Irma R. Happy Customer

26 de oct. de 2016

Went in to buy first car for my Daughter and ended up buying 2 RAV4's! One for her 2015 and one for me 2016! The salesman Tariq Butt and manager went out of their way to make me an excellent deal(s)!

Steven Chadick

11 de oct. de 2016

I had taken our 2014 Camry in for repairs to this dealership. In the process of the service rep inspecting and driving our car, i was asked if I would consider leasing a new vehicle now, and forgo the repair and servicing that the car needed (and that we had put off due to expenses at the time) and since I was very close to the end of our Camry's original 36 month lease...I was willing to consider this option.I had the time and told him I would listen to their sales pitch. Holly was the young salesperson I dealt with and she was great: she helped us make an unplanned decision a reality by working with me (and indirectly my wife) to consider this possibility only if we could match our needs up with what they had to offer. One definite change was my desire for a new Camry Hybrid modeling place of our (more tricked-out than we needed) XLE Camry and suffer none or very little change to our current monthly payments. She helped by offering to buy us out of our remaining 4 months of lease, forgo the needed mechanical, hail, and leather seat staining repairs that were necessary, as well put off the purchase of at least two new tires (if not a set) that were also on my mind as needed replacements, and work with us to upgrade the Hybrid's seats to leather, add tinting to the vehicle and alloy wheels in place of the steel ones...We were asked if we could put down a minimal payment which included the first month's lease installment as well (around $2,000 minus the first lease installment ). All in all, a satisfying experience. Slight Negatives: The dealership tried hard to sell me a Platinum insurance package which included gap insurance and lowjack, but I had no interest , seeing how expensive that would have made our monthly payments (nearly $300 dollars more a month!) and defeating our goal for this trade-in in the first place--which was to keep our monthly payments nearly the same as our original lease was. Also, this whole transaction took many hours. In fairness, I was asking for 'add ons' to the base vehicle presented and we had several back and forth's before I was completely comfortable with what we were getting (and having my wife's concurring approval) to the overall agreement.Pluses: Holly-the salesperson. Also, the head of sales did honor our downpayment (which we had understood to include the first month's lease payment) even though he was not aware of our agreement to have the downpayment include in that amount when we conferred with him after working with Holly...

Vincent Zinicola

24 de sep. de 2016

We bought a car and they made the whole process very easy, fast and friendly! We have used their service department and they have also worked fast, pain free and friendly.

JY

12 de sep. de 2016

Excellent Service. Toyota of Denton Service Agent will do extra effort to make sure your car is in excellent condition. As customer, no matter how small the extra effort they do, it greatly define an excellent services. If you visit Toyota of Denton look for Service Agent Lionel Valdez.

Ida Holland

8 de sep. de 2016

I recently had extensive repairs to my grandson's automobile. Toyota of Denton was a blessing through this lengthy process. Andy Gindorf was very helpful! He kept me informed on the progress and was truly professional at all times. I use only this dealership in the DFW metroplex.

Santiago Jusino

7 de sep. de 2016

This dealership exceeded my expectations. And Lionel the person I deal with very nice These folks really care for their customers and help on any way they can thank you keep up the good work.

knw52403

3 de sep. de 2016

We bought the platinum service plan when we bought our Toyota Camry. We were lied to about all of the services that the service plan would cover. We let that go. We had only serviced our car through Toyota of Denton. We moved and had to have the oil changed at a local Toyota dealership. We were told the last people to change the filter (Toyota of Denton) put the filter on crooked - causing the oil to leak and they had to chip the filter away to get it off and broke the housing. My husband called Toyota of Denton and spoke with Andy. Andy tried to pass it off as "since it had been so long ago" and then changed to "you're not even due for an oil change". He would not allow my husband to speak to a manager or an assistant manager and then demanded pictures of the broken filter. The point - your service people didn't put the oil filter on correctly causing the oil to leak and for the car to get broken - rendering it undriveable unless we pay to have it fixed. We did not break the car and it was not normal wear and tear. Toyota of Denton broke our car and should be more cooperative in taking responsibility to have it fixed.

Aubrey E. Rembold

26 de ago. de 2016

A superbly satisfying experience as I have come to expect at Toyota of Denton.. I had a new Service Advisor this time, as Joe Roberts had resigned...Andy Gindorf picked right up where Joe left off handling my Avalon PCS Recall Service as well as my 40,000 mile service. Andy is knowledgeable and supremely helpful. He even presented a really nice Toyota Key Chain to me at the conclusion of my visit...Hoorah for Andy! Aubrey Rembold

MayraR

26 de ago. de 2016

I went in for a maintenance, and everyone was very helpful. I had a few questions, and they went out of their way to help me get the exact answers. I really liked my experience overall, even compared to the toyota dealership I usually go to. Would definitely recommend!

Brittany07

26 de ago. de 2016

Do not ever go to this dealership. My salesman, Tariq, told me whatever I wanted to hear to get me to buy the car and when it came down to it the information was not accurate. They were not honest with me about my trade in payoff. I had just made my car payment for my trade in and they told me they would pay off the full amount before that payment. They did not do this and when I went back to talk to Saif, the finance manager, he was not helpful and "forgot" me bringing up the issue the day I bought my car. I also spoke with Alex King and he also told me it was my fault for not being able to stop my car payment from my previous car. They knew I was unhappy and offered nothing to make up for it. They lie to your face and are not people you should give your business too. Please go somewhere else!

Mkajjh

25 de ago. de 2016

We bought a used car for our son. It was quick and painless! We were in and out within 2 hours and that included 2 test drives and looking over the car!

Mike

20 de ago. de 2016

These people go above and beyond.The buying experience was really good, no pressure!I have been back for service twice, that was also really great.The people are very nice and quality of the work is exceptional.

Paul H

19 de ago. de 2016

Very considerate people. I had the pleasure of visiting with the Service Representative. He was friendly and informative. He took the time to talk to me directly and had good communication skills.

DE

18 de ago. de 2016

Always respectful, timely service. I have never had a problem. Facilities very comfortable for waiting.

TSScott

19 de jul. de 2016

Toyota of Denton is a top notch dealership. Don't go to Dallas or Fort Worth...stay local. If you are in the big city, come to Toyota of Denton. First class and feels like a big dealership, but local treatment. Stephan Green is a straight shooter as a salesman. Go see him!

Mike

12 de jul. de 2016

Great experience, the price of the car was right. Clear and straight forward finacing department and good mangment. Very good car buying experience.

Ramesh P

4 de jul. de 2016

I bought my new Toyota Venza at Denton, they have some good prizes compare with other Toyota showrooms. I went to Toyota Denton for servicing couple of times till now and got the great response from them. They are very friendly and taking care of my vehicle asap.

4th Toyota

29 de jun. de 2016

Professional, freindly, staff. Purchased a 2013 Toyota Rav4 from this dealership this past February. "Mo" was the sales person. He's knowledgeable, professional, and no pressure to buy! I had it serviced yesterday, Steve was service rep. He's professional, and knowledgeable, and made sure I was familiar with the waiting area and complimentary coffee, etc provided.

KathyL

26 de jun. de 2016

I took my 2013 Venza in for service, they gladly accepted another dealerships coupon. My car was done in short time and returned to me washed.

Garry

24 de jun. de 2016

Always easy in great service and great place to wait.

Don Gailey

13 de jun. de 2016

Excellent service provided through Joe Robert. Convenient appointment, clean waiting area, service completed on time.

JJ

11 de jun. de 2016

GREAT SERVICE. VERY ATTENTIVE . I WOULD RECOMMEND TO OTHERS

Charlie,

5 de jun. de 2016

We were on a road trip from Indiana visiting family. My Prius needed an oil change, is was easy setting an appointment. Every one was very helpful. Lionel was great to work with along with a great personality. Will stop in next time we're in town and need service. Thanks again

Dave and Beth

3 de jun. de 2016

Our sales person was such a gentleman - knowledgeable but never pushy, patient and understanding about the need to process lots of things before spending so much money. We love our new Camry Hybrid, but we appreciate the process of buying that car that Amyn enabled us to have even more. BTW - his brother, Mariah, and Faith were also very kind, patient, and helpful! Way to go, Team! Thanks so much!

Collins

3 de jun. de 2016

Excellent customer service - We are really grateful to the customer service staff who made this sale come true.. We really appreciated his excellent customer services. Thanks you.

Ahmad S

30 de may. de 2016

The service was so good I am going to buy my next new Toyota from them, we are a Toyota family, my wife , my son and I drive a Toyota, Loved the experience

Dr. J

30 de may. de 2016

I leased a 2014 Camry two years ago, and ever since have been happy with my decision. On my few visits to the dealership, customer service has been exceptional. I have returned for my scheduled complimentary 5,000, 10,000,15,000, and 20,000 mile services. From the electronic welcome board one sees upon arrival, to waiting room amenities including coffee, hot chocolate, & donuts, to other unexpected services such as car washes, I've been extremely pleased.

Michael Wright

29 de may. de 2016

My service rep, Ernest, was friendly, informative, and represented Toyota well. Keep hiring people like him and your company will continue to excell.

dallascarbuyer

29 de may. de 2016

Pros: Clean, modern dealership. Friendly salesman (Amyn Padamsee was great, and was not the source of any of the problems below).Cons: Attempt at bait and switch pricing. Financing and warranty sales were very obfuscated.I negotiated with a salesman at Denton Toyota via phone and email and we agreed on an "out the door" price for a new car. My family and I drove up all the way up to the dealership from Fort Worth, and when I arrived, the price had been raised almost $500 from the previously agreed upon quote. It was explained to me that someone had made a mistake, and that the manager was offering to "meet me in the middle on the price difference." When I threatened to take my business elsewhere, all of a sudden the price was back down to our originally agreed upon price. Regardless of the reasoning behind the price change, it was totally unprofessional and unacceptable.Another warning - the financing department does a very good job obscuring the true pricing and terms behind the various warranties and services they offer. The fine print is not made immediately available to read and the prices are amortized over the length of your loan so it is basically impossible at a glance to know how much you are paying and what limitations exist. If you are not well versed in financing, warranties, and risk, this may be a very dangerous dealership to do business with. In the end I feel like I got a good deal, but the process was fraught with peril.

Mark

25 de may. de 2016

Went in after seeing a lease special online. Truck I got was far more than I expected.

pborovay

19 de may. de 2016

I have to say Mark Gonzales made my new car purchase from Toyota of Denton easy. I had sent an email inquiry over on the particular car we were looking for and since I had already shopped 4 other dealers I knew exactly the price I was willing to pay. Immediately he came within that price and arranged delivery to Allen Texas late that evening. Not only did he take the time away from his family after hours he spent the extra time to sit with us and show us all the features and how to operate them. Highly recommend Mark and Toyota of Denton to anybody that is looking to purchase a car and don't like dealing with pushy sales staff. By far the easiest car purchase I have ever made........

Shanay

11 de may. de 2016

I went there to get my car service as always and ended up purchasing a car while i was waiting the process was very efficient and fast and Hassle-free great customer service from the service department all the way to sales

Wayne Blankenship

7 de may. de 2016

Every time we have brought our car to Toyota of Denton, we have been totally pleased---with personnel and repairs. Jo Robert has been extremely helpful and very cordial!!

1andonlybmav

21 de abr. de 2016

If there was a way to leave less than 1 star, I would. I lease a 2014 Corolla with them. I returned my Corolla early because they were having a buy back event and I wanted to take advantage. When I gave it back to them, under mileage, I used it as a down payment on a different car they had on their lot. When I signed the papers, I was told that Toyota would take ownership of the remaining lease payments. Its been 2 months since I made this deal with them and myself and my dad, who cosigned for the lease with me, have been called saying that the lease payments are past due. That's not my responsibility, as the dealership is supposed to handle that. Turns out, after multiple phone calls, this dealership sent my lease payments to the "wrong payment processing center." I was told that in order for this to not appear on my and my father's credit reports to "go ahead and make the lease payment for March today, and when we track down the check, we'll reimburse you." Are you kidding me? Criminals. All of them. If I could change the ownership of my current car so that I never pay Toyota again, I would do that in a heartbeat.

Hnh0016

17 de abr. de 2016

Wonderful experience. I had my car serviced and they were able to take me earlier than my appointment and finished quicker than even they expected. Fast and friendly, I left more than satisfied.

RED DEVIL

6 de abr. de 2016

very happy with the first maintenance of my car. Quick and cheerful person steve is.

Kurt of Decatur

5 de abr. de 2016

I bought my Toyota new at another dealer, and because of distance, traffic, and customer service. I've taken my vehicle for all my service to Toyota of Denton. I've used Joe almost every time and have very satisfactory service. Joe is very professional and personable! Even though my dealer warranty is up, I will continue to bring my truck there for all its services. Thank you Joe!

EAS

2 de abr. de 2016

Visited the dealership with a friend who knew the management, despite that, I was very pleased with the way that the process was handled. Got the car I wanted with the right price. I would definitely recommend this dealership to every body I know.

Roger H.

31 de mar. de 2016

I drive a Lexus and decided not to drive to Grapevine for an oil change, so I went to Toyota of Denton. They have a fine dealership and personable, helpful personnel. They spontaneously took care of my needs, washed my car and provided us with delightful amenities while we were there. We were completely satisfied.

JH

29 de mar. de 2016

I didn't buy my Toyota at this dealership but I do take it to this dealership for my regular maintenance. The staff is always extremely polite and helpful. The facility is nice and always pristine. Not to mention I love the coffee machine that makes flavored lattes while I wait. I also have never had to wait an unreasonable amount of time and they're nice enough to wash my car for me when I take it in too.

Lane Tisdale

24 de mar. de 2016

Outstanding service by Andy and the service staff.

wacl

24 de mar. de 2016

I researched many dealers and based upon the cars.com review for the dealer, I decided to stop by there before heading to an appointment with a manager of another Toyota dealer. I did not leave the dealership, missed my other appointment, and I got the truck that I wanted. Amyn and Kareem were superb and Preston the sales manager showed me the bottom line, and I got a great deal on the truck. I felt comfortable and never pressured. It was an easy transaction that made a customer for life.

Cheated

18 de mar. de 2016

Did not receive a fair deal on trade in. They advertised free maintenance which I PAID for - what is FREE about that?? I will never return to this dealership again because in my opinion I didn't get fair value for my trade-in and actually paid for a FREE maintenance plan.

Sean Sydnor

15 de mar. de 2016

I began my search for a new vehicle not knowing what to expect and when I went to meet with Joe Diloreto he was very professional and everyone welcomed me in to the dealership and made me feel as if I were at home. I had a great experience working with Mark Gonzales as he was helpful and understanding of my needs and was able to help me with the purchase of a new car which had everything I could have wanted and more! Thank you to Ali and Roland as they were welcoming and understanding throughout the process and thanks to Saif and the staff at Toyota of Denton for exceeding my expectations and making it a great experience!

Larry

8 de mar. de 2016

I find the entire dealership under the leadership of a professional who emphasizes the proper treatment of the customer. Would easily recommend.

Chris Cortez

2 de mar. de 2016

Excellent customer service by Steve Doame. I always ask for Steve, as he is very courteous and easy to work with.

GolferinTX

27 de feb. de 2016

It was a sincere pleasure working with Tariq Butt on the purchase of my 2016 RAV4 and the trade in of my current vehicle. Not only was he very professional, he is a great communicator and a joy to be around. These comments would also apply to Tiffany, the accessories coordinator. The entire process was seamless and very quick. My expectations were exceeded.

B Jusino

15 de feb. de 2016

I received a recall letter so i took my 2008 camry to denton Toyota the advisor Lionel Valdez was very helpful very respectful and knowledgeable Couldn't ask for better service . Thank you and I will reccomended you .

Allison McCall

8 de feb. de 2016

Great experience! Had a blast with my salesman Aaman and Tiffany the add on specialist! This dealership has such a laid back attitude and makes your buying experience so easy and quick and they give you amazing honest deals!! I should know...my Dad was a Toyota dealer!!! And I love to go to Toyota of Denton!

Pete

3 de feb. de 2016

Took my 2003 Toyota Corolla for a recall and they gave me a loaner while they did the repairs. While repairing that recall they found another recall that I was unaware of so they also performed that recall.

Arif Rahman

2 de feb. de 2016

I shopped around for mini vans and found this place, the best--customer service, locality, variety of choices for selection and ofcourse, pricing. Wonderful experience to get Sienna of our choice and our price.

Miguel

28 de ene. de 2016

Excellent company. The car that I bought is a excellent car. Attending is excellent and Also explaining to hit the car.

nurse feel good

23 de ene. de 2016

Joe in service was excellent! Darlene answering the phone was very helpful.

Yankees Fan

20 de ene. de 2016

Great experience; change the perception about the experience of buying a car. Internet Sales manager was very cooperative and patient. He provide the car, color and model I reauested. Finance department explained in detail all the option and did not rush us to select all the alternative. Toyota is a small dealer; but you fill like home and havea very selective inventory of cars. Brand new facility and close to main highways susch as #35 and #380.

Robin A.

18 de ene. de 2016

I came into the dealership around 8pm on a Tuesday night and Mark Gonzales was there waiting for me and had pulled up the vehicle I had inquired about and had it ready for a test drive. Mark was professional, friendly, helpful and made my car purchase experience painless! Saif Mansour was the Finance Manager handling all my paperwork and was as well very professional and a pleasure to work with. Both gentlemen went above and beyond staying past closing time in order for me to get my new vehicle that evening. Additionally, I came in the next day to finish up some enhancements to the vehicle and that as well was a seamless process thanks to Mark and Saif. Fabulous customer service....would purchase from them again!

Virginia gal

15 de ene. de 2016

Mr. Munoz is a true Sales Professional. Extremely knowledgeable about Toyota's products, care, and maintenance, he was the most positive salesman I have ever dealt with. He listened to what my needs were and met them 150%. His gentlemanly demeanor made it easy for a woman to feel comfortable during the buying experience. Raphael's communication skills are exceptional and he was able to provide me with a worry-free buying experience. Always quick to offer a free loaner, he made sure that I was aware when parts would be available for my new auto. He attended to every detail: introduced me to the Service Manager, scheduled an appointment for my first maintenance visit and seemed to have earned the respect of the different department staff at Toyota of Denton. It was obvious to me that his superior social skills and honesty have served him well in his work environment. As a customer, all deadlines were managed by Raphael and there were no surprises. He even installed my temporary plate! The employees of this dealership are happy and well-trained. Cross-training is evident and the staff exude confidence when dealing with their customers. The evening I first entered the lobby a manager greeted me and walked me to Raphael's desk. He introduced me to Raphael and told me that he would take care of me. This was certainly the case.

brenda coleman

12 de ene. de 2016

I recently purchased my fifth car from salesman Mark G. He is very professional and knowledgable at selling automobiles. Mark listens to the customer and finds the right fit. I appreciate the fact that he did not pressure or fast talk me into a purchase just to make a sale. He did NOT meet me at my car when I pulled into the dealership (customers hate that). His friendly personality put me at ease right away. Mark G. is a top notch salesman! Thanks to Mark G. I am a very satisfied customer!

Ed Pearce

7 de ene. de 2016

Don't know how the checkup could have been better. An easy phone setup of the appointment with a very cordial person (Kate). The technician met me at my car when I drove up, where I signed the work order. Went inside their very nice, new customer waiting area. Got a nice hot cup of coffee and a donut and watched HGTV in a comfortable chair for about 45 minutes. Then they delivered my newly washed car with all the appropriate work completed for a mere signature and no money.

Bill Hughes

7 de ene. de 2016

Scott Fly and his entire sales staff made my mothers car buying experience a pleasure. She got exactly the vehicle she wanted at a great price.

I'll Be back!

6 de ene. de 2016

A visit to Toyota of Denton's service center is strikingly pleasant. The customer enters a spacious, very clean area with service personnel at their desks facing the entrances. I was immediately comfortable because more than one of the customer service reps looked up as I came in and smiled in welcome. Before I was finished, I had worked with five different reps, each of whom were polite, friendly, professional, and helpful. I had a warranty repair made which required several hours. A courtesy car (a brand new Carolla) was provided, which I enjoyed driving. I was impressed how quickly I was in and out both when I arrived and when I picked up my car. Beyond the call of duty: excellent waiting areas with a TV for both adults and kids (they have a play area!), a refreshing area with drinks and donuts, AND a car that was returned with a free service inspection and wash. Needless to say, you may expect and get the best. --MC--

nutgolfer

5 de ene. de 2016

A great experience from the beginning to the end. The salesman was very knowledgeable of the 2016 4Runner. In my past experiences I new more about the vehicles than the salesman. Was a very low pressure sales environment with lots of options and choices to choose from. I recommend this dealership to anyone who is in need of a new or used vehicle.

Michael Edgar

5 de ene. de 2016

I needed to replace my wife's car quickly while she was out of town and unable to shop for herself. Mark showed me the 2015 Prius c and it not only met but exceeded all our requirements and was affordable. This was my 2nd purchase from this dealership and I will return when it's time to replace my 4 runner

Emroj Basnet

4 de ene. de 2016

I bought a Toyota RAV4 2015 couple of days before New Years as a reward to myself for all the hard work i put in throughout the year. Being in U.S. Army and just graduating from TWU, I was looking to buy a 0 mileage car that would last me 10 years or more. As a first time buyer, i had no idea whatsoever about the whole car buying process. I thought i could select one car and then bring it back home and all that stuff. So i took my older brother with me who had bought several cars before. We were greeted at the front door by Steve Cantwell. He had great knowledge about the car i was interested in. They gave me a great deal that i couldn't refuse. I would like to thank Steve and also Saif Mansour in the finance department for helping me buy this sophisticated SUV. I love it. I would rate my experience as 10/10.

SteveFM

3 de ene. de 2016

Have owned Toyota's for years. Buying process at Denton was the simplest I have every done. Clear and accurate communication on options and trade in. Car I was looking for was on the lot and ready to go. Salesperson was very helpful clearly communicating price, options, process. Very patient with our questions, and provided the deal we were looking for.

Blake B.

29 de dic. de 2015

Salesman Karim Pandamsee took care of us on a professional level. Thank you Karim

Jim

29 de dic. de 2015

Thanks to Mark Gonzalez for assisting me in my new 2016 Corolla purchase. He was very friendly, enjoyable to talk to and, even drove the new car to our home.

Dave & Deb like Toyota of Denton

25 de dic. de 2015

We made our purchase in 2007 and each and every time we've visited the dealership, we receive excellent service. Not only was buying process streamline, the Service Department does their very best each and every time to make you feel at home. I would personally recommend Steve Doane as your Service Advisor. His knowledge of the process, not to mention Steve's dedication to customer satisfaction, makes for a pleasant visit each and every time. I'd also like to mention he is conscience about your time and does what's necessary to get you in and out. The dealership has recently gone through a facelift and is very comfortable and did I mention the new on line appointment software. These are nice folks here in Denton.

Tanmay

24 de dic. de 2015

Its an Awesome place to do a car purchase. I visited 4-5 dealerships but I decided to buy my new car from here not because they were giving me a good deal but because of the Sales Person Jeff O'Connell. He put every bit of his effort in making sure I am getting a car of my choice with color, options and price wise. they were not harassing me by calling every time for price negotiation. In my first visit itself Jeff gathered all the Info and made sure at my choice I get the car at good deal. Not only this, the color I was looking for was not available in their inventory but Jeff asked for 2 days time and within a day he got the car for me and then had me to take a look at the car before I do a Final purchase. The sales and Financing was so easy that I will definitely recommend this place. it was the Sales person super nice gesture which made me to drive 30 miles from my residence to do a purchase with them. Thank you for everything.

Mark Teacher

23 de dic. de 2015

I was upfront about my trade and how I wanted to be treated when I first met Karim, since I have had bad experiences with other Toyota dealerships. After they found a new Tacoma for me and offered a fair price on my trade-in, I took delivery promptly. Then I noticed a high charge on the window sticker and, both Karim and Preston (manager) took care of me. Everyone was friendly and very patient with me and my 10 year old son. Avoid other DFW Toyota dealerships and go straight to Toyota of Denton; they wo take care of you.

Markjt

23 de dic. de 2015

They have a grand new facility and do a great job with maintenance.

Joey

23 de dic. de 2015

Looked for a car for weeks wish i would have started here Faith and joe were awesome love the truck and the price cant say thank u anuff will be buying my next car hear to. God bless and thank u.

BW

22 de dic. de 2015

Used USAA car buyers guide to look for a year end deal on a Toyota Avalon. Toyota of Denton was the only one within reasonable driving distance - 30 minutes - with the vehicle I wanted to see. Headed up after calling and was met by Mark Gonzalez. He was personable, knew about the USAA process and eventually produced a price that was LOWER than the "pre-negotiated" cost! WOW - I knew they were ready to deal on year-end vehicles but this price was really really good. Took my wife up to see the car that night and decided after the test drive to buy an Avalon Limited in dark metallic gray with a cream leather interior. Picked up up the next afternoon - spent about 45 minutes signing paperwork to transfer our tradein and finish the USAA bank loan. Easy - peasy! Would use Mark and Toyota of Denton next time - worth the drive and worth my time! Thanks guys!

Heather0016

2 de dic. de 2015

We were well taken care of. Only a slight disagreement between 2 sales guys made the experience less than stellar. Things like that should not be shown to customers, but after that we had an amazing time. Everyone was very friendly and accommodating towards us.

mwatson

13 de nov. de 2015

Very professional. Very friendly place. One of best experience I have had in the purchase of vehicle. I will return for my next purchase.

KRBrownTexas

5 de nov. de 2015

Purpose of visit: To purchase a 2015 Prius C (Three) I was needing a commuter car as I will have a 100+- commute. I drove to Toyota of Denton my nearby dealer. Francisco Retana greeted me with a warm smile and introduced himself. He IMMEDIATELY put me at ease. I explained to him what I needed. Gas mileage being #1 concern. I could tell he was LISTENING to me. Since I was unsure if the Prius was the right car, Francisco initally showed me a Scion IA. This car was a LESS expensive option that had great MPG and pre-collision warning. It also had a lot more bells and whistles. Essentially more bang for the buck. He parked the car right next to the Prius C so that I could EASILY compare and make the best judgement. After test driving the Scion I decided I wanted to stay the course and spend a little more money for the Prius C. Having done the math, the savings over the longterm would be much more significant. Francisco sold me on the Prius. He reiterated that the Prius was a more established vehicle. It would retain its value. He also pointed out (which shows that he LISTENED) that I had initially said that gas mileage was my #1 goal. Once I decided on the color and features Franscisco pulled up the right car. I told Francisco what I was willing to pay for the car. I also was very CLEAR also what I did NOT want on the car. Francisco without any hesitation brought his Sales Manager Brad over to me. We went through the car with a fine comb essentially weeding out what I did and did not want. Brad was very professional and he also LISTENED. I have to say that I had a price in mind and Brad far exceeded my expectations. Price was quickly agreed upon. It was then smooth sailing from there. I was shown around the building where service was located etc.. By the way the building looks great. They are at the end of a major renovation to enlarge their dealership. So there is plenty of help when you need it! Have confidence when you visit and ask for Francisco and Brad. You will be well taken care of by people who actually LISTEN and DELIVER stellar customer service.

Khan

4 de nov. de 2015

Leased a Toyota Camry, we agreed to a price, this went ok.It all went south when I was ready to sign the lease. Finance rep Aaron Roland greeted us in, he kept wanting to sell us extended warranties & I kept declining the offer. He then tells me that I am having a bad day, & responded that he is having a bad day instead of me. He walked out of the room & the rest of the signing was continued by Tony Cazares. Tony on the other hand was explaining the contract terms incorrectly, It seemed as if this was his first day at work. I did talk to General Manager Scott Fly 2 days later, he did not believe that his finance staff would have done so.If you have a General Manager with this attitude, you can assume the rest of the staff can behave in this manner. Customer service starts from the top of the ladder.

I only buy Toyota's

27 de oct. de 2015

I have purchased 5 new Toyota's from Mohammad Butt and he is the best car sales person I have ever dealt with. Muhammad is knowledgeable, trust worthy and a buyers advocate when it comes to finalizing a price on your vehicle. He is also a very good person. If you are looking for a new or used Toyota, go to Toyota of Denton and ask for Mohammad. You will not be disappointed!

Nbox32

26 de oct. de 2015

We went to so many different car dealerships and Toyota in Denton was by far the best experience we had! Gave us the best deal and was very friendly!!

RobertS

20 de oct. de 2015

They are really nice people. Not pushy. Very cooperative in the car buying experience. Did not try to push me off on anything other than waht I was interested in.

gweng

19 de oct. de 2015

Fabulous dealership at Toyota of Denton. Got the car I always wanted and the staff was spectacular. thanks Stephen and Saih......made it really comfortable and easy to work with. Always trying to get the best for you!

Teresa Thompson

3 de oct. de 2015

was good experience had the best sales rep help me and customer service people were great to me , our finance mgr was very helpful..Thanks Toyota of Denton

professional courtesy

12 de sep. de 2015

Professional courtesy is common in the automotive industry. I have sent many customers to this dealership to purchase vehicles. Normal procedures for this process is a referral reward. Due to the total unprofessionalism of the current management staff and lack of appreciation I will NEVER send another of my friends or family members to this dealership to purchase a vehicle. In this day and age of the car business customer service and appreciation to obtain every single deal is very important. The fact that I was simply blown off and told that my deals don't matter proves to me the lack of vision for the big picture and utter arrogance the managers posses.

Jo Wall

31 de ago. de 2015

I trust Denton Toyota to take good care of my car and of me. I've never been disappointed.

JanisD seriousOkietoyotafan

30 de ago. de 2015

The salesman that we had was easy to work with...very professional, very informative, very helpful, fun and friendly. I wouldn't even hesitate to recommend my salesperson and the dealership to my Oklahoma and Texas friends and family. Thanks for helping me with the car of my dreams.

Mark

30 de ago. de 2015

Great service from Assistant Service Manage Joe. We will use this dealer as our primary service location.

F. Flores

19 de ago. de 2015

Had an amazing experience at Toyota of Denton thanks to Raphael Munoz and every single person that helped us through the process of buying our new truck matter of fact a week after purchasing our new truck one of our family members bought a new highlander once again thank you Raphael and Toyota of Denton.

adbhti1

29 de jul. de 2015

My wife and I worked with Joe D. I spoke to him on the phone after I did a TrueCar quote online and the first thing I asked him was if I would get 0% APR with the TrueCar price. He said yes. We went to the dealer to meet him and look at the car, and I confirmed again "is this the price with 0% APR" and he confirmed. I called one last time a few days later after I had decided on the RAV4 to make sure the deal and the options were still good, and he, for the third time, confirmed I had the price and 0% APR correct. When we went in to make the purchase, right before he went to get the print out to show me all the line item amounts, I yet again confirmed the price and 0% APR on the car we had chosen, and he nodded and left to get the printout. When he returned, the price of the car went up $1100 from the same, original price we went over the previous four times. I asked him why, and he said I lose a rebate with the financing option. We immediately got up and left and he called after me while we're walking out, saying we never talked about financing. A couple different managers came and talked to us outside but would not honor the deal Joe had quoted/confirmed for us four times.

jcdc

22 de jul. de 2015

I recently bought a new 2015 Toyota Corolla and love it! My husband and I have actually bought two new cars there in the last two months. From Alex King to Roland Aaron they are top notch! They worked diligently to make sure we got the pricing we were looking for and even a little extra! Thanks to you guys for great service and helping us with our automobile needs!

Ajit Shah

19 de jul. de 2015

I would say if you like to get a great deals these guys can and will make it happen for you.

Sara Baber

6 de jul. de 2015

Took my RAV4 in for scheduled maintenance. Very helpful staff, especially Joe and Kate. They also washed my car, polished the tires, and vacuumed the interior. Love these guys!

Aviator 76

3 de jul. de 2015

One of the best car buying experiences ever. No pressure, good information on the various models and were not rushed to make a decision. We will recommend this dealership and Mr. Baht to our friends. This is our first Toyota, it will not be our last.

Juan Ramos

30 de jun. de 2015

Great staff and great people.The was easiest expeerience I have ever had buying a car.

GK

27 de jun. de 2015

We met with Joseph initially, he was so nice and was helping us out so nicely. Until this gentlemen names Alex King walks in and spoilt our whole experience. They wont get our business.

Nick

26 de jun. de 2015

Service was good and as fast as could be expected.

Badger fan

23 de jun. de 2015

just returned from vacation and needed to get my Highlander in for service. They scheduled an appointment when I asked and they are friendly and efficient.

ijag

18 de jun. de 2015

I believe the salesmen at this dealership represent everything that gives a car salesman a bad name. They listed a used Toyota on CarGurus.com, and I contacted them to make the purchase. Since I live 2 hours away from the dealership, a local couple in Denton with whom I am friends with went to look at the car for me, and reported back to go ahead with the purchase. I immediately returned the phone call to the dealer, said I would buy it, asked what they needed from me to secure it since I was 2 hours away, and was told to just come. Meanwhile, the manager decided to drive it up front, and just as I was getting into the car to meet with the person who had just bought my car so we could drive to Denton, I heard the phone ring, ran inside to get the call, and it was the salesman telling me, never mind, don't come, we just sold it to someone else. I replied, how in the world can you sell a car that was already sold, and what in the world would you have done had I had not answered the phone and showed up in Denton to pick up a car I thought I had just made an agreement to buy?? Whatever happened to honesty and integrity? Since they do carry the Toyota name, I did complain to Toyota Headquarters in California, and a few days later, the dealership called me to say at least we called you. The couple who went to the dealership to test drive the car for me who live in Denton also made it clear that they themselves would never do business with people like them, and would be sure everyone they know in Denton knows about the lack of honesty and integrity with which they do business.

Teachthefuture

11 de jun. de 2015

Walked in to review my options on an upcoming lease end. My promotional manager, Bryant McDowell walked through several options with me between purchase current car, purchase new car, or lease another car. He had several options laid out in front of me and worked with me on what I could do. One of the options was to basically walk away and ride out my current lease until the end (13 more months). I have been to a lot of car dealerships, and have purchased several cars in my lifetime, but I have never been presented with the walk away option. After a meaningful conversation with Bryant, it was suggested that my best option due to year of car, mileage, etc, was to walk away, keep my lease and talk again in a year, where they could do more for me then they could now. I am very happy with my Current Camry (actually have two, one for my wife), and I am so amazed at the way I was treated, and the honesty from them that now was not the best time to make a deal. They wanted me to wait......never heard that from a dealership before as they always want to make that sale. I was very impressed with the whole situation, and it didn't take your typical 2 hours to figure out, which was awesome, as I have things to do. I am extremely happy with Toyota of Denton, and I will be back in the future to buy/lease again, no doubt about it. I recommend this place for sure, and ask for Bryant McDowell.

jdwdfw

5 de jun. de 2015

Thank you all for your hard work every time, most of all Shawn Railey he goes above and beyond to make sure everything is done just right!!!

HappyDriver

20 de may. de 2015

Very impressed with the friendly, helpful staff. My salesperson (Carrie Spears) was very adept in finding a vehicle that would meet my needs AND be fun to drive!!!Roland Aaron was very helpful in guiding methrough all of the financial details.

Emmablankenfeld

9 de may. de 2015

Joe jones helped me, super friendly and helpful. Also cut me a sweet deal! Highly recommend Toyota of Denton!

George L.

4 de may. de 2015

I purchased a 2015 Toyota Sienna from Toyota of Denton. The experience with sale representative Mr. Karim Padamsee on the purchase is definitely exceptional. He is very nice and knowledgeable. He quickly helped us to find the right car we were looking for. The Toyota of Denton are the best dealership I have ever dealt with so far.They provided free lunch on the day we visited. What also amazed me is that their parking lots for the cars are covered.

logan.nelson123

27 de abr. de 2015

I recently purchased a preowned 2010 Ford Escape from their store on December. (4months ago) the sales rep was EXTREMELY helpful.About 2 weeks after I had bought it my check engine light came on. I checked the code on it and it came back and said an Evap leak. I assumed it was just my gas cap so I let it be. After driving about 45 miles the light went off so I was not worried about it. Over the last month or so the check engine light comes on so I started to get worried. I went got a diagnostic on it and came back the entire cap needs replaced and vent flap needs replacement. I spent $80 for the diagnostic. The mechanic said he would recommend it getting fixed soon because it will prevent me from PASSING INSPECTION. He said that with parts and labor it was going to run me about $630.So I called your service department and they told me that since I had bought it "as is" there is nothing they can do. If I wanted to bring it in and run another diagnostic on it (another $110) they could see exactly what is wrong with it. I completely agree that I bought the vehicle as is and I should be responsible for the damage. However, the issue was an issue before I bought the vehicle and it will prevent the yearly INSPECTION.WHY WOULD SELL A VEHICLE THAT HAS (EVEN THOUGH IT'S PREOWNED) AN ISSUE WITH INSPECTION ? something that can prevent you from driving on the road AND going to cost $600.The GM called me back and only charged me for parts. Was not expecting them to do that. They also because they had to keep the truck overnight, gave me a rental car free of charge for the entire weekend.With the exception of the parts issue this was a great experience, great customer serviceLogan: customer sat 10/10Awese job

OKCZ

25 de abr. de 2015

From purchase and continuing through routine service, this dealer has taken care of everything!

ricckky

24 de abr. de 2015

The salesman was great-but he had his hands tied--The manager was the problen-!!!I wouldn't recommend this place--hard to get to and harder to talk with sales people-(managers)!!!!!!

Kelly

17 de abr. de 2015

I'll give them 100 stars they were absolutely fantastic. Met all my needs and more. Ben my service advisor was the best ever. He went over and above the call of duty. His brother Bobby was great as well and Lacey well let's just say it was very pleasant to deal with someone that wasn't trying to take your money and push you out the door. I hope others will give them a chance to show how fantastic they really are.

SueMilo

16 de abr. de 2015

Service was great. At other dealers had to wait over 1 hr for oil change even with appointment. Not at this dealer. Was in & out within 30 mins. Great Job!!!!

Happy Camry Man.

9 de mar. de 2015

Brought my 2009 Camry in for its 120,000 check-up. Joe Roberts was the Service Rep and answered all of my questions and made recommendations. I was offered a loaner car which was totally unexpected. I drive about 40,000 miles a year and have had Toyota of Denton service the car since I purchased it. Each time has been a great experience. On one visit, I asked to have my brakes checked and to replace them if necessary. Instead, I was told that there was enough life left on the brakes and could wait several more months. This is important for me in that they could have sold me on a brake job, but instead they told me to wait, what a great service department! I appreciate the honesty. I would highly recommend to anyone in using this dealership.

Pegmat

8 de mar. de 2015

From the moment I walked in the door I felt very comfortable. My salesperson (Carrie Spears) made me feel completely relaxed, no pressure. I was able to make my decision in a very relaxed atmosphere. The finance manager gave me some very good advise. Overall it was a great experience.

Hayes

24 de feb. de 2015

Bought a Tacoma from Mr. Morrow. Sharp, attentive and very Toyota knowledgeable. the Finance team was great too. Shopped for a used truck, and walked off with a brand new one.

sfbaber

19 de feb. de 2015

New to town, and needed to have my Toyota serviced.Joe Roberts, my service consultant, is outstanding! He got me in quickly, they serviced my vehicle, explained everything they did, washed and even vacuumed my car!Highly recommend!

Tom

19 de feb. de 2015

I had a bad experience buying my last Toyota (from a different dealer), but was sold on the quality that Toyota stands for. Curtis was extremely professional, and might be the most knowledgeable salesman I've ever worked with. I drove up to Toyota of Denton because they beat several of the D/FW dealers prices by about $1,000. I was pleased with my buying experience overall.

cws0105

16 de feb. de 2015

We made an inquiry through True Car on Friday. The dealership reached out to us by phone. The employees from the dealership who reached out to us were friendly and professional. On Saturday we went to the dealership. The salesman and the finance manager who helped us with the purchased were both friendly and knowledgeable and extremely helpful. Every employee we met had a smile on their face and were genuinely happy to meet us. I couldn't have asked for a better experience.

billg

16 de feb. de 2015

My wife and I just had a great new car experience leasing a new 2015 Corolla LE from Toyota of Denon. I called the dealership to ask about a recent advertised special and, from the point that my call was answered, we had one of the best dealership experiences in over 30 years of buying cars.Carrie Spears, our salesperson, listened to what we wanted at every step and made sure we got it. She knew the car inside and out, explaining and demonstrating the features very effectively. We were impressed with the level of technology and creature comforts in such a competitively priced vehicle.Carrie also understood the business side of the process. During negotiations, there was no running back and forth to the sales manager; when we needed to escalate, he simply joined the discussion. The final price, Incuding the trade in of our 2010 Corolla, was right in line with my expectations and below the advertised special. Throughout the process, we felt respected. During the meeting with the finance manager, we discussed additional options but, there was no pressure. We expressed our opinions on what we wanted and what we didn't want. That was one of the smoothest finance discussions I can recall.Prior to driving off the lot in our new car, Carrie made sure the Bluetooth phone connection was set up and walked me through a tutorial on how to use the features - all after the deal was done. Great after-sales service.We are glad we chose Toyota of Denton to look for a new car. We are even happier to have met Carrie, Alex, Roland, Ali and the rest of the team.

Nik

15 de ene. de 2015

I got a very good deal from Toyota of Denton. Very competitive price and discount in DFW and East TX area. Thanks to William for a great offer on Rav4 XLE. Very satisfied in the buying process.

Mikemilo

12 de ene. de 2015

Excellent salesman in Curtis. He did everything he could to for us to get the car we wanted. Also Roland was excellent in doing our financing. We had the best experience we have ever had at a car dealership. Would recommend anyone to Curtis.

DJ

3 de ene. de 2015

My experience with Toyota of Denton was impressive and outstanding. Nick and Harry were responsive and doing their best to find the "right" car for my wife. She had a specific color combination. Nick was going to drive 190 miles away to pick up the car for us in time for a New Year's Celebration. Harry and Nick were willing to go that extra mile to earn my business. I had contacted several Toyota Dealerships, The Denton Crew was the friendliness and worked hardest to earn my patronage. I highly recommend them!

esv

29 de dic. de 2014

Sad to say but some dealerships are just like this. Disrespectful comments such as: 1) "do we need to look at a lower priced vehicle?" making assumption I couldn't afford the Highlander. 2) "do you think your current vehicle will worth more next year than right now?" uh...duh, really? and 3) took them 5 asks by myself for them to return my current vehicles keys to me so that I could leave. The cherry on top was when they finally came back with my keys and brought the sales manager who refused to look me in the eye as well as not even shake my hand. Sales Manager (young gentlemen) simply stated we can't do business with you today and walked off. This was the same guy I overheard telling a husband that next time he comes to purchase a car, he should leave his wife at home because that it what he would do.Shocked!

hirel

29 de dic. de 2014

My sales rep Ben (Long Thanh Tran) was genuinely friendly, knowledgeable and very pleasant to deal with. He went the extra mile to drive with me 25 miles back to my place and drop the car. I will definitely come back to Ben to take care of me.My finance manager Saif was very helpful as well.Overall the buying experience was smooth and easy. Thanks!

Happy in Denton

24 de dic. de 2014

Staff was very knowledgeable and worked very hardtop ins us exactly what we were looking for.

Jane

21 de dic. de 2014

I had such a different experience than the one I had at a dealership just south on 35. I was told that I did not have to have an appointment. So when I finished other errands I drove to Denton and was greeted by such friendly people. They acted as if we were long lost friends, very refreshing. My repairs were done in a timely manner and when I was leaving my service advisor ran out and opened my door. Thank you so much.

Renaeburell

3 de dic. de 2014

My husband and I wanted to purchase a used Toyota Camry. We did our homework and found a few at the Toyota of Denton as well as Toyota of Plano. We visited the Toyota of Plano and found a car we liked, but we saw virtually the same car online for the Denton dealership for about $1k cheaper. Knowing that it was a long drive to Denton, we called ahead to make sure they did in fact have the car we wanted and they confirmed that they had it on the lot. My husband and I drove 45 minutes to the dealership to find that they did not have the car. Rather, it was located in Tennessee. When we advised the salesperson that we had called ahead to confirm and were extremely disappointed, he offered very little remorse or apology. This dealership intentionally mislead us to get us out to their lot in Denton.We do not recommend this dealership. However, we do recommend the Toyota in Plano as we had a very pleasant experience with them. They did not play any games. They listened to our needs and sold us exactly what we wanted. Thank you Toyota of Plano for restoring our faith in the car-buying experience.

Shannon

26 de nov. de 2014

My husband and I primarily dealt with Carrie Spears during our shopping experience at Toyota of Denton. Carrie was very helpful and never pushy. She listened to our wants and needs in a vehicle and did not try to talk us into something different. She was very responsive if we called with questions. It was a great overall experience and I love my new Highlander!

Dave

20 de nov. de 2014

It's hard to summarize multiple experiences for a worldwide company from one location, but I can try. The service department for Toyota of Denton goes above and beyond to satisfy every customer. They are honest and up front with pricing and repair options. Always try and get your work done as quickly as possible.

OrlyndoN

13 de nov. de 2014

Got my car for the 5000 miles services. Everything went smoothly from the appointment to the time I picked up my car. Excellent Customer Service. The best dealership I've ever experience so far.

Alm3050

8 de nov. de 2014

I bought a used car at James Woods and was never able to get adequate service from their horrible service department. A friend I work with suggested that I take my car to the service department at Toyota of Denton. I made an appointment and was provided a loaner car while they checked the issues I was having with my car. When I arrived I was greeted by Joe Roberts. He was incredibly kind and knowledgable. I felt confident that he understood what I was telling him and that he truly would make sure everything was taken care of. I recommend Toyota of Denton for car service, even if the car was bought elsewhere, they will still help. It makes me want to buy my next car at Toyota of Denton.

Johnosb

7 de nov. de 2014

I had a new set of tires installed on my Highlander at a tire shop, and my check air light came on, I checked the air pressures on my tires, and found nothing wrong. I drove to the dealership and told the Service Rep. Jose my problem. He advised that it might be the spare tire, He took my Highlander into the Shop, and a few minutes later came in to tell me that it was fixed. he told me that it was my spare tire low on air, they fixed it at no charge, I have not had any other issues but would expect them to be as nice and courteous as on the next visit. John

jilliannelson

5 de nov. de 2014

Nick was is an amazing salesman. He was so friendly and more than helpful. I love my new vehicle! If I ever want to trade in my car, I will definitely be coming back to Nick to take care of me!! Thanks so much for everything!

Donna S

31 de oct. de 2014

From making an appointment with Kate on the phone to being assisted by Daniel in Service, this dealership has a friendly, customer oriented philosophy. Daniel even took the time to explain procedures and printout paperwork I requested. He was attentive and courteous. Curtis Lacy in Sales was knowledgeable and patient. He really listened to what I want in a vehicle. I'll be back to make my purchase!!

Veramdk

30 de oct. de 2014

Thank you Mr. Curtis Lacy for making our experience more endurable. We appreciated his honesty and being there for us. Mr Lacy was a pleasure to work with. He was always available when needed.

BMJatUNT

29 de oct. de 2014

I just leased my third Toyota (2009 Corolla, 2012 Camry, and most recently 2014.5 Camry on October 25, 2014) from what is now Toyota of Denton (formerly Jim McNatt Toyota). Compliments all around but an especial thanks to Logan Morrow, my main contact at Toyota of Denton, for timely communications and knowledgeable assistance. Logan went above and beyond expectations in facilitating this lease. One does not necessarily expect sales associates to take an active interest in one's activities, but Logan is to be commended for the personal touch. (By the way, "leasing" should be understood as "buying" this vehicle on the ratings sheet simply because "leasing" was not an option on the evaluation checklist).

Jeb13

24 de oct. de 2014

TrueCar contacted dealers in my area that I did not ask for quotes from. Toyota of Denton was one that I did not ask for, so Trevor being upset that I would not purchase from them used TrueCar to say I was buying multiple cars and put down my work phone number.

Mary Hubble

23 de oct. de 2014

On Saturday, October 18, 2014 I dropped in to look at what Toyota of Denton had in the way of a 2014 Fj Cruiser. They had exactly what I was looking for. The salesman who helped me, Ben Tran, very quickly put me at ease and was extremely helpful not only during the buying process, but after the sale as well. I love my new Fj Cruiser! There is no need to ever leave Denton with such a courteous and knowledgable dealership located here.

Tori McLemore

22 de oct. de 2014

Nick Popplewell was amazing! Not only did he stay late with me and get me an amazing deal on my vehicle, he came to my rescue once I got locked in the dealership at 11pm! Best car buying experience yet :)

Channing1

21 de oct. de 2014

Thank you Nick for the fantastic car. We love it! You made the sell an enjoyable experience and we will always remember that. I hope to send any one in the market YOUR way.Have a wonderful week.Warmly, Chris and Lori McLendon-Handley

andersonannkristin

21 de oct. de 2014

Would recommend this dealership to anyone. He was very dedicated to exceed my experience by consistently providing professional, honest, friendly and courteous service. He actually made looking to buy a vehicle easy.

Garry

21 de oct. de 2014

Sales lady was great... Ask for Lisa. She was no pressure and was just awesome.

appleforever26

20 de oct. de 2014

Its nice to go to a place and get someone who truly knows what they are doing. You can tell that they care for the individual not just a sale. Very professional. I will be back!

Debbiemom1987

20 de oct. de 2014

I would like to express my awesome experience with this dealership.My salesman was so knowledgeable on vehicles and I want to commend him on his customer service and his name was Nick Popplewell .I'll suggest this dealer to anyone I know that is looking for a vehicle.i thought he had really great custeromer service!

Shan986

20 de oct. de 2014

It was such a pleasure to work with Mr. Popplewell.Mr. Popplewell was a great listener and communicator.He helped to make my experience of purchasing more endurable.I particularly appreciated that I did not encounter the stereotypical car salesman antics that would have lead to me leaving to find another dealership. When it comes to making a purchase for myself, friends, or family I will most definitely send any and all his way!

kristenfiser

20 de oct. de 2014

Nick Popplewell was, very friendly, funny, & knowledgeable about Toyota & their vehicles I'd definitely come back to buy from him when I was ready to commit!

ceelo

20 de oct. de 2014

This dealership was absolutleY an awesome experience and i would totally recomend to anyone lookimg to buy a vehicle to come here and check out there awesome selections varrying from the luxury cars trucks and s.u.v. to the beautiful looking sports selection. And i gotta say the employees here are absolutley the best that i have came accross. My favorite has to be a man named nick popplewell. He was GREAT! New what to explain and how to make me fimd my best car. He actually explains the differwnces in each vehicle youd like to look at and helps ypu really decide what YoU want. Not just try and get your money like most places i know. But yea i recommend that everyone come. Checkout the toyota dealership in denton tx.

jord22clg

20 de oct. de 2014

I came in to your dealership last week to purchase a more reliable cat for me and my children & I was amazed by the salesman that helped me Mr. Nick Popplewell. He was very patient and understanding of my budget, being recently divorced I really appreciated that. It's so hard to find a honest car salesmen these days But, I found that in Mr. Popplewell. He a very bright young man with a bright future. I will recommend him to all my friends & coworkers from now on. Kudos to him (:

Lminhinnett

20 de oct. de 2014

Great experience! Exceptional customer service! Sales personnel are extremely helpful as well as kind. I recently had the pleasure of working with one of your salesman, Nick Popplewell. From start to finish, he helped me every step of the way! He found me a car I absolutely love, at an affordable price. Thank you again Nick Popplewell, for making this experience enjoyable!!!!!

Beckycason

20 de oct. de 2014

Nick Popplewell made the experience great! He is very friendly and professional man! I am very pleased on how much he helped me look for the right car!

Jcook2014

20 de oct. de 2014

I want to thank nick for being so informative and answering all of my questions, he pointed out important things I didn't even know to look for in a car. The customer service was excellent, you guys are friendly. And importantly i love that you guys know what your talking about, you didn't just try to sell me a car, you tried to sell me a car I would be comfortable in thanks again

piffinXYZ

20 de oct. de 2014

He is amazing best at what he does he helped me with everything I asked. And much much more.He is just awesome.?boo.b

chuck.ringer.7

20 de oct. de 2014

Even though I haven't purchased a vehicle yet u will be strictly due to nicks salesmanship. He was extremely helpful with information I needed to obtain a new vehicle.

david.deaton.12

20 de oct. de 2014

I found my experience to be very pleasant. Nick Popplewellwere was accommodating, a pleasure to work with, and and answered all of my questions and concerns.

bulletproofvixen

20 de oct. de 2014

Nick helped me find the perfect car for me that was well within my budget and it was more than I thought I could have! Definitely coming back to him when I'm ready to buy.

LeytonandRiotsMommy

20 de oct. de 2014

The young man whom I talked with, Nicholas Popplewell, was excellent! He was very polite and helpful, never pushy at all and seemed very genuine in wanting to help provide the best customer service he could.

austin.mcwhirter

20 de oct. de 2014

I wouldn't go to anyone else. Everyone at Toyota of Denton is so friendly; Nick P especially. His only interest is to find what was best for me. I would have never went all the way to Denton to a Dealership. I've used Nick for years. He keeps big buyers like myself around the deals.

shawna.jones.7792

20 de oct. de 2014

Best car buying experience I've ever had. No pressure and the guy knows his stuff. Will definitely be going back to him and sending him my family and all my friends. Thank you Mr. Nick Popplewell! We <3 our new car!!!!!!!(:

Jaci Baxley

20 de oct. de 2014

I really enjoyed my experience at Toyota of Denton. I was blown away with my salesman Nick Popplewell. Very genuine gentleman and made my experience stress free and seemingly effortless. I will definitely be bragging! Thank You !

Alm3050

19 de oct. de 2014

I bought two cars from Denton Toyota: one Avalon 2013 and one Corolla 2014, both bought through Lisa Weatherly, the sales representative. Buying those cars was a pleasant experience because Lisa not only treat me as a special customer, but demonstrated a professionalism beyond raproach. She was not pushy in forcing me to buy this or that car and showed to be very knowledgeable on the fitures of the vehicles, patiently going though all the functioning electronic gadgets and expediting the documentation of the purchases, avoiding time waste at the dealership.Later on, when I had an accident in the road towards DFW Airport, she was very helpful in getting the help I needed for the vehicle.For the reasons above, I have recommended those who I know to visit the Toyota of Denton and look for Lisa for when planning to buy a Toyota.

gap524

18 de oct. de 2014

Sales lady Lisa was awesome. ..Financing with Roland was smooth and went great. .. absolutely great dealership. Lisa is great! Service was great.I got the extended warranty and hope service there is just as awesome.

Marydjones

17 de oct. de 2014

Wow!! Words can not describe how amazing Toyota of Denton is. I called in to see if a vehicle I saw on their website was still available. The phone was answered very energetically by a young man named Trevor. He informed the vehicle was available and set up an appointment for me to test drive. Upon my arrival Trevor already had the vehicle pulled up Ac on, and the car cool down in the 100 degree Texas heat. He took me on a test drive and showed me how to work anything and everything on the vehicle. After the Test Drive., Trevor gave me a straightforward price that was very affordable and it worked out and fit in my budget. All in all this was hands-down the most simplistic car buying process I have ever experienced. Trevor is truly an exceptional good looking well mannered amazing young man. I will tell you what ladies if he isn't taking you better snatch him up while you can because he's a keeper. Thank you Totota of Denton for all your awesome hard work!!! Keep it up Trevor ;)

cookie1gma

13 de oct. de 2014

Problem--dead battery on a Saturday morning. We were parked in such a way that we couldn't be jumped. I called Denton Toyota. Lacey gave me to Joe, who reassured us that he would send someone to my house. 15 minutes later V arrived and started my car, and then I drove to the dealership for repairs. V treated us as if my 92 year old mother and I were the only 2 customers there--of course, you had many! I realize a loaner car was an option, but we were soon notified that the car was ready----and V even took care of ridding the car of the lovely blueberry goo that the birds bless everyone with!I'm old enough to be V's mother, and any mother would be proud to call V her son. He's a real prince and my mother wholeheartedly agrees. V was attentive to my mother's mobility limitations in and out of the car.......well I could go on and on. Lastly, V called about an hour later to verify that the car was behaving, and it was!So appreciative,Katie JHouston

cheryl adams

11 de oct. de 2014

I knew what I wanted so most of my negotiation was done prior to arrival. Then when got to the dealership it was a simple process. I drove the car, signed the papers and no pressure was applied from my salesman, Nick Popplwell, to buy any extras. Even in the dreaded finance office it was very pleasant. Michelle Milton was a pleasure. In and out very quickly!

ihateusernames1

11 de oct. de 2014

I would've added their names below in the selection slot, but I don't have last names for any of these folks: Ben and Lacey in the service department; also Kathy (I think that was her name) who called to make sure repairs were good. Great communication and set me up with a loaner car without any trouble. Nice people, easy to deal with, and seem legitimately concerned about the quality of work. Dealerships are always a little more expensive, but for this place its worth the extra. Before the dealership was called Toyota of Denton, it was Jim McNatt Toyota. During those days I dealt with Cat Fillman in the service dept., who was also wonderful.

Sarap1987

7 de oct. de 2014

Heard from a friend that had purchased here before about a lifetime warranty that they offered. However, I live in Terrell Tx and there are a few closer dealers than Denton Tx, so I called a few places from Dallas to Plano and also Lewisville to see if they could offer or match the same kind of warranty. The 1st dealer told me that it didn't exist and that the dealer was lying to me (which I knew wasn't true due to the fact of my friend) the 2nd place suckered me in and they were absolutely rude! Then once again I was suckered by the third and was told "yes" they can do the same thing. I went there and after 4hrs of getting the run around I was told that a "lifetime" warranty was going to cost me almost $4,000 extra. xxx? So after spending most of my day is Lewisville I shoot over to Denton and was greeted by a nice young man by the name of Nick Popplewell. He said he was a "friend" of the GM and that he promised and I quote "a world first class car buying experience" well by this point I was already tired and grumpy and just figured he was just another salesperson trying to get over on me and boy was I wrong. This guy literally ran back and forth for me because I waned to drive a few different vehicles (I'm a little picky) was sweet and answered with "yes ma'am" "no ma'am" and didn't make me feel awkward or uncomfortble. I found out the lifetime warranty is real and completly free even on most used cars too. However, I didn't end up buying the vehicle because I am waiting another month to put some extra cash down I just wanted to give Nick kudos on the excellent job and hard work. I felt bad and will be going back to him and that dealer but this is what really melted my heart when I told him I wasn't ready yet. Nick told me "no pressure or rush at all. He truly enjoys helping people and the only thing he ask in return for his time was that I tell people how I was treated" So Mr. Nick Popplewell this is my thank you and me keeping my promise! Keep working hard and I know it will pay off. Sincerely,Sara Pitts

Ben Miller

28 de sep. de 2014

Great service experience. Joe was great to deal with and took care of every need we had promptly and courteously. Top notch service department in every respect. Will definitely recommend to everyone needing Toyota service.

ppg0270

26 de sep. de 2014

I came in with a specific car in mind and they ended up trying to push a car on me that really didn't want; then they lied to me and told me that the car that I wanted wasn't within the state of Texas, which I later was able to find at Toyota Of Plano. THEY TRIED TO RIP ME OFF!!!! DON'T GO HERE, AVOID AT ALL COST!!!!!

Leo Duque

24 de sep. de 2014

Sales person was not pushy and very knowledgeable about the vehicle I wanted to purchase. He was very straight forward and to the point as to what deal he could give me. He followed through with every deal he told me about from the beginning. The service was very friendly all the way to the sales manager. I felt very welcomed by everyone that I dealt with and walked out more than satisfied with my new vehicle and purchasing experience. I have been telling all my family and friends about Toyota of Denton. When Im ready to buy another vehicle, Toyota of Denton will have my busyness again.

Jim

23 de sep. de 2014

EVERYONE WORKED TO MAKE A DEAL WITH ME - STRAIGHT UP - NO GAMES.............................................

cfinnerty

4 de sep. de 2014

Received email quote for specific vehicle but when we arrived to purchase even though they acknowledged the price we were quoted they said it was a "mistake" and wouldn't honor their quote.

Prius Convert

2 de sep. de 2014

We drove in from two hours away to look at cars from this dealership. Although we found the one we wanted, it was not ready for us by the end of the day, so they gave us a loaner vehicle and drove the one we purchased to our town the next day to deliver it. They have a great staff, they are NOT pushy, and very willing to work with the customer. We will be making the trip again in the future when it's time for another vehicle!

Yeo

30 de ago. de 2014

Purchase experience was wonderful. Driving out the brand new car experience was wonderful and quick. There is no pressure to make a purchase. Our salesperson Logan Morrow is very professional. He is extremely helpful and able to answer all our questions. We have a little mishap on the temporary tag and he is willing to drive to our house during his day off. Highly recommend. If you visit Toyota of Denton for a new or used car, ask for Logan Morrow.

AubreyE

29 de ago. de 2014

On 8/27/14, Chris Nivens, Service Representative, Toyota of Denton, checked my New 2014 Avalon in for a repair unretated to anything over which the manufacturer or dealer would have any control and/or responsibility. I expected a cost to me of approximately $300.00. In less than two hours, while I waited, the work was completed and Mr. Nivens informed me I was ready for check out whereupon he accompanied me to the checkout counter. I was incredibly shocked to be presented with a "zero cost to me completed work order"!!!! .In asking Mr. Nivens "why, how" he said he and the dealership felt that the repair I needed was an expense that really should not be borne by me, thus they pursued a "waiver of the costs" by those empowered for such a decision. Imagine a dealership "unilaterally/voluntarily" executing such an action for the benefit of customer" at an obvious cost to the dealership. At my age of 77 yrs, this is absolutely the most satisfying experience I've ever had from any dealership. Long Live Toyota of Denton and Chris Nivens! Note: I purchased my New 2014 Avalon Limited from Jim McNatt Toyota, same location, just one week prior to the sale of the dealershiip to Toyota of Denton. I was totally unaware of the forthcoming dealership change of ownership until it happened.. Of course, I had some concern about the "unknown", but Toyota of Denton has a Happy Camper i.e., ME!!!!! What "World Class customer focus"!

Zaid Ahmed

29 de ago. de 2014

The overall service of Toyota of Denton was amazing. The experience from the start till the end was top notch. The Customer Service Representative named Whitney helped us out with everything, answered all the questions we were looking for. Everything was perfect.

Joe Feeney

24 de ago. de 2014

The overall experience was great. The salesperson (Bryant McDowell) was very knowledgeable and enthusiastic, great job.

Joann

19 de ago. de 2014

I recently leased a 2014 Toyota Rav 4 at Toyota of Denton. The salesman, Randy Squire, was extremely helpful with information as was all the sales department. It went really smooth even though we had a freeze on our credit info. I just took the car in for it's first appt for service. Joe Robert quickly got me in and actually got it done in half the time estimated. Wow. I really appreciate their attention to detail. Every one I've talked to there is always extremely helpful and will call you back if they need to update you on anything. No complaints on anything at this dealership!

Aguilars of Denton

16 de ago. de 2014

We'd already purchased a vehicle from this dealership before and now bought another. Had a great experience buying/leasing a car at Toyota of Denton. Our sales guy Bryant was very helpful and really listened about what kind of car we were interested in. Roland, the finance guy made the whole process so easy and made sure we understood every step of the financing process. These two, along with everyone else working there made the whole experience of car buying extremely easy, would definitely recommend others to go to Toyota of Denton :)

MyBoysRule

31 de jul. de 2014

I couldn't be happier with my Camry SE and the awesome deal I received from Toyota of Denton!! (: This was my first new car purchase. I was upside down on my truck, and needed to keep the same payment. I was not an easy deal, and miraculously they got it done. I went through the Internet department and they made my visit so quick and easy. THEY WERE ACTUALLY WAITING FOR ME WHEN I PULLED UP. I couldn't be happier. Thank you Henry, Monica, and Roland!!

Silver Rhino

25 de jul. de 2014

I was WAY upside down in my car, which I explained to each Toyota dealership when I walked in. Before Toyota of Denton (TOD), I had been to four other Dallas area Toyota dealerships, and we could not get the numbers to work for both parties. I was done with searching and had decided to drive my car till it dropped. The only reason I went to TOD that Sat morning was they had called earlier in the week and we setup an appointment. Jarrett (good guy) meet me at 0835 and listened to my situation. Three or four of the back and froths to the back office and we had a deal on a 2014 Prius Two we could both work with. I was stunned. Plus, Tony in the finance office was a bunch of fun and didn't try to up sale me. Go to Toyota of Denton!! They don't want to argue, they want to sale cars!!

Dawn Rodriguez

24 de jul. de 2014

I had one of the best car buying experience that I have ever had at Toyota of Denton. Bryant (our sales rep) was awesome. He answered all of our questions, took us for a test drive in multiple cars (the ones that we were interested in) so that we couldn't make the best decision for us. Mohammad (the sales manager) was very helpful, polite, and courteous. The financing department helped us get the best rate and monthly payment that they could considering our credit was less than perfect.I have bought many cars over my lifetime, & I will definitely Go back to Toyota of Denton for my next car.

HowAboutThoseCowboys

24 de jul. de 2014

Awesome dealership! Just purchased a 2014 Rav4. Plan to be back to purchase more in the future.

blowinsnow

21 de jul. de 2014

I was on TruCar and Toyota of Denton got my name. After several calls they convinced me to come take a test drive because they had several models for me to look at. They only had one model. I drove it but it wasn't or didn't have all the right options I wanted plus I wanted to look at he Nissan Frontier. The sales person was rude and kept showing me cars I didn't want. Offered to get me what I wanted but at a higher price then what TruCar said they would honor because it was hard to get. So much for TruCar. At that point I just wanted to take my car back but they had the keys due to a below value estimate for my trade in. The experience sucked and I expected more from the dealership. I would not recommend this place to anyone. The more the sales person pushed the more I got turned off. Please do yourself a favor and at least try another dealership before you pay more than you have to.

Jspring

30 de jun. de 2014

I had a great experience at Toyota of Denton! First car purchase was painless. I will recommend this to friends! Go see Curtis Lacy!

BadToyota

26 de jun. de 2014

I believe a total of 2 employees remained with this dealership when they bought the good guys out. These guys are everything that gives a car salesman a bad name! I would switch vehicle makers before ever dealing with these guys. They have no clue who even visits their dealership when they send out their spam emails or do their bogus follow-up calls. If you purchased a vehicle from Jim McNatt in the past then they inherited (or purchased) your contact details as well. There may still be some good TOYOTA dealerships out there but THIS ONE IS AWFUL. Save your time and hope they don't have any past contact details to pester you and play their slick little car salesman games! When Monica the business manager calls to see how your visit was, be warned if you have anything negative to say she starts hanging up on you!

SayNoToDentonToyota

25 de jun. de 2014

I believe a total of 2 employees remained with this dealership when they bought the good guys out. These guys are everything that gives a car salesman a bad name! I would switch vehicle makers before ever dealing with these guys. They have no clue who even visits their dealership when they send out their spam emails or do their bogus follow-up calls. If you purchased a vehicle from Jim McNatt in the past then they inherited (or purchased) your contact details as well. There may still be some good TOYOTA dealerships out there but THIS ONE IS AWFUL. Save your time and hope they don't have any past contact details to pester you and play their slick little car salesman games! When Monica the business manager calls to see how your visit was, be warned if you have anything negative to say she starts hanging up on you!

Pam Spruiell

22 de jun. de 2014

Thanks to Curtis for working with me and making feel like a valued customer. He went above and beyond and even stayed in touch with me about the vehicle I wanted on his day off! Roland in the finance department was a "jewel" too! Those 2 guys made buying a used car fun and easy. Thanks so much!

Omar

20 de jun. de 2014

Simple Oil Change Service, at date 06/19/14 done. Wait time was about 1hr, but it took less. Great Service, decent Customer Service. I would like to thank "Steve" here for the great attention to detail from service to questions to a complimentary car wash. I did gave them however a 4 out of 5, for the reason of a bit repetition over with my service. I UNDERSTAND the customer service, but 4 times is a bit too much. I thank them nicely and went on my way. (for reference) Customer was a LEVEL "A" ASE Master Technician.

Specialtea

14 de jun. de 2014

Great service and good pricing on repairs. We were given a rental to help us while they replaced two recalled parts. They found a few things needing maintenance and received good pricing. Professional and really nice to work with...........,............

Teakan

14 de jun. de 2014

I had a recall on my 2004 Toyota Corolla. As soon as I walked in someone was helping me. I was told the service would take 1 hour and 15 minutes- they had it ready and washed in 40 minutes. Very friendly and helpful. Would definitely go here again.

markstuart1

31 de may. de 2014

Had gone to the prior Jim McNatt Service for three years; New ownership and new service staff this time as Jim McNatt sold the Toyota and Honda stores (all existing staff have left); overcharged me for the 120,000 mile service from prior services and attempted to sell me on what their service advisor claimed was "needed service". Told me I need a wheel alignment when I just had new tires one week prior; told me I had brake problems when they had corrected that problem at a prior service. When asked, they first said they could not find in the computer but when I pressed them, they said "oh, I found that we did that for you so you don't need that now!!". Told me it would cost me $700 plus for a water pump but I got it done at another place for $400. They only care about overcharging you. I complained at the sale and was called by Joe, who said they apologized for the mistakes and would work with me on the issues. He said he would call the service manager and get back with me. Never happened!!! Don't go here for service unless you want to get ripped off. Will continue to tell everyone in Denton not to go there.

Don

15 de may. de 2014

I was doing on-line car buying since I was out-of-state. I was in the process of finalizing a pre-owned car deal with Phil Watson. I explained to Phil that I want to be sure that the car not be sold while we are doing the paperwork electronically by email. He promised that the car would not be sold and its "parked in the back" I had the payment check and all paperwork ready to go. I asked the dealer via email what the next step was to finalize the deal. After numerous reminders and calls, I finally got a message 3 days later sayin they sold the car. Foul on them. Is this how they treat your on-line customers? ONLINE SHOPPERS AVOID AT ALL COSTS!

Mike

26 de mar. de 2014

Always great service an attention to car and customer, Steve is outstanding! Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

Nile

14 de mar. de 2014

The wait time was less than 1 hour. They have a nice &clean facility. I will definitely be back. Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

karen

7 de mar. de 2014

Online sales manager was too confident. He had very littl knowledge on the car I was looking at and kept Redding me to toyota vehicles when I wanted a used ford they had.

Blake

25 de feb. de 2014

You guys always do a great job for all of my family. Thanks so much! Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

Odile Bledsoe

18 de ene. de 2014

I brought a 2013 Rav 4 From Darrell Cooper at this dealer ship and was very please with the service I received.

disappointed buyer

15 de ene. de 2014

Contacted them regarding a used vehicle. It was on a lot of selling sites but the vehicle had been sold weeks earlier. I asked them if they should take down the vehicle as being available and got a rude response. Guess selling vehicles is not important to them.

KMA

4 de ene. de 2014

Did phone video talk with salesman and got the feeling we were taking up his time. Asked him to use camera to show us the car to make sure it looked like the photos. He told us to look at the on line photos. Had to ask two more times so then he just walked around the outside and said "three it is". Said we would look some where else and all he said was " ok". No impressed!

korak4

11 de nov. de 2013

This was our second new car purchase from Jim McNatt. Just like the first time, the service from start to finish was lacking nothing and was easy with no pressure or stress involved. The Sales Consulant Patrick Barrigan was exceptional and truly listen to my needs for a new Truck and provided me with some choices that were exactly what I requested. Patrick even went above and beyond what was expected in a sales consulant and returned after leaving for the day, so we could test drive a truck that evening with my family. We returned the very next morning and closed the deal with no additional questions. Patrick did answer all concerns and questions I did have prior to decision and was pleasent throughout the process. There were a few small gliches at closing, but quickly resolved and never had any doubts things were done right!!! If you like the new car process and purchase, you will also love their service department. We have been using them for over 10 years now and never had any questions about what was needed and/or repaired and had full confidence in their abilities.Thanks McNatt and Patrick for provided my family yet another reliable truck for use. We look forward to buying our daughter her first car in the next 4 years.

AnnaGosling

18 de oct. de 2013

This is my first experience with an auto dealer. My mother gave me her Toyota that she had only taken to Jim McNatt Toyota for service during its entire life. I went for my first visit in August for a 50,000 mile service. I was astonished to be greeted courteously, have the car serviced quickly and with no fuss, and then have the service manager talk to me professionally and courteously, explaining what the technician did and what I needed to watch out for maintenance for my car over the next few months. I left ecstatic at the quality of service and attention I received.I recently went back for a quick check before I took a road trip to Oklahoma. I was again greeted courteously, my car was looked at in less than 5 minutes, and again the service manager explained what I needed to consider when I brought the car back in for 60,000 mile service. Again, top-notch service and attention and I left feeling like I and my car were very special to Jim McNatt. I called the service manager the next day to thank him. My previous cars have gone to places like Firestone and oil-change places for service. Never again. You can't beat great customer service. Thank you for treating me so well.

bam5590

1 de oct. de 2013

Small Town Dealer with Big City Deals! Love this Toyota Dealer!

Michael

3 de sep. de 2013

I bought a used Toyota Tundra here and I was very pleased with the whole experience. This dealership was willing to negotiate and work with me on the price when other dealerships were not. I actually ended up getting a better, much nicer truck than I was planning to find in my price range. The salesman made the entire buying process very simple and enjoyable. He even texted me later that night to make sure my family and I had arrived home safely. The truck was cleaned and prepared really well. If I had not found this dealership, I would have settled for a smaller truck with fewer features at around the same price. But because of this dealer's willingness to work with me, I was able to come home with a truck I can be really happy with for years to come.

DesiP

13 de jun. de 2013

Jim McNatt made my experience easy. Everyone was so friendly and have your best interest. I came in looking for a specific vehicle and they found it. I did not feel pressured to make a decision on the spot, which I appreciated, especially being a first-time car buyer. They were able to answer all my questions, found the best deal for me, and made the process very easy. The day I bought my vehicle, it took less than 2 hours. So pleased and will definitely be back! I would like to personally thank Darrell Cooper, who was the salesman I worked with directly and has made sure I have been taken care of even after I purchased my vehicle. From the bottom of my heart, I appreciate everything you have done for me. I would also like to personally thank Samantha White, a dear friend, who provided me the best recommendation, thanks for all of your help! Lastly, I would like to thank Justin Elliot who helped my mom and I with all the paperwork and finding the best deal out there for me. Y'all made my experience fantastic and I cannot express how much I appreciate your help. Thanks again and God bless you!

arif510

22 de abr. de 2013

I would simply say they made my day.. These people are great and very helpful. I appreciate Rick (one of the sales manager) and Jose. An endless appreciation.Thanks Guys

Jaime's Experience

20 de abr. de 2013

I want to say that ever since we walked into the agency Denny's was the only one that offered us help. He was very generous and attentive. He made us feel like we were at home. He not only paid attention to my needs but as we'll my family. He took care of us very well and would recommend him to all future car buyers.

Donna Wick

24 de mar. de 2013

Great service and Dennys Henriquez was very helpful. He made the buying experience easy and a good learning experience for my grandson. He was very patience with my grandson buying his first vehicle.

proud Honda owner

23 de mar. de 2013

We had a great experience purchasing our certified used Pilot from Jim McNatt Auto Group. The process was fairly quick and everyone we worked with was very nice and helpful. We enjoyed working with Dennys Henriquez. He made things go as quickly and painlessly as possible. We had our 21 month old with us, and there was a room for him to play in with a few toys. They were as accommodating as a dealer can be to parents of a busy 21 month old boy :)! Overall, it was a very positive experience. When we get another car (which hopefully won't be for a long time...thanks to Honda's reputation), we will definitely be checking some out at Jim McNatt!

Conception Ramirez

22 de mar. de 2013

I was very impressed with the calivar of the personnel at MCNatt Dealership! Everyone was so friendly and were eager to assist me in everything to make me feel welcomed and comfortable! The sales representative Mr. Dennis Henriquez was extremely informative and knowledgable about the Honda Accord's outstanding features. He was very trustworthy, patient, and non-pressuring.

Team Lexus

22 de mar. de 2013

I just purchased a 2006 Lexus Is 350. Let me just say I am in love with my car! My sales person was Dennys Henriquez he was so helpful in answering all my questions about the vehicle and was able to help me understand the importance of a certified vehicle! Mr. Henriquez and the entire Jim Mcnatt Honda crew are very welcoming and helping people. I would definitely recommend Dennys Henriquez at Jim Mcnatt Honda to all my friends and family!

by Angelica Soto

22 de mar. de 2013

I bought my first car ever and it was a great experience. My salesman Dennys Henriquez was so so helpfull his manager Ronnie Cumming was great and the finance manager Mike Parker was also great I'm so Happy with my purchase. I will most definitely recomend Jim McNatt to all my friends and family.

Proud camry owner

21 de mar. de 2013

I purchased a camry from Jim McNatt and was very impress whith my buying experience. My sales person Dennys Henriquez was great he help me get the most from my trade in and got my payments where they needed to be. I will recomend Dennys to all my friends and family.

Happy Honda Owner

19 de mar. de 2013

Wow what a great experience. I purchased a new 2012 honda civic from Jim Mcnatt Honda and I'm very happy with my new civic . My sales person Dennys Henriquez was great he answer all of my questions. His manager William was great and the finance manager justin got me the payments that I was looking for. I will most definitely recomend Jim McNatt honda to my friends and family and specially Dennys Henriquez.

Teresa Ramirez

19 de mar. de 2013

I purchased a Honda Civic from this dealership and I was very pleased with everything. Dennys Henriquez gave me very excellent customer service through the whole process. I have also referred him to family and friends who were interested in purchasing a Honda vehicle. I would definitely come back to purchase my next car from him.

Mike

19 de mar. de 2013

After shopping for a small used car we came to McNatt where we were treated in the most professional way by our sales person Kent Mercer. The priceing was very reasonable and the staff was superior to the other dealerships that we have shopped at.

ridgeline

18 de mar. de 2013

This is my third car from Dennys. I needed a larger vehicle and he helped me turn in my accord for a ridgeline truck. I couldn't be happier with Dennys. He is excellent!!!

new accord

18 de mar. de 2013

This is the second car I purchased from Dennys. He is an excellent service oriented sales person.

Dodge Truck

18 de mar. de 2013

Denny's gave me excellent, friendly, and very timely service. I will buy another car from him in a heartbeat.

Happy costumer

18 de mar. de 2013

I purchased my toyota camry from Jim McNatt Toyota and it was a great experience. This is the second vehicle that I purchased from Dennys Henriquez he is a great. He answer all my questions, I will recommend him and Jim McNatt to all my friends and family.

Rafael M.

17 de mar. de 2013

My experience with Jim McNatt was great. Everyone was friendly and helpful. They worked with my budget and didn't pressure me into something I didn't need. I got a Honda accord and I am very happy with my choice. I will recommend my sales person Dennys Henriquez to my family and friends.

Pauline A.

17 de mar. de 2013

I purchased a used Nissan sentra from McNatt and my sales rep Dennys Henriquez was very helpful and didn't pressure me in anything I didn't want. He answered all my questions and was very attentive. The dealership will receive my recommendation because of him.

a happy customer

16 de mar. de 2013

Go see Dennys Henriquez at Jim McNatt in Denton! He will make car shopping a personal experience for you! You can ask him anything about cars. He is fair, patient, and knowledgeable.

D.justice

21 de ene. de 2013

DO NOT BUY FROM THIS DEALER!!!These guys at MCNatt are totally dishonest!! I went in there last April to buy a truck on a Saturday, got the numbers all hammered out and then went to Finance guy (Justin Elliot), large and told him I did not want any of there options, warranties, add-ons ect. Well I get home and see that the finance guy(Justin Elliot) added Lo-Jack at $650! I did not want that or ask for that option on the truck, he asked me if I wanted I said no. Turns out they put it on and then charged me for it. Called up the next day and spoke with finance manager, said he would refund it...never happened. These guys at McNatt are the most dishonest Dealership in the DFW area. Steer clear of them for a new car Purchase!! Justin Elliot in Fiance Dept will add options to the buy and try to pull the wool over your eyes and will rip you off in a heart beat! Steer clear from this dealership....you will be riped off if you don'tD. Justice

Hawkayaks

19 de sep. de 2012

After taking my tacoma here to be serviced for nearly nine years, I decided to bring in my girlfriends car for routine preventive maintenance. We had fluids changed and they told us the belts needed to be replaced. We agreed and had the service done. Keep in mind, this car only had 40,000 miles at time of initial service. A few days later, less than 2 hours drive time, a squeal could be heard coming from the engine while in idle. We informed Cat of the issue and she told us to bring it back in. After bringing it back she said that a belt was put on a little loose but they tightened it and the issue should be resolved. Upon returning home the noise returned and this time it was getting louder and more consistent when in idle. We informed Cat the problem was getting worse and she again recommended we bring the car back in. As soon as we arrived at the dealership Cat came out and was being incredibly defensive and rude. She was making comments like the car wasn't doing this when we left after the initial service and coming up with anything she could to make it seem like this was our fault. We left the car with them and all I said was that I just wanted them to make it right or they would no longer be maintaining my vehicles. She said it would take an hour but after 3.5 hours of waiting I finally called her and she informed me that the bearing on the water pump pulley was bad and the water pump needed to be replaced. She also informed me that they could not get the part and they would not perform the service. I was stunned. This has turned into a 1,000 dollar repair for us and Jim McNatt is declining they had anything to do with it and refusing to help us. This is after talking to Cat, Billy the service manager, and the GM. There are two options why this bearing in the water pump pulley, which is what the belt spins around, could have gone out. First, it was an absolute coincidence! The fact that the car only had 40,000 miles on it, was not showing any signs of water pump malfunction such as water leaking or over heating, and considering water pumps going out this early is extremely rare, it was strictly a coincidence that it malfunctioned less than two hours after they replaced the belts. The GM informed me that this was a much more logical explanation as compared to one of their technicians not being familiar with the car and was unable to remove the belt or get it back on and was placing excessive torque on the water pump pulley in an attempt to remove the belt. The car has an automatic tensioner on the serpentine belt but not the AC belt. If the technician was not familiar with this they would have struggled to get the serpentine belt on and off, having to place extreme tension on the pulleys. Also a belt being too tight can wear out bearings incredibly fast. I hope I don't have to explain to anyone else how incredibly ridiculous their explanation sounds and I am absolutely appalled that this is the treatment a loyal customer of nearly nine years is treated with. Sad to see our relationship end this way, but the last two years I have really noticed a difference in the service department here and it has not been for the better. You decide if you want to deal with these people or not, but I will not be going back. You really suck and truly think people are stupid Jim McNatt!

elaine

29 de ago. de 2012

My son and I went to the dealership looking for a pre-owned certified Toyota. We received a great deal on our trade in and ended up with a new rather than pre-owned vehicle. Our sales person, Lee Shaw, was outstanding and very patient with us. There was no pressure at all and our experience was great.

COE2012

17 de may. de 2012

I took my Honda into the service department after our huge hail storm left over $7,000 worth of damage on my car. They assured me that my car would be handled by a certified Honda technician and would be given back to me in perfect condition. After 30 days of poor communication and wasted trips to the dealership, I got my car back. They failed to put a new clearshield on the car, saying I would need to come back to the dealership (which is 20 minutes away) to have it put on and that it would take only half of a day. If that wasn't frustrating enough, I got home and realized my windows wouldn't roll down all the way, the upholstry on the ceiling was coming out of the lining, the material around the sunroof wasn't attached, and the plastic siding between the windshield and front windows wasn't attached all the way. I took my car back in today (the date the technician specified to put the clearshield on) and showed him the many problems and explaining how inconvient this is for me since I currently need my car to go on interviews. He later called and said they can't do the work until Tuesday. I think I will take my car to an actual Honda dealership in the future.UPDATE:I went back to get my car today and Buddy was very friendly and apologetic. Technically it wasn't his fault that my car was returned back to me in less than perfect shape. He said that if he had been able to review my car before giving the keys over to me, he would've caught the mistakes and fixed them then. All of the errors have been fixed now and am just waiting on the clearshield now (which he informed me today actually will need to be put off until the paint has cured completely). He took all responsibility for the errors and wanted to make sure I was completely happy with the car and I am.

CRV Buyer

11 de mar. de 2012

Got internet price from cars.com, received call from McNatt Honda, talked with the internet salesman and was given even a lower price than cars.com. Went to talk to them and we worked out a drive out price. Wife and I had to leave to pick up my daughter from school and told the salesman that I'll be back to purchase the car for the price that we agreeded on. I went back a couple of hours later with my check book in hand to purchase the CRV but now the car price has changed. Now they have to add the Destination charge, protection package price and window tint as well as some stripping done on the car. The price that I though we worked out now has gone up by 2K. So I asked the salesman about the price that we talked about and he stated that I misunderstood the price that he quoted me. MISUNDERSTOOD? REALLY? I walked out and went to Bankston Honda to purchase the 2012 Honda CRV. I even got it for 2K less then the price that I talked to McNatt honda about. All I can say is to stay away from Jim McNatt Honda. Go somewhere else.

larryogle

16 de feb. de 2012

Karen is the very best. I purchased a new 2011 4Runer from her last fall. All you have to do is tell her what you want and she will make it happen. Very knowledgable and efficient in all phases of the transaction. Karen went above & beyond to help us in this most enjoyable purchase of the 4Runner. She had everyting calibrated & set to perfection when she delivered the vehicle. Karen even scheduled the first service appointment for us. If you want a true professional, call or visit Karen.P.S. You will not find a nicer LADY anywhere.........

Used car buyer

15 de ago. de 2011

This is a low-pressure sales environment. However, we found that no one at this dealership returns phone calls. We dealt with the pre-owned manager and were disappointed. Via email he told me he'd work with us on the price of the used Sienna, but when it came to purchasing, he wouldn't budge. We went ahead when he gave us a break on the warranty, and because we'd been shopping for months. Right before signing, we found a broken part on the seat back and asked him to fix it or we'd walk. He barely put the part back in, and it fell out again. He said that was the best he'd do because sales were "As Is". I told him that for a $16,000 vehicle, he needs to deliver something that isn't broken. When we told the person who dealt with the sales paperwork that we may not have a deal, he said that if it wasn't fixed to our requirements, he'd order the right part and give us a receipt to have the work done when the part arrived. IThis employee gave us better service than the sales manager! The part came in, but we never got a phone call for about 2 weeks because the sales manager was out. It was finally fixed, but it was impossible to get anyone there to return a phone call. I won't return there for another used car purchase

rjsnt02

29 de mar. de 2011

We have purchased three vehicles through Karen all Toyotas (4Runner Limited new, 2010 Corolla Sport used & 2008 Yaris used). We feel we were provided valuable information regarding all of the vehicles we have bought. Karen sat with us from A...Z. It is helpful & comforting to have that personal touch when the closing takes place. We never felt pressured that we had to do something right away. We will not hesitate to contact Karen again when our automotive needs present themselves.Kudos,Randy & Kathy Shiflet

dtanner1961

24 de mar. de 2011

I give Jim McNatt Toyota Five stars for a number of reasons including quality of service, quality of people, and willingness to work out a great all around deal. My history goes back to the purchase of my 2005 Tundra and 2 other vehicles. My most recent visit was for my second Prius. It was also the second time I worked with Karen. She is truly a great partner in buying a vehicle. Her general knowledge and experience is very useful and helpful in feeling comfortable with a new vehicle purchase. She made the investment in time to understand what I was looking for, find the vehicle I wanted, and explain all the details about my great new car. Closing the deal at Jim McNatt has been a painless process. The staff has been very fair with my trade-in, offered exceptional incentives going in, and great packages and financing coming out. The Jim McNatt Service Department has provided scheduled maintenance and service for all my Toyotas. I have always received great treatment and a good job at a fair price. Jim McNatt is an all around great dealership. It has great people, great facilities, and a great product. I left the lot in my 2011 Prius loving it and it gets better everyday.

Kathy Gates

23 de mar. de 2011

Bought a new Tundra from this dealership 11 years ago when they were small and on University Dr in Denton. Bought a new 2011 Tundra from same dealership with Karen as my saleswoman and COULD NOT BE HAPPIER...She was very knowledgeable about the truck and was very efficient and professional. They definetly need to give Karen a big promotion, but...then they would be losing their best salesperson. When I buy my next Tundra it will be definetly from Jim McNatt, and hopefully Karen Severance will be my salesperson. The service dept has always been totally honest and very professional with each and every visit I've had. I have sent many friends to this dealership and they also have had very good experiences.

wareid1969

21 de ene. de 2011

simply the worst dealership experience ive had - i dont seem to learn my lesson - 3 times now they have amazed me with their supreme ability to be inept at what they are supposed to do - service my vehicle without a lot of repeat errors....this last time - Kat, a service associate proud to have been doing the same job for 20 years (if thats not a sign of incompetence i dont know what is) lost my key - lied 3 times as to its whereabouts - the 3rd version being "i put the key in your hand ...buddy" (funny how i went from {my name} to "buddy") so knowing i had her caught in a 3rd lie - i called the general manager - i asked if the service room had cameras recording ...he said 'yep' - so guess what? he watched the video - and low and behold - not only did she not put the "key in my hand" - she never came within 10 feet of me - so when i said - "ok, enough with the lies - now what?" they said get an attorney and sue them - simply a bunch of clowns - inept in the most simple tasks - so my truck got an $89 detail from mcsplatt toyota - and i bought another key - FROM LEWISVILLE TOYOTA! I will drive 30 minutes right past mcnatt to the lewisville dealership before i would accept a free beer from those people - hey, i have 2 other stories just as bewildering as that. being lied to - looking at the video which proved i was right - and then to be told to just go away - i would think it hilarious...had the key not been $140!

Susan Michael Barrett

6 de ene. de 2010

BRAVO. Worked w/3 dealers, online. I wanted to work online. Rob Downing is the only one who DIDN"T call. If I wanted to be called, I would have checked that box. Gentle Rob responded to questions promptly. He LISTENED. Bettered Edmunds.com quote. He sent a personal email, not a mass generated one. When we went for a test drive, I said, "You're not like other auto sales people I've worked with. You listen. You're quiet. You're knowledgeable but don't fire hose me. So this is what sales at McNatt looks like?" Rob responds, "I like to treat people the way I'd treat my parents." I believe it. All that plus he found my all-time favorite car--the specific car I asked for. Before I left, I met everyone. Justin, his colleague taught me how to drive the Prius. He went at my speed so I didn't feel rushed or like he had a deal waiting in the wings. And he probably did: I picked up my car on 12-31-09. Thanks Justin. After the hour and a half lesson, Justin introduced me to the service department leader, the body shop staff person (with an aside that I probably would never have to talk to him again except to say hi, no collisions for me!). I asked if Jim McNatt was ever around. Justin said, "Why yes, we just passed him, he's talking to those people right now." As I left, I got an apple-how hip is that? I bought a Prius! Rob and the guys must know that we fuel-sipping car lovers are green livers, so the fruit is a nice touch.I went home and told my husband who owns a Honda all about my experience. He'll be bringing his Honda to Jim McNatt for service from now on.SOLD AND THRILLED.

christim

11 de dic. de 2009

As an out-of-state buyer who lives about 170 miles from Denton, Texas, I contacted Jim McNatt Toyota through its website to ask questions about a new 2010 4Runner Trail model that was not available with our local dealerships. Justin Elliot was the Internet Sales Manager who responded to my questions. After responding to my specific questions, he unexpectedly emailed me a 5-minute video that he created on-the-spot in which he walked around the vehicle, pointed out all of the features (both interior and exterior) and basically gave me as close of an experience in examining the specific 4Runner that I was interested in as anyone could accomplish 170 miles away. So he was right on top of using the latest technology to provide long distance customers with a high level of comfort that the vehicle they are talking about is exactly as represented on the dealer website. Once I had confirmed that it was the vehicle I wanted to purchase if reasonable terms could be worked out, he continued to be just as service-oriented and knowledgeable about the product. Everything came together very quickly and with great ease. While some dealers who know that they have a limited edition model in high demand take a very hard-line "you can pay sticker price or we will sell it to someone else" attitude because of their leverage position, Justin worked out the terms with me as though I was a valued customer who needed to be treated right and we quickly worked out a final deal. I have bought 3 prior vehicles in Dallas and, in each of those instances, had to drive to Dallas to pick up the vehicle and close the deal. To my great surprise, Justin volunteered to drive the 4Runner the 170 miles to my office and we closed the deal up here, which saved me about 8 hours of time and several hundred dollars in one-way car rental expense, gas and cab fare from the DFW airport rental locations to the dealerhip (which I incurred with each of my 3 prior purchase of vehicles in the Dallas area). I have dealt with some great dealerships and salesmen in the past, but this was the best car buying experience I have ever had. I highly recommend Justin Elliot.

lrogers

19 de nov. de 2009

I can honestly say that this was the best car buying experience that I have ever had. When I put in for a price quote I had several calls that day from several different dealerships asking for my business. I chose to call Rob back because he had the most professional sounding message. Rob sounded like a person who was confident and could get me in the car that I wanted with no problem. When I first talked to Rob he made sure to ask specific questions about what I wanted and assured me that he would have Justin get back to me quickly. Justin stayed intouch with me through email and phone calls. He was very helpful and I was thankful that he was not extremely pushy. My absolute favorite part of the sale was the video that Justin made for me. It was above and beyond anything that I could have expected. I loved the extra personal touch of my name and the sold sign in the window. I've got to say besides the great price and the Toyota name that this is what kept me from going to other dealerships to shop for more prices. Once my husband and I came in to sign the final paperwork everyone we came in contact with was very nice, welcoming, and appreciative of our business. My husband and I will recommend your dealership to all of our friends and will be back to purchase future cars. Thank you for everything Justin and Rob. Thank you,Lisa Rogers214-629-6901