Critical-Thought-4All (Critical-Thought-4All)

11 de jul. de 2021

TOYOTA OF DOWNTOWN LA DOES IT RIGHT! After being expected to play silly, time-wasting, unethical games at several other dealerships, we returned to Toyota of Downtown. Talk about no-nonsense! Previously, we purchased from Carla; she was exceptional. This time, we were teamed with Esther, and she too proved to be an exceptional (friendly, knowledgeable, honest and ethical) salesperson -- which seems to be quite common at this location. Our hearts were set on a Honda, and though Honda's bait-n-switch routine lured us in to their dealership, we soon found ourselves calling Toyota of Downtown (as we sat in the Honda dealership office waiting for its disreputable dealer to "find" the car from the online ad we wanted to purchase -- turns out that car was sold "just minutes before" our arrival -- liars!) We hurried to Toyota; Esther had two selections awaiting us when we arrived; we were immediately impressed with both -- and in no time we were driving away in a glimmering new Corolla! We got a great deal on it, too! No lies! No Games! No time-wasting! No deception! You want to purchase a car without feeling you're being manipulated or cheated? Toyota of Downtown LA is the place to visit! Highly recommended! We're grateful for a wonderful deal and another overall enjoyable car buying experience from Toyota of Downtown LA!

Connor Wiles

20 de ene. de 2021

The most unprofessional experience I have had with a business and it's staff. I received very detailed and specific information regarding repair of a tire, and made arrangements to drop the car off. After they assessed the vehicle, they not only said they don't repair tires, but tried to sell me a new one. I requested they transfer the vehicle to a nearby dealership that would repair the tire, however service manager Jamie Lee continued to try and sell me a new tire instead. On repeat attempts to make contact with the service department I was placed on extended holds, sent to voicemail, as well as told I would be called back which never happened.

Johnny Williams

30 de nov. de 2020

I had my car serviced by the advisor Norma Lopez. She did a wonderful job with my car. She pointed out needed service that my car required to run smoothly. I am glad I got the service done. It was fast quick and efficient. It will help my car run smoother for longer. She is a blessing to the company and deserves a raise or promotion. She was able to breakdown what I needed. Help me in a timely and friendly fashion. Plus the prices are comparable to other dealerships but the service and friendliness of the staff brings me back here for all my service needs. If you need work done on your car I would highly recommend Norma Lope.

Bryan Jovel

8 de feb. de 2021

Usually it’s fast and simply I’m currently waiting here since 11:45 for an Oil Change. And it’s now 3 PM are you serious. I wonder what my wait is going to be if I don’t come with an appointment. *update* 3:30 my car is done but I’m being told that it’s another 30 mins just for my paperwork, if staffing is an issue there’s a lot of people it of work who would love a job right now I’m expecting my car to either fly or somehow have renewable energy since it’s taking so long

Daniel Gilbert

20 de sep. de 2020

Super Fast Service —- I Love This Place.....!