Richard R

24 de oct. de 2016

I recently had another great experience in working with Juan Zargoza. We have bought several cars from Juan and have also referred several friends who have also been very happy with him. He is always professional and does not pressure you into buying a vehicle. He makes sure you get what you want and gives you the best price around. I have purchased many vehicles over the last 20 years and since I met Juan, I only go to him when buying new Toyotas. Juan is a great guy and you will be happy to work with him on your next vehicle-Richard

Happycustomer2016toyota

24 de oct. de 2016

Toyota of Escondido is a great dealership. My fiance and I walked in there to look at a vehicle and was really amazed on there customer service. We had the opportunity to work with car salesman Juan Zaragoza he went above and beyond to help us choose with our needs the right vehicle for our growing family. We left with a 2016 camry and will be back for all our vehicles. Thank you again Toyota of Escondido and Mr. Juan Zaragoza for your excellent service. I highly recommend Toyota of Escondido!

Lerocugrone

17 de oct. de 2016

Dominick SantoroHas total disregard for the customersThey worked on air bag recallAnd now the bags will not workDid not tell us that the bags are disabledThey want 600.00 plus dollars to repairTheir mistake

THOMAS PENDLEY

11 de oct. de 2016

Went to dealership to buy newer Toyota Camry but was a little apprehensive. However, Juan Zaragoza greeted us immediately, was very friendly and helpful. No sales pressure. Car was as advertised. Very satisfied with Juan, pricing and Toyota of Escondido.

ed

10 de oct. de 2016

Couldn't be happier in every respect. Second purchase from this Dealer and offer the highest recommendation. Thomas Parr is an outstanding rep and felt very comfortable with Him.

LoveMyCity

7 de oct. de 2016

I keep coming back to this place strictly because I get the best customer service in this industry. I never have to worry about the quality of results, timing or outrages fees. Everybody in service department is great. One man stands out with his superb approach to every detail. That is Ray Clearwater. You can always rely on his timely response and follow up. Someone who owns Toyota should use this location.

NanaJeanie56

3 de oct. de 2016

My husband and I just purchased our 2016 Toyota Corolla on October 1st. I was so pleased with the friendly and courteous staff. The entire process was quick and very easy. I would like to thank Alex G. and Vincente Mendoza for their great salesmanship. Both were so friendly and helpful, they made the stress of buying our new car painless. If you plan on purchasing a vehicle, these two gentlemen are the ones to see. I would also like to mention Patty Dean in finance, she was very pleasant and had our paperwork done in a timely matter and had us on the road in no time. Just an all around great experience. I highly recommend Toyota of Escondido.

theater mom

27 de sep. de 2016

From the time I made my appt to when I picked up my car, everyone I dealt with was very courteous and helpful. Part of my service call was because of some maintenance I didn't do and I was not made to feel foolish or blamed. They took care of the problem and explained everything thoroughly.

Randy7429

26 de sep. de 2016

Suzy Kemmsies is the best from Internet sales dept.She made me feel comfortable the whole process of my buying experience and not feel a bit of a pressure at all the entire time dealing with her!!!..Look or ask for her the next time you looking for a new Toyota vehicle,she will takecare of you !!!!...

Virginia Sandoval

19 de sep. de 2016

Called in this morning regarding my express 5 plan as one of my tires was damaged as I was driving to work. Girl that answered was a bit rude and not helpful, thankfully she gave my number to someone who was able to help me better understand the plan(Express 5). Once I arrived to the dealership the employee that wrote up my vehicle was also very vague and could not answer my questions, I then called in a few hours later because I never received a call regarding the status of the claim that had to be opened. During the write up he spoke down to me as if I did not understand, I've worked for the service department for a different dealership previously trust me I understand. His attitude was unwelcome and unappreciated.

CASSIE GLASGOW

19 de sep. de 2016

We just bought a truck from Robert and Carlos. It was a great experience. We never felt pressured. Loved Patti in finance. Over all just an easy transaction and they were willing to find us the best financing and the exact truck we wanted. We will go back to Toyota Escondido! Thank you guys!

Batman4ever

13 de sep. de 2016

Stopped in on a busy Friday, greeted by helpful positive employees. They went out of their way to work me and get me out of there to pick up my son. Garth is the best!

Dishonest

10 de sep. de 2016

Very friendly and make all kinds of promises that are NOT true when you are about to buy, but do NOT stand by their word once you actually pay them. Once you are off the lot they are unavailable, put you through long waits, are unhelpful, not interested in making things right. They seem to enjoy huddling and talking, returning saying the person that can make that decision is not available. When you call later they tell you to talk to customer service, who then does not respond. WORST experience ever. I was told that my car was certified pre owned, but it was NOT.

TheMachine

9 de sep. de 2016

Everybody at Toyota of Escondido was very friendly and helpful. Perrin Um the sales associate was very knowledgable and polite. He made the purchasing experience really comfortable and stress free. If you are looking for a Toyota and someone who will help you through out the process ask for Perrin Um!

Zamdawg

9 de sep. de 2016

I had the pleasure of getting my car serviced Wednesday morning at Toyota Escondido and the employees at the service department made my visit friendly, quick and efficient. Bernardo went above and beyond to make sure my car was taken care of and even offered a curtosy car wash after the service! I am a young adult so getting the respect that maybe an older customer would really made me feel like my business was appreciated. Outstanding customer service and great staff all around!

aalfaro

1 de sep. de 2016

This Toyota location is the best in San Diego. My niece and I had the most pleasant experience. The customer service is excellent!. HIghly recommended! Thanks to Suzy, Lexi, Lizzy, Richard and the wonderful girl who showed us the controls and panels on our new Toyota LE plus.

Scaldwell21

31 de ago. de 2016

They were friendly and easy way to find what I was looking for . Very helpful was will to set and talk just so I would understand before I bought

sharon maxwell

24 de ago. de 2016

When I got new tires the other day, they said that my front struts were leaking fluid. I made an appt. at Toyota as I only have 29,000 miles on the vehicle. Mr. Sinclair was my rep and agreed to check everything for me. He quoted me 2 hrs. wait time but it was only 1 hr. 10. He was able to assure me that my struts were fine and showed me that they had done a complete inspection of my car. This guy was very professional and pleasant. What a relief! I will gladly return to this establishment with my Camry for all future issues!

Tom G.

23 de ago. de 2016

I would highly recommend Toyota of Escondido. I highly recommend Javier when looking for a salesman & if you get to Financing Jose is your best bet. Thank you Toyota of Escondido.

Larryd

16 de ago. de 2016

I dropped my 2015 Corolla off for the 20K mile service and asked if they could inspect a rattle coming from the dash. The Service writer told me it would be $120 for the technician to diagnose it. I asked why should I have to pay for it when the car us still under warranty? I told her that I would take it back to the dealer that I purchased it from and she said okay. During my last visit they also inspected a rattle coming from the head liner and also dust inside the fuel filler neck only to be told that they couldn't find anything wrong with either. So here I am with more rattles and dirt in the fuel neck. What good is Toyota's warranty if they aren't willing to fix anything wrong with their cars?

Isaias Vicens

14 de ago. de 2016

Initial check in was efficient with minimum wait period. My service coordinator, Ray, was courteous and I felt that he gave me his full attention when we were discussing my car's needs. Ray also has a personality that reflects that he enjoys his work, and his friendly attitude made me feel comfortable with leaving my car in your hands. Thanks for the great service.

Jen

7 de ago. de 2016

Our overall experience was phenomenal. We felt unpressured throughout the process. Mr. Paul and the rest of the staff were very professional. Thank you Toyota!

Bettyy_8a

20 de jul. de 2016

I'm in LOVE with my car... I was tired of my old car and came to see what I could find! Left the dealership more than satisfied! All the staff I came in contact with were very friendly and attentive! Definitely recommend Juan for used car sales! Process was fast and painless!

Toyota454

20 de jul. de 2016

Juan Zaragoza made my experience - perfect. No pressure, he listened to my needs, what I had to work with, on replacing my 5 week old car that had been totaled. Love my new car even better......Phyllis Celmer

CReeves

20 de jul. de 2016

We came in to get our car worked on, and after looking around, we decided to check out the Camry's. Juan Zaragoza showed us a few cars, and answered every question we had, and then some. I highly recommend Juan, as he knows his vehicles, and is patient & extremely helpful, going out of his way to get you the best deal. We walked out of there with our Camry, which is fully loaded, and has been incredible to drive on our many trips to Laughlin, and other places. Stop in and see Juan if you want someone that truly cares for you. He has sold cars to a few of our family members!

HARMAS

20 de jul. de 2016

-REALLY PROFESSIONAL, NOT WAITING FOR EVER TO GET RESULTS OR ANSWERS FROM THE BANKS. -FRIENDLY AND HONEST PEOPLE.-GOOD QUALITY AND RELIABLE SERVICE.-I WAS IMPRESS WITH THE RESPECT I WAS GETTING FROM JUAN ZARAGOZA.

doc roo88

20 de jul. de 2016

Through COSTCO program.this car purchase process was so simple and easy. Especially dealer.Mr.Deshazo was very pleasant and professional, so he made things easy and smooth.I would recommend " Toyota of Escondido" to any body who wants to buy a car.

Bel05021

19 de jul. de 2016

I drove from San Diego to get a new car and it was the best decision that I ever made. Great costume service from everyone.First time buying a car and had the best experience from the moment I arrived until I left. Everyone knew what they where doing... Best experience ever love you guys

mcgallop10

16 de jul. de 2016

Easiest/quickest car buying experience I've ever had. Chris Marino was knowledgable and friendly. They even had Bon Jovi playing when we showed up

KTJPEREZ

14 de jul. de 2016

The experience that I had with the online group was excellent everyone was so nice and made sure that everything went smoothly. I love working with Ryan T. He was a very knowledgeable person who answer what I wanted to know. I also have to give Ouinten M. For all she did taking time to go over everything with me. She was so patient and nice. Those two people are what you call top of line in the auto business. Thank you Toyota of Escondido for making my visit a pleasure to come there.

Pepito

14 de jul. de 2016

Let me start by saying I purchase to cars here at the Toyota of Escondido already, and both times have been excellent service. Will like to thank Santiago Garcia and James peters since both of them have made possible for me both times. Keep up the good work.

nicholasl951

7 de jul. de 2016

Purchased my 2016 tacoma quicksand 4x4 from Steve Mead. He understood I had been looking for this specific color. I felt very reassured and that I was given top notch service. Thank you Steve and Perrin.

Andie

4 de jul. de 2016

An appointment that normally takes up to 4 hours ended up being only an hour and a half. Bringing my car back Wednesday to get an inside door handle replaced. Give them a try.

Steven

1 de jul. de 2016

Hi my name is Julie Perez, everytime I visit at d maintenance dept they always worked my van. All d employees thr was nice n courteous. Even at d office to cashier. If they said 2 hrs it's done before 2 hrs. I really appreciate what u gys are doing to my van. In fact I went on my vacation to d Philipines. I brought my van today n Megan helped me a lot. I asked a lot of questions n she answered me in d right manners. I really appreciate all d employees of Toyota of Escondido.

Micah

29 de jun. de 2016

This was by far the best car purchase of my life. Chris Bunn provided drama free information on all vehicles we were interested in and helped us track down the vehicle of our choice in two days! The financing folks were flawless and the paperless contract signing process was awesome. After the purchase, Chris showed us all departments of Toyota, walked us through the service department and that process, and the support continues to flow days later. We were not rushed at all and we weren't forced into anything. Toyota of Escondido just earned my business for life.

David Herrera

28 de jun. de 2016

I'm so happy with my new 2016 Tacoma.. They really work with you and do their best to get you at a great deal.. they are more the fair to get your at comfort zone payments

BrawnC

26 de jun. de 2016

Jun and Isaac were great! I shopped several dealerships and chose Toyota Escondido for their accommodating customer service. Felipe also helped me when I came back with the due bill for my vehicle and everything was installed properly.

SJanecek

18 de jun. de 2016

My first time visiting this dealership and the experience was so much better than I ever expected. Juan Zaragoza was so helpful and made me feel at ease. The entire car buying process was made simple, expedient, and with no stress or pressure. This is my second Camry and I am totally happy with my purchase and will recommend this dealership every chance I get. Thanks Juan Zaragoza!!

Roseklein

17 de jun. de 2016

First time to Toyota of Escondido. Let me star by saying that I was greeted with excellent service by Santiago Garcia, great specialist and sales consultant. He was very helpful and patient, showed me all the difference between the models of vehicle that I was interest, from the bottom to the highest. Keep up the good work, will recommend this dealership and Santiago to all my friends and relatives. Keep up the good work.

Bill

16 de jun. de 2016

Replacement of a windshield part that needed replacing that was done extremely quick. Everyone was warm and friendly from the moment you arrive at the check in point, Service Manager, to his staff, and the lady where you pay your bill. I had one other problem that I asked to be checked and they found the problem and I made another appointment since it is a major replacement to replace the water pump (est. to take 6 hours) so I made another appointment in a few days. I drive here from Newport Beach since the other local Toyota Service Dealership can not touch a candle to Toyota of Escondido.

Consuelo120

15 de jun. de 2016

I went in to purchase a car and the process was made so much easier with Juan Zaragoza's help. He's affable, reliable and super helpful! Second time shopping with him!

RAV4 lover

13 de jun. de 2016

My passenger front window was burglarized & when I called Megan got not only a quote but scheduled an appointment early the next day. I will continue to bring my Rav 4 limited to Toyoto if Escondido

Dick

10 de jun. de 2016

We just purchased our fourth Toyota from Toyota of Escondido. We bought the RAV4 hybrid limited. It's a fantastic vehicle. We always deal with Juan Zaragoza. He is very knowledgable and goes the extra mile to make sure all our needs are met.

Thalia1011329

10 de jun. de 2016

We have purchased many vehicles from Toyota of Escondido and would never go with another dealership. We are Toyota family! my experience here has always been excellent I refer everyone to Toyota our sales person has always been Juan Zaragoza and I refer all of my friends and family with him. He is very helpful and always very friendly he is always there to help. He makes you feel right at home and is never pushy, he's there to help you get your perfect car.

caty0822

10 de jun. de 2016

My experience at Toyota of Escondido was anything short of fantastic! Everything was straight to the point and so informative! Juan Zaragoza was an amazing sales man that helped me with everything when it came to my purchase. He was very informative and very friendly! I felt right at home with his help! my overall experience with the entire team was great as well.

Frank F

9 de jun. de 2016

If I could give Toyota of Escondido a MINUS 5 stars I would. My wife and I purchased a 2016 4Runner from them. The 4Runner is awesome, but the sales staff and finance department are dishonest and untrustworthy (or one might say liars and crooks). The sales man and the assistant sales manager sold us down the river with our trade (the lies started here with the trade), and the finance department packed our contract with additional items that we were led to believe were mandatory (unlawful in California). We wanted GAP insurance from another source, but the finance troll told us we had to have it in "their" contract. They have a new system where you sit 4 feet away from a computer screen and are expected to read the contract, then sign off on an etch a sketch pad. He refused to print out the contact so we could read it first. Next the salesman was a real actor! He decorated his office with religious artifacts and testimonial notes to make it look as if we were dealing with an honest family man. Nonsense...he never fully disclosed the "deal" details after we put our cash downpayment down. Everything was hidden, no transparency at this place. So they packed our contract by an additional $2,600 in items that were not necessary at all. The sad reality is that this was our 3rd purchase from this dealership! You think they would treat loyal customers with honesty and respect. They must be under new management since we never were treated with respect or honesty. They have lost us as customers, and we will not service our vehicles there either. Buyer beware...at Toyota of Escondido. We've also explained most of this on the Toyota survey so I hope TMS gets after them to clean up their act. Toyota makes great cars and trucks, but this dealer does not deserve to sell the brand, because they do so under a cloud of dishonestly and high pressure sales tactics.

Truecarguy

5 de jun. de 2016

What a great car buying experience....Perrin Um is the best......no song and dance,just helpful and straight to point. He knows that customers would rather not spend half a day to get a good deal there!Does his best to give a great deal and gets you going in no time. Very personable and friendly and you can tell he works hard!!! Thanks Perrin....rock on!

gema1020

4 de jun. de 2016

We purchased our Toyota Prius 2016 at Toyota Escondido last month and we had a good experience with the help of our sales representative Andy Trujillo. He is so professional and direct to the point when it comes to customers concern. Thank you Andy, we enjoying our vehicle everyday. You are the best.

KOTHRADEK

3 de jun. de 2016

Brought my 2016 tacoma in for a nail in the tire . I got a nail in the side wall and i purchased the extended wheel package when i bought the truck . I dropped off truck at 12 noon , they called me at 5 pm to let me know my truck is to new so they can't fix it . ?????? that makes sense ! poor communication between service and finance .... would send any of my friends our family here again !!!!!!!!!!!!!!

billeastman

3 de jun. de 2016

Brought my 2006 Solara in for service. They were quick and offered me discounts on the numerous items that required service. They diagnosed the problem, fixed it in a timely manner. The assistant service manager Ray Clearwater was the best customer relations I've experienced in a long time. They picked me up from home, which was no task in Valley Center, washed the car. Excellent job Toyota of Escondido. I'm coming back. The service and quality excellent.

Sonia G

1 de jun. de 2016

I had a amazing experience buying a car I would recommending to go with Victor Santiago. He was really help with buying a car. Overall good purchase here.

Cruz0

1 de jun. de 2016

Muy contento con mi nueva troca. Es mi segunda compra a qui. Santiago Garcia buen vendedor. Vallan y pregunten por el. Buena persona con trabajar

Toyatasportguy

31 de may. de 2016

It was a very pleasurable experience working with Chris Marino selecting the options that I wanted for ordering the Tacoma of my dreams. He was extremely helpful throughout the selection process. He was quite knowledgeable and explained everything to me in detail. He answered all my questions, told me what the options were so there would be no surprises. He kept me up to date during the order waiting process. I highly recommend that if you are wanting to buy a Tacoma truck that you ask for this guy, Chris Marino, at Escondido Toyota! You can't go wrong!

Barry CarlsbadCA

31 de may. de 2016

I purchased a Tundra here and just had my wife's RAV4 serviced here. Excellent job with the service. For over 10 years I have had my Toyotas serviced at Toyota of Carlsbad, but felt their attention to detail lately left a lot to be desired. I purchased my Tundra from Jesse Chavez and have had my wife's RAV4 serviced with Ray Clearwater. Both were very professional and I would recommend Toyota of Escondido to anyone.

jhunanne311

31 de may. de 2016

Alex Badillo came to our rescue. I mean, he showed us what would be a great vehicle for my family.We got in to our 2016 Toyota Rav 4. I would recommend Toyota of Escondido to a family or friends.Just because of the good help and friendly people.

vnclock90

28 de may. de 2016

I do not recommend coming to this dealership. Do a deep search before buying at Toyota of Escondido. They hide information when purchasing a new vehicle. It is a win win situation for them. Once you purchase a vehicle you can return it back even though it is a defective car. They let you go on your own without other options. Poor terms. Read all the terms carefully before signing all documents.

Cam1976

25 de may. de 2016

Ricky came to our help immediately when we were browsing for a toyota truck. I would recommendanyone want to buy a car or truck to go there.

20pearls75

21 de may. de 2016

Service personnel are immediately responsive, polite, friendly, professional and very helpful. I am so happy that they are customer and consumer friendly. Garth was my service representative and I am pleased with how he took care of me. I also had the same experience with them three months ago!

jsmsr

19 de may. de 2016

Has an appointment for a test drive for the RAV4 Hybrid. The salesperson I was to meet with was not available but Ryan who rook me on the test drive was very knowledgeable and well versed. I definitely will consider purchasing the vehicle from Toyota of Escondido

Jet

19 de may. de 2016

I just bought 2016 prius through Costco membership and I must tell you that I had much lower price than any other dealers. Both Alex Rangel on sales and Jose, finance were great. I felt no pressure at all compare to my former buying experience. I definitely recommend this dealership for buying cars.

Dirt bike maniac

13 de may. de 2016

Damian is a complete piece of xxxx. Awful to work with and terrible representitive of this company. I definitely will never purchase a vehicle if that coward has anything to do with the sale. Two cars for my sons could have been purchased here but not now. Good luck with that type of management. I will be purchasing elsewhere.

Bmet1985

12 de may. de 2016

I had a great experience with Toyota Escondido. I am a first time buyer and after going through 3 dealerships, this one was the best. I didn't feel pressured into duying. The other dealers I talked to seemed sketchy and made me think I can't get a better deal elsewhere. During my visit to Toyota Escondido I felt comfortable and was presented plenty of options. I will be definitley referring people here and probably going to back to buy my second car here in the future. Thank you Chris and your team for the great car buying experience.

Sandiego2

11 de may. de 2016

Good price and customer service at Toyota Escondido. We went to some different toyota dealers in San Diego and we found Escondido was the best.

Sinful619

11 de may. de 2016

Best price and customer service at Toyota Escondido. Went to 3 different toyota dealers in San Diego and Escondido was by far the best in all.

what a jerk

11 de may. de 2016

this guy Mozie really stepped up to the plate with his service and then some!!!!!he himself in HIS OWN CAR !!!!, gave me a ride home .WHO DOES THAT !!!??

service

3 de may. de 2016

Very thorough and courteous service - Provided my vehicle with multipoint inspection (though extra time was taken) and recommended repairs and replacements of vehicle parts. in details.

Eddie88

24 de abr. de 2016

Could'nt be more thankful for buying my 2016 Tacoma at Toyota of Escondido. I am beyond happy with my purchase, never was i pressured into buying anything i didn't want. Sales rep Cristian Campa is friendly and outgoing, as well as the rest of the staff. I definitely recommend anyone to check out this dealership. Make sure to ask for Cristian Campa!

Coopi123

23 de abr. de 2016

no estoy contents porque pedi que me lava ran mi CArro y no me lo lavaron y me dijeron que si perp no lo hozieron

Mark Soriano

23 de abr. de 2016

It was a good experience to be served by Toyota of Escondido .mr Alex Gastelum was taking care of me and he make sure that is everything is find.But I don't know who's fault for not being noticed of the bad batteries of the car that they sold with me.but overall experience is great.Thumbs up mr Alex Gastelum and Rigoberto Rojas . Thank you for helping me to get into my vehicle

edge

21 de abr. de 2016

the salesperson (Rosendo Perez) were so friendly! there were some minor issues regarding my new purchase car, and they were able to fix it! thank you!

Npc_lisa

18 de abr. de 2016

Great professional customer service! They made the process very comfortable with no stress. No pressure the customer comes first then the sale. Leo Ruiz and James are super awesome! Thank you for all your help. I love my new Toyota Camry!

jroge737

16 de abr. de 2016

Been taking our 2010 Tundra to Toyota of Escondido since we purchased it new. Always recieved great high quality service every time. They were very helpful recently when outr truck needed new brakes. The Service Department was able to accomodate our schedule so we could have the truck back the same day early in the afternoon. Again another memorable experience. THANKS

salazarmartin6

15 de abr. de 2016

From the time we started looking at vehicles at Toyota of Escondido. Everyone from the sales guy to the finance person made us feel comfortable and at home. I have never had a better experience in buying a new car. I would definitely recommend this dealership to all my friends and family.

Deb59

7 de abr. de 2016

My dashboard lite up like a Christmas tree, so took it in to Toyota of Escondido, Lauren assisted me first getting paperwork lined up explained to cost for the diagnosis and then David assisted in lining up the courtesy shuttle. After they found out what the issue was, battery needed replaced, David called me and let me know that it was still under warranty. I then asked about a loaner vehicle as they would be keeping mine over night. David assisted me with that, sent me to the rental area. Very helpful gentleman helped me there as well(unfortunately I don't recall his name)Came back the next day got my car and it was Clean! And the best part no cost!!

Sam458

6 de abr. de 2016

I went in without an appointment. A service advisor named Jose Reyes helped me through the whole process. I would recommend to everyone, he made my experience easy and enjoyable. Thank you

Alextrd1

31 de mar. de 2016

Exelent service berry good people end nice wais is the best and Martin Angeles Toyota Escondido exelent David Hernandez good for financial Mach more then eny Toyota around in san diego

Toyota fan

30 de mar. de 2016

The service at Toyota of Escondido is fantastic! Great personnel, done right the first time, fair pricing and quick turnaround. These folks are efficient and good!

Chick

30 de mar. de 2016

When I called to make an appointment, I was greeted by a friendly voice. The service was performed promptly and effiently as I waited in a nice lounge.

sshamlou

23 de mar. de 2016

Chris Bunn was amazing, straightforward, worked hard to find a Tacoma for me. Very satisfied. Easy to work with no curve balls, a real pro. Not your usual car salesman type! Thanks, Chris!

Daniel Q 803

22 de mar. de 2016

THanK You Javier Rivera for helping us on getting our New 2016 toyota corolla.Thank You for keeping it profesional.You Showed that You really cared on us getting the car we wanted...Would Recommend this Toyota Dealer to anybody buying a New Car.

Caley

22 de mar. de 2016

I would recommend Toyota of Escondido to anyone looking for a new car. From start to finish an excellent experience. Thank you to Barry Murray, Christy Ray, and the rest of the team for making this an amazing car buying experience!!!!!

cgwwoman

21 de mar. de 2016

Everyone was helpful. We even got lunch. I was hungry and we still had a while to go. Michelle was very nice and was a lot of help in showing us how to work things.

RCAV8T0R

21 de mar. de 2016

Worked with TrueCar.com to get multiple offers using fixed fleet unit pricing from Toy dealers over the web. Reminded me of the "old days" of the Fleet/Internet buying program when it first started back in the mid-90's. Price is based on a predetermined amount (markup) over dealer invoice. Worked out very well (for me) since there isn't much negotiating on the price of a new and highly sought-after 2016 Toyota 4Runner SR5 Premium. Toyota of Escondido turned out to be a very busy place for a Saturday morning, meaning we had to wait for over 45 minutes to be helped so we almost left the place. First sales associate tried to be patient with my wife and me but ended up getting a bit confrontational when the financing portion got a bit complicated. Luckily, my original sales consultant I spoke with earlier stepped in and salvaged the deal for us. It was a pleasure working Chris Marino, Rich Bertuglia and Jose in Finance. Thanks for making the purchase a worthwhile experience.

UnKmom

21 de mar. de 2016

Awesome thank you! Quick and painless was in and out. Keep up the great work, Kristina was my service advisor and answered all my questions!

cris_gln

17 de mar. de 2016

I'm not the type of person that writes reviews and I try to be very comprehensive and positive at all times but my experience at this place so far has been a headache. So much to say about this dealership, first off my salesperson was great I think the employees that work here are great but the management and whoever runs this place do a horrible job. The quality of the used cars they sale here is horrible and the cars are overpriced and could easily be compare to many dealerships around North County. I recently bought a used corolla, since I am first time buyer I wanted to start off with something not to expensive. They sold it to me 1,000 dollars more than what is worth. 3 days later some paint started falling out and I noticed that it had dings all over the vehicle. I noticed that other dealerships had the same car and about the same miles for a much reasonable price, There service center is horrible they take an eternity to get things done, for a simple change of battery it took them 3 hours! The service center representatives said it would only take an hour, before that I went to get my headlights polish and it took them 5 hours! They desperately need someone to manage that place better.I'm just trying to say is that try as many dealerships as you can around the area before making a decision. There are plenty of vehicles out there, Toyota of Escondido aren't the only ones that sale cars. I made a mistake from buying a car here but I learned my lesson.

maxhd

17 de mar. de 2016

I recently purchased a new Toyota at this dealer. The salesman who helped me was Jun Iwasaki, and one of the most excellent salesman I have met. He didn't push me to buy a car, he gave me all the information I needed on all the cars, and did not lie and was very upfront. He was very positive and happy even if we decided not to buy a car on the first day we went. After we went home the first day, we realized that we wanted to come back to buy a car here.

ChicagoDonna

14 de mar. de 2016

I called on Friday, March 11, 2016 to see if I could bring my Toyota Camry in for routine maintenance and was able to get a 1:00 appointment, which was perfect. They took my car promptly at 1:00 and everyone that helped was pleasant, smiling, courteous and quick and offered a complimentary car wash. The waiting area is comfortable and spacious; check out was quick and efficient.

siennafan

14 de mar. de 2016

Ryan found me a 2015 Sienna when others couldn't/didn't try, even though I was specific. Listened to what I wanted, worked with me, straightforward and candid, delivered as promised from what was available. Kept the communication flowing, letting me know daily how the search was going, returned my calls promptly. Overall, very satisfied!

Zach

11 de mar. de 2016

Toyota of Eacondido provided me with excellent service while going through the purchase process. Communication was great between the salesman and I. Everyone I worked with was extremely helpful! Great customer service.

Sid C.

9 de mar. de 2016

My last visit to the service dept involved some confusion on my part as to what really need to be done at the time. David Alvarez, xxx't Service Manager, patiently walked me through it and I have the highest regard for him; very courteous and thoughtful. I have never been treated so well and would easily recommend y our service dept .

Coastline

7 de mar. de 2016

I needed to take our van in for a check engine light and was on a serious time crunch and sick at the same time. My service advisors assistant Andrew was genuinely nice and caring and didn't come across as just business courteous but helped me with my dying phone, getting all of my work out of the vehicle before they took it and quickly helped me get a shuttle to work. Thank you Andrew and Toyota!!Devin

Jocelyn10

4 de mar. de 2016

Great customer service and friendly. I was in and out in no time , explained in detailed what was wrong with my car . Thank you & I will be returning soon.

1elgordo

27 de feb. de 2016

Got me in the car that I wanted the terms that I was looking for. I would definitely recommend this place hundred percent. Alex from Internet sales is an awesome sales man. Keep up the great work!

minnie1926

26 de feb. de 2016

My first time at Toyota Escondido and not say enough how wonderful every one that I came in contactwere. Could not ask for better.

kcsm1

24 de feb. de 2016

A few months back I had the pleasure of working with Chris Marino who helped me find a new care that was perfect for me.I was extremely impressed by his professionalism and knowledge of all the features on every model. When I was ready to purchase the vehicle, Chris was very easy to work with and we came up with a price that was very fair. Chris is definitely not your typical pushy salesman, rater he seem like someone I'd like to have a beer with! If you are looking to buy a car don't talk to anyone but Chris!!

Michael321

23 de feb. de 2016

I've had my 2015 Tacoma in for scheduled maintenance five times now. I bought the package that covers all maintenance through 75,000 miles. I love the truck and there have been no issues at all. The service department employees are always very courteous at Toyota of Escondido.

designerwithin

16 de feb. de 2016

Went in here with my Dad to have his "check engine" light checked. Was told that it was $120 but if he does the work they wouldn't charge that. Went back in to get something out of the car and was told that they were trying to get a hold of us and that it was a battery (it's a Prius) and that the price would be $139 out the door. Today my Father went in and picked up his car, they only replaced the battery, the charge was $326.91!!! What happened to $139 out the door including labor??? My Dad was halfway home and the "check engine" light came on again.

Prius.Beetle.Rav.73Mustang

3 de feb. de 2016

The service writer Garth is so nice, its almost worthwhile. Their lounge is nice and good coffee. But the rude cashier, and the failure to provide any explanation of the documents, the ;process or what they did and found makes the entire experience unpleasant.

steverexfg

28 de ene. de 2016

Consistently the worst customer service of any dealership I have ever encountered. The only reason I go back, is because I have a maintenance contract with them, but I am questioning if it is worth it to continue with that. Always rude, always righteous, no listening skills....Truck never is fixed well...and I bought it brand new from them (platinum tundra 2012)...I will probably never purchase another toyota because this consistently bad service...

Irish02

20 de ene. de 2016

Service was good!! My car got a recall and they fixed it..nothing bad to say..the service guy was nice ..all in all the service is great

d110c

2 de ene. de 2016

Service is good and they seem to know what they are doing, but the service costs are astronomical. Additionally, Toyota Escondido has never failed to come up with additional items they recommend needing replacement when I bring my Toyota's in during standard mileage maintenance. What is really amazing is these additional items they ""note as needing to be taken care of'"" are usually in the thousands above the normal service costs. It's pretty obvious that this dealership's money maker is service and these recommended items. Take your Toyota to a mechanic that specializes in Toyota's and you'll get the same parts, same service, but 40% less markup.

Hazel

2 de ene. de 2016

The Service Team at Toyota Escondido were amazing and awesome. Especially David Alvarado's Service team with his caring mechanics. They really cared for me and my family's needs. They fixed my Sienna's problem quickly and efficiently especially during the stressful Holidays when my husband was gone out of town and I really felt alone in dealing with my situation. I am truly grateful to know that I can trust and rely on this service team. I look forward to coming back in the future for any and all my service needs! I just want to say again Thank You! Thank You! Thank you!

eac4444

2 de ene. de 2016

Let me start off by saying that my appointment was lost and I had to spend more time at the dealer waiting for them to figure out what was going on. Next my Van was delivered to the Service department on a AAA tow truck. I was told the tow truck could not drive in and that it had to go back into traffic, go around the block and bring the car in from some back street. To the left of the service department they added grass instead of letting the tow truck turn left and go to the back from the front of the service department. Poor design! The tow truck took 20 or so minutes going back into traffic, going to all the stop light and finally finding the back of the service department building. They charged me $240 dollars for 2 hours of labor. I'm sure they rounded up. they charged me $131 dollars for a (part #15767-31020) pipe that was about a foot long. And last they charged 10 more dollars for two gaskets. This is all my error for going to the dealer. I just made them think it is ok to over charge the public. As far as the work completed. They took 9 hours to complete the 2 hr job. The biggest problem I had was the cost.

Phil from Esco

27 de dic. de 2015

Their "specials" are a scam. We were just in for an ad priced car. Jose, their sales manager, tried to absolutely rip us off. The price of the car was 23,204. He wanted 7000 down, cash and trade, leaving 60 payments of 549. He said that was 5.9 percent Toyota financing. That amounts to a total of 40000. To make it worse, we waited over an hour for Jose to bother to give us these numbers.Obviously, the dealer did not want to sell us this car. Either that or he had a friend he wanted to get the deal.

davidnavarro123

29 de sep. de 2015

We were looking for a realiable and gas saver car and Ricardo Calderon sold us the car my family wanted couldn't be more satisfied grate sales man in cars and he will be recommened to many people from me cause me and my family were extremely satisified with the sale of car he sold us thank you Ricardo Calderon great job and keep up the good work

tdogg

13 de sep. de 2015

Jason Hamlin went above and beyond what i would consider a salesman could provide to get me the car of my dreams. He is a great guy and a terrific salesman, I would just like to show my appreciation for Toyota of Escondido having this guy on their team! He worked way past regular business hours to help put a deal together for me and did a great job!!!!

Dlopez12

23 de ago. de 2015

Ricardo provided exceptional service to my family and I when we went in to Toyota of Escondido. He ensured we understood all the options that we had and he ensured that we left beyond happy with our selection! He made us feel very comfortable and we didn't feel pressured at all. He spoke to us like a friends, which made for an even better experience! I am very thankful Ricardo helped us select the perfect car which fit our budget! I highly recommend him to other people looking to purchase their first car, he will provide exceptional service.

omar

23 de ago. de 2015

I got my first scion from toyota of escondido,thanks to Ricardo Calderon for he's terrific job!!! Tanks Rick now I be riding my Xb trough my senior year EH 2015

Cristhian

8 de jul. de 2015

Came in with a longboard left with a new 2015 Toyota Corolla. Harley took the time to answer all my questions and made the process easy for me. As a new buyer with no prior knowledge of the car buying experience this was great. Great customer service, they really want you to be happy with your purchase.

Dr Charles Joseph IV

4 de jul. de 2015

My wife and I were buying a 1st vechicle for our 20 year old college junior. He had very specific desires for a very basic Tacoma but hardly any around. Nothing at home in UT. Spent 5 hours on the phone with several dealers in NV, only to have 2 trucks sold out from under us. Everyone said, "avoid buying in CA". Yes, CA sales tax is 1% higher than UT, but DOC fees are capped at $80 by CA State law. vs $300ish in UT and $495 for NV dealers. For that price purchase, about 23 k MSRP, it was a wash for us. I sent Don Abadie, Fleet & Internet Sales Manager of Toyota of Escondido, an email, and he responded immediately with a request to talk. Five minute conversation, and it was done! The car; the deal; the out-the-door price. No deposit demanded - just like doing business the old way.My wife and son flew down, and I worried they would be taken advantage of, having flown in and rental car, etc., and deal would change. But, no; just as discussed-no dealer add-ons discovered, etc. Don is honest, and his word is good. Dealer stood by his commitment.

mstreed

15 de jun. de 2015

I have had two cars serviced there in the last few weeks. Service is excellent...KUDOS to Garth and Patrick for making sure my vehicles stay in excellent condition.

GGzalez

31 de may. de 2015

This was my first car purchase, I was bit nervous. Ricardo took excellent care of me, he guided me in the right direction. Definitely recommend him for new buyers.

Jen09

24 de may. de 2015

Roberto Cotto is amazing! He helped me find the car I was looking for. Great experience: salesmen are helpful, patient, and very knowledgeable about vehicles.

Pedroflores

6 de may. de 2015

Extremely happy with the service of Toyota of Escondido, the customer service was amazing, Ricardo went above and beyond.recommend Ricardo and james curtis, strong work ethic. I will always will buy my cars here from now on. Love my 2015 corolla

Francisco

17 de abr. de 2015

Our visit to Toyota was amazing. As we walked in we had a friendly welcoming and positive vibe. Ricardo Calderon was our ales person, a very knowledgeable person and driven with a passion about what he does. He made our visit feel like we had done it before. He took his time to get know us and found the right vehicle for us. He made sure we had the best bang for our buck and we are happy with our purchase. I highly recommend him and Toyota of escondido. They have a great selection of cars a friendly and helpful staff. Thank you Ricardo for your help and keep up the good work!!

Bpalmatier22

16 de abr. de 2015

I took my Prius C in recently for a service/oil change. I was told part of the service was the air filters would be replaced. I agreed to the service but later was told the extra $70 on top of the oil change was merely to inspect the air filters. When I explained that I was told by another employee the filters were replaced, the service rep basically called me a liar and told me what her fellow rep said "verbatim", even though she was not there at the time of drop off. I also paid $25 for a tire repair. They inspected and called to tell me the tire had several nails in it. I told them to please repair and I would gladly pay the $25. The next week I brought the same car back for a service recall and was told the same tire had a leak because of a nail. I informed the rep that they should repair for free as I already paid for it to be repaired the week before. He said he would have a tech look at it and get back to me right away. After waiting 2 hours and without looking at the tire, he told me according to the service record I had declined the tire repair. These are my only experiences with the service department. I can't speak to the quality of the technicians there, but because of the customer service (or lack thereof) I will not be going back to this dealership for anything including purchase.

EnjoylifeTLB

16 de abr. de 2015

Quote: "Most people have never learned that one of the main aims in life is to enjoy it." Samuel ButlerToyota Escondido is the nicest car facility and dealership I have experienced. My last car was a Cadillac SRX and I enjoyed that car completely. Today, I learned that there is life after owning a Cadillac. Check out TOYOTA ESCONDIDO - I bought a car today at Toyota Escondido because these guys cared enough to take the time to help me find something I would enjoy. Everybody was exceptionally kind and professional and I am very pleased with the financing aspect of the deal. I will refer many people to this dealership and would like to especially thank: LEE OLAGUE, LUIS, James in finance and the famous Guru of Fiance " Sterling". Guys, thank you for all your help.

Monteps

14 de abr. de 2015

This was my second time working with Ricardo but my third with Toyota of Esco . Ricardo and his team were beyond exceptional and helping me get into my new Corolla. Ricardo is truly attentive and responsible and caring for his customers ! I really appreciate him and the Toyota of Escondido Family . Will and always re come Ricardo and this dealership .

jeffbrown

8 de abr. de 2015

When car shopping and worked with Harley Sherr on my hunt. It was a great experience. He was knowledgeable and translated my needs into models that interest me. I'll definitely be going back to see if Harley and I can find a good fit. Jeff B.

Kristina

7 de abr. de 2015

Super amazing experience! I leased a 2015 Sienna SE. The whole process was quick and smooth. No hassles or headaches. I was very pleased with my experience and would highly recommend this dealership to anyone buying or leasing a Toyota. Everyone was very super friendly and helpful especially Don in the internet/fleet department. Thank you.

Eduardo

7 de abr. de 2015

I recommend Ricardo Calderon a great guy help us in everything with no rush... I will come back and buy another car from him thanks Ricardo.....Eduardo vilchis and family...

elizabeth

6 de abr. de 2015

It was my first time been there and everyone there is very nice always smiling to there clients thats one thing we liked and they where very helpful definitely recommending.

fernando

6 de abr. de 2015

Ricardo calderon was very helpful and workd very hard to get me in to my Xb. I will be going back to ricardo on my next new car.

gervil91

1 de abr. de 2015

Had a great experience with Ricardo definitely cares about he's costumers. I'll definitely be coming back to do business with Rick, smart guy and knows what he's doing !

a_cortez187

30 de mar. de 2015

Ricardo went above and beyond to provide the best car shopping experience. His knowledge on the Tacoma really made it easy for me to decide which model was best for me. The whole time I felt like I was talking to an old friend. I will definitely recommend him to my family and friends.

Memo

26 de mar. de 2015

Ricardo was amazing!! I'm very happy with the way he helped us through out the whole process. Very knowledgable, friendly and never made us feel rush to buy a car. I highly recommend him! I'm very please with his customer service.

George

15 de mar. de 2015

They serviced our new Avalon (that was not purchased at their dealership, purchased out of state) with the greatest of convenience, pleasant contact personnel, friendly, very professional, knowledgeable, and competent people.

ERob11

13 de mar. de 2015

I was able to come into Toyota of Escondido and have a great, pressure free buying experience. Toyota of Escondido takes the new school mentality of letting the customer come to the sales associate when they are ready to talk about the vehicles and get the answers to the questions the buyer may have. The salesmen, Roberto Cotto was more then helpful and always available. Sales manager James Peters was great to deal with an understanding of my situation and worked with me to help me purchase the vehicle I had wanted. Thank you to Escondido Toyota for making this a great experience and enjoyable. E.Roberts

ESEBASTIANROD

18 de feb. de 2015

I could not have asked for a more ease and hassle free experience. Rick Calderon helped me out tremendously. He truly did make it an easy and stress free transaction. Rick really does know what he's doing and really does look out for your best interest. He came highly recommended to me and I am definitely recommending my family and friends to go see Rick Calderon for their new or used car purchase. If your looking to make a smart, affordable, pricy or whatever kind of decision... he's the man.

Davidl90

9 de feb. de 2015

Great experience with a new car buy. Will defenetly recommend him an the dealer ship. Everybody was friendly and helpful. Service was great with Ricardo

bellajaimes

4 de feb. de 2015

Ricardo Calderon gave me two awesome experiences since February 14, 2014. He helped me buy my first car in 2014 and with my BRAND NEW 2015 TOYOTA CORROLLA that I just got this year 2015. I am very happy with his customer service and patience he had with me. Ricardo Calderon showed great positive attitude, great personality, and care to my experience. Thank you so much Toyota of Escondido for your service and for the Great employees you have like Ricardo Calderon helping throughout the process!

shavonnetruax

3 de nov. de 2014

TRISHA AND LUIS!!!!!! Wow!!!! we had the worst luck in the world with cars, we bought a tacoma from mission valley almost 2 years ago. That truck was an impulse buy because we needed it so badly at the time and had nothing close to good credit. The sales team in mission valley vs ESCONDIDO was like night and day! For the last year we have kept the tacoma because we thought it was bettering our credit to one day have a truck we loved!!! We were so wrong!!! we had a 28% interest rate and over the last 2 years had only paid off 3000 toward the truck and it had made us completely upside-down with the creditors!!! I thought there was no hope and we were stuck paying our lives away to a truck we didn't even like!! We tried to refinance with two different banks and were denied! UNTIL.... We took the tacoma in to be serviced and got the phone call we have been waiting for, for over a year and a half!!!! Trisha called my husband and said we want to buy back your truck and put you in something newer with a lower interest rate! (could this be true??) My husband had work all day and so i agreed to just go down there to pick their brains and see the options they offered us! Trisha new my husband wanted a Toyota Tacoma that we could use to tow his toys. Being the more realistic thinker i told her that wasn't 100% necessary but i would like to see what she has to show me. She found us a brand new RED tacoma that was awesome, seemed like everything we wanted. she was offering a TWO PERCENT interest rate!!!! I called my husband and he was grateful but i could tell in his voice he really didn't want a red car. I wasn't as concerned about the color, i was just so excited to not be upside-down in the loan anymore. I asked her if any chance she could find me a different color. Trisha worked her magic and found me A BLACK one!! Our dream car, it had so many more features and just felt right during the test drive!!! One problem, it was a little bit more expensive and she wasn't sure she could get me the same amazing deal as she did on the red one. i was trying to stay under a certain amount monthly, and wanted to keep the 2% interest rate!!! Trisha looked at me like i was crazy but all that did was motivate her to do it!!! She didn't just pick up the phone and tell them what i wanted, she marched over to the financing office and said she wasn't taking no for an answer. She based her decision on our history with toyota, we had never missed a payment in 2 years (Even though our credit was not the best) which gave her a sense of trust in us! Next step was waiting...... we are expecting our second baby and by this time i had been here for hours, Trisha looked at me and said, you must be starving. Instead of having me wait, wondering in the lobby for hours, she kept me in her office, sent someone to buy us lunch, ate our lunch and chatted while she finished some of her other work. Man, this woman can multitask!!! By this time the phone rang!!!! I saw her face light up! SHE DID IT! (I KNEW SHE WOULD) We were approved for the BLACK tundra with the same low interest rate for only 20 dollars more a month... which might i add was still almost 100 less then we have been paying for the tacoma from mission valley that we hated! Now my husband had his dream truck and my favorite part, we were saving money!!!! In conclusion, i will never EVER buy another car without speaking to Trisha first! She is so smart and genuine and GORGEOUS too!!!!!! Never once did i feel she was trying to put me in something just to make money or was pressuring me to make another bad choice!!! She showed me every single option i had and had me in her office the ENTIRE day!!! 10-5pm! We left sooooo happy and even pranked my husband by making him think he was getting the red one and surprised him with the black!!! BEST SALES EXPERIENCE OF MY LIFE!!!! wish i knew everyones names but TRISH AND LUIS are a great team as well as her boss and the FINANCE team!!! We WILL BE BACK!!!!! Shavonne and Michael Hogan

gretalemon

1 de nov. de 2014

Lee met me and my friends right when we stepped on the lot, and was friendly, helpful, and courteous throughout! He never even "called" me on my fake husband ruse! Thanks, Lee!He was totally thorough in explaining my new car's features, especially necessary to someone who hasn't owned a new car in 14 years! Lee worked late to accommodate my schedule, and even gave me rides to and from home (local), as I had no car, but also to allow my sis to see my new car and get her approval!!His supervisor, Gonzalo Cantu, played the classic "bad cop" to Lee's "good cop" well! I loved it! He also offered what I consider a good deal: $160 a mo. for 5 and a half years, very much doable!I may have payed too much ($20k on a 2014 corolla after $10k down), but I got a great financing plan and had an awesome customer experience with Lee, so I am totally satisfied!

Local SD

23 de oct. de 2014

I contacted the dealer through cars.com and they responded quickly with the phone call. I set an appointment where the car was ready to drive. The price I received was less than I expected and they gave me more than I expected for my trade-in. Friendly and efficient people and a great overall experience!

Casey Peyakov

20 de ago. de 2014

I just purchased a new Camry at Toyota of Escondido. What made my whole experience excellent was our salesman Miguel Trejo. He got me a great deal on my car and had wonderful customer service. I would highly recommend him to anyone. We will be returning to Miguel for future purchases.

Unsatisfactory

14 de ago. de 2014

I have been going to this dealership for regular oil changes and other accessory items for my 2005 Prius since the beginning of the year. My recent trip last week to this dealer cost me $38 for the oil change and a missing Tactical knife from my center console. I understand that they are not responsible for items left in the car but REALLY, do you need to take my things from me? When I called the Service manager and explained the situation to him, he responded with "OK". Pretty much nothing to assist with the issue like "he apologizes for my stolen item" or anything to that effect. He told me that he would contact the other service manager and ask his team if they saw the item. The director of service contacted me and said that none of his technician saw or took the item from my car. Of course your team would deny that they would take anything from anybody!! I'm sure that they would not want to lose their jobs!! I am not satisfied with this place of business, now I have finally experienced the term that everyone uses "Stealer-ship". I will NOT be coming back to a dealership that cannot be trusted.

arlene2702

24 de jul. de 2014

We just made a purchase at Toyota Escondido on a new Camry. The car can sell itself, but what made it even better was the custome service and the deal we made. Our saleman Chris Marino really jumped through hoops to get us an unbelivable price and the lowest rate. We were 100% happy with each; the price, the rate, and the customer service. It's refreshing to find a good deal from a great place.Thank you again for all your help Chris! We'd Highly recomend this dealership to anyone. I'd ask for Chris for the same experience that we had. We will be returning to buy the next one from Chris.

cassady1982

4 de jul. de 2014

Santiago was honest,helpful, knowledgeable in the car we decided with. When it came to negotiating JP made it easy with the Costco pricing program.

tcooyrlla

11 de jun. de 2014

Extremely helpful throughout the entire process, as well as James Curtis. Great guy and extremely helpful who I cant even explain how patient he is. Great service, we will see you soon!

Marrey119

7 de jun. de 2014

I am extremely happy with the service I received at toyota of escondido. Especially from Ricardo, his attitude and great service made our visit pleasant. He helped us find the right car that fit our needs and didnt let us leave un happy. His perseverance and of his co workers is what made it possible to buy a good car. THANK YOU VERY MUCH

yayio1987

24 de may. de 2014

had a great experience, he helped me get the car that i wanted for the second time, he did what he could so iwould be happy with my ride.

chronopolos

19 de may. de 2014

I was very happy and exceptionally pleased with the level of customer service that I received from Toyota of Escondido. My sales rep, Vino Martinez was able to find a truck that met my very specific needs in a timely manner. He communicated with me the entire time and made sure all my specifications were meet. Financing was a snap. I would defiantly take a trip up to North County and buy another Toy from Vino and Toyota of Escondido. Cheers, Greg

fochoa9109

12 de may. de 2014

Ricardo did an exceptional job explaining the features of the car and wanted to make sure he found the car that would fit me best. He went beyond just showing me any car on the lot and trying to push it on me. I think that's what got my attention the most, he wanted to make sure I left happy and the car had covered everything I was looking for.

mvandervorst

10 de may. de 2014

We were looking for a 2014 Highlander Hybrid, which are very rare. Kevin offered us a very fair price and worked hard to find us the car we wanted. We would do business with him again.

tainy_21

2 de may. de 2014

Just lease a 2014 toyota corola, & im very happy with my car an with the deal i made! I will recommend. This dealership. To family. And friends

AndyBautista

24 de abr. de 2014

I've been a costumer of Toyota for almost three years and now. Since my first visit there I encounter very friendly staff always trying to help you in satisfying your needs. This last visit I met a sales person named Ricardo Calderon, he was such a great help into finding the right vehicle to suiting my family and I. He showed me various vehicles, but the one that caught our eye was the 2014 Toyota Camry. It has the space we need for our two lovely kids and the just the right look. Ricardo made us feel welcomed at the dealer and always kept a smile throughout the day. It really helped in making a buying experience an exciting one. I certainly recommend going to Toyota of Escondido, they always got the best deals and the right people to make that perfect vehicle purchase. Lastly, I want to recommend getting a vehicle with Mr. Calderon he has such a great sense of humor that will keep you entertained when buying a vehicle can get a bit stressing.

dianahhedith

27 de mar. de 2014

I recently went to Toyota to buy my first car and was lucky to be assisted by Ricardo. He helped my parents and I make the best choice and provided all the necessary information. His Spanish was great and is a very friendly person. He also makes himself available for whenever we have a question and will go out of his way to help. My family and I are happy we got to meet Ricardo and I'm thankful for his help in buying my first car. Two thumbs up!

JohnnyLawMan

25 de mar. de 2014

While the buying experience was not bad, everything, and I mean everything, has been horrible ever since. They are exceptionally rude, not helpful, and make it very obvious that just about noone cares about service afer the sale (except for the service department manager Greer). The do screwups and then blame the customer, and expect you to know everything about their dealership, the different departments and other information that they just wont take on themselves. Those that werent rude where incompetent. RUN DO NOT WALK away from this dealership.

JulieGarcia

21 de mar. de 2014

Had a wonderful experience buying my new car thanks to my sales person Ricardo Calderon he was a very helpful person he answer all my question

SonyaRodriguez

1 de mar. de 2014

My husband and I have had the best experience at Toyota of Escondido. Carlos sold my husband a brand new 2014 Toyota Camry, and he was a rock star!! Carlos was so sweet the entire time, and so honest, which WE absolutely loved and appreciated. He was also extremely educated about the cars that he showed us, and their features. Also, Vern in finance was awesome!! He was so friendly, and talked to us as if we have known him for years. He is a great people person! All in all, it was the best and easiest car buying experience we have gone through. I bought my car from there about 2 years ago, and it is the ONLY place we will be buying cars from!

vero8581

26 de feb. de 2014

Wow! I must say I am a very pleased customer! I am very happy with the professional way's of Alonzo, he was very on point and very knowledgeable. My family and I are happy with our first new purchase.

Old dog

23 de feb. de 2014

We were very happy with the front line sales people; very knowledgeable and polite. The bad part came when we tried to get a price. Talk about "old school", the sales manager comes in, tells you his life story and then when pressed for a price, proceeds to tell you they don't need to discount because this dealer sells so many cars. OK, well there are many Toyota dealers so we moved on.

Glenda/75

19 de feb. de 2014

Reciente mente fuimos mi Esposo y yo a comprar una venza del ano 2,014 nos alludo Ricardo Calderon por cierto el Es muy eficiente haciendo Su Trabajo nos explico todo muy vien a Cerca de las funciones de la camioneta y la aseguranza Nos a llamado para saver Si todo esta vien o por Si tenemos alguna duda o pregunta Muchas gracias Toyota y felicidades por tener trabajadores conpetentes y super eficientes haciendo Su trabajo La verdad estoy super contenta con mi nueva venza 2.014.Si me preguntan, Si recomendaria la agencia Toyota Mi respuesta Es Si 100%

wodrx83

16 de feb. de 2014

What can I say? Kevin Edgett is the man, the myth, the legend. I worked with him at Toyota Carlsbad as well on previous purchases. After this weekends fiasco, it makes sense why he is part of the Toyota Escondido family. Toyota of Escondido doesn't play games, they give you the bare bones best price if you do your homework and research. Kevin Edgett works in the interenet fleets and sales dept, so there is no haggle whatsoever. I contacted Kevin Edgett first and then Toyota Carlsbad. My trip to Carlsbad was not pleasant (see review) so I did what I thought best, I contacted Kevin Edgett and he said to just come in and get a car. Kevin Edgett got my family and I the best price possible. He didn't bull me with inflated prices for extras. I told him what I wanted and he provided the lowest, dirty price. That was an example to me of his honesty and simple committment to provide the best service possible. Kevin Edgett had everything ready to go before I even entered and set foot on the dealership property. He walked me in the back to his office and I was in and out with 1-2 hours, driving a brand new Toyota home.I would like to thank him for his passion, honesty, and down to earth attitude. He can relate to customers and not give the typical sales pitch you get when you walk into most dealerships. Toyota of Escondido is a better dealership for this reason. The employee base is more of a family then just workers clocking in and clocking out. They take care of you until you are happy and work with you within reason.Thanks Kevin Edgett for the pleasant and easy no hassle experience...again...for the third time. Remind me not to go to Carslbad again! You guys ROCK.

Belendrt

23 de ene. de 2014

Sales Rep was very friendly & professional he had an answer for everything & answered all of my question. I would recommend him to anyone, thank you Jose.

Jmazhadi

15 de ene. de 2014

Tried to work out a deal with Internet/Fleet as it's difficult for us to get into the dealership. I stopped hearing from Kevin after emails and left a VM. We ended up at the dealership Friday and then Saturday morning. On Saturday we weren't able to work out a deal with Jose Martinez. However, I received a call, email and text from Jose Martinez regarding a truck that he found that they could work a deal with us within our financial requirements. We were unable to come in on Sunday but told Jose we could come in on Monday to sign paperwork. He was supposed to contact the banks and get back to me. I have text him and emailed him with no follow up or response. It is now Wednesday and I haven't even gotten a response saying the banks wouldn't accept the offer. We are very disappointed and displeased with the customer service. There is no follow through or follow up with the sales representative. When I informed Kevin of my disappointment he didn't try to fix the situation and wished me good luck with Jose. I tried calling in this morning to speak with a sales manager and was put on hold for 5 minutes so I hung up. I just wish someone would rectify the situation. This is the second issue with this dealership in 1 year where we are upset with the sales team and their customer service. I will update my review if I am contact soon to fix the issue.

JuJu

6 de dic. de 2013

I came to this dealership to purchase a new car. I fell in love with the Scion TC and they had the exact color that I wanted. The car buying experience was very easy at this dealership and the customer service was phenomenal. I was sitting in the waiting room while my car was getting detailed and was observing the great customer service that was being provided to others in the waiting room. The employees here really do strive to make their customers happy and this is what will keep people coming back. Great job! P.S. If you ever go to buy/lease a car at this dealership, ask for Ramon! He rocks!

mstyron

20 de nov. de 2013

You are greeted by a friendly and comforting service staff. Once they get you started they have a wonderful waiting room. Once your service is done they will notify by pager or phone call. Once you pay at the register the cashiers let you know to see your service manager who escorts you to your car letting you know what was done. They even ask you if you have any questions to ensure you are satisfied. When you get to your car you find that it has been washed and looks better than when you brought it in. Now that is customer service at it's finest. It is not just one person it is the whole staff. If I didn't have a great job I would want to work there.

arlettechairez

22 de oct. de 2013

from the beginning the entire staff was very nice. steve was very helpful and new his stuff when it came to the car i was interested in. his manager was also very nice. i cant remember his name, but he helped me get my car by getting me a good deal and affordable payments. to be honest i didnt think i was going to dive out of there with my car, and i did thanks to Steve and the staff at toyota escondido

jamorales5

18 de oct. de 2013

Rebecca Valverde was great! She was professional, friendly and I felt very comfortable throughout the entire process. Left Toyota with a brand new 2013 Highlander!!

Crooner2003

6 de oct. de 2013

After doing a lot of research here on cars.com I decided to purchase a certified used 2012 Toyota Camry LE from Toyota of Escondido. Salesman Glenn Filippelli was great with outstanding customer service skills and very friendly and helpful throughout the buying process. The whole experience was not stressful at all. No pressure. They just answered to all my needs and provided the vehicle I wanted at a great price. Financing process was also excellent, never pushy without trying to convince me to get extras I did not want. Overall an excellent experience in all respects. Highly recommended!

thecosas

23 de sep. de 2013

Scott from the internet department took great care in guiding us as first-time new car buyers. He was warm in all of his interactions and we saw it extended to both co-workers and other customers too.The buying process was great and no pressure; all of the questions we had were answered and he even brought up questions and answers we hadn't thought of. We left the dealership feeling well-educated and excited about our brand new car. Everyone we interacted with treated us with respect and an easy-going helpfulness.

All the way from Burbank

23 de sep. de 2013

I just purchased a 2013 Toyota Rav4. I found them through cars.com It was well worth the 2 hour drive. The sales team was great! No pressure just accommodating to our needs. The dealership was huge; very clean, comfortable and family friendly. My car was washed, waxed and had a full tank of gas. They showed me all the features which was helpful since I am not one to read the owner's manual. I would highly recommend this dealer if your looking to purchase a car, you will be very happy that you did.

Matt S.

23 de sep. de 2013

We had a great experience buying from Scott Busby in the Internet department. He answered all of our questions about the cars we were interested in and worked with us to figure out the best solution as we walked through the entire sales process; from the test drive all the way through driving away in our new car, he was there for our first new car purchase. His warm personality was also reflected in everyone else we met during the sales process and I can't recommend them enough. We have seen the same level of attention from our service advisor, Jessica Fischer. She keeps us well informed of what's up and what our options are each time we've brought in our old Corolla.

Ron C

11 de sep. de 2013

I recently purchased a 2013 Tacoma from Scott Busby at Toyota of Escondido. The Tacoma was an ideal choice for me and Scott made my experience extremely smooth. I had researched the Tacoma online and upon visiting the dealership, Scott worked with me during negotiations on a budget friendly deal. I would highly recommend Scott and Toyota of Escondido to any potential Toyota buyer in the San Diego and neighboring city areas. The purchasing experience was first rate and I'm confident others will receive the same professionalism with Scott and staff. The happy owner of a 2013 Tacoma from Toyota of Escondido, Ron C

Bridget Zemar

28 de ago. de 2013

I have purchased my last 4 vehicles through this dealership and can't say enough about the level of service and professionalism. From the first greeting, to the negotiations, to the finances and finally, all way through the salesperson going over the features in my SUV, I was treated with individual care and courtesy. I would recommend this dealership to my family and closest friends, in fact, I have sent many there through the years! Nobody likes going through the process of buying a car but when you need to do it don't hesitate to give these people your business.

MiltonStyron

21 de ago. de 2013

I would highly recommend this service department. They are there to greet you and ensure your provider is there for you. Best of all you get to see your service person to ensure everything is good to go and they can bring you to your car. At another they e-mailed me saying it was done but it wasn't. At Escondido they give you a buzzer to let you know.

Rlucass

18 de ago. de 2013

The sale manager James was very rude he refused to sale a Camry 3.5L XLEHe told us (my wife and me) to go to another dealer and come back here.

Conrad52

29 de jul. de 2013

This was the 9th new car we purchased from Toyota Escondido and Barry Murray has been our go-to salesman. There's a reason that we keep going back to Barry and Toyota Escondido - they're friendly, knowledgeable and fair. The post sale follow-up is fantastic and I'm not referring to the contact you have immediately following the sale (which they're good at too). When I say they're knowledgeable this isn't limited to their product knowledge, they take the time to find out about you and the things that affect your vehicle use and they make recommendations that make sense and satisfy the needs of the buyer. Pricing has always been fair and reasonable. I do a lot of research before making any substantial purchase and I don't believe that I could find a better overall value anywhere else.I have recommended Toyota Escondido and Barry Murray many times to family, friends and co-workers. By way of this review I make the same recommendation to those I don't know. If you're in the market for a Toyota, this is the only place you need to visit and It would behoove you to ask for Barry Murray.

zahirsahadat

23 de jul. de 2013

Shannon was very helpful and polite. she was able help me with my car and get it back on the road. i would definitely recommend this dealership and her to anyone. great service..

billy_s

23 de jul. de 2013

Shannon was very knowledgeable and did not give me the run around. She was very sweet, and i would recomend her to everyone i know that needs service done to their vehicle

anita1hiles

23 de jul. de 2013

This dealership is the best one I have ever worked with. No pressure, friendly, and knowledgeable. Now Alonzo was friendly, patient, and not pushy, He was dressed professional and you can tell he takes pride in himself and his work. Alonzo answered every question we asked and if he did not know an answer he found the answer. Alonzo focused his attention on us and did not get distracted. This Toyota dealership knows how to take care of there shoppers.I would highly recommend this dealership. I did end up buying a Camry the first day I started looking. Toyota should clone the way this dealership works. Thanks to All. Lauren Collins was our finance professional.Lauren worked very well on trying to stay on our budget and get the extras we wanted. She explained every thing about everything and we ended up getting some add on's we didn't think we needed.I and so glad we got Lauren as our professional financier. Thanks Again PS I have been buying cars for twenty five years. Way to go Toyota. This is my first Toyota and love my car.John and Anita Hiles

rhoadesco

31 de may. de 2013

I am still very surprised at what happened at the Scion dealer today. My son and I are in the market for a new car. We have narrowed it down to FR-S, BRZ, Focus ST and GTI. We live in Escondido and had previously bought a 4Runner at Toyota of Escondido. We visited the dealership and went through several salespeople before we found one who was "certified" to sell Scions. Finally we got a salesman we talked about a white base model on the lot. The salesman said he needed to run a credit check before we could test drive, and he would need to find another salesman because although he was "certified" to sell, he was not allowed to test drive a Scion, only a Toyota (don't ask me).We went in and he proceeded to ask me a lot of questions, as if I was buying the car. Home addresses, work addresses, monthly salary, SSN. It was fairly intrusive for a test drive but to humor my son I played along hoping we were nearing the end. But then he asked for 3 references who did not live at my address. Are you KIDDING ME? Skip tracing references for a test drive? At that moment I politely said we were done at that dealership. I can't imagine stepping foot in there again.We immediately went to Heller Ford and test drove a Focus ST with just a Xerox of our drivers licenses and then to Mossy VW where we drove a GTI with, you guessed it, only a Xerox of our license again. It's off to the Subaru dealer tomorrow to drive a BRZ.

fpaynter

25 de may. de 2013

We thought a 2013 Avalon Hybrid with the Touring or Limited package would be the right car for us. After a nice test drive with a nice young salesman, we were lured into a typical endurance contest with a couple levels of sales management above the young man who took us on our test drive. We were only there for the test drive, did not have the Matrix with us that we intended to trade, and we had a limited amount of time available. We made this clear to Warren and Robert, and they acknowledged our situation, yet they came on to us with a line about "if we can make you an incredible deal today will you buy the car?" So sure, we agreed we probably would, if the deal was unbelievable. From that point forward the tag team of sales reps was obnoxious at best. Offered a coke, brought us a 7-up... what was that about? Made us a commitment for a car that they would have in the showroom the following day, took a $500 deposit from us, then claimed an inability to get the car there, but requested that we bring our Matrix in and they would loan us a Camry for the weekend. Now I know they could have sent somebody to Irvine for the Avalon and brought it down for us. And I know that they could have made a decision about the trade-in value of the Matrix within an hour or two of my handing it over to them. And I know that I would have bought a car from them if they were "good" instead of "bad." But they were totally manipulative and uncooperative and unwilling to negotiate in a straight-forward manner, so I rate them BAD. A few days later I traded my Matrix for a new Avalon Hybrid with Touring package at Toyota Carlsbad. The terms and conditions were no different from those I was trying to nail down at Toyota Escondido. The sales team at Carlsbad was willing to work with me instead of BS me.

meechie7399

18 de abr. de 2013

I absolutely loved the nice, personal, and quick service I received. Chris helped with the whole process! He was not pushy so, I didn't feel pressured into anything. The best part was that Chris is very knowledgeable. Every question we asked, he knew it! Totally made the buy super easy! Also, they have complimentary beverages, lounge furniture, TVs..you feel right at home!

IMika

2 de abr. de 2013

I was referred here by family and am so lucky I was! I've grown up watching my parents buy cars and bargaining, threatening to walk away, hours passing, the back and forth, etc. I didn't have to deal with ANY of that with Barry Murray at Toyota of Escondido. He listened to what I wanted, found what I was looking for, showed me my options, dug down to the very lowest possible price and I had my name on a brand new car in an hour! My new 2013 Rav4 was shipped within a couple weeks and the paperwork and closing procedures with Lauren were just as quick and painless as the shopping! Thanks for a great car buying experience!

Allie23

23 de mar. de 2013

I loved this car shopping experience! The salesman was very friendly, understanding, and patient. He worked with us as best as he could to help us get the car we wanted at the price we were able to afford. Not once did he pressure in our decision making, and he gave my husband and i plenty of space and time to decide what we wanted. We will be definitely be coming back to Toyota of Escondido in future car purchases. We love our 2013 Highlander!

cherin

18 de mar. de 2013

What a pleasant experience to work with a friendly team of people that seem more like family then sales people. Dealing with Kevin, Quentin, Trish and Keith felt like dealing with family. It felt like I've known them for years! I will definitely be recommending Toyota Escondido to my friends and family!

naynjayoz

9 de mar. de 2013

Everyone we came in contact with was friendly and professional. We were able to see the salesman we asked for quickly even though we didn't have an appointment. They had the car we wanted, in the color we wanted at the price we intended to pay.

Rachellr19

4 de mar. de 2013

I was considering leasing a Camry. A dealer(Jorge Munoz) who was "helping" me kept saying to do a credit check and I said I did last month and he tried to say the those r not accurate and I said I didn't want to do it because it will bring down my score. So he says that u have to check it more than three times a month for it to bring down the score and he can give me the report if I choose to go somewhere else. I told him i was just looking and he still insisted on checking my credit. So I say he can check my credit he comes back shows me the score and then says he'll go n make me a copy and comes back only with the first page. I ask where's the rest n he says he can't give it to me it's illegal. And said if I go some where else there gonna have to run my score again n it will bring down my score. I will NEVER buy a car there ever!

Jmsmith28

28 de feb. de 2013

This was the best exspenance I have ever had. Scott was great with helping me find what I wanted. Vino was the salesman that did all the work. He is the nicest man to work with. Went and bought me dinner while I wanted because it was late and I was so hungry. Barry was the man that I started talking with about a Camry I saw on the Internet. He got back with me every question I had an in a timly manner. Over all the best place ever. Thanks toyota for helping find what I wanted.

Michael619

27 de feb. de 2013

Ugg can't believe this place was recommended. WARNING WARNING WARNING WARNING WARNING WARNING WARNINGI had a 2013 Ford Focus that I've had nothing but transmission issues and need a more reliable car a friend recommended a Toyota. Looked on auto trader and found a 2012 Toyota Prius for $25,700.00 at Toyota of Escondido. Drove the car and loved it. I was told that my Ford was only worth $16,000.00 from two local Ford dealer to purchase (typical). I really had not choice do to the problems I was having with Ford giving me the run around with the transmission in the Focus. I decided to go with the Toyota. The Prius had no floor mats or rear deck mat. So I was told to come back the next day to get a set. I drove back from La Mesa to find out that the mat where not there so I spoke with the sale rep and bah bah bah, offered to give me the mats the next day and activate the SAT radio for 6 months. 3 days later got the mats but not the rear deck mat and no SAT radio, two weeks and no SAT radio. Also, found out that Toyota of Escondido didn't sell off the Ford I traded but turned it around and put it on the used lot for $23,995.00 so if you are thinking of buying a car from this dealer first do allot of research and then go somewhere else. Don't buy from this dealer look for someone that will not string you along like me.

DaleFratianne

27 de feb. de 2013

From the moment we contacted Scott Busby about a new car over the Internet to purchasing the car, we experienced nothing short of excellent service. This is the best place to purchase a car! Caring, friendly and honest! We wouldn't purchase a car from any other dealership!

Jcraigrice

19 de feb. de 2013

I contacted this dealer via the Internet. I was looking for a price quote. I contacted 5 different dealers and only got an actual starting quote,and not just the msrp from only 2 of the 5 I contacted. I ended up bringing my trade I for appraisal and worked with Kevin. I had originally was in contact with Scott on the Internet but he was out the day I brought my car in. Kevin was great. He quickly got my car appraised, explained all the options on the vehicle I was interested in and further updated me on pricing. There was no pressure or hard sales tactics, just time answering all my questions and educating me on my options. When I came back the following weekend I ended up with a better price than originally quoted and really felt I got a fair deal. The best way I can describe Kevin and Scott is not "used car salesmen," but rather as customer service professionals. I would highly recommend this dealer but mostly Kevin and Scott.

bguevara

14 de feb. de 2013

We had a great experience at Toyota of Escondido. Scott Busby, Quinton and Trish took great care of us...they were professional and friendly. They answered all of our questions and made us feel at ease...their customer service skills were top notch! Thank you Scott and Toyota of Escondido, we love our Highlander!

SD Local

14 de feb. de 2013

Just purchased a Toyota Highland at Toyota Escondido. Overall it was a great experience. Friendly people and huge selection of cars. Scott Busby was are our salesman. I would certainly recommend the dealership and salesman to anyone...especially after going to Toyota Carlsbad and not having a great experience.

sagkahan

12 de feb. de 2013

My husband and I went to this dealership just to shop around for a new car. We were not expecting that we were given an awesome reception. The sales personnel we mentioned are exemplary. From the the time they showed us the vehicle that we like, to the pricing, financing, and to the orientation of the car, we never thought that we will end up buying the car on that day. We would like to thank everyone for the experience.

jdbird

31 de ene. de 2013

Buying from Toyota of Escondido was a very pleasant and enjoyable experience. The sales staff is very knowledgable and professional. The vehicle inventory and selection is truly impressive. Their facility is top, top shelf.

shannonbaesen

27 de ene. de 2013

From the time I contacted Toyota of Escondido until the minute I drove off the lot with my new Avalon I was treated with the utmost courtesy and respect. Trish was a joy to work with. She treated me as if I was her personal friend. Scott Busby was so helpful getting me acquainted with my new car. He even took the time to link my IPhone, set my radio stations and set up my En-tune account for me. I highly recommend Toyota of Escondido.

arnesto

25 de ene. de 2013

We had a really enjoyable, friendly and professional buying experience at Toyota Escondiido. The purchase price was very competitive. They assisted us in finding the best interest rates on our loan, They answered all our questions and did not try to up-sell. We received highly exceptional Service in every area. We are eager to recommend the Sales team of Trish Allan and Scott Busby

escoman

24 de ene. de 2013

went to lease a car and they wasted an hour of our time and tried to talk us into new car sale. These sales people are old school. High pressure, low service and have an entitlement attitude.If you want to be brow beaten and want to find out what you can do for an old school car saleman, go to toyota of escondido. Don't ask what they can do for you. It won't be much. Then try and get those two hours you wasted back!

Gary.Martin

15 de ene. de 2013

Bought a 2007 Prius from this dealer and have had service done only by this dealer. I now have 75,000 miles on the car. In the time I have owned this car I've had 15 oil/filter changes, of which 10 resulted in a moderate to severe overfill (as much as 1/3 quart), even though there is a clear note on the service tickets to ensure that the level is at or slightly below the full mark. The usual attitude of the advisor when this is brought up is "It's not a problem, you can go over the full mark" (Owners manual disagrees). I've had numerous conversations with the service manager (Darrell) about this and always get a promise that he'll have a talk with his staff and this won't happen again (2 out of 3 visits overfilled, epic fail). The impression he left me with is "Hey, if you don't like the service here, go elsewhere, I don't really care". I've also asked to have the wiper blades replaced on 2 occasions (the latest just this past Saturday). The first time only the front blades were replaced, the second time (most recent) I was charged for 3 blades, however, they were not actually replaced. I had to take time out of a busy morning to have this rectified. In addition, appointments are useless, I show up at the appointed time and still have to wait up to 2 hours for a simple oil/filter change. Given this proven track record I simply can't recommend this dealership's service department and have chosen to take my business elsewhere.

tlmull

7 de ene. de 2013

Granted I used the USAA Auto Buying Program for this purchase so my experience was probably a little easier than the average person, but after trying to work with Toyota of Carlsbad and Poway, the Escondido dealership was by far more friendly and helpful! Kevin helped us from the first phone call all the way through the final sale and it was done in about 3 hours from start to finish to include the test drive and answering all my questions as well as doing my trade in of my old reliable Tacoma. I absolutely love my new Highlander and greatly appreciate the helpful staff at Escondido Toyota. My dad was a used car salesman and I went in fully aware of the crap you usually have to deal with in trying to buy a car, but to my complete amazement, I never once felt like I was dealing with a car salesman at any time. I felt like I was buying a vehicle from someone I knew. The Carlsbad dealership wouldn't even let me test drive and additionally kept trying to pawn off the black and white Highlanders when I specifically stated I did not want a black or white vehicle. Poway Toyota gave me the run around about what they had in stock and kept offering me the wrong type of vehicle. Escondido had exactly what I wanted, in exactly the right color (they even had my 2nd color back up option) so I was thrilled to make the purchase that day as I had intentionally wanted. Thank you, Kevin, and Toyota Escondido for making this vehicle purchase to easy and enjoyable!

josebocanegra

27 de dic. de 2012

this employed was not king,she looked like in bad moon she imediatly tried to send me to another places case my car is not a toyota even i buy this car from toyota of escondido and i still have guarantee i only have only 2 months with this car and the battery was ded case i did not started it for 2 days, after jump start i got a warning light on and in departmen of service of toyota of escondido can not turning off and kristina post sent me to my home with no resolve my problem, i wont buy a car again from this dealer i paid 2400 for preventive plan and 1400 for toyota car plan for nothing.

blckhrs2

3 de dic. de 2012

Every one we worked with from manager, salesman, finance, and delivery did everything they could to meet our needs. and they all had a smile on their face. When all was said and done we were part of the family.

MissCynthiaC

20 de nov. de 2012

Came in looking to possibly buy my fiance an early wedding gift. I was initially greeted by David Mota and he was friendly, helpful and professional. He had me bring in my fiances old truck to get the appraisal value. When I returned he was busy with another customer, but he nicely redirected me to Hector Aguirre who was available. Hector was very pleasant and easy to work with; couldn't of asked for a better sales associate. I didn't have to go back and forth too much for my "magic" number and I was VERY happy about that. I briefly met Carlos during the price negotiation period and he was very nice and funny. During the whole process I was not talked down to nor treated like I didn't know what I was doing like I have experienced at other dealerships (because I'm a young woman). When the process was 75% done, I called my finance to the dealership to surprise him with his new gift. The Escondido team was able to find and get the exact truck he wanted that night!!In financing we had the pleasure of working with Mir. The service Mir provided us was OUTSTANDING. Very friendly, knowledgeable, and gave us some good tips/offers regarding my financing options. Mir was very clear at explaining the pile of paper work that comes with buying a new car. I felt completely at ease and trusted Mir 100%. The whole experience was amazing and I look forward too doing business with this team again. I will also highly recommended this team & dealership to anyone I know looking for a new car. Thank you Hector, Carlos and Mir for a great experience and helping me get the perfect gift for my fiance...he is VERY happy :)

suwerte

31 de oct. de 2012

October 28, 2012 we visited Toyota Escondido and we registered in Costco auto program and we are so blessed that Scott Busby was the person recommended to us. He was very friendly, courteous, positive attitude ,very informative and professional. My husband and I really felt very comfortable dealing with him. He went above and beyond helping us and we are very satisfied the way negotiating with us. Scott is really an asset to Toyota Escondido. We highly recommend him that someday he will be one of the employee with high position in the management like President of the company. Since Scott Busby was handful finishing our paper works he asked Vino Martinez to help us. We are also satisfied on his service.

superhappypriusowner

16 de oct. de 2012

I bought my very first new car at Toyota of Escondido at age 33. I was a little concerned at first not knowing the inns and outs of the process and figuring that I needed to make sure I read through everything carefully dotted my i's and crossed my t's. But internet sales manager Scott Busby put my concerns and fears at ease. He was a true gentleman and of course knew the entire sales process not to mention the car I bought very well which was comforting. He was not a high pressure salesman like I figured I may get but someone who was concerned to make sure I knew the important aspects of the car and available options for my benefit, not to make a commission. In fact, after I already bought the car, Scott made sure I was aware of another discount that was only available that day through a 3rd party provider that he only just became aware of as it was a day of promotion. He did not need to do this as I already bought the car! But he wanted to ensure I was a happy car buyer. The process was very smooth. In fact I literally just had to sign my name. Everywhere where an address was required or some other detail, was populated by the dealership. The entire process was a breeze from the initial contact with Scott through their website and via personal (not automated) emails to agreeing to buy the car to the finance department where I worked with Mir to get a loan on the balance that I did not put down. In fact Mir worked hard to ensure I got the best available rate (even outside of Toyota) due to my very high fico score. He did not need to do this but again was looking to do what was in the best interest of the customer not his own pocket book. I am sure this good will from Scott and Mir will be returned many times over in business. I also enjoyed chatting with Mir about finance and world politics, although briefly. :) I am very happy with my new Prius and I am very happy with the entire car buying experience at Toyota of Escondido. I highly recommend this dealership and if I buy another new car in 12 years or so it will likely be here. :)

francesmthomas

14 de oct. de 2012

I was not purchasing a car today, but was with my friend who was buying a new Prius 3. These 2 gentlemen were wonderful. Making sure that my friend was able to purchase the car and accessories that she wanted without a bunch of nonsense or pressure. I have a 2005 Camry that I purchased at Kearny Mesa, which is pretty far for me, but my next Toyota will be purchased at the dealership in Escondido. Ronnie took my friend and I for a test drive and was very responsive to all of our questions and concerns. My friend had a 2010 Prius, which was totaled through the carelessness of a person driving a pick up truck. My friend has always had service at the Escondido dealership and has been very happy. Kevin went through all the paperwork and pricing with my friend and couldn't have been kinder or more considerate again with my many questions. Kevin explained all about Toyota Care and information about the Toyota. We also visited the gentleman who was the money guy, who was very kind and thorough. At the end Kevin walked us out to the car where Ronnie was waiting with the Prius 3 red Barcelona, and went over everything about the car. Kevin and Ronnie put in the floor mats, and then Ronnie reviewed everything in the car and didn't leave us until my friend was on her way. You may ask, why is this woman writing this, it is because I was so impressed with the helpfulness, kindness, and never dropping the ball or skipping a beat with the process of my friend purchasing her car.

Robert

10 de oct. de 2012

I recently purchased a new 2012 4RUNNER SR5 from Toyota of Escondido. I worked with Scott Busby and found the experience to be a very good one. I found just exactly the 4RUNNER I wanted at a very good price. Scott, and everyone else at Toyota of Escondido, was professional in every way and spent as much time as was required to navigate me through the buying process. I would recommend him, and the dealership, to anyone interested in a new Toyota.

bufdrive767

5 de oct. de 2012

Excellent service. I will buy my next car from them. Very low pressure with great prices. Scott and his staff did a great job of explaining the autos features the the operation.

irenio

1 de oct. de 2012

Great service...sales personnel were eager to give their help especially Omed. I will recommend EC Toyota to see Omed to my friends and relatives.

AndyDizzle43082

30 de sep. de 2012

Great customer service experience. Everybody there was extremely friendly and helpful. They make you feel like more that just another sale. Would recommend anyone interested in a Toyota to go to Toyota of Escondido.

kenharding57

16 de sep. de 2012

Very friendly atmosphire. Both sales people were very polite and pleasant to work with and very knowledgible in the vehicles that they are selling. They took the time in their busy day go over all aspects of the sale. We were very pleased with the experience. We are a returning car buyer and will be so forever :)

cverbeek

7 de sep. de 2012

Any problems you bring up with your lease/loan purchase this dealer does whatever it takes to rectify. I'm bringing my nephews all the way from Los Angeles to purchase from Toyota of Escondido, that's how good these guys are.

Nancy G of Murrieta

3 de sep. de 2012

We were looking for a specific car (model and color). My husband did an internet search, which resulted in numerous dealer responses. Scott Busby was the best. He responded quickly, answered our questions, and offered a fair and honest deal. It was a painless purchase. Scott also offered to meet with us at a later date to explain features of the car to our daughter, who will driving the car, but wasn't with us for the purchase.

meraecar

26 de ago. de 2012

If you want the very best, rock bottom price, call Scott. No haggle, just a great deal on a great car! He returned my calls and emails very quickly and it was an easy buying experience.

skip.garton

25 de ago. de 2012

Clearly this was the easiest, hassle-free car purchase I have ever made. Scott, Kevin and Keith made the experience almost pain-free (I mean let's be realistic, I am putting most of my fun money into a car payment for the next 5 years). Scott was very thorough with the car presentation; pointing out the safety feature and the fun features of the 2012 FJ. The dealer didn't have the color and options I wanted on hand, but they found it with 24 hours. I got what I consider a great deal. I did my homework and was prepared to take a "hardline' with the negotiations. Wasn't necessary. I was shown the MSRP and then Scott gave me a number. The number was so close to my number that there was nothing left but to agree to it (probably could have wasted some time dickering around for a couple of hundred but didn't see the need). I'd definitely buy from this group again.

lynda.coffman.1

23 de ago. de 2012

Have purchased three new cars from this dealership in the last 30 years! Always a pleasure doing business with them! Great customer service, super nice staff...highly recommend them.

andre

21 de ago. de 2012

The entire staff at this dealership are nothing but great.I recommend this dealer to all my friends and family.Had a great time buying my new car and will definety go back for my next purchase.Great staff and great price.Thanks

Patti Turner

19 de ago. de 2012

Kevin Edgett and Scott Busby made my Venza purchase a quick painless experience! Thanks for not making me jump through unnecessary hoops. I will recommend this "TEAM" to friends and neighbors.

johnpreciado

16 de ago. de 2012

My Girlfriend and I are sticklers for "nothing less than excellant customer service" and this can be at a premium in some industries. Word of mouth took me to T of E and I was a little sceptical pulling into the lot. This due to a prior experiance we had at the other Toyota dealer closer to the coast. I had done my research and was ready to pull the trigger on the purchase of a Black 2012 Tacoma acc. cab SR5, if the price was in line with my research and ready to walk if the Customer service wasn't up to my standards. I didn't want to deal with mediocre service through out the life of my truck and starting at the sales floor would not have been a good sign. I was first met by a great guy named Barry Murphy who was awesome, professional, and straight up trustworthy, but had a family member fall ill during the process of locating the right vehicle for me.Enter Scott Busby. We liked him right away and his "whatever it takes to get you into the truck that is perfect for you, and I'll personally make sure that you are satisfied every step of the way" attitude. This man delivers!I've owned two Toyotas prior to this and have had great experiances through out the life of them, but I have never had an EXCEPTIONAL EXPERIANCE like I've had with Scott, including his after the sale follow up calls to make sure that I was nothing less than excited about my new truck.No gimics, no surprises just "over the top exceptional customer service".I've been singing his praises ever since I drove off the lot with my new truck and will always reccomend anyone looking for a white glove experiance purchasing a new vehicle to see Scott and his awesome team at Toyota of Escondido.Also a shout out to Vern for making a complicated contract process so very easy to understand as well as comfortable and relaxing. Top shelf Vern, top shelf.Sincerely,John P

dolphinman

15 de ago. de 2012

Had my best car buying experience ever with Glen. Glen had none of the "car salesman" energy that most of us run away from. He took immense care of me, concluding with selling me the car of my dreams (and most importantly my fiance's dreams), and I was confident I got the best price possible. I will use this dealership again, and will seek Glen out first because I know the experience will be the same. Thank you Glen!Brad HunsakerCEO Dolphinman Inc.760-845-2905

rakhavai

13 de ago. de 2012

Chris Marino is one of the nicest, most honest, and caring sales man I have spoke to. He took care of me so much so far and makes sure everything is done right and well. He definitely takes care of you. He has made this experience so much better.

agegerg

12 de ago. de 2012

Glen was amazing. He was extremely helpful. He answered all of our questions. Gave us time to talk when needed, and showed us all our options. He ran lots of numbers every time we asked. It was the best buying experience we have ever had.

do not like chincy cars

12 de ago. de 2012

they were fine. i felt like they were just telling me what I would want to know about the cars instead of trying to sell me the car. I appreciated that.

Mr.Roboto

9 de ago. de 2012

All I have to say is THANK YOU Toyota of Escondido and THANK YOU Chris Marino. We wanted a Scion FR-S and after we checked it out at our local dealership, we decided to make a trip and purchased our car in Escondido. From the moment we spoke on the phone with Chris, he was polite, informative and helpful. We love our FR-S! If anyone want to buy a Scion go see Chris Marino!

shawn2012prius

5 de ago. de 2012

I have to say that I was nothing short of impressed with Scott and Vern during our purchase of a New Toyota Prius at Toyota of Escondido. We knew that we wanted a Prius, and that we were dead even on the Carlsbad and Escondido as each were 7 miles from our home. We made one call to each of the Internet Sales Service Lines and immediately Scott set himself apart from his competition. He kept his focus on what we wanted, told us about some top level features, and said he would have our two favorite colors waiting for us at the front door. Sure enough, both vehicles were parked right out front. He walked us through all of the safety, quality, and engineering features and assured us that their price would be the best available. We sat down at the computer, and literally 30 minutes later we were in finance with Vern. I do my homework, and these guys were prepared to make deals. Vern(finance) also knew the car's features thoroughly, and was able to discuss the warranty specifics, GAP pluses, and the standard options handled at this phase. These guys even spent additional time ensuring we were in the appropriate tax scenario given some cities have out lying areas that have different tax rates. All of this was done with our best interest first with no pressure, and what I felt to be one of the most heartburn free experiences.I highly recommend these guys even if your on the fence about a purchase. If you know what you want, then call Scott, and ask for Vern. Although we did not interact much with the rest of the staff, all of the Sales Members were considerate and approachable as we watched them interact with the incoming customer base. Each Sales Person also held the doors for us and checked in periodically to see if we needed anything without trying to take a sale. Once again, no hassle experience.

tstokes7

29 de jul. de 2012

Even though sales stated we had a deal, they sold the car because another customer came in with money before I could get paperwork to my Credit Union. Sales Manager stated the sale comes first. I guess Customer Service and Loyalty is a thing of the past.

prius2005

15 de jul. de 2012

I went to this dealership thinking an old change would be comparable in price to my usual choice, Toyota Carlsbad. I believe the price quote for just and oil change was $79.95, more than double what I usually pay at another SD county dealership. I saw the price quote got in my car and will never return.

mom in van

27 de jun. de 2012

I got a warranty notice stating that the Toyota was extending the warranty on the sliding doors because of a faulty part or assembly in the door. I have had intermittent problems for several years and was happy to see that notice come in the mail. I made an appointment and drove 25 minutes to the dealer. My husband drove his car also so that we could leave my car there. The day before they told me that they would need to inspect the doors and then order the parts. When we got there they told us it would cost us $105 to inspect it and if it wasn't the right thing wrong we would be stuck with doors that don't work and a $105 bill. I asked why they didn't tell me when I set up the appointment. The lady said, "Who did you talk to? Did you just talk to the receptionist or did you ask for the service department?" Really? I talked to the person at Toyota who should know to transfer me if she can't give me all the information. She then said that if the doors are working when I bring it in then don't bother. I need to bring it in when they won't work. However if I try to open it and it doesn't work and then drive to Toyota and it works then there is nothing they can do. 45 minutes of driving with 2 cars - What a waste. Frustration is all I got.

joachimz

11 de abr. de 2012

Brought my 2012 Prius in for the 5k service today. I decided to have an oil change done (I had a $50 coupon that would have otherwise expired). toyota's new oil change interval is 10k, so when I asked about oil change I was asked twice if I really wanted to do this. Regular price for synthetic oil change is ~$70, which I feel is overpriced but seems to be the going rate across most dealerships these days.I had brought a Camry here too for the 4 years I owned it and was never pushed into anything I didn't want.I'm happy with the service over 4+ years here

pi_dro

29 de mar. de 2012

I brought my '07 Camry for an oil change last week. They had me wait there for 2 hours and then was told that the air filter had to be changed and that my rear brakes are also worn. Things they could have told me early on.. So, I told them to just change the air filter and was led to believe that it was the cabin air filter as Megan told me. An hour later it was done and they asked me if I wanted to set up an appointment for the brakes, so I said "yes, pls go ahead and schedule me for next week"While driving home, I noticed that the remote for my newly installed after market Pioneer head unit was MISSING! since I had another appointment with them I just decided to bring it to their attention the next time I went there. So, I did go there today and told Kristina while I was checking in with her that the remote was missing and nobody told me that my car was loosing oil too. If I didn't read the receipt I wouldn't even find out.They changed the brakes of my car and when it was time to pick it up. Kristina then directed me to the manager. After telling Darrell of the circumstances he said that there is nothing that he could do and he will not replace the missing remote which was 4 days old when I brought the car. It is is unfair! What protection do customers have from people who would take things from your car while it is being serviced?I would not recommend this dealership to my friends. I also had a bad experience shopping for a car here which is why I bought mine from Kearny Mesa. I even brought one of my neighbors to shop here one time to buy a car but they were rude to us so we went to another dealership and bought a car the same day.We are done with Toyota of Escondido! You guys are giving Toyota a bad name.

reviewreviews

21 de mar. de 2012

my family and i went to buy a NEW car.. we looked at them and we decided on a Toyota corolla 2012 with 4 miles on it.. when we were about to go into financing to sign the paper work we changed our mind on the color.... we wanted white instead of gray, we told HECTOR the sales person that we wanted the same new car but in white. to make the story short, Toyota of Escondido gave us an unwind white corolla. they did not tell us that it was an unwind.. me and my dad not knowing any better what an unwind was, signed the paperwork. an unwind is when someone buys a car and takes it home but then brings it back because they didn't qualify or they didn't want it anymore. so it is considered a USED car. our contract says NEW even though the car was purchased before. Toyota of Escondido sold us a used car for the price of a new one. they did not give us a discount. they even said that our down payment was only going to be 800 dollars when in reality it was 2500 or more, i don't remember because they got money from our trade In's gap and warranty that was not used. we usually get a check when we trade in a car for the gap and warranty that was not used. this time we didn't because Toyota of Escondido took it without letting us know and used it for our down payment in addition to the 800 dollars we gave them. we were clients for 7 years,, we purchased 5 different cars from them and recommended a lot of clients.. we trusted them but they ripped us off. we will not go back to Toyota of Escondido. and will not be recommending anyone. my family and i talked to the general manager and he did nothing about it.he was rude. Toyota of Escondido has very bad customer service. and their service department is not any better they wanted to charge me for something that i had warranty on. and when my dad got his oil change done. he drove home and the light of the oil turned on even though he had already done it. he went back and it turns out that they made a mistake and only had filled his car half of the oil that was supposed to be there. i do not recommend Toyota of Escondido. if you want to buy a new car go somewhere else and read everything before you sign. trust no one.. no matter how many years you have been customers. very very bad experience with TOYOTA OF ESCONDIDO..you can guarantee that toyota of escondido will not receive any further business from me or anyone I know.

ms21

7 de mar. de 2012

garden variety car dealership. just like all the others. Service is the usual overpriced fare that makes you wait forever for typical services. Oil changes are 2 hours. Basic maintenance runs longer. But. what's one to do? They have a monopoly and they know it.

jbernier

1 de mar. de 2012

I Contacted Toyota of Escondido on Wed Feb 29th about a Tacoma truck. Paris got back to me quickly, quoted me a great price. I arrived at the dealer around 7pm after work, he was ready for me - we signed the deal, and I was able to drive off in my new truck very happy. Probably the best car buying experience I've ever had (and I've owned and purchased about 20 cars in my life so far) We had such a positive experience that we decided to trade in my wife's 2010 Prius for a new 2012 on the spot as well. That deal went very smooth and we were both able to drive home in our new Toyotas... couldn't be happier. Thanks again to Escondido Toyota - you guys are the best. Jacques Bernier -San Marcos CA 92078

shancher0538

14 de feb. de 2012

Employees have always been friendly, courteous, and competent. Service estimates have always been accurate. Service has always been completed in a timely manner. Service has always exceeded expections.

monnani77

27 de ene. de 2012

The sale manager has no respect towards customers. He was the one whe asked me to give him the best number to earn business from me and I did. He didn't say anything at that point and went off to talk to his general manager. After taking more than 30 minutes, he said he had UNBELIEVABLE, amazing discount and he said his general manager was really GENEROUS. In a situation that he underpriced my car and overpriced the new car, his paper was showing that there were only total $140.00 discount. When I said that this wasn't even funny, he said somthing that I shouldn't have tried to buy a car with unreasonable price. He should've said so from the beginning before he wasted my precious time. Who would on earth buy a new car after getting $140.00 discount? He totally mocked me and waste my time and his time. If I were way too unreasonable on price, like I said above, he should've said so from the beginning. So I won't waste my time and his time.

Bplacke

7 de ene. de 2012

I am a do it yourselfer mechanic, but like to use toyota parts. I have been burned several times using aftermarket parts on my vehicle,2005 Tacoma by going to the dealership, I know I am getting parts that are correct the first time and know they will last. If something is beyond my skill level I come to Toyota for help or service.

cinderkris

5 de ene. de 2012

I went into the dealership to have my oil changed the day before Christmas Eve. On New Years Day morning, nine days later, I noticed my heater was not blowing hot air, which I did not know at the time indicated my coolant could be low. Later the same day, I was on my way home from work and my check engine light came on. My car started running badly and my engine started making knocking noises. I pulled over and noticed there was no coolant in my vehicle. When I pulled the oil dip stick out smoke was emitting from the engine. Needless to say my car was out of commission and I was stuck on the side of the road. I later checked the code causing the check engine light and it stated it was a cooling system failure. The next day I called the service department at Toyota of Escondido and spoke with the service manager. I told him what had happened and explained I was just in for an oil change a week earlier. All the fluids in my car were supposedly checked and filled. They also checked for leaks in my cooling system. I know my car did not have any leaks because I am pretty aware of things like that. The service manager told me to bring the car in so they could do a diagnostic, free of charge. After the service technician looked at my car the service manager called me and told me they were not going to take any responsibility for the problem and told me the problem came from my head gasket blowing and sucking up all the coolant causing the engine to overheat.How can that happen if my coolant was already low, which was indicated by the heater not blowing hot air earlier in the morning? When I asked the service manager questions he could not answer he said he would speak with a technician and get back to me. He later informed me my engine head was separated from my block and the coolant was possibly leaking out the back. Again...I would know if there was a leak from my vehicle but apparently I'm not a technician so my opinion does not matter. I was later told by a friend that a blown head gasket could be the cause the separation.The million dollar question was where all my coolant went if it was just filled and I had no leaks. Plus, I had no coolant before my head gasket blew. The dealership said they could take apart the engine to find out what exactly happened but I would be charged anywhere from $500-$1000 to do so. They could not say they did not cause the problem but they wanted to charge me to figure it out. How does that work? As far as I was concerned they should still be investigating the cause of the problem and determine why there was no coolant in my vehicle. Needless to say they could not prove their innocence and I could not prove they were at fault but Im stuck with the $4500 bill to fix my car. Hmm...leaves me to wonder if my coolant actually got filled in the first place. My thoughts...probably not. What great service...Thank you Toyota of Escondido you can guarantee you will not receive any further business from me or anyone I know. Happy New Year!!

dianebank

9 de dic. de 2011

I am extremely disappointed with the service I received yesterday. Upon arrival, I asked if they would take a $19.95 oil change coupon from another Toyota dealer in town upon which the fine print was pointed to which states that the coupon was to be used with a punch card for discounts. I did not have one, however, I'm pretty sure the punch card is something that would be handed to a first time user customer. (upon paying for my oil change, the punch cards were stacked for the taking next to the cashier's register). I was then told that they could do my oil change for $24.99. When I started the ignition so he could register the mileage, the serviceman (finally) noticed I had a Lexus and tried to charge me $35.99 for the oil change. Oil is oil so I balked and I was given the $24.99 price. That day, I was scheduled to trade my car in for a 2012 Lexus. At the Lexus dealership, the service manager inspected my car to verify its trade-in value. The service manager came to me and informed me that there was a fresh rat's nest on top of my battery and to be aware that rats can potentially cause thousands if not tens of thousands of dollars of damage to the electrical system and hoses, etc. under the hood. My question is...wouldn't you think that the Toyota mechanic that serviced my car would have at least alerted me of the nest and potential for extensive damage, let alone, remove the nest when he opened the hood to refill my fluid levels and check the oil dipstick? As I drove away upon completion of service I noticed that my "oil maintenance" indicator light was not even turned off. Honestly, I am wondering if Toyota of Escondido really performed the oil change, or if they just charged me the money and did not service my car at all. BUYER BEWARE.

richstit

2 de dic. de 2011

I knew going in that a passenger side visor, even though a simple "cheap" part, would run me close to 100.00. But, seriously, Jennifer first quotes me at over 160.00 - after I question this she says, oh, that includes installation but they can knock off 10% of the price to help me out. Help me out? Installation? It's 2 screws and a screwdriver. I can just imagine the service people laughing their heads off at the expense of a customer as they screw in two screws to install a visor for over 60.00. Of course I told her I could probably handle the "installation" myself - and, no, I don't need an oil change on top of that. As I go to purchase the 100.00 piece of plastic (a visor that shouldn't have stopped staying in the up position on a 3-year-old truck and apparently just went out of warranty.. riiight..) the parts cashier doesn't give me a 10% discount so I have to remind him. It still totals over 100.00 for this simple plastic part but at least I didn't let them get me for the 60.00 to "install" it.. I mean, really, how is a customer supposed to walk away feeling good about a transaction where a service manager so obviously tries to rip them off - you cant tell me she didnt know the job entailed a screwdriver and two screws and that she couldnt suggest I install this simple part myself.

Finder0522

3 de nov. de 2011

Our 2007 Camery driver's side sun visor sagged into our view about 2 years ago. We had to remove it for safety reasons. We called Torota after we found that there were over 1400 similar complaints filed with the National Transportation Safety Board (NTSB). Escondido Toyota would not replace the visor unless we paid the $150.00. We'd be more impressed if the sub-standard quailty if your driver's side sun visor was rectified on our 2007 Camry. I used to think the terms Toyota and quality were interchangable.

adorward

4 de oct. de 2011

My wife and I have been VERY pleased with the sales process and service trips over the past year. The Sienna Van we bought had many advanced features compared to other makes and has performed like a champ.

onepost

20 de sep. de 2011

High pressure sales department is not fair in their negotiations and their customer service is terrible. Went to purchase a used prius and left after experiencing the worst customer service I have ever received anywhere. The salesman had the nerve to call me a few days later to ask if I had reconsidered their offer. The salesman doesn't know how to negotiate and uses the typical sales tactics. They want to talk about payments instead of the actual price of the car and price of the trade-in. I specifically asked to negotiate price and not payment three times before he finally got it. We were about $3k in difference in what i was willing to pay and the salesman wasted 2 hours of my time going back and forth to his manager. Each time he came back, total of 4 back and forth, he offered $100-200 more on trade-in and $200 less on an overpriced prius. Once I got up to leave someone came out of the sales office to try to persuade me. He was nice but at that point it was too late.

RebeccaL

31 de ago. de 2011

Despite the previous negative reviews for this dealership on this site AND a family member who had a bad experience with this dealership, I initiated contact on 8/27/11 with this dealer. I contacted them through the Costco auto buying program for used vehicles because their website listed several certified used vehicles of the make/model I was searching for. I received a call within 10 minutes from Barry, and we discussed the specific make/model I was interested in. Barry told me that the Costco program would provide me a discount off the lowest published price. We discussed specifically that this discount would be taken off the "Internet Special" prices as listed on the website that day.When I arrived, Barry welcomed me to the dealer and introduced me as a Costco buyer to Antonio Sanchez to handle my questions and possible purchase. After inspecting the vehicle and taking a test drive, we sat down to discuss the price. I raised a couple concerns about the condition of the vehicle, specifically that there were missing accessories (floor mats, cargo mat and tonneau cover), one of which was specifically listed on the website as being installed on the vehicle, and that the tires seemed excessively worn for a vehicle with only 15,000 miles on it.Antonio went to "speak with his manager" about the price and returned with a write up for the car at the Internet special price, and told me it was a firm price because "they were only making $100" at that price. I immediately pointed out that his price did not include the Costco discount I had been told about. I was then told that the Costco discount would not apply to the Internet Price, it would only apply to the original and much higher price.At that point, we together reviewed the dealer website where I pointed out the tonneau cover that was on the listing for this specific vehicle was missing. I was told that it was merely an option, despite it being listed under "Installed Options and Accessories." We also reviewed the CarFax report which showed that the dealer had mounted and installed tires, and I asked him to explain why the current tires were so worn for a vehicle with such low mileage. The response I got was that the price was still firm, and that the dealer was unwilling to negotiate at all, or even honor the previously quoted Costco discount. Despite this, I made a counteroffer on the vehicle. Antonio not only refused to consider this offer, but refused to bring it the attention of his manager, so I decided to leave. As I was driving away, Antonio chased me down in the parking lot, suddenly able to offer the Costco discount but unwilling to consider any other negotiations. I declined to pursue further discussions about any vehicle.Essentially, I felt I couldn't trust the dealership anymore when it took me actually driving out of the lot for them to honor the offer they had made to me on the phone. The dealer seemed to think that giving me the Costco discount was a big concession and doing me a favor, instead of that being the staring point of negotiations because it was the pricing they had already committed to.Guess it's still "business as usual" at Toyota of Escondido, and they've lost another potential customer.

ChrisHenter

29 de ago. de 2011

HI I recently went to Toyota Of Escondido for a used car, I felt has everything was going good until a mager came out to appraise my car. At this time i heard his salesmen make a remark about my wifes chest, and instead of reprimanding him he laughed wih him and then stared at my wifes boobs in a derogatory way. This was very displeasing to me and very untasteful. This was just the beginning of my bad experience at Toyota Of Escondido. The mager John then drove my car around the lot, and offered me a riducolus price for my trade in. I went to Toyota Of Carlsbad and they offered me $2500 more for my trade in then he did. Not only was his offer ridiculous, I found his behavior with his salesmen towards my wife very rude, and un-professional. You can rest assure I will make sure I will let all my friends know to not buy a car from Toyota Of Escondido, and theres not a more rude dealership out there. What happen to proffesionalism, and being curteous to people that bring you buisness. Well don't count on that from Toyota of Escondido, and espically they're manger John.

allisonramirez

26 de ago. de 2011

As Murphy's law has it, my extended Warranty expired April 2011 on my 2005 Tacoma, in which was paid off at the same time. I purchased my Truck from Toyota of Escondido, and have had all services performed there. So with that said, it was a surprise that the little man in a seat with a big red ball appeared on the dash. Unknowing to me, that is the AIR BAG Man, he appears when there is something wrong. I immediately called Toyota of Escondido, and asked for assistance, and I cannot say THANK YOU enough for the outstanding service Toyota of Escondido provided me! Not only do I always have great customer service, I was also blessed with assistance on the part to be replaced. I would like to acknowledge whom I feel went out of their way for me, my trusty Service Manager Jennifer Baray. Jennifer has been my regular Service Manager for some years now, and I wouldnt want it any other way. I hope that others within Toyota of Escondido can look to her as a model of great excellence for her Customer Service skills, she is AWESOME!!! I would also like to acknowledge Michelle Lynch, what a pleasant person to deal with, she was assuring, thanked me for being a customer, and assured me that Toyota of Escondido would see what they could do to assist me with my repair, and she followed through! My Truck was repaired, and I had my normal full service done. Now don't get me wrong, the little man in a seat with a big red ball was cute, but I am sure glad he is not showing anymore. Thank you Toyota for making this happen, and making sure I am always treated with respect, and I am assured that my vehicle & I will continue the great relationship we have developed, its a family now!! People who care about us are always doing little random acts of kindness for our benefit, and Toyota showed that to me!

And You're History

13 de jul. de 2011

Brought my vehicle in here recently for service and was ripped off. Fifty dollars labor and a two hour wait to install a battery! Yeah, I know, I should have shopped around and installed it myself.The service advisor, a female, was indifferent to my needs and seemed only interested in inflating the bill. The cashier gave me no greeting when I went to pay and didn't even look at me. Members of my family and I have come here for years to both buy vehicles and get them serviced, but no more. The quality of people they have working here has dropped off considerably. In all fairness, I will say that some of the people here are of good quality and are customer service oriented. In the future I will take my business elsewhere and I recommend all others do the same.

rnewton1065

18 de abr. de 2011

I went to look at FJ Crusiers on 4/16/11. The salesman, Steve, showed us one. We asked to test drive it but he said they weren't giving test drives because of gas prices and it was their busy time of day. He wouldn't even let us drive around the parking lot. He said we had to come back 3 days later. Then he got a call that he said he had to take and he needed to lock the car up. We watched him just go and stand next to the front door. We went to Toyota Carlsbad and bought the same FJ Crusier. Another couple at Carlsbad said they also had a bad experience at Escondido and then went to Carlsbad. I will never go back to Toyota Escondido.

rumina

27 de mar. de 2011

Bought a truck, took it home then noticed that it had been repaired and was not told of this before i bought it. Went back to try and get a discount or another one and they wanted to buy it back from me but for alot less then what I paid. I think they should take it back without me loosing any money because if they had told me about the prior damage I would have not purchased the truck. I have boughten 3 cars from Toyota and will not buy anymore when i am in need of one. Toyota of escondido do not care of customer satisfaction and are dishonest. I will give Toyota of Escondido very bad rating anywhere I can and will not recommend it as a good auto dealer.

jillbargabus

14 de feb. de 2011

Lauren was exceptional in her ability and thoroughness to get me in and out of the dealership with my new 2011 Scion tc in January with no problems. I am a busy, full-time student, and she was insistent on making my visit to Toyota as easy and positive as possible, knowing how stressed I already am with my busy schedule. I was able to come in and walk out with a new set of keys within minutes! Thank you, Lauren, for bending over backwards for me!

kevinmorrison

14 de feb. de 2011

I was looking online at the Scion TC, So when I drove to the dealership in Escondido Lauren was there to help me, Lauren answered all my questions showed me the 2010 and the 2011 models. I feel the best thing for me was there was no pressure. For me this was a big deal I have owned my car for 13 years and Lauren was patient. I think the price of this car is very fair and I am very happy with it I love my new TC.. I just want to say thanks again Lauren.

andersonbl

13 de feb. de 2011

Toyota Escondido gets a '5' rating for all categories because the entire process was smooth, respectful, and genuine. Our sales person, Lauren Collins of Scion, was fantastic, authentic, and answered our many questions. With Scion, there is no haggling, which my and wife and I were relieved to learn. Our financing terms were very fair and matched what we thought would be fair given our credit scores. Overall, I would recommend Toyota Escondido to my friends and family and especially would recommend Lauren Collins. We will definitely be buying our family's future cars from this dealership because of her! :)

Bernard R. Hayes

11 de ago. de 2010

Jessica logged me for my 12-month service. She was most pleasant. Although I was a bit late for my appointment and on a short time before a following appointment, she conducted herself pleasantly, patiently and effectively.I met Julio while was seated in the customer waiting room. I was watching him pretty closely while he used what I considered to be a fairly elaborate coffee machine. He sensed my presence, asked me if he could explain the machine and showed me just how it worked. Again, as an employee contact, he was very pleasant and a favorable representative of the agency.As a past employer of a great many people, I rated these folks as top flight agency representatives reflective of the standards set by the agency owner and his employment of people who meet these standards.

dj928

11 de may. de 2007

I tried to bring in my car for a warranty service. I made an appointment weeks in advance, but they didn't have the part ready when we got there (they had given it to someone else). I was blown off when I tried to reach them to voice my complaint and my letter to the owner was ignored.