Timmy Turner

31 de jul. de 2015

Great atmosphere, helpful salesman, honest and caring about my needs

Jersey Shore

30 de may. de 2015

Had the best experience trading in my used Highlander for a new Highlander. My thanks to Ken Drake, MJ, Julius Mays, and Fred Long for making this a comfortable all around experience from the sale department to the business management department.Thanks again, will see you in 60,000 miles,Gary Ritz

EQE

22 de may. de 2015

I had a recall issue on one of my Toyota vehicles and called a different Toyota dealership and was told they didn't perform this service on Fridays and Saturdays . This was bad business sense and unacceptable in my opinion. I was tentative about calling Team Toyota due to previous experience with that dealership; however, they were closer to my home. Nevertheless when I contacted Toyota of Merrillville their response was positive from the start of my phone call to the service that was performed. It's refreshing to know that there still are some businesses that get it, treat people the way you should be treated and everyone wins.

Devyn

2 de mar. de 2015

I bought a 2008 Toyota Prius used from this dealer in December. It is now the very first days of March and my car has been acting up for the last week. Two days ago my master warning light apparatus on my dash along with the HYBRID SYSTEM FAILURE LIGHT which is pretty scary considering I just spent a hefty amount of money on this car and the hybrid system cost is no joke. So I call the dealership and I ask them what I should do. They tell me I should not be driving this car but they will not be able to look at it for another 4 days. REALLY. I just got this car two months ago and it's undrivable. Anyway, I brought it up there anyway and dropped it off. They call me the next day and tell me that my starting battery has went out (how convienient because it's not covered under warranty, whereas my hybrid system is) and it was going to cost $399 for them to install the battery but also $99.95 just because they looked at the car and diagnosed the problem. When I bought the car they told me they did a complete system check, that everything was good to go. Yet my battery goes out after two months of driving? And also my break pads are worn down to the metal? I am incredibly dissatisfied with this dealer. They seemed very honest at first. I would NEVER recommend anyone to buy a car from here, especially used.

Bamboozled

28 de ene. de 2015

Either the salesman was ignorant about something he should know and understand or they're all in cahoots to close an all cash deal. Either way the lies came out in the end and I hate even driving past this dealership. Don't be fooled by the friendly con game you experience coming in. It's a facade. Confront them and you will receive the nastiest reaction you'd ever imagine.

myhonestopinion

11 de nov. de 2014

Don't go to this dealership. They will add unnecessary charges into your car deal to make the most profit. They don't care about the customer but themselves. Stay away from this place!

John H

7 de nov. de 2014

Pleasant, "non-threatening", easy, accommodating- super experience buying a car! We love our Avalon!

charbeck2

26 de oct. de 2014

This dealership is one of the worst when taking your car in for service! They will try to get you to agree to very expensive maintenance and it became so expensive, that we started going to a reliable mechanic. It also kept us from buying a Toyota when we have been Toyota customers since 1988, no longer. We left the Toyota dealer and went across 30 to the Nissan/Kia dealer and bought our new car there instead of spending major dollars trying to fix a 2007 Camry!

Michael G.

30 de jul. de 2014

Overall satisfaction! Staff well informed & eager to please!

Apryl R.

30 de jul. de 2014

Everything has been a very nice experience at Toyota of Merrillville.

Annie P.

30 de jul. de 2014

Andrew Vicari is the BEST salesman EVER! I loved working with him!

Lori F.

24 de jul. de 2014

Enjoyed working with Lazo Ilich! He is a GREAT Salesman!

Connie

24 de jul. de 2014

I love the vehicle except the sliding console it is very annoying - hopefully it will get recalled & repaired. Thank you!

Tony

24 de jul. de 2014

Excellent customer service as well as sales. I would like to mention that Irene was extremely helpful as well as very courteous.

Kylee

24 de jul. de 2014

I loved the experience I had at Toyota. Kim was great to work with and the time spent there was entertaining

Erin F.

11 de jul. de 2014

Tom was wonderful to work with on picking out my new car!

Tom

29 de abr. de 2014

Craig was so easy to work with and never did I feel pressured to purchase a vehicle. I would highly recommend this dealership to anyone who is interested in buying a car.

Gerald and Mary Ann

28 de abr. de 2014

Very professional, clean, high class, feel very comfortable with personnel.

Jeannine

23 de abr. de 2014

I really felt relaxed and comfortable with and working with Lazo. He made the whole experience very pleasant. I recommended for my sister who is buying a new vehicle to come in and see him!

andykal92

19 de abr. de 2014

I came in looking to trade my car in for a more affordable one. My salesman, Lazo, made me feel very comfortable and confident with my decision. He made sure i got everything I was looking for. I would recommend this dealership to everyone!

Hellen K

18 de abr. de 2014

I bought a camry early this month from Toyota of Merrillville. Demetri was my car salesman and I am thankful for that. The car buying experience was very easy and haggle free. He gave me a great deal and even through in over 20 free car washes. I usually feel pressured by car salesmen, however I did not feel any pressure to buy a car right now. It was a relief to found the perfect car for my family the first place I looked. I would recommend for anyone to buy a car here.

Laura

17 de abr. de 2014

The purchasing experience was quick, easy, and enjoyable. Our sales consultant was helpful and knowledgeable. We will be purchasing from Toyota of Merrillville again!

Alfred

17 de abr. de 2014

I had the best experience I ever had purchasing a car. Everyone was extremely nice. I was able to look at everything I wanted to see and all my questions were answered.

Jensen

14 de abr. de 2014

Very satisfied with Courtney Hynes' professionalism, friendliness, and knowledge about the products.

Andrew

11 de abr. de 2014

Great service, Courtney Hynes was a great salesman and took care of all my questions.

Trinidad

10 de abr. de 2014

Excellent experience at Toyota of Merrillville. Tom Rodgers was curteous and financing department was quick and easy!

Elizabeth

10 de abr. de 2014

I was amazed at the helpfullness that we received. There was no wheeling and dealing and Edna Lee was straight with us on everything. She was an amazing help.

Brenda

10 de abr. de 2014

MJ greeted us as soon as I got out of the car. He was gracious and accommodating. Answered all of my questions. Patient during the test drive and gave me exactly what I wanted. I will send all of my friends and family to Toyota of Merrillville.

Jacob

8 de abr. de 2014

I was very happy with MJ and Ken Hunter. They made my car buying experience easy! If I know of anyone looking to purchase a vehicle, I will definitely send them to Toyota of Merrillville.

Randall

7 de abr. de 2014

Lazo is an excellent salesman and customer service rep. He knows his product and has the perfect personality for his job. It was a great experience again. This is my 3rd Rav4 I've bought from your dealership.

Bryan

7 de abr. de 2014

I was very pleased with the service provided by MJ. My experience was very satisfactory to say the least.

Rich Tinerella

30 de mar. de 2014

Stopped by on a Thursday and told Lazo, the sales person, I was interested in test driving the Rav-4. Last year I was in there to check out the Venza. I didn't have time to test drive the Rav and told Lazo that I would be back because I was vary interested in the Rav. I also told him that I was comparing 3 other vehicles in that class and trying to make up my mind which one to buy. Talking with my partner and other people including all the sales people that we spoke to, I stated that all of the vehicles I was considering had great qualities and all are recommended by Consumer Reports but none of them really thrilled me! Saturday, we returned to talk to Lazo. When we walked into the showroom another vehicle caught my eye - the VENZA! Needless to say we test drove the Venza before the Rav. I enjoyed both vehicles. The new Rav drives, handles and rides much better than the previous model which my partner has. The Venza took me by surprise. I thought it was the 6 cylinder and it was the 4 cylinder. The comfort level exceeded my expectations. The deal that they were willing to give me, blew me away. I had no intentions of purchasing a vehicle today but we left there with the Venza and on Monday my partner is planning on returning to pick-up the Rav-4 that we had taken on the test drive! This was not are first time purchasing a vehicle from this dealership. Our 09' Rav-4 was purchased here and we have brought in friends who ended-up buying. Thanks to the "A" - Team at Merrillville Toyota!!!!!!!!!!!!!!!1

jeffreyreimer

29 de mar. de 2014

We give this dealership the highest rating, because everyone we dealt with was friendly and knowledgeable. From beginning to end, we received the best customer service and the best deal around. We purchased a Toyota Corolla S, which was our first Toyota purchase. Couldn't believe the great value for the price. We will definitely recommend Toyota of Merrillville to all our friends and family.

Scott

28 de mar. de 2014

We shopped other local dealers and best deal here with no hassle

tiffany0119

17 de mar. de 2014

I will definitely be back to this dealership when I need a new car again. Edward worked hard to get us the kind of car we loved with the price we could afford. He's an amazing salesman!!! He was very friendly & personable. It showed that he knew what he was talking about. He was very thorough when showing us how everything operated in the car.

gaildp

10 de mar. de 2014

Great service ,Ed was a great salesman.The whole team is very professional.Helped us purchase the perfect car to fit our budget and needs.

MeganS1

8 de dic. de 2013

My husband and I have been looking to purchase 2 new vehicles. We have looked at several dealerships with little luck. After being lied to at many other dealerships I wasn't very optimistic walking into Toyota of Merrillville. We had called Toyota of Merrillville before driving out and talked to a sales representative Jermey. We let him know what we were looking for and told him we would be in shortly. Once we arrived Jermey met us outside and introduced himself. He already had cars pulled up that we said we were interested in. I have never had someone do that for me before. After talking with Jermey our sales representative I began to realize this wasn't like the other places. My husband and I ended up purchasing 2 vehicles yesterday. I can honestly say this company has the best customer service I have ever encountered. Even the other employees walking around all said hello, congrats, etc The owner went way above and beyond to make sure we were happy and comfortable with our purchase. I would highly recommend this dealership to any family, or person looking for a new or used vehicle. From the sales representatives, to finance team, owners and all employees I have never encountered such honest people at a dealership. Thank Toyota of Merrillville!!!!!!

Powerlifter

30 de oct. de 2013

I always read reviews before I go into dealerships because I want to avoid places that try to take advantage. Toyota of Merrillville has many good reviews online. I knew I would have a hard time finding a good reliable car because of my credit. Jeremy and Ken made my experience very easy and didn't pressure me into anything. I am now a proud owner of a 2008 Toyota Camry. I am very pleased with my experience and I recommend this dealership.

zmphillips219

30 de oct. de 2013

Toyota of Merrillville offered an amazing experience. Every employee was on top of their game. Car lot of building facility exceeded expectations with organization, cleanliness, and structure. As soon as you step inside, employees have a smile waiting to help you.

meg23

29 de oct. de 2013

I went to Toyota of Merrillville because I have heard good things about the dealership through my friend that bought a Toyota Camry. It is close to home and I wanted to get a second car. When I got to the dealership I was greeted by Jeremy. He was very patient and helped me find a great second car that fit right in my budget. All of the sales people were friendly and having a good time which made me feel comfortable. Doing business here was very easy and I will go back when I need another NEW car! I highly recommend this dealership to anyone that is looking for a new car.

armour213

28 de oct. de 2013

I actually went in for service and a hubcap replacement on my 2011 Corolla and left with a Brand NEW 2013 Camry. Edna Lee is a wonderful person. She follows up and makes good on her word. She makes me feel like a friend and not as if she is meeting a quota. :) 2 Thumbs up!!!!!

isaacthree

28 de oct. de 2013

TEAM TOYOTA IS OUTSTANDING,MAGNIFICENT, AMAZING, STUPENDOUS, EXCELLENT! THE WHOLE LOT OF THE STAFF PROVIDED QUALITY CARE, PROFESSIONALISM, SKILL, HONESTY, AND COURTEOUSNESS. EDNA LEE GONZALES IS A TOP-NOTCH SALESWOMAN WHO WAS INSTRUMENTAL IN GETTING ME MY 2013 TOYOTA CAMRY!! SHE'S THE GREATEST AND DESERVES TO BE EMPLOYEE OF THE YEAR!!!!!!! TRIPLE A+ ALL ACROSS THE BOARD!!!!!!!!!!!!!!!! THIS PLACE IS A BLESSING TO SO MANY PEOPLE. GOD BLESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

liduvina espinosa

28 de oct. de 2013

I bought a 2004 Toyota sienna limited edition perfect for my family of seven. The price was an unbelievable bargain. The employee that serviced me made me extremely comfortable and did everything to ensure that my needs were met. I am driving not only a reliable vehicle but a vehicle of my dreams! Thank you Toyota!

Isaac E Preston III

27 de oct. de 2013

TEAM TOYOTA OF MERRILLVILLE IS GREAT, EXCELLENT, STUPENDOUS, MAGNIFICENT!!! VERY SKILLED, PROFESSIONAL, TRUSTWORTHY STAFF. EDNA LEE GONZALEZ IS AN AMAZING SALESWOMAN!!!! SHE HELPED ME GET MY 2013 TOYOTA CAMRY AND SHE DESERVES TO BE EMPLOYEE OF THE YEAR WITH 100% INCREASE IN PAY!!!! TRIPLE A+ GOES TO HER AND THE WHOLE LOT OF YOU! GOD BLESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

scottheuring

27 de oct. de 2013

Although we didn't buy a car on this visit we certainly will be back to see Craig when we are ready to buy. What a nice young man...and handsome too.

Q. Armour

26 de oct. de 2013

The team at this location really care about their customers satisfaction and happiness. I am very happy that I gave toyota a try. :) :) :) Edna Lee is awesome. She stands by her word.

jkp123

4 de oct. de 2013

This dealership helped me get a car for my daughter. It was a surprise birthday gift for her because she has a job and is now going to school to. I wanted something safe in the winter, good on gas and in good shape. Rahoul showed me the Rav4 which was perfect because it wasnt too big of an SUV, was a 4 cylinder and good on Gas with AWD. He knew all about its features, was friendly and wasnt pushy at all. I took it for a long test drive and it was in great shape. My credit isnt the best so Mr. Hunter got me a low payment on a loan with a little bit down payment to reestablish myself without paying through the nose! They treated with me with respect even though I may have not been buying the most expensive car or have great credit. They gave me a fair deal and I will always go back when I need another vehicle for my family. Everyone greeted me with a smile and was courteous. The icing on the cake was that they threw in 20 free carwashes and told me my first oil change will be complimentary. Thats a great deal and I definitely recommend Toyota of Merrillville on route 30!

Raquelruiz1892

2 de oct. de 2013

Five star service, from the sales associates to the the automobiles. Toyota in Merrillville really does have excellent customer service. My sales associate, Demetri, made buying a car so easy! He had all the right information, details and answers to all of my questions, couldn't of had a better experience. I am definitely a repeat customer, thank you Toyota of Merrillville!

Raquel1892

2 de oct. de 2013

Five star service, from the sales associates to the the automobiles. Toyota in Merrillville really does have excellent customer service. My sales associate, Demetri, made buying a car so easy! He had all the right information, details and answers to all of my questions, couldn't of had a better experience. I am definitely a repeat customer, thank you Toyota of Merrillville!

Astofko

2 de oct. de 2013

What a easy car buying experience it was! Demetrios made me feel more than comfortable, and I got a great deal on my car!! I will recommend Team Toyota of Merrillville to all my friends and family! They even gave me 20 free car washes with my purchase ! Will see team Toyota for my next car purchase !

ericagieras

2 de oct. de 2013

I was so pleased with the experience that I had at this dealership. Everyone was very friendly and helpful. My sales associate Rahul was super helpful and patient with me. He answered all my questions and made my car buying experience very positive. Everything went smoothly and I am so happy with my new Scion tC! Thanks Rahul!!

kimland

2 de oct. de 2013

Very accomodating group of salespeople. Rahul took the time to work figures out with us. I really liked the idea that we were able to take the new vehicle to lunch to discuss our personal options.

dwhiting

29 de abr. de 2013

Toyota of Merrillville provided "excellent" customer service. I was "highly satisfied" with the staff regarding the purchase of my 2013 RAV4. I have purchased several vehicles through Toyota of Merrillville and have been more than pleased with each and every purchase. I would highly recommend this dealership to all my friends, family and co-workers. The purchasing processing was quite easy, efficient and quick.

drryanpharmd

23 de abr. de 2013

I took my Camry to Toyota of Merrillville for an oil change. The service department screwed up my car. Upon realizing thier mistake, I contacted them and talked to 4 different people, including the service manager and the owner. All of them refused to take responsibility for thier mistake and refused to correct it, unless of course I paid for it. This is not the first problem I have had with this dealership, but it will be the last. They have poor customer service, a poor service quality, and the worst overall experience I have ever had at any business. I will never again give them my money or business and I recommend everyone else do the same.

unhappyRN

27 de feb. de 2012

I bought a BRAND NEW 2012 Scion xB (with 21 miles on it)from them on Thursday evening and parked it in my garage. Wayne was my salesman and was friendly and made my sales tranaction easy. He ordered car mats as they did not have them in stock and told me he would call when they came in. He called promptly on Saturday, leaving a message saying my mats were in could I please come in so they can put them in my car for me. My complaint is not with Wayne, I suggest he find an employer with some integrity! Due to my work schedule I could not make it until late Monday morning. 4 DAYS after I drove off the lot. Friday afternoon I drove to my parents house, hitting/running over NOTHING and drove to work Saturday and Sunday...again hitting/running over NOTHING. There is ZERO evidence that another car ran into me to cause the damage I found. No dings, dents, scratches anywhere on teh body. As Wayne and I walked to put the mats in my car I notice my foggy water-filled passenger headlight. He had me pull into Service immediately to check it out...the nightmare begins! We were told to wait in the waiting area until they inspected the car. We were told the light would be replaced they would call when it came in. We left. While cleaning my car and my husband further inspecting the light he sees the hood is not aligned and is touching the fender on the driver side, the whole headlight is cracked where it attaches to the car, the bumper underneath is cracked, broken, and smashed back.There is safety blue paint on the underside of the bumper as if someone hit or ran into something on the ground. The whole front bumper of the car is bent to the point that none of the bumper or the passenger headlight lines up correctly. Which raises the question...How is a new headlight going to fit in properly? My husband overheard the salesman say to another employee...so we never got the car inspected. We were told THEY would not sell a car with damage someone obviously hit something. Basically saying we hit something and were lying to get it fixed for free. Don't let me forget that Thursday evening I sat there for 10-15 minutes after I was told my car was ready because the salesman couldn't find it after they took it back to clean it up for me...umm it was in the showroom, how dirty could it have been! He didn't know where it went and was looking for it. I was sold a brand new damaged car and only found out because my headlight got waterlogged after my first visit to the carwash. They made NO ATTEMPTS to even try to fix anything but the light and at this point I am not expecting a call when the new headlight comes in.

ikeruse

1 de ago. de 2011

My window was not broken when I dropped my car off for work at the dealership. It was broken when I picked it up. I notified the service personnel and was told they were closing and there was nothing they could do right then. I suggested they bring the car in, take a look, clean the glass up, and tape a cover over the window for me and they agreed that was a good idea. Days later after having to go back in to meet with the service department manager and listen to "how do we know you didn't go out and break your window" all I was able to get was an after market window. After speaking with the owner I was still only able to get an after market window but having gone as far as I could I accepted. I scheduled the window to be fixed at Broadway Auto Glass (A++ Great Place). The owners son was the one installing my after market window. He pulled it out of the box.... took one look and decided not to install the window knowing that I, the customer, would not be happy. He said "it just didn't look right, I new you would not be happy". Broadway Auto Glass called the dealership and explained. The next time I spoke with the dealer they asked me to just drop my car off and they would take care of it. Fat chance I would ever trust them with my car again. Why couldn't it be put in at Brodway Auto Glass or another shop of my choosing? Why.... because they were planning on putting the same after market window in again, the same one Broadway and I told them was unacceptable. I know because I wrote down the model number the first time and checked before they went to install it the second time. Very very shady. I spoke with the service manager again and got no where. He wouldn't let me speak to the owner again and he actually hung up on me. Wow! DO NOT TAKE YOUR CAR HERE

TOMWALK

5 de dic. de 2010

My family has owned 12 Toyotas, and we're loyal Toyota customers. That said, if your car needs serviced, stay away from this dealership. Not only do they do poor work, they're rude and dishonest on top of it. I'm not a "negative Nancy"-- I'll pay a compliment where it's due, but this place is truly terrible. 3 other relatives and I all had the same experience when getting our vehicles repaired here: we went in to get one thing fixed, and our car came away with a new and different, though definitely related, problem. When trying to resolve this issue, we were either told that we were imagining the problem or that the two problems were completely unrelated. A trip to another service, while inconvenient, confirmed our suspicions. I'm not sure what kind of show they're running at this dealership, but I'd recommend to steer clear.