Dianeg1075

15 de jun. de 2016

We are very pleased with our sales experience. Dan Chernov really worked with us to get us the best deal on our new Camry xle in the color combo we really wanted. We are looking forward to a long and great relationship with Touota of Morristown

Chris

28 de may. de 2016

This is my go to dealer for my toyota purchases. Friendly staff that makes it easy to buy or lease. Honored the price they promised on both of my purchases. Will be back again for my 3rd purchase from this dealership.

Gail and Tony

18 de may. de 2016

Service advisor Robert Morath demonstrated excellent communication skills and knowledge of his products. He listened carefully to our questions and provided appropriate answers. He made the experience pleasant and informative which led to our decision to purchase a new Avalon from Toyota of Morristown. We especially appreciated his instruction on the interior electronic features in the vehicle when we picked it up. Robert is an asset to Toyota of Morristown. We rate him five stars. Tony and Gail DiSalvo

Angel

14 de may. de 2016

Robert Morath, Thanks you for walking us through the sometimes painful process of purchasing a vehicle. You delivered on your promises, guided us through the process and delivered incredible follow up. Thanks for your integrity, that is rare. I highly recommend Robert and Toyota of Morristown, they will earn my future business and referrals. Thank you.

Safia

10 de may. de 2016

Debra Sanone She made this entire experience worth the 20 mile ride to the dealership. Got us a great deal, thank you Debra.

ROMAINE REINER

13 de abr. de 2016

Marc and Rhad worked with us and diligently pursed locating the Car and Color of my New Celestial Silver Metalic, Toyota Camry LXE V6. It took a while but they came up with the car of my Dreams and at the right price.I am very happy with my new Toyota and will return to buy another car in the future.

Kim

11 de abr. de 2016

Just purchased a 2016 RAV4 from Robert Morath. Robert was a pleasure to work with as he was knowledgeable, answered all my questions and I did not feel pressured into any transaction. He was great, even after the sale of my car, with follow-up phone calls to check-in and make sure everything was going well. I enjoyed working with Robert so much that I sent a friend over to meet with him and she walked out with a 2016 RAV4 as well. Overall, a smooth and pleasant experience.

Michael

8 de abr. de 2016

Nobody likes using their valuable time and money on car repairs, but the staff at Toyota of Morristown do their best to make this generally unpleasant occasion as painless as possible. Every staff member I interacted with was friendly and courteous, and while I sat and waited for my car, I observed nothing but the same as I watched the staff interact with other customers... this includes the employees checking in the cars, the staff helping guests inside, and the technicians themselves. On this particular occasion, I had the pleasure of being helped by both Judy Forsyth and Alex. They always provided me with thorough and accurate estimates before doing any repairs, explained what and why each repair was needed, and did so without adding stress, pressure, or intimidation to the experience. And the waiting areas are spacious and comfortable, with amenities like wifi, coffee, and snacks. Even though they service all different car makes, I was so impressed by Toyota of Morristown that it will actually make me consider buying a Toyota for my next car, just to know that I can rely on their care and expertise. Thanks again!

deboraC

2 de abr. de 2016

Everyone is extremely professional and friendly from the minute you arrive!! Service is fast and HONEST! No unnecessary work done to over charge you...much appreciated!

enlconsultingatmsn.com

26 de mar. de 2016

Ray O'Brien in the Service Dept. is tremendous! He's professional, thorough, caring and cares about the customer 110%!I Highly Recommend this Dealership!

Patti222

9 de mar. de 2016

I recently purchased a 2013 RAV4 at Toyota of Morristown. I was very pleased with the service I received from Marlon Roberts. He was friendly and spent time going over every detail of the sale.Marlon looked and acted like a professional in every way. He made me comfortable with what can sometimes be a trying experience. Other dealership salesman could learn from Marlon.The person with me during the purchase also remarked about him. "What a difference a good salesman makes!"I am very pleased with the car. Marlon Roberts was indeed, a reason I made the purchase at Toyota of Morristown.Patti Porash

AmyN

26 de feb. de 2016

Lousy visit to this dealership tonight. Jack, a BDC manager, made lots of claims he could not keep once I was at the dealership. I had called him to get specific info on a car. Gave me the wrong information because he couldn't bother to check the accuracy. Waste of time.

Kumar

23 de feb. de 2016

I just brought a Toyota Prius 4 from this dealership. It was a very pleasent and excellent experince. Although the car color I wanted was not available at this dealership, they searched other dealers and got the car for me within the time frame promised. The young salesman was very enthusiastic and went over the technical details of the car carefully with us and explained all the complex technology stuff in the car very thouroughly. We are very pleased with the car buying experince at Toyota of Morristown

Anna

23 de feb. de 2016

Robert Morath is the reason why I bought my 2014 Toyota Corolla LE in October 2015. During the whole sales process, he was professional, knowledgeable, and patient with my questions. I always had the sense I was being taken care of by an honest and caring person, not only out to make sale, but to sell me what I could afford and enjoy. My perfect fit! Robert has discovered what the customer needs when they go into the huge world of car buying and that is why I give him the highest recommendation. I had visited two other Toyota dealers that day and felt pressure and slick salesmanship - no thanks. I would not only go back again to Robert Morath, but highly recommend him to everyone interested in an honest and pleasant buying experience. From a very happy customer, Thanks!

Kim

18 de feb. de 2016

I was in recently looking at the Toyota Rav 4 for my mother. Robert knew exactly what is was that I was looking for and made the whole experience pleasant. I never felt any pressure and he made us feel like we were all that matter during our time there. Now I just have to get my mother to agree to get a new car!

Happy Customer

5 de feb. de 2016

Very friendly people. Get in and out within an hour.

SusanMGM

2 de feb. de 2016

This is the happiest working environment I've ever encountered. From the purchase of my car to any time I've returned to get it serviced. The experience has always been professional, courteous and stress free. Every. Single. Time. Worked with almost everyone in the Service Department.

Tacoma Fan

2 de feb. de 2016

Just trying to get them to listen to my requirement proved very difficult. Both the sales rep: Junior and the manager: Alvin were very poor communicators. I think I knew more about the auto in question than did the rep and all the manager wanted to do was sell me a special deal on a 2015 leftover. Neither listened to what I was asking for. I was very disappointed and will probably not return.

nscargrif

1 de feb. de 2016

I worked with Len P.(salesman), Anthony M.(manager), and Joe in finance and enjoyed my experience overall. The whole process was quick and efficient.

drrupin

31 de ene. de 2016

Friendly staff. Excellent customer service. Better than other dealer on the road..loved experience.their priority was to give best car in best price..would love to do buisness again.

Jeff Z

29 de ene. de 2016

I was initially contacted by Jack Tuminaro after I submitted an online request for additional information on a Corolla. Jack T provided the information I needed after several emails and phone calls. This initial interaction was a surprisingly pleasant experience. I was ready to come in to test-drive a vehicle and to discuss pricing. I arrived at the dealership and felt immediately welcomed at the reception desk. I did not feel "targeted". I was introduced to Marlon Roberts (Client Advisor) who was already aware of the communication I've had with Jack T and knowledgeable on the vehicle (features, pricing, etc.) I was interested in. We test-drove the car and came back to review some numbers (I did bring a calculator). I also met with Alvin Delgado (Sales Manager). He and Alvin were personable and easy to deal with. Everything was transparent with the pricing. Pricing was extremely competitive. I left the dealership (without much sales pressure) to review the sales offer at home. I returned a few hours later and finalized the purchase. I arranged to come in the next day at a specific time and drove off with my new car easily within 35 min after arriving at the dealership. This was a surprisingly pleasant and easy car buying experience.

Jeff Z

28 de ene. de 2016

I was initially contacted by Jack T after I submitted an online request for additional information on a Corolla. Jack T provided the information I needed after several emails and phone calls. This initial interaction was a surprisingly pleasant experience. I was ready to come in to test-drive a vehicle and to discuss pricing. I arrived at the dealership and felt immediately welcomed at the reception desk. I did not feel "targeted". I was introduced to Marlon R (Client Advisor) who was already aware of the communication I've had with Jack T and knowledgeable on the vehicle (features, pricing, etc.) I was interested in. We test-drove the car and came back to review some numbers (I did bring a calculator). I also met with Alvin D (Sales Manager). He and Alvin were personable and easy to deal with. Everything was transparent with the pricing. Pricing was extremely competitive. I left the dealership (without much sales pressure) to review the sales offer at home. I returned a few hours later and finalized the purchase. I arranged to come in the next day at a specific time and drove off with my new car easily within 35 min after arriving at the dealership. This was a surprisingly pleasant and easy car buying experience.

Salsberg,Sue

17 de dic. de 2015

My husband and I recently purchased 2 cars from Toyota of Morristown.We had an excellent experience buying from them in the past so we naturally returned for our new cars Toyota products speak for themselves in quality. To have a dealership that cares about it's customers is fantastic!

Andrew Roettger

16 de dic. de 2015

Dan Chernov helped me get out of my current 2013 Camry Lease and into a new 2016 Corolla. I got exactly what I wanted and was able to save some money in the process. All in an hour.

Wendy B

5 de dic. de 2015

Len Pizza was great, gave me the car I wanted for the price I wanted, no haggling.

Happy Shopper

1 de dic. de 2015

Customer service was excellent. I never felt pressure to make a decision right away but was shown the vehicles I was interested in and provided with the information on each one to make an informed decision.

JulesK

25 de nov. de 2015

The folks at Toyota of Morristown have their act together. Everything from outreach to delivering the automobile was done with a high degree of professionalism.

Nice experience

19 de nov. de 2015

I got a Toyota Highlander recently from Toyota Morristown and our experience with the Sales team particular with Marlon R was great, he dedicate a lot of his time to show us the features, and different options, also was very helpful for the follow up on items, service and complete the transaction. He also gave lunch to our kids ! as we were waiting for the car. Nice experience ! - Alejandro L L -

KC17

16 de nov. de 2015

After numerous attempts at buying a highlander and several unscrupulous salesmen later , I stumbled upon Toyota of Morristown. I seriously need to write a blog about buying a car to help those unsuspecting car buyers who get cheated by scammers aka salesmen. So I was in the market for a CPO Toyota Highlander. Toyota of Morristown put up an ad on the toyotacertified.com website and it seemed like a great deal. I was the first one to get into the dealership to check out this vehicle. Debra Sansone was the sales rep that helped me with the process. She was very helpful and courteous towards me. The manager Alvin (Delgado I think) was pretty nice as well. I traded in my Jag and was pretty upset with the trade in price but it is what it is. I could have sat on my car and wasted a few weeks trying to sell it privately. But I traded it in anyways of my own volition. The financing part was pretty good albeit I got suckered into buying the maintenance plan and the frills. But as opposed to my other experiences with dealerships, this was very pleasant. If I had to buy another car I would surely stop by this dealership. I know if we have a bad experience we usually rant on forever but this time I thought since I had a good experience I should let people out there know that there are some nice dealers out there. All the best in your hunt.

Mike

14 de nov. de 2015

I was nearing the end of my second lease from Toyota of Morristown and decided to see if they could continue their ability to make the sales experience as easy as possible. I asked for John Dockx since he was the person who assisted me for the previous leases. He was able to help me to quickly make my choice from amongst the many available models and colors that was available. I was also happy with the financial terms of the lease that was finally agreed to. I would highly recommend Toyota of Morristown for your car purchase or leasing needs.

sanjoy

11 de nov. de 2015

Lease a new Camry awesome customer service from quote to delivery!!I was assigned one person and he was ready as soon as I arrived and he took care of everything for me.I was seating on his desk and got all the paper work done form his desk only, except for the final documentation.It was great!!

deeti

4 de nov. de 2015

After getting car serviced i received feedback that my batteries are working fine but this morning i had problems starting my car. I am afraid if something was overlooked or messed up with batteries,

MariaM

16 de oct. de 2015

I typically dread the car buying process but John Dockx actually made it a pleasant experience. He took the time to explain everything and was extremely efficient and thorough. I highly recommend John - and I love my new car!

AnkurPatel23

9 de oct. de 2015

These guys are absolutely the most UNPROFESSIONAL dealership ever. I cannot imagine WORSE CUSTOMER SERVICE anywhere for any business much less a car dealership,I won't even go into the actual negotiation of my lease which ended messy because after getting to a monthly payment we were comfortable with, at the very end when we were signing the papers with the finance manager/ANTHONY, they threw on a "restocking charge" that was never once mentioned before. That said, we ended on messy terms after aggressively questioning why this was never brought up until the very end.Let's get into the main point of my complaint. After agreeing to terms of the lease, we made it very clear to them that when the license plates come in (usually 2-3 weeks after you sign), they would need to send them to me in New Hampshire as I would be away for my graduate program and not be able to physically come in to pick them up before the temporary license plate expires (today October 9th) since I am over 5 hours away. After making this explicitly clear, they agreed saying "that's fine, we'll figure it out once the plates come in." Flash forward to 12 days ago when the plates come in. I directly tried to call my salesperson, MARLON, who does not call me back (called 5+ times, sent a few emails and left a few voicemails) I call Toyota Morristown to provide my mailing address in NH and they take my information and tell me "Don't worry we'll get these plates out to you. If there are any issues, we will give you a call." I wait a few days but the plates do not arrive and I do not get a call back. I call them back this past Monday, Oct 5th (3 days before the plates expire) and they say "Oh wow I see the plates right here, I am sincerely sorry. We'll get these out immediately - sorry for the inconvenience! If there are any issues we will give you a call." I call back the following day, Oct 6th (now 2 days left with the temporary plates before they expire) and this time they tell me MARLON is still unavailable so they fwd me to his manager ANTHONY. ANTHONY proceeds to tell me in the last 2 weeks, their entire dealerships policy has changed in that they only give out license plates to the lease signer when they physically come in to pick up the plates! I was fuming at this point - HOW am i supposed to come in today or tomorrow when it is 5hrs away and I have my business school classes to attend?! He states this is policy and nothing can be done. But how can you change the policy without communicating it to me when I have been talking to your dealership for 2 weeks trying to get my plates mailed to me as you previously AGREED you would do?! My belief is that because we ended the actual lease signing on a bad note, ANTHONY, MARLON and everyone else were being purposefully difficult. And then I tell them I can have my dad drive the 1.5hrs to come pick up the plates so that HE can mail them to me and they say NO, this is against policy too. In the last two weeks, I have called Marlon over 20 times, left him many voicemails and sent him 3 long emails explaining the URGENCY of this situation as I will be driving a car with expired plates and he has not ONCE responded to me. ANTHONY who said he would call me back last Wednesday before EOD with a resolution, never called back and then was Out of the office on Thursday. Complete BS - these guys are liars and cheats. Completely unethical in how they run their business.Long story short, I am now sitting here in NH with my car and expired temporary plates and am UNABLE to drive my car that I am making monthly payments to them for. These guys are the WORST! If this convinces even 1 person to go to any other Toyota dealership but Morristown, than I will consider myself successful. You will have a miserable experience with them - guaranteed.

Markjohn55

9 de oct. de 2015

A pleasure to deal with and made our car purchase a satisfying experience. We compared 4 dealers and they had the best to offer. Thanks!

LTeresa

30 de sep. de 2015

This was hands down the best car buying/leasing experience I had. Salesman John Dockx is who you should ask for! I love my new Rav!!!!

Cartee

9 de sep. de 2015

I went here and picked up a 2015 Toyota RAV4 base model without any hassle at all. I got all of the numbers via email prior to our visit which made the appointment very smooth. The entire sales staff was courteous and very accommodating. In particular Christina Deje in particular Christina does justice Dejesus handle my sales appointment and the sales guy John finished the deal.

Jwebs235

1 de sep. de 2015

Juan was extremely helpful. Very nice and polite. I definitely recommend Toyota of Morristown. Juan was not the only one that was helpful but all of the employees were very welcoming

jimmy156

11 de ago. de 2015

Being the last year this car is being produced, & the dealer knowing much I loved my 2013 Venza, they did all they could to put me in the latest model.

rjb

29 de jul. de 2015

over the years I have purchased a number of vehicles from many differs dealerships, this is the best experience I've ever had. No pressure and a great price. I recommend Toyota of Morristown to everyone.

bob

29 de jul. de 2015

This week we bought our second Prius at Toyota of Morristown.Marlon Roberts, our salesperson, was very knowledgeable, friendly and helpful. He listened to what we wanted, didn't waste our time and did what he needed to to put a deal together. Great experience

Jchoi0708

27 de jul. de 2015

Called up the dealer and spoke with Juan. After a few back and forth with price we agreed upon the price. I was worried because most dealers agree to a price to get you down to the dealership and then it's a bait and switch or hidden charges. I must say when I got to the dealership that was not the case here. Everything was straightforward and honest we signed for the car and wanted to have a leather interior put in. Even the install and delivery after the fact was spot on and I was very happy!!! Would like to thank Alvin Delgado the manager because he followed up with me every step of the way.

anniemarsh5

25 de jul. de 2015

Debra was attentive and helpful throughout the entire process. Everything was easy and thoughtfully executed. We could not be happier with our experience and with the kindness we received! Toyota of Morristown is highly recommended!

StrawberryAnnBird

18 de jul. de 2015

Very professional, straight forward, and friendly. The price they quoted on a new RAV4 was competitive, and included all fees, etc., which is what I asked for- which a lot of other local dealerships were sort of hesitant to provide that information, which made me comfortable negotiating with them. Didn't end up purchasing, but was very happy with my treatment.

cmbc2000

14 de jul. de 2015

I came into Toyota of Morristown today hoping to get out of my lease which still had 6 months left on it. Jose was very patient with me since i wasnt sure exactly what new car I wanted to lease. After a couple of hours I made my decision and he was able to get me out of my lease and into a new Camry.

zarkozz

13 de jul. de 2015

I had a great exoerience at Toyota of Morristown. Especially dealing With Jose Canales and Anthony Manzo. I had a no hassle experience. It was straight to the point. I would recomend Toyota of Morris town to anyone and most certantly would come back. It was a pleasure dealing with these two Gentleman.

njtoyotarowner

6 de jul. de 2015

Had a very good experience with service advisor, Dan Griffin, at this location just before the fourth of July. Before getting down to business, he shook my hand, explained everything very clearly, and was sure that I didn't need a ride anywhere. With more than usual servicing, he kept me up to date regarding my car. It was nice to have everything explained clearly and be treated well.

k.brennan015

20 de jun. de 2015

When I first came in I was greeted by Alvin who was a sales manager. I felt very welcome and he introduced me to a sales representative, Debra Sansone. I was simply looking during my first visit, yet I was treated with respect and felt very comfortable as the Camry SE became one of my top choices. I returned about a week later with my mother and we were welcomed immediately by Alvin and Debra, who remembered my name and were very helpful in minimizing my monthly payment and making me feel comfortable. I test drove the SE the following morning. I noticed a significant difference in the handling versus the LE model and was extremely happy. I decided at that point that the Camry was the right car for me.

Rita

20 de jun. de 2015

I leased a car on June 12th.at 5pm. On June 13th I realized the car was not for me. I tried to return it on June 13th. They told me I could not. On Monday June 15th I went to dealer hoping someone would help . After much talk they said I could get another toyota.that I liked. I tried to find one but they do not offer a luxury suv. I was told I had to make my mind up immediately or the deal was off the table. Corporate told me a represent ice was going to call me back so I waited a day. When I called the dealer back jay Ratti told me there was nothing he could do. He said he did not even agree with them offering another car. I asked him to please hold off on sending the registration paperwork until we fix this. I was stll waiting to speak with cooperate representative. He told me he could do that but he wouldn't. I have trid to get in touch with jon or Elizabeth brauer I am told they cannot email or fax them and they have no idea when they will be In. I have recently been told they are there a lot. Yet it has been a week and no one at the dealership can get in touch with them. Today I asked " can you please email or fax them " I was told they can only hand them my complaint when they see them. I said time was important here and I really needed to get to them. I was told they don't walk around with a fax machine. I said Well they walk around with email on their cell phone and I was told well I don't know that I don't drive around with them. At the end of this conversation I was again told I will give them the message when I see them.This dealership can help me if they choose to they are being really mean nasty people. I realize by law they do not have to but as humans. Should we not try to help each other? I would tell everyone NEVER GO TO TOYOTA OF MORRISTOWN

jennycef

24 de abr. de 2015

I would recommend Toyota of Morristown to anyone looking to buy or lease a car. The service is top notch. We worked with Jose, he treated us so well and did an excellent job. You will not be disappointed at Toyota of Morristown.

SDP

21 de abr. de 2015

I can't say enough about how well I was treated. Great price, great service and super friendly. Alvin and Ken were awesome! We checked several locations and felt like Morristown Toyota was the most interested in making sure our needs were satisfied. We bought a used car and it had a fantastic warranty, best price in the region and super condition. I will definitely come back here in the future and will recommend this location to my friends and family.

Diane

21 de mar. de 2015

My salesperson left the day after I purchased my car. Learie was assigned to me to answer a plethora of questions. He is the best in my many years of buying cars; he listens, is professional, addresses the issues and always responsive. And best of all has a sense of humor. If anyone is buying, they need to see Learie!

benyamen

11 de mar. de 2015

never go there AFTER U SIGN THE PAPERWORK HAVE A NICE DAY MEET U IN THE HEAVEN TO FIX UR CAR AND NO WAY TO GET UR JOB DONE

Chandrakant Patel

24 de feb. de 2015

Very courteous, friendly staff. Eager to help in every way possible. Debra Sansone was outstanding in her services along with Elizabeth Brauer. I will always recommend this dealership to my family and friends.

Susan

24 de feb. de 2015

Just leased a 2015 Camry after a test drive of several vehicles last weekend. Anthony Manzo was extremely helpful fielding several calls before our initial visit to the showroom and Johnny Cruz was a pleasure (given the inclement weather) preparing several vehicles for test drive~! Upon delivery, staff was warm and welcoming and paperwork process with Eric Arroyo was quick and informative. Anthony had spent a good deal of time going over options on leasing versus purchasing in order to help us make our final decision and was very pleasant and knowledgable throughout the process~! Johnny helped go over the functionality of the vehicle and spent time helping set up bluetooth, radio, etc. to familiarize myself with the car before leaving the lot. Overall it was a positive experience as I have not gone thru a dealership in over ten years~! Very happy with the design of the vehicle and rides great~! Highly recommend anyone looking for a vehicle (new or used) to stop by Toyota of Morristown~! Awesome friendly crew~! Thank you~!

Potbre11

1 de nov. de 2014

Izzy Dechiaro was extremely courteous and personable. Izzy was enthusiastic and knowledgeable and it was pleasure dealing with him as a representative of Toyota of Morristown.

roey.nickson

21 de oct. de 2014

This is the first time I have bought a Toyota, and I was impressed. I was very happy with the professional, friendly, and quick service from Izzy. He made buying a new car a painless and an enjoyable experience.

Sara

13 de sep. de 2014

Raymond was a great service guy. He knew exactly what the problem was and was prompt to fix it. The shuttle service was awesome too. I just dropped my car off, went to work, and when I was ready to go home my car was ready to be picked up. No hassle and problem resolved!!

Nancy

12 de sep. de 2014

Everyone is professional, courteous and friendly. Service is prompt. The service rep explains what's going to be done before hand and reviews what was done once service is completed. Takes the time to answer my questions

Peter

10 de sep. de 2014

Great service, quick and even went the extra mile to inform me on what was wrong with my car. thanks

Teresa

5 de sep. de 2014

I have been doing business with Toyota of Morristown for over 12 years. I lease my car from them. I am not only satisfied with the quality of the car , but with the service and professionalism every time I have to renew my lease.Everyone is courteous and knowledgeable , I leave knowing I got the right service and did the right thingI want to specifically make note of Mr. Ken Baker who was my sales rep. He spent hours with me setting up my new lease .He explained everything he was doing , and never made me feel rushed. I also commend his work ethics. He explained every detail to me.

Paul/

2 de sep. de 2014

In and out quickly at drop off. Loaner was perfect.Great that customer service called to ask to keep car longer for additional cleaning.

Jennifer

29 de ago. de 2014

Everyone I dealt with was pleasant and polite. Things moved along quickly and smoothly, including the shuttle service which I used for drop off and pick up.

Sara

28 de ago. de 2014

Ken was super helpful and kept me abreast of everything going on with the car I was buying - when it came in, how it drove, how cool it was - and the whole process was really quite quick and simple!

Kathleen

28 de ago. de 2014

My daughter with special needs came in for help and came home happy with her out come, not discouraged or feeling like she was treated "different". That means a lot to us both

Laura

27 de ago. de 2014

Prompt service, friendly, feel as if they know me and are expecting me--the valets, too! The best service--been going for ten years!

Lee

27 de ago. de 2014

Staff is always informative. You've helped me keep my Prius running for 221,400+ miles!!! And the shuttle service makes it very convenient to drop my car off and have a dependable ride to work and back to the dealership when the car is ready.

Gregory

27 de ago. de 2014

Greeted at door, service rep was friendly and explained procedure, car was done faster than anticipated, rep went over findings

Jamie

24 de ago. de 2014

We were just walk-ins after having a very negative experience at another dealership. Juan Martinez was our Sales Rep and he was really wonderful. He didn't pressure us, he let us have our test drive in private and then did his best to negotiate as close to our target price as possible. I would highly recommend him to any one looking to buy a Toyota.

Nicholas

21 de ago. de 2014

There was a little confusion with the information regarding my service visit. I was called directly in the morning to clear up the confusion rather than skipping the work requested.

Michael

19 de ago. de 2014

I'm a return customer to Toyota of Morristown. They had what I was looking for and were willing to negotiate a fair price. It was great working with Len through the process.

Lori

19 de ago. de 2014

Everyone was great. Eric Minieri took care of me. I will definetly be coming back here for my car service.

TheAprilFools

19 de ago. de 2014

We e-mailed the dealership the day before about a certain car. The dealership is about an hour away from home, so after we left, an e-mail was sent that the car we were interested in had been sold. Obviously, we didn't know that when we arrived. They could not have been more helpful in aiding us in finding another car and we walked out both new and satisfied customers.

Dalila

19 de ago. de 2014

Mr. Cruz has been our family's auto dealer for almost ten (10) years now. We have had the pleasure of stocking a number of great Toyota automobiles throughout our family and it is a pleasure to do business with him. Toyota of Morristown is lucky to have him on the team because his dedication to the company is as unsurpassed as his dedication to the customer; a formula that will always make for a perfect combination in sales!

Anthony

16 de ago. de 2014

Eric Mineri was amazing!! Very informative , and personable. I felt safe with him cause he was honest about what I needed for my Rav 4. Very very pleased with my experience at Toyota of Morristown.

Henry

12 de ago. de 2014

Clear message for what is needed to be done for the service before the service. And clear information what have been done after service.

Philip

8 de ago. de 2014

Everything from parking car & person greeting me walking me in to the counter, the service attendant at the counter taking time to answer all questions, & after work completed he walked me out to the car.

Jason

7 de ago. de 2014

Len, Arman, and Ray all helped me tremendously in the process of buying the vehicle. Len was proactive in helping me to purchase the vehicle at a lower price (even when it was discounted) to consider my budget. Giving me another test drive a few days before, I had the opportunity to see if it ran well mechanically and it did. In light of the vehicle being parked for awhile on the lot and not driven much, the brakes had developed some rust which is normal, however the drive promptly after I drove it off the lot I noticed the brakes had some issues as the car "pulsed" back and forth when I was stopping. With this, TOM was considerate in me bringing my car back that day and fixing the problem immediately. I understand things happen and not everything is anyone's fault... some things just happen. I am glad TOM was considerate enough to take care of me immediately. With there being a scratch on the car when I bought it I asked if I could have complimentary touch up paint and I was given it considering it was there before I purchased it. With all this being said, I am glad to have chosen Toyota of Morristown for purchasing my new vehicle as it was a blessing to have worked with the staff as they took care of my concerns of my new investment.Thank you for you're service and hospitality in giving me a vehicle which will be a great investment for my future.

MS

6 de ago. de 2014

The people working there explained everything well.

Melanie

4 de ago. de 2014

John Cruz and John Dox were pleasures to work with. John Cruz was personable, fair, had great communication with us, with no pressure or stress.

Frances

30 de jul. de 2014

Lenny was by far the best salesman I've ever had the pleasure of working with. He sat with me and explained all of my options to get me the best deal. Frank from finance was also very accommodating and made sure to find me a deal that would work best with my budget.

Geriv

30 de jul. de 2014

Kind, Courteous, polite, wonderful people. I was out in no time and was on my way.

Marian

30 de jul. de 2014

Customer service is commendable, from the person checking you in and the consultant. They have a good working attitude and very courteous.

Carolina

30 de jul. de 2014

You have great service. Repesentative was nice and helpful.The waiting area are nice, but a little bit dirty especially the sofa.

Elinore

23 de jul. de 2014

I liked everything about it. Alvin Delgado was extremely helpful and went out of his way to ensure that we got what we wanted. When I picked up the car, he spent quite a bit of time explaining and making sure I understood all the features. Seven years ago we brought my sister-in-law to Toyota of Morristown after seeing an advertisement for the car she wanted. The experience was so positive that, when we wanted a new car two years ago, we went only to Toyota of Morristown. That experience was also positive, and all my interactions with the service department as well have been great. It's obvious tha customer service is most important.

John

16 de jul. de 2014

Ray O'Brien's personal treatment and the time and care he took explaining everything to me and meeting all of my needs.

Adrienne

12 de jul. de 2014

Everything was great thanks to Ray. i let him know we were driving down to North Carolina in a couple of days and he made sure everything was fine with the car. Kept it an extra day but since i had the FREE loaner it wasn't a problem :-)

Donna

11 de jul. de 2014

The valets handled my vehicle in a courteous and respectful manner. The service writer Judy Forester was thorough, efficient, courteous and explained every detail about my car. Mechanic Mitch Westwood efficiently and in a timely manner, handled my car with the utmost expertise.

Fran

10 de jul. de 2014

The service staff were helpful and honest about the status of my brakes. I was told by an outside service station that I needed over $1,000 worth of work on my Prius. Your service advisor, Ed and staff found nothing wrong and did not charge me.

Richard

8 de jul. de 2014

patrick my adviser was very helpfull in taking car of my cars problems, also your suttle service and driver were very good......

Richard

5 de jul. de 2014

Ray O Brien was great! I was hit on Rte 287 on Sat. When I called Ray had me come straight in to look at the damage then quickly arranged for repairs.

Christopher

3 de jul. de 2014

Alvin was great, very professional and responsive. I handled the transaction almost exclusively over the phone and he could not have been better.

Barbara

2 de jul. de 2014

Our sales person, George M., was the best. Low pressure, answered all of our questions, excellent product knowledge. If we hear of any of our friends or acquaintances considering a Toyota, I will suggest that they seek out George.

Debra

1 de jul. de 2014

The salesman was incredibly helpful, and didn't waste any time. He knew what we wanted and worked with us to put together a lease that would work to meet my needs.

Pat

29 de jun. de 2014

Eric went above and beyond everything I expected. I am very comfortable saying that morristown Toyota is my new place to bring my car!

Carmen

26 de jun. de 2014

Came in for complimentary car wash. Judy was very courteous and professional and provided great service. Car was washed very well.

Satisfied in Morristown

15 de abr. de 2014

Mike Andrews of Morristown Toyota was not only personable but honest. My Saturday at the dealership was an exciting day. I had the opportunity to drive several vehicles and he took the time to explain the difference in each. He was never intrusive and was concerned that my experience at Toyota of Morristown was a pleasant one. I did purchase a brand new 2014 Avalon and I am so pleased with it. I had been to three other dealerships in the past three weeks and none of them could even come close to the professionalism and respect bestowed upon me. Thank you Mike and Toyota of Morristown! I did not have to deal with all of the haggling it was really a very nice experience.

Pravin Patel

5 de abr. de 2014

Mr. Mike Andrews is a very very good sales representative. 5 days ago I bought Camry from him. if you are planning to buy Toyota go to Mr. Mike Andrews. I have very good experience, you will get good deal.

shim55

22 de ene. de 2014

Sincere, honest and a really great staff. We have been using Morristown Toyota for servicing This is our first purchase and hopefully not our last. Overall a good experience. Edward Kolton was terrific, explained everything helped with every detail, including insurance company.

mothek

11 de ene. de 2014

Came in for a number of reasons for "older" cars (over 100K), and Andrew was extremely helpful in providing timely service. He went above and beyond by coordinating appointments, making sure rental cars were available, and even having "additional" items taken care of (e.g. loose paneling, minor dent in the bumper). Extraordinary service.

gjfernan

11 de ene. de 2014

My purchase of the certified pre-owned 4Runnier was a very pleasant experience. I had been in contact through emails with Toyota Morristown sales that I was looking for a black pre-owned 4Runner. Within a few weeks, I was contacted promptly about a black 2011 that just arrived, which I went to see. The sales and professionalism in which the sale was handled is to be commended. Alvin demonstrated to be a very knowledgeable and charismatic salesman. I did not feel pressured at any time, and I believed I got a very reasonable price. The car was meticulously prepared by the professional technicians, and I am very happy with my car.

vhhrnj

10 de ene. de 2014

I brought my car in for a recall service on our Toyota Rav 4. I was very happy they were able to provide a loaner since the service was going to take over 5 hours. Aside from doing the recall work, they also checked over the car and happily told me everything looked good. I find their service people to be honest and they will not suggest a repair that isn't necessary. The service was completed when they said it was and the added bonus was a free car wash and vacuum.

rhs202

10 de ene. de 2014

Went for 5,000 mile check up. Very efficient. Took car at appointment time. Waited 1 hr and car was set to go. Service team members were pleasant and helpful. Nice job.

MaryMartin12

10 de ene. de 2014

The Toyota of Morristown Service Department provided me with terrific service a few weeks ago. I was absolutely blown away by the excellent customer service that I received at every step during the process. Both Joe Setti, the Service Manager, and Andrew Tirpack, the customer adviser, were helpful, friendly and professional. In fact, everyone that I encountered when I dropped off my car that day - from valets to the receptionist to the gentleman who checked me in - provided exceptional customer service. They were friendly, approachable, and proactive. Andrew promised that he would keep me posted on what was going on with the car, and he did - calling me that evening and again in the morning with updates. He also said he had looked over the car and that it was in excellent shape, but it was overdue for its 100,000 mile hybrid service. This is the kind of proactive customer service that is just incredibly impressive. I asked if the hybrid maintenance could be done while the car was there, and he said it was no problem. About an hour after that, he left me a message saying that the car was ready to be picked up as soon as it got back from being washed. (What a nice surprise! A free car wash!) Mary M.

Whytegurl36

26 de dic. de 2013

The Staff is friendly and willing to assist. I am always greeted with a smile and taken care of in record time! Their speed of assistance does not diminish their personal interest which in this day and age an Art! BRAVO to Toyota of Morristown!

konkolj

15 de dic. de 2013

Toyota of Morristown service dept rocksalways accommodating with dates and loner cars and on time I would highly recommend Toyota of Morristown to anyone that needs service

TMYorke

14 de dic. de 2013

Stopped by to pick up plates and tire stem caps which Dan the salesperson was ready willing and able to install. He was our salesperson from the beginning and was very helpfully and patient with all our questions. Really a nice young man who I hope stays with Morristown Toyota.It was noted at that time that the tire pressure light was on, so he directed us to the service center where the vehicle was taken in immediately for adjustment. Within ten minutes we were on our way to pick up the grandkids from school. I would recommend Morristown Toyota over the other Toyota dealers that I have visited before making my decision on my purchase.

jjm1227

14 de dic. de 2013

Tom is very friendly and answered my questions clearly. Never felt being pushed to do the repair. Waiting area is nice with free water and snacks. The cost is reasonable. You can feel that they do care about the customers.

Bvasto

12 de dic. de 2013

Great service- helpful staff was able to locate a problem in my tire And fix it quickly at a reasonable price Valet service is a plusBridget V.Basia111ataol.com

dinoc346

11 de dic. de 2013

I purchased my 2011 4Runner at this dealership and have taken it to them for service since new. I always get treated extremely well, and the work is always done as promised. For certain recommended services I have not wanted to wait, so the dealership was kind enough to provide a free loaner car for the day. This is a great feature for someone like myself who spends most of their working time driving.I highly recommend this dealership for service on your Toyota, and I will continue to have my vehicle service there for as long as I own it

Dawny99

11 de dic. de 2013

I went to the dealership not knowing if I was buying new or used. Ed reviewed the options with me and I decided to go certified used. Ed was knowledgeable, helpful, and courteous. I would work with him again. The one opportunity area is that the time it took from the agreeing on a price to signing the paperwork took less time (it was much longer than I thought it would be). I am enjoying the car and made the right choice.

dkwizard42

11 de dic. de 2013

The entire staff was efficient and extremely polite. They described a problem they found that was in addition to the reason I brought the car in for. Judy arranged a loner for me in just minutes.I was contacted. The repair appears to be totally satisfactory.

Af007

11 de dic. de 2013

Excellent service, the service department is clean . The valet service is quite efficient . I do not mind going here to service our vehicles. It is a pleasure

Pascalek

11 de dic. de 2013

I have Always been satisfied with this dealership for sales and service. Appointments are convenient, the staff is helpful and the work is high quality. And the location is very convenient.

merve5571

11 de dic. de 2013

Ever since I bought my first Toyota, I have used Toyota of Morristown for service and the experience is always painless. I usually wait, and I never have to wait more than a hour or so for my car to be serviced. The reps are extremely nice and polite, and everyone makes an annoying process very seamless.

AnthonyLofaro

11 de dic. de 2013

The service staff at Toyota of Morristown are always friendly and informative. All work and costs are outlined in advance and they always make a followup call to let you know that the work was completed as expected, or to let you know if they found any additional issues. Upon pickup I always receive a full description of the work that was done as well as any possible maintenance that may be required during my next visit. Anthony L.

ChelsyD35

11 de dic. de 2013

Walter, my sales rep was fantastic. He helped to get us a great deal on a new Highlander. My husband and I are so happy. I will definitely refer friends and family to Toyota of Morristown.

jcraig1234

11 de dic. de 2013

I had a fine experience when I brought my Prius in for regular service. I particularly liked that the valet brought me to the service greeter who brought me to the available service person. And thanks for the $10 Starbucks card.

Irving2

11 de dic. de 2013

Friendly and an awesome shuttle service. Very convenient if going to and from work. Office called to confirm pick up and times. Highly recommend them.

cmyers0145

26 de nov. de 2013

Well mainained dealership.. bright and shiny with very friendly staff. Our sales person, Walter, was extremely patient and attentive to our needs. Great experience. I would highly recommend this dealer and products.

Merope

11 de nov. de 2013

I have bought cars and had them serviced by Toyota of Morristown for more than 15 years. The personnel are always helpful, friendly, and honest in their manner. My questions are answered in easy-to-understand language. I've never felt as if the employees are rushing me. This dealership is a prize.

ticos4ever

11 de nov. de 2013

I woul hardly recommend this dealership, because have what we where looking for for example I liked the good customer service, good quality in all the cars that where show to us and The most important your pricing.

yutan

11 de nov. de 2013

High level of expertise and experience of staff combined with friendliness, promptness and quality of work. Nice comfortable customer waiting lounge, including special quiet room, where it is nice to have a cup of coffee and snack while you are waiting. Clean restrooms.

semyon

11 de nov. de 2013

I was for regular service and problem with some warning light-both times service was excellent very fast and no appointment required. Was very pleasantly surprised with valet service. Thank you.

01201952

11 de nov. de 2013

I bought my first Toyota in July 2011 and specifically went to a different dealership(which are now, I believe are, under the same company) to buy it because I had a sales person tell me that they had no cars for $300.00 a month and were quite condescending to THIS woman...so I purchased my car in Ledgewood NJ but was eventurally gave Morristown Toyota a try after much convincing from my friends...It was a bit of a rocky start, but my last two service experiences have surpassed my expectations...Everyone has been helpful with questions...the pick up service has is working much better..and they really seem to work as a well oiled team. The men and woment who take my car when I drop it off, are quick and lead you right into your next stop, which is giving info and providing info on you service appt...they are quick, efficient and conscientious as well as friendly...it makes it such a pleasant experience when you got up early to drop off your car and you must get to work...I work in a Hospital and they drivers who drop me there are also kind and friendly...My car is always ready when expectated and the free complimentary car wash always surprises me....I am a loyal customer now and send all my friends and family.

julietimins

11 de nov. de 2013

I recently purchased my second Toyota Camry Hybrid. My first is a 2007 model, which has 103,000 miles and will go to my daughter. I am a repeat customer to Toyota of Morristown, due to their attentive and knowledgeable sales staff and the ease of scheduling quality service. I also like the quality, reliability and comfort of the Camry Hybrid, and the terrific gas mileage.

hscottellis

11 de nov. de 2013

Service staff was very cooperative, friendly and professional. My wife was very pleased to work with this dealership and felt it reminded her going to a more "high end" car dealership.

rudyramos20

11 de nov. de 2013

For the past year I have been scoping places to get a new car I visited a few places just to look and felt the people were very pushy and annoying. I was passing Toyota of Morristown and decided to go in and WOW i was impressed by the level of service. Walter was great! He was very patient, personable, knowledgeable and helpful in every way.. I didnt feel pressured at all! He allowed me think it over and take my time with my purchase. If I ever need another car I will definitely come back to Toyota of Morristown!

Beautiful.21

11 de nov. de 2013

I just got a 2011 Toyota Camry and I am very satisfied. The car works great. The staff was great in helping me find the car I wanted and was comfortable in. The process was quick and they keep tabs on you.

LasloB

11 de nov. de 2013

I've been going for years now, and the waiting area, quiet room and WiFi are GREAT! Every staff member I've worked with has been courteous and helpful. !

linkup77

1 de nov. de 2013

Always comprehensive customer service and fast and accurate service-also like the new extra step the valets are taking in walking the customer up to the service desk to initiate the app't and also escorting you to your vehicle on completion. I have always felt from the sales thru service experiences that Toyota of Morristown is looking to keep customers for life, not just for the short term!

LinAllen

22 de oct. de 2013

Bought a used Prius that seemed in good shape. The car had passed their certified inspection. Brought it home and then noticed it was missing 2 of the 3 rear seat head rests. We checked and this was not listed as missing on the paperwork. Seems like a safety issue for us and should have been picked up in their 200 point safety inspection. The Service Manager is working on the problem 7 months later.

gdirtyblonde

18 de oct. de 2013

As a longtime customer, I was interested in purchasing a new car. I got a fair price, good financing, top service coverage, insurance coverage, all in one contact and visit. I was given extra consideration because of my longtime relationship with dealership and service department. Mr. Baker was courteous, low key, knowledgeable and helpful in every way. He called me and followed up with any concerns I had. My test drive experience was not rushed and included both local and highway driving. I have confidence in using the dealership and having my new car serviced there because of the personal details they consider for my individual needs.

grim1442

15 de oct. de 2013

Leased a 2012 Toyota Prius Plug in a year ago. Overall great deal on the car, but not before some interesting changes in paperwork where fees and first months charges kept reappearing. They were quickly rectified but frustrating. Great dealer and customer service for new car, however not much knowledge on the plug in Prius features. I needed to look up all features myself.Service has been great except for first maintenance where we sat there for 1 hour because they forgot to tell us it was ready.

christinacerza

12 de oct. de 2013

I have been a customer at Toyota of Morristown for over 4 years now. My experiences have been great across the board--Sales and Service! We own 2 Toyotas and the service department has always gone out of their way to be fair, honest and accommodating.One of our vehicles is handicapped accessible for our 12-year-old daughter, and the service team is always respectful of the fact that it is the only vehicle we can use to transport her around, and they always try to get the vehicle in and out of there timely.Not only are the service advisors awesome--I've had specific dealings with Tom & Andrew--but also the valet guys, the ladies that arrange loaners and handle phone calls--thank you Amanda,Judie and Alysia--and the drivers doing the pick-up/drop-off service.In the years I've been going to this dealership, I've never seen a disgruntled customer standing at a desk griping or complaining. The customers up in the waiting room are all pleasant and happy. Oh, and thank you for that waiting room with snacks, comfy seats, a children's room if you have kids, a quiet room and the nice flat screen TV! You're top notch customer service professionals!Toyota of Morristown, stand proud! In a day and age where it seems most businesses could care less about the customer and are trying to cut every corner to make an extra buck, Toyota of Morristown goes above and beyond to create an environment where the customers are happy and keep coming back. See you all real soon!

Christina C.

12 de oct. de 2013

I have been a customer at Toyota of Morristown for over 4 years now. My experiences have been great across the board--Sales and Service! We own 2 Toyotas and the service department has always gone out of their way to be fair, honest and accommodating. One of our vehicles is handicapped accessible for our 12-year-old daughter, and the service team is always respectful of the fact that it is the only vehicle we can use to transport her around, and they always try to get the vehicle in and out of there timely. Not only are the service advisors awesome--I've had specific dealings with Tom & Andrew--but also the valet guys, the ladies that arrange loaners and handle phone calls--thank you Amanda,Judie and Alysia--and the drivers doing the pick-up/drop-off service. In the years I've been going to this dealership, I've never seen a disgruntled customer standing at a desk griping or complaining. The customers up in the waiting room are all pleasant and happy. Oh, and thank you for that waiting room with snacks, comfy seats, a children's room if you have kids, a quiet room and the nice flat screen TV! You're top notch customer service professionals! Toyota of Morristown, stand proud! In a day and age where it seems most businesses could care less about the customer and are trying to cut every corner to make an extra buck, Toyota of Morristown goes above and beyond to create an environment where the customers are happy and keep coming back. See you all real soon!

ET22

11 de oct. de 2013

I have a '99 4Runner Limited which I bought brand new. I have over 165K on it now, and its still in GREAT shape. All my services are done at the dealership and those guys have done a great job of doing what is necessary to keep my car running like new.

Lori9

11 de oct. de 2013

These guys have kept our 1992 Previa with 275,000 miles on it running! Have gone beyond what was required when a battery cable failed and did a great job. A few communication problems between phone operator and service rep sometimes, but hopefully that'll be worked out. Love these guys!

greeneyes14

11 de oct. de 2013

I called to have a routine service. However, the day before had some very strange happenings with the (2006) PRIUS' transmission. Went "wacko". I described same and the techs couldn't find anything wrong or anything that came up on the computer...........I was told it was investigated and everything was OK.John came upstairs to get me when the work was completed. He explained everything to me and off I went.

ellekam

11 de oct. de 2013

Every time I have my Camry serviced at your Morristown facility, I am treated in a courteous and friendly manner. Service takes a short amount of time getting me in and out quickly. Your waiting room is comfortable with coffee and snacks available. That is why I find it very convenient to have my car serviced in Morristown.

DavidMartinak

11 de oct. de 2013

I have been servicing my Toyota here for nearly two years. I would certainly recommend this dealership and their service department. They are professional, effective, efficient, timely & friendly.

B613

11 de oct. de 2013

I feel that my experience with Morristown Toyota was positive one. John was very pateint and i was able to go home with the car i wanted that day. I would recommend this dealership to a friend or realtive.

sachs183

2 de oct. de 2013

I would highly recommend this dealership to anyone. It was my second time leasing from them. I was able to work with John and got the car I wanted. I was pleased to see that the paperwork had been streamlined and I was through with the purchase in a timely manner.

sajcpa

11 de sep. de 2013

The service dept of this dealership is excellent. My service rep was tom who was a pleasure to deal with. This trip I visited the showroom to see about a new vehicle. Nuccio Lisitano helped me. I gave him my info and he told me his manager said a deal was possible. I asked about a 2013 camry hybrid and an early termination of my current 2010 camry hybrid. He said he would call m e the next day. Needless to say I never received a call back from this individual. I don't know if a deal could not be made or the money was impossible to complete the deal. I called him 4 or 5 times and left messages on his voicemail but he would not return my calls. This experience left a very sour taste in my mouth.I don't know if he is still there but (I will never deal with him again

BabsYu

11 de sep. de 2013

I have bought several cars from this dealership. From the sales center to service center, everyone is very informative, courteous, and pleasant to work with. I have never had an issue with any of my cars and any service done has been completed correctly the first time. I would recommend this dealership and the Toyota brand. Barb Y

Disappointed Consumer

29 de jul. de 2013

Buying a vehicle from Toyota of Morristown is a painful experience! Difficult to negotiate with and then once you agree on the price, they take you in a back room to fill out forms and pressure you to buy additional products! I will NEVER do that again!

wanda5860

30 de jun. de 2013

My experience at Toyota of Morristown was wonderful. We have purchased cars from them previously and were treated like old friends when we returned to purchase a new Highlander. Dave, Tim and Liz are extremely knowlegable, professional, warm and easy to deal with.

robert j

10 de jun. de 2013

usually the haggling involved in buying/trading a car can be quite annoying. in this case, there was very little haggling involved. wei already had a price for the new 2013 prius c4 agreed upon, now it was coming to agreement on the trade in value of my 2011 scion tc. i had research from various sites to back me up for a trade in value of between 14-15500. they originally were offering 12k, when i said 14k and you have a deal, withing ten minutes we had a deal. the prius c was at dealer cost through a negoitated website, so if the dealer needs to make some money on the trade in, thats how they stay in business, so i think we were both satisfied with the outcome. i love my prius c4, was not crazy at all about the scion tc. the salesman at toyota, john docx was excellent and very easy to get along with. would definitely shop at morristown toyota again in the future

Jhbugsy

26 de may. de 2013

I recently went with my daughter to Toyota of Morristown and had the best experience imaginable. I couldn't believe I was in a car dealership. This Watson the heels of, a day earlier, the worst experience I ever had with Toyota of Caldwell. They did a classic bait and switch with a quoted price "out the door". Evidently they had no idea what this term meant bc they started piling over $1500 onto the quoted price. The experience left me livid and my dUghter in tears. At Toyota of Morristown I asked to speak directly with a sales manager as I didn't want to get tossed around from salesman to salesman to manager Like I was t Caldwelll Toyota. I was greeted warmly by the owner of Morristown Toyota and we quickly settled on a very fair and reasonable price for my daughter's 2013 RAV4. The salesman who drew up the paperwork was no less polite and helpful. Even the finance manager was super, and we wound up buying some add-ons at a nicely reduced price. Another young fellow even assembled my grandson's car seat and installed it in the new car. I couldn't have asked for a better experience at Toyota of Morristown -- forthright, honest, Sensitive and everything else that CLdwell Toyota wasn't. I will buy again from Tojyota of Morristown! As for Caldwell Toyota, they should be embarrassed and ashamed of their old fashioned get em in And screw em approach to sales.

lizseline

20 de may. de 2013

Thank so much for the great personal service you gave to me and my family. I can't think of a bigger day in our son's life than to pick out his first car. It was exciting for all of us, and you made it enjoyable and stress-free! You not only provided great insight as a car professional, but you added that special "mother's" touch that was very helpful. Our son has gone on just a few short excursions this weekend, all of which were to places to eat. He loves the car and more importantly, loves showing it to his family and friends. Special thanks to our salesman, Jim, for making our car buying experience awesome! No doubt you and your Toyota team were exceptional from start to finish.

WTF2010

19 de may. de 2013

Really bad experience ever. Please be care full with the Finance Office - with one word they are swindlers. They will try to do everything to scr.. you to get more money from you. NEVER EVER BACK AGAIN!!!

donbolewedo

14 de mar. de 2013

I have shopped for and bought seven new vehicles from dealerships over the years. Usually it is a stressfull experience full of exaggeration, lies, and downright deception. It seems it is always a fight to get a fair deal. My experience at Morristiown Toyota was totally different. This was by far the best overall experience that I've ever had. I am positive that part of the reason was because of my salesperson Jim Demercurio. I never felt pressured to buy anything, my questions were all answered to my satisfaction, and the test rides i took were extensive and unrushed. Even though I was interested in some of the more budget priced Toyotas (Corollas, Matrixes and possibly the Yaris) , I was treated by Jim as if I was interested in a higher priced car. Jim literally took hours to make sure I was satisfied with my choice and the price I paid. I got what I considered a fair price for my trade-in as well with none of the usuall "monkey business". I have recommended Jim and Morristown Toyota to both friends and family members. I am hoping to have my new Corolla paid off in three years upon which I will be looking for a car for my wife. The first thing I will do is call Jim Demercurio at Morristown Toyota.

courtneyocasio

19 de feb. de 2013

This is the best experience I've ever had at a car dealership. When I was car shopping, I dealt with slaesman after salesman and manager after manager. Their intrest in my life was fake and as shallow as my pockets. Jim helped me from step to step and had me out of there, ready to go, with the vehicle of my dreams! I had been researching this car for a while before I purchased it and got a great deal. I would reccomend this place.

optmo

25 de ene. de 2013

Brought a car that I was thinking about buying for inspection. Staff, especially Jennifer was very friendly and knowledgeable. The performed the inspection as requested and it took exactly the amount of time they said it would. The valet parking is great. Their price was almost 1/2 of what I was quoted from another dealership in Caldwell. I drove 15 minutes to get to Morristown Toyota even though the other dealership was only 2 minutes away. Great experience.

Rupcezh23

1 de ene. de 2013

Alex Davis was extremely approachable, friendly and helpful. I feel that he went the extra mile in assisting me with my circumstances in obtaining a vehicle. He helped me get my car to a shop to put a special device that I needed on my car, and he delivered the car to my house for me. The only problem I had with Toyota of Morristown was when I purchased a warranty from Andre Mutone. I feel like he ran me in circles because I didn't know much about warranties and I left with a headache and feeling that I was a little ripped off.

danilovargas

9 de dic. de 2012

My experience was great since the moment I walked in, I felt really comfortable. Alex listened to what i was looking for and gave mi the impression that instead of talking to a sales person i was talking to a friend. At all time they were willing to work with me so i could walked out with the car i was dreaming for. I truly recommend this DEALER.

jd51

9 de nov. de 2012

I recently purchased my second car from Toyota of Morristown and was nothing short of pleased with the experience. The sales staff took the time to answer my questions and to ensure I was getting a fair price and a great trade-in value. Shopping for a car can be a very stressful process, but its great to have found a dealership that I trust and that makes buying a car enjoyable. I had my last Toyota serviced at this dealership as well and will absolutely be doing the same with my new car. I would highly recommend this dealership to anyone in the Morristown area interested in purchasing a Toyota.

Figg1010

6 de nov. de 2012

Negotiated for a 2010 Rav4 Sport. They offered the vehicle at a price that they were firm on. We decided to not buy on that day to consider it. In meantime Hurricane Sandy hit and our area was badly effected. Internet manager kept calling asking to earn our business. Based on this we called the manager and said if the car was still available we would purchased at their offered price.he promised to call back. Approximately 10 minutes later we receive email from Internet manager stating that the car was available but they could not sell for the price previously agreed upon, saying that they could not accept our offer (actually the price was set by them not us) and that the car was now $1,000 more. Don't know why we didn't deserve at least a call back to be informed of this. Called the Internet manager about the change in price and he blamed it on a new store manager. We have owned several Toyotas which we purchased new, including a currently owned vehicle, and have always felt that we were treated fairly and honestly. Can't say the same for this dealership. Would certainly not recommend doing business with this dealership.

Erik713

27 de sep. de 2012

Jim greeted my wife and I with a smile and a handshake, and took plenty of time test-driving multiple cars with us. Jim did not talk at us the entire time, rather, he allowed us to just spend time driving the car and to get a feel for the vehicle. When we did have questions, he was happy to answer them. The try-before-you-buy experience was very relaxed and not rushed.Once we found the model that interested my wife and I, the three of us settled on a fair price for the new car, though our trade-in was priced a bit lower than what we had researched.Until we signed the papers with the financing manager, Jim was the only Toyota representative with which we worked. This was such a welcomed change from previous experiences with other brands where we would be sent from manager to manager while working on a price.Our overall experience with Jim D. at Morristown Toyota was positive and relaxed.

donkear

9 de ago. de 2012

Salesperson worked very hard to put us in the vehicle we wanted to be in, but had trouble answering technical questions like how to set the audio system or explain mpg monitor. Many errors were made in the paperwork. I eventually filled out the purchase order myself. I got a good deal on the purchase price and trade-in value, but no one could (or would) answer questions during the negotiation process. The used car manager could (or would) not explain how they came up with the trade-in value other than to quote the name of a computer program that only dealers could use or look at.When we came back to pick up the new car, we waited over 1 1/2 hours before the finance person saw us, and this was a simple, paid-in-full cash sale. The excuse was that they were "busy" and that no other people were cross-trained to help during busy periods.

kenpaul542

10 de may. de 2012

We have purchased many new cars and several previously owned vehicles from dealers over the past 40 years, but we can confidently say that Toyota of Morristown is number one hands down! They have written the book on customer service, helpfulness and just plain being nice! It takes just a few seconds to feel like home here. We bought at great certified RAV 4 at a great price with a great level of confidence and appreciation. Perhaps Toyota of Morristown\ should change the name of the dealership to "Cheers"--Why? simply because you feel at home there where everyone knows your name and cares about you!

HappyCustomer101

9 de dic. de 2011

I rented a Prius through Toyota of Morristown due to my car needing repairs and I wanted to test drive a Prius for a future purchase and Judy was more than accomodating to ensure my needs were met. The process was fast and the experience was exceptional. Through this rental experience I feel assured that once I am in a serious search for a new car purchase I will shop at Toyotoa of Morristown.

joy1652aol

20 de nov. de 2011

i have owned at least seven cars all purchased new. this was the worst experiance ever. it took them two months to provide ny plates for the new vehicle. failure to return phone calls. if you get saleman Dave run to someone else. althought he was the source of problem; his boss anthony did nothing to take responsiblities for his stajj. i had to call the toyota customer service and threaten legal action.

yukihs

11 de oct. de 2011

I have been an owner of Toyota for 14 years. Toyota cars are excellent and I have no complaints, but this dealership Toyota of Morristown is just nothing but a nightmare. First, I was assigned to a service team who does not offer any service on weekends while I was working in NYC!! I complained, but I was told that I could not change the team?! With my second purchase of toyota, I finally was able to choose the team who serves on weekend. Second, I always have to leave a car even for an oil change. It takes more than a half day to complete the oil change. Third, I always ask them to give me a call as soon as the work is done. They never did. Every time I call them to check when I cannot wait any more as I have to pick up my kids from school, the car was always ready. I complained to Toyota Headquarter so many times, but they never fixed this problem. Despite that fact that I clearly said I would not want to talk to any one at Toyota of Morristown, but HQ always had a service manager of this dealer call me. He left a message, sounded very uninterested not concerned at all, so I just ignored it. Nothing changed for the last 14 years. It is just unbelievable. Lastly, when I did a major maintenance, it took them three hours to report me that a tire has a nail on it and with wear and tear, I had to replace all the four tires. I talked to my friends who has different brands and no one experienced this kind of bad service. I finally trade in my toyota and now I am a Honda owner.

vishaljanani

4 de oct. de 2011

The sales person I worked with was downright rude and insensitive. We are a great Toyota fans and most of our cars even in the extended family come from the Toyota. However, the way this person treated us and particularly the tone in which he spoke with my wife was disgusting. Please avoid him as far as possible.

zamcam

3 de jun. de 2011

Purchased a new 2011 RAV4. Jennifer was our primary contact but Chris was also extremely knowledgeable and helpful. Both were a pleasure to deal with. We went in with a competitive price from another dealer. They did not meet that price but they had the car we wanted and came close enough on price. It was the last day of the month which probably helped in this respect. We also ordered a dealer installed bluetooth system which was ready when we picked up the car the next day. This was an unexpected but pleasant surprise. All in all we had a good experience. Jennifer was helpful, straightforward and easy to deal with. Her follow-up after the sale was also excellent.

andersonpearson

24 de may. de 2011

I purchased a used 2010 Venza from Jen Outen in May 2011. Even though I experienced some "bumps" in the process, my experience with this dealorship ended positively. Here are the highlights of my experience:My Venza was competitively priced, and the sales team were very polite and friendly, however, responses to direct questions (via email) were at times slow or incomplete. (Example: I would ask 3 questions and 2 were answered.) I attributed this to them being busy.The dealorship stated this was an accident-free vehicle and was confirmed by CARFAX. Technically, that may be true, but upon inspection I noticed there had been some bodywork done around the right rear door handle that was not mentioned to me. When brought to their attention, it was explained that they had not noticed the area. I was disappointed in this response and ultimately we renegotiated terms to my satisfaction. Being an out-of-state buyer, I needed the titlework to be done in advance. As it turned out, the titlework was done prior to my arrival (for a fee) but it was filled out incorrectly. This was not discovered until I spent 2 hours at my local DMV. Fortunately, the correction was faxed me later that afternoon.My purchase included an additional smart key and a cargo mat. I was told I could pick up my smart key from my local dealership and the cargo mat would be mailed to me. Ultimately, I did receive both of these items, but did not get any follow up on the status until contacting Jim Kowalak (Parts & Service Director) and Michael Scimeme (Service Director.) Both of these gentlemen were very helpful.

catamount2023

23 de may. de 2011

Jennifer and Chris were very helpful and knowledgeable about the car we were interested in. Chris was thorough with information during the test drive and was willing to work with us to get the right car. However, the price was significantly higher than competitve models. Chris was able to explain why that was for them, which we appreciated, but the result was that we did not purchase.

Masakari75

15 de may. de 2011

Mr. Swan was very nice to us from the onset. When we first visited we were still shopping around and not ready to committ. David did not overly pressure us during the visit and he was very diligent in following up with us in the week following. When we experienced some difficulties that resulted in a delay in getting a new car, he was understanding.Along with the quality of the vehicles, this was the primary reason we returned to Toyota of Morristown when we got everything sorted out and were ready to invest in a new car.David and his manager did a great job of working with us to identify the best car for us that fit into our budget.

garym25

25 de abr. de 2011

The entire experience was really great. I had no intention of purchasing a car that day, i was just looking. The salesperson did not try to pressure me or give me the old" What do I have to do to sell you a car today" routine. He was very knowledgeable and appreciative of mu business. i will be recommending this dealership to all family and friends.

tvshasselhoff

23 de abr. de 2011

Third time I've used this dealership. This time, dropped off car for an overnight maintenance item and two repairs. Clearly stated that I had a Toyota extended warranty for additional repairs. Promised work would be done next day. Next day came and no call. Had to call to find out car was done, but no one could give me a price for work performed. Showed up, told car was done, and began signing work orders to discover the repair work was never touched. When asked, they said they didn't know I had an extendeded warranty. Why didn't they record that information from me when I told them? Why didn't they call to ask me if I wanted to go ahead with the repairs, at which point I would have mentioned, again, I had a warranty? Why would they tell me the work was done when it wasn't? I told them I would be fine with a shuttle ride home as long as the work would be done the next day. "No problem." Next day, I have to call to find out what is going on. They don't have the parts, but they will be in the next day. Ok, but now I'm on day three without a car. Next day comes and, again, I have to call late in the day to find out what is going on. "Parts arrived late. We might have the car ready by 7pm." No thanks, just have it ready by 10am tomorrow (day 5). "No problem." Final day, no call by 10am, but their phone system was down. Since I could not contact them, I got a ride from my wife to the dealership. The car was ready by noon, but no apology from anyone concerning the problems.

Daniel123333

15 de abr. de 2011

I bought a toyota prius got a very good price and very nice service!!Definitely recommendedMr Swan was very professional and it was a pleasure speaking with him. He was thorough and really seemed to care about what he was doing. Definitely this was a fair and decent place to buy a car.

rltheg

12 de abr. de 2011

My experience at Toyota of Morristown was wonderful. We have purchased cars from them previously and were treated like old friends when we returned to purchase a new Highlander. Dave, Tim and Liz are extremely knowlegable, professional, warm and easy to deal with. It was a pleasure.

agialias

8 de abr. de 2011

I had a great experience at Toyota of Morristown when I purchased my used 2008 Rav 4. The sales team was so easy to work with, and I got a great apr of 2.9%. It was truly the easiest car purchase I have ever made and I will continue to purchase all of my vehicles at this dealership. Very female friendly as well, which can be an issue at other dealerships when purchasing a car. Would highly recommend to everyone.

Jola A Soukup

30 de mar. de 2011

I was well used to Ridgedale Avenue, but my last two new cars to replace were my Olds 5 years back and then 2 weeks ago, my Pontiac (donated). Because of this/my model choice out of business luck, I passed & gave up on buying another domestic (that may also go away) and researched, decided upon and bought my first Toyota & also first Hybrid, a new Prius. I love it and it works great! Did most thru internet and Jen who hung in with me over weeks/month. Tim and Justo were also nice and helped me finalize and understand all to know with this type of vehicle I found that Toyota sells by far the most of. A very good overall experience, great facilitand people plus three follow up calls (or notes) in the 2 weeks. Yes all is well and I am pleased, so i think they earned and deserve a thanks from me. Treated me well as a woman shopper and also a new customer to both Toyota and their dealership. Bye GM, bought a Toyota with future in mind! Jola A, Monville, NJ.

flukabrasi

27 de mar. de 2011

Had heard great things from friends about Toyota of Morristown.Bought my last Toyotas Central Jersey down by me, but not pleased with overall.My work brings me up Morristown way, so went in. Loved the full experience.Start to finish John Dockx was the best, true sales gentleman who explained all.Even followed up twice to make sure all still well. Rest of staff, superb. Thanks!RICK A. xxxxxxx, NJ

sunsys02

24 de mar. de 2011

Recently bought a 2011 highlander. After doing my research, I stopped in Toyota of Morristown and visited with salesperson Dave. He made the experience relaxed, no pressure. They had the exact vehicle I wanted and he made the numbers work and I was able to take the car home! He also followed up to make sure I was happy. Overall, excellent experience. Love my new car - loved the place! Maria

DDSJC

18 de feb. de 2011

We've had a great relationship with this dealer, in particular with Geoff Snyder, the sales represenative. Geoff sold us our used 2008 Prius and we were really very happy with it. Although it had some minor discrepancies with respect to the mileage, we really loved the car and enjoyed driving it with no hassles and just the regular maintenance that was required. The issue arose when we had to sell the car due to the increase in the size of our family.We got a great offer from Route 22 Toyota, and took the time to take that offer back to Geoff and Morristown Toyota, as a courtesy to them, since they had sold us our first car and we were happy with their service center. On getting there I spoke with a manager and explained the situation, laying out all the facts. The manager was pretty candid, to his credit, and told me that he would probably not be able to match the price, but would be able to do something on the trade in we had (our 2008 Prius). We waited to speak with Geoff and when we gave him the facts he came back and told us that they couldn't match it and we should go to the Route 22 guys and buy the car...which we did.What I appreciated was the candor- they didn't try to hold us back and told us to get the deal from the other guys. If you're going to Morristown, ask for Geoff Snyder.

tatibc

22 de nov. de 2010

I entered Toyota to lease a car. theyve asked me to leave a check so that they could do credit application. never heard back for 9 days. then they said I was approved and asked me for an insurance at the car before they told me the price. I asked for numbers first and they urged me to come in. they gave me astronomical rates and when I enquired why and attempted to do calculations, they admitted they never checked my credit in the first place. worse, when I said I didnt want to do business with them anymore they said they did not have my check and I havent got it back ever since.

Kanchan Bagchi

30 de abr. de 2010

My husband and I visited Toyota of Morristown last evening to look at certified pre owned Highlanders. The salesperson, was unfriendly, condescending and rather reluctant to show us the vehicles we wanted to see. He finally did take us out for a test drive. Throughout, he kept insisting how all the vehicles were too expensive for us!! We were very rattled and upset by the end and we're not sure if we want to go back there again. We had a much better experience at Autoland on Rt. 22. One thing's for sure - we would NOT want to deal with sales rep Ryan again. He might be well served with a few coaching classes in people skills!

chris200

18 de oct. de 2009

They registered my Toyota Prius incorrectly. Although I told them my car was tax exempt and the bill of sales included no sales tax, they paid sales tax on my car to the CT DMV (even though the car is tax exempt in CT). Then they lied saying I was supposed to have supplied a tax exempt form. According tot he CT DMV there is no such form. My boss bought a Toyota Prius from them and the from the same sales man, and he didn't supply any special form. When I bought the car they even confirmed that there should be no sales tax. They made a misstake and let me clean up their mess. It took almost 3 months to get a refund from the CT Department of Revenues and I spend $ and make several phone calls to get it all sorted out. Toyota of Morristown refused to take any responsibility or compensate me for their error. Further, the car was supposed to be registered in both my wife's and my name, and they only registered in my name.

cmpexpor

24 de sep. de 2009

I went to visit the dealer because I purchased a car from them before and am still very happy with it. Strange thing with this dealer they really are the stereotypical sly car dealer types. actually the first car I purchased from them David told me the car was taken by the manager and they had one in a different color. It did not matter to me because the color available was actually the color I wanted. After the haggling about the trade in price where they gave me only $1000.00 on my car that had a KBB value of $3500.00 and haggling to get the car they had available to close to the advertised price. I noticed when I went home he wrote the wrong mileage down on the car. he wrote the mileage for the car I originally went in to see. I called him about it and he said don't worry about it just bring the paperwork back and he will adjust it. I figured that it was just an error so I went back and had it taken care of. I have not had any problems with the car and still like it as much as I did when I purchased it two years ago. So I decided to go back to them. What a mistake! My wife has been looking around for a larger car for a few months now. we have been to a few dealers and know that we can get $13,500 on our trade in. That is what KBB says it is. Three dealers I have seen so far have told me that they would give that to me for it. Unfortunately the cars they had in stock were a little more than I wanted to spend. So I checked the website and found something in the price range I wanted to be in. I used their online trade in tool and it came back with $11,500.00 as the trade in value. I did the same thing with the care they had listed on the website for $26,995.00. The car came back as a trade in value of $21,000. I called David the sales person I purchased the first car from and he told me "Yes, we do have some room to negotiate on this car" I went in, my wife took it for a test drive and liked it. There was quite a bit of damage to the car that is not in the pictures on the website so he agreed that they would be fixed if I purchased the car. This is when we went in to negotiate price. He first tells me that the trade in price on my car is $8,000.00 and I pointed out that I did it on KBB that was $13,500 and their website came back with $11,500.00. He then tells me that the car I was interested in has a trade in value of $23,995.00. I asked him to show me and he pulls out a Galves guide (The Wholesale guide) and told me the $8,000 is what the would be able to wholesale it for because they do not want to have a non-Toyota on their lot. However if you look at their website they sell plenty of other manufacturers as certified used. Then I asked him to show me the car I was interested in in the same guide. He did and it was listed for $19,500.00 and then he proceeded to ad in all of the options as separate line items. i asked him to see the book and it specifically had in prentices that the model I was looking at was excluded from these options because they were standard. After that I asked him to talk to the person that makes the decisions and see if my offer of 11,000.00 and my trade would work or not because that is all I wanted to spend. Just then another sales guy comes over (I did not mention this before but this is the same sales guy he was with to look at our trade in while we waited at his desk.) so the other sales guy comes over and asks for the keys to the car I was looking at saying "They are really interested in this one". like that is going to make me spend $5,000.00 more than I should. david comes back from "talking to his manager" and tells me that we were off at least $5,000.00 so we thanked him and left. This place is really bad news !!

akathuria

19 de sep. de 2009

Went though a car buying service and received the name of the internet manager : Jeremiah Tobin. Spoke to him, he confirmed they would honor the price received through the email and asked to meet with David Ramirez who called and scheduled time. David also confirmed they would honor the price.Once we got there, they said the email and paper it was printed on, would not be honored. Jacked up the price significantly, would not even show us the car till we got up to leave after an hour and the manager came in to talk.Tried to constantly confuse us with numbers and options. I may have bought a Toyota this time (from another dealer) but am done dealing with this company for the rest of my life.

jfhogan

11 de ago. de 2009

Sue is head of the yellow team, and she has looked out for me for years. She will not try to oversell you on maintenance (like the periodic mileage checkup money makers) and will really try to save you money. Sue is one of the reasons why I'd come back here to buy another Toyota.

emauriello

16 de abr. de 2009

Due to the birth of my 3rd child we where in the market for a new mini van. The time schedule was short notice (before the baby is born) so we where working against the clock. My wife and I have very specific needs, Black outside and Tan leather in a Sienna Limited. We searched up and down the east coast ourselves via the web but it was hard to find the right car. Schuyler and his team where able to find the right car, get it to Morristown, added the dealer accessories we ordered and we were done. Great Price and Great service. Everything was perfect.