Byron

7 de may. de 2016

friendly and knowledgeable salesman. quick set up of appointment, good selection of cars available to study on the internet before going in

Cecelia

6 de may. de 2016

I believe his name was Daryl, but he was awesome. He told me it would take 1 1/2 hrs and he was right on. Was escorted to the lounge, nice touch!

Joan

5 de may. de 2016

Representatives are pleasant, listen and give you options. The availability of a shuttle is very helpful. Rich and Royce are excellent in explaining what will need to be done and what is ultimately done to the vehicle. They put you at ease and are excellent with customers.

Cherie

5 de may. de 2016

Garth was exceptionally helpful in obtaining my belongings from my truck that I unexpectedly had to leave overnight. The girls helping me with the loaner car or a great also. I appreciate Dave's insight and information about upgrades and want to make to the truck.

Cathy

4 de may. de 2016

The people in both parts and service were knowledgeable and quickly helped us to decide what to do about our problem.

Justin

4 de may. de 2016

i like that i can drop off and pick up any time, and it's located close to my work so i can walk to work

Stan

4 de may. de 2016

Staff are always attentive,courteous and professional. The work was completed very rapidly and staff called our cellular when work was completed.

Kendra

1 de may. de 2016

The guy that waited on me was so kind and helpful. I just took my baby for a walk while waiting for the service on my vehicle. It ended up pouring down rain and he parked my car under the awning so the baby wouldn't get wet! So nice.

James

1 de may. de 2016

Being able to walk in, pay cash. walk out w/new car. just like buying a can of pork &beans at the super market

Kathleen

30 de abr. de 2016

The conversation was focused. Little time was wasted. We didn't have to spend the entire day purchasing a vehicle. We were treated respectfully. This is a place we feel we can come back to for service.

William

29 de abr. de 2016

I always feel as if I am treaated in a professonial manner. As I have stated before, Dan Zeka is a teriffic example for you organization.

Patricia

27 de abr. de 2016

detailed information on work done on the car was provided in writing very clearly, and some fine points were explained to me in a conversation that followed. Service was very efficient

Lawrence

26 de abr. de 2016

Took my Venza in for its first 5K mile service and there was some fit and finish issues with my dash. My service associate made sure it was taken care of and put me into a free loaner car while the part was ordered.

Robert

25 de abr. de 2016

We talked to many people the day of our purchase. Everybody was friendly, respectful and seemed determined to get us into a vehicle. We really felt as though our business was appreciated. There are not enough great thing I could say about Adam Marquand! His services were more than excellent! Even though we were at the store for longer than we anticipated, he made the time enjoyable, laughing and joking, like we were hanging out with friends, rather than buying a car. I would highly recommend Broadway Toyota, Adam, Rich, Ian Cour, to any of my friends and family. There was also a gentleman that we worked with I believe his name is Jason and he was in the bank/service, he went above and beyond to ensure that we were approved and were able to get into the car that we wanted, I wish I would have caught his name to give him the credit he deserves as well. But regardless, every part of our day while at Toyota was greeted with friendliness and happy faces, from the sales, approval, insurance and financing.

Elizabeth

20 de abr. de 2016

B-way toyota experience is always straight forward. Regardless of who I work with. I am always prepared for what to expect. This time when they recognized they were not going to be done in time they got me right in a loaner car.

Charles

20 de abr. de 2016

The negotiation process was extremely efficient and painless! It was obvious from day one that Cody and Brittany respected me and my time and that has been greatly appreciated!!!! The pricing on the vehicle I purchased was great and the value afforded my trade in was also Very fair!This was the best and easiest process of buying a vehicle I've ever experienced from negotiating a price all the way through the paperwork and I give your dealership 5 STARS!!!!!!Thanks again!

Marilynn

19 de abr. de 2016

The last time I had my oil changed, the valve was not tightened enough so I had a leak. I brought my car back in to have it fixed. They fixed the leak by tightening a the valve - no charge. While I was there, I bought tires on sale and had them put on my car. Overall, a good experience.

Edward

19 de abr. de 2016

It was very pleasant. Jade was very informative and easy to work with. There wasn't any pressure as to buy the car or not. She worked with me on getting my payments affordable and in my price range. This is my second time buying a car from Broadway and would recommend it to everyone.

Dorma

19 de abr. de 2016

Service seemed efficient and was quick. Representative was courteous and clear in her explanation of what was done and needed to be done on the car.

Julia

18 de abr. de 2016

I felt comfortable going in there alone. My options were explained to me and I felt a lot of what was being offered was above and beyond my expectations.

Bruce

17 de abr. de 2016

I think the drop off is a quick and simple process and I don't get hairy eyeballs from the techs if I don't already have an appointment.

Adam

16 de abr. de 2016

Dan was outstanding. He explained every aspect of the repairs to me in detail and gave me accurate pricing at every step. He really made the difference for me.

Zurisadai

14 de abr. de 2016

Our experience with Broadway Toyota was Excellent! Our sales consultant Ms. Wolff was amazing we loved her transparency, patience, and attitude. She really made us feel like our needs and desires where important to her, she answered all our questions with such a great attitude. We loved her transparency so much we scheduled and apt the next day to see her, and finalize our decision. Our finance manager was amazing Mr. David was so nice, honest, and very detailed. He really did take the time to explain all the details to us, and answer the many many questions we had. We are happy to say we have found our new "auto-home" we know we will be back in our future purchases.

glynnrun

11 de feb. de 2016

I have to let everyone know that working with Broadway Toyota out does itself every time I need them.I drive from Vancouver to Broadway because they are the best for Service and Satisfaction. Our T100 Truck is always repaired with outstanding expertise by the Excellent Talented Professional work force they employ. I refer all of the Washington residence that like me are never satisfied with Vancouver McCord Toyota that takes their customers for granite. Not like Broadway they are outstanding and do a wonderful job with any repair you take to them.Thank You to the staff specifically Ronita for her keeping the visits so wonderful and inviting.B. Glynn Jackson

DusenberryGTboyz

20 de ene. de 2016

If you're shopping for a car, do yourself a favor and work with Dan. I've been in the retail businesses for 16 years and I can assure you there aren't many guys like him. I'm enjoying my new car and after my 4th Toyota purchase in the last 10 years, he was the best. Dan Roemmich is the "only way" to buy a car......thanks Dan!

MarSpat

17 de ene. de 2016

Brought in my Sequoia to have the rear window motor replaced. After picking up my vehicle my back up camera wouldn't work. had to reschedule another appointment and be without my car for a couple hours they said. After three hours I called and they said they were just doing the paperwork. I went in and waited over another hour for them to finish. They told me that the third party intaller had poorly installed the camera and there were frayed wires and the fix may not last. Couple weeks later it stopped working. I decided to investigate myself and could clearly see that the wires were cut when the window went up and down and they put it back together with electrical tape. The whole experience was very unprofessional. I didn't even get an apology for have to bring it back, but to get lied to and not correct the problem in the first place really sours me. My purchasing experience when I bought the car was even worse. I had negotiated in the price of the car a service agreement where they would take care of oil changes etc. when I bought the car. A month later they said they couldn't do the service agreement because the car had too many miles on it because it was a demo model. I could on on and on, but trust me they are shady as far as sales and service.

goelvis

29 de dic. de 2015

I am buying a 2016 Avalon Hybrid and Giulia did a great job getting an offer to me, in a very fast manner. I sent a request out to 8 dealerships, and she's one of the only ones who responded with a personal email within 12 hours! Great follow up!

Magomeche42

18 de dic. de 2015

Dear car buyer,I hope you do your homework and read these reviews. I did not. I walked into this place with high hopes, it was going to be my first car purchase. After the amount of disrespect and lies I received from this dealership I fell asleep and woke up angry feeling nothing but pure hate for these people. They fit the stereotype of a typical salesman. Once the deal went south I realized that they didn't want to sell me a car because that would bring their survey scoring down if I did. I feel as if I had a joke played on me too by Adam O'neal. I called in to complain about a guy named Eric who ruined the deal as soon as he lied to me upon meeting and it sounded like Adam wanted to save the deal. He proceeded to schedule a time with me (via text message) to come in and renegotiate. He failed to mention that they already sold the car I was looking to buy and he said I would not have to see Eric's face or talk to him while I was there. I arrived with my father this time and he was not there and did not respond to any of my messages. I was left there with Eric who got close enough to us that my dad called him "the xxxxxxx" (which he truly is). He then proceed to talk poorly about us on the other side of some glass. Pointing at us with a nasty face; saying that he refuses to do business with us. I couldn't believe it. They were the WORST!!! Long story short. I ended up going to Beaverton Toyota and they'll be getting a 5 star review from me shortly. It's worth the drive!! They recognized that I was a customer who was about to spend over 20,000 and deserved to be treated with respect and honesty! Their #'s are better in EVERY way!! Go to Beaverton Toyota!!F-U Adam and Eric. #KarmaWillCome as if working with each other isn't enough. :P (I'm sharing our story and text messages with everyone I come into contact with)

Toyota of Broadway sucks

21 de nov. de 2015

Terrible experience! I've been to this Broadway location twice and will never go back. The first time I encountered their poor level of service was when I went to buy my new car. The salesman guaranteed me a better price on my 2015 Toyota Corolla after I told him the price Mcgloughlin Toyota would offer me, after driving all the way down there he not only showed me a completely different vehicle then we discussed over the phone but then told me he absolutely could not offer me the price he quoted either. I started to walk out and he tried to tell me he could get it down to $100 more than what the Mcgloughlin dealership had already offered me I left and bought my car from the first dealership I was at. 8 months later it came time for my 5000 mile check up and oil change I gave Broadway toyota another chance since they are close to my house. They told me it would take about an hour so I went in for my routine check up today and my appointment lasted 4-1/2 hours. After 3 hours of waiting they called me to tell me my car was ready and when I got there I was ignored for 5 minutes while 3 employees chated amongst themselves in front of me then after finally being acknowledged they went to go get my keys leaving me waiting another 10 minutes to come back and tell me my keys were lost! It took them 30 minutes to find my keys with out so much as an apology, just a pathetic explanation that my car looked like another car they services today... Im being serviced at a Toyota dealership every car in there looked like my car! I will never go back! The incompetence I experienced was overwhelming go with Mcgloughlin Toyota if you are looking for a dealership!

Jonas

27 de oct. de 2015

Kyler is a great sales man. Was very helpful and informative. Will definitely recommend him to my friends. Adam was also a great help. Had a great experience at Broadway Toyota. Thanks man.

Leisure_man

20 de oct. de 2015

Royce Sigloh, one of the service advisors tried to make you pay for services that you don't need! Costing you money and time! No Thanks!

gjy

3 de oct. de 2015

I did not intend to buy a new truck but chatted with Kenny Khzam while my old truck was being serviced. He took the time to show me a new truck which was more in line with my needs (Automatic transmission) and over a few days of continued pleasant contact and low key bargaining he produced numbers which were agreeable and we made the deal. This is the third vehicle I or my family have purchased from this dealership and all experiences were excellent.

createthunder

22 de sep. de 2015

Kenny was super kind and educated me about the various options. Everything worked out beautifully and I love my new Prius! This dealership was great too!

Estapleman

18 de sep. de 2015

Kylar is a true sales professional taking into consideration his customers before his quota or commission. We came in looking for a Certified Preowned Toyota Corolla and left with a beautiful 328i BMW at a better deal than expected. The dealership (Jake) and Kylar made our car buying experience very comfortable, smooth and most important memorable. I will be referring Broadway Toyota to my friends and family because of Kylar's great service to us.

prius13

17 de sep. de 2015

Beaverton Toyota pulled the old 'bait and switch' on me. I walked out of there feeling like a victim. Kenny's patience and professionalism saved the deal.

MLG2123

2 de sep. de 2015

My girlfriend (now my wife) wanted to get a new car. She said she had a "friend" that worked at Broadway Toyota. We originally agreed I would go with her, but the sales people were anxious and reaching out to her repeatedly and she was super anxious and enticed by their offers and decided on a whim to go to the dealership without me. Within a few hours she had secured financing from Toyota Financial and drove off the lot with a newer certified used Toyota Corolla. She was told about all the wonderful things she was getting in this GREAT deal and how all her wonderful items would be included in her "package" ..... None the wiser, walking away she was VERY happy with the deal despite going from paying $100 per month to her credit union for a slightly older car to over $450 for her Corolla.... Fast forward a few months (although the increase in her monthly car note for a COROLLA didn't sit well with me)... I finally sat down and took a look at her "paperwork" ... Turns out all those INCLUDED items were not only charged to her, but some of them (service contract, pre-paid maint, tire agreement, etc) were charged at an even higher rate than lets say Beaverton Toyota charges. In addition they gave her way less than the value of her car was and padded the cost of the new car she purchased insanely. In addition if she kept the car and paid it for the entire life of the loan she could have purchased the car TWICE (in a matter of 4 years).... Mind you she pays ALL of her bills on time, had a credit union option, but the dealer advised her to use Toyota Financial instead, and was charged a higher than reasonable rate ... After she made 10 months of payments I took her to Beaverton Toyota where I had just purchased my daughter and myself new cars (just a month after she purchased from Broadway)... the sales and finance people there were astonished when I showed them the paperwork. With all the mess they had tacked on and the price they had charged her for the car, she was OVER $8000 in NEGATIVE equity for her car loan vs the value of the car.... EIGHT THOUSAND dollars in NEGATIVE equity in 10 months????? ... I would NEVER send my WORST enemy to Broadway Toyota!! They PREY on those that don't know cars, value or the business. I am thoroughly DISGUSTED! ..... If you want REAL service and RELIABLE associates. Check out BEAVERTON Toyota and ASK for TONY! He is the REAL DEAL!

padrejeb

27 de ago. de 2015

Sent in an initial inquiry about a truck at like 10:30 at night. Got an e-mail back from Heather about 10 minutes later. Was impressed by that. Went in the next day to check out vehicles. She was patient with me as I checked out a few different models. She gave me space but was also there to answer questions. She hooked my kids up with water, TV shows and coloring books. Before I could buy the truck I had to see if three car seats would fit in the back seat. She came back to my house with me, at close to 9PM. We installed the seats and all was good and I ended up purchasing the truck. Incredible customer service. Glenn was great and had a good chat with my wife. Nate was cool and easy to work with. Felt very comfortable with the whole process.

jfischer

22 de ago. de 2015

I hate car shopping, and I knew how much I could afford as a car payment. Heather found the PERFECT car for me (2012 Ford Fiesta), right in my price range, and she never tried to sell me a higher-priced car. The whole transaction took only 2.5 hours - came in my old car, left in my new car. Heather is smart, sympathetic, and on the ball. I couldn't have asked for a nicer salesperson or a nicer car purchase transaction!

Jaz213

22 de ago. de 2015

I highly recommend working with Khzam! He wants to get you the best deal for your money. He has worked at the dealership for a long time and knows the Toyota product well. 5 stars!

HanIsHappy!

20 de ago. de 2015

Kylar is getting my business from now on. Plus, I'm going to recommend him to anyone who's looking for a car. The reason is simple; Kylar is AWESOME! He genuinely wants his customers to be happy. That means taking the time to explain all of the options available. It means honest answers. It means no pressure. I just bought my first new car, and I have no regrets. Not only did I get a great deal, but I also got a great experience. Kylar always made me feel informed and in control. Good luck in your car buying experience!

dewey

18 de ago. de 2015

Broadway Toyota suck's Both Nate and Kris are complete Liars, Do your research on this place before you make a purchase there , don't get scammed like I did on a new Tacoma , Go to Beaverton Toyota and Buy There, They Have a 7 day return policy unlike these band of scammers at Broadway Toyota, There slogan should say we lie too you buy the bridge at Broadway Toyota.. we are working on getting a local write up done and should be available to read very soon about how we were scammed by Them by them,, Nothing But Lies..If I could give no stars I would!

Chollagrigsby1

3 de ago. de 2015

Everyone worked hard to make us happy with our purchase. They made it very clear that they wanted us to see us feel good about the price and love the vehicle. We were happy with both.

sujahni

31 de jul. de 2015

Was thinking about trading in my Prius and Kenny approached me at the dealership. Was able to negotiate a decent deal and drove home with an upgraded model. Nice guy. So far so good!

Donald Fuller

28 de jul. de 2015

Our company came down from Seattle to purchase a Highlander from Heather. Not knowing the Dealership or Heather we were not sure what to expect but we were pleasantly surprised! Not only was she professional but amazingly upbeat and a blast to work with:-)I would and will recommend anyone to Heather and our Company will be back in the future.

Bodhisattva

28 de jul. de 2015

Rich at Toyota Broadway was amazing! There are literally no words for how painless this daunting task was. I thank him and you will too if you go here! Dalal was awesome too! Overall two thumbs up!

Jim and Michelle

28 de jul. de 2015

We met With Heather T with the intent of going over some Costco pricing and kicking some tires on a couple of Tacoma models. Little did we know that we would be leaving with a brand new Tacoma with all the bells and whistles, our hearts full, and a great customer service experience. I would definitely recommend Broadway Toyota to our friends and family. Heather had such a warm and funny personality. she definitely relaxed us and made us feel welcomed. In fact the entire process was as stress free as it could be. Both my Wife and I worked all day and we showed up feeling tired, hungry, and unfocused. The staff there were friendly, happy, and worked with us every step of the way. We both look forward to coming back to Broadway Toyota.

Ginger

24 de jul. de 2015

I was not looking to buy a newer car but have wanted a Prius for about three years and when Kenney approached me 93rd a w014 model I had to look and listen. Did not think I would qualify for the Loan and was hesitant to even try. I don't like pressure but am glad Ken had me try. Am glad the young man who checked our credit out worked it so we could get the Loan. Love the car. Have really missed cruise control and power windows. Now all I have to do is learn how to use all the bells and whistles. Thanks to Kenney K.My only complaint would be the amount of time it took.

Aizaz

20 de jul. de 2015

We just had a baby a month ago and that increased our family to 6 which rendered our second car, the Camry, kind of ineffective. Also the new age strollers kind of take most o the space in our other 7 seater SUV. Even though my wife has sworn off minivans, we did need one. So we narrowed our choice to either the Honda or the Toyota. Preferred the Toyota as the interior was much more spruced up than the Odyssey. Next step was to shop around and look for the price and the color we wanted. I found that dealers in the greater Seattle area had limited inventory and their advertised specials were really awful compared to some out of state dealerships. We were able to find one in Portland, OR which is a 3 hour drive. They had an advertised special which give me a starting point to negotiate. Got in touch with Guilia, their salesperson, on email. She coordinated the process between us and Ashley, the manager. I did my homework on the rates and the monthly payments and offered them 3000 less than their advertised price. To Guilia and Ashley's credit they listened to my arguments and limitations and understood where I was coming from. As in all negotiations, I offered them my max price and I guess the numbers worked for them as well. The deal went through. The only bummer was that I was pretty much given a 1 hour notice to drive down three hours to get my car. In the end, I got the color I wanted and the price for my trade in was more than fair. The final price of the car that I got was almost 1200 less than what I was offered at my local dealership and got a 1000 more for my trade in. Guilia is a thorough professional and at no time did she pressure me or my wife. Ashley was very courteous and upfront. I have bought over 10 cars in the last 10 years and this by far was one of the best experiences. Nate their finance manager was very courteous and the signing papers was a breeze. I remember how other dealerships try to ram extended plans down your throat. Nate was nothing like that. In fact they accommodated my wife not being there and sent some paperwork with me to send it back to them. I would recommend this dealership to anyone. I think if you are fair to them, they will be more than fair to you.Aizaz Rasheed (Bothell, WA)

Megadith

12 de jul. de 2015

We loved Kylar. His calm and down to earth demeanor kept me at ease and I felt absolutely no pressure from him to purchase a car. I did not go in with the intention of buying a car, just looking, but he made the process so easy and enjoyable. He stayed late (4 hrs past his shift) to see us through till the end.Thanks Kylar and Toyota Broadway.

Dani

12 de jul. de 2015

Lily is super sweet and knowledgeable!I was buying a car and my parents weremy cosigners... My folks questioned her to death and she answered each and every oneoftheir questions promptly and was super patient, I could tell that she genuinely cared about us understanding what coverage we were getting . I would highly recommend anyone working with her...

RSK

9 de jul. de 2015

Kenny Khzam was easy to talk to, answered all of our questions, and found exactly the car we wanted at a great price, and without trying to sell us anything we didn't want. We enjoyed our experience at Broadway and love our new Toyota Highlander.

steve

9 de jul. de 2015

We were looking for a car to get us from A to B for a couple of years before we buy a new one - and we didn't want to spend a whole lot of time in the process. Kylar suggested that for our particular needs and budget it might make sense for us to consider leasing. This is something I've never considered before, in fact, I always wondered why anyone would even think of leasing a car. Kylar helped us understand the pros and cons of leasing (not many cons, really, in our case) and that's the option we went with. It cost us the same as the used car we planned to buy but we got a new one instead - can't complain! New car for two years staying within our original budget? Thanks Kylar (and the rest of your team)!

Erik

7 de jul. de 2015

Easy to negotiate and purchase. Kenny was very professional. Flexibility on trade in value and interest rate made my purchase experience overall a very positive one.

janny

7 de jul. de 2015

the sales associate and manager were polite and cooperative,the offered me lease and purchase option,and at the end i got the best deal i looked for.

David

6 de jul. de 2015

I've been buying/leasing cars and trucks from Broadway Toyota since 1996. My most recent lease experience at Broadway on July 5, 2015, was the absolute best to date - it was Tim Bazler who made it such a great experience. This young sales person listened to what I said, he offered plenty of ideas, he was knowledgeful, and he worked hard from the beginning to end. After just a few hours working with Tim, I was thinking how proud his family must be of him - he is a great young guy with a great attitude. Believe me, you'll find yourself wanting to invite Tim over to your next backyard barbecue after you wrap up your vehicle purchase.

mlustpdx

4 de jul. de 2015

Mr. Khzam has the best customer service skills i have ever seen. Mr, Khzam was very helpful for my fiance and I while trading in our 2012 Toyota Yaris for a 2010 Toyota Prius. He was very helpful in answering questions that we had. I am very happy to have done business with Mr. Khzam and Broadway Toyota. I will never do business with anyone other that Broadway Toyota and I recommend everyone to go to Broadway Toyota and meet with Mr. Khzam as you will leave happy and and knowing you have just had the best customer service ever.

StanW

2 de jul. de 2015

This is the third auto I have purchased from this dealer in 20 years and I am very pleased with the customer service and support. Kenny was very helpful in answering all my questions and pointing out various considerations about the car. He made what was an unexpected experience very pleasant indeed.

Limited Highlander

1 de jul. de 2015

I was recommended to contact Kenny Khzam if I was purchasing a highlander. Kenny introduced us to the different types of highlanders, exterior and interior colors, the different packages with each type, and did a good job of explaining the difference between them. Broadway Toyota did not have the highlander we wanted, but they were able to find the highlander we wanted and we drove the highlander home on June 30, 2015.Kenny Khzam and the sales staff were helpful, friendly, and would reccommend to visit Kenny and the boradway staff if you are interested in buying a toyota.

germanimports33

1 de jul. de 2015

I had an excellent experience buying my truck at Broadway Toyota. My sales associate Kylar Wilson made it easy and hassle free from start to finish. He was very knowledgeable about the truck I purchased and about the Toyota brand. He had a great personality making my experience fun and exciting! I will be going back to Broadway Toyota and Kylar for my next truck.

Dragonfae

30 de jun. de 2015

This dealership has been great to me and my family. Kenny Khzam was awesome, he has sold me both of my Prius vehicles so far and I really love the Broadway dealership. They have worked hard to help us out and get us in the vehicle I have always wanted. Thanks Khzam! Thanks Broadway Toyota!If I missed anyone below and didn't check your name, sorry! I tried to get everyone that helped us out marked down. Thanks again Broadway!

Happy owner

29 de jun. de 2015

Kenny Khzam was great and very helpful with getting me a better car. Also the finance person Max worked really hard at getting me good terms and in my budget. Would recommend anyone needing a new car go here.

Huh

24 de jun. de 2015

I had an excellent experience with Broadway Toyota and kyle was great as my sales associate for my truck buying process. I would recommend Broadway to my family and friends.Thank you.

BroadwaySux

21 de jun. de 2015

Broadway Toyota would not honor their advertised price on a New Camry. On their website, they advertised the car with a $5000 discount, plus $750 rebate with a total discount of $5750. I printed the advertisement and took it with me. After showing the sales person the ad and test driving the car, I decided to buy it. When the sales person came out with the paperwork, it only had a $4250 discount plus a $750 rebate. The sales person tried to slip it past me, like I wouldn't notice the extra $750 on the price. What sleaze xxxxx. When I pointed out the $750 discrepancy to the salesperson, he went and got his sleazy little sales manager, who came out and said that it was an error, and that they would not honor the advertised price. I pushed the paper work across the desk at him out of frustration, and said to my wife "let's go.". The sales manager acted like I punched him in the nose, and told me to leave. Which I did. . Wasted 2 1/2 hours of my time. .

ashleyc.

19 de jun. de 2015

Lily Jeung is incredibly personable and helpful. She is really professional and knowledgable in her field and it's clear that she is a true people person and will go the extra mile to help you get what you are looking for!

Brian

18 de jun. de 2015

Thank you Mr. Khzam for helping me get my 2013 Tacoma! I found this truck online and showed up to Broadway ready to go. Mr. Khzam and the Broadway team helped me make it happen quickly because I was in a hurry. Thanks guys!

Pegasus

16 de jun. de 2015

Khzam has ESP, I think. I was barely thinking about a different car while waiting for my scion to be serviced. He showed me a Prius C and it's perfect for me! Incredible mileage and l Iike road trips. Very comfortable. I don't have to duck down to see the traffic light. Solid, fair deal and Khzam was lovely to do business with. No shenanigans from him or anyone else. I almost wish I needed a new car!

krissych

14 de jun. de 2015

Lily outstandingly provides excellent customer service to her clients and answers her phone after hours. She goes above and beyond to ensure a wonderful experience.

ritz123

14 de jun. de 2015

Lily was extremely helpful. She knew exactly what I was looking for. Answered all my questions.I would highly recommend to anybody. Thank you Lily Jeung.

MB

10 de jun. de 2015

My husband and had been putting off buying a new car since our past car-buying experiences were not good ones. After much research, however, we decided to go into the Broadway Toyota dealership to test drive a Camry hybrid and had the opportunity to meet Kylar Wilson. Kylar was very low-key and made the experience much more pleasant than we had anticipated. Max Hanley, the Finance Manager and Tim Hogan, the Sales Manager also contributed their expertise and the entire process went quickly and smoothly. My only comment is that rubber floor mats were not included and therefore we were charged extra for those. After spending so much for the car, it seems to me that the mats could have been included.

jwizard21

9 de jun. de 2015

I was looking for a specific vehicle when I went into Broadway. There wasn't any runaround and Khzam and Mike were straight forward and got me the vehicle I was looking for. They catered to my needs and were very helpful! Thanks again.

TYB

9 de jun. de 2015

Lily is a consummate professional. Not only is she extremely pleasant to work with, it soon becomes clear how much she knows about her industry and the available products. I really got the feeling that not only does she know what she is talking about, she is also genuinely committed to serving her clients and getting them the best possible deal. I'm so pleased I was able to quit shopping around. I now have the right policy and the best price!

Eiworu

8 de jun. de 2015

Lily is super helpful and knowledgeable, and you trust her like she's one of your closest girlfriends. While I was getting my car serviced I decided to kill some time by having my insurance rates compared, and ended up getting more bang for my buck with better coverage and cheaper pricing! Thank you Lily!

DMC

8 de jun. de 2015

Lily is awesome. Extremely friendly and helpful. Thanks to her I saved me a ton of time and money.. I couldn't be happier with my experience.

Micahm

8 de jun. de 2015

Lily saved me so much time and money! I have shopped around and she provided the Best experience, very professional. I am Proud to give Lily and Allstate my business!

Crimsonmei

7 de jun. de 2015

My husband and I switched from Gico to Allstate thanks to Lily. We saved over $200 a year because of her. We also get a lot better customer service with her.

Tazman

24 de may. de 2015

I had been taking my 2001 Toyota Camry XLE to Broadway Toyota for service every year. Each time, an amazing woman would listen to my concerns, make very competent recommendations, and send me home on a shuttle so the mechanic could work on mt care without pressure. She always called me for authorization before proceeding with work, and she coordinated flawlessly so that I always got my car picked up on time and with no stress. This woman is Ronita, and I recommend that if you are new to Broadway Toyota;s Service Dept., seek her out and choose her for your main contact and advocate.You will find that Ronita is highly trained, very intelligent, and quietly friendly and helpful. We seem to have a running conversation that just picks up each time I see her, right where we left off last time. She amazes me with the new learning she has acquired since my last visit, and it is truly a joy to watch her continuously growing and getting even better at her job and at being a very good person.Ronita is a major reason that I keep on coming back to Broadway Toyota.

first time student buyer

22 de may. de 2015

The friendly sales team greeted me outside the dealership and immediately found the right model and price range for my needs as a student intern purchasing my first vehicle. They patiently test drove multiple cars with me. Ken, Mike and the rest of the staff were extremely helpful and sympathetic throughout the process, accommodating my budget and preferences with care. I am very satisfied with the quality and price for my first car.

AbeA

22 de may. de 2015

Heather was a pleasure to work with while trying to buy our new family truck. She listened to what we needed and put the extra effort to help us get a great deal on a beautiful truck. I Would recommend her to anyone, she was great.

Sara

21 de may. de 2015

Kenny Khzam was incredibly helpful in getting me my used car. He listened when I told him my budget and didn't try to push beyond it.

Tazman

21 de may. de 2015

Kenny Khzam spent almost two years getting to know me during my visits to the dealership for service on my 2001 Camry XLE. He listened to my ideas and thought about the challenges I presented very patiently before he finally asked if I would look at a vehicle he thought would be just right for me. He treated me with respect and kindness, never resorting to psychological xxxxx to try to get me to agree to a deal I couldn't accept or live with. He not only got me the deal I asked for on the car I wanted, but he teamed up with other employees to get the work done with the least amount of stress or upset for me.I'm not very fond of negotiating to buy a car. Usually I end up feeling like the salesperson doesn't believe me when I talk about what I am able to do as a buyer; in fact, I once heard a salesman tell me "Why should you care what the price is for the car? You must make a lot of money, so you can afford whatever I show you!" Well, Kzham is not like that. He listened to me, and I felt like we actually got to know each other during our discussion leading up to my decision to take a car home to show my wife; he gave me enough time to let my wife "sleep on it" overnight, so she didn't feel pressured. She had ample time to ask lots of questions until she was satisfied we were making a good decision, without any pressure on her.I had a great car when I brought in for service that day, but it was starting to become much more expensive to maintain. My new car actually saves me money, even though the old one was paid for and in very good condition with unusually low miles for its age, because it has an amazing warranty that guarantees that I won't have to worry about expensive repairs for the first 8 years or 100,000 miles!Thanks, Khzam! I'm very glad I got to know you!

Mkerensky

10 de may. de 2015

Mr Kazam was friendly and very helpful. He provided lots of support for me to connect my phone to Bluetooth! He really wanted me to find the car I needed. He never pushed the most expensive option, but focused on what I needed.

stranded customer

9 de may. de 2015

I was stranded at the dealership when our 20-year-old car needed more repair work than we were willing to invest in it (first of all, a mechanic [Rick Michael] was very nice to do the basic diagnostic work for me gratis, cutting around the normal scheduling process since I was out of town with a flashing engine warning light). I then had four hours before my wife's conference would end, so spent the day shopping for a newer used ride. I was there for so long (on either side of lunch) that I actually worked with more than one salesperson, which helped me to understand the automobiles and the decision process from slightly different perspectives. Thank you to enthusiastic Kenny Khzam, who got me started and closed the deal (helping to sell the sensibleness of the sudden purchase to my wife!), and also to Pat Doolan, who took me out for a test drive and was very articulate in explaining the workings and advantages of the Prius. Then the rest of the team (finance/warrantee and insurance) were also helpful and articulate with their advice. Since then our relatives and friends have added their rave reviews to how good the car looks and runs (more than one person commenting that they thought the 2-year-old certified Prius was in fact brand new). Kenny and colleagues helped to turn a very stressful situation into something positive--thank you.

buycars

9 de may. de 2015

I found a vehicle I was highly interested in. I called up the dealership and I was lucky to have Kenny on the other end to offer his help and assistance. I was just recovering from a really traumatic dealership experience a few days before. I met Kenny and he assured me that it would be the least stressful car purchase I could experience. He was absolutely right. It was all due to Kenny! He was pleasant, easy to talk to, and had my best interest at heart. I HIGHLY RECOMMEND Kenny Khzam! I am more than happy and satisfied with my purchase. Go to Kenny if you want to have an awesome car buying experience. Thanks Kenny, I appreciate you so much!

nelson99

6 de may. de 2015

I knew exactly what I wanted and Kenny Khzam helped me get it. He was patient, he listened to me and then found me a Toyota Tacoma that I am so happy with. It was one of the best car buying experiences I've ever had. Painless. I would definitely buy another car from Broadway Toyota and I'd look to have Kenny help me. Thanks so much Kenny!!!Nelson Rutherford

megan

6 de may. de 2015

Last week, I traded in a smaller car, that I loved, for something larger and more comfortable for a growing family. Kenny, who is very laid back, easy to deal with and super helpful, tracked down the vehicle that I came in looking for (found on the Broadway website) after showing me a few other options and sat through negotiations, which were straightforward and respectful-- a completely different experience than I've had in the past with other area Toyota dealerships. I LOVE my new SUV and have every intention of sticking with Broadway for future purchases.

CFARIS

5 de may. de 2015

I wanted to get a new 2015 RAV4 XLE. Had the pleasure of working with Ryley. She did a great job at showing me cars and allowed me to test drive them. However when the time came to negotiate the manager, Glen, didn't want to negotiate one bit. He came down $100...hahaha. I almost laughed out loud. It was he didn't want my business nor did he want to work with me. I ended up going to a different dealership where I they came down $2500. Never again will I come to Broadway Toyota to purchase a vehicle. If I want to pay sticker price I'll go to a place where that't their policy. I have a feeling Broadway will soon be one of those dealerships where negotiation is forbidden.

janet123

1 de may. de 2015

After extensive research on the Toyota website, i went into my local dealership and had the pleasure of getting Kylar as my sales person. He was very helpful and clearly interested in assisting me in finding a car that perfectly suited our needs. Throughout the entire process, Kylar was polite, thoughtful and friendly.Additionally, there were numerous matters which required follow up and he was both prompt in his replies and thoroughly researched all questions. After the purchase, Kylar took considerable time with us providing "hands on" demonstration and explanation of how to use the features in the car. By the time we drove it off the lot, we were confident that we made the right choice and were glad Kylar had been a part of the process. I recommend him highly if you're interested in learning more about whether the Toyota is the right car for you.

Mary

29 de abr. de 2015

Serving my old Prius. Kenny walked me around newer Prius options. Friendly, efficient, offering a quick deal I liked. He made a great match for me.

Canonbeachboy

29 de abr. de 2015

I was in the market for my first new car, being that I dont have established credit I was afraid of rejected or taken advantage of. I was so glad to be helped by a true professional Kenneth Scott. He really made the experience pleasant and painless. I bought a prius and now my father is going to buy a Rav 4! Broadway Toyota will be my dealership of choice for all of my future car needs

Lady Tc

28 de abr. de 2015

I want to thank everyone at Broadway who helped with my purchase of my new 2015 Scion TC. Glen in Internet helped me pick out the car that fits my life. Max in finance was quick and very informative of everything. They valued my time and were patient with me. Thank you so much. I recommend everyone to come to Broadway Toyota-Scion for their new car.

Jamie

28 de abr. de 2015

I was so nervous to come buy my first new car, but Ken Scott and Tim Hogan were awesome! Thanks guys! I will be sure to send everyone to you!

Lisa H.

28 de abr. de 2015

I have purchased cars from Broadway Toyota for over 30 years and always had a good experience . Today was different, I was referred to salesperson Ken Scott, within five minutes (the entire process with him was approx. 10 minutes) I found him to be a pompous arrogant butt (lack of better words). He has a 8 year tenure with Broadway Toyota and possibly anyone spending less than 50k is not up to his standards. Nevertheless, this is no way to treat a potential customer, nor a person in general. If it were not for Tim Hogan (Sales Manager) and Nick Patton (Finance), my days purchasing from Broadway Toyota would have ended with my last vehicle. Tim made things right and sold me my new car and Nick made the financing a pleasant experience.

nicolecb

22 de abr. de 2015

Darrell was truly excellent to work with! We traded in a scion for a used Prius and he made the process smooth and easy. He's incredibly kind, helpful, personable, and pleasant to work with. He seemed to genuinely care about our experience and talked us through all the options available to us for our trade in. He made our experience a very positive one!

chrislisa

20 de abr. de 2015

It was a pleasure to work with Heather from the very beginning when I decided to purchase a new corolla through USAA. Heather was very professional and very patient in working and communicating with me since I am deaf. I wanted the buying experience on my time and not be rushed into anything. Heather followed my timeline and was there every time I have a question or need something. She was there when I switched cars and she helped me set up bluetooth to match my iphone. Heather is great throughout the whole time.

Mark -Broadway Fan

18 de abr. de 2015

I wanted to write a special review for Heather as she was my first contact with Broadway Toyota and set the tone for my buying experience - which was awesome! I'd been researching the Highlander XLE for more than a year and when I contacted her about my perfect vehicle, she promptly got me the information I requested, providing me with an internet price that got me into the dealership soon after. (I'd been obtaining quotes from all Toyota dealers in the metro area.) Heather, Vincent, Mike, and Glen are a great team! I never felt pressured. I was treated respectfully by all and wasn't "handled". I felt very much at home with these folks. This is not your average sales team. I was treated exactly the way I wanted to be treated and I purchased my wonderful XLE at a very fair price. I'm so impressed and thankful! Great job, Broadway Toyota!

mwmchugh

17 de abr. de 2015

Been having my 2009 Highlander Hybrid serviced here for years. Two days ago while having the oil changed decided to take a look at the 2015 model and met with Khzam. He was great! Good to work with. Came up with a very fair deal and today heading home in my new ride.

Briand86

15 de abr. de 2015

Kylar was very professional and friendly. Knew a lot about the car I wanted and helped me tremendously. I didn't have a way to get my car, and the car I brought home, so he even drove my car home for me!

Kari

14 de abr. de 2015

We have a 2010 Corolla. We needed a new car and decided to buy another Toyota. Kenny was very knowledgeable about the Camry and very helpful. We would buy another Toyota.

ToyotaTacoma2007

9 de abr. de 2015

I bought my Toyota Tacoma from Kenny Khzam. He was extremely knowledgable and helpful throughout the whole buying process. He provided excellent customer service and strived to make the buying process as effortless as possible. I would highly recommend Khzam to anyone looking to purchase a new or used vehicle!

Phillipcb

7 de abr. de 2015

I brought my Tundra in for servicing and met Kzham and Mike Siegel, who then sold me a Prius! Kzham, Mike and Dea were all excellent. I've been coming here for for years with my Tubdra and always get top notch service. I highly recommend Broadway Toyota!

Sheri

7 de abr. de 2015

I bought my Toyota Prius new at Broadway Toyota years ago, and after a recent car accident, I returned here to find a replacement. Khzam and crew helped me find something quickly and easily. They gave me the space to make sure this was the right car and price for me, and I couldn't be happier with my new (used) Prius. They really went the extra mile to make sure I felt great about my purchase. Thank you!

2015coro

6 de abr. de 2015

shopping for my mother, super picky, and yet Donnie did his absolute best to deliver. Did what he could to please the customer. Thanks Donnie! when I come back to Broadway Toyota, I will only deal with Donnie!

Cassie

3 de abr. de 2015

I came into Broadway Toyota desperately needing a new car, but with a lack of hope that I would be able to find a car I loved and obtain financing with an affordable monthly payment. Despite my grouchy, skeptical attitude, Kenny was very positive with me and quickly found me a car that I loved. He made the deal happen almost effortlessly, and within a couple hours I was driving away with my new fantastic car. I have since been into the dealership a couple times, and I appreciate his genuine friendliness...he makes me feel like a VIP. Thanks, Kenny!

Shari

30 de mar. de 2015

My aunt was looking to purchase me a car in Portland and she has dealt with this dealership before. This is her second car purchased from this particular dealer and they bent over backwards to accommodate our extenuating circumstances!!! I live in Seattle and they held the car for me until I could drive to Portland to sign the paperwork. Kenny Khzam is very friendly and knowledgeable, I would recommend him to anyone searching for a Toyota!!! Thank you!!

ballet

23 de mar. de 2015

This is the 2nd car I have bought from him. I appreciate his honesty, efficiency, and caring that I get the best car for my needs. My time & patience for car shopping is limited. Once Kenny understands what I want, we move forward quickly. Kenny even came in to work on his day off to help me. Ask for Kenny next time you are at Broadway Toyota car shopping.

Karen

14 de mar. de 2015

I was at Broadway Toyota getting my 2005 Prius service for 90, 000 miles and Mr. Khyzam asked me if I wanted to buy a new car. I said no but I would be interested in a plug-in hybrid Prius. He said a 2012 leased car had just been returned that day. I walked over and saw it and said I needed to discuss with my husband. The next thing I knew I was the proud owner of this car and turned my 2005 Prius in to buy it. Very easy sale with good follow up and care. I am still in awe I could find a car I was willing to buy.

horenbll

14 de mar. de 2015

This is the 3rd car I have bought fron Kenny Khzam. He's great to work with, knowledgeable and goes the extra mile to be helpful. I trust Kenny and he continues to provide excellent service. I could have bought at several dealerships but I continue to return to Broadway Toyota kbecause of the trust that Kenny has built up with me over 3 transactions.I don't have a lot of time to spend byi g a car so I do my homework before I go. Kenny gets it and so doesn't waste time on old sales practices that don't apply to me and we get down to real numbers and cars very quickly.There is no question that when I need another car, I will seek Kenny Khzam out again.

Holly

5 de mar. de 2015

We did our car shopping homework for weeks , so when we arrived at Broadway Toyota we knew the salesman would determine if we could finally buy a car. Whew! Super nice normal guy, Donny, walked up all smiles and asked a smart question. It was uphill from there. He showed us the cars we wanted to see, only. He listened! He took us on a really smart test drive. Donny lined up all the help we needed to purchase that car, but stayed with us the whole time. Every person that joined us was upfront and helpful and had something useful to contribute. No where in Portland have we had an honest, nice, efficient, helpful car experience until now. Thanks to Broadway Toyota we bought a new car and it turned out to be such a pleasant experience that most save for great restaurants and vacations.

maxwell123

4 de mar. de 2015

First of all I rarely write reviews but I thought this deserved it. I've purchased many cars from many dealerships across the country. This was by far the best experience I've ever had. Hands down! I don't know whats in the water over there at Broadway, but I'm drinking the Kool-aid. First of all, I was greeted by one of the best looking men I've ever seen working in that industry. Tall, white, and handsome with a gorgeous beard, his name was Joe, and he helped me out to begin with. We hit it off right away, we had a lot in common and boy oh boy could he sing. In fact, we've even got plans to go out and do some Karaoke soon. Best part is he wasn't the only one I got to meet. Joe had an apt show up while we were looking at a Tacoma. So he introduced me to one of his colleagues, "Fish" is what they called him but his name was Adam. A blazing ball of red fire with piercing green eyes came at me like a moth to a flame. Joe was great but Adam may have been even better. In moments I knew why Adam was one of Broadways best. He seemed to anticipate my every need and know what I wanted almost before I did. Like an ancient Geisha serving her honorable host, he catered to my every need. In no time I was in a 4 runner (the same one I ended up buying) on a test drive around NE Portland, an area I'm not so familiar with, testing out the vehicles features and capability. Fish made it so easy, in fact, he even brought me to an unfinished road where I could test out some of the vehicles "off-road" abilities. After the test drive with Fish I knew I found what I wanted both in a vehicle and a sales man and was ready for the hard part, the "negotiation". However, to my surprise, this part was even easier than picking the truck. Fish laid out my options and gave me the choice, never forcing anything on me and explaining things as we went. At one point the finance manager, Max, who ended up doing my paper work even came out to go over a few details of the financing before I agreed to the terms. Once I agreed to the terms Max took over and made the purchase process just as simple. We went over everything line by line and he gave me all my options for payments and protections. He even worked with me to fit it all into my budget. Buying a car is a big deal and as a great man once said, Whoever is careless with the truth in small matters cannot be trusted with important matters ? Albert Einstein. Ask for Fish, Joe or Max and you'll be in good hands. None of these guys messed around with silly car guy approaches or slick sales tactics that I've become accustomed to when buying a car. It was very refreshing to be treated like an intelligent buyer who merely wants a good deal and a great experience from honest people. I found it at Broadway and I would recommend any one I know to do the same.

Niki

4 de mar. de 2015

Stopped in to look at the new Rav4's and 4runners. After getting a little lost on the lot, met Khzam who quickly found us everything we were looking for. Went for a couple test drives.Khzam was very courteous, knowledgeable and helpful. We walked away with a new 4Runner and a new sales person to recommend!

lroby

10 de ene. de 2015

My partner drives a Toyota and visits Broadway Toyota for his service work, so when I began car shopping he recommended stopping by to check out/test drive some cars. Kylar cheerfully helped me out and was very knowledgeable about cars. Even though I was just there to test some potential vehicle out, he took his time answering my questions and showing me different aspects of the cars. He was relatable, was NOT pushy and kept in touch/followed up on questions and thoughts too.The car buying experience can be a stressful one, but I felt at ease during my experience at Broadway!

OliviaBehr

22 de dic. de 2014

Our experience was great. Kyler was very knowledgeable on the vehicle, he even helped clarify some of miss information given to us by another Toyota Dealership about our Tundra's Sonar. Its nice when a sales person knows their product, listens to your requests, and does not treat you like your an uneducated consumer. Very personable, great follow up, I would certainly recommend Kyler and Broadway Toyota!

PDXRock

18 de dic. de 2014

My wife and I had visited every Toyota dealership in the area and it wasn't until we arrived at Broadway that we found exactly what we were looking for at the best price. Kyler and the rest of the Broadway team were very knowledgeable and helpful with our trade-in, financing and of course our new Sienna.

Paul Wathen

16 de dic. de 2014

Everything went very well. Scheduling was easy, repairs were recommended, explained and done well. I needed a loaner car because a part had to be ordered, and that process was convenient and hassle-free.

Leslie O'Leary

10 de dic. de 2014

Very efficient. The technician (don't remember his name) was thorough and polite. I was in and out within an hour.

Mary Bryant

8 de dic. de 2014

I was greeted with a great smile and cheerful demeanor, quickly found that I would need to leave the car for some time as recalls were in effect. I was given a shuttle home at that time (Cody) and picked up four hours later by Bryan. Another gentleman whose name escapes me explained the services done to my car and took me to the cashier who was courteous and expedient. A fine trip to Toyota!

mike cranor

5 de dic. de 2014

Friendly greeted upon arrival and car was completed on time. .

Steve Schroeder

3 de dic. de 2014

Since I've purchased my Toyota new I've always got my service done at Broadway Toyota. I have had excellent service and been very happy with the service department.

Gerry Langeler

1 de dic. de 2014

Julie did a great job, not only taking care of my service request but in taking ownership of an issue that really belonged to the tow truck driver (who dropped my car off in the wrong place, without contacting her). As soon as she was aware of the problem, she took it on herself to track down the car, get it into service, and communicate with me actively through the entire process.

wizming

1 de dic. de 2014

The service at Broadway Toyota was great! Andrew & Austin provided great service all around. I was provided with a lot of detail on what was being done to the forerunner so I felt comfortable with them working on it. I will definitely take my vehicle back there again for their exceptional service.

Paula Kimball

25 de nov. de 2014

In a word, Wonderful! I came in unscheduled and panicey because my car did not start in the morning. Even though they were very busy, they managed to do the factory recall that takes hours as well as get a new battery put in for me. The concern by your person was awesome! I got a quick ride to my work on your shuttle, and updates regarding my car. Then when I came in one of your people showed me how to use the new feature in case my car gets stuck in fast and wont stop. The throttle thing.

Dave Kendall

24 de nov. de 2014

Had to schedule a 120k service. I have worked with Erik before and every time it has gone as expected from the first contact to schedule the service to picking up the car when all is done. He always communicates very well with me giving accurate estimates in regards to time needed to accomplish the repairs as well as accurate financial estimates. It seems like Erik treats me and my car as if they were his own. I always feel like a valued customer when I deal with Erik.

Stephanie Colleran

21 de nov. de 2014

We came to Broadway Toyota because of Joe. I had just totaled my previous car and had no idea of what I wanted to buy. Joe was very patient and great to work with!

John Wilson

18 de nov. de 2014

Andrew was very helpful with my service appointment. He went completely out of his way to help me and make sure everything was taken care of. He showed excellent customer service and work ethics. I will continue to do service with him and Broadway Toyota/

Jackie Mathys

17 de nov. de 2014

I appreciate that the service dept got me in within 20 mins of me calling. I didn't have an appointment, so that was very nice.

David Harjala

14 de nov. de 2014

Great service department. Always friendly and they always keep you informed on the status of your vehicle. Julie is awesome!

sam winters

13 de nov. de 2014

service on my Prius. Austin is amazing he kept me informed while my vehicle was being serviced and made special arrangements for after hours pick up. Thx Austin your the best...

Mike Cranston

10 de nov. de 2014

It was great. Austin is the reason I vome to your dealership. Keep him happy

Chi Nguyen-Ventura

6 de nov. de 2014

Cody was great. Very personable and efficient at making sure we were in and out for our 25k service.

graves.bruce

4 de nov. de 2014

Many companies don't pay much attention to those who purchase items from them after the sale. This is not true for this dealership, they give you exceptional service after the sale.

Darren Jones

3 de nov. de 2014

Outstanding. This is the second vehicle purchased through internet sales department at Broadway. Darryl really worked hard to find the exact vehicle we wanted.

Mike Plass

31 de oct. de 2014

Great. Polite, punctual, service. In and out in less than an hour in spite of the fact that I was 45 minutes early for my 20,000 mi service.

Leslie Rivera

30 de oct. de 2014

Excellent. Bought 4 new tires. Great service. Austin was personable and professional.

Dave Silva

29 de oct. de 2014

It was a really good experience. I will certainly use Broadway again for our 2 Toyotas.

Tom Kane

28 de oct. de 2014

Rick Michael was terrific as usual. Clearly explained the problem and supervised the solution.

Dean Roemmich

27 de oct. de 2014

It was a pleasure to do business. Dan R excelled all expectations. His knowledge, patience, and eye to detail surely make him stand out highly as one of the true professionals. This was my first new car buying experience and I was set to get the color and options I needed. Other dealers told me that it didn't exist but Dan R made it his personal mission and found me my dream vehicle. I am extremely thankful for that and happy with my new 4Runner. The rest of the team was great too, from financing to closing paperwork, it all seemed effortless. Thank you Broadway Toyota!

Sheldon Warmington

25 de oct. de 2014

I had a really good experience at Broadway. The staff was very courteous and helpful, and appeared to have done a grea job with my vehicle.

CWNYY51

23 de oct. de 2014

Kylar made the process easy and was very attentive. It was a trade-in of two other Toyotas and a cash purchase. Kylar was knowledgeable and took the time to go over everything about the car. I strongly recommend him to anyone looking to purchase a car.

Kimberly Knoll Dove

22 de oct. de 2014

Rick was very nice and accommodating. Helped me with my service needs and made me feel well taken care of. The work was done very promptly. The customer service was better than anything I had in San Diego!

Goodman John

20 de oct. de 2014

Excellent. Courtesy van was right on time coming and going. Car was finished on time.

Carl Stein

17 de oct. de 2014

Great. Assisted with my Q's & concerns. Replaced my floor mats as they ripped out from simply shaking out - mentioned sending these findings to Toyota for future input & improvement.

Robert Helle

14 de oct. de 2014

Easy to get an appointment in a short time frame. Good explanation of work done. Excellent.

Chandra Pahalad

13 de oct. de 2014

It was a wonderful one. The team were ready to assist, got a ride by shuttle to and from max station. Allowed my vehicle to be kept there until I was ready for pick up. Julie was so nice and helpful. Overall toyota is my favorite.

dsswensen

12 de oct. de 2014

I have bought from Broadway Toyota before, and I have always bee treated well. This time, I ordered a new truck to be built to my specifications - first time for me. Broadway Toyota, and specifically Dalal Abou-Jamous did a fantastic job. She kept me informed all through the build and delivery process and even cam in on her day off to allow me to take delivery of the new truck as soon as it was ready. I was treated very fairly on my trade-in as well. A very good experience. Good job Broadway and excellent job Dalal!

Stacy Garrett

8 de oct. de 2014

Exceptional! Austin and Andrew seemed to genuinely care about me getting my issue resolved.

Robert Newby

2 de oct. de 2014

This service visit was handled in a professional and timely fashion.

Stephen Grace

30 de sep. de 2014

Awesome- Dalal was extremely helpful, knowledgeable and patient. It was great working with her and we would definitely recommend Broadway Toyota to other people. Great experience.

Pat Richardson

26 de sep. de 2014

Good. No surprises. Staff knowledgeable and courteous .

Emily Bryant

24 de sep. de 2014

Austin rules, give him a raise. Fast and dependable, top notch work every time.

David Demers

23 de sep. de 2014

"We own a Toyota and I love the coffee shop when I need to wait"

Randi Jartun Bost

19 de sep. de 2014

Excellent. Polite staff, quick service, good explanation following service.

Craig Schmid

17 de sep. de 2014

Very nice sales staff. I was researching on the internet for cars I wanted to look at and prices. The internet sales made it easy and convenient.

Ann Augustine

16 de sep. de 2014

Spectacular! Julie and her team were REALLY superb. I love the shuttle service! I imagine I could get the service for a little less using an independent mechanic, but I never will because I know that I can really trust the work at Broadway Toyota and the service is always just awesome. Julie in particular, was just phenomenal!

Richard Sutter

15 de sep. de 2014

20,000 mile service was performed in a timely manner .

BJMVW

13 de sep. de 2014

If you're looking for a Prius, this is the place to go. They've got most any model or year you can think of, and they'll take the time to show you each and every one. I worked with Joe Shapiro and drove the C, the V, and (ultimately the car I purchased) the Plug-In. Joe was incredibly knowledgeable about the features of each vehicle, and he helped me negotiate into my deal some of those that I was explicitly looking for (Hello, new sunroof). I paid less than I expected and got a better car than I thought I was looking for. Perfect combo. I'd recommend Joe and Broadway Toyota to anyone looking for a quality vehicle, good price, and great customer service.

Franklin Rowlett

11 de sep. de 2014

Rick Michael is an outstanding service advisor. Rick has kept me and my Toyota Tacoma 4x4 on the road since 1998. 330,000 miles and still counting. Rick is professional , easy to talk to and the consummate expert with Toyota products. No reason to go anywhere else. Broadway Toyota and Rick Michael is the only place you need for all your Toyota needs.

frankster

10 de sep. de 2014

Rick Michael is an outstanding service advisor.Rick has kept me and my Toyota Tacoma 4x4 on the road since 1998. 330,000 miles and still counting. Rick is professional , easy to talk to and the consummate expert with Toyota products.No reason to go anywhere else. Broadway Toyota and Rick Michael is the only place you need for all your Toyota needs.

William Rector

9 de sep. de 2014

Experience was good other than my truck good being left open.

Barbara Schramm

8 de sep. de 2014

Curtis was great on intake and explaining the heating system controls. Ken is THE BEST. He's been my only mechanic for 20 years or more. Probably wouldn't have bought another Toyota is he weren't there. It's been a great experience with congenial, knowledgeable service techs

Brad Herauf

4 de sep. de 2014

Great. He got my FJ in the shop quickly, repairs were performed the same day

Glenn Burki

1 de sep. de 2014

Awesome as expected. I purchased from McCords in Vancouver, WA but their service department is the worst I have experienced in 40 years of owning cars. Broadway has the service angle down. Quick, attentive, follow though. They do it right.

Ruth Riha

29 de ago. de 2014

Fantastic. Brought car in because SRS light was on. This was a recall issue and was fixed under warranty. They also fixed 2 other warranty recall issues. All at no cost to me!

Ariana Settles

28 de ago. de 2014

We originally came in to purchase a vehicle but due to a hiccup with financing we ended up leasing instead. So far, I am happy with the vehicle. Thomas has checked in to see if we needed anything. While I was disappointed not to buy, your finance department (Vince) did his best to provide us with all available options. Thomas did his best to explain different terms and options as well.

marcia hindman

25 de ago. de 2014

Very pleasant experience with your service department. Ranita was professional and friendly and very efficient. Good Job and thank you so much! Marcia

Gary Boungnavath

20 de ago. de 2014

Awesome experience with the whole staff. Easiest car buying experience in a while.

Jeri Shumate

19 de ago. de 2014

Very good--grateful for the efficiency and speed, VERY grateful for the shuttle. It's why I chose Broadway, since I work close by even though I live in Vancouver.

KatMerry

15 de ago. de 2014

I came to Broadway Toyota to find an affordable and durable car. To accommodate my needs, I was referred to Claude Richards. Claude was willing to go that extra mile (literally) to help me find the car that best fit me needs, budget, and my personality! He was even came to pick me up at my home in the car I was interested in, allowing me to test drive it back to the dealership, answering any questions I had while at the wheel of the car I loved! He was extremely helpful in negotiating prices and, as a first time car owner with very little credit, I was nervous and a little tentative about signing for my new car without a cosigner. Well ,Claude made me feel so comfortable and confident during the process of purchase, and he even worked closely with the insurance agent to find a quote that best fit my budget and needs. Claude was patient with my tentativeness and my "worry wart" father who kept calling to make sure the process was going smoothly. Not to mention, Claude gave me an auxiliary cord for my car at no extra charge- so thoughtful! Needless to say, my experience at Broadway Toyota Scion was fantastic. I would absolutely recommend this dealership and car salesman, Claude Richards, to anyone in the Portland area! I love my car, a 2011 Rav4 :) Thank you Claude Richards and Broadway Toyota.

VixOlsen

14 de ago. de 2014

I never thought of myself as a Toyota kind of person...sure I've heard they last forever, etc. but nothing had ever caught my eye or fit within my price range. That all changed when we went to see Dalal! That girl worked tirelessly to find something within our price range & family size. As a mom of a 16 yr old & a 4 yr old we needed something with enough room in between them both as well as enough leg room for the driver & passenger. I went back & forth with Dalal over the phone about car vs SUV, Camry vs Rav4 and she listened so patently to my indecisiveness. I'm pleased to say that we're leasing a 2014 Rav4 and couldn't be happier! Thank you Dalal and everyone at Broadway Toyota for the wonderful experience!Sincerely,Victoria & Gary Olsen

TUNDRA 2014 BUYER

14 de ago. de 2014

I have been waiting on my brand new 2014 Tundra for over 10 days. They were completely professional and attentive to what I wanted when I first arrived 10 DAYS AGO -- they should have been since I was initially there for 5 hours. Ordered a specific model, changed my mind on that model, upgraded, then optioned it out with a PRO COMP LIFT KIT. Salesman reiterated PRO COMP LIFT KIT is what I ordered. On the service agreement it states PRO LIFT which is completely different in price and what it is intended to do. Once I realized the mistake, the managers try to spin it on me saying I did not order that kit and it is a kit they do not install. I have the sales manager recorded quoting "I ordered you a PRO COMP LIFT KIT" Spoke with Toyota Customer Care center and I am now getting the run around from BROADWAY TOYOTA team, i.e. not taking my calls, being unavailable by phone and stating I need to rectify this through their customer care person WHO IS ON VACTION FOR ANOTHER WEEK. The salesman obviously made a mistake yet they will not admit to it, spinning the story off as me changing my mind. I know what I traded in -- a truck with a FULL LIFT KIT worth $5000. I was expecting the same when I asked for a comparable PRO COMP LIFT KIT at $3000. I am not satisfied with the truck they built for me as it is not what I ordered. BROADWAY TOYOTA needs to fess up, admit to their mistake, and work something out to keep me as a satisfied customer. The fact that BROADWAY TOYOTA is avoiding me it not appreciated. I refuse to pick up my truck until BROADWAY TOYOTA comes to a resonable compromise. EXTREMELY DISAPPOINTED in the whole BROADWAY TOYOTA TEAM and experience. Still waiting for BROADWAY TOYOTA and the 2014 Tundra I ordered.

m0uth

9 de ago. de 2014

Claude found us wandering around the lot and helped us to our dream car. He was professional, enthusiastic, and great to work with. Took us on the test drive with the car and we instantly fell in love even more so.. The car that won our hearts was an Lexus ES 350, unfortunately, two weeks after we left, we were rear ended. Flash forward to today.. Claude got us into a brand new 2014 Camry straight off the showroom floor. We would definitely recommend Claude and the team here at Broadway Toyota anytime they are looking to purchase a new car!

Republic37

3 de jul. de 2014

This past Sunday I was looking for cars. My 1998 Camry was totaled by another driver who hit me, so I was looking for a (new to me) used car. Though my '98 Camry took me 222,000 miles, I wasn't sure I wanted another Camry...but I was fairly certain I wanted a Toyota. I had no intention of buying a hybrid. When I arrived at Broadway, Claude Richards came over and introduced himself to me. I gave him the run down on my situation and we began looking around at different cars on the lot. He was very informative, helpful and friendly. I can't remember how the topic of hybrids came up, but I told Claude that there was no way I would buy a hybrid/Prius, as the cost of repairs would be far greater than I could afford. I am still at the stage in life where practicality and reliability are #1. Claude, who studied green energy in school, very matter-of-factly gave me a great explanation of the Prius engine and how they are actually VERY cost effective, how they are built and how they run. He wasn't trying to convince me to purchase one (if it is way out of my price range, you will NOT be able to convince me anyway...just piss me off for not listening to me). I was impressed, and I ended up buying a 2010 Prius with 76,000 miles on it which was in my price range after I talked the dealer down about 2k. Even after I talked to Claude I wasn't considering a Prius because the price was way outside my range. I just got lucky that there was this ONE that had a few more miles and was a few years old. I looked and or called every Toyota dealer in the Vancouver/Portland/Beaverton/Wilsonville area and none of them, including Broadway, had a Prius in this price range. This is the ONLY reason I did not buy a Prius with Claude. I really wish I had purchased one with him, because he deserved the cash in his pocket WAY more than the salesman I bought from in Vancouver. At first this other man was nice, but when I came back on Sunday to talk about buying the car...he was every bit of awful slimy salesman stereotype that none of us want to deal with (an why we all dread buying cars, let's face it).Again, kudos to Claude. Although I cannot speak to a buying experience at Broadway at all, If you are curious about the Prius, call, or head over to Broadway and ask for Mr. Richards!(Two additional notes: The Prius I purchased was a Certified Toyota, but just to be safe I took it to an independant auto shop and paid the $99 just to make sure. It passed inspection with flying colors. They couldn't find one thing wrong with it, just noted that the struts generally need to be replaced at 90-100k...but they ones on the car were in great condition).

Emery

13 de jun. de 2014

I had done a lot of research regarding the car I wanted. I chose a specific model of Corolla and they did a great job of finding the exact car and color that I wanted even though it wasn't a very common one. A few days after I bought it I noticed some small scratches on the hood that couldn't have come from anything that I did to it after I bought it. I was a bit distraught thinking that any logical person would tell me that it was my job to look the car over before I bought it and that it's my problem. That is not what I got when I brought the car in to the dealership. First they attempted to buff it out at no cost to me which didn't work (which I expected). They got the manager involved and got me a loaner car and repainted the hood for me at no cost. Everything turned out perfectly!

Sondra Lloyd

10 de jun. de 2014

I'm always treated very well at Broadway in the service department. This was no exception.

Tim Janes

9 de jun. de 2014

Friendly and courteous. The cafe area worked out well for me to do some business paperwork and have a cup of coffee.

Gene Dix

6 de jun. de 2014

Friendly & trying to fill your needs& your Car.. .

jeff kaskinen

4 de jun. de 2014

From beginning to end the experience was excellent. Top notch customer service. Very impressed and will recommend to others.

Renee Brown

3 de jun. de 2014

Carly gave me exceptional service. I am very happy with the care she and her team give to my car. The guys out in the garage that greeted me were very efficient and friendly too.

LAURA TAKASHIMA

2 de jun. de 2014

EXCELLENT! AUSTIN IS ALWAYS SO PROFESSIONAL AND SWEET AND KNOWLEDGEABLE ALL AT THE SAME TIME.

Peggy Panarella

27 de may. de 2014

I was helped right away, no waiting. I liked the comfortable waiting area. I was called when my car was ready, on time as promised. All in all a good experience.

Liane Craft

26 de may. de 2014

Excellent customer service and maintenance work! .

Cameron Alexander

23 de may. de 2014

Everything was great! Dalal was quick, attentive and helpful. Hamid was also great. Fast and informative.

Dalal Abou-Jamous

22 de may. de 2014

Everything was great!! My car was cleaned and filled with gas, everyone was friendly and the process was quick. I love my new car!

Peggy Harkins

21 de may. de 2014

Almost 100% great. Would have had to be free to get that rating!

Tom Koecher

20 de may. de 2014

My most recent visit to Broadway was for a front end brake job. As it turned out, the service professionals found several other items in need of repair. It turned out to be an expensive visit. Every dollar spent was authorized by me after a thorough discussion with my service rep (Julie) who did a great job of breaking the news and explaining the service needed. OK, none of us really like to have significant auto repair events, but in this case I knew the repairs recommended were necessary given the age of the car. More than once, the service rep's at Broadway have suggested I delay repairs I thought were necessary but in their professional opinion could wait. I love my 2003 4Runner and plan to make it last. Maintenance, sometimes expensive, goes with the territory. But a Broadway's Service Dept., I get great service and a crying towel when necessary.

Givemeabreak2014

19 de may. de 2014

I purchased a 2011 Toyota Tundra on 11/27/13, salesman was Dustin Franke. I agreed to purchase a Toyota Vehicle Service Agreement ($1525.00) and a Toyota Auto Care ($410.00), but was promised by Max Hanley that I could cancel them at any time. On 12/2/13 I went to Broadway Toyota to request that both policies be cancelled. I spoke to Dustin Franke and someone else from Finance. I signed a request to cancel the service contract. I was very specific that I wanted both contracts cancelled, but was tricked when they only checked the Service Contract, not the Toyota Auto Care. I wanted to pay the entire purchase price of $26,100 for the truck, but was told to only pay $10,000 and finance the remaining $16,100. I did pay $16,100 on 12/31/13. After several phone calls to the lender (Wells Fargo), and to Danny Lucero at Broadway Toyota I learned that on 2/27/14 the $1525.00 vehicle service agreement was reimbursed, but they did not cancel the $410.00 Toyota Auto Care. They said I did not request both policies be cancelled, but that is a lie. I have a witness who accompanied me on 12/2/13 to Broadway Toyota.I called them on 2/28/14 to complain that only one policy had been cancelled. I spoke to Danny Lucero who told me I needed to sign another request. They emailed me another cancellation notice on 3/1/14. I completed it and emailed it back to Max Hanley on 3/2/14. As of today, 5/19/14, the policy has not been credited to the loan yet, and it continues to accrue interest.I expect Broadway to reimburse the policy and to pay all interest that has accrued since 12/31/13.

Lauren Tweedale

19 de may. de 2014

Service was great. Quick and easy and I didn't have to pay which was a very pleasant surprise. Might suggest some magazines in the waiting room but otherwise was perfect!

shasjh

16 de may. de 2014

At first, my friend and I want to buy two cars in town. I found the offer from the other dealership,and I gave braodway toyota a call at 6 Pm of 5/14, They said they would have the offer than that dealership. I been there at 7pm talk with them about the price of two cars. One sales and we had already reach the goals and will do it on 5/15 (tomorrow). On 5/15, I gave them a call before coming the dealership, I afraid my English listening is not good enough, I asked them two times just want to make sure.And the sales said yes and promised to do that. At 3pm 5/15, we already there. we felt very strange and so confused about why we talk with the different sales who we met yesterday. we did done the Credit checks, we spent 2 hours on that. After that,He brought a paper and said they can not go to the offer that what they said last night and each one would be more expensive. I tried to talk with the sales who talked with us yesterday and he seem like want to far away from us and pretend did not meet with us and dont know us. It happened in to cars. They wasted us 2 days just for cheating us. We also missed the deal of two cars of the other dealership. Finally, we cant buy the cars. When we were living, we stood next to the sales who met us yesterday when he were talking with the other family. When he done, we said Hi! A person who said he is this sales manager and said he can talk with us. And that sales left us without any apologies .We did not said anything with that sales. We have high students in the group for translating and he asked for leave to there, we have families to work and they also asked for leave. Their jobs are to help others to buy cars instead of cheating us and wasting our time or money. I do not why it would happen in this kind of the dealership in town. I do not know why toyota would set this kind of dealership in town.. I DONT want to see it happened to the other customers again,It is ridiculous and we are not playing games like the kids!

Jim Kehoe

16 de may. de 2014

Couldn't have been better. Quick responses, courteous, helpful, informative. Got exactly what I wanted and the entire experience was excellent. Efficiently handled and conscientiously cared for.

We are not the kids

16 de may. de 2014

At first, my friend and I want to buy two cars in town. I found the offer from the other dealership,and I gave braodway toyota a call at 6 Pm of 5/14, They said they would have the offer than that dealership. I been there at 7pm talk with them about the price of two cars. One sales and we had already reach the goals and will do it on 5/15 (tomorrow). On 5/15, I gave them a call before coming the dealership, I afraid my English listening is not good enough, I asked them two times just want to make sure.And the sales said yes and promised to do that. At 3pm 5/15, we already there. we felt very strange and so confused about why we talk with the different sales who we met yesterday. we did done the Credit checks, we spent 2 hours on that. After that,He brought a paper and said they can not go to the offer that what they said last night and each one would be more expensive. I tried to talk with the sales who talked with us yesterday and he seem like want to far away from us and pretend did not meet with us and dont know us. It happened in to cars. They wasted us 2 days just for cheating us. We also missed the deal of two cars of the other dealership. Finally, we cant buy the cars. When we were living, we stood next to the sales who met us yesterday when he were talking with the other family. When he done, we said Hi! A person who said he is this sales manager and said he can talk with us. And that sales left us without any apologies .We did not said anything with that sales. We have high students in the group for translating and he asked for leave to there, we have families to work and they also asked for leave. Their jobs are to help others to buy cars instead of cheating us and wasting our time or money. I do not why it would happen in this kind of the dealership in town. I do not know why toyota would set this kind of dealership in town.. I DONT want to see it happened to the other customers again,It is ridiculous and we are not playing games like the kids!

Aprildawn Holden

15 de may. de 2014

My Camry needed new wiper inserts and an Entune update. Grant was professional, experienced and provided exceptional service. I knew my needs would be met but he exceeded my expectations.

MrBond503

14 de may. de 2014

I recently purchased a new vehicle from this dealership. The salesmen were deceptive and made the entire process drawn out and disappointing. First, the negotiations on my trade in were started with an extremely low offer and it took a long time to get them to agree to a fair price. Then, after the negotiations on a new car weren't going anywhere, I left the dealership and returned home. Contacted by phone by the salesman and agreeing to a price and some additional cash down, I returned to sign paperwork. Salesman left and after signing papers, I discovered that the agreed upon price was not what they charged me. The salesman took the additional cash off the price, but didn't adjust to the price we discussed over the phone. Deceptive salesmen and deceptive sales tactics.

kenbeav1950

9 de may. de 2014

Rick Michael always does an amazing job taking care of us. Rick is so good we followed him from Gresham Toyota some years ago. Yes he is that good ! Super knowledgeable , kind ,friendly, and great communicator. A truly wonderful professional to deal with. This visit was for our Tacoma pickup. Maintenance service and broken door latch. Thanks to Rick Michael and Broadway Toyota we were back on the road in no time. We have no reason to go anywhere else. Broadway Toyota is the only place for us, our family, and friends as long as Rick Michael is at Broadway Toyota. 10 stars

Nancy Weintraub

9 de may. de 2014

I brought it in for a routine 55,000 service. I had made an appointment and told them I would be waiting. The woman who checked me in said that it was normally a 1-hour wait but they were a bit busy so I should probably count on 1hr 15 min. Instead it took about 2 hours or so. I checked with the woman who checked me out after 1 hr 45 min. and she said it was still being serviced. She called me up after another 15-20 minutes and checked me out right at the service advisor desk so I didn't have to go to the cashier, which was nice. However, I wish I had known it was going to take longer as I would have been able to use the time.

Joan Wakem

8 de may. de 2014

Very pleasant. Everyone was extremely helpful right down to the vanilla latte! Michael Todd was very knowledgable and explained many things about the car. At a couple of other dealerships we had visited, the sales person didn't seem to know much about the cars we were there to see! Very pleasant place to shop!

Kathleen Jackson

7 de may. de 2014

Came in for Toyota recall service. Was served quickly and efficiently in less than estimated time.

cathy cicero

6 de may. de 2014

service was ok. service tech who checked us out was condesending.

Paddy Day

5 de may. de 2014

I wasn't in the market for a new car that day. I have recently moved back into the area & Broadway is where I prefer to go. So when I found myself bored waiting for my 06 Prius to be done in service & Joe G started a conversation with me & my dog it was perfect timing. We looked at a number of different Prius' until I saw one I really liked, still not considering buying, mind you. But then I test drove it. Joe was ever patient & knowledgeable. If he didn't know the answer he got it. He had to do a little convincing but w a s never pushy.Now I know Prius' sell themselves. They're just that great! But it was Joe & his friendly helpful self that clinched the deal.

Alix Loeber

2 de may. de 2014

Customer Service was awesome. She was friendly and explained the process and services provided clearly. Helped me out with a better coupon than I had with me. Best service I've had at Broadway in a while.

Marcy Ross

29 de abr. de 2014

Very fast and efficient. My second experience with BT was excellent, and they were pleasant and helpful.

David Kuhn

28 de abr. de 2014

Great experience, fast service, super clean service department, friendly staff and mechanics

Alison Lutz

25 de abr. de 2014

Sales customer service was fast, helpful, and knowledgable. I felt very comfortable at Broadway Toyota.

slc3755

24 de abr. de 2014

I contacted Broadway Toyota to purchase a white four-door 2014 Toyota Tacoma four-wheel-drive pick up truck for my business. I spoke to a "Senior sales associate", named Adam. He spent the first few minutes telling me how important customer service was to him and his dealership. He kept repeating over and over that he wanted to "earn my business". He also repeatedly stated how great his prices were. I had done some research and I was prepared to pay about $32,000 for a 2014 Toyota Tacoma with the options that i wanted.. I told Adam that I had a discharged bankruptcy in 2011 but that I had a large $10,000 down payment and that I wanted to finance approximately $22,000. I told him that I could also put down some additional down payment, if necessary. He was supposed to call me back the following morning at 8 o'clock with some "final numbers". He never did call me back even though I left him a message the following morning. His "finance person" did, named Eric. Eric told me that "they had a great 2007 gray Toyota Tacoma four door with 61,000 miles on it, that they could "get me into". I told him that I wasn't interested in a used truck with 61,000 miles on it, I had called for a brand-new truck. I told him that I had a large down payment and he acknowledged that, but said the bank would feel a lot more comfortable if they were to lend me money on this truck rather than the new one. When I ask him how much I was paying for the used truck, he actually told me that he didn't know. He told me that I should just focus on the payments which were going to be $350 a month. At that point I asked to speak to a manager, because quite frankly, I was in stunned disbelief that they would allow this person, Eric, to even deal with a customer. Enter Jake, a manager, who it turned out, had actually structured the deal. I asked Jake if he knew how much I was paying for the 2007 used Tacoma with 61,000 miles on it, and to my utter amazement, he said 32,000 something. After hearing 32,000, I didn't really focus on the hundreds. I told him that a competitive Toyota dealer had quoted me a brand-new 2014 four-door Toyota Tacoma that was better equipped than their used 2007 Toyota Tacoma with 61,000 miles on it for, $32,049. I ask him how is it possible to buy a brand-new Toyota Tacoma including a sport package and navigation for less money than their less equipped, seven-year-old Toyota Tacoma truck with 61,000 miles on it. At that point Jake morphed into the typical BS used car manager that he is. I feel stupid even putting this down in my review but he actually said this, so I will. Jake told me, that Toyota's hold their value so well that you can get this kind of a resale value for a 2007 Toyota Tacoma. In the case of Broadway Toyota and the mind of Jake, that 2007 Toyota Tacoma with 61,000 miles on it had actually increased in value over a 2014 with no miles on it and much better equipped. Of course we all know that Jake is not stupid, but he obviously thought that I was. When I asked to speak to the owner, I was told that the owner does not speak to customers. That is my Broadway story. If you want to be treated like you're an idiot, from arrogant sales people, and pay the highest prices in the city of Portland, compared to other Toyota dealers, "Broadway is the only way". On the other hand, if you are looking to be treated with respect as a customer, do not waste your time at Broadway Toyota because it will be an extremely frustrating experience.

Loton Shippey

11 de abr. de 2014

Julie was great this last time as she is every time. She always goes above and beyond to make sure I'm getting the service I need, working with me and my tight schedule as need be, and is absolutely exceptional at her job with excellent customer service skills. Which is why I always start with her for my vehicle service concerns. I usually don't write these types of comments due to being short on time with work, however, commenting is the least I can do. She deserves pay raises and promotions. Thanks again Julie.

Maralyn Turner

9 de abr. de 2014

It was excellent, and has continued to be through all service visits. The only concern I have is that at the last two service appointments, I have told the people who helped me that I was concerned the my gas mileage had continued to diminish. All I got was a "We don't know why it is doing that." I have not changed my driving habits, or where I buy gas. The first year I had the car I got 40 - 42 miles to the gallon, and now I am getting 37.5 miles to the gallon. The next service (30,000) is on me, and I am concerned that I may have to pay for research on my car that could have been paid for by Toyota when my new car coverage was taken care of by Toyota. I am really enjoying my car, but a big reason I bought it was because I could count on getting very good gas mileage.

Marlene Parker

8 de abr. de 2014

Initial servace was fine, I left the dealership and noticed a hubcap and a rear windshild cap missing - after three visits to the dealership to resolve this I am happy to say I am no longer a disgruntled customer - I have renewed faith in Toyota.

Stasia Brownell

7 de abr. de 2014

It was great. Helped me choose between two models I had researched & narrowed down to. And, I love my car. It was the right choice.

Cindy Lamb

4 de abr. de 2014

Good and fast! However, I wish you offered coupons for regular maintenance services, (oil change, etc).

Craig Billings

3 de abr. de 2014

They got me right in with a next day appointment. The review after the service was professional and informing. Great waiting area.

Melchor Jasso

2 de abr. de 2014

I wish I could remember her name. Everyone in your service dept. is very helpful. They keep bringing me back which makes you money, now give them a raise.

gerald exley

31 de mar. de 2014

ronita is awesome! very knowedgeable and helped me with a radio problem

Emily Ketola

28 de mar. de 2014

Service was very fast and efficient. My service advisor was respectful and clear. I was in a hurry and he helped prioritize my service.

Bill West

27 de mar. de 2014

My 2008 RAV4 was using a lot of oil. Ronita assisted me in getting this problem taken care of.

Shelley Beigh

26 de mar. de 2014

Exceptional as always! I like having a "go to" person at a dealership that knows me and my car's history...and Austin is AMAZING. He is the main reason I use Broadway Toyota for all my service needs. I just wish when I ask for him at check in, I don't get attitude from others checking me in. Its my choice...even if I have to wait.

Claudia Walker

25 de mar. de 2014

It was fine. Took longer than I expected, but everything was good.

Keith Mealey

24 de mar. de 2014

Guilia was great. She understood what I wanted, but in the end it seemed like she didn't have much power when it came to closing the deal. In the end I didn't get the color, or man.transmission that I asked for, and more importantly, ended up about $80.00 a month over budget.Didn't even get the TRD jacket I asked them to throw in.Laughed off. Was it too much to ask for? Gave the salesteam a call about weatherstripping on one of the doors. Was told they would give me a call to set up appointment, but never heard back.

Joella Werlin

21 de mar. de 2014

I brought in my car for a "pre-purchase" review, since I am "selling" it to my daughter. I wanted to be sure everything was working correctly. I appreciated learning what needed to be done and how I could lower my charges by combining some services. Fee for the review was waived since I had substantial charges to bear for other services. Thank you! (my daughter will be registering the car in Chicago, but she may bring it in in April or May for oil change)

Debs Crolley

20 de mar. de 2014

Dalal was fantastic. We built the Tacoma we wanted online and she quickly got the quote to us, we accepted, she got the truck shipped from a Seattle location and we were in our new truck the day after we made contact. It was quick and easy and Dalal was professional, courteous and very attentive to us.

John D. Armstrong

17 de mar. de 2014

The time taken was about what they told me, three hours to do recall and standard service.

Prius2u

14 de mar. de 2014

We are Seniors on a fixed income. We called around looking for the best price we could find. Zach at Broadway Toyota quoted us a price of 23,746 dollars which included tax and licenses. Out the door and not a penny more, were his exact words. We had stated during the conversation several time that we wanted the 0% interest and not the discount of 750 dollars. Upon arriving at the dealership we were handed over to another salesman, Claude Richards. At this point I must say Claude was the only good part of our experience at Broadway. He was very nice and very knowledgeable. We would deal with Claude again if he were anyplace but Broadway.We were told by Zach when we stated the price that we had been quoted, that we could not have both the discount and the 0% interest. We are not Idiots and didn't want or think we had been given both. Now Zach says the price is 750 dollars higher. At this point we should have walked out and gone elsewhere. I'm so sorry we didn't! From the time we walked in until we could leave took 4 1/2 hours. No deals should take that long when you come in with cash and superb credit. By the time we got to the finance department and Max. We were worn out and frustrated. Max then starts fast talking about what a good deal this 5 Year extended Service plan is. It sounds great at the time when he starts telling you how much all these services are going to add up to and how much you are going to save. When you get away from him and can actually think with out him yapping you realize that you have bought only 3 years because Toyota already gave you 2 years of Toyota Care. We would not do this again and don't think 3 years of Service is worth the 1680 dollars we paid.All in all this was a most unhappy car buying experience. When you buy a new Car you should feel excited when the deal is done and happy with your experience. We were not and would never go back to Broadway Toyota or recommend them to anyone else.

MaryHeath

2 de feb. de 2014

We went into Broadway Toyota with our usual concerns about getting fleeced. We ended up getting treated the best of any dealer we have been too. Dominique was easy going and very willing to work with us. Since we live in Roseburg (about 150 miles south of Portland, we did almost all of the dealing over the phone. We got about $2800 off the sticker price of a new 2014 loaded Prius V-5. Dominique met us in Albany to sign the papers. We never went into the dealership. Mary and I love our new car and have a great feeling about our experience at Broadway.

Minnie Abano

30 de ene. de 2014

We are very well satisfied. It was a wonderful experience. Patrick did his best in showing the details of the cars we are looking for. He was very patient & informative. All our questions were answered truthfully without bias. Patrick was there all the way until we closed the deal not like other reps, they will leave you as soon as we sign the papers. Patrick is true to his words and he's an asset to the company. Even if your location is more than an hour away from us, we will definitely refer you to our friends.

Dori Rosenblum

22 de ene. de 2014

Erik was personable and enthusiastic about solving my repair concerns and found out my warranty would cover it all.

Glen Levy

20 de ene. de 2014

Erik did his best to provide excellent service. Unfortunately Toyota presently has a parts shortage pertaining to a recall. So my vehicle will need to return once parts pertaining to recall are available. I felt that Erik did his best to make my service experience outstanding.

CeCe

5 de ene. de 2014

My husband and I stopped in to Broadway Toyota to check out the 2014 Toyota Camry a week ago. We barely got out of the car when we were approached by some guy with a knitted hat on (thought he was a street person at first). He then made it clear he was indeed a salesman and asked what we were looking for. My husband told him we wanted to see the Camry, and we were then led into one building, then told we had to go across a street to another building. There the salesman pointed us to an Avalon. We told him we wanted to see the Camry, and were then taken outside and he pointed to one in the lot. He didn't have the keys so we had to look at it from the outside. He then suggested we consider a "Previously Owned" vehicle. We told him we weren't interested in a previously owned car, and my husband gave him the things he wanted in a deal. He then led us thru that building back across the street into the original building, then passed us off to another salesman who was more abrasive than the first. After discussing what we wanted and pushing a previously owned vehicle, he suggested that we just go back to the Nissan dealership, which was the car we were driving and going to trade in. They didn't make any attempt to listen to what we wanted, nor did they make any attempt to make us feel just a little bit welcome or comfortable. Passing us off to the other salesman was very insulting, and we should've just walked out at that point. Just to let you know, we just bought a 2014 Honda at Bob Lanphere Honda, where we were treated like they cared.

andrew98665

30 de dic. de 2013

The vehichle i purchesed was good but they stole money from me they pocketed money from me they charge me $3500 for gap insurance wich i found out few month later that gap insurance is set price by state law 350$ on a 15000$ loan and when i called em to cancel gap they said they canceld i never got penny back and when i called back manager that did paperworks and recieved cashers check he told me i never pucrchesed gap insurance i told em i have proof of payment and contract they told me sorry we cant help you what what..Dont ever shop there there thiefs

Russell Landor

21 de nov. de 2013

This Guy went the EXTRA MILE to find what my wife and I needed not want. No Sales Pitch involved. I have Recommended him to many who were shopping for a New or Used Vehicle.

Buff Winn

20 de nov. de 2013

Experience was what everyone who detests the stereotypical car buying experience would hope/pray for. Rod was direct, no-nonsense, no pressure, and very professional. I would not hesitate Rod to friends and colleagues considering purchasing a new Toyota.

Karrn Leagjeld

19 de nov. de 2013

Really amazed with whole experience, from the time I walked on the lot till I left. Wished I did not live on the other side of the mountain to have it serviced. Thanks for making a woman feel comfortable on the first time purchase of a car.

mary komachi

18 de nov. de 2013

Rod Shogren was the sales consultant in the purchase of my Prius. He was most helpful in explaining the workings of the car and test driving it. No high pressure in purchasing.

Lieutenant Johnson Jr

14 de nov. de 2013

It was late on a Sunday evening and I decided to come to the dealership just to take a look and see what Toyota had to offer.I starting looking at the cars Jamal approached me and we hit it off immediately and before I knew it, I was standing with my son in front of new car as Jamal took our picture.

Paul Jenkins

13 de nov. de 2013

Rod did an outstanding job from the initial contact, which was almost immediately after my inquiry, to the final step of making sure we were satisfied and ready to go home in the new car. We worked with us in a pleasant and professional manner. Deciding to spending a lot of money on anything is not any easy task. Rod help make it a little easier. Outstanding job on his part.

vishwa.amarnath

12 de nov. de 2013

I was searching for a Toyota Corolla 2014 LE premium. It wasn't available in oregon. Daniel recommended us to take a look at the 2013 LE special edition Corolla. We saw the car loved it. Gave us the best price. The finance manager helped us purchase the gap insurance, safeguard, warranty and maintenance package as well. Overall loved the experience

Laura schramm

7 de nov. de 2013

Great buying experience with my new Prius. Thanks to Dave Wakeman and Tim on for the help with my purchase. See you in 3 years when my lease is up!!!!!

Drew0916

25 de oct. de 2013

Wilsonville Toyota is a first class business. They are at same level as Nordstrom, Southwest Airlines, or the RItz-Carlton group. I have bought a lot of vehicles over the years and even the organizations that claim they don't lie or put intense pressure on you, seem too. They just do it with a nicer smile. Not so with Wilsonville Toyota. Here is why they are so good: 1) They do not lie...Period. As they call it, "No bull"; 2) There was absolutely no pressure, none; and, 3) they take allot of time to find out exactly what your needs are and match you to the perfect vehicle for you not what they have to move off the lot. I dealt with the same person throughout the process, Scott McKowen, and you would have thought we knew each other for years. He treated us like family or dear old friends. RUN don't walk to Wilsonville Toyota. They make purchasing a new vehicle an experience to look forward too.

DanClark

16 de oct. de 2013

Broadway Toyota was a first class operation. Dustin was my salesman and jake and Danny were the managers I negotiated with. There were funny quick and made it feel like I was with friends not car salesmen!! Good job guys!!

Gerardo G.

15 de ago. de 2013

This was our second time out here. We first came to buy my sister's first vehicle and Erik and Ian made the whole experience a smooth transaction. So, now I came back to them for my own car and you can be sure that I will highly recommend them to everyone looking for a car.

Derek R.

15 de ago. de 2013

Erik was extremely friendly, informative, and a pleasure tow orkw ith. He was patient and did a great job with our 4 year old daughter while we were in the process for a few hours. We felt very comfortable working with Erik and altogether had a very positive experience. We'd love to have a beer and hang out with him!

Brian H.

15 de ago. de 2013

Wade was very helpful and courteous. He did not push anything and listened to what I was interested in. Thanks!

Thomas B.

15 de ago. de 2013

Ian was knowledgeable, friendly, efficient and a pleasure to work with!

Erin G

9 de ago. de 2013

Wade was extremely efficient, helpful, and friendly. We're very happy with his service.

Hannah K

9 de ago. de 2013

Eric, Glen, and Nate were excellent folk to work with at Broadway Toyota. They were friendly, efficient, and answered all of my questions from start to finish, buying my car took 2.5 hours - not bad! I appreciate Broadway's service!

Emelytacaca

22 de jul. de 2013

I had the best experince at Broadway Toyota. Everyone was so nice. Tim was an outstanding sales person and i would always return to this dealership because of the friendly atmosphere. I love my new car, and when friends and family ask me about my new car , i will let them know about my great experince at Broadway Toyota.

geminigibba

17 de jul. de 2013

I saw an advertisement that Broadway Toyota had put into the Oregonian advertising new Corolla's and Camry's. When I showed up to the dealership I was a little apprehensive about the typical bait and switch that car dealers try to pull when advertising loss leaders. I was quite surprised by both Tim and Richard. When I showed Richard the advertisement he grabbed Tim to help him since Richard was new there. Tim let us know where to look for the Corolla's that were on sale, and we were off searching for the car. I was hoping that one of them would be in Grey and low and behold one of them were. We then took it for a test drive and any questions that I had that Richard could not answer he wrote them down to ask Tim later on. After the test drive, we headed inside to do the dreaded paperwork. I was quite pleased that there was no run around with the pricing on the Corolla. I was still waiting for something to go dreadfully wrong with this transaction, but at no part was there anything fishy. I did choose to go with the 0% financing that Toyota was advertising so I did lose out on the $500 rebate but even then it was the cheapest Corolla that I had found in the Portland area. The guy who did the financing had me in and out of there in no time and was completely thorough with the DMV paperwork as well as my loan contract. All told it was probably an hour and a half from the time that I showed up until the time I was driving home in my new Corolla. A huge thank you to everyone at Broadway Toyota for making this the easiest car buying experience I have ever had. I will definitely recommend them to anyone I know looking for a car.

ditchdigger

15 de jul. de 2013

I had on outstanding experience at Broadway Toyota. The people treated me with respect, asked great questions, provided information to back up what they were telling me, negotiated quickly and painlessly and created an overall experience that was smooth and seamless. I definitely recommend checking them out if you're in the market for a Toyota.

Elan McMath

15 de jul. de 2013

I had been looking for a car for a while and did a ton of research for months on all the new models. I kept coming back to the Toyota's particularly the new Rav4. I decided to go and look at one in person, so I went to Broadway Toyota because I had heard really good things. I was pleasantly greeted by a very nice salesman named Adam. He was very easy to deal with and didn't feel like a traditional car salesman. He was funny and smart and didn't push me or force me to "buy now". He changed my impression of the car buying experience and I wouldn't ever want to deal with anyone else. All the way through from the beginning to the end, even the paperwork and warranty buying was very easy and enjoyable. I love my new Rav4 and recommend that anyone looking for a Toyota go visit Adam at Broadway Toyota, hes the best!

Darren

15 de jul. de 2013

The customer experience was amazing!! i dealt with Eric in internet and could not be happier with my Prius. Thanks to Nate for assisting with my paperwork as well

matrix man

15 de jul. de 2013

I was looking for a toyota matrix and found one online at broadway i went in to the dealership and was greeted by ken he was really nice and found the matrix i had found online in just a couple minutes i was suprised that the price i saw online and the price of the hangtag in the window were the same so negotiation was awesome they got me a really good interest rate and a payment better than i had even asked for and when everything was said and done i had met all the management staff and was pleasantly suprised they wanted to help me and not just take every dollar in my pocket! I would recommend broadway toyota to anyone who wants to actually enjoy buying a car if thats even possible.

First Time Buyer

12 de jul. de 2013

Went in just looking and drove home with a gorgeous 2013 Camry. First time buyer and was a little scared but the staff went over everything in great detail and I didn't feel pressured like I had at other dealerships. My salesman, Adam O'Neil , was extremely thorough making sure I got the car that suited me and took the time to go over everything. My finance person, Danny Lucero, went over all my options and was wonderful in assisting me with making the right decisions to ensure I got a great deal and was fully covered. I would definitely recommend this dealership to any one looking to purchase a car from a place that is really there for their customers and not just for a commission.

Mike S.

10 de jul. de 2013

My wife and I just bought a new RAV4 on July 2, 2013. We had been trying to locate a 2013 RAV4 Limited since February. We had worked with other dealers in the Portland-Vancouver area and none had been able to find exactly what we wanted. We happened to contact Broadway Toyota on line. Dalal Jamous responded to our inquiry. Within two hours, she found the exact model, trim, color, and accessory package that we were looking for. The price at Broadway was the best we had seen anywhere for this combination in the new RAV4. Dalal's service, knowledge, professionalism, and follow through were at the most superior level. The purchase process, including financing to licensing, was handled seamlessly. I give Dalal Jamous and those at Broadway Toyota the highest of ratings.

Tacoma buyer

27 de jun. de 2013

I had a good car buying experience with Broadway toyota. Wade was a great guy to deal with and made sure i understood everything. He went out of his way to make sure i got the truck i wanted at a fair price.

E. Matthews

26 de jun. de 2013

My sales associate Erik Duncan and sales manager Marissa Ross were great to work with and I would recommend Broadway Toyota

Mimi

24 de jun. de 2013

Wade was my salesman on the Purchase of New Toyota Prius 4, I knew which car i wanted (due to internet) and came in with Vin #, He brought the car right up and made the entire transaction a smooth experience. Thanks Wade and I would highly recommend you!

Mark

24 de jun. de 2013

I went in looking for a slightly-used Prius and Wade found the right one for me. Marissa worked the financing and I was driving down the road in fairly short order. Excellent customer service (often very rare these days), no pressure/hassle, and overall a very comfortable car-buying experience.

Satisfied Customer, Sara

22 de jun. de 2013

Marissa and Wade made our car-buying experience so wonderful, I just have to post! I'd highly recommend them. Not only did they know the product, the customer service was outstanding. Our past experiences with other dealerships and salesmen was difficult and overall awful, so to come to Broadway and feel so taken care from the moment we stepped in the door was refreshing. Marissa and Wade went to bat for us, making sure we got exactly what we wanted. They helped us narrow down what vehicle we should buy that will fit our specific needs. They also worked really well together as a team, which was helpful in choosing the right car and making us feel like we were a priority. I can't say enough about their efficiency, intention, care, concern and customer service! Not to mention, this week I got a card in the mail and a phone call from Wade making sure we were satisfied. Top notch I tell you! Go buy your next vehicle from Marissa and Wade - they are car rock stars!

Todd

18 de jun. de 2013

We were interested in a Prius V, and after going there through the internet, we found great help from Marissa and Eric, They were most competent, friendly and helpful without being pushy! They made buying anew car. We would definitely return there for our next car buy!

P-Dog

19 de mar. de 2013

I bought a new, fully loaded 2010 Rav4 ( new) from Sayed at Broadway. I had done my research, knew what I wanted, what I was willing to pay and he did the rest. I essentially said "meet my numbers and I'll buy the car". He met them and I purchased the vehicle. In fact, he put me in a Rav that was more than I asked for at the price that I wanted for a less loaded car. I am extremely pleased with my purchase and with Sayed. Can't beat the price. Anyone who buys a car without doing their research first, getting all of their numbers in order, knowing exactly what they are willing to pay, what each option costs, etc....well, you are just asking to get ripped off. When I read reviews that rip a salesman for being "pushy" it makes me shake my head. It's just a sales technique. Stats show that if you leave the lot, you aren't buying a car. These are people who are trying to make a living. Go in informed and the "pushiness" won't bother you. UPDATE: As an addition, a rat recently moved into my engine compartment and ate all of the wiring for the traction control system and ignition system. So I can give a review of the service department, too. They were on top of it. I know that they did a great job, because my fiancee is a Master Tech and he looked at the work before and after it was done. Broadway put their own Master Tech on the job and his re-wiring work was fantastic. This dealership is the real deal. YOu can feel good buying a car there and taking that car in for service.

Nicole L

24 de ene. de 2013

Could getting a new car be any less painful, easier and downright awesome? I don't think so. I stopped by not intending to get a new car that day at all, just do a little research. But, after spending some time with my sales guy Matthew Belden test driving and then working up what getting a new car would look like with he and his sales manager Leslie...well, they went BEYOND what I'd ever dreamed. And it wasn't hard sell, only once did I feel a little pressured (and it was justified because I was simply being stubborn), they just wrote up numbers and offered a car that I would have been stupid to turn down. They WORKED WITH ME, and from a good place of really wanting me to be happy and get what I honestly wanted (and very much in within what I wanted to spend). A "good time" at a car dealership?...not quite, but as close as you could get. I was surprised. I HIGHLY recommend going to Broadway Toyota and talking to Matthew. Nice guy, low pressure, honest and able to pull for a terrific deal. I love my 2012 RAV4....THANKS!

Tony S

24 de ene. de 2013

2 months ago, I visited Broadway Toyota. The staff, Rod Shogren, shows the car that I am looking for. He spent time until I found the car that I liked. There was no pressure. After about 2 to 3 hours, I got the car that I was looking for, and drove home. It was good experience.

ktzdaman

23 de ene. de 2013

Leanna was very easy to deal with online. We came in and picked out the car and were offered the price quoted online. We were also offered the 1000 college rebate from toyota. Leanna assured us that we would get it being that we quallified for every part in the disclaimer. We bought the car and 4 days later had to return it because Toyota decided that 1 delinquent credit card payment was enough to disqualify me from getting the rebate... that or greedy car people where trying to pocket the 1k and called our bluff that we wouldn't bring the car back. I am very happy that we put our getting the 1k off as a stipulation in our purchase contract or else Broadway Toyota would have lied to us and stuck it to us as they planned.

Julia M.

3 de ene. de 2013

Well, Kenny has done it again, I walked in to see about my car in service area, ran into Kenny and was pleased to find a deal that put in a brand new 2013 and with lower payments. The way I figure it, I'll just always have to pay for what I really want. Kenny Scott is a very good salesmen and does a excellent job in taking care of customers needs and following through. Kenny I give you two thumbs up!!!!!!! This is fifth car my family has purchased from Broadway and Kenny.

Heatherhuffmon

22 de nov. de 2012

I purchased a 2012 highlander from Leanna woods and had the best experience. She was very knowledgable, quick to answer all my questions and friendly too. I would 100% recommend broadway Toyota and make sure to ask for Leanna woods too.

kraighoff

10 de nov. de 2012

I had a great experience with Rod and Pete. It was like we were family talking about everything including our love of cars. Oh and by the way we mixed in a new Toyota Tundra sale as well. It was painless and a great experience. I would absolutely recommend Broadway Toyota to anyone looking for a great car buying experience.

NicoleB24

20 de jul. de 2012

I recently was in the market for a new Camry and knew the exact car I wanted. I called Broadway Toyota and was told by one of their sales people that they had the "exact" car I wanted and that they would beat another dealerships price quote. I drove an hour there to find out they lied and did not have the exact car I wanted but they could order it and they could no longer match the price I was given from another dealer. We spoke to the assistant sales manager and he had a horrible attitude. We left and bought a car from the Toyota dealer in Vancouver, WA that night. The dealer in Vancouver treated us with respect and gave us a great deal on the car. I will never go back to Broadway Toyota and will make sure to tell anyone I know in the market for a Toyota to stay clear of this shady, dishonest dealership.

L., Return Customer

3 de may. de 2012

Having had a great buying experience from Broadway Toyota in 2003, I returned to trade in and buy again now, nearly 10 years later, in 2012. I had the pleasure of working with what I would describe as the Broadway Toyota Dream Team - Heather Jensen, Sales Associate; George Abboud, General Sales Manager; and Max Hanley, Finance Manager. They are kind, honest, and forthwright! Heather patiently helped me find the perfect car at a great price. George and Max helped finalize the deal and were terrific to work with as well! With a team like Heather, George, and Max, I'll gladly come back for a third time when the time comes! Thank you and keep up the great job!

plant

11 de mar. de 2012

Sayed was very knowledgable and helpful to us and made the shopping experience quite easy. My husband and I are happy with our purchase and appreciate the courtesy shown by Sayed.

broadwayisbad

6 de mar. de 2012

EVERYTHING WAS HORRIBLE. I took it in for a noise coming from the front at highway speeds. I told them point blank I am pretty sure its my bearings but please check it out. This is when my FJ had 34,500 miles on it and still under factory warranty. The guy checked it and hear the noise but said it was my tires were out of balance. I knew that was not the case so I asked him about the bearings and he assured me that they checked out fine. Well exactly 2,000 miles later with the noise still there and getting worse, I took it into the Firestone on Burnside and they pulled out chunks of my front right bearing. So basically Toyota didn't look at what I told them to check, sat on their hands to avoid the warranty and then basically lied about the "work" they performed. I can promise that I never let anyone I know go there to save them the heartburn.

harraikhalsa

28 de feb. de 2012

Tyson in service is the best! I had a mystery clicking noise on the left side of my Toyota Tacoma. When it first started out, it was very faint and I was the only one who seemed to hear it, and it was only during certain, very specific, situations. When I dropped the truck off, they couldnt reproduce the sound. Even though it was a busy day, Tyson believed me that I didnt just need a psych evaluation, and came along for a test drive. He heard the sound, and got to work. It was a very unusual case that involved a lot of work to diagnose, and a lot of major parts to be examined very carefully. In the end, it was a loose wheel weight that was the culprit.Throughout the process, I feel that Tyson and his team went above and beyond in time and resources to diagnose this issuethey took numerous test drives, disassembled and reassembled major drivetrain components, and got a specialist onboard to help. Once they established that there was a problem, they werent taking no for an answer. I am really happy with the service that I received, and it is people like Tyson that provide tremendous value behind a Toyota Warranty. I will definitely be taking my truck there again, and am confident that the team at Broadway will keep my truck running good-as-new for as long as I have it.Thanks again Tyson and team!-Har Rai Khalsa

t.galart

28 de dic. de 2011

I would like to thank Wade Norris for his outstanding customer service and help with the purchase of my pre-owned Corolla. Broadway Toyota went above and beyond in assisting me to get into a vehicle that suited my needs. Wade came in on his day off and stayed until everything was finalized. He was patient, kind, and understanding. I will recommend Broadway Toyota to any friend that is looking to buy a new or pre-owned vehicle, and I will tell them to ask for Wade Norris.

SeeDoo55

3 de sep. de 2011

I was very happy with the customer service at Broadway Toyota, Rod was very helpful and patient while I was making my choice on what car I wanted to go with. Even though It took me about 3 weeks to make my decision I did go back to this dealership because Rod answered my questions that I had regardless if I was actually going to come back in to purchase a car from him. After I made my decision I called him and let him know that I wanted to come in a purchase the car and he made sure that the time I spent there was as painless and short as possible.

colintuff

24 de ago. de 2011

If you know what you want come see these guys. I wanted a black toyota crewmax and in the northwest they are scarce. I emailed them about the availability of the truck and got a quick response (I emailed probably a dozen dealerships and didn't even hear back from half). They told me they didn't have one and asked if I was interested in another color. I said no not interested. Thought that was the end of it. The next day Rod had gone out of his way and found exactly what I was looking for without me even asking him to do it. I had already Kelley Blue booked it and knew what I wanted to pay. I told them my budget and we worked a few numbers tried the different incentives and which way was the best for me. Normal stuff right, well we did this all over the phone and through emails and never once did I feel like they were trying to take advantage of me since I am a first time buyer. The whole process was exciting and fun like it should be. I never felt like I was being forced. This process took maybe 15 minutes over the phone. They reserved the vehicle and brought it over to Broadway. I showed up by 5 and did all the paperwork and was driving home by 7, on probably one of the busier days at the dealership too. It was about as laid back as it gets. Bottom line is they got me my truck, got it down to the exact price that I wanted, a better APR rate than I expected, gave me a ton of one on one time, and were very kind to my girlfriend and I, and went beyond what their job description requires of them. I will give them all the business I can.

JasonHarvey

21 de ago. de 2011

I did not have a very pleasant experience with Broadway Toyota. I saw a car online and stopped by to take a look at it and was greeted by an older gentleman with an accent and a bad attitude. When I told him I just wanted to look today he became visibly angry and kept pressuring me to buy and eventually he just left me on the lot and went back to the corner where all the salesman were gathered. I visited this dealer about 5 month ago and dealt with 2 other salesman which were a lot nicer but I did not see them again and when asked was told they no longer work here. Why are the salesman all new every time I visit here? Reading other reviews it becomes obvious they are fake and witted by the employers. Stay away from these guys.

Jeanette Porter

18 de jul. de 2011

My dad and I traveled to Broadway Toyota from Boise, Idaho after viewing a Tacoma that I was interested in purchasing on their web site. They are one of VERY FEW dealers that actually use photos of their own vehicles on their web site and I appreciated that compared to viewing a photo from Toyota's advertising. Their web site gave me all the information I needed to be able to make a logical choice about driving so far to see a truck. I was able to contact Heather prior to leaving to get more information and that also helped. Once making the trip to Portland Heather made sure and set plenty of time aside to be able to explain the truck to us as well as answer any questions we had. She was very flexible in her schedule since we had a 6.5 to 7 hour drive to get there. Everyone we delt with through this process was very kind and friendly and just a bit surprised that we had driven so far to see a truck. The hassle was taken completely out of this process and that will have me coming back to Boardway Toyota for future purchases. After purchasing my truck they made sure I had a full tank of gas as they were aware that I was driving right back to Boise. Heather contacted me soon after returning to Boise to make sure we had an enjoyable experience as well as making it home safe and that the truck performed well on the drive home.

danielmester1

8 de jul. de 2011

I purchased a new Toyota Tundra from this guys and very happy with the service and help i received finding the truck i needed. The best way to get a great deal is to do your homework and and be knowledgeable as them and then everyone is happy at the end of the transaction. I like this guys and i would recommend anyone there . Thank you Daniel

Machinn

10 de jun. de 2011

Very unprofessional conduct as I was arriving into the "lions den". It nearly made me want to turn around in the other direction and not attempt to purchase a vehicle. I explained my situation in detail letting them know what I wanted from them so that I could avoid wasting my time by filling out unnecessary paperwork. My information, however, did Not get heard and I had to sit through a long paperwork session while the salesman typed slowly with one finger only toBe told that I would need to put a ridiculous amount down on my vehicle. I was completelyLow-balled on my trade-in because It had a "previous" accident (even though the vehicle was in pristine condition) and when I informed the financial officer, Jason, that I could not put that much down I was pretty much told "oh well then". They did not work with me, they did not listen to what I originally told them, they did not care about their customer. Not to mention the fact that every sales guy was standing in front of the building calling out cars as they drove by like they were pieces of meat. Very unprofessional, very intimidating upon entry and broadway Toyota will never have me as a customer nor anyone that I tell my story to. Vancouver Toyota, on the other hand, will have me for a customer for life. They helped. Broadway did Not.

Anohan

3 de jun. de 2011

Matthew made it easy to search for available vehicles that matched a few key criteria. He was able to provide a test drive expeditiously. His knowledge of the various vehicle components and engine helped clarify how to use the vehicle. Leslie's negotiation was direct and comfortable to work with. Both Leslie and Matthew stayed late into the evening, to make the purchase a seamless success, including delivering the vehicle to our residence in person.

denisednt

3 de jun. de 2011

I cannot say enough good things about my experience at Broadway Toyota. My boyfriend and I stopped by the dealership after months of discussing buying a new car. We were immediately greeted by Sayed Hassanein. He was so professional and helpful! He made what was initially a stressful endeavour as easy and as painless as possible. I would definitely recommend working with Sayed to anyone looking to buy a car. In all honesty, everyone I encountered at Broadway Toyota were professional, polite, and kind. I'm SO happy with my new car and with my positive experience!!

chrisewalk

30 de may. de 2011

Every experience buying a car has been different. The last two have been great, especially our recent purchase of a 2011 Toyota Highlander. The best part was that there was little pressure to buy and the customer service was great. Very friendly people work there. Even better was we were able to get a good price on the vehicle that we really wanted.

SC(ott)ION

30 de may. de 2011

I was looking for a Scion XB at another dealership. Due to the limited availability, there was only one that met my color and transmission needs, and it was located almost 300 miles away. The dealership I was working with wanted to drive it the 300 miles or charge me $200 do have it trailered to their dealership.That's when I called Broadway Toyota and talked to Ian Cour. Ian went above and beyond in dealing with the the dealership that had posession of the XB I wanted. Ian had to get the first dealership I worked with to release their hold on the XB I wanted. This involved a lot of phone work. He then arranged for free (to me) transport to Broadway Scion and had it there the next day. He then arranged to have someone watch his kids so he could come in on his day off and complete the transaction personally.I'd like to say thanks to everyone at Broadway Scion who helped and especially to Ian.

bridgeton1

29 de may. de 2011

On May 20, I bought a 2011 Prius III from Broadway Toyota. The sales rep who helped me was Max Hanley. Max was friendly, efficient and knowledgeable. He found a Prius III for me in the year, model and color I wanted. It was a very quick and pleasant experience. We also own a 2002 4Runner that we've had serviced at Broadway Toyota for several years and are very happy with the service dept as well. We will not hesitate to recommend Broadway Toyota and staff to our friends and family. Nancy Phillips

Normabarr

25 de may. de 2011

Wade Norris came in on his day off to help me with finding the right vehicle and the right price. I purchased a new Toyota Tacoma pickup and am very happy with my choice at this point. Wade was as helpful and friendly as one could ever expect at a car dealership. If he did not know an answer, he was promptly finding the answer for us. I appreciated his efforts and honesty.

johnrourke

22 de may. de 2011

We had a great experience at the Broadway Toyota Scion dealership. We worked with Matthew, who was a newer employee, but was very honest and open with us about the dealership. If there was something he didn't know, he would admit it and find out the answer for us, which I respect. We bought a used vehicle and honestly ended up spending more than we were planning to, but I believe we have a great vehicle. Highly recommended.

thedeathofcarrauto

21 de may. de 2011

This dealership is amazing, i was having a very bad experience with another dealership in the metro area and was searching for other options. Broadway Toyotas staff helped me get into the car i wanted for the price i wanted even dropped the price just under 1000$ to help me. When i was getting ready to be done with the other dealership they told me we had a contract that wouldnt allow me out, i then called toyota and told them about my situation. The staff were the most friendly I've actually delt with while looking at cars and took the time to help me go over every inch of the contract to find a way out. And when i did, i dropped off the other car and Broadway toyota picked me up over 30 miles away, and when i arrived they had my car ready and waiting with a full tank of gas in it. I really couldn't have had a better experience with this dealership. If your looking to buy used or new, trust me and the other reveiews and buy from them.

ryancdebaca

10 de may. de 2011

I had the pleasure of meeting matthew about one month ago at your dealership. Right away he made me feel at home. I am one of those people who judges others on first impressions. The biggest fear I had was dealing with the quote "car salesman". Matthew in the best sence, was not a "salesman", but a people person, and thats what sold me. He spent the first day with me for hours, test driving, answering questions, checking my options for financing etc. I left that day feeling good about my options, having narrowed it down to two different vehicles. In the next week and a half Matthew continuely checked up on me. Either through e-mail, and text, even calling me on his day off too schedule our upcoming appointment. My second day visiting the car lot was a breeze. I was greeted with a hand shake, and immediately was taken by Matthew to test drive the last two vehicles. My girlfriend and I have 4 kids rangeing from 3 to 14. Matthew being a father himself understood the dynamics of safety, and his true understanding and knowledge on this issue is why I chose the vehicle I did. His friendliness is above any "car salesman" I have ever met, and his customer service was spot on with meeting my needs as well as my family's. Thanks again Ryan C'de Baca

heymarley

8 de may. de 2011

We worked with Max and are very grateful that he was our sales agent. We had some frustrating experiences with other sales agents who were obviously not looking for our best interest. Max on the other hand was very friendly, helpful, and honest. We would definitely work with him again and would also recommend Broadway Toyota because of his work.

dondient

5 de may. de 2011

NEW CAR BUYING to me is worse than a root canal from my mother-in-law without pain killers. But time had come to replace our 18 year old Toyota pickup truck.We went on line and asked for quotes for a 2011 Tacoma Access Cab Automatic 4 Cyl. We had pre qualified with Toyota Financial Services. We received numerous quotes all nearly identical in price and interest rate. I arranged 5 visits to Portland/The Dalles area dealers. After arriving at 4 of the 5 the experience was nearly identical; All of them either raised the price, didn't have what we wanted and wanted to up sell, or up charged the interest. Additionally in our email and upon arriving I had explained that I wanted one best price offer and didn't work with "Closers". I only wanted to work with one "Salesperson who had authority make the offer to close the deal" I told them what I was willing to pay and all of them blew me off and tried to inflate, uverload and/or over sell.Frustrated I made a last gasp appointment with Nikki Larson at Broadway Toyota. Expecting her to repeat my other 4 experiences After meeting her I asked if she could complete any deal we struck; she assured me she could and would. I asked her if they had a 2011 Tacoma Access cab SR5 package in my color choice and at the emailed LOW price. She had offered the only lower than list plus bid. She immediately took me for a ride to a nearby lot and showed me my exact requested truck. ( it did have a few extras ). I verified the price and terms. We arranged for a test drive the next day with my wife. Nikki had had the truck brought to the main show room lot all ready to go. Running late for a Winterhawks game we asked if we could come again a 4th time to finish the deal. At all times Nikki was professional, kept to her word and worked with us to get the truck we wanted. She was the one woman band that I requested; she was an angel in a large field of devils at the other dealerships. Accurate, straight forward answers, no pushy high pressure sales, and our price came out lower than we had been told by her for a truck with a few desirable accessories!Nikki Larson made this buying experience a real pleasure. Do yourselves a favor; if you need a newer car don't waste your time or effort see NIKKI LARSON. PS. She also gave us a CD of her singing.... It's worth the trip to Broadway Toyota to meet her and get her CD. The Voice of an angel, easy on the eye, and played hockey as well.

pearces

30 de abr. de 2011

I had chatted on line the night before in regards to an interest rate available to me through Broadway Toyota's web site. Amilie (saleperson) popped up and immedialtely answered all my questions. This appeared to be too good to be true. I had told her that we want a "no hard pressure" sales experience. She assured me that would be the case. The next day myself, my wife and daughter arrived at Broadway. We were met outside by a salesman and I told him we were looking for Amilie. He paged her and shortly thereafter Amilie arrived. She was a real person ! We were interested in a Corolla and knew exactly the car we wanted. She took us directly to a car we wanted and took it for a test drive. After wards we went inside for the transaction to occur and thought OK.....the "pressure is coming" going to come from somewhere.......it never did. The interest rate that Amilie told me the night before was dead on. She handled the transaction in a cool and professional way. We were blown away by how fast and professional our experience was. This was a great experience and I would recommend Broadway Toyota to anyone and most assuredly our salesperson Amilie ! Thank You for a awesome experience....I mean that, Sincerely, Dan Pearce- Trout Lake, WA.

pictax

24 de abr. de 2011

Sayed did a great job of making my used car purchase efficient, friendly, and hassle-free. No games or gimicks. I brought in my research and what I believed to be a fair price for a great used car... and he went to bat to negotiate & get me the the deal I asked for.Thanks Sayed!

SGage

24 de abr. de 2011

Ian was wonderful. He was friendly and accessible and patient. I prefer sales that aren't hardcore, but instead are thoughtful and respectful, allowing me to understand the features of what I'm looking at but truly allowing me to decide what's best for me without the big push for more bells and whistles or obviously trying to upsell me. I knew generally what I wanted, had done a lot of research on my own and wanted to look at a couple of things. He spent tons of time and answered a lot of questions, and then was patient as I worked out the financing -- something slightly weird, given that it was coming from an inheritance and wasn't wrapped up yet. But while I waited, Ian was able to also locate for me the Highlander I wanted, with the features I wanted, in the color I wanted. (So silly). But he was able to find the vehicle in Albany and get it traded so it was ready when I arrived, check in hand. He also -- because he's so good -- was in the middle of selling another car when I arrived for pickup, so he was dashing back and forth, trying to patiently give me a tour of features and then also help set up a time and availability so that I could get back to the dealership to go over some more complicated things like BlueTooth, etc. I haven't made it back yet -- mostly because of my own wacky schedule -- but I know that when things clear out I can always call Ian, and he'll be all too happy to help. I'd recommend Ian to others who want definite knowledge about the brand but don't want an overly slick or disingenuous salesperson.

melnickr

23 de abr. de 2011

I have purchased numerous cars from Rod Shogren and will continue to do so. He is friendly, honest and knowledgeable. After purchasing the cars, Rod always follows up by personally calling to insure everything is good. Broadway Toyota is lucky to have him.

ldubtruck

20 de abr. de 2011

i was very pleased with Sayed, he was very informative on vehicles and made my wife and i very comfortable from the start. we felt in good hands as Sayed helped us thru every step of the buying process. Do to their outstanding customer service, i would gladly recommend Sayed & Broadway Toyota in a heart beat. thanks Sayed and Broadway toyota! we are really happy with our tundra!lance & jen

zartulee

20 de abr. de 2011

It is great to buy front Broadway Toyota-Scion. Sale persons are friendly. It is surprise to my wife and I that it took less time than we expect to work with a sale person to get the Truck we are looking for and work through the agreement and the price we think are fair.

barneycoil01

17 de abr. de 2011

I am a new-car junkie and have had six since in this millenium. However, I always have purchased from a friend in the business who operates a small used-car operation but had connections at new-car stores. This time, I dropped into Broadway Toyota just to look at cars and met Ian Cour, who took his time and showed me several cars even though I had no intention of buying from him. His approach and demeanor was so relaxing that after a while, I decided, what the heck, and bought a car from him. It was a an eye-opening experience as I had felt I would encounter a high-pressure atmosphere when I stopped just to look. Ian was the reason I bought, although I did get the car I had my eyes on from the start!

PDXHoyt

15 de abr. de 2011

The last car I bought was over 10 years ago at a different dealership, I was expecting some high-pressure sales on the car. I knew what I wanted but was still very nervous about trading my old Rav in for a new one. Having used the Broadway Toyota Service department for over 15 years, I contacted Matt via the dealership internet to see if they had the specific Rav/4 Sport model that I wanted. He was very helpful and patient via email. On April 8th, Matt notified me that the car had arrived on the lot. On Saturday, I went down to test drive the vehicle, expecting the worst in terms of stress and pressure. When I arrived, Matt was busy with another customer, but put me in the capable hands of Nikki Larson. Nikki was great. We went on the test drive and did all the required paperwork. Dealing with Nikki was like dealing with a friend. She really took a personal interest in me and explained everything I needed to know about the car. The next day, I kept telling everytong that I could not believe it was this easy to buy a new car. My only complaint would be the long wait for the financing end of the deal. But, if everyone was as great as Nikki, I can believe they would be "backed up" in financing all those cars being sold by a great staff.The new RAV is great. I can't wait to take it for a road trip when the sun finally comes out.

JeffNemish

15 de abr. de 2011

I emailed the dealership on a used car I saw online, Kenny returned my call and answered all my questions. When I arrived that car had been sold but Kenny showed me multiple vehicles that were exactly what I was interedted in. No pressure and very helpful. The red tag price was good and we didn't have to haggle, he even filled the gas for me before I left. We did have one issue where the check engine light came on durng the drive home. The dealership was most helpful, repaired the problem at no charge and gave us a free loaner while we waited. Great experiance and I would recomend them for sure.

pdxclarkes

12 de abr. de 2011

Very happy with our sales experience with Ken Scott. He was very attentive, not too pushy, but willing to show us used and new cars. We eventually decided on a new Sienna but again he was very open to showing us the whole line of cars from top trim and price to the bare bones version. George, the sales manager, was also very accessible and genuinely happy to have us as customers. We have had several Toyotas before this and have had all our service done at Broadway Toyota. We are long standing customers and this sales experience was consistent with our overall great service here - thank you!!We will recommend Ken and Broadway Toyota to anyone looking to buy a new or used car. Also, we want to say "thank you" to the Service Department (and Mark, specifically!) who has been so helpful this past year in servicing our old Sienna, and for always taking good care of us with both of our Toyotas.p.s. our 11-year-old son, Henry, was so excited to be able to participate in the purchase of our new vehicle -- even with the long wait for paperwork, etc. (nothing unusual). He said "This is Awesome!!"

thomnat

10 de abr. de 2011

Today my wife and I purchased a new Prius from Broadway Toyota. Two weeks prior we had stopped in to casually check out what models they had. When we approached the sales people milling about in the lot we were nervous as they looked like sharks that wanted to devour us in some kind of first time buyer feeding frenzy! Just as we were about to make a run for it our soon to be superhero salesman swooped in saved us from certain peril. Ken Scott to the rescue! I'm not sure if he was actually wearing a cape but we like to remember it that way. Ken then took us to check out a few used and new models. His relaxed demeaner put us at ease instantly. He was quite knowledgeable and was able to answer all of our hybrid questions in a polite and friendly way even though we told him up front that we were not buying a car that day. Fast forward two weeks. The wife and I are on a mission. We are buying a Prius, today. We are going to find Ken. We drive by Broadway Toyota - slowly. We scan the lot for our man. We spot him! He his helping someone else. They are smiling and laughing, of course. Once Ken is done helping them we wave him down. We had been stealthy hiding out in our vehicle as not to draw any attention to ourselves. I think we may have actually scared him a little but he rebounded nicely and we were quickly on the road test driving what would eventually be the new Prius parked in our garage tonight as I write!In all seriousness. Thank you Broadway Toyota for hiring people like Ken. His customer service was excellent and our experience today was probably the easiest, no pressure purchase I have made. This is how customers want to be treated.

mhogue

10 de abr. de 2011

Very honest. Great morals. Not pushy. Very patient. We test drove 3 diferent cars each time on 3 different days and since we had our child with us, Wade had to take us on test drives seperately! It took us a lot of time to decide. Wade never exhibited any anxiety in our inablility to make a decision. Always kept a smile on his face. Wade was a far different and far superior person to deal than any other sales person we had dealt with before. I believe his personality and skills would be of even greater value in a position with responsibility.

knighjoh

7 de abr. de 2011

The car buying experience was great. I haven't bought a car for a long time and really dreaded it honestly. However, i never felt any pressure at Broadway Toyota. Nikki was very friendly, helpful and knowledgeable in the process. Both my wife and I drove the Highlander on different days without any pressure to "settle the deal" then and there. This was a stark contrast to VW Herzog Meier where we were forced to sit and wait and finally be told they wouldn't give us a price because we weren't willing to buy right then and there. Typical BS. Go to Broadway Toyota and see Nikki if you want to avoid this treatment. You won't be disappointed.

pdxrn

7 de abr. de 2011

Salesperson insisted that the price on the window of a new 2010 barebones Yaris was the lowest possible price the dealership could offer, and the salesperson suggested that I should go to another dealer if I wanted a better deal. That was a good suggestion! I went to another dealer the same day and got the same vehicle WITH full power package for the same price that Broadway wanted for bare bones. Broadway salesperson did not seem to care if I became a customer of theirs or not, and she was condescending, suggesting that I did not understand the concepts of margin and compared shopping for a Yaris to trying to get a better price at Nordstrom (??????)I will never go back to Broadway Toyota.

alford55

7 de abr. de 2011

After test driving a Prius, Corolla, and regular Camry I tried the hybrid Camry. I enjoy the feel and economy of this car. I want to understand more about how much the battery contributes to propulsion, as the engine comes on at very low speeds.Also if shifting into "B" is advisable over using the brakes when slowing or going downhill. Is this a better way to recharge the battery than braking?

vsanders

7 de abr. de 2011

The customer service was very friendly and worked hard to meet the wants and needs of the customer. Mr. Khzam was experienced and informative of the car bying process. I also like they way he would continually check back with us althourgh the process and even after the close of the deal; making sure we were totally satisfied with out purchase and to see if we had any other questions.

lawnsrus

6 de abr. de 2011

Our business purchases a new or used truck every 6-8 months. This was by far the quickest, most professional, and definitely satisfying car buying experience I have ever had. Matthew has to be one of the nicest salesmen I have ever met, Leslie put together some great prices in a matter of minutes, and Dewey finished off the transaction very professionally. We spent less than 60 minutes at the dealership. Broadway Toyota definitely knows how to treat a customer! They have made buying a car fun again. Terry

Tram

2 de abr. de 2011

We were looking at the new Rav4s in the back parking lot when Sayed approached us and offered us help. We found a lower priced rav4 than the rest of the rav4's in the lot which we liked but it was the ugly greenish/gold color. We took a test drive and after that Sayed found the color we liked (Silver) and took us through a hassle-free process to purchase the car. We thought he was honest, friendly, knowledgable and not pushy at all. The finance guy Jeff Fisher took us through the financing which is usually the part we hate most because they try to push the warranties on you, but after we said no the first time and after refusing his counter offer he let us go painlessly :) After the finance guy Sayed had the car washed with a full tank of gas waiting for us outside and went over all the features for us. We were on our way home with our first brand new car after that and give Sayed and Broadway Toyota a 5 star experience.Thanks,Tram & Tram

timnkris

31 de mar. de 2011

Matthew was excellent. He was personable, friendly, informative and very low pressure. We felt very comfortable with him. Leslie was so professional and great to work with on the negotiation. We were pleasantly surprised at how easy everything went. We were so happy with our experience, that we went back and bought a second car 2 weeks later. I would recommend this dealership to anyone. We have bought a lot of cars over the years and have never had such a pleasant experience. Thank you Matthew, Leslie and thank you Broadway Toyota!

chichidula

29 de mar. de 2011

Sayed was a very good sales associate. He was very polite, friendly, knowledgeable about cars, and he was willing to answer any question i was asking him. He made me to have a great experience buying my Toyota Rav 4. i would recommend Broadway Toyota for everybody.

MrV

27 de mar. de 2011

We had a great experience working with Heather to buy our new car. I had originally begun my search with the Costco auto buying program but was quickly able to negotiate a far better deal through the internet sales department. As we exchanged emails to negotiate price and find exactly the car we wanted, Heather was prompt and courteous and took good care of us throughout the process. Buying a car from the "sharks" that work the sales floor can be a grueling experience. Heather and the internet sales dept. were much more pleasant to work with.

trebligj

25 de mar. de 2011

Kenny is an outstanding Toyota Sales Representative. He is very knowledgeable about the Toyota products, friendly and very understanding of our needs. Kenny made our experience buying a 2011 Limited Highlander an outstanding experience!Thank you,Jim and Susan Gilbert

tscottmc1

22 de mar. de 2011

I am no expert when it comes to buying a new carthis was only the 2nd time in my life I have done it. Broadway Toyota is a great dealership and if looking for a Prius like I was, you will find the largest selection here. My sales person was Rod and I recommend you ask for himhe will tell it like it is, no nonsense. Remember people, this is a business. Do your homework, know what you want, go to Edmonds.com and other sites to look into it more. You can even ask Rod to show you the Dealer Invoice, they give full disclosure of all information. After you met with Rod and do your test drive it is now time to meet with the financing person. Have your nos ready! Only buy extended warrantys, extended service plans, and other things they offer at this time if you have done your research and know you want it. The financing persons job is to tell you about this stuff and it is his job to make you believe you need itif you agree then buy it, but know this before you get into that room. Dealers have a bad reputation but again this is a business, and Broadway Toyotas goal is to have you go home happy but also they need to satisfy goals as well. I recommend going here to you and my friends.

kennedyk

22 de mar. de 2011

We recently purchased a 2011 Toyota Rav4. It was a great process. I didn't feel pressured at all and they worked fairly fast on completing the financial paperwork. We'll be back soon to buy another vehicle from Broadway Toyota and I hope we can work with Sayed again.

m_kolsen

17 de mar. de 2011

I felt Kenny was exceptional. He asked question in what I was looking for and explored all avenues to get me the car I wanted for a great price. Financing was within the limits I set for myself before going to this dealership. Overall this dealership far excedes other car dealerships

fcapuia05

15 de mar. de 2011

My exoerience with this transaction was excellent. Very professional, honest and concerned about what I wanted. The salesman made sure that all my needs were met. I am glad that I came to this dealership. I would recommand anyone to come here and experience what I have experienced. Thank you Mr. Norris and Thank you Broadway Toyota I went home with the car of my dreams and at a price that I am very happy with.

carsoncodycooper

9 de mar. de 2011

I was very impressed with Max's professionalism. He also showed me that a car salesman doesn't always have to be a pushy jerk. His calm and assertive attitude made me come back after leaving the dealer the day before. This has never happened. More salesman should learn from Max that the run after you approach is NOT the way to go. Max takes this quote out of my vocabulary "You sound like a used car salesman." Thanks Max I am very appreciative of the way you handled us.Thanks Carson Cody Cooper

uclabob

9 de mar. de 2011

A couple of weeks ago I bought a new 2011 Toyota Prius III from Broadway Toyota-Scion. Nikki Larson was my direct sales representative. She was terrific in giving me all the time and information I required to make a positive decision to purchase the car that day. She even arranged to have her and her sales supervisor drive my new Prius and an extra car to follow me to my home in West Linn so I did not have to arrange for someone to help me pick up the new car myself. I was very impressed with this attention to customer service. So far so good. I love my new Prius and I highly recommend Broadway Toyota if you are in the market for a new or used car.A very satisfied customer,Bob Ramirez

tsax12

9 de mar. de 2011

Ken was positive, energetic & friendly. He did not pressure me. Due to an excess of customers, the process took longer than it should have. At times Ken left to work with other customers. This was not his fault and I would definitely work with Ken again. His frankness & enthusiasm were refreshing.

luccy04

8 de mar. de 2011

The experience was personable, pleasant, and everyone went above and beyond to help us buy the car of our choice. We appreciate all of the customer service. Rod was very nice and we enjoyed talking with him, it is important to feel like your best interest is being met, and we felt that way. Thank you.

dhalltriplett

7 de mar. de 2011

My past experiences with car dealers have been unpleasant. I felt very pressured and uncomfortable. At Broadway Totyota, I felt GREAT! Sayed was very very patient, honest, and understanding. He was a dream to work with. And super knowledgeable about the Prius! The car we ended up buying was just perfect for us. Thank you, Sayed, for your help. The other employees were also welcoming and positive. Overall, a great experience and a great brand new earth loving car!

lbehrndt

7 de mar. de 2011

Our salesman, Ken Scott, was the BEST! We came back to Broadway Toyota specifically to work with him again (this is our 2nd Toyota). He's friendly, down to Earth, honest and not pushy in the least. As long as he's there, we'll be return customers!!! We also had a great experience with Sweeney (the money man). He was straight forward and really seemed to respect our time by not dragging out the process. They are a fantastic duo.

Palhenry

6 de mar. de 2011

I worked with Sayed who made my experience of purchasing my first new car a breeze.He was so friendly and knowledgeable and not into a pressured sale at allThanks so much for your wonderful service and teaching me to drive my new hybrid!I was not really sure about purchasing a new car since I have always bought used but the price was excellent along with the service staff from financing that it really helped me feel that I made the right decision.Again, I am totally satisfied with the staff at Broadway Toyota and my new Prius!Thanks again to Sayed for making sure I got home safely!Patti

francC

4 de mar. de 2011

It was a pleasant surprise to have a woman as my car salesperson. Women have a better sense of what another woman wants in a car. Heather allowed me to take my time, test drive any car I wanted, ask all the questions I had, and enjoy pleasant conversation.All of the employees, however, were friendly, helpful, and definitely not pushy. An excellent experience. Thank you Heather, Chris, and Chris.

bcloeffler

2 de mar. de 2011

My husband and I recently purchased a Camry from Broadway Toyota. We both were pleased with the outstanding service we received during and after our purchase. We worked with Kenny Khzam, and highly recommend him. At no time during the process did Kenny ever pressure us in any way. He understood that it was a big purchase for us, and respected that. He was able to walk us through the entire process from start to finish, which we also appreciated. We would highly recommend Kenny Khzam, and purchasing through Broadway Toyota.

bryanleslie

2 de mar. de 2011

I initially started with Heather Jensen via the dealer website. Made a visit several days later and she showed me a vehicle similiar to what I was interested in. While I was there she introduced me to Chris, the dealer sales manager.She continued to stay in contact often enough but not too much. Answered any questions I had via e-mail exchanges.On Sunday I had decided to buy and I received an email from Chris since Heather was not scheduled to work. I responded to the email by traveling to Broadway Toyota and sending Chris an email response. I was put in contact with Rod Shogren when I arrived. Incidently he had already called my home trying to contact me not knowing I was out and about.We visited and Rod listened as I told him what I was interested in. He asked some clarifying questions along the way and 30 minutes later I agreed to buy my vehicle.Everyone was professional, courteous, and helpful. It was not a high pressure sales experience. It was a classic I was there to buy and not be sold.I have already recommended them to friends since my purchase 2 days ago.

chiayi1023

28 de feb. de 2011

I purchased a new corolla at Broadway Toyota and it was a pleased experience. No pressure sales pitch. My sales person, Matthew Beldon, is great and friendly. I would definitely recommend my family and friends to go see Matthew if they need to purchase a car.

jjbtexas

27 de feb. de 2011

I am from Conway Spring Kansas and I bought my 2011 4 Runner at Broadway Toyota in Portland Oregon and I would drive or fly back to Portland and buy again. All the people at Broadway Toyota were friendly, helpful and courtious. They anticipated my every question and provide all the answers before I could even ask! Thanks to Heather Jensen for her detailed explaination of the many functions that my new 2011 Toyota has. Excellent Place to Shop for a Vehicle!

BulldogVet

26 de feb. de 2011

We were pleased and satisfied with our shopping and purchasing experience with Jeff, Sweeney and Tim from the Broadway sales team. We needed a car for our daughter and Jeff proved to be very helpful and attentive to our needs for this purchase, we are are all happy with our decision, especially our daughter. Sweeney & Tim helped us finalize our decision on trade in and warranty service which left our daughter with a great product and piece of mind. we refuse to shop cars with sales teams that do not think win-win, and I can say that for us on this deal Jeff and the team came through for us. All that said, the ad agency for Broadway needs to stop referring to Mel Gibson as starring in 'The Gladiator' - Russell Crowe had that distinction.

soukip

24 de feb. de 2011

Sayed and the rest of the Broadway Toyota Scion team were very friendly and knowledgeable. They exceeded our expectations. Sayed delivered us with a simple, honest, and hassle free vehicle purchase experience and we would recommend this dealership to anyone.

elankow

23 de feb. de 2011

I contacted Broadway Toyota for my 3 purchase of a Prius. Heather sent back information I requested the next day. My wife and I purchased a 2010 Prius IV that evening. As in the past the aqll went well and I drove home a very happy camper.E. Lankow

scott williams

22 de feb. de 2011

I am very impressed with my experience at Broadway. I bought a used vehicle from them on Saturday and it turned out to not be a good fit for me. I went back today and both Kenny,Sweeney and Dea did everything in their power to get me in a different vehicle. They listened to me patiently and were genuinely concerned about making my experience positive. I drove home in a great truck and I would definetly recommend their services to anyone. Thanks guys, you are gentlemen!Sincerely, Scott Williams

6newcar6

21 de feb. de 2011

Found the car, was in and driving home within 1 hour. Kenny was great, knew the inventory backwards and forwards and help find the right car and within budget.The sales manager and the entire staff did not do the usual pressure sales pitch. Everything was very professional. Highly recommend this company and Kenny.

luvmeonly

21 de feb. de 2011

When I came to Broadway Toyota I was not looking to buy a car that day. But when my sales person Wade Norris came and assisted me with my purchase, he made me feel comfortable and not pressured into anything. He made sure that it was my decision and that the car was affordable for me. Everyone at Broadway was very helpful with my purchase they answered all my questions and were very informational. This was the best car buying experience I have ever had! I have told all my friends and family that they need to go see Wade Norris at Broadway Toyota for their next car purchase!

BobandDiane

21 de feb. de 2011

I purchased a new Land Cruiser from Broadway last month. I was actually surfing the web and "chatted" with the sales person (Rod), who said they had what I was looking for in stock. I replied that I'd be down within an hour and when I arrived the car was right out front awaiting my test drive. Rod was very helpful in explaining the features and showed me how to import my contacts from iPhone after I bought the car. They gladly stayed open late while my wife and I completed the paperwork. I give them a "10".

poorcustomerservice

20 de feb. de 2011

* The first person I interacted with kept calling my by a different name, although I corrected him the first time. He didn't listen to me. * Then, I tried finding about cars over the internet and I felt as I was ignored. I asked questions that were not answered and received generic responses with no regard to my specific inquiries.* I went back to the dealership, in which I interacted with the man that continued to call me by a different name and pawned me off to a new employee who had never sold a car before (a nice guy, really...but green). He had a mentor who...* Informed me that the car I was interested had sold the day before, for 2,000 dollars more then the price listed on their website. Supposedly, this dealer never looks at the price or the website when he sells a car. (was he bragging that he sold the car for more money then his own dealership listed it for or maybe he was showing off his personal corruption...I personally don't know). He did insist though that the website was always wrong and never updated.* ...which was true, because the car that I was interested in buying was still on the website days later after it supposedly sold. Or maybe it's just there for bait. A great deal on a car that doesn't exist! Who knows?* When thinking about the final price offer, three men stood about ten feet away from me, waiting for my decision. No pressure, right? I told them I needed space to get them to move away.* Their deal was misleading. The way material was presented to me was rushed and their terms were never fully explained. * Driving home in my certified used car, I realized is was misaligned. I called, made an appointment to bring it in,but the service side of the dealership had no idea of this appointment. They were nice though and accommodated me. Granted. This was the first time I bought a car from a dealership, so I was green myself for the whole experience. I didn't know how to judge the service I experienced, but the more I think about it the more I am disappointed. I would not recommend buying from here. Just sayin'

joedeltron

20 de feb. de 2011

I was very pleased overall with my purchasing experience at Toyota Broadway. I bought a new Tacoma and I felt the sale was low pressure with very little hassle of any kind. Heather was very nice and we found what I needed/wanted almost immediately. This was my first new car I've bought and I wasn't sure what exactly the protocol was but it Heather made it all understandable. Dea Williams worked with me every step of the way as well with helping me finance it. Overall I would highly recommend the customer service at Toyota Broadway especially the two individuals I that helped me.

merbett27

19 de feb. de 2011

Broadway Toyoto made the trade in and purchase of a new Prius an easy 'no hassle' experience. They took as much time as I wanted but didn't waste my time. They did not pressure to buy 'extras'. They spent an adequate time showing and explaining the new features.

jgreene

18 de feb. de 2011

A week before I bought my car, my partner leased a new Corolla from Jason. Jason made the whole experience so enjoyable that I decided to return to him for help in getting out of a vehicle with poor gas mileage and into something that made more sense to drive. Jason was able to find just the right fit for me and work out a fair trade in too. At no time did I feel pressured into buying but instead felt the whole Broadway team was on my side and dedicated to making my time spent with them as pleasant as could be.

thomasc

17 de feb. de 2011

Overall very pleased with all aspects of purchasing our "nearly-new" car--it was truely an entirely hassle-free experience. (Purchased was a fully Certified 2010 Toyota Camery.) Sales person Dennis Cole truely lived up to his stated goal: "....my promise which was to deliver you with a simple, honest, and hassle free vehicle purchase experience."Which it was!!OUR OUTSTANDING SALES PERSON: DENNIS COLEWe negotiated price a bit with the dealership (Broadway Toyota-Scion)--and I always felt throughout the entire process that Dennis was acting on our behalf to fullfill our car-buying needs. [We had made several previous trips to Portland during the previous couple of months (visiting several other Portland dealers).... and just never quite ended up "coming home with our new car" on those earlier car-buying trips. I'm a busy professional.... so spending a lot of extra time locating and purchasing "the right car" was not how I wanted to spend my afternoons.] OUR OVERALL BROADWAY TOYOTA-SCION EXPERIENCE All qestions were answered, we never felt any pressure whatsoever, and the entire process (including vehicle selection, test-drives, financing options, service options, closing paperwork (Dea was also great!!).....to finally driving home our "nearly-new" car after a couple of hours) was done in both a very professional and pleasantly friendly manner. [CarFacts, Kelly Blue Book, and our personal Credit Rating scores were fully disclosed. We purchased our 2010 Camery essentially as a "cash purchase"--but it was helpful to also have other payment options presented for our consideration (which included the option of 2.9% financing by Toyota).]Want to have a great car-buying experience?? Give "Broadway Toyota-Scion" a call (503-284-1105) and ASK for Dennis Cole.Expect to have a satisfying and enjoyable car-buying experience. We certainly did.Bottomline: Sales person Dennis Cole at Portland's "Broadway Toyota-Scion" has been the best car-buying experience of my entire life. --Thomas and Lisa (Salem, OR)

Hoang Phi Thi Ford

16 de feb. de 2011

We owned 2 BMW, X5 & X3 and an old MB. The warranty was expired. Due to the economic crisis and our disappointment with the service at BMW dealerships, we decided to look at Boadway Toyota Dealership.My husband bought a Prius. Needless to say, the reason was that we were very impressed with Jeff's attitude and manner. Then came Steve Sweeney and Tim. Later I met the team at the service desk, all at this dealership impressed us as easy going, good and trustworthy. It is unusual to find the whole team likable, we like them.I then decided to trade in my X3 for a 2011 Camry Hybrid. A Valentine present from my husband.It takes some getting use to, driving a smaller car but I feel it is worth my time and money, having a reputable car and future service of the car with decent people, the team at Broadway Toyota. We strongly recemmend anyone who wish to purchase a sensible car to come see Jeffery Fisher. Buying car is a stressful process, at least for us. We have to pay any way so why not work with easy going and decent people?Thank you, Jeff, Steve, and Tim,

Karen E. Leagjeld

15 de feb. de 2011

Re: Ron Register From the time he approached us till the time we drove out of the dealership we had nothing to complain about. Our questions were all answered, his explaintion on how the car functioned and the services provider were all explained in complete detail and to our satisfaction. My trip over the mountain to Bend was very pleasant and I found the car to be everything I hoped it would be. Thanks to Ron if I ever need another car I know where to go.Karen Leagjeld

DwightSagli

14 de feb. de 2011

Ron Register was very helpful to be sure we purchased the vehicle that was right for us - in our mind and not his. Every step of the process was easy for us and we wound up with a car that meets our needs and is a pleasure to drive - Thank you Ron for your great assistance.Dwight and RainbowTurtle

brentkrichevsky

14 de feb. de 2011

Ron Register our salesperson was fantastic. He totally helped us with the purchase as far as spending time with us looking for the right options on the vehicle. He is totally someone that i would refer anyone looking for a Toyota to. Totally a honest and dependable person who went out of his way to make sure our experience was top notch. Brent Krichevky

Rachael.merfeld

14 de feb. de 2011

Ron was great at working with my monthly budget, and the down payment. Most people are turned off by car salesman because they are pushy, but Ron was not. He assisted me in getting into a vehicle I could afford, and looked great. Even now, after the sale, Ron has been great with answering questions (this is my first lease), and remaining partient and professional. I would recommend Broadway Toyota (and Ron Register) when looking to purchase or lease a new vehicle.

HienNguyen

11 de feb. de 2011

I saw the car on the website and saw the great deal that was going on. So I went to Broadway Toyota. There I met Dennis Cole. A good guy that helped me during the process of buying my new car. A nice and very organized man who had a very friendly atmosphere. He got me a great deal for a great car. The car works perfectly. This man has my deep gratitude. Also, his co-workers were also very nice in assisting me as well. I'm sure to recommend this place to my friends and family when they look for a new car. Thank you, Broadway Toyota-Scion, for always giving a good deal to people.

esdapolonia

31 de ene. de 2011

Rod was cool, laid back, and super helpful. He gave us good advice on buying floor mats, and made our buying process smooth and easy. We got an excellent price, and exactly the car we wanted. I would recommend Broadway Toyota without hesitation. The sales manager, online negotiator, liner, and finance person were also very friendly and accommodating. This is the second car I have purchased at Beaverton Toyota, and I'm sure I'll return when I'm ready for a third.

bernardlahrt

27 de ene. de 2011

Rod Shogren was a pleasure to work with, and provided friendly and courteous service. My new car was burglarized within 24 hours of purchase, and Rod was able and willing to provide assistance in recommending a body shop, etc. I really did not feel pressured in any way by Rod Shogren, and both my wife and I were pleased by his knowledge, professionalism and courtesy. When I was asked if I would recommend him to others who may be interested in buying a car, both my wife and I agree that we would recommend Rod Shogren to any body who is currently in the market.

bgjovaag

25 de ene. de 2011

My overall reaction to purchasing a new car at this location is that it was a very good experience. Having had not so positive experiences in the past with high pressure sales pitches, "sale car was just sold", etc., both my husband and I were a little suspicious of what we'd encounter. Heather Jensen was so nice and helpful with no high pressure tactics...she knew her stuff and didn't push us. Chris Hall, her manager, was also very capable and personable. Even my husband, who is ALWAYS suspicious of car salesmen said it was a very positive experience. I love my new car and buying it didn't turn out to be stressful. I'd recommend Broadway Toyota and especially Heather and Chris to future buyers.

cgonzalez901

13 de ene. de 2011

Broadway Toyota was a friendly place to buy a truck. Heather Jensen and Chris Hall were great to work with and we are very happy with our new truck. Our experience was great and we would recommend Broadway Toyota to our friends. Not to mention the great handshake from Chris Hall as we left with our new truck!:)

renmindaxue

12 de ene. de 2011

Sayed at this dealership is very friendly and helpful. He answered our questions directly and honestly. He didn't apply pressure on us to make purchase decisions. That made our dealer experience relaxed and fruitful. We are satisfied with the deal made to the Camry we bought from Broadway Toyota.

samisamantha88

6 de ene. de 2011

I used to own a 2007 Camry SE that I was in love with! However it was totaled in a recent accident and I wanted to find my exact car. After many many searches, I found exactly what I was looking for at Broadway Toyota. Rod made sure that I was happy and had the deal I wanted. He spent all that time with me that was needed and tailored his conversations to what he knew was important to me. He listened and in the end I left the place with my car again ( or at least that's how it felt!). I had a good car buying experience. I know that I can call Rod again anytime I have any concerns.

fmifsud

4 de ene. de 2011

We had a very good buying experience at Broadway Toyota. Amilie Van den Berg was very nice and professional. We felt taken care of and we appreciated her friendliness throughout the day. We will be taking our vehicle to the same dealership for scheduled maintenance and we would buy a car from them again in the future.

goodbyeportland

3 de ene. de 2011

I have bought three vehicles from Rod at Broadway Toyota, their Service Department has been great to work with and Rod goes out of his way to find me the car I am looking for. I drive an hour for service and sales past other closer dealers because of the great service I have been given. I am confident that no matter what issues may come up Broadway Toyota and Rod Shogren will make it right.

rupeshs

3 de ene. de 2011

I purchased a new 2011 Camry LE from Broadway Toyota. The entire purchase experience was hassle free. So far my best experience while buying a new car. Heather was great to work with. The dealership had very competitive pricing as expected from a big city dealership. They also have the best selection in Portland. Overall a big thumbs up!

arreis

30 de dic. de 2010

Bruce was very friendly and helpful and did not pressure my husband and I to make a decision. This was our first new car purchase and Bruce made it a positive experience. Bruce was very patient with us as we took a few cars out for test drives on the highway and he answered all of our questions thoroughly.

JLBURT

22 de dic. de 2010

Our son, who is in the industry, was looking for a replacement Honda for us. However, they were more than we wanted to pay, so he tried Broadway Toyota. We were all amazed at the flat price he was quoted and purchased the car immediately. Heather Jensen was great--professional and friendly and efficient. Chris Hall talked with us and we were finally turned over to Dea for payment. My husband, who is a retired Mazda/Nissan dealer, says this is the best car he has ever driven--the Camry LE. He last drove a Honda (before that a Cadillac) and says the Honda cannot hold a candle to this car. We are very pleased. Love the dealership; however, it is difficult for my husband to walk and the trek back to the finance area was down steps and seemed very obscure and dark. We are sold on Toyota and I have referred my friend to you.

JRToy

22 de dic. de 2010

I price shopped for a new toyota locally, on the internet and called several other dealerships within the state. Broadway Toyota was straight forward and willing to give me their best price on the phone. I am glad I purchased my Toyota from them because it was heads above the typical car sales experience I have had at other dealerships.If you are in the market for a Toyota give them a call and you might also find it worth the drive to purchase from them.

1rhino

21 de dic. de 2010

I was referred to Broadway Toyota from a friend of mine who had purchased several vehicles from them. The experience was that of Nordstrom. I would recommend Broadway to anyone who wants to purchase a Toyota vehicle. You wont be disappointed! Sincerely, P Reed

GREG WHITMORE

19 de dic. de 2010

We walked in with a newspaper ad asking to see some of the 41 Camry's advertised at $18,977.00. Bruce greeted us just outside the dealership and showed us the car we were wanting to purchase. We chose a color (magnetic gray) and took a test drive. Bruce went over all of features and after the test drive asked if we were interested in purchasing it. We said yes and that we were in a hurry because we had a lot errands to run that day. The paperwork was painless and we were in and out in 2 hours. Bruce was very personable and professional. We would definately purchase another vehicle from him in the future.Greg Whitmore and Carol Baker

debloewer

18 de dic. de 2010

Bruce was great. He was very friendly and knowledgeable. There was no high pressure salesmanship. He took the extra time to show me how some things in the car worked. He even got another salesperson to set up the Blue Tooth. His supervisor helped out with the financing.

AmeliaBrown

14 de dic. de 2010

My husband and I aren't known to be fans of the car buying experience. I've even investigated using a car broker to avoid the process, so I thought it was worth sharing that our experience at Broadway Toyota changed all that for us. It was pleasant, simple and relatively fast. This is our first Toyota purchase. We had been looking at a variety of makes and models, so we didn't want through with our mind made up. We were initially greet by a nice, young guy named Zeph Mattey, who had a very direct, but calm style, which we liked. His full focus was on informing us about the Stanza and Highlander, the two models we came to see. And he knew his stuff. He needed to hand us over to Bruce Reed, who transitioned where Zeph left off. Given our work/family schedules, we needed to leave before making decisions or finalizing a purchase, but we felt comfortable working with Bruce, and our interest in buying a Toyota grew. He knew we were undecided about which make and model, but without pressure or wheeling and dealing, he let us make the decision. What's always felt like an unnecessarily long process with too many questions and negotiating and stess, was surprisingly very positive. I would definitely buy another car at this dealer.

RainbowTurtle

12 de dic. de 2010

Ron the sales person was excellent! He was patient, answered all of our questions, acted quickly for us to take delivery of our new car and spent time showing us different features of the car. Pete was the manager and was extremely helpful and made our transactions very smooth. Dean was the credit manager and was also very pleasant, helpful and the transaction went very smoothly. The car is beautiful and we feel like we were treated with respect and everyone was very helpful. We also felt like we had a very good price for our new Camry.

Ed guerra

9 de dic. de 2010

My wife and I live in So-Cal and bought a truck for our daughter and son in law who live in the portland area for a surprise Xmas gift over the phone with Rod Shogren. I shopped So-Cal then all over portland and Rod made it happen. We got the best deal and Rod went above and beyond in every way. I flew down and he helped us pull off "the" most amazing surprise. When my daughter saw the truck wrapped in ribbons and bows the tears started flowing! Everyone we dealt with at broadway Toyota was friendly and professional. I highly recommend Rod and the staff at broadway Toyota.

ng9

8 de dic. de 2010

Rod was awesome. My dad suprised me with a new tacoma and Rod went ubove and beyond. I was totally suprised, and he was all in on it! Everybody at Broadway was personable and friendly. They made the whole car buing process so easy. Thank you for making this special!

lschroedl

6 de dic. de 2010

All members of the team at Broadway Toyota were very personable, but also respectfully professional. I have been to several dealerships that try pushing same day sales, but I never felt that pressure here. Pros and cons were considered for all vehicles and features I was interested in. The negotiation process was not intimidating and I didn't feel pressured into anything I was uncomfortable with. I feel like I was given a pretty good deal at the end of the day.

albeard

6 de dic. de 2010

Heather was pleasant and easy to work with. She helped with all aspects of my transaction. Heather also was attentive toward the little details, and made the entire process go smoothly. She also offered to pick me up at my home to take delivery of my new Highlander. Heather also followed up in the days afterward to make sure I was satisfied and if I had any concerns or questions.

burkhartsmeier53

5 de dic. de 2010

My wife and I had not planned on buying a car on our visit to Broadway Toyota, but Amilie had located a 2008 Prius for us to test drive. It had been a lease vehicle, so it was in very good shape. Amilie, our salesperson, was very helpful and friendly. The dealership was responsive to our concern about pricing, and were willing to negotiate in good faith. So far, we have been pleased with our experience at Broadway Toyota, and hope that we will have a long and mutually beneficial relationship.

snoble78

3 de dic. de 2010

The sales agent (Jason Shepperd) was great to work with. The quality of an agent is the quality of service after the sale is made. He continued supporting me and providing a great quality of service. He was laid back, easy to talk to, and wasn't a high pressure sales agent. Also, the management was helpful in the negotiation process and was very flexible.

michaelkfok

3 de dic. de 2010

Friendly and helpful salesman. Explained everything to us so that we could make the right decision suitable to our situation. Our family are happy to get the new car. Overall experience was excellent and it could be better if there were more finance people to handle the paperworks.

raehansen

1 de dic. de 2010

We had shopped for cars all day. Had some awful sales people and many different dealerships. Finally, we called Broadway Toyota and had the most amazing experience with Bruce Reed. He was knowledgable, friendly, honest and immediately made us feel comfortable. We were in and out of the dealership (which was clean, neat and organized) in less than two hours with a brand new car. I've never had a better experience. We would recommend the dealership and especially Bruce to anyone. In fact, he is the reason we'd recommend Broadway Toyota. I can't describe how impressed we were with his professionalism and ettiquette. We will show our appreciation for Bruce/Broadway Toyota by returning there when we need another vehicle. Thanks for a great experience Bruce!

ScottWTownsend

1 de dic. de 2010

I am impressed with the friendly staff and found them personable and pleasant to deal with. Throughout the process the attitude was always positive and upbeat. In the end I am very happy with my car ad the whole experience was fun. I would recommend the same process to a friend.

ot93

28 de nov. de 2010

Heather was extremely helpful, but not pushy. We came in because of the sale on new Priuss, but she easily shifted to used options for us. She did this because we were talking about how we hated paying for new car if we could get a 1 - 2 year old car of the same make. She did not get inpatient as we tested quite a number of different cars and was just very pleasant and easy going throughout the sale. I was impressed that she showed no sense of rush even though we took over two hours to finalize our decision. She also worked well with her manager and I did not feel we were part of a bait and switch scam (which I feel often happens as you get into the price point of the car). Joe her manager was also ver easy going and straight forward, it is never easy to know how honest a person is, but at least I felt he gave clear answers and did not seem to be hiding anything around the price of the car. We did not plan on buying a car that day, in fact had just started to look at options, but the ease and attention to our needs in the end made a big difference in our decision to close the deal that day.

momccarthy1

25 de nov. de 2010

We saw the excellent prices listed for new cars in the Sunday paper, not for one or two, but dozens. Went down and test drove two different models, and Sayed helped us decide. Stayed with us through the whole process from start to finish ...less than two hours we were driving home in our new Corolla. Process was easy, no hidden prices, no hard upselling. Pleasant buying experience and we know we got a great deal.It was further to drive, but worth the effort. We'll even consider the extra drive for our service appointments too.Regards,Darren & Mo McCarthy

CindyLarrett

23 de nov. de 2010

Tim Hogan was the greatest! Excellent service! Very polite, professional and I would definitely recommend Tim at Broadway Toyota to anyone. He even gave us a ride to the Credit Union in the pouring rain & Friday night traffic. Chris who does the financing was awesome also!

eoffs

15 de nov. de 2010

Tim at Broadway Toyota was great. Friendly, on time service. Gave all requested info and stayed late to seal the deal. We bought 2 cars from Tim. Thought the financing was a bit strenous, but worked out in the end. Love our cars and looking forward to continued excellent service from Broadway Toyota.

aimee25

12 de nov. de 2010

Amilie was great. She was patient and honest and I didn't feel like I was being tricked or pushed. We really got to know her and she took the time to get to know us. We had a wonderful experience and I am so happy with my new car! I'm am so lucky we got to work with Amilie and I would recommend her to anyone looking for a new car.

rickdezsofi

10 de nov. de 2010

I purchase new vehicles frequently, historically purchasing two to three every year over the course of the last decade. When I find a dealership or sales representative that I appreciate, I become repeat business for that organization or individual. That was most definitely the case here. Erika earned my business in February 2010 by assisting me with a new truck purchase. Her friendliness, affability and non-threatening demeanor was only superseded by her product knowledge and willingness to go the extra mile for the consumer. In late October when I decided on purchasing another vehicle, I fondly remembered the buying experience associated with working with Erika and Broadway Toyota. While I live 50 plus miles to the south of Portland and could have taken my business to a number of other dealerships, I opted for making the drive and working again with Erika and Broadway. The second time was even better. Her knowledge base has increased exponentially while at the same time she still possesses the unique customer service qualities that attracted me initially. I no doubt, will return again and again. It is without reservation that I strongly recommend Ericka when purchasing a new Toyota or Scion from Broadway Toyota

Sandie McAllister

9 de nov. de 2010

Bryant Dwyer was a joy to work with, as was his manager Joe. Both were competent, easy going, no pressure, informative, supportive and very much not the negative stereotype that car salesman have sometimes proven to be true. We chose to buy from Bryant and Broadway because of the best price for the car, and a positive online experience with Bryant, despite a competitor Toyota dealership being less than a mile from our home. We would recommend Broadway and Bryant to others in the market for a Toyota.

waman

8 de nov. de 2010

Mahdi Arabzadeh was trying so hard to sell me the new Highlander, he tried all tactics in the book. After he finally gave his personality changed 180 degrees. "come back when you have enough money, don't waste our time"!!!!! is what he told me!!I mentioned I am shopping and need time to look around. The price he gave me for my trade was $1,500 and then he jumped up to $3,500 but increasing the new car price by $2,000!!!!! This guy is a crook, and I tried to leave in a nice way be telling him I don't have enough money for his price, and his rude response is what I got.

mel123345

8 de nov. de 2010

We had a great experience at this dealership. They were friendly, professional and helpful. They were good salespeople, but not too pushy. If you know your stuff and know what you want, they will get you what you want for a good price with no hassle. Tim even went out of his way to program our cell phones into the bluetooth handsfree device and gave us a full tank of gas, which I don't think is usually included when you buy used.

natedawg779

7 de nov. de 2010

HIGHLY recommend Broadway Toyota. They are honest, and will truly help you get the best car, and the deal. My consultant, Rod Shogren, I cannot say enough good things about his customer service, he is a great guy! Throughout the entire process I felt I could call him anytime with any question, and he would ALWAYS have a helpful answer/solution. If you choose to buy through Broadway, definitley ask for Rod. I bought a Scion TC, and wouthout a doubt Broadway sold me exactly what I was looking for. Several times Rod, and everyone at Broadway went out of their ways to help me get this car. Best car buying experience ever.Thank you Rod, Thank you Broadway Toyota!

bitrexusa

5 de nov. de 2010

Buying a car from these folks was a great experience all around. Heather was friendly and helpful in responding to my internet inquiry, arranging a test drive and appropriate follow up/reminders via email. She was not working the weekend that I had time to buy, but asked I work with Amelie, who met me right away- professional attitude, attire and straight forward friendly sales manner. She listened to what I wanted to do and got it done- no dithering around; she knew how to read her customer and adjusted to my desire to just buy the car offered by their advertising. She did do an excellent job of selling features I might like, but not beating on the issue when I said no. Having just been "handled" by an ex-Ford turned Toyota sales rep at a different dealer that did not listen, put forth ridiculous fabrications on pricing not being in the computer and wasting my time dragging me out to a remote lot to "see" the sticker price on cars- Amelie was a breath of fresh air. And Connie was a hoot! She whipped through the paperwork as the consummate pro she is and got me out of there in time to go Trick or Treating with my girls!

SEportlandfamily

2 de nov. de 2010

I had heard great things about Broadway Toyota, and was delighted to find it as efficient, thorough, honest, and wonderfully organized as I'd heard and hoped. Bryant was very attentive and conscientious, even watching Sponge Bob with our 6 year old in the playroom while we finished signing.And our Scion XB is a fantastic car--large, smooth, clean, good pick up, and, such an affordable luxury and a good interest rate from them. Thank you Broadway and Bryant!

Sameer_Kadam

29 de oct. de 2010

Our previous car shopping experiences had been stressful but with Broadway Toyota it was very very pleasant. We worked with Heather Jensen. I cannot say enough good things about her customer service and professionalism. We wanted a 2010 Prius. We did our research online and asked a few dealers for online quotes. Heather was very responsive and came in with the lowest quote. When we drove into the dealership, we kept thinking that there was going to be a catch. But there wasn't one. We had a car that we wanted to trade in but the price offered by Broadway was low. So we refused and they were ok with it. The whole process from walking into the dealership, valuing our trade in, doing all the paperwork and financing and looking over our new car took about 2 hours. Heather had a very pleasant demeanor about her. We were told about various options and stuff like extended warranties etc but when we refused, she just moved on...no pressure. What impressed us even more is Heather's after sales service. The parts dept was closed when we got the car....so we couldn't get the floor mats etc. She made sure they were shipped out to us immediately. We had signed up for an extended maintenance plan (no pressure) But after going home, we realized that it wasn't a good deal. Heather stayed on top of it and helped us cancel it. We have sent countless emails before and after buying and she responds quickly everytime.Besides Heather, our overall experience at Broadway was also very positive. Kids had a room to stay entertained while we dealt with the paperwork. Everyone had a smile on their face. They had a good choice of cars, esp Priuses.I would definitely recommend that if you are looking for a Toyota, shop at Broadway and ask for Heather. She is amazing!!!

Dennis42

28 de oct. de 2010

Rod Shogren was the sales person I worked with and he is the very best. His attention to detail and my needs were second to none. He got me what I wanted at a very good price. I highly recommend you contact him if you are in the market for a Toyota or Sion.Connie Mah was the person who helped me with the financing a she was great. She was energetic and a real pro. She made the paperwork fast and easy and there was NO added supprises like extra fees. Both Rod and Connie offered me options to add to my purchase but there was no pressure to get me to accept. When I said no to anything they just accepted it and moved on. I like that approch it was good information for me to have in making my decessions but no pressure to buy anything that I did not want or need.Over all, if you are in the market for a new car give Rod at Broadway Toyota a chance, he will treat you right and you will be happy.

rpellis

25 de oct. de 2010

This was by far the best new car transaction i have ever participated in. Erika gave me a list of everything that i needed to complete the purchase and even picked me up from the airport. After completing the purchase she went through all the features of the truck and made sure that i was comfortable using them. Her follow up was excellent and i would highly recommend this dealership to anyone that is looking for excellent service both before and after the sale.

Dozer

23 de oct. de 2010

I looked at available vehicles on line, found the one I wanted and called Broadway Toyota. Amilie answered my call. I told her which vehicle I was interested in, she had it washed and ready when I arrived. We did the necessary paperwork, visited with the finance guy and drove away in my new Corolla.

Craig Jones

23 de oct. de 2010

I really appreciated the time spent with Zeph Mattey. He was very knowledgeable and an excellent listener. Zeph answered all my question without hesitation. Zeph showed me several different models and guided me to the right car. I subsequently went back the next day and he fully explained the GPS system and the many great features of the Venza. He is a great addition to the sales team.Thank you,Craig Jones

rntsasa

17 de oct. de 2010

Bought a vehicle from Rod Shogren and would do it over and over again. Rod was great to work with; good guy, patient, very imformative, low-key and worked really hard to get us what we wanted. Actually, Rod and his manager, Joe, worked above and beyond to make us happy and gave us a fantastic deal. I will gladly refer anyone I know wanting to buy a Toyota/Scion to Rod, you will walk away satisfied! Go to Toyota Broadway and ask for Rod.

Elyn

4 de oct. de 2010

I did all my homework online and received quotes from a few dealers in July. Amilie offered to drive a car to my home or other location if we didn't want to go to the dealership. She sent friendly emails and voicemails while we weren't ready to purchase, but wasn't pushy. I got more quotes last week and hers was slightly higher than the best, but she said they would meet or beat it. Made an appointment to come in and she showed us all the color combinations and answered questions and offered test drives. Again, so NOT pushy & no silly games or trade-offs to a manager. Just asked what our next step was and we said we were ready to buy. Easy enough transaction, very good price and we are happy! Will definitely recommend Amilie and Broadway Toyota.

nicandtony

29 de sep. de 2010

Ronnie was easy to work with and answered all of our questions openly and honestly. We would highly recommend him to all of our friends and family in the market for a car.We were exploring several different possible options and he was very patient in providing us with as much information as we needed to make the best choice possible. We would ask for him again if we were in the market for another vehicle.

stacygarrett

28 de sep. de 2010

What a great new car purchase experience. I love the layout of Broadway Toyota. Sayed Hassanein and everyone I dealt with was great! Believe it or not, I even enjoyed the personality and interaction with the finance department, specifically Chris Young, our finance person. Definitely a great experience all around! I also LOVE my new Sequoia!!

realm

22 de sep. de 2010

I just bought a 2010 Toyota RAV4 from Dewey at Broadway Toyota. I went in there hoping to get a good deal for an used certified RAV4 but White offered me a better deal for a brand new one. At this dealer they are always willing to meet your needs and expectations.

nnicoara

20 de sep. de 2010

I just got a 2010 Tundra Crew Max Limited Edition. This is my 3rd truck/SUV I am buying from them and, as always it was a good experience. I got a rebate, and some positive equity in my trade in, therefore I am very happy. I would recommend them to anybody.Nick

kalibader

17 de sep. de 2010

Pat was a great salesman and I appreciated his approach to getting the car sold. He wasn't overbearing and I felt like everyone in the store was helpful. We had a wonderful experience and even felt that way with a trade-in in addition to the car purchase.

Michael T

16 de sep. de 2010

Erika and the team, Chris Hall and Chris Young, did a great job putting together a great deal for us. I needed a little heftier Tundra for future trailer hauling and they made that happen. They put us into the Tundra we wanted, took us thru the financing, warranty and free service part of the new truck purchase and made us feel very comfortbale with the whole process.Erika made sure we got it all done in a very timely manner as well. She is the one to ask for if you need the job handled and have little time to devote to the process!My wife and I had a great overall, low pressure, experiance and will go back to Broadway again, no questions asked! Thanks so much!Mike & Lesley Williams2010 Tundra 4x4 v-8

mcryan73

16 de sep. de 2010

Both Erika and Chris made every effort to help me find the Toyota Tundra that I was looking for without compromising what I wanted. I originally had another dealership contact me first, however they were not helpful, slow, and seemed to be disorganized (Beaverton Toyota), but my experience with Broadway Toyota was stellar. The main reason for such a high score is they listened to me, knew exactly what I wanted, at the price I would only pay, and got me the deal I was looking for. Erika even came back after a long day to meet me at the dealership to make the deal go smoothly, where other dealerships in the past would have passed me around to other people. I would recommend this dealership to anyone who is looking to get the best deal, be listened to, and wants to have the best experience at buying a vehicle. There was no pressure at the finance table either, Dea Williams was friendly, easy to talk with, and explained everything in detail. Thanks so much for a great experience, you just took a Honda customer and made them a Toyota customer for life! -Matt Ryan

Freekbro

11 de sep. de 2010

My truck buying experience with Broadway Toyota, specifically working with Erika was a pleasure. She was extremely responsive, thorough and it was apparent that she was working to make this a win-win experience. I highly recommend Broadway Toyota and Erika.I contacted Broadway Toyota by email via the Toyota corp site looking for a specific Tundra Crewmax and Erika responded within the hour ready to provide inventory on hand, features, incentives and pricing. The exact truck I wanted was available including options. Erika and I negotiated over three days over the phone and in person twice. She was pleasant throughout the process and exceeded my expectations.Some of the positives - honest, patient, friendly, attentive. Erika stayed with us when we came to the dealership and made sure everything went smoothly. She even watched our kids as they played in the play room as we signed papers. She had the truck detailed and filled with gas...it looked fantastic! She walked us through all the options of the truck and set up our Bluetooth phones. She even followed up with a card by mail the same week thanking us for the business. This was the most pleasant car buying experience I've had.

dfeik

6 de sep. de 2010

My wife and I had already shopped at two other Portland area Toyota dealerships and wanted at least one more "talk" before purchasing a Prius III. We did not plan on buying the Prius the day we walked into the Broadway Toyota dealership. We had pretty much made up our mind on the accessories, the amount we wanted to pay, the amount that we thought our Seville 1991 Cadillac was worth as a trade in, and the way we wanted to pay for the Prius. We were very up front about our criteria for purchasing and made it very clear that we did not want to be pressured in the business office to purchase things we did not want.But after Gus Stiner, Sales consultant, graciously got background information from us, got a Prius III that met all of accessory criteria,and went with us on a test ride, we continued to talk and decided that maybe a Prius IV would meet our wants better. We then started talking with Pete Sweeney, Floor Manager, and he helped Gus find us a Prius IV that met all of our basic criteria (color) and accessory wants and not anything we didn't want. Initially, we were very clear on how we wanted to pay, and that we wanted to make a deal with little or no pressure from the Finance/Business department. After some negotiating, we made a handshake deal, but during the final Finance negotiation, a glinch came up about the trade-in requirement. We reviewed our previous oral agreement, and after Chris Young talked with his supervisor, they agreed to honor our deal. I was very much impressed with the integrity of everyone I talked with, with the effecieny of going from not knowing anyone to signing all of the papers, and most importantly the honesty and friendliness of Broadway Toyota sales personnel. I would highly recommend them to anyone looking to purchase a new car, and in particular, asking to be helped by Gus Stiner, Pete Sweeny, and Chris Young. Great team!

brettski526

1 de sep. de 2010

Fantastic folks that ACTUALLY LISTEN. Can't tell you how much I hate some sale rep droning on about something that I don't care about (how many airbags, etc, etc). I cared about getting a V6, 4WD, regular bed truck. They listened to me and didn't try to push me into a different vehicle (i.e. 4-cylinder or a short bed, etc.).Would highly recommend to anyone looking to buy. Love my new Toyota Tacoma.

marybernhard

1 de sep. de 2010

I had gone to other Toyota dealerships in the area and it was the horse and pony show at Broadway Toyota it was all up front and honest. I bough the car I wanted at the price I wanted. Customer service was excellent. Heather made the buying process painless and Chris made signing the contract a real joy. Thanks Broadway Toyota RAV4 Fan

franksalot

1 de sep. de 2010

Today was my day to buy a new car. Nikki Larson has been in contact with me for some time and knew of my moving to Portland to purchase a 2011 Scion XB. When I arrived at the airport, Nikki picked me up at the airport and drove me to the dealership so I could take a look at the cars. She went the extra mile in making sure I had the car I wanted to buy. She went the extra mile when explaining details about my car purchase. She went the extra mile making sure I was satisfied as a customer when I eventually drove off the parking lot. I had a job working with the public for nearly 30 years and Nikki's enthusiasm in working in this line of customer service work is a rarity for someone her age. Simply put, Nikki Larson, in my opinion, was the over-all reason why I purchased my car today.Also, all other employees at this dealership showed a great appreciation for serving its customers. They should be all commended for their outstanding service in their pursuit to selling a car and satisfying their customers.

wescoughlin

1 de sep. de 2010

I went up to Portland from Central Oregon to find a good used Subaru for a fair price. Went to several different dealerships, including the Subaru Portland dealership, and found that most of the listed prices were way overpriced, and non of them had the specific model that I was interested in. Then I looked on craigslist and found a Subaru that I was interested at Broadway Toyota, and the listing price was within a reasonable amount. I went over to Broadway Toyota and check out the car. It was clean, nice, and reasonably priced. The sales agent I worked with was Sayed Hassanein, who is a very easy going fun guy. We worked out a deal in the sales room and there was no hidden surprises. Although everything was the "typical sales pitch," we were both able to come to an agreement that work for the both of us.Everything seemed to be well structured and everyone knew how to handle all the paper work and financing very fast and effective. The car was washed and clean for me before I took it home. I would recommend anyone looking to buy a car to check out Broadway Toyota for their good customer service and reasonable market prices.

Rubanoff

29 de ago. de 2010

Had a great experience buying a used Camry from Pat (salesperson) at Broadway Toyota. The staff members were all extremely professional and the process was easy. I felt that they were very accurate in describing the car to me, no hidden surprises after I brought it home. Pat even followed up with me a week later to make sure I was happy. I love my car!

gerinella

18 de ago. de 2010

Our family has bought several cars from Broadway Toyota and Amalie has been the saleswoman 2 out of 3 times. She has been nothing but amazing each time we have worked with her. On our last purchase (2010 Tacoma) she worked with us to get the exact vehicle at the exact price that we wanted. She also went out of her way to stay late and finish our deal. When our truck was "delivered" it had several small scratches, some adhesive on it and the bed was not thoroughly washed. Amalie personally worked to get the adhesive off and had the new car manager take a look at the scratches so that we could come back and be taken care of. She told the manager that the car had to be washed and that we would be back the next day to get everything taken care of. She did not rest until we had every issue taken care of to her (and our) satisfaction. She even followed up with phone calls and a hand-written note. I would recomment Broadway Toyota and particularly Amalie to anyone in the market for a new (or used) car. We will definitely seek her out when it comes time for a new car.

slwi27

7 de ago. de 2010

I love my Toyota Corolla S , the experience was very pleasant Amilie was easy to contact she was very helpful and answered all my questions I had about the car everyone was very helpful, I would buy another car from them and I would refer someone too.Thank YouShelly W.

chocolita1

1 de ago. de 2010

This happened the end of May 2010. The sales man I worked with was very friendly, but when it came to the closing deal for the 2010 Avalon and the sales manager "Mehdi Arabzadeh" I changed my mind about buying a car from Broadway Toyota. Mehdi seemed like a crook from first sight, but I don't judge people by looks. Cheap sales techniques and putting pressure on me to buy today. He wanted me to pay $38,000 for a 2010 without navi nor sunroof saying it has a great resale value and I would be able to sell it for $30,000 five years later!!! Later he offered to drop the price down to $25,000 if I decide to buy today!! seemed like a great deal, but later that car turned out to be a "PRE-OWNED" 2006 Avalon with almost 70,000 miles!!!! Actually the car looked new from the outside, he made me see the car parked in the front but was trying to make me sign the papers before I check the car out. As I was reading the papers he kept distracting me many times until I discovered its a used car. He played dumb as any other crook. I finally bought one yesterday since its the last day of the month, a brand new Avalon from another Toyota dealership around Portland for $31,000 but with full option sunroof plus navigation system. Mehdi is a crook.

brucendenise

31 de jul. de 2010

I can recommend Broadway Toyota and especially Rod Shogren very highly. I am not particularly fond of dealing with car sales people. In fact I have had some very bad experiences. But for me Rod was great. He seemed more interested in my situation and satisfaction than in selling me a car. So he ended up selling me a truck. I went in thinking I needed a crossover car-type vehicle, but it just wasn't right. Rod seemed to understand what I really wanted/needed and showed me a Tacoma that was perfect for me. I am still skeptical of large dealerships, but if Broadway Toyota can recruit and retain sales people like Rod, it gives me faith. So my experience of buying a vehicle was really pleasant, hence the high ratings. This is the second car I have purchased from Broadway Toyota. Both experiences were positive. No regrets! I may have to rethink my skepticism.

melnickr

24 de jul. de 2010

I had a great experience with Rod Shogren. I have bought 5 cars from Rod and would continue to highly recommend him. I bought a Prius last week. Rod took the time to talk to me about the various models of cars he thought I may be interested in. When we narrowed it down to the Prius he explained all of my options to me and provided me with choices. I feel I was able to make an informed decision.

mm767cap

23 de jul. de 2010

One of the best car salesmen I've ever dealt with. Relaxed, easy going, friendly, not pushy. I was always very sure that he had my best interests in mind. Great person to deal with. Over all, everyone that I dealt with was very pleasant. Good experience with Broadway Toyota.

rphfrgldy

14 de jul. de 2010

My salesman blatantly told me inaccurate facts, tried to shove me in a used vehicle (even when I stated my 'new' preference) and brought in his sales manager when they hit a panic point. I *love* my car... I would NEVER send anyone in there. Your time and money are better spent finding another dealer.

GLSmith

7 de jul. de 2010

I was looking up leases on the internet. I found one I liked at Broadway Toyota. Within 15min of recieving my request I received a phone call from Rod. After initial conversation we made an appointment to go see him. After talking with Rod for several hours and test driving several cars we selected a Toyota Camry XLE and Prius 3. He was very knowledgable about all the different options and was very helpful in helping us make the right selection for our needs. He helped us negotiate reasonable prices for both cars. Because of Rod's personable demeanor we will be returning to Broadway Toyota in the future.

farrouge

25 de jun. de 2010

The kindness and courtesy shown by the entire staff at Broadway Toyota is second to none. They made the buying process easy AND fun. The staff was easygoing, but professional and made the transaction as quick and painless as possible. Honestly, I was afraid of buying a car at a dealership. I had heard a lot of horror stories from friends about bad experiences at dealerships. I am glad to say that Broadway Toyota breaks the mold when it comes to car dealerships! At no point did I feel pressured into a sale and I have since felt NO buyers remorse. I will recommend Broadway Toyota to all my friends and family and I look forward to servicing my vehicle at this dealership!

tacarlson

23 de jun. de 2010

I've been looking for a very specific Magnetic Gray Tacoma for over a year now and always checked inventory of local dealerships but could not find one with the options I wanted. I noticed Broadway had the truck but not in the correct color. I emailed them in March and within the same day I was contacted by Erika who said she could get the exact Tacoma when I was ready to buy. She was very polite, friendly, honest and unbelievably patient as it took two months to sell my car and finally decide on the Tacoma. During the two months, she checked in on a weekly basis to see if I had any questions or if she could help sell my used car. When I told her I was finally ready she had the right Tacoma at the dealership within two days at a price that was better than expected. It was by far, the easiest car purchase I've experienced and I give all the credit to Erika and Broadway. She exceeded my expectations at every level and I highly recommend contacting her if you're looking for a Toyota.Some of the positives - very honest, patient, friendly, stayed with us when we came to the dealership and made sure everything went smoothly. She had the truck detailed and filled with gas...it looked fantastic! She walked us through all the options of the truck and set up our Bluetooth phones. She even called us a week later to see if we had any questions or issues. Again, easiest car buying experience I've had...thanks!

d97394

5 de jun. de 2010

They had the selection I wanted. My negotiations started on the Internet and quickly moved to a test drive and sale. They seemed to go right to a true best offer rather than wasting everyone's time by just pushing me to come in to the dealership. It was an easy, enjoyable transaction.

Charles Carter

3 de jun. de 2010

We were looking for a new car and were interested in a Hybrid. We were introduced to Rod Shogren through a friend. He was/is excellent. Low key, very informative, clear and straight forward answers. After the test drives we decided on the Camry Hybrid. Some of the steps of the purchase were handled by different people and we felt all were courteous and helpful.We have had follow up calls to be sure all is well, and it is.

bluemetalguitar

3 de jun. de 2010

We recently bought a new truck at Broadway Toyota. I was going to buy a Chevy and was willing to go out of state if needed for a good deal, but after talking to Erika decided on Toyota. Erika was knowledgeable, professional and very prompt in her dealings with us. She made everything very easy, sending us all the needed information via internet. All we had to do was test drive, pay and sign paperwork and we were out the door with the new truck. Thanks!

rinella

29 de may. de 2010

This buying experience at Broadway Toyota was the best that my wife and I have ever experienced. The price through Internet Sales was more than $700 less than any of the other quotes that we received from the other dealers in Portland or Wilsonville. The sales manager and the assistance sales manager provided us with outstanding service; in fact, they treated us like family. You can trust Broadway Toyota. If they said something, they made sure it happened. The assistance service manager was extremely helpful as well as Chuck in parts. It is obvious that Broadway Totota cares about their customers, and they treated us special. I would not hesitate to go back to Broadway Toyota in the future. In fact, my son purchased a new car on the next day, and he also received exceptional customer service. I hope the word gets out about Broadway Toyota because I'll know you also receive outstanding customer service as we continue to receive through their parts and service departments.

froggygal30

28 de may. de 2010

Customer service when buying the car was excellent. Whitney was very helpful. The quality of the work therafter was not good. We were supposed to pick up the car the next day. We got dropped off at the dealership and then were told that the car wasn't there. They were prompt about giving us a shuttle home. Picked up the car the next day, the car is great. Told us they would call us in about a week when the roof rack came in. We were not called when our roof rack came in. Three weeks later, I called, and we were told wrong information about who had the roof rack. Then, we were told that it wasn't included in the financing. Then we got that worked out with Medhi who gave us a rental car so we could have the car in the shop to get the roof rack installed. Meanwhile, we received a notice that our financing paper work was not done correctly. While it was in our favor, and I'm not complaining about that, it leads me to believe that there is a lack of communication and consistency and thoroughness throughout the entire process.

Ron Ashkar

21 de may. de 2010

I had a very good experience at Broadway Toyota. Whitney H., in particular, breaks the mold of the aggressive auto salesperson: she's friendly, helpful, and very much herself. If you're interested in buying a Toyota, but not interested in the sales song and dance, Whitney at Broadway T. is your ambassador to the land of annoyance-free car buying.

keifer710

13 de may. de 2010

I had a really great experience working with Betty at Broadway Toyota. She was friendly, personable, kind, considerate, and very helpful and helping me transition from one vehicle to another. All other interactions with staff at Broadway Toyota was very pleasant and friendly. Thanks, to Betty, Pete, Sonia, and Chris.Best regards,Keith

britni1

12 de may. de 2010

I really have nothing bad to say about my experience working with Whitney or with Broadway Toyota. Whitney was extremely personable, friendly, and kind. She didn't give us the typical salesperson act and spoke to us like we were her good friends. She was always smiling and honest. When she didn't know an answer to a question she quickly contacted whom she needed to in order to get that answer. She stayed 5 plus hours late in order to help us with no complaints (even at 11 o'clock at night when she drove to my house to get our car that was being traded she still had a smile on her face). Near the end of our deal, Ken stepped in to help Whitney out with the final proceedings. He also treated us like a friend and related to our interests. He listened to the things we needed in order to agree to a deal and gave us what he could. Since buying the new four runner I have been into the dealership two or three times and both Ken and Whitney have come to me making sure everything is working well, making sure I knew how to use everything, making sure I got my floor mats, etc. I definitely would go back to them again in the future and would recommend anyone to work with these two!

prius owmer

10 de may. de 2010

Our experience in buying new autombiles over the past 50 years has placed Boardway Toyota/Scion at the top of our list. We worked with Sayed Hassanein who was knowledgeable, professional, thorough and gave undivided attention throughout the transaction. The buying experience from beginning to end was not pressured. We especially appreciated not being passed from person to person as we've experienced in other dealerships. Ken and Connie added to our overall pleasant experience. We love our Prius!

inkart1

10 de may. de 2010

Our salesman (Rod) was low pressure and easy to deal with. He also did some extras that went above and beyond. The paperwork went into lunchtime, so they offered to buy us lunch (from their great little deli located in the showroom). My wife loves her new car. And when she's happy, I'm happy!!!

Radamski

3 de may. de 2010

I had a wonderful experience at Broadway Toyota in Portland. Our Sales Representative Ian Killough, was so helpful finding us what we were looking for. I was very comfortable speaking with Ian Killough. That is why I gave the rating of 5 for both Customer service and friendless. I have nothing but good things to say about Broadway Toyota.

philipcorriveau

29 de abr. de 2010

Ian was not your typical Sales Person and Broadway not your typical dealer. Coming off a very bad experience at another Toyota Dealer I just wanted to get the deal made and drive away fast.I started the On-line negotiations for a vehicle that they had in stock, within minutes of sending the information there was "personalized" correspondance. In the following 2 hours there was phone calls conversations and information exchanges. It was fantastic they did not nag me at all.. Once it was at the point where they needed to see the trade-ins I went to the dealter. They treated me fantastic, gave me excellent value for my trade in.They found my ideal vehicle and offered me a great price on the 4 Runner went and got it from another dealer and while I waited for it to be detailed they fed me at the cafe. And it all took roughly 5 hours from walking in to driving away in my new vehicle. All in All the best buy experience ever. Thanks Ian & everyone at Broadway Toyota... Personal Professional Service = Broadway Toyota.

ohmissjulie

28 de abr. de 2010

I loved my experience at Broadway Toyota-Scion. I really can't compliment them enough. We had contacted Ian previous to showing up at the dealership about what we were looking for, so he was expecting us when we arrived. Ian is a fantastic guy, a blast to talk to, and very accomodating, honest, and knowledgeable about the products that they sell there. We had already been to two other dealerships that day, and didn't find anyone who took care of us as well as Ian and the rest of the staff at Broadway Toyota did. I really felt like the staff was willing to move mountains to get me to take home the Toyota Yaris that I test drove. Their work paid off and I went home with a fantastic new car at a good price with monthly payments I can handle (I'm just recently out of college so budget's a major factor for me). They have less markup than other dealerships and a fantastic family-type atmosphere. Even the financial people were extremely accomodating and kind. I do wish they had let me know earlier that the college rebate on the Yaris came with such stringent requirements, but I'm confident I would've made the purchase either way.They also offer great additional things without adding in hidden fees, like complimentary maintenance for the first 5,000 miles. And they offered me an extra service package at a discounted price to keep my monthly payments where I wanted them. We've been back a few times since then to re-sign papers and everyone has remembered us and welcomed us. When I purchased the car everyone was crowding around shaking my hand and giving me business cards in case I need help. Ian also sent me a lovely thank you note and has been quick to follow up with any concerns we've had. I am already recommending this dealer (and Ian!) to friends - it was a wonderful experience all around with a great outcome.

mayiusa

26 de abr. de 2010

Whitney Heffner is one of the best sales person i ever met. She meets all of the requirements that a sales person needs to have, everything there was excellent. The experience at the time of buying the car with the finance department was great. Thank you.Lazaro Medina

dbennett12

21 de abr. de 2010

I really appreciated the fact that Erika was willing to work with me on my terms, meaning that she did not insist upon contacting me by phone (which is terribly inconvenient because of my workplace). She did this entire transaction via email because I let her know that that works for me. She sent me the specs on my car, the price including the discount she was able to give (the price worked for me) and I simply had to come in to pick up the fully detailed car on MY schedule. It was the most painless car-buying experience I have had (of many). I definitely will return to Broadway Toyota (this is my second purchase there and my husband bought there also) and I will ask for Erika because she GETS IT for busy professionals.

ahunter

19 de abr. de 2010

Broadway Toyota was very good to work with. First, they had the RAV 4 we wanted -- other dealerships did not and/or could not get access to this particular vehicle. We wanted the optional 3rd row. Second, although Broadway Toyota is not part of the Costco program (we had been working with a dealership previously that was), the price we paid for the RAV 4 seemed comparable with the Costco prices we had been given. We had leather seats, heated seats & a moon roof added, all of which look & work great. When we went to pick up the vehicle, we were impressed w/ the time Ken & Peter spent w/ us to make sure we knew how all of the controls worked & to answer any questions. And I think we received at least 3 follow up phone calls from the dealership to make sure we were satisfied.

ben pope

18 de abr. de 2010

Bill Andrus was like no other salesman I've ever dealt with. He was friendly, very personable and one of the most interesting and fun to talk to people I've ever met. Someone I would like to hang out with outside our professional relationship. He answered all of my questions but wasn't pushy at all and just let the car sell itself. Pete Sweeney was a very friendly guy as well. He didn't intimidate me at all and made the car buying experience a very comfortable one. When the numbers didn't look right to me he looked at them and agreed the went and got them changed without question. The lady that did all the paperwork and finance stuff who's name I believe was Connie was also wonderful. All in all this was an amazing experience and I would do it again in an instant if I could do it again with these three people. Unfortunately I believe my new Toyota may last forever so I'll never have to buy another.

tommywerbin

17 de abr. de 2010

I felt at ease immediately with Bill. There was never any pressure or unnecessary sales pitch. I already new I wanted to look at a Prius, but didn't know if I could swing the deal. Bill assured me he'd do everthing possible to make it happen. I never once felt intimidated or hassled. I truly got the car I wanted at a price I could afford. They didn't talk smack about my trade-in, either. Thank You!!!

tbreslau

17 de abr. de 2010

Ken Scott was a wonderful salesman over at Broadway Toyota.I had been looking at the prius and he made the whole experience wonderful.I love the car and I love Broadway Toyota. Their sales, service, cleanliness,location, it was just perfect.Tod Breslau

chrisstapley

15 de abr. de 2010

I purchased a long awaited for Prius last year from Rod Shogren. I have always wanted a prius, however, dreaded dealing with salesmen...i am a single woman and always feel taken advantage of. I was referred to Rod and probably drove him nuts calling him constantly with questions. He was so professional and so knowledgeable and so patient. He was always kind and courteus with me and i never felt stupid with the questions i had. I would hightly recommend Rod to any of my friends who are interested in purchasing a Toyota.

pfisaher

14 de abr. de 2010

When I stopped in at Broadway Toyota I had no intention of buying a car, just kick the tires and see what happens. I left with a 2010 Prius V. I believe I was treated fairly and had a very conscientious, knowledgeable salesman in Ken Scott. The entire experience was without hiccup. I would recommend Mr. Scott to anyone looking for a new car. Thank you Mr. Scott.

eatmorecarrots

8 de abr. de 2010

I called ahead to verify the car I saw online was there before I went over to test drive. Rodd said he'd get the car up front and ready to go for me. He did. Rodd made my experience pressure free and un-rushed. I appreciate that. He also went out of his way to get me some touch up paint (it was a used car) and called to followup the following week.

John Card

7 de abr. de 2010

I called three different toyota dealerships to get the price quotes on a 2010 Prius, all prices were within a few hundred dollars. At Broadway Toyota I talked with Medhi (I believe he is the sales manager and later with Anna). they responded quickly and when i got there they had the vehicle ready for us. Surprisingly enough there was no bait and switch or any old sales tactics the price they quoted me was the price I paid and they even beat my credit unions APR. We love our car and recommend Broadway Toyota to anyone who is looking to buy without any pressure or without spending countless hours at the dealership.

araschool

7 de abr. de 2010

These guys did an outstanding job :). I've got a RAV4, I felt that it's too tight and came back to them and they were very nice to me. Especially the sales manger (Gorge) this guy did an outstanding job with me. At first they were going to trade the RAV4, which I got just two days ago!!. Then Gorge came and talked to me and canceled the deal and just took the RAV4 back and gave me what I want the Highlander :). These guys Rock, would highly recommend them you can go to any of them and tell them that you read my review :) and that I referred you to them.Khalil

Wayne Shackleford

6 de abr. de 2010

I had a very pleasant experience in purhcasing a new Camry from Broadway Toyota. Ian Killough was knowledgable, friendly and extremely helpful in facilitating the purhcase. I was in and out of the showroom in approximately 1.5 hours, and, experienced no hassles or unwanted pressure during the process. This is my third new Toyota purchase and this was by far the best dealer experience.Many thanks~wayne

rkbrain

4 de abr. de 2010

Erika was very friendly, knowledgeable, and not pushy. Great price. Nice atmosphere. Good playroom, but could use some more toys. The price was right. They detailed my new car, and even filled the gas tank. Can't believe it has a 600 mile range.

CIPRIANBOLOHAN

1 de abr. de 2010

I PURCHASED MY NEW TOYOTA THUNDRA CREWMAX DURING THE SUPERBOWL WEEKEND AND THE DEALERSHIP HAD REALLY GOOD DEALS. I GOT EVERYTHING I WANTED FOR A VERY GOOD PRICE AND I AM SUPER HAPPY WITH MY NEW CAR. I TRADED IN THE CAR THAT I HAD AND GOT A VERY GOOD PRICE FOR IT TOO. IT WAS A PLEASURE TO DEAL WITH DANIEL MESTER, THE SALES ASSOCIATE AND MEHDI THE MANAGER, WHO MADE ME AN OFFER I COULD NOT REFUSE. THANK YOU SO MUCH BROADWAY TOYOTA!

bertrana

23 de mar. de 2010

Bill's friendly style and up-front honesty was great. What helped seal the deal was the genuine personal perspectives he had about the various vehicles, his experience with them, and his work to get me a really nice lease on my new pickup. He and Pete helped make sure I understood the financial offers, confirmed all the arrangements, and ensured I had a pleasant car-buying experience.

Lmenjiva

23 de mar. de 2010

Great service, nice people, not pushy, not boring, and right to the point. I'm a first time buyer and had never even been in a brand new car. I walked in knowing what I wanted, and ended up with exactly that. They didn't try to presuade me into something more expensive or with stuff I didn't need. Ron, the sales guy, was with me all the way. He was funny and helpful. He made sure I was comfortable with my decisions and answered all my questions. I was really nervous the whole time but he was patient and understanding. Thanks Ron! Connie and Mehdi were also awesome. Positive attitudes and clear on everything. Perfect experience.

chocolita1

20 de mar. de 2010

I really liked the 2010 Avalon, the sales person I worked with was great. But when it came to the sales manager part, Mehdi Arabzadeh, I changed my mind and will look for an Avalon at another dealership.Mehdi looked like a crook, I don't judge by looks, but when I told him I'm not ready to today his personality had changed and he was pressuring me to buy today trying all cheap tricks on the book. Offered to sell me a brand new 2009 Avalon for around $25,000... But I was careful before signing the papers and realized he had changed the payment plan from 60 to 72 months, not what we agreed. And the brand new car turned out to be a pre-owned one (USED). What a crook!!!!! I later found out searching on Google about Mehdi Arabzadeh, and found out he used to work for Beaverton Nissan and it seems he got fired since many people had complained about him.Just Google Mehdi Arabzadeh, and see for yourself.

pika

16 de mar. de 2010

I live in Central Oregon with only one Toyota dealer nearby, so I decided to shop using the internet. Over the next two weeks I received bids from ten dealers for a specific model RAV4. Broadway Toyota quickly responded to the changing bid process with fair, transparent and very competitive pricing. Thank you to the Braodway Internet Sales crew - Christene Taruc and especially Ian Killough, who went the extra mile to make my new car buying experience a pleasure.No hype, no pressure, no fuzzy math or hidden costs. Best of all the price was considerably lower than six other dealer email quotes.I love my new 2010 RAV4. Thank you Ian, and thank you Broadway Toyota!

elprofvol

14 de mar. de 2010

The Team of Ken, Pete, Chris & Dea made buying a new car actually enjoyable! We left with the car of our choice, no unwanted extras, a more than fair deal, and good feelings overall. We were particularly impressed by the way the entire dealt with both members of the buying party (husband & wife), and the lack of pressure to buy something we did not want nor need. Will definately go back to Broadway Toyota when we need another car. Thanks guys!

Danwhite421

10 de mar. de 2010

My wife and made an appointment to test drive a 2008 Highlander that we seen on the Broadway Toyota web site. Nate Taylor was so helpfull, never pushy, we drove the Highlander and a Rav4 for comparision looked at a couple of other SUV's all the time Nate kept answering our endless questions. We decided to buy the Highlander, I told Nate the payment range we was looking for and he came right on target. The whole Broadway Toyota experiance was wonderful. Nate personnally introduced us to the finance manager and us where the service and parts department was. Everyone was very helpful and fully answered all our questions. I have been in very uncomfortable situations before with other dealers and car salemen. We never felt uncomfortable at all at Broadway Toyota. Thank You Nate, Chris and everyone else we met, your a great company. I have already recomended Broadway Toyota to all my coworkers and friends. By the way....We LOVE our Highlander!!!!!!!!!!!!! Dan and Rebecca White, Ridgefield Washington

mikejolliff

9 de mar. de 2010

I arrived at Broadway Toyota with the idea that it might be time to look for a new vehicle. My current vehicle just took a dump on me, and I really was just tired of being without a running vehicle. Immediately upon arriving there, I was greeted kindly by Daniel, one of the sales associates. He went on to ask me the usual questions, and I pointed out I was looking for a new Toyota Tundra. We looked at all the ones available, he was very thorough and informative on the vehicle. This was because he had owned one himself. Right away, I felt like I was going to be taken care of because he owned a toyota, and a Tundra nonetheless. Finally, found the right color and type, and it was all down hill from there. They were able to work with me and give different payment options. I chose the one that fit me needs the best, and I was in and out. Wow! Total time in dealership was like 3 hours, and l left with my brand new car... how amazing! The finance guy was extremely helpful, I want to say his name was Media, I'm not sure, but very kind. The closer, the one who I did the doc signing with, was also very informative and not pushy at all. For such a big purchase, I really don't think a dealership could have done a better job making me feel comfortable. I will never go to any other Toyota dealership. Broadway Toyota earned my trust that day, and so far so good.

pdxkelly

9 de mar. de 2010

Ian and Broadway Toyota provided a WONDERFUL, hassle-free experience. There was no pushy sales talk, no pressure, and I was out the door and in my new Prius in no time. It was GREAT, and I would highly recommended Broadway Toyota (and IAN!) to any (and all) friends looking to purchase a vehicle in the Portland metro area. Next time I look, Ian will be the first guy I call!Ian got me a SWEET deal (internet negotiations) on a new 2010 Prius, in the exact color I wanted, and in the exact specifications I wanted, and to boot: I got the exact price I wanted. Thanks IAN!

KristyJ

5 de mar. de 2010

They did a fabulous job getting us into a more reliable Scion!Ron Register and Medhi did a superb job even with my "lil" attitude I gave them!We will be back there for other car purchases, and that's the first time I can say this without cringing. The last car dealership lost my business!

spoons2011

5 de mar. de 2010

I purchased a Certified used Tacoma. First, the truck immediately developed cigarette odor and after two unsuccessful ozone treatments (paid for by the dealer), Broadway washed their hands of me. Second, Broadway told me the truck had its major service intervals done as part of the certification criteria. However, when I took the truck to Beaverton Toyota was its first oil change, I was told it had not had its 30K service done! I was shown parts as confirmation. I would not buy used from Broadway.

dinayoga

4 de mar. de 2010

Although I didn't end up purchasing my new Highlander at Broadway, I have to mention that Nic Clough, the salesman who worked with me, was amazing. The thing I can't stand about buying a car is the high pressure salespeople who keep you there for hours...that's not Nic! He doesn't pressure and is so friendly and helpful. Broadway just couldn't offer the best price, my husband is quite the price shopper! I appreciated the kind service I received at Broadway. I hope to work with him again in the future!

gxeros

23 de feb. de 2010

Cristine Taruc is the WORSE Internet sales. No service at all. Need to lear the skills to respond internet request from the customer. WHY DO YOU HAVE ON YOUR WEB SITE " LET'S NEGOTIATE" Just two simple word when I requested for a lower price: YES OR NO that it......That is why I like you slogan. Broadway is the only way for customer don't go.CUSTOMER SERVICE DOES NOT EXIST...........JUST WHY I LOVE COMPETITION, GLADSTONE TOYOTA HAVE A EXCELLENT CUSTOMER SERVICE AND THE INTERNET MANAGER RESPONDED TO ALL MY REQUEST WITH RESPECT.PLEASE GO TO GLADSTONE AND LEARN FROM THEM...IT IS FREE CLASSES.

julypetal

22 de feb. de 2010

This Toyota dealer has a very friendly and excellence customer service, especially Amilie! She doesn't put any pressure on you, while she's a very caring person and she just made the whole experience became so personal that I loved it so much!! Most importantly, Amilie is very knowledgeable about cars that she present everything in such details. I would like to recommend this dealer to all the people out there who's looking to buy Toyota cars. Trust me, I've been to Beaverton Toyota, Wilsonville Toyota, and the Toyota dealer in Hillsboro, but none could even compare to this one. No pressure, no pushing, paper-works were done in a SUPER fast pace are what you would likely to find at this place. Again, ONLY looking for "Amilie" if you decided to come to this dealer. You will be thankful & impressed of what she has to offer you! These are my honest words. I would never bother to rate any thing like this. This is my first time rating a dealer, so CHEERS! :)

AnnieSto

19 de feb. de 2010

Amilie spent a lot of time listening to my needs and was very patient. We ended up buying a VW passat wagon at another dealership. Even though we didn't buy at Broadway Toyota, I would recommend Amilie to others who are shopping for cars. She wasn't pushy, and seemed to really care about helping me find the right car that would fit my needs.

dontam11

15 de feb. de 2010

We have recently bought a Toyota Camry from Broadway Toyota. We live in Bend, OR and had a very bad experience with the toyota showroom in Bend and this is the reason which took us to broadway toyota. As we live 150 miles(approx) away from this showroom, eventhough all the things were discussed over phone and we were totally satisfied with the service and drove that long and bought a new car from them.

krayemr

12 de feb. de 2010

I went to Broadway Toyota not really knowing which Toyota I wanted. I test drove several vehicles to see what felt right for me. Mario Castro was very relaxed and his no-pressure approach allowed me to truly make an informed choice rather than being pushed into a vehicle. That's truly how it should be done. I was able to have a real conversation and pleasant buying experience vs. the stereotypical "adversarial" auto salesman approach. The folks at Broadway dug deep to find the car I wanted even though they didn't have it on the lot... they truly earned my business by working to meet my needs.

montanaspeed

9 de feb. de 2010

I would recommend Broadway Toyota to anyone looking for a Toyota product. I purchased a new CrewMax Tundra Platinum edition. From the very beginning, everyone involved with my purchase were very professional and very effecient with their time. Being that I purchased a brand new vehicle and considering that the truck I purchased was rare and hard to find the price was very fair! Brian was the sales associate that I worked with and the whole experience was exceptional. Brian new the product he was selling very well and couldn't have been more helpfull. As far as the quality of work, I would also have to recommend their shop! I was very impressed with the quality of the detailing and the recall work that was done! I couldn't be happier with my new Tundra and Broadway Toyota as a dealership. Broadway Toyota has earned my business and I personnaly would travel long distances to continue to do business with them. Thanks again guys!

kjsingh

9 de feb. de 2010

Ken Scott is presumably the friendliest person I have ever met at a car dealership. I am usually intimidated of car dealerships because the pushy salesmen tend to make me feel very vulnerable but this experience at Broadway with Ken has ensured that every other vehicle I buy will be from here as long as I am in Oregon.To cut a long story short, I just bought a new 2010 LE Toyota Sienna. Ken was awesome. I reached the dealership close to 8 pm and by the time we were done with the test drive, trade-in, new car transfer paper work etc, it was close to 10 pm. Ken knew his stuff about Toyota, the market in general and was generally very pleasant to talk. I have bought 2 other brand new vehicles (a camry and an accord) but my experience with salesmen at those dealerships had been nothing short of getting bloodied by the lions in their own den !!Ken was courteous beyond belief. He was knowledgeable about the vehicle, did not exaggerate anything and gave good honest answers to every question i asked about the vehicle, the dealership, the process and the service procedures.I would recommend Ken Scott and Broadway without hesitation.

chaanakya

9 de feb. de 2010

Ken Scott is presumably the friendliest person I have ever met at a car dealership. I am usually intimidated of car dealerships because the pushy salesmen tend to make me feel very vulnerable but this experience at Broadway with Ken has ensured that every other vehicle I buy will be from here as long as I am in Oregon.To cut a long story short, I just bought a new 2010 LE Toyota Sienna. Ken was awesome. I reached the dealership close to 8 pm and by the time we were done with the test drive, trade-in, new car transfer paper work etc, it was close to 10 pm. Ken knew his stuff about Toyota, the market in general and was generally very pleasant to talk. I have bought 2 other brand new vehicles (a camry and an accord) but my experience with salesmen at those dealerships had been nothing short of getting bloodied by the lions in their own den !!Ken was courteous beyond belief. He was knowledgeable about the vehicle, did not exaggerate anything and gave good honest answers to every question i asked about the vehicle, the dealership, the process and the service procedures.I would recommend Ken Scott and Broadway without hesitation.

wljack

8 de feb. de 2010

This was a very positive purchasing experience. Broadway Toyota's new facilities are very spacious and comfortable, creating a relaxed feeling. The sales staff was friendly without being at all aggressive. Our sales person, Larry Harrel, was very accommodating in helping us to find and test drive a car that matched our criteria. We came back several times before making our purchase, and Larry was always friendly and low-key, never applying the slightest pressure - and that was very important for us. Once we made the decision to purchase, the entire staff was very helpful in finding the exact car we wanted. Price negotiations were low key and reasonable, and the purchasing process was well thought out and very smooth.

cleiser

4 de feb. de 2010

Daniel was very friendly and had a very upbeat attitude. And tried to help me get a car that I would like beacuse I went there not know what I wanted if I wanted anything.And he didnt try to push me into buying a car.Chris was fast and efficent on getting the finance paper work printed up and explained everything and made sure that I understood everything as I was signing it. And made sure that I understood the warranty package that I had bought with the vehicle. Both the guys did outstanding jobs!!

suzolsen

3 de feb. de 2010

I wanted to buy a new Prius and asked for online bids from Toyota.com. Ken Scott responded quickly and we set up an afternoon for me to drop by. He was extremely courteous and upbeat. I had many, many questions which he answered honestly and with a tremendous amount of patience. I also wanted to drive several of the models, which we did. He ended up jogging through the lot retrieving different cars so that I wouldn't have to wait so long. Meanwhile my husband had also gotten bids from a couple of dealers and wanted to go with the lowest bid. I told Ken about this and he said he would try to match my bid to win our business. I felt that he had done a lot of leg work for us and I wanted to go with Broadway because of this. We ended up buying our Prius there and it was 90% because of Ken's hard work - and because we were able to come to a good price.I would highly recommend Broadway Toyota. Everyone there was very professional and trusting. When we discovered we'd forgotten the title for our trade-in, they went ahead with the deal and asked Ken to follow us home to get the title. I absolutely love my Prius IV. It has such a smooth ride and is super easy to operate. I love that I'm getting 51mpg, and that I can put the back seats down to carry my skis. It's very roomy inside, and has some nice design features - for one thing, I can roll down the driver's side window without it blowing my hair all over the place. I did a lot of research and I think this is the best car on the market today.

LTinker

3 de feb. de 2010

Larry was very friendly and helpful throughout the process of buying our 2010 Toyota Camry. He was patient with our many questions and was knowlegable about the features in the various models. We would highly recommend him to friends and family. He was great!Linda Tinker

fmlcupid

2 de feb. de 2010

Emir was super helpful. I hadn't planned on buying the car for another week as I thought I had to get some issues with financing dealt with, but he showed me that it was possible with Toyota to get my perfect car. I saw the prius on the lot and knew it was for me. Emir took the time out to help me to get everything situated, even following me to drop off the car I came in!! It was a great experience and I love the new car!!

TDav

1 de feb. de 2010

I purchased a vehicle (2010 Prius) from Mario at Broadway Toyota recently he was knowledgeable, and enjoyable to work with. Overall, he made it a very pleasant experience for what is normally for me a very strenuous event. The building was nice, and they had a very large selection of cars to choose from!

lopez_phil

21 de ene. de 2010

I thoroughly enjoyed my experience at Broadway Toyota. From the moment I entered their new facility I was impressed with their staff. The receptionist (I apologize that I do not remember her name) greeted me warmly and with a smile, asking how may I help you. I told her I just needed some information. She announced over-head that a customer was waiting and Nate approached me.I explained that I had just purchased a new Camry and although I really liked it I wanted another car such as an XLE with additional accessories. Nate was very patient with me and my questions. He showed me an XLE and then the 2010 Corolla Sport caught my eye. I immediately liked everything about it. The black color, with black interior, the premium radio and moon-roof just to name a few. I drove it and was impressed with it performance. We then sat down to begin the bargainning process. It was then I met the person (I don't know his name) that really capped off the buying experience. I am 62 and have bought and sold dozens of cars during my lifetime. I really enjoyed going back and forth with him. He pointed out the advantages of purchasing the Sport, but never once did I feel pressured. After the negotiations, I met Digger (the finance person). He explained everything thoroughly and professionally answering all of my questions. The next day I had the pleasure of speaking with Kandi the Office Manager. She helped me in resolving a debit card issue.All in all, I had a very enjoyable buying experience and would not hesitate to recommend Broadway Toyota to family members and friends. I will be back when I am ready to purchase an Avalon.Sincerely,Phil Lopez

SueJ

20 de dic. de 2009

Broadway Toyota is top of the line! With the new facility, you'd think there would be a prolem with working out new procedures, but the transition from the old place to the new place is light years ahead of time. Free wireless, a cafe for a bite to eat and/or a coffee and the service department is wonderful. My service guy, Doug, took exceptional care of me. I had some unexpected problems with my car and , not only were taken in without an appointment, he didn't make me feel like a stupid girl. And while they took overnight for fixing the car (because parts were not locally supplied, he paid for my rental. That car was rented right from the dealership; I didn't have to be taken somewhere else. Imagine bringing in my older car and being "given" a new Prius for the day/overnight to play with! Top notch! Service you would expect from a Mercedes or Lexus dealership! The only thing that would have exceeded my expectations would have been for them to pay for the bill (But, then again, they did for the rental car!). Thanks Doug for making my experience wonderful! I'll be back!

imdreami

7 de dic. de 2009

The service department was awesome when I called in, they got me a same day appointment. Broadway also put in a new children's play area, which was perfect for entertaining my little ones while we waited. They also had all the parts in stock, so my Toyota was fixed and back on the road the same day.

Daggerbean

7 de dic. de 2009

The dealership went above and beyond to clear up the fine print from financing. Traci is a great customer service manager and I drive me car feeling good about my transaction at this dealership! Thanks Broadway!I would recommend Broadway Toyota/Scion!

Greta

15 de nov. de 2009

From the onset of my phone call to schedule my service appointment to the moment I drove my car away from my appointment, Kristen Bailey provided exceptional customer service. Kristen has outstanding personal skills and inspired a sense of trust in the dealership. I have had a friend work on my vehicle for years. He has moved out of state and I labored over how to address the service issues on my 1990 toyota 4 runner. Women often fall vulnerable to the recommendations of mechanics who can perform expensive and sometimes unnecessary services. My car is driving much better now, which is a testament to the quality of work provided by the mechanics at Broadway Toyota. Although the services provided were expensive (around $1000.00) I feel that no unnecessary service measures were recommended. This is a great relief to me. I feel confident that my automobile is in good shape and will continue to perform reliably as it has for years. I do not recall the name of the assistant who set up my rental car for the day on 11/12/09. She was also extremely courteous and helpful. Coming from a business family myself, I can appreciate that customers are often likely to express complaints over appreciation for good customer service. I wanted to make sure to take a moment to express my observations of a job very well done.

tarbell1

10 de oct. de 2009

Purchase a new Toyota Corolla LE 2010 on Oct 10th 2009. Ken, Jo and Chris helped me. Everyone was very nice and the building is new with a top notch cafe. Coffee machine was broken in waiting room is my only complaint. Shopped prices at 9 Toyota dealers in Portland and they had the best price. Toyota of Gladstone came in 2nd, Beaverton Toyota was 3rd and Wilsonville Toyota was 4th.

Qube

9 de oct. de 2009

I purchased a vehicle (2010 Prius) from Broadway Toyota recently and their sales staff was knowledgable, fast and excellent!!! From my salesWOMAN to finance...it was the best vehicle buying experience I've ever had. Not to mention their fabulous new building, cafe across the street and friendly service staff. I totally recommend you give them a try if you're in the market for a vehicle.

w5phere

19 de ago. de 2009

They were so busy with Cash for Clunkers they had no time to deal with me, since I was looking for an 8 passenger Sienna and they had none. They weren't interested in trying to track one down for me either (pity, since there were some in the Portland area, and I came to Broadway first based on their reputation. They could have done a dealer trade and earned my business). It wasn't a bad experience, I think if they weren't in the middle of Clunker-mania, we could have done a deal, but letting a sale get away because the fish are jumping into the boat for a while doesn't sit well with me. You never know who you're selling to, or what they do, or how many cars they may be buying, of what type, and when.I wound up at Dick Hannah Kia, since Toyota is having supply issues right now, and had a the best buying experience of my life. The Sedona is a great car, and a bargain compared to the Sienna right now. Emir Filipovic, John Pelley, and Jeff Salisbury are fantastic, and their GM Rachel Smith is impressive. It's obvious integrity is important there. They'll give Broadway a run for their money as Kia continues to gain market share.

weis

18 de ago. de 2009

It was a pleasure working with Chris Hall and Clifford Evelyn on the purchase of our new 2009 Toyota Tundra. We are certainly thankful to both of them for taking the time necessary to work out all the details of the trade-in and to help us choose the vehicle that best suits our needs.We were so impressed with the friendly and professional attitude of Chris Hall, Cliff Evelyn, and Chris Torrey in the finance department. We know that we received a very high level of customer service and would strongly recommend Broadway Toyota to all of our friends and family.

marshah

13 de ago. de 2009

We bought a used Corolla. We went there because my friend Julie told us how wonderful the people were. We got a great price on a one year old certified Corolla. They showed us a Carfax and KBB without us asking. We knew to ask for them but didn't have to. Our Salesperson Brian Ramsdell was fantastic. He showed us all the cars available. He seemed to really listen to our needs. Brad Gerber was the finance manager, He got us a much lower rate then we were expecting. What was really cool was when their sales manager, Chris Hall, came out to ask us about our experience while at the store. He seemed to genuinely care about us and how professional his staff was. So refreshing not being another "number!" I will, like my friend Julie, tell all friends and family about the great people at Broadway. My tip to others is to go see for yourself.

MULK

24 de jul. de 2009

If you're reading this and haven't already spoken with Broadway Toyota, consider yourself lucky. I didn't know about this website before I wasted hours of my life arguing with a guy named Chris from Broadway Toyota.I was looking for a 2009 Tacoma, but since I live in Corvallis, I didn't have a lot of options to look at. I decided to work with Broadway Toyota because the sales staff seemed very easy to work with.Well ... trust me ... the nice salesman who greets you over the phone (or in the parking lot) is not the guy who will be selling you the vehicle. Eventually, you will meet the sales manager. It was a classic case of the "good cop / bad cop" sales tactics (mixed in with the old bait and switch). The salesman is the nice guy who's just trying to help, while the sales manager is the hard-ball guy who's not afraid to tell you that, "he's getting upset" (yeah ... he actually said that to me ... I almost laughed).If you look through the other reviews, even the good ones, you'll see that everyone deals with multiple people at Broadway Toyota. There's a reason for this. It makes it harder for you to keep track of what's been promised. In my case, I know I had talked with someone about financing through OnPoint Credit Union, but when Chris (the sales manager) gave me the out-the-door price, he failed to mention that his price included a higher interest rate through Toyota Financial Services. After I called him out on it, he said that it was required because I was taking advantage of a college graduate program which mandates that I go through TFS, and of course, "we never talked about financing." Well, no "we" didn't but again, that's because I couldn't keep track of every conversation that I had with all three people I dealt with. That's when the arguing begun. The difference in interest was about $600 over the life of the loan. I told him that I wanted him to compensate me for that in the price, but he refused, saying that, "he was only going to make $50 on this deal as it was." That was a blatent lie which I called him out on when I pointed to the part of the build sheet that had over $500 alone in the dealer holdback and twice than in other sections (which he claimed to know nothing about). As a final effort, I asked if he'd throw in a bed extender, but he even refused that, so I walked out. On the way home, I called Toyota of Gladstone and bought the exact same truck for $200 less and they even gave me the interest rate that I wanted.I've taken the time to write this because I know that I'm not the first (or the last) person to waste their time at Broadway Toyota. If you're looking to buy a car, I hope you take my experience under consideration and do your homework on dealer tactics. For example, if you want to know more about "dealer holdback," go to: http://www.edmunds.com/advice/incentives/holdback/index.html. That way, when a crooked sales manager tries to pull the same things on you, you'll know to walk away just like I did.

gdmhi

14 de mar. de 2009

This is exactly how a buying experience should be. It was the least stressful experience we have ever had for buying a vehicle. Ken Scott our sales guy helped with showing the trucks we were interested in. He was quick and helpful without any pressure. Josh the sales manager took even more interest in our needs. He was warm, friendly and very patient in answering all of our questions. Connie Mah was just incredible. She stayed late to make sure we got the deal done right while being the warmest person anyone would need to wrap the sale up. Broadway Toyota went far beyond meeting all of our expectations!

judi

29 de jun. de 2008

OK, so I'm driving to work and the service light comes on. I'm about to leave that afternoon for a Canadian road trip with a car full of kids so I had to check in out. I drove into the dealer with no appointment and they greeted me in the indoor garage, opened my door for me, gave me a cup of coffee, a ride to work, for which I was only 5 minutes late. They picked me up when I was finished with work and I picked up my kids from school on time. They had no idea I had even taken the car in. The light came on for a routine check up, so I probably could have let it go until after our trip, but it was so easy to do it right then, so I did. The guy also gave me a coupon for the work because I didn't bring my mailer from home ( I didn't know I was going to go in)I've never gone to a full service dealer like that before and I'll nevergo anywhere else.

mdbportland

9 de ene. de 2008

Much as the other reviews here, I was subjected to the bait and switch. Still I bought the truck, a 2006 tundra double cab. There were many instances of my being dissatisfied, but I will just go into a few.Took it in for 15,000 mile service. when backing truck out of service bay it was driven into another car.They of course were very apologetic and promised that I would have a rental for the duration of the repairs, which would take 1 week. Turned out to be more like 3 weeks and the cost of the rental was being taken out of MY checking account. The ensuing reimbursement process was 10 weeks, and started with the customer relations manager asking if she could see my bank statements to verify the charges.The receptionist couldn't have been more demeaning with comments such as "So you don't know who you are looking for?" And I thought that was what receptionists were for, directing traffic.As a side note, I have talked to many people about my problems. Everyone has said it is typical, but the one that really sticks out is my friend went in to buy parts for her coralla. The parts department said they would not sell them to her unless she got something else fixed. The parts department? I thought they sold parts.

Arnolds

11 de sep. de 2007

DO NOT BUY from this dealership . Having purchased several cars from the previous owners of this dealership , I felt comfortable and trusting when I purchased a used car from them a few months ago . I had set up financing with my credit union and asked that they be used to purchase the car . I have an excellent credit rating and my score is very high . The sales staff set up the financing " off stage " with a commercial bank at a higher loan rate and simply told me that the loan was approved but not with whom nor at what rate . I was also sold an extended service contract that I do not generaly buy and only agreeded to it when I was told that if I wanted to cancell it within thirty days a full refund would be made . Upon further consideration , I decided to cancell the service contract two weeks later . I called the dealership and talked to the finance manager [ Bud Viotovski ] and went into the dealership as required to sigh papers of cancellation . This I have done TWICE with no refund in sight ! I have tried to refinance with my credit union but the cost of the service contract puts the loan over the limit that they are willing give on the car .So I repeate...DO NOT BUY FROM THIS DEALERSHIP ! and spread the word .These people are not the reputable dealer I knew in the past !Arnoldsatfastmail.fm

bleuefish

18 de jul. de 2007

7 years ago when i wanted to buy my toyota celica, i was treated so poorly by the sales staff (they kept me waiting 6 hours with delay tactics, switching reps, etc., and then tried to change the agreement at the last minute just before signing) that i vowed i would never give them my business, ever. but they are within walking distance of me, and since that was so long ago, i thought perhaps things had changed. my mistake! i took my car (which i bought at royal moore, incidentally, for the deal i wanted, with no hassle, in 30 minutes) in for a 60,000 mile tune-up on 7/12/07, and the service guy told me my engine was in such bad shape it could "seize up at any time". he insinuated that i have not taken care of my engine (i have, diligently), and said that it would cost $3000 "just to look at it", and another $3000-$6000 to replace the engine and "save" the car. he then proceeded to say that my best bet was to immediately take a trade-in value for my "worthless" car and "come and see what's on our lot". i took my car to gladstone toyota for a second opinion, where it was diagnosed, fixed, and completely tuned up for less than $950, with a year warranty on all parts and labor, and a free loaner car! the person there who fixed it said that my engine was in EXCELLENT shape, save for a loose timing chain, and certainly not about to "seize up". broadway's scare tactic of trying to make me believe my car was shot and i needed to buy a new car from them was insulting and patronizing. it was the worst service experience i have ever had. this dealership is terrible in every way, dirty, cluttered, noisy, unprofessional. they are only busy because of their central location. i will never go there again and neither should you. i wouldn't give them even one star if i didn't have to in order to write this review. i now call them "BADway toyota". they have no respect and no regard for their customers, all they see is dollar signs when they look at you. WORST DEALERSHIP EVER!

VancouverWA

28 de sep. de 2006

Visited this dealer to buy a 2006 Toy Tacoma. Knew exactly the options and year we wanted upfront. They were offering 3.9% finance on 06 models. They found one just like we wanted and we test drove and spent two hours bargaining.. we accepted a price about 1500 higher then we'd wanted. Then they dropped the bomb.. oops it's an 07. What we said.. We had stated over and over we were only looking for an 06 as the financing was the lure that brought us in. Basically they did a bait and switch on us. They were trying to push us into an 8+% finance. We left and will never do business with them again. There were lots of warning signs that these guys were screwing us over, but we didn't catch them until this far in.

bakers1family

27 de oct. de 2005

We had done extensive research on the 2005 Prius, and wanted to test drive it. Broadway Toyota had a used 2004 they were trying to sell, that has the same dimensions.The sales guy was 18 years old, which by itself is not too bad, but he knew nothing about cars. He couldn't figure out how to turn the car on for about 10 minutes (you have to press the break before you hit the power button...).The sales guy was nice enough, but as soon as we stepped inside the building, in walks a high pressure negotiator. I had already checked on the price of a new 2005 through a credit union. $23,000. The only advantage to buying a used 2004 was it was available immediately, which was not a concern to me or my husband. They tried to sell us on the availability concept while pushing a $28,000 price tag. Are you kidding?Every time we tried to extract ourselves politely from the conversation, they improved the price, loan terms, etc. Finally my husband and I reverted to good cop / bad cop to get out of there.The sales person did two follow up calls to see if we were still interested in purchasing.I remain disgusted with their level of knowledge and their high pressure tactics. Just give me a dealer that's honest and nice, and I'll allow for a reasonable profit for their company!My advice: Credit Union car buying program, or Wentworth Subaru - who had the most knowledgable salesperson we ever met. They did apply some pressure, but it was a cake walk in comparison to Broadway Toyota. I have to supress the urge to gag every time I hear their radio commercials.The Beaverton Toyota store is the one that worked with our Credit Union. The manager of the store drove our car over and showed me how everything worked. He gave me his card and told me to call if there were any problems. He was fabulous.

portland

25 de oct. de 2005

I have had my 88 Toyota Camry serviced at Broadway Toyota for the past 4 years. I ask for Emily, a service manager in the shop. She is consistently efficient, friendly and personable. I have worked with other service managers there and they are fine, though I much prefer Emily. She calls about the car when she promises and is very knowledgable about cars.

Swimnbud

3 de feb. de 2005

I was promised that the Newer Toyota that I purchased had been inspected. The rear end went out two hours after I bought it. The dealer has "repaired" it 3 times and it just went out again. There is obviously another problem causing the failures, but they refuse to do anything but replace the seals which only lasts for a few months. <br>The engine also blew 5 weeks after I bought it. Broadway could not figure out how to replace the engine and make the emissions work properly. I now get 2-3 miles less per gallon after their work. Oh, and they bent the front bumper while replacing the engine. <br>They also told me that they would give me my money back towards a trade. After several hours of negotiation on the price of another vehicle, they refused to give me more than $6000 LESS than I had paid for it. This was two days after they had promised to give me what I had paid for it... Overall, a horrible experience in every way possible. A terrible dealership.<br>