Susymv90

10 de oct. de 2016

As a first time buyer I was very nervous about going into the dealership, but Denver and the other personnel at Toyota of Santa Barbara made me feel very comfortable. The transaction was fast and smooth. I highly recommend you visiting Toyota of Santa Barbara.

You

9 de oct. de 2016

Friendly efficient and very customer oriented. I cana not say enough good things about Toyota of Santa Barbara and would deal with them sgai and recommend them to overs

Karen and David

7 de oct. de 2016

We knew exactly what model and options we wanted (and what we wanted to pay) when we walked into the dealership. The sales and management team were pleasant to work with, and the process went very smoothly. We worked with Bryan Dunn for the purchase. They located a vehicle for us, had it brought in and our options were added. We were able to pick it up in less than a week. When we picked it up, Andres Alvarez spent a great deal of time with us, thoroughly going through all of the features and options. We are very happy with our purchase, and would recommend Toyota of Santa Barbara.

Jordan

4 de oct. de 2016

Great customer service and great knowledge of the vehicle! Helped me with every question I had! Got me in and out of the dealership quicker than expected which was great!

skier guy

20 de sep. de 2016

Sam Ladd was wonderful, Wes the manager made me a great deal, I shopped the and they were far and above the best value.The finance department, Hector, did not try to upsell me and was fast and efficient. Super easy.

Dtoyota9

19 de sep. de 2016

I had a great experience while finding the best lease deal at Toyota Santa Barbara. It was very effortless and as enjoyable as a dealership visit can get. Brent was a pleasure to work with and I am very happy with the accommodations and atmosphere provided by the dealership and its employees.

Camry, ME

17 de sep. de 2016

I was pleased with the sales staff at Toyota of Santa Barbara. I worked with Angel, Denver and their manager Frank, and Bri in financing. Everyone was very professional. Denver took a lot of time to help me learn the electronics on the new car. He also was Very helpful with some scheduling situations that occured. I was able to contact him, and he got things arranged for me. I was so grateful not to have the "hard sell" Pushy stereotype of a car sales person. It was fun working with Denver.I recognized Bri from the Service department, as I have been taking my cars to Toyota for service for many years. It was nice to have the friendly face of someone who knew me helping me with the final paperwork.

tundra 1964

13 de sep. de 2016

the minute I walk in to Toyota Santa Barbara they work with all the way till I got what I need it, to drive out with my brand new tundra thank you so much now, I know where to go and get my next vehicle or service it,

Summer2016

5 de sep. de 2016

Fantastic experience . We got immediate service and Andreas made sure we understood all options and was not being overly pushy or salesy. He wanted to make sure he understood our needs and tailored the options to those needs without trying to up sell everything.

surfergirl

2 de sep. de 2016

the service was fantastic, it was a very relaxing atmosphere, no high pressure sales pitch as they say N our sales man was very informative

KarenT

1 de sep. de 2016

This dealership is very friendly, non-pushy yet professional. Andres could not have been more patient and kind answering all of my many questions as a first time truck buyer. He even got me some water bottles for my dog! I would definitely come back to Toyota of Santa Barbara for my next car!

Eddie A.

31 de ago. de 2016

The help was great. Had a great experience purchasing my first new car at toyota of santa barbara. The help i recivied for Andres Alvarez was great.

Iisaac36flores

26 de ago. de 2016

Angel Julian is by far the best salesman I have ever dealt with. He knows exactly what he is talking about and most importantly has the customer service and friendlyness that makes you feel comfortable. The manager John was also great, overall great staff and attitude. Strongly recommend you go see them for your next new car!

Mahela

23 de ago. de 2016

Bought a car that suits me perfectly from friendly and knowledgable staff in a warm non-pushy atmosphere. It was actually fun to buy this car!

Daniel

28 de jul. de 2016

Very friendly, professional, and helpful staff. Had a great experience with Frank and Conrad Brooks. These guys are the best at what they do! Highly recommend to anyone looking to buy a vehicle.

Sequoia

27 de jul. de 2016

Don was professional and thorough. I appreciate his attention to detail and follow up phone calls. I will be sending my friends to Santa Barbara

Hiker

3 de jul. de 2016

They made it very worthwhile for me to drive 130 miles to Goleta to get a good deal! I appreciate their responsiveness and their efforts on my behalf.

Sarah

3 de jul. de 2016

Don really made the difference in our experience buying! Very knowlegable and friendly, professional with no pressure. We were impressed by the patience he showed us during a long day of decision making. We plan on buying any future cars here with Don!

Tony Cirincione

23 de jun. de 2016

Had another great experience with Conrad Brooks at Toyota of Santa Barbara. Our vehicle came off lease and he helped us with our choices and test drive(s). We decided to keep our current vehicle and he was able to expedite the paperwork process upon check out to less than a half hour! Overall, definitely recommend him for his knowledge, honesty and customer service. Look him up the next time you're in the market for a new or used vehicle at Toyota of Santa Barbara!

hfgrace

21 de jun. de 2016

Very relaxed and helpful -- my mom had an unexpected total loss of her previous car and we decided to lease a new Camry Hybrid -- and Toyota of SB made it all happen quickly and painlessly. We especially appreciate our Salesman Sam Ladd who is calm and kind -- we really felt he was looking out for our benefit. Bri in the Finance Department and Kristy in the Repair Department were also especially kind and helpful. Thanks Toyota of SB!

GreenS ionim

20 de jun. de 2016

I compared several dealers online for the car I wanted to avoid haggling with sales staff at dealerships. Leonard at Santa Barbara Toyota was responsive and professional. It was a pleasure working with him and other dealers couldn't match his out the door price. And my car was delivered to me with follow up email. I couldn't be more pleased.

Donna

17 de jun. de 2016

SB Toyota's team is very responsive to my buying and on-going support needs. Right from the very helpful, but not pushy sales rep, Sam Ladd, to continuing bluetooth support with Andreas for my Scion xB, the service has been very professional, quick, and accommodating to my schedule. I recommend this dealership and their team without reservation. Now if they could only convince Toyota to continue making the Scion xB, it's a great car......

Ale1512

17 de jun. de 2016

I wanted to trade my scion frs, the guys at the dealership helped me out with this great deal helping me bring down the payments and still drive a great car. Thanks KS guys you helped out a lot

Gtrz09

16 de jun. de 2016

Super easy non stressful process from start to finish. Even though I live 10 minutes away from other Toyota dealerships, I'd rather drive the 45 min to buy from here. All of the employees we had contact with were super friendly and helpful. Can't recommend Toyota of Santa Barbara enough. Thanks Hector and Carlos for making the buying process so easy!!! I will definitely come back when I need another car and will be recommending to friends and family.

jacko

11 de jun. de 2016

We ended up with the car we had dreamed about. We had all our questions answered and were lucky to find the color and the interior that we liked. We now own the newest and the oldest Avalon in Santa Barbara.

Toy402

3 de jun. de 2016

Good job changing oil and replacing burnt out license plate light bulbs. Nice job with courtesy ride home and pick up to retrieve vehicle. The service staff at TOYOTA of SB are always happy. Thanks!

Nhrevell

3 de jun. de 2016

Toyota of Santa Barbara made my buying experience fun and easy. Conrad is an honest, down to earth guy. He made me feel appreciated and that he really cared about the rate I was given and the price. I would not have found a better deal anywhere in California. I have purchased a car from a very large car selling / buying company and was set up in a horrible rate and horrible car. I am so glad I chose to do business with Toyota of Santa Barbara. I 100% feel like I definitely made the right decision.

Juan/carina805

31 de may. de 2016

I'm a Santa Barbara native so staying local would make sense. The couple of times I've been into Toyota of Santa Barbara, I've been ignored. When they finally decide to come up to me, they are very pushy and not friendly at all. It is very sad that I've had to go to Ventura Toyota to purchase my four vehicles. Maybe employees at SB should go shadow Ventura Toyota.

Our car

31 de may. de 2016

The deal was made quickly, no going back and forth, just a straight forward price, we were out quickly and we got a good price

Drlnt

29 de may. de 2016

These folks are really in gear - well organized and know their product. Process was efficient, service was prompt, salesman was exceptional. I would highly recommend Toyota of Santa Barbara.

No

27 de may. de 2016

I've never taken my car to a dealer in the past due to bad reputations. I have found the service I have received with my prepaid plan very good so far. I trust it will continue to be efficient and that I trust the service enough to recommend it to others.

mego

26 de may. de 2016

Bonnie, Hai, Conrad and Jason, and Manuel are top notch.....a good crew at Goleta Toyota....always a good experience...would recommend anyone who is looking for a Toyota car

Philippians1:21

25 de may. de 2016

Great customer service, Matt Haas was a great help he takes care of you like you are his best friend. You know your car is in good hands at Toyota Santa Barbara. Thanks Toyota!!!

Cody P.

22 de may. de 2016

Excellent interactions with the sales associates, and overall a very painless process. Sam, our salesperson, was extremely helpful and very knowledgeable about our vehicle which helped make the experience that much better.

Polly

20 de may. de 2016

Everyone at Toyota of Santa Barbara is knowledgeable, highly professional, prompt and they thankfully don't try to hustle you the way many car dealerships do. I was very happy with our 4Runner purchase there.

NMR52

18 de may. de 2016

Andres made my buying experience effortless. There was pressure, only support in helping me make my decision. The business manager was very pleasant and patient in walking me through all the required paperwork. I got a great deal and Andres evening followed me to car rental company to give me a ride back to the dealership after returning the rental. It would hard to beat the experience I had with Toyota of Santa Barbara. Thanks AndresNoel

Chesterlyn

7 de may. de 2016

This was the fastest and easiest experience I have ever had in buying a car. Everything they promised was taken care of. Larissa even called me like she promised to see if I had any questionsI didn't feel haggled and dropped after we bought the carI am definitely recommending this dealership to all my friends

Lori123

6 de may. de 2016

Service Manager James Clanin was great at explaining the recommendations and the Santa Barbara Toyota dealership has been a friendly place over the decades in my experience.

scotty

5 de may. de 2016

I took my Tundra in for a recall service. They also provided an inspection and service recommendations at no charge, very informative, helpful and friendly!

luhallm

4 de may. de 2016

After being let down big time by another Toyota dealership, I turned to Toyota of Santa Barbara. I spoke to Leonard on the phone and explained my situation and what I was looking for. He assured me that he had the vehicle that I was looking for and put me in touch with Sam right away. Sam sent me pictures upon request and I was able to schedule a test drive with ease. I was really impressed with both gentlemen. My wife and I drove 2 hours to the dealership and were met by Sam and Leonard. Less than 2 hours later I was a proud owner of a brand new Tundra. That would not have been possible without the meticulous preparation by these gentlemen prior to my arrival. I also wanted to mention Hector in the finance department. Very friendly all around, no gimmicks. My recommendation all around!!

Rab

3 de may. de 2016

Sam Ladd. Was patient, knowledgeable kind. Just to name a few attributes that convinced me to stay with Toyota. He treats his customers with courtesy and respect

Ays824

30 de abr. de 2016

Excellent customer service! Don L. assisted us and he was helpful and professional. He made every effort to assist us. Great teamwork on site with other divisions.

Owl1

25 de abr. de 2016

The persons I have dealt with were all a team. Chris made sure I got the features I wanted and went over costs carefully. Gabe also did this, and was really careful to make sure we walked around the car, and that everything worked on the Prius and I was familiar with deals. This was done with extreme friendliness and professionalism. They did not rush me and made me want to use this rental service all the time.

JVDC

22 de abr. de 2016

The truck I wanted in the color and style I was looking for appeared when I was ready to buy it. And Toyota of SB beat other dealerships in price and convenience. I was very happy with my salesman and the efficient sales process.

dhs2108

3 de feb. de 2016

I normally do not post negative reviews because I know it can be harmful to businesses. I must, however, be honest that my experience with Toyota of Santa Barbara was awful. I experienced, at best, organizational incompetence and severe failures in communication across numerous instances, and at worst, intentional deception. I recently purchased a 2015 Prius from Toyota of Santa Barbara, and was given a payment plan which appeared to add up to roughly $2000 more than the verbally agreed upon price. I discovered this discrepancy during the financing process only because I added up all of the monthly payments myself to make sure I understood everything. When I sought an explanation for the roughly $2000 discrepancy, the finance manager attempted to dissuade me from my conclusion, but eventually gave in and lowered the monthly payments to exactly what I thought they should have been. He refused to provide any kind of explanation for the mixup and cited some kind of miscommunication between himself and the sales team regarding the price. Much later, it came to light that the payments may have included a roughly $2000 service extension that I never asked for, nor was ever made aware of.I believe that had I not been stubborn in double checking all the math I would have been sold a service extension which I was never at any point made aware of. Whether they intentionally attempted to include it without my knowledge or it was due to an honest blunder I cant say. However, either way I would have been made to pay $2000 for something I never wanted.Furthermore, after I already had the car for a few weeks, I received a call from the dealership saying that they wanted to redo the contract because of a mistake, and after I sought an explanation, they attempted to cancel the contract, going so far as sending me a formal letter of cancellation. The contract stated that if they wished to cancel the contract, it had to be done within 10 days, and they even backdated the letter, I believe, to make it appear it was within that period. They eventually backed down here as well and failed to give any kind of explanation at the time.As if this wasn't enough, when I asked for a Carfax report on the vehicle (it was an unwind) they denied a Carfax existed for the vehicle and it wasnt until after I purchased the car that I checked the VIN myself and found out it did!I have been filing complaints with the DMV, Attorney General of California, BBB, and Toyota itself about this experience and I urge anyone else who experiences similarly incompetent or suspicious business practices to do the same. I should also note, that as I understand it, the dealership even lied to the DMV investigator, stating that THEY caught the discrepancy in the monthly payments, not me. Because of my experiences, I have very little faith in the sales and finance teams integrity.My experience resembled that of a dealership that at best is negligent and incompetent, and at worst employs individuals who intentionally attempt to deceive and manipulate customers. There were too many organizational failures (and one or two too many blatant falsehoods) to get much benefit of the doubt. I hope their business practices are audited in the near future so that other customers arent victim of similar events.I would like to lastly note that I sought explanation for these grievances from the dealership multiple times after the fact but did not receive any call back until I began posting reviews. I eventually spoke with the General Manager who finally offered to speak to me and did succeed in relieving a few of my concerns. I very much appreciate this, and this review has been edited to reflect that conversation.

rob051920

20 de ene. de 2016

I purchased a new Prius V in 2012 from this dealership and was reasonably pleased with the purchase process. The service department is where this dealership has difficulties. I do believe that their service techs are for the most part very knowledgable and want to help out where ever possible. The one Tech I have worked with goes by the name of "Hi". I have very much enjoyed working with him. The problem is getting through to the service department or getting a message to them. I recently tried several times over a two week period to get a message to "Hi". I finally gave up and actually got in touch with a dealership over the internet in Youngstown, Ohio that was able to point me in the right direction to resolve the Nav system problem I was having. The vehicle simply needs an update to the original Nav System that is unfortunately only available thru the local dealer. I've since made an appointment and hope to have this resolved.The worst part of the experience with this dealership begins with the receptionist (I believe her name is Sandy). She always sounds very abrasive, irritated and generally unwilling to offer much assistance. This dealership has a good product and I'm sure many motivated people in its employ, but does need to improve the impression customers are left with when attempting to contact the service department. The upside of all this is, Toyotas are generally very reliable and don't often require visits to the "service department". Thankfully.

jzitzer

24 de nov. de 2015

We had a misunderstanding concerning a vehicle. However Toyota Santa Barbara did reach out to us to attempt to make things right and resolve the issues.

SB123

30 de sep. de 2015

My aunt Diana Cuevas recently came in to buy a car. She exclaimed to me the excellent service she was given by David and Andres. We're very happy with our experience and will be recommending this dealership in the future.

thevtacarguy

27 de jul. de 2015

I just purchased a new Tacoma TRD from Juan (Sales Consultant) and Leonard (Sales Manager)From the moment of initial contact to driving away the process was professional, painless and a wonderful experience :)Excellent customer service and a GREAT price!Why go anywhere else?

Sdsbrandon

28 de may. de 2015

After finding out I did not qualify for their 0 percent intrest. I got a call the next day from hector tellez telling me that I did qualify for 0 percent and to drive down there to do paperwork. When I get there he only talks monthly payments but is reluctant to show meThe contract, just keeps smiling and acting all excited and saying "it's a good deal, it's a good deal" . When I finally ask to see the contract I see that there is 8000 dollars worth of maintenance contracts that he failed to mension. I told him I did not want these extensive maintenance contracts. He assured me I needed them. I assured him I did not. He got angry and said no deal and shredded the contract in front of me. I yelped about my experience and he tried to claim that wasn't him, he ever tried to claim someone snuck into his office and was pretending to be him. He is the most dishonest rudest salesperson I have ever met and would not waste my time with him. I ended up buying a car from the same dealership, but I went online to see what other people were buying the car for and had another salesperson match the price and got my own financing through my bank

britmac

13 de ene. de 2015

After my car was stolen on New Years eve, I was forced into the position of needing to find another car, quickly. I went in to look at a specific used car that didn't end up working out for me. I thought that would be the end of my business here abd I would still be in a bind The sales staff, finance guys, etc all knew my situation and worked as a cohesive team to get me into my first brand new car, leased at a very affordable monthly rate. I never would have imagined that I would have been driving away in a Scion XB, which was what I really wanted anyway! Words simply are not enough to express how much I appreciate the efforts on my behalf to remedy my situation. The friendliness and understanding of my individual situation was unlike anything I have ever experienced before at a dealership. I thoroughly recommend Toyota of SB be the first stop for ANY person seeking out a car

aluminium thrasher

4 de sep. de 2014

Hai Le is the best person to deal with, always very helpful. If he cant help, he will find a answer. I also want to mention the excellent help from Jim Uyesaka in the parts dept.

alyhen14

31 de ago. de 2014

Hai Le is the reason why I have been using Toyota of Santa Barbara for the last 10 plus years. He has gone above and beyond for my family and friends and I couldn't imagine trusting any other place.

williammoore2

6 de jun. de 2014

When my satellite receiver was intermittently not receiving a signal, the navigation DVD was sent in for repair or replacement. Danielle Netko in Toyota Service helped me get the DVD replacement disc. When I reported needing to take a trip of 2000 miles and requested help in getting the DVD sooner, Hai Le from parts dept. came up to service to help. He searched his office for a temporary DVD that would function in my Camry SLE. Without the navigation DVD there is no function from the radio, satellite signal, Bluetooth for hands free phone, rear view camera, nor navigation for my upcoming trip. Hai appeared with the DVD and installed it quickly while I waited. In just a few minutes, thanks to great service from Danielle and Hai, I was up and running. All my lost electronic features were back. You have one happy customer. I will not forget your exceptional service. When I need a new car, it will be made and serviced by Toyota.Dr. William Moore

jdentzel

2 de ene. de 2014

Michael is very energetic and was eager to work on the Sunday we were there. He is frank and friendly. He sealed the deal with us and made it happen quickly. Analisa helped us with finance and had some good advise for our 20 year old son regarding Credit History.

Peter1234567

31 de dic. de 2013

Michael is a very intelligent, energetic and enthusiastic person who is knowledgeable about the Toyota vehicles he sells. I test drove a Tacoma and two different Prius models. I ultimately leased a 2014 Prius. There are many car companies and dealerships to purchase or lease cars from and I chose to lease from Toyata of Santa Barbara because of Michael.

yuchia

29 de dic. de 2013

We bought a Prius from Toyota Santa Barbara, which is very close to our place. This was our first time to buy a new car and we were not very familiar with the process. Michael Lampkin, our salesman, was very helpful and explained the process in great deal. The process of purchasing went very smooth.

wes4lessguns

23 de dic. de 2013

I had a wonderful experience with Juan he was a very professinal salesman. I would recommend buying a car there anytime. I really felt that the staff at toyota of santa barbara cared about what I wanted. They gave me more for my trade in than all the other dealers in the area offered me and gave me the lowest price in LA for the new car that I bought. The finance manager Chris made me feel that my purchase was appreciated and offered to show me how my new car worked. Overall I would say that it was a pleasurable experience.

anareviews

19 de dic. de 2013

Michael Lampkin just sold us a Toyota Prius V and we love it! We have two young children and a very large dog and we were ready to trade in our minivan for a vehicle with better gas mileage. We already own a Prius and we liked the idea of having a second hybrid. The size of our dog (150 lb) limits what kind of car we can get. We called Toyota in the morning and they told us to bring him in to make sure he fit comfortably in the Prius V. Before going to Toyota we went to Ford and tried several cars. Some of them were a good fit for our dog but we were not happy with the gas mileage and lack of some features like navigation system and backup camera. Plus the salesperson did not seem to understand what our priorities were and kept showing us cars that were not a good fit for us. After a couple of hours we were exhausted and ready to give up. But we gathered the energy to make it to Toyota and luckily for us Michael Lampkin was ready to assist us. He is professional and personable. And he knows his cars. We tried a Prius V and our dog fit in the cargo area! He even seemed to like it very much and decided to rest for a while. I could not believe it. Michael asked us a little more about what we were looking for in the car and pointed us toward a gorgeous black Prius V Five loaded with every single thing we wanted. We love listening to music in the car and were a little tired of having to use the auxiliary input in the old car. We can now stream our favorite music via bluetooth and switch from one phone to another with the touch of a button. The display audio touch-screen is a major improvement from our previous audio system. And it comes with Entune, which allows us to stream from Pandora, do internet searches using Bing, buy tickets through MovieTickets.com and even make reservations to our favorite restaurants with OpenTable. Amazing! That is on top of being able to check traffic, weather, fuel prices and stocks. Michael sat with us and explained it all until we felt comfortable and knew how to use all these great features. He explained how to make the best of our audio system. I will never forget Michael's explanation about how you want to set your Treble/Mid/Bass sound settings to a smiley face pattern in order to get the best sound. By the time we left Toyota Michael had paired both our phones with the car and all our contacts had been synched with it. And with the hands-free phone capability and advanced voice recognition We can safely make a phone call using the talk switch in the steering wheel. Getting to know this car was so much fun. When we thought we had seen it all Michael proceeded to show us how to use the fold-flat passenger seat. You can sleep on it! Just like flying in first class. Unbelievable. Michael surely knows how to show a car. We did not feel pressured to buy. We also had a great experience with the finance team. We were already getting a great deal and still managed to make them drop the price a little more and get some freebies. Buying a car is a long process. Our dog was with us all the time. They even brought him treats to the office while we were signing papers. We are very happy with the car but even happier with our fantastic experience at Toyota. Michael Lampkin made it easy and fun for us. If you are thinking about buying a Toyota in Santa Barbara, make sure to go to Michael Lampkin. He is an outstanding salesperson.

django13

11 de dic. de 2013

Rather than driving to LA. I found the Prius i wanted at a very competitive price right here at Santa Barbara Toyota. I'll be back in the future.

plyang

3 de dic. de 2013

Loren is a great dealer. Before I stepped in, he had been providing me many useful information for picking a suitable and good car via email.During whole purchase process - introduce cars, test-drive, price negotiation, signing contract and the final delivery, he was very patient without giving me pressures. I like his service and I am very happy of buying a right car with his helps. I'll recommend Loren to my friends who may consider to buy a Toyota. I am very satisfied with this purchasing experience. Thank you Loren!

Calla

30 de nov. de 2013

I already liked Toyota as a brand. I went to three dealerships altogether. I felt that at the Toyota of Santa Barbara dealership they were friendlier and able to impart the information I needed in an interesting way. I liked that they didn't snipe about the competition. They talked about their experience and knowledge with Toyota and their own Toyota cars.Michael was charming, friendly and knowledgeable and was helpful on the test drive advising me to try different driving tasks and guiding me to safe places to try out the turning radius, the back-up camera, the acceleration, handling and power. As an aside, I'm a singer and so is Michael and in the way people with things in common just find each other we had a cool moment. I was on crutches because I had sprained my ankle. He said with a smile, "You can lean on me."I sang back, "when you're not strong." And we traded lines back and forth all the way to the car I was to test drive. It was one of those magic moments when you connect with a stranger immediately.I was also helped by Loren Daniels who gave me great information on how the Bluetooth connection worked, got my Pandora station going and then called me from outside the car so I could experience how safely my music paused so I could receive a call. Loren is young and hip and full of fun. He shared how he uses the console's technology to manage his music. It was inspiring and got me excited about what I can do with the technology offered in my new Camry. I have to admit I loved the car more after my tech time in it with Loren. He laughs easily and is easy to spend time with.I came with a checklist of needs and my new Camry fits the bill. Michael and Loren made me feel very welcome to come back and ask questions about the high tech center console. That would be the only thing I might ask about as everything else about my new Camry is intuitive, comfortable and safe.I've bought new cars before and found it an odious chore with game playing in the background. I found my experience at Toyota to be very straightforward. I loved too the efficiency with which their staff arranged to have my new car registered with the DMV and get all the needed paperwork done quickly and efficiently. And I just really enjoyed Michael and Loren. They made my visit to Toyota of Santa Barbara a real pleasure. It was a standout experience compared to the two other dealerships I went to.All I had to do was get in and drive. I'd go to Toyota of Santa Barbara again and I don't mind mentioning my good experience to my friends.

BrianaT

13 de oct. de 2013

My boyfriend and I went in over the weekend to look at the Tundras available. We originally had a used Tundra in mind, but fell in love with the 2014 Tundra I am pretty sure we test drove every Tundra on the lot, haha. Michael Lampkin helped us through the process, he was very insightful, knowledgeable and patient with us we decided on the vehicle we wanted. He was not manipulative or coercive like most car salesmen I have had experiences with in the past. He made us feel comfortable and seemed as though he had our best interests in mind. We are very happy with our new Tundra, and it was a pleasure working with Michael. I would definitely come back to this dealership (to Michael Lampkin) in the future. If you are thinking about buying a vehicle here, I highly recommend asking for Michael Lampkin directly.

rickway

10 de oct. de 2013

Michael Lampkin was a pleasure to work with. He was not pushy at all, and was very patient with us as we examined a couple of different vehicle options. He was knowledgeable and was able to answer all the questions we had about the vehicles. In the end, I feel that we got a fair deal in a laid back environment, which is worth a lot to me.

caug

2 de oct. de 2013

My daughter and I visited the dealership to look into either buying or leasing a new car for myself. Upon arrival we were immediately made welcome by Michael Lampkin. He is very knowledgeable and really helpful. He showed us several different options in vehicles so I could find out which car really suited me. There was no pressure and he showed great patience throughout the process. He made getting the car I wanted a fun experience! I look forward to going back for service. Wes was also amazing with his whiz for math and closing the deal. Chris from finance was super nice and very efficient. I would highly recommend checking out the team here at Toyota Santa Barbara. Check out the 2014 Toyota Corolla's .....mine is awesome!

sfosnight

29 de sep. de 2013

Michael was a great Salesman. We have been looking at several hybrids and came in to see what the Prius was like. We immediately decided that it had the useable space and features we were looking for. Michaels enthusiasm for the product is what encouraged us to take the leap and purchase our Prius v.

sbsurfer

20 de sep. de 2013

Loren was excellent to deal with when buying my new Tundra. Extremely helpful in every aspect of the sale and work within my budget numbers. Thanks again Loren for getting me into my new truck with a smooth and easy transaction!-Mark

jtapper

12 de sep. de 2013

My husband and I came in already interested in a Toyota. We test drove a couple of models and returned the next day ready to make a decision. The dealership had a brand new Camry, pretty much still in plastic wrap, in the color we wanted and with just the features we were interested in. Michael Lampkin made it easy to come to an agreement and we drove the car home that day.

tcontre

3 de sep. de 2013

I just bought a car from Toyota of Santa Barbara and had a wonderful, easy experience! Michael Lampkin was fun, knowledgable and very easy to work with. There was a "no pressure" feeling from the moment we walked onto the lot. I was just looking but ended up driving off in a vehicle! From beginnig to end the process was enjoyable, thanks so much Michael!

musclemanjoker

2 de sep. de 2013

My husband and I purchased a FJ cruiser here. When we first reviewed our options we worked with a very helpful salesman, Andy Dobbs. We also spoke with manager Wes Hofer who told us he would do whatever it took to keep the business local. At that time we needed to check out more makes and were not ready to make a decision.Unfortunately, we could not continue with Andy as he was out on a long term illness.When we were ready to narrow down the Toyota models we worked with Michael Lampkin, who was wonderful. He gave us plenty of time to review and drive the three SUVS we were interested in. When we told him we needed to discuss our options between ourselves, he did not push. Manager John Carlise gave us competitive pricing on the final two models. When we reached a decision the next day, we called Michael. Although he was not scheduled to work until later, we told him that we had a very tight schedule and wanted him to handle the sale. He was at the dealership faster than we arrived. He sold us the exact vehicle we wanted, did not try to upsale us and was very knowledgeable and respectful. I would recommend Michael as a great salesman who will show you the exact vehicles you want and take all the time it takes to get the exact vehicle you want.Robin & Michael, Goleta, CA

floresa57

25 de ago. de 2013

Michael Lampkin was the sales representative that day. My wife and I had set out that morning to buy a new car. Mr. Lampkin did a terrific job making us feel welcome from de beginning yet, not overwhelming us with insistences that usually sent me away from any dealership. Our overall experience at Toyota was wonderful. We hope to keep doing business with you. Mr. Lampkin is a great asset to your dealership. He is knowledgeable, friendly, and with enough and plenty of tactfulness to let you come and go.

joepin

23 de ago. de 2013

Michael Lampkin was very helpful in assisting my wife and me in selecting the best Toyota to meet our needs. He addressed our concerns and answered our questions. When we decided on a vehicle to purchase, he explained all of its features. He encouraged us to contact him with any future concerns.Hector Tellez was helpful with negotiating a great price for a new Toyota.

acg14811

19 de ago. de 2013

My husband and I have been considering purchasing an SUV for a few months now. We mainly compared the Honda Pilot and Toyota Highlander. We feel after driving both, that the Highlander is the superior vehicle. It has the power and space we wanted, at a great value. Michael Lampkin was wonderful to work with. We first stopped by on a Thursday & he was very knowledgeable and helpful, without putting any pressure on us to buy. When we came back on Sunday, Michael was again very helpful. He answered all of our questions and helped us find the car that was right for us. Once we picked the Highlander we wanted, he did everything he could to make us comfortable and keep things running smoothly. He made the buying experience fun with his easy going personality and jokes. We appreciate all Michael's efforts and would recommend him personally, and the dealership.

scottharrah

7 de ago. de 2013

I recently purchase a new Toyota Tacoma and had a great experience with Michael Lampkin. He was very knowledgeable, helpful, professional, and easy going. He made the whole process very smooth. Wes also helped me with fast delivery of the truck and went out of his way to get me I different color of tube steps that I was hoping for. I really appreciate their efforts and would highly recommend working with them and this dealership!

albird32

5 de ago. de 2013

I recently purchased a used certified vehicle with Toyota of Santa Barbara. I spoke with Michael Lampkin on the phone before making my commute to make my purchase. He was extremely helpful from the moment we spoke on the phone. When I arrived, Michael Lampkin met me in the parking lot and should me the vehicle I had looked at online. He was great! He did not try to sell me something and knew that I was there to purchase a specific vehicle and did not waste any of my time. He actually taught me safety features about the vehicle I was purchasing that I did not know anything about. If I ever make another vehicle purchase (which I am sure I will), I would definitely recommend this dealership and work with Michael Lampkin again. I can also say this was the best car buying experience I have had yet!

Kmcortez

3 de ago. de 2013

Michael Lampkin provided truly outstanding customer service. This is the first car I have purchased by myself and he was extremely knowledgeable, courteous, and helpful. I recommend Michael to everyone searching for a new Toyota! Thank you Michael!

goleta

30 de jul. de 2013

Initially I was looking to travel to L.A. to purchase our Used Toyota Prius. I was pleasantly surprised to discover that my local Sanata Barbara Toyota actually was very competitive or beat big city pricing for the car I was looking for. And the Costco dealer.. I usually dislike buying cars due to my past experience with high pressure fast talking car sales persons. Michael Lampkin and the other staff at Santa Barbara Toyota were not like that at all. Michael was more like a partner in helping me to find the car I wanted. He was knowledgeable, professional, and not full of bull. This was my 7th car purchase in my life and the BEST experience I have ever had buying a car!

hepzibah

4 de jul. de 2013

This place is great! The professionalism of the staff at SB Toyota is a consumers dream come true. There is a straight forward and trusting vibe here. Conrad Brooks while proactive did not come off as pushy, Sam Ladd, a kind and gentle technical wizard, set me up with access to the cars computer capabilities using simple language and Frank Florez served our family in a way I'll never forget. Thank you everybody - you are an asset to our community.

JayAllen

2 de jul. de 2013

Juan and Michael Lampkin were very helpful and knowledgeable about the Rav4, Highlander, Venza and 4 Runner. We test drove them all. They were not pushy in trying to make a deal, which we greatly appreciated!. We would highly recommend them. We loved the Venza and if we decide to buy one we will come back!

Irene55

30 de jun. de 2013

Michael Lampkin was professional and proficient and helped answer all of my husband's questions about the Toyota Hybrids (i.e., Camry XLE and Avalon XLE Premium) which gave us confidence to make the right decision.Michael was so accommodating and helpful and now we own a Brand new Toyota Camry XLE Hybrid. We would not hesitate to recommend Michael and Toyota of Santa Barbara to family, friends and associates.As a general contractor my husband knows quality when he sees it. The service, treatment and pricing we received were excellent.

irwinappel

30 de jun. de 2013

Don Lowry was the best car salesman I have ever dealt with. He was patient, thorough and willing to help in any and all ways possible. I would definitely go to Don the next time I buy a car.

monicac2c

29 de jun. de 2013

Visited to look at Hybrids. Don Lowry is very knowlegable. Lot was small but intimate, Don was cool not your typical high pressure to get me in the glass box or finance. Don was willing to get dealer trade. After the 4th I will go back out unless I buy the Focus hybrid which is sexy. I still trust Toyota more.Monica

carcara

29 de jun. de 2013

Don is a great sales rep. He is very helpful and patient and doesn't make you feel pressured to buy. I would recommend him.

WendyJB

29 de jun. de 2013

Purchased my past two cars from this dealership and I always enjoy doing business locally. I purchased my Highlander from Sam Ladd who is far from the stereo-typical car salesman. Very knowledgeable, not pushy at all, and helped me through the entire process. I got a great deal and felt really good because of Sam's help!

emckaba

29 de jun. de 2013

Michael made the buying experience fantastic. It was hassle free and even pleasant to buy a car from him. He knew the cars inside and out, enough so that I didn't go next door to try out the Honda models and bought the car same day, something I have never done before. I plan to recommend Michael Lampkin and the dealership to friends as a pleasant buying experience, and a local purchase so our community benefits.Thank you.

hobbes1051

29 de jun. de 2013

The salesmen I worked with were friendly and knowledgeable. They allowed me to test drive vehicles multiple times without putting any pressure on me to buy before I was ready. I was able to negotiate a fair and competitive price. The negotiation was fast and straightforward, and when finalizing the paperwork they made no attempt to charge unnecessary fees. After I purchased the car, they patiently answered any remaining questions and encouraged me to come back any time if any issues came up.

revel320

29 de jun. de 2013

I have never bought a new car and was very reluctant to trust any sales person with my choice. I have to admit John and Michael made my experience easier. They helped me narrow my choices down to what I really wanted. I am very happy with my new prius. Michael took the time to come in from his day off to help me drive off feeling confident and John was great at figuring out my payments and he was great at given me what I want if it was possible to do. Thanks again.

Caligrl

28 de jun. de 2013

I gave high rating because it was well deservedEasiest trade in that I've had, and ive have had about 6 toyotas in the last 30 years!Paper work went smooth and all my question answered.I wanted a hard to get Tropical Sea blue Toyota Corolla and Wes and Sam help make it happen.I received wonderful customer service and everything was well explained.This deal was painless and smoothThanks to all at Toyota of Santa BarbaraLesley Baker

chasthom

28 de jun. de 2013

I went to shop for a car and even though i haven't decided what I want to do Michael treated me with respect, gave me good information. If I do buy a new car I will definitely by it from them!!

rughboy51

27 de jun. de 2013

Loren was a very low pressure articulate salesperson and made the entire process so easy! I really appreciated his understanding of the vehicles I was most interested in and the expeditious way he helped make the deal happen. He also loves his job - I could tell, which made the experience that much better because he took great care and made sure everything was 100 percent done properly.

seborg

26 de jun. de 2013

My wife and I bought two identical new Camry Hybrids (even the same color) with Sam Ladd as our sales rep. He was simply outstanding, the best car salesman I have dealt with in my 72 years. Sam's style is low key but effective. He gives thoughtful, informative answers before answering questions and is definitely not high pressure. My wife and I had at least three or four visits with him before deciding on buying Camry Hybrids instead of the Prius Hybrid.In many instances, Sam went out of his way to help us, well beyond the "call of duty". For example, he programmed my car radio stations and made the Blueray connection with my cell phone, something I had never done before. When he learned that we like classical music, he told us about a station, KUSC, that displays the name of the current music being played on our radio display console. (I wasn't even aware of this station, not to mention this great feature.)In summary, having Sam as our salesman was an excellent experience. I highly recommend him without reservations.Incidentally, the reason that I am not using the standard Toyota 3rd party survey form is that after my wife and I only received one form by e-mail. After she submitted the form for her car, I couldn't submit my form because the web site indicated that the form had already been submitted. Apparently, the site could not accommodate the double purchase..

Jsalda7

13 de jun. de 2013

The kind attitude of salesman Hai Le was only matched by his hard work and consideration for me as a customer! Must ask for him!

d2fly

1 de jun. de 2013

We recently bought a new Toyota Avalon hybrid from Toyota of Santa Barbara after thinking we were going to avoid haggling and hassle at a dealership by using one of the online services. At Toyota of Santa Barbara we met Sam Ladd who listened carefully and politely to our questions and then arranged for us to test-drive the Camry hybrid and the Avalon hybrid. He explained everything to us in great detail, never trying to pressure us or rush us into a decision. We eventually decided to buy the Avalon, but were not able to find a color we liked. After a period of time, Sam called us about a recently arrived Avalon in a color we liked. At this time we still thought we would use the internet, but Sam helped us through the final stages of decision-making and encouraged us to make an offer. We offered a price comparable with "true value" prices at several web sites and it was quickly accepted by the sales mananger. There was no haggling over the price, which we thought was quite fair. We also got a trade-in price on our old car that was acceptable--again with no haggling. Sam Ladd is a quite unusual car salesman: intelligent, well-informed, low-key, polite, and patient. We also were pleased with John Carlisle, the sales manager, who closed the deal quickly and with no haggling. We recommend both these men to anyone thinking of buying a car.

alyhen14

7 de may. de 2013

Hai is the reason I go to Santa Barbara Toyota. He always goes above and beyond and alleviates any concerns. I will only buy and service from him. Thank you,Alysia Hendricks

mjhernandez31

30 de abr. de 2013

Hai, Is and has always been a great help. He is always respectful and courteous I've have called and purchased a number of service items from Hai. He always get me the rights part the first time and that always get me back on the road.Thanks Hai keep up the great work!Mike

Kayleigh1

18 de mar. de 2013

An exceptional experience! Toyota of Santa Barbara had the car we had search high and low to find and at a price that we could afford. Our buying experience was hassle-free and all of the staff was very helpful and friendly. We were in and out of the dealership with our new car within 2 hours. We had the pleasure of meeting with Don Lowry (Sales Person)! What a great guy! Extremely calm and collected, honest, respectful, and friendly gentleman. Just a great all-around guy. You could tell that he loved his job! I will be referring all friends and family to him for years to come! Thanks Don Lowry and Toyota of SB for such a pleasurable experience!

rudylopez

11 de feb. de 2013

The parts person i spoke with was not helpful at all he could not tell me any think on how to remove the mirror and he also said that he could not bring up a diagram of the door panel that was hard to believe also.Very poor service I'll call a parts store from now on.

MarciaMerrifield

15 de ene. de 2013

My recent purchase of a new 2012 Toyota Camry XLE was very enjoyable. Don's help in the selection of the model best suited for me was very valuable. I was please to find a Camry on the lot that had all of my requests plus more. Don's sale approach was extremely buyer friendly and thorough. Francisco's patience and expertise was greatly appreciated when it came to downloading apps and settings onto the car's navigational system. Everyone I encountered at Toyota of Santa Barbara was committed to making my local Toyota purchase satisfactory and hassle free.

alessa

2 de ene. de 2013

I have had less than amazing experiences when it comes to car dealerships. Toyota of Santa Barbara proved me wrong. I got 5 star service throughout my experience there. David gave me the best rate possible and was very accommodating with his recommendations of vehicles. Similarly Mikey was friendly, honest, and a pleasure to deal with. Needless to say the two of them reaffirmed my faith in car dealers to be honest, fair, and provide friendly service to anyone looking to buy or lease a car. I had been shopping around for just over a month and didn't find the level of service that David and Mikey provided at ANY of the other dealerships in Santa Barbara.

Time1

28 de nov. de 2012

The dealership's overall approach was friendly and hassle-free. Juan goes above and beyond to answer questions, find the correct vehicle, and deliver it on time.

Ajoyce

12 de nov. de 2012

The sales team at Toyota of Santa Barbara was able to meet my price for a "used" (practically new!) Toyota Tacoma 4x4. They provided me with friendly service, an extremely expediant check out and even personally delivered the vehicle to my house. They have earned my business for future purchases.AJ

ahox12

9 de nov. de 2012

Andy and David were extremely friendly and helpful. They gave us a great deal on a 2004 Passat that we are very happy with. We will definitely be back to Toyota of SB to purchase any future vehicles. Overall, we had a great and hassle-free experience.

trav4

9 de nov. de 2012

I recently serviced my Rav4 at Toyota of Santa Barbara. Bonnie Jimenez is the service representative that helps facilitate the service. The work done is thorough, timely and of good quality. Bonnie is great to work with. She is attentive and very helpful in making sure that my car is well taken care of. She is one of the reason I keep going back to Toyota of Santa Barbara.

KathrynAcoff

31 de oct. de 2012

Everyone went out of their way to accommodate my special needs. This dealershis is awesome and I will recommend them and go back again and again.Thank you Toyota for your excellent customer service.Sincerely,Kathryn Acoff

dmvogel

30 de oct. de 2012

Don Lowry helped us look for a new prius. He was extremely knowledgable while going through the different models and very personable. He made the stressful process of searching for a new car feel easy! He kept prices within our budget and made it very comfortable. I would definitely refer friends to go to Toyota SB and ask for Don Lowry! Thanks again!

Wen10

18 de oct. de 2012

I went back to Toyota of Santa Barbara when it was time to trade in the Camry I had purchased there a few years before. This time I worked with Sam and was really impressed. He found the right Highlander SUV for me based on my needs and walked me through the process with no pressure. I really appreciate that!I'll definitely be heading back to this dealer time and time again!

SBprincess

15 de oct. de 2012

My experience at Toyota of Santa Barbara was extremely pleasurable. I came in and was greeted with a warm smile from my salesperson, Patrick. He was very well informed on Toyota's products and showed me around to the Prius's which was what I had come in looking for. He was very laid back and never put any pressure on me and wasn't trying to close me out on the lot, he was very methodical and precise. I ended up getting a fantastic deal on the car and I couldn't be happier! If your looking to get a great deal and save money on gas, go to Toyota of Santa Barbara and go see Patrick, you won't be disappointed.

JEANETTE NESBITT

8 de oct. de 2012

I'VE HAD EXCELLANT SERVICE IN ASSISTING ME IN LOCATING A RAV4 LTD, WITH MY REQUEST FOR THE EXTERIOR COLOR AND INTERIOR COLOR COMBINATION. ALL DONE IN ABOUT ONE WEEK, VIA EMAILS AND PHONE CONVERSATIONS DUE TO THE FACT THAT THIS DEALER IS ABOUT 1 1/2 HOURS AWAY FROM MY RESIDENCE. I WOULD NOT HESITATE TO REFER AND/OR RECOMMEND THE TOYOTA OF SANTA BARBARA, TO WHOMEVER. MY CHOICE WAS IN ME CONTACTING COSTO AND THEM TELLING ME HOW THEIR PROGRAM WORK,

nano1226

27 de sep. de 2012

I was very happy to have Conrad help me get the truck I needed to tow my horse and trailer. He knew what Tundra would pull my trailer and horse safely and that made me feel good comforable.Thank you

carriehamilton

25 de sep. de 2012

We were in a time crunch situation to get a car. Toyota of SB (and Sam Ladd) did a great job of helping us find a car that met our budget and driving needs criteria. It was a no pressure sale and Sam went out of his way to get us exactly what we wanted. The experience was very friendly and respectful. I would definitely buy from them again.

tnafab

21 de sep. de 2012

I had a terrific experience at this dealership. No high pressure sales, just genuine, good old fashioned customer service! My new Prius-V that I purchased through John wanted it's 5,000 mile check up. So I a made service arrangements through Brianna and I was treated like family. Thanks Toyota, John and Brianna, that's why a gave you all an overall GREAT review!

dpprincipal

20 de sep. de 2012

David Zuniga is a very pleasant person to deal with. Very patient and took time to show us around the lot to view the inventory. No pressure. Explained the differences between the models clearly. Took time to explain the features of the car very clearly. Answered all our questions. Highly recommened.

leslie.trussler

17 de sep. de 2012

Andy was very competent and knowledgable about the vehicles he showed me. His positive attitude and friendly professionalism made him a pleasure to work with. I was very satisfied with the serive I received and would definitely go back to this dealership for service.

Catmac

1 de sep. de 2012

We just bought a new Tacoma at Santa Barbara Toyota. Don Lowry helped us out from start to finish. He was friendly, professional, and very helpful. He was knowledgable and efficient. We have purchased many cars and have never had a more pleasant experience. We couldn't believe how easy and quick the entire process was! Finance was very efficient. Our car was prepped and polished when we were ready to go. I will refer anyone I know who is buying a car to go to Toyota Santa Barbara and to see Don in particular! Thanks so much!

rltjewels

29 de ago. de 2012

great service, great price, will buy from there again, Hector Tellez was a great help with the transaction...Thanks Toyota of Santa Barbara I will recommend all my friends to go to you

hrothfuss

28 de ago. de 2012

I almost never leave reviews when I buy anything. I was so impressed with my experience at Toyota of Santa Barbara that I felt I needed to write something here. I went to Toyota of Santa Barbara looking for a car for my daughter. The salesman was great he showed me the car and all of the features. What really sold me the car was when the sales manager Wes Hofer came out and offered me a deal I couldn't refuse without alot of hassle and haggle. I would definitely recommend these guys if you want an easy buying experience.

Sue1er

27 de ago. de 2012

John Livergood helped me with the purchase of a new to me used prius. He was easy to work with and am recommending him as such. Nice to see dealers on the west coast with a little southern hospitality! Great experience no pressure, no hassles. Thanks again,Sue

docwein

1 de jul. de 2012

This was the best car buying experience I ever had! David Zuniga head of Internet Sales was just fantastic were it not for him I might have shopped around even more than I did. His assistant Leonard Lallier was just great introducing us to the XLE Hybrid we purchased. Conrad Brooks in sales has been terrific in following up and being of service to us as we need guidance on various aspects of the car. We met the General Manager only once and suggest that he be a bit more friendly in his approach to potential customers.Lotte and Ira Weinstein

beachgirl93001

1 de jul. de 2012

I have been searching for a New Rav4 for almost 2 months for my parents. I discovered Toyota of Santa Barbara had the car I was looking for online through Autotrader.com. I live in Ventura County and I didn't want the run around so I sent a request for BEST pricing. David Zuniga responded almost immediately to my request for pricing and he also called me to confirm the email had reached me. I have bought many vehicles in the past but none were as simple and straight forward as this purchase! I HIGHLY recommend David Zuniga and the team at Toyota of Santa Barbara! Thank You David your TERRIFIC!!!

Carlos G

29 de jun. de 2012

Having never been to a dealership,my expectations were not pleasant from what i have heared about dealing with car salesmen. I dont know if it was my lucky day but Frank (francisco) set a very high standard for the rest of the car salesmen i deal with. His knowledge of the vehicles was phenomenal but most importantly his knowledge of his customers needs was on point; before i could think of my question Frank was already a step a head in highlighting what i wanted to know. He is very aware of providing quality customer service...i asked to look at 5different vehicles...frank never took any short cuts in presenting each vehicle attributes and pointing out the difference in each vehicle. With all the questions i had....Frank was very patient and never seemed to overwhelm me...even after showing me all the vehicleshe was kind enough to take some time and introduce me to his sales manager Mr Carlise,with no pressure on having to close the deal. If you are looking for a salesman who will not treat you like you're just a sale for him,answers all your questions and concerns, and provides friendly and sincere customer service; hands down,ask for Francisco.

prairiegirl

25 de jun. de 2012

Reliable new car salesman sounds like an oxymoron, but in the case of Sam Ladd, it is the real deal. Prior to buying our new Toyota Prius, my husband and I had purchased six other new cars. None of the first six experiences was especially pleasant. Working with Sam Ladd was truly a pleasure. Not only is he knowledgeable, but he anticipates and welcomes questions, answering each very thoroughly. Since our purchase on 5/31, I've called or e-mailed him numerous times with little questions, and he has never failed to get back to me in a timely and thoughtful manner. We are pleased to give him a very high recommendation.

PSchmidt

9 de abr. de 2012

I am very pleased with the way I was treated by Leonard Lallier and David Zuniga. They were very pleasant to work with and wanted to give us the best possible deal.They truly care that their customers feel good about the purchase.Penny Schmidt

melissacolborn

22 de mar. de 2012

I was extremely pleased with the service at this dealership. There's a very friendly atmosphere. Juan Beltran, the salesman, was especially helpful, with no pressure. He walked me through all the possibilities at the time of sale, did a great job of showing me everything on the car, and followed-up afterward to make sure I was pleased with my decision. The color I wanted had to be specially delivered and was received at the time promised. Everyone was very respectful and went out of their way to help me. I would definitely recommend this dealership.

msapiens1982

16 de mar. de 2012

Toyota of SB was highly recommended by a friend who had recently purchased a Toyota Corolla from Juan Beltran. Said he was extremely friendly, was not pushy and gave her a great deal. I went in to look for a new vehicle - found the car i wanted and Juan was there to help me. My friend was right Juan was not only friednly but was extremely professional, gave me a great deal and made me feel like i'd know him for years. If you are looking for a great price, and great customer service i suggest you go see Juan Beltran at Toyota of Santa Barbara.

Yellowrose

13 de mar. de 2012

I live in the Los Angekes area, and contacted, Toyota of Santa Barbara. Our wonderful salesman, Wes Hofer had the Camry Hybrid color and accessories and price we couldn't find here in LA. It was worth the two hour drive, and when we arrived it only took about an half hour for us to get our new beautiful car. I'd do it all again.

lesliethompson

11 de mar. de 2012

Sam was a great salesman...he was not pushy but gave me his advice when I asked for it. Frank assisted him in giving me a great deal and made sure I got exactly the Toyota Camry Hybrid I wanted. And Hector was able to arrange amazing financing,,,better than I expected. I always dread looking for a new car..especially as a woman and going by myself, but they were so helpful and willing to make me a great deal....we were all smiling and laughing when the deal was over. I will definitely recommend this dealership to my friends, and I look forward to going back for servicing, Thank you again. Leslie T

ritter15

1 de mar. de 2012

Back in 1996 I purchased a Camry at Toyota of Santa Barbara. I have always had it serviced there and was quite satisfied with the friendly, professional service. After all these years I was ready for a new car and decided I wanted a Hybrid. I worked with Leonard Lallier who was extremely helpful answering all my questions, showing me the 2012 Prius and Camry and augmenting the research I had done. He made the purchase process smooth,and hassle free.Since I got the new Camry a couple weeks ago he has done great follow up and been available by phone, e-mail, or at the dealership to answered my questions.

girogio

29 de feb. de 2012

Sam Ladd (Sales Department) is an exceptional person and a superb salesman. I never felt pressured to make a decision and his knowledge of the vehicles is complete and comforting. He put up with my several visits and I always felt welcome. I wish him and the dealership the best.Giorgio Perissinotto

Lynn Thalman

28 de feb. de 2012

I had a 2004 Toyota Prius, and always had it serviced at this dealership. They have a nice waiting room with wide screen TV, and donuts and coffee in the morning. If my car is getting a short service, I prefer to sit there and wait. I decided to trade in my old Prius for a new one a few weeks ago. Knowing the integrity and friendliness of the dealership, I went there for my purchase. I had done all my "homework" and knew what I wanted and had the proper information with me, so things went really smoothly. Toyota of Santa Barbara also honors Costco members, so I got a good deal on my new car. I had a very nice salesman, Leonard Lallier, who went over everything with me, and I was happy to have a hassle free experience! No stress or issues, it was as much a pleasure to buy my 2012 Prius there as it is to get it serviced there.

Angelasline

28 de feb. de 2012

My husband and I couldn't get the deal we wanted from our local dealer in Santa Maria. When we went to Toyota of Santa Barbara the salesman was very knowledgable and friendly but the manager that helped us, Wes was the reason we said yes. He got the car we wanted from another dealer and gave us the price we wanted without alot of back and forth. It was a simple and easy transaction. I used to think buying cars was a hassle and a headache but I will go back to Toyota of Santa Barbara next time and see Wes in a heart beat. He got the car we wanted and the deal we wanted and made us feel important.

280_Laker

27 de feb. de 2012

Juan Beltran was an exceptional sales person. He made sure I understand everything the Prius had and made sure I understood it. Thank you Juan for making my car buying experience easy!

loginhernandez

24 de feb. de 2012

My experience with such a stressful situation as buying a car was made more comfortable and pleasant by the wonderful staff at SB Toyota. Abby was very kind and accommodating in helping me understand the ins and outs of purchasing a car that I was happy with.

car_talk

31 de ene. de 2012

I am very happy to have met Abby Gaetz, a very knowledgeable and friendly salesperson who made my first visit to Toyota of Santa Barbara a memorable one. Although I am not ready to buy a vehicle yet, Abby answered all of my questions patiently and addressed any concerns I had which put me at ease. I am confident that Abby will go the extra mile for any customer. I had a very pleasant experience overall and when I move to Santa Barbara within this year, I will definately be asking for Abby Gaetz!

Patarleen

26 de ene. de 2012

I have never been to a auto dealership as friendy as this one! Dealing with Abby Gaetz was outstanding! Not only did she go out of her way to help me find the right vehicle but the price was better than all the other places I have been. I will always buy my cars from Toyota of Santa Barbara only, and I will tell all my friends about the great dealership that I receive all the great service also.

rybooble

7 de ene. de 2012

We had been trying to get a loan for another car for three weeks and had just got declined when after that we went to this dealership. Upon filling out the credit application they got me into the vehicle of my dreams, a prius. They showed me all the features and how it worked too since it was not like most cars. They were all very friendly to me and my partner. It seemed to that the price negotiator really fought to get me a good rate and an and a good price on the car. Overall it was a great experience.

andydoyle12

2 de ene. de 2012

The best experience I have ever had buying a car. Purchasing a reliable car on a limited budget can be a stressful hit or miss proposition. The Sales Consultant Leonard Lallier answered all my questions and put me at ease with a comprehensive explanation of the rigorous standards this dealership puts its vehicles through.In addition to the quality vehicles this dealership sells I found the financing process to be quick and painless. Finance Manager John Carlisle explained all my options in an informative and timely manner. I cannot recommend this dealership enough. If you are looking for a no pressure, relaxed and friendly car buying experience, look no further than Toyota of Santa Barbara.

omirose

9 de oct. de 2011

I am absolutely impressed with the customer service of Toyota of Santa Barbara. I do not consider myself an easy sell - I'm indecisive, picky and when I see what I want, I have a hard time swaying from that for other options. I also did not plan to spend a lot of money. The owner, Mike, was extremely accommodating and went out of his way to find the exact color that I specified, of which there are less than 1% available. My 2011 Prius 4 is absolutely beautiful with all the extras and Mike got me the best deal he could - in fact, I'm pretty sure he didn't make much off of the sale - but he went out of his way to make sure I was comfortable with my purchase and would not experience 'Buyer's remorse'. Robert, the sales man who helped me, was one of the friendliest, sweetest car salesmen I have encountered. I would absolutely buy from him again. Almost everyone at Toyota of Santa Barbara is extremely friendly - not pushy at all. I highly recommend this dealer to anyone! I am the PROUD OWNER OF A 2011 PRIUS 4 and now get 50 miles to the gallon.

jenredstar

28 de sep. de 2011

We had a great experience dealing with SB Toyota. The prices were discussed over email and we negotiated something very reasonable. They gave me top dollar for my trade-in and a fantastic price on a new car. It was so nice to buy locally, instead of schlepping my family down to Oxnard or Ventura. The whole process took only 2 hours! Really great guys. Highly recommended.

howiexu

22 de sep. de 2011

We had purchsed a Lexus LS460 9-07-2011, much of the deal was made via email and phone. Thanks to the salesman Conrad Brooks and Mike Caldwell, the GM. They did extra steps to help us make this purchase from 400 miles away in Las Vegas, from follow up call to delivered the vehicle out of the area ,even offered me the flight to see the car, they are very professional sales team.I also want to special thanks to Kim, the finacial specialist at Puente Hills Toyota. She made our purchse process very memorable. Again, many thanks to all your staffs who worked with us. You guys gave me a very good buying experience.

LZ

19 de sep. de 2011

This is by far the worst Toyota dealership out there. Their service department is an absolute nightmare. I kid you not every time I have had to bring my truck in I have had an issue. Just try to make an appointment, I dare you. It's so frustrating because I purchased my Toyota based on how great I had heard the dealerships were to work with. I even purchased a prepaid maintenance program with them which I am completely regretting now, based on the fact I have to bring it in to them for every service. They have the poorest customer service, in complaining I actually received a response from a manager "well if you have had so many problem with us why do you bring it in here?"! My response was my truck is under warranty and I need something faulty fixed, as well as the fact I spent thousands of dollars on a prepaid maintenance program. His response involved nothing about, "I'm so sorry you feel that way", "we will try better next time". I've had to complain to Toyota headquarters multiple times.

r0ss

10 de ago. de 2011

Our recent [7/22/2011] experience was very amiable and not unpleasant at all when we made a new auto purchase at Toyota of Santa Barbara.Much of the negotiation was done by email and the salesman, David O'Dwyer, helped make the experience much less of an ordeal than one usually has. He had the answers to any relevant questions and was not "high pressure" in his attitude. We received what I believe was a fair price, though one never knows for sure when price bargaining with a car dealership.The service/repair staff during the 1k mile courtesy check were also very efficient and pleasant to deal with.

Judithdale

10 de ago. de 2011

Mr Le went far beyond an extra step. He was great. The right side mirror on my 1995 Toyota small pick-up truck was broken (probably in a parking lot) and would not stay in place. I was afraid the service dept. would just say the truck was too old and the part was not available. But no, the service dept. sent me to the parts dept. and Mr. Le took over. He searched the part on the computer, went out to the truck to make sure it was the correct part, showed me how to install it when it came in, ordered it, and told me I would get a call when it came in - probably the next day. True to his word, it came in the next day. I was able to install it myself (I'm a 66 year old woman college professor) and it was perfect. All-in-all he probably spent over 45 minutes with me for a low priced part. We bought the truck from this dealership over 15 years ago and the truck is still running strong (great product). When it comes time to purchase another vehicle, we will definitely consider Toyota and go to this dealership!

ruthjay899

20 de jul. de 2011

I came for my regular service last week and normally my experience is neutral, neither good nor bad. I really just wanted to point out what positive hard working employees Bonnie and Brianna are. They truly gave me excellent customer service. Bonnie answered ALL of my questionseven before I asked them. Bonnie walked me down to the cashier's window and really took time to review my paperwork with me, which allowed me to feel confident that I knew what I was spending my money on. Brianna helped me at the cashier's window. She was really authentic when she asked how my day was going. She was very friendly throughout the transaction. I went out to get my car and I was looking around for someone to retrieve my car. It didn't take long before Brianna was talking to a service writer and noticed my car hadn't been pulled up. To my surprise, she went and got my car for me and pulled it up! Great job! True customer service!

djnunes

8 de jul. de 2011

On Sunday, June 26th, while driving to Santa Barbara from Stockton we experienced a catastrophic engine failure (2 rods through the block) in our 4Runner. Can you Toyota owners believe it? I am still shocked some 13 days after the fact. We got a ride from Pismo to Goleta on a slideback and I was at the dealership bright and early Monday to assess the damage and determine options and course of action. Even though we were from out of town and knew not a soul at the dealership, everyone we dealt with from Monday through Friday was professional, knowledgeable, helpful and understanding of our needs and situation. I would specifically like to recognize Bonnie and Kristy (service advisors), Tom (parts) and Jim (service technician) who was assigned the job of a total engine replacement. To make a long story short, by Friday morning (July 1st), we were saying goodbye to our new friends at the dealership and heading home, a trip that proved to be uneventful. I would like to close by thanking everyone that was so gracious and helpful to us in making an extremely difficult situation come to a successful conclusion. This dealership is staffed with some really good personnel and I salute them and hope they continue the good work.Signed, Danny from Stockton,CA

Luke and Yachiyo

13 de jun. de 2011

Our Toyota Corolla's battery had become old and gave up on the weekend when we left the lights on and it could not be recharged. We needed the car for a Sunday commitment. We called Hai Le who had sold us the car many years ago and he very generously opened up store to sell us a battery and he went with us to install it correctly. It was most generous of him to help us on a Sunday like that and we are very grateful. Hai Le was thoughtful, efficient and kind. He has our deep thanks for helping us out of a tight spot.Luke and Yachiyo Roberts

dspooner

11 de jun. de 2011

Bonnie is wonderful, she listens and then finds the best solution for the problem and she gets my car in for service when it is needed, even on short notice. I have had three other service reps and Bonnie is the difference in a 2 rating and a 5 rating for customer service!!

Enih88

9 de jun. de 2011

I was extremely satisfied, happy and thankful for the help that Hai Lee provided me to find a fog light for my car. He was very kind putting all his knowledge and professional efforts helping me. It makes me want to be a loyal Toyota customer. Adam Ummarino has also been very helpful with my concerns with the car services.Definitely I will strongly consider replacing my car with another Toyota.

jim129

11 de may. de 2011

Having had my Toyota Matrix serviced at Toyota of Santa Barbara since I bought the vehicle new, I have had an extremely positive experience. I have had Bonnie Jimenez as my service advisor several times and would highly recommend her as being very professional, courteous, and knowledgeable.

eileenconrad

5 de may. de 2011

Bonnie Jimenez is a wonderful service representative, professional, attentive, smart, listens. She is fantastic. I so appreciate her. The repair staff is also dedicated and wonderful. Have been happy with this dealership for years. Would recommend dealership and repair service to others with confidence. Have been very happy with the quality of service and would recommend to others.

rsmit

29 de abr. de 2011

I have been a loyal customer of Toyota of Santa Barbara for several years. My wife and I have purchased used and new cars from this dealership throughout the years. We utilize the Service Department because of the excellent customer service. The Service Writer always explains in detail on why and what service is being done on our vehicles.

trav4

25 de abr. de 2011

Toyota of Santa Barbara has always given me great service. I usually deal with Bonnie Jimenez when getting my car serviced. She is very friendly and professional. She gives my car great attention and answers all my questions regarding my service. I would highly recommend her to take care of your car service needs.

joulesaroo

11 de abr. de 2011

I took my prius in for regular 5000 mile service as usual, and suddenly told I needed new brakes AND rotors. I had never even been told I was getting low on my brakes. I questioned them and was referred to the manager (person above) and told, this sometimes happens. She was condescending and had me waiting while she chatted with another employee. I proceeded to take my prius to 2 other establishments which said my brakes were fine. I took it back to this dealer for another routine service, and told "everything was fine". So, either no one checked my brakes, as was outlined in service to be performed, or the brakes were fine in the first place. I just got a coupon from the dealer where I purchased the vehicle which is quite a bit further drive for me and the same services are $49 for what I pay $79 at the usual dealer, mentioned above. I think it will be worth it for me to drive a bit further!!!

aladdinfactor1104

7 de mar. de 2011

Ms. Bonnie Jiminez went the "extra mile" to ensure that my extended warranty covered all the costs for my LEXUS repair. She exemplied extraordinary customer service and was courteous to me. Thank you Ms. Jiminez for being such a professional in what you do!

Jordan8037310

25 de feb. de 2011

Hai Le was extremely helpful and made sure that the day my parts arrived at the dealership I also got in for a service. Top notch. They gave me a free shuttle ride back to my house and it really could have not been more appetizers while it was raining. Adam also made sure I had a ride back to the dealership in orderto pick up my car on time.

gs whittaker

31 de ene. de 2011

i have been well treated over the past 6 years of monthly renting directly from the dealership and appreciated the opportunity to have the general manager and staff to work with me in financing this purchase. once organized,the transaction, itself, was swift and professional. my experiences over time with the service department have been most favorable - both scheduling and the work done. with my purchased corolla, the full-service maintainance agreement has been useful and makes for an easy in-and-out.i have every reason to believe that this dealership and my vehicle will continue to perform above expectations.

ashley83

26 de ene. de 2011

I am from Los Angeles but have family in Santa Barbara. I had a light on in my brand new prius and since Los Angeles Toyoyta Dealerships are a JOKE i decided to bring my car to Santa Barbara and i am glad I did. Lets face it anytime you need service it is usually a headache but not with Bonnie she was amazing and was totally refreshing she took care of me better then I could have imagined needless to say I will continue to bring my car from Los Angeles because superior service is priceless. Thanks Bonnie you rock!

neshamah

15 de oct. de 2010

Walking into Toyota of Santa Barbara was a welcome experience. The employees are dressed nicely, polite, friendly, knowledgeable and obliging. the customer service is excellent. I have been a loyal customer of another brand of vehicle for many years and the excellent service at this dealership, as well as the wonderful Prius I purchased, have converted me to a Toyota customer.

redgts4

28 de sep. de 2010

I was in the market for a used vehicle and found this dealership online. I submitted my info on their website and got a response in a timely manner. I had a test drive with Leonard, and he was very friendly, professional, and highly knowledgeable about not just Toyotas, but all the used vehicles I had questions about. My test drive was comfortable, not full of pressure like some other dealerships. I thank Leonard for his professionalism, and his follow-up call, which wasnt pushy.

diamonddave2

19 de sep. de 2010

I went to the parts department to check on parts availability for my wife's 4Runner.Hai Le helped me with suggestions on fixing the problem without spending money on a new part. He also was very helpful with my Sequoia's antenna problem.Hai Le is always ready to help with a great attitude and customer focus.

Love805

11 de sep. de 2010

All I can say is Wow! Vidal Casares was the Best Sales Consultant we have met and we love our car. He did not just sell us a car, he uncovered what my husband and I needed for our lifestyle. He listened to us and made our car shopping experience feel great and personable. There are no doubts in my mind that this is the car for us because our whole experience felt right. We had gone to about eight different car lots in a week and a half and didn't feel comfortable in any of them because of the customer Service, sales people, and inventory. We also got to meet one of the managers at Toyota named David Zuniga, he was very friendly and welcoming; he works really hard and makes things happen. Vidal is the Best Sales Consultant we have ever met and we will continue to ask for him when we or any of our family members are buying a car. I recommend Toyota of Santa Barbara California to anyone and ask for Vidal Casares because he will give you not only the best deal, but also the best world class experience and will make you feel content with your purchase of your car.

sblocal

10 de sep. de 2010

My visit to Santa Barbara Toyota was originally for service to replace license plate lights & lenses. I went to the Parts Dept to preorder the parts and was assisted by Hai Le. He took the extra step to go out and check my car to insure the correct parts were ordered. Hai noticed one of the lens was jammed up into the bumper, and took the time to repair it himself. Because of Hai Le's willingness to fully assist me, he eliminated unnecessary charges for parts and service! Excellent example GREAT customer service! Thanks!

spiritual7

9 de sep. de 2010

I had been shopping around dealerships for a truck when I walked in to toyota. Vidal Cazares was my salesperson. I let him know what type I was interested in and he never tried to steer me away from it;however he did explain the features of the other trucks. Vidal is very knowledgeable and helpful. When I let him know I was not quite ready to purchase he did not pressure me into making a decision. He told me to take my time. His concern was to make sure I drove off with the vehicle I was looking for. Eventually I returned to the dealership and Vidal had the truck transferred in from another dealer. I would highly recommend Vidal Casarez and the dealership. Thank You Vidal Casares for making my experience so comforting.

perse

3 de sep. de 2010

I recently bought a Toyota Prius. The first time I went to the dealership I was only there to research and test drive the Prius. Conrad Brooks showed me the car without being pushy. He was very friendly and knowledgeable about all features of the car. When I decided to purchase the Prius, he made sure the car was exactly what I wanted and transported the car from another dealership within a day. He was a pleasure to deal with and I would recommend him and the dealership.P.S. I received horrible treatment in Ventura, in comparison.

wendyb610

29 de ago. de 2010

I leased my car from this dealership three years ago and it was time to either trade in or purchase it. Conrad Brooks and Jenny helped me decide that keeping the car was a much better deal and worked to get me the best rates and financing. As the lease came near, Conrad called to follow-up but was not "pushy" and when it came time to come in, Jenny called in advanced to gather pertinent information so she could have the figures ready that I would need to make an accurate decision. I was recognized and greeted appropriately by everyone at the dealership and the place was buzzing w/ happy customers. I've always had my Camry serviced at this dealership as well and that experience has been impeccable as well.

sbjo

27 de ago. de 2010

I went to purchase a new 4Runner, but when I got to the dealership I was disappointed by the new body style. David took his time with me, walking me thru the upside of the new 4Runner, and then found a couple used 4Runners with the body style I did like. He test drove all of them with me. Still undecided, he also walked me thru the Highlander & the Highlander Hybrid. He was very knowledgable & helpful & patient with me.

manus_eiffel

27 de ago. de 2010

It was great and they took care of our kids while negotiating the price. We came late at night because both of us worked and they did not mind that we kept them busy until 9PM even if they were supposed to close at 8PM. I'll definitely think of coming back in a few years for buying a new car.

a.brooks

27 de ago. de 2010

Conrad was very helpful and professional with his knowlegde of Toyota products. There are so many options that are out there it is hard to make a decision. What is really needed is to look into other financing before you commit to buying. When I'm ready to buy I will be back.

805mando

26 de ago. de 2010

I would recommend Juan Beltran to my friends and anyone that needs a Toyota!!!!When my dad bought a Camry, Juan went the extra mile to explain all of the bells and whistles. He also delivered the car to us. Thank you Juan Beltran for making it easy for us!!!

victorbeltran

26 de ago. de 2010

I have being buying cars from toyota of santa barbara and of course from Juan Beltran , and it has being always the best experience ever had from buying new cars........i recommend that if you ever think about buying a new car,,,, toyota of santa barbara is the one, I had Juan Beltran to help me and why not you...

Lscolson

26 de ago. de 2010

We have used Toyota of Santa Barbara twice now to purchase our vechiles and have been extremely staisfied with our service. Our first visit I was a first time car buyer. Our sales associate Conrad along with the finance department made it very easy for me to find my perfect car that I could qualifiy for and afford! I knew after our first visit that I wouldn't use any other associate or dealership for my future purchases! Once my family grew I needed to up grade to a larger vechile, and they made my trade in and new purchase so easy! I have referred many friends and family to Toyota of Santa Barbara and will continue to! Thank you Conrad and everyone at Toyota for all your help and generosity!

markhuston

26 de ago. de 2010

Conrad was great! We bought a new Prius and Conrad was very knowledgeable, courteous, and very helpful with us in our decision on which car to purchase. He thought of our needs and not his. We love the car it has been awesome! We highly recommend Toyota of Santa Barbara and Conrad to anyone in the market for a car.Mark Huston

NicknKelly1105

24 de ago. de 2010

We went in looking for a used car for purchase and found a great deal for the lease. I've never wanted to leave or been comfortable with a lease. The clearly explained the closed ended lease (set purchase price in 3 yrs). We were very pleased with the transaction. We got more car for a better deal then any used vehicle. They listened to my needs & previous car history to find the best fit for us. We would return there first if ever in need of another car. Especially to see John Carlisle or David Zuniga our sales agents. Also we would strongly recommend either John or David to anyone interested in a new or used car. This is our 3rd Toyota and we could be happier. We also have a 1995 Toyota Avalon in addition to our new leased 2011 Toyota Sienna.

dtcook

23 de ago. de 2010

David was the only sales rep I contacted who provided exactly what I wanted (copy of Dealer Invoice) the first time I contacted him. He also obtained availability of various combinations of options for the truck I was interested in, and when the sale was completed, delivered the truck to my house 100 miles away. That is very good service, and is why his dealership got the sale.

April sellers

23 de ago. de 2010

Working with David was a pleasure. After checking the prices with other dealerships he gave me the best price. The complete transaction went quickly and smooth. The people at the dealership were all very pleasant and accomadating. David did a thourogh job in the overall presentation of the vehicle that I purchased. I will continue to purchase my vehicles from this dealership and will recommend them to my friends and family.

davidguzik

22 de ago. de 2010

John was very competent and pleasant to deal with. Highly recommended! We have had other experiences that were not nearly as good. John took a very personal care for us and was sensitive to what our needs were, and was also helpful when it came to arranging financing.

ballen3

22 de ago. de 2010

Toyota of Santa Barbara is filled with excellent employees and the atnosphere is very promising. I've been to a few other dealerships in santa barbara and I didn't feel the same way I did at the toyota dealership. Zegory Clincy made my experience at toyota very enjoyable and fulfilling. They're the best!

trifam3

22 de ago. de 2010

Toyota of Santa Barbara was the only dealer to respond to my direct questions via email, as I had requested, so theirs was the only call I returned. By the time I went to the dealer, I knew exactly what I wanted and what I would pay, which made for a short, painless experience. I'm in my 60s, and this was the best car buying experience ever!

dperumean

22 de ago. de 2010

Very friendly, receptive to my needs, alerted me to something in my price range and came to my office to deliver paperwork to me. What also helped was weeks later when I went in for something else, the salesman remembered me by name. It is nice to be remembered.

swift

22 de ago. de 2010

I have purchased 2 cars from Zegory. Both times he has been extremely helpful, professional and friendly. He is very patient and knowledgeable and took the time to review all the features of my Camry with me. I have recommended him to a number of my friends and colleagues and will continue to do so.

EMunoz

22 de ago. de 2010

My visit to Toyota of Santa Barbara was very sucessful. I am always hesitant when going to buy a car but ot anymore. My experience with Toyota and Zegory was tremendous. He was very knowledgeable and willing to help with anything, customer service was number one for him. There was no messing around they got me the truck I wanted for the best price. I recommend buying a car from Zegory every chance I get. I no longer dread going to buy a car when I know Zegory and Toyota are there to help.

nailsbyruth63

22 de ago. de 2010

I thought my experience at Toyota of Santa Barbara was very good. From the moment I entered the lot I was treated kindly and respectfully by Zegory Clincy. He answered all my questions and knew about the cars I looked at. I will definitely refer people to Zegory. It's refreshing to walk on to a car lot and have a salesman who is patient and kind.

mtneer

22 de ago. de 2010

Don't go South, it isn't worth it. I drove all over and then got the best deal here at home. John is a great guy to work with and his boss David is a straight shooter. I was shown things on the car nobody else showed me, I was treated respectfully at all times, I can't tell you how surprised and happy I am. Great Dealership!!

fjcarp

21 de ago. de 2010

The deal that i got on my new car was great, it did not take much time like other car dealers. The sales person Conrad gave me all the information and show me all the controls on my new car, he was patient with me. I'll definitely be back and recommend to others this dealer.

kmhbk

20 de ago. de 2010

After seeing the vehicle online, I called and spoke with Hector. He invited me to come see the car--he would have it ready for me. Upon arriving, the car was in the front lot ready to go. After the test drive, he helped me with my trade-in and gave me a great price on my 'new' car. He even pointed out how I could save money on financing. He was helpful & friendly, but not pushy. The whole experience was very nice. I would definitely buy from this dealer again. And, I have recommended my friends to them.

rburgh

2 de ago. de 2010

Went to get a new car. Didn't come with everything it was supposed to. When we asked for a refund on the items missing we were made fun of like we were poor and were making a big deal out of a small amount of money. We were told to basically shut up and be happy we got a good deal on the truck. we were even asked by the salesgirl if we wanted to not take the truck over the equipment not provided. When we got home, more items were missing. When we called about that, my son was accused of lying. This dealership gives car salesmen a bad name. I will never by a Toyota and if I break down and do so it will never be from this dealership.

Douthitt

16 de jun. de 2010

James and Grace DouthittWe have been looking for a used car for qabout a month with ne luck. Our daughter referred us to Toyota of Santa Barbara. Conrad Brooks was the first sales person to contact us. This guy was polite, friendly, professional and NOT pushy. It took Conrad two weeks of trying hard to find us the exact car we wanted. Also he worked hard to get us the price and monthly payment we could handle. I have already referred friends to Conrad. We will shop their again. Thankyou Conrad.

DavidFJr

11 de jun. de 2010

GREAT CAR BUYING EXPERIENCE. See John's (Carlisle) and David's team. Ask for them personally.Best Toyota car buying experience--and I am a Toyota guy from way back!Did everything to make experience pleasant.Drive from all over Southern California to see this dealer.

DVW

11 de jun. de 2010

I have been going to Toyota of Santa Barbara for over 20 years now. The staff is consistently incredible. Friendly, service oriented and professional. They stand behind their product and they value the relationship. Over the years there have been a few issues and I am incredibly impressed by the professionalism and the respect I experienced. I recently ran in to Zegory downtown. We bought our latest car, a Prius, from him. I wanted to thank him and the dealership for the generous program they implemented at my daughter's high school. During the conversation, I explained that the benefits of the navigation device and other programs on the device were lost on me. He was very helpful and asked when I could come in so he could give me a tutorial (even though I have the CD). I appreciate being treated as a valued customer and Toyota of Santa Barbara appears to have infused this quality in their business ethos.

izzyag

10 de jun. de 2010

I made it very clear before I set foot in the door. I had been in "text" conversations with David letting him know exactly what I want, what I expected on my trade in, and what I was willing to pay. He made all that happen and all I had to do was coming in and do the 3 signatures, the 200 initials, grab the keys and I was out the door.I am busy during the day and commute so I really didn't want to hang around after work dealing with car salesmen. David made it happen and I was out the door in about an hour. Cheers to David!

JSwat

12 de ene. de 2010

The staff at Toyota was very helpful during my most recent search for a new car. Chris was knowledgeable as well as friendly. I will definitely purchase my new car at Toyota. Chris really showed me just how superior the Toyota brand is compared to other vehicles. Thanks Chris!!!

jjbraswell

12 de ene. de 2010

I came in to look at the dealerships inventory of used trucks and was very impressed at your costumer service. Even though i wasn't planning on buying a truck, I came home with a great 2001 Tundra. After my exprience with Toyota I doubt I will ever go back to a Ford. Thank You

saladrika

11 de ene. de 2010

Thank you, Conrad! My brother and his wife have been car shopping for a long time. Since I consider myself a 'CAR' girl, they count on me to help them car shop. We looked at Honda, Lexus, Ford...Toyota was by far our favorite. Conrad was the only salesperson who actually had our needs as his first priority. Again, thank you, Conrad!

karibeary37

11 de ene. de 2010

i like my new used car.I like the way that i was treated by george and his coworkers.i am happy with my purchase fro the Toyota dealer ship.I went in that day and wasnt sure i was going to buy a car..I drove off the lot with a new used car..George was friendly and knowledgeable and professional.

sbenhayon

10 de ene. de 2010

Jorge was very helpful. The entire staff was friendly including the manager and finance staff. The kids loved the popcorn and the toys in the dealership kept my 3 year old busy. The staff was knowledgeable and knew the Toyota Sienna inside and out. I would recommend SB Toyota to friends.

joelharwin

10 de ene. de 2010

We found George (Jorge) to be knowledgable, courteous, and efficient in helping our purchase of a new 2010 Prius. George was personable and attentive to our needs and found the exact car we were looking for. Thank you George and Toyota of Santa Barbara, Joel Harwin.

lalvarad

9 de ene. de 2010

Everyone was very friendly and attentive. Jorge from the beginning was very professional but at the same time he made me feel at ease with he wonderful personality. Jorge is the definition of customer care. He is a great asset to your organization, because of him I will for sure recommend my friends and co-workers to Toyota of Santa Barbara.

dchapman

9 de ene. de 2010

I started visiting S.B Toyota three months before I intended to buy. I met Jorge the first day and he was very helpful and patient for months until I made up my mind on model and color and then kept me well advised of the status of my order until it arived two months later. I always knew the current status of new vehicle deliveries to S B Toyota, and Jorge made sure I had opportunities to look at other models and colors while I was waiting for my original order. I had multiple test drives and Jorge was very thorough in introducing me to all of the features of my new Prius.

sbbuyer09

28 de dic. de 2009

We bought a 2010 Prius II in December 09, and we had a good experience. Our salesmen were Juan Beltran and Farrell Odendhal. At first, we tried going through the Costco Auto Buying program, but the price quoted to us was too high. Without using the program, Farrell gave us a price that we were comfortable with after we told him what our expectations were, and Juan went out of his way to get us the exact car, color, and package that we wanted. Juan was very friendly and informative, especially when we first took a test drive. We didnt feel pressured to buy, although we did feel as if they did initially try hard to get us to buy at a higher price and purchase one of the cars on the lot at the time (not what we wanted) using standard sales techniques. That is their job though, after all, so we were able to look past that. This was our first new car buying experience, so we dont have anything to compare to, but our experience was pretty much what we envisioned it would be. We brought our car home on the same day that we went into the dealer. Quite unexpected, as we were expecting a long wait time for the car we wanted to be ordered.The day after we brought our Prius home, we did encounter one hiccup. We were being driven crazy by the dreaded constant reverse beep and wanted to get it changed to a single beep. For the 2010 model, this has to be done by the dealer. We found they wanted to charge us $110 to change a setting. But we spoke to Kurt Dohy, the customer relations manager. He comped the charge for us, agreeing to change the setting for free, and proved to us that this dealership cares about making you happy and satisfying the customer.Overall, we had a good experience, and we would recommend buying a new car here, especially if you want to support local businesses.

trkbyer

14 de sep. de 2009

The staff at Toyota of Santa Barbara were very friendly and warm. While David and I were filling out paperwork for the used truck I purchased. They got some pizza from Costco and offered me some. Pizza AND a truck? Awesome. The test drive went well and the experience overall was honest and up-front. The prices for the vehicles seemed a little high, but I suppose that is the way it goes in Santa Barbara.

sralessa

31 de ago. de 2009

Toyota of Santa Barbara is truly a great dealer to buy your car from! The friendliness of the staff and the service is absolutely perfect! I just bought a new truck from them! Also David O'Dwyer was my salesman, and i gotta say he is the man! He got me the truck I wanted with even more options that I have asked for! They called me to see how things are going many times in the past week! They really do care about their customers!Way to go Toyota SB!!

Scott.Keener

28 de ago. de 2009

I Purchased a white 2010 Scion xB from David O'Dwyer. The car was in perfect condition and was freshly washed when I picked it up. David was able to put me in the exact vehicle I wanted and was able to give me a competitive price. I was treated with the upmost professionalism and courtesy. I will be buying my next vehicle from Toyota of Santa Barbara.

vrios

19 de ago. de 2009

I got an interior repair and car was returned to me full of ash from local fire. the window had been left open over night. the service guy rubbed the ash into the cream leather interior and tried to send me home. when I complained, management at the dealer where quick to become defensive and claim they had done nothing wrong. no apology! I had to take my car to get an interior cleaning somewhere else.

blansdon

9 de mar. de 2009

Toyota of Santa Barbara, Matt Haas specifically, but all employees, has consistently given me excellent service. He always calls, explains, and gives me the best price (applies specials, etc). Like most people, I hate car "issues", and they are kept to a minimum here.

lourdesmtz

26 de feb. de 2009

I had to get some covers for my car seats and i went so that i could get help putting them on, Hai Le was very helpful, he helped me put the seat covers on. He has always been very helpul when we bought the car he helped us out. All employees at this dealer are very friendly and helpful they will always help you with whatever you need help with and with any questions you have.

erinstewart

9 de feb. de 2009

I went into Toyota Santa Barbara with a clear intention of what I wanted, a 2009 Toyota Yaris, the out-of-the door price, monthly payment, interest rate, and trade-in amount for my Camry. Within a day and a half we had reached a deal! Joe was honest, sweet, and informative, he made us feel relaxed and comfortable, no pressure. Frank was determined to find a win/win that worked for all of us. He listened to what my desires and needs were and made it happen. Wes was funny, willing to stay beyond hours to meet our deadline, and efficient in closing the deal. Conrad was warm and welcoming, very thorough in making sure we understood how everything worked on the car. He made us feel very taken care of. Adam was clear, efficient, and honest, letting us know exactly what we needed or not regarding gap insurance. I am grateful to Toyota of Santa Barbara for making buying our car an extremely easy and pleasant experience. Thanks for the excellent service!In gratitude, Erin and Moizee

ToyotaBuyer1

17 de ene. de 2009

Toyota of Santa Barbara has the new school winning attitude: Totally honest & up-front staff, no gimmicks, honest about inventory and quotes, flexibility, internet savvy, and the best price for literally hundreds of miles. I negotiated a price over the phone and through email and within 36 hours of first contact I owned the truck. Go the extra mile if you have to, it's worth it!

richappelbaum

30 de nov. de 2008

I walked into SB Toyota and walked out with the 2009 Prius Touring of my choice. (I had previously bought 2 Priuses there; one was destroyed in the Tea Fire, along with my home.) Sid's service was excellent; he gave us a good discount because we were fire victims; and the whole experience was entirely positive. I have worked with this dealership for many years, service all of my Toyotas there, and give them the highest marks. Sid in particular is a pleasure to deal with; no high pressure, instead interesting conversation (much having nothing to do with cars), and first-rate results.

ngier987

11 de nov. de 2008

Once I showed up to the dealership, I was greeted and brought water and didn't feel pressured to make any huge decisions like I have in the past at other dealerships. Conrad made me feel calm and collected and showed me numerous cars without making me feel bad for working so hard for me. My overall experience was great because when I left the dealership, I was happy with the service, the experience with everyone in the office, the condition of my used car, and the price. I would highly recommend this dealership and especially the dealer, Conrad Brooks, because of the service I received when I was there.

iamboku

9 de nov. de 2008

I have purchased cars from Hai before and will continue to do so. I went through several choices of cars before deciding on which one to purchase and Hai never tired of getting me information that I requested. When I finally chose the car and model I wanted, he spent a long time trying to find it. After purchasing the car, he followed up on every detail, even helping me install car seat covers I purchased elsewhere. I have his cell phone and email and can ALWAYS reach him with a question or problem. If you are going to buy a toyota (and you are nuts if you dont), buy from him.

chapa330

4 de nov. de 2008

After dealing with other dealerships in the central California area I recieved the best response from Toyota of Santa Barbara ie, Conrad Brooks and Wes Hoser. These two gentlemen were extremely professinal and worked as hard as anyone I have ever dealt with to find me the vehicle that I wanted. They hustled to get me the one and only vehicle that was available in the central and southern California regions and because of their great help I got the exact vehicle in the color I wanted and with all of the options and accessories I was looking for. And above all I was very satisfied with the price I got. Because of Conrad and Wes, Toyota of Santa Barbara for all intents and purposes has gained a lifetime customer.

Katina Etsell

2 de nov. de 2008

I had a great experience with Sid. he took me out for a test drive...even to my house so that i could make sure the car did not bottom out in my driveway which is steep. He was informative and professional. Answered all my questions honestly. I needed to transfer money to pay for the car, and they filled out the paperwork and gave me the flexibility to pay in full in two days. Then when i came to get the car, it was washed, full of gas and we went for another drive to make sure I handled the car without difficultly. They even programmed my bluetooth so I could use my cell phone right away. I was introduced to the service staff and customer service rep, where to bring my car when it is time for service. Everyone was friendly on the three different occasions that I came in...best of all I love my new Prius!Katina Etsell

sbwoshy

1 de nov. de 2008

Purchasing my Toyota Tundra was a great experience. They offered extensive knowledge and friendly service throughout the process. I spoke with Hai Le. Hai was informative, friendly and didn't pressure me into anything. The whole process went very smoothly and I was extremely happy with the price I received. I would recommend this dealership to others and would definitely purchase another vehical from them.

itsme_mayann

29 de oct. de 2008

toyota santa barbara has catered to our needs and has given me different options about the car i want, giving me information i know and i dont know about the car they have also been patient in finding the car and has been keeping me posted about updates that i need to know, about processing the document and has given us options about car financing. thank you toyota, hai le had been very helpful as well.

micki391

25 de oct. de 2008

We first bought a Sequoia there, IN OUR HOMETOWN! This was after purchasing a used Sequoia from an out of town dealer, thinking that a dealer in Santa Barbara would charge more. Were we wrong! Hai Le beat the used Sequoia price with a new Sequoia, plus extras and a better deal on the extended warranty we wanted. Plus, it was so incredibly low pressure. Everyone seemed like our friend, or even like family.So when the gas crunch hit, we thought for a year about the Prius. We are obviously careful consumers, but did not hesitate to go to Hai Le again. And we weren't disappointed. We got our price, again without any pressure. Everyone was happy and laughing. I now think it is so fun to buy a car. I certainly never thought so before meeting Hai Le and his team at Toyota of Santa Barbara! You won't be disappointed either!

Ironman3

15 de oct. de 2008

Very Impressed and happy. From the moment I spoke to Sid on the phone, to the final handshake goodbye in my new 2009 Toyota Sienna, Sid was as friendly and professional as I could have hoped for. Not only did I end up with the EXACT car I wanted, Sid did everything to keep me involved with the process AND showed me some vehicle options that would actually SAVE me money, but he wanted me to see what was available before making such a big purchase. I appreciated that. The rest of the sales team was very friendly and great to work with. As a director of a transit agaency, I highly recommend working with Toyota of Santa Barbara. And no reflection on the other sales people, but I will return my business to Sid also. Thanks guys for making it, almost, too easy!

juanpadilla

8 de jul. de 2008

Just had a bad experience with Toyota of Santa Barbara. I tried to buy some parts ( O-rings , nothing fancy ) from them and was quoted a price that was more than 100 percent markup over their cost! I don't mind paying a fair price for something but paying that much just because the dealership is greedy? No way!!!!! The guy on the phone acknowledged the markup. My advice is to buy your parts elsewhere so as not to get taken to the cleaners. They must think their customers are stupid. I for one am tired of getting gouged by businesses here in Santa Barbara. Business owners think that just because we live here, we can afford to pay more - a lot more than the average consumer. Well, Toyota of Santa Barbara, think again. You are the reason we citizens of this beautiful city drive the extra distance to other locations to purchase just about everything elsewhere.

ajhsantabarbara

22 de abr. de 2008

I had a wonderful experience at Toyota of Santa Barbara because of my salesperson, Conrad Brooks. I went to the dealership a few times before I purchased my car and each time I was promptly greeted by Conrad Brooks with enthusiasm and a sincere smile. I had many questions throughout my purchase and he demonstrated a thorough knowledge of the vehicle along with the financing. This was my first new car purchase and Conrad really put my mind at ease and never once put any pressure on me to buy. Conrad demonstrated exceptional customer service and followthrough. I am so happy with my new car! Thank you Conrad for the great service!

cindyhann

5 de mar. de 2008

My lease was up for the Sienna I have been driving for the last 3 years and so I found myself "car shopping again." Needless to say, not too many people enjoy this process. It is due in part to the overwhelming choices one has to make, coupled with the often pressured attempts by under informed yet overly zealous salesman. I experienced this at all of the 8 different dealerships I went to, that is, with the exception of Toyota of Santa Barbara. There I was introduced to Sean who, while fairly new at the game, was very professional without being too gung-ho about it all. He knew much about the cars we were looking at, but not everything. What made the difference for me though, was that he was upfront about it as opposed to trying to bluff his way through it. He gained my trust in doing so. While I ended up not getting another Toyota this time around, I would like to express my gratitude to Sean for all his help and recommend him to anyone who is looking for a genuine salesman (and I mean that in a good way) and an enjoyable car buying experience.Cindy HannSanta Barbara

pdraghi

5 de mar. de 2008

I liked that there wasn't any pressure to buy. Chris was great to deal with. He matched another dealer's price and then continued to give consistent and honest service. I would definately buy from him again. The experience was quick and painless.

oholibahma

5 de mar. de 2008

Thank you Toyota of Santa Barbara! Salesman Chris Thomas, who is also the internet manager, and the rest of the staff treated us very well during the purchase of our new car. They were respectful, patient, and straightforward. At first we attempted to work with our hometown dealer, however one of the comments made on Dealerrater proved to be very true. After returning home disappointed from our hometown dealer, we decided to call Toyota of Santa Barbara due to information we had found on their excellent website. The deal we made on the phone was substantially better than the other dealer, and the treatment we received resulted in a very pleasant experience. I recommend Chris Thomas and Toyota of Santa Barbara without reservation!

Jessa

29 de feb. de 2008

I preferred Toyota of Santa Barbara because the sales staff doesn't creep me out like other dealers and no pressure, held off on throwing obnoxious "sign here, here here..." forms in my face , cool people. Sid provided excellent service, patience, spent a lot of time working with me on the purchase, follow up service, he's a cool dude. I like my car, she rocks. I just need to give her a name now... hmmmm, maybe Madam Speed.

beeinsbee

29 de feb. de 2008

Dealing with Zegory Was such a pleasure, he made me feel comfortable in everyway, no preassure. This dealership was fair and up front with everything. I would highly recommend this dealership to all of my famliy and friends.

shelleyannarmstrong

28 de feb. de 2008

My husband and I came in to compare the Tundra to the Tacoma as we have a 16 year old daughter involved in equestrian activities. Zegory detailed out each vehicle and helped us decide which features were best appropriate for our needs. He was respectful of our needs and pricepoint. I have been in sales for over 10yrs and it was nice to see a sales person that actually listened. We have not made a decison at this point but if we do decide on Toyota we will undoubtedly purchase from your dealership.

LBowles

27 de feb. de 2008

Mr. Clincys exceptional knowledgeable of Toyota was quite satisfying and reassuring I had come to the right dealership and salesman. I most valued and appreciated him going the extra mile to help me find something that best fulfilled my needs not only as a business woman but as a mother. I have and will continue to recommended Mr. Clincy to my colleagues and friends.

Ruth Ann Bowe, Realtor

26 de feb. de 2008

Never once did I feel like vultures were ready to pounce on me! Zegory was friendly, knowledgable and not at all pushy. This is my 3rd new Toyota purchase and my experience there was the best yet!

ariecht

26 de feb. de 2008

This was a first class car-buying experience. Everyone I dealt with from Chris Thomas all the way through Hai Lee were helfpul, reasonable, low-pressure, and fair. It was a lot different experience than I would expect from a dealership. And I have to say I especially enjoyed Hai Lee's extra attention. He made you feel valued and appreciated.

WRosing

25 de feb. de 2008

Conrad gave us prompt and efficient service. He explained the extended warranty. He brought the car to show me at my business for my convenience. He followed up after the purchase to make sure I was satisfied. He gave us excellent service and we will definitely use Toyota of Santa Barbara again.

brucester

25 de feb. de 2008

Sid Bailey, and the whole staff there, were fair and friendly. The car we bought has turned out to be terrific, and the price was fair. Sid took the time to let us see all of the cars that we were interested in. There was no rushy feeling. I would recommend this place to my friends. Bruce

sfourzan

25 de feb. de 2008

I spoke with Art Addeman about purchasing a Toyota vehicle and he was very helpful in discussing what car might suite me the best. He wisely asked me about my needs, which I hadn't given enough consideration to before. As a result I believe I will be purchasing a Corolla in the near future from Toyota of Santa Barbara, because of Art. I would recommend him as a sales consultant in the future.Sheryl Fourzan

juliamn

21 de feb. de 2008

Zegory was knowledgeable of the Toyota and Scion products and was very professional in all our dealings with him. We would recommend him to anyone we know in the market for a new or used vehicle.

Monica Orozco

21 de feb. de 2008

Zegory was tremendous in helping my find the car that suited my needs for a price I could afford. It was a hassle-free experience with a sales representative who was friendly and professional. I recommend him to everyone I know.

Charles Bradley

21 de feb. de 2008

I have been dealing with Toyota of Santa Barbara for over 20 years. My last purchase was facilitated by Mr. Clincy and I was very impressed with his knowledge and professionalism. I will use him for our next car purchase which will probably be next year. I have also had my Toyotas serviced at Toyota of Santa Barbara for all these years and have always been impressed with the customer oriented approach they take as well as the professional job they do.

nicop

21 de feb. de 2008

Great service and all around car buying experience!

jb7

20 de feb. de 2008

Will was great to work with. Very friendly and helpful. They went out of their way to accommodate me.It was frustrating trying to figure out which car would work for me with my specific issues, especially when Highlander Limiteds were rarely on the lot. The biggest frustration was to finally decide on a car only to find out that the wheels are hard to come by and only last 20,000 miles.

dmenace

19 de feb. de 2008

on feb. 19th salesman Art Addeman was very helpful in showing me a new Prius . While I'm not in the position purchase at this time I will be looking to buy a car from Mr. Addeman and Toyota of Santa Barbara in the furture.

Karen Paine

18 de feb. de 2008

I recommend this dealership simply for the quality of one of its employees - Will Graves. An honest car salesman seems like an oxymoron, but he was not only honest but kind. It was fun to take test drives of the Sienna and Prius with him. He was knowledgeable but also did not try to be a know it all - he admitted when he didn't know something and found the correct information. I sincerely wanted to buy a car from him because I felt that with his solid customer service, he deserved the commission. If you are curious about a Toyota and live in the Santa Barbara area, seek him out.

FredGooshkoob

16 de feb. de 2008

I visited Santa Barbara Toyota to possibly trade in my Ford pick up truck for a new Toyota Tacoma.The management team were friendly and Will Graves answered all my questions very well and he is a good man. He then offered me a ride on the new Toyota which was a good experience and gave me a chance to compare the drive with my Ford.Overall Will Graves provided me with a very good experience about Toyota and my plan is to go back and take a look at a white or black Tacoma when they get it in the dealership.