L. Bruce

1 de jul. de 2016

Rich B. is my service rep and I find him courteous, positive and helpful. Service took longer than I expected but that is not his fault. He is great.

Bal

30 de jun. de 2016

I own 2 lexus cars but get it serviced at Toyota of stamford..Among all service agent I have dealt with in my life, Emanuel Paiz provided the best customer service, he helped me make decision in buying second hand Lexus car by going through service records, advising on which car to buy, and inspected and serviced the the vehicle - it turned out to be a great buy.every service visits I worked with him he provided great service and advice on what to do and what to avoid-unnecessary expensesThis is my first and only review I have written for car service agent. I rarely ever write review.Highly recommend Emaneul...!

George Gurusaransingh

26 de jun. de 2016

Ken Sherwood was very courteous, knowledgable and professionable. He is an asset to your company. He explained everything to me prior to the work being done and conducted himself as if it was his company. i would definitly refer friend and family to this service department because of him.

Van Johnson

26 de jun. de 2016

Very professional service. Quick, thorough & good craftsmanship. Never have had any problems with their work.

Odson Meritile

19 de jun. de 2016

I have a nailed tire and I took the car to that dealership since i have coverage on tire Vin Uquillas was so courteous to take my case in consideration and even left her office to go to the repair shop in order to make sure i receive a quick service. I couldn't expect more than that. Thank you so much Vin Your service have been appreciated! Keep up the good job!

Richard Giafardino

17 de jun. de 2016

The service that i received from Jim Coughlin when i was there the other day was great and friendly. He was very helpful with questions that i had and was quick with the answer. He took the time to find out if the car would be ready right away or not.

Penelope Moore

16 de jun. de 2016

I recently brought my car in for Service at Toyota of Stamford. Natalie Sanabria was the Service Consultant that assisted me. She is a very pleasant and helpful individual who has goes out of her way to see to it that I receive a high level of service. She gets me a ride to work as soon as possible and answers all my questions by taking the time explain to me any pending issues in a knowledgeable manner. When I left she personally went and got my car for me and drove it around to the front of the service area. She is a very pleasant individual who makes this experience a positive one and the reason I bring my car for service to Toyota of Stamford. She is certainly an asset to this dealership.

Mitra Vasisht

16 de jun. de 2016

I was at Stamford Toyota recently for my RAV4 service and the rep assigned to me was Mr. Emanuel Paiz. I wanted to go on record to state how comprehensively he did his job and how politely and efficiently he helped me. He went the extra mile by tweaking the I phone connection to my car's blue ray which had been dysfunctional for a while. Emanuel is an asset to Stamford Toyota. I wish him the best in the years to come. Mitra Vasisht

Bob

16 de jun. de 2016

Nice job thank you. Accommodated me we a short notice and I was able to wait for my car and it was serviced in a timely basis.

Michael--Hockey Dad

14 de jun. de 2016

Rich provides an always smiling face and professional attention to detail on each of the three service appointments involving tire rotation and oil change. Rich provides an uncommon attention to detail which allowed the service to be performed within one hour of arrival. I love this dealership which provides wifi service and a waiting room with coffee and a place to work while waiting. Great dealership and service by Rich worthy of five star excellence.

prius owner

11 de jun. de 2016

Ken Sherwood excellent, he explained about the service.

Linda A.

6 de jun. de 2016

Toyota of Stamford, Brian Patouhas were terrific and helpful. Would highly recommend...

Guillermo Julca

3 de jun. de 2016

When you are paying your money for some service is very nice to get good/excellent and friendly customer service as I got with Vin Uquillas from Stamford Toyota dealership service. Thanks Vin keep the same track then by sure many customers will be so satisfied with the kind of attention to the customer that you provide. Rgds, Guillermo

Vincent H

2 de jun. de 2016

Brian Patouhas has consistently given me great advice and supervised the progress and quality of service since I bought my 2009 Prius on Dec. 4., 2008.

Stephanie Ruiz

23 de may. de 2016

I had my tailgate repaired here, took longer than expected but that's fine they didn't have it in the warehouse. The person who was in charge of my vehicle was David Cotaling (the manager). My negative experience was that I was promised a full gas tank and vehicle would be returned to me back to the way it was. It wasn't. Gas tank was not full, they increased my mileage, and they returned my vehicle back to me filthy. My son's blanket was in the trunk, his car seat holder was filthy with dirt and the passenger console had shoe marks on it. What made it worse was how I received an email on MY opinion to give them a rating. I put fair and explained why. Not too long later, I receive an email from the manager stating to please give them a good review making it sound like a demand. The rating is a customer's opinion on how the service was, not a demand of what it should be for their benefit! Disappointed with the manager! Not good managing skills with customer service.

Michael

3 de may. de 2016

We had a great experience with Ron Cruz at the dealership. He was quick to return my calls and emails and made sure we got the best deal possible on our new car.

Mike

2 de may. de 2016

Recently took my vehicle in for service at Stamford Toyota and was very pleased with the quality of work performed. Went in for a window repair and other maintenance related services. Everything went extremely well and without any issues. Thank you Brian Patouhas & Jim Coughlin. Keep up the good work.

Pattidolphin809atgmail.com

1 de may. de 2016

Rich Breksa is the best service advisor. I wouldn't bring my car to anyone else as he's been with mea long time. I trust whatever he tells me is wrong with my car. I'll never leave Toyota and I willcontinue to work with Rich!!

Anwar

29 de abr. de 2016

Great servicing... Special thanks to Jim for quick service..... Like they way things were ha handled

Concerned Customer

27 de abr. de 2016

I went in to get a synthetic oil change and tire rotation. They claimed that oil prices have gone up so it would cost more. Price changed from $75 to $130. Oil did not go up. I called another dealer. They informed me that Toyota raised prices on April 1st, but not nearly that much. They told me that it is $7.50 per quart and $6 for a filter. Service said it would be $70 for the oil change and $20 for the tire rotation. I can believe a $15 increase but not a $55 increase.

Mycar

21 de abr. de 2016

Jim Coughlin And his staff at Stamford Toyota couldn't have been nicer. I'd been going to a dealer closer to home in the next town but had not experienced the friendly efficient service Jim and the people at Stamford gave me. I plan to continue using Stamford Toyota from now on!

Richard

20 de abr. de 2016

Went to Toyota of Stamford for service on my vehicle and had great experience with my Service advisor Ken Sherwood . What pleasure to meet him would recommend all my friends to see Ken Sherwood at Toyota Of Stamford .

Bob

18 de abr. de 2016

Rich Breska is an excellent service representative. He always is professional and makes sure you are satisfied. Overall the service dept is very good. I will definitely recommend Rich and the dealer.

Sanford Yoshikami

16 de abr. de 2016

The last few years Viny Uquillas, my service advisor at Toyota of Stamford, has been very courteous, efficient, and always helpful in servicing my car. I have the highest regard for him. I plan to continue bringing my car in for service at Toyota of Stamford according to the schedule he gave me. He has helped me in all the the times in the past two or three years when I brought my car in for service and I plan to keep on seeing him in the future. Viny is an employee of yours that would make Toyota of Stamford proud.

CT Scicchitano

15 de abr. de 2016

It was time for the brakes to be fixed up and I was able to come in and have the repair done on a time frame good for me. Brian was fully aware of my situation and took care of all my concerns without any hassles and to my great satisfaction. Even better, when it was noticed by myself and the parts manager, Malik Pracha, that there was still a problem with the brakes, we let Brian know and they were promptly dealt with the next day as I waited. Dealing with people like Brian and Malik make me envious; I can only imagine what it';s like to work with such professionals on the job. This isn't the first time Brian and Malik have been a great help for me - last year they were there when my Sierra got rear-ended, and again they were complete professionals dedicated to helping me get my car back on the road ASAP. I hope to be seeing Brian and Mallik at Toyota of Stamford for years to come. Thanks guys!

Ivy K.

13 de abr. de 2016

I called into Toyota of Stamford after having such a bad experience with another local Toyota dealer I wasn't going to lease a Camry at all even though that's the car I wanted. After a conversation over the phone with the Stamford sales rep. Steve Sentementes and his assistant Rosanna they told me they had the exact car I wanted on the lot and their price literally saved me over a thousand dollars. Within two hours of that call I was driving home in my new Camry. I found everyone I worked with at Toyota of Stamford friendly, honest, and professional from another man named Steve that showed me my new car to the woman in financing. If you want a stress free, no hassle, experience where you know you are getting a fair deal I strongly recommend Toyota of Stamford.

Richard Williamson

11 de abr. de 2016

We were able to schedule regular service within a day, and the time allotted was adequate to complete the job. The time for the next regularly scheduled visit was specified.

Volodymyr Mulskyy

7 de abr. de 2016

I like be client of Toyota in Stamford CT because they always listen carefully what you want and then give you help to make right choices what always make you satisfied!!!

annettespivey

3 de abr. de 2016

I had a wonderful experience this Saturday April 2, 2016 at Toyota of Stamford. Benjie Buckle of Sales Dept and Anthony Capolupo of Finance Dept- both worked patiently with me until they found the best solution for me. I am very happy with my new Corolla. Everything about Stamford Toyota is great- from Sales to Finance to Service. I highly recommend these great guys and this wonderful Dealership!

Trish

2 de abr. de 2016

I purchased my Toyota at the end of 2002 and have all my services done at Toyota of Stamford.I have been using Rich Breksa as my service advisor for 12 years.. That in it self says it all. He is kind, accommodating and will answer all your concerns. Use Rich Breska you will not be disappointed.Trish S.

Moch

1 de abr. de 2016

15,000 mile check up. Manny at the desk is wonderful! He remembers who you are what has happened to you in the past and listens attentively.

Jrod0016

31 de mar. de 2016

Alfonso was great! Made us feel comfortable and was never pushy. Made the whole experience easy. Also Sal was great. They both made the buying experience a piece of cake!

David D

28 de mar. de 2016

I am leasing a Toyota corolla 2015, and have gone in for required maintenance. I have excellent customer service help from Emmanuel Paiz, the whole process has been very easy and the work well done. I wish I had this customer service from all my other service providers ! I recommend Toyota of Stamford to anyone looking for a good product.

DavidB

27 de mar. de 2016

Rich Breksa took great care of me and my Tacoma during my recent routine service visit. Very happy with the service - was in and out in a timely manner and everything taken care of. Thanks.

Duarte family

27 de mar. de 2016

Brian Patouhas' superior customer service has led me to purchase 2 additional Toyotas, which I will only have serviced at Toyota of Stamford. I would not trust my cars with anyone else.

Naomi G.

25 de mar. de 2016

Thank you Brian Patouhus and Toyota of Stamford for the superb service and guidance.

jp7645

23 de mar. de 2016

This is my first purchase at Toyota of Stamford. The folks there were very professional and knowledgeable and help me make a deal that I am very satisfied with. If you visit the show room, I recommend you try and work with either Leila or Steve, they were great!

joe44

22 de mar. de 2016

Toyota of Stamford always make my service experience easy and I deal with Rich Breksa who is a true professional and always goes the extra mile.

Debating to buy another car or not

22 de mar. de 2016

Rich Breksa was the one who serve me. He is very help, give detail information. If we decide to get another car we will definitely go to Rich.

Jennrey12

19 de mar. de 2016

I went to Toyota in Stamford looking to purchase my first car, the staff was very friendly. I told Jay everything I was looking for in a car, I'm happy with the car I left with (Toyota RAV4). Jay & Eliana Were very helpful I would recommend anyone looking for a car to see Jay.

DAT

18 de mar. de 2016

I had a recall and scheduled maintenance performed on my Camry Hybrid recently. Brian Patouhas provided excellent service. He was polite, arranged a ride home for me quickly, and was courteous, efficient and attentive. I appreciated his customer service.

Venzadrive

12 de mar. de 2016

Everyone was so helpful, very attentive and friendly. Thanks for Natalia, Brian and Tony for all your help. You guys are awesome especially Tony. Your customer service is beyond expectations!

Disappointed Customer

12 de mar. de 2016

Since my previous posting I have heard from the general manager of Toyota of Stamford, have have been assured that they are doing everything in their power to resolve this issue in a fair and reasonable manner. Perhaps my expectations of the speed at which such an issue could be resolved were not reasonable. I wish to formally retract my previous statements regarding Toyota of Stamford not standing behind their product, as they are now quite obviously making an honest effort to do so.

Carpal125

8 de mar. de 2016

I like to get my Toyota serviced here because they have the experience, parts, and know-how. Their service is courteous and timely. Service rep, Rick Breksa, explained things clearly and would check back to let me know how things were progressing. A pleasure to work with.

Papito

3 de mar. de 2016

Good custermer service &abustle place But they need to work on service charge & other feesHave better way to deal with prices Rich is good guy

JimC

29 de feb. de 2016

The Toyota Camry excessive oil consumption issue was finally recognized by Toyota and Stamford Toyota performed the repair, gave me a free loaner and I was kept apprised of the status of the repair the entire time. I really appreciate the assistance these guys provided.

grohiit

25 de ene. de 2016

I had some issues when I first contacted for service. I bought my car here back in 2010. When I tried to contact them for extended warranty reimbursement, they were very un-responsive. I had to call more than 10 times. The first 5 times, I got forwarded to a voicemail. I promptly left a message but no one ever called back. The next few time after insisting, someone took my message and promised to hand deliver it to the relevant person. Again no response. I had to repeat this cycle few more times. Then I contacted them through the Facebook page which was very effective. I immediately got the attention of the sales manager who took care of things quickly. I was asked to contact Toyota and get a letter. As soon as I did that, the very next day my check was mailed to me. I am yet to receive it, but I'm happy that they were able to take care of it immediately. I rode a roller coaster of customer service, initially it was very bad and as soon as I got their attention, it was very quick and helpful. I would also recommend that they have better systems in place so that all requests are handled rather than only the requests that are escalated. Good luck to Toyota of Stamford to make it happen.

Heny12fromCT

31 de dic. de 2015

Want to purchase a vehicle and get quality service, product specialists who know the product and the absolute best value for your money? Shop Toyota of Stamford! They are the best at what they do. The inventory is better than any other Toyota dealer around, the certified pre owned vehicles are the BEST in Farfield and Westchester County COMBINED! The GM and his sales management team are extremely knowledgable and will give you the best deal on ALL Toyota models. Toyota of Stamford will always be my top choice for my lease and car purchasing!

ex new customer

16 de nov. de 2015

I started going here, close to where I now live, rather than make the trip to DCH in Mamaroneck, where I bought my Prius. Although there has been a couple glitches in their service, they do try hard to get it right, and come up with solutions. They are very knowledgeable and I trust their advice.

Jerry51

30 de oct. de 2015

I've shopped for cars in the past at many dealerships and regretted everyone one, until now! Toyota Of Stamford is first smart decision you will make when buying or leasing a new car. I recently purchased a NEW 2016 Toyota Corolla Special edition. I love it! My experience buying the car was seamless and enjoyable through the entire process. The only ride I was taken for was out of the showroom. Everyone from the receptionist, car dealers, management and of course the finance dept were outstanding and professional. Toyota Of Stamford can make your driving dream a reality! I have no problem referring my friends and family to Stamford to buy their next vehicle. It's worth the trip. I will be a customer for life.

Fairfield County satisfied customer

24 de jun. de 2015

I inquired with this dealership through their internet manager (Steve Sentementes), after working with a few other dealerships on the same car. Steve was professional and responsive, made the entire transaction painless, and saved us considerable money throughout the process. There are several Toyota dealerships in my area, but Stamford is the first place I will go next time, thanks to Steve and company.

Mike Jr

1 de may. de 2015

I would only recommend Toyota of Stamford to Lease or Buy a vehicle! Benji is so very kind, comforting, honest and caring to not go to him is just wrong! Toyota made me feel like a King! Thats why this is my 4th Toyota Rav 4 Lease!! Also Benji was a negotiator,educator and facilitator !! Derek and Anthony Cap were outstanding also!!!!

Jaywizzyfre5hx

13 de abr. de 2015

I have nothing but great comments about Mr. Buckle and the Toyota of Stamford dealership. I came into the dealership and Mr. Buckle couldn't have help me out any better. I was $3000 negative on my trade and Mr. Buckle and the staff helped me get a payment I was comfortable with and I'm now driving and loving my new 2014 Toyota Corolla! Thanks for everything!

GP

15 de mar. de 2015

Fairly new to the area, we decided on Toyota of Stamford from reviews here and on other websites. We were not disappointed. Tom Purcell was courteous, helpful and straightforward. The entire process was quick and painless, and we left with the feeling that we were treated with respect, spoken to with honesty, and that we should feel comfortable coming back. We'll get back to you if and when this happens, but in the meantime, we strongly recommend the place.

Patrick

9 de mar. de 2015

I wanted a great car and didn't want to be dragged through a sales show. I found my car and was given a great deal on my trade in. It was simple, easy, and I couldn't be happier. The hardest part was picking which color I wanted. I look forward to bringing my car in for all its services.

BHendrich

16 de feb. de 2015

From the beginning this was a hassle free process. I've heard horror stories about car dealers and I was very cautious throughout most of my shopping. However, Toyota of Stamford provided a level of transparency above and beyond any other dealer that I visited. I received a great car at a great price and I'm still receiving great customer service even after I drove away in my new Corolla. I couldn't be happier and wold recommend Toyota of Stamford to anyone in the market for a great car and value. I'd like to especially thank Alfonso Borja & Brandon Campbell. These two gentlemen were instrumental in my car shopping experience. Toyota of Stamford has earned a customer for life!!!

Arctic Shopper

12 de feb. de 2015

On Monday, the day after the Super Bowl, I decided it was time to finally buy a new SUV. I'd been doing my homework for some time and narrowed my search down to 2 or 3. While visiting dealerships I discovered really only one was ready to assist me, Toyota of Stamford. While other dealers were still covered in snow and some not even open. The staff at Toyota of Stamford had removed the snow off of more than 100 vehicles and the grounds itself. It truly made the dealership look like its own little oasis. The only thing that impressed me more was how easy the staff at Toyota of Stamford was to work with. From the salesperson I worked with to the Sales Manager who gave me a great price on my new SUV and my trade, Toyota of Stamford is top notch. The staff at Toyota of Stamford truly take pride in what they do. Great job Toyota of Stamford!!!

HighlanderDriver

8 de feb. de 2015

We were looking to purchase a new vehicle and we needed one fast. After test driving and shopping with several dealerships in NY and CT, Toyota of Stamford was the one that won our business. Alfonso Borja was a wonderful and patient product specialist we have met that day. He did not give us a run around with sneaky sales pitches and wasted our time like other dealers. Alfonso gave us the price, a chance to think over and price out with other dealerships. He was able to deliver a specific color and trim level we wanted on a Highlander within a couple of days. I highly recommend Toyota of Stamford for your next Toyota purchase and Alfonso Borja for your sales and product specialist.

bmorris72882

4 de feb. de 2015

Throughout my search I reviewed several makes and models of trucks. However, of all the dealerships that I visited I felt that Toyota of Stamford was the most educated & informed of all. The General Sales Manager, Brandon Campbell, that I worked with even drives a Tundra himself. He reviewed with me several times to ensure that the truck was exactly what I needed. I couldn't be happier with my truck and Toyota of Stamford. Toyota of Stamford has made a customer for life. Great job!!!

ChrissyRav4

3 de feb. de 2015

I was extremely impressed from the very beginning. After reviewing extensively online, I was contacted by Toyota of Stamford. We scheduled a time for me to come in. Upon my arrival, the vehicle I was interested in was pulled up to the door and ready to test drive. From that point on all my expectations were exceeded. From the salesperson to the sales manager. I love my Toyota and I love Toyota of Stamford. Great job!!! Keep up the good work!!!

EFQ

23 de dic. de 2014

Going to a dealership always means spending a bit more for your service and repairs, but at Toyota of Stamford, they make it worth it! By providing excellent service, they can apply deals that save money for us, their satisfied customers! I wouldn't go anywhere else.Thanks, everyone - from those who answer the phone, to the Service Managers, to the technicians: you all do a great job!

Evo24

22 de dic. de 2014

Fantastic sales experience and the finance department was a delight! I was taken care of immediately and everyone at the dealership was so friendly and made my used vehicle purchase quick and painless! Highly recommend this dealership, they have very relaxed environment that puts the buyer at ease. Great communication from all the staff I came in contact with that made the process very simple. My Matrix is in amazing shape and the condition of how it was sold was outstanding! Keep up the good work and thanks for being awesome!

Jim Harrison

28 de sep. de 2014

I had been looking for my Certified Pre-Owned Toyota for about 10 months. I live out of state, but tracked one down at Toyota in Stamford, CT. Worked with the Internet Department, who handled the transaction all the way through, and I had my vehicle in no time. Everyone in the dealership did a fantastic job. I cannot remember everyones name, so I cannot mention just one name, and leave the others out. If you read this review and are looking or have been looking for a certified pre-owned vehicle, and this dealership has what you are looking for-your search is over! You cannot find a better price, nor a vehicle in better condition. All the vehicles seem to be in perfect condition. Check them out. You will not be sorry!! Jim

Jordan

16 de ago. de 2014

The entire process was quick, painless, and fun. After a short correspondence via email, I walked into Toyota of Stamford to meet with Justin and Steve and walked out of Toyota of Stamford with a 2014 Corolla S. The two were extremely helpful and informative, never trying to pressure me into a vehicle I didn't want. They helped me with my insurance and gave me great money saving options. I am very thankful for everything they've done!

mash919

9 de ago. de 2014

How lucky were we when my husband and I were assigned to Benji. He helped us configure the seating to accommodate our 2 service dogs. Benji found just the right car to suit our needs. He was patient, informative, and most of all, honest. A real straight-shooter.We recommend him highly and wouldn't hesitate to use him again for our future Toyota purchases.

Sherry Warshauer

9 de ago. de 2014

Benji Buckle was a dream to work with. His 28 years with Toyota helped us to find just the right car for us. He helped us to configure our new car to accommodate our 2 service dogs. He was informative, patient, honest and most of all, a straight shooter. We wouldn't hesitate to work with him in the future.

Jonathan

6 de ago. de 2014

We just bought a new Camry at Toyota of Stamford. Our salesperson was Peter Bosco, and he was knowledgeable, patient, and provided us with a very smooth, pleasant and transparent buying experience. We needed to explore a few cars, and gravitated towards the Camry. We got a good price without any drama, and I am happy to recommend Peter Bosco and Toyota of Stamford.

Sullie519

29 de jul. de 2014

What a pleasure it was dealing with the team at Toyota of Stamford. I have poor credit and had some negative equity on a vehicle and Albert worked tirelessly on a plan that would work for me. I am truly great flu for all the hard work they put in and couldn't be happier!

deli111

26 de jul. de 2014

For starters, there has not been one visit where you did not have at least one customer in there screaming about problems they had with your service. There was one time I remember everyone making fun of a caller who asked what they thought was to be a ridiculous question. They made fun of the caller, back and forth telling joke after joke to every co-worker that walked by at the callers expense. Isnt that a little immature and unprofessional especially in front of other customers? Not everyone has the experience of your employees or lack thereof I should say. That same day I reported one of your drivers for speeding off in someones car that is putting their trust in you while they leave it for a service. The clerk gave a half smile, proceeded to speak in Spanish over the Nextel and then transitioned back to English stating slow down, take it easy with the customer cars. Little did he know just because I dont look Spanish I understand it and in Spanish he told him something to the effect of you cant be doing that with customers standing right there. I could not help but to think, I hope one of the owners catch them in the act of mistreating their vehicle. From the beginning I have had nothing but issues with your service department. If youre unclear with the history, please allow me to bring you up to speed again. After my purchase I brought my car back to you to be looked at because my fog lights had an excessive amount of condensation in them. Upon arrival, I was expecting to be approached with great customer service, which I was told to expect before my purchase. Instead of assistance, I was walked outside with one of your service clerks who quickly tried to turn it around on me. He told me he had seen this before and there is no way it was the car. He then he asked me What did I Hit. Before I knew it he went back in and one at a time, service clerk after service clerk appeared which all concurred with his theory. It was only after I mentioned that I was going to take the car to another mechanic that their tuned changed. After inspection it was discovered to be a Factory Defect, a brake in the seal. How smart did they look now? The next issue came with the peeling of the paint on the inside back passenger wheel well. AGAIN, I am back at Toyota, AGAIN it turned into a group spectacle and AGAIN the blame was turned on Me. I was told I probably have hit a pothole or it could have been from the salt and ice during the winters. Funny thing is, it wasnt winter, the car was brand new and it was only peeling in one spot. After waiting for an adjuster to look at it, it was discovered to be defective AGAIN!! Picking up the car after the replacement work was completed I noticed the replacement piece looked to be defective. After a song and a dance and being reassured that if the paint peeled it would be replaced, frustrated I left. The next issue I had was when I had your facility put rain guards on my car. When I got my car back I noticed approximately two inch scratch down the outside middle of my window. Once AGAIN the blame was quickly turned elsewhere. I was told the scratch was most likely caused but a rock/salt stuck in the window rubber and when the window was rolled up it was scratched. Funny thing is AGAIN there was no snow and it was NOT there before I dropped it off. Your service people finally did something right, they took pictures of my whole car from every angle which later came back to bite them when they tried to say there was no way it happened there. After looking at picture after picture, no scratch was on the window but there was one clearly visible when I picked up my car. When the employee who completed the installation was asked about it, he admitted to leaning on the window with a tool in his hand. You in fact were present and were involved in this issue. To your credit you did offer to replace the window at no charge but told me you were not responsible to re tint the window. As I booked my most recent appointment for the 50,000 oil change and tire rotation, I mentioned that I had a coupon for a discount to be applied on any SERVICE and a coupon for a free car wash with any SERVICE. I was told to present them at the time of the write up, which I did. At the time of the write up I was told that I could use the free wash coupon for that SERVICE but unfortunately, I would have to come back during the week because they were booked. The kicker is the car wash coupon was valid for the SERVICE, but I was unable to use the discount coupon because you dont consider the 50,000-mile to be a SERVICE. How can it be considered a SERVICE for one and not the other? Can you clarify? I asked for Toyota to check my brakes because they sounded like they were grinding and I was told that you dont do that with a 50,000-mile oil change? I had to explain that you were rotating the tires so why wouldnt you check the brakes. If this were the case then why is it that the brakes were checked on all my other scheduled maintenances? When my car was finished the clerk told me that they did not rotate my tires because I needed new tires and a wheel alignment but my brakes were good. How did you check my brakes if the tires were never removed? I asked if there was any warranty for the tires and I was told that I was lucky to make 50,000. Upon doing research on my own I discovered that on my tires there is in fact a 60,000 mile limited warranty. The stipulations are that the tires had to be rotated every 5000 miles, which they were and I had to have a wheel alignment once a year or every 10,000 miles. Dont you think as Toyota being my primary source for my vehicles maintenance something should have been said about that? No, it was Never Mentioned, but the clerk was quick to mention that it was going to cost almost $1200 for new tires and an alignment. The last thing I want to mention is that fact that I always have to call about 30 minutes before you close because I never hear from you all day even though I make an appointment and drop my car off between 7-730 am. I am always told the earlier I drop it off, the earlier I will get it back. That has yet to be the case. When I called last time I was told my car was finished and the paper work was being completed as we spoke. Can I ask why when I got there my paper work was not even started yet? Are you in the business or make it a habit of being untruthful to your customers? I know for a fact I am not alone because as I mentioned before, there is always someone arguing with your service people every time I have been there. Thanks,Anthony

Nancy in CT

18 de jul. de 2014

I have been a customer for many years , and my parents were customers before me. And I have now taken my eldest child, a recent college grad, to get her own first car. So we are on the third generation of customers of Toyota of Stamford . I couldn't be happier with the experience of purchasing, leasing and servicing cars. I highly recommend them.

Mark Christoffersen

18 de jul. de 2014

My wife and I were greatly pleased ee made the longer trip down to Stamford, after suffering a disappointing buying process at two other Toyota dealerships from which my wife and I walked out. Justin and his dealership were true to their quote over the phone, and Benji walked us through the purchase including the financing along with the help of Eiliana. They provide great customer service. Thank you! Mark and Sue

Ralph R

30 de may. de 2014

If you want to buy a car, then make sure you speak with Tom Purcell at Toyota of Stamford. I have purchased two cars in the last three years with Tom and I am completely satisfied with the positive experience I had. I leased the first time and bought the second time. He made both transactions the easiest I have ever experienced. He listened to whatI wanted and found the car for me. Informative and honest Tom is great to work with on buying or leasing a car!

Yortuk S.

28 de may. de 2014

We bought a new Highlander two years ago from Toyota of Stamford and focused on them for our most recent small SUV purchase. It was between a Honda CRV and the RAV4.The lease vehicle return process at Honda was tedious, so we were somewhat down on Honda as a result. This year at Toyota we were fortunate to get Albert Gonzalez as our salesman. He was exactly what we like in a salesperson. Informed about the product, but not trying to close the deal at every turn. We made a couple of visits to test drive and examine the CRV, and each time Albert was patient and professional. No hard sell whatsoever. Once we settled on the vehicle and the price we had to contend with the predictably annoying Finance and Insurance ritual, where (at any car dealership) they try to sell you high margin products you do not want or need. In our case we had to deal with not only an over market "doc fee" , but an attempt to charge sales tax on the doc fee. Sadly, because most people lease their vehicles, they don't focus on the final capital cost with all the fees and taxes loaded on. It's only the monthly payment that is emphasized. Notwithstanding the aforementioned annoyance, the buying experience with Albert was very good. We would recommend him to anyone interested in a Toyota product.

James Clegg

28 de may. de 2014

Josh was nice, informative, patient and got everything he needed to get done done. I'm very happy with my service. Thank you.

Rhonda Gray

28 de may. de 2014

I went to toyota to look at purchasing a used vehicle. I worked with saleperson John Spano. John showed me different options that i was not aware of. He took the time to let me know the differences between leasing and financing. I was surprised to know that i could drive a new car and still be in the monthly payment range that i wanted. John treated me with the respect that you would show your own family. John Spano is a salesman that i would highly recommend to anyone purchasing a vehicle. He is friendly, honest, and really takes the time to LISTEN to the customers needs. Most importantly he was not pushy at all. Thank you John Spano and Toyota Of Stamford for making this purchasing expierience the best ive ever had.

Richard F.

23 de may. de 2014

Hey I just brought a 2014 Camry SE sport from Toyota of Stamford, Upon my arrival in the parking lot I was welcomed by John Spano who immediately assited me on finding my dream car. He gave me an idea on what it was I was looking for and how much I was willing to spend. I honestly love the choice that i've made thanks to John Spano I get to drive home in my new baby, oh did I forget to mention he offered me coffee! Thank you John Spano of Toyota of Stamford! "Let's go places"

JaneP

18 de may. de 2014

Buying my new Camry Hybrid at Toyota of Stamford was an excellent experience. The salesman, Tom Purcell, spent a couple of hours with me while I looked at various Toyota models, sat with me in the cars, and showed me all their controls. I never felt rushed, and when I had decided on the Camry, the finance director, Anthony Capolupo, didn't "up" the price as if the salesman had forgotten something and was very helpful when I decided to trade in my 16-year-old Honda. When the car arrived, Tom showed my husband and me over the car with all its bells and whistles. All in all, a delightful experience.

Sean

17 de may. de 2014

The salesperson Steve DeFelice was very knowledgable. He make my experience enjoyable, stress free and productive on both ends. I walked out with a beautifuul 2014 Scion. I would definitely recommend him to familyand friends.

Kevin

15 de may. de 2014

I went in on my lunch break to purchase a Toyota Camry SE and was able to complete the entire sales process in an hour. I knew what I wanted and the salesman, Steven Defelice, quickly got me a very good price and showed me the exact car I was looking for. He was friendly and knowledgeable and did not waste my time. The financing was completed in-house and the sales manager, Brandon Campbell, resolved a last minute issue quickly and in my favor. I picked the car up that same day after work. Thumbs up across the board for each person I dealt with. If you are looking for a hassle free experience this is the place. Great job guys.

Kevin2014

14 de may. de 2014

I purchased a new Toyota Camry SE from Steven Defelice and could not be happier. I would definitely buy a car again and would recommend Steven to anyone. The sales manager Brandon was extremely helpful and resolved all my issues to my satisfaction. Finally, Eliana was pleasant and very helpful with the financing. Overall the experience was great. If you want to avoid the normal stress of buying a car- go to these guys. I will definitely deal with them for all my future needs. Great job guys.

TM

6 de may. de 2014

I bought a certified pre-owned Toyota from Stamford Toyota. Tom Purcell was my salesman. I needed to have a few things checked after I owned the car for a few months and Tom was extremely attentive and helpful with the process. He is someone I would definitely do business with in the future and recommend to my friends and family.

The Maestro

4 de may. de 2014

I could't be more delighted after salesman Joshua Solsol made shopping for my favorite Toyota a dream come try for both my wife and i on Saturday May 3, 2014. Josh was very knowlegable and courteous. The hours flew by. We were blessed to have explored the great new cars at Stamford Toyota with such a competent and courteous host. We would love to buy our next new car from Mr. Solsol. louis & ann crescenti

Dan Bradley

30 de abr. de 2014

What a great experience I had with Stamford Toyota and specifically Elise Brown my sales rep. I went in needing a small car to commute to work, but not know which one I was really only looking. Elise engaged me as I was browsing and helped me through all of my questions. I narrowed my search to a Corolla and Elise was able to find what I was looking for on the lot. She walked me through the entire process from car to keys and I drove out by noon with my new car. So far I love it and should have done it sooner! My next car will be from Toyota of Stamford and I will call Elise to help me again. Thanks to Elise and Toyota of Stamford. Dan Bradley

Mario

29 de abr. de 2014

We were so impressed, we came back for a second car within 2 weeks! Salesman Peter Bosco and his manager were great showing us multiple options, keeping the business honest by telling us straight forward what they could and could not do for us. There was no games. Peter was so great he had searched for possible cars we would like when we came back the next day. I would definitely recommend this dealer to everyone!

S. Clark

23 de abr. de 2014

Car shopping can be a harrowing experience for some, especially for a single woman who has never had to in the past. I was pleasantly surprised with my personal experience at Toyota of Stamford, CT. Elise Brown helped me, and took all my fears and misconceptions out of the process. She was friendly, professional and knowledgeable. She followed up, but was not a nuisance as I experienced with a competitor. Anyone in the car buying process would do well to seek her out!

Camry212

23 de abr. de 2014

From start to finish I was pleased with my experience at Toyota of Stamford. They were kind and focused on what my needs were. I love my Certified Camry and will be telling all my friends to go to Toyota of Stamford. I would especially like to thank Alfonso, Brandon and Anthony for all their hard work. Great job!!!

CC2014

23 de abr. de 2014

Great experience purchasing a new car through Toyota of Stamford. The sales staff was very professional and took the time to answer all my questions. I got a great car at a great price and would definitely recommend that anyone looking for a new car visit this dealer.

Neha

22 de abr. de 2014

Went there after seeing a listing for Toyota Camry priced at $14,995. Called up to confirm if the car was still available - they said it was. This turned out to be just a bait and switch. As soon as I went there (on the same day as I called up), Justin and Steve said - "Sorry, the car seems to be sold". However they offered me another camry listed at $16,995 and immediately brought it down to $15,995. All good till here. When I went back after 2 days to finalize the deal, I told them I wasn't interested in buying the extended platinum warranty (7 years, 100k miles) for $1350. The guy, Anthony, who sells the warranty wasn't pleased. Steve said he could talk to the GM to finalize the deal for $15,995 but Anthony won't let him. He kept meddling in our talks - kept saying that the car was more worth than $15,995. Finally, Anthony proposed that we would get the car for $15995 only if we buy the warranty from him (which is supposed to be optional) else we would have to pay $16,200!!! How can they force us to buy an optional warranty and how is it supposed to affect the base price of the car?? We walked out and decided to never go there again.

Chris Chenoweth

21 de abr. de 2014

I was highly satisfied with my experience at Toyota of Stamford this past weekend. Elise was the sales rep that I worked with and she was knowledgeable, professional and friendly. I didn't feel like I was being pressured to buy outside of my budget and we found the perfect car. She explained leasing as an option I hadn't even considered before and I am happy to say that the next time I need a car I will want to use Elise as the person to help me. Also I would recommend her to any friend or family that's in the market for a new vehicle. -Chris Chenoweth

Cara

16 de abr. de 2014

I was in bad need of a vehicle after my Nissan Altima broke down. I needed something that was reliable, AWD, and affordable. The salesman Tom Purcell was so helpful and accommodating. He found me an awesome 2010 Toyota Matrix at a price I could afford. I have been so happy with my new car and will definitely go back to Toyota of Stamford next time we are in need of a new vehicle!

Catherine

16 de abr. de 2014

I drove to Stamford from Boston because I really liked the RAV4 and also because of how John Hennessy was upfront and frank over the phone. I had gone to another dealership closer to home and got the run around. So, I was very pleased to have been given honest information over the phone and so I had not qualms about driving out to buy my new RAV4 2013. They all were sooo nice and it was actually a fun experience.

NICOLE

16 de abr. de 2014

I want to thank Elise Brown and Toyota of Stamford for all their help with buying my new car. The process was easy and Elise took care of all of the paperwork for me which took the stress off. I would definitely recommend Elise and Toyota of Stamford to others who are purchasing a car.

Elaine G.

16 de abr. de 2014

My experience buying my new RAV4 was a positive oneI attribute a good part of that to working with Elise Brown, who was efficient, responsive and proactive in handling the varied aspects of the sale. Reinforced my decision to buy my second RAV 4 through Toyota of Stamford. Thank you!

barbara

14 de abr. de 2014

4/14/14 Today I decided to lease a Toyota Camry with the help of Peter Bosco. He was professional and not pushy at all. Excellent service. Thank You Barbara

Paul M

11 de abr. de 2014

I cant say enough good things about Steve. I came into Toyota with several delicate issues in regards to my car and he took the time to personally help me with everyone. Because of his help, my process was stress free, and if I ever need any advice, or looking to buy/lease a Toyota, Toyota of Stamford will be the only place I go because of Steve. Thanks for all of your help. Paul

David B.

11 de abr. de 2014

I had a great experience buying my car with Elise at Toyota of Stamford. The service was great and the staff very professional, from sales to the finance department. They had a great selection inventory to choose from and were willing to work with me on finding the best vehicle to fit my needs. Thanks!

Elyce Brown

9 de abr. de 2014

In January of this year I purchased a new Toyota Sienna from Toyota of Stamford. I had a great experience. My Sales Consultant was Elise Brown. She was very knowledgable and very easy to work with. I felt I was given a great price on great vehicle. I am very happy with my purchase and will recommend Toyota of Stamford to others. -Elyce Brown

Slawek1

8 de abr. de 2014

Great dealership. Salesman ANDREW PAWLOWSKI was very knowledgeable and easy to work with. I had a great experience. I will always recommend this dealership and ANDREW PAWLOWSKI to everyone who want to buy a Toyota.

N.Grant

7 de abr. de 2014

I would like to thank Elise Brown, in the Toyota of Stamford Sales department, for providing excellent customer service during my vehicle purchase process. She and the dealership's courteous and patient demeanor is greatly appreciated. THANK YOU, N. Grant.

Lucas

7 de abr. de 2014

We bought a 2011 Toyota Camry back in January. Elise Brown and Anthony Capolupo were nothing but supportive. As we were just rellocated from another country, a lot of paperwork was needed and they really helped us in solving all issues. They even allowed us to change the car after we had already selected one, for my wife suddenly wanted another one! Finally, the car is fantastic, we are delighted and we fully recommend doing business withToyota of Stamford.

Noreen

5 de abr. de 2014

I came to Toyota of Stamford very unsure of what I wanted. Tom Purcell was the salesman I dealt with and he was so knowledgeable and helpful! I left the dealership in an amazing new car, and I couldn't be happier. When its time for a new car, I will definitely be back to this dealership!

Paul B

5 de abr. de 2014

This is the 4th car I buy from Toyota of Stamford They are much friendlier/much less stress that other Toyota dealers that I have visited Laid back, honest and easy to deal with Much better prices that Toyota of Wesport

Fred Pressman

2 de abr. de 2014

Elise Brown is an excellent salesperson for your franchise. She is very upbeat and knowledgeable about your product and was a lot of help after I received the car (which by the way I am delighted with). On a scale of 1 to 10 I would give her an 11 to 12. She was a delight to deal with and I will ask for her the next time I buy a car! From a very pleased customer...Fred Pressman

Kandra

1 de abr. de 2014

I must say that this was the best experience at a dealer I have ever had. They listened to my needs and really made me feel like they wanted to help me not just sell me a car. Elise Brown was so sweet and helpful, she got me the car that I wanted and the price point that I was looking for. The process was so simple and fast I came home the car the same day. I would recommend anybody looking for a car to go to Toyota of Stamford, they are the best!!

Anonymous

31 de mar. de 2014

I needed a new car after my old Ford died out on me. Toyota of Stamford was able to get me my dream car within two days. I have never had such amazing customer service or been in a dealership with such a friendly atmosphere. I would recommend this place to anyone who wants a great car at a great price.

Happy Toyota owner

30 de mar. de 2014

From the beginning of our buying experience, to the time we drove away, Steven Sentementes was nothing less than terrific. He did everything possible to make us completely happy and totally satisfied with our purchase. I would absolutely recommend Steven to anyone looking for a new or used Toyota.

Rumana, M.

27 de mar. de 2014

My experience with Toyota of Stamford was excellent. They are friendly and very helpful especially Elise Brown. If you are buying a car, you need to visit her. She is amazing. I went to Nissan and Honda dealer prior visiting this place and I felt the difference. Toyota of stamford is the best and amazing. Excellent customer service...

Happy customer

25 de mar. de 2014

Went to Toyota of Stamford for test drive , met with Tom Purcell. We tried a Rav4 and just too small for us and we were about to move on when he suggested we might like a Venza,. He said he had one himself and liked it . We were not even familiar with it and took a test drive and it was perfect for our needs. He called me later with good fair price and we decided to get it . They located the color and seats we wanted as our first choice and whole process was very professional, without pressure and no annoying nickel and dimming that we had experienced at other dealers. Overall a highly recommended experience for personal service and satisfaction.

Penny

22 de mar. de 2014

My experience at Toyota of Stamford was exceptional! Elise Brown made the whole leasing process easy. I love my new Rav 4 & I will recommend her & the dealership to my friends & family!

Daniel L.

21 de mar. de 2014

Had a fantastic experience leasing a new RAV4 at Toyota of Stamford! Elise Brown was a pleasure to work with and is a credit to the dealership. She patiently explained all the RAV4 features and options and quickly arranged for a test drive vehicle for me to try. Derek Kotarowski, whom I purchased three cars from previously, talked me into merits of leasing versus purchasing. Elise put together the financial illustrations quickly and ran through all the scenarios that I wanted to see. My trade-in car was appraised quickly and I was happy with the price that was offered to me. I was very pleased to learn that I could trade in my old car, pay for the lease with an attractive one-time payment and receive a check back! Anthony Capolupo finalized the paperwork and final numbers and did a great job also. My car was ready the same day and my wife and daughter were very happy with the new car!

Schmidt

15 de mar. de 2014

I was in search of a new car and I came to the right place! Everyone at Toyota of Stamford was very pleasant and showed genuine interest in my needs and wants as opposed to just selling me any car. I was helped by Elise Brown and she showed me exceptional customer service and made the car buying experience very simple and easy!

RAV4HappyRidgefiedl

15 de mar. de 2014

Hands down I will recommend Toyota of Stamford to everyone I know wanting/needing a new car. I went to the dealership today to discuss a new lease and trade in. Two hours later I left with my new car! Thank you and kudos for exceptional service to Brandon Campbell, Alfonso Borja and Anthony Capolupo. From start to finish a pleasant experience. This was far from my first time purchasing/leasing a vehicle and I'm still a bit speechless over how pleasant and professional these individuals were to work with. There are other dealerships closer to us (Ridgefield) It was more than worth the little bit of extra driving time. Thank you! My husband's next car will be from Toyota of Stamford!

Gaurav

15 de mar. de 2014

I have purchased my first used certified Toyota Corolla from the dealer. I found the price quite reasonable and happy with overall process of financing and final delivery. Elise helped at every level to get the documents prepared, picking me from train station or from house and dropping back. Even she helped picking the car from home and get it fitted with floor mats and mechanic checkup for some minor door vibration. So far it is very good experience. All the best to Elise and Toyota Team.

brettbloxsom

7 de mar. de 2014

Everyone here was of great help. Tom Purcell is one of the best salesman I have ever worked with. Thank you all for everything. This was an excellent experience.

morenabrny

3 de mar. de 2014

Very happy with the costumer service provided by Albert Gonzalez. He made the process very easy and gave me the best price possible. I was able to purchase the exact car I wanted. (The exterior color, interior color, model)

elvie014

28 de feb. de 2014

Albert was a great sales person. Although I knew what I wanted, he provided me with other information that was very helpful. He gave me the info verbally, he also walked me through everything & showed me how to use everything in the vehicle. This is my second rav4 and I would not hesitate to recommend this dealer. Over all it was a good experience all my needs were met and my questions were answered.

gabrielleengh

25 de feb. de 2014

i was in a tight spot when my car broke down. I needed a reliable car to drive to work every day, but both my bad credit from student loan issues and lack of savings limited my choices. I looked all over CT for a used car, and couldn't find anything that I wanted to sink money into and was worried that without sufficient warranties, another car breakdown would really set me back. After lots of research, I decided a used Toyota would likely be one of my best options so I went to Toyota of Stamford. Tom Purcell, Justin Nolletti and Anthony Capolupo walked me through the whole process, and I drove out with a lightly used Toyota (15,000 miles) on an overall package that exceeded my expectations, and will acually help my credit profile in the long run. Toyota of Stamford inspires the trust of an extended family. I'm so grateful that I can drive an affordable car with great piece of mind. Go see them.

dlew1963

21 de feb. de 2014

Had a fantastic experience leasing a new RAV4 at Toyota of Stamford! Elise Brown was a pleasure to work with and is a credit to the dealership. She patiently explained all the RAV4 features and options and quickly arranged for a test drive vehicle for me to try. Derek Kotarowski, whom I purchased three cars from previously, talked me into merits of leasing versus purchasing. Elise put together the financial illustrations quickly and ran through all the scenarios that I wanted to see. My trade-in car was appraised quickly and I was happy with the price that was offered to me. I was very pleased to learn that I could trade in my old car, pay for the lease with an attractive one-time payment and receive a check back! Anthony Capolupo finalized the paperwork and final numbers and did a great job also. My car was ready the same day and my wife and daughter were very happy with the new car!

nauset

10 de feb. de 2014

I have nothing but good things to say about my Toyota of Stamford experience. Albert Gonzalez was very attentive to my needs and helped with my decision making. Before I left the car lot, Albert took the time to review all the options and accessories my Rav 4 offers. I am looking forward to a wonderful relationship with Toyota of Stamford.

yeimy2189

8 de feb. de 2014

Albert was so full of knowledge & great customer service! Made sure I picked out what I needed. Not only did he give me the info verbally, he also walked me through everything & showed me how to use everything in the vehicle. This is my second car and I would not hesitate to recommend this dealer. Over all it was a good experience all my needs were met and my questions were answered.

whopf01

17 de ene. de 2014

My wife and I showed up 1 hour before closing on a Saturday and left a half hour after closing having purchased the exact car my wife wanted for a great price. Steve Sentementes handled the sale of the car smoothly and was ontop of all of the details so that the car was delivered to us in perfect condition. Anthony Capolupo handled the paperwork without a hitch and gave us good advice on which warranty to buy, advice which we followed. John Linn, the General Manager, even pointed out a scratch during the sales process he would repaint, a scratch we didn't even notice.These guys are great. A very stress free experience, the way car buying should be.

lucasclaria

16 de ene. de 2014

We bought a 2011 Toyota Camry 3 weeks ago. Elise Brown and Antonhy Capolupo were nothing but supportive. As we were just rellocated from another country, a lot of paperwork was needed and they really helped us in solving all issues. They even allowed us to change the car after we had already selected one, for my wife suddenly wanted another one! Finally, the car is fantastic, we are delighted and we fully recommend doing business withToyota of Stamford.

dinabegetis

3 de ene. de 2014

Albert was great! Provided excellent customer service! I would recommend Albert and Toyota of Stamford to all my family and friends. Thank you. Dina B.

Dcrulez727

19 de dic. de 2013

I went to Toyota of Stamford to turn in my 2010 corolla for a 2014. Brandon was very helpful and gave me all my options. He was insightful and gave me great advice. Albert even helped me get a better car insurance policy and saved me money! Everyone who helped me answered all of my questions. They really were looking out for what was best for me. I would recommend these guys to all of my friends and family!

Bklipper

16 de dic. de 2013

My Prius wouldn't start and I called AAA. While I waited for them, I called the dealership and spoke to Ken. He talked me through what the problem could be, then made sure to fit me in once I got the car to the dealership. He did a great job.

BAFuller

14 de dic. de 2013

I gave this dealership an Excellent review because from the minute I decided on leasing an Avalon, I received a detailed description of the car and all its advantages from John Henesy, who in turn referred me to Alfonso. Alfonso made the "paperwork" seem like a breeze. He was quick and efficient and very thorough. He went over all the features, paired my phone and contacts which was a big help and when I drove away, I felt very familiar with the car. Anthony, the financial guy, was very helpful and courteous and made that process seem effortless as well.I am a big fan of Toyota and would definitely recommend this dealership to all my friends and family. Thank you.

SuzanneOB

5 de dic. de 2013

Greg was very helpful, friendly and patient! Everyone I dealt with--Greg, Brandon and Anthony--was great. All friendly, knowledgeable, helpful and not pushy at all. I highly recommend Greg and Toyota of Stamford.

mav06007

4 de dic. de 2013

This is my second time leasing a car from Toyota. Albert has helped me both times and he has been EXCELLENT!! He is someone who really tries to satisfy the customer and is never pushy with sales. He is dedicated to his job and customers. He has contacted me months after my purchase to make sure everything is going great with my car and that I have no other concerns. He focuses on building a customer relationship with his clients which is not something you find everyday. I am truly thankful!

EganBell

2 de dic. de 2013

This is the second vehicle I have purchased from Benji. And I I urged my mother to buy one from him too. He is knowledgable, friendly and no pressure. He made sure he understood exactly what we were looking for and helped us be sure we got all the features we wanted without trying to sell is on features we didn't want. I have already recommended him to my nephew. Eliana was very helpful with our financing options and made I understood all the paperwork. Overall a very pleasant purchasing experience. I will definitely return to Toyota of Stamford to work with them.

Cosmos1980

1 de dic. de 2013

Best sales guy there gave me a great price on my car if anybody want to buy a car go see Albert at Toyota of stamford ct

CamryFan

26 de nov. de 2013

I must say that I was a little worried when I started out that morning looking for cars, but Toyota of Stamford was fantastic. From the moment I walk in the door the experience was great. I highly recommend this dealership, and I love my new Camry.

Rav4Gal

26 de nov. de 2013

I visited several dealerships, and Toyota of Stamford was the first one that listened to what my needs were and took the time to help me find the perfect vehicle for me. Their staff was truly knowledgable and showcased true professionalism. I couldn't have been happier with my experience and love my new Rav 4. Toyota of Stamford is where I will be purchasing and servicing all my vehicles from now on.

TOSSucks

11 de nov. de 2013

Ill start with a short summary of my experience at Toyota of Stamford, then Ill explain my situation: I now own a car that gets much less gas mileage then advertised, feel like I overpaid by quite a bit, had my credit score unnecessarily lowered (since they ran my credit twice), received a "coupon book" that doesnt have what they claimed it did and genuinely feel like I've been lied to and taken advantage of in every way possible. If we just had one or two things go wrong, I would have never posted a long, negative review...but there were so many annoying things that happened, that I felt the need to take the time to write this. Please read on for details and the full story:I'd like to start by saying I expect nothing to come from this; The deal is done, we own the car, it's all over. I'm not writing this review to try and "get something", I just want to warn everyone of what to expect from Toyota of Stamford. I'd also like to point out I'm not using anyone's name from the dealership, as I don't want to get anyone in trouble. Everyone's allowed to have bad days...but that doesn't mean I have to sit there and take it when someone treats me badly.I'll start from the beginning: I first visited Toyota of Stamford with my wife a few months ago (August 2013) when we were looking for a new SUV. We had visited pretty much every single local dealership and after arriving at Toyota of Stamford, we were approached by a stereotypical "sleazy used car salesperson". We were really interested in the Rav 4, so we decided to endure the salesperson's patronizing sales games. A good example of one "game": When I asked about prices and financing, the person refused to answer, instead asking me how much I wanted to spend, what vehicles from other manufacturers we were looking at and how much they were selling for. When I insisted on getting a price, we were taken to the person's desk. Instead of talking price and financing, the person pulled out a printout and read comparison features of similar models of competing SUV's. My wife and I politely got up and walked out, as the salesperson was literally not answering any of the questions we asked. We were still interested in an SUV and liked the Rav 4, so instead of going for a test drive, we rented one. That's right: We'd rather waste the money on renting a Rav 4, than deal with that salesperson for a free test drive. After driving the rental (brand new 2013 Rav 4) for a few days, I realized it gets 19 miles per gallon. NINETEEN, all on the highway...almost 30% worse than Toyota claims (thats not Toyota of Stamfords fault, but its worth noting). We ended up deciding to just keep our current car.Then, in early October 2013, we decided we needed to replace our other car (we wanted a used sedan this time) and went back to the same dealerships we visited when we were looking for SUV's. As before, some of the dealerships were great, others were terrible. When we walked into Toyota of Stamford, we purposely avoided the person we dealt with last time and were approached by someone we'll call "salesperson #1" (remember, I don't want to use anyone's real name). Shortly after our conversation started, salesperson #2 kept coming over and interrupting. They were both polite, but I still don't understand why salesperson #2 kept interrupting? Was #1 in training and needed help? Was it some cheesy sales tactic? Anyway...We tried to find a car that was cheap with a warranty. Salesperson #2 said they found a car that fit our needs and quoted a price in the high twelve thousands. It was more expensive than similar cars from the other dealerships, but we wanted to keep an open mind, so we decided to take it for a test drive. Salesperson #1 took us around in it and the car turned out to be a happy medium: I liked the Mazda best, my wife liked the Ford best and neither of us minded the Toyota, so we decided to take it.The next time the price was mentioned, we were filling out paperwork for the loan and my wife and I noticed the price was listed as around $13,900. We were both surprised, since we thought Salesperson #2 had previously quoted us a cheaper price, so we questioned it. I want to be clear: We didn't yell, we didn't cop an attitude, we just both said we thought the other salesperson quoted a lower number. Salesperson #1 immediately snapped at us and launched into a mini rant: "No way!! I can sell that car all day for thirteen-nine, there's no way it would be less!!..."Salesperson #1 continued on the short rant and we sat there and listened, perplexed as to why we were getting snapped at (we weren't getting yelled at, but we definitely werent being spoken to the way we should have). Someone who overheard salesperson #1 went and got salesperson #2, who (politely) confirmed that the higher number was the actual price. I'll be completely honest: It's totally possible that both my wife and I heard salesperson #2 wrong...and it's equally as possible that salesperson #2 accidentally said the price wrong when it was first mentioned. We're all allowed to make mistakes, but if we knew the price was higher (MUCH more expensive than the Mazda I liked), we wouldn't have even bothered with it. To be honest, I would normally just walk out of a dealership in a situation like that and the fact that I stayed means that everything past this point is my fault. In fact, I've walked out of this dealership before (as mentioned earlier) and I've done it plenty of other times when dealing with other dealerships in the past that treated me badly (which, sadly, is quite common around here). There's never an excuse for being snapped at...especially when I'm the customer. Also, my wife and I were both being polite...it's not like we started yelling about the price, we just asked. I'm not sure if this was all a misunderstanding, or if the price swap was intentional. Honestly, it doesn't matter to me: Ive bought many cars over the years and have worked with some really great dealerships before. Toyota of Stamford was not one of those. I should have just left and never looked back, but I was really tired of the whole car buying process and just wanted it over with. I realize that since I didn't walk out, I shouldn't be complaining, but I'm posting this review to warn others, not to complain.We continued to move forward with the paperwork for the loan and we were shown an extended warranty plan. Normally, I laugh at these, since they're usually overpriced and are only valid in specific scenarios (doesnt cover a lot of items, for it to be valid, you have to have your car serviced at the dealer, etc), but the finance person made a claim that seemed too good to be true: If we bought the extended warranty and didn't use it, we'd get all of the money back after the warranty period was up. I made sure to ask many times and the finance person insisted it was true, so we bought it. I figured Id only use it if something really expensive broke and if not, wed just get our money back after the warranty period was up.Next, we waited a LONG time for the loan approval to be finalized. It wasn't until a few days later that we realized the dealership ran a credit check on each of us twice. Anyone that keeps track of their credit will know that every "hard inquiry" will lower your credit score and they never told us they were doing that. Also, I'm sure that added to the long wait we were subjected to. I understand that wasn't 100% the fault of the Toyota of Stamford employees, as they were simply waiting for the loan results after they submitted them. Still, my wife and I waited for over an hour, when at other dealerships, we were approved in literally minutes.After a total of about two hours, the final paperwork still wasn't back from the loan center, but we were approved, so they allowed us to take the car with dealer plates on it and come back the next business day for the real plates and registration. I admit, that was a very nice gesture.A few days later, I went over all the paperwork and found nothing that backed up their money back guarantee on the warranty. I called Toyota's main customer service (very friendly, very polite), who said that guarantee doesn't exist. I asked if they could cancel the extended warranty and refund my money. They said they could, however the money would be taken from the last few payments of the loan; They couldnt write me a check for the amount and they couldnt re-do the loan (minus the money from the warranty) and lower our payments. Thats not at all what we wanted, so I said Id like to see if we had other options. I asked to file a complaint and they assured me someone would call to follow up. The next day a manager from Toyota Of Stamford called and claimed that the money back guarantee was from the local dealer itself, not Toyota corporate. I had all of the paperwork in front of me and told them I couldn't find anything in writing describing that. The manager said I must have not received the correct paper and it would be mailed to me. The manager didn't mention any of my other complaints, just that "there was a meeting with everyone involved". I imagine the "meeting" was a bunch of people high-five-ing that they got to rip off another customer, but I digress...The "paperwork" arrived two days later. It was simply an invoice that had the words "MONEY BACK EXP 08-07-2019" highlighted. That isn't even remotely adequate as proof of a warranty, or explanation of how the guarantee works. I'm still questioning if it's actually real and don't really know what to do. Sadly, I think my only course of action is going to my lawyer, which will (of course) cost more money. After just over a month of owning the car, I decided to rent a minivan from Toyota of Stamford's car rental service. See, when we bought the car, they gave us a little "coupon book", with things like a free oil change and a free car rental. They even bragged about how since we bought a small car, if we ever needed a bigger car to move something or carry a lot of people, we could use the free rental ticket. Well, that's exactly what happened, I needed to move something large and figured I'd use my free rental...but when I got to the Toyota rental area, they said the coupon was only valid if your car was in for service, you couldn't just use it as a free rental coupon. I explained what the salespeople told me, but they said there was nothing they could do. I didnt argue with them, as the people at the Toyota rental center are always really nice, but it really bothered me: Once again, I've fallen victim to the salespeople's lies.Also, at this point, I've driven about 2000 miles since purchasing. 99% of the travel is highway mileage and I get about 29mpg. Toyota claims that car is supposed to get 37mpg on the highway (once again, not the dealerships fault, but still annoying). At the end of the year, that adds up to a lot of money.So, that's pretty much it. Not only will I feel the sting of this experience every single month for five years when I write the check for the car loan, but I'm still forced to deal with these people on a regular basis: They won't honor the warranties, unless the car is serviced at a Toyota dealer (for the record, this isn't just a Toyota issue, 99% of car companies require this...they just never usually tell you).To reiterate: This was all my fault and I only blame myself. I should have left the dealership after the price discussion and never gone back. I was just sick of car shopping, sick of dealing with bad dealerships and wanted it all to be over. I hope if anyone was planning on buying a car from Toyota of Stamford, theyll read about my experience and know what to expect. Other than the gas mileage, the car is fine, so if you feel the need to shop there, just remember to be explicit about how youd like your credit run and get everything they promise you in writing from the time you walk in until the time you sign the final paperwork (or just go to a different Toyota dealer).

chrisanna

10 de nov. de 2013

This is the second vehicle I purchased this year. The experience with my salesperson on both occasions, Benji Buckle, was better than expected. I never felt pressured, and was satisfied with both my 2012 Camry and 2013 Corolla.The sales manager, John Linn, was instrumental in making my second purchase even more satisfying than the first. I would definitely recommend this dealership, and will most likely be doing business here again in the future.

AmieCangelosi

6 de nov. de 2013

I've worked with Chris and the body shop at Toyota of Stamford twice over the past year, most recently after an accident caused extensive damage to my car. Chris did the seemingly impossible and made my car look like new again! But beyond the quality of work, what impressed me the most was his level of service. He was accommodating and responsive to all of my questions throughout the process. And most importantly, he made me feel at ease at a time when I was considerably unnerved after my accident.In my experience, Chris and the team at Toyota of Stamford are completely reliable and trustworthy. While I hope to avoid any future visits to the body shop, if I do find myself in that situation again, they will be my first call!

gossamerwings393

6 de nov. de 2013

I came in when the engine warning light came on. Brian came out to my car, and checked the gas cap--which apparently was not completely tightened (by me). He tightened it and told me that it was most likely a sensor that had caused the check engine light to appear. He then advised me to drive my Corolla 100-200 miles and let the sensor reset. He was right on the money! At 205 miles my check engine light went off, and I have had no other problems. Thank you Brian!

pcrowley203

11 de oct. de 2013

I went in looking for a very specific truck. The team was very helpful. They found the truck promptly, and got me a bump on my financing tier, which lowered my cost significantly. When I went to pick up the truck, we needed to make an emergency run to the property tax office, ten miles away. Steve De Felice made a heroic effort to get me there just before it closed.

rey41

6 de oct. de 2013

I bought a brand new car, and I was told by the dealer at the time Joe Carbonell that brush guards came with the new car. I waited two to three months for the brush guards just to find out that Mr. Carbonell made a mistake in telling me that brush guards came with the brand new car. After complaining and even making a complaint to Toyota Complaints, the management of Toyota Stamford decided that as a courtesy for Mr. Carbonell mistake, they would install a non-toyota starter. With all the money Toyota of Stamford makes, I was really disappointed in this move by them. As a matter of fact the finance guy Anthony Capolupo was charging me a $100.00 dollars for the difference in the alarm starter. later on he told me that no money would be charge. They make the mistake and yet they do not honor their verbal agreement with me. Also, I called in numerous ocasion and spoke to two sales manager who both told me that they would call me back on this issue and they never got back to me. Although I was never charged with the Brush guards, their promises to customers have a lot to be desired and a grave concern.

sh001di

4 de oct. de 2013

I came back to this dealership to purchase my 2013 Camry because of Andrew Pawlowski. He sold me my 2004 Camry and I was so pleased with his great personality and knowledge of the vehicle that I would not think of going to another dealership or to another salesman. Everyone I dealt with from the time I walked into the dealership till the time I drove off with my new car was very friendly and more than happy to answer any of my questions. Andrew told me I could contact him any time, any day, should I experience any problems with the car or had any questions, and it is a relief to know that the individual who sold you your vehicle is willing to go the extra mile and look out for you even after you have driven off the lot. One great salesman and I told Andrew he better still be around when two more members of my family buy their vehicles in the coming years!

allysonlevy

26 de sep. de 2013

I experienced great service! Toyota was very accommodating as far as driving me to work and dropping my car off for me at my job! Excellent!

HighRevs22

21 de sep. de 2013

My wife and I were looking for a mid to full size SUV to accommodate our twins that are on the way. We test drove another 7 passenger SUV at a local competing dealership, but one test drive with Aaron Zislis and we were sold. It only took us 45 minutes to make the decision to buy our awesome new 2013 Highlander from Toyota of Stamford. Aaron was so accommodating and stayed a little late for us on a Friday! There was zero pressure and no "pushy car salesman attitude". Anthony in the finance department was great and didn't try to push any unnecessary items on us that wouldn't benefit us. The negotiation process was smooth as silk and the trade in value for my car was extremely fair. I would recommend Toyota of Stamford to any of my family and friends and even my co-workers ( and I work at a competing brand!). Thank you to Toyota of Stamford, Aaron and Anthony for making this the best car buying experience I have ever had!

Anonymous88

19 de sep. de 2013

Elise and staff were excellent met and beat other local quotes - highly recommend This dealer and Elise. I love my new 2013 highlander limited - thanks

Cpohorille

14 de sep. de 2013

Elise Brown worked with us in an extremely professional and efficient manner. She was able to answer all of our questions regarding various car models and styles. We appreciated her flexibility and accommodating nature. We were able to obtain a new car which suited our family needs quickly and at the right price!

CWhiteNY

30 de ago. de 2013

I leased two vehicles from Brandon Campbell, a Pruis and a Rav4. It has been a real joy working with him. I just turned both vehicles in at lease end, and it couldn't have been easier. I would definitely have leased through him again, but my wife and I are both working in NYC now and walk to the train and don't need a car. He and his colleagues were a real joy to work with though. Thanks, Brandon!

pagrisan

29 de ago. de 2013

Thank you Albert and Eliana --you are very professional and concerned and I appreciate it. I am going to tell EVERYBODY abut Toyota of Stamford! You took care of everything!

kkearney495

26 de ago. de 2013

Albert was wonderful to work with! He was very understanding, knowledgeable and not pushy at all. I usually dread car shopping but he made the experience very smooth and painless. I will definitely go back there and work with him again!

cheryl2151

24 de ago. de 2013

Everyone was treated me with professionalism, courtesy, and respect. When ever I had a question, it was answered in terms I could understand. they were extremely helpful and I am very satisfied with the work. The experience was very delightful.

ahooja

19 de ago. de 2013

Over the past twenty five years, we have purchased several Toyota models from this dealership. The professionalism and service extended by their staff has always been excellent.

username65

13 de ago. de 2013

The service was excellent, I am confident that I got a great car for a great deal. I would definitely recommend this dealership to others.

allforsummer516

10 de ago. de 2013

My previous car had been crushed by a neighbor's falling tree during Hurricane Sandy. I have been searching for a reasonably priced, low mileage car. I'm not sure why I didn't check with Toyota of Stamford first before plundering through other dealerships who had been offering me deals I would never consider. I saw a 2010 Toyota Corolla online with low mileage from Toyota of Stamford. Within 15 minutes, Joe Henesy called me and gave me a great price quote within my budget. The very next day I met Joe Carbonell who showed me the car. Even though the car was previously owned, it was immaculate. I felt like I was sitting in and testing a new car. The next day Eliana Castano processed my paperwork. With Anthony Capolupo's assistance, I got a great deal on a great car. I am a single parent and in desperate need of a great deal and a great car. Thank you guys for getting me back on the road! I will definitely go back to them in the future.

LindaIlse

7 de ago. de 2013

My experience with Toyota of Stamford spans 20 years of new cars and getting them serviced. This most recent encounter occurred with an emergency replacement of my old Solara. Brian Patounas, in the service department, was most kind and helpful in a very stressful situation and set me up for a rental until I could make a decision on repair or replacement. When the decision to replace became apparent, John Henesy was able to get me into a new 2013 Camry with the exact options requested. Not only was this done in record time but with such helpfulness that I was comfortable with returning a rental, selling my old car to the dealer, having John Linn handling the service department for me, and then the best part of having my new car reviewed with me by Andrew Pawlowski in detail so that I understood all the options. I almost left out Anthony Capulupo and his gracious assistance in the finance end of the transaction. I arrived at the dealership on Saturday morning at 10AM and was on the road by 1PM driving a new car that was both registered and insured. This dealership has a truly remarkable team of employees who made this a thoroughly enjoyable experience.

buckn

21 de jun. de 2013

Aaron gave us a lot of options to consider including paperwork on all numbers he quoted, which I thought was great. Scores would have been higher but they missed some damage on the car as delivered. Also it is missing an antenna. No hesitation on their willingness to get the damages fixed immediately. Aaron explained the operation of the car features very well and the car seems awesome.As a follow-up I returned the car to show the damages to the salesman two days after delivery as he was off work the day after. The general manager got involved at the request of the salesman and the next thing all damages were repaired. It was very impressive.

kriswoodward39

6 de jun. de 2013

Although they were 90 minutes away from us and located in another state, we purchased our vehicle from them. Aaron was extremely knowledgeable, not pushy, and a pleasure to work with. Everything was taken care of and ready for us when we got there to pick up our vehicle. Everyone we dealt with was so nice. I would highly recommend this dealership.

jpmgreen

3 de jun. de 2013

Great experience buying my Prius! I would definitely buy from these guys again! They made my decision and financing effortless. I would recommend to my friends.

tw5559999

2 de jun. de 2013

Steve was extremely helpful when I was purchasing my new car. He knew every single detail, was informative, and was very friendly. Not only is Steven a hard worker, but he is a kind person. Buying my new car was made easy with his help and was an extremely positive experience.

TIMOTHYHUFF

14 de may. de 2013

FROM THE TIME MY CAR WAS TOWED IN...Cory gave me good follow up advice on my engine....like it's not worth fixing with 184,000 miles on it. Then I went to sales and ran into a crazy Russian named Arcady (Aaron) Zislis! Aaron was extremely helpful showing me an assortment of used cars until I settled on the Corolla with 11,000 miles. Then Anthony took over and explained the financing, He got me a good deal at 1.9 % and ZI drove the car home! THEY ALL WORKED VERY HARD~! I came back a couple of days later and had new floor mats installed and will possibly live happy forever after!!Thank you one and all! Corey remembered me after all this time ( I bought my first Toyota Camry in 1999) and he pointed me in the right direction. Who would believe a Marine Captain buying a car from a Russian after fighting those guys & the North Vietnamese in 1965 to 1967?Thanks Again,Semper Fidelis,TimTimothy A. Huff

VeryHappyCustomers

12 de may. de 2013

I feel terrible that I am so behind in writing this, but I wanted to make a point of doing so; better late than never. My husband and I started looking for a vehicle on the internet in March of this year. I was fortunate to come across Toyota of Stamford's website. I no sooner expressed interest in a vehicle, and the Internet Director John Henesy called me on the phone to invite me into the store. My husband and I came in the following Saturday and met with Andrew.We were both amazed at the product knowledge of both of these gentlemen, but in particular, Andrew. He explained every corner and curve of the vehicle. We felt totally comfortable in our decision process.Our entire process from the Internet department to the young lady (whose name escapes me)in the finance department, was perfect. True professionals. No hassles, no pressure to purchase right away, just a pleasure to do business with, now and down the road. You're stuck with us for life!

jaredpetrizzi1

30 de abr. de 2013

Rich was great. He told me what they were going to do and he fixed the problem 100%! I couldn't ask for better service. They did it right the first time! They were fast but accurate! I will always take my Toyota to Toyota of Stamford for now on.

Fprincipe

3 de abr. de 2013

The salesmen at Toyota of Stamford are some of the nicest guys! They went through all of the numbers for me so that I could figure out if I wanted to buy or lease and they didn't pressure me to get a car I couldn't afford! When I made my choice the car wasn't on their lot...they had one there the next day! They are excellent and I will continue to use them!

PRaggedy

30 de mar. de 2013

I have been working with Rich over the past several years. I bought my Camry Solara in 2002 at this dealership and, except for tires, it has only been serviced there. I have 195,000 miles on this car! They do an excellent job, and Rich is the best Service Advisor I have worked with.

PetJB

25 de mar. de 2013

My side-view mirror and its assembly was broken by a stone or other flying object while I was driving. I immediately went to my Toyota service department. They ordered the mirror parts and installed them the next day while I waited. You can't ask for better service than that!

AnneGP

21 de mar. de 2013

I hate car shopping - but these folks made it a very pleasant experience. Albert Gonzalez was amazing to work with - he listened to what I wanted/needed and found the perfect car for me. I got the car I wanted at a price that just couldn't be beat. Everyone here is friendly, courteous and professional - I highly recommend Albert and Toyota of Stamford!

ray5503sc

21 de mar. de 2013

Sales dept recalled promptly with any questions i had and had good answers to all my questions, Sales people very friendly, negotiating experience was pleasant, professional and flexible...overall experience was very smooth would recommend dealer

DavidLongo

20 de mar. de 2013

I entered the showroom on a relative whim, last Saturday afternoon. I had zero intention of making a purchase that day, and simply wanted to get a feel for what was on the lot. Upon entering the showroom, I was immediately referred to Elise Brown, who was tremendously helpful and patient related to my preferences. We test drove two vehicles, then she helped me search the entire lot for exactly what I was looking for. To my surprise, we found it. Actually, Elise found it - and simply pointed it out to me. A charcoal colored RAV4, with the exact pricing and mileage specifications I was looking for. In a very short time, and with the help of Brandon and Eliana, we flew through the paperwork and I drove my new car off the lot less than three hours later. At 51 years old, I've purchased more than a few cars in my life. And from more than a few dealers. I can honestly say that this was the best automobile purchasing experience of my life. From this point forward, Toyota of Stamford will always be my very first stop whenever I'm in the market for another vehicle. Thank you, Elise, Brandon and Eliana. It was truly a pleasure dealing with you.Sincerely,David Longo

auntiem

3 de mar. de 2013

I am a senior citizen,and was buying a car on my own for thr first time,and nervous at the prospect,although I knew the model that I wanted.The car that I had driven for years had been declared legally dead that morning,and I needed a new car as soon as possible. Tom Purcelltreated me as if I was a member of his own family ,and could not have been kinder or more informative as he walked me through the entire process. Albert and Eliana were very helpful in the insurance and financial areas,and the atmosphere in the office is very pleasant and positive.I walked into the dealership at about 10:30 AM and drove out in my new car at 3:30 PM.I cannot imagine a better customer service experience than the one I had at Toyota of Stamford.

rvmasi

26 de feb. de 2013

My wife and I were looking for a CRV or RAV4 for our daughter. While we were walking around in the outside lot looking at a new RAV4, Albert Gonzalez casually walked over and offered some assistance. His help was advisory, not a sales push, something I particularly appreciated. Moreover, when it became apparent that it would be a purchase for our daughter who will be graduating college this May, Albert researched and confirmed that Toyota offered a $1,000 discount to college graduates. That pretty much sealed the deal for us.At closing Anthony Capolupo was personable and very helpful with the financing and the additional warranty protection that we purchased.All in all, an excellent buying experience. Let's hope the service department can match the sales experience.

seth_p

23 de feb. de 2013

I worked with Albert to buy a new Rav4. He was very knowledgeable and helpful, and made the sale happen very quickly. He was not pushy, and didn't try to sell me anything I didn't want. He was extremely responsive with returning calls, and was a pleasure to work with. I would definitely recommend working with him.

es12

23 de feb. de 2013

My expierence st Toyota of Stamford was excelent. Albert Gonzalez helpes me with all my issues on price and went out his way to asure me the best price for insurance and the car. His hospitality and customer service was great and i will recomend him to family and friends for future sales at Toyota of Stamford.

raquelberrios

12 de feb. de 2013

My experience was a great one from start to finish. Mr. Gonzalez helped me find the vehicle that fit my needs, my budget and assisted with getting me the right car. I would highly recommend this dealership to anyone looking for a vehicle and pleas go see Mr. Gonzalez who will treat you with respect and kindness. Thank you for all your help, great job!

Mberrios

31 de ene. de 2013

Mr. Gonzalez was exceptional. I described the type of car and payments I would like to make and he seafched for the right ar. Great staff and service. Thank You Toyota of Stamford

Syzman

28 de ene. de 2013

Great experience, great service, would buy from in the future. My brother purchased a Tundra from Andrew and I already knew I would be getting great service by going into this dealership. Andrew's knowledge of the vehicles was great and his no-push sales technique made me feel really comfortable. I actually came in to get some information as I was shopping around. After asking me a few questions he showed me a Camry SE model which looked great and had all the features I was looking for. I left the dealership with the intent of "sleeping on it" but next morning I came back to make the deal and leased a 2011 Camry SE. Soon after, my mother purchased a Rav 4 from Andrew and we recommended him to one of our family's friends who also purchased a Yaris. We are all very happy with the service you have provided us and will always mention your name whenever someone asks us about getting a new or used vehicle. Thank you for being honest and straightforward, we hope to do business with you again.

dasher

28 de ene. de 2013

Hi Tony:I'd like to take this opportunity to express my appreciation for the excellent service with your entire service team.I went in for a regular oil change and came to find out that my RAV4 was leaking large amounts of oil, too much for the engine's good. The conclusion: fix the leak for $1200!It was suggested to ask Toyota corporate for help before addressing the needed repair. Toyota corporate agreed through an act of goodwill to cover the cost of the parts, as this has been an issue with other RAV4's in the past and your service shop, Toyota of Stamford, agreed to cover the service of installing the new parts. The sum total of my responsibility was $0!What impressed me was the clear communication of all team members. John Linn, general manager sales, made sure that I had access to I did not have a car for several days; Toyota rental covered the cost of the rental, while I was responsible for paying gas. Whenever I initially expressed my need for a rental, it was addressed and when I asked the status of the car, Toyota was quick to respond or clear to explain any delay. I appreciated the forthrightness and timeliness of responses; it allowed me to plan my work around the care of my car.Rich Breska, my service contact, was clear and attentive. He explained everything clearly and told me what to expect. I appreciated his prompt replies.Your customer service has greatly improved; what struck me was it seems this attitude has permeated throughout your team. Each member acted as a team player and wanted me to get my car fixed properly and returned as soon as possible.Good leadership Tony! Thank you. I appreciate the favor you extended to me and will be sure to recommend your excellent service to others. I have already had 4 friends who have bought Toyotas through your dealership due to my recommendation.

Dalila1019

18 de ene. de 2013

I have work with Albert Gonzales in the pass !!! which I made a mistake in going and getting a car in from another dealer wich should remain Nameless , the car that i got turn out to be a night mare for me. I emediately call Albert and explain my situation and he went above and beyon to help me, and that was a year ago. Know I needed to get another additional car, and Albert emediately made the appropriate arrangement to help me get the best and the news car for my budget and need. Once again he came trough for me. He is a excellent ,knowledgeable friendly carring person. I told him that he has me as a customer for life! I want to thank Albert for all the help he has giving me. Toyota is very lucky to have someone like you !

LoriPisanelli

12 de ene. de 2013

My experience was great from start to finish. Joe helped me find the vehicle that fit my needs and my budget. The sales manager staff, especially Brandon Campbell, helped make the experience even better. I would recommend this dealership to anyone looking for a vehicle. Great job Toyota of Stamford!!!

cherryamor

8 de ene. de 2013

I had a positive experience at this Toyota compared to other Toyota dealers. As soon as i got there Mr. Gonzalez was very helpful, friendly and honest. He explained everything he was doing and he was up front about what we needed and what we wanted. He made us feel at home and make the right decision about the car that we got. I would recommend Mr. Gonzalez and Toyota of Stamford to all my friends and families. Thank you!

alanrockwell

7 de ene. de 2013

Aaron was great to deal with. Very helpful. Explained Toyota promotion on offer very clearly. Recognized time pressure I was under. Clearly understood what lease terms I needed for new vehicle. Worked to get me the right lease monthly rental figure and the car I wanted (with the equipment I needed). We had an agreement on price and model within 1 hour.

JudySharnik

11 de dic. de 2012

I was extraordinarily pleased with the first car I bought. They worked with me on the price, showed me how everything worked, set my Bluetooth , radio, navigation system etc. I had a bad accident and totaled my car. I went back and Joe was still friendly, but forgot to put on my front license plate, which was then lost and they assured me i had never given it to them (which is impossible because you need two to register a car) He would not work with me on the price. I later discovered a lot of nicks that had been covered up by touch up paint and a couple of other problems. I was not impressed by the service department which managed to mix up my first and second cars regarding service and repair, and had a really strange registration system for repairs and service. Joe is so friendly that he knows half the world and spends much of his time with other people while selling you a car. I am not buying another car there.

joanhall

9 de dic. de 2012

I worked with Albert Gonzalez of Toyota Stamford. Before going to Stamford Toyota I visited other showrooms and car dealerships, and I found Albert at Toyota the sales person who actually took the time to answer all my questions, explain the different models and option, and break down the pricing. He was not pushy or pressuring, but very informative. I was back and forth several times over several days and I brought my daughter in one day to take a look with me and Albert spoke to both of us for a while and took his time explaining about the cars and the buying/leasing options. I decided to lease a RAV4 and am very happy with it! I would definately go back to Toyota Stamford and would recommend it to my friends - as it was recommended to me. Albert is GREAT. I really enjoyed working with him!

lmarquez

6 de dic. de 2012

On my recent visits to this dealership, I was assisted by Mr. A. Gonzalez. His professional and courteous assistance convinced me to purchase another car through Toyota. Mr. Rodriguez was thorough in analyzing my needs, devoted time to thoroughly explain and answer any questions I had about the vehicle I was purchasing. His salesmanship qualities were instrumental in helping me choose the right vehicle. He did not pressure me or make me feel rushed througout this process. I would recommend anyone looking for a car through Toyota of Stamford, to meet with Mr. Albert Gonzalez. Sincerely,LMA

wagraph

5 de dic. de 2012

Great car, service, price, warrantee, and working with Justin, Anthony and Tom was an excellent experience. Would highly recommend to anyone looking for a Toyota new or used

kevpsu

1 de dic. de 2012

Could not have been happier with the level of service, friendliness and professionalism during my two visits to the dealership. Everyone I met with (especially Brandon and Benji) went out of their way to make sure my wife and I were happy and comfortable with our purchase. I could not think of anything I would have changed about the entire process and I'll be sure to send everyone I know there when they need a car... and I'll make sure they ask for Brandon and Benji.

JoJoCamel

28 de nov. de 2012

Pathetic. Toyota of Stamford has a convenient (but worthless) parts request form on their website which is headed with the words, "How can we help you?" I completed it with the part number I was seeking, my contact information, and a request that I be able to pick up the part the following morning. I clicked send. I immediately received a response advising my information had been successfully submitted. At 5:14pm the same day I received an automated response in the form of email from Duncan McKale, the Vice President of Toyota of Stamford. The email offered a sincere thanks for giving Toyota of Stamford the opportunity to earn my business along with the words, "I have good news for you!!! We have received your Internet request. One of our team members will be getting back with you shortly via e-mail and phone. They will take great care of all your needs."By 10:40am the next morning, as no one had phoned, I took the liberty of phoning the parts department at Toyota of Stamford. The gentleman who answered the phone had no knowledge of any such part request. I ordered the part (PN 90910-12199) which has an MSRP of $54.96, (per Toyota). Toyota of Stamford's price was 21% higher than Toyota's MSRP at $66.54. I paid for and picked up the part. The FOLLOWING day at 11:30am I received an email from the service manager stating he'd received my "internet service request," and that someone from their department would be getting back to me soon. Right. No one called.I went back to VP Duncan McKale's email, who'd listed two phone numbers at the bottom of said email preceded by the words, "Please let me know if I may assist you in any way." The first phone number was out of order. The second was a cell phone number not associated with Toyota of Stamford. I called Toyota of Stamford's main number and was transferred to Duncan McKale's voice mail. I listened to his voice message (where he stated his name) and left a message requesting that he phone me back. Duncan McKale never bothered to call. If you like inflated prices and poor customer service, this might be your dealership.UPDATE: The above review stands. While I finally did get a call from Duncan McKale, it was after the fact. When he first phoned, he behaved as if he was simply returning my phone call from days before. He asked how he could help me. I told him I was all set. He persisted and was most kind. It then became apparent he was conscious of my review on this site and ultimately explained that such reviews help the dealership in that they learn what they'd otherwise not have re. service. Great. He asked how he could help and committed to looking into the over-pricing. He committed to getting back to me re. same. He never called back. Touche.

cannata

15 de nov. de 2012

They were friendly, accommodating, and not pushy. I would definitely recommend this dealership (and Alberto) to others interested in purchasing a car. I am sure I will be visiting again!

luisaldiaz

27 de oct. de 2012

at october 22,2012,brought my car to toyota of stamford service deparment,they did a regular service on my LEXUS RX 330,i also told them to perform a computer diagnostic ,because the engine light went on and off regulary,two hours later he call me ,telling me the both catalysts needs to be replace, the price was $ 1500,i told him not to do it ,cause i didn't have the money, later he mention that they can lower to $ 1350,but still can't afford it, everything ok till there,went to pick up my car at 4:30 pm,they charge $ 110 for the diagnostic, and $98.15 for the oil change ,plus taxes and "others"ended up paying $226.69,guido was on the phone when i arrive,and with signs told me that my car was outside,when i get in to the car i couldn't get it starterd,a mechanic approach and told me ,that it sounds like it was the battery,after he ask me for the invoice,and told me that they recommend a battery replacement, and that was written on the paper,but i was never aware by guido then we went inside and i told guido that i couldn't get my car started,and the guy who works there ,told him that he recommend a battery replacement,well, guido's answer was really estupid and offensive,he said :" i didn't tell you about the battery because you said you have no money to expend ",but in a offensive way,he never apologize nor did something to resolve the situation,trying to make me feel guilty for the situation .and then he went back to his phone ,(he was on the phone this whole time) ignoring me and the other guy,i try to talk him back,but a valet parking worker came with the jumper,(he was very respectful and worry ), and together we make it workim very dissappointed and will never come back to this place,i don't care if i have to go to milford for the next servicethey just lost another customer

johnjtro

10 de oct. de 2012

Aaron Zislis was excellent in helping me buy the Toyota Tacoma that I wanted,very friendly and helpfull, Brandon Campbell was also a great help

clemencia.escobar.3

8 de oct. de 2012

Hi,I really am always very pleased with the service and especially the Stamford Toyota group of people who work for my car has optimum performance.

msomma25

1 de oct. de 2012

Aaron Zislis was very attentive to our needs. We test drove the 2012 Camry LE and a 2010 Camry XLE. My wife & I both agreed that the 2010 had a better ride and feel. Considering the low mileage and the fact that we had previously purchased a certified pre owned vehicle from this dealerhship, it was a "no-brainer". We are satisfied with our 2010 camry XLE and the excellent service provided by Mr. Zislis.

DanDelFerraro

28 de sep. de 2012

I have to be honest with you, I wasn't very happy about my visit at all.I was happy, though, that the person examining my car noticed that I was missing a hubcap.Here are the negatives of my visit:I was asked many times in a negative, condescending way, why I did not buy my Prius from the Stamford location. Once is enough, though it really wasn't any business of Guido at all, nor was it professional of him to try to make me feel guilty or bad for that, time after time.I waited 2 hours for an oil change, the most I've ever waited in my life.When I talked to Guido before I went into the waiting room, I said how I wanted a new hubcap, whatever the price was. When I was done and was given the paperwork I saw that nothing was done regarding my wheel. He seemed surprised and asked if I wanted to have the hubcap replaced. Obviously, he wasn't listening to me. He told me to go over to parts and get one. Honestly, I thought that the 2 hours I waited was because they were taking care of that.So, I went over to parts and, I have to say, I was surprised at how apathetic and lazy the guy behind the counter was. He didn't look up at me or acknowledge me. When I asked him about the hubcap it seemed that I was wasting his time and his energy. He huffed and puffed. Not very welcoming at all. After pushing him, he found out that it would cost 95 with tax for the hubcap that would have to be sent into the store because you were out. I told him to hold on for a second and I checked on the internet. I found an OEM hubcap for 27...37 with shipping. He seemed annoyed and was asking what I was doing. He went back to his business and stopped talking with me or helping me out so I just left.To be honest, I've never experienced such bad service. I'd rather pay money at a shop for an oil change than be treated this way. I don't plan on coming back because I don't want a repeat of this. I think I'll try my luck at Toyota of Greenwich even though it's 10 more minutes away.

Stacyd777

12 de sep. de 2012

First, Id like to express my gratitude to Albert Gonzalez at Toyota of Stamford, for going above and beyond, and walking me through all my options. It started off by test driving a few different vehicles, until I made my selection of a Rav4. And.(Im pretty complicated). He was always very professional and personable with me. Albert was referred to me by a close friend whose family has been buying from him for years! I can see why hes gotten such high praise! I knew after 20 minutes of talking to him, that a sale would be happening with no issues. The warm atmosphere, personable, and thorough approach took away my anxiety and stress of buying a car. Albert does not only makes a sale happen, but also, takes care of his clients needs. Its obvious how above and beyond he would go to surpass a customers satisfaction. I had a wonderful experience, and would recommend Albert Gonzalez, and Toyota of Stamford to all my friends! Thank you so much Albert!!!!!!!!!!!!!!!

ChristineGuiffra

25 de ago. de 2012

Albert was recommended to me by my sister in law who has gotten many of her cars from him. Prior to even stepping foot in the dealership, Albert was constantly communicating with us over the phone and letting us know the best deals on the car we wanted. When I finally went in today, he was extraordinarily helpful and described the car very thoroughly. He also took me on a test drive and continued to tell us more about the car throughout the ride. Once the sale was complete, Albert took the time after the dealership was about to close, to show me how to work all of the gadgets in the car. I will definitely recommend this dealership along with Albert to anyone purchasing a car!!

jimjct1

24 de ago. de 2012

Albert and John made the experience comfortable and efficient from sales to my trade in to prep of the new car. I would recommend these employees as well as the dealership to my friends.

970summer

15 de ago. de 2012

Mr. Gonzalez was pleasant, helpful, patient and a delight to work with as I worked through which car I wanted and all the options I wanted. He was informative and not pushy at the same time. When he called that my car had arrived, he helped me do anythign I had to do before I returned to sign documents and pick up the car. He greated em when I arrived, and explained the car features and even helped set up the bluetooth for me. He also made it pleasant by his upbeat attidtude and his offer to call him to set up appointments for service and call if I had any problems or questions concerning my new car. I have bought or leased many cars and this was one of the best experiences I have had and would recommend him t others looking at a Toyota.

Jyothsna

24 de jun. de 2012

I am a recent college graduate and I went Toyota of Stamford hoping to lease a Toyota corolla. Albert Gonzalez was the first dealer I spoke with. He was very pleasant and highly informative.He gave me a clear picture about what to expect and explained the difference between financing and leasing for me as an international student. He maintained constant communication and made the application process seem simple. I also requested that I get the car on a earlier date, and he actually not only facilitated it but also came to work on his day off just so that we could get the car on our desired date. I highly recommend Toyota of Stamford and Albert Gonzalez especially. I should thank him for making the car leasing experience wonderful.

craig72

13 de jun. de 2012

Very knowledgeable staff and we felt as if we were treated like family. Great car and excellent service! We will be letting all of our family know where to go for their next car.

dmwinsor

13 de jun. de 2012

Albert was a FANTASTIC salesman: courteous, respectful, knowledgeable, helpful, and above all, professional. It was a pleasure doing business with him and I will certainly look to do business with him again. One thing that I must mention is that Albert went above-and-beyond the call of duty by helping me solve the logistics problems of getting two cars home from the dealership (i.e., the car I arrived in, plus the new car that I just leased).THANK YOU, ALBERT! And thank you, Toyota of Stamford.David Winsor

bottikin

1 de may. de 2012

Toyota of Stamford has satisfied my needs perfectly. Of all the car dealers with whom I have ever dealt this one is the friendliest, most honest and fair one. I did not feel like "just another lease customer". I felt cared for, and treated as though my requirements counted. Brandon, Steve, Derrick and Christian were attentive and extraordinarily helpful. They have me as a customer for life!!!!!Cantor/ Rabbi Richard Botton

juliaregan

30 de mar. de 2012

i had a thoroughly efficient and enjoyable experience working with albert gonzalez leasing a new rav4. he was effective, reliable and a pleasure to deal with. i would recommend him highly. J Regan

Kathie Mermey

29 de mar. de 2012

This was an EXCELLENT car leasing experience in every respect. This is the second Toyota RAV 4 we have leased from Toyota of Stamford and the first time we've worked with Albert Gonzalez, who made the entire process effortless and great for us. Mr. Gonzalez called us as our current lease was ending, introduced himself and described the different options available to us. He emailed me the specials and promotions Toyota was offering at this time in advance of our appointment and he answered all our phone questions. We made an appointment with him and we were promptly met and warmly welcomed when we arrived. Albert was professional, knowledgeable and courteous throughout the week-long decision making process of our choosing a car to replace our RAV 4: whether to buy or lease, which car, which model, basic or Premium, 4 or 6 cylinders. In the past we have had several Toyota Camry wagons & a Camry Hybrid from other dealers and most recently a RAV 4 from this dealership. Albert made suggestions and listened to our requirements. He was well-informed and had ready answers to all our many questions throughout.He returned our calls asap. When we settled on 2 choices of different models, Albert quickly got us serious quotes for each model for comparison. We also did comparison shopping and we were extremely satisfied with the prices Albert quoted. Once we decided on our car, Albert explained the paperwork, and had our new car ready the next morning. He then walked us through the transfer process and set up the new car. We will work with Albert again and definitely recommend him to others. Albert understands customer service and worked hard to win our confidence with his knowledge of Toyota vehicles, his professional manner and courtesy. Bravo to Albert Gonzalez of Toyota of Stamford for making this car leasing/buying experience excellent for us.

ecs913

28 de mar. de 2012

This is our family's 4th purchase from Toyota of Stamford and for good reason: every experience has been positive and interaction with the staff. This time we had the good fortune of working with Albert Gonzalez, who took time to go through a multitude of options, packages, used vs. new - not trying to steer or pressure us towards higher end vehicles and options. We arrived at our decision based on our needs and he was extremely helpful every step of the way. His follow up call was very much appreciated and when I called with a question, he was responsive and made sure that I was completely satisfied with the car and questions were answered. I would recommend Toyota of Stamford and Albert to friends and family without hesitation!

hpaige413

27 de mar. de 2012

I went to Toyota of Stamford because my lease was just about up. I have to say that Albert made the whole experience of leasing my new Rav4 so easy! I will definitely be using this dealership again and would definitely recommend to anyone I know looking to get a new car. Thanks!!

nlstillerman

16 de mar. de 2012

We highly recommend Toyota of Stamford as our experience was excellent. Albert Gonzalez was our salesman; he was very friendly, polite, professional, and really took his time showing us different car models. He didn't try to "sell" us any upgrades and when we were indecisive about which model to buy he suggested we make our decision at another time. We brought out 18-month-old daughter (who could not sit still) and Albert and his team were very understanding and patient. Albert helped make the experience easy and fun. We can't say enough nice things about Albert and Toyota of Stamford.

bellefarrell

15 de mar. de 2012

I was in search of a used car and I was given the best of service by Joe Carbonell and Anthony Capolupo. They were both well experienced and knowledgeable with Toyotas. They made my search for a car a very pleasant experience. I would highly recommend this dealership for anyone looking for a Toyota.

DiniaJ

6 de mar. de 2012

At first I didn't have a clue about getting a car all I know is I needed a car but when my told me about Albert G from the time I went in he was very friendly about helping me break it down for me and tells me what I needed to it was a great experience Albert was very kind about helping me I would love to recommend a friend.

John Duff

5 de mar. de 2012

Albert's friendly and professional manner was exceptional, I would recommend him to any of my friends or family. He worked with me until we agreed on price. He also followed up with a phone call the week after the sale.

1771

29 de feb. de 2012

Overall, I found Toyota of Stamford unprepared, aggressive, misleading, uncompetitive on pricing, and unknowlegeable. Resolution: purchased vehicle from competing Fairfield County dealer.I arrived for a scheduled appointment with Christian Nyquist and the Prius sales specialist (his name escapes me) as I was interested in a 2012 Prius and trading in my current vehicle. They gave me a real low-ball offer on my trade that was thousands of dollars below auction value, Edmunds trade-in and Kelly Blue Book. They came in at $8,500 and after unpleasant arguing came up to about $9200. I ended up getting nearly $12,000 for my trade from a competitor.I found the experience to be combative and Nyquist to be misleading. After giving me the low ball offer, I found out he was not giving me credit for my sun roof, alloy wheels, or leather. He even asserted that my car had high mileage for its year ($49,500 miles on a 2007 Camry--really?) and that after-market leather adds no value to the trade. If a customer will pay more for a feature, that should add something to the value. Also, giving the customer a physical tour of every defect and scratch on his car is not very pleasant. The salesman I spoke with also was unprepared and had to search around for a while to find a vehicle for me to look at despite an email prior to my appointment promising me that they'd have a couple cars for me to look at the met my criteria. Prius specialist argued with me about features, and was incorrect. Demonstrated ignorance regarding the model. Asserted, for example that there were no technological upgrades between Prius 2011 and 2012. Also didn't know what the touch tracer display was. As a final demonstration of their lack of care, when I sent an email to to the sales manager, Brandon Campell, that I delt with to provide feedback, he declined to respond.

qucath

24 de feb. de 2012

John, Brandon, Elaina were friendly, courteous, HONEST, professional and amazing.Our used car purchase was the best experience we have EVER had at a car dealership. John Henesy literally jumped through hoops to accomodate my daughter and myself. Because of my own errors (forgetting items etc.) we thought the pickup date of the "new" car would be postponed. Brandon and Elaina jumped in and made magic happen. We wer able to take the car home as expected. I honesly have to say that I had some reservations about the "car salesman" stereotype and went to this dealership with my guard up. The people we dealt with totally debunked this stereotype. We felt comfortable, at ease and trusting. I HIGHLY recommend this establishment. You will not regret your decision!!!

MyNewToyota

15 de feb. de 2012

I really love my new car and want the owners at Toyota in Stamford to know that they have two very professional and honest employees in both Mr. Hennesy and Mr. Carmel. When I left I thought to myself, instead of buying a car, I feel like I just made two friends. This was a very pleasant experience for me and I would not think twice about referring my family or friends to your dealership. I love what you do for me Toyota!

Monique L

14 de feb. de 2012

This was my first time purchasing a car from a Dealership, My Sales Rep Albert was very Professional, Informative, As well as Friendly. Never Did I feel rushed or like I was being taken advantage of.I would recommend Both Albert as well as Toyota of Stamford to My Friends & Family.

ravi_swamy_kr

8 de feb. de 2012

I worked with John J Henesy on getting a Toyota Corolla and he was extremely friendly, courteous and helpful. I would highly recommend Toyota of Stamford and in particular, John, if you are looking for great service!ThanksRavi Kalkunte

SteveKarakasidis

31 de ene. de 2012

Sales experience was very smooth. Derek worked with me to descrbe the various options available as well as the cost MRSP and Invoice. He worked through the details and was able to locate the color and the options I wanted. I purchased the 2011 Toyota Corolla from Derek after leasing a 2011 Toyota Venza back in May 2011. The first service on the Venza was very pleasurable and Brian was accommodating and pleasant.

Travlpix

30 de ene. de 2012

The lease on my 2008 Prius was scheduled to expire on May 1st, so when Toyota offered sales promotions on many of its vehicles I returned to Toyota of Stamford, where I leased my Prius, to see what kind of deal they could make. I scheduled a meeting with Derek Kotarowski, the sales rep I worked with four years ago. Just the fact the same salesperson was there four years later is a good sign -- too often car salespersons move around like nomads. Derek, a Prius fanatic, asked me what features I wanted on my new car (I was already decided on another Prius), found me the only one on the lot that had them all. (OK, it also has a costly sunroof, which I didn't need, and which made it more expensive than I'd planned -- but my wife reminded me that I'd been complaining for four years that the 2008 Prius did not have a sunroof, so it worked out in the end.)However, by taking my older car in trade (it was worth more than the payoff) rather than letting me simply return it, adding in the sales incentives and massaging the numbers the way car salespeople do, Derek set up a deal for a three-year lease with minimum money down, mostly to cover registration, the first month's lease payment and the never-quite-explained "origination fee," at only 6 bucks a month more than I was paying for my first Prius. The remaining two payments on my older car went away, I drove the new (actually a 2011) Prius home a couple hours later, and I am a happy customer of Toyota of Stamford once again.Where is Toyota of Stamford lacking? The service department is a bit tired and not as sparkling as I'd like, although the service reps are friendly and helpful. The waiting area is small and the coffee isn't as good as I'd like. And they don't wash your car when they finish the service. However, in my experience the service has always been performed promptly, important if you're waiting for your car, and I've never had to return the car to have something taken care of that should have been done at the service. The Prius needs service only every 5,000 miles/6 months, so I can deal with this. (It's a lot better than the service experience I had with my former car, the one I sold to buy my original Prius, and it was a Mercedes.)So, in short, I recommend Toyota of Stamford, at least based on my experience. But one warning: Don't go there and talk to Derek unless you're ready to buy a car. He is an excellent, and persuasive, salesman, and you'll drive out in a new car.

swren1325

30 de ene. de 2012

I worked with Albert Gonzalez on getting a RAV 4 and he was extremely friendly, courteous and helpful. I would highly recommend Toyota of Stamford and in particular, Albert, if you are looking for a new car and great service!

moegan92

22 de ene. de 2012

I recently leased a car from this dealer and I must say they are excellent! The bank was very hesitant about giving me the loan but everyone at the Toyota of Stamford worked hard and pushed for me. They even kept me updated on the progress of my application from day day to day. When it was finally time to pick up my car they had it waiting for me and I was in and out of the door in no problem. Everyone was great !

Linda P. S.

9 de ene. de 2012

Albert negotiated my dream deal and treated me with courtesy and respect. He made the entire car purchase experience a pleasure. He, along with all of the staff, was genuine, friendly, and not the slightest bit pushy. I would refer anyone to Stamford Toyota.

bman4

22 de nov. de 2011

My girlfriend was looking to buy a used car and we searched and searched and even went as far as hillside nj toyota dealership because of the cars and suv's they were advertising, WOW great looking cars on internet and awesome prices, can't find them when you get there, pushy-pushy-pushy salesman we had. So after such a negative experience, i decided to come here. i had purchased a SUV 8 months ago from here and had a great experience. I was skeptical cause Joe and Steve were gone, but once i sat down with Derek and told him what i wanted, told him i wanted the car for the day and surprise my girlfriend with the car without all the pressure cause of what she felt at the other dealership, HE MADE IT HAPPEN. i had the car within 20 minutes of being there and letting her drive the car. She loved it and we leased one. had a bad experience at putting on a key starter (3 days) but after going back to Derek and with the GM's approval they made a negative into a possitive which makes me feel like they genually care about you. Also the service department did bail me out, Giada(i think) and another gentleman due to equiptment error and plain old operator error, leaving thier job and finding us at a gas station, and getting us back on the road again. Great experience leasing the car with Derek and Derek for making things right. I will always return to here

peye8712

18 de nov. de 2011

Best price in the Mid-Atlantic!I searched for a pre-owned Highlander Hybrid for about 3 months before finding the vehicle I was looking for at Toyota of Stamford. After negotiating the price for my Camry Hybrid and settling on a price over the phone for the pre-owned vehicle, I was on my way from Southern New Jersey to Stamford, CT (a 3.5 hours drive) to check out the vehicle. I was a little skeptical, because the pricing was too good to be true. However, the vehicle was exactly as advertised! It was ready to go when I arrived with new tires, new brakes, and clean appearance. No surprises, and I was in out of the dealership in about 2 hours.What first may appear as a negative, is actually a testament to the service provided at Stamford Toyota. Upon returning to New Jersey I had a small problem with the power window in my "new" pre-owned vehicle. However, a visit to my local Toyota dealership and a call to John Lynn and Brian Campbell in Stamford and the vehicle was repaired without any problems and paid for by Stamford Toyota. It's nice to know that even when you're 200 miles away, a dealership is willing to back their product and their reputation.I hope to have this vehicle for several years, but when it is time to part ways with it I'll be sure to call John, Brandon, and Steve again.Thanks gentlemen, I couldn't be happier with the experience I had before, during, and after the sale!

francop

6 de nov. de 2011

My wife and I have been shopping around for cars for quite some time and we have to say that Joe has been the nicest and friendliest sales person we've ever dealt with. He has a great personality, had alot of patients and explained everything to us. He didn't rush us into buying anything, he made us take our time. He also introduced us to Anthony to go over all the paperwork for the car and he was nice as well. Patient and friendly. Basically, our overall experience was great!

garth9874

23 de oct. de 2011

This dealership is by far the best dealership experience I have ever had!!! Polite, informative, and it is actually fun to be there while I wait for my car to be serviced. All around a great customer service experience. I will definitely purchase my next Toyota form Toyota of Stamford.

anvilie

29 de sep. de 2011

Benji was the best car dealer we've ever dealt with, and we have bought quite a few cars. He was honest, easy to talk to, not at all pushy, really helpful, friendly and fun. It was probably the best and easiest car buying experience one could wish for. We drove 4 hours from Vermont to see the car we found on the web partly because the car sounded good, but mostly because Benji was so wonderful to talk to on the phone. If we need another Toyota, we will look at Toyota of Stamford first!

shuffsmith

22 de sep. de 2011

Joe was professional and listened to our needs. He was able to offer a competitive price and outstanding service. He was not pushy and did not try to sell us something we didn't want.

captchuck

10 de sep. de 2011

Leased TWO '11 Camry's with Joe's assistance.. He is very patient, and went over so many different scenarios and vehicles with me. Very satisfied, and will reccomend to our friends and family.

kcavalieri

21 de ago. de 2011

Amazing customer service. Extremely efficient. Will certainly be back for all our needs for our Prius. We used to go to the dealer in Greenwich, never again now that we have had the sense to come here. Their site is great as well. Very easy to book my appointment, and when I had to call they were extremely friendly. I also asked for an estimate for some damage to our car and they had it to me very quickly with no pressure to schedule the appointment right then and there. I am very glad to have found this place!

wfpank

21 de ago. de 2011

We visited several Toyota Dealerships in the area with an interest in a Rav 4. We also own a Highlander which we are keeping. We have only dealt with the Westport Ct. dealership in the past and had become dissatisfied with both their service and knowledge of new product, especially since that dealer was taken over by New Country. The fact that Stamford is family owned and the customer has ready access to the top became important in light of the Westport experience. Once inside the door Joe Carbonell went to bat finding us a Rav 4 to our specifications and was patient and informed in his hands on with our new purchase. His performance was certainly excellent, such that we will recommend him to others. We should also note that several friends had made the same switch in dealerships and had given high marks on both sales and service in Stamford.

ariley

4 de ago. de 2011

Joe was terrific. He explained and reviewed the entire car for us. He was patience and went out of his way to give us wonderful service. He made the experience a very pleasant one.In fact, everyone that worked at Toyota in Stamford was great! They were friendly and made you feel very comfortable. We were able to ask them any questions, and they always knew the right answers. We are very pleased with Toyota of Stamford and would definitely buy another car from Joe Carbonell and work with the staff at Toyota

Kblock

3 de ago. de 2011

Staff was very courteous, friendly, patient, and informative. They took the time to explain everything and were extremely personable. I trust the indivisuals working there and feel comfortable leaving my car in their hands!

jlore

14 de jul. de 2011

I am a Fleet Coordinator with a local company and have utilized all Toyota dealers within Fairfield County for sales as well as service, Toyota of Stamford is the best by far. The service manager Tony is wonderful as is his staff, most notably Chris , Brian and Corey.It is nice to walk into a dealership and after dealing with the porter who accepts the vehicle to the service writer who checks you in all the way up to the service manager, they all remember your name and welcome you with a smile. Also, let me not forget the friendly shuttle drivers who always have a great attitude who drive you to work and pick you back up at the end of the day. I have ALWAYS had a wonderful experience with Toyota of Stamford and I have been dealing with them for well over 3 years now. We have now begun to have our Lexus vehicles serviced at Toyota of Stamford as well.Keep up the good work guys, your outstanding customer service skills keep us coming back!

christoher82

6 de jul. de 2011

I bought my highlander at Toyota of Stamford 7 years ago. Since I bought it I've had all my services preformed by Toyota of Stamford. I am pleased to say that I've only had great experiences since then.The service reps have always been courteous and helpful. Whether for an oil change, when I waited for my car, or my recent 60.000 miles service, they have always had my car ready on time and many a time my bill was less than what they first quoted me. If everyone in business was this effective life would be beautiful. My wife has owned several toyota's all bought at Toyota of Stamford and would never consider going anywhere else. If you want a toyota, Toyota of Stamford will give you that feeling of satisfaction and dependability. Oh what a feeling! I'll never go anywhere else!!

Piaze

26 de jun. de 2011

This is my second purchase from this dealer. My first purchase was used the second was new and what I liked was the comfortable family oriented feeling. I never felt pressured and the saleman was very patient and helpful. Service has always been completed in very well and in a timely matter. I will purchase here again.

docubogy

20 de jun. de 2011

Prompt attention, appropriate advice, courteous staff. My only contact thus far has been in purchasing the car, so I cannot rate the repair or parts departments.

F.M.

16 de jun. de 2011

I purchased a Toyota Matrix. We were extremely happy with this purchase as our sales person - was absolutely outstanding. The entire staff makes you feel comfortable, they are very caring and made sure to always follow up.Toyota of Stamford is my #1 choice and absolutley recommend it to everyone, they are extremely professional. "Toyota of Stamford Bill Mckale will keep you satisfied- thats my Toyota..." And who can forget the jingle!!!

sdoyle9290

16 de jun. de 2011

I've dealt with Toyota of Stamford for over 15 years and their service department has always been courteous and professional. I have always sent my family and friends to do this dealership when they're in the market for a new or used car or for service. The entire dealership has a great family atmosphere.

craig72

16 de jun. de 2011

I have been a customer of Toyota of Stamford for twenty years and I wouldn't go anywhere else to buy a car or have it serviced. The family atmosphere and professional service is an always welcoming experience. I could recommend a more professional group of people to buy and or service a Toyota with.

Psmitty67

16 de jun. de 2011

Everything went great. From the coustomer service aspect to being picked up from the shuttle to go back and get my car. I was very pleased.

sbittick

16 de jun. de 2011

Toyota of Stamford has always taken great care of me and my family. From the time I purchased my 4Runner and a few service calls. I was always treated with respect and told exactly how things would happen. I have receommended 3 close friends to speak with them in the past 2 months.Great Job guys, keep up the good work

Handbag

15 de jun. de 2011

I had a great experience buying a car from them. They were all wonderful to me and my life partner. I would send anyone I know to these guys they were just so super.

Robin Boccuzzi

15 de jun. de 2011

I recently purchased a 2010 Toyota Prius from Toyota of Stamford. I was impressed by the great service and professionalism of the sales team. Our salesman, Benji, was knowledgeable and courteous. The General Manager and the Financial Director were also very accomodating and walked us through the process of completing our financing at a great rate. I have purchased cars at other dealerships before and found this dealer to go above and beyond to ensure our happiness. I would definitely recommend this dealer to family and friends.

cenzo1974

15 de jun. de 2011

Mr. McKale sold me my new Toyota Prius at a far better price than any other Toyota dealer had quoted. His help and understanding of my needs, plus the reliability of Toyota, will keep me coming back to Toyota of Stamford for years to come. Their service department is fast and convenient. I always know a Toyota loaner is available.

ed caceres

15 de jun. de 2011

the service is a great rip off, over the top, expensive....a license to steal..keep away from this dealer !!!!.the actitude of the service people is take it or leave it!!

naidd

1 de abr. de 2011

I had a terrible experience with the service department at Toyota of Stamford a couple months ago and decided to let it slide. BIG MISTAKE! Now it's happened again. At this time, I am advising all my friends to stay away from the service department at Toyota of Stamford. Their sales people are decent but there seems to be huge miscommunication between the two departments. Read on...1. Late last year, 2009 Prius:So, I bought a 2009 Prius from an out of state dealer. The car was in mint condition, except the steering wheel was slightly off center. The car was driving perfectly straight.I took it to Toyota of Stamford for an oil change and an alignment to correct the steering wheel issue (did some research in advance, looked like an alignment was all that's needed).The service people at Toyota of Stamford said that the car was severely hit in the *REAR* and that's why the steering wheel was off center. I told them the car has already been inspected before and has absolutely no damage. Plus, how would a hit in the rear affect the steering wheel?They insisted that there was damage and said they could fix it for me by replacing the rear end to the tune of several thousand dollars. The conversation went something like this:They: car has damage, we need to replace the rear end.Me: Are you sure? The car has already been checked for damage before I bought it.They: Absolutely, the rear end is bent.Me: How do you know? Did you see the damage?They: No, but the alignment is off, so there must be damage.Me: Ok, say there was damage in the rear. How would this affect the steering wheel?They: The place that fixed it must have messed up the front alignment on purpose to compensate for the damage in the rear.At that point, I told them to give me back my car. Since they couldn't charge me for alignment (they didn't perform one), they charged me a "diagnostic fee", basically 50% of the alignment cost.I took the car to Toyota of Greenwich the next day. The service people there performed an alignment and resolved the steering wheel issue. Simple as that. They also checked the car thoroughly and said there is absolutely no damage. Their customer service was great too.Apparently, the alignment machine at Toyota of Stamford was not calibrated properly and they were making up stories to compensate for it and get extra cash from the customer.2. Today, 2008 Prius.This is my wife's car which I purchased as a certified vehicle from Toyota of Stamford last Fall. As part of the purchase, I was given a certificate for 1 year of prepaid maintenance and was promised a loaner for each service.Fast forward a few months. I called Toyota of Stamford today to schedule the 30k service. The person on the other end of the line agreed that it's time for a 30k service (the car has 30,500 miles) and started scheduling it for next week.Then I mentioned that I have a prepaid maintenance plan. His story instantly changed: "Well, that only covers an oil change. If you want synthetic, it's extra. If you want other services, like the 30k service, you have to pay for it. You don't really need that, it's not like your car is going to explode". He also said there is no record anywhere of being eligible for free loaners.Needless to say, I'll be taking my wife's Prius to Toyota of Greenwich and will avoid Toyota of Stamford like the plague.Thanks for reading.

Saviour

1 de nov. de 2010

This is the worst dealership possible with awful service. The quality of work is very poor. I have used the service of this dealership since its close to the place I stay. I had a body work done at a higher price which needs to be redone now after a couple of months. They recommend lot of replacement even if you car is good and just few years old. Better avoid this dealership.

deerinheadlights47

27 de oct. de 2010

I recently moved to Stamford and was looking for the closest Toyota dealer. After one visit, I will NOT go back to this place. I went in for an oil change at 7:30 am on a weekday, needing to be at work for 8:30, and thinking an hour would be more than enough time. They estimated it would take 1 hr 15 mins- a little longer than expected, but fair enough, I said I'd wait. At 8:30 I was told that the serpentine belt needed replacement. My answer was "OK, but I need to get to work" and pointed at my watch. Guido told me not to worry, the replacement would be done in the same amount of time as originally promised. Long story short, I did not leave the dealership until almost 10:15! There was delay after delay, which is bad enough, but what made it worse was that Guido lied/and or gave inaccurate time estimates of when the car would be done. Finally I paid and Guido said to wait outside for the car. After 10-15 MORE minutes of waiting, another guy tells me that I was given the paperwork prematurely, as the car STILL wasn't finished by 10:00, even though Guido told me "15 more minutes" at 9:30!Bottom line- I arrived at work 2 hours late and actually lost money because I am an hourly employee. After what happened, I can't even be sure the belt needed replacement, because I don't trust anything they say anymore. For your own good, please heed my advice and do not patronize this dealership. I was fed lie after lie, and feel like an idiot now for believing them! Oh, and the magazines in the waiting room were woefully outdated...