Ibrahim

2 de oct. de 2016

Great service, incredibly friendly and helpful staff at all levels. Service bays so clean you could drink or eat a meal comfortably there. Everything about my car that needed attention was carefully explained to me and I can recommend this more highly

RonA 123

1 de oct. de 2016

always enjoy going to Toyota of Tri-Cities for service. Fast and thorough with friendly and knowledgeable Customer Service Staff. Free coffee and cookies are an added benefit.

Tundramom09

1 de oct. de 2016

Great service! Everyone was so nice! Makes me want to buy another Toyota! Super fast and efficient service! I can't wait to come back for my next service

pmackey1980

30 de sep. de 2016

This is the best place for getting your car serviced. Free food, drinks. Even a whole play area dedicated for kids. I've never seen any other place that can compete. Honestly, increases my odds that our next car will be a Toyota again, just because of how good/enjoyable their service area is.

JOHN ROBERTS

30 de sep. de 2016

I will continue coming back as long as everything keeps rolling as well as you have been.. your friendliness reliability and good workmanship keep me comming back for more help with my Toyota

Muttley Crew

30 de sep. de 2016

I have bought a vehicle through this company and now I use the service department to keep my car running at top performance. I have not been disappointed with the customer service or the service preformed on my car. The crew is friendly and informative. I was only disappointed by the wash and vacuuming job I had asked for but I wasn't charged for it. They are very customer oriented.

dbrunson

28 de sep. de 2016

We've been loyal customers since 2000 and we highly recommend Toyota to friends and family. They have always provided excellent service. They offer all kinds of customer support while having your vehicle serviced.

Zack Barresse

28 de sep. de 2016

As always, our service was amazing. We came in for a standard service. It was fast, accurate, and all the employees were super friendly. We're always coming back.

Dingo

24 de sep. de 2016

They did a good job and explained everything well. Everyone was professional and courteous. The waiting room is nice; I dig the free WiFi an snacks.

TC Avalon owner

21 de sep. de 2016

Service repaired problem on time and to estimate. Service personnel was cordial and pleasant answering questions regarding the issue and the cost associated with the repair. When diagnosed, we were contacted with cost estimate.

wallawalladriver

19 de sep. de 2016

Recently had routine service due on my car but no appointment. Toyota of TC let me come in with no appt, got my service worked into their schedule and took me by shuttle to complete my day while I waited. Smiling and timely, my work was completed before the estimated time and STILL included my recommendations for follow up care. Great teamwork, great customer service, great use of time! Thank you! Your care is what keeps me loyal, from when I bought this car in 2006, and will keep me coming back!

n/a

16 de sep. de 2016

Excellent service as always. I get just what I expect from them, great service and able to trust that I do not have to reinspect anything.

allweather

16 de sep. de 2016

Leaving on a long drive - needed to know that the Camry was in good order. The staff gave it the full assessment - also checked on a rumored seal leak - all OK. Out in good time. Much appreciated!There was a change in whom I was to deal with. The gentleman who arranged the work was first class. I hope there are sufficient clues to identify him (9/15, 10:30 appt).Burt Johnson

Ben Case

15 de sep. de 2016

Was upfront about just the numbers and get closed, no sitting around the office for 3 hours...., and he delivered! Straight deal on the car and out the door. Thank you!

MICHELLE MENNETROT

14 de sep. de 2016

I have used Toyota of Tri-Cities for years, purchasing three vehicles and using them for service and repairs. This is the only place I trust to take care of our vehicles. I know that when I bring my vehicle in for repair, I receive honest and excellent work. As a bonus, they offer cookies, drinks, and a massage chair while I wait for my vehicle to be serviced. They have also offered taxi service back home when service is going to take more than a day. As a result of their excellent service, I have purchased three vehicles from them. Each time, the sales reps were great and the process was smooth. The last purchase we made was specifically to find a safe vehicle with low miles for our daughter. The salesperson made purchasing a breeze. He even delivered the car to our home with a big red bow on the front during our daughter's 16th birthday party. She was surprised and excited to say the least! Thank you Zeke and Toyota of Tri-Cities!

msmac

12 de sep. de 2016

First they found me the exact truck, color etc., that I wanted, worked out a deal, good for both of us and had a spoiler put on at a very fast appointment for me!

stays local

11 de sep. de 2016

I purchased my 2012 Highlander at this dealership and have always had it serviced by them. They are always courteous and polite. Never do they try to sell me anything I don't need. In fact my oil light was on and I thought I needed it changed. But I was informed I did not need it yet (the maintenance light was for some other minor issue) and when I said to change it anyway since they had my car the service rep said no I still had a few more months and to save my money. I also let them hand wash it for $18.95 and when I picked it up it looked like it was brand new it was so clean!

lucarlo

10 de sep. de 2016

As I waited, I had I cup of coffee and a cookie and then used the free WI-FI to watch a movie, on my tablet.

Darlene Henrickson

8 de sep. de 2016

So, the rear of my headliner in my Avalon is coming down. I took it to local Toyota dealer here where I bought the car new in 2013. Come to fond out I was about 2 weeks past my 3 yr warranty. So, they will not fox the problem, and tell me to go somewhere and pay to get it fixed...Are you kidding me?

Monarch

7 de sep. de 2016

Our Avalon Hybrid is the second Toyota brought to this dealership for service. We bought our Prius some years ago, and have received great care.

Rav4owner

5 de sep. de 2016

Great experience. Staff was friendly and very helpful. Excellent salesman (Ted) who was knowledgeable. Didn't feel pressured for the sale. Would return and recommend to anyone.

Routhfam

1 de sep. de 2016

We bought in the last few years 3 new Toyotas. We have been please with the sales staff and especially with the service tech and mechanics. We have always been treated very kindly, employees are helpful, knowledgeable & friendly. Our vehicles are always done in a timely manner and during that time we are informed of the status.

R. Day

1 de sep. de 2016

Several years ago when I was looking for a car (I buy nothing but Toyota) I experienced a great, honest and hard working young sales person named Noel Torres. Since then, and many years later, I have exclusively saught him out whenever I go to your dealership to buy a vehicle. He's not family (well, not by blood - he's my "Toyota Brother" ) and our only connection in life has only been at the dealership... so I am not a "paid spokes person" for him. I just feel very comfortable that he will work hard to treat my wife and I very good and that he's always honest and I know we will get a very fair deal. I've purchased many vehicles from him at your dealership and will continue to do so, so long as you have Noel (or a "Noel Protege") there to buy them from.

Oldman

29 de ago. de 2016

#1 as usual. Great service at a great price. I can't say enough about the way I am treated. Keep up the god work.

BobbiJean

27 de ago. de 2016

Everytime I go into have my vehicle serviced...I am satisfied. Employees are helpful, knowledgeable & friendly. I would like to give a "Shout Out" to employee Dave T.

Sherbear1

24 de ago. de 2016

I bought a Prius in 2008 and had excellent service right up until I traded it in. Of course Toyota of Tri-Cities great service pretty much helped me determine I would be buying there. Service is still excellent after all these years.

Pep22boys

24 de ago. de 2016

Service manager was friendly and helpful. He tested and changed the keyless entry battery. The service was on schedule and was done quickly. The waiting area was clean with plenty of seats and was quite enough for reading.

JohnW

23 de ago. de 2016

Friendly, thorough, timely, efficient process, good recommendations for maintenance items, low pressure, like that they maintain continuous maintenance records. Reasonably priced for service provided, and guaranteed to provide OEM parts.

Tim5

23 de ago. de 2016

Noel and Matias helped me with my purchase. I can not thank them enough and was treated very respectful. They listened to what I wanted, and found what was discussed. No pressure, no harassment, just treated like another human being.This dealership will receive any future business should I be in the market for another vehicle.

KariB

20 de ago. de 2016

I've brought my 4Runner into Toyota of Tri-Cities for service multiple times & have received excellent service EVERY time I come in! The staff is extremely friendly & knowledgable! I would definitely recommend this dealership & their service department to my friends & family!

jim 1969

19 de ago. de 2016

I did not have an appointment yet they got me right in to check the car. Found that one of the coils was not working properly and replaced the parts and got us up; and running.

Armstrong5035

18 de ago. de 2016

We traveled from out of town to come look at a car that we heard about and were interested in. We were pre approved for financing because we applied online ahead of time, and this made the process much easier. The entire process was very quick and easy, and all of our questions were happily answered. We worked with Kyle and Gus and both were extremely friendly and knowledgeable and we highly recommend them. Overall we left very satisfied with our new purchase!

Scott Colbert

17 de jun. de 2016

My calls were returned promptly and my time respected. Will call again.

TCThappycamper

11 de jun. de 2016

I purchased a new Tacoma TRD Off-Road from Bud Clary in Yakima in 2010 and, until recently, had all my service done there, it being the closest to my home. However, over the years, I have had ever decreasing confidence in their technical competence, due to their diagnosis of expensive repair needs that did not exist (based on second and third opinions from other certified mechanics) and their failure to diagnose actual real problems that were in fact present. The "final straw" for me relates to my power steering. From the moment I picked-up the truck for the first time, brand-new, the steering had absolutely no power assistance and required intense physical effort to be applied when stopped, such as in a parking lot, or at very slow speeds. When I took it in to Clary with this complaint during the warranty period, they said it was "fine" and could find no defect at all. So I then left with the belief that Tacomas have lousy power steering that I would just have to live with, as a certified dealer had told me it was up to spec. Several years later, actually this year, after several techs with other companies, such as Firestone and even a Clary oil servicer, also noticed how poorly it steered and with their encouragement, contacted the national Toyota Customer Service Center. After reviewing the history, as I just stated here, i.e. the problem should have been diagnosed and fixed under warranty, with no charge to me, Toyota agreed to pay 60% of the rather expensive repair, which was performed at Tri-Cities Toyota, as I had no confidence whatsoever in Clary's technical expertise any longer. TCT diagnosed the problem correctly the first time (defective steering box, probably right out off the assembly line), repaired it and for the first time in 6 years, my truck actually has the power steering it should have had from the beginning. As a result, I go to TCT for all my service now, even oil changes, even though it is about twice as far from home as Clary. Their staff are highly-competent, professional and very friendly, from the technicians, to the service writers, right down to the gals that serve the complimentary coffee. The sense of dread I used to experience going to Clary with a problem, i.e. "whether they would be able to find and fix it or not" has been replaced with a feeling of certainty that whatever the issue is, it will be discovered and appropriately repaired. Until they prove otherwise, TCT will be my dealer of choice and it is always a pleasure going there. SincerelyJeff Yancey

Kevin Aznaran

24 de mar. de 2016

As always, I get treated with the up most respect and service. I've never been to a dealership where it's hassle free or easy to negotiate with. This is the reason why I bought my second car here.

Tlc6490

8 de may. de 2015

There's not enough room to describe in detail the experience I had with this dealership so that I can warn other buyers. I will just say that they play games and do not keep their word even if they've put it in writing.

K8Grn

14 de ago. de 2013

Diego is the dealer that assisted me in getting my very first "new" used vehicle. It was a wonderful experience. If and when I decide to purchase another vehicle, I will definitely go back there first. Toyota of Tri-Cities changed my opinion of car dealers and dealerships. I will be letting my friends and family know of my very positive experience there! Thank you!

George Such

26 de ago. de 2011

I purchased my Scion here in August 2004 and had up until my last visit been quite satisfied with the service. On August 13, 2011, I stopped in for an oil-change and tire rotation, as 5,000 miles had just rolled over since my last service. I told the agent that I wanted the my usual service, oil-change and tire rotation, the same service I have had there since I purchased the car. After the service was completed I was charged $44.35, instead of the usual $33.43, which I had been charged. When I returned home (I now live in Bellingham) I confirmed this by checking the receipts. When I called back on August 16th to rectify the charges (it took three calls before my call was returned on August 26th) I was told that I had authorized a different type of "multipoint inspection" than usual - one that cost $10 more and included more detailed brake inspection - and that my signature was there to prove it. I told the phone agent that the service forms were the same (I had the copies in front of me, brakes were usually inspected) and that time was the same and that I felt deceived by the whole process. He said that he couldn't give me a refund, but he could give me a $10 credit toward my next service. I didn't feel this was good business. Up until this incident I had been very happy with all my service at this facility, but in this case I felt manipulated.

CougFan08

6 de may. de 2011

I went to Toyota of Tri-Cities to get my oil changed. I was able to pull inside which was nice to keep me out of the wind and rain. I was immediately greated with a smile. I was asked what I needed done and given a price and a expected delivery time of an hour which was not bad because I had no appointment and there was cars ahead of me. Once he got all my information I was taken to the waiting room. The waiting room was amazing. I was offered free cookies and juices or water. The chocolate chip cookies were so good, they were fresh out of the oven. They had a nice big screen tv to watch with nice with comfy chairs to sit in. The other suprise was if I felt like I needed a massage they had 4 massage chairs that were available to use while I waited. They also had a nice quite business room I could use if I had work I needed to do while I waited. Even though I was given a wait time of 1 hour, my car was done in 45 min. David came and got me. He went over the bill and explained everything very well. He went over the complete inspection leting me know how my filters were doing and how all the fluids in my car were. I got all of this done for under $30. When I got to my car I was shocked to find not only was my car washed but the front floor mates had been vacuumed. I definitley will go back and will tell all my friends about it to.