angry car buyer

22 de jul. de 2015

My husband and I purchased our first dealership vehicle from them they are crocks. The purchase price was $21,000 with tax and title it should of been a total of a little under $23,000. We had $1500 for our trade and put $2500 down. Loan papers come in the mail and our loan was for the full $23,000. Can't seem to get any answers from them just get passed from person to person each blaming the other. At a lose as to what to do they use $4000 the way I see it.

Jon361

12 de jul. de 2015

My car was never fix by the service but they charged me for it. The warning lights came on again after a fews weeks of driving.

EAA0105

24 de abr. de 2015

So I went because I received a letter in the mail telling me I was pre-approved to buy a car from them! Veronica called me and told me to just come in and she could put me in a new or used car! When I arrive she has STEVE try to help me! I specifically told this guy I wanted a truck and I wanted a Toyota! He said he was bringing a black Toyota Tacoma for me to look at and he pulls up a beaten up F-150! I tell him right of the bat that I'm not interested in that truck I asked him where the Tacoma was?? He said he never said Tacoma even though my mother was there with two other ladies that also heard he was bringing a Tacoma! That was the first lie, then he says ok I'll go get the Tacoma!! He then pulls up with an old 2008 Tacoma that he says it has over 100, 000 miles and it's filthy from the inside and it doesn't look like it's worth $23,000 which that's what he said I was approved for!! I told him I was leaving! I told him thank you for wasting my time which was a 3 hour drive from my home! He said to wait that he would get the manager to talk to me! When the manager arrived and I explained to te manager why I was unhappy and told him that STEVE was trying you put me in a 2008 tacoma that had over 100, 000 miles then STEVE argued with me saying he never said it had over 100,000 miles he asked me if I was calling him a liar and I said yes you are a liar you said it had over 100,000 miles which he did say that! He screamed at me and said I'm through with you and walked off!! YEAH THAT'S THE KIND OF PROFESSIONALISM THEIR CUSTOMER REPRESENTATIVES HAVE!!!!! I WILL NEVER EVER GO BACK TO THIS PLACE! THEY WILL LIE TO YOU IN ORDER TO POKE YOUR EYES AND SELL YOU A PIECE OF CRAP FOR A LOT!!

Mp

11 de feb. de 2015

Not only did the dealer BOBBY lie to us about the list price and claim that if we got a toyota brand car he could discount it he didn't discount xxxx! But add more money to the car we asked to look at chryslers he said they were all fully loaded 40,000 cars which is a lie I had looked on line before I went in and thought maybe they were all sold looked online a week later still there for 23,000 he did not try to help us just feed us lies to get him a paycheck wills definitely not be returning to him!!! On top of that had an apt still waited 4 hours while he worked with us and another customer at the same time we didn't mind the wait we understand he was busy but xxxx all you did was rip us off!! We called to talk to a a manger and they never got back with us. Heard a bunch of bad about this place and still managed to give it a shot to just regret even walking in there!

alleymelindez

28 de ago. de 2014

do not buy a car from here. They are unprofessional and knowledgeable and flat out don't care. They will tell you anything to make a paycheck and will send you off to different people if they think they can't do it. I bought a vehicle from Francis. Francis turned out to be a crook and no longer works there. So coach had to deal with my situation. My situation was the car itself was a lemon. No one wanted to take my situation I would brush me off to others. Francis no longer work there so I got put on coaches desk coach couldn't figure it out so he sent me David Canales. David took his sweet xxx time, didn't give two xxxxx. Then tells me, "I'm just a salesperson I don't have anything to do with the situation so I will send you to coach the manager." Remind you, coach sent me to David. Coach himself took his sweet xxx time doing absolutely nothing. The only time he ever thought about my situation, was when I was there in his face, he didn't care, because I wasn't a part of his paycheck. Coach then decides to continue to tell me that it wasn't up to him that it was up to the general manager, the next day it wasn't the general managers decision, it was the banks. He just continued to flip flop every day. Never had the same story. I went yesterday August 27th at 10 o'clock in the morningand once again he had nothing for me no answers know anything. He told me to give him an hour and he would have some type of answer. He then tells me he will call me and I never received a call. At 4:00pm. I called and was informedthat coach was busy with customers. I asked to speak to the general manager and like always there managers are quote on quote in meetings. I was the pushef off to the general managers assistant, Robin. she was a very sweet lady and very understanding. She took down all my information and told me she would look into it first thing this morning. Surprisingly she did call me at 11 00 in the morning and told me that everything was fixed with my car need to remind you I'm not there to get my car fixed, I'm there to get a new vehicle. She didn't ask me what's wrong with this one and I tell her. The car doesn't go over 60 miles an hour and it chugs a lot. It burns oil at rapid speeds and I never traveled anywhere. she says she would personally take it for a spin and give me a call back we hung up at 11 30 in the morning it is now 530 in the afternoon and I have yet to get a call back from her. This place is a rip off they will not tell you anything its a bunch of smoke and mirrors I never get the truth. Do not do business with these people it was better when the previous owners were there. It has gone to xxxx don't do it! If you want a GREAT RELIABLY vehical visitWILKINSON PRE-OWNED SUPERCENTER.Down the road. 6702 N. Navarro St.Ask for JOHN CONRAD, and JEFFERY ENRIQUEZ.THEY WILL HOOK YOU UP.

Arthur Pacini

1 de jul. de 2014

I highly recommend this dealer to everyone. They were very friendly. Took care of all of my needs and wants for my vehicle. Facilities were spotless as well as the show floor. Complimentary drinks and snacks were offered multiple times throughout our visit. A beautiful waiting area with T.V. and very comfortable seats available.

Debi W.

29 de jun. de 2014

Recently I purchased a new to me vehicle from Toyota of Victoria. In past years I've always purchased new vehicles and very particular about the vehicles I drive. Out of all the dreaded car purchases I went through, this particular purchase was the completely stress free and handled professionally throughout the entire process of the sale. My car was very clean and felt like a new car. I was totally pleased with my salesperson, Bryan Wagner. He was knowledgeable, made us feel at ease and handled all our reasonable request in a timely manner. I am a believer in Toyota of Victoria! The entire experience was very positive in our opinion.

gram

27 de jun. de 2014

Back in March, I had a terrible experience with Toyota. My daughter recommended that I return and ask for Bryan Wagner. I returned in June and and Bryan and Daniel Gutierrez were great! I was treated well, and never left alone. Anyone who buys a car from Toyota Victoria needs to ask for one of these salesmen--they both get a huge rave from me!! I bought a 2014 Camry XLE. Toyota also gave me a good price for my trade in! Overall, I am very pleased and I love my new car!!

BMW_M3

21 de may. de 2014

TERRIBLE TERRIBLE TERRIBLE, STAY AWAY!!! I bought my truck here and these guys are a complete joke! My horror story would take too long to post so I'll just make it brief. The salesperson Veronica is extremely lazy and the definition of incompetent. Ignores questions or just answers what she feels. You are on her time and she will take weeks to get things done half-way, when she says they will get done right-away. The sales "manager" Angel is a liar and doesn't stick to his word about anything. He is a coward that will avoid you at all costs and ignore phone calls, etc. It was a chore just to buy a truck from them. They screwed up the figures, the delivery, lost keys, had items stolen, lost paperwork with my social security number on them, etc etc. Anything they could screw up it seemed they did their very best to screw it up even more. Afterwards they showed no care or concern and never came through on what they said they would to try to rectify their screw-ups. I would not recommend this place to anyone. Worst buying experience ever. Save yourself some time and headache and look elsewhere.

daughtrybenjamin

19 de abr. de 2014

BEWARE! A lot of smoke, mirrors, and lies. Hour waiting on paperwork to sign after deal had been reached, manager comes out and asks if the deal that was agreed upon (which was 15k out the door) was plus tt&l. Looked at him with disgust after making a deal for an hour WITH HIM for 15k including tt&l and then waiting an hour for paperwork. Then told we don't have a deal after one was already reached. Customer service was a joke, don't recommend doing business with these people ever! And this review is written 2 hours after, so I calmed down on the 1 hour and 30 min drive home.

CindyButler

29 de ago. de 2013

Had taken my 2011 Toyota Sienna to TWO dealerships in TN for a sunroof that would open but would not always close. Both told me it was the motor and the housing and would cost over $2100 to replace. I always thought the problem was with the switch and not the motor. They did not listen to me at all.Took it to Toyota of Victoria, spoke with Bradley Parker, who listened to me and arranged to have the switch replaced, and it works perfectly now. I will be forever grateful to this absolutely fantastic service department for the wonderful repair they made on my car. I'm seriously considering making the 1100 mile drive for all the big scheduled maintenance my car needs because I have so much confidence in them!Thanks a million to Toyota of Victoria service department, especially Bradley Parker!

Bob-1981

6 de ago. de 2013

Horrible. Was lied to, and mislead by sales people who knew nothing about the car they were trying to sell. I spent a day researching the Prius before I went in and the sales person could not correctly answer any questions about the car and the ones he did, were completely wrong. I had to get a brochure to show him and teach him about the car. Really felt that thy would say anything just to get you to buy the car, who cares if it is a lie or misleading. The finance guy I talked to also knew nothing about current incentives offered by Toyota. They would not acknowledge up front that they did 0% finance at the time and tried to lock me in at a much higher percentage and I have flawless credit. Really made me second guess my decision on wanting a Toyota. Dealt with this same kind of things with other dealers in the past and won't put up with it. I will not be recommending them to anyone and will be shopping out of town for my Toyota purchase.

Cramercara

28 de jul. de 2012

The staff are very friendly and you don't feel like you are getting ripped off. I have used this dealership for my last 3 cars.

tyklr87

17 de jul. de 2012

Everyone was very nice. The guy who sold us the vehicle was very nice and I did not get the uneasy feeling like I did going to the dealership next door.

robin miller

14 de jul. de 2012

My experence when I purchased my new corrolla was the"BEST" experence I've ever had in buying a vehicle! I will highly reccommend Blackwood Toyota to everyone! And this will be will be my place to shop from now on! It was a great overall!!!

big tundra

22 de jun. de 2012

The employees at Blackwood Toyota were very friendly,helpful & quick.Did a great job, thanks.Your salesman did a great job & was very helpful.I will be back.