Dale

1 de nov. de 2016

John Hathaway was very friendly and personable which made the buying experience more pleasant. The price of the car was good and its condition was also very good having all the features we were looking for.

Hung

31 de oct. de 2016

Toyota Marin had a much better inventory than any dealership withing 100 miles, and they were very easy to deal with. Very happy with the price, and delivery was incredibly convenient. Signed all the paperwork on my kitchen table and was done in 20 mins. Sales person was very knowledgeable about the vehicle and tech.

Fernando

31 de oct. de 2016

Ameen Samour did an excellent job! We will recommend him to our friends in Marin! It's my second purchase at Toyota Marin. This is definitely a serious business entity worth recommending. They take pride in guaranteeing customer satisfaction. Ameen Samour was our Sales Rep. He was very helpful, accommodating and knowledgeable during the entire process, a great guy to do business with. Toyota Marin earned my respect once again and loyalty. I'll be back next year to buy my wife's car. The folks here are honest, upfront and committed to the customer. Thumbs up San Rafael! Off I go with my 2017 Toyota!

Kristi

31 de oct. de 2016

The sales person I worked with, Salim, was fantastic! He made me feel taken care of and confident in my purchase. I truly felt that he was on my side.

Donald

30 de oct. de 2016

No-nonsense fair pricing. No pressure on up sells. Transparent and reasonable. 3 day return makes it a no-brainer to buy a used car here.

Huynh

19 de oct. de 2016

We were treated with complete honesty and respect in all aspects: sales, trade-in appraisal, and financing. We have nothing but the highest regards for JD, Kathie, and the rest of the staff.

Matt

19 de oct. de 2016

Friendly employee- Roman and Cathie Clean showroomKnowledgeable about vehicles on lotAt least twenty words are needed for this review so here we go

Tera

17 de oct. de 2016

Our sales team of Ainsworth Leslie and Jonathan Lips was absolutely incredible. They had the best mix of experience and knowledge. They understood how to put together a great deal, and handle our trade-ins of two cars. We loved the way they worked together as a team with us and for us. Aside from our new Sienna, THEY were what we also loved about our experience.

Tony

17 de oct. de 2016

Ren was friendly and courteous throughout the whole experience. The transaction was went quick and smooth without any issues. Any questions I had was explained with knowledge

Stephanie

16 de oct. de 2016

shah and laz, were excellent to deal with , excellent customer service, very helpful explaining how to operate screens in the car and how to hook up i phones to cars computer.

Joao

16 de oct. de 2016

Bought a used pickup. Took a Lititle time to negotiate the deal. Once we agreed everything went smooth all the way to finace and out the door.

Maryanna

15 de oct. de 2016

You want to know what I liked about my experience? Im sure youre either eye-glazing over the same cliche words or skimming over those who put nothing into it. Hold onto your pants for my Toyota story.. My First Time Buying a New Car at Toyota Marin (from a car enthusiast..no worries its all good)Im a classic car person from 16 years old until now from a subculture car mindset all about Save money with a reliable used car or Stay under the radar of corporate dealers .. 'Dream of a suped up 69 Camaro'..Thats me to my bones. Still stuck in that mindset years later, I planned on fully restoring my 1995 Toyota Celica GT convertible with almost 200k miles on it, knowing it has at least another 100k miles of life in that ridiculously reliable Toyota engine. But after putting $1800 in a new top along with other expenses, I gave up on the piece-by-piece cost vs. the milage. I suppose Im not a car person after all if I give up on restoration. In a way I feel I failed. Yet, my family and friends who simply dont get it applauded me giving it up for a new car.OK..Fine (..) ..moving forward with my tail between my legs.. I woke up yesterday, all grown up and decided, OK, it is time. I want a new Toyota.. with hopefully the same unrelenting, ridiculously reliable engine the 95 proved for decades. With cement feet, I walked away from my drop-top memories she gave me to beach and wine country on to the cold pavement of the dealership of lost souls (that's how I felt), growing pains in every heavy step I mean, after two kidney transplants in the past 30 years, and finally hitting a secure career, in a stride, my car almost like a family member in the mix of that? Am I ready for something foreign to me?.. So they tell meI guess I know I deserve itBefore hand, I searched online for Toyota models .. I found a sharp photo and specs of the new 2017 Toyota 86. In that I discovered it replaced the 2016 Scion FR-S. Both hot, sporty cars. My convertible Celica was sporty..I love sporty, no matter the Subaru engine in the SR-S. I dont care at this pointI LIKE it.. Being Oct 2016 is a good time to shop for both..See what comes..With that info in tow, I find myself wandering the vast asphalt of parked Toyotas at the dealership and up walks Tyler Tolor with a friendly vibe and no pressure. Tyler is gregarious, I dont even feel like Im dealing with a salesmen ..Hes very personable and needs a raise from hello. Cmon.. These are the people who make it happengive em some love. Dont be greedy. HAHA. Remember, as a car person, this is my very first new car purchase. I clicked with Tyler, we're both quick witted and laugh easy, he was a tremendous help in walking me through my first new car experience. The no haggle policy is your greatest asset. I was ready to bring it on, but didn't have to. Without the 86 in stock I was still interested in her father, Darth Scion FR-S. Tylor had it in stock, gave me the keys, hopped in the wanna-be back seat. My only concern was the barely a crack of leg-room in the backseat, but 6" + Tyler got in (my guy in the front) and we took to for spins, wheelies, donuts and cliff jumps..hehe. Well, not with the four-banger 200Hp...but it had some pep and Tyler was a lot of fun, informative with the full history of the car. He also said how he worked at Toyota Marin for ten years and loves his job. He can quote me..Haha..So you want to know what I liked about my experience? Tyler Tolor. I never bought a new car, and at 48 years old still harbored an old sigma about car salesmen when I walked on the lot. He changed that. I got the the Scion FR-S..It's not my pipe dream of a supe'd up '69 Camaro, but I'm happy with my experience and honeymoon stage with my new Toyscion...Tyler is a gem. Give him a bonus! Please I beg you! I hope when I trade this Toyscion in 12 years for a Toyota Alloy Air Car A++, Tyler is there to show me how to fly it..

Robin

11 de oct. de 2016

Very friendly, reasonable sales people. Took the time to find the exact car we were looking for. Actually enjoyed buying a car!

Patricia

10 de oct. de 2016

I liked Michael Becker. He was knowledgeable, kibd, and patient. He let me test drive multiple vehicles with a helpful attitude. He spent time explaining my new vehicle to me when he delivered it personally to my home. He ensured all of my questions were answered. Even though he had already worked a long day, he did not make me feel rushed.

Rachel

10 de oct. de 2016

Excellent salesman. He was helpful, knowledgeable, and very nice. No hard sell or obnoxious tactics. I would definitely return. Ask for Marvin!

Elizabeth

6 de oct. de 2016

Keith Ural was the most responsive, helpful, thorough, straight-forward person I have every worked with in my experience purchasing a car. The gentleman he had deliver the car was also a joy to work with - the experience was easy, fast and generally fantastic.

Moises

4 de oct. de 2016

How nice and helpful everyone was. Make the process really relaxing. I would recommend this dealership to any one of my friends.

Susan

3 de oct. de 2016

Kevin and Laz helped us purchase a new truck for our son. They were kind, easy going and provided a truly stress-free experience.

David

3 de oct. de 2016

very pleasant experience, who would have thought buying a car would be a pleasant experience, there price was very competitive

Andrew

2 de oct. de 2016

It was Easy to buy car today and service was excellent. They had place for our kids to play. They liked to hit gong at the end.

Yuva

1 de oct. de 2016

The stuff were awesome. They really took care of us. And I want to thanks AMINE for his time and great service. You're the best

Pamela

30 de sep. de 2016

Efficient, accurate, fair and prompt. Ameen was personable and straightforward and eager to please. I will recommend to others. Thanks.

Jaime

29 de sep. de 2016

Laz was very personable, professional, helpful and informative. I had to wait for my truck to come in and he kept me updated while I waited. Thanks!!

Akiko

29 de sep. de 2016

I received VIP treatment from Manager, Mike and his associates Russell, Doreen and Wendy. It was smooth operations I ever encountered. I recommend Toyota Marin for all my freinds and FCbook freinds .

Ruth

18 de sep. de 2016

I Felt no pressure, also being upfront with trade in value .honest with client's concerns.comfortable, hospitable place, accommodating with desired choices ,no pressure, also being upfront with trade in value .

Kalei

18 de sep. de 2016

Christine was amazing! Informative about all the options, listened well to all of my needs and concerns, never pushy, helped me through every step to feel confident in my purchase, my experience with her was the best sales person/ car dealership experience ever! She is awesome!!!

Christopher

16 de sep. de 2016

our sales lady was the best we ever had.....a lot different from our last experience 3 yrs ago from the same dealership. her name is Lindsey

Andre

14 de sep. de 2016

Your sales representatives were very knowledgeable. They were not pushy in any capacity and quoted a fair price. They did not up-sell useless additions and were very transparent.

Kory

12 de sep. de 2016

The sales team made this an easy process. They had a few options for the 4Runner I was after and was able to source others nearby if desired.

William

12 de sep. de 2016

Great sales people.Josh in finance is a true professional. I would definitely buy another car from Toyota of Marin. A great dealership.

Dave

10 de sep. de 2016

Great customer service and experience. Made buying a car very easy. Appreciate the delivery of my car. Doreen Tan was great.

John

9 de sep. de 2016

Laz was thorough and diligent, aiding in delivering the first Tacoma TRD Pro to me. Very thankful. Finance team worked hard to be most competitive.

Judith

9 de sep. de 2016

From start to finish, our experience was very pleasant. Tyler Toler was professional, personable and very e knowledgeable. Facilities were clean and neat and there was a great selection of cars to choose from.

Cheryl

9 de sep. de 2016

Just recently purchased my second Prius-- I loved my first one and wanted to upgrade to a 2016 model. The service in the sales department was terrific--- The staff that helped me were very helpful ----The explanations while in the loan process was excellent too-- The entire process was fast and efficient!

Sancho

9 de sep. de 2016

The Car salesman named George Tenido was very nice and made the process of buying the car easy and informative.

Stephan

7 de sep. de 2016

Responsiveness, no unnecessary pressure, transparency of the process. Bought the car I wanted at a price I felt confortable with.

David

6 de sep. de 2016

Tyler made the difference. He was NOT high-pressure or condescending (as were several of the other salespeople we heard talking down to customers). He knows his cars, presented us with straight information, and just let us buy the car while answering any questions we had. Before Tyler became available, a young woman (I did not hear her name) was helping us and she was also a keeper. Didn't know as much about the hybrids as Tyler, but her sales style was very good.

Gillian

5 de sep. de 2016

My sales rep, Roman was super helpful and went out of his way to find the right car, with the interior and color I wanted. He was very patient, kind and attentive to my needs. Highly recommend working with Roman if you go to Toyota Marin.

John

1 de sep. de 2016

Ameen and Russell were great, took care of me through the entire process and Ameen even helped when I got a scratch on the car in the first few days.

Daisha

30 de ago. de 2016

Very lovely and caring staff. The staff here was very welcoming and made sure that my purchase was a smooth transition. I love my new car.

Brian

29 de ago. de 2016

From the moment I was greeted in parking lot to the salesman Colt and finance person Kathy both parties made me feel respected. They explained everything and were very caring kind and considerate.

Steven

28 de ago. de 2016

Salim was very persistent, helpful and trustworthy. Great salesman. Great overall service in buying our lightly used Toyota. I recommend very highly.

Amrafel

22 de ago. de 2016

Ameen and Loi were great people to talk to, they knew what I was looking for in the car and price. Great experience all around!

Tanya

19 de ago. de 2016

Everyone I worked with was helpful and attentive. Didn't feel TOO muc hlike a hard sell, but still a little dicey.

Nicholas

18 de ago. de 2016

Low pressure sales environment, no haggle pricing plus 3 day return policy makes this a pleasure able place to buy a car.mive bought 3 from this dealership.

Lisa

15 de ago. de 2016

It was very easy and I loved the online option. It was a very quick process and I appreciated that the car was delivered to me and my daughter.

John

15 de ago. de 2016

Smooth process--no nonsense, good deal. Shah was an excellent salesman. No issues at all during the purchase. Would definitely use them again.

Macwain

11 de ago. de 2016

The promises to me were kept, the car was ready, and Marvin Sexton worked very well with me and with my family.

Djxoxo

10 de ago. de 2016

I haven't bought my car yet but this place has bee great with updates and texting me since i work alot!

Noelle

8 de ago. de 2016

The friendly sales person, Marvin, was so nice to chat with and he was very experienced. The finance portion took longer than expected, even when we told them we had somewhere to be.

Rosalba

6 de ago. de 2016

Very pleased with no pressure non aggressive sale. The 10 point chart plus the lowest price check for other similar cars in the area was very persuasive and key to our buying. Enrique performed his job beautifully plus he was able to provide a testimonial of his own ownership of a Toyota. Cathie was also excellent on the financial side. She was very pleasant and obviously knows her product inside and out.

Melissa

3 de ago. de 2016

I didn't feel rushed, and Wendell really respected what I needed as far as a vehicle goes and found me a great car. Afterwards, when I did have to leave in a hurry, the finance person really helped get me out of there quickly.

Patricia

1 de ago. de 2016

It was an easy experience buying a certified used car. The sales guys were fun and low pressure. Fatos and Zach were great! Brooke also offered excellent service. Smiles from everyone on a late Friday afternoon. It was one of the best car buying experiences I've ever had.

Junichi

1 de ago. de 2016

Sales person Roman was excellent and very personal.I got an attention as soon as I walked in from several people works at sales office.

Jack

30 de jul. de 2016

If you Want to buy Used Car at this Dealer you Should See Fatos, he is very helpful and polite friendly and funny as hell :) u Make our Day Bro thnx to you and all the stuff At Toyota Marin!!!!

Ronald

28 de jul. de 2016

Hassle free, courteous sales person, very helpful.., when we purchase our vehicle we looked for the car we wanted, worked on payment plans, looked at the car, we were given incentives, then we compared it to another car and over again.. Everything was orderly and throughout the whole process our sales representative remained professional and very friendly..

Brieanne

26 de jul. de 2016

I submitted an interest form for a car online, and, because I was impatient, I went in the same day. I was helped by Max S., who, although a bit green, genuinely was a good guy and helped answer any questions I had; when he didn't know, he had the supervisor, Ryan, come and answer questions for me. Because I was an Internet query, however, I was passed along to John H., who was the guy who actually took me on a test drive of the 2004 Prius that I bought. After the test drive, I was feeling really good about the car, but, of course, had to rush off to work. John gave me the skinny on what I would actually be paying with tax, etc, and printed out the carfax report before I left so that I could percolate on them, which I greatly appreciated. I got home and decided that I wanted the car enough that I would go after work, and so when I showed up 20 min before closing, I expected them to try to rush me, but everyone was extremely helpful and gracious- I was informed that they split the commission, so having multiple people help me wouldn't affect them. They were really busy at that time, there must have been 5 people, including myself, all buying cars at a quarter to 9, and so, while I was attended to by multiple people, I was never rushed, never left without someone to answer my questions and genuinely had a GREAT experience there. They gave me a great deal on my trade in, were clear about the price ( it's a no haggling shop, which I didn't know when I went in, but I felt that the price they gave me was fair.) Max and John are the stars of my experience, although, again, everyone I spoke with, from Ryan the manager to Tony the finances guy, was genuine and I never felt unduly pressured-in fact I had laughs with them. Max sent me off for the night and told me to come back so we could get the car detailed, as the detailing department was shut that night, and then John called to check on me a few days later, and when I did have a question, he called me back with GREAT resources to look into. Thanks!

Christopher

26 de jul. de 2016

Doreen and Derell were awesome. Even with subpar credit, they were able to get me into the car I wanted without needing a cosigner.

Frederick

24 de jul. de 2016

It wasn't complicated. We had been to 3 dealerships before arriving. Nick made the experience super easy by being straight up with all the numbers, which we liked.

Melissa

23 de jul. de 2016

Friendly staff. Clean showroom. That's about all I can say. The entire process was way longer than I thought it would be, but guess that's normal. It's been years since I bought a car, but I don't remember it being that long. We were there for 3 hours.

Jeanette

21 de jul. de 2016

Very straightforward. I knew what I wanted, you found it and had it waiting for me when I arrived with no tricks. Thanks.

Evan

20 de jul. de 2016

John was extremely nice and helpful. We talked several times over the phone about the truck I wanted and he was great about keeping me updated, since my schedule didn't allow me to come test the truck for a couple weeks. He even helped unload some junk wood that was left in the bed of the truck.

Andrew Jay

17 de jul. de 2016

Ever get a car because you like the car, but the dealer experience horrible? That's what happened to me at Toyota of Marin. I had a sales person, (Doreen), who honestly brought nothing to the transaction. She didn't even become the person who delivered my car after I selected it. She and her colleagues didn't prepare the car properly for delivery, such as oil or proper air pressure in tires! But it wasn't only Doreen who gave poor service. The sales manager failed to contact me after I called to speak to her twice (one time she promised to call back and never did), the finance team was to contact me (promised twice) and never did. It was clear they did not appreciate customer service and failed to follow thru on basic communications. Worst car buying experience in over 30 years of buying cars.

Jeanne

15 de jul. de 2016

Everyone was pleasant. The sales person knew the car and was able to explain the workings clearly. He had a big smile, which he used freely and I never felt rushed. He made it clear that he would be happy to use as much time as needed to make all aspects clear. Questions were answered clearly and completely and, if he wasn't sure of the answer, he went immediately and got the answer. When I left without buying in order to go home and think it over, rather than try last minute pushy sales techniques, he printing out the specs for the vehicle and gave them to me to study.A very agreeable experience.

Patty

14 de jul. de 2016

The gentlemen Russell Grassi that I worked with was great.Knew his stuff and was able to handle any questions or requests.

Jane

14 de jul. de 2016

Everyone is friendly, service oriented, enthusiastic about their job and wanting to help. Our sales person couldn't meet us on the day we needed but he arranged for someone else to sign the papers. So helpful all!

Xiaoqing

14 de jul. de 2016

I'm only like Toyota van .i recommond my sister to buy van also this year .if she get good price .

Keith

13 de jul. de 2016

Very friendly service. No one was pushy. It was clear they just wanted to find the right fit for me.

Erica

11 de jul. de 2016

I liked that the dealer was willing to work with my budget and help me find something reliable. The car runs great and will last a long time.

Pei

11 de jul. de 2016

The experience at Toyota Marin was amazing. I am currently a service advisor at a dealership/spent close to two years in sales (floor and internet) prior so I have very high standards when purchasing a vehicle and Christine/Derrell were outstanding. Being in the business I contacted a few people I know and none were able to come close to the price I received from Christine for my 4Runner. Christine responded to every question and concern via email/cell immediately and Derrell (owning a 4Runner and Tacoma himself) was great to talk to about off road upgrades during the paperwork. Definitely highly recommended!

Jovany

8 de jul. de 2016

I've received an excellent information and good attention at Toyota Marin Dealer. They've been helpping me at every moment they were giving me different options and I could find the best one.Thanks Toyota Marin Dealer.

Wendy

4 de jul. de 2016

Tyler was extremely helpful in explaining the various Prius options, which are almost impossible to sort out on the website. He was knowledgeable, engaging, and not pushy in any way. I feel that I got a "good deal" and the right car for me. Also, I liked that I didn't have to talk to managers or pushed into an extra that I didn't want/need. Very efficient.

Hema

3 de jul. de 2016

Nick, the sales person was very informed, showed us all the functions with all the enthusiasm. Also, was extremely patient and answered all the questions and more. Invited again after 2 3 days to go over the car's functions after being used for 2 ..3 days. He is very nice guy and made us feel very comfortable.

Erin

30 de jun. de 2016

Excellent- fast! Very informative and helpful. Went through all aspects of car- never felt pressure. Pleasure to do business! Will definitely go back.

Paul

28 de jun. de 2016

Wendell Wilson was great. Very friendly, patient, courteous, and knowledgeable of the product. Very professional and ensured we were satisfied through the entire shopping and purchasing experience.

David

27 de jun. de 2016

Mike was great to work with. He was very upfront and professional. He gave me options and was not pushy. The process was fast and no nonsense.

Trevor

25 de jun. de 2016

Beth was really energetic, and ready to please. I felt bad for her at first because service dept kind of left her out to dry when it came to the 2004 f250.

Patrice

25 de jun. de 2016

I did not get the high pressured "pitch" this time and had a great experience with George's help as he followed through on helping me find the right vehicle and getting back on all of the questions and knew the products. I also felt that the value was a good one.

Marvin

24 de jun. de 2016

Marvin and Josh were extremely easy to work with. The car was ready when I arrived, the two of them were very professional and courteous. They made entire process a pleasurable one.

Jaimison

24 de jun. de 2016

Everyone was strait forward. They were all really polite and professions. They seemed to really want to help me get what i wanted and what was best for me rather than just trying to make a sale.

Carmine

22 de jun. de 2016

Both Darlene and Russel were extremely professional, friendly, knowledgeable and efficient. They listened to us, provided a high quality of service and were fun too! The sales manager- I forgot his name, and the finance person- Brook, were also very helpful and friendly.

Susann

20 de jun. de 2016

My salesperson, Christine Cilento, was... awesome! Professional, experienced and knowledgeable in all things Toyota. She made my day driving off in my new Camry!

Anna

20 de jun. de 2016

All of the sales people we worked with were super nice, from the front door to the finance guy at the end of the deal. They helped us find the 4Runner we wanted pretty quickly!

Annette

19 de jun. de 2016

The no pressure hassle free adventure. We enjoyed our experience at Marin Toyota. The banging of the gong after purchasing our truck was fun.

Thomas

13 de jun. de 2016

We worked with Russell Grassi, Jay Brownrigg, and Joshua Feinburg, and each of them went out of their way to make our experience exemplary. The negotiations were friendly, and we always felt we treated very fairly. They were particularly cognizant that we had children with us, and were sure to introduce themselves to our children and make their stay during this time comfortable.

Sarah

12 de jun. de 2016

Staff was nice and picked up immediately on what we wanted to do - buy the car we had already chosen, get the best price and close the process. No pressure to do otherwise.

Michael

12 de jun. de 2016

Very friendly and professional and tried to accommodate my schedule. Quick and easy transaction. George (Salesperson) and Joshua (Finance Manager) were great to deal with and I would highly recommend them and the dealership. I came from out of the area because George was great to deal with.

Surya

9 de jun. de 2016

John Hathaway is an excellent sales person and Emal in the finance department. John helped me with my purchase decision and showed the comparison between different vehicles

Javier

7 de jun. de 2016

Our family ended up deciding on Marin Toyota in part because we felt that Doreen Tan had really listened to what our family needed and gave us options to choose from. We had been looking for a minivan for over 8 months and just wanted to feel like we made the right choice. A hour from closing on a Sunday night and Doreen still had the energy to pull the cars we wanted around for a side by side comparison and answer all our questions. She is very professional and made us feel comfortable in dealing with her. We appreciate that she wasn't trying to sell us on something we didn't need.

Mozhgan

6 de jun. de 2016

Good customer service. Friendly and polite. Good quality car! I definitely recommend Toyota Marin as they never fail good customer services.

Roman

6 de jun. de 2016

The sales person was courteous, knowledgeable, and friendly.He took his time, he explained everything and he was the guru of knowledge.

Mary

6 de jun. de 2016

The help I had recived from Colt and Mike was beyond what I had inspected. I am so happy with my new car!

Joan

2 de jun. de 2016

I was pleased with the services Toyota of Marin had to offer. Your agent was very thorough and complete, with a great attention to detail about the quality of the car and ratings. At the same time we did not feel obligated into accepting any terms. Instead the agent gave us valuable information that was confortable in choosing a car that served our personal needs. thank you, Toyota of Marin..

Matthew

31 de may. de 2016

Ameen made the experience great for myself as well as my wife. He went out of his way to find the vehicle that would be right for us. Easily the best the car buying experience I've had in all my years. Joshua in finance was great as well.

Peter

31 de may. de 2016

Straight answers from a sales person who actually knew the features of the vehicle he was selling, and treated us well. Salesman (Kyle) was pleasant and not high-pressure. That being said, he treated us well and we would recommend him to other buyers. (I actually dd so today.)

Helen

31 de may. de 2016

Straightforward negotiation was a breeze. Transaction all done via phone and email.Delivery of new vehicle the same day was especially awesome!

Fernando

30 de may. de 2016

friendly welcome, makes you feel like friends, not pushing, allows you to take advantage and lead the deal. I will recommend this facility to all my relatives and friends.

Patrick

30 de may. de 2016

Sincere, warm and friendly service. Accommodating and engaging. Shah did a great job and I recommend him highly. A very nice team of people.

Richard

30 de may. de 2016

My wife and I came in to test drive a 2016 Prius. Our salesperson was friendly, knowledgable, helpful. His service, an excellent inventory of our desired car, and a good deal convinced to purchase a Prius that day.

Milton

29 de may. de 2016

I really appreciated how they treated me and how they helped me. The salesman was very kind and he helped me find that special connection with my dream car. They are the best!

Maria

29 de may. de 2016

We enjoyed working with Martin to find the right car for our daughter, Erika. He asked questions and listened well to her answers. He recommended a Rav 4 that was a perfect fit and great deal for Erika.

Pawan

29 de may. de 2016

The price was very good. I showed the quote from other dealer and they matched the price. I liked the customer service.

David

29 de may. de 2016

The whole experience was absolutely first rate, and I especially appreciate Salim and Jay. I would give Salim an 11!

Basile

26 de may. de 2016

Marvin was very friendly. I felt no pressure at all. Very relaxed and honest compared to other Toyota dealerships visited. The whole team stayed late for us. I know it's money for them, but it's also their time and lives, and I appreciate it.

Boris

24 de may. de 2016

That was my best car buying experience. I was very happy with all the service and help that was given to me.

Tai-Shan

24 de may. de 2016

Christine stayed late working to help get our paperwork started, which was really great. It helped minimize the amount of work needed for the next day. Russell was great too, even with the difficulties encountered with USAA. Brooke was fun and very knowledgeable about the financing process, so the last part was easy. Thanks, and look forward working with your dealership again in the future!

Alfred

21 de may. de 2016

Martin Sumayan, his human relationship was excellent and also helpful in making me to desire to the buy car I bought. You people are great in your rapport. Keep on.

Erika

18 de may. de 2016

Anel is an excellent seller, attentive and patient always showing very good attitude, wonderfull experience to have this kind of customer service

Matthew

16 de may. de 2016

Excelent servuce stayed in very close contact while ordering our car explained in full all the irdered options and has offered at to continue his service's well after the deal was done. Nick is extremely plesant and personable I will recommend him and this dealership to all my friends AND family

Edward

16 de may. de 2016

No pressure but good hustle from George trying to find a truck in the region that matched my needs. Toyota Marin earned my business.

Albert

15 de may. de 2016

Christine, your sales person was very helpful. She has a lot of patience with an old fogy like me. Thanks for filling the tank of my car, it was unexpected.

Mae

13 de may. de 2016

The immediate and knowledgeable response by Christine as well as having answers to all my questions and concerns. I have bought many cars -- both new and used -- since i 1st started driving in 1946 and this was my best experience of all.

Sandra

12 de may. de 2016

I didn't feel pressured to consider anything I wasn't interested in. The salesperson listened to what I want and found just what I wanted.

Craig

11 de may. de 2016

Tyler Toler is a wonderful human being. I was so happy that he could help us. He helped us with two other Prius purchases. He is personable, professional, knowledgeable, and service oriented. The person who helped us with our paperwork, Daryl (?), was also friendly and thorough.

Edward

11 de may. de 2016

Friendly, helpful, knowledgeable staff. Salesman once He understood what I was looking for kept me updated when stock was available.

Lino

9 de may. de 2016

SALESPERSON IS AWESOME, I LIVED LITERALLY BEHIND ANOTHER TOYOTA DEALER AND I CHOSE TO COME HERE BECAUSE OF GOOD SERVICE. I WOULD RECOMMEND IT .

Inderjit

9 de may. de 2016

Straight forward best price in the area look no further just go down to marina toyota. They will handle the rest no worries

John

9 de may. de 2016

Courteous.....offered to assist with services not part of the deal and that we are free to come in anytime for assistance!

Elisabeth

5 de may. de 2016

I feel they are honest.It was as painless an experience as they could make it. Marvin sold me my Rav 4 and he did a great job with this Prius as well. Happy to see him still with you. Josh was also very helpful and capable. Keith got me back in the door during an online chat and made me feel like all was possible. Thanks to all

Pierina

4 de may. de 2016

Promptly response, great deal, clear explanations for first time leaser, and great car dealer with professional attitude, no small talk and phony sales pitch stuff....

Joshua

3 de may. de 2016

Easy sales and financing process. Sales rep and sales manager were very helpful and went out of their way to help me find what I was looking for.

Shelby

3 de may. de 2016

Everyone on this Toyota team was absolutely amazing and made me feel welcomed and valued. Tyler was STELLAR!! This is my first car and I am so grateful that Tyler helped me with my choice of picking out the best fit car for me

Gregory

2 de may. de 2016

Tyler was very friendly and willing to spend as much time with us as we needed. He answered all of our questions and made us feel very comfortable.

Joseph

2 de may. de 2016

Your sale staff, Nichols Kulberg, was proffissional, knowledgable, curteous, and helpful from the moment he replied to my email request for Highlander Limited with trim and colors that I wanted w/o attempting to sell me somthing I did not want. He found what I wanted!

Susan

2 de may. de 2016

Extremely compassionate understanding and honest when listening to my story about what my finances were like and the kind of car I could afford they bent over backwards for me .

Xiao

2 de may. de 2016

Our saleman Russell was a pleasure to worked with. He made the whole process a lot faster and saved us a lot of time. Kathy was also very nice and helpful in the finance department. Overall it was a great experience.

Amy

1 de may. de 2016

John Hathaway was a delight to work with. He was not a hard sell and was available for all my questions (which were many). Tony was also great to work with. Also, I totally appreciated that after I bought my car, you agreed to fix several of the things that I found wrong with the car. And, I loved having the shuttle service to and from work.

Emma

1 de may. de 2016

Everyone was clear and very friendly, and nobody was pushy or rude. They walk you through the process and don't rush you.

Ashley

28 de abr. de 2016

No nonsense, friendly staff, listened to what I was looking for and had it available at a competitive price. Didn't try to sell me extra stuff I didn't need.

Teresa

27 de abr. de 2016

Buying our new car from Toyota Marin was easy, fun, and painless! We test drove one day and then took about a month to think about which car we wanted and whether we wanted to lease or buy. The employees at Toyota Marin were always available, kept in contact, and answered questions quickly. The buying/trade-in process was efficient and we are so happy with our new car!

Eileen

25 de abr. de 2016

Paul and Laz were great. No hard sell. Just helpful and informative. When I purchased the car they knew I had kids at home and they helped move the process along. I also appreciate very much that they offered to return my rental car for me. What was awesome!

Rodrigo

25 de abr. de 2016

Friendly and fast service. Very professional individuals. Emmett was our sells guy and he was very friendly and fast. He looked like he really values the customer.

Melanie

25 de abr. de 2016

They were very polite and professional and did everything they could to get us a car. The finance guy, Tony, was very informative and answered all of our questions.

Rachel

24 de abr. de 2016

I loved that you brought the new car to me at home and took my trade in from home. Super convenient!

Joseph

18 de abr. de 2016

Hassle free. The sales team was more than willing to help me with my purchase. They were willing to wait for me to purchase the vehicle or buy it today. No pressure.

Edward

17 de abr. de 2016

Ren was very good. Definitely knew his stuff. He was extremely professional and confident of his knowledge of his product. Very helpful.

Scott

17 de abr. de 2016

The team was great and Ameen was the lead. He was a very helpful, responsive and responsible sales person. We trusted him to deliver on what he promised.

Vanessa

17 de abr. de 2016

The sales team went above and beyond to make sure I was happy and content with purchasing my new car. The service was amazing.

Corinne

17 de abr. de 2016

The customer service and sales team was excellent. We were able to trade in our beloved Volvo for something we love even more. The Highlander is a perfect fit for our family.

Robyn

16 de abr. de 2016

Ease, Laz was helpful, everyone was friendly and fair. Decen selection of vehicles and plenty of beverages and Goldfish snacks.

Anne

15 de abr. de 2016

Excellent service, well above and beyond anything I expected. I received expert help from Keith Ural in every area of need, culminating in leasing of a car . He went to extra trouble to get me the color and sunroof that I desired. Nothing seemed to be too much trouble for him, and then he helped me immeasurably in learning to drive away in my desired leased car. He's a credit to your organization, and a person on whom I feel I can depend in the future if I have any questions about the car. I was impressed with the comfort of the office and the friendliness of the other staff that I met. Very unexpected, very rewarding experience.

Audrey

14 de abr. de 2016

Friendly service and very helpful. Austin went above and beyond to get me in a car and set everything up with Uber the same day. I got the car I wanted and he also helped my 24 year old son who has never purchased or leased a new car. Austin was a lot of fun to work with. I highly recommend Toyota Marin!

Marcy

13 de abr. de 2016

Everyone was friendly and down to earth! I had a great time. Both Marvin and his boss were helpful and insightful.

Adam

13 de abr. de 2016

Everyone was extremely friendly and the purchasing process was efficient. We have bought 5 cars from this dealership. The logistics and efficiency were impressive.

Marcus

13 de abr. de 2016

Everything from the customer service, selection and condition of vehicles and finance options is 1st class. The sales person was respectful, knowledgeable and really cared about my needs.

Starla

11 de abr. de 2016

Kobi was very friendly and relaxed. He went to my work and let me test drive the car on my break. We instantly liked him and because he was incredibly personable, we hesitated to go to other dealers.

Erin

10 de abr. de 2016

Everyone is attentive & kind. They actually listen to what your needs are & try their best to work within that framework.

Brent

9 de abr. de 2016

I purchased a Highlander Limited through Internet Sales team. Russell was Friendly, no nonsense, offered competitive pricing, and provided excellent service. I got the car I wanted at the price I wanted without any time consuming negotiating.

Howard

9 de abr. de 2016

Pleasurable buying experience with no haggling and everything was explained in detail. I was treated with professional customer service and my vehicle was delivered on time.

Joel

8 de abr. de 2016

so honest and Toyota Marine I really love it if we give them the Stars I give them 10 Stars

Fernanda

8 de abr. de 2016

Great location, very plasente and helpful sales team, clean, comfortable. The sales team did a great job to acomodate my needs.

Charles

7 de abr. de 2016

Friendly, professional, clean facilities, amenities, new and modern. Willing to deal. Did employ "sweating" techniques. Relatively transparent. Friendly sales staff, quick to respond and answer questions.

Abdiel

7 de abr. de 2016

I really liked how everyone was so friendly. They were all in a good mood and were willing to find me the best deals.

Joseph

5 de abr. de 2016

A dream come true! Thanks to ms. Doreen Tan from toyota marin who help us all through out the process! She extended all efforts to make things happen for us..

Nancy

4 de abr. de 2016

Sales guy Ren and Finance guy Darrell were wonderful!!! They explained all my options and made the experience very easy!! 5 STARS!!!

Deepak

29 de mar. de 2016

It was smooth transition in every step of the buying. Efficient Staff! I travelled 140+ mile to buy my vehicle which I saw online and price was perfect. It was worth it.and it was fixed price dealer so no waste of time on bargaining. Everyone gets the same price no matter how good or bad you are in negotiating the price.

Alan

28 de mar. de 2016

This is the third Prius I have purchased from Toyota Marin, and as before, the assistance I received was excellent. Tyler Toler was friendly, knowledgeable and efficient.

Ehab

28 de mar. de 2016

Fast and down to business! The salesman was professional with full knowledge of the Camry we bought. No fuss, no hassle! Buying a car can be time consuming, but yesterday's transaction was that fastest ever for us! Thank you!

Pamela

27 de mar. de 2016

Every thing was so straightforward and civilized. Buying cars can be a hassle but this process was so very easy.

Edwin

23 de mar. de 2016

George and Lana were amazing! It started by George being extremely attentive to my email inquiries (Something another dealership did not do) and the excellent customer service continued when we drove to the dealership. George answered all of our questions, was extremely polite and accommodating, and exhibited both honesty, and integrity. The experience continued when Lana not only discussed my options, but pointed out something about the Carfax report on my trade-in that the dealership I purchased from neglected to tell me. I have been a General Manager for several multi-million dollar businesses for over a decade. Nothing is more important to me than the experience my customers get, and knowing that all of my employees provide honest, ethical, options and deliver 5-star service 100% of the time. George and Lana delivered!

Edwin

22 de mar. de 2016

Customer focused sales staff, friendly and professional. Vehicle was thoroughly cleaned and checked for imperfections before leaving the premise. Kudos to George, Doreen and Lana (spelling) for their excellent service.

Gary

19 de mar. de 2016

The Professional behavior of the Kyle Clyde and Loi Nguyen. I have bought many new cars and this was one of the best experience I have had purchasing a new vehicle.

Tara

19 de mar. de 2016

A great experience learning about the new 2016 Prius line and Toyota's car lease program. I decided to lease the 2016 Prius v after owning 2 classic Prius cars for the past 11 years. The 2016 Prius v has almost the same mpg as the classic but better all around visibility (the windows are huge!), a bit higher front end clearance, and extra passenger and cargo space. I think it's the best compact hybrid SUV available. New car sales agent Ameen Samour was friendly, helpful, knowledgable, honest and direct, and had a true enthusiasm for Toyota products. Every step of the way Ameen demonstrated he wanted me to leave with the right car and the best car from Toyota. I highly recommend the Marin Toyota dealership and its professional, honest staff. It is easily the best dealership I have encountered.

Michael

14 de mar. de 2016

Christine went well out of her way to find a 4X2 4Runner. From Christine to everyone I met for my visit, staff was friendly and honest.

Bruce

14 de mar. de 2016

Beth was very accommodating an easy to work with. This dealership is very clean and convenient. I'd recommend them for any Toyota buyers.

Elisabeth

14 de mar. de 2016

When I arrived I was greeted by a very friendly salesman. I asked for Russell Grassi, who I was working with via internet and who was going to show me the Prius v I was interested in. The gentleman walked me to the building where Russell was. Russell was well prepared for my visit and had the car in front ready for me to see and drive. He was an absolute pleasure to deal with. I can't stand obnoxious, high pressure sales pitches, and there was none of that. I felt like I could trust Russell and the dealership to give me the best deal. I was able to trade in my car and get the higher end of the Kelley Blue Book value, which was awesome. I drove away in the Prius v of my dreams! I am very happy.

Kendra

13 de mar. de 2016

Everyone was very kind and helpful. I didn't feel pressured to buy anything. I felt confident in the car that was chosen.

Helene

9 de mar. de 2016

Prompt response, courteous sales people, upfront price discussion and reasonable deal. Salesman took the time to teach us how to use the full range of electronic bells and whistles on the vehicle

Rene

9 de mar. de 2016

Knowledge of the Sales person, and management helpfulness when dealing with the vehicle availability and sale.The team went the extra mile in getting the vehicle I wanted.

Arlene

7 de mar. de 2016

Began by them coming outside with an umbrella to get me from the rain.I dealt with Colt and Robert, they were absolutely amazing, took the time to explain everything to me, and find a financing plan that worked with my budget.They were great.Thank you guys.

Michael

6 de mar. de 2016

low key selling environment, not high pressure, not a lot of haggling. Reasonably pleasant process for buying a car. yeah

Sandra

4 de mar. de 2016

Max, our salesman, was very responsive and informative. He was very pleasant to work with and immediately took care of some additional requests we had for the car.

Dana

1 de mar. de 2016

I worked with Kobi to get my RAV4. I went to about 4 or 5 other dealerships and they were all super pushy and felt a little slimy in their approach to get me to buy a vehicle. I worked with Kobi for at least 4 months and he was always very open and honest and patient with me. Even when I found the right car for the right price I came back to Toyota Marin to see if y'all could match and made my purchase there. Thanks you guys!

Kristi

29 de feb. de 2016

Russell did a great job selling us our car. He made sure we were taken care of and that we left with what we wanted.

Scott

26 de feb. de 2016

No one tried to sell us anything we didn't want. Everyone was very respectful and didn't try to upsell high-end features that we'd never use.

Heather

26 de feb. de 2016

I have been a customer of Toyota Marin for 14 years, and the service has been outstanding in every way and in all departments all those years. This is why I would only buy my next car from your dealership. Loi is amazing and made the process so easy, staying in touch with regular updates and going out of his way to be helpful, is very professional and genuine. Derreyll is also warm and professional and made the financing simple and easy. It was all around exactly the customer service you are known for. Thank you everyone!

Tommy

24 de feb. de 2016

I really liked your guys sales rep Austin Ridley he was very professional and energetic and reassured me that Toyota is working at their best to make sure my experience with you guys are smooth and stress free as possible he is really awesome!

Earl

24 de feb. de 2016

I flew from Los Angeles to SFO and was picked up by a very friendly guy by the name of Mario. I was greeted by Brian Moore and showed me the vehicle that I was purchasing and test drove it. My paper work was ready and I reviewed and signed and drove home back to Los Angeles.

Osvaldo

21 de feb. de 2016

Great overall experience got the car and loan that I needed. I would use this dealership again if I am in the area an need a car.

Raymond

17 de feb. de 2016

did the right thing, were competitive with other close by dealers, and were able to acquire the product in a timely way

Amit

16 de feb. de 2016

Good dealership, best price, friendly managers, nice environment. Can't get better than this! Highly recommend to anyone especially if you are from San Rafael area.

Andrew

15 de feb. de 2016

Paul Kinney was very personable and brought me to the new car dealership from the used car lot and ended up getting me into a 16' Tacoma!

Barri

10 de feb. de 2016

The Toyota Marin sales team was professional, friendly and willing to go the extra mile. The process was relatively painless which was made possible by a vision of community and high standards of customer service,

Kimberly

9 de feb. de 2016

Really liked our sales person Greg Weiss. Had a good experience every time we were there looking. Greg was really honest and we felt comfortable with him.

Robin

8 de feb. de 2016

Michael was an excellent salesman. I never felt pressured by him and felt he had my best interest at hand.

Debra

8 de feb. de 2016

My first salesman, Carey excellent. Patient, personable, good follow through. I felt he would do anything to help me. That's why they call him Carebear . I could've gone locally or anywhere else but I wanted to stick with Carey even though it was a long drive from my house. When Carey was not available Mike stepped in and was also great.My next sales person at the new car dealership Tyler also wonderful. Knowledgeable, experienced acted quickly which I ver much appreciated. He did what it took to get me the car I wanted. He found a way to help me with my paperwork so we could get it done fast - and then he delivered the car to me personally. What a great team I had!

Sarah

3 de feb. de 2016

Our sales consultant, Paul Caldeira, was very helpful and through the process both start to finish, and he showed us some very good options. Staff was friendly and efficient in all aspects.

Mathew

1 de feb. de 2016

Shah was the salesman we worked with. He was so personable and helpful. Just a wonderful person to work with.

Cecilia

22 de ene. de 2016

It was a great experience, friendly, no pressure, everything explained well. The dealership was clean and well lighted. The car was brought up th the front door.

Rachael

18 de ene. de 2016

Russell was extremely patient and did everything he could to get me a car. I've bought 4 cars from Toyota Marin. I love their customer service. I wouldn't go anywhere else.

Ivan

18 de ene. de 2016

The sales provide very good service.He explained everythin about the truck function very clear to understand.I will tell my friends to come.I like the service that you provide.

Harrison

16 de ene. de 2016

The cooperation from different people. The deals. I would make suggestions and they would meet them. I bought my leased car and I left like a new car owner.

Jennifer

11 de ene. de 2016

Very helpful and professional service. Super friendly. No pressure or hassle, just excellent service. A very speedy and efficient process to purchasing a car. Best service we've ever had. Thank you Doreen Tan!

Silvia

10 de ene. de 2016

The person I worked with was not pushy, she let my drive all the cars I wanted, she answer all the questions and she was pleasant to work with

Lucinda

8 de ene. de 2016

Keith Ural, who sold me the car, was knowledgeable, personable, smart about the vehicle and very helpful. The entire staff from beginning to end was wonderful!

Douglas

5 de ene. de 2016

clear, clean, direct, no nonsense transaction - very nice transaction! All the people we worked with were good. We have bought our last 4 cars there and will do it again.

Mary Stratton

31 de dic. de 2015

My husband and I came in to Toyota of Marin the other day to talk about our options because our lease was up. Shah Pourmand was by far the best salesperson we've ever dealt with!!! He was extremely knowledgeable, friendly, and helpful. This was our 3rd Toyota experience, and my husband and I both felt that he went above and beyond with presenting us with options. We will DEFINITELY recommend him to our friends and family! Thank you Shah!

Donnie

30 de dic. de 2015

I appreciated the sales people Jeremy and John. Very friendly and genuine. They were both helpful, because they truly listened to my requests. Jeremy kept trying to find me a used van. Then I changed my mind. I wanted New. They knew the merchandise, saw that I was serious and directed the sale! I had the desire ( and a price point), and they made it happen! I will be on another road trip this spring in my new Sienna Van!

Maria

26 de dic. de 2015

The costumer service was very helpful absolutely great facilities the cervise you can't ask for anything better my experience was amazing

Robin

24 de dic. de 2015

It was informative and at the same time I had no pressure to buy a new car (but I did)

Tanya

19 de dic. de 2015

Great customer service . The buying process was very pleasant . Facility was clean. Everybody in Toyota Marin was pleasant to talk too

Snowville Cr

18 de dic. de 2015

Our Salesman made the whole process so easy that we were very satisfied with the whole process. We would not hesitate to recommend Toyota Marin.

Zachary

7 de dic. de 2015

Friendliness, easy buying process, just try to have conversationsNot trying to pressure. It was a little long process but nevertheless it was a pleasant experience for me and my girls!

Donna

5 de dic. de 2015

Well educated and outgoing sales person Anthony and Sales Manager Lana- no straight forward, easy sale. I was out the door in about two hours.

Damien

26 de nov. de 2015

Very good customer service from some employees. Mike even drove me home at quite a distance. Seemed honest overall, not too much trying to sell me extras.

Christopher

23 de nov. de 2015

Shah always treated us as if he was genuinely interested in us feeling good about the outcome, and not just as a number on a quota. Cathy made the paperwork a relaxed and enjoyable experience. Toyota Marin was, once again, an excellent buying experience overall.

Rodney

22 de nov. de 2015

It was easy to make an appointment. When we arrived we were warmly greeted. The sales rep was prepared for us, we took a test drive, back at the dealership it was straight forward in terms of determining the price, financing, etc. Everything went smoothly. By the time the paperwork was done the car was ready to go. The sales person demonstrates specific features of the car.

Lawrence

22 de nov. de 2015

ease and simplicity - friendly,professional service from sales and finance . please ensure your feedback contains at least 20 words . is that enough?

Wendy

19 de nov. de 2015

Everyone is very friendly and they have superior product knowledge. It was a pleasant experience and gave me a decent value for my trade in vehicle.

Kathleen

14 de nov. de 2015

No pushy salesmen, relaxed atmosphere, treated like friends. Somebody greeted us quickly and warmly. Took my family's silly sense of humor very well.

Gregory

13 de nov. de 2015

I've purchase four cars through Toyota Marin and each purchase was infused with top-notch service. I recommend this dealership to anyone buying a new car.

Steven

8 de nov. de 2015

Product availability, ease of transaction and integrity of the salesman. Best part is I never had to leave my home.

Hazel

8 de nov. de 2015

Our sales person Nick was great to deal with. He was honest and stayed in touch without be a pest. A fine line to walk. Thanks Nick.

Ellen

5 de nov. de 2015

Wonderful sales person and sales manager. Really listened to my needs and helped me make the right decision. I would recommend both of them highly.

Lisa

3 de nov. de 2015

Absolutely everyone we worked was was professional, friendly and explain everything in detail and made the experience a pleasant one. They were attentive and answered all of our questions in a timely manner.

Myrna

2 de nov. de 2015

I was treated like family and when the numbers didn't seem right.....Toyota made it work! I'm extremely appreciative and happy with my experience!

Elizabeth

1 de nov. de 2015

They were very accommodating with getting me into a new lease. I really appreciated their customer service and we were not waiting around. The car was ready when we got to our appointment.

Tressay

31 de oct. de 2015

My family bought a car from Toyota Marin and the expirenece was absolutely fantastic. It was easy and fast, with no hassles at all. I worked with Sergio Pacheco and Mike Van de Veere, who made this stressfull situation simple and enjoyable. If you're buying a car, go to these guys. I couldn't be more impressed. Their customer service was flawless and I didn't feel pressured to buy, I felt like I was taken care of. Go to this dealership if you need a car. I promise you won't be disappointed.

Mike Jensen

29 de oct. de 2015

In and out in 2 hours. Doesnt sound like much, but its about half the time that is usually takes. Worked with Will Taylor, he was great. Will be back here next time.

Harris

25 de oct. de 2015

Friendly sales staff. Lana in Internet sales and Paul Phillips our salesman were both knowledgable and helpful as they efficiently assisted us with the lease for our new Toyota Avalon.

Jean

22 de oct. de 2015

It was all good because of Tyler TolerNot pushy and very helpful. Best salesman I have ever dealt with. Thank Tyler

Dorcas

15 de oct. de 2015

The act of buying a car was not as painful as I have experienced in the past, though just as long. Although he was young and new, salesperson (Paul) was excellent. He was very honest and sincere when introducing the car. He gave me/us the space and freedom to look around. He did not pressure or fast-talk us into getting the car. He was knowledgable. What he didn't know he went and found the answer. I have bought several cars in the past from various car dealers, and I have never met such as fine sales representative.

Denise

14 de oct. de 2015

Great customer care by Colt Davis, no hidden agenda! I found a car on the internet and when I got there the car was there for me to test drive. Exceptional Service all around

Louise

13 de oct. de 2015

Tyler Toler is the best! I was referred to him through a colleague at my work, who said Tyler would get it done, and he did. He listened to our needs and provided the right solution, in terms of which car was right and what financial solution was right for us, with no sales pressure at all. He said he was there to help and he was. It was the best car-buying experience ever, and I have only ever had VWs before (5 of them). Never again! He said he would he get me in car to drive home, as my husband dropped me at the dealership, and he did, and we LOVE the car. Tyler Toler is the best ever!!! Cathy Badger was also excellent, stayed late, breezed through the paperwork and did not mind when I added a feature later and we had to re-do it. Thanks Cathy and Tyler.

Bishnu

10 de oct. de 2015

Felt nice to work With Tarun Sachdeva our sales person, who gave us the best car buying experience, as he promised and what he told us about the dealership we are very happy That we bought our car from Toyota Marin. Thanks to Jay - and Ains they are the right managers very nice and polite.

Plow, Llc

9 de oct. de 2015

Filling out paperwork was quick and easy. Great customer service from Loi and Tyler. Everything was explained about my new vehicle and the vehicle was ready to when promised.

Philip

2 de oct. de 2015

Very friendly & knowledgeable staff. Laz even offered to buy me a "key cover" out of his own pocket. This was a very generous offer.

Kathryn

22 de sep. de 2015

I worked with Russell and it was a pleasant experience. He listened to and respected my requests then answered my questions straight forward and clearly.

Anabel

22 de sep. de 2015

Staff is helpful and easy to deal with. We (me and my wife) have a great experience dealing with them. will definitely go back next time we are planning to buy a new car.

Keith

19 de sep. de 2015

Personal service was excellent. We felt that Kyle was attentive and expedited the entire process without compromising any of the many details.

Craig

17 de sep. de 2015

Great staff. Dealt with the manager he was great very helpful and adjusted to our needs. Facility was clean and great selection of new and used vehicles.

Krista

16 de sep. de 2015

Love my new 15 Corolla. I was in and out in a timely manner! Loved the whole experience! Salesperson Keith was great!

Stuart

16 de sep. de 2015

The speed, no hassle. Also, Emad in finance dept. I can't think of more to say. If like to be brief, under twenty words.

Charis

16 de sep. de 2015

Working with Tyler Toler was a distinct pleasure. He was a straight shooter who also worked hard to get us what we wanted. We would recommend Tyler to any of our friends who were interested in Toyota.

Eric

15 de sep. de 2015

Alfred, our sales man, was friendly. He listened to what we wanted and why. He didn't try and push us at all. He went above and beyond.

Alexis

5 de sep. de 2015

Everything was very easy and efficient. We were happy with our experience. Our salesman was knowledgable and easy to work with.

Brian

1 de sep. de 2015

They made us feel like family. We really felt they were trying to give us the best advice for our needs. We really appreciate our sales man Ren Briones for his patience and professionalism. Thank you Ren !!!

Roger

1 de sep. de 2015

Just a great interaction with my sales associate. The entire process went smoothly from beginning to end. I would recommend others who are interested in buying a Toyota to go to Toyota of Marin.

Jennifer

1 de sep. de 2015

Great salespeople! Russell and Nick were top notch, approachable, funny, easy, and most importantly, listened to my needs. I've never had such a positive experience buying a car. The promises Toyota Marin displays - from the mission and vision to the 10-point Value Guarantee are all real. I was treated with respect, given all the information I needed, and in turn, I felt and feel I can totally trust the dealership. Wow!

Brooke Peros-sales Ryan-finance

27 de ago. de 2015

Why can't everything be so simple?! Seriosly? Why can't we just get the deal upfront like at Toyota Marin? Brooke said ahe was going to make it easy for me and she did. In and out in less than 3 hours. Fair pricing and financing.

Matthew

26 de ago. de 2015

Buying at Toyota Marin was a great experience. Everyone was friendly and easy to work with. I am very happy with my new Prius C.

youbetcha1

25 de ago. de 2015

As luck would have it... by car blew up and I needed a new car. Brooke was great. She made it super easy to make the right decision. The car wasn't ready when I bought so I had to come back to pick it up. When I got there Brian had everything ready for me.

Catherine

25 de ago. de 2015

Right off the bat Gian Voglino met us as we were walking in the door. He was a great listener, very informative, extremely knowledgeable and fun. After all buying a car is suppose to be fun. It is exciting. He also kept in great contact with me. He was easy to get in contact with as I needed to ask him a few questions. I appreciated that he would text, such an efficient way to communicate.

Janet

25 de ago. de 2015

My sale person was excellent Keith UralMany Thanks to Kieth for making this expeience so good and easy for me. I am very impressed with the device I received. I felt I got a great deal and was very comfortable negotiating. Thanks again.

Shelley

20 de ago. de 2015

constant efforts bu Lana and Marvin to accomodate what I said and make us feel comfortable.....financial officer also very good without undo pressure....

Jeffery

19 de ago. de 2015

I pre-arranged my visit and was able to complete the business of returning my leased 2012 Camry SE and picking out and driving off in a leased 2015 RAV4 Limited in 3 hours and 25 minutes. Great job!!

Linda

16 de ago. de 2015

We first met a Toyota salesperson, by mistake at the used Toyota dealership and yet he was very engaged with us. He took us to the new dealership and we test drove a car and he showed us several other models. I wanted him to get the sale even though he was not available the next day when we decided to buy a Prius and the salesperson who did finally end up selling us the car that day assured us that they would split the commission. The first person had told us "my time is your time and I will be available as long as you have questions about various cars"! The person at the Honda dealership showed us several vehicles, offered no test ride and said that he had to "leave us" to handle a licence plate issue. In essence he was saying that we were not as important and he thought that we were not going to buy. And we had already told him that we had bought 3-4 of our 6-7 Honda Civics at that dealership. So as we were also intrigued with the mid sized Prius we returned to the Toyota dealership and bought one the very next day. I would say to Honda or any salesperson, never pre-judge who will and who will not buy a car as you never can be sure! Also any salesperson who dissed the Prius as "the cheese car" did not start us off on a very congenial relationship. When he emailed me the next day I told him that we had just bought a fully loaded Prius! Welcome to the land of Toyota!!

Samantha

13 de ago. de 2015

Shahriar was amazing! He helped me make the best choice and was so friendly during my experience buying a NEW car. Thank You!!! He even called me 5 days after I bought my car to wish me a happy birthday!

Sylvana

12 de ago. de 2015

The attitude and professionalism of sales person, was very much appreciated. Tarun is exceptional! I also liked Josh in finance. He was efficient and pleasant.

Christy

11 de ago. de 2015

the people who helped me, Jason, Brian, an emad. love thee full service and not having to go to dmv

Jennifer

4 de ago. de 2015

Was quick and easy. We got in, knew what we were looking for, and our salesperson made it all happen!

Teri

30 de jul. de 2015

Very easy to deal with and I got a fair price for my trade in as well as my new car.

Briggs

30 de jul. de 2015

Both sales people did a great job. Each provided prompt quotes and were consistent in their messaging and follow through.Finance too were helpful and not too pushy regarding extended warrantee etc. I could tell that they were a bit disappointed that I chose not to purchase extras, but they still remained professional.

Harold

30 de jul. de 2015

keith ural completely shatters the stereotype of the nightmarish experiences many consumers expect to have to deal with when shopping for a vehicle. his help, patience, expertise and attention to detail are, in my experience, without equal. i am so happy...and so fortunate...to have made marin toyota my first stop in hunting for a car that would fit my needs and budget...and how fortuitous it was to have ended up with keith as my sales representative. both my wife and my stepdaughter are considering the purchase of new vehicles right now...and i am going to personally see to it that first...they meet and discuss their car needs with keith. word of mouth, in my opinion, is the most powerful sales tool that exists...and my words to my family and friends will absolutely be to meet and talk with keith ural.thank you, thank you, thank you for the great job, keith...and the help putting me in the driver's seat of such a fantastic car!

Patricia

21 de jul. de 2015

Wonderful sales agent, Christine Cilento, was the reason for our very positive experience. She was friendly, helpful and treated us with respect. She has a great sense of humor, so it was a pleasure to spend time with her. She was extremely thorough and courteous throughout the entire purchasing process. She took care of us as if we were guests in her home. She is a gem.

Luca

19 de jul. de 2015

Gian Voglino was knowledgeable and incredibly helpful. He guide me through the process and when above and beyond to make sure that I was going to be pleased my purchase and with the experience at Toyota.

Terence

19 de jul. de 2015

Very professional, our salesman Salim Arikat was very thorough in every aspect.Very family oriented and courteous. He called to make sure everything was fine with the vehicle.Very nice person.

Meghan

17 de jul. de 2015

Jason Clemmons was wonderful every step of the way! He was honest, patient and personable. He helped guide me to the perfect car for me!

Nevin

14 de jul. de 2015

Our very first contact with Gian - he was very open, knowledgeable and relaxed - he presented a very refreshing view of automobile sales - unlike other dealerships - he was an absolute professional and gentleman throughout. Thank you Gian ! Our transaction was followed through with Nick Benedict, who like Gian was relaxed, knowledgeable and exceedingly helpful. Both my wife and I were surprised how committed Nick was to help us throughout our experience. The transaction sign off, striking the gong and collecting the vehicle were all highlights and memorable! Nick is a superb sales professional, he listened carefully to our needs and responded consistently - he also had a great sense of humor....Nick is a real credit to Toyota Marin and clearly a valued member of the team - it was a pleasure negotiating the transaction with him! Thank you Nick !

Cathleen

14 de jul. de 2015

Austin was friendly and knowledgable . He made us feel very comfortable throughout the purchasing process. Emad was very thorough. He continued to put us at ease. We left the dealership feeling very pleased that we had purchased a car that we love.

Judith

14 de jul. de 2015

our salesperson, Gian, was honest, attentive, personable and efficient. This is the second vehicle we have bought with him in three years

C Saunders

12 de jul. de 2015

Toyota of Marin provided a seamless professional experience for an out-of-state buyer purchasing a used Sienna minivan. Excellent follow-up, manager involvement, quick turnaround, and quality communications. Helpful, honest guidance. Brooke even offered to pick us up from the airport, which they did, and we completed the transaction is less than 90 minutes, and we were on our way with a beautiful certified Toyota Sienna. The finance manager didnt push to the point of pain on add-on warranty products (close, but comfortable), and the paperwork was all ready to go. An auto dealership experience done right by the strong team of distinguished pros at Toyota Marin.

Christine

8 de jul. de 2015

I felt the employees really tried to work with us and make the deal happen to everyone's satisfaction. I also liked how the dealer working with us throughout (Nick) took the time to show us all the features and explain the process to us.

Leigh

7 de jul. de 2015

My lease on my third Toyota was about to end in 2 months. I came into the dealership to see what my options were, not even knowing if I wanted another Toyota. I've always loved Toyota, but thinking I might want a change. As soon as I walked in, I was greeting by Tyler T. He had sold me my second Toyota, 6 years ago, and he remembered me. We talked about my options and he was just so friendly, knowledgeable, and professional. It was because of him, I have my fourth Toyota and couldn't be happier. Customer service was wonderful.

Caiza

7 de jul. de 2015

Staff were very helpful and they were knowledgeable.Nick Benedict was not pushy at all. He made sure I was happy with my purchase

Donna

25 de jun. de 2015

I liked that I was Not pressured. I did a test drive, received lots of info including costs. I did my homework re costs & preferred vehicle. When I returned I drove a different vehicle which they were willing to negotiate the price with me as I had documented quote from another Toyota dealership.

Terrance

20 de jun. de 2015

Tyler was not only super knowledgable about every car there, he was super quick at getting me through the process. His attitude was very professional and I enjoyed working with him

Anthony

19 de jun. de 2015

Derell Brushaber, Joshua Feinberg, and Ainsworth Leslie were absolutely amazing. Their customer service was the best I've experienced. I've purchased many cars from several dealers and this one was by far the fastest, smoothest, and easiest transaction out of them all (and the most pleasant)!

Matthew

9 de jun. de 2015

Russell was great. He understood exactly what I was looking for, and helped me get the ideal Forerunner for me. The entire staff was helpful, in good spirits, and very easy to work with.

Deborah

2 de jun. de 2015

I liked having Shahriar Pourmand as my sales consultant. He made me feel very comfortable with the whole experience. He seemed to have the knowledge of the cars that I was looking at. He guided me through to making a decision and I very much Love my car. Joshua was also a great person to get us through the whole financial part of the transaction.

Susan

1 de jun. de 2015

I felt the service we received from Kyle and Marvin was in every way excellent all our questions were answered properly and most importantly the price I were quoted by Marvin over the phone was the same price we paid when we walked out the door.

Kyle

1 de jun. de 2015

Everyone work very hard to make sure I was satisfied with sale even after I was a little difficult. I really appreciate that and its why i wall always purchase my cars there

Sheila

31 de may. de 2015

From the moment I walked in the door the salesman, Shahriar Pourmand calmly greeted me, answered my questions, made suggestions and went out of his way to help. I was at the dealership to have my 2010 Prius serviced and went into the showroom to look at the 2015 Prius on display. I was not intending on buying a car, but after Shah spent so much time with me, found the exact car on the lot that I have been considering and encouraged me to do a test drive, I was getting convinced to consider buying. I asked about trade-in and Shah had Ainsworth Leslie, Mgr, give me an offer. It was very generous. I bought the car. What impressed me most is that neither Shah nor Ainsworth put pressure on me to buy, they both just made great effort to meet my needs and request and Ainsworth went out of his way to get additional things done to help seal the deal. I bought a car 3 years ago from Toyota Marin, and although I live in the South Bay it was worth the trip once again to get this kind of steller attention. Thank you.

William

30 de may. de 2015

loved the staff, Gian, Nicholas, all great , loved the price and 0% finance, also the finance guy was wonerful

Thomas

30 de may. de 2015

The depth of knowledge of the sales people allowed me to purchase the right vehicle. I really appreciate that aspect of buying a car. There are many choices in buying a car, this dealership answered all of my questions and I am extremely happy with my new car.

Patricia

27 de may. de 2015

Keith was so present to my needs - from the first chat on the internet to the run through of the features of my new car. He is very positive in his attitude and helped me see how I could make my dream come true of driving off in a NEW BLUE PRIUS.

Heather

19 de may. de 2015

Darrell was friendly, he worked hard to find what I was looking for at a price that worked for me, flexible by minimizing the time I had to spend at the dealership, and even happily delt with my son who ended the day in a tantrum....

Dimitri

14 de may. de 2015

no pressure, Raymond my salesperson had all the answers for me. He was very professional and made sure I was happy.

Shane

13 de may. de 2015

I really appreciated the quality of care and time they took with me. They gave me the best deal they could on the vehicle I wanted but I didn't feel like they were trying to get me out the door as quick as possible. They took the time to answer my questions and gave me space to make the decision I wanted without the pressure of a sales person trying to get me out the door. Even after trading in my old vehicle and purchasing a new one they let me take my old one home for one more night because I had to much stuff in it to transfer between vehicles.

Steven

12 de may. de 2015

Our sales representatives was very professional, courteous, thorough and interested in meeting our needs. The sales team did everything they could to put us in the vehicle we wanted. Overall, it was a very pleasant experience.

Sybille

6 de may. de 2015

All around amazing Service! Especially liked my Service from Keith Ural. He was really listening and paying attention to what I need, was looking for and could afford. I felt very taken care of. I love my new (used) car :)

Pedro

6 de may. de 2015

How you guys help your costumers I whent in another dealership but they not have the same atention for the costumers

Michele

6 de may. de 2015

I had a problem with driving my yaris..i talked to my service advisor and he contacted Russell Grassi in sales .my knee problem was wearing my clutch down, these guys were terrific. Russell was going to show me several cars..i had a prius loaner.we drive a prius hatch back..it was perfect. These guys were all great. The person who looked at my car for trade in introduced himself to me. Great experience, love my new Prius.

Josette

5 de may. de 2015

Excellent service.i have already told many people of the quality service that my husband and I received at Marin Toyota.Very pleased with the sale process of my new vehicle.

Renee

2 de may. de 2015

Keith was awesome to work with. I like his approach and he took great care to answer all of my questions. I also appreciated working with Deepak who did the estimate on the prius that I traded in. Both men were very efficient, friendly, and a pleasure to do business with. The same goes with Cathy (Kathy) who took care of the paperwork. What a wonderful team. Thank you.

GiantsFan

30 de abr. de 2015

Brian helped us buy a car that we feel comfortable with in terms of price, safety and style. Would recommend him to any-- a smooth process devoid of any shenanigans. Thanks!

SiennaBro

30 de abr. de 2015

I went with my wife shopping for a Van , took all weekend but finally found one, along with someone who actually knew how it worked . Great dealership, easy and straight forward one price and good selection . Happy wife, Thanks Brian!

Avon

29 de abr. de 2015

We traded in our car for a used SUV. It was an easy process, mostly done with Brian over the phone and by text. The dealership was clean and fairly professional (the music could be changed to appeal to more people in my humble opinion.) Robert in the business office was pleasant and efficient.

Amy

29 de abr. de 2015

We live in San Francisco and were visiting Marin with my parents from out of town. We saw the dealership and popped in just to "show them" the vehicles we were considering. We met Nicholas and ended up test driving one. We were so impressed with his knowledge and his professionalism that we decided to return a couple weeks later to do the deal with him. We returned without making an appointment (we had been shopping nearby and wanted to see if he was there) and Nicholas was assisting another buyer. We said we could wait and stroll the lot/check out colors. He quickly returned with a colleague to assist us - John. John was friendly, patient, and helpful as well. Lastly, both guys we dealt with in finance were friendly and efficient. We will be returning to get a Highlander in about a year when we are closer to lease expiration on a Mercedes my wife drives. At the end of the day, we did business with your dealership because of Nicholas and his easy-going sales approach. We could have easily gone to SF Toyota -which is only half a mile from our home! Thank you for making it a smooth transaction.

Julian

25 de abr. de 2015

Our sales associate, Darrell truly went above and beyond to get us exactly what we needed. He made every effort and worked even on his day off. He's the reason we went with Marin Toyota.

Ronald

23 de abr. de 2015

Our polite and extremely thorough sales rep. He was very responsive without being pushy. Our deal went through very clean and easy. Possibly our best car buying experience.

Steven

18 de abr. de 2015

Low pressure, friendly staff, no surprises. The entire process was quick and hassle-free. Emad and Brooke and everyone at Toyota Marin were top notch!

Gregory

15 de abr. de 2015

The Sales Manager Jay and Salesperson Tyler were excellent and very easy to work with. Definitely will look to work with them again.

Brian

12 de abr. de 2015

The feeling that taking care of the customer is a primary mission; very rare these days. This leads me to recommend your dealership often. From sales to service, my visits are actually enjoyable. Who would ever say that about going to a car dealer?

Francesco

10 de abr. de 2015

Our salesperson, Doreen, was great! And we love our car. And we are happy with the price we got it for.

Molly

10 de abr. de 2015

We appreciated Keith and Raymond's low key approach to the sale of our new car. We were sure we were not getting a Prius again but that's what we walked away with and we are very happy.

Nina

5 de abr. de 2015

If you want high pressure sales people who talk out both sides of the mouth and low ball you on your trade in, go elsewhere...there are plenty of dealerships with low ratings. I'm unabashedly giving 5-star ratings to Toyota Marin in each category and overall, from the knowledgeable and helpful Brooke Peros (our sales person) to the service department that replaced the battery before we left the lot in the certified used 2012 Venza we purchased. Brooke provided exemplary customer service, not only with the test drive and answering all our questions but went above and beond when she offered to get me ibuprofen and water when she found out I had a headache. I was touched when she kindly offered to take the license plate holder from our trade in vehicle and put it on the back of the Venza after we bought it (my holder has pink ribbons on it for breast cancer awareness). Those are just a couple of examples of the exceptional customer service she demonstrated. Toyota Marin gave us a VERY fair price on our trade in; and the amount they offered was good for a week whether or not we purchased a vehicle from them....Wow, they didn't make it contigent on our purchasing a vehicle from them, which was totally unexpected by us. And signing all the paperwork went amazingly smooth. Kudos, thumbs up, hats off, etc to Toyota Marin and Brooke in particular.

Pam G

4 de abr. de 2015

Wow! These guys are MIRACLE workers! As a single mother with bad credit, I had been having a terrible time trying to buy a car. After some painful experiences and getting turned down at other dealerships, I wasnt very optimistic when I showed up. They were able to get me an AWESOME car and some how took care of all the financing when nobody else could. Definitely felt like they were on my side! Will Taylor and Jason Clemmons were both very patient and made the whole experience a breeze. Robert, who did all the paperwork, was also great and made sure I understood everything. I'm loving my new car and couldnt be happier!

John

1 de abr. de 2015

Speed in meeting my iquiries and access to a new car. Courtesy and skill in managing the sale process. Tyler was terrific.

Christopher

31 de mar. de 2015

Honesty, terrific value on trade in, no bait & switch and a sales-guy who was a true pleasure to deal with

Rochelleladybug

30 de mar. de 2015

I worked with Brian buying my new car. Everything went smooth. The car is awesome. Couldn't have asked for anything more. They had a great selection is I felt ok only stopping there after I did all my online research.

BLaCoste

27 de mar. de 2015

My family found ourselves in need of a car after ours was stolen. Brian Moore was our first contact. He arranged to have Brooke Perot help since he was off the day we planned on finding a car. Previous reviews of the dealership and Brian and Brooke put us at ease and we had a very peaceful buying experience. We will recommend Brooke and/or Brian to help with any friends or family.

Elizabeth

24 de mar. de 2015

The employees of Toyota Marin went above and beyond my expectations by making sure I had the best price possible, and that all of my questions regarding my car were answered. It was clear my business was valued. I will definitely come back, and also refer Toyota Marin to others.

Dennis

24 de mar. de 2015

Colt was very knowledgeable about the Toyota line. He was very helpful in finding me the exact car I wanted. He made everything effortless on my part. I will definitely be coming back to Toyota Marin for all my future car needs as well as pushing my friends and family in your direction.

Tamara

21 de mar. de 2015

Selim, my salesperson, worked tirelessly (pun) to find the right car for me. He, and all the other individuals I dealt with at this dealership, was friendly, considerate and honest and showed a lot of integrity. I really did believe he had my best interests at the fore front along with selling a vehicle. I not only would recommend this dealership and Selim, in fact, I have already done so.

Joshua

21 de mar. de 2015

Mani helped us with trading our car. We found the perfect car with the exchange. He was really helpful! It was the best car buying experience!

Mary

19 de mar. de 2015

Will Taylor was so helpful. He delivered my car to Capitola. I did not have to drive the two hours to pick up my car.Mario the driver was so nice and helpful.

Dennis

18 de mar. de 2015

The staff was friendly and relaxed, and I felt we got a very good deal! Brooke was very accommodating and helpful--someone I'd be happy to work with again.

Ricardo

16 de mar. de 2015

Everything was great. We went in there for one car. It took some time to find it, because it was hidden, but our sales person did all he could until he found it.

Jinming

10 de mar. de 2015

went to one toyota, they treated me and my family very badly, came into Toyota Marin, Raymond treated us with respect, help us update our insurance, drove the car back to our home. Best experience I ever had in a car dealerships.

Leslie

10 de mar. de 2015

Derrell was great. I really appreciated his knowledge and the time he took with my purchase. I also appreciated that he was not too pushy and was diligent in follow up but never crossed a line where I felt pressured.

Bharath

9 de mar. de 2015

The overall experience was wonderful. In the overall process, we were helped by three individuals. Doreen Tan was the one to contact me and made sure i got all my initial questions answered related to the price, trim features etc. Also our experience interacting with John Hathaway was very pleasant. He was very patient and answered all our questions and also assisted us for a test drive. Marvin Sexton was also very helpful making sure that we were overall comfortable and also went through the features of the car. I am really impressed and overall happy with my car buying experience.

Emily

5 de mar. de 2015

I bought a Prius C from Toyota Marin. Raymond was very nice and helpful. I am happy with my car and the service I received.

Alexander

5 de mar. de 2015

The car we wanted was not immediately available, you kept us informed of your progress until it arrived. Your sales person was helpful throughout the actual purchase process. He spent time to made sure that we understood the features of our new car before we left your lot.

Jennifer

2 de mar. de 2015

Salim our dealer was fantastic he helped my boyfriend and I with the finances and he went even as far as drive to my house to pick up my license because silly me forgot it. I felt as if he was more of a relative selling me a vehicle rather than just a dealer. Great service and very kind people who work there.

Bennett Indu

27 de feb. de 2015

The process was honest and straight forward. Their below-MSRP pricing made it more approachable and nullified the feeling that I should buy private party used instead. The staff was low pressure, understanding, and quick to facilitate process.

William

27 de feb. de 2015

they went all out to help me get this paid and was very patient. they made me feel very comfortable and welcome while i was waiting.

Jaime

19 de feb. de 2015

It was our (my wife and I) first time trying to purchase or lease a new car. We were helped by Doreen Tan, she was very helpful and understanding of our situation. Our last car unexpectedly died on us and were in need of a new one but we're also on a tight budget. We told Doreen our budget and what we were hoping to get. She was very friendly, understanding, straightforward, and didn't beat around the bush when dealing with us which we greatly appreciated. We are very thankful for her help and we will definitely come back here for our next vehicle.

Beth

19 de feb. de 2015

I appreciated the quiet atmosphere, no guesswork pricing and gracious service. Derrell exceeded my hope for hassle free interaction and I chose to buy out of my area because of his polite attitude. The finance interaction went smoothly and although I had not intended to get extended coverage I did purchase it. Hopefully won't need to use it because it is a drive to Marin and never fun to be on 101.

Alex

19 de feb. de 2015

It's a long three days experience but it's worthy like a movie the fast and the furious ,the best in Marin

Georgia

17 de feb. de 2015

Very helpful, I love that you take the time to find something that is the best for the customers needs. It's about the customer and not about the sale. Salim was great, it's rare to see someone that cares about the person they have in front and not just about the sale. That's why he convinced me as a customer because he genuinely wants to help you. And he stayed late for us without complaint. So nice.

Miguel

5 de feb. de 2015

You guys were very helpful and told me exactly what I needed, nothing that I didn't want to hear n nothing that I didn't need

Lindsay

5 de feb. de 2015

Flexibility with scheduling an appointment; ease of getting my previous car appraised; a fair trade in value on my previously owned toyota; Doreen's patience and support; wide inventory so that I was able to get my first choice color/model

Rory

28 de ene. de 2015

Raymond and his team took lots of time to listen to my needs before recommending the vehicle that I eventually chose. I didn't feel pressured at all and he went above and beyond in tracking down the car in the color and style I wanted. The paperwork was fast and efficient. The overall environment of the dealership, friendly, clean and welcoming makes it hands down the place to shop for a Toyota. I would recommend Raymond and the team at Marin Toyota without hesitation.

Jane

28 de ene. de 2015

I was totally treated with respect and fairness. There was no pushiness what's so ever! My salesman "Gian L." knew everything about the vehicle and the whole process of the car buying experience. He and the manager and even other staff members were just so friendly. I have bought a few cars in my time, and this was the most pleasurable one I have ever had. I've bought cars from here before in the past, but this time was great! P.S., The "Novato" Toyota...SUCKS!

Elizabeth

27 de ene. de 2015

Ren is extremely informative and honest. His professional and product knowledge gave us complete confidence to purchase our new Prius.

Robert

23 de ene. de 2015

Emad was an exceptional salesman Bar none it was the best experience we have ever had purchasing a vehicle.His manager bracket Josh? Bracket was also exceptional. We felt that we got the right car at the right price with the right warrantees very efficiently And we look forward to sharing this experience with others.

Luis

21 de ene. de 2015

Customer come first as you staff treated me with Professionalism and giver the change and helping me to buy the beat automobile for my needs.

Jonald

18 de ene. de 2015

Raymond Guise the guy who helped me is really accomodating he did everything in his abilities to make a purchased of a new vehicle less stressful. And I can also say the same thing to the guy from financing. Great experience overall, Loved the hitting of the Gong. Lol I don't know if any other dealership have that. I'll definitely go back if I am shopping for a new car again.

Michelle

13 de ene. de 2015

They provided a smooth and enjoyable car buying experience.Salesman, Tyler Toler was great! He was knowledgeable, personable and worked hard to get me a good price / interest rate. Thanks, Tyler!

Barbara

10 de ene. de 2015

I had a cold and wasn't feeling well. Wayland Whisler and Robert Briones who helped us, are quality individuals. They made the experience pleasant and expeditious and are intelligent, personable and NICE young men.

John

10 de ene. de 2015

I liked that the dealership acknowledged that I was a repeat customer and that they placed value on that, which translated into a very positive experience at the dealership.

eoliver

8 de ene. de 2015

I don't like to shop for cars. Several very bad experiences in the past influence me to dread leasing or buying a vehicle. However, I was recently assisted by Tyler Toler at Toyota Marin and I enthusiastically recommend him, if you are looking for premier customer service. I have been a Customer Service Consultant for several financial and high tech corporations. Tyler naturally exemplifies the highest qualities of customer care. He had great patience with me and my wife during several visits to Toyota Marin. We weren't clear on which car we really wanted and test drove several. He was very alert to all of our comments in ongoing discussions and eventually directed us to the perfect car of us at this time...a car which hadn't even been on our list of possibilities. All of this took place within a relaxed and trustworthy environment held in place by Tyler Toler and supported by the high toned employees of Toyota Marin. That's why I'm writing my first ever dealership review.

Timothy

4 de ene. de 2015

Keith Ural was great to work with. the management team worked hard to get me the price point that worked for me. Kathy Badger was great - sped through the paperwork.

Mohamad

3 de ene. de 2015

Den Fenton was awesome; he took his time to show me the different models of the car I am looking to buy....He also managed to give me a great price and great personalized service.

Kristen

3 de ene. de 2015

I purchased my family dream car -- RAV4 -- and could not be happier with the customer service that was given to us by Tyler. Tyler has sold my family many cars throughout the years and have never had a bad experience- he is attentive to his customers needs and helps out as much as possible making the purchasing process a total breeze!

Elizabeth

2 de ene. de 2015

Very honest and friendly salespeople and there was no pressure to buy unwanted items. I also appreciated the timely response from the salesperson once I sent an inquiry out over the Internet.

Linda

1 de ene. de 2015

I had very timely and courteous help from everyone at your firm to allow me to purchase and take ownership of my new Highlander in a very short period of time. Thank you all very much for making this purchase happen in the time frame that I needed. I love my new car!!Linda Wendt

Pamela

30 de dic. de 2014

Our sales person, Raymond Guise was excellent. He showed me the cars and I got to test drive them as well. He knew a lot about the cars and he made the whole experience enjoyable. I did not feel pressured and he helped me feel comfortable and since I felt so welcome, I did come back and buy a new car. I would recommend Toyota Marin to anyone looking for a Toyota.

Pearlette

30 de dic. de 2014

All the employees respected each other and spoke highly of one another. They treated us with such kindness and respect we were very pleased.

Gloria

30 de dic. de 2014

Terry Allan is a wonderful man and made me feel comfortable with such a big decision. I will definitely recommend him to my friends and colleagues.

Gerald

28 de dic. de 2014

The saff was friendly, took care of all the paper work, responded to some off my " stupid" responses without a comment! Bless them. Love the car, love the staff-- you guys are GREAT!

Shannon

26 de dic. de 2014

Nicholas spent a lot of time with me - road tests, explaining features, financing, trade-in, etc. Nicholas was very thorough and patient.

Kachim

16 de dic. de 2014

I was not pressured into buying a car on the spot. Raymond, the sales consultant and Ainsworth, the financial "wizard" took their time to answer my questions and allowed me to make a choice. I did not feel rushed. It was a very smooth process.

Maria

14 de dic. de 2014

from the first step I made into the dealership - -felt welcomed....listened too and absolutely no pressure to buy or decide - - I was happy with the encouragement to take my time and look at various models.

Tarrin

10 de dic. de 2014

Very nice attentive people. They showed a great amount of patience and knowledge in finding me the perfect truck for me. Excellent customer service. Luke really made sure all my questions were answered and made sure I was comfortable.

Robert

2 de dic. de 2014

The salesman kept me posted as to the progress the dealership was making in terms of locating and handing over my truck.

Marina

26 de nov. de 2014

I like Toyota Marin deller. People very kind, friendly, polite. I like your financing stuff. I take three cars from Toyota Marin and I recommend all my friend take car from Toyota Marin. Thank you.

Maria

25 de nov. de 2014

Doreen Tan showed me her professionalism, patience, very knowledgeable and went an extra mile.I'm very satisfied with the service she provided.

Kim

23 de nov. de 2014

Keith Ural did a fantastic job locating my hard to find 2015 red camry with all the bells and whistles and making the entire shopping experience so easy. He thoroughly explained everything about my new car and all paperwork was ready for my signature after my 2 hour trip to your dealership.

Don

23 de nov. de 2014

Dealing with John Hathaway and Deepak Saini was a positive experience. We were treated fairly and with respect. Also, Daryl from finance office was excellent. All three were thorough, excellent communicators and highly professional. Your facility is top-notch and pleasant.

Remo

21 de nov. de 2014

Raymond was great. greeted me with an umbrella from my car .. made me feel very comfortable, spend time with me in the rain, to help me find my new car, show me how to use everything in my car.

Devon

20 de nov. de 2014

It was a wonderful experience. I worked with Shahriar to go over the details of the Tacoma's and nail down exactly what I wanted. He, along with Leslie, were able to secure the truck with a simple deposit that is completely refundable! Leslie called me 3 weeks before my truck was to arrive with great news that he tracked down the exact truck I wanted, but it included navigation. Worried that I was going to be paying for navigation that I didn't want in the first place, I went to see the truck and options. Leslie connected me with Raymond who went over the truck. I was sold, and the cherry on the cake was that Leslie worked with me on pricing since the truck had additional options that I wasn't prepared to purchase. Great experience. Record timing getting in and out in under 30 minutes. Will be buying my new car from there!

Diane

18 de nov. de 2014

People I dealt with -- mainly Terry Allan and Josh Feinberg -- very professional, knowledgeable, and friendly. Good people skills, which makes a difference in what can be a stressful situation.

Kelly

18 de nov. de 2014

Kyle was great and did not pressure us into anything. He was patience, answered all our questions, and understood we needed time to consider such a big purchase.

Bernadette

15 de nov. de 2014

It was a great experience. Also, the car salesman, Laz, was helpful and gave me a lot of information on the car I bought.

Vincent

11 de nov. de 2014

What i liked at Marin Toyota and Terry Allen was a very seamless and easy process. I was kept informed and updated about the delivery of my vehicle throughout the 3 week process and everything that was promised was delivered

Brian

11 de nov. de 2014

I was tossed up between a Tacoma and Tundra. Christine said no problem and handed me the keys to a new tundra and said take it for spin. It was just to big so I went back and talked to her about the tacoma which ended up being the perfect choice. I don't think I would have bought the car had it not been for Christine and Toyota.

Yull

11 de nov. de 2014

Only any to s thank you a all team at Toyota Marin for tha explain everything . musthafa you is very god person im truth you and thank you again

Celia

5 de nov. de 2014

Icame late with my mom at Toyota marin to look for a suv and I end up with a 07 4runner with the help of thier agent amed who help us till late night with his Co worker James who do the paperwork till pass 9pm I can't believe that I gonna bring home the car in just 2 hrs thanks to all the workers of Toyota marin your service is great...

Cristian

5 de nov. de 2014

Jason Clemmons! He listened to my needs, he was great from beginning to end! I would send anyone to jason!

Ligia

2 de nov. de 2014

Raymond helped us and he was super helpful and professional. He made the experience of buying the car truly wonderful!! Also the financial services gentleman was very professional and friendly. I felt sure everything was being done right. Overall an awesome experience. Thank you!!

Patricia

30 de oct. de 2014

Jay, Nick and Josh were very accommodating and a pleasure to work with. The atmosphere and service are the best I have experienced in 50 years of driving and the very personable and knowledgeable young people you hire and train are an important part of the experience.

Karin

29 de oct. de 2014

My family and I so appreciated how we were treated by the Toyota staff, in that the grueling, hard sell has apparently become a thing of the past. Putting buyer/product satisfaction as a priority over sales-at-any-cost really expanded our openness to possibilities. As a result I will no longer dread the idea of car shopping when necessary and would absolutely encourage my friends and family to patronize Toyota Marin for the product and the experience.

Lino

28 de oct. de 2014

Salim and Ryan Paynehandled the transaction very well easy to deal with and took their time to make sure we have the right vehicle .

Cindy

27 de oct. de 2014

Tyler Toler was our point of contact from test drive through purchase. He knew the car, knew the competition, was respectful of our concerns and was always honest about the process. This was our first Toyota and I would definitely consider again as long as I could work with Tyler!

sestone

27 de oct. de 2014

Tyler Toler provided excellent service from test drive through purchase. He knows the cars, listens, doesn't push and got us a great deal. It was our first Toyota purchase and Tyler made it great.

Aaron

22 de oct. de 2014

How well Tyler listened to our situation and found the best car for me based on our (and my) needs.

Renee

21 de oct. de 2014

Keith Ural and Ainsworth Leslie were very polite, personable, and patient! This was the best experience I have ever had at a car dealership. I love my new FR-S and the awesome sales experience I had only added to the joy of purchasing my first brand new car!

Derek

21 de oct. de 2014

I love John! He got me a car at a great price and I couldn't have asked for anything else. Walked me through the entire process and made me happy to buy from Toyota! Thank you John from the bottom of my heart

Michael

20 de oct. de 2014

No pressure. Very easy going. Great Selection and personable staff. This blows all other car buying experiences out of the water. Thank you soo much!

Andrew

14 de oct. de 2014

No pressure was applied by our sales rep Tyler. He just explained the features of the vehicle and let me make the decision. He also gave me plenty of time to make a decision.

Heather

13 de oct. de 2014

I felt comfortable to be honest and realistic. Enjoyed the vibe and dedication. These guys are AMAZING. Look forward to working with them again in a few years and will absolutely recommend Derrell, Josh and Jay from here on out. Thank you so much! Love you all. Love the car. Best first time Toyota experience I could have ever imagined.

Robert

9 de oct. de 2014

The entire car buying experience was quick, easy, and clear. The team presented us options, but did not push us to purchase add-ons that we didn't need or want. Our experience at Toyota Marin exceeded our expectations by far!

Floralounge,

8 de oct. de 2014

Everyone was friendly, helpful, and worked quickly and diligently to get us in out of there with our new van in a timely manner.

Sharon

8 de oct. de 2014

Staff that knows everything about the car I was buying, friendly people, air conditioned building, paper work handled as quickly as possible, no pressure, clear explanations, willingness to do home delivery of new car.

Helene

2 de oct. de 2014

My sales person Derrell, and the other people that came to my assistance were wonderful. They made buying my new camry a breeze. They were courteous, knowledgeable, patient, and explained everything about my camry in detail.I bought my first Toyota Avalon in 2002 and was always satisfied with the car, and with Toyota Marin service. I highly recommend Toyota Marin.

Thomas

1 de oct. de 2014

I thought that both the salesman and the sales manager made an honest and sincere effort to find out what my particular priorities regarding a purchase were rather than just making a hard sale approach which would have just sent me out the door.

Sharleen

30 de sep. de 2014

The sales people that I dealt with, Jason, Ryan, Deepak, were knowledgeable and helpful. There really was no hassle returning the Prius C I bought and then was uncomfortable driving. The Scion I now have is great, meets my needs. The 3 day return policy really helped me and the service was great.

Christina

26 de sep. de 2014

John Hathaway and Casey went above and beyond to search out the EXACT vehicle we wanted, something which no one else in the North Bay seemed willing to do. They truly earned our business.

Cherie

10 de sep. de 2014

Personal attention from salesperson. Friendly employees in both sales and finance. Snacks while you wait. Free car washes for the life of the car.

CarlaRod

3 de sep. de 2014

My husband and I were selling two cars and looking for another car which was proving hard to find. Ritsa from Toyota Marin met us to buy one of the cars. She looked at our second car, provided us with recent Carfax reports for both cars, and gave us the money we wanted. She spent a good half an hour looking at the second car, giving us tips on how to sell it, and ways to deal with some issues that she discovered with it. She didn't need to do that and her advice was invaluable. She is clearly very knowledgeable about cars and she taught us things that even my mechanical husband wasn't aware of. After that, she contacted me and told me she found the car that I was looking for. It was in LA, so she bid on it for me and got it shipped up to NorCal for me. It is a beautiful car, low miles, pristine condition and it was better than any of the used models that I found up here. Then Toyota Marin let us trade in the second car for what we were asking. It was the perfect win-win transaction and Ritsa made it all happen. She is great to work with, hands down.

Theresa

3 de sep. de 2014

The entire experience was fantastic! Sales rep was professional and responsive and provided all my needs and met with over expectation.

Joelle

29 de ago. de 2014

Nicholas Kulberg ! He was awesome! He went out of his way to figure out my unique situation with Uber and how to get everything sorted out and into a car that I love! He was nice, friendly, professional and not your typical "pushy" salesman. I definitely feel like I made the right choice and wasn't pressured into something I couldn't afford. He's still helping me out with some lingering paper work I need to submit for my job... it goes to show he's committed to customer service the whole way through. Also, I love that you guys have snacks there. It is so simple but makes a big impact. This was my first time buying a car and I was completely unprepared for how long it takes with all the paper work, financing, learning out to drive a hybrid, signing stuff, it's a whole process and I was grateful to have something to eat, silly me didn't eat anything that day lol.

4OCIOUS

28 de ago. de 2014

Shopping for a used car online since I was looking for something specific. Contacted dealer via Cars.com. They initially responded quickly and described car. It sounded good so I sent a relative who lived nearby to test drive. She noted that the car had noticeable damage and the dealer was not willing to negotiate. Dealer ended all interaction with me based on no response to emails after several days. I notified dealer that I was no longer interested based on lack of service.

Roger

27 de ago. de 2014

Easy dealing, friendly, informative sales representatives; took the time to walk me through the workings of the new instrumentaion; worked to find discounts

"Volverine"

27 de ago. de 2014

Amazing service and treatment. I felt I was among friends, dealing with honest and upfront people, especially John Hathaway.... Thank you so much!

Mary

26 de ago. de 2014

The sales person was knowledgable and low key. He did not flap around when he realized he was dealing with a technological dinosaur. The experience was smooth and efficient.

Gretchen

26 de ago. de 2014

My sister recommended Toyota Marin after she had purchased her second vehicle from you. I ended up with the same salesperson, Jordan, as she had, and was very happy with my service. It was enjoyable to have a car sale (my first in 15 years!) be in such a friendly, non-pressured environment. I was shown infinite patience as I made my inquiries about which car would fit my needs. I decided to purchase a Prius, and made that decision based on my personal needs, which the sales team helped me to discern. They really bent over backwards to find the color and options I wanted, and didn't stop until I was happy with the purchase. Overall, I had a wonderful experience.

Susan

22 de ago. de 2014

Friendly, personable, helpful service. Knowledgeable sales rep. Effort to get the exact vehicle we wanted. Great facility for service and sales.

Jonnie

20 de ago. de 2014

Luis Duran was excellent to work with. The process of buying a car from him was really quick and easy. He was friendly, communicative, and answered all of ours questions. We chose our car, met Luis to go over details, and returned a few weeks later to pick it up and fill out the paperwork. Couldn't ask for an easier transaction. Many thanks to Luis for helping us get the car we wanted in the time frame we wanted. Our family is grateful!

Suzie

20 de ago. de 2014

i recently moved to California and didn't realize i really needed a car up until recently.....i had been very skeptical about dealerships because of past experiences and was hesitant to walk into this place... however i took a chance. as i step out of my car i was met by this guy with this huge smile on his face that made me feel more comfortable.. this by far was the most pleasurable experience i have ever had spending so much money i don't normally write reviews however Tyler Toller at Toyota Marin made my car buying nightmares turn into a very fun experience. can't wait for my first service!!

Toby

16 de ago. de 2014

straight talk, accommodating, offers of refreshments during the hours of finalizing the sale, getting car prepped etc, 0% financing for 5 years is amazing, really personable salespeople not doing a sleazy hard sale

Cynthia

15 de ago. de 2014

The sales person Laz was very helpful & knowledgeable with the Highlander I purchased. He explained in detail all the information I needed to know. He even came in on his day off to see my purchase went smooth.

Joanne

5 de ago. de 2014

My return visit to Toyota Marin was again pleasurable and comfortable. Your Sales Manager Ryan and your salesperson Laz were extremely knowledgeable and accommodating. I have found that dealing with Chip is ALWAYS my first step in the process as is dealing with your service dept. I feel that my questions/concerns are taken seriously and acted on immediately. Great lace to purchase your car

Yesica

4 de ago. de 2014

Welcoming staff, very friendly and helpful. Sales staff showed they were interested in helping us and making their sale without being too pushy.

Allison

4 de ago. de 2014

I couldn't have been more pleased with my experience. Jay, the General Sales Manager was awesome and very kind. Paul, my salesperson was very knowledgeable and helpful.

DJC

2 de ago. de 2014

From the 1st phone call I received from Ren - the whole experience was great. All of the staff that I dealt with from the door greeter to the top sales manager were professional, friendly and knowledgeable! Ren made the car buying process quite painless. He took the time to explain all aspects of the car to me and was very patient. I liked that they were not pushy and let me really decide what I wanted. I would recommend Ren and the whole Toyota Marin dealership to another prospective car buyer!!!!

Robert

30 de jul. de 2014

I loved that I was able to give Keith the details of what I wanted, and how much I wanted to spend over the phone. When I finally came down to the dealership, it was smooth sailing. We just took it for a test ride, and wrapped up the paperwork. I also love that the car was fully fueled, detailed, and ready to go. I didn't expect Keith to walk me through the dashboard interface, but he did. He even made sure my Pandora, and Bluetooth were all ready to go before I drove off. It was very much appreciated.

Sue Porter

29 de jul. de 2014

My experience buying a car at Toyota of Marin was simply excellent. The people I dealt with--Tyler, Ainsworth, and Cathie--were consummate professionals; I couldn't have asked for better customer service. I have already recommended Toyota of Marin, and Tyler in particular, to a number of friends.

Elana

25 de jul. de 2014

Nicholas, the person who took me on a test drive and also helped me learn about the Prius, was an excellent salesperson--friendly, thorough, and knowledgeable. I really appreciated all his help.

Joelle

22 de jul. de 2014

Tyler was great and wasn't pushy at all. He was very informative about the car we purchased and had a great sense of humor. Leslie was also awesome. They didn't have the exact car we wanted and he worked on getting the exact Highlander by the next day. Cathie made the long paperwork easy to understand! Thank you! Tyler, Leslie and Cathie!!!

Sergio

21 de jul. de 2014

I want you to know you have an exceptional employee, Christine Cilento. She respected our needs; she never pressured us in the purchase and understood when we could not make it in due to a funeral in the family. She went to great lengths to find just the right truck for my husband and me. She followed up to let us know when it would be coming in and made the purchase process a smooth and fast one. I recall spending hours on end through finance in our previous purchases with other dealers and that was not the case here at Toyota Marin. It was all done within an hour! I appreciate you respecting our time. Again, I wanted to let you know that I greatly appreciate the effort of your company especially your sales representative. Christines great customer service is highly appreciated.

Tamie

20 de jul. de 2014

Great experience - was so appreciative of Tyler and his knowledge and great personality - he really made the experience of buying a car pleasant - was easily recommend him to friends and family

Pamela

15 de jul. de 2014

Our salesman seemed as excited as we are to pick out our new Prius. He was knowledgable and helpful with our day of errands, buying a car being just one thing on the list.

Mirella

14 de jul. de 2014

Everyone was super helpful, & friendly. They seriously went out of their way to make the process easy and simple.

Brooks

10 de jul. de 2014

Luis Duran is an exceptional employee. From the moment we met him, Luis has been professional, well informed, proactive, and an absolute pleasure to work with. Luis builds trust and loyalty quickly with his clients.

Claudia

10 de jul. de 2014

There was no pressure, none of the "I have to check with my manager" routine. I felt like everything was up front and honest.

Kathleen

9 de jul. de 2014

Ren, our salesman was very knowledgeable and patient with us.There's a lot to learn with this car and he walked us through the steps.

Kristin

9 de jul. de 2014

Nicholas Kulberg the sales rep and the team supporting him were great. Very helpful with all questions, responsive and knew the product. Really impressed with the followup so far on the service side as well.

Tami

7 de jul. de 2014

Tyler was so helpful and he was upfront during the whol;e process. I wish more sales professional were like him. I'm a Toyota Marin customer. He even had the car shipped to us.

Steven

7 de jul. de 2014

Friendly, professional service. Christine Cilento provided outstanding service!! She assisted us in each step of the buying process and made it very easy to understand!Thanks Christine!!

Carl

2 de jul. de 2014

Well....the old adage is trust, but verify....I definitely did that. I searched all over for the right car at the right price. Toyota Marin was able to provide the car I wanted at the price I needed. Specificly, Tyler Toler was fantastic to work with. He was upfront in his pricing and a great communicator. You are very lucky to have him on your staff.

Marie

1 de jul. de 2014

This was my first time EVER bying a new car. My sales person Athena Williams was AMAZING! she made me feel like I can do this I was shaky and nervous, but she walk me thru everything and never left my side.

Edward

28 de jun. de 2014

Nicholas answered all my concerns and kept in touch throughout the 6 weeks I was making a choice of cars.

Paul

27 de jun. de 2014

Tyler the salesman, Joshua the finance person and Amesworth the manager were all incredibly polite, professional, friendly good people to do business with. I can't say enough about how well they all do their jobs. They made my experience pleasurable!

Benedikt

25 de jun. de 2014

We really appreciated the detailed, worked-out quotes emailed to us ahead of time, the very friendly sales-staff, and the let's-not-play-games attitude. Also, thanks for feeding us power bars after hours of paperwork :)

Nathanael

23 de jun. de 2014

I liked how they were able to try their best to expedite the process by telling me all the paperwork in advance. That way, when I brought in the documents, then they could quickly sort it out. In addition, I liked how everything was explained out clearly and they told me all the various angles on different policies. They were very transparent.

Caitlin

18 de jun. de 2014

Derell seemed very genuine and put my needs first. I appreciated his honesty and the honesty of those who helped with financing, trade in etc. to help me take home a car I loved and could realistically afford.

Beulah

17 de jun. de 2014

Everyone was very cordial, patient, listened carefully and were informed on the cars. They were most professional in dealing with the options of my trade in and lease, very clear and transparent, so I could talk to my business partner later with clarity, and make a comfortable decision.

Anne

17 de jun. de 2014

no hassles...direct answers to our questions.....fair trade in on our truck..enthusiasm for the cars we were shown...no attempts to persuade us into buying a vehicle

Carol

17 de jun. de 2014

Everyone at Toyota Marin is friendly and knowledgeable. I have taken my Rav4 there for years and have found it to be the very best dealership I have ever encountered. This time, when I bought a new Prius, I met several sales people and each of them made me feel comfortable. Nicholas helped me out on the phone when I really didn't know anything about the Prius; he was very patient with me but never condescending. Nicole took me for a test drive and explained the car to me in a very friendly yet knowledgeable way. Paul actually sold me the car. He was amazing. Full of enthusiasm for the Prius, incredibly knowledgeable about the car (he drives one!) and about Toyota in general and just a very nice person. I also met Ryan at the dealerdship and he, as well as the others, made me feel almost a part of a family.

Peter

10 de jun. de 2014

All persons I dealt with were pleasant. There was no pressure at all. Salesman went out of his way to show me all sorts of little things about the car I was looking at (and eventually bought). Everyone I dealt with was a good listener. All of my questions were answered

Diana

10 de jun. de 2014

I contacted Toyota Marin about a month ago just looking to get an idea of what type of truck i wanted and what I should purchase. Your Salesman Derrell Brushaber has been an amazing insight through the whole process. Everyone is very friendly, not pushy, and very helpful. i had a nightmare of a situation with my Other truck, and he made my purchase fearless. Thank You!

Jesse

5 de jun. de 2014

Derrell Brushaber was the first sales person I've ever met who knew everything about the product (Toyota Tundra) he was selling. That was very refreshing since most sales people are idiots. I'd definitely buy from Derrell in the future. This dealership worked a great deal with low pressure.

Aaron

4 de jun. de 2014

This is the second car we have bought from your dealership, we like the staff and level of service that you offer. We like that you offer service packages and that your pricing seems fair and your staff worked with us to get a package that everyone involved was happy with.

Urgen

3 de jun. de 2014

I like how they have helped me through out the whole process. They are really very nice and very helpful, especially John hathaway.

Jonathan

2 de jun. de 2014

sales person Will Taylor went above and beyond in getting everything right. Got the model I wanted at a fair price.

Laura

2 de jun. de 2014

Your staff was courteous, well informed, friendly, and professional. It was a refreshing experience. We will definitely recommend your dealership.

Judith

29 de may. de 2014

Very efficient, friendly and straightforward interactions. Salesperson was really terrific: fast, efficient, direct. It felt like a discussion between colleagues, not a negotiation between adversaries.

Donna

28 de may. de 2014

Everyone was helpful, knowledgeable, friendly and great to deal with. I have bought my vehicles from Marin Toyota starting with my Matrix, Prius, Rav 4 and now my Prius V. Finance also was very efficient.

Jeanjacques

28 de may. de 2014

long day but good rapport with everybody from Casey to Ren and to Josh. all were excellent and very helpful.

Evalynne

28 de may. de 2014

Everyone was quite nice, especially Athena and David. I liked Athena on the phone before coming in, and she is the reason I came from SF to Marin for the new car.

Palo Alto Mo

28 de may. de 2014

Everyone was extermely nice. Just so much easier to work with: this was by far the best service I've experienced with buying a car. Thanks to Christina and Athena for making it happen

Landon

22 de may. de 2014

My entire experience was great. My sales person made sure I got exactly the car that I wanted, down to every detail.

Charles

19 de may. de 2014

The entire sales and financing staff I worked with were incredibly helpful and determined to make sure everything I needed and wanted was covered and handled with the utmost professionalism. Derrell, in sales, made the entire process enjoyable. His professionalism and character was a main driver in my decision to lease the vehicle, and frankly, I could not have had a better experience.

Jonathan

17 de may. de 2014

Made it as easy as possible, and the lease deal did not require haggling. My sales person was great and did what he could to move along the transaction - see below. He was also very conscious of my time, my experience level with cars, and I appreciated that.

Candace

15 de may. de 2014

Keith and everyone was really friendly, but knew how to get to business. Everyone made me feel like a valued customer and we were all on the same side. I knew I was getting the best offer and I knew I could trust Keith and the entire dealership. I have not had buyer's remorse at all... and I signed on the dotted line feeling 110% confident I was making the right purchase. Keith even personally delivered my car that night with a full tank of gas. Now, that's service. I even invited him to join my dinner party...because he's that kind of a genuine person.

Rachael

15 de may. de 2014

Marvin was absolutely the best part of the experience. I felt like he related to us during the buying process and made it very comfortable. Although the process as a whole can seem time consuming, it really was made simple. I was nervous about purchasing my first brand new car at the dealership and in retrospect I had nothing to be nervous about.

Terry

15 de may. de 2014

Leslie Ainsworth was awesome and fair, our sales consultant, Shar, was so friendly, knowledgeable and patient. He knew the vehicle very well. Joshua, who did our financing, was also very good.

David Mc

14 de may. de 2014

Christine Cilento and the rest of the team were very friendly. Low pressure, easy process, good price

Penny

8 de may. de 2014

Athena our sales rep was amazing.. she jumped through hoops to get me what I wanted. A pleasure to work with. We were there 5 hours from 7pm til after closing and she stayed through the end always smiling and ready to help. It was a great car buying experience. She didn't hassle us to buy something I didn't want. And we got the price we wanted on a trade in which h was fantastic. All in all it was a painless experience. Thanks to Athena!

Jason

6 de may. de 2014

Tyler Toler helped me make a great and informed decision, David Dennis made certain I was offered the best deal for my financial situation, and Josh went over everything in clear detail so that I knew what was going on before I signed all the paperwork. All of them very helpful! Thanks guys :)

Kimberly

6 de may. de 2014

Brian Hunt was a doll - no pressure, polite, pretty knowledgeable for being a newer employee - he treated me like I was his mom, with lots of respect :)Ainsworth really made stuff happen - he made sure I walked out with my car by proving me with numbers rhat were in my orice range, Cathy Badger in finance was awesome! She did my last car with u guys! I would send all my female relatives to u guys - u are a class act and your group is super respectful. All the time and money you invest in the training makes all the difference in the world. That is why I came back to you for my second car :) you made me feel comfortable and safe transacting with your people :). Thanks so much Toyota Marin :). Thanks, Brian, Ains and Cathy!!! xoxo

Samantha

6 de may. de 2014

Keith and his team were very patient, knew their product and wanted to make sure that I was satisfied, as they really listened to me and my needs.

Leslie

3 de may. de 2014

The Toyota car-buying process has been clearly refined to cater to the customer's needs. Every single employee I encountered was helpful, pleasant & friendly, and had extremely thorough knowledge of the product, especially Gian and David. I did not feel manipulated. I was listened to and I left with exactly what I wanted.

BillCo

30 de abr. de 2014

Desperately needed a car after having a baby last week. I had zero idea what I wanted or could afford, but ran into Mike Jackson and he made it super easy for me, showed me a few cars, and moonwalked me into a new Prius V. Mike Jackson, Matt Shone, and Ryan Payne were all great and my wife and I are VERY happy with our purchase...and our new little girl! Thanks Toyota Marin!

Mark

29 de abr. de 2014

I had an appointment and Christine C. was ready for me at the time of the appointment. The parts of the dealership that I was in were clean and inviting. Other parties like the finance manager did not keep me waiting.

Lisa

29 de abr. de 2014

Our sales person, Tyler Toler, did a great job and found the car that we were hoping for and saved us from have to wait 4 months to get it. He was professional, competent, friendly and informative throughout the entire process.

George

29 de abr. de 2014

Marvin, my assigned sales contact was outstanding, helpful, courteous and competent. I also had good impressions of John Hathaway who followed up on my inquiries in a timely manner

Janet

27 de abr. de 2014

When we decided to buy our second Prius, we looked for the wonderful young man who sold us our last one. Tyler gave us the best possible experience just like he did the last time we bought our Prius from him. He's the best!!!

Roy

25 de abr. de 2014

no pressure, let me look ask questions, and wanted to know if I wanted to try it out never asked me how soon I wanted to buy

Gregory

23 de abr. de 2014

I purchased the SCION FRS and both Nick and Tyler were great. Nick took my son and I on the test drive and gladly extended it through China Camp. He was very accommodating and knowledgeable, as was Tyler. They combined to give me the best car buying experience I've ever had. Their focus seemed to be less on the sale and more on my potential satisfaction with the vehicle. They are both wonderful representatives of your dealership.

Jay

23 de abr. de 2014

All parties involved were obviously trying to help us move through the car purchasing process as expediently as possible. Many Thanks.

Allison

23 de abr. de 2014

Laz was very professional and an excellent communicator. There was no pressure as he review all the options available for Prius that I was interested in. The process was quick, which I greatly appreciate as I was short on time. Everyone was very polite and concerned that I have the best experience possible, which I did.

Stanley

22 de abr. de 2014

I was dreading the typical cars sales experience. I was pleasantly surprised by the experience I had buying my new 2013 Prius c. From my first encounter with sales onto finance and finally driving off the lot, it was truly a pleasure from beginning to end. I feel I got a fair price on my trade-in and a great deal on my new Toyota. I've been telling everyone about Toyota Marin.

Nani

22 de abr. de 2014

Ric Lobosco was amazing - he answered all of my questions, addressed all of my concerns, offered me seriously good advice in an arena that I am unfamiliar in and even drove followed me home in my old car so I could start driving my new car immediately! Great guy!

Basilio

22 de abr. de 2014

Though it took a long time due to trading in two cars (which was no problem) Bobby, made it go smoothly and less stressful.

Ronald

19 de abr. de 2014

Ric was awesome. He covered every detail and listened to our needs. I liked the straight forward policies and customer care - reminded me of my days of buying from Saturn but even better. Cathie Badger was fun and professional. Everyone involved stuck with us until the process was complete.

Rosa

19 de abr. de 2014

I was in a real hurry and the entire staff did everything humanly possible to get us in our new car and head home. Derrell was awesome! Picking us up in San Francisco and everything, that was cool. He was patient and very personable. Staff member David even missed eating lunch to help us get through the financial process very quickly. He deserves even more than a raise as does Derrell. Many thanks!

Alexander

17 de abr. de 2014

I felt like the staff, especially our sales person, Enrique, were all friendly, down to earth people. We did not feel pressured at any point. Enrique listened to what we were looking for and answered all of our questions. By far the best car dealership experience I have ever had.

Jerry

15 de abr. de 2014

courteousness of all employees, respect for our time, answering every question our family had, offering meaningful suggestions for financing and vehicle options.

Niki

8 de abr. de 2014

Having never acquired a new care before, I was anticipating feeling pushed into something. In reality, Keith Ural was informative, fun and definitely not "hard sell". My experience was actually enjoyable.

Chi

8 de abr. de 2014

Beth was a superb saleswoman. I visited more than a few times to lease and trade-in my car and she was patient and explained the numbers in detail everytime I asked.

Patricia

3 de abr. de 2014

I was treated with respect and ended up with a great new Toyota Rav4 at a very affordable price for me. The friendliness of the salespeople made me feel very comfortable there. Athena, Catherine, Casey and Tom were the best!

B

2 de abr. de 2014

Tom was very interested in selling me a car. He gave me a very fair price and an amazing deal on the plwtinum service warranty. He also connected us with Joshua who was super customer service oriented and guided us through the process.

Shannon

1 de abr. de 2014

Friendly service. Good explanations of end-of-lease process and buy-out process. I have always been happy with the maintenance services and the car washes. Everyone has always been straight forward and clear.

Holly

28 de mar. de 2014

Ric L. and Team made it just about as easy as possible to buy a new car. It was not something we were exactly looking forward to, but everyone was very knowledgeable and very helpful during the process. If someone didn't know the answer, they found someone who did know. Ric found the exact color car with extras I wanted, without us having to drive around all over. Everyone was friendly and accommodating, and even found snacks for our hungry kids.

Brandon

28 de mar. de 2014

I went to look at a used Tacoma they had in stock. The vehicle was the cleanest I had looked at, in part because it had had light use from the previous owner, but I could also tell attention was made to clean the check over the truck thoroughly. They were happy to provide all of the service records for the truck, the test drive was relaxed and fun with plenty of time to do things like test the 4 wheel drive in a gravel lot, and the financing was easy to get through. The No-Haggle, No-Hassle pricing is a euphemism for "price is firm", which I personally think is a little ridiculous for a used vehicle, but I really couldn't complain as the asking price was several thousand less than that of other comparable Tacomas I had found at other dealers. Overall I had a great experience and would return to Toyota Marin for a used or new vehicle in the future.

Emilia

27 de mar. de 2014

I got to take my time choosing my car. The customer Service experience was very pleasant! I really enjoyed the time I was being helped looking at different cars. I started my journey of buying my car with Kevin and Ren lange did the final help taking me around choosing my car. they are both very professional and pleasant to have around, kind and considerate! Thank you both for all your help!

Denise

25 de mar. de 2014

Ren was wonderful all the way along! I first met him in Jan but was not ready to buy. He was helpful, knowledgable, thorough and not pushy. When I was ready, I called him, he found the car with the features I wanted and two days later I had it at the price I wanted. He also helped me so I successfully sold my other car the next day! Very trustworthy, friendly and went the extra mile. Great customer service. David in finance was wonderful, too.

Sean

22 de mar. de 2014

After buying several new cars in california, the biggest shock of all was finding out the most straight forward, plesent, personable and all around good people are at Toyota of Marin. I left with a smile not because of the great servise, upfront pricing or the truck I wanted. It was being treated like a human not just a credit report and a possible sale. I will refer anyone that I speak with to contact your team before wasting time anywhere else. Roman and Leslie are above and beyond the rest. Thanks for being real. The owner should be told about my experience, and be very happy, as a marin resident himself, there's still hope for Marin County Thanks Sean West

John

19 de mar. de 2014

Smooth and easy transaction. Nicholas was professional and helpful. He really went the extra mile to make sure that I was happy.

Douglas

19 de mar. de 2014

Shah was fair, responsive and informative through the entire process of selecting Toyota Highlander over Honda, selecting car features, and setting up the new car once it arrived. Very good experience.

Pedro

18 de mar. de 2014

My experience with Tyler and Las was fantastic. I am always a little hesitant to buy a new car as the experience can be stressful -- both in trying to ensure that as a buyer that you are getting a fair deal and not feeling pressured. Tyler and Las made my wife and I feel comfortable during the entire process and even remembered our names a month after our initial visit.

Lindsey

18 de mar. de 2014

Everyone was friendly and helpful. Our salesperson, Marvin Sexton, was outstanding and we didn't feel pressured like we have at other dealerships. He really made it about us , and worked hard to find a car that would meet our needs.

Jose

18 de mar. de 2014

When I contact with Jonathan,he was so helpful and not just that,I live in san Juan Capistrano about 7 hours away, he made an arrangement,he sand 2 drivers to meet with me half away and make the transaction,that was unforgettable experience tank you very much.

Michael

18 de mar. de 2014

This is our 3rd lease (already 6 years as customers). As typical, this was a complete and reliable service/sales experience.

Travis

12 de mar. de 2014

My Sales Agent Josh Feinberg was great. He was extremely helpful and went out of his way to accomadate any of our requests. He was exactly the opposite of other Car sales agents that i have worked with in the past who are typically, pushy, cheesy, and insincere. Josh's customer service is what really stood out for me and I am extremely impressed that he continues to follow up with me to make sure that i am satisfied with my purchase. I will definitely send any of my friends or family to Josh at Toyoya Marin when they are looking to buy a car.

Jaune

12 de mar. de 2014

The 'team' was excellently coordinated, communicative, and fun to work with -- real pros. My sales rep, Nicholas Kulberg, was the best.

Bianca

12 de mar. de 2014

Tyler listened to exactly what I wanted and worked with me to make sure I got the absolute best deal possible.

Judith

11 de mar. de 2014

new 2014 Corolla S is beautiful, my sales guy Enrique was great, very helpful. Cathy was great too, she was fast. Robert the appraiser was excellent. Arnimas, not sure how to spell that, was good. In the end they gave me a gorgeous car at a good price, so I'm very happy.

Edmund

11 de mar. de 2014

Very mellow experience. Mike Jackson, the salesman, was very easy going and there was no pressure. It was a pleasure doing business with him and the sales manager Tom.

Kevin

11 de mar. de 2014

Friendliness of the people helping us. The speed of trying to get us out and complete our transaction, as we had time constraints.

Rebecca

4 de mar. de 2014

Our salesperson was not pushy and very friendly - he answered all of our questions and never seemed impatient. He was also quick to get us a car from a sister dealership when the color we wanted wasn't in stock. Also, while I haven't needed to use it yet, I think the free car washes is a nice bonus.The financing people really push you to purchase an extended warranty. Ours didn't even offer the standard 2 year, 25,000 mile warranty, implying that our only option was to purchase the extended warranty. Other than that it was an easy, albeit long, process.The only issue we had was a miscommunication where we got a 2014 Camry SE Sport instead of a 2014.5. When we originally called back we were told it would be an additional $3000 to exchange, but after speaking to the manager we were able to make it an even trade (within 3 day return window). The two models are almost identical but the enhanced crash safety was very important to us.

Gary

2 de mar. de 2014

They spent time to address questions about the product, never felt pressured as the provided service towards buying a new vehicle. Nice people to deal with, Dennis, Gian, Ainsworth, Kathy.I

Pamela

2 de mar. de 2014

Our salesman showed us what we asked to see. Then based on our comments, told us which ones would probably fit out needs best. He never tried to sell us more than we needed. He found what we needed.Due to delays, our car was not ready when promised, but he made up for it by making the delivery very convenient.He reworked the numbers for me several times, until the down and the payments matched what I was comfortable with.

Marilinda

28 de feb. de 2014

Tyler Toler, the sales agent who helped me was GREAT!!! Had awesome customer service and made this experience with Toyota Marin wonderful. I had gone to other dealers and decided to go with Toyota Marin because of this.