RUBY KAUR

12 de abr. de 2016

I bought my Honda CR-V EX-L, I met with Far, he was great at explaining things, pricing, showing us different models, buying a car from him was at ease. He was exceptional!! great experience with Tracy honda

kpotter4516

26 de mar. de 2016

Just bought my first Honda... Met with Geo Rower... He was more than exceptional!!!! Went over everything!!! He asked any questions?... No... You've pretty much covered everything... He explained ALL the gadgets and gizmos!!! Left with a good understanding of the vehicles technical / up to date technology. He assured me.... If you have questions call or come back... I will help you... My phone connected to bluetooth, phone book and a speed dial was programed into the car before I left.. He said... When you get a new phone, come back... I will change everything for you... Who does that??? Dealt with Frank and Sier in Finance... They took great care of me too... Didnt sell me things I didn't need... I am so happy to have had those three men helping me... Car buying can be such a headache.... Those three made the process easy and stress free... Totally recommend Tracy Honda... See those men... Geo, Frank and Sier!!!!

SharonDSerbo

27 de feb. de 2016

Eddie is a very helpful and knowledgeable salesman. After weeks of searching at other dealerships Eddie helped us find the perfect vehicle for our family. This is the second vehicle we purchase from Tracy Honda and I would highly recommend this location as well as Eddie as a salesperson.

1hondalovernow

22 de feb. de 2016

Dealer worked hard to get exactly what we wanted and was honest in his dealing with us. Very happy with both the price and service provided. We decided to buy this car because our daughter bought this model six months ago and loves it. All around great experience working with Honda and this dealer.

Debbie33

30 de ene. de 2016

Salesman Far was awesome!! Patient, knowledgeable and friendly. Answered all my questions with ease and great follow through in a timely manner. Very pleasant experience over all. Highly recommend Tracy Honda. No need to go anywhere else.

SandyMuntu

4 de ene. de 2016

Far Turangan was my salesman ... He made sure he found the perfect vehicle I needed. I drove off with a Brand New Honda CR-V and I'm loving it. I highly recommend Far as your person to go to.

hondagirl78

29 de dic. de 2015

Best experience I ever had buying a car and Far the salesman was wonderful to deal with and I would buy from them again, again.

sacasey6

20 de nov. de 2015

I was not happy upon a rival due to a rude salesman. Then, like a knight in shining armor, Geo came to save the day and a deal for the company. I HATE buying cars and I am not big on salesman, but I promise you, If you ask for Geo you will not be disappointed and you will feel good about your purchase. If I owned Tracy Honda, I would be in search of employees that model Geo's professionalism. Thank youShout out to, Todd Sier (the BEST) Russell

STEVE CASEY

20 de nov. de 2015

GEO for PRESIDENT. I was not happy upon a rival due to a rude salesman. Then, like a knight in shining armor, Geo came to save the day and a deal for the company. I HATE buying cars and I am not big on salesman, but I promise you, If you ask for Geo you will not be disappointed and you will feel good about your purchase. If I owned Tracy Honda, I would be in search of employees that model Geo's professionalism. Thank you Shout out to, Todd Sier (the BEST) Russell

onefstprld

6 de nov. de 2015

Far Turangan was a great help and their online sales followup help me find the right car in their inventory. Their finance team also got me the lower rate I wanted.

Will & LaRonica Fisher

5 de nov. de 2015

We purchased a new car today from Tracy Honda and our salesperson Geo was fantastic! He sold us the car we wanted at a price we could afford. The sales manager Todd made financing the vehicle easy and we were happy with both the down payment and the price. We would definitely purchase from Tracy Honda again.

LaRonica Fisher

4 de nov. de 2015

We purchased a new car today from Tracy Honda and our salesperson Geo was fantastic! He sold us the car we wanted at a price we could afford. The sales manager Todd made financing the vehicle easy and we were happy with both the down payment and the price. We would definitely purchase from Tracy Honda again.

Mat

19 de oct. de 2015

Great car buying experience. I worked with Far Turangan and was impressed by his relaxed attitude. Not pushy and didn't try to give me any b.s. Car salesmen gimmicks. Thanks Far I love the car

Mina2005

17 de oct. de 2015

From the moment walking in to Honda Dealer. I was greeted with a smile. That right away made me feel that I was in the right place. My sales person was awesome, polite,genuine and most of all wanted to hear what I was looking for. He sat down with me and asked me questions to get to know my personal style. He was by far the Best Sales personal that I have encountered in any dealer. You could tell he Loves what he does and wants to make the buyer go home with what they were looking for. He has excellent customer service skills and I would recommend Geo to any of my Family and Friends.

A D

20 de ago. de 2015

Best experience at a honda dealership! They have the most professional and helpful staff of any honda dealership in Northern California. Geo was the most genuine, friendly, and helpful sales person I have ever encountered! Don't waste your time, go to Tracy for the best deal and friendliest sales people.

Jerrod2015

20 de jul. de 2015

Had an awesome experience at Tracy Honda. Leased a 2015 Honda Accord Sport. Well worth the 45 minute drive to Tracy. Make sure you stop by here. Far and Frank are Awesome !!!!!

PrincessD

19 de jul. de 2015

Very fast and efficent. Highly recommend this dealership. I'm now a very happy buyer. They had such reat customer service. I love my new car!!

henry'sspedo

4 de jul. de 2015

Dan greeted us Me (and car ) at the door and said I'm ready for you Mr. Phillips and I have the driver to drive you home, and I live in Manteca. and it was about 1 1/2 hrs. until I received a call from Daniel that my car was finished and the driver was close to me on the Freeway and would be here to pick me up in a few minutes. My car was done correctly and was ready to go so I paid them and Daniel told me at the next service I will probably need the air cleaner changed and the cabin air filter also, letting me know ahead really helps. I would like to say Daniel has always been very respectful and polite to me when I visit the dealership, not that I am someone special but he is just that kind of man.Thank You very MuchI don't worry about my carwhen it is at TRACY HONDA

Shanta Cummiske

4 de jun. de 2015

Service is great and these guys are very straight forward and did an awesome job! I most definitely would recommend. Thank you for all of your help!

rocketman

2 de jun. de 2015

I purchased a 2012 Honda from James. James was up front with absolutely no pressure. My wife loves the car and mileage. Exited shaking hands with a smiling picture and a full tank of gas.Thanks Tracy Honda,Thanks James,Dan and Vicky Martin

tadamiko65

1 de jun. de 2015

Just purchased a new car from Tracy Honda and couldn't be more happy with the experience. We needed to replace a car that could no longer be repaired and these guys helped us quickly and efficiently.After we decided on the model and options, Gordon took care of everything. They even delivered the car to my house. The two men who delivered the car were fantastic - they had all the paperwork ready and even had the documents marked using blue and pink highlighter indicating where my wife and I needed to sign.Never had to travel to the dealership -- took care of everything via email and phone. Can't thank you guys enough.

jcush

23 de may. de 2015

I recently bought a used Honda pilot from Tracy Honda. I worked with Dylan and was very happy with their service and the vehicle. Additional work had to be done on the car but I live 1 hour away so Dylan sent someone to come pick up the car and gave me a loaner; it was convenient and everyone I spoke to was very nice. Dylan was professional, trustworthy, and kind. Also, i really appreciated that Dylan was very responsive to me after the car was sold in order to ensure I was satisfied with my purchase. I highly recommend buying a car from Tracy Honda!

MARIA F.

11 de may. de 2015

I was looking for a new car and was told to go see Frank Esparza at Tracy Honda. I was in search of a 2015 Honda Accord and Frank and his salesman Far were more than helpful. They made me feel very special and like a V.I.P! After I took a test drive, I found the car I was looking for. Far was very professional and friendly. I received a no-hassle, no pressure situation and got more than what I was expecting at an excellent price! Frank Esparza was as well very knowledgeable, professional and friendly. I would recommend to anyone who is looking for a good reliable car to visit Frank Esparza and his team at Tracy Honda.

Sam F.

11 de may. de 2015

went to Tracy Honda to buy out my lease, been a lifetime Honda owner. I met with sales manager Frank Esparza and his salesman Far who went above and beyond what you would call customer service. They listened to my concerns, no hassle - stress free transaction. Took care of me and made me feel like a V.I.P and would recommend Tracy Honda, Frank Esparza & his team to anyone looking to buy a car.

nedthomas

10 de may. de 2015

We received excellent service at Tracy Honda and highly recommend this dealership to other customers. We were looking to replace our Honda Odyssey and had visited six different dealerships in the Bay Area before driving out to Tracy Honda, and our experience was well worth the extra travel time. We were pleasantly surprised by the large inventory of vehicles, and the salesperson who greeted us (Far Turangan) was very friendly, helpful, and knowledgeable. While the final price for the vehicle was a little more than we wanted to pay, we were happy to get the kind of vehicle we wanted. Overall, we had a very positive experience. Todd in the Finance Department was also very helpful.

tcharmon

8 de may. de 2015

Bought a new car last night.. no pressure just good info. easy to deal with. Sales staff was very knowledgeable about the car and got me in the correct car for what I was looking for in a car. He didn't try to oversale the product.

Nicole

28 de abr. de 2015

I recently purchased a new 2015 CR-V at Tracy Honda. I had entered the lot assuming I could only afford a used model based on my budget, but left with a brand new vehicle and a monthly that was exactly what I was hoping for. The sales staff was extremely knowledgable, finance team was professional and dedicated to helping me leave with the right car and right loan for me. The inventory was extensive and the lobby was clean and inviting. Overall, a very pleasant purchase experience.

Kevin A.

18 de abr. de 2015

I would recommend Tracy Honda to anyone. Excellent service, especially to Randy Yuson who helps me go through the process. Bought my first car, honda civic lx 2015. He knows what he's doing and is very friendly!

Mguzman15

11 de abr. de 2015

I came here to buy my first car I had an amazing experience they were all so helpful. Great service I would really recommend Tracy honda for any Honda buyers,

Kevin

9 de abr. de 2015

Great Experience! I would recommend my family and friends to visit here in Tracy Honda. Excellent service!Randy Yuson knows what he's doing and very patient.

Cynth

1 de abr. de 2015

He's very friendly and helpful!! I do recommend him to my friends and family to come here in Tracy Honda... Very much happy with the service!

Salsa lady

31 de mar. de 2015

I bought my 2015 Honda Accord yesterday and I had a great experience. Randy our sales person was very knowledgable and patient. My husband and I test drove a few cars and never felt rushed. Randy helped us decide on the perfect car for us.

S GOMEZ

26 de mar. de 2015

I just bought a new car and they gave it to me dirty with rust marks on the paint. I took it back for detail and it was the same. Very bad work in the Service Department.

luz mateo

23 de mar. de 2015

I went in looking for accord oliver helped us out as soon as we walked in he found the perfect car for me i am very happy with this Place my boyfriend will be looking for a car soon and We will definitely go to tracy honda

ganeshpan

22 de feb. de 2015

Hello my name is Ganesh i bought a 15 pilot honda Had great experience they are realy professional and help you get a great deal i highly recommend this dealership to all my family

VH

19 de feb. de 2015

I got a used Accord at Tracy Honda this past Saturday. I found the car on-line and I spoke to James Harren on the phone to get as much detail on it as I could before I drove almost 100 miles to Tracy for a test-drive. James was very helpful and he even put a reservation on the car, so that it doesn't get sold to another customer while I drive. When in Tracy, James showed me all the bells and whistles of the car (this is my first Honda) and he even helped me estimate maintenance cost on the car for the next 30K miles. After we agreed on the deal the process slowed down a bit as the dealership was busy (it was President's Day weekend after all). My overall impression of the dealership was very positive, all areas were nice and clean and people were nice and forthcoming. I feel like it will be worth the drive to get my next car here again.

PeetyG

18 de dic. de 2014

Lets just start by saying I came out of this dealership not only with a new 2015 Honda CRV EX-L but also with a big fat SM:)E. Outstanding customer service throughout the whole experience from walking into the door and driving off the lot. I did my research already before hand about this vehicle so I knew what I wanted. Gordon Gooch the Fleet/Internet mgr helped me with the sale and got me int a new 2015 CRV at a very good price. He was very thorough with explaining everything to me and polite. Very nice guy. I was surprised when they they pulled my credit for financing and found out it was not that great. That point I was discouraged and thought I won't get a great rate. Then Frank Esparza stepped in and did a wonderful job getting me a "MAGICAL" rate, and let me tell you it was a great rate. He worked very hard to help me out. Thank you Frank! Financing then went through like a breeze (thanks Todd Suender). A few signatures here and there I was out of there a happy camper. At the end Gordon delivered my vehicle with gas filled and cleaned. I highly recommend this place if you are in search of a new vehicle. Customer service was excellent and the whole staff in there were very polite and helpful. Thank you Tracy Honda!

william.hoff.988

16 de dic. de 2014

Loved working with Far Turangan he took the time to go over everything with us. Enjoying my new 2015 Honda Fit! Would recomend working with him.

btiwana

11 de dic. de 2014

They have great customer service . Very friendly workers. They try to help you with the prices as much as they can.I had a very good experience with this dealership.

Nola Dillon

21 de nov. de 2014

In addition togetting an oil change, I purchased some "touch-up" paint. the item was not in stock on 11/18/2014, but was ordered that day. Chad told me it might be possible for me to save a trip from Brentwood to Tracy since on occcassion by a delivery person who took Honda Parts to auto repair shops in Brentwood. Fortunately for me on 11/2014 a delivery was made to Brentwood including my paint. I didn't neeed to drive 25 miles back to Tracy to getmy paint.! THANKS, Tracy Honda for your Outstanding Customer Service,QualityWork , and very pleasant experiences with your dealership. Sincerely, Rex G. Dillon

renaye.harvey

13 de nov. de 2014

very accommodating and patient. worked with me so I could have the car of my choice. Repainted the bumper when I noticed a scratch on it a couple of days after I took it home, no questions asked.

Stocktonian

24 de oct. de 2014

James Herren. He cannot even pretend to be civilized person even on email. He communicates like a 10 year old child. I gave him a competitor's quote and asked him if he could beat it. Simple question...right? No. He says I am lying. He kept insisting I am lying until I gave him stock number of the other person. Avoid this dealership. I went with my friend few years ago, and when we didn't buy the car from them they had the audacity to say "Thanks for wasting our time". Losers work at this place...THANK GOD I didn't have to face these people and stopped the communication in the email.

adama1adam2

23 de oct. de 2014

I was very impressed with the while experience at Tracy Honda. Special thanks to Far, my sales consultant. He made it a breeze and I felt absolutely no pressure the whole way through. Thanks again.

Seeking a Honda Pilot

6 de oct. de 2014

Here's our nightmare experience with this dealership: We found a vehicle online, and make an appointment to see it. BEFORE making the trip all the way from the East Bay to Tracy, we called James Herren, and spoke with him that day, to confirm that the vehicle was there. He assured us it was, and we drove down to see it. Upon arrival, we were shocked to discover that NO, the car was not there! James told us "this happens all the time" and that "he can't control when a vendor takes a vehicle out for repairs." So much for our confirmation call an hour beforehand, when he assured us the vehicle was available for a test drive. Apparently, it had not been on the lot, as it was at a body shop getting a new bumper. We were told that it would take 40 minutes to get the car back to the dealership. We waited, and watched as customer after customer was either ignored, or left waiting. In the short time we were there, we witnessed 2 incidents where customers came in to complain. The lack of customer service at this dealership was so bad, it almost seemed like someone was playing a practical joke on us. Seriously, we were amazed at how poorly it was run. James told us he was the manager, and this told us all we needed to know. Nobody took ownership of our situation. Nobody cared that we drove all the way there. Nobody shook our hand. Nobody asked if we wanted to see another car. Nobody apologized when it took OVER AN HOUR for the vehicle to be brought back to the dealership so we could view it. Then comes the best part: when the car finally arrived back on the lot for a test drive, it was disgusting! The interior was absolutely filthy. Stains on the seats, and a really bad "fishy" smell in the car. James gave us ALL of the following reasons for the filth, during our test drive: 1. He said the vehicle was sitting on the lot for 45 days before we arrived. 2. He said they generally don't clean the cars, since "customers are using them for test drives, and they will get dirty anyhow." 3. As for the stains on the seats, he shifted gears (no pun intended) and told us they HAD already tried to steam the stains out of the seats. See item #2, as this is a direct contradiction. Weird. Adding insult to injury, the car was almost out of gas as we were driving it. So there was no way we would take it very far. I am amazed that this dealership stays in business. What an absolute nightmare. Sad part is, we really really wanted to buy a car that day. Came to the dealership pre-approved, and with a heft downpayment, just hoping to leave with a vehicle. Never going back there again.

Co198288

14 de ago. de 2014

Far Turangan was awesome I found and left with the car I wanted . Far was easy to work with made my experience personable and memorable I would recommend this business

VinceA

7 de ago. de 2014

I came all the way from Clovis , Calif. near Fresno to check out the 2014 -Honda Accords -- The friendly staff and my salesman James Herren was a great experience . I hate shopping around for a new car and Mr. James Herren made it very enjoyable and I felt comfortable with his professional manner . The price was unbeatable here in THE FRESNO AREA,. Thus my reason for traveling so far to check out the possibility of a place to buy another new Honda Accord . To make it short : I love my New Honda Accord and the trip was well worth the effort . My hat is off to Tracy Honda and James Herren . Give them a try is all I can say !

David Hernandez

28 de jul. de 2014

Friendly service and unbeatable price makes for a experience. Keep up the good work. I would recommend this dealership to any one looking for a Honda at a great price.

julie.cardenas1

22 de jul. de 2014

If I could them 0 stars I would. The Manager "Sonny" is very unprofessional and basically said "they will rip people off as long as they get their sales" his customer service skills are very poor and he does not know how to talk to customers. Everyone reading this considering to buy a car from this dealership go ELSE WERE!!! They do not care about what you want all they care about is their commision/ sales. I am working on a very big complaint to corporate on how Sonny treated me.

Shelly

22 de jul. de 2014

If I could them 0 stars I would. The Manager "Sonny" is very unprofessional and basically said "they will rip people off as long as they get their sales" his customer service skills are very poor and he does not know how to talk to customers. Everyone reading this considering to buy a car from this dealership go ELSE WERE!!! They do not care about what you want all they care about is their commision/ sales. I am working on a very big complaint to corporate on how Sonny treated me.

lreichgut

2 de jul. de 2014

From start to finish, this is the way working with a dealership should be. No pressure, questions answered and quality service.

jarline

7 de jun. de 2014

I had a really great experience at this particular Honda dealership. Staff was very friendly and incredibly helpful. Not pushy and very accommodating. If your looking for a Honda or a used certified Honda I would highly recommend visiting Tracy Honda. The sales gentleman who helped me was easy going and great to work with!

annissa the insurance agent

28 de may. de 2014

I have been purchasing cars for over 20 years. and this has been honestly the best car buying experience ever. James Herren was extremely helpful, haggle free. I will recommend Tracy Honda each and every time!!

Civic1923

11 de may. de 2014

This was the best experience I've ever encountered in purchasing a new vehicle. Far Turangan made us feel very comfortable from the very beginning. He let us cruise the lot without pressuring us to buy the first thing we looked at. His calming demeanor was something we never experienced. This kept us focused on the vehicle we wanted to purchase. After my wife and I made our decision on the vehicle Honda Civic HF, the rest was easy. Far took us inside to do the transaction making us feel very comfortable like we were family. This sequence was no nonsense and to the point. No haggling or going back and forth. We knew what we wanted and Far made it happen. We finalized the deal with Todd Suender the Business Manager. If I didn't know any better, I would swear that this guy was my twin! You had to be there. He offered us different products before the final sale, not pressuring us at any time. I also want to thank Frank Esparza III Sales Manager for the special discount that he gave us. Overall Tracy Honda and all their staff made this the best experience in purchasing a new car ever! You guys exceeded my expectations. Can't wait to buy my next car!

Honda accord driver

13 de abr. de 2014

I drove from Ukiah to Tracy today to see about a Honda. I've been shopping for a 6 speed manual Accord. I found one at Tracy Honda. I didn't want to drive from Ukiah, but I'm glad I did. Chad Watts did the job! Absolutely zero pressure deal. I recommend this guy & dealership to those in the car market. Happy day!

Healthy47

29 de dic. de 2013

Losers and incompetent salesmen and manager. You never hand the customer the keyboard to enter their own information cause your too xxxx lazy! I am not a high priced secretary! You lost Modesto won with their AWESOME service. In and out in less than two hours!

EdS57

16 de dic. de 2013

My wife and I had been shopping for a used Honda Pilot for several weeks without success in Idaho and Utah. We then searched the southwest area and found a Pilot at Tracy Honda that fit our criteria. Jim was great to work with over the phone -- responsive and timely. We worked out an agreement to accommodate the 500 mile trip to see the vehicle. Jim and Tracy Honda were honest in their representation of the vehicle and we purchased the Pilot and drove it home to Idaho. We had absolutely no issues with the vehicle on the trip home, nor have we since then. The dealership had detailed the vehicle immaculately. We were and still are impressed with the Pilots appearance and quality.Jim and the Tracy Honda team receive our endorsement for great competitive pricing and honesty!

Maristela

17 de oct. de 2013

Regardless of the reputation that dealerships charge high prices, I have always chosen to get my Accord serviced at the dealership. I have taken my car at other Honda locations and nothing beats TRACY Honda! Trust me, I had a lesson learned thinking it's all the same. NOT! And that is the truth!!I have been going to TRACY Honda since 2007 and I am beyond satisfied every single time. Having to relocate to Walnut Creek, I continue to take my car here. Occasionally I stay local for an oil change. But, if I lived closer, definitely I will take that trip because that's how awesome the service team are. They are by far the BEST and would not take my car anywhere else especially for major service. They really take great care of you! It's not just the competitive prices or the honesty or the relaxing waiting area with the neat hot beverage machine & snacks, it's the wonderful team that keeps me coming back. Kipp & Jeremy, you guys are super awesome!! I Looooooooooooooooooove TRACY HONDA!!!BTW, my family who lives in the area, hopes that you can consider servicing other makes aside to Honda.

RS

6 de jul. de 2013

I also had to seek my own financing. After getting approved from an outside source the Honda finance department didn't really attempt to assist with a purchase. I have 30 days to find a car and have started looking at other dealers. I have never had this type of experience with a Honda dealer. I would already be driving a brand new car if I were in Cleveland Heights. I really liked my sales rep, but if you don't have perfect credit don't shop here.

IanReddoch

20 de jul. de 2012

Had an outstanding experience purchasing a used vehicle from Jim. I felt like we stole a vehicle because the price was very reasonable compared to the value. Jim was low-key and knowledgeable. I did want the windows tinted, and for a reasonable price the dealership had it done at a time that was good for my family, and well-done besides. Overall, a great experience.

PattersonTigers

25 de jun. de 2012

I trust Tracy Honda's Service Department for service on my car because I have always received honest answers to my questions, the staff are professional and knowledgeable. I recently had to bring my car in for service after a trip I took to the mountains, and was able to drop it off, have it repaired and picked it up without having to lose any time off from work, I have always received fast, friendly, reliable service and would recommend it to my friendsa and family. Bety Rea

brooom brrooom

30 de mar. de 2012

Sales manager at tracy honda has no customer service at all... Tried buyijg a cat from here all i got was excuses.. he did not answer my question withing a time frame. Did not try hard enouhht to get me approved.. got my own loan tru golden one and he still didnt care about making a sale...

Pinoy_Pilot

11 de feb. de 2012

I just wanted to say that when my wife and I went to shop for a used Honda Pilot Nick Sandhu took the time to show us and explain all the different models they have available at the dealership. Nick has shown us patience and not even for a second that we felt we were pressured to make a purchase. After we selected our Pilot Nick walked us back to the sales office and offered us drinks and told us to get comfortable. Nick valued our time and immediately got the information he needed from us and went to work. We told Nick our ideal price and since we were trading in our 2002 Honda Civic he made all the numbers possible and met our price goal without the hassle of waiting 3 hours for the sales manager to agree. This dealership truly signifies good customer care and values people's time. We highly recommend Nick Sandhu and we will surely buy our next vehicle at Tracy Honda.

Grateful Dad

26 de ene. de 2012

I was looking online for a used Honda Civic Sedan for my daughter. The internet sales rep, Gordon, did an excellent job providing me with answers to my numerous questions and also in providing personable guidance during our browsing, viewing and inspection dealership visits. In the end, I got a fantastic deal on a Certified Civic, and I was very pleased with Gordon's efficient, hassle-free manner in finalizing the deal and documentation. The next time my wife, I look for a new or used car, I will most definitely check Tracy Honda first. I have already mentioned my positive dealership experience to some of my coworkers and friends.

Clodhopper

16 de ene. de 2012

Wife and I spoke with Russel (Internet Sales Manager) over the course of a few days regarding an 07' Acura TL. We were told it was ready for us to come take a look so we drove almost an hour to the lot. Car looked great but.......it was a manual transmission and not the advertised automatic (autotrader and their own website). I cannot believe in the three days of communications, this was not related to us. How in the world do you mistake a TRANSMISSION? All we got was a paltry "sorry". We immediately left. Go to a more reputable/responsible dealership. How embarrassing.....

MLANGE

29 de nov. de 2011

VERY GOOD EXPERIENCE THIS WAS THE FOURTH HONDA DEALER WE CHECKED FOR A USED HONDAAND BY FAR WE GOT THE BEST SERVICE HERE AT TRACY HONDA.I WILL RECOMEND THISDEALER TO MY FRIENDSMARTY

sajn_21

27 de nov. de 2011

a. Excellent customer service.b. no pressurec. to the pointd. good trade-in-value compared to other dealerse. friendly atmospheref. fast processing

atiquekhan

21 de nov. de 2011

My first time at Tracy Honda and probably the best car buying experience so far. Jim was professional and polite and helped me buy 2012 civic hybrid. I could have gotten a better deal but i am generally satisfied with the customer serviceThanks Jim!!

jmacwines

20 de nov. de 2011

Our salesperson Gordon Gooch was very friendly, helpful and professional, and we are very satisfied with his work.Unfortunately, we cannot say the same about finance manager Sier Amin who tried very hard to scare us into extra warranty. We thought the pushy scare tactic was the wrong way to try to close the sale.

joeleneruybal

13 de nov. de 2011

Herb Spencer put me in my Chrysler 2008 Town and Country Minivan.I am very happy with the customer service and for what he provide for me to get this.Thanks Again Tracy Honda!

PattyRay

3 de nov. de 2011

At first, I hesitated bringing my Honda to a dealership for service, because of their reputation of charging high prices for services. However, being new to Tracy and not knowing any of the local mechanics, I decided to bring my car to Tracy Honda when my car started to make unexplained noises that concerned me. It was the best decision I could have made.When Jeremy Stricker (Assistant Service Manager) answered my initial phone call, he told me that I'd be pleasantly surprised at their competitive prices and great service ... and he was absolutely right. It was not only a great experience, but the cost was quite reasonable. In addition to a general tune-up, they performed a complimentary multi-point inspection and tightened the frame to remove the clunking noise that was the initial reason for requesting service. Whatever they did, it worked because the noise is gone. They even washed my car as a courtesy! EVERYONE was friendly, helpful, professional and knowledgeable. When I arrived, Mark greeted me with a BIG smile and warm welcome. He directed me to Jeremy, who did a wonderful job managing everything that needed to be done for 100% satisfaction while being sensitive to keeping the cost reasonable and affordable. The guy that took me on a test drive (unfortunately, I don't remember his name) was proficient in trying to duplicate the noise to determine what needed to be done, and he impressed me with his positive comments about his employment with Tracy Honda. The Service Dept. in general is clean and comfortable for its customers, providing gourmet coffee and leather chairs in their lounge.Tracy Honda offers a free shuttle to bring you anywhere you want (within reason, of course) while they work on your car. The shuttle will also pick you up when your car is ready. The shuttle drivers were friendly and informative.You would think that with the high quality of a place, the prices would be expensive, but they are quite reasonable and fair. I highly recommend Tracy Honda. I'm happy and my Honda is running great!

vanessa.grasso32

1 de nov. de 2011

I gave this rating the best score possible because they helped me buy the car, that I was literally stocking on the internet for at least a month and a half. The dealership knows how to treat their customers fairly and they really believe in customer service. I appreciate Jim Munson for all that he did for me and I hope who ever takes this rating to heart; they ask for him as well. He knows what he's doing and I'm sure all the other salesmen do too. So, Thanks again!

Benswervin

31 de oct. de 2011

George was very patient and was also friendly. He showed true salesmanship and behaved in a honest and professional manner.also I would like to add that he has a great name.

jamesbuckley

23 de oct. de 2011

I want to start of with Jeremy. He is always on the ball about everything and everyone. More should be like him. I was dealing with a newer individual and i didn't get that same reassuring feeling that he was going to take care of my care as Jeremy has in the past. I have purchased two hondas their and directed my sister and sister-in-law in purchasing two other hondas at your particular dealership in tracy. That being said it has only been because i have been reassured by customer service that they would take care of me; Purchases - 2003 Honda Accord, 2004 Honda Accord, 2005 Honda Accord, and 2008 Honda Accord. All purchased brand new. The latest is that there is a new gal there named Sarah who contacted me after i left the dealership to inform me that they had over charged me after i had submitted a discount coupon. She could have let it go, i'm too busy to look into all the details sometimes.Just my hats off to Jeremy and Sarah and Tracy Honda for making sure you all have trained your people to take care of the customer.....especially in these hard times.Thanks again.James Buckley

Mike Lund

17 de oct. de 2011

My name is Michael Lund and I purchased a used 2006 Mini Cooper from Tracy Honda in July this year. I am very satisfied with the car but had a very bad experience on Monday 10/17/11.I received in the mail a "Happy Birthday" oil change offer of $29.95. I was not told, and forgot to ask, by the salesman when I purchased the Mini if the oil had been changed recently back in July when I bought it so wanted to get it changed so I knew.I had a 7:30AM appointment setup on Monday 10/17/11 and was there at 7:10AM. I spoke to Kathy Dansie. She went out to get some numbers off the car for the service. She came back into the service office & said "we don't do Mini's here just Honda's, you need to take it to BMW". I immediately said "but I bought it here & was mailed this "Happy Birthday" oil changed offer". She said again that we do not do Mini's here without even checking with the service manager.After the service manager said "OK, it should cover it...barely", Kathy then gave me a copy of the workorder and said "go out and catch the shuttle, he is leaving". I quickly proceeded out the door to the van & just as I got to the van he proceeded to pull away. I had to wissle to get him to stop...Kathy had not radioed him to alert him of another customer to shuttle home.Very bad experience & bad customer service.I need to find out some service information about this car & would like someone to phone me at 510-719-1290 to discuss. It also has a 3 year service warrentee.

rosesroses

12 de oct. de 2011

I had a very pleasant, quick and positive experience at Tracy Honda. I got the car I wanted at a great price. I will want to shop there again.

Stuff Of Earth

12 de oct. de 2011

Tracy Honda had 11 Ridgeline trucks, while other Honda dealers within our shopping radius had zero or two. The staff was friendly, helpful and professional.

Nicholette510

5 de oct. de 2011

Going in for the first time to buy a car, you always hear bad stories how the salesmen are like sharks and hustle you! Not at Tracy of Honda and not Gordon Gooch.He was helpful, honest, gave me prices up front and good ones at that.He exceeded all my expectations, and even threw in a few free things.Which at the other dealer ship (Honda El Cerrito) i went to before used it as a negotiating tool.Also,after purchasing my new 08 Accord, I had a issue with the back seat which Gordonslice the price a little bit so i can pay to have it fixed. He was helpful and found me a great deal to have it fixed at Coach Automotivein the bay area. They were also great, friendly, helpful, and gave me a greatdeal. Normally after you buy a car, you dont hear from the salesman. But Gordon answered all of my calls and helped with everything i needed andeven followed up to make sure i was taken care of.Best Car Buying Experinece Ever!!!And i've been there when other people bought cars, so i know.Thanks Gordon Gooch!!! =)

hbjatt13

3 de oct. de 2011

Good service and friendly. I was helped by Nick Sandhu, he did a great job by getting us the deal we wanted. would recommend to everybody

pikaki57

30 de sep. de 2011

I left Stockton Honda because of their horrible treatment of their potential customers! When I decided to go to Tracy Honda, it was GREAT! They made me feel at ease and dealing with them was very easy! Hank was GREAT! I went there on a recommendation...and I would absoposelutely recommend Tracy Honda to future customers!

nickleon

26 de sep. de 2011

i called they said they have vehicle when i went there next day in early morning they said they already sold it and tried to sell me another one

bnation

23 de sep. de 2011

Joe Khan offered one of the best car sales experiences we have ever experienced. He was an honest, courteous, low pressure salesman, who answered all questions even if the answer was "I don't know", and gave us all the time we wanted.The fact that a free Car Fax report and the Real Deal price check is offered for all of their used cars is a major plus as well. We would definitely return in the future.

Dmcman97

17 de sep. de 2011

I have bought four cars from Tracy Honda and recommended at least 10 friends. They have the lowest prices and very friendly customer service. I only take my Honda to be serviced at this dealership as well.

jmlsoriano1982

14 de sep. de 2011

Russell was very helpfull and I received higher on my trade in. The car was available and ready when I visited the dealership. Todd Suender was very helpful, and worked with us to get all the warranty, and lo-jack.

inezestrada1971

14 de sep. de 2011

Had a great experience at Tracy Honda! Hank was very helpful, nice, and very professional. Loved that there was no pressure to buy. We ended up purchasing my sons car, we both left very happy and satisfied with our purchase.Thank You, Hank

eastbay

13 de sep. de 2011

unfortunately, I'll have to wait for a while to actually make my purchase - there is no inventory due to Earthquake/Tsunami in Japan. BUT, I'd say "fortunately" because I get to talk to and see Hank and Russel many more times.nice people, no pressure - they try to keep their customers happy.

csowder

12 de sep. de 2011

Fair and easy transaction. George was friendly and helpful, as was Todd Suender. Had identified vehicle on website, and it had been represented accurately upon in-person inspection and test drive. We reached agreement on value and comlepeted transaction in a timely manner.

raneves

7 de sep. de 2011

On sunday 8/28/2011, we purchased a like new, pre-owned Odyssey Mini-Van with the expert assistance of Sales consultant Jim Munson. Jim was very patient with us, answering our many questions and accomodating our requests for (2) test drives in (2) days. His friendly manner and "no hard sell" approach was refreshing, giving us a comfort level to finalize the deal.We had purchased a new 2007 Honda Accord from Tracy Honda, and had a similar satisfying experience, which prompted our current visit.Great job!Richard Neves

joycepetro

7 de sep. de 2011

I haven't bought a car in 14 years. I decided to purchase a Honda this time. I have been a Toyota customer for many years. Jim Munson answered every one of my questions; made me feel at ease; not pushy like some car salesmen can be; made sure my new car was washed and filled with gas. Great Customer Service. I would highly recommend Tracy Honda to my friends and family.

annmachado

1 de sep. de 2011

Had a great experience at Tracy Honda! The salesman was very helpful and nice! The price of the new Civics were great! The used hondas really hold there value!

cali_time30

1 de sep. de 2011

Came in to tracy honda to find a specific car, the car wasnt in stock, but when the car we wanted came in, James called us asap and informed us that they had the car of our needs.

dianaw1980

29 de ago. de 2011

I rate this dealership 5 stars because of the extensive knowledge of my sales person. He let me go over each car I was interested in purchasing to show the different rate options, payment options and I test drove every vehicle I was interested in. I also rate this dealership 5 stars because they were the only one within a 50 miles radius that had more than enough used vehicles in the style, year, model that I was looking for compared to every other dealership in my area. They got me in and out quickly and made the buying process actually enjoyable!

sterkelt

23 de ago. de 2011

Great experience -- they make their money on their quality product, not on fees or add-ons or other BS. Very friendly & knowledgable staff. Good selection, great quality, all certified used cars with warranties and whatnot.

jr40

21 de ago. de 2011

Jim did an outstanding job helping us. The only person that we felt was to pushy was the guy that we signed the papers for the loan. He makes feel like the car we were buying is going to break down very soon and we should get the extra insurance. I almost did not get this car for this reason. If you guys are selling something you should make the customer feeling guy about the product ($21000.00 is not little money). I believe the name was S. Amin.Jhony Ramirez (jhonyramirezatsbcglobal.net)

sbehm

15 de ago. de 2011

Great experience. Professional and willing to work with you. Sales Consultant (Matt Chapman) very responsive, helpful. Answered my call on his day off! Highly Recommend.

supersoft

13 de ago. de 2011

Price is reasonable considering it is a dealership. Work has always been done on time / as promised so far. Overall very good experience with this dealer.

SantaClara

12 de ago. de 2011

Gordon and I communicated via email and phone due to distance. We were able to settle most of the details before I drove to Tracy. Great experience overall!

rita66

7 de ago. de 2011

contacted by internet through cars.com did not get a responce for 3 weeks so bought car at other dealer

annimossity

2 de ago. de 2011

This is the best experience I've ever had at a car dealership. I was in the market for a new Honda Fit and was dreading going to a dealership. It all changed when I got here, the salesperson I dealt with Joseph Khan made this very easy me. There was no BS or gray area and I didn't feel pressured to buy, everything was in black and white. Within an hour and a half I was on my way home in my brand new 2011 Honda Fit with a great price and monthly payment. The business manager Todd Suender was extremely helpful and finalized everything with me before we finished the deal. I've already recommended 3 friends to this place and would do so for anyone in the market for a Honda.

matsonmusic

29 de jul. de 2011

I leased a new Honda from Tracy Honda this week. I have been leasing Honda's from them every three years for a long time. They are always friendly, helpful, and I always get a great deal.

Laura H

26 de jul. de 2011

Paul was absolutely a pleasure to deal with! He identified the problem with our Honda Pilot and he and his team did a great job fixing it. I have never, ever had such wonderful and friendly service from any other auto service department. I just wish I didn't live so far away. I would bring both of my Hondas here for all service and repairs if I could!

aperalta3

25 de jul. de 2011

Tracy Honda is a nice dealership. The people have always been responsive and friendly. Their service department is good and clean. The selection was not very good which I expected due to the supply issues coming from the natural events in Japan, but I do not hold this against the dealership.

jennyw73

18 de jul. de 2011

My experience working with Jim Munson was the BEST!!! He made sure I bought something that I 100% loved and was within my budget. I didn't feel the pressure to purchase more than what I needed. He made a process which can be long and stresful a breeze.

Avichak

16 de jul. de 2011

Had a very pleasant experience at Tracy Honda. Their Internet pricing was the most competitive and their staff very professional. We made an appointment to meet with the sales person and he was there ready to help us. There was no pressure sales tactics. Was very pleasantly surprised with the finance terms......all in all a very pleasant experience. Would certainly recommend Tracy Honda to my friends!

rshykowski

15 de jul. de 2011

The vehicle was listed at a good price. The dealers were easy to work with. WE did not feel stressed or pushed into anything we didn't want. Everything went smooth with financing even though we had our own financing company lined up.

Robert Cortez

12 de jul. de 2011

We came once before and returned again to Nick for this purchace. We did all of the transaction in less the than four hours. Thanks

phych99

8 de jul. de 2011

Tracy Honda and the service staff has changed over the years since I started bringing my 2006 Civic to the service dept. They are always professional and attentive to the customer.Something lacking at other dealerships. As expected i'm always kept informed as to the status of my car and they are prompt to let me know its ready. The cashiers are prompt and courteous as well.

jimandmary

5 de jul. de 2011

I found Russell Ybarra to be both professtional and friendly. He had an uphill battle as the dealership did not have the model that I was looking for. Yet, he grinded to try to get me the car and price that I wanted. Case in point, he e-mailed me Sunday morning to notify me he would be following from the prior day at 7:00 am. I would recommend both Russell and the dealership; and wish more salesmen were more like Mr. Ybarra..Jim Bravos

crose3

30 de jun. de 2011

I had a great experience with Tracy Honda, I never at any point felt pressured in any way. I simply sent an email explaining what I was looking for and shortly there after received a call back from Russell. I told him what I was looking to do and then told him when I would be in. When I got there we went directly into looking at what I wanted. I wasted no time and my time was not wasted. I was in and out quickly. I would highly reccomend this dealership, I drove out of my way because I knew how nice they were to work with.

bedazoid85

30 de jun. de 2011

Well I came in after emailing Gordon Gooch we talked got an idea where we each were at with pricing I ended up leaving to think about his offer and the very same night he contacted me and met me half way on my price bye giving up a portion of his commission so I would have to say that is excellent customer service and I would recommend everyone to go online first and email Gordon Gooch at this email gordongoochattracyhonda.com to get an idea of what he can do for you before you drive down and purchase, it gives you time to think about it and then when you do make your decision it's much easier than just walking onto a car lot and being pressured into a vehicle without sleeping on it. Thanks Tracy Honda you guys surpassed my expectations.

robcut

27 de jun. de 2011

Casual but knowledgeable, good selection, not too much pressure, no hidden charges. Upfront about financing options and incentives, persistent on add-ons but willing to take "no" for an answer.

Chad Tackel

27 de jun. de 2011

To The Team At Tracy Honda:I just purchased an 07 certified silver SI on Saturday June 25th. Thank you so much for making my car buying experience the best ever! I live in Salinas, Ca and I knew that it was worth driving up to Tracy to get my car. From the first moment I spoke with Joseph over the phone, he was professional, personable, and patient with me over the course of 3 different phone calls. Then Todd was great! He helped me finalize my monthly payments over the phone with NO pressure and make sure I was approved. When I got there, Steve brought my car up front, was professional and also very personable and patient with me as he answered my questions and went above and beyond great service by making sure my car was clean and ready to go for me. I will recommend to everyone driving to Tracy Honda to buy a car will be time well spent! Thank you all once again.Chad Tackel

Riza

27 de jun. de 2011

I had a pleasure of dealing with Sher Sartosa and Jim on 6/11/11 and I have to say the service was great!!. Sher has a wonderful attitude which really makes a difference in customer service to me. She's very helpful and patient with me and my sister. I definitely say Sher is a "keeper" and may be one of your top sales person if she keeps it up. I purchase all my Hondas at Tracy Honda and everytime I leave I am a satisfied customer. Everyone is friendly and helpful!!! Keep it up everyone!!Elleriza Torres

RicoDungca

26 de jun. de 2011

I moved here in the City of Manteca last year and I owned a couple of Hondas. I chosed Tracy Honda because of great Customer Service, particularly the service dept. Ben Yadao, Service Advisor, did a great job in explaining the required maintenance on my Odyssey.With this great service, I knew my Hondas will be in good hands!To add more, my Odyssey was included for the Master Cylinder recall, I called Mistlin Honda about this and they asked question ..like...did you get a card or noticed?..etc plus of course I was told to hold for the service advisor which took more than 15 minutes of futile waiting. When I called Tracy Honda about the recall, they just asked for my VIN and told me to bring my Odyssey anytime and they will do it... and they did!!!Great service guys and shame on you Mistlin Honda.

serviceformyhonda

25 de jun. de 2011

I have worked with Jeremy for all my service needs and he has always been very professional and curtious. He he has gone the extra mile to make sure all work done on my car is on time and make sure all paperwork is complete upon arrival. Excellent work and a benefit for Tracy Honda to have Jeremy working for them!

aircar

22 de jun. de 2011

Mr. James Munson was very knowledgeable and patient, we took a break to discuss our decision and when we returned he was attentive and more than helpful.

cherieflanagan

19 de jun. de 2011

Tracy Honda service is fantastic. They went the extra mile for me. I'm extremely happy with Tracy Honda and their employees. -Cherie Flanagan

Stewart, Mary ann

18 de jun. de 2011

Kathy was very friendly and very descriptive of our vehicles requirements!I will definetly recommend this Honda location to my friends.My experience in the past with Honda has always been a very pleasant one.Especially if Jeremy is helping you too!

bigfdivot

15 de jun. de 2011

very good experience,enjoyed both sher/bret very professional and non agressive sales pitch!I would recommend dealership to any of my friends or anyone who wants a reference!

crashndash622

13 de jun. de 2011

I have always had a great service experience with Tracy Honda. I worked with Chad before he left and now Ben and Paul have stepped in and done a wonderful job with our vehicles.

benadrian

12 de jun. de 2011

Jeremy was awesome, service and repair of my TPMS system was excellent, little pricey is my only complaint. Jeremy arranged to tak eme back to my office then oick me up when my car was ready.

hurka1b1

8 de jun. de 2011

I have been buying Hondas form Tracy Honda since 1994, so I did not hesitate to go back and buy our 2012 Honda Civic. Gordon understood why I needed the car I was looking for, my wife is disabled and I needed the Navigation and blue tooth.He explained the car in detail and he kept us in our price range. He also didnt waste our time, we asked quistins and he had answers, when we did the paperwork, it was fast and the loan officer explained everything in detail just as Gordon did. I will coninue to buy a new car every 3 years as I have with Tacy Honda.Ben Archibeque/Teresa Archibeque

khobrien

5 de jun. de 2011

Why, Our experience at Tracy Honda was excellent. Our Sales manager, Nick Sandhu was courteous, informative, and low key. We had an opportunity to ask questions, and they were all answered satisfactorily, clearly, and at a level of detail that met out specific needs. He focused on what we, the customer wanted to know. I really appreciate that he left us alone when we needed time and did not give us a high pressure "sales chatter" as so many places do. The business manager was also excellent. We came to this dealer because the car we wanted was advertised at a good price. We purchased the car because the dealership provided the service we required, and the car was as advertised.

Ujpesti

4 de jun. de 2011

I have been servicing my cars with Jeremy for years. He is always very friendly and professional. 5 stars + The same goes to the ladies at the cashier's office. As an ex car-salesman I would recommend this dealership to everyone. I bought my cars from Tracy Honda and it is the only place that they have ever been serviced. (I never worked for this dealership or any other in this city)

bobtet

2 de jun. de 2011

I'M GIVING THE RATE BECAUSE HE IS A REALLY A GREAT GUY.THEY TELL ME ALL THE PROBLEM THAT I HAVE TO KNOW OF MY VAN AND ALSO THE WAY HE TALK AND APPROACH ME AND MY WIFE HE IS REALLY A NICE GUY. HE IS VERY POLITE.I LIKE THAT GUY SO MUCH.I REALLY RECOMMEND

Noelle88

31 de may. de 2011

My husband and I live in Modesto, CA and refuse to do service at Modesto Honda. So we drove all the way to Tracy to the Honda dealership because we heard of their great customer service. We were looking for a new SUV to suit our growing family. We wandered around the lot and found exactly what we were looking for. Within an hour of arriving, we were in the process of signing papers for a new car. We would like to recognize James Munson for his exceptional customer service and honesty. The poor reputation of a "car salesman" was obviously given to someone who did NOT work at Tracy Honda. The entire team is so wonderful and inviting and we will be happy to spread the word of our experience. Thank you Tracy Honda for making our car-buying experience an easy one. :)

walravenbas

23 de may. de 2011

Thanks Hank for the hard work to get me the best deal! Although i did not choose the Honda, but Mazda, this has nothing to do with the Service from Hank. This decision was a car comparison and cost choice. Will recommend anyboody interested in a Honda to work with Hank.Bas

cpepitone

21 de may. de 2011

My car battery died. I was able to charge it and bring it in. I called ahead and they were ready for me. I had my daughter with me so I couldn't stay long. They replaced my battery within 45 minutes. They had a bunch of snacks there which helped since it was almost lunch time. The complimentary hot cocoa and fruit were a big hit with my daughter. The separate toy room kept my daughter occupied. It ended up being a very pleasant experience. Michael took very good care of us.

eberleb

20 de may. de 2011

The sales staff at Tracy Honda was very customer focused. Even with the current state of the automobile market with the aftermath of what's going on in Japan, the staff there wasn't too pushy. They seemed to genuinely care about trying to find me the car that I wanted. I never felt pressured to buy or felt lured into something I wasn't interested in. They took the input of what I was looking for, and even with a very difficult to find vehicle, found me the EXACT car I wanted with the EXACT options and my number one color choice and executed a dealer trade. On top of that, they offered a fair price (I wish I could have gotten it lower, of course) considering the market status. I would definitely recommend this dealer to anyone in the area looking for a new Honda. When I bring my car in for service down the line, I will definitely stop by and say hello to the folks that made the sale happen. I hope the service there is as good as it was with my last new car.

msq2011

16 de may. de 2011

I went in to find a part for my 2005 Odyssey. Although it appears to be a part that rarely fails, since they haven't needed to order many in the past, Dan was able to find it quickly on the computer. I've been to other dealers in the past where the parts person had some troubles finding the correct parts. This was not the case with Dan at Tracy Honda. The dealership didn't have it in stock (see rarely ordered above). Dan was able to tell me how long it would take to arrive based on where the part was coming from. The service was quick, efficient & friendly. I have great confidence in recommending Dan at Tracy Honda to my friends for any parts issues they may have.

smoitoso

15 de may. de 2011

Dealing with Matt Chapman and the staff at Tracy Honda was a great experience. Everyone was courteous and friendly and the whole transaction was so easy. Our only suggestion would be to present the cars in a much cleaner fashion. Our vehicle has required a lot of cleanup from us as it was not well taken care of.

kirklandmeyers

7 de may. de 2011

I had a great experience. I had been researching used Accords for about5 days and doing my homework on-line. I researched prices for private party sales, Craiglist, Honda dealers in the Sacramento/Roseville area, etc. AutoTrader was a good resource to get a feel for prices. I knew which trim level, color, and mileage I wanted and every Accord that I came across on AutoTrader that caught my eye because of the price and mileage, was a Tracy Honda vehicle. Each Tracy Honda car was consistently $2,000- $3,000 cheaper than the other dealers, so I decided to go to their Website. They had 30+ used Accords on their website compared to other dealers who only had about 10-11 vehicles. I contacted their Internet sales dept and spoke with Hank to get more info on the cars they had. Since there were multiple cars I was interested in, I made the drive from Sacramento. Hank was there when I arrived and showed me many different vehicles. I went there not expecting them to budge on the advertised price because it was already so low, and I was right. Hank explained the process of how they get their previously owned vehicles and explained the different models and the difference between a Honda Certified vehicle and one that is not certified. Most importantly, he explained to me how the warranty works on a Certified Honda. I was already approved from my credit union and the whole process was easy and comfortable. I purchased the car and love it. Thanks Hank!

ngleaves

18 de abr. de 2011

We had been researching used 2009 Honda Pilots for a while, so we knew what we wanted and what the prices were. We contacted Hank over the online inventory and set up an appointment to meet him and see some cars. He was an excellent salesman, very personable, attentive, and knowledgable. I was dreading this experience, but he made it a breeze. Thank you Hank!

serenaj1

17 de abr. de 2011

My brother in law had contacted another local Honda internet sales person and had worked out a really great deal for me to purchase a vehicle. I knew exactly what I wanted and needed to get a new car right away for a new job. This dealership strung me along for an entire weekend with different stories that ran me in circles and wasted the valuable and little amount of time I had. I knew the vehicle I wanted was available at Tracy Honda so I called on my own and spoke to Gordon. When I first called I was very frusterated and I told my story to Gordon and he apologized for what I had been through. He immediately addressed the vehicle I wanted and was very very nice and professional and most importantly, genuine. Exactly what I needed at this point. I was refreshed to find that he understood the point I was at and when I told him I would be there very soon to get the car he said okay. When I pulled up the car was sitting out front which I really thought was great because it showed me that he believed me and took me seriously. He meet me with a smile and the whole rest of the deal was effortless. Gordon has a geniuine personality and I felt very comfortable and I really appreciated this experience and I will recommend to others to go to Tracy Honda and especially to see Gordon. Thank you

pharcos

15 de abr. de 2011

We negotiated the deal over the phone. We drove from San Diego to Tracy Honda in northern California.The new car was expected, the salesman, Gordon Gooch, was most professional and accommodating,. We called him as we were driving home and he readily helped us.Thank you very much.

geemonies

10 de abr. de 2011

The experience at Tracy Honda was very pleasant and I appreciate the internet sales manager Gordon's demeanor and personal contact made the best impression for me. The only reason why this visit was not a perfect score is the price but I'm content with the car and Gordon stated he tried to get off as much as he could and I appreciate him for his efforts.

MelBar_29

10 de abr. de 2011

Gordon was very helpful and made my experience with Tracy Honda very pleasant and comfortable. He prepard the paper work so that I was in and out in no time. My car was ready for me to pick up when I arrived and the window tint came out great. Overall, I was very happy with the customer service as they were very friendly with me. This is the 3rd Honda I have leased through Tracy Honda. I am obviously a satisfied customer! Thanks everyone at Tracy Honda for all your help :-)

allanb

8 de abr. de 2011

We specifically dealt with Gordon (the internet sales manager)over the phone, because we wanted to avoid walking into a dealership cold. We had done a significant amount of research on the model (Ridgeline) prior to the call. Gordon was able to answer my questions about what was available in the state for the color that we were looking for, as well as discuss pricing. Our color wasn't available in the state except for one car in southern California. Gordon then mentioned that he had a used model with low mileage in our color. He described the car, and we were able to come to a price agreement over the phone. The next day, Russell showed us the car and provided a test drive. We found the car's condition to be as described. He helped us close the deal for the amount previously agreed to on the phone. After calling over a dozen dealers, Tracy Honda had the car that we wanted and closed the purchase for the price agreed to on the phone - and not a penny more. We found the staff to be friendly and knowledgable. We were in and out of the dealership in a minimum amount of time. Overall a very good experience.

cfnuqui

4 de abr. de 2011

Sher was very informative and convinced me on buying the Honda Civic Hybrid 2007. I am concerned about our enviornment and the impact we will soon have to face. Buying this Hybrid I feel that I am more involved in a more greener future. Best thing I have ever done, and Sher helped me think it through. I love Honda products, and have bought my cars multiple times at Honda Tracy. Very helpful service. I would recomend them to anyone. Sincerely, Charles Nuqui

2011hondapilot

4 de abr. de 2011

i love this dealer, they have the lowest car prices in the state. if not the whole western usa. hank was our sales person and he's the best car salesman i've ever had. he listened to what i want and got me a new 2011 honda pilot. he never tried to steer me to a different car or forced me to buy something i didn't want or need. overall, this is the best car dealer i've been in years. i'll be going back here pretty soon to buy another car. thanks again Hank and tracy honda.

hammerfam

3 de abr. de 2011

Hank was an amazing car salesman! He was honest, nice, friendly, and NOT pushy. He made sure all our needs were met.I have been to many dealerships and hands down by far this was the best experience we have had,Great job Honda of Tracy, I would reccomend you to everyone!

Silver1

3 de abr. de 2011

Customer service as very good. Matt was very informative about the Civic I was going to purchase. The test drive was nice. Very friendly people at that dealership. I felt very comfortable with both finding the right car I was looking for, and the process of getting a good purchase price and financing.

Dragon17

3 de abr. de 2011

We had been debating buying a car for some time now and had done some research. Nick greeted us on the lot and asked a few questions. He then lead us straight to what we were looking for. He was very friendly and answered all of our questions about the car and pricing. Nick was very patient while we discussed things before making our final decision to buy. Nick and the car care worker even stayed late so that I could drive my nice new clean car to work the next day. Thanks so much!

yvonneburess

2 de abr. de 2011

Excellent dealership. Great customer service- traded my Nissan Xterra 2005 in, bought an 2008 honda Civic. Very happy. I would recommend this dealership & Hank to friends and family. Everything was quick, easy, no problems.Overall a very good experience

marsrigo

1 de abr. de 2011

I believe Phillip Herrera and the rest of the staff at Tracy Honda did a great job in assisting us and providing us with great customer service. I based their quality of work on their overall knowledge of the vehicles, financing, and any other questions we asked. Phillip was very friendly and proved to have one of the main qualities it takes to be in customer service, and that's patience. Although we couldn't quite agree on the price of the vehicles, does not mean we didn't get a great deal on the one we purchased. Then again, that's what negotiating is all about. Overall, I would have to say that we had a great time shopping for a certified used vehicle and would like to thank Phillip and Tracy Honda for the great experience!!!-Thanks Again, Rigo and Angie

Gigibear

31 de mar. de 2011

Our sales consultant Matt Chapman was so good. He did not pressure us. My wife went out and looked at the different vehicles and decided on the Honda. She originally was going to get the Civic hybrid. We decided it was to small. We were all set to buy the CRV, but my wife felt it didn't give us the gas mileage we wanted. Matt was so patient, he then showed my wife and I the Accord. It gives us the comfort we wanted and the mileage. We could not be happier we love our new Accord.

DGWSKIER

31 de mar. de 2011

VERY GOOD EXPERIENCE, VERY NICE PEOPLE TO DEAL WITH.. SHER AND FAR WERE FRIENDLY AND NOT PUSHY, I FELT VERY COMFORTABLE AND NOT PRESSURED, WHICH IS WHAT KEEPS ME AWAY FROM OTHER DEALERSHIPS.. I WOULD RECOMMEND YOUR DEALERSHIP TO ALL MY FRIENDS AND CO-WORKERSTHANKS..

nicnel1

29 de mar. de 2011

This is a great place to buy a car....!!!!! The salesman was great in making the best deal to buy the car.....!!!!!!!! The selection of cars was great......!!!!!! The finance manager knew which extra packages to sell me to make me feel "peace of mind" that my purchased car......!!!!!!!!

ekmccray

23 de mar. de 2011

My last Honda had over 94,000 miles on it, no problems at all. It was time to pass it on to my son and get a new one. The Tracy dealership is great - Phil Herrera did a great job. His manager made him leave us and go to a meeting in the middle of the sale, which was very weird, but Phil cut it short and really took great care of us. He programmed settings for me and explained everything very well.

Kay Andrews

21 de mar. de 2011

Honda's sales rep (Nick Sandhu) was most curtious, easy to talk with, listened wellto comments and questions we had. He was also very patient with us, as we had made at least three (3) trips to his dealership. He was helpful in picking out a vehicle in which we might be interested. We did not seem either "pushed into buying a vehicle (which we ended up doing) or feel "rushed by him" because of the time involved. We have no problem recommendating Nick Sandhu to any of our friends who might be interested in buying a Honda product, in fact we would encourage them to contact Nick to be their sales person.

bryyce62

18 de mar. de 2011

Tracy Honda is second to none in terms of auto service. They are open Saturdays with a full service department that is very important to folks that require a Saturday service option. The service advisers are knowledgeable and respond quickly and accurately to calls and question. I highly recommend Tracy Honda.

dauch

18 de mar. de 2011

Gordon Gooch at Tracy Honda is fantastic. I buy a lot of vehicles for friends and clients. Because of this, I know the run around that a lot of dealers can put you through. Gordon is friendly, knowledgeable and competent. And he got me an excellent price on a hot new Odyssey. The transaction couldn't have been easier. We didn't even have to set foot in the dealership. No hassles, no hardsell.

danskeller10

18 de mar. de 2011

My buying experince with Tracy Honda was fantastic. I got my price quote through their web site and the price I was quoted for the car I was looking for the best in Northern California. I got price quotes from 10 different dealerships in Norther California and Tracy Honda's first offer beat everyone else's price by $500. No haggling or bartering was needed. And the best part was they had it in stock. When we arrived, filling out the paperwork took longer than expected because we had a trade-in), but once all that was done, we were on our way in our new car. My overall experience was very good and I would consider going back to this dealership in the future when I am looking for a car.

ohtoni

16 de mar. de 2011

This was the easiest way to buy a car. No pressure and certainly a friendly crew. The email contact was the best, I could ask questions at my ease and getting an answer back in a day or two was great! I will certainly buy my next Honda from Gordon!

D. Nelson

11 de mar. de 2011

We were very hesitant to purchase from this dealership due to some bad reviews. However, we were lucky enough to have Gordon Gooch assist us through the car buying process. He walked us through everything, and was always very nice and helpful. The Business Mgr Todd Suender was very helpful to us. He explained and went through everything. We really feel like they took care of us. I would not hesitate to come back and purchase from them again in the future. Thanks for the great customer service, Tracy Honda!

mich_powell

11 de mar. de 2011

What an absolutely great experience...Hank was such a pleasure to work with!My husband and I had been searching for a used Honda Odyssey and had reecntly purchased a beautiful 2008 Touring edition from Hank on 3/7/11.The entire experience from driving up to the dealership, to speaking with the receptionist, to test driving and closing the deal was the best service experience we've ever had (no joke!).All of the staff members at the dealership were pleasant and friendly. Almost every Honda employee there greated us with a hello!Hank took my husband and I under his wing and showed us several different Odysseys that were available. He wasn't pushy at all, and matter of fact, really educated us on the features and functionalities that the different models offered--and also made the shopping experience fun and entertaining. He's such a comedian--and has plenty of stories to tell! We finally test drove and fell in love with a 2008 Black on Black Touring edition. Hank took the time to show us how to use the technology of the vehicle--which was great (compared to a recent terrible experience with another salesman at a different dealership).We sat down to talk financing and the process went smoothly. We ended up signing off on the paperwork with Sier in Finance(also pleasant to work with and not pushy!) and closed the deal.We ended up driving off with the vehicle and have been happy ever since.To our surprise, we received a package in the mail from Hank on Thursday with a neat print out of facts on "What happened the day you were born!," his business card, and a postcard to remind us to rate him on this website! The littlest things go such a long way!If you're looking to buy a Honda, PLEASE SEE HANK for an experience you will never forget!

klubetkin1

10 de mar. de 2011

Great customer service and very friendly staff. Wonderful selection of vehicles- other dealerships had just 1 of the used Civic Hybrids I was looking for, but Tracy Honda had 6 that I could test drive. The car had a couple of issues which I wasn't aware of at the time, but which turned out to be minor when I had it re-checked. The price was a little high compared to other dealerships, and being a novice I never found an opening to negotiate the price, whereas other dealerships were more helpful in that regard. But overall, great car, great selection, I'd definitely recommend them!

call4jr

10 de mar. de 2011

We were sent out to Tracy Honda by our Meriwest CU representative to meet with Gordon. Gordon introduced us to some cars and let us drive 1 or 2. We were originally looking for a Civic, but based on our needs Gordon suggested we might want to also consider the Insight. Tracy Honda did not try all the usual sales techniques on us that we have seen so many times before. We did not have to deal with a low-level sales person who typically is a go-between the buyer and some big finance person in another back room. There were no sales games or sales techniques used on us. Instead, Gordon was open and honest and treated us like a business partner. In a few days and after looking at a few other car options, we called Gordon back and told him what we wanted (color / features). He arranged the dealer prep and customization we desired and provided us with the bottom-line best deal invoice price. Having the car delivered was awesome! It was the best car buying experience I have ever had - seriously.

Mary Ann Jones

7 de mar. de 2011

I spent part of two days at the dealership with Joseph as we tried to decide on the used Odyssey which we eventually purchased. All my questions were answered. The only slight downside was the typical sales pitches even though we were resisting having to dicker for the price. All of the employees were very friendly and the facility is very pleasant. At the end of the day, we purchased the van and I think we will be very happy with it. I would definitely go back there to shop if I need another car.

afrancisco

6 de mar. de 2011

Our salesman Nick was great and provided us with excellent service regarding our purchase of our new Honda Pilot. I have dealt with other salesmen from other car dealers in the past regarding my previous Civic purchase and I am usually reluctant to purchase a car upon my first impression. Nick on the other hand was very positive and and I felt comfortable enough to come back the next day to close the deal on my new SUV. The Pilot I wanted was not in stock but Nick came through in searching and finding the hard to find model and in the right color. Keep up the good work Nick! I'm sure I will contact you in the future when the time comes to trade in my second car. Thanks again!

eastbayman

6 de mar. de 2011

Phillip Herrera was an excellent salesman and a good person. He worked with us well, very personable and helpful. My good rating is because of him and if he wasn't there we might have left. Dealing with the dealership was more difficult and I had to fight to get a light bulb changed which should have been changed under their 150 point inspection. In my view unacceptable. They were a little petty. My overall rating was good considering the pettiness.

Just1glenda

4 de mar. de 2011

By far my best car buying experience ever! Gordon was extremely helpful, easy going and to the point. He knew which car I was interested in and did not try to talk me into looking at different models. No pressure, no haggling. I also met with Todd in the finance department who assisted me in finalizing all the paperwork. Todd was friendly and very informative. I would most definitely refer my family and friends to the great people at Tracy Honda, especially Gordon and Todd. I couldn't be any happier with my new Accord! Thanks, guys!

yung

1 de mar. de 2011

I had let the salesman know exactly what I wished to pay ahead of time. He had said that it was a doable price. When I go there the price was not on the paperwork as we had discussed, this was unacceptable to me. I was told about how there was very little profit...it was a high demand car...blah blah blah.I was there to purchase a vehicle, not play games. Internet sales is the way I like to deal. Agree on a price within a few emails...show up at the dealership and have the car detailed and ready to go. Just once over the car and double check the paperwork and sign and drive away. THATS how it should be. NO GAMES!

AccordThis2009

1 de mar. de 2011

I went into the Tracy Honda's Parts department last saturday because i had some questions on some accessories for my honda. The person that helped me was Marc. Marc was the most helpful person that i met at Tracy Honda. Even though i didn't buy anything a that time Marc has convinced me to add more accessories to my vehicle, which will i do on a later day. i highly recommend this dealership to everyone out there, and i especially recommend the tracy honda parts department because of the professional and friendliness of that department. and if you have a chance, say hi to marc because i believe he's the most friendliest person at the dealership.-Thanks

guenterberg1

28 de feb. de 2011

I had an excellent experience at Tracy Honda. They had the exact vehicle I was interested in. Nick, Sandhu, the salesman was friendly, knowledgeable, and helpful. I got the price I was looking for. The finance person was very professional and helpful. The car was fully detailed on delivery. I would highly recommend Tracy Honda.

Groundhog66

26 de feb. de 2011

I was in the market for a new car, I decided to call Tracy Honda along with Andersen Honda. Steve was very helpful, he made the experience less stressful. Long story short, they gave me the price I was looking for so I made the purchase. I hate pressure sales, and they did not make me feel uncomfortable. I would recommend Steve and Tracy Honda to anyone, I look forward to years of enjoyment from my new Honda.

triker

24 de feb. de 2011

We shopped the dealership two times working with Matt Chapman,he followed up and called me two times to answer any questions that I might have. Matt was always very professional and had a very good knowledge of the vehicles. Matt is the reason I came back to the dealership, we were still undecided he reviewed the vehicles we were interested in and the decision was reached to buy a 2011 Honda CRV EX-L. As we proceeded to make a deal Matt had a scheduling conflict so Far Turangan was introduced and he stepped up and completed the deal. Both of these employee's are professional in every sense and made this purchase a positive experience. I would highly recommend your sales staff to anyone thinking about a purchase.

Zonda L. Hyman-Whitten

23 de feb. de 2011

I had the pleasure of being helped by two top notch managers. Dan is who I first approached and he went and got the help of Chris. My alarm key had fallen in the toilet and I was unable to start my honda that was parked at Michaels Craft Store and the alarm kept going off. I walked over to Tracy Honda and went to the parts department where I was quickly approached by Dan. He looked up my part and because my honda is older the part is no longer available he tried a new battery to no avail. He went and got help from Chris who quickly said "Lets go take a look" and together with Dan drove me back over to my vehicle and, not kidding within seconds Chris had the alarm shut off. I write this to let you know how grateful I'am that you have such wonderful employees. This is yet another example why I have purchased all four of my Honda's from Tracy Honda. This type of customer service is not a given, but at Tracy Honda the managers lead by example. Thank you again Chris and Dan for helping me with such kindness and alot of humor you both made a bad situation and much better one for one of your faithful followers. Zonda with the Honda

k9sniff

21 de feb. de 2011

After visiting 4 other car dealerships in search of a used car for my daughter, it was truly a pleasure meeting Phillip Herrera. He was by far the friendliest salesman and made the whole process a pleasant experience. Also, the finance man got us out really fast, as we were trying not to be late getting to an appt. I would recommend Mr. Herrera and this dealership to any of my friends and family.

vy

20 de feb. de 2011

The staffs were very friendly and knows the vehicle very well. Although the distance was far from where I live, but the pricing was the best all around. I also really liked the professionalism of the way the staff handled our paperwork. I would recommend this dealership to anyone I know.

pinbert

19 de feb. de 2011

Gordon provided no non-sense service. We didn't want to hear any marketing dialog as we knew what we wanted and just needed to get to the price. There wasn't any haggling, just to the point. The car was ready when we were told it would be ready and we were out the door. Done! Now we are on the road enjoying our new (used) Honda Odyssey.

esnider

18 de feb. de 2011

Tracy Honda is a great place to by a car. The Staff is friendly, helpful, professional, and knowledgeable. I will continue to recommend the dealership to my friends and family. I also plan to purchase another new vehicle from there in about a year. Dan Soares, Mark Hofstatler and Jeremy in service also were a great help in my decision.

mikebahl

16 de feb. de 2011

Everyone was very helpful and friendly. Gordon made the experience easy and fun. It was a nice, relaxed, and easy going experience. When we walked in, we were not overwhelmed with dealers trying to make a commission, everyone seemed happy to help with whatever we needed. We felt very comfortable and didn't feel pressured into anything we weren't ready for, which in our experience at other dealers, pressure was felt from the second we walked onto the lot.

takeiteasy12000

14 de feb. de 2011

Nick Singh was very helpful in our car selection. We got the right car at the right price. He was very knowledgeable and didn't haggle us like at other dealerships. I would recommend him to everybody. I used to hate talking to car salespeople but now I think all of them are not the same.

lilsalsa

13 de feb. de 2011

I found a car online submitted the request and was contacted by Gordon who was very informative and kept in touch with me. I was able to submit my loan request online and Gordon called me with the specifics. I was pleased to have been able to accomplish so much before even visiting the dealership which is about 25 miles away from my home. Once there we recieved friendly service and the establishment is clean, they offer coffee, water, fruit and also have a play area that was perfect for my 4 year old. Thanks Tracy Honda

brafox

11 de feb. de 2011

Best selection of used Accords (EX-L) that we found in Bay Area. Agreeable customer environment and low pressure purchase process. Good attention to detail by employee Far Turangan both in person and on telephone / email. Overall a very positive experience.

gatekeeper

7 de feb. de 2011

Hello,I would recommend this dealership to anyone looking for a car. Our deal was what we expected. No surprises. We saw so many Honda dealers in the bay area and had many call us. Russell at Tracy Honda had what we were looking for. Buying a new car can make you very nervous. Russell's straight forward approach and knowledge about the car made it a nice experience. Overall I feel that our expectations were exceeded. Thanks for working on Super Bowl Sunday. Of course we will enjoy driving the car, Donald

combatkookie

3 de feb. de 2011

Farid Turangan was wonderful! We are very happy with our overall experience with Farid at the Tracy Honda Dealership. We left very happy! He answered all of our questions and gave us all the information we needed. We will definitely recommend him and the Tracy Honda dealership.

cmcandvmc

1 de feb. de 2011

I give this dealership a good rating because every person that I spoke to here was friendly. I have been to many dealerships to look for my car and they did not hassle me rather they gave me info and said see you next time when I left. I came to this dealership three times before I made my final decison where I only went to the others once. I appreciate everything they did trying to help me find the car that I was looking for and ended up buying!! So I just wanted to point them out and say thay did a wonderful job!

klcerrito

1 de feb. de 2011

Clean facility, all the cars looked sparkling as well as the grounds and building.Receptionist was friendly and helpful.Our sales person made us feel welcome and relaxed. He took time to answer our questions about the cars we were intested in purchasing.Overall it was a good car buying experience.

mtobin

18 de ene. de 2011

T H is a class act from online to walk on lot.We were treated with respect.Sales person had knowledge of products,answers to questions, no hassle buying. WE LEFT WITH A CAR. How easy is that?Thanks Sher! Sier on the team also.You guys are the best

CANATIVE

18 de ene. de 2011

We found a used Honda CR-V on the Internet at Tracy Honda. A salesman at Dublin Honda recommended Gordon Gooch. We drove to Tracy and Gordon greeted us and was very professional. I would definitely recommend him and Tracy Honda to my friends. The Finance manager, Todd Suender, was also very personable and efficient. We were very pleased with the entire experience.

coop5150

12 de ene. de 2011

My sales Rep showed me a variety of cars in my price range and explained in detail what the pro's and con's were. He went above and beyond to make sure I got what I wanted. His service was very professional and he was extremely friendly. Todd my finance Manager was extremly helpful throughout the sale.

gurjit

11 de ene. de 2011

i really appreciate his work and thanking him for helping us in finding the right car and good deal. he did really good job. he helped us alot by describing all the features of the cars and the difference between other cars and models. i will recommend his work to my friends and family.

cwurt

10 de ene. de 2011

Far was honest, and seemed to be sensitive about what we were looking for. When it took a little longer than anticipated for our Pilot to get there he called and offered us a loaner car to use until the new one came in. Would defiantly recommend this dealer to my friends, and I would recommend Far to my friends as well. He did a great job, and was very personable.

DJW

9 de ene. de 2011

Salesperson was a good representative of this dealership. He was friendly, professional and provided a lot of information about the purchased vehicle. Enjoyed the quick purchase process and would have no problem buying another vehicle from this dealer in the future. Thanks for the wonderful deal on a beautiful car. It was worth the long drive.

joan petrin

4 de ene. de 2011

We found the car on the internet and went into the dealership and Far was professional and very low pressure. I would definitely recommend him and Tracy Honda to my friends. The Finance manager (can't remember his name was great too). We were in and out very quick once we made the deal.

linsbakus

2 de ene. de 2011

I had an amazing experience. Thanks for the friendly service I was able to purchase my vehicle with ease. Tracy Honda made sure to work with my timeline so that I could have a worry free holiday with my family, which means a lot to me. I'll recommend business to Tracy Honda without a doubt.

afhutchings

1 de ene. de 2011

We were shopping for a gently used Honda CR-V, and found (online) a vehicle that we were interested in at Tracy Honda. Our salesman was Far Turangan. We were more than pleased to work with Far. He took us out to test drive a new 2010 CR-V, he was knowledgeable and professional, very personable, and easy to work with. We give him very high marks in salesmanship - a very nice man. We got the vehicle we wanted, for a price that we were very happy with. Our car purchasing experience was very good.

snowwhite53

1 de ene. de 2011

My answers were all 5, because I walked in with my family searching for a new car for me. (my first car) They worked hard talking with my parents on the phone and hard when we arrived to make our needs satisfied. They welcomed us with open arms and were on there toes to help us out. It was a great experience to have for buying my first car and I would definitely recommend friends and family to come to this dealer ship. Matt Chapman was very nice. He took me out on the roads to see how the car feels, and he made sure i was okay with everything that was happening. I actually found a little scratch in the car so they took it to get buffed out like there was no problem for them working more. He wanted to make sure everything was great. Matt even survived my dads enormous amount of questions.

frank4987

30 de dic. de 2010

Hank made us feel at home during our visit to the dealer. We didn't feel any pressure at all. The transaction was smooth and fast. The best car salesperson I've ever dealt with. Same goes with the finance manager...he went through the options with us without pressuring us to buy any optional goods and services. Thank you Tracy Honda..

cbrohard

30 de dic. de 2010

Matt was great. He never pressured us or made us feel like we were wasting his time by not making a quick decision. It was easy and smooth. It would be nice if we didn't have to wait quites so long for the finance department (about 20 minutes of standing around) but other than that it was a good experience. This was our second buy from Tracy Honda and we would definitely consider buying from them again.

rbrownhonda

28 de dic. de 2010

Matt was very helpful throughout both the investigation and buying processes. We liked the range of options that the dealership offered. Matt was able to point out a number of features of the cars we looked at that helped make our decision to buy a Honda.

kmcbride

22 de dic. de 2010

The people I worked with at Tracy Honda made my car buying experience extremely easy. The main employee I worked with, Hank Klarin, was informative, helpful, and friendly. He kept me updated throughout the entire process, provided me with all of the information I needed, was quick and thorough in responding to my questions, worked to make special accommodations for my specific situation, and never tried to add any extra charges onto my purchase, in fact my final price was a little lower than the original expectations.Although I didnt work with other employees much, everyone I spoke with was extremely friendly and honest.I would absolutely recommend buying from Tracy Honda.

sje

19 de dic. de 2010

Matt Chapman helped us to find the pilot that was right for us. I appreciated that Matt was honest and did not push us into a deal. He spent a lot of time with us and did not try to hurry us. I would definitely recommend purchasing a vehicle at this dealership.

timferris

18 de dic. de 2010

Let's face it. Going to a car dealer is usually not a pleasant experience. From the transparently manipulative and insincere spiels of sales people, to the game playing when it comes to agreeing on a sale price. That said, my experience at Tracy Honda was quite the opposite. The sales person that we worked with was Sher Santosa. Sher was a pleasure to work with! My wife and I were treated with respect and we got a fair price on our vehicle. I would not hesitate to do business with Sher and Tracy Honda again.

melissacuneo

18 de dic. de 2010

We found a used Honda Odyssey online. It was after hours but called just in case someone answered. Salesman, Nick Sandhu, happened to answer and we made arrangements to see the Honda the next day. We, and our three children, loaded into our Pilot, drove to Tracy Honda, fell in love with the car and drove home in the roominess and luxury of our 2007 Odyssey. Nick Sandhu treated us, and our little ones, with such graciousness, we felt like part of a family. The General Manager demonstrated integrity in providing us with XM radio, as was advertised but missing, in the vehicle. The finance officer was thorough and appropriate in sharing our options, without pushiness. We highly recommend Tracy Honda for its warmth, integrity, great inventory and great deals!

pzwinakis

17 de dic. de 2010

We were looking for a Honda Ridgeline and Hank Klaren made us a very competitive offer. He worked with us to purchase the car over the phone and have the car delivered to us so we could get it sooner (our schedules are pretty tight). Overall, Hank was super professional, genuinely a nice guy and we got a deal that made us very happy. Every one wins!I would definitely recommend people to Hank and to Tracy Honda.Overall very good experience.

veronica9

17 de dic. de 2010

I can't thank Mr. Gordon Gooch at Tracy Honda, enough for doing such an outstanding job in helping me to purchase a vehicle. I went into the dealership to buy a used vehicle and came out having been approved for finance by Honda and a new 2010 Honda Civic. My credit is less than perfect but with Mr. Gooch's strong commitment, knowledge, professionalism and friendly manner; he was able to help me get a vehicle that I will always enjoy driving. I received such a positive experience that when I need another vehicle I'm going back to Tracy Honda. When other dealerships did not return my calls, I turned to Tracy Honda and I'm so happy I did; for no one would have stopped to guide me and be determined that I would be 100% satisfied like Tracy Honda! Excellent job Gordon Gooch; you're the best!!!Mr. Todd Suender, the Finance Manager was also professional and very friendly and explained every detail through the process of my contract. I would very highly recommend Tracy Honda to my family & friends; which I have already done.Great job to everyone at Tracy Honda! Veronica Pineda

jensquier

9 de dic. de 2010

Far is AWESOME!! He answered all of my questions and guided me through on making a decision. Far really new about the cars and told me the pros and cons on buying an accord. He shared his own personal experiences with me and was not "a pushy salesman" at all. I would love to recommend him to anyone looking to buy a car. I hope Tracy Honda treats him well and they realize what a great employee they have.KEEP UP THE GOOD WORK FAR!!Jennifer Squier510-258-5483

Dcrow4813

7 de dic. de 2010

Mr. Sandhu was one of the most pleasant car salesmen I have ever dealt with. Was not at all pushy, answered all my questions and thoroughly went through the options on the vehicle I purchased. I will definitely recommend him to family and friends that are looking to purchase a new or used vehicle. He was truly a pleasure to work with. Don

judix81

7 de dic. de 2010

I had been looking into purchasing a brand new car, but was hesitant for a while due to having car payments all over again. Out of 10 dealerships, Tracy Honda offered me the best deal, and accepted my trade-in. My salesman was Gordon, and he was great. Thank you so much Gordon for all your help, and thank you for working out a fair trade-in...Happy Holidays!

dmdicke

6 de dic. de 2010

Absolutely the best car buying experience ever. Past experiences with BMW, Ford, Chevy and Toyota dealers. Annette held the car I wanted for a couple of weeks, gave me a very fair trade-in and an excellent price. Length spent at dealership was about two hours including two test drives. Would highly recommend. Thanks, Bob and Deanna

msims13

5 de dic. de 2010

We have purchased a lot of cars over the years. And this one was painless. Tracy Honda is friendly, fair, and professional.What more could you ask for. A purchase like this for retired couple was a major event and we were not stressed at any time and felt we could ask any questions after we left, by just a phone call.

sarwan

3 de dic. de 2010

People were great and very friendly. Did not really push for anything and just helped us make a great decision on our Vehicle..they were kind enough to show all the possible options within our range ans was there all the way to the Delivery and even after the delivery....I am thankful to Nick and Sunny....ThxSarwan

joecroix51

1 de dic. de 2010

By far the best experience in buying a new automobile in my 40 years of experience. The on line communication was clear without any unanswered questions. Final pickup and delivery of my new Honda was handled efficiently and professionally. Great pricing and attention to customer service.

life321

27 de nov. de 2010

Mr. Yabarra provided the best price out of 5 other internet departments. Mr. Ybarra followed through on our conversations details and pricing. Incoming to the dealership I was warmly welcomed, every item was clearly explained to me and there were no surprizes.

stuw

14 de nov. de 2010

Just a very good experience overall. The sales people were friendly and helpful and there was no "high pressure" approach. Farbrought up the car facts on the car we were interested in without us having to ask for the info. We recommended you guys to a friend who actually ended up buying a used car from you about 3 weeks after we did.

Marco1234

9 de nov. de 2010

I had an excellent experience, with no high pressure sales tactics.I bought my 2010 Honda Accord from Annette Coito. She was very pleasant to deal with, and provided me with excellent customer service. She provided me with a wealth of information on the car, and outlined the benefits of buying a honda, versus a Toyota. Annette provided me with the best sales experience of my Life.

rwalsh79

7 de nov. de 2010

Russell gave me a great price, friendly, no-hassel deal. I drove 115 miles one way and have bought 2 cars from him so far. They are lucky to have such a great salesperson! I will be back again and will send my friends! By far the best service I have had buying a car EVER!

robingut1

6 de nov. de 2010

Gordon Gooch, the Fleet/Internet Manager, was a pleasure to work with. From the beginning, he was honest and fair and made us feel comfortable. He quickly located the car that we were looking for, and kept us up to date on the process. Everyone in the dealership was wonderful to work with. I would highly recommend choosing Tracy Honda and Gordon if you are planning on purchasing a Honda.

RayMac

5 de nov. de 2010

I came into the Tracy Honda Dealership to purchase a 2007 Acura TL. I did a lot of research and I was surprised to find that the best deal was in Tracy. The people at the dealership were very helpful in making my real first buyer experience a great one.

160226

4 de nov. de 2010

My son and i had a very good experience finding and buying a used 2006 acura tsx car.The salesman Far Turangan was very friendly and help us in making the decision to buy at tracy honda....The car we bought was on sale at a great price..We found the car on sale on the internet....Thankyou for the great customer service....

dumbgirlwhofellforthecar

3 de nov. de 2010

I would never EVER go to this place to buy a car again. Everything the whole process from telling me I got approved for a car, then telling me a week later finance didnt go through. Becareful because they did that to me without a clear explanation as to what was going on. Even the sales guy (which i wont say any names because Im sure when they read this they will know Exactly who I am) couldn't explain why. I went in there just wanting to look at a used ACURA TL, and lied about the financing, as in they didnt find a lender, let me leave with the car then a week later made me return it. They financed me a BRAND NEW car, that was almost 10g's more than the used car, and approved me, but now I have a higher payment that I didn't want, and a car that I wasn't looking into. They were horrible. OH and watch out for the Finance Manager Sier, he added an extended warranty plus GAP without even going over it with me, and when I look at my papers later on I see it was on there. I called him to remove it, which it is removable, and he told me he was gonna add the total price which was $2800 back to the amount of my car.... WTH... it was HORRIBLE. Although Frank and the General Manager, I forgot his name, were both very nice and friendly when I went back to explain why I wanted my car back instead of this new car, (which they wouldn't give me), and now im stuck with a car from TRACY HONDA just waiting until I can at least re finance so that I dnt have to see a monthlhy statement from HONDA because the WHOLE experience from the day I decided to walk in there thinking I was going to get an ACURA TL, and then being screwed with a car I didn't come in for. They are just money hungry they are sales people and could give 2 $hits about anyone that walks into their lot.. which I WILL NEVER do again..So I would just forewarn you, dont be surprised if they called you a week later asking you to return the car after you signed all the paper work thinking everything is fine....!!!!!!

happyye

3 de nov. de 2010

The buying experience is great. Joe, Frank and another loan officer (sorry I could not remember his name) all are very professional. The whole transaction (including loan) was very smooth. It was finished within 2 hours. I am very satisfied with their service.

steve799

1 de nov. de 2010

Gordon met with us several times and searched for a car that met our needs. He worked with us to get a better price and even came in on his day off to help us buy the car. He was with us during the whole process and really seemed to care about us..

kastevens

26 de oct. de 2010

Russell, our salesperson, stayed late on a weekday to make sure we got the car we wanted. We had arranged ahead of time to look at two and he kindly sent pictures to help us decide. He offered us great prices on both cars and there was no subsequent pressure to buy any extras. It was just friendly first class customer service from start to finish. I will definitely shop here again.

NewBern

25 de oct. de 2010

I purchased 2 cars from Hank in 4 months. Both of my daughters needed a car and we had decided on the Honda Civic for reliability and safety. One daughter got a 2008 Civic Hybrid and was pretty excited about that. I am extremely happy with our purchases, as are the girls!! Thanks Hank!

lsstewart

22 de oct. de 2010

Good price friendly staff, the only downfall is the after market sales of extended warranty, felt like I had to negotiate the price, I went with another company on warranty. overall good experience second car I purchased from dealership.Knowing finance options and warranty info would have helped before purchasing.

rrsanchez

21 de oct. de 2010

They were very helpful.Hank help us to get the loan we needed.We didn't feel pressured to buy just any car.We bougth exactly what we wanted.Service,efficiency,overall experience was great.I'm thinking about buying my second car in Tracy Honda,defenitely.

jjsmommy

18 de oct. de 2010

Our salesman Hank was great! He walked us through the process painlessly.He seemed to have really high customer service skills. He were happy with him.The showroom floor was clean and welcoming. We loved the Starbucks coffee machine :)We are completely satisfied with our experience! We love, love, love our new Odyssey!

kimiespilot

17 de oct. de 2010

Gordon Gooch was a pleasure to work with! He showed us how to sync our phones to the bluetooth, and how to use all the other voice-activated technology in our new Pilot. We had a great experience at Tracy Honda, and love our new car! We would definitely recommend Tracy Honda to others!

drgibson

16 de oct. de 2010

Tracy Honda provides a pleasant alternative to the usual high pressure dealership. Selection was good. Service was excellent. Pricing was fair. Follow-up was exceptional. Would recommend the dealership as well as the service department to friends.

carlosluiggi

15 de oct. de 2010

Gordon ofered me real choices at very competitive prices. Although I am already sold to Honda, his respectful, honest, attentive service made this and excellent purchasing experience for me. It was great making business with you and I would gladly return there for my next Honda vehicle and be glad to recommend Gordon to anyone looking for excellent auto sales person. Thank you, Gordon!On the other hand, Tracy Honda and Dealer Rater, I do not want to subcribe to the Dealer Rater site and I am only doing it out of greatfulness to Gordon because it seems that he would not get credit unless it is through this service. Again, I do not want nor I will respond to any survey you send if it is required to enroll or register in any other site I am not interested on. Therefore, I am also expressly forbiding Tracy Honda and Dealer Rater, and or partners from sharing my email address or any other information identifying my person or contact information to any third party. By accepting this response you are accepting the provisions I have expressed and become, regardless of any circumstances, responsible and liable for any use and /or missuse of my information that I am sharing in this registration to the extent of any and all applicable local, state and federal laws.

Divanian

14 de oct. de 2010

Hank klaren gave us great pricing. No pressure. Very friendly and patient. Worked hard to make us happy. The entire dealership experience was excellent. Everything was delivered as promised I will use this dealer in the future and will recommend them to all my friends and family

gordpaynter

14 de oct. de 2010

I am from Calgary, Alberta, in Canada. I found my 2007 Honda Accord Hybrid at Tracy Honda, and I was very pleased with the experience. I worked with Gordon Gooch, an internet sales specialist there - he and the sales manager were very knowledgeable with the process of selling to Canadians. All paperwork was in order on the first try, and I was able to submit my temporary registration and bill of sale to US Customs for clearance without incident. Gordon was very patient with all my questions about interior details, US configuration, US warranty and other details (like whether it had a block heater (no - got that done when I got back). I would recommend this dealership to Canadians looking for California Hondas.?

Razzles

13 de oct. de 2010

Nick was so wonderful to work with; no pressure from him at all. He was informative and genuinely interested in helping me find what I needed and wanted. He really put me at ease. I will recommend anyone I know to go to Tracy Honda in the future. It was the most hassle free experience I have had. Amin was great as well. Informative and efficient and pleasant to work with!! Thank you, Tracy Honda!

momgood

13 de oct. de 2010

My car buying experience started on-line which was very convenient. I was expedited through the whole process because of my schedule and time constraints. The staff was attentive and friendly and gordon made the entire process easy and understandable.

zinzanni6

11 de oct. de 2010

Hank helped us find a used vehicle that matched our needs. He was very responsive to our every comment and was very helpful, even during an "after sale" request... If in the event we need to sell the car we purchased, we will trade it in.We would buy again from your dealership!Brian Zanni

ahondacustomer

10 de oct. de 2010

Overall I am very pleased with my dealings with Hank Klaren. The reason I directly contacted Hank was due to my previous experience with Hank in the previous years.There are 2 things I did not like and it has nothing to do with Hank and/or his work.1) I received a $500 gift certificate in the main from Tracy Honda. The information packet stated that it can be used for car buying as well as maintenance cost. I tried to use it during my purchase and was told that this car was 'not eligible'. Not very happy about it - since it was not explicitly listed as an exception. Seems like it was made up as we went along.2) I did not appreciate the hard sale in the finance manager office about extended warranty and lo-jack purchase. The sales pitch is that after 36k miles, major problem costs can be a big ticket item. I was hoping that Honda did not have to tell me that after 36k miles, I can expect these problems. This is one of the reason I went with Honda and not a domestic brand.

johnfujimoto

10 de oct. de 2010

My wife and I drove to Tracy from Sacramento (60 miles) to view used Accords that we were considering buying after having seen on the Tracy Honda website. I had spoken with Gordon Gooch on the phone and arranged to meet at the Dealer. Gordon met us and proceeded to show us several used cars and let us test drive any that we wanted. He was very low pressure and easy to converse with. After a couple of hours of his time, we didn't see any used cars that we were particularly excited about. We then turned our attention to a new, 2010 Honda Accord sedan.Gordon again let us test drive a new Accord and we were impressed with the handling, styling and ammenities compared to the used Accords we had been looking at. Gordon gave us an offer which seemed very reasonable. The car was not in stock, so he offered to locate one and would let us know.We returned to Sacramento and Gordon contacted us later the following week, informing us he had located an Accord in the color and style we wanted. Despite the long distance from our home to the Dealership, because of Gordon's effort, knowledge of the vehicles, time spent with us and the fact we enjoyed working with him, we decided to purchase our Accord through Tracy Honda despite there being a local dealer much closer. Gordon arranged for our paperwork to be done electronically, qualified us for a car loan through Honda and had our car delivered to our house very painlessly. He made it a wonderfully easy experience. I have recommended Tracy Honda and Gordon Gooch to some of my friends and family.Sincerely,John & Kristi Fujimoto

jgilden

9 de oct. de 2010

I needed to replace my Volvo and wanted a car that was good for the enviroment. I chose Honda and waited for a hybrid to appear on line. I traveled from Marin County to Tracy to purchase my car, which was delivered to me for no extra charge! Hank and the entire staff are courteous and went out of their way to make my consumer experience pleasant. I've continued to take my Honda there for major service, and the large booster battery was recently replaced at no charge (still under warranty). Thank you, Honda, Hank, and also the service employee who was very helpful (think his name was Steve, but you have it in your records).

jstevens73443

9 de oct. de 2010

Hank was very friendly not just when i had purchased the vehicle but everytime i visit.all of the service people also very polite and concerned for my needs and time constraints.my vehicle was alsays serviced on time with no problems.i would highly recomend this dealership to all my friends and family. i will be contacting hank agin when we get ready to purchase a vehicle for my daughter.Thank You Jerry Stevens

nolicabrera

8 de oct. de 2010

I had a great experience doing business with Tracy Honda. It was a hassle free & stress free car purchase. If ever I make my next car purchase, it will definitely be with Tracy Honda.I would like to thank Gordon Gooch for showing me the car's features. To Todd for making this sale go as smooth as possible. And to Paul for helping fix the door handle. Special mention goes to the courteous receptionist.Thank you.

jzimmerman624

8 de oct. de 2010

I was very pleased with my buying experience at Tracy Honda. Hank Klaren was very friendly & helpful & I never felt pressured by him. He went out of his way to help me. I had checked out two other dealerships (one in my hometown) but ended up going the distance to buy my car in Tracy because of the friendly customer service & better price that I was offered. It was worth the extra miles to buy it at Tracy Honda.

mojohnson35

8 de oct. de 2010

Gordon Gooch was terrific. He was honest and quick to respond to any questions I had and was patient with me during my decision process. He was the reason I chose a Honda over Toyota. When I picked up my car he greeted me with a friendly smile, took time to answer all of my questions and was quick to complete the appropriate paperwork. He was knowledgeable of all functions of the car and was helpful with the explanation of XM radio and the blue tooth set up. I thank him for his kindness and would not hesitate to recommend him to anyone wishing to purchase a Honda.

Ceridwyen

7 de oct. de 2010

I was VERY pleased with the service received at Tracy Honda, specifically with Nick Castillo. I felt that I got a good price on an excellent car and I was extremely happy with the customer service that was given to me. I would certainly recommend this dealer to any of my family or friends who were in the market for a new/used car.Thanks!

mcculleyfamily

26 de sep. de 2010

We bought 2 cars from this dealer in a 2 week span. We checked all the dealers in our area and found Tracy to be the most upfront. My youngest daughter researched and found the car she wanted. Spoke with Nick and went back a few times before deciding on the car of her choice. He was fair with the pricing and made the process very easy and stress free. My older child was in a bad accident and her car was totallled. We went back to look at cars and deal with Nick. After looking around and checking prices Tracy Honda was the only one that wanted to work with us. Dublin Honda hung up on me several times and were to arrogant to want to deal with me.Tracy Honda was Fair and Pleasant to deal with. Everyone that works there were friendly and make you feel at home. Thank you for helping my family in the good times and bad.we really appreciate the way you made us fill.SincerelyKathie Ness-McCulleyand family

brianbrown

23 de sep. de 2010

I worked with Frank Esparza on a 2010 pilot. The car was great, the service was great. They even delivered the car to me on time! Cant say enough good things about Tracy Honda. Be sure to ask for Frank Esparza, he is all good! My 2010 is flawless and works perfect. Another satisfied Honda owner!

DavidGoad

23 de sep. de 2010

Paul and his team stayed late to help me out with a bad battery in my Accord. They are friendly and they know their stuff - I'll be going back there for all my service now. And the waiting room is comfortable with a fresh fruit and a coffee machine!

ceccuc

21 de sep. de 2010

We purchased our Honda Pilot in August 27. It is very important to be accomodated well in buying a car because this is a major purchase. Russell is a great salesperson - friendly and knowledgeable. Our experience is very pleasant and I definitely recommend this dealer... will even mention to look for Russell.

aferrari

20 de sep. de 2010

I had purchased a new Civic EX back in 2004 from Tracy Honda and had a great experience so when my husband and I decided to look at Pilots, we went back to Tracy Honda. We were undecided between a new model and a used model so we were ready for a long afternoon weighing our options. We are very glad that we got Far as a salesperson. He was great! He didn't rush us or try to push us into making a purchase. Far showed us a variety of new and used Pilots and even went into the back area to get a used Pilot that we were interested in (and ended up purchasing). He was very personable, knowledgeable, and friendly. Next time we are in the market for a car, we will definitely be back to see Far! The only downside to the experience was the very long wait for one of the finance guys to see us to finish up the deal. After spending all afternoon looking at cars and negotiating, we were ready to finish up and head home. Other than that, we were very impressed with Tracy Honda and are loving our new (used) Pilot!

wilfredlee

20 de sep. de 2010

Hank Klaren was the sales person first contacted and made the final offer to convince me to purchase a new vehicle over a used one. He was not available when I went to make the purchase, and Russel Ybarra was the substitute. Hank was straightforward in giving me all the information and figures that I needed to make a proper evaluation. Russel did good in the follow through, and explained the operation of the car before we drove off. All in all, those two made me feel as if I had dealt with a responsible and responsive dealership. The only negative experience was with the finance officer. During the signing of papers, he appeared disturbed because I had asked him to revise the paperwork to use my full name, had a negative attitude when I declined his offer on extras he was trying to sell, and was rude in asking personal questions about my companion who was with me. The Overall Experience rating was downgraded solely because of the finance officer.

JulieBrazil

19 de sep. de 2010

We were very well taken care of. Both Phillip and Todd were very knowledgeable, courteous and professional. We will do business with Tracy Honda again and will tell our family and friends about their great service. We are excitied about the money we will safe on gas for our Honda FIT!

fschnidley

13 de sep. de 2010

Bought a used Honda CRV. Delivered clean and in great shape. This is my 3rd CRV. I use the car in my business. The battery failed (not original equipment)a week or so later. Mark reimbursed me promptly and in full even though the warrantee excludes this item. His sales staff were not pushy and pleasant to deal with. i would return to buy another Honda from them.

jimmyc773

13 de sep. de 2010

Hank was an AWESOME salesman. He went out of his way to help me and my wife finance the car we needed to get and the car we needed to get out from under of. Although make sure you call and make an appointment. Its not long before there was a 45 minute wait to see the finance guys. Thanks Hank!!!

asial114

13 de sep. de 2010

Our salesperson Rey Valezuela was friendly and to the point. He and the staff at Tracy Honda went above and beyond to ensure my husband and I were able to get financed despite our credit issues. They listened to what we wanted and helped us locate the best car. We are happy with our new car.

AdamGolden

11 de sep. de 2010

Unbelievable service. The sales rep (Joe) as well as the sales manager (Frank Esparza) were knowledgable and friendly. Not your typical, old school car sales experience. This is definitely the new wave of doing business. Smooth process and friendly negotiation. I would highly recommend this dealership to anybody in the Bay area.

Thibault

9 de sep. de 2010

Great service, went looking for a specific car, salesperson looked out back and found just delivered car. Car was not even detailed yet but able to take on a trial drive. Car was in great shape, even had head mechanic come out to detail what was done on pre-owned vehicle.

orionknight

2 de sep. de 2010

Nick was very helpful with the purchase of my daughters first new car, a 2010 Civic. After she was done with her deal I purchased a pre-owned certified 2009 Accord. It was a long day for all of us, but it was worth the drive from Modesto. Tracy Honda was the best Honda dealership I've done business with.

xyzmoney

31 de ago. de 2010

On 8/30/10, I purchased a new 2010 Honda Accord from Internet Manager, Hank Klaren. Hank's customer service was exceptional. He was friendly, honest, and very knowledgeable. I have bought many new cars over the years but this was the best experience I have ever had. Thank you Hank!Sincerely,J. Rodgers

bobinters

27 de ago. de 2010

This was my first time purchasing a vehicle and Tracy Honda made me feel very welcome and comfortable. Sher Santosa was a great representative who was extremely friendly and helpful. She helped me pick out the perfect car! Brett Harvey also did an awesome job showing me all my different options and possible choices that he felt fit my criteria. Great job Tracy Honda!

Forgyman

26 de ago. de 2010

These guys not only dealt with a stubborn American General claim, but they also got the work done so quickly that I didn't even have the chance to take them up on the offer for a loaner car! Great work. Great experience. Great guys. Hats off.

larry wagner

22 de ago. de 2010

Very friendly, straight forward and honest. Rey Valencia was great! He was extremely patient, helpful, and very knowledgable. Would recommend him and this dealership to others. Felt I got a fair deal and they were easy to work with, good selection of vehicles to choose from.

cyclepro420

18 de ago. de 2010

I had a very pleasant experience this morning picking up a new Honda Odyssey from Tracy Honda. All of the staff we dealt with were very friendly and down to earth. They valued our time and worked efficiently to complete our transaction quickly. Their pricing was exceptionally good, too.

chantellmort

18 de ago. de 2010

Hank was wonderful to deal with I applied for a 2010 Honda Civic via the internet and spoke to Hank less than 5minutes prior to getting to the dealership to pick up my new car. I spent less than an hour signing paperwork and I was on my way home. Regard

fanger23

17 de ago. de 2010

Annette was very nice and helpful with the sales deal, which was a used car bought through the broker with my credit union. She was very precise and let me know exactly what was to happen prior to and at the delivery of the car to my home. Brian and Roy did the actual delivery and Brian reviewed and explained every piece of paper I looked at. They were both courteous and professional in every way. I would not hesitate in recommending Annette, Brian, Roy and Tracy Honda for their outstanding service in my purchase.

gsclaw

16 de ago. de 2010

I recently decided to purchase a new car and we were considering a Honda Civic along with other models. I was familiar with Tracy Honda as my wife and I had purchased a Honda Odyssey from this dealer about a year ago. We had a very good experience with the Honda Odyssey purchase at Tracy Honda, so once we decided on the Honda Civic, we contacted Tracy Honda about pricing and availability of new and used Honda Civics. In order to help our decision process as to purchasing a new or used Honda Civic, as an initial matter, our contact at Tracy Honda directed us to their website so that we could immediately review and consider their current inventory of used Hondas, pricing vs. mileage etc. (We live about 45 minutes away and couldn't get to the dealership until the weekend). Annette followed up with us to answer any questions we had regarding their used car inventory and to provide pricing on a new Honda. We had done some price shopping on the internet and Tracy Honda's price for a new Honda Civic was right in line with what we were finding at other Honda dealerships. Once we agreed to the purchase, the rest of transaction was extremely easy. We provided some basic information as to how the car was to be registered, insurance information, etc. and Annette took care of the rest. We arrived at the dealership to pick up the car and the paperwork took about 15 minutes! The car was washed and all ready to go. We have never before had such an easy and pleasant experience buying a car. If our next car purchase is a Honda, we will definitely go back to Tracy Honda.

kasdrea

14 de ago. de 2010

It was the best experience I have ever had buying a car from a dealership and I have had some bad ones no haggling and no arguing. All due to the sales rep Nickolas Castillo was very easy to talk to no pressure and he made it a smooth as posibble for us in getting our vehichle.

tracyhondaccord

13 de dic. de 2007

I like Tracy Hondas website because it is full of information about Honda cars and it has interesting customer-friendly features like new vehicles, online specials, and so on. Its a one-stop for all Honda vehicles. I bought my Accord through Tracy Hondas website where I found all the information I needed before dropping in to their showroom. I recommend all Honda enthusiasts to go through this website. Great cars! Great service!

pv12

16 de ago. de 2007

They would not accept my Capital One (Blue no restrictions) Check. They tried to attach a backup loan just in case Capital One didn't pay them. He acted like the Credit Application he was trying to get me to fill out was for DMV registration. He said they have to prove my identity. What a bunch of SCAMMERS.