Chris

4 de oct. de 2016

Tri-City Subaru has been great since the day I purchased my Subaru Impreza. The sales team was extremely helpful in the purchase process in helping me find the right car. Since then, I've been back for routine maintenance and a couple minor repairs. Their service team is excellent and the facility is top notch. I strongly recommend Tri-City to anyone looking for a new or pre-owned car. They're simply the best Subaru dealership around.

K Major

12 de sep. de 2016

Leasing a 2016 Crostrek and the entire transaction went very smoothly. No pressure from our salesman James Kearns. They let us take the car overnight for a longer test drive, increased the mileage so leasing made sense for us, even connected our phones to the car through Bluetooth. Definitely recommend Tri City Subaru!

Palermo333

2 de sep. de 2016

Fantastic experience working with my salesman Micheal Arthur as well as the rest of the staff here at Tri City Subaru! They are a no pressure dealer with great prices and accomadate to whatever your looking for. I wanted a very rare and specific car a white 2017 WRX STi and they where able to locate it for me very quickly and I couldnt be happier! If your looking for a car dont waste your time at other dealers just go straight to Tri City Subaru and tell them Angelo G sent ya! Keep up the great work guys!

Angelo G

2 de sep. de 2016

Fantastic experience working with my salesman Micheal Arthur as well as the rest of the staff here at Tri City Subaru! They are a no pressure dealer with great prices and accomadate to whatever your looking for. I wanted a very rare and specific car a white 2017 WRX STi and they where able to locate it for me very quickly and I couldnt be happier! If your looking for a car dont waste your time at other dealers just go straight to Tri City Subaru and tell them Angelo G sent ya! Keep up the great work guys!

Bonny Lynn Sigurdsson

29 de ago. de 2016

Melissa at TriCity Subaru helped my mom with a lease and was so great I went back a week later and bought a car! Ive always wanted to get back into a Subaru and am not disappointed in the least!!

Steve & Janet

25 de ago. de 2016

We just purchased our first Subaru and decided on the Legacy. The whole experience was very enjoyable. No hard sell tactics and everyone was extremely friendly. Marcus was very helpful. I did find that I need another degree to figure out the touch screen and all it can do!

kelly

25 de ago. de 2016

I have purchased many cars. My experience at Tri-City Subaru was by far the best! Melissa was just what I needed in a sales person. She listened to what I was looking for in my next vehicle and worked with me until I found it! Excellent no pressure sales!Thank you!

New Outback Owner

25 de ago. de 2016

We just bought our first Surbaru. We chose Tri-City because of their transparent pricing and because of how helpful our salesperson, Marcus, was. We checked several dealers. None had lower prices than Tri-City. We really liked the combination of first-class customer service and lack of any sales pressure.

Karen - 1st time Subaru owner

17 de ago. de 2016

Salesman (Marcus Katkin) was friendly, very knowledgeable and easy to deal with. Would recommend this dealership to anyone looking for an easy, no-stress buying experience.

allmycarshaveflatfours

11 de ago. de 2016

Bought my 5th Subaru here, and will most definitely buy my 6th from here as well. Recently moved to Somersworth and have been servicing two vehicles here for a year, just traded one in for a newer model and I'm happy to report that their sales experience is as good as their service. Very knowledgeable without being pedantic, very supportive without being pushy. Buying a car here felt like buying a book at a bookstore; I've been to other dealers where it felt like trying to buy stock on the floor of the NYSE.Over the past 16 years, I've been to over a dozen dealers for shopping and service in Maine, New Hampshire and Massachusetts, and I can say that my best experiences have been here.

Caitlin

10 de ago. de 2016

Melissa, Ben and the whole staff at Tri-City Subaru are fantastic! We recently leased our second outback, the newest 2017. Everyone was incredibly helpful, patient, and informative when we made our decision. We were very impressed and are thrilled to be working with Tri-City Subaru.

BSpin

7 de ago. de 2016

Marcus Katkin my sales person was excellent! He answered my questions, pointed out different things on my test drive. When I decided to lease an Outback 2017 it was a very pleasant ,stress free experience. It did not take any time at all to come to agreeable terms. When it came to pick it up my new car it was a very efficient procedure. The best part was getting into it the first time!Marcus explained EVERYTHING from rear to front. He was very patient and I didn't feel rushed at all. Everyone I met in the dealership were friendly from sales to service people. The dealership itself was very clean and bright with a well appointed waiting area. Thank you Marcus, I love my car (especially the color!)

NewlywedsNH

3 de ago. de 2016

My husband and I came in knowing what we wanted after having visited a few dealerships before Tri City, but couldn't find a price we could work with. As soon as we walked in, we were greeted by Marcus who cut through all the usual red tape and helped us get a deal we were both happy with. We drove off the lot with a car that day! I can't say enough great things about the staff here. Everyone was extremely polite, honest, thorough, and helpful. Marcus in particular, though, was a gem. He showed us every (and I mean every) detail in the car and made us feel like we were getting a good and fair deal. He even called a few days after we drove off the lot to see if we had any questions about the car! We will be bringing all of our future business back to Tri City thanks to Marcus.

Don&Nancy

2 de ago. de 2016

This is our third Subaru and all were great cars but this 2017 Outback is by far the best. Melissa and all the sales people were very helpful with no pressure. They went out of there way to find the car we were looking for. I highly recommend Tri-City when looking for a car

WP

30 de jul. de 2016

I bought a car from Marcus Katkin. He was very helpful and knowledgeable about the cars. Everyone was very nice and friendly too. Very good selection of cars.

BRAD HOWE

22 de jul. de 2016

Our sales person, Marcus Katkin, was professional. honest and knowledgeable when presenting the 2017 Forester to me and my wife. He said what he knew as the facts and did not change his story . His demeanor was impeccable with an extremely high degree of professionalism. Basically, my wife and I liked the dude, he was the kind of car salesperson one would want to deal with.

Terry

21 de jul. de 2016

I came in looking for a used Subaru Impreza I saw online. Not only did may salesman help me find the car right away, but I got a better deal than I expected on my trade in! Thank you Tri City and Marcus!

Pat K

21 de jul. de 2016

I bought my first Subaru about a month ago from Marcus and are so happy we did! We upgraded from a Honda Civic to an Outback and the Outback is superior in so many ways! Can't wait to test it out in the snow!!!

Chuck and Judy Strate

16 de jul. de 2016

Salesperson Jeremy Plante was very professional, helpful and knowledgeable. We found everyone there working hard to make our experience a good one. We look forward to enjoying our Forester.

basmerek

21 de jun. de 2016

I had just totaled my Subaru Impreza in a car accident and knew that I wanted to replace it with another Subaru Impreza because I loved the first one so much. Although I had purchased my first one on another state, this dealer came highly recommended to me, so I decided to check them out. The recommendation given to me was absolutely correct. I worked mostly with Jeremy, who from the moment he met me, offered me superb customer service and made sure that every question I had was answered. All my financial questions and paperwork were handled efficiently and painlessly by Matt, who also patiently answered any and all of my questions. Although this was my first leasing experience, Jeremy and Matt made the experience painless and enjoyable, and I now have a car that I absolutely love.

Bhuwan

19 de jun. de 2016

I recently moved from Texas and this was my 3rd experience in buying a car from dealer. And, this was the best experience so far compared to my previous two dealers in Texas. Marcus Katkin gave the best customer service. There was no any pressure put on me while going through the cars. Everything was smooth from start to finish and he made me feel like I was having conversation with a close friend. I was surprised that Marcus waited until the deal was done(it was already late) to walk me through all the minute features my new legacy had. None of my previous dealer did that. Also, as per my research(before and after purchase), looks like I got a very good deal on my Limited edition Legacy. I am yet to see how the quality of repairs is offered from the dealer and I will review on that later. But, apart from that everything is 5 stars. I highly recommend this dealer. Ask for Marcus, he will give you the best customer service.

Jamie

18 de jun. de 2016

As a first-time Subaru buyer, I had an outstanding customer service experience with TRI-CITY Subaru. Jeremy Plante in Sales was an absolute professional! He helped me find the right vehicle for my needs. There was absolutely zero pressure to make a purchase. Jeremy has a very promising future in the business. Matt Dugal in Finance is extremely well versed in all aspects of financing and related customer options (warranties, etc...). He was highly professional and very positive. I would absolutely recommend TRI-CITY to my friends and family. Keep up the great work.

Marah97

13 de jun. de 2016

I recently bought a 2016 Subaru Legacy and I am totally in love with it. Melissa patiently waited on my decision, she never pressured me and I always felt comfortable around her. I am definitely happy with my purchase!

Grace

13 de jun. de 2016

Met at door, tested the vehicle and whole process very painless and professional. Exceptional service by Mark and was completed in a very short time. Highly recommend to others and best of all great car! Thanks

Dudley

12 de jun. de 2016

Both my wife and I have recently purchased our first Subaru. The salesperson, Melissa was very knowledgeable , friendly, low pressure, and expressed a love of cars. After two test drives and after asking a ton of questions, we purchased a new Outback. The car arrived at the Dealership before the estimated time of arrival and was presented to us in spotless condition. We were very happy with the buying experience, email communication, and all the people we contacted during the buying process. I have not yet done business with the service dept but have heard favorable reports about the service at TriCity Subaru..

snuffyj

12 de jun. de 2016

I don't usually fill out surveys but had to in order to thank the Dealership (and in particular Marcus for his professionalism, knowledge, and willingness to help). Well done all !!

Happy Buyer

9 de jun. de 2016

I had read reviews of the 2016 Subaru Legacy in Consumer Reports magazine and was interested in purchasing an Outback. The salesperson was low pressure and extremely informative. He answered all of our numerous questions and demonstrated for us many of the car's features. The price was fair as was the amount they allocated for our 9 year old trade. I had checked various sites online and all of the numbers were reasonable. The cost of the new car was below the mean and the value awarded for the old car, above. I would happily buy another car from Tri-City.

Jess

6 de jun. de 2016

Recently bought a new car from Tri-City Subaru and had a wonderful experience overall. Every person that I had the pleasure of dealing with that day was polite, attentive, and pleasant. I've previously purchased vehicles from a different Subaru dealership closer to the seacoast and had a less than pleasant experience. When I came to Tri-City Subaru in Somersworth I was completely frustrated with car shopping in general and was close to giving up. Jeremy was there to help assist and take my discomfort in the process and turn it into a good time. He took his time with each car I was interested in and made me feel like he truly had my best interest at heart. If you are looking to buy a car, head to Tri-City and see Jeremy Plante. He's doing a great job! (I have to add, the team as a whole was great but I really only interacted with Jeremy and the Finance gentleman)

Brian Weeden

1 de jun. de 2016

I am older and have purchased many vehicles, all I can say is this was one of my favorite transactions ever, Between Jeremy and all the people I interfaced with it was a great experience. Love my new outback

Mary

1 de jun. de 2016

I went to Tri-City Subaru after hearing great references in the past. I unfortunately, went in as a result of a car breakdown. The staff was helpful and did everything possible to meet my bottom line. I am thrilled with my new vehicle!

Judy K

31 de may. de 2016

I recently purchased my 4th Subaru Forester (about my 12th Subaru) from Tri-City Subaru. I have always had excellent service at this dealership so did not hesitate to go back. My usual Salesperson recently retired and I was a little disappointed because I was not sure I would have the same customer service. A new member of their team, Jeremy, turned out to be wonderful. He was very helpful in finding answers to all my questions. He made sure I knew about all new details of this Forester and was very patient. At no point did I feel pressure, my biggest gripe about many dealerships. Thanks for a good experience! Hope to have many more Subaru's in my future.

Bryce

31 de may. de 2016

Went to Tri-City as a first time car buyer not knowing anything about buying a car, Jeremy helped me find my new car and helped me with all of my questions! Even if he wasn't sure of an answer he made sure to check to make sure I was getting the correct info! Absolutely recommend looking here for a new car, I love my 2012 Honda Accord! The whole staff made me feel welcome and I feel I got a great deal!

Jim M

30 de may. de 2016

After checking out the dealership's inventory on-line, I made an appointment for a test drive of a 2016 Forester that had the options I wanted. When I arrived at the dealership, Marcus Katkin went over the features of the car and answered all of my initial questions before the test drive. I was happy to be able to select the route and drive the car on roads I routinely use. I also appreciated that Marcus keep quiet during the test drive (unless I asked him a specific question) so that I could focus on the car features of most importance to me. When we got back to the dealership, I agreed to have Marcus run the numbers regarding the cost of the car, but we left it at that since I was also considering a competitor's model. Once I decided on pursuing the Forester, I sent Marcus several e-mails with followup questions on a busy Saturday. He got back to me each time and by the end of the day we had reached a deal. On the day I picked up the car, Matt Dugal (finance) slowly and thoroughly explained each paper that needed to be signed and answered the questions I asked to my satisfaction. Before I drove the car off the lot, Marcus reviewed each of the car features with me as a reminder of how they work. This is the second car (both Foresters) I have purchased from Tri-City Subaru. This dealership definitely has a customer centered, low pressure approach to selling cars.

Alex Smith

17 de may. de 2016

My Girlfriend and I recently purchased a used Ford Focus from TriCity Subaru. The whole buying experience was no pressure and very smooth. Marcus Katkin helped us out from beginning to end and followed up with us a few days later to make sure everything was working out. We're about to bring our vehicle for its first service inspection and we couldn't be happier. She loves the car and we got a great price with a lot of added benefits!

Paula

13 de may. de 2016

Love this dealership. From Sales to Service, the are the best! Ron Lessard was very helpful in my new car purchase. Keep up the great work!

Hannah Anderson

5 de may. de 2016

Today I leased my first car from Tri City Subaru and it was a great experience. I have been there before for service but this was my first time going through the buy/lease process with them. Marcus was very helpful in educating me on my different options and showed me all my new car had to offer !

Joel

5 de may. de 2016

After looking at an Audi that didnt 100% fit my expectations we stopped by Tri City late on a Saturday looking for a specific car listed as available. I was greeted by Marcus. He tracked down the car in question and discovered it was sold before it arrived. Marcus and Andy helped locate a WRX that I could test drive and look over, ultimately making my decision pretty easy. They walked me through the process of ordering a car and choosing options exactly as I wanted them, advising along the way. In the end I ordered exactly the car I wanted and the process, pricing and all the other details were very smooth. I'd recommend Tri-City Subaru to anyone. Thanks guys.

Evan

5 de may. de 2016

My wife and I went to Tri City looking for information and wanting to test drive a few different models. Marcus Katkin answered all the questions we had and was very personable. We took a test drive and figured out which options were important to us. Marcus tracked down the perfect car for us and we couldn't be happier! Thanks guys!

Sue and Sharon

3 de may. de 2016

WE have had our 2011 Subaru Outback serviced at Tri City since we purchased it elsewhere and really wanted to buy our 2016 Outback from Tri City. Marcus Katkin made that possible by listening to what our needs and wants were and making it happen. We picked up our new Outback last week and he spent an hour reviewing all the "bells and whistles" this model includes. We would recommend this dealership to anyone looking to purchase a great car at a great price.

MattyM

26 de abr. de 2016

I just ended six years with Kia and decided to try a Subaru for my next vehicle. I went for a test drive more than a month ago, but had to wait for my lease to run. I emailed Marcus at Tricity Subaru today to see if the car I had wanted was still available. Marcus remembered me from our short meeting and after a short email exchange had my car ready to be picked up this afternoon. Fantastic customer service.

B-X

12 de abr. de 2016

I have been bringing my cars to Tri-City for eight (nine?) years, back before I even had a Subaru. My entire family has Subarus and brings them to Tri-City. I got a Legacy five years ago that I always brought here. I am very picky with who I let touch my cars. This is the only dealership I will bring my car to. The service department is great! I just bought a new Crosstrek on Saturday. It was the first time I've bought a car from a dealership so I wasn't sure what to expect. I went in a couple months ago to look at a Crosstrek and test drive one. I talked to Matt Dugal, the finance manager, about the Crosstrek and the options when I was deciding what I wanted. He was the one who helped me pick the perfect car and get everything set up for when it arrived. The day I went in to purchase it, I did the paperwork with Matt and the salesman, Marcus, showed me the car before I took it home. Both Matt and Marcus were very helpful and made the buying process fast and easy! I can definitely say my first time buying experience went extremely well and I am very satisfied!

Jesse G

7 de abr. de 2016

My wife and I went to Tri City looking for a new outback. Marcus Katkin was there from the beginning making the process a real pleasure. We took a test drive and figured out which options were important to us. Marcus tracked down the perfect car for us and we couldn't be happier! Thanks guys!

CM Dudley

6 de abr. de 2016

I went to Tri-City Subaru looking for a previously owned Legacy and found Marcus Katkin. He was extremely knowledgeable and a pleasure to deal with. He spent a couple of days helping me find the "right" Legacy - patiently taking me out for several test drives. I love,love, love my new "used" car. I would NOT hesitate to refer a potential buyer to Tri-City Subaru and especially to Marcus. Thank you again Marcus!!

Kathy B

4 de abr. de 2016

My purchase was so easy. My salesman, Ron Lessard is so knowledgeable about my Legacy. ... I won't buy anywhere else.

Jason Gilpatrick

2 de abr. de 2016

I will start off saying first . That I am a Subaru fan for life. I have owned 4 of them form when I first got my permit to drive. A 1982 Dl station wagon. Ran that little car until it could pass inspection any more. A good 5yrs. Than I picked up a 1986 Gl wagon as my second car. Drove that car for a good 3yrs. My third Subaru was the longest. A 1993 Subaru Legacy sedan. A good 12yrs. With 293,000 miles. But the Maine winters really did a number on it. So I moved on to a 2003 Outback the second longest owned car I had. But it was showing it was time to move on. I really never ever bought brand new cars. All have been used vehicles. So one Saturday afternoon I stopped at Tir-city Subaru and poked around after doing a car search on line. Not sure what I wanted for a car. And thats how I met Marcus Katkin. So we went out and looked at the models. And when he asked which one I would like to test drive first. I went right to the 2016 outback first. I was very drawn to it. I loved it. But I did not go home with it right away. I went back and had my 03 looked at by the service department and a bit later the news wasn't good. I thank them for looking at it. And I know that I had to start looking. Later that afternoon I called Marcus and said I want the 2016 outback I knew it was the right choice. I kinda think Marcus knew that was going to be the one. Had it cleaned and washed before I returned later that afternoon. Marcus was very knowledgeable on very thing in and outside of the car. Showed how things worked and made feel very comfortable driving it home. In my very first brand new vehicle ever. And made feel very comfortable in bring in my 2016 in for service. When needed or as needed. Awesome job Marcus !!!! As well as everyone there. Very Polite and Pleasant and very Friendly and a every hard working staff all around. I hope this helps to anyone that is looking into getting a Subaru. Give Tri-city subaru a shot.

Melissa

31 de mar. de 2016

After looking for a new car for over a year, Marcus made me feel comfortable and confident in my purchase. He definitely earned my business. Thank you Marcus.

Truly

21 de mar. de 2016

After owing another vehicle for 8 months, and checking Imprezas online locally, I visited Tri City on a Saturday and drove away with an Impreza. Marcus, my sales guy, was polite. knowledgeable and professional. Everyone was courteous, the entire process went smoothly and I was on my way home in 2 1/2 hours. Tri City has a huge selection, including used vehicles compared to other Subaru Dealerships. I am happy with my purchase and hope to enjoy my car for many years to come. If you like Subarus, you will love Tri City.

Subies for Life!

20 de mar. de 2016

I buy all of my Subarus from Tri City! I will never buy from another dealership after all my great experiences with both Sales and Service! My most recent purchase (my 4th with Tri City Subaru) was with Marcus. He was very thorough in going over all the new features of my new Subaru and really knew his stuff! Thanks again Tri City and Marcus!

David Spalding

20 de mar. de 2016

Bought my first Subaru from Tri-City Subaru and everyone was great. Gave me a tour of the facilities including the service area, dealing with Tri-City was a very positive experience. I definitely recommend a visit if you are looking to purchase a new car.

Peter C.

17 de mar. de 2016

Searching for a low mileage STI, ended here at Tri City Subaru. even taking in the distance for this purchase of being in Colorado, they were able to provide me with a Great Vehicle , (year old low miles), at a price that allowed me to freight my car to Colorado. Their description of the condition of the vehicle was honest and accurate. I experienced a problem with titling the car in Colorado and Ben Allen has been on top of the problem helping me get it resolved. In a word, GREAT, my experience, the car, and this Dealership. Thanks.

marie boudreau

16 de mar. de 2016

new car buying experience .........wonderful marcus katkin........terrific and helpful........would highly recommend.., marie boudreau

Paul & Diana

16 de mar. de 2016

Marcus was friendly and very helpful with our many questions. We went for a ride with him and he showed us the many functions of the Subaru and explained how each worked. He took his time and would repeat if we wasn't sure of something. He definetly was knowledgable. My husband and I had a wonderful experience and love our Subaru. We highly recommend this dealership to purchase a car.

Bob B

15 de mar. de 2016

I've always heard great things about Tri City Subaru and decided to stop in this past weekend to see what they had to offer. I wasn't sure what kind of car I was looking for and spent a lot of time at the dealership looking at different vehicles - about two hours. Despite not finding exactly what I was looking for Marcus remained enthusiastic and excited to help me continue my search.

marie boudreau

15 de mar. de 2016

marcus katkin made the buy experience terrific....... I highly recommend him and the staff at tri city Subaru.........outstanding service department also

michael

4 de mar. de 2016

My salesman new all the high tech features of my 3.6 outback limited and was very helpful. and assured me any questions about any of the features just for me contact him

x

9 de feb. de 2016

Very happy with my car buying experience at Tri-City Subaru. I highly recommend this dealership for the purchase of a car and the service of the vehicle.

Debra

12 de ene. de 2016

As a new transplant to NH, I wasn't familiar with the reputations of any of the local car dealerships. When I asked around, everyone enthusiastically recommended Tri City. They were right! I dealt with Melissa who is terrific. She's knowledgeable, patient and has great follow up and follow through. I got exactly the car I wanted and love my new Subaru Outback. When I went to register my new car and the clerk saw where I bought it, she remarked, "oh, those people at Tri City are so nice.". She's right. No pressure, no hassle, good price. I highly recommend them.

Wandeering CPA

5 de ene. de 2016

We were in the market for a new car. W e arrived an hour before closing and Mark spent the time with us to show us the vehicle that interested us. As luck would have it, we had to go back in the evening to pick up our new purchase in the first freezing rain of the season. We were running late but the necessary people stayed behind. We appreciated their time and attention.

Astrid Weeder

21 de dic. de 2015

Peter Gordon was a pleasure to work with. He was very informative and helpful in my decisions. This is my second Subaru from Tri-City Subaru so that is a recommendation in itself. I have always been happy with my car serviced here and like dealing with Sue who has always been helpful to me.

Ron & Rita

19 de dic. de 2015

this is Subaru number 7 for us. Our first 5 were bought here at Tri City, Number 6 was at another dealer, not long after our purchase of # 6 we decided the staff at Tri City were more customer friendly and our next one would be from Tri City. Ron Lessard met us at the door with a giant smile that only he can produce. We did not have our trade in with us as we were only thinking about trading. He answered all our questions and never made us feel like we were taking up and wasting his time with no intention of making a purchase. After several minutes with him we found out that we lived next to his uncle and we knew his parents. Our second visit we had our trade with us, we knew what we wanted but it was not on the lot. There was absolutely no pressure from Ron to buy something from the lot. Ron said they could get whatever vehicle we wanted, just give them a couple weeks. Andrew Cyr the general sales manager came out of his office to meet and speak with us. something that did not happen at dealer # 6. Yes we have our new Subaru and are pleased with our purchase experience from Tri City Subaru

Sushi2

25 de nov. de 2015

We had a wonderful experience with Melissa guiding our way from looking at to driving off in our newly leased Subaru Forester. There was no pressure and she was pleasant, knowledgable and gave us time to talk over our thoughts after the test drive. She made it conveniant to pick up our Forester the one day we expected to be in Somersworth last week.

Subaru Owner

20 de nov. de 2015

They performed service on our vehicle that is not standard Subaru Authorized Routine Maintenance. The service was conducted without asking us and as per Subaru the additives that they added as part of service are potentially going to void the warranty. Take your business elsewhere if you want Company Authorized Service.

Guzzi Guy

19 de nov. de 2015

After two minutes of being greeted by Ron Lessard, my salesman, I knew I would be buying my next car here. Ron did not try to keep me on the lot as some "salesy" types do. He contacted me just enough to let me know he wanted to help and earn my business. He offered to let me keep the car overnight so the "wifey" could look at it. He also made the buying process easy as he understood what I had for a budget and never tried to upset me. He was all about creating a relationship and I was grateful for that. I would make Tri-City and Ron my first stop next time I am in the market to buy a vehicle.

John

18 de nov. de 2015

We had a very good experience with the salesperson when we looked at and test drove the car. We had no problem securing financing however the finance woman (Christine) was rude, condescending and unprofessional. She did not like the fact that I asked questions about what I was signing and at one point she got so frustrated because I was trying to read the paperwork she stormed out and returned reeking of cigarette smoke. When we refused gap insurance and additional warranties she acted like we were morons and the had no further pretense of trying to be polite. We love the car and intend to buy another Subaru within a year but will go to a different dealership to do so

Impreza

10 de nov. de 2015

I recently bought a used Subaru from Michael Arthur, it was a great car buying experience. He made it easy for me and made sure I was informed about everything with the vehicle. I highly recommend this dealer and salesman.

bheath916

27 de oct. de 2015

Great expirience with tri city subaru. They had exactly what i was looking for and were willing to find my exact vehicle if they didn't. Very professional salemen and women. Highly recommend tri city subaru for anyone looking to buy one.

hays59

18 de oct. de 2015

just purchased my 5th Subaru car, and every one of them, the dealing with sales person was great, there was no pressure, no hassles, up front pricing. I was very surprised when they came and showed me the price KBB showed for my trade, then they topped it with $1K over price. that was after they dropped the purchased car by $2k I realized it is just on paper, but no other dealer would even take in consideration the KBB price.

Jane

22 de sep. de 2015

Salesman, Marc Miller was very patient with my choice of car. He listened to my needs and never rushed my visit. Marc explained or demonstrated the car from tires to electronics. He was fantastic! I drove away from the dealership with my 2015 Impreza feeling confident that I new everything about my new car. Thank you Marc!

Glen Houghton

31 de ago. de 2015

I have never bought a new car before and Marc Miller made it easy, hassle free and unpressured. He walked my wife and myself through the whole process from inquiry to purchase with friendly, clear clarity. He was patient and easy to work with. The other people involved, Andy, the sales manager and the finance person were also nice and efficient. I give this dealership 5 stars and would recommend it unreservedly to anyone.

Mary

13 de ago. de 2015

Walked in not knowing what i wanted to buy. New or Used, Forester or Outback. Test drove many cars. Felt no pressure to go one way or the other. Ended up buying new. So glad I did. But left this dealership feeling very good about my decision, and felt well taken care of. Both Matt our sales associate and (forget the guys name) in finance were awesome. Thanks for a good experience. Love my Subaru

Laurianne

13 de ago. de 2015

my experience with tri city Subaru was nothing less than perfection ,my salesman Pete Gordon was very knowledgeable and helpful in making my decision to lease or buy, he was courteous and friendly,professional,and not pushy at all, I ultimately decided on leasing a new Impreza sport premium hatchback, and the process was easy and all the staff members were nothing but kind and friendly I felt like I was being treated as a family member, once I finished my paperwork, Pete spent no less than 45 minutes going over the entire car with me making sure I knew what every new button and feature was, as well as every book that comes with my new car! That's a first for me,I couldn't be any happier with my decision to lease and with Pete and the whole staff that helped I highly recommend Pete Gordon and Tri city Subaru for anyone who is looking to buy or lease with ease and comfort not pushy and rushed! Many thanks to the whole staff!!

Nan04103

29 de jul. de 2015

There are plenty of dealerships in New England and this one stands out from the rest. From beginning to end they followed through with what they comitted, picking us up at the train station and keeping the buying process simple. I have bought other cars but never enjoyed the process until now. I will recommend this dealership to anyone who asks where I bought my cat. Thank you Micheal Arthur and Marcus for making a difference. My friend and I have been to many different dealerships over the years,at least two dozen times purchasing vehicles. His opinion is this has been the only car purchase that he felt good about! I agree whole heartedly! Go to this dealer if you want to enjoy the car buying experience.

Stephen Davidson

23 de jul. de 2015

Recently, we bought a new Outback Limited from Tri-City. They we're recommended by a family member who purchased a new Outback as well. They weren't the closest dealer to us, but well worth the trip across the state. We worked with Mike Arthur on the team and were very pleased by his approach, ability to listen, knowledge of all the car had to offer, proper recommendations on different features and his method for making the entire experience extremely pleasant. For us, the sales /purchase experience is the real crux of who we buy from and what we buy. Mike and the Tri-City Team know what their doing and are exceptional.

The Beckers

21 de jul. de 2015

We started looking for cars a year ago. Unfortunately at that time we were unable to purchase. When we came back, Matt remembered us from last year. He spent a good portion of the day showing us vehicles and helping us narrow down what we wanted for features. At that time there were no cars on the lot that fit what we were looking for. When one came available, Matt called us right away (before it was even on the lot). We set up a time to come in for a test drive. Matt had the car ready when we arrived. He was very patient and allowed us ample time to talk things over. Matt was able to arrange for the car to be detailed while we went through financing so that we could take it home before he went on vacation the next day. He even stayed late to make sure we were all set. He was friendly and helpful. We will definitely come back here to buy our next car. Thanks to Matt and all the staff for making our car buying experience a positive one.

Corinne

9 de jul. de 2015

We had a great experience purchasing the car back in Novemer of 2014. I was a little anxious about using the service department. Had bad experiences with a previous service department with our VW. As soon as I walked in, I felt welcomed! Everyone I have dealt with is helpful and friendly, even brought in our VW for inspection and repair. Having our new car thankfully we don't have to deal with any major repairs but just for the times I have been for oil change and inspection have been great!! Thank you service department for stress free experiences!!!

Elizabeth A

30 de jun. de 2015

I started looking for a vehicle a few months back and went to 2 dealerships in the Dover area. I went to Tri City Subaru and was paired up with Matt. Well let me tell you, Matt went over and above the call of duty in trying to get what we were looking for as well as what we wanted to accomplish with its use. We wanted a vehicle that could handle some Thule racks and Matt actually contacted Thule himself to get us the answers needed in making our decision. Matt would text me on his own time to find out if there was anything else he could do to help in our decision or a different outback was coming in and thought we might want to look at it. Well, after 2 months I contacted Matt and told him we were ready to make the deal and he made it happen on the night needed. It was late the night we purchased the vehicle and told us to come back at our leisure and he would go over anything we had questions on. Well, Matt-we love our Subaru Outback and the Tri City Subaru experience you gave us. Thank you again.....

Love My Forester

30 de jun. de 2015

After spending hours on line reviewing dealerships and vehicles I narrowed my search and headed out to Tri-City Subaru of Somersworth. With my mind made up as to which vehicle I wanted, I was curious if they were going to be able to place me into the drivers seat of my future set of wheels. I was then introduced to Jim Kearns to help me on my quest, he was very knowledgable,straightforward and he listened to me...something I haven't experienced in a long time. He never did try to sell me anything that I wasn't interested in. The test drive was great as he informed me of the all the features that came with the vehicle, and he answered all my questions. We then discussed the financing aspect of the purchase, when I left there was no pressure put upon me at all. Within two days I was back to pick up my 2012 Forester...With a full tank of gas,which I was not expecting. The paperwork was over with in no time thanks to Jim getting it done on his end. Jim went the extra yard after all the papers were signed, he took time to show me how to use the Bluetooth feature which came with the Forester...he reminded me about the distracted driving laws which are about to go into affect July 1st. Tri-City Subaru will always have me as a customer as long as there are employees like Jim Kearns working there.

D Stew

29 de jun. de 2015

While walking around the Subaru lot Matt Dugal was quick on assisting me with any questions I had. It was a nice experience because he didn't overwhelm me with aggressive sales tactics and gave me space to shop for my self. Upon purchase of my car he was very informative on the features and in and out of the car, with a great sense of humor too. If I were George and Kuato from Total Recall (1990 film) I'd give him 4 thumbs up. Very pleasurable shopping experience, Thank you Matt Dugal.

Steve

29 de jun. de 2015

We live in Manchester, NH BUT chose to buy our 2015 Outback Ltd from Joe and Marcus at Tri-City several weeks ago. Why? We went to Manchester Subaru and were treated poorly indeed. No car to sit in or test drive, no brochures and a general "I'm just too busy to talk to you" attitude. Then, when we started our shopping in earnest via the web, Manchester responded with what sounded like a fair deal but then applied some verbal pressure in the manner of "...c,mon, let's do this deal TODAY!" which is a total turnoff to us.......contacted TriCity via email and the exact opposite including a very aggressive deal and lots of info that even former Subaru owners like us did not know, including very specific info on prices. Cannot recommend Tri-City and Joe/Marcus more highly. Worth a 45 minute drive to see them.

MH

28 de jun. de 2015

Great Service, very helpful! Matt Dugal walked us through the sale and helped us get exactly what we wanted. My family has always been impressed with the great service Tri City Subaru provides to its customers!

Socrates

21 de jun. de 2015

Have purchased a few cars at Tri City and they have all been like no other car buying experience. Friendly, genuine people, always top trade-in value and a quick, no hassle deal! You wait, half expecting some of the dreaded, cliched *car buying* experiences but they just never occur. Extremely refreshing. Thanks, Matt and Andy for doing it right!

Seaness

19 de jun. de 2015

If my family needs a car, we go to Tricity Subaru. Every experience at this dealership has been outstanding. Mike Arthur , sales and leasing, has an easy approach to selling you a new or used car. Mike has worked in all areas of Tricity, so he knows the product and the dealership. My service advisor, Clyde Board, makes sure that all our Subaru cars are well taken car of. With the quality of a Subaru and the Tricity service people ,our "car worries" are few.

B/T Young

18 de jun. de 2015

We knew it'd be a Subaru Forester, just didn't know what features or where we'd buy it. Seeing our daughter had bought at Tri-City last fall we knew from her experience they'd be on the list to visit. The ease of working with Jim for her car was no fluke. Matt created a relaxed atmosphere of listening and making it easy for us to test drive and understand the features. His approach was to service, not give high pressure. Before leaving, he assured us they were interested in working with us and would value our business. He had great follow-up to our questions after the visit. Once we knew what we wanted and called him, he worked with us and made it amazingly easy to begin the process over the phone. When we picked up the car, we continued to get the same strong customer service focus. Such a comfortable, relaxed and enjoyable experience that will be with us as we enjoy the adventures in the Forester. As the neighbors came admiring the car, we couldn't speak highly enough about the car and the experience of buying it at Tri-City.

Amanda & Michael

18 de jun. de 2015

Matt Dugal was awesome! Made everything quick & easy. I couldn't believe how stress free getting a car could be. He showed us how everything worked & was very personable. We will definitely be buying another car in the future from Tri City Subaru!

IBUYALOTOFCARS

16 de jun. de 2015

Tri City Subaru is the kind of place you walk into and everyone smiles and welcomes you. I have purchased 3 new Subarus from MIKE ARTHUR at Tri City Subaru in Somersworth, NH. I was amazed at how he and the dealership do business. Honesty and professionalism seem to be their key values.They have gone above and beyond my expectations. I will continue to go back to them for both service for my cars and sales.

Busy Mom

6 de jun. de 2015

I have all good things to say about Tri City. They took good care of my previous two Subarus, and had a nice selection when it was time to purchase the third one. Matt Dugal sold me my Outback. He made the process easy!

Rachael

2 de jun. de 2015

I've now leased my second car from Tri-city Subaru and have always gone through the same salesman Mike. Mike has made both experiences simple and fast for me while using his knowledge to educate me on the vehicle. All the employees at Tri-City Subaru are very professional and knowledgeable about every vehicle and I couldn't have asked for a better experience or salesman!

LoriB

1 de jun. de 2015

Matt D. went above and beyond making a great buying experience for us. He was even kind enough to come in on his day off to hand over our new Forester to us. A very professional and respectful gentleman. A pleasure doing business with him.

Donna M

30 de may. de 2015

Matt Dugal provided us with great service in assisting us with the purchase of our 2015 Forester. He was very knowledgeable of all of the cars features. There was no sales pressure and my husband and I felt that we received a fair trade for our old car. This is my fourth Subaru, great cars and Tri-City Subaru is a great dealership.

castinekate

28 de may. de 2015

I recently purchased a new Subaru Forester at TriCity Subaru and had a great experience! This is is my third Subaru and have dealt with may different dealers. The people at TriCity were friendly, knowledgeable, and all seem to love what they do. Marc Miller worked to help find me the perfect car at the best price and I would recommend everyone I know go talk to him when they are looking for a new vehicle! Thanks again Marc!

TimNH

20 de may. de 2015

I arrived at the dealership and was walking the front line when I was greeted by one of the sales staff, Peter Collins. He was very casual and friendly and we began to chat about the product line, which I had no overall experience on. The car was really for my wife, which I had no idea as to what model she was interested in. She was at work and her instructions for me was to "find a good deal on a Subaru". Pete was great to talk with as I had no product knowledge on them. So, after several phone calls to the wife, photo's and texts, I found a car she was totally against lol. She, of course, is very practical to needs and price (sadly I'm a bit opposite). As Pete and I were working on a solution she spotted a car on their website and Pete set up an appointment for her and I to view it. We drove it, she liked it, and we agreed to buy it. Pete was awesome, friendly, open, and honest. He answered all our questions and made to purchasing experience so easy. Also, Ben in the F&I office was great too. He put everything together for us to get great financing, even making sure the extended warranty fit our realistic needs. No one over sold us and they did ALL the work for us! Great job guys, there's not a lot of decent dealers out there and it great you are there in the community! Thank you!

Jonathan K.

18 de may. de 2015

My visit with Tri-City Subaru was an all around great experience. After having visited a Nissan dealership the day before, spending 3 hours and 4 different people trying to convince me to buy a vehicle just because I walked on their lot, the Subaru dealership was a breath of fresh air. From the moment I walked on, the customer service (Marc Miller) was nothing short of perfect. No pressure, helpful, courteous and respectful. He told me his name, showed me the locations of all the vehicles and told me if there was anything he could do to help to let him know. Unlike previous dealerships where salesmen follow you and not just let you casually browse. After a few minutes I decided I wanted to test drive and Marc was right there to help. On the test drive, he explained all the features of the current car, and what else was available and knew how the technology worked, both in the car and under the hood...being an engineer I was impressed that my questions got answered without hesitation and satisfied that I didn't leave with unanswered questions, regardless if it was a typical question or not. After the test drive and the great customer service, I was sold. There was one car with all the features I wanted on it's way in, they held it and I picked it up the day it arrived. When I pulled in, there was my new car waiting for me. Again Marc reviewed all the features, we took the car for another drive and I signed. I couldn't have asked for a better experience...and the car? The XV Crosstrek...it's an incredible car. I'm getting roughly 10 mpg more than my previous car, the adaptive cruise control is an absolutely fantastic technology coupled with the CV Transmission. I got the fully loaded version and I'm happy I did, the Eyesight system is great, the controls intuitive and as much as I would hate to see snow after this past winter, I'm looking forward to driving this car in the snow. If I could give this total experience more than 5 starts I would. Car dealerships and their sales staff shouldn't have to pressure you to buy their car, the cars value proposition should sell itself and as such respect, courtesy, and knowledge is what I would expect out of the staff. Tri-City Subaru hands down is a great place to shop and I would recommend I to anyone looking for a pressure free car buying experience with knowledgeable staff.

Paul F.

14 de may. de 2015

Have been researching new cars for a while now. I visited one dealer and called two other dealerships to test drive and locate the exact car I wanted. No one had the exact car I wanted, the test drive dealership made it sound as if I'd be lucky to ever find a match, the other two were willing to search but preferred I order a 2016 model and wait another 3-4 months. Fortunately I then visited Tri-City based upon a friends recommendation and even more fortunately I was put in touch with Matt Dugal. Matt sincerely listened to my wants/needs and the first thing out of his mouth was "we don't have an exact match on the lot, but can do a dealer swap and have your car here within 2-3 days on average". Within minutes they found several matches in New England and assured me that they had located something that would make me happy. I placed a deposit and headed home. Ten minutes after my leaving Matt called and informed me the car was on its way and would be ready for me to pick up in the morning. I never once felt like he was pressured to do anything more than to make sure everyone got a fair deal all around. The next morning my car was there waiting, the value they placed on my trade was very fair to all parties and Matt spent a great amount of time with me going over all the features of my new car. Despite the inevitable learning curve he wanted to make sure I was completely comfortable with the car and answered all my questions. I was extremely impressed with Matt, the Sales Manager, Service Reps and everyone I met. If their service is as good as their sales side I'm going to be a very happy long term customer. I would definitely recommend the dealership and most certainly Matt Dugal. He'll treat you with respect and integrity.

Impreza fan !

6 de may. de 2015

Bought this amazing Impreza from Tri City Subaru.. Matt Dugal was incredible - he was so knowledgeable and trustworthy. Would recommend Matt to anyone who needs an honest person to help you buy a car.

Redsoxnwrx

5 de may. de 2015

I recently bought a new car and I love my purchase. The salesman (Matt dugal) was very knowledgable and helpful. I even had a question after I brought it home and he called me with the answer on his day off. I would definitely recommend this dealership and make sure you ask for Matt dugal. W

Allie

2 de may. de 2015

My parents highly recommended me to see Matt Dugal at Tri City to buy my new Crosstrek. Matt is very professional and is very personable! He made the whole buying experience easy. He was also knowledgeable with explaining how to use all of the new technology in my Crosstrek. I would definitely recommend him to anyone that wants to buy a new Subaru!

KRav

15 de abr. de 2015

we had a quick, no hassle purchase at this dealership, very attentive sales staff, highly recommend this dealership.

Mike buckley

12 de abr. de 2015

Was shopping around for a new car Matt came out and help me let me take a nice test drive in was awesome and great help

michael tompson

8 de abr. de 2015

i bought a new sti.matt dugal was very good to deal with.was not pushie.every one i delt with was very kind and cared about the customer.matt dugal made buying a car very enjoyable.i would highly recommend him to every one i know.great dealership.

Matt Tompson

8 de abr. de 2015

Worked with Matt Dugal. He is very easy to work with and cares about his customers. Traded in my legacy for a new WRX. The process was very easy. I definitely reccommend this place. Everyone there treats you good.

Donna F

4 de abr. de 2015

When looking for a new car my daughter recommended that I check out Tri-city Subaru and ask for Matt Dugal, due to her positive experience. Matt worked with me to find the perfect Subaru that met my needs. The car buying process can be a stressful time, however Matt made it more enjoyable. Thanks to Tri-city for a great sales and service experience.

Adam B

4 de abr. de 2015

We purchased 3 Subaru's from Tri-city so far and look forward to new vehicle purchases in the future. Having the opportunity to work with Matt Dugal has been great. He's very low-pressure and is very pleasant to work with. Overall a great dealership and purchasing experience!

Lindsey B

4 de abr. de 2015

I've had excellent experiences over the years at Tri-city Subaru. In particular, I've enjoyed working with Matt Dugal. He really took the stress out of the buying process and made it fun. I highly recommend Tri-city Subaru and working with Matt for a great experience!

Deborah Nugent

4 de abr. de 2015

Matt was very knowledgeable and courteous. Helped me differentiate various models and took me on a couple test drives. I ultimately putchased another Forester. Thanks for a pleasant buying experience Matt and Andy Cyr!

Charlie C

4 de abr. de 2015

Bought a used car from them, not even a Subaru. Scheduled a test drive, car was ready when I got there. Price negotiation easy, no drama. Theh even drove 40 miles to pick me up at home when the car was ready. Unbelievable. Wish they were closer to my residence.

ellens49

15 de oct. de 2014

I have never ever owned anything but a Ford. It was time to move on, Shopped all around and landed at TriCity. Great Job Ben Allen on selling me on the 2014 Subaru.

Terry Kolodgy

5 de sep. de 2014

My husband and I went up to look at a vehicle recently. Our vehicle is in prime condition and they offered us way below what we know what it is worth. The salesman was scratching his head half the time although he was nice he was clueless as to how to do his job. He had to go and ask the owner every question we had. The owner came back with an offer which was well below what our vehicle is worth. He said he would get back to us. He never did. I guess we were not good enough for them They made us feel very inferior. That is okay we will take our business elsewhere we do not need to be treated like that.

Ram

12 de ago. de 2014

I bought a used car here. I really liked the way they made the deal and i feel they are reliable dealers. They understood my financial situation and provided a good deal. I will sure continue having business with them and refer them.

smiley47223

5 de ago. de 2014

I cannot say enough good things about Our salesman Joe Bova. He worked with us to find the perfect car for our needs, and budget. My wife and I could not be happier with our Outback. I highly recommend this dealership!

harrissquint

23 de jul. de 2014

I seriously shopped around to make sure that I was going to get the best deal on a new impreza. I contacted 5 area subaru dealerships.There was no tough sell or shell games! In the end, Tri-city was the clear winner. I only regret all that time lost dealing with the other places - Tri-city offers you the best deal the first time. Other dealerships matched their price on the car yet offered me 3000 below KBB value on my trade... Tri-city's first offer on the trade was spot on - and they still came up 500 dollars on the trade to make me happy. Customer for life!

cschne4life

28 de may. de 2014

I needed a car stat, since my previous one failed inspection miserably. I knew what I wanted since I had been expecting this situation for some time and had started my research months earlier. So when the day came, I searched local dealers, and found two used Subaru's that almost met all my criteria, both of which were at Tri CIty. We arrived at the dealership around 9:30 AM on a Saturday. Andy had reps on the floor and within about 15 mins I was out on a test drive in car number one. By 12:30pm I was approved for financing and I was signing papers. We still had plenty of time to enjoy the day and my new to me car. I said the price was good vs great, because it was, but I also didn't negotiate at all since the price was both near my target and I knew that their price wasn't far off from the kelly blue book. Also, the sticker was higher than what was listed on the web, but they honored the web price, which was a significant discount as it was. I also wanted to be in and out, no offense to the sales crew, I just like to enjoy my weekends as much as possible.TL;DR: Fantastic service, great car, will return next when I'm ready for the next one.

stevensavoy

17 de may. de 2014

I stopped by Tri City Motors on the way back from a business meeting with some time to kill. Marty and Andy were knowledgeable and friendly with absolutely no pressure. Upon my request, they worked so hard to get to where I needed to be financially, that I had no problem purchasing the vehicle on the spot. A first for me.Of course, I also liked the vehicle, which Marty was more than happy to let me drive several mile to get a true feel for it, while we talked about football.I would also like to mention Mike Arthur, their Subaru specialist and how well he explained everything about the car when I picked it up. Pointing out several cool features that I wasn't even aware of.I buy a new car every three years because of the amount of driving I do. I never purchase a vehicle to day I test drive it. Always feel I need to sleep on it first. The fact that I bought this car basically during a drive by test drive says everything about what a terrific dealership this is.I can promise you, when I'm ready for a new vehicle in a few years, I'm going straight to Tri City motors again.Sincerely,Steve Savoy

Cheryl G

4 de may. de 2014

I was at the end of my rope and my mom suggested we go to see Jim at Tri City because he had been so good to her, we went in told him what I could afford for a payment and what I wanted in a car and within 5 minutes I was sitting in my car!

bevied

8 de abr. de 2014

I just purchased my 5th new Subaru from Tri City Subaru. I have been dealing with this dealership since the early 70's and have not found another dealership that compares to the Sales & Service provided at Tri City Subaru. I would recommend this dealership to all of my friends, family and aquaintences. I also find the service to be exceptional and the sales department to be outstanding. They go out of their way to make sure you are 100% satisfied in both areas of the dealership. I give this dealership an A+ rating!

Pen12

23 de mar. de 2014

I first checked out Tri-City Subaru on the advice of a friend. I got on the web site and checked the vehicles. I was looking for either a Forester or Rav 4. Low and behold I found a used Rav 4 and a Forester I was interested in. I spoke to Salesman Joe Bova. He was very courteous and answered all my questions. He had no idea if I was coming in or not, but he still took his time with me and made sure I had all the information I was looking for. We spoke for almost 20 minutes. At the end of the call I thanked him and he said that if I had any further questions please do not hesitate to call. I did indeed call the next day and set up an appointment to see both cars. When I got to the dealership and met Joe, I was equally pleased (and surprised) that he wasn't like the "typical" car salesman. I was still indecisive on vehicles and he took the time to show me the benefits and advantages of each car compared to the other. He helped me match the correct car for me current needs. I was really impressed by the no pressure approach to purchasing a vehicle. After all was said and done I ended up purchasing the Rav 4. The reason I came down to the dealership was because of the way Joe was on the phone to me. I'm sure that dealers get calls like mine all the time and nothing comes of it and then they feel like they are wasting their time so they are short on discussion and pressure the next buyer because of the same old same old. After meeting Joe and dealing with him, I was just very impressed and knew that I really had an honest dealer. ( not many left) Joe's attitude, knowledge and behavior towards me was the reason I bought this vehicle from Tri-City, as well as researching the dealership. Joe is an asset to your company. As a matter of fact everyone who worked there that I ran into greeted me. What a great atmosphere!!! Other dealerships I called I would not even go to and check out the vehicle because of the way I was spoken to on the phone, because I couldn't guarantee them a visit or test drive. Overall I had a fantastic experience purchasing the vehicle and will have no problem recommending this dealership to others. Please feel free to use any of my statement. If you have further questions please don't hesitate to call me, 520-8158. Thanks again for a great experience and restoring the faith in buying a car!!!!!!!!!!!!!!!Sincerely, Richard Penney

BOB C-L

21 de mar. de 2014

We were in need of a vehicle that could manage the large hill that leads to our condo complex.After I did an extensive research of my options I decided to go to tri-city Subaru and test drive an impreza sedan.I was turned over to Mike Arthur who took care of me and answered all my questions I had.I came back for more than one test drive to make sure of my choice and each time I never felt that I was rushed or pressured into making a purchase.In my life time I have owned over forty cars and needless to say have had more bad experiences then I can count.I was very pleased with the way Mike Arthur conducted business and it was one of the less stressful transactions in recent years.The car so far has met our needs in snowy situations we have dealt with.I look forward to doing business with tri-city Subaru in the future and highly recommend Mike Arthur for your purchase needs he was GREAT!!!!

jrwpd

25 de ene. de 2014

Searched vehicles on internet and set up appointment to meet with Marcus. Made appointment for Saturday asked Marcus if I was to ask for him and he replied YES stated he would have selected cars ready and waiting for me. Also stated no issues with financing good credit numbers. Arrived on time and asked for Marcus. Steve advised that he doesn't work on Saturdays.....Odd why make appointment? No cars were ready for me to test. Steve did find my file and got cars to test. Ultimately left with no car due to financing issues? Thought it was all set or at least that's what I was told? Drove down the street to Kia of Somersworth found a more expensive SUV with 5.9% financing. Tri-city Subaru the key to a good reputation and return sales is deliver what you tell people, don't BS them through the door. But on a good note kudos to Steve a pleasure to deal with.

ScoobyDooby9

8 de nov. de 2013

They treated my friend and I like criminals. About a month ago we came in to test drive a BRZ, it's not like they were the only dealer that had one either. We came in with a 370z, so its not like we didn't have the funds or know what we were doing. That shouldn't matter anyway, everyone should be treated like a serious buyer and this dealer treated me like a joke.I went to another dealer the same day, and purchased the same day. Unbelievable the difference in customer service that I got.Not to mention TriCity is just a poor dealership, but the chairs are just sooo uncomfortable. Please invest on something I can sit on, not that I'll be back anytime soon after that experience.

stover41

6 de oct. de 2013

I had a 2000 Forester that was fine,but being eighty I wanted more comfort and security. For 13 years Tri-City did an excellent job in servicing my 2000. Joey and Sue are fantastic. So, with that background I went to Tri-City for my car search. Michael Arthur,from sales knew his business. Informative and professional. Working together we found a 2013 Forester with all the" bells and whistles" .Next was the paperwork. Robert Arthur handled everything .Robert made an involved process painless. So, here I am a very satisfied Tri-City customer!

B's fan

13 de ago. de 2013

Pleasant to work with and patient. Certainly one of my better experiences purchasing a vehicle.

Subcar2002

7 de jul. de 2013

I had purchased a vehicle from a used car dealership, there, I admit it. That wasn't so bad as the fact that I didn't take the time to research the reviews with this individual and his business, my fault as a consumer. I had the Subaru Forrester 2002 for all of three weeks; each week returning with a new problem. Week three the vehicle became unusable, leaving me in a go no where, heated argument with the owner of the business. I immediately brought it to Tri City Subaru, where I was less then pleasant, and I requested a diagnosis of the car; for I was being blamed for the problems with it. Sue didn't skip a beat; she took my info, took my key, and took the car. Never once being unprofessional, never once being impolite, dare I say, customer service at its finest. I personally work with customers all day long. I try to maintain the mentality of treat of how I would like to be treated, it's not an easy thing to stay calm when the customer in front of you is angry; and lets not forget I didn't buy the car from you! In the end, I received my independent diagnosis, and the lender rescinded the note, the "dealer" took his car back, but only, because Sue took time to deal with me, do her job properly, and provide me with an accurate diagnosis and documentation. In the time that it took for me to resolve my car issue, I lost and entire pay period of 2 weeks. I had to report to my superior every morning to give an update to my status. I can tell you truthfully that while I was explaining my situation, Sue's name and Tri City came up. I was told that the secretary and her husband are customers there, and he loves to deal with Sue. This possibly saved me a second time as my work was not happy with my absence for 2 weeks, but they knew the situation was in capable hands, being Sue's. Sue could have easily given me the cold shoulder, or told me she was too busy, but she didn't. I can't thank her enough either, because aside from the mechanical failure's this car, it had major safety issues. I have three boys, 16, 14, 12, this was family transportation. Her informing me of this is the most important part of the whole review, for the other selling dealership passed it for safety out of their own shop. Sue has a friend for life, whether she wants one or not. Tri City has my respect, and if our financial situation ever clears up and we are able to purchase a new vehicle, we are coming to you. Thank you, Colleen Maher

AshtonRW

20 de abr. de 2013

Joe Bova is very helpful and he knows all about the cars. He is a good person to do business with. He is very honest and hard-working without being pushy about it. Tricity is a great dealership and I always refer people there. Joe came in to work on his vacation to help me.

janiep

16 de abr. de 2013

My husband and I stopped in one Sunday after having driven other makes and models. I knew mileage would be very important this time around and having had an AWD I felt that was pretty important living in NE. We met Jim Kearns as we were wandering around. His sincerity, laid back manner, and knowledge of the vehicle was impressive. Jim answered all our questions and more.He brought us the keys and told us to take the car out and try it. My husband decided to stay so I got in and left the lot. When I returned I was in love with the vehicle. My husband said to Jim "what should we do?" Jim kind of chuckled and said "whatever you want to do." Right there that sold me not only on the car but Jim as a salesperson. I wanted a color and model that was not on the lot but within a few days he called and said he had found one and it was now at Tri City Suburu. When we went to pick it up he not only was very thorough in going over my new car and all of it's details but he programmed my Bluetooth for me. He did this in a way that even I, a low tech person, could remember and understand. This is why I gave the ratings I did.

perogi

13 de abr. de 2013

Mike did a great job helping us with the car that we wanted. He was extremely knowledgeable about the car that we looked at and was helpful in setting it up for us after we purchased it. I plan on using Tri City for future car purchases.

Vworkman55

10 de abr. de 2013

Joe Bova, just sold me my 2013 Subaru Impreza, he knew I needed the car as soon as possible, he went above and be on to find me the car I wanted and had it ready and waiting for me, we breezed through the paper work and I was on my way in no time. It was a nice change to work with a car salesman who listen to my needs and delivered! Thank you Joe!

tkgrower

1 de abr. de 2013

The team at Tri-City Subaru is the BEST! I have had my Legacy serviced at the Somersworth dealership since 2008 and would recommend doing business with them in a heartbeat. The entire team is exceptionally friendly, trustworthy, professional and knowledgable. My Subaru is a 2005. I have done business with three different dealerships (including Tri-City) since purchasing my Legacy new. I travel 40 miles, one way, to have my car serviced in Somersworth; enough said-they are the BEST!!!

RenatoSunico

19 de mar. de 2013

Its been years since I bought a car review here, but after several recent attempts to buy a car at other dealerships and my experience with unethical pricing, poor communication, etc. thought it fair to reward this dealer with a very positive review.Eric Mancuso, long gone, was excellent. Price he quoted was price I got, low dealer "documentatee fee", they got me a great rate on financing and Sue of Service.. fabulous.I wish all car dealers would send their staff here for training on how to create a positive customer sales and service experience.

STabory

18 de mar. de 2013

This is the third Subaru I have purchased from Tri-City Subaru and they have saved me money every time. There are no gimmicks and, hands down, they are the easiest dealership I have ever worked with. Tell them what you want and they make it happen. Andy, Joel, and Robert delivered more car than I expected, at less money than I expected, with attitudes you can't beat!

ilovemycar111

16 de mar. de 2013

I love my care. Joel Purdham was a great salesman. He intrdocued me to a vehicle I didnt imagine I could ever own and now I do!!! I am really happy with the entire meeting. Everyone was nice, fun, and professional. I will be coming back there when I am ready to buy my next one!!

canam36

4 de mar. de 2013

I've been a customer of Tri City Subaru for over 10 years now and keep coming back for the same reasons - great people and great service. This is the first time I bought a brand new car, the XV CrossTrek, and the experience was great. Mike was attentive and really listened to what I was looking for. He and I were able to negotiate exactly what I wanted (including the financing) with no "pushy salesman" tactics. They had to locate the exact car I wanted, which they were able to do in 2 days, and then 2 days after that I drove my CrossTrek home. I can't recommend Tri City Subaru enough for both buying a car and then maintaining it. My other car has 225,000 miles and still runs great thanks to their service department. I will never go anywhere else for my car purchasing or servicing needs!

SethW

25 de feb. de 2013

This dealership is top notch. They made the buying expirerence so easy and went out of their way to make sure I had what I wanted. I was not even looking to buy a new car but when my 2009 forrester was in for service and I was told that it had some pretty maintaince coming up along with a major repair that was going to be needed I decided to buy a new car. They gave me to dollar for the trade in even though they new the work that was going to be needed soon. Roger hand Andy made sure I was informed about the whole process. In fact I did not even have to come in do do anything until the car was ready to be picked up. Andy went out of his way to find me the car I wanted and even drove 150 miles away to get it. This is my fourth subaru from tricity. I have stopped shopping around because I know they will take care of me.

lbragg

19 de feb. de 2013

I had one of my best buying experiences, it was really about what I wanted vs. just making a sale! Great friendly people. Highly recommend

Subaru Lover

24 de ene. de 2013

This is my third Subaru that I have purchaced from Tri-City!!! The staff is helpful and friendly. I am always telling all my friends and family to buy their new cars from Mike Arthur :) He went above and beyond in helping me find the right car. Great overall experience again :)

TJ11WRX

18 de ene. de 2013

I have purchased my last 4 vehicles from Tri City and I have never been disappointed. The Family owned and run dealership staff goes above and beyond. From sales and service to parts and finance they make you feel comfortable and well educated through the entire purchasing process. Not only do I purchase my vehicles from Tri City but that is the only place I will service them as well. Knowing that a certified Subaru technician is working on my car makes me feel very comfortable. If I have questions the service advisers take the time to explain it.Purchasing and servicing from Tri City has become a tradition in my household and I look forward to carrying that on for years to come!

ToddLC

10 de dic. de 2012

Best car buying experience ever.Matt made the whole transaction, painless.I explained what I wanted and how I wanted to do it.And that's exactly what they did.

car4lessguy

25 de nov. de 2012

Bought my BRZ from them. Marcus had very good patience to answer all my questions and worked with me the whole process, and got every tiny requests done right. Mike did a good job of wrapping up the delivery process. And the service team was kind enough to let me into their bay and install the magnets on. That's what I'm talking about -- good service is when you heed to your customers' requests.Good prices. Good people. Job well done.

mikebates1

19 de nov. de 2012

Bought a 2011 Forester from Matt Dugal. Liked his customer service so much, I bought a 2012 Impreza for my daughter. Have had regular service done and the service department greets me by name whenever I come in. Sue, Joe and Joey are great. They accomodate all my needs quickly and efficiently. All in all, a great dealership and a great experience. It helps that our vehicles are better than we ever expected!

aar5

8 de nov. de 2012

I had a very positive experience purchasing my most recent Subaru from Tri-City. I found Matt Dugal to be informative, helpful, and patient as I made up my mind. As a fairly inexperienced car buyer, it was important to me that my dealer not rush me into making a decision, and I felt Matt provided that for me. I would definitely recommend Tri-City, and especially Matt Dugal, to others interested in buying a car.

jmarchesi

28 de oct. de 2012

This dealer responded to my internet query quickly. From the moment I walked in the door, I was treated with courtesy and respect. When I explained what I was looking for, Joe focused on giving me what I wanted without trying to get me to "up-grade" and spend more. I also received the best price immediately, unlike the other dealers I visited that wanted to play games with the price. After going to several other dealers, I came right back to Tri-City with my check book and bought exactly what I wanted. Joe and the other dealer staff were professional and took all the expected pain out of this car-buying experience. I would recommend Tri-City Subaru to everyone.

Vera B

6 de oct. de 2012

Had both my Subarus serviced. Wasn't happy at first, they made it VERY Right. Sue is totally cool, and I will be back for my next service, and when I get around to replacing my Subaru (in 20 years!) I will go back to them.

Rough Country Road Rider

29 de ago. de 2012

I brought my car in for routine maintenance. The service manager told me that the sound I heard in the air system was a whole nest of mice, living and dead. The repair would be expensive, and they suggested I not drive the car in that condition. The service manager let me use the phone to contact my insurance company, talked to my insurance representative to discuss the damage, tried to arrange a local car rental, and in lieu of that, rearranged their loaner schedule so I could use one of theirs. The repair took three weeks. They could have done it faster, but they wanted it to be perfect. When I got the car back, they had totally detailed it inside and outside. The car is perfect, the process was seamless. Excellent customer service.

JWHL0649

22 de ago. de 2012

I went in for a routine oil change. My car was taken in on time and I was on my way again in no time. Joey and his service team are great, especially Sue! A pleasure to do business with. They are one of the reasons I keep coming back to Tri-City Subaru. I am on my 8th Subaru and most of them have come from Tri-City!

Outback Owner

16 de ago. de 2012

I have owned two vehicles purchased from Tri-City Subaru and both purchase experiences were great. The salesperson was extremely knowledgeable about the models in which I was interested and exhibited a lot of enthusiasm regarding the products. I have always been more than satisfied with the the total purchase experience from shopping, test drive, pricing, financing and orientation to the new vehicle once purchase is finalized. The service department is also tops on my list for dealerships in this area. The manager and service reps are professional and very pleasant. I have never had a bad experience with any routine servicing or repair. Never has the final price of a repair been higher than the price quoted, nor have the technicians ever gone ahead and done any additional work without first discussing it with me first. They also offer courtesy limousine service after you drop off your car for repair along with pick-up service at the end of the day to get you back to the dealership to pick up your vehicle after repairs have been completed. All in all, it's a great place to take your business.

7EastCoast2

15 de jul. de 2012

I'll start with the "why." After the transaction for my vehicle was complete, I noticed a series of significant scratches on my car. Jim and the rest of the staff ensured that this issue was dealt with appropriately. I was able to schedule a convenient appointment with an affiliated body shop immediately. Since I'm not yet 25 and couldn't take a loaner car to work for a couple days, Jim volunteered to drive me to work off the clock at 6:45 AM. Ultimately, Jim and the staff got the job done hastily, thoroughly, and free of charge.In addition to providing extensive and convenient maintenance I never felt as though Jim was trying to sell me down the river. He is a realist and believes in his product. He'll let you test drive your car of interest alone and thus you won't have to feel awkward about unleashing the car. I was able to run the car through a gambit of my own quality assessments without any dealer bias. I stand by my statements about Jim Kearns and the staff at Tri-City Subaru. Employees there are friendly, knowledgeable, and they hold themselves accountable.

shannongennaro

13 de jul. de 2012

Very happy with our experience. We would definitely recommend this dealership to others!!! Everyone we dealt with went out of there way to help us!

thaley

2 de jul. de 2012

The dealership has a great selection of new and used vehicles. The sales staff is friendly and informative. The process of purchasing the vehicle was honest and straightforward. The price of the vehicle was very competitive. I left the dealership with the vehicle I wanted feeling as though I had been treated fairly and respectfully. I would definitely purchase another vehicle from this dealer.

AndrewCambridge

23 de jun. de 2012

Robert answered all my questions very professionally. Got my Impreza for the price I wanted to pay for a month. From test driving to driving the car home was less than 2 hours. That was the best part.

celdridge

22 de jun. de 2012

Not only did they work as a team, but the helped provide the best car buying experience. They told me they would beat a competitors price, and not only did they beat the price, but instead they demolished it. I WILL be recommending them to everyone I know who is in search for a new car.

CJN1116

9 de jun. de 2012

We were looking for a very specific car to meet our needs and Tri-City had just what we wanted. The sales and finance team worked quickly to help us drive away in our Certified Pre-Owned Forester within just a few hours. This is the second time we've bought from Tri-City (bought a CPO Impreza a couple years ago), and I would highly recommend checking them out first if you are looking for a dependable car and want to work with friendly, professional staff. We've had no problems with the Impreza so far other than regular maintenance, and although we've only had the Forester a short time, it's exactly what we were looking for and we are very happy with our purchase.

kingshwy

7 de jun. de 2012

We visited Tri City Subaru for annual service to my wifes' Forester and while there I inquired re; used SUV inventory as I was contemplating replacing my 13 year old Explorer. I met Robert and asked that he keep me informed if new inventory came in that would suit my wants. He did call a few days later with news that a trade in had just arrived that might interest me. In the meantime I had visited nearby dealers and had a unit I was interested in at another location and had searched the web for anything in NH that would be of interest also. I was totally disappointed with what I was seeing in terms of phony prices and comeons, confusing web sites etc.In addition to our current Forester, we have done business with Tri City Dodge many times over the years and have come to know and respect the Ownership family and staff. So, I went to see what Robert had come up with and although that vehicle did not fill the bill for me we came to an agreement on another trade in Forester that had also just come into the shop. As expected Robert and the whole staff made the purchase so comfortable and unlike most other auto sales experiences that I and others have witnessed. A week after the sales was completed Robert called to get my reaction to the car and did I have any troubles or complaints with the vehicle. I mentioned a couple of items that I was concerned with and before the phone conversation was over , I was talking with Susan and had a service appointment for the next week which went without a hitch, the items were corrected in a very short time compliments of the dealership. Needless to say another VERY SATISFIED Tri City Subaru customer

PembrokeNH

6 de jun. de 2012

I checked with some other dealers in my immediate area and no one had many vehicles on their lots. I decided to check further away and found that Tri-City had the best assortment of new vehicles to pick from. They went out of their way to make sure I purchased the exact car we wanted with our "must have" options for an unbelievable price. No pressure, friendly and the most relaxed dealership I have ever dealt with. I highly recommend Tri-City and would purchase another Subaru from them. Truly a premier dealership for New Hampshire.

joepep13

4 de jun. de 2012

I found Mike and Craig extremely helpful and willing to listen and spend the time with me I needed before deciding to purchase my 2012 Subaru from Tri-City Subaru. This is my fourth Subaru and the three previous ones were purchased at Exeter Subaru.It's a pleasure dealing with Mike and he has been extremely helpfull.Joseph J. Puiia JR

Koc520

3 de jun. de 2012

Tri-city Subaru far exceeded my expectations. Jim Kearns was friendly, professional, and catered to my needs. Jim helped me find the car that fit my price range and put me in a car that I know will last. I would highly recommend this dealership. Thanks Jim!!!!

vrboals

29 de may. de 2012

I originally went in to get my new Legacy Serviced and saw this lovely Outback on the used line. Got great help with financing, they went the extra mile to get me in the car, plus they have an awsome service team who do what they say they will when they say they will do it. I'm the kind of person that is looking for a bargain in purchase, and customer service when getting the car worked on, and I got both here.

Bion Noble

26 de may. de 2012

We were looking for a new used car and found just what we wanted. The customer service in every department was exceptional, throughout the whole processes. We will continue to do business at Tri-City Subaru and will be sure to recommend their service to our friends and family.

susanallen

21 de may. de 2012

Robert was wonderful to work with. His knowledge of Subarus and ease of working with clents made our experience incredibly easy. We made a preliminary phone call to come in and were pleasantly surprised to have cars waiting for us to demo at our arrival. We ended up going in a completely different direction than what we had planned and this was no problem what so ever with Robert. At the end, we were still not there with price and trade and went home. The next morning we went over to Manchester and had a terrible experience. They do have the inventory but they also are a high pressure sell. They have to in order to move that many cars..... We ended up back with Robert and in a new car by the days end.

rroberge

11 de may. de 2012

Jim was very helpful and let me try out as many cars as I needed to. He explained the new car thoroughly to me when I picked up my new car..

deborahgerber

26 de abr. de 2012

Great customer service. Very reasonable price on the car and excellent follow-up. We were so pleased with how we were treated, the amount of time it took to purchase the car and how eager the sales staff were to meet our needs. We will be going back to purchase all of our cars from this dealership. It rises above the rest, hands-down.

rengland

4 de abr. de 2012

We were shopping online for a good deal on a 2012 Forester to replace our 2004 Forester. Tri City was the first dealership to reply and they offered us a good price on an actual vehicle in their inventory. Their price was slightly better than Edmund's TMV for our zip code. Other dealers responded more slowly and tried to get us to come in to see what they had to offer. They wouldn't make a clear offer on price before we came to their showroom. That's why we went to Tri City. Robert Arthur, our sales guy, was great. He's friendly and explained the car in detail. The business manager was also a pleasure to deal with. We felt that we had a good experience and got a very good deal (with no trade in and no financing).

Jscraf

3 de mar. de 2012

Robert Arthur was great going over the paper work and walking me through the process. He spent a lot of time showing me the car

tabek

17 de feb. de 2012

Doing business with Tri-City Subaru and salesman Robert Arthur has been a very positive and stress free experience. Robert was extremely knowledgeable about the vehicles we were interested in and his sales approach was low pressure and easy going. We bought a 2012 Subaru Outback that we love for a great price through an enjoyable sales experience. I would highly recommend this car, this dealership and this salesman to anyone.

eephun

17 de feb. de 2012

Tri-City Subaru scores a perfect 10 in my mind. The sales staff including Robert was great, very knowledgeable and approached you with no questions. Easy buying process. Great experience.

August Bick

14 de feb. de 2012

I bought a 2005 GMC Canyon from this dealership last year and my dealings with them has been nothing less than outstanding. Although I do not remember the salesman name, I do remember that the experience from the very start was short, sweet and very pleasant. I don't believe the whole sales experience took more than a few hours (start to finish). Everyone from the salesman to the finance manager to the service personnel, all phases went extremely well.I did have a few small issues with this vehicle, which were taken care of immediately. A special thanks to Sue in the service dept for her professionalism and willingness to "get the job done".

baerlya66

26 de ene. de 2012

Unannouced I pulled up to service and went in to explain the fan belt was screeching and we had been in an accident. Sue jumped in the car and drove it into service and had the belt fixed in less than five minutes.In the meantime I visited with Roger. He and Sue recommend the same body shop to repair the damage. Tri City does not have a body shop.After I convinced Roger to purchase my new book, Guardrails, God & Santa Claus, on Amazon.com Sue had the car ready and I headed over to the recommended body shop. Tommy came right out, took a look at the damage and summoned his estimator. In 10 minutes I had a very reasonable quote, the parts were going on order and the car will be fixed by next Thursday so my wife may head to Florida.Service just does not get any better than Tri City Subaru and their entire team.

dbarton

21 de ene. de 2012

The entire team at Tri-City Subaru were wonderful to work with. I am very happy with my new car and would recommend Tri-City Subaru to anyone I know.

jgauth74

18 de ene. de 2012

Robert did an excellent job of explaining the different packages and options availible with the new 2012 Imprezza line. He also compared it to the other cars within the Subaru lineup to ensure that I was making the right choice for my lifestyle. At the end of the day we both agreed leasing a 2012 Imprezza would be the best for me! He reveiwed all of the different functions of the Imprezza when I picked it up to ensure that I was able to fully utilize its many features. He also quickly scheduled the service work for my new fog lights. Robert is an excellent sales associate and I reconmend him to all of my family, friends and co-workers.

clmorri45

17 de ene. de 2012

I have been a satisfied Tri-City Subaru Customer for over 20 years. The owner Roger Plante is professional, friendly and accomodating. All departments, Sevice, Clerical, Financial planning work tirelessly to give you just what you want. I dealt with Sales & Leasing specialist Robert Arthur, my experience was amazing. He, attended to my every need, personally. It made the leasing process simple and so very easy for me. I am a disabled woman and he accomodated all my needs with professional discretion and kindness. Everyone at Tri-City is so friendly and willing to help. Pricing is competitive, service is swift and thorough. They are like family. I shall always take my business to Tri-City Subaru, "they are a cut above the rest" in my opinion.

James Orfanides

16 de ene. de 2012

I would recommend this dealership to all. Very honest and up front. Robert Arthur was a very knowledgable sales rep. that knew and went out of his way to explain all the features of my Subaru.Thanks

jfernald

4 de ene. de 2012

This had to be the most pleasant and stress-free car purchase ever! I stopped in "just looking" but knowing it was time to trade in my 2000 Subaru and left with a 2010 Subaru Impreza. Cruising thru the lot looking at their stock, a few vehicles stood out but it wasn't until Mike took the time to show me the different models on the lot, I found my next/new car! His professional-no hassle style was just what I needed to make the decision to buy from Tri-City again. Craig was great running through the vast paperwork and made it as painless as possible. The staff treated me like family - no smarmy salesmanship here. The last Subaru I purchased there kept me happy for 10 years, I'm sure this one will have the same life span. Loved the dealership, love the crew - Great overall experience. I would recommend them to anyone!

libbylou

14 de dic. de 2011

I will start by saying that I wrote one review, with similar ratings, which was removed by dealerrater.com reportedly for being "too vague". So, here are some specifics: I traded an '09 Impreza with approx 30,000 miles for an '09 Forester with just under 60,000 miles (I needed add'l cargo space). They gave me $15,500 in trade (the car needed minimal [tires, bumper touch up] in order for them to list it for resale at $19,500. I bought the Forester for $19,495. On my drive home from the dealer I noticed that both side mirrors shake, to an extent that makes using them nearly out of the question. The windshield has countless dings, some of which have been repaired, some not. The brakes squeak and the car's idle speed tends to change dramatically, and get fairly high, for no particular reason. I started email correspondence with Matt almost immediately after purchase. I was told that the windshield is not covered in any sort of warranty and the other issues could certainly be addressed by the service department. This left a bad taste in my mouth. I then began corresponding with Roger, who initially made it seem as though we could work something out wherein I trade the Forester in for a different car, hopefully one without a list of issues.Rather than informing me over the telephone, he requested I come to the dealer. I live in Maine so this wasn't super convenient but I drove to the dealer in hopes of remedying the situation...hoping for a win-win. Within minutes of arriving, Roger informed me that what I needed was "some buckin' up" which of course is not what I felt was needed. Shortly after, I made a comment something like "this is a crazy situation." Roger replied, "Oh, you were crazy long before we started this process." Again, this was not received well by me...to say the least. We then proceeded to discuss the financial piece, at which time, he informed me that he would give me $15,500 for trade in on the Forester ($4000 less than what I had paid one month before). He would, however, sell me a used car with minimal profit for himself. Of course, this did not feel like a very fair deal to me...nor did I feel very appreciated or respected as a customer. This is my 5th Subaru and I will continue to buy them but certainly not from Tri City. I know this review is long...I tried to keep it short and sweet but that was not an option. I base many of my purchases/choices on consumer reviews. I try to post reviews (both good and bad) whenever possible and I felt that writing about my experience at Tri City was worth making public.

mowerman

12 de dic. de 2011

This was the second Forester we have bought from Tri-City, and once again, Bob Arthur was our contact. He's a great salesman; he remembered us from our first Forester purchase of seven years ago! (I know because he remembered our trade-in vehicle!) We loved our first Forester, so when the time came to buy a new one, we didn't hesitate; went directly to Tri-City and bought a two-year-old, newer Forester. The dealership has been very responsive whenever we have needed service, or just needed some questions answered.

seamus_carney

16 de nov. de 2011

I pre-ordered a 2012 Subaru Impreza from Tri-City Subaru. I have emailed Marcus multiple times, with multiple questions. He is also very quick to reply and his answer are always informative, honest, and very helpful. This is all on top of getting a great price on my new Impreza. Could not be happier with the experience so far.

Sara03867

9 de nov. de 2011

I'm on my 7th Subaru and my 3rd from TriCity...we service our baby with them and no other and have always been EXTREMELY satisfied...Subaru Love is definitely the case with my family!

LRH

2 de nov. de 2011

We have purchased five Subarus from Roger, and loved every one of them, but it's the Service Department at Tri-City that I'm really crazy about. Sue Monaghan is the Service Adviser there, and she's the first face I see when I walk in the door. For me, she is why I keep coming back to Tri-City. I trust Sue. She is incredibly knowledgeable about how these cars work and all the things that might go wrong with them, from brake pads and bearings to ... um... an embarrassing rodent problem and how we can prevent it from happening again. Sue is able to explain how my car works, what parts are wearing down and why, when they should be replaced, how much time I can wait and still safely drive the car. She explains it all without making me feel stupid, which I greatly appreciate, and she helps me save money whenever she can. Always with a friendly smile, the personal touch in a personal way.

subaruwoman

4 de oct. de 2011

Professional, personal and customer oriented. Kind and friendly and sensitive to every customers needs. Competitive , but extremely fair and very open-minded.Overall Tri-City Subaru is a uniques and respected dealership. I have purchased 5 vehicles from them and am about to get my 6th. No weather, no tourain or vehicle mishaps, a dealer I can trust.

CarlessinNH

4 de oct. de 2011

There is nothing in my world that is worse than shopping for a new car. In truth, I would rather chew my left foot off (but that would further limit my transportation options). My experience with the staff at TriCity Subaru was fantastic. Their prices were competitive, the stock they had available on site was good. Mostly, however, the service that I received from the staff (especailly my sales guy Joe Bova) was outstanding. I found them to be responsive without being pushy. They were knowledgeable about their cars, and their competitor's cars - I double checked their facts on all counts. I walked away with a greater appreciation of car design, and safety. Further than this, I walked away with a GREAT deal on a reliable and pleasurable car. I know that I will drive for many happy years. If you want a pleasurable (read 'the least painful experience possible for me') experience buying a car, I would highly recommend this dealership and my sales guy: Joe Bova. They will be my first choice if I ever have the unhappy task of buying another car.Thank you, Joe, for saving my left foot!

joanefenton

1 de oct. de 2011

I was pleasantly surprised how easy it was to deal with Mike and Tri City Subaru. He knew what I wanted and let me decide on my choice Subaru Forester. I love my Subaru and when I first got my car, my neighbor came across the street to take a look. He was very impressed with my Subaru and today I wasn't surprised when my neighbor drove his new Subaru Forester from Tri-City Subaru into his garage today. I know my Subaru will give me years of pleasure and look forward to a lasting relationship with Tri-City.

karenconcannon

30 de sep. de 2011

Kathleen works customer service and is always easy and pleasant to deal with and has a great smile! Sue Monaghan, Service Advisor goes above and beyond making sure my car is in good running order and I am always safe. She always lets e know what has to be done right away and what can wait. Why is this important? I am on limited income and my Subaru is 10 years old! AS far as I am concerned this is the best dealership and I really like the people there. My only small complaint, I have to pay for service!!!!!??

Lorenzo999

20 de sep. de 2011

Tri-City Subaru is a consistently friendly and professional place to have your car serviced. Their prices are competitive, they take time to explain what needs to be done, they make every attempt to save money where possible, they keep to their appointments, and the staff is always courteous. I've been patronizing them for several years now and with a few different cars. In that time, my opinion of Tri-City has only improved.

bigdog03820

31 de ago. de 2011

great service we had an issue that was worked out in the end great service deoartment and sales team I would highly recommend. thanks guys!

rweymouth

27 de ago. de 2011

I had a very good experience at Tri-City Subaru. On my first visit, I told Mike I was just looking and he respected my wishes and was not pushy at all. He was very patient and answered all my questions in a friendly manner. I went back 2 more times before making a decision and never did he make me feel I had to make a decision about anything right on the spot. Andy was also great and worked to get me the financing and interest rate I wanted. This was my first new car and I had a great experience buying it. I would recommend Tri-City Subaru to anyone shopping for a new car. I love my new car!!

dearbhail

1 de ago. de 2011

I first met Joe a few months ago when I was wanting to determine if I wanted an Outback or a different car altogether. Although I made it clear I wasn't at the purchasing stage, but the information gathering stage, Joe didn't "shut down" like some salesmen would have. He stayed with me through a couple of test drives, was very polite and professional and not pushy at all. I left feeling like I had been talking with my dad or trusted family member about looking for a new car. It was a nice experience. Joe promptly followed up with me a few months later to see how I was, which I responded in kind to. Months went buy, and due to my car about to not being able to pass inspection, I was back at the Subaru dealership. I had been looking at Hyundai Accent and Elantra Touring models, more inline with my budget, and had a fantastic salesman at Somersworth Hyundai, named Rich Rice, but I really wanted the safety of all wheel drive in Maine's snow and wanted to see if Subaru had a car to offer that was more inline with my current financial situation than the Outback. I sought out Joe again in my quest and yet again, he was right there for me and with me through the whole process. Again, always polite, very comfortable and easy to talk to, and again the same trustworthiness showed through in our conversations. He didn't push anything on me, but seemed kind of frustrated as I was that there just wasn't an inventory of what I was looking for. Then one Friday night, my future car rolled in....Joe contacted me, and I bought it the next day! Financing was certainly not sure thing, but Andy, the sales manager was fantastic. Very personable, didn't make me feel uncomfortable, was very sincere in caring about getting me in the car I wanted for the payment I wanted. He was great! All in all, with being formerly married to a car sales guy....and knowing how most places do what they do, I will say that this Subaru dealership is NOT like most! The people I dealt with were unfailingly polite, not pushy, easy to talk to, sincere, and overall it was a great process, I cannot fault one thing. I love my new Subaru Impreza Outback and I love my new "go to" dealership! You can't go wrong with these guys!

pt020191

29 de jun. de 2011

I just picked up my 5th Subaru and the experience was great as always. Tri City Subaru has always provided the best service and have always been very helpful. The buying process was enjoyable with the friendly sales staff and everyone involved during the process. All my questions and concerns were answered in a professional manner. I highly recommend this dealer ship and look forward to dealing with them in the future.Satisfied Customer

djdemers

27 de jun. de 2011

We were looking for a new vehicle and looked at several dealers. We were really impressed by the knowledgeable and friendly salesman along with all the other friendly staff members we met. We did not feel pressured into buying anything and were very happy with the experience we had at this dealership. We ended up buying a Subaru Forester and we are very happy with this purchase. I would recommend this dealership and the salesman who helped us to other people.

lwpete

11 de jun. de 2011

The sales staff are the most helpful people I have ever seen at any dealership. We purchased a Forester last year before moving to Alaska. Joe helped us from the start, we never felt pressured to buy any vehicle, he just answered our questions and told us about the cars. Although we love the car, sadly it has had a couple of mechanical problems since the purchase. Now that we are in Alaska, we still needed to call Joe because we get little help from the local dealership. He has been responsive and quick to help us, really going out of his way despite the fact it's not even possible that we purchase a car from him again our go to get serviced at their dealership (since we're 4,500 miles away). Subaru should really commend these guys for their work!

minibrings

4 de may. de 2011

Sales was excellent, alas my sales guy, Eric is gone. Have brought back the car several times for service. I did not give them a perfect 5 as the service clerk, Susan is somewhat ascerbic which can be off putting. Just don't expect her to go out of her way and you'll be fine. The actual job the techs do is fine.

drewcrew

25 de abr. de 2011

My husband and I first visited Tri-City Subaru with the intent of buying a used Subaru Outback. Matthew Dugal showed us numerous used cars and provided us with information concerning prices and availablity. After considering our options and the cost of a used versus a new car we visited Tri-City a few days later and Robert Arthur showed us a new Forester with all of it's options and we took it for a test drive. Being dedicated Subaru car owners we immediately realized this was the car for us. After the test drive Robert explained in detail all the information needed for purchasing the car and we found our price very agreeable. We then submitted our information for a loan approval. After being notified of our loan acceptance we made an appointment to finalize our sale. When we arrived at Tri-City Subaru our car and Matt were waiting for us. We then completed our paperwork with Craig Bettencourt the business manager in a very timely manner. Matt once again explained in detail all of the features of the car and the cleaning kit. We were very pleased with the overall treatment we received from Matt, Robert and Craig and very impressed with the efficent manner that was involved in purchasing our new 2011 Subaru Forester. We would definitely recommend Tri-City Subaru to anyone interested in purchasing a Subaru.

pattienickerson

10 de abr. de 2011

My experience with Eric and the team was fantastic. They are professionals and I did not feel pressured as I did with other dealers. Plus, they dug up a great financing deal for me with a not so great credit score. Go see them! It will be worth your time!

tdl

9 de abr. de 2011

We bought a used 2006 Toyota Corolla from Tri-City Subaru and had an excellent experience. Robert was extremely helpful, direct, informative, and very easy to work with. There was no nonsense and no "overselling". Craig made the actual sale a breeze; he was organized, happy to explain the process, and worked quickly. There was no sitting around and no wasted time. This is a classy, high-quality dealership. Next time we need a car, this will be the place.

palmer13

22 de mar. de 2011

I had a wonderful expereince purchasing my new 2011 Outback from this dealer. I was impressed by how prefessional everyone that I can into contact with was towards not just me but other customers. The facility was very clean and organized. The dealership offered me a wonderful price that I could not pass up. And even though I had to travel to the dealership out of state, every mile was worth it.

lteheen726

21 de mar. de 2011

We purchased a 2011 Subaru Outback last month and couldn't be happier with our purchase and the experience we had at the dealership. Rob was such a big help! We live in Massachusetts and it was a little more involved to register our vehicle. Rob drove down TWICE to help us out with paperwork. Can't say enough good things about this dealership and Rob. We would highly recommend them if you are in the market to purchase a Subaru.

M34Me

19 de mar. de 2011

Chris was excellent. He did not try to pressure us into buying, simply provided all the information we needed to make our own decision. He was very open to letting us try what we wanted, even pulling the WRX out of the showroom and into the rain. The dealership had a great selection, sales people were very responsive and knowledgeable, an overall great experience.

Cojapo

17 de mar. de 2011

Had a very pleasant experience. Robert was very friendly, upfront and honest. I did not feel pressured into buying. Got a fair deal and was able to trade in my lease car without any aggravation. I feel comfortable recommending both Robert, the dealership and a Subaru car itself to any one looking to buy.

jkoblenzer

15 de mar. de 2011

This is the second Outback we have bought from Robert at Tri-City! Robert has always been very accommodating, and if what we wanted was not on the lot, Robert found it for us! Would highly recommend Robert and Tri-City! I also get all of my maintenance done here, and the service is amazing!

emalee

15 de mar. de 2011

We just purchased a 2011 Subaru Legacy sedan from Eric and we LOVE IT! Eric was very helpful and friendly and made buying this car painless! We are previous owners of a Legacy wagon that we owned for many years and knew our next car would be a Subaru. Thanks to Eric for for a job well done!

trumpet99

28 de feb. de 2011

We were extremely pleased with our experience at TriCity Subaru and Robert Arthur.He is probably the best auto sales peson we have ever dealt with and we now love the Forester even more. Would highly recommend him to others.David and Marilyn Dodge-Barrington, NH

Art Ellison

23 de feb. de 2011

The experience with the dealership, particularly the sales person, Robert Arthur, was very commendable. I was treated fairly and with respect, neither of which seem to be present in many car dealerships. I would certainly recommend this dealership if you are looking for a good used car and based upon my experience, looking for a new car as well.

jayrushforth

21 de feb. de 2011

The guys at Tri-City were friendly, cooperative, and honest. With each of these guys, listening took precedence over talking, a characteristic unbeknown to most car dealers. After weeks of research and comparison, it seemed Tri-City had the largest pre-owned Subaru selection and prices were favorable to other dealerships, such as Ocean Subaru, for instance. Finally, Andrew was reasonable in providing fair trade-in values for customer's looking to use their vehicles as down payment leverage. This was not the same case with other dealerships...Jay

atrandall0314

13 de feb. de 2011

Tri City Subaru completely saved me from being taken advantage of by another dealership. I own a 2006 Subaru Outback wagon with 48,000 miles and excellent condition. I was traveling in a snowstorm in Boston and noticed an engine error code (Er HC) on my console as well as the temperature guage being at the highest point. I found a Subaru dealership in Beverly Mass who could not look in depth until the next day, so they checked the coolant and thought it would be safe to get to a dealership nearer to my home. I went to Exeter Subaru (Exeter, NH), left my car there and was told I would get a call later in the day with an update. After approx 30 minutes, I received a call that my car was not driveable and there was a very serious problem with my engine...either cracked heads or a cracked head gasket. It would need to be taken apart and assessed (and of course they could start that right away). I was told that even if I decided not to have it fixed (since it was a 2006 and may not be worth it) it would cost me $570 for the labor. I asked if it was covered under warranty and was told "no, it's an '06). It was mentioned that I might consider trading out of it, since it had an engine problem and they could have me speak with a sales rep...send my car to auction and get a new one. they said I was looking at anywhere between $2-4000. I told them to wait and I called Tri City Subaru in Somersworth. Almost immediately after checking my VIN#, they told me that I was STILL COVERED under the power train warranty and they would send a tow truck immediately to pick it up. I called Exeter Subaru and they said, "Oh...it must be their own warranty, we could probably work something out for you". I said no of course. At that time they informed me that they had changed my oil and it would cost $77 (why would they change the oil if they thought I had a possible cracked head gasket?) The next morning, Tri-City called me to inform me that there was absolutely nothing wrong with my car. They showed me the Subaru technical report of the exact error code, it was a known issue. They showed me the warranty report and that I was covered until 5/31/11. All through this time, Tri-City Subaru took control and took care of me. They exhibited EXCELLENT customer service. They were honest, NEVER MENTIONED BUYING A NEW CAR, supportive and thorough. I have purchased 5 cars from Tri City and when I decide to purchase my next Subaru it will be from that dealership. With regard to Exeter Subaru, I wouldn't trust them for a second. I have never been scammed like that in my life. If it wasn't intentional, then it was beyond careless and negligent. The first thing they should have done was checked my VIN and discovered I was covered, instead of calling me and telling me my car was practically not worth repairing. Do you think it had something to do with the fact that it's almost paid off????? hmmmmm.

mainestork89

9 de ene. de 2011

What an excellent dealership: so customer friendly. NOT PUSHY but VERY HELPFUL. I've used their service dept for years: Sue, the service mgr, is very knowledgeable and friendly. They've always been accommodating, do excellent work, and are priced fairly. I know nothing about cars, but Sue can always explain things so that I understand what needs doing & why. While driving home to Manchester from Maine a few weeks ago, my engine light came on. I detoured into TriCity at literally 5 min 'til 5pm and explained my situation. The service man didn't act inconvenienced in the least! In fact, within a few minutes a diagnostics tech was in my car figuring out the problem. I was a wreck, but they calmed me down and fixed the problem then & there!I bought my new Subaru at TriCity and drove her home yesterday. At no time during the process did I feel pressured in any way. In fact, Andy kept the payments a little under what I needed and went out of their way to get me the EXACT car I asked for (in two days!). First, I researched their inventory online. I liked the fact that they have Certified Pre-Owned vehicles (with a warrranty) and that the Car Facts is attached to the video & profile of each vehicle. There's also a place where you can figure out what your trade is worth. In response, I received an email from Ryan. When I explained that my credit isn't good and I probably couldn't afford a car right now, he was very sweet and let me know they'd be there to help whenever I was ready. NO PRESSURE: I loved it! About a month later, I took my Subaru in for service. I also looked up Ryan and he started to go to work for me. I was amazed when he said I might qualify for a "newer" CPO vehicle. Within a few days Andy had appraised my trade in and performed some kind of miracle: I was able to buy a NEW Subaru! WOW...he did all the work for me, got the loan approved, and even found the exact model with all the bells & whistles I was hoping for. Eric spent a lot of time with me, giving me a test drive of a car and then going over all the features of my new car...no small feat since I am car-illiterate. He even set up the bluetooth for my cell phone.I couldn't have been more pleased with this whole experience and I wanted to share it because I know many people DREAD the process of buying a new car. These guys work as a team to do their best for you. I've owned only Subarus since 1987 and I always will. TriCity Subaru is the best dealership! They've earned my loyalty and I hope you will give them the chance to earn yours.Maine StorkManchester, NH

Muttnick57

27 de dic. de 2010

I was extremely pleased with the treatment I received from Steve when I was in the market for a new car. I have already recommended him to several of my friends. I had been to a few dealerships before I met Steve and was pleasantly surprised to not get the hard sell and pressure I was greated with at the others. Steve showed me what I asked him to show me. He also gave me a fair price. Steve, as well as the finance manager, offered me several optional items, but did not pressure me into buying them. He was very thorough and informative after I bought the car. Overall, it was an enjoyable experience.

BadgerSquirrel

7 de dic. de 2010

Direct dealing from beginning to end. Knowledgeable sales staff with attentive but not pushy approach. THe service department has always been great to deal with, operates efficiently and on-time.Would certainly recommend to friends and family. Makes owning a car a more pleasant experience all around.

csmchiquita

23 de nov. de 2010

I went in with my 1991 Subaru Legacy, and they were helpful and non-judgemental. Nice people all around. I needed my Legacy's VIN numbers confirmed as I have no title. I was given the run around at a few other garages and I was getting very discouraged.

88120rob

19 de nov. de 2010

Much better service than I ever got at Planet Subaru in MA where car was purchased---more friendly, thorough, and considerate.And price would have been marked as a '6' if I could have done it. Joey McCrossin himself went to bat for me with Subaru regional to get me covered for about $2,000 of out-of-warranty that my car really needed and I could not afford.This going way above and beyond for a customer merits the highest possible rating and many future service visits. No Subaru owner should ever hesitate to use this outstanding dealer.

subarudriver

16 de nov. de 2010

Our experience could not have been better. We bought a 2009 Subaru Outback with low mileage (very hard to find) in excellent condition for the best price anywhere on the market within a 100 miles of where we live. The car is great. From our first telephone contact with Ryan, the service was impeccable. Everyone we spoke with throughout the process was friendly, knowledgeable, helpful, honest and easy to talk to. We would highly recommend this dealer to anyone. They have a large inventory, also. The cars we looked at were exactly as advertised. The two best deals of all the cars we researched everywhere were both at Tri-City.

singntunes

9 de nov. de 2010

Everyone at this dealership was fantastic. Even when I wasn't sure I was serious about buying this vehicle, they were incredibly helpful, but never pushy. Eric Mancuso actually taught me how to drive this particular vehicle (since it was a standard), even when I said it was out of my price range. He never pushed the sale. So I took some time to think about it, and came back to find out if I could afford it. The person who worked in financing worked very hard to get me a good rate, and I ended up buying the vehicle. Then after the sale, Eric Mancuso gave me one more lesson, to make sure I was comfortable driving it before I took it home. I cannot say enough good things about this dealership. I would recommend them to anyone.

rkasz

4 de nov. de 2010

Clean and neat showroom. There appeared to be an excellent relationship between sales employees. They realy seem to enjoy working togather. The owner, Roger, was around and also seemed to a excellent relationship with the employees. I had a friend who bought vehicles fron Tri-City Dodge. Also a good friend who was a car dealer owner for many years said Tri-City was a good dealership. Robert sales person gave a good explaniation of our new Suberu.

jjoco

28 de oct. de 2010

I know buying a car is not everyone's favorite activity (not mine, either), but it was such a pleasure (yes, pleasure) at Tri-City, that I feel the need to tell everyone about it. The staff was great, the information they gave me was complete and up-front, the pricing was all laid out very simply and was easy to understand. They gave me a very fair deal on my trade (I had done the research) and a very fair price on the vehicle (again, I had done my research.) I found the vehicle I was looking for on their Internet Specials section, and had a short email discussion with Ryan. I had gone through the inventory or every (yes, every) Subaru dealer in New Hampshire and Vermont and looked at every price. Then I met with Andy and Joe at the dealership, got my trade valued, and set up the purchase date. On that day, the paperwork took only 15 minutes; then I was given a thorough review of all the car's equipment and features. I could have bought the car the first time I was there, but I was in a bit of a rush and Andy suggested I delay my purchase for a couple days so I could come back and spend adequate time with their staff going over the features. I'm so glad I did, as I now feel comfortable with everything. That day, Joe did not want me to leave without understanding fully the GPS, the shifting, the sound system's digital screen, and other "new-to-me" features. I'll purchase my next Subaru from Tri-City.

ldm72

28 de oct. de 2010

I've been coming to this dealership for years and I buy all of my cars here. The service is great, the staff is friendly, and I love the reliable low prices.Whenever I am in the market for a new vehicle, I know I'll be treated fairly and when I need my car serviced, I know I'll be well taken care of.

mmiller71

27 de oct. de 2010

This is my second vehicle purchased from Tri-City. The first was a used auto and now this car--2011 Subaru Forester. In both cases, Andy and Joe were excellent; Joe is very knowledgeable and made me feel secure that I was purchasing the best/safest vehicle possible for my budget each time. As a Home Health RN safety and reliability are very important. Andy went above and beyond to explore all financing options worked really hard to keep me at or below my budget for payments. I have purchased many cars in my life and every time I felt as though I was being "taken advantage of" because I was a woman purchasing a car on my own. When I bought my first car from Tri City I did not feel this way at all. Right from the moment I walked in and Joe greeted me and I worked with Andy to now. They both made me feel like "part of the family". They really do look after their customers 100% in all aspects of their business.

Donald S Bullerwell

24 de oct. de 2010

I have been dealing with this dealership now for I think, 10 years and I believe this is my fourth car. All the people, from Roger{the owner},the service department,and especially my salesman Eric Mancuso. They are friendly,very pleasant,and always helpful. I would and have highly recommended this dealership to all my friends, family, and people I know.

DebMaine

23 de oct. de 2010

The service department staff is very friendly and makes sure that they understand the customer's needs. On my last visit, my car needed an oil change and tires rotated. When Sue told me my car was ready, she noted that my tires had uneven wear. I left and heard a funny noise, so I called back and Sue told me to turn around and bring my car back. She and I went for a ride, but not until she had asked one of the service technician's to wait. After our ride, she told me that she felt the noise was due to the uneven wear of my tires, but that if it didn't go away after a couple of weeks, and I was still bothered by the noise, to come back. I have known Sue and Joey for many years (they serviced my previous car for 12 years) and feel confident in their advice and know that they will do all that they can to make sure that I am satisfied with the work that their service department does for me.

mcvienland

21 de oct. de 2010

Over all everyone was very honest.We appreciate the dealership calling for follow up on our satisfaction.Also happy with the service department for taking care of a few requests we had, and fixing the minor problem with valve stems.Tri city made buying a certified car feel like it was brand new.

rnsmith

15 de oct. de 2010

Right from the initial visit, Eric has been very curteous, polite and professional. I received the same great service from Joe on Eric's day off. I also found the management(Roger, Craig, and Andy),to be very professional and great to deal with. I would not hesitate to recommend this dealership to anyone looking to purchase either a new Subaru, or one of the many fine previously owned vehicles on their lot.

amhills108

12 de oct. de 2010

I not only got to this dealership for all my vehicle service work, but I buy all my vehicles here too. It's the Tri-City Subaru FAMILY! I have always found the staff here to be very personable and helpful in every way. I can truly trust their diagnosis and remedy for keeping my vehicles in great shape. Kudo to the entire service team, including all those behind-the-scenes awesome mechanics!!!

sfbroom

9 de oct. de 2010

The people are friendly and considerate. The personal service is great as I need a ride to work when I leave my Outback. They pick me up from work the time I request. The work is done well. They answer any questions that I have.Nothing further needs to be said, as Tri-City Subaru is a wonderful dealership with which to do business.

caad

6 de oct. de 2010

I've had Subaru's before and had a moment in life and Leased an x3 BMW. Once my lease was coming due I heard that Joey was the service manager at Tri-City so I went back to the Subaru! Best move I've made. Joey's the best and Sue is great too. Very informative, keeps you updated and is extremely knowledgeable. I just went in for my free inspection and while there she said there was a recall that just came out and asked if I wanted to get this checked now. Sure, all ok, an extra 15 minutes and great peace of mind. I'm extremely happy w/my outback and know they have my best interest. Thanks guys!!

elspeed

25 de sep. de 2010

The service at this dealership has been impeccable. The work has been accomplished perfectly, scheduled at a the most convenient time for the customer, and all handled in a friendly way. To put the icing on the cake, the cost is very competitive. I have never had to return a vehicle for a faulty service complaint.

xcaliber

24 de sep. de 2010

My visit to Tri City was for a regular scheduled maintenance. I got a reminder call before my visit. I was greeted by a friendly lady and told what needed to be done. I had a problem with a tire that seemed to have a slow leak and she added that to the service. Everything was perfect and I was pleased with the polite friendly people.

ed100001

24 de sep. de 2010

From the moment we entered the dealership we were made to feel welcomed. We were treated fairly and with respect by Craig, the salesman and Jason, the sales manager.We had a few miner problems which were quickly resolved. I would enthusiastically recommend Tri City Subaru to anyone.

hershey18

23 de sep. de 2010

The crew at Subaru is friendly, knowledable, and competant. I have bought four cars at Tri City and have loved all of them. When I bring in a car for service it is handled quickly an professionaly.The sales crew is attentive but not pushy. This makes buying a car a comfortable experience.Carol Allen

lvogelman

23 de sep. de 2010

They are very helpful,know what they are doing and don't try to rip you off. What more can you ask for!! I also bought two cars from them and shopped around. They were, by far the least expensive dealership in the area and gave me a good price on my trade in.

ruthetaylor

23 de sep. de 2010

Tri City has been my dealer service center for the past three years. I can say I have never had a problem with them. Every time I go there for service on my Subarau Impreza I encounter nothing but friendly, fast, perfect service. Sue Monaghan is always very helpful with a smile on her face. After my car is looked at before servicing, she comes into the waiting room and explains in terms that I can understand what is needed and how it will effect my car and my safety. She is first class!!!

bubbacome65

23 de sep. de 2010

i left a dealer i was unhappy with, started looking for someone new,came across tri city subaru around 10 years ago,and i would not go any were else do to the fact the people that serve you are real honest and fair if an error is made they do not try and pass the buck they fix the situation and the best thing is everyone wins that is the way it should be i am happy to submit this statement

aabbiss

22 de sep. de 2010

My original sales experience was great and all my service appointments have been convenient and accommodating. Working night shifts I tend to make my appointments for mornings after I get out of work. The service staff are all great about letting me nap in the waiting room and waking me with any changes/updates and when they're done! I know I have a choice in this area for Subaru sales and especially service; I'm so happy with TriCity!

aag5

22 de sep. de 2010

I have given Tri-City Subara an excellent rating because I truly enjoy giving them my business. After five years of Subaru maintenance appointments, Walking in and seeing Clyde and Sue has become something I look forward to. Not to mention that my young daughter likes the waiting room, which is a huge bonus as a busy mom. I spread the word as often as I can. It's a great place!

njb

22 de sep. de 2010

I have been a Tri City customer since the early '80's. Have seen staff come and go. The crew there now is simply great! There are never any issues scheduling appointments, knowing what is going on, and what the outcomes are. Not that the vehicle needs a lot of service..generally just regular maintenance.

roysj

21 de sep. de 2010

I have all my service done at Tri-City Subaru for my GT Legacy. They are extremely friendly and passionate about their product. Their knowledge exceeds those in the area. My vehicle interior is always free from mechanic grease and oil, and that is something I can not say about other dealerships. I highly recommend Tri-City Subaru for all your vehicle needs.

kmraimer

20 de sep. de 2010

We have 2 subarus now and owned 2 others previously and bought them all at TriCity. The sales staff were very friendly and informative. The service staff has been very accomodating both for regular service and the few repair issues we have had (mostly warranty work). I would definately recommend a Subaru, and have, and recommend TriCity specifically. Thank you Kim Raimer

Mike Baud

20 de sep. de 2010

From Day One, I have had the greatest experience,at this Dealer Ship.We have now owned four Subaru Vehicles three of which have be Forester.The Sales Person Arthur Robert, too the Service Advisor Sue Monaghan Too there receptionist. Have always been Cheerful,Courteous,Caring, and above all Knowledgeable of their products. These Folk get the job done right the first time and on time as quoted. And for a fair price! When you leave this car lot you feel like your leaving freinds. Teresa & Michael Baud Rochester, NH

jhans76

19 de sep. de 2010

I love my Forester turbo! Susan always takes great care of me and my car! Other service desk staff are also very personable and helpful. When I bring in the car for service, they always keep me updated as to what they found and where they are at. Staff always remember to check for "critters" and clean up any messes even when I don't think to ask (this car has a history of rodents loving to live in it). The lady who signs me out is also very friendly. Sometimes the owner comes out and takes a few minutes to ask how things are going and talks about the Patriots!

C.Croasdale

18 de sep. de 2010

Well we have just bought our second Subaru - a new Outback for my wife and to say she is delighted is to hardly describe her joy. This is the first time I have ever bought the same brand of car right after the first based on my experience with our first Subaru - a Baja turbo which I purchased used.One of the most important reasons we decided to buy another Subaru besides our satisfaction with the quality of engineering, comfort, performance and effortless ease with which they cope with New England winters, was the dealership itself. This was probably the easiest, most relaxed, least pressured sales enviroment I have experienced to date with friendly, patient and informative staff but even more important than this was the quality of the service department. After-sales is often the sour taste of any new car experience but Tri-City Subaru quite simply should be richly proud of there performance in this area. Special mention for Sue and Joey here who always make me feel as though they are taking good care of me personally not just my car. Even after a major problem that left me stranded by the side of the road some 60+ miles from home a couple of years ago and a rather fraught, emotional phone call these guys had a tow truck with me within the hour (very impressive) and took care of the problem with the minimum of fuss and with impressive attention to detail and quality of workmanship.My Baja has had a lot of work to do over the past couple of years and has always impressed me with it's dependability and driving enjoyment so I can easily recommend Subaru's but how awesome and rare it is to be able to recommend such a highly impressive service department ! I guess we'll be bothering them for many years to come!

jfr101

18 de sep. de 2010

Wonderful experience. No hassles. Fair price, car in great shape, full tank of gas, good explanations, friendly people. Fair trade in for the shape an eight and one half year old car was in. New car has more features and options than the one we traded. Past experience with this dealer a real plus.

Dan the Man

18 de sep. de 2010

A good friend of mine mentioned that the dealership where I bought my Subaru was requesting feedback, and as soon as I received her email I decided to once again offer my impressions on Tri-City Subaru. My first experience was with Joe in sales, along with Andy and Roger. Wonderful and thoughtful people who care more about the customers happiness than making a sale. My next interaction was with Sue in service. Sue continues to show how consistent this dealership is in their caring of the customer, and striving to make the overall service experience a positive one. I can't say enough about Sue and how great she's been to me when service is needed. I've always dreaded the process of purchasing a new car, and taking my car back to the dealer for service, based upon the very poor experiences I've had with "other dealerships" in the NH Seacoast. Clearly Tri-City, and the Subaru brand is exemplary and like no other dealer that I have ever come across in all my car buying years. I love my new Subaru, and will most likely buy all future cars through these amazing people. Thank you to Sue, Joe, Roger and Andy! Btw, my good friend Jeff just purchased his new Subaru through you as well. It was a pleasure to send my best friend to the best dealership, and best automotive and brand!Thank You,Dan

Da5id

18 de sep. de 2010

After having all three of our Subarus serviced here, we wouldn't consider going anywhere else. Fair pricing, friendly service, and timely professional repairs areall hallmarks of Tri-city Subaru. We will continue as customers as long as Subaru remains on top.

kobe1340

17 de sep. de 2010

A+ in the Service Dept. Work was completed in an efficient and timely manner. Clyde and everyone else was very friendly and informative. Pricing was fair. I get basically all my service done here. Always very pleased with the workmanship. The free inspection is a mint incentive.

liberty1

17 de sep. de 2010

Our vehicle recently needed some regular maintenance and auto body work, and my wife and I were going away for a week. On short notice, and with good humor, Sue went out of her way to arrange to have the maintenance work performed by Subaru, and to have the auto body work performed by a local auto body shop, while we were away. We simply picked up the car on the way home from our trip, and we did not have to go without a car for even a day. We are grateful for Sue's diligence, and for the great work performed by Subaru.

cedarpt34

17 de sep. de 2010

Our family has been customers of Tri-City Subaru for many years. Recently, after purchasing our 4th vehicle from this dealer, I decided to have a remote car starter and trailer hitch installed. Sue in the service department scheduled the work and arranged for me a loaner vehicle. The work was completed much sooner than expected; I picked up my car the following morning. Its the quality workmanship of the service crew, the swiftness of the work performed, and the thoughtfulness of Sue that has and will continue to keep me and my family returning to Tri-City Subaru.

Richard Holmes

17 de sep. de 2010

My wife and I have been dealing with the same service managers for years and when they moved to tri-city subaru so did we. We continue to be very pleased with the service. Recently, we were planning on a weekend trip and discovered a cut tire. We called Sue about 3 o'clock on a friday afternoon and she said bring it right in. We had a new tire and on our way in about an hour. It was finally time to trade one of our cars recently, and we bought a subaru outback. We knew it would be a good car but the main reason was we wanted to stay with Tri-City service. As it turned out the buying experience was great and as a bonus, it is probably the best car I have ever driven.

subaru79

17 de sep. de 2010

Fair, honest, affordable, and they stand behind their work ... what else do you need? Scheduling appointments always seems to be a breeze. We Have never felt pressured or scammed like some other garages. Each appointment is followed up by a call to insure customer happiness.

AdrienneM

17 de sep. de 2010

The service department is always incredibly responsive, honest about the car's needs, great about offering loaner cars. They have gone above and beyond for me on more than one occasion. I will continue going to Tri City Subaru as long as I am in reasonable driving distance.

eddoherty03820

17 de sep. de 2010

I've been a fairly long-time Tri-City service customer, having purchased two new Outback Wagons from the dealership during the past nine years, as well as having had a privately purchased used Subaru sedan serviced by the dealership. I've found that the professionals in the Service Department have consistently treated me extremely well, and that I can rely on them to provide me with the very best of service. I have complete trust in their judgement and the work that they perform.

back up

17 de sep. de 2010

This is my first Subaru and the staff at Tri-City were on task in regard to what kind of car I wanted, different options and a price I would be comfotable with. When I went in for my first service I was taken back on how friendly they were and it was geniune.

pkd24

16 de sep. de 2010

It is such a pleasure to take my Outback to Tri-City Subaru for all of it's servicing needs. It's always great to see Sue and Joey (they are wonderful!) and I know I can trust them to take good care of my car. They are very accommodating when it comes to scheduling appointments and on days I'm unable to wait for my car they have a van which takes me home and then comes back to pick me up and take me to the dealership when my car is ready. Talk about convenience! The best part about taking my car to Tri-City is knowing that when I'm driving my car it is safe and reliable and I have no worries. That is a great feeling! Thank you, Tri-City Subaru!

katy216

16 de sep. de 2010

My 2002 Forester was only serviced at dealerships and Tri-City by far was the best! They went above and beyond to accommodate my crazy schedule with loaners, and they diagnosed and fixed the problem at a much lower price than other dealerships had quoted me. I am so thankful for Susan and the care she gave my car and will return for all my future service needs!

AJ Caron

16 de sep. de 2010

I normally hate the car buying experience, but I was blown away at how painless (and actually enjoyable) Eric made the entire process. He is, hands down, the most likeable sales person I have ever dealt with. Eric immediately greated us with a smile and was eager to help us. He was extremely knowledgeable about the vehicles and more than capable of answering all of our questions. When it came time for talking numbers, there were no games and no jerking us around; just a fair and honest deal. I would recommend Tri-City to anybody. They were truely a pleasure to deal with. I couldn't be happier.

bobiafolla

16 de sep. de 2010

Over the years I have been involved in the purchase abd service of hundreds of vehicles. About 15 years ago I was in the market for an all wheel drive sedan and visited a number of dealerships representing several manufacturers.Of the 3 Subaru dealers I visited Tri City stood head and shoulders above the rest.In purchasing a vehicle the true test comes only with time. In every instance Tri City has exceeded my expectations. This relationshir has procuced a dozen additional sales and I would not even consider another dealer or manufacturer.

LindseyBoisvert

16 de sep. de 2010

I can't say enough good things about tri-city subaru. Whenever I go to tri-city subaru, I always get A+ service. The staff always is friendly (greets you with a smile, opens the doors for you, etc.) Whenever I need to get my car serviced, the service advisors are excellent about informing you about what the problem and solutions are. It is also very convenient to schedule a service appointment - and if you schedule an appointment and don't want to wait, they are great about letting you use a loaner car or giving you a ride somewhere. I highly recommend tri-city subaru if you are looking for excellent service.

Lindacz

16 de sep. de 2010

I needed some major work done on my car, and have had bad experiences in the past with other dealer service departments. Elsewhere in the past, I had been treated rudely, as if I was a stupid female, and the car was never done when they promised. At Tri-City, I was treated with respect and humor, and my car was ready and waiting for me at the front door when I got there. Sue was wonderful.

zumbot

16 de sep. de 2010

I swore off dealerships years ago until I met Clyde and Tri-City. Not only was the service way above my expectations, their workmanship and mechanic were really superb. Tri-City Subaru now has ALL of my service/repair business and I look forward to purchasing my next car from them as well. Clyde "went to bat for me" regarding an out-of-warranty problem and his effort saved me considerably; SOA paid for the work. In addition, my service records indicated I was being charged for work that was never performed (Valvoline Instant Oil Change of Portsmouth, NH). I can't say enough good things about Clyde and the dealership. They restored my faith in working with a dealership and highly recommend them for service and sales. A VERY SATISFIED CUSTOMER,Daniel SokolDover, NH

BarbL

16 de sep. de 2010

They go far beyond the call of duty. They are friendly, get to know you and make you feel welcome when you come in. In terms of service, they let you know of things that you might expect in the future by doing free check-ups during the year. They try to save you money by giving you options, but always tell you what isn't safe. In addition, they give a 10% discount to older folks. We very much appreciate their care

wdowaliby

16 de sep. de 2010

The Tri-City Subaru service department goes above and beyond when it comes to customer service. It is very hard to find good customer service people today so when you do find them you appreciate them very much.On one of my visits to drop my car off for repair I misplaced my cellphone. I called the service department to see if I left it on the counter. No luck! Joe offered to go out to my car to look and see if I left it in there. He searched my car from top to bottom but did not find my phone. Later on I remembered where I put it...Kudos to Tri-City Subaru for everything that you do!

staylor600

16 de sep. de 2010

I had to bring my car in for a checkup. Some time before I had on two occasions hit potholes very hard and knew I had damaged my rims. I then told Sue I had a balance problem along with the normal checkup. Just a short but reasonable time later she said my car was ready. She then told me about the rims which of coarse I already knew and said I might want to replace them. Whats important here is that she didn"t pressure me into getting rims immediately and that the balance problem was fixed the prices reasonable and I was on my way. This is not the first time I have been satisfied and probably won't be the last I'm sure. I know when I need new tires I will probably get new rims. I will go no where but Tri-city Subaru for the tires and rims, I don't want just anyone working on my car they are the experts onall-wheel drive and more importantly its how I have been treated thus far. Thank you Tri-city Subaru.

Carol King

16 de sep. de 2010

Seven years ago, Steve Diamond was a wonderful person to work with when I purchased my Subaru Legacy wagon. However, all of my contact since then has been with the Service Department which was "OK" until I had an incident which necessitated my switching to another repair shop. A second major incident led me back to Tri-City Subaru and to Sue Monahan in the Service Department, who had not been with Subaru when I had gone there previously. Sue is a miracle!! She has been extremely knowledgeable, professional, understanding and kind. Since I have been dealing with her, it is a distinct pleasure to have my car serviced. Tri-City Subaru is most certainly blessed to have acquired her on their staff. I have recommended Sue and her department to several people and will continue to do so. Thank you.

Nancy Schulte

16 de sep. de 2010

We had several issues with our 2002 Forester and had difficulty getting those issues resolved with another dealer. Sue was able to get us an immediate appointment. She and the mechanics quickly and correctly identified the problems and fixed them promptly. The service and responsiveness were outstanding. We would recommend this service to others, and we have already done that.

Noclaf

1 de sep. de 2010

We worked with Eric Mancuso regarding leasing Subaru Forester 2010. We were pleased with the overall sales experience. Eric quickly showed us the difference between SE and Premium models. He was very friendly, positive and knowledgable. Eric answered our questions and explained various options. We agreed upon price that met our budget needs. It was our second positive experience with Tri-City Subaru.

tcraft

1 de sep. de 2010

My husband and I decided we needed an AWD vehicle to help make travel easier during the New Hampshire winters and decided to look into buying a Subaru. Having purchased several new vehicles we prepared ourselves for the tedious process of negotiating both our trade and purchase price. It was all unnecessary. We met Robert Francis and he was wonderful to deal with. From the hassle free purchase to being available to answer any questions, Robert has changed my mind about car purchasing. I no longer dread the experience and will definitely visit TriCity Subaru and Robert when it comes time for my next purchase. If I learn of anyone in the market for a new or used vehicle I will highly recommend Robert and the staff at TriCity Subaru.

galepettis

26 de ago. de 2010

I would like to start by saying that I am a person that hates the whole car buying process having had unpleasant experiences at more than one dealership, several times because I am a woman, but found myself at the point where I wanted and needed to make a change. Being a Subaru owner I knew I wanted another Subaru and after checking the web sites of several dealers found a car I wanted to see at Tri City Subaru. When I arrived at the lot I was quickly given a warm and friendly welcome my Eric Mancuso. He accorded me all the time I needed showing me several different cars and showing me different options and never making me feel pressured. In the end I wound up buying a different car than the one I went to look at, but one that fits my needs perfectly in everyway, thanks to Eric. If not for him, I am not sure I would even have looked at the car I bought. The whole experience was so pleasant. Eric was courteous, friendly and extremely helpful throughout, making it so easy for me. I also dealt with Andrew Cyr for the financial end of things and he too was very pleasant and easy to deal with. I did not buy a new and very expensive car and yet I am so pleased with the treatment I received I would highly recommend Tri City Subaru and Eric Mancuso without hesitation, and I LOVE MY SUBARU!!

marschner

20 de ago. de 2010

Knowledgeable staff and quality service are the mainstays of why we have purchased our third Subaru from Tri-City Subaru. Eric Mancuso has been our sales person for the last two Subarus we have purchased. Eric exemplifies the rare quality in a car sales person of being extremely well informed about the product he is selling and his demeanor is one that does not come across as a person who will push the sale no matter what...we like that approach. He takes ample time to explain the features of the vehicle before the vehicle leaves the lot and is readily available to answer any questions about the vehicle after the sale.In a similar fashion, the service department has service technicians who know their stuff and complete their work within reasonable time limits.

smramage

18 de ago. de 2010

Found exactly what I was looking for when I couldn't find what I wanted anywhere else in New England for a better price!! I was looking for a nice quality subaru with low miles at a good price with nice features and that is exactly what I found. Highly recommended!!

pgannon

11 de ago. de 2010

Eric is by far the best sales person I have dealt with in my 51 years of buying a car. All the things about buying, road tests, explaing the cars was great, but the most important thing was that even after the sale he is very helpful and takes the time to go over things with you 4 months later. He is the best.

dscdane

28 de jul. de 2010

This is the second vehicle I have purchased from Tri-City Subaru and Eric Manuso. My experience with this dealership has always been outstanding. Eric is a great salesperson and is very professional and knowledgable which makes the buying process a pleasurable experience. To sum it up they are a courtious, friendly, no hassle, no nonsense kind of dealership and would highly recommend Tri-City Suburu to anyone who is interested in purchasing or servicing a vehicle.

a_johnston

26 de jul. de 2010

Tri-City Subaru is awesome. I'd requested information on a used Tribeca online and was promptly contacted via email by Jason Gannett (Sales Manager), who was very nice. My entire communications with Jason was over email (I think that's very rare for car dealers). I set up an appointment and went for a test drive on Saturday. Steve helped us with the car. We took the Tribeca out for a test drive, while Steve sat in the back, answered any Subaru question we had and showed us the best roads to test drive the car. We went on dirt road and a steep hill (it's summer in NH, how else would you "test drive" a car!). I traded my car in and got a more than fair price and drove the Tribeca home the same day. I'm very happy with my car purchase and very impressed with the Tri-City dealership. I will definitely tell everyone I know about my experience here. When my husband is looking for a new car, we will be coming back here.

chefashley

25 de jul. de 2010

Tri-City Subaru was great! The only dealership I went to that made me feel comfortable and only offered me what I was looking for. Mark didnt pressure me to look at anything out of my price range and was great at telling me ANYTHING I needed to know about specific cars I was asking about. He told me the differences between impreza's and legacy's and showed me everything when I test drove and again before I drove off the lot in my new legacy. There isn't anything I dont know how to use in my new car which is great. Mark was polite, friendly and fun to work with! He didnt seem at all like the typical salesperson who would say whatever just to sell a car. He gave me straightforward quotes and answers and I appreciate him and the rest of the team for going all out and helping me meet my budget. They are great when you decide what car you want as well, he called the bank for me and my insurance and changed everything for me I didnt have to do anything and he even brought me down the street to return my rental!!! I am so glad I came to Tri-City Subaru for my first Subaru purchase! I love my legacy and couldn't be happier!!!! Thank you Mark & Roger!!!

carolbunel1

25 de jul. de 2010

The whole experience was very friendly and professional. Mark made sure we knew all the "ins and outs" of operating the vehicle before we left the dealership. And he even helped us with the transfer of our auto insurance. I would recommend Tri City Subaru and expecially Mark to any one needing to change vehicles.

chill_twentytwo

16 de jul. de 2010

My husband and I totally agree with the positive reviews on Eric Mancuso and the dealership of Tri-City Subaru! Eric was polite, friendly and fun to work with! He didnt seem at all like the typical salesperson who would say whatever just to sell a car. He gave us straightforward quotes and answers and we appreciate him and the rest of the team for going all out to help us get the financing we deserved. We are glad we came to Tri-City Subaru for our first major purchase! Thanks, Eric, we are so pumped about our new Subaru Outback! C&J

happysubie

14 de jul. de 2010

I could not be more pleased with Marc Blake and Tri-City Subaru in Somersworth, NH! Originally, I started searching for Certified pre-owned Subaru Outbacks at our local dealer in Massachusetts, but felt their sales representative was less than trustworthy and their pre-owned selection was mostly former rental cars. Discouraged with my local options, I turned to autotrader.com where several non-rental CPO vehicles were listed. A quick trip across the border proved fruitful. Marc was very patient, respectful, and informative. When it came time to negotiation were spared the high pressure sales tactics and in just a few minutes we were offered a fair price. The car purchase was contingent on a couple minor items and these guys kept their word and made good on their promises. If youre not pleased with your local dealer options I highly recommend checking out what Tri-City Subaru in Somersworth has to offer.

jamescwillis

10 de jul. de 2010

Everyone was super friendly, but not overbearing or trying to sell us anything; they knew a lot about the cars; they answered questions with authority; they didn't try to steer us toward a more expensive car, but instead helped us identify the one that was right for us. They let us take our time; no sense of rush. They are obviously huge fans of their cars, which makes sense--Subaru rocks. We spent a few hours there and it was really a nice time; moreover, we came home with a great car at what seemed like a very good price. These guys are superb.

clmorri45

10 de jul. de 2010

This dealership is incredible. Roger Plant is not only personable and charming but so friendly and very on top of his game. Service department is A-1, flexible , sensitive and always willing to accomodate. Prices are market fair and labor is accurate timely and always with customer in mind.Your part of a family when you deal with Tri-City Subaru.I would never go anywhere else( never had too).

1111

7 de jul. de 2010

Eric and the rest of the staff we worked with at Tri-City Subaru shattered every negative car-buying stereotype you've ever encountered--real or imagined--with their friendly, straightforward approach. The result? A genuinely positive car-buying experience!

megbnsophie

6 de jul. de 2010

This being the first time that I had ever purchased a car, I was a little hesitant and leary of what I was going to run into at different dealerships (being a young woman and all). I was living up North at the time and wanted something that could handle the rugged Rangeley winters--I immediatley thought of Subaru and its AWD.I did some online shopping and noticed the great pricing offered at Tri-City. One Sunday I thought I would take a drive down to check out the lot. I figured most dealerships were closed on Sundays and was suprised when I was approached by Marc in the parking lot.The first thing I noticed about Marc was his down-to-earth personality and his eagerness to educate me on Subaru's great products. He showed me all the different models and suggested some that would best suit my lifestyle and needs. I test drove a Legacy sedan...he helped me put my dog's kennel in the back seat to see if it would fit before we took off :). During the test drive, Marc was very pleasant and professional--pointing out all the in's and out's of the cars handling, features etc. I did not feel like I was being conned or pressured to buy or talked out of other brands. He gave me a fair and realistic comparison of other competitor's models and how the Subaru stacked up. When you deal with Marc, you will know exactly what quality you are investing in.A few weeks later I came back and bought a Forester. Marc was great through all the negoitations and paperwork. I ended up feeling like I was buying a car from an old friend and not some random car salesman. I feel really lucky that I was approached by Marc that day at Tri-City. Buying my first car was a breeze and it was all thanks to that wonderful man. Totally top notch customer service. I will most definatly be buying another Subaru at Tri-City in the future!

wdnpuz

23 de jun. de 2010

we have used tri-city subaru for many many years and have always been very happy with everyone there. Roger is wonderful, the sales staff is wonderful and the service people are wonderful. they do everything they can to make you happy.we recently sent a neighbor to buy a car there.

cmerrill

19 de jun. de 2010

I went to tri-city subaru to check them out after doing some research on them and was confronted by marc. Immediately i found him to be a great and very friendly guy. This was my first car and he made the entire experience easy and enjoyable, we even kept up conversations via texting. Marc is Highly recommended.

Corie829

17 de jun. de 2010

I had the BEST service from Eric Mancuso he was very friendly and very knowledgeable about the Subaru line. I really enjoyed working with him he was upfront and to the point and thats what I like from a sales person. The pricing was straightforward and I left with the knowlegde I needed to make a buying decison without worring about buyers remorse. I would 100% refer a family member or friend to this dealership.

rach marks

17 de jun. de 2010

Marc was the BEST, he was personable, knowlegable and funny. He didn't make me feel uncomfortable being a woman as some dealers do. He was fully up to speed on the vehicle we purchased. Being my daughters first car, he made her completely comfortable with the car before we left the parking lot.I totally recommend him and tri city for anyone looking to purchase a subaru.

TSykes

16 de jun. de 2010

I flew from PA to NH to get the car I wanted because the deal here was so extraordinary. Well, the service was even better. Marc Blake picked me up 45 mins. away at the airport and went out of his way to find me a Starbucks on the way back--I'm a bit of an addict! The car was better than expected, everyone I spoke to--starting with the internet representative I spoke to Day 1 and ending with the finance manager who arranged all the paperwork to make sure I could register the car in PA without a glitch--were top notch. When I found the car on line, I had USAA and Tri-Cities with all information in under an hour and the car loan was made and a check overnighting to me and my plane ticket bought! Marc went the extra mile and gave me directions to places I wanted to see in Portsmouth as well as in Portland, ME, since I'd never been to these 2 states. I can't wait to come back and I hope I have friends who are looking for cars that I can refer to Tri-Cities to buy. I'm sorry I'm so far away, because my bet is their service dept is as good as their sales dept and I'd love to give it a try. But I'm glad I got to know their Sales folks firsthand--what a professional and service-oriented team! THANKS!!!

fisherh

11 de jun. de 2010

This is the second time I have bought a Subaru from Tri-City. My past experience with most dealers was not pleasant as the salesmen were usually too pushy and I didn't feel that I could quite trust them. Tri- City was entirely different as I felt a genuine friendliness and honesty. The car was in immaculate condition when I picked it up. Overall, I would recommend this dealer to anyone. Harold Fisher

pgilmore

11 de jun. de 2010

Tri-City Subaru is a wonderful, honest, trustworthy dealership in NH.I have been dealing with this dealership for almost 5 years and would highly recommend them to anyone looking for a Subaru.Joe was a really good salesman. No pressure,very helpful, friendly and truly a great salesman-NOT PUSHY!!I will recommend this dealership to everyone I know.

liveto160

3 de jun. de 2010

Marc was exceptionally good to work with. He was very knowledgeable on all the features of the Subaru Forester. He gave us a great deal and we both feel that he is a positive asset to the dealership. Everyone we met at the dealership was friendly and seem to work well as a team. We have only had the vehicle for a day but love it.

BudJillett

24 de may. de 2010

Steve was great to work with. The dealership cares about its customers and repeat business. They are smart business people. They know that keeping the customer happy and being fair to the customer is in their best interest. So few businesses know this these days. Very classy outfit.

pball1224

21 de may. de 2010

About 6 years ago I shopped around to many different dealerships for a car. My experience at Tri-City Subaru two weeks ago was so much better in every way!My fiance and I found a car of interest on AutoTrader.com and contacted the Tri-City Subaru to make an appointment for a test drive. The sales person we met with was Mark Blake. He was unlike any salesperson I've met in the car industry. He was not "sales'y", instead he was clearly a car enthusiast. He was very knowledgeable of every Subaru model, as well as knew an impressive amount about other makes of cars. He also was not disparaging to other makes, which I found refreshing.Before the test drive, he walked us around the car pointing out many of it's features, everything from truck space to drivetrain opening both the trunk and hood to actually show us. During the test drive my fiance drove since the vehicle will be her daily driver. Mark told use more about the car's performance, handling, maintenance, and where the dealer obtained it. There was also some non car conversation, which made for an overall pleasant experience. At no time did we feel he was trying to push the car on us. After one loop around, I got behind the wheel and we went out for a second trip. Mark excused himself to speak with another customer and give us time to discuss.Of course we had already done our homework in researching cars, and after such a great sales experience, and an enjoyable test drive, by the time we got back from my chance behind the wheel we had decided to move ahead and talk about purchase.Again, even through talking price and warranty the conversation remained no pressure. He pointed out the highlights of the warranty and left the decision up to us, which after learning all the specifics sounded attractive enough to pick up. In this regard, I'm very impressed with the extra coverage offered by Subaru.During the time that they ran our financial information and shopped around among their banks for financing, the guys at the dealership were ordering lunch from a place down the road and were nice enough to ask us if we wanted to put in an order too. This was great, because I was starting to get hungry, and if I had smelled all their food, I would have gotten very hungry, and that's likely to lower my level of happiness. So A+ on being considerate.For signing of paperwork we were greeted by another guy, who's name I can't remember. This is where I expected the experience to go down hill, but it didn't. Getting through the final paperwork was quite painless, and we are now very happy owners of a 2007 Subaru Impreza.

jsflannery

18 de may. de 2010

Extremely friendly and knowlegeable. Marc spent hours with us and was very patient and accommadating. They gave us the best price for our trade in and were willing to make our payments as reasonable as possible. Best Prices and selection in the state.

skatephotog

15 de may. de 2010

From sales to service this dealership is hands down the best. I've been working with them for 5 years and have nothing but positive things to say. I was turned on to Tri-City after my regular mechanic could not fix my car(3 tries to admit it). They got it right the first time at a reasonable cost. Since then I have had all my service done by Tri-City. One the things that will stick me for life was when my wife was having our first baby the car was in for service, when I went to pick the car up they had marked the cost of the repair down and simply written a note of congratulations. When it was time for a new car it was a no brainer. A year later it was time to replace my wife's car and again my first thought was Tri-City.The 2 Subaru's in my driveway say it all.

dbrownley

12 de may. de 2010

My husband and I found Mark to be very helpful and knowledgable about the car that we were interesed in, a Subaru Legacy. The dealership was extremely busy on the day that we shopped and Mark was being pulled in many different directions. He politely apologized each time we were interrupted and was able to pick up our discussion right where we had left off when he returned. Everyone at the dealership seemed to mesh well together to help each other out and get us any information we required. We feel we were given a fair deal and absolutely love the car we bought!

cullenvolturi

30 de abr. de 2010

Joe, Andy and Roger were amazing, knowledgable, friendly and very supportive. As many others who rated this dealership have commented, there is NO pressure to buy, but only a desire to provide quality and detailed information to help make the decision and weigh the pros and cons of the avaialbe cars on their lot. Most of my friends have Subaru's and have encouraged me to give up my old car in favor of the Subaru model. They also warned me that once you go Subaru, you never go back! I gotta tell you, it's only been a few weeks, but I think they are right.I must also say, however, that the make of the car and its reputation are important, but the dealership expereince is even more important, and Tri-City is probably the best dealership I have ever dealt with. I've always thought of car buying as stressful and uncomfortable. Roger, Joe and Andy make all of those pre-conceived notions melt away.Thank you for making my experience with Tri City such a good one!

jlcole333

19 de abr. de 2010

Great experience. Friendly people, very professional. No guilt - love the no guilt. They take their best shot at your business and then ask for the sale. If it doesn't work, it doesn't work, and they are genuinely appreciate of the chance. If it does, it does and they are genuinely appreciative of the chance. I hope I live in the area and only need Subaru's for the next 50 years. I'd like to stick with this dealershp for all future purchases.

ebelcastro

16 de abr. de 2010

I have been to approx 20 dealers from Berlin to Dover looking for a used car and I must say this is the most helpful, knowledgeable and most friendliest dealer by far. The process of buying my car has been a very pleasant due to the staff at Tri-City Subaru/Dodge from Ryan and Robert, but also from the "financial staff" Phil and Bob too. They were all extremely helpful. THANK YOU VERY MUCH to Robert and Ryan.. You guys are the very best and I will tell my family and friends, this is the place to buy a new or used car.

shickman7

13 de abr. de 2010

I love my new Forester! This is my second Subaru from Tri-City and I would recommend the dealership to anyone in the area, including my Mom who bought a Subaru too. The sales team is knowledgeable and friendly and really let me take my time without pressuring me. I felt comfortable during the whole process. My experience in the service department for my first Subaru was equally good - they actually remember your name when you walk in which is really refreshing. :))

2010forester

2 de abr. de 2010

I must say, it was a pleasure to have worked with Ryan Gendron from TriCity Subaru. Trying to buy anything over the phone, from another state, can be a little stressful...especially when it's a new car of this quality/expense. Ryan personallyimpressed me with his friendly personality and his drive (no punintended), to make this deal happen TO BENEFIT ME, THE CUSTOMER. Thatreally meant a lot.He didn't pressure me and understood that I was trying to provide my loved onewith the best possible solution for her needs (we run a privateself-financed dog rescue with 10 dogs currently).During this genuinely painful economic climate, where I'm trying to saveevery possible penny so as to afford our staggering vet bills, he trulywent shockingly above and beyond by going $200 BELOW the other guy's "rockbottom" price (which they in turn felt obligated to match thanks solely to TriCity).Had it been my car, my decision, and my money I would've purchased from TriCitybased on principle alone. However, I was the guy to facilitate the deal, not pull the trigger. I realize it's easy for me to say I would've purchased from you, my preferred dealership, when I don't have to worry about the travel distance when looking to establish a relationship for future routine services.In the end, it was the convenience of locality that was the decidingfactor. I want to let Ryan, his sales manager Jason, and the entire TriCitySubaru family know that he showed outstanding customer service,initiative, and efficiency in trying to make this deal happen.I thank him for his time, patience, and professionalism. If I know ofanyone looking for a Subaru I will absolutely recommend TriCity and mostespecially, Ryan Gendron.My sincere thanks,John from MA