Susan S.

4 de ago. de 2016

I had leased a car with Twin City (Doug) and wanted to trade it in for a new one. Jeff provided the most laid back, easy car buying experience and really low-pressure service to me and my husband. He is so nice and we've always been happy with the service department folks too. Alex was also super helpful. They're always available for follow up questions and willing to do legwork when I have had a question that is for someone else...DMV, for example. My mother in law and her best friend went to you guys to purchase new cars per my recommendation, and I'll continue to highly recommend you to friends and family. THANK YOU!

Sandy & Mark

28 de jun. de 2016

We found ourselves in sudden need of a replacement vehicle and Bryan helped us make it happen within three days. He was honest, dependable and made us feel comfortable right away. Our experience at Twin City Subaru was positive. We'll go back again.

Austin Schenk

22 de jun. de 2016

Bryan was fantastic to work with. He was honest, efficient, and very friendly. We quickly finalized a trade-in and sale without any hassle. I highly recommend Bryan to other Subaru customers looking for a dealer and dealership in Northern NH and VT. Thanks Bryan.

Jayanders7

22 de jun. de 2016

Bryan Chenvert was genuinely interested in me as an individual with specific kinds of needs in an automobile. He listened closely to my history. Previously, I have owned 25 cars and trucks since my first one as a teenager in 1952. So I have dealt with many sales people and dealerships. Bryan Chenvert and Twin City Subaru are right up there at the top in my estimation. Bryan showed me in great detail a range of models and prices with no attempt to influence my decision. I felt valued as a customer and a friend. I am assured that I will continue to have him as a resource if I have questions or concerns in the future. Twin City Subaru beat previous trade in allowances I had sought by a significant amount. I'm not certain of the young man's name with whom I dealt in finance. He was friendly and knowledgeable while making sure that I qualified for the best rate.

tunalady

7 de jun. de 2016

Tony was knowledgeable, dedicated and patient and went out of his way to find exactly what we were looking for and followed through every step through the process and guided us. They didn't have what we wanted on the lot so he found it for us and made it happen. Couldn't have asked for a better salesman, And available any time to answer our questions before or after we purchased our car. Best experience we've had in purchasing a vehicle . Tony always answered our questions and always contacted us almost immediately.During the process. Never pressured us and always a smile when we came up against the unknown in this venture.

Scootercleo

4 de abr. de 2016

They were very helpful and stayed in the budget I had to work with. They were very friendly and helpful. I never felt pressured to buy on the spot. I was offered a car to try out over night since I was skeptical of buying a different model than what I was used to. That made all the difference for me. I loved the car after I got a real feel for it. It's hard to know with just a short trip around the block if it's right for you when you've had a different models for many years. I would definitely recommend them to anyone.

Impreza2016

29 de mar. de 2016

We were looking for the cheapest, most basic model and once we made it clear exactly what we wanted, there was no pressure to upgrade, buy any extra features or services, or other vehicles that would have landed the dealer more profit. Talked to dealers in MA and NH, and Twin City beat their prices.

Ndaigle802

26 de mar. de 2016

An unfortunate collision (#notmyfault) brought us back to Twincity. Bryan was direct, articulate, and responsive to our needs as drivers! I love my sweet new Forester and am greatful for the professionalism and expertise Bryan showed in expediting our purchase. 5 STARS!

Dan

8 de mar. de 2016

I was doing some internet research and out of curiosity, sent in a quote request. Not only did I receive the quote with all the features I wanted, but I received a personalized video of Bryan introducing himself in front of a vehicle he had on the lot with everything I requested. It was like I was at the dealership without the sales pressure. I scheduled an appointment and walked out a couple hours later with the car I wanted. I also received a fair price on a trade in which was a very painless process. Thanks Bryan!

Samantha

7 de mar. de 2016

I want to start by saying I did research for seven months before buying a car at Twin City Subaru. I Searched Maine, NH and Vermont and found their reviews to be great and now I know why. I had emailed to get a quote on a Subaru Outback that had just come in and had no photos of it online. I was contacted right away and I was even sent a little video clip on YouTube from Alex Nicholson next to the car I was very interested in. My husband and I made an appointment to see them two hours away and I'm glad we did. We loved it. While we were there our daughter locked us out of our car. They were more than happy to help us break into the car with their kit, that made my day. We ended up getting the car at a great price with the help of Desmond Culcleasure. He was great and super friendly as well. I really couldn't have asked for a better team of sales associates. They even called a week later to make sure we were happy and all set. They will see us again for sure when we need another vehicle.I will keep you posted in the future as well but for now I'm super happy..

happycustomer

29 de feb. de 2016

Bryan was a great salesperson from the get -go. Upon my initial inquiry, he immediately responded with a great video of a car that might work for me, which was very helpful since I don't live in the immediate area. I had been looking at certified crosstreks at St. J Subaru and the experience at Twin City was by far superior. Desmond also worked with me regarding financing, and I was impressed with his straight forward approach and the fact that he actually came over and sat with me and worked out the terms I wanted (none of the usual finance manager in a back office somewhere BS.)I will highly recommend Twin City and Bryan to my friends and co-workers, and this is where I will go when it is time to buy my next car. I am very happy with my purchase and service I received!

RMG

23 de feb. de 2016

I went in Twin City on January 26,2016 and dealt with Jeff Moser, had a great feeling towards the relationship and I thought we were going to be able able to do business.Got a very different surprise when I brought my wife in on Thursday the 28th.started the process making the deal and everything went south.Desmond started out nice but when he finally realized i would NOT pay full priceand take a beating on my trade, well I thought he got kinda rude.But I do say thank cause i drove 2 hours south and saved $2000.00 om the same car and I did not get raked on my trade.Thanks John McLean and the "TEAM" at Brattleboro Subaru,were you really are treated like family and the owner is there, not out walking the dog

2016ForesterVT

23 de feb. de 2016

The sales crew at Twin City Subaru is amazing. My husband and I had three different meetings with them over a couple of weeks, two separately, and a final one together, and during each visit everyone we dealt with went above and beyond. During my solo visit, and our final deal signing visit, our 2.5 year old son was with us. No one batted an eye. He was made to feel as welcome as us adults, to the extent that he felt right at home during his second visit, and has asked to go back to visit his buddies Joe, Desmond, and Mike. After our last visit, when the little guy was exhausted and we were transferring our gear to the new car, he misplaced his favorite stuffed animal. The sales staff helped my husband look while I was staying with our son and, ultimately, it was Desmond, the Sales Manager, who found the little bunny. Toddler meltdown averted. In addition to the friendly and personalized service, Twin City Subaru has great prices, and we are looking forward to taking our vehicles there for servicing in the future.

Jonny444

17 de feb. de 2016

Very accomading Bryan took excellent care of me he had all the answers to any of the questions I had for him it was a rewarding and pleasant car buying experience I will defineately going forward take my car buying business to twin city Subaru in the future based on tithis car buying experience

2016Forester4Us

7 de ene. de 2016

I usually shop around, but was so impressed with the service, care, and pricing that we got that we purchased our new Forester at Twin City Subaru without any hassles or haggling.

New Outback Fan

4 de ene. de 2016

I recently purchased a 2016 Outback after looking around for several weeks. I am not from the Montpelier area and traveled a bit to purchase the car, and it was worth the trip. The team at Twin City is easy to work with, did not pressure me and went the distance to make sure that I got a good price. The process was easy compared to previous experiences.A car is something that you need to trust to keep your family safe and comfortable. It is great to work with a dealer that also makes this a priority and adds the extra bonus of making the experience as painless as possible while throwing in a few laughs along the way. I highly recommend Twin City and the team I worked with (Bryan Chenvert, Desmond Cucleasure, and Dan Barone).

SJL

30 de dic. de 2015

Scheduled my Impreza for service for a particular wear issue - normal wear, not an easy job, and it was done professionally and in less time than anticipated. Technician diagnosed/confirmed the issue prior to being serviced, and corrected it. Service Advisor was a pleasure to deal with. Just the kind of service department a reliable Subaru dealership would have . . .

Tessa2015

22 de nov. de 2015

My contact person was Bryan. I had made an inquiry on line and he replied back to let me know some of my options. I have to say , that within a few minutes of being at the dealership I began to relax. I rarely have been in a dealership where I did not feel over whelmed and pressured to make a decision. Bryan was supportive , respectful, and helped me to understand all my options. In the end I got a great car at a great price! Thanks to Desmond and Dan ; what a wonderful team!! I recommend this dealership.

Nsncy

27 de oct. de 2015

I scheduled an app't to meet with Bryan to discuss my interest in buying a Forester. He met me promptly and we discussed my wants/needs to help me find the perfect car. He was very thorough and showed me all the Foresters available on the lot pointing out the various models and colors, We went for a test drive which included paved and unpaved roads. As I live on an unpaved road, it was important for me to see how the car handled on different surfaces, Once I decided on the model I needed to choose the color. Initially, I loved the Venetian Red, but after looking at it up close, I knew that after awhile I would find it too dark a color. I saw the Silver Pearl with the matching interior and knew that was the perfect car for me. Brian and Dan patiently took me through the whole buying process as I had many questions. I would highly recommend Bryan as a sales consultant. The dealership staff was friendly and courteous and I was pleased with the overall service of the dealership.

KimErik

22 de oct. de 2015

Everyone was very friendly and helpful. Wouldn't recommend anything other then a Subaru as we allready owned a crosstrek and was just adding another. So we new what we wanted.

VT Country Chic

20 de oct. de 2015

I had a wonderful time getting my new 2015 Subaru outback from Dan last year. He is a great saleman who deserves lots of credit. He takes pride in providing the best possible deal for his customers and I couldn't be happier.

Barrforester2016

19 de oct. de 2015

We just traded our 4Runner to lease (for the first time!) a 2016 Subaru Forester and we are SO grateful for Bryan's help every step of the process!! He was so patient as we test drove several different cars and learned more about leasing vs. buying and this was especially appreciated because we brought our 11 month old with us each time! He and the entire sales care were so knowledgeable, and we enjoyed sitting down with Dan as well as added support from Desmond and other sales staff. Bryan is new to the 802 Subaru team and he seems like an excellent addition because our process was seamless and we feel like we got both a quality vehicle and service the entire time. We had debated a Subaru for a long time and we know we made the right choice!

happyforester2015

24 de sep. de 2015

We went to Twin City to just look at Subaru but with the help of Mike Rivet and Dan Barone we drove home the next evening in a 2015 Subaru Forester. We could not be happier, Mike was not pushy, he listened to what we wanted and needed. The forester has the clearance we need on our back road and the vehicle rides like a dream. Everyone made us feel welcome, and worked hard to get us in our Subaru. Thank you does not seem enough.

cowgirl at heart

15 de sep. de 2015

The dealership was clean, had inventory available, friendly , professional and knowledgable . Very helpful , and very acccomodating. Great service and pleasant to work with and made the purchase a pain-less experience ! I would highly recommend them to friends and / or family .

BlackBear

11 de sep. de 2015

We recently bought our new Outback from Joe Sweeney at Twin City Subaru and it was a great experience for our family. Joe was great right from the start and it was really the easiest car buying experience we have ever had. Can't thank him enough - good people.

Ed and Carol

21 de ago. de 2015

My husband, Ed researched a variety of cars that have ultimate safety and would handle well in our Vermont winters. Having decided on a Subaru Forester, we visited Twin City Subaru and talked with Salesman Joe Sweeney. We instantly felt comfortable with him and felt that he trustworthy. On two occasions on two days, we spoke at length with him; we found him to be conscientious, professional and humorous. We also enjoyed our time and conversation with Chris Davis, who was very precise, caring and humorous. Our experience ended with us driving away with a beautiful new Subaru Forester! It is just the size we need, and we love the way it handles. When you purchase something, it greatly matters how you are treated by the staff, and that is the very reason we would recommend this dealership to everyone. On a scale from 1 - 10 (10 being the best), we rate them 15. Sincerely, Ed and Carol Bride

cmacfarlane1

18 de ago. de 2015

After a disappointing day of high pressure sales people and cars that were not what I wanted Twin City delivered a car I wanted without pressure. Next time I will just go here.

rachvb84

16 de ago. de 2015

This is my second Subaru from Twin City and I wouldn't go to any other dealership. Everyone at Twin City treats you with kindness and respect! Tony, Chris and Desmond were an absolute pleasure at the time of sale and beyond!!

atm1802

11 de ago. de 2015

My husband and I were in search of a new Subaru. We had an idea of what we were looking for, but still wanted to test drive a couple of options to make sure. Twin City was recommended to me by a friend. After checking out some of the inventory online, we decided to give it a try and made the drive from Williston.We were lucky to work with Mike Rivet. He greeted us with a sincere enthusiasm that did not go unnoticed. He was very helpful and knowledgeable, and was eager to answer any questions we may have had. Another person we worked with was Desmond Culcleasure. As the business manager, he was very approachable, professional, and great to work with as well. We felt absolutely no pressure working with either of them and would recommend this dealership and both employees that we worked with.We are completely loving our 2014 Crosstrek Hybrid! Very happy with our choice and experience alike,

RAmber

3 de ago. de 2015

This is our second purchase at Twin City and Tony, after a poor experience at another dealer. We have been totally pleased with the service and attention given by Tony and the whole Twin City staff. The car is perfect for our needs. We feel like Twin City cares about helping our family find the right car for our needs. Thanks for a terrific experience!

Wrxynz235

30 de jul. de 2015

This car has turned out to be better then I ever imagined. I never have had a car that made me want to drive it all the time. I can't wait to enjoy this car for the years to come. I knew I would love this car but I can't stop loving and talking about it. Thanks!!!!

katelyn.c.norton

20 de jul. de 2015

I highly recommend Joe Sweeney for your car purchasing needs! Friendly, helpful service and genuine concern that you are getting what you want! Recommended to me by my brother in law, I could not have been happier with the service I received!

newcar1

7 de jul. de 2015

Tony Fletcher was wonderful to work with. I came in to the dealership to get my 2011 Forester serviced (111k miles) and decided to look at new vehicles.

Paula33

1 de jul. de 2015

I highly recommend Jim Glassford. He's the best car salesman I've ever worked with! He found me the car I wanted at the price I was looking for without any pressure. I will be working with Jim in the future!

BTM

26 de jun. de 2015

I live in Vermont and commute 125 miles round trip for work every day, so I need a car that gets good mileage and will make it through what President Coolidge once referred to as "...our invigorating climate..." no matter what. My 2009 Legacy had been a great vehicle but was starting to show its age and made me not look forward to next winter.Tony Fletcher and the team at Twin City Subaru/802 Used Cars dealt with me in a straightforward, no BS manner and worked within my budget to get me into a low mileage certified pre-owned 2014 Subaru Legacy that gets better mileage than my previous car, is dependable with a great warranty and is fun to drive.Thank you gentlemen,

Forester123

24 de jun. de 2015

We went on line to inquire about a Forester. After visiting the site and choosing a model, Joe called us that afternoon and asked us what we were looking for. We made an appointment to visit and look t a certain car. The next day he made a video showing us the the car. He was very pleasant and respectful throughout the process.

higby5

13 de jun. de 2015

Dan Barone and John Henning were fabulous people to do business with. This was a stress free,fun, comfortable transaction. Dan bent over backwards to make sure all was right.Mike Bishop in service is another outstanding guy at Twin City. I have had 3 Outbacks prior to this one all serviced at TC and none of them purchased there,yet I have always been treated extremely well. I am very pleased to have finally bought a car there as they deserve my business.

jean# 1

4 de jun. de 2015

I have been purchasing Subaru cars from this dealership for my last, now 4 cars! Jim Glassford is a remarkable, patient, informative salesmen. I just love my new 2015 Forester! I would recommend this dealership to anyone!!

SAdams

2 de jun. de 2015

I bought a new Subaru from Twin City with the Dan Barone's assistance. I was involved with another local Subaru dealer and the experience was awful. Fortunately, Twin City had the exact same car, knew how to deliver a wonderful service, and earned my business. The sales process was easy, straight forward, and stress-free. Desmond Culcleasure provided no-pressure financing options with various plans for maintenance and warranty options. Twin City Subaru is 40 minutes away from my home and I'd rather drive there to have my car serviced than give my business to the local dealer.

SanbornFarm

28 de may. de 2015

My wife and I drove a long distance to see a specific used car. We were very pleased dealing with everyone, Dan in particular was a fantastic salesman. They were very pleasant, honest and easy going. They even stayed late on a Friday night for us. Great experience with them after several months trying to find our first family vehicle.

deshively

26 de may. de 2015

Worked with Joe Sweeney twice now to buy a new and used. He is honest and very pleasant. Was a great experience and felt like with the used car he really looked out for us so we would find a great car.

Chris15

24 de may. de 2015

Just purchased my first new car from twin city. Dan was a huge help in the whole process. He was great to work with and defiendtly got my business for future purchases.

PS

22 de may. de 2015

Dan Barone was very professional and personable. Twin City Subaru does a nice job with how they treat customers,very pleasant car buying experience, thanks

holbrookes

18 de may. de 2015

Tony was great from the beginning, reaching out via email and ultimately getting me into a car I'll own for a long time. Desmond was helpful and friendly.

Mari246

12 de may. de 2015

Tony Fletcher showed us the pre-owned Subaru Outbacks with their various mileages and colors, which we requested. We decided on one, and drove it to test it out and have been very happy with it. Thank you, Tony, for your patience in answering all my questions as well as your knowledge of the car. You were great! Desmond Culcleasure was very helpful as well.

Hurr1icane

11 de may. de 2015

We were totally happy w/the car trading experience at Twin City. Joe Sweeney took the necessary time to work with us and to make it a pleasant experience. I was a bit apprehensive because we had always done business in the same area but chose Berlin this time because it is closer to where we live. My only regret is that we hadn't done it sooner. Thanks especially to Joe for making such a smooth buying experience and to Desmond for being patience with all our paperwork questions.

TC

9 de may. de 2015

I was totally happy with my car buying experience at Twin City Subaru on April 30, 2015. Jim Glassford is an excellent car salesman. Probably the reason why he's been at Twin City Subaru for so long. My wife and I have bought 7 subaru's from Jim and it's always been a positive experience.

Dannijean72

8 de may. de 2015

Tony Fletcher was amazing! Purchasing a new car has never been so easy! He was experienced, knowledgeable and so easy to work with. We arrived looking for a used car for my daughter and we left with a new car for my daughter and myself. I usually hate the process of buying new cars and Tony made the whole experience pleasant and I will definitely call Twin City Subaru my dealer of choice from now on! Desmond Culcleasure also went above and beyond for us and they both made our experience way beyond our expectation.Thank you!

Angie

7 de may. de 2015

Jeff was great to deal with! He worked extremely hard making sure we were satisfied which helped make our purchasing our new car a pleasant experience.

New Imprezza

5 de may. de 2015

Purchasing my first new car in many years was a great experience thanks to Tony. He was very helpful, knowledgable and great to work with. I got a very good amount for my old car, so was very pleased. I will definitely recommend Tony.

NewSuburu

4 de may. de 2015

Jim was knowledgeable, personable, professional. He took the time to educate me on options and did not unduly pressure me. He easily met my car buying needs.

Car guy 45

2 de may. de 2015

Overall a great experience. Haven't had the car for too long yet but running great and a very professional and friendly experience. Follow up has been great as well.

calberti

30 de abr. de 2015

Dan helped me buy my first car and I am so happy with my buying experience! We told him my price limits and what I was looking for and he promptly got back to me with an amazing offer. He knows what he is talking about and he is extremely helpful. My family has now purchased three cars from Dan and I highly recommend talking with him if you need a new car!

Greg1234

28 de abr. de 2015

We are very happy with our experience of buying our car with Dan Barone. Dan is very friendly, helpful, accomidating and generally easy to work with. When I had issues after the sale, again treated very well. I highly recommend him as a sales person.Desmond also was very helpful.

carguytony123

27 de abr. de 2015

We wanted to buy a new Subaru. Our old one was getting to many miles on it. Tony showed us a new cross trek. We drove it and loved it! My husband loved that it is higher off the ground, yet a smaller vehicle. Tony gave us a good price on our old Subaru and cut the price by 2,000 for the one we wanted to purchase. He is a very good person to deal with. He listens to you and tries to make things happen.

messier,cayla

23 de abr. de 2015

I went to Twin City Subaru just to look at what they had for used cars. Dan welcomed us with a friendly attitude. He was willing to work with us to make sure I was happy along with giving us time to talk and think things over. He also knew so much about the vehicles and shared his information with us willingly. When I had a question he either knew the answer right off or would find out right away. Dan also would explain to us what was happening, and was very honest. I really appreciate that. I would refer anyone to work with Dan, He is truly on of the best sales representative I have ever worked with. I will be going back to Twin City Subaru and working with Dan in the future.

keyworthgraphicswebdesign

16 de abr. de 2015

I am a very busy small Vermont business owner, and needed to get in and get out as quickly as possible. My representative understood this intuitively, and though there was a bit of expensive up selling (not necessarily a bad thing - the power was totally put in my hands), got exactly the car I was looking for. This is my 3rd Subaru, after a Forester, and Outback Legacy. You may think that's a lot, but I put a LOT of miles on these excellent vehicles. I would highly recommend Twin City to any of my friends and family who want to experience fun and reliable driving.

Padre Ron

14 de abr. de 2015

I went to visit Twiin-City Subaru to simply talk about finding an auto more comfortable to my needs. A smiling Joe Sweeney opened the door for me, finding just the right car for me in a couple of minutes. I am very happy with my new Forester!! Thanks, Joe!

Jackie

13 de abr. de 2015

Saturday late morning and we decided to stop in at Twin City Subaru and check out Crosstreks and Imprezas. Joe was friendly, helpful and had a sense of humor! Drive away in a 2015 Subaru Impreza wagon with only 5 miles on it! That is a first. Thanks for making everything come together so quickly. Jackie and Sherm Sprague

Sandyrod

10 de abr. de 2015

We have owned a Subaru since they started making them. We have worked with Jim Glassford while buying our last three or four vehicles. Jim is low key, knowledgeable, sincere , very willing to go the extra mile to meet our satisfaction.

HeatherLovesHerSubaru

7 de abr. de 2015

I would like to start off by saying that I opted to drive to this Subaru dealership instead of one located significantly closer to where I live. I have to say after a long tiring day shopping around for my new car I walked into Twin City Subaru very discouraged. Within minutes of meeting Mr. Jeff Moser I felt the headache of the day fade away. His communication/sales skills are impeccable to say at the very least. He was collected and very detailed as he explained to me all of my purchase options while keeping in mind exactly what features in a vehicle I desired. Jeff gave me car buying options that best fit my lifestyle instead of pressuring me into a purchase i was not certain I wanted. This was my first "new vehicle" purchase and I had no idea what I was in for. Finally after purchasing the vehicle of my choice and before driving off the lot Jeff went through every feature it has to offer not missing a single detail. Before I could ask a question he had an answer! Simply amazing! I would like to add that multiple family members who recently purchased Subarus have made the decision to travel the extra miles to deal with Twin City Subaru for maintaining and servicing their vehicles purchased at another dealership based solely upon my experience with Mr. Moser. Buying with Jeff felt less like a chore and more like a gift! Thank you Twin City Subaru and more importantly Jeff for being so accommodating to my needs as a customer! Keep up the good work!

Elaine

7 de abr. de 2015

We are on our third Subaru from this dealership - we keep coming back! Dan Barone was great to work with. We had our new used car chosen and we were out the door in just under 3 hours. We even were able to get a better rate on our car loan through Subaru financing and we got a good trade on our Subaru with 176,000 miles on it. I will not go anywhere else to buy a car! Thank you, Twin City.

Brian

6 de abr. de 2015

Twin City has now put us in 3 subarus and has been great to deal with on all occasions, both for sales and service. They sent us a flyer with an offer to buy back our 21\2 year old Impreza. So we went to Jeff Mosher to check it out. We have known him for 30 plus years in his work at a previous job and have always appreciated his salesmanship, knowledge,honesty,and just plain fun sense of humor.We were thinking about leasing and were concerned whether is was a good fit for us. We knew Jeff would give it to us straight. I told him I didn"t want it to take 7 hours like my brother does at his dealer to which Jeff replied he wouldn't want me around that long anyway. Three hours it was all done driving away with a new leased Crosstrek. We got top trade in good interest rate and $40.00 less payment. there isn't any reason to go anywhere but Twin City and Jeff Mosher

notafan

6 de abr. de 2015

I have had an issue with check engine, cruse control and another light coming on in my 2012 Forester. I brought it to Twin City on four occasions to get fixed. The light kept coming back on until the fourth service when they had to put in a new emissions system. The third service resulted in having to bring my car back yet again because they ordered the wrong part, which ended up ultimately not even resolving the issue.The last time I brought my car to Twin City to get the new emissions system installed, my car was there for two weeks (I was away for one of the two weeks). When I got my car back, there was a crack in the windshield that was not there when I dropped it off. I had dropped off my car with the gas tank over 3/4 the way full, and got it back with less than 1/4 of a tank. Someone had clearly driven my car as the time on my clock was changed, the radio stations were changed, and there were crumbs all over my console. I found out that one of the service employees had drive my car to and from his home and work somewhere between 100 and 200 miles. No one asked my permission. This is completely unprofessional. I will never bring my car here again.

Scalabrese

5 de abr. de 2015

My Forester was turning out to be larger than I needed and my monthly payments were kind of high. I went into Twin City to see if I could downsize and get into something new, but with better gas mileage and lower payments. Joe Sweeney helped me get a new Crosstrek and my monthly payments were reduced substantially, not to mention the money I will save in gas mileage. This is the third car I have purchased from Joe and it has been a great experience each time. I would recommend Twin City (and Joe) to anyone looking to purchase a Subaru!Susan Calabrese, Warren, VT

notafan

3 de abr. de 2015

I have had an issue with check engine, cruse control and another light coming on in my 2012 Forester. I brought it to Twin City on four occasions to get fixed. The light kept coming back on until the fourth service when they had to put in a new emissions system. The third service resulted in me having to bring my car back yet again because they ordered the wrong part, which ended up not even resolving the issue. The last time I brought my car to Twin City to get the new emissions system, my car was there for two weeks (I was away for one of the two weeks). When I got my car back, there was a crack in the windshield that was not there when I dropped it off. I had dropped off my car with the gas tank over 3/4 the way full, and got it back with less than 1/4 of a tank. Someone had clearly driven my car as the time on my clock was changed, the radio stations were changed, and there were crumbs all over my console. I found out that one of the service employees had driven my car to and from his home and work (!) somewhere between 100 and 200 miles. No one asked my permission to drive my car this far. Totally unprofessional. I will never bring my car here again.

newcar15

1 de abr. de 2015

Jeff Moser was very good a showing the car and providing good information. The Sales Manager was pretty tough on the trade-in value, and the first offer on the trade-in was too low. Medium to hard-sale on extras by the Business Manager, who was very nice, but he is trying to sell stuff.

jrmore10

30 de mar. de 2015

I traded in my old car for a subaru legacy. Jeff Moser was very helpful with the process of getting into my new car. He is a very nice guy and answered all my questions that I needed answered. I would recommend anyone to Twin City and to see Jeff to get the job done.

imprezapurchaser

30 de mar. de 2015

Jeff was great to work with. There was no pressure. He was informative, low key, and helpful. I would buy another car from him any time. Desmond was also helpful and easy to work with. Many thanks.

Teela, a quilter

30 de mar. de 2015

I was looking for Subaru, but not sure which model. I had done web searches on the Crosstrek, Outback & Forester. I am a quilter so I need space to take my sewing machine and tables to quilting retreats. Jeff pulled all 3 models together on the lot so I could sit in them and really get a sense of the space for my purpose. I was able to ask question and talk to Jeff openly about what I thought and I evaluated each one. When I sat in the last one ( the Forester) I knew. Seeing the cargo space also was a selling point. I took Jeff for a ride, putting the car through some testing for my driving style. The car responded well, and so did Jeff. I was able to pick a color (Bronze) from the lot and was able to drive it home that afternoon. This was my first cross over type vehicle and for my equipment, it will be easier to load then the trunk of a sedan. I am super happy Jeff took the time to let me do a comparison, without pressure or prodding. Every morning I get in to drive to work and say " this is a nice car, and I deserve it".

LesM324

26 de mar. de 2015

Joe Sweeney is a great salesman. He was courteous, thorough, knowledgeable, and it was probably my best car-buying experience. I was immediately greeted when walking into the showroom. Everyone seems very friendly and professional. Tim, in finance, was very patient explaining various options, late in the evening when the brain no longer functioned!

bcw689

25 de mar. de 2015

Tony was excellent to work with. He is very knowledgeable about the cars. He provided top notch care and was followed through on everything he said he would do. Desmond was very professional and explained options in detail. I felt well taken care of by both of them and will be using Twin City for my maintenance and new car needs in the future.

KR

24 de mar. de 2015

I worked with salesman, Joe Sweeney. He is personable and custom-service oriented. I just received delivery of a 2015 Crosstrek - silver - it had to be silver and Joe kept an eye of the in transit vehicles to make sure I got what I wanted.Thanks Joe!Kathy RotondiBerlin, VT

Ronnie

22 de mar. de 2015

Jim Glassford provided excellent service in helping us decide on the model and then Jim and the dealership team did a terrific job finding the exact model and color car that we wanted. Desmond did a great job explaining the financing and other options available for our purchase. We are very grateful and appreciated this exceptional service.

lcampion

10 de mar. de 2015

i would highly recommend Twin City Subaru especially Joe Sweeney as a sales representative. I work late in the evenings and arrived at 5:30pm. I had been researching and looking at other dealerships in the area. Joe showed me cars, went over prices, helped me get out of a lease, and stayed late into the evening ensuring that I drove away in a clean, new car that I love! The next day, he invited me back to go over in detail all the specs and any questions I had. He's even emailed me to check in during my first week. I couldn't be happier! thank you Twin City and Joe!

Krista Fiero

6 de mar. de 2015

Twin City offers such a warm and inviting environment. Jim Glassford is a class act. He was willing to work with me and the needs of my family and made me feel at ease. I drove away the same day in my new Forester. I would not go anywhere else to purchase my cars.

Duke

5 de mar. de 2015

Joe Sweeney was a great salesman. He was polite, not aggressive and only sold us the car and options we needed. I left feeling for the first time satisfied with my car purchase. I also called later to see about a bike rack for the car and the parts staff was very helpful and polite.

Chris

4 de mar. de 2015

Joe made it easy to buy my new Forester. I have done business with Twin City for many years and recommend it. Thanks again, Joe!

Roberta

3 de mar. de 2015

When I first started looking for a new Subaru, I just did some on-line searching. Joe immediately called and touched base with me after noticing my inquiry. What impressed both my husband and myself was the youtube video. It was a nice personal touch. You could tell that it was cold and that he made it personal in knowing that I wanted a green subaru. Even though they did not have the color I wanted in stock, one was found for me. When signing the paperwork, we got the price and warranty we wanted at a price we could afford.Thanks again for all your help. I just love the green. I only wish that it came with an all black interior!Roberta

argusarms

3 de mar. de 2015

On Saturday (2/21/15) I stopped in at Twin City Subaru to see a used 2011 Mazda 2. It was snowing out and the vehicle body was hard to see. I tried with my cellphone flashlight to take a good look at it, and it all seemed ok. Jim Glassford and I came to an agreement on the price, and I left with the car. Sunday, when the sun came up, it became obvious that the car had rust issues under the paint of the roof and hood. When Twin City Subaru reopened on Monday I brought the car back, and they very kindly agreed to cancel the deal due to the hidden condition issues. Jim seemed to be honestly unaware of the rust, and was very helpful in facilitating the return.Because they were kind to me, when I decided to buy a new Subaru Impreza instead of a used vehicle, I called Jim first. I knew that they did not have the car I wanted on their lot, but I figured they might be able to do a dealer trade for it. I had even located the car I wanted only 30 miles away at Saint J Subaru and I told Jim that I would buy it from Twin City Subaru if he could get it for me.Jim asked me for a credit card deposit of $1,000 to try and obtain the vehicle for me. He told me that the deposit was to show that I was serious, and that if we did not come to terms it would be refunded. I gave him the requested deposit under these conditions.Later in the day (2/27/15) Jim called me back and told me that the car I wanted was not available because it had been sold, but that they had located and secured a similar vehicle. I agreed to come into Twin City Subaru on Saturday morning, and planned to purchase the similar vehicle if it all checked out.On Saturday morning, before driving to Twin City Subaru, I decided to check on the status of the car I really wanted. Saint J Subaru told me that the car was still available, and that I could buy it that morning if I wanted to. Realizing Twin City Subaru had misrepresented the availability of the car I wanted, I canceled the deal with Twin City Subaru and bought the car from Saint J Subaru instead.After sending an email message to Jim, and explaining to him why I was not going to buy the alternate vehicle from Twin City Subaru, I received the following email message from Sales Manager Chris Davis, "Mr Garland-We will not be refunding your full deposit, this is the second time you have back out of a purchase, we have located and then swapped in a vehicle for you, we have cleaned two vehicles for you. We will refund half of your deposit. Chris Davis"I went back and forth over email with Twin City Subaru for the rest of the day. They were arguing with me about returning my deposit. I reminded them that I also had incurred costs in trying to buy a car from them and suggested that they just refund my deposit and we part as friends. Finally, on 3/5/15 the full deposit refund appeared on my credit card statement.So, they were kind to me in allowing me to return a used car, but should have just told me that Saint J Subaru would not dealer trade them for the car I wanted.

Randy

28 de feb. de 2015

I went an hour out of my way to go to THIS Subaru dealership over Burlington's and I don't regret it one bit. They were helpful and nice from the second I walked in the door. Dan Barone didn't pull any of the classic tricks that dealers often try to pull. Instead, he made all of the little things as easy as possible and still even after the purchase he has been more than happy to help me with any questions.

aem2013

26 de feb. de 2015

This dealer was fantastic for getting me a great deal on a new Subaru. The entire staff was all super friendly and the dealership was beautiful and clean inside. I had an appointment with Tony, and he was excellent to work with. I told him there what the payment had to be for me to say yes, and he told me it was going to be hard, but after all of his hard work he did managed to get me under the maximum payment that I needed. I also traded it an older vehicle and he made the whole process seamless. I would tell anyone to go to this dealership and specifically to work with Tony Fletcher!

Tony LaFromboise

25 de feb. de 2015

Tony was very helpful and easy to work with. Are recent new car purchase was by far the easiest and less stressful car purchase we've ever made (new or used). The supporting staff was great as well. Overall a very refreshing experience compared to the normal grind of buying a new car. This is our first Subaru so we look forward to doing business with Twin City Subaru!Tony LaFromboise

skifarmer

24 de feb. de 2015

It was a pleasure working with Jim Glassford. It is the second Subaru I bought from Jim, as my first was having problems. He was helpful and willing to find a new Forester to replace my old one.

robdraw

17 de feb. de 2015

Tony was very helpful finding a us a car within our budget. He also helped set up our devices with the our car. Very good service!

CaraRichardson

16 de feb. de 2015

This was my first time getting a new car from a dealership, and I couldn't have had a better experience. Alex was attentive, helpful and friendly. He got our questions answered whether or not he knew the answer himself, bore with us when we had a glitch and had to wait a few hours, and then took the time to show me how to work all the little gadgets in my new car. I was honored to be his first sale and have no doubt that anyone working with him in the future will have a great experience as well.

bj

14 de feb. de 2015

Dan Barone at Twin City Subaru went beyond our expectations! His friendly personality and willingness to work with any situation makes us dedicated customers for the future!

Nberger

2 de feb. de 2015

Our family now has 5 Subarus in our driveway, and Twin City Subaru is responsible for helping us locate and purchase 3 of them! When every other dealer said we would have to wait 8-10 weeks for the 2015 Outback we were looking for, Twin City had it on their lot for us in 24 hours!! From our first phone call to Twin City through the final paperwork, everything was handled professionally and with customer service always their first priority.

Abcd

30 de ene. de 2015

We just bought a Subaru from Jim Glassford at Twin City Subaru in Berlin, Vermont. I'm not sure I've ever run into a car salesman who listened more than he talked. I wonder if half the reason we bought the car, we've never bought a Subaru before, was that it was such a pleasure working with Jim. He was knowledgeable without being pushy - the whole experience was great and we are really enjoying our new car.

vtyak

30 de ene. de 2015

I have bought two Subarus from Jim Glassford at Twin City Subaru, first in 2008 and then again this year. When I went to Twin City and was ready to talk to someone, I went inside and waited for Jim to become available because I had a great buying experience the first time around. Buying my second car from him was just as easy as the first time, Jim was friendly, knowledgeable, non-pushy and funny, all traits that make a good car salesperson. After Jim worked with us on a decent price, we got to meet Desmond to go over extended warranties and other information. He was extremely helpful and made the entire process even easier. All around I give Twin City Subaru, Jim Glassford and Desmond Culcleasure a five star rating.

pthonda

29 de ene. de 2015

I bought a new Subaru from Tony Fletcher, he was a wonderful sales man and didnt pressure me. I love my care and thanks Tony for being a wonderful sales man.Paula T

TonyTaylor

29 de ene. de 2015

My daughter and I had a great experience buying her a used car. The price was fair and they allowed us plenty of time to check it out, including putting it up on a lift. The car came with a 12 month/12,000 mile wide-ranging guaranty that included manufacturer-required service (this was based on the condition of the car and is not always available) which decided the deal for us. The salesman Isaac and the business manager Desmond were quality people. The only negative was having to endure being sent to a room for an attempt to sell us all manner of extended warranties. This was so even though I made it clear at the outset that we were pressed for time and weren't interested. (The guy in the room--not the salesman or the business manager--said it "was legally required" although as a lawyer I doubt that highly.) Despite this heartburn I still give them a superior rating. I suggest in the future they consider making it easier to opt out of this.

christencarey

26 de ene. de 2015

My experience with Dan and Desmond was great. I was made to feel comfortable and everything was done to get me to the price and payment that I wanted to be at.

sue

25 de ene. de 2015

I just traded my Forester for a 2015 model and want to say that Joe and Desmond worked diligently with me to find the best deal possible. They listened to my needs /concerns and were able to find a way to make the trade possible. Now I am proudly driving a beautiful new car. Thanks Joe and Desmond !!

WyattS

24 de ene. de 2015

This being my first (through a dealership) car buying experience, I was a little wary of what was coming. However, I worked with Joe Sweeney and he was a great salesman. He took the time to explain the differences in all of the models and price ranges I was working with. There was no pressure to buy on the spot, and I wasn't pushed towards more expensive options. I will definitely be doing business there again.

Nick

22 de ene. de 2015

My recent experience in leasing a new Subaru impreza from twin city Subaru was great. When I got there Tony helped me find the car that I was looking for and showed me all of its features. Desmond helped make the financial process very easy and before I knew it I had a new car. I would recommend twin city Subaru to anyone who is looking for a new car, they have great service and everyone is very nice and honest.

Ray & Pam

19 de ene. de 2015

This is our third purchase/lease through Twin City Subaru and every time we stop in, everyone goes out of their way to assist us. Tony greeted us and welcomed us to the showroom. Once we told him what we were looking for he found exactly what we wanted. Tony was great to work with and we look forward to working with him again on our next purchase. We would recommend him to anyone looking for a Subaru. The best part was there was no pressure to purchase a vehicle like other dealerships do.

MaryellenVT

14 de ene. de 2015

Jim G. and Desmond C. were a pleasure to do business with--helpful, responsive, knowledgeable--and I appreciated their low-pressure approach. Just all-around great guys. And I love my new Subaru Crosstrek! Thank you, Twin City Subaru!

4estrfan

9 de ene. de 2015

Here's what we think about Jim and Desmond: they are so delightful, honest, professional, down to earth, funny, and helpful. They make us want to keep buying Subarus from them. We're up to four so far, and look forward to the next one.

BC

8 de ene. de 2015

My recent experience in leasing a new Subaru Legacy from Twin City Subaru was an outstanding one, from my first inquiry to the day Jeff Moser turned the keys over to me. Jeff Moser himself was most professional, knowledgable, and personable in all our contacts and conversations, be they face to face, by phone, or email,answering every question I had and being most understanding of my need to take my time in making my final decision. Working with Desmond on the final sales details was also an important part of the experience.While I had no direct contact with the service department; their preparation of the vehicle for my driving it off the lot was of the highest quality as well.. I would, without reservation, recommend this dealership and most particularly, Jeff Moser.

TStanford

6 de ene. de 2015

Joe Sweeny at Twin Subaru went above and beyond to get me set up with my new Impreza Sport. I'd totaled my previous Subaru in a snowstorm and needed a car asap. He was friendly, abel to get me set up with a good deal and snow tires to boot, and stayed late on a Saturday night so that I could pick it up that day. I'm very happy with my new car and the service at Twin City

Jeff & Bri

6 de ene. de 2015

My partner and I have bought two cars from Twin City Subaru. Both times were great experiences. Joe and Desmond are friendly, professional, and reasonable people who try to give you the best options for your price range. As long as we are in VT, we are customers for life!

mpgreen

5 de ene. de 2015

I've bought many cars in my life and I usually know pretty much what I want and what is a fair price, but I usually dread the process since I expect the usual sales gamesmanship that ensues. However, dealing with Tony at Twin City was a very pleasant surprise. Tony was straight forward, professional, and generally just a nice guy and both my wife and I really enjoyed working with him. The whole process went smoothly, it felt honest, and I didn't feel over pressured. I highly recommend working with Tony if you need a new car. We also spent time with Desmond, who was very pleasant, and fun to talk with. He treated us very courteously and remained friendly and engaged despite the fact we did not buy any add on warranties. Much thanks to both you guys! We love the new Outback!

paulie

4 de ene. de 2015

I knew what I wanted in a car and their website listed a few at the dealership. There is another Subaru dealership which is closer to me but I chose to drive further to Twin City, for their good reputation. I walked in and told Tony what I was looking for, one minute later we walked into the lot. They had a 2015 Subaru Impreza Sport with the exact features and options I wanted. A quick spin around the block and I knew I wanted it. I filled out the required paperwork and told them what I was looking to spend for a monthly payment. I finance the whole car. The financial manager at the dealership told me he contacted a few banks to get the best interest rate. He got me a payment within $15 of my budget, but in the end I opted for an extended Subaru warranty coverage which added $100 a month.About two hours later I was driving home in the new car. It could not have gone any easier. No pressure, Tony showed me all the features and controls in the car, he knew what he was talking about instead of just reading it from the manual. The showroom was nice, clean, modern, friendly staff. This is the third Subaru I've owned and they are fantastic cars. Twin City is worth the trip for your next purchase!

uluces

4 de ene. de 2015

We shopped around and found the car we wanted at Twin City. We quickly arrived at a fair price working with Desmond. Tony took over to help us really understand all the features of our new Subaru. He is very knowledgeable and easy to work with. The overall experience was excellent!

VtDancer

2 de ene. de 2015

We have purchased and serviced our cars via Twin City for 20+ years and it has always been an excellent experience.Most recently, our daughter (who always brings her Subaru up from Boston to be serviced at Twin City after unhappy experiences at the Boston Subaru dealership) discovered that her beloved 2003 Subaru Imprezza was finally in need of replacement after many years of New England winters. Naturally, this happened at the worst possible time - right at Christmas. Jim Glassman in Sales had us on the road again in record time with a beautiful 2012 Imprezza at a great price. In addition, the fabulous Twin City Service team (headed up by Lee during our Christmas adventures), did great work running our 2009 Imprezza through a last minute service, troubleshooting, and tire changes to make sure we had wheels over the holiday and that everything was ship-shape in time for our daughter's return to school in Boston. It was pretty wild for a day or two, but Lee's consistent smile and repeated assurances that "Sure, We can do that." made the whole process much less stressful.Way to go, Twin City!

Volvo driver

31 de dic. de 2014

I had a two hour appointment to have a remote starter installed on a family member's Subaru recently purchased at Twin City . It was six hours ( 11 a.m . until after 5 p.m. ) before they finished .During that time , no staff member troubled themselves to keep me informed as to why there was such an egregious delay or to offer a courtesy car . I approached the service desk twice and was given inaccurate information as to when the car would be ready . After six hours from checking in , I was sent on my way , however; they neglected to give me the control for the starter . Massive Fail in service and communication .

r1ms12

24 de dic. de 2014

Our family was in the market for a new Subaru Forester configured in a way and color not readily available. We looked for our car in several states, emailed and talked with a number of dealers, but were unable to find what we are looking for. Before returning from VT, I called Twin Cities Subaru and talked with Dan Barone and Chris Davis to see if they might be able to help with availability and a quote. I am glad I did, because they were the last of many Subaru dealers I contacted.From the get-go, both were incredibly forthcoming with the information we needed, friendly and honest. They worked with our family to get the car we wanted and beat every other dealer's quotes. Dan and Chris were great communicators and kept us abreast of status of our order. When I got to VT, they generously offered to pick me up as I did not have a car yet. Once I arrived, everything was set up, there were no surprises and the terrific customer service continued. The new car paperwork and financing went quickly and painlessly.Dan Barone and his colleagues made the process uncomplicated and dare I say a bit fun, too. He took the time to explain all the features, made sure I left with a full tank of gas and an offer to be available for future questions.We are ordinarily very critical of any car dealings and ran into some nasty dealers along the way, but we were so pleased with Twin Cities Subaru. In summary, Dan Barone and Chris Davis not only provided us with the best deal (after shopping around with about a dozen dealers in several states), but also gave us the best car buying experience we had encountered thus far. We would go back to Twin Cities Subaru in a heartbeat.

gymcoachvt

24 de dic. de 2014

This was our second time working with and leasing a car at Twin City. Tony is great to work with and helped make the process go very smoothly. He's friendly, knowledgable and helpful, but not pushy. The finance department was also great to work with - we discussed our options for service plans and Desmond was upfront about the numbers and made sure everything in our lease agreement was very clear, which is very much appreciated. We had planned on trading in one lease for another, but ended up leaving with 2 cars! In less than 4 hrs, we went over model options, test drove two cars, worked out details for a trade in, signed paperwork and drove away two just cleaned cars. Thank you Tony, Desmond and Twin City for a great experience!

SBaker

18 de dic. de 2014

I worked directly with Joe Sweeney and he did a wonderful job explaining options (lease or buy) and we went on a lovely ride together. Checking the brakes on a hill is fun for me and he didn't scream (too) much. :) It is always good when you feel like you are talking to a "re al person" when making an investment and I really appreciated that about Joe.Dan Barone was there also and was helpful too. Finally, Desmond also did a great job making the paperwork process efficient and pleasant.

kaymae

18 de dic. de 2014

This is the way the car buying experience should be. In the past I have found it too stressful and always left with doubts but this time we were lucky to work with Tony Fletcher and he made it great. He asked really good questions first and really listened to what was important to us. He is very knowledgeable about his products as well as the industry. When all was said and done we have a car thats perfect for us at the terms we wanted and have no doubts whatsoever. I will definitely be back when I am ready to buy another car and I will recommend the dealer as well as Tony to anyone.

courtneyrae

17 de dic. de 2014

I had a great experience at Twin City Berlin. From my conversation on the phone to when I was at the dealership. Jim was able to work with me to get the car I loved at a price I could handle.

Scot Sweeney

16 de dic. de 2014

Joe Sweeney was my first contact when my vehicle of 13 years retired. He asked me several questions, listened to my goals & needs and then started giving me the best options for what I was looking for. The process was made very simple and very comfortable by Joe. I felt Joe not only explained all the ins and outs thoroughly but went above and beyond to show me all the features of the vehicle I purchased. I would recommend him to anyone I know looking to purchase a vehicle. I feel that he tells people not what they want to hear, but exactly how it is. He's honest, straight forward and listens to the customer which is all I ever want as a customer. Thank you.

eds9041

15 de dic. de 2014

Jim was a superb salesman. We felt like we were in good hands from our first phone call all the way through the whole process.

kgage

2 de dic. de 2014

This was my first experience purchasing a new car, and I was primed for it to be excruciating... Joe Sweeney made it painless. I visited a number of other dealerships (Nissan, Toyota, GMC, and another Subaru dealership) and Joe was the least aggressive, the most willing to take me on test drive after test drive (after test drive!), and wound up coming to a fair price for a car that's truly going to suit my needs.

tlynch1978

19 de nov. de 2014

Dan did a terrific job of making the car buying experience as smooth as it could have been. We would definitely recommend buying your next car from Twin City Subaru. Nothing was pushed on us, rather Dan and the team informed us of our options, etc. and let us make a decision we were comfortable with. A great experience!

Kk456

13 de nov. de 2014

What an easy dealer to deal with! Dan was extremely helpful throughout the buying process, without being pushy! The whole buying process was quick andeasy as well!

Kate Burnim

10 de nov. de 2014

Joe Sweeney was a delight to work with. He was very patient with some special circumstances that I presented and had me swiftly off in my super new Outback. He was very clear in his explanations and made himself available for questions and further communications. Desmond Culcleasure was also a pleasure to work with, offering clear explanations of services and options and made himself available for further questions and communications. A great team to work with offering warm, friendly and straight forward service. Thank You!

jackanita

10 de nov. de 2014

The dealership was great. They worked with us on price, type of vehicle, and delivery. The salesperson Joe Sweeney was always there to answer questions and kept us informed on each and every step. He did an excellent job. They were very concerned about us and the car. We had a slight problem with the car and they were more concerned about the problem then we were.

vtar

5 de nov. de 2014

Many thanks to Twin City Subaru and in particular to Jim Glassford for being very helpful, friendly, and knowledgeable during our recent process of figuring out which car we wanted to buy. Jim took time to answer all our questions and was also very flexible in accommodating our schedule. The first day we went there I said I really wanted to see the insides and outsides of the cars, even though it was raining a bit, and Jim seemed very happy to stand out there, show us the cars and answer all our questions. Jim then called us a few days later to let us know about end-of-the-month incentives they had going on. When we went back for test drives of the Forester and Cross-Trek, Jim was again very accommodating about our changing and tight schedules. We bought a 2015 Hybrid Cross-Trek, which is great on the mountainous dirt roads we live on, and great fun to drive. Twin City Subaru was also easy for us to get to, the dealership looked very well-run, and everyone was very friendly and professional. I would really recommend the car, the dealer, and the sales person. I also want to thank Desmond Culcleasure who was very friendly, helpful and knowledgeable regarding extended warranty options.

wer4petes

3 de nov. de 2014

We came in looking for car and Joe Sweeney had us in a new Forester just a few days. He listened to our preferences and found us just what we wanted. This purchase was a straight forward, low pressure, and pleasant experience!

Alan Belisle

3 de nov. de 2014

My wife and I went to Twin City Subaru to look at a used Subaru Forester. Instead, we ended up buying a new XV Crosstrek. The entire experience was outstanding and we were very pleased at how hassle-free it was. I highly recommend working with Tony Fletcher. He was very professional, great to work with; he went above and beyond to meet our expectations. Tony is very friendly and knowledgeable, and more that anything is very patient and customer focused.

RobWarren

2 de nov. de 2014

Was looking for something that would be cheaper on gas, Joe Sweeney was a big help. After taking a Nissan Altima for a test drive Joe printed out a comparison on gas milage between my trailblazer and the Nissan, it was a huge difference, and ended up sealing the deal for me.

Illusive Man

28 de oct. de 2014

Twin City Subaru has an excellent team that provides the best customer experience regarding information and expertise on their vehicles. Joe Sweeney was very straight forward and helpful in my search for the right car and even stayed late after they closed/his shift to explain the features of my new car. I had done ALOT of research/shopping around before making my decision on which dealership to give my business to and found out most places arent nearly as informational/ helpful. I would highly recommend Joe Sweeney because he made me feel like he worked for me instead of the dealership, giving me the best experience you can get when purchasing a new vehicle.

tmacleod9

27 de oct. de 2014

Twin city was easy to work with. The price negotiations was easy and low pressure. They fixed a small defect on the used car I bought. Overall, I would recommend them. Joe was my sales rep.

bobanahalf

27 de oct. de 2014

I would definitely recommend dealing with Dan Barone at Twin City Subaru. Purchased a new 2014 Subaru CrossTrek last week. I came in knowing exactly what I was looking for, and Dan was able to track it down very quickly. Then the car came in just when he said it would, and was exactly as expected. Always happy to buy locally, from someone I like, with no hassle. And that's exactly what I go out of Dan. I definitely would go to Twin City again, and I definitely work with Dan again.

lmvilord

25 de oct. de 2014

I recently purchased a new 2015 Subaru from Twin City. Joe Sweeny is the sales person that I dealt with and over all was a great experience! Low pressure and I got the exact car I wanted! I am looking forward to many years with my new car, and when I am ready to purchase another one I hope to deal with Joe again!!

sallyhull

7 de oct. de 2014

Jeff was a pleasure to work with from the moment he greeted us in the lot to the time we handed him the keys to our old car and drove away in a brand new Impreza a few hours later. Financing, negotiations, registration and title were all handled seamlessly. I would recommend Jeff and Twin City Subaru to anyone!

ty.macwalters

2 de oct. de 2014

Just parked, walked up, and greeted right away. Tony was very friendly and helpful with our new purchase. We weren't sure if we wanted an outback, but after going for a ride in two it was easy to see why most people have subarus in the state. Tony was very accommodating and willing to work with us to ensure that we got the right car for us.Very happy with the service and care taken to educate as well as listen

jkravenwood

24 de sep. de 2014

I was trading in a 10 year old Forester so I knew I would love the car. Dan Barone was the best salesperson ever!! He actually made the car buying experience FUN! I've had previous experiences where sales people didn't pay attention but Dan was all about listening and ended up with exactly what I wanted within minutes of walking on the lot. The entire process was quick and painless. Desmond was great with the paperwork and financing piece. These guys are a fantastic team. If you have ever dreaded the new car experience - go see Dan. He'll change your mind and you'll end up with a great car.

JJJarrett

21 de sep. de 2014

I enjoyed my car buying experience at Twin City Subaru very much. I had looked at other car at other dealerships before coming to Twin City, and found the experience exhausting. I felt hounded and pressured, and at one place wasn't even told the price of the car until I was there a 1/2 hour! None of that happened at Twin City! The prices are clearly listed right on the car. Dan Barone was an excellent sales person. He was very knowledgeable about Subarus, and he made me feel at home and relaxed. I never felt pressured to buy this car, or consider buying a new car instead of the used car. Desmond Culcleasure was great too, taking his time with me when we sat to discuss financing. If you are looking for a professional car dealership that stand behind their vehicles, and will treat you well...look no further!

krickard

16 de sep. de 2014

I had never bought a new car before and was apprehensive about what I was going to get locked into but right from start of walking into Twin city Subaru I felt comfortable and Tony was a very laid back yet informed sales person and made it very easy for me to choose what I wanted very quickly. I was able to get the package I wanted with financing that was doable. I also feel secure knowing they're so close and welcome me to come back anytime with any questions or concerns.

joneshartshorn

10 de sep. de 2014

We had had the pleasure of dealing with Mike Hassett. He greeted us with a smile and listened in detail to the the car we were looking for, a white WRX Premium. They had ad a silver WRX and Mike went in and got keys and we took it for a ride. It was very similar to the white GT we had purchased from Twin City in 2005. After the ride, we sat down with Mike to see if there was a white WRX available but there was none to be found. We then ordered what we wanted from Mike and it was delivered the end of August. Mike called us right away! We then had a few extra things done to the car which Mike handled for us promptly. We had a great experience with Mike Hassett and would recommend him for your next car purchase. Thank you Mike for making this an enjoyable experience!

maryltaylor

4 de sep. de 2014

I chose Twin City Subaru because owner Dave Birmingham is such a supporter of our community. Good intentions wouldn't go far without a great product and top notch professional staff. Mike Rivet helped me work through my indecision quickly, What an amazing streamlined, fast, and friendly process they have at this dealership! Mike was very easy to talk to, and very helpful with all aspects of the buying process. I agree with others - best car buying experience ever. I has no idea car buying could be this quick and easy. Cannot recommend these folks more!

colleenmck

30 de ago. de 2014

I have never been a fan of dealerships, I have even left many steaming, empty handed and swearing to only buy through private sales in the future. However, Joe Sweeney changed my tune last Saturday. He greeted me with a smile, sat me down and took the time to listen to what I was looking for. Then, he found a used Forester on the lot that met my criteria . There was no pressure, no sleazy gimmicks. In fact, Joe used the best sales tactic of all times: Being a genuine and a nice guy. I was truly impressed. The Forester is a great fit and I couldn't be happier with my experience.

bmurphy95

29 de ago. de 2014

I had the pleasure of dealing with Mike Rivet when I was thinking of buying a new car. I went in there thinking I was just looking, and left with my amazing 2015 STI. Mike was super helpful, answered all my questions, and made me feel like a respected customer. Being an 18 year old right out of high school, not many people have taken me seriously when I go to look at brand new cars. I highly recommend anyone going to Mike, and I've made sure to send anyone looking for a new car right towards his way. Whenever I need to stop by into Twin City Subaru, I'm making sure Mike is the one I deal with.

Meg Kuhner

28 de ago. de 2014

Best car buying experience I have ever had in my 66 years. Both men were exceptionally friendly and very respectful to me as a woman.

MistyMM

14 de ago. de 2014

This past week was my second time going to Twin City Subaru for a new car and my experience just keeps getting better. We always deal with Joe Sweeney and will keep going to him. He's a pleasure to work with and has always worked hard to get us the car we want and we always leave happy. We feel relaxed and at home dealing with him. It's literally a pleasure, especially when we walk away with the keys to the Subaru we want, at a price we are comfortable with! Plus, popcorn and a fridge stocked with Capri Suns! It's truly dreamy. All around Twin City is a great dealership.

beatle.aron

11 de ago. de 2014

Tony made the car buying process smooth and easy and was very knowledgeable. I only wish I knew about the popcorn a little bit earlier.

Davidny1

11 de ago. de 2014

I called Jeff out of the blue on a Monday afternoon and got my new car Tuesday evening. I was happy with the price and overall treated great!

Andra

11 de ago. de 2014

Joe has been my dealer of choice for five years. I have sent friends his way, and felt comfortable and confident working with him when I needed a new car "right away" , when I was just seeking options, and when I was ready to make a purchase. Joe is friendly and works hard to find out what his customers need.

lb2shep

11 de ago. de 2014

We went to Twin City Subaru because we were interested in purchasing a new vehicle. We dealt with Jim Glassford, who was excellent. He answered all our questions and was very patient with everything we wanted to know. We ended up buying a new Subaru Legacy which we are very happy with. Jim certainly made our whole experience an easy and pleasurable event.

warrenk469

29 de jul. de 2014

Tony was very patience and worked to get us the best deal he could, We had a lot of question aboutthe new features and he encouraged us to come back anytime to review all the new buttonslike how to use the radio and how to connect up the Bluetooth for hands free phone operation. Whenwe changed several line items in our original deal, he took it all in stride and worked out a deal that was beneficial to us.

tonyklein

29 de jul. de 2014

Jeff Moser made our purchase of a 2014 Crosstrek quick, fun and easy. We came in on a Friday afternoon and drove home with our new car Monday. No pressure and the price of the car and the trade in value for our old Outback was spot on. Twin City is the first and only dealer that I have ever continued to use for service well after purchase. I have dealt with them on a regular basis since 2008 and have no plans to change!

jo7sabel

28 de jul. de 2014

I was driving a MiNI Cooper, but needed to revisit owning an all-whhel drive workhorse to handle the Vermont winters: Subaru. After paying a cursory visit to another Vermont Subaru dealer and not being impressed with my service, I was happy I had a choice, and visited Twin City Subaru. When I owned my previous Subie, I took it there for service, and was always pleased. Salesperson, Joe Sweeney upheld that model, and my experience leasing a new Impreza Sport was a pleasure. Joe took a lot of time, answered a lot of questions happily, and helped me consider my options.. He saw on my trade-in that I only drive about 14,000 mile per year, and suggested that I lease rather than buy--no pressure either way, he objectively presented the facts. I'll use Twin City as my dealership in the future, without question, and will request Joe Sweeney as my sales rep.

olkal

19 de jul. de 2014

I was looking for a 2015 Outback, and Jm helped me get exactly what I wanted. Since it was the beginnng of the model year and there was only one Outback on the lot, this meant finding the car elsewhere. Jim followed up by telephone as did Desmond. Both made my experience easy and fun. I appreciated their even getting me new permanent plates. Jim carefully went through the way the car worked amd explained the differences berween the various types of Outback. I did not get the feeling of beng rushed. Desmond was helpful with financing and information about various maintenance plans available. I don't know the name of the service person who helped me by putting on the splash guards, etc., two days after purchase, but he was very friendly and efficient, also, and the service waiting area (and popcorn and donut holes) were very pleasant.

njpot

9 de jul. de 2014

Jim Glassford was an excellent sales person that helped us through our new purchase. He went above and beyond with his helpfulness and caring attitude towards us and we would highly recommend anyone looking to purchase a car to ask for him by name when visiting the dealership. Everyone treated us great and I will send my son to Jim when he is ready to purchase his new car next year!

RedSoxFan27

7 de jul. de 2014

After my beloved Honda CRV got totaled, I became interested in the Subaru Forester. After having a disappointing/frustrating experience at our local Subaru dealer in MA, my husband then located the car that I was looking for at a dealer in Vermont. Jeff Moser promptly answered our email inquiry and called us on the phone and quickly worked us up a very fair deal. He was responsive and helpful and direct and a true pleasure to work with. Our only glitch was that we should've paid with a certified check to insure immediate processing of the title (rather than the easier process of bringing a personal check). However, even with this out-of-state-glitch, Jeff made sure the paperwork got expressed to us in time for me to meet the 7 day MA deadline for registering my car. It should be noted that he also fast tracked some extra accessories that I wanted added to my car for purchase and it was ready, as promised, with all my personalized bells and whistles!!Everyone at Twin City Subaru was very friendly and welcoming. For someone who usually HATES going to any car dealer because of the "circling vulture" feeling, I was VERY appreciative of this painless and enjoyable experience! Oh, and they were wonderful allowing our lab, who joined us for the ride, to rest in the AC building during our transaction. In summary: An A+ car buying experience.and I HIGHLY recommend Jeff Moser!

dfray

1 de jul. de 2014

We were looking for a new Subaru Crosstrek and liked the variety that TwinCity Subaru had to offer. When we checked on availability of delivery of the cars "in-transit", Joe Sweeney contacted us by e-mail and we set up an appointment - he also send us a video file introducing himself, so we would know who to look for when we came to the dealership. Joe was friendly and knowledgeable, answering all our questions and walking us through our choices. When we came to our decision on a car, he was able to offer an excellent trade-in value for our Equinox and offered us a great price on the Crosstrek. When it looked as if our car would not be delivered for 6 weeks, Joe was able to arrange to get us in a car in just a few days instead. His follow-up is great - he's always responsive, calls back right away, and delivers what he promises. I'll be going back to TwinCity Subaru, and Joe in particular, for my next car.

bonnie15

1 de jul. de 2014

We were very happy with our experience trading our 2010 Outback for a 2014. We got a fair price for ours and the 2014 was priced right also. We would and have recommended Tony as the salesman to go to for professional help in the buying of a new vehicle. He was very good to do business with and we would look for him on our next car purchase.

MandyMason

20 de jun. de 2014

I was desperate for manual transmission and Twin Cities was the secret! They not only have bigger stock but service has been incredible so far. Feels like family. Honest and cooperative, which is smart because you can check it all online now anyhow. Popcorn is free but more importantly delicious. Bentley the Aussie shepherd ( I think) entertains you while you wait for paperwork. I will be using dealership a lot even though it's 90 min. away...I trust them. Right now I'm in loaner while they treat upholstery--was no problem at all.

Tara.morrill

15 de jun. de 2014

Awesome experience! They were great, and helped me get exactly what I wanted. They were willing to work with my budget and get me the best deal they can.

fmercury

12 de jun. de 2014

Working with Jeff was easy. He was informative and extremely helpful in purchasing this car. I would highly recommend Jeff as he took very good care of us.

mbksart

12 de jun. de 2014

Attentive and knowledgeable sale staff. Mr. Sweeney was a pleasure to work with and made the whole process smooth and effeciient, I highly recommend this dealership and Mr. Sweeney as a salles agent.

kdrury

9 de jun. de 2014

I called Twin City Subaru on a Tuesday and by Thursday night I was driving home in my new Outback. Joe Sweeney was the Salesman I worked with - however the entire staff from the moment I walked in the door made me feel welcome. I sat with Joe on a Thursday afternoon during my lunch break. In this very short time window I was able to test drive the car, review the car fax and provide all pertinant application information. Within 3 hours I had a phone call that I was approved and was driving my Outback home by 6:00 that night. The entire process went smoothly - I will definatelty return to Twin City Suabaru in the future. Thanks

downhillracer117

9 de jun. de 2014

The actual negotiation was done on the telephone, the next day we went to the dealership everything was very professional and smooth , since I had not bought a new car in 13 years I see that the experience has really changed , because of the internet pricing has become much more open and easier to deal with. With that being said the relationship is much less adversarial and actually you are just being helped thru the paperwork and introduction to the features of the car.So far everything went well, now over the next 13 years hopefully the relationship with service will also be satisfactory.

Brook200

4 de jun. de 2014

Jim Glassford is an amazing dealership salesman he is friendly,kind, and helpful. He has made my experience incredible and unforgetable and therefore recomend him.

Kennel

4 de jun. de 2014

Tony was very knowledgeable about the car. He answered all of our questions. He made this the best car buying experience I have ever had.

kminsinger

2 de jun. de 2014

I contacted Twin City by email about a vehicle they had on the lot and was able to do all my negotiations before arriving. I was quickly able to pick-up my new car without any issues. They did a great job of getting all the paperwork done ahead of time! Overall I had a a great experience!

Jason

23 de may. de 2014

Once again, the staff at the Berlin subaru got me in same day for a minor service issue on a car I had just bought from another dealer. Treated me as if I just bought a new car through them (which I had twice, both great experiences!) answered all my concerns with my car and as always, the best dealer customer service anywhere. Thanks again.

VT user

20 de may. de 2014

Thanks Jeff - Jeff helped my fiance and I traded our cars in for one that meet our needs for camping and is fun to drive.

benchomp

19 de may. de 2014

Mike Rivet did an awesome job finding just the Outback I wanted! He worked with other dealers to get the exact color and model I was looking for. He is very professional, friendly, and answered all my questions.I will definitely come to Twin City Subaru for my next car! In the meantime, I will tell my friends to give Mike a shout to make a deal.Thanks Mike and everyone at Twin City SubaruLinda WellsPlainfield

CynthiaBuck

18 de may. de 2014

I had been wrestling with the purchase of a new vehicle for a few months, my first time getting a vehicle on my own. I had also been to another Subaru dealership with such poor results I found myself looking at Ford, Jeep, and Chrysler products. I was pretty much set on a purchase but decided to give Subaru one more try. That's when I called Twin City and met with Joe Sweeney.Joe is such an easy going guy, I felt totally as ease with our negotiating and I felt that he understood what my needs were and made suggestions that were exactly right for me. In a couple of hours I had a new car. No game playing, no stress. Even after the purchase, Joe has continued to be a concerned and helpful source as I navigate the various issues of car ownership.

scoenye

16 de may. de 2014

This is the second Subaru we bought at TC. Jim Glassford was the salesperson the first time around and that all went really well. So this time, we asked to deal with Jim again, even though a different rep met us outside. Our request was immediately granted, no questions asked, even though he was already deep in a busy day.Once again, Jim proved to be an excellent salesman. Although we made up our mind following the test drive, Jim followed up and got us answers to all outstanding questions, rather than make something up on the spot (fresh 2015 model, so it is normal that not all random questions about alternate parts have a ready answer.) Jim took care of everything relating to financing, trade, transfer and custom prep and we had our new ride ready to go next day.

JoAnneChaloux

14 de may. de 2014

I had an excellent car buying experience with Mike Rivet. While test driving my Forester, we talked about a former TC Subura salesman and about the sales experience I had at a Buick dealership and I was right up front with him when I said I do not want to be pressured. Mike said he'd ended up in a vehicle that wasn't a good fit for his family and knew how I felt. There was no pressure, he asked if we'd like to close on the deal that day and my husband said if its good today will it be on Monday and they did. Mike was really easy to get along with, had us laughing, answered our questions, and was just a really nice guy. I would totally recommend Mike to anyone buying a vehicle.

PRB1944

13 de may. de 2014

This purchase was my first new car in over 40 years. I found the experience, buying my new Subaru easy. The staff, including my sales rep, were helpful and patient, I certainly have found driving my new Subaru fun!

ZaraVincent

13 de may. de 2014

I have been buying used from Dave Birmingham for years, but this was the first time I worked with Dan. He was very patient with all of my questions, and offered solutions based on listening to my needs. I'll look for him in 6 years when it is time to get another Subaru.

tweegar

10 de may. de 2014

Dan Barone at Twin City Subaru in Montpelier, Vermont is an exceptional car salesman. I live in Chittenden County and was going to buy here at Burlington, Subaru but didn't feel like I was getting a good deal. I emailed Twin City with some interest and the next day, in the SNOW, Dan Barone made an iMovie of a car I was looking at! I am a teacher and couldn't talk on the phone with him but we emailed throughout the day. He answered every single question I had and was transparent in the entire process. None of those car salesman "tricks of the trade" were needed. I felt like he heard exactly what I was looking for and he did the leg work to make sure I got what I needed. If you are looking for GREAT customer service and a good deal on a car...see Dan Barone and Twin City Subaru!!!

miata99

9 de may. de 2014

This experience was one of the best. My husband is disabled and this was the first time trading for a new car on my own. Jeff Moser treated me with respect and was more than willing to work with me. I have owned Subarus in the past and knew that I wanted another one. Other dealerships in the past have not been as patient and kind as Twin City. I will definitely tell anyone who is interested in buying a new,used or leased Subaru to see what Twin City Subaru has to offer. I will also recommend Jeff Moser as the go to salesman to see about their next purchase. Sincerely Mary Sargent

dusk112000

9 de may. de 2014

I purchased a used 2010 Subaru Forester from Twin City Subaru. Very happy with car. And very happy with the salesman. Tony Fletcher was great. Very patient and friendly. He explained the all of the options and gave me plenty of time to make up my mind. And then after I chose a red Forester and he wrote up the entire transaction, he didn't even get frustrated when I decided at the last minute to buy a black Forester instead. He just went, got me a better price on the black model, and wrote up all the paperwork on that one. Great service. Great salesman. I love Twin City Subaru.

psgb

7 de may. de 2014

We did an enormous amount of research before deciding that the Subaru Outback was on our short list. We checked out a RAV 4, a CRV and a Subaru Outback from a different dealership in Vermont. Our son went the extra distance from home and purchased his Subaru from Twin City and recommended them highly. We decided to schedule a test drive at Twin City and called and talked to Jim Glassford. Jim took care of everything. We dealt with him via phone calls, email and in person and received the same great attention to detail from start to finish. We have never had such a positive experience buying a car before! Both Jim and Desmond in finance were awesome; we felt like they were working for US, not the dealership. Oh, and the car is FANTASTIC!

RichardShanley

1 de may. de 2014

We were very satisfied with the salesman, service and the dealership. We would recommend Twin City Subaru to our friends and relatives.Dick and Judy Shanley

tnhorton

30 de abr. de 2014

We worked with Joe Sweeney at Twin City and it was great. Joe is very friendly and professional -- I highly recommend him and Twin City.

Gaudio26

26 de abr. de 2014

Nothing but great things! I work a pretty crazy work schedule Mike and the sales team worked around that completely. They had our car and paperwork ready to go at our delivery all we had to do was sign and drive away. Thank you very much!

elaura

23 de abr. de 2014

This is my 2nd car purchased through salesman Jim Glassford, and I will refer him to all my Friends. I hate buying cars I usually find the whole process stressful, But Jim made it easy and comfortable. He found just what I wanted for the price I wanted...no problems, no stress! I will buy my next car from him.

RachelW

19 de abr. de 2014

Jim made the purchase of my newest Subaru an absolute pleasure. As a women, it can sometimes be an intimidating and cumbersome process, but Jim made it easy and treated me fairly and respectfully. He was prompt in returning phone calls and emails but is not at all pushy. I actually had fun shopping for my car! I will buy Subaru's from Jim for years to come.

Fich33

16 de abr. de 2014

My wife and I were both shopping for new cars and test drove a Subaru Crosstrek and a Toyota Rav4. I have to say that the salesperson Jeff was a big reason as to why we chose Subaru over Toyota. I'm not into pushy, overreaching type salespeople and Jeff was so laid back and informative and he really knew the product he was selling that it made the process of buying a car very enjoyable. I would not hesitate to recommend Jeff, Twin City and our finance person Desmond to anyone, they will treat you properly!

jdef1234

16 de abr. de 2014

This is the seventh Subaru I have purchased/leased through TwinCity Subaru (Yes, I'm an "old-timer"). Jim has always been there for me to help me underestand the paperwork and to encourage me to trust the dealership that has aged with me so patiently. It also matters that he understands the Red Sox. I have never hestitated to call Jim with questions, and know that he is both honest and knowledgable. Thanks, so much, Jim.

NathinaRoy

14 de abr. de 2014

One word: painless. I thought buying my new first car would be sheer hell and because of Dan Barone, it turned into an extremely pleasant experience. His knowledge, lovely personality and witty charm made buying my first new car a wonderful experience instead of doom and gloom. He helped me choose the right car, got the best price for my trade in and worked tirelessly (while staying late) to get me the price I was looking for. I'm extremely happy I chose to work w/ him and won't look for another salesman ever again. He's my go-to guy for life :)

lorraine14

14 de abr. de 2014

Dealing with Twin City Subaru and Tony was quick, easy, and professional. Tony was knowledgeable and friendly, and shared many features I didn't know about, or didn't know how to use, even though I've owned Subaru's for years!

Tinsel122

14 de abr. de 2014

Great service! No complaints! It's my second Subaru and I will continue to lease from twin city Subaru in the future! Very happy with my car

JeannePrue

12 de abr. de 2014

While shopping around for a new vehicle, we had a bad experience at another Subaru dealership but really wanted to consider a Subaru. So we travelled to Twin City, walked in the door and Tony greeted us warmly. He set about asking questions to determine our needs. He compared 2 different vehicles with us, took us on a test drive, all the while explaining various features. Tony did his job of selling like a true professional, without making us feel pressured. Despite the dealership being very busy, the atmosphere was relaxed and so friendly. All of our questions were answered, a fair price was negotiated and we were thrilled with the deal. Every aspect of the financing was explained clearly. This was the best car buying experience ever for us. We will definitely recommend Tony and the folks at Twin City Subaru to everyone!

heidiannee

8 de abr. de 2014

I got a used Subaru 4 years ago and just LOVED it. But like all good things that Subaru engine gave way :(. So I needed a new car and knew I wanted a Subaru. I was looking for used thinking I could not afford new. We went to Twin City and were greeted by Andre's warm smile and relaxed nature. He showed me a Legacy that I liked and was in reason as I wanted a wagon. Took it for a test drive and told him I needed to think it over. I returned a few days later and looked around some more and found a nice new Impreza that I fell in love with!!! Andre went and got the keys and we took it for a spin and started the paperwork. When I asked him why he did not point it out before he just simply said that I was looking for used and he was not going to pressure me into something I did not want. I liked the no pressure way Andre dealt with me. It was a great day and I would buy another car from him in a heartbeat! He allowed us to browse and did not hover over us. His no pressure way is great!! Even my kids liked him.

sarahl828

8 de abr. de 2014

We were first time customers had a great experience at Twin City Subaru and Dan was awesome. He was very friendly and worked with us. Thank you everyone!

123Debra

6 de abr. de 2014

My sister, my daughter, and the people I work with all own subarus and swear by them. I knew I couldn't go wrong. I love my new subrau!

Jmbillian

5 de abr. de 2014

Mike Rivet and the Twin City crew made my daughter's purchase of a 2014 Impreza a stress-free, conflict-free, overall pleasant purchasing experience. My last time around I ended up in NH and while I would have gone there again, I asked TC to save me from the trip. They met my price which I developed from online resources and the entire sale took no more than one hour. Mike could not have been more professional and accommodating. I would not hesitate to refer a friend to him or return myself.

ScottBrumenschenkel

26 de mar. de 2014

Joe Sweeney was my first contact at Twin City and a great one. I really appreciated being spared the "sales rap" and pressure that I have experienced at other dealerships. Joe was also honest if he didn't know the answer to something, and quick to find the answer from his colleagues. I was sold on the Outback before I even visited Twin City but Joe helped to make the purchasing process both fun and informative. I expect we will be returning to see Joe when my wife's Toyota gives up the ghost.

bettypoulin

20 de mar. de 2014

I decided it was time to trade in my Camry and after listening to everyone rave about the Subaru - I decided to check them out! When I walked in the first person I met was Tony Fletcher. Tony asked me what I wanted in a car and worked with me from there! He was pleasant, courteous, and informative and when we hit a "stumbling block" he found a solution - presented it and the deal was sealed! I expect a long relationship with Subaru and would highly recommend TONY FLETCHER!

MMMMcGee

19 de mar. de 2014

Mike was very helpful, finding out in detail what kind of vehicle I was looking for;age, price, mileage, options. I was able to get just the car I was looking for, at the price I could afford.

kristinmarie135

15 de mar. de 2014

Working with Andre was great- low pressure, informative and honest. He was straight forward with what he thought would work for me and didn't try to push me towards anything I didn't want or need. I had been dreading the car buying process for a while and kept putting it off due to the fact that I hate the "car salesmen show", but I found buying a car from Andre relatively painless. I'm now the happy owner of a new Subaru! Thanks Andre!

susantousignant14

14 de mar. de 2014

Jim Glassford went above and beyond to get us a great deal on the new Forester. We love that he offered us the best deal up front without high pressure. Love this dealership!

esamuelsen

6 de mar. de 2014

Easiest car buying experience ever. Mike Rivet was always available and took care of every detail. He took me on an unforgetable back roads test drive that characterized what the Outback was all about His customer service didn't stop after the sale. Thanks Mike!!

pk12

2 de mar. de 2014

We knew the model and car we were interested in and Dan worked with us to purchase the vehicle without trying to oversell or change our minds. Dan went out of his way to make time for us on a busy day and get us into the new car and drive away on the same day. This meant working past normal closing time and having the car prepped and ready for us to drive off the lot that night.

fdecroti

28 de feb. de 2014

Great and courteous service. He picked me up as a courtesy to view vehicles. He patiently took the time to go over technology in the car. Made introductions to other personell for future services. Can not get better quality service.What a great team like a subaru family. Thankyou.

plivings1

27 de feb. de 2014

I shopped three different Subaru dealers and came back to Jim Glassford at Twin City. He was knowledgeable and friendly but not pushy. Great experience!

lorrykc

27 de feb. de 2014

I called Jim out of the blue and on short notice he met all of my expectations and more. He showed us a good selection of both used and new cars and LISTENED very carefully to what we needed. He explained everything in clear language. He even set up the hands free phone capability for us. Within one Saturday morning we completed the purchase of a new Imprezza. This included our initial phone call, test driving, and paperwork...even our slightly unconventional financing of a small amount of the price. This was our second purchase from Jim and when any future need for another Subaru arises we will certainly contact him.

JeffEddy

20 de feb. de 2014

Buying a car can be a very anxious event, especially when the customer senses the sales person is trying too hard to sell a vehicle. When my wife and I walked into Twin City Subaru we were greeted by Tony Fletcher and asked to have a seat. Tony then asked what we were looking for and what price range we were considering. He listened, really listened, to us describe what we had in mind for a car that would meet our needs and financial expectations. His manner of presentation was non threatening and low pressure. I believe his friendliness was genuine and sincere. After the initial 2 to 3 minutes I felt at ease with our conversation and didn't sense any undue pressure form Tony. Tony then showed us the car he thought would match our expectation. We test drove the car and he answered our questions to the best of his ability and if he didn't have an answer he asked other knowledgable staff at Twin City Subaru who could answer my questions. Tony hit the nail on the head when he showed us the car he thought would meet our needs. We bought the car and will be doing business with Twin City Subaru in the future. Over all, our buying experience at Twin City Subaru has left me with a high regard for Tony and the management atTwin City Subaru. I will be telling my friends about my experience and the friendly and professional service my wife and I received. I must also say that Chris Davis presented us with warranty options in an easy to understand manner which led us to select the options we felt met our needs. I thank you Tony for making our car purchase a pleasant experience.

vikingnc

19 de feb. de 2014

Contacted them about vehicle they had on-line. Took them a full day to answer that the car had been sold.

kathycrosstrek

19 de feb. de 2014

I recently purchased a Subaru Crosstrek and had what I would consider the best car buying experience to date. Mike Rivet was phenomenal in handling all of my questions and concerns. I knew I wanted a new Subaru, but wasn't sure which one to choose. Mike took the time to lean about the needs of our family and our budget and fund the best fit for us. He was also very in tune with what I liked and wouldn't let me "settle" for anything else. As a family man himself he knew what would work best for our family needs. He is far from your stereotypical salesman and I have never laughed so much in buying a car. Stacey also took the time to walk me through the financial options to be sure we stayed in a payment range that fit our needs. Let's be honest...the car buying process can be grueling and frustrating, but that was not the case at Twin City Subaru. It was an amazing experience and I am very happy to be back in a Subaru. Much appreciation to all!

SCsubaruconvert1

19 de feb. de 2014

Every one was very friendly. I went in looking to upgrade from a finicky Mazda protege, and left happy with a certified pre-owned Subaru Impreza. They took my Mazda at a fair price and so far I'm very happy with the Impreza. Overall my experience at the dealership with Mike, Chris and Stacey was positive and now I actually enjoy driving in the snow.Not sure about the new car experience but if you're looking to go the pre owned route I would definitely recommend checking this place out.Also they're dog friendly.

Dogstars

19 de feb. de 2014

Mike was an enormous help in finding and getting my new Crosstrek. Everyone was so kind and gracious, to me and my dog! I would highly recommend going to see them for your Subaru needs. Getting my new car has been a great experience and I'm so happy I went to twin city to do it!

ralphm1954

18 de feb. de 2014

I came to Twin City under recommendation of my wife who had bought a Cross-Trek several months ago. I needed a vehicle that was reliable and fuel efficient. I went on line, and mad contact with Jeff Moser & Chris Davis. I made an appointment to test drive an Impreza i picked out on line. Jeff was very helpful, had the car all warmed up for my test drive and I was extremely pleased with the car. Jeff worked with me on all my needs and we completed the deal with ease. I'm going to recommend Twin City Subaru very highly to anyone who asks about my experience there.

gwojdyla

11 de feb. de 2014

I have used this dealership before for service and found them to be extremely honest. When I needed a car I immediately thought of them and was not disappointed in the service and followup that occurred when negotiated a price and a loan. This dealership was very easy to work with and very open without being pushy. I would highly recommend them to anyone looking for either a new or used vehicle.

dhyanna6100

10 de feb. de 2014

I had a horrible experience with Twin City Subaru. I was treated disrespectfully and rudely and the sales tactics were high pressure and dishonest in trying to undermine me as a female purchasing a car. I have never had such horrible customer service. I have been driving subarus for over 20 years and I would never purchase or recommend anyone going to Twin City Subaru.

karley2014

9 de feb. de 2014

Tony Fletcher did a great job selling me a new car because he really listened to me. Every question I had was answered with sincerity and "top" knowledge. He even told me why the Crosstrek Xv had that unusual name. As uncomfortable as buying a car can be, Tony made me feel comfortable with my decision. He repeated that my monthly payments would be close to $200/month, and it ended up at $209/month due to my decision to include the ProtectAll service. The only negative comment is that I had an accident, yesterday, during the snow storm! I was on a back road and due to a temporary whiteout I drove into a pretty deep ditch. I know I will need a front left bumper. Luckily, I'm ok and was rescued by an understanding guy who assessed the situation quickly and then pulled me out (with the rear towing tool that you people showed me at the dealership). I would purchase again, possibly in six years...if I get a good trade-in value.

davidr2014

7 de feb. de 2014

I have purchased many Subarus at Twin City over the years and had my cars serviced there as well and have always had a very postive experience. While I like Twin City, the best part is dealing with Jim Glassford. I can't imagine buying a car from anyone else. He's genuinely concerned that I get what I want with no pressure and he makes the process easy and, I might add, even fun! So buy your cars at Twin City and especially from Jim Glassford.

hojocook

6 de feb. de 2014

My wife and I went to Twin City Subaru just looking. She was due for a new car and she wanted to try out a couple of Subies. Tony Fletcher approached us in the lot and offered to assist. I let him know we were just looking and I asked for Jeff Moser as I had worked with him a couple of years ago in purchasing my Outback. Tony indicated Jeff was working with another customer and he'd be glad to help unless I wanted to wait for Jeff. Thinking we were only looking, we chose not to wait.We then took a test drive with Tony - 2014 Forester. Sweet car. My wife and I both really liked the car. Jeff was not pushy, very informative and actually fun to work with. He knew we were only looking but offered to price it and see how good of a deal they could offer. After a bit of haggling a price was agreed upon and we bought it on the spot. No pressure for the extras even though they made sure they were all offered. We are now a two Subie family! Gotta love it!Over the past 2 years with my Outback, Twin City Subaru has been excellent in the service department. You can't go wrong with Twin City.Be sure to ask for Tony (or Jeff - he too was excellent) for your next Subaru - they will treat you right.

kb1bc

5 de feb. de 2014

Just wanted to let anyone know that Twin City Subaru would be the place I would recommend to my mother to go buy a car!! This dealership will take very good care of you to ENSURE that your needs are met. Not, their "needs" but, your needs! They are NOT just there to make a sale but help ensure that you get the car that "you" want. I just purchased a XV Crosstrek and love it and appreciate all the work that Mike Rivet and Christopher Davis went through to make the sale go smoothly and to make sure my expectations were met!!! Thanks again!!!!

cfwood

5 de feb. de 2014

My last car was purchased in 2003 and my husband purchased his car in 2004. Both cars were purchased at Twin City Subaru. Although the drive to Berlin is approximately a 90 minute drive I decided to call Jim (if he was still there) and see what he had to offer for my new car. We spoke Friday morning and I drove home Friday night in my new car. Jim is a very personable man and was very honest with his answers to my, and my husbands questions. Although he was very busy with other customers he was able to take time to meet with us. I would recommend Jim Glassford and Twin City Subaru. I just hope he will be there in 3 years when we return our lease car and purchase or lease our next car. Stacey Kemp was very patient with us and our questions. She had to repeat herself a few times, as we kept thinking of things we might want or not want and we would confuse ourselves. She did this all with a smile and a great deal of patience.Thank you both for a great experience.

kmassicotte

4 de feb. de 2014

These folks are awesome!I bought my prior Subaru at another dealership in Vermont several years ago but I always had it serviced at Twin City Subaru. I've been very pleased with the service department over the years, so I went to Twin City first when it was time to look for a new car. I was not excited to buy a new car-- I do not like car shopping generally, as I have always felt pressured by the sales staff. At Twin City, I met Dan Barone and he changed my mind about car sales people! Dan was a pleasure to work with-- very knowledgeable, attentive without being overbearing, professional, and just an all around great guy. My husband and I were also impressed with the rest of the team: Stacey Kemp did an outstanding job outlining all of the financing and other options, Dan's manager Chris was also helpful, and special kudos to Brandon from the shop, who went the extra mile to make sure our car was in absolutely perfect (spotless) condition despite the weather conditions. I did shop around and found that Dan gave me the best deal possible. I HIGHLY recommend you contact Dan Barone and the folks at Twin City Subaru next time you are looking for a new car or need your car serviced.

msantosvt

1 de feb. de 2014

I recently traded my Subaru for a used Volkswagon Jetta at Twin City Subaru and the experience couldn't have been more painless. I felt I got an honest deal from an honest group of people (not the typical experience I've had at car dealerships). Mike Rivet was my sales consultant and he was extremely genuine and helpful. I wouldn't hesitate to do business here again in the future.

Peacock1234

29 de ene. de 2014

We first chose Twin City to visit in person because of the personalized video of the vehicle that Tony made (outside) on one of the coldest days of the year. Within an hour of expressing our interest, the video showed up in my inbox. It was just a simple walk around and a quick description of the car, but the fact that Tony made that extra effort really impressed me. We actually had no intention of buying a vehicle that particular day, but the deal Tony gave us on our trade-in and his no pressure manner put us right at ease and the made the buying experience extremely enjoyable. My wife and I would highly recommend the dealership. Ask for Tony!

Dawn2014

27 de ene. de 2014

Jim Glasford helped me purchase a 2014 Subaru. His professional, respectful manner made the whole experience smooth and efficient. His courteous manner and attention to detail helped me in making a good decision for this car purchase. I will be recommending him and Twin City Subaru to future prospective car buyers.

RoCasadonte

19 de ene. de 2014

I was very pleased with my experience purchasing through Twin City and appreciated the time and patience Joe Sweeney took in making me feel comforable and happy with the choice I made in cars. I felt Joe worked as a consultant more than a "sales man". He asked me questions and helped guide me through things that I had little experience or knowledge about. This was highly appreciated since I'd NEVER purchased a vehicle on my own. Stacey is a great person to help explain the paperwork and her warm friendly personality defintely helps with signing papers for financing. I have mentioned my experience many times since the purchase and always say what a great experience and I LOVE my new car.

ghsearht

8 de ene. de 2014

This was my fourth purchase from Twin City: repeat business is earned for a reason. In all four purchases, the setting was positive, friendly, efficient and without any pressure. Prices paid were fair to both parties, which is how it should be. My last two purchases have been with Dan Barone, who exhibited all these characteristics. I would definitely recommend Twin City, and notably Dan, to any one.

trlavery

5 de ene. de 2014

I was in the market for a new Subaru Outback as I was selling my 2006 Subaru Outback to my Nephew.I was referred to Jim Glassford by a friend who works at Twin City Subaru. I already checked the web and found a Subaru Outback in stock that had the extras I was looking for. After about 10 minutes we agreed on a price and made the appointment. The next day I went to Twin City Subaru met Jim in person. We test drove the car and he explained all the functions of the Subaru. The following week we met again to close the deal with .9% financing and Jim set up my I Phone to the blue tooth. This was a very stress free transaction and I would not hesitate to deal with Jim Glassford at Twin City Subaru in the future.

newsuby

30 de dic. de 2013

I was looking for a new car and was in conversation with another dealership when I looked at Twin City Subaru online. I was contacted via email very quickly by the sales person, Jim Glassford. Right off the bat Jim was great to deal with. I told him I had been looking at my local dealership but the car I wanted was not in stock there. I had looked at their inventory online and Twin City did have the model I was looking for. I really didn't want to start the dealing process all over again, the usual back and forth offers and to my delight I didn't have to. Jim honestly wanted my business and came back with a very fair offer, first shot. No need to banter, Jim did all the work for me. Twin City has a very quick and easy online application process, that went extremely smooth and by that afternoon I was in my new car. Jim and the staff at Twin City had everything ready when we arrived. It was more like meeting a new friend than a business deal. Even thought Twin City was a further drive than my local dealership, it was well worth it. Overall a very enjoyable experience, both with Jim and Twin City. When it is time for service I will be back.Thank you Jim, you made it sooooo easy.

vtmama0213

29 de dic. de 2013

Dan was helpful, knowledgable, and worked efficiently to get us into the vehicle we wanted, and Stacey assisted us with the maintenance plan we wanted for our vehicle. My husband and I had a great experience at Twin City Subaru, and will plan to work with Dan again for our next purchase. Thanks, Dan and Stacey!

juliebeee

15 de dic. de 2013

Jim Glassford made buying a car easy and ENJOYABLE. His good energy, humor, easy-going personality, outgoing nature, and friendliness made the experience fun, rather than stressful. I would highly recommend him as a salesperson.

BernardCo

2 de dic. de 2013

Jim was very helpful with showing me the cars I wanted to see based on what i told him i was looking for. He didn't try to sell me whatever he could, he knew what i wanted and helped me find the perfect fit. Stacey helped me with all the paperwork and went over all the finances with me. She was efficient , charming and helpful. Great experience all around

lnbsimp

2 de dic. de 2013

Jim Glassford of Twin City Subaru was very helpful. My wife and I have bought a Subaru before, but Jim made the whole experience quick and easy. We'll definitely shop there in the future.

lbrassard

1 de dic. de 2013

Joe was awesome! He gave us an excellent deal and was not pushy at all. Stacy was super fast and professional with our financing as well. I am looking forward to many years of loyalty with my new Subaru dealership. Thanks guys!

prblaw

28 de nov. de 2013

I recently leased a 2014 Subaru Forester from Twin City Subaru. This is the fourth Forester I have had and I couldn't be happier. The sales rep, Jim Glassford, was fantastic. He was professional, courteous, and at all times went out of his way to make my lease experience a true pleasure. As a result, we traded in my wife's Toyota Matrix and leased an Impreza. Once again, Jim was superb. I highly recommend this dealership and in particular, Jim Glassford.

amytodisco

27 de nov. de 2013

Jim Glassford is such a kind, caring, knowledgeable sales person. Very low pressure. I knew that he was getting the best deal for me. I've been back to Twin City Subaru repeatedly over the years to trade in Subaru's for new ones. Excellent service. Great people, and great cars. What other dealer pays your first month's payment?

drjabb1

23 de nov. de 2013

i went in looking, shopping around and comparing prices, stopped at twin city subaru. not having any referral of who to work with tony wasn't to busy so he asked if i needed any help. he was honest, fair and patient with me, stacey was informative and funny too about all the other details. twin city is now taking part in a "give back to the local community program" for each car sold a 250.00 donation is given to a project of my choice, from their list, this is very cool, every bit adds up and helps these day. i gave twin city all "greats" and i would refer anyone else a visit to twin city, i really like my new subaru too. 11/21/13

bale1420

21 de nov. de 2013

Everything about my car buying experience here was positive. Tony heard me from the beginning and the process was effortless. I knew what I wanted and there was no trying me to get me to buy something I didn't want, like an upgrade.... This also included the woman who showed me different warrenty options. She presented but didn't press. I know I got a good price, but like all consumers, I just couldn't save 5 because of that elusive human instinct..(on Price) it is not a reflection on the individual at all. .so I would recommend this dealer and sales person. My husband got his car here and many colleagues I have talked to have come to this dealer from Essex.

MichaelPStabach

20 de nov. de 2013

Jim was very helpful provided quick, helpful and friendly service. He was very understanding of my needs and offered several options to get my in the best vehicle for my situation. I purchased the Subaru I was driving from a different dealership in the state but have always given Twin City Subaru my business and taken my vehicle to TCS for repairs. All around it is a hassle free environment and very professional.

LGor

18 de nov. de 2013

I recently financed a used Subaru at Twin City Subaru with the help of Doug Smith and Chris Davis.My boyfriend had found a great used Subaru whose Carfax showed it to be in good condition at Twin City Subaru in Vermont. It fit all the parameters and we went on a 45 minute long trip to see the car. The trip became much longer as my car began to overheat repeatedly. In the end, a 45 minute trip became over 2 hours long. My boyfriend called Doug at Twin City Subaru and explained the problem: it was nearing their closing time on a Saturday evening and we had no way to get back on my entirely-broken car. It was time to buy a new car, now! Doug told us not to worry and to get there when we got there. When we finally made it, it was very nearly closing time. Both Doug Smith and Chris Davis had stayed to make sure we could make a purchase that night, if we wanted to. In just about two hours, they managed to take me through the entire process of test driving and financing a used car, trading in my used car, and setting me up with all the correct documents and temporary plates. They did all this in a friendly and professional manner, and took the time to answer all my questions.Thanks to the Doug Smith and Chris Davis, I was able to drive out of the dealership in record time on a Saturday evening in a used car I wanted.

SarahDawn

18 de nov. de 2013

They were very friendly and mostly worked to give us what we wanted, except that we were told the interior color we wanted was unavailable (it wasn't) and then that it would be more costly, so we went with a color we weren't thrilled with, and I do wish we had been encouraged to go with what would work best for us. Also, we would have been very interested in purchasing after-market accessories, like a hitch, and including this in our financing package, but these were not offered and we didn't think to ask at the time, so be sure to ask for what you want and insist if you need to. Otherwise, very friendly, easy to work with, and overall very fair with out trade in. Joe and Chris in particular were excellent to work with! They gave us a great deal and excellent sales service.

MrsSiegel

18 de nov. de 2013

Tony was very easy to work with and had patience with all of our questions and concerns. He worked with us to find the right model at a good price. We were able to add a few items that we wanted that a car available on the lot did not have and the car was ready in a few days! Our family has previously bought two Subarus in Maryland and two from this dealer in Vermont. At Twin City Subaru both the sales and service staff are excellent.

Jjabber22

15 de nov. de 2013

Excellent customer service! Jim Glassford was a pleasure to work with. Very helpful and never pushy. Stacey Kemp was great about recommending what I should consider purchasing as an extra, and she was also helpful by telling me what may not be necessary for me. She was also very helpful and never pushy as well. Such a great crew to work with! Highly recommended!

tomm1955

7 de nov. de 2013

Twin city found the type of car I wanted. They got it ready with snows for the coming season and we got the deal done quickly and fairly.

Tippy95

31 de oct. de 2013

I was impressed with Jim's no pressure, friendly approach. He let me check out the cars on the lot without pestering or lingering around. He asked if there were any questions, answered them and let me decide. Much appreciated.

alegacy

31 de oct. de 2013

Jim was great to work with. He was friendly and patient, and was always available to answer my questions. He made the buying experience easy and was never pushy.

lee2s

29 de oct. de 2013

Jim was very helpful and no pressure. He explained things clearly.The dealership worked with our special request without extra charge.We have already recommended this dealership to others as a result of our positive experience.

gretchenbarber

20 de oct. de 2013

This is probably the 8th car that we have bought or leased through Jim at Twin City. He is always helpful, straightforward, knowledgeable and reliable. We enjoy the experience of dealing with him and recommend him to our friends.

Klppar

19 de oct. de 2013

Traded our 2010 Outback for a 2014 Crosstrek. Jim Glassford was great to deal with! Listened to our needs, took care of everything even with our 85lb lab in tow during the buying process and when delivering the vehicle. Would definitely recommend twin city subaru and Jim to others. Made buying a car easy and enjoyable!

AndrewMueller

17 de oct. de 2013

My wife and I stopped in to Twin City Subaru because we wanted to compare two models we were considering to replace an older car that recently died. It was our good fortune that they happened to have both of those models of comparable age in their used car inventory, and it only took a ten minute test drive for us both to realize we had found thee car we wanted. Tony Fletcher was very friendly, helpful, and patient as we worked together to arrive at the decision to buy the car. He was matter of fact about wanting to sell us a car, but he was never pushy about it. I will definitely call on him again next time I'm in the market for a Subaru.

alewisrn

13 de oct. de 2013

I have purchased 7 Subarus from Jim Glassford because he provides the best customer service. He is very down to earth and friendly. There is never any pressure or pushiness during my buying experiences. He is very responsive to questions and needs. I would recommend both Jim and the dealership to any of my friends or family.

checkmate258

10 de oct. de 2013

We are giving our encounter with Twin City a high rating. We were very pleased with the over-all experience of purchasing a vehicle from Twin City. Joe Sweeney, our salesperson, was knowledgeable as well as pleasant. He took an interest in our needs, explained the vehicle to us, explained all the technical issues of a new purchase and took all the time we felt we needed. Never did we feel we were getting a 'sales pitch'. Joe introduced up to some of the service department personnel, showed us where things were if and when we had to come in for service which made me feel very comfortable. He followed up with phone calls after the purchase. A genuine nice guy and good salesman.When we chatted with Stacy Kemp she knew what she was talking about when offering us several add-on packages. She was helpful, answered all our questions and was friendly as well.

jwhebert1yahoo

9 de oct. de 2013

Tony was very easy to talk to, communicate with, informative and helpful. We were able to discuss the models, test driveand come and go, without pressure. He followed through with requests and returned calls quickly with integrity and detail.I would definitely recommend and return to him with another Subaru purchase.I gave the rating I did, because I felt all parts of the experience were the best they could be.

pfinneran77

5 de oct. de 2013

I recommend Jim glassford and the entire twin city family to anybody looking for a friendly professional and courteous car buying experience . I leased an impreza and this was hands down the best experience I've ever had with a dealership . For this reason they have gained a customer for life .

scblouin

30 de sep. de 2013

Joe was very friendly and made my first experience with a car dealership as simple as possible for me. He was straight forward about business, and game me a sense that i was being taken care of.

AlizabethErin

26 de sep. de 2013

Working with Dan was an absolutely wonderful experience. This was my first experience with a dealership, and as a 26 year-old female with little knowledge of cars, I was dreading the experience. I was expecting an overbearing, pushy salesman who would push me into a quick purchase of an expensive vehicle. Dan was none of those things, and really respected what I was looking for. He went out of his way to take me over to the neighboring Scion dealership to look for a used TC and even took ME for a test drive in a vehicle that I couldn't drive (darn standards!). I ended up purchasing a 2010 Subaru Impreza and am absolutely in love with it. I will be returning to Twin City Subaru, and I will absolutely be working with Dan.

LDH5

24 de sep. de 2013

I have worked with Twin City Subaru since 2007 when I started bringing my Impreza to the service department. I continue to be pleased with their service, knowledge and friendliness. When it was time to lease a new vehicle I sat down with Jim Glassford. He is professional, knowledgeable and exceptionally friendly and helpful and always available to answer any questions or concerns. I had inquired at two other dealerships but Jim came up with the best price, the best deal possible to trade my Impreza for a 2010 Forester. I was very happy with my new vehicle, the lease experience and I continued to bring it to Twin City Subaru for service even though I moved out of the area. In October 2012 I was ready to trade again. Just before this, my Forester had gone over the 36,000 mile warranty and had a $500.00 service bill but Jim and the service department worked to get it covered under the warranty and I didn't pay a dime. I was thrilled. I was ready to downsize and try the newly remodeled 2013 Impreza. Once again I inquired at two other dealerships but Jim at Twin City Subaru came in with the best deal possible. I was happy with the deal but not so happy with the Impreza. So, only eight (8) months into my 36 month lease, in July 2013, I contacted Jim and told him of my unhappiness with the Impreza. Jim and the entire dealership worked very hard to get me out of my lease and into a brand new 2014 Forester. I didn't think they could do it without it costing me a lot but they did and I am forever grateful. There are not adequate words to state my appreciation and satisfaction with Jim Glassford, Twin City Subaru and their service department. They always go above and way beyond with their customer service. Here's another example: by the end of next month, October 2013, I'll be ready to bring my Forester in for it's 1st 3000 mile maintenance service. I called to inquire what a set of snow tires cost. I had seen a 10% off snow tire coupon on the Twin City website but it expired 10.01.13. When I called, I was told they would honor the coupon even if I came in after the expiration. Need I say more? Twin City Subaru ROCKS! Jim ROCKS! And the service department ROCKS! I am a customer forever.Sincerely,Lorraine D. Healey

KRIS1018

22 de sep. de 2013

We recently purchased a 2013 Impreza from Twin City Subaru in Berlin, Vermont. Joe Sweeney was the salesman who helped us with our purchase. This is the fourth Subaru we have purchased from Twin City in the last ten years. We like the quality of the car and we appreciate the professionalism of the staff. Joe was great! He was friendly, courteous and knowledgeable. He answered our questions and presented our options without making us feel pressured. This was the sort of service we had been used to with Twin City and were pleased to see that it would continue with Joe. If he is still around when we get ready to purchase another vehicle, we will certainly ask for him as our sales rep. Our experience with both Joe and Stacey was exceptional.Michael & Kristin Gilbar

vinnyorest

17 de sep. de 2013

I was happy with my purchase and would go there again. If your looking for a new car check it out and ask for Tony.

DawnLefevre

6 de sep. de 2013

I was very pleased w/ the expirence I had at Twin City Subaru. One of the reasons I felt it was such a great expirence was that I did not feel pressure to purchase a car. The entire team was very welcoming and friendly. Also they have good pop corn. I would encourage anyone looking for a new Subaru to go see the Dan Barone at Twin City Subaru.From start to finish it was a positive expirence.

macj9144

4 de sep. de 2013

Tony Fletcher was excellent from the minute we walked through the door. He was patient, listened to our needs, and educated us to make the right decision in the purchase of a 2014 Forester. As soon as the lease for our 'other' car is over, we'll be back to purchase our second Subaru in the Spring of 2014. We highly recommend Tony at Twin City Subaru in Berlin, VT!

donaldjleblanc

3 de sep. de 2013

We had the pleasure of meeting Jim when we purchased our first lease in 2010. I can see why he's still a valued employee at Twin City. It's like sitting down with a family member you really like and haven't seen for a while. He puts you very at ease with the whole process (which is a minimal process as it is!) and is very up front with the total costs involved. I was also impressed with how this dealership works together as a team. I have no problem referring Jim to my friends or family!Thanks Jim!!Don & Sue

jfacos

28 de ago. de 2013

I made an appointment for a test drive and Jim followed up before I arrived to make sure he knew exactly what I was looking to test. When I arrived, Jim and the car were ready to go. After a smooth test drive of the requested Impreza, Jim suggested that I consider the Sport model. That is the car I was able to drive off the lot that afternoon. Jim was thorough, friendly and professional. It was a pleasure doing business with him. As a side note, I have been going to Twin City Subaru for service on my Outback for several years and have been most impressed. When it was time for a new car, I knew that was the place to go.

crossfire11

26 de ago. de 2013

Both Chris and Tony were great ,very knowledgable and great to work with from initial contact to delivery. Would suggest this duo to anyone who is looking for a vehicle.

Hodgebiz

24 de ago. de 2013

The exact car I wanted, right model, extras, color, was available at right price with another dealer 2 months earlier. But Dan Barone was so much nicer to deal with that I decided to order car through him and wait 6 weeks for it to be made and shipped. All went very smoothly at signing and pick- up also.

DanGross

20 de ago. de 2013

After a "less than pleasant" trip to the dealership where I purchased my first Subaru, my wife and I thought we would check out Twin City Subaru on our way home. After speaking with Tony Fletcher and a test drive, we toured the dealership, and processed a deal on a 2014 Forester! Thank you Tony and staff at Twin City Subaru!

lindachadwick

20 de ago. de 2013

I found Dan Barone to be very knowledgeable about the vehicles. There was not a question he did not know the answer to. ( If there was was, he surely would have gotten it for us). He was not at all pushy, but informative and described all aspects of the cars we were looking at. Dan is personable, friendly, and well spoken. This is the best car purchase I have had. I had a Subaru years ago and never thought I would go back, however after a referral to Dan from one of my closes friends and then talking with him I was sold. I could not have asked for a better sales experience with his guidance and I would not hesitate to work with him again and to recommend him to others. Also, Stacey performed her role admirably as well. Again, she was knowledgeable and personable and customized her presentation for my particular needs. Overall I am very pleased with my experience at Twin City and LLlove my new Subaru!

mwoodfield

12 de ago. de 2013

I live in NY and found my Certified Pre-Owned Subaru online at Twin City. Jim was very helpful in moving the purchasing process along over the phone and via email to save me time. This dealership isn't pushy, it's just helpful and considerate. I visited a lot of dealerships while shopping for cars this year and Twin City was the only one where I felt like I was talking to someone who cared about me, not just "the sale." Would recommend to anyone purchasing a car in Central Vermont to visit Jim at Twin City Subaru!

kermittas01

10 de ago. de 2013

I knew I wanted a Subaru but I wasn't sure what kind. I went to the lot, Jim found me while I was overwhelmed by the many choices. He asked a few simple questions, what did I like about my current car, what was I looking for in a new car, what prompted me to come to the dealer. WHAM, just like that I was on track to finding the right car for me. He was incredibly patient while I roamed from model to model asking questions, sitting in them and when I finally decided on which one I wanted to take for a test drive he was ready. He showed me the different features on my new car, made sure that I was comfortable in the car and made sure I knew all my alternatives. He was very patient with me - even when I was waffling between grey and red. Once I had decided on the Impreza he made the purchasing portion of the day incredibly easy. He stayed after closing to make sure that I was able to take my new car home. Chris made sure that I was aware of all the possible differences in my extended service plans and made sure that I got the one that worked best for me. At no point during the process did I feel pressured or rushed. They were both great and I highly recommend working with both of them if you are looking for a new Subaru!!!

Cboydvt

8 de ago. de 2013

Joe made the buying process about as smooth as could be expected. I looked at their stock on-line and chose a car I was interested in for a test drive. My wife and I went in the following day, and drove the car, closed the deal, financed and drove home our new Impreza in less than three hours. Joe was professional, polite, and knowledgeable. Stacey was great! She had us financed at a great rate, better than I expected. Don't fall for the spilled Starbucks cup in her office (like I did), though.We are very pleased with our experience at Twin City and have already referred someone who talked of buying a new car to Joe.

stevie621

5 de ago. de 2013

Six or seven years ago we bought a new Subaru Forester from Burlington Subaru (Vermont), and were very unhappy with the attitude of the people who headed up the service dept., as well as the salesman we talked to when we decided to buy a new Subaru in 2010. That is when we decided to try Twin City. Our daughter had bought a Subaru Forester from them the previous year, and raved about the great sales people and service people there, so we decided to give it a try. I called to set up an appt. and talked to Jim Glassford, over the phone. Jim made himself available to accommodate our busy schedule. When my husband and I met Jim a few days later we were impressed by the amount of knowledge Jim had, regarding the Subaru Forester, which is the specific car we wanted to purchase. Jim was straightforward, and articulate, and willing and able to meet our needs for financing. After meeting and dealing with Jim, we knew we would go back to him and Twin City for our next Forester. We recently decided it was time to trade our 2010 Forester in for the 2014 (due to the high number of miles we put on our cars each year). Once again we were able to negotiate a good price through Jim Glassford. We explained what we wanted, what our budget limitations were (we're retired), and what we hoped to get for a car. Jim more than met our needs, and got us exactly the car we wanted. We are so happy with the model he suggested! We know that we will go back to Jim, in a few years, when it is time for another trade. It is refreshing to sit down with someone who is genuinely family oriented, and who is as interested in hearing about our family, as we are in hearing about his. When we negotiate with Jim, he makes us feel like valued customers by never rushing us, and answering all of our questions thoroughly. We highly recommend Jim to anyone looking for either a new or used Subaru.Paul and Stephanie Rogers

MarekPyka

4 de ago. de 2013

I recently bought an Impreza. My salesman was Jim Glassford. I cannot say enough about what a great job Jim did. He was courteous, repectful of my decision process, professional and knowledgeable. He was friendly in a very sincere manner. He displayed a good sense of humor but also understood what a serious decision buying a new car was for me.At no point during the process did he make me feel uncomfortable or pressured in any way. He was patient, and gave me the space to carefully consider this important and large investment, without at any time giving me the sense that his needs or the profits of the dealership were the issue; rather, I truly got the sense that he cared about me and my family's needs in the matter of buying this car. Jim did an excellent job, and he has my highest recommendation for anyone purchasing a Subaru at this dealership.

Nwnolan

3 de ago. de 2013

This was my first time dealing with Twin City Subaru. It was a very positive experience. Tony was the salesman I worked with. I explained my financial situation to him and he worked to get me the best deal possible. He was knowledgeable and spent quality time going through the car with me. I look forward to working with Twin City in the future.

Volkswagon945

29 de jul. de 2013

This review is for Jim Glasford ... I had a very good experience working with him and I would recommend asking for him if you are in the market for a new car , or used car ... If you want a PERFECT used car , ask to buy my 2010 Outback ..... I traded it for a new one just because I wanted a " different color " .... Iris S.

vjmills

25 de jul. de 2013

I last purchased a vehicle in 1996 and was not terribly excited about dealing with the types of salesmen I did back then. However, after research we decided on Twin City, back in April of this year. Great decision on our part! I'm so glad that Jim Glassford 'just happened' to be the salesman we spoke with on the phone - we got lucky. He was down to earth, friendly, real and incredibly easy to talk with and deal with. He stayed late to show us that 'one more' vehicle - which was the one we ended up purchasing. The price for the vehicle was very competitive, the knowledge of our salesman was outstanding and the other staff talked to us like we'd been shopping their for years. The parts department worked with us effectively and efficiently also, on accessories we wanted.Would we use Twin City again and recommend them to others? Absolutely. Would we use Jim Glassford again? Well, anyone that can relate to us on a 'veggie dog' level can't be beat - sorry! ;)

circepen

22 de jul. de 2013

Jim provided thorough information on every car I inquired about. Jim was very sincere and I appreciated that at no time did I feel pressured. It was a very relaxed and straight forward transaction.

strato1

15 de jul. de 2013

From the first contact I was treated with kid gloves. I felt I was listened to and heard.It was a very easy experience. I'll do it all over again.,Dan was attentive to all my needs. Understanding and friendly,totaly professional through out the whole process. Garry Jackson

lseguin

14 de jul. de 2013

Jim was very friendly and helpful and made the car buying experience very easy. He was funny too. Stacey Kemp was also very nice and very efficient.

meandjames

11 de jul. de 2013

Mr Sweeney and Ms Kemp gave exemplary service! Joe had been in touch with us over the phone arranging his schedule to meet ours and meet with us. Never pushy, he went over the car both in the lot and on the test drive. I already knew I wanted the Forester, but I didn't know about most of the new changes made and how much better they made the car for 2014. Joe brought everything to light. After spending several hours with us, he would politely excuse himself to go get each thing started ie: the service area to look at my trade-in, and the woman (Stacy) who would be handling the financial aspects. This made everything go smoothly, timely, and fall right into place. Very pleasant, interesting, and personable, I am glad I will be dealing with Mr. Sweeney as the years go by in my Subaru.Ms Kemp was also a pleasure to deal with. Funny, smart, and very thorough, she had all her information ready for us in great little charts that made what could have been a maze...very clear. She was bright and cheery...made all that money going away seem painless! :-)All in all, I think Twin City is a great dealership. It has been a long time since I was in a dealer's showroom and I expected "hounds" to be at work. I didn't find or feel that at all here. And I feel confident that I am in good hands and that they will be there for me as maintenance, etc. is needed.Thanks, Joe and Stacy, you made it all a pleasure!

sumaclih

10 de jul. de 2013

As someone who is naturally a bit distrustful of car dealerships and car sales men as I can't in my own opinion "talk car"... I found this salesman absolutely wonderful. He was low key, honest, fair, friendly, and respectful of my general lack of car knowledge. He made the whole process easy in a no pressure sort of way. I would not only seek out this dealership again...but I would seek out this saleman.

hartshorn6

8 de jul. de 2013

I had a very positive experience when trading my Impreza. Tony Fletcher was extremely helpful and very knowledgeable about each subaru. He was friendly and patient, taking time to answer my many questions. After I purchased a new subaru, Tony went out of his way to go over features I was not familiar with in my previous car, as well as touching on most every aspect of the car. Thank you! Connie H.

jesau

8 de jul. de 2013

Joe Sweeney is just great to work with. He is a good listener. He moved us right along on a very busy day. Even though we were just buying a used car, he treated us like we were buying the best car in the showroom. He took care of the problems we noted and got the job done. I like how he followed up with us to be sure everything was ok and responded to one request we had immediately. I highly recommend Joe as a top notch guy who is honest, hard working and makes the whole process enjoyable. I feel confident that if I have any concerns in the future he will be as helpful then as the day we bought the car.

cardealerreview

6 de jul. de 2013

I found Dan Barone to be very knowledgeable about the vehicles. I am a 27 year subaru owner so I know a bit about them too! I appreciate sales people who are NOT pushy, but informative and sensitive to the particular needs of a customer. Dan is personable, friendly, but not intrusive. I could not have asked for a better sales experience with his guidance and I would not hesitate to work with him again and to recommend him to others. Also, Stacey performed her role admirably as well. Again, she was knowledgeable and personable and customized her presentation for my particular needs. Overall I am very pleased with my experience at Twin City.

skylark17

2 de jul. de 2013

I bought the Subaru Impreza and am loving it. Tony was great to work with on the deal. I found him to be a professional, down to earth, no nonsense type of guy. He never did the whole high pressure sales pitch. (I would have run the other way, if he did). Tony was knowledgeable about all aspects of the car and was very thorough about explaining the equipment and accessories before and after the test drive. After I bought the car, he took the time to help me get my phone set up to work with bluetooth. A couple days later he called to make sure everything was working well and to answer any questions I had. I did my research before buying the car, so I know I got a great deal on it. Whenever possible, I like to buy local, if the local company is willing to work to earn my business. Tony and Twin City Subaru do that.

Mattjoann

2 de jul. de 2013

Sales experience was great. The salesman was knowledgeable, professional, and didn't push. I don't appreciate the games that are sometimes played at dealerships and this was very straightforward and I feel we got a very reasonable deal. I had a good idea of where I wanted the pricing & trade to be and they didn't disappoint. They treated us well and I was glad that we could keep our business local. Haven't had a chance to experience the service department but I expect that to be a great experience as well.

Hervey

26 de jun. de 2013

Dan and John were great to deal with and I would use them again. They gave me more for my trade in and also got the car ready in a very short time...

MMPLOESS

24 de jun. de 2013

Tony was kind and courteous from the moment we met him. He was informative and factual. He let us make the decision to buy on our own. We believe he gave us the best deal possible. I highly recommend Tony and Twin City Subaru. We will definitely consider purchasing another vehicle from Twin City.

rlleet

24 de jun. de 2013

I enjoyed working with Tony when I purchased my new Impreza. He was friendly, helpful in answering questions and I feel that I received a fair price.

penny13

19 de jun. de 2013

First time buyer at this dealership, I know several people who have bought cars here. Jim was very helpful guiding me through the sales process. Not at all pushy but kept me well informed.His boss was very nice and appreciated my buying from them.

mocerutti

14 de jun. de 2013

My wife and i have owned several Subarus and this Crosstrek may well be the best buy yet. I love the ergonomicks, the power and especially the cornering ability. The car is very comfortable to drive, the visibility is excellent, the night lighting is exceptional and the mpg is the best of any we have owned. Tony Fletcher proved to be a wonderful sales person who was patient, knowledgeable and seemed to be able to pick out the right car for us. We will probably continue to travel from Charleston to Berlin for service because of the exceptional service we have experienced in the past. You may allow new customers to contact us as experienced and satisfied Subaru owners.Mo and Gertrude

MargotTillotson

10 de jun. de 2013

This is my second purchase from Twin City. I returned because my first experience was positive. On this visit, Dan Barone worked with me and assisted my purchase of a brand-new Subaru. Dan was friendly and polite, and very motivated to make this purchase work for me. I love my new car. Honestly, more than I ever enjoyed my last one. Subaru has made some significant improvements, which I for one appreciate. Dan was very knowledgeable about the products, and answered all of my questions. I would recommend Twin City Subaru, and if Dan is available, work with him!

DebbieHill67

10 de jun. de 2013

I have purchased 4 cars from Twin City Subaru and will continue to go back. Tony was very professional and down to earth. Love my new car!

EAvicolli

10 de jun. de 2013

I had a great experience at Twin City Subaru. The process was just about as easy as buying a car can be - the car was used and registered and ready to go within a few hours.

baboo47

6 de jun. de 2013

staff was friendly and helped me to find the car of my choice with out any pressure, all my questions were answered to my clarity and any additional work for the future was easliy arranged with no issues.

gills

4 de jun. de 2013

I have been buying and leasing Subarus from Twin City since 1991 and have always used their service department. I have never been disappointed by anything in dealing with them. They are honest, good natured, thorough, professional, and customer-centered. Clearly this is a business that puts the customer first in so many ways whether in the sales or service area. Recently, I came in to respond to a letter about my lease which still had some months to go on it. Jim Glassford took wonderful care of me! From the beginning of the conversation till two days later when I drove my new Outback off the lot, Jim created a comfortable, professional, enjoyable and caring process for me. I was so impressed with what he wrote for my deal that I immediately called my husband, and he also had the same experience with Jim under circumstances of a significant time crunch to seal the deals by the end of the month. John Henning and Jim went the extra mile to locate the exact car I wanted at a dealership 2 hours away, and they got it there by the time of my appointment to finish the paperwork. That is just the apex of customer service, and it made me feel very special. I will continue to be a part of the Subaru and Twin City families, and I do mean that word literally, until my driving days are over.

kelleylonge

3 de jun. de 2013

Jim Glassford sold me my first new car 4 years ago. He is one of the most genuine salesperson's out there. He's honest, trustworthy, and very knowledgeable. I was pleased to find him still working there last week to sell me my second new car. I am very impressed with the quality of service you find at Twin City Subaru.

jhd11260

31 de may. de 2013

My experience at Twin State Subaru was great! Tony helped me find the car I wanted and made sure I knew and understood all aspects of the car. He was very friendly to deal with, and also gave me space to decide if I wanted the car I was choosing. I like that Twin State gives you all the information on the car you are buying. The packet they gave me, included all the records along with information about the dealership itself. They worked very efficent and all the members of the staff that I dealt with were very friendly. I would reccemend this dealership to anyone! Thank you for the great service! Jenna Dillon

fjestice

28 de may. de 2013

Joe was very friendly and super helpful. He made sure I got the car I wanted. Thanks!(The ONLY negative issue I had was the dealership's fault, not Joe's - I was bummed that they wouldn't take off the old hitch I had had recently installed from my trade-in without billing me. It would have been a nice gesture to either roll into the cost of the car, or not bill me for at all. It would have been less than a half hour for labor, ($40 they were going to bill me) which is nothing to them but not much less than what I was probably going to be able to sell it for, so it would have been a wash out for me). But, given the awesome price of the car, all in all, I am super happy with my new-to-me Subaru which I bought for below the KBB value. My financing took a day to go through, and Joe was super helpful and patient. Thanks!

jdf1

21 de may. de 2013

I have purchased a vehicle at Twin City Subaru in the past, and I went back to investigate lease end options. Jeff Moser met us in the lot, introduced himself, and helped my wife and I look at and test drive a 2014 Subaru Forester. He was thorough in his explanations of new features and improvements over past models, and his manner is extremely relaxed, friendly, and un-assuming. He was responsive to our financing requests, and he and the sales manager worked to help us come to an affordable and agreeable payment. I feel that he has gone above and beyond my expectations for customer service in sales and follow through. I have had three years of experience with the service department at Twin City,and I find them to be excellent in both quality of work and courtesy with customers. I have had a very enjoyable experience with the sales and service team at Twin City Subaru.

trunk

1 de may. de 2013

We entered the dealership to test drive and consider a trade-in. Mr. Sweeney met us at the door, with a very friendly greeting. Mr. Sweeney was considerate of our needs, was patient with us and showed us different Subaru models. Although my husband needed some time to con-sider the purchase, Mr. Sweeney's particular business style made the sale an easy sale for us as well as Subaru.

rachel44

1 de may. de 2013

Tony was very professional and friendly. He knows cars and explained things well. We didn't feel pressured, and we would buy another car from him.

lchai1

28 de abr. de 2013

I recently visited Twin City Subaru in Berlin, Vermont. I purchased a 2014 Forester. Jim Glassford was the salesman who assisted me with this purchase. His low key, professional demeanor was very helpful to making a decision. He answered my questions, and sought additional information to help me make a good choice. He was knowledgeable about Subaru's , and very easy to work with. I chose Twin City to look at Subaru's-- even though it was further away than the closest dealer to where I live. I had heard this dealership was rated very favorably, and I found this to be true. Overall, the experience I had in purchasing this car was a good one. I was very pleased with the considerate and professional assistance I received from Jim Glassford.

JaniceGoodman1952

23 de abr. de 2013

We were wholly impressed with the atmosphere, friendliness, non aggressive approach to selling and overall experience in buying a car. We went to Burlington Subaru first and had the worst experience ever, about as polar opposite from your approach as possible .We will be highly recommending your dealership to everyone we know that is in the market for a car. Jim Glassford was a terrific salesman who made the experience pleasant and comfortable for us and we truly appreciated his approach.

Rascal324

20 de abr. de 2013

Joe is great. He is friendly, really listened and treated me as a valued customer. Stacy also listened and treated me with great respect and friendliness. The two of them made the whole experience easy. I get pretty stressed during the buying process and they helped me relax and have a great experience. The other staff at the dealership were also extremely friendly! And all for a great price!

amyoung11

17 de abr. de 2013

Tony and Stacey were very friendly and made the experience great. We had some issues on our own end when it came to making up our mind with what we wanted to do and they were both very patient with us. We will DEFINITELY go back to Twin City Subaru

bettyford

12 de abr. de 2013

Easy and helpful. Thank you Tony and Twin City. I love my new Forester! This was my first new car buying experience. Everyone was very helpful.

Renee777

12 de abr. de 2013

Friendly staff. New purchase process was easy. All my questions answered. Even the service department was great when I brought in my previous Subaru. I recommend Twin City Subaru!

JLaperle

10 de abr. de 2013

Tony was very attentive and in tune with our wants and needs. He did not badger us about buying after the initial test drive. He seems quite knowledgable about the Subaru product and went over everything about our new Forrester with us.

danmoyer

5 de abr. de 2013

Jim was very helpful and knowledgeable. He took the time to answer any questions I had and familiarize me with the new vehicle I was purchasing. At no point did I regret working with Jim. I look forward to working with him again on my next purchase..

rpitonyak

3 de abr. de 2013

Jim was outstanding. I have purchased 3 cars from him and would again in a heartbeat. The deal was fair and thorough. The Jim and the dealership made sure I was happy!

Dmcaserta

2 de abr. de 2013

Thanks for walking me through buying my first brand new car! I love it and am really happy about getting it. Everybody was down to earth and I felt like I was getting a good deal! Thanks for making me feel special!

sss1989

1 de abr. de 2013

Amazing even with not the best credit score they got us a great car we could afford and with a great warrenty!! They also stand behind their warranty , my mom has. One also! Jim is amazing and not pushy and really listens to what you want!

Ellencady

1 de abr. de 2013

I first visited Twin City Subaru 3 years ago looking for a new Subaru Forrester. As I did not like the size of the new Forrester or the new options it had, I decided to stick with my old Subaru at the time until I found something that better suited my needs. Although Joe took me on a test drive of the new Forrester, he accepted the fact that it wouldn't be perfect for me and didn't try to pressurize me into buying something that would not ultimately be in my best interest. Joe stayed in touch by way of email over the next three years reminding me that WHEN I was ready to buy he would help me in any way he could. So, when the 2013 Subaru crosstrek came out which DID seem like the perfect car for me, I went back to Joe and experienced the friendly, efficient service that had been my experience with him the first time we met. Thank you, Joe. EllenO

acarter1125

27 de mar. de 2013

Jim was great to work with and was very helpful in the process. I was looking for the right car at the right price and they were able to make that happen for me with no hassle. I would definitely recommend working with Jim.

lzeisel

26 de mar. de 2013

I have dealt with Jim Glassford several times over the past 4 years. I bought a 2010 Forester through him in the summer of 2009; went through a negotiation for a 2013 Forester in the fall of 2012, but wound up not purchasing it; and then just recently bought a 2013 Forester. Jim is professional and treats his customers fairly; that was the case even after the deal which didn't come to fruition. I think he was a bit surprised to see me come back just 5 months later, but this time we were able to put something together - and I'm very happy with the car. On a related note, I've always had ALL my servicing done at the dealership - and they are very good, reasonably priced, and stand behind their work.

KerryJackson

23 de mar. de 2013

The Crosstrek I just bought from Twin City Subaru is the third new car I've purchased in my life, but this was the first experience of buying a car that I actually enjoyed! Jim Glassford was awesome to work with. He was laid back, patient, informative and had a great sense of humor. I never felt pressured. I particularly appreciated that he didn't dismiss me because I am a woman, or speak only to my husband--those types of behavior have been the norm in previous experiences, but Jim seemed to know from the first moment that I was the one shopping and he treated me with total respect. I went in on Saturday at 1pm expecting to just test drive the car and get some ideas of cost; I didn't expect to leave with a brand new car, but I did. The process was literally that easy, and by 5pm I was driving home in exactly the car I wanted! I would recommend Jim without hesitation!

Subaru222

12 de mar. de 2013

Excellent friendly sales experience by a knowledgeable staff. Jim is great to deal with and always follows up post sale. I have purchased over ten vehicles from Jim.

Evelyn Frey

21 de nov. de 2012

My daughter and I came in to replace our 2004 Subaru Impreza Outback Sport, which had been hit and totaled the week it was due for its 95,000 mile checkup. Bought it from Twin Cities in 2006 in immaculate condition and was still going strong. Doug Smith was great: he listened to my likes and dislikes about color, etc., let my daughter test drive a couple of used cars, and I liked the second car, a 2008 Legacy Outback that fit our budget. Seriously, both my Subarus, although used, were totally clean and had been beautifully kept and cared for by their prior owners. They both looked like new cars.

mfroeschl

9 de nov. de 2012

Jeff came in on his day off to meet with me He had great communication skills and answered all my questions. He worked with me to get the price on the car I was happy with.

dspeedvt

6 de nov. de 2012

I had a great car buying experience at Twin State thanks to Joe Sweeney. Joe was attentive, knowledgeable, and most importantly to me not high pressure. He worked with me to get a fair price for my trade and made the whole car buying experience simple and fast. I love my "new-to-me" certified Outback!

Ender2954

27 de ene. de 2012

Very pushy to get me to buy a used car that they used themselves as a personal vehicle. All the used cars on the lot they take home an drive them. I noticed one impreza had the back window down an there was snow on the back seat, an Doug seemed to careless, not to mention the whole time he called me by another guys name.The car I test drove had a pile of loose change in the door handle, clearly someone there had been driving it around a lot. They had a brand new 2012 impreza in the show room with the back hatch up an a spilt Starbucks coffee all over in the back all out in the open. Then they offered me 2000 less than other dealers for my car an tried making me pay them more for my car. 200 miles later an a wasted day off a lesson was learnt. Never again...

2007civichybrid

14 de ene. de 2012

It is a great thing when a salesperson and a business manager will understand and meet the customer's unique needs. We experienced this at Twin City and that will likely make us repeat customers.

LiamVT28

30 de dic. de 2010

My experience with Joe Sweeney and Twin City Subaru was extremely positive. Joe and everyone there were very friendly and helpful. He wasn't pushy at all, and he was more than willing to work with us all the way to make sure we got the right price and right warranty. I will definitely recommend Joe and Twin City to any of my friends who are looking to buy a new/used Subaru, and if down the road I need a new car I will be coming to Twin City first.

jcnossen

21 de oct. de 2010

HE made car buying a pleasant experience. I had gone to other dealers who were not the easiest people to deal with. They played the shell game and this car dealership was straight forward and honest and low pressure. They didn't try to make you feel sorry for their discounts.

alex brown

4 de oct. de 2010

Joe was helpful, courteous, and patient. We bought a used Subaru from him, and when the battery light flashed on two days later, Twin City honored their warranty and serviced the car, replacing the alternator. Joe made the sales process enjoyable, and I'd recommend him and Twin City. Thanks, Joe!

crosbym16

20 de sep. de 2010

To start twin city subaru has the best customer service always. I traded my 2004 subaru in for a new 2011 and from all the times of bringing my car in for service to me needing to buy a new car everyone is very helpful and never pushy. Always very infomative. I would highly recommend this dealrship to anyone family or friends.

CarChase

14 de sep. de 2010

Was a good experience purchasing a new Subaru from Joe and Twin City. Joe seemed very honesty and we had some laughs in the process. Over all it was the best experience I've had buying a car and I'm 61 so I've purchased a few. This is my first Subaru and actually the first time I've ever driven one and I'm very impressed. My traded in was a Honda CRV, a very good car, but for the price and options comparing a new Honda Accord with the Subaru Legacy the Subaru beat out Honda by far.

blueimpreza2011

8 de sep. de 2010

I was very pleased with my experience working with Joe Sweeney. He was excellent. He found me the exact car I wanted, and made the purchasing process easy. Everything felt straight forward and everything was communicated clearly and accurately. It was actually a very pleasant surprise. I had been reluctant to return to this dealership after a bad experience last year where I was repeatedly given inaccurate quotes for buying and leasing vehicles. I am glad I gave them a second chance and that Joe stepped up big time! Thanks Joe, you rock!

Katiesm1

31 de ago. de 2010

My car buying experience at Twin City Subaru was the most relaxed and easiest one I've ever had. The have a huge selection, so there's something for any budget. Terry was great; absolutely no pressure. After the sale, he went above and beyond to take care of some minor cosmetic work, even personally delivering the car to my office in St. Johnsbury. Thanks so much Terry and Twin City Subaru, I would definitely recommend you to everyone I know.

vanman19

26 de ago. de 2010

my wife and i think this dealership is great because from the minute we step foot onto the lot they treated us with respect , they listened to what we wanted and could afford and worked within are limts not what they wanted to make off us.they also came back with more than one bank to deal with and let us choose our own deal. plus the extras they offerd us with our deal was just awsome . thanks again bill and linda smith

melasine89

23 de ago. de 2010

The people were very nice and they did a good job of heling and finding what was right for my me. They were at my side from beginning to end and always made me feel comfortable. Even after the process was over they still made me feel welcome and I will keep coming back there for help.

arbrcr3

12 de ago. de 2010

Terry was leaving for the evening when he saw our car pull into the dealership (I had already previously met Terry) and he turned around and came back! He stayed with us until the deal closed-clearly several hours over his normal departure time! Chandler worked very hard for us to purchase this new car as the one I was trading was only a couple of years old-we appreciate his love for the Boston Red Sox, his humor and dedication to our sale.

Andra

10 de ago. de 2010

All involved were helpful, patient and friendly. Even when I chose to leave the dealership on Friday without having made a purchase, Joe was patient and courteous. When I returned on Monday my additional questions were answered thoughtfully and I have a beautiful "new" car.

lna

7 de ago. de 2010

Twin City Subaru was fantastic - from friendly, welcoming, informative and patient salesmanship, to owner loyalty programs and clear pricing and options. We didn't think we could enjoy the experience of buying a car, but Twin City made it so. Twin City gave us a great price, and had great customer service. The overall experience was truly enjoyable.

Mike & Julie

6 de ago. de 2010

My wife and I were looking for a new Forester. We knew what we wanted and knew what we could pay. When we arrived at Twin City Subaru (one of many possible dealers in the area) we were met by Joe Sweeney. Right from the start he was friendly, low pressure and knowledgeable. He walked us through the car and we took it for a test drive. We told him we would be back later in the summer, once our finances were in order. He was patient and gave us a call a month later (as we requested). When it came time to "bargain" we didn't even need to, as the price was more than fair. Needless to say we will be back for our next car. If you are looking for a professional, low pressure salesman to buy your next car from, Joe Sweeney is a great choice.Furthermore, the other employees that we encountered have also been friendly and helpful. Thank you.

nkittridge

5 de ago. de 2010

After narrowing down our search for a new vehicle to a Subaru from Honda, Toyota, Nissan, Ford, we started our search for a Subaru dealer. We compared prices, service, and salesmanship between three Subaru dealers in Northern Vermont. Twin City Subaru was hands down the winner with Doug Smith's excellent salesmanship. We feel like we got a great deal on our new Subaru as well as beginning a great relationship with Twin City Subaru.

phyllis ford

4 de ago. de 2010

I can not believe the excellent service that I received at this dealership. My credit was way less than perfect, but the guys there did everything humanly possible to help me, and I drove out with a wonderful Subaru outback sport!! They now have a repeat customer.Thank-you again for all you did for me.

Evan Carlson

3 de ago. de 2010

Twin Cities treated me with respect, and seemed to be actually interested in what would make me happy. After driving some vehicles and speaking with Terry, the sales representative, I was provided with some suggestions. Tey open about their costs. While they tried to make the sale, I was in no way pressured to do so. Even after the sale was made, Twin Cities went out of their way to help improve my experience.I highly recommend working with Twin Cities Subaru.

tg

31 de jul. de 2010

Compared to other car buying experiences in the past, this entire transaction was more like meeting friends for coffee. It was just that easy and relaxed. Everyone we dealt with listened to what we wanted and then bent over backwards to give it to us. Other experiences in the past have been a battle with someone trying to convince us that they know what we want better than we do.If you want a pleasant car buying experience, go to Twin City and see Joe.

Bonnie Mazza

24 de jul. de 2010

Why I have purchased three Subarus from Twin city.. They are awesome folks to work with. I highly recommend them and will continue to purchase my cars from them. They are fun and very knowledgeable. They are kind and treat folks so great. Thank you

McClureW

23 de jul. de 2010

Marissa and her team did a great job working with me on negotiating a good price and working out all the details of this purchase and trade. I also appreciate the full detailed explanation of the numerous questions that I had during the whole purchasing process.

tstouffer

23 de jul. de 2010

Joe Sweeney was great to work with. He was attentive, but never pushy. It was well worth the drive to Berlin from Burlington to receive customer service at this level. We will continue to work with them in the future! Allen, in service, has also gone the extra mile to be helpful! We could not be more pleased with our overall experience with Twin City Subaru and the sales and service team!

ravenspeaktoo

21 de jul. de 2010

I went to Twin City as the first stop in my search for a used car. I had the luck to work with Joe Sweeney who was incredibly helpful and very low pressure. We looked at a number of used outbacks and ended up test driving a 2008 with LOW mileage. It was perfect, I didn't even look at any other cars. It took a few days to negotiate workable financing; even this process was easier than I've ever experienced. Thanks guys for a great car and I'll be back in a few years when I'm in the market again!

kpresson

19 de jul. de 2010

I highly recommend Twin City to anyone looking for a car. The staff was great and very helpful. After dealing with a horrible dealership in NH, we drove back to Vermont and worked with Joe Sweeney and Chandler at Twin City to help us buy a Jeep that we wanted. They were really great--very friendly and not pushy at all. Next time, we will definitely stay in Vermont to buy a car and will work with Twin City again!?

tlyonhart

14 de jul. de 2010

Terry was knowledgeable, helpful, used factual rather than high pressure sales techniques. He responded promptly to my initial internet query, followed up appropriately without being pushy, provided helpful information via email, and when we went in to look at vehicles was very helpful and attentive again without being pushy. We received honest/fair pricing. The managers were also very pleasant and helpful. We received fine service; everyone there made the transaction easy and convenient.

ninakaupp1

7 de jul. de 2010

I was referred to Twin City and salesman, Jim Glassford by someone I work with. I had a choice of dealers, one closer to where I live, but based on some reviews by other Subaru owners who had purchased cars from both dealers, I went to Twin City and met with Jim. He was very helpful and informative when I took delivery.

jmlusk

29 de jun. de 2010

I went in on Thursday, June 24, just to inquire about the availability of 2011 Outbacks. Jim Glassford greeted me as I walked in, and he answered all my questions. By the time I left(2 hours later), I had put a deposit on a car which was not even at the dealership yet. Today, Tuesday June 29, thanks to Jim and the Twin City crew, I drove off in my dream car.

jmarckres

28 de jun. de 2010

I have bought quite a few subarus from Jim at Twin City Subaru and would highly recommend him and the team at Twin City. There are absolutely no sales gimmicks and he is extremely helpful and friendly. I have recommended him to many people, and will continue to do so. Additionally, service is absolutely terrific, if I call with a concern my car is seen very quickly.

new2vt

19 de jun. de 2010

Ms. Brown is extremely warm, friendly, knowledgeable and considerate. She had an excellent grasp of the unique and superior qualities of her Subaru vehicles, and thoroughly explained the advantages of the Boxer engine and all wheel drive mechanism. Since I am new to Subaru as well as Vermont, she was very generous in offering to assist me in learning about the state, even offering to show me around. She and her team, including business manager Christopher Davis, were very fair in dealing with me to locate the vehicle I desired and worked with me to come to terms at a fair price. I would gladly recommend Ms. Brown, Mr. Davis and Twin City Subaru.