larissa clark

13 de ago. de 2021

Our saleswoman was Maggie, or Maddie (my memory is terrible with names.) She was so helpful and patient. My boyfriend was buying the truck for us, and she took my needs into consideration as well. She was very knowledgeable and pleasant to work with. She stood out in the hot sun while she asked my boyfriend a question and he took 10 minutes each time to answer it HA! These people are so willing to go out of their way so that you get the vehicle you need and have a pleasant experience. This is the first time I've had a truck and I enjoy it so much!

Garrett Ramsey

22 de sep. de 2021

Do not go to this dealership. The service department is horrible and could not get my new headliner installed correctly after having my vehicle for nearly 16 weeks. It is a new Dodge Journey and the sunroof started leaking. They replaced the sunroof and ordered a new headliner. After putting in the brand new headliner, they told me it was ready to pick up. They had to clean some grease/oil off the new headliner for one thing. Then I had to bring it back 2 days later because the sunroof was still leaking. So....they had to replace the headliner again from water damage. Went back a few weeks later to pick it up and same thing....dirty headliner and not installed correctly. They again said they would clean it. 3rd time I went back and same thing....dirty headliner and not installed correctly. They actually told me that they had to get a couple new clips that had been broken or misplaced. Went back the 4th time and same thing....dirty headliner and not installed correctly. And I also found scratches and chips in the body of the vehicle when I picked it up the 4th time that were definitely not there when I brought it in. I currently have an open case with Chrysler on my vehicle. I just took it to Ramsey Motor Company in Harrison, AR yesterday at 4:00. They called me this morning after already finding the problem. They said that it is not installed correctly because there were several clips missing and several that were broken. Go figure...I already knew this, but Ultimate did not want to take the time to do it correctly even though they had my vehicle for almost 16 weeks. Just very disappointing. So, I would strongly advise not to purchase a vehicle from Ultimate Auto Group because the service team will not take care of you. If you care about your current vehicle, I would also advise not to take it here for service. You will not be happy with the results.

Garrett Ramsey

23 de sep. de 2021

Do not go to this dealership!! The service department is horrible and will not take care of you or your vehicle. The sunroof in my new Dodge Journey (under warranty)started leaking and also caused water damage to the headliner. I took my vehicle to Ultimate back in March/April to have the issue taken care of. So they looked at it and finally realized the sunroof needed to be replaced along with the headliner. I had to wait a few weeks for this to be completed. And I didn't even get a vehicle to drive the first few weeks while they did this. Went back to pick it up and it wasn't ready. The new headliner was dirty in certain areas and needed to be cleaned. I finally was able to take it home, but......had to bring it back a couple days later when it started leaking again around the sunroof and caused more damage to the new headliner. So.....I took it back again and they had to run some more tests. They eventually found a kinked drain hose near the rear where water was also pooling in the spare tire compartment. They had to get another headliner due to more water damage. So....I had to wait another 2 weeks. Went back the 3rd time to pick it up....and it still wasn't completed....the headliner was still dirty from grease/oil spots and wasn't installed correctly. So they kept it and were supposed to clean it again. And they said they had to get some more clips that were broken/misplaced. Went back the 4th time.....still not cleaned and still not installed correctly. They actually said they were going to order another part due to more missing clips but they refused to do anything else to the headliner which was still not installed correctly. They had my vehicle nearly 16 weeks and couldn't get it right. I would strongly advise anyone not to purchase a vehicle from here. You will definitely not be taken care of by the service department. If you already have a vehicle I would also advise not taking it here for service. You will not be happy with the results. All this being said, it currently has an open case with Chrysler. And I just took it to Ramsey Motor Company in Harrison yesterday at 4:00 so they can fix all the damage and hopefully get it right. They called me this morning at 10:00 and already found the issue. It has several clips missing and several more broken. They had to order a new headliner due to the fact that Ultimate couldn't get it right. Very disappointed with the Mtn. Home dealership and Chrysler too. But I am very thankful that Ramsey Motor in Harrison is taking care of it and going to fix the problem. I would highly recommend taking your vehicle to Ramsey Motor and getting it serviced there.

ROYCE SIMONS

25 de ago. de 2021

I had a great experience ordering my new ram 1500. My salesman Alan Sollis was really great to work with he met with me on two different days and always responded to my text messages and the rest of the team was super nice too 👍

angry acres

2 de sep. de 2021

in town horse camping and had a check engine light come on on my ram ... stopped at dealership to see if they could check it since i was 500 miles from home and wanted to make sure it was ok to drive or if i had a major issue before i headed home ... service center told me they were a month out on work and couldnt help me out .. wouldnt even do a 5 minute engine code scan to tell me what the issue possibly was ... he said harrison is 30 miles away maybe they can help and sent me packing ... ended up driving it to clinton and they fixed my truck in a day under warranty ... horrible customer service ... keep moving past this place