Social Noire

19 de jul. de 2021

I had a great experience using the United BMW Service Department. I brought my car in for an inspection and there was extensive warranty work that needed to be done. My Service Advisor, Lloyd, was kind and patient through what was a frustrating and exhausting ordeal for me. I know he does this all the time but I appreciated the communication and updates on the progress of everything. They provided me with a loaner car (twice) and genuinely exhibited an attitude that made me feel like they were taking care of me. My brief interaction with another Service Advisor, Eric, was great as well. I had a superior experience at this dealership, compared to others in the Atlanta area, and I wouldn’t hesitate to use them again.

Srinivas VA

17 de ago. de 2021

I went to this showroom just for oil change. After the service and after a wait for almost 5 hours, I noticed severe damage to shock absorbers that my BMW couldn't even withstand a small bump on the road. I took my vehicle to show the issue for second time but they didn't fix it. I talked to manager but he tried to push blame on the vehicle. They are very unprofessional and personal recommend not to get your vehicle service here. I had not issues with my vehicle before going for oil change. Not sure what they have replaced in my vehicle. This is completely cheating the customers.

Jim Bolch

6 de jul. de 2021

I have used United BMW for service for the last time. I had to go out of town and wanted the windshield washer fixed before I left. Thinking the dealer would have the parts I was willing to pay a bit more to get it fixed in a timely fashion. Unfortunately after waiting over two hours I was informed that the problem was that the spray nozzles on the hood would have to be replaced. The total cost would be $335. A pretty steep price that I would have paid except that they didn't have the parts. I elected not to have the repair done since the parts were available next day from an auto parts store and it was a 10 minute repair. I was informed that I owed them $188 for the diagnostic for the 2 minutes it took them to see that the nozzles were clogged. I ended up wasting my morning and almost $200 for nothing. Our family currently owns 3 BMWs, but they will not be going into this shop again and the next purchase will likely not be a BMW again.

Jordan Byrd

2 de jul. de 2021

I set an appointment for 7:40 AM to have a service warranty performed on my vehicle. It was until 11:40 PM that I left just to be told that the service could not be preformed. If my car is under warranty the service should be done no questions asked! To wait 4 hours just to be told that it couldn’t really upset me! The only thing great about this place was the Barista lady!

Emmett Dalton

9 de ago. de 2021

DO NOT take your BMW here for repairs. I took my 2012 X5 in for service twice. Once in February 2019 for Alternator and Water Pump repairs + hose and belt replacement, and once in February 2020 for a turbo system malfunction. They did not fix the issue either time. In fact, after paying over $4000 in February 2020, the check engine light came on again as I was driving the car off out of their service center. I spent almost $8000 here to got not a single thing fixed. I returned the car to the lot and picked it up again a few days later and it seemed to be fixed until two months later after I'd moved states and it broke again. CROOKS!!!