Beth A

13 de ago. de 2016

We purchased our Subaru Forester XT at Van in 2013. It was a pretty great experience and we have been extremely impressed with the service provided by them throughout the years. We are always met with a smile and know we will get great service!

Judy

12 de ago. de 2016

We simply love our Subaru, how it drives, the comfort, storage capacity and all. We are a Subaru family--our cousins in Colorado Springs, niece in Independence MO, brother in Amarillo TX, sister in Pittsburgh PA, her daughter whose Forester we are driving while she is overseas. We are a Subaru family! Thanks for all you do, Subaru!

Judy

12 de ago. de 2016

We simply love our Subaru, how it drives, the comfort, storage capacity and all. We are a Subaru family--our cousins in Colorado Springs, niece in Independence MO, brother in Amarillo TX, sister in Pittsburgh PA, her daughter whose Forester we are driving while she is overseas. We are a Subaru family! Thanks for all you do, Subaru!

Uli0897

7 de ago. de 2016

My beloved 2007 Subaru was totaled in a crash when an uninsured driver ran a red light. Shopping for a new one while still negotiating with my automobile insurance could have been a really frustrating process, however, Kim Kloth from Van Subaru customer service guaranteed that Van would handle my 2007 Outback like a functioning trade-in if I thought whatever my insurance offered wasn't sufficient. This hassle-free approach convinced me to purchase my new Outback from Van Subaru!

Outback lover

7 de ago. de 2016

Marvin helped me find the Subaru I wanted. He even looked at Nebraska's and Iowa's inventory to find a vehicle that would fit my specifications. A pleasure doing business with.

Jennifer Perry

15 de jul. de 2016

I've owned over 30 vehicles and lost out on some good deals, but never when I had a check in my hand and on my way to a scheduled appointment to buy a car, like I did last night. Had I known it would have been sold out from under me (or as I was told after the fact, someone had put a deposit on the vehicle over a week ago), I wouldn't have spent the time getting the financing done ahead of time, printing a blank check, detailing my trade-in (2013 Crosstrek), and most importantly, wouldn't have gotten my hopes up on driving home a new car that night.There were multiple opportunities for the woman who scheduled my appointment to tell me the car already had a deposit, while I spoke with her or in our texts on Wednesday. Same for the salesman who I spoke with Thursday morning confirming our appointment. Same for the second salesman listed when I filled out an online form through USAA's car buying service Thursday morning, in which I specifically mentioned my upcoming appointment that evening. It wasn't until I was pulling out of my parking lot to drive 90 minutes to Kansas City to pick up the car that I was told it was already sold, but that "they have several other Subarus to choose from." I don't want several other Subarus to choose from, I wanted the 2014 Forester Limited that I was ready to drive home in that night. I felt like a bait and switch was being played on me - your dealership knew the car was "sold", but still wanted me to come up there so you could try to get me to buy another. I've bought, sold and traded enough cars in my life to know this game.It took me 5 phone calls to speak with an actual person Thursday evening to express my extreme displeasure in this situation. Even then, the Sales Manager I spoke with, said he would see what he could do and would be in touch. That was 5:00 pm last night, it is now 11:00 am Friday and I still have not heard a word. And to add insult to injury, the vehicle is STILL posted on your website for sale, when apparently, it really is not for sale. He did apologize and I appreciate that, but I still don't understand how I can have so many people correspond with me and not a single one knew the car was basically not for sale. I was told that a couple put a deposit on the vehicle last Friday, July 8th and were coming in from Alaska to pick it up. True or not, any time I have put a deposit on a vehicle, the contract was immediately signed and the car taken off the website to prevent this exact situation from happening.At this point, I don't see any resolution to this situation. My local Subaru dealership, Briggs Subaru, in Lawrence, is outstanding and where I take my current 2013 Crosstrek and 2011 Outback for service. Unfortunately, they don't have the volume in and out of a bigger dealership like Van, but the relationship and trust I have with them already will be worth any savings in premium I can get at a bigger dealership like Van.If your website had a way to contact your GM, or other Management staff, I would have done that, rather than in a public forum. I cannot find any contact information on your website other than a form or 'About Us' on several of your Service staff.

stoney

8 de jul. de 2016

Recently we were on a trip traveling from Colorado to Illinois to visit my parents. On the way, my Subaru WRX had an issue as when we tried to get gas at a station while we were in Kansas City which could've stranded us for the night. We immediately looked up the nearest Subaru dealer and found Van Subaru. We called to see if they could get us in due to the emergency we were having and luckily James informed me that they could have someone take a look into my issue if I could get there as soon as possible. We rushed over with the last bit of gas we had left in our car to barely make it to the dealer. From the time that we arrived until the time we left, we were met with the most friendly and helpful staff we've ever encountered. Upon arriving, Lisa and James greeted us and made sure were taken care of. Being a pet friendly place, we were able to bring our dog in to get out of the heat and inside to get some water and treats. Thanks Lisa and James! :D Kenny, the technician, took our car and got started in no time. Once he was done he came out and explained to us what his thoughts were on the situation. (We were not able to fill up our car with gas due to some pressure that had built up in the tank coming down from Colorado) He was really great and helpful. We even had a moment to talk about WRX's and some tuning tips. Thanks Kenny! :) Ted, one of the salesman, took the time to hang out with us while we waited and showed us around, even though he knew we wouldn't be buying since we were traveling. We really appreciated him showing us around and explaining a lot of the features of the Forrester XT's. I think my fiance has become a fan! Thanks Ted! Overall, it was one of the best customer experiences we've ever had! Thanks again to all the folks that helped us out in the dire situation! I would highly recommend checking this place out, you won't find better customer service. Cheers!

jones, di

8 de jul. de 2016

I recently purchased a 2016 Subaru Forester at Van Subaru.. Guy Merola was an excellent sales person during the process and after I purchased the Subaru. He was attentive to my concerns and was always helpful and available to answer any questions before and after I bought the vehicle. He was a considerate and courteous salesperson.

Carolyne

5 de jun. de 2016

I have never encountered a salesman like Guy Merola. He is not your typical car salesman. Buying a car has always been a stressful event, but Guy's true love of people and knowledge of his product made this a pleasant experience. I didn't feel like he was just trying to sell us a car. He was very attuned to our wants and needs. I will recommend this dealership and Guy Merola to everyone I know.

Science Rocks

1 de may. de 2016

Excellent experience. The sales woman (Ariel) was very professional - she let the cars speak for themselves without pressuring me into a decision. Very happy with my purchase and my experience at the dealership.

GaryOO48

23 de abr. de 2016

I live in Illinois, near St Louis. I was shopping for a Subaru Outback and checked out the dealerships near me. My son had just purchased an Outback from Van Subaru in Kansas City and got a really good deal so he suggested we check them out. I am so glad we did. We ended up purchasing a 2016 Outback from Ted Leeper at Van. Ted was friendly, informative and professional. Ted and his dealership delivered on every promise they made. Their deal significantly beat all of the other dealerships. Our 250 mile drive was well worth it. I have told all of my friends that they should do as I did. They should check out Van, Ted and the KC BBQ.

Gary48

15 de abr. de 2016

Live in Illinois next to St Louis. Checked the Subaru dealers near me for the price of a 2016 Outback, extended warranty and the maintenance package. Van Subaru beat one dealership by $2341 and another by $880. Because the price was significantly lower, we purchased from Van. We had a hassle-free, no pressure experience. I would highly recommend checking them out, even if it means a 5 hour drive.Our salesperson was Ted Leeper. He is friendly, helpful, knowledgeable and professional. He made the entire process very pleasant

jsteel

3 de abr. de 2016

Needed a simple new car detail. Took 4 hours and they did not clean anything. Service staff were very rude as were the phone people. Never got a call. Wasted an entire due to no communication

Rachel K

26 de mar. de 2016

They have a wonderful, friendly service department. They do not try to upsell me, and make me feel very confident in the work they are doing. Lisa is my Service Advisor, and working with her is always enjoyable. I will continue to use Van Subaru for the maintenance on my vehicle, and highly recommend them.

Randy D

22 de mar. de 2016

My recent visit to Van Subaru was the best experience I have ever had at a dealer. Everyone was courteous, informative, helpful and knowledgeable. The waiting area was comfortable with amenities I have never enjoyed at a dealer other than Van Subaru. If my car has to need repair or service, this is the place I want to take it. The charges were roughly the same as the local car shop that does not specialize in Subaru. I am extremely satisfied. Randy D.

RichL South Carolina visitor

19 de mar. de 2016

I live in SC and was passing through on vacation and needed an oil change. I called and talked to Lisa who set up an appointment for the next day. When I arrived I was promptly greeted and the vehicle was serviced. Not only was the oil changed, they also checked the cabin and engine air filters and changed one that needed it. I had driven several thousand miles and the car was very bug-splattered. It was returned to me washed and in like-new condition. All very promptly. What a great place to have service!

Trixe

17 de mar. de 2016

Wonderful place to do business. The staff is nice, the place is great! Joe is the kind of guy you can trust and continue to do business with for years and years. In fact I have followed him in his career and I am happy to say I will always buy my cars from Mr. Antal

Jerickson

17 de mar. de 2016

Sales personnel and business personnel were great. Couldn't ask for better service.

frick

9 de mar. de 2016

I have had only excellent service from the department. They have been courteous and very helpful in what needs to be serviced at what time.

Love the Heartland.

4 de mar. de 2016

I received outstanding customer service when I brought my 2015 Subaru in for a warranty repair. From the phone call that I made to schedule the service through the entire process, the staff was courteous, professional and made the entire process a breeze. I would definitely recommend Van Subaru!

Steven

4 de mar. de 2016

Never been happier with a dealership. Great service, great quality.

Rory Joyce

4 de mar. de 2016

Excellent experience. I didn't have an appointment but they got me in right away and kept me informed of the progress while I waited. The facility was very nice. They had fresh coffee and other refreshments' in the waiting room. They also had Wi-Fi that allowed me to get some work done while I waited. Everyone was very friendly and courteous. Strongly recommend. I will definitely be a long-term customer and plan to buy my next Subaru there.

Steph T

26 de ene. de 2016

Unfortunately my timing belt in my Forester 2004 went. It could have been catastrophic. But fortunately the vehicle was in the garage when it went and was not driven. Called Lisa and explained the situation. She cleared space for her team to look at it that day! Called tow truck and it was towed to Van Subaru. At first glance we thought it was a total loss. I left it over night for her team to be able to look more carefully at it in the morning. She spoke with her manager and arranged for a dealership load vehicle for me to use to drive home and back the following day. After the service team inspected it further it was NOT a loss and they were able to replace belt AND other things with minimal cost comparative a new engine! I have to say through it all, Lisa was simply outstanding! It is 100% because of her, Van Subaru will be getting ALL of my business! Without fail, they have earned my full trust and loyalty! Thank you Lisa and Team!!! You guys are the best!

Happy with Venza

15 de ene. de 2016

We were looking for a specific used car and Van Subaru had the car we wanted. Our salesman, Sid Boucetta went the extra mile to help us and helped to made our buying experience a good one. Everyone was so friendly. When the time comes we would buy another car from Van Subaru.

SubieLove

25 de nov. de 2015

I was extremely unsatisfied with the advice I got from the Servicing office. First I'll start with the good and why this isn't a 1 star rating. The appointment process was very straightforward. Preston was very friendly, nice, and patient. He had a good demeanor overall and I left with a good impression of his customer service skills and the professionalism of the service center.Now for why I'm not happy. I expect a certain level of upselling when I go to a dealer anyway, but I had a Subaru Impreza '10, 90k miles, with a check engine indicator light and the anti-lock brake light on. I wanted them to check it out and make sure it was okay, and to turn off the light. the code came back as 0420. Preston tells me that based on this, I have to get an entirely new catalytic converter, at about $2-2,500. I had him explain the sensors that he said would also need to be replaced because they had been "dirtied" somehow by the bad emissions given off, that the code applied to both sensors, and he was 100% positive that was the only solution to my issue. I asked if they had run an emissions test to make sure it wasn't just a bad sensor since 90k on a Subaru is really low for a catalytic converter to fail, and he never answered affirmatively, but rather that he trusted his guys and I needed the entire thing replaced. I did not take him up on the repair but told him to turn off the light and I would think about it. Based on my knowledge, Google, and gearhead friends, I was told that the 0420 code alone does not mean a replacement is required, that it can be caused by just a bad tank of gas, and that it is more likely a sensor will fail at 90k than my catalytic converter. After my light was turned off at Van Subaru, I have yet to have the lights come back on again- so it's likely just a bad tank of gas from a couple weeks beforehand. If they had tested my emissions, they would have easily caught that and advised me. In the end, I'm glad that I didn't get ripped off with thousands of dollars of needless repairs. While the staff was nice enough, it does not make me confident in the slightest that I won't be taken for a fool again. This is really disappointing for Subaru, the other ones I have been to have had staff that are much more knowledgeable and thorough.

sarahtee88

23 de nov. de 2015

The Sales team is accommodating, informative and friendly and worked with me for a couple weeks to give me a great deal on my 2010 Forester Limited. I've brought it in to be serviced one time since I purchased the vehicle and the Service staff could not have been more helpful - it turns out that the issue I was having with my car came from my insurance tracking device and they didn't even charge me for their time! Super experience so far and as a first-time buyer I am definitely glad I chose Van Subaru.

mgandhi

20 de abr. de 2015

I can't thank Van Subaru enough for making the car buying experience for me and my family such positive one! Our specific needs for SUV were carefully heard and analyzed. No one tried to force us to purchase the higher end SUV model or the more expensive warranties or any such thing. Eddie Jenkins (Sales Consultant), Joe Antal (General Manager), Chris Wood (Sales Manager), and Jacob Oberfoell (Finance Manager) were an absolute pleasure to work with. I really appreciate their friendliness, honesty, patience, and guidance. In addition, Aaron Hansberry (Sales Manager) and Lisa Van V. (Service Advisor) were extremely helpful in explaining some neat features of our new Forester during the first service center visit for placement of some accessories. I would highly recommend the Van Subaru Family!!

mgandhi

20 de abr. de 2015

I can't thank Van Subaru enough for making the car buying experience for me and my family such positive one! Our specific needs for SUV were carefully heard and analyzed. No one tried to force us to purchase the higher end SUV model or the more expensive warranties or any such thing. Eddie Jenkins (Sales Consultant), Joe Antal (General Manager), Chris Wood (Sales Manager), and Jacob Oberfoell (Finance Manager) were an absolute pleasure to work with. I really appreciate their friendliness, honesty, patience, and guidance. In addition, Aaron Hansberry (Sales Manager) and Lisa Van V. (Service Advisor) were extremely helpful in explaining some neat features of our new Forester during the first service center visit for placement of some accessories. I would highly recommend the Van Subaru Family!!

The Allen's

1 de abr. de 2015

We started out the new year by purchasing a 2015 Forester. We knew we wanted another Subaru, as we had already owned 6 of them. They are great all around vehicles, having won many safety awards. Everyone at this Dealership was friendly and helpful; all the way up to the General Manager, Joe Antal. Our salesman, Ben Johnson, was the best. Once we decided exactly the model we wanted, it only took him 24 hours to get it on the lot. Was quite satisfied with our deal and trade in. We are totally happy with our experience at Van Subaru and would highly recommend them to everyone.

C Casady

3 de mar. de 2015

We just purchased a 2015 Subaru Outback and the entire dealership couldn't have treated us better. You must ask for Blake Wilhoit as your salesman! He tends to be in demand so set up an appointment and he will treat you right. He is not into high pressure and has an easygoing manner and he knows his product. He introduced us to Marcus who had already anticipated our needs before we even knew what we wanted. We had made several trips to the dealership prior to the sale and the network was on the lookout for our perfect automobile. When we were ready to buy, the car was there and the price was right. Joe Antal, General Manager, was very accommodating and a pleasure to work with. On to the finance guy, Dave, he was awesome. He worked and got us the best rate possible. Overall, the experience was warm and friendly and I would recommend them to anyone!

C Casady

2 de mar. de 2015

Bought a 2015 Subaru Outback. The entire dealership exhibited professional and personal service. I highly recommend them to anyone who wants a great car and good people to deal with.

hefbk

26 de ene. de 2015

I had a problem with the OEM tires on my 2015 Subaru Forester. In my opinion, they were exhibiting poor traction in "lightly icy" road conditions. As a consequence, I did not feel safe driving the vehicle. Van Subaru replaced those OEM tires with a new set of highly rated All Season tires, at absolutely no cost to me. They only thing they asked me to do was to send an email to Subaru.com, informing the corporation that I had a "vehicle problem". It remains to be seen how well these new tires will grip the road, but that has no bearing on my opinion of Van Subaru. Bottom line: They are tops.

bullsfan44

6 de ene. de 2015

I was very nervous about buying a new car for the first time by myself. I cannot say anything but good about this experience. I was especially pleased with how the General Manager Joe Antal worked with my salesman. I genuinely felt like they were trying to do the best they could for me. I was impressed with the professionalism of the General Manager especially and could sense a atmosphere of family there. I will definitely buy from again and will be using their service department even though its quite a drive for me.

like50ninjas

5 de ene. de 2015

What to say but only "WOW". This place is awesome. I purchased a Forester XT from John Wickwire at Van Subaru and the entire experience was amazing. The buying experience was extremely seamless. John did a wonderful job not only showing and selling the car but he also delivered my "newer" used Subaru to my work. That was totally unexpected especially since this was a used vehicle. I highly recommend this dealership.

Katie

29 de sep. de 2014

My husband and I just got a new Subaru Forester at Van Subaru. It was a great experience! Our salesman, John, and the General Manager, Joe Antal, were both an absolute pleasure to work with! They went above and beyond to meet our price range with the car we wanted. Mark, in the finance department, was nice, smiley and made everything so easy for us. John spent a lot of time with us, showing us our car and all of its options. They didn't have the color we wanted in stock but got it there in less than 24 hours! Joe Antal personally came to us and introduced himself and talked to us about our wants and needs in a new Subaru. They are all Subaru enthusiasts! Van Subaru really is a family and we are delighted to be a part of it!! I highly recommend Van Subaru for your Subaru needs. We will be with them for many years to come! Absolutely wonderful buying experience!!

HEATHER69

12 de sep. de 2014

Sales rep was professional...sales manager was professional...general manager was nasty, went back on his word as to what they would give me for my trade-in and actually threw my car keys at me AFTER i HAD DRIVEN FORTY MILES TO THEIR DEALERSHIP. Joe Antal is the general manager...most arragant, unprofessional, rude sales person I have ever met. He actually scared my daughter whom I was buying a new car for. DO NOT PATRONIZE THIS DEALER>>>COMPLAINTS HAVE BEEN FILED WITH SUBARU OF AMERICA, BETTER BUSINESS BUREAU AND LEGAL ACTION IS BEING CONTEMPLATED...PLEASE FEEL FREE TO CONTACT ME AND I WILL PROVIDE VIVID AND SCARY DETAILS REGARDING THIS DEALERSHIP AND ESPECIALLY MR. ANTAL !!!!!!!!!!!! (HEATHERSMAN2011atHOTMAIL.COM)

EXTREMELY DISSATISFIED

10 de sep. de 2014

Had agreed upon a price for a Impreza with the sales rep and sales manager. I was almost forty miles away and journeyed there on the next day with check on hand and with my trade in with me. The general manager rescinded the orally agreed upon price and when I refused to renegotiate the deal he literally threw my keys to my car at me. I have never been treated in such a manner and have filed a complaint with the national office of Subura of America. I HIGHLY RECOMMEND NOT DOING BIUINESS WITH THIS COMPANY...ESPECIALLY WITH THE GENERAL MANAGER MR. JOE ANTAL!!!!!!.

dolly333

27 de ago. de 2014

I was just looking at SUV's at Van Subaru - their Salesman Sam Miller was a pleasure to talk with. He answered all my questions, showed me valid comparisons, and in general helped me see the quality and value of a Subaru. I purchased my Forester and am very pleased with it. I highly recommend Van Subaru and Sam Miller to anyone looking for a new or used car.

Denny

25 de ago. de 2014

I was trying to buy a 2014 Subaru Outback that this dealership was selling on their website. I was dealing with Guy Merola. He got a purchase price from his manager and presented it to me. I agreed on his price on the Outback. Since I was an out of state buyer, I gave the dealership a $500.00 credit card deposit. I scheduled time off work, made travel and financial arrangements and prepared to come get my car. When I called Mr Merola with my travel plans he told me his General Manager Joe Antal has voided the deal and decided he needed an extra $3000.00 for the Outback since it was a hot car. Mr Merola requested that I look at their website and confirm the $3000.00 price increase. I refused to pay their upcharge and requested our previously agreed upon price be honored. General Manager Joe Antal refused to honor it and stated he could back out since he did not sign the purchase contract. I requested my $500.00 deposit be refunded. Mr Antal refused, so I called Subaru of America and requested their assistance. Thanks to their assistance I did get my deposit back approximately one week later. I have never been treated so poorly and lied to by a dealership as this one. I have family who live nearby and I have informed them to avoid this dealership. Hopefully other prospective buyers will read my sales experience and avoid them as well.

terrypm

21 de ago. de 2014

I was trying to buy a 2014 Subaru Outback that this dealership was selling on their website. I was dealing with Guy Merola. He got a purchase price from his manager and presented it to me. I agreed on his price on the Outback. Since I was an out of state buyer, I gave the dealership a $500.00 credit card deposit. I scheduled time off work, made travel and financial arrangements and prepared to come get my car. When I called Mr Merola with my travel plans he told me his General Manager Joe Antal has voided the deal and decided he needed an extra $3000.00 for the Outback since it was a hot car. Mr Merola requested that I look at their website and confirm the $3000.00 price increase. I refused to pay their upcharge and requested our previously agreed upon price be honored. General Manager Joe Antal refused to honor it and stated he could back out since he did not sign the purchase contract. I requested my $500.00 deposit be refunded. Mr Antal refused, so I called Subaru of America and requested their assistance. Thanks to their assistance I did get my deposit back approximately one week later. I have never been treated so poorly and lied to by a dealership as this one. I have family who live nearby and I have informed them to avoid this dealership. Hopefully other prospective buyers will read my sales experience and avoid them as well.

High-Test

28 de jun. de 2014

So the turbo on my car quit, and it was covered under warranty. The head of service said that he would take off the turbo to see if it was working. If it wasn't, he would take off the oil pan to see if my engine was blown. He said I was good, I had a warranty. He said he would cal by the end of business. That didn't happen. The next day, I find out that they found something broken that was NOT covered, and hadn't even bothered to see whether or not I had bigger problems JUST LIKE THEY SAID THEY WOULD. They didnt bother to see if something covered had failed and blown up the oil line. They wanted 1200 for a new turbo. I can get one off the Shelf from IHI for 400. they said 1750 for the up pipe and oil lines. 200.00 in parts. Now I have no idea whats wrong with my car because they did not deliver on what they said they would do. Over-Promise, Deliver Nothing. that's their mantra.

Brent

26 de mar. de 2014

Very friendly and helpful staff they have the best inventory in Kansas City on new Subaru and they treated customers with very professional and courteous. My salesman, John and his manager Joe Burberry easy to deal with that made the pricing simple buying process was very stress free. over in the finance department Adam was very good and explained everything in great detail so that I could understand it everyone knows no pressure situation. I would highly recommend anybody to go to the dealership they make it very easy to buy a car very comfortable. I've visited all three dealerships in Kansas City and this is the best as far as I'm concerned

beankc

31 de ago. de 2013

Each time I have been in the dealership, my experiences have been very positive. Prompt, friendly and curteous service with any problems I came in with resolved. I also like that their location has such easy access off the highway. I have moved to another location within the metro area since leasing my Subaru Impreza - a great vehicle - but can still easily access the dealership. Preston and Marcus were great to deal with, each proving me a card with their emails and cell phone numbers.

DMONEY128930

31 de jul. de 2013

I was misinformed, disrespected, & lead on by people who are suppose to have integrityService Technician-PrestonGeneral Manager- Joe AntalI took a 1999 Subaru Legacy Outback 2.5 liter into Van Subaru for service because it was having issues & not getting enough power.A certified technician overlooks the car & informs the service rep that My Cylinder Heads are not getting enough compression & whoever did them last put them on incorrectly.So the service rep tells me that my cylinder heads need to be machined & put back on. That it would cost me $1700 at the most, that they would have to send the cylinder heads to Subaru to be done. Come to find out later that Subaru does not machine heads they sent it to a reputable local machine shop here in kcmo. I was lied toI call a week later & they have not even started on the job. I had to call them to find out that they were running behind. Horrible Customer Service The service rep states that it will be finished within 3 days. The service rep calls me back in 2 days & states that the machine shop stated the cylinder heads were not repairable that I needed to purchase new cylinder heads & cams & that would be an additional $1900 making a total cost of $3900. I told him that is nonsense that he did not inform me before I gave him permission to take the heads off that this could be worse case scenario. So I ask to speak with his master technician & manager. "Bait & Switch"So as Im speaking with the master technician/ manager. This manager tried talking over me, provoked an argument with me, interrupted me & hung up on me. He told me to not be mad at him because I didnt buy a good car; that hes trying to help me fix the piece of junk. "rude, disrespectful, & very unprofessional.So I decide to go up there & speak with the general manager of the entire store with a service technician, & the manager service technician who disrespected me present. They only offered me a $700 off the $3800 because of there mistakes or I pay them $500 to put it back together & I take my car. I told them that is nonsense I will go downtown & file paper work for a civil case against them because of there corruption & them misleading me. They decided to put my car back together for $350. & now I am out of $350. they robbed me for $350 Bottom line:If I was informed before giving Subaru permission to remove the cylinder heads. That it would cost up to $3800. I would have not given Subaru the permission to take apart my motor. I believe the situation to be bait & switch & here is why.1.Service Technician did not notify me of worse case scenarion, he stated that it would cost $1700. Whether his intentions were good or not; it is his job to inform me2.I gave the service technician multiple chances to tell me what the worse case scenario situation would be by telling him what I had checked & what had been replaced. & even after a technician checked it & stated that the motor was put together improperly he still did not inform me3.The technician manager argued with me, talked over me, interrupted me & hung up on me. He also told me that it wasnt his fault that I bought a bad car & he reffered to my car as being a piece of junk. He was very rude disrespectful & unprofessional.4.They were not timely & promising on there words.I tried resolving the issue by attempting to get my car fixed for $2500 which was a very reasonable price. parts were $1400 & I was going to give them $1100 for labor. But the general manager would not do it. So he decided to put my car back together for $350 & rob me of my money.Bottom line is that service department is full of thieves & that dealership is garbage

StevenFamilo

8 de jun. de 2013

I should have known this would be an awful experience when I purchased our 2011 Outback at the old North Kansas City location and the salesperson repeatedly screwed up the invoicing over the course of a month. I nearly returned the car because the temp tags had nearly expired and I still had no title information or a proper invoice.The service experience has been absolutely wretched even in the new location. Even a simple oil change results in an attempted up-sell for this filter and that filter we never experienced at other dealers with our two previous Subarus. Scheduling is fairly convenient and you do get text message reminders, but it always takes longer than indicated. Most recently, Subaru corporate agreed to cover a part for free that was out of warrantee because it is a common problem (steering wheel radio controls fail). Three separate calls to the service department over the course of a month, and they never call back. The service reps are pleasant and "talk the talk," but dealing with this trainwreck of a dealership will waste your valuable time and you get the feeling of being blown off. I will never buy another car here and the dealer experience caused us to buy our first non-Subaru in a long time.

2013 Fusion

8 de jun. de 2013

I should have known this would be an awful experience when I purchased our 2011 Outback at the old North Kansas City location and the salesperson repeatedly screwed up the invoicing over the course of a month. I nearly returned the car because the temp tags had nearly expired and I still had no title information or a proper invoice. The service experience has been absolutely wretched even in the new location. Even a simple oil change results in an attempted up-sell for this filter and that filter we never experienced at other dealers with our two previous Subarus. Scheduling is fairly convenient and you do get text message reminders, but it always takes longer than indicated. Most recently, Subaru corporate agreed to cover a part for free that was out of warrantee because it is a common problem (steering wheel radio controls fail). Three separate calls to the service department over the course of a month, and they never call back. The service reps are pleasant and "talk the talk," but dealing with this trainwreck of a dealership will waste your valuable time and you get the feeling of being blown off. I will never buy another car here and the dealer experience caused us to by our first non-Subaru in a long time.

Law Student

2 de jul. de 2012

Don't believe this dealer's online listings, or receptionists. They put cars they don't have up online, and then have their receptionists lie to you to get you out to the dealer. I drove over an hour to come see a car, and then when I got there the car I called about didn't exist. Then the salesman pulled a "well, so what else can we do for you to get you into a different car today?" This is with no similarly priced cars with similar miles. Avoid this dealership and give your money to a more honest business.

Clifford Martin

7 de mar. de 2012

We have purchased many new cars this was the easiest purchase we have ever made Marvin Powers was very knowledgeable about the vehicle.We went out for a road test his road's were highway driving rough road's and curve's and a surprise to show you how the car ride's.We had two car's to trade in I had checked Kelly Blue, Book Edmunds,cars.com and other's.The difference the wanted was just about what I thought it would be,I made a offer they came back with their offer and we split the difference feel like they treated us right.We are very happy with our new Outback!!!!!

007 trex

1 de ene. de 2012

I recently purchased a Subaru Legacy, 2006. I will start with the good things. The salesman was low key and professional and they did stand by their warranty. OK, now the "not so good". Had to take the car back three times to get the cruise control fixed. The last time I picked up the car, the car was FILTHY, whoever drove the car used up 3/4 of a tank of gas and did not replace it. The tech changed all the radio stations on the FM dial, and when they replaced the Missouri State Inspections sticker, they put it on crooked and did not clean the old "gunk" off of the windshield. In addition, this car was supposed to be "certified". Maybe Subaru has a different definition for this word. The wiper blades were completely worn out, and the door for the gas was stuck shut and I nearly got stranded. Don't they check these things? There seems to be NO ATTENTION TO DETAIL at this dealership. Yes, these are all small things, but several small things add up. Would I purchase another vehicle at this dealership? Probably not.

kdogg2188

4 de feb. de 2011

I purchased my 2010 Subaru Outback from Van Subaru in March 2010 and this was my first new car purchase ever. I had driven my previous car for 12 years and when it broke down for the last time I decided that I deserved a new car. Based on everything I had heard about Subarus I started shopping for a used Outback. I quickly found that they hold their resale value quite well and that it made more sense to buy a new one. I went to Van Subaru and received no sales pressure whatsoever. The sales staff allowed me to test drive a Forester and an Outback to see which one I liked best, allowed me to take both vehicles out for a long drive by myself and stayed late into the night while I slowly made my decision. At no point in the dealings did I ever feel pressured to buy nor did I feel that I was being lied to regarding the vehicle, pricing or the warranty. My wife and I shared stories with our sales agent, Marcus, and our financing agent, Mongo. I left feeling like we had made new friends. Now every time I go in, they know me by name. I continue to take my Outback there for all oil changes and periodic servicing because I genuinely enjoy hanging out with the staff there and I have no qualms about buying another new vehicle from them.

elizabethan

4 de jun. de 2009

My 2000 Subaru Forester with 85,000-plus miles needed head gasket repairs. The service manager went to bat for me because I had had all my maintenance done through this Jack Miller dealership, and Subaru honored an "extended warranty." My repair costs were about half what they would normally have been. I have been to this dealer since 1999 and recommend them highly.