Anthony Spalding "pleased customer"

3 de jun. de 2016

Recently I purchased a vehicle from Vera Cadillac GMC and wanted to express my recent car buying experience. I am a returning customer to Vera, and went back because of the overall professionalism displayed by the sales team. Again, with this purchase I was again very satisfied with my Salesman Jose Otero in his handling of my purchase. He spent time going over the car, GMC Terrain, and provided me with all the features. He was not high pressure and was easy to do business with. He coordinated everything from ordering to delivery. His personality blended with myself and my wife. His support team from sales manager to finance were all professional and made my buying experience for a car a pleasure. Which in the car business is rare. You are fortunate to have Jose. I feel when someone goes above and beyond that someone should be recognized and commended . I will come back to Vera for my next purchase and send my family and friends. Thanks a lot Jose & the Vera Team! Andy Spalding

Mrs Jerry

2 de jun. de 2016

Excellence at its best! Nelson was our salesman and he's been adopted into our family! No pushy salesman tactics; just a real genuine guy who cares about the needs of the customers. The owner came in and greeted us as well. So refreshing to meet such a cool person who's full of personality and joy. The company even had a buffet of food set-up for their customers; that we definitely took advantage of! Vera Cadillac is a jewel! Exceptional staff on every level. We learned they have the top-rated service department in Florida! They have a wide-range of vehicles available. We purchased a Chevy Tahoe. Nelson went over and beyond to show every vehicle that had potential for our specific needs. He was absolutely amazing! No matter what type of vehicle you're looking to purchase, stop by Vera Cadillac. The experience alone will blow your mind!

Ellie

31 de may. de 2016

I hate to buy cars because most sales men are just pushy, annoying and liars. However my experience this past Sunday was everything but that with Jean Raymond. He was by far one of the best sales people I have encountered. To say he was patient is an understatement! He was extremely knowledgeable, courteous and honest. Thank you Jean!

Dr. Gary Rosen

26 de may. de 2016

sales person Nick Ciriello was terrific. He made the often trying decision to shop for an auto extremely easy and pleasant. Even after the our professional experience ended with the auto he was able to help in the often post procedural needs of the previous institutions to tie up loose ends. In the future, when I need another auto, hopefully Nick at Vera will still be around!

Mike and Nancy

20 de may. de 2016

Our first experience was purchase of a new car, no hassle very easy transaction. We were in an accident, major repairs were necessary, they did a great job, no problem, the car looks and runs like the accident never happened. Customer service is outstanding, everyone that we have dealt with at Vera are very helpful and nothing is to much trouble for them to accomodate our request for assistance. We will go to this dealership for all our auto needs.

Berriz

17 de may. de 2016

I had been looking for a new car for several months. I am so happy that I stopped by Vera Cadillac. Nick Ciriello understood exactly what I was looking for and had me in a new car in less than three hours, even with a test drive. I had done my homework and I know I got a great deal. I had to post a review because it was really a great experience. Thanks Nick, you have a customer for life.

Darnell Vickers

16 de may. de 2016

Great,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Sierra All Terrain

10 de abr. de 2016

Danielle and the rest of the staff at Vera GMC are the best in the business. She went out of her way to make sure I got the exact vehicle I was looking for. The process was quick and easy.

Gary

10 de abr. de 2016

I have purchased 3 vehicles from the Vera Team. If you want a great price followed by exceptional service then you need not look anyplace else.

Steve

14 de feb. de 2016

I had decided to include Buick in my lease options for a new vehicle. I stopped in Vera Buick during the week on Thursday spoke with a salesman named Jorge regarding the lease of a 2016 Lacrosse he entered my information on their computer system. We spoke in general, I told him what equipment I was interested in and what I was not interested in, he checked their inventory and found a vehicle that met my expectations, but, the vehicle could not be found on their lot. I was a little short on time, I told him I could return on Saturday for further discussion, he advised he was off on Saturday, and he introduced me to Christopher who would be available to assist me in his absence and he told me he was the owners son. I was told that my requirements for a new vehicle were entered into their computer system. I advised I would return on Saturday around 1:30. I returned to the dealer on Saturday at ~1:30 where I was met with a salesman named Jose, he asked who I was looking for I told him Christopher, who was on the sales floor of the dealer, we spoke and he had limited recollection of our previous meeting he asked Jose if he was available to assist me and he advised he was, I was invited by Christopher for some free food end beverages they were offering. Jose asked what I was looking for I explained to him that all of that information was given to Jorge and should be in their computer system. The vehicle I was interested in was not available on their main lot but at a location in a near by location, I was offered a test drive in a similar equipped vehicle, the test drive was acceptable, I was advised that the vehicle would be retrieved from a nearby location for me to view. f I inquired if the Lacrosse came with a spare tire and jack I was advised that some did and others did not, I made it clear I wanted a spare and a jack, Jose was Very pushy and advised with roadside assistance I really did not need a spare tire, I was not pleased by his treatment. When we returned to the dealership from the test drive the vehicle I was interested was brought to the sales area. I had advised Jorge I was not interested in a vehicle with a sun/moon roof the vehicle was equipped with one. Jose looked for a vehicle that matched my desires he came close but the vehicle had navigation and was priced higher then I was looking for. Jose then made the usual salesman approach and inquired if the vehicle was what i wanted would I be willing to complete the deal on the spot I advised I could not answer that question due to variables he was very pushy. I did advise I was looking at three vehicles the Lincoln MIZ and Chevrolet Impala 2 LTZ with my strongest like was the Lincoln. My trade was evaluated when I inquired what its worth was evaluated Jose was evasive and kurt The vehicle we discussed was brought to the show room it was very nice but had a sun/moon roof which I was not interested. We discussed the vehicle with the navigation system we could not come to acceptable terms. Jose and I realized we could not come to acceptable terms we shook hands and I departed my overall experience was not acceptable I felt like I was bullied. Would I return to Vera, answer NO

Just a big dummy

8 de feb. de 2016

Don't go here. Service Reps are arrogant and incompetent. Been here twice and both times came away more disappointed than the last. The sales rep can only tell you he cant help you. What a joke.

Vince Forzano, RPT

2 de feb. de 2016

On October 15, 2015 I came to Vera Cadillac not knowing what to expect. I had 12 months left on my lease and was upside down as they say in the car business. I had no expectations that I could get out of my car because I was buried in my lease. I had gone to BMW where I had gotten 5 BMW's and they were of no help. I came to Louis Vera to see if there was a way to lease a new Cadillac. Well let me say that nothing from my previous car buying experience could prepare me for the professionalism of Vera Cadillac. Salesman Jorge Dominguez helped me to first pick out the perfect car. He knew I liked the handling and power of BMW and he showed me the CTS V sport model. I fell in love with this car immediately. The car was a demo with low miles but was in perfect condition. There was no going back and forth and playing games. Jorge actually gave me a deal that was too good to refuse. I had never been treated like this at BMW and it felt good to know that they appreciated my business and wanted me to come back for my entire future car buying business as well. Louis Vera personally welcomed me to the Vera Cadillac family. He made me feel welcome and reassured me that he would do everything possible to make sure I was happy with my purchase. Louis Vera made me feel like I had known him for years. He was sincere and honest when talking to me. He introduced me to Gus Rodriguez who is the service manager. Gus also welcomed me to the Vera Cadillac family when I came in for some minor service on my car as part of guarantee that my car would be perfect. Gus is a man of integrity and when he tells you he will do something on your behalf it is a promise that he doesnt break. He follows up on every detail and doesnt deliver the car until it is as he promised.The service department is efficiently run by Gus and the service consultants are ready to help you service your car with the same sincerity that I experienced when buying my car. Geovanny Suarez greeted me and reassured me that all service performed would be perfect. He couldn't have done more to make my first time experience with the service department any more pleasant. He explained what to expect and how long he would have my car. I didnt have to call him because he called me with updates and explained what was being done to my car. The rental car department is staffed by Erika Corrales and Richard Garcia who were also very pleasant and helped me get my loaner car. They knew I was late for work and got me my loaner in record time. There are so many other employees that make buying a car at Vera Cadillac the place I want to do business with for all of my car buying years to come. All of them welcomed me to the Vera Family and made me leave the dealership wishing I had come here years ago instead of BMW. I left Louis Vera Cadillac nothing that I had not been ripped off and got the best deal possible. I cant go back in time but moving forward all of my cars will be Vera Cadillacs. Do yourself a favor and come and get your next car with Louis Vera. You will not regret it!

VINCE FORZANO, RPT

2 de feb. de 2016

On October 15, 2015 I came to Vera Cadillac not knowing what to expect. I had 12 months left on my lease and was upside down as they say in the car business. I had no expectations that I could get out of my car because I was buried in my lease. I had gone to BMW where I had gotten 5 BMW's and they were of no help. I came to Louis Vera to see if there was a way to lease a new Cadillac. Well let me say that nothing from my previous car buying experience could prepare me for the professionalism of Vera Cadillac. Salesman Jorge Dominguez helped me to first pick out the perfect car. He knew I liked the handling and power of BMW and he showed me the CTS V sport model. I fell in love with this car immediately. The car was a demo with low miles but was in perfect condition. There was no going back and forth and playing games. Jorge actually gave me a deal that was too good to refuse. I had never been treated like this at BMW and it felt good to know that they appreciated my business and wanted me to come back for my entire future car buying business as well. Louis Vera personally welcomed me to the Vera Cadillac family. He made me feel welcome and reassured me that he would do everything possible to make sure I was happy with my purchase. Louis Vera made me feel like I had known him for years. He was sincere and honest when talking to me. He introduced me to Gus Rodriguez who is the service manager. Gus also welcomed me to the Vera Cadillac family when I came in for some minor service on my car as part of guarantee that my car would be perfect. Gus is a man of integrity and when he tells you he will do something on your behalf it is a promise that he doesnt break. He follows up on every detail and doesnt deliver the car until it is as he promised. The service department is efficiently run by Gus and the service consultants are ready to help you service your car with the same sincerity that I experienced when buying my car. Geovanny Suarez greeted me and reassured me that all service performed would be perfect. He couldn't have done more to make my first time experience with the service department any more pleasant. He explained what to expect and how long he would have my car. I didnt have to call him because he called me with updates and explained what was being done to my car. The rental car department is staffed by Erika Corrales and Richard Garcia who were also very pleasant and helped me get my loaner car. They knew I was late for work and got me my loaner in record time. There are so many other employees that make buying a car at Vera Cadillac the place I want to do business with for all of my car buying years to come. All of them welcomed me to the Vera Family and made me leave the dealership wishing I had come here years ago instead of BMW. I left Louis Vera Cadillac nothing that I had not been ripped off and got the best deal possible. I cant go back in time but moving forward all of my cars will be Vera Cadillacs. Do yourself a favor and come and get your next car with Louis Vera. You will not regret it!

jcc

21 de ene. de 2016

Great service with a smile. Thank you to the service center for the quick and efficient service. Special thanks to Leo Pena, who was very helpful and informative. Great customer care!

Jose your biggest fan!

20 de ene. de 2016

I was having an issue with my wife's 2015 Malibu and was a bit fustrated already and then met Leo Pena the best service advisor I have ever had at any dealership. Very professional, extremely knowledgeable and always with a friendly smile. This guy is 100% class act!! He took care of the issue right away and I was out of there. The guys in the service dept at Vera are spectacular in every sense of the word! I will never use any other GM service dept anywhere again and I live no where near this dealership but it's worth the drive! Thanks a million guys! Jose

Lawrence Holborow

17 de ene. de 2016

Everyone is very attentive and always ready to answer any questions or take care of any concerns. The service was very prompt and the big bonus was getting my car back cleaner than what it was when I turned it in.

Yukon!!

15 de ene. de 2016

We leased out 2016 from Jorge Dominguez this sales man knows his stuff. Got us in and out in 3-1/2 hours!!! Super generous and experienced.

Hector Delgado

7 de ene. de 2016

great service, representative was awesome, prompt and knowledgeable service tech.

Nancy Metzger

4 de ene. de 2016

One of the most pleasant car buying experiences of my life. Our salesman was very professional and knowledgeable of his products. He made a difficult task almost easy. Thank you Miguel and Vera!

fly for fun

2 de ene. de 2016

I have used VERA for car accident repair. Of particular notice is the match and quality of the paint work. After four years, you cannot tell the old from the new, and this is after four years in the South Florida sun. Amazing job !

Cheryl Goodman

30 de dic. de 2015

Very satisfied consumer - replaced two tires - friendly staff

Ligia Workinger

30 de dic. de 2015

Leo at Vera Cadillac really stepped up and helped me out when I needed him. I was heading out of town and my GMC 2500HD needed an oil change. He fit me in the day before Christmas when he was already booked and got me in and out. I will never use another service center and I'm going to continue to buy my cars from Vera. They are the greatest group of people.

Sandra Best

29 de dic. de 2015

My service agent, Alan Kahn, was extremely helpful and courteous. Everything ran smoothly & I was out in record time. I have leased two cars from Vera and will come back for a third.

Maria Serge

29 de dic. de 2015

The service was done promptly. Alan, whom assisted me, was excellent. Very friendly and always provided me with updates.

Bella Carcasses

29 de dic. de 2015

Every time I am in need of service, Vera is always there to help. Alan and Edwin have helped me several times, and from start to finish they make you feel welcomed and important. Not many dealerships have employees like this, so I highly recommend this dealer for an overall great experience.

Kathryn Portela

28 de dic. de 2015

I recently leased a SRX from Vera. It was a great experience and Danielle was a pleasure to work with. I would recommend if looking for a car to go to Vera

Daniel Mchenney

27 de dic. de 2015

Very pleasant experience from my sales person to the finance department found the car I was looking for good price without pressure to buy

Jim Blanchard

27 de dic. de 2015

Needed to take my vehicle in for service of the battery and regular maintenance. My Service Consultant, Edwin Montoya was great and had the experience painless.

Etta Waltzer

26 de dic. de 2015

From the start of buying my car (4-years ago) at Vera to all of the subsequent interactions with service, roadside and all other staff has been an exceptional customer experience. Everyone's attention to enhancing the customer experience is evident at every level. Superior service from a superior team.

Lourdes Quesada

24 de dic. de 2015

Excellent customer service and sales service especially Chris, Gus and George. Thank you for your great service to me and my family.

Jerry Manzano

24 de dic. de 2015

It was a great overall experience from the service rep to the gentleman that handled the process for the loaner. Thank you

No cadillac

24 de dic. de 2015

Poor service. If it is compared with Mercedes Benz service this one seems inadequated, poor and slow. Cadillac is supposed to be the top of the line model of GM. What shame!!! Please, try to improve. It will be my last cadillac.

James Alexandre

23 de dic. de 2015

Everyone at Vera Cadillac was amazing. I was welcomed with a friendly smile and was ask what service I needed done and the hospitality overall was phenominal.

Nordic

22 de dic. de 2015

The worst place to lease a car. The service is horrible! Never I will buy a car here again.

Joe Jackson

22 de dic. de 2015

I have always experienced excellent customer service at Vera Cadillac. They always keep their promise on time and quality of service.

Jonathan Witherspoon

22 de dic. de 2015

The service provided by Edwin Montoya has always been phenomenal. Great staff and facility and sure and promised service. Would and will recommend to anyone.

James Goulet

21 de dic. de 2015

They were very helpful and quick. i would recommend them to anybody

Corey Henderson

21 de dic. de 2015

Service writer Karen always does an exceptional job when she is there to check in my vehicle. She is always thorough with assisting me with what my vehicle needs. Always displays genuine care with taking of me as a customer. It is because of service like this that I continue to do business at the Vera Cadillac dealership in Pembroke Pines. I would also like to commend the cashier who checks me out. She always greets me with a hello and positive demeanor. This also adds to a better experience as well. These type of employees are who keep customers returning to your business. They should be recognized by their supervisors and in front of their peers for a job well done. Thank you both again for the great service and please know you have definitely made this customer happy. Respectfully submitted, Corey Henderson

Victoria Henry

20 de dic. de 2015

KEVIN MCGLYNN IS THE BEST SERVICE CONSULTANT EVER. HE'S ALWAYS PROFESSIONAL & ATTENDS TO THE NEEDS OF MY CAR & MYSELF WITH PROMPTNESS. HE IS A KEEPER!!!!!!!!

Helene Ciforelli

18 de dic. de 2015

I was taken care of right away, and the car was ready shortly after.

Michael Bogart

17 de dic. de 2015

I have been working with my service Tech Karen for almost 10 years. This is the first survey that I have seen. She started with my Hummer and now with my GMC Acadia and Cadillac . I just want to say that she is the best and most accommodatting service tech that I have ever been assigned to. She explains to me what has to be done, offers me others services that may be needed and returns my car at the time she promised.

Richard Jimenez-alicea

16 de dic. de 2015

Edwin Montoya is a top notch professional who is always responsive and takes care of everything. He gives me complete assurance that he has everything handled. Edwin works hard and endures that I get 1st class service.

Michele Bonsanti

15 de dic. de 2015

Vera Cadallic service department goes above and beyond to accommodate my schedule. I work with special needs children and it is difficult to leave work to bring in my car for service. Karen always accommodates my schedule and returns my car in pristine condition. Vera Cadallic exceeds all expectations!!!!!!

Raul V Martinez

15 de dic. de 2015

The CUE Display went down on our SRX. I telephone Karen Englert and she resolved all of our problems with our vehicle. Karen is the constant professional who has always taken care of us in these matters. I congratulate Vera service Department for having such a dedicated employee in their employ.

Juan Bernal

15 de dic. de 2015

Regular Service was completed quickly compared to other times. Service agent Karen was Great as always.

Juan Bedoya

14 de dic. de 2015

I have visited your service center since I leased muy buick verano 2013 and I have always receive the best attention, in service you are the best!

Joseph Blay

12 de dic. de 2015

We were invited by Danielle to come see the new XT5 that was being displayed there. We ended up leaving with a new 2016 SRX. Danielle and her team made the transaction seamless. I have never bought a car so fast and came out satisfied. I would recommend Vera and Danielle to anyone I know. I sent my parents to her the following week and they ended up getting a new vehicle also. Vera is great!

Johanna Porpiglia

10 de dic. de 2015

My purchasing experience with Vera was terrific. My salesman, Luis Valdes, was extremely knowledgeable and understood my needs. He took the time to search for the vehicle thatsuited all my demands and explained the transaction in detail, without wasting needlesstime. I was able to make the deal and drive away very happy and satisfied. I highly recommend Vera and especially, Luis Valdes.

Juan Lizaso

9 de dic. de 2015

very good service professionals !I received a Vera $ 25.00 certificate but it was tricky ! only can use for service no for parts my car service is included in my lease deal.they said sorry but you can not used even for buying key ring

Manuel Sanchez

8 de dic. de 2015

Well what can I say '" Alex and Christ they worked on what what I wanted to finally archived it"They were awesome !!!!!!!

Sydney Hannan

4 de dic. de 2015

Scheduled service for Tuesday and waited for auto. Service took less time than expected and was out in 1 1/2 hours with service completed. Thank you Karen for excellent service!

Iliana Rodriguez

2 de dic. de 2015

Vera Buick provides an efficient hassle free car buying experience; I would definitely recommend them!

Sharon Williams

1 de dic. de 2015

Great experience, staff was nice and knowledge!!! Edwin mAde sure I received a loaner, Everyone was very nice!!!

Daniel Borges

1 de dic. de 2015

Service was great! Everything was done as promised and on time.

Lou Iten

30 de nov. de 2015

Excellent service,car was ready when promised thats all

Arturo Callava

28 de nov. de 2015

Eric my service advisor in Vera Cadillac is always honest and quick to get everything resolved on my car am happy to do buissness with Vera Cadillac for over 8 years now and I will continue to service my car there great team they have .

Diana Millan

27 de nov. de 2015

Vera GMC offered a great service and the staff are very friendly and Profesional. After shopping around other dealer, I realized this dealer was special because from the beginning they offered the best deal unlike other dealer that offered the worst deal and then try to make it better. I would definitely recommend this dealer.

Laura Villaverde

27 de nov. de 2015

Eric was amazing!!! My car was ready in less than an hour!! He always helps me out. Love coming to Vera for the excellent customer service.

Laura Vivas

27 de nov. de 2015

Your customer service is incredible, could not ask for a better place to service my truck. Thanks

Robert Buswell

27 de nov. de 2015

I CAN'T SAY ENOUGH ABOUT LEO PENA, HE IS VERY HELPFUL. HE IS THE MAIN REASON I RETURN TO VERA CADILLAC FOR SERVICE. I KNOW THAT HE WILL DO HIS BEST TO GET ME IN AND OUT AS QUICKLY AS POSSIBLE.

Edwin Collazo

25 de nov. de 2015

When no other dealer could make my deal happen, Vera Cadillac did! Danielle our sales associate worked real hard and treats my family VIP.

Onesimo Diaz

24 de nov. de 2015

My service rep Jeovanny Suarez is superb! He always keep me inform on what's going on! Great service. Keep it up Jeo!

Vincent Dawkins

23 de nov. de 2015

My experience with the dealership was both cordial and pleasant. It was a pleasure encountering a courteous, knowledgeable well trained staff interested in providing quality customer service.The dealership's accommodations proved to be a truly warm, relaxing experience as well. I would highly recommend Vera Cadillac to others looking for high quality service.

Odalis Oliva

23 de nov. de 2015

My service advisor Edwin was very nice as usual and took care of me immediately upon arrival.

Vincent Forzano

23 de nov. de 2015

On October 15, 2015 I came to Vera Cadillac not knowing what to expect. I had 12 months left on my lease and was upside down as they say in the car business. I had no expectations that I could get out of my car because I was buried in my lease. I had gone to BMW where I had gotten 5 BMW's and they were of no help. I came to see Louis Vera to see if there was a way to get a new Cadillac. Well let me say that nothing from my previous car buying experience could prepare me for the professionalism of Vera Cadillac. Salesman Jorge Dominguez helped me to first pick out the perfect car. He knew I liked the handling and power of BMW and he showed me the CTS V sport model. I fell in love with this car immediately. The car was a demo with low miles but was in perfect condition. There was no going back and forth and playing games. Jorge actually gave me a deal that was too good to refuse. I had never been treated like this at BMW and it felt good to know that they appreciated my business and wanted me to come back for my entire future car buying business as well. Louis Vera personally welcomed me to the Vera Cadillac family. He made me feel welcome and reassured me that he would do everything possible to make sure I was happy with my purchase. Louis Vera made me feel like I had known him for years. He was sincere and honest when talking to me. He introduced me to Gus Rodriguez who is the service manager. Gus also welcomed me to the Vera Cadillac family when I came in for some minor service on my car as part of guarantee that my car would be perfect. Gus is a man of integrity and when he tells you he will do something on your behalf it is a promise that he doesn?t break. He follows up on every detail and doesn?t deliver the car until it is as he promised.The service department is efficiently run by Gus and the service consultants are ready to help you service your car with the same sincerity that I experienced when buying my car. Geovanny Suarez greeted me and reassured me that all service would be perfect. He couldn't have done more to make this first time experience with the service department any more pleasant. He explained what to expect and how long he would have my car. I didn?t have to call him because he called me with updates and explained what was being done to my car. The rental car department is staffed by Erika Corrales and Richard Garcia who were also very pleasant and helped me get my loaner car. They knew I was late for work and got me my loaner in record time. There are so many other employees that make buying a car at Vera Cadillac the place I want to do business with for all of my car buying years to come. All of them welcomed me to the Vera Family and made me leave the dealership wishing I had come here years ago instead of BMW. I can?t go back in time but moving forward all of my car will be Vera Cadillacs. Do yourself a favor and come and get your next car with Louis Vera. You will not regret it!

Maria Del Rodriguez

23 de nov. de 2015

I made my appointment online, showed up and was taken care in minutes. The car was ready within the hour.

Theresa Albury

20 de nov. de 2015

Everyone was friendly and courteous. My vehicle was repaired quickly.

Marvin Randell

19 de nov. de 2015

MY MOST RECENT VISIT RESULTED IN MY CAR BEING REPAIRED TO THE CONDITION IT WAS WHEN IT CAME FROM THE FACTORY.ON A SCALE OF 1 TO 10 I RATE VERA A 20.THANK YOU.

Eddie Williams

17 de nov. de 2015

Leo Pena is my rep and he represents Vera with great care and concern for the client's (this one) needs. He is knowledgeable and generous with his expertise and insight. So, whenever I drive into that service lane I know that I am about to get the best service available for my individual automotive needs.

Elliot Karlsberg

17 de nov. de 2015

Fast friendly and concerned .I will buy there again and always use there service 5-STAR

Victoria Bazan

12 de nov. de 2015

I had a appointment. Came in talk to the front desk and took care of me real quick. Went to the waiting area which was very clean and then they announce my name and pick up my truck. Thank you

Michael

12 de nov. de 2015

I have always taken my truck to Vera for service since I bought it there. Karen in service is very professional knowledgeable and probably the best service person I have ever dealt with. she is always available and willing to help. I also received a loaner on very short notice. Great job.

Blanca & Andre Michel

11 de nov. de 2015

Upon arrival for an oil change I was promptly and well attended by Karen Englert. She is very profesional and courteous. Service was very fast and I can say that I am very satisfied with Vera dealership. I am looking forward to see Karen again on my next trip to Vera for Maintenance service.All I can say that service was excellent and well attended by Karen and I wish her good luck with Vera dealership.

Tanya Bennett

10 de nov. de 2015

I have had the pleasure of having my vehicle serviced at Vera twice so far. It's always a delightful experience. Everyone is attentive and my vehicle is always serviced quickly.

Cecilia Orbegozo

9 de nov. de 2015

I was quickly acknowledge and greeted. Efficient, professional and timely

Richard Shea

9 de nov. de 2015

Great prompt Service. Best dealer i have been involved with.

Oline Cogdill

9 de nov. de 2015

My car needed more than just an oil change but had some major realignment. I ended up being there all day, though I was offered a ride home, etc. And the person handling the car kept me informed throughout the day. BUT, when I got my car back, the coupons i had tucked under the "belt" on the middle seat were gone. Really? i had them tucked under the belt so they could not blow away. When I mentioned this to the "valet" he shrugged and muttered something and walked away. Really? My coupons were missing? An apology would have gone a long way.

Elizabeth Hernandez

6 de nov. de 2015

Ive been wth Vera Cadillac since 2012 The service Department is awesome but the best for me and sure others is Karen. So helpful ,professional and always pleasant

Harvey Sepler

5 de nov. de 2015

Karen in service is terrific -- very knowledgable and attentive

Warren Quinn

4 de nov. de 2015

Kind and courteous as always, and my Service Department point of contact (Leo) was very helpful in getting the work completed in a timely manner and offered helpful information for a new car purchase or lease program. Vera's Service Department is the best I've been to in the Dade/Broward area when it comes to servicing both my 2012 Buick Regal & Verano.

Michelle Hernandez

3 de nov. de 2015

Best customer service by far.Eric made sure everything was taken car of.

Emilo M Salcedo

3 de nov. de 2015

Well, I was in contact previously with Cadillac Service Consultant in order to have the 15,000 miles maintenance and others 3 issues that I found out from the last Preventive Maintenance last February 2015. I was appointed to last Tuesday at 8.30 AM and Leo Pena take care about my SRX 2013 and Richard Garcia from Pines Rent-a-Car gave to me a brand new XTS to use until my car will be ready.A noise in the front, the reverse video camera was not clear and the front left tire was always with a couple psi less than the others 3. All of those issues were fixed properly and on the professional manner.The High Customer Service given by Vera Cadillac look like the Cleveland Clinic for me, congratulations and thanks a lot.Sincerely,Emilio M Salcedo

Adriana Euribe

2 de nov. de 2015

Excellent customer services!! They treat their customers like royalty!!

Ryan Roach

30 de oct. de 2015

Great experience all around. Greeters were prompt. Service writer was very nice and easy to work with. All repairs done quickly. Couldn't be happier. Great job!!!

Linda Alge

26 de oct. de 2015

Service representative, Karen, is great ! Always engaging and friendly.

Valerie Ben-david

26 de oct. de 2015

Good service, professional staff, nice waiting area.

Annette Burke

25 de oct. de 2015

After scheduling apt with dealership, arrived and was greeted with friendly staff. Nice & clean atmosphere. My sales consultant greeted me and the sales manager. They located the exact car that I wanted and we agreed on the price. No haggling no pressure was explained clearly in black & white.The best experience ever purchasing a car. Was also introduced to my service consultant. The entire process was quick including the finance, everything was packaged for my arrival.Could not believe it!!

Mauro Abreu

25 de oct. de 2015

Helpful and professional staff. Only complaint was that my car seat was a bit dirty from the car shop fixing process. Also, did not get a receipt from the oil change service provided afterwards, wasn't sure if it even took place. But overall good service.

Annette Soler and Jesus A Cabrera

22 de oct. de 2015

I was treated very professionally and the repair was performed in a very timely manner. Would definitely return with my vehicle for all service required.

Bruce Jordan

22 de oct. de 2015

service advisor very friendly, helpful....vehicle ready when promised

Mark Spector

21 de oct. de 2015

My service writer was very knowledgeable and helpful in getting all of my issues resolved.

Michael Baxley

20 de oct. de 2015

Alan Kahn was helpful, courteous and straight forward. As a service manager, he epitomizes the memorable customer experience -- making one feel comfortable with the work to be done and confident that it will be done as efficiently and cost-consciously as feasible. I would highly recommend Vera and its services based on this experience.

Ian Grant

19 de oct. de 2015

Service was good. The staff was pleasant and courteous. However, I would recommend that the service men remove the paper that they put on the seats for protection when they are done.

Jose Calderon

15 de oct. de 2015

Great experience. Job done quickly.Reards,Jose Calderon

Laurence Kornblum

14 de oct. de 2015

Got a message from OnStar about a re-call, and that it was time for my 7,500 mile maintenance, also the Cue had stopped working.Made an appointment with Karen (who was great, by the way), she was on time, got me a loaner, Vera took care of everything and got my car back as good as new and was very pleased with the service, although really didn't think I should have had a problem with the Cue with only 7,500 miles on the vehicle.But all in all a very good experience.

Leda Valenzuela

9 de oct. de 2015

Best place to take you car, the customer service team is wonderful. Definitely recommend Vera Cadillac at Pembroke Pines. Ask for Leo or Gus

Gerard Klonarides

7 de oct. de 2015

We have bought 6 Cadillacs as a family from Vera and we always service them at the dealership.!!!I really enjoy taking the car for service there!I feel at home!Mike Kelley always with a smile and ready to help and our service adviser together with Gus, her manager are always doing an excellent job efficiently and with a smile!Thank you all!!

Lina Fuste

6 de oct. de 2015

Both Dave and Joe at the body shop were always available to answer my questions and give me updates. And my car was ready sooner than I expected looking as good as new!

N Gomez

28 de sep. de 2015

very professional and thorough I was pleasantly surprised

Ed Aronowitz

28 de sep. de 2015

It's a pleasure to feel welcomed by a business From the moment you arrive everyone is smiling and friendlyAs I left I felt compelled to call two friends and relate my experience Incredible performance Congratulations on a TEAM effort by Vera CadillacEd Aronowitz GM BrandsMart USA

Isaiah Urhoghide

26 de sep. de 2015

I was treated very well. The service personnel were very courteous, helpful, and very knowledgeable. They showed concern in our plight. The loaner they provided while my vehicle was being repaired eliminated any inconveniences I would have felt. Vera Buick is an excellent dealership.

Sonia Green

26 de sep. de 2015

Extremely accommodating. Did everything they could to resolve the problem. Excellent job!

Arthur Levin

23 de sep. de 2015

Alan, the svc rep was very professional and knowledgable

Roger Pinelo

18 de sep. de 2015

Fantastic staff...everybody very friendly and courteous. Would definatly Lease another car from Vera!!

Joe Jackson

18 de sep. de 2015

Service was delivered on time as promised. Service agent was courteous and professional. Repair was done to my satisfaction. Appointment was kept and rental was available as promised. I was very pleased with overall service.

Jeff Gilyard

17 de sep. de 2015

Everyone was very helpful and courteous.. I felt as important as anyone that day and was assured my issue would be resolved promptly and professionally. I was very pleased

Edward Tombley

17 de sep. de 2015

My experience with everyone there was excellent, my salesmen Miguel Hernandez worked out the deal I wanted. I would recommend this dealership to anyone wanting to buy or lease a car or truck.

Alexander Rodriguez Johna mion

16 de sep. de 2015

have to start by saying hands down the best dealership anywhere the outstanding service I have to let you know about my service advisor Leo Pena this guy here goes above and beyond what his job calls for I mean everything the greatest person I've met in a long time it takes care of all his customers he's on top of things and I just want to give him hand of applause and let his bosses know what kind of a employee you guys have working for you and how proud you should be about that employee my opinion .sir thank you very much for your absolutely the best service advisor at Vera Cadillac..your customer Alexander Rodriguez and John Mion.

Renee Eventoff

15 de sep. de 2015

I have been treated excellent by Joe in the body shop and he checked out the work and had them fix the little things the shop had missed.

William Lima

15 de sep. de 2015

All about the service writer ! Alan gave me great service.

Michael Tierney

15 de sep. de 2015

This issue I had, was I had no time but really needed a oil change. I made the appointment that day and drove there. I was able to get in and out in the time need and that I was told. I really need every minute that day due to a life changing event. Thank You so much!!Michael

Curt Leonor

12 de sep. de 2015

Great ServiceMy trucks servicing was completed on time and the staff was very helpful.

Juan Bernal

12 de sep. de 2015

I understand the timing of bringing my car for service/repairs matched an abnormal busy period, but besides the delays on the repair, the service was great and the repair was done properly. Cost was relatively high and I believe there is room for improving cost efficiency that can be passed to the customer. But overall I'm satisfied by the service reps, and the service work done to my car. Thank you.

Allen Mcphee

10 de sep. de 2015

It was the first service on my CTS. The staff was responsive and detailed. I waited for the service on very comfortable guest area. Very professional.

Julio Osorio

8 de sep. de 2015

Excellent attention nice and clean place and best place to buy

Dtescobar

5 de sep. de 2015

I have never been treated with more attention and respect to my time and budget needs when shopping for a car as I was at Vera Cadillac! I walked away feeling like I had just made the dream deal with absolutely NO difficulties!! I wholeheartedly recommend Vera Cadillac to anyone considering purchasing or leasing, used or new!! They are absolutely the best!!

Michael Bloom

4 de sep. de 2015

I purchased my vehicle in 2011 from Vera. The service that I received in the past four years has been outstanding to say the least. My issue's has been resolved without any reoccurring problems. I highly recommend Vera Cadillac service and sales to my friends and relatives and co-workers.

Kenneth Sims

3 de sep. de 2015

My experience in purchasing my 2015 XTS was a wonderful undertaking. The salesman was very competent, polite, and personal. I would strongly recommend Vera Cadillac to my friends colleagues, and acquaintances in a heartbeat. It was also a pleasure working with the financial department. The financial person was very understanding and compassionate in dealing with issues with ways that would make financing convenient and plausible for me. I hope Vera Cadillac will continue to employ such persons at their establishment.

Yrva Louis

3 de sep. de 2015

The service is great and Eric is a wonderful person and make sure I am taken care of

Paul Akerman

31 de ago. de 2015

Alan Kahn, my Service Consultant, was terrific! He was friendly, attentive, and understood the situation. He was quick to respond to my questions and concerns. I would recommend Alan to anyone needing their car serviced!

Corey Henderson

31 de ago. de 2015

Service writer Karen is very pleasant and stays in contact with you every step of the way. Even the cashier when checking out has a very pleasant demeanor towards customers. This makes for a great overall experience from start to finish.

Abdiel Govin

31 de ago. de 2015

It is the third time I come back to Vera for my business. As usual, the treatment, courtesy and respect were, and to this day are of the utmost quality. The salesperson and the staff in general made this experience an enjoyable one. My father was impressed wirh them, and so was I and every one else. I thank you for doing business this way and with Gods help... I will be back.

Yan Bohbot

31 de ago. de 2015

Will do anything to ensure that you are 100% happy with the service received.

Damaso Lirio

30 de ago. de 2015

Our service consultant's name is Karen Englert. She always help us very professional andvery helpful.The service at Vera Cadillac is very nice and professional.

David Chang

29 de ago. de 2015

I took my SUV in for new tires and repair. The service advisor was very professional and effective in providing advice and follow up on the status of the vehicle. I certainly had a sense of confidence leaving my SUV with such a responsible service advisor.

Eric Rose

27 de ago. de 2015

I've purchased over 30 vehicles new and used since 1987, and my experience at Vera Cadillac/GMC was my easiest, smoothest, most relaxed purchase of a vehicle I can remember. The showroom was comfortable and the staff were all professional. I was greeted by a salesperson almost immediately and we went in the lot to look at luxury trucks. We test drove 2 new vehicles and looked and discussed the differences between the different models. I ultimately chose a Sierra Denali luxury truck and within a short time had agreed on the price, received an approval for financing and was driving away with my new vehicle. I feel I have made friends at Vera and will be buying another new vehicle in March, and I'm sure many more in the future.Thanks Again Vera Cadillac/GMC/Buick

MICHAEL WORKINGER

27 de ago. de 2015

Danielle was my sales person and she was AWESOME!!! I bothered her for days on what to get and the options and she answered all my questions and not once got inpatient with me. I actually leased 2 cars from Vera Cadillac because of her. I got my mom a car and myself a car. She helped me get a car of the showroom floor that I wanted so bad!!! She was the best and I will recommend anyone to go see her!

Geraldine Sindab

27 de ago. de 2015

Sergio made sure we were taken care of. He's the best and he explained everything clearly.

Mary Jones

26 de ago. de 2015

My experience this time was very professional and upgraded from last visit. Alan was great and helpful to me for the services I needed.Thank you Alan.Thank you Vera for being there in my time of service.

Glenda Blake

24 de ago. de 2015

The service department is outstanding... Sergio was great and the service driver that picked up my car was very professional... This kind of service will bring me back there to lease another car there in 2 yrs. very happy !!!!

Robert Kelly

24 de ago. de 2015

Vera GMC Cadillac gets it right the first time. I have been going there for years now and I am very satisfied with the servicing of my vehicles.

randall green

23 de ago. de 2015

Moustafa Elhaddad Senior Leasing & Sales Consultant . Vera Cadillac Buick Gmc Was a complete gentleman from start to finish I was completely satisfied and the car is beautiful I would highly recommend this product And dealership in the future.

Thomas Simmons

22 de ago. de 2015

After learning that I needed to have an appointment to get service everything went well. The rental car experience was much better than past times when I had to use one. The vehicle was exactly like mine accept it was a new model. One of the problems that I was having with my 2013 SRX was the CUE system. I haven't had time to see if it is working better but a shorted part was replaced so I will give it another chance but I was not happy with how it performed before the service. The entire system had already been replaced once before. i believe thad CUE system had a long way to go until it is perfected.

Natasha Guadeloupe

21 de ago. de 2015

It is alway a great experience. My rep kevin. Always goes above and beyond

John Scinicariello

21 de ago. de 2015

love the dealership have bought 18 cars ans trucks, Not happy with GM.Sons 2014 Truck had 13 service call, engine would shut off during driving alst steering wheel would lock while driving and gm would not buy back the vehicle

Iva Glick

20 de ago. de 2015

Everyone in that dealership treats you like you are family. They go out of their way to help you. I had to go in for a recall. Karen the service writer was very nice and I have been dealing with her for several years now and will continue to use her. She is always willing to help me with any issues that I have.

Laura Villaverde

20 de ago. de 2015

Eric Jautze was absolutely amazing!!! Took care the issue with my car and went above and beyond, as he always does!!!

Rachel Haugabook

19 de ago. de 2015

My experience was great. Alan Kahn excellent; I had to leave my truck; I had the pleasure of being dropped off to work by a real gentleman Mr.Charle-the driver He is a very cautious and safe driver. Vera Cadillac Buick-GMC. Suburb car dealership.

Cynthia

18 de ago. de 2015

Everyone is always nice. Service is done on time. Loaner cars are great. It looks like a happy place to work. I will be going back for another Vera Cadillac when my lease is up.

Ronetta Taylor

12 de ago. de 2015

I arrived a half hour early for my appointment. My service manager took me right away. A loaner vehicle was provided for the duration of the repairs. Got car back the same day.

Pedro Velar

12 de ago. de 2015

It was very good and the tech's where very helpful.

Maria Elena Valdes

11 de ago. de 2015

In this dealer, you feel at home, friendly ,customers service,

Gayle Whitaker

10 de ago. de 2015

Vera has the best customer service we have ever experienced - and we've been purchasing automobiles for 40 years. We would never think of buying our next car anywhere else. Vera's service and professionalism is outstanding.

Derek Chiong

8 de ago. de 2015

Always helpful and Staff is very knowledgable, makes suggestions based on current needs and future needs.

Adrian Bacisor

8 de ago. de 2015

Very happy with the whole experience. A big thank you to Nick and Yvette.

Pilar Bassi

7 de ago. de 2015

very good service, nice people, service customer nice

Miorica Beker

7 de ago. de 2015

I am really impressed by the professionalism and more importantly how friendly and nice everyone is at Vera. Alex, thank you so much for your review!

Francisco Hernandez Martin

5 de ago. de 2015

DEALERSHIP...EXCELLENT SERVICE GREAT PEOPLE, PROFFESIONAL SERVICE...UNFORTUNATELLY I CAN'T SAY THE SAME ABOUT THE BRAND GMC, MY EXPERIENCE WAS SO FRUSTRATING THAT I WOULD LIKE TO RETURN MY TRUCK TO GMC, NEED TO IMPROVE QUALITY CONTROL IN THEIR VEHICLES.

Bill B.

4 de ago. de 2015

Karen from the service department was so quick to help us drop off our car and had a loaner car reserved already for us. Karen is very professional and so polite. She also called us when are car was done. Bill B.

Sharon Smith

4 de ago. de 2015

I was very satisfied. The service was fast , Alan was very helpful and so pleasant.

Vanessa Jerome

3 de ago. de 2015

I recently purchased an ATS from vera Cadillac. Their service is impeccable. From the purchase process with Mustafa, to now going into service my vehicle with Alan, they are exceptional and I'm excited about working with them in the future.

Sheila Dreher

1 de ago. de 2015

Great customer service from Alan. He was very welcoming and efficient.

Corey L.

1 de ago. de 2015

Kevin provided us with an excellent customer service experience. Thank you Kevin and Vera Cadillac!

Harvey Sepler

31 de jul. de 2015

Junior from the Body Shop and Karen from the Service Department were very efficient and considerate of my schedule. Car was fixed great

Nicola Myco

30 de jul. de 2015

I have received great service from this dealership for five continuous years now......

Jeffery Gaines

29 de jul. de 2015

I BROUGHT MY SRX IN 2010 YOUR SERVICE CONSULTANT ALAN KAHN MADE ME FEEL LIKE I WAS HIS NUMBER ONE CUSTOMER.AND YOU ALSO HAVE A NICE WAITING ROOM THE ONLY THING MISSING IS LUNCH

Jay Hurley

28 de jul. de 2015

Impressive facility. My service rep Kevin was very professional.

Elizabeth Rodriguez

27 de jul. de 2015

Did what we asked quickly and correctly......................................................

Jarett Shea

24 de jul. de 2015

Great service, Kevin is so accommodation to help us get in and out

Michele Bonsanti

23 de jul. de 2015

Vera Cadallic customer service exceeds expectations!

Tanya Bennett

21 de jul. de 2015

The service and personnel we excellent. I was in and out in less than an hour.

Joe Jackson

18 de jul. de 2015

There was no waiting. The staff was courteous and professional. The rental service was excellent. The repairs were done in a timely manner. I was very pleased with the overall service.

Umile Terranova

18 de jul. de 2015

fast service,comfortable wait room,pleasant service rep !

Ariel Hernandez

16 de jul. de 2015

I worked with Mustafa who was very friendly and worked with me on ensuring that I stayed with the company and was happy with my decision. Great staff and friendly service. Awesome vehicle, very strong sleek and it's a great size.

Mary Williams

14 de jul. de 2015

Everything went well, I just wasn't expecting the huge repair cost!

Michael Goldberger

10 de jul. de 2015

Leo is a great service advisor. Very courteous and took care of all my service concerns

Robert Wieck

9 de jul. de 2015

Brought my 2014 Enclave in for regular service. Karen was great, got me in very early, they got it done quick and I was able to get to work on time. Great job Vera!

Rodney Fuller

9 de jul. de 2015

VERA CADILLAC REALLY GIVES WHAT THEY PROMISE,I MADE THE WRONG DECISION ON A NEW CADILLAC. I DROVE IT HOME AND WITH IN A FEW DAYS I KNEW IT WAS NOT THE CADDY FOR ME. I WENT BACK TO VERA AND EXPLAINED WHAT HAPPENED.THEN I MET MR.JOHN H.PERRY HE TOOK THE BULL BY THE HORNS AND WITH NO HASSLE AT ALL, VERA CADILLAC AND MR.JOHN H.PERRY .WHOM SPENT A LOT OF TIME LISTENING AND UNDERSTANDING, WHAT CADDY WAS RIGHT FOR ME.MR.PERRYTOOK A LOT OF TIME WITH MY WIFE AND MY SELF,KEEPING US HAPPY AND COMFORTABLE .TO MY SURPRISE ,WE DROVE HOME IN THE CADILLAC OF OUR DREAMS.REALLY WITH NO HASSLE AT ALL,THEY MADE IT VERY EASY.I HAVE LEASED AND PURCHASED MEANY NEW CARS AND TRUCKS IN MY TIME,BUT NEVER HEARD OF A DEALER WHO REALLY STANDS BEHIND WHAT THEY ADVERTISE WITHOUT A TRICK.IF YOU ARE LOOKING FOR A NEW OR USED GM MODEL ,YOU WILL NEVER BE UNHAPPY WITH VERA CADILLAC GMC.THEY REALLY DO WHAT THEY ADVERTISE.THEY WILL MAKE YOU HAPPY!!!!!!!!!!!NO TRICKS,VERY HONEST,THEY WORK HARD FOR YOU AND YOUR NEEDS.THANK YOU ONCE AGAIN MR. JOHN H.PERRY , AND VERA CADILLAC.MR. AND MRS. ROD FULLERPEMBROKE PINES FL.

Cathy Joule

9 de jul. de 2015

Since I purchased my new vehicle at Vera Cadillac, I have had a great experience. All of the staff are very friendly and accommodating.

Kris Rivera

8 de jul. de 2015

I love going to this dealership. This location is not the closest dealership to my home but I love their care and customer service. As a woman, I have had several bad experiences at other places because they think I know nothing about cars. Not at Vera, they have always treated me with respect and have always been extremely accommodating. I will continue to be a loyal customer because they really know how to take care of their customers!

Clara Balboa

6 de jul. de 2015

Our service agent was professional and quickly processed our truck. Excellent Job!

Erena Valle

3 de jul. de 2015

The staff is professional and corteous, I wish that other places were like this.

Carisse Langford

1 de jul. de 2015

Karen, my service advisor was fantastic. I was greeted promptly and hassle free.

Raul Rodriguez

1 de jul. de 2015

Jean was very professional and easy to work with. He always returned phone calls and was readily available to answer all of our questions.

Samuel Allen

1 de jul. de 2015

The service was very good , I received my autoOn time. My service adviser were very nice.

William Lima

30 de jun. de 2015

I give the service dept. an A+ ! Every one was very nice and helpful starting with the first one you meet the service writer. My service writer was Alan he was new but he made sure that all my questions and concerns were taken care of. From the service Manger,loaner rental person,cashier, car runner that got my truck all of them were very nice and willing to help. I also had a tech call me to explain a repair solution on the wireless charging system, again he was very helpful too.

Maria Rodriguez

25 de jun. de 2015

The staff is friendly and politet. I took my car in without appointment and it was serviced on the same day.

Scott Smith

25 de jun. de 2015

There was a Recall and they gave me a smaller yet similar type vehicle. It took a week and they had to put in a whole new Transmission however the entire staff are unreal and no problem at all.I use to buy from Ed Morse never again the service people their are terrible. I came to Vera for one reason Karren in Service. PERIOD I figure you have to deal with the Service people way more than the Sales- (who were equally great) so I went to Vera. Now if VERA doesn't sell it I wont buy it.

Daniel Lemus

23 de jun. de 2015

Karen was fantastic , she was very professional, with excellent follow up

Christopher Lahey

23 de jun. de 2015

As always. customer service was great. Everyone at Vera is a please to deal with. Very knowledgeable, communicate the problem and had a loaner car available.

Alexander Ponce

22 de jun. de 2015

The service was excellent and our salesperson's attention to detail a breath of fresh air. I am very happy.

Gwendolyn Williams

20 de jun. de 2015

Mr. Fred Chesier was my salesman. He was very professional and took his time to explain every detail of the transaction. The staff at Vera Cadillac were also friendly too. I love my 2015 Buick Encore.

Paul Ferr

19 de jun. de 2015

Your service staff is remarkable!Specifically, Mike was extremely helpful and accommodating...he made the experience delightful.

Teresa Shuster

19 de jun. de 2015

Karen has been the most amazing service representative. Extremely professional and courteous. We were with previous dealership and recently moved. Very happy to have Vera Cadillac and Katen as our new service representative.

Frank Difede

18 de jun. de 2015

Fasts, friendly and efficient service at Vera Cadillac especially from Kevin! Thank you!

Sharon Dixon

16 de jun. de 2015

The service was great and I was treated with respect.

Gryssel Cruz

10 de jun. de 2015

Kudos to Service Mgr. Gus for addressing my concerns in a timely manner. Also Kudos to service Advisor Kevin for the quality service he provided, he kept me informed throughout the entire time that my vechicle was being serviced.Thanks Again for quality service.Gryssel Cruz.

Nancy Gemma

8 de jun. de 2015

Service was superb as always. Selection, financing, all an easy process.

Eduardo Garcia

8 de jun. de 2015

Leasing a vehicle can be a very unpleasant experience. I have leased more than a dozen cars and what I hate the most is the haggling to and fro that can last for hours? in fact I have left a car dealership on more than one occasion. I also dislike the way you are pounced upon by merely entering the showroom and when you show the slightest interest, the sales people prey on you like piranhas. In Vera Cadillac it was totally different, on both occasions I had to ask to speak to a sales person who in turn was very helpful and not pushy trying to make the hard sale. He showed us the current specials and rather than trying to convince us to acquire a more expensive model, he worked with us to find the vehicle that best suited our budget. Other dealerships give the industry a bad name, but I found that Vera Cadillac work hard towards customer satisfaction and gaining return business. I have leased two vehicles from Vera, the fist a Cadillac SRX and the second a Buick Regal and now that my son is learning to drive, I may return for the third time. If you are thinking of acquiring a Cadillac or a Buick I would thoroughly recommend Vera Cadillac.Eduardo Garcia - Miami

Marisol Ramis

7 de jun. de 2015

Leo my service person is great help me in anything i need when it comes to my car

SARA CHANEY/GLORIA JONES

5 de jun. de 2015

My appointment was scheduled for an ignition recall on Monday June 1,2015 at 8a.m.I arrived at 7:50 a.m.I was told to ask for Mr. Nelson Robles who handled everything for me on my CTS. Mr. Robles was very helpful and very professional.My time at Vera was short and convenient. The next time I have to have service on my car at Vera Cadillac, I would definetly ask for Mr.Robles.

Roberto Zanni

5 de jun. de 2015

It was perfect and I waited just one hour. Very fast!

Luis Amely

5 de jun. de 2015

Yes I will recommend the Dealer to all my friends. And my Sales Guy John Perry he made the transition very satisfying. He's always very attentive, informative, and courteous. There's nothing he won't do to find you satisfaction. Mr Luis Vera was very kind and help out too. The car looks great and has all the toys we need for now. Once this lease ends we will be calling on you for another upgrade. See you soon. Lou Amely

Carlos Fernandez-guzman

2 de jun. de 2015

After several years of having our vehicles serviced at another Cadillac dealer, the quality of the workmanship forced us to look elsewhere. Two years ago we began working with Alex Padron at Vera and the service quality could not be better. Alex knows his cars and is as passionate about your vehicles as you are. On the rare occassion where the first repair attempted failed to solve the problem, Alex took the time to research other solutions to correct the issues and made the repairs happen.

Jorge Correa

2 de jun. de 2015

This dealership is first class best attention and timely servicing in the industry.. All service reps are extremely professional and deliver on there promises. Alex Padron is especially good in keeping me in the loop about work done on my vehicle which is extremley important to me.

Lynn Smith

1 de jun. de 2015

the best, fastest and most courteous...the best auto service I ever had

Fred

30 de may. de 2015

Outstanding Car Buying Experience !!! my Salesman, Gabino, was a true professional, patient, and his customer service was excellent !!! I would highly recommend Gabino for your next car buying experience. The finance team is top notch, excellent; it was great working with Javier. For your next car buying experience seek these professionals at Vera Cadillac Buick GMC (Fred - 28-May-2015)

Marcela Tellez Gomez

29 de may. de 2015

Customer service was great! Will come back again for maintenance

Solange Vasconcellos

29 de may. de 2015

Very helpful and kind personnel. I really appreciate the attention and the kindness.

Neal Millman

26 de may. de 2015

It was a great experience all around and all the employees are kind and helpful.

Carter Brooks

22 de may. de 2015

I had the "Gold Service" clean-up service performed. The SRX is beautiful, like brand new and even goes faster! Thank you.

Carla Murgas

21 de may. de 2015

At first I was upset because when I called on the phone, they said they had an appointment available within the hour. My car did not get looked at until 3 days later. I was given a rental car in the meantime that was covered since my repair was under warranty. Other than that everything was great!

Marie Guignard

20 de may. de 2015

My experience was excellent. When I went to the dealership, everything was taken care of, while every detail was explained to me. And I was very satisfied.

Robert Hicks

19 de may. de 2015

Friendly advisor,fast excellent service,treated very well -would recommend to family and friends.

Antonio Garcia

19 de may. de 2015

we are very please with the car, also guys should be very proud to have a sales consultant like Mr. Elhaddad. we were very please with service, I will give him a 100 not a 10. thank you very much.Antonio Garcia please change my Emai addres>

Caridad

18 de may. de 2015

I am somewhat dissapointed. When I purchased my Cadillac ATS I was told everytime I was to bring it in for whatever type of service they would wash the car. That has not happened these last 2 times that I have taken the vehicle in for service.

Kenneth Sims

17 de may. de 2015

Service and service rep were excellent. I would highly recommend my friends to allow Vera service their vehicles.

Allen Mcphee

15 de may. de 2015

It was a Tueday, I decided to stop by Vera Cadillac before heading to work. As I entered the dealership, I began to dread a confrontation with a pushy sales representative. But then, I was approached by John Perry and like magic my whole experience became like a dream come true. He is knowledgeable, informative, and let's you do the buying. On Wednesday, I test drove two Cadillacs. And on Friday, I drove away with a 2015 Cadillac CTS. I found the rest of the staff to be supportive as well. Vera Cadillac Buick GMC is the place to buy your Cadillac.

Michael Alcaino

14 de may. de 2015

Great Service.. Frindly and nice assosciate. Im fully satisfied with the attention and service received.

Mark Young

14 de may. de 2015

Excellent experience for the first service visit Service advisor was Alex Padron

Wendell Watson

12 de may. de 2015

I have had my 2009 Cadillac Escalade ESV in for service at Vera Cadillac/Buick/GMC for a variety of service reasons. The staff has always been courteous, knowledgeable, and sensitive to my needs as a customer. I have been provided a comparable 2015 courtesy vehicle (Suburban/Tahoe) when my vehicle needed to be kept overnight. The MPVI has always proven beneficial to me as the technician have discovered mechanical issues that I would not have known about. With the extended warranty that I purchased with the vehicle major service issues are covered at no cost to me. They are very helpful in replacing parts that could cause me issues in the near future. This type of vehicle inspections and forward customer care is why I will continue to have my vehicle serviced at Vera Cadillac. They are worth the drive and the money spent. I would recommend Vera to any friend or customer without hesitation. Thanks to the staff and specifically Edwin Montoya.

Marguerite Cesta

12 de may. de 2015

okay I had a very good experience at the dealership. My salesperson wasvery good and helpful.one clitch the day I picked up the car I was told I would have to returnto have the ON STAR installed it would be a matter of a short time.I returned the middle of the week and was asked to return on Tuesday of thefollowing week with an appointment for 9 a.m. I was offered a car but Irefused it turned out to be Friday. I mention this because I question whyit was not installed before pickup. Okay not a big deal.Now I would ask why wouldn't someone give me some instruction about ON STARhow to use it along with the bluetooth. air conditioner use etc.I am 85 years old so I would have liked some instruction after purchase. Itwas made know when purchasing that these additions were available but "howto use them would be nice"I might suggest that a class be held perhaps once a month for new purchasersto give us some instruction.thank youMarge Cesta

Steven Mason

12 de may. de 2015

Did not start off well. The employee who took my car did not know how to start it. I told him to put his foot on the brake before pushing the start button. He should have known that.But Kevin, my service advisor, was very nice and helpful.But now, 3 days later, I have a low oil warning message. This is never a good sign, when you just had your oil and filter changed.

Isabel Garafola

12 de may. de 2015

The service was great and would highly recommend the dealership to friends and family.

Brad Briggs

9 de may. de 2015

Sergio was outstanding in helping me through a few service issues with my 2007 SRX, with only about 30K miles. Did what needed to be done, was very helpful. Also, was excellent in working with the extended warranty insurance company for a few items. Love the car, love the dealership. While Sergio is new to me, he will be my preferred Service Advisor for a long time to come. Going in Monday with another car, my 1st 1000, 2006 Pontiac Solstice, with only 20K miles.

Jason Jarvi

8 de may. de 2015

Vera always goes beyond to ensure all service provided exceeds expectations. Keep up the excellent work!

RUGSTAR / GHASSAN HABIB

7 de may. de 2015

Was very happy to find the SRX I was looking for. An AWD Performance SRX that no other dealer had & The fact that I was able to trade in my Honda Accord at a fair price & obtained a fair price on the SRX. The transaction went very smoothly.

Ja-ronn Jones

5 de may. de 2015

Always a pleasure dealing with the staff. Sergio is always excellent with support and keeping me appraised of vehicle status.

Vicki Boling

1 de may. de 2015

The concierge service is so amazing! Giovanni was helpful, as always. The driver picked up the car as scheduled and was polite and professional.

Guillermo Montel

1 de may. de 2015

Courteous and professionalism at it's best - will definitely return.

Juan Gonzalez

1 de may. de 2015

Great service. Thanks Carlos! You made the process easy for me

Ashley

1 de may. de 2015

I brought my car in for service and was helped by a gentlemen named Kevin McGlynn and he was wonderful. He would always call me with updates on my car and went out of his way to make sure I was completely satisfied with my service. I highly recommend anyone that goes there to ask for Kevin,

Udeismy Prado

29 de abr. de 2015

As soon as my boyfriend and i arrived at the dealership i was quickly greeted by the sales person Danielle Henjum. She was very friendly and immediately was helping us and showing us the car we wanted to see. She was very helpful even though i had told her that i was just looking at cars to change once my lease was over in September, that it wasnt a sure thing. She showed us more courtesy for us being there for the first time than the dealership of Mercedes Benz that my family and i have been dealing with them for more than 10 years buying different cars ever 2 or 3 years. As soon as she showed us the numbers for the lease i was very pleased and immediately told her to put the car away that i was going to get my mom to do all the paperwork. A soon as i got back into the dealer one hour after we did all the paperwork immediately. Im very pleased with her services as well as the dealer that i have recommended my mom to switch from Mercedes Benz to cadillac

Erick Verlangieri

25 de abr. de 2015

I have been leasing cars for many years. The was by far the best buying/leasing experience process I had.And the recent service performed was also great.

Willie Coleman

23 de abr. de 2015

My service advisor was out do to an emergency but her co-worker step in without missing a step and everything I needed do was taken care of promptly. Great job.

Rene Rovirosa

21 de abr. de 2015

My Service Consultant was amazing, he took care of me like I was family.

Lenny Jaglarski

21 de abr. de 2015

I have to say that my experience with everyone at Vera was what I would call a" Cadillac experience". Perfect. Thank you all.

Lou Iten

21 de abr. de 2015

Quick service and friendly, job was well done car was clean

Shaynee Golin

20 de abr. de 2015

Eric, the service person I always communicate with, was very helpful, as usual. He is pleasant and makes it much easier for me to get my car serviced.

Richard Thomas

17 de abr. de 2015

Thank you for contacting me. It gives me great pleasure to let you know that my recent visit to Vera's service center was handled perfectly. From the time that I was notified by Richard Gonzalez that it was time to change the oil and in addition, he had received notice that a rear door inside handle release cable was misrouted and needed to be addressed.....no other dealership had contacted me about this matter.......to having Alex Padron, your service writer, carefully explain the work you were going to do and notifying Enterprise Rental Car to expedite the process for a loaner.....to the very nice lady in the cashier's window......all were professional, kind and courteous. Richard Geoffrey Thomas

Bill Draughon

16 de abr. de 2015

The Vera rep we dealt with, David Olman, was very thorough in explaining the attributes and differences of the SRX vs. competitors in a positive and professional manner. David went out of his way to make sure that the overall decision making process was enjoyable and without pressure.

Yvonne Perez

15 de abr. de 2015

My experience with great. The stuff is helpful and very welcoming.

Nery Saenz

15 de abr. de 2015

Love Vera! The staff is always very friendly and welcoming! And they keep you updated on the progress and wait time for your vehicle

Maureen Caminero

14 de abr. de 2015

I've had to take my car in for issues three times, as frustrating as it should be every time I go it's a pleasure working with Leo Pena. He and Vera go above and beyond to make sure customers have a positive experience even take all the frustration away. This dealership should be ranked one of if not the best for customer satisfaction and overall experience.Thank you for your service.

Jorge Iznaga

13 de abr. de 2015

Patrick did a great job in taking care of the items needing repair and set me up with an Enterprise car.

Maria Soffer

10 de abr. de 2015

Great customer service by my rep, Mr. Pena. Always greets me with a smile and keeps me up to date on how much time car will take to be serviced. Enjoy taking car to Vera Cadillac as it is a pleasant experience.

Steve

10 de abr. de 2015

The buying experience was exceptional in 2011 due to the sales manager, Mike Kelly. Truly, a class act, top to bottom! From that day forward, my service experience has been nearly perfect, and my advisor, Kevin McGlynn personally watches over my whole experience to ensure a smooth visit each time. He makes me aware of special offers and also goes out of his way to keep me up to date on the status of my car during the process. Gus, the service manager, is also a true asset to this dealership. Gus truly cares and personally greets me each visit to the service department. I am consistently impressed with Vera Cadillac!

Jorge Camacho

9 de abr. de 2015

I have always have had a great experience with Vera .A great facility.

Nolan Klein

9 de abr. de 2015

Wonderful service. Nick was extremely helpful and a great sales associate.

Christine Hopps

9 de abr. de 2015

Sergio Gutierrez provided outstanding service. He was very helpful and kept me informed about the work that needed to be completed. I would absolutely recommend him to anyone.

Francisco Hernandez Martin

7 de abr. de 2015

Great sell person Mr. Alex Avalos, very pro. kindles and friendly, the process was excellent with any pressure

Hector Sotolongo

7 de abr. de 2015

Every aspect of Vera Cadillac performance as a dealer and service provider bears the excellence seal. That's my opinion.

Alfredo Fregoso

6 de abr. de 2015

Great customer service! Everyone is extremely friendly and make the customer feel welcome! Edwin Montoya, our service advisor, always goes the extra mile in ensuring our Enclave is serviced thoroughly and in a timely manner.

H. Fletcher

5 de abr. de 2015

I'm very satisfied with the work that was done on my SUV. I've been coming here for years and will continue to come back. Leo in service is informative and explains what has to be done, just as Brandon always did, until he left your dealership. Your courtesy drivers, like Bobby and Michael Jones, are very nice and will call if they're running late and when they arrive. Let's face it, no one wants to deal with car repair. The inconvenience and cost alone is not fun, but Vera makes it alittle more tolerable. Overall, I'm a happy customer!

Marvin Randell

3 de abr. de 2015

WAYNE IS THE GREATEST.WHEN I CALLED FOR ROADSIDE HELP HE ARRIVED WITHIN 10 MINUTES AND FIXED THE PROBLEM IN NO TIME AT ALL.WAYNE AND VERA, WHAT A GREAT TEAM.I AM VERY HAPPY THAT I BOUGHT MY CADILLAC FROM VERA CADILLAC.FROM NOW ON ITS VERA CADILLAC FOR ME AND MINE.

Amado Diaz

3 de abr. de 2015

Great service experience. Really fast and courtesy

Jose Del Valle

2 de abr. de 2015

Moustafa, our sales rep, was very courteous, helpful and effective. We did not intend to purchase a car that day; however, he made it difficult to say no. We are very pleased with the experience.

Nelson Jenkins

2 de abr. de 2015

First of all, I did not have to wait for service. Your service person Mr. Leo Pena was so polite, and he help me right away, he told me all about my problems, and how long it would take. He then took me over to the rental car service, he told the young lady what kind of car I had, and if I could get the same kind of car or better and I got better (smile). He was such a big help. I really love Vera. Thank you so much for your service.Sincerely,Mrs. Fifia Jenkins

Marlo Robinson

1 de abr. de 2015

Karen in the service department is amazing. Always service with a smile, complimentary car wash when the experience concludes. The entire experience makes what could be a real "drag" a pleasant experience. Thank you!

Idella Williams

1 de abr. de 2015

I always get good service at this dealership, I have used this dealership since it was Ed Morse up to when the name changed to Vera Hummer.

Christopher Lahey

31 de mar. de 2015

Courtesy ride home and continuous updates while my A/C was getting fixed. Vera is always a pleasure to deal with.

Velma McNeal

26 de mar. de 2015

Service Representative Mr. Leo advise me of the status of service on my vehicle every step of the way.. Gus was wonderful.

Jorge Fabregas

26 de mar. de 2015

My service experience was outstanding at Vera. Leo was very helpful and explained what was going to been done to my vechicle. I was in and out of the service dept in a reasonable time. Highly recommend Vera.

John Luera

26 de mar. de 2015

Everything was a positive! I wish Vera would also sell Chevy trucks.

Kevin Fernandez

24 de mar. de 2015

We had a wonderful experience at your dealership, we recommended our sales rep. Mustafa to our neighbor and in return he also purchased a car from you. Mustafa was just wonderful, extremely professional and we are very happy.

Sean Jennings

20 de mar. de 2015

Eric is the best, all your service techs also deserve kudos as well. Very fast oil change and tire rotation, about an hour. Keep up the good work.

Donovan Laing

20 de mar. de 2015

I called that morning for an oil change, they made the appt immediately. I dropped off my car, the rep told me it would take about an hour, so I left to run an errand and within the hour the rep called me and said the car is ready. When I picked it up their was no long line to pay the cashier and the car was waiting for me, nice and clean.

Robert Wieck

17 de mar. de 2015

Came in for oil & filter change on 2014 Buick Enclave. Karen was prompt in getting my vehicle in and things underway. was able to work in the waiting area (coffee, internet access, etc). Was quick and easy. Thanks Vera.

Sydney Hannan

17 de mar. de 2015

Arrival time to time service was finished was less than expected. My service consultant Karen is the best!!

David Stein

14 de mar. de 2015

Karen, is and always has been the best! Everytime I am there and over the phone, karen makes sure I am a satisfied and very happy!

Nisad

10 de mar. de 2015

Took my car in for basic oil change and tire rotation. They were able to identify additional value add areas for maintenance included in the Cadillac warranty free of charge as a result of their standard mult-point inspection (i.e. mfg recalls). They put me in a convenient courtesy car also complimentary. The dealership goes above and beyond to make it pleasant experience for owners. Highly recommend. One note of caution - make sure to book an appt with a service rep before you arrive to expedite your service.

NYIKA JOHNS

10 de mar. de 2015

VERY NICE AND COURTIOUS. PROFESSIONAL AND GOOD AT COMMUNICATING ALL AVAILABLE OPTIONS OF SERVICE AND REPAIR COSTS

Francine B. Kaufman

10 de mar. de 2015

Appointment time was honored and car was ready earlier than promised. Streamlined intake and return of car was appreciated. Excellent experience, best in almost 40 years of owning Cadillacs.

David Chang

10 de mar. de 2015

Leo was very professional and genuinely helpful. He followed through at every step of the service process while keeping me informed.Thank you Leo!

Thomas Quigley

9 de mar. de 2015

My problem was handled quickly and professionally and my car was returned as premised. Alex Padron was a real professional and a pleasure to work with.

Luis Lopez

9 de mar. de 2015

Very well organized service. Reasonable waiting time. Very nice personnel.The waiting room could be improved a bit, but still nice.

Marisol Ramis

5 de mar. de 2015

i love this vera i'm hoping to get a other cadi and Leo is a great leader an part person

Carlos Fernandez-Guzman

3 de mar. de 2015

Vera's staff is amazing, but I am dissappointed in GM's technical guidance on how best to address a problem with the XLR-V differential. My vehicle is a 2006 XLR-V and GM has yet to provide the necessary fix to what appears to be a recurring problem for this and the sister Chevy product the Corvette of the same approximate vintage. Almost ten years since the manufacturing date of the first XLR-V one would hope that GM would have solved the issue for owners of a flawed differential design.

Patricia Woodruff

3 de mar. de 2015

Kevin is our service rep and she always takes excellent care of us.

Marsha Pugh

1 de mar. de 2015

When I pulled in to have my car serviced. The young man who greeted me with a big smile, was very customer service friendly. Even when I left. There he was with that smile and kind word's as I exited the premises. I really appreciated that. I was tired from a long frustrating day of work Vera GMC got me in and out within an hour. Thanks!!

Neil Smolar

27 de feb. de 2015

All problems, including some I was not aware of, we completed with a most excellant result! My service adviser kept me informed and when some parts did not come in on time she nicely said keep the "free" rental and you may come in when you want to pick up you car! The price was less than expected and the service as always was excellent!

Sonia Vera

27 de feb. de 2015

The service adviser, Mr. Montoya, was excellent, everything worked on schedule and my car was very clean when I got it back! The dealership is absolutely beautiful, very clean, modern and on top of that, you even have a buffet table, coffee, etc., Enjoyed it very much! Definitely a 10.

Joseph Blay

24 de feb. de 2015

Everyone at Vera was very helpful and kept me advised the whole time.

Miguel Blanco

22 de feb. de 2015

Great service,beautiful showroom, professional and gentle staff.

Emilo Salcedo

19 de feb. de 2015

WELL ACCORDING TO THE DEALER INSTRUCCTIONS, WHEN MY SRX WAS WITH LESS THAN 2O % OIL LIFE, I CALLED FOR EARLY BIRD APPOINMENT, I WAS RECEIVED FRIENDLY BY LEO PENA. MY CAR WAS DELIVERY IN SHORT TIME AND WASHED, THEREFORE EXCELLENT SERVICE AND VERY PROFESSIONAL, THANKS.EMILIO M SALCEDO

Jose Quesada

18 de feb. de 2015

My experience with Vera dealership is excellent that includes great great customer service from Mr. Chris Vera, Mr. Gabino Ramos and Mr. George Morales and the rest of the Vera staff. I call Mr. Chris Vera that I would like to trade my car he immediate told me bring the car and will work with you. I arrive to Vera and they all welcome me and my family very respectful and with an a few hours I leased not one car but two; verano and encore. We are very happy with these great Buick cars; Wow Buick the best in the auto world. Thank you Vera family for an easy no stress deals.. I recommend highly the Vera family as an excellent dealership and service department in South Florida.

Anthony DeNapoli

17 de feb. de 2015

I came in without an appointment because of a flat tire and was seen right away. Adam professional and kept me informed of what needed to be done.

Francisco Rodriguez

14 de feb. de 2015

Great all-around dealer, from Sales, Service & Parts. I've purchased multiple vehicles at Vera, from a Hummer to several Escalades and even an Infiniti FX50s - very pleased, great all-around dealer.

Elliot Karlsberg

13 de feb. de 2015

treated first class..felt comfortable about work being done.

Thomas Simmons

12 de feb. de 2015

Picking up a car after service could be run a little better. If your car is under warrantee a person might think that there is no reason to visit the pay window. Maybe there could be a better way to alert the valet that you have a green ticket and are waiting for your car. It would speed up the process. They were busy and didn't see me waiting with my green ticket so I had to wait 5 mins.or longer just for them to see me. Service in general is very good.

Rachel Haugabook

12 de feb. de 2015

Excellent serivice starting when I park my car. The salesman was excellent and very professional and very attentive; I would highly recommend my family, my friends, & coworkers to Vera Buick and Cadillac dealership.

Saintvil Solomon

11 de feb. de 2015

The service at Vera is great. The rep Edwin makes me feel at home, I feel like you guys really care for me there. I purchased a new vehicle there. this is my second GMC car. i also own an Escalade and i always take it there for service. thanks for the comfortable experience.

Joseph Blumenfeld

11 de feb. de 2015

Excellent service, quick and professional. Facilities are nice although a bit old. Otherwise a pleasure to do business with

Lino Stomp

5 de feb. de 2015

The repairs took far less tome to be resolved than initially planned. Thank you for that!

Janet Olin

4 de feb. de 2015

I always use Karen as my Service Mgr and I can't speak highly enough about her. She always goes above and beyond. Always a great experience!!!

Yvette Breen

3 de feb. de 2015

As always Service was impeccable and will continue to service with Vera Cadillac

Jose Abreu

1 de feb. de 2015

Alex Padron is an amazing advisor, going well beyond his work to make this experience a great one. The service is quick, fair and professional. My car is my baby and they take of her like I take care of her. Thanks a million Alex. You are the BEST!!!!

Larry Surbey

31 de ene. de 2015

My car repair was handled in a professional manner and I was kept up to date on its status by Sergio and he was helpful in arranging a car for me to drive while mine was being repaired.

Carlos Ferlini

29 de ene. de 2015

I called Eric Jautze infoming him of a dead battery issue I was experiencing. He sent out a service tech... great guy by the way who discovered that the battery was not the issue and I needed to take my ATS in for service. I took the car in the same day and Eric explained that I needed to leave the car and take a loaner out. After I got home I git a call from Eric indicating my car needed an entire new computer exchange and it would take several days. I left my car over the weekend and by Monday evening the car had been fixed. I stopped by the next day and Eric had the car washed for me. I was very happy with the service, and highly recommend Eric and your service team.Sincerely,Juan Carlos Ferlini-

Cynthia Spoerr

28 de ene. de 2015

On time, informative and friendly. Clean and organized.

Willie Coleman

28 de ene. de 2015

My service advisor Karen is the best; whenever there's a problem she always do her best to solve it.

Robert Gonzalez

27 de ene. de 2015

THe Customer service provided by my service manager was fantastic. Specifically, Mr. Leo Pena went above and beyond to ensure I was satisfied with the work done. His attention to detail resulted in a job well done by the service department.I will continue to have my Cadillac serviced at Vera Cadillac. Why go anywhere else. I've also started recommending this dealership to all my friends who have GM vehicles.Thank you Vera Cadillac.Robert Gonzalez

Adam

27 de ene. de 2015

Geo was very helpful and the attendant in the front was very friendly. Great customer service!

Michael Macias

27 de ene. de 2015

Leo in service is the best!! Highly recommend working with him.

Brandon Abbott

25 de ene. de 2015

Excellent service. Helpful and knowledgeable service.

Bruce Keir

24 de ene. de 2015

Probably the easiest and most enjoyable purchase of a vehicle.

Johnny Brown

22 de ene. de 2015

Gus is the best General Manager in South Florida, I will be replacing my car shortly and I intend to purchase that car from your company because of Gus

Mack Moore

22 de ene. de 2015

My car was repaired in no time at all. I was offered a car to drive but I declined it. I had a good experience at Vera.

Eric F.

22 de ene. de 2015

Karen is always very helpful whenever i take my vehicle in.

Marisol Ramis

21 de ene. de 2015

awsom love Leo and all the staff great smiles from everyone

Howard Pearson

20 de ene. de 2015

I was able to get an appointment quickly & when I brought the car in, your staff were extremely helpful & informative.I really liked the way they looked after me. Many thanks

Iris Rodriguez

19 de ene. de 2015

#1 service no other dealer like vera service center.Im very satisfied R.Rodriguez

Lou Iten

19 de ene. de 2015

Great, everything completed on time and done properly

Hector Delgado

12 de ene. de 2015

I showed up late, staff was responsive, and my car was ready when it was promised.

Maria Gardner

11 de ene. de 2015

I had a scheduled appointment and everything was perfect as alwaysI also had the interior totally cleaned. Wow, great job! My car smells brand new. !

Elizabeth Garcia

10 de ene. de 2015

The service was excellent, from the moment I drove in there was someone to help me. And during my wait time everyone employee who walked by made sure I was taken care. The service was completed at the time they promised. Great Service throughout the Dealership.

Pilar Bassi

10 de ene. de 2015

very good service, nice environment, good costumer service,

M. Ellis

8 de ene. de 2015

I'm an active duty service member who's daily job revolves around customer service. Joseph Gareau in the Collision Center at Vera Cadillac sets the gold standard in customer service. He had no rental cars available on site yet when I got there he had already gone above and beyond the call of duty to make sure I was still taken care of. He had a rental car reserved for me from a rental car center site near by. Even had the courtesy driver there waiting to pick me up when I arrived. The job done on my 2008 Escalade was nothing short of PERFECTION!!! My vehicle was returned to me with the same showroom floor quality look Vera is known for. If you're ever in the unfortunate situation that you/someone hit you or you just need a repair, look no further than Vera Cadillac because you will DEFINITELY get back the quality and customer courtesy you EXPECT!

Cathy Musser

7 de ene. de 2015

I am always treated very well---have been using you for many cars over the years. I might suggest some more female-friendly magazines in the lounge area; we are often the ones bringing our vehicles in for service.Edwin takes wonderful care of me; he answers my questions, gives me a good estimate for time, and is always professional. He's definitely an asset to your organization.

Trios23

6 de ene. de 2015

Long story short. I have an '03 Lexus RX300 and brought my baby to Vera Cadillac for an oil change (another long story why I brought a Lexus to Cadillac for oil change, which is irrelevant.) I got the oil change. Then, a Trac Off and VSC light were illuminated after leaving the dealership. (These lights were not on when I got to the dealership.) I crossed my fingers hoping it would go away. I went back to the dealership to speak with Richard Gonzalez, who is the service manager. He not only made me an appointment at a Lexus dealership, but made arrangements for Lexus to fix this minor issue. This tells me a lot that even though I will not be bringing my Lexus anywhere but Lexus to be serviced because of this small inconvenience, that I was still treated very well at this dealership. Vera's technicians are completely competent, but because of different computer system checks between Cadillac and Lexus, it created a small issue. When I choose another vehicle, I will definitely consider a Cadillac and would only go to this dealership. I was very impressed and wished I had a Caddy so I could go back to this dealership! Richard has so much courtesy, so much professionalism and so much respect for customers' time. He is awesome and if Vera has Employee of the Month, this gentleman deserves it!!

Arthur Vazquez

6 de ene. de 2015

A great experience and wonderful dealership. I would definitely recommend Vera Cadillac .

Brian Rush

6 de ene. de 2015

Gmc Vera is fabulous! My service guy Eric was very nice, thorough, and attentive! I was very happy with my last appointment!

Juan Bedoya

2 de ene. de 2015

Only I have one doubt that is How is I take my appointment in advance I have to wait always almost 2 hours for my car be serviced?

Arianne Monteagudo

29 de dic. de 2014

Very nice staff, great experience. Car was ready same day like they promised.

Nery Saenz

29 de dic. de 2014

Love the overall experience and service given at Vera. Very professional. The work on our vehicle was done quickly and correctly.

Angel Febles

26 de dic. de 2014

My Buik Enclave was serviced for a re-call as well as an alignment and the job was performed in a timely and professional manner. Most important the staff was friendly and understanding a customer's needs provided a rental car cost free allowing me to travel to my job and pickup my car with no issues. Thank you again for a job well done and another great experience.

Annette Prieto

26 de dic. de 2014

Service was beyond excellent. Mr. Jorge Dominguez was very nice and professional. Will surely recommend.

Francisco Sanchez

26 de dic. de 2014

Everyone was very professional, friendly and patient, demonstrating a real interest to explain the features of the Car. There was no sales pressure during all this process.

Jean Jacques

22 de dic. de 2014

It was great. My service advisor Eric Jautze, once again, was professional,, courteous and clear in his advice to me.Happy Holidays

John Zarzycki

22 de dic. de 2014

Karen is a great . Went in for a regular oil change but the car needed two additional services done which would take much longer than anticipated;she got us a loaner right away and kept us post it on how long it would take for our car to be ready .

Ricardo Leiva

20 de dic. de 2014

I was very happy with the service..kevin mcglynn was very helpful and would always let me know what needed service or attention in my cts excellent customer service by everyone at vera cadillac.

John Zanotti

12 de dic. de 2014

This is second car I bought from dealership and both times was a simple smooth sign and drive transaction.Great sales person Danielle Henjum she made everything seamless and no hassle.I will buy again from them!!!

Carlos Cruz

12 de dic. de 2014

Kevin, was very professional and atentive. All repairs were done as schedled.

Robert Gonzalez

9 de dic. de 2014

The drop off was very smooth and efficient. the Service Manager (Mr. Leo Pena) provided great customer service.

Leon Firtel

8 de dic. de 2014

I arrived for my appointment and the "service technition" greated me and took the incoming information he needed. I waited in the comfortable waiting room mand before I new it the car, which was in for maintainance service was done and I was ready to leave,A good experience.

William Moody

5 de dic. de 2014

Everything went good with Karens help. Thanks Karen your the best.

Marva Manswell Broaster

3 de dic. de 2014

I wrote my comment about my experiences and it came up as problem solved and it is solved.

Andres Arca Correderas

2 de dic. de 2014

I was really satisfied with my experience with the customer service at Vera they were extremely nice fast and helpful

Iris Rodriguez

30 de nov. de 2014

Nothing to said speak by self .great.this dealer its most professional and nice people you can see on any other dealer thanks vera

Jose Lopez

29 de nov. de 2014

Definitely would recommend, clean and professional

Michael Kypriss

25 de nov. de 2014

Gus and Karen in service are outstanding to work with. We currently lease 3 Buick's.Very satisfied.Respectfully,Michael Kypriss

Ernest Odell

25 de nov. de 2014

I've have leased and purchased vehicles from Vera for my wife and my daughters, since they first opened the Vera Difference makes a difference !! I have recommended many friends and family to them and they have all thanked me ! Wont even consider buying or leasing a car anywhere else!!!Paul O'Dell

Reggie Q.

25 de nov. de 2014

I took my car in to address a recent recall and was assisted by Kevin in the service department. As always he was very professional and kept us informed every step of the way. Kevin always does and outstanding job!

Leslie Carrero

25 de nov. de 2014

Always a great experience dealing with Karen and this dealership, very professional!

Marisol Ramis

21 de nov. de 2014

i love my severice man leo he is very education al and friendly and nice good hand chaek and warm welcome my car is alway on ck with him thank you Leo

Damaso Lirio

20 de nov. de 2014

Ms. Karen Englert (Service Consultant) is very professional and very helpful.We recommend her as an EXCELLENT asset to Vera Cadillac.Thank you,

Juan Mayol

20 de nov. de 2014

From the Vera technical assistant (Michael G. Welkey) to the valet boys, the service was outstanding,ooph1 I forgot the guy who took me home and pick me back when the service was finish.Aokay

Phillip Judd

19 de nov. de 2014

from the moment i walked in to test drive the SRX to going through my first checkup, it's been nothing short of the up most professionalism & courtesy.

Jose Quesada

17 de nov. de 2014

Excellent customer service: Sergio Gutierrez and Chris Vera very professional and courtesy at all time. They immediately took care of my problems with my SUV and my car repair was resolved in a timely matter. My SUV Terrain is driving very smooth; excellent job by the mechanical specialist.Enterprise excellent customer service.

Umile Terranova

16 de nov. de 2014

Wait time was long,next time I wiill set an appointment and see if that improves!

Linda Alge

13 de nov. de 2014

This is my second visit to your service department and like the first visit, your service coordinator, Karen, was very pleasant. Your service personnel are excellent.

Bruce Jordan

12 de nov. de 2014

very pleasant service writer; car ready when promised, no problems or complaints at all

Alfredo F.

12 de nov. de 2014

Great Service! Always keeping the customer informed on progress and expected date of completion. Friendly atmosphere and good loaner options for when your vehicle needs to spend extended time in the shop.

Dorothy Alfano

11 de nov. de 2014

I have been laid up with a total knee replacement and was able to get the vehicle to the dealer for service but unable to pick it up. Karen went above and beyond and brought my vehicle to me and picked up the rental.

Anthony & Susan Picciano

8 de nov. de 2014

Kevin was awesome at helping me get a rental I needed, due to back disabilities, while my vehicle was being serviced. He kept me informed of the progress of the service during the entire time. He, and the entire staff, including the very friendly & helpful valet guys, made my vehicle service nearly painless! (Well, I did have a small fee to pay so....LOL!) Great job all around!

Pascale R.

8 de nov. de 2014

Everyone is pleasant and ready to assist. I also enjoy the gourmet style coffee "pick-me-ups" they have to offer. Unfortunately, I had to call to see if my car was ready and wait several minutes for someone to move the courtesy vehicle so that I could leave. But, overall, it was a good experience.

Gloria Seafield

7 de nov. de 2014

A++++ service. Our service advisor Kevin addressed any concerns we had and really treated us right. All around great service!!

Devin Vance

5 de nov. de 2014

Our service rep was great. My only disappointment after leaving my vehicle in service for the day is that it was not returned to me with a cleaning of the exterior. I thought this was customary.

Marlo Robinson

4 de nov. de 2014

Karen in the Service department always goes above and beyond to assist me. While comparing tire prices she actually went on a competitor's site to assist in my comparison. Vera had the best prices and really "walks the talk" when it comes to price comparisons and quality!

Klaudio Rodriguez

4 de nov. de 2014

It was a wonderful experience - they stood by every word

Iris Blumenau

4 de nov. de 2014

My problem was handled very efficiently . My car was fixed in a reasonable length of time. I am only disappointed that recall parts are not yet available and it's at least a month since I got the notice.

William Moody

30 de oct. de 2014

Everything was done right the 1st time. Thanks Karen

Terry Smith

27 de oct. de 2014

good customer service from Vera, they are always on point and the price is right

Not just part of the team

24 de oct. de 2014

I'm not just a part of the team here at Vera - I am also a customer. As part of the team we always look to make each other better; I can honestly say there is a difference and we live and breathe it everyday it's called The Vera Difference and if you haven't experienced it yet I invite you to either in our Sales or Service department. We truly believe our service is exceptional come by or schedule an appointment to see for yourself. Yvette Elise, Internet Sales Manager

Sydney Hannan

24 de oct. de 2014

Arrived here for 9:30 appointment and was out of the facility by 10:30. Karen Engelert is the best service advisor I've had.

mica in miami

13 de oct. de 2014

thank you, vera cadillac!! excellent service and i love my new car!! your sales staff are educated and patient, answering all my questions and providing us with all the necessary details on the cars we drove. vera cadillac made our car shopping experience a real pleasure!

Elizabeth Garcia

8 de oct. de 2014

Our sales representative, Mr. Mustafa at the Vera Cadillac in Pembroke Pines, listened to my car needs and also made recommendations that were very helpful. I found a Pre-owned Cadillac SRX at a great price, and due to our time frame they were able to get the paperwork processed pretty quickly. Every employee and salesperson at Vera Cadillac were very professional, friendly and concern if we needed anything. First great experience at a car dealer. Great Job!

Harry Pierre

8 de oct. de 2014

The service was excellent. I will recommend anyone to take part of that kind of service.

Iris Rodriguez

1 de oct. de 2014

I can recomend this service to any cadillac owner . They are a good team or the best i ever work with.

Michael Segarra

30 de sep. de 2014

Karen in service is amazing and I trust her. This is one of the reasons I continue to bring my truck to Vera

Richard B.

30 de sep. de 2014

Before I start let me just say that this is the Best Dealership Ive had the pleasure to be a customer of for almost 5 years now, but this last weekend was the worst experience in my opinion. In the past I've gotten excellent service, but in the last year it seems as if things have gotten worse. Firstly, I scheduled my service appointment online with Any Advisor for service at 8:30am on a Saturday, driver and front passenger seat belts recall. I get to the service station and I'm told to wait for my advisor but the advisor telling me this was free. I had to ask to be processed since it didnt really matter who I got, maybe that was my first mistake. My processing took less than a minute to do. Then, I had to ask how long I was going to wait and was told no more than an hour, second mistake? I got a call on my cell at 10:15am saying my car was ready but when I went to the cashier I was told it wasn't and it would take 15 more minutes. After waiting for another 30 minutes, I went to the cashier again and ask if my car was ready. Lastly, after bringing my ticket to the valet and was asked whether I want to run it through the wash, my response was Yes." The valet pulled up with my unwashed car and when I asked if it was washed, I was told that they didnt know if I wanted a hand wash or to run it through the wash. Frustrated and annoyed, I just asked for my keys and left. I know it's a recall and I'm not paying for the service but that doesn't mean that I'm put on the bottom of the list or get subpar service. I expect the same treatment regardless of if I'm paying $1000 or $0.

Tiffany

26 de sep. de 2014

I always dread going car shopping and avoid it all cost. Although with that being said, my husband Craig and I have leased our last two cars from Vera. The professionalism and courteous service have brought us back for our last two vehicles. The ease of the paperwork and the lengths in which they go to, to make sure they have a satisfied customer is above and beyond. Thank you very much Vera!!

Robinson Cespedes

25 de sep. de 2014

I WAS VERY SATISFIED, THE ATTENTION AND SERVICE RECEIVED BY LEO PENA, WAS EXCELLENT.

Barry Vogel

25 de sep. de 2014

Karen Englert and Ken Altman took very good care of me. They make a terrific team and represent the service department at Vera like the pros that they are. Despite being unable to recreate the noise we were hearing, Ken successfully diagnosed the problem and avoided a costly major repair down the road. Karen made sure that I was able to take advantage of the appropriate warranty service and discounts for other work I had done and my car has been returned to me when promised and with all work completed appropriately. Other service departments should take a lesson form this dynamic duo.

YESSIR

22 de sep. de 2014

Poor Service on My vehicle, Mechanic tired to say my fuse box was no longer working. Had my Vehicle towed to my house and a friend of mine found the issue it was just a Relay that was off. Mechanic and Vera GMC wanted to charge me 600.00 to fix my car. Thanks to my Friend who solved the issue for free.

Michael Short

16 de sep. de 2014

I had excellent service experience in both purchasing and servicing my vehicle.

Geovanny Suarez

12 de sep. de 2014

I have dealt with a lot of service departments and service advisors throughout the years, to the point were I hated taking my cars to have them serviced/repaired at dealers. However, Vera Cadillac and Geovanny Suarez made me a believer again, their service is by far the best I have seen in probably all my life. My car was at Vera for about a week due to some oil leaks and every single day Mr. Suarez would call me to give me an update on the progress, this I have never seen before. Thanks to Geovanny and the techs whom did a fantastic job.

Jose Q.

11 de sep. de 2014

Excellent Serviced Dept at Vera; customer service and management at the Serviced Department is extremely professional and excellent. Overall -Excellent.

Jasmine

28 de ago. de 2014

I was there from 9:30am till about 12:30pm obtaining information on the vehicle I was interested in. The sales person Gabino was amazing. He answered every single question I had. He was very knowledgeable, polite, and so patient.By 12:30pm I was going to walk away to think about it and the manager Christopher came by, he then returned with an offer I could not leave. Technically it took all day (left by 7:00pm) yet I came out with a new car, great price, great financing, and not once was I bored while in the dealership. Gabino made this care buying experience extremely positive and I feel fairly treated. Not once did I feel insulted or put down, or taken advantage of because I was a woman buying a car by myself. I did do quite a bit of research on the vehicle, its features, and price this is how I know I actually was treated well and fair. Thank you.

ajb123

26 de ago. de 2014

My salesman wasn't able to be there for the pick up our Buick Encore. Person that helped me was rude and didn't care at all. No one knew anything about the car. We were never walked through the features of the Encore. One of the people who hooked up out phones, took my key and we spent 30 minutes looking for it. The car was not prepared properly for pickup. Wen I returned my existing lease they didn't even give me proper paperwork to show they had received the car. When back for a demo and it was very incomplete. Salesman told me it was a 4 passenger vehicle because he could find part of the seatbelt in the back. Had low tires on pickup an after them filling the tires they were still low. There is just too many things to list. DON'T BUY or LEASE AT THIS DEALERSHIP.

KSR

19 de ago. de 2014

I was treated to great service by the Vera Personnel in the service department whiling waiting to have my oil changed.

TRICIA

2 de ago. de 2014

I RECENTLY LEASED MY THIRD VEHICLE FROM VERA CADILLAC AND WAS VERY PLEASED WITH THE ENTIRE PROCESS. EVERYONE IS VERY PROFESSIONAL AND TRULY CONCERNED ABOUT YOUR "NEEDS AND WANTS".

Anne S.

23 de jul. de 2014

I'm on my 2nd leased car from Vera Cadillac and I know it won't be my last! Their staff is wonderful and the experience at this dealership is superb! Leo in service was attentive to my concerns and made sure to keep me posted on my car's progress. He even got me out quicker than I expected!

Robert W

11 de jul. de 2014

This my 2nd car purchased from Vera and I couldn't be happier. Needed to have a trailer hitch installed on the car, and Gabriel from sales was able to crunch the numbers and make that happen without impacting the price I was willing to pay, and he gave me top dollar for my trade-in. Gus, the service manager, personally managed the installation of the hitch, and I am all set up and really happy with my purchase. These guys are the real deal and they deliver on what they promise.

fourvila

7 de jul. de 2014

Fabulous new car buying experience. It started with the price: the lowest in the county! I told them what I wanted, how much I was willing to pay, and we were able to close the difference through reasonable and fair efforts. The vehicle prep was quick while the finance paperwork was completed. The general manager even personally went to get us dinner!!! I highly recommend Vera Motors in Pembroke Pines.

clety medrano

2 de jul. de 2014

excellence! that my word to describe the whole process of buying and servicing your car from this dealer, I am very happy with the way the agents treat customers would definitely recommend this dealer A+ service

jblouis

18 de jun. de 2014

Outstanding sales & service. Danielle Henjium in Sales and Alex Padron in Service go out of their way to provide World Class Service. They provide their cell phones so we can access them when needed.

Tania H.

17 de jun. de 2014

Always good services. Professional and very nice people working there.

NelsonMIA

12 de jun. de 2014

The sales staff was amazing. Truly made me feel like a valued client. Luxurious experience from start to finish. Kevin, my sales consultant, was an outstanding representation of the family owned company. I'd absolutely recommend anyone in the market to pass by Vera Cadillac Buick GMC.

Hector

11 de jun. de 2014

Every time I go there for maintenance of my vehicle or for questions, the staff is always courteous. I definitely would buy there again.

Sandra

4 de jun. de 2014

Karen, thank you for the wonderful service on my SRX. Awesome dealership from sales to service.

KB

2 de jun. de 2014

Great dealership. I have purchased 5 cars here and always go there for repairs and maintenance

mypipeworks

19 de may. de 2014

Great salesperson Ricky took me serous got the deal done great price great experience great dealer great car thank you Ricky. If Ricky cant make a deal happen then no one can. I went to 2 other Cadillac dealerships and walked out with nothing, it was almost like they didnt want to sell the Cars. But vera Cadillac and ricky Menendez were great, these guys want to move cars no games and very straight forward negotiations no hidden fees. Thank you for being the best and thank you Ricky I love the car 2014 cts v

Helio

6 de may. de 2014

I have visited other dealers but Vera Cadillac was the best one. Their service, the courtesy, in general their vehicle service is excellent. The sales dept could not be without Juan Ventura, my wife and I bought a SRX and and my son an ATS, Mr Ventura with his down to earth attitude, his willingness to work with the costumer make the purchase a great event and this is why I am coming back to this dealer. Cudos to Vera Cadillac and Mr Ventura a man of his word.

Isabella P

29 de abr. de 2014

First of all, Ricky was my sales guy (again). I've bought a few vehicles from him and he is an amazing person. He understood what I want and customized it for me. I would definitely send family and friends to him. Never had an issue in this dealership! Thanks Ricky!

Steven Harwood

25 de abr. de 2014

Best dealer I have had despite having leased/owned many cars over the years. Great service and outstandingly attentive personnel who put their customers first.

Jeff fenster

3 de abr. de 2014

I recently released a luxury ATS to Pino from the dealership. I Fandango the service person to be very professional and direct. She always responded to my phone calls and I believe the deal but I got was good. I recommend this dealership to anyone interested in purchasing one of the excellent Cadillac products

Buick lacrosse owner

27 de mar. de 2014

Completely satisfied with the overall experience of being our Buick Lacrosse. The dealership was well appointed, the vehicle availability was ample, the professionalism of the staff was evident and the financial transaction was positive. I was referred to Vera by a friend who was satisfied and now I can do likewise.

Robert Wieck

6 de mar. de 2014

Dealership facilities are very impressive. Showroom is immaculate. Bought a used 2008 Buick Enclave from Vera and a 1 year extended warranty/certification. Over the one year the car had several different issues (A/C, power steering, transmission, etc) all of which were covered by the warranty/certification. Service folks were always friendly and explained the issues and exactly what would be done. My recommendation is that if you are buying a used car (from any dealership, not just Vera) consider getting it "certified". It is worth the extra money and in the long run it can save you from very expensive repair bills...

Michael Allinder

11 de feb. de 2014

Bought my Cadillac ATS. The whole buying experience was great and I was in and out in less than 4 hours. Staff is very knowledgable about the products that they sell. Showroom floor was absoulutely immaculate. Service folks introduced themselves and are very nice.

Jasmine N.

8 de feb. de 2014

I called ahead to the dealer to ask if there was anything I should know that did not show in the pictures. Since I am 25 miles away, I didn't want to waste my time. While on the phone, Doug went into the vehicle and started it to verify that there were no strange noises, and he alerted me to a crack in the dashboard. Though there were additional cracks that he did not mention, as he was in the car at night, I can understand how he missed them. When I expressed my concern, he offered a small discount. I found him to be straightforward, not at all abrasive or aggressive, and he gave his salesman space to work the sale. Medi took care of us, and I found him to be a consummate professional. Car buying always takes too long, and it took too long in this case as well--BUT, if you're going to be stuck in a dealership while processing, try to get stuck in a Cadillac dealership. Complimentary bottled water and push-button cappuccino coffee/cocoa/tea, not to mention a beautiful showroom and fabulous bathroom which my kids and I used at least 4 times throughout the afternoon. Finally, the finance manager was straightforward as well, very personable, and fast. All of the staff I encountered treated us warmly and without pressure. One gentleman even complimented my kids' behavior...and that was after the sales transaction had been completed. Nice job Vera, and thank you for a good experience.

Angry Customer

30 de sep. de 2013

Bought a new vehicle from them in 2007 by 2013 needed a new transmission even though I have kept up with the maintenance and have taken good care of the vehicle. Warranty was expired (not by mileage but past the 3 year warranty). They SUPPOSEDLY built my new transmission at the Dearborn Michigan GM Plant. They SUPPOSEDLY shipped it to the wrong dealership so they had my car for a whole month and 2 days. They only gave me a loaner vehicle after I complained about having to pay for a rental for a whole month. The loaner was only for a week. Shortly after getting my car back I had to install a new starter and had to buy a new battery. They said they could not align my front end when they changed the transmission because I needed new tires which I also replaced. They charged 4000.00 for the transmission alone all other were a separate expense. After I picked up my vehicle I received a call to tell my the parts for my Escalade were in and to bring the car in for service. I DON'T OWN AN ESCALADE. I received several calls from a salesman trying to sell me a new car when I never set foot in the dealership and only visited the service department form my repairs so they obviously gave my information to the sales department. A month after my repair my vehicle was running poorly so I took it back, they kept it all day and said nothing was wrong. Two days later my vehicle breaks down, I have it towed to the dealership and they tell me the repair will be 4800.00 when 2 day prior they could not find a problem. They suggested that I buy a new car (after I spend 4 thousand on a new transmission only a month ago). I will never take my vehicle to this dealership again.

makeupbyrobbin

16 de jul. de 2013

Nick Ciriello was very knowledgable and attentive. He showed me exactly what I was looking for. He was great with follow up without being pushy like a lot of other salesman. I will reccomend Nick and Vera Cadillac to all my friends and family.Thank you!RJ

giustienator

16 de jul. de 2013

Well first and formost the Salesman Nick , was very friendly , so I didnt feel pressured at all. The whole experience was very relaxed and informative. He told us everything about the differance btw each model we considered, which help us make a good decision. We would definitely recommend anyone looking to buy or lease to speak to Nick cause I really believe he was able to get us into the perfect deal!!

MerpOliveira

15 de jul. de 2013

I had a great experience at Vera. My sales rep, Pavel Vento, was amazing. He was very helpful and answered all my questions. Out of all the Cadillac dealers I visited, Vera was the best; Mr. Vento gave me the best deal out of all of them. Happy to say that I ended up purchasing the Cadillac ATS and couldnt be happier. I can definitely say that I will be purchasing another car from Mr. Vento when my lease is up for renewal. Thank you Pavel Vento for going out of your way to make me feel like family; you made leasing a car pleasurable.

nmbcso

12 de jul. de 2013

Vera Cadillac service has been superior. I deal each time with Gustavo Rodriguez. Not only is he knowledgable in service but he actually steered me toward buying my new ATS which I am thrilled with. Outstanding is all I can say. Kiddos to Vera Service and Gustavo.

NAborges

11 de jul. de 2013

I've driven Hondas, Lexus and Infiniti. Although service experiences at those have been fine, at Vera they went above & beyond to help and accommodate

vinyq229

9 de jul. de 2013

My experience at Vera has been a very positive one since I purchased my Saturn in 2008. I've taken my vehicle to Vera for all my service needs including oil changes, tire rotation and the like. I've appreciated Gustavo's attention to detail and courteous manner over the years and the positive attitude exhibited by all employees. The dealership makes the service experience pleasant by providing coffee and a lounge area for customers to wait while vehicles are being serviced. Gus has always effectively communicated costs involved, options, length of service time and or car rental for overnight service needs. After every visit, Gus or the valet ask me if I'd like a complimentary wash which certainly demonstrates that Vera goes the extra mile to satisfy their customers. My only wish is, that the dealership were closer to my home but that can't be helped because I live across county lines. If I upgraded to a Cadillac, I'd certainly purchase it at Vera.

Giggles7618

8 de jul. de 2013

I found the staff to be very attentive and pleasant. The quality of work and wait time was to my satisfaction. I will definitely continue to have my vehicle services at this location.

valupia

8 de jul. de 2013

Every time I bring my car for service everyone is very professional, helpful and nice! I would most definitely recommend this dealership to my friends!

AlexLo

8 de jul. de 2013

Great service and great employees lead to great customers. Honestly say I can recommend the dealer with no hesitation. Continue the great job! See you soon!

000SuperJ000

8 de jul. de 2013

The incredible customer service alone is worth it. They're honest and upfront and truly have the customer's best interest at heart. I will never go anywhere else again!

m-_decambre

26 de jun. de 2013

Very nice Service Advisor, I followed him from Maroone. However the mechanics who worked on my vehicle overlooked critical safety issues. Two days after service I had to purchase 2 new tires from Goodyear, as the tires were not street worthy, had 5 nails that were not identified, and less than 2 quarts of oil. For a road trip to South Carolina from Florida with an elderly handicapped adult and child in this vehicle that only 2 days before was 'serviced', we are so fortunate that we did not have a blow-out on the road! Will go back to Maroone in the future with my business. I have no confidence with the Service department at this dealership.

Reyniels

17 de jun. de 2013

Danielle is the best sales person ever. Will recommend her to everyone I know. Also I've been to manny Cadillac dealership, Vera is the best.

Luvin_my_CTS-V

17 de mar. de 2013

Just bought my CTS-V Coupe (Black Raven, Black Chrome Grille, Red Brembo's) and after a few days with it I still can't believe just how good this car is. It's hard to top something so good, but the only thing that made it better was the customer service I received at Vera Motors. VERA DIFFERENCE, you hear many a dealer talk the talk about their difference, but you very, very, rarely find one that actually lives it, makes it part of their culture, and walks the walk. The commitment to the customer, the engagement from the moment you enter the door, to the moment you drive away and then some. Vera is top notch, not only are they my dealer for my CTS-V but I also switched the wife's SRX preferred dealer through OnStar to Vera. If you are in the market, as I will be again in a few months, for anything Cadillac, Buick or GMC don't even bother going any place else.

MichaelMcCauley

10 de dic. de 2012

I found the car of my dreams on the internet. I called and spoke with a lady named Yvette. She was courteous and friendly and very informative. After numerous phone calls and e-mails we arrived at a deal. I flew from Richmond, Va. to her dealership to purchase my car. This was the most expensive purchase I've ever made. Yvette made it a VERY comfortable experience. Jean picked me up at the airport and processed most of my information while Yvette kept me company in small talk. Guillermo (spelling might be wrong) in financing was very friendly and helpful as well. In the limited time I spent at the dealership I was able to interact with numerous employee's including the parts dept, finance dept, and the nice young ladie's greeting the customers. They were all very friendly, accomidating, and helpful. I was very nervous after having made flight arrangements and having to drive the car 1000 mile's back home afterwards yet Yvette made me feel so comfortable with my choice AND with the dealership that I quickly became very relaxed. I would recomment Vera Motor's to anyone who wants a fine automobile at a reasonable price with the utmost in excellent customer service. You WON'T be disapointed in ANY aspect of your dealings with them!!! The 1000 mile drive back home was awesome!!! I love my Cadillac CTS V!! Thank you Yvette, Jean, and all the employee's at Vera Motors!!!!

tekcee

6 de nov. de 2012

Pretty good price on the car, howeve thats the only thing that was good, I purchased the vehicular 4 months ago out of state, Worst after sale customer service I have ever experienced in my life. I have purchased 10 plus cars over the last 15 years. I would have rather paid 5k more to another dealer with better customer service and owner support. if you want to buy a vehical and be treated great before purchase and horrible after go to this place. If anyone wants to contact me I would be more than happy to provide all of my emails to this compnay as well as recorded phone calls. Maybe you will receive better service if you are local. If you are purchasing out of state like i did consider this a warning.

Claus

26 de may. de 2012

Love my experience at Vera! I was greeted (not chased) by a sales person which did not tried to convinced me to buy anything was very helpful and honest during the process and I felt he was not pushing for a sale he was very accomodating to my needs. I end up buying the GMC Terrain and I am very happy. i would TOTALLY recommend this dealership to anyone.

kennypollock

25 de may. de 2012

Was happy with the service until I had a major problem with my 2011 Cadillac CTS-V Coupe. The rear differential over-heated (not VERA's fault) but they way they handled it and treated me was horrible. After waiting THREE WEEKS with no car, the service manager Daryl offered to make my car payment that month. Knowing it was too good to be true, I recorded the phone call and a month later when I called to find out why I hadn't received a check he replied back with "what check?" - I gave him a few chances to right his wrongs and apologize for lying and move on with the repair (they actually replaced the differential and when I got back on the road the same day it went out again... did they even actually replace it?) but instead he went to corporate before I did and lied again, telling them I "threatened his life" and accusing ME of lying about the car payment he offered. Sure enough, when I played the recorded phone call to GM Corporate they righted HIS wrongs and replaced my vehicle and treated me the way a customer who just bought a $75,000 car should be treated. Be careful when dealing with this dealership!!! I bought my second CTS-V Coupe from Ed-Morse Bayview on Sunrise and US1 and they have treated me like royalty; the way a customer should be treated!!!

lomanz

25 de abr. de 2012

good people to work with,well trained in there jobsQuality workman ship the writers know about the cars they are servicing Sales person was very good explained all

123ken

13 de mar. de 2012

We purchased a Cadillac SRX our purchase experience was professional and exemplary relaxed atmosphere they treat you like family this will be my dealer of choice for all of my future purchases

CADILLAC BUYER561

26 de abr. de 2011

Complete lack of organization and professionalism!!DO NOT DEAL WITH THESE AMATEURS IF YOU VALUE YOUR TIME.A COMPLETE WASTE OF TIME. YOU WERE WARNED HERE!!I went through independent financing on 3 different 2010 CTS, they sold the first out from under me. The second was delivered in, and after a 6 day wait, they then discovered it was not the luxury model as promised. They call me back the same day stating that they found another matching my description, I proceeded with the financing paperwork for the third time, they get the wrong color delivered. These guys are not fit to be in sales, not just the salesmen, bit management as well.

embassy123

5 de abr. de 2011

traded 2008 cts lease for a new 2011 cts lease on jan 31st 2011 at 8 pm in the evening.on feb 1st the very next morning i recieve in the mail an offer from cadillac that states if you trade your existing lease in for a 2011 lease we will rebate you 4 payments on your old lease in which i had 2 remaining and give you a new set of calloway golf clubs....when i spoke with yvette and jorge morales they told me alot of people were complaing and they would take care of it..keep in mind that vera williamson cadillac has a 3 day return policy for any reason .....4 days later they called me and said we are sorry but you signed the lease the night before the offer started..so warning to anybody thinking of purchasing a car from vera williamson cadillac buick they are unethical and dishonorable and i would never recomend them or ever purchase a vehicle at that dealership......

youpawn

18 de feb. de 2011

Her professionalism, friendliness and ease of doing business was extraordinary, I haven't ever had a car buying experience like this before; call her, she truly cares about the customer and the experience no pressure, laughs and excitement after all, your buying the second most expensive item, I've already set an appointment up for my Mother to buy a Regal from Yvette, she's great! Thank you!