big mike

6 de feb. de 2016

fast and friendly service nice to have greater meet you in service isle

Candace S.

21 de ago. de 2015

Even with rough credit and a foreclosure Ryan and Chris Howard got me into a amazing 2009 Jeep Grand Cherokee. It needed service and Chris Howard not only Ok'd the repairs he gave me a loner to use the next 3 days. I couldn't get back til then do to health issues. Ryan kept in contact with me thru the whole process, he a true professional, as well as a very kind man. By the way, they drove all the way to Lake arrowhead to pick up my trade and the car in question for the repairs. You need a car and aren't sure you can get financing go see Ryan. Call ahead and make sure he is there, you won't regret it.

Michael

27 de jul. de 2015

Thanai Torrez did a wonderful job helping us to pick out our new JEEP...she was very patient, knowledge, and great personality.

Consumer83

13 de jul. de 2015

I just purchased a $37,000 Jeep Compass about a year ago, I needed to have something replaced because I broke a panel covering the speaker. Well I was only charged for the part, their gesture. I agreed and I only paid a small $40 fee for the part, no charge for installing it. They wouldn't charge to install, still within the 36,000. Well I left thinking that was that. I go to wash my car and realize that one of the service members thought it would be funny if they literally tried to rip off another panel, this time by my electric seat controls. I was so upset, went to talk to someone in management. They agreed to replace it, after this was completed as last time something just happened to be broken, I re-checked the car and something else was broken. Seems that this dealership is trying to make me return again and again for nothing to warranty out the parts and make money off the Jeep that way. I don't have time to just spend at the dealership and do NOT appreciate them breaking something else every time I get something fixed. Avoid doing business with these people. Thinking back, I can absolutely say confidently that when I purchased this vehicle I was abruptly OVERCHARGED!!

gpiper

2 de jul. de 2015

I took my car in for repairs, had to bring it back again and found out warranty was never submitted! Lazy & unprofessional service advisor!!! I

GMC SR & NGC

18 de may. de 2015

My wife and I had an oil changed done today. Our service tech was "Jeffrey Deronde" who was just a wonderful individual. He treated us with a lot of respect and was very,very courteous to us. This has been on of the best times that the service and time for the oil change to take place. I would give the company & Jeffrey a 100 % rating.

DWSaxton

28 de abr. de 2015

I have purchased two(2) Dodge Ram Trucks (2012 1500 and a 2014 2500). The buying proces was ok. The sales people were eager and friendly. The service staff are professional and any problem large or small has been addressed and corrected in a timley manner. Thank You Victorville Motors.

Maria Lopez

1 de abr. de 2015

Honda civic Walter was my sales person he did very goog, delivery coordinator Marie she did very well

Dvina

28 de mar. de 2015

I bought Dodge Challenger , very happy with sales person Jim and Marie delivery coordinator helpful with every step of the way.

Linda S.

26 de mar. de 2015

I purchased my used 2011 Jeep Grand Cherokee Laredo from Ryan and Jim. Ryan listened to what I wanted in a vehicle and within minutes came around the corner in the perfect car for me! He was off the next day, so Jim took care of me. He ensured the deal was fair, complete and within our budget. Everyone at this dealership was helpful and friendly from, Ryan and Jim to Mike in Finance and Marie, the delivery coordinator. You cannot go wrong with this staff.

Timothy Garrrans

26 de mar. de 2015

2015 1500 Ram Great sales process Adam Great guy, see him!Marie Great Job!

Greg

18 de mar. de 2015

Bought a 2015 dodge challanger, ha a great experience. My salesperson, Caitlyn was fantastic and my delivery coordinator Marie was great.

Sam

15 de mar. de 2015

Trade in my car Was upside down on loan Went out of their way and made it happen Have 2015 Dodge Dart

Kelly Conard

14 de mar. de 2015

Great people, service, timing, etc. everyone from start to finish was helpful and well informed. Jim Buttons, Marie, Josh helped. Along with the guys who got us a great deal!!

SoniaR

14 de mar. de 2015

The Lord makes miracles everday and that day I walked in they said it could happen. I had been turn down at another deal and I'm glad they did. At Victorville Motor Chrysler dealer, they give good service. Thanks for being a part of my miracle.

we came in just to look at new trucks

14 de mar. de 2015

Husband is very happy with his new truck. Give us some time to see if all is well with the purchase. Ha haAllen - great job Marie - great job

Tyler Quaranta

13 de mar. de 2015

Very friendly helpful and thorough staff. The sales process was very easy. Gil was my salesperson and Marie was my delivery coordinator. They all did a fantastic job!

sisco elekana

12 de mar. de 2015

Bought the dodge journey great service Jeff Knapp was really good I'm very happy with the service and the car I would to thank Jeff and Marie for helping me out and picking out the best car for me and my family we are very happy and excited and can't wait to take it home

Mike cage

11 de mar. de 2015

Overall everything was excellent I walked in thinking I was gonna have no luck and to find out I can get approved for a car mo was excellent and Marie as well

henry

10 de mar. de 2015

I got this ram truck from this dealership. The service n there team members was great. My salesperson ryan and emmanuel was great people. Delivery cooridinator marie was very helpful with my new vehicle. She was great. Explain everything was good.

etol

9 de mar. de 2015

Brian rodriguez our sales rep. was a great help. He really wormed witb us and gave us the best possible deal. Marie was also great and friendly . She made the process very fast and easy.

James

9 de mar. de 2015

Tony H was our sales person. He was outstanding, worked with us and got us the price we wanted. Marie was our delivery coordinator, she took the time to explain everything to us. The best car buying experience we have ever had!!! Bought a ram 2500.

Couple from the Mojave dessert

8 de mar. de 2015

I was very impressed by the service we received today. The staff was very accomodating and friendly! Love the customer service our salesman Jeff Knapp was very knowledgeable about every vehicle we looked at. Our delivery coordinator Marie was so friendly and knowledgeable about all features on our new vehicle. From stepping out our old car to financing and delivery we were thoroughly satisfied!

Couple from Fort Irwin

8 de mar. de 2015

Impressed with the service we received from stepping out our old car to delivery of the new car. The staff were very accomofating and professional. I would recommend this dealership to my friends.

kel

8 de mar. de 2015

I had an excellent buying experience with jim buttons. When I thought there was never a chance to buy a car he made it happen. Maria was also wonderful as my delivery coordinator showing me everything about my new car

Motofox4

7 de mar. de 2015

15 wrangle unlimited tony Hayes is a super star and Marie walked me trough the car and was loaded with info. Thanks guys

jo

7 de mar. de 2015

Jonathan was awesome and also deliver coordinator,Marie was very explainable with features.outstanding..

Aaron Vogel

7 de mar. de 2015

Overall great experience, they were very patient with me ordering my car, tracking etc. They were helpful all the way and very supportive overall. Big thanks to Don for helping me with the deal and everything overall. Also thanks to Marie for being helpful and showing me all the little ins and outs of the car.

DHart

4 de mar. de 2015

Outstanding customer service, and appreciation. Buying process was very expedient, and helpful.

James Mosley

3 de mar. de 2015

I was taken care of very well. Bought a new 200 today. Emanuel did a great job. My dealer coordinator was very focus and outstanding showing me my car.

Nadia rodriguez

3 de mar. de 2015

We got a 2nd car and definitely was a great service and our sales person was Anthony sellers he was awesome and very helpful also the delivery coordinator Marie was excellent , nice, 5 stars in everything !

Don and Sherrie Short

28 de feb. de 2015

I would reccomend this dealership to anyone. The staff was friendly and very helpful as well knowledgable about their product. Tony was very pleasant to work with and Marie was very helpful in setting up our phones andshowingbus every feature in our new Ram 3500.

Gail

27 de feb. de 2015

The staff here are very customer service oriented. I have been with this company as a car buyer for almost 2 years. I get my vehicle seviced here and i just bought a new vehicle today. Jim Buttons was my sales rep and Marie Lacrue was my delivery coordinator. They where both awsome and my experience as always has been a good one. This is my second vehicle from Victirville Motors.

Jessbdaygirl

26 de feb. de 2015

Amazing customer service. Amazing experience buying my first car

JT

26 de feb. de 2015

I just bought a Chrysler 200 from this delearship, and the only thing that matches my excitement for the beautiful car is the great staff that helped me get it and helped me get comfortable in it. I'll be coming back for sure! Talk to Jim or Brian and try to get Marie as your sales coordinator if you want the best service possible!

Kitty the newlyweds

25 de feb. de 2015

Mo greeted us with a friendly, easy going attitude. He listen to our wants and needs, and helped guide us in the right direction. We had been to another dealer 10 minutes before this, and was not happy with their service. Mo gave us the Royal treatment. They worked with us in our budget and did everything in their power to allow us to drive off the lot in our new Ram Truck. Marie gave us the grand tour of the building letting us know where we can go if we need service, help or just to buy extra accessories. I have never been to a dealer who gave me a walk through letting me knows where to go or whom to contact if needed at a late date Coming to Victorville Motors was an awesome experience, we will be back in the future. I highly recommend to others. Ask for Mo he is a great guy who will do his best to get you what you want.

wcdrifter

18 de feb. de 2015

Sales worked really hard to get deal done. Really like how they assign you a service adviser so you see the same person and they get to know you and your vehicle

tom1812

22 de ene. de 2015

Paid them $110 to take my Dodge Viper for a xxxxxxx joyride. I brought my Dodge Viper in for a slave cylinder replacement. They replaced it and then took the car for a 2 mile road test to test it. That seemed to be fine so I brought the car back a month later because of a noise. I personally took the shop foreman on a drive so he could hear the noise. I then left the car with them for one day so they could diagnose the cause. At this point they took it upon themselves to take my Dodge Viper for a 24 mile joyride doing god knows what. As if a 24 mile joyride and 2 and a half gallons of wasted gas wasn't enough. They then decided to lie on my receipt and put the wrong mileage. Saying they only drove 10 miles for a "road test". There was no reason to take the car out again. They already heard the noises when I drove them. Even if they did want to take it out, anything more than 2 miles around the block is excessive and unnacceptable. Apparently they think I'm a moron and don't watch mileage. I have given the dealership 3 grand in services and they thank me for my business by racing off in my $50,000 car for their own xxxxxxx amusement. Total violation in trust. This dealership has absolutely no respect for their customers and their cars and no integrity whatsoever. I will never do business with them again. I wish I could give 0 stars. Avoid at all costs.

Patrick rayvon

16 de oct. de 2014

I bought my brand-new 2014 ram 1500 from them, there still department make sure they got the deal that I wanted done for the end for the truck but I wanted their service department is also excellent right there fast on everything right up front about when everything is going to be done and how long it's going to take always do business with Victorville Motors and have always done business with them

valley hi never again

8 de sep. de 2014

My wife and I just purchased a Durango, and I believe we received a good deal, maybe not the best deal you could get, like you would on a holiday, but a good deal. They just had the right vehicle at the right time. They were honest and stuck with the Truecar price and then some. It was a great experience. A year ago I bought a challenger from them, and after having the greatest car buying experience, I knew I would be back. Even the service department does a fantastic job, and is much faster than Valley Hi, which is the the worst dealership to plague the high desert since Robin Pellisiere left, or Rancho which is slow, but still better than Valley Hi. I really cannot say enough good things, and I normally hate doing reviews, but I will most definitely buy from them in the future.

hollawil

20 de ago. de 2014

When i came i was coming back from my tour in korea i had my dad buy a car for me from his so called freind who is a manager there the salesmen we Bought the Lincoln aviator from took advantage of the fact that we trusted this so called friend. I've had this xxx not but a year and a half and ive Have had multiple problems already, I tried to trade it in and got told I would need to put $8,000 down because I was upside down by about 6 grand. With all the problems it has the best compensation they can give is a loaner car for free but I would have to pay for all the work to be done needless to say I'm stuck in a price of xxxx with no way out

cjack21

6 de nov. de 2012

Refused to sell car for the price on the window and claimed it was a mistake then tried to up the price 10 thousand. Dealer should of honored price since it was there mistake. I think it was a scam to get people in the door. Called corperate hopefully they make it right butnot holding my breath.

garus711

1 de dic. de 2011

We bought a used 2005 dodge durango. Beautiful and in prestine condition. We were given two car keys. Upon arriving home we discovered only one of the keys worked. We immediately contacted and notified our salesperson (Earl, he was very courteous to us) that one of the keys did not work. He said bring it on down, and the service dept would take care of it. Next day (11/29)we bring in the keys as stated and were told by a young man at the service dept that we had to pay over $200 to fix the key. (Excuse me, but we are not talking about a key that opens the White House).My wife explained and pleaded that we just got the keys with our recently purchased vehicle and it did not work. According to the young technician, his boss insisted that we be charged. Further, adding insult to injury, he told my wife that we may have damaged the key by accident, hence, justifying the outrageous key repair fee.My wife asked to speak with sales manager Bret. Before being allowed to speak to Bret, she was told that if the sales department (in the same dealership mind you) would like to pick up the tab, then that is their option to take it out of their department budget. I thought a dealership worked together as a team. We initially believed that this dealership had a genuine team of sales and service personnel that was exempt from the mystic of auto dealerships rolling out the red carpet- with many strings hidden and attached underneath. But, unfortunately, our recent experience with how a customer is treated after the sale makes us believe otherwise.I hesitated to buy American due to the notorious quality of the cars I have had in the past versus the more reliable and quality Japanese cars. This Durango purchase was my attempt at trusting the newer genre of American made cars.Sure, after much unecessary persistence (and assistance from Bret), we finally got our key repaired free of charge. But, I sure hope that my vehicle remains better built than the teamwork and service my wife and I had just witnessed at the Victorville Motors (Dodge & Chrysler) dealership.Does this apply to all personnel working at the delarship ? No, but our first impression is definitely tarnished. For the record, my wife and I did not accidentally or intentionally damage the key. It was broken to begin with. Would I recommend and/or purchase my next family vehicle from this same dealership?......a disappointing, No.