Mark Martin

5 de ago. de 2016

everything was perfect when I took the car in for the recall

Danny Kessler

1 de ago. de 2016

Brought my vehicle in to the Quick Lane for an oil change. The service was good.

Gary Zulinski

30 de jul. de 2016

Tracy did a great job! with setting my appointment and meeting with me when I arrived!

Kelly B

5 de jul. de 2016

I woke up to find the tires and wheels of my 16 explorer had been stolen. My vehicle was sitting on the ground, with the exception of a landscape brick. I called the village ford body shop in a panic. I was reassured within a second by the village ford staff that all would be taken care of. I provided Jason MacDonald, the sales operations manager, my claim number, and he assured everything would be ok. Jason arranged transportation for me and ensured everything would be stress free. I couldn't even imagine better treatment! Village Ford made the arrangements for my vehicle to get towed there. I live over an hour away and was thrilled to not have to deal with my insurance company. I came to the dealership and was greeted by Jay Sturtz, Bob Wheat, and James Cosgro .. The entire management team was there to welcome me by name. My vehicle was in the body shop, I received a call from Rod Gill, the body shop manager within 1 hour of my vehicle arriving! I felt like I was the highest priority! Upon my arrival I was able to visit the Village Ford Cafe, where I had lunch! Village ford has their own chef and cafe, which you won't find anywhere else . Everyone greeted me with a smile and I felt like family! Jason MacDonald made sure I was taken care of and then I was on the road. I received a call every step of the way, and my vehicle was ready before promised. When I picked my vehicle, it looked as good as the day I picked it up! Thank you Village Ford, for under promising and over delivering! I always feel like family! Village ford is the place to go. Just when you feel like everything is great- they out do themselves. They even have a concierge who was with me every step of the way! Even though, there are several dealerships on the way, I will always go the extra mile to village ford! Thank you village ford, for taking care of my friends and family for the last 35 years- I will be back in a couple months to get a new vehicle! It's not very often that you find a dealership that makes you feel I like family! They are better then 99.6 percent of ford dealers in the country( via ford presidents award) and if you step one foot in the dealership, you will know why! You're always family at Village Ford! Do not think twice, Village Ford is the place to be for any vehicle need!! ( they deliver ). I will pass every dealership on the way to village! It is truly your home away from home. Don't waste a t time. Village Ford is the ONLY choice!

Liliana Serratos

12 de may. de 2016

My first lease. A 2016 ford escape. Staff was very helpful and willing to help me find the best option. Very patient with me.

Melinda Younkin

11 de may. de 2016

Staff was very helpful. I appreciate the way they kept me informed giving me updates on work progress.

Lori I.

10 de may. de 2016

From the front desk clerk, to Joe our salesman, and all the way to the General Manager, Village Ford is run like a well oiled machine and everyone is very nice and respectful of a customer and their time. There is great attention to detail. Thanks for the excellent experience! We will be back and glad to send our family and friends to you as well!

Antoinette Toth

7 de may. de 2016

My service rep, Becky, is outstanding, pleasant and excellent at her job.

Rajeshwar Adepu

7 de may. de 2016

I've leased FORD FUSION 2016, Excellent, YES, They were very helpful.

Anthony Rzucidlo

7 de may. de 2016

Had to have a taillight replaced. Service went very quickly from the time I arrived to when I left. Very pleased.

Antonina Ozog

7 de may. de 2016

I went in for an oil change and was told it was going to be 2 hours. That is not bad especially without an appointment. But, thankfully, it was under the time. The gentleman behind the counter was very kind and helpful.

Yousuf Aboutaam

14 de abr. de 2016

Excellent work, best service I have every recieved.

David Sevon

12 de abr. de 2016

I, along with my wife purchased a 2015 Edge Sel. The salesman Ali Berry was very helpful in guiding us to the right decision. Ali showed us all the options and answered all the questions. He really put our mind at ease since making any investment of this kind can be a stressful situation. We would recommend him to any of our family or friends on their next purchase of a vehicle. Thank you for employing such an individual.

Patricia Ostroske

4 de abr. de 2016

Staff was excellent, Fusion is like a dream drive and I sure love my Remote starter! Competitive pricing and trade-in value!Thank you

Barry Horne

30 de mar. de 2016

escapegreat service. answered all of my questions. thank you

William Davis

28 de mar. de 2016

Great job. Jim Bowling was a great salesman. Very patient with us.

James Collins

23 de mar. de 2016

Had a great experience with Brian Bartholomew helping me purchase my Explorer Sport. Couldn't have been better. Would highly recommend him and them for anyone looking for a great vehicle!

Jessica Trzok

21 de mar. de 2016

Omar was very helpful and made me feel like family. I am very pleased with the transaction all around!

Mark Martin

21 de mar. de 2016

the quick lube mgrs are always very helpful and really good at what they do

Damaris Casado

21 de mar. de 2016

My Ford Edge was serviced promptly for the parts that were available but I was surprised a Rear Wiper Arm was not on hand and I had to return a couple of days later to take care of that part.

Barbara Franchi

21 de mar. de 2016

I made an appointment for 8:30 and work began at 10:30. I would hope next time it is done a little more timely.

James Zdanek

21 de mar. de 2016

The service department makes sure my vehicle is safe for me to drive at every oil change regardless of the mileage. You just feel a lot more safe when you pick up your vehicle from theservice department then when you drop it off for service. The service department is verycourteous and helps you anyway they can. Everybody is so knowledgeable about your vehicleand offer suggestions how to make your vehicle ever more safe. I respect all the productknowledge that everybody has and the friendliness.I will never take my vehicle anywhere for a mileage inspection except Village Ford.Thank you so very much for making my wife and me feel so safe on the road.

Bill Dimovski

21 de mar. de 2016

Terrific service, as always..! Fast, reliable and professional..

Christopher Timco

21 de mar. de 2016

Everything was great. I love my C Max! And they really know what they are talking about.

Shawna Guyot

21 de mar. de 2016

I have a 2015 Edge Titanium I had problems with. They were very quick to get me in and complete the work. Everything from sale to service is top of the line at Village Ford. I love you guys. Thank you very much.

Mary Jablonski

21 de mar. de 2016

Aaron Woodward was an excellent salesman. He worked with me to find the exact vehicle I was looking for and got it delivered in the time I needed it. Very professional, friendly and helpful. I would definitely buy a car from him again and recommend him and Village Ford to friends and family.

Raymond Poshadlo

21 de mar. de 2016

Quality Service down in a timely manner. Everyone on the staff is super... especially the guys at the Quick Lane area who I've gotten to know quite well over the years... The are the greatest!And thanks for not asking a zillion questions here like way too many surveys do

Mary

21 de mar. de 2016

Very friendly and accommodating staff. Excellent service. Thank you.

Marco Duenas

21 de mar. de 2016

Excellent and very friendly staff. Brian from quicklane went out of his way to help me. I really appreciate that, keep up the good work !

Lashawn Todd

21 de mar. de 2016

I own a 2015 Ford Explorer that I have serviced at village ford. I've always had a great experience at village ford. When I come in, they greet me right away. The staff is always pleasant. I sit no more than an hour depending on the service I have done. if an issue arise, they let me know right away just in case it may take a little longer. If its going to be more than an hour, then I'll just leave and pick it up when ready. I would recommend to anyone who wants Fast, quality service to have it done at village ford. Plus the perks you get for being a quicklane customer, like rebates. Love them guys for this. Keep on doing this and I'll never go anywhere else.

Laverne Wainwright

18 de mar. de 2016

I received personalized service when I purchased my Ford Edge. I didn't feel rushed and each detail of the transaction was discussed with me and all of my questions were answered to my satisfaction.

Joe T

18 de mar. de 2016

Omar was great. I would shop there again and again.

Joneth West

22 de feb. de 2016

Asked for a rinse-off for the salt on my car. Did not get it. in the defense of the desk person I did ask for it late.

Reema Abdelnour

15 de feb. de 2016

The first sales rep ended up going on leave before we made the deal. Ali, the second rep was very good and handled the sale smoothly and saved us a lot of time.

Bernard Brosnan

9 de feb. de 2016

I have been bringing my vehicles to Village Ford for five years no, primarily because of the presence of the Quick Lane service on Saturday. The service people are always professional and make you feel like they really care for you and your vehicle.

Jill Balazsi

3 de feb. de 2016

2016 ExplorerI love going to Village Ford! My sales person Steve Miscuk is phenomenal!! He is always looking out for your best interest. We will always return to Village to buy/lease our cars if Steve is working there.The service department employees are also friendly, whenever I go there be it an oil change or other services on my car they are extremely helpful.

Daniel Gozalka

1 de feb. de 2016

Awesome! Steve Miscuk went above and beyond to help us secure the 2016 Ford Fusion in about a 6 hour time frame. Will definitely come back again!

Claudette Sieloff

1 de feb. de 2016

2016 Ford Fusion. Excellent service and Kim Ferguson was extremely helpful.

Heather Flores

1 de feb. de 2016

It was frustrating that it took over 2 months to have my issue addressed. The team always acted in a professional manner. If I hadn't had access to a 2nd vehicle I really would've been in a tight spot.

Nicole

1 de feb. de 2016

Brian Bartholomew went out of his way to find me the Fiesta ST I wanted and get it to Village Ford within the same business day that I requested it. Amazing customer service! We were able to do everything via email, and he had the vehicle and paperwork for my 2-year lease ready to go by 5pm. Couldn't have been happier (and it's an awesome car).

Kevin Oday

29 de ene. de 2016

It took a very long time to get the oil changed in my 2014 Flex. Perhaps a quicker way process oil changes might be in order. I have been to other dealerships and they have dedicated oil change lane(s), and process these routine maintenance jobs more efficiently.

Arnett Chisholm

28 de ene. de 2016

Very good. The service was timely and I was very satisfied.

Ann Oneill

26 de ene. de 2016

Just went in for an oil change, and staff noticed some little things that they took care of right away. Since I don't drive often, I don't notice things; it was good of them to check it over.

Yvonne Williams

26 de ene. de 2016

Get in and ut in less than one hour. Only complaint is receive dicount coupons after I had the work down.

Anthony Rzucidlo

26 de ene. de 2016

Very helpful. The vehicle was done within one day which was great.

FusionFocused

26 de ene. de 2016

I recently visited Village Ford in search of a used Ford Fusion. The car I was looking for was sold the previous day, according the sales rep who assisted me. I had randomly showed up without calling, so I wasn't bothered with the car being sold, but I was still greeted as I pulled up, even without an appointment. My sales rep seemed in a scramble to find me something else. I was quickly handed "certified pre-owned" information, and then walked out to look at a 2010 fusion hybrid they had. The car was alright. Wasn't really clean inside, but with it being winter, I didn't let it bother me. I was surprised that the sales rep came with me on the test drive - this was a first since I'd started my car search. During the ride the sales rep criticized Carfax when I asked about the accident report that was listed for the car we were test driving. They mentioned how accident reports aren't accurately reported and how a catastrophic accident could be reported as a minor accident, hinting that I should take Carfax as a grain of salt. I understand that it's true that Carfax isn't always reliable, but for a person trying to sell me a vehicle to tell me that, it makes me extremely uncomfortable, especially while test driving a car with a "minor accident" on the Carfax. This was the point that I decided against Village Ford, and decided I'd shop for a car elsewhere. Aside from my poor experience with the sales rep, the office was, by far, the best I'd been in. Very clean with nice furniture and decor. It felt like there was much more pride behind their used sales department than many dealerships I'd been at.

Ricky Bessega

22 de ene. de 2016

My 2014 MKS was repaired perfectly. Great Job!!!!!!!!!!!!

Greg Rojowski

22 de ene. de 2016

I had a rim leak on the large diameter rim for my Fusion. Village Ford Service polished the rim to prevent the leak and save me from damaging the tire... at no charge to me. I have had several tires replaced (through Village Ford)due to potholes over the years that I have owned this Fusion.THanks

Anna Bernardelli

20 de ene. de 2016

Experience was outstanding. Customer Service was exceptionally. Joseph took the time to look at different options. Allow me the opportunity to test drive the escape and the focus. He took the time to walk through how the vehicle at the time of delivery. Joseph took his customer satisfaction a step further after the car was delivery. He provided assistance with re-hooking my new cell phone, how to use the CD/radio, and washed the vehicle. Fantastic service!!!

Hildegard Grysiak

20 de ene. de 2016

They did a great job!! They made sure they found the problem and fixed it.

Heather Stansfield

20 de ene. de 2016

I had a great sales representative very kind and helpful.Thank you Heather Stansfield

Judith Schmitz

18 de ene. de 2016

Satisfied with Village Ford sales and service. Have had no problems.

Danny Kessler

15 de ene. de 2016

Service was very good and quick. Staff was very helpful.

Louis Conti

11 de ene. de 2016

The Transit Connect was My search to Replace the 3 HHRs' I've owned total of 435000 miles. In searching for the Transit You had the best selection by far and your location is between work and home. Then I walk into the dealership and was welcome at the door. That's when I meet Paul a Real Guy that was well informed on this Vehicle. The TRUST was there from the greeting to the Sale. The Village Ford Experience was the best and there isn't any reservations that I purchased the right vehicle or choose the RIGHT Dealership! Extremely Satisfied !!!! Thank You Louis Conti

Return Customer

11 de ene. de 2016

AS usual, Village Ford treats their customers the way they like to be treated. Very professional and very friendly. Leased a new Mustang which replaced a 2014 leased Mustang.

Barry Horne

9 de ene. de 2016

Very happy with the service . The service department was great to me

Stephen Wegher

9 de ene. de 2016

Nice people, good service...on time...will return for future repairs...

Shari Ebel

8 de ene. de 2016

Purchased a 2015 Ford Taurus. My salesman and the finance dept. Was very helpful. Fast friendly service too.

Loyce Turpin

8 de ene. de 2016

Not only were my issues with the car dealt with, my communication with Becki made getting the car dropped off and picked up despite me being out of town easy.

Jacquelyn Proia

7 de ene. de 2016

I leased a 2016 Escape. The salesman was very knowledgeable took the time to find the right vehicle for me, answered all the questions I had about the vehicle so that I could narrow it down to the one I chose. I was greeted each time I came through the showroom door.Several years ago I purchased an Escape from another dealer ship but never got good service from day one, that why is why I am back to village ford.

Nancy Demaria

6 de ene. de 2016

I purchased a Ford Escape SE. The service was great and wait time was at a minimum which was fantastic for me.

Grankel

6 de ene. de 2016

Leased a 2015 F-150, Excellent service, very helpful will purchase/lease again from here no question. Thanks Village Ford!!!

Wesley Knight

6 de ene. de 2016

The person at the counter was extremely helpful. Gave us the best deal we could get without pushing. Just a good experience. we will be back.

Ronald Mcintyre

6 de ene. de 2016

I leased a 2016 Ford Explorer from Village Ford in Dearborn. The salesman was very friendly and helpful. I would certainly recommend this agency to anyone.

Brenda Kuznicki

6 de ene. de 2016

The service department kept me apprised to everything they were doing and when extra work needed to be done. The car drives like it did when it was new. Thank you.

Joshua Davis

4 de ene. de 2016

f-150. The service by Mr. Andre Woods was wonderful.

Focus customer

4 de ene. de 2016

Quick and fast - Village seems to have the most knowledgeable service staff and technicians in the SE Michican area.

AM

4 de ene. de 2016

This is my third vehicle leased from Paul Anderson, and he is always great. I live out by Ann Arbor now, but I keep coming back to Village Ford in Dearborn to deal with Paul.

Sidney Faber

1 de ene. de 2016

Joe exceptionally helpful... actually came to our house in Oak Park to deliver the car.... under the circumstances, best deal I could have gotten...

Sharon Shaw

1 de ene. de 2016

The repair on my f150 was great I feel the dealership took too long it was at least 4 days longer than they told me it would cost me an extra $100 on my rental which I did not appreciate

Patricia Holland

28 de dic. de 2015

Lease was up. Ford Fusion 2016 - service good, staff good.

RKaiser

28 de dic. de 2015

I had an excellent salesperson named Kim Ferguson. She was extremely responsive & professional and was able to find the right vehicle for me. I would highly recommend her to all of my friends and family.

Vincent Santioni

28 de dic. de 2015

Fast and friendly service. Ford approved parts are always used.

Darla Schultz

25 de dic. de 2015

Your representative, Ron Clark was very pleasant and helpful. He assisted me as soon as he was free and took excellent care of me. All of my questions were answered and he sold me what I wanted. The weather was dreary, but, Ron was very upbeat and cheerful. Vinnie assisted me with the tech information on the car and said I could call or come back if I needed more help. Even the man behind the desk when you walk in was nice and helpful. I will be back when it is time to get a new lease. Merry Christmas to all at Village Ford.

James Laurain

22 de dic. de 2015

Leasing a Ford Flex, my salesman "bent over backwards" for me. The entire staff was very helpful with this lease.

Earl Auty

22 de dic. de 2015

My service advisor, Beckie, was AWESOME. She made the whole experience an excellent one. She went above and beyond to insure my vehicle was not only repaired but clean!! Thanks

Matthew Ungaro

22 de dic. de 2015

Very receptive, open and concerned with our current automotive situation and created the bridge to get us into a new '15 F159 XL 4x4 2.7L twin turbo ecoboost V6.

Jeremy Ostrom

21 de dic. de 2015

I had to get my engine cooling fan replaced and, as always, Village did a great job.

Steven Keller

18 de dic. de 2015

i mixed up my dates and showed up Dec 15 instead of Jan 15.you guys at village ford made no hassle about it and took me right innice, informative, professional, courteousyou guys rockthat's why i'll never go anywhere else than village ford

Roseann Andrus

15 de dic. de 2015

Our Service Advisor (Rebecca Audritsh )was honest, friendly, ALWAYS kept me in the loop and updated with what the service dept was repairing on my car. I felt like I wasn't being "Scamed" / "Robbed" by a dealership / Mechanic. I was VERY SATISFIED with Village Ford and will ALWAYS bring my car repair needs back to Rebecca. She deservers to be recognized for her professional customer care service that I was given.

Christine Zech

13 de dic. de 2015

Ford flex. The service provided by your general office staff was very courteous and prompt. Also our salesman Andre Woods was Excellent! He helped us compare the vehicles we were interested in and choose the one that was best equipped to meet our needs. He also helped us to find the best discounts available and which helped our budget !!

Terry Leaga

10 de dic. de 2015

Our entire family has come to Village for years. The staff is always welcoming and helpful. Our sales person Chuck Fay is a joy to work with. We always leave satisfied with the service and our vehicle. Thanks!

William Griffin

8 de dic. de 2015

The parts for my repair were in national parts backorder so that took time, but not your fault. I may still have the noise at start up I brought in for. Trying to localize/verify before bringing back. Other than that happy with service received.

Mark Bunge

8 de dic. de 2015

I like "The Works" oil change & check-up, which included a free car wash this time! (Maybe all the time?) The only drawback is that there is typically a 1.5 to 2 hour wait.

Deborah Kibble

8 de dic. de 2015

Becky was very helpful while covering for my regular service agent Zack. The repairs were handled in a timely manner and all seems to be working fine. Thank you!

Carol Spaeth

3 de dic. de 2015

Purchased a new 2016 Escape. My lease was up in February but due to the deal available I bought a new one early. Everything went great.

Raman Ranganathan

2 de dic. de 2015

Good timely work and quite satisfied with the task

Ruth Ciocan

2 de dic. de 2015

As always these young men are kind, courteous, and helpful. I came in with a problem with my turn signal. Since the weather was good, they said it was quite a while since I'd had an oil change. I had a book and " more time than sense" so said go ahead. Brian came out later and showed me the filter (gross!) so I got everything done, finished my book, and felt that I had accomplished a big project before the snow comes.

Andrew Lauri

2 de dic. de 2015

Fusion SE. The service was excellent. The staff was helpful in explaining the options for purchasing the vehicle or leasing. Also in helping to make sure I would be able to drive take delivery of the vehicle when it would be most convenient for my schedule.

Anita Walters

2 de dic. de 2015

Service was done well and promptly.However, I will have to come back to get a recalled part installed because the mechanic went to lunch.

Jeffery Spencer

2 de dic. de 2015

Mr Celentino did a fantastic job. Very thorough and organized. Purchase went smoothly.

Mary Killewald

1 de dic. de 2015

The service was faster than I expected and the service rep was very nice

Kimberlee Cwiek

30 de nov. de 2015

I got there with less than 15 minutes before close but they still took me in and serviced my vehicle. Did not have to take time off of work for it. Thanks!

Anthony Rzucidlo

30 de nov. de 2015

Repairs were made accordingly. Everything seems to be working out just fined.

Pam Frasure

30 de nov. de 2015

I am always satisfied with my service at Village Ford. The staff is very knowledgable and helpful.

Gail Berry

28 de nov. de 2015

Staff extremely polite, helpful, and determined to provide the best possible outcome.

Diana Johns

27 de nov. de 2015

Fast service, quality work, great price - a great place to buy or service your car.

Catharine Ratledge

26 de nov. de 2015

Had a front end alignment performed after some parts were replaced on the steering system. The job was performed quickly. The personnel were good to work with and called when the work was complete. Nice experience.

TC

21 de nov. de 2015

I may or may not recommend your service department depending on the need. For warranty work - yes. This was the primary reason for my visit (recall). Easy appointment set up, drop off and pick up. Car was ready when promised communications to me were as committed. However - when I was there, I also needed an oil change. For convenience, I had it done by you. Oil change and an air filter - over $70! Sorry - I won't be back for service that I am the one paying for it. The same service at my local oil shop would have been $40. Your rates are too high!

Sandy Kolar

21 de nov. de 2015

I've had my Focus for three years and started bringing into Village for service because it was under warranty. The service has been so good that I continue to use Village even though I've had a mechanic I've known and trusted for 30 years.

Conchetta Harris

19 de nov. de 2015

Everyone I was in contact with was very professional while remaining very friendly and helpful. I was most appreciative of the shuttle service.

Ms Kidd

19 de nov. de 2015

I loved my salesman Rob Ecie he went above and beyond to make me feel comfortable and well taken care of! Unfortunately the other employees at the dealership didn't take very good care of me once I purchased my truck.... For example! The floor paper was still down and the weather tech floor were in a pile in the back seat, the screws to my license plate were laying on my bumper, the for sale stickers were still all over my windows!! Also the key lock box was still on my driver side window! Then I noticed I only had half a tank of gas... I was like well what a way to take care of your customer that had been patiently sitting here for over 2 hours.... Like I said if it wasn't for Rob Ecie my business might have went elsewhere he was apologetic and tremendously helpful.

Thomas Kelly

18 de nov. de 2015

It is always a pleasure to do business with Brian Bartholomew at Village Ford! He takes great care of me and my family!

Anita Dever

18 de nov. de 2015

Staff is very helpful. Service are is always clean and welcoming.

Laurie Cooper-lundy

17 de nov. de 2015

Staff was very informative and friendly. Service provided was very quick.

Thomas Jeszke

16 de nov. de 2015

Perfect. It was the smoothest and simplest vehicle transaction I've ever experienced. I'm very pleased.

Eva Redwine

15 de nov. de 2015

I am leasing a 2016 Fusion for three years. This is a repeat because I loved my 2013 Fusion. I don't drive every day, but when I do, it's a good ride. The salesperson was patient, helpful answered all the questions I had re: cost, difference in model from 2013, purchase, short term lease,etc. I am very pleased with my new vehicle.

Evelyn Sobieray

14 de nov. de 2015

Fast,efficient,courteous...enjoyed courtesy drive home and pickup....so helpful...

Donald Kane

12 de nov. de 2015

My safety recall problem and oil change,etc. were all taken care of in a reasonable time so I was quite pleased.

Cheryl Piceu

12 de nov. de 2015

Village Ford rocks! My sales person listened to my needs and delivered exactly the vehicle I needed at the price I needed and went above and beyond to help me return my former, company provided vehicle!

Theresa Martin

11 de nov. de 2015

The experience was, in fact, enjoyable. While I waited three other customers and I had an lively conversation.

Kevin Dutcher

10 de nov. de 2015

Village Ford needs to stop the erroneous texting messages to the customer's cell phones.

Glen Smith

9 de nov. de 2015

Friendly staff, quick turnaround, shuttle to bring me back to work.

Barbara Freeman

9 de nov. de 2015

Love this place and you do a great job keeping us informed about what a t is going on with our vehicles. Thank you keep up the great work.

Michael Rodriguez

7 de nov. de 2015

Village Ford Quick Lane Service is fantastic. They always do a great job on my vehicles. Highly recommend them for any service.

Lucille Berkowski

6 de nov. de 2015

Friendly personable staff. Work completed timely. Only problem I had was that I had to bring my car back the same day because of a faulty piece that was installed. Problem taken care of promptly and courteously. Hoping everything is okay now.

Sam Wildt

6 de nov. de 2015

The people that work at Village ford, just need to continue doing what they do best. Continue servicing the best service possible

Lynda Beaton

5 de nov. de 2015

I just really feel like you value me as a customer.....what a pleasure to make care maintenance a great experience. No pushing of unneeded services and really listening to customer was greatly appreciated

roxanne daniel

3 de nov. de 2015

Excellent. This is my 3rd lease on a fusion. I love this vehicle.

Bernard Licari

2 de nov. de 2015

Brought vehicle in for oil change a tire replacement. Service was performed in a timely fashion.

Margaret Gaydos

2 de nov. de 2015

Even though I had an appointment, the advisor was 15 minutes late.

Paula Stafford

2 de nov. de 2015

Becki put me in a rental car for the recall of my Focus. She was absolutely wonderful and very helpful for my situation. A year ago I wanted to be scheduled for the recall, but a gentleman named Mike told me I could not have a rental car. I live alone and would not be able to go to work. Becki changed the situation completely around and I thank her very much!Excellent Service! Good things to say from a satisfied customer!

Gregory Mitchell

1 de nov. de 2015

I knew exactly the car I wanted and Brian Bartholomew was able to quickly find the vehicle, get it to Village Ford, and complete the sale

Rachel Fews

31 de oct. de 2015

It was time for my 09 Ford Fusion Oil change, every thing went WELL. The staff was friendly and professional. The Coffee was fresh, plentiful and delicious.

Kathryn

29 de oct. de 2015

I leased a 2016 Escape. My salesman Chuck Fay was most helpful, as always, in getting me the vehicle with the options I most wanted for the best price.

Paul Hodges

27 de oct. de 2015

Jason MacDonald was both personal and professional. Exceeded my expectations !

Thomas Skrzynski

27 de oct. de 2015

Was pretty disappointed to hear I have 200 cars in front of me to repair stuttering problem with engine. Makes me wonder why no recall & I wonder why our local news stations don't know about this problem. I think with our new car purchase in the future we're going to go with another brand. Just not worth the wait and time involved.

Christine Babinski

27 de oct. de 2015

Leased a Ford Escape - respect Village Ford - always lease/purchase from them

Bill Imeraj

26 de oct. de 2015

I have a 2006 pre-owned ford focus, that I purchased in april 2008, the service was great as always, and yes the staff was helpful!

Bernard Moner

24 de oct. de 2015

As usual, a professional and courteous experience. It is always a pleasure to have my vehicles serviced at the dealership!

CM

21 de oct. de 2015

I was greeted with a smile. The employee at the front desk was friendly and accommodating. I later met with my service advisor, Rebecca, who I was totally satisfied with that day.

Ann Chatman

21 de oct. de 2015

Good the wait was a little long, however it was worth the wait time to get my car ready for the winter months.....

James Jorgensen

21 de oct. de 2015

Tracy did a great job of getting me check in and getting the work done in a timely. And Jim in parts got my mud flaps in fast.

Nancy Berris

17 de oct. de 2015

Good experience. From dropping off vehicle to repair and cost reasonable.

Sharon's Heating & Air Conditioning

15 de oct. de 2015

Sales man very helpful and thorough from start to finish, we were in a hurry and he was careful to explain all details.

Karl Brubaker

14 de oct. de 2015

I purchased a Fusion after turning in a lease of a focus. I love the car much bigger than the focus and I love the touch screen. Ron Clark did a great job in getting me the vehicle i wanted. Good experience all around.

Patricia Montgomery

14 de oct. de 2015

My experience at leasing my new 2016 Escape was good, mostly due to my salesperson, Ron Clark.

Kimberlee Cwiek

14 de oct. de 2015

I came in at 5:47 p.m. just checking to see if they could get me in but knowing that I was too late. They said "we can do it with no problem." Its was wonderful, very efficient and not a long wait. Great Job!

Mary Black

13 de oct. de 2015

I was very pleased with the service at Village Ford. I was in and out for an oil change within 30 minutes.

Janith Kirby

13 de oct. de 2015

Very friendly and helpful. Shuttle even drove me over to local restaurant so I could have lunch while I waited for my car to be repaired.

Daniel George

12 de oct. de 2015

Village Ford has always treated me very professionally. I have had two experiences with my vehicle being repaired in their Body Shop. Both times, the work was excellent, the work was completed in under two weeks, and they called me to keep me informed at all steps through the process. I keep going back to them because I know I can depend on them. Why would I go anywhere else when they always treat me so well!

ND

12 de oct. de 2015

Returned a clean car. Was completed in an appropriate amount of time. Kept me informed via text as to the status of my appointment. Very well pleased.

Richard Harrison

9 de oct. de 2015

I have been purchasing and leasing Ford vehicles from Village Ford for over 35 years. I am confident that I am being dealt with honestly when I buy or lease my vehicles at Village Ford.

Judith Garrity

9 de oct. de 2015

came into the dealership for an estimate on a vehicle I was interested in and several hours later I was driving home in a new car. Amazing, everyone was so friendly and eager to help meet my needs. Thanks to Joe Celentino, Bob Wheat, Vince and Financial manager and everyone else who help to expedite the process!!!

Janet Hubacher

9 de oct. de 2015

Totally took care of my 2014 Escape's flat tire in a timely manner. Waiting now for my new 2016 Escape to arrive. It has been ordered.

Mark Farhat

9 de oct. de 2015

We brought my wife's 2015 Explorer Sport in for the 20,000 mile service (oil change, tire rotation, air filer(s), etc). Everything went smoothly and staff was friendly and efficient. I read on a posted sign that a complimentary car wash would be completed upon request. Although we did not specify a car wash, it would be nice to empower your employees to complete a wash when it is clearly needed. My wife works on a dirt road so her vehicle is often dirty. It is a service that should probably be completed even without request from the customer.

Rose Miscuk

6 de oct. de 2015

I love the Escape I purchased. The staff was very helpful and did a great job from the salesman to the prep. Everything went very smoothly.

Jamie Blair

5 de oct. de 2015

great service and staff went out of there way to accomindate me... love 2016 fusion!

Michael O'Hehir

5 de oct. de 2015

Even though your wifi was down you handled the situation very professionally.

Joyce Garrett

5 de oct. de 2015

I was having a problem with my window, my problem was solved very quickly. My service advisor was very helpful. He wasn't sure how long it would take to repair the window so he really made sure I had a loaner to drive. Thank you Sami Khatib, I really appreciated your help.

Jill Sullivan

3 de oct. de 2015

Ron Clark did the best job with delivery of my 2015 Fusion! It only took about an hour for not only my vehicle, but my husband's 2015 Escape as well. Great job!

Shari Ebel

1 de oct. de 2015

Everyone was very helpful.we brought a tough situation to the table you prevailed.

Roberto Munoz

29 de sep. de 2015

Glad to have done business with Village Ford. I look forward to the next time.

K Evans

29 de sep. de 2015

Leased a Taurus. Jay Freud was the salesperson I worked with. He was amazing. Jay handled every detail with professionalism.

Peggy Miller

28 de sep. de 2015

Certified Ford Escape. Staff was great, Vehicle brought to business for viewing/driving, delivered for final paperwork.

Jaime Bowling

26 de sep. de 2015

Great experience. I am very happy with my vehicle purchase.

Rene

26 de sep. de 2015

This is my 4th new car purchase at Village Ford. Always a great experience. The sales person is always great to work with on getting the vehicle and price I want. I always recommend Village Ford.

Margaret Macfarlane

23 de sep. de 2015

They are extremely friendly and efficient. They always take the time to explain things thoroughly. Love Frank and Steve!

James Rodriguez

22 de sep. de 2015

I was very pleased with the brake service I received.

Rosa Cabello

22 de sep. de 2015

Overall satisfied w/ service even that my car was kept overnight.

Jim Saad

22 de sep. de 2015

The whole experience was great; Steve Hadrich conducted the transaction very professionally & was clear upfront on all the details - strongly recommended to others..

Linda Bozgan

18 de sep. de 2015

I purchased a new Flex SE from Jay Freud, at Village Ford. He found the vehicle at another dealership, and arranged for it to be sent to Village. Then Jay and Bob Wheat helped me get a good trade-in value for my old Flex SE. Jay also found rebates that helped lower the price of my vehicle. Jay explained all the paperwork during the sale. He connected my phone to the Sync system, and explained new features on my Flex to me. The experience was great! I always recommend Jay to people who are buying a Ford, and I always buy Ford products.

Gail Serrian

17 de sep. de 2015

Well the deal should have closed the day before it did in order for us to get three months early turn in, so a payment came out automatically. But as it turned out our salesman went to bat for us and we are supposed to be getting that payment refunded to us. All in all it was a fairly good experience. I love my Edge.

Karen Gaffney

17 de sep. de 2015

2015 Ford Fusion - service due to a recall notice. When I first called concerning the recall notice, the necessary parts were not in stock. Village Ford called me when the parts became available, set up the appointment, handled the service and paperwork - all with a smile! Very pleasant experience!

June Patterson

16 de sep. de 2015

I had a problem trying to talk to someone before I brought my car in for service. I didn't get anyone to give me any satisfaction until I spoke to Sami Khatib. He explained to me what the procedure was for bringing the car in for repairs. He also gave me his cell number in case I hadin questions. My car is 1014 Escape.

Mary

16 de sep. de 2015

oil change and regular maintenance on Fusion. Just question whether or not I really needed the service that was performed.Wish I knew more about my car, so I can make educated decisions on whether I need new filters, engine flush, etc.

Edward Kisch

16 de sep. de 2015

2014 Ford Fusion had oil change and tire rotation. Service took 1 hr 45 minutes. This service time seems excessive. I recommend Village Ford employ dedicated service bays used for oil changes / tire rotations for faster customer service.

Mary Ann Mickey

16 de sep. de 2015

I came in for an oil change and all the routine maintenance. But also service on two recalls. Unexpectedly I had to have my car back in 5 hours or would have to reschedule. Becky was awesome! She and your team had it done an hour early! The shuttle drivers couldn't have been nicer. The receptionists were so professional and helpful on a crazy busy day. Just wanted to say thanks to all.

Mike Preston

15 de sep. de 2015

Happy with the work done on my 2003 Mercury Milan.

William Reinstein

15 de sep. de 2015

The service advisor was great,i had an over all good experience with village ford,the only i wasn't happy with is the fact that i have tire care and couldn't use do to low of tread which to me whats tire care if it doesn't help or cover tires.but over all great experience.

Kayne Williams

15 de sep. de 2015

Always great service. Quick and great quality. Knowledgeable and friendly staff.

Linda Oconnor

14 de sep. de 2015

The car had a recall and I believe it was taken care of. It was taken care of in a timely manner and I was happy with the shuttle service. I was a little suprised that the time and date were not reset and that I had to do it myself.

Doug

13 de sep. de 2015

Bit of confusion regarding the service sked: I appreciated the email sent reminding for service. However, directly underneath the description for oil change, etc, there is a tab noting 'request appointment'. I did as much, only to learn the following day that appointments are not needed for this service.I realize this is an IT issues but simply inserting a 'no appointment necessary' line would resolve things easily. Seeing this would have had my car at the dealer first thing in the morning, instead of waiting for an assumed appointment time.

Matthew Frazer

13 de sep. de 2015

Went in at the suggestion of an employee (Krista Stanley) for The Works! package, service was quick and finished at the estimated time projected. Will return for all future service needs while I own my vehicle from Village Ford.

Catherine Sucharski

10 de sep. de 2015

service was very good...just very disappointed in investing soooo much money in the car that only has 62,000 miles on it. Within the last six months I have had 3 major jobs which amounts to well over $2.000

Gerald Francis

9 de sep. de 2015

Everything went very smooth and my adviser was very helpful.

Bill Dimovski

9 de sep. de 2015

I like the perks of having a shuttle service "TO" and "FROM". Technicians are very professional and work quickly.

Marcos Juarez

9 de sep. de 2015

I brought my vehicle in for an oil change. I wait in the dealership, therefore, when I ask how long it will take, I am relying on the employee to be candid. I was told 45 minutes to an hour. My vehicle was ready in an hour. Thank you

Benjamin Mazza

7 de sep. de 2015

Great personal care in the vehicle selection process.

Amy Lavalley

4 de sep. de 2015

The staff was amazing: Friendly, knowledgable and professional. This was my first purchase from Village Ford, and I would definitely recommend Village to friends. I leased a 2016 Escape. I love the vehicle.

Kenneth Kanniainen

3 de sep. de 2015

Jason did a great job of listening to what I was looking for in a vehicle and did his best to satisfy my needs and wants. On the vehicle I turned in I had misgivings on what the vehicle inspection identified but Jason called before I received the report. He said not to worry that it was taken care of. It took me from being irritated with the process to being satisfied.

Adrienne Aluzzo

2 de sep. de 2015

I had a wonderful experience. Becky was very pleasant and contacted throughout the day to let me know the progress. A car was sent to pick me up from home when my car was finished so I didn't have to walk and the car was washed when I picked it up which was a treat. The only odd thing was that when I picked it up and drove for a short time there was a weird noise when I used my brakes. It disappeared after a couple of days so I think I'm good now.

Christina Bartholomew

2 de sep. de 2015

2016 EscapeOf course the staff was helpful, as always!

Chris Gabel

1 de sep. de 2015

All Village Ford employees are courteous, pleasant, helpful & efficient. Excellent service.

Donald Cupp

31 de ago. de 2015

The price was right, they got done when they said they would, and they didn't leave (or get) the car dirty as they were doing the work.

Yonglu Zhao

31 de ago. de 2015

You did a grat job!I am very satisfied and will recommend you to my friends.

Kenneth Crosby

30 de ago. de 2015

Everyone was very professional. I was in and out in 45 minutes.

Teresa Coleman

30 de ago. de 2015

I am leasing a 2015 Escape and received excellent service as always. The staff was very helpful.

Monica Faerber

30 de ago. de 2015

I love your people. Your technicians in the pit not so much. I took my car in for an oil change and to be winterized. Only to get all that the oil pan is rusted through an leaking all over the engine it needs a tie rod and rear brakes. Its needed a ti road since Michigan roads became crap first 3 times I fixed it after that I'm not going to until they fix Michigan roads. I decided to put my car out to pasture. Your sales people DONT listen for crap. I injured my back can't do bucket seats thy show me 2 cars with bucket seats. ugh they don't deserve even one star.I left the dealership drove all the way home no problem its 39 miles to home. next day the anti freeze leaks my friend looked a it and the hoses are good rad is good its a clamp that came loose.still no oil the next day nothing Thursday 2 drops of oil on the cardboard I put under it to monitor. so for as bad as they made it sound I wonder. my car has 236,132 miles on it people are amazed and say its unheard of for a Ford. I took care of my car. Look at its service record.

Mary Murray

28 de ago. de 2015

My car was recently serviced for a recall. Service was great, quick. My car was serviced in a timely manner and returned as promised.

Kelly

27 de ago. de 2015

I just picked up my 10th vehicle from Village Ford! Each and every time my experience is nothing less then wonderful. Some people dread the car buying process, but one trip to Village would certainly change that. I absolutely love the fact that the owner of the dealership is always there to welcome me and the management team is so actively involved. Each visit I see the same staff that have been there for as long as I can remember, and I feel a sense of complete comfort in making a commitment. My family and friends have been loyal customers there for over 30 years. Even though I pass over 10 dealerships on the way, I would never consider an alternative. I could not ask for more desirable service. At "Village Ford they have to be better" and they are!

Roquia D.

26 de ago. de 2015

Leased my car from Steve who is fantastic and accommodations. Service performed on my vehicle was timely completed and everyone in the department especially Beckie was helpful. Richard shuttled me to where I needed to go and he was great and overall a pleasant experience.

Kirsten Halsted

26 de ago. de 2015

I worked with Aaron Woodward. He was very efficient, upfront, knowledgeable and friendly. I was able to get my Escape in less than a week. And I LOVE it!

Rachel Fews

24 de ago. de 2015

oil change vehicle ck for my 09 Ford Fusion. The service was excellent, the staff is always friendly and very helpful.

Jean Mackenzie

21 de ago. de 2015

I brought in my Ford Escape for its 15,000 mile check-up and for a repair on the tailgate panel. I was treated courteously and promptly. It took less than two hours.

Joneth West

20 de ago. de 2015

I know you would rinse off the car if I asked. Why don't you just do it routinely so I don't hae to remember to ask?

Barbara Franchi

19 de ago. de 2015

I brought my 2013 Fusion Hybrid in for the routine oil change at the Quick Lane and also a recall. Both things were taken care of promptly and I was on my way to doing other errands.

John B.

17 de ago. de 2015

I unexpectedly needed a new Focus to replace my old Focus. Jamie found one in stock and gave me the info I needed to make a decision as well as some other cost options. Jamie looked for all available rebates.When we had decided on the costs and needed to trade in my son's car instead of mine, Jamie was flexible with changing the trade-in vehicle. Jamie helped to make the sale go through in one day as I requested and I was able to keep working while sending the necessary forms through e-mail.

Sharon G

17 de ago. de 2015

My rep was nice enough to do the recall repairs while I waited so I would not have to rent a car.

Abid Hasan

13 de ago. de 2015

The reception desk was excellent. She took me to the service manager within 5 minutes. The shuttle arrived in time to drop me at work place. Becky called me once the service was done. Excellent service.

Valerie Williams

13 de ago. de 2015

I always have excellent, fast service at Village Ford. I also feel the pricing is very far and do not feel like I am getting over-charged for my repairs because I am using an authorized dealer.

Samuel Spino

13 de ago. de 2015

I came in for a recall and Beckie the service rep also included a Works service which I needed done. She also had my auto washed before I got it back. The only thing that was not done was because the recall was computer oriented, my digital clock was not reset to the correct date and time. No problem though other than that. I am very satisfied.

Antonina Ozog

12 de ago. de 2015

I have a 2015 Ford Escape. I was very satisfied with the service.

Benjamin Bajorek

12 de ago. de 2015

I was most pleased with the service, especially that it was all done so quickly and I wasn't without the vehicle over the weekend. The driver of the Transit, Lou, I think, has a great personality.

Jeffery Schade

12 de ago. de 2015

It was a great experience my service rep was excellent

Freddy Briceno

12 de ago. de 2015

I love the vehicles you have to offer, the price range was well negotiable, your facilities are nice, clean and comfortable and nice people to talk to.

Colleen Nieman

11 de ago. de 2015

In and out for my oil change in a very timely, courteous manner.

Catherine Sucharski

11 de ago. de 2015

had a problem with a low tire...staff was incredible! very helpful =

Patricia Montgomery

11 de ago. de 2015

Everyone was courteous and I was in and out within the timeline they set which was 30 mins. I was very please with the service I received.

Raul Pinillos-montano

10 de ago. de 2015

Service was quick and without surprises, this is my first Ford Service. The only thing that might be helpful is to share the difference between Service and Quick Lane hours, I could have been there earlier to get faster through it.

Rodney Stratford

10 de ago. de 2015

I recently purchased a 2015 Ford Escape 4X4 Titanium from Village Ford. The experience was wonderful. Staff was excellent, especially my salesman, Chuck Fay. Anyone needing a new or used car, definitely go see Chuck.

Bernard Licari

10 de ago. de 2015

The Service was excellent and Staff (Bryon) did a great job

Stephanie Austin

8 de ago. de 2015

We have a 2013 C-Max we bought in December 2013. Love my C-Max and the service at Village Ford is FANTISTIC! Becky is the BEST adviser I've ever worked with!

Matthew Biggott

8 de ago. de 2015

Would buy again, our salesman was excellent! Thank you!

Rita Clark

6 de ago. de 2015

Salesperson was well organized with all the necessary paperwork

Janice Meissner

5 de ago. de 2015

We love our Salesman Jim Lambert, he is the best. The only thing I didn't like (which wasn't Jim's fault) is that our windows has been washed with something on the outside which made it very hard to remove to get cleaned. We came in to return a lease vehicle early and glad we did.

Business

5 de ago. de 2015

Village Ford is a great place to get your car serviced. The staff there is knowledgeable and very nice.

Hillary Guotana

5 de ago. de 2015

The employees at Village Ford are very personable and informative. I had all my questions answered satisfactorily and enjoyed good conversation simultaneously. My family has been going to Village Ford in Dearborn for a long time and we'll continue to go there in the future.

Bruce J

4 de ago. de 2015

I brought the vehicle in unannounced and got immediate service. It was great.

Michael Pachuta

4 de ago. de 2015

Was very impressed with the service i received and the politeness the shown to me

Valued Customer

3 de ago. de 2015

Very knowledgable and helpful sales person. Vehicle was delivered on schedule.

Joseph Schulz

3 de ago. de 2015

It was greatly was greatyttttttttttttttttttttttttttttttt

Arnett Chisholm

3 de ago. de 2015

Brought our Fusion in for it standard oil change on Saturday. We didn't have to wait long and the service rep tech was thorough.

Robert Wahl

31 de jul. de 2015

An excellent job on the repairs completed on time.

N/A

31 de jul. de 2015

Becky and Tracy were awesome, professional, prompt, stayed on top of my car repairs being done, liked communicating by text, in addition to calls. Very positive experience. Everyone, from the receptionist, down the line to the cashier, were very friendly!

John Murphy

30 de jul. de 2015

My new 2015 Ford Escape SE is a beautiful new car. It is a multi-purposed vehicle for me. My experience at Village Ford has always been stellar. I am a loyal customer of Village Ford. I have bought many vehicles over the years and have never had a bad experience. From the new car sales personnel to the service representatives to the parts department, it has all been good. I am sure I will continue to depend on Village Ford for all my vehicle needs for years to come.

Shirley Arcy

29 de jul. de 2015

Nothing had to be explained to me. I was at the dealer on Ford's recall.

Ebony

28 de jul. de 2015

My salesman (Jason MacDonald) was awesome! It was my first time leasing a new car and he was very patient with me. He was able to locate the perfect Fusion with everything I requested.

Brenda Dollian

27 de jul. de 2015

I recently leased a 2016 Ford Fusion. The service I received from Kim Ferguson was exceptional. This is the first time I have dealt with Village Ford, and I will continue to deal with your dealership in the future.

Dorothy Williams

27 de jul. de 2015

Village Ford should be the role model dealership for ALL Ford and Lincoln dealerships! The staff is friendly, proactive (with all aspects of customer service needs), knowledgeable, and organized. I scheduled an appointment for recall service and the overall service experience exceeded my expectations. My Service Advisor, Tracy, is the best! I will definitely recommend my family and friends to your dealership for future sales and service! Great job, Village Ford!

June Patterson

25 de jul. de 2015

I was satisfied with the service on my 2014 Escape. The morning I went in they very busy, I was surprised and pleased how soon my service was completed.

Virginia Garrett

25 de jul. de 2015

Leased a pull-ahead Ford 2015 Escape. Our rep Jim Bowling is the best. He found exactly what I wanted in record time. He's the best!

Harriet Freeman

23 de jul. de 2015

I was happy that my tire issue was resolved and it did not take long at all. Thank you.

Anne Clark

22 de jul. de 2015

It was first class from start to finish . Good job in repair n so fast I still can't believe it . Ron Clark was on the ball knew exactly who what n where ! Took care of everything !

Arlene Khelokian

22 de jul. de 2015

I purchased a new 2015 Ford Escape Titanium Model. I could not have asked for more or better service. It was top-notch. The staff was very friendly, helpful. most accommodating & very knowledgeable. It was a totally satisfying experience & I look forward to a long relationship with Village Ford. I have always driven Lincolns, Mercurys & now Fords will take the place of my choice vehicles. Thank you so much for your excellent staff, service & beautiful cars. I'm impressed. Most sincerely, Arlene Khelokian

Samira Bayram

20 de jul. de 2015

I was very happy with the service. My car was ready in less time that it was originally estimated.Thank you Village Ford Service Staff!

J Mercado

20 de jul. de 2015

Village Ford was the only repair/service shop willing to upgrade my van to include the factory installed tow package. I was able to research all and purchase all the OEM parts ahead of time. The service manager and service advisor put one of their more skilled technicians on the job.They gave me advance warning that they would need it overnight, so I was prepared for it. The van was finished by lunch the next day. I haven't had any issues with the van's cooling system since the upgrade, though I haven't been able to challenge it either.All in all, I was very satisfied with the service I received.

Kathleen Turovaara

19 de jul. de 2015

I brought in my lease vehicle a 2013 Escape. The heat shield was falling out. Beckie, in your service department, took excellent care of my issues. The service dept. pushed up the shield. Worked for a few days and now its falling out again. I always have good service at Village Ford.

Donald Burke

18 de jul. de 2015

Jennifer plochocki has been great she has helped me out with my 2010 f150 i bought at village ford i w ould recommend jennifer to friends all the other staff was great so far im happy with my purchase some small issues found will get with village ford on them

Alicia Seals

17 de jul. de 2015

I'm happy with my purchase, but I've had to visit the tire repair through the QuickLane 3 days in a row. Today I'm getting a new tire. Slightly frustrated, but i still believe in the Ford brand.

David Foody

16 de jul. de 2015

Mike was real good. Cashier was courteous and friendly.

Y Zhou

15 de jul. de 2015

Lou helped us on this leasing transition. answer all the questions very quickly. and helped to setup the new vehicle on our pickup day.

Rebecca Edwards

15 de jul. de 2015

Tracy Mandernach is my service advisor and is always friendly and helpful. I have a 2010 Ford Escape, a secondary issue was noticed when the repair was being done on my A/C so they fixed both issues in one visit; it saved me time and money which is much appreciated!

Sowan Wortham

14 de jul. de 2015

I had a wonderful experience at village ford. the staff was excellent and very kind.

Paul Mazza

14 de jul. de 2015

good job by all/ staff was helpful and attentive. We were able to have all our questions and concerns answered. The sales staff took us through the process in a professional manner

Donald Beaudoin

14 de jul. de 2015

No problems. Excellent service No mas no mas no mas mas no mas

Martha Wilke

13 de jul. de 2015

Paul Anderson was very helpful. It took longer than I expected, but I did not realize all the things that needed to be done. Thanks for your help.

Gaetano Morabito

13 de jul. de 2015

2010 fusion quick lane did a great job on my car they even wash it after the oil change which was very nice. Very satisfied Thanks to the write up Guys

Richard Morgan

10 de jul. de 2015

Finding the exact vehicle that I wanted was very difficult because I wanted a few specific things and not other things. However, the two salesmen that I worked with were extremely helpful and worked very hard until they found a Ford Explorer that fit my needs.I was very satisfied with the service that I got and I love my new 2015 Ford Explorer.

Margaret Kulas

8 de jul. de 2015

Everything went well. Service was well done in a timely fashion.

Paul Kwasniewski

7 de jul. de 2015

Extremely efficient. That job was done properly and completed sooner than I expected

Lisa Soranno

6 de jul. de 2015

Ford Transit--helpful and informative staff--excellent job Village Ford!

Dale Duda

3 de jul. de 2015

Very satisfied with my purchase and dealership experience

Gary Zulinski

2 de jul. de 2015

I have been a long buyer from Village Ford and have never had any regrets. If I needed service it was a great experience! Village Ford staff and sales man are excellent. Jim Lenart is not only my salesman he is a friend!

Susan Haffey

1 de jul. de 2015

2015 Escape SEService was great. Staff was very helpful. I had an early lease turn-in on a 2014 Escape Titanium edition that had all the extra sensors. I HATED all the extra sensors because they were constantly going off when they shouldn't have. I was thrilled to be able to turn this vehicle in early!! Ford needs to work on those sensor issues. Salesman Jim Bowling worked very hard to get me an Escape that didn't have "low profile tires" (which are very stupid in Michigan), get the color vehicle I liked and a car without lot of sensors.Thank you Jim. I am very happy with my new car!! :-)

Tim Sherf

1 de jul. de 2015

Mike was great with what I needed, gave me excellent feedback, and the shuttle to and from work made it all a smooth ride!

George Johnson

1 de jul. de 2015

I purchased my 2015 Ford Explorer from village ford in October 2014. I have nothing but great things to say about the entire dealership especially Becky in service department. My vehicle was a demo and needed a couple of items repaired which she had done without question! Excellent customer service.

Barbara Buber

1 de jul. de 2015

The staff was friendly, the price was fair, the waiting area was comfortable and my car was done much quicker than expected. Good job. Thank you.

Margaret Burke

30 de jun. de 2015

I purchase a 2015 Ford Edge. I love it!! It was a little more than I was looking to spend, but I am very pleased with my purchase.

David Spears

30 de jun. de 2015

I like dealing with Brian and Jason in Quicklanes.

Andrea Maldegen

30 de jun. de 2015

although service wasn't completed on time, tech more than made up for it, as he knew I had an appointment I had to get to, by reducing bill for lateness. Very impressed with technician.

Michele Pianczk

29 de jun. de 2015

Service process for seamless! Price was good. xxxxxxxxxx

Sharon Grysko

29 de jun. de 2015

The bottom line is that the guys running the Quick Lane on 6/27/15 were very professional. I had quite a wait and witnessed many customers approaching the desk. Even when some customers tried to be less than courteous, these guys kept their cool and answered all questions in a very knowledgeable manner. They bent over backward to right a wrong with a customer as well. I was very impressed. They were very good listeners too. They also had a good rapport with people from the garage when they needed to communicate with them. They were friendly but not phony; quite genuine. One of the guys even walked out with me to answer a question about my Sync.

Elizabeth Peterson

29 de jun. de 2015

Kim is onderful to work with. I have now bought 4 cars from her.

Richard Kennett

29 de jun. de 2015

Personnel are helpful and courteousgrest all around.

Britney Fall

27 de jun. de 2015

Customer service rep, Mike was very helpful and caring.

Finn Tseng

26 de jun. de 2015

Great service with a super friendly crew ! They also have transportation service making it very convenient !

Terry Tajak

25 de jun. de 2015

My service experience was great! The one suggestion I have is that with today's technology, a lease vehicle should be available at the dealer ship to the customer if they have one on their extended service plan.In other words, a customer needs a rental for a day or so in order to continue service on the vehicle and get around while the vehicle is in service. the dealer ship can contact the rental company have a car there supply a credit card number and we are off and running.thank you.

Smith, M

23 de jun. de 2015

Beckie Audritsh, the service rep, was absolutely wonderful to work with. She's a model for the type of customer experience that attracts and retains customer loyalty. Thanks to your team for providing excellent service in care of our Ford Ranger.

Jason Hose

23 de jun. de 2015

Repair on 2013 Ford Escape. Personnel were very helpful and friendly. Extremely happy with the process.

John Ricks

23 de jun. de 2015

Becky has been my service rep on a few visits to Village Ford. She is fantastic and takes excellent care of my vehicle and keeps me well informed.

Lillian Bernocco

23 de jun. de 2015

Staff was helpful, however I had to wait 1 hour to get a shuttle to work. In the future you may want to engage a back up plan or give shuttle priority to those who are working. Also, did not find the problem associated with the ticking coming from engine compartment. Bringing the car back on Monday for the foreman to investigate. The car did not have this ticking when I bought it. just started a few weeks ago....I do not want to listen to ticking...so saying no found problem is not acceptable!

Heather

22 de jun. de 2015

Mike was very helpful. The repairs on my vehicle were completed in the estimated amount of time. Mike also took time to review my ESP policy to ensure I was properly charged. Everyone at Village Ford was very helpful and friendly.

Martin Delagarza

22 de jun. de 2015

We walked in just looking and left with our vehicle. Ron Clark our sales person is the best. I have known him for years and he has always helped us out. Village Ford itself was wonderful too. I will keep coming back as my wife will be needed a vehicle also. 1999 Ford F150 with over 250,000 miles so it won't be too much longer. Thank you for your excellent service.

Sherry Adkins

22 de jun. de 2015

The guys are always very nice, friendly and very helpful.

Deborah Drall

19 de jun. de 2015

I leased a 2015 Fusion...I could not be happier. The car drives beautifully. My salesman, Jim Bowling, is the best. He takes care of every tiny detail for me; all I have to do is show up and sign the papers. In these days of waning customer service, I can always count on him.Jamie took great care of me in showing how everything works; he had great patience with my many questions. I will continue to recommend Village Ford to friends and family.

Paul Johnston

19 de jun. de 2015

My only issue was timing. I dropped my vehicle off on the day and time as agreed, but it wasn't worked on that day, and then required an additional overnight. My service representative was very open about what was going on, and did a good job of keeping me in the loop so I could make alternate arrangements.I'd consider instituting a policy that if you can't get a customer their vehicle back when promised, there should be no quibbling about a "loaner" vehicle. To be fair I was offered a half price loaner, but I think it should be 100% covered - especially if it was due to overscheduling.

William Smith

19 de jun. de 2015

The services was great and Mike in the services dept was great also.

Ronald Mccomb

18 de jun. de 2015

Service Rep. Mike Merrill was outstanding / professional, He made the experience painless

Robert Lemanek

17 de jun. de 2015

Prompt friendly and competent experience - thanks !! I'll be back for next scheduled service.

Therese Anderson

16 de jun. de 2015

Everything was quick, streamlined and easy. Dropped my car at the tire service desk and was on a shuttle to my office within minutes.

John Zotter

15 de jun. de 2015

Always prompt and courteous service. Service Advisor Tracy knows his business!

Michael O'Hehir

13 de jun. de 2015

Great Dealership The personnel are always available to assist me. Having to write a minimum of 50 words is stupid.

Martin Heger

12 de jun. de 2015

Expedition - service on windshield wiper assemblies. Becky did an outstanding job and it was a pleasure to work with someone so positive and eager to help. I appreciate her communication and she even had the car washed. It was ready when promised with no surprises. Great job!

Ruth Speer

12 de jun. de 2015

We are very appreciative having contact with the McQuiston Family members. The manager at Village Ford was very courteous and helpful, also with our trade-in. The service was outstanding and we are very satisfied with our Escape 2014 Titanium, it is exactly what we were looking for, size, model, color and all the blows and whistles. We still have some things to learn.Our sales agent Jennifer was and still is very helpful, courteous and efficient. We had our I-Phone installed today, great!!!We thank Village Ford!Vern and Ruth Speer

Alex Mallah

12 de jun. de 2015

Service call to replace defective tire, the service was great, friendly staff and in record time thank you for a job well done keep up the good work.

Michael Zakarian

10 de jun. de 2015

Steve Miscuk found the exact color combo we wanted and had everything in order for me when I came in to take delivery. I have my own business and my time is tight, so I appreciated his professionalism and attention to detail Steve had throughout the process of getting everything done and completed in a timely manner. Good work!

GoBlue

9 de jun. de 2015

I went to get my Focus fixed. It had a stuttering, jerking problem-- transmission problem-- for the second time now. They did say that it was a KNOWN problem and when I got my car back, they said it should be permanently fixed. I hope so. My advisor was indeed helpful, but when told that I would get a call to let me know what is going on with my car, he did not call unless I called him to touch base with him. When I get told that I will receive a call, I expect a call. Besides that, I have a good experience.

Adrienne Aluzzo

9 de jun. de 2015

I had a fine experience. I dropped the car off the night before and heard from Becky in the morning to get permission to do the brake work I needed. I called around 3:00 or so just as Becky was calling me to say the car was done and I picked it up. Everything went very smoothly.Thank you.

Karen Chapman

9 de jun. de 2015

I have been leasing from Village Ford for 20 years. Paul Anderson has been my salesman from the very beginning. He also goes above and beyond to find the car I want. My new Ford Escape is everything I wanted.

Laura Sinclair

8 de jun. de 2015

I had new brakes and tires and put on my Flex. The service was fine.

Marcos Juarez

8 de jun. de 2015

Purchased a 2015 Edge. I was apprehensive because after 20 year's of leasing through the same sales rep at Village Ford, that sales rep was no longer with Village Ford. Aaron Woodward sold me my vehicle. He was very helpful and provided me with vehicle options, letting me make the decision instead of hard selling me.

Neil Allen

6 de jun. de 2015

Needed routine first oil change, etc. on leased Escape. and solution on non-function seat memory button. My personal scedule was tight, and Service Rep Beckie Audritsh was able to fit me in on short notice and get both accomplished. (Seat "memory" problem was due to my lack of understanding of how to program, which the shop tech helped us undestand. Works fine.) Beckie is a delight to work with....not at all dismayed by 8o year olds who understand very little about comtemporary cars!

Norbert Izworski

5 de jun. de 2015

The salesman had already prepared the paperwork. This reduced the length of time needed.The salesman was friendly and informative.

Emily Fromm

5 de jun. de 2015

Woody was a joy to work with. He made the impossible car buying situation manageable. Letting go of your first car is never a fun place to be in but, Woody's assurance of the Fiesta was comforting. Unfortunately, My car is back in the shop because of a recall that was not taken care of during the inspection. Hopefully this will be fixed sooner than later.

Daniel Mcgraw

5 de jun. de 2015

It's was great! Dropped car off for the works and went and had breakfast with my wife and when we were done the car was done in less then a hour

Bernard Licari

1 de jun. de 2015

The service team is always very helpful, professional and courteous. I took the car in for an inspection due to a vibration at the steering wheel at speeds = ~ 60- 65 mph. Alex suggested an alignment and possibly a new set of tires. I followed the service team's recommendation and issue appears to be solved. I'm a Happy customer :-) Thank you to the service team (Alex, Brian and team).

Lola Kelly

30 de may. de 2015

Staff was very professional and service completed in estimated time.

Dennis Leonard

29 de may. de 2015

perfect job and very helpful will recommend them any time

Valued Customer

28 de may. de 2015

You really have the service department perfected!! Better than any other dealer-service experience.Very friendly staff!Thanks.

Michael Zimnicki

27 de may. de 2015

For some strange reason one of the outer mirror covers was missing when the vehicle was returned and the horn was not working.

Raghavan Setlur

27 de may. de 2015

service was quick and efficient, however the mechanic did not reset the oil life counter, and one of the items that I had requested was over looked but was done at the last minute.

Tameka Simmons

26 de may. de 2015

I purchased a 2013 Ford Edge with low millage. I fell in love with the vehicle at first sight. Steve H. is a very good salesman and if it wasn't for him, I would not have made my purchase. Frank in Finance made me a deal and when it was time to sign the papers, he acted as if the deal was never made. The only reason that we proceeded with the purchase is because Steve H. was great. Frank made me feel as if he did not value my money.

Colette Zack

25 de may. de 2015

Great service and staff. They thoroughly checked all of my concerns regarding my vehicle and found other problems as well that were fixed! Thanks very much!

Cindy S

25 de may. de 2015

We worked with Mike, he was polite, on top of everything , kept in touch as work was being done, couldn't ask for more! Great employee, great service. We only go to village Ford ! Thank you

Nabih Zourob

21 de may. de 2015

Ron Clark was a great sales man and very helpful, I would buy or lease another car from him

Kenzi Zaborowski

21 de may. de 2015

I purchased the 2015 Ford Focus. The staff and service were phenomenal. They were quick to send me off with my new car and made sure that all my questions were answered.

Han-uk Kim

20 de may. de 2015

I brought my vehicle for oil change and tire change, which had been done nicely in terms of time and service. The staff also provided potential concerns on my vehicle, which was helpful.

Jaryd Ladwig

20 de may. de 2015

Very attentive, and responsive. When something changed, Mike called me to let me know and asked what I wanted to do to proceed. I trust this team with my vehicle and will recommend to friends and family in the area.

Nancy Wilkie

20 de may. de 2015

Service was awesome - communication excellent - well done

Chahine

19 de may. de 2015

I leased a Fusion SEOmar was my salesman.He was very knowledgeable and helpful.he took the time explaining every step in details.I was very impressed.I surely will recommend him and Village Ford to my family and friends.Well done. Chahine

Patricia Campbell

19 de may. de 2015

oil change etc was done satisfactoriy - but "quick" lane is a misnomer - took about 1hr and 15 min from the time we asked for service and the service was complete -

Beth

17 de may. de 2015

I leased a 2015 Escape. Everyone at Village Ford was so easy to work with and very accommodating. I highly recommend this dealership.

Wesley Knight

17 de may. de 2015

We have dealt with your dealership for many years and we were never disappointed.Both Sales & Service.

Bryan Eugenio

15 de may. de 2015

Ford escape, offered to take in to have it checked out and found a torn "boot" that was under warranty. Clean car up real nice as well and coordinate a ride and pick up just phenominal service.

Lana H.

14 de may. de 2015

I was looking to trade in two used vehicles and purchase a newer certified pre-owned one for myself. Although I would have liked to get more for the trade ins, I wanted the car that was there. Jennifer P. was my salesperson and she was very patient with me, handled all my questions, got back with me promptly. When the day came to finally make the purchase, Jennifer handled the transactions and with every detail explained to me. I'm very happy with the purchase (has been only a few days) and I appreciated all Jennifer did to make me happy. Oh, one more thing, after they washed the car for me to drive home, my husband noticed a dent on the door and they got it taken care of while we were waiting. Very prompt and happy with the outcome.

Burdette Boyd

12 de may. de 2015

I leased a 2015 Ford Escape (not the real fancy one..just the regular model. It has been a good experience for me to be using an up to date vehicle. I had been driving a 2001 model - and I had been happy with that one. So the learning experience goes on, and altho I'm not completely up to snuff on things, I am very comfortable driving it..I am so happy with the backup program oon this vehicle...backing up was not so good...now it is! We had a fabulous salesman, and I could not have been better served. He knew what he had to do, and he did it with aplomb, keeping is informed and visiting with us while there was a wait. We were very pleased with his services !!!

Alaina

12 de may. de 2015

The staff was very knowledgeable, helpful, and professional.

Michael Czerwinski

12 de may. de 2015

The service I received was prompt, thorough and courteous.A little added touch that was appreciated was the quickwash given my car while the porter was bringing it outto me at pick up. Thank you.

Sergio Patino

7 de may. de 2015

Great service! The car looks great and hte final touch was to have my car clean and looking like new. Iwould recomend this to anybody.

Michael Krizmanich

5 de may. de 2015

I purchased a 2015 Ford Fusion. The sales staff was quite helpful in making this purchase. All went smoothly, and my wife and I are extremely pleased with the vehicle at this point.

Debabrata Paul

5 de may. de 2015

The noise is totally fixed, still it is very noisy.

Aiman Abueida

5 de may. de 2015

One of the best or the best ever experience i had leasing a vehicle

Priya Dziedzic

5 de may. de 2015

Joe Celentino was great to work with, and always bent over backward to get me information in a timely manner; he helped me every step of the way and made the entire lease process a really pleasant experience. He would come up with creative ways of working through various roadblocks that we encountered, and I would recommend him to anyone looking for a great sales experience.

Laura Sinclair

5 de may. de 2015

I did not have any issues with getting an oil change on my car.

Theodore Behn

4 de may. de 2015

Dropped off my car, had it repaired promptly. Everyone was courteous and efficient.

Nora Hernandez

2 de may. de 2015

Our Salesman was friendly, very knowledgable and helped us with every step needed. We would definetly buy another car from Village Ford. Thank you Jerry C.

Rod Burr

1 de may. de 2015

Oil and filter change took a bit over an hour. Layout is good and assures attention/focus on you when you enter

Bernard Licari

1 de may. de 2015

Experience was excellent! Dropped off car and within an hour maintenance was completed. Recommendations were made. Very curtious crew.

Patricia Janus

30 de abr. de 2015

Thank you to Alex and others who accommodated my Fusion for a failed battery. Well done. Alex was very pleasant and professional. Thanks again for getting me up to speed on battery replacement. Village Ford is tops in sales and service!!!

Dolores Tanana

30 de abr. de 2015

Bryon is great, very pleasant, efficient, just a great guy!!

Christine Babinski

30 de abr. de 2015

I had vehicle serviced then picked up new vehicle on same day. As usual excellent service, friendly, knowledgable staff!

Mohammad Moetakef

29 de abr. de 2015

Jim Bowling did a great job to find the vehicle that I was looking for.

William Turner

29 de abr. de 2015

Professional and courteous service. Tracy was especially helpful and professional!

Mary Murray

29 de abr. de 2015

Chuck Fay did an excellent job in meeting my needs and wants in a lease. He always has me walking out with a new lease. He is very professional.

Jason Mckelvey

28 de abr. de 2015

F150. Brian bartholomew was great. The service department was fast and friendly. By the time I made it home my truck was already ready. I have definitely recommended village forward to all of my friends and customers

James Melnik

28 de abr. de 2015

Nik Zak makes my visit to Village Ford very good. THANKS.

Daniel Oconnor

28 de abr. de 2015

Staff was friendly and helpful when they serviced my car with an oil change and tire repair.

Richard Lupu

27 de abr. de 2015

The salesman Jim Bowling did an excellent job as he always does. He is the reason I have been dealing with Village Ford for over 25 years.

Ed Loo

24 de abr. de 2015

A few minor scratches/marks on the wheels, but once I'm able to clean them up, I think both wheels will be fine.

Anthony Amato

23 de abr. de 2015

Village Ford has always been and will always be the best Ford dealership that I've ever had the pleasure of visiting. From sales to service, to everything in between, they just simply have it down pat.

Kathryn Grace

22 de abr. de 2015

Came by the dealership looking for a F350 Ford truck. Joe Celentino helped us to determine exactly what we needed in the vehicle and placed an order. When the vehicle arrived, we came in to sign papers, pay and pick up. The process could not have been handled more professionally and the turn around was very quick and very smooth. Joe had all documents ready to go, all I needed to do was review and sign (and pay)! He showed us the truck, which was perfect! Attached the license plate and we were off. Well worth the 2 hr drive to do business with Village Ford and Joe Celentino. He is very professional, reviews all options, details, handled the "order" very well and kept us updated all along the way. This is the second vehicle in less than 1 year that we've purchased from Joe Celentino. We are confident we will get the BEST service and be updated on all incentives that apply. (This is also the second FORD we've purchased in our lifetime!). Love the 2014 Taurus and the 2015 F350!! Will definately send family and friends to Village Ford and Joe Celentino!!

Kenneth B.

22 de abr. de 2015

The service was on time and the shuttle was also a great service. The people I dealt with are helpful and friendly.

Louie Hatziliaz

22 de abr. de 2015

Customer service was awesome. The car was ready the same day. Overall I am very pleased with my Experience at Village ford. Thank you

Kathryn Grace

21 de abr. de 2015

We purchased a 2015 F350. Our salesperson was Joe Celentino. Joe was very well versed with the features of the F350. He took the time to determine our exact requirements and recommended the correct combination of specifications to meet our needs. The overall sales experience was excellent! You've got a great salesperson in Joe. One of the best benefits of dealing with Joe is on the day we picked the truck up we were there only 15 minutes! Can you believe that? Joe had everything ready to go and we were out of there! Call me in 150,000 miles and we'll tell you what we think of the truck. Have a great day!Kathy Grace

Mary Black

21 de abr. de 2015

I have a 2014 Escape. I needed an oil change and tire rotation. The staff were all very helpful. I will come back.

Anita Dever

20 de abr. de 2015

Service was excellent. Byron is always friendly and helpful.

Shelly Hodson

19 de abr. de 2015

10/10. Everything was perfectly smooth with every step of the sales process. Anthony was just simply a gentleman with the sincerity we were looking for.....Thanks!!

Leo Sanchez

16 de abr. de 2015

took my ford escape to be repaired and since it was a simple repair I was in and out in no time

Tahnee Talley

16 de abr. de 2015

We always go through Brian and we are always happy with the service. Love the car and happy with the price.

Mark Thomas

16 de abr. de 2015

Becky A. In service did a fabulous job getting me in and out with a rear break job and oil change.

Leticia Perez-waun

15 de abr. de 2015

Always courteous, efficient service, trusting in our advisor Nick Zakarais completely.

Alan Page

15 de abr. de 2015

A great customer experience from beginning to end. I highly recommend Ron Clark and the team of professionals at Village Ford

Judith Duffey

15 de abr. de 2015

I purchased a 2015 Ford Taurus. The staff was EXTREMELY knowledgeable and helpful. I will go here for all of my vehicle needs, even though I have Ford dealerships that are closer to my home, precisely because of their outstanding customer service.

Lori Platt

15 de abr. de 2015

I wanted the platinum white explorer and my salesman Rich B, went above and beyond to make that happen for me.. It was a great buying experience I will definitely be back.. I also work for Ford Motor Company and I can honestly say I was treated like part of the family!! Very satisfied!!!!

Kathleen Haag

15 de abr. de 2015

No concerns with the service provided this time. Vehicle repaired within the requested time window.

Chelliah Madasamy

15 de abr. de 2015

I had very good experience with the sales staff. Showed me different options

Tom Christman

14 de abr. de 2015

It all went well. You were short of some staff and I was there longer than I thought I would be, but that happens everywhere. People get sick. Your personal were all very curtious and as professional as needed to be. Village Ford is a good dealorship. I have had a lot of service done on a few of my vehicles. The only reason that I have not bought from you is that right now can't afford a new vehicle. And second, I live in the Pontiac, Waterfor area and I can walk to Suburban Ford. I work in the Ford complex in Dearborn as a contract worker.

Judith Prieskorn

14 de abr. de 2015

I have a 2014 Edge. Rebecca Audritsh, the service advisor who helped me with my vehicle was very helpful and kept me up to date on the progress. Ron Clark, my sale rep, also checked to make sure I was being taken care of in a timely manner. I appreciate both of them helping me out and making sure not only with the car care but making sure I was informed. I also appreciated the car wash.

Sandy

14 de abr. de 2015

Service was great - waiting time very minimal. Price was reasonable. No pressure!

Douglas Dicks

11 de abr. de 2015

Bought a used 2015 Taurus. Car is clean and runs well. Salesperson (Jennifer), worked with us to seal the deal as we had a couple other options at other dealerships we were looking at. We are satified with the vehicle and the sales team and would come back in the future

Norman Zielinski

11 de abr. de 2015

I was extremely pleased with the attention and salesmanship shown by Shirley Peters. The vehicle leased is a 2014 Edge. I have leased other vehicles with Ms.Peters as my sales rep. My wife purchased a 2009 Focus from Ms. Peters. The service department has been more than adequate during the years the Focus has driven....and is still in use.

Ronald Brandt

10 de abr. de 2015

Excellent writeup of the status of my car. Thanks for your skills in analyzing the systems on my car.

Michael Zafarana

9 de abr. de 2015

Quickly an agent greeted me and then promptly wrote up the order as we discussed. The job was performed in record time and I was on my way.

Elward Honeycutt

7 de abr. de 2015

Lou P. did a great with get ting every thing ready on time, which I greatly appreach. Keep up the good job.Blaine Honeycutt

George Schleif

7 de abr. de 2015

We bought a ford fusion car. The service was excellent. We love Jim Bowling.He sold us the car. He had previously sold us our other car which was a ford focus.We are always treated very well when we come in to look for a car or service on the car.We also loved how Jamie showed us how to use all the features.We even went back to village ford a few days later and we asked Jamie about how towork something that we were not sure of he was just as nice. He even told us to come backif we had other questions.This is excellent customer service. Thank You Very Much

Kenneth Zimnicki

7 de abr. de 2015

2014 Edge SEL lease, Steve Hadrich was courteous, professional and knowledgeable in assisting me with my lease. Jamie Wilson explained all the functions of the Sync computer on my vehicle.

Lauren Pogorel

7 de abr. de 2015

Love village ford, I always have good service there no matter what I am going in for.

Luis

7 de abr. de 2015

I recently leased a mustang from village ford and was helped out by Rob Ecie. He went above and beyond his call of duty and did anything he could to find me the perfect vehicle. I had asked for a color combination that was just not out there and he was able to get me all my best options to get to the right vehicle.

Laverne Wainwright

7 de abr. de 2015

I was taken care of right away. The service person was very professional and friendly.

Sharron Bryant

3 de abr. de 2015

Great experience and atmosphere! Will consider this my home for future vehicles.

Lois Beyer

3 de abr. de 2015

Service was great. The staff was professional, organized, and fast. I had to ask if my vehicle could be run through a car wash - it would have been a plus if they would have asked me. Many people aren't aware of this service.

Dennis Depaulis

3 de abr. de 2015

This service was at Quick Lane for an oil change. It was done quickly including rotation of tires. In addition, they recommended replacement of the fuel filter, which was original, so with 50,000 miles I had that done. It was completed timely and there was excellent follow-up by the service rep. Very pleased with this experience, much improved service compared to a year ago. Keep up the customer friendly experiences. Thank you.

Brian Logue

2 de abr. de 2015

Becky does a very nice job. Despite a power outage at the service center they were able to get repairs and completed and me out the door meeting all my expectations.

Michael Krupansky

2 de abr. de 2015

Leased a 2015 Ford Escape. Village Ford sales staff was superb as always. My sales consultant, Steve Hadrich, has never failed to provide excellent advice and service for the 20 plus years I've known him.

Kelly B

1 de abr. de 2015

Beckie was exceptional! I was informed on my vehicle status every step of the way! I couldn't have asked for better customer service! Everything was flawless! I would never go anywhere else!

Douglas Blake

1 de abr. de 2015

Recall notice on my 2014 Fusion. Excellent completed in a reasonable period of time.

Brian Porter

1 de abr. de 2015

Rebecca Audritsh was AWESOME to work with. I oversee both the TRP & SAP panels here at Ford and I can say without any question you should be very proud of your service deparment. Great experience!!!!!!!!!!

Britney Fall

31 de mar. de 2015

Extremely helpful and polite staff. Awesome customer service.

Justin Ostrowski

31 de mar. de 2015

It was easy to setup an appointment and they were very friendly. On top of that I was in for service in under 4 hours for a recall. I tried to get in other ford dealerships in the area and their customer service was not as great as village ford. I was also waiting for months for them to call me back for my recall and village ford got me in about a week and replaced the part very quickly. I will be going to village ford from now on !

Ranganathan Madhavan

31 de mar. de 2015

Rebecca is awesome. The text messages I get from her to keep me updated are very useful.

Theresa Paglione

31 de mar. de 2015

Beckie was extremely helpful and informative! Would highly recommend.

George Wonsul

30 de mar. de 2015

All the staff were friendly and helpful. In particular our salesman, Jay Freud, who went out of his way to make our leasing experience of our 2015 Ford Escape, as smooth as possible. Also kudos to Robert Wheat and Jamie Wilson for their efforts in our experience.

Lillian Karolyi

27 de mar. de 2015

purchased an escape......service as always was excellent.......Paul Anderson has taken care of me for many years and as in the past he provided me with excellent service.

Sharron Bryant

27 de mar. de 2015

The staff was very accommodating; I walked in without an appointment and they were nice about squeezing me in on very short notice. The staff was also very courteous.

Rick Schifter

26 de mar. de 2015

Mike is the best. Got me in right away, and the truck was done sooner than promised. I drive to Dearborn from Ann Arbor, because the service department at Village Ford is by far the best I have ever visited, anywhere in southeast Michigan.

John Caraccia

26 de mar. de 2015

We turned in a 2013 Escape and leased a 2015 Escape. We have been long-time customers of Rich Beckerson's and have always been extremely satisfied with his service. Rich is the best!

Conrad Smith

25 de mar. de 2015

Great service, excellent service personnel. Thanks for the excellent experience.

Ricardo Hernandez

25 de mar. de 2015

Very professional, friendly and well explained. I am a repeat customer and will continue to be.

Kimmo Hamalainen

25 de mar. de 2015

Staff was friendly and helpful. All my questions were properly answered.

Marlene Azarovitz

25 de mar. de 2015

2015 escape. Jim Bowling spent a lot of time with us and was very patient and got us a great vehicle at a great deal.

Renee Fondaw

25 de mar. de 2015

., Every staff member was very helpful and friendly. The Dealership was very clean ,the service was fast .

Sally Nightingale

24 de mar. de 2015

My experience was awesome and so very little headache. I had my brother-in-law come with me, as salesmen tend to treat women differently then men when it comes to buying a car. The salesman was extremely helpful and went out of his way to help me get a car although my credit was not all that great. I will surely recommend this dealership and my salesman to anyone who asks!

Gloria Rehse

24 de mar. de 2015

My right door wasn't opening and closing properly. I dropped the vehicle off at 7:30 a.m. and a few hours later it was done. The Village Ford shuttle service picked me up at work and took me to the dealership where my car was washed and ready to go. The door works perfectly now. Overall, and excellent experien.

Theresa Martin

24 de mar. de 2015

The staff made sure that they would update the status of my car to understand what was being done and how other items were still ok.

Thomas Shields

22 de mar. de 2015

Just a routine service, in and out quickly, very satisfied.

Darrell Elder

19 de mar. de 2015

Friendly, efficient and fast. Got a oil change and inspection.

James Ryan

18 de mar. de 2015

I feel well taken care of by your service department with Tracy Mandernach taking good care of my 2003, low mileage Crown Vic. I believe it is the finest car I have ever owned. Tracy is always personable, pleasant and a credit to your fine organization. Thank You.

Barbara Daronco

18 de mar. de 2015

Everyone was very friendly and helpful.m especially Tracy & Josh. Loved both of them.

Finn Tseng

18 de mar. de 2015

Have the issues on the car fixed fast !! Thanks a lot !

William Pinage

18 de mar. de 2015

Ron Clark the salesman was great,everything went smoothly was in and out in about an hour and a half.Picked up truck the next day and it was ready like promised..Thank You, William Pinage

Benjamin Bajorek

17 de mar. de 2015

The counter staff was most courteous and efficient.

Robert Smith

13 de mar. de 2015

We purchased a Transit connect. This is our second transit. I have never had a problem with the service department. Our advisor is Tracy and he takes care of everything from start to finish. Continue to hire people like him and you will be just fine.

Lori Russell

13 de mar. de 2015

This time the wait time was much better. I was told it would be about a 1 hr and 10 minute wait, but it was done in less than an hour.

Tracey Patterson

12 de mar. de 2015

I brought my car, under warranty in for service. My husband actually purchased the car from the dealership in Telegraph. We have had the WORST WORST WORST WORST WORST WORST customer service there from day one and I will never go there. We had purchased a car from Village Ford in the past and we were happy with it and the service (why my husband veered is still a mystery to me).The repair service staff is very courteous, attentive and professional. My car was serviced in a reasonable amount of time - it was seen the same day and finished the next day. I very much like the service rep keeping in touch with me via text--that is just convenient and I felt kept in the loop. Minor complaints. The poor labeling on the car that lead to the problem in the first place. Not the dealership's fault, but Ford's design decision. Second, the lobby at the service center could use a little freshen up (or both days I was there, I had the misfortune of being there after some less than fresh smelling visitors had left).

Kenneth Kanniainen

11 de mar. de 2015

The only negative was the length of time the vehicle had to remain at the dealership

Patricia Cole

11 de mar. de 2015

I was in for a recall on my 2014 Ford Fusion,2 recall notices, 2 hours, and you didn't give me acar wash, Thanks a lot

Cynthia Neubecker

11 de mar. de 2015

I was very pleased with the care. I loved to receive my vehicle washed.

Anthony K. Whitlock

11 de mar. de 2015

Service was great. I have been with Village (Nick Zak) Ford for about 15+ years.

Jason Shufeldt

11 de mar. de 2015

I've bought or leased 5 different vehicles from Village Ford and I wouldn't go anywhere else.

Wesley

11 de mar. de 2015

Service was prompt and they explained everything that needed to be done over email before starting, I was out of the country. 24 hour key drop area was nice. Would have gotten a 10 but they didn't wash my car when I got it back, which was done at every other Ford dealership I've been to. Otherwise great!

Ronald Cracknell

10 de mar. de 2015

Excellent service. Did exactly what I wanted done, nothing more and nothing less. I get my oil changed here all the time.

Louis Pezet

10 de mar. de 2015

The work was done in the time frame promised. Don't send me another one of these things!!!!!

Barbara Beaubien

10 de mar. de 2015

Rebecca Audritish {service advisor) was once again very helpful. My experince with Village Ford has always been great, that is why I continue to return for service.

Erin Birchenough

10 de mar. de 2015

Turned in my 2013 explorer and leased a 2015 explorer and love it! Ron Clark was my salesperson and really made it easy and went above and beyond

Leon Speed

10 de mar. de 2015

The staff was extremely helpful in facilitating the lease of my 2015 Escape. I explained what I was looking for in content, price, etc. and my salesperson, Kelly, was able to find a perfect match, right down to the color we wanted. The overall leasing experience excedded my expectations.

Alicia Seals

10 de mar. de 2015

My salesman was Ron Clark and he was awesome! This was the easiest lease experience I've ever had. My Dad retired from Ford, so I'm Ford for life and Village Ford made my visit very pleasant. I look forward to a new relationship with my new Ford family at Village Ford.

Frederick Sawyer

10 de mar. de 2015

Paul Anderson is a great representative for Village Ford and Ford Motor Company. I had expressed an interest in turning in my Fusion lease early. He contacted me and explained how the early turn-in program would work for me. I came in and drove some different vehicles that Paul had gotten ready for me. Selected the F150 for a real change in my driving experience. I have it now and could not be happier. Paul is a real pro, no pressure, he is prepared, knowledgeable and there when you call to talk about your vehicle.Fred Sawyer

John Konik

10 de mar. de 2015

Service advisor was friendly. Oil change and tire rotation was completed within the timeframe he told me.

Chauncy Eggleston

9 de mar. de 2015

Great working with service rep Beckie Audritsh. She answered all questions promptly and kept me up to date on the status of my vehicle.

Lisa Irvin

5 de mar. de 2015

Your lot had a really great selection. your sales agent Joe Woody was extremely friendly and really helpful. Usually buying a car is stressful and frustrating. Our experience with village Ford was the best we have ever had. thank you for your service. Lisa

Ruth Groesbeck

4 de mar. de 2015

My salesman, Steve Miscuk, couldn't have been more accomodating and helpful. He called me to inform me of an early lease return program and got me in to review my options. I came in, he found programs that fit my needs, I got financed and drove home with my new Escape that same day. Where else can you get that kind of customer service?

Gloria Bartholomew

4 de mar. de 2015

Leasing another Escape which I totally love. Sales person was very helpful and would highly recommend him to anyone looking for a new vehicle

Nicole Y

4 de mar. de 2015

Very quick and friendly service during my last visit. Even when they are busy, they give you an honest time quote for the service so you can plan accordingly. They have a shuttle for those who work locally. I find that if I need service quickly, it helps if I call in advance to get an idea for how busy they currently are.

Tom Silhanek

4 de mar. de 2015

Given the significant scope of service I requested on my 2012 Explorer, I felt the service was performed in a very timely manner. Service advisor Mike Merrill was very responsive during the process, and kept me regularly updated on the progress of the repairs.Additionally, Mike worked very hard to find cost effective means to perform these repairs, which was greatly appreciated.Based on my service experience and the performance of my service advisor during the repair process, I would definitely recommend Village Ford to others.

Michelle Cicotte

3 de mar. de 2015

I got a Ford Escape 2014 4 wheel drive the service I get was exceptional she always answered every question I had and get me the car that I wanted

Dennis Biesiadecki

3 de mar. de 2015

2915 Explorer service good staff very helpful 2nd time buying

Diane Farabaugh

3 de mar. de 2015

2015 Escape Excellent Service The staff was excellent.

Roger Zeigler

2 de mar. de 2015

I chose your body shop to fix my F250 truck after it was used and damaged by thieves. Iam very pleased with work that was done and the pleasent staff that helped me understand all they would do to fix my vehicle. I use your service departmentfor all our vehicles and I would recommend Village Ford to everybody.Regards, Roger Zeigler

Terry Schenk

2 de mar. de 2015

Everything went well, work was done quickly and efficiently, staff was very friendly and helpful.

Elizabeth Sheldon

2 de mar. de 2015

Love the whole staff at Village. Would not go anywhere else. Thx. Liz Bowdell-Sheldon

Nancy Orr

28 de feb. de 2015

Although there is a lot of paperwork involved causing the final delivery time to be quite lengthy, our experience was positive. Our salesman, pinstriper, and technical assistant were very pleasant, efficient and helpful.

Mary Peck

28 de feb. de 2015

When I called to have my car evaluated after the accident it was going to take me several days because of the holidays. This was disappointing to me as I needed help immediately. They finally agreed I could bring it in the next day and they put plastic on it so I could drive it. They told me it would take two to three weeks to fix it. I did not have rental insurance so I arranged to bring it in on Monday so it could be taken care of while I was on vacation. I rented a car for three days before I left. When I returned from vacation and called on Friday morning three weeks later they said it would not be ready until the following Tuesday - that meant 4 more days of rental costs for me when they had told me it would be ready. I had used another dealer previously after an accident and they gave me a rental car.The car looked good when I did pick it up so the quality of workmanship was good. I just would like them to be more sensitive to the time it takes for repairs.

S Stetler

27 de feb. de 2015

I purchased a 2015 Ford Escape. I was in an accident and my 2013 Escape was totaled, so I needed a car quick. In .5 hour from the time of my initial call, Jason MacDonald found me an equivalent...with more features for a lesser monthly lease payment. What could be better? On delivery, he took a lot of time to show me how to use the new park assist and other features. Then, Jamie Wilson, the tech guy, synced my phone and answered all my tech-related questions. All in all, it was a great experience that came right after a very bad one. I am moving forward with a new car!

Patricia Janus

25 de feb. de 2015

Efficient oil change event for me on 2/23/15. In and out in 45 minutes. Personnel friendly and helpful. How great is that??Thank you Village Ford Quicklane.

Vincent Glod

25 de feb. de 2015

Tracy and Nick are the best. They made me feel like I was a long time friend. As a matter of fact, everyone there treated me like that. Never go anywhere else.

Tom Berris

25 de feb. de 2015

My service advisor, Mike Merrill, was very helpful and explained what recalls were being worked on thoroughly. I felt he was truely looking out for my best interests.

Ruth Ciocan

25 de feb. de 2015

Young men at the desk are ALWAYS cheerful and VERY kind to me. My tire pressure and oil change light came on but they are so kind to check it all out and answer all my questions!

Ludmella Kramer

25 de feb. de 2015

I am a VERY loyal Ford customer/retiree, and always go to the dealership for service (oil changes, etc.), so the vehicle history is in one location. It is definitely more convenient to go to a local "oil change service," however, I am generally very happy with the service at Village Ford, and want to remain a "loyal Village Ford customer."

Linda Keithan

19 de feb. de 2015

The staff was very helpfulMaybe having two people at the front desk would be helpful during prime drop off time

Anthony Amorose

19 de feb. de 2015

Without an appointment the Quicklane was still able to complete THE WORKS pretty quickly, even at the end of the day. VERY convenient! Well done, Quicklane.

Marianne Schmidt

18 de feb. de 2015

I leased a new Ford Escape, which I love! My sales person was Shirley Peters and I have leased with her for my last 3 cars. Shirley is wonderful I can't say enough good things about her she is AWESOME!

David Lawrence

18 de feb. de 2015

My story is short: Jim Lenart was on top his game. 4th time in a row....GREAT job Jim.

Margaret Gaydos

17 de feb. de 2015

Very professional, polite. Always had a good experience.

Janet Harthen

17 de feb. de 2015

I was in and out. Tires were rotated. I feel like my new car can face a little more cold weather. Everyone one was cheerful after a day at the office. Thank you.

Nancy Grabowski

17 de feb. de 2015

Prompt, courteous, professional...excellent. Prompt, courteous, professional...excellent. Prompt, courteous, professional...excellent. Prompt, courteous, professional...excellent. Prompt, courteous, professional...excellent.

Mark Martin

17 de feb. de 2015

Jason at Quick Lube and his staff are the ultimate in customer service. They are knoweldgeable and patient and quick to get things done right. I was in and out for oil change in less than 30 min. I really appreciated that after coming at 5:15pm afte work and hoping to get in by they time you all close at 6pm. Thank you for all you all do!!!!!!!!!!!!! Love Village Ford quick lube, car sales and service people.

Nicholas Vaghy

17 de feb. de 2015

This visit is just another reason why I am happy I switched Ford dealerships.

Mary Carlin

17 de feb. de 2015

Came for a oil change hour in half later I had a oil change, window shield wiper replaced, tire rotated, and rear lubricant changed. Tech/ worker was awesome.

Nancy Bunge

17 de feb. de 2015

Salesperson Jason MacDonald really followed up with every question we had, from providing pricing and VIN numbers (so we could check out the insurance cost ahead of time) on different models, to letting us know exactly what options were available, what the pricing was, and how long the special rebates were available. We could have easily waited a year or more to buy a new vehicle, but because of his follow-up and the special rebates on the 2014 Focus with the newer 2015's coming out, we decided to make the purchase.

Jill Balazsi

16 de feb. de 2015

Everyone is very professional and nice. Love going to Village Ford!

Thomas Bargowski

13 de feb. de 2015

The current problem was fixed at a reasonable cost, but no assurances were given that the problem will not reoccur.

Thomas Miller

13 de feb. de 2015

Service Rep communicated very well. Vehicle issue was resolved, and vehicle was returned washed. Thanks!

David Zelek

12 de feb. de 2015

2012 Explorer , in for an oil change and received excellent info on the pricing for future (soon) purchase of 4 new tires.

Paul Randolph

12 de feb. de 2015

My experience was pleasant, timely, and comfortable.

Sergio Patino

12 de feb. de 2015

I was very surprised by the amazing service from Rebecca Audritsh. She kept me informed of every stage of the repair and definitely the customer experience was really good. I definitely come back and do repairs thanks to her.

Janet Doran

11 de feb. de 2015

Fast service and pleasant service people. Very comfortable waiting area.

Susanne Drewicz

11 de feb. de 2015

Service writer, Nick is very knowledgeable. I appreciated being told about the service part coverage on the parts purchased, as this was a non-warrantable repair.

Michael Pachuta

11 de feb. de 2015

Was very pleased with the service performed on my F 150

Stacey

10 de feb. de 2015

We leased a 2015 Explorer. The service that we received from Don and Lou was exceptional! We were scheduled to come in for a test drive and Lou had to leave unexpectedly before we arrived but he still send us an email and ask Don to take care of us. They both were very knowledgeable, friendly and helpful. I don't think we could of had a better experience than we did with them! I will definitely recommend anyone to go to Village Ford and ask for Don or Lou!!

PMG

9 de feb. de 2015

My 2013 Ford Edge was due for an oil change, I prefer the service department at the dealership for their level of service (tire rotation, inspection, etc) and cost effectiveness. The staff was polite and fast, and I will definitely return for my next service.

Derek Taylor

8 de feb. de 2015

I appreciate the time taken to look over the whole vehicle to see what repairs were needed, and not just to fix the obvious cosmetic damage.

John Chahine

6 de feb. de 2015

Salesmen were very knowledgeable about the vehicle I was ordering. Staff was friendly and helpful. Great purchase experience.

Zben

9 de ene. de 2015

Been looking for a used car this week. Been to several dealers in eastern Michigan. Village Ford has not caught up to the times. Gives you the stereotypical "used car dealer" feeling that has annoyed people for years. Tight quarters to work with salesman. Everything feels pressured. They disappear for long periods of time without good explanation. Drove vehicle with definite vibration that my wife felt in passenger seat. Decided enough was enough when salesman tried to convince me I really didn't feel it.No joke but the six or seven other dealers have all adapted to the modern no pressure type approach with great customer service and open inviting showroom. Will give them kudos individually. Would not shop at Village Ford again but don't wish them ill. Hope they revise their model and catch up with the times one day. Pressure and "playing sales games" drives the modern consumer away, at least myself and the people I know.

Darryl Johnson

8 de dic. de 2014

I had excellent service, very helpful, short wait, quick turnaround time.

Rachel Fews

5 de dic. de 2014

AS ALWAYS MY PROBLEMS WERE TAKEN CARE OF. ALL OF YOUR STAFF IS FRIENDLY, PATIENT AND KIND.MOST OF ALL THEY KNOW, AND DO THEIR JOBS VERY WELL. THANKS AGAIN.

Sheryl Vasilnek

5 de dic. de 2014

We were having a major issue with our 2013 Flex not driving properly going over 65 miles per hour. After being driven a couple times it was discovered that the right front drive axle needed to be replaced. Thank goodness it was found! Service is always great! Thank you

Diane Kostyshak

3 de dic. de 2014

As always, the whole staff was very courteous and helpful. My car was done in the time frame promised.

Gabriel Jim

3 de dic. de 2014

Service tech was very courteous and was a great listener. I had a very good experience with Village and am very likely to bring my car and potentially future business to Village Ford.

David Carol

2 de dic. de 2014

2014 Ford Flex, we had excellent service, would highly recommend Village Ford

Bruce Zera

2 de dic. de 2014

Service was good, also timely-did not have to wait overly long for either safety recall or quick-lane oil change.

Ed Wayne

1 de dic. de 2014

Interaction with the Village Ford Dealership Team dealt with a Warranty Service issue. Although the issue was difficult to diagnose from a root cause perspective, the Service Representative took the time to enlist the Shop Foreman to personally go on a test drive with me to experience the issue firsthand. Service Representative then dug into the potential root causal factors and determined that there was a TSB in the system for the specific issue. Car was repaired and returned washed in a few days. Shuttle service was used as a part of the drop off and pick up of the vehicle and was much appreciated. Overall very favorable experience. Thanks.

Kamal Shenaq

1 de dic. de 2014

I leased 3 Ford vehicles from Village Ford (Two 2014 Fusions & one 2014 Ford Escape. staff was very helpful and Service was excellent. I always recommend my friends to Village Ford. Thank you.

Finn Tseng

1 de dic. de 2014

Issue with steering column identified and resolved on the same day. Good job as always.

William Hinton

22 de nov. de 2014

Ironic, my first oil change and it cost me over 50 bucks.

Stephen Lenart

7 de nov. de 2014

Very pleasant people and the service was great. Thanks again

Tracy Cruts

3 de nov. de 2014

Purchased a 2013 Escape through Brian Bartholomew, outstanding salesman!

Rod Burr

31 de oct. de 2014

As noted above excellent experience. Wait times for shuttling is a bit aggravating but not totally intolerable.Purchased vehicle from Bill Brown Ford. Not happy or satisfied with their service. Will trade and get service at Village Ford henceforth.

Phyllis Cornell

30 de oct. de 2014

The staff was very nice and helpful. The service was fast and being I hate to have the oil changed it was a really fine experience.

Stephen Koppinger

29 de oct. de 2014

I am always treated well by the people and staff at VILLAGE FORD in their Service Dept whenever I need to take my vehicle in. Their shuttle service is always offered, seating areas are kept clean & neat and the people try very hard to get the problem/situation taken care of.

Donna Limas

29 de oct. de 2014

I had never been in a accident rodney at the collision shop was awesome, he made things so easy and was always propmpt in returning phone calls. It was a pleasure working with him and my truck looks fantastic, will always be a ford girl!

Kenneth Darwish

29 de oct. de 2014

Salesman Jay Freud was extremely helpful in helping me find a new Ford vehicle. I purchased a Ford F-150. Jay,along with the General Manager Robert Wheat,are at the top of their game. This is the 12th Ford vehicle that I have purchased from Village Ford. I have been very satisfied with their service. That is why I keep coming back to Village Ford.

Rhonda Collier

29 de oct. de 2014

My sales person, Stephen, was very friendly and helpful throughout the entire process. The Finance Department, Tom, provided the information I needed to make a well-informed decision. Tom also worked hard to get me the deal I needed. My only issue was that my trade in was valued significantly lower then the KBB "good" condition value. I believe had I gone to another dealer, Butman Ford perhaps, I would have gotten a better trade in value. The reason I took the trade in was because the car I was purchasing at Village Ford had very low mileage and was in pristine condition.

Kyle Neesam

28 de oct. de 2014

Vince was very helpful, the process was quick and accurate.

Terry Leaga

28 de oct. de 2014

Recently had body work done and a recall and everything was handled perfectly. I often recommend Village Ford to friends and family. Thank you!

Kelly

28 de oct. de 2014

I bought a 2015 Ford Fusion and everyone that I dealt with from beginning to end was professional, courteous and incredibly helpful; making my first new car purchase amazing.

Anne Koroly

27 de oct. de 2014

I purchased a 2014 Escape, my salesman was Jim Lenart. Jim and all the staff at Village Ford were extremely helpful to me throughout the process of purchasing my new vehicle.

Lauren Vitale

26 de oct. de 2014

Tracy was wonderful. My car was completed quickly. Staff very nice and welcoming.

Mable Click

25 de oct. de 2014

Service was excellent and completed promptly. Service Rep competent and courteous.

Diane Farabaugh

24 de oct. de 2014

I had a bent rim on my right front tire. We told the service guys I kept loosing air in my tire & it was not running smooth. I had hit a big rock on the expressway. The light kept going on. Service Dept. had poor lack of communication but they finally resolved the matter successfully.

James 66

9 de oct. de 2014

Service department is a joke! New car salesmen are as CROOKED as they come! I bought elsewhere and got what my vehicles bluebook value was. Village tried to give me half of thebluebook value. I wouldn't go back for free oil change! Lost me as a customer and everyone I know!

Mclark23

7 de jun. de 2014

At this dealership they dove you io buy something called lease insurance. It will pay off the vehicle if you die. I'm not sure if they target people over 40 or the handicapped but they targeted me to buy this.

Joan_H

8 de dic. de 2013

For the first time in my life, I'm buying a used car. I'm not sure if it's because I'm a female or because I'm buying aused car in the lower range. First of all, Keith blew me off a couple of times. I had in mind that I wanted to purchase a usedEscape around 8-10K. I came into dealership and the only car that he said was in my price range was this rag-top 2002Chevrolet Cavalier with 32,000 miles on it. The price that he quoted was $7,960. (LOL). If you look up Blue Book value,it's quoted as $3,910. I told him that was an awful high quote for a 2002 vehicle, he kept repeating, "it's clean".I will never return to Village Ford of Dearborn.I went to Lafontaine in Ann Arbor and purchased a 2008 Mini Cooper with 62,000 miles and was very happy with the salesperson.

trex22

23 de abr. de 2012

I took my 2011 Fiesta in a for a check engine service light at ~9:00 am. At 5:08 pm I called the service rep to determine the status and was informed that a known problem part was on order and the vehicle would probably be ready by 2:00 pm on the following day. Uuumh, how will I get to work tomorrow??? Why didn't anyone call me to explain a part had to be ordered??? I retrieved the vehicle via my bicycle and vowed to NEVER return to Village Ford again!!!BTW, this has been posted on Facebook and I've written to Ford headquarters, and I'm researching how to express my frustration with VILLAGE FORD (Dearborn, MI) to Ford management. Also, this is not the first time VILLAGE FORD has disappointed and frustrated me (shame on me).

BreanneF

11 de abr. de 2012

This is my 2nd truck with Jim as my sales rep. He has truly made the impossible, possible. He is diligent in his work and is very knowledgeable. There is no doubt in my mind that if another dealer had made this sale it would not have happened. Jim is awesome at his role as a salesman. Village will remain my dealer for many years to come. Especially Jim as my sales person as long as he is there. Thank You.

sugarshell04

25 de mar. de 2012

My family has been coming to Village Ford for our cars for as long as I can remember. Every time we are there, for service or for sales, Mr. Glass has taken excellent care of us.

Vickie G.

20 de mar. de 2012

We have purchased/ leased vehicles from Sandy for close to 30 years and keep returning. She is a great business person with a great personality who makes certain the customer is always completely satisfied.

tylerskeets

5 de mar. de 2012

Steve was patient with me for months when I was trying to decide to lease my Fusion. He entertained my questions and he did not bug me like a typical sales person. He treated me as though I was his only customer (which I know isn't true).