Tracy Beach

22 de ene. de 2021

My experience with buying a vehicle during a pandemic was excellent at Viva Dodge Chrysler Jeep Ram. Gabbie contacted me to discuss what I was looking for and approximately what I was looking at for a downpayment. Within a day she was sending me links and pictures for what she felt best fit my requests, I have to say she did an amazing job of finding everything I was looking for. I submitted all my paperwork electronically, which made everything go smoothly. We scheduled an appointment to finish everything up with the finance department where Omar explained this in terms that I completely understood. I want to thank Gabbie and Omar both for the attention to detail and exceptional customer service.

Jeffrey Brown

22 de dic. de 2020

Great experience at Viva Dodge Chrysler Jeep. I special ordered the vehicle I wanted and started the process with the GM, Mr. Manuel Beltran. He worked with me on the order and got it done. When the vehicle arrived, Mr. Beltran contacted me and let me know when I could pick it up. When I arrived, he talked to me and turned me over to his sales consultant, Mr. Raul Torres. Mr. Torres walked me through the vehicle capabilities, financial process, and the test drive. The second easiest car buying experience I have ever had. I am very happy with my purchase and would recommend Viva Dodge Chrysler Jeep. I would definitely recommend Mr Torres as well. He was knowledgeable and helpful.

Jennifer Haines

3 de nov. de 2020

The first time I brought my car in here for work I experienced terrible customer service and was going to take my car somewhere else because of it. The second time I brought my car in I had the best experience all because of Mathew and Sal. They were so helpful and truly helped me out. They are both the reason for the five stars! They were great.

Gilbert lopez

21 de dic. de 2020

So to start off with. The service drive associate was amazing and heard my frustration. But other then that. It’s like pulling teeth just to get anything done at the dealer ship. The coupon process is frustrating and worthless. I get spammed tons and tons of email. Discount this discount that, with dealer information on it. But when it comes to redeem it, it’s a frustrating as heck “ that coupon isn’t valid, that coupon can’t be redeemed with this service, that coupon needs to be printed.” No where in the fine print does it describe that it needs to be printed or can only be covered with certain services. I take my truck to a dealer ship cause I feel that I’ll get a better service and trained techs. But sometimes it’s easier to go to a quick lube place to avoid the BS. Plus the prices are posted it’s not a surprise when you cash out. If I could rate the service rep he would get the 5 stars. But everything else, nah

Laura Christensen

16 de dic. de 2020

I did purchase a vehicle from here but ONLY because the vehicle was not available anywhere else. I was treated poorly by the sales manager who was very rude and impatient when discussing interest rates and price on the vehicle. I was told one thing by the sales guy and another by the manager. The salesman was nice but didn’t seem very knowledgeable with the way things work and I heard “I’m sorry ma’am” more than I’d like to. After signing the finance papers I was told that I would get a car wash and a tank of gas. Before leaving the dealership, I asked the salesman about the free tank and he said “I filled it up yesterday”. Astonishing! The stereotype of “the car salesman” really spoke to me after experience I had with the sales department. However, the finance department was more customer friendly and the process was fast. They were probably in a hurry to get me out of there but honestly I didn’t really want to hang around.