power

13 de ago. de 2015

I purchased a vehicle from Alamo Heights VW, San Antonio, Texas. My experience was more that "very good",..it was incredible. The service I received from salesman Julio Carmona was impeccable. The finance officer Mike was great and worked very hard to please me and get me exactly what I wanted!!.. I highly recommend you buying a care from this dealer....And ask for Julio!!!!..

TK

1 de ago. de 2015

We recently purchased a 2015 Golf at this dealership. This was the 3rd VW dealer we visited, and though all were great to work with, we really connected with Val at Alamo Heights. Val was very personable and he gave straight, honest answers to our inquiries. We appreciated his no pressure sales style and the fact that he was open to letting us view various cars. In the end, we agreed on a price that we felt was very fair, and I was able to drive home in a brand new car!

CREECH

20 de jul. de 2015

Dealership provided extremely fair price on the vehicle and also give me a great trade in.Julio give me great customer service and friendly THANK YOU

jjsilvestri1

18 de jul. de 2015

Excellent service! Ramiro guerra was our sales consultant and was patient with us while deciding which vw Jetta we wanted and kept us updated thoughout the whole process. He even threw in a free vw tshirt for my fiance! Thanks Ramiro and the whole staff! Will recommend them!

Roy, Ashley, and Lisa Villanueva

12 de jul. de 2015

We had a very pleasant experience today! Val was a great help and made us feel welcomed and comfortable, not pressured while looking for a new vehicle. And now we are proud owners of our new vw vehicle!! We will definitely be back when purchasing our next vehicle!!! Thank you so much Val!!!!

JAMIE

10 de jul. de 2015

I came in on a Saturday to look then I met Julio he convince me to buy a new car, he was pleasant to deal with and he got us a great deal .I will buy all my future cars from Julio and VWof Alamo heights thanks.

JACOB VANDERBURG

10 de jul. de 2015

Julio went well above and beyond to insure I was satisfied throughout the whole purchase process.The best customer service experience I have ever had. I could not have asked for a more useful and competent representative.VW of Alamo heights is fortunate to have him.

ED GARCIA

7 de jul. de 2015

This is my 5 car I have bought from Julio Carmona and vwofalamoheights I LIKE THE WAY THEY TREAT ME AND ALWAYS GET A GREAT DEAL THANK YOU AGAIN.

Gti owner

18 de jun. de 2015

They took my car to repair it and they kept telling me thats its going to be done next week! And all what it had to be done is an alignment! Kept me without my car for almost a month and a half! I had terrible experience in their service!! Avoid if you don't wanna waste your time

Solid_mentor118

7 de may. de 2015

Over all I am extremely frustrated with how business was done here. I found the car i wanted after 20 minutes of being there. it took 6 hours to figure everything out. Yes... I was there 6 hours from 10 until 4pm when we finally left. First the sales rep was friendly, but he doesn't know anything about the cars I was looking at which first was a 2010 lancer, and 2nd a 2013 Golf. Every question I asked he wasn't sure. Fine okay doesn't matter, my Father has a VW and he loves it. So I felt i could trust the dealership. Well, despite that I wanted the car. Then the salesmen who was working with me. ditched me. i dont know where he went. i didn't know who was helping me, and i didn't get any help until i went to the service counter and asked for it even then... i waited. Finally i got the car. I signed the document showing that they checked everything on the car, because they have a "drive without worry off the lot" policy. Well, finally we drove off the lot and what happened? the windshield wipers are busted (there was a rain that evening) and we had 2 fuses burnt out. right out of the lot. so now i can't trust them. I get home and i dont hear anything from them about my billing, i dont know who, where, how they want me to start paying. i didn't a letter or an email. not even a phone call. so i'm sitting in limbo. i call to find out all this information and Andy the financial services guy doesn't answer or return phone calls. 3 times i called. 2 times left a message. the 4th time i was pretty livid with their service and help. i want to find out about my registration because i havent heard anything of it. i had to call again and vent my frustration for any real action to happen. i traded in a car of coarse i didn't get much for it. but that wasn't an issue. The serves has been lousy and i do not feel satisfied or confident in my purchase.

happy customer

4 de may. de 2015

Great buying experience! Ask for "Miles", absolutely fantastic service! Would purchase from here again, without hesitation.

Professional Tire Kicker

29 de abr. de 2015

Our salesman, Paul Martinez was great. He sped the process up as much as he could. He explained the features of our vehicle to us and was very professional. I would highly recommend this dealership.

The Sharps

29 de abr. de 2015

I called Alamo Heights VW for dealer pricing on a new VW Tiguan. The first to respond was Paul Martinez, We met him a few hours later at the dealership, he was enthusiastic, and well schooled on the features of the car we wanted. He asked us which color we would like to drive, and answered questions and gave us a quick introduction to the car in the parking lot. He was a pleasant man, he showed interest in helping us with our selection and offerred a great deal of useful information. We are happy to have met Paul, and found Alamo Heights VW to be a nice place to spend a couple of hours when purchasing a car. Leslee Sharp

Ernest Montalvo

29 de abr. de 2015

Went into alamo heights vw dealership interested in a used 2012 jetta. Not sure of anything I was getting until I met up with Ralph Martinez and Paul Martinez they were informative and very friendly salesmen. I loved the experience I had with them. They were very helpful with any questions I had. And I was able to make a deal and brought my jetta home. Thank you. Alamo Heights Volkswagen

Cleopatra's Lover

29 de abr. de 2015

my wife and i really enjoyed our visit to alamo heights. we were met by a young man but he was busy so he went and got us another salesman paul martinez. we looked at different new cars but we just couldn't make up our mind. paul asked us a few questions that helped us narrow down our selection choices and we decided a used car would be more in line for our budget. we test drove a jetta and we loved it. everyone at the dealership was friendly and they all made us feel comfortable. nice place to shop, you should visit.

Joe Dirt

29 de abr. de 2015

I had a good experience during my visit at Alamo Hts VW. My salesperson allowed us a nice test drive and wasn't very pushy. The pricing went well except it took a while for Paul Martinez to get us the terms we were looking for. But at the end, we prevailed and got a fair deal on our new Beetle.

CANTU

23 de abr. de 2015

I BOUGHT A GTI FROM JULIO AND IM VERY HAPPY THANKS JULIO AND ARCHIE

ANDREW

23 de abr. de 2015

I was shoping around for a jetta and Julio give me the best price so i bought it . THANKS JULIO

Mary Elizabeth Fox

15 de abr. de 2015

I recently purchased a VW Passat Sel Premium from another dealership. I was having difficulty with pairing of phone and Navigation. Mr. Miles at Volkswagen of Alamo Heights helped me with both issues I had without hesitation. I cannot THANK Mr. Miles enough as I now have my phone and understand Navigation. I wish the Dealership I purchased the VW Passat would have been as helpful as Mr. Miles at VW Alamo Heights. I will more than likely go to VW at AH for servicing. IF ANYONE IS LOOKING TO PURCHASE A VW OR HAVE A QUESTION I HIGHLY RECOMMEND MR. JAMES MILES OF VW AT ALAMO HEIGHTS.

VW Family

11 de abr. de 2015

We keep our cars forever. Consequently, we don't buy cars very often and are generally not comfortable with the process. I recently made an internet inquiry with VW of Alamo Heights and was contacted by Estevan Garcia. We made arrangements to meet Estevan on a Saturday afternoon. We were not sure what vehicle we were most interested in. Estevan demonstrated great customer service and took a considerable time with us as we reviewed our options. We had a commitment that afternoon and needed to leave rather abruptly after our time together. Estevan took this in stride. He reached out the following Monday with professionalism but zero pressure. After a week with lots of indecision, we met with Estevan again the following Friday afternoon. He again put his customer first by staying with us past closing. We also experienced the same friendly, no pressure environment with the Business Manager. Ultimately we left with a Golf TDI Sport Wagon that we could not be more thrilled with. Overall we had a great experience purchasing a great vehicle.

L.Ramirez

10 de abr. de 2015

I had great experience with Volkswagen of Alamo Heights upon leasing my CC. Since then I have taken my vehicle to the service department which as been very helpful and prompt on returning my vehicle in a timely manner. The salesman who help with my lease James Miles was very professional and knowledgeable of CC R Line and he was very correct on the gas savings and the horsepower. I will be returning to this dealership for my car purchases and highly recommend them to my friends and family.

not a happy customer

10 de abr. de 2015

My husband and me dealt with a young internet sales lady about a 2013 used Jetta. We asked for her when we arrived and we had to wait over 30 minutes before she met us outside. She was impatient and didn't seem concerned about our buying needs. Needless to say, we quickly made our escape and most likely will not revisit Alamo Heights volkswagen anytime soon.

EMERICO GONZALES

9 de abr. de 2015

WE CAME IN TO LOOK AND MET JULIO HE WAS FUNNY, KNOWLEDGEABLE,AND RESPECTFUL AFTER A WHILE WITH HIM SHOWING US CARS WE WERE SIGNING PAPERS ON A NEW JETTA.HE WAS A PLEASURE TO DEAL WITH.WE LOVE OUR NEW CAR AND NEW FRENDS AT VW OF ALAMO HEIGHTS THANKS.

Satisfied Customer!!!

7 de abr. de 2015

All I can say is what a great experience I had at the Volkswagen dealership in Alamo Heights. My salesman, Estevan Garcia, was great and very helpful. He was patient and made sure that I got the vehicle I wanted. If anyone is looking for a car, I would definitely recommend you go and see him.

DAN ALVAREZ

7 de abr. de 2015

I DID EVERTHING OVER THE PHONE JULIO MADE IT EASY AND PAINLESS LOVE THIS DEALERSHIP GOT A CUSTOMER FOR LIFE THANKS JULIO

V RENTERIA

31 de mar. de 2015

Julio was great he sold me my first vw jetta 7 years ago and now I just got my second vw a cc love my car and I love the salesman JULIO the manager ARCHIE best experience ever buying a car THANKS A BUNCH SEE YOU IN 5 YEARS.

Dem4life

31 de mar. de 2015

I have had some credit issues for a few years now, so when I met Paul Martinez at Volkswagen of Alamo Heights I was expecting the usual smirks and feelings of unworthiness by the salesperson. But when I told Paul about my low credit score and collections, he smiled and said instead "well, that's okay, a little challenge is always welcomed". He treated me and my teenage son with respect and never showed impatience or tried to look down at us. At the end, we weren't able to get an approval but I feel Paul's genuine concern for the customer is news worthy to those unfortunate souls in a predicament like mine. See Paul, he will go the extra mile for you.

The Praying Customer!!!!

31 de mar. de 2015

I honestly didn't think it would come true but I didn't give up! Thanks to Estevan Garcia I am now the proud owner of a new car!!!! He(Estevan) was very patient and understand. He help keep my worry and blood pressure down! The team at VW of Alamo Heights was great! They were patient and may this process easy and fast! I will never forget the experience especially the customer service that I received!!!!! I left with a big smile and tears of joy for purchasing my first vehicle!

Socrates

30 de mar. de 2015

It was a really nice experience buying my car from Paul Martinez, Paul helped me and he was honest and really nice. He was very knowledgeable.

Lynn and Carol

30 de mar. de 2015

After a month of reviewing cars online and reading countless consumer magazines, we determined the VW Passat was the car best for the money. It was superior in engine performance, fuel economy, roominess, and comfort. Also after visiting the 3 local VW dealerships in town, we found that Alamo Heights VW proved themselves as the most honest and sincere dealer in town. Our salesperson was Paul Martinez, he was patient and he made us feel comfortable througout the process, he did a great job from beginning to end. Our finance person, Andy, was funny and also made us feel comfortable. We truly appreciate the efforts and concerns shown by everyone we encountered while at the dealership. This is by far a great place to do business.

Amber123

30 de mar. de 2015

I highly recommend James Miles, he helped me through mg experience of buying a new car! He made it so easy and relaxed for me. He was quick and knowledge throughout the whole process, he made me feel welcomed. I stopped by Northpark at first to just check it out, and made a decision to come to Alamo Heights, it was the best decision i could have ever made. Thanks for all your help James! My experience was pleasant!

Sergio Narvaez

27 de mar. de 2015

Great Experience and great customer service. Will definitely recommend this place to others.

Raul C.

27 de mar. de 2015

We bought our new Beetle from VW of Alamo Heights. Paul Martinez, Archie R. and Andy were honest and sincere thoughout our buying process. If one is looking for integrity, honesty, and superior customer care, then look no further than these cats at VW Alamo Heights.

vianna bartley

27 de mar. de 2015

Mr.Carmona was very nice to deal with and made the process very easy thanks

ELOY ALARCON

27 de mar. de 2015

Awsome dealership love my salesperson JULIO CARMONA I recommend this dearlership.THANKS.

Marty and Amber

26 de mar. de 2015

shopping for a Golf, I saw the one I wanted on the Alamo Heights Volkswagen website. We were met outside by Paul Martinez. He brought out the car we were interested in and showed us the features of the vehicle. My wife is expecting and we decided the Golf might be too small and we thanked him for his time but before we left Paul suggested we look at a Tiguan. We didn't even know Volkswagen carried an SUV, we loved it and purchased the Tiguan on the spot. Great job to Paul and Luis for making us a great internet deal. Because of ease of doing business and consideration shown to the customer is why we recommend this store.

laus

25 de mar. de 2015

James Miles was awesome!!! The main reason we bought from here was because of the quality of service and Miles!!!! Ask for James Kenyon Miles!!! So much fun. He even gave us cookies!!! He was fast and not pushy.

Kristin Glassford

25 de mar. de 2015

we have just started shopping for cars here on cars.com and want to give out a shout out to Volkswagon of Alamo Heights. We were met outside by Paul Martinez and he was very patient as we looked at car selection. Even after they didn't have what we were looking for, he introduced us to Paul Gant and he told us about some incoming vehicles that would be worth looking at. Mr Martinez has continued to stay in contact with us about new vehicle inventory and has gone as far as sending pictures and a couple of videos of cars. We haven't decided what to buy yet, but we do know it will be from alamo heights volkswagen because they really do care about what a customer wants.

Sonny Tate Jr.

25 de mar. de 2015

The experience was better than anticipated although they weren't able to meet our terms exactly. Paul Martinez did show sincere concern about our needs and made us feel comfortable with our final agreement. However, due to some credit issues, we decided to hold off on purchase but when we are in a better buying position, we will definitely go back to see this dealership.

Pete and Nancy Perez

24 de mar. de 2015

My wife and I are extremely happy with the service we received at Volkswagen of Alamo Heights. We had just left the other VW dealer in town and to say we were a bit upset would be an understatement. They had initially quoted the lowest price of all the San Antonio VW dealers on a Jetta SE but when we went to finance they nearly forced us to buy a bunch of after market products we didn't want. We ended up leaving the finance office and we left as quickly as we could. We had scheduled this particular day to buy a Jetta SE so we called Alamo Heights and a friendly salesperson, Paul Martinez, answered the phone. We asked him if he had the specific car we were looking for, he asked us for our number and said he would first physically check his inventory to make sure they had it. We did appreciate that he said he didn't want to waste our time as being the reason for calling us back to assure the car was available. Lo and behold the car was available. Once we arrived at Alamo Heights, we were greeted by a friendly Jimmy Solis and he took us to Mr. Martinez. Paul had the car ready to test drive although we didn't feel we needed to drive it since we had just driven the same one at the other dealership but he didn't want us to experience any problems with it once we drove it home. The test drive was great and we quickly came to terms we were happy with. For anyone seeking a dealership focused on integrity and genuine concern for the customer, come see Paul at Volkswagen of Alamo Heights.

John

24 de mar. de 2015

We purchased a our new Volkswagen from Alamo Heights. The experience was low pressure from our salesperson Paul Martinez to the new car manager and Finance person Andy. Definitely recommend this dealer to those in search of a new or used car.

vianna mercado

23 de mar. de 2015

I went in to buy a used car and we were greated by Julio Carmona from the beginning he was helpful knowledgeable and very attentive he and management made it a great experience I will definitely come back for my future cars Thanks all

vince nercado

23 de mar. de 2015

My son decided to buy his first car and wanted a VW Jetta. We went to VW of Alamo Heights and were greeted by Julio Carmona. He went above and beyond to make her first car buying experience one she will never forget! Both Mr. Carmona and Mr. Gonzales (in the loan department) exceeded my expectations and for that I am truly appreciative. I will definitely return to purchase my next vehicle from this dealership and these two fine gentleman! THANK YOU!!

rosanna mercado

23 de mar. de 2015

I bought my 3rd car from Julio Carmona great experience every time will be back for my 4 car keep up the great work

jordan mercado

23 de mar. de 2015

I had agreat buying experience when buying my used car julio was wonderful to deal with I will buy again from Julio Carmona and alamo heights vw

carla alarcon

23 de mar. de 2015

Went in to purchase a 2015 vw jetta and julio was courteous and helpfull thanks for making my buying process easy Thanks

Leticia Medcalf

14 de ene. de 2015

My daughter decided to buy her first car and wanted a VW Jetta. We went to VW of Alamo Heights and were greeted by Jimmy Solis. He went above and beyond to make her first car buying experience one she will never forget! Both Mr. Solis and Mr. Gonzales (in the loan department) exceeded my expectations and for that I am truly appreciative. I will definitely return to purchase my next vehicle from this dealership and these two fine gentleman! THANK YOU!!

F H

19 de ago. de 2014

I had an issue with these guys last week and Clayton and Ashley went way beyond anything i would have expected to make things right. I would recommend them to anyone. They really do care about customer satisfaction. Thanks Clay and Ashley.

Clayton Jeffers, Ashley Abramson

15 de ago. de 2014

I posted the review "What is wrong with this place" as soon as I returned from the dealership. Before the review was posted on line, I received a phone call from Clayton Jeffers apologizing for the errors that were made and offering to do what he could to make it right. Ashley, the service writer, had gone to Clayton to inform him of the issues with the service I received and Clayton reached out to me right away. He has assured me (and I believe him) that steps are being taken to avoid the type of mistakes that I reported. I appreciated his personal involvement. I will try Alamo Heights VW again because of the follow up I have received.

F D Hicks

12 de ago. de 2014

First off, let me say that Ashley Abramson, the service writer, did her best to render good customer service. The balance of the folks at the dealership failed. Badly. A year ago I purchased an extra key fob. The technicians were unable to program it so it would work with my car (Jetta TDI). After several hours they called and said they had figured it out. Well, the key never worked. Today, I took my car in for the 10,000 mile service and to have them program the key (again). My understanding was this would take an hour and a half. Six hours later I get a call that the car was ready, but one of the tires has a puncture that was "unrepairable" and was quoted a price for a new tire (which seemed quite high). I picked up the car and took it straight to Discount Tire who assured me there was no puncture. I called Ashley who offered to have the technician show me the puncture. So, I took the car back. They put it on a lift and marked the tire where the puncture was supposed to be. Only there was no puncture. YIKES! Are there any technicians at AH VW that know anything? Or, do they just not care? I don't know how to rate the repairs. I have to trust they were done properly. How would I know? Ashley did her best to take care of me, but her task was undoable. Apparently, no one there cares enough to back her up. Including the management. I'll go back for the 20K and 30K services because they are complimentary, but I will question every diagnosis they offer. Too bad. They have lost me as a customer for sure.

Bigspence

30 de jun. de 2014

Travelling home from Portland, OR to Alamo, TX we began to have mechanical problems with our 2004 Touareg V6 with 168,000 mi. We had owned this car since buying it new in 2004, the year the Touareg debuted so we were a little reluctant to part with it. However, we had been discussing trading it in after this trip and our problem accelerated this decision. Volkswagen of Alamo Heights had a nice selection of new Touareg TDI Lux models so we stopped here at 6:00 pm on a Friday night to look them over. Our salesperson, Jimmy Solis, met us in the parking lot and was very cordial and genuine. He took our information and retrieved the car we wanted to test drive. Three hours later we are driving out of the dealership with our new Night Blue Metallic, 2014 Touareg TDI Lux. Jimmy and others stayed late to get our car that night. We couldn't have had a more pleasant buying experience. This was an excellent dealership to do business with.

mkellogg

27 de may. de 2014

Chivalry is not dead people! I had the greatest experience ever this week with Julio Carmona at Volkswagon of Alamo Heights. We were not sure what we wanted and had the poor guy running all over the place. He was patient and attentive without being pushy or overbearing throughout the whole process. He treated my parents and I with respect in every situation, whether it be communicating by text, email, or phone. He as respectful of our financing concerns and delivered specifically what we asked for. Thank you for making this experience a good one. We will recommend and buy again from VW of Alamo Heights, thanks to the hard work and courteous manner of Julio Carmona!

Posh702

6 de may. de 2014

I love going to this dealership to have my car serviced, everybody is very accommodating and friendly! I never took my car anywhere else. They also have a shuttle service available to drop you off and pick you up when your car is ready.

Jenson2013

21 de dic. de 2013

Do not purchase a used vehicle from Volkswagen of Alamo Heights. I made the mistake and I am astonished at the absolute disrespect I received from the sales and service team after the sale. Members in management of the sales as well as the service team made me feel very uncomfortable when I wanted to accomplish what was promised to me at the time of the sale. In my opinion this dealership is particular to new car buyers only. I highly recommend shopping anywhere else. The service of Volkswagen of Alamo Heights is ludicrous.

Stunned

21 de dic. de 2013

Do not purchase a used vehicle from Volkswagen of Alamo Heights. I made the mistake and I am astonished at the absolute disrespect I received from the sales and service team after the sale. Members in management of the sales as well as the service team made me feel very uncomfortable when I wanted to accomplish what was promised to me at the time of the sale. In my opinion this dealership is particular to new car buyers only. I highly recommend shopping anywhere else. The customer service at Volkswagen of Alamo Heights is ludicrous.

Tom in CC

20 de nov. de 2013

I bought a new 2014 Volkswagen SportsWagen TDI last week from Volkswagen of Alamo Heights, and my wife and I were most pleased with the facilities and people with whom we dealt. I handled everything from Corpus Christi over the internet, contacting Lori Esquivel about the availability of a specific car I found online. Lori got back with me right away as did Andrew Murbury, and with their assistance I secured the car, agreed to pricing, did a credit application, and set an appointment the next day to drive up to San Antonio to pick up the car. I want to compliment everyone we dealt with on our arrival at the dealership. Andrew went with us on our test drive and we were sold with the way the car drove and performed. After our decision to purchase, Andrew worked with us through all the steps, including a good visit with James in F&I where we signed the paperwork, and then Andrew made sure that all our questions were answered and even helped us turn our rental car that we drove to San Antonio back in to Avis. Great experience. We will recommend Volkswagen of Alamo Heights to everyone.

Luvs2Bike

20 de nov. de 2013

This was my first time at a VW dealership and my first time to consider a VW. Our salesperson, Andrew, was very knowledgeable about the GTI and spent extra time with us answering our questions, letting us measure the cargo space, and taking on a test drive even though we were only looking. There was no pressure. Because there was no pressure to hurry and purchase, we considered the VW. When we decided to purchase Andrew again went above and beyond helping us locate a bicycle rack for the vehicle and making sure all our questions were answered. I highly recommend this dealership!

Joe Hammond

19 de nov. de 2013

Great experience. Drove from Midland, TX to buy my new passat. It was well worth the trip.

Luda1234

19 de nov. de 2013

Andrew Marbury was very helpful and knowledgable, see him for a great buying experience

Julie S.

19 de nov. de 2013

My husband and I worked with Andrew Marbury on the purchase of our 2014 Jetta. Andrew knew we were on a tight schedule the day we visited the VW dealership. He made sure everything was approved and set up with financing so when we arrived we test drove the car and signed the papers. Andrew even emailed me after hours with answers to my questions. He went over the features of the car and he has continued to stay in touch a month after the purchase to make sure we are happy. Above and beyond sales person!!

L8krfan

26 de oct. de 2013

Great experience, specially to Frank and craig, i would recommend this dealership to all my friends, would buy another car from this dealership within The next six months.

Hunter

11 de oct. de 2013

Possibly the best experience Ive had at a dealership they all were so polite and so helpful but one person who stuck out the most was a gentlemen named Craig Hubbard. Mr. Hubbard was so willing to help me out and provided a wealth of knowledge on the vehicles. thanks to my experience with Mr. Hubbard and the Volkswagen crew i will be definitely be returning to get my next vehicle there.

Lydia Garcia

17 de sep. de 2013

My car (2008 Mazda 3) met his maker sooner than expected. But it just so happened Labor Day Weekend was upon me so it was perfect timing for finding a good deal. I had a specific price point I did not want to exceed. I researched/test drove the 2013 Honda Civic, 2013 Chevrolet Malibu and last but not least the 2013 VW Jetta. While all 3 cars are great cars. I was absolutely smitten when i came across the Jetta SEL 2.5 , it provided the best amenities at the price offered. Plus I just so happened to check the online specials and I found a deal I could not refuse. I highly recommend you reviewing their specials before visiting! Out of all 3 test drives ... the Jetta was perfect in everything i was looking for. The quality of the interior was superb, the engine size was exactly what i wanted, it came with more amenities than expected like Bluetooth, XM Radio, Navigation, Sunroof EVERYTHING! Brandon Morgan helped me out and he was informative in everything and answered all my questions! While they are currently under contruction ... they were prompt in getting me processed quickly and ensuring we were comfortable during our wait. While I already happened to have financing through my credit union at a competitive rate, VW at Alamo Heights were also offering a great rate as well so if you are in doubt it would be worth checking to see if you qualify. Overall I had a great experience, Brandon has followed up with me to ensure everything was going well, which I appreciate since they've technically already made their sale.

Tim S

11 de sep. de 2013

Great experience buying from Terri, I got a 2013 Golf R

Tim

11 de sep. de 2013

I bought a new 2013 VW from Terri, she was outstanding.

T. Stephenson

11 de sep. de 2013

I bought a 2013 Golf R from here the people were friendly especially terri. She knew her stuff well and when she asked me what I thought I should get on a trade she went to bat for me with the management and I got what I asked for on my trade.

Shelly

7 de sep. de 2013

Brandon Morgan helped us find our new VW Jetta! He has excellent customer service and got us a great price. We are so happy with our new Jetta. If you're looking for a car, choose VW Alamo Heights.

Angelic Unger

29 de ago. de 2013

The people at VW were very attentive and helped us get financed and into the car we wanted.

Ksummerlin

14 de ago. de 2013

We could not have asked for a better team of sales and customer service. They have all been very helpful. The car met all of our expectations and more. Our only regret is that we didn't buy a Volkswagen sooner!

Marcus & Janet S.

10 de jul. de 2013

Despite all the heck I gave Jimmy on the price of the vehicle, he was a great sport and worked hard to address our concerns and questions. He was very courteous and a pleasure to work with. VW of Alamo Heights is lucky to have Jimmy as a salesman.

Kenneth H

10 de jul. de 2013

My experience with AHVW has been excellent. All the staff was very helpful, knowledgable and kind. I will be recommending friends to see Brandon. Thank you VWofAH for all the support.

Bill & Pat H.

10 de jul. de 2013

We came approximately 100 miles, for a good, fair deal-with a honest salesperson! Andrew was very helpful and explained all needed. Very pleasant-a good salesperson.

Marc P

10 de jul. de 2013

Brandon was extremely helpful in helping me pick out a new car. He was able to find the perfect car for me. Their employees were all friendly and provided a comfortable environment.

Carlos M

10 de jul. de 2013

Ramiro is a great person and a great salesman. He is knowledgable about all aspects of the vehicles especially the Jettas that we test drove. He really tried hard to work with us on the price we wanted.

lmw52885

9 de jul. de 2013

The service manager (Jay Maynard) was very condescending and rude when I had a complaint about the service done to my vehicle. He made me feel like I was just a dumb customer and I didn't know what i was talking about. I have taken my vehicle there since 2009 when it was Aros East without EVER having any problems. This dealership is under construction and is just an eyesore to the customer. I will gladly take my business elsewhere.

Stefany V

9 de jul. de 2013

I have no idea why the customer service reviews here are so low! I bought my Jetta here years ago when it was still under Rod East VW and continue to have it serviced here. I received an email advertising used car sales recently, and went in to check on an advertised Volvo. To make a long story short, I test drove on a Friday then returned the next day to purchase an 09 Volvo S40 with Craig Hubbard- he was charming and friendly, knew his business, and was an overall pleasure to work with. I did not feel overly pressured into making a purchase or adding on anything did not want (such as an extended warranty), and I am quite happy with my purchase. As far as repair service, unfortunately I had a recent flop just after my purchase- rather than trade in my Jetta, I took it in after purchasing my Volvo to have a few things repaired. I was quoted, in writing, one price, and upon part purchase and installation, the total cost came to nearly an additional $200. Honestly, I was overwhelmed with a work project, so my mom went in to pick up my car and pay the balance when this issue came up, and she's kind of a pro at causing a ruckus, and after raising cain with the manager asking for corporate contact info, he relented and went down to the pricing on the original quote. Apparently when you've only been manager for two weeks, you neither have your staff completely in check nor want your superiors hearing about your lack of adherence to a quoted price. Regardless, it was settled to my satisfaction, and my understanding is that the repair staff is the same as it was before management changed, and I've typically had good service here. Heads up, this location is currently under construction, so there is a sales office, a business office, and a repair office all operating out of different trailers while a new building is constructed- it gets a little confusing and is hard to figure out where to turn in, so be careful or call ahead for detailed directions! Estimated construction completion in September.

:-)

6 de jul. de 2013

This was my first time at VW Alamo Heights and I was most impressed by the customer service. From the moment I walked on the lot the salesman was courteous and responsive- just exceptional. With that said the buying process was not as great. It took a lot longer than it should have because they did not start with my terms in mind $$$$$$. The negotiating and financing was more difficult than it should have been. It took too long and put a damper on the process. Improvement needs to be made.

Still looking for a truck

13 de jun. de 2013

We were very interested in a certain truck and called hours before they closed to ask if it was still available. Rather than being put on hold until the sales person could find out if that pick up was still on the lot, the sales person said he had no idea about that vehicle and would take my information. It is now a day later and I have yet to get a call. Today is my day off and I am in the process to go look at vehicles at other dealerships. From what I have read on other reviews- why should I have expected to have any customer service help...

Girl that got burnt by VW in SA

21 de abr. de 2013

So long story not so long: In 2006 I bought an almost new Jetta. I found a vehicle I wanted and moved to purchase. Prior to I made it a point to make sure that I would be able to take the car with me overseas since I had military orders. They assured me that this would not be a problem even thought they were financing me through the Buyers Choice program. Time comes for me to leave to overseas and Volkswagon will not allow me to take the vehicle due to the type of financing. Had it been an outright loan it would have not been an issue. However because it was a "lease/loan hybrid" this was not possible. So because I am military, there is a provision called Soldiers and Sailors Civil Relief Act that by law a debtor must release you from a LEASE if you have orders to deploy or overseas. Well they did not oblige. I ended up having to turn my car back into them prior to my departure rather than pay for a vehicle that would not even be in the same country. Well they sold it at auction, gave me a voluntary repo on my credit. On top of that I was still responsible for the money that they didn't recoup at auction:12K. So because of dishonest selling practices, my credit got jacked up, I had to use an entire reenlistment bonus to pay down the debt for something I did not own and work at repairing my credit. I do want to say that had I not been so young and dumb, I probably could have mitigated the damage a bit better however at that age I did what made sense at the time. I did learn many valuable and expensive lessons from this experience but I would NEVER recommend doing business with this dealership especially after reading the other negative reviews. I am not surprised by other people's sour experiences whatsoever. Go Elsewhere to find your vehicle!!!

MatthewJM

6 de mar. de 2013

Volkswagen of Alamo heights has provided me with 5 vehicles in the past 2 years. From the beginning of my Internet inquiry to the delivery of my car I received honesty, integrity and professionalism from sales staff, management and finance. Volkswagen of Alamo heights (formally known as Rod East) does not and has not ever given me anything but a straight price. Other Volkswagen dealerships have been known to mark prices of the vehicles up higher so it seems like you are getting a better deal when they show you a discount. In reality you are being lied to. I shop at Volkswagen of Alamo heights because the other dealerships in SA participate in sales gimmicks that is nothing more than an unprofessional sales strategy that most inexperienced buyers fall for. Buying a vehicle can be a fun experience if you do business with Volkswagen of Alamo Heights. I recommend this dealership over the other options in SA.

jsaizdesigns

31 de ene. de 2013

I walked into the dealership on 1/18/13 with $5000 in my pocket and I knew exactly what I was looking for; a used 2010 Jetta. I dealt with Marcey Morales in regards to my trade and the sale of a newer vehicle during the transaction. We negotiated price, payments and warrenty information. She told me she would contact me the following day to come back around 11am with my downpayment to finalize the sales contract and complete the sale. I waited for her to call and by 3pm I called the dealership and the staff told me she had gone home for the day. I hadn't heard back from her Sunday or Monday. I called her office and her personal cell on Tuesday at 10am. With several calls throughout the week I had not heard back from this girl. Finally on 1/24 I went back to the dealership to see if the vehicle was there and to see why Marcey had never returned any of my calls. At 11am I drove up to the dealership and upon walking in I saw Marcey running to the back and when I asked to see her the salesman told me she was "out to lunch". Then they proceeded to tell me the vehicle sold and they then attempted to try to sell me on a 2013 vehicle. At that point I walked out. I called the Internet Sales Manager (Laurie) to discuss the situation and she didn't return my call until the following day. When she did call she was very crass, condescending, rude, unprofessional and had no empathy for the issue and tried to sell me on a new vehicle, before I could even rebuttal she hung up on me. I called back and she sent me straight to voicemail. I then emailed Wes Burke (the GM of that location) to explain everything, he sent a response to my previous email 2 days late and extremly short explaining used cars are "in high demand". At this point based on the experience, customer service, and low level of "street smarts" I received from this location I have filed a formal complaint with the Better Business Bureau, I have forwarded an email and complaint with the Texas Attorney General Mr. Greg Abbott, a complaint with the Texas Business Association, and most importanly a complaint to Frank Grese (Regional Manager for Group 1 Automotive; the owners that have obtained VWofAH to their portfolio) and another complaint to Earl Hesterberg (the current CEO of Group 1 Automotive). I have sent a letter to San Antonio Express News, San Antonio Magazine and The Current to explain what type of business is being run at this local dealership. I have let Ernesto Ancira (great family friend) the Cavenders, Investigative Reporter Brian Collister of WOAI to spread the word about this location and specified not to EVER send potential clients to this location.

jsaizdesigns

30 de ene. de 2013

I walked into the dealership on 1/18/13 with $5000 in my pocket and I knew exactly what I was looking for; a used 2010 Jetta. I dealt with Marcey Morales in regards to my trade and the sale of a newer vehicle during the transaction. We negotiated price, payments and warrenty information. She told me she would contact me the following day to come back around 11am with my downpayment to finalize the sales contract and complete the sale. I waited for her to call and by 3pm I called the dealership and the staff told me she had gone home for the day. I hadn't heard back from her Sunday or Monday. I called her office and her personal cell on Tuesday at 10am. With several calls throughout the week I had not heard back from this girl. Finally on 1/24 I went back to the dealership to see if the vehicle was there and to see why Marcey had never returned any of my calls. At 11am I drove up to the dealership and upon walking in I saw Marcey running to the back and when I asked to see her the salesman told me she was "out to lunch". Then they proceeded to tell me the vehicle sold and they then attempted to try to sell me on a 2013 vehicle. At that point I walked out. I called the Internet Sales Manager (Laurie) to discuss the situation and she didn't return my call until the following day. When she did call she was very crass, condescending, rude, unprofessional and had no empathy for the issue and tried to sell me on a new vehicle, before I could even rebuttal she hung up on me. I called back and she sent me straight to voicemail. I then emailed Wes Burke (the GM of that location) to explain everything, he sent a response to my previous email 2 days late and extremly short explaining used cars are "in high demand". At this point based on the experience, customer service, and low level of "street smarts" I received from this location I have filed a formal complaint with the Better Business Bureau, I have forwarded an email and complaint with the Texas Attorney General Mr. Greg Abbott, a complaint with the Texas Business Association, and most importanly a complaint to Frank Grese (Regional Manager for Group 1 Automotive; the owners that have obtained VWofAH to their portfolio) and another complaint to Earl Hesterberg (the current CEO of Group 1 Automotive). I have sent a letter to San Antonio Express News, San Antonio Magazine and The Current to explain what type of business is being run at this local dealership. I have let Ernesto Ancira (great family friend) the Cavenders, Investigative Reporter Brian Collister of WOAI to spread the word about this location and specified not to EVER send potential clients to this location.

TooBadMyPriusDoesn'tRun

29 de ene. de 2013

We bought a used 2008 Prius from this dealership on 1/18/13 that had less than 50k miles on it. We declined the extended warranty, because we knew it would have the 60k mile powertrain warranty, and who would expect a car with less than 50k miles to break down? One of the selling points that made us pay an extra $1000.00 over what we wanted to pay was that "This is a good car that's gone through a 118 point inspection that you won't have to fix" (according to our salesman). Six days later, on 1/24/13, the car died completely. It took my husband over an hour to get it home, having to drive it for 20 seconds at a time before it would completely die again. My husband called our salesman, who literally told us we were out of luck since we didn't buy the extended warranty. I then called the used sales manager, who told me the same thing (after hanging up on me once). He finally agreed to have it towed to his service department, but said they probably wouldn't be able to fix it, since it's a Prius. The next day, my husband was so irritated with dealing with the rude sales manager that he called the General Manager, Wes Burke (who is named in some of the replies from VW of Alamo Heights). Wes was very helpful...at the beginning. He told us to have the car towed from New Braunfels to a Toyota dealership in San Antonio (at our expense), and find out if anything could be fixed under warranty. According to Toyota, none of the problems are under warranty, including the auxiliary battery, which goes out slowly, and which should have been caught by the "118 point inspection" done by the dealership before they sell it. When I called Wes back to let him know that the repairs on our 6-day old car are over $700.00, he told me he was pretty sure he wasn't going to do anything, but he would pull the papers from the sale. After waiting for a call back for an hour, I called constantly for 20 minutes until someone finally answered, and he only agreed to pay 178.00 of the 700.00 repairs. I am very disappointed with this dealership, their customer service, and their so-called "inspection" that should have, at the very least, caught that the auxiliary battery was going out. I will still be calling their corporate office (Group 1 Automotive, for anyone else who needs to know) to let them know about this dealership's customer service (especially the sales manager who hung up on me).

Tanney2

7 de sep. de 2012

Bought a certified used beetle. They sure were helpful while they were taking my money. BUT..... I have been waiting for my plates for 8 weeks. Starting calling at week 4 and was told each and everytime that they weren't in. Talked with several individuals including my sales rep. Greg Held. No one wants to do their job. My temp tags are now expired. Not sure what I'm going to do now. Now I have a car I can't even drive. Have called the general manager. We'll see if I get a response. Not holding my breath considering the treatment I have received so far.

Mickey9

11 de abr. de 2012

Bait and switch. Brought new 2012 Jetta Sportwagen at a different dealer. Recently in for a check and tire rotation at 6 months, & 6400 miles. Mechanic claimed to find a clutch wear problem. After first assuring it was warranty work and would be done in one day, he left message on answer phone to say a certain clutch part showed excessive wear and would not be covered-- instead it would cost me over $1500 and I was to wait 2 weeks for parts! This is a new car that was examined by dealer service depts. 3 times since delivery in Sept., 2011. I found other complaints about this dealership and advise everyone to go elsewhere for a new or used VW of for service. Dealer is known as Rod East VW and also Freedom VW. Stay away. My grievance is now with VW of North America.

tludwig

30 de ene. de 2012

We bought two new cars (Tiguan and Golf R) from Rod East VW. Everyone from the sales manager (Luis) to our sales person (Mario) and the finance manager (Richard) were extremely friendly and professional. They gave us a great deal, and we could not have asked for better service from start to finish. I have bought a dozen cars, and this was easily the best sales experience I have had. I highly recommend them to anyone in Texas looking for a VW.

asonger

30 de dic. de 2011

got certified car and found out a few weeks later that the tires were rotted. they said they would not fix it even tough certified. did not seem to care obout selling a car with life saftey issues. the 112 point check to become certified says the tires are checked. the sales manager said i should have check the tires before i bought it. i guess you have to do your own 112 point check, they don't! Poor dealership,certified pre-owned buyers go to some one else.

lbernick

10 de sep. de 2011

I live in Austin, there are two dealerships here; both rude and difficult. Lori was easy to work with, had great follow through and therefore, I drove to San Antonio to purchase my Jetta.

jbarcena

2 de sep. de 2011

It was a good experience to use the technology to gather all the information to make a decision. The negotiation was easy and overall i fell satisfied with the transaction.

Tom Hower

27 de ago. de 2011

Rod East had the right car with the right colors, especially the interior. Everyone at Rod East treated us with as friends and with respect. They worked with us to make the purchase of our new Touareg a pleasant experience. We paid more for the same car at Rod East as they had the right colors and treated us so well.

bryanscott

6 de ago. de 2011

I had a great experience dealing with this dealership. I read several reviews on Google tha made me hesitate a little. However once I spoke to Lori and Daniel my fears were squelched. I think the dealership could also use a little bit of additional parking.

Rshing0156

27 de abr. de 2011

Very pleasant experience and will definitely buy my next car here also. The service I have received after the purchase has also been very exceptional. The car was delivered as promised and at the price that was quoted. Everyone at the dealership was friendly and courteous. A professional atmosphere at all levels of service.

robbed96

20 de abr. de 2011

Very Very disappointed in the quality of Used vehicles at Rod East. They do not give their vehicles a thorough evaluation before putting them for sale. DO NOT BUY A USED CAR FROM THESE GUYS! They will lie to your FACE about the quality of the vehicle just to get you to buy it. Once you leave with the car and you find out that its not the way they portrayed and your out an additional $1000.00 in repairs, they shrug their shoulders and don't really care. If I had to do it all over again, I would have bought from carmax!

Marvin Parchman

19 de abr. de 2011

Received timely professonal service/information from the first contact through the purchase and delivery of my vehicle. I was expertly guided through each phase of my acquisition process by the team of Esquivel and Espinosa. No question was left unawsered. I was extremely impressed by sales and parts personnel department knowledge. I have recommended Rod East VW to my friends and family. I would recommend this Dealership to anyone regardless of the Buyers knowedge. Marvin Parchman

raineykat

19 de abr. de 2011

Our car buying Experience started from the internet, and ended at the dealership signing papers. We live about 30 minutes from the dealership and we found it easier to do everything over the phone and internet. Even though it was done this way not a bit of service was sacraficed. Gave lowest price from the get go. Overall experience was fantasic and would highly recommend.

blainert

13 de abr. de 2011

I searched for a 2005 VW Passat DTI Wagon for quite some time without success. After I located the car I wanted(on the internet), I contacted Rod East VW, and was able to reach a deal after a few short back and forth negotiations, even though I did this entire transaction over the internet. Daniel Saenz was a suuperb salesman and worked with me dilligently until we had an agreement. He even sent videos and service records of the car to me via email prior to the sale. The car arrived as advertised and my wife are extremely happy with it. But the best part of Rod East Volkswagen happened just 3 days after the car was delivered. I discovered the car needed a new $535 ignition assembly and that was repaired by my local VW dealer and paid for by Rod East VW in San Antonio, Texas! Clearly, the dealership(Rod East VW) wasn't required to do so, but they stepped up and didn't even hesitate to take care of me...almost 2,400 miles away. They even paid the bill to have my car towed to the local VW dealer! I absolutely would recommend this dealership and plan on using them the next time I am shopping for a vehicle. Dado(The Sales Manager) and Daniel are the best. I am almost 59 years old, and have dealt with a lot of car dealerships in the past, but NOBODY compares to ROD EAST VOLKSWAGEN IN San Antonio, Texas!!

JimDenning

30 de mar. de 2011

I was searching for a very specific car when I went to Rod East. I also went to another VW dealership. I worked with both sales departments on identical cars. The other dealership treated me exactly how I expect a dealership to treat me, they were very pushy and gave me the "this deal is only good today" line. Paul and Lori not only found the car I wanted, they were honest about what they could and could not do on price, they put up with my constantly asking questions. To me car buying is a big decision not to be made hastily since I have to live with that decision for at least 3-4 years. The other dealership was all about the sale, Paul and Lori were all about getting me in the right vehicle. Next time I need a car or anyone I know looks for a car, I will give them Paul & Lori's contact info. I would feel comfortable sending anyone to them because of how well they treated me.

Katy Keller

29 de mar. de 2011

I was in the market to purchase a car for my granddaughter, Cheyenne. Lori was the first to respond to my inquiry by e-mail and phone. She was courteous and informative to both myself and Cheyenne, keeping her in the loop so she could learn about car buying and getting exactly what she wanted. The experience was a good one, which is not always the case.

JetDriver

27 de mar. de 2011

Rating Rod East VW a "1" is far too generous, they truly deserve a rating of "0"...AVOID THIS PLACE AT ALL COSTS!First of all, my wife and I are both Active Duty Captains in the military; she's in the Army, and I'm in the AF. Secondly, we are cash-paying customers, NOT in need of financing. However, in order to test drive a car at Rod East VW in San Antonio, TX, the salesman insisted that we either put a $500 deposit on the car we were attempting to test drive, or submit an application to the finance department so they could pull a credit report... NEITHER of which I find ethical or would ever do before deciding on a car, or dealership, to give my business to. Needless to say, Rod East VW of San Antonio lost the business of cash-paying customers and gained a bad reputation that'll be spread amongst two large military circles of friends and professionals.... "Caveat emptor"!

dcooper76

16 de mar. de 2011

Walked in looking for a Jetta SportWagen. I had checked their inventory online beforehand because I wasn't sure which version to buy; gas or TDI. Daniel Saenz was very helpful and patient and allowed me to test drive both versions. The TDI was the obvious best choice!

mburkett1

15 de mar. de 2011

After researching the new VW Jetta in my search for a car - I used the Rod East VW website to inquire about a quote and set up a test drive. Internet Manager Lori Esquivel contacted me the next business day and we set up a test drive for the following weekend. Lori made me feel very comfortable as we discussed what I wanted and introduced me to my sales rep, Paul Hernandez who took me for a test drive. Paul was also very easy to talk to and told me about the Jetta and it's features. Needless to say, after my test drive - I decided to purchase the car.Overall impression of the Rod East VW Internet Sales team is very positive and I would definitely recommend them to friends or family. Their follow up has also been very good!

irdailey

15 de mar. de 2011

I am very satisfiled with my VW SportsWagon. The staff at Rod East made the car buying process easy and effortless. The pre-certified Jetta Wagon was priced right for my budget and is an excellent vehicle. Overall, I am very plesased with the car buying process and dealling with such friendly, and dedicated staff. I would definately recommend Rod East VW to others. Finding the right car was easy using the on-line information provided by the dealer. I originally called another dealership for information and they did not contact me until the following day, late. Lori called me a couple of hours after my on-line inquiry. Being a life long resident of San Antonio, I know the reputaton of Rod East and feel fortunate things worked out for me on the first attempt. Right car, right price, right customer service.Thanks everyone.

mariadiana

14 de mar. de 2011

We were very pleased with the customer service at Rod East when we walked in to look for a new Jetta. Lori and Mario were very helpful, professional and friendly. This "car buying experience" was by far one of the best we have experienced. We were happy with the pricing and we are certain we got a great deal. We are first-time owners of a Volkswagen and are extremely happy with the overall experience at Rod East.

benbingham

8 de mar. de 2011

not set up for routine services such as oil change. If you want an oil change you have to book weeks in advance and plan on leaving your car all day with service people who see disgusted that you are there. Also, I bout the car new. When I had a fender bender an independent body shop rep asked about my "other accident" pointing to the driver's side front and rear door. When i told him I'd been in no other accident and the car was almost new, he showed me how he could tell that it had had some pretty major body work done to it. Rod East never mentioned that. I also have a friend who bought new a Tourag, took it in for service where its roof was damaged. The only way my friend found about the roof damage was that he knew the owner of the body shop where Rod East took it for repair. Rod East didn't tell him that they had damaged his car and had taken it to a body shop for repair. Instead, they made up lies about why it was taking so long.

luisxavier

1 de nov. de 2010

It is always a pleasure to deal with the personnel from Rod East. From sales people to service staff everybody is very helpful and knowledgeable about their job. Customer service is always great. Specifically, Lori, Jose, Salomon and David were very helpful, also cashiers and front desk people. I had the chance to see my car in the workshop and the mechanics were also very helpful and friendly. I enjoy driving my VW, I had a station wagon Passat 2002 and I exchanged it for a Jetta 2007. So far I am so happy and satisfied with it and hope it stays that way. I live in Alamo Heights and teach at Northwest Vista College, I drive there everyday. It is very important for me to drive a car that is reliable, economic and safe; I find all that in a VW. Thank you for a great service, you really make people feel at home !

shannongaffney

29 de oct. de 2010

I was very pleased with how fast, easy and enjoyable this entire process was. I came in and spoke with Lori from Internet sales who had already narrowed down my choices based on my interent requests. Then Daniel showed me the vehicles and took me for a test drive. He was very knowledgeable about the different vehicles and their features. He patiently went through each vehicle explaining to me all the details pertaining to the vehicle. Daniel went out of his way to help me out during my purchase process. Once I made my decision and credit was approved, I was driving away in my brand new car in no time at all. I feel very good about my purchase.

beto94

18 de oct. de 2010

Paul did a great job answering all of our questions and highlighting the details of the 2011 VW Golf. This was by the far the best car-buying experience I've been through and Paul was the most knowledgeable salesman I've met. The best part was I came in with a pretty high expectation for pricing due to my association with USAA and Rod East beat the price on their very first offer. I was truly impressed and got far more than what I was anticipating with regards to professionalism, expertise and friendliness. Would highly recommend Rod East VW to anyone looking for a great car at an unbeatable price.

edward1

30 de sep. de 2010

We were looking for a VW to buy, mainly the Passat and we were also checking out the 2010 and 2011 Jetta. Mario greeted us at the door, showed us both cars and we test drove both of them. He was very attentive and answered all our questions. He gave us the prices of the cars, with no "hassle or price game playing". I felt no pressure, felt very at ease. The sales pitch and hassling is one of the main reasons I feel anxious about going to car dealerships. I have to say that I was pleasantly suprised and felt very comfortable when buying my new car. I had visited another VW dealership during that same week and I was not very pleased. I would definitely recommend your VW dealership to others and in the future would again consider buying from your dealership. Joel was also very helpful and friendly. Keep up the good work. You have a great team. Thank you, Edward and Blanca

ubaldoparra

30 de sep. de 2010

Lori was very helpful in finding the right car according my specifications and upfront about pricing and gathering all the paperwork required. Daniel extremely friendly and knowledgeable about all the features of the car and explaining them. Financing was also a breeze. Very upfront explanation and options regarding warranties.

Kaganhill

23 de sep. de 2010

The staff at Rod East VW (Lori, Mario, Paul, Richard, and Soloman) went out of their way to help us from the time we sent an e-mail showing interest in a 2010 Routan; showing us the van, working with the finance department, finally working with the parts department to install the dual tv system. We had a great experience working with Rod East VW staff listed above and would recommend this dealership to everyone we know. They are AWESOME!!!

Rlswldk

20 de sep. de 2010

I have previously purchased five new beetles from Ancira Volkswagen and was ready for number six. I went to the dealer; told them I was going to pay cash; and asked for their best deal. I felt the quote I received was not indicative of the loyalty of my patronage to Ancira. I wife told me to try Rod East "what do you have to lose"? I was greeted with courtesy, professionalism, and treated with the utmost respect. I was informed that because of my purchase history I was considered a perferred customer and received an extremely fair deal. My mind was made up immediately and I am now an avid Rod East fan. I can not remember Daniel's last name but he is an outstanding young saleman.

lgarza69

3 de sep. de 2010

Lori did a super job making a deal for me to get me out of my lease. I love the quick service and great deal I got from Rod East VW.Paul was very helpful showing me the car and explaining all the great things about my car. Overall it was a great experience.

bradstaton66

29 de jul. de 2010

Rod East Volkwagen Dealer is a great company to do business with. I have a 2003 VW Jetta and I have been bringing it to Rod East for several years. The Blue Team, led by Soloman Harris, has been handling all the maintenance and repairs on the VW and has done a very good job. We had come in to look at 2009 VW Passat last year and were pleased with the service received; however, we did not buy a car at that time. I sent an email to Rod East, indicating that I was interested in a 2010 Passat. Rod East (Lori Esquival) responded quickly and asked what color and type was I looking for and they happened to have the color and type I wanted. We went in and test drove the car and then negotiated a price. It was very professional and friendly and did not take long at all. I drove off the lot a little over a hour later with a new VW passat. I've been pleased with it. Rod East is a good company to do business with and I highly recommend them.

bys540

21 de jul. de 2010

All the employees are looking to help every customer as they do their job. I recieved assistance right away as soonas i entered the dealership. Everyone was friendly. All my answers were answered without hesitation from the employees. I was assisted and arrived looking just to have maintanance and left with new friends and a new car. I would recomend this dealership and its employees to anyone.

vrsix95

18 de jul. de 2010

well my visits to car dealers has not always been the best having said that I can tell you alittle about my experience at Rod East. I work for the toyota plant so I figured that hey since I get a discount that they would take care of me. WRONG!!!! I dont know why I was going to turn my back on V.W. for the price of a few thousand bucks anyway I had a 2010 corolla that I didnt want but I needed a car for work and since having credit that im not proud of I took the deal. Next morning I woke up hating myself for going against V.W. I called my good friend at Rod East. Since my wife and I had bought a 09 GTI I new they would take care of me, they did take care of me just like I was family. I am the very proud owner of a 06 Passat 3.6 4 motion very nice car. Oh yea I took the corolla back and they forgot who I was when I walked in to talk to them very bad choice. So who ever is looking to buy a new or used car you have to visit my fam at Rod East they will take care of you like they did for me and im sure you will have a good friendly experience.....

terrie77777

17 de jul. de 2010

Not often that I would take time to rate a automobile dealer..However my experience at this dealership introduced me to a completly new level of customer service and satisfaction. I honestly dreaded going there because one has to deal with the highway construction that the dealership has been involved with for several years, it is near the airport. A friend recommended them to me so I decided to check them out. My wife and I were greeted at the door and asked if we would like a cold drink of water or coffee? I had already made contact with the internet sales person and asked if she was available. The sales person that took care of us was very friendly and helpful and seemed to know the product well. We took a short drive in the model that was available and decided that we wanted an A/T and a different color. The dealership was able to locate what we wanted in just a few minutes in the Dallas/Ft. Worth Metro area and after we indicated our willingness to purchase it had it detailed anddelivered TO MY HOME the very next day. I still find this a little incredible. The dealership has not only sold a vehicle, more importantly they have gained a loyal customer. I certainly appreciated that there were no surprises in the closing at my home, no hard sell to purchase extended warranty and the like. Way to Go Rod East Volkswagen. Jack and Sandra Holmes

vwexperience

14 de jul. de 2010

Misdiagnosed my vehicle. Replaced transmission two times before the technician looked for a very apparent electrical issue. My vehicle only had a bad ground wire. They showed us the wire and they even stated "we can't believe we missed this." It was completely frayed.I broke down twice upon leaving Rod East (San Antonio) on the interstate with my young children back to our home in Austin. Here's the kicker: They had my vehicle for three "months". They rarely returned phone calls. I had the worst service advisor in the planet. Could not have had worse luck than to bring my vehicle to this location. Did I mention they do not return phone calls.We met 50/50 on the service price. This was an ordeal in itself. I had several auto service professionals who stated we shouldn't of paid anything for the type of service we were provided.We had been big fans of VW vehicles until this experience. Never again.

laureneh

6 de jul. de 2010

I highly recommend this Dealership! I have purchased many new cars over the years and I must say this was one of the most pleasant dealings I have ever had. I began my search for a new Tiguan on the Internet and requested additional information from Rod East VW. I was almost instantaneously contacted by Lori and she invited me in for a test drive later that day. Upon my arrival, I was immediately greeted by Edgar and was literally driving the Tiguan (that Lori has sitting right in front waiting for me) within about 5 minutes. After my test drive, I guess you could say the rest is history.... that very next morning I was the proud owner of my new VW Tiguan!!! From my initial contact through my purchase, every person in the Dealership was extremely friendly and answered my multitude of questions. In addition and most pleasantly, there was absolutely no high pressure for me to purchase this vehicle. In general, I find this to be a "rarity" when working with car dealerships. It has been two weeks now and I am still in awe of this car and Dealership. Thanks you ROD EAST TEAM. I feel like Im part of the family and it feels great! Edgar, Lori and the team are all fabulous!!!!!

Juleeo1206

29 de jun. de 2010

Lori was very proactive with getting back with me and met my price request. Even though Lori was not in when I actually came in to look at the vehicle, Mr. Hernandez had all the necessary information and was able to get me into the vehicle I wanted. The Finance process was very efficient and I appreciated Mr. Roel's patience as I reviewed the paperwork in detail.

MTF

19 de jun. de 2010

This starts with Soloman Harris. I've had to take my 2001 Jetta in on a number of occasions for tune ups, oil changes, etc as well as major repairs (I drove the car hard in Europe on the Autobahn...not to mention I flooded the engine. To the point, everytime I took the car in, Soloman provided the best customer service I've ever experienced in a dealership (FL, Germany, TX). It is because of him that I returned to Rod East VW in order to buy a car. At first, because of the ease-of-use of the internet, I stayed in touch with Lori in internet sales for 2 - 3 months. it took that long to locate a VR6 CC (2010) because of VW Germany's shipping guidlines. During that time I also (as opportunity arose) spoke with Daniel. Between Lori and Daniel I was kept abreast of when a CC would be available. Their follow-up was extra-ordinary. As things turned out, my wife and I ended up working with Mario Espinosa, who took us on a test drive of the 2010 CC VR6. Unfortunately, the CC that came in (again this is mother - VW in Germany determining how many cars are delivered where, incl. color) was white and we just couldn't get over the color thing. I know, picky. Anyway, Mario scoured the the US and found two VR6 CCs on the east coast, but they didn't fit the bill either. Mario suggested that we order a 2011 CC so that we would get the car we wanted. We reviewed the specs and it turned out that the 2011 had some things that we REALLY wanted and that clinched the deal. We haven't bought one yet, be we have placed an order! I can't speak for others' experience, but this VW dealership takes first place in my book.

kylelifornian

10 de jun. de 2010

I was able to handle most of the transaction online with Lori: choice of vehicle, desired options, financing. Would have been a fast transaction at the dealership if the people ahead of me didn't have credit issues and negotiated with the only finance person for over two hours.

jramones2

4 de jun. de 2010

I walked into the dealership with the same expectation that I have for every car dealership; lousy salesmen who are only worried about making a sale even if it means screwing over the customer. When I walked into Rod East, I felt absolutely no pressure during any parts of the experience. Lori Esquivel (internet sales) introduced me to Daniel Saenz who showed me several different GTI models. Within a few minutes we were test driving a specific model that I picked out. Daniel was able to answer every once of my questions. When it came time to talk features, Daniel was honest with me and explained that they only have certain models in stock on the lot, but he would look a other dealerships around Texas to find the perfect match. After deciding to purchase the car I had originally test drove, I was pleased to hear that Rod East had agreed to a price that I had given them. The negotiating was very minimal and I never felt that I had to fight for what I wanted, instead it was just given. Just five days after I stepped foot inside Rod East I was driving off the lot with a brand new VW GTI. This is my fourth car purchase and it was the most hassle-free experience.

rachvz

27 de may. de 2010

Jose was very nice and proffesional. He was not pushy, which i was afraid was going to happen. All the information he gave me convinced me that my Tiguan was a great car to purchase...although I loved it from the moment I saw it! Everyone was friendly and I will definetly be recommending this dealership!

oyamat

26 de may. de 2010

The staff at Rod East were very friendly and courteous. I was looking into the 2010 Jetta Sportwagen TDI on the internet and contact Lori Esquivel. She was really helpful and not pushy. She allowed me to take my time trying to decide on which vehicle had the options that I wanted. Lori even took pictures of the vehicle she had found for me and sent them to me via email. The rest of the staff werent pushy either. When we were ready to sit down and sign, the finance manager gave me and my wife time to discuss the purchase over. I love my new Jetta Sportwagen TDI!!! The staff and Rod East were GREAT too!!!

nsz04

24 de may. de 2010

I showed up at Rod East needing to get my battery replaced in my old car. I wanted to know if it was possible to end my lease early and get into a new car. Mario helped me right away and got me into a new car with everything that I wanted and was very helpful with all my questions. Mario was also very easy to get a hold of everytime I called the dealership. It was a fast and enjoyable experience.

mnmllp

24 de may. de 2010

I recently purchased a new vehicle from Rod East VW in San Antonio. From the initial communication with Lori via a telephone call she assured me that Rod East was going to take care of me and my purchase. I explained to her in detail what I was looking and within minutes she returned my call and assured me that Rod East could satisfy my purchase request. Over the course of about three days while my vehicle was being acquired and prepared for purchase Lori kept me updated via phone and email so that I was never without information. On my first visit to the dealership Daniel assisted me with product knowledge and professional courtesy to ensure me that I was would be satisfied not only with my vehicle but with my relationship with Rod East as well. Additionally, Richard Roel explained to me what necessary documentation i would need to ensure a smooth purchase. On the day I purchase my vehical, Lori, Daniel and Richard made sure that myself and my wife were well aware of every step of the transaction from vehicle features to warranty. This team of three really treated us like family and made sure we were well informed and well satisfied with our purchase. The professionalism was evident from beginning to end and still continues even after the purchase of our new vehicle.

gestrada

21 de may. de 2010

Soloman Harris, Blue Team Service Manager, always does an excellent job! He has excellent customer service skills and takes time to explain the service or auto body repairs. Mr. Harris always greets me with a smile and goes the extra mile to make each visit a positive experience. In addition, because of Mr. Harris' professionalism and work ethic, I have recommended Rod East to several people, and one friend, recently purchased a vehicle from them.

fordterri

21 de may. de 2010

I have been going to Rod East VW for the servicing of my Bug for years. The service department is the greatest! Soloman Harris has been my primary service agent and I cannot say enough good things about this young man! He is the consummate professional and CUSTOMER SERVICE rep. (Heavy on the CUSTOMER SERVICE!) He has personally come out to greet me upon arrival for a simple service visit and has even taken the time to show me how I can fix my problem without even having to see a VW rep. Imagine that! A service rep that actually takes the time to HELP A CUSTOMER SAVE MONEY!!!!! If only I could get this type of service everywhere I do business. I would also like to extend a heartfelt thanks to Brian for putting up with me all these years. You have the patience of Job. It has gotten to the point that I actually look forward to my 5000 mile check ups just to see you guys! That must mean I am either a very lonely man or you guys provide QUALITY service that is unequalled in all San Antonio...which can only come from QUALITY PEOPLE! Thanks for all you do...George Brandon

rs71

20 de may. de 2010

My wife and I worked with Solomon Harris for all all our maintenance and service needs. He is honest and the best person to work with - though the dealership as a whole seems well run (not the typical shady dealer). Go to Solomon and you'll get a fair shake.

Eval

20 de may. de 2010

My salesman was great it is the service followup for oil changes etc that is lacking. I was also having a problem with the passenger side seat belt connection & had to end up making 3 trips back to the dealership to finally have it fixed correctly and the waiting time for each was too long. Initially the wrong part was ordered.

Bodot

20 de may. de 2010

Overall service very good but would prefer a video for learning how to operate a vehicle that was described by someone there as a motherboard with wheels. Manual is somewhat difficult to follow. Everyone was friendly and helpful and facility clean and comfortable.

ppsamford

20 de may. de 2010

We had a great experience. I would recommend this dealership and Jose to others. I love my new Volkswagen. I plan to keep my volkswagen as long as I can. Its the best car I have ever owned. thats all I have to say for now. Thank you again for everything.

rdumas7

20 de may. de 2010

Jose Manzo was pleasant,helpful and knowledgeable. He gave excellent personalized service and made the entire experience wonderful. It was a pleasure to work with him and could easily see myself purchasing a vehicle from him in the future. I could not ask for much more.

matalou

19 de may. de 2010

Solomon is very knowledgeable, helpful, and friendly. I would go to him for anything I need. On one visit, the back light had gone out. Solomon was very patient with me and showed me how to install the bulbs. he told me where to purchase them and helped me install them.

reggiedavis

17 de may. de 2010

This is only dealership that will treat you like your family. Mario is the type of salesmsan that listens and consider all your best opitions that will fit your budget. He has called me to check on me and my car several times after I had purchased the Tiguan. Luis Garcia is always the man to get it done, and also took the time to ask if everything was ok and how my family was doing. Gus Henderson also took the time out of his busy schedule to say hello and to make sure I was taken care of.....That's what I call Old Fashion Good Service!!!!!. I've bought 4 cars from Mr. East and get treated like.....I'm family!!! I've always recommended Rod East VW and always will.Thanks Reggie Davis

GReedom

17 de may. de 2010

Rod East VW always make my visit and service needs a pleasant experience. John always display warm welcome friendly we are here to serve you. Compare to other Dealers where you are made to feel like you are disputing their daily operation, this is not so when you visit Rod East Volkswagen.

toyvergnugen

16 de may. de 2010

Great Communication and Service. Bryan(Red Team Service adviser) always takes time to always answer my questions and takes care of little things I wasn't aware that needed attention on my wife's Golf.Kudos also to Charles the service scheduler for keeping me advised of the service interval on two cars.

max305

15 de may. de 2010

reasons behind i slected great on most of the questions, was because of the way i was treated by the employment . especially Edgar Chapa . He explained most of the features of the model cc i had my interest in purchasing . It was just a great experience in the professional ,and friendly oriented way.

larryh

14 de may. de 2010

My husband and I own two (2) Volkswagens, 2001 Passat and a 2002 Jetta TDI both purchased at Rod East and have gone to Rod East for all services and to date have always been very satisfied. The staff are helpful, friendly, courteous, just super nice overall.Tillie & Larry Hamiltonmozy2859atsbcglobal.net

tdub

13 de may. de 2010

Rod East Volkswagen is an exceptional dealership. I am very pleased with my purchase and experience with Rod East Volkswagen. The sales person was also helpful and very knowledgable about the vehicles. I felt that I recieved a "good deal" on my VW. The staff is very friendly and happy to be representing VW. I would recommend Paul Hernandez to my friends and family, and I would definetly recommend a VW.

daancotton

12 de may. de 2010

Got an error that my right front headlamp wasn't working. Stopped by & talked to Soloman Harris about the problem. He told me what needed replacing. And, after I purchased a new bulb, he installed it himself and verified it worked correctly. He always gives great service, and it's one of the main reasons I continue to use Rod East VW.

louannmullins

12 de may. de 2010

Wonderful personal care!!!!! They remember me and treat me with great respect and care..Each time I go to the Dealership the service personnel are aware I am coming and greet me in the drive. When my vehicle needs additional work I am informed and given information about needed repairs and the appropriate time frame in which to have them done. Each and everytime I have had work the price is either right on or less than quoted. These are both extremely inportant to me. Would recommend Rod East VW to all my friends.

ad1226

12 de may. de 2010

For a first time car buyer, I was very nervous about the whole car buying experience. I have always heard horror stories about people being taken advantage of and the awful experiences they had. I am a recent female college graduate and, from what I have heard, these two qualities are targets for the "sharks". I was treated with respect and never felt pressured. I am VERY appreciative of the quality of service I received from Paul Hernandez and the whole Rod East VW team. My experience at Rod East VW exceeded my expectations. I will never go to another VW dealership and I am grateful that I purchased from Rod East VW.

rc1mercado

11 de may. de 2010

The customer service I received from Julio Carmona at Rod East was exceptional. He found the BMW I was looking for in my price range. He was able to hold the car for a week for me until I had all the required documentation. No other dealership would do that. I am extremely satisfied with my new car. I will definitely recommend Rod East to my friends.

Rulea

11 de may. de 2010

Mr. Espinosa is a very honest person. He has always provided the utmost quality of service. I highly recommend my friends and acquaintances to Rod East Volkswagen. Whenever I go in for a service, it is like a family atmosphere. Top quality service is always provided and the customer is # 1.

tisag

11 de may. de 2010

rodeast VW went the extra mile to look all over the country for exactly what we wanted. we ordered a very specific routan, and they delivered it in the condition that we had hoped. it's a great vehicle with plenty of room and all the extras. our young family of 5 is very pleased with purchase and would recommend it to anyone.

pchacon

11 de may. de 2010

Soloman Harris was so helpful, I had called the previous day to tell him my concerns about my tires as well as a new warning light that had appeared. The light indicated that I had a defective left dipped beam. I for one had no idea what this was, so I called him and he told me exactly what it was and then I asked him if my tires were still okay. Solomon told me to bring my car by and that he would check it for me. I went to the dealership without an appointment, Soloman took the time to see me and he checked my tires as well as changed my defected light. I can not tell you how happy I was that Solomon was able to sqeeze me in like that. My can had only been worked on by Rod East Volk and I intend to keep it this way. THEY ARE THE BEST

caycew

10 de may. de 2010

I had a great experience buying my new Jetta from Paul. He was very knowledgeable about the product and answered all my questions. It was my first time buying a car and everything went very well. I love my car and would recommend the Jetta, Paul and Rod East Volkswagen to anyone.

chese003

10 de may. de 2010

My experience at Rod East Volkswagen was very positive because not only were the employees very knowledgeable about their products, but they were also very friendly and east to work with. I felt like I knew exactly what I was buying and if I had any questions then, or still now, I would feel very comfortable asking and know I would get thorough feedback.

whspurs

9 de may. de 2010

I worked with Lori over the Internet. She was friendly and very quick to answer all my questions and concerns. She was very professional and I never felt pressured. Overall it was fun experience and I wouldn't go anywhere else. I was very impressed with all of the employees. Great Customer Service! I will definitly be back!

huskeyjo

8 de may. de 2010

Daniel Saenz was the sales rep we worked with. He was very helpful and not pushy at all. He helped us make a choice through very extensive product knowledge. He answered all of our questions. We decided on a Jetta TDI, then went off to look elsewhere. Rod East didn't participate in the Costco program, but I made an offer to them using it rather than the next closest dealer, mainly because we felt Daniel had earned our business. If they had not accepted it, I would probably have gone to the other dealer, but only for the money saved. He and the manager got together and decided to accept my offer. Daniel did a great job during our initial contact, through financing and after the sale. We've taken the car in for 10k maintenance, and the service manager was by the book, thorough and knowledgeable. Daniel also checked up on us again after the 10k maintenance. I can say that the people at Rod East are very good at what they do; they must have good training and management programs there. The Jetta is the best purchase I've ever made.

ddeams01

8 de may. de 2010

This is the 3rd vehicle I have bought from Rod East Volkswagon. I have never been treated so well and felt as respected at a dealership as I do at Rod East. Dado went above and beyond to do whatever it took to get me a vehicle that was affordable with my trade in situation. Dado was so patient with me and even went above and beyond to help me get the best deal I could get. I will continue to buy all my vehicles from Rod East and refer them to others as well.

trinitron

8 de may. de 2010

the employees at rod east Volkswagen were all very helpful and friendly. paul hernandez has been especially helpful with keeping contact with me in order to insure that i have been satisfied with my purchase and also to make sure that everything regarding the warranty and other add ons were taken care of properly. overall it has been a great experience and i would definitely recommend rod east to anyone.

fmdavis

8 de may. de 2010

These folks have refined the service process to a fine art. They are light years ahead of where they were a couple of years ago. I know that dealing with the public over service issues can be stressful, but the Rod East people do it with a smile, 100% of the time.

pozer

7 de may. de 2010

I have was very pleased with Rod east and the my salesman Dan who was great with me and my wife. I had lot's of things I wanted to know and he new all about the car, I was really happy at the way I was treated and will come back for another car . I would be glad to share this with anyone who would ask , I give them them 4 stars rating.Philip A Ozer MD

dquinn1455

7 de may. de 2010

Soloman has been my service man for several years (I have 2 VW Passats 99 and 08). He is always polite and on top of his game. Always explains to me exactly what my car needs and how much it will cost. He is not pushy, but is good about recommending service things that I may not have thought of. I highly recommend Soloman.

dbrhlivingston

7 de may. de 2010

Lori responded to an email inquiry within about 30 minutes; then talked to me on the phone when I called. When I came in to the dealership, she introduced me to Daniel. He showed me the car, took the road test with me (I did not know about the gate in the back, which I loved), and guided me through the process of buying the next day. In every way he was helpful. After two days I could not start the car for some strange reason. I called at 7 in the morning and talked to the service people and was told how to start the car. How can I not love Rod East! I am telling all I know where I found my car.Thanks Lori, Daniel, and Richard! Deborah Livingston

stsanmiguel

6 de may. de 2010

I bought my pre-owned 2003 Passat from Rod East VW, and have been satisfied with not only the car, but the Service staff as well. My Service Rep is Bryan Pyle, and shortly after my purchase, we had established a very good dealer/customer relationship. Bryan is friendly, knowledgeable, and always willing to accommodate my schedule. I particularly like the follow up phone calls and/or emails I receive from them to make sure the service was properly done, and more importantly that I was satisfied. I usually wait for my vehicle, and as I meander around the dealership, the various sales staff and employees I meet are very courteous and friendly, and never afraid to strike up a conversation.I would highly recommend Rod East VW for service and sales.

sarahsamii

6 de may. de 2010

My husband and I test drove Mercedes, Lexus, BMW, Volvo, etc. Finally we looked at Volkswagon. Initally I didn't want another VW (because that's all I have ever had) and wanted to get something different. After meeting Mario and looking at all the great VW's we settled on a 2010 Jetta TDI and I LOVE IT! Mario was so helpful and friendly. He was not pushy and was going to do anything in his power to get me in the car I wanted. He is truly a genuine person! My husband loved my car and the service so much he went back that month and got a Jetta TDI Wagon. We look forward to our future relationship with Rod East and Mario. Thank you for everything!

gottschaltH

6 de may. de 2010

Mario Espinosa is truly the most helpful sales person by knowing his product so well and then really listening to what the customer is telling him to put together the best fit.He is the best and I am already giving out his contact info....Rod East as a whole has been wonderful to deal with.!!!!

bwheath79

6 de may. de 2010

This was my first new car purchase and with that, I did a lot of research. I wasn't certain on the car I wanted when I started looking, but I knew what I wanted in a car. I'm in the military and was actually on leave in San Antonio for a couple of weeks and while my main objective wasn't to purchase a car, I told myself that I'd look around and if I found a good deal I would go ahead and purchase one since I knew I would be purchasing one within the next couple of months. I spent about 4 hours a day during the first week I was there going to various dealerships, looking at new and used cars. By the end of the first week, I was exhausted from dealing with pushy salesmen and had almost given up on buying a car during this trip. However, I had a friend that purchased a VW Passat from Rod East and she told me I should go check them out. Trusting her judgment, I went ahead and gave them a shot. As soon as I pulled up to Rod East, I started walking around the lot to see if anything caught my eye. Within just a few minutes, I was approached by Danie Saenz and shortly into our conversation I could tell he was different than all the previous salesmen I had dealt with that week. Daniel actually listened to me and figured out what I wanted, what I had to have in a car, what appealed to me and the great thing was he didn't try to push me into buying. Daniel was extremely courteous and full of knowledge on VWs, which was good because I had lots of questions. I looked a three different Passats and found one that I wanted, but I really wanted the upgraded 18" rims and tires that were on another one. Daniel went back and talked to the manager and they agreed that I could order the upgraded rims and come back on Monday to have them put on because they couldn't take them off another car, but Daniel had other plans. While we were filling out all the paperwork, without me knowing Daniel was working behind the scene with the maintenance technicians and manager to have the rims and tires I wanted put on my car that day. I ended up leaving the dealership with my brand new 2010 VW Passat just the way I wanted it and I couldn't beat the price. After I decided on the car, I talked to my friend, Julia, that recommended I go there and come to find out, her salesman was also Daniel. Additionally, the lady that was working in the finance office was extremely helpful and made sure I understood all the terms before leaving there. And to top it off, they tinted my windows the following week and did an excellent job. If anyone is in the market for a new car, I would definitely recommend they go to Rod East and ask for Daniel Saenz. They won't be disappointed! Thanks for making my first new car purchase a such a success! Now I'm having a blast driving my new VW!Sincerely,Brent Heath

Brac Biggers

6 de may. de 2010

I first purchased a Touareg fron Clearlake VW in Houston. After 1 month of ownership the TDI engine blewup and the car was towed to Rod East Volkswagen in San Antonio. My dealings with VW of America were horrible thru this ordeal and my opinion of VW went to 0. The folks at Clearlake were sympathetic but of no help. It was the team at Rod East that supported me from day one. They listened, consoled, offered thoughts and communicated my feelings to VWA. I finally negotiated a settlement and bought a new CC from Paul Hernandez who led the team at Rod East. Had it not been for Paul and the entire staff at Rod East I would have never bought another VW again.

brandonramirezz00

6 de may. de 2010

Mario has a great amount of knowledge in Volkswagen automobiles. I have purchased 8 cars from Rod East over the coarse of 13 years. Five of them have been through Mario. I will continue to purchase from Rod East due to the knowledge and professionalism of the sales staff. Mario has always gone above and beyond of what is expected of a sales person. From scheduling my test drives, setting up a loaner vehicle when needed to delivering my purchased vehicle to my job site; I know I can count on him. I never feel any pressure from him. That goes a long way. His knowledge alone is one thing that keeps me going back. Rod East has continued to be successful due to the people that work there. All the way from Mario, Luis, Richard, Gus to Mr. East himself. I look forward to doing business with them in the future. Great job Mario...

mataro

6 de may. de 2010

Everybody from the sales department starting with Mr. Mario Espinosa ending at the service department with Mr. Brain, my experienced have been very good. The Volkswagen is a very good car, is my beliave that in comparison with other brands it might be overpriced.Thank you very much.

Gingerbee

6 de may. de 2010

I would like to express my sincere thanks for all the hard work, professionalism and outstanding customer service my husband and I received the day we went to pick out our new VW Jetta GTI. Daniel and his crew stood out especially because they understood what my husband had in mind as far as the expectations of the VW he was looking for and the overall impression we got from them as well as the rest of the ROD VW Dealership folks was fantastic! His patience and understanding went a long way especially during the test drives and when our 19 month old son kept running around and playing with the other vehicles! I do apologize for any inconvenience on our part. Also a special thanks to the accounting guy, I don't recall his name, but he really worked with us as far as payment plan and explained everything to the T and ensured we understood all the coverage we were receiving. Many thanks to everyone and all their hard work in making another VW customer go home happy! Keep doing what you do

sebastian.macias

6 de may. de 2010

I have bought from 4 different dealerships here in San Antonio, and Rod East Volkswagen has been, by leaps and bounds, the best experience. I submitted a form online and Lori responded promptly. She set me up with an outstanding sales person (Daniel). The car that I wanted had already been sent to auction, but Lori got it back before it had gone up and I was able to purchase the car that I was wanting. The sales process was extremely transparent and financing was a breeze. All-in-all, it was the most pleasant car buying experience that I have ever had. THANK YOU ROD EAST!!! I am now a V-DUBBER for life!

cditsler

6 de may. de 2010

Paul helped me get into an Eos. About 5 months later I had a problem with the convertible top. It was stuck in the middle; wouldn't go up or down. It was after service hours and I was going in circles from receptionists to voice mail in the Service Depart. and back again. I finally called Paul. He immediately got in Service Van and came to pick up not only me, but my two grandchildren, car seats, back packs, etc. He took us back to the dealership where there was a car waiting for us. He put all of our stuff in that car and we were off. Now that is "Service after the Sale"!!! When it's time, I'll come back to Rod East and look for Paul.Cheryl Ditsler

Roberto B

6 de may. de 2010

I highly recommend Rod East Volkswagen. Working with Dado and Mario is always the best experience when purchasing a new vehicle. Is a very low pressure environment while being knowledgeable, courteous, and helpful. Their Customer Service is excellent in every aspect, making the purchase of the car extremely enjoyable.

Vw

6 de may. de 2010

Mario was easy to deal with. Not pushy, he never tried to sell me a car I didn't like. Very knowledgable about the make and model I was buying. He hand delivered all documents to my work for my signatures. I like Rod East because someone is always around to help answer any questions. Mario gave me his personal car for the day while mine was having the windows tinted. Great car buying experience. My wife, my sister and myself all purchased new VW's from Rod East within three weeks. That should tell you something about this dealership.

99suite

5 de may. de 2010

Daniel did an excellent job of researching vehicles and finding the right car for me. Also, the dealership gave me much more for my trade-in than several other dealers I visited. Daniel went the extra mile to make the purchase happen by finding custom wheels for my new car. He even changed the wheels himself to make sure that I got out of the dealership on time.

J. Dondero

5 de may. de 2010

Our experience in purchasing a new vehicle from Rod East Volkswagen surpassed our expectations in all respects. Our salesman, Julio Carmona, was knowledgeable, courteous, and helpful. He did not pressure us in any way, which is exceptional in our car buying experience. We feel the price and value are commensurate. To wit, we are extremely pleased with our purchase.

Donaldjm

5 de may. de 2010

I went to Rod East, because I had a vheicle that was a lease from them with my ex-wife name on it. After talking to Daniel, we decided that buying a new car would be the benefical approach. I told him that I was interested in the Eos or the CC. After comparing the two cars, we decided to go with the Eos. Within seconds of that we went for a test drive. They onlt had 2 Eos's on the lot the car I endeed up getting was not the one I test drove. Instead I took the one that was parked inside the sales office. Then we talked about a price, I told him my budget and he was able to see if lease or loan was better. The loan was in my buget and without mile limits. Three days later I called him and told Daniel that I had another vehicle that we are upside down in. I told him that my ex-wife will own that vehicle so I wanted to get it out my name. He ran some numbers, gave us a trade quate without seeing the vehicle and was able to reduce her payment by $200. So we like the results and went in and she leased a VW Golf, with the help of Daniel.My mom is thinking about getting an Eos, and I told her when she is ready to call Daniel Saenz, because he listen to you, is understanding of you situation and doesn't sell you a car that you don't need, but rather a car you want and will enjoy.

beverlee

5 de may. de 2010

I bought a used bmw from Mario Espinosa,he was friendly and very low presure and that is what made me want to buy .I will see him again for my next purchase.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

edith.trevino

5 de may. de 2010

I took my mother to look at the jettas and our salesperson Mario was awesome. He was patient with my mother's needs, and his customer service was the best. I was so impressed with the jetta that she bought, that I know my next vehicle will be a Volkswagen!All of the people at the dealership were very nice and cordial, and that made my mother feel at ease. Mario even showed us his own jetta, and then we realized that he means it when he says jettas are the best.

mp123

4 de may. de 2010

When shopping for a new Volkswagen CC, I visited the Rod East Volkswagen dealership because of its good reputation and the good experience my friend (also a VW owner) has had with this dealer. Mr. Paul Hernandez, the Sales Specialist that assisted me in buying my new car, was extremely helpful and knowledgeable; and he made the experience very worthwhile. I would certainly recommend others that are in the market for a Volkswagen to visit Rod East Volkswagen.

henonenr

4 de may. de 2010

I had done my window shopping for a new VW Jetta Sportwagen TDI on the internet. I had called Rod East VW to make an appointment to buy and when my wife and I arrived, Paul Hernandez was actually waiting at the door for us (which he opened for us). The courtesy and hospitality remained consistent throughout the purchase process. Paul and the entire staff were down to earth and did none of the typical high pressure tricks I have seen at most other dealers. We drove out that day with a new VW and left my trade-in with them.I have been treated professionally and with courtesy in all contacts with Rod East personnel. Paul has actually initiated several contacts with me since buying the car. With only two service appointments so far (12,000 miles in four months on the car), I can say I am a very happy customer.

marytp38

4 de may. de 2010

I have always been treated with courtesy and given great service. I certainly would not hesitate to buy a car fromRod East . There service has always been top notch. Since I often wait for my car to be serviced I can say everybodyhas always been friendly and certainly worth recommending for sales or service.

Del&HedyHooper

4 de may. de 2010

We first met Paul Hernandez while waiting for repairs on our previous car at the dealer next door. We had been planning to purchase a new car for several months and had already visited several dealerships and driven three different makes of sedans. Paul greeted us warmly and we had his full and personal attention, even though we told him we were just passing time. We asked him to show us a new Passat station wagon because we had driven one as a rental in Germany.Paul responded to every question we asked with factually correct information. Even when a particular feature of the Passat was not appealing to us, he did not try to talk us into anything or to convince us that we should accept something not on our list of priorities. He was just a tremendous source of information and knowledge with absolutely no hint of sales pressure. He earned our trust completely.On the same front lot was a 2010 CC, fully equipped with 18" wheels,navigation and premium sound. The car really got our attention because of the really high curb appeal even though we were not in the market for the expensive options. Our personal guide to Volkswagen, Paul, was equally knowledgeable about this car and willingly (even eagerly)gave us detailed information about the many standard features of the luxury package. We especially liked the leather trim, blue tooth phone capability, full power front seats,etc. etc. etc. We did not ask to test drive, but told Paul we hoped to return for that at a later date.We did return on April 15 when we were able to get our previous car after repairs at the dealer next door. On that day Paul was not at the Rod East dealership because he was attending a training session. We were welcomed by Mario Espinosa who understood our desire to continue working with Paul, but he assured us that Rod East VW was a family of dedicated employees and all were motivated by friendly customer service. Mario toured us through the storage lot pointing out every CC in stock and answering our questions. Just as we were ready to test drive, Mario pointed out a silver luxury model that we could drive if we wished. We later learned that it was a demonstrator model being driven by Mr. Rod East as his personal vehicle. That test drive almost certainly clinched the deal for us, especially when we learned of the new car warranty but with a very generous discount. Mario started us off on the paperwork and Mr. East personally stopped in to tell us he was sure we would really enjoy this car.The car is now ours and we are really enjoying it. We returned to San Antonio on April 23 when Paul had arranged for some minor details to be checked out. A courtesy shuttle was provided to our downtown hotel and we were picked up again that afternoon to claim our new CC. We met several other members of the Rod East family and all fully embodied the Rod East spirit of friendly and exceptional customer service.We are back in Corpus Christi now, but Paul's latest good will effort was a follow-up phone call to let us know that we could call him with our questions at at any time or stop by for a visit the next time we are in San Antonio.Thanks personally to Paul Hernandez with assistance from Mario Espinosa and all of the Rod East crew that we have already met.Delbert and Hedy Hooper

3bphoto

4 de may. de 2010

Why do we love Rod East VW? I'll tell you why. For years we have gone to Rod East Volkswagon to purchase our vehicles. We have purchased new VW's, used VW's, and even a used Honda from their used car selection. The service is number one, from the sales specialists to the guys in the service department, they have always treated us like family. On our most recent purchase, we traded in our VW van for a used Honda van. The transaction was without hassle. Paul Hernandez took us through each step with ease, he demo'd the used vehicle, and even put on the plates when we picked it up. His quality service reinforced our impression that Rod East VW is the best dealership around!. It may be another 5 years before we purchase a new vehicle, but Rod East is the first place we will look. Thanks Paul Hernandez and thanks Rod East!

fa3morrx

3 de may. de 2010

I had not had a Volkswagen in 15 years and quality has increased. Rod East VW had a great selection of new inventory, Paul Hernandez was very respectable to me and my needs. He had a great knowledge of all the products and assisted without being pushy. All the staff at Rod East VW are superb and have re-invented what Customer Service is supposed to be. Service Dept is also efficient and friendly. Thanks All!Richard Morales

herbbradshaw

3 de may. de 2010

11 of the 12 VWs I've purchased since living in Texas have been from Rod East VW, including the last 4 purchased since moving from San Antonio to Houston. Why drive 400 miles round-trip to purchase and service my VW? Unwavering integrity by the dealer in respecting and responding to my concerns as a customer.

DennisK

3 de may. de 2010

Purchased three VWs within 8 months, each deal was a great deal and Lori ensured that my experience was the best every. I have recommended Rod East to several people all of which have purchased VWs from Rod East and had great experiences. Recommend the sales staff at 100%, the service staff is good but not as good as the sales and finance staff. Regardless, I will probably buy VW again and I will certainly get it from Rod East and hopefully Lori will be there to make me feel like a king.

dev_null0

3 de may. de 2010

First Class service all the way. From the moment we walked in and started worked with Daniel, I knew it was going to be a good experience. The entire staff at the dealership was knowledgeable and eager to answer any concerns we had, and never put any pressure on us. I enjoyed the whole experience so much, that I brought a friend over there two weeks after I got my GTI and she bought a Jetta that day. My wife and I have already started to save our pennies so we can go back and get a Toureg for her.

U242227

3 de may. de 2010

This by far has been my best buying experience ever! From my salesman, Danny, to the manager, Dado, and Richard in finance everything was smooth. I will and have recommended Rod East to everyone I know. I have purchased my last four volkswagens from Rod East and have never been dissappointed. I am so pleased with their customer service that I drove from El Paso to San Antonio (8 hours) in order to do business with Rod East.

jjgivens

3 de may. de 2010

Daniel is always willing to help us out. We purchased two vehicles last year. Very willing to help us find the right vehicle for us. We didn't have a lug nut for the tire and he came out to the house to help us change our tire. When going into service, Solomon and others at the dealership always call me by name when entering the shop and try to complete service to my vehicle in a timely manor.

emekic

3 de may. de 2010

Working with Rod East was the best experience that I have had in a very long time. The sales representatives are very knowledgable about their products and vehicles, the managers are very polity and welcoming, the atmosphere is very calm making it very easy and pleasant to conduct business.

dofler

3 de may. de 2010

This is the third car in three years i buy from this dealer and my experience is always a great one. The exceptional knowledge, easy of doing business and great prices make them my vendor of choice for all my vehicle needs.I totally recommend this dealer.

staniford

15 de jul. de 2009

I visited Rod East Volkswagon to purchase a new car, they didn't have the one we wanted but said they could get it. That was the last we heard from them. I ended up driving over 100 miles to Hewlitt VW in Georgetown TX and purchasing a car from them.

brokerbiker

7 de abr. de 2007

I had a problem with a 2004 Touareg purchased from another dealer. Mike Sauter, the Service Manager, was great as he helped me with VW of North America to get a replacement.