David Brusstar

19 de may. de 2021

I've brought my vehicle to the service department here for the better part of a decade, and I can honestly say I regret it every single time I do. The customer service is comically, and consistently bad. Call me a fool for hoping in vain that it'll be better, more pleasant, or more convenient. On only the most recent occasion, I've had (1) them renege on a loaner car with only a few hours notice, (2) had the service advisor not arrive at work in time for my appointment, (3) keep the car longer than originally stated with no updates, (4) not return my calls when I inquired after a status update, (5) lie (inadvertently or not, I don't care) that my car was still being worked on when it was sitting with the keys in it ready to drive away, and (6) break my dashcam mounting. I could scream my other previous poor experiences into the void here too, but I'm sure if anyone reads this, I've already made my point. Take your car elsewhere.

45 MAGA

17 de ago. de 2021

Avoid VW of Ann Arbor. This should be a zero star. THE worst service experience in the 39 years I've owned cars. Improperly diagnosed problem twice which resulted in me being stranded many hours from home. Refused to check out cause my hometown dealer said it likely was. Recommended over $1000 of unnecessary brake repairs. When I came to pick my car up, it was parked jammed into the brush in the back of their lot. Repair done for a third time by my hometown dealer and the cause was what they told VW of Ann Arbor to check the first time. IF you own a TDI, make sure you carefully read the extended warranty. Heater cores fail a lot from "FIX" for TDI emissions. If you have a lot of time and money you don't need, they may be just the dealer for you. After all the headaches I went through, never got a call from the General Manager. I did get a refund after complaining to VW corporate.

Elizabeth Odachowski

3 de mar. de 2021

I have worked with the service department multiple times now from warranty updates to detailing and it is always seamless. Most recently I had my interior detailed and the car looks brand new. The team is always professional and I never mind having to bring my car in. Thank you to the service team at VW!

Angela Roberts

22 de may. de 2021

I was looking at several VW dealerships in the area but went to VW of Ann Arbor because they had the specific model and trim I wanted in stock. I am so glad I did. The customer service here, specifically from salesperson Don Vollman, is top notch. We had an issue with our credit union that took 3 days to resolve and the dealership was kind, understanding and helpful. When we finally gave up on our credit union, Don got us approved with another institution in a couple hours. When it came time to sign the papers the purchase manager was helpful and informative in presenting additional options, but not pushy at all. It's so good to see a dealership that really values customer service first and foremost. I look forward to doing business with VW of Ann Arbor for a long time.

ZX666 8OI

26 de oct. de 2020

Absolutely horrible service! They do not take care of your vehicle let alone the customers that are paying customers. They Do not use common sense here its almost a after thought for them from management to service are absolutely oblivious to treating customers property with respect!