Robin

9 de nov. de 2016

The staff was very friendly and helpful in our search for a car. We knew what car we wanted and the staff provided us wth all of our financial options for the car we chose.

Brenda

5 de nov. de 2016

My new BFF Paul (my salesperson) is absolutely on the the nicest young men I've met in a long time. Paul exemplified the very essence of customer service. Tony, Silly. Shari just went above and beyond what I ever expected when walking thru the front door of Oakland VW. They are personable, sincere, honest and when leaving the dealership I felt as if I'd gained members to my family. I have told EVERYONE I know who needs a vehicle to please go to Oakland VS...you will experience car buying like never before!!

Belita

3 de nov. de 2016

My advisor Albert was such a joy to speak with. He made the process smooth. There was no pressure to add on any services and I appreciate that.

Doris

2 de nov. de 2016

Very clean facility; didn't have to hunt through a lot for my car; great people to work with; car was ready early, loved the shuttle service

Suzette

1 de nov. de 2016

The availability of the loaner car (a full tank of gas), the quick turnaround time from drop off to car pick up, the friendly service advisor

Dale

31 de oct. de 2016

Great service, VW of Oakland took care of me and my car! Albert, the service agent helped me with the issues I had with my vehicle, he was very helpful, very accommodating and friendly. Excellent service all-around. The shuttle service was great too.

Sarah

31 de oct. de 2016

The sales man was helpful and knowledgeable about the product. He is friendly and not pushy. I had a very good experience and would refer friends to your dealership.

Jordan

31 de oct. de 2016

Fast service with accurate estimate on time needed for work, shuttle service provided, excellent customer service. Representative who assisted me was knowledgeable and helpful.

Sheryl

30 de oct. de 2016

Very prompt service, and i was kept advised of additional service being required. New tyres installed. Staff was great, thank you.

John

29 de oct. de 2016

I'm in the process of exchanging my Jetta Sportwagen TDI for a new VW. I love my Jetta and wish I could keep it, but the buyback option makes the most sense. Athena has been just spectacularly supportive and responsive throughout this process, and Josh has done everything he can to bend over backwards and make my exploration and decision about a new Alltrack positive. I have always gotten great service at Oakland VW during the six years I owned the Jetta, and I expect the highest quality going forward. So far, I am getting exactly what I expect.

Amy

27 de oct. de 2016

The customer service was and is always most excellent. Everyone is friendly and helpful, the waiting space is comfortable. Attention to detail with the customer and the cars is impeccable!

Melissa

27 de oct. de 2016

Everything was simple, no pressure, there wasn't the typical hand off to a number of people before we could close a deal, and the test drive was more than just around the block

Melissa K

27 de oct. de 2016

I drove from Modesto out to Oakland to look at a beetle convertible. The car was just as described online, went for a long test drive, was never rushed, or pressured, and the buying process was simple and painless. I drove out there by myself, and was not trading my other vehicle in, so they brought it back to me the next day, and were happy to do so.

Bronwyn

26 de oct. de 2016

I really appreciate the ride that got me to work on time!Also, it was easy to schedule my appointment online. They were even able to see me the next day.

Paul

19 de oct. de 2016

Frank was very responsive and communicated very clearly what the issues were and what the cost parameters could or would be. Everything was on the time schedule promised. Frank also was also able to get me loaner, which was much appreciated.

Bill

18 de oct. de 2016

Frank is outstanding. Great team out there in Oakland. Made it easy to get in and out and great follow up.

Dan

18 de oct. de 2016

My sales person Tim Tsai ,he was help me get first Volkswagen passat at vw oakland, in 2015 September, This is my second Volkswagen vehicle, and Tim Tsai speak my language, that is help me do all the sales fiance programs detail to know,also after sale, when I have any vehie problems, he always take care ,and help me get best services,, This time, when I.need my second vehicles to my family, that is why, I never thing I need other brands vehicle, because Tim Tsai work at Volkswagen of Oakland,,That is we trust, Thank you Volkswagenof Oakland,you have best speak Meandering sales in bay area,Thanks Tim Tsai, after my second Volkswagen cars, I'm guess and sure, we will need third one as true from you again,

Juan

16 de oct. de 2016

Very transparent. I hate when salesmen try to trick you into buying stuff. This was super transparent and I appreciate that.

James

15 de oct. de 2016

Frank Torres. He was professional and personable. They arranged Uber transport, a very nice touch. All they Service staff volunteered their help and were friendly.

Michelle

15 de oct. de 2016

I loved how David went out of his way to get me the exact car I wanted at the price I wanted to pay. He was patient and offered great customer service!

Jason

12 de oct. de 2016

Armani and his management were incredibly accommodating and transparent throughout the sales process. This made for a pleasant and easy lease.

Jeff loggs

11 de oct. de 2016

I read a bunch of reviews. Some good, some bad. Still I had to check it out for myself. I work close by and really didn't want to drive to Dirito Bros. VW. I actually had a great experience. They gave me a shuttle to work and a Lyft back. My advisor was great. I was even greeted by the manager. Think his name was Mike. Ill be back despite other peoples opinions. Do me well and Ill do you well. Thanks guys! I'll be back.

Lisa

11 de oct. de 2016

Frank was awesome, I've been working with him for years and it's always a pleasure. When my car needed to stay overnight he set me up with a loaner which was really helpful given my busy week.

Craig

11 de oct. de 2016

All employees were very helpful. Everything was explained to me clearly and the buying process for my car was extremely professional by the salesperson and finance director. would definitely recommend this location.

mooilife99

10 de oct. de 2016

I have the cursed Jetta TDI. The check engine light came on and the dealership is charging me $651 for the repair when online the high end cost of replacement of the Rear oxygen sensor is max $250. What a bunch of crooks! Webster the manager's explanation was that it takes his mechanic at least an hour to find the problem ($175/hour). Really Webster????!!!!?! Just because I'm a woman wearing a dress and heals doesn't mean I'm mechanically Illiterate. These days to find a electrical issue with a NEW car you hook it up to a computer which spits out a error code telling you exactly where to find the problem. It takes less then 5 minutes. And I did verify this with 3 other VW shops (dealer and non-dealers) just to make sure I had it right. Now the Rear O2 sensor is a plug so literately you have to dig a bit (no more the 30 min max) to get to the plug, pull it out and replace it. That's it. I actually watched the guy at the shop where I took my car in for a repair do it so don't try and tell me YOUR mechanics that are VW TRAINED will take over an hour to replace it. So the max you should be charging for the work is $145 + the $250 for the part. That's a total of $400. I've been coming to the shop for almost 10 years now. I explained that this month I've been hit by hospital expenses and it's my daughter's 16th Birthday. You'd think they'd at least be honest with their charges. NOPE! They don't care. As long as the money goes in their pocket what does it matter if they are overcharging.The whole service office staff has changed since my previous review. It's now run by the crooked Webster and his hooligans. I would highly discourage anyone from using them. I found a great shop in Berkeley that does VW repair. You can message me for the name if you want. HONEST, solid people. Got the whole job done for $330 + tax. Still out the $175 to VW for the supposed hour it took for the mechanic to hook the car up to the computer and read the error on the screen. Sounds to me the money went to pay for reading lessons for him so he code read the instructions the computer was giving him because he sure wasn't digging under my hood.

Ariana

7 de oct. de 2016

The guys at Volkswagen of Oakland were very friendly and got me in the car i wanted. It felt very easy and enjoyable to lease a car from them.

Margaret

6 de oct. de 2016

Was able to do all my negotiating from home. I was able to come in, do paperwork and leave with my car. It was seamless.

Lyza

5 de oct. de 2016

Friendly, efficient, informative service. I was able to book a next day service appointment. Service technicians provided direct, no hassle business. High quality service without delay.

Melinda

4 de oct. de 2016

I was literally in and out within 1hr of a new lease. I went in knowing exactlly what I wanted and Tony and Josh made it happen! Much thanks to the both of them.

Paula

4 de oct. de 2016

Omar Shair, our salesman was great. Professional,patient,friendly and efficient. Thanks for making our purchase so pleasant! We will definitely recommend VW Oakland.

Lamar

1 de oct. de 2016

Dealing with Richard Colbert was pleasant, easy, and straightforward. We had communicated before on the starting point of the MSRP and all points of the ultimate purchase price were clear and resolved.

Jon-Erik

30 de sep. de 2016

The consistency of a no hassle service experience is what sets Oakland VW apart. I've been taking my car here for the past 4 years - basically 10K checkups - never had a problem. Everyone is pleasant and professional - what more could you want.

Mary

30 de sep. de 2016

Very respectful treatment. Made me feel relaxed and clearly explained the repairs. Offered a loaner car when delivery of parts were delayed.

Erick

27 de sep. de 2016

Attention to customer needs. Provided rental car. Service manager got directly involved and made sure the repair was done properly and timely.

Samuel

21 de sep. de 2016

I had a full service done on my car, and I was very pleased with the treatment I received. I had the pleasure of being assisted by Webster Medley, who was very accommodating and a joy to work with at 7am. I was kind of in a rush when dropping off my car and he offered me the luxury of a rental car, which really helped my day to run smoothly. Much to my surprise I received a call from Webster later in the day informing me that my car was finished. I was not expecting same-day service, and I was extremely happy. When I arrived at the dealership, the process for getting my car and settling my balance was seamless. Webster and his team did an awesome job of making my servicing experience a very positive one.

Gloria

18 de sep. de 2016

The sales person and the finance person were highly responsive to my questions and were good at maintaining rapport and efficiently wrapping up the purchase.

Sheila

15 de sep. de 2016

during this visit everyone was the best! i arrived late and they did everything possible to diagnose my stuck window and notice that my read brakes were in need of replacement. Everything was finished on time because I needed my car for an appointment. I would give them an "11" if I could. Might I add there was no drama involved in this whole transaction. Just very positive and and calm discussions. The guy who drove the shuttle was also terrific - best ever,

Anahita

15 de sep. de 2016

Very experienced and helpful agent (Tim), nice car, fast processing and fair offer. Liked the fact that lower monthly fee and free maintainance was offered at 30 month

Kimber

14 de sep. de 2016

plesent quick service well informed, kept me updated on my car while in the shop. service staff friendly and helpful .

Brenna

13 de sep. de 2016

Mike Jr was very courteous, helpful and made the buying process easy. Thanks, Mike! Great CPO car, good value, definitely recommend.

Yi-Jui

13 de sep. de 2016

Great test drive experience, and friendly dealer. The facility of Volkswagen in Oakland is certainly one of the cleanest and the best.

Ana

10 de sep. de 2016

very professional and great service. i was able to leave my car there and got dropped off at work while they worked on my car.

Fnu

10 de sep. de 2016

Dave was very helpful and took care of my service very well. He even got my car washed even though the service no longer includes a carwash. This was my best experience at a VW dealership/service center till date.

Theresa

8 de sep. de 2016

We were please about how Paul made us feel comfortable and welcomed. He made the experience fun. Paul is a star.

Brian

8 de sep. de 2016

Frank and all the other service team was great! Came in for a smog certificate and in less then 10min that was all done. Recommend this dealership to anyone!

James

7 de sep. de 2016

The service was prompt and complete . It was completed in the time we had expected. Both Frank and Mike were very helpful 7

Wanda

1 de sep. de 2016

Prompt and friendly service, good ongoing communication, and initiative was taken to find another option via a Goodwill Gesture when discovered the item was not covered under warranty as I had expected.

Elizabeth

1 de sep. de 2016

The last time I was there - when a rental car was arranged after it was determined that my car needed further work - was a positive experience.

Tiffany

31 de ago. de 2016

It was efficient and straightforward. Having been a customer for the past 15 years, I appreciated the quickness and ease of my transaction. They respect what I want and don't try to push me into something else. At this point I don't need anyone to romance me on my VWs. Just get me exactly the car I want, hand me the paperwork as quickly as possible, and let me zip happily out the door. This was my 6th lease transaction and it definitely won't be my last.

Braden

31 de ago. de 2016

The service advisor was very knowledgeable. The repairs were done correctly and explained thoroughly. The facility was comfortable and had standard amenities.

David

29 de ago. de 2016

I was very pleased with my time at Volkswagen, and with everyone on staff. I was there for repairs so I walked into the showroom to ask about their upgrade program--and I walked out with a car! I feel like they gave me a great deal.First I met Athena at the front desk. She was so kind and remembered me from a brief phone conversation about a year ago (Wow!). Later in the day, when my repairs were taking longer than I had planned for, I asked her if there might be some hard candy or cookies around--just something to raise my blood sugar. Without a second of hesitation she actually offered me her own lunch. When I said, "Goodness no! I'll just take one of those lollipops over there!" the VW people bought me lunch.I spent most of my time with Julian Cruz who I thought was really fair and a good listener, and it felt like he was working hard to get my numbers to work out. He listened to all my specifications and was so great about letting me camp out at his desk with my infant daughter. I even breastfed in the showroom which I know can be awkward for some, but Julian didn't flinch. He said, "It's natural, just feel free and be comfortable." What I loved most about him was that he kept going back into the office to crunch numbers for me over and over again. I was really grateful for all of his time and care.The guy in the back who was helping run all the numbers and find what I needed was Sully Samimi. He was so friendly and genuine, and he sat and played with my 8 month old so that I could eat and rest while some detail work was being done. He was great!I also had a great chat with another woman at a desk there (Can't remember her name!), and I thought that Alex who helped finish off my detail work (And gave me extra strawberry scent when I asked for it!) was a fun and genuine person as well.In general I was just impressed with the team and with their helpfulness and kindness. I am sensitive to smarminess and people trying to manipulate or upsell me, and I just never got that vibe once from the crew. My husband came in later in the day, and he said the same thing--they were nice and above board. Obviously they want to make the sale and make a profit, but they were really good to my family and now I have my baby in a much nicer and much safer car--with a payment plan that works for my family.I'll update later with how the warranty and maintenance is handled, but I'm expecting more of the same.Thanks, VW of Oakland!

Matt

29 de ago. de 2016

Omar was very helpful, worked with me to get the quote in-line with what my warranty company was able to provide.

Cheryl

25 de ago. de 2016

I received promt and efficient service, the dealership has helpful and courteous staff, my service was completed in a reasonable amount of time.

Carlos

16 de ago. de 2016

Athena is wonderful as always. My repair got done the same day, but my car wasn't washed as it usually is. Nevertheless, overall good experience.

Ross

13 de ago. de 2016

Everyone was warm and friendly and they made me feel at ease with all the steps involved in selecting and arranging payments for a new lease.

Deborah

9 de ago. de 2016

I appreciate the courtesy and attention to detail by salesman and auto repairman and the ability to return auto to owner by the estimated completion time

Scott

9 de ago. de 2016

No nonsense negotiations . Friendly staff that understood we were in a hurry . Good deal, fair price. Dealership is older and needs replacement

Seri

5 de ago. de 2016

Sale person Mr. Cameron Walker was very helpful have well known about vehicle he was selling and walk me through from walked in to drove off. I think he should be promoted to sale manager.

Mark

5 de ago. de 2016

I have liked bringing my Jetta to the service center.The staff have been helpful. The time taken has been good and there are shops and restaurants nearby.

Andrew

2 de ago. de 2016

Quick, easy visit - nothing extra needed beyond requested service. Appreciated the follow-up call re TDI matter. Mininum 20 word requirement for review should not be required.

Yunbo

2 de ago. de 2016

David is really a nice salesman, and he did provided accurate information that we exactly need, rather than pushing us to try something that we didn't have intention to know about.

Bryan

29 de jul. de 2016

Whenever I bring my car in for service they process me very quickly and offer me a shuttle to my office nearby. Then I'm called in the afternoon after service is complete and they offer to pick me up. What more can you ask for? Simple.

David

27 de jul. de 2016

50K service was a breeze. Service Manager Frank is friendly, professional, and very knowledgeable. Dropped the car off early in the morning, and Frank called at noon to inform me it was ready. All the staff are friendly and professional. That's why I've been a customer with them since 1999.

Bridget

27 de jul. de 2016

Taleo, our salesman, was excellent. He knew the car, provided us time to test drive the car adequately,and answered all our questions. He was personable and accommodating. All of the staff were exceptional, Sam reached out immediately and the Ryan easily walked us through the finance process.I had briefly come in Friday and Robert was very helpful. It was positive all the way around, easy and organized.

Karen

25 de jul. de 2016

I wanted a particular VW that by mid year was difficult to find. Sam searched all of CA to find just the right car. I got what I wanted

Christy

24 de jul. de 2016

Knowledgeable and friendly sales professionals. Everyone was extremely helpful and nice. I would recommend VW of Oakland to anyone in the market for a car!

Alexander

23 de jul. de 2016

Friendly and non pressured sales staff. Ready to accommodate my needs. I have purchased three cars from this dealer and drive past one that is much closer because I like working with them better

Thomas

21 de jul. de 2016

Tim was great, very professional and kind. I can trust that if anything happens wth my Jetta Wagon, they will take good care of me.

Henry

19 de jul. de 2016

What i liked most about my experience at Volkswagen Oakland is the attention that was given and the fact that i felt that my cars value was the main concern not my money.

Vincent

18 de jul. de 2016

Service with a smile and no pressure and very knowledgeable. Every one took time to ask if you need anything or wanted anything.

Sam

18 de jul. de 2016

Professionalism, caring and knowledgeable. Managers Mike Boldishar and Webster Medley are great! They set the tone for a very personable experience.

Stephanie

18 de jul. de 2016

The sales people are friendly and try to accommodate my wishes best they can. For example, I asked to look at the used car lot and was not pressured or steered into looking at anything but what I wanted.

Lisa

17 de jul. de 2016

I always feel safe and taken care of at VW Oakland. You offer top-notch customer service and everyone is very professional, courteous and friendly. I am always grateful for the time spent in explaining what is going to be done and the call during service/inspection to alert me if there is something urgent as well as where I am in cost for service because I am on a budget. I never feel like I am being taken advantage of. The pick-up and drop-off service is greatly appreciated as I work in SF and time is tight!

Bryan

17 de jul. de 2016

Satisfied on my purchase very least I know it's hard to purchase carsome now a days especially with undermine situation but it's satisfying especially getting your favorite car model

Amey

17 de jul. de 2016

DAVID IN SERVICE WAS THOROUGH AND HONEST. JULES WAS HELPFUL BECAUSE SHE HELPED ME GET A RIDE TO WORK AND BACK

Malcolm

13 de jul. de 2016

Salesman's high level of empathy and cooperation in patiently thinking through options to make the best choice from available cars onsite.

Larry

12 de jul. de 2016

Very friendly folks. The repairs were completed as promised, and priced according to what I expected. I would you the this facility again.

Carolyn

12 de jul. de 2016

Easy scheduling; prompt courteous service from drop off to pick up; great communication. I highly recommend Oakland VW for routine service needs.

Chimene

12 de jul. de 2016

Every single part of the experience was lovely and I feel like the staff takes customer services seriously. Brian was my contact and he was so professional, friendly, knowledgeable. There was a woman also who checked me in who was equally lovely....I just felt like everyone was in synergy and it was really noticeable.

Ann

8 de jul. de 2016

Cameron Walker was a very helpful salesperson. Finance dept was also great. Car was delivered when promised, and is an excellent vehicle.

Nasim

7 de jul. de 2016

Webb was knowledgeable and kept me informed through the whole process. They call uber/lyft if your car needs to stay for service.

Stephen

7 de jul. de 2016

Yearly maintenance service was done much quicker than I expected. Estimate was 3 hours and it was completed in about an hour.

Susanna

7 de jul. de 2016

Car was done quickly, staff was professional. Webster did a great job, as he always does. (He helped me last time as well).

Tiffany

6 de jul. de 2016

Very efficient intake and pick up process. Perfect communication regarding the part that needed to be ordered and follow up advising me of the estimated pick up time.

Andy

6 de jul. de 2016

Easy to drop off. Driver there to take me to my destination. Omar, the specialist, catered to my needs and called ahead of time to let me know when the car would be available for pickup.

Trissa

5 de jul. de 2016

Lyft ride provided instead of a long wait for a company van.CoffeeCar ready when promisedPleasant and competent staff. Washed my car.

Elizabeth

2 de jul. de 2016

Very prompt & attentive to my request. David , the service professional, Is fabulous! Very polite . A keeper! Give him a raise! Xxxx

Nathaniel

30 de jun. de 2016

Very friendly and responsive staff, came in for smog inspection and was completed in 30 minutes. Webb was a great service manager and provided great support.

Felix

30 de jun. de 2016

+ Use of Uber reduces wait time for shuttle+ I'm glad I was given a loaner vehicle for freeWhy does this feedback box require at least 20 words?

Faie

30 de jun. de 2016

prefer to wash car if possible, washing car is important during service, others than that good service for customer. ok

Tamani

30 de jun. de 2016

I like that Oakland VW was able to diagnose and complete the service in one day. I don't like the fact that I cannot come on a Saturday for the same service, as they are not open on weekends.

Logan

30 de jun. de 2016

The Uber. And my guy was kind to me. He made me feel that he was and honest dude. That was pretty great

Stephanie

24 de jun. de 2016

The friendliness of all of your staff! I want to name everyone, but I am super bad with names. I felt like I was surrounded by friends.

Madilyn

14 de jun. de 2016

Wonderful customer service by each employee! I was in and out with my new car in much less time than I expected.

Dakre

13 de jun. de 2016

Having Uber being able to take me back home and pick me up when my car was done was extremely convenient. It allowed me to get other stuff done while I waited for my car to be fixed.

Hans

2 de jun. de 2016

First of all, everyone was very helpful and supportive. The first person we saw was a gentleman named Julian who who helped us find Sam. Julian was welcoming and very personable. Sam was ready for us and well prepared. There were no tactics, which could make a customer feel uncomfortable. Sultan was very kind, helpful and straight forward. Omar delivered the vehicle and he also was nice, professional and supportive. Second, all of your employees made it a point to give us their business cards in case we needed more help. That is also a classy move. Thirdly, the deal was very, very competitive.

Ahmad

31 de may. de 2016

Tony Rohayem and his team displayed the highest levels of professionalism and integrity during our interactions. The staff were all very knowledgeable. During the purchase experience, I did not feel pressured, and my questions were addressed to my satisfaction. The sales team successfully delivered on a great deal. Overall, a very positive experience.I highly recommend Volkswagen of Oakland and look forward to continued business with them over the years.

Susan

31 de may. de 2016

That Volkswagen had remembered that I was looking for a yellow Bug and they called me months later to tell me of a new one that was available which I ended up buying and I love it!

Michael

31 de may. de 2016

I had several e-mails with Chris Murphy, whom was incredibly helpful. My salesman, Omar Shair, was helpful, patient, eager to answer questions and has a general enthusiasm for the Volkswagen brand, which I appreciate as someone who just bought their third new VW. Dan, the gentleman who handled my financing and warranty coverage, was also very helpful and patient. Everyone involved was friendly and polite. I like to make the car buying process as easy as possible for everyone and I feel that the staff at VW of Oakland feels the same way and that is evidenced by my experience with them. Thank you so much.

Wendy

26 de may. de 2016

I was treated truly like a VIP. I was greeted kindly when I arrived and Frank made the checking in process painless. My car was returned to me clean and running smoothly. They provide refreshments should you choose to wait or will drop you off via their shuttle or uber-- for free! Only improvement would be if they had bacon donuts for customers. :)

Dianne

24 de may. de 2016

I appreciated the courtesy, care and ease of the service representative who handled my car, David Jacobs. He took charge immediately and communicated what would be done. He went out of his way when it was realized a baby car seat had to be removed from the car for use in another car. i appreciate the friendliness and helpfulness of all the employees at Oakland VW.

Ian

16 de may. de 2016

Our service consultant kept us informed along the entire process. It turned out to be some expensive work, but David Jacobs made it clear it was necessary, so we approved it.

Laverne

16 de may. de 2016

I love being treated like a VIP at Broadway VW - Service and Sales/Parts departments all treat me like a member of the "family" which I feel that I am. Like "Cheers" - everyone knows my name. Love these guys.

Timothy

12 de may. de 2016

david was understanding, suggested to have tired repaired vs. replaced up the road..unfortunately not able to be repaired, but he was able to get the new tire on with out delay. thank you!

Marc

12 de may. de 2016

Attentive service. Same day completion of repair. All parts in stock. Repair done at no charge / under warranty, even though warranty expired two days before. (Thank you!)

Iman

10 de may. de 2016

Tim Tsai at volkswagen of Oakland was amazing, he answered every single question we had in regarding the cars we were interested in, he even helped me get car insurance while waiting for the car to get clean, he was patience with us and wasnt rushing or just trying to close the deal.

Jetta

19 de abr. de 2016

Chris Murphy customer service was phenomena, I was never thought I am able to buy a car again with what we went thru, but he managed to help us without his help we weren't able to buy a car to get around. Many thanks to Volkswagen of Oakland and Chris Murphy!!

murphy062788

3 de mar. de 2016

Bought multiple cars here and every time, it as been a great experience. The salesman our friednly and knowledgeable, and the buying process was a breeze. They also have a fantastic service department!

mark4858

2 de ago. de 2015

Horrible place to buy a car. They are a shady operation. I've bought many cars in my life, and I know dishonest business practices when I see it. The salesman was nice, but their management and deceptive sales practices are the reason you will want to steer clear of this bad business. Trust me on this one. There are too many other good dealerships out there to buy your car. Save yourself some time, grief, and money by doing business elsewhere. If you don't believe me, please go spend a a few hours trying to buy a car from them. You will quickly realize what I'm saying is true. Like I said, I liked our salesman, but he was a young kid who doesn't realize he is working for a crooked company. Hopefully he will get out of there before he becomes tainted. Anyway, I wanted to share this with you so you don't end up getting, well, you know.

NewTiguanFan

20 de may. de 2015

I was in the market for a compact suv. I wasn't attracted to any particular brand & just about all of it was going to boil down to my lease payment. I looked at the Rav4, CRV, Rogue & Tiguan. All of them had advertised lease specials at fairly attractive price points but the Tiguan was the most attractive. I called 3 Volkswagen stores to see if they would offer me any better a deal than what was advertised. All 3 said yes. I wont go to deep into why I didn't pick the other 2 but will tell you why I landed at this dealership. The person I spoke to - Sheena was very sweet, patient & most importantly genuine. That last quality was enough for me to visit the store. From start to finish the entire transaction went smoothly. Yes the finance guy did try to sell me stuff & I did purchase a 3yr service plan. The main reason I am writing this review is 4 days after my lease the tire pressure light popped up. I took the vehicle to the store to get checked where the service department for a nail in the sidewall. I knew that was never going to get covered under warranty but my momma always taught me to ask & I did. 15 mins later out walked the General Manager who was very nice & explained to me that the warranty would not cover it but he would not charge me labor, installation, tax & simply sell me the tire for $1 over his cost which he showed me what it was. Eighty dollars & I said ok. He was very gracious & filled up my tank with gas & that made it less painful.

Zupi

10 de sep. de 2014

I have a 2002 GTI, have been to this dealer for repair, and whatever they repair keeps failing, and so I keep going back since they charged me over 1.5K, they need to find and fix it, they keep experimenting on my car just adding $ instead of finding the fault, at the end, after they changed any part you can think of from A-Y, they said , no it's the 'Z' part, and so my bill at the end came well over 3K. I had to negotiate the price, since I felt like they took advantage of me, and they were able to discount $700. This guys even took some VW accessory parts from me or they neglected to put it back, just stay away, horrible horrible customer service too.

Nicole Camping

3 de feb. de 2014

Even though they didn't have exactly what I want, they were willing to work with me to find it. Great followup and will be glad to finally get that certain used car from them.

G-dub

1 de may. de 2013

Purchased a used 2010 VW Passat. I found the dealership to be friendly and accommodating. Of course it's the usual haggle over the bottom line, but in the end they met me half way and we made a deal.

cillius

7 de dic. de 2008

Bought a car. Returned 8 times. Car still gives me problems. Electrical sytem is shot. I believe its water damage. Unresponsive staff. I plan further action until this dealership closes and/or I get a full refund plus lost time. Carfax was given with a 2 year gap on it.

RachelSmith

7 de nov. de 2008

Rip off report!We got a lease here last year - this was our first lease, and we trusted Fernando, a friendly sales rep that we worked with. He promised us that we could improve my partner's (admittedly bad) credit by putting both of us on the lease, then after a year we could refinance the lease and lower our lease payments.Outright LIES. A year has passed and for some reason, friendly Fernando doesn't remember telling us that we could refinance a loan because it is IMPOSSIBLE to refinance a loan without purchasing the lease!Total scam- I do NOT recommend this dealership, and particularly suggest steering clear of Fernando!

mikeymack

5 de ene. de 2007

I recently purchased a pre-owned jetta from broadway volkswagen and I was very impressed with the whole experience. The sales staff was great, from the general manager all the way down to my salesman Dan, the only thing I can mention that isnt completly positive would be I had to wait about 20 minutes to sign the paper work but Dan explained to me that the finance person was very thorough with explaining everything and I would be offered the same service as the customer he was already dealing with which made me feel better. I would reccomend Broadway VW because of their selection alone and the great staff is a bonus.

oaktown1

15 de dic. de 2006

POOR<POOR<POOR!!! When I relized the conversation I was listing to steps away from me were about another employee I was turned off...the language, and slander should stay behind closed door! When I asked who the un-gentleman was, I was told it was Dave, the General Manager. I couldnt stop thinking about it, infact I though about it all the way to Dirito Brothers were I made my purchase. Shame I had to drive from Oakland and pass A VW dealer to buy a car in another city.

jopecan

12 de sep. de 2006

I was a first-time car buyer this year (single, 34-year-old female). In April of 2006, I bought a 2002 turbo VW Beetle from Oakland's Broadway Volkswagen for $19,000 after failed good-natured attempts to negotiate down the price. Yes, I was a naive, foolish buyer who trusted the car salesman and bought a car without doing independent research. I found out a month later, after doing the research through Kelly Blue Book and calling other dealerships, that I probably paid about $4,000 too much for this car (Blue Book noted the starting negotiating price of this car to be $14,000 between a dealership and a customer; other dealerships admitted to me that they would have sold the car for about $15,000-$16,000). I called the salesman who sold me the car--Art Gonzales--and the general manager of the dealership--Brady Gibson--to inquire about their sale price of the car and for an explanation of the discrepancy I'd come across. Mr. Gonzales never returned my call, and it took multiple calls, emails, and handwritten letters to get Mr. Gibson to send me a confusing Kelly Blue Book printout with handwritten numbers added onto it to explain their selling price (this printout did not reflect the actual car I purchased, and his notes simply stated that an extra three to four thousand was tacked on for auto transmission--my car is a manual). I called Mr. Gibson and asked if we could meet briefly in person to discuss this. He refused to speak with me, despite multiple calls to him, a call to the dealership president--Mike Murphy, multiple calls to VW Customer Service, and an in-person visit I made to the dealership itself. VW Customer Service told me that they had notified both Mr. Gibson and Mr. Murphy on several occasions and asked them to contact me about my original question. Their calls were unreturned, and I still have never heard from the dealership.Furthermore, when I bought the Beetle, I had sold my old Tercel to Mr. Gonzales for $100 cash--it needed work, and he said he wanted to buy it for his niece. I gave all the paperwork to Mr. Gonzales, who said he'd register the car in his his name. He never did--I got a parking ticket weeks later (which Mr. Gonzales did take care of) and a renewal notice months later, which I called Mr. Gonzales about. He promised to take care of it and contact me when it was finalized. I never heard from him again. When I went to the dealership to ask Mr. Gonzales in person about this (he was on vacation), another salesperson scoffed and said that the car had been "curbed" (meaning: sold a mechanic for parts). I finally went to the DMV myself to notify them that I was no longer the owner.Yes, I should have known better. However, there is no justification for taking advantage of fools. I am appalled that this dealership openly condones and practices deceit and dismissal of their customers. I would not be nearly so upset if they had had the decency to communicate with me with respect, regardless of their answer to my original question. To date, they have given me no indication that I wasn't ripped off. The only information I have been able to obtain says that I paid at least $4,000 too much for this car. So that is what I am left with.I am purchasing a license plate frame that states "I got screwed at Broadway Volkswagen." What an expensive and disappointing lesson.