Adew

4 de abr. de 2016

So we got to the dealership on Saturday afternoon an hour before closing. I hate customers like that. However, the staff was friendly and helpful during the whole 3 hours purchase experience. Trade appraisal, test drives, financing, paperwork all went smoothly. Pre-online due diligence sped the process along.

Patrick123

21 de mar. de 2016

This dealership is the place to go! We went just to look at some different vw and ended up buying oNE that day! Mike carnage took care of us. Let me tell ya he's a great guy! He answered everything we asked plus questions we haven't thought of yet and always made sure we were comfortable and satisfied. Everyone else was Extemly nice to work with. It was a great experience!

at1320Race

25 de feb. de 2016

Just needed a minor service, and was able to get it without appointment. Awesome service experience, super staff and a great courtesy car wash too! Thank you!

ryans7057

14 de jul. de 2015

me and my wife drove 6 hours to buy a jetta mike carngae was the sales man. this was the best dealer ship i ever been at. all the people were extraordinary. i would drive there again for our next car. they need a 10 star rating.

MizzouFan

6 de may. de 2015

This review is strictly about their (used) sales department. I recently purchased a used vehicle from Autohaus of Peoria and I would give them an extra star if I could. They had a phenomenal deal on a used Mazda CX-9 that I saw online. When I called to inquire about the car, I was lucky enough to speak to Mike Carnegie. Mike was very helpful and answered all my questions. Now, obviously, I didn't want to fly over 600 miles to have the car sold before I could actually reach the dealership. By the same token, I needed to book a flight but I needed assurance that the car would not be sold before my flight. After numerous calls back and forth, we were able to reach an agreement where I could put down a deposit (to show I was serious) and they would hold the car until I could view and inspect the vehicle. After flying into Peoria, Mike actually picked up me at the airport (on his off day, no less) and drove me to the dealership.To make an even longer story shorter, the car was in phenomenal shape and everything listed on the website was accurate. I drove the car home that day. In short, I feel like I received an amazing deal and amazing service to go along with it. Everyone I encountered was friendly and helpful and, if I had to do it all over again, I would do so in a heartbeat.

wkb

28 de jul. de 2014

I would like to take a moment to thank the team at Autohaus of Peoria. We have taken our VW Routan there to be serviced over the past two years and have always had an over-the-top customer experience. The staff is professional and the waiting area is wonderful. I appreciate the updates the team gives me when something is taking longer or when they want to bring something to my attention about my service. Great Job!!!

Sirbiggens

6 de mar. de 2013

As you all know, I have a VW Jetta. That I bought in 2008 from Suds in Peoria,IL. As many if you also know, Suds was a terribly ran company and eventually sold their Peoria location. One month after I bought my car the horn quit working, which Suds told me was normal. I was annoyed, but I decided to wait and bring it up at my oil change. Luckily a better mechanic looked at my car at that appointment and fixed it for me. Of course when I mentioned it, it was like I had never said anything before and it just always worked. Next major issue (there has been several but I'm only covering the bigger ones). My brakes would occasionally not work, the pedal would go all the way to the floor, need pumped, then finally engage. It was heart dropping every time! I took my car in several times and always heard the usual "it's supposed to be like that". Then finally a couple YEARS later Autohaus bought Suds, and I was hopeful for change. Still no results. Then a year or more later they finally figured out it was the master cylinder that needed replaced. After replacing it the brakes got extremely soft, so we took it to the dealership. We got a phone call saying the whole thing needed redone for about $1,400. Then an hour later got another call saying it would only be $150 for the brakes being bled twice. Before this mixup I had taken my car in for the oil change and when I got dropped off to pick it up the service guy told me he couldn't find my car, he walked around the parking lot with my keys bleeping the alarm for 20 minutes while I sat in the curb. Then he finally drives up with my car and tells me another employee hit my car with a black Audi in the service garage and they washed it to find the damage they did. The newest cluster was the week before j left for CO, they ordered a part for me so they could have the car done by 11:00 Wed. Tim the service manager offered to call if the part was not going to be there in time to have the car done. I didn't hear anything all night then Wednesday at 10:00 I called VW the truck wasn't there yet. Where I work, when a delivery truck isn't there in time to be ready for an appt. we call. So a 2 hr. repair, I would have been calling at 9:00 to let the person know the product wouldn't be ready by 11:00. Only makes sense. Nope that didn't happen. I had to take my husband's new vehicle across country to make it to my job interview on Friday. My car wasn't repaired fully until today. VW as a whole has been an awful experience and product. I will never buy another VW again my car has been serviced 20 times since I bought it. It only needs yearly oil changes so it should only need serviced 5 times in 5 years, not 20! VW has cute vehicles, cute commercials, terrible products, and terrible dealers. Don't buy into the hype. Stay away from this lack luster brand.Now get this because I tell the truth about my experience with the dealership online they say autohaus and Volkswagen won't help with the cost of my repairs. Hey yeah continuing to give me terrible customer service is a good idea. That will stop me from further posting things online.