Upset Car Owner

24 de sep. de 2016

STAY AWAY FROM THIS DEALERSHIP!I have purchased two vehicles from this dealership which is now no longer Lawrence Volvo and is under new ownership. In mid 2012, I purchase a brand-new SUV and almost immediately complained repeatedly about issues with the transmission and a jarring sensation that occurred when I went from park to drive or reverse to drive. These issues went on for four years and every time I took the vehicle in for repair, they could not replicate what I was describing and would tell me it was because I wasn't coming to a complete stop when I was in reverse and went to change to drive. In addition to the fact that the car ran improperly, it also add faulty brakes which I replaced at least once per year. I was told by he same representative from their service department that it was fairly customary to replace the brakes this often. Clearly not true. Four years after complaining about my transmission issues, they were finally able to replicate the issue after i drove in and was able to show them right when I drove into the service driveway. After apparently needing to get permission from Volvo Corporate to replace the transmission, they did so but charged me a $200 deductible and made me feel like they were doing me a favor for replacing my transmission. Getting a service appointment at this constantly under-staffed dealership is a nightmare as well.I contacted the dealership to inform them of my concerns and asked to be connected with one of the owners who instead of doing anything about it, passed me on to one of his staff members but not before he had to educate me at on how long his family had been in the car dealership business and how he knew how to handle this. Unfortunately, Volvo has limited number of dealerships in my metropolitan area so I am stuck having to deal with these people but will never ever buy a car from them ever again. I am disgusted. Sad part is, I would have replaced both of my cars with two brand-new cars from them but cannot stomach the idea of giving them even one more penny of my money.

glenb

3 de feb. de 2011

LET THE BUYER BEWARE! I took my volvo in for $3000 + Worth of service. When my wife picked up the car the windshield was cracked. When this was pointed out the service tech, she was told that there was a sign in the front indicating that if there were chips in the window, they were not responsible for any cracks that might happen during service.How about the courtesy of letting my wife know that our car was unsafe because they had broken the window? We are now on the hook for $1000 so they can install a new windshield. Incidentally, we had taken the car to Lexus in Pleasanton, prior to going to Lawrence and they didn't break our window when they were looking. We chose to go to Volvo believing they would take better care of us. BIG MISTAKEIf you are looking for the promised Volvo service and value you expected when you purchased a Volvo, and expect your car to be as safe or safer after the service do not take it to Lawence Volvo. The Service department does not take your safety seriously

raykast

26 de nov. de 2007

Excellent, friendly customer service. Not pushy, and very informative.