Valley Guy

23 de abr. de 2015

Thank you Norm Grover!! You made buying my V50 pleasant, enjoyable and a complete hassle free experience. I was only buying a used car, but I never felt like I was treated by Norm or his colleagues, any differently than if I were making a new car purchase. The used CPO I purchased was missing the owners manual and a second key. Norm offered to order them from the factory, and he actually did send everything-no cost.

Jerry

17 de feb. de 2015

Bought a Volvo S60 Type R in Dec 2013 and it went well - fast, efficient, knowledgeable. Test drove a couple of cars and the salesman easily highlighted all of the features in a quick, easy to understand manner. We took a night to decide and the next morning we were still excited about it, so went in and we were able to take care of the entire purchase process in under an hour. It was easy. We didn't have a trade-in, so that may have helped. We had shopped around at close to a dozen other dealerships - Lexus, Infinity, Volvo and so many of the other salesman demonstrated a huge gap of knowledge and just poor people skills. We did not encounter that here. The entire sales team is very good at their jobs and make it a quick, easy process.

Bayle

19 de abr. de 2014

My electrical issue was solved quickly and atMinimal cost. The waiting room is pleasantAnd Brian was very helpful with getting my carIn and out quickly!

Robert

12 de abr. de 2014

Service rep was quick and friendly. No issues getting the loaner car I requested. I was able to get my day started sooner than expected.

John

7 de abr. de 2014

I went to the dealer because the low battery light came on sometimes. The battery was checked and replaced in slightly over one hour.

Yvonne

5 de abr. de 2014

My car has been serviced by this dealership for many years. I always feel very comfortable and confident in dealing with this service dept. Ben kept me updated as to what repairs my car needed.

Jacqueline

4 de abr. de 2014

Brian treated me like a person. I was not just a number. I am so please, Volvo will be my mechanic forever.

Rebecca

4 de abr. de 2014

The service advisor - Ben Dailey was magnificent - meet me at the car as I drove up, always had a smile on his face, we very nice and always kept me informed of where my car was during the service - he is truly an asset to Volvo of Orange County

Ted D.

22 de nov. de 2013

Service is Good; however, I was selected by Volvo of America to complete a random survey, filled it out with an Average rating only because of greasy finger prints and soiled interior. The customer name and personal info along with the survey results were sent to the Service Advisor that assisted me, the customer. Upon my next visit to the Service Center, I was pulled aside in a private area, and was told how upset my Service Advisor was as to my low marks on the survey. He told me that he expected OUTSTANDING marks. His attitude and remarks were very threatening to me. I will NOT return for Service or New Car purchase.

lisahoward03

14 de sep. de 2013

My husband and I were looking to purchase a used 3rd row SUV similar to a Honda Pilot in February 2013. We became aware of the Hyundai Veracruz and it seemed like it would fit our needs well. While searching online late one Sunday, we found one available at OC Volvo for an outstanding price, well under the Blue Book price, with low mileage considering the car's year. We called about the car the next day and set up an appointment for Wednesday late afternoon - we live 60 miles north and had to come after work on a day my parents could watch our children. The man we dealt with was very personable and our sales transaction was smooth and easy. We have had the car six months now and couldn't be happier.

Missgg37

26 de mar. de 2013

Thank you Gary for your friendly, no-pressure sales approach- and your knowledge of all the features a Volvo offers and thanks to Mohamed too. You both stayed about two hours after closing on a Sunday so that I could walk away with my first Volvo - Thank you so much! Would highly recommend this dealership!

ianmatyear

30 de nov. de 2012

First time visitor to Volvo of Orange County. Lynn'e was a great sales person to work with and did an outstanding job of showing me the cars avaialble and explaining the pros and cons of each resulting in me buying my first Volvo.

louieelteenawee

3 de oct. de 2012

After having been shopping for Volvo with other dealership, this specific location has very good customer service and high level of profession and I had specifically great experience with Shabbir Safri (Sales & Leasing Consultant) who has great attitudes and personality and test drove XC60 and S80.I bought two cars S80 for myself and XC60 for my wife.

weimer_runner

17 de sep. de 2012

I had a very positive experience with Volvo of Orange County where I purchased a used Volvo from Lynne'. Kevin and Ed were also quite helpful and friendly. I appreciate the help getting a set of bike racks on the wagon. There is a Volvo dealership which is ~ 50 miles closer to my home -but I found the trip to Orange County to bea wise choice. I'll be back when it's time for my next car & will recommend them to others without hesitation

Bugmenot

12 de sep. de 2012

Went by to look at a Volvo c30 at about 745 on a Tuesday night. Sean Zak and Ed stayed late (close at 830) answered all my questions. Zak let me take. Him on a nice test drive and answered all my questions. While Sean and Ed worked on the deal. Got the ball rolling that night and we ball parked everything that needed to be handled. Ed and Sean worked the deal with the bank and the used car guys the next day to get me the most on my trade in and the apr I wanted. (They did both) Zak kept me in loop with texts throughout the day. Once everything was done I came in filled out the paper work and had my new car. Zak made sure to go over everything features wise with me and synced my phone before I left. All 3 of them where pleasant and took good care of me. This is my first volvo and I love it. Great dealership located in central OC.

SADEGHIAMS

10 de sep. de 2012

NICE FRIENDLY SALES STAFF - NO PRESSURE - RELAXED ATMOSPHERE - GOOD VEHICLE KNOWLEDGE. USED SERVICE DEPARTMENT TOO AND SERVICE WAS GOOD. OVERALL VERY HAPPY WITH THE EXPERIENCE.

gonzalesleophil

4 de sep. de 2012

Kudos to Volvo of Orange for the best customer service in the person of Lynne Collins. This was actually our second experience with her and had it not been for her, this probably would have been our last visit to Volvo of Orange. This is what happened... My son, Mikel, had actually purchased his first used Volvo from this dealership just last July and it was Lynne who took the time to see that everything we asked about Volvos, particularly the V50 that may son was interested in, were answered. She was very patient, very personal and very warm. I couldn't believe that she had all the time to spend with us! My son had just come out unscathed from a bad car accident on the freeway and had it not been for his old 1987 Volvo 240 GL, he probably would still be in the hospital. Because his old volvo had "saved his life", he knew that his replacement car would also be a Volvo. So after a few hours of going through the process with Lynne, my son finally bought the car. It was during a succeeding visit of Mikel to get a spare key that my other son, Stephen, accompanied him, met Lynne, and asked her that if a C30 would be available, if she could call him or me as he was interested in buying his "first" car. And so after a week, Lynne calls me and informs me that a 2010 C30 R-design was available and that they had just received it and hadn't had it detailed yet for display. We arranged to meet her that day at 6:00 PM as Lynne said that she needed to see her dentist and that she would have the car brought out for us to see. We went to the dealership a bit early, saw the C30 and was waiting for her when another customer came to us to tell us that he had already purchased the car!!. When Lynne arrived, we told her what happened and upon checking, she was disgusted to find out that another sales person had already sold the car even if according to her, we were supposed to be the first in line to see the car and that her manager had known about our appointment to see the car. We were very disappointed and i was ready to file a complaint with whoever was in charge. It was at this point that Stephen started to look in the lot for other C30's and found a 2013 C30 basic model. Upon checking with Lynne, she said that if Stephen wanted it, she was going to make sure that Stephen got the best deal after what just happened with the 2010 car. Well, she did just that. After processing our requests for a car loan, Lynne and her Sales manager offered Stephen a deal he could not refuse. Aside from giving it to us at the employees price, they further deducted $ 700 from the amount making the final amount just about $ 600 over the 2010 C30 that Stephen initially wanted. We couldn't believe it- a brand new 2013 car with free 5 years maintenance for just $ 600 above the 2010 car. My wife and I couldn't help but smile at each other and silently said "thank You Lord for this gift and for using Lynne!" Yes, Lynne is the best car sales person we have ever met. We now have two Volvos at home and I wouldn't be surprised if we get a third one care of Lynne Collins of course.

DrewFall

2 de sep. de 2012

I brought my 2005 Volvo s60 in to get a headlight replaced because I was having problems replacing it myself. I asked if I could watch the repair man install it to see if he had any tips on how to install without hurting my hand. They were courteous to allow me to watch, but I swathe repair,an "rip" the air intake out of my car, he replaced the light and tested the light to find there was an "electrical" problem. I then left and "trusted" the repair man, believing that since I was at a "Volvo" dealership they new my s60. 2 hours later I went back to ask what is the problem and the repair man insisted that the problem was a "computer" problem and it would be $800 to fix. I then asked "did you check the fuse" and he then responded with telling me that there was no fuse and showed me the electrical diagram. As I looked at it, with my background in electrical engineering, I responded with there is a fuse. I said no more repair to be done and still had to wait 45 min to get my car back. As soon as I got the car I took it to pep boys and checked the fuses and the fuse for the light was missing, but when I replaced the fuse I found that they had broke the air intake of my s60. Take your Volvo to Swedish and Asian Autoservice.

drewfallin

2 de sep. de 2012

I brought my 2005 Volvo s60 in to get a headlight replaced because I was having problems replacing it myself. I asked if I could watch the repair man install it to see if he had any tips on how to install without hurting my hand. They were courteous to allow me to watch, but I swathe repair,an "rip" the air intake out of my car, he replaced the light and tested the light to find there was an "electrical" problem. I then left and "trusted" the repair man, believing that since I was at a "Volvo" dealership they new my s60. 2 hours later I went back to ask what is the problem and the repair man insisted that the problem was a "computer" problem and it would be $800 to fix. I then asked "did you check the fuse" and he then responded with telling me that there was no fuse and showed me the electrical diagram. As I looked at it, with my background in electrical engineering, I responded with there is a fuse. I said no more repair to be done and still had to wait 45 min to get my car back. As soon as I got the car I took it to pep boys and checked the fuses and the fuse for the light was missing, but when I replaced the fuse I found that they had broke the air intake of my s60.

hbeachboy

31 de jul. de 2012

Just leased a 2013 XC90 today. 2nd XC90 I leased from Zak at OC Volvo. This is an outstanding company to do business with.Great staff, fair and honest pricing and excellent service. Could not ask for more.

Katrinahandel

28 de jul. de 2012

Volvo of Orange County was very knowledgeable about their cars and this made buying a Volvo easy! Everyone was incredibly kind, from detail to sales to the GM. Gary White took the time and with much patience to explained every detail on the car to me and to my 12 year old son, from the engine to the navigation system. He answered every question we had and included my son in exploring the Volvo. When I came back the next day with my husband it was Gary's day off, so Lynne Collins was happy to assisted us. She had a smile on her face the entire time. Lynne was knowledgeable about the different models and packages and helped us find the EXACT car we wanted. I test drove a few BMWs and Audis, I kept coming back to the Volvo! Because everyone was so knowlegeable and patient, I was able to take my time with no pressure and decide on what car best suited my needs. Thank you Lynne, Gary and your team at Volvo of Orange County! I will definitely buy my next car through them!

Mandy

19 de jul. de 2012

Everything about this dealership was amazing. I had a wonderful experience all around. Right when I walked in the receptionist was very sweet and made me feel very comfortable. I did not purchase a vehicle yet, but once I do I will defintely come back to Volvo of OC.

Raul Mejia

23 de may. de 2012

Kevin Jones is an Excellent sales manager.I highly recommend Kevin and this Volvo dealer, He allways is a very professional person and the rest of his team are good as well, I will buy my next car with them again!! in the future.

Vervish

7 de may. de 2012

I was definitely impressed with Ben's friendly attitude and his committment to see my two-visit service (due to special-order parts)completed. Between him and Seth (the technician) I couldn't have asked for better service.

no name

7 de oct. de 2011

on their website there is a make an offer option.It is nothing wrong when a customer makes an offer below their price i believe.If so,they should state no haggle price for the car.To make an offer is optional and selling or not is their choice too.Do you believe their sale manager responded to me that i should have had common sense when making offer.It would be ridiculous if i made an offer for $1 but i didnt.My offer is not far from their price.You know what,it is difficult to buil a long lasting relationship between business with customers but it takes one second to ruin that.

Trevorg4

27 de feb. de 2011

This up-front, straight shooting dealership was very refreshing to find. The entire staff is there to serve, and make sure your buying experience is a pleasure. Every step of the buying process was stress free, and could only be classed as a pleasure. There were never any deceptive "tricks" that one encounters in other dealerships. I heartily recommend Volvo of Orange County as a dealer of choice!

WKbob

11 de oct. de 2010

I highly recommend Volvo of Orange County, and especially my Sales Consulant Shabbir Safri. I had never owned a Volvo before, but had been impressed with the C30 T5 Coupe since I first saw it at the Auto Show. I was looking for sporty, sure footed, safe car for my daughter.I visited the dealership three times before purchasing the car. I appreciated Shabbir's patience with me. He provided great information, it was as if he engineered the car himself. The test drive was an "E" ticket ride for me and I was sold. Shabbir helped us locate a car that had just the features we were looking for, no more, no less. Finally, he was an advocate for me during the purchase process and helped me to get a good deal on the car.I am very happy with the car and we have quickly put a couple thousand miles on it! The power is unlimited, as fast as you'd want to go without risking a high dollar ticket. It performs solid in traffic and on the open road. I has a turbo charger but uses regular gas. Finally, it gets attention because it's different - I see 10 BMW coupes for every Volvo coupe.I couldn't have had a better overall experience with the purchase process and my happiness with the car!

danielleward

12 de ago. de 2010

I had a great experience because everyone was so helpful without being too pushy. Shabbir was so nice and worked with me to help me find the car that best suited my needs, which included space, fuel efficiency and price. They were also very helpful in making sure that I recieved the best loan program for my situation. Another thing that really made my car buying experience great was the easiness of my trade in. I was trading in another Volovo and I feel I was treated very fairly. FIVE STARS!!

dominique nguyen

30 de jul. de 2010

I have been a customer of Volvo of Orange County for more than 10 years. The S60 I am driving now is my second Volvo. I have been very happy with the services I've received at this dealer. Everyone has been professional, helpful, friendly and at times considerate. Mike Uchida has gone out of his way to help me with problems regarding the car that I would not think a dealership would continue to do once the car is off the lot! Mike Guzman makes it hard for me to think of going to any other dealer nor to any other car brand. He shows understanding, consistency and the willingness to do his best for the customers. I would recommend this dealer to anyone!

Paco23

25 de jun. de 2010

I'm a customer of the Service Department. I became one on the recommendation of an associate at VCNA.It has been well worth the switch.On Tuesday, June 22, I contacted my service advisor, Juan Aranda, about a recall on my V70 XC wagon and to have a problem with acceleration diagnosed. I brought my bicycle with me as I'll take any excuse to get in a ride.Apparently I dropped my house keys in the service drive as I was assembling myself to hit the road. I'm not sure of exactly who found them, but Juan realized they were mine.He used MapQuest or Google to figure out how I would most likely ride home and sent a valet to try and track me down. I was pretty surprised to see one of your courtesy vans pass me, and then pull over. I was even more surprised to be handed my keys.Juan sure stretched the definition of good service in a very exemplary way, and it's worth a note of appreciation. I hope you'll pass this along and thank him for me.

Susan Leinberger

18 de jun. de 2010

I purchased my XC-70 from Volvo of OC and have maintained it at the dealership for the last decade. Mike Guzman has consistently given exceptional service, even to the point of changing out lightbulbs! I have owned other brands of automobiles through the years: Acura, Nissan, and Toyota but I have never had the level of care that Mike Guzman has offered. Mike Uchida's leadership in developing such strong team of professionals like Mike, Faisal, Brian, Juan and others, speaks to why customers continue to rank Volvo of Orange County with the highest customer service marks possible. Everyone you meet in the dealership from the actual mechanics who drive your car back and perform the service, to the people who give it a VIP wash, to the women in the Cashier office, and to the Parts Department: it is a 1st Class operation and always a pleasure to do business with. I'm already dreaming what my next Volvo will be!

NRM

5 de jun. de 2010

I purchased my first Volvo at this dealership during Memorial Day weekend and every aspect of my experience was a positive one. Bela, the salesperson and Chris made every effort to get me the best interest rate possible by contacting a variety of banks on my behalf. The car was delivered in pristine condition. I would definitely recommend this dealership to a friend/family member.

cflynn

2 de jun. de 2010

Shabbir was great to work with; very nice salesman. Also, the selection of cars was good. We had a coupld to choose from. The after sale "sales pitch" (add-on options like ceramic tint, etc) was a little much. Made the buying process take too long.

Rogersres

29 de may. de 2010

Brian is always very professional and flexible with scheduling dates and times for car repairs/maintenance. Brain has even taken me into the shop to talk with the mechanic working on my car so I can fully understand the options. The waiting lounge is comfortable with free coffee.

mcgilly

27 de may. de 2010

We've been using Volvo of Orange County for service for many years and they never disappoint. Most recently, Brian Duncanson took care of a scary warning light problem that turned out to be minor. It's not just Brian that is great. Faisal is also a favorite, but any of the guys will take care of you with professionalism.

Nava

6 de feb. de 2010

This dealership was highly recommend by a close fiend, for both sales and service.I must say the service department is top notch. They exceeded my expectations. Juan, our adviser, is very knowledgeable and understands customer service. He was very accommodating and made every effort to keep us informed. The car was serviced correctly and it was ready when promised. A great experience.Now I am the one recommending Volvo Of Orange County.

toddc7880

13 de oct. de 2009

From the moment I arrived I was greeted and welcomed to the dealership and wasn't pressured. I talked about what I was looking for and the price I wanted and the salesperson seemed more then willing to work with me and accomodate myself. Very good experience, I would strongly reccomend looking at this dealership and I will be back in the future!

rp1

30 de mar. de 2009

I have bought 3 new cars from Volvo of Orange County since 2004 and find this dealership outstanding to deal with because of their service department and of course sales and management. My service needs have been warrunty and regular; the service Staff and technicians have integrity, always been honest, knowledgeable and more than fair in their charges. I would recommend this dealership for service and sales over and above the other dealerships I must deal with on our other cars. Rod Plotzke Irvine,CA

duncan410y

12 de abr. de 2004

I bought my xc90 in there, the service is great and treats customer right. Not like the Cerritos internet saleman so pushy!!!