Angela

26 de sep. de 2015

This is the third dealership we took our SRX to because of a problem and this is the first that actually looked at it and repaired the problem. Thanks guys, we'll be back.

Susan

25 de sep. de 2015

My entire experience with Voss during this service visit was exceptional. The phone operators were very friendly and efficient. Eric in service is just fantastic. He was extremely helpful in accommodating my crazy schedule. His persistence in keeping me informed was above expectations. Thank you all for such great attention. I love my car and I will share Voss's customer service practices with many.

Navlyn

24 de sep. de 2015

Eric took excellent care of the service on my car, clearly explaining what was needed. He also provided me with a loaner car and finished with mine in a timely manner. He is a great asset to your service team.

Harvey

19 de sep. de 2015

Had no appointment, but saw nail in side wall of tire. They determined tire had to be replaced. Picked up tire from other company. If tire not available in dayton, would loan me car.THANKS

Dina

14 de sep. de 2015

Welcomed warmly. Made to feel comfortable. Confident of the service to be performed. I waited and you hit the time estimate on the nose! Car washing is a nice touch!

Robert

9 de sep. de 2015

fixed the window without issues and returned the vehicle on time, washed and without any new problems of any kind.

Glenn

9 de sep. de 2015

Always great customer service! Personnel very friendly, accommodating, and pay close attention to detail. Car is ready on time, as promised, unless unforeseen circumstances occur, and that's not often.

Elsie

7 de sep. de 2015

Everyone I came in contact with was very friendly and helpful, even the other customers who were having their cars serviced.

Lawrence

6 de sep. de 2015

Eric Willis is the main reason why I use the service dept at Voss Cadillac. Were it not for him I would probably go elsewhere. It is he who makes the service experience exceptional.

Calvin

4 de sep. de 2015

Very nice, stress free with no hassle. Everyone was so friendly not just the salesman that was working with me but everyone. I live in Cincinnati and I will go back to Dayton,OH. To buy my next Cadillac. Thanks Jim Kilian, Good job!

Georgette

1 de sep. de 2015

very friendly, helpful and honest people. if I am going to spend that much money I would like to be as comfortable as possible.

Phyllis

22 de ago. de 2015

Great Service Dept, Clean Facility, Friendly People, and a very nice waiting room. Also close to the sales room so you can look around

Terri

18 de ago. de 2015

I was extremely happy with my experience in the service department. I only wish that the purchasing experience was the same. This is my second Cadillac which was not purchased at Voss because of pricing. I hope to buy a third Cadillac!

Linda

16 de ago. de 2015

Lost cooling Fluid , Service Technician found the problem , overflow had a crack, change overflow and cooling fluid, and ready to gogood service

James

11 de ago. de 2015

Prompt and curtious service, as I have come to expect from the first class service department at Voss Village Cadillac!!

Tonya

6 de ago. de 2015

Eric told me about a recall i wasnt awsre,plus got me right in an had a loner car while they fixed my car

Tina

6 de ago. de 2015

Eric fit me in at the end of the day. I really appreciate his time. I was able to enjoy a safe road trip to Toledo today

Kenneth

4 de ago. de 2015

Absolutely no complaints. Eric is thorough and knows the business well. I have complete confidence in him to assure high quality as a norm in service and repair.

Robert

30 de jul. de 2015

My check engine light came on while traveling from Arizona to Youngstown. OnStart connected me with your dealership and downloaded directions to the store. When I arrived the service department took my SRX in immediatly and a hour later the issue was resolved, the car was checked out, washed and I was on my way. Great experience!

Charles

23 de jul. de 2015

Yesterday, when I started the car, the air conditioner failed to blow air. I went to Voss Cadillac without an appointment. They immediately began to work on the problem and quickly solved it.

William

23 de jul. de 2015

Our sales person Cheryl made our visit a delight. When she showed me the deal, there was NO argument. I wrote a check What a pleasure!

Ginger

15 de jul. de 2015

As always, Service Advisor Eric Willis was great. I would like to thank all the staff involved in my service appointment for their honesty and integrity. I inadvertently left some cash in my car and it was exactly where I left it when I picked up my vehicle. Kudos for excellence all around.

Jim

15 de jul. de 2015

I took my vehicle in for quarterly service, and to look for as rattle. Did not find a rattle. all else very good.

Lee

13 de jul. de 2015

As always my experience with Voss Village Cadillac service department meet and exceeded my expectations when compared to other dealerships.

Rebecca

11 de jul. de 2015

Cheryl made my purchase of a new car very easy. She explained all the bells and whistles. I have no complaints with the purchase or my trade-in.

Stacey

8 de jul. de 2015

James Kilian was the sales rep that came out to great me, NOT pushy which I LIKED. Gave the option to drive several vehicles was very open and honest about each one. Stayed late even after closing time and I was shopping on the 4th of July weekend too, so I know he too wanted to get out and spend time with his family, but he made me feel like I was the only one who mattered. Jim is very professional, took his professional time on the day I picked up and showed me me how to operate everything, pared my phone, radio and such.I did have a problem with the remote, Jim took time to troubleshoot and root-cause the issues, and when we couldn't figure it out he called Paul or maybe his name was Pete to come out and help - and he did for about 30 minutes. Remote starter not working, so maybe it was the batteries in the remote - I came back the next day and that's when we replaced the batteries and we couldn't get it to work. Then Jim and Pete/Paul stated let's get it fixed give you a loaner then... I met the maintenance manager - not sure of him name Steve? He was helping Jim and I with the remote - he seemed a bit stand off-ish - he seems to me unapproachable - he seemed irradiated that I was having an issue. At one point when walked away with both of my remotes I even made a remark about his attitude to Jim--- Jim being the professional that he is stated "he's the best of the best, been here for a very long time and knows what he's doing" ... in short - Jim was covering for him.... He needs attitude adjustment - manager or not... I really didn't care for him - let's just say he "first impression - wasn't impressive"... The maintenance (Bill)? man who applied the glass coat sealant was very kind - very professional!I give Jim 10+ stars! Jim is amazing and I will go back again and ask for him when I'm ready for my next Cadillac!

Marcheta

27 de jun. de 2015

From day one, my salesman, Rick Stanaford was very helpful. We didn't know for sure right away that I would be buying another car. Rick was not pushy and still searched for what I would want and as it turned out we made the deal.

Norman

26 de jun. de 2015

Although I had made no appointment, I was taken in processed and spent a relatively short time for the service completion.Thank you!

Virginia

16 de jun. de 2015

Every issue I'd had problems with were taken care of, efficiently and very courteously. I arrive with confidence with the service I'll receive and have never been disappointed.

Adele

13 de jun. de 2015

As always, I was very pleased with my service at Voss and how nice all of the service people are

Edward

13 de jun. de 2015

I would like to say that Joe Barnett is an outstanding person to deal with from start to finish he was with me every step of the way. Thanks Joe!!!!

Carl

12 de jun. de 2015

The service was done effectively and efficiently. The service technician was very professional and provided excellent advice. The costs of the service were quite reasonable.

Jeri

1 de jun. de 2015

Eric is an absolute joy to work with! He greets me with a smile and professionally and promptly handles any issue that I have!

Donna & Jeff

31 de may. de 2015

I am very pleased with the outstanding service I received at Voss Cadillac. Especially the service rep that took care of me and my Cadillac.

Michael

31 de may. de 2015

Had to come in for a quick check to find out why my vehicle was leaking oil after just having the oil changed recently. In and out in about 40 minutes, problem solved and taken care of with no problems!

Elsie

29 de may. de 2015

As I understand it, the tires on my SRX were installed "new" before re-sale. After one month, why was it due for rotation of tires after only 200 miles?

Mary Patri

28 de may. de 2015

From the moment I drove our Cadillac into the service bay each member of the Voss team was professional, courteous and helpful. Eric Willis has gone beyond expectations to help solve the problem when I bring in the car. He always gives me the expected time to resolve the problem and keeps me informed of the progress.

William

24 de may. de 2015

It was an awesome experience! The Voss Village Cadillac Team was very friendly, knowledgable and I never felt pressured. I am very confident that I got a fantastic CTS from Voss. Rick our salesperson was wonderful and answered all of my questions. Kudos to the Voss Team.

Clarence

22 de may. de 2015

mike fisher was very accomodating and knowledgeable about the CTS that i purchased..............i would drive the 90 minutes to buy from him again

Gary

20 de may. de 2015

I brought my 2010 Terrain in for what I thought was a brake issue. Service did a brake inspection and found that I had 2 serious issues. Joe Barnett did outstanding service in getting all the work done through the warranties. As being unemployed I don't know how I would have paid for the above work. For me it was outstanding customer service all the way around!

Tracey

19 de may. de 2015

Great/fast/friendly service....my salesman even saw me waiting for my car to get serviced and took time to come sit and chat with me and see how everything was with me and my car. This

Michael

16 de may. de 2015

I took my car in for scheduled maintenance and was greeted quickly and the work didn't take long to finish. I was in and out in under an hour!

Harold

15 de may. de 2015

We were there for our car to be serviced, oil change, tires switched, etc., and then the person that sold us the car, Richard Stanaford, Jr., saw us and began showing us the new cars in the show room and outside giving us all the details available to us to trade. Just outstanding salesman-ship. Excellent service all around!

William

14 de may. de 2015

MY serviceman was very knowledgeable,honest and friendly.Voss has a very smooth running operation. I was very pleased and satisfied when my car was finished within 5 min of the promised time

Tommy

10 de may. de 2015

Took the car in for a few noises and ended up being a bigger problem. Im glad it had the extended warranty you guys added to the car when I bought it.

William

10 de may. de 2015

The best service yet and they are all the same. The gent that handled my service was a real professional. My car had been washed to perfection and my tires looked like they had been blackened. I was very pleased Thank you very much. I plan to obtain my next car from Voss.

Jerry

5 de may. de 2015

First of all, we were treated well and the problem was solved quickly. I am a little disappointed the a 2012 certified cadillac would have this problem at sale time. I also was disappointed that the service technician told my wife we needed a fuel system cleaning...we have only owned this car 3 days and it's a " Certified Used Cadillac " ! So much for the "rigorous" 172 point inspection to be Certified!

Gary

2 de may. de 2015

I brought my GMC in, Joe took a look at it, let me know the outcome . Will be bringing it back for service .

Helen

1 de may. de 2015

you guys are the best! gave me newspapers, coffee, bottled water, put on ESPN and I was out of there in an hour ! you guys Rule ...that's why I send customers there!

Thomas

1 de may. de 2015

People are friendly and helpful. They informed me of potential problems that I will take care of at a not too distant time. I'm happy with the service provided.

Kenneth

27 de abr. de 2015

What patience! I inadvertently took another customer's car key by mistake. Voss Village caught up with me to secure the other customer's key without attitude and everything turned out ok. Thanks for quality people not only in car care but in customer care as well.

Brenda

24 de abr. de 2015

Great Service From the time I Pulled In. Eric Willis was very nice. Customer Service He Made Sure OF Very Nice He made You Feel Like You Was Not A Number. Thanks No One Like VOSS VILLAGE CADILLAC . I DRive OVER A hour two get there well worth it. only there. Thank YOU

Stephen

23 de abr. de 2015

Car was ready before promised. Eric was efficient as usual and offered me a loaner car which made the experience convenient. My father bought his Cadillac at Voss and advised me to take it to your service department which I plan to continue doing.

Gregory

22 de abr. de 2015

I was very pleased with the service and service adviser, Joe Barnett. I was a bit disappointed with the fact that the problem with my sound system was not located. I realize it did not reproduce itself, so it could not be addressed. I know there is a problem, because the problem still exists. But your service department was otherwise excellent and I shall return. Heck, you washed my car, I've never had service like that before. Thank You!!

Daniel

21 de abr. de 2015

It was great! I walked in without an appointment for an oil change. I walked out an hour later with full service. Great Job!

Barbara

11 de abr. de 2015

We understand everything can't be perfect. We had our car aligned and it was not correct. However we were pleased that when we contacted you about the problem you took care of it immediately. This time it is good.

James

7 de abr. de 2015

My car had a flat tire. We had it towed in and within a few hours the tire was replaced ready for pick up.

Robert

7 de abr. de 2015

I received the part I required quickly and the parts person marked the packages so they would not be mixed up.

Rebecca

2 de abr. de 2015

Service rep kept me informed of the fix for the tire monitor system. He told me what was wrong and the cost to fix the problem. He was very professional and thanked me for coming to Voss Cadillac.

Patricia

28 de mar. de 2015

Came in without an appointment for oil change and recall on the SRX, not a problem. Eric Willis was his extraordinary self, courteous, efficient got everything done in a very timely manner.

Vivian

26 de mar. de 2015

My husband brought the car on for me, and he Like me continues to be impressed by the professional staff snd their dedication to providing great customer service. Thank you!

Dan

26 de mar. de 2015

Had a tire replaced due to puncture. A tire that did not match the original tire was placed on the vehicle. After some discussion the service manager placed a special order for the correct tire and it is now on order. It was obvious to me that they weren't satisfied until I was satisfied. I am quite pleased with this policy.

Stephen

25 de mar. de 2015

Fast service. Eric is very pleasant to work with. He provided me with a loaner, something I would have probably not thought to ask for. I bought my Cadillac at Voss just as my dad did and he recommended that I take it to you for service. He was right. I will not take it anywhere else. Again, Eric is very pleasant and efficient.

Vicki

24 de mar. de 2015

Best experience I have ever had in my dealings to purchase a new car and I Have purchased many new and different brands of cars throughout the years.

Don

18 de mar. de 2015

I was there for the ignition switch recall. Voss people were very nice & professional. I was, however quite distressed to discover that GM's answer to a faulty ignition switch was to glue a cheap plug into the slot of the key instead of replacing the FAULTY ignition switch with a good one. It's no wonder that GM is in financial trouble, AGAIN!! So much for customer care!!

Clifford

18 de mar. de 2015

Arrived a few moments before appointment for second oil change on my vehicle. Was processed immediately and within an hour was on my way. Great coffee and employee professionalism as always. Enjoyed chatting with the person who sold me the car and look forward to working with him again in another year when lease is up.

Evangeline

13 de mar. de 2015

I've always had good service at Voss Cadillac. Employees are ready to serve you and are pleasant to deal with. The dealership is very nice.

Kathleen

9 de mar. de 2015

It was great, as usual. Eric always takes care of me and my car when I need service on my XTS . He is very helpful and courteous.

Jewel

7 de mar. de 2015

My appointment was at 1:30 pm and I didn't leave until 5:15 pm. I realize I had quite a few things to repair and they were very busy. I guess overall the service was good, but expensive.

Steven

6 de mar. de 2015

Within the past 2 years, I have bought 3 cars at Voss. That should say more than my response to these endless surveys. My experience has been overwhelmingly positive with this exception.

Melinda

6 de mar. de 2015

Easy drop off of my vehicle and promptly given a loaner car. It took several days to correct the intermittent problem. Issue resolved. Easy pick up and return or loaner.

Dorothy

6 de mar. de 2015

I was very pleased. The gentleman was very friendly and took care of my problem. My only complaint was, whoever worked on the computer left me without a dash light and I had to figure out how to get it back on, which I did.

Daniel

3 de mar. de 2015

The service is always friendly and of high quality. Eric Willis is a complete asset to the Voss Network--he's always professional and willing to provide the "extra help" and service that "make a difference."

Ruston

2 de mar. de 2015

Bernard did an excellent job of showing us features and benefits at the Dayton car show but I lost his card so I returned Monday to get a replacement and he sold me before I could get away.

Paul

27 de feb. de 2015

Everyone from the service department to the casher were very nice and attentive. And my car serviced in a timely manner.

Alfred

24 de feb. de 2015

problem was repaired and truck serviced.The truck was taken in that day and service don,.excellent service and repair would recommend to others

Judith

24 de feb. de 2015

Cheryl Simon is so dedicated to her profession and makesthe car purchase process go so smoothly, plus her presenta-tion on the operation of the vehicle is outstanding. KevinKleimein handled all the signing of the paperwork and wasso efficient and timely. Voss Cadillac is truly a wonderfuldealership.

Jeffrey

21 de feb. de 2015

Just the best experience overall that anyone could ask for. Eric Willis was professional and very courteous. Will be back many times over just great people to do business with

Mary Patri

20 de feb. de 2015

From the minutes I drove into the dealership I was the recipient of courteous, professional and accommodating from the Voss service team, especially from the service manager Eric Willis.

Brenda

19 de feb. de 2015

As always, your service staff did an excellent job! We will always bring both of our Voss-purchased vehicles to your service center for any required maintenance or repairs because of the outstanding job you do!

B Joy

18 de feb. de 2015

Paul, our salesman is AWESOME!!! Joe, in the service department was very friendly and took care of the service due. Also, had a loaner car for me to use. My husband, Ken George, also drives a Cadillac, too. We are very pleased with everyone there. Yes, we travel from Ky to Dayton, OHIO to purchase our Cadillacs and for service!!!Sincerely,Joy and Ken

Cynthia

13 de feb. de 2015

Every experience I've had at Voss has been amazing! Great staff and that's what makes a great buisiness! Thanks again.

William

13 de feb. de 2015

Eric Willis and Ricky Brown did an outstanding job getting my service needs accomplished in the same day. Eric also had me on my way in a loaner car in just a few minutes.

Ruthann

12 de feb. de 2015

My experience with the Voss Dealership has been a good one. They have serviced all my Cadillacs in the past and right up to the present with my SRX. They have always been courteous and professional. I have recommended them in the past to my friends.

Joseph

11 de feb. de 2015

Steve, Eric and all the guys are always great to work with. Over the last couple of visits, they were fast with the turn-around time on the vehicle, and always are pleasant, professional, and nice.

Lisa

9 de feb. de 2015

I was in for service on my cadillac cts. I had an oil change, allignment, and wiper blades changed. The service I received was excellent and I have recommended Voss to friends and family and will continue to do so.

Benjamin

8 de feb. de 2015

I had several reasons for visiting on 2/6/15. 1) recall fix for drivers seat 2) all point checkup per mileage no issues3) extended warranty appointment with Kevin Klimen- great job answering and obtaining additional information for our questions. Warranty purchased As usual Voss Cadillac exceeds our expectations Brian in Sales and Eric, Joe and Steve in Service are so helpful and professional Love this dealership!

Steven

7 de feb. de 2015

Salesman Tim Mark & sales manager Brian Vanover were very professional with the complete process of purchasing my new XTS. Voss Cadillac is very lucky to have these two employees!! I would recommend Voss Cadillac to any of my friends or family that would be looking at buying a Cadillac. Great job guys

Norma

4 de feb. de 2015

Tim Mark sold me my 2014 Cadillac CTS. He was very courteous, and professional. He answered all of our questions thoroughly. I am very satisfied, I know I made the right decision to buy this beautiful cadillac. It is my Dream Car!!

Carol

4 de feb. de 2015

I received great customer service from the following Voss Cadillac personnel:Cheryl Simon, Jim Kilian and Brian Zan OverThey were kind, helpful and very accommodating.

Karol

30 de ene. de 2015

Took care of all items - everything went well from beginning to end. As always Eric started thing off very well as usual.

John

29 de ene. de 2015

Friendly, courteous folks.Eric Willis is tops!Great Service and great customer service. A pleasure to do business with Voss Cadillac from sales to service !

Teresa

28 de ene. de 2015

It was a very good experience, in fact the best experience I have ever had purchasing a car. You may have just turned me into a cadillac owner for the rest of my life.

Tandi

27 de ene. de 2015

I have an older Chevy Malibu and Eric took care of me and treated me the same as if I was driving a brand new Cadillac. I will return for any dealer repairs that are needed.

Eric

23 de ene. de 2015

The service consultant did a great job of making me feel welcome, and the cashier were very friendly and courteous.

George

22 de ene. de 2015

The Service Department people were,as always, polite and knowledgeable. After I told them my problem, I was given an assessment as to what the problem might be, given an estimate as to what it would cost,and how long it would take to fix the problem. I was given a courtesy ride home and back. The problem was taken care of and the cost was less than the estimate. All of this made for a satisfied customer. Thanks!!

Tobi

21 de ene. de 2015

Our experience with Voss was that everyone was pleasant, the repairs were timely and the staff was professional. Eric was especially helpful and willing to go the extra mile.

Jean

18 de ene. de 2015

A pleasant experience. We were about 15 minutes late, and we were there about 45 minutes. Everyone is very polite and professional. Also the waiting area is comfortable.

Linda

17 de ene. de 2015

Chery Simon is an exceptional salesperson. I told her what I wanted, what I could afford and she made it happen. I never felt pressured or put on the spot. I have purchased 4 cadillacs, 3 from Cheryl. As long as she is with Voss, I will keep coming back.

James

16 de ene. de 2015

Eric treated me as one of his family, he was complete in searching out my problems and seeing that every one of them were fixed. Service is always good, this was exceptional!!

Joseph Parks

16 de ene. de 2015

Everyone always available tp assist with any and all problems. Very customer oriented and helpful.

Edward

13 de ene. de 2015

I called early Saturday morning to see about an oil change I was told that they would return my call to schedule an appointment within 15min. Ten minutes later I was contacted to bring my car in in two hours that day for the service. What great service!!!!

Dennis

13 de ene. de 2015

Brought car in for recall notice and a problem with Simoniz Glass Coat application on hood. Both were professionally corrected.

Carroll

12 de ene. de 2015

I was treated well.My comment has nothing to do with Voss Village. I do not remember ever requiring an alignment on any vehicle I have owned that only had 23000 miles. Makes me wonder about Cadillacs.

Charles

9 de ene. de 2015

Kevin Piper and the Voss Chevrolet team have done nothing but exceed my expectations. The purchase was hassle free and accommodating. I was really impressed with the flexibility and care that Kevin showed when I needed to have my car serviced. I will definitely be returning to Voss for my next toy.

Danny

8 de ene. de 2015

Jim Killian at Voss Village Cadillac was an excellent salesperson. He went above and beyond showing us cars. He was very knowledgeable.

Carolyn

30 de dic. de 2014

The staff was all very friendly and knowledgeable. Cheryl was as usual so nice to work with and made the transition so easy.

Charles

24 de dic. de 2014

Steve and Eric are knowledgeable and pleasant. You get the feeling they want to do the best job for you. You can trust them to help you.

Beverly

19 de dic. de 2014

Voss Village Cadillac worked me into their busy schedule when I let them know that my car was making odd noises and that I was uncomfortable driving it. The service was done in a timely manner. Every one was accommodating, personable, and professional.

Daniel

17 de dic. de 2014

Service was great as usual. Eric Willis is always friendly, helpful and professional. I appreciate his commitment to excellence in service.

Thomas

11 de dic. de 2014

Personable and knowledgeable sales staff. No games, no high pressure. This was our third purchase in 4 years. We will continue to purchase and have our Cadillacs serviced at Voss Village Cadillac.

Kathy L

11 de dic. de 2014

Took way longer than expected but I think it was due to the amount of people involved in the recall.Everyone there is Very pleasant.

Cheryl

10 de dic. de 2014

I was treated wonderfully and Eric my service guy made my time without my car easy as possible by provide me a loaner car which meant so much to me :)

Terry

9 de dic. de 2014

Cheryl was friendly and very knowledgeable. She worked with us in a very comfortable way, without being pushy. My husband and I both felt our experience was positive!

Jim

9 de dic. de 2014

Service was excellent. Service coordinator (Joe?) was very professional and did an excellent job communicating with me. The recalls took longer than expected to repair but overall service was outstanding!

Jewel

8 de dic. de 2014

I only had an oil change, it took a little longer than I thought it should take but everyone was very nice and they did an excellent job.

Paul

8 de dic. de 2014

I was very pleased with the service and attention that my wife and I received to what we wanted in a car.

Thomas

6 de dic. de 2014

I was called the day before to remainder me of the appointment and was greeted by a very cordial Service Advisor. The service was completed in a few hours and I got a call that my vehicle was ready for me to pick up.I received paperwork detaining the work and the results of the free safety inspection.Great service experience. I will continue to purchase and have my Cadillacs serviced at Voss Cadillac.

Thomas

5 de dic. de 2014

I came in for a recall which was done efficiently. Had a nice visit with my sales person while I waited for my car.

Debroah

28 de nov. de 2014

They did a good job. Called to see if I could test drive with the service people to see if the job was done.

Barnes8084

26 de nov. de 2014

Had appointment today with Tim Mark (sales) for late model SRX test drive... Car on premises and took test drive with another sales person (Cheryl) due to Tim delivering another car. Cheryl was joy and very informative during test drive. Back at dealership Tim bored us by going through Carfax which we already reviewed and thus drove 40+ miles to see car. Asked for best pricing and after Tim came back from Finance office they moved all of $400... Seems much better pricing in Cincinnati. Also.. there was no "would you like to see anything else in our inventory?", or "would you like us to locate the vehicle you are searching for ?". I thought Cadillac service would have been more accommodating... sad experience.

Barbara

22 de nov. de 2014

Took my SRX in to have it checked out against a recent recall. Scheduling a date/time for the check out was easy and the maintenance team got me in and out quickly. Luckily, my SRX checked out OK.

JR, a Cadillac Fan

22 de nov. de 2014

My Cadillac SRX recall for service was a very good experience - punctual, courteous, thorough, and efficient.

Ted

22 de nov. de 2014

I brought it in because of a recall on the parking brake. This issue was resolved in less than an hour. The service was excellent.

Richard

20 de nov. de 2014

The "Drive Sure Sticker" was not placed on my windshield. I had to call to have someone mail me one. The sticker I did get (Mobile 1) was one stating the current date and the mileage on the car at the time of the oil change. Useless info, I want to know what the mileage should be for the next oil change.

Robert

18 de nov. de 2014

I did not have an appointment for this visit, but that did not matter! They got my car finished in the usual amount of time. Plus it was FREE! The best news I'd had in a long time!!!

Carol

13 de nov. de 2014

STEVE WAS VERY POLITE AND EFFICIENT. HE TOLD ME THE APPROXIMATE TIME IT WOULD TAKE AND THE COST. THE WAIT WAS WHAT HE HAD SAID, ROUGHLY 30 MINS. MY CAR HAD BEEN WASHED WITHOUT ME EVEN ASKING . I HAVE BEEN VERY PLEASED WITH THE SERVICE AT VOSS CADILLAC.

Carol

12 de nov. de 2014

Service people were friendly , courteous and knowledgeable.I especially appreciate their ability to get the work done in a timely fashion. I trust the people and the work done here completely.

Cynthia

10 de nov. de 2014

Very helpful. Because of a power issue, the computers were out. They gave up a rental car to get on with our day. All this even though we were only there for a recall fix.

Lucy

6 de nov. de 2014

Staff was excellent. Service completed on time. found an item that needed repair and was able to complete while I was there.

Maurice1up

6 de nov. de 2014

Everyone was very nice and they explained everything to me in great detail.

Margie

5 de nov. de 2014

We received attention from the moment we walked in the door. Everyone was willing to help us. Very good team work even when our salesman was not in

Ronald

27 de oct. de 2014

Total teamwork: Bernie and Bryant arranged discounts with incentives, and Ernie provided a 2014 CTS rental in order for me to contrast the driving metrics with my 2009 CTS.

James

25 de oct. de 2014

Eric is very professional and kind very helpful make you feel you are important how little the matter is for sure recommend your dealership,

Harvey

24 de oct. de 2014

Got appointment same day. They even saw nail in tire that was patchable. They patched, balanced and didn't charge me. Service has always been great.

Glenn

23 de oct. de 2014

Paul Martin and Bryan Vanover are very professional representatives of Voss. The whole process of negotiation and vehicle turnover was handled extremely well, and my wife is thrilled by her new car. To quote her when I asked how she liked it, she said she "could live in it".

Walter

23 de oct. de 2014

I was promptly waited on and service advisor did an excellent job in writing up the request and answering questions.

Family Trust

19 de oct. de 2014

My husband, Jim, and I brought the car in for service. We had ordered the part which was recalled. They put the part on and we were on our way. We did, however, have the service rep mention that the car had been in earlier for the same issue.

Ann

15 de oct. de 2014

The waiting room was clean and comfortable. The time spent waiting for completion of the oil change and tire rotation went quickly. There have been no problems upon receipt of vehicle.

Rebecca

10 de oct. de 2014

Arrived, process in, told about an hour, was finish 1 hour 20 minutes, verY happy with time. General Motors need to communicate changes as like oil change required to customers before we schedule.

Carl

9 de oct. de 2014

Work was done on time and service representative made me feel that he was looking out for what was best for me.

Grj

6 de oct. de 2014

Great service. Always more than you want to pay, but it brought the car up to proper condition

Sandra

6 de oct. de 2014

Service was provided quickly without issues. I also learned that there was no reasonable nor economical way to replace DLR and other lamps on the 2008 CTS--which is VERY discouraging. The design engineers should be made to replace them for customers. Certainly not dealers fault!

B Joy

2 de oct. de 2014

Paul Martin! This is our second purchase from Paul... The first purchase was via the phone.... Even though we were in Dayton, KY...We had the run around from another dealer that is closer to Dayton, Ky. Since I lived in Beavercreek for a number of years, I decided to call VOSS. Talked with Paul, told him the car we wanted, color, accessories AND the BEST Price. He did not 'tap dance' got to the point, had the car available with all the accessories. So, Ken and I drove to Dayton, OH to purchase the new Cadillac! Paul is professional, knows his products, and personable! Brian and the other sales people are helpful, friendly and genuine..This dealership is truly based on being Team Players! So, car number 2, of course we went back to Paul! Again, all of the above. Brian was great, too! If we arrived too early and Paul was with another customer, the other sales people always made us feel welcome! The Professionalism and friendliness carries on in the finance office and any add on, such as warranties, car protection from the elements. Oh, and did I mention, I love my new Cadillac SRX!!!!On another note, Ken's car was hit in the rear by another driver. VOSS did an outstanding job making the car all new again.. Thanks!!Very polite and customer friendly, too!!Sincerely,Joy L and Ken G

Marlene

23 de sep. de 2014

Eric was his usual happy and helpful self. I came in for an oil change and he suggested that I get the next regular check up done while they had the car. He also had already arranged for a car for me which was most helpful to me.

Jim

20 de sep. de 2014

Good Service but did not find the cause for my concern. I left with assurance the car was in good repair.

Irene

20 de sep. de 2014

Was taken home by limo while my car was having extended service. Also picked up when service was completed. Greatly appreciated the service. Recommend Voss very highly.Irene Sprinkle

Ann

18 de sep. de 2014

Was so happy to find the car I liked and to purchase it! Everyone was very polite and my salesman, Paul, was especially helpful in explaining the car's features.

Woodrow

9 de sep. de 2014

Totallly satisfied. Appointment was on time and service was completed in a reasonable time while I waited. One issue could not be duplicated which seems to only act up during the winter, will require a revisit sometime this winter. Totally understand.

Barbara

7 de sep. de 2014

My purchase experience was wonderful. My salesman answered all questions I had about the SRX I purchased and provided me with great guidance.

Nixon12

6 de sep. de 2014

Friday I scheduled an appointment online for service to be done on Saturday at 9am. My wife dropped the car off Friday night yet they couldn't find the appointment in the computer but said they would be able to get to it on Saturday. They would need to run a diagnostic check to start things off. Saturday around 12:30pm comes around (they close at 2) and still no word. We called them, Toby said the car was in "working" status and would call at 1:30 with an update. At this point we told them we would have to have the car back because they are closed on Sundays and my wife needs her car for work during the week. 1:40pm, no call from the dealership so I called them and was told the service advisor would call me back. 1:55pm I receive a call from Toby saying they were slammed from yesterday still. I asked the obvious question of why they said they would be able to get to my car today. He didn't have a good answer. I asked how far they got along with it and in way too many words told me NOTHING had been done to it. No rentals available, No solutions presented. If you dont need your car for multiple days, liked being lied to, need a car babysitter, and/or like calling to make sure you wont be stranded without a car...then this is the service center for you. I personally don't like being given incorrect expectations especially when I had an appointment scheduled. Complete waste of our day, especially when we could have taken it elsewhere to be fixed. Be weary, don't waste your time here. There are other local Cadillac dealerships in the area with better reviews and now I know for good reason.

Debra

6 de sep. de 2014

Steve took great care of me and my brand new Escalade (5.5 months since I purchased) and the experience was fantastic!

Richard

6 de sep. de 2014

In dropping off my CTS-V to obtain service on certain issues, Voss Village Service came through with its usual, consistent service in addressing each of my (vehicle) operational concerns.

Virginia

30 de ago. de 2014

I have always had my car concerns listened to and then corrected with care. The main reason I chose to return to Voss Cadillac was due to the excellent service I've received.

Dennis

27 de ago. de 2014

Did a good job on service...I took a price sheet on service to the service rep. taken from your web site clicking on "service menu". It said $92.00 for oil change and tire rotation and a 27 point check up. I was charged $100.00. The service rep didn't seem to know about your web site. But I am completely satisfied with the work not the price...Dennis Thomas

Mary

27 de ago. de 2014

I have always gotten excellent service from Voss Village Cadillac, they have a great team, and I love the services they provide.

Carol

19 de ago. de 2014

I was in and out in no time. Didn't take as long as recall letter stated. Service personnel were friendly. Plus, other components of car were checked which was a great surprise!!

Elizabeth

5 de ago. de 2014

Paul Martin was very good to work with. I first made an inquiry online and was contacted pretty quickly by Pete who then hooked me up with Paul. They had the car out and ready for me to look at so that I could do it quickly during my lunch hour. And then Paul stayed late that evening so that we could complete the purchase that day. I appreciate it!Also the Finance Manager (or whatever his title is) was very nice and extremely organized. The touch screen on the table top was really cool and way better than signing hard copy documents.

Gary

2 de ago. de 2014

All of the Voss staff were pleasant to work with and made our buying a new car an enjoyable experience.

Tracy

2 de ago. de 2014

Hats off to Eric Willis! Even though the technicians could not duplicate the issue with my car, Eric asked if they could keep my car an extra day to continue to check it. He was professional, courteous, and sincere in wanting to resolve my car issue. As for Cadillac, they need to get some better equipment to resolve problems with our cars. Thank you Eric!

Bonnie

30 de jul. de 2014

The Service department at Voss Village Cadillac is excellent! I appreciate the professionalism demonstrated by Eric and the rest of the Service team. The service to my car was completed in a timely fashion. Thank you!

Gregory

30 de jul. de 2014

As always it was a very pleasant experience at Voss Cadillac. It seems everyone on staff has a great attitude and truly appreciates the customer as it shows throughout your entire dealership.

Brannon

30 de jul. de 2014

Could not have been better. Best dealership car buying experience I've had. I have already recommended to multiple friend. Tim and Brian were terrific!

Mark

30 de jul. de 2014

I called a Dealership in Springfield to work on the car. The service man was not receptive at all, didn't seem interested to help me at all, cancelled the appointment I had with them and then call Voss, Eric treated me with respect. Was very please with the service that I received and the updates from Eric was greatly appreciated. Thanks. Was expecting a cheap rundown loaner. Couldn't believe I got a 2014 Cadillac. Just great Service. Thank you Again

DlongBrowns

28 de jul. de 2014

nothing but a pleasant experience. I'm not a Caddy guy, but I may just become 1! so much better - different than any other used car experience I've ever had. Truly understand what 'above & beyond' means as far as customer service goes.

Mark

27 de jul. de 2014

we were not provided a quote for 30,000 mile check. Car was in for a oil change. Voss provided the work for free since no quote was provided. Professional experience that exceeded our expectations!

Luxury Car Collector

27 de jul. de 2014

I took my car into voss village cadillac to have some repair work done.Only a thermostat because my computer scan tool said it was bad and my car more of a show car has custom rim and grills.I don't want anyone getting in my car see how nice it is and then see a check engine light.they did the service but when I got my car back I noticed my steering wheel was turned sideways and a loud roaring sound in my front wheels after having a wheel alignment done I found out that my lower control arm was recently taking apart and my hub bearings were bad none of this existed before I took my car to them.i collect cars and this car is not a car I drive every month I called them and told them about the damages done to my car and they said the most they can do is give me an estimate to do the work.accepted no responsibility for the damages.ive since had all the repairs done else where but my car still has a thumping under the bottom that we can't figure out what they did.what I do know is they knocked entire away bar out did something to my hub bearing and lower control arm I would never take my car to them again it's not under warranty and people I told about this say the want me to spend so more money.I recommend them to anyone unless your under warranty with them otherwise you might be writing a bad review like so.

Harvey

23 de jul. de 2014

Received a call that Voss wanted to inspect new CTS after I had it for 3 months. I arrived without a reservation , however they immediately took car for inspection. Car returned after less than 45 min and it was washed. Thanks

Gary

22 de jul. de 2014

My service visit was great. My attendant Eric fixed my problems even after the first fix did not cure the issue. The loaner car really takes the hassle out of getting home as I live north west of Dayton.

Marlene

22 de jul. de 2014

Greg in the body shop kept e updated every several days. Once he completed the body work, he got it over to Eric in service and Eric got things done. They were both courteous, helpful and made me feel kike the only customer.

Brenda

17 de jul. de 2014

GREAT GREAT CUSTOMER SERVICE ALWAYS WILL TO HELP WITH ANYTHING TOOK TIME TO ANSWER ALL QUESTIONS. HE MADE ME FEEL REAL INPORTANT NEVER MADE ME FEEL LIKE I HAD TO HURRY AND PUSH ME OUT OR ACT IF I WAS A NO. I CANT SAY ENOUGH CUSTOMER SERVICE IS VERY INPORTANT AND THATS JUST WHAT YOU GET EXCELLENT SEVICE YOU CAN TELL THEY CARE ABOUT THEIR CUSTOMERS I WOULD NEVER GO NO WHERE ELSE I WOULD STILL DRIVE 1 HOUR 1/2 TO GET THERE. I HAVE A CADDILLICA DEALER RIGHT AROUND LESS THEN FIVE MINUTES A WAYBUT YOU CANT BEAT VOSS. THANK YOU FOR THE MEN I WORKED WITH. IT START BY PHONE CALL THANKS TIM MARK CUTOMER SERVICE ALL THE WAY ALSO KEVIN BUSINESS MANAGER ALSO GREAT JOB NEED TO GO AROUND AND TEACH OTHERS HOW TO HANDLE CUTOMER SERVICE WELL DONE WOULD ALWAYS COME BACK. MY DAD WORK FOR GM FOR 30PLUS YEARS AND D'S BROTHERS HAS 11 ALL KEEP GM GOING THANKS AGAIN VOSS KEEP UP YOUR WORK . THIS ONE WAS VERY SPECIAL MY DAD PASSED AWAY AND I WANTED THIS ONE TO BE VERY SPECIAL THANKS TIM MARK YOU MADE A DREAM COME TRUE FOR ME MRS. MATNEY

Lisa

17 de jul. de 2014

Eric Willis is always a pleasure to work with. A true professional! Need more people like him in customer service.

Peter

15 de jul. de 2014

I appreciated the extra effort to get the car from the body shop since I arrived after they had closed on Saturday.

Brenda

10 de jul. de 2014

As always, the staff was courteous and professional and I won't take my DTS anywhere else unless there is an emergency and I cannot get to Voss...

Deborah

7 de jul. de 2014

My experience shopping for and test driving my new car was made very enjoyable due mostly to my salesman, Bernard Leigh. I felt like I was shopping with a trusted friend and not a "sales person." We had fun; he was super accomodating; he was honest and upfront. It was so refreshing to not feel like I was "being played" by the sterotypical car buying tactics. The Cadillac is such an awesome car. GM has really done the selling for you. The salesman just needs to relax and provide an enjoyable service of test driving and answering questions. Bernard did this and when the sale was complete, he spent way more time with me than I had expected teaching me about my new car and making sure it met my expectations. I have purchased 7-8 new cars in my life. I usually dread the process. This was the only one I can honestly say was enjoyable. Thanks Bernard! P.S. You better still be there when my lease is up!

Elizabeth

3 de jul. de 2014

My experience at Voss Cadillac was excellent! My salesman, Bernard Leigh was professional and answered all my questions while making a decision to purchase an SRX. Hats off to your service department (Mr. Steve Bastian and Eric Willis) their service in the past has been outstanding. I look forward to servicing my new SRX with them also. Liz Reynolds

Eric

1 de jul. de 2014

One of the most pleasant buying experiences in my car buying history. The staff was very professional, and upfront on all costs. There were not hidden fees or add in costs. What they quoted is what I paid. They were also extremely helpful in helping me obtain the best financing.

James

29 de jun. de 2014

Everyone was extremely knowledgeable and helpful during the purchase of our new Cadillac SRX. This made the experience very pleasant!!

Susan

27 de jun. de 2014

I just like the feeling i get when i am treated with courtesy and respect and that my business is important to you no matter where I work. The staff is friendly and helpful when i have a question about my car or when i bring it in for service.

Donna

25 de jun. de 2014

This dealership has always taken care of all my problems. My car's warranty had just recently expired and the dealership took care of checking it out while also giving me a loaner car at no charge due to the issues being related to previous problems.

Jerry

21 de jun. de 2014

We were greeted promptly and courteously and were kept up to date on our service which was done exactly as promised. It was a great experience.

Betty

21 de jun. de 2014

All service work was excellent, excpt when I ask for my steering wheel to be horziontal while driving the told me that it was ok and did nothing to satisfy my request.

Mary Patri

21 de jun. de 2014

Eric Willis, liaison was courteous, polite, knowledgeable, recognized me by name and explained recall notice in detail. Kept me informed step by step. Dealership "bay" was clean and everyone was service oriented.

Elizabeth

19 de jun. de 2014

Customer Service did an excellent job of addressing my concerns. I have "trust" issues with my car, but am quite confident that Eric is honest and knowledgeable about the issues with my new car.

Belinda

16 de jun. de 2014

I appreciated the fact that we didn't go back and forth all day with offers and counter offers. I felt comfortable with the entire experience which is why I've already recommended Voss Cadillac to everyone who has asked me about my beautiful new car!

Norman

16 de jun. de 2014

I had a "check engine" light come on and stay on. I was able to get a service appoint the next day. The cause of the warning was found and fixed.

Gregory

14 de jun. de 2014

I was greeted professionally as soon as I pulled into the service area. I had my tires rotated, an overall inspection, and a car wash. My Escalade was ready within one hour as promised. Great job!

Fred

9 de jun. de 2014

People are friendly; service is timely. As always, our salesmanwas there to help us with questions about the car (BernardLeigh). A very good group of people to deal with.

Johnny

6 de jun. de 2014

Your employees go far and beyond the call of duty to make everyone feel like a valued customer. I have never had a bad experience with your dealership.

Clifford

4 de jun. de 2014

Brought 2013 SRX in for oil change and tire rotation. Advised several open recall items pending. Total time about 1.3 hours wait. Excellent job. Staff very friendly, coffee excellent. What more could you ask for?

Joe

31 de may. de 2014

I always come to voss Cadillac for service and terry did a great job , due to the fact that I tried to set up an app with langs chev and was givin the run around

Deborah

31 de may. de 2014

I was in a hurry and they finished the oil change and washed my car in less than an hour Thanks Randy

Nancy

28 de may. de 2014

You do such a nice job of caring for my lovely XTS.....and all previous Cads....At recent visit, a gentleman from out of town sat next to me in the waiting room. He was anxious re having to bring his car in....I assured him that Voss would take good care of him. He wasn't really reassured. However, when he was called to the desk and told that they had saved him $800.00, he was jubilant. I stated to him, "didn't I say they would take good care of you.....he replied with gusto...."yes you did" !!

David

25 de may. de 2014

After the 4th attempt, Voss service was able to repair my 2012 Escalade EXT. The problem was not the fault of Voss Cadillac, but rather the fault of GM Parts Warehouse. They sent the wrong parts over a period of 6 months. On the 3rd attempt, the part (which was the wrong part) was at Voss Cadillac, but I never was contacted that the part was in. To my surprise I found out that the part was in during a routine maintenance trip.

Eric

24 de may. de 2014

Did not have an appointment, just stopped by to see if there was a chance of getting service, and they took me in and completed the service within an hour.

Anne

24 de may. de 2014

My navigation disk was stuck - would not eject- for me to install my new one. The service was able to get it out and showed me scratches on it possibly from something in my radio unit. i t was then possible to install my new navigation disk. Service was quick and my car was washed.

Gladys

24 de may. de 2014

Service advisor and service manager provide great consistent service. They make you aware of regular service needs and periodic discounts available. Technicians are helpful and courteous.

Christopher

22 de may. de 2014

Eric took great care of me. All i needed was an oil change. When i came back to pick up my car it was ready to go with the keys in it! Thanks a million!

Paul

22 de may. de 2014

Fast, friendly service. Very professional. We were able to use a curtesy car with the services too our car being complete before we could finish lunch down the street. Very pleased!

Louis

21 de may. de 2014

Techs solved an annoying problem with the parking assist system. The Parking assist system would be inoperative on an intermittent basis with no apparent way of turning the system back on...Service guys found a bulletin concerning the problem, re programed it...problem solved.

Zelma

21 de may. de 2014

Voss Village answered all my questions. Very efficient group. No complaints about thisdealership.#1 should be excellent. For some reasons it would not mark excellent.

Russell

19 de may. de 2014

2011 escalade had a noise in the front suspension and the tech heard it and "confidently" told my wife that he would fix it under warranty! Eric allowed my wife to choose any loaner car and she chose the SRX. She really liked it and stated that when she is ready to down-size then the SXR will be the car. Plus, she was at a store and some other lady said that she really liked the car as they were in the parking lot and Sharon told her that Voss loaned it to her so that lady may be visiting Voss since she said that she was in the market for one. To bad that I was not there to give her Tim Mark's name as the salesman.

Jim

18 de may. de 2014

I have been a regular customer for may years ( more than 20) the service is always courteous, prompt, and effective.

Carol

17 de may. de 2014

Good experience. Had to replace a couple of filters. Did notice a vibration when I upped the fan. My steering wheel kinda vibrated. It has been 4 days and I don't notice it so much now but it has cooled off and I am not running air. Will let you know if this continues because it didn't do that before service appt.

Michael

17 de may. de 2014

Dropped in due to an unexpected 1000-mile road trip. Eric, with his usual efficiency and good humor, was able to accommodate me. The service tech who replaced my cabin air filter went above and beyond, but I do not remember his name. This is typical of Voss and very much appreciated.

Robert

16 de may. de 2014

It Was A Long Day, But The Service Personnel Were Diligently Trying Their Best To Find The Problem And Correct The Problem! Which They Did, Megan Was Very Dedicated, Professional, And Sincere To The Care Of My Escalade! She Can Work On My Escalade Anytime I Take It To Voss Village Cadillac. I Want To Thank Brian T. Vanover, He's Always Trying His Best To Make My Visits To The Service Department And Dealership As Pleasant As It Can Be. From Day One When I First Met Him When I Bought My Escalade He's Always Made Us Feel Welcome And Pleasant. Thank You Again Brian!!! Mr. Robert M. Stephens

Doris

15 de may. de 2014

I like the fact that there was no high pressure to buy. Paul Martin was pleasant and eager to show us everything about a new car when we were visiting Voss last Oct., even though we told him we had no intention of buying at that time. He didn't know if we would ever return to Voss, but that did not bother him. Naturally, we asked to see him when we were ready to purchase a new car.

Michael

14 de may. de 2014

I had a great experience working with the VOSS staff. Pete, Tim, and Brian were a big help throughout the process.

Scott

14 de may. de 2014

It was a terrific experience. Bernard in sales showed great patience with my wife and I during the purchasing process. Bernard is very knowledgeable of the Cadillac product line and walked us through setting up and explaining all of the functionality of our new SRX. Bryan the Sales Manager was great to deal with. He took the time to explain the different purchasing options and my wife and I felt that he went the extra mile in making sure we were well informed before making our decision. Kevin in finance. I feel like I have to say something since these guys are probably the last to ever get a compliment. Who the heck ever wants to thank a guy for taking his money? I must say I think he did a good job but this is probably due to me being in the IT field and that I really wasnt paying as much attention to him as I was that really cool and oversized electronic signature pad. Overall this was the best car buying experience I have ever had.If I were Brad Voss I would feel at ease knowing Bernard, Bryan and even that finance guy with the really cool flat monitor thing were representing my name and the Cadillac brand.P.S. please get Bernard a Cadillac embroidered chair he deserves it.Scott Ferguson

Lee

13 de may. de 2014

I have owned three Mercedes my experience with Rick Staniford our sales person and the service department exceeds the experience I had with Mercedes-Benz salespeople and service department.

Sheila

13 de may. de 2014

Voss is great to do business with. Eric is especially awesome to deal with...always courteous, friendly, & professional. I love dealing with Voss!

Rebecca

13 de may. de 2014

Terry Toner, service advisor, was very friendly. Told me about the complete service required and kept me informed of the time schedule to complete.

Donald

9 de may. de 2014

Out standing, They fully understand what the car owner needs. Every one was cheerful, and made you welcome. I thought that I would need a new battery. They told me that it was still good. Most dealers would have sold me one, needed or not.

Tawnya

9 de may. de 2014

It was a nice experience...I am very satisfied with all that is done for my vehicle and my own convenience at the service department!

Jewel

8 de may. de 2014

My car took several days to repair. I was given a 2013 CTS Cadillac as a loner. Thank you so much.

Barbara

6 de may. de 2014

I like the way you listen and take care of things. You try very hard to please us and it works.

George

6 de may. de 2014

I have always been happy with the service that my automobile receives and I think that the service department people are at the top of the class.

George

5 de may. de 2014

Checked in very timely and courtesy. I was informed of what had to be done the issue and my car was ready when promised.

Nancy

2 de may. de 2014

Service techs were very professional and courteous from the time I arrived. They kept me informed of the problem and how it would be resolved.

John

2 de may. de 2014

I enjoy doing business with Voss Cadillac. The people at the dealership are outstanding- I believe they carry out the motto of the dealership- Build on Trust, Driven by Integrity. If that were not true - I would not be a loyal customer- Cheryl Simon, Erich Willis two of my favorite employees

Donna

2 de may. de 2014

This dealership has always taken care of all my requests & treated me very well...always providing me with a loaner car.

Marlene

1 de may. de 2014

Eric took care of everything efficiently as he always does. I always feel comfortable that my car has been taken care of and is very safe for me to drive.

Jolene

1 de may. de 2014

They were very helpful and great! They got me in very quickly and out quickly, which was very nice since I had my young children with.

William

1 de may. de 2014

Tim Mark was my Sales Representative and I was very happy with his efforts. He went the extra mile for us in finding the right vehicle and making our purchase a great experience.

Irma

1 de may. de 2014

Everyone was very accomodating, helpful and kind. They provided me with a loaner similer to my car so it was easy for me to drive. Thank you.

Vivian

30 de abr. de 2014

Service rep. Eric Willis was great. The work was done in a timely manner and the waiting area was very comfortable, clean and convenient.

Carla

28 de abr. de 2014

The guys in the service area as well as the ladies in the cashier's office are always friendly and helpful.

Harvey

28 de abr. de 2014

Picked up CTS 14 for three year lease. Sales rep, Cheryl set up many features with me in the drivers seat. Now, with the manual, I am learning features one by one. Very complex for someone who doesn't have a smart phone or use an ipad.

Kathleen

26 de abr. de 2014

Eric, in the service dept., was so wonderful to work with. He took care of everything for me. I was very satisfied.

Gerald

25 de abr. de 2014

Always feel welcomed. Chris offered to pickup my XTS when the oil reached 20%. Though I do not need that service, I do not believe any other dealer would have made such a considerate offer. My thanks to Chris for his thoughtfulness.

Lelah

24 de abr. de 2014

I always have a great experience at Voss . Eric is always so polite and helpful. The service on my Cadillac done by Derrik, was perfect..no problems what so ever. The cashier was kind and helpful. I would definitely recommend Voss Cadillac to someone else.

Darren

24 de abr. de 2014

Erick is fantastic and one of the main reasons why I would consider buying another car from you. His customer service is exceptional. One complaint: Everytime my car is washed after service, it is not dried properly leaving water spots and streaks.

Reginald

21 de abr. de 2014

I was here for the GM recall of the 2013 XTS. The work was completed in less than one hour which was really nice. Everything went very well.

Grant

19 de abr. de 2014

The issue with my car was diagnosed very quickly and the car was fixed the same day. The issues were explained to me so I could understand exactly what was happening and why. My service advisor Terry was very personable and very helpful throughout the whole process. Even though the service done was expensive it was an enjoyable experience dealing with Voss Cadillac. I will only have my car serviced there.

Nancy

19 de abr. de 2014

Mr Leigh was very helpful and professional in helping me pick out my new car. Because of the great service, I received I will recommend him to others in the market for a new car

Robert

19 de abr. de 2014

Performed brake recall fix in less than an hour. DamianDenney came over and we had a very nice chat. He's a god guy! Everything was fine!

Mary

19 de abr. de 2014

Pete has always been a great help in my last 3 lease choices. Paul has followed through very well, too. LOVE my Cadillac experience with Voss.

J Rodger

18 de abr. de 2014

The young lady that worked on my car, went for a ride with me to see that I was satisfied with the job she had done.

Richard

17 de abr. de 2014

# 1 Answer was Excellent!! It took less then 45 minutes,my car was washed and ready to go.I rate this job a 10 .

Cory

17 de abr. de 2014

My sales associate was very helpful. She treated us like family and was very knowledgeable on the many vehicles that were avaliable at Voss cadillac. As a younger family we don't always get the same treatment that I believe other, older couple recieve. I will continue to look at cadillac for future vehicles when my new ATS needs replaced.

Mary-Jean

16 de abr. de 2014

Terry took care of me. He was very pleasant and efficient. The service was excellent and very fast. I was very pleased with my first visit to Voss. Thank you.

Charles

15 de abr. de 2014

I was met and processed very professionally. The anticipated time for the repair was good but the work was completed 30 minutes early. Good job.

Brenda

10 de abr. de 2014

Voss Cadillac has been our service provider since we first leased a car from them and once we bought our DTS from them, we trust only their service department to take care of us. Great job!

Brandon

8 de abr. de 2014

I have received absolutely oustanding service from several folks at this dealership. I want to name 3 in particular that were truly exceptional. Bill Vari, who sold me the vehicle, has been in touch just see how I was enjoying the car and if I had any additional questions. Eric in Service and Mary Beth in parts have also been phenomenal in the follow up of the service on my car and the accessories I ordered for it. This is truly an extraordinary dealership in all of the facets of this business I have had the pleasure to work with. Please give them all my many thanks and appreciation again.

Tresa

8 de abr. de 2014

Called on Monday and got my car in on Tuesday. In addition was able to pick up before noon. Last minute trip to WI and Eric got me handled immediately. He's always great.

Ted

4 de abr. de 2014

This was a routing service call for my 2013 XTS. Everything, including a recall issue, was taken care of in a timely manner. I was very satisfied

Linda

3 de abr. de 2014

Did Oil change and service on our 2000 Deville. Car have235.000 miles and run still like a sewing machine.We are very satisfied with Voss Cadillac service

Gregory

3 de abr. de 2014

Very positive experience overall. Brian Vanover was outstanding and is an asset to Voss Cadillac. I also enjoyed working with Damien. He was very professional & helpful. No pressure, but always there to answer my questions. Great job by both individuals.

Marlene

3 de abr. de 2014

It is always a good experience at Voss. Eric generally takes care of me and is always helpful. I always feel confident that everything that needs to be done is taken care of.

Derrick

31 de mar. de 2014

Voss Village Cadillac did an excellent job of informing me what needed to be repaired and providing me with a written itemized estimate. Voss Village Cadillac has serviced my car for four years. I have been very pleased wiyh the serivce they have provided to me and would recommend them to anyone.

Jolene

27 de mar. de 2014

Voss Cadillac has a staff that offers excellent customer service and knowledge on their vehicles. They are helpful from beginning to end, making you feel very comfortable in your new ride. They blew away the competition! I would say I will be back, but I love my SRX too much to trade it in any time soon!

Debbie

27 de mar. de 2014

It was an excellent experience. We were treated like we were long lost friends. The service was excellent. I was more than satisfied with the results of the service. The detail work was fantastic. I could not believe how the paint finish on my carlooked.

Fredricka

26 de mar. de 2014

The work was done well, and I got a real surprise! I was out of there quicker than I thought I would be and the bill was UNDER THE ESTIMATE GIVEN TO ME, BECAUSE IT WAS DONE IN A MUCH QUICKER TIME THAN THE ESTIMATE! I LEFT VERY HAPPY WITH MY NEW MIRROR INSTALLED IN MY PASSENGER SIDE MIRROR THAT HAD BEEN SMASHED BY ANITEM FALLING OFF THE RACK ON THE INSIDE OF THE GARAGE!

Jeffrey

20 de mar. de 2014

Bernard Leigh was excellent, he did everything that I have asked of him and more. One of the best car buying experinces that I have had. Thank you.

Frankie

20 de mar. de 2014

I didn't get the results I expected but I got treated honestly and fairly and now know that my expectations were beyond what could be accomplished.

George

20 de mar. de 2014

On time. Completed all tasks agreed to. Price for services was less than estimated. Very courteous reception. Everyone in the shop was friendly. The reception area was spotless. The same friendly and professional service continued through paying my bill. I'm comforted knowing I have this exceptional team to look after my Cadillac.

Gary

12 de mar. de 2014

i CALLED THEM AND THEY WERE ABLE TO GET ME IN, I didnothave time to do it my self and i did not trust any other place because you can lose info on radio and i did not have time forthat

Carol

12 de mar. de 2014

Everyone is friendly and courteous at Voss. Thanks for the car wash along with the inspection and tire rotation. I was out in less than 40 min.

KDOwsley

11 de mar. de 2014

Working with Damian to purchase my SRX was very professional and enjoyable.

Grant

9 de mar. de 2014

The service advisor I dealt with was extremely helpful and was able to get my car back to me in a few days as promised.

Reginald

8 de mar. de 2014

Always a good experience at Voss. I feel like I have a great team to take care of my 2013 XTS anytime I need them.

Donna

6 de mar. de 2014

The service department always takes care of my repairs promptly & professionally. They also make sure that everything that I request is checked out and handled. They also make sure I am provided with transportation if needed.

Ron

2 de mar. de 2014

Treated great, great salesman (Bill) would and will go back. Ron

Joel

2 de mar. de 2014

Everything was great as usual until I checked out and was told I owed quite a bit more than I usually pay for just an oil change. I asked if my $5 off coupon was included and she told me there wasnt one. I told her I gave it to the advisor but he apparently never included it in my invoice. She took it off anyways. The total was then still higher than normal. The clerk looked over my invoice and stated I got the drive sure oil change and it was about $6 more. I inquired as to what that was and why I was never told about it since I only wanted a regular oil change. She stated she didnt know why I was never informed about it from the service advisor. She stated I had to pay for it and she couldnt take it off. I was very upset about this and couldnt find the advisor when I was leaving to confront him about what happened to my coupon and why he charged me for something I didnt ask for or even need. I feel I was taken advantage of, something thats never happened there before. I can assure you I will request another advisor next time. Something needs to be done with the advisor to let him know what he did was wrong.

Deborah

28 de feb. de 2014

Very professional. There is still another key remote I have not received. I received only one. If you could send to me at your earliest convenience, I would appreciate it. I love the car! Thank you. Debbi Hornbrook

Kevin

26 de feb. de 2014

The service manager Steve and the service advisor Eric( ?)were very accommodating and helpful in scheduling and meeting time constraints I had for meetings. The service team and billing clerk were very efficient. The car ran great and the service was performed very professionally.

Patricia

22 de feb. de 2014

I called at 7:35 AM and asked if they could do an oil change while I waited. I got to Voss at 8:20 and they finished by 9:00 AM, so I wasn't too late for work. They even washed my car!

Raymond

21 de feb. de 2014

worked with eric in service and as usual, the service was stellar. Eric would be great in a mgmt. position. He represents voss with a high level of professionalism.

David

19 de feb. de 2014

As alwyas a gret experience. The staff got me in right away when I told them I had a Check Engine light on.

John

18 de feb. de 2014

Came in un-announced and was able to have my vehicle serviced. Timely and efficient! And the car was even washed with all the nasty weather we have had! Great Dealership Great Team!!

Jeffrey

17 de feb. de 2014

Peter Tousignaut did an excellent job providing me info online and had all the paperwork ready to go when i visited the dealership. Our salesman Tim was informed about the CTS and was not too pushy. The buying process was very painless.

Anna

16 de feb. de 2014

The crew does just what is needed and, if a condition should wait, the crew suggests "how long". I found honesty, integrity, sincerity, competence, and compassionate understanding.

John

16 de feb. de 2014

Eric in service was very accommodating getting my vehicle in even though they were very busy and my service was still very efficient. Great service and while I was waiting Tim Marks answered more questions about my XTS.

Richard

15 de feb. de 2014

Well received upon arrival. Went over the service to be done and the gentleman in the service center was very careful to discuss each item they would take care of. A very good experience on my part. The service was well taken care of. No exceptions

Carol

15 de feb. de 2014

Every person I have encountered at the Voss dealership has been helpful, polite, knowledgeable and friendly. I can and do recommend the dealership at every opportunity.Several of my friends are loyal customers also. We love the cars but come back for the excellent service.I have full have confidence that I can come to the dealership with any question or concern and have them answered or fulfilled to my complete satisfaction.

Patricia

15 de feb. de 2014

Always a friendly greeting,prompt and efficient service. Voss employees always take extra good care of their customers.A great place to do business

Vicki

15 de feb. de 2014

From my phone call to the dealership, the experience was timely, professional and a comfortable experience. Tim Mark found what I needed and we made a deal with no unsettling haggle or back and forth negotiations. The deal was right and it happened. Pleasant experience.

Paul

6 de ene. de 2014

I wanted to surprise my wife with a new car for Christmas. Cheryl did a fantastic job of exceeding my expectations. She put all the pieces together (car on time), then went above and beyond with a surprise celebration of Voss employees with song, pictures, and a gift basket when I brought my wife to the dealership - exceptionally well done!

Theda

2 de ene. de 2014

My experience was excellent in all ways. Mr. Bernard Leigh, Sr. was very helpful to me, and provided all information needed to fulfill what I needed to know in order to decide upon lease vs purchase. Love the car. Thank you.

Paul

31 de dic. de 2013

Extremely knowledgeable sales staff. I talked to several other dealerships in the area and none were anywhere near as technically knowledgeable about the specifics of the vehicles (which is most important to me) as the staff at Voss. Specifically I would like to thank Pete Tousignaut and Damian Jenney for there professionalism and courtesy. I would gladly purchase my next (3rd) New Cadillac from Voss.

Christopher

31 de dic. de 2013

Thanks to Tim and Brian in helping me get into my new CTS! Both were extremely helpful and answered all my questions. This is my first Cadillac and rest assured.....it won't be my last.

Ginger

24 de dic. de 2013

I used the online option to schedule my service appointment and found it to be quick and easy. I received a confirmation email, which I found to be convienient to add to my digital calendar. Eric was my service advisor and think he is awesome! Check in was quick, he kept in communication, and explained in detail what repairs needed to be done and the costs associated.

Young

23 de dic. de 2013

I drove 2004 Cadillac SRX V-8 for 9 years. I test drove 2014 Lexus RX 350 and 2014 Acura MDX , did not like them. I came back to purchase a new SRX again. It is a great car giving you a feeling of comfort, luxury and easy ride. Signing the purchase contract electronically on a built in desk surface screen was nice. I wish I had the system for my business.

James

17 de dic. de 2013

Service at Voss has been very good. The problem that i have is that the car requires as much service as it has. It seems that wheel bearings should not go out at 65000 miles and that there is a design problem or a supplier problem. Either way, the likelihood of me purchasing another Cadillac product gets slimmer with each service call.

Lois

17 de dic. de 2013

Voss quickly responded via on-star phone, told me when to expect service man. I got car started before he arrived so drove to dealer where battery, etc was inspected immediately and within 20 minutes was on my way home.

Coley

13 de dic. de 2013

EXCELLENT VISIT TO GET OIL CHANGE. ERIC AND TEAM DID A GREAT ,QUICK AND EFFICIENT JOB. THE CASHIER STAFF WAS EXCELLENT AS USUAL, THE YOUNG BLOND CASHIER IS ALWAYS IN A POSITIVE MIND FRAME AND THAT IS SO IMPORTANT TO PEOPLE.

Miriah

13 de dic. de 2013

Robert Stewart has been my service consultant the last few times I have brought in my Cadillac. He is SO wonderful! He is always helpful and goes out of his way to make my experience easy. Thank you, Robert.

Michael Freil V.P. of Operations HSI Security

13 de dic. de 2013

Very efficient, customer service was great. Body Shop man. Bill Ritchie was very pleasant and took care of my needed repair. He also lined up the rental car for me. After repair was made, Huyndai Sonata came back like it was brand new. Great job...great customer service.

Mark

6 de dic. de 2013

Voss Cadillac goes to great care to select front line employees that in turn make the visits to the dealership a pleasure . I was greeted by the service manager and made to feel welcome and directed to the lounge where once again I was warmly greeted by Jesica and made to feel comfortable with updates to repair status.. Thank you Voss Team , Well done!Mark McCarthy

Brian

5 de dic. de 2013

I have received nothing but top notch service from Voss Village Cadillac from my salesperson, Benard Leigh, to the sales manger, Brian and service dept. It's this type of service and attention that would make me a repeat customer. Thank you,Brian Smith

Allen

17 de nov. de 2013

Dealer pick me up in Columbus and drive me to their place. i bought the ATS which is a really cool car. It was a really good experience overall.

Teresa"SteelersFan"

23 de oct. de 2013

Prompt service. Friendly staff, Charlie was very efficient. Great experience

C"T"

20 de jul. de 2013

voss Cadillac has a great service staff and I have not only my vehicle serviced here but my kids also service their vehicles at this dealership. the service staff and cashiers are very customer focused. I would recommend this dealership to anyone desiring fast efficient friendly service.

JReineke

11 de jul. de 2013

The service team at Voss Village Cadillac were courteous and professional. The work on my car was completed in a timely manner and done right the first time. I'm very happy with my experience.

Rick Snider

14 de jun. de 2013

Special thanks to Paul Martin, Steve Bastian and Kyle Clark who made my repair experience into a wow service call. I was overwhelmed by their prompt professional care. The communication and overall experience exceeded my expectations!

Harold and Marcella Penny

13 de jun. de 2013

We have never had a dealership treat us like Voss Village Cadillac - meaning - excellent treatment! Not just Rick Stanaford, the salesperson, but the rest of the staff that work there. It is like a family working together. We are very pleased with our CTS and will continue to deal with Voss Village Cadillac. Also, we are passing the word along about the excellent salesmanship we received.

RBanker

22 de may. de 2013

Bernard did a great job in presentation of the vehicle and made me comfortable through the entire process.

The Blackstone Family (Dick & Evelyn)

21 de may. de 2013

Have been at many dealerships buying family cars during my time. The experience and first time visit to Voss Cadillac Dealership was sear pleasure for my wife and I. The people at Voss treated us with great respect and delievered to us the Cadillac (used) we so desired. Handled EVERY detail from showing us, dealing a trade, transactions and taking time to show all the features on the automobile we purchased. AGAIN in a way and manner we felt like special customers. Sales Representative, Tim Mark is an outstanding professional, most helpful and concerning indiviidual as well as all of the Staff Personal we had contact with. We ARE Well Pleased With Our Caddy And Voss Cadillac! We Will Be Back!!! The Blackstones (Dick & Evelyn)

Bill

24 de feb. de 2013

Very easy to do business with. I live 2 hours from the dealership and did not want to make the trip there if the vehicle was not what I was looking for. The salesperson, Pete, was great to deal with on the phone and gave me a very accurate description and condition of the vehicle I was interested in. He was also very pleasant to deal with in person and presented the vehicle very professionally. I will definitely continue to do business with this dealership and Pete.

Caddy40

21 de feb. de 2013

Excellent experience with sales and finance. Very polite and thorough. Car looked immaculate at delivery.

Old Car Guy

1 de feb. de 2013

Bill was very helpful and professional. Brian was easy to deal with and I was happy with the deal we reached. Transaction was handled with integrity and professionalism.

Juan V

30 de oct. de 2012

I saw the right car on their website so I had to make a jump on it. Only one little problem, 2400 miles away. I did the research on the vehicle and sales person was very helpful and cooperative. He was answered all my questions and sent me additional pictures. I made the purchase and now I'm just waiting for the vehicles arrival. Very helpful sales and finance dept.

Ronald

17 de jun. de 2012

Integrity! They do not know the meaning of the word. I paid for a new transmission, they handed me a warranty. The transmission failed within the warranty period and they failed to cover their warranty. This cost me thousands of dollars.

Cady lover

17 de mar. de 2012

This was the first time that I have purchased a vehicle where everyone from the sales staff to the finance manager where very professional and did not preassure me at all. They understand what repeat business is all about. The way they treat customers speaks volumes to how the owners run their business. A first class operation.

black cts

2 de sep. de 2011

We purchased our CTS from Pete Tousignaut - he is the consumate car guy. Not just sales, but a true automotive enthusiast. Great to work with and we got a tremendous deal. Helpful after the sale as well. Service is clean, quick and professional at this dealer. We recently went in to look at a used Ridgeline my wife saw online. Pete took us for a test ride and then showed us an even better deal for what we were needing, a used SRX that was cheaper and had many more features than our original choice. He listened to what our requirements were and matched them. Can't say enough good things about Pete and Voss. John and Kim

Hoosier Fan

27 de ago. de 2011

This was our first experience in purchasing a Cadillc. We were looking for a "like new" vehicle with low miles. We visited Voss Cadillac in Centerville, OH to look a a vehile we saw on their website. The entire experience was friendly, first class and no pressure from our salesman Tim Mark. We also meet the dealership general manager Brad Voss who was also very friendly and made us feel welcome at his dealership. We traded in our vehicle for a fair price and felt we received a fair price on the Cadillac.

Disappointed

21 de ago. de 2011

I was not impressed with the buying process. It took about 4 hours to negotatiate and process some loan paperwork. The negotation only took about 15 minutes, the rest was waiting on their finance department to complete the paperwork. When I finally got in the car to drive away, i had to go back to the dealership becuase there was a sticky residue on the drivers side carpet that was under the shop mat. That took another 20 minutes. overall, it was about 6 hour odyssey.

Cadillac Owner

16 de ago. de 2011

I recently visited Voss Cadillac searching for a used Escalade. I had been to several dealerships but none compared to the customer service I received from this dealership. I felt welcomed and that my business was appreciated. My salesperson listened to my needs. It was a very low pressure transaction. I highly recommend Voss Cadillac. I won't buy at any dealership again.

Not a customer of Voss

2 de jul. de 2011

The manager (Brian) by his own words sold a vehicle I was already in the process of buying because he wanted the other person to have it. We had a heated argument. I reported the insident to Mr. Voss who never called me but instead had Brian call me. Brian appologized and said he wishes he would have done things differently and that he would personally find me another similar replacement. After that I never received another call from him. I followed up several times over 3 weeks with no return. My experience;I received was poor treatment in the beginning, poor follow through after that, and promises made with no intention to fullfil them.

WALLY

15 de jun. de 2011

My salesperson at the Loop Rd Voss called Voss on 725 (5 minutes away)on a specific vehicle and was told it was available. I arived within 5 minutes . We loved the vehicle, expressed an interest to buy it that moment but wanted to go for a test drive. Salesperson went to copy my license. When he returned he stated he was sorry but someone from earlier who left just called and now wants to buy the car. The manager Brian told us it wasnt sold when I entered the lot or even when we were waiting to take it for a drive. Nonetheless he committed the car to the person on the phone. He said he knew he was going to upset one of us and decided it was me. Since the vehicle was just marked down considerably I believe the other person, was a preferred customer, a friend or family member and Brian called them after he realized we were buying it. This was humiliating and against all sales protacols. In other words loose a customer with checkbook in hand for a be-back that left once and was now on the phone. Nothing Voss could do could ever make me consider purchasing from them again in the future.