New Ford Owner!

13 de jun. de 2016

I didn't have intentions on buying a car so quickly. I thought I was interested in the Ford Escape 2015 but when my husband and I went to the lot he showed me the 2016 Ford Fusion Se. I had a wonderful experience looking at several vehicles from Brandon one of the sales associates. So after weighing all my options I decided on the Fusion. The next day Cedric Huff the finance manager sealed the deal. I have an amazing interest rate and overall the quickest and most professional experience with me buying a car. I've owned Hondas, Dodges,Toyotas and now a Ford! I'm very happy with my choice and love my Fusion. Thanks to Brandon and Cedric at Wade Ford in Smyrna, Ga for all your help! #happyfordowner

Tom R

10 de jun. de 2016

I worked with Nathan. He is a great person and handled the process flawlessly. I have 32 years experience buying cars. They are by far the best at price and process. I'll be back for sure.

Steve J

10 de may. de 2016

Service appointment was a great experience. Waiting time for service completion was very good. Services expected were performed. Waiting area is very comfortable with Wifi available.

Rebecca England

8 de may. de 2016

Upon arrival my check in was prompt and efficient. The waiting area was comfortable and check out was simple.

Gene Reisdorfer

7 de may. de 2016

Cashier was not at the window, and talking with her friends.

DisappointedInWadeFord

6 de may. de 2016

Wade Ford Experience, January 2, 20161.My friend and I arrived at Wade Ford at approximately 3pm and requested to meet with the Sales Manager. We met him and discussed the vehicle we were interested in. I saw the vehicle on cars dot com and read the positive reviews of the dealership. I also was impressed with the Wade Ford website and customer reviews. 2.The Sales Manager assigned our salesperson who brought the vehicle to the front and the three of us took a short test drive.3.We returned and began negotiating the price. The salesperson brought us a price. We countered with a printed price from FiveStar Ford on the same Base Mustang with 6 speed and 6 cylinder for $X. Scott came out and had bad words for FiveStar stating they would only give this price with a Trade in and they get unhappy customers from FiveStar all the time. I countered with another printed price from Nalley Ford on the exact Mustang for $X plus $500. Scott went to look up the price on their website. Scott returned and approved the deal. I asked The Sales Manager if there would be any additional charges or fees?He said no additional charges or fees. We shook hands on the deal. 4.I informed Nathan I wanted the $500 cash back and the .9% Ford financing for 36 months. He provided the application and I began completing the paperwork.5.We waited for over 60 minutes after the paperwork was complete to see the finance manager. During this time, the Sales Manager came out and said they could not do both the $500 cash back and the .9% financing. My research prior to the purchase showed both were available. He said they would offer 2.34% financing. He said it is a better deal for me to keep the $500 rebate and go with the higher financing. 6.The next day after Church, I was reviewing the paperwork and saw two additional charges on the yellow sheet: one for $599 for paperwork and one for $199 for Etch for a total of $798. I had two thoughts:First, I immediately thought back to my question to Scott, Will there be any additional fees or charges? The question for which he replied, no additional fees or charges. I called my friend who was at the dealership with me and she confirmed my question and his response.Second, the charges for $798 were not explained or mentioned to me during the transaction. I was and continue to be very disappointed with Wade Ford.

Elizabeth Deegan

6 de may. de 2016

Courteous professional staff. Purchased a 2015 Mustang GT rag top. My 65 year old wife is 17 again.

RyanFromNashville

27 de abr. de 2016

I worked with Nathan over the phone and got a deal done with no haggling needed on a Saturday afternoon. I'm from the Nashville area and I found that it was far less of a hassle to buy my new Ford Explorer over the phone than it was going into a local dealer where I was forced to haggle and sit there while I waited for the local sales guy to get "manager approval" and still didn't get anything close to the price I got from Wade Ford. With Wade Ford I already knew I was getting the lowest price for any similar vehicle in the entire Southeastern United States, so I simply told them I wanted a vehicle, printed/signed/scanned and emailed the necessary verification documents, and met my salesperson in Chattanooga the very next day to pick up the car and sign paperwork. They would have delivered directly to my door, but Nathan offered to meet me half way (on his day off) at no extra charge.

vqv356

19 de abr. de 2016

Maybe the new car portion of the dealership is great, but the used car portion is horrible. They tried to sell me a car that was not like it was advertised. Nowhere on the website did it say the Lexus GS460 I was attempting to purchase had a dent on the right fender, broken side view mirror, cracked grill, no hood release lever, bent bumper, no spare tire, and chipped windshield, but that's exactly how the car was. I traveled two hours for this car and spoke with Maurice on numerous occasions before making it to the dealer. He claims he had no prior knowledge of the damage to the car. His excuse was, "... it's a used car." That is no excuse for what he tried to sell. To top it off, he supposedly went to ask the manager if they could drop the price. According to him, the manager would drop the price by $1,000.00 but the cost to repair the car would be around $3,000 - $4,000. He even said they could fix the damage, but then I would have to pay more for the car, which in my mind means he knew of the damage. So now I'm left with no vehicle all because of this shady business. Beware before purchasing from here!

Alexis

17 de abr. de 2016

The staff was very friendly and willing to help me find a car that suited my needs!

Abby Anderson

15 de abr. de 2016

I purchased a f-150 and I couldn't be happier.had a few little problems with some trim pieces and service department was extremely helpful in ordering the parts and getting it taken care of I honestly couldn't ask for a better experience. Thanks forced all you do and keep up the good work! !!!

Thomas Mccullough

13 de abr. de 2016

I have been dealing with Wade Ford since 1982 (10 vehicles) to include all servicing of purchased vehicles. I have never been disappointed or displeased with their service.

Patricia Berryhill

11 de abr. de 2016

Jason is always courteous and helpful. No complaints at all.

Susan Freeman

9 de abr. de 2016

The staff, including Creed, was extremely helpful. I could not have picked a better place to buy my very first car! Thank you guys for everything.

Ronald Oneal

8 de abr. de 2016

I took my 2015 Ford Escape in for it's normal 5K mile oil change and check-up. All was fine and I want to thank Eric Gantek (Service Advisor) and his team for such a pleasant experience. Also an unexpected positive experience was when Eric present me with a Food Voucher at his Dealership's Cafe. NICE TOUCH.Ron O'Neal-Customer for Life.

Daren Boaz

7 de abr. de 2016

Service was great! Excellent Staff and very helpful! Highly recommend over any ford dealer in Atlanta!!

Shirley Gwinn

1 de abr. de 2016

I have a horrible driving 2012 Ford Focus! I told salesman,finance mgr,service advisor and gm but no one seems to care. This vehicle have a terrible shifting problem! Ford is aware but have not tried to replace vehicle. Was told to keep driving until the warranty expire! This vehicle drives like crap!

Deborah Amanze

1 de abr. de 2016

At Wade Ford they give personalized service to their customers.

Alvin Lee

28 de mar. de 2016

I had a rattling noise coming from my front right tire. This was my third trip to the dealership about this noise. My service technician (Eric Gantek) made his mission to find out what was causing the problem. Eric and the mechanic found the problem and had my truck fixed very quickly. Thanks Eric and fine people at Wade Ford.

Kentareya Williams

28 de mar. de 2016

THE SERVICE REP JERALD SPARKMAN WAS VERY HELPFUL. HE DID HIS JOB WELL DONE.I WILL ALWAYS GO TO HIM CAUSE HE GAVE ME GREAT CUSTOMER SERVICE. PLEASE RECOGNIZED HIM.

Herman Moore

21 de mar. de 2016

EXCELLENT 5 STARS ++++++++++++++++++++++++++++++++++++++++++

Jamie Conn

21 de mar. de 2016

Love! Love! Love! Wade Ford!! Always excellent service. We have only worked with wade since 1987!!! The absolute best is service!!!!

Bobby Slay Jr

21 de mar. de 2016

Eric is a great service manager!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Brett B

29 de feb. de 2016

I am very pleased to have had the opportunity to do business with Wade Ford. From start to finish of my purchase of a 2016 Ford Fusion it was professional, informative, and drumroll........FUN! My sales rep, Doug, took very good care of us. Answered any and all questions I had promptly via phone, text, and in person. The best part about the whole process was that in no way shape or form were they "pushy". They allowed my wife and I to make all decisions on our time. It's not like I just went in there one day, picked out a car and drove it home. They knew my price range, showed me several options, even allowed me to test drive several trim levels until I narrowed down my wants and needs. Over the course of several weeks, when we were ready to trade in to a new Fusion, Wade Ford had the perfect car available for us. They checked all the boxes, and did it at a price that couldn't be beat. I am a savvy shopper, so I checked all around looking for a better deal. Couldn't find one...actually Wade Ford came in $600 less than the closest competitor. It is a good feeling knowing you can trust a dealership, because I plan on owning my car for years to come and I am confident knowing that the staff at Wade Ford will take care of me. Thank you Doug, Chris, and Richard for all your time to make this a wonderful car buying experience. It was a pleasure meeting all of you.

Luis Garcia

22 de feb. de 2016

I have been trying to fix this issue on my car for more than a year taking the car to gwinnett place ford. First time coming to this dealer and I think they did it. Thanks.

Richard Hunter

22 de feb. de 2016

Pete Stewart is very helpful and knowledgeable. On this visit I also met Eric Gantek who was also very helpful.

Travis Webb

20 de feb. de 2016

Great sales team and a very nice dealership. I will definitely be back.

Atlanta Movie Tours Inc

19 de feb. de 2016

Outlaw, Gary and Richard were excellent!! We were in the market for a new Transit 350 for our tour business in Atlanta and had pretty specific requirements and they were able to help and make the process easy for our company. We already use Wade Ford for service for another smaller Transit in our fleet and Josh and his team take good care of us on that side!

Cristina Grasso

18 de feb. de 2016

I bought a 2014 Ford Escape. I love the car. The staff was amazing and went out of the way to make me feel welcome.

Rikki Williams

17 de feb. de 2016

I purchased a Ford Taurus. The service was excellent and the staff was very helpful.

Stephen Stull

15 de feb. de 2016

Josh was very helpful in determining the cause of my issues and was quick to put a solution in place. My salesperson even stuck around after he was off the clock to make sure that I was taken care of. I can't say enough about the service and sales department at Wade, truly a terrific asset to their business.

Kathleen Gaertner

9 de feb. de 2016

I recently had my 2013 Ford Explorer serviced for a few warranty items. Eric was very helpful and thorough in making sure everything was fixed to my satisfaction and in a timely manner. Everyone at the service center was extremely polite and helpful! I have come to Wade Ford to buy my vehicles and service them for over 18 years! Never disappointed!

Bruce Williams

5 de feb. de 2016

It was a great experience and it was timely as well.

Linda Wilson

2 de feb. de 2016

I always get excellent service from Eric Gantek he's the BEST!!!!

Betty Walker

1 de feb. de 2016

Eric Gantek always takes charge of your problem or service needs. He provides a very good image for Wade Ford.

Robert Kelsey

1 de feb. de 2016

2016 Explorer Limited. Very pleased with the vehicle and the service. Very disappointed with Ford engineers placing the water pump where the engine has to be moved to replace it!!! What were they thinking???

Ruth Watts

1 de feb. de 2016

Traffic was hideous, I was late, but they were waiting for me with smiles on their faces. Wade Ford staff are so professional and courteous.

Nick Palermo

31 de ene. de 2016

Erik Gantel was my contact person and he was extremely helpful and knowledgable. He kept me involved with the entire process of what was happening with my vehicle.

Randall Pope

26 de ene. de 2016

Always a great experience at Wade Ford. No problems and friendly service staff.

David

26 de ene. de 2016

I bought a pre-owned work vehicle, the second from Wade Ford. Marty was extremely helpful and professional. Great dealership!

Michael Brasfield

26 de ene. de 2016

My experience was great. I did not have an appointment. My service was quick and very good. I was greatly pleased.

Jill Baker

25 de ene. de 2016

The main reason I continue to purchase vehicles from Wade Ford is their fantastic service! Rick is always able to answer questions, schedule visits, and make me feel like I am their number one customer! I LOVE working with Wade Ford!

v.exc

24 de ene. de 2016

I had a great experience at the Wade Ford dealership yesterday. I don't know any dealership that you can go to and get educated first before you buy a vehicle are even thing about getting one. They offered a credit and financing seminar which I attended and I received so.e great information from some educated men, Phillip from wade ford, Darrell from WALK 1380 radio station and even from another guy that was also there to get educated Mr. Shelby PM preview . They fed us an gave us great info to prepare us for our next purchase. So I thank all that was responsible For the seminar. Look forward to more seminars, and purchasing my next vehicle

Jeremy Jones

22 de ene. de 2016

The service staff was helpful. I did bring an issue on my vehicle that should have been operational prior to purchase. The responsibility was put back on me to get this fixed.

JS Collins

22 de ene. de 2016

2015 Ford Fusion. The sales staff and service department have been very helpful. I only had one incident when I had to wait a little longer than I would have liked for a part to arrive and for it to be installed. Other than that, my experience with Wade Ford has been good.

Sheldon Roush

21 de ene. de 2016

Didn't get all repairs done because of price. I didn't know there was a cost to giving an estimate.

Len Hallke Jr

21 de ene. de 2016

Jason Smith is an excellent Service Advisor. He kept me informed about the status of my repairs and was very clear on what was required and what the cost breakdown was. I would definitely recommend Jason and Wade Ford to others.

Anthony Llorca

20 de ene. de 2016

I purchased my 2008 F150 Lariat new from Wade Ford. Over the years, I have all my Ford trucks and cars serviced by Wade Ford. All the Service Representatives are top-flight. Typically, I deal with Eric Gantec who began his work career at Wade Ford about 15 years ago. It is amazing how knowledgeable Eric and the rest of the staff are about the Ford line of products when you consider how the technical, mechanical and electrical parts have evolved over time. You can expect a quality repair and / or service every time.

Willard Leatherman

17 de ene. de 2016

I just purchased a 2015 Ford, F-150 Supercab. Gary Austin, Wade Ford sales rep, was great. He did not try to sell me something I did not want. I got the truck I wanted at a price I was willing to pay. Heavy discounts really lowered the final cost. I've already received lots of compliments on my purchase.

Edward Goeters

17 de ene. de 2016

They did what they told me they would do in the time they said they would do it. Excellent customer relationship by all the people that were part of the service. I brought my car to them and they drove me back home, then came and got me when the car was ready. Great service !!!

Grover Tatum

15 de ene. de 2016

THE SALESMAN WAS SO INFORMATIVE, FRIENDLY, BUT NOT PUSHY. HE ANSWERED ALL QUESTIONS ASKED AND WENT OVER AND BEYOND TO MEET OUR NEEDS FOR A TRUCK. THE ASSISTANT MANAGER WAS SO NICE TOO. EVERYONE WE MET THERE WAS SO FRIENDLY AND KNEW WHAT THEY WERE TALKING ABOUT. EVERYONE MADE OUR PURCHASE SO PLEASANT, EASE AND COMFORTABLE. WE HAD TO TAKE IT BACK TO GET STAIN OFF DASH AND MET THE PEOPLE WHO DID THAT. THEY WERE SO NICE AND DID A GREAT JOB TOO. WE WERE VERY WELL SATISFIED AND FELT SO GOOD ABOUT OUR VISIT AND PURCHASEAT WADE FORD GREAT JOB

Richard Hunter

13 de ene. de 2016

Nic Odom was very honest and patient with me and made the experience positive.

Thomas Rooney

12 de ene. de 2016

brake warning indicator light was coming on intermittently on instrument cluster. I knew the brakes could not be worn out due to low mileage of vehicle. Tommy Powers first tests led him to believe a mew instrument cluster might be needed to correct problem, but with further diagnosis and tests he corrected the problem by disconnecting and reconnecting numerous sensor plugs. No cost to me, covered by warranty.

Jimmie Randall

11 de ene. de 2016

great service, 2010 Ford F-250 diesel, oil change and filter

Michael Sloan

10 de ene. de 2016

I am a Costco member and purchased through the Costco car buying service. Everything g from the first call to the dealership to vehicle delivery was handled professionally and far exceeded my expectations. This is how car buying should be!

Pamela Cargle

10 de ene. de 2016

I am always happy with my services at Wade Ford. Everyone is always very nice and helpful. Please keep up the great work.? I will always keep coming back.

Fleming Thompson

4 de ene. de 2016

The service I received was great, Eric was my service rep. I have recently experienced the loss of my sister, called in and advised Eric I needed to reschedule the repair; he assured me that was not a problem. When I brought my vehicle in about two weeks later, he remembered and offered his condolences. This spoke volumes to me and left a lasting favorable impression. I commend Wade Ford for having compassionate and caring employees like Eric.

Edger Green

31 de dic. de 2015

I was very pleased with the service dept. For the first time (after 2 routine service visits) this year, they provided a loaner vehicle instead of using Enterprise Car Rental. My my past experiences with Enterprise car agency they provided have not been good. So I am happy to hear that Wade Ford will now provide a loan vehicle if needed when service/repair is required for an entire day. The staff/technicians in the service dept. are very professional and friendly.

Sam Pettway

30 de dic. de 2015

Wade Ford took care of my routine maintenance issue on short notice at no inconvenience whatsoever. Happily, this is the level of service I have become accustomed to during my three years as a customer.

Sharon Crenshaw

28 de dic. de 2015

I had an issue to arise that caused my credit rating to fall, so I was skeptical about buying a var from a Dealership. I put in a couple of applications anyway and received a call from Mr. Creed Parnell, it was really the BEST car buying experience I have EVER had, he was honest and upfront, hr explained what my challenges were and what I was facing, he then turned around and MADE it happen, I rode of in 2012 Ford Fusion with plenty of bells and whistles, Thanks Creed Parnell and the wonderful team that helped to make it happen, Wade Ford your team was GRRRREEAAT? THANKS!!!!!!

Maryann Carroll

24 de dic. de 2015

Had some body work done on the F150. Rusty in the body shop was a real pleasure to deal with. The workmanship was excellent.

Tony Cranshaw

22 de dic. de 2015

They were very good and they got me in very quickly and the service was excellent.

Jerome Carter

21 de dic. de 2015

A1,you always do a great job.Service is always prompt and courteous.

William Chandler Iii

18 de dic. de 2015

I had a wonderful experience. Everything went well. Great staff and service!

scollura

18 de dic. de 2015

I was met at my car immediately upon arrival by Jerald Sparkman, my service advisor. The large flat screen monitor in the arrival bays had my name and appointment time posted correctly with Mr. Sparkman assigned to my service. The waiting room is comfortable. Cafe Wade is a nice addition, along with food and beverage options. The service was done efficiently, and Mr. Sparkman and the team bringing around the car were very courteous and professional. He reviewed all aspects of the service report and findings and all the actions they took on the car. As good of an experience as I've had from being a former Infiniti and Acura customer. Well done!

Larry Welch

18 de dic. de 2015

Great team - excellent service every time I go. Very satisfied with Wade Ford.

Corey Johnson

17 de dic. de 2015

superb excellent first-rate outstanding wonderful exceptional grand awesome

Frank Ferna

16 de dic. de 2015

After looking at all the Mustang GT's on both lots, the sales manager and salesman got me the one I wanted from another location. Four days later I still can't sleep all night waiting to be able to drive the car again.

William Waller Jr

11 de dic. de 2015

I always use the service department and they are always doing a great job

Renold Bridgemohan

10 de dic. de 2015

Love this dealership love the advisers clean seating area

Cokethia Smith

8 de dic. de 2015

For the most part I'm satisfied with the service I received at Wade. The only thing that I would change is better communication, when I dropped off my car I was told my car would be ready in 2 weeks but it went from 2 weeks to 3 months and the communication really wasn't there. I always had to call and check on the progress of my car so besides that it's the only thing that negatively impact my experience but I don't regret taking my car to Wade.

Pedro Ley

7 de dic. de 2015

An unscheduled visit due to a flat tire on my 2012 Ford Fusion. Left the flat for repair on the way to work & came back at 4 PM to get it. It was quickly installed & the pressure sensors reprogrammed in about 30 minutes. Very convenient.

Jason Nail

6 de dic. de 2015

Tom Lewis provided excellent service. The transaction was smooth and easy. I will certainly refer friends and family to Tom Lewis and Wade Ford

Maud Eeuwen

3 de dic. de 2015

It was quick and they have a nice area for you to wait. Friendly staff.

Sherrill Moss

2 de dic. de 2015

Great! Best service ever! thank you! we love Wade Ford!

Pamela Mitchell

2 de dic. de 2015

I contacted Wade Ford, and had the pleasure of speaking to Mr. Jeremy. I inquired about the Nissan Maximum, Jeremy was so helpful, I decided to change my plans and head to Wade Ford. Mr. Jeremy met I and my daughter with great customer service and professionalism. Everyone I encountered was great and very helpful. I would recommend Wade ford to family and friends.

Quintin Wingo Sr

1 de dic. de 2015

been with wade along time,we have purchase over 11 car from them.TEAM WADE

Steven Felger

1 de dic. de 2015

The whole experience was excellent. I called early on a Monday after a holiday and got an immediate appointment. I arrived early and was welcomed immediately and my car was serviced and completed within an hour of arrival and 15 minutes after my scheduled time. 20000 mile service plus recall work all done and at lower cost than expected. Will continue to use this dealership for all my car needs.

Valued Customer Abuck Enterprises

30 de nov. de 2015

Rick Cothran always comes through for us. The vehicle is completed on time everytime!

Denise Moore

29 de nov. de 2015

I was disappointed in the way the financing was handled. It wasn't until I was signing the paperwork that i was made aware the financing was NOT going through Ford, meaning the price of the vehicle went up an extra $500.00 from what the deal was made.I still have not received anything from Ford telling me why I was not approved, which I was assured from the finance person I would receive in the mail.

Donna Allen

25 de nov. de 2015

Staff at Wade Ford has always been excellent with sales and service! Thank you!

Valisa Ari / Valisa Burns

25 de nov. de 2015

My service advisor Jason is awesome. He makes the exprience very comfortable. I enjoy working with Jason..

Jay

24 de nov. de 2015

****HORRIBLE CUSTOMER SERVICE AND DISHONEST!!!!!! STAY AWAY.**** Trust me thier are other dealerships who would love to have your business and really take the time to help you with your major purchase. This dealership is not very customer service based. The salesman are only concerned about themselves and making a sale so please be cautious. This is a major purchase and they will want you to close the deal on the spot and will get very annoyed with you for asking questions. They do not like very informed shoppers who have done thier homework before going to them, because this will make them have to be honest and upfront which they do not like.My husband and I drove a very far distance to be treated like this was not very pleasant. We were so hoping to secure the car we wanted here today, but had some questions, which the salesperson gave us wrong information, but when we actually read what was on the paperwork, we found out that we would not receive the warranty that he had in fact stated, then he called over his other finance manager who will totally try to bogard you for your business and talk over you and you will not get a word in edge wise. When they see you are informed they will get annoyed at you and basically push you out the door and tell you " Call me when you make up your mind" Are you kidding me!!! Beg you to take our money after that treatment. Never!!!!!BUYER Beware!!!!!! ONLY CONCERNED WITH MAKING A SALE!!!!!Associates need to be trained on Customer Service, after all this is whose business you are trying to gain, so why not focus on the customer and let the sales flow effortlessly to you.

Elizabeth

20 de nov. de 2015

I had to drop my car off early and the staff had no problem accommodating me!

Jennifer Gantt

19 de nov. de 2015

Have always had a good experience at Wade Ford. Bought my 2014 fusion from there. I come from a long line of ford owners. My father was a foreman at the Hapeville plant. Two cousin one a superintendent at that plant and the other also a foreman. Service has always been great. Jason Smith does a great job for his customers. Had some problems with my tires, but Wade ford made it right. Will continue to use them and buy my future cars form them as well. My salesman Desmond takes good care of me and see's to it that I'm done right. Will continue to use him when buying my future cars. Thanks Jennifer Gantt

Jeffrey Stellinga

18 de nov. de 2015

Whole team was helpful and on time! Whole experience was a 10! Thanks Wade Ford...

Beverly Garriga

18 de nov. de 2015

Always get great service when I stop by to have the oil changed in my Explorer. Very friendly and always ready to help.

Bettye Pritchett

16 de nov. de 2015

Very comfortable waiting experience. Courteous Service.(I am not certain what the Title Box represents, since you have my name. )

Valued Customer Hughes Professional Carpet Cle

16 de nov. de 2015

It was apparent from the beginning that there was a respect of my time at the dealership. No one wants to spend hours at the dealership purchasing a vehicle! Though there were a couple of buyers ahead of me to go into the closing, they were extremely accommodating trying to make sure that the "right" football game was on while I waited! After signing of the paperwork, I could not drive the vehicle back with me that day, and I asked that they do a better job of detailing the vehicle before returning to pick it up. The vehicle really looked good upon pick up date, however, the upholstery was still a bit damp. Additionally, they had located and installed a new spare and provided a remote for a key less entry unexpectedly!

Robert Copestake

15 de nov. de 2015

The staff is friendly, helpful, knowledgeable and respectful of my time. Rick Conthran was very helpful in advising the process that they would follow to resolve an electrical issue. Thanks!

Janice Woods

13 de nov. de 2015

I Have a great experience each time I go to this dealership, if I have a problem the people in the service department is always nice and helpful from the manager Mr. Black the service person Quasi I know I didn't spell his name right but I hope you know Who I an speaking about, an the cashiers was great, everyone in the service Dept is nice.Thank youJanice L Woods

Patrick Dale

13 de nov. de 2015

I always feel the service team at Wade Ford is exceptional especially my service advisor Rick Cothran. My issue is with Ford and it is because of the poor reliability of my Ford Fusion Energy

Andrew Carros

11 de nov. de 2015

Not much to tell. I came in for service. I was greeted in a professional manner, you were expecting me and my needs were met. Thank you

Zachary Myers

10 de nov. de 2015

I had been telling my wife for almost two years that she needed to trade her car in. She finally decided it was time. She did all of the research on her own and test drove many of the cars while I was out of town. When she narrowed it down to Ford, Toyota and GMC...I went with her to test drive them again.Then I did some research on the dealerships in the area. We visited all three and I made the trip to Wade to discuss our wants and needs with Willie. From the beginning, he was great. Someone that I knew I could trust with our car buying experience. That is why we came to Wade last weekend and finalized our purchase.

Lawrence Perrino

9 de nov. de 2015

The brake light is still coming on. I question whether the items repaired are under my warranties and the 4 tires are worn when I've had the car less than a year.

Stephen Trocano

9 de nov. de 2015

very polite and helpful staff. Got multiple items completed in a timely manner.

R. Pettway

5 de nov. de 2015

The staff was excellent in obtaining the necessary parts, installing the parts and helping me.Thank you very much.

Valued Customer Waste Pro

4 de nov. de 2015

I am not local and have not been to Wade Ford since 2012. The place looks great love the changes you'll made with both waiting areas. Rick took care of my vehicle top notch as always.

Elaine Swartz

3 de nov. de 2015

2016 ford escape, quick and easy service. gave me great deal on my trade in

Zachary Mitchell

2 de nov. de 2015

Fast, courteous service. I will now enter a few more characters.

Robert Frazier

2 de nov. de 2015

Service was great, very thorough, very honest. Couldn't ask for a better service rep than Kwesi.

Trevor Andrews

31 de oct. de 2015

I purchased a 2004 Nissan Titan I received excellent service and staff was very helpful especially Jeremy who sold me the truck and Rick in the service department. I'm very satisfied with the I received at Wade Ford thanks.

Debra Firebaugh

31 de oct. de 2015

Ford Escape S. Service was great. Doug Rae is amazing, he was helpful, friendly, knowledgeable and patient. He could teach other sales people how to treat a customer, he was wonderful. My car was towed in for repairs and the cost with the age of the car was not worth it so it was wiser to buy a new car. Jason in service is also great. I feel I was treated fairly, given a good price for my trade and a good price for the Escape.

Ashby Sharpless

30 de oct. de 2015

As always the service team at Wade Ford took good care of my needs.

Kent Jones

28 de oct. de 2015

Purchased F150 from you some time ago. Have had it regularly serviced. No complaints. I find the process efficient and customer friendly. I definitely appreciate the improvements you have made to the waiting room over time.

Pinkesh Patel

27 de oct. de 2015

The service was fast, Wade Ford service tech took care of my F150 like they owned it.

Carl Ericsson

27 de oct. de 2015

Performed basic oil change and tire rotation as requested. Wait time was nominal.No problems. Thanks

Connie Rimes

26 de oct. de 2015

Previously, I had my tires filled with Nitrogen at Wade Ford. One tire had dropped to 30 PSI, and the other 3 were at 40 PSI. By the next morning, the 30 PSI had dropped to 24 PSI. Wade Ford inspected the tire and could not find anything wrong with it. They refilled it with Nitrogen. They were quick and friendly, and there was no charge for the service.

David Wise

25 de oct. de 2015

Everything went fine with my tire installation and Eric was very helpful.

Ivan Barrow

24 de oct. de 2015

wait time was great ?????????????????????????????????????????????????????????????::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

William Bailey

24 de oct. de 2015

Always appreciate Wade Ford service. took a little longer this time but satisfied with the results.

John Ratelle

23 de oct. de 2015

Very helpful staff - thanks! Very helpful staff - thanks! Very helpful staff - Very helpful staff - thanks!Very helpful staff - thanks!Very helpful staff - thanks!Very helpful staff - thanks!thanks!Very helpful staff - thanks!

Gregory Smith

23 de oct. de 2015

I have had nothing but incredible service since I bought my Ford Escape. Steve Ewing is a friend of mine and when I bought my car everyone has been nothing short of fantastic. I look forward to my service. Thank you

Quintin Wingo Sr

22 de oct. de 2015

had a battery replaced,thanks to rick advising me to stay to have it checked it save me a on road service call for a dead battery,,thanks rick

Roy Conley

22 de oct. de 2015

Friendly well trained staff. Routine service is handled quickly without issues.

Michael Maurer

21 de oct. de 2015

Eric Gantec was helpful and courteous. The service was finished in the amount of time he estimated.

Dennis Burgess

21 de oct. de 2015

I attended the Atlanta car show in the spring & test drove a F150 with the V6 EcoBoost engine & I was really surprised by the acceleration, handling & overall looks. I had planned on waiting until December to purchase a new truck. After much online research & even stopping to look, I decided Wade Ford had the best price, selection & was convenient to my job. I stopped by to talk to the salesman that sold my daughter her Mustang and Chris, the sales manager made me an offer I couldn't refuse. This was on a Monday & Friday, I became the proud owner of a new 2015 F150 XLT. I am really happy with the service and overall helpfulness with the Wade Ford team. I highly recommend Wade Ford & I make sure to tell everyone about the deal I got & the excellent service.

DeanMcN

21 de oct. de 2015

I had prompt service on my 2014 Escape recall visit. I had made an appointment; I was reminded of the appointment (and email is enough; no phone call was necessary, and I will tell service rep so in future).Opening the bay before 7, the helpful service team was ready to receive and process the car.Car was ready when I asked for it. Check out was smooth. Pleasant porter brought car to me.Everyone was welcoming and professional.

Adolphus Crenshaw Jr

21 de oct. de 2015

On the day before scheduled service, I called my service advisor Rick Cothran re: a transmission flush. Rick was able to get me in the following morning bright and early to perform the needed service. I would rate the overall service at this dealership as OUTSTANDING!!

Thomas Lemire

21 de oct. de 2015

The experience at Wade Ford was the best hands down. I have been buying Fords for over 35 year and by far you have been the best dealer by far. Your personal are the friendliness and don't pressure you. They treat you like a person not a sale for a car. In closing I would like to say that the salesman Steve Cole was the best in all my years. Keep hiring salesmen like him. Also just keep doing what your doing. Let the people feel comfortable on purchasing their vehicle.

Kurt Brandner

17 de oct. de 2015

Everything was fine except i didn't get a report about all the service work and break tests etc. but i also forgot to ask about it when i was getting the car.

Tony Goforth

17 de oct. de 2015

Always a pleasure to work with the wade ford service center. Only problem with the last time was the compressor was out and I could not get my tires rotated.

Sakeena Allen

16 de oct. de 2015

I came into the store with no appointment found out what was wrong with my car and immediately

Jacqueline Trent

16 de oct. de 2015

As expected I received excellent customer service at Wade Ford service department. My Service Advisor, Mr.Kwesi Asinia, is most outstanding and ever so nice. He understands the repairs I need to my 2010 Ford Fusion and work is completed to my satisfaction.The respect he shows for his customers is commendable. In addition, any staff personnel I come in contact with, from the time I arrive at Wade Ford until the time I leave, have made my experience pleasant.Codos to Wade Ford and Staff!!!Ps.love the new cafe

Eric

15 de oct. de 2015

Needed new computer programed after personal mechanic installed it. Made appointment over internet. Assigned to service manager who was in meeting most of morning returned call that after noon. First thing he did was apoligize for be in meeting, 5 stars for this, referred me to service rep to assist. This was day before service appointment so I can find out what to expect. Spoke with rep, car arrives next day. Service rep called informed me car arrived and when it will be finished. Called when it was finished and informed of such. Great service and communication for this I rate my service 5 stars.

Valued Customer The Westminster Schools

15 de oct. de 2015

Wade Ford is amazing. From sales to service they really take care our needs. Bill Franklin in sales always makes sure we get the best deal. Eric Gantek in service always maintains our fleet with ease. Thanks Wade Ford.

jen420

15 de oct. de 2015

I walked in to test drive a car I saw online during my lunch break and ended up leaving 3 hours later in a 2015 Edge. My sales guy, Doug, was amazing! He made the car buying experience so enjoyable. I seriously had the best time with him. Everyone I dealt with was super nice. I did a lot of research so I knew the exact number I should have been offered and it was right on point. They made sure I received all the special financing and incentives I qualified for. The price was great and was by far the easiest I have bought a car. I have dealt with other Ford dealerships in the past and the service I was given at Wade beat out all those other dealerships. I am a Ford girl. This is my third Ford and I will never go to another dealership. Wade has a loyal customer when it comes to me.

Danielle

14 de oct. de 2015

I had hoped to get my car detailed as well. The online scheduling lets you pick an appointment time but it does not notify the service person how long all of the work will take. I was fine getting that extra work done later. I just felt bad for surprising the service person.

Ronald Oneal

13 de oct. de 2015

Entire team is friendly, concerned about my reason/reasons for service, always strive to make my visit a positive experience. I'm a customer for life.

Angela Clayton

13 de oct. de 2015

Rick has been great in taking care of our issues with our 2010 fusion thanks for all of his help

Donald Williams

13 de oct. de 2015

I trust Wade to provide the best service for my daughter's car.

William Martin

13 de oct. de 2015

The whole process was simple and painless. There was no pressure from the salesman and the car I bought is great!

John Graf

12 de oct. de 2015

09 ford ranger fx4, service was excellant.,site very clean and modern,my truck was completed in a timely manner. all in all very satisfied with my experience at Wade Ford.

Karen Dobbs

12 de oct. de 2015

Wade ford is always super curtious and professional! They get you in and out in an acceptable time! They explain in detail your car's current condition! Never a negative experience with them!

Bryan Stephens

12 de oct. de 2015

Staff was friendly and my car was in and out in a couple of hours

Audrey Averett

12 de oct. de 2015

Charles was fantastic in listening to our needs and fixing our Ford.

Darlene Levy

12 de oct. de 2015

Quesi was professional, reassuring and showed expertice in diagnosing and treating the problem for my 2007 Ford Explorer.

David Motsinger

11 de oct. de 2015

Mr. Desmond Robain was great to work with as was the rest of the staff I encountered.

Maisha Bivins

4 de oct. de 2015

I came to get an oil change and didn't have to wait long.

John Mcdonald

23 de sep. de 2015

I was referred to Gary Austin at Wade Ford through a friend and business associate, Kristi Hyde. She bought a Flex from Gary and said it's awesome. After a month and half of phone calls and emails with Gary, it was time to test drive a Flex. I had a 9:00 am appointment, I was was driving my new Flex home at 2:30 pm. I was not prepared to buy that day, and didn't have all my paperwork needed, so it was a longer process. Gary, Richard, the loan department, and everyone involved at Wade Ford, had patience and went above and beyond what any dealerships normally would in my opinion. I highly recommend Wade Ford.

Gloria Thomas

21 de sep. de 2015

I like the friendliness of the staff. I walked in and before I could ask who I needed to see, my name and my service adviser popped up. I was so impressed, I knew right away who to ask for. I like wade ford.

David Padyjasek

21 de sep. de 2015

We went to look at a used Ford Edge, started talking with Steve C, he was professional, friendly and easy to talk to. We test drove 2 Edges and i decided to purchase one of them. While i was taking care of paper work, my girlfriend test drove an Explorer and she also ended up buying it the same day. It was a long day of test drives, negotiating and paperwork. Steve was great through it all.We are happy with our new cars and had a great experience.

Jose Argumedo

20 de sep. de 2015

Great and fast service for a walk in. It went great.

Jonah Anderson

19 de sep. de 2015

I'm very pleased with the service that I received at Wade Ford of Symrna GA. Excellent staff they were kind and warm I felt comfortable great representative Kwesi Asinia let me tell you he's the best very kind knowledgeable and detailed.I must say I definitely will be returning for all my Suv service needs.

Jack Nunnally

19 de sep. de 2015

Eric took good care of me and my Mustang. He was great, Thank You Again.

Jo Ann Cassas

18 de sep. de 2015

Staff very friendly and helpful. We will be back next week for service, hope it goes well also. My only disappointment was how long it took from the time we said we are purchasing the vehicle and we left. This process should be faster.Salesman Leslie was very nice. Would definitely consider Wade Ford again in the future.

Bobby Spoden

17 de sep. de 2015

Eric was great! He was right there whenever I needed assistance. Even when he was busy with a line he was able to multi-task and let me know the status of my vehicle. I will be back.

Pat Leonard

17 de sep. de 2015

Always received good customer service from Jason. He works within my schedule to get services completed for me

Gladys Haley

16 de sep. de 2015

Saturday I bought a 2016 Escape SE from Steve Cole. He was excellent! He was patient with me and my questions, told me various options, showed me available Escapes based on my requirements, and didn't make me feel like I was wasting his time. The one suggestion I do have for improvement for you is to speed up the financing process. It was over 1 hour before we actually sat down in the office to review finance arrangements, and that's just too long. Actually I had a horrible experience with Wade Ford service manger about 3 years ago and vowed to never do business with you again! And I haven't until my friend persuaded me to go this one time. I glad to say this experience was totally different.

Ronald Mcdaniel

15 de sep. de 2015

This was the first time I did not have to wait a half of day for regular service and that was refreshing.

Cesar Pena

15 de sep. de 2015

Excellent service! Wasn't there long for my repair, and the customer service was right on time!

Tracy Anderson

14 de sep. de 2015

I purchased a 2015 Ford Edge. Steve was great! He listened to my concerns and limitations, offered other options without trying to talk me into a vehicle I did not want. In the end I left with what I wanted and was done in less than three hours, including test driving 2 vehicles. Unlike another dealership which never offered a test drive!

Francis Mckenna

12 de sep. de 2015

Service was super and the staff competent, polite, and most helpful.

Paul Howell Jr

10 de sep. de 2015

Our service manager was excellent. I believe his name is Gerald and thought he was very personable, listened to what I said, and got our car ready early! He gave me good advice on fixing our problems with our 1999 Expedition and made sure everything was done properly. Thank you.

James Stevens

9 de sep. de 2015

Great service and hospitality. From appt time till completion of service, it was a good ecperience

Robert Copestake

9 de sep. de 2015

I have purchased many new and used cars over the past 40 years or so, and my recent purchase of a F-150 King Ranch from Wade Ford has been, by far, the best car buying experience ever. It takes me a looooooong time to buy a new car. I met Nathan Crocker at Wade Ford about 2-3 months ago after an online inquiry. I told him over the phone that I did not respond well to high pressure sales tactics and he assured me that was not the way he operated. HE TOLD THE TRUTH!!! ----which, as we all know, seems to be rare in the car selling business. He never bugged me, never pestered me, never told me I was going to miss the "deal of a lifetime" and never asked "What can I do to get you in this truck today?" When I was ready to look he was available to assist. When I had a question he answered it honestly or got the answer and got back to me in a timely manner. I did plenty of shopping around, but when I was ready to make a purchase, I went back to Wade Ford and talked to Nathan. I was given the time and the opportunity to get exactly what I wanted. When it came to price, I had done a lot of research on my own and consulted a variety of resources. I am confident that I got a good and fair price. I'm sure that Wade Ford made some money off of me, as they should. Likewise I am confident that I did not get cheated with any dishonest or unfair sales tactics or excessively high pricing. I was treated as a well informed customer and given a price that did not offend my integrity. So far, I have been impressed with the Dealership and everyone with whom I have met at Wade Ford. I hope and expect the same level of integrity, honesty and professionalism in the future for return visits and service.

Matthew Lind

9 de sep. de 2015

I went in to buy a Ford Focus and almost instantly I was helped by Desmond and Chris and they got me the focus I wanted and it only took about 2 1/2 to 3 hours. It was the quickest and friendliest experience I've ever had. I will definitely be recommending wade ford to anybody who is looking for a car.

Dave Dripps

9 de sep. de 2015

Everything went perfectly! Super group of people.

Cynthia Wade

8 de sep. de 2015

I was looking for a good used van for my hobby/business, and found just what I needed at Wade Ford. All of the staff was exceptional, and I had a pleasant buying experience. I will highly recommend Wade Ford to everyone I know seeking to purchase a new or used vehicle. Thank you!

Glenn Pryor

7 de sep. de 2015

I purchased a '15 Lariat on Thursday and the vehicle was ready as soon as I arrived. The General Manager gave me a complete tour of the dealership and introduced me to my salesmen. I had a test drive and thorough explanation of all features and the F&I people completed the transaction accurately and promptly. My experience was excellent and I look forward to returning to but a '16 next year. Glenn Pryor

Alice Ramsdell

7 de sep. de 2015

This was the sixth oil change for my 2013 Ford Escape purchased in October, 2012, so this one was free. The young lady who checked me out in the Service Department was extremely helpful and quick in coordinating the removal of the charges. I dropped off the car very early and by noon it was ready for pick-up.

Nancy Reed

7 de sep. de 2015

I took my Ford Fusion in for 10,000 mile checkup. The service department associates were very friendly and helpful. My recall items and service checkup were taken care of on the same visit and documented on my receipt. Thank You!

Martin J

4 de sep. de 2015

Rick Cothran was great, he diagnosed and solved the problem very quickly. The shop was very busy but they seemed to have everything humming. I love my Ford Fusion Energi and this service experience reinforced my belief that going with Ford over other choices was the right move for me.

Marilynn Davis

4 de sep. de 2015

I bought a pre-owned vehicle at Wade Ford and I couldn't be happier with the experience and the result. I am just moving to Atlanta and, unexpectedly, found that I needed to buy a car. I was referred to Wade Ford as a reliable, trustworthy dealer that really puts the customer first. Jeremy Jones and his team searched until they found the car I wanted within the price range that I had budgeted. What's more, they made sure that the history of each car they found that might be a candidate was thoroughly vetted so that I would have a vehicle of good quality. As a newcomer to town, I was relieved to have a team that was working in my interest. They really pulled it out! I'm loving my Mini Cooper!!!

Fred Moore

2 de sep. de 2015

Service was fast and easy. The people at Wade were very friendly and knowledgeable. Great experience and highly recommend

Rosolyn Little

1 de sep. de 2015

It was an excellent experience. I would recommend.

Neil Jones

1 de sep. de 2015

Everything was very efficient and we were able to agree on a price and drive away within a couple of hours. Doug did a great job of presenting options by phone and it was very consistent with what we saw when we got to the dealership. Overall - great job!

Vivencio Lozano

1 de sep. de 2015

My Service Advisor, Rick Cothran at Wade Ford is outstanding. He has been so professional and knowledgeable and all around super nice guy. He has maintained all of my Ford vehicles all of these years. Gets any problems fixed the first time.Plus overall the dealership is pretty courteous.

Christian Coulter

1 de sep. de 2015

Internet deal with me driving 2.5 hours. They were fair on trade in and had the inventory that I had interest in. Good business on both my and their parts. I am very happy with my Mustang

Connie Pinon

31 de ago. de 2015

My routine oil and filter change with tire rotation and general vehicle check was done in a very timely manner. All staff especially professional and pleasant.

Patricia Hammill

31 de ago. de 2015

The service I receive at Wade Ford is excellent. I have always been well taken care of and they always keep me updated on progress and inform me of what was accomplished.

Pacesvet

31 de ago. de 2015

Thanks again for years of excellent service. You always get my vehicles serviced, tested, and back on the road quickly!

Stephen K

31 de ago. de 2015

The service at Wade ford is always extremely professional and I know that they are always trying to do the best job in the shortest period of time. The staff is great and very personable. I would recommend them to others who need to have their Ford auto or truck serviced.

Johnny Amerson

31 de ago. de 2015

I was looking for a new mustang GT and Nathan was referred to me. I got the car I wanted and was treated great the entire staff was absolutely awesome. I have found my new dealership and will recommend Wade Ford to my friends and family.

Mary Baker

30 de ago. de 2015

excellent service staff - good value -friendly personnel - recommended to all - Rick Cauthron is the best

Cheryl Spann

28 de ago. de 2015

I had a great experience at Wade Ford. My salesman was courteous and professional. I have bought 3 Lincoln/Ford from another dealer in prior years just decided to give you a try.

John Ratelle

27 de ago. de 2015

I would like to thank Doug Rea for his professionalism and help during the purchase.

Stuart H

24 de ago. de 2015

Gary Austin was professional and helpful. There was no pressure to purchase a vehicle at all. Gary was accommodating, easy going and a pleasure to work with. I recommend Gary and the Wade Ford team without hesitation.

Billy Russell

23 de ago. de 2015

The best ever! Great Management and Sales Staff.?Everyone went above and beyond to meet my needs.

Maria Yeager

21 de ago. de 2015

Rick was my service technician and he was wonderful. He was happy to see me, always smiling, reassuring and treated me as a very important person, not just a customer. I keep returning because I am very satisfied.

Michael Sullivan

21 de ago. de 2015

I have done business with Bill Franklin for many years, and he is the best

Nofiu Oladunni

21 de ago. de 2015

The peoplae are very friendly, service very good, it did not take long time to get the job done.

Stephen Mcclure

20 de ago. de 2015

Purchased a new f150. it Was the best car buying experience I have ever had. Very friendly knowledgeable staff.

Diane Conley

14 de ago. de 2015

I got the services I needed in a prompt way. I can always trust Eric to let me know of any issues with my car. I can't be more pleased I can depend on Wade to take care of me and my car.

Gustave Green

13 de ago. de 2015

i have had my 05 Ranger for a little over 7 years now, bought it at Wade Ford and have had it serviced there ever since because its always done right and the staff are always eager to answer any questions i have and treat me right. thank you

Holley Duffield

11 de ago. de 2015

Rick was efficient and courteous. He moved my repairs along rapidly. No complaints.

Deborah Scarbrough

10 de ago. de 2015

Ford Explorer Limited, great group of guys and was willing to work with me, really did not like the idea of driving all the way to Smyrna GA from Pine Mountain GA but, I bit the bullet and did it and I'm glad I did. You have a great, great group of guys working there and I really think they would give the shirt off there back to make you happy. I really like my new Explorer. Service was excellent and staff was great. Thanks

Michael Moxley Jr

10 de ago. de 2015

Easy negotiations, quick paperwork, friendly service.

Gene Neyhart

8 de ago. de 2015

My salesman Les got me exactly the truck I wanted with no games. A+ job!

Rhonda Oshetoye

8 de ago. de 2015

Always great service and awesome customer service!

Deborah White

7 de ago. de 2015

excellent service, i was very hope with the work done and time it took to complete

Larry Welch

4 de ago. de 2015

very pleased with oil change. Had appointment at 9:30 and only had to wait fifteen minutes before service was performed. That is not a long wait..

Amanda Fard

3 de ago. de 2015

We love our service advisor Jason Smith! But we don't love Wade Ford and will not refferal you're dealor.

Adrienne Ford

1 de ago. de 2015

Ford Focus Titanium. The service was of standard performance and the staff was professional.

Carjonne Cooper

31 de jul. de 2015

Eric was awesome! He offered exceptional service for my Mustang and offered suggestions for other services to increase my vehicle's performance.

Patricia Hammill

30 de jul. de 2015

As usual my experience was great. The person helping(Mr. Q) kept me informed of what was going to be done. During the process he kept me updated and went over everything that was done at completion. This is my usual experience when I go for service. Thanks.....

Allen Buckley

29 de jul. de 2015

Came in to get recall handledWas told it would take 45 minutesTook 20 minutes

Ashley Nance

27 de jul. de 2015

Our salesman, Charles, was a little pushy and fit the typical "car salesman" stereotype. I understand that he has a job to do; however, they need to remember that some of us don't like feeling pressured. And that's exactly how we felt. We did need a truck, but we didn't need the extra sense of urgency from Charles.Keith, who helped us with the financing portion of our purchase, was wonderful. Total opposite of Charles...but in a good way. He was laid back, not pushy or high-strung, yet very professional. He looked into every option he possibly could for us and we really appreciated that.

Joel Haney Ii

27 de jul. de 2015

GREAT EXPERIENCE! WORK WAS PERFORMED CORRECTLY AND IN A TIMELY FASHION.

Adam Taylor

27 de jul. de 2015

Service was excellent. Mr. Black went above and beyond what was expected to make sure I was satisfied.

Scott Mathews

25 de jul. de 2015

Hopefully the repairs are all I should need for a while. Another expensive repair to a vehicle with only 26000 miles on it.

Luc Helterbrand

23 de jul. de 2015

Always a wonderful experience with Eric and Wade Ford Service. Very polite...quality work...timely and reasonably priced. Very happy with my experience. Highly recommended.

tcr44

22 de jul. de 2015

I went to Wade Ford to purchase my new 2015 Ford Mustang Convertible. They did not have the exact car I wanted, but did locate one with the features I wanted somewhere else in Atlanta. I traded my old vehicle, so they let me drive home a yellow mustang convertible to drive around in until they could get my car. I was going to pick up the car around lunch but it was not going to be there in time. Gary the salesperson offered to drive it to me after work hours. He did drive it to me and got to my house after 8:30pm. Because of a transportation mishap with the car I was supposed to get, I got a car with an upgraded stereo system at no extra charge. Love the extra bonus!

Randall Pope

22 de jul. de 2015

Wade Ford always great people great service.Never a long wait.Great dealership to do business with.

Jermaine Meekins

21 de jul. de 2015

As far as I can tell (because I'm not a mechanic), the issue that the car was taken in for has been resolved; however, the experience was not 100% good. We planned our vacation around the car being serviced (to pick up monday evening or tuesday), but it did not go as planned. The car was dropped off Thursday evening, however they did not begin the work until Friday evening and the car was not ready until wednesday. The only phone call we received was to begin the work with the cost. we continuously called to get an update on Monday but we didn't speak to the mechanic nor did we get a phone call back, which inconvenienced us because we had to rely on coworkers for a ride but was unsure as if we needed the ride because the mechanic did not call. When we finally got the call that the car was ready... they called multiple times to see if we were going to pick the car up. Once we got there, we spoke to the manager, he did deduct some of the cost because of the lack of communication. For this reason, I may refer Ford, I will even state how I was impressed with the restrooms and the facility itself; however, it will come with a caution.

David May

21 de jul. de 2015

Regular service on my 2011 Edge. Without a hitch. Had an appointment and was out in less than an hour. Maybe 45 minutes.Helpful in making a decision on new tires and answering common questions i.e. squeaking rear wiper.Love the new Deli!

Robert Quill

18 de jul. de 2015

It's not just a Ford F-150 RAPTOR, I ordered it through WADE Ford, and I would never go anywhere else. I'm not just a Ford guy, I'm a WADE Ford guy. From my salesman, Desmond Ramone, to the General Manager, Chris Greeson, and even the service techs and advisors in Service Dept., everyone, everyone goes out of their way--effortlessly, I'd say--to always exceed my every expectation. I love my Ford Raptor; I'd say it's my favorite vehicle I've ever owned, and at 60 years old, I've owned plenty of autos. It would be hard for me to ever find a vehicle I love as much as my Raptor, but when the time comes, I know Wade Ford will put me in something I'll enjoy just as much. WADE Ford, you guys are the BEST! Thank you . . . rob q.

Toolman

14 de jul. de 2015

Brough my 2012 escape in for a check engine light and transmission not shifting correctly. The escape is running like new again thanks

Matias Colombo

13 de jul. de 2015

Staff was very friendly, very quick service. Showed up for my appointmentz dropped off keys, came back at specified time and car was waiting.

Manuel Marquez Jr

13 de jul. de 2015

Very professional dealership and very happy purchasing here and servicing our vehicles; would buy my next car from Wade.

Valued Customer The Westminster Schools

13 de jul. de 2015

We have been using Wade Ford for years. We are a very loyal customer because of the way the sales and service department have taken care of our needs. Bill Franklin in Fleet sales has always made sure we get the right pricing and handled the deal above and beyond the call of duty. In service Eric Gantek as well has gone above his call of duty to take care of any of our needs. In which I am very thankful. The team of technicians are well trained and perform tasks with professionalism and complete the job right the first time.

Karen Dobbs

13 de jul. de 2015

I had done something really dump, which in turn could have had serious consequences to my car!! I called Wade Ford n spoke to Rick ( my hero) n explained what I'd done between my tears. He listened with his heart. He said he would wait for me to bring my car in. Unbeknown to me, it would take 4 hours for the tow truck to never arrive!!! Rick called to check on me during this time!!' By the time I did arrive, I felt like a celebrity.... He was waiting!!! They fixed my car in a zap!!! The damage was minor n it was inexpensive!! They literally saved my life! Thank you again Rick n staff??

Melissa

13 de jul. de 2015

I was traveling thru Atlanta on my way to vacation in SC when I experienced car trouble. I was able to drive the vehicle to Wade Ford. Mr. Eric Gantek and staff took exceptional care of me. I was completely satisfied with the level of service!

Jacqueline Trent

10 de jul. de 2015

My advisor Mr. Asinia provided excellent customer service. I left Wade Ford completely satisfied because he gave me the answers I needed about repairs to my 2010 Ford Fusion and the service I wanted. Good Job!The rest of the staff also was accommodatingThanks for a pleasant experience.

Ruthann Rust

6 de jul. de 2015

After a bad experience with another dealership, we called and were quickly worked in for an appointment. Rick kept us up to date with the progress of the car and fulfilled our expectations. What another dealership wouldn't even diagnose after 48 hours, Wade Ford diagnosed and fixed in almost the same amount of time. Thanks!

William Powell

6 de jul. de 2015

I deal with Eric Gantex, Who is the best. It is always a pleasure when working with Eric he listens and ask all the right questions.

Max Bacon

2 de jul. de 2015

08 King Ranch F150 purchased new ..has been an excellent truck ..Wade has always gone the extra mile for service and customer care..everyone was very helpful especially Cedric

Traci Abel

1 de jul. de 2015

The entire staff at Wade Ford is friendly and accommodating. I have been extremely satisfied with the service I have received. The service staff is always careful to leave my car as clean and neat as possible and they always have it charging (I drive an electric Focus) when I come to pick it up. It has always been a hassle free experience.

Valued Customer Grasshopper Landscape Service

1 de jul. de 2015

As always a great experience!!! Both Chris and Nathan did a excellent job and the truck was delivered on time.

Ranford Richardson

30 de jun. de 2015

Everyone at the dealership is completely courteous and respectful. I have never left the dealership feeling other than thoroughly satisfied with my experience!

Michael Muschamp

27 de jun. de 2015

Outstanding in every way. Friendly, fast, efficient.

Bryan Marquardt

26 de jun. de 2015

3rd purchase from Jeremy. He's our guy. Treat him well please.

Dianna King

26 de jun. de 2015

My Total Service Experience at Wade Ford was OUTSTANDING!!!MY SERVICE ADVISOR NATHAN SWANSON IS AWESOME!!!

Gwendolyn

24 de jun. de 2015

Service was pretty good and fast. Everyone was extremely nice and professional, especially Jason. He took good care of my vehicle and relayed information needed to make a decision on when to make an appointment for my next visit.

Drew Logothetis

24 de jun. de 2015

Oil change, multi port inspection and software update on Escape SE.Service took less than 1 hr.

Scott

24 de jun. de 2015

Excellent service and in-stock selection. Dealership personnel go the extra mile to make sure you get what you want when you want it. Easy buying process too.

Jason Ritchie

21 de jun. de 2015

There was a good selection of late model used cars and CPO vehicles that were reasonably priced.

Mahriah

20 de jun. de 2015

I had my brand new 2014 Hyundai totaled a month ago, and needed a car that fit what I wantedand needed, and Leslie Pollak delivered! Ask for him if you know what you want, ir just have a list of wants, and he will find what you need! 5 star salesman, this is the second car I have purchased from him, will buy again!

Wendy Conn

17 de jun. de 2015

As ALWAYS!! Exceptional Service HAPPY. HAPPY.HAPPY.

Neil Matchan

16 de jun. de 2015

Q took care of me start to finish without any hassle and got me out very quickly.

Timothy Dumbauld

16 de jun. de 2015

2015 FORD ESCAPE. The service was great. Jason met me at my vehicle. Introduced himself and asked me what I needed and took care of my vehicle and me. It was the first time I had been there for service of any kind on my vehicle so he showed me where to go and returned shortly to tell me it would only be a short time before it would be ready. And it was. Thank you all.

Christine Quinn

16 de jun. de 2015

My car was repaired quickly and it looks great! There was some damage, which could not be seen until the parts were removed. They took the time to make sure that the insurance company was informed and repaired this damage as well. I feel like they were looking out for my safety as well as my satisfaction. Way to go, Wade Ford!

Martin Watson

15 de jun. de 2015

Great service. Rusty and Jeff were very professional. Quality of work was great. Like new again.

Juanita Steschner

14 de jun. de 2015

Jason is my service advisor and is always professional, courteous, friendly and extremely helpful.

Belinda Jackson-hill

14 de jun. de 2015

Doug Rea assisted mw with th purchase of my 2012 Dodge Journey, he was very professional and made the purchase easy. I contacted him prior to my visit and he had the Journey ready to test drive when I arrived. Awesome experience.

Jim Allen

13 de jun. de 2015

Eric and the staff in the service department are always courteous, friendly, and reliable. I especially appreciated the efforts Eric made on this visit to warn me of impending problems with a leaking transmission seal and taking steps to get it repaired the day I was there so I did not have to make another trip. The warranty was about to expire, and he got me in just under the wire!!

Patrick Allen

12 de jun. de 2015

Very quick service very helpful and accurate diagnosis of problem

Patrick Mulhern

11 de jun. de 2015

Service was outstanding on the 2010 ford Fusion at Wade Ford

Karon Mitchell

11 de jun. de 2015

I bought a Fusion last year. I took it in for the full service- oil change, tire rotation, alignment, fluid checks, and windshield wiper blades. The technician informed me that they checked everything out and that I only needed oil change and tire rotation. I really appreciate the honesty and I plan to continue to take my Fusion to the dealer for service. Thanks!

Sean Patterson

10 de jun. de 2015

Marty was a great salesman and I enjoyed buying from him. I would highly recommend Marty and Wade Ford to anyone looking for a great deal and a Ford

Dennis Boswinkle

8 de jun. de 2015

Was good, paperwork [mso] took quite a while to receive, but I have it now

Ronald Oneal

5 de jun. de 2015

First oil change service on my new 2015 Escape. Easy to make an appointment and they were ready for me. No problems and I will be back.

Frank Willard

5 de jun. de 2015

I have been consistently satisfied with Wade Ford services. The Body shop did and excellent job of bringing the skin of our older Mustang convertible back to life. Shines like new -- no more little scratches and dings. Reasonably priced too! Thanks

Judith Bogart

5 de jun. de 2015

I bought my first Ford with Wade Ford in 2004. The service was great, and the service department was excellent. Since then I have purchased 2 more vehicles, and I would continue to use them but I am moving out of state. I will miss Wade Ford.

Dona Bearden

5 de jun. de 2015

Everyone seemed very willing to help, negotiations went well, and over all one of the best experiences I've had at any dealership. Thanks a bunch

William Watkins

4 de jun. de 2015

Doug Rea is excited about his role and serves his customers well. I have never had to "order" a vehicle in the past. The process went rather smoothly and I appreciate all that was done.

Suzanna Travels

1 de jun. de 2015

I purchased my car at Wade Ford because of the excellent service department. They only do what is necessary and they don't over charge. I would drive out of my way to take my car to Wade Ford.

Laura King

1 de jun. de 2015

Ford Escape 2008 Service. Service department staff is always helpful and courteous. They are patient in explaining any problems with vehicle. They are honest about the severity of any problems and repairs needed.

Bobby Slay Jr

1 de jun. de 2015

Wade Ford is great all the way around Scott and Eric are the best.

Bruce

31 de may. de 2015

I absolutely love my 2014 Focus Hatchback. All sales and service folks are personable, knowledgeable, and friendly. I'm delighted with my purchase and service decisions.

Nicholas Middlebrooks

29 de may. de 2015

I purchased a 2015 mustang. The staff was really helpful in making sure I was able to choose the right car. The community there is great, in my process of getting the car I got to talk to majority of the sales reps to get to know them a lot better and learn more about all of the programs wade ford had to offer.

Randall Stanley

28 de may. de 2015

I called Nathan Swanson (the service manager) the day after Memorial Day. He scheduled an appointment for Wednesday at 10:00. I arrived at 9:00 and was on my way by 10:30.This is the type of service everyone should strive for.

Willie Daniels

27 de may. de 2015

Extra clean facility and friendly customer service

Catherine Bowen

26 de may. de 2015

Although I have to wait longer for a general service like oil change, it is worth it. I can work in the nicely renovated waiting room, and I always know and trust Jason, who always takes care of me and my Ford. I will continue to servicing my car there, and it has hit 40k miles!

Charles Flock

26 de may. de 2015

I appreciate that even though my appointment was at 8 AM (normal opening time for Service Dept. on Saturday), because I got there early (left home early because wasn't sure how traffic would be), they took my car in early and started work well before 8 AM. That also meant I got out early and got home early to take care of other errands that day.

Todd Floyd

25 de may. de 2015

The team at Wade Ford was awesome! I will only use this dealership for my service needs and future purchases. Thanks Todd Floyd

Robert and Linda K. Gossett

25 de may. de 2015

Took the car in for an oil change. Did the work in a timely manner. Had tires put on. Called to set up appointment for Friday, May 15, 2015. The oil change was in the morning, but only had 3 tires and hand to wait until the afternoon to get tires put on vehicle. Appointment was at 2 pm and got through after 4 pm.

Ron

24 de may. de 2015

We were able to purchase the exact model we had been looking for at a reasonable price and we were treated extraordinarily well by everyone at the dealership

Willa Cowan

23 de may. de 2015

Excellent routine maintenance service on my 2011 Ford Escape.

crbjat2006

22 de may. de 2015

I had the best experience while purchasing my new Ford Escape. It started with meeting Doug Rae! There was not a questioned asked that he could not provide answer and would explain with great details and provide options. I must admit I had doubts about purchasing my vehicle from Wade Ford, but working with Doug saved the sale and changed my mind about Wade Ford. I would definitely recommend purchasing a new vehicle from Wade Ford as long as Doug is your sales person.

Gregory Smith

22 de may. de 2015

I have a 2012 Ford Escape. My experience for the 3 years I have owned it with Wade Ford has been outstanding. It starts with my Sevice Rep Jason Smith. He is thorough and very attentive and cares about the customer. I highly recommend Wase Ford

Dianna King

21 de may. de 2015

My Total Service Experience At Wade Ford Was OUTSTANDING!!!

Timothy Dumbauld

19 de may. de 2015

Ford escape purchased. Service and attention were excellent. Staff work together to experience quick and easy.

Shaquana Primus

19 de may. de 2015

Thank you for all that you have done I just wish you had rotated my tires for me and fixed my airbag light form staying on but thank you for your services.

Chuck Sobczuk

16 de may. de 2015

Had to comeback after my oil change because the tech didn't reset my mass air flow sensor after checking my air filter causing my truck to choke when accelerating

John Graf

14 de may. de 2015

my 09 ranger was promptly serviced, correct, and away i went. rick c. was great.

Robert Bosarge

14 de may. de 2015

The service was outstanding as usual, fast and efficient.

William Stokes

13 de may. de 2015

Rick was a fantastic in assisting me and my F150. He was friendly and very professional. In addition, the staff discovered the passenger side interior door control was broken, and made the necessary repair.THANKS!

Meredith Green

12 de may. de 2015

I purchased a 2010 Ford Fusion and it wasn't a long process at all. Everyone was very helpful and efficient. I would definitely by another one from there.

Jaime Meyers

12 de may. de 2015

We purchased a new 2014 CMaxx. We have been coming to Wade ford the last 3 years and the staff has lays been helpful and easy to work and talk to about buying and servicing vehicles. We love our cars and they do a great job taking care of them & us.

Michelle

12 de may. de 2015

Rick did a great job on explaining what was going on with my car. I needed a new shifter for my Ford Focus. I really appreciate how friendly not only he was but the entire staff at Wade Ford. This was my first time there and I will definitely be back.

Kashaan Mangaroo

12 de may. de 2015

Satisfying experience. Desmond is the BEST?? Always a pleasure

PegJean Evans

12 de may. de 2015

My 2015 Ford Fusion (ruby red) had it's first service call (complimentary). They discovered my windshield washer container was leaking so they're ordering me a new one. I expect to hear from them soon.

James Jones

12 de may. de 2015

My experience was great. I was informed of all repairs needed and with prompt service. The wait was not too long with making an appointment early in the morning. I will definitely use this dealership as my normal service dealership.

Robert Hostetler

11 de may. de 2015

Q (Qwazi?) was very helpful. Looking forward to my next visit which will include 4 new tires.

Kevin Bastuba

8 de may. de 2015

Doug Rea did a great job of working with me and helping to move the buying process along quickly for my new Escape Titanium. He was also very accommodating regarding our meeting time.

Dana Perine

6 de may. de 2015

Everyone at Wade is Awesome! I truly appreciate their customer service. Im always happy with my services there.They Always take good care of me. Thank You Wade Ford, for being one of the Best Dealerships in Atlanta!!

Gerald Thomas

5 de may. de 2015

Truck was all gassed up when I got there. Trade-in, financing, paperwork was all done in less than an hour and a half. Enjoying it!

Nicholas Eagle

5 de may. de 2015

I bought a Ford Fusion. Everyone was very nice and helpful. I love going to wade ford because service is always awesome?

Sue Burgess

5 de may. de 2015

I purchased a 2010 Ford Focus and I absolutely love it! I appreciate Creed and him going out of his way to get me a car financed I am so happy!!

Carolyn Steed

5 de may. de 2015

Scheduled a same day appointment with several available options for the best time for the appointment in order to adhere to my work schedule. In and out in quickly with plenty of time to spare. Fast check out and car was being brought up as I walked out.

Adrian Willialms

4 de may. de 2015

great facility personnel are very nice. my experience at the dealership who was very well. Matt did a great job in helping me get the car I had been looking for.financing department was great and talked me thru the process very well with no problem.would definitely do business again...i saw car online and loved it.the car was ready the day I came in from 162 miles away.....Thanks

Charlotte Dorsey

4 de may. de 2015

I have all my service completed at the dealership.

Rosemary Riles Howard

4 de may. de 2015

My service always great, the people are kind and friendly, and answers all the questions that I have about my car and the service team leader let me know what I need in the future to keep it going and I appreciate that, so good job guys and thanks a lot, sincerely, Rosemary Riles Howard .

Valued Customer Delmar Gardens Of Smyrna

4 de may. de 2015

I have confidence in Wade Ford. I take my personnel vehicle to them and have never had a problem. Wish my wife would have let me get her a ford...

Courtney Hall

3 de may. de 2015

I purchased a 2015 Ford Mustang GT. After everything was all said and done the service went above and beyond. The staff made sure that I was happy and satisfied with everything.

Kathleen Samorek

2 de may. de 2015

Went in for an oil change. No appointment and took less then 1 hour.

Ken Slotnick

1 de may. de 2015

I did not get a call back regarding when my car would be ready. I had to call to get this info.

Vernon Hatcher Jr

30 de abr. de 2015

Great dealership and service. Clean and well maintained facilities.

Joe Rich

29 de abr. de 2015

Rick Cothran was the nicest service Advisor I have met in this lifetime with the main focus on sending me home Happy ,Took in my 2010 F150 with min questioning and no third degree questioning ,and did every thing I ask and more!! I have been to Stone Mountain Ford several times ,even when I was looking to buy the F150 was treated very poorly , I want ever visit them again, Thank you Mr. Cothran ,you have made a new friend!!!!

Mike King

29 de abr. de 2015

Excellent service. On time delivery and great help in arranging for a rental car for the day.

Scott Johnston

29 de abr. de 2015

Nathan Swanson was great and really took good care of me and my vehicle. Thanks Wade Ford!

Frank Willard

29 de abr. de 2015

Ours are older fords and we are pleased that Wade Ford service department takes the time to help us keep these car we like so much running strong, That is why we have been returning for regular service for 10 or more years. Nathan is the best!

Pamela Craig

23 de abr. de 2015

Always a pleasure to deal with my Service Manager, Eric Gantek. He is professional and knows what he is doing. But he is also personable and gets to know you as a person, not just a customer. He always goes above and beyond.

Richard Davis

23 de abr. de 2015

I always return to Wade Ford for vehicle service because I know that I will be well taken care of.

Christopher Almond

23 de abr. de 2015

I brought my 2007 Mustang in for service. The staff was courteous and professionial.

Helen Slater

22 de abr. de 2015

Service was excellent and I will go there again shortly.

David Stacy

22 de abr. de 2015

I came in to have the oil changed on my 2012 Ford Fusion. The service was great. I didn't have to wait very long and the people are very friendly. Will go back whenever needed.

Michelle Hussein

22 de abr. de 2015

The staff was very helpful! I went in for an oil change and was able to get a warranty repair done to my transmission.

Tracey Bailey

21 de abr. de 2015

The salesperson Byron and the Finance Manger Ferric was wonderful. It was pouring rain and they still had a smile on their face,. Even while out in the rain

Michael Goza

21 de abr. de 2015

The service and support from Tommy Powers was outstanding. He is a true professional!!! He kept all the repairs from ruining our vacation. Thank you so much!!

Charles Brown

21 de abr. de 2015

Customer service was great. Jason and the young man who directed the tow truck were excellent

K Barrett

21 de abr. de 2015

Kwesi Asinia Is always very helpful and I really appreciate the great customer service from this Ford location!

Thomas Mccullough

20 de abr. de 2015

I was disappointed that I could not use my debit card for this activity.

Sam Bean

20 de abr. de 2015

Service advisor Jason was great. Decided to use Wade instead of Jim Tidwell.....good move

Patsy Hom

18 de abr. de 2015

Service is great. Rick and team are always helpful with repairs and coordinating rental car access - minimizing the disruption to my own work schedule.

Kenneth Gray

17 de abr. de 2015

The scheduled oil change and inspection was performed in a timely and orderly fashion. The staff were very professional and attentive to my concerns.

Effie Abrahamsen

16 de abr. de 2015

I recently got a 2015 Explorer. We deal with Cedric Ruff and have been for years. He is the best you have. We love this guy and he treats us super good! Wade Ford and Cedric is our only choice for personal and business vehicles.

Clarence Greene Jr

15 de abr. de 2015

My Service Rep Eric as been friendly and helpful in providing me service on my truck.great job

Krystal Walker

15 de abr. de 2015

They checked the problem an made sure it was great for me to go

Diane Elliott

14 de abr. de 2015

My salesperson was friendly and knowledgeable. I would definitely recommend Wade Ford to my friends.

marry Joseph

14 de abr. de 2015

Salesman, and finance manager were very nice. Got a great deal on the car.

Gregory Smith

13 de abr. de 2015

I HAVE A 2012 FORD ESCAPE AND JASON SMITH HAS BEEN MY SERVICE GUY FROM DAY 1; HE IS FANTASTIC AND VERY ATTENTIVE

Michael56

11 de abr. de 2015

What an amazing, wonderful experience in purchasing a vehicle. We drove from Augusta because of how from the first phone call we were treated with respect and worth. Once we arrived, Doug Rea and Chris Greeson continued with that respectful attitude and delivered more than we expected. We have bought many vehicles the last 40 plus years, but this one was the best experience by far. We will be back for the next one. Thank you Wade Ford for the great deal on our 2015 Explorer..Mike & Lynda Tesney

Robert Sheldon Jr

10 de abr. de 2015

My service was properly scheduled and performed in a very professional manner. The servicemanager corrected my computer related contacts with your facility. The new building changes made my wait for service comfortable. keep up the good work

Ian Macdonald

10 de abr. de 2015

Rick Cothran in the service department is wonderful. He's always taken great care of my Mustang and I would highly recommend him.

Jessie Taylor

10 de abr. de 2015

Rick was great, friendly and very knowledgeable. I am definitely coming back.

Edward Busch

10 de abr. de 2015

2004 tbird runs great.. six coils replaced................................

Chester Baker Sr

9 de abr. de 2015

Good buying experience. Car was what I wanted. Rides smoothly and handles real well.

William Mccarroll

9 de abr. de 2015

The service department is extremely efficient! I enjoy bringing my car there once a year.

Anthony Llorca

9 de abr. de 2015

Nathan, did a fine job of providing the general service I requested.

Oliver Cummings

9 de abr. de 2015

2004 Ford F150, Willie Means & Cedric Ruff were outstanding I was truly surprised at the speed in which they got the deal done, no sales pressure or slick dealings just down to earth business principles, I will be back in the future to buy all my trucks from Wade ford as well as recommend Wade ford to all others. Wade ford is a model dealership that all others should follow.

Brett Perry

8 de abr. de 2015

I had an odd request when the car I ordered (2015 Mustang GT w/PP) was being delivered. I didn't want the dealership to touch it - no detailing - leave the plastic everywhere - nothing! I was very happy to see that this request was followed exactly how I wanted it, and enjoyed my experience purchasing a car from Wade Ford.

Patricia May

8 de abr. de 2015

2010 Ford Fusion. Purchased new from Wade Ford. I always take my car back to Wade Ford for service. Rick is always courteous and helpful and explains the suggested repairs and the cost before the work is done. Highly recommend Rick and the Wade Ford service team.

James Drinkard

8 de abr. de 2015

I really appreciate that "Q" was willing to fit me in late in the day for an oil change and multi point inspection. My schedule was tight and he took care of me very quickly. Well done!!

Derek Watson

7 de abr. de 2015

Great and hassle free. Sale person was very helpful and knowledgeable.

John Stastny

7 de abr. de 2015

The staff are so knowledgeable and willing to go the extra mile to help get my vehicle in and back to me / The repairs are done right the first time / The facilities are so clean /

Jennifer Bradley

7 de abr. de 2015

I have kept my Ford Expedition for over a decade because of the great service by Rick Cothran and the other service team members at Wade Ford. They are the best! The make maintaining my car a pleasure.

Deborah Schoonhoven

6 de abr. de 2015

Oil change while I waited. Went fine. Was complete within probably 1 hour. I had an appointment.

Thomas Boyle

2 de abr. de 2015

Leased a new car from Ron. good experience as far as buying a new car goes

Alain Poiraud

2 de abr. de 2015

Helpful and friendly staff. Service was honest, flexible and efficient. Worked around my own working hours.

Lorena Wilson

1 de abr. de 2015

I was told by another mechanic that I needed a radiator hose, but your staff doubled check everything and said I didn't need that at this time. Very pleasant experience.Love the remodel of the showroom.

David Watson

1 de abr. de 2015

I was a bit late for my appt but they still took care of my truck. While I waited a bit longer than I thought I would have, they were also more attentive and thorough in servicing my truck than I thought they would be, so I was very pleased. One might say completely satisfied!

Tammy Clark

1 de abr. de 2015

Great Service Dept, Kwesi was very helpful as the others

Randolph Simpson

1 de abr. de 2015

The service department was quick, efficient and the cost was reasonable

Edward Breese

31 de mar. de 2015

2015 Mustang alls I can say about Wade Ford is it is phenomenal that tells it all in a nutshell there's nothing at all that I can say derogatory thanks Wade Ford

Lynn

31 de mar. de 2015

This was the first oil change for the vehicle. I was disappointed to find out the the scratch and dent service I purchase is only free for non paint scratches. Also it took a little longer than I anticipated.

Samuel Kenney

31 de mar. de 2015

I purchased a 2014 f150. my salesman went above and beyond his duties to make me very comfortable with this sale.

Drew Boatwright

31 de mar. de 2015

Excellent experience throughout the process. Would recommend & go again.

David Mcgarrah

31 de mar. de 2015

Experience was awesome! I would purchase another automobile from this dealer. I was treated like a true customer and I appreciated the service.

Adrienne Ford

31 de mar. de 2015

The vehicle that I purchased was a 2013 Ford Focus Titanium. My experience with the employees at Wade Ford are always pleasant. The employees are very polite and respectful to me. They even inform me about the next service that needs to be done on my vehicle so that I don't get hit with some unexpected procedures on the spot when I normally take my car in for a check up.

Glenn Goldberg

31 de mar. de 2015

I needed a vehicle versatile for an active growing family of 5. I was not happy with the quality and performance of my Buick Enclave lease. After research of the appropriate vehicle, I went to Wade Ford via the Costco's program. This dealership was a pleasurable experience. A new Expedition was not in my budget (purchase nor lease) but a certified 2011 was available . No pressure nor the numerous hours that I have experienced at many other dealerships over the past 30 years.

Christopher Stone

31 de mar. de 2015

Great team!!! I will always use them. Nice work people!!!

Billy Russell

30 de mar. de 2015

Quality, Professional , I will definitely recommend Wade Ford, Smyrna to all my friends and relatives.

Charles Johnson

30 de mar. de 2015

Steve Ewing and the staff stayed focused on my needs. So proud to have bought my son his first car at Wade Ford

Patti Davis

26 de mar. de 2015

The waiting area is fantastic! Big comfortable chairs, large screen tvs, free coffee.This might be my favorite working environment!

Scott French

25 de mar. de 2015

After 7K miles and 3 balance jobs.......finally seem to have taken the wobble out of my limited. It now rides smooth as silk. Thank you for fixing my headache.

James Hawes

25 de mar. de 2015

Excellent buying experience..........................................................................................

Timothy Durham

24 de mar. de 2015

Servicing my Expedition through Wade Ford puts my worries to rest as I know that my car is getting the attention that it needs to last.Rick Cothran is my service advisor and trusted friend. He is a valuable asset to your dealership and one of the reasons why I purchase and service my vehicles there.I have purchased my last two vehicles through Wade Ford and will most likely purchase my next through Wade Ford, as well.

Christopher Mcqueen

24 de mar. de 2015

The service at Wade Ford is the best of any Ford dealership I have ever visited. We live 40 miles away and choose to drive to Wade to get all of our services done at Wade Ford.

Aaron Swanier and Judy Swanier

24 de mar. de 2015

Jason is excellent. Very customer focus. My wife, Judy and I, Aaron, have recommended your dealership to many friends.

Joel Haney Ii

24 de mar. de 2015

THE SERVICE DEPARTMENT DOES A GREAT JOB IN A TIMELY MANNER.

Megan Shoe

24 de mar. de 2015

Awesome experience, Ron, Richard and the wade ford team truly made our experience memorable

Jozef borno

23 de mar. de 2015

Best dealer.great expereince.awesome sales.very satisfied.

Kevin Addison

22 de mar. de 2015

My issue was repaired in a very timely manner. The customer service was friendly and professional. I will return to Wade Ford for my future service appointments.

Danny Mink

22 de mar. de 2015

I recently purchased a 2015 Mustang GT convertible. The staff member assisting me was extremely pleasant and knowledgeable about the mechanics and equipment of the car. I would highly recommend this dealership to any one looking to purchase a vehicle. In addition to a friendly and knowledgeable staff, the price couldn't be beat!

Michael Watson

20 de mar. de 2015

Was not pleased with the Costco savings. I wanted to pay cash and was told I would need to finance the purchase in order to receive the Costco discount. Granted we will be able to pay off the car when our payment coupons arrival, but this was not told to me up front by Wade Ford or Costco.

Will A

20 de mar. de 2015

I recently had my keys stolen from my apartment. The dealership was able to get me in immediately to reprogram my key and make me a spare in order to not get my car stolen later. It took about twenty minutes. I had a good experience.

Michael Renna

19 de mar. de 2015

They got me in the same day and the service was done to my expectations.

Steven Felger

19 de mar. de 2015

My 2014 Fusion had its first service appt. as far as I can tell they did what the manual stated should be done. I have no way of knowing as the service rep told me when I made the appt that it would just be an oil change and tire rotation. The receipt did reflect additional items. I had to wait 2 hours for the service to be completed. A little unreasonable since I had an appt. Personnel were friendly and waiting area was somewhat comfortable.

V George

18 de mar. de 2015

Eric always takes Excellent care of me and my Ford vehicles

Jennifer Rutt

16 de mar. de 2015

I am leasing a 2015 Ford Fusion. I've only had it for a week so time will tell how well the car continues running. So far I am very satisfied with my purchase. The staff was friendly and helpful. Looking forward to many years of happy Ford ownership!

Nofiu Oladunni

16 de mar. de 2015

Very good2011 FORD EXPLORERVery goodyes they did.

Theresa Reece

16 de mar. de 2015

They were extremely polite, knowledgeable and I couldn't ask for a better service dept!

Keyur Munshi

16 de mar. de 2015

great service and puntual employees. Doug was great to gettign to find out what we were looking for and helping up with everything.

Natalie White

12 de mar. de 2015

It was great. Easy, no fuss. In-and-out in a reasonable time. Everyone was friendly.

PL

11 de mar. de 2015

Came in for the scheduled maintenance of oil & filter change, tire rotation and usual inspection. In & out in 40 minutes, reasonable cost and a bonus: a rebate that the service advisor mentioned-I was unaware of the rebate.

Valued Customer The Westminster Schools

11 de mar. de 2015

The service team at Wade Ford is top notch. When you enter the service bay, service manager Edgar Rosario is out on the floor meeting and greeting customers. I have never seen this at a car dealer before. Eric Gantek my service adviser is always going above and beyond his call of duty. His techs always finish the job quickly and correctly, the first time. Thank You Wade Ford.

Linwood Carter

11 de mar. de 2015

Everything was done properly and in an efficient amount of time!

Christopher West

11 de mar. de 2015

Excellent Service!!! Outstanding Service. The wait was good. .

Valued Customer Paces Ferry Veterinary Clinic

11 de mar. de 2015

Erik in service and Byron in sales always take great care of us!

Shawn Lee

11 de mar. de 2015

2014 Explorer in for oil change and tire rotation. I called from work and scheduled a same day appointment. Total time from drop off to leaving was about an hour and half. Everything was great.

CK

10 de mar. de 2015

I purchased a 2007 Hyundai Elantra from Wade Ford. Creed Pannell was the salesperson who initiated contact once I submitted my information online expressing interest and he provided nothing less than "white glove" service. Creed was genuinely interested in what I wanted and my needs; which can be a rare trait that you typically experience with sales people. I have already provided referrals and I will purchase my next vehicles from Wade Ford with Creed! Thank you for the great experience!!!

Maria Fort

10 de mar. de 2015

Very quick and efficient! I am very happy with all the service provided by FORD.

Kevin Tuft

10 de mar. de 2015

Service was good, we purchased a GMC envoy. It does have a few items that need to be serviced but overall I would return.

Gina Barnes

10 de mar. de 2015

This is my second experience using Wade Ford. Both times we have use Creed Pannell and have been very pleased with his service as well as Ernie. They go above and beyond to give us hope to a new start. We will definitley be back in a couple of years.Thanks so Much

Robert Hutchins

10 de mar. de 2015

My experience was great,I have some credit issues and they helped me out with a nice car and good interest rate. Creed Panell and Ernie great team and great guys. Keep up the good work.

Jeff Delamater

10 de mar. de 2015

I recently purchased a new 2014 car at Wade Ford, and had a very good experience. I began by using the chat feature on the website, and was connected with Creed, the salesperson I worked with throughout the entire process. He was knowledgeable and friendly.After having my initial questions answered through their chat feature, I went to the dealership on my lunch break, too look at the car I was interested in, as well get a trade-in appraisal.While the appraisal was happening, we took the car out on a test drive. When we returned the appraisal was complete, and they gave me an offer on my car, as well as the numbers for the total deal. After a quick chat, and tweaking of the numbers, my lunch hour was up and had to get back to work. Both Creed and the sales manager were understanding and didn't try and push the sale.As I left, Creed told me he would follow up toward the end of the day, and around 4pm, he did exactly that. I told him that I liked the offer, and would be in after work.When I arrived after work, we began the process of handing over my trade-in, as well as filling up the tank and detailing the car I was purchasing.I ended up spending less than 15 minutes in the finance guy's office. He made the extended warranty pitch, which I politely declined, and after that, the rest of the time was just explaining the paperwork and signing.After all that was done, Creed was waiting for me in the lobby, where he then gave me a in depth tour of the Sync infotainment system, as well as all of the nuanced features of the car.It was a very good experience, and I never once felt pressured. I got what I feel was a great price on the car I was buying, and they gave me a better trade-in price than the other dealers I visited prior had offered.This was the 2nd vehicle that we have purchased at Wade Ford. My wife also bought a car there back in 2011.

Martin Watson

10 de mar. de 2015

Courteous,friendly,helpful. All my questions were answered

Susie

9 de mar. de 2015

Fast, professional service. Always a good experience

Valued Customer Georgia Council On Economic Ed

9 de mar. de 2015

Ford Edge Lease Car. Everything went smoothly, from the scheduling, to the welcome to the service.

Donna F.

4 de mar. de 2015

My Sales Person was awesome. I believe I was treated fairly and received a great deal. Loving my new ride.Thanks,Donna

Jack Nunnally

3 de mar. de 2015

My service advisor Eric, took really good care of my needs during my visit to Wade Ford.

William Jordan

3 de mar. de 2015

I've purchased 4 cars from Wade Ford. Sales people are great and service is just wonderful!!!!

Michael Appie

26 de feb. de 2015

I'm very happy with my experience. Jason smith has always been very helpful and always takes care of my vehicle needs

Patricia Bradford

26 de feb. de 2015

I bought a new Ford Explorer. Service was better than I expected. From the time I went on the internet until I got a call was about 20 minutes. My salesman Ron Weintraub was great he guided me through the process and helped get me in the right car. The finance process was great they got me the best deal and the staff in general was great

Valued Customer Brannen Development Company

25 de feb. de 2015

I had just got Ford F 150.As for the service it was excellent.The staff was helpful with the deal. Thank You

John Root

19 de feb. de 2015

Part took a month to procure. disappointing. Once it was in the repairs went fine. thank you

Yolanda Turner

19 de feb. de 2015

Jason is great, kept me in the know, and accurate time table.

James Herndon

18 de feb. de 2015

Outstanding service. Eric Gantek was my service advisor friendly and professional. kept me advised on the status of my vehicle.

jrog274

18 de feb. de 2015

We are completely Satisfied with our recent purchase of a 2014 Ford Edge from Doug Rae. We were most pleased with the excellent customer service and their desire to make the sale a big win win for our family!

Fitzroy Clarke

17 de feb. de 2015

Rick was able to squeeze my service in with short notice. Rick is always professional and explained all services received as well as future service need to my vehicle!

Eric Vargas-flores

17 de feb. de 2015

Awesome experience, we appreciate the willingness of the staff to work with us on the purchase of our 2015 Ford Explorer. We love it! Nathan was wonderful.

Thomas Moisan

17 de feb. de 2015

Service was excellent , the promised departure was met... This trip was a lot better

Sara Hiers

17 de feb. de 2015

Good service. Never have any problems getting oil changed or anything.

Marchele Barlow

17 de feb. de 2015

Best dealership in the southeast. I recommend this dealership to everyone.

Tom Sizemore

17 de feb. de 2015

GREAT JOB . ERIC AND THE GUYS HAVE ALWAYS DONE MY FAMILY AND MY COMPANY A GREAT JOB.

Sara Chapman

16 de feb. de 2015

Ford Escape, service was great, staff very professional, workmanship very satisfied with!

Duane King

16 de feb. de 2015

Salesperson Mr. Jeremy B. Jones was very helpful and instrumental in helping my son and I find the idea used car for my college age son. Mr. Jones was patience with us as we narrowed down our choices. Mr. Jones suggestions waded heavily on our decision as he coordinated with management to allow us to borrow the vehicle overnight to ensure a complete mechanical inspection. With salespersons like Mr. Jeremy B. Jones, I will continue to patronize Wade Ford.

Kevin Handzel

16 de feb. de 2015

I showed up thinking I had and appointment there but was mistaken; rather than turn me away your adviser worked me in and took great care of me! You have a customer for life -Thank you

Charles Flock

16 de feb. de 2015

My experience at Wade Ford was great. No surprises. I ordered my 2015 Mustang thru a car buying service and the car came in, just as I ordered, and the pricing was just as it was quoted with no hidden fees or add-ons. It had been 8 years since I had purchased a new or used car, and Ron Weintraub and the others that worked with me made it a most pleasant experience. If not for the distance from my house to Wade Ford (60 miles one way) I certainly would use Wade Ford for all my service needs. Hopefully, any Ford service department I find that is more conveniently located will be as exceptional as Wade Ford has been in the sales department.

Najah Douglass

15 de feb. de 2015

A really good overall experience the man who assisted me was very knowledgeable and very helpful. Beside the 5 hour wait everything was good. Thanks for the Wi-Fi and cupcake.

Elon Merritts

15 de feb. de 2015

he was good and all so just a little dispoint n my engine part light on when I as about it did know you all didnot check n that area from last time I was there last years 2014 all time I came for service u all never check my sparkplus n my car why? other than that u all ok thank

Melody Tapley

13 de feb. de 2015

My advisor is always on point helpful with concerns on my vehicles, he always handle my vehicle with alot of attentions. Excellent services

James Jones

13 de feb. de 2015

We have used Eric for years for servicing our vehicles. He is always kind, courteous, and helpful. I know I can depend on his expertise to guide us.

Nickolas Newlin

13 de feb. de 2015

The service was thorough and complete on my 2013 Ford Taurus. I really appreciated the technician telling me what things may need to be serviced on my next appointment so they are not a surprise when I return and I can budget properly for those needs.

Dannie Cochran

12 de feb. de 2015

Eric in service did an excellent job! I don't need to say any more.

Kyle Small

11 de feb. de 2015

Doug Rea was very helpful to me. He didn't waste my time and he treated with respect in the sense he was not trying to push me toward anything that I wasn't looking for! In and out of the dealership with a trade getting into a 2014 F150 FX2 in about 2 hours! I can not shout enough praises onto the sales and finance dept.

Richard Freeman

11 de feb. de 2015

Very pleasant experience. From the sales man to the sales manager to the financial manager, everyone did their very best to take good care of me. I would highly recommend this dealership to anyone. This is the way all business should be run.Thank you.

William Coward Jr

10 de feb. de 2015

Great service in a timely manner. Wade Ford is suppose to be getting back to me later this week about a flooded fog light. I probably should have waited until then, but they have excellent service!

Debra Casey

10 de feb. de 2015

The service I received was perfect and friendly I left with a smile

Chef

10 de feb. de 2015

I purchased a vehicle in late January from Wade Ford and got a great deal Thanks to salesman M. Henderson and Finance Mgr E Richardson. We spent last Saturday in January through last Tuesday working the deal. Although bought Toyota product they came through as if I was purchasing new Ford vehicle. I'm recommending my circle of influence and then some.

William Cable

9 de feb. de 2015

I purchased a 2010 BMW 650i. I mostly worked with Jeremy but both Danny and another salesperson (Matt?) were very helpful. Everyone was courteous and extremely professional.

Michael Goehring

9 de feb. de 2015

No appointment, the fit me I. And performed the service quickly and at a competitive rate

Terry Tyson

6 de feb. de 2015

Excellent service. Love the vehicle report card and recommendations

Judith Bogart

6 de feb. de 2015

The staff was very courteous and helpful. I like that they come to the owner with suggested repairs and ask if the owner wants them addressed at that visit.

Richard Morgan

5 de feb. de 2015

Very professional and done quickly and with courtesy

Jeannie Childers

4 de feb. de 2015

2005-chev-tahoe-exalent service-staff was real good

R. Gantt

4 de feb. de 2015

My experience at Wade Ford buying my 2014 Fusion was seamless. Marty was great to work with. He took his time showing me all the different models, he answered all my questions and explained in detail all the features of the car. I appreciate the straight forward pricing and the fact it only took a couple of hours to purchase the car. Chris and the finance gentleman were a pleasure to work with. Marty went out of his way to deliver the vehicle to my home. Overall excellent car buying experience. I will tell all my friends and family. This was my first Ford from Wade and it wont be my last.

William Tuck Iii

4 de feb. de 2015

I am always please with Wade Ford and their service dept.

Jackie Sanes

4 de feb. de 2015

We worked on the purchase of this vehicle remotely and was able to get the financing and pricing close enough to our figures that made us happy. That pricing was without an extended warranty so imagine our happiness when we learned that you guys got on the phone with Ford Credit and negotiated a lower interest rate that enabled us to get an extended warranty with no increase in payments. Thanks for going that extra mile for us!

Corinne Livingston

3 de feb. de 2015

Great service! They were able to fit me in the same day I drove up. They also had nitrogen for my tires!

Justin Wells

3 de feb. de 2015

2013 Ford Fiesta, purchased in November of 2013. The car has been a dream, and the team at Wade Ford has been stellar.

Mary Cahill-roberts

2 de feb. de 2015

I was able to drop off my truck and pick up at my convenience and they did what needed to be done.

Willie Daniels

2 de feb. de 2015

Maintenance oil change only. Quick and complete in a very short time span. thank you for getting me in and out.

Timothy Johnson

2 de feb. de 2015

Service and Customer Services was very good. Employees were friendly and informative.

Ruth Washington-Dean

2 de feb. de 2015

I purchased a 2011 Toyota Camry LE for my daughter and I am very pleased with the vehicle and exceptionally pleased with Desmond, the salesman as well as Earnie in Finance. I have already referred a customer and has more to come. Steve Ewing really runs a class act organization and has the staff to support it. Thanks!

Ronald Morgan

1 de feb. de 2015

Marty did a great job. Everything was ready with no wasted time. I was offered many different options. Everything smooth

Richard and Laura R.

1 de feb. de 2015

Our salesman, Nathan Crocker, was excellent. Not pushy but pleasant and very well informed. We were serious about needing a new car but not certain which make or model or options. Never bought a Ford until now. After test driving the Edge and Escape we selected the Escape with Titanium package and Navigation. Him and other staff found the color car with all the options we wanted in the area. Within 48 hours we bought our fist Ford! Financing through Ford at the dealership was easy and we got max rebates. Also they gave is a good value on our trade in. Excellent staff at Wafe Ford!

Shona Adams

1 de feb. de 2015

Had great experience with Customer service. Helpful staff.

Barbara Lawton

31 de ene. de 2015

Professional personnel, comfortable waiting area, and fast service.

Andrew Hall

31 de ene. de 2015

Ford Explorer 2015 Sport - I landed in the USA after a 9 hour flight from the UK. I had been emailing my Sales guy on the plane. He was so helpful and non pushy that I drove straight from the airport to the dealership and purchased a vehicle at a lower cost that I had expected without any haggling. A perfect sales scenario for me and a very welcome one.

Jeffrey Williamson

31 de ene. de 2015

This was the second truck that I have purchased from this dealership and I will never go anywhere else. The sales staff is very laid back and provide a no pressure atmosphere. The finance rep is great at what he does and works hard to provide the best financing possible. Overall the entire experience is great and is the only car buying experience that I have actually enjoyed and felt like I was being treated like family instead of just a number and another dollar.

Herman Moore

30 de ene. de 2015

Wade FORD people go out of the way to help every one. One of your people named Forrest is a good example.

Blenda Deberry

30 de ene. de 2015

Great Service Person! Very helpful and informative as to what needs to be done to the car

Steve Johnson

30 de ene. de 2015

You have always taken care of our fleet of cars at home - Ford Five Hundred, Expedition, 2 Mustangs. Thanks!

Valued Customer Ambrose Industrial Servic

30 de ene. de 2015

Matt was excellent. He has sold us to trucks and both times we was excellent

William Gordon

30 de ene. de 2015

I have been purchasing and having vehicle service at Wade for over 20 years and have never considered going to any other dealer. Need I say any more

Diane Conley

30 de ene. de 2015

I love my Thunderbird and I plan to drive it till Ford makes a new Thunderbird. I need to have great service to keep it running perfectly. With Eric Gantek's advise and the great mechanics at Wade's I will be driving it for many years. I always know what is needed with the great communications Eric gives me. I am never surprised with what is going on.

A Hodges

29 de ene. de 2015

Deandre was absolutely fantastic in every aspect of buying my car. From the very beginning, he was attentive, thoughtful, caring, helpful and knowledgeable without being pushy (or a "typical" car salesman...which is a relief!) I did visit other Ford dealerships, and although Wade Ford was about 30 minutes farther away for me to travel, I thought so highly of the dealership, and Deandre in particular, that I wanted to buy specifically through them. Deandre continued to impress me with his attention to detail, and his thoughtfulness. Unfortunately, right after I purchased my car, I had some mechanical difficulty with the vehicle, and had to take it back to the dealer to get it fixed. Deandre came to the gas station where I was experiencing difficulty to try to fix the problem himself, then when we realized it would have to be fixed at the dealership, he worked so quickly to secure me a loaner car. Apparently, I just have really bad luck with cars, as right when I was taking the loaner back to get my car, the loaner died. Not only did Deandre call and try to help in any way he could (including filling up my car before returning it), he personally drove 30 minutes out of his way to come get the loaner car and bring my car back. I know that Deandre worked diligently and tirelessly on my behalf, and I can't say enough about how impressed I was and how grateful I am for how helpful he was in what could have been such a chaotic, difficult process. I would highly recommend (and already have recommended!) Wade Ford and specifically Deandre to my friends and family--anyone who is looking for a car needs to check out Wade Ford.

Timothy Clark

28 de ene. de 2015

We bought a used car from Jeremy. We met with him and told him exactly what we wanted. By 4 pm that day,he had the car there for us to look at. He was Awesome! Very knowledgable, laid back and just a joy to work with.Also, the sales manager and finance manager were very pleasant and easy to talk too! Overall, our experience was a 10! We would come back and buy again however we keep our cars for a very long time! We will definitely refer others to your dealership! Thank you.

Steven Edwards

28 de ene. de 2015

Your Service Manager, Edgar, went out of his way to help me! With WADE FORD, I know y'all want my business! Steve Edwards

Susan Warriner

28 de ene. de 2015

My second ford escape. The car is perfect for my needs except this one has been further improved. Could not have had a smoother transaction all told. Almost like dealing with extended family.

Brian T.

28 de ene. de 2015

Great team, awesome service at Wade Ford! Thanks for making the experience enjoyable.

George Hood Jr

28 de ene. de 2015

I stopped by your dealership and was helped by Ralph Ferguson. I had pretty much decided on an Edge and he was able to almost get me the price I wanted. Very satisfied with the experience.

Peg Jean Evans

27 de ene. de 2015

I was quite relieved upon meeting our salesman, as we had just left another dealership because my husband felt like he was being hustled. Our experience with Wade Ford was much better and resulted in my purchase of my 2015 Ruby Red Fusion.

Robert Rutigliano

27 de ene. de 2015

Staff was great, the service advisor did a great job

Terry Van Buren

27 de ene. de 2015

This was my third purchase from Wade Ford. I found what I was looking for and price I was willing to pay.Staff was helpful and courteous.

Smyrna resident

27 de ene. de 2015

We came to Wade Ford through the Costco Car Buying Service to purchase a new Ford Edge. The process was straight forward, we drove different models, and the pricing was presented in a clear invoice. When we came back to drive the vehicle a second time, the initial salesperson was busy with another customer, and he connected us with another member of the sales team to continue our purchase decision without delay. We were in and out of the dealership on a very busy last day of the year, extremely happy with our purchase.

Ranford Richardson

27 de ene. de 2015

Staff is great...they listen to my issues and always address my cocerns!

David Stacy

27 de ene. de 2015

Our experience this time was to have our Fusion repaired from an accident. I know it was down there a good while, but the insurance company told me to take it there for their inspection. Then we waited for the parts to come in. Wade did a very good job in getting it repaired once they had all the parts. You can't tell it was damaged by looking at the car. The paint was matched up excellent.Thank you so much.

Erinn Lowe

27 de ene. de 2015

Very helpful and professional! the lady that checked me out could have been friendlier but other than that the service dept was very good.

Alain Poiraud

27 de ene. de 2015

Ford Focus 2013 titaniumOil change- on time, good feedbackYes, very much so.

John Graf

23 de ene. de 2015

i was pleased and still am with the prompt service and repair work done on my 09 Ranger FX4.

Angela Bacon

20 de ene. de 2015

The Service advisor took all of my information regarding what I needed done for my truck when I got there. I originally thought that rotating the tires was automatically done at every service. After my vehicle had been checked and serviced based on what I originally requested, I found out that tire rotation is not automatically done, but must be requested. The service advisor had a service technician rotate my tires. He made sure I was satisfied with my service before I left.

Jill Baker

20 de ene. de 2015

I had numerous issues that needed to be addressed when I had my 2008 Ford Escape serviced this time. From a basic oil change to tire issues to a problem with my heat and a recall on steering, I flooded Rick with problems to solve. Rick, as usual, didn't bat an eye. He wrote down all of the issues and walked me through each one, not only letting me know which might be major and costly, but also taking the time to explain what could be wrong in layman's terms. I have bought numerous cars at Wade Ford and have returned because of the service department, specifically Rick. He always goes out of his way to make sure that the service my family receives is top-notch and exceptional! I have recommended numerous people to Wade Ford because of Rick and the service I have received!

Danny Lantrip

19 de ene. de 2015

Marty McQuary did a great job handling my transaction.

Sasha Watson

17 de ene. de 2015

The service manager was very helpful and attentive to my needs.

Radford Landen Jr

16 de ene. de 2015

Excellent service. Had trouble getting right part. Otherwise smooth process!

Seann Hogan

16 de ene. de 2015

Fast, easy checkin. The oil change took longer than I expected, but the waiting room was great. I will certainly recommend, and do, using Wade Ford for all vehicle maintenance.

Birdel Jackson Iii

16 de ene. de 2015

My service rep, Mr. Cothran, was courteous and friendly. He avoided me of the approximate service time. The service was completed ahead of schedule. I am satisfied with the service I received.Birdel Jackson

Jerre Swann

16 de ene. de 2015

I come to Wade because of Tim Black and his service department, I will buy Trucks from Wade as long as he is there

Tom Thomas

15 de ene. de 2015

Once again Eric Gantek did a fantastic job.The mechanics are first class.

John Glisson

13 de ene. de 2015

Emergency! We were going out of town and I was doing last minute shopping and packing when my battery died in the grocery parking lot.I was on the phone with Wade arranging for a tow when a nice lady gave me a jump. I drove straight over and the staff fit me into their busy schedule. Less than an hour later, I was on my way with a new battery, alternator and voltage regulator checked out and fine!Thank you Wade! Customers since 1994 and we will stay that way! :-D

Jonathan Price

13 de ene. de 2015

My F 150 was serviced on Jan 12. It was done in a timely manner, my service advisor, Rick, was courteous and helpful, as always.

Howard Smith

13 de ene. de 2015

Kweisi was very helpful to my son, fairly new driver and owner, as he helped him to understand services needed and timing of return. I appreciate his professionalism and attention to detail.

Shawn Hanley

13 de ene. de 2015

Every time I come in, folks are very nice and handle my issues quickly with no hassle. Love y'all !Thanks!

Felecia Wingo

13 de ene. de 2015

Every experience with the Service Technician Rick Cochran is always a exceptional, professional. Always remember your name when I come. I know that my vehicle will be taking good care of, no worries about whether the service was perfomed or not. Rick Cochran will make sure that what our vehicle is brought in for, is done. My family and I always ask for Rick for all of our vehicle needs, great customer service, this is what keeps us coming back to Wade Ford.Thanks,Felecia Wingo

Thomas Rooney

12 de ene. de 2015

my vehicle needed work I was not aware of, which was brought to my attention, thus my vehicle will now operate better and longer

Valued Customer Griffin Family Revocable Livin

12 de ene. de 2015

I brought my F250 in for normal maintenance services and The service provided was quick and excellent!

David Manecke

12 de ene. de 2015

Service staff, cashier and runner all courteous and professional in my recent expierence

Raymond Bowin

12 de ene. de 2015

Always a pleasure to have Eric Gantec tend to my service needs.

Jody Johns

12 de ene. de 2015

Excellent service. Quick turnaround. Repairs finished before date promised. Friendly staff.

Brian Danin

12 de ene. de 2015

had great phone call, work completed ahead of estimate

Donald Sinclair

12 de ene. de 2015

Everything was probably done completely and accurately. Customers aren't allowed in the service area so I really have no way of knowing if the oil was changed and the oil filter was changed. I just assume it was.One thing that wasn't done and it isn't a big deal. The little sticker that is usually stuck on the windshield to show the mileage when the next oil change is due wasn't put on. I'd appreciate it if you could send me one. I might remember the mileage for a while but also might not given the time it takes to go 5000 miles.Thanks

WNC

10 de ene. de 2015

Typical shady dealership. Worked with internet manager on a price. Agreed to it and discovered they where sneaking a new fee in. Asked them to remove it and never got a phone call or email. I left messages both ways. Do yourself a favor and go elsewhere.

Bradin Carter

10 de ene. de 2015

They got my recall done in a timely manner. Great service.

Paul Ring

10 de ene. de 2015

My brother and I were driving from Ohio to Florida when I hit a road hazard and it sliced my tire. After getting help from AAA we took the 2013 Ford Escape Eco Boost to your dealership to purchase a new tire. Luckily you had one in stock and we got in and out in less then and hour. We even had some laughs when the Car Key was missing for about 5 minutes. But you technicians were able to find it and we got back out on the road. Thank you.

Chris

6 de ene. de 2015

I talked to a salesman about a used truck and setup a appointment with him the next morning. I live in Dalton and I called the salesman and told him I was on my to the dealership, so he told my he pulled the truck off the line and put hold on it for me. I drove 1 hour and 15 minutes and when we got there the truck was going out of the parking lot. The salesman told me I had first choice at the truck so I drove the truck and told him I would buy the truck. I signed papers on the truck and wrote my check out, then the sales manager give us a run around for a hour then ask us to come in his office. He told us that he pressured one of his friends to buy the truck and he said there policy was first come first serve. So that S.O.B.sold it out from under me and he knew I was on my way down there. That is a sorry way to do buisness and they was going to write the salesman up for doing his job. So be aware of this dealership they will screw you in a heart beat. The salesman done a great job trying to wait on me. I was very pleased with the salesman. Bewear of Chris Greeson!!!

Michelle Reis

4 de ene. de 2015

The whole experience was amazing. The Wade Ford Used Car dealership in Smyrna was exceptional. Charles, Donnie and Keith were fantastic. I would recommend these folks to anyone in the market for a CPO Ford.Michelle Reis

James Doerter

30 de oct. de 2014

This dealership was fair and supportive throughout my purchasing experience. They gave me a loaner when I had the truck serviced, and treated me fairly.

Mike Hallford

30 de oct. de 2014

Go to Sandy Springs Ford,..professional and don't lie. After giving a poor customer survey, the dealer turned on me when I returned the car for a paint issue!! They went so far as to bring it up!Not the customer service one expects when buying a $40+k auto. What a joke

Teresa Huber

29 de oct. de 2014

Wade Ford rescued me after a tire blowout on the Atlanta interstate!! I did not have the key to unlock my wheels for a tire change, so had to get towed to the nearest Ford dealership to access a master key, which was Wade. Larry Farmer, (Service Advisor), talked with me several times while stranded, helping to arrange appropriate service and staff for when I arrived in the tow truck. I arrived at closing time, but they patiently, thoroughly, and cheerfully helped me anyway!! Thank you Larry Farmer, and staff at Wade Ford, for being such a blessing in a legitimate time of need!!

Jessica Teal

22 de ago. de 2014

I was very happy with the courteous staff and the service I received. The only reason I didn't give higher numbers is because one of the things I brought my car in for was not fixed. It was a transmission issue, which I was told they couldn't replicate. My car still has the issue, so I wonder if they had been more thorough if they might have seen the problem. I had to take a day off from work to do this, so I needed to get everything taken care of at that time. Other than that, the staff was great.

Rebecca Thompson

22 de ago. de 2014

The team at Wade Ford is always helpful. They even found one more recall before I left so arranged to fix that the next day.

Christie Ridgely

22 de ago. de 2014

Ease to do business the sales staff of Nathan Marty and Chris were great to work with.

Dustin

22 de ago. de 2014

Staff was helpful on short notice of my visit.

John Domville

21 de ago. de 2014

Easy, simple, friendly

Pat Leonard

21 de ago. de 2014

Jason was awesome in getting my car in to inspect & resolve the issue. Always great to have your own car tech available.

Vincent Lagarza

21 de ago. de 2014

Great through the whole process

Joe Satterfield

21 de ago. de 2014

the staff is the best around.

Bill Jordan

21 de ago. de 2014

Eric Gantec the service advisor is simply the best at customer service.

Donna Ellsworth

21 de ago. de 2014

By the time I came to Wade Ford, I knew that I wanted a new 2014 Taurus. Service and staff was wonderful and they were determined to gain my business and not let me walk out that door without a new car.

Paul Wilfong

21 de ago. de 2014

I purchased my F-150 from Wade Ford and couldn't be more happy with the vehicle. It is exactly what I wanted thanks to my salesman Nathan Crocker and his Sales manager David Truesdale. They both went above and beyond any service I have ever received from any other dealer. It was a totally stress free experience for me, and Wade Ford has a customer for life...Thanks Guys!Paul WilfongCEO Atlanta Specialty Millworks

Kurt Weghorst

19 de ago. de 2014

Took a long time for a oil change and tire rotation especially since i had made a reservation. The other thing was that your WEB ad said 24.99 and it was 39.99 and i had to go online and figure out myself how to get the $10 rebate even though everything mentioned a coupon. Very confusing. The service it seems to have been done well and everyone was courteous.

Howard Stephens

1 de ago. de 2014

Found a truck online . Made an offer. Went thru financing. Headed up to dealership. Had a call "we sold your truck." Bad business. Didn't even try to find me another. Big box store is right. Unbelievable. I found a better truck at Greene ford. Less money.

scottmiller45

22 de jun. de 2014

They have always been fast, honest, clear in what they suggest. Truck runs great after 120,000 miles. Service has been superior every time. Thanks.

coachbillw

12 de jun. de 2014

I would recommend Wade Ford to anyone who needs a new car or truck. My experience has always been awesome. I have had dealings with several of the salesman as well as the General Sales Manager and it has always been professional and no pressure. I really like the following, The ease of the process. Great people to work with.

34goodservice

5 de jun. de 2014

Good fast, friendly service and at a good price. The service center looks very nice. Wade Ford offers Wi-Fi so I was able to work while I waited for the car to be serviced. Wade Ford is doing right!

parkertay

4 de jun. de 2014

My husband and I consider our selves pretty seasoned and savvy car shoppers. We purchased our F-150 from Wade Ford through the Costco program which is great because you will see all dollars straight up front. There was no back and forth with our salesman Larry Farmer who was competent and easy to work with. Our purchase went well, there was some time involved in finding the exact truck that my husband wanted, color options etc... but it was worth the wait to have Larry Ford get it for us from another dealer. We had a trade and the offer was not outstanding but fair. Our experience with Cedric in finance was excellent, I am a dollars person and he was able to beat what my credit union had previously offered us. All in all a solid experience with professional staff, we drove over a hundred miles to purchase from this dealer and would do so again. Correction:I must add to this review things that occurred after I wrote the above review. During the purchase of the truck the finance manager quoted us a finance rate and we told him we wanted to finance either with our bank or our credit union. He filled out the paperwork for our bank and we signed all the papers and ended the deal. A few weeks later we started to receive all kinds of notices in the mail about our credit requests from a bunch of different banks in the Atlanta area, but we live in Tennessee. I ran a credit report on my husband only to see the Larry Wade Ford ran our credit at five different banks but did not ask us for permission, the finance guy actually told us he didn't need to run our credit because he could see we had good credentials. I feel this was deceptive, and he was not honest with us. The second thing that happened, had to do with sales tax. Since we live in Tennessee they had to calculate the sales tax for our state and county. We were told that they sell cars and trucks all the time and are used to doing the paper work for out of state purchase. When we went to the department of motor vehicle to purchase our tags we had the cheque from Larry Ford to pay for our sales tax since we had rolled the tax on to our financing. As it turned out we owed Tennessee almost $500 in taxes, because they did not calculate the sales tax properly. We were not happy to say the least they sell cars and collect sales tax all the time and they should know how to do this so that the number is not so far off. Won't ever buy a vehicle from there again.

Fordcat

7 de mar. de 2014

Always do quality work and BS service writer was always friendly, willing to bend over backwards to satisfy my requests. I purchased my truck here and always bring it here for service.

wkbishop

21 de feb. de 2014

My Service Advisor, Rick Cothran being honest with me about what repairs needed to being done. I never felt forced into making the decisions. He also lets me know the progress of my work and kept me informed throughout the day.

Kulanthaivelu

11 de feb. de 2014

Came there late evening for oil change and they were able to do that and even beyond. This is great considering the timeframe I was there.

Edmund

10 de feb. de 2014

My sales agent Dan Griffin was very helpful in explaining the car's features and in assisting me with finding a vehicle to fit my needs. Easy process with no hoops to jump through. Very accommodating to the customer's needs and willing to with with you before and after the sale.

Josh

9 de feb. de 2014

Eric was very knowledgeable about my truck stayed in communication with me throughout the entire process. It was a big repair and he made sure I was taken care of and in the loop on everything. I made the right choice by going to Wade.

Ruth

8 de feb. de 2014

Rusty couldn't have been nicer or more responsive. He Enterprise Lease to pick me up and take me back when my car was ready, washed and polished the car before he handed me the keys!

LC1406

6 de feb. de 2014

Top 5 reasons not to do business with WADE Ford Atlanta!Im an Active duty service member who has spent the last 14 years in the military and endured numerous combat deployments over the years. I have yet to encounter the level of annoyance that I experienced at Wade Ford Atlanta. My fiancee and I was in the market for an SUV because we are currently in the process of starting our family. We had been looking for a vehicle for some time and decided that it would be best to commit to buying at the end of the year due to the sales that occur then. We settled on the new Ford Explorer and decided on January 2, 2014 to purchase it after being approved for financing from our bank. We saw that Wade Ford had the vehicle we were interested and made the trek to the dealership after looking over the specifications online. We also, had my fiancees vehicle to trade in which was in good condition with low miles. As we arrived at the dealership my top 5 reasons was unveiled. 1. Unscrupulous Business PracticeUpon arrival, we began talking to the sales rep we spoke to on the phone about the vehicle. He started asking the normal question such as financing, pricing, etc. I told him we had financing and we were hoping to get the vehicle for this price out the door with trade. At this moment we were willing to give the dealership the value that they posted on their site for the vehicle. The sales person came back with paperwork that presented a price $1000 more than was on their site. We asked why and he said that it was a special they had and it doesnt apply in our case. We went back and forth and still couldnt get a proper answer. So we let it go because we wanted the vehicle. In any case, they were supposedly assessing our trade as well. This brings me to my next reason.2. Unjust Evaluation So while we were sitting with the sales person, he asked for the keys to my fiancee vehicle which we obliged and gave to him. We saw this fat scruffy guy jump into the car and drove off for about 5 minutes and returned. When he returned it was about the time that the salesperson went to do our paperwork. The salesperson came back about 10minutes later and presented a low ball offer for our vehicle. Now dont get me wrong Im not expecting to get top dollar at the dealer but, Im also not expecting to get a cash for clunker offer either because her vehicle was by far not a clunker. In any case we were able to get the vehicle traded for a price that will allow us to compensate somewhat for the $1000 increase they all of a sudden decided that we were not eligible for. It was time to do paperwork which brings me into my next reason not to do business with Wade Ford. 3. Dishonesty from employeesWe were escorted into a trailer to their finance guy Cedric Ruff. I remember his name because I genuinely felt this guy was a low ball in many cases. This gentleman began shuffling paperwork in front of my fiancee and me without explanation. As we read the paperwork he began getting impatient on top of that my fiancee was curious how can someone who seemed sketchy as the best word becomes the finance director. He said he was fortunate and pretty much didnt give us an answer. After signing the paperwork, we realized that Mr. Ruff added a 3rd party warranty to our purchase vs. offering a Ford ESP warranty which by the way is much cheaper. We asked for it to remove and it seemed he felt inconvenience by our request. We later left and called the Ford ESP hotline and was able to get a maintenance warranty and a vehicle warranty for $500 less than that of what we was being offered by Mr. Cedric Ruff. 4. Unreliable Customer ServiceAs everyone knows it is the dealership responsibility to facilitate the registration of the vehicle with the DMV in most cases. I purchased my car on January 2, 2014 and received a call on January 28, 2014 from Wade Ford asking for some more information in order to process my paperwork for my tags. At this point I became nervous because my tag expires in about 5 days. I provided the documents and then asked what was wrong. They said that we needed the documents to process your tags and title. I called back and asked why only now you all contacting me. They said that it had to do with the storm that shutdown Atlanta for 2 days that presented a delay. Now I dont know but, that appeared to be a very dishonest answer especially because I bought the vehicle on January 2.5. Evasive Actions to answer questionWhich brings me to now February 6th, 2014; I have yet to receive my tags and have made several trips to Wade Ford asking why this is. Only to be told by Mr. Cedric Ruff that its not his fault and blamed it on the salesperson who actually went out of his way to sell me the vehicle. In addition, I have a brand new vehicle that Im not able to drive because of expired temporary tags. Ive called the dealership several times and have yet to receive a call back from Mr. Ruff. I called there tags and title department spoke to a lady name Nancy who told me that there appeared to be a delay on my paperwork from the Fulton County DMV and it will take 2 days to get the document from a place less 25 minutes from the dealership. In closing, as you can see from some previous reviews there seems to be a pattern. This experience has deterred me from even wanting to purchase a Ford vehicle again in the future. All I can say is, BUYER BEWARE!!!! SHOP AT YOUR OWN RISK!!

Anthony

5 de feb. de 2014

I was very skeptical at first the initial estimate was MUCH higher than I expected but in the end the pricing worked out and they got me in a car. I drove off the lot THAT day.

Holly

5 de feb. de 2014

It was a refreshing experience compared to other dealerships I'd been to. Vehicles were quality and I like how well taken care of I feel after I've made my purchase.

Alvin

5 de feb. de 2014

I am a long time customer of Wade Ford and on 01-27-14 I was really satisfied with the service. I visited to purchase a new battery. After entering the service area, I told the service rep that I have to get my small children out of the truck. He (Erik Gantek) looked in the truck and saw that I had a 2 year old and 5 month old. At that point he told me to leave the children in their seats and we will change the battery right here. Mr. Gantek had the battery tech come and change the battery where I was. Having not to wake up two small children was great. Please give Mr. Gantek a BIG thank you.

Darrell

3 de feb. de 2014

I have all my vehicles seen at Wade Ford from the 2002 - 2013 vehicle I purchased through Wade Ford. Great group of people.

Maxwell

2 de feb. de 2014

Desmond Robain. This is my fourth vehicle purchase, and I have dealt with pushy sales reps every time until now. Desmond was polite, friendly, and helpful. He let the truck sell itself, listened to my concerns, and was helpful in discussion of our trade in. I will definitely be giving him a call when we decide to make a new purchase. The gentlemen that handled our financing was also very easy to work with. He was friendly and helpful, and made the process move very smoothly. I was very pleased with our experience at Wade Ford.

Alexander

29 de ene. de 2014

Josh Adams is a very skilled customer service agent. Very polite and very helpful in dealing with an otherwise frustrating situation such as a defect vehicle.

Rocheen

28 de ene. de 2014

Whenever I come in for service, Rick Cothran greets me with a warm smile and makes me feel like a VIP. His customer service acumen is exceptional. My car was in service for two days but I had no issues about it because of how Rick treated me and took care of my needs.

Mike

26 de ene. de 2014

I took my truck in to have a tune up performed on my vehicle. Nathan greeted me in a friendly manner and understood what I wanted. He got my truck right in even though I was a bit early for my appointment.I needed to get something from my truck to clean my hands with after needing to use the restroom due to the water being frozen or cut off due to the cold to the portable restrooms. Nathan said it would be fine and the mechanic who was working on my truck started to let my truck down, but showed me a sink with soap that I could us. The mechanic even answered questions I had about my truck as far as possible leaks and the front brakes (easier to get to spark plugs on one side with the tire removed).

Craig

25 de ene. de 2014

I was completely satisfied with my service visit. It was a real pleasure to deal with people who are both experienced and trustworthy. They did a great job on my car.

Steve

24 de ene. de 2014

This is the 2nd car that I've purchased from Creed & Ernie within the last 6 months and the 3rd car I've purchased from Wade Ford. Each time Ernie has provided superior service. I will continue to make all my vehicle purchases from Wade & refer my family and friends as long as Ernie is there. You should be proud to have employees with the character & integrity that both Creed & Ernie demonstrates in representing your company. It is so very rare in most industries today, especially in the automobile sales industry.

Mark

23 de ene. de 2014

The fact that my salesman and the finance manager were willing to do whatever they could to make my deal happen and work with me.

Stephen

22 de ene. de 2014

I enjoyed an excellent experience during my recent purchase of 2014 Ford Fusion Titainium. Customer service was well executed and appreciated. Looking forward to seeing the New showroom once constrution is complete.

Cynthia

22 de ene. de 2014

Our experience each time was great. It was what every car buyer should experience. The people are welcoming, friendly and professional. Our sales person took the "fear" out of buying a car. All of the credit for our car-buying experience at Wade Ford on South Cobb Dr. is due to Jeremy Jones, Pre Owned Sales, and Erny Richardson, Finance Manager. We are three-time car buyers and would never buy a car from anyone else.

mds0424

15 de oct. de 2013

We found a Ford Escape on Auto Trader on 05Oct2013 that matched our criteria and within but at the top of our budget at $15998. We put in a request for further information thru the Auto Trader website. Received a reply same day from salesman Creed saying that he would get us further information on Mon 07Oct as the vehicle was not on the lot yet. On Monday we received the requested information in the form of a personalized video. (nice touch!) We communicated back and forth with Creed all week being told that it was a Certified Preowned Vehicle and when we asked he told us that there would be some wiggle room with the price. Mid-week we made an appointment to test drive it on Sat 12Oct. Late Fri night as we were firming up our plans for the next day we went online and again viewed the vehicle, which had not changed. Sat we called to confirm that it was still there before making the 170 mile (each way) drive to see the vehicle. We arrived and looked over the vehicle noticing a couple small dents and that the tires had dry-rot. We drove the vehicle and decided that if the price could be adjusted down slightly that we would buy it. We talked to Creed about those issues and went inside while he talked to his manager, Danny Pereira. He came and got us from the lobby and told us that we would need to talk to Danny, the Sales Manager. We went into Danny's office and my husband confirmed that Danny was indeed "the boss". Danny commented that the vehicle had just gone on their website that day (lie). When we refuted that with the fact we had been talking to Creed about it for a week, he finally admitted that it had been 8 days. Then told us they just got it on their lot that day (another lie!). Danny handed us a pricing paper listing the price of the vehicle as $16877 plus taxes & fees (misc fees of $264 and document fees of $599). We questioned that the price of the vehicle did not match what it had been listed for online or what was marked on the windshield of the vehicle. Danny said "Well that's the price online". When we said that's not what it was on AutoTrader, he pulled up AutoTrader on his computer and said "That's the price on there now". He went on to say that "It's a Certified Pre-owned Vehicle and it costs us $500 just to certify it and we're not going to eat that". (But we had already been told that it was a Certified Pre-owned Vehicle at $15998.) My husband questioned him multiple times "So you are not going to honor the price that is marked on the windshield?" And Danny's response in a very condescending manner was an emphatic "No!" Not only were his attitude & customer service skills horrendous, the practice of increasing the price after all the communication we had on the vehicle and what was marked on the vehicle is terribly unethical. Be aware that if you are considering doing business with this dealership that they may change the price on you the day you are scheduled to view the vehicle and that they do not honor the price that they list on the vehicle.

dn5864

16 de jul. de 2013

We are repeat customers of Wade Ford. We purchased our last car new in 2006 and enjoyed the experience. This time, we purchased a used vehicle and met with Mr. Weintraub of Wade Ford. Mr. Weintraub was friendly, polite, knowledgeable and extremely helpful. He guided us through every step of the purchase and was personally with us throughout. We are very pleased with our experience and highly recommend him and Wade Ford for vehicle purchases.

patsymark

3 de feb. de 2013

We came to the dealership on the reccomendation of a friend who bought a F250 at Wade Ford. I value my friend's view of Wade's customer service so I went on line before hand and previewed several vehicles. We narrowed our choice down to 2 vehicles and drove to the lot for a test drive. Jeff our sales person, listened to our vehicle needs and helped us compare the 2 vehicles. He helped us make an informed vehicle decision and we received excellent, low-key service with no unecessary pressures. Our salesperson Jeff made our Wade Ford purchase experience a positive one. He was friendly, knowledgeable, and dedicated to answering all our questions. He even took the time to show us around the service department! We are letting all our friends know how great Wade Ford and thier sales staff is.Mark and Patsy

Buckhead

29 de ene. de 2013

I chose Wade ford based on proximity to my home. I picked this dealer to service a CPO car I had purchased from another dealer not convenient to me. My first and second service did not go as planned and was really both the dealer (delayed appointment time ) and Fords fault for sending a bad replacement part. My review however is based on something else entirely. Wade Ford sells your information to 3rd party extended warranty companies. This company will call you after your service under the guise of following up on your experience with Wade Fords service department. They have nothing to do with Wade ford other than receiving your personal information from them. Wade Ford should be ashamed of this practice and held accountable for giving out customers information to anyone other than their own company.

Hatedit2012

10 de ene. de 2013

I visited this dealership for one vehicle I found on Auto Trader. Stephen helped us with test drive the car, but sadly it did not have enough gas to reach the highway. Nevertheless, I desired to proceed with the deal. That's when I discovered that this dealership is not for the little people. They took all of my information and set me home to collect more. I waited more than 5 days to hear back from them and in the mean time I watched how they removed the car from their website. I received a pointless call from the salesman stating that management was "supposed" to call me, but what good would the call have done if their intentions was not to sell me the car to begin with. Save yourself the trouble and leave this dealership alone! If you are not the type of person they desire to sell to you are wasting your time.

lmgc

17 de dic. de 2012

I paid 7500.00 CASH IN FULL for a used car from this dealership. i drove 3 1/2 hours to get the car. it BROKE DOWN on the way home. in the first 400 miles, it's had almost 5000.00 in repairs, they stopped answering the calls/emails, and its been in the shop 17 of the 24 days since i got it. it still has the temp tag and its in the shop **AGAIN**. DO NOT buy from this dealership- they are horrible mechanics and sell cars they KNOW have issues. also to add i have the contract for the ext. warranty & they dropped the ball on that too..

dmallner

13 de ago. de 2012

They were a joy to work with every step of the way. Made my buying experience a happy one. I will definitely consider Wade Ford 1st next time I purchase a vehicle.

minddoc

16 de jul. de 2012

I found a 2013 Ford Explorer Limited with the 302A package in the premium white paint. I was specifically looking for 2cd row bucket seats or captain's chairs since I have 3 children and need easy access to the 3rd row. I found a vehicle on ebay that appeared to fit this bill for 49,015 listed through this dealership. I called to inquire about all the features I was looking for and was very specific about the need for 2cd row buckets/captains. Marty was the person who took my call about the internet ad. He was very friendly on the phone, stated he was on the lot actually looking at the vehicle. I asked about the second row seating configuration and he confirmed it was what I wanted AND was also a 4x4 with a tow package (which I don't need since we have a F350). . I informed him I live in Augusta and do not want to do business with the 2 local Ford dealerships here to due multiple previous negative experiences with both of them and was willing to travel to get the vehicle if the price was right. He quoted me a price of $44, 750! I was ecstatic about this price and put a $200 deposit down with the intent of driving up the next weekend to get it. In the meantime, I called the Ford dealership we bought our F350 from to see if they could match or beat the price. Much to my chagrin, the salesman we work with called me back with the details on the vehicle and told me it did NOT have second row bucket seats (which is a deal breaker for the purchase of the car). I called Wade Ford back armed with this new information and was slickly redirected to a description of another similar vehicle in their inventory that had the second row buckets by the sales manager while he had Marty go out to the lot and look at the vehicle in question. When I continued to inquire about the vehicle I put my deposit down on, he eventually said that "Marty got confused" and gave me misinformation about the vehicle. I requested that the $200 deposit be refunded. He said I would not be charged. Marty was in the room when this telephone conversation was occurring but didn't have the decency to talk to me on the phone and explain what had happened.Maybe I'm wrong, but I think they fully intended to pull a bait-and-switch on me. Do not trust this dealership with out-of-town or online purchases. I would've been incredibly upset if I had actually driven to Smyrna (2 1/2 hours away/lost revenue from work for my husband/vacation day from work for me) only to discover I had been misled.

kushka

20 de jun. de 2012

After trying to convince me that 65,000 miles on a 2 year old used car was "average" mileage for the Atlanta area the salesman I saw today, tried to get me to buy a new Fiesta, when I insisted the price was too high and started to leave, he insisted that I meet his boss - who offered me a Focus for the same price. Imagine my surprise when I got home and saw, if not the same cars, identical ones advertised on AJC's Autotrader link from Wade Ford for about $2000 less than the best prices they gave me.I am an elderly woman. I came in with a cane and a cast, I explained that I had a good job and great credit and needed a car quickly. They obviously just saw me as easy pickings.

patandsig

12 de jun. de 2012

We have been coming here for at least 10 years. Have bought 2 cars here and drive over 20 miles to get our service work done here because they are so honest about what needs to be done or not done. Also, we were so surprised by the low price on getting our serpentine belt replaced, especially since it was done at a dealership. Half the cost that we expected. All the work done has been very good and very fast.

kbknight

5 de jun. de 2012

Timely, professional and courteous. Although this dealership is not close to my home, I will go there be cause I prefer it to the dealership in my area.

the747

11 de may. de 2012

Awesome Dealer! Great fiendly staff that goes Aove and Beyond to satisfy thier customers!A+ Everything. I recomend these guys to everyone now. If you're in the market for a new Ford GO TO WADE!

accrenshaw

11 de may. de 2012

Desmond referred me to the service department to address the issue of wind noise in the 2012 Edge. The service dept took my vehicle for a test drive and once completed, explained to me the noise I was hearing was normal. They intro me to the service manager who also drives and Edge and he explained that the combination of wind noise with the Pirelli tires that I had on the vehicle was normal. He experiences the same on his vehicle.

frankycg1

11 de may. de 2012

Wafe Ford is very professional dealership. All the employees are very kind and try to provide the best service. I will continue to come back to Wade Ford for the service of my Edge.

rjbonilla

4 de abr. de 2012

staff was great and very professional, had to be one of my best car buying experience, would recommend to all my friends and family members

MaxHBH

3 de abr. de 2012

Wade Ford is a super proffessional dealership with highly dedicated, highly motivated employees. Despite the distance I happily drive out there everytime. The only reason for giving one 4 is the confusion around the navigation software upgrade and the fact that I took the time to go out there, only to be told that they could not fix it without the stick from Ford Motor Co.

louzts

3 de abr. de 2012

Best car dealership I have worked with so far - I have bought 35 cars since I was 19. The sales and loan department were very good to work with. I have always been a GM product buyer for most of my life, but Ford did not take a federal bailout and thier trucks seem to be superior to GM.

Carawanb

6 de mar. de 2012

My service experience is always good at Wade Ford. Eric is always friendly and very helpful. I will continue to come back to Wade Ford for service.

cobb28

5 de mar. de 2012

I was very pleased with my visit to Wade Frod service dept,but i am always pleasedwith all of my visits to Wade Ford for service of my auto it has always beendone in a timely way and a professional way . I would rate Wade Ford as the bestin the Alanta metro for service

jthay

20 de feb. de 2012

I was met as soon as I got there and in no time the service was completed. He went over the bill with me suggested what should be done at the nex visit. Totally satisfied.

smokeape

5 de feb. de 2012

Courteous, friendly, and outstanding sales reps. Best after sales support I have ever had, and I've purchsed over 20 vehicles with the past six here in Columbus, GA. I would highly recommend this dealership and will purchase my next vehicle from them. I am a Ford customer and have a Mustang 5.0, two 4x4 Ranger pickups, and a Ford Focus right now.

cbowen0

4 de ene. de 2012

Friendly, professional and attentive was the way my visit went. They met my needs and I am very satisfied with the overall experience at Wade Ford.

jfhour

27 de dic. de 2011

The dealership did what they said when they said they would do it and they delivered. They were honest dependable and skilled in performing the requested repairs.

Flyboy92

23 de dic. de 2011

Well, I have always hated shopping for a new vehicle, especially from a dealer; however, all I can say is that this is the very first time I was really satisfied with my purchase, as far as the kind of treatment I got from the sales dept. And, I never felt I was being taken advantage of in any sense. Let me put this way, I flew all the way from Miami, FL to buy my new truck from these guys. I first contacted Donnie M. (with internet sales) since I like to do my shopping online, and she was great from the get-go. However, Donnie's usually so busy with the used cars dept. that she had Larry F. (with new vehicles sales) take care of me. Needless to say, both were very nice and professional and went the extra mile to provide an excellent service. Larry even picked me up at ATL airport. I loved their "Southern" accent and hospitality. But, what I liked and appreciated the most was the fact that neither Donnie nor Larry never, and mean never, pushed me to buy my truck right away or tried to offer me something else. I knew what I wanted and they understood and respected that. And although that's how it should always be, this is very rare to find in any salesperson. Fact is, every employee at met at Wade Ford was super friendly and willing to help and tried to make you feel at ease. BTW, they have the most beautiful blondie for a cahsier. 'Nuff said!

Cam McCord

21 de dic. de 2011

Everyone is very professional and Eric Gantek was extremely professional and very helpful in explaining what happened to my truck and how to repair it.

Donnacouch01

20 de dic. de 2011

Very honest and gave me an extra discount that I didn't know I was qualified for on documentation fees. Prices were clearly explained and rebates applied perfectly - very knowledgable staff. Car we wanted wasn't available in color we wanted so they had it shipped from Alabama overnight and ready for us when we arrived. They forgot to add 149 on the sales slip for the bedliner on truck but rather than asking us to pay or redoing paper work they gave it to us!

skip sims

12 de dic. de 2011

from the time i pulled into dealership till i left with my new f 150 i was treated like family. and they even called the next day to see if i was happy and had any questions. its nice to know they will be there when i need them.

gbrath

4 de dic. de 2011

The auto service fulfilled my expectations. Attention to the detalis ane repair of potential problems was remarkable. Communication with me was adequate and clear. Thanks.

raymmer

1 de dic. de 2011

I had negotiated the lease price over the phone. Sure enough when I got there it was the same. They let us do the test drive on our own and from there everything was handled very well. I think it was the shortest time that I've ever spent at a dealer leasing a car! Everything was top notch. Will definitely use them again!

JabberJaw

1 de dic. de 2011

I have done business with Wade Ford for over a year. Their people from the sales people to the car mechanics that keep my car in tip top shape are highly professional and well qualified. I am extremely satisfied with Wade Ford.

djknightga

23 de nov. de 2011

For me going to a car dealership is greeted with the same fear I have going to the dentist. I do A LOT of homework before I decide to buy a car so when I show up on the lot I am ready to make a decision and an offer. I worked with salesperson Jeremy Jones as well as Sales Manager Danny Pereira and we negotiated a very fair deal. They worked extremely hard to make my deal work. Jeremy was extremely helpful with a follow up item where I needed a second replacement key as the car I purchased only had one set of keys. They took very good care of me.These folks are extremely friendly and actually made this car purchase a very pleasant experience - one where I came away feeling I was not "taken" and I made a good deal.

R Glisson

18 de nov. de 2011

After a bad experience with another Ford dealer, we moved our service business to Wade in 1994.We've been there ever since. They are fair, do good work, and if there is a problem or something is more expensive than expected they will call you and get authorization.At this point we have bought 4 vehicles from them and have them serviced here as well.Very satisfied.

Vacommish

13 de nov. de 2011

This dealer worked with me and didn't give up pursuit of a mutually beneficial deal. The sales manager was a straight shooter, which I appreciate. While it took a week to close, it turns out to be for the best. Everyone I met, including the finance manager and other sales executives, were pleasant and helpful. I am very happy with my lease and vehicle. For those in the metro Atlanta area that may think you are too far away to buy from Wade, please consider working with these folks. We spoke on the phone until we had the framework of a deal in place before I drove over making the eventual 50 mile drive worth it.

dchambers

29 de sep. de 2011

The service we got was ok.I do not know what else to tell you to improve your services. Thanks for the good job. f

perryq28

16 de sep. de 2011

Nikki was so nice. She made me smile. I talked to her and scheduled an appointment for service but they were closing early since it was a holiday weekend. She called me back and informed me. I thought that was so nice. I have been to some dealers that just closed early without letting me know. Wade Ford stands out from the rest. Thank you Wade Ford. I will be returning with my service needs. The service was completed very fast and the cost was very reasonable. Thank you again.

JabberJaw

29 de ago. de 2011

Quick, No Hassle, reasonably priced and done right. I couldn't have asked for any better service on my car. I will continue to go there when needed. Thanks Wade Ford.

tmarv

28 de ago. de 2011

Bought thru Costco. Service was quick and friendly. Car was delivered as agreed and follow-up was good. I would buy another car from this dealer and will recommend them to anyone who is searching for a new car.

Robert watts

19 de ago. de 2011

A great dealership with friendly and professional people, they have gone above and beyond for our business, and I highly recommend them for a car purchase. In a time when costumer service has become a thing of the past they are fresh breath of air, and treat you the right way.

captpaulb

18 de ago. de 2011

Jason ALWAYS takes of me, and EXPLAINS all the work to me besides a regular oil change. He keeps my 1999 Ford Ranger running tops. Thank you Wade Ford for a great service experience. BTW, I bring my wife's Honda Accord in for routine maintenance also !!

maoti

17 de ago. de 2011

The appointment was set for the time and date I requested. Service was performed in a timely way. Service rep and cashier were very polite and courteous. I have been using this location since 2003.

ponasponchos

21 de jul. de 2011

We pre-ordered a 2011 Ford Explorer XLT through Randy. We told him exactly what we wanted and that is what we got! He returned emails quickly and answered all of our questions along the way. At pick up, he spent an hour showing us the MySync touch screen and all of the bells and whistles. This is our second vehicle purchased here and we do recommend this dealership, especially Randy White.

dean77

20 de jun. de 2011

The Wade Ford Team showed me empathy and excellent customer service. They understood my situation and created a solution. My heart is overwhelmed! Thanks again Larry!

herman F150

4 de jun. de 2011

Service advisor Rick went out of his way to give me services ann Estimated cost. I will be a return customer. It's seems that the Ford Motor Company has comeup with a very efficient program for car maintenace. My service advisor was on top everthing needed for my truck.

miamiheat

28 de may. de 2011

I would only recommend this dealership if and only if I did not have to deal with the salesmen whose name was Joseph. At first he was friendly and I was set on a new Ford Edge when his demeanor turned aggresive and uncomfortable - bordering on sexual harrassment.I left the dealership without a deal and made a purchase at another dealer the following week. Everyone else in the showroom and office were extremely accomodating and I was so embarassed that I did not stop to address the situation with the GM. I simply wanted out of the situation and quickly.I will NOT consider purchasing a car from this dealership as long as I have to deal with this salesman!

brucejn

26 de may. de 2011

First came to Wade 3-4 months ago when we just started thinking about a new car. Everyone was so helpful. After researching cars, we knew what we wanted. When we came in to inquire about a car we saw online, it was exactly what we wanted. Everything about the buying process was easy and pleasurable.

Genmac

25 de may. de 2011

I have been a customer of Wade Ford for 20 years and have always received excellent service when buying a car or having my car serviced. I always use Wade Ford service for all my cars up keep. All problems are very quickly corrected to my satisfaction.

johnavery

21 de may. de 2011

I had warped rear brake rotors replaced at a discount shop. After a couple of weeks I began to hear a grinding noise in the rear end. I took the car to Wade and they diagnosed the problem immediately. Rotors were not the correct size for my car. Wade replaced the rotors with the correct size and I have not had a problem since. They also saved the wrong size rotors for me to the take back to the discount shop for a refund. From now on, I take my car to Wade Ford.

gsquid

27 de abr. de 2011

The service at this dealership is always great! The service department was the reason we went there in the first place and we have since purchased two vehicles from them. The video that Chris sent me about the truck I was interested in was outstanding!!

dennisk1946

24 de abr. de 2011

I have been doimg business with Wade Ford since 1980. During that time, I tried other facilities. My experiences with Wade have been superior to anyone else in the Cobb County are. Wade annot be beat on quality of work, price or knowlege of the staff.

jhdricker

22 de abr. de 2011

Courteous and prompt service. Asking for 250 or characters is an unreasonable request since there were no faults or issues with the service I received. If you want me to continue to provide a review after each time I use the service department of the dealership, please change this stipulation!!!

JabberJaw

22 de abr. de 2011

I came in without an appointment for an oil change. This was completed in 20 minutes and the service advisor, Jason, went over the details of what was done. Very professional, very speedy and very well done. The quality was there, the service was top notch, I am a very satisfied customer.

pduke

29 de mar. de 2011

Taking my SUV in for service is not one of my favorite things to do, but when I leave Wade Ford I feel like I'm a part of the Wade Ford family. Everyone, without exception, has a smile on their face and makes you feel like you are one of their favorite customers. From the service rep to the cashier, to the individual who brings you your vechile. It begins with Eric - he is terrific about explaining the situation, the needed work, etc. Thank you Wade Ford.

joeburrell

25 de mar. de 2010

Not once but twice we tried to do business with Wade Ford In Smyrna and twice found it not only impossible but also very insulting.The first time we went into the dealership after having spoke with Donnie Mangrum and Chris Greeson on the phone about a 2007 Edge they had on their website.I should have known that I was wasting my time because both Donnie and Chris were dead set on not dealing with lowering the asking price. In spite of that we tried to work a deal and after an hour relized we could not get a deal done. A month later we seen where they still had the 2007 Edge on the Wade Ford website so I tried to work a deal once more and spoke with Ron W. We sent in another credit report online and gave Ron the trade in information. That was on Saturday. Later that afternoon we were told that it would be monday before they would have an answer. It was not Monday but late in the day tuesday before Ron W. called and said that they could not get a deal done because they would not allow us but 17,000 on our trade in that is worth about 25,000. It was an insult! After a long family tradition of doing business with Wade Ford dating back to when they were on Spring St in downtown Atlanta I can assure you that they have no intentions of working with their repeat customers and will tell you outright lies when it comes to dealing with customers. I will not ever go back to Wade Ford for anything and advise anyone looking for a good and honest deal to look anywhere but Wade Ford in Smyrna, Ga. Also they continue to sent emails that reads that they are trying to contact me. Another lie. They have my contact number if they want to contact me. I will be following up with this problem with the General Manager Mike Barlow. BEWARE BEWARE BEWARE!!!!!

greesox

16 de dic. de 2009

That was the best experience buying a car I have ever had. Dealt with the Manager during the visit and he was great also. They had all the vehicles priced on yellow display tags which no other Ford dealer did that I went to. It was great not to feel pressured buying a car!