Tammyt77

18 de feb. de 2014

I scheduled an appointment on 2/11/14 for a recall service. They took information and gave me an appt for 2/17/14 at 4:00. The service dept called to confirm this appt on Saturday, 2/15. I dropped the jeep off on Monday around 2:00. They checked me in, I told them in addition to recall work to change oil, rotate tires, and check the tire sensors. I told them this when I set up appt as well. Decided to have it done while the jeep was there rather than make another trip somewhere else. The extra request were not something that I had to have the dealership do, or were needed right away! They called early on Tuesday and said the vehicle was ready. J.D. was the person calling me. He then proceeded to tell me the recall work had not been done. They did not have the part. When I asked to explain how that happened, knowing that was the primary reason for service, he said Chrysler only allows one recall part a week and he did not know when they would have the part. When I asked why wasn't I told this when I set up the appointment, or when I was called to confirm the appointment, OR EVEN WHEN I DROPPED IT OFF! HE HAD NO ANSWER!!!! I told him how unacceptable that was and that I would not have access to the jeep again until June, as my daughter has this vehicle while away at school. J.D. then said they may not even have the part until JUNE. WHY AND HOW DOES THIS HAPPEN? WHY ALLOW ME TO SCHEDULE AN APPOINTMENT FOR A SPECIDIC PURPOSE KNOWING IT WOULD NOT BE DONE!!! If you use this service department make them guarantee you they have the part! I would even go so far as to get it in writing!