howardton

29 de mar. de 2016

We went to the Walker's Renton Mazda dealer for CX-3 Sport car, but after performed a test drive on CX-3 GT available at the lot, we liked the CX-3 GT instead. Doug Truong and the team were helpful in our purchase of noted vehicle. We'll be even more liked the vehicle if its windows tinted as same as the test vehicle. The feature that we missed when we took the care.

aallison12

25 de mar. de 2016

If there was a six star rating, this is the place I would give it to because they go so above and beyond!!! I would 110% recommend this car dealership to anyone looking to buy a car. If it's for yourself or even a first car for your child, this is the place to go.I spent months looking for a car, and as a first time buyer it can be a little intimidating. I went to several different dealerships and none of them even came close to the kind of service that Walkers Renton Mazda provided. They allowed me the time to look at all the cars and test drive anything that I wanted to without any pressure of a sale.The salesman, Chris Kosoff, and his Sales Manager, Amir Abasaliyev, worked hard to make sure I got the car I wanted at the price I could afford. Both of them were upfront about everything and made sure that I was well informed about what I was signing for. Overall great guys down to the core.Through and through this company is so amazing for how well they treated me and how much hard work they put in to get me into my dream car. I have to say that I've never experienced people who are so dedicated to customers and their happiness.Walkers Renton Mazda is the place to go to whether it's your first time or hundredth time purchasing a car. Two thumbs up!!!!

Irritated

24 de mar. de 2016

Please take my picture off the wall I don't want it there. Not really happy of what my sister and I was told about the car and getting a diff car

roseseattle

22 de mar. de 2016

I was looking to get a pre-owned car but wasn't exactly sure what to get. First and last stop was at Mazda of Renton! My dad and I sat down with Terry and explained all our wants: less than 25k miles, leather seats, rear backup camera, 4 doors, heated seats, compact car, navigation... plus we didn't want to spend more than $25,000. We didn't do any initial research so we were just listing out everything we wanted. Terry patiently listened and brought out one car and I knew right away it was the perfect match! He even got us a killer deal!! I couldn't be happier with my experience. Thank you Terry and everyone at Mazda of Renton for my hassle-free and easy experience!

MJOHawk

21 de mar. de 2016

We where in the market for a fun toy and the MX 5 had everything we were looking for. From the moment we met Ken at the door, through Maddie facilitating a test drive and Garret making every effort to make us feel good about the purchase and Doug bringing everything together and sealing the deal, everyone was extremely positive, personal and friendly. No hard sales just a willingness to help us make the right decision. Finally we ended up with Chris in Finance who couldn't have been nicer. He explained what we were signing, offered suggestions for service packages and just made the whole deal a pleasure. Walkers is doing it right! Thanks everyone!!!

Bunda2424

14 de mar. de 2016

I purchased my car with Doug Troung who was awesome to work with. We exchanged initial emails, I was very particular about the car I wanted, the price range I was looking for, and financing and he worked to get everything I needed. Not to mention my car I wanted was very rare (only 1 in Washington and Oregon) and he still put in the work to get me my car. Had a wonderful experience working with Doug, will be recommending him to any friends and family interested in a Mazda. Zoom Zoom.

midngordon

7 de mar. de 2016

I found a good deal on a lightly used Subaru Forester, and Terry worked with me to see the deal through. He was engaged through the whole process and, despite a SNAFU with a third party that damaged the windshield, he took ownership and adapted and communicated with me to see the agreed deal done. I would recommend working with Terry!

RL

5 de mar. de 2016

Who would have guessed that buying a new car could be a pleasant experience! I went in Thursday afternoon with no intention of actually buying a car that day and left in my new CX-5. Doug Truong is a pleasure to work with; no pressure, a good listener and very patient. I found exactly the car I wanted at a price I was comfortable with.

Kellyg

22 de feb. de 2016

After shopping around for a new car and being turned down, I ended up here at Renton Mazda my final destination. I walked in and was immendiately approached by Terry. He was friendly and very helpful. Terry and the entire staff helped me to get into the vehcile I wanted. I am very happy and would recommend this place to everyone. Thank you very much guys for making my car buying experience fun and stress free. Kelly G.

M3buyer

18 de feb. de 2016

Terry Kennebrew our sales representative was great. He was helpful, informative and didn't push us to buy. I couldn't have asked for anything more from him! He was the "best of times" for us.The worst of times was the over an hour I was left waiting to get the paperwork processed and get out the door. It was the pits. Once we finally got to meet with the finance rep things went well enough, it the way the process was laid out and played out left a great deal to be desired.

jj

9 de feb. de 2016

We had a great experience buying a CX5 at Walker Renton Mazda. We worked with Doug and he worked hard to get us the car we wanted at a reasonable price. We were buying a first car for my daughter and he got her the color she wanted. We got a cash rebate for new college graduate and 0% financing.

AllySon

1 de feb. de 2016

I went this past Saturday to look at a car that I found online that I was really excited to see. It was exactly what I had been looking for and I have been looking for MONTHS. I have owned a Mazda before and I loved it. I also purchased it from this same dealership. I got to work with Terry. Terry was a complete gem! He was very friendly and informative. He wasn't the least bit pushy either. He went with me on a quick test drive of the car. I brought my mom along for the ride since she was kind enough to take me there. Terry went over all the new feature of the car and answered all the questions I had. He was honest and patient with me. He went over all of the finance options with me, what certified used means and everything I had questions on. He told me that if I had any additional questions to call him. I have to reiterate that he wasn't at all pushy. I had looked at cars a few months ago and it was a nightmare at some other dealerships. I was almost belittled for not wanting to take something home that day. Terry did nothing even close to pushy. He even offered to hook up my mom's bluetooth to her car that was parked next door just because she didn't know how to do it!. I highly recommend Terry to anyone looking to purchase a car. I haven't had that easy or that pleasant of a car shopping experience in a long time.

2016 CX-3 GT AWD

19 de ene. de 2016

First of all, Walker's Renton Mazda had the exact model with options that I wanted. Doug was very helpful to complete the deal and paperwork. I would come back to Doug for an MX-5 with PRHT or an RX-9 when the time comes. Highly recommended.

Karri

9 de ene. de 2016

No pressure, cut and dry process for finding and leasing my 2016 CX-5. This was my best experience purchasing a car. Everyone was very friendly and helpfu. Doug did a great job helping select the best car for my needs and getting a great deal. Glad I selected the CX-5, it's a really nice car. I would recommend Walker's and especially Doug Truong.Thanks!

Vince

13 de dic. de 2015

Doug did everything i could expect. Everything carefully and completely explained. I drove home feeling good about my new car and the transaction!I would come back.

Sap

10 de dic. de 2015

This is our second Mazda car from the same dealership within a span of 2.5 years. We did our research and decided to go for a Mazda 6 this time . We did reach out to couple of Mazda dealers to understand the details about the car and the pricing of the car. Doug from Renton Mazda made it really easy for us. He explained the core value proposition of the car, explained the pricing and more so focused on the customer relationship. I was amazed to see how every employee in this dealership made our car buying a memorable and fun experience. During the day of the paper work my family felt great , the kid had a good time in the play area :) . I as a customer value relationship and ease of doing business more than anything else. Walker's Renton Mazda valued the relationship and made it a great experience for us and we got a great deal. Doug - Thanks for being a trusted advisor and a jovial person you are.

Jswan2015

7 de nov. de 2015

After having my car for a month I returned to pick up my license plates and I was greeted like a family member!! Everybody knew my name and why I was there!! My last review I forgot Derrick's name but I owe him a great big thank you for all of his hard work!!! Your team is the best hands down!!!

PNWKay

27 de oct. de 2015

We came to Walker's after doing substantial research online about the specific used car we wanted, and what we could reasonably expect to get for our trade-in. We worked with Mr. Leonard, who was professional, prepared, detail-oriented, knowledgeable, and personable in a way that comes across as genuine, not a job requirement.After my husband test-drove two cars but wasn't ready to make a decision, Mr. Leonard followed up with a phone call later that evening to make sure we had all the information we needed. We arranged to return the next day so that I could also test drive the car. This was Mr. Leonards day off, and we appreciated his offer to accommodate our schedule at the expense of his own leisure time.Throughout the sales process, Luther answered all our questions and did his best to make the paperwork and financing process efficient. He was consistently courteous and professional, not to mention an interesting conversationalist as we waited to meet with the finance manager. He turned over our "new" used car to us sparkling clean. One of the two key fobs for the car was missing at the time, but he located the key and had it in the mail to us within a week of buying the car. So far, were happy with our car purchase, and well be glad to recommend Mr. Leonard to any friends or acquaintances in the market for a car.

New2015Mazda3

14 de sep. de 2015

It has been 8 years since I last purchased a new car. When I last purchased a new vehicle in 2007, I used the "request a quote" option via the Internet and had an exceptional buying experience with a dealer down in Portland. This time, I was interested in a different make of car, so I tried the process again with Mazda hoping to have a similar experience. Although I requested quotes from multiple Mazda dealers in the area, Doug T. from Walker's Renton Mazda was the only one to send me a firm price via email. I'd also inquired about aftermarket leather, and he included a price for this in his quote. The car with the leather turned out excellent, the pricing was even better than I'd expected based on my research, and the total time at the dealership was very minimal. Besides the (expected) hard sell on an extended warranty (declined), the entire experience matched my previous exceptional internet buying experience. I'll never buy a new car any other way.

NewCX5owner

2 de sep. de 2015

I have dreaded interacting with car sales people my whole adult life. Have not owned a new car for almost a decade I decided, after lengthy research, on a Mazda CX-5. Doug Truong contacted me via email and to keep a short story from going long, within a few days, I am now the happy owner of a 2016 CX-5.I'd recommend Doug to anyone looking for a straight forward, honest and all around good guy to deal with.I'd also like to say that Jason West, in finance, was a great guy to deal with too.

Eleopao

28 de ago. de 2015

Last week, I just bought a Mazda CX3. Doug is the one who help me, he is awesome and friendly, he had answered me all the question i had requested. I really scared when i walk in the store, and every staff are pushing and selling me the product, but Doug didn't, he made me feel very comfortable when i bought the car. So I highly recommend if you are going to renton next time, find Doug, he must bring you a great experience and great service too!!

LoveMyCX5

27 de ago. de 2015

Came to Walker's Renton Mazda with some previous bad car shopping experiences elsewhere. Ken Palmer was awesome, - professional, friendly and felt no pressure to buy. Knowledgeable about the cars. Was upfront with everything and made the car buying experience easy. I came in knowing that I wanted to buy a GT CX-5 and he was able to sell me exactly what I wanted. Overall great experience. Thanks Ken!

Michelle&Joel

24 de ago. de 2015

Buying a car is always stressful for me, but Walker's of Renton made it such a great experience. From the moment we arrived till we were signing the paperwork to our new Subaru Outback! We were greeted by Steve who was so kind and laid back, then Ramie helped us find the vehicle that checked all my 'need' and 'want' boxes as well as within our budget. Finally signing and understanding our loan, Josh kept that very informative with no pressure. Great dealership, awesome customer service. Highly recommended!

Michelle&Joel

24 de ago. de 2015

Buying a car is always stressful for me, but Walker's of Renton made it such a great experience. From the moment we arrived till we were signing the paperwork to our new Subaru Outback! We were greeted by Steve who was so kind and laid back, then Ramie helped us find the vehicle that checked all my 'need' and 'want' boxes as well as within our budget. Finally signing and understanding our loan, Josh kept that very informative with no pressure. Great dealership, awesome customer service. Highly recommended!

roberts3

11 de ago. de 2015

From the moment we stepped on the dealership, we were treated with friendliness and patience. Doug Truong helped us find the right car. He was very knowledgeable and helpful in explaining the differences between the models. He went above and beyond customer relations by delivering our car to the house. My mother has Alzheimer's and she accompanied us to the dealership and Doug was very understanding and kind with her. Overall it was a very good experience.

Mona341

1 de ago. de 2015

When I got here everyone was so helpful and inviting.Every question I had was answered and in an honest way. I didn't feel like they were trying to sell me something but being honest about what they thought suited my needs. They even stayed until 12:30 AM to finish all the paperwork so I could drive my new car home that night!! They washed it and filled it up with gas too, which was nice. From right when I walked on the lot to when I left I sincerely could not have asked for a better experience!

RodClaar

27 de jul. de 2015

Walker's is just big enough to have all the products and services, yet small enough to offer a personal touch and commitment to the customer!

UR2L8ICU

17 de jul. de 2015

As many believe, my trade-in is worth more than it really is. But getting a fair trade is possible in different ways. They worked hard to make my day, Great job! Great Mazda!

CCguy

1 de jul. de 2015

We have been looking for a small crossover SUV for a couple of months. We test drove a lot of CSUVs, narrowing down our choice to a couple, including the Mazda CX5. Having met Roland Myers, at Walker's Renton Mazda, he followed up with some calls letting us know what CX5s were in stock. When the CX5 with the color and trim that we wanted came in, we came down and got the deal that we wanted. It was a pleasure working with Roland.

zzprock

30 de jun. de 2015

Went in just planning to look and test drive. Roland worked hard to get us what we wanted for the right price. Super happy with our new 2016 Mazda CX-5.

Looked everywhere!

30 de jun. de 2015

We were able to get into a beautiful 2016 CX-5 with little hassle and got an awesome price. Employees were friendly and helpful with choosing a vehicle.

Rizwan

29 de jun. de 2015

I bought a 2016 Mazda6 after discussing with other dealers, I finally called up Walkers Renton because of a friend's recommendation. It was not even in my top 2 choices when I began because of the distance from my place. I talked to Doug and he worked out a great deal for me and furthermore tried to make it as comfortable as possible for us to visit the dealership for a driving test. He sent out someone to pick us up (and drop us back after as well) and he was able to work everything quickly. I gave my pre-approved loan letter to him and voila, my car was ready for picking up very quickly. The experience was very good and I would be recommending Walker's and specifically Doug to all my friends.

Tinman2903

26 de jun. de 2015

Purchased a 2016 CX-5 from Doug at Walker's and it was a pleasure doing business with them. Doug went out of his way to make sure I received exactly what I wanted, and the finance team put together a great package, with no high pressure whatsoever. Best car buying experience I've ever had, and I have purchased a number of cars over the years.

equestriangirl93

22 de jun. de 2015

This was my first car buying experience. I had my sights set on a Mazda3 after researching, and I came with my parents to Walker's, our closest Mazda dealer. You hear all that there is to hear about car salesmen and dealerships. I had an idea made up in my mind about how this was going to go...but thankfully it was Marat who we had worked with! Marat was extremely knowledgeable and charming, but most importantly he expresses his commitment to taking care of the customer. My Father was warning and prepping me the entire way here to not allow the salesman to influence the sale and keep control, but Marat was able to put even him at ease with how helpful and honest he was. He thoroughly went over every part of the car, right-fitting the exact vehicle for me, as well as making sure to fight to accommodate all of what we hoped for in terms of price and payments. We were amazed when he told us it was just his second month in the business! From greeting us to handing us the keys, Marat was extremely professional, courteous, and a pleasure to work with.Walker's Renton Mazda seems like a great establishment, committed to selling cars the right way rather than what turns the best profit. I would recommend Walker's and Marat in particular to anyone in search of a new Mazda!

cltinseattle

21 de jun. de 2015

I believe that any time you set out to buy a car you need to do your due diligence in researching what you want and how much you are willing to offer before you ever go to the dealership. Having said that, when I met my salesman (Roland) and told him which car I wanted, he did everything he could to give me the price I wanted. This was my second purchase at this dealership and I have had good experiences both times. Also, the parts and service departments are excellent as well. They never try to tell me I need service that I don't need. If you are shopping for a Mazda I would recommend this dealership based on my own experiences here. I will probably return here if or when I need another car.

SueD

18 de jun. de 2015

Thank you Doug for delivering a 5 star experience. I couldn't have asked for an easier, hassle free, haggle free buying experience. If I had known it would be this easy I would have done this months ago!

mslenning

16 de jun. de 2015

Very friendly from the moment I arrived. Listened to what I needed and wanted and didn't try to push me into a more expensive vehicle. No going back and forth over price like the dealer I visited just before coming here! Very happy with my car and my experience!!

lijunzhu

9 de jun. de 2015

I got into contact with the car salesman Eugene through the website. Eugene is very friendly. After giving me a great quote on the new car, he even offered to give me the Japanese manufactured model instead of the Mexican manufactured model, without me even asking for it. We went out for a nice test drive, as he showed me all the features and answered all my questions about the car. I financed the car through the dealership, and the discussion was very straightforward, and he made sure I got what I wanted. Eugene even nicely offered me to sign up for my auto insurance right on their computer and stayed one hour after the dealership hours to make sure everything is in order. The mileage on the car is a bit high, about 60 miles out of the dealership. Looks like the car has been test driven a few times already, but that is expected with buying a car that is sitting on the lot.

EdR

8 de jun. de 2015

I was looking at the several kinds of Mazda6 models that were available and Roland Myers was very helpful in showing me the different types and features. He assisted me in finding the car that fit my needs at the right price. I also want to give recognition to Chris who was the first sales person I encountered at the dealership. He was helpfull and in getting me to test drive the Mazda6. I would highly recommend both of them.

whitneylarene

8 de jun. de 2015

I am giving this service 5 stars. Roland was helpful and not pushy so I didn't feel overwhelmed. I appreciate that. Buying a car is a big purchase and is scary all on it's own so a nice sales guy puts the mind at ease.The car I was buying, the Mazda 3 was available in several styles so I was able to try them all. I have already recommended him to a friend that is purchasing a Mazda in the near future.

Jen

5 de jun. de 2015

I was in the market for a new small car and came to Walker's Renton Mazda to look at the Mazda3. On my first visit I didn't have time to test drive, but they had the exact model I was considering on the show room floor for me to look at. The salesman was extremely knowledgeable and helpful, and did not pressure me at all. The sales manager took the time to talk to me briefly and thank me for coming in, even though I had made it clear I wasn't going to buy that day. I felt like a valued customer, which is why I came back a few weeks later when I was ready to buy. Doug was my salesman that day and was also extremely knowledgeable, nice, and pleasant to talk to. He was able to get me a good deal quickly, and has followed through on extras he promised. He's gone out of his way to make sure I've had a good buying experience, and I appreciate that. Great customer service!

mtl

2 de jun. de 2015

Roland Myers helped us get an awesome deal on my Mazda3. This was the first car I bought from a dealership and we arrived pretty unprepared. He was very helpful getting all the details worked out and I am so happy with my new car! I highly recommend Roland and this dealership.

Angie

2 de jun. de 2015

Doug helped us find the car we were looking for. We had very specific wishes and the car we wanted was not available at the dealership. Doug and team worked hard calling every dealer they could think of and eventually found us our car in Eastern WA. We had our car in less than 24hrs!! We are so happy with our car and would recommend Walker's to anyone in the market for a new car. Thanks again!!

nvanwesep

31 de may. de 2015

I bought my new Mazda3 last week and had a great experience from start to finish. Roland was a delight to work with on the purchase and very contentious of what I was looking for and what I needed. No hard selling or pushiness, just happy helpful service. I'd definitely buy there again.

hatchbacksuccess

31 de may. de 2015

I recently purchased my 2015 Mazda 3 Hatchback iTouring from Walker's Renton Mazda and I had the best time doing it. It started with some online research including back and forth emails with Eugene. He was able to help me narrow down the vehicle I wanted. Later he invited me to come down for a test drive.When it came to a trip down to the dealership, I met with Doug and he was fantastic. He was very friendly and easy to talk to. At no point during the entire sale did I feel pressured into making any decisions. I would very highly recommend this dealership to any and all of my friends & family looking to get a new Mazda!

churchgirl

20 de may. de 2015

my experience with Roland Myer and his co-workers was awesome, they all worked together to give me a great deal, there was no pressure.They gave me all the time I need to think it over, thank you

JL

6 de may. de 2015

I bought my 2015 mazda 3 hatchback here last week and am so happy I did. I test drove cars at several dealerships and looked at other makes and models too and felt that everybody I met at walker's was more genuine and honest than anywhere else. There were no high pressure sales tactics from Kris Coley who initially showed me the cars I was interested in and Roland Myers who walked me through the purchase. Roland was especially patient and understanding as my fiance and I ran calculations on scratch paper throughout negotiations late into the evening. His sense of humor and positive spirit was also much appreciated as we worked through serious discussions and financial considerations. I felt respected and heard throughout the process. This was my first dealership car buying experience (had only bought from individuals before) and felt that Roland and Kris Coley made the process fun and as easy as it could be (of course it's still stressful to make such a big purchase and yes, I did negotiate on pricing/financing so it wasn't just easy because I accepted the price they asked for). I would recommend this dealership to anyone. It may not look and feel like a big fancy dealership but it was clean, I have no concerns about how they manage their lot or cars, and they were great to work with. If I had to do it over again, without hesitation I would buy my car here again. And I LOVE the car! I'm hoping to drive it a long time!

~Nikki

4 de may. de 2015

My husband and I had a Honda fit that was too small for our growing family. We were looking for something with more cargo space, and the options for at least one more seat. I'd done some research, and the Mazda5 seemed to be what I was looking for. We showed up, checked out one of their used cars and went for a test drive. David was very friendly and helpful, without pressuring us to buy right away, but he made it clear that he wanted to make it work for us if we were interested. We went out to lunch to think about it, then headed back to the dealership to talk finances. My husband and I do not have very good credit right now, due to some issues last year, but David and Ryan worked very hard, calling several different financial institutions, and eventually got us a really great deal for the car I wanted, which is in fantastic shape! I wish I could remember the name of the other man who helped us, someone in the finance department over in their new car lot - he was also extremely helpful in getting us a great deal for our warranty and GAP coverage, since we had a monthly limit we had to stay under for our payments. All in all, it was a long, but very successful day, and I LOVE my Mazda5! Thanks so much to the awesome crew at Walker's Renton Mazda for making this work for us, we REALLY appreciate it!

Bryansmith917

29 de abr. de 2015

Leased a 2015 Mazda CX-5 and the normally pretty painful car buying experience was actually straightforward. Our salesman Roland was extremely polite and personable to my wife and me and I would buy another car from him in a second. After a long day of car shopping I wish I would have gone there first.

Dashev1990

28 de abr. de 2015

I bought my Certified Pre Owned 2013 Mazda 3 yesterday. Matt helped me a lot with the whole process and to be honest with you I felt like I know this guy for years. He's friendly, educated and he knows what he's doing and he's doing it great! He's professional and the best salesman so far! I hope this is a good car with no issues in the future. Once again, thanks Matt!

dcalde93

20 de abr. de 2015

Bought my car a month ago, sales manager agreed to fix dent on bumper, now they're not fixing it, saying they "tried". On top of it the car has leakage already. Customer service has just been horrible, to top it off, sales manager put me in tears by the way he was talking to me, I'm honestly let down by this dealer, considering all the "good" reviews. Don't even want to come back to have any future service done on my car.

deantaylor

17 de abr. de 2015

It was a magnificent transaction in your dealership that I experienced when I bought a used car. People are polite. Friendly and corteous. I would recommend to people your dealership.

oldlady

11 de abr. de 2015

After a rocky start with my car shopping, it was a welcome relief to deal with Doug Truong. He managed to "pull the rabbit out of the hat" to locate the exact car that I wanted and right on time. The price was right too. I definitely would go back to Doug.

Happy98042

11 de abr. de 2015

Walker's Renton Mazda was wonderful. We went in looking for a used CX-5 and ended up with a new 2016 for our daughter. She loves it!! Not only did they give us what we wanted for our trade, they were patient and pleasant during the negotiating process. I really feel like the staff there went above and beyond to make are daughter's first new car buying experience amazing!! I recommend Walker's to anyone looking for a truly great staff that will work hard for you.

SonofThor

7 de abr. de 2015

Buying a car is always fun picking the car you want, but never fun negotiating. I admit, in my age I am not as patient as I used to be when it comes to negotiating a price, including trade-in value. I was offered a very fair price right up-front, $4K below MSRP which makes haggling over trade-in value much easier. Doug Truong was pleasant, never pushy with sales tactics, and was willing to spend as much time with us as we needed, even though we were shopping other brands as well. This is my 2nd Mazda 6 Grand Touring, we will definitely be back to Mazda, and back to Walker's Renton Mazda to see Doug Truong with our next Mazda purchase.

6parkfam

31 de mar. de 2015

I had spent several months researching vehicals and pricing them. I was very confident in what I wanted, the price I wanted for my trade in, and all the features my new car should have. Brice was great at listening to all my wants and set about finding exactly what I wanted. He suceeded where several other delearships failed. He delivered exactly what I asked for and was able to get my asking price on my trade in and a very fair price on my new car. I would have no hesitation recommending him to any of my friends.

Flstokes

24 de mar. de 2015

Eugene will go to battle to get you the best deal possible. The first day I came to the dealership he had all the car models ready for me to look at. He never tried to persuade my decision. His service was quick and to the point. Never had me waiting for a long period of time. I could tell he really cars about his clients. Great guy. I would highly recommend him to anyone.Thank you Eugene!

seajoker

23 de mar. de 2015

I traveled around many dealerships test driving cars over the past 2 weeks and when I was ready to purchase, I called Emmanuel at Walker's Renton Mazda. My experience throughout the process was relaxed, friendly and helpful. Emmanuel made my 1st car buying experience in 13 years enjoyable. I will recommend Walker's and Emmanuel to anyone I know interested in a Mazda.

Martin

10 de mar. de 2015

I worked with Eugene Potaris to purchase a Mazda 6 this past weekend and his expertise, humor & being easy to talk to was fantastic and just what my fiancee & I needed. Eugene was very knowledgeable about the car which was awesome, pointing out the necessary details the entire time especially during our test drive. The whole process was very smooth and I truly couldn't be happier. I highly recommend Eugene & the Walker Renton Mazda team, it truly was a pleasure. Thank you guys, very much appreciated! Martin & Katie!

teamMazda5

7 de mar. de 2015

Eugene was very different from the get go. He was so friendly, very informative and confident I could drive my dream car home. I have never personally financed a vehicle before but have had many very distasteful experiences when going car shopping for my mom. He went the full nine yards to make sure I was taken care of. He was so patient with my family (3 kids!) I did not feel any negative vibes and he made it very comfortable. I didn't feel like I was fighting the man in the glass office in order to take the car home. I honestly could not have asked for a better experience. I plan on keeping my 2013 Mazda 5 for a long time and when I buy my second vehicle, This is where I am going. Eugene and everyone at Walker Mazda in Renton was so fun and welcoming. If you are not a stickler for a specific manufacture and appreciate a reliable car at an affordable price, go to Walker Mazda in Renton. You really won't regret it. Eugene, Tommy and Yan will make it happen.

Haus8710

4 de mar. de 2015

I had just purchased a 2015 Mazda 6 last weekend. And I didn't know what to expect since this was my first ever brand new car. I have always had used cars. I was contacted by Doug Truong thanks to the help of my parents. He went out of his way to give me the best car for the best price. He is a hard working employee no words can describe his initiative to help out. I would recommend him to everyone who is looking to get a new vehicle. He went above and beyond to make my experience at Walkers Renton Mazda and easy, comfortable and as fast as possible. I highly appreciate his dedication and hard work during my process and also to the rest of the Walkers Renton Mazda Team. You guys do a fantastic job, more than what anyone would ever expect. Thank you once again Doug Truong and the Walkers Team for making my experience there special!

denif

3 de mar. de 2015

I did not buy a car Walker but from Eugene. I tried several dealerships but I liked Eugene's approach best from the get go. He is good listener and he accepted to proceed as I wanted. I am grateful he went the extra mile and found the car I wanted in another dealership so that it was waiting for me when I came back from vacation.

1

26 de feb. de 2015

I was truly impressed by the speed and quality! Walker's Renton Mazda was the first dealership who returned back to me after I had requested all available dealerships in the area for the price/availability of the model I was looking for. And at the end it turned out that that price was the best among all dealerships! The whole process from entering the dealership to getting the car and the keys took only 2 hours!Special thanks to Doug Truong!Keep it up guys!

Chard

21 de feb. de 2015

We had an absolutely excellent experience with Walker Mazda of Renton on our leasing of a 2015 Mazda 3i sedan. Our sales agent, Eugene Potaris, the Walker dealership's internet manager, was extremely helpful right from the get go. All aspects of the transaction, including the selection of a vehicle, leasing details, financial approval, and explaining the details of how to operate our new Mazda were handled in a very positive and professional manner. We came to Walker Mazda of Renton, because we wanted to get a light colored interior. Another Mazda dealer we visited was not willing to find a light interior Mazda for us. The Walker dealership found one in another state and obtained it for us within 24 hours! Because of our tremendous leasing experience with Eugene Potaris, and the entire staff at the Walker dealership, we look forward to having a long term positive business relationship with this dealership. Sincerely, Fred and Taia Chard

DW

24 de ene. de 2015

Kris was wonderful and really listened to our needs in our search for a used car. We were looking for safe and reliable but at a budget price as a first car for a new driver. Great customer service, no high pressure sales, I really felt he did all he could to find the right car with our budget in mind. Great contact and follow up from Kris. We ended up getting a friend's car so we did not purchase from this dealer but I did feel I could have bought with confidence from Kris!

MGBdriver

1 de ene. de 2015

We are not folks that dealerships want to see as our last new car purchase was 15 years ago. This purchase experience was not as dreadful as we expected. Andreas was very helpful, as we were indecisive between theMazda3 and Mazda6. Turns out, both were about the same price with the mazda6 being just a bit more expensive. We test drove the Mazda3, and then sat in a Mazda6. We left to mull over which vehicle to purchase. Two days later, we came back with a desire to test drive the Mazda6 and immediately felt more comfortable with it. Since it was in our price range, we opted for the Mazda6. Andreas went over all the aspects of the car and the price with us. There was no pressure for the sale, and Andreas went out of his way to make sure that we were satisfied. The purchase experience was very pleasant.

laurenbaltzell

28 de dic. de 2014

Andreas was amazing at helping me purchase my first car. He was patient, helpful, and there was absolutely no pressure to purchase. I will recommend him specifically to anyone looking for a Mazda in the future!

Eleanor Lindekugel

14 de dic. de 2014

It is always stressful buying a car. Dour helped to make it much less a went the extra mile to ensure my daughter got the car she desired. I felt he accommodated our frequent need to keep changing the time we would arrive to purchase the car. He even went to Tacoma to get the car she wanted. He was very kind and helpfu. THANK YOU.

Priya Sekar

8 de dic. de 2014

I had an absolutely wonderful experience with the dealership right from the beginning. Lenny was my salesperson. He is very friendly and made the whole process as enjoyable as possible. 7 months later when I had visited the shop to get my maintenance package cancelled both the finance guy and Lenny were able to remember my name. They were so friendly and treated me warmly. I had gone by bus and they even gave me a ride back home from Renton to Seattle.

Kim.finch

29 de nov. de 2014

I recently purchased a 2015 CX5. I had done a lot of research prior to finding a dealer. I sent an email to several dealers and it was obvious right from the beginning who I was going to work with. I told Tom I wanted the no dicker sticker negotiation. Just give me their bottom!one and go from there. They were the only dealership would did not try to soft step negotiations. Tom was polite, very knowledgable and answered my questions immediately, They had what I wanted and the options that we werent they worked to get them installed prior to picking up!the car. On pick up day I worked mostly with Andreas. Andreas was so personably, warm and knowledgeable. He made sure everything kept moving and my car was clean and ready. He spent a significant time with me to make sure i understood the functions of my new car. Even the financing process was painless and they asked what I wanted and didnt try and force sell me. I dreaded the car buying process but I'm have to say Renton Walker Mazda the experience was enjoyable. And above all I love the product. The car is sporty, classic and very fun to drive! I would highly recommend the experience at Renton Walker Mazda. Thank you gentleman for great service and a great car!

nancy4042

22 de nov. de 2014

I would highly recommend this dealership and Andreas to any of my friends or family. Andreas was sensitive to my needs and really listened to me as I described what I was looking for so that he could direct me to a car just right for me. The purchasing process was comfortable, not stressful at all. This is the first car I have purchased on my own since my husband passed away. I was dreading it and had put it off for a couple of years. Now I am so very happy with my new Mazda CX-5 and could not be more pleased. Thank you Andreas and Walker's Renton Mazda!

Abattles83

12 de oct. de 2014

We worked with Andreas, Ken and Jason. They were wonderful to work with! We will go back when we are in the market for another Mazda!

Belinda Wang

11 de oct. de 2014

Doug was very knowledgeable about the cars we were considering, as well as their competitors on the market. Once we decided on the Mazda CX-5, the process of purchasing was very streamlined, from the straightforward financing to driving our car out of the lot. Thank you for the simple, hassle-free experience that emphasized finding the car with the most value for our needs.

Melissa Heu

3 de oct. de 2014

This being my very first car purchase on my own they made me feel really comfortable making this big decision. Right when I got there every single time someone was always out the door waiting to help me with what I needed. Their office was clean and tidy and loved they had a SANITARY place for children. Doug helped me find the car I wanted and worked with me to get things done that I couldn't. My experience was AMAZING and I still a happy customer! Renton Mazda is the place to buy your new car!

Batman1955

3 de oct. de 2014

The sales staff was attentive and knowledgable. We were interested in several vehicles and Brandon, helped us make the correct decision. After a test drive eventhough it did not have all the extra's we desired the deal was too good to pass up.Thank you Brandon for your attentive and professional service.

plaster1233

26 de sep. de 2014

We didn't want to buy a new car ... we drive our cars into the ground, and we were disappointed that we finally had to give up on one of our old ones. (A 1999 Volvo, to be exact.) To be honest, we were kind of dreading the hassle of buying a new vehicle. Anyway, we test-drove at a couple of different dealerships, and started getting regular calls and emails from them even though we told them we were just looking at the time. And one dealer took it upon himself to denigrate every other vehicle we told him we were considering. It was very off-putting. That's why when it was time to buy, we followed a recommendation from someone close to us and headed to Walker's Renton Mazda. Doug Truong was friendly and personable, but also laid-back and easy to work with. We're extremely pleased with the experience and would recommend him -- and Walker's Renton Mazda -- to anyone.

scott.mansfield.35

11 de sep. de 2014

I was lucky to have Ken Palmer as my salesman at Walker's. This man went out of his way to get me the exact vehicle I wanted, my new BLUE Reflex Mica 2015 CR-X Sport AWD with Bluetooth package and fog lights and all-weather mats. The whole process from meeting Ken to test driving to doing the numbers to get the car was absolutely painless. I never experienced anything like it before because just a few months earlier I bought my wife a car at a different car dealership and I swear we were not going to be able to get out of there without buying a car. Ken made my process so easy that I told my sister-in-law who had a 2006 Mazda about it and the very next day she bought a new car from Ken. Ken is the man.

NW_Dood

3 de sep. de 2014

We just bought a brand new car for the first time (CX-5 Grand Touring.) Andreas was a pleasure to deal with. He never pulled any shady sales tactics, and we were able to come to an agreement fairly quickly. I'd buy from Walker's again.

jRobinson76

2 de sep. de 2014

Andreas is everything you want a car salesman to be. Friendly, relaxed, comfortable to talk with, knowledgeable and fun. We had a great experience. Andreas is the salesman at Walker's Renton Mazda trained to work the Costco Auto Program. He followed the program to the letter, and was personable and easy to work with. When we first got there he was busy with another customer so Justin stepped in to help and took us on the test drive. He was also friendly and easy to work with. Both made us feel welcome and at ease in the whole process. We drove away in our new CX-5 feeling great about the whole experience.

Asia Biles

25 de ago. de 2014

We went to Walker's Renton Mazda this past weekend looking for a used (and affordable) Mazda 3. Branden Porte was our sales associate and he was very friendly and professional. It was comforting to work with employees that were not "sharking" or acting over eager to sell. All of the other employees were also very helpful and friendly. My one complaint is that the process was quite lengthly.. although since I don't live in Renton and would prefer not to commute back I appreciate the thoroughness. Very happy with my purchase. Thank you for making my first car buying experience a good one.

malie.pinard

24 de ago. de 2014

Andreas was professional, genuine and never tried to push me to pay more than I was comfortable paying, or up sell me. He listened to my needs and wants and made sure to explain all the pros and cons of what I initially was considering and made me feel comfortable with what I ended up purchasing and shared in my excitement.It was so refreshing to work with a down-to-earth human being who came off more as a friend than a salesperson. He helped me leave the lot with a car that exceeded my expectations and took the time to go through many of the amazing features and showed me where I could read about more. I would recommend Andreas to anyone who knows what they are looking for and wants the straight deal without any haggling or back and forth. He is awesome.I am very impressed with Walker's in general and hope to return when I need to purchase another car.

Nick Adelson

23 de ago. de 2014

That's right, our sales associate took some of his free time to pick us up from SeaTac Airport and drive us to the dealership. He took the time to go over all necessary paperwork with us beforehand via mail so that when we touched down, we were able to hop into our new CX-5 and drive off almost immediately. Not that i wouldn't have minded getting the chance to hang out at the dealership more as he was extremely pleasant to deal with, but he knew that we were under the gun for time and went above and beyond to cater to our time constraints.This was our first car purchase, and both my wife and I were a bit anxious to jump through all of the hoops necessary to get a good deal, and to be taken care of properly. We drove to several Mazda dealerships and after the 3rd one asked us in the first 5 minutes: "So do you think that you'll be purchasing this car today? because i can get you a great deal if you want it today." Needless to say we were rather disheartened. So we tried Autobytel to ask for quotes from every Mazda dealership in Oregon, Washington, and Idaho (wow was my inbox jammed full for the next few weeks), and without even having to negotiate for it, i got the best deal from Andreas at Walker's Renton Mazda. Honestly i would have put up with an xxxxxxx salesman for this price lol! But lo and behold, we lucked out with a through, patient, and respectful salesman who took the time to make sure that we were getting exactly what we wanted. Never used any high pressure sales tactics, never even mentioned an upsell of any sort, was an absolute pleasure to do business with.Next time i'm not going to have to deal with autobytel again, if it's a mazda, i know where i'll be getting it from.

mj_b

19 de ago. de 2014

I have never had so many helpful, sincere and kind folks who work in car Sales. Everyone went above and beyond to help me get a car after multiple disastrous experiences with other listings and sales reps. Walkers Renton Mazda has by far the most helpful and amazing staff I've ever worked with when buying a car. As a woman it's hard to know whether or not you are being taken advantage of when it comes to any aspect of either purchasing a car or having to get maintenance work done. I'm so happy to say that this dealership has not just an amazing owner who cares, but a staff who shows that they also care and are not about just about making a commission off of a sale. Instead, they are honest, caring, kind and have the accountability and integrity that is so important when purchasing a vehicle. I will never go anywhere else for a car but Walkers Renton Mazda. I'm a customer for life and would recommend this dealership to anyone. I owe a big thanks to James and Branden as well as everyone from the Sales & Finance Dept. who went out of their way and above and beyond to help me. A HUGE THANK YOU to YOU ALL!! My faith has been restored in the car buying experience and it means a lot to know that I now have a place that I can go to and trust in the future. Thank you all for everything!

Tikishark

4 de ago. de 2014

This is just a fantastic dealership. I had the pleasure of purchasing a car from Doug Truong and finishing my financing with Steve Lucas. Both men were extremely honest, friendly, outgoing, and committed to providing the best customer service within their power. Doug offered me a fair price on the phone for a Mazda 6, immediately emailed me with the numbers that we had discussed, and completely honored those numbers when my wife and I visited the showroom. Not only did I get an excellent deal, but also a great customer experience. I highly recommend this dealership.

ellida1

1 de ago. de 2014

Branden worked with me to learn what I wanted, then presented options based on my stated preferences. No pressure! He made this a good experience!

Jim - Tiger Fan

29 de jul. de 2014

Worst dealership I ever dealt with. Unprofessional and high pressure. Took 4-sales people to try high pressure sale. Lost trade-in keys and kept Registration and didn't tell us, which required a return round trip to retrieve our registration with no apology or fuel reimbursement. Bought at "stress free" dealership, Subaru of Puyallup!!!

Idchick

21 de jul. de 2014

Excellent customer service! We didn't have all weekend to look for cars. I gave Doug our criteria and he was able to fit within our budget. Truly appreciate a car dealership helping out its customers!

ssprinkler

19 de jul. de 2014

I'm not surprised to see good reviews for this place considering I was in line to write one myself. I went to this dealership to purchase a mazda and found the one I wanted. The salesman's job is to make you fall in love with the car and I certainly did, so I went inside and started the paperwork, did a little back and forth until we agreed on a purchase price, lined up the payments, and they even told me I could take the car home with me! After I signed a purchase agreement and thought I locked it in place, I was told I'd have to wait til morning to get the car since it was late and they needed more time to work out the loan. Not a huge deal, I was happy to leave the car there and they were going to clean up the car for me too. Got off work the next day to find out that they sold the car right out from under me that morning. I kept my end of the deal, they couldn't keep theirs. I don't care how much somebody offered them for it, you don't treat customers like that and you don't sign an agreement you don't intend to keep. I will never recommend this dealership. Don't make a deal with them unless you can take it home that day, that way they won't have enough time to screw you over. Thank you for making me fall in love with a car just to tell the person after me that it was still available. Terrible business practice.

nwwinston

14 de jul. de 2014

Nice people. Enjoyed working with Andreas. He was professional. Very pleasant to work with. Bought through Costco program. Pricing was decent enough. Bobby was also attentive on the financing assistance.

JGMAZ3SGT

12 de jun. de 2014

This was my first experience purchasing a new vehicle. My entire experience was a very positive one. I worked with two salesmen, Ken Palmer and Andreas Jennings. Both were very honest, courteous and patient. Ken took the time to show me several vehicles at their dealership making sure I knew exactly what I wanted. I came in to the dealership a few days after after thinking it over. Ken wasn't working that day but Andreas was able to assist me. He exuded the same friendliness and professionalism I experienced with Ken. Andreas was very patient with me listening to exactly what I was looking for. He was able to find a vehicle at their dealership and at the end I was able to purchase the vehicle that I wanted. I'm very happy with my purchase and I am glad I went to Walker's Renton Mazda. Their customer service is exceptional! I would recommend them to all my friends and family members!

Maudra

5 de jun. de 2014

You go into buying a car with a bit of dread. You're going to be spending a lot of money and making some difficult decisions, and you usually never feel like you're getting a straight answer. With Andreas as our salesman, he was down to earth and straightforward, and told us when he didn't know the answer to something. I would definitely recommend him, and Walker's Renton Mazda as a place to do business.

jenniferBautista1

4 de jun. de 2014

Michael was very pleasant to shop with. He was laud back and made the experience easy. He has followed up since I bought my car to make sure everything is still ok.

ericag76

4 de jun. de 2014

I have had some very negative buying experiences in the past with other local dealerships. I had done a lot of research on vehicles and a Mazda 6 was on the top of my list. I went to Walker's Renton Mazda and worked with Lenny. He was very professional, knowledgeable, friendly, and fun to work with. The test drive experience was very positive and through. He wanted to make sure we completely understood everything about the car in order to make the best decision. We made the decision to purchase (lease) the vehicle. Lenny was great to work with, and made sure we got the best deal we could on the vehicle we are leasing and also on the trade in. All-in-all it was a great experience. The car that I wanted was not in inventory. They did not try to convince me to take another vehicle. They found the one that I wanted in Tacoma and sent someone down to get it. Wow, what service. They wanted to make sure I left that evening with the vehicle I wanted. They then detailed the vehicle and got it ready for delivery. Lenny was fantastic during delivery. He made sure we understood all the options of the vehicle and made sure all our questions were answered before we left. I would 100% recommend Lenny and Renton Walkers Mazda. Having a good car buying experience is very important and they went above and beyond. Thank you!

TastyAvocadoSauce

4 de jun. de 2014

A sales manager elsewhere told me this "there's 3 things that stop a deal from going through, you either don't like the car, you don't like the price, or you don't like me" I took that to heart when looking for a car. The entire experience had to be awesome for me to spend that kind of money and commit to a payment like this for the next few years. That's where Michael comes in, he was immediately attentive and didn't even try to take me to the most expensive car on the lot. He was kind, hilarious, and most importantly honest. I could tell he was more concerned with getting me a good deal rather than getting a paycheck off of me. And it's really important to feel that way because the entire world knows that car salesmen get paid commission. When speaking negatively of someones sales tactics they always refer to them as "used car salesmen" because of the poor image that some places perpetuate. NOT THE CASE HERE. They worked with me on the price and payment and didn't make me feel cheap for not wanting to spend more than a certain amount. Everyone my husband and I encountered was friendly, professional and had an air of fun to them. Ultimately it's who I want to buy from, someone who is down to earth and not trying to screw you to make a buck. I went to a couple of dealerships and while I didn't have a horrible experience at either place, they just didn't give me the same attention and level of service that Michael and his crew did. Def visit this dealership, you won't be disappointed! We've made a new friend and have a beautiful new (to us) but practically new car and we couldn't be happier. I not only bought the car, but I bought you guys! Thanks so much! I'll refer you to all my friends!

bandron

30 de may. de 2014

Mike did everything he could to make my car buying process as easy and painless as possible, from finding a vehicle that I liked all the way to making sure that I was taken good care of in finance. All in all I would recommend him to others looking to get a vehicle from here.

WilliamKlauck

28 de may. de 2014

My customer service experience at Renton Mazda was very pleasant and it was all because of Mike. He didn't use any BS tactics and he was up front with me about my purchase. I've visited many dealerships and so far I've had the best experience with Renton Mazda. Mike is a people person and definitely has potential to move into management.

ascholl

11 de may. de 2014

Andreas was knowledgeable, personable, direct, honest, & open. The process of buying/selling a car is innately artificial and a little gross, and Andreas did everything possible to make a potentially stressful & frustrating experience pleasant and easy. I have only good things to say.

lkhank

8 de may. de 2014

We went into Walkers Renton Mazda with the plan not to purchase from them. My previous Mazda had been serviced regularly at UW Mazda in Seattle and I had planned on going there to purchase. Walker's Renton Mazda was just closer and convenient for a test drive. Andreas was our Salesperson at Walkers Renton Mazda. He was great to help us find the exact car we wanted to test drive (CX-5). He took us on a nice long test drive that included all types of roads (hills, curvy, flat, hwy, etc) He was attentive the whole trip. (Previous Honda dealership our salesman was on his phone texting while we drove). After the drive I knew we loved the Mazda much more than the Honda we had tested. Andreas worked with us to ensure a fair car deal and even helped us with our trade in at a very fair price. Close to what we planned to sell it for on our own. Needless to say we never made it to UW Mazda for our purchase. Andreas just made the whole process too easy to leave! Manager came out and introduced himself and was very nice. Finance dept was much easier than previous dealerships in the past. No high pressure sales. They do recommend some things but are great and understanding when you say no thank you. I recommend you check out Walkers Renton Mazada and be sure to ask for Andreas Jennings.

Jinkyu

30 de abr. de 2014

He was super friendly and knows what he is doing. I strongly recommend this man if you are planning to purchase or lease a car.

Jescleve

27 de abr. de 2014

Working with Andreas on purchasing our new cx-9 was, in the words of our 6 year old "easy peasy lemon squeezy!" He was very friendly, thoughtful and efficient. I would certainly recommend him!

BobbyB32

26 de abr. de 2014

I walked in thinking I was going to be In a pool of sharks when it fact I had a very friendly genuine experience. I would highly recommend this place to anyone looking for a great and high quality vehicle. I am very satisfied with the quality of service and vehicle.

NY2015

20 de abr. de 2014

Used Costco auto purchase plan and was referred to Andreas Jennings and Malinda Suom. Andreas was my initial and main contact throughout the whole process. He timely answered all questions and made the whole car buying process painless and hassel free. He knew what I wanted and found the exact vehicle I wanted for the price I wanted. I have nothing but praise for the professionalism that he displayed during the whole procedure. Malinda has a bubbly personality and was very patient and enthused about showing all the bells and whistles of my new vehicle. If you are looking for an enjoyable car buying experience, I would highly recommend Andreas and Malinda. Thanks for all your work, help, and patience in helping me with my car purchase.

gobluemazda

12 de abr. de 2014

I really enjoyed working with Doug and his colleagues at Walkers Renton Mazda. Doug was responsive without being aggressive. From start to deal closing, he was easy to reach by phone, email, and text. Plus, he has a customer first attitude that made it easy to work with him. I know that he and the Walkers Renton team worked very hard to get me the car that I wanted (tight inventory, given my specifics) at a price that I wanted.On the day of the arranged deal close, I set up a time with Doug, and he made sure that everything was lined up and ready to go as soon as I walked in. I finished all of the formal paper work and details in < 1.5 hours. He even delivered the car the next day at my request.Some dealerships haven't adapted well to the new ways consumers leveraging information tools to inform their decision making. On the other hand, Doug and the Walkers Renton people are very much in tune with it. Highly recommend!

lyssabean13

31 de mar. de 2014

I have been shopping for a new car ever since I was 16 (I am almost 23). I've been through many other dealers (Lee Johnson in Kirkland) and many other retailers for Dodge, Chevy, and so forth.. needless to say I was very indecisive since I am on a tight budget like everybody else. I went through the Costco Auto Buying Program and received a very friendly follow up email from Andreas Jennings asking basic questions as to what I was looking for. I was looking for basic, no bells or whistles to add to the cost of the vehicle. But Andreas (over many emails) took the time to understand and wanted to make sure they had the right model on their lot. I met up with him on a drizzly Friday and went for a test drive (my second test drive for a Mazda, went through Lee Johnson Mazda in Kirkland first and I DID NOT like how their customer service was - very money-hungry, shark-like) But Andreas was fantastic, funny, easy to talk to and he provided a great test drive experience! When the test drive was over, I was eager to talk about pricing.. I made sure to specify my needs for low payments and we were able to come up with a price I could afford (and I was able to get the next model up within my budget!) After the paper was signed, I had a nice chat with the Finance guy, Bobby, who answered all of my questions and was a terrific person, very approachable! I had to come back later in the day to have my boyfriend help drive the other vehicle and Andreas and Bobby warmly shook him by the hand and got him psyched about my new car! :) Overall, FANTASTIC Experience!

rphilbrick07

24 de mar. de 2014

My overall experience was very good at Walker's Renton Mazda. Andreas was prepared to answer all of my questions, and did a great job showing to me that he knew a lot about the car itself. He also seemed genuinely interested in making sure I got a solid deal on trade-in, which I appreciated. I'd definitely recommend Andreas and Walker's Renton Mazda to others.

sloberholtzer

21 de mar. de 2014

I was lied to a couple times. I knew the car had been in an accident and when I asked if it had, they said no. They also said they didn't have Carfax available then I talked to another guy. He said its not been in an accident. When I sent him the link of the reported accident, he said it wasn't on his Carfax. Oh, so now they DO have Carfax. Nice. I dont work with liars

lizbeth7150

10 de mar. de 2014

We arrived first thing on a Saturday morning and were greeted by Andreas Jennings. That was our lucky day. He made our entire experience wonderful. He was informative, patient on the test drives, and even stayed with us through the entire financing portion of our purchase. He got in the car with us after financing and explained everything and answered all our questions and synced our phones with the car. He gave us his business card and told us to call him anytime - even if he's not at work. He is a polite and wonderful young man. We also dealt with Lap Nguyen in finance. We were lucky there too to deal with Lap. He was informative, made the financing go smoothly, and answered all of our questions and it did not take very long at all. Lap is also a polite and wonderful young man. We would recommend this dealership 110%.

jjthulin

17 de feb. de 2014

I texted Andreas and let him know that we would be at the dealership at 12:30 to purchase a Mazda 6. He promptly responded and let me know that he would be there and be ready for us. We arrived a few minutes early and were greeted by one of the sales employees. We asked for Andreas and were told that he would be right with us. Andreas promptly greeted us with a big smile and a handshake and we began looking at several different vehicles so as to decide which one we wanted to purchase. We found the one that we wanted and he immediately went to find a lot attendant to help him pull it out so that we could take a closer look at it. Once we gave the go ahead, Andreas went ahead and quickly began the process of getting the paperwork going. There never seemed to be a long wait for anything during the process.The whole time we were there Andreas was very friendly and personable. He made us feel like we were just hanging with friends. Usually the whole paperwork process for buying a car is brutal but at Walker it didn't feel that bad at all. The entire team seemed to be genuinely friendly and enjoy what they were doing. After buying the car, Andreas took the time to show us all of the features and answer all of our questions even though it was obviously a busy day for him. We will never buy from another Mazda dealer or from another sales person as long as Andreas is around!

nico1234

15 de feb. de 2014

Andreas was very helpful during my new purchase of mazda 6 gt with tech package, he was very patience and explained me everything.thank you!-Nico

reedcx9

14 de feb. de 2014

Andreas was very helpful at every step from the time we arrived at the dealership to the time we left with our new CX-9. He even took the extra step to follow me to the house in order to give him a check for a security deposit since I didn't have my checkbook on me. Andreas is a very knowledgeable and professional salesman. He also has a great personality that led us to trust him with helping us make our purchase and we never felt pressured into a deal, which was very much appreciated.Great employee! I will recommend Andreas to anone looking for a new car.Thank you!-Sean Reed

hurikai

9 de feb. de 2014

I submitted an online quote request and was served by the very friendly Doug, who gave me a very competitive quote. I was happy with the service I was given - he was accommodating to all of my requests, happy for me to switch between models, and very patient overall, especially when the paperwork was being signed. When I was coming in to sign the paperwork I got stranded at another dealership (long story) that was a 10 minute drive away, and Doug was even happy to send his co-worker Chris to come pick me up.

Matthew Saeteurn

16 de ene. de 2014

staff was very friendly, would buy again. made me feel very comfortable, no pressure on buying cars.

bluebird0827

24 de dic. de 2013

I am writing this appreciation note for Alex Boze, Mazda employee who works at Renton site. Alex assisted my uncle and auntie bought their Mazda 5 2013. Alex help them patiently regardless their language barrier. My uncle told me that every time they stopped at Mazda showroom, Alex was the first person to come out to greet them no matter how cold the weather was. Moreover, Alex also helped them online to try to get Chinese version mammal. We sincerely appreciate Alex Bozes hard working. We are so lucky to meet them. Annie Wong

REmigholz

17 de dic. de 2013

They were in the process of moving from Rainier Ave to Grady so things were understandably a little disorganized. But the people were fairly easy going and the atmosphere, relaxed. We went there looking for the smaller suv/wagon style vehicle (had an outback in my mind) but left with something completely different. We couldnt be happier. Miles were a touch high but the price was fair considering the rest of the vehicle. The salesman Larry Moshovsky showed us what we needed, not what we thought we wanted. I normally dont write reviews, but he asked me to if I felt like it. I guess when you are buying a car it's ultimately the car that makes or breaks a deal, but you can waste a lot of time with someone just trying to offload something or you can work with someone who listens. And thats why Im here writing this. I got what I really wanted, for a very fair price, and in record time without all the BS. Thanks larry. Thanks Renton Subaru

kelta88

3 de dic. de 2013

I came in looking to trade in my Mazda 2 for a Cx-5. AJ was very helpful, and receptive to what kind of a deal I was willing to make. He worked very hard to get me the exact color and features that I was not willing to compromise on. I went to pick up my car the next day after work, and they were very quick to get the service done, car washed, and gas tank filled. When I was picking up the car AJ was not there, but Ken Palmer was there to go over the cars features with me. He was very thorough, and really wanted to make sure that I was 100% satisfied with the vehicle. I would definitely recommend Walker's Renton Mazda to anyone looking for a new car. In fact my co-worker likes the way my experience sounded, and he is thinking about going there as well in the future. THANKS FOR MY PRETTY NEW CAR!!!!!!!!!!!! :)

KirillTimofeev

1 de dic. de 2013

Thanks a lot to Alex for his help in buying new mazda cx-5. He did great job in helping us find car we wanted, explaining option and finally buying the car. He was friendly and professional and I highly recommend him to anybody who looks for new mazda.

RhiannonDetrick

24 de nov. de 2013

If I could give this place zero stars, I would. Let me tell you why.A few years ago, I bought a 2008 Mazda 3 here, and was told the aux input worked, it had satellite, 6cd changer ETC. Woohoo! Except no one told me until AFTER I bought the car that the aux only worked if you didn't have satellite, otherwise you had to buy a $300 switch box to make it work, and the dealer refused to eat the cost even though that was a main selling point for me.Fast forward to Nov 23, 2013. My boyfriend was looking to buy a car, so we went to Walkers against my better judgement. While trying to negotiate the price of the car, the sales manager came out and proceeded to belittle my boyfriend for asking for a better price on the car. He was extremely condescending and rude. When my boyfriend told him we just couldn't afford the car for the price they were bottom lining out, the manager said "Well that is a whole lot of car, what did you expect? What are you trying to accomplish here?" Tried to tell my boyfriend that he wasn't pre-approved for his financing that he WAS pre-approved by before we even went to any dealer. The manager asked me "Am I missing something?" to which I replied "Well yes, he said he can't afford the price you're giving him, we don't have any more time today to look at car's we need to get to dinner and you're being extremely rude and condescending to him and we don't appreciate it." His response to that was to crumple his paper up in my face and say "FINE" and walk away from me. When we asked to speak to his manager he said he was the manager and refused to tell us how we could contact the owner of the dealership. I was ready to buy another car from there too but not after this. I would not recommend ANYONE to this dealership. Stay away. The manager Jan Rac is extremely rude and impossible to work with. Laughs at you when you ask to speak to the owner. Not professional at all.The salesman we worked with before Jan brought the black cloud over was Alex Boze and he was extremely nice, courteous, professional and more than willing to help and answer our questions.

hhaemmerle

31 de oct. de 2013

We went to Walker's Mazda just to browse and were so impressed with the value and customer service that we ended up buying a car that weekend. The salesperson we worked with was Lenny Wright. Lenny was polite, genuine and committed to making sure we got the car and deal we would be happy with. We have a family member interested in a Mazda and have strongly recommended she go to Walker's Renton Mazda and work with Lenny. In addition, we feel that the other staff members were polite and welcoming and pleasant to work with. In all it was a pleasant car buying experience.

andyle8082

14 de oct. de 2013

The service department at Walker's Renton Mazda lack the service. Here is my encounter:Bought a brand new 2013 Mazdaspeed3 and had driven for a couple days and notice the front driver-side brake is making a loud rubbing noise. It seems that the brake pads are rubbing against the rotor without me applying the brakes. At low speed (10-20mhp) I can feel that the car is braking by itself. I decided to call the service dept. and notifying them of the issue. They couldn't get me set me up for service right away because they don't have loaner available. So, I had to wait for 5 days and endure the intermittent noise from a brand new car. Finally, got in to the dealer and had the head mechanic (Phil) inside the car with me to validate the noise. At the end of the drive, it was confirmed by Phil that the noise is coming from the brakes, and he also noted that the transmission is not running as smooth as it should and suggested additive to correct the issue. I pointed out to Phil that the front driver-side brake have excessive grease and he is also acknowledge of this and also thought that was odd as the opposite side did not have any.Two days later I got a call from Brian, the service manager telling me that there were excessive grease on the front driver-side brakes and that it had been worked on prior to their inspection. I confirmed with him of the excessive grease, but it made me feel that they were trying to push the blame on me for tampering with the brakes. Brian later found out the grease had been applied at the port of entry because the noise issue was found during port inspection; and whoever decision was to applied grease thinking that would fix the issue is dead stupid! To make the story short, I have been driven my car for a few days and now it is at the dealer for a whole week pending Mazda headquarter decision on how to remedy the problem. This should had been raised to CRITICAL PRIORITY list and be taken care off right away. Just simply replace the caliper, pads and rotors and I'll be on my way!!!!

JonathanBlauert

9 de oct. de 2013

Andre was amazing. He made me feel comfortable and explained everything so well. I never felt like I was pressured or making a decision too quickly. Alden did a great job with the financing portion of the sale. He explained everything I was signing perfectly. I understood the process so much better than the first car I purchased from Ford.

carmuff

8 de oct. de 2013

My only disappointment was the truly underevaluation of my impecapable 2005 Cherokee Jeep which already had every option available when I bought it. I added TOUCH-SCREEN DISPLAY, GPS NAVIGATION,REAR BACKUP CAMERA, HAND FREE BLUETOOTH, DVD SCREEN, CD, SIRIUS SATELITE RADIO and much more. It had new tires, new brakes, a new cruise control system, new contact starter and was completely maintained. It had only 55,000 miles. Evanne Solvinto

Len Aron

5 de oct. de 2013

I first did alot of research visited dealerships then went to Walker snad liked the laid back helpful interactions. Followed up with multiple text msgs and phone calls and found the right car at the right price. Great experience for me as a buyer.

markdaws

1 de oct. de 2013

We contacted Renton Mazda initially via an online quote request, Doug responded very quickly and professionally. We setup a time to go in to the dealership, both my wife and I dislike the car buying experience, where you feel pressured into buying something, but the experience at Renton Mazda with Doug couldn't have been more different than we expected. Doug was very friendly, knowledgable and not at all trying to push the cars on to us. When it came to talking numbers the deal was very fair and Doug was very open with all the numbers.I would definitely recommend both Renton Mazda and especially Doug to other prospective car buyers, we are loving our new CX-5 and we will definitely use this dealer and Doug again for our next car.Mark + Wee Lee

revcrv

26 de sep. de 2013

I found my experience at Renton Mazda to be the best car purchasing experience I have ever had. The first thing I noticed was that the sales people were not the typical 'car sales man vultures' just waiting for you to step out of your car and pounce on you. I worked with both Doug and Ken and found them to be very professional, respectful of time, well informed (they answered all my questions), and never pushy. I did not make the purchase on my first visit and didn't get the , "I can only make this deal today, the boss is gone and he'll kill me but I really like you and want you to have this car..." line. Alden in finance was most helpful and efficient.I would highly recommend this dealership and these 3 gentlemen to anyone considering a Mazada.

laurenmmartin

22 de sep. de 2013

Great experience. Worked with Doug T., who was friendly, efficient and willing to work with us on the price. We had done our research and knew exactly what car, trim level, options and price we wanted. Two other dealers were not willing to work with us on price (we weren't asking them to move mountains, just give us a competitive price), and Doug T. pulled through. Called him on the way from Bellevue to Renton; negotiated price on the phone; chose specific car over the phone; he had it all ready when we arrived. And he exuded graciousness the whole time - not pushy or know-it-all, just friendly, and it actually seemed like he cared more about our interests than his or the dealership's.We didn't have to talk with his manager (you know, the good-cop, bad-cop thing) or the "big boss" and hear crap about how much the dealership would lose to sell us a car at what we were offering. Worked with Doug the whole time and got exactly the price we were hoping for. No games at all, which is incredibly important to me when I'm buying a car.I'd drive hours for such a pleasant car-buying experience!!

G.Bowen

20 de sep. de 2013

Andreas Jennings and the team at Walker's Mazda were all very helpful, friendly, and knowledgeable asserting themselves, in my opinion, as the hands down number one dealer in the Pacific Northwest.

stevepecoraro

13 de sep. de 2013

I started my new purchase journey through online searches after online searches. I obtained a truecar report which was automatically sent to a few different dealerships. James Morrison reached out extremely prompt, and very interested in learning more of what I needed and what I wanted. I found this was the most captivating way to start the conversation. His email wasn't filled with pages and pages of selling. His response was straight forward, honest and very knoweldgeable. James and I stayed in contact for about a month through email, and all of his responses to all of my knit-picking questions were extremely transparent and honest. Never did I feel as if I was being tricked, or pulled in. I was in control of my deal, and James graciously guided me through his process. I went in for a few test drives, with a New car and a Certified Pre-Owned. I ended up going the pre-owned route, and James was very supportive. I made it very clear that I had made my decisions, and the entire process was painless and very pleasant! His entire demeanour was kind. He is a very nice man, with a down-to-earth attitude. He's not all about making the sale. I felt he understood what I was looking for. And I found it!One bag thing about this whole experience, and this does NOT reflect on James, however, the financial department (specifically Lori Brown and Lap Nguyen) ended up "forgetting" or "overlooking" a few different things in my contract, which resulted in two different meet ups at my place of business. James contacted me on behalf of Lap and Lori and basically NEEDED a signature THEY forgot to get from me while I was at the dealership. Instead of calling me themselves, they pushed it onto James. So when James called, it seemed as though they had an emergency, and the impression I perceived was that I needed to drop everything I was doing and come to the dealership immediately. I stressed that this was highly inconvenient. So Mazda arranged a porter to come to my location to get the contract resigned. The customer service is amazing, and for that reason I would highly recommend this dealer and this dealership!

raceskier

5 de sep. de 2013

Doug was very courteous, thorough in his explanations of the car and very knowledgeable. He did not in any way pressure or badger me about a purchase. (as opposed to the neighboring Honda dealer)

luv2run262

2 de sep. de 2013

James and the team at Walker's Mazda did a great job. We had some "glitches" in the sales process of securing the right vehicle, but they made it right and we left with our new vehicle with a very positive experience. I would recommend both James and Andreas - Alden was great during the financing part of the process... which in past experiences has given me a migraine after securing a solid headache from the sales/negotiation process - NOT in this case. All 3 are professional, respectful, and competent.We did visit several other dealerships in the area and received the type of salesmanship that we are "used" to getting when buying a car. These guys are great ... and nobody could come close to the final deal that we got at Walker's Mazda!

DougDickey

28 de ago. de 2013

I had surfed the net looking for a 2012 Subaru Impreza and stumbled upon one at Walker's Renton Mazda. It was actually a pretty good price so we decided to head down and take a look. Dreading the visit, I was pretty much surprised when Kris took us right to the car without trying to sell us on any of the other new cars out there on the lot. I know what I wanted, and that was that. Kris, being a "Mazda Guy", knew his Subie facts! Even when he was taking an educated guess, he got them confirmed by the Subaru guys later, confirming he was right in the first place! Anyway, long story short, it was a very pleasant experience - way better than we both expected, and we came away with a great new (to us) car! Thanks Kris! (And thanks Joy with helping on the excellent financing!)

Dlnh

26 de ago. de 2013

I had no problems during my Mazda experience, I would highly recommend Walker's Mazda to everyone. Ken Palmer was great to work with & kept me informed through the whole process. Thank you Walker's Mazda!

KevinDaly

2 de ago. de 2013

We went to Walkers earlier this week to purchase a car for my daughter. We found a nice used Mazda 3 and made the purchase. However, the next day my daughter realized that the car did not have power locks and we returned to Walkers with the concern. The locks were a big deal for her due to the fact that she had just had her previous car stolen which prompted our car search. The first person we contacted was Lori Brown, the finance director, and she immediately took charge of our situation and began exploring options to resolve the problem. She reassured us that my daughter's happiness with her purchase was primary and never made us feel bad for missing the fact that the car did not have power locks. Lori contacted the managers of both the used and new car departments to help us find a solution. We met with several used and new car staff over the course of the next two days and I can honestly say that everyone we met was supportive and helpful. The used car manager even called me on his day off to check on our situation. I can't say enough nice things about the staff that helped us look at other cars that might fit all of my daughters needs. We were treated like friends, which is probably the highest compliment I can give to a business. When we decided to explore new car options, we were introduced to Jan Rac and Andreas Jennings. They were very knowledgeable, excellent to work with, and made the vehicle switch painless. Our experience was such that I can whole heartedly endorse Walker's Renton Mazda. A person typically gets to see the "true colors" of a business or staff when there is a problem or issue that needs solving. Multiple staff went well beyond typical "customer service" and, again, treated us like friends. I'm sure I'll do business with the fine people at Walkers again in the future.

Maxwellh

30 de jul. de 2013

Ken gave us great service and was knowledgeable about the CX-5 we were interested in purchasing. Overall, we had a great experience and will go back when looking for another car.

Lew

10 de jul. de 2013

I bought a certified pre-owned Mazda3 there. The salesman was friendly and knowledgeable. Not much pressure. No pressure to buy extras. Very accommodating with payment options. Vehicle is excellent!

grs7

9 de jul. de 2013

We were very impressed with AJ's service the day of the sale, along with Mr. Jennings aka Dr. Dre's friendliness as we picked up our new Mazda 3 that evening.

lauracukusa

1 de jul. de 2013

Andreas was great, personable, down to earth, a 'good listener', charming and knowledgeable - and if he didn't know something, he said so, and found out. James (I 'think' I have the right james above - Sales) was efficient and accommodating, he got the job done and he fixed things when they broke - meaning my Blue Tooth had not been setup as expected ... he had it installed ... I didnt' like the setup of the installation ... he had it corrected ... I was given a decent loaner ,,, I mentioned the gas and time it took me to run around to get this done, he filled my tank up personally! :) Great guys, both of them. And a car wash every time I visit ... sorry if that's setting a precedent ;) A quick word about Alden ... I never thought I would say the words "I met a really nice Finance guy at the Mazda Dealership when I bought my car ..." but I did ... I mean really!? These are not always our favourite encounters, and we don't always get close to the results that we want ... Alden... he was on my side!! Or if he wasn't, he did a very good job of making me feel that way. He wasn't pushy, he was good humoured, natural and professional, I didn't feel like he was hiding anything, playing his cards close to his chest at all - he was straight as a di. I felt like he was getting me the best contract, and giving the best service I could. Forgive my being so frank ... but there's no good cop / bad cop being played at Walker's Mazda, they're busy, not frilly, they're earthy, not pretentious .... this is the 3rd car I have bought from this company ... and I drive out of my way to get there. Highly recommend! Oh, adn I just went for my first service there for my brand new MX5 ... fast ... is the word that springs to mind! And on a busy summer Saturday, they called me as soon as it was ready. Very pleased customer, Laura

jackienorton

1 de jul. de 2013

Customer service was excellent. Very informative. Offered to let me have the car over-night.When I didn't want to give my phone or email on the first visit they were not pushy.

salilb

23 de jun. de 2013

I purchased a Mazda 3 sport recently from Walker's Renton Mazda. I did my research on the car and test drove it at multiple dealerships before deciding on the car. I then sent out requests for quotes from all Mazda dealers around the Seattle area. I found James Morrison (the agent at Renton Mazda) to be very knowledgeable, courteous and straight forward with the pricing. He managed to not only match the quote from other agencies but also beat them. The most important thing about James for me was that he was knowledgeable about cars and the competition. This was something I found lacking at most of the dealerships. I would purchase again through Renton Mazda and look forward to getting a great deal from James.

Buffy1234

22 de jun. de 2013

We had a great car buying experience. James was super friendly and personable. We will definitely use Walker's in the future and would highly recommend them.

spaasch

19 de jun. de 2013

James, Jonathon, and Lap were very nice, extremely helpful, knowledgeable about the car and the process of buying it, and the price I got was very good and right on target for my expectations as I had researched the model and made some comparisons. They got the purchase taken care of and I was able to take the car home that day. The really nice thing was that I enjoyed the whole process and loved talking with them and was absolutely tickled about both their service and the car and the way everything had been handled. I've purchased many new cars and used cars over my many years, and I really enjoy saying that this was the most pleasant, easiest, stress free experience I've ever had buying a car. I would definitely recommend the folks that handled my purchase and the dealership as a whole.

JadeC67

14 de jun. de 2013

I've always had a great experience with this dealership; very friendly and personable!! I traded in my 2013 CX-5 for a Mazda3 and even though there were issues, they still got me the price I wanted and the car I wanted. The two people I dealt with worked together to help get me a great deal and a great car. I'd recommend this dealership to everybody. :)

JerryDiLeonardo

30 de may. de 2013

Doug returned my internet inquiry with in the hour. He gave me the bottom line price for the mazda speed over the phone and it was well below invoice and below what Kelly blue book had listed as the "Fair bottom line Price". Went in and saw Doug. He flipped me the keys and let my wife and me take it for a test ride. Came back and did the deal for the phone quoted price. No Bait and switch or games. They matched the best financing I could find so that was easy as well. Even the Finance Office wasn't a hard sell experience.

AshokRajagopalan

26 de may. de 2013

Went to Walker's Renton Mazda for a CX9 purchase. James Morrison assisted us with the sales process, he was efficient, pleasant to work with and worked with us to get us the price points that we wanted

w7ist

23 de may. de 2013

Overall the new car buying experience was good. They were willing to work with the price of the vehicle and meet our needs. Time spent during the visit was long, but not exceeding what should be expected. Persons working there were friendly and knew their products fairly well. I would recommend this dealer to friends and family.

mazda2014

19 de may. de 2013

So far , we enjoy the car, thanks for prompt delivery and great customer service from Andrea Jennings. I got my license plate and new alarm system. How do you test the new alarm system so that I will know if windows break , alarm will go off ?

bensalvito

17 de may. de 2013

This dealership offered a speedy, no hassle, no haggle buying experience. They are a very knowledgable team that gave me a good deal without being pushy. I highly recommend them!

TrevorScarReview

15 de may. de 2013

I went to the dealership 5/14/13 and had the Mazda 3 I grand touring in mind. Kris Coley asked me If I had been helped yet. He was by far the nicest and fun dealer I had met after shopping around for cars the past 2 months. He was respectful, helpful and really knew his Mazdas. Even helped me set up Bluetooth to my phone before we left the dealership. If you want to purchase a Mazda ask for this guy! You won't be disappointed!P.S. Kris- If you're reading this I found out that my I-touch had Bluetooth. I set it up about 1 minute later while I was leaving the lot. e-z-p-z!

jdvillnow

8 de may. de 2013

Our entire purchase experience was excellent. James Morrison impressed us with his knowledge of Mazda, and his ability to sell us on the car's features without pressuring us. He informed us, and then let us make the decision.Actual paperwork was a breeze. Simple, straightforward, and honest interaction.

rjacobs11

4 de may. de 2013

great place. Lenny and Jan were professional and straight forward with the price. we used the costco program. felt very relaxed with both of them. alden was delight when dealing with final paperwork.

Jennco85

2 de may. de 2013

I had my heart set on a car from another dealership. Lenny and the guys at Walker's worked to get me a much better deal on a way better car! They really make you feel like part of a family - even though I dealt most closely with Lenny, everyone pitched in, helped with the details, and made me feel incredibly well-taken-care-of. At no point in time did I ever feel taken advantage of or pressured beyond my comfort level. They patiently answered my questions and explained everything to me. Thank you Lenny and the boys at Walker's Mazda!

claridelm

1 de may. de 2013

This dealership made buying a car easy. They provided me with quotes, even if they knew I wasn't planning to purchas that same day. They did not tell me, "If you want this deal, you'll have to get the car today." Truly a great group to work with. Lenny is very attentive, Tom was patient in trying to work out a deal with me, and Joy was very informative and thorough. The other employees also make the environment fun. I felt comfortable there. Purchasing this car has made me realize that its not just a 'want' but an investment into my present and future life. I purchased a 2014 Mazda CX-5 (fully loaded) and it is busy-single-girl worthy and fully functional for a mid-sized family.

SeanEll

27 de abr. de 2013

I contacted Doug at Walker's after doing much of my test driving and shopping at another area dealer, and thought it would be wise to at least check with a second dealer to compare pricing. That turned out to be a REALLY good idea. I read so many good comments about Doug here and elsewhere that I contacted him via email, asking him what his best price was on a 2014 CX-5. He responded very quickly and didn't interrogate me for details on what price he had to beat. We shared info back and forth via a few emails over a few hours, and they gave me a surprisingly and significantly better deal on the exact car I wanted. I arranged to come in that day after work; Doug greeted me by name from across the showroom, had my car right there to look at and was thoroughly professional, genuinely friendly and courteous.mhe seems to be the kind of guy who loves his job and enjoys giving people the best wall he can. I am thoroughly happy with the deal he gave me and he made what can often be an arduous or a least somewhat uncomfortable experience a very pleasant one. My only tiny critique, just to try to present both sides, would be that the paperwork process took about 90 minutes instead of the 40 or so he predicted. A tiny issue, of course; this was Friday after work and I'm sure things get hectic. He even washed and gassed-up my car personally because his detail staff was preoccupied, in order to get me on my way. He also, despite it being mid-Friday evening, took every opportunity to answer every one of my questions about features and operation, and even took time to educate me on things I wasn't even aware of to ask about. Just fantastic service all the way around, and I couldn't recommend Doug any more highly. If the service department is equally professional, I'm sure that I'll have a long happy relationship with Walker's. thanks, Doug!

jmrcar

23 de abr. de 2013

Great experience....and I have bought many cars over the years. Doug saw that I wanted to get right down to business and accomdated that. I am very happy with the outcome and will recommend Doug to anyone who wil listen.

mbuzz1

22 de abr. de 2013

My son and I were out on a Sunday looking at new cars. My son had done a lot of research on the internet.We stopped in at Lee Johnson Mazda in Kirkland and then left there feeling that we were treated rather coldly. So we decided to look at Walkers Renton Mazda. We met Ken Palmer there and we sat down with him and discussed what we were interested in. He told us what he had available on the lot. He also showed us what discounts, rebates and financing programs he currently had to offer. None of that was mentioned to us at Lee Johnson Mazda. Ken treated us really well. Gave us time to talk it over. Did not pressure us at all. I felt I got a good deal. Overall, A great experience. Ken Palmer - Thank you !!!

sues14cx5

21 de abr. de 2013

I've been searching for a new car that said 'me' and found it in the Mazda CX5 Grand Touring. James Morrison was there from start to finish, courteous, professional, knowledgeable with a great 'smile' yet not overbearing, pushy. Test drove car first day and after doing further research and discussing with my family, my daughter-in-law and I returned the next day and negotiated a deal. Trade-in offer was reasonable and I also purchased a couple of the packages - Maintenance and 3M which I feel will help keep the SUV looking it's best. Look forward to a long dealer relationship and happy Zoom Zoom! S.Campbell, Seattle

dmzbennett

20 de abr. de 2013

Doug Truong was so wonderful! He was very informative and personable. He was thoughful and helpful throughout my car buying experience. He went above and beyond when it came to helping me. You could tell that getting the sale was far less important than getting the buyer for life. I will be a customer of Doug's each and every time I am in the market for a new or used car. Go see him. You'll be glad you did. From start to finish my experience at Walker's Renton Mazda was everything I had hoped and more. The entire staff was professional, knowledgeable and helpful. Putting the customer first was their top priority. I am grateful that I found them and would recommend them to anyone looking for a great car and a great car purchasing experience.

3boysand1crazymom

19 de abr. de 2013

Having already done some research, we knew which vehicles we wanted to look at. It was a little challenging getting into the lot due to construction, but once we figured out the correct driveway, all was good! The inside was very clean and we were immediately greeted by Lori, one of the finance managers, who saw us first. She directed us to an available salesman, Ken and we had the easiest car buying experience ever. Ken was very professional, not one of those high pressure guys and very knowledgeable about the product. We felt that we got a great trade in price and a very competitive finance rate. The finance department was equally easy to deal with (which at other dealers is not usually the case), and Lap had us all signed and out of there in record time. We spent about 5 hours total there including the test drive and were made very comfortable. There were several offers of coffee, water or soda and although we did not have our children with us, we noticed there was a small kids area which was a nice touch. I was also happy to be able to pre pay for a maintenance plan taking the guess work out of labor hours for the big services and makes it easier to get it done. We would definitely recommend this dealership to others and I'm sure we will be back when it's time to find vehicles for our kids down the road. Great product, great service, great experience : )

pramodr

16 de abr. de 2013

When I decided to buy my new Mazda 3, I sent emails to different Mazda dealers and they all responded me back. Doug was the most professional and to the point among all of them. I kept asking him many questions and all the time, his answered not only replied the questions I asked but also gave some answers which I would have asked in my next email. On last Saturday, before going to Walker's Renton Mazda, I went to some other Mazda dealer and test drive the vehicle and got the price. After that I went to meet Doug at Walker's. Although, I had not given him any confirmation that I will visit him, I was surprised, he called me directly by my name as if he knew me for long and was expecting for me at that time. I was impressed. Then he offered me the car key for test drive and did not accompany me. He said go ahead and drive and car as enough gas and come back whenever you want. He even did not see my DL. I was impressed again. The next thing Doug stick to the quote what he offered me in his email which was the lowest. Doug was very friendly and never pushed me for anything.After the purchase too, when I sent an email to him for some query, he was quick to reply. Even the finance department in the Dealership was very professional and not very pushy to buy any extended warranty etc. So overall my experience at Walker's Renton Mazda was very pleasant and Doug was a great person to know and do business with. I highly recommend it to everyone.

kennimom

9 de abr. de 2013

We have not purchased a new car in 13 years so were a bit hesitant. Doug & Lori were extremely pleasant & professional. Both kept us all updated along the way. Our financing came from a credit union in CA & that went smoothly as well. We felt we were given a very good price for the CX5 & the trade in. Thank you both so much! Kristen just loves her very first new car.

ChipBishop

9 de abr. de 2013

Through Edmonds dot com we received a quote for a Mazda CX-5 GT from Doug T. within minutes of pressing the "send" button. Doug's first offer was very fair, and immediately we started working out the details of the purchase together. Doug and I exchanged emails well in to the evening, and by the following morning had 90% of the purchase taken care of and I gave them the deposit. Because the final purchase involved a co-sign (from out of state), this became a "TEAM" effort. Doug and Lori express shipped the documents to us, I flew to Seattle and hand carried everything back where we were met by James and Joy at the door of the dealership with the new car right in front with a big balloon, and looking AWESOME!I wish they were in N. California, because we will be needing to go through this again soon, and I wish we could use this TEAM again - they were ALL AWESOME!Thank you so very much Joy, Lori, James, and especially Doug!

kbishop7

8 de abr. de 2013

Had a wonderful experience at Walker's Renton Mazda. Staff accommodated my family and I to best meet our needs. Price was great, customer service was wonderful, responses were always timely. Thank you! I am very happy with both the experience and my new car!

Cookiedoodles

8 de abr. de 2013

We bought a new Maxda 3 with James this wekend. We originally had an appointment with Andreas but he was unavailble. James was professional and new alot about the car we were interested in.James walked us through the whole procedure with no surprises.What was even better no high pressure sales. We had done our research on the car before going in and nothing was unexpected. Lap gave us a great fianancing and got us everything we would want in our monthly payment range. I had forgot my check book and they even let me drive the card home to return with the rest of our down payment. I would highly recommend James and Walker Renton Mazda. Ask about their prepaid maintenance program. I really thought that was a great deal.

shonit

6 de abr. de 2013

AJ was friendly and professional at all phases of our recent visit to this dealership. I really appreciate his no pressure attitude, giving me all the information we needed to make this purchasing experience very positive. Thank you AJ. Shoni Tiede

tasha1dep

3 de abr. de 2013

Excellent service, fantastic price, great car. Can't beat that! Thank you, this is our 4th Mazda from you guys between my boyfriend and I.

tpdinuzzo

3 de abr. de 2013

We went online to view Mazda, Toyota and Honda midsize SUV's. I found that the Mazda CX 5 was the online favorite so we decided to stop by Walker Mazda in Renton to get a feel for the vehicle. We were both pleasantly surprised by fit of the vehicle on the test drive and the quality of construction. Ken was very cordial and informative as he greeted us when we first arrived at the dealership. We decided that the vehicle satisfied all our needs and we would not need to use the remaining day to visit the Honda and Toyota sites. We found our car purchasing experience to be relaxing and reassuring by the friendly and knowledgeable staff.

seterriblyclever

1 de abr. de 2013

We had excellent customer service. Originally we called in to ask about a car and received all of the information that we needed quickly. When we showed up to see the car, it was clean and ready for us to take on a test drive. The salesman that we worked with was always available when we had questions either through phone or texting. He would respond quickly and get us whatever we needed. When we forgot to bring our checkbook, he followed us back to our home, a 45 minute drive, to pick up the check. Very friendly, helpful and highly recommended.

bakillmar

1 de abr. de 2013

Our experience here was a very enjoyable one. The dealership had the exact car we wanted, our saleperson AJ was very knowledgeable and friendly. I had called ahead and when we got there he came out to greet us and had the car sitting there ready for us. After we test drove the car we went inside to talk numbers and they offered us water, not only once but several times throughout. Everyone there seemed to love what they do, everyone had smiles on their faces and were very friendly. We were able to negotiate on our trade and the new vehicle and then we were off to financing where Alden helped us out, he was very friendly and quick, he also had great knowledge of what he was doing. While we were in financing they were getting the car all ready, once we were done with financing Drea took the time to show us how to use the features in the car ie. navagation, back up camera etc. He even took the time to help sync my phone to the car bluetooth. Also to mention they did a good job washing the car, it looked great. Overall it was a great experience, everyone was very friendly and helpful. Would recommend this dealership without hesitation.

jeffstacie

1 de abr. de 2013

Excellent customer service from start to finish! I worked for Nordstrom for 15 years, the last 2 for the Nordstrom family members themselves, so I am very familiar with what providing good customer service entails, and these guys have it down. I let Kris know what I wanted in terms of color and options, and he found it and even held it for me for 3 days once it arrived on the lot before I could get down there to finalize the details. Kris explained all the options, paired my phone to the Bluetooth, something very new to me as I had been driving an old car for years!Alden helped us with the financing end, and was quick, efficient and very cordial. I would recommend these guys and the dealership to anyone!

treepot

1 de abr. de 2013

AJ was the key to my having an enjoyable, informative, authentic car-buying experience. His way of being open honest and real about the car and the buying experience made my purchase feel better.

jimmywilliams2

29 de mar. de 2013

When I arrived at Walker's Renton Mazda, I had been browsing the internet for a few days trying to get an idea of what kind of car I might want to purchase. I simply could not find anything that struck my interest. I was greeted at the lot by James Morrison (not the musician :) He helped me pick out a car which I was not even aware of prior to my visit to the lot. Throughout the entire process, James was more than helpful and accomidating. He was very knowledgeable about the vehicles, and allowed me to take my time when deciding if Mazda was the correct direction for me to choose. When I finally decided to purchase from James, I was confident it was the right decision. Price, service, friendliness, quality, and honesty. These are all things that were important for me, and if they are important to you, look no farther than Walkers Renton Mazda!

jazmynecj

28 de mar. de 2013

GREAT! Everyone was super nice. I wanted the 2012 in white, fully loaded, and although the one they had in stock wasn't what I wanted, the staff did everything to get me the exact car I was looking for. They were so nice, and even bought me lunch while I waited.I would definitely recommend this location to family/friends. Andres was great. Didn't pressure me, just gave me what I wanted.

ktsparkles

27 de mar. de 2013

When we drove into the dealership AJ was immediately right there to greet us. He went right away into what we were looking for and was right there to answer all of our questions. AJ was extremely helpful, postitive, and his personality carried a long way when he was with us. After he let me test drive the car, his motiviation to get us into the car we wanted pushed my family into saying "yes". The next day I was driving in my brand new car and for me being a new car buyer, AJ was the best salesman because he made the car buying experience for me less stressful and went above and beyond in the best way possible. If it was not for AJ's personality and exellent knowlege I would still be looking for a car today. Again, Thank you so much AJ it was a pleasure working with you.Katherine

ShanaDoerr

26 de mar. de 2013

My car buying experience was amazing from start to finish! And let's be honest, you don't often hear that. I sent an email inquiry through their website and Kris got back to me right away. I called on my way home from the office that day to see if I could stop by for a test drive. Kris met me at the front door and had the car I had inquired about right in front and ready for me to jump into. The car was AMAZING, had all the bells and whistles that I wanted and cornered like it was on rails! I had already told Kris what I wanted my monthly payments to be and after the test drive we went inside to crunch some numbers. They did everything they could to hit the price that I needed while still getting all the extras (including the color) that I wanted. There was no pressure through the entire process, no changing salesmen when I had questions (seriously, I've had that happen before), and no talking down to me because I was a single female buying a car. Kris even went the extra mile by staying waaaay past the time his shift ended. Needless to say, I left Walker's Renton Mazda that night a Mazda 3 Grand Touring owner. I couldn't be happier with my experience or my new car!!

hwohrman

23 de mar. de 2013

James was awesome to work with. Patient, upfront and pleasent. Never at any time did he bother me or make me feel uncomfortable. Most delaerships do put that pressure on which makes it hard to say "no" Not James, not Walkers. This is my 3rd vehicle purchase from Walkers and we will likely continue to do so.

sonicej

21 de mar. de 2013

I drove over 2 hours and past several other Mazda dealerships to work with these guys. They are easy going, professional, and respectful with the customer. Tom Ly and Kris Coley were very helpful during the purchase process and Jan Rac help me out when I needed my plates mailed to me. If you are tired of working with sales staff and management at other dealerships who seem to have forgotten what customer service is you owe it to yourself to give these guys a call. They get my highest recommendation possible and if you give them a chance I believe they may earn your business like they did mine.Thanks again Tom, Kris, and JanEric

nicholegraver

21 de mar. de 2013

This dealership was great to work with. Very friendly and accomadating. They were willing to work a little harder to give me everything I wanted in my car and it has been fantastic! I would recommend them to anyone!

PaulBusby

18 de mar. de 2013

We purchased a 2014 CX-5 for a good price. It was pleasant dealing with James Morrison and this dealership. The accessories we added were installed correctly and in a timely manner. Overall, it was a very good purchasing experience devoid of all too common, in my opinion, high pressure tactics to sell you the vehicle.

m4z5grl

13 de mar. de 2013

Everyone I worked with at this dealership were very friendly and helpful. I did not feel pressured into a sale, which is a fear I went in with. I got what I wanted because they were willing to work with me. I am very happy and satisfied with my new car.

scottcowell10

11 de mar. de 2013

A.J. was extremely helpful from start to finish. He worked with me to make sure I was getting the exact car that was right for me. I would recommend him and the rest of the staff at Walkers Mazda to friends and family

jeffkelsey

9 de mar. de 2013

We had an excellent experience purchasing our Mazda CX-9. We had a good experience test driving the vehicle (two times). They allowed us to try the vehicle on the freeway, windIng roads, and navigated in parking lots. In addition, they thoroughly explained all the features of the vehicle. The negotiations for purchase price was low pressure, quick and we got a fair price.

onecat

9 de mar. de 2013

Ken Palmer provided excellent service in showing the features of the vehicle I was interested in. I'd looked at the same vehicle several times trying to make a final decision and he really spent the time making sure I was getting what I wanted. He was professional and listened to what I wanted and what I didn't want. He really worked to make the sale in a positive manner. I've been looking on and off for almost a year. Ken had a great manner and I really appreciate his efforts. He has followed up to check on my satisfaction, but not excessively. I would highly recommend Ken Palmer if anyone is interested in buying a cool Mazda 3 and learning about the options and features of the vehicle. Thank you, Ken!

djsa

7 de mar. de 2013

Went in to get a new car. happy customer, no issues. very helpful , only complain it that they did not have the promised vehicle first time round.

SteveCourtney

26 de feb. de 2013

I sent enquiries off to 6 different dealerships when looking for my new car. Doug was the only person who always got back to me promptly and answered all of my questions. He also gave me the best price, and was very friendly when we went in to deal with all of the paperwork. I'll be recommending him to any of my friends looking for a new car.

alexthebrewer

25 de feb. de 2013

Kris was knowledgeable and friendly - he wasn't pushy and let us take our time. The car sale was swift and uneventful. Alden was knowledgeable and friendly and wasn't pushy either. The car is great.

Alex

21 de feb. de 2013

Stopped by there to look at their stock of cars. The salesman was ridiculous: tried to argue with us about a model, asked us about the financing BEFORE we actually had a chance to look at the cars, would not stop talking as we were test driving ("Nice car! Clean car! Must be one owner! Ready to buy today? Give you a deal?" - as I was trying to listen to the engine). The salesman did not know the price of the vehicle we were interested in, or expected gas mileage, or how many owners ... Finally went into the office to print out the info - and that's when it came out the car was in an accident. Stay away. There are better dealerships in town.

putt1976

20 de feb. de 2013

I planned on buying a car from a dealer for the first time ever. I was incredibly nervous because I did not want to accept a bad deal and get stuck with something I was not completley comfortable with. I also did not have alot of play room in my budget. I went in with a wish list and an "I will settle with this" list. I met with Ken on the lot who asked me a couple of questions about what I would like and he took me right to it. He was patient and answered all of my questions. We sat down to talk numbers, and I was afraid that it would never work out. After some number crunching and a few questions. I signed an agreement. I walked out of Walkers Renton Mazda with the car at the very top of my wish list and perfectly within my budget! I couldn't be happier, and would reccommend this dealership in a heartbeat. Thanks a Million Ken!

Jchin0522

19 de feb. de 2013

The team at Walker's Renton Mazda is amazing! They treated me like family and I definitely recommend their team for any purchase. The customer service that Andrea provided was second to none and I really felt like he truly cared about what I wanted. Thank you for winning over this Honda girl! I love my first and hopefully not last Mazda.

jworkman

19 de feb. de 2013

They provided two excellent test drives, very informative and no pressure at all. I then shopped all of the local dealers for the best price via email for my car and trim levels. Of course they were given the opportunity to compete for my business, they communicated all the way through the process. In the end they were extremely competitive and met and beat all my offers. I was happy to return to where I started with the test drive and buy the car. The entire team worked great together to get my car, and they were very reasonable with my trade-in price and made the deal very positive for me. The finance guy was great, no pressure and had very good price points for his products. They also used my strong credit and got me a great 1.79% rate. Sorry to sound too positive and potentially a bit cheesy, but that was my experience over this last weekend. I have an awesome loaded Cx-5 in my driveway - thank you!

phoenixinflames

11 de feb. de 2013

Enjoyed the no stress experience, Andreas was very easy to work with and knowledgeable about the car, very helpful and I'm loving the new CX-5!

sume

11 de feb. de 2013

We went in with the intention of buying 2 cars -- one new, one used. We were able to find what we wanted and Andreas was very helpful to us. We paid a little more than we wanted, but it worked out fine.

Jeepster73

9 de feb. de 2013

My wife and I just purchased our 2014 CX5 From Kris and the guys at Renton Mazda . We had a wounderful experience and the staff were very knowledgable. I will definately go back when the time comes to get another vehicle, and I highly recommend Kris; he was not the typical "car salesman" These guys have changed the way I feel about the car buying experience !

PureSp4rk

8 de feb. de 2013

This guy bent over backwards to get me my new car. I needed it before a trip to Portland and Doug made it happen. Thank you Doug. I love my new car!

kristi.g

5 de feb. de 2013

Andreas & Jan were amazing! They took the time to talk to me to see what I was looking for and get me what I wanted! They found me the right car and got me the payments that I wanted. During the finance process Lap took the time to explain everything, walked me through the numbers and made making the deal painless!Once the car was mine Andreas sat with me and go over features, how to set things up and what each button did for the cool new features. Go to Walkers Renton Mazda to get your new (or new to you) car!

Dulce Capestany

28 de ene. de 2013

Friendly, knowledgable, good value. Wanted to get a car with good milage and with new technology. Doug help us fine the right fit for our needs.

CynRene

24 de ene. de 2013

I purchased my car in August of 2012 and have been very happy ever since. Being new to Washington Jan went out of his way to help me with my car purchase and most of all to make me happy!!! All of the team members at this dealer are AWESOME..

rtelatovich

14 de ene. de 2013

I recently bought a 2013 CX-5 from Doug Truong at Walker's Renton Mazda and I can honestly say I couldn't be happier with the entire process. This dealership and especially Doug went way out of their way on multiple occations to help me and get me the best possible deal. I would definitely recommend working with this dealership.

madness1

11 de ene. de 2013

My relationship I built with Doug has expanded to this being my second new car buying from him.He is very knowledgeable to my needs and wants,when it comes to what I want in a car,and never hesitates to tell me the truth,but is always looking to take care of me,and always finds exactly what I'm looking for.He goes beyond the customer service aspect of the job and has always remembered me from day one of my first car buying experience and goes out of his way to say hi everytime I come in for service,and takes the time to find out if the service department is taking good care of me,makes me appreciate Mazda that much more,and I love my Mazda3,second one I've owned.

i82fff

10 de ene. de 2013

I used Costco's Auto Program and was directed to Walker's Mazda. Within an hour Andreas Jennings called, he was friendly, helpful and most importantly he listened. I nver thought I would say that I enjoy buying a car but this was just that, enjoyable. I would highly recommend both Walker's and Andreas.

brapap

10 de ene. de 2013

A nice and smooth and straight forward car buying experience. I am happy. Doug was all over it in terms of customer service, as was the finance guy Aldon.

lhiemstra

31 de dic. de 2012

We had a great experience with Ken Palmer. We were drawn to the dealership by an advertisement we saw on the website and called to ask a couple of questions. Ken was very friendly and followed up and answered all of our questions. When we arrived at the dealership to look at the car he had it pulled up in front to show us and was also prepared with some comprable cars for us to discuss. He was knowledgeable, helpful and seemed to want our business unlike the Bellevue Mazda dealership which we had visited a couple days earlier. Ken really listened to our concerns and came up with great options and solutions to address those concerns so that the car could meet our needs. We also really appreciated that once the sale was complete, Ken took the time to sit in the car with us and went over all of the features of the car, showing us how to work everything from the windshield wipers to hooking up the bluetooth. That is customer service! Overall we were very pleased with Ken and the Renton Mazda Dealership.

Scottwestgard

30 de dic. de 2012

James was polite, friendly, helpful, quick (which is what I wanted). He listened too me. Too many dealers look past you and dont really listen to you. James was one of those few- who is there for you the customer and pays attention. It was the best experience I have ever had with a dealership. I recommend asking for James if he is available., if you ever are at Walker.

pasjls

10 de dic. de 2012

I came to Walker for one reason ..BRYANT MORRIS.. He is the BEST!! I have bought 2 cars from him now. I went to him for a 2nd car and I knew he would not steer me wrong. And he found me something right away and it was perfect fit for my daughter. His Customer Service matter is so genuine. A good person to do business with..Over all the friendliness at Walkers I was quite impress with. I appreciate also the work Lap, Tom and Lori did for us on the finance end of things! All 4 were a great help in making my trip to WALKERS a good visit!

wbisson

27 de nov. de 2012

I've just purchased a new Mazda from this dealer and the process was about as relaxed as it could be without having someone else turn up for you.When I first turned up I was greeted by AJ and he was very personable and no pressure at all. He instantly noticed that we had already done a lot of pre-research so got straight to facts and less sell. He was happy to let us test drive the vehicles and the overall experience was just like giving a friend a ride. I definitely didn't feel like I was in a sales situation.When I returned for the purchase for the new car the experience was the same. I had a price in mind that I was happy paying and had an offer for that from a different dealer, but wanted to work with Renton based on location preference. They matched the offer with very minimal back-and-forth to the sales manager. It was nice not to have to go through the 'manager introduction' experience where they come and take over to try and close on the deal. One more positive for the relaxed experience. I was also trading in my current car and they offered me a fair price right away so I didn't even need to negotiate there.As this is a new car I can't comment at all on the service department, but overall I would definitely recommend them for the sale. AJ was great to work with and he was the main reason why Walker's Renton Mazda got my business.

badtimes

26 de nov. de 2012

We were lied to twice, and when called out on their lies, they became angry. Walked away from the deal because of said lies and the sales manager and Ken acted extremely immaturely and rude. Have heard of many horror stories of Walker's in the past. I'd stay away.

nbsharpnack

25 de nov. de 2012

James Morrison our sales man did a terrific job of working with us walking us thru the buying procedure and helping us get into our new 2012 Mazda 3 hatchback. Also Lap Nguyen the Finance officer went over and beyond what needed to be done to get us the BEST POSSIBLE loan and payment including the extended warranty that we could afford,The staff there at Walker Renton Mazda are top shelf and I will be telling every one I know who needs to buy a car to go there .Thank you! Norman B Sharpnack.

melodytoo

24 de nov. de 2012

Had $0 to put on a down payment, a precise monthly payment amount that I wanted, and a very low-mileage, good-condition trade-in which I was upside down on. A.J. was so respectful and kind, not pushy at all (or I would have been in tears cuz that's just how I am) and got me the deal I could afford. Bryant was also very kind and helpful. And Alden, in finance, just topped off the evening--very professional yet personable. I don't just like these guys--I LOVE them!!!

loved019

22 de nov. de 2012

Andreas was great, very friendly! a fresh new face of sales. Very happy with my choice and happy to have doug there to help figure out a rate and price. The finance guy Lap was okay, he seemed annoyed with my questions... it was my very 1st care ive ever bought and had to do payments on. And he seemed he was doing us a favor... even though i was buying their car. BUT luckily i wasnt in his office very long and spent most my time with Andreas!! GREAT GUY!! HIGHLY RECCOMEND!

Ahmed712

21 de nov. de 2012

If you are looking to buy a Mazda (new/used), this is the place to go to.James, Duke and Breanna are awesome. They have the patience and knowledge to help you find the right vehicle.James helped make my purchase so much easier and quick. He follows up with you from the moment you step in until you walk out with your car.Be it the test drive, selecting the right model, explaining the features, getting the right car ready for you, accessorizing it and delivering it James knows it all. Duke helped me find the right price. He went back and forth with his management to help me get the rate I wanted.Finally, Breanna helps you with all the paperwork and makes it so much easier.Excellent customer service! I can easily recommend this dealership to anyone looking to buy a Mazda

stephaniebpage

20 de nov. de 2012

Everyone was friendly here! They answered all of my questions even the silly ones. I did not feel overly pressured to get something I didn't want. I had a very good experience and would suggest Walker's Renton Mazda to other car shoppers.

Amanda Hayes

9 de nov. de 2012

My husband and I were looking for a vehicle with third row seating to fit our growing family. We chose the CX-9 because it had a third row seat that was not compact and easy to access from the front. Andreas greeted us as soon as we arrived and showed us exactly what we were looking for. We told him what features we wanted and he didn't try to up-sell to something we didn't come in for. He was friendly and helpful, and told us from the start that he was a new employee, and that if he didn't have the answers to the questions we needed, he would find out for us. What we really liked about Andreas was that he didn't seem jaded from being in the car sales industry or oily and fake, like most car salesmen we had previously encountered. He was upfront and honest and we felt like we were actually talking to a human being, rather than someone who was just saying the things we wanted to hear. We were also very serious about the price we were willing to pay out the door for the vehicle, and we did in fact reach that goal at Renton Mazda. In addition, the finance manager, Lap, was also very helpful and down to earth, and although it was quite a long experience (as it usually is when purchasing a new vehicle) it turned out to be rather pleasant for us. We appreciate the friendliness of Andreas and would recommend him to anyone who is looking for a no-nonsense approach to buying a vehicle.

Jan Z

4 de nov. de 2012

This was the best auto purchase experience I've ever had. Ken listened to my needs and worked with me over the phone to narrow down the details of my lease and payments. He was very accommodating. The paper work was ready to go and the transaction was quick and easy. Before driving off Ken went over everything on the car again and made sure all my questions were answered. Lap in the finance department was a joy to work with as well. I would highly recommend Walker's Renton Mazda to anyone looking to purchase a new or used vehicle. They are a joy to work with and absolutely no pressure what so ever. I will make my next purchase at Walkers Renton Mazda.

btburger

2 de nov. de 2012

Doug was very straight with me about what price he could offer, he got a car (CX-5 Grand Touring) that is in high demand when he said he would, he didn't pressure me to buy things I didn't want, and the entire process went smoothly. I'd readily recommend him and this dealership.

jeff_father

29 de oct. de 2012

This was an excellent buying experience. Called Walker's Renton Mazda about a 2012 Mazdaspeed 3, after a quick discussion we settled on price. Duke Le answered, confirmed the car and deal, and let me know when the car would be ready. Car was delivered as promised, no hassle! Thanks Thinh

alexandra.quackenbush

18 de oct. de 2012

My experience at Walker's Renton Mazda was great. They were very amenable and listened well to the needs expressed by myself (the driver) and those buying the car. Andreas and Jan were friendly and accesible. Andreas was easy-going and put little pressure on us. Overall, the experience was as hassle-free (as car buying goes) and I would return to the dealership for future purposes.

DaveE_

16 de oct. de 2012

None of the cars have prices listed. This makes shopping on a budget a hard thing to do. We felt like as soon as we got to the lot we were pounced on. When we inquired as to why none of the cars had pricing on them...we were given a smart alec response and I quote "if you don't like the car why talk price"...so we left. After a comment like that we took our business else where... we will not be back.

Mgligorea

15 de oct. de 2012

They were very accomodating, they found the exact car I wanted color and all and when it was ready (afer 3m treating) delivered it to my home. Great experience. Lap in financing was very clear and made it easy to pick the right warranty choice four us.

Stevevmd

5 de oct. de 2012

This was an excellent buying experience. We contacted Walkers Mazda by email indicating what we wanted. After an email exchange we had settled on a car and the cost. Having done the same w/ other dealers we knew Walkers had the best offer so we called to confirm. Duke Le answered, confirmed the car and deal, and made an appointment in half an hour. We went, met w/ Duke, checked the car and made the deal. Simple, fast, and economical. Steve

MN98029

5 de oct. de 2012

I would recommend the dealership and James to anyone looking to buy a Mazda. Traded in our big old V8 Toyota suv for the CX-5, very step of the process was handled with a "no pressure professionalism". James was very knowledgeable about the vehicle and options we were interested in and went out of his way to make sure we were 100% satisfied before we left the dealership.

david fredrickson

4 de oct. de 2012

Wonderful sales person, I have never ever had it so easy. I'll be back for all my future car needs! I think Honda engines are superior to other car manufacturers. I know the service department personnel and know they always do good work as well.

jemma21

1 de oct. de 2012

My husband and I purchased our 2010 mazda 3 from Ken. Ken made us feel comfortable and didn't rush us with any aspect of the purchase. We actually had a great time and are thankful to Ken and Alden for making it all happen.

Bigjoe1978

15 de sep. de 2012

The best dealership I've ever had the pleasure to work with. A+++++++++. Would recommend to anyone. Friendly and very courteous staff. Very knowledgeable and a great pleasure to buy a car from them.

zoomzoom206

27 de ago. de 2012

This was a such an easy transaction with Jan & James. They went an extra mile to get it done. I love my new CX5 and I'll recommend everyone that I know from Microsoft to do business with Walker's Renton Mazda and especially with Jan. We have bought several cars over the years from used car to high-end car and I got to tell you they are on top of our family and friends list.Zoom Zoom

formoreno

26 de ago. de 2012

Jan, James and Breanna all provided excellent customer service. Jan, Explained our options for purchasing the vehicle, trading in our old one and really worked with us to help us get the best deal. He knew I had to get up really early the next day for work so he took care of the paperwork that was necessary to hold the car and then we came back another day to do the financing and pick up the car. He went over the service department with us and went into detail all of the options of the car with our daughter (co-buyer) James helped us select a vehicle - meaning he explained the differences between each of the model types (Mazda 3)Breanna - First of all, she really knows her business. She answered questions we had about the selling of our old car and she explained to our daughter (first time buyer) about what she was signing and why. She was very efficient in processing the paperwork and explained the followup appt that was needed to install the 3M protection.They had patience, answered all our questions and made sure everything was ready when we picked up the car. This is by far the best dealership my husband and I have been to. We've been married 28 years and purchased many vehicles and this is the only one we will be recommending to other people in the future. It was a pleasure doing business with each one of them. Excellent Employees!!!!!!

bobodastud

21 de ago. de 2012

I was originally referred to contact Doug by a friend who bought a car from him before. After I met Doug and test drove the car, he was able to locate the CX5 that I wanted and gave me a non-BS quote with a great trade in value for my old car. So we made the deal just like that. I highly recommend Doug Truong because he was honest, friendly, and very helpful. I will definitely buy another Mazda from him in the future.

1markc

14 de ago. de 2012

This was hands down one of the best buying experiences Ive ever had. I dont normally like to write reviews on things but thes guys deserve a few minutes of my time. I have bought and traded many cars in my life and am not new to the process. I had an unusual trade in situation and had problems making a deal at another dealership. I was looking for a new Mazda3 and so I thought based on reviews, Id try these guys out. Wow is all I can say. I talked to Tom the sales Mgr and within minutes litterly had a deal brokered on the phone. It seemed too good to be true and I was skeptical that figures and facts would change when I arrived at the dealership. Not at all! I was met by the friendliest staff and pretty much everything was done and waiting for me. This turned out one of the quickest and easiest transactions Ive ever made and there was never one once of pressure or sales double talk involved. This dealership has my business for anything Mazda related. The sales associate who helped me was Duke, the manager was Tom...and if your really lucky youll get Breanna in finance for the paperwork ;) They were all great! Thanks!

asnickerdoodle

1 de ago. de 2012

Doug is hands down one of the nicest men I have ever met. When I requested a quote, he didn't call me or badger me like other dealers did. He made sure that I got the car I wanted at the price I wanted. He is incredibly friendly, enthusiastic, helpful and, genuine. I will definitely recommend him and Walker's Renton Mazda to friends and family looking for a great car and great service.

burly

24 de jul. de 2012

I had a wonderful experience purchasing my new vehicle at Walkers Renton Mazda. From start to finish I never felt pressured into the purchase by the sales staff. I will definitely return for my next car purchase. I would refer or recommend anyone to buy their new or uses car from the professional employees at Walkers Renton Mazda.

simonsyz

19 de jul. de 2012

Doug Truong is a phenomenal salesman ... he knocks down all the stereotypes of a "car salesman" and brings back the professionalism and courtesy of a true customer service agent. This is the second new Mazda I've bought through him and each time was a different scenario. In April of 2011 I wanted a "very very hard to locate, last remaining few, soon to be out of production," RX-8 Grand Touring sports car with stick shift ... and he scored big. Not only did he find one to my exact spec's (with some luck too as they only had 3 in WA and 1 in ID), but he beat the best pricing I found advertised. Last June 2012 I went to him with an even bigger challenge. Get my wife a Mazda3 with the package she wanted, at the best price within the Sate AND take two newer cars off our hands, pay off the loans on them, and give us cash back on the equity. All was done in a matter of 2 hours ... a Truck and SUV traded in, cash out, a new Mazda and we were on the road !This is the place to be if you don't want to be in a lot where you have to "watch your 6" (your back), read the fine print, wonder if they got you somehow, lured you with gimmicks or jacked the price... kind of place. You can count on Doug for a good deal.

ericaerika

17 de jul. de 2012

I have purchased plenty of cars in the past, and this was by far the best experience I have ever had. I am a very busy working single mom, so trying to talk to someone on the phone or having to spend hours at the dealership was not something I wanted to do. I was impressed that Walkers Renton Mazda would utilize email as a form of communication. Other dealerships would force me to come in. I felt like the experience was hassle free and Duke was such a great salesman. He had a great attitude and was very responsive. He even took the time to program the radio to stations he knew I would like based on our initial test drive. I really appreciate the personal touch he added to the experience.

kurmia

2 de jul. de 2012

I worked with Duke Le to buy a new 2012 Mazda3 iTouring. He promptly answered all of my queries regarding Mazda3 when I visited him to test drive Mazda3. He was detailed and very straight forward. He told me some things to watch out for with online quotes. He offered a great deal on my new car which none of other dealers could match. When I visited Walkers Renton Mazda for paperwork, he prepared everything in advance so that I could drive my Mazda out of dealership without spending 3-4 hours. Thanks so much Duke for making my first car buying experience so easy. I would highly recommend him to anyone looking to buy a car.

vkhozyainov

30 de jun. de 2012

Bryant was very helpful with selection of the car for me. I visited him 3 times to look at different vehicles available for sale and finally chose CX-5 in the Touring trim I wished to get.However the experience was much spoiled when it came to payment. Before signing the contract I specifically inquired with Bryant if I can pay the amount in full with debit card and his response was positive. After making a deposit and signing the contract with a specific price, once I produced the card for payment I was demanded for $600 extra to reimburse dealer's commission for debit card transaction. I know that Visa specifically forbids merchants from charging customers extra for card payments. So that was a violation of merchant agreement with dealer's bank/Visa and a violation of contract with me. After bargaining I had to settle at $300 charge, because I decided to accept that loss rather than file a complaint with by bank to get deposit back. The original contract was promptly destroyed by Breanna to conceal the evidence, as I understand.I advise everyone not to trust this dealership salespersons regarding final price, but personally check with Finance before making down payment, as otherwise they do not honor contracts they sign.

lindawalker

30 de jun. de 2012

Duke did a great job ensuring that we used Renton over any other dealership. He was friendly and knowledgeable. I would recommend this dealership to friends and family. Thank you Duke for working so hard to win our business. (

Falcon1970

18 de jun. de 2012

Purchased a 2012 Mazda CX-9 Grand Touring model from Doug Troung at Walkers Mazda on May 26th and had a great experience. Went in to the dealership a few week prior to view Costo price and test drive. No hard sell! Followed up with Doug over the course of a few weeks. I shopped around with a number of dealers in the WA/OR area and Doug was able to provide me with the exact model, great price and excellent service (delivered the car to my house). Thanks Doug!

Kokobeanz

11 de jun. de 2012

Duke Le is awesome he made buying my first car easy! I couldn't beileve how fast it was got there at 6 and was out in a couple of hours! He made sure I was completely satisfied with my purchase and showed me how to work everything in the car! Thanks Duke love my car!

infiniti143

10 de jun. de 2012

Friendly service from all. They went above and beyond finding my vehicle! Bryant was great at figuring me out and getting the job done. I had gone elsewhere and the experience was terrible. Walker's will be recommended.

AppleCrisp

4 de jun. de 2012

Purchased my first new car, a Mazda 3 Hatchback, at Walker's Renton Mazda through Doug Truong. Negotiated mainly over email and was able to settle on a great price with Doug. Doug went above and beyond to find the exact trim and color I was looking for, and even called me to make sure I was okay with the mileage already on the car. Finally went into Walker's to finalize the paperwork and take delivery of my new car, where I was greeted by Doug as soon as I walked in the door. Doug was very friendly and made the whole process an easy and comfortable experience that exceeded my expectations. I would definitely recommend Doug and Walker's Renton Mazda. Highly satisfied with my purchase. Thanks Doug!!

Swivel

31 de may. de 2012

First new car I ever purchased off the lot. I went in a bit suspicious of car dealers. Doug greeted me and showed me the mazda5s he had, was very forthcoming on information. We took a test drive and he was totally understanding that I had to bring my wife in to look. We came back and she test drove and still Doug was not pushy or trying to force a sale. A couple weeks later I called back to settle on a good price. I really feel he respected our position. I wouldn't have guessed ahead of time, but it was a great experience. We are super excited about our new family car - thanks Doug!

rkowalin

27 de may. de 2012

Ken was great to work with. He made the process easy and as quick as possible to make sure we were able to get what we wanted at the price we could afford.

jbowers44

17 de may. de 2012

I drove from Oregon to purchase a Mazda CX-5. The whole process was very seamless. Duke and I communicated by phone and email throughout the transaction. I never felt like I was getting the run around. The staff seemed genuine and it actually only took an hour to complete the paperwork and walk out the door!! Record time!!Duke also made sure I was familiar with all the features of the CX-5 before I left.Thanks Duke!

gradepointaverage

27 de abr. de 2012

Buying our first brand new car can be, well... unsettling. Fortunately, though, the salesperson (Doug Truong) was genuinely friendly, refreshingly honest, and -- more importantly -- willing to work with our budget while still giving us the car we wanted. Highly recommend this Mazda dealership over those in University and Lynnwood.Zoom zoom!-Glenn

Loudspeaker

22 de abr. de 2012

Incredible experience! I honestly walked into Walker's Renton Mazda yesterday ready for a battle royale as every car buying experience has been from me before now. What I found were genuine, friendly people in all aspects of the process who were fair throught the entire process. Part of my preparedness was a spreadsheet which already had the price I expected to pay for the vehicle and how much I wanted for my trade in. Doug and the rest of the team beat my expectations for price on both. On top of that they beat the financing I already had ready for the deal by 1% APR! I have already referred one of my best friends to them for a new car and I'm not one to give referrals lightly. You will not be disappointed visiting this dealership and will be doing yourself a disservice if you do not.I'm very certain I will be returning soon with my fiancee for another vehicle in the very near future.

PepBSean

17 de abr. de 2012

I came in looking for a Car and came out the door with a car. Ken and Alden are the best. I work in Customer Service for quite some time. Its very hard to meet my expectations in customer service. These guys blew my mind away. I won't do any business any where else beside Walker Renton Mazda. Please anyone looking for a Mazda go to Walker Renton Mazda and Talk to Ken. Ken Thanks again for my Mazdaspeed3 I'll be back!Sean

madelinegregory

16 de abr. de 2012

Everyone at Walkers Renton Mazda was so nice! they were very helpful. It was my first time buying a car, and Ken was very patient and helpful. They did not pressure me into anything I didnt want to do. I felt very comfortable there and I would purchase a car from Walker's again. Ken was very professional and kind. It was an overall great experience!

itzkatie

15 de abr. de 2012

Ken made buying my first car the best experience ever! As this was y first time buying a car I encountered a few "car dealers" and they were awful! Ken listened to exactly what I said, and exactly what I wanted and how much I could spend on a car. He never tried offering me a car that he knew I wouldn't have been able to afford. Overall I was very very happy with everything, and I love my car :) Breanna was very very bubbly and her spirit was great!! Very warm and welcoming!

Ron T

3 de abr. de 2012

We visited several dealerships, prior to making our new car purchase. Doug provided the best service from any dealership - he is geniune and truly cared about our satisfaction. Doug also found us the car we were looking for and even took the time to personally deliver to us. I've purchased several new cars over the years, yet the service we received at Walker Renton Mazda was the very best!!! I would highly recommend Walker to anyone considering a new car purchase!

vintagehotdog

3 de abr. de 2012

Ken listens! What a rare trait in a salesperson. We met him first, looked around a weekend and went back just because he was so great. And he was wonderful again, closing the deal. Then Breanna in the finance office was fast, professional and gave us a tip that will help save us up to $2K we were unaware of. Thank you so much.

Kaydnns43

28 de mar. de 2012

My wife and I had a very pleasant and pain free experience shopping for our new Mazda with Ken. After having poor experiences at a few other dealerships we drove out of our way to Renton...and our expectations were exceeded without a doubt! With it pouring down rain when we arrived, Ken had us wait in the show room while he searched the lot for the 2 specific cars we were interested in and then pulled them both up to the covered parking area for us to compare side by side. From start to finish, this was the best new car buying experience we have encountered!

AnnetteRS86

22 de mar. de 2012

They made sure that the wait wasn't excessive while installing a new motor for the driver side window. Very kind and willing to work with you. Will definitely be coming back for other needs. Thank you!

GregA

21 de mar. de 2012

I found Anthony Wilson to be extrememly professional, honest, and easy to work with.He made the process of purchasing a used car a pleasant experience and I felt that I was working with someone that I could trust.I would recommend Walker Renton Mazda because of the great service, professionalism, and follow-through that Anthony Wilson demonstrated.

G2Gibson

19 de mar. de 2012

Seriously this has been easiest dealership I have bought a car from. Doug, Richard and the whole team were really nice and very easy going. No pressures, no hassles, no crazy sales pitches. I would easily send anyone looking for a Mazda to Walker and Doug.

Mbui55

12 de mar. de 2012

It's my first time buying a car and I was very fortunate to have Anthony Wilson as my salesman. He is a very honest, friendly,and genuine person. I highly recommend anyone who wants to buy a car come to Anthony because he will be very honest to you about pricing, fees, and etc!

TorigurL217

10 de mar. de 2012

we leased a car that had some dent damage and were unhappy with it needing repairs. we had asked for a replacement car and they found one the next day and even gave me a full tank of gas again! They were awesome all the way around! Our sales associate Doug was fabulous and even made sure that i got my zoom-zoom sticker. I have recommended them already!

nimfa253

9 de mar. de 2012

we were so pleased by the overall outcome of our visit, where in fact we dcided to purchase our 2012 Mazda with Skyactiv. Doug was our salesman that helped us with the overall journey, and he was very helpful and very comfortable to work with. Glad we went to Renton Mazda and I would definitely to recommend to future customers to check them out first. Thank you Doug for your help!

russandcris

7 de mar. de 2012

We have been customers of Walker's Renton Mazda for a while now. While we have used the service department in the past, this is our first new car experience with the sales staff. Jesse was able to answer our sales questions, was friendly, and lacked the high-pressure sales tactic, which we found very refreshing. Bryan, the assistant service manager, has always been knowledgeable and communicative with the very few problems we've had. We are very pleased with the service we've received all the way around and look forward to many years working with Walker's Renton Mazda.

Erinr

7 de mar. de 2012

They will work with you day in and day out until you find the car that you want at the absolute best price!! The finance department has to be some of the nicest people in washington, thank you for helping me find the perfect car!

boncamp

3 de mar. de 2012

We were very happy with the way we were treated at this dealership. Doug was personable and made sure we got what we wanted at a price that worked for us.We appreciated Janice's professionalism in explaining different warranty programs.

johnsonmo

25 de feb. de 2012

We worked with Breanna in financing and closing the deal on our new Mazda5. Breanna was excellent to work with, providing clear and concise information without any confusion. We appreciated her ability to get us in-and-out quickly and without hassle. Thank you, Breanna.

sschaewe

24 de feb. de 2012

It had been 14 years since we'd bought a car for myself and that experiance had us a little scared to even look. We walked onto the lot were Jesse greeted us. We found "THE Car" right away but we couldn't pull the trigger yet. We ended up leaving to talk it over lunch but didn't come back until a few days later. Thank goodness the car was still available. This time we came in pre-approved and cash in hand, stating that we were back from our lunch. :) He has a great sense of humor, very personable! He made it hassle free and no stress! We can't thank him enough for the great customer service. Thank you for the great customer service Jesse, we'll definately recommend you to our friends and family!

tbryant65

23 de feb. de 2012

Great experience Duke was friendley and was knowledgeable about the used JeepI bought. Fast and courteous, what impressed me is I drove in alone and they drove my purchased vehicle to my house 30 miles away on Friday night through Seattlerush hour. Much appreciated! Thank You!

twickenham

20 de feb. de 2012

they treat me great and check my car for any problems and the people are very nice.the location is close to my work so that helps

smanton

19 de feb. de 2012

I called in the morning & was able to get my car in the same day on my lunch break to have the headlight replaced. They were quick, courteous and it cost less than I was originally quoted on the phone. I was very pleased with the service.

manabeeey

13 de feb. de 2012

Mr. Ken Palmer is the best sales rep. He has good business manner. I usually get angry with sales rep, but not with Mr. Ken Palmer. I am so glad that he was my sales rep.

rakeshv88

11 de feb. de 2012

Saw a mazda 3 I wanted online and called in. Duke was very helpful and knowledgeable about the car. We took it for a test drive and I liked it. He helped me wrapped things up quick and I was out of there in not time. All in all, great first time car buying experience with a pleasant and friendly sales rep.

Theresa Zeamer

11 de feb. de 2012

The best car buying experience I have ever had! I worked with Doug Truong. Doug was completely prepared. When I arrived he already had the vehicle I wanted to see parked in front and ready for a test drive. I bought a beautiful 2001 Toyota Sienna. Doug answered all of my questions. I found him to be personable, sincere, knowledgeable and professional. I felt very comfortable the entire time. Doug passed me on to Alden Andrews who helped me finish all the paperwork. I had a few questionable issues with my credit and Alden never made me feel uncomfortable, he handled things in a manner that put me at ease. I really did feel that he had my best interest in mind. I know everyone has their own opinion about car salesmen. I will definitely return to Walker's for my next car.

DCO123

2 de feb. de 2012

I received great customer service from Bryan Furse and Jeff Craig. Bryan replaced a driver-side, low beam lightbulb which was very difficult to do myself. He did it as a courtesy (even though I had purchased the lightbulb from an auto store but had difficulty in replacing it). Bryan also accepted a competitor's oil change coupon that had expired 2 days earlier with no problem. Jeff Craig drove me to me place of work (2 miles away) and picked me up after the service was complete. Both were very pleasant and courteous.

marsl

14 de ene. de 2012

I got a good deal for my 2012 Mazda3 and a great service. I was in discussions with other dealerships but from the email conversations I had with Doug I knew I have to stop by Renton before making the final call. I already knew what model and options I wanted when I walked in and the staff didn't try to push additional options and accessories once they knew what I am looking for and we focused on discussing the price. When you go inside Walker's Renton be prepared to leave with a good deal on your new car :)

jllazo

10 de ene. de 2012

In the last 20 years, this is the best service department I have had the pleasure to interact with. Bryan Furse is experienced, helpful, understanding and friendly. I felt very comfortable with the mechanic Rich and am happy that my car is running like brand new. I could tell that Rich takes pride in the work he does and is reflected in the performance of my vehicle. Thank you and I plan on returning to this dealership for all of my services.

alicevi

4 de ene. de 2012

I love my new 2012 Mazda3!!!! I'm so happy I decided to buy a car from Walker's Renton Mazda! The staff overall were very friendly and customer service was great. I'm a first time buyer so I was kind of afraid of having to deal with pushy car salesmen. Fortunately, Doug surprised me! The experience was not at all what I had expected. He was very considerate and didn't pressure us into buying anything at all. In the end, he gave us an awesome deal we couldn't refuse. Couldn't be happier with my purchase! Thank you Doug and Walker's Renton Mazda!!!

stewy001

3 de ene. de 2012

Words from a very happy and satisfy owner of a brand spanking new 2012 Mazda CX9. :D With our hearts set on getting a good year end deal on a 2011 model, we quickly realize it was slim pickings because the entire region didn't have any. After blasting emails to all nearby Mazda dealers and getting the response only 2012 models are available, we were very disappointed to say the least and to further compound the disappointment the quotes we got for 2012 weren't great either, they were good but wasn't 2011 get it off the lot good. Just as we were about to throw in the towel and call it quits for the year, I got an email from Doug at Walkers (Renton) and after couple of emails and phone calls exchanges we struck a very reasonable deal (still smiling :D). However, nothing is done until the paperwork is signed, when we got to the dealer and saw our CX9 sitting there waiting for us to take her home and Doug greeting us I notice one of the option I requested, roof rails, were missing. Oh snaps no.. fought traffic with my preggo wife to close the deal to find out is missing an option.... C'Mon Man! Doug quickly got on the horn and asked "da Man" if is possible to add the option to the car ........ pause for a minute and think what would be the likely scenario/compromise ....... A. OK no problem, B. Split the cost C. No can do!, going home empty handed and suffer my preggo wife's staring me down telling me I FAILED without saying it or D. None of the above. ............. Answer is D, I got my rails with no additional cost but I had to install them myself, (o_0) wtf ??? That completely threw me off I didn't expect that but after finding out is only 4 bolts I was pleased, while signing we joked I should have asked for the rails WITH installation in my email. I really appreciated Doug and Walker's Mazda for not messing around and got me out the door with the price we agreed on and didn't play any games. Little bit of drama but everything worked out and under Alden's swift care we got out the door with 0% financing. I would have to say if I had to get another Mazda CX9 I would do this all over again with the exception to specify the rails to be installed.

dan5

29 de dic. de 2011

Jesse was very courteous and friendly. He worked hard to get me the price and payments I wanted, I would recommend Walkers Mazda if you are looking to buy one! I have been looking to buy a new car for a while and always felt hassled, but I had time to just look with no pressure. At Walkers it was my terms and my price. Thanks Jesse, love the car!!!

ericbikes

17 de dic. de 2011

I had not bought a new car in 17 years, so I did an exhaustive search which included about 8 dealerships and numerous test drives over many many months. This search (and lots of online independent research) convinced me to wait for the new Mazda 3 Skyactiv to be released. At that point I went back to Walker's Renton Mazda, as they had by far been the best dealership I had dealt with to that point. Specifically my salesman Ken Palmer. I never felt ANY pressure from him whatsoever. Just the opposite. He could not have been nicer or more patient with me in the process. He was knowledgeable and upbeat and genuine. I truly felt he meant it when he said he wanted ME to be happy. I know that sounds corny, but with him it seemed very legitimate. I knew exactly the car I wanted after a test drive...and they found it for me in Oregon and had it shipped up immediately. I bought through the Costco buying program and Ken got me an amazingly great price on the vehicle.Janice Barrett in the business department was fantastic, as well. She was extremely friendly and knowledgeable and thorough...but most definitely not pushy. She did me the courtesy to give me two days to think about whether I wanted the extra service warranties...and when I eventually decided to decline them, she could not have been nicer about it. No pressure whatsoever. Polite, courteous, super nice. Ken's concern for my happiness in the buying experience continued after I bought the car. He has checked on my twice to see how I like the car (which I LOVE). I was treated like gold the other day when I went back to pick up my plates. Of ALL the salesman I dealt with through the various dealerships this last year when I was slowly deciding what car to buy, Ken was by far the most outstanding, decent, honest and nice guy that I dealt with. He was absolutely the reason I chose to go back to Walker's over the other Mazda Dealerships, once I decided on the car I wanted.This is a high quality dealership. I'd recommend it to any of my friends or family. Or any stranger, too, for that matter!

todayzj

21 de nov. de 2011

I was contacting with about 10 dealers at the same time and Renton Mazda gave me a very good offer (much lower than all other dealers) in the beginning and save me time on tedious negotiation. Doug is very considerate and friendly. :-) I will definitely refer my friends later.

velmidaleko

1 de nov. de 2011

Doug is the internet sales manager. He was super quick responding to any questions. He gave great quotes too, no reason to see another dealership. When my wife wanted to see one more model/color combination, not available in the inventory, he simply went to buy it from the central Seattle Mazda warehouse, without even requesting any commitment from us for a future purchase. The staff overall was very friendly, smiling even when our kids were running around, testing all cars on the display. The processing time was reasonably fast, given the busy Sunday. The business manager Janice was never pushy, offering good insurance deals. Her true friendliness did not change even when we rejected all additional coverage, just because we plan to trade the car before the standard warranty expires.

sports car enthusiast

31 de oct. de 2011

Terrible experience, do not purchase a car here. Umazda is miles ahead of this heap.

darlene Jones

20 de oct. de 2011

The quality of the service, courtesy and explanations about the work preformed is always the tops. I wouldn't take my 2009 Mazda anywhere else. I bought it there and always have my servicing done there. Some of the original people that I dealt with have gone on to other things but what I expect and need from a service department remains the same. By the way, I am almost 75, still work every day and I am from the old school way of doing things. That's what I gedt there.

First time Mazda Owner

9 de oct. de 2011

Overall process was smooth and honest. I was very pleased and purchased a new vehicle.

SammamishRob

20 de sep. de 2011

I'll start off by saying I absolutely hate buying cars due to incredibly poor experiences with the entire process (high pressure, sales, haggling, aftermarket arm twisting, etc.).My experience with Doug Truong and Janice Barrett was exceptionally good. I wish my entire car buying experiences in the past had been this good.I contacted Doug via email (through their website) by giving him the model of the car I was interested in with a particular set of options and told him the price I was willing to pay. Though the car was in short supply in this area, he quickly found a match and accepted my offer without any hassle.Doug didnt pressure me to buy a more expensive car, or options I didnt originally ask for.After finalizing the deal with Doug, I spoke with Janice to complete the paperwork. Though she did show me additional options for the car (extended warranty, maintenance, etc.) she didnt pressure me. When I turned the options down, she was polite and friendly. This was in stark contrast to another dealer I bought a car from several years ago that got belligerent with me when I didnt buy the extra coverage.Before taking delivery of the car, I told Doug that I wanted to purchase a few accessories from the parts department. He took my list and gave me a quote that was quite reasonable (which I accepted).Since the car was not in-stock at the time I purchased it, Doug delivered the car to me at work when it was available (saving me a trip back to the dealership).As an aside, I originally visited Lee Johnson Mazda before contacting Doug. My experience there was terrible (but thats another story see my other review).

zoom_zoomstephen

19 de sep. de 2011

Went in to check out a 2009 Mazda3. Was greeted by Duke and he helped us the whole time, none of that oh, let me check our "inventory" and their manager comes out... we got to test drive it and there was no pressure to buy/fill out paperwork. We got to choose how things went. Overall a great experience.

arnoldwheeler

13 de sep. de 2011

Tom Ly and Duke at Mazda Renton was very helpful with my recent used car purchase. I wasn't thinking about buying a new car, but when i saw the shiny red Mini, I couldn't resist. Tom Ly the sales manager was kind, not at all pushy, and very respectful of my time, as I did need to do some thinking after seeing it for the first time. Then Duke got the key for the Mini and we took the car out for a drive, we came back and i was Smiling the flow of things in this dealership is something i never experienced before.The dealership is clean and everyone working there was very attentive to my needs. I would definitely recommend this dealership to any of my friends and family.

bhlea

6 de sep. de 2011

I purchased a New Mazda3 on July 24th 2011. During negotiations I was led to believe a bike rack would be installed on may car as part of the trade deal. At no cost to me as I took a lower trade value in exchange for the Bike Rack being ordered and installed. (They could not offer as much on trade because of a carfax report but they could do this instead.) After 6 weeks of calling and emailing I received an email response from Jamie Franz today saying I missunderstood our deal. The signed paperwork stated the following. Sold as Equipped - Plus bike Rack at internal Cost. His email to me said the following: This is a cut and paste paragraph. Dear Brenda, Hello Brenda I apologize for the eay you feel and I would feel the same way if I was in your position. Now here's the thing, the we owe states that you could buy the bike rack and attachments at internal cost. Whitch means that you can pay for it at the cost it would the sales dept or any other internal department. Now understand about the satelitte radio, that I am new here to Mazda and I just relay information that I am told. So I'm sorry that I made that mistake. That is just what I was told. Nobody here purposely tried or intentionally misled you. Misleading customers is not in Mr. Walker's pledge to customers. We do try to answer every question with 100% accuracy and sometimes this is not the case. So I am very sorry that I was wrong about that but I will be looking into it when I am done with this email.Sincerley, Jamie FranzPlease also note that during the test drive I was told the car was equiped for Satellite radio. Guess what? It is not. When I called Serius yesterday for set up my car has the SAT buttom but is not equiped. (Please see Jamie's explanation above. He was new and did not intentionally try to mislead me and he would look into it for me. I am little worried that this will not be taken care of either because the same sheet I signed about the Bike Rack states car sold as is and I signed it not knowing that it did not include everything needed for SAT radion and not knowing that the Definition of Plus Bike rack at internal Cost meant what Jamie explained to me today via email. I was intentionally mislead by both Jamie Franz and Tom Ly on July 24th and it looks like I am the big looser.

taylorific

25 de ago. de 2011

My first car buying experience went much more smoothly than I expected, mostly due to the excellent service and friendly staff. Unlike most other dealerships, I didn't feel pressured into making a hasty decision; everyone was relaxed and made me feel comfortable. Matt was very helpful on test drives, choosing the car, and finding a great price. He went out of his way to help me get the color I wanted, which they did not have in stock on-site but they brought it in later that same day! Financing was wonderful and painless, and Janice was a pleasure to work with on all of the paperwork. Thanks!

kelsey.sigler

23 de ago. de 2011

Very excellent customer service, went beyond out of their way to make sure that I would be satisfied with my purchase. Very comfortable talking with them and didn't pressure me into anything I wasn't sure of. Two thumbs up!

Carlygintz

21 de ago. de 2011

Matt was very nice and helpful. I hope I get to work with him again! He even got my license frame off for me and let me know that he would hang onto it for me. Thanks matt!!

lourdestarona

21 de ago. de 2011

All i can say is with my experience with the Mazda team when i came in was great. I would given Matthew Hohisel more than 5 to rate him. They have given more then a good customer service. Thank you and nice doing business with you MAZDA TEAM!

Teresa wu

20 de ago. de 2011

I went to Nissan dealership in Renton before I came to Renton Walker's Mazda. It was a totally different experience. Nissan's salesman was very pushy and rude, so I left the place without purchasing any vehicle. Then I came to Renton Walker's dealership and Ken was very very helpful. He tried to meet all of my needs without being pushy. He was very pleasant to work with and I am very happy with my new car and his service. Teresa Wu

jencjenc

8 de ago. de 2011

I just bought a new Mazda CX9 at Walkers Renton Mazda, the sales person is Doug T. We made all the price negotiation over the Internet and the phone before the actual purchase day. Later we just showed up at the dealer to complete all the paperwork and drove the car.The transaction was so smooth and no last minute surprise of any hidden conditions. Also worth mentioning is Doug T, who is very honest and friendly which made this transaction really an enjoyable experience, highly recommended!

jturnerins

16 de jul. de 2011

We had a very good experience dealing with Doug Truong the Internet Manager at Walker's Mazda in Renton, WA. He dealt with us in a very professional manner. He didn't play games on the purchase price. He started out with a reasonable offer, and it didn't take very long to come to a mutual agreement. He also gave us a resonable offer on our trade in.We will not hesitate to contact Doug relating to a future purchase or to recommend him to others.Janice Barrett, the finance manager, also did her job in a professional manner.

ironcity1

6 de jul. de 2011

The overall sales transaction was extremely comforting. I normally bring blue-book quotes with me during the transaction to alleviate any miscommunications. The sales reps gave me a quality offer for my trade-in and the vehicle I purchased was already priced below blue book value. Overall the whole sales experience was stress free and the Walker's dealership staff was extremely friendly. I plan on visiting this dealership in the future when I need to purchase another vehicle.

CusicDavis

22 de jun. de 2011

We've often avoided Walkers' Mazda because of extremely pushy sales people even though we like Mazda's vehicles. Doug was not that at all in fact he was just the opposite. He was patient and informative he didn't push something on us we didn't want. He was very cheerful and pleasant to work with and I really appreciate that as if it is not stressful enough purchasing a car especially in this economic climate. Thanks so much and Give Doug our best! Cindy and William Davis

vsrikumar

22 de jun. de 2011

We shopped around for a new Mazda 5 and went to Walkers in Renton after much research and getting an email from their internet manager Doug. We were a bit skeptical that we would get the best deal from our past experience. We could not have been happier that we did. We did not get the high pressure selling and it was relaxed and the people there did their best to answer our questions. We have two kids and they made them feel comfortable and let them go around the lot and look at all the cars so they had fun while we were waiting on some paperwork. Ken Palmer especially was the nicest person we could ask for to work with and he took care of all our questions and followed up with answers. We have had the car for a month now and what has impressed us is that they have followed up and answered all our questions so it is not just sell the car and goodbye. One simple example - we got our plates and went there to pick them up and Ken was there and had the plates installed himself! I could not have been happier with the experience and this is my 5th car purchase and by far the best experience I have had. I would recommend that you check this place out if the price seems about right - the people want to sell and make the experience pleasent.

Kaori Yagi

17 de may. de 2011

I had really pleasant car buying experience with Duke at Walkers Renton Mazda.I just called them on Easter Sunday evening for their Easter Special. The special deal car was already sold out but Duke got us another car with the same deal & made himself available right away to show us the car. Within a couple of hours, we did test drive, sold our old Mustang, purchased car alarm options & good to go. Unlike our past car buying experience with other dealers, he didnt waste our time at all! which we really appreciate it.So YES, we definitely recommend Duke & Walkers Renton Mazda.

salymo79

12 de may. de 2011

I did a lot of research and pricing before I actually decided on purchasing a Subaru through anyone. The irony of it all is that I didnt purchase it through Subaru dealer, I chose Doug-who is a mazda rep. He was the most agressive in pricing/bargaining for me-without the dealer BS that you usually get through most sales people. He gave me no hassle with my trade in, and was very professional overall. I would recommend Doug to anyone who is looking for a new car. The whole process of purchasing is very stressful and he had made it bearable!!! (a good bearable!) I can truly understand why he is so successful at what he does. Thank you Doug and Mazda in Renton. And no thanks to Subaru of Renton- especially Glenn.

emrahseker

13 de abr. de 2011

Everybody who talked to me were very friendly and they give me a better price than the other dealers. Sales representative Doug T., and the ladies from finance department were very friendly. I'd recommend this place to everybody interested in buying a new Mazda!

potarou

7 de abr. de 2011

It was late on a Friday evening, gave them a call and Duke made sure the car I wanted was ready for a drive when I got there. Answered all my questions from knowledge of the car and was a pleasure to work with. We wrapped up business and the finance dept had me out of there in no time.

98146

6 de abr. de 2011

Doug was an exceptional sales representative. He knew the ins and outs of the vehicles and treated us with the utmost respect. He was friendly, and genuinely wanted us to be happy and comfortable with the car and the deals we were getting. He was also devoted to us as his clients, as he stayed a little bit longer after the dealership closed to work with us. Although, I am not 100% satisfied with the deal we got on the car, I am very happy with the customer service we received from Doug.

gupta_ash

30 de mar. de 2011

My experience with Walkers Mazda was very pleasent. First of all, I was able to get a price which was very competative on the phone/email rather than needing to come to dealership (where as most of the other dealers don't give you a good price withoout walking into the dealership) and then my experience at the dealership was also excellent. The whole transaction look close to an hour and we walked out with the car.Overall very happy with this dealership.

shuntakano

26 de mar. de 2011

Buying the new car was one of the more pleasant experience I've had with a dealership. Both the salesperson and the sales manager were both friendly, knowledgeable and had good sense of humor. We weren't planning to shop there, since the inventory of Mazda6 was rather small, and they didn't have the trim we were interested in, but since I was having my car serviced there, decided to take a test drive on one of the available models. They were quickly able to find the exact car we were interested in and promised that they could get the car very soon. So we completed our transaction, including agreeing upon a trade-in price for our 2006 Mazda6, and the new car was ready to drive off when we were done with setting up the financing.As with any car purchasing it helps to make things go smoothly, if you know what you are looking for, the financing terms, and the value of the car you're using as a trade-in.A very positive experience for us.

runkorey

24 de mar. de 2011

I called ahead of time about a Mazda3 I was looking at online.Tahir was very friendly and said it was available for me to come look at. I told him over the phone what I was working with and he said he would make it work if I made the hour long trip up to the dealership.Once I got to the dealership I decided on a model with the premium package that was a little more expensive than I had planned, but it was such a nice car! They worked with me to have 0 down and relatively low monthly payments, which was very nice considering I had negative equity on my trade in. Tahir did a fantastic job of getting the numbers just where I wanted them.I had one cosmetic issue with the windshield where some blurry spots were in the line of vision. It was raining the day I purchased the vehicle and Tahir cleaned the window for me and we figured that it wouldn't be an issue. These very annoying blurry spots were still there 3 days later. I took it in to a glass shop in my town and they said it was from someone doing a poor job with a chip repair and that the only way to get rid of it is to replace the windshield, for $500.I called the manager at the Mazda dealership to let him know what was going on and he was more than helpful. He called his boss immediately, and Derick Walker called me a few hours later. He offered to have me pay $100 and they would take care of the rest (replacing the windshield), which they really didn't have to do since I signed the "as is" paper work. So I have an appointment tomorrow at 11a.m., where I'm sure they will take great care of me.I can be very critical of sales people and customer service. Sometimes I can be that naggy irritating customer that no one wants to deal with, but Tahir worked with me on the price, got me a great car, a great interest rate, and the management is fixing the one SMALL cosmetic issue I had with the windshield. They really are a great dealership and I would send my friends and family there, which says A LOT coming from me.I've purchased 3 cars from dealerships and this was by far my best experience. Thanks for my sweet new ride and low monthly payments! I'll be back next time I'm in the market to purchase :)

Mduette

22 de mar. de 2011

I received a letter from a local Nissan dealer offering me 115% of fair blue book value for my 2006 Mazda 6 for a trade-in. I'm not interested in buying a Nissan, but had been wanting to upgrade to a CX-9 for a while and called to see if it was possible to get the same sort of deal with Mazda without really increasing my payments. Not only was I offered an incredible deal, the finance department worked with me to get me a deal on GAP coverage to keep my payments low. The staff were all extremely friendly and very sweet to my girls who are 2 and 4. It was a great experience for all of us and we got everything taken care of in a timely manner. I was super excited to drive my new car home, and I would highly recommend this dealership to anyone looking to buy a vehicle.

emzy13

16 de mar. de 2011

I had no intention of buying a car the day I went into Walkers Renton Mazda. However, my experience with Duke and the rest of the team there was the best and I drove away with a car that day! Duke was very helpful in my decision making process, explaining everything very thoroughly. I have recommended Duke and Walkers Renton Mazda to my friends, family, and co-workers. I would purchase another vehicle from them in a heart beat.

jclundberg

13 de mar. de 2011

I called ahead and they had the car I was interested in ready to go with in 30 minutes. The price was fair and they made sure my questions were answered details taken care of. The facility was clean and the sales people were friendly and respectful.

sarabarbee

12 de mar. de 2011

I just purchased a 2011 Mazda3 from Doug Troung at Walkers. I had to purchase a new car since my 2008 Mazda was totalled in a rear end accident. I had purchased the 2008 also from Doug at Walkers three years before. When we walked into Walkers, Doug recognized us immediately which was impressive since we had not seen him for three years. We were very happy that he happened to be working that day.Doug was gracious, kind, and attentive without being pushy. We were happy that Walkers was able to give us a "loyalty" discount of $500 since this was our second purchase with them. We were also pleased with the excellent offer for 0.0% interest fee and no penalties for early cashout on the purchase, since we plan to use the settlement offer from the insurance company and pay the difference in a short period of time. This was a major factor in our decision to purchase a new 2011, rather than a certified older model.However, probably the biggest factor in our purchase was Doug's excellent salemanship and custormer service. During both purchase experiences, we had visited other dealerships and were simply unimpressed with other salesmen. We really appreciate Doug's good manners, upfront salesmanship, and willingness to help us with any issues. I would absolutely refer friends and family to him for their next Mazda purchase.

ting

16 de feb. de 2011

Doug was a fantastic person to work with, i was on the the market for a new car and i had a good handful of dealership bidding the price down over 2 weeks. Many of them got angry/aggressive or slow in responding. Doug was the leader in both price competitiveness, friendlies, and extremely quick response time. He was even replying to email 4 in the morning!!!! After he won the bid, i went into the dealership with great great skepticism and expecting the worst possible situation. That was not the case at all, the car was there as promised, the specific model and the price was exactly what we have ironed out over the email. I was in and out of the dealership in about 1.5. hrs. I couldn't drive the car back the same day as I was in a rental, Doug provided the same day drop off service. He drove the car to my apartment later that night and handed me the keys.I had a great time working with Doug, it was very straight forward with 100% transparency. I would be buying my next Mazda from him int the future. Highly recommended,

mariejoe

8 de feb. de 2011

I was on my way to buy another car & decided to stop here first to test drive a Mazda3. Duke was really nice & friendly. I loved the car but it was over my budget. Duke & Dwight were willing to sit down with me & see how we can make it happen. I drove away with my new Mazda that night :-).

elcorridor

7 de feb. de 2011

Long story short: Duke was great. We didn't feel hustled, rushed or pushed in any direction. He heard what we were looking for, found us something we liked and gave us a fair deal on it (according to the third-party independent sites we'd checked). Duke gave us time to ourselves when we needed to talk and was there to answer questions without hesitation when we needed him. I'd recommend him to my friends.

cherene

2 de feb. de 2011

My family and I have made several new car purchases through Doug T. Since we have been returning customers, he has always treated us well. Unlike other salesmen, he has been pretty patient with us and made us make the call on our decisions for the sale. If you also know the numbers, he will work with you to get the best deal that they can provide. My first car-buying experience was with Doug. At the time, I was just looking for a car that I can get for a really good deal and a low monthly rate that I can manage. I was not that picky about the color of the car or what it looked like. I eventually started negotiating a deal for an Mazda3 i Sport sedan. I actually was there for quite some time, making sure I understood everything I was signing before making the sale, and he was very patient with me. When I had questions about totals and numbers, he was more than happy to explain to me what I was getting myself in to.When the time came for me to look for a second car, I was a bit pickier this time. I decided to go for a Mazda3 s Sport hatchback...in celestial blue (I was very adamant about the color)! It was everything I wanted plus more. Even though I did some thorough research of my own on the make and model of the car, since we had worked with Doug before, he just cut right to the chase on how I could take the car home at the dealership. It did not take longer than an hour or so to get the paperwork squared away. And before I walked away, he even demonstrated to me some of the new features that my new car had that my old car didn't.My experience with Walker's Renton has been pleasant and comfortable. I never felt like I was being harassed to buy a car or talked down to for not understanding the costs or paperwork. There were no surprises about additional fees or anything like that because we also asked the right questions. If I ever intend to buy another car, I woulde definitely look in to doing business with them again.

KayJay

25 de ene. de 2011

It was AWESOME for me to purchase my first new car at Walker's Renton Mazda! Doug T and I talked on the phone a couple of days prior to me coming in. I'd gone to other dealerships to text drive, but I ended up buying from the one that fit me best!!!!

justin88

2 de ene. de 2011

I specifically returned to Renton Mazda to deal with my saleman, Doug Truong who sold me the Speed 3 a couple years ago. I needed an SUV now and was interested in a Forester, when I found out that Walker's owned the Suburu dealer I was so happy to be able to buy from Doug. He is very professional, helpful, considerate, honest and fair. I really have enjoyed working with him on both purchases. Outstanding Salesman!!Gary in the Mazda Service Center has always been helpful in trying to resolve any issues I had with the Speed 3 even when the service tech couldn't get the problem fixed. Gary is very professional yet friendly.

azndrgn021

27 de dic. de 2010

Doug Truong was the first person to greet me upon arrival. He was very friendly, understanding, and easy to work with. He was not at all stereotypical of most car salesman "robbers" that try to nickel-and-dime you. He worked hard to give us a great deal! Similarly, J.P., the financing specialist, was also informative and honest about our security options to go with the vehicle. All in all, I couldn't have gotten a better salesperson than Doug who's been at Walker's for over a decade. Thanks for the new Mazda3!

spharp

6 de dic. de 2010

WE already knew we wanted the Mazda 3 so I sent a request for online quotes. Duke was among first to respond. He worked with us over the phone until we had the price & color we wanted, & sent me an on-line confirmation. Got a good price, the car was clean and tank full, they were prepared when we arrived with the paperwork and had us in and out quickly enough.

msaar

4 de dic. de 2010

My experience at Walker's was great. Doug T put together a very good deal for me on a new car, and JP Pouliot was very helpful in putting together the financials. Everyone there was friendly, and there was no sleaze factor or pressure, just concise, clear, information and education. Dwayne, the manager, was willing to work with me on the trade-in for my 19 year old Mazda, and I was very pleased with the result. I would, without hesitation, highly recommend Walker's Renton Mazda. Thanks for a very satisfying car buying experience!

naominer

27 de nov. de 2010

Always great customer service. Jeromy is great at what he does; very welcoming and friendly. Techs were quick to take my car in the back to get worked on. Only did an oil change this visit but they completed my car in about 40 minutes while I waited.

pedroemillan

23 de nov. de 2010

Hello! They were formally friendly, which would allow me to go back anytime. They knew my car better than me and made me feel welcome as soon as I walked in. My car seemed to have had different issues, Rey and Gary were always pro-active in identifying the causes of the problems in my car. They were always very good in allowing me to use car-loaners as my car was being fixed. Great dearlership!!

Umpire

18 de nov. de 2010

I knew what I wanted, contacted the dealer for a quote on my trade and was treated very well. I actually had an appointment with another dealer to see my trade that had a similar price for their auto and the treatment was night and day difference than what I received from Danny and Duke. I would recommend this dealer to anyone looking to purchase a car.

krenzerr

17 de nov. de 2010

Excellant service has been the rule since I started bringing my two Mazdas at this dealership. The service department reps are informative and personable, likewise the technicians that I have met. I particularly appreciate the consultation prior to any significant service being performed on the vehicles.

ianholl

16 de nov. de 2010

Purchased a new Mazda from Duke at Walker's Renton Mazda yesterday. Sales price was negotiated in one quick email for a great price. Arrived for the test drive and the car was waiting outside the dealer all ready to go. Test drive done, fill out some paperwork, did the financing, and out the door. From arrival to leaving with the car a little over two hours. Since I was not trading in my current car Duke drove the car back to my house in rushhour traffic (now thats service).Overall this is exactly how car buying should be. Zero sales pressure, zero sales nonsense, friendly staff, and a great buying experience.

Michele Grantham

14 de nov. de 2010

Reynalda has helped me and assisted in our service of Mazda CX-9 on many occasions. She is always very helpful, knowledgeable and friendly. The car itself has had a few issues - but, since we have extended warranty - this Renton service dept has done the work with professional care to detail. We wish we did not have to take it in for service - but are pleased so far with the work done. Thanks! - Michele and Reggie Grantham

tigermountain

13 de nov. de 2010

It is very nice to work with a female service advisor. As a woman I have had several not so great experiences with male service advisors at other dealerships behaving like bullies, so it's refreshing to have the option to work with another female. Rey Brown is great, fair and very knowledgable. She has gone out of her way to help me with my car on several occasions.

vadmans

12 de nov. de 2010

Very Professional and down to earth staff, the best auto buying experience I have ever had in my 40+ years of buying cars. The fact that this dealership offers free oil changes is a very big incentive to purchase a car there. I will recommend Walker's to anyone I know who is looking for a new or used car.