Josi Kristine

28 de ago. de 2021

My family and I haven’t bought new cars anywhere besides Wallace Kia. Beyond that, we never work with anyone other than Captain Mo. Mo is AMAZING and does everything he can to help his clients. I’m addition to the phenomenal experience we have had working with Mo, I also want to point out the amazing experience I’ve had working with the service center. I always work with Bill and every time I am in, he makes sure things are done right and efficiently. I will never go anywhere else for a car!

Amirhossein Azarabadi

8 de sep. de 2021

I can’t believe I have to deal with such a disgusting dealership in the US. I ordered a part for overnight shipping and it took 1 week to be arrived. Someone needs to tell them what’s “overnight shipment”. After I got the part after a week, I realized they sent me the wrong parts. I have attached pictures which you can see they used wrong pictures for these two parts. I called to the part department and after accepting it was his mistake, he told me if I send you the return label, I won’t send you the correct part. However, I ordered the correct part from other dealership. My problem with them just started. When I returned the part, the initiated a partial refund. I tried to call to GM and whoever was responsible but no one was responding my calls. I even sent them emails but haven’t heard anything back. I tried to dispute the difference through PayPal and when I requested for a dispute case, I realized they canceled their partial refund to just play with me. I will get my money back for sure, but if you want to not be played or bother yourself, don’t ever buy anything from them. I will write about this anywhere I can to avoid this happening to someone else. P.S: Jeffery is the guy who told me these: 1) when I called to ask him when will the item be here, he aggressively told me if you don’t want it I can cancel it. 2) when I called him regarding the wrong part, he aggressively told me I’ll send you the shipping label but we’re done and I won’t send you the correct part. 3) when he partially refunded my money and I called him to ask for a full refund, he told me it wasn’t his fault and that’s what it is. I asked him to talk to his manager but he said no. Thank you for your nice comments but you cannot change the fact that your dealership is the worst.

Aydra.M

12 de sep. de 2021

Those old bad reviews do not accurately describe how helpful and amazing the staff are here at Wallace Kia. Marques was wonderful and worked hard to give us the most painless and pleasant experience for a first time car buyer. Even from the first time calling they were very empathetic towards us as we were already spent in this car buying process. Today I walked out with a brand new Kia Soul at a great price and would absolutely recommend them!

Jessica Rodriguez

2 de ago. de 2021

Mike "Captain Mo" Ashley was amazing throughout the entire car buying experience. He is personable, professional, knowledgeable, and honest. He helped get me into a new vehicle that I love without any hassle. Mark, the Finance Manager, explained all the finance options in an easily understandable way. I definitely had an amazing experience.

Andrea Lord

10 de sep. de 2021

When you are ready for a new car you HAVE to ask for Mike Ashley and when you need your car serviced, you HAVE to ask for Bill. Both of these gentlemen value their customers and treat you with kindness and respect. And are willing to go out of their way for you. ✌🏻