Chris Rondeau

21 de ago. de 2016

Extremely happy with my car buying process at Walser GMC. Everyone was very friendly and helpful. I called my salesman a couple day's after meeting him, told him which vehicle that I wanted and he had everything ready by the time that I got to back to the dealership.

Smartin727

17 de ago. de 2016

Haylie was very helpful and patient with my experience at walser she answered all of my questions and addressed all of my concerns. Walser is the only dealership I have purchased my vehicles from and will continue to. Thanks for the outstanding customer service.

Darcy Sarantos

15 de ago. de 2016

Cassie was great. Very helpful and my son and his girlfriend (who also bought a car that night) were very comfortable with her. She was very quick to respond when we were working on the numbers. Super.

Bill H

9 de ago. de 2016

Had a tail-light blinker go out and got in quickly without an appointment--also got a coolant flush I hadn't gotten around to scheduling. All this in an hour with responsive, thorough service at the spur of the moment.

krholt

7 de ago. de 2016

We just purchased a 2015 GMC Acadia from Hilarie Gibson, and the sales staff and finance team were excellent to deal with. We will definitely be back, and the warranty options are some of the best we've seen. Thank you again, Hilarie... you guys are great!!

Mike H.

27 de jul. de 2016

Josh was great and was with us through the entire buying process. Did a great job of explaining all the features of our new Enclave. Probably the best auto salesperson I have ever dealt with.

Lisa

21 de jul. de 2016

Torey Flategraff, my salesperson, was very helpful in making sure I got what I wanted and provided me with the options that would be beneficial to my purchase. Walser Buick has always provided me with great customer service.

Tanner

6 de jul. de 2016

GMC of Bloomington communicated well, and worked around my hectic schedule well.

John s

5 de jul. de 2016

We purchased a 2014 gmc serria, and when the salesman went to get the truck ready for delivery and came back to sign the papers there wa no mention that the front passenger floor mat was missing. Then when we were getting in the truck to leave he was totally surprised that we were dissatisfied that it was missing. I guess your not family after you sign the paper. Nothing they would do. Very dishaearting because though out the buying process they were like if you find something not right let us know. The buying process was great but probably won't ever go back.

Susan

25 de jun. de 2016

The experience was the best we have ever had. Smart, friendly, patient Sales team. Helped us find exactly what we wanted. Very, Very Impressive and a real pleasure to do business with

Don Olson

22 de jun. de 2016

Guy was great to work with. Knew his stuff. (special battery). Complimented me on condition of my 15 year old Buiick.

Alyce-Chevy Cruz LTZ owner

18 de jun. de 2016

Timothy Montgomery was just very helpful in guiding me through the buying process. He fully explained all the options I had when buying and all the options that were on the car. I can't remember ever having a more pleasant experience when purchasing a car.

josephdearly

9 de jun. de 2016

Was very pleased with Walser GMC in Bloomington. Just happened to stop by one time when I was in the neighborhood, and their service just made me keep coming back even though we continued to look at many other dealerships. It was a wonderful experience. I wanted more money for my trade-in vehicle, but who doesn't.

Gloria

20 de may. de 2016

Personnel are very friendly and accommodating. Service is thorough, and advice is reliable for repair and replacement of auto parts.

Lowcrawler

14 de may. de 2016

Timely, efficient, effective, customer-focused service. In addition, you found that something that seemed to need fixing, did not need to be fixed--so my bill was lower than expected. This increased my trust in the integrity of your services.

Sandy

10 de may. de 2016

I want to thank you for the great service I received on my vehicle. More specifically, I would like to compliment Matt Flory, my service advisor. He really went above and beyond in addressing all issues with my vehicle. I'm not one that is easily impressed and I drove away that day thinking that was awesome customer service. Thank you Walser and Matt for a job well done!

Terry N

7 de may. de 2016

Had new tires & brakes installed. Service advisor recommended a few other things but declined at this time. Left my vehicle at the shop first thing in the morning, took their courtesy shuttle to work, went back and picked up the vehicle at noon. An overall great experience.

splench

22 de abr. de 2016

One of the sales reps, Cassie Schwartz, spoke with us about the lease of the Buick Encore. She was accommodating, friendly, knowledgeable, and detail-oriented. The appraisal manager was fair and honest about the trade-in. The dealership was very clean looked great.

Duramax

17 de abr. de 2016

I bought a truck from them roughly 3 months during the winter. They said they put new tires on the tuck which they did but the tires were way to big so they rub on my control arms now. None of the wheels were balanced so between 40-50mph it would shake you to death. They also failed to tell me that the fender flares that were on the truck were not put on by the previous owner they were put on at the dealership to cover up the rusted out side of the bed. I wasn't able to test all of the windows during the test drive because they were frozen shut, when the ice melted I went to go test the windows again one of them didn't work. My sunroof leaks. It started leaking diesel right after I bought it that was $3000 to fix. My radiator was clogged had to get a new one. None of my tires had the proper amount of air in them. Had to get new rear shocks because those were leaking too. They didn't even have the common curtesy to reset the oil light when they did the oil change. What kind of business lies to their customers face, they told me they did a 125 point inspection more like a one point inspect, make sure it starts. They were also asking about $1500 more that what the vehicle was worth, they wouldn't even negotiate. I wouldn't recommend this dealership to anyone. I spent $31,000 I expect a little bit more honesty and better service. I met someone that bought a brand new Buick there, his motor blew up with 25,000 miles on it and they gave him hassle when he told them what happened absolutely ridiculous. I have no idea how Walser Buick GMC is still in business.

Augustine M. Green

11 de mar. de 2016

My wife and I have bought and leased cars from Walser for, approximately, 30 + years. During this time, they have been over and above "Excellent" and they have always had the most professional, courteous and knowledgeable staff. I will always recommend Walser to my friends and anybody else that wants to listen!!

C.Czock

17 de feb. de 2016

Ahhhhhh, Josh saved the day! After being crabby with my options and salespeople at previous dealerships that day we took a break, had lunch, said a prayer and drove to Walser Buick. Josh greeted us at just the right time with his wonderful demeanor and personality and asked the right questions that put us at ease right away. I test drove the Enclave and fell in love with the car. It had the perfect combinations of what I wanted and also my husbands wants. Josh was very friendly, personable and informative throughout our time spent there that day. I left with a car I loved, a sales person whom I enjoyed and would recommend and a lease that fit our budget and desires! Happy girl!! You are blessed to have a salesman like Josh on our team representing Walser!

TI

5 de feb. de 2016

I was very disappointed with the lack of service I received at Walser. I purchased a 2013 Chevy Cruze LT through Walser and have owned it for under 3 months. Recently, my infotainment display unexpectedly experienced malfunctions and has not been able to work properly; it continues displaying a distorted screen with no capability of seeing any display information. The XM radio, FM, and controls are still functional, so it should be evident that the screen or interphase cables are defective. I would also assume that this is a manufacturing defect, which I don't believe a paying customer should be responsible for covering costs. Right?9AM: I brought my car to the Walser service center and before I could even explain the problem, I was informed that they would charge me $100 for diagnostics. I proceeded in getting my car diagnosed because I was told it would take about an hour to diagnose and, honestly, what other choice did I have? 11AM: Two hours passed and I was finally notified that they were still unsure of the issue and that they were going to have to charge an additional fee of $70 to extend the diagnostics. Again, with very few alternatives, I was forced to continue the tests. At this point, I have spent $170+2hrs of time away from work. I should also add that there were at least 5 Walser employees sitting around taking to each other and clearly not doing anything.3PM: Six hours passed and I was still waiting for any updates on my car. At this point, I was at work and tried calling Walser to get any updates. The receptionist told me she would have someone from the service deptartment contact me back within 5 minutes.4PM: Seven hours passed and updates were still pending. At this point, It was an hour of waiting for a phone call from Walser, what should have taken 5 minutes to respond. Luckily, I was finally able to talk to the service manager and was told that they STILL weren't sure on the problem; they narrowed it down to 2 parts. He told me an interphase cable would cost $50 and was still trying to get a quote on the screen.4:15PM: I received another call Walser, now telling me that the cable was going to cost $335 and could not promise that would resolve the issue. He said if that doesn't work, the screen would likely need to be replaced at a cost of $440. My invoice is now at $945. Fortunately, they dropped the additional diagnostic fee, but my bill was still nearing $1000. This is an estimate I am stuck with from Walser. Other then the additional diagnostic fee, they basically told me that they could not do anything to help. I am passed my manufacturing warranty, so they aren't going to do jack xxxx to help with the cost. They told me there cars can be unpredictable and things like this may not be seen during inspection. They are either conducting poor inspections, lacking preparation for cars to be sold, or there are manufacturing defects in the Chevy infotainment displays. I understand warranties, but I believe an issue like this should be surveyed with more thought on there end. My advice to you is to avoid being roped into buying a vehicle for Walser, because once you sign for a car you will be neglected from Walser on any issues that arise... Even after 3 months.

Frequent Car Buyer-big Family!

21 de ene. de 2016

Mark Decrans did a great job working with me to purchase a used 2014 Buick Regal. Very courteous, professional and service oriented. 5th used car purchased at a Walser in addition to 2 new vehicles. We keep coming back!

M&L Buffalo

30 de dic. de 2015

My wife and I worked with Jack Michaelson at Walser Buick GMC in Bloomington. We purchased a used Lucerne and had a very positive experience working with Jack. He was professional, patient, and accomodating. Jack and the rest of the staff worked to meet our needs and desires with regard to purchase and trade. We recommend Walser and don't forget to ask for Jack M. Mark & Louise M Buffalo, MN.

BilljGMC

19 de nov. de 2015

The moment me and my vehicle entered the service bay at Walser Buick GMC, I felt that we were in excellent hands. From the greeting of the concierge, to the attentive concern of the service advisor, I was certain that I would leave the dealership a very satisfied customer. This is my second visit to the dealership for service (relocated from New Jersey area), and I find the entire service team to be "the Best"! Keep up the good work guys!! See ya on my next service visit!

Apple

20 de oct. de 2015

Cassie did a great job showing us the used Ford Explorer we were interested in. We ended up buying it. The waiting area was great for kids with the ipads to play games on and popcorn to munch on as well as water bottles and hot chocolate. It made the wait for our daughter a lot easier!

Shuff

23 de sep. de 2015

Fast, friendly and great service. Very nice waiting room

Alan Hawkinson and David Bergquist

12 de sep. de 2015

We drove in with our 2007 Saturn Ion. It had recalls that still needed to be addressed and beyond that it was in need of a few repairs. I became embarrassed because the Saturn was choking and sputtering like crazy when I brought it in! Haylie Roedel was the first person we saw driving in and we showed her the 2014 Buick Lacrosse that we were interested in. We went for a test drive and actually ended up purchasing the Lacrosse. We are so happy to be out of that unsafe Saturn! We feel like we were treated very well by Haylie and she did a great job explaining the Walser Lifetime Warranty along with other protection packages to help keep our new purchase looking good and running well. There were some scratches on the wheel caps and I wasn't happy to purchase the car like that. Haylie and the gentleman that tested the Saturn ordered me 2 new wheelcaps and when my Weather-tech mats arrived, they were both there at the door to greet me when I arrived. They also thanked me for buying my new car when I arrived. We've had no troubles yet with our new purchase and Peace of mind now with the extened warranty . We've had family who purchased from Walser and this was my first experience. The pricing was fair and I'd be happy to recommend Walser to others who are in the market for a vehicle.

Knot golfing

15 de jul. de 2015

I just came in to "kick the tires". I really liked the SUV I owned, but was considering downsizing to a smaller SUV. I looked at two other dealers for smaller SUV, then stopped at Walser on a fluke. I drove the Buick Encore and was impressed. Walser's guaranteed low price with no bartering was refreshing. They made me a trade offer I could not refuse. I bought the car within 1 1/2 hours of stopping to look. Average rating on the facilities since they were undergoing a remodeling.

Randy

25 de may. de 2015

Very friendly, polite, knowledgeable,and considerate. The staff worked hard. I have zero complaints!

Tina in Bloomington

3 de abr. de 2015

The experience was poor quality. The vehicle that we contacted the dealer about we reserved a time to see. The vehicle was not available or sold when we showed up so we were set up with an alternate vehicle (with a much higher price tag) and test drove it. We applied for financing and sat for over an hour without much more than "they're still working on it". No specific answers, and all around waste of time. My partner and I (both of us female) felt like we took last priority in this dealership. I had previously been a secret shopper to this dealership and had much better experiences then, however this time, I was really disappointed. Needless to say, after not a single update from the dealer, we purchased a vehicle from a competing dealer who was able to find financing for us thru Capital One (not a problem at all) and had timely updates and communication high above Walser's. I'm glad I have this opportunity to share with everyone my experience. The Walser "way" does not seem to apply to everyone. Kind regards Tina in Bloomington

Happy Customer

16 de mar. de 2015

I love the vehicle I purchased from Walser Bloomington and the service was exceptional! Though I spoke with several dealers prior to choosing this one, I finally settled on Walser because of the friendly and helpful customer service by both Brian Olson and Kayla Rooney. I would definitely recommend them to anyone looking for a haggle free car buying experience!

2013MalibuLTZ

3 de mar. de 2015

Service personnel were able to quickly diagnose the noise problem as worn wheel bearings and perform replacements within a reasonable time.

Jeff G

21 de feb. de 2015

We were promptly greeted and worked with Cassie who was informative and a pleasure to work with. She was patient and a true asset for Walser GMC. Add to the experience Zack and Kevin who made our purchase even better. All of them made us feel as though we were a friend not a customer. We hated to actually buy the car since we would not be back for a while to see them again. I know we were not an easy customer to work with, indecisive on which car, trade or not to trade and my travel schedule made the experience last more than a couple weeks. Cassie's follow up and communication paid off and made us a new and long term Walser customer. If the service department is as good as your sales department, we will not need to shop anywhere else. Thank you to your staff for making this our best automotive purchase experience. Jeff & Jackie New Terrain Owners

Me

19 de dic. de 2014

Definitely the best car buying experience ever! Very friendly, clean facility!

smithbr

16 de nov. de 2014

We found a car online and I called for a test drive appt. I met the next day with Chris Ashland and had the car bought, trade-in sold, and drove it home in 3 hrs.

TJ

5 de nov. de 2014

Courteous service. Very informative. Went above and beyond.

sev

31 de jul. de 2014

I had clicked on a specific car thru cars dot com about which I wanted more information. Walser just sent me an invite back to call them or stop in. Another dealer called me 4 times before we connected and I bought a car from them.

Ginn

23 de jul. de 2014

Very courteous staff. Almost as soon as you drive into the service bay someone is there to greet you, find out your needs, and take care of those needs as they are able. You have a choice of staying and waiting for your car repairs to be finished or there is a shuttle to take you home to wait. Just all around great service. I always feel well taken care of by the staff at Walser.

Lyndsay T

21 de jul. de 2014

We stopped in to test drive a vehicle. Jack Michael showed us around, answered all my questions, was very patient with me and was an absolute delight to work with. We test drove three cars and I fell in love with the third car. Rob gave me a great trade in value and Brian creatively worked the numbers with me to get me in the exact car I wanted without sacrificing any upgrades. It was an excellent experience all around! I would highly recommend working with this dealership, Jack and team.

jonesjenbry

13 de jul. de 2014

We purchased our Nissan Armada from Walser because it is a trusted name in the Twin Cities. We were made to feel warm and fuzzy about our purchase by being sold a vehicle which has been "fully inspected" and we were also given a carfax report. Although we felt that they were hustling us a bit on our trade, we were excited to be purchasing a brand of vehicle was love from a name we trust. Within 6 months we have already had thousands of dollars worth of repairs on this vehicle including but not limited to: bad valve stems on the tires with constant sensor errors, blown transmission gasket, muffler fell off completely, air conditioning has never worked (we purchased in winter so didn't know), transmission slips and doesn't fully lock car in park, and now electronic display is locked up, . It seems another day another problem and every time we make a call we are told that it is just too bad. No apologies or attempting to salvage our customer relationship. They also dropped the ball multiple times in regards to our remote start purchase. As a business owner myself, I could never imagine treating a customer with such disregard and running from the issues at hand. I would never recommend them to anyone.

AMars

1 de jul. de 2014

My low tire light had come on over the weekend. I arrived first thing in the morning on Monday, having also realized that I was due for an oil change. I had not scheduled a service appointment. Jaimie was able to get me in for an oil change and still out within the time stated ... a little over an hour. He also checked for recalls, etc. He kept me informed as to the status of the job. Just great service.

Paul

10 de jun. de 2014

Walser of Bloomington has always been the best place to take your car to get repaired or for service. The Service Staff is excellent and the repair people are also, they really go over your vehicle and inform you of any other problem they see. They are the Best!!!

Maria

10 de jun. de 2014

The team you have at Walser Buick GMC is amazing. I had an oil change and they where able to take care of a recall at the same time. It was very obvious that the where busy but that didn't stop them from taking care of me and all in a timely manner. Thanks Ted and Team.

Lewis

10 de jun. de 2014

I came to get a car wash. When the driver came back with the car he said the right headlight was out. I told him that I would like to get it fixed right away so he drove it into the entrance bay and a customer care person took over immediately and got the headlight replaced in about 1/2 hour. I was impressed!

Randell

9 de jun. de 2014

Kevin Black was excellent. Very likable, friendly, trusting and provided a fair price on my trade in. I really enjoy the Acadia Denali. I towed a 2009 Chevy Impala 1300 miles without a problem. Hardly new the car was behind me moving along at 65 MPH. All members of the dealership were friendly and polite .

Mary

4 de jun. de 2014

Everything was very professionally handled, and I appreciated the shuttle that gave me an opportunity to go shopping while the repairs were made. Thank you!

Patricia

4 de jun. de 2014

The sales person Zach, was friendly and listened to what I had to say. He was very patient with my questions and gave me clear answers. He was not pushy and gave me time. He was respectful. It was a very good experience.

Larry

4 de jun. de 2014

My vehicle started experiencing problems over the weekend. While I did not have an appointment, I showed up at your dealership at 6:15 AM Monday. And while the service area does not open until 7 AM, they opened the door to allow me in. After going through the check in phase, I don't think I waited more than five minutes for the shuttle driver to drive me back home. I was home by about the same time that the service area normally opened!! Great service indeed! Thanks to Dave R and Steve the Shuttle Driver. I was treated with courtesy and professionalism.

Norene

3 de jun. de 2014

Always get very good service. If I had one suggestion, it would be that a service rep could update you within about a 1/2 hour beyond when your car was originally estimated to be done, if it is taking longer than that.

Sarah

3 de jun. de 2014

Walser service is always excellent. The car problems are well explained and service is completed in acceptable time.Thank you for allowing input.

Shaun

3 de jun. de 2014

Everyone was very friendly, non pushy and very knowledgeable. I would definitely recommend Walser Buick Gmc of Bloomington to my friends.

Roger

2 de jun. de 2014

No problems. Service took longer than what was promised but they keep me informed as to why. Service was the 30,000 mile check up.

Richard

2 de jun. de 2014

My service adviser was such a pleasure to deal with and he went above and beyond in every way. Complete pleasure to step into Walser Buick GMC of Bloomington every time. Thank you for the service... I'll be back.~Dave Taylor (Richard)

Katie

30 de may. de 2014

Overall very good experience. Professional staff that treated us well. Very satisfied with the fair price and fair dealing with our trade-in. Only complaint is that the process took nearly five hours - we had placed a deposit to hold this vehicle and had a pre-arranged appointment with the salesman waiting on us when we arrived and it still took almost five hours. As parents of little children there needs to be a way to speed up the process.

Theresa

30 de may. de 2014

They are always so courteous when we bring our cars in for maintenance of any kind and the work is always done very efficiently and with the prescribed time they indicated.. Thank you so much,

Judith

29 de may. de 2014

Excellent service work....well treated....happy to take my car in for service.... I feel free to stop by with any question I have concerning my car. Cannot find one thing to change!

Brent

27 de may. de 2014

Internet was slow and virtually useless. Also took a long time to get an update on completion. Better understanding of when I was going to be done the more likely I would have ran an errand or left for a period. Was there for 4.5 hours

Leslie

25 de may. de 2014

Matt in your service department is a great representative for your dealership! Very courteous and efficient both times I have been in for service!

Stephen

22 de may. de 2014

It is always a great place to have a car serviced or to buy a new car. They truly care about their customers!

Robert

21 de may. de 2014

I was met by a friendly service manager that made it very easy to move through the process to get my car in for service. The work was done to my satisfaction

Robert

13 de may. de 2014

The problem involved a rattle/sound from my new 2015 Yukon Denali. The source was identified within 5 minutes of a test drive and the technician took care of it promptly, I was impressed notwithstanding my cynical nature.

Selma

12 de may. de 2014

For the distance that I had to come, it would have been helpful to me, and would have helped to speed things up a little, if the vehicle could have been "detailed" when I arrived, since there were some marks and scratches that I had concerns with before I was going to finalize the sale. All that I worked with were very professional and answered all my concerns.

Michael

10 de may. de 2014

I found the service to be excellent. And am very happy that I brought a GMC at Walser. Matt Flory is excellent

Tom

9 de may. de 2014

When I arrived I felt a bit lost (and I am not a new customer). I exited my car and made eye contact with several staff members but it took quite some time for someone to take ownership of my arrival and greet me. Was uncomfortable and not what you would want. After that, the service and people were great. I am still working to regain confidence from a couple of past service experiences so recommending you completely (10) is not where we are at yet. That being said, I do not hesitate to recommend Walser in general.

Earl

8 de may. de 2014

I have worked with Dave Runde, since purchasing the Park Avenue in 2002. It's his personal handling that has impressed me throughout the years. Very pleased customer.

Heather

5 de may. de 2014

Torey was super friendly and really worked hard to get us what we wanted and needed. He was also great with our kids!

David

5 de may. de 2014

Quick drop off experiences so I was able to get on with my day quickly. Good follow up with assigned work completed, plus reporting extra findings which they were able to also fix while vehicle was already in the shop. The Walser environment makes these dealerships (GM/Toyota experiences so far) my preferred dealer for sales and service.

Marilyn

3 de may. de 2014

he staff that welcomed me couldn't have been more courteous. Each of them explained their particular function in the company and were anxious to match a vehlicle with my need. Special thanks to each of them. (Cassie, Charlie, Chris, and Kevin and anyone I may have missed.) No pressure.

Paul

1 de may. de 2014

Walser Buick GMCis a tremendous dealer because you come in with a problem with your car or truck and they take care of it. They order the parts, setup an appointment for you, take you home or to work and then pick you up and take you back to the dealership to get your vehicle. Great, Great Service!!!

David

1 de may. de 2014

My recent visit was just for an oil change, however, I have found Walser Buick to be a 100% improvement over my experience of several years ago. I appreciate the courtesy and most of all the honesty in appraising me of any situations that I should be awareof in the maintenace of my car. Great job!

Rachel

1 de may. de 2014

Was able to make an appointment quickly and easily. Given reminders via call and email. Given a call for updates on vehicle repair. Free shuttle service.

Chad

29 de abr. de 2014

The service department has been excellent and would recommend them. However the vehicle I was sold has been quite a disappointment. Hence, the lower score on recommendation is based on the dealership. I was told that there was a thorough inspection process for your used vehicles and I have had nothing but continuous fixes since leaving the lot. Thank goodness I purchased my own seperate warranty from my bank or this would have caused major financial issues. 12 significant repairs in just over the 1st year, starting the 2nd week I pulled off the lot. Feel free to contact me with any questions or concerns.

David

29 de abr. de 2014

The service manager was fast to help, friendly, and most importantly making sure my needs we're met. The professionalism which was presented from start to finish by every team member was outstanding. You all should be proud of the team you have hired to work in the service department. Job well done!

Lisa

28 de abr. de 2014

Wonderful experience. Went in looking for new suv and left with suv and a new car. Chris and his managers were great to work with. Nice incentives and good deals on our trade in cars. Highly recommend Chris and Walser Buick.

Tara

25 de abr. de 2014

I am always pleased with your service. This time I noticed a scratch on my grill and not sure if it happened there or what happened but the service manager was great help and is putting on a new grill for me.THANK YOU!

Janice

24 de abr. de 2014

My service engine light came on while I was driving so I stopped in thinking I would probably have a to wait my turn since I didn't have an appt. But you agreed to look at it right away & I soon had an answer and my car was fixed by evening. I appreciated someone running to get the part I needed and all the good care I got from Dave and several other service people. I wouldn't do business with another Buick dealership.

Jason

24 de abr. de 2014

If I look back over my previous vehicle purchasing experiences, this was by far the best. I didn't feel pressured to buy add-ins that I didn't want. They were fair and honest about my trade-in. Everyone was accommodating and very patient meeting my requirements. We had some issues with the title on the trade-in and they helped me through what steps needed to be completed as well as what to except. They provided a positive and friendly environment. All of these factors lead to the purchase process being stress free.

Judith

24 de abr. de 2014

As I said in the first survey I took, there were a couple of hitches at the beginning and end of my visit; but the middle - the actual service part - was excellent. There was a wait at the entrance with several cars parked in front of a closed entrance. And, I had to wait for my keys after my car was ready. The actual service was done well and in less time than expected. Evidently I just hit an unusually busy period.

Christopher

24 de abr. de 2014

We like your staff. They are fun, efficient and knowledgeable. From your sales people and service reps to your cashiers. We left yesterday commenting on how much we like you. Thanks! -Susannah

Mike

19 de abr. de 2014

Although the service took longer than the estimated time, Jamie apologized for the delay and the work appears to have been done very well. A very friendly and professional service advisor.

Jeffrey

18 de abr. de 2014

brought the car in for a recall item. staff was friendly and resolved the issue as quickly as they could. great experience!

Mary

18 de abr. de 2014

I wish the accuracy of how long the work would take was better. I had an appointment and was on time. I was told the replacement of one strut was about 30 mins. I also had RECALL item passenger side airbag and some Radio adjustment. Totallying 4 hours????. I was offered my report to be mailed to me after a verbal explanation so I could get on my way. Appreciated that. All else went well, I was satisfied overall.

Edwin

17 de abr. de 2014

I was greeted promptly and in a friendly manner on my arrival. My problem was reviewed, the repairs started and my car was ready within the time promised.

Randall

16 de abr. de 2014

I just appreciate all of the team members especially the older ones who shuttle the cars. The deal to get an oil change, tire rotation, and 27 point inspection for $39.95 was great.

Scott

14 de abr. de 2014

Great customer service from when I dropped my vehicle off to when I picked my vehicle up and Troy came to the counter to explain the service completed. Shuttle service is fantastic.

Pat

14 de abr. de 2014

John Borden was great - answered all of our questions, sent us to Lupient so we could look at one seating option - and we returned to buy at Walser.

Jeanne

14 de abr. de 2014

Everyone was so friendly and willing to assist me from the minute I walked into the door. I never felt that I was just another person with another problem. I received phone calls from my service rep Dave each day advising me of what the car mechanics found and how much time it would take to complete the job. A very positive experience all around. Thank you.

leeurness

14 de abr. de 2014

I've had my Buick Enclave serviced here for 6 years. The entire staff at Walser is always very friendly and helpful.The work has always been done in a timely manner and they have never recommended an unnecessary repair.

Jon

11 de abr. de 2014

I hit a piece of steel on the freeway that cut into my gas tank. I called Walser,got a tow and Kelly took it from there. Great service. I was back in my car in 22 hours.

Lee

10 de abr. de 2014

In & out in the time that was promised On a different note I need to bring up the poorly designed right front seat heater in my 2013 Acadia. The back works fine the seat part barley warms. I am told it is the fault of a thick membrane airbag sensor. We live in Minnesota where the heated seat is hardly an option... especially after this winter.With all the other recalls this year at GM and Toyota why not sneak a simple design change in along with another more major or safety concerned recall....no one would even be aware.

Jeffrey

7 de abr. de 2014

The sales representative was very knowledgeable and kept me up to speed the whole time my truck was on order. This is the second vehicle I have purchased from Torey and will be back.

Valerie

7 de abr. de 2014

The team was very responsive and friendly from the moment I arrived for my recall/repair appointment. I appreciated having the waiting room table space to work while waiting for my repair. The repair was completed in a shorter time-frame than what was originally estimated. Thanks!

Barbara

4 de abr. de 2014

I needed help in connecting my new I Phone to my vehicle. Someone was readily available and had it connected in a matter of a minute.

Tony

3 de abr. de 2014

The check-engine light diagnosis service was done quickly. The service is too expensive in my opinion. The parts needed to fix the problem were on-site, so they were installed right away. Once the work on the vehicle was done, I was able to leave without having spent too terribly long in the waiting area overall. Once I went to leave, I was parked in (vehicle was blocked) by another car needing to be serviced. It took several more minutes before a service department person moved that vehicle so I could leave.

Jean

28 de mar. de 2014

Great experience. Driving my new Encore home right now, my husband got the privilege of driving my new car back to Fargo. Tory Flategraff was terrific. I've purchased many cars, many brands, have been to several dealerships over 43 years of marriage. This was the most professional, enjoyable experience ever. We trade our cars every few years. Tory, we will be back. Thank you!

Irene

28 de mar. de 2014

Jamie, my advisor was thorough and pleasant to work with. Repairs were completed as promised and within budget. I will be continuing to bring my suv there for service in the future.

Craig

27 de mar. de 2014

In the past I have dreaded the car buying experience. We did extensive research on our own prior to walking into Walser, so we knew what we wanted. From the moment we walked into Walser we were treated with respect and our requests were met with open and honest answers and information. The representatives we met with even sought out additional savings for us. We will be back to Walser for our future purchases!

Benjamin

27 de mar. de 2014

Always a pleasure talking to people from Walser Buick (as well as Walser Honda, where we take our second vehicle for service). We chose Walser Buick due primarily to our positive interactions with Walser Honda and have not been disappointed. From the receptionist, to the initial sales person, to the service technicians, we have had nothing but positive interactions.They have always been straight with us about what should be repaired/dealt with and what can be put off to the next service. I have had 3 vehicles with Walser, been a customer for 10 years, and never been disappointed or had any issues with service.

Katie

27 de mar. de 2014

Quick and great service! I just needed a small part installed and the sales associate installed it quickly so that I didn't have to get my kids out of the car. He even said he'd mail my paperwork so that I could get on my way.

Charles

27 de mar. de 2014

Did great work, very good customer service. found more issues while do diagnostics and corrected those... Always take care of us!

Matthew

24 de mar. de 2014

I liked the no hassle, and Zach was a great sales person to work with. I would definitely buy another vehicle from walser.

Lynn

21 de mar. de 2014

I brought my car in for it's routine oil change and asked if I could test drive a Terrain as it is something I am looking at for the future and had read some negative comments on it and wanted to check it out for myself. One of the comments dealt with visibility from the back window and I am only 5' 2". Dave took me to Matthew and Cassandra who let me test drive a beautiful Terrain and answered all my questions. I even asked what my car might be worth as a trade or would I be better selling it outright. I have a 2003 Impala LS with 115,000+ on it. Matthew looked it up and we determined that I would get more from an outright sale. As soon as I can afford payments again I will be back.Thank you to Matthew, Cassandra, and Dave

Adam

21 de mar. de 2014

Overall, I am very please with the Walser GMC/Buick dealership on American Blvd. in Bloomington, MN. My only complaint is this. When I first called to schedule a service appt. I was on hold long enough that I finally hung up and called back a second time. During my second call, I was again placed on hold and then had to call back for a third time because ther person on the telephone did not know how to transfer my call. Please know, each person I spoke with over the telephone was very polite. This is a minor thing to me, but might agner someone else. Thanks for your time.

Alex

21 de mar. de 2014

My total bill for service came in right around what was quoted when I dropped off the vehicle. The courtesy shuttle to work and back was very convenient, and I appreciated that my salt covered vehicle was washed when I came to pick it up. Very pleased overall.

Mark

21 de mar. de 2014

Walser once again fixed one of my cars promptly and correctly. I can always count on Walser to get the job done right.

William

20 de mar. de 2014

Everyone was great to work with and we could not be happier with the vehicle.In assisting you with your Quest For Excellence...in how can we take our service to a higher level...I will compare our experience with a recent purchase of another vehicle (a used Lexus that was half the price of this vehicle).On that purchase...the car went through a complete detail which would rival the level of attention when washing/detailing of my own vehicles, immediately before we arrived to pick it up. The salesman's words were...I want this car to be absolutely perfect! And it was.On our GMC...there was a lot of work being done by outside sub contractors...spray in liner...hard tonneau cover installed, etc. When the truck came back from installing the tonneau, the workers that did the install...left a LOT of sand / footprints in the bed...which in my opinion...if it were me...I would have cleaned up...and they forgot to replace the bed mat...twice...first when they removed it for the liner and second when they had the vehicle again for the tonneau. A return trip had to be made back to the dealership to pick it up.I would recommend the subs be instructed / required to have a check list procedure to ensure that the quality standards are met and maintained. And that there be a similar procedure when it comes back to the dealership.Thanks!

Chris

19 de mar. de 2014

Brought my Yukon for an oil change and the dealership didn't try to upsell me. They provided me an estimate for new tires but didn't push to sell me the tires today. They said the tires I have still have life.

Cecilia

18 de mar. de 2014

I had a very pleasant experience...you offered water and coffee to drink while I waited. Service was done efficiently. I watched while you handled other services done for others and just the fact that they were pleased with work that was done right was enough to ease myself. Everyone there was very professional. Thank you for the work you did on my car.

Wendell

17 de mar. de 2014

I was in for an oil change. It took less time than expected. The service writer was very helpful and thorough.

Dale

17 de mar. de 2014

Your service staff was great to work with and I felt they were concerned with getting my problems done right the first time.

Monte

17 de mar. de 2014

Excellent service as usual by the service department at Walser Buick. Jamie did a great job keeping me informed of the progress with our vehicle repairs.

Paul

15 de mar. de 2014

Matt was very professional and very helpful. Everything was done promptly and am very satisfied with the work done on my vehicle

Victor

14 de mar. de 2014

Overall we had a good experience. It started off great, then got a little rocky but ended up working out fine. While doing a final inspection of the Regal we noticed several dents in the roof. At that time Joe said there was hail damage. After discussions Joe agreed to have it fixed. We just felt that should have been disclosed as what if we didn't catch it until after we left or a few days later. I'm having a sunroof installed next week and the damage will be fixed after that. Ryan F. has been great and since I showed him the $250 price difference from the dealership charge for the sunroof and if I just went straight to the Sunroofs Etc myself They matched the price. I still love my Regal. Also, Kelly in service is wonderful.

Rita

14 de mar. de 2014

Our contact person, Chris, listened to our needs, was extremely helpful and was very knowledgeable. It was a most pleasant experience, the best I've ever had in shopping for cars.

Lisa

14 de mar. de 2014

Torey was a difference maker. He was very knowledgeable about the GMC Terrain. We appreciated his style: he knew his product, and he could answer any questions that came up, but he was still approachable. We liked that he could sell us on the vehicle without making it a hard sell--he was never pushy or aggressive. He didn't have to be, because we liked the car, and he was able to recognize that. We truly liked working with him. The final paperwork took awhile to complete, but he made sure it flowed well. He was humorous and patient with us. He also took time to set up our phones on the blue tooth, and set up a couple radio stations. Awesome customer service!

Suzanne

14 de mar. de 2014

In for the 30,000 mile maintenance; always happy with the care I receive; trust the dealership to take care of my vehicle. Thanks

Donald

13 de mar. de 2014

Walser treats us very well. They fix what is needed and we get our Acadia back in a very reasonable amount of time. Their customer service is excellent. They keep us posted as to what is going on. They are awesome!!

Robert

13 de mar. de 2014

Special order, disappointed because incentive rebates presented at sale expired before delivery. Sale was also delayed because dealer initially failed to follow buyer instructions on title paperwork. Truck interior was not clean when presented to buyer. Overall experience good, we would buy from Walser again.

Jeff

12 de mar. de 2014

Great service starts after the sale. I am soon to buy another truck because of great service. Dave Runde is great. He also works with many great teammates.

Maria

11 de mar. de 2014

The team at Walser Buick GMC shines. You got me in and out before my shift was over. From the top down your team has exceeded my expectations. I thank you for doing such an amayzing job changing my oil change. Thank you Thank You THANK YOU!!!! PLEASE SEND ME MORE SURVEYS. I've only recieved 4 so far. I'm running out of things to do.

Matthew

11 de mar. de 2014

I was early for my service and they got me in with no problems. I thought the service that I received was very good and also a good value for what was done.

Myron

5 de mar. de 2014

My experience has always been pleasant. The techs are very courteous and informative. I will continue having my car serviced with Walser.

Brandon

4 de mar. de 2014

I worked with Mitch Greene and will strongly recommend him to others in my network who are seeking a new vehicle.

Sandra

4 de mar. de 2014

This is my fourth car that I have leased at Walser. I have always been treated with professionalism and courtesy. This time my team was Kevin Black and Matt Cardenas. And again they made me feel I was the only customer they were working with. I recommend anyone to see both of them at Walser Buick.

Eric

4 de mar. de 2014

Natalie was very helpful and willing to go the extra mile. Even though she was new, she did everything possible to make our experience a good one (including engaging our 9 year old in conversation while we were waiting, digging the new car out of the snow so we could test drive it, and finding answers to any questions).

David

27 de feb. de 2014

Great people, good communication, comfortable environment. A very relaxing enviromnent whether coming in for service or purchasing a new/used vehicle.

Mary

21 de feb. de 2014

not having a basic part (strut) in stock for a 2013 Enclave was a bit annoying, as I waited 1 hour after they identified the problem ( with scheduled apptt time) before I learned this part is not available and I had already lefft the dealership for another appointment (via your shuttle service) and had to have the shuttle come right back to get me. the ordering time for this part I was told by service advisor Kelly could be a few days/ month or more but it was safe to drive the vehicle. I appreciated the shuttle service so I could get to my dentist, but why didn't they try to call the shuttle guy ( Kelly serv tech) knew just after we pulled away he said. Now I will still have this problem ongoing and the vehicle will not be available for 6 weeks. Not a good resolution.

Joe

21 de feb. de 2014

Best overall experience at a dealership in a long time. This gave me back the confidence to trust a dealership. I will be back.

Laura

18 de feb. de 2014

I had a good experience!! I am very happy with my new Terrain and Zach Palmer, my car salesman did an outstanding job!!

Gentrick

18 de feb. de 2014

The group is top notch. Mitch, who is too busy, still takes time to stop and shake hands. The service manager took care of my issue while I waited and explained the repair, cost and discounts so I fully understood the situation.

Dale

18 de feb. de 2014

I worked with Dan in the service area and he was great to work with and was very friendly and actually seemed happy to do what he could to help solve my auto issues.

Robin

17 de feb. de 2014

It was all set up by Kevin Black before I even go there, just had to wait for the paper work. Torey did a great job working through that.

Sarah

15 de feb. de 2014

Walser has always been first choice of where to go for servicing our Buicks? Each person encountered is always so welcoming and make great effort to explain needs to best car for our cars. We always feel good while at the Dealership and when we leave knowing we got the best service available. Thanks for providing us input. Keep up the great Buick spirit. Sarah Bjorklund

Labarnes

15 de feb. de 2014

Joe Ryan (Lead Salesman) was great but Zach Palmer was unbelievably helpful to me in buying my 2014 Terrain!! He set up myRemote start with my IPhone and he did everything!! He went above and beyond his regular duties!! I will always buy my cars fromZach !!!! I think Zach should be the Lead Salesman !! It was a good experience for me!!

Robert

14 de feb. de 2014

Called in to make an appointment a few days prior. I told the what was needed. The appointment was scheduled. When I arrived they needed to send out for the part. Luckily the wait for the part was short. I believe when someone makes a specific appointment, there should be an automatic mechanism to assure that the part is available for that appointment or that the appointment should be made after the anticipated delivery of the part. Again my wait was minimal, but I believe that the process could be improved.

Paul

14 de feb. de 2014

Work was started at my reservation time and done on a timely basis. While visiting with salesrep Zack I will probably be purchasing a Buick in 20014.

Gary

13 de feb. de 2014

I had my transmission repaired under factory warranty. Not only did I get a ride home when I dropped my Z71 off, they also came to where I work in Minneapolis and brought me to my vehicle when the work was completed. They even put a couple gallons of gas in it because the gas light was on when I dropped it off, but it wasn't on when I picked it up and drove away. In fact, it never came back on at all, before I got to the gas station. No charge either, the entire bill was free. Now that's good, honest, business folks.

Elizabeth

12 de feb. de 2014

Everything went smoothly, only the car wash was down, nut it was too cold to get my car washed. Great service. Will be back for tires soon

Roy

12 de feb. de 2014

Dave Runde and Bob Young are highly respected for their expertise in servicing my Park Avenue. Will not have anyone else service my car.

Nathan

12 de feb. de 2014

I am always treated with respect and professionalism. The Walser crew always give me options for repairs, and they don't recommend any service I don't need.

Gail

11 de feb. de 2014

Dave Runde (service rep) is an asset to Walser. He is always looking out for me and checks with me before authorizing work. Steve who took me to work and back is always cheerful and great. I really appreciate everything they do for me.

Lee

11 de feb. de 2014

Again, the passenger seat heater issue is a design flaw not a dealer issue. I have been in contact with your service mgr. and he assures me that something is in the works ??Not to keep beating this dead horse any longer but I do hope these surveys are passed along to GM...plain & simple had we known about the seat heater issue we would NOT have purchased this 2013 Acadia, the 13 Buick has no problems according to a friend to owns one, I do not know about the Chevrolet. WE LIVE IN MINNESOTA AND AN OPERABLE SEAT HEATER IS NOT A LUXURY !

Sharon

11 de feb. de 2014

My car got fixed, but I was there for four hours as the part needed to be ordered. It is working fine now.

Steven

11 de feb. de 2014

My oil change was done in a timely manner and i was completely satisfied.The staff was polite and very helpful.

Ryan

11 de feb. de 2014

Met my service needs, noted a problem that was found before. Fixed my oil leak before I had to take a 1200 mile road trip. Everything went very well.

Kevin

11 de feb. de 2014

I have always trusted the people at Walser. I first met Andrew three years ago and feel that I am a loyal person, and after I have experienced the excellent service at Walser, I will be loyal customer for life. I have purchased 3 vehicles from GMC Walser and could not be happier.

Chad

11 de feb. de 2014

Appreciated the service staff and especially liked the business office as an alternative to watching TV. Great addition for business customers

Jared

11 de feb. de 2014

I take my vehicles to your location to be repaired and trust all the service advisers I have had. I tried buying a car there before but just didn't have what I wanted and they couldn't get it in. I would still go back to them when its time to buy again.

Kathleen

11 de feb. de 2014

I am very pleased with the entire staff at Walser. This includes everyone from the receptionist to the courtesy driver. Thanks Steve, the shuttle driver, for always being courteous and very helpful and for going the extra mile to get me to my appointments and back when I come in for service on my vehicle. Also, a special thanks to Dave R., he always makes sure everything is taken care of the right way. Very helpful, courteous and treats me with respect. Keep up the good work.Mitch, you have a good group of people who actually care about the customers like me who come into the dealership for service etc.Thanks again to everyone at Walser. Kathleen Patrick

James

11 de feb. de 2014

Always prompt, reasonable on whether items needing attention are critical or can wait, estimates on timing are good, repairs fix the problem and people are friendly and courteous.

Katie

11 de feb. de 2014

Great service, work was done quickly. All of the staff was helpful and kind. I will definitely be returning for more service in the future.

Kurt

9 de feb. de 2014

My sales rep did a great job, his knowledge and patients where awesome!!! Everyone was friendly and courteous. Keep up the good work!!

Gregory

9 de feb. de 2014

Walser and the staff made it fun to buy a car. Just want to say thanks to all. Great facility and a great team. Oh by the way, that Enclave is really something!

Leslie

9 de feb. de 2014

Brought my vehicle in for an oil change. Service was prompt, quick and efficient. Your service rep at the desk was very very welcoming, very informative and took the time to explain the process as it was my first time using your service department. Sales manager, Joe, took the time to come and see how things were going. Great Service all around!

Preston

8 de feb. de 2014

When I came into Walser I seriously wasn't expecting to be leaving with a new vehicle. I had attempted on 2 separate occasions to purchase a vehicle elsewhere and it didn't happen, and the dealership did nothing to try to work with me. Kevin Black and the staff were very nice, they walked me through everything and were very courteous. I have never felt more at ease and felt the process of purchasing a vehicle to be so painless. My hats off to Kevin and the sales team for the excellent service. I was extremely satisfied and impressed with their service. I definitely recommend anyone to purchase a vehicle from them. My family and friends have already been well informed of my satisfaction with Walser Buick GMC.

Philip

8 de feb. de 2014

Having bought 3 cars at Walser, we experienced the same high level of professionalism we have enjoyed in the past. Our salesperson was very attentive and friendly. He made our options clear and pricing specific. The value of our trade-in was based on comparable sales presented to us. Our salesperson followed up after the sale to be sure everything was OK. I recommend Walser to everyone in the market for a car.

windpaddler

5 de feb. de 2014

We've purchased 3 new cars at Walser. Their prices are clear, including trade-in evaluation/value. The salespeople are salaried, attentive and friendly. Our new car had a very minor issue which the service department handled quickly. Our salesman followed up a day or two after we accepted the car to be sure everything was OK. We will buy from Walser again.

Rberrell

19 de dic. de 2013

We've always had a great experience with Mitch Green and his staff at Walser Gmc. Service department is friendly and gets work done in a timely manner. We would purchase another vehicle from them in the future

Regal11

12 de sep. de 2013

I recently bought a pre-owned Regal from Tim and Branden and their customer service was top notch! In fact, the entire staff was great! I met the GM Mitch Greene and he runs a great ship! I'd recommend all my friends to them from now on!

bgneub

11 de sep. de 2013

Walser has disappointment me for the last time. I have purchased several vehicles from them over the years and used to think there was no other place in town to shop, only to have their service department and sales staffs become an embarrassment and a joke. The service department cant fix anything on the first try (and in most cases subsequent tries) and unless they are selling you a car, most salespeople wont even look at you. Today was the final straw. I went to Walser GMC Buick in Bloomington. The first thing notice is what a cluster their parking is that dealership is a mess. While trying to work on getting through the narrow driveway between the building and their used cars, a salesman almost hit me trying to race through with a Buick Encore didnt even look at me as he came 5 inches past my window, then he did again 3 minutes later!! Then there is the rest of the wonderful sales and reception staff; I was there to look at a new Acadia, I walked in and there was a salesperson (I assume) standing at reception talking to the receptionist, he turned around and almost looked like he was going to ask me if he could help me, but decided to walk away instead. I told the receptionist that I wanted to see if one of the Acadias from their website was still there. She looked around and said Im sorry; I dont think I can find anyone. She then asked me if I had a stock number and I said I would have to look it up on their website and pulled out my phone. I stood there for a couple of seconds until I realized that she was actually waiting for me to look it up rather than offering to do it for me. I said to her so you dont have a salesman that can help me? to which she replied no, sorry. I said I would come back when there was someone available; all she said was okay. I of course am NEVER going back to Walser again. What car dealership in their right mind lets a customer walk out the door without letting anyone talk to them, especially someone that wanted to buy a car!?!?!?!?! I would recommend you avoid them like they were selling toxic waste.

mawheeler

11 de sep. de 2013

My car buying experience was exceptional! The employees were friendly and did their absolute best to get me into a vehicle in my price range and one that I love. Even after I bought my car, they were willing to help me understand my options and learn how to navigate through all of them so I could operate everything correctly. I have already referred my parents and would advise anyone looking for a car to check out the Bloomington Walser Buick dealership They were awesome!

Brian

11 de sep. de 2013

Walser has disappointment me for the last time. I have purchased several vehicles from them over the years and used to think there was no other place in town to shop, only to have their service department and sales staffs become an embarrassment and a joke. The service department cant fix anything on the first try (and in most cases subsequent tries) and unless they are selling you a car, most salespeople wont even look at you. Today was the final straw. I went to Walser GMC Buick in Bloomington. The first thing notice is what a cluster their parking is that dealership is a mess. While trying to work on getting through the narrow driveway between the building and their used cars, a salesman almost hit me trying to race through with a Buick Encore didnt even look at me as he came 5 inches past my window, then he did again 3 minutes later!! Then there is the rest of the wonderful sales and reception staff; I was there to look at a new Acadia, I walked in and there was a salesperson (I assume) standing at reception talking to the receptionist, he turned around and almost looked like he was going to ask me if he could help me, but decided to walk away instead. I told the receptionist that I wanted to see if one of the Acadias from their website was still there. She looked around and said Im sorry; I dont think I can find anyone. She then asked me if I had a stock number and I said I would have to look it up on their website and pulled out my phone. I stood there for a couple of seconds until I realized that she was actually waiting for me to look it up rather than offering to do it for me. I said to her so you dont have a salesman that can help me? to which she replied no, sorry. I said I would come back when there was someone available; all she said was okay. I of course am NEVER going back to Walser again. What car dealership in their right mind lets a customer walk out the door without letting anyone talk to them, especially someone that wanted to buy a car!?!?!?!?! I would recommend you avoid them like they were selling toxic waste.

sadahfeb28

27 de ago. de 2013

We have purchased Buicks from Walser for, approximately, the last 40 + years. As a result, we have had repairs of all kinds done. Never have we had a bad experience! From the front office (Mitch Greene) to the Service Manager (Dave Runde), all of the employees have been "spot on"!Forest and Augustine M. Green

deanaux

5 de jul. de 2013

Everyone at Walser is great. We had a amazing experience with Matt Cardenas purchasing a car. He still answers any questions for me and is extremely helpful. I would use him again in a heat beat. It was a very refreshing experience compared to other dealerships.

oldartist

17 de jun. de 2013

To Whom it may concern,I hadn't purchased a new vehicle since 1999, my homework was complete I was ready to do battle. Much to my surprise the battle never occurred, we struck a chord first time around just like the sales man said he would (best price right up front). Every question answered in great detail, never felt pushed or hurried we were there to taken care of from the first person who greeted us at the door to the follow-up call from the salesman after the weekend. I received a fair price for my two older trade ins. but I still needed to satisfy myself that this was indeed the right deal. I went to another GMC dealer in the twin cities area, did my due diligence. I went through the entire process again with two vehicles to trade on a new Acadia, again the sales person was friendly, knowledgeable, actually did a little better on the trades, but couldn't come close when it came to the warranties that Walser offered. The 100%" drive train" and the life of the vehicle "bumper to bumper" extended warranty was a major concern especially with the amount of electronics in these vehicles today.( it was now my turn to take care of the car).This car buying experience was truly fun, I actually looked forward to it after the first discussion at Walser, an opportunity to make new friends, a chance to talk to different people at the dealership a time to peek into the service area, customer waiting area etc. clean & neat just like I expected it to be. Right in my neighborhood ! I would recommend Walser Buick G.M.C, and Matthew Cardenas to anyone seriously considering a new Buick or G.M.C product,Happy Camper,LMS

Dhr2pi

24 de may. de 2013

Walser GMC is heads above the competition. Service specialist Dave Runde always gives 110% for his customers. You are always well informed about the work being done, prices are always great! GM Certified Mechanics do it right the first time! Highly recommend this dealer, all the way around! Do yourself a favor and give them a try, you will not regret it!Bing Solomon2011 GMC 2500 HD Duramax truck

AmberShermo

8 de may. de 2013

We are so happy we chose to go to Walser for our recent vehicle purchase. Our salesman, Torey Flategraff was absolutely amazing to work with. We purchased a GMC Acadia Denali. Torey was so knowledgeable on every aspect of the vehicle. He knew the vehicle inside and out. As first time Acadia owners, we were full of questions. There isn't one question Torey couldn't answer. He was not pushy in closing the sale, he assured it was exactly the vehicle we wanted. This was our first time purchasing through Walser. Needless to say, we will recommend Walser and Torey to our friends and family and we will never shop around for another salesman or dealership again.

andy19259

19 de abr. de 2013

when we bought the car it had less than 2,500 miles on it, in two days my husband noticed a small rear leak. they refused to fix it, told us we could return the car or buy the extented warranty. we spent 20,000 for the car but for a 200 repair they have totally ruined the entire experience and the good will. steer clear, the minute they have your money they will not give you the time of day.

Snowrider2250

1 de abr. de 2013

What a great group of guys to deal with! I'm not a fan of buying a car (it's right up there with a root canal) but Tim and Rob did a great job of NOT putting any high pressure on me and finding what I wanted . When I was undecided as to which vehicle trim type I wanted, Tim told me I should get what I wanted to and he would help me find it. I had originally spoke with Rob last fall (my husband had purchased a car from him a year prior to that) and he teamed up with Tim to make sure the transaction went smoothly and to my satisfaction. He also walked me thru the final process of paperwork, keeping my time spent waiting to a minimum (another big plus!!). I was walked thru the different nuances of my Terrain and left with a fantastic new car. Tom made the trade in process easy and I was pleasantly surprised at the value he gave me for my car. A GREAT experience and I would highly recommend this dealership and asking for Tim and Rob!

astudaker

27 de feb. de 2013

My wife and I have purchased three used vehicles from this dealership over the past several years. A Trailblazer, Mercury Marque and a Grand Caravan. It started with the Trailblazer which we had a 4 year 50,000 mile warranty we added to it at the time of purchase. Well worth it, not because the vehicle was bad but because over time (had some miles on it to begin with) expensive things can happen. But because of the stellar service experiences we have had we actually purchased an additional 4 year extended warranty when that warranty ran out. If you want to be treated Fairly, with Respect and pay a reasonable price you can't go wrong with this organization. We even have the Mercury Marque serviced there despite the fact they are a GM dealer. I can't say enough about their work and customer service. Once you have found a great doctor you keep them for life. Try this GM Dealership once and you'll never go anywhere else again.

AprilMorgan

7 de feb. de 2013

Matt Cardenas is awesome! He made me feel comfortable by being professional and attentive. The manager Bob Julian was extremely helpful and made sure I got the best deal on my 2013 Terrain! I am so happy with my Terrain and I am so happy I chose Walser. I feel confident that any future service (oil changes, car washes) will go well. My experience with Matt Cardenas and Walser is by far the best I have ever had!

kelliP

24 de ene. de 2013

It was a wonderful experience which is usually stressful for me. Zach Palmer was so friendly and very responsive to every question I had..He is definately a "go getter" and came across as very down to earth..I have already recommended this dealership and Zach Palmer to all of my coworkers at Fairview University..Thanks for a great experience..

ElynRocks

22 de ene. de 2013

I had the best time buying a car ever at Walser Buick GMC in Bloomington. I was buying a "gently owned" SUV and it was like new, so clean! The guys I dealt with, Dan, Matt and Bob were really knowledgeable about my vehicle and with all the high tech stuff I was a little intimidated until they sat me down and walked me through how everything works. I left feeling so happy about this experience, and being a young working female I wasn't sure what to expect when I went in, I was trusting other happy customers that posted online to be honest. They were!!! Nice, nice, nice experience and I LOVE my SUV and the payment!!! Thanks everyone!

SOA

28 de dic. de 2012

I have travelled to see three vehicles in the last few years only to find that they "JUST SOLD" apparently. Then there was the attempt to sell a similar vehicle. i personally feel that they bait people with good prices online, perhaps sell the vehicle, then purposely leave the ad to lure you there. Not impressed!

single young female

5 de ago. de 2012

This was my first time venturing out to buy a car on my own. I came to the dealership knowing what car I wanted, and was pleasantly surprised that I did not feel pressured or taken advantage of. The gentlemen were kind, and professional. The facility was clean. I was offered a cold water bottle on a hot summer day. I was very delighted.

Elaine Lerdall

6 de abr. de 2012

We have a history of buying cars from Walser and have always had a good experience. Our sales person, Dan Jackson, was excellent in that he was knowledgeable, very straight forward and is an excellent sales representative. We will definitely return to Walser because of their "Walser Way" pricing because it simplifies time spent in buying a vehicle and the trust value is increased. Dan will be contacting us in the next few months about the possibility of buying a Buick Verano for my wife. We appreciate all the service we received.Dave and Elaine Lerdall

vandyk

29 de mar. de 2012

No haggle pricing sounds nice, but only when competitive pricing is used to begin with. This dealer gave me pricing that was slightly cheaper than other dealers listed postings. After negotiating with a few other dealers the Walser pricing was three thousand dollars higher than the others with the trade, and $4500 over the one I purchased for identical cars. Their no haggle pricing is only set up to benefit them, in no way is the buyer benefiting from this.

morapsych

11 de mar. de 2012

Matt Cardenas was an excellent salesperson. We reviewed vehicles online and found one specific vehicle and submitted an e-mail request to him. He immediately returned our e-mail and also contacted us via telephone. Given our distance 90 miles away and an impending snowstorm, he spoke with his supervisor and allowed us to put down a deposit on the vehicle until we could get to the dealership. He continued to stay in contact with us and had financing in place the day prior to our arrival. When we arrived, the vehicle was ready and after a test drive we were able to complete the sale in 20 minutes. He also followed up after our purchase to ensure our satisfaction. In the future, we will begin our vehicle search with Mr. Cardenas and this Walser dealership. Dr. & Mrs. G., Mora, MN.

mtwago

13 de feb. de 2012

I will never do business with this dealership again. I drove there from Kansas to purchase a vehicle they advertised on Autotrader. First of all, they told me it had been detailed but when I got there, the vehicle was filthy...the engine compartment and the whole underbody looked horrible. They ran it through a cheesy car wash while I waited, and called it good! I found out there were several other things wrong with vehicle after getting it home...and they told me it was in excellent condition. I thought the windshield was just dirty (due lack of a good detail job) but it is pitted very badly and will need to be replaced. Now then, when I first talked to them over the phoneI told them I wanted to know the exact amount this vehicle was going costwith all the fees and everything. I wanted to know the exact amount I would be writing a check forright down to the dime. I hate surprises and hidden fees and its not rocket science to get this information! However, the most important thing is...they demanded that I pay my county sales tax to them! I have bought many vehicles from other states and have never had pay the dealerships MY county sales tax. We here in Kansas pay our sales tax when we tag our vehicle. I was planning on paying the sales tax of $1800.00 out of the proceeds from the sale of my old vehicle. However, this forced me to finance and pay interest on this amount...then have to refinance later after selling my old vehicle. They told me it was "Minnesota State law." What a bunch of BS. Come to find out, it was their own dealership policy...NOT STATE LAW! (their own title clerk told me this). Then, at the last minute...they threw in a bogus charge of $20.00...calling it a "transit tax." And this dealership will NOT negotiate at all. They tried to pacify me my topping off the gas tank before my trip homewhich the tank was already 3/4 full. Secondly, I was told the title would be sent to ME as soon as my check cleared. Well, it cleared 3 days later. After two weeks I still had not received my title. I called the contact person (the sales manager Bob Julian told me to call) and spoke with a lady by the name of Monica Bannhofer who handles the title work...she was one of the most rude, condescending, non customer oriented people I have ever dealt with. She informed me that she would NOT send me the title...but send it to my state tag office and tried to tell me she was going to register my vehicle for me...again what a bunch of BS. There was no mention of them sending the title directly to the state tag office when I bought the vehicle. I have a tag office right down the street from me...and I register my OWN vehicle...I don't need them to do it for me!! Now, I have to constantly call the main office everyday to see when my title comes in...take off work early so that I can drive 10 miles across town to pick it up. Then she had the nerve to tell me they undercharged me sales tax!!! I know exactly what my county sales tax is...I have lived here all my life!! Now then, the tag office will not release my title to me until I actually inspect and tag my vehicle. Even my local tag office clerk said this is ridicules that the dealership sent the title directly to them instead of me. BOTTOM LINE HERE...DO NOT BUY A VEHICLE FROM THIS DEALERSHIP IF YOU ARE FROM OUT OF STATE. THEY DO NOT KNOW HOW TO HANDLE THE OUT OF STATE TRANSACTIONS!! AND DON'T TRUST THEM IF THEY TELL YOU OVER THE PHONE THAT A VEHICLE IS IN EXCELLENT CONDITION!! I know I will spread the word as much as possible. ****************************************************************************************************************************A follow up!! The tag office finally received my title. Of course I had to take off work to drive 10 miles across town to take care of the registration. However, just as predicted...the clerk that took care of me was totally confused. Walser's supposed "Title Expert" Monica Bannhofer had put a note in the FEDEX package that stated SHE needed to register my vehicle. He couldn't understand why she would put such a note in there since we register our own vehicles. He was also totally confused about why they would send the title and the sales tax directly to them. Well after calling several people to his window...trying to figure out why this dealership did this and what to do...one lady in the whole building was able to figure it out. The conclusion was to just throw away the stupid note she put in the package to start...and let me finish the registration as I was supposed to. However, since Walser made payment directly to the state tag office for my sales tax...it caused further confusion and they had to circumvent the computer system to get it to work. Fortunately, this lady had to deal with another dealership who done something similar. However, the comments going around the whole building amongst the title clerks were anything but nice about Walser GMC! There were several comments made about how ignorant that dealership really is. Again, I strongly recommend not buying from them if you are from out of state.

cjd1

5 de dic. de 2011

Fantastic experience! Knowledgeable sales and service! No wonder people rave about the Walser Way! Wouldn't buy a car any other way ever again! Thanks!

NewGMCBuyer

30 de nov. de 2011

Bought a new Yukon Denali from Matt C at Walser last week. Matt and the sales manager did a great job - no pressure, very thorough and transparent , and very pleasant. Highly recommended.

rabbit1

10 de nov. de 2011

I had been searching for a vehicle for over a month and visited several dealers including Walser. I cam back to them for a reason. They had the best service and the best price. When they did not have the vehicle I was looking for on their lot they went out of their way to bring not one but two in my price range from another one of their stores. Dan was awesome to work with and I love their no pressure approach. More dealerships should adopt this yet they are still stuck in the dark ages where the sale means more than a returning customer. I will be back next summer to purchase a vehicle for my wife. No doubt they are tops when it comes to helping a person find what they want in their price range. Awesome job gang!!!

rowles80

26 de sep. de 2011

Overall my car buying experience was good. I would say great but I can't get over the flat no haggle pricing... don't get me wrong the prices are good but I enjoy participating in what I am going to pay for a vehicle. As for the dealer perks (car washes, gas discounts, etc) am not from the twin cities so they are hard for me to enjoy, I was hoping they would compensate by at least making sure the car was full of gas when sold, but they only gave me half a tank :-( As a result I am pealing off the "Walser" sticker from the back of my car :-)

dazdeezy

28 de jul. de 2011

The salesman was very friendly and made us feel comfortable throughout the whole process. He was also very knowledgeable about all the GM products and services.

Mark Krause

26 de jul. de 2011

I can not say enough about the ease of our buying experience at Walser GMC in Bloomington. Torey met us outside, assisted with the buying process, and Bret popped in to ensure all was going smooth, which it was. Highest reccomendation, thanks guys.

lmcronin

23 de jun. de 2011

We could not be happier with our overall experience with Walser GMC in Bloomington,MN. Previously we have visted them for service on another Yukon, and been completely impressed with the service department. However this was our first sales purchase with them. What made the experience so memorable was the staff, especially General Sales Manager Brett Juedes and Sales Executive Branden Fessler. Each gentlemen played an important role in our decision to go with Walser GMC. The customer service was above and beyond in terms of finding the particular vehicle that would fit our families lifestyle as well as locating the color we chose and the right accessories we had requested. The communication was excellent and when it came time to purchase, everything was priced right and the transaction could not have been easier. The orientation to the vehicle was thorough and Branden was patient with our questions and took care to make sure we were comfortable with all the new "bells and whistles." Our loyalty will be with Walser GMC Bloomington in the future due in large part to General Manager Brett Juedes and his ability to meet our needs with his excellent team. Thank you for your kindness and professionalism!Mr. and Mrs. Matthew Cronin

mgrandgeorge

22 de may. de 2011

Kevin and Bob and the rest of the Walser Team just gave us outstanding service. We originally wanted a black vehicle which they found at a dealer in another state. A couple of days later we noticed a mocha steel metallic vehicle on the lot and really liked it. It was not a problem to change. We also got more for our used vehicle than we thought we would. It was just the best car buying experience ever!

hsherry

28 de abr. de 2011

This dealership was timely, professional and persistent. I dealt with Irv Berndt for over a year while I considered buying a 2011 Regal. He stayed away when I asked him to and was caourteous and informative when I needed him. When it came time to buy, he took all the time I needed to find the right car, have it ready when I needed it and stepped me thru the finances until they suited me. A great, customer-oriented experience

Impalaguy60

18 de abr. de 2011

Nate and Troy were both great to work with; Nate had only 4 weeks on the job but was very friendly and helpful, as was Troy. I had looked at a lot of Impalas online-it wasn't the lowest-priced one out there, but I was pretty specific in what I wanted and this one fit the bill at a good price. Overall a very nice car-buying experience.

roselake

12 de abr. de 2011

Working with Kevin Black on the purchase of a used vehicle was indeed a very pleasureable experience. Kevin was very attentive to all my questionsand needs.Kevin was also very knowledgeable in all aspects of the various vehicles I looked at. I would definitly work with Kevin in the future as the need arises. In addition I was impressed with the friendliness of the entire staff at Walser Bloomington. Thomas Kueppers

5608

28 de mar. de 2011

We started our search for an Acadia Denali long before we were ready to buy. Walking into Walser, Bloomington we never felt pressured and we were able to ask questions openly without fear that they would start stalking us or pressuring us to make the purchase before we were ready. After the test drive with Steve Knutson we knew we had found a dealership that works with us and not just for a sale. Steve was knowledgeable about the Acadia and the process. Braden Fessler followed up after our test drive to check in but again there was no pressure. Thanks guys for the wonderful experience and taking all of the stress out of the process.

dmdrs

18 de mar. de 2011

I disagree with the Walser 'no haggle' rule. I believe that a customer should have the ability to haggle on the sticker price after they've spent time researching the pricing/choices at other dealerships. The only reason that I still purchased from Walser is because the sales person is a personal friend.

raudhain27

11 de mar. de 2011

Mr. Juedes and Mr. Berndt: Bret and Irv,Went beyond and above what anyone could possibly expect, in their courteous, solicitous, attentive manner. They anticipated my needs, before I even expressed what I wanted in an auto. They showed me several cars, then explained the various options available to me and suggested the options that would best meet my needs now and in the future.While I was their guest, they did every thing they could do to make me comfortable, offering me beverages then serving me beverages. My selection took longer then was anticipated, because of illness I experienced and a commitment I had made to a handicap friend that consumed more time then expected due to the snow.Bret and Irv remained courteous, solicitous and attentive, through out my various delays and I salute them for the knowable ,generous and kind gentleman they are. Not every sales person is aware, as far as the customer is concerned the sales person is the dealership. Bret and Irv are keenly aware, they are representing the Walzers and they do an admirable job. They are to be complimented for their dedicated service to the Walzer customer.I can also tell you the service department is the best place in the twin city to service your car. Unfortunately, for me, I can also recommend the Body shop, a car stopped suddenly in front me and there went the grill and hood of my Lacrosse. My Lacrossecame out of the body shop looking like a brand new car. Mark, Duane and the lovely receptionist at the body shop are also greatrepresentives for Walser dealership.

starkmn

7 de feb. de 2011

Had a great experience. Went in just to look and I drove out with a new car. The folks at the Walser Bloomington dealership are all just wonderful, from the sales staff to the service department. They just want to make your experience positive. Great job!!Also, I love my Buick La Crosse. I drive a lot for my job. Just reached over 13,000 mile since 8/21/10. It is a perfect vehicle for my job. Love the amenities like the navigation system, heated steering wheel, iPod plug in etc. What more could I ask for!

jander1979

1 de feb. de 2011

Last year we had an excellent vehicle purchase with the Team at Walser BPG. We worked with Irv after meeting him during an earlier visit for maintenance on a different vehicle. We went in expecting a very bad deal based on our prior circumsances. Both my wife and I were pleasantly surprised. We got not only a new vehicle, but an awesome deal in the process. Everyone that worked with us went above and beyond our expectations to create a very good relationship. As painful as the car buying experience is, this transaction could not have gone any smoother.

Axman

22 de ene. de 2011

I just closed on a 2011 LaCrosse and was very impressed with Walser and the staff I came into contact with. I would like to thank Steve Knutson, Matt Cardenas, Mitch Green, Mike Melchior, and Troy Laugen, as they made the process painless and quick. The Walser team insured I had all the rebates and discounts available and were respectful to my wife, who really was the final decision maker. They recognized and sold to her, not me. In total, I believe we spent less than 2 hours in 2 visits. They knew we had our car picked and our research complete. In fact, they offered me the exact number for my trade in that I had in mind. All in all, the experience was excellent, and I would highly recommend the Walser team if you are in the new car hunt.

heideckernicholas

21 de ene. de 2011

Tommy williams made my car buying experience very pleasant. The best price and no pressure gave him more opportunity to get to know me personally. I purchased my vehicle from him and 6 months later we purchased another vehicle from him for my wife.

sdaoheuang

18 de ene. de 2011

I purchased a GMC Envoy from Walser Bloomington and had a wonderful experience! I had a horrible experience at Lupient Bloomington and just decided to drive over to Walser, where I was greeted by Tommy shortly after I walked in. He knew what I was looking for pulled up all the Walser inventories for me, offered to drive me to the other locations and to find my truck. Just so happened that an Envoy was en route, so I came in on New Years Eve and picked up my truck! The customer service was great, I highly recommend Walser Bloomington and Tommy Williams!

jsymington

22 de nov. de 2010

After another dealership had refused to find the electical problem with my Terraza, Rick Mercier patiently heard all my history and problem symptoms. It took the techs two visits to find the sparadic problem, but they were able to fix it after others had failed, and pass it onto warranty even after the vehicle was beyond warranty mileage because I had history recorded for the problem from within the warranty period. Very happy with this dealership!

Allison Skanse

3 de nov. de 2010

We have purchased 6 cars from this dealership. We continue to go back because we get great service,great pricing. This dealership has the friendliest staff all around. We trust them. Kevin was great to work with. Highly recommend this dealer and salesman.

mnjryan

29 de sep. de 2010

Steve was friendly, helpful and efficient in his work and the whole process took less than a weekend. Hassle-free and competitively priced sold the deal but Steve was knowledgeable and honest throughout the buy. I never felt like I was being "sold" and I'm happy with my new Terrain. The Walser Rewards Program is an added perk.I highly recommend Walser and working with Steve Knutson.

Miss Lisa

1 de sep. de 2010

Friendly people, quality products, good service, attention to details, explain what's being done and why, no pressure, excellent communication, personal attention.Having a nice little coffee corner with a TV and comfortable seating is a nice touch while waiting for a free oil change and a car wash.