Kevin "Golf Professional"

20 de oct. de 2016

I have dreamed of replacing my 2007 Grand Cherokee but I did not know the process could be so simple and convenient. I worked with the General Manager David Berwald early in the morning while my car was being serviced. By noon I drove away with a used (like new) 2014 Grand Cherokee due largely to the extra efforts of Ryan Smith who was as efficient as he was friendly. I am so excited by the car but even more thrilled that Walser continued their excellence in sales as well as there unsurpassed service. The value for the car was exceptional. The trade in for my car was generous. I never felt pressured and they opened the books to show me my selections. This was not an impulse purchase. They knew and understood I knew my options and alternatives and worked with me as I looked at two separate cars. Their honest responses and knowledge of the product was impressive. I think Mr. Berwald runs an amazing shop and knows to manage people (staff and customers) with so much respect that it translated to the highest possible professional service from management, to Ryan's processing, to Jim in the service department. This was not our first experience at Walser Jeep. My wife has also had the same extraordinary treatment as well as my daughters. All have exceeded five stars...to more like seven. That is why we returned and will continue to return. So comfortable, so affordable, and so professional. A uniquely satisfying experience. Congratulations to all.

Denny and Barb

3 de sep. de 2016

After finding the truck on the website, we called the Walser dealership in Hopkins. Nate Wallin had the truck waiting by the front door for us to see and test drive. Nate is not a high pressure guy. He was very courteous and polite during the entire process. Nate answered all of our questions and was very thorough. Purchasing the truck was not stressful. Nate made this transaction pleasant. We would highly recommend having Nate be your next salesman when you are ready to purchase a vehicle.

Doug & Gretchen

6 de jun. de 2016

My wife and I recently traded in our 2007 CRV (which we loved) for a previously owned 2013 CRV from Deanna Eischens at Walser CJD in Hopkins, MN. Deanna was knowledgeable and very personable, and was totally low pressure, allowing us to try out several CRVs and pointing out the best features of each, as well as respecting our financial parameters. She was an absolute delight to work with, and super professional in her process with us. We'd recommend her to anyone who wants a car-buying experience where they feel like they're getting a square deal and not a super-slick salesperson just trying to make a commission. Thank you, Deanna, for getting us into a new car which we absolutely love at a price which didn't break the bank!

Brandi S

31 de may. de 2016

We worked with Ryan Smith to purchase our new cars this past weekend and we had such a good experience! He stayed with us the whole day (even driving to another Walser location to look at car #2 options) and guided us through the car buying process with ease and efficiency. Would recommend Walser and Ryan to anyone looking at buying a car. Thanks!

Duane G

24 de may. de 2016

***3rd post*** Walser ended up stepping up to the plate and took care of me 100% after having a bad experience! They took my complaints very serious and had a regional manager AND the service manager, Dave, call me. This is the level of service I received the 1st time I went in. They took care of all the issues I had, and even had 2 guys come to my place to pick up my vehicle to finish the work that needed to be done. It showed me that they really do care about their customers and prove it with their actions. I am back on the Walser band wagon and plan to purchase my next vehicle there in addition to continuing to have my service done there. ( To follow is the issues from my last visit that were thoroughly taken care of, in addition to my first pleasant experience) I've had 2 experiences with Walser. The 1st one, 6 months ago was great. Today, was a horrible experience! I brought my Jeep in for what I found out later was 6 different software issues and the paint on my tow package showing a lot of rust after 1 year of use. The first service rep tried to intimidate me and was absolutly condescending , using phrases like... did you NOT hear what I just told you?? After he walked away and told the other service reps, " I can't deal with this guy" another one came over and was much better and at my request, told me a manager would talk with me about the other rep. Which never happened even after asking a 2nd time. He was either in a meeting or too busy. Because there were 6 different software issues, they said it would take until 3pm but would not give me a loaner even though my lifetime bumper to bumper warranty that I purchased covers loaners. They ended up giving me a shuttle ride to my place. At 2:30, they called and told me my Jeep won't be ready until tomorrow but they will send a shuttle to pick me up and bring me back to get my Jeep and then I can come back tomorrow and have them finish it. I live 20 minutes from them, 30 minutes in rush hour. The rep that called me acted like making that round trip 3 times was no big deal in the middle of my work day! Very cocky, nonchelant with a "just deal with it attitude". I will never go there again and if Jeep doesn't step up and fix the rust on their trailer hitch frame (which, the 1st rep told me they won't do anything about because the paint just rusted off and wasn't pitted), I'll never buy a Jeep again either. OH, The service rep told me I had a 50/50 chance of the software fixes working so my Jeep may continue shifting hard. TO FOLLOW IS THE 1ST VISIT REVIEW- How did the attitude and feel of the entire place change in 6 months?? It went from friendly to ugly....... Had a great experience in service. They kept me well informed, the place was very clean and well layed out to be able to relax and they made sure I was comfortable while I was waiting. The wait time was also reasonable. No complaints. It's a little ways from me but I'm going back with all service needs and, possibly, future buys.

Adam J. Huber

30 de dic. de 2015

I purchased a 2015 manual Dodge Dart from Kevin Haram. I was thinking about a used car, but because of Kevin's great sales skills I ended up buying new. I love my car and all was a great experience. I would definitely shop there again and give rave reviews.

britt

1 de oct. de 2015

Eric was awesome! I h ad a great experience! Could not be happier with my new vehicle.

T&C monica

26 de ago. de 2015

I have purchased 3 vans from them in the past and was looking to get a new van. However, when I walked int he door I started out with a horrible experience with the sales person that approached us. I was so turned off and felt like someone who fell through the cracks of their sales team. After 2 weeks of feeling this way, I felt that i needed to say something to them so they could make any necessary changes to prevent that in the future. Bob (the GM) was incredibly sympathetic and helpful. He helped me by setting me up with Katie (a different sales person) and encouraging me to give them one more try. What a great experience I had from then on out. I just bought my new van yesterday and couldn't be happier. Thank you, Bob! (and Katie)

Demps

20 de ago. de 2015

Took my Jeep in to add a trailer hitch in an effort to protect gas tank. Purchased OEM elsewhere as Walser wasn't able to get Mopar. Jeep Chrysler claims there are issues with gas tank puncture from after market non-OEM trailer hitch. Despite Mopar instructions in the box for a below bumper mount, they cut into the bumper. After pointing this out to the service manager, he agreed cutting the bumper was not necessary. Nothing has yet been done to correct the damage, which frankly is the least they should be doing. We've been dealing with this for weeks with no attempt at resolution.

TEnglish

8 de ago. de 2015

My experience with Walser Chrysler Jeep Dodge was just sad. From the salesman, receptionist, and sadly to say even the General Manager. I waited for over a month to purchase a 08 Lexus that was in reconditioning and is still in recon. I was told over and over that the car was going to be ready and the car was still not ready. I spoke to the GM and he even told me that the car was going to be ready. I hate being lied to and treated unfairly. I would not recommend anyone to buy from WCJD in Hopkins, MN. Sincerely, Disappointed Consumer