gschmitt36

9 de mar. de 2016

I just wanted to share my experience with Dylan Hubler and Sam Martin from West County Honda. The total buying experience from start to finish was flawless. Great job guys!!

allied

15 de feb. de 2016

This is the 2nd time I have purchased a used Odyssey from this dealership (w/ 1 other used odyssey purchased in between elsewhere). Again, I was taken care of by a really nice salesperson - Dan. They work really hard to get you what you want in your price range & make the vehicle work for you. I would not hesitate to buy from them again, and would also recommend them to anyone looking to purchase a used vehicle. (I do not have experience with them buying a new vehicle). Hondas really hold their value & will go for many MANY miles. You can't go wrong with a Honda - new or used!

happycustomer!

17 de dic. de 2015

I had spent the last three months shopping around for a new vehicle. I came to West County Honda on a whim after hearing about it from a coworker. I was immediately greeted by a kind and helpful young man by the name of Austin Harris. He made me feel comfortable and not pushed into buying a car which many dealers do. He showed me the new and used vehicles and I found the right vehicle for me. He made the dreaded car buying experience very enjoyable and I could not be happier with my new Honda! Thank you Austin and West County Honda!

Carguy

7 de dic. de 2015

I went to buy a new honda odyssey.The sales guy was so slow when ever i ask a question he goes inside and comes after half an hour.Finally he gave a quote and we agreed for the price.Then he went inside for the paper work and after half an hour he came back saying that he gave a wrong quote.the price he had given was for 2015 vehicle and not a 2016 vehicle.The manager was so reckless he did not even aplogize or come to us.he behaved as if he is doing a favour by selling his vehicle.Even after this happened i went for a second time since this was closest to my place.When asked our phone the sales guy told me we will match any competitors price but after i went into the dealrship wasted my 2 hours time again.

Caroline

1 de sep. de 2015

I don't recommend anyone to go buy car there. They rip me off with the price and such a bad service. The financial dealer said I don't have to paid for the 4 years inspections, I just had to pay for my car amount. But when I called my bank, they told me I had to pay off full price for my car and the 4 years inspections. I am pretty mad about this.

Birthdaygirlcarshopper

28 de ago. de 2015

I just brought a 2015 Honda Civic from West County. No pressure or unwanted calls from the salesman. Just a smooth and easy transaction. Best car buying experience I have had

Unhappy Honda owner

24 de ago. de 2015

This the worst dealer that I have ever seen. We purchased a Honda CR-V in June, 2015. Based on their internet price and options, they had the car we were looking for. We went there at 10am on a Saturday, picked out the car by 10:30am and it still took until 1:30pm to complete the sale. They did not tell us that the first car we picked had had hail damage until we said we would purchase it. They said that it had been fixed and we would never have to disclose the hail damage and it would never show up on any repair reports. We opted to purchase a different car. Then the real headache began. Despite being the "first in line" for the finance dept, and a credit score of over 800 for both of us, we waited for 30 minutes for the slimy finance man to ask us what type of financing we wanted and what rate we wanted. Only when we walked out of the store did they bring another finance man to tell us the loan rates and to finalize the paperwork. They forgot to attach the radio antenna to the car, and when we returned to get the antenna, they told us that they had put the wrong VIN (vehicle identification number) on the paperwork, which then had to be re-signed. They did not send us the title application so that we could title the car until we called them about it 3 1/2 weeks after the sale (and they were snarky about it when we called). They also did not send the correct paperwork to our credit union to set up the car loan. We had to get the credit union to contact the dealer to send the papers so that we did not have a default issue on the loan. They were uniformly rude on the telephone when we had to call them. I will not step foot inside this dealer ever again.

Very Unhappy

7 de ago. de 2015

Had an appointment for service but they were over five(5) hours later before they even started working on my car. I was told by Scott Lyles, service advisor, that other jobs were done before mine because they were more important! What is an appointment supposed to mean? I will never go back to this dealership ever again.

faf_salman

7 de ago. de 2015

My Car had an A/C issue and it was not cooling. So I took the car for Diagnostics and get an estimate on it. They Charged me $70.00 for Diagnostics, that's fine and gave me an estimate of $1500. Reported that the Clutch on the Compressor was bad and couple of other compressor related issues.That estimate was outrageous. So I had to look around and find a Mechanic who can fix my car. He found a brand new A/C compressor at Autozone for $275.00 and Charged me $225.00 to fix it. So it cost me a total of $500.00I understand that Honda has to pay its staff and stuff like that. But come on $1500.00 and they were not even replacing the compressor? They want to GET you if you take a car with a problem. The repair managers are so cheesy and sweet talk you to get it fixed with them. I would never go to this place for service unless absolutely necessary.

MSforMPG

16 de may. de 2015

Nice dealership. Very well set up to accommodate customers. Little hectic but that is to be expected in a dealership of this size. Sales people were all very nice and well dressed.

golfguy123

6 de abr. de 2015

I was very happy with the final price of the new car and particularly pleased with the trade-in allowance for my old car. Once the car was ready for pick-up, the process went very smoothly. I was extremely pleased with the way Rick Wallace explained all the features on my new CRV. Dillon Hubler was very efficient in the handling of the finances and warranty issues. My wife & I are very pleased with the new car. Any time I take either of my Hondas there for service, I am taken care of extremely well by Zach Stacy.

GeoHeidi

4 de abr. de 2015

Per West County/Honda Ad on Internet. Did not have model I wanted to see. Did buy a slightly higher priced CR-V--which to date I love. Did not get the low interest rate on loan, asper the Ad--disappointment. Fairly crowded showroom with people re the one day deals.Trade in offer less than expected but still okay. No Service yet--I only have 3200 miles on the vehicle and told that 1st service should be 7500 miles, unless something goes wrong.

DogsRGreat

2 de abr. de 2015

In the past it has taken all day to haggle and complete the deal. I came in as prepared as I could, knew what I wanted and drove my car home in about 2-1/2 or 3 hours. My salesman helped me buy what I wanted, not what he wanted to sell. Came back for a minor adjustment and the service staff went out of their way to help make my car perfect. Great experience - sales and service with integrity,

shelovesthabeats619

31 de mar. de 2015

i was thoroughly satisfied with my experience at westcountyhonda. They met all of my needs and wants for getting into a vehicle. I would come back again in the future for any vehicle needs. I highly recommend them to anyone in need of a new or used vehicle.

HondaGirl

27 de mar. de 2015

Purchased a new car from the dealership and my experience was awesome.Highly recommend.The financing and delivery of the car was very informative.I would buy another car from this dealer and sales staff.

thinkitup

26 de mar. de 2015

Dealership was clean, modern and very well appointed. Sales staff and dealer management worked with me to reach an acceptable arrangement very quickly. I'm please with the West County experience.

Ike

25 de mar. de 2015

Mike Knolhoff was very helpful and did an outstanding job. We recommend Mike and West County Honda to both friends and family. We have our Odessey serviced at West County Honda because they go out of their way to take care of us making the 96 mile round trip drive worth it. We have been customers of West County Homda for 7 years

Old Prof

25 de mar. de 2015

Making appointments is very easy and once made the work is done in a timely manner. You are greeted with a smile and helpful technician who listen's to your problem and then moves to make sure that it is cared for well. When the work is done you get a friendly call or text message telling you that your car can be picked up. If you need a loner vehicle it is available most times.

KGoedeker

23 de mar. de 2015

Keith was great to work with and extremely personable. I was very impressed with West County Honda (I've been having my grandmother's Honda serviced there for over 3 years and have had great service) and buying a car was even easier! I will recommend West County and Keith to my friends and family.JD was also a pleasure to work with as well. He worked hard to pull an excellent interest rate for me for my loan and I appreciate it!

Alexis

23 de mar. de 2015

I was greeted by Chris Brooks who was the ultimate sales man. He was very informative and well dressed. He made me feel very comfortable and made my buying experience one of the best ever. thank u chris and west county honda.

Honda Buyer

18 de mar. de 2015

Keith was great to work with and extremely helpful. I was very impressed with this dealership and will definately recomment it and Keith to my friends and family.

Ctyler 5

12 de mar. de 2015

This has been my best auto purchasing experience yet. Keith Wilcox was fantastic to work with. He was very accomodating and got down to the needs quickly versus the song and dance that frankly turns me away from certain dealerships. You should be proud to know you took a deal from Dean Team down the street and it was won in service and value. Dylan was great in making the deal work so late in the evening and the finance manager was the best I've dealt with. Please forgive me I can't remember the finance manager's name I worked with but it was a very late night and after hours and you would have never known. He was tall and dark hair...again my apologies on the name. No this isn't a made up survey. I never take surveys, but I needed to ensure the folks listed here received this feedback because I appreciate the service they provided especially so late in the evening.I'll be recommending your dealership any chance I can. Thanks guys. See you on the next vehicle.Best,Chris

Country_Sass05

12 de mar. de 2015

There really isnt much to say, Keith was very professional, as well as personable. He talked with me like we had been friends, it was the typical dealer experience. He worked fast to get me taken care of so i could buy the vehicle i wanted. All of the salesmen were kind, smiling or saying hi when passing me. Overall, i think i will go back if i buy another car (in six years :)

dancing99

9 de mar. de 2015

Chris was extremely awesome to work with he really was easy going and made me and my fiance feel so comfortable through the entire process. I haven't met a straight up sale man like him before.

Tim

8 de mar. de 2015

I recently purchased a used 2012 Honda Accord. I originally called the internet service department to make an appointment, only to find out the car was not at the dealership when I arrived but at a body shop having work done. I was told by a manager that it would be available the next day, but it ended up taking a week and a half. The sales consultant Austin Harris was great though, he kept me well informed throughout the process, was friendly and provided a low pressure environment. I would highly recommend him. They gave me a fair price for my trade-in( not top value of course, but fair) but the Accord was very well priced and I would say overall it was a great deal.The business manager was fairly aggressive in trying to sell you extra warranties, but knew when to stop. Overall, except for the mix-up with the internet service department it was a good experience and I would go back if in the market for another Honda again.

sclough

6 de mar. de 2015

I bought a 2004 Honda Element from West County Honda and was happy with the experience. When it came time to get a 2nd car I came back for a 2015 Fit. I'm glad I bought from W.C. Honda because I like supporting my local businesses. I did shop around and checked the internet also. and it was also the best price. Plus, I was glad to continue working with their service department. Special thanks to salesman Keith Wilcox for helping with the deal and also taking care of the details afterwards.

Stang2001

6 de mar. de 2015

Chris was very amazing to work with to say the least. He really took the time to help me decide between two different vehicles and gave me a great deal.

AshleyBlair

5 de mar. de 2015

I have nothing but nice things to say about Keith Wilcox and West County Honda. He was very helpful, patient and attentive. Him and Nick (finance manager) were wonderful to work with.

gohard123

5 de mar. de 2015

Me and my family had a great experience with Chris brooks. He took the time to make sure that we were totally understood where we were in the process the entire time. He really made us feel comfortable and not just like another car deal.

mattwischmeier

28 de feb. de 2015

Chris Brooks was very helpful throughout the entire car buying process. He isn't like most other car salesman. He actually lets you have time to think about your decision, and doesn't try to force you into buying something you aren't comfortable with. I'd recommend him to anyone!

fredrickjamond

27 de feb. de 2015

I haven't had a car in awhile and Chris showed me that the buying experience can be so pleasant. He helped me get into my new Mercedes with ease. Thanks a bunch.

Handup2gs

25 de feb. de 2015

I was greated with a big smile and found him eager to assist me. His professionalism and knowledge of the product wooed me from the start. I now refer all my family and friends to him first.

Boatboy1212

25 de feb. de 2015

I am so impressed with Chris brooks at west county. He is absolutely amazing. He is so knowledgeable about the honda brand and his competitors as well. I will forever buy Hondas and forever buy them from him.

STLmts

19 de feb. de 2015

When have you ever heard someone actually say they enjoyed going through the oft-dreaded car-buying experience? Well, I've purchased nine other cars in my lifetime and this one was the most pleasant car purchase experience I've had. It was no-nonsense and very relaxed.Keith Wilcox was knowledgeable, personable, professional, and just plain nice. I did not once feel patronized, as I had just that very morning, by another salesperson. I felt at ease and as if I were being listened to and respected. That says a lot. I have already referred several friends to Keith, one of whom will be purchasing a vehicle in the next six months. I went to another dealer Saturday morning, called two more, and had been e-mailing two others. I ended up at West County Honda for several reasons:1. Back about eight years ago, I'd taken my 2001 CR-V to have the radio code reset, right after I learned it went out when I purchased a new battery elsewhere, and the West County Honda Service Mgr. did not charge me, (about an $81 fee).I'd checked with 3 other Honda dealers before bringing it there, including Mungenast, Bommarito, and Frontenac. 2. The website was easy to use and it worked well on my mobile device (iPhone). The responsive design/mobility was very good. I was able to look up vehicles, while at the stoplights, as I headed from Bommarito Honda out to West County Honda. 3. Dave Stone (internet), who answered my phone call, was cordial and laughed at my lame jokes. When I arrived, he introduced me to Keith, sales. 4. Keith, though he's only been there 8 mos., was a no-pressure salesperson who was a good listener and managed to assuage my concerns about purchasing a newer car in a matter of minutes. 5. Finance person, Dylan Hubler, was also no-nonsense. Working to get me the best interest rate available. He was also pleasant and worked quickly. 6. The popcorn was a plus. I didn't get a cookie though :(. (Truth be told, I don't need a cookie!)Thanks for this experience. Oh, and I LOVE my 2012 CR-V EX-L. LOVE it! Especially since it snowed several inches today and I have a 40-mile round trip drive to work. Regards, Michele T. Smith

Newstart111

17 de feb. de 2015

Before entering the dealership I spoke with Melissa over the phone. When I arrived to the dealership I was greeted by Chris Brooks. He took me through the whole process. I'm not ashamed to say that I had a few bumps in my credit before buying a car but Chris was able to get me financed with payments that I could afford. He treated me with respect and not just another customer. So thankful!!

tropicden

6 de feb. de 2015

I worked with Keith Wilcox from the sales team. He was courteous, knowledgeable and professional. He made the experience easy; no pressure and he was patient to answer all my questions. The finance manager was Dylan Hubler. He did a great job as well. Very helpful and took the time to go over the sale details.

kcbon1

5 de feb. de 2015

Second purchase through WCH and Bret Donaldson. Every interaction I have had at this dealership (sales and service) have always been top notch - hence why I came back for my latest purchase. Bret is phenomenal and will do business again with him in the future!

Fed up

1 de feb. de 2015

They lied to us and then over charged us $200 When I went to get my money back the manager Was rude to us I would NOT recommend them I bought 5 cars in the last 4 years and this was the Worst experience I ever had buyers beware

Raja

29 de ene. de 2015

I went to west county honda to get a quote for my friend but I got convinced with their price and negotiation. I went there couple of times and they don't mind in explaining all the features multiple times based on my request. The sales representative (Keith) is good at convincing and lots of patience and answered all my questions. The overall process is very good and especially sales manager (Scott) is very good and came up with the options I loved and the finance manager (Nick) made my life easy in handling all the paperwork and financing process became smooth. Based on my experience, it's one of the best team I ever met.

Erikasosna

27 de ene. de 2015

Bret made out visit so very easy. He was extremely patient and played with our kids to help us as they were very bored! This is our second car we bought at West County Honda........we will be back again!

dls

27 de ene. de 2015

This dealership offers very competitive online pricing in addition to very competitive trade-in valuations (after a bit of negotiating). They were pleasant to speak with therefore making the car buying experience a pleasant one...which isn't the case with other local Honda dealerships. West County Honda does not have an aggressive sales staff (or at least the online staff is not).Overall my car buying process with West County Honda (Bret Donaldson) was a very good experience whether or not I received a competitive new car price...which I believe I did.Additionally, the finance team (Hubler) respected my answers when talking through warranties and other post-purchase price items. Hubler is a valuable asset to the team!

CarBuyer

19 de ene. de 2015

Best buying experience of the 6 Accords we have bought from 4 different dealers. Helpful with every aspect of the purchase. Really great buying experience!

DJACOBS

19 de ene. de 2015

Bought a 2015 Honda Odyssey from Gordon G. and was very happy with the process. They did not have the trim and interior in stock, so Gordon tracked one down and had it trailered to the dealership. I highly recommend West County Honda and if you want a straight shooter, ask for Gordon.

JennyH

15 de ene. de 2015

Bret was super nice and put everything on the table so I had all the information I needed! He never pushed me into a decision and gave his honest opinion on what was best for myself and my situation! Super easy and hassle free!!

Krazy

14 de ene. de 2015

We recently purchased a 2015 Honda CR-V from West County Honda. We worked with Scott Kiser who provide exceptional service and an honest persona during the negotiation period. There were a few communication hiccups that required us to spend some extra time at the dealer (10-12 hours total over 3 visits) but outside of that the transaction was smooth. We received the car that we wanted at a good price and would definitely recommend this dealership to anyone looking to purchase a Honda.

MONTY1234

9 de ene. de 2015

I have bought numberous Hondas and I have had the great pleasure of working with Chris brooks. He is a top notch salesman and I will always purchase them from him going forward.

cooke11

8 de ene. de 2015

Keith Wilcox did an awesome job answering my questions and getting me the best deal possible. I feel he went above what was expected. I would recommend him to my friends and family.

brenfoley

7 de ene. de 2015

My sales person Keith was great to work with, even though he was busy working with other customers, he always made sure I was getting my questions answered. We came to an agreeable price rather quickly.

autodiva

1 de ene. de 2015

Keith did a fantastic job of getting a vehicle in the price range we were looking for. Only negative I can say had to do with the added fees in the finance dept. The agreed on price was 100.00 more on their printed contract than what was initially agreed and was told initially that they worked with my bank, but when it came down to the financing contract the percentage rate was way more than what I would have paid through my bank. Overall, the guys at the dealership are nice and accommodating, just bring your own financing with you when your ready to purchase.

samanthamcroy

24 de dic. de 2014

Best experience with a car dealership ever. We went in looking for used, left buying new due to the deal we received. Bret was honest, patient, accommodating, and friendly. He was never pushy, but gave us the best deal and fought for a higher price on our trade-in. I would highly recommend him to anyone! Nick also was very helpful in financing. He was quick, to the point, and we were done in record timing! I will definitely be returning!

rsmithson

19 de dic. de 2014

The guys at West County Honda (especially Bret), were really helpful in getting me into my first car. I was able to secure a good deal on a lease, and drive off with a brand new Civic as my first car ever! They have a financing deal for recent/soon-to-be college graduates which helped, as well. They even had the perfect color. Would recommend.

Denny

18 de dic. de 2014

our salesman, Mr. Brett Donaldson went above and beyond. After many phone calls he was able to locate the vehicle we wanted, and got it to us in short order. We would like to also recognize the Sales Managers, Mr. Todd Ogle and Mr Harley Wyatt, who made phone calls and also took the time to do follow ups with us, so we were always in the loop. Everyone at West Co. Honda, and always been very pleasant to speak with. We would not hesitate to make our next purchase at West County Honda.Thanks Den and Linda Pratte.

GK314

18 de dic. de 2014

'Was looking for a new Accord EX-L, and got a phenomenal deal at WCH. Aaron kept things very simple and straightforward, and the whole process was quick and easy. If I know of anyone looking for a new car, especially a Honda, I know exactly where to send them to. A+!

hornsup1

15 de dic. de 2014

Chris was amazing from the start. Came in he made it easy. I totally appreciate him and west county honda for all the help. Loving my new accord

kellychristine

14 de dic. de 2014

Bret Donaldson was very knowledgeable in answering our questions about the used vehicle we test drove. (2013 Honda Pilot EX 4WD). Bret was very courteous and worked hard to help us get a good deal. Plus they have fresh baked chocolate chip cookies in the customer waiting lounge!! Thanx Kelly & Christine Thompson 1st time Honda owners

dh914

14 de dic. de 2014

My family normally doesn't buy from West County Honda, we find that we can usually get a better deal at one of the other St. Louis Honda dealers. However, I came to West County Honda after doing a lot of research on the type of car I wanted to buy. I knew exactly what I wanted before coming in - a 2014 Accord. Bret Donaldson was very enthusiastic and pleasant, even though as customers we were probably on the harder end of the scale to deal with. I also worked closely with the sales manager, Harley Wyatt. He was extremely attentive to us and was very patient, even throughout negotiations. He helped me find what I was looking for at a price I was willing to pay. I ended up getting the car I wanted, even though the price was a bit more than I was wanting to pay. Dylan Hubler in the business office has been great in working with me since my purchase to make sure everything is exactly as I wanted it in my contract. He has gone the extra mile, being patient when I wanted to alter something a couple of days after I had made my purchase. The customer service I received is the reason my reviews are so high, even if the price was higher than I was initially willing to pay.The one complaint I have was the service after I bought the vehicle. I had leather put into the car after-market, and was told the car would be loaded on to a trailer to be transported to the company where it would be installed. This was a huge selling point of the service. However, when it went to pick the vehicle up, it had 20 more miles on it than when I dropped it off and the music was blasting at an excruciating volume. It was obvious the car had been driven off-site, even though I had been told it would not be. Although this is not a deal-breaker for me, it was frustrating to be told one thing and then have my car driven anyways. So beware- if you are getting after-market leather put into your vehicle and we're told it is going to be transported and not driven, that may not be the case. Over all, though, I am pleased with the service I received.

imerimson

11 de dic. de 2014

Our salesmen Mahdi Alkordi worked very hard to meet our needs. He was friendly and patient with us.Great experience, very happy with purchase.Thanks!

tvanleuven

10 de dic. de 2014

Our salesmen and the rest of the staff worked very hard to meet our needs. They were friendly and patient with us. We love our 2 new cars.

patb422

10 de dic. de 2014

Great experience, very happy with purchase. Aaron did a great job with greeting us and guiding us through the whole process. Very satisfied overall. Thanks!

mroberts000

7 de dic. de 2014

Chris Brooks atWest County Honda has sold 5 of my family members a car. Every time he never disappoints. He has always been fair to us and has always made us the best deal in town. I've delt with other salesman but never have had one with his professionalism.

rths1345

30 de nov. de 2014

DO NOT BUY FROM WEST COUNTY HONDA. On November 28, 2014, we had the unfortunate pleasure of meeting Mahdi Alhkordi, a sales consultant at West County Honda. My dad and I knew exactly which car we wanted, what color, and what features we wanted in our Honda Accord. We had plans to buy a 2014 model. Mahdi kept showing us cars that we did not want such as different models and different colors. He spent more time on the computer because honestly, I am sure he does not know how to use the system. Finally, I found my dream car, a silver 2014 Honda Accord with a black interior. We planned on paying for the car in cash. After leaving the dealership, we called Mahdi asking him how we can pay to secure the car since we live an 1.5 hours away. He said, "Don't worry about it. I have the key to the car set aside for you." We agreed on a final cash price of $19,000. The next day, BOOM! The car was sold. No phone call or notice. We actually drove 1.5 hours to the dealership with cash the next morning and found out there that the car was sold. If you are reading this West County Honda, screw you. We will be buying from Jeff Dales at Bommarito Honda. I would rather pay more for a car at Bommarito than ever step foot in your dealership. Also management, I hope you can train Mahdi to properly listen to people because you lose business when people are shown cars models and colors they do not want. DO NOT TRUST THESE PEOPLE. I have never wrote a review online, this is my first review. I think it was worth spending my time writing this review.

Kimheidger

26 de nov. de 2014

If you want to buy a used car and leave with your car and paperwork BUT NO TITLE, you have come to the right Dealership! This is what happen to my daughter ( her first time buying her first car) and another customer who bought one two weeks before her! Could it only happen to her? Sure it could but to happen to run into a friend and the exact same thing happened to him too?? Umm makes you wonder if all the good reviews here in the past month got their titles or are still waiting?? I will not go into a long story of what happen, this will be told to BBB and Attorney General ect. I went to talk to Jason (GM) about where her title was after 6 weeks waiting for it as the car sat and unable to drive it with no plates! Plus paying ins and already making your first car payment, finding rides to and from work, giving ppl gas money ect ect. Jason promised to pay the late fees and give a gift cards for her troubles. I did type this whole long story but erased it all. Bottom line, Jason lied about why she did not get her title in time, he lied about her refund if late charges (as of today). What really bothers me the most is I drove 45 miles a month ago to talk to him face to face, I let him tell me how sorry he his ect ect! The title we got and the date on it and info doesn't lie Jason!! So, you sat there, young enough to be my son, and lied to my face!! I truly do not know how you sleep at night? But I guess you comment you made to your trading salesmen, "I go home eat a big steak dinner and laugh myself to sleep thinking about the ppl I ripped off!" This is not over, I hope that 25.00 and Gift cards you promise are worth all the reports I am filing against your Dealership!! FYI it is against the law to sell a car with No Title.... Stay away from this dealership

jcollinsCRV

24 de nov. de 2014

Scott Kiser did an excellent job helping us find our new CR -V. Scott took his time to help us figure out which vehicle best fit our needs. He is very professional, knowledgable and courteous. He was very thorough in making sure that we understood how to use our new vehicle before we left the lot. We would highly recommend Scott if you are looking for a new Honda!

denniswatkins

18 de nov. de 2014

I had to drive a little further to get to West County Honda but they made it well worth the trip.My salesman, Scott Kiser, was a very knowledgeable consultative style salesman. I was able to get everything I wanted at a great price, without having to posture and negotiate. It was not only a positive experience, I got a great car. I would definitely go there and purchase a car from Scott again, and refer any of my family and friends.

OpNash

18 de nov. de 2014

We got a good price for our Honda Accord. The dealership was willing to negotiate on the price. We got fantastic customer service from Mahdi. He was friendly and very honest. There was no pressure to purchase a car and no tricks or games. Overall good experience, can't really ask for much better.

mckee3751

15 de nov. de 2014

Bret Donaldson was our sales associate and his customer service was excellent. He was very helpful, answered all our questions, and not pushy! It was going to be difficult to find the car I wanted; within a few days he called and said it was on it's way and he would have it! This car was for me and I appreciated that he addressed all questions/responses to both my husband and me. So many male associates tend to only talk with my husband. It was a very good experience and look forward to driving my CRV for many years!!

AzizKadric

15 de nov. de 2014

I am overall satisfied with the purchase process and the price (although I wish it had been lower). Hopefully the car I bought will last a very long time.

marcus.mcclure.10

11 de nov. de 2014

Quick, clean, and no xxxxxxxx. The best car dealership experience I have ever had hands down. No games, full transparency, and friendly service. Will be a lifetime customers.

piggy63

11 de nov. de 2014

Great experience in all areas! My 17 year old son was very complimentary about the sales associate he met while looking for a new care alone... at other dealerships the salespeople were either rude and/or blew him off. When he said he was treated well by Gordon Goevert it made it attractive to visit the dealership. We got a great deal on a very Civic SI... everyone was happy! Great value for our trade-IN and the chocolate chip cookies hit the spot after after a long day.

nslaten

11 de nov. de 2014

I had a great buying experience for my new 2015 Honda Pilot at West County Honda. Prior to arriving at the dealer I had several email exchanges with Harley Wyatt. I found him to honest about pricing and trade-in values and very professional. When I finally arrived at the dealer, I met Harley who introduced me to Gordon Goevert, my sales agent. Gordon was excellent and reviewed every aspect of the new Pilot along with handling the cleanup and transfer papers. I then met with Dale who explained every aspect of financing and warranties. Overall, I found the folks at West County Honda excellent in every aspect of my buying experience.

carlover321

9 de nov. de 2014

Bought a car this past weekend and had a great experience with both our young salesperson Keith Wilcox as well as our financing specialist Dylan Hubler. They were knowledgeable and welcoming, and answered all of our questions without pressuring us to buy something we did not need or want. They managed to get us great prices on the car and the extras such as maintenance and accessories. Keith may be young, but he had a great attitude and did everything he could to help us get our ideal car and at the lowest price. Dylan made sure we understood everything we were paying for, and made the experience feel smooth and stress-free. Overall, excellent car buying experience, thanks!

besdms

7 de nov. de 2014

Just bought second vehicle in past month from Gordon and fifth overall from West County Honda since 2005. It has always been a great experience working with them. Gordon, in particular is a real asset to their sales department.

brownsfan13

2 de nov. de 2014

I just wrapped up leasing my second Honda Accord through WCH. I worked with Michael Isom throughout the three hours of my transaction. I knew what I wanted, and I think we both achieved a fair deal. It was a no pressure situation. It helped that I was there early, and Michael and I had time to negotiate. I had used WCH for all my maintenance with my first lease. Excellent service department. We'll be back again.

MichelleInSTL

30 de oct. de 2014

You always hear stories that if you are a single female, you should never attempt to purchase a car by yourself. While I was certainly treated differently at other dealerships, I can honestly say that I felt completely comfortable and in good hands with Bob Shelton and Harley Wyatt at West County Honda. They did everything possible to take any stress or worries out of my car buying experience. Everyone at the dealership was very friendly. I found their website very helpful. I was able to walk in to the dealership with a list of stock numbers that I wanted to look at. Purchasing my car from West County Honda was a great experience.

Charles Dockins

29 de oct. de 2014

We got excellent attention and information from our young salesman Keith Wilcox. He was friendly, helpful and was knowledgeable about the Honda line of cars, answering all our questions and helping setup some of the new technology linking our cell phones. Also a nod goes to Todd Ogle for his help. And a special thanks to Dylan Hubler in the business office who made the rest of our experience smooth and enjoyable dealing with the red tape and not paper cuts. Thanks everyone! 5 stars!

ultimatebooks

22 de oct. de 2014

I am a regular customer here for service. Recently, I bought a certified odyssey here. Gordon (sales guy) and Harley (sales manager) were excellent in assisting me with the purchase. They spent enough time to make sure that I am comfortable with the vehicle and the process. Gordon answered all my questions and for some he got back to me later. Never tried to BS..On top of it, I got good price considering the camera they added..Couldn't have asked for more. Definitely recommend!!

KarenJWms

22 de oct. de 2014

From my welcome through delivery of my vehicle, I found my experience at West County Honda and John Rush to be exceptionally friendly and stress free! I had previously purchased a vehicle for my daughter at West County and was on a truly strict and limited budget. The assistance I received both the first time and particularly with the purchase of the second vehicle was so impressive and professional that I have mentioned to others to look into purchasing their vehicles from West County/John Rush and will probably return when I'm ready to purchase my next vehicle.

Tony Bollasina

16 de oct. de 2014

Bret sold me a brand new honda civic. I got a good price with added features. I highly reccomend going to him if you are in the market for a new car.

Ashley Stroup

7 de oct. de 2014

Gordon Goevert and the rest of the team was wonderful! Everyone was friendly and helpful throughout the entire process. Gordon answered all of my questions, and even more! The entire staff was very informative and made sure I wasn't unclear about anything. Even after the sale, I had several follow-up questions and the staff reached out to me in a timely manner. This is by far the greatest car purchasing experience I have had and will refer West County Honda to people I know!

daniellebratton1

7 de oct. de 2014

I needed a car asap and didn't know where to start. A friend referred to Chris Brooks and I couldn't have asked for a better experience. Chris was professional, knowledgeable, and fast! He gave me space to make my decision, and didn't pressure me for the sale. I was out of the dealership and into my new car faster than expected. Thanks Chris!

MHarris86

3 de oct. de 2014

I decided to stop inside of West County Honda to look for a nice comfortable midsize to large Honda vehicle for me and the family. Chris Brooks caught me right when I entered the dealership and he patiently assisted me with several vehicles I had my eyes on. I now can say I am a proud owner of a used 2012 Honda CRV that's comfy and spacious for me and the family. I was kind of suspicious about the whole crossover thing at first but after Chris sat me inside one and showed me all the great features and specifications, I was sold. Great car salesman, wonderful patience, and I can tell that he cares about the people he sale cars to. I'll most definitely recommend my friends and family to purchase their vehicle from West County Honda. Thanks again Chris Brooks.

Stefezzy

3 de oct. de 2014

Chris Brooks was my sales advisor for the purchase of a 2015 Pilot Touring. He was very professional and excellent to work with. Chris made the car buying experience much easier than the traditionally unpleasant buying event you normally encounter with car buying.

Cjkraich

3 de oct. de 2014

Michael Isom was the salesman who helped us in buying our "almost" new CRV. It was a perfect match for us after our 12 year old CRV was turned in. Our new model has lots of new features and Micke took the time to show us how to use them and even helped me set up my phone and contacts! The "hands fee" Bluetooth connection was just what I was looking for and Mike's patience and good humor simplified the overall experience. Thanks Mike!

Michelebeach

1 de oct. de 2014

Michael Issom helped me to purchase my new vehicle this week. He was knowledgeable, courteous, and professional. He assisted me in finding just what I wanted, helped me arrange to get it home, and walked me through the sales process painlessly.

Junior.filsaime

1 de oct. de 2014

3 years ago My wife and I were expecting our second child and we wanted to get a van for our second vehicle, so we came in and was greeted by Chris Brooks. From the beginning we could tell that Chris was very knowledgeable about the vehicles and knew actually what we came in looking for in a van. We ended up leasing a Honda Odyessey and I must say my wife loved it. I myself have come to love the van, because of Chris's wonderful hospitality and customer service throughout the entire lease period, my wife and I are looking to come back to buy one in the near future. The memories we have made as a family with that van are priceless and could never be forgotten. From the greeting, signing of the lease, and returning of it Chris Brooks has been amazing. Thank you West County Honda and THANK YOU CHRIS BROOKS.

Sara Sanders

29 de sep. de 2014

Always bought Chrysler products but decided to look into a Honda, Toyota, or something similar. I started with West County Honda and was greeted at the door by Michael Isom. He was so nice, knowledgeable, and helpful. He went through the fine points of the Honda CRV in a matter of fact manner without heavy pressure. I needed no further prompting but bought the car at that time. He answered every question I had and made sure that we were satisfied with every aspect of the sale. I would recommend Michael Isom and West County Honda to anyone and everyone!!Sara Sanders

iambigwis

26 de sep. de 2014

i had the pleasure of coming to west county Honda last week and worked with Chris Brooks. I came into the dealership with intentions of looking however after speaking with him I truly understood that I was ready to buy. He gave me a great deal that I was hoping for which made it almost impossible not to pull the trigger. Go see Chris Brooks at West County Honda.

mroberts000

26 de sep. de 2014

Chris brooks has sold my family numerous cars I was referred and he did not disappoint. He made the process quick and easy. Thanks a bunch.

Cferguson7

24 de sep. de 2014

Dylan was an awesome sales man! I called about the cars I wanted and he had everything ready to go for us. He was very helpful and worked very well with our price range!

jeanrakey

22 de sep. de 2014

I had a great experience buying my new Honda. The salesman, Bret Donaldson, was extremely friendly and knowledgeable and best of all - NOT pushy. I leased this car, and they were very upfront about the factors that go into Lease pricing - car price, "money factor" and the estimated value of the car when the lease is up. I feel like a got a great deal, and was treated well all around.

Mmcrv

21 de sep. de 2014

Dylan Hubler was awesome to work with! I started my day off with a trip to Target and decided to stop by the Honda dealership only for a quick test drive. I ended up driving my new CRV off the lot just hours later that same day! Dylan was very knowledgable, easy to work with, laid-back and non-"salesy." He made the daunting task of buying a new car a piece of cake! I would definitely recommend Dylan to anyone looking to purchase a Honda!

qwe1

21 de sep. de 2014

Michael is great and friendly. he help out my dad and even help with buying food for my little brother. he not just trying to sale cars but he also have great customer service. P.S please excuse my English

avg1709

17 de sep. de 2014

We just bought a new CRV through West County Honda. Our dealer Harlen Gibson was great to work with. Even after he sold us the car, he took time during several different follow up visits to make sure we were 100 percent satisfied. We had a great experience and would strongly reccommend West County and Harlen.

justcash111

16 de sep. de 2014

I had been looking for a used car and I found one at west county Honda. Chris was awesome and made it so easy!!! Thanks!

DeAnna_Elise

16 de sep. de 2014

I had a great experience today while shopping with Honda! My salesman Chris Brooks was very friendly and was able to answer all of my questions. By far the best experience ever!

srikyonline

16 de sep. de 2014

Jason and John Rush were very courteous and John particularly was following up very well through email and phone. Waiting for car delivery was little bothering and sometimes waiting for agent was too long nevertheless its not so big deal in the end. It was a positive feel!

Jenbakes

15 de sep. de 2014

I appreciated Bret's friendliness and knowledge. He went out of his way to make sure I was happy with my purchase, even stayed after hours to show me around the interior.

gordon.raney

13 de sep. de 2014

West county was a joy to work with. I have bought more cars Yhan I ca remember but this was my best experience of all. They were fair on my trade in and the price was excellent. Closing was the easiest ever. I definitely recommend them.

Nbosch01

13 de sep. de 2014

I was impressed with the knowledge that Aaron had about the car that I test drove and ultimately purchased.He worked with his manager to get me a good deal.Aaron was professional an friendly

Laquitha

12 de sep. de 2014

My husband and I were out "just looking". Gordon worked so hard at finding us the car we wanted and at a very reasonable deal that we decided to make the purchase! He was very professional, friendly, and easy to to work with!!!

rileypholtz

12 de sep. de 2014

I came in looking for a good used car. The sales associate Gordon was very friendly and worked very hard to get me a great deal

irishgirl156

9 de sep. de 2014

I came into West County Honda not having any idea of what I wanted. My salesman Brett was so patient and kind when I kept changing my mind on what I liked and letting me test drive numerous cars. It took me a few days and around 9pm on a week night I finally made a decision on the civic EX. Brett made me feel like a golden customer and always made sure that I was happy with the decision that I made. He has sold a few cars to some of my other family members and has always been amazing to all of us, I can't thank him enough for making me have a wonderful experience in that dealership. I have worked with other salesmen before and they all were extremely rude, cocky and not friendly at all; they only cared to get a sale. But Brett treated me like family and was so friendly!!! He made me feel like number one honestly. I have to throw in a shot out to Mr. Harley Wyatt as well! Once I decided on the car I wanted Harley gave me a wonderful deal and helped me out massively with our final agreement. Black has always been my color that I wanted my first car to be and West County didn't have it, so Harley went out and got me a black EX from another dealership. He did a very good job as well at making me feel like number one and making sure that I was happy. There was some confusion from the other dealership when they brought the wrong car for me, but he went out of his way to make sure that the right car was delivered for me that night and had his men deliver the car personally to me. Joe Anton was the man that put everything into writing for me! Sealing the deal and making sure that I was given a wonderful deal!I can't thank all the men I worked with enough for making me feel like a princess honestly with how well they all treated and took care of me. I would recommend them to anyone.

holmes06

9 de sep. de 2014

I stopped in the other week afre receiving an email that referenced a car I might be interested in purchasing. After showing up and seeing another car that had just come in, I switched gears and worked with Bret to make things happen. I was allowed to have my mechanic assess the vehicle and they found some minor things that they recommended being fixed/taken care of before purchasing the CR-V. I discussed with Bret and he said they would address all of items my mechanic listed. I asked if there were any discounts for retired military and he said he could give me a price break for my service (and thanked me for my service as well). Another reason we decided to purchase from Bret was that he acknowledged and was very respectful of my wife. We have not always had that experience at car dealerships. I will definitely recommend West County Honda and Bret to others I know who are interested in purchasing a Honda or a used vehicle.Best regards,Lee Holmes (and a very thankful Sara Holmes, who received the CR-V up at Truman University)

MONTY1234

9 de sep. de 2014

I was referred to Chris brooks atwest county honda from a friend who bought a car. He was so educated on the car and the buying process. He made it simple and was so helpful. Great Salesman

eman2004

5 de sep. de 2014

I recently visited the west county Honda location and was greeted by Chris Brooks... From the time he said hello he was so polite. He was so educated about the product and took the time to explain ever feature on the vehicles I was interested in. I was a lifetime customer of Bommarito now I am a lifetime customer of Chris Brooks and West County Honda.

CourtJo

5 de sep. de 2014

My Husband and I had to shop for a new vehicle last week and needed one quick! We wanted to shop for Crossovers and decided to look at West County Honda. When we arrived at the dealership, Bret met us at the door and provided us wonderful customer service! He listened to what we wanted in a vehicle and exceeded our expectations!! I would highly recommend Bret at West County Honda when purchasing a vehicle!!

bobbythomas

4 de sep. de 2014

This is my second car that I've bought from Chris. He always acts as if its my first experience. He is. Highly educated and treats me like a true customer.

markgentry

28 de ago. de 2014

Bret Donaldson was a great salesperson. He was helpful and friendly, and he didn't too much pressure on us to buy. We had been to one dealer where our salesperson was a little pushy, so West County Honda was a very refreshing experience. We have bought two cars there, and we would definitely go back there again.

lkb9p5

27 de ago. de 2014

I purchased a new Honda Civic yesterday at West County Honda. My experience from the moment I walked in the door to the moment I drove away with my new car was fantastic! My salesperson, John Rush, was great and the sales manager, Harley Wyatt, is second to none! They were both extremely helpful and knowledgable and I could tell that they had a sincere interest in helping me make the best purchase decision. Jerry Fisher went over my finance paperwork and he was beyond professional and courteous. I would definitely recommend this dealership-- you will not be disappointed!!

KenDinMO

27 de ago. de 2014

Dylan Hubler (while a young twenty something year old) was knowledgeable, efficient, and overall, a pleasure to work with. I would definitely go back to Dylan in the future and will recommend him and West County Honda to any friends who are in the car market. p.s. Jason and Ryan very helpful too! My thanks to all.

jasonokimi

27 de ago. de 2014

I bought a car from Gordon and he made sure that i was taken care of!! I bought a 2011 Ford Fusion and am extremely satisfied with my purchase from West County Honda and Gordon! Thanks again for your help!!

doublea082

25 de ago. de 2014

We weren't really looking to buy a car for certain on Friday (8/22/14), but since West County Honda was willing to work with us on the deal, we were willing to make a deal. I'm very appreciative of Bret Donaldson's up-front honesty about the value of our trade (retail and wholesale value) as well as the value of the car we bought, and then to work with the finance manager to get to an agreeable price and loan % / term was exactly what my family needed in the deal. You won't find that kind of service and communication at every new car dealer. I'm very pleased with the car and my wife is happy, too. Who could ask for more? Great job Bret and West County Honda! We'll be back.

pastorjanet

25 de ago. de 2014

I was considering becoming a first time Honda owner and went to West County Honda, test drove a new CRV, and had my trade-in appraised. I believe the initial salesman I met with was new on the job - he was pleasant enough, but not too knowledgeable about the car or the dealership. He came back to me with a first offer which was nowhere near what I had been expecting, and not in a good way! I was ready to leave because we were thousands of dollars apart, and that is when Dylan came over. I could tell Dylan wanted to make it right, and he did. He gave me a very fair offer on the new car and my trade-in, but I did not take it that day because I wasn't sure of exactly what model I wanted (LX? EX? FWD? AWD?) I did some more looking and shopping, and when I decided what I wanted, I contacted Dylan, even though I knew they did not have the car I wanted on their lot. He made me an even better offer than before, and found the car I wanted within a couple of days and had it delivered to his dealership, and I am a very satisfied customer. Dylan was also quite helpful in explaining the features of my new CRV and getting my phone set up, and I felt that he really cared about my situation all along. I would recommend Dylan and West County Honda to any of my friends and acquaintances looking to buy a car.

tommytimms

22 de ago. de 2014

I was in the market for a used car and when searching around I found a 2012 Chrysler 200s at West County Honda. I went down there as soon as I could just to take a look at it and see how I felt about it. I met with Dylan Hubler and after talking with him and taking it on a test drive I ended up buying it that night! He is an awesome salesman. He was very knowledgeable about the car and really helped me with everything I needed to do to get rid of my old car and purchase the new one. I would highly recommend going to West County Honda and talking with Dylan. Will surely do it again in the future.

Rugby8Man

21 de ago. de 2014

Dylan Hubler was great to work with. Understood exactly what we were looking for and got us rolling very quickly. Would definitely recommend both West County Honda and Dylan Hubler. next time you are looking for a vehicle.

Jmetroff

18 de ago. de 2014

After having a bad experience at a ford dealership, I came into West County Honda and they were great! Gary was very helpful, knowledgeable, and personable. He took my previous bad car shopping experience and turned it around! I don't even live in Missouri and was just down visiting family and bought a car. I will make sure to do the same the next time I am car shopping!

Cass18194

17 de ago. de 2014

Dylan Hubler is an awesome salesman with great follow up to be sure you are happy with your purchase. Gives you the time and assistance needed to get comfortable with your new car. Impressive Honda Dealership. Sales or Service, they are always ready to help as if you are the most important customer there. No reason to go anywhere else.

buttonpusher

16 de ago. de 2014

I just love my new Accord. The dealership made sure I was pleased in every way. After my purchase my salesman took time to train me on all the electronics so I could take full advantage of all the features. The price and service were just right! I am recommending the dealership to anyone who asks.

moosaman

16 de ago. de 2014

This is my third honda that I have bought from Chris and West County honda. Every time has been the same. Chris is the absolute best Salesman in the Country. He goes through the process as if it were new every single time. If you're looking for a new or preowned car go see Chris Brooks!

timmmyttimm

14 de ago. de 2014

Just bought a 2014 Honda Accord Sport from Austin Harris at West County Honda. Great car, and even better was working with Austin. Contacted West County Honda on the internet. Austin determined what I was looking for and quoted me a price. I popped over to West County. Austin had the car pulled out and ready to go for a drive.The Sport is a great car, drives like a dream. After the drive, worked out a deal with Austin, and drove it home that day. Buying the Sport from Austin is the way buying a car should be. Simple, straightforward, no nonsense. And Free Car Washes.

jfp174

14 de ago. de 2014

Dylan Hubler did awesome in helping us purchase our Honda Odyssey. We love it and can't beat the service and price! We will be going back the next time we need a vehicle.

Johneng17

13 de ago. de 2014

We had a wonderful experience with Harlan Gibson purchasing a used 2012 Subaru Legacy. He made the process easy. It was a great way to spend our anniversary. We love our new car.

ccallison09

13 de ago. de 2014

BRET DONALDSON WAS OUR SALESMAN. THIS IS THE SECOND CAR WE HAVE GOTTEN THROUGH BRET. WE ARE RETUNRING CUSTOMERS OF HIS. HE IS FRIENDLY AND DID EVERYTHING HE COULD TO MEET OUR NEEDS. HE MADE THE WHOLE PROCESS EXTREMELY SMOOTH. WOULD DEFINITELY RECCOMMEND HIM TO OTHERS!

whitehead.jw

13 de ago. de 2014

My wife and I were not looking forward to another car buying experience and figured it would be another gauntlet of sales personnel trying to force us into a vehicle we didn't want. Then we met the team at West County Honda. Not only were these guys fair, but also provided us with a comfortable, non-threatening, sales experience. We really felt like they were partnering with us and not just trying to "sell us" a car.Thanks Harlen for the awesome car and great buying experience!!!I'd recommend to head out West and buy from the Best!!

Abaldwin03

12 de ago. de 2014

Harlan found the Honda I wanted, took a short test drive and we got the deal done quick and easy. Thank you for the help.

jill.young.1000

5 de ago. de 2014

I had a 12 year old Odyssey that needed to be replaced. I've had my Odyssey serviced there for the past 10 years so we had a very positive experience with the service department. We worked with Gary Huffman to buy our new Odyssey. He worked very hard with us to meet our needs. He is very personable and service oriented. He made what is generally a painful process very easy and pleasant. Thanks, Gary!!!!

Chelsea Bettag

3 de ago. de 2014

Dylan Hubler was a FANTASTIC salesman to work with. After dealing with numerous salesmen throughout the day, Dylan was a fresh of breath air. He gave us space but also was ale to promptly and accurately give us the information we were desiring. Dylan was personable and made me feel comfortable buying my first car. Not only that but when Dylan went to figure out the numbers and brought back Harley Wyatt, a manager, Harley was able to help us get to the price we wanted and quickly. The entire staff at West County Honda made us feel welcomed and like we mattered. Definitely going back for my next car!

amira.cajic

2 de ago. de 2014

If you're in the market for a new car, or even just thinking about it, go see Gary Huffman! Gary was extremely attentive, personable, and straight-forward. He listened to exactly what we want and strove to meet all of our wishes for our new car. We went on a Saturday during their big summer sale. Needless to say it was extremely busy, but Gary got to us quickly and gave us his whole-hearted attention and focus, as if we were the only customers there. When they didn't have the exact color and model we wanted at the dealership, he made a dealership exchange and even personally drove to pick up and deliver the car we wanted. Gary and Jerry Fisher, our finance manager, were very honest and helpful with the pricing and worked with us to get to a mutually beneficial price. We would recommend Gary, Jerry, and West County Honda to anyone looking to buy a car!

Bill

31 de jul. de 2014

Would not purchase anything from this dealership again, business manager lied about extended warranty and did not have correct paperwork for me when I went to license the car, then it took close to an hour on the phone to get that taken care of, Battery was bad from the get go which I told they would put a new one in took it back twice, service manager said nothing wrong with battery, after 8 more times of jumping it, bought a new one myself and they wont reimburse me for it even though they said they would, good luck trying to get anyone to call you back, not like the old Dave Sinclair ads, if its not right I'll make it right, no way at west county Honda.

bangbangc12

22 de jul. de 2014

Gary was very attentive, friendly, and gave us a no pressure experience. He made us feel very comfortable in the selling process. Gary was very personable and easy to work with. He was straight forward on the information provided, with no surprises or changes on the way. Gary was also very compassionate, showing sympathy to our family situation. We really appreciate this above all.

RPK14

22 de jul. de 2014

Gary Kinder, salesman, was great to deal with. He took the stress and anxiety out of the car buying process. Gary was very upfront on pricing and gave us a great deal. I would definitely recommend Gary and West County Honda.

WCHondaBuy

20 de jul. de 2014

Gary Huffman, salesman, was awesome to deal with!!! He was honest and forthright with the buying process. When they didn't have the color I wanted, he coordinated a dealer trade and personally drove to pick up the car I wanted. Only complaint I had was with Ken, the finance coordinator. He made us wait 2 1/2 hours while he finished up paperwork on another deal, even though the customer had already left, never apologizing about the wait. After waiting, we found out the car they had received was damaged. I do give the dealership credit for being honest regarding the situation and providing transportation while they located another car.

carl.mazzola

19 de jul. de 2014

I purchased my Honda Odyssey with Truecar.com and the process was easy. They had the vehicle model and color I wanted with appropriate options.

pa68

18 de jul. de 2014

We were looking for small to midsize suv for wife. Needed to have awd, satellite radio, good gas mileage, leather and wife had to like the styling. She drove virtually all of the various suvs. At West County the salesman, Harlen Gibson took us out on the lot to see a new white Honda CRV equipped the way we wanted. Wife saw a 2012 pearl white Venza and loved the styling. It had all the equipment we were looking for, was so clean it looked brand new. It was very easy to finalize negotiations to my satisfaction. The dealer took my trade-in without actually appraising it. Harlen delivered the Venza to my house and picked up our trade-in. The finance manager beat a very low rate that I had already qualified for from a credit union. All in all and excellent experience.

megan.ebinger

17 de jul. de 2014

Sure they are warm and fuzzy when they are trying to sell you something, but after you purchase - the customer service ends. I referred a friend here shortly after buying my car. He purchased for his son, so I should have received a referral bonus, but never did. I called and left messages. No call back. Within a few weeks we started noticing tire noise and took it into a shop. They told us the tires were defective and we needed to take it back to the dealership (because it was CERTIFIED) to have them replaced. We brought it in and the service guys agreed, there was no alignment issue and the tires were bad. Of course the manager Jason (who admittedly knows nothing about tires, or apparently cars in general) refused to replace the tires, and was completely rude and unprofessional -dodging our calls and trying to push us off on everyone else. Oh boy! What great managerial skills you have! Thanks for absolutely nothing West County Honda. And to those reading, I wouldn't waste your time with these people! You buy certified so that your car DOESN'T nickel and dime you! But what's the point when you are dealing with a bunch of slime balls.

cguill

10 de jul. de 2014

Bret was great from the start, I walked in with no appt., and my wife and I walked out the same day with a great new Honda Pilot. Every aspect of the Sale was friendly, not pushy, and the Sales Team dis all they could to make the Sales process smooth & friendly. I would recommend Bret & the West County staff & dealership to anyboby. Thank you for a job well done ...Chuck & Michele Guill

Dkarlinsey

9 de jul. de 2014

Bret Donaldson worked with me on the purchase of a Civic for my son. He was willing to help work through any obstacle to make it happen. I really appreciated his "can do" attitude which made an often stressful process pleasant and painless. Thanks, Bret! We love the car!

marlonstl

5 de jul. de 2014

I found the experience purchasing a car from West County Honda to be an overall good experience. In my opinion, Bob Parsons, my sales person, was a contributing factor to how I feel about the process. Bob immediately offered to assist me as I got out of my car to view cars and I really appreciated that as sometimes, the sale people don't even ask if you need help.Also, Bob asked good questions about what I would be using the car for and my price range. Bob stayed within the parameters that I set and helped me with finding a car that fit my needs. Aside from the usual give and take with negotiating the sales process, it seem to me that the dealership played it straight and were honest about the history (used car). Bob even offered to have a few paint chips touched up at no cost to me. I will visit West County Honda for my next purchase.

aamd0077

30 de jun. de 2014

I purchased a new CR-V with the help of our salesman, Austin Harris. He was courteous, honest, and very considerate of our time. Purchasing a car can be a laborious process, but Austin was genuinely concerned about making sure we were satisfied with our experience. I would strongly recommend this dealership, and specifically, buying a car from Austin Harris.

monicamorgan

27 de jun. de 2014

Our overall experience at West County Honda was excellent. Bob was very knowledgeable about the Honda Pilot, very friendly and made us feel very comfortable with the buying experience. We haven't purchased a new vehicle in about 10 years, so we weren't sure what to expect but ended up being very pleasantly surprised with the ease of the experience. I would highly recommend Bob to my friends for any new car purchase they are considering. Bob is a true asset to West County Honda.

dbehrmann

27 de jun. de 2014

Chris called me and pulled me out of my lease 1 year early and lowered my payment. If you need assistance give him the opportunity.

AnneliseC

27 de jun. de 2014

I took my car in for an oil change and walked out with a brand new Accord! I am very pleased with my purchase and even more pleased with the service from West County Honda! Bret D. was excellent to work with and made purchasing a car a great experience! Also, Joe in finance was very helpful with all of my questions and was a pleasure working with during the finalization of the paperwork. I highly recommend West County Honda and will definitely be purchasing another car from them in the future!!

jweinstein2014

25 de jun. de 2014

Everybody was very friendly, knowledgeable and helpful while I was at West County Honda. Gary Huffman was fantastic and I really enjoyed my experience overall.

DeniseMary63040

25 de jun. de 2014

Just wanted to thank Gary Huffman for his help with buying a car for my mother. He made this is stress free and did a great job helping her learn how to use all the features of this 2014 honda CRV. She loves it and I recommend this salesman to anyone interested in buying a car. Thanks Denise R.

shar0515

24 de jun. de 2014

The Salesman was very knowledgeable in answering all of my questions he took us step by step with the process and in the low periods while the process was in a lull paperwork, the Salesman was very Entertaining with the Walk Thru of the Vehicle.

reagentskb

21 de jun. de 2014

Chris took his time with me. He was very considerate and really patient. I was undecided whether I wanted to go with the CRv or Accord and he gave me time and explained all the vehicles for me. Extremely helpful!!!

nabiscogal1

20 de jun. de 2014

I worked with Chris brooks and he is awesome. No hassle or shady car sales tactics at all. If your a looking for a honda go see Chris.

Hayden1

14 de jun. de 2014

Woody was very knowledgeable and our car buying experience one of the best. He turned the dread " I have to go buy a car". To I may deal with Woody every couple of years.

M Hughes

13 de jun. de 2014

I had a good experience with this dealership in buying a 2014 CRV. They didn't have the color I wanted on the lot but made a dealer trade and I am very satisfied. The salesman, Gary Huffman , was very nice and helpful and I would recommend he and the dealership to my friends.

susantrautman

11 de jun. de 2014

Our salesman, Gary Huffman, was great to work with. No high pressure sales. Answered our questions and helped us get the price we wanted to pay. Even after the sale when we discovered that there was only one set of keys Gary contacted the previous owner and then went and picked up the extra set of keys.We experienced a couple of other issues after the sale but they were quickly resolved to our satisfaction by the service manager and by office personnel.

thednalady

11 de jun. de 2014

We are very happy with the experience we had purchasing our new car at this dealership. Everyone was very friendly and helpful. Gary our salesman was awesome! We will definitely be coming back when our need arises for another new car!

Tyhahn92

8 de jun. de 2014

Bret was helpful and I found a car that was exactly what I was looking for. I took it for a test drive and then an extended, overnight test drive the following day. I received the internet pricing which was very fair and bought the vehicle. Although picking the vehicle was easy, just be sure to remain firm against additional options being sold to you during the financing. It's okay to say no, and overall I would certainly recommend the dealer.

jlamm66

7 de jun. de 2014

The best car buying experience I have ever had! No pressure and a fair price. West County Honda beat every other price I could find in the area. I had financing secured before arriving but Joe Anton found me a better deal! I have recommend them to everyone that asks about our new car.

devries130

31 de may. de 2014

Chris was excellent at answering every question me and my mother had. He made feel very comfortable with decision. Best service I've ever had with looking into a new car.

SueLarson

21 de may. de 2014

I started online getting price comparisons. The price was the best at West County Honda. I brought my quote with me. Dylan was very helpful and showed me the fun features on the 2014 CR-V and we went for a test drive. He did not try to bump up the price and made the experience quite enjoyable. I recommend Dylan Hubler and West County Honda.

chrisanderson550

14 de may. de 2014

On our visit to West County Honda we were greeted by a great salesman, Gary Huffman! From start to finish he was professional, courteous and answered all of our questions - he even had a genuine sense of humor, this guy is the real deal! Of course we bought a car from him, he gave us a great deal and didnt keep us there all day. Please go visit this man and let him show you the hondas!

donm6060

10 de may. de 2014

Yet again another dealer, that deals in extremely high pressure! I was not even sure I wanted another car when I went in. I was allowed to drive a new CRV and then after that, they used every trick in the book to get me to buy! As in, "what will it take for you to buy now"! And even worse when I kept saying, "NO" the assistant manger came out with a sarcastic attitude! I will not even talk about the high pressure tactics, he used! Eventually I did end up buying a new CRV, but rest assured it was not from this dealer!

brewster56

29 de abr. de 2014

I have owned my first (and last Honda) for 10 months. There is never a time that I go into this dealership that I leave without some fiasco occurring. I wrote a letter to one GM and never heard from him ... but found out later he had been replaced. On April 24, 2014 I had an issue over the most ridicules thing and left the current GM (Jason Prunkard) a voicemail as soon as I returned home. To date (April 28, 2014) ... I have yet to hear from him.Here is what happened on April 24, and what I called him about ... I simply went in for a car wash as I do almost every other week for the past 10 months ... I sat in the waiting room but after about 20 minutes I got up to ask about my vehicles status. As I got up, i saw my vehicle parked next to the building. I asked the service rep what was going on and he said it was ready. No one ever came into the waiting area to announce this (as they have done on the past). I walked towards my car to hear it just sitting there idling for who knows how long - with the A/C on !! I went back to tell the rep about it, and he had no explanation why no one told me it was ready ... or how long the car had been idling. But this is very typical of what happens at this dealership.As soon as I got home I called and left a message to Jason Prunkard really just to make him aware ... but no response as I have mentioned. Try calling the dealership number at 636-391-6900 and press zero for an operator! I did that twice on back-to-back phone calls and no one EVER answered. Yet call back and press the option for new sales and someone will answer.Also, any buyers considering a Honda CRV ... mine has leather, sun roof, bluetooth, back-up camera, heated seats - BUT NO INTEGRATED GARAGE DOOR OPENER !!!. It is not even an option as I understand. I have 2 other cars from 2000 and 2002 and BOTH of them have this feature. My only solution was to take back my 80 year old mothers opener to put on my my visor. Makes no sense ... check out chatter on the web concerning this same issue.

Cass18194

22 de abr. de 2014

Excellent service. Excellent attitude. I can't say enough about a dealership that doesn't HARD SELL, making you feel uncomfortable while you try to make a very important decision. Lauren McKay responded almost immediately to my online inquiry. Her ongoing follow up felt like great customer service, not constant pressure to buy a car. I was impressed with her attitude.Dylan was great. He patiently answered all of my questions and treated me with respect. I felt no pressure at all and felt really good about my purchase. He was a pleasure to work with and I would recommend Dylan to anyone needing to buy a car.Both Lauren and Dylan followed up after the purchase. Excellent representatives of West County Honda. If the service department offers the same level of customer service, I'll never go anywhere else and I'll recommend West County Honda every time.

hendrids

15 de abr. de 2014

Jennifer Glantz provided excellent customer service - from beginning to end. We told her what we looking for and she delivered it. Jennifer was very friendly and outgoing. West County Honda should be glad to have a person like Jennifer. She is an asset to the company. She understands the customer needs and doesn't make you feel pressured.Joe in Finance was very friendly and helpful also, explaining all of the different options.

bookbike

4 de abr. de 2014

Gary was very informative and quickly adapted to our style. The process was very efficient, we walked the lot, did a drive, got the deal we wanted and signed in less than an hour. Very happy with the CRV.

robertpajero

1 de abr. de 2014

If you would like to select a dealership that you can trust stay away of this place. The service is simply awful. For three weeks after I bought a car from them I had to keep calling to find out when the car will be delivered. On the final big day when I went to pick the ar up, I left empty handed, as the ar that was waiting for me was dirty. I do not know what they did when the odyssey before they tried to deliver it to me, but it looked like it was used to transport something really nasty. The car had over 600 miles already on it. If you value customer experience go somewhere else. I did.

Ray F.

27 de mar. de 2014

Went in with a car in mind. Had a nice selection to choose from. Service was good and they worked with me on my trade value and came down on the price a bit. Look forward to the free car washes!

vidkey

20 de mar. de 2014

The entire experience, from walking in for a test drive to driving away in a new Honda Pilot, was exceptional. We really enjoyed working with Bret.

tly032599

12 de mar. de 2014

All staff were professional, provided straightforward answers and delivered a proposal and product that fit exactly what we were expecting. I made last minute adjustments to what I needed delivered, the team at West County worked very hard to provide what I was asking for and did so on very short notice.

savvy1

10 de mar. de 2014

This is the third Honda Odyssey I have purchased. The first two were basic vans, this one is a quantum leap past the other two. The electronics are amazing, and a little difficult to understand. Garland was great help in learning the system. He showed a lot of patience with my wife in learning the phone system, I really appreciate that. It turns out West County had the car I wanted, without the entertainment system in the back, we do not have kids, and the dogs really don't care about watching movies.

cedmisto

5 de mar. de 2014

Great experience! Garland was very helpful in assisting us find the best car at the best price. I ended up with a new Civic! Very Exciting.

unfit

25 de feb. de 2014

I purchased a car on Friday and the salesman was great. I got what I wanted from my trade and a good price for the new car. It took 2 hours ot get the car ready and the fuel tank wasn't full. The car was an upgrade from the car I tested and I had not driven it prior to the purchase (my mistake). Pulling out of the parking lot the car had noticable shake/noises from 30-45 mph. The car had been on the lot for 12 months so I dismissed the shake as a tire issue. The whole car had a different feel from the base model. I had the feeling that they had unloaded a defective car on me because I hadn't test driven it. Small issue but big for me. It's all about confidence in the car that's why I buy new. This place has a complete disregard for customer service. I tried to contact the dealer about my concerns and maybe work a deal for the Base model ,return or something. I entered the comunication black hole. I emailed late Sunday to get the comunication going Monday. Four emails, five calls and no response. I got the feeling they screened the incoming phone numbers and didn't answer my calls. If the phone was answered I was promise a return call from the managers. The managers never returned my calls. Later I spoke the salesman to see if an upgrade to a different car would work and he didn't return my call. With the chance of getting more $$$$ from me they wouldn't return my calls. Customer Service is about dealing with problems big and small not hiding from then. They will take your money but hope you don't have any issues. They won't want to deal with it. They won't return your calls! I'm done with these guys. All day I was having a National Lampoon Vacation moment. They sold me something I didn't want and they crushed my trade so I was stuck in the deal. One and a half days and no return call. Thankfully we have many choices for good car dealers, this is a bad one. Do not go there.

ajhartz

25 de feb. de 2014

The features of the car are incredible, particularly the safety features and the GPS. It would surprise me if another car with those features, ride and looks could be obtained for that price. It definitely helped that we bought a 2013 car in February of 2014. The salesman was low pressure about selling the car and selling options to add to the car. He answered all of our questions. After the car was sold, he recovered items we had left in our trade in. He was on time for an appointment that he made at our convenience to teach us about the car. Most importantly he spent as long as we needed explaining how to operate the many features of the car and making sure that we could operate those features.

ncr88

24 de feb. de 2014

After buying two other cars from West County Honda, I am still blown away by their customer service. We felt welcomed and walked away knowing we had got a great deal on our purchase.

kboesch

9 de feb. de 2014

As a guy whose family owns 5 Toyotas, I was very skeptical about looking at a new 2013 Civic. But Tom Wilkerson and Gary Kinder were very low key in the process so I stopped in. They gave me a deal that no one else in town was willing to come close to. I don't know which was better, their friendliness or the deal I received? I walked out of West County not only a Honda guy, but a customer for life. Keep up the great work!

hurtt555

7 de feb. de 2014

I had been contemplating getting a new pilot and when I waked in the door chris helped me and ill be honest I made the deci based off the way he was so laid back. I sincerel appreciate all the help

AnnDB

6 de feb. de 2014

Garland was very helpful in answering our questions as we considered buying a van. He negotiated a good/fair price on the vehicle. A few days after we bought the car we brought it back to have a a smudge removed from the exterior of the car and to have the remote to the DVD player looked at. When Garland realized the remote needed new batteries he said the dealership would pay for them, even after his manager originally said it would be our responsibility. We appreciate Garland going to bat for us. Joe in financing was also helpful when finding a low interest rate and in explaining the various options for maintenance contracts, etc.

triciareis

30 de ene. de 2014

We stopped in to look at used cars for our daughter. They had a Chevy Malibu that they had recently taken in on a trade. Although they didn't have it quite ready to sell, they knew it was the car we were interested in and they were flexible and they took care of everything right away. It was only 9 degrees outside and they were even kind enough to pull the car into the service bay where it was warm so we good look at it more closely. Overall, everyone was very friendly and we had a pleasant car buying experience.

tgalarnyk

28 de ene. de 2014

A personal phone call made all the difference! Bob listened to my needs and kept in contact when vehicles came available. He was patient with my buying process and even took the time to put together different financial options for buying a new car. Bob made a potential stressful experience very easy. Thanks Bob!

kwj33

28 de ene. de 2014

Chris was great he sold my fiance a car and several weeks later I came back because of his great service. I really appreciate him and all of his kind gestures.

clglaser

22 de ene. de 2014

This was the best car buying experience I have ever had thanks to the professionalism, friendliness, and honesty of Garland Dismuke at West County Honda. I would highly recommend this dealership and Garland to anyone that is looking for a new vehicle.

secondpilot

22 de ene. de 2014

I had an appointment for service and Mr. Stacy took care of it right away and was vary nice, he also explained how several items worked so Weknew better how to get advantage of the pilots features. I will continue to have our pilot serviceat West County Honda. Mo Geisler

nfisher11

20 de ene. de 2014

Easiest new car purchase I have ever gone through. Straightforward, friendly, and very respectful. I would recommend this dealer to anyone and will definitely come back.

nrandol

14 de ene. de 2014

We traveled to West County Honda from out of town and had a very strict schedule to maintain while in the area. The team at West County Honda made every effort to make the experience enjoyable and timely. We are very happy with our "new" used vehicle and I highly recommend West County Honda to anyone in the market for a vehicle!

bpatterson08

13 de ene. de 2014

REALLY ENJOYED CHRIS HE WAS REALLY HELPFUL AND GIY ME WHERE I WANTED TO BE. I FELT THE EXPERIENCE WAS TRULY EASY THANKS TO CHRIS

gohard123

29 de dic. de 2013

I was referred to Chris by my neighbors and he did not disappoint. I have bought numberous cars over the years but never had the experience I had with chris. He is by far the best Salesman in Missouri.

sthomeczek

20 de dic. de 2013

My family has purchased 4 cars from Chris Brooks at West County Honda, and we wouldn't go anywhere else! We know we are getting a great deal without being hassled or taken advantage of. We know we can trust Chris to help us decide which cars and features are the best fit for our needs--and if there is anything we don't need. He feels like family. Customer service is great and comfortable. We were encouraged to take our time and didn't have that awful buy-right-now pressure I've felt elsewhere. If any of my friends or family are looking for a car, I would send them right to Chris at West County Honda.

Lesle6457

19 de dic. de 2013

Gary provided first class customer service from the minute we walked in the door to the minute we drove off the lot. He was kind, attentive and very professional.

Chesterfield Honda

18 de dic. de 2013

After test driving and negotiating for the car I wanted, I was told at the very end that the car I wanted could not be found anywhere in the region. What they neglected to tell me is that the EXACT car I wanted was available at another St. Louis dealer, just not one that will trade with them. I understand that they didn't want me to go somewhere else, but they could have kept my respect if not my business in this circumstance. I'm very disappointed and will not be going back. I drove to the other dealer (Who had 2 of the car I wanted) and bought it on the spot.

tbnicholson

18 de dic. de 2013

This is our second new-car purchase from this dealership. Our salesman, Mike Banaskavich, was friendly, knowledgeable and helpful throughout our selection process. The dealership and finance operation is run efficiently. We left with our new car feeling very satisfied with our selection that we were treated respectfully and fairly.

3stephl

14 de dic. de 2013

Chris Brooks is very personable and knowable about the vehicles he is selling. It had been awhile since I had purchased a car and Chris was very patient with my questions. He showed me a SUV that I absolutely loved. This was a different vehicle than I initially picked out. Chris provided outstanding customer service.

kukc

13 de dic. de 2013

My car tanked on me after 270k. I came into the dealership and Chris guided me through the process. I was in and out with within an hour. Thanks a lot.

brandyk

9 de dic. de 2013

Chris was awesome I never thought I'd buy a car from a husker with me being a Oklahoma state cowboy. He helped us and listened to us throughout the process. Really appreciate all the help.

karlschmerbauch

9 de dic. de 2013

Mike was a real professional who provided us with all the information and help we needed to make a great purchase. Seek him out if you want to buy a Honda.

whales5

3 de dic. de 2013

My husband works out with Chris and it the experience couldn't have been better. He mad it simple and worked within our schedule couldn't have been better!!!

cardre

3 de dic. de 2013

We are a retunr customer to West County Honda but this was our first encounter with Brad McGrew. Brad was great to work with and he is a man of his word. We are very please with our new car purchase and we will be back. Thanks again Marlene Hume

DeAnna_Elise

30 de nov. de 2013

The service was great! I received help immediately and I didn't have to wait for hours. The salesman, Chris, was very professional and willing to answer all of my questions. He was very friendly and patient with my descision. The price of the car was affordable and low. My overall experience with West Coutny was great! It was easy for me to decide what car I wanted with the help of my salesman. If it wasn't for his patience, I don't think I would have bought my new civic! I love it so much, it is a very dependable car.

btuholske22

23 de nov. de 2013

We worked with Chris brooks at west county honda. Second car we've bought and received the same end result! Great service and great pricing!

Tyhonda

23 de nov. de 2013

Chris was awesome he has sold vehicles to my entire family he and the staff are the reason we continue to return! If you need a Honda go see Chris Brooks!!!

elaineheer

22 de nov. de 2013

Chris was great! He really believes in his product. Chris is a very engaging guy, but did not a lot of pressure on me to buy, which I appreciated. If he had put pressure on me, I would have found another sales person or even another dealer. He understands that his knowledge about Honda and his interest in the buyer will sell the vehicle. I would definitely buy another car from Chris, wherever he was.

brettrugen

21 de nov. de 2013

This was my first experience with West County Honda. It was a good experience - as I was treated with respect by a knowledgeable staff. The facilities are nice and the inventory is plentiful.

BuyingAgain

20 de nov. de 2013

This is the third Honda I purchased from Mike Banaskavich at West County Honda in St. Louis, Missouri. Mike is a local St. Louis guy who treats his customers like friends. No pressure. No silly car sales person talks. He adds value to customers if they are not educated with Honda products, but does not bore you with the sales details if you are knowledgeable.

patricialarge

18 de nov. de 2013

Chris was an amazing help we were looking for a Mini van and he found us the one that fit our family best. Thanks again for all the hard work!

Austim13

17 de nov. de 2013

Our first visit was confrontational toward buying a new car since the car selected was given a $4000 premium over the list price. However, a second visit where a lease trade-in was offered resulted in a deal in favor of the dealership. Then our salesman offered us the new car at list price, and the deals were made. The best part of the purchase was the financing that occurred over less than two hours (compared to 3-4 hours in four previous purchases from this dealership). The finance terms were at market interest rates that were very good even compared to some dealer rates. Overall, we rate the experience as "5."

sultan1453

15 de nov. de 2013

Bret Donaldson described the features of the 2013 Honda Civic Si Coupe fully and provided me with useful information. After test-driving the vehicle, we arrived at an agreeable purchase price, and the final documentation was finalized in a timely manner. I'm quite pleased with my new Honda and appreciate Bret's professionalism.Manny Agah

alexperry

11 de nov. de 2013

Awesome, the best and easiest car buying experience I've ever had. Not a Honda customer by any stretch, but will definitely be coming back for our next car purchase.

chenning02

5 de nov. de 2013

I bought a new Honda a few months ago and Gary was very helpful. I walked out with the price that I want to paid for the car and couldn't been happier. Also, the staff were very friendly.

Loveless1919

31 de oct. de 2013

Traded in my crv and Chris made it so easy. I wanted to lower my payment on a certified car he made it happen. 2nd car I've bought here.

Huskerhonda

31 de oct. de 2013

Chris was very easy to work with, loved the fact that he played for Nebraska, made it that much better to buy a car from a husker.

candid87

31 de oct. de 2013

The entire staff at WCH was great. We have bought all of our Hondas from there and have never been disappointed. The staff has always treated us good and fair

Thegift1

31 de oct. de 2013

Chris was amazing. We went to another dealer first and they wouldn't give us what we needed. Soon as we came into the door within 10 min we had agreed to pricing and Chris was going to get the exact car we wanted and needed. Thanks!

coffeetyme55

26 de oct. de 2013

Everyone at the dealership was friendly.Our salesman was the best and never pressured us. I like that!! He tried severa l times to get the cost to what we could afford and did the trick! That day I was so impressed with his ability my daughter and I both boufgt a car. For boyh of us it was our first Honda purchase. And I know it won't be my lst!! Dell Gerber

Zoey123

25 de oct. de 2013

Amazing customer service anwsersed every question I had quick easy and was a great experience buying a car Chris brooks was great ask for him when you stop by

greghammond

24 de oct. de 2013

I recently went in for a free service clinic. Everyone at West County Honda was very friendly and professional. I appreciated the thoroughness of the diagnostic information they provided, enabling me to determine the maintenance service required for my 2006 Honda Odyssey.

lazydog111

14 de oct. de 2013

Came into the dealership with every intention of looking at a new crv. However Mr. Brooks was so awesome he turned me into a buyer the same day. Not pushy at all just made me comfortable and really wanted to purchase from him

Ducati97

12 de oct. de 2013

Chris was very pleasant throughout my entire process of buying a new civic. I agreed to numbers over the phone came in and there was no BS when I arrived. Easiest car deal ever!!

tdawg9292

10 de oct. de 2013

Chris was amazing from the beginning, he constantly followed up with us and was so easy to deal with. Very professional and classy. I would recommennd him to anyone looking for a vehicle.

Mflyer

9 de oct. de 2013

I bought a car from Chris months ago, this time around my son was in need of a new van for his new addition to his family so of course I turned to Chris again, and again he got me a great deal, and made my sons purchase simple easy and quick

tferg123

7 de oct. de 2013

Purchased a 2011 Honda Pilot EX-L from Bret. Overall Experience was very good. Price on purchased vehicle was good, price on trade-in could've been higher but I conceeded because I didn't really feel like dealing with with trying to sell it myself. Bret was very helpful and courteous. I would want to do business with him again in the future. Thanks!

cardre

6 de oct. de 2013

WE ARE A RETURN CUSTOMER TO WEST COUNTY HONDA AS OUR PREVIOUS EXPERIENCE WAS FAVORABLE. SINCE WE WERE IN THE MARKET FOR A NEW HONDA WE MADE A RETURN VISIT. WHEN WE STEPPED OUT OF OUR VEHICLE WE WERE GREETED BY BRAD, AND FIRST IMPRESSION WAS THAT HE WAS VERY FRIENDLY AND OUT GOING BUT NOT OVERBEARING OR HIGH PRESSURE. BRAD TOOK THE TIME TO SHOW US SEVERAL VEHICLES THAT WERE WHAT WE WERE LOOKING FOR. WE HAD DEBATED ON BUYING ANOTHER CIVIC BECAUSE OUR SON IN LAW SELLS NEW CARS AT A LOCAL DEALERSHIP ALSO, BUT WE WERE NOT AS COMFORTABLE WITH THE TRACK RECORD OF THE BRAND OF NEW VEHICLES THAT HE SELLS. WE PURCHASED OUR NEW 2013 HONDA CIVIC THAT SAME DAY AND BRAD MCGREW MADE THE "DREADED" NEW CAR PURCHASE EXPERIENCE FUN AND PLEASANT. THANK YOU SO MUCH!

cplatipodis

4 de oct. de 2013

I've purchased many cars in my lifetime and this experience with Mike at Honda was outstanding. Extremely knowledgeable about the car, very patient, understanding, friendly and extremely professional. I bought a different car than I originally went to see and Mike was instrumental in understanding my needs, what I wanted and matching up my preferences with the right car for me. I couldn't be happier. The sales manager and Mike worked with me on the purchase price which turned out to be excellent. I would recommend Mike Banaskavich and West County Honda without reservation. Truly an enjoyable experience. Thanks Mike.

staceylgerber

1 de oct. de 2013

Garland and all of the guys at West County Honda were awesome! They worked nonstop to assist me in making the right decision! I left feeling confidant in my choice and have already recommended them to other people.

DaveWestbrook

29 de sep. de 2013

Reasonable service during the purchasing process. Absolutely horrible customer service after the sale. Purchased a used certified vehicle. Was satisfied with the vehicle, pricing, etc...After the sale, had a few questions regarding the warranty and a missing accessory on the car (set of headphones). My wife called the dealer (3) times and each time was dumped in someone's voicemail with the assurance of a call back. Never received a call back. If buying a car from them, you will most likely be fine as long as you have absolutely no expectations of any sort of service or help after the sale.

Too Trusting

27 de sep. de 2013

My wife and I purchased a low milage 2006 Accord LX from them in Oct 2009 at a very reasonable price. As we were closing the deal, we were offered an extended warranty for $2138 that would cover repairs for 4 years or 100K miles. I'm usually very skeptical of these 'add-on' warranties and usually decline, but the dealership was offering a 100% Money Back Guarantee if no claims were filed against the extended warranty. I reasoned that if the car needed major repairs, the warranty would come in handy. If no repairs were ever needed, we would get our $2138 back. Seemed like a safe idea. WRONG! As the 4 year period of the guarantee was appraoching, we contacted the dealership to verify the conditions for receiving our money back. On paper, we were required to show up at the dealership in person (no-problem), still own the car (we still do), and have no repair claims against the warranty (none needed). At first, the dealership passed us off to the extended warranty company. We called the dealership again and explained to them the money back guarantee was made by the dealership and not the warranty company. The Business Manager, Jaime Burkhard, told us that the dealership that made the guarantee was Stephen Vincel Honda and that the dealership had since changed hands to West County Honda. In short, the new dealership would no longer honor the guarantee! If we wanted to pursue this, he reccommended that we get a lawyer. This was very dissappointing! I realize $2138 isn't a huge sum of money and no lawyer would touch this for free. I also had problems with their logic behind not honoring the guarantee. If I owed $2138 to Steven Vincel Honda, would West County Honda not expect me to pay? If a painter had painted the Stephen Vincel Honda showroom for $2138 just before the sale, would West County Honda be expected to pay? When one business purchases another business, don't they purchase both assets and debts? If the buying business gets to pick-and-choose which debts they will honor that seems to be a pretty sweet deal for the buying business. In the end, we expected West County Honda to 'do the right thing'. They did not and we are dissapointed. Please be careful when dealing with them so you don't get cheated as well.

carlynivison

27 de sep. de 2013

Chris and the team at West County Honda was great to work with in the lease of a Honda Civic. They worked with me to find a price that was do-able and had great customer service! Harley helped crunch the final numbers to something that worked for me. I cannot talk highly enough about the team! They were funny, personable, service-oriented, and willing to go the extra mile! I would highly recommend working with them for your next purchase and/or lease!

courtneycheers6

27 de sep. de 2013

Chris was outstanding he put in so much work in order to get me to where needed to be. I really appreciate al the work!

success1985

26 de sep. de 2013

I've been searching for a great car deal for months and finally ran across Mr. Brooks. He was awesome and very knowledgeable about my new Honda purchase. When I drove off the lot I was completely satisfied and was absolutely certain that I had made the right choice!!!

fatboy5926

22 de sep. de 2013

The absolute best car salesman in Missouri. From the moment we spoke on the phone Mr Brooks was so profession. He continued to follow up with me through the process and basically sold the car to me over the phone. Great Work WCH

ellisa88

21 de sep. de 2013

Awesome buying experience. We have also had wonderful experiences with the service department. All of the staff make you feel at home. They have a great kids play area and also offer complimentary cookies, pop corn and drinks.

tbrashe1

19 de sep. de 2013

The wife and I showed up late at 8pm last night to check out a gem: a low mileage 2012 Odyssey. We had negotiated a price with Dave Doetzel via email prior to the visit, so all of the heavy lifting was taken care of by the time we had showed up and Garland Dismuke showed us around the vehicle. He was very helpful and demonstrated all of the features to my wife and I while our our 3 young, exhausted, hungry, and impatient kids jumped all over us, him, and the car.We decided to buy the vehicle and my wife and I tag teamed the paper work with Garland while the kids hung out in the play area. NOTE: the place has more TV's than my local sports bar. The whole process went well past closing time and many of the guys had to stay late - they were very hospitable and kind about it.Jon Wyatt helped us get all the numbers and financing taken care of. He did a great job covering everything.Mike Terreri was perched up at the desk making sure everyone was focused on making us feel at home.Kudos to West County Honda, we highly endorse them and will travel the 45 minutes out of our way (passing two other, closer Honda Dealers along the way) in order to do business with them again. Like all of the scheduled maintenance, for example.

matt k.

16 de sep. de 2013

I've had, not only the worst car buying experience but the worst customer service experience ever with these guys. Long story short, these guys were selling a used car that was in no condition to be sold. And on top of that, they DO NOT RETURN PHONE CALLS! When I was test driving the vehicle, I noticed a slight rubbing or whirring noise from the rear left tire. They assured me it was probably just a rotor or brake pad rubbing and I, seeing as how they had just serviced the vehicle, gave them the benefit of the doubt and ended up making a deal for the car that night (Friday night). They provided me with a "We Owe You" slip and told me someone would contact me to bring the car in that week. I ended dropping the car off on Thursday of the following week. After waiting in the waiting room an hour and a half, the service tech came and told me they were going to be put me in a car because they needed to keep mine. He mentioned it was more serious than they thought, some sort of problem with the rear differential. He told me himself or the used car manager would get in touch with me later in the day. The day goes by, no call. I wait until Friday after work, still no call so I pick up the phone and call. The service advisor tells me he gave everything over to the used car manager, not sure why, and he would be calling me shortly. Again, no call that night. I call back on Saturday, rather frustrated, trying to find out what's going on. The gentleman that picks up the phone in the service department tells me I need to talk to Nikki. He puts me into her voicemail of course... fortunately she calls me back shortly and tells me they sent my car to a transmission shop to see if the rear differential needs to be replaced or rebuilt. She says she will call me that day (Saturday) or Monday at the latest. Of course, she does not call either day. I call Monday after work and get put into her voicemail. I call back later that same night, upset, and get bounced around to a number of individuals. I finally get in touch with the original service advisor who tells me they're supposed to hear from the transmission shop by Tuesday (next day) at noon and they would be in touch with me shortly after. I get a call Tuesday afternoon from the service advisor and he says they're going to rebuild it and it should be done by Thursday or Friday. I get a call late in the afternoon Friday saying its now going to be Tuesday before its complete. I'm livid. I call the dealership and ask for the sales manager and get voicemail of course. I explain in my voicemail my frustration and that I would really like to discuss returning the vehicle (not unreasonable at this point, in my opinion) and as of Monday morning, I have not been called back... of course. By the way, my salesman was nice enough to deal with during the buying process. He told me if I had any problems after the deal, to let him know and he would go to bat for me. I called him the day after I dropped the car off to see if he could help find out what's going on. He told me as soon as he got into work that day he would find out what was going on. I never heard from him, even after I called and left him a voicemail Friday evening. One of the most basic tenets of customer service is to call your customer back when you say you're going to call them back, something this dealership has consistently failed to do. Also, I'm not sure if they were naive about the condition of the car or hoping the customer was, either way this has been a nightmarish used car buying experience. By the way, I'm writing the review a week and a half after dropping my car off and I still do not have my car back. At this point, they have had it for longer than I have, as the owner of this vehicle.

M. Kelly

16 de sep. de 2013

STAY AS FAR AWAY AS POSSIBLE. I've had, not only the worst car buying experience but the worst customer service experience ever with these guys. Long story short, these guys were selling a used car that was in no condition to be sold. And on top of that, they DO NOT RETURN PHONE CALLS! When I was test driving the vehicle, I noticed a slight rubbing or whirring noise from the rear left tire. They assured me it was probably just a rotor or brake pad rubbing and I, seeing as how they had just serviced the vehicle, gave them the benefit of the doubt and ended up making a deal for the car that night (Friday night). They provided me with a "We Owe You" slip and told me someone would contact me to bring the car in that week. I ended dropping the car off on Thursday of the following week. After waiting in the waiting room an hour and a half, the service tech came and told me they were going to be put me in a car because they needed to keep mine. He mentioned it was more serious than they thought, some sort of problem with the rear differential. He told me himself or the used car manager would get in touch with me later in the day. The day goes by, no call. I wait until Friday after work, still no call so I pick up the phone and call. The service advisor tells me he gave everything over to the used car manager, not sure why, and he would be calling me shortly. Again, no call that night. I call back on Saturday, rather frustrated, trying to find out what's going on. The gentleman that picks up the phone in the service department tells me I need to talk to Nikki. He puts me into her voicemail of course... fortunately she calls me back shortly and tells me they sent my car to a transmission shop to see if the rear differential needs to be replaced or rebuilt. She says she will call me that day (Saturday) or Monday at the latest. Of course, she does not call either day. I call Monday after work and get put into her voicemail. I call back later that same night, upset, and get bounced around to a number of individuals. I finally get in touch with the original service advisor who tells me they're supposed to hear from the transmission shop by Tuesday (next day) at noon and they would be in touch with me shortly after. I get a call Tuesday afternoon from the service advisor and he says they're going to rebuild it and it should be done by Thursday or Friday. I get a call late in the afternoon Friday saying its now going to be Tuesday before its complete. I'm livid. I call the dealership and ask for the sales manager and get voicemail of course. I explain in my voicemail my frustration and that I would really like to discuss returning the vehicle (not unreasonable at this point, in my opinion) and as of Monday morning, I have not been called back... of course. By the way, my salesman was nice enough to deal with during the buying process. He told me if I had any problems after the deal, to let him know and he would go to bat for me. I called him the day after I dropped the car off to see if he could help find out what's going on. He told me as soon as he got into work that day he would find out what was going on. I never heard from him, even after I called and left him a voicemail Friday evening. One of the most basic tenets of customer service is to call your customer back when you say you're going to call them back, something this dealership has consistently failed to do. Also, I'm not sure if they were naive about the condition of the car or hoping the customer was, either way this has been a nightmarish used car buying experience. Specific people I would highly avoiding... Brian (Service), Mark (Service), Nikki (Service), Corey (Used Car Sales), David Hesse (Sales Manager). By the way, I'm writing the review a week and a half after dropping my car off and I still do not have my car back. At this point, they have had it for longer than I have, as the owner of this vehicle.

MattKelly

16 de sep. de 2013

STAY AS FAR AWAY AS POSSIBLE.I've had, not only the worst car buying experience but the worst customer service experience ever with these guys. Long story short, these guys were selling a used car that was in no condition to be sold. And on top of that, they DO NOT RETURN PHONE CALLS!When I was test driving the vehicle, I noticed a slight rubbing or whirring noise from the rear left tire. They assured me it was probably just a rotor or brake pad rubbing and I, seeing as how they had just serviced the vehicle, gave them the benefit of the doubt and ended up making a deal for the car that night (Friday night). They provided me with a "We Owe You" slip and told me someone would contact me to bring the car in that week. I ended dropping the car off on Thursday of the following week. After waiting in the waiting room an hour and a half, the service tech came and told me they were going to be put me in a car because they needed to keep mine. He mentioned it was more serious than they thought, some sort of problem with the rear differential. He told me himself or the used car manager would get in touch with me later in the day. The day goes by, no call. I wait until Friday after work, still no call so I pick up the phone and call. The service advisor tells me he gave everything over to the used car manager, not sure why, and he would be calling me shortly. Again, no call that night. I call back on Saturday, rather frustrated, trying to find out what's going on. The gentleman that picks up the phone in the service department tells me I need to talk to Nikki. He puts me into her voicemail of course... fortunately she calls me back shortly and tells me they sent my car to a transmission shop to see if the rear differential needs to be replaced or rebuilt. She says she will call me that day (Saturday) or Monday at the latest. Of course, she does not call either day. I call Monday after work and get put into her voicemail. I call back later that same night, upset, and get bounced around to a number of individuals. I finally get in touch with the original service advisor who tells me they're supposed to hear from the transmission shop by Tuesday (next day) at noon and they would be in touch with me shortly after. I get a call Tuesday afternoon from the service advisor and he says they're going to rebuild it and it should be done by Thursday or Friday. I get a call late in the afternoon Friday saying its now going to be Tuesday before its complete. I'm livid. I call the dealership and ask for the sales manager and get voicemail of course. I explain in my voicemail my frustration and that I would really like to discuss returning the vehicle (not unreasonable at this point, in my opinion) and as of Monday morning, I have not been called back... of course.By the way, my salesman was nice enough to deal with during the buying process. He told me if I had any problems after the deal, to let him know and he would go to bat for me. I called him the day after I dropped the car off to see if he could help find out what's going on. He told me as soon as he got into work that day he would find out what was going on. I never heard from him, even after I called and left him a voicemail Friday evening.One of the most basic tenets of customer service is to call your customer back when you say you're going to call them back, something this dealership has consistently failed to do. Also, I'm not sure if they were naive about the condition of the car or hoping the customer was, either way this has been a nightmarish used car buying experience.By the way, I'm writing the review a week and a half after dropping my car off and I still do not have my car back. At this point, they have had it for longer than I have, as the owner of this vehicle.

miller89

15 de sep. de 2013

Dylan was very friendly and was willing to answer any questions I had about purchasing my Acura TL. He even let me bring the car back to get it detailed a week after I bought it. Thanks again Dylan.

Mflyer

12 de sep. de 2013

I was calling to set up service and my call was constantly bounced around for about 10 minutes. So of course frustration built up. I finally got an advisor by the name of pebblis who listened to me as I went on about how horrible of an experience I was having. She remained friendly and listened to all my complaints and took the time to make sure all my problems were taken care of before she got off the phone. I TRUELY appreciate her patience and understanding

gmhaake

11 de sep. de 2013

I just purchased a Honda Accord from Bret Donaldson at West County Honda. Bret was great to work with and went out of his way to make sure I got what I wanted. I sent him emails on Sunday and his day off thinking he would answer when he returned to work, however, he responded to my questions during his time off.There was no negotiating, they started lower than I planned to begin.This was the easiest car purchase I've done.I will be recomending Bret and West County Honda.The service was oustanding.GMH

twnsx2

11 de sep. de 2013

My overall impression of West County Honda was a good one. They made it simple and painless for us to get a good deal, and to get it done quickly. I love my new Odyssey!

helencrump

11 de sep. de 2013

This is the third auto I've purchased from West County Honda in the past two years. Bret Donaldson was friendly, helpful and efficient. He assisted with auto analysis (without being intrusive) and review. My son and I went on a test drive (alone) with the chosen vehicle, and had a wonderful opportunity to review the car's performance and features. The finance office guy was cheerful, efficient and incredibly speedy for this tedious task. I'm a loyal customer. Bret Donaldson sealed the deal, and we all went home happy.

CrystalSchneider

9 de sep. de 2013

Mike Banaskavich was our sales person, he was extremely friendly, knowledgeable and committed! He gave me his card with his cell number I assumed that was a "sales" thing. I got my car and we needed a few things addressed. They called as promised to set up my service appointment to address the "we owe you" items we discussed prior to the sale. I got the call 2 weeks later to bring it in. Although there were some serious issues with the Service Department, Mike answered his cell when I called him at 7:00 a.m. with the concerns I had with the service department. Mike not only answered my call before his "working" hours he also made calls to get my issues addressed and called me back. I was beyond impressed with Mike and I think WCH is very lucky to have stolen him from Mungenast!The Service Department needs a lesson in Customer Service & Fulfillment. My car was supposed to be detailed, few other things (front end related) addressed and another part (I Broke ) fixed during it's 4 day stay at WCH. Needless to say I went to pick up my car Monday after being called Saturday that it was ready to find that not only did they say it wasn't ready but they couldn't locate my keys. I waited 45 minutes to find out that someone had taken it to get some "finishing touches" so it wasn't lost nor mia just left hand not talking to the right. Either way I pull out of the lot in my beautiful car (they detailed the out side) just to realize they didn't fix the thing I had broke and nor did they detail the inside. I was extremely disappointed. They had my car (Odyssey Touring Ellie) for 4 days gave me their loaner (thankful but it was a serious down grade from my car) either way asked several times during my car's stay if it had been detailed. Was told yes over and over. Even with cost estimates on the part I broke and approved the charges for to be fixed. Anyway after the long drawn out ordeal mind you all of this "service" stuff happened today. I called and spoke to the Service Manager he was beyond helpful and apparently his guys just need to take a page from his book. He offered to come get my car (45 minute drive away) and fix it completely in 1 day. He also will bring it back to me. Now that's customer service. So although I did have a very bad experience with the service department initially I must say they're really trying to make up for it and the sales team (Mike Banaskavich) is beyond impressive! Between the service manager Brian and Mike they beyond met my expectations. I was really dreading this whole must fight for it to be right thing, but I'll say this it wasn't much of a fight they cared that it wasn't right! Impressive!

dohrmann77

9 de sep. de 2013

Brad did a great job coming up with options for me as I traded in a leased Pilot and purchased a new Pilot. He was knowledgeable and friendly. A great job overall and a very satisfying experience for me.

Mike1228

9 de sep. de 2013

Great time buying this van. we got the price we wanted and all the options we wanted as well! Our sales person Dennis Olson was a great help the whole time!

idcg13

8 de sep. de 2013

The sales consultant was accommodating and flexible during the entire purchasing process. We were looking at several cars and he delivered upon our every request. He was friendly and courteous, though sometimes preoccupied with other customers, but great to work with overall.

uknowit

7 de sep. de 2013

We couldn't be more pleased with the treatment we received while purchasing our brand new Pilot :) Tom was quick and helpful over the Internet and his price was less than the competition. He was an absolute pleasure to deal with! Thanks to the Internet dept. and thanks to Gary Kinder in sales for having the car ready! He really knew his stuff! Thanks guys! We will be recommending the dealership to our family and friends in the future!

W.filsaime

7 de sep. de 2013

Mr. Brooks helped me and my family with our new odyssey. This was easily the absolute best car buying experience I've ever had. We agreed to pricing over the phone and came and picked up my new car. Go see Chris Brooks he is awesome!

Junior.filsaime

7 de sep. de 2013

Chris was highly knowledgable about the Honda brand. He was attentive and listened to everything I wanted and needed in my new vehicle. He gave me all the info that I needed and didn't press me at all to buy a new vehicle. Great experience.

paradsecar

5 de sep. de 2013

By far the best sales experience I have ever had. My salesman, Chris, and I did all the negotiation of the price on the phone and it only took a few minutes. He called and asked me what I wanted and what my trade in was, and what price I was expecting. The purchase and trade-in price were exactly what Kelly Blue Book and NADA said they should be and we wrapped up the negotiation over the phone in minutes. He even offered to take a deposit for the car over the phone since it was not yet at his store but I elected to come in and do it in person. Once at West County I even changed my mind about the color I wanted and Chris happily found the one I wanted, which happened to be in the process of being built. Over the next couple of weeks Chris sent me text messages on a consistent basis to let me know where the car was in the process, even going as far as taking a picture of the shipping manifest and texting it to me. Once the car was in he set it aside, I came in and test drove it, and took it home in almost no time. Chris was extremely friendly, laid back, communicative; basically the opposite of what you would expect from a car salesman. I would recommend him to anyone buying a new Honda. I've bought a lot of cars in my life and it's rare to have a good sales experience, but Chris made it happen.

gotigersgo

5 de sep. de 2013

I had phoned ahead of my desire to buy a car and gave them the information on the vehicle I was trading in. When I arrived at the dealership, I was greeted by Woody and through the whole process, Woody never [pressured me and was always listening to my needs. After receiving the offer, I shopped at four other dealerships, Bommorito, Napelton, Frank Leta and Frontenac. West County gave me the best deal - "the out the door" (OTD) price without trying to sell me all the add-ons, such as: Fabric guard, paint sealant, 2 yr. maintenance, etc. They never pressured me into buying the car with the add-ons like the other dealers did. One even went so far as to not even put in writing what they were offering as their price, without me first agreeing to make the deal.I can not say enough about Woody's attention both before the sale and after the sale when I called for several questions after I received the car.If you would want a n environment with no pressure and someone who will do their best to make the best deal, see Woody at West County Honda!

Mstarks

2 de sep. de 2013

I bout a Honda pilot from mr brooks and he was honest, courteous, and seem to really enjoy his job. You find a lot of salesmen who just want to sell a car and make their money but you have those like mr brooks who enjoy their job and show their passion in it. I will be buying my next vehicle from him.

MHarris86

31 de ago. de 2013

Well, I went into West County Honda looking for a new well priced Honda accord. What I got out of the deal was great service by Chris Brooks and a new Honda Accord. He was very patient with me and he did his best he could do to watch me drive away from the lot in a brand spanking new Accord. All I have to say is, I'm sending my family and friends to West County Honda if they want a great deal on a Honda and superb service to match. Thanks Chris, you're the man!!

VCraft88

31 de ago. de 2013

I had no idea what I was getting myself into during the car buying process. I've been to many dealerships over the past month and my experience at West County Honda was by far the best. Not only was the staff helpful but the process was a lot less stressful than what I had previously experienced at other locations. The staff was efficient, knowledgeable and made sure I was comfortable with my purchase before leaving in my new vehicle!

2Margie

29 de ago. de 2013

Mr. Brooks was very professional and respectful of our budget when working with us. He answered any questions we had about the vehicle we purchased ( Honda Fit 2013). I have given his name to several family members and friends that are car shopping. He is currently helping us find a vehicle for our son. We own three Honda vehicles and are on our way to our fourth. Mr. Brooks is the employee that every company dreams of having represent them.Thanks,Margie Faller314-604-8972

DavidRashleigh

29 de ago. de 2013

The experience was painless and concise. Bret was knowledgeable about the dealer inventory and the vehicle. He was extremely helpful and courteous with us and made the purchase selection and process comfortable. We would recomend him to anyone looking to purchase a new Honda.

Brooke!! <3 Love my Honda Cr-v!!

28 de ago. de 2013

I got what I wanted for my trade-in, I paid what I wanted for the car I bought, and it was a very easy process. It was a nice experience and I would recommend West County Honda to anyone who is looking for a vehicle. They are very nice people and very easy to get along with. I worked with Lee and he wasn't pushy, he was just helpful. I inquired about a vehicle online and I received a quick response via email. They didn't harass me about when I was coming in and everything was very laid back and easy. My vehicle I purchased needed 2 new tires and the dealership was more than happy to put them on for me, with no fight or trying to find a way out of it. The guys (& 1 lady) in the service department were all very nice and they got my car in and out in the time they said they would. I had a good car buying experience (which I didn't think existed at this point considering every dealership in Columbia, MO- I.e. Joe Machens, & Bob McCosh, told me that I was crazy for what I wanted for my trade in and the vehicle I was looking for didn't exist.) Thank you West County Honda for showing me that my car buying experience can be easy & stress free!

Moore1200

28 de ago. de 2013

Mike was friendly, pleasant and very accommodating from the moment he greeted us. He answered our questions and worked diligently to ensure that we were comfortable and satisfied. It was obvious that enjoys helping people and worked hard to create a positive experience. We would recommend Mike and the staff at West County Honda.

anagel41

26 de ago. de 2013

I got a new '13 honda civic for a great price and it was a quick easy process. The entire experience was good and I would recommend West County Honda

hinkdon

25 de ago. de 2013

Dylan did an awesome job addressing our concerns and made the negotiation process smooth. The car was prepared great, we will be enjoying it for years.

MoJoe

24 de ago. de 2013

We worked with Sales Consultant Garland Dismuke, who was great. He was the high point of our visit to the dealership. He was very knowledgeable about the vehicles, was helpful in showing us anything we wanted, and treated us with respect (even our kids, who had a good time climbing in and out of the vehicles). He was pleasant to work with and had no pressured approach. He answered all our questions and explained everything to us as we went through the process. I would definitely recommend working with him. He made purchasing a car about as pleasant as it can be.

Erickson12

23 de ago. de 2013

Super easy process to lease a new vehicle. I'd test driven the car earlier, picked out the color and e-mailed that selection to Bret. He did the rest. When we came in to finalize the lease and pick up the vehicle, we were out in less than 20 minutes. It was the easiest, most convenient process we had ever gone through in getting a new vehicle. I would recommend Bret and West County Honda to anybody looking for a great deal with no hassles.

Janiebrinker

23 de ago. de 2013

Brett had a lot of patience and was very professional. Would buy another car from him. He gave me much information regarding the vehicle I was interested in.

LSmyth

22 de ago. de 2013

I gave Bret all 5's because he was extremely helpful and made the experience wonderful! He made buying our car easy and we really appreciated that. Bret was great to work with and we would recommend him to any and all our friends and family!

Daverandolph

22 de ago. de 2013

Bret was extremely helpful during the purchase of our Honda Accord. He answered all of our questions and responded to our emails in an extremely timely mannor. Sincerely,Dave Randolph

tanchar

19 de ago. de 2013

I went to West County Honda with the hopes of purchasing a Honda CR-V during the summer clearance sale. Although Dylan Hubler was busy helping other customers, he made time to help not only me, but also my dad and my fiance. At 7pm at the end of a long day, Dylan pulled not one, not two, but three cars for all three of us to test drive. Hours went by, way past closing time, and Dylan and the rest of the West County Honda team, including the manager and Dave, but especially Dylan, were there to help us negotiate and select the perfect car for me. I left the dealership that evening completely satisfied with the customer service, the attention we received from the entire team and Dylan's personal attention. That evening we bought a Honda CR-V and the possibility that my father would buy a Honda Accord. The Honda Accord that my dad wanted was not currently at the dealership. The next day, Dylan called me personally to let me know that my Honda CR-V was ready to be picked up. He also informed me that he personally went to pick up the Honda Accord from separate dealership so that my dad wanted and drove it back to the dealership so that my dad could simply test drive the car. There was no guarantee that my dad was going to buy the Honda Accord at that time and Dylan still went to the separate dealership, drove the Accord back to West County Honda, just so that my dad could test drive the car. Because of Dylan's thoughtfulness, and the sincerity of all of the sales consultants at West County Honda, my dad bought a brand new Honda Accord.We are so happy with the service we received at West County Honda and would highly recommend any person looking for a new car to visit West County Honda and work with Dylan Hubler. You will not be disappointed!

Azh215

19 de ago. de 2013

Chris was a great salesperson. Personable, easy to work with, and actively tried to get the best price for us. After looking around at many other dealerships, we found that it was best to work with Chris and the West County team.

2011BMWgirl

19 de ago. de 2013

I was referred to the dealership by a friend of mine and meet by salesman Dennis Olson. Dennis was very polite, informative and very knowledgeable on the car I purchased. He made sure that I was in the car that I wanted and worked the deal until I was happy. Dennis made the experience in purchasing a car a very easy process and stress free. I have to say this was the best car purchasing experience I have ever had. Thank you Dennis for working with me. You did a fantastic job and I am very happy. I love, love, love my car!

pulliam314

19 de ago. de 2013

Dylan made our buying experience a great one! Wish more dealerships would employ guys like him. We love our new CRV and would recommend friends and family to buy their next car from Dylan.

tmcordova

18 de ago. de 2013

Very happy with the quality of the sales process and the speed of the finance process. We had been looking for a Jeep for our son but after Garland Dismuke provided the safety details on the CR V, my wife and I were convinced this was the right vehicle for the safety of our two boys going back and forth to school and sports events. As a person also in the service business, I understand to importance of NPS and would certainly "recommend to my friends & family" the West County Honda dealership - Ellisville, Missouri.

Aesn78

15 de ago. de 2013

Dylan Hubler was awesome and helpful both at the dealership and on the phone. He is extremely knowledgable and friendly! He picked a beautiful car for me!

kamegari

15 de ago. de 2013

It was a great experience purchasing our new Honda Civic EX-L. Bret was very helpful and friendly. He was very patient and took the time to make a good deal and made sure we were satisfied with the purchase. I would definitely recommend my friends and family to visit the dealership and in particular recommend Bret.Thanks!Kame

Billpac

14 de ago. de 2013

Our visit to West County Honda was great from the beginning. We were greeted by a friendly but not pushy sales staff, who determined what we wanted and did everything necessary to find just the car that met our needs. The value given for our trade-in met our expectations, and the finance & insurance process was clear and helpful. I give the team at West County Honda the highest rating, and would not hesitate to recommend them to family and friends.

fosterkile

14 de ago. de 2013

Mr. Brooks was amazing from start to finish. I explained ti him what i was looking for and what i wanted to pay he made it happen immediately. Great salesmen

glaese

13 de ago. de 2013

Chris was very easy to work with. I would have rated quality of work higher except for there being a significant delay in obtaining keys for the vehicle. Other than that, Everything was great!

katyhutchins

12 de ago. de 2013

I had emailed the dealership because I was interested in test driving a car on their website. Ciara called me and emailed me right away to set up the appointment. Chris Brooks then called me right away to discuss what I was looking for, etc. He said that he would have to car up front, and ready to go for our test drive. When we arrived at the dealership, the car was indeed up front and ready to go. Chris was very helpful and friendly. He took care of all of our questions, and was very efficient in taking care of the paperwork, etc. We did decide to buy, and then met with Joe, who took care of all of the paperwork. Everyone was very friendly, and it was a relaxed environment. We felt very happy with our experience at West County Honda, because we got exactly what we wanted at a fair price. Plus, they took care care of us quickly. I would definitely purchase a car from this dealership again.

mbshattuck

9 de ago. de 2013

Chris was great, extremely courteous and helpful! We will look forward to more business with him in the future! From the time i asked my first question through the whole process he was quick to get things done, didn't pressure in the least, and was a pleasure to talk with.

milholland27

8 de ago. de 2013

Brad did a great job working with me on the purchase of a used vehicle and the trade of my previously purchased Honda Pilot.Great job overall.

Bogeyfree

8 de ago. de 2013

Dylan did a wonderful job patiently working with two demanding customers searching for a vehicle to tow behind their new motorhome. He was very knowledgeable and guided us through a lot of possible choices. Highly recommend him.

Gilm11

7 de ago. de 2013

It was great working with Dennis! We didn't go in to the dealership planning or expecting to buy (we just wanted to see an Accord with black leather interior) but working with Dennis was a pleasure and we are now proud owners of a new Honda Accord.

glj249

7 de ago. de 2013

Arrived at West County Honda desperately needing to replace my old vehicle. I wanted to look at used civics. Because Hondas have such good resale, Dylan showed me the difference between used and new wasn't very much. Plus, the payment for the new one suited me just fine. First car I have ever bought off the showroom. Better yet, first new car purchase. Thanks everyone at West County Honda.

dhmorto

6 de ago. de 2013

Dylan meet us with a smile as soon as we got out of our car. We knew which used car we wanted having spent Sunday looking at several dealerships. Dylan made sure the car we had selected would not be seen by other perspective buyers until we were had our finances in order later in the day. In many instances Dylan had an answer for any question we might have had before we had a chance to ask him about a certain feature. We would return to this dealership and would be sure to ask for Dylan.

dd4z7

5 de ago. de 2013

Chris was great assisting us with a used civic. We appreciate his service. He was really knowledgable of the vehicle. Thanks so much for helping us.

btuholske22

5 de ago. de 2013

I had been working with Chris for awhile. He was very patient and allowed me to make a decision on my own. Gave me a great deal

Labare995

3 de ago. de 2013

Did not expect to buy a vehicle this early in the year. Dylan showed me how low the rates were for the Fit this month. We got the car we exactly wanted with the service we exactly wanted. Thumbs up to West County Honda.

bdysart

3 de ago. de 2013

Worked with Brad (sales Mgr) and Chris Brooks. Top notch service and attention to detail. Its our 3ard lease with this dealership and have always been satisfied with the great quality of people and service!

jkleiss

1 de ago. de 2013

Made the experience very easy and painless. Staff was friendly and helped us find the vehicle that we were looking for and got us the best deal possible. Will definitely be back

kcbon1

30 de jul. de 2013

I went in with the sole purpose of just test driving a car to see if I like it and walked out with a new one 2 days later. The staff at WCH are so professional yet personable it was a no-brainer to buy from here. Even after visiting another local Honda dealer WCH was able to match everything the other dealer offered and the rest is history. I HIGHLY recommend working with Bret Donaldson as he was the most straight-forward and courteous salesperson I have ever dealt with (and trust there's been quite a few over the years). I will definitely be back and will recommend WCH to anyone looking for a new vehicle.

plefka

28 de jul. de 2013

This was the best experience in buying a new car that we've ever had. The people were courteous, knowledgeable, and made us feel comfortable in the car buying experience. We would recommend the dealership and sales people to our friends.

Boob

26 de jul. de 2013

The sales staff gave me written authorization to have repairs made to the used car I bought so that there was no confusion when I went to the service dept for the needed repairs as West County Honda is a very large place. None of the sales or service people were upset with me for asking so many questions.

jm12

25 de jul. de 2013

Dylan had to jump through some serious hoops to get us the car we wanted. He was a really nice guy, and I would recommend him to others for future purchases.

hawknuto12

25 de jul. de 2013

Bret was very helpful during our experience at West County Honda. He took time to show our daughter how all of the mechanisms work in the car and helped her set up some of the Bluetooth connections. He was very courteous and explained everything well and in a way that we could understand the leasing process. I would definitely do business with him again.It was a pleasureable experience for leasing a car and we are going to remember this when it comes time for the next one.On a side note - a week earlier we had an issue with our Honda CRV and John in the service department was most helpful. I couldn't be happier with his service.

Daved123

25 de jul. de 2013

I would not recommend this Honda dealer. I do not typically write reviews but disappointed in my experience at this dealership and wanted to share my thoughts. The sales rep and I agreed to the price on a 2013 Honda Odyssey EX-L w RES, my trade 2010 dodge caravan in addition to weather mats that sales rep had agreed to throw since he said he couldn't waive the $199 administration fee. I had signed his deal sheet, however, after a few minutes he came back and told me he couldn't throw in the weather mats which retail for $200 Honda retail (probably less than $100 at cost). While the sales rep said he was sorry, I was confused and frustrated as I thought we had a deal...since this was a young sales rep, I wanted to give him the benefit of the doubt. However, the management team could have handled this better. First, I'm shocked they wouldn't throw in $100-200 floor mats for a customer with young kids whom will be buying many cars in the future. Second, I would have purchased the vehicle if management would have just made any type of effort to come over and talk to me. They could have said sorry about the misunderstanding but you are getting our best deal. Management never talked to me...they made me feel like my business wasn't worth their time or effort.Think twice before working with this dealer.

AngieStelzer

23 de jul. de 2013

We selected this dealership (out of three) due solely to our Sales Rep, Brett Donaldson. Brett was very friendly, easy going, and exhibited a "just like us" attitude. He was very competent and knowledgeable about all things Honda, but not overbearing in the least. We would highly recommend Brett to anyone in the market for a new Honda vehicle.

wdhurd

23 de jul. de 2013

We were very pleased with our new Civic purchase. The customer service was excellent. We were greeted in a positive and pleasant manor. Marcus and John were terrific! Marcus' knowledge of the cars is wonderful.He presents the each vehicle in detail and has an exact answer for any questions you have about that particular model. Very informative. John is definitely on the top of his game! He brought us in and discussed all options. He put us in a good frame of mind. His knowledge, patience, and commitment is greatly appreciate. We are very satisfied with our choice of vehicle. Our experience was stress free and very satisfying.

jcl255

22 de jul. de 2013

I was very pleased with my purchase and the help I had making it here. Shawn walked me through why I needed to know and I am glad I had his assistance

Annalawless

22 de jul. de 2013

My dealer treate me well an sold me a wonderful car the costumor service was great and everyone was friendly i would recomend this dealership to anyone who needs a car

msmith14

22 de jul. de 2013

He was extremely friendly and seemed to understand what I was looking for and was able to find me a great deal fast. I would highly recommend going to see him and getting his help in buying a car.

Mariah63034

22 de jul. de 2013

I really enjoyed my experience at west county Honda. I got a good deal I feel like on my civic and my salesperson Shawn was very nice to me made sure worked with my financial situation to get me the car loan and payment plan I wanted

demolady42

19 de jul. de 2013

I received excellent customer service. All employees were knowledgeable, friendly, and treated me as a valued customer. This is my first purchase at this dealership, and I would definitely recommend this dealership.

Mflyer

19 de jul. de 2013

Chris made my car buying experience a great one and I love my civic. Thanks for all your help. Its greatly appreciated. I will definitely be back for my next purchase and will spread the word

sallyhhanson

19 de jul. de 2013

Bret was very helpful in helping me find my CRV with the features I wanted and worked with me on the price. He is a positive and knowledgeable salesperson, as is the sales manager at West County Honda.

whitecar1

13 de jul. de 2013

I am usually nervous, while purchasing a new vehicle, but Dennis Olson put my mind at ease because of his friendliness and his self confidence in knowing the features of the Honda Accord. Dennis rode with me while I gave this car a "demo trial". He chose the perfect area to test a car's capabilities. The road was not only hilly, but it was also a curvy path. I was sold on this car after driving a very short distance - I wanted to own "THIS CAR". I experienced some problems with the window tinting on "MY New Car", but Dennis Olson insured that it was completed - not in a timely manner, but the time factor was not under his control. At this time, I am now......having difficulty receiving " MY TITLE". Dennis is advising me of the progress of the title every few days.Dennis is a professional, caring and hard working salesaman. He puts a customer at ease knowing that he is an individual you can trust. I rate him an A+.Joyce Terwilliger

Rod_Borowiak

12 de jul. de 2013

Dylan was a super sales representative that greeted us when we walked into the dealership with a smile and a hearty handshake. Polite, helpful and knowledgeable on all the information he disclosed to us. Not only did he answer all of our questions and concerns but also met all our needs. Will recommend him to our family and friends and my son will be dealing with him to purchase a new car. Overall a great experience and left with a car that the whole family agreed upon. A++ 5-star recommendation!

tonycmo

12 de jul. de 2013

The price of the Honda Accord EX-L sedan was quoted on-line and was VERY attractive. My sales consultant, Bret Donaldson, was attentive and knew his product well. There was the usual "haggling" over trade-in value of my 2004 Toyota Camry but a mutually agreeable compromise was eventually reached. Delivery and checkout was prompt and efficient. A small bobble concerning the delivery a service booklet was handled by Bret when he personally brought it to my door. That's the something extra that impresses with a customer.

Wife2b

12 de jul. de 2013

Thanks to Bret my fiance and I have a brand new civic and got it for a great price and with a smile! Thank you so much from both of us ...and our future children thank you for such a safe car! Awesome job and we will be coming to Bret at West County Honda for our next car!

jgcurtin

11 de jul. de 2013

I visited the dealership with the intention of reviewing several models of Honda for purchase in the Fall of 2013. Mr. Brown was the Sales Associate that gave us the information on the 3 models that most interested. He then took us for a test drive in a new Accord and gave us a comprehensive explanation of the vehicle's performance and features. He then spoke to us about a purchase if we liked the Accord and gave us the value of our CR-V for the trade-in. He was totally professional and very knowledgeable in our discussions. Confident in his product without being overly aggressive. He made a reasonable case for the purchase that was agreeable. West County appears to have a young workface that can speak intelligently about the new technologies on their new vehicles. Good dealership and selected a high quality salesman in Joshua Brown.

asml6661

10 de jul. de 2013

5 Stars for this dealership!Mr. Brooks has worked hard with me on finding the car i needed! He's excellent! Good Business always goes along with good commitment.I'm glad to work with my saleman and the dealership!

kellymcd3

9 de jul. de 2013

Dennis Olson was friendly, with an upbeat attitude and extremely knowledgeable about the Honda CRV. When I returned to the dealership to pick up my new car, Dennis took the time to personally walk me through, step by step, each car feature. Thanks Dennis for a wonderful experience!

Bgallina

9 de jul. de 2013

I had a great experience purchasing my Honda Accord from West County Honda. Jory was a great salesman to work with- I felt like he listened to what I needed and was patient working with me. This was my first car purchase, and I will be sure to recommend him and be back in the future!

tmichaeln

8 de jul. de 2013

Dylan met us at door and was very enthusiastic and friendly. We just wanted to see colors of new Accord. We were not ready to make a decision. After spending time with Dylan my wife and I decided to buy from him. He was knowledgeable about his product and sincere in his efforts to satisfy my wife's needs (it would be her car). My wife is uncomfortable in buying cars but Dylan did a great job in working with her.Overall, a very satisfactory visit and purchase decision. Hats off to Dylan Hubler.Joan and Mike Neubauer

huebnersr

6 de jul. de 2013

Marcus was not pushy, and considerate. I liked working with him. He offered help and seemed knowledgeable of the vehicles we were looking at. Will recommend him.

gjohnosn

5 de jul. de 2013

The Very Best....Chris Brooks is the best I have had as a sales associate. This was the 4th I have bought form him and referred family and friends to him.

Heather927

4 de jul. de 2013

Coming to West County Honda was the best, stress free experience we have ever had buying a vehicle. Dylan made it a great experience! We will definitely recommend West County Honda and Dylan to friends and family. Dylan went above and beyond for us. Thank You! Heather and Tom Hall

JackelynMartinez

3 de jul. de 2013

Dennis was very Knowledgeable of the product/features for each car model, he explained everything in detail and got me to buy the Honda Civic brand new. He also followed up with me to make sure everything was good, overall it was a very good experience and I recommend West County Honda and of course Dennis to all my friends that are looking to buy a new car.

mmerck1

2 de jul. de 2013

We had a wonderful experience at West County Honda! This dealership had outstanding customer service and a very helpful staff all around. I didn't expect the process to be so easy, but it was! We were able to get a great price on my new CRV and an interest rate better than expected! I would highly recommend West County Honda to anyone looking for a hassle free car buying process.

Lyndastamper

1 de jul. de 2013

Our sales man was Chris brooks. We were totally happy with him. The first vehicle he showed us was exactly what we were looking for down to the color inside and out. Couldn't be happier. Thanks to Chris and west county Honda for such great service. You made what could have been a bad experience into a positive one. Definitely will recommend your dealership.

CraigEly

1 de jul. de 2013

Dylan Hubler was great to work with and helped me get into the car I wanted quickly at a great price. The buying process with him was easy and contained no hassles or surprises. I have already recommended him and West County Honda to a few people and expect I will continue to do so. The finance process was also no hassle and quick, which I really appreciate. I will visit him again when my wife is ready to trade in her CRV.

Jamil9

1 de jul. de 2013

Just bought another car at West County Honda!! I got my CRV at a great price and just as important was the excellent service I received. They were able to get me a very LOW interest rate, much lower than any bank. The car was delivered and spotless! I am very hard person to please and I would not buy a car at any other place than West County Honda.

Jazf

28 de jun. de 2013

I loved working with Don, I didn't have a car he came and picked me up. We agreed on pricing, but the finance people came and tried to switch me to a new car. I would have bought a car from there had they not done that. We were ready to purchase and had already been approved for the amount.

bb5253

27 de jun. de 2013

Repeat buyer from this dealership. Always pleased with the service, that's why we keep coming back. Dylan Hubler (new vehicle sales) was very pleasant to work with. Will recommend him to any friends interested in a Honda. Don Marischen is always pleasant to work with in Service.

Reeder

27 de jun. de 2013

Dennis was extremely helpful when we were deciding to purchase our new car. He worked with us to find exactly what we needed and took time to make sure everything was perfect. Thanks!

laureneeliz

25 de jun. de 2013

Lee did a great job. I had a few constraints that he worked with for me and was great at helping me find the car that best fit my needs. I could not be happier with my purchase. I LOVE my 2013 Honda Civic and am grateful to Lee for all his help throughout the process!!

LuckyShells

23 de jun. de 2013

We were greeted by Dylan within a few minutes of entering the dealership. He was friendly and polite and was able to answer all of our questions. This was the 3rd car dealership that we'd visited within a few weeks' time, and my husband and I really appreciated how Dylan was easy going and not pushy or aggressive. It really spoke to his character when my husband asked him why we should buy a Honda over its competitors and Dylan flat out refused to bad mouth the other car brands! We bravely brought two children with us to look at cars that day, so when they became hungry and tired and ready to go home, Dylan offered to let us take the car out to eat so we could get a better feel for it and even told us we could take it home to make sure it would fit in our garage (one of our concerns.) What service! We returned about an hour later having decided that we probably wanted to purchase that evening, as long as we could find a vehicle with the upgrades that we liked and for a price we knew to be fair. My husband and I had been researching cars and prices and knew what would be a fair price and what would make us happy. We were so pleased when we started talking numbers to learn that Dylan genuinely seemed to be on OUR SIDE, wanting to make us happy and not just make the most money possible off of us! I really appreciated the fact that he wasn't pushy at all. The process of buying a car always takes time, and unfortunately because we had to take time to grab dinner, we ended up keeping Dylan, the sales manager, and the business manager from the financing department past closing time by over an hour! We felt so awful that we were keeping them late, but they were all so nice about it. I couldn't believe it! I'm not sure I could have been so nice after being kept at work that late, but it definitely made our car buying experience that much better. Everyone was so nice to my children and hospitable to me and my husband the entire time. Sometimes it's the little things. I am SO happy with my new car and will definitely recommend this dealership!!

Aprilee

23 de jun. de 2013

From the first step of me filling out an online credit application and getting a call back within 10 minutes to the moment I walked out the door with the keys to my new car, everyone was incredibly professional and helpful. A friend purchased a car from them 5 years ago and recommended them and I would recommend the dealership and Chris Brooks to anyone looking for a new or used car.

mdgalvin

22 de jun. de 2013

Bret is a great salesperson and helped me out a lot. I would recommend anyone to come and talk to him. Even when one of the car's tires went flat 2 days after I leased it, he helped me to get it fixed.

ddstone

19 de jun. de 2013

The process of purchasing our Honda was very comfortable. No pressure was applied to accept a price we didn't. Options were explained well and again there was no pressure when we decided not to purchase any. Similarly, extended warranties were offered but no pressure was applied when we decided against any of those. When we need another Honda we will shop at West County Honda first.

branch03

17 de jun. de 2013

We were in the market for a new vehicle and had already test driven several other makes and models. Before committing to what we thought we were going to buy at a different maker we thought we should at least test drive the Honda CRV. West County Honda was a pleasant encounter and we were glad we made the decision to try the Honda CRV. Our sales rep...Dylan Hubler was great. He was more than happy to pull out of their inventory exactly what we were looking for in color and options. He wasn't pushy and gave us our space. He was able to answer all our questions and the whole process didn't dragout , which we REALLY appreciate! We love the new CRV and are looking forward to all the extras that we recieved with the car, ie car washes, oil changes, free details, etc. Would highly recommend Dylan Hubler and West County Honda!!

tsteele2002

16 de jun. de 2013

I went into West County Honda with my brother on Saturday 6/15/13 looking for a reliable used vehicle in my price range. We went there first and looked around and although I found a car I was interested in, I wanted to see I could find a better deal elsewhere. My brother and I went to a couple other dealerships and decided to return to yours. I found everyone at West County Honda to be extremely friendly, helpful and professional without being pushy. Upon returning, I had the privilige of dealing with Bret Donaldson. Bret went above and beyond to make sure I found a good reliable vehicle in the price range and with the other specifics I gave him. Although the vehicle I was originally interested in was more than I wanted to spend, Bret was able to find a vehicle that met all of my criteria and had it inspected and detailed and ready for me to take home the same day. I would DEFINITELY recommend West County Honda to everyone, especially if they get the opportunity to work with Bret Donaldson!!! I went looking for a vehicle because I HAD to, not because I wanted to and Bret made it very pleasant and painless. Thanks for everything Bret!

SeanTyler

16 de jun. de 2013

As I Walked In To Honda I Was Greeted With A Warm Welcome, Very Friendly Service, And Great Quotes On Cars, And Good Advice On A Car Option!

smcarter

13 de jun. de 2013

Lee Van Rokel is a great salesman, courteous, patient, and split his time evenly among customers. We liked the Accord over its competitors and West County Honda worked with us and gave us a good deal. We had a great experience with the dealership including Lee. I recommend this dealership over others. I was not necessarily looking for a Honda, but the car proved itself and Lee helped sell it.

dougsiebert

11 de jun. de 2013

Don made the car buying experience very smooth and relatively easy.He was able to answer all my questions regarding the car we were interested in.I appreciate how he valued my time and didn't make me sit around waiting for answers.I would buy another car from him and from West County Honda. My brother has bought 2 cars there in the last 14 months as well.

Jandis

7 de jun. de 2013

I found a car online I wanted to view. I called to discuss it with the dealership. They emailed me every day until I found time to drive the 20 minutes to their dealership during my lunch hour. Before I left, I called and confirmed the model which only had 17 miles and the price. When I got there and looked at the car, it had over 700 miles with obvious wear and the sales manager gives me a higher price! I told him I had a price over the phone that was over $1000 less. When I called later to discuss the difference, I got some story about the Internet people quoting a different model. Whatever. Then, the sales guy suggests I log a complaint on their website and maybe I'll get my price. Seriously? I will never waste my time with this dealership again.

Medpatterson

7 de jun. de 2013

West County Honda makes buying and maintaining a car a pleasant experience. I was treated fairly and had all the options explained clearly. All my question were answered clearly and in full. I will work with West County Honda and Woody Blossthem again when the time comes to purchase another car and would recommend both to a friend.Mark Patterson

Loretta1245

6 de jun. de 2013

I came in on the promotions they were having. I wanted a 2012 crz that was located in cape girardeau. Don talked me into a different one that was actually cheaper! He provided the best car buying experience that I've ever had. When I asked about my spare key they made me one right there and ordered my manuals as well. Thank you guys very much.

Siboy

3 de jun. de 2013

The salesman was great to work with. There was no back and forth over pricing like other dealers did to me. I offered him a price he counter offered a little higher than what I said. It was the best price by far. I was agitated with the finance department because they promised me an interest rate and called a week after I went back to Ohio and said sorry you have to take a higher interest rate or return the vehicle. Only down side to my experience was with that department.

Rgarthesr

31 de may. de 2013

Chris was informative without being a high pressure Salesman. We drove the CRV and Pilot several times. He offered a 2012 Pilot (new) at a very good price for us. He is knowlegeable and honest. I recommend him to everyone.

ccc298

31 de may. de 2013

Brandon was a great sales person. He listened to our needs and worked with us to get the deal. His friendly personality tied with his knowledge allows him to sell in a low pressure way. Brandon makes you feel comfortable, and you feel like he is being honest with you ever step of the way. I would recommend Brandon Schell for anyone looking to purchase a Honda. Brandon also had excellent prompt communication after the sale when we forgot our garage door opener!

traceyvanp

30 de may. de 2013

I am writing another review to counteract my other one.Like I said in my previous review, we were told that the paperwork would arrive in "a couple of days", instead it took two weeks! We were just about to call the dealership and ask what the hold up was.It said on the paper that we would have 30 days to register the vehicle for license plates. I went a few days after I received the paperwork, leaving work an hour early and waited at the License Office (everyone knows how fun that is). The safety and emissions performed by the dealer was EXPIRED! Not even 30 days after the purchase of the car!To say the least, I am livid.Quality of work is ZERO.And since I had to call three times to get to a person, only to be sent to voice mail twice, the Customer Service now receives a zero.

DEClow54

30 de may. de 2013

The absolute BEST auto purchase experience we have ever had. Chris, Anya, and John were great. Friendly, honest, no surprises. The deal went exactly as promised. We will be going there for all of our service and future purchases. Highly recommended. A++++.

traceyvanp

24 de may. de 2013

My husband and I test drove at least 20 cars before we came to West County Honda. The Toyota Rav4 they had was exactly what we were looking for all along: it was exceptionally clean, well taken care of, brand new tires, a one owner car, and just perfect for us. Dylan Hubler was a great salesman, he wasn't too pushy like the typical dealerships; letting us look at the car and test drive it ourselves. When we liked the car and wanted to purchase it, he worked with our budget. The process was easy, not stressful, and we left in our new car.While we were waiting for a rep of Honda to approve the paperwork, Dylan went to the gas station nearby and bought us drinks. That's a rare kindness!I'm rating a "Good" on the quality of work because we didn't receive the title in the mail until a full 2 weeks later, when they said it would only be a couple of days, and there is room for improvement in the waiting time at the dealership.

asianzking

24 de may. de 2013

I recently bought a 2013 Honda Odyssey Touring from West County Honda, and it was a great experience overall. I dealt with Chris Brooks, who is a super friendly salesman that I've ever met. He listened to my needs, respected my choices, and worked to find the right car for me. Usually you would find all salesmen to be in pressure-oriented mode when it comes to selling, but my experience there was never like that with Chris and the crews. Nevertheless, I came in with an EXL in mind, but I drove out with a Touring model, which i'm very satisfied with. Hey Chris, if you're reading this, remember to text me back about the extended warranty coverage, thanks.

Denap

21 de may. de 2013

This is a new experience for me,as I am newly divorced. I have never had to take care of my CRV before and Craig went above and beyond to help me so much! He set me up with a loaner car for the day and called me to update me on the progress of my CRV. He really is my hero,as being a single mom I had no idea what to do,and he took care of everything for me. I am so very happy with your dealership, this is the only place I will go!!!!!!!!!!

stevesears

21 de may. de 2013

Very nice people, efficient negotiations, didn't spend all day there. I know I got a great vehicle at a fair price. Felt very satisfied driving off the lot!

agoeke

20 de may. de 2013

Christopher Brooks was very attentive. He seemed to care about putting our daughter into the right car for her. He wasn't over-bearing, which was a good approach for a sales person. Mr. Brooks seemed to be willing to do whatever he could to fulfill our needs -- as if he were on our side. It made for a great experience.

ramamrd

20 de may. de 2013

Good experiences . 1. Very professional team at west county Honda. 2. First found this dealer ship through autotrader.com. approcahed through phone, Stephany from Internet saales department helped in finding the good deal of 2012 New Hond accord SE. 3. even though they are in clearence sale , some of the dealers are not even come down the price, but this dealership they offered me a very good price. 4. I went to dealership one day later to pick up my car. 5.There the consultant , Joshua Brown ( very good guy - had great experince with this guy during the car test drive + other documentation work ). 6. he went beyond his limits to collect the additional details that I needed , even after one month of selling the car, he helped me in getting the documents that I needed. little concerned :1. Only one concern for me is, Too much negotiation went on aditional accessaries which I am not interested much..2. Finance offered to me is littel higher end ( 1.99 %) any way I am going clear that fatser than expected. This is not that Big issue Final conclusion 1. Good experinec buyting new car at WEST COUNTY HONDA. 2. Jashua bronw, an amazing person. helped me a lot. Thanks to the team.Ram.

kfaulhab

20 de may. de 2013

Really pleasant experience. I was dreading buying a new car but Jory was incredibly helpful--explaining everything without being pushy and making sure that I knew all of my options. He really went the extra mile to make sure I was happy. I found a fantastic car and got a great extended warranty plan through John, who ran through all the details and didn't make me feel rushed even though we were nearing the end of the day. I highly recommend both of them, and West County Honda overall.

southernsouthern

18 de may. de 2013

Bought a new Honda ;buyer BEWARE they will slip the "extras" in on you and jack up the price! Autobutler, service agreement etc... Got home after deal and still remorseful and feeling like I was taken to the cleaners. The staff is friendly and nice, but felt like things were a little too "slick" for me and now I am the one that is paying for it. Had a loan for lower percentage and they said Honda could do better so thought I was getting the 0.9% until I got in on the deal it was for a higher percentage, I would have appreciated a heads up before the whole deal was done about what they found out before all the paperwork was done. Just saying ..............I won't be back.

dorjoo

14 de may. de 2013

Great service. Found car that was looking for for good price, they filled my tank like i asked :)I highly recommend this dealership for others

Cooverte

7 de may. de 2013

Our sales was very courteous, knowledgeable and fair. They answered all our questions and presented options.The purchasing experience was hassle free and the price/value relationship was very good.

Erickson12

3 de may. de 2013

Needing to lease a car, we went to Bret Donaldson at West County Honda an had a great experience. We had never leased a vehicle before, but Bret walked us through the process to make sure we completely understood all aspects of the lease. We were extremely happy with Bret and would recommend him to anyone without reservation.

blinomaz

3 de may. de 2013

We found the best internet pricing with West County Honda. Our salesman is Dylan Hubler...who made buying an Accord Sport, a professional and personable experience. I feel I received a fair trade-in price and the end cost was within my budget. The car wasn't immediately available in the color choice...but later that night, we received his call, saying a car was located and the car would be ready for pick-up the next day. Dylan was there to explain every step of the procedure and covered all the details of the car before I drove away. Dylan will be recommended to family and friends as " the man to work with." Barbara L.

loggy87

2 de may. de 2013

Dennis was fantastic to work with. I came in with a specific need and that need was met. He gave me the time to change my mind and find the best vehicle for my needs. I would recommend Dennis and West County Acura to anybody. I will certainly be buying a car from them again in the future!

Alafull

30 de abr. de 2013

I originally went in to look at a Honda fit. After changing my mind in the middle of drafting the papers, I decided I wanted a Honda civic instead. I felt like no matter what decision I made, I was in good hands. Dylan was so patient and informative-he worked with me for almost 10 hours spread over two days just to make sure I got the car and deal I wanted! They really worked with me to get the value I needed on my trade in and a monthly payment that I felt comfortable with. The car that I got was a deal-lower price, great mileage, great condition.

Elliot

30 de abr. de 2013

I have bought numerous cars in my lifetime and have dealt with all types of dealers but I have never had as good of an experience as I have had at West County Honda. After dealing with some VERY rude people at a different dealership I decided to take my business to West County Honda with a very specific car in mind. I called ahead and they already had it waiting for me sparkling clean like new when I arrived. After the test drive we started working on the paperwork and it was a super simple friendly process. I actually even ended up getting more for my trade than I thought I would. I would definitely recommend their sales department and since I have been getting my car serviced through them as well the same goes for service Just top notch all the way around

lovemycivic2013

28 de abr. de 2013

Had a wonderful experience. This is the second car I have had since working with Shawn. He was extremely helpful and was very professional. Thanks again West County Honda!

drmunden

27 de abr. de 2013

Greeted upon arrival to the dealership. Car that I was interested in was in good shape and reasonably priced. I received excellent service and the negotiations were friendly, low pressure negotiations.

dankdoo

27 de abr. de 2013

The transaction was so smooth and easy. This was probably the best car transaction I have ever had. Follow-up service has been just as great. I would recommend this dealership to anyone!

Melanded

26 de abr. de 2013

Dylan, as well as Harley Wyatt, treated me and my wife with kindness and professionalism. The entire purchasing process was a great experience for both of us.

GoCardinals

26 de abr. de 2013

I was a little hesitant buying a pre-owned car from a dealer rather than a private party, however I am very glad I visited West County Honda. I dealt with a salesman by the name of Joshua Brown. Joshua has only been there 4-5 months, however he was truly a pleasure to work with. He was honest and straightfoward and turned what sometimes is a painful experience into a positive one. I also had interaction with their service department to answer some questions I had and their Service Director (Todd) took the time to meet me on the sales floor to answer my questions. We closed the deal two days ago and drove the car home last night. Even though it was a pre-owned car they had it detailed to look brand new - full tank of gas as well. I'll have no issues shopping there again when the need arises.

ketb221

25 de abr. de 2013

I went into the dealership today for an oil change and after speaking with Bret for a few minutes about my options with my leased car he gave me some great options on a new CR-V I am very happy with the out come.Karen

johnboka

23 de abr. de 2013

Have bought 3 Honda CR-Vs from this location. We have been very pleased with the product. Service has been great and courteous. We recommend this dealership to all our friends.

Ollie45

22 de abr. de 2013

Dylan did a great job with the sale of this Accord. I would buy another car from him anytime. He was pleasent, knowledgeable and represents your company very well. Thanks

Heather11789

19 de abr. de 2013

So, I went to is place knowing what car I wanted. I did all my research before I even entered a dealership. Justin and Brad were able to give me an okay deal based on my credit. They were both very friendly. Justin was easy to talk to and there were no awkward silences during waiting periods (such as credit check). I can't say much else about their sales tactics because, like I said, I already knew what car I wanted and came in telling them what I wanted to test drive and eventually purchase. Overall, it was a good experience.

pspeiser

19 de abr. de 2013

Our experience at West County Honda was great. Dylan Hubler answered all our questions about the CR-V in the dealership and during our test drive. Dylan was very attentive and kept us updated during the process. Eric Davis was very friendly and provided all the information about the costs that we needed to decide to purchase. The entire process was smooth and easy.

venessal

15 de abr. de 2013

The entire staff was friendly and helpful when I was shopping. My sales man Jory was professional, helpful, and educated on the vehicles. He gave great service.

Jeanette

14 de abr. de 2013

Best auto purchase experience ever! Salesman (Chris) very polite, considerate, patient. Had been tempted to go to other south county dealer, but that dealer showed their colors by bad mouthing West County Honda. My years in sales says that if that's all you have to put up against your competitor it's because your competitor does it right! Did exactly as they promised, made the entire experience a joy. Way to go! Know where the next Honda will come from!

katiplank

12 de abr. de 2013

I had an awesome experience at West County Honda when purchasing my car. Dylan was very precise in asking questions to find a car to fit my needs, wants, and expectations. He asked questions about the smallest details that are sometimes overlooked. He found exactly what I was looking for and out. Harley was pleasant and very helpful during the finance process, and got me a lower interest rate and payments than what was originally expected. Everyone on the floor was very nice and I didn't feel pressured as soon as I walked in the door to purchase a car nor did anyone try to push a particular car-- it was all about what I wanted and staying in my budget.

michaeltinnin

9 de abr. de 2013

I came to the dealership on a busy Saturday afternoon. Despite being involved with two customers already, Woody took the time to give us the keys to test drive a Jeep Wrangler that had seen online. Woody allowed us to keep the car for the afternoon. From our initial greeting, I sincerely appreciated his laid back attitude. I didn't feel pressured to purchase the car and Woody treated us with respect throughout the car buying process. When I was unable to reach an agreement on the price with Woody's colleague, Michelle followed up with me and we were able to negotiate on a price the following day. I traded in a Honda Element and the the whole process was very smooth. Woody even came in on his day off. For the most part, I was pleased with the financing process as well. Harley was able to beat the interest rate that was initially quoted to me by a credit union, however, I was mildly annoyed by his attempts to manipulate me into adding on things that were not necessary for a used car with only 16,000 miles. He made a couple of comments during the process that I did not appreciate at all. All in all, I would recommend this dealership. Ask for Woody!!

khogarty

1 de abr. de 2013

Great experience purchasing an awesome vehicle. Shawn was very professional and went the extra mile to help us. This was our 5th Accord & 7th Honda purchase - such great vehicles it is almost impossible to consider anything else. Shawn is great & the service dept. Is always excellent. Great cars, great sales help and a great dealer!

TimDwyer1

29 de mar. de 2013

Eric Davis introduced us to Bret Donaldson and it was smooth sailing from there. Bret was informative, friendly, fair and honest.....all characteristics that we truly appreciate. We had no intention of buying a car when we walked into the dealership, but Bret, Eric (sales manager) and Bill (owner) truly wanted and worked hard for our business. As with any negotiation, there was some give and take, but in the end we landed at a level that was acceptable for all parties involved. A true win-win situation and we are off to a very good start of what will hopefully become a long-term relationship with the dealership. If you visit West County Honda, be sure to ask for Bret. You will not be disappointed!

Mdaesch

26 de mar. de 2013

Eric worked hard to make sure we were happy. We bought a new 2012 Honda Pilot, and so far we are pleased with our purchase.

Kcordia

25 de mar. de 2013

We had a great experience at West County Honda. We showed up at 8:00 pm on a Wednesday night and Jory was very accommodating. We knew exactly what we wanted and he helped us get it. He also helped get us a fair price on our trade in. Jory was very well informed on the features of the Odyssey and answered all our questions related to the vehicle. Jory also has followed up with us after the sale to make sure we were happy with our van and if we had any additional questions. We will buy again from Jory and West County Honda!

Honda loyalist

25 de mar. de 2013

I was a customer at West County Honda when it was Vincel Honda. Had all my service done there on several Hondas. Vincel treated us great, and took care of us. Gave West County a try on both service and buying another Honda in the last year. In the service department it was as if they had no idea what they were doing. Couldn't answer basic questions, disorganized, and completely unaware they had been gifted so many of Vincels old customers. Awful service experience...I'll never go back despite having several Hondas. Went in to buy another Honda and salesman was clueless. They had at least a dozen salespeople standing around like vultures. For the next week we got 2-3 calls/day from a different salesperson. I'm stunned how these people ruined a great dealership. I refused to buys a Honda because of these people. I bought a different brand down the street. It was a bad experience right out of a movie. The sad part is I love Honda and I so badly want west county to be good but they are horrific. I really hope I'm wrong.

sjkraus62

28 de feb. de 2013

Justin was very informative and was able to answer all of our questions. We felt extremely comfortable during the sale due to he was not pushy at all. This was a great experience at this dealership because everyone knows it can be stressful buying a new car.

jc1256

27 de feb. de 2013

Purchased used RAV4 for son who is finishing grad school in another town. Told sales person this was what we were doing. Also told finance mgn and even purchased extended warranty in son's name. Windshield was cracked and sales person said they would set up getting it repaired, but to go ahead and take vehicle home. Did not hear back and after 6 days called around 9 am. Asked for sales person. Receptionist said she did not know anyone by that name. Asked if anyone else, transfered to voice mail. Called back asked for live person. Receptionist said I was yelling (wife sitting next to me said I was not and I know I did not yell) Again sent to voice mail. By that afternoon no return call. Called again, finally got sales manager whose answer was that he didn't know anything about cracked window and they could just expect us to repair. Finally said he would check with finance mgn and sales person both of whom I said knew about window. Did not hear back afte hour called again and sales mgn said he had called into both. Called back again around 4 pm was told he got hold of finance mgn who confirmed windshield and we made appointment to have windshield fixed next day. Having used glass replacement companies before expected it would take a hour or so, but when I got there was told it would take 4 hours or so, that they use a 3rd party glass company and would have to call him to let him know I was there. Why is was not set up at the appointment time unknown. I had to wait until fixed. Took car to son in Kansas City (5 hour drive). Several days later son called to say windshield was leaking. Called sales person who said that it wasn't their problem and I was making him angry. He said he would call me back but when I asked if he had phone number he hung up. Waited several days and did not hear back so called service dept. Spoke with Mark and explained windshild leaked and was in Kansas City. He said he would contact glass people and get back to me. 5 days later called back having not heard from Mark. He said he had been out for several days and would follow up. 5 days later having not heard back called again. Answer was glass people had not called him back. In discussion Mark said something about a Honda and I reitterated that it was a RAV4. He said he could not find a RAV4 under my name and I told him my wife and I had purchased together and she kept her maiden name. He said why didn't I tell him that before. Answer was that purchased in both name and I had no way of knowing that they entered it in their computer under her name. Mark said he would try glass people again and after asking several times how long it should take to get an answer he said when glass person called him back. Good new. Mark called back 20 min later and said he got glass person and wanted to know when car should be in St Louis next. I again explained it was in Kansas City and I did not expect it to be back any time soon. Son was last in at Christmas and the Christmas before that. Mark said he would call me back. Should not have this many problems with people following up, returning calls, doing as they have said they will do.March 5, 2013 Customer Service Rep from dealership contacted me almost immediately after I posted the review. Was very apologetic and said they were sorry for my experience and wanted to resolve the issue. They have made contact with a glass company in Kansas City, where the car is located with my son, and they have spoken to my son. With all the snow in Kansas City and my sons schedule the windshield has not been repaired yet but any delay is now my sons doing and not the dealership. Dealership said that they have dealt with people who I had the problems with and were working very hard to make sure that they gave the service that customers deserved.

teroby

22 de feb. de 2013

I came into West County Honda unsure of what I wanted. Bret gave me all the information so I could make the decision that was right for me. He did not push or try to sway me one way or the other. Just gave me the facts & I chose to lease a 2013 Honda Accord. I absolutely love my new car and feel so comfortable about the choice I made! Bret made this experience easy instead of dreadful. I would highly recommend talking to Bret before anyone else, whether you buy new, lease or buy pre-owned.

karenwatkins

21 de feb. de 2013

I felt comfortable with the salesperson. My questions were answered. While they did try to sell me unneeded extras, there was no real pressure and they accepted my no. It took longer to get the car ready than it should have, but it was delivered clean and ready to my front door.It was one of the better car buying experiences I've had.

mikie123

20 de feb. de 2013

Easy fast friendly I have purchesed two Honda and both were amazing easy to deal with get you fast answer all question you have Finance was the best experience I have even had Jon Wyatt explained everything we went over I will purchesed my net car from west county Honda

karenshull

19 de feb. de 2013

I felt very good driving away in my new 2013 crv. I was treated very respectfully and did not feel taken advantage of. I paid a fair price for the car I wanted and had a very positive experience.My daughter left her car keys in a car we test drove and didn't realize it until hours later. It was storming when we went back to the dealer and asked jory about her keys. jory went out in the rain and came back drenched with keys in hand. He was a gentleman.

allweathercardsfan

19 de feb. de 2013

Our salesman, Lee Van Rokel, was very friendly, courteous, and knowledgeable. He was very helpful, but not pushy, which was important to us. The sales manager as well as the finance manager were also very courteous. It was a positive sales experience and we would definitely recommend this dealership!

Charlotte8814

16 de feb. de 2013

When arriving to West County Honda, we were greeted very warmly by the Sales Manager Eric. He immediately got a sales associate to help us. After "finding" the Pacifica we wanted to look at, Bret was awesome at answering all our questions, and if he didn't have the answer, he immediately set out to find the answer. After we test drove the vehicle (Twice) we were ready to start the process of purchasing. We had a couple of concerns (the power lift-gate would open, but not close) and we were unable to get the backup assist to make an audible warning. Bret was right there to make some suggestions. We were able to get the backup assist to work properly (Our lack of knowledge) but we were still having issues with the life-gate. We also had concerns on how well the car had been detailed. After taking delivery, we were able to set up an appointment the next morning to have the life-gate looked at and to receive a proper detailing. I arrived back at the dealership the next day and was greeted (not as warmly) by Mark in Service. Bret came in and talked with me again, assuring me that it would all be taken care of. I waited for 4 hours for everything to get done. Eric the sales manager offered me a car so I could get some lunch and do some shopping. Although it did take some time, the life-gate was fixed and the care was detailed beautifully! This is a EXCELLENT place to purchase a car and I would recommend it to my friends. Thanks again for all the great work Eric and Bret!!

christiw

11 de feb. de 2013

great dealership will refer people at any time, they took care of us in a timely manner and Harley and Joel will be the ones i refer any customers to

ltmarx1088

27 de ene. de 2013

Joel Greene was easy to work with and very respectful.He listened to what we wanted and then showed us the types of cars we were looking for. He made it easy and I usually hate to buy cars. I would definitely come back to West County Honda and of course, ask for Joel Greene!

cr-v2012

27 de ene. de 2013

We are very pleased with our purchase. Everyone at this dealership was very friendly, helpful and knowlegdable. We would definitely recommend our friends and famliy to buy a honda from here.

DMai

24 de ene. de 2013

I decided to purchase my very first car at West County Honda Dealership, and I strongly believed that was my best decision ever. Both the sale associate and the manager were very nice to work with, which helped take away all of my stress. Why am I writing good things about this dealership although I don't get any commission from it? Because I could easily buy a brand new Honda Fit anywhere, but I only experienced EXCEPTIONAL CUSTOMER SERVICES at West County Honda Dealership. I rarely make compliments, so when I do so...I really mean it.

Armaly

24 de ene. de 2013

Excellent service while purchasing new car. It took however almost four hours to complete trading my car and purchasing a new car. I purchase a vehicle from this dealer before and the service continues to be very good.

Morganfreedme23

20 de ene. de 2013

Chris was awesome from start to finish. I came in with prices and he kept his word that there were no add on's. thanks so much Chris.

carlzeoli02

16 de ene. de 2013

The car was not as advertised when I traveled to pick up the 2011 Ford Fusion. It did not have the leather seats as advertised, however they apologised and made good on the mistake to my satisfaction. All in all I recommend anyone to purchase from this dealer and their personnel

merx67

15 de ene. de 2013

Bret Donaldson made the whole process of buying a car easy. He helped me find what I was looking for, helped me find a financing option that would work with my budget and handled all my concerns in a warm and professional manor. I would recommend his help to anyone interested in a new or pre-owned Honda.

DJoseph

14 de ene. de 2013

Everyone we dealt with was friendly and helpful but not overly agressive or pushy. Our questions were answered by knowleable people. The handling of the paperwork to complete the process was handled quickly and efficiently. We were not kept waiting for an endless amount of time during any part of the entire purchasing process. We were not pushed into purchasing any options we were not interested in. We were offered options but they accepted no for an answer. I felt we were given a reasonable price for the vehicle. Could we have gotten it for less? We didn't ask because we felt it was a fair deal.

JMN

12 de ene. de 2013

Great Dealer, Great Honda Odessey, Great Service Department.I purchased a used Honda Odessey Van. I could not be more pleased with everthing. Looking forward to another 100.000 miles. Leon Arnold was my sales man and helped me through the whole thing.

tvollmer89

4 de ene. de 2013

Dealer was very helpful, nice, and patient. He was prepared to answer whatever questions or concerns we had about the vehicle. Also, at no point did he make me feel pressured to buy the car, which is something that usually makes me dislike a dealer.

jocolli

3 de ene. de 2013

Very friendly, honest, salesperson. Was able to answer all questions. Upfront and honest about all pricing issues related to tradein of car in which I was upside down on.

GAwDxBigGee

2 de ene. de 2013

Excellent service would recommend for every make and model whether its new or used. I received a car I've been wanting at a very low price.

PaC111

31 de dic. de 2012

Good overall experience. DJ and Eric helped to deliver a positive experience. Would recommend more staffing in the Business office. This will allow the sales people to be available to assist more customers.

BKEETON

26 de dic. de 2012

MY EXPERIENCE WITH JORY WAS GREAT. HE IS THE PERFECT EXAMPLE OF WHAT A SALES REPRESENTATIVE SHOULD BE. HE MADE ME FEEL COMFORTABLE AND CONFIDENT IN MY PURCHASE. HE WENT ABOVE AND BEHIND TO SEE I WAS APPROVED. IF I WERE TO REFER A FRIEND TO THIS DEALERSHIP I WOULD RECOMMEND THEY SEE JORY.

paul338

25 de dic. de 2012

easy no pressure buying experience with great selection, attractive showroom and good location. Bob Olander streamlined the process which was a great help to me.

Penney Nieder

24 de dic. de 2012

Freindly salesman that is very down to earth. Low pressure sales and everyone was great to work with. I would do business with West County Honda again.

dmcgreer

19 de dic. de 2012

Bob made us feel welcome and comfortable while negotiating the price. WCH had the car we were looking for in stock. Being close to home, the added perks of free car washes for life and new wax job every 6 months became more valuable. Other dealers would have been 15 to 20 miles away. I think the terms of use of this survey are excessive and intimidating to the extent that I seriously considered not completing it. It actually makes me feel I should be charging you for my time and opinions/aka market research. Terms are accepted with reservations.

Big Mama

19 de dic. de 2012

I have bought several vehicles from Bob Olander over the years and have found him to be very knowledgeable and enjoyable to work with. If you are in the market for a new Honda or a pre-owned vehicle go see Bob he will treat you right.

dan.brewington.1

18 de dic. de 2012

Very pleasant experience buying a new car. My negotiating style was communicated up front and it was honored by all. The car was delivered and everything I needed explained was done very well.

Birdo

17 de dic. de 2012

We were treated as valued customers and made to feel that our business was important to West County Hoda. Demo of the new vehicle was done exceptionally well.

Lauren H

17 de dic. de 2012

My experience was a pleasant experience. The dealer was knowledgeable and polite. I would recommend going to this dealership and would use them again in the future. I left very pleased with my purchase of a Honda Fit.

littlegillie

17 de dic. de 2012

Everyone was very friendly. We went to look at one specific car, and drove 120 miles from our home to the dealership. They had noticed a chip in the windshield, so they were having that replaced. After the replacement, we were able to go on a test drive then decided we wanted to deal on the car. They made a fair offer on our trade, and then they announced over the intercom that my daughter had bought a car and she was able to bang a large gong. Very satisfied with the service and the deal.

richardmartin777

13 de dic. de 2012

customer service beyond the call of duty,knowlege of product great,range of information outstanding and i learned good coustomer service goes a long way.

mam855s

12 de dic. de 2012

This is the second car I have leased from this dealership and I will return for my next car as well. All staff I came in contact with is extremely helpful and friendly. I went in knowing exactly what I wanted and they worked with me until I left with the vehicle I wanted. I would definitely recommend this dealership to anyone looking for a Honda.

malid

11 de dic. de 2012

It is worst experience definetly thay would sale u car and avoid calls from u and capable of making very good excuses

eblyon

10 de dic. de 2012

Very friendly and not overbearing like some dealers. I went to another dealer first and didn't feel very welcome there at all. I got a lot better deal and a year newer car with less miles on it. Our Salesman was very courteous and willing to help. The sales department stays open later than a lot of other dealers.

Ayalemu

8 de dic. de 2012

I found a car in cars.com n I contact the sells person we set up the time and he call me make sure i will be there by the time I test drive the car we start paper work and one dud says the car sold 3 days ago. OK HOLD ON If the car was sold 3 days ago why its on line, whey they give me the key to test drive. 1,The managers are not orginized to lead the sells and let them to tells the custmer rong Info, 2, They put one car little low price and when the custmer come to see the car O u know we just sold the car but we can show u a different cars. They says we are selling the cars lower price than other dellers. Yeah they have lower price but they never sell by that price for u. They did 4 me and It might do the same to u too.

jlm88b

4 de dic. de 2012

Bob did a great job. He was very informative and did a great job of following up with me. I would recommend Bob and West County Honda to anyone looking for a new car.

Davidderfel

3 de dic. de 2012

Bob was very personable and extremely professional. This was a first class customer service experience from begginning to end. I will certainly recommend West County Honda to anyone looking for an exceptional service experience. Dd

Hvincent

2 de dic. de 2012

I went to check out deals for a X-mas present. The customer service was outstanding; Demetrius was well versed in the product & made this process seamless. He immediately understood what I was looking for in a vehicle. I would definitely recommend West County Honda to friends and suggest that they personally ask for Demetrius.

SHELLY HAGENS

2 de dic. de 2012

MANAGEABLE PRICES AND GREAT CUSTOMER SERVICE WAS DEFINETLY ALL AROUND THIS BUISNESS BUT MR DEMETRIUS JACKSON REALLY STOOD OUT TO ME BECAUSE OF HIS KNOWLEDGE OF VEHICLES, QUICK ATTENTIVE REACTIONS, AND A GREAT SENSE OF HUMOR. I TELL ALL MY FRIENDS ABOUT U GUYS........GREAT JOB

Powell65

1 de dic. de 2012

great customer service, no pressure! , extremely helpful, my sales person was very informative I would recommend Demetrius Jackson to any one! Wanting to buy a car

MsTerran

1 de dic. de 2012

Demetruis was awesome!! Super friendly and very professional!! Very knowledgeable about the vehicles and answered all my questions. Can't wait to come back. thanks!!!

KenAb

1 de dic. de 2012

An absolute pleasure working with Demetrius to find my sister a car. He was funny and always remained professional. We were both nervous, 2 women in a car dealership, but he made us feel like family by the we left. I'll refer him to any and everyone. I'll definitely visit in the future for purchase.

Bkrides1216

1 de dic. de 2012

I felt comfortable speaking to Demetrius about purchasing a car. He asked questions to get a feel for what I was looking for. I not once felt rushed nor did I feel he was looking just to make a sale! Excellent customer care.

Chris Estes

30 de nov. de 2012

Scott was spectacular! He listened to what I was looking for and then offered up options for me to consider. Never too pushy , or overbearing. Great guy who I would buy from again

bbrown73

29 de nov. de 2012

Leon was very good to us and we got what we wanted and it was great we are happy with what we got and we are satisfield.

jack coo

29 de nov. de 2012

Me and my fiance came in and dealt with Chris. He was very polite and easy to work with. I wanted to research the car, he took his time with us and got us to the overall price we desired.

edehner

27 de nov. de 2012

Dealership worked with me to achieve the price I wanted. Everyone seemed honest and wanted to work with me to make it happen. Didn't rush me too much, reviewed the numbers in detail upon request.

bbrewing

27 de nov. de 2012

Very helpful and knowledgeable. I went in with the expectation of not playing the back and forth game and Leon was very accomodating to my needs. He even got me coffee when he knew I was going to wait for some info for a couple minutes. All the staff I interacted with were very professional and great to work with.

karenwally10

25 de nov. de 2012

Our car buying experience was very enjoyable. All of the staff we dealt with were very friendly, and knowledgeable. We received a very good price for the vehicle we purchased also. Would definitely recommend this dealership to others.

Istawanbli

25 de nov. de 2012

Pleasure working with Jory Cook at West County Honda. Would recommend him to others! I absolutely love my new Honda Pilot. Thank you so much!

jimbrauner

25 de nov. de 2012

This is 4th Odyssey from this dealer. Each time, including this one in October has been excellent. It is obvious they are trying to operate at the highest customer satisfaction as possible.

eknox

17 de nov. de 2012

I was a bit apprehensive because I am just divorced and this would be my first time purchasing as a single person. Eric Davis and Brett Donaldson made the process so easy and I didn't feel like I was being taken advantage of. It was an pleasurable experience.

rvboettigheimer

17 de nov. de 2012

Everyone at West County Honda went above and beyond to satisfy our wishes, including the receptionist, the mortgage manager, and the manager of the dealership. Surroundings were pleasant, clean and inviting. We felt welcome the minute we walked through the front door! The choice of CRV's was much better than the "Other" dealership, as was the price. What more could you ask for? My husband and I walked away the same day with a new leased Honda CRV. Mike Paulter was excellent,and should be commended for his attention to detail and his extra special service!

Honda Lover

17 de nov. de 2012

Wanted to turn in our leased Honda CRV a few months early, and were looking for a dealer who would help us with this process and make it easy. West County Honda, and Mike Paulter made it painless! The service and attention from Mike was exceptional. We were offered a choice of many different models, colors, and options from which to choose, and the whole experience was exceptional. Everyone we talked with, made us feel we were special, and they worked with us to meet our expectations. Mike went out of his way to please us, and went out of his way to help us. We had not leased our car from West County, but we got what we wanted for the price we wanted without any back and forth talk. We walked away the same day with a new CRV, with no effort at all!

marcik

15 de nov. de 2012

Bob was extremely friendly and knowledgeable. A pleasure to do business with. I would recommend him to all my family and friends interested in purchasing a Honda.

naritter

14 de nov. de 2012

I had a very good experience at West County Honda. The process was very smooth and straight forward. All employees were very friendly and helpful. I felt the service was excellent. This was by far the easiest and best experiece I have had buying a vehicle.

jay.bawan

14 de nov. de 2012

Thank you for getting me a good deal. It was shaky at first but I was able to get a good deal in my purchase of 2012 CR-V. I'm looking forward to buying or leasing my next car to this dealer.

mindy.g.kramer

13 de nov. de 2012

DJ Stone did an amazing job. He was incredibly helpful, nice and informative. I felt very comfortable with him and he helped me to pick out the perfect car for me.

jmorrell

13 de nov. de 2012

Mike was great. thanks for everything. I will return for my next car for my son in a year or so. thanks again from a loyal customer

ADTS

11 de nov. de 2012

I dealt with Bob in the purchase of my new 2012 Honda Pilot and was completely satisfied. Very easy going and no pressure involved and the numbers which were told were the same numbers which were signed before departing location.

AliciaMarshall

9 de nov. de 2012

Hello,I recently bought my first car here and the experience was great and painless. Leon worked hard to meet all my needs and made me feel comfortable.

pmcdermo99

9 de nov. de 2012

DJ was great. I came in on a Thursday night around 6 PM and was out the door by 8 PM. The negotiation was not the game that many other dealership play. I gave them my target price and they delivered. Very pleasant experience.

droopy40

8 de nov. de 2012

DJ Stone was excellent. The process couldn't have gome any smoother and I will definitely buy my next car from this dealership. Thank you.

jsfern

8 de nov. de 2012

The night before I was going to purchase a used vehicle at another location, my wife found the same make/model listed by West County Honda on Autotrader. Even though I had made up my mind to purchase the other vehicle, I felt that I should at least check on this one first.I contacted them online to find out more about the vehicle. My chat session was with DJ Stone. He was very friendly and answered all of my questions.I went in at lunchtime and took a look. They had just taken the car in on trade and hadn't had a chance to detail it, but it was still obvious that it was a nice car. I told DJ that I would need to bring my wife to look at it before I could do anything on it. He suggested that I take the car, show it to her, and then bring it back. So, I did. I brought the car back that evening and the negotiations started. In the end, I got a nice car at a great price. They even included a warranty. I left the car with them and arranged to pick it up 2 days later so that they could clean it up and get it ready to go. I picked it up yesterday, and I know that I made the right decision.Everyone at the dealer is really friendly and a pleasure to work with. I know that they're in business to make money, but I feel that they gave me a really good deal, and will make them my first stop next time I need a vehicle and would gladly recommend them to others.

melvean 500

7 de nov. de 2012

i have a very good time with the dealer ,working hard geting me the right car and i can say he did a great job,thump up for Leon Arnoid hes really stay on top this when I gave up and said forget. All the dealer I talk to were nice to me,thanks honda worker. miss Melvean Mayo

Beachgrass

3 de nov. de 2012

D J was very patient explaining my questions, even though I didn't quite "get it" thefirst time around. He is not your typical HIGH PRESSURE salesman. I was there to buya car and he helped me through the process quite effortlessly.All the people I came in contact with were very friendly and courteous. I had a figure I was trying to work around and they did a good job with the price they came up with. The dealership was clean and upbeat.

Jae2512

3 de nov. de 2012

Very happy with the service. Worked with me. Only complaint is it took an hour to clean up & gas the car so I could leave. Marcus was great!

natashaallen

3 de nov. de 2012

I was interested in buying a Honda Accord. On October 26th, 2012, my sister and I went to Bommarito Honda in Hazelwood, MO. We viewed the cars on the lot and then went inside. We walked in and was not greeted by ANYONE. We even sat in one of the display cars inside. Noone in there said, hi, bye or kiss my xxx. It was as if we were invisible. There were at least 4 employees in the area at the time. My sister suggested we go to a different dealership.Same day, we went to West County Honda. As soon as we walked in, we were greeted by reception. We were directed to a Salesman by the name of Bret Donaldson. From start to finish; Bret, the sales manager and finance manager, were very professional, pleasant and knowledgeable. The dealership's appearance was extremely well maintained from the floors to the furniture (offices and reception area). The entire staff that we encountered were very freiendly and courteous. It felt like home. It's a shame that noone greeted us at Bommarito. They missed out on quite a sale. If you're looking for a Honda, go to West County Honda. You won't be disappointed.-Natasha

alahandrajones

2 de nov. de 2012

Excellent customer service, professionalism and overall experience. From the service department to the sales floor, West County Honda specializes not only in selling cars, but overall customer satisfaction. I would recommend West County Honda to anyone looking to buy a car, whether they are a first time buyer (like me) or looking for something new.

Porkyjim

31 de oct. de 2012

Very experienced sales person had very extensive understanding of new Accord model. Very professional with no wasted motion. Able to quickly respond to my request to change color on the model that I ordered.

RangaChakravarthula

30 de oct. de 2012

i have been provided very good customer service by Bob. Bob spent time in going thru all the details and his manager Eric gave a good deal in the price.

SouthCityWhitney

30 de oct. de 2012

To be honest, as a single lady trying to get the best deal on a new car, I was afraid I'd get hustled. Thankfully, that's not how West Co Honda rolls. Not only did I get a GREAT deal (the best in town, according to my extensive research), I felt comfortable, and thanks to the personable staff, had a blast. Starting with an enthusiastic, warm welcome and complimentary bottle of water (later cookies and coffee) from DJ Stone, I immediate felt comfortable talking about exactly what I was looking for in a car. DJ was helpful, patient, and even fun through multiple test drives and a barrage of questions. From walking through the door to ringing the official new car owner GONG, the whole team worked tirelessly together to make sure my Honda and price was a good Fit for me; Marathon-Running Eric, Accessories Anna, Chocolate Chip Loving Harley, and even Peanut Butter Blossom Brad are to be commended on their professional and personable demeanor. I'd recommend this dealership to friends, family, and all you single ladies looking for a positive buying experience. Thanks, West County Honda!

johnwhite_comm

26 de oct. de 2012

Bob was awesome. It was my first time buying a new car and they made it painless and quick. I would recommend to a friend.

carolineirungu

25 de oct. de 2012

Everyone was friendly, I spoke with Mr.DJ Stone who answered all my questions and ensured i got the car that made me happy.His customer service was above and beyond what i expected.Mr. John in financing was great too,he truly worked hard to earn my business and i was satisfied with the deal he got me.I would recommend this dealership to all my friends and family

Ambika

25 de oct. de 2012

Mr. Olander was very professional not very pushy but kept our visit relaxing at the same time gave all the information about the car which made our decision making process easy

msamanda

25 de oct. de 2012

Mr. Leon Arnold was extremely patient and very attentive to my needs regarding purchasing a new vehicle. His customer service was above and beyond what I expected. He is an asset to your dealership.

Bbucol

22 de oct. de 2012

We were very happy with our sale, and e way it was handled plus we love the car! We have had the car two weeks with no regres. Bob Olander our salesmen was patient and helpful.

smhession

21 de oct. de 2012

Everyone was friendly, they did not stress you out and they made sure you were happy. I would deal with Bob again and again. The whole team gave us a wonderful experience and great follow up.

ChrisHill01

19 de oct. de 2012

Spoke with a pebbles who honestly answered all my questions about the car then mr Brookes took his time with me and got the overall price I wanted

dlewis43

18 de oct. de 2012

Totally bad service on our 2006 Honda Pilot. A grinding engine noise only on a cold start was diagnosed by West County Honda as a bad "tensioner" on the serpentine belt they had replaced 3 months ago. They replaced this "tensioner" with our extended warranty picking up all but $100 of the cost. This did not solve the engine "cold start" noise problem. We returned to West County and they said it was possibly a "timing belt" or "power steering pump" without a mechanic actually opening the engine. They said "timing belts" were recommended to be replaced at 90,000 miles. Our Honda Pilot had 92,000 miles. West County said they would replace it for $1100 and that our extended warranty would not cover it since it was a regular scheduled maintenance item. We declined the "timing belt" replacement. Last week we drove this Pilot to Dallas, Texas, and back, with the "cold start" problem continuing as it had for the past 3 months. Upon returning to St. Louis, we immediately took it to another Honda dealer. Their service adviser immediately informed us that a "timing belt" replacement would cost us approximately $700 but Honda's recommended interval was at 105,000 miles and that our extended warranty would cover the labor cost if the timing belt proved defective or damaged. We would have to pay the deductible and the $93 part charge. Since the engine was not making the noise upon arrival at this dealer, we left the vehicle overnight so their mechanic could "cold" start it in the morning (we did the same thing at West County Honda). The next morning the mechanic started the engine and immediately recognized that the noise was a bad "water pump" but that he would confirm this by actually opening up the engine. Since the "water pump" also involved the "timing belt", it was recommended to go ahead and replace it. Again we were told our extended warranty would cover most of the cost. Within two hours, he had a solid and complete diagnosis. Not only was the water pump bad, but the idler was broken, the tensioner was broken, and the timing belt was almost broke, hanging by a thread. The mechanic was amazed that we made it to his dealership much less that we had gone to Dallas and back. Our extended warranty company even sent out a representative to view the defective parts and damage and totally concurred with the Honda mechanic. We would up paying only $259 which was our deductible and some labor cost on the idler. A far cry from West County Honda's $1100 price tag (and that was just for the timing belt). West County Honda obviously doesn't have "qualified" Honda mechanics, much less the "integrity" we are used to from a Honda dealership.

frank390

17 de oct. de 2012

I bought Honda CR-V form this dealer on Aug 31. Salesman tell me they will send me referred check and coupon book. Now is Oct 17, i still don't have!! Every time i call the salesman, he always say i will get it. But i wait almost 2 months still get nothing. I even leave message to sales consultant, but no one call me back. Another thing, i bought the CR-V after one week, i go back dealer install Roof Rails. When i back to home and saw 3 scratch on my left rear door ,so i took picture immediately. It's new car one week only, because install accessories in store then cause scratch. I'm very unhappy about this thing happen. Of course when i tell them, then they fix the damage. But tell me who want get damage on new car!! Especially only one week after bought the new car!!

arat

17 de oct. de 2012

Scott was an exceptional salesman. He came out to greet us immediately when we arrived and was willing to listen to what we wanted. Also, he was nice and helped us with everything possible.

mmcarbuyer

15 de oct. de 2012

Just purchased a new 2013 Accord over the weekend. I worked with the Internet department and Bret Donaldson to purchase my car. WCH and Bret ( along with Brad ) made the entire process easy. They provided me several options on how to purchase the car which was grand. I enjoyed working with them this weekend and will look to them in the future for my next car purchase.

kmfitzgerald

10 de oct. de 2012

I had a great experiance with Bret and the dealership. I have come here twice before and walked out for poor customer service however Bret made everything easy and straight forward. I would reccomend anyone to come here and get a new or preowned car.

Michelle25

10 de oct. de 2012

I had a wonderful experience at West County Honda, my salesman was Chris Brooks and he was awesome. I came in wanting to stay at a certain price range and wanting specific details to the car I was buying and he made sure all my needs were meet. He went above and beyond by explaining any information that I didn't understand. He made sure I was buying a car I wanted and not just something to get me out of my old car. I would recommend all of my friends and family who are wanting to buy a new car to go to West County Honda and ask for Chris Brooks because he will insure that you LOVE what you buy and understand the quality of what you buy as well. Thank You Chris Brooks and West County Honda!

jamiewhere

10 de oct. de 2012

I bought my Camry frOm Chris brooks who made my car buying experience great. He was patient and very personable! He answered all my questions quickly and put no pressure on me to buy! My visit went really fast and during my entire visit Chris kept a smile on his face showing he loves his job. Im highly satisfied and I will be spreading the word about my experience. West county Honda has earned my business from this day forth.

rnemlr

6 de oct. de 2012

West County Honda has outstanding customer service and they went above and beyond to provide me with a beautiful Honda Accord. They were friendly, helpful and did not pressure me to purchase a car. Instead they asked me questions about what I was looking for and what things were important to me in a vehicle. Then, they took that information and began showing me different possibilities that would fit the needs I described. They truly worked to earn my business. Brett Donaldson, the sales agent I dealt with was extremely knowledgeable about the cars on his lot and about Honda products in general.

happyaccordowner1979

6 de oct. de 2012

Went in for a used car. They were upfront and honest with me. They actually had a new Accord that lowered my payment. I'm very happy with my experience and would recommend Scott and West County to anyone.

StlSpartan

4 de oct. de 2012

Brought in Civic w/45K miles with failed front wheel bearing. On estimate was told it would cost ~$550 to fix. I asked why it wasn't under warranty and was told that wheel bearings were warranted for 36K miles. After picking up the car, I checked the warranty documentation and found that front wheel bearings are listed under the 60K drivetrain warranty. Disputed the charge the following day and was promised a refund check to be mailed out the next day. I have a signed note from the tech that a refund check would be issued, but they haven't done so. Service manager has not returned any of my calls - for over a month. Tech said that, to his knowledge, they never service wheel bearings under the 60K warranty - even though they are specifically listed in the brief Honda 1/2 page warranty document.

syam01

29 de sep. de 2012

We had a wonderful buying experience here at West County Honda. No hidden surprises during the buying process; no pressure sales, just great hospitality, a fantastic product, a great dealership staff. We are so happy we chose West County Honda, Love the Honda Accord 2013. Thanks! --Syam & Jyothi.

ALAMA

29 de sep. de 2012

Mr. Bob Olander, the employee I worked with was extremely helpful and knowledgable about all the car options available. He made sure I took a test ride before buying the car. He had the car cleaned throughly inside and out. In summary he gave me a good deal on the car and made the car buying process a very pleasant one. Anyone looking to buy a car at this dealership should certainly look for him to assist them.

kadas33

28 de sep. de 2012

I purchased a use car from this dealership almost 9 weeks ago and I have yet to be provided with a clean title so that I can register my car. The first time I called (9/6/12) I was told that they hadn't yet received the lien release from the previous owner but they would get it and I'd have my paperwork by the end of the week. When I hadn't received my paperwork the following week I called again on 9/11/12 and was told that they were going to have the lien release faxed over first thing the next morning and the lady would call me back. I never heard back from her, nor did I receive any paperwork. I finally broke down and called the owner, Bill Cafarella, on Monday 9/24/12. He did not answer his phone so I left a voicemail message indicating that I wanted to speak with him regarding my sale on 7/30/12. It is now Friday, 9/28/12, and I have yet to hear back from Bill, or anyone else from this dealership. I am unable to register my vehicle or pay taxes with the required paperwork which I have been unable to get from this dealership and I am incurring penalties and fines as this drags on.I have no complaints about the purchasing process, that part of the transaction was smooth and seamless. It's the customer service after the purchase that I have had non-stop issues with.

graceshiell

26 de sep. de 2012

I had a good experience at West County Honda. Bob Olander and the rest of the staff made buying my beautiful new CR-V very easy. They worked hard to get me the exact car that I wanted and gave us a reasonable price.

stan tusman

25 de sep. de 2012

Received very good service and the offer was very good. We bought the car the same day we visited this dealership. They had what we wanted and at the price we were willing to pay.

Michaelndavis

23 de sep. de 2012

Brandon was great to work with. He showed us several options and took his time to explain every car with us. I never felt pressure to buy. Brandon was a pleasure to work with and I enjoyed my experience.

Creeed

22 de sep. de 2012

The environment, supporting staffs and representatives were very friendly . I felt nice n easy while making a deal. Had enough time to think and make decisions.

GarysHondas

22 de sep. de 2012

In the past 12 years, I purchased numerous Honda vehicles under the previous dealership team at "Stephen Vincel Honda", and and always had a GREAT buying/ service experince. On September 20, 2012, I purchased a new car under the new West County Honda ownership. The experience was once again GREAT! Bret was my sales representative, and he spent hours with me to find the right car, and get the best deal. There is no question that based on this experience with Bret, and the entire team, that West County Honda will continue to be my Honda dealership of choice in the St. Louis area!

westcohondabuyer

11 de sep. de 2012

Brandon was very courteous, knowledgeable and helpful as we made our new car purchase. He quickly responded to all of our questions, and made the car buying experience a very positive one.

Lily228

5 de sep. de 2012

Bob and Eric were friendly and the negotiation process was respectful.I got fair price for trade and I was satisfied with the price for the new car. Overall, the experience was great :)

TimandCathyAblan

4 de sep. de 2012

We were greeted by BOB Olander(our salesman) who dug out the color car we wanted to see(he got mud all over him after the heavy rains) we changed our mind about the color and he said no problem. When we got back for the test drive he had dug out the other type of car we had said in passing that we were also thinking about and had it waiting for us to try next. He was very personable while acting very professional at all times. He asked us all the right questions to help us figure out what we were looking for. We got a deal that left us very happy with the terms. He had the car washed, full of gas, the paperwork was done quickly and we were done! He took extra time with us going over all the buttons and knobs in the car, he even preset our radio stations! He offered us water, asked us lots of questions about our daughter (whom we were purchasing the car for) and made us feel like he really cared. He also made sure we would know where to find him when our plates came in and said he would personally put them on for us. He showed us where to come for our free oil changes and introduced us to the general manager and the owner who were both very nice and appreciative for our business. A car is a large purchase and they really rolled out the red carpet for us! We will recommend them to friends and family it was a painless and fun deal all around and that does not usually go with car purchases! Yeah we love our new car!

brentjacks3456

3 de sep. de 2012

Sales experience at West County Honda was a good experience. The salesperson, Tara, was very personable during the entire process. Additionally, she was great on following up after the sale.

stlmom73

27 de ago. de 2012

I had a great experience at West County Honda and would recommend the dealership and my salesman, Sam Taylor, to anyone interested in buying a new or used vehicle. I purchased a Honda Accord and I am completely satisfied with my new car and the fair price I was given for my trade.

elzina.fazlic

26 de ago. de 2012

Demetrius Jackson---------------THE BEST....GREAT....HIGHLY RECOMMENDED....SO POLITE AND NICE....FAST....HELPFUL....MAKE BUYING CAR SO EASY AND QUICK....WE WILL SEND ALL OUR FRIENDS THERE.THANKS WEST COUNTY HONDA AND DEMETRIUS

susanspeechm

25 de ago. de 2012

My friend recently bought her CRV and all her previous cars at West County and recommended it to me. I understand why she would return. I would recommend this dealership to my friends.I purchased a previous car here and received exceptional service and service has improved. The dealership contacted me with the model car I wanted.The employee rode with me to my condo to be certain the car would fit into my carport. The negotiation process was speedy and respectful.My training on the new car was thorough and attentive.I think Honda is an excellent product which offers many desirable options as standard.

marilyn.fleck

23 de ago. de 2012

Bret was very friendly and knowledgeable. Items missed by the detailer were immediately corrected. Bret called the day after to make sure we were satified with the purchase. Fair price for trade.

amartin820

20 de ago. de 2012

Demetrius was so polite and attentive. I have definitely recommended him to all of my friends at this time. I was pleased with the price of my car, and the service that he provided.

Sten

18 de ago. de 2012

My first buying experience at West County Honda was great. Before even walking in the door I was greeted by my saleslady Tara. She was very personable and friendly and made the time fly by! I would say that was my only gripe, the waiting... It took 4 hours from in the door and driving away in my new truck. I mostly expected a long wait so it didn't bother me. Overall everyone was friendly and accommodating.

BoydBarnard

16 de ago. de 2012

When we stepped inside the door at West County Honda, we were met by a personable and kind salesman, Bob Olander. Right away, we felt as if we had walked into a dear friend's home. It was a VERY busy Saturday, but Bob made us feel as if we were his priority. He was also helping another couple of people, but he managed all of us with kindness and grace. He must be very good at juggling balls in the air! Ha! He gave us his attention, showed us the Honda CR-V selection and said to take it out for a test drive.When we returned, he was doing paperwork with another couple who had made their decision. We decided to wait to see if he could be free, but it's been so long since we last bought a car, we forgot how much time it takes to clear the paperwork and talk to people. Bob was very courteous to us, coming over to our table 3 or 4 times to apologize for keeping us. But we were NOT in any way offended... in fact, just the opposite. We had the chance to see a top flight dealership in action! The salespeople all looked to be good friends, not cut-throat competitors with one another(such as at Mungenast Honda where we had been the night before). Bob was patient and kind with the couple at his desk and he was very kind to us. Various salesmen would walk by and smile at us. A small kindness that goes a long way toward impressing people.On Bob's last visit to the table where we sat, we said we would make an appointment to come back to talk to him. We did, and arrived ahead of time. Bob had been trying to call us to say he was free and we could come earlier, and in we walked. The dealership did not have the color of CR-V we wanted, but Bob did not give up on us. He asked if we would take another color and said, "I'll do my very best to make this work for you." We felt like we received a very good deal from Bob. He made us feel like we were special, not just an opportunity to "make a buck" for himself or for the dealership.We cannot say enough nice things about our entire experience with Bob Olander, other members of the support staff, and the dealership in its entirety. We will highly recommend West County Honda to all our friends!!Thank you, Bob!! You're the best!!

advbetty

15 de ago. de 2012

Everyone was very Friendly and helpful. I got a fair trade. Bob was great and the finance man was also very nice. Overall I had an wonderful expirence!!!!

caboss

13 de ago. de 2012

Demetrius was knowledgeable on the CRV answering all my questions. He made a point at checking the latest inventory, that had just arrived, to see if a CRV in the color and seat style I wanted. And as it turned out there was one that had just arrived, (but was not ready for the lot). I put money down on it and picked it up today and I am very happy. Demetrius wanted to make sure I got the vehicle I wanted.

kriz45007

13 de ago. de 2012

Best experience purchasing a Jeep! The entire dealership was friendly and went out of there way to help with my purchase, financing, and any questions. West County Honda made sure I drove away a smiling customer. I am recommending my dealer Shaun and West County Honda to all my friends! I will definitely be coming back for any future car endeavors!!!! :)

indymack

13 de ago. de 2012

Very positive experience. No high-pressure tactics. Bret was friendly and professional throughout the process. For the most part, the prices that were discussed were very close to what I had expected to see based upon internet research.

mattbluejay1971

11 de ago. de 2012

Our buying experience with Bob Olander at West County Honda was positive in every respect. All of our questions and concerns were answered in a pleasant and straightforward manner. Bob and all the staff were professional in every respect. We will be sending family and friends to buy Hondas from Bob.

hepingye

10 de ago. de 2012

We took almost a whole day to find the car which we really like. Thank Bob for the great service. I would like to recommend this dealership to my friend.

gailloveshondas

8 de ago. de 2012

Lee took the time to show me the cars I was interested in. He answered my questions without using pushy sales tactic. I purchased a CRV and would recommend him to anyone who is looking to purchase a vehicle.

dealerrater40

8 de ago. de 2012

Bob did a great job of showing me how everything worked on my new CR-V. He was great to work with and it all went really fast.

pegpww

7 de ago. de 2012

Jeff took a lot of time with me the first time I looked and test drove the Odyssey. I was initially looking at used, but for not very much more...I could get new and 0.9% financing. It just made sense. I looked at Munganast, because it is closer to my home, and they were over $1200 more expensive and would not budge. I called Jeff, they had the color I wanted, got a fair trade on my Olds Sihloutte, and I left happy. Highly recommend this dealership. Just wish it was closer for my free carwashes for the life of my car!

ragu123

7 de ago. de 2012

Off course yes. Especially the Sales person Leon had invested good amount of time in explaining the various features in the vehicle. I will recommend.

bhougham

7 de ago. de 2012

We bought a car from Dylan during the tent event on August 4th 2012. We drove 145 miles to look at a 2008 Enclave. When we looked at the car it the inside was in less than ideal condition for a 2008. Plus, to top it off, on the test drive the a/c didn't work. Bill, Dylan and the rest of the West County staff went above and beyond to get the issues resolved. They were extremely busy that day but made sure we were communicated with on the status of our new car. I fully recommend West County Honda to anyone!Bill and Jessica Hougham

argus8323

6 de ago. de 2012

Everyone at Honda worked with me to give me the best deal on my car. Everyone was very professional, articulate, and friendly. Obtaining my car was a great experience and I would recommend West County Honda, and Bob Orlanden, to anyone.

carlovr123

5 de ago. de 2012

Hello,West County Honda held a Sales Event at Chesterfield mall this weekend and today (8-4-2012) I TRIED to buy a 2010 VW GTI from Bill Cafarella who was on-site approving all the deals that day. I had a wonderful salesman, Shawn, who went with me on the test drive. Upon returning to the dealership we made an offer which was rejected. After a few rounds of offers Bill Cafarella came back with an offer of $17,700 which I ACCEPTED. Upon telling my acceptance to Shawn who in turn went to Bill Cafarella I was informed that Bill had found someone willing to pay more than me and he was canceling the offer he made and that I accepted. Selling a car out from under a customer who had worked on buying the car all afternoon is a terrible business decision and I expected more from an owner. We asked for a personal apology from Bill Cafarella for wasting our Saturday afternoon and he refused to speak with me. Instead he used Eric Davis, the sales manager to run interference for him. Eric expressed his frustration with Bill and agreed this was a very bad situation and that Bill was acting improperly. Upon informing Eric that I would be posting my story to Dealer Rater his attitude slightly changed.I have never been treated this way by a dealer and especially not an owner. Bill Cafarella cares nothing for his customer's time and only about the bottom dollar. I suggest everyone save their time and visit other dealers.

Jpricey23

4 de ago. de 2012

Mr. Olander was easy to work with and took a personal interest in what my wife and I were looking for and in the right price range..

lbattern

3 de ago. de 2012

Good service. Salesmen was very helpful with all the requests. Previous to coming into dealership, employees were helpful with communications and online pricing. Overall good experience.

fandctwo

28 de jul. de 2012

When we walked into the Dealership, we were introduced to Leon by their Internet Sales person ( Sierra ). Leon stayed with us all the way through the selling process and made the relationship one on one by including us with his family situations and also listened intently when we shared our situations as well. When there was a complication with a trade-in question, he was able to handle the situation too!

maf000

27 de jul. de 2012

Great to do buisness with and gave us 1st class feeling doing buisness with them in every way...From sales to finiance every step was easy and nice to be treated like we were the only person that mattered....Thank you

Caeser

27 de jul. de 2012

Bob was very helpful in finding me my dream car. His professionalism, and that of his associates, was a great experience. I would recommend anyone to go to your dealership when they're ready to purchase a car.

carie1are

26 de jul. de 2012

Bob was very friendly and easy to work with. He took time to explain everything in detail. He is very knowledgeable and made me feel very comfortable. I would definitely recommend anyone to work with Bob on purchasing a new car.

raveendrap

23 de jul. de 2012

BOB is very nice , customer friendly,patient and has provided all the information which i need while i was buying a new car.He is good

kmroth01

21 de jul. de 2012

Wouldn't reccomend West County Honda at all, didn't have a good experience from the beginning and that should have been a sign. Finance guy was incredibly rude, after we decided to purchase the car, we told them all we needed was the purchase order to take to our credit union, waited 1 1/2 hours for it. When I did notice a problem a few days after getting the car home it was incredibly hard to get the sales manager to call me back. We specifically told them not to run our credit, we were already pre approved through our credit union and they did it anyways. Oh and the letter you get from the owner of the dealership telling you to call him anytime with any problem is a joke, never answers and doesn't return the calls.

tribble

21 de jul. de 2012

We appreciate the professionalism of each associate we dealt with on our purchase, on 7/20/2012. Special thanks to Sam Taylor and the finance department! It was an relaxing experience.

clesiemo3

20 de jul. de 2012

Billy was very helpful in finding the car I wanted as well as working together on a price that would work for me. He even let me hit the gong :)

blouder

20 de jul. de 2012

We had a really great experience buying our new 2012 Honda Odyssey unlike a few others we have had. Our sales rep was Bret and he couldn't have been more helpful in our decision. We will definitely be recommending Bret and the rest of the team at West County Honda.Thank you!!The James Family

dougvick

19 de jul. de 2012

Felt no pressure. went in three times and each time drove a different car and was never made to feel like I needed to buy something then and there.

JLBarlett

18 de jul. de 2012

We were very impressed with all aspects of Billy's assistance; he quickly brought up the cars we wished to test drive, he emailed us promptly with details we asked for, he agreed to have the repair dept listen to the ticking sound we heard in the engine, he had a scratch buffed out, he moved quickly at the time of agreeing on a price, and made us feel respected and appreciated.

landmatt

18 de jul. de 2012

Originally, I was skeptical once I arrived because I waited for almost 20 minutes to be seen even though I thought I was meeting Dave (DJ) who ended up not being there on Saturday. When I did get assistance, Brandon Schell was very friendly and quickly took me under his wing to help me. I also found out, after driving almost 1.5 hours to get to dealership, that the 2012 Honda CR-Z that I had originally planned to buy, was not at West County Honda but at a satellite location in Cape Girardeau, MO. I was told that they could get it there but that it would take 4 hours or more. Another CR-Z with more miles but with the options that I wanted was available at first, but another salesman came over to Brandon and stated that someone else wanted it. I reluctantly gave in, only because Brandon stated that a 2011 Hyundai Genesis Coupe had recently come in on trade. After test driving the Genesis, I decided to negotiate on it and eventually ended up buying it. I am happy with my car and was only disappointed when I got home and found out that the rear spoiler was cracked. I drove all the way back out to the dealership on Monday, the 16th of July, for Eric Davis to look at it. The dealership is going to take care of the problem for me one way or another and for this I am very thankful. Overall, everyone was very professional and courteous and I would recommend this dealership to anyone looking for a new or used vehicle.

MM15

17 de jul. de 2012

The overall experience was great for both my wife and me. We were not planning on buying a car that day, but Sam and the staff were helpful and did everything to make us feel like we were making the right decision to buy. At the same time I never felt pressured or forced into doing something on the spot. We WILL be back when it comes time to buy again.

branski

16 de jul. de 2012

West County Honda advertises that they will beat any deal by $300. So, I showed them a quote from Mungenast St. Louis Honda for a 2012 Honda Odyssey and was told via Email that they would in fact beat the quote by $300. I visited the dealership but was told that they could not beat the price. I was mildly upset that I was lied to and had wasted a Friday evening.The next day I received a follow up email and a phone call saying that they had made a mistake and that I should come back and they would absolutely honor the deal this time. So, I went back to the dealership and after about a half hour wait I was once again told that they would not match the price. This time I got very upset and the General Manager came to talk with me and told me that they again made a mistake. He said he would write up a contract and email it to me. I decided to drive to the Mungenast St. Louis Honda (the dealership who gave me the initial quote) and I ended up buying the van from them at the price we had agreed on. It was a very pleasant experience.Stay away from West County Honda and do yourself a favor and visit Mungenast St. Louis Honda.

Sevenmiles1983

13 de jul. de 2012

I got a great deal of pre-owned Honda civic. The car is a 10 years used car with great condition. I wanted a deal and finally got it from the sales guy.

amueller4

13 de jul. de 2012

Brett Donaldson was knowledgeable/honest. WestCo Honda did everything to meet our needs without pushing or making false promises. Everything about it felt right. Satisfied.

smmbs

10 de jul. de 2012

Sam helped us pick out the perfect car. He was very informative. I would highly recommend West County Honda to anyone. Thanks for all your help Sam!!

Laura Cooper

10 de jul. de 2012

Bob treated us very nicely. He listened to us, showed us the features of the car we were interested in and ran questions by the higher ups.

harding.family

8 de jul. de 2012

Bob was exceptionally knowledgeable and available to answer our questions. We are pleased that Bob is interested in making sure that we are happy with this vehicle and we look forward to working with him in the future.

rbrownsher

6 de jul. de 2012

Mr. Arnold was very helpful in leasing our Honda Civic. He made sure we were happy with the lease and the terms. He let us take a test drive in the vehicle and even washed the car. I would highly recommend Mr. Arnold to my friends since he did a outstanding job.

Honda fan

4 de jul. de 2012

I am very pleased once again with the positive experience of purchasing a car at West County Honda. Everyone there is helpful and easy to work with.

deghouse

3 de jul. de 2012

Bob was very easy to work with, well mannered, helpful, and experienced at his job. A pleasure to buy from. This is my fourth Honda from this dealship and each time my experience has been great.

jjevers

1 de jul. de 2012

Chris was easy to work with. He didn't pressure us in any way and he didn't push dealer addons once he knew we were not interested. He was easily accessible by phone and was prompt and courteous with me and my family.

highercall

30 de jun. de 2012

The moment we walked in the door, our sales associate, Demetrius greeted us with his very friendly yet professional demeanor. He listened to our needs and immediately went to work to meet them. Throughout the entire process he was professional, hard-working, diligent, courteous, & well versed. He went above and beyond what was expected of him. We had many questions, each of them was answered fully by Demetrius. He was truly our advocate, working with us to find the exact vehicle to meet our needs. He allowed my husband & I to discuss questions, concerns etc., without intruding. He not once seemed impatient. When he needed to attend to his other customer, he was always courteous and apologetic. He was our liason and advocate in the negotiation process. The day ended with us happily purchasing a new vehicle. Everyone that we dealt with at this dealership (sales manager, Brad, finance manager, Robert, accessories associate, Kirsten, was polite, personable, professional and fair. We would highly recommend West County Honda, as well as our sales associate, Demetrius to any of our family and friends. We plan on being repeat customers.

94elan

30 de jun. de 2012

Dealerships have a reputatation of having pushy salespeople so I walked into this dealership expecting no less. I was pleasantly surprised. I noticed the friendliness of the staff first off. Everyone was friendly without being pushy. I was asked if I needed help and when I said I was just looking I was left alone - major plus. It's hard to think things through for yourself without having to converse with someone trying to sell you something. When I was ready I was offered service immediately. Bob Olander approached me and without trying to sell me anything, listened to what I had to say. He answered all my questions, addressed all my options and concerns, and went with me on a test drive. He never once made me feel cornered or pressured, he was upfront and honest with me at every turn. When we started the negotiation, he came back with a price that I wasn't happy with. I had already received a better offer from another dealer. At that point he realized how serious I was about purchasing a vehicle. He then did something unheard of these days - he made a statement and then offered me a handshake. In the statement he asked me if he could get me the best deal he was capable of in light of the other dealer's offer, would we have a deal? No one does business on a handshake anymore - that's when I realized how serious he was. We shook hands and I left there having bought a brand new car. I got a great price, with great service, no pressure, no hassles, and a lot of professionalism.

pheflin

29 de jun. de 2012

Everyone was very friendly and helpful. Sam was fun to work with and was willing to go out of his way to make the sale as comfortable as possible. It's over a 100 degrees out and he was running back and forth to bring up the different color combinations I was interested in. The price was comparable to other dealers.

awiesler

27 de jun. de 2012

We went in knowing what car we wanted. They gave us the deal we wanted at the price we wanted. They went out of their way to please us and we will be back!

23Thunder

27 de jun. de 2012

The staff was helpful and polite. The price was terrific and they even kicked in a couple of tems at cost. The process took a little longer than it probably should, but we are happy with the deal we got.

heimmc

25 de jun. de 2012

I had a very pleasant experience buying a car from Westcounty Honda recently. I found the salesman to be very knowledgible and the price reasonable.

jamyers1

23 de jun. de 2012

I recently purchased my first car, a 2012 Civic HF, at West County Honda. Overall it was a pretty good experience. I ended up getting a very good price on my car after talking to the manager and I really liked the sales people that took care of me. Wasn't too impressed with the manager who negotiated with me though. But good experience nonetheless, and a new car at a fair price!

jill_coon

22 de jun. de 2012

I needed a reliable vehicle very badly for myself and my children, but I wasn't sure what model I wanted or even if I would qualify for an auto loan. Bret located the perfect fit for my family, and he and his team worked tirelessly to get my loan approved under the best possible terms for my situation. Now I'm the proud owner of a gently used Honda Odyssey, and myself and my family couldn't be happier! I couldn't have been more pleased with the personal service I received--and who wouldn't love to own a Honda?!

bjw8c4

20 de jun. de 2012

I have just finished the process of buying my first new vehicle. I walked into the dealership to look around, and within two visits I was convinced that I was going to buy a Honda. Leon and other associates helped me find things that I was expecting out of a vehicle and also helped me discover things about Honda cars that I had not known before. I had a great experience and I would highly recommend taking a visit to West County Honda.

camoll

19 de jun. de 2012

My wife and I just bought a 2012 Honda Pilot from Bret Donaldson at West County Honda. After a rough start of being approached, multiple calls and emails from a disorganized group of sales associates, Bret took charge and made a very personable impression on us. His personality and his ability to work out most of the deal over email including trade in value really appealed to us. When we got together to finalize the last step in person, we knew right away we were working with a professional and a good person. We wish Bret the best of luck in his role at West County Honda and certainly love our new black Honda Pilot. Ultimately good deals are made as a result of building good relationships.

e34

19 de jun. de 2012

I went to this dealership looking to lease a Civic. They helped us right away and went through all our options. I got a great deal and the service was excellent. They've called several times to see how things are going. I will definitely return in the future.

caw822

11 de jun. de 2012

My Experience at West County Honda was great. Bob listened to what I wanted and was very detailed in going over all of the features of the 2012 CRV. He definitely made this car buying experience ten times better than my last. He was patient with me and helped me get a price that I was comfortable with. Eric the sales manager was also easty to work with. Susan in finance was excellent and had a great personality. I will return to West County Honda and recommend it to anyone looking for a new Honda! Great People!! Thanks for changing my opinion of car buying!

dmprost

8 de jun. de 2012

We walked into West County Honda not knowing what kind of car we wanted. This is the third Honda we have bought from this dealership, so we felt confident we would find a salesperson that would help us with our decision. We found that with Bob Olander and cannot say enough about how much he helped us. Bob was very patient and took the time to listen to our needs. He was extremely knowledgeable about each of the cars and spent time helping us narrow down our choices. Bob was extremely flexible, working around our crazy schedule of having to leave to pick up kids, and return later. He was super kind, showed genuine interest in us, and was very professional without any pressure whatsoever. Eric Davis met us to congratulate us, and was very pleasant, excellent in customer service, and had a great sense of humor, while making very sure we were happy. I would highly recommend Bob and Eric to anyone I know looking for a new car. In dealing with them, we walked away feeling happy and satisfied with our purchase of a new Accord Coupe. Thank you Bob and Eric..............Diane and Bob Prost

Civic Buyer

7 de jun. de 2012

I was referred to west county honda from a friend. They put me in contact with Chris Brookes and he was more then helpful since he was not pushing us to buy right away and was making sure we really understood the whole car buying process. West county honda let us have the car for the weekend to drive to see if it was a good fit for us which is was. IF your in the market to buy a honda this is the place to go!

driving1daisy

6 de jun. de 2012

i had a wonderful experience at west county honda i was treated with respect and courtesy at all timesi would recommend this dealership anytime and did just the morningi luv my Honda Civic its perfectall my needs were metThanks again West CountyVicki Fieman

Big Mama

5 de jun. de 2012

Wow, what a great experience. Our salesperson, Bob Olander was very professional, friendly and knowledgeable. He was able to to get me a great deal on a new Honda. I would recommend West County Honda and Bob Olander to everyone looking to buy a new Honda or a preowned vehicle. Keep up the good work, Bob!

magehirschi

5 de jun. de 2012

I went in to purchase a used car on memorial day and I knew exactly what I wanted but Honda accord coupes are difficult to find so they offered me a brand new one on the lot for 25,000 flat. I really was excited since this was a huge reduction, but when I came in on wednesday with the offer promised to me they said they couldn't meet it. We settled with the cost of 25,500. The overall experience was great as well as the friendliness towards us and the quality of work.

Storm victim

3 de jun. de 2012

We purchased a car and this was an enjoyable experience from everyone we dealt with at the dealership

TCMOWCH

1 de jun. de 2012

I had my 2011 Odyssey detailed by the dealer. I guess the person who waxed it did not have access to a step ladder, because they only "detailed" the van up to the top of the sides-forgetting the entire roof! Really unprofessional..... They also "forgot" ( their words) to install a transmission oil cooler on my van when it was brand new after I had paid for the tow package. They installed it immediately after I brought it to their attention. If I had not checked, or known what to look for, I would never had known until transmission problems had emerged in the future from towing. Double check everything this dealership says and does. I will buy another Honda, but NOT from West County Honda.

angturnbull

1 de jun. de 2012

Wow what a great experience buying a new 2012 Odyssey working with Bob and Eric. Bob was very professional and courteous. His knowledge was great and he stayed well after closing to assist me with syncing my cell phone with the van. I would highly recommend Bob for anyone looking for a new Honda but not wanting the high pressure salesman. Thanks again Bob!

brucelanusa

24 de may. de 2012

My friend referred me to this dealership due to a referral program they provide. I actually purchased a new car from them 3 weeks ago and non of us get our referral check so far. i asked about the check and two people gave me two different answers. One said that will arrive in 10 days; on the other hand, the other guy said that will arrive with my document. i got my docaument yesterday and there was no check inside.

Happy Shopper

15 de may. de 2012

I have been looking at vehicles for a while and with the help of the staff at West County Honda decided on a 2012 Honda Civic. I could not be happier with my vehicle and my experience! Chris Brooks was fun and easy to work with. The managers were great and even the finance phase went quickly and smoothly. They really made a process that can be overwhelming easy and enjoyable. I would (and will) reccomend this dealership to anyone considering buying a car!

Unhappy Customer

9 de may. de 2012

I purchased a vehicle from this dealership. The process was ok (a little slow). I also purchased an extended warranty and was told some false information from the financial person (things he said were covered were actually not covered). I was also promised a vehicle owner's manual and the code to the NAV/Radio (both were missing). The salesman never helped me with the manual as promised and it took 2 months to cancel the warranty. After numerous calls to the dealership and 2 personal visits, I was contacted by the general manager. The general manager (Brian I think)said he would take care of getting me a manual and getting the warranty cancelled. I received the manual right away. The warranty was not cancelled. After a total of approximately 10 calls to the dealership, I got the warranty cancelled (almost 50 days after I first asked for it to be cancelled). I even told the salesman I was planning on buying 2 vehicles. After this horrible customer service, another St. Louis Honda Dealer will be getting my business as I am purchasing a new Odyssey this weekend.

tluvl

2 de may. de 2012

We were promised a price on a car after we showed up at the dealership they said oh the car we talked about we dont have but they said we could buy a different one for more money. We were upset and we were also told the honda we wanted could not be found in our area we would have to go to another state to find it. Sure enough we get online at home after leaving upset and we found the car we wanted. So we went to another dealer and purchased it. i will never go there again.

explorer1002

22 de abr. de 2012

My wife and I worked with Dylan to buy a New Honda CRV in February '12. He was very professional and worked hard to come up with a deal that worked for both us and the dealership. Would highly recommend both Dylan and West County Honda and would have no reservations buying from them again in the future. '

honda80

20 de abr. de 2012

dealer found ways to sneak additional costs into the price of the car.there was alot of pressure on the deal also dealer adds $788 to price of car to get an auto butler and it scratched the finish on my car i purchased from them would not recommend this dealer at all!!! stay away

jblomefield

20 de abr. de 2012

I began my search for a vehicle online, allowing myself to be contacted by various representatives. Sandy from W. County Honda called and we discussed that I wanted a new Honda SUV AWD with some upgrades. She stated that they were featuring employee pricing that weekend and that they had a couple meeting my needs for sale and she quoted a price. I told her that I would be out to look at it. On that day, I test drove that vehicle at a another dealer who offered a slightly higher price. He warned that I couldn't get the one I wanted at the quoted price as it would be less than the dealer paid. To verify, I called W. County and Sandy verified the price as originally quoted. When I arrived at the dealership, I was approached by Sandy who turned me over to Dylan to assist me. I reiterated my needs and told him the price I was quoted. He returned with his supervisor, who returned with his manager, who said that I had been quoted the price for the 2WD, not the AWD. I showed him my notes with the lower price and asked him to speak to Sandy who had just verified the lower price before I drove to the dealership.After further conferencing, they announced that they would honor the lower price even though it was below their cost. (This was verified by the dealer at the other dealership.)I appreciate their handling of this matter and I paid cash for the vehicle. I was unable to pick it up that day, as I needed tinting on the passenger front windows. There was a slight mixup in the service that day and I needed to return a second time, but all in all, I was very pleased with the transaction. I believe that the dealers behaved honorably in this matter. As a single, elderly woman, I am always interested to see how vendors treat buyers without a man involved in the transaction. I am a retired executive, so little gets by me, but the dynamic is always interesting to watch. Kudos to this organization for doing the right thing.

btuholske

17 de abr. de 2012

I recently purchased a used Pilot. In the past, this was something that I did not look forward to and was normally a very painful process. Eddie Jones and John Scariano made my experience a very good one. They were great.After purchasing the Pilot, I had several mechanical issues. I do understand that there is a risk when buying a used vehicle. That being said, the Service Department resolved all of my problems to my satisfaction. Mark Hurtt was my Service Advisor and he was excellent. Mark was very informative, courteous, friendly, professional, and has an exceptional focus on customer service.I wish to express my appreciation to Eddie Jones, John Scariano, Mark Hurtt, Matt Annis, and Todd Feuerhaken (as you can see it takes an entire team to accomplish exceptional customer service). I am an extremely satisfied customer and am very pleased with my purchase at West County Honda. They have exceeded my expectations in all areas of their operation. Bob T.

croluv

15 de abr. de 2012

Hi - I hate dealerships and car salesmen. it was so nice dealing with a woman AND IF YOU'RE A WOMAN YOU KNOW WHAT I REALLY MEAN. I just got my Accord from west county honda and they were awesome. I didn't have to play those silly salespeople games. I went thru the internet department got there rock bottom price came in and got my car. How refreshing! And you know the owner Bill was even there. I always say if the owner is at his business it's all good. You know that typical walk in the car dealership and find a bunch of old men sitting around b.s. Not here Ciara greeted me right away and she even lifted the hood up and showed me my dip sticks. allelujah! I LOVE THIS PLACE THANKS CIARA! XOXO

RinkFree

30 de mar. de 2012

Came to the dealership not expecting to buy a car. Dylan and John made it an easy experience for something I do not care for. It was quick and painless. My new Accord may be the last car I purchase, and couldn't be any happier with it. I would recommend this dealership to anyone interested in a new Honda

CHRISTIAN COWGIRL

20 de mar. de 2012

Eric Davis was my salesperson. what a guy. Funny and friendly. So refreshing to deal with people who make you feel welcomed and appreciated. No pressure, relaxed atmosphere. Closed the place down. Only drawback....i only buy a car every five years....I would frequent their business regularly. THANKS ERIC AND EVERYONE AT WEST COUNTY HONDA,,,EVEN MY FINANCE GUY.

rugbyball

5 de mar. de 2012

went in to get an oil change, i was disappointed to find that i now see oil on my garage floor. this was never a problem before with the stephen vincel honda service team. i am reluctant to take my car back for any kind of service.

St Louis Guy

5 de feb. de 2012

We had a pleasant experience getting a quote from West County Honda's internet sales people. We had a pleasant experience with our salesman, Eric Davis.We even got to express our appreciation to Eric's supervisor.

David2004

30 de ene. de 2012

I just finished purchasing a new 2012 Honda CRV from West County Honda. I worked with Kevin McCue (New Car sales). The car has to be located, so not delivered yet, however they estimate mid-February. My buying experience was one I would rate a 5 (Great) basically due to Kevin's professionalism. He was easy to work with and very straight forward. I also felt he represented me accurately during the time periods when they leave you alone at the table to speak to the sales manager, etc. This was the 5th Honda we have owned, however the first bought at this dealership. Assuming all goes well with the delivery of the car to me about when they stated (mid February), I will give this dealership a 5 rating.

Henrry Kite

10 de ene. de 2012

Heather, the internet sales person, e-maild me tens to times to convince me to come over and see. Finally we went there to see a touring odessey, Lee who received us at the door said it was sold although I had called and talked to Heather right before we went there, I insisted that the vehicle was available and Lee checked and came back saying yeah it was availabe but on a test drive. Then a 2008 Odessey was presentd to us as 2010, then we were asked to put our offer on a car different from the one we were negotiating about. The entire time we felt that they were not serious about selling. They broke the deal on a silly price difference, we called to follow up on the vehicle few days latter and Heather said she'd check and call back but she never did, 10 days latter we called again and talked to Shelley, the internet sales manger, said she'd check and call back in 20 minutes but she never did!With such customer service and attitude, I can assure them they won't be in business for long and I will NOT recommend anyone to deal with them!

Schejbal

4 de ene. de 2012

After checking the Internet for a Honda CVR, Annie Lam at West County Honda contacted me stating that they had a CVR for $19300. When I arrived, I worked with Eric Davis and his sales manager. They did not have the CVR for #19300 in their inventory which should have been a red flag right away that they don't keep promises. They stated that if I signed papers, they would find me a CVR SE for $20000. So I signed, but then they said they must have a deposit or my title to my trade in. I reluctantly gave them my title. That evening, my husband and I decided to cancel the order so we did so in writing and requested the return of our title. The sales manager demanded that I come in to sign a form stating that I would not purchase the vehicle anywhere else. I told him that I would not do that and that he should return my title. They refused to return my title. After weeks of waiting for my title and back-and-forth communication, Todd (general manager) sent a check for $35 to cover the cost of replacing my title.

jengel7752

28 de dic. de 2011

I was quoted one price on the internet but when I came in to purchase the car the price was different.I then was given the run around because the car that I put a deposit down on the week before was sold. I asked not to have the dealership logo put on the car but they did anyway and I was told it would have a full tank of gas but there was only a 1/4 tank of gas when I left the dealership I was to exhausted to turn around and go back to the dealership to argue about a tank of gas.

millersus

27 de dic. de 2011

I have not purchased a car on my own in a long time and I was a little apprehensive about doing it by myself. Steve Ellis was extremely reasurring that all would go smoothly and it certainly did. He could not have been more helpful in every way. He listened to what my needs were and what my financial limits were and knew exactly which car was right for me. He answered every question even before could think of them and made my experience at the dealership a true pleasure. I intend to recommmend him to my firends.It was also a pleasure to deal with everyone at the Honda dealership. I am looking forward to enjoying my carSUSAN MILLER

CRV4Me

6 de dic. de 2011

My husband and I bought a new CRV from Kevin this week. He was very helpful, friendly and easy to work with! And we got a great deal - thanks Annie & Jon! We really enjoyed our experience with West County Honda.

jbrockel

30 de nov. de 2011

11/30/2011I noticed my tire pressure light was on yesterday so went straight out to West County Honda this a.m. and was given excellent service with a smile! Patti Kupfer came right out took my keys, I went in for a cup of coffee (very nice waiting area also) and within 5 minutes the tire pressure was fixed on my 2008 Honda Accord, which I purchased from West County Honda (formerly tephen Vincel Honda and had a great experience with Cindy Wilson (saleswoman at the time) and now have worked with Gary Binder. My car was a pre-owned certified Honda and my first Honda. Always have wanted one and now that I had her, I would never go back to anything else. What a dream to drive and so dependible. A beautiful car all around.The service department has always given excellent service.Thank you Patti for a great job and a pleasure to work with!GREAT JOB!Jacqueline Brockelmeyer

jackie.manne

28 de nov. de 2011

Thanks to Aaron my husband and I are enjoying both our new cars! We went to 5 dealerships on black friday and West County Honda was the first one that helped us right away! We knew it was meant to be!

wulei

26 de nov. de 2011

I was able to to work with with the internet team which provided with me a quote. I then called them and they promised that they will beat all competitor pricing and even go $500 below their price. Once I was ready to come in, they were able to meet the price and go $500 below the quote I got from other internet dealer team. I was also happy to know what they had 0% financing for 36 months when all other dealers had 0.9% financing for the same time period. The process was extremely hassle-free and I ended up with a car that I love (Honda Pilot EX 2012) at the price that was reasonable.I'll be glad to do business with them in the future and will gladly recommend it to others.

deripp

25 de nov. de 2011

Patti and Bob gave me excellent service. Patti quoted me a price on replacement tires while Bob greeted me, signed me in, gave me a courtsey car. Patti was there when I picked up by car and followed up on all aspects of service.

coleman0711

23 de nov. de 2011

I walked into the dealership not intending to buy a new car that day (considering I was there with two young children and I had not had a chance to test drive the car yet). But a few hours later (without the kids and with my husband), we test drove the car and bought in on the spot. Marcus was wonderful to work with. I felt he was very straight-forward and knowledgeable.

Best FIT

22 de nov. de 2011

I had a great experience buy my honda here. Great job at "selling me", No hassle, great price, great financing. Great period. i drove 50 miles to get here and i would have driven 100 by how they handled the internet questions, the pricing, the demanding way i acted (sorry) and everone we dealt with did an outstanding job despite the numerous questions and inquiries etc.. I have purchased cars for years, and i have never been so pleased with the outcome of this deal, no other place to get a honda or for that matter, any car! GREAT JOB GUYS!

mayres61

22 de nov. de 2011

This dealer did an outstanding job! had the car i wanted for an excellent price. read my no nonsense body language, and acted acordingly. BEST CAR BUYING EXPERIANCE EVER! the staff that supported him was also EXCELLENT as well. I will be telling others and other folks will be asking where to go!you guys all ROCK! GREAT JOB once more

Jswang494

14 de nov. de 2011

Billy was great! He worked very hard and tried very hard to work with numbers. He should get a raise for all of his hard work! This was a very enjoyable buying experience!

Manual only

11 de nov. de 2011

As with my previous three cars, I researched the internet for the purchase of my 2012 Honda Civic LX. In 2004, I purchased my first Honda Civic through Huey's Honda - now Frontenac Honda. They were my first choice of purchase because of their nearby location and excellent service department.Pat Huxen at West County Honda was the first to respond to my several inquiries. After a few emails, he assured me that they could meet my purchase price. When Frontenac Honda responded and heard what West County Honda offered I never heard another word from them.After exchanging several emails with the West County Honda internet staff (Pat Huxen, Kris Portnoy and Pebbis)I made an appointment. Kris was my salesperson who I found to be very helpful and honest. Every employee that I dealt with at West County Honda was polite and helpful.In managing a staff of 20 employees, I realize the importance of team work and excellent customer service. West County Honda impressed me as a company that also believes in both. I recommend West County Honda to those who would like a positive experience with their next car purchase!The bad news is that their location is a pretty good distance from my home for any future service work. The good news is that I can take my car to any nearby Honda dealership for service work.I love my new Honda and probably will never purchase anything but a Honda in the future!

kschizzy

3 de nov. de 2011

The most friendly and helpful dealership I've ever bought a car from. They went above and beyond to help me find the right vehicle for my price range. No pressure to buy and everyone from sales to financing was up front and honest about pro's and con's of the decisions I had to make in regards to the purchase of my new vehicle. I highly recommend giving west county honda a try before you make a purchase elsewhere.

jhhcoc

2 de nov. de 2011

I purchased a 2011 Odyssey from West Co Honda this past Sept. I ordered the Tow package. A transmission Cooler comes with the Tow Package, and it is a very important component.On my first trip to the dealer for an oil change/service, I asked the service tech to verify that a transmission cooler had been installed. The tech returned a few minutes later and sheepishly stated that,do to an oversight, the cooler had not been installed! I contacted the Service Manager, Todd Feuerhaken, and explained the situation. He admitted that it has happened before and he was sorry. I told Mr. Feuerhaken that I have towed several times since purchasing the Odyssey and was now concerned that the transmission had been damaged since the cooler had not been installed. He agreed to extend the PowerTrain Warranty on my Odyssey to 75k miles over the phone and said he would call me back ,soon, to tell me when to come to the dealership to sign and pick up the warranty paperwork. I have still not heard from Mr. Feuerhaken, or any member of the West County Honda staff.I hope to add to this review that I was contacted by West County Honda and Mr. Feuerhaken kept his word, but for now, I will buy my next Honda from a different dealer.Those of you out there considering a tow package on your vehicle, follow-up with the service department (or any mechanic) to verify that the dealer installed the equipment you purchased.And, don't forget to make a complaint with the Better Business Bureau.

clayalba

2 de nov. de 2011

We negotiated a great price on a used vehicle and we were ready to sign. We turned down the "optional" warranty package (which by the way was a non-dealer package and has bad reviews written about them), the business manager said that he could no longer give us our agreed upon finance rate because they (the dealer) was losing $4000. They said they had to raise our rate by almost 3%! We refused to accept this and we walked out. We contacted Bommarito Honda and bought a new car instead for almost the same price. Unbelievable unprofessionalism, untruthful negotiations and quite frankly, illegal business practices. Buyers please beware!

Jenny

1 de nov. de 2011

Aaron Manring is a very nice and helpful young man. We appreciate his help and work.

kjcarlson

1 de nov. de 2011

When I purchased my Honda Accord at West County Honda in April 2011, my overall experience working with the dealership was very positive. I have thoroughly enjoyed my new car and been very pleased with its performance. Last Thursday I experienced an issue (due to operator failure) when the key was left in the ignition while at the gym. My car would not start upon trying to leave. I called the Dealership and spoke with Chris. Although the Service Department was closed for the night, Chris called Todd, their Sevice Manager, at home and informed him of my situation. Chris then provided me with Todd's direct number. After speaking with Todd about my problem, although he was relaxing at home enjoying game 6 of the World Series, he graciously offered to help me, jumped in his car and drove 30 miles into the city to assist me. Todd was friendly and professional, making sure everything was working properly before returning home. Todd's willingness to go the extra mile not only resolved my situation, it provided me with confidence and peace of mind that West County Honda and its staff are willing to do whatever it takes to make sure their customers are satisfied and well cared for and reinforcing my belief that I chose the right dealer to purchase my car from. Thank You West County Honda and Todd in particular!

charleybrown1

29 de oct. de 2011

One of the best experiences that I've every had purchasing or leasing an automobile! West County Honda will surely be recognized soon as the best dealership in the St. Louis area. What a great open showroom here! Also, If all Sales Associates are like Mr. Ellis, this dealership must have an outstanding team of individuals. My experience with Sales Associate Stephen Ellis was so much different than with others I've had in the past. He knows his product and listens to the customer with a great deal of patience. He started his work with me at approx. 9:30 AM and we agreed to a deal at approx. 6:30 PM (after test driving 3 different vehicles and much discussion in between.) While he does not use "pressure" or "urgency" type sale tactics, he certainly knows how to close the sale (even though he may have had a few doubts since it took so long). I was impressed with his "energy" level and kind, friendly disposition. I have to add here that it was Internet Specialist, Heather Roberts, that got me into the dealership through her prompt follow-up with my request via e-mail and phone conversation. In addition, at the end of a very long day, the Finance Manager also was a pleasure to work with (even though he knew I was anxious to get out of there and & get home to watch the St. Louis Cardinals in game 6 of an awesome, historic game!) In conclusion, I was very impressed that everyone that I came in contact with appeared to very much enjoy their work. This is quite a team! Charley BrownBallwin, MO

GregW

23 de oct. de 2011

I used the internet pricing and it was the best price I could find between 3 states. As a matter of fact, the other dealers were awe struck and baffled at the price quote I received. I was upfront with my intentions and my goals; and they were true to their quote. The buying process was simple and the attempts to offer additional options or add "expenses" were minimal and quickly thwarted by the sales representative. The key was to hold my ground based on the original quote...again being honest up front helped (for instance, I made it clear that I was not financing). Then, going well above and beyond, they helped me get the car 40 miles away to my house in Il. Not just that, but followed me to my mechanic to drop off my other vehicle...absolutely outside of any expectations I had for service. Excellent customer interaction; excellent pricing; excellent experience. OH, and the car is pretty nice too.

Zimmer1

22 de oct. de 2011

I own a business and needed a crv as an extra vehicle to help me with my childs needs. These two gentleman helped every step of the way. Les helped me choose the rite car. Then when we got down to the price! Bill put everything together. I know that i cant say enough to thank you guys. I LOVE MY NEW CAR.THANKS LES & BILL

Honda new car

20 de oct. de 2011

Love this place. They have a neat incentive with purchase and give you free car washes for the car.

Abdul

20 de oct. de 2011

Bought a Honda accord here and really enjoyed the sales person. Nice staff

Honda car buyer

20 de oct. de 2011

I bought a Honda 2010 accord. It had 14000 miles on the vehicle and so far pretty happy with it. Josh stark Salesman was very personable and honest. He is my Facebook friend if that tells you anything.

wpksudjj

18 de oct. de 2011

Bill Double is a pleasure to work with- He is true to his word, and if you are not happy or satisfied for whatever reason he will do all that he can to make it right. I feel that I was given a great deal - When I first came into West County Honda I advised them what I wanted my payments to be and no more than that- Bill worked and worked on getting me the car I wanted for the payments I wanted- In the end, I was very pleased with his hard work and my new car- Anytime I have an issue or problem, Bill is always available at willing to assit me w/whatever it is that I am requesting or needing- I wanted to add, I had to go back to the dealership for an emissions test because the sales rep who handled me goofed up and no longer works there- whom I did not care for at all- I dealt w/Shawn Quinlisk and another associate by the name of Kris (I did not get his last name) and these guys were AWESOME!!!! Never had I ever felt so comfortable at a dealership- especially when you have purchased a vehicle and had to go back- I cannot say enough GREAT things about these two salesmen. Shawn gave me his contact info for me to contact if I needed anything else and sat and chatted w/me my entire wait while I was there- Kris, handled everything in a professional manner and assured me of WCH's customer service practices - In which I received NONE of the above from my prior Salesrep Michael Knollhoff- In my opinion, WCH did themselves a favor in letting Mr. Knollhoff go- GREAT JOB IN GAINING MY TRUST AGAIN WEST COUNTY HONDA!!! I will be referring any and everyone I know to these guys!!

ktcars

10 de oct. de 2011

We bought a used Honda CRV from West County Honda. We had an unfortunate sales experience. We left the dealership less than satisfied. We did buy the car from them, but that was mostly just because of the very good price on the car. After leaving a bad review on this site, I was contacted by Todd from West County Honda. I described my experience with him, and my displeasure. He appologized and made sure that we were given a check for the amount of money that was lost in the negotiation process. We appreciate the effort made after the fact to help correct an unpleasant experience.

jrentze

7 de oct. de 2011

Since my first experience I have been contacted by Todd and am convinced that the problems that I incurred initially have been rectified. They seem genuinely concerned now that the customer's issues and complaints are taken seriously. At this time I would not have a problem recommending them to a friend or relative!

himdownstairs

30 de sep. de 2011

Really good purchase experience here. Went to the other honda dealers in town and no one had the excitement this place had. Seems like they believe more in the honda product itself rather than gimmicks to get you to buy. Good negotion process, first time in my buying history where the benefits of cash down so clearly explained and therefore taken advantage of. Will buy here again!Oh, PS, love my wrap-service contract Brandon!