Autos usados por West Palm Beach Nissan

M

me

10 de nov. de 2016

They won't tell you upfront how much they will charge you for a diagnostic fee and they will make you sign a paper (you have to be careful here) where you accept to decline to have an upfront written estimate if the repair costs are under a certain amount of money (the number that they put here is going to be the cost of a regular maintenance service that you want them to do in your car PLUS the amount they want to charge you for concept of diagnostic fee). If you make the mistake of not asking how much they will charge you for diagnostic fee, or if you ingenuously believe is going to be free AND you end up declining the repair they recommend based on what they found in the diagnostic, well, be prepare to pay top dollar for a diagnostic fee. I paid 100 dollars just for diagnostic fee. And, honestly, I might have paid it happily if they had told me in advance how much they were going to charge me for diagnostic fee. Business transparency, it's all I ask. Don't try to fool your customer into signing a paper to decline to have an upfront estimate of all the repairs if the total cost is below a certain number. And that number at the end of the day, suspiciously turns out to be exactly the amount of money you will be charged, so you never got the estimate and since the job is done now you have to pay. You, as a business could believe you won, but you didn't because you lost what could have become a loyal customer.

BP

Beyond Pissed!!!!!!!!!!!!

20 de oct. de 2016

I have called constantly to this horrible dealership about getting calls that my loan to the trade in wasn't paid. The first excuse after I had already gone back a second time to resign was "well the guy sent it to the wrong bank but he's fired so come back and resign". I resigned AGAIN and got the same call. I was told "sorry we sent it to the wrong bank" I lost it told them they better fix it and I better get a response IMMEDIATELY. Spoke to Ben and a week has past and I've called, he doesn't answer and he never got back to me. I'm calling to speak to ANYONE in management because at this point I'm two months behind on the trade in and my credit score is dropping. I mean BEYOND RIDICULOUS!!! I've been on top of them from the beginning and STILL they haven't fixed it, two months in now. I've gone in to resign three times, I've called constantly, spoken to various people and left multiple messages. Im where Im so pissed I could sue at this point.

L

Lmoon1944

14 de oct. de 2016

Wow was horrible daniel sold me a car had me sighn an agreement and did not explain it ment my loan was not approved yet. I drove off to find out a month later i had to return the car because of loan issues. If he would h as ve explained what i was signing i would have waited and not drove off.

F

Fustrated

12 de oct. de 2016

Service Dept. Is horrible since new ownership. Former service employees fired, including best asset Ray Gomez, Service Mgr. WILL NEVER DEAL WITH THIS DEALERSHIP AGAIN.

W

wpb

11 de oct. de 2016

WPB Nissan,W Blue Heron Blvd is a very bad location to purchase a vehicle..staff does not communicate very well. They will run your credit to the ground and tell you this is what your credit score is now. They will take your money and put you in a very high car payment vehicle. The staff will not work with you, only after your money and your trades..This location will put you in repo status..be very aware of the suspicious stuff that the staff do fraud location..

B

Bigdaddy

10 de sep. de 2016

I brought the car in for a good servicing as it is not 10 years old with 55,000 miles and changed all the belts all the fluids battery new Michelin pilot sport tires new Bremblo brakes and wheel alignment and dealt with Ray Gomez who did a fantastic job I couldn't of been more satisfied with the service thanks for great experience

R

Rogue

31 de ago. de 2016

Buying a Nissan was not on our radar, but when my husband and I walked into West Palm Beach Nissan and met Dominic Scaringi, a Nissan it was! We were both struck by Dominic's sincerity and honesty. He gained our trust Immediately, something few car salespersons have ever managed to do. He listened and heard what we wanted and worked patiently with us until we found the perfect deal. We are thrilled with our purchase and are so grateful to Dominic for "steering" us in the right direction!A special shout out too, to Mike Cummings for his role in our purchase, and Ben, finance manager! Great all around experience!Linda and Tom Pelli

NM

Natasha Miles

26 de jul. de 2016

Hats off, arms way up in the air and several thumbs up to the team over at West Palm Beach Nissan!!! I came into town from New England to purchase a new car for my mother both Bryan, Brian & TJ along with the rest of the crew over at West Palm Beach Nissan had the most knowledgeable, friendly, NON-aggressive approach 2 car dealing; which left my mother and I the happiest car buyers ever!!!We highly recommend y'all checking out this dealership and will refer our friends and family!!!Thanks everyone, my mother loves her new Nissan Rogue :-)

GG

Greg Gatto

23 de jun. de 2016

Salesman was nice enough Israel on the finance team is a snake oil salesman.I have good credit and there was never any question as to me getting financing. The salesman was a nice guy but the entire process took way to long. After i negotiated and agreed to a price I sat around for over an hour and then left. The finance manager came out introduced himself as Israel and treated me as if I was an idiot, told me 5 more minutes, I ended up leaving and going back the next day to finish the purchase. After negotiating my interest rate Nissan went and had my credit pulled over 10 times by 10 different lenders. I have a credit monitoring service and was notified every time they pulled my credit. I called and asked to speak with Israel and he would not get on the phone or return my call. DO NOT BUY A CAR FROM THEM, THE FINANCE TEAM IS COMPLETELY UNPROFESSIONAL!!!GREG

M

mike1644

15 de mar. de 2016

The finance team doing the purchase of my truck did a we owe of a bed cover and signed it in the customer signature as though I signed it to get over on it without doing it it's been since Dec 6 and I still haven't received the bed cover.

S

SPOILED007

3 de feb. de 2016

Service is amazing here. I finaly found an amazing service team to take care of my 2015 Nissan 370z. I was greeted with smiles. They had enough people there to take care of the customers because it was serviced right away. I was really shocked at how fast someone came up to me. I even was greated by Michael Colletti and Cisco. I was told that I had nothing to worry since I was a new customer at their service department that they would take care of my beautiful car everytime i come. I did made sure i had there names right because they deserved to be acknowledge for making my experience a great one.

F

Fatking

27 de ene. de 2016

I called this dealership (on a Mon.) to speak to a service advisor to ask a couple of important questions before scheduling an appointment for service on a 2013 Frontier (18000 miles) that had a manufacture's defect resulting in a water leak, but the receptionist told me that they were all busy and took my name and number to have one call me back. By Weds. I still had not received a call back from them. I called this dealership because it is closest to me and more convenient than the dealership where the vehicle was purchased (Grieco Nissan in FT. Pierce) which is an hour drive away. When I didn't hear back from West Palm Beach Nissan, I then called Grieco and immediately connected to a very pleasant, professional and helpful person in service who setup an appointment for the next day to have me drop off the vehicle, get a rental from them and have it fixed at no charge at all (even for the rental) because this defect had previously occurred to a few other 2013 Frontiers. I've read the negative reviews about WPB Nissan and this review falls in line with them. Thanks alot WPB Nissan for not even taking the time out of your busy day to return a call.

B

beckylove50

16 de ene. de 2016

I will recommend Nissan to everyone. Ben my sales officer was knowledgeable and a good listener. He made me feel special and he answered all my question. I got the vehicle I wanted.

J

J1

11 de ene. de 2016

I have another complaint about West Palm Beach Nissan, I recently taken my 2012 Nissan Altima to diagnose the reason why my passenger seat airbag light malfunction and I was told that I need the complete seat bottom parts and labor was about $800 (3?? I parts and $4?? Labor)so I did some research and the OEM passenger seat occupancy sensor is $87. Not only that, I did more research before ordering and I was told that it just needed to be reset because the CD Player was changed so I found out how to reset it and did so. Now it works perfectly !!!!The moral of the story is that the dealership lied trying to make money !!!!This is just one complaint of five

DP

Dayana Perez

29 de nov. de 2015

I recommend Nissan to everyone and if you want a good deal look for Samuel he is really good and he knows really good how to give you what you needs and want ??

W

wpbnissansucks

19 de nov. de 2015

Horrible dealership, internet experience was the absolute worst ever. They just wasted my time. I would highly not recommend dealing with these guys who have mid-80s sales techniques of jerking you around, trying to play games with the payment number, trying to be buddy/buddy. RUN AWAY! I happily purchased a 2015 Nissan Murano from Wallace Nissan and the experience was great.

B

Beady31

5 de nov. de 2015

The staff at Nissan West Palm Beach was awesome! They answered all my question, offered the best deals, and they were very professional! All departments work hard to help customers feel satisfied!

C

chezz62

20 de oct. de 2015

The new "West Palm Beach Nissan" is not honoring anything that Napleton Nissan gave to the customers. They keep saying "they have nothing to do with Napleton" but that bottom line is when they bought out Napleton they bought the customers that came with it. They were very rude in the service department about this. They just kept repeating the same thing over and over "we have nothing to do with Napleton". They are not customer friendly!

J

jinkim1990

14 de jul. de 2015

This my second time purchasing a brand new car from this dealership. I told them from the beginning, I have no money for a down payment and they kept on coming back asking for a down payment but in the end they worked it out and it was a great offer. I walked in sad from the beginning when I found out I had to pay over $600 for my old car and then I remembered I spoke to Emmanuel Saintil (Manny), and as soon as I started to talk to him, we immediately connected. He made me happy all day and entertained me. Mr. Tyrone Taylor and Steve Cobb had my back and they helped me to the end. We need more dealerships like this one. As usually Ramzan Basir always help me out and takes care of me. I can't believe I drove off the lot with a brand new, 2015 Nissan Altima and I love the metallic color. It was a perfect match for me. You won't regret going here, I you chose this dealership please choose the following associates to work with and no else. Of course, I can't forget Malik the finance rep, this guy has a nice personality and you can trust him on his words while signing, believe me. I hate fake people and hearing xxxxxxxx, I use to work in the BDC Department for Napleton, so I know all the crap and scam talk. You won't have that we these associates at this dealership.

UC

unsatisfied customer

12 de jun. de 2015

Their sales people are very attentive and polite, not over whelming, buying a new vehicle was very easy. Service employees like Joe very negative they will express negativity when bringing in your new vehicle for warranty issue's, Even going out of their way to lie to Nissan Motor Corp. I've had 3 major issue's with my 2013 Frontier,. Only the last time at end of warranty did they stand behind their warranty for replacing worn out cheap rubber seals around inside of door panels. I haven't listened to my broken radio speakers since August of 2013 , approximately 3 months after purchase. I would NEVER buy any vehicle let alone a Nissan from Napleton ever again.

D

daniel925

11 de feb. de 2015

A positive note on behalf of Michael Balek, Michael made buying an automobile an enjoyable experience. This dealership has a different approach to the business. Michael was great as were his co workers Paul and Mallike. I would recommend this dealership to family and friends.

K

Kim

5 de feb. de 2015

Napleton Nissan is without a doubt the best dealership I have ever entered! From the moment I got there they were attentive and friendly. I never felt pressured which is a first for me with car dealers! Michael Balek met me at the door and even though I was just looking at that point he never made me feel like I was taking up his time (another first). After looking around some other dealers I decided on the Rogue I had driven at Nissan. I sent a text to Michael , did an online credit app., and even with my far less than perfect credit, they had me approved 30 minutes later! I can't thank everyone at Nissan enough ! All of them made this the best car buying experience I have ever had!! (And I have bought a lot of cars)If you don't go there , it's your loss!

J

Jennyd223

22 de ene. de 2015

We had an excellent experience. Yefim asked all the right questions to help me find exactly what I needed. Even the finance person was professional! Thank you for great customer service. Definitely not your typical car buying experience.

K

Katiardguez

12 de ene. de 2015

My mother and I passed by Napleton Nissan not expecting to leave with a car, I was actually expecting to walked out of the dealer with the same car that we arrived with. To my surprise the sale associate by the name of Tiger Willingham proved me wrong by being a good listener, courteous, friendly, professional, and going the extra mile in order to helped us get the car we wanted. For the first time we drove home very happily with our new Nissan Rogue. Now I know exactly where to go if I ever need or want a new car.

M

Mvega

10 de ene. de 2015

My husband bad I came to Florida two years ago. We passed by napleton Nissan not even wanting to purchase a car. Mo really sold us and we loved the car. He listened and we were his priority, the first time in 30 years of buying cars!! After one year we no longer needed an SUV- we paid Mo a visit and again; gig exactly what we wanted! We are more than pleased with him. He is fantastic, ask for him!! He has customers for life!Mary and Elden Vega

L

Lily

31 de dic. de 2014

The job of quality that nissan does is extremely good. I am satisfy with Jeffery helping me in choosing a car for my husband, good deal for a 2014 Nissan Pathfinder. Jeffery is the kindness salesman I've met he does excellent at what he does !

J

Jamie

30 de dic. de 2014

I had a really good experience with Jeff and Steve at Napleton. We went back and forth on the price but in the end I felt like I got the better deal. I will recommend anyone else that I know that wants to buy a Nissan to go to Napleton and ask for Jeff.

S

SandiLawrence

22 de dic. de 2014

I couldn't be happier with my experience at Napleton Nissan. My salesman was fantastic! He listened to what I wanted and definitely delivered! My payments are exactly where I want them, I left with the car I wanted, and to top it off I was treated like I was family, not another number. I highly recommend this dealership (and salesman) and will absolutely go back for my next purchase without a doubt. Thanks Jeff!

J

Johnd32

22 de dic. de 2014

Here is what I wrote, of you can post it:Last week I purchased a new Maxima from Napleton Nissan last week and have had a very good experience. Being a business owner and on an extremely tight schedule I had little time to sit and spend the day negotiating and quibbling over details. The first contact I had was with the sales person Yefim Koza, who immediately greeted me with a smile asked if he could help me and showed me a car meeting my specifications that had just come off the delivery truck. I explained what I was willing to pay, how my trade in needed to be taken into account and gave him my pay off on my trade and then left asking him to call me if he could make the deal work. Without having my car looked at or having a credit ap complete he called me back within an hour saying he could Get This Deal Done and meet my payment requirements, so long as the manager did not see any major problems with my trade and my credit was where I stated it to be. I then completed my credit application on line from my office on line. Again, Yefim call me back stating everything was fine and we set a time for me to return after work. When I arrived the car I was going to purchase was in front of the dealership prepped and ready for delivery. Yefim again greeted me politely and introduced me to his management team. At this point we finalized the contract, ran through the financing process and then had the new car delivered in less than 2 hours. This car is the 14 car I have purchased and I can honestly say that Yefim and Napleton made this transaction easy. John E. DaltonOptimum RTSPresident / CEO

A

annie

21 de dic. de 2014

Working with Ram to replace my stolen car with my first leased car turned out to be a great experience. He was sincere, knowledgeable, personable, laid back and fun to work with. It was apparent that Ram is also a good listener and so my needs were perfectly meshed technologically speaking. Sharing my joy at getting a car with Marina while working on loaner car paperwork was also memorable. She did a great job and her pleasant personality shined. I'm driving the first Nissan I've driven in 38 years and really enjoying the car.

K

KatrinaMeza

14 de dic. de 2014

Very friendly and tried everything possible to get me what I wanted. Overall very happy with the service they provided. Also quick and efficient! Normally you are in the dealership all day doing paperwork it was very quick.

E

escoliz119

13 de dic. de 2014

Jeff Soto asked me the right questions to determine my needs and told me about "new" technology that I never would think I would use, like the bluetooth in the car, but on the way home I used it. Thank you Jeff.

RS

Richard Sasina

10 de dic. de 2014

Ram was awesome. He really helped me find the NV I needed for my business needs. Love the van. I've been telling everyone how pleased I am with the vehicle. Wtg Nissan and Nappleton. We couldn't be happier. Rick Sasina, owner, Treasure Coast Painting Inc.

S

sandigsmith

8 de dic. de 2014

Jeff Soto was a great sales person to work with and made my whole buying experience quick and easy. I would recommend him for your future needs with Nissan.

C

cshann

4 de dic. de 2014

Jeff Soto took great care in helping me find the car I really would be comfortable in. I leases a gorgeous white Altima and couldn't be happier. What a great experience! I have recommended Jeff to 3 families already. He is a great addition to the Napleton family. I also can't say enough about Steve Cobb. He has helped for 12 years get the perfect car. I loved the entire process up to and including Charlie Gallegher in Finance.Thank you again for a great experience.Charlotte Shann

K

Kandi345

4 de dic. de 2014

Jeff soto took very good care of us and got us in a really nice reliable car. I would recommend anyone coming to this dealership it is a friendly environment and everyone is very professional !

P

puttermn

1 de dic. de 2014

I purchased a Nissan Sentra from Jeffery Soto, it was a smooth , no nonsense TransactionNapelton is a great place to buy a Car. Bill the manager is very laid back for a Car sales manager

A

alessia.lodicorodriguez

29 de nov. de 2014

My name is Alessia Rodriguez and I went there today 11/29/2014 (after nissan delray, which the sucked and carmax this was my last choice and hope)...I had a big and complicated situation.....I wanted to get out of the lease to buy something else( was 6.000 dollars upside down,over mileage and 1 year left on the lease at 580 monthly payment) and wanted .to get something with lower payments.I mean they made magic...and when I mean they I mean1) CHARLIE-FINANCE MANAGER2) STEVE-SALES MANAGER3) BILL-SALES MANAGER4) VINCE -SALES MANthey were all very very very helpful...after hours I got a great deal and couldn't ask for more..they were nice, helpful, patient, sweet and took great care of my situation. I would definitely recommend this to anyone I know!!! THE ARE THE BEST!!!!!!vince gav m a grat idea...bill was making the transaction, steve also came up with a great solution and Charlie gave me the magical numbers (monthly payments))) I left hugging everybody and celebrated!!!!!THANK YOU AGAIN! WHEN U GO IN ASK FOR STEVE!!!

S

shaina.iovanni

25 de nov. de 2014

My experience Was amazing the salesman Was able to help me out So much And work with my budget to get me in the car That I really wanted And made sure I Was able to drive of the lot with That car

B

barbiegirl563

24 de nov. de 2014

I recently purchased a Nissan Altima, and i was compelled to write a review! Mo was extremely friendly and genuinely listened to me. HE gave me exactly what i wanted and in doing so, he was diligent and efficient. I have never purchased a car this seamlessly. I am so excited and can't wait to let everyone know about Napleton and the fantastic service i received. Thank you one and All, especially Mo!

T

TTDONG58

23 de nov. de 2014

My name is Thanh Truong and i recently purchased a Nissan Rogue Select from Napleton Nissan and my salesperson was MO. He made this experience wonderful, and easy! Ten days after i purchased my car, i was the victim of a hit and run. So not knowing what to do, I contacted Mo. He told me to bring the car in. He took care of it in no time and was so honest with the process. I got the car back the second day and it looked absolutely perfect. I appreciate him and his service, going above and beyond. I will definitely recommend MO to all my family and friends!! Thank you again!

T

Tennile3

15 de nov. de 2014

This experience was better the my past ones and my salesman was great , very informative, polite, determined and he respected my wishes. If your ever in the area stop by and ask for Ramzan he is the best!!!!!

S

suethomp1

13 de nov. de 2014

My husband and I recently bought a 2015 Nissan Leaf from Napleton Nissan. It was the easiest car purchase we have ever made! Ramzan Basir (aka Ram) was a wonderful sales person and Charlie in finance was awesome. When it comes time to trade in our other vehicle, we will certainly purchase from Ram and his crew and Napleton Nissan. Usually when you purchase a new car, you are stuck at the dealership for hours. This transaction was so quick, painless and stress free! We have never seen anything like it! We highly recommend this dealership and we will certainly recommend this dealership to all of our friends.

P

pedrolrojas23

12 de nov. de 2014

Me and my wife purchased a car yesterday 11/11/14. A brand new nissan altima 2015, but it wasn't possible without Roberto Alarcon's help. His professionalism is above and beyond, his customer service is outstanding. We like to express how value this man is for your company. He performs his job effectively and efficiently and we were able to see that in his performance which probably execute it on daily basis in his interaction with clients and customers. We would like to add our gratitude for his help in making our dream come true. Thank you Robert.Pedro Rojas and Edith Bauza.

H

HeedMyWords!

8 de nov. de 2014

Said they would give us an extended one year bumper to bumper warranty because the car was a Certified Pre Owned car...Lie! When we went to have it serviced, it turned out "we made a mistake, sorry". Also had given us a "We Owe" in writing for a cabin filter, then just said "we changed our mind" when we went for servicing. Finally after fighting with them they "did us a favor" and gave us the filter! Get everything from them in writing, tape the conversation, and read every word in your contract. Do not believe a word the finance manager is telling you! If you want to avoid fighting this thru the BBB and Florida Attorney General as we are for the warranty issue, go to a different dealer!

CS

carlos solis

1 de nov. de 2014

realmente una gra experiencia con el dealer, el vendedor y los gerentes de ventas trabajaron para poder llevarme el murano que buscaba y sobre todo trabajaron, por el pago mensual una gran experiencia, estoy muy contento los recomiendo, si quieren repetir mi experiencia con Roberto Alarcon el representante de venta esta asegurado satifaccion total con un Nissan murano

SS

Sue Schivelbein

30 de oct. de 2014

From beginning Roberto was amazing as he listened to what I wanted and needed. Didnt believe that existed anymore. Truly the best service i could have ever asked for.

I

ismael92

29 de oct. de 2014

Roberto Alarcon helped my girlfriend and I to find the best car we needed. I consider him as one of the best sales man I have met. Very friendly, and professional. He provided us with a lot of important information and gave us great advice. After finding the best car, we are very happy and I thank Roberto for a great job. Ismael Villatoro

CM

Cynthia Miller

28 de oct. de 2014

Roberto at Napleton Nissan restored my faith in customer service. Rarely do we get kindness and courtesy in our day to day journey. My experience at Napleton Nissan feels good after its all said and done. Everyone from the beginning to the end showed me the upmost professionalism and this I will always remember. They will be highly recommended by me and every opportunity. Thanks for everything.

A

andy58

20 de oct. de 2014

Roberto Alarcon is a great salesman and was able to find the perfect car for us. Roberto and staff were very professional and great to work with. I am happy with my purchase and would definitely recommend others to shop here.

LD

Leif Durham

22 de sep. de 2014

My wife and I bought a Kia Sorrento from Napleton Kia. My experience with The management, sales team, and financing department was remarkable. My wife and I were at ease from the moment we arrived till driving away with our new vehicle. Tiger Willingham was the main salesman that we had the pleasure of dealing with. He was professional from start to the finishing follow up a few days after we were loving our new ride. I highly recommend dealing with Napleton Kia/Nissan of Palm Beach to anyone in the market for a New or USED car. These people know the cars, financials, and best ways to customize a payment package that can meet anyone's needs. I give them 10 gold stars.

L

LidaRdgz

11 de sep. de 2014

Companies are definitively its people! We came back to Jay for our second car because of a great first experience and he introduced us to Roberto. We ended up spending a good time, Roberto understood our needs, expedited the process and we got exactly what we needed.Great sense of humor, and an excellent overall experience! Napleton Nissan has an excellent sales team.

N

nissanpath14

10 de sep. de 2014

I was extremely pleased with the the level of service that I received from Napleton Nissan. I visited other dealerships but felt like I was just another sell to them. The employees at Napleton made me feel welcome from the beginning to end. I will definitely continue to do business with Napleton Nissan. Steve Cobb, Frank Kemp, Mallike Caesar and Michelle I say Thank You once again for the wonderful experience.

S

sgfs

30 de ago. de 2014

He was such a great help to finding a car and he has a nice sense of humor i would recommend him to everyone i know. He is an amazing sales person

W

WendyMaradiaga

28 de ago. de 2014

On behalf of my father Renzo Alfaro. This is our 3rd car, all I can say is Robert did an amazing work. At this time I am out of the State and Robert and Finance Department did everything for me to get those paper where am at. Doesn't matter where you are you will get what you need. No words for you Roberto to describe what you have done for my family. Thank You very much.

T

Treydsds

24 de ago. de 2014

I like Roberto because he didn't pressure me into buying just anything. He broke everything down and gave me a good deal. Didn't even have to tell him I wanted, he just knew and he was right on the money. Great salesman..

1

123glt

20 de ago. de 2014

Ramzan Basir is a true professional. I felt respected and he is so kind. This is my second purchase with Ram. I will always go to Ram for my purchases. He is an excellent sales consultant. Thank you Ram.

J

jorgefl

20 de ago. de 2014

Since the beginning Roberto was very helpful through the process to obtain financing for the purchase of my new car. Also he helped me getting a good price on my 2014 Nissan Versa. So en Nissan Napleton Robert es el mejor!

D

diane.moore.752861

11 de ago. de 2014

Frank Kemp handled our purchase. He was very professional, courteous, and followed through on all of our requests. We would definitely refer anyone to Frank who needs to trade or buy a car!!

A

ajb1234

7 de ago. de 2014

I walked into Nissan due to a very bad experience at Ford. They took me in and helped me get through it. They treated me like a friend and not a number or $. My salesman, Yefim, handled every detail. The finance man and sales manager worked together to get the best deal and did the heavy lifting with the bank. I had such a great experience that two months later I bought my mother a new car and brought my friends in. Ask for Yefim! He will treat you right!

S

S.angy_f

1 de ago. de 2014

Roberto was a amazing sales worker! He was very helpful of me getting a good price on my 2014 Nissan truck. So if u ever looking for a car I say u ask for Roberto cause he will help u like he did for me :) #TeamRoberto :)

C

camillejnae

31 de jul. de 2014

I always have a great experience at Napleton Nissan, and this time was no different. Frank Kemp was my sales manager and he was AWESOME! Courteous, knowledgeable, and most importantly fast. He was able to evaluate my situation and get me into the exact car I wanted for the amount I wanted to pay all in a matter of 2 hours. The finance manager, Charlie Gallagher, was also fabulous!! Fastest hands and dot matrix system this side of the Mississippi!! And the attention to detail...thank you guys so much for switching out my rims and cargo hold...who does that!?! COULD-NOT-BE-HAPPIER...see you guys next year!! :-) :-*

C

Crystalwalton

31 de jul. de 2014

Frank was very helpful, friendly, & knowledgable! I'm glad he was able to help me find the right car for me. Thank you so much Frank!

N

Nikita25bonita

28 de jul. de 2014

Carlos did a great job selling me a 2014 Nissan Altima! He was friendly and wanted what was best for me! I am glad I was able to make a deal with him, as I am very happy with my decision.

S

stacymcrae05

26 de jul. de 2014

I have never had a salesman work so hard and put me first. I recommend this guy and dealer to anyone. I wish I could have went there and meet him on my first experience on buying a car...

O

ortavia

25 de jul. de 2014

Gracias a la atencion personalizada,tuve muy Buena atencion cordialidad y amabilidad en cuanto a como obtener mi car e informacion completa de como adquirir mi car por primera ves...Gracias fue muy amable. ;))Ruth Menjivar

L

LindaH14

24 de jul. de 2014

My salesman was Robert Alarcon. He was very knowledgeable, polite and professional.Ramzan Basir was also very polite professional and helpful. GREAT JOB GUYS. ThankYou

O

ortavia

17 de jul. de 2014

I was scheduled at 11 on Saturday with another salesmen , but I was determined to go in earlier because I needed a car. Robert came out and greeted me very pleasant and knowledgeable. He ask me a few questions and begin to work for me, get the best vehicle for the best price, he was very informative and walked me threw everything, even in my stubbornness he was patient and got the job done. He is a great asset to the company job well done. I'm well pleased!!!!!!!! I will refer family and friends.

M

mauricio09

27 de jun. de 2014

My family and I decided to go to napleton Nissan and we have the most pleasant buying experience. Robert Alarcon was a very welcoming and friendly salesman. answering all of our questions. During the process of purchasing a Nissan he continued to meet our expectations. The process was smooth and he even took the time to go over all the features of the car again. We were extremely happy with the purchase and would go to Robert for future purchases or leases. Thank you!

S

SherrillMiller

9 de jun. de 2014

I purchased a used Altima from Napelton. My salesman Bill was excellent. I got the vehicle and the price I wanted and was treated with respect and kindness the whole time. I will definitely refer friends and family to you when they are looking for new or used cars.Thank you,Rita Saad

A

Asniscak

7 de jun. de 2014

Robert was great. When he was not available he referred me to Ram who was just as nice, knowledgable and courteous. They met my needs, and as a picky person that was helpful. Also very patient as I am making my car buying decision.

S

SoFLNative

31 de may. de 2014

I bought a 2014 Nissan Sentra for my son. We went on 4 visits: 3 separately and 1 combined to purchase/do paperwork. Carlos was very gracious at first. When my son picked up the car, Carlos asked my son to give him a good review on the customer survey (a no-no). We did the survey together. We did not like the way the finance manager treated us, so we gave him a negative review. We also said no one asked us to answer the survey a certain way so as not to get Carlos in trouble. I was the one who handed over a check for $7,000, a 30% down payment. On Saturday morning while I was resting in bed, Carlos called me to scold me about the review he received, the "worst ever". The sales mgr. explained the score was bundled, which is not the customer's problem. Carlos got his commission;we were 99.9% honest on the survey. We won't recommend this dealership to anyone.

C

Chamo061378

30 de may. de 2014

Robert is excellent!!! He helped us too much. I recommended napleton dealer in special Robert sales person.thank you Robert for all your effort with us you are the best !!!! The next vehicle we will buy in napleton (Robert alarcon) will be our sale person.thank you Robert for do your best service with us!!!!Andrea ColomboJuan Salazar

W

WendyMaradiaga

20 de may. de 2014

I am very grateful for the way Robert greeted me from the beginning to the end. It is a very nice and always with a good attitude person. I recommend him blindly. Robert is very professional in all aspects. Thanks for all your advise, Robert thanks for all your help. Thanks Napleton Nissan

V

Vivianae

17 de may. de 2014

I visited this dealer couple if times before making my purchase and my sales consultant Roberto was excellent! Not only he helped me make the right decision but he also accompany my every step if the way! Keep in mind it was my first purchase and he explained every single question I had! Overall it was a very nice experience for my fist purchase and I would recommend this dealer and Roberto to anyone. Thank you Napleton Nissan!

L

Luko1916

22 de abr. de 2014

Just want to thank MR Roberto Alacorn for his incredible help toward me. Keep it up, and God will make you one of the greatest worldwidesellers. Amazing job!!!

J

jramirez71

18 de abr. de 2014

ROBERT ES UNA PERSONA MUY DEDICADA A AYUDAR A LOS COMPRADORES EXCELENTE SER HUMANO GRAN AMIGOSI HAY ALGUIEN QUE PUEDE AYUDAR ES EL GRACIAS ROBERT

J

jenlb143

9 de abr. de 2014

Overall i had a great experience at this store. They took care of me and gave me a great price on my new 2014 Nissan rogue. I will definitely be referring friends and returning when i am ready for another purchase!

P

Princesshaidee_

3 de abr. de 2014

My experience was very pleasant. The service I received was beyond perfect. I would defiantly recommend friends and family to the Napleton Nissan, I guarantee it.

T

tcrossjr12

18 de mar. de 2014

I am very happy with my purchase of a 2013 Nissan Altima SV. This Is the car I walked in wanting and this is the car I walked out with. Sam in finance made the experience so much easier and also was able to get me in the car I really wanted.

K

kwannag

15 de mar. de 2014

I am very,very happy with the quality service that I experienced at Napleton Nissan. Robert Alarcon was AWESOME!! The guys (Charlie and Malik) in finance was awesome as well. They all had great personality and great customer service. I am really looking forward to coming back to the dealership for my future purchase, and I will highly recommend any and everyone that I know that is looking for a car to go to Napleton Kia. Thanks guys!!! I look forward to dealing with you again in the future.

K

kwdemo

11 de mar. de 2014

2nd Update: I just received my car back from Nissan. Eddie Barros, the Service Manager, did everything he promised during our first exchange. He completely exceeded my expectations in the areas of service and communication. I am glad that I had the opportunity to work with him, and hope that my experience will keep other people from having similar experiences. I will definitely recommend people to this service center after all that has happened, and I would encourage people in the future to use the appropriate forum when you feel things are not the way they should be. Thanks to Eddie and Napleton Nissan for correcting the problem, and thanks to Dealerreater.com for giving me a forum to have my issues addressed completely and properly!!!*********Update: I was contacted by the Service manager of this facility earlier today about my experience. He expressed a desire to work with me on getting my car taken care of, and changing my opinion of the service center in general. Since I was raid to believe in giving someone a second chance I will take my car back to the service dept. tomorrow, 3/13. I plan to update this forum after tomorrows visit.********I made an appointment (my 2nd one, the first was just as bad but a different story) last week or so to service the A/C on my 2013 Leaf. the car only has 5900 miles on it, but the A/C blows only hot air. The person on the phone was nice enough and made the appointment for MArch 4th at 9:30 AM. I arrived few minutes early, told the service person what was wrong, and entered the waiting area. I was told I would receive a ride via the shuttle to my work, as I normally begin working at 9AM. 35 minutes later no one had showed up to take mo to work, so I asked the checkout person what the deal was. Around this time someone else came out of the service department looking for me. He took me back to the service area, and returned my keys to me. I thought the car was finished and I could leave, but instead this guy tells me that the have not and cannot even look at my car. there is currently no certified Leaf technician working at that location. My immediate question was why wasn't I told that when I made the appointment, of course his answer was he didn't know. My next question was couldn't (or wouldn't) they get a certified mechanic to come work on my car, or could they transport my car to another dealer to repair it?? The answer was simply no. I am completely left feeling that these people don't care about servicing any of their customers after the purchase, and essentially it is your problem once you drive off the lot. At this point I am still driving around in S. Fla with summer right around the corner and a car with no A/C. Sadly,this was a better experience than my first service appointment at this dealer, at least this visit didn't cost me anything. Again Id like to state for the record that my car is a lease, and has less than 6,000 miles on it. I would return this car and end the lease today if I could, solely based on the rotten service experiences. I can't imagine anyone expecting someone to actually buy something from this place, at least after what Ive seen. KD/WPB,FL

Y

Yanny1026

8 de mar. de 2014

This is the 2nd time I've bought a car with Robert Alarcon in two months. He has been fabulous, courteous and has given me the best possible deals. He did not talk down to me as a Chinese which others did. I got the new Pathfinder in January and a Versa Note yesterday, I was happy with the deal and met a group of people who aim to please!

S

senti

1 de mar. de 2014

Robert Aaron is a quality salesperson. In fact, he is the first salesman I have GENUINELY liked. He is friendly and there is no pressure. It took me three trips to decide on the car i wanted and never once did he become irate that I was not ready to make a decision on the spot. I closed the deal when I was ready and that made all the difference for me.

T

tammybrenner

18 de feb. de 2014

Did not feel presured. Was able to take my time and decide. Michael was genuinely a nice person and very helpful. Would recommend this dealership to anyone buying a car.

P

pirivaldes

17 de feb. de 2014

This is the 2nd time I've leased a car with Steve Pearl. He has been fabulous, courteous and has given me the best possible deals. I just referred my nephew from a Honda dealership to meet with Steve. I've leased other vehicles from Napleton, but Steve has been the only salesperson that has taken the extra step to make the decisions effortless. I will continue to refer friends and family members to Steve Pearl. My next lease will be up next year and I plan on visiting Napleton Nissan.

H

happymrs

22 de dic. de 2013

I contacted several Nissan dealerships in my area, a few closer to my home. Napaleton did not talk down to me as a woman which others did on the phone. We were paired with Yefim Koza a very personable salesperson. He was outgoing and energetic and made the buying experience a pleasure. My husband and I were greeted by other employees and the Finance manager, Sam was great as well. I got the new Pathfinder, I was happy with the deal and met a group of people who aim to please!

V

Vmspledger

5 de dic. de 2013

The help I received from Steve & Sam was great. I drove home in my new car & am on my way to better credit. Thank you.

G

geojotow

2 de dic. de 2013

My experience was superior mostly because the sales people treated my sister and me with respect and did not try to sell us something more than we wanted or different than we wanted. They were attentive to our needs and listened carefully and exceeded our expectations at negotiating fairly.

P

prpich

25 de nov. de 2013

Early on Friday morning November 22 my husband and I started our second day of car shopping. Stopping at Napleton Nissan in West Palm Beach Florida. A sales consultant Tim Mills approached us as we were scanning the lot for a new Nissan Altima. Tim was full of helpful information. It took no time at all for us to choose our style, color and options that suited our needs in a new car. The next step was to negotiate price which I have to say went very smoothly and we feel we got a great deal. Tim made our car shopping experience very enjoyable. I must also add that from the sales manager to the loan finance officer our overall experience was awesome.

P

pureshowers

18 de nov. de 2013

Very nice salesperson. The only thing I would change is the time spent after we took the decision to purchase. It was like never-ending. other than this very nice experience. Will definitely go back.

L

Linda5186

15 de nov. de 2013

Made an appointment and drove 1 1/2 hours to Napleton's Nissan/Kia. On the web site they had a promotion of 125% of Kelly Blue Book value for your trade in. As I told others of the promotion every single person said "no way" , they will never do that", Not going to happen" but me being so very naive said of course they will I have it right here in writing what else could they do!? HOW WRONG I WAS HOW RIGHT MY FAMILY AND FRIENDS WERE!!They took my 2006 Lexus RX330 out for a look see and returned. My Lexus is fully loaded, AWD, heated seats, sun roof, leather, HID adaptive headlights, headlight washers, rain sensing wipers, Bluetooth, integrated phone, illuminated entry, 18" wheels, power tilt and telescope steering wheel, memory driver, power/heated mirrors and the list goes on and on. Now enter the proclaimed "General Manager" Scott Pipkin who tells me I have no option packages on my Lexus RX330 and I say of course I do I have every option available in 2006 except the leveling which Lexus pulled and D/C, Mr Pipkin said no you don't if you did you would have a third row seat, obviously he knows absolutely nothing about a Lexus RX330 as they NEVER EVER had a third row seat on them! NEVER! I challenged him to look it up on the Lexus site and you will see I have the Premium and the Performance Packages, he refused. He reduced the value of my 2006 Lexus RX 330 with 82000 miles no accidents and great female condition no scratches, no nicks, no dents waxed yearly is worth $6,000 less than KBB because there are no option packages on my Lexus!! I am very upset and tell him he needs to either ask someone that knows what they ar talking about or look it up to which he said no I don't. I told him he either had no integrity or he was just a liar at which time he told me to leave his dealership and I did.Now I drove 1 1/2 hours each way because I thought it was a great deal on exactly the car the color and options I wanted. I was ready to drive it home but not when the very knowledgeable "General Manager" tells me the value of my Lexus is $11,000 and he would go 125% above that which still did not bring it up to the base KBB value... No Thank you and idiot I am not! I asked to speak to someone above Mr. Pipkin to which he responded "ain't no one here gonna talk to you" obviously his education is no better than his knowledge base. Really people help me out here... was he just lying to get out of paying the 125% of KBB value in the Napleton's promotion or did he really not know and refuses to admit he is wrong? Anyway Napleton's lost not just the sale to me.If you are from around the area perhaps you remember Mr. Pipkin from a couple of years ago when Toyota had all of the problems, Napleton's sent out t Toyota owners what looked to be an official recall for their Toyota it was a scam to sell them a Nissan. Mr. Pipkin at the time spoke to every media outlet he found trashing Napleton's for the scam and how wrong it was.... apparently your stripes aren't any different are they Scott?

A

Al9189

11 de nov. de 2013

Mo was helpful, attentive, and efficient! He patiently went through all the detail of each model he showed me. It was the best car buying experience! I would highly recommend him to everyone it know!

E

Evashines

29 de oct. de 2013

I went to 5 other dealerships with no luck.I liked this dealerships prices. The online cars for sale actually existed and for the price listed. Got me out the door quick ;)Thanx Steve

R

Rjmac911

23 de oct. de 2013

Excellent prices excellent sales staff. Steve gladly stayed very late to get a deal done, and his service after the sale to acquire additional keys was greatly appreciated.

T

tina555

4 de oct. de 2013

I have been a customer of Napleton Nissan since 2007. I purchased my third Altima on Tuesday from this dealership. The staff has always been professional and caring to me as a customer. I recently had a problem with my account with Nissan Finance which created a problem for me re-newing my lease. When the issue was discovered and resolved, the staff at the dealership went over and beyond to help me make my purchase and get the best deal possible. The environment at Napleton Nissan is laid back and friendly. They are truly a great group of people who go the extra mile to help their customers. I would recommend this dealership to everyone!

D

djpaige

26 de sep. de 2013

Ram was very friendly and patient, ss well as persistsnt. I really enjoyed working with him. He was helpful in helping me and my dad find the right car for us. Thank you Ram! Keep up the good work.

LW

Laz W.

16 de sep. de 2013

Steve Pearl was phenomenal. From the second I walked in until I left with my car. Steve valued my time, dealt with integrity and made me feel like I was valued even though I had not yet purchased. I am extremely hard to please and had been frustrated by numerous dealerships. I knew with Steve I was getting the very best deal the market offered and I will be recommending Steve Pearl and Napleton Nissan to everyone I know.

D

dimabelinski

15 de sep. de 2013

Great Experience! Yefim Koza - the guy from Nissan worked very hard for 2 days to get the car I wanted. Considering my particular situation (I just moved to US, so no credit history at all), I got a great deal in a record time! And also I got a good advice on what I should do in the future regarding an eventual re-financing. They also fixed some minor scratches and even replaced the tires (although the car had only 26.000 miles). The car is great!I know where I am going to buy my next car!

P

papeseed

10 de sep. de 2013

Steve Pearl was a pleasure to deal with. The process was very quick. Steve did his homework on my previous lease, and had options and details ready when we walked into the store. Test drove the car, listened to reality, and accomplished what we came to do. He provided 100% of his attention while we were there, unlike previous car buying experiences where we were left waiting as the salesperson schmoozed other customers. Steve was focused and professional; cordial and polite. We will tell our friends to make an appointment with Steve Pearl if they are in the market for a new car. He was great!

D

Debski18

9 de sep. de 2013

I enjoyed working with Ramazan very much. He was very friendly and courteous to me. I would definitely want to work with him again when I purchase a new vehicle.The dealership itself was a great experience. Everyone was very kind and helpful and they even had lunch there for me!!They all seemed to want to help me make this deal happen.Thank you Napleton Nissan

N

Nissancrap

8 de sep. de 2013

Replaced the wrong tire and added to the extreme incompetence of this fact but showing the worst possible attitude I have ever experienced. Gus is a compulsive liar and weaved lie upon lie that contradicted each other to avoid taking responsibility for such a gross mistake in the first place. Had he simply apologized and admitted his error it might have been resolved with little angst. Instead my wife and I have been shouted at, lied to and called liars all for their mistake and incredible attitude. Gus, Javier and Scott should be ashamed on themselves and look for a new job more apt for their talents. They are a disgrace... The whole organisation is rotten. I have bought FOUR cars from them, never again. They have gone from lie to lie. Watching the front tire being changed. Sears used chalk, they don't have any!? Is there a repair shop that doesn't use chalk on tires? Maybe that's where their problems stem from? Not they are making more lies. It is what it is. There is no logic in the lies they are telling to avoid taking responsibility. They are so wrong it's pathetic. If only they'd said "Ooops, we're sorry we've made a mistake." that would have been the end of it. They charged me $60 over the going rate too as well as taking off the wrong tire and apparently putting a nail through it and marking it with chalk they 'don't own'. They should have been honest and just put it on the car, the car is only a month or so old and done about 1200 miles. The tires were all new so it was bad enough getting a nail in one of them, let alone them screwing up and stealing a good one and leaving me with the flat one!! I hope to ensure they lose my leases to an alternative dealer, they deserve nothing and that is what I aim to ensure they get from me. If you can't believe dealers can be this bad think again - they are.

J

Jackie3

1 de sep. de 2013

Napleton Nissan and Steve Pearl were excellent. Steve was friendly, straight forward and met all my expectations. He made my visit very enjoyable & surpassed all other dealer visits previously, I would highly recommend.

F

falsia54

31 de ago. de 2013

I leased a 2013 Nissan,Altima and received a terrific deal from Yefim Koza , whom I can not say enough good things about . He also got me out of a lease on a Mercedez , that I had 4 months left on . I thought that this would have been impossible , based on the numbers . Kudos to Nissan and Yefim Koza .

M

msflorida4

19 de ago. de 2013

Mo, was quick, friendly, honest and efficient. I would certainly recommend this dealership to friends and family. Excellent buying experience. Best dealership in the area!

A

aliafashion

19 de ago. de 2013

MO made my experience very pleasant. He answered all my questions and was very efficient. He made me feel comfortable. I was expecting to be there all day, and within a matter of hours, i Iwas home in my new car. Thanks again, MO. You ae what every car salesman should be: approachable, pleasant and respectful. I told my friends how great you were, and they will come see you too!

D

dgirl91

18 de ago. de 2013

The service here was truly exceptional. Steve provided us with kindness, sense of humor, and a great deal. We ended up with the perfect vehicle.

S

sours130

17 de ago. de 2013

These guys made buying a new car as painless as possible. Very friendly and knowledgable and never felt pressured. I would definitely recommend this dealership to friends and family.

F

franknight

17 de ago. de 2013

This was by far my best experience at a dealership and I owe that to Steve Cobb. His no nonsense and direct question answer approach is the way I like to conduct business. I leased a 2013 Altima and got a great deal! I would recommend you talk to Steve Cobb if you want to avoid the stereotypical salesman that we are all unfortunately too familiar with. Just tell him what you want. I am extremely happy with the deal I got!

S

Sally7777

17 de ago. de 2013

Mo was an exceptional sales associate. He was very helpful and knowledgable about the pathfinder I was looking at. He helped me through all the paper work. Mo made my car buying experience a happy one! And I will come back to napelton Nissan for my next car.

P

pirisimm

11 de ago. de 2013

Great service from Steve, Victor and Phil. This is the third vehicle I leased from Napleton. Did not take very long to complete the paperwork on my new lease. Very happy with the overall service, and experience. I would recommend my family and friends to talk to Steve before going any place else.

G

Gohome1234

10 de ago. de 2013

Great customer service, I laughed the entire time I was there....car buying at it's best! I was not stressed, actually enjoyed my entire stay.

B

bluecglass

8 de ago. de 2013

When atempting to change rear tire the second lug nut I tired to remove , the nut would turn but not unscrew, Service rep told me he didn't know what I did and Napleton's Nissan wasn't responsible, for 2013 Frontier SV with 4100 miles on vehicle, He also pointed out that there were other lug nuts that I tired to remove showing me scratches on rim, he pointed them out with his finger than after putting his finger on the rim he said OH thats grease and that one is dirt. But it didn't matter Bumper to Bumper warranty doesn't include Manufactor's defective workman ship, Also the lug bolt moves when you push on as if the bolt never seated correctly in rotor

W

wpbsusan

7 de ago. de 2013

I was called by the dealership because my lease would be up soon. I had an appointmebnt with Steve Pearl, who was extremely knowledgeable about the car. He understood my circumstances and what I could afford. There were a couple of features I wanted the care to have, an he made sure I was able to get those on my car. He made me feel completely at ease by his friendliness and professionalism and not trying to push me into something that that would be too expensive for me. Tis is my second lease at this dealership and this time I was more at ease than the first lease. Steve went over everything in the manual and showed me all the features. As I have included the maintenance plan in thiis lease, Steve went over Nissan's maintenance schedule so I didn't have to look it up to see when I would have to schedule it; Steve made this an excellent experience.

W

wtshawn04

5 de ago. de 2013

My experience with Yefim Koza at NN was awesome; I appreciated his kindness and patience with finding the right car for me. I love my new 2013 Nissan Sentra...If you are looking for a new car go see Yefim at Napleton. He's awesome!! :)

K

kosha27330

31 de jul. de 2013

Mo was very professional. Went above and beyond the job and I purchased the vehicle he helped me pick out. He made me aware of all the features of the car and specifications and broke everything down for me.

R

roldanmonique

31 de jul. de 2013

My fiance and I vistited Nissan Napleton last week to look at a used car. We were confronted by MO and we started talking. He was very professional, knowledgable and gave his honest opinion. We ended up buying a brand new car and we are supper excited. He was very patient with us and waited very late to help us out. We are very pleased with the service and knowledge he has provided to us and I will definetely buy another car there again in the future.

B

bgarlandsr

28 de jul. de 2013

Mr Koza was a good salesman. He was not obnoxious and just pushy enough to make the sale. We were going to price Honda across the street after the initial offer but with the second offer from Nissan we decided that we couldn't get the Honda we would have wanted more at such a good payment. We are pleased with our purchase and with Yefim Koza's assistance. We need to pick up mats and we also somehow left the maintenance book at the dealership. We hope that won't be a problem tomorrow when we go back to the dealership for both items.

M

MarcelaArbelaez

13 de jul. de 2013

It was great pleasure coming in to buy a vehicle from Steve again. The last one he sold me was totaled by a different driver and I was left car less, but when Steve saw my inquiry online about the 370z he immediately called me and scheduled a test drive because he already knew I was serious about the car.He made the process quick and easy with no hassle and I was out the door in no time with my new 370z NISMO as he knows he has already created a loyal customer that has no problem coming back or even recommending this dealership to other drivers in search of a new vehicle.Thank you for time,Marcela Arbelaez

B

blue1023

8 de jul. de 2013

I was in the market for a new vehicle, with a pretty small budget, and a tight time frame (I was renting a car because my Land Rover broke down.) I narrowed my search to a Honda or Nissan. I really liked the Nissan Sentra, and had visited a different Nissan dealership, and test drove the car. Unfortunately, the deal presented at that dealership, didn't fit my budget. I was about to commit to getting the Honda, when I thought I'd try to reach out to a different Nissan dealership on the internet. I was so glad I did. Chatting with Steve, he listened to what I was looking for, and more importantly, what my budget was. Not only did he put me in my new Sentra well within my budget, he did it in a matter of hours!!!!Having already driven the Sentra, I was confident about the vehicle itself, but I was a little uncomfortable with actually purchasing a car, without seeing the actual vehicle I would be purchasing. (Steve didn't have the model at his dealership so he had to find one, and then get it to the dealership!) Steve took me to the lot, and showed me what my car would look like. He is extremely knowlegeable about the car, and I appreciated the time he took to clearly explain the various features that come with it!He took me through each stage of the purchasing process, and then escorted me to the desk for payment. I was on my lunch break and Steve did his very best, to be conscience of the time. I sincerely appreciated that. I picked up my new Nissan Sentra that evening. Steve explained all the inside features, and sufficiently demonstrated all the bells and whistles! I felt comfortable behind the wheel as I drove home. A very enjoyable experience.

I

intra1

4 de jul. de 2013

Steve is a fantastic and fun salesman to work worth. There was no pressure and he definitely was extremely knowledgeable, not only about the cars he carried, but about others that he did not. I was actually on my third car lot and had test drove several different models prior to meeting Steve. I was greeted with a warm and friendly smile and handshake and lead to his office. There we discussed what type of car I was looking for in a car. After deciding on a make and model, Steve took the time to familiarize me with everything there was to know about the vehicle in the office as well as in the actual car. Steve shows a lot of enthusiasm and excitement when he discusses all the features which made me feel comfortable and confident prior to the test drive. Once I had made that final decision to purchase the vehicle there was no pressure on pricing. This has to be the smoothest transition I had ever experienced. I am now the proud owner of a 2013 Nissan Altima and could not be any happier.

B

Bviliana

28 de jun. de 2013

Our experience with Steve Pearl today was one of the best experiences we've ever had when purchasing/leasing a vehicle. He went above and beyond to make us happy and even did his best to right some previous wrongs by a former employee. His customer service was absolutely fantastic and we would recommend him and the staff at Napleton Nissan to anyone.

D

danicars

10 de jun. de 2013

The reason I decided to close and purchase my vehicle from Steve as opposed to previous interactions I had with other Nissan salespeople is that not only was he knowledgeable, but he was NOT pushy! He also has a great sense of humor, warmth and product knowledge. I really felt like I was buying from a friend who I could trust. I love the car and I know I made the right decision. Thanks Steve!

C

ClaireSalmon

8 de jun. de 2013

If I were to buy another new car or could do it all over, I would still want to go to Napleton and see Steve again. I was glad to have met Steve and I think he did great by me. As a first time car-buyer, I was nervous it would be an unpleasant experience; I found out it would be exactly the opposite. Thank you for everything!

J

Jkokalis

18 de may. de 2013

Great experience not too much pressure good price and willing to negotiate good knowledge of the vehicle and explained all aspects of the vehicle great

K

kabmcrae

10 de may. de 2013

Tim at Napleton Nissan asked me what was important to me and listened. He knew that my car payment was a priority, so he gave me several car slections that would work for my budget. We test drove the Altima and were satisfied with the price, the car and the service.

T

Troups

10 de may. de 2013

Steve did an absolutely wonderful job. He was able to provide an fair amount for our trade and the lowest price for our new Nissan Quest. I recommend dealing directly with Steve!

H

honey5092

29 de abr. de 2013

My appointment was set for 9am. When I arrived at the Dealership, Steve was at his desk waiting for me. I was acknowledged as soon as I entered the door by a very Friendly Associate. I was introduced to Steve my Leasing Agent. Steve was ready to go!!! He was aware of my appt even though I did not speak with him personally. He was informed as to what I was trying to accomplish, letting me know that my conversation with his assistant was very successful. STEVE WAS VERY PROFESSIONAL, PATIENT, ATTENTIVE, AND MOST OF ALL EASY TO WORK WITH. I LOVE MY NISSAN DEALER!!!

T

Tbrown02

29 de abr. de 2013

I would definitely recommend Ramzan to anyone else. After owning and going through the car buying process with BMW and later realizing that I was ripped off and my salesman was a crook I was pleasantly surprised at how wonderful Ramzan was. He was interested in getting me in the car I loved down to the color of the car and interior. For all my car needs in the future I would go to Napleton Nissan.

N

Nadhia

28 de abr. de 2013

Steve was awesome, great service!! We always by our cars from Napleton the dealership really works to earn your business. They work well as a team to serve customers.

C

crizkalla

25 de abr. de 2013

Ramzan was very friendly and helpful. He offered me a great deal on my trade-in. Showed me how to use some of the cool features in my new car. And set me up for a minor fixup on my purchase. Will recommend.

L

Lonisc

15 de abr. de 2013

Steve Pearl at Napleton Nissan in West Palm Beach the best he could to accommodate my time limitations and got everything facilitated for me as fast as possible. He was unfailingly polite despite my rushed attitude and got me the best deal he could. He also spent a great deal of time explaining all of the features of the vehicle. He was very helpful to me in making an easy transition to the new car. Thank you,Loni C Please do not share my information with other dealers or related businesses.

A

Anthony14221

6 de abr. de 2013

Horrible experience. I am from NY and bought a Nissan Armada fo keep here in my vacation home. I paid to have an OEM hitch installed for $495. They had to order it and said to bring it back in a few days and they would call. They never called. After 5 attempts to reach the salesman I drove to the dealership (30 minutes from my house). I approached the salesman and he said he tried to call me but the number was wrong - he showed me the number and it was correct. He then called Uhaul and made an appointment for me in Pompano Beach. ??? First, a uhaul hitch is $189, not $495, plus I wanted the factory hitch. Now I trying to get my money refunded and sent me part of it. I drove back and the sales manager said I would have the rest in a week. 3 weeks later and the check still isn't here. I went to Delray Nissan and they installed the hitch for $480. Plus they finished prepping the vehicle since Napleton rushed - they put windshield fluid in, removed the factory plastic that wasn't removed at Napleton, added air to the tires, popped in a few plastic pieces that were laying in the truck, etc. do yourself a favor, go elsewhere.

J

janetposey

30 de mar. de 2013

I was a defeated woman who had been in a accident and needed some TLC. From the moment I arrived on the lot at Napleton, Yefim offered a big smile, a warm handshake, and a promise that Napleton would work with me. From the moment I walked through their door I felt at home. I spoke with Philip and had a deal in under an hour and drove off in my new Nissan Altima. Caesar was awesome in finance and he made signing the paperwork easy and quick. I highly recoomend everyone shop at Napleton.

S

slimjim

1 de mar. de 2013

The first thing that impressed me with our sales consultant, Ramzan Basir is that he remembered details from a conversation with my father and sister over a month after their visit. Representatives from other dealerships couldnt remember details the next day. Rasmin was patient and provided accurate information in a timely manner. We never felt pressured at any point. I will and would recommend Ramsan when considering a vehicle purchase.

J

JLapi

18 de feb. de 2013

Our Salesman was very tenative and eager to help us meet our goal. He answered all our questions, and returned all our telephone calls promptly, to keep us informed on this deals progress. Although the dealership did not have the car we wanted on the lot, he worked hard to find it for us, and helped us purchase this vehicle within our budget. We actually found a deal at another dealership where our monthly costs would have been a few dollars less, but the excellant service we received from "Ram", made us want to make our purchase withg Napleton.

G

gnatani

11 de feb. de 2013

Do not ever go to this dealership.I contacted this dealership through email and I was promised price of 19700 for my deal by Melinda .When I went over there they just try to increase the price.On the phone they say that they have all kind of colors available but they have only few color available in the trim level I wanted.

G

gladiators

7 de feb. de 2013

I test drove and selected a vehicle. We negotiated the price based on the Sticker MSRP and discounts and signed a contract. During the contract paperwork they used odd figures and discounts to make me believe that Sticker price and car configuration is exactly the same with the exception of a different exterior color that I wanted. Trusting them I signed the contract. Since they didn't have the color in their inventory they transferred it from another dealership and I went to pick up the vehicle two days later. When I arrived I found out that the MSRP price was different on this vehicle and extra Option that i paid for was not installed. In addition the vehicle had the front lic plate holder installed. When I told the salesman (Sam) about these three items, his first answer was " that's how the car came in. what do you want to do, leave the car and cancel the contract?". That immediatly gave me the impression that he didn't care about customer after the car is sold. He brought his senior manager who tried to take care of by offering to install the missing item and changing the bumper. I refused to change the bumper because I found out the car was built prior to mid-year and new car's color was slightly different (simply because cars are built in batch). It was slight different and I didn't want to have them replace the bumber from a different car. After two days they told me that they can't find another car in this color. I told them I'm willing to switch color. They told me that no other color is availalble in any dealership inventory in 2,000 miles. I called the next dealers in Royal Palm, Ft. Lauderdale, and Pemborke. They had the vehicles available. I cancelled the contract as I couldn't trust Napleton. Napleton lied to me several times. They tried to get rid of an old inventory that had lower MSRP but they were unsuccessful. I contacted the GM and Business manager (Maggie). No reply. Funny that when I sent online inquiry to buy vehicle the business manager called me within 10 mins. When I had issues with car, no one cared to return my call or reply my emails to rectify the situation.

A

aybaker3

2 de feb. de 2013

My Review of Napleton Kia:I went into this dealership to "look" but ended up buying a gorgeous car. Ramzan Basir was both professional and patient as my boyfriend and I haggled over which car to purchase.He didn't impose but offered advice and stated we could test drive as many cars as we needed to find the "right" car. We ended up being the last couple in the showroom that evening but we were not rushed or hurried to complete our transaction. It was truly a pleasure working with this salesman!Mr.Carlos Salas was a genius! Not only did he patiently work on options for financing that suited my budget he too offered very valuable advice that I will carry with me with every car purchase from now on.It is very rare to meet people in the car selling industry who seem to look out for your "best interest", but I found both of these gentlemen did just that for me! Thanks a million you two!

G

gtroupe

27 de ene. de 2013

Ramzan "Ram" Basir was my salesperson on Friday. I came in just hoping and wishing for a "new" me car. Ram saw my old car and said we need to get you a new car. I agreed, laughing because i know want i drove in there. He helped me to get that used car. He went above and beyond for me. Now i can go visit my mother without the fear of breaking down. Yahoo...now that's priceless. Thank you, Ram.

D

DianeNelms

6 de ene. de 2013

Sales people were very pleasant. I was kept informed about the arrival and detailing of my vehicle by my sales associate, Ram Bashir. They even provided a shuttle so I could pick up my car.

V

VRivera33

5 de ene. de 2013

We were attended too very promptly and not pressured to make a decision without thinking it through first. They are very friendly and truly care about the interest and budget of the costumer.

J

jwesler

7 de dic. de 2012

wowwwwwwwww, that was Unbelievable for me, I was try to get a car on my budget , most of other place I went I couldn't buy it because I couldn't find the car that I wanted for the money that I had, I drove myself to Napleton's Nissan /KIA , when I got there Ramzan and Malick treated me like Son and Brother so they got me a car that I m in love with and it's my baby , so I recommend you to come give a check I know for fact you won't regret of being a Napleton's Nissan / KIA costumer especially if you have chance to deal with Ramzan and Malick , I m sharing my experience with you , hope you try it , and tell your friend or family how is it.

S

scanny24

2 de dic. de 2012

Ram was friendly and efficient in getting us what we wanted. Per our deal we had work done/installations done to our vehicle the following week. Ram called me numerous times to keep me informed on how the service was going and when I could expect to pick up my car. The installations and work done to our vehicle exceeded our expectations. Carlos was very friendly and agreeable. He stayed late to ensure the paperwork all got done and I would not have to come back the following day to finish it.

S

samantha.walcott

29 de nov. de 2012

"Ram" was very friendly and knowledgeable. I felt a sense of trust at the onset. Philip was very insightful and even made suggestions about where to look for insurance. I felt as though the financing, by Carlos, was done ethically and there was no pressure. I am very much pleased with my purchase and look forward to seeing the guys when I go in for service.

M

marlene65

26 de nov. de 2012

Jean rene was very patient and informative with us. He was extremely nice and knows a lot about the vehicles he sells. I enjoyed buying a vehicle from him and nissan.

J

johnjr195

8 de nov. de 2012

Staff was very friendly and worked above and beyond to make it financially possible to purchase the cars that I wanted to buy. However, there was a very limited selection of used cars to choose from.

R

Rudydawg

6 de nov. de 2012

Chris was low pressure, treated us well and had a can do attitude. We would recommend him and the Mgr. Kevin to anyone shopping for a new vehicle.

T

ttfn57

3 de nov. de 2012

Mr. Basir worked extremely hard to get me approved for a loan. He was very patient, courteous and professional. Even though I wasn't able to go home with a vehicle - it was not due to his tireless efforts. I know Ill be back and successful the second go round.

P

Pryce_stacy

24 de oct. de 2012

Ram was very friendly with excellent customer service and consultant skills throughout the purchase of our vehicle. I look forward doing business with him within the next few months.Malike was very pleasant and straight forward. He was very efficient. Thanks Ram and Malike keep up the good work. Last but not least I love my car.

S

Stephanie71988

1 de oct. de 2012

Working with Chris was the best experience I've ever had buying a car. He was very nice and informative and answered all of my questions. He didn't make me feel pressured or like I was wasting his time.

F

Fine

27 de sep. de 2012

Best car buying experience ever. From the time I called and Maggie answered; it started a great experience. Maggie took the time to answer my questions, listen to my needs and assure me that the dealership would do the best they can for me. I was greeted & listened to and sold by Gary. He was very knowledgeable and pleasant to work with . Mike, the finance mgr. did his best to get the best loan. He listened and answered my questions. Marc was great for helping to make the deal happen. Melinda was great with her follow up. A win win for me and Napleton. Overall, a great team!

P

petegarsant

5 de jul. de 2012

Great salesman and better service. Only a minor misunderstanding with finance dpt but the manager and salesman Jose Pablo solved it very promptly. Thanks for a great purchase in the 2 cars we bought

K

kamibelot

6 de may. de 2012

My experience was good, I have no complaints. The building was clean and the staff members were very friendly. Even the cleaning crew was awesome. My daughter was given a balloon by a staff member and it went up to the fueling. The cleaning lady went out her way to get it and the dealer Eddie was extra helpful on this too.

E

Emilyxann

2 de may. de 2012

DO NOT BUY FROM THIS DEALERSHIP. I went to this dealership in february 2012 to purchase a used car. They let me drive off the lot with a vehicle but informed me two days later that I was a victim of identity theft and they could no longer finance me. So I gave the car back. The salesmen assured me that the CASH deposit i gave would be mailed back to me with in a matter of a few weeks. After about a month, I had not gotten my deposit back. That was when the phone calls started. Almost every single employee I have spoken with since I returned the car has been rude and unprofessional,I have spoken with countless people at this dealership and Each employee would take my phone number and never call me back. Two months later, after many employees promising to have my check in the mail or ready for me to pick up at the dealership, I STILL HAVE NOT HAD MY DEPOSIT RETURNED. Manager ANDY is the rudest man at this dealership! Once you leave the dealership after the purchase of your car you will experience the most RUDE and UNPROFESSIONAL behavior and disrespect from the employees! DO NOT PURCHASE A CAR FROM THIS DEALERSHIP!

L

lquarrie

23 de abr. de 2012

Nelson went above and beyond and provided excellent customer service. Would definitely recommend him. He was very good at following up and addressed all of our concerns. He was also great at advocating on our behalf. I felt that Nelson was truly working for the customer which is unlike any experience I've ever had at a car dealership.

B

bulerias

23 de abr. de 2012

Nelson is an excellent sales person. Our experience was mazing and headache free. He wanted to sell the car but was extremely professional and didn't pressure us. We will recommend this salesman as well as the dealer to all our friends.

C

cint37

15 de abr. de 2012

Campbell was our sales person, he did his best to get us the car we wanted at a great price. The other 3 guys gave us excellent customer service at the service department. We've been to lots of dealers in south Florida and Napelton Nissan has the best customer service!

A

Anthonypbg

20 de mar. de 2012

Internet Manager was a pleasure to deal with.When im ready to purchase a vehicle i will contact him directly due to his professional service addressing my concerns.

M

Mjoconnor66

19 de mar. de 2012

After negotiating price things went. The mgr mr. Buick and Larry McKenna were very helpful. I did find everyone helpful. We will see how good the service department is

R

revron1

25 de feb. de 2012

William and Bob went out of their way to give us the best deal possible. You would be slighting yourself if you didn't purchase a car through them. Would definitley do business with them again!

R

radiodjontheair

24 de feb. de 2012

All I can say is that if you are not buying your NEW NISSAN from this dealership, then you have to be out of your mind. Their professionalism and expertise in dealing with the customer went well beyond my expectations. From the minute that I walked intothe front door until the minute I left with my vehicle, it was a great experience. I bought 4 vehicles over a 3 day period and am extremely very happy

Q

quincylight1

22 de feb. de 2012

I felt they went over and beyond to meet my needs. I was not happy with the Kia dealer in delray so i came and they made it happen .

K

knap2094

19 de ene. de 2012

I droped my car off for checkengine light on. They called me back in about an hour with what was wrong and let me know I had a tire that was bad. I did not know about the tire I'm glad they let me know because I was going out of town the next day.And I check the price in the tire they were less price then two other stores. Thanks napleton for taking care of my car.

B

bccracklen

8 de ene. de 2012

I would like to mention that I was really happy with the services of Mr. David Ciporkin at Napleton Nissan in West Palm Beach. He is a very personnable, happy, smiling, courteous, I felt that I got a very honest diagnostic which usually I am very spectic. I was there twice in the last couple of months and he was the same on each occasion. The service waiting area is not what we would expect in "West Palm Beach" but is better than it was a couple of years ago. I hope Mr. Ciporkin will still be there on my next visits.

J

jewel8877

31 de dic. de 2011

I've had my car serviced at a few dealerships over the years but by far Napelton Nissin has been my best experiance. David in service was great. He took his time to explain everything to me and I found the price very fair. The best part was that the service was quick which was great because I had a lot of holiday shopping to do. Napelton will be the only Nissan dealer servicing my car for now on.

S

SArvanitis

16 de dic. de 2011

Wow, this dealers service center is amazing. I have had a better experience in this dealership's service center than any other in my life. I trust that they will do what is in my best interest; they are friendly, knowledgeable and professional. Management should be commended for their choice of employees. This dealership should be proud.Sincerely,Sandra Arvanitis

N

NissanFan83

27 de nov. de 2011

This place is the embodiment of a stealership. We went there looking for a 2012 Altima Coupe. I was told on the phone that they had plenty in stock, large volume dealership, never undersold, the whole spiel etc, and they were "very interested in my trade in" due to its "low mileage".First, they didn't have any of the cars advertised (scam #1). Second, every single car had a $1,995 "exterior package". When asked what this was, the sales person Tony told me "professional paint protection" or as informed customers know it as, 100% dealer profit/snake oil (scam #2).When asked to see the Altima Coupes, they said they only had two on the lot, both loaded in their own ways. After further prodding, Tony said, "oh, let me check in the back, we move vehicles around all the time." He takes me to the back. They had at least EIGHT Altima Coupes in the back. Yeah, those first two were "all you had." (Scam #3)The dealership itself was disorganized and unprofessional. Where most showrooms have cars on their sales floors, this place had little cubicle desks. And of course, these desks were not assigned to salesmen, so my wife and I were asked to get up and move several times. We even saw one sales person, I guess on his break, surfing Facebook and the internet at one of the desks, IN THE MIDDLE OF THE SALES FLOOR. I guess they have their priorities straight. While negotiating, Tony pulled all the usual ponzy schemes. "I'm new here, only been working 2 weeks." "I don't make money unless I sell you a car, lets make a deal." (Scam #4)That trade in they were so interested in? $5,000. $1,500 lower than the first dealership we went to. It took them over an hour to do a trade in evaluation that they said would take only 15 minutes. In the end, they wouldn't negotiate, wouldn't budge on pricing despite several quotes from other dealerships. I guess they don't want to sell cars, as evident from their sales board on their window which was barren. So basically, avoid Napleton Nissan like the plague, its a privately owned dealership with zero professionalism.

B

blairkirby

24 de oct. de 2011

I was due for a 60K service. When I walked in I told the service consultant (who I will never deal with again) that an additional lights came on. After leaving the dealership I received a call from the service consultant saying that the 2 sensors had gone bad and needed to be replaced. Also my bill had now tripled. Just before I was to head back to pick my car up I was talking to the service consultant on the phone and was told one of the sensors had to be ordered and should be there in 2-3 days. I then asked if any of these sensors are covered under my extended warranty or Nissans warranty and who do I need to talk to. I was told "that would be me, and no your not covered" The next day I called my extended warranty group to do a bit of research and to see if any of this would be covered. After talking with the representative they asked why the dealership never called for authorization. I replied "I don't know why" then they told me seeing that the dealership never called my claim would be denied. The 2-3 days passed and no calls from the dealership that the sensor is in and that I could bring my car in anytime. four more days passed and then I had a call from Melinda from Customer Service call me and ask how my experience was. I told her how things had unfolded and had no calls to let me know if the sensor was in and that I had called the extended warranty group and they denied me, and that every time I come into the dealership it costs me a lot of money, and I'm on the verge of never dealing with them again, and that my experience was not a good one at all. Melinda quickly tried to do damage control by saying that she didn't even see and warranties or extended warranty. I told her on a previous occasion I had another part go bad and asked if my extended warranty covered it and that I'm sure that it was in their system. Melinda asked if I could come in as soon as possible to try and get this resolved, and that she had booked me in with one of their senior service consultants David, which I was more than happy to. The next day when I got to Napleton I was greeted by David Ciporkin and was told that I have no extended warranty showing and that my Nissan warranty had expired. When he went to show me where they look for the Nissan warranty there was a quick "Oh you have a gold preference warranty". All of a sudden things changed very rapidly, we started going over my bill and looking to see if I was covered (which I was) and that this never should of happened. As we continued talking I also told him that every time I come here it costs me money and it keep it serviced regularly. He then looked back at all my service records and discovered that I had been charged to oil changes and tire rotations which was part of my warranty and that the other service consultants should of pick up on that. David was very apologetic and embarrassed of what had/has been happening to me considering I had covered myself in every direction. As we were talking Melinda waked by and David introduced me to here and told her that there had been some serious mistakes on their behalf, I was told that the service consultant who I first dealt with was new and still training. I said that I understand that everyone has to start somewhere. As I explained to Melinda the problem I had is how I was shutdown immediately with no explanation and it seemed to me there was no research done on their end. David then showed Melinda in about 30 seconds in the system it was and that the service consultant I originally dealt with had cost me a lot of money. At the end of things we had things going in the right direction and had my car booked in to have the other sensor installed. Over the next couple days David called me to let me know what he had been working on to try and get things rectified. When I brought my car in David gave me the lasted update of how things stand and how much would be refunded and credited back to me, I told him that from now on he will be the only person I ever deal with at Napleton because of all the screw ups that had happened lately and in the past. I left there feeling better but still wondering how things had fallen through the cracks.The only reason that I gave high marks in the grading section was because of David Ciporkin. Otherwise I'm not sure if there is a way to grade things.

L

luchini

11 de oct. de 2011

Had it not been for the unparalleled service extended by Carlos Silvio and David Ciporkin I would be beyond frustration and want to sell my vehicle and NEVER consider owning a Nissan in the future! I had a safety issue(horn) which Nissan (the manufacturer) refused to stand behind. I was directed to contact the manufacturer who gave me the run around and zero consideration.On the other hand, service at Napleton did everything in their power to ease the repair and my extreme frustration. It is imperative to have a properly functioning vehicle . . . even more so bringing my premature son home from the hospital. I can't say enough about the professionalism as well as the compassion of the men I worked with. Nissan (the manufacturer) could learn a few things from these gentlemen on PROPER customer service.Kudos to the team at Napleton. Thank you.

B

barbieml

18 de sep. de 2011

A car was found for me within 2 minutes and a price within 15. Everything ran very smoothly, until I noticed the car I was about to purchase was damaged. The dealership handled the misfortune very professionally and still gave me a great deal on a different car. Although I was originally worried, I walked out of the dealership completely satisfied and positive I got the best deal on a 2012 Altima that I could get. In addition, everyone who was involved in the process was knowledgeable and full of kind words.

F

fmarr

17 de sep. de 2011

DAVID WAS FRIENDLY AND HELPFUL !HE IS A ASSET TO YOUR COMPANY, I WAS VERY IMPRESSED WITH HIS HONESTY AND QUICK SERVICE TO FIX MY VEHICLE.

A

aachoice

16 de sep. de 2011

The gentlemen were very professional, informative, and courteous. They took the time to explain in details on questions and concerns that I had about my car. Outstanding Professionalism!

Y

Youknowwhoiam

14 de sep. de 2011

Omg they gave me chest pains from the stress!! Three weeks after purchasing the car the bank of my trade in called that my payment is going to be late if not made that day. I explained that the car was traded in three weeks ago and should have been paid off by now. I called Napleton and the ding dong answering the phone couldn't figure out who could help me. I got a voice mail, then another for two hours. I left messages, this was urgent! No one in three hours got on the phone. I had no time for this, I, had to get to work and needed to speak with someone Asap. I pleaded, I need to know if I have to go to the bank to make the payment myself. Now im getting stressed, I dont have time ford this, ive got to get to work. This particular bank is not close and if im going to schedule it in my day I need to know now. my credit score is almost 800, I have never been later ever and I wasnt going to let these scumbags affect it. I asked for Gm im sure he would want to know what kind of idiots work there and how poor their customer service is. Well they put me through to a confused man who was like wtf are you calling me? I started explaining and was cut off he said, I cant deal with this im in texas, speak to bill bailer heres his cell. Wow this is the GM! I called the cell and it said mailbox is full. I wanted to scream. Now im thinking these people cant afford to pay off my car! I finally must have touched someones heart and in the fourth hour got a customer service manager on the phone and she said shes not gonna lie, I guess the others must all be liars, she said noone is there to help and she does know that they wait for the bank to fund the new car before paying off the trade in. I can understand stand this but that doesn't take 3.5 weeks. She said she thinks checks went out yesterday but she won't know till tomorrow. So to wait till tomorrow dont do anything.Nothing was taken care of, I wanted them to write a check and send someone to pay it off. Now its officially late and hope I don't get screwed. I did start to feel better just talking with a person. Beware of this place I bet they are having money problems. I bought a car from maroone chevrolet in delray the same week, great bunch of guys and they paid off my trade immediately. That's how buying a car should be. Wished my husband would have bought a chevy with me.

S

slferris07

13 de sep. de 2011

My huband and I owned a 2007 Mazda CX-7 and we decided to trade it in. Unsure of what vehicle we wanted we browsed dealerships over Labor Day weekend. On Tuesday I went with my daughter to Napleton in WPB to see what they had in stock. We needed a car with good gas mileage, great safety and of course a great price. That is all it took at Napleton. We knew what we needed and when we met Jorge Falcon, he combined our needs with a beautiful automobile. The 2012 Altima 2.5S Special Edition. She is beautiful, safe, practical, priced great and wow... the luxury we feel inside! The mpg is incredible. The hidden storage and trunk space, was a dream come true. We have owned SUV's and Crossovers so long, we forgot how roomy and stylish a car is. Our grandchildren will be super safe when they are riding with us, thankx to Nissan's awesome airbag system! Thank you to Jorge!! Jorge, we thought salesman were scary but not you....you have given us faith we didn't know was possible... Thank you Napleton for having people like Jorge Falcon, Victor in Finance and Melinda in customer service. With a crew like we had, we know you will be helping people find awesome cars for many years to come.

S

steeleohana

31 de ago. de 2011

I could rate this dealership as great, however, there is always room for improvement. My family and I just purchased our 3rd vehicle, a 2011 Nissan Armada Platinum edition, from this dealership. The problems I experienced were to me very minor in nature considering my type "A" personality. First, I am a member of the organization, United States Automobile Association (USAA), which is a military affiliated organization for active duty, retired and family members of military personnel. Napleton Nissan is a certified member of USAA's Car Buying Service. So, I'd already done my homework and research prior to submitting my vehicle configuration through USAA prior to releasing the information for dealerships to contact me. I was immediately contacted by Napleton and two other Nissan dealers. When I contacted Napleton I was told that the vehicle I configured on USAA's website was on site at Napleton, but once there I found out otherwise and was disappointed. The salesman, Jorge, also seemed disappointed, however, he never seemed to pressure us or beat around the bush. Other dealership personnel got involved and I was told there was not a vehicle in the color I wanted within 500 miles. We left there a little disappointed that night (Friday). The next morning another dealership contacted me and stated the vehicle I was looking was sitting on their lot. This dealership is only minutes southwest of Napleton. So, as I was getting set to go this dealership, I wanted to stop by and let Napleton know and then "lo and behold" I saw my old friend Mike Buckley from 3 years ago when we purchased 2 Altimas for our children. I told him of the situation and he immediately contacted Jorge and we began to talk. Within minutes Mike found my vehicle in Coral Gables, minus the 4x4 which I wanted, but did not have to have. Although one of the other dealership's had the exact vehicle on its lot that I was looking for, I've always been fond of dealing with Napleton from my first contact with Mike Buckley. A little while later filling out paperwork with Jorge and dealing directly with Junior, the Sales Manager, we were on our way and sent to Jana to deal with the financing paperwork. Jana was very straightforward and provided a tremendous amount of fresh and new information and ideas. Junior also stopped and we eventually got even more of a deal before closing on the paperwork. Before leaving Mike asked if we wanted the car that day, but, also suggested we wait until the next day to take delivery so that they could perform a complete check. Then, Jana coordinated with Jorge and we were given another Armada to take home. The next day we took delivery and we were blown at the beauty of our new vehicle. The only problem we experienced was a screw cover missing from the bug deflector on the hood. Jorge insured us a new one would be ordered and we would be contacted when it arrived. In between that time we were contacted by Melinda and I explained the situation to her. Within days I was contacted by Melinda and an appointment was made to install a new deflector. Bottomline now, We're happy and would highly recommend Napleton Nissan to anyone. Again, my rating could've been higher, but dinner and a movie didn't come with the vehicle.

TS

tom stanton

31 de ago. de 2011

Great dealer very helpful and professional went to royal palm was treated horrible .. napleton had the best price , service and selection ... Recommend highly . Don't waste Your time at the other shady dealers . By far the best experience I ever had .

B

Boyoboy

31 de ago. de 2011

My son was having service done I decided to look around and decided to buy a carGreat dealership and prices very satisfied all around

N

Napleton-Horrible-Experience

29 de ago. de 2011

Tried to buy a new Nissan from Napleton Nissan in Riviera Beach, FL but the experience was so horrible that we left and bought our new vehicle at another Nissan dealership.Giving them a rating of 1 (very bad) because they repeatedly increased the monthly price and down payment after we had agreed on the figures up front. They also charged us $2,800 for an OEM navigation system and when they realized they could not install the navigation system they only wanted to give us $1,400 back.Lastly, we never took possession of the car, however, we just received a bill.

R

rjb1970

16 de ago. de 2011

My car buying experience with Phillip Sammario was extremely poor. There were several issues resulting from my experience that were not satisfactorily addressed by Phillip. My issues were turned over to Melinda Clemons (Customer Relations Mgr) who was able to help me reach a compromise with Napleton over my issues. While both Phillip and Melinda represent Napleton, I can not in good conscience recommend Napleton as a dealership since my issues should have never had to be directed to the Customer Relations Manager. Melinda did a great job working with a very difficult and dissatisfied customer (myself).

C

camillejnae

13 de ago. de 2011

8/13/11: I (Camille J'nae) contacted Napleton Nissan/ 2-3 weeks ago, at which time Collette was extremely helpful to get me set up to come into the dealership today (8/13/11). She informed me of what to expect, what to bring, and processed my loan info prior to me coming in, she was very diligent and knowledgeable. Phil took the lead when I came in and was very honest and respectful about what I could accomplish with my financial status. Never once was he condescending or rude, as I am used to seeing or hearing about car salesmen. He was very knowledgeable and agreeable and explained everything fully so that I knew exactly what was expected of me and what I could expect. He was also a freakin' nice guy in general so it made a potentially very stressful experience very calm and comfortable. Phil then handed me over to Jana, the Finance Manager, and let me just say he put me in the right hands. She was clear and straightforward (no bull!) which was extremely refreshing and unexpected. She fully explained my options to me in terms I could understand and she never talked over me or at me or in circles, she talked TO me in a way that made me feel so much at ease with the process. I could not have asked for a better person to handle the details of my transaction. Without her, honestly, I would have walked out the door on the deal but the way she explained everything and made sure I understood the benefits as well as the consequences was so clear and honest that I knew I could not walk away from the opportunity she presented me with. She is one of the best assets that dealership has, people need to be given all the information in a clear concise manner in order to make an informed decision and she did that exponentially, and I truly appreciated that candor. Next, while I waited for paperwork to be finalized "Epi" (I believe was his nickname) let me drive the car that I was to buy for a nice long test drive and made sure I was fully comfortable with my choice. He let me know about all the features while on the test drive and let me ask a tons of questions, he was also extremely knowledgeable and honest (a trend here methinks!).Finally, Phil finished up my day by making sure my new car was all shiny and clean, even struggling with several screwdrivers with my old license plate lock on my old car HIMSELF in 98 degree heat in order to get me on my way in record time. Thank you Napleton Nissan, for an AWESOME first time buyers experience! I love my new Nissan Versa! I will definitely recommend you to all my friends! (Hell, I already tagged you on facebook :-))Camille and Chris 8/13/11

J

jackief

5 de ago. de 2011

So far my experience with Napleton Nissan has been outstanding. From Skip in Sales to my first service appointment today. The people are friendly, responsive and the process is smooth and easy, everything I look for when dealing with the servicing of my car. I went for my first oil change today and David Ciporkin was great!! He was very polite, explained everything to me, called me when car was ready and answered all of my questions with a smile on his face. Melinda Clemmons has also reached out to me and is also very customer service oriented. She makes you feel like an important customer. I am extremely pleased with everyone I have come into contact with so far and plan on returning for my next service appointment as well as recommend to my friends who are interested in buying a Nissan!

D

dmalnati

20 de jul. de 2011

I am from out of state, never dealing with Napleton before. David was polite,friendly and informative, setting my mind at ease immediately. (while checking my car for info David noticed that I had a dog - he asked about her engaging me in conversation that was of interest to me) Once the paperwork was completed (explaing everything) he walked me to the waiting area offering a cup of coffee and stated he would be back when my car was completed. When he returned I mentioned I could use some help to connect my cellphone to the bluetooth in my car - David immediately stated he would be happy to help and did so, not leaving until he called my cell to make sure I was connected. All this for someone from out-of-state. I can not say enough about my experience, and the cashier as polite and pleasent as well. Thank you - your efforts were greatly appreciated.SincerelyDenise Malnati

T

trntob

17 de jul. de 2011

jorge was good sales man .he explained every thing to us,no suprises good dealership ,no bull#### best dealership in south florida.any one looking for a car look for jorge at napleton nissan

D

dukeraz

27 de jun. de 2011

My overall experience with this dealership was excellent! The support of the Tony, and Tony Jr were excellent. They were able to get me the best price that was affordable for me. The Financial department was very quick as well. I would recommend this dealership to anyone buying a car. It was a great experience as well as a friendly one as well.

T

tpme06

25 de mar. de 2011

I purchased a used 2006 Honda Ridgline from this dealership. The pricing was good, and I had it s hopped from Florida up to NH. The staff was accommodating in making this possible. I dealt with Melinda who was helpful, pleasant, and easy to deal with.

J

jimmyoconnor

26 de ene. de 2011

Just wanted to say a quick thanks for taking care of us with our new car purchase. Todd, Jose, and Ippy made this such a positive experience. We really appreciate all your help. This is the thrid car we buy and this has been the most pleasant experience ever. Easy transaction with Todd, no haggle on the price transparent process, excellent delivery by Ippy who showed us every single feature on the car, I'm very happy and my family too.We'll be back by the dealership on Friday and hopefully we can thank you in person.Hope you had a great weekend.ThanksJimmy

R

rschneider

21 de ene. de 2011

Absolutely amazing service! The salesman actually listened to what I wanted and even gave me savings advice and suggestions. The sales manager. Sat down and explained the price structure with me and helped me get the most out of my Maxima lease, and then made sure I was happy with everything I was gettiNg and more. A great no pressure environment, I will be back there in the future, hands down the best car purchase experience I have ever had in my 54 years!

A

amandarayblnd

20 de ene. de 2011

I just wanted to let your company know what a great experience I had purchasing my Armada. The staff was exceptional. I dealt with Jim in the sales department and Jana in the finance department on December 31, 2010. Both of them made my experience wonderful where I would recommend anyone purchasing a vehicle to visit Napleton Nissan.

T

tennis12

19 de ene. de 2011

Purchasing a car is/has always been somewhat of a dreaded endeavor. It takes the whole day and always feels like a battle. I placed a call to Napleton, the internet department was most helpful in answering my questions. They set up an appointment for me. I was greeted and treated with respect and fairness. I had been shopping for about 3 weeks - I bought my vehicle at Napleton and will be back to service as well. Car shopping that was painless - bravo.

S

Srodriguez

27 de abr. de 2010

I was looking for the offer they advertise on the Palm Beach Post. It was too good to be true. The price include $ 3,500.00 dollars from me, also a rebate, college student rebate, dealership fee, and destintation charges. First, some of these add are ilegal. They can't charge dealer fees on any add vehicle, and the destination charges are already included on the msrp. When I mention this to the sales person he said to try to buy a used vehicle. He was not professional.

S

sweetheart0169

11 de ene. de 2010

Great Dealer.. I guess car dealers have changed or I just got the best dealer's personnel. I went this Sunday and bought a Nissan Altima, my intentions were to just look at some cars since I was going to need a new car soon, my 2001 Accord was getting old. After going to Napleton Nissan I drove home on a Brand New 2010 Nissan Altima, great car, very good experience and very good salesperson. Thanks, I will recommend this dealer to all my friends and review on every site I can. Keep up the good work.?

Used Cars for Sale at West Palm Beach Nissan in Riviera Beach, FL

Distribuidor de contacto

Autos usados por West Palm Beach Nissan

Usó 2010 Dodge Ram

Used Cars for Sale at West Palm Beach Nissan in Riviera Beach, FL

Distribuidor de contacto

Autos usados ​​por West Palm Beach Nissan

Usó 2010 Dodge Ram

Autos usados por West Palm Beach Nissan