John Rudolph Beaton

4 de feb. de 2021

After having a bad experience at another dealership in LA, I was wary of trusting any car salesman. However, the guy I talked to at Western Motors (Osman) seemed like a nice guy. After talking for a week or so, I went to check out a used Promaster, and after giving it a test drive I knew this was the one! There was a loose panel that I asked Osman and his team to fix, and they promised me that it would be done. The next week, I went to pick up my Promaster! As promised the panel was fixed. I thanked Osman, and began my journey home to San Diego. After about 90 minutes of driving, I suddenly the engine temperature went through the roof and I had to pull over. Smoke was pouring out of the engine! I was sure I had been scammed... fearing my calls would be dodged, I called Osman & Western Motors to tell them what happened. To my surprise and delight, they took full ownership of the situation. They had had the van inspected before I took if it off the lot, and we were all surprised that something had gone wrong. In the end it turned out to be a minor issue: a radiator hose had come loose. The van was still under warrant and was fixed by the Ram dealership. Long story short, Western Motors Inc not only paid for my Lyft rides to and from the Ram dealership, they also paid for the towing expense of the van. In short, when something went wrong they stepped up and addressed the problems as best they could. Such integrity should be commended. What happened to my van was bad luck, but their integrity made the experience not nearly as bad as it could've been. Thank you Osman and team! You have a happy customer here. -Rudolph

S S

13 de ago. de 2020

Bought a used 2009 genesis from them a while ago. We travelled 7 hours to check out the car. I forgot the salesperson name, but will be updating it once I find out. We checked the front tires, but the back two had almost no tread left and the brakes were almost low. They sold us a car with breaks that needed to be changed the moment we arrived and no tread on the back tires, which is ILLEGAL. They said the car had no problems either, but it had electrical problems they temporarily fixed. The steering wheel wouldn’t adjust itself and neither did the seat once we got home a week later. The brake sensor a month later from normal driving bugged out and costed us an extra 500 dollars. We got the car at an average deal if it was in better condition, but we ended up having to pay around 2k over because they lied to us about its condition. The salesperson was also shady and tried to get us to buy and get us out of there quickly, because he knew the car had problems and we were tired from the 7 hour drive, plus the other 7 hour drive back we had to look forward to. Since you most likely live in LA, there are a lot of dealerships. Do not come here at all, do your research and find a better dealership.

rani lata

31 de jul. de 2020

We bought our cargo van here great experience...although they didn't have the van ready i give the guy a 5 star to meeting our expectations and we drove it back to Sacramento without any problems

BRETT ADAMS

3 de jun. de 2020

I disagree with 3.8 star rating my experience was strictly 5 star all staff were very professional overly respectful and went the extra mile to satisfy my needs I would recommend to anyone looking for a good dependable car at a great price thanks to Andy Kim and the rest of the WESTERN Motors staff

Amilcar Garcia

15 de abr. de 2021

Great service!