Michael a satisfied and grateful client

19 de nov. de 2016

As always, when utilizing Westside Lexus, a great experience. From the valet check in-thank you Atef, to my service writer-Andrew Nagler-a smooth, friendly & professional greeting. Always kept up dated on work, if you are waiting. Even going to repair area-spotless clean. Also, a big thank you to Luis - the mechanic who works on my car. I know I will always get an honest appraisal-if work needs to be done. Last, but not least-Jocelne-a friendly and welcoming presence. FANTASTIC facility & employee's.

Mary

19 de nov. de 2016

I made my appointment to have my car serviced and I was in and out within 45 minutes. They washed my car each time I take my car in for service.

badbob

19 de nov. de 2016

Waited for my car while 15k mile service was performed. Pleasant surroundings, friendly employees and work was completed in short time. No charges for this maintenance period and included a car wash which was much needed, thanks. Only drawback is the driving distance from my home to the dealership.

Joyce white

18 de nov. de 2016

I received wonderful service as always. Would not take my car any where else.

Abdul

18 de nov. de 2016

The Office was Clean. Well experience Representative, Informative, and Helpful. The waiting was in a comfortable lounge with Variety of non Alcoholic drinks, hot and cold.

Sally Cheadle

18 de nov. de 2016

Westside Lexus always treats me right. My service analyst Andrew Nagler is awesome. I make an appointment and when I arrive my loaner car is waiting and then my car is ready when promised. Great dealership.

Patty Owens

18 de nov. de 2016

Service advisor Jacob was extremely efficient and easy to work with.Loaner car was excellent; gave me same model as I was used to driving, so no learning curve thereOnly complaint was that the inside of my car was not vaccumed and dusted thoroughly; outside was not wiped down after car wash causing water spots and streaks. Windows and mirrors were not wiped down either.

Schwinger

18 de nov. de 2016

Great, as alwaysTook in for milage service..Always prompt and clean and kind.

Smiley

18 de nov. de 2016

Andrew Tran always provides great service. Leaving work late in the day on Monday, my vehicle barely started and I did not want to chance taking it home and waiting until the next day, so I went to Westside Lexus to drop it off to be serviced around 6:00p.m. Andrew was still there when I pulled in and explained the battery may need to be replaced. He was patient, took all the information down and made sure all was input and I had been taken care of. He contacted me the next day and told me they had checked all the systems and it was simply a battery issue and they had replaced it and pro-rated the remaining life I had on the existing battery. Excellent service and service department and great communication.

chjgo

18 de nov. de 2016

I was in the final months of an lease agreement and decided to purchase the automobile. My sales representative, Mary Margaret McGowan, who has helped with my all of my automobile needs for the past 20 years, made the process effortless and I appreciate that very much.

Lexusreview

18 de nov. de 2016

Appreciate Jeff Margolis making an appointment for me to rekey my car keys on theft of my purse.Thanks to Charles Perkins, the service consultant for taking good care of me. Able to have everything done in an hour!!!

Janet

18 de nov. de 2016

Check in was efficient and the service conducted was finished in a timely manner. Everyone was polite and I have consistently had great service at this dealership.

Loan Ha

17 de nov. de 2016

I got a good experience with westsite Lexus Dealer. Mr. Lurie gave me a good deal on my RX350. He carefully instructed me on how to operate the car and using all the features of the car. Emily Cook is very helpful in explaining how finance work. Thanks for the good friendly team work. I'll recommend my family and friends to this location when they are looking for cars.

Rob Atty TX, NM, AZ

17 de nov. de 2016

I own 4 high-end cars from different dealers and this one is by far the best.

Gissele Trussell

17 de nov. de 2016

a very friendly place , last efficient-- I was satisfied with the service

Joann

17 de nov. de 2016

Excellent service- extremely pleasant and nice service employees- efficient and considerate - very helpful- very timely- very informative - I have always had a wonderful experience with west side lexus

gregjanak

17 de nov. de 2016

My wife and I had a great experience purchasing a car and the years of dedicated excellence when it comes to service after the purchase!

BB Houston

16 de nov. de 2016

Consistent excellent service. Best I have ever experienced in all of years of owning cars

Xavier Gomez

16 de nov. de 2016

Great Service! Great Sales personnel, very patient and knowledgeable on the vehicle.

Texas Health Economist

16 de nov. de 2016

Best dealership I have ever encountered. Purchasing was pleasant, and I got the Costco negotiated price. First service was prompt and high quality.

WS

15 de nov. de 2016

I am satisfied with my experience with this dealership.

John R

15 de nov. de 2016

My service visit was handled promptly and professionally. Loaner vehicle was ready on time. Great visit overall.

Gary Knust

15 de nov. de 2016

Always prompt service. So glad to own a Lexus. LX 570 best auto ever.

Harpreet

15 de nov. de 2016

The issue was resolved. All tires including the Spare were checked and inflated properly. The car was washed and delivered in a reasonable time. Overall a very good experience visiting the sealership and getting the problem resolved.

GS350

15 de nov. de 2016

Always on their game ! Prompt , updates , amount billed was amount quoted , vehicle ready as promised , first class facility, , very professional friendly place and group . I will continue to use Westside Lexus to service my vehicle

kitty

15 de nov. de 2016

It is always a pleasant experience to visit this dealership.David Harvey is very knowledgeable.Plus I loved the large TV screen that showed our new president elect!

MSL44

14 de nov. de 2016

My first ever Lexus maintenance trip exceeded my expectations - both in the amount of time it took and in the quality and comprehensiveness of service.

Lovemylexus

14 de nov. de 2016

Jason kept me informed at all times. He was thorough, delivered on time (actually a day earlier)! Very professional to deal with. I'm glad I took my car to Lexus.

Cinnie

14 de nov. de 2016

A foreign object on the interstate hit the hood of my IS350 and did severe damage. The hood of my car had to be replaced. My car was repaired while I was out of town and ready for pick up upon my return. Perfect service.

Janet

13 de nov. de 2016

Every time I visit Westside Lexus service/repair I have a great experience. From the drive up...being met at my door, to the nice waiting area and the help of the service agent. It is all first class!

Bill

13 de nov. de 2016

Westside Lexus, Dave Haas in service department is great. Gets the job done efficiently and happily a true can do customer service rep.

Westside Lexus

13 de nov. de 2016

As always, Westside has made this process effortless. Loaner car was ready when I arrived. I knew what to expect as there was communication with my service advisor.I appreciate the service at Westsise Lexus!

pmhroans

13 de nov. de 2016

My wife was out of town in our Lexus and had to get a jump since the battery wasn't charged. She was about 80 miles out and got back into town around 6:00pm. I met her at the Lexus dealership and she pulled the car right in. Lexus diagnosed the problem, made the repairs in 30minutes and even washed the car!! We were on our way in no time. Great Job Westside Lexus.

Jessie Mata

12 de nov. de 2016

First time I brought my new car in for servicing and it was an excellent experience. I have been very impressed so far with my first purchase of a Lexus at Westside Lexus in Houston.

Lesley

12 de nov. de 2016

I just had my GX460 serviced at Lexus. Mr. Riley provided an excellent customer service experience. I rarely post reviews, but when someone goes above and beyond, they should receive recognition. Many thanks to Mr. Riley and the good folks at Westside Lexus.

Willa Money

12 de nov. de 2016

Jacob is my service rep and he is the best. My car was ready on time and was given a full reporton the repairs made..

EM

12 de nov. de 2016

The Westside Lexus dealership Service department is professional and efficient. I was in and out for an oil change. The waiting room is comfortable. They also provided an estimate for a problem I asked them to check.

Friend of Westside Lexus

11 de nov. de 2016

Best Lexus dealer in Houston. My service rep Laura Brown is wonderful and always available. She is great to work with.

Deborah Alexander

11 de nov. de 2016

Ms. Laura Brown is Fantastic to work with. You are very lucky to have such a great employee.

Pam B

11 de nov. de 2016

Great service, fast. I did not have an appointment, but just dropped in to get tire pressure checked since my indicator light came on.

LX LADY

11 de nov. de 2016

Great service department! On time, knowledgeable and professional. Would recommend highly.

Jan Snell

11 de nov. de 2016

i had an excellent experience. I made an appointment, walked right in, got my loaner car without having to wait and it was ready when they said it would be.

Ralph Coselli

11 de nov. de 2016

Andrew Nadler and the service personnel at Westside always do high quality work and do so timely. I had forgotten to mention one service item I thought might need looking at and doing. They spotted the issue and came to me to see if I would be interested in having the matter handled..

Charles

11 de nov. de 2016

No one likes to have to take their car in for service, but Westside and Jacob Hershman make it as painless as possible. Great dealership and and excellent service agent.

davisbr

11 de nov. de 2016

Dave Haas Takes care of my maintenance on two Lexus vehicles in an outstanding way! I have been going to this repair facility for 13 years and have been extremely satisfied every time.

calvin

11 de nov. de 2016

Service work always done in a very timely fashion. Service personnel are very polite. Work done is very good. Never disappointed in work performed. The wait is always enjoyable. Good coffee and other drinks.

lexusgal

11 de nov. de 2016

Prompt, reliable, honest, professional. Will continue to depend upon Westside for my auto servicing and repair needs. Love working with Josh Guerra as well as the other staff.

Lexus Girl

11 de nov. de 2016

Always treated like my car is the most important. Very friendly and efficient. Explain in detail if any additional service is needed. Love having the Loaner car so it doesn't affect my work schedule.

Hotroder

11 de nov. de 2016

This is my 4th scheduled maintenance service since buying my 2015 NX200t from this dealership. As usual, it went like clockwork. My Service Consultant, Laura Brown, handled it flawlessly. I appreciate her dedicated attention to my service needs.

Tracy Sarver

11 de nov. de 2016

Chris was great, very responsive. My car was in and out and under warranty! Chris got me a loaner car and was done by noon. Great service!

Judy123

11 de nov. de 2016

Although I have moved to the opposite side of town, I drive back to Westside for all of my service needs. It's worth it!

The Head Family

10 de nov. de 2016

Andrew Tran is our service coordinator and we could not be happier. I have been driving Lexus cars for so many years because of the quality, low maintenance and the incredible, high quality of service. I would not want to own another type of car, nor ever deal with another dealership on maintenance other than Westside Lexus.The ease of setting up appointments for service, dropping the car off, getting a rental for the day, for free and picking up, as Andrew keeps us updated throughout the day of the progress, is astounding. We are extremely satisfied with Westside Lexus and you have customers for life. And we recommend so many people to Westside Lexus, as well as to our salesperson, Clarence Keever. He is truly the best. He has found our family and many friends cars that have been fantastic through the years. Absolutely fantastic people to have the pleasure of working with at all times, for many years to come.Sincerely,Tami and Dale Head

D.Diaz

10 de nov. de 2016

The salesman and the manger made my dream come true of owning a Lexus NX200. They really worked for me and the process was smooth. This dealer is customer friendly.

ROBERTO DONALDSON

10 de nov. de 2016

Service was excellent, Laura Brown was an Angel in disguise. Westside Lexus IS the best in town! And Laura Brown simply rocks!

alan r evans

9 de nov. de 2016

good job and timely all work was completed to my satisfaction

Dennis Hamann

9 de nov. de 2016

I love the Service and feedback I receive as well as all that is done. Thank You!Dennis Hamann

happy customer

9 de nov. de 2016

Andrew Nagler was excellent in the care and service provided. When my car would not start, I called Andrew to let him know and he said bring it in, the battery was still under full warranty. All service was provided at no cost and in a timely manner. Thank you.

Sadrina

9 de nov. de 2016

Will Zamora the representative I met with at Westside Lexus. He was exceptional, patient, helpful and basically the best experience thus far at Westside Lexus dealership.

ClearVoice

9 de nov. de 2016

Westside Lexus really went the extra mile to effectively communicate the delivery time of my loaner car and the service on my vehicle was outstanding.

Susan Miller

9 de nov. de 2016

Christine Tennant is the best. My service is always prompt and they take excellent care of me every time. I highly recommend Westside Lexus for all your Lexus maintenance.

Steven T Hendley

8 de nov. de 2016

It is easy to get the right services done at the right time. Westside makes every service visit a pleasure.

LBB

8 de nov. de 2016

Service was prompt & complete. Scott Bissonett, as always, was extremely helpful in explaining the additional service recommended. Emily Cook was of great assistance in her explanation of the details of my extended service contract. A visit to Westside Lexus Service is always a pleasure. Your service center operation is a strong selling point for your dealership,

Dan Gormley

7 de nov. de 2016

I had a 5,000 mile oil change. Appointment set for 10:30 am. Arrived 10:20 am. Completed before11:30 am. Could not have ask for more.

Tommy Lyons

7 de nov. de 2016

Dave Haas is the consummate professional. Having dealt with him for several years I cannot think of one time it wasn't perfect. He embodies Lexus and the quality they stand for. Would never buy anything but a Lexus.

kjkral44

5 de nov. de 2016

Their service consultants provide a high level of customer service. Each of them is well trained and very knowledgeable when it comes to the needs of keeping the vehicle running at a high level.

KCrockett

4 de nov. de 2016

The maintenance service done on my car was within the timeframe I was quoted as well as the price quoted. No surprises! Courteous and efficient at all points of contact. The loaner car was very much appreciated.

Sugar Land Lexus Owner

4 de nov. de 2016

Westside Lexus is not my closest Lexus dealer but a friend suggested I go to Westside and have confidence with their service of my Lexus. I believe his recommendation has proven to be true.

Laura

4 de nov. de 2016

Walked in to repairs because of a tire blow out. I was helped right away and it was all made easy.

Al Rivero

4 de nov. de 2016

Excellent service and zero waiting time. The services specialist Christine Tennant was extremely professional.

Alex Gumbert

4 de nov. de 2016

Jeffery Byers was amazing to lease a car from! He was kind--extremely helpful and knowledgeable. It was an easy, painless process and I couldn't have hoped for a better experience. I am SO beyond happy with my new car and I will tell everyone I know to come see Jeffery and Westside Lexus as you absolutely cannot beat the customer service and care!

Pat Flanakin

4 de nov. de 2016

Doug Philips was professional and communicated well. We are pleased with the overall process.

Malinn

4 de nov. de 2016

FRED IS VERY GOOD AND HELPFUL. LOVE ALWAYS HAVING A LOANER CAR AVAILABLE. CAR WAS READY LATE IN THE DAY AND THERE WAS NO PROBLEM AT ALL TO WAIT AND GET IT THE NEXT A.M.

teach

4 de nov. de 2016

Excellent service, friendly staff, prompt and timely. The service rep. was extremely helpful. Have used this dealership for > 10 years. My car runs like new! Thank you!!!

Rshepherd

4 de nov. de 2016

Great job this dealership always let you know what needs to be done and always does a great job communicating with you.Josh is very good at letting you know your options

Gail

4 de nov. de 2016

When I arrived at the service drive-thru, I was greeted promptly. I proceeded to the office of my service contact. My service contact was busy with another client, so I waited outside the office. I waited about 10 minutes, which I didn't mind, but I was never acknowledged during this time by my service contact or any one of the service personnel that were coming and going out of the outside door.When it was my turn with my service contact, I had very good service and was taken care of by "Lexus standards".

Pat Flanakin

3 de nov. de 2016

Excellent service - arrived and was taken care of quickly. Care was applied to the vehicle and I appreciated hearing the cost of suggested repairs up front and not after having to call back, etc....

Elizabeth Miller

3 de nov. de 2016

Westside Lexus is an excellent dealership to work with, so many friendly knowledgeable people.

Toni Carter

3 de nov. de 2016

Very prompt. Jicky was very polite and followed up with a phone call. Very pleased.

JR

3 de nov. de 2016

Service was conducted quickly and I was informed of the progress. The waiting area is comfortable and well appointed.

Mercy A. Nims-Kuyinu

3 de nov. de 2016

I am very happy with the way I was treated by my service Rep.

Robert E Martin

2 de nov. de 2016

I'm very happy with the car that I purchased and the service performed on the car that I purchased previously.

Richard Frankel

2 de nov. de 2016

I had a bad flat and had to replace a tire on a Saturday afternoon. I called the dealer and was told to bring the car in driving the temporary spare. When I arrived, the service area was quite busy. Nevertheless, within an hour, I had a new tire, a 15,000 mile checkup , a newly washed car and I was on my way home. Couldn't have gone any smoother.

Susie Makovy

2 de nov. de 2016

We are always very pleased with the service we receive at Westside Lexus.

Ubaldo T Ciminieri

2 de nov. de 2016

On time, given a loaner, excellent service. The staff always accommodating, Actually look forward to bringing my car into the dealership, as it is never a burden.

CharlieMo

2 de nov. de 2016

My wife has a Range Rover. She typically has to wait about two weeks for an appointment. I called Andrew at 7:45am with a concern. I was in a loaner driving to work at 8:50am--got my car back that afternoon. To find better, faster service, you'd need a pit pass at a NASCAR race. (And those guys don't offer loaners.)

laura68

2 de nov. de 2016

Always timely! Best job!! I needed more work than I thought and they called me to make sure I knew about the extra 2 brake sets needed.

Brenda

1 de nov. de 2016

Was in and out very quickly! This is very important to me.

Shaun Moodley

1 de nov. de 2016

Service representative was very friendly and gave me a thorough review of the issues with my car and possible options. Service is quick and Lexus is very efficient in this manner.

New owner

1 de nov. de 2016

As a new lexus driver, I am very satisfied with quality of service i have recieved,having owned 3 other cars from 2 other manufacturers I have to say that Westside lexus has exceeded my expectations so far

Ray

1 de nov. de 2016

I was satisfied that the service discovered the left rear shock absorber was leaking and replaced free under warranty. I was also happy to learn I have two more complimentary maintenance services remaining.

Titleist523

1 de nov. de 2016

My service advisors, David Harvey and Andrew Tran, did a great job with my car and they were very professional! I'll definitely be returning to this dealership.

LS Owner

1 de nov. de 2016

Scott Bissonett is always the most responsive, friendly and knowledgeable service adviser that I have dealt with. My car is always promptly serviced and returned when promised.

Rony Klein

31 de oct. de 2016

Very efficient operation. The staff is very friendly and knowledgeable.

Phillip Ribbeck

31 de oct. de 2016

My interaction was with someone on the phone to make an appointment and then with Christine Tennant at the service center. Both did a great job leading me through what would be done to my car, the time it would take, the cost and setting me up with a loaner car. Christine followed through on everything she said she would do.

Anderson

31 de oct. de 2016

I always have a positive experience with Westside - friendly, professional, efficient.This is what I expect from Westside Lexus and they don't disappoint. My car pick up experience was unusual, disappointing and not positive. It was not characteristic of my 13+ years at Westside, and worth noting.I was one of the first to pick up my vehicle. Paid for it and then went to wait for the driver to pull my car around. Usually this takes no more than 5-6 minutes. To my surprise, I waited and waited and waited...almost 15 minutes. Meanwhile I watched 4 other people who were behind me in line, receive their cars and leave. No one asked any of the other customers to show proof of having paid for their services.I went back inside to let the receptionist know that my car still had not been brought to me. When it did arrive, the driver who pulled up with my car, insisted that I show paperwork reflecting that I had paid in order to retrieve my LS460. I was taken aback, showed it to him nevertheless, and asked why the other customers weren't asked to do the same. I had not been asked this before either. He just restated that I needed to show my paperwork.I find this part of the experience puzzling and disappointing in that it marred this particular experience which was otherwise just fine.

P.m.naidoo

31 de oct. de 2016

Very satisfied with dealer and especially the service adviser

Houstonearl

30 de oct. de 2016

Great service every time. I'm car is always done right.

Demir Karsan

29 de oct. de 2016

My only comment was that you were also going to look at the minor scratch at Right back door and either rub it out and fix it if it was less than $150. That was not done.

Tony Rosenstein

29 de oct. de 2016

I am a first-time buyer at Westside. My sales rep (Jeffrey Byers), service rep (Andrew Nagler) and others at Westside have been unfailingly helpful and courteous to this point.

Lexus Lover

29 de oct. de 2016

Every issue I have is always addressed; every question answered. trust is the key! I have used Westside Lexus for every maintenance event on my 2009 Lexus 350RX. The car is so well maintained.

GS Fred

29 de oct. de 2016

Scheduling is easy, work is good. Dave Haas is awesome. I've worked with him for over 20 years.it wouldn't be the same if he wasn't there.

Lefaye Edgington

28 de oct. de 2016

1. request for appointment day was accepted2. told me upfront what the costs would be fore service3.signed up quickly for loaner car4. estimated approximate time for completing service5. called to tell me service was completed6. check in desk had charges ready to review when I returned7. loaner car was checked in quickly

TLH

27 de oct. de 2016

Every thing was done great and in a timely fashion. Although we're still having a slight problem, I couldn't ask for better support or help. My service advisor Mr Harvey is wonderful!

JohnRX450h

27 de oct. de 2016

Service performed well. Lexus is always courteous to its customers. We will continue having the services drones with Westside Lexus. Having a comfortable customer area with refreshments is a crowd pleaser.

Rjrcarman

27 de oct. de 2016

All aspects of visit went well.Great service.No surprises.Done in a timely manner.Given car that wasclean to drive while work was compleated.Would use Westside in the future.

Rdelc59

27 de oct. de 2016

I have been very pleased with every aspect of the purchase service and the actual Lexus vehicle. I am am a Lexus owner for life.

ET

27 de oct. de 2016

Chase Clements did an excellent job servicing my car and providing me with the loaner. I had a limited time and he was really helpful.

Nina Parker

26 de oct. de 2016

I visited the service department to have a tire replaced which had picked up a nail. We purchased the tire and wheel insurance and was very pleased with the service we received regarding this incident. Laura Brown was very accommodating and got me scheduled right away to have the tire replaced. First class service all the way.Nina Parker

Bill Marshall

26 de oct. de 2016

Got my car back on the road.The review process is far too demanding.

R

26 de oct. de 2016

Great experience. Got a loaner. No surprises. Very professional.

Brenda Harvell

26 de oct. de 2016

75,000 mile service was performed within a 2 hour time frame. I was able to use a loaner which worked out great for me. all top notch service. AAA

BalvienieFiend

26 de oct. de 2016

Was called for additional work that needed to be done. Fully explained pros cons of each additional item and the associated cost. Chose to move forward on one item and will delay other service for 1-2 months

Ken

26 de oct. de 2016

Service was fast and pain free. Laura Brown had every thing set-up and ready to go when we arrived and our service rep made sure that every thing was done in a timely manner.

Jennifer

24 de oct. de 2016

Everyone was very friendly, straight forward, no "car salesman vibe" and polite.Not having the full complementary coffee bar and snacks was a little let down but I understand that a remodel is in the near future and that would be my only complaint. The service and attention to detail that I received when I bought my car, to go over every question, and every button in my car was amazing.I walked out feeling confident in how my car operated and have had no issues programming or using any of the features of the car, all because Jeff Margolis made sure to cover everything.His attention to detail in the little things, like making sure I added roadside service into my cell phone before I left, and even recommending a place in town to grab dinner went above and beyond any past car purchase experience I've had before.

Louis Garza

24 de oct. de 2016

Collision repairs were handled in a timely manner and the results were impressive.Like new again and the vehicle was expertly cleaned inside & out.

Alicia Terry

23 de oct. de 2016

My overall review is 5 star every time I bring my car to Westside. I usually deal with Josh Guerra but this time he was out & Will Zamora assisted me w/the same professionalism & prompt attention as Josh.

Danny Danziger

23 de oct. de 2016

Excellent. Appreciated them picking up the car from my office.

driver

23 de oct. de 2016

Dave Haas is the consummate professional. I respect his opinion and advice 100 percent! He is the reason I buy my car from Westside Lexus!

Bernadette1

23 de oct. de 2016

Andrew Nagler is an excellent representation of Westside Lexus. The check in process when I arrive is amazing. I've never been there for more than 10 minutes. Andrew keeps me constantly posted of what service is needed, what the cost is or if the warranty covers it. What Great Customer Service!

Pat Jones

22 de oct. de 2016

GREAT customer.service and sales staff. Sales manager Steve Machann was extremely helpful by finding the white Lexus we wanted and had it delivered in 2 days. Great job.Lol

Mark

22 de oct. de 2016

Repair took longer than expected due to a replacement part that had to be ordered. Dealer provided a loaner car for a day. Overall excellent communication and service.

Diana

22 de oct. de 2016

Over all experience good except price. My 45,000 mi. Check was higher than originally quoted.

randy3

22 de oct. de 2016

I have been coming to Westside Lexus for many years and have been working with Andrew for about a year now. I find him to e helpful and friendly. Will continue to work with Andrew and use Westside. .

Kim Ortiz

22 de oct. de 2016

Laura Brown is an amazing service advisor! She expedites getting you back on your way with ease. Thank you for your wonderful disposition and having a smile on your face. You making coming to Westside Lexus a great experience each and every time. I have been a Lexus owner for the last 20 years and it's people like you that make me keep coming back. Thank you Laura. I so much appreciate everything you do!Kim Ortiz

Bonnie

21 de oct. de 2016

The check in person, Charles Perkins was friendly, knowledgeable and efficient. My car was serviced in a timely manner, and everything is working great.

DF

21 de oct. de 2016

Charles Perkins is my service rep. He is outstanding . I will buy another Lexus because of him.

Saad Shaar

21 de oct. de 2016

I took my Lexus here the first time to check the alternator and was charged $800 for the services. I am not sure, but for the sake of argument, I am going to say they did a decent job.My second visit, last month, was for my A/C & Timing belt which I was charged a grand total of $1,500. $700 was paid for by the warranty and the other $800 was out of pocket.This service, I am not too pleased with given the fact that my car still has a mildew smell which I have explained to them and they were not able to provide me any type of resolution. The following day, I was getting ready to go to work and I noticed that my belt buckle is not working. I did not feel safe driving the car so I took it straight to the dealership. They quoted me $550 for the buckle and $350 for the dysfunctional belt.I pleaded with the person asking if they were able to assist in any way with the price since I was just there the day before. They did not seem concerned with me or my situation.I left the dealership and did a bit of shopping. I ended up at Sterling McCall with an appt. They originally quoted me around $150 over the phone, but upon actually completing the job they did it free of charge because the only thing wrong with my belt was the piece of plastic that had fallen into the slot keeping me from buckling it.When I came home, I called Jacob Hershman who was the representative on my account at Westside Lexus and let him know that Sterling McCall did not charge me. He asked me to fax over the work order and invoice showing proof that I was not charged. I did not have to share this information, but I did and never received a call back.After my 3rd attempt to contact Jacob, I decided to contact Mr. McMullen (Jacob Fisherman's Superior) and he did not seem to care too much and was eager to get me off the phone.Given my loyalty to this dealership, I felt highly disrespected and taken advantaged of.He did not offer a solution or any type of reassurance that this will not happen again or that his staff is trained well enough to locate plastic pieces.Car dealerships in general have a bad rep for ripping people off, it doesn't help when you add a dry attitude and inability to solve basic customer related concerns and ZERO empathy for your loyal clients.

Hilda Barron

21 de oct. de 2016

I really appreciate how quickly this service was performed. I was in and out in 45 minutes. The waiting area was comfortable, and time passed quickly.

Keith Harris

20 de oct. de 2016

They were awesome as always. The car is running like new again.

Lee

20 de oct. de 2016

This is the only dealership that I have purchased from,and have used for servicing my automobiles since 2005 because of their care and customer focus. I don't plan on purchasing a vehicle from any other dealership.

SKS ASSISTANYS, LLC

20 de oct. de 2016

Great! Best Experience! Everyone always attentive,professional helpful.

Germaine Turner

20 de oct. de 2016

Service is always excellent!! I appreciate receiving the detailed reports after the service is complete.

charlie123

20 de oct. de 2016

Lexus service is always great. They are very organized and get you in and out quickly. Loaner cars are part of the service when a longer service is needed. Dave Haas has been our service advisor since 1989 - he is AWESOME.

Victor E

20 de oct. de 2016

Great customer service, always has a loaner vehicle when ever you schedule your service, quick and efficient service. I live in sugarland and drive all the way out to Katy freeway for my service, even though I pass by a Lexus dealership on my way.

Jeb Bundock

19 de oct. de 2016

I am always impressed and was impressed during my last service visit

John Salazar

19 de oct. de 2016

I decided to do this review because of my appreciation for the service manager that works with me every time I go get my car serviced. His name is Dave Haas and he has been helping me over the last three years. Dave's attitude and deminer are always great, he is always helpful and has never tried to be pushi at getting me to do any repairs on my car. My car is getting close to the end of its warranty and I will be having to decide whether or not to buy a new vehicle. The one thing that I know for sure is that what ever decision I make Dave's service record will have a huge influence over it.

daisy1603

19 de oct. de 2016

Never a bad experience with the service center or collision center. Always Helpful. Always Professional. Lexus takes care of their customers and vehicles. Once you go Lexus you don't go back.

Butch86

19 de oct. de 2016

Everything was done quickly and efficiently. Service staff was helpful and polite, especially Dave Haas. I've been doing business at Westside Lexus for many years and Dave is the best! He always has me in and out quickly with the best service.

Gerardo Chionglo

18 de oct. de 2016

Sarah Berg : excellent customer service, help me get my dash board replace sooner, called me to help set up my appointment and did a follow up call to make sure everything is fine.Will Zamora - excellent customer service, when I brought in my car, the process didn't take too long and he got me set up with my loaner car right away.

Westside Lexus

18 de oct. de 2016

Awesome dealership. Experienced professionals. Excellent and non-pushy salesperson and fair pricing

Stephanie

18 de oct. de 2016

We love the car and are pleased with the price we paid, the service we received and the attention to detail.

fitlexusgirl

18 de oct. de 2016

Mr Charles Perkins is just the best. Whenever I go in, he is very understanding and respectful. He constantly keeps me informed on the progress of techs when my vehicle is in the shop.

LexusLover

18 de oct. de 2016

Basic service - 15,000 miles. Easy to make appointment and great communication throughout. Loaner car was available and the appointment and repairs went smoothly. Pure Lexus.

JHP

18 de oct. de 2016

Dave Haas is a world class service advisor. He is exceptional and always makes my experience in the service department first class all the way!

Amy123

18 de oct. de 2016

The service is always top notch in all my experiences with Westside Lexus. Will Zamora has been my service advisor on several occasions and his service is exceptional.

rematt

18 de oct. de 2016

Westside Lexus service department is the best! Two weeks ago, I went to a Dallas Lexus service to get a routine oil and gas check and it did not come close to Westside Lexus. I decided I would rather drive over 200 miles to Houston before I return to that particular dealership service. I can say it enough how my service advisor Charles Perkins go above and beyond to provide consistent "Lexus Pursuit of Excellence" customer service and standards. Thank you so much.... Please give Charles Perkins a bonus and raise.

Ash

18 de oct. de 2016

Laura is always friendly and professional. She is great. The service department is punctual and the waiting area is very clean and comfortable. I do not ask for a loaner because they are always punctual.

Ruth Parham

17 de oct. de 2016

I am very pleased with Westside Lexus. Their work work is always excellent.

vgk53

17 de oct. de 2016

Chase Clements is our service advisor and he always does a great job. he let us know when our car is ready and also communicates what will done service wise to the car.

patricia HENRY

17 de oct. de 2016

No matter what issues I have I am always treated well and feel that they are always looking after my well being and satisfaction. I wish they had a better coffee.

Jerry

16 de oct. de 2016

This buying experience was by far the best I've ever had. The salesman are patient and not pushy. I was treated like a VIP. I'll never buy a car anywhere else.

KW, Houston

16 de oct. de 2016

My Service Consultant, Josh Guerra continues to excel after some 12 years of my association with Lexus Westside. Thanks again, Josh

ALe

16 de oct. de 2016

Dropped car in for warranty repair. Have been going to Scott Bissonnett since my first Lexus and now on my second. Westside Lexus is my service center of choice! Top notch service and communication.

john

16 de oct. de 2016

If it wasnt for Josh my service rep i would not go to your service dept or dealership

Elizabeth R Wilson

15 de oct. de 2016

I test drove my 2014 LCERTERFIED 350 and could tell the tires were not the best and I heard a roaring sound. I told my salesperson and he said it needed an alignment but the tires are fine. The next day I took delivery of the car and two days later the same noise heard when I test drove the car was still there. I texted my salesperson and again he claimed the alignment was done and the tires passed inspection but feel free to bring it back. I took it to the Lexus dealership in Sugarland. They in fact told me I needed all new tires and an alignment, my tires were wearing uneven. I call Westside and they made an appointment for me to take the car to them.( I didn't understand why Sugarland couldn't make the repairs) I took another day off of work and had to leave my car there for several days. The loaner was great! They in fact put newer tires on my car. They also put my plates on my car. The car drives like new.... Unfortunately, they left the tire pressure sensor off and I had to go back for them to reconnect it the next day but it the wasn't a long wait.....a 30 minutes drive nevertheless!

Charlie Sukhee

14 de oct. de 2016

Great service my service advisor was excellent , I will be back for any future service . Great job

Gordon R. Edwards

13 de oct. de 2016

I have always received extremely fine service whenever I have used Westside Lexus in Houston Texas.

WPS

13 de oct. de 2016

Westside Lexus is a great dealership and delivers a great Lexus experience.They do everything to get things right the first time and minimize my down time,

sarah

13 de oct. de 2016

They got me in and out in a jiffy and the free loaner was clean, full or gas and nice to drive.

Bob S.

13 de oct. de 2016

Excellent Service...very prompt and efficient. I made an appointment for 10,000 mile service with the dealership where I purchased my 5th Lexus in a row. As always the service was excellent, the loaner car was immediately available and the service was promptly and efficiently completed. The excellent service is one of the primary reasons for purchasing from Westside Lexus.

Jacque

13 de oct. de 2016

If you want to save time and money, and still enjoy the exceptional service at Westside Lexus, I recommend you purchase all of your maintenance service up front when you buy your new Lexus. And ask for Laura Brown as your service representative.You won't be disappointed.

Cinnie

13 de oct. de 2016

Westside has incredible service. Easy to make an appointment, fast and efficient. My service representative, Dave Haas, has taken care of me and my cars for at least 15 years if not more. He is extremely efficient and courteous. I will always own a Lexus because of my experience with the service department. No other dealerships have this type of service.

Boater28

13 de oct. de 2016

Called David Haas the day before I needed battery replacement, arrived at 10:30 am, greeted by Mr. Haas and was on the road at 11:45 am with new battery and best wash job in town. Great service and will continue to recommend Westside Lexus to friends and family.

Steven

12 de oct. de 2016

Excellent service.. Always on time... Love the free loaners.

Chelsea07

12 de oct. de 2016

Very satisfied with Service Josh G. provided to me on my last visit. He was timely with what he had committed and went over in detail the work to be completed. Jess

brenda123

12 de oct. de 2016

Great experience. Jeff was friendly, knowledgeable salesperson. Paul was friendly and knowledgeable. Both Jeff and Paul covered and answered all questions and areas of concern.

Christopher Burge

11 de oct. de 2016

They made the process simple. No pressure and informative.

N/A

11 de oct. de 2016

Two days after my service I noticed my rim was damaged. I believe that my rim was damaged during the service.

CypressLexusGuy

11 de oct. de 2016

Westside Lexus servicing department is great. Top notch customer service in a great environment with friendly people. Andrew kept me appraised of the status the entire time and helped me make exactly the right decision for what I needed that day - very much appreciated.

Ed Ganzinotti

10 de oct. de 2016

Great customer service and the service representative very knowledgeable and pleasant to work with.

Vivian

10 de oct. de 2016

It was a bad serive. WhenI told to them about my car noise, they ignored and said it was normal. They said If I want to have this problem, I should buy BMW or Mercedes. I didnt know why they said. Looked like they made fun of me.

D'Accountant

10 de oct. de 2016

Westside personnel are so professional from the first to greet you on the drive all the way through the service provided. Charles Perkins is my Technical Advisor and he is not only professional but also friendly and always makes you feel comfortable. You know you are in good hands.

Christina Schuldberg

8 de oct. de 2016

The service department is always professional and efficient. The people are very friendly and helpful. Andrew Nagler is an exceptional young man, who is professional and knowledgeable. He is always smiling and contributes to the 5 star rating of customer service.

Mike

8 de oct. de 2016

As always, my service experience at Westside Lexus was great. No waiting, very comfortable lounge with a good wi-fi connection, excellent service by Christine and the technicians, and the work done on time while I waited.

thuc anh nguyen

7 de oct. de 2016

Good lounge .customers services are very nice and friendly

Mr Wee

7 de oct. de 2016

Professional ,great service,reliable ,I recommend to everyone at Westside Lexus

Statisfied customer

7 de oct. de 2016

Love this location! This is our third time purchasing a car for our family here. Our sales person Ben was awesome. He made the buying process very easy and worked with us and matched us eh what our needs and wants were. Even finance rep, Paul was excellent. From all of the Lexus companies in Houston, their prices were the best with more options in their standard cars. They excel in customer service and quality.

calnort39

7 de oct. de 2016

Reservation was made on web site. Service dept actually opened a few minutes early. Loaner car was ready. I was called when my car was ready. Picked it up after 6:00 PM. Everything went smooth and without any hiccups.Very well satisfied all around.

JT1111

7 de oct. de 2016

Chase Clements was awesome from the start! The service was done in a timely manner and was given a full review of any other services that needed attention Best service experience I have ever had .

JacobLexus

7 de oct. de 2016

The team is very good at evaluating and following through to get you in and out and in a very timely manner.Jacob is very professional and does a great job with his clients.

Nolen Brown

6 de oct. de 2016

Laura Brown was my service agent she was extremely professional and helpful. I could not have asked for a better experience.

Jo Nell Costello

6 de oct. de 2016

This was my second service on my 2015 Lexus 450 hybrid. They were able to fix the small chip in my windshield, as well as do the routine maintenance.

Kelly Conaulty

6 de oct. de 2016

My appointment was set for 7:30 a.m. with Service Advisor Fred Hernandez. I had reserved a loaner car and needed my car to be ready for pickup by 3pm. Was in and out with Loaner car within 10 minutes and car was ready before 3pm for pickup. Extremely satisfied with the service I received. Thank You Fred

Rosa Hmaidan

6 de oct. de 2016

I love that they wash my car after the service. The only thing that is negative is that I have had 4 different service providers since I bought my Lexus 2 years ago. Not sure why they don't stay.

S Jackson

6 de oct. de 2016

I always have good experiences when dealing with the service department. David Harvey is very professional in scheduling services needed on my vehicle. His communication skills are top notch.

Patia

6 de oct. de 2016

As always, Westside Lexus and Andrew Trane, my Service Manager, went above and beyond for me. I wouldn't take my cars any place else to be service.

L Ware

6 de oct. de 2016

Service technicians should not turn radio on to hip hop. My radio was turned from Sirus to hip hop. I called to report the incident but no response.

Diamond773

6 de oct. de 2016

The services is always great at this dealership, they make it a smooth and easier transition even provided you with a loaner car wich I enjoy.

Sheryl Gussett

6 de oct. de 2016

This is the 4th car we purchased from Jeffrey Byers at Westside Lexus. He is helpful, professional and efficient. I was given a through walk through of the latest technology on our latest purchase, which was also quite helpful.

Houston repeat owner

5 de oct. de 2016

Quick, efficient and courteous. Wait time to get my car serviced was shorter than expected which is always a sign of a well managed dealership.

Gayle Roane

4 de oct. de 2016

Best service department anywhere. Thank you, Fred Hernandez, for 15 years of awesome customer service!

Val

4 de oct. de 2016

I have been driving Lexus cars for 20 years and they never disappoint! The service is excellent and they are prompt. Can't imagine anything better than that!

Anne Pinion

4 de oct. de 2016

The entire experience was great. My older car was serviced in a timely fashion and my new car was purchased and delivered very smoothly and quickly.

Stuckett

4 de oct. de 2016

I love the confidence in knowing that my car is getting quality service and I'm given great customer service. The loaner car is great when you can't sit around and wait.

Lucy

4 de oct. de 2016

This location is well-run. Everyone I have dealt with is friendly and the service is prompt. Repairs have been done quickly and my car is returned to me cleaner than I took it in.

sgrcar

4 de oct. de 2016

It's always easy and comfortable to get your car serviced at Westside Lexus, and I trust them to tell me what my car really needs.

Mary Tom Middlebrooks

3 de oct. de 2016

Great experience! Sales manager, all other personnel involved in purchase were very professional.

LDH

3 de oct. de 2016

Thw service is advisor is good. He is thorough and efficient.

lexusbuddy3

3 de oct. de 2016

Always helpful, always prompt, always great service!Only thing was the right passenger door mirror was flipped back and didn't realize ittill I was on the highway and couldn't see cars to my right. Had to stop and flip it back so I could see..

Author

2 de oct. de 2016

I was happy with the service but, felt like I was not told the cost of repairs correctly. Also, told that a repair would need to be done in several thousand miles, not taking into for.that as little as I drive that could be 1 year from now, Had the service done, but it could have been done later than sooner. Certainly a cost not prepared

John Wesson

2 de oct. de 2016

My service appointment was easy to get at the time I wanted. Laura Brown was knowledgeable and easy to work with. She got me a loaner car even though I hadn't reserved one in advance. The work was done in the time frame promised - what more can I expect? I'll be back in 10,000 miles!

Guo Lu

2 de oct. de 2016

All employees are friendly. Facility is clean and make me comfortable. The quality of service and repair job are good. But the car wash is not clean enough because you can see lots of dirt stuff on the body. I hope it will be better in my future visiting.

City View Properties

2 de oct. de 2016

My service advisor did a fantastic job at putting me at ease about the expensive work being done on my car. My car is running excellent. Thank you David!:)

Katy H

1 de oct. de 2016

Made my first car buying experience easy. They went above and beyond to find the car that I wanted. I would recommend them to anyone looking for a new Lexus.

rugger6627

1 de oct. de 2016

Professional diagnosis of problem with quick and favorable result. All WestSide Lexus personnel courteous and available during normal working hours. I have bought/leased numerous autos from Westside and find their sales, service and repair services the best across the board.Pete Seale

Steve H

1 de oct. de 2016

The quality of service is consistently good. The cost is also consistently higher than average, hence only 4 stars.

Mary Worrall

1 de oct. de 2016

Excellent, timely service as always.Laura has been my service rep since I bought the car & has been consistently helpful. Service has always been timely.

Big Truck Driver

1 de oct. de 2016

Quick Friendly and professional service. Meet all my expectations and followed up to ensure satisfaction with service received and went ahead to check on further request I made.

Favcar

1 de oct. de 2016

I had my car towed because it wouldn't start. Fortunately, it was just a problem with the battery and it was fixed in a very short time.

Sonia Mascis

30 de sep. de 2016

Charles provides excellent service. My vehicle was service and ready on time. It was very nice and clean. As usual it is great to deal with Charles.

M. S.

30 de sep. de 2016

As usual, excellent svc. That's why I've been coming to WSL for well over 10 yrs. C. Perkins is the best!!!

Evelyn Wisenberg

30 de sep. de 2016

My experience with Lexus was excellent. The sales department as well as the finance department were anxious to answer any questions and to give extraordinary care to my needs. I appreciated their expertise in all matters. The salesman, John Parish, has provided excellent follow-up.

Gary L

30 de sep. de 2016

Chris has taken care of Mr Lexus several times over the past 5 years. He is always on time, professional, patient and explains all proposed service and repairs in great detail to make sure there is no misunderstanding. Thank you for making sure my Lexus GS 350 Sport is in tip top shape.

S Chad Scott

30 de sep. de 2016

Your form is very confusing to complete and frustrating. Will, the service advisor was excellent. I will not attempt this survey again in this format.

cnm123456

29 de sep. de 2016

The experience was very pleasant, all work completed timely, and the staff very friendly. Would definitely recommend this dealership to any friends or family currently looking for a new vehicle.

anmd

29 de sep. de 2016

Josh has been servicing our two Lexus cars for more than 10 years. He is always friendly and efficient. Pleasure to do business with you.

Charlotte

28 de sep. de 2016

Impressed with dealer, all its employees. First class all the way & very efficient. My service contact, Chris is a joy to work with, very professional & polite.

Manuela Barajas

28 de sep. de 2016

Chris Nemoto is always very attentive and provides awesome customer service.

Sarah Nezhad

28 de sep. de 2016

I loved it, so friendly. You feel taken care of! I am so impressed with the quality of their work and customer service! I will never go anywhere else!

Richard Hughes

28 de sep. de 2016

Wait area outstanding, coffee, water, TC, seating area. Wireless Service for laptops.

Susan

28 de sep. de 2016

Love getting my car serviced here, from the time I drive up until I leave in my just washed car. They know how to make a person feel special!

Thomashoang

28 de sep. de 2016

Love going to this place. Chris is great service advisor. Car was competed when told. Will come back and recommend to friends who need to get their vehicles serviced.

Donnab

28 de sep. de 2016

I showed up when the doors opened and was given a two hour time window to do the service needed . Service was done right on the mark of two hours.

John Spiller

27 de sep. de 2016

Westside Lexus did a great job of keeping me apprised of the status of repairs.

Alvin2005

27 de sep. de 2016

Excellent customer service. Jacob always provide detail information regarding servicing our vehicles. Jacob has been our service advisor for over six years and always been very professional. The service is always fast.

LexusES350

27 de sep. de 2016

Excellent service - Charles Perkins was friendly & very professional. I was well informed of the progress of my service. The wait was pleasant - not too long and had a comfortable waiting area.

Pam Klein

26 de sep. de 2016

Just another fabulous Lexus experience! I had a ding on my windshield that I wasn't even aware of. Of course "my" Lexus guy found it & with a phone call to my insurance provider it was replaced. Thanks Fred Hernandez! Thanks Lexus!

Katy

26 de sep. de 2016

As usual, I was very pleased with the hospitality and service at Westside Lexus.Jacob is very compitent and always gives me the VIP treatment!

Alexander1976

26 de sep. de 2016

Excellent customer care. Very friendly, always provided a good loaner. Fast and reliable service. High quality work. They make follow up calls and infor about the status of service.

taylor330

26 de sep. de 2016

The "loyal" works both ways. I have consistently used the Lexus customer service since my ES 330 purchase in 2006, and have unfailingly received loyal service from the greeter, to the service consultant, to the representatives at the completion desk. Friendly help and pleasant smiles are always present, leaving customers feeling welcome and appreciated. Truly an impressive customer service organization.

Bill

25 de sep. de 2016

I enjoy the opportunity to make my appointments on line. The facility is comfortable, the doughnuts are tempting and the coffee is OK. Always good service and done quickly, Thanks

Georgia Shebay

25 de sep. de 2016

Jacob is the best, he is the reason I keep buying Lexus's and coming to Westside

wozmike

25 de sep. de 2016

Every time I have visited the dealership or the service center everyone is so nice and helpful.I would recommend to anyone. I will return when I purchase my next car.

RON ROBINSON

24 de sep. de 2016

TIMELY AND THOROUGH SERVICE, ALTHOUGH A LITTLE PRICEY. JACOB IS EXCELLENT

Anonymous MD

24 de sep. de 2016

Buying LS 460 was painless great salesman Jeff did awesome. Held the car for me while I was out of town. Very busy individual.

ashleyf

24 de sep. de 2016

I made the mistake of leaving the Lexus family 2 years ago, but I'm SO incredibly happy to be back! The customer service is always so exceptional! David Harvey specifically was incredibly kind & helpful. He hardly let me lift a finger when it came to unloading & loading my vehicle when I had my 8 month old with me. Truly satisfied with every aspect of my visit! Thank you Westiside Lexus- I'm never leaving this family again!

Lexusbuyer

24 de sep. de 2016

Working with Danny Hou to make a deal was efficient and professional. An overall good experience with Westside and would recommend the dealership to others.

Nina Parker

23 de sep. de 2016

I requested early service on my car because I was going on a road trip. Laura Brown scheduled my appointment expeditiously. I was very pleased with the service and had very little wait time. As usual Laura provided exceptional customer service.

Lynne Lipsitz

23 de sep. de 2016

My service rep, Josh Guerra takes excellent care of my car. He goes above and beyond.

Patricia kilian

23 de sep. de 2016

Good and quick service! Very pleasant waiting area.

Max

23 de sep. de 2016

Charles Perkins is very good at understanding client's needs and always ready to help. He's knows the time pressure and has all the items ready and always willing to go the extra like. Awesome service!

Ayumu Yamazaki

23 de sep. de 2016

Always great performance and cheap price. My PIC is excellent.

TanyaMarsh

23 de sep. de 2016

Everything about Westside Lexus is amazing - from the car buying experience to the financing experience to the experience with the service department to maintain my vehicle. I will never own or drive another brand of vehicle nor will I do business with any other dealership or service department other than Westside Lexus. They consistently go above and beyond and enjoy doing business with them. Special compliments to my service advisor, Josh Guerra. He has provided A++++ customer service each and every visit for over 8 years. Thank you! I do not know the name of the individual who actually performed the service on my vehicle, but thank you, too!

She S.

23 de sep. de 2016

Purchase a car over the phone after seeing it on the Sale person Kyle Pender was very helpful and patient.He had the car detail and clean and all I had to do is come in and sign the loan paper. A test drive and filling out the paper work one hour and a later I was driving back home in MY NEW CAR.

Todd

23 de sep. de 2016

Laura Brown is always enthusiastic and has great follow up. The entire process from scheduling service online to picking up the car is efficient and professional.

Mario Guajardo

22 de sep. de 2016

as always West Side Lexus has done a great job during every visit for service.

Gerald E. Wilson

22 de sep. de 2016

Oustanding service. Fred Hernandez is exceptional.

Frannie

22 de sep. de 2016

I just had my car picked up for service. Gus the gentlemen that picked up my car was extremely nice and very professional. I appreciate the service offered thru Lexus.

Dr. Abel J Paredes

22 de sep. de 2016

Jeff Margolis was great! Very patient, gave us all the options.

Lacy

21 de sep. de 2016

The people in service center are very friendly. I got warm welcome and the every thing is well explained. I feel comfortable in waiting area.

bowen357

21 de sep. de 2016

Will Zamora, my service consultant, was very helpful with determining the issues that needed addressing, and setting up a future appointment to get them fixed.

Jacquees300

21 de sep. de 2016

My Service Consultant, Laura Brown was awesome and gave excellent customer service! she explained what services I should have completed and when.This is my 2nd Lexus vehicle and the service has always been outstanding!

Michael O

21 de sep. de 2016

From driving into service area, & being greeted by Ben, to being greeted by service writer Andrew & being given professional, courteous service & made to feel - you are his only client. You are totally assured of the most capable experience. I have utilized dealers in Cali., Georgia, & Minn., which have all lived up to the Lexus standard service, but I can emphasize Westside Lexus outshines them all. I also need to mention Joe-tires, Ms. Jocelyn & Louie-my mechanic. They made such a great impression, that I remember each & everyone of them.

Jeff Suttles

21 de sep. de 2016

Buying a car is one of my least favorite things.John Parish, Sales Consultant, made our car buying experience very pleasant, no hassle. (As did Paul Rockett, Finance Manager)John has been very helpful (and patient) with questions after the sale.

Brooke Schwausch

21 de sep. de 2016

Fast and friendly service. Love the loaner option.

independentwoman

20 de sep. de 2016

Service Consultant Dave Haas courteous and helpful. Service was completed in timely fashion. Wait time accommodations are luxurious. I would recommend West side to all.

Tracy Sarver

20 de sep. de 2016

Chris, my service guy was great! Always have great service when I bring my car in for service. Very quick and love having my car washed every time I have service.

Jennifermolleda

19 de sep. de 2016

Impeccable service, strong communication skills, and excellent customer service, I would recommend West side Lexus to all. Amado is an amazing person and extremely patient .

Mollie

19 de sep. de 2016

I'm currently driving my 3 Lexus - all being purchased from Westside Lexus. All 3 autos have received 100% of service from Westside Lexus. They are a class act service shop! From the time I pull in until the moment I leave I receive excellent care. The waiting room is spectacular, the service reps are friendly and trustworthy and I car come out washed and looking like new!

Kristi&Michael

19 de sep. de 2016

My husband and I knew what we wanted for the most part. Mike Richards was our salesman and a wonderful, knowledgeable person to work with. He took time to look through the inventory to find what we would be interested in without dragging us all over the lot. His honesty was refreshing and his demeanor calming. I will go back to Westside Lexus because of him! The facilities are clean, organized, and not overwhelming. I've recommended Mike Richards at Westside to several people. He's a breath of fresh air!

T. Booker

19 de sep. de 2016

John Loving and the entire staff was very professional. He was responsive to my inquiry and gave me a very fair deal with my new lease. This is my 4th Lexus and second one from Westside. I'll definitely purchase from this dealership again.

my es 350

18 de sep. de 2016

great. I came in for a tinit on my new lexus 2016 es 350. I found everyone friendly.. My expereince was excellent. I was treated with respect.

Lfb22

18 de sep. de 2016

I had been out of town for two weeks when I was driving home and had a flat tire. I needed the tire changed that day because I had to work 7am-7pm the next three days and would be unable to use a loaner car for that long. Jacob got me in for service right away the same day and the new tire was on within an hour. The trainee working with Jacob (9/15/16) was also great but unfortunately I don't remember his name. He kept me updated throughout the process and was very efficient. I am so pleased with the customer service and knowing I can depend on Lexus when in need. Thank you again!!

Alfredo

18 de sep. de 2016

It's easy friendly and quality what top service should be and why I have worked with Josh for at least 15 years of the 25 years of various Lexus ownership.

Charles Caldwell

18 de sep. de 2016

Andrew Nagler was very professional and helpful. The quality ofthe work was good and done timely.

wildwilly

17 de sep. de 2016

Highly recommend this dealership because they provide excellent services both at sale and post-sale services. We have brought friends and family to purchase four new Lexus from this dealership.

Raymond Adrio

17 de sep. de 2016

Very satisfied with service performed in very timely manner. Extremely satisfied with Jacob Hershman & the 2016 Lexus loaner car that was provided. We've had all service done at West Side Lexus (other than oil changes). We live 110 miles from West Side & service has always been nop notch!!

E Nunnally

17 de sep. de 2016

Everything very professional. Was kept well informed. Timely return of car.

Russell

16 de sep. de 2016

This is our first Lexus and we have been treated very well. We have not ever had anyone come and pick our vehicle up and return it just for an oil change. Then the car was cleaned inside and out even under the hood wow that is awesome service. Very happy with Westside Lexus and will be a returning customer.

Bobbi1972

16 de sep. de 2016

Always quick, great service!! Car is always ready within the time given. I will not take my car anywhere else.Thank you for making the service process so easy!

Reghir

16 de sep. de 2016

You are the best always great to work with and a pleasure quality of work ecelllent and always recommend friends thanks to Ronnie and his department and everyone else

Maureen

16 de sep. de 2016

This wasn't my first rodeo with Lexus! Each visit consistently results in top-notch service. I have a good relationship with my service representative. I state my wishes -- and he makes them come true in a professional, seemingly effortless manner.

Vance

16 de sep. de 2016

We were very impressed with the total package at West Side. We purchased from Mike Richards who happened to greet us after they were closed and he was putting up a car. He was so professional and courteous that we went back to him after the weekend and found a super nice ES 350 and we will return!

Rose

16 de sep. de 2016

What's not to like? Scott Bissonnet is a great service rep. Service is always great (and I LOVE the free car wash). The facility is so comfortable with food and drinks, wifi connection, comfy seating, nice people everywhere. Loaner cars - yes! And the car is returned all clean and shiny after the complimentary car wash. I have never had to return because the service was not complete.

Shelly Bell

15 de sep. de 2016

The customer service at Westside Lexus is beyond amazing. The car is great, I would not own another vehicle. Everyone at Westside Lexus has been great to work with, very friendly, accommodating and helpful.

Dllugar

15 de sep. de 2016

We bought our first Lexus about six months ago and we have been absolutely thrilled. I regret that we didn't buy a Lexus years ago. We love the car and Westside Lexus has been fantastic to deal with, not only on the purchase but also on our first two service appointments; prompt, professional, courteous, and competent. We have been extremely pleased with our choice and the service we have received. And, the vehicle pick-up and delivery service, along with a loaner car, has been very convenient and helpful.

Angie R

15 de sep. de 2016

This is our 3rd Lexus from Westside Lexus. We started with our first one 13 years ago and would not think of going anywhere else. Excellent professional service!

W. Moore

15 de sep. de 2016

Went in for an oil change. Advised to do a multipoint inspection due to the mileage and I agreed. No pressure no worries. Nice atmosphere and employees.

David E

15 de sep. de 2016

Professional attention to every detail. I have never had a bad experience with the service department.

Patrick Patel

15 de sep. de 2016

Nestor was amazing, very professional, clear communications, and had me out in exactly the time he promised me.

D Battles

15 de sep. de 2016

Thanks for all of the modern conveniences and knowledge.

Leigh Ann Rodgers

15 de sep. de 2016

Always great service! Jeff and Andrew always take good care of our family.

Mike Hugele

15 de sep. de 2016

The service rep that helped us was very friendly and helpful. Kudos to Mr. Nagler!

Rosemarie

15 de sep. de 2016

Wonderful service as always. Jacob is great and always ready to help us.............................

Rhoda zelitt

15 de sep. de 2016

My car seems to be in good condition now. Great service. Office in general needs assistance. Office not run properly.

KimP

13 de sep. de 2016

Always great service and fast! They never disappoint and always trying to take care of any problem you may have. Been very satisfied with the service here!

Thomas Gardner

13 de sep. de 2016

Great Service! I called for the appointment, they set it as requested and delivered.

Keisha Lozano

13 de sep. de 2016

I am very satisfied with my service rep and the service recieved. Thank you very much.

Colleen Wells

12 de sep. de 2016

They were ready for us when we got there, all staff was courteous, they completed the check up prior to estimated completion time. I appreciate the efficiency.

susan conly

11 de sep. de 2016

Excellent service, Laura was outstanding, friendly, courteous, answered all questions and helped with connection to blue tooth. Everything went well and was out quickly. That is always appreciated as well as access to a loaner

Kristi

11 de sep. de 2016

My morning started with a dead car battery but Laura and Westside got me in quickly and on the road to restart my day.

JLo

10 de sep. de 2016

Steve Machann is simply the best - my family has purchased several vehicles from Steve. We have no hesitation in giving Steve the highest recommendation for anyone considering a Lexus. We always come away feeling good, regardless of whether we close a purchase with Steve or not; but we usually do.

xxxxx

10 de sep. de 2016

Quality, friendly service. This all I have to say. This part of the survey needs to bee shorter. You have already covered everything. The end.

david

10 de sep. de 2016

Despite a glitch in the system making the appointment on line, Andrew pleasantly made my appointment for service on the phone. Service was fast and efficient. Andrew was very helpful.

EnjoyOurRX

10 de sep. de 2016

I scheduled a service appointment, arranged for a loaner vehicle, and then brought our RX 350 in for its 45,000 mile service. It was a pleasure dealing with Dave Haas, and everything related to this service experience was excellent!

Ron LeTard

10 de sep. de 2016

I scheduled a 10,000 mile checkup for my new Lexus LS. I was greeted on arrival. The work was planned and I was told it would take an hour. The estimated completion time was accurate.

Rod L.

10 de sep. de 2016

Always great service and personalized attention. Josh Guerra has been my service coordinator for three years and there is none better. Best car service experience I have had in 30 years of driving.

EJ

10 de sep. de 2016

My service tech Josh is the best. I have used him since 2009. He is up to date on all the needs of my car.

KT

10 de sep. de 2016

My first oil change was painless and I loved getting back my spruced up vehicle quickly

Gail

10 de sep. de 2016

Fast and Courteous. I always make an appointment and my car is always ready when they say it will be.

Grandmagrey01

8 de sep. de 2016

Jacob and colleagues were professional, knowledgeable, courteous and friendly. In particular, Jacob focused on the needs of the vehicle based on scheduled service, history, vehicle operation and age. He also anticipated questions related to costs and future service needs. Both very important to customers.

Westhoustx

8 de sep. de 2016

Friendly dealership. Great service Dept. I was seen right away. Very courteous. Chris Nemoto kept me informed while car was being serviced. I highly recommend Westside Lexus.

waxman

8 de sep. de 2016

Dave was excellent and very professional. He communicated everything that was going on while our vehicle was in service. He was very thorough in explaining the problems with our vehicle.

Marilyn F.

8 de sep. de 2016

They did an excellent job servicing my car and replaced battery that I knew needed replacing. All the employees were very nice and helpful. I would highly recommend this dealership.Marilyn F.

Grandma

8 de sep. de 2016

Always a good experience dealing with Westside Lexus. Sales staff is fantastic. Love driving the car and hope to be driving it for many years to come. Service is always outstanding.

Kris M.

8 de sep. de 2016

Westside Lexus was fantastic from beginning to end. I was smoothly handed off to the Internet Sales Manager as my original salesman was busy with another client. I did not feel any discomfort between them as you would with other car places due to commission. They worked out a high mileage lease for my business car and I drove away 100% satisfied. Probably a Westside Lexus customer for life.

Amin

8 de sep. de 2016

The staff really took care of my requirements Thank you

Mark S.

8 de sep. de 2016

Quality of repair Beyond 5 stars. I had scuffed the wheel rim on a curb and I swear it looked like new when I got it back. Facilities-Need more tvs and louder so we can hear the show while we wait.

William James Willis

8 de sep. de 2016

West side Lexus dealership was excellent on all phases of the business

George

8 de sep. de 2016

Always a pleasure whether purchasing or getting repairs

Steve F - Katy, TX

7 de sep. de 2016

Mike Lorch and his Westside Lexus team consistently provide outstanding Service & Support. I've been associated with Mike for 20 years and he always goes out of his way to provide the best customer experience he can. Mike has earned my trust many times over and is the number one reason I continue to purchase my Lexus from Westside.My service advisor Josh Guerra is very knowledgeable. Josh always ensures nothing gets overlooked and always delivers my car on time, washed and in excellent condition. He's a great advisor.Great service across the board. Appreciate the entire experience from the Westside team.

Byrdie

7 de sep. de 2016

The technician identified the issue quickly and the repair was done efficiently. The problem was resolved to my satisfaction. I received a loaner car in a timely fashion.

Christina Schuldberg

7 de sep. de 2016

As usual, service was excellent. My service advisor is very helpful and professional. I will continue doing my services at Lexus and continuing purchasing my vehicles from Lexus

John Lou

6 de sep. de 2016

Quick completion with excellent quality of professional service.

WILLIAM KUCHAR

3 de sep. de 2016

THOROUGH CHECKUP AND SERVICE WITH VERY NICE REP SCOTT BISSONNETT. ALWAYS SEEMS EXPENSIVE, BUT APPRECIATE THE LOANER. WAITING ON MOST RECENT RECALL, WHICH ALWAYS SEEMS TO TAKE TOO LONG, BUT I BLAME THE MANUFACTURER AND NOT THE DEALER.

Gary and Jessica

3 de sep. de 2016

Andrew Nagler has been our service advisor for some time now, and is always pleasant and looks out after our interest. We have 2 Lexus vehicles in routinely for service, and he knows us and our needs. There has never been a problem with any services.

Lexusfan

2 de sep. de 2016

Dropped my car off- lots of things at 30k service so took the courtesy car and was called when finished. Quickly taken care of and Laura Brown explained everything and estimated the time required accurately.

Jackie/Bill H

2 de sep. de 2016

I remember when going to the dealership for service was most unpleasant. You had to leave your car, they overcharged you, no loaners ever, and they assumed the customer was the least educated person on the planet. No more, at least not at Westside Lexus. They have a very nice waiting area, where you can sit and read, watch TV, or work while you wait for your car. If there is a problem with the repairs that will take longer than anticipated they have loaner cars available for you. The prices are reasonable. Perhaps you could find another shop that charges less but will they treat you like a valued customer, can you wait for your car, do they have a comfortable waiting area, will they do the work right the first time? We have always dealt with Laura Brown as our service advisor. She tells us what we need and does not pad the bill with a bunch of worthless extras or unneeded work. She is very professional. When it comes time to replace our car, we know exactly where to buy the next one and all because of their service department.

Kikii Palacios

2 de sep. de 2016

Steve and Alfredo both provided excellent communication regarding estimate and timeline for the repair.

DG Mallett

2 de sep. de 2016

Westside Lexus staff are wonderful! Andrew Nagler is the best service coordinator! Thank you!

C. B.

2 de sep. de 2016

I always have a great experience taking my car in for service and when I just bought a new car from Westside is was a very quick and easy closing. Sinh and Paul in the sales and finance office were great to work with and David in service has always been wonderful too!

Reed Tinsley

2 de sep. de 2016

Laura Brown at Westside Lexus in Houston is great. She is very responsive and attentive.....always responds quickly.

Bob MacIntyre

2 de sep. de 2016

My experience was absolutely delightful. Every staff member I dealt with from the collision center to the retail division was helpful and extremely pleasant. I cannot give them grades high enough --- they were wonderful.

Lexusgal

1 de sep. de 2016

I usually wait while service is performed. The waiting area is very comfortable and set up in a way that allows me to work on computer or relax with magazine. Everyone is always very helpful and professional and my car is serviced in a timely manner. The complimentary car wash a very nice perk!

nixot09

1 de sep. de 2016

I have found Lexus Service to the best of any service department I have ever experienced. Extremely professional, polite, and friendly. I would certainly recommend this dealer to my friends.

lexus owner

1 de sep. de 2016

I was in the shop for 45 minutes. The fastest it has ever taken. I opted out of the car wash because I was in a hurry. I appreciated the fast and competent service.

Lisa Slater

1 de sep. de 2016

Andrew is always very professional, knowledgeable and takes the utmost care of me every time I have to take my care in. He has the perfect personality for his position and I am so glad he is my contact at Westside.

T Matula

1 de sep. de 2016

Fred Hernanadez is an amazing asset to your company and always goes above and beyond to make sure we are satisfied. Thanks Fred!

Shawn

1 de sep. de 2016

Dave always does a great job! I have been using him for many years on multiple vehicles.

Vinodh kumar

1 de sep. de 2016

We are very happy and satisfied by the service given by Chris Nemoto.ThanksVinodh Kumar

peter2

31 de ago. de 2016

My wife rear ended a pickup truck while in a rotary in Chatham, MA on July 3rd. Had to have car repaired there and transported home. Knew the radio wouldn't work and two front tires needed replacement but not sure what else needed attention. Westside performed a Fitness Inspection and found the replacement battery installed May 2016 by AAA improperly installed and essentially worthless. Everything else checked out OK, which was of considerable relief to my wife.

heyjudej

31 de ago. de 2016

Chris Nemoto is always professional and efficient. Never any problems. Enjoy working with him and the dealership makes it a pleasure to own a Lexus.

RX350

31 de ago. de 2016

Westside has been great. From their accommodating sales person and finance people to the car service. I really appreciate that they will pick up my vehicle at my office for routine service, give me a loaner, and then return my car when service is complete. They always leave bottled water and a mint in my freshly cleaned vehicle. Cannot ask for better service. Definitely Team Westside Lexus!!

Tom Young

31 de ago. de 2016

Excellent customer service - the reason I own a Lexus!

Stella

31 de ago. de 2016

Very efficient service area. Easy to set up appointments online. Also, a great dealership to but a car from. Alex is especially easy to deal with.

Greg Hoffman

31 de ago. de 2016

Awesome Service, I continue to be impressed with Westside

Dennis S.

31 de ago. de 2016

My Service Advisor Chase Clements, always does an outstanding job! Really easy to work with, and always very considerate and customer driven.

Sara Fudge

31 de ago. de 2016

First time buyer so first Service Appt. Courteous adviser, comfortable waiting area and short wait. Good experience after I found the facility, not at dealership location.

Speed

30 de ago. de 2016

Satisfied with the service that I received.Westside Lexus will be selected again for my vehicle service. This was my first time here at this location again satisfied customer.

TerryRichter

30 de ago. de 2016

My experience was excellent. Mike did a great job getting us in and out and making the whole process extremely easy. I did not feel any pressure or hype. He let me take my time, with my schedule... and when I was ready to pull the trigger, he made it happen. Well done.

Dennis

29 de ago. de 2016

Very pleased with the quality of service and the short time it took for the repairs.

Bmorrison

28 de ago. de 2016

Andrew has always been very professional. Didn't have to wait long for my vehicle to be serviced. I don't have any complaints about Westside Lexus.

Gerardo Chionglo

28 de ago. de 2016

I wish the quote for the repair is more accurate. Also, during the repair, the dashboard (they have to remove my dashboard to fix the aircondition of my car) of my car got a lot of scratches and cracks. The person who assisted me with the repair informed me that my dashboard will be replace free of charge and that they ordered the replacement. I hope that the replacement come soon so that they can fix my dashboard. Overall, the service is great except for my dashboard issue.

Limeseal1958

27 de ago. de 2016

Very prompt and updates you all the time about what's going on with the car. The waiting area has very good complimentary drinks. Overall great service.

Greg Hoffman

27 de ago. de 2016

Outstanding service in every facet of the dealership, all the way around

Dominic Casey

27 de ago. de 2016

Great friendly and quick service. Hot coffee, free wifi and great work stations to get work done while I wait.

Janet Koch

27 de ago. de 2016

Laura Brown did a fine job of taking care of the routine maintenance. She was quite professional and the service was on-time.

Ali

26 de ago. de 2016

Jacob did a great job and kept me informed on the status of my vehicle repair. Work completed as promised.

Jamie jin

25 de ago. de 2016

Chris is very proffesional and polite. It's very nice to visit service center. I would recommend this dealer and service center to all my families and friends.

Linda

25 de ago. de 2016

Received superb service. All work was done in a timely manner and to my full satisfaction. Would highly recommend the service center. Always a great experience.

Boris Taksa

25 de ago. de 2016

Excellent overall, pick up 2 cars for scheduled maintenance, leaving loaner for use, returning the same day.

Kate Loveland

25 de ago. de 2016

Came in for regular service, which was done quickly and with care.

Cara Beckcom

25 de ago. de 2016

Fred Hernandez in service is the best! I would recommend him to anyone who owns a Lexus.

Wanda Trotter

25 de ago. de 2016

Mr. Perkins is an excellent adviser. Very polite and knowledgeable. Excellent customer service.

DF

25 de ago. de 2016

I have purchased 2 SUV's from Westside Lexus. My service rep Charles Perkins is fantastic. I wish the other car dealerships would take lessons from Westside Lexus on how to treat their customers after the purchase.My wife has informed me that her next car will be a Lexus and it will be bought from Westside Lexus.

john a brede

24 de ago. de 2016

Guys did the job i asked of them. They changed the oil, tightened the shifter know, could NOT fix the tint, said my brakes will continue to squeal unless i go with a less preforming brake pad

AJD

24 de ago. de 2016

Excellent & timely service. Got the time slot that I requested and the work was done in time while I waited. All work done to my full satisfaction.

Deborah

24 de ago. de 2016

Confusion on purchase of the car tires. Spoke with managers and it was fixed immediately. No games.

Sydney Staley

24 de ago. de 2016

Josh Guerra and his technician seemed to know immediately what the problem was...I didn'teven need to go on road test to point it out. I got it back the same day and what a difference.Can't say enough good things about the process.

Peter Chang

24 de ago. de 2016

Good service, nothing to complain about. Just good.

Sandie

22 de ago. de 2016

This dealership is the reason I will continue driving Lexus. It is the most dependable, awesome car but the dealership truly made the difference. Their service center is the most comfortable and service oriented I have ever experienced. Being assigned to a specific service representative for point of contact for the life of the service is the best service possible. Westside Lexus truly strives to raise the bar for all dealerships but none have matched their service.

kenb

22 de ago. de 2016

Jacob was very helpful during my last emergency stop into WSL.My wife is amazed at the service I receive at this dealership. Her next car may be a Lexus!

Neeka Polk

22 de ago. de 2016

I came in for an emergency service appointment because my battery died. Charles Perkins did an amazing job of ensuring my car was repaired within a two hour window. I always receive great service from this team and always refer my friends to this dealership.

Xihao Zhang

22 de ago. de 2016

The service was excellent as it has always been. Advisor was proactive and friendly.

Jim

21 de ago. de 2016

Everything was fine with the service experience. It is hard to imagine how anything could be better.It is a joy bringing my car to Lexus for service.

Miguel

21 de ago. de 2016

Excellent Service. Timely and great customer oriented people.

Cissie

20 de ago. de 2016

Everyone is always helpful and nice. Work is efficient and good . Love the loaner car system. Will be back when I need to with a smile on my face .

GWD

20 de ago. de 2016

We have worked with Chong Lee for many years and have found her to be extremely caring, friendly and fair. We look forward to working with her and Westside Lexus in the future.

Marin, Kathleen

20 de ago. de 2016

I have been totally impressed with the efficiency and expertise of not only my salesman but also my service provider! From original purchase to service it has been the most pleasant experience I've had working with any dealership!

Nina Parker

20 de ago. de 2016

I had a small water leak in my car and when I called John for assistance he immediately started the ball rolling. He had Laura contact me and I turned my car in the same day and was given a loaner. My car was ready for pick-up the following day at noon. Exceptional service. Would definitely recommend Westside Lexus. Nina Parker

mark Creed

20 de ago. de 2016

excellent service, kept me abreastfantastic job....especially since it is a new car and $20 m damage

Cgc

19 de ago. de 2016

Chris did a very good job explaining the service options. Overall good experience. Would use Lexus service again. Cherished the loaner car ready and available right away.

Tracy Sarver

19 de ago. de 2016

Chris was great, got my car in and out quickly. He is always responsive when I have a question! Will recommend Lexus to my friends.

Bcut

19 de ago. de 2016

Westside Lexus promptly responds to my needs. I have nothing but good things to say about the Westside staff. If you are thing about buying a new car, ask for Merrell Middleton. Merrell will concisely explain your options.

DD

19 de ago. de 2016

My service appointment was great. They did everything they were supposed to do in the amount of time they said it would take. It was taken back to be serviced at my appointment time. Everyone was friendly, courteous, and professional. The waiting room was clean and comfortable with wi-fi, food, and drinks. I received my carserviced and washed right on time.

James McHugh

19 de ago. de 2016

As always, the Westside service team was top drawer!!

Lynne M. Kaufman

18 de ago. de 2016

David Haas, Service Consultant, was excellent as usual!!

Nichole

18 de ago. de 2016

It is always so easy to work with Laura Brown!While I wait I always catch up on work as the wifi is free and easy to access.It's a very comfortable wait and everyone from beginning to end is very kind and professional.

Markus Clarkus

18 de ago. de 2016

I've had my car serviced at this location for a few years. I'm very happy and will continue to go back.

Alicia Soto

18 de ago. de 2016

Christine Tennant was great to work with, kept me informed on what the process was and on the time frame for the maintenance on my car. She was a pleasure to work with.

N Patel

18 de ago. de 2016

The best In town Andrew Nagler great service ! Very professional service they have their act together. Deal with other cars their service is great

Patsy Jones

17 de ago. de 2016

The problem with my car was handled in a very prompt manner. My Service rep (Charles Perkins) was extremely helpful in not only getting the problem with my car handled in an expeditious manner, but he was also very helpful in getting me a ride to the service center to pick up my car since I had to have it towed in for repair. [I was very stressed as to what was going on with my car as well as trying to determine how I was going to get there to pick up my car since everyone I knew was already at work.) He also promptly followed up with status updates while my car was being serviced. I was extremely pleased to learn from Mr. Perkins that my car battery was still within its warranty--by one day, which I did not know! I highly value honesty!

Mikewgolf

17 de ago. de 2016

Westside Lexus and my Service Consultant Josh Guerra did an outstanding job.Kept me informed of the service and when completed. First Class serviceMike Wood

zikky46

17 de ago. de 2016

I had a 70k mile service performed and my front brakes wee discovered yo be in need of new pads and rotors surfaced. As I was waiting for the 70K serrvice and the brakes would take longer, Jacb provided me with a loaner car to use for the day. Brakes were finished by 2:45 ( I took the care in at 8:45). I was pleased with the service.

Roslyn Hill

17 de ago. de 2016

The service is excellent. Andrew Negler is my service representative who is incredible. He ensures that all is completed on time and as requested. The world needs more Andrews

LV

17 de ago. de 2016

Service department was very clean; the waiting area was very comfortable; and I was very satisfied with the overall service.

ltucker47

16 de ago. de 2016

Scott Bissonett did a great job, as usual! Went in for 20,000 mile service and it was done promptly and correctly. Had a minor question and Scott was able to answer it for me.

sugarstein

16 de ago. de 2016

The reason I don't shop around and only buy new cars at Westside Lexus relates to the quality of their service after the sale.

mjb

16 de ago. de 2016

The service continues to outperform expectations. Laura Brown is wonderful to work with and the whole staff makes the experience as comfortable and easy as possible.

Anne

16 de ago. de 2016

Chris Nemota gets me in and out quickly and takes the time to explain repairs needed. He's always a pleasure to work with. Thanks

vgk53

16 de ago. de 2016

Westside Lexus continues to exceed my expectations with its service and professionalism. Chase Clements does a great job of following up to ensure that all items are taken care of timely. Really appreciate that I do not have to worry about my car's service!

Proud Lexus Driver

16 de ago. de 2016

Chris Nemoto has been my advisor since he joined the organization. He is effecient, experienced and knowledgable. He is a great asset to the Lexus organization!

two

16 de ago. de 2016

no problem with the service and nor problems with oersibak

Bill gossett

16 de ago. de 2016

My Service Advisor was aware of my need prior to arriving at the service center which made everything move smoothly upon my arrival.

Curtis H

16 de ago. de 2016

Attentive yet relaxed approach to buying and servicing my vehicle. They understand the terms "quality" "service" and "respect".

Emily Stanfield

15 de ago. de 2016

All folks at the service dept. are great and Scott Bissonett is simply the best.

Everet Kennemer 111

15 de ago. de 2016

AS ALWAYS, ANOTHER GOOD SERVICE VISIT!THANKS FOR AN EXCELLENT JOB!WE DRIVE INTO HOUSTON FROM AMARILLOFOR MDANDERSON CHECK UPS, SO WECONTINUED TO BUY CARS FROM WESTSIDEBECAUSE IT IS THE BEST DEARLERSHIP OFALL!WE APPRECIATE IT VERY MUCH!EVERET KENNEMER

Susan75

14 de ago. de 2016

Laura Brown has been my Service Rep. for several years now and I have been able to count on her for the best possible service. She is very kind and considerate and takes time to answer all my questions. Westside Lexus is truly the only dealership I will deal with in the future because of Laura Brown and your great service department.

FRA

14 de ago. de 2016

I called Josh the week before the service, and he was very accommodating. He gave me a choice of dates, and when I arrived early, he was ready for me. The service was excellent, and I will always come back to have this car serviced there.

Fabian Corzo

13 de ago. de 2016

Anytime we show for a new car it must be a Lexus. You just can not beat the service you get a Westside Lexus. We have been using them for years.

Marie

13 de ago. de 2016

Went in to have a tire replaced under warranty. Was in and out in an hour.

MK

13 de ago. de 2016

Another hassle-free 20,000 mile service on my RX350.

MAS

12 de ago. de 2016

My tire pressure light came on suddenly and without too much thought I just turned the car around from my planned errand route and drove to the Lexus Service Department. They took me in without an appointment, diagnosed the problem (nail in the rear tire), fixed it and sent me on my way without charge in less than 45 minutes. When I arrived I went to the front desk since I didn't have an appointment and I was just hoping that they could fit me in. After I checked in at the desk and was going to the waiting area, my usual Service guy, Josh G., noticed me and stopped what he was doing and came over. I told him the problem and he stepped in and took care of everything in a very short amount of time. I was able to get my original errands run and didn't have to reschedule anything. That was a big relief.

Mrs Lexus RX

12 de ago. de 2016

I went in for an oil change, and had a couple of things fixed while I was there. My thermometer stopped working, so they said the sensor became disconnected, and they got it working again. And some hardware on a back seat belt came loose, so they fixed that also.

lasrox

12 de ago. de 2016

Servicing the car is like going to the dentist. You don't want to, but you know you have to. Westside Lexus makes the whole experience as painless as possible. Except the bill. But, you do definitely get what you pay for.

Brian Suthersi

12 de ago. de 2016

Always great and Andrew Nagler. We go for our second car on MondayNO NEED FOR ANOTHER SURVEY. I HATE SURVEYS!!!!!!!!!

Debbie

12 de ago. de 2016

I purchased my RX330 from Westside in 2004. I have taken it there all of these years for regular service. I've never, ever had a problem with my car in 12 years and 135,000 miles.The service, staff, and the ability to use a loaner car are irreplaceable. Love Westside Lexus and, if I ever need another car, I will definitely be visiting them.

AFano

12 de ago. de 2016

Josh is excellent. After 16 years working together, service remains 5 star.

Aileen

11 de ago. de 2016

All employee go over and above to make our service pleasant and successful! Christine Tennant made sure I had the answer to my questions before I left.,, she was the epitome of a great service representative. I'd recommend her to anyone.

Great Customer Service!

10 de ago. de 2016

Great Customer Service! I enjoy going to the location off I-10 and Wilcrest. Everyone is always extremely helpful and very knowledgeable. The price of services is pricey though, compared to other places. I was very pleased with the service I had done, however the time frame was very long and I waited for a while. Representative told me it would take an extra 20 minutes but took longer, other than that it was great!

Mr. O

10 de ago. de 2016

Andrew Trang was excellent! Competent & friendly!

Brian Ho

10 de ago. de 2016

Ask for Hai , Internet sales Manager . He is very knowledgeable and understand the process , so it made the situation very easy for us .

Krenee'

10 de ago. de 2016

Great service as usual! Andrew was very helpful and knowledgeable about services I did and did not require.

George Goolsby

9 de ago. de 2016

Always fast, friendly, and reliable service. They know their customers and make every effort to provide an excellent experience.

Ken Kral

9 de ago. de 2016

Excellent customer service experience. A truly professional dealership.

rebecca1932

9 de ago. de 2016

I have owned Lexus since 1990 and will continue to own because of great service. Westside is the best in Houston. I live on north side of town; however, travel to Westside. Dave is great .

Paul

9 de ago. de 2016

The service staff works hard to support my needs for our two vehicles. The work is done with indicated and they check the vehicles out to see if additional work might be needed or for future reference. This is why on SUV has over 245,000 miles and is still ticking! They are the only ones that have done work on my vehicles for the last 12+ years.

JMA

9 de ago. de 2016

Got to the service center early, car was ready before I thought it would be. No hassle & no problems. Too bad that the rest of the world does not operate as well as Westside Service Center. There just are not enough Dave Haas's.

TS

8 de ago. de 2016

Great experience. Prompt, efficient. This review is an annoyance. I want to recommend them because the service is outstanding. The need to follow this form is painful.

A Car Buyer

8 de ago. de 2016

Hai Ho was my sales agent. He was very detailed in explaining the car features, and very patient with the many questions I had. The car buying process went through smoothly with everything taken care of by him. Could not be more pleased. Highly recommended.

Kpb63

8 de ago. de 2016

Easy enough to have my car checked every 5,000 miles. In and out. And a clean car at the end. Finally, a dealership with a service advisor that has been there since I've owned my car. Andrew N. Has been wonderful to work with.

carmen

8 de ago. de 2016

I'm so pleased with the service I receive at Westside Lexus. I don't worry about the condition of my car since I always bring it in for scheduled maintenance. My service consultant, Charles Perkins is knowledgeable and keeps me informed. He brings clarity to any questions that may arise.

John B

8 de ago. de 2016

The service department, and in particular Chris Nemoto, are always efficient and thorough, turning what could be an annoying service visit into a pain free experience.

Chika

8 de ago. de 2016

Very knowledgeable staff. Laura is very friendly and willingly to assist me. Service provided was on time. I would recommend this dealership to anyone. Great place.

Jacqueline

7 de ago. de 2016

Shannon George exceeded expectations. Thank you for a positive car buying experience.

sandracraig

7 de ago. de 2016

I'm assuming that the repairs are fine. I'm a week out. I met the driver, Bernie, whom is always very professional. He was the go between.

Lillian Chastain

7 de ago. de 2016

Charles Perkins always makes you feel like your are his only customer. Great support and attention to detail. Got me out of a real problem this time and promptly initiated the repair. Answering the phone and no voicemail is a HUGE plus. Thanks.

BLH

7 de ago. de 2016

Great experience..buying, delivery, service. Would definitely recommend this dealer

Adrianne (Anne) Graham

7 de ago. de 2016

Andrew Tran was not available when I arrived so Will Zamora checked me in. He was personable, professional and processed my service request in a timely manner. Andrew Tran came out to say hello and discussed some of the new design features of the 2016 RX350 which I was thinking about leasing. Very satisfied with this service.

Kimberly

7 de ago. de 2016

Repainting my front bumper helped my car look brand new even after 6 years and 120,000 miles. I plan to keep this vehicle for another 5 years minimum. Good workmanship and there is a warranty that will cover paint peeling and/or fading. Ahmad and Alfredo are extremely courteous and knowledgable and explain all of your options and expenses whether you make a claim with your insurance carrier or not.

tatilor

6 de ago. de 2016

I am not a mechanic and do not understand much about car repairs. It can be intimidating when things go wrong with my car. Coming to West Side Lexus has always been a positive experience. I usually deal directly with Josh Guerra. Josh has always been professional and very respectful of my ignorance of car issues, such as placing windshield washer fluid in the brake fluid line. He is knowledgeable about the maintenance needs of my vehicle and keeps me on schedule with services even when I fall behind. I really appreciate being able to leave my car in the morning with confidence that it will be well cared for and go on with a beautiful and clean loaner to continue my day. My car has always been ready to drive away when I arrive for pick up. Many thanks to your team and especially Josh,Isabel Lorenzo

Janice1952

6 de ago. de 2016

As a recent owner of a Lexus RX350, the level of service support that I have experienced at this dealer is unmatched for their professionalism and level of customer support.

ron123

6 de ago. de 2016

The Westside service team is great! Although I typically work with Fred, every member of the service team has been great! I highly recommend Westside Lexus.

Janer

6 de ago. de 2016

Excellent on time service. Highly recommend dealership and their Service Department.

David See

6 de ago. de 2016

It was a pleasure again to get another Lexus...Jeffery Byers and Charlie did an awesome job getting me in and out quickly with the car I wanted. This dealership has it down to a science. All the associates at Westside really go out of their way to make sure your happy. Thanks again Westside...your number 1 in my book!!!

Nate

6 de ago. de 2016

Took awhile for routine maintenance but overall, the service is great!

L Driver

6 de ago. de 2016

Staff read your mind....they already connected for you!

Forging 4th

6 de ago. de 2016

Westside has a great staff and is dedicated to getting repairs done right. The only thing missing is the lack of ones way to get food/snacks there!

Midnight

6 de ago. de 2016

We always have top notch service on each of our visits.Mr.Perkins is on top of all of our needs. We enjoy our experience there.Thank you

jh

6 de ago. de 2016

I will always have a Lexus because of the excellent service I receive. Whether it be in sales, parts or service department. And a loaner car is very important to me. Thank you so much for such excellent service!!!

jane

6 de ago. de 2016

Chris is always very helpful and efficient. I really enjoy having the car brought to me! A very satisfied customer for many years. Thank you.

IS250cOwner

6 de ago. de 2016

Extremely convenient to schedule online. Everyone is very concerned about your experience and moving everything along quickly. They get you checked in and out into a loner in less than 10 minutes. Makes dropping off your car before a work breeze.

BK

6 de ago. de 2016

Excellent service, no hassle or pressure to purchase, best deal I could find on 2016 RX 350. This is my 7th Lexus, with the last two from Westside, after having purchased the others at Sterling - won't be going back to Sterling!!

Jmfr1

5 de ago. de 2016

Great experience as usual; not a very long wait and the waiting room lounge atmosphere was very pleasant. Was able to get back in the road in less than two hours.

slf113

5 de ago. de 2016

I've been taking my car to Westside for 4 years now and have always been very pleased with my service advisor and the service that's been done. Whether I get a loaner or sit and wait on the smaller jobs, I've always had excellent service. I highly recommend Westside Lexus!

GTUTTLE

5 de ago. de 2016

Always great service! They never dissapoint. All of the service dept. staff are always looking for ways to elevate the experience for every customer. The best!

HW

5 de ago. de 2016

They did a great job fixing the car! Fred Hernandez was terrific taking care of my car. He carefully explained all my options and made an excellent recommendation for me.

DGM_Lexus

5 de ago. de 2016

Had my 90,000 mile service done here recently. Very good experience. Scheduled appointment in advanced, dropped off my car Friday afternoon, got free loaner, picked my car Saturday morning.

Mary V.

5 de ago. de 2016

Everything was, as always, perfect. Andrew Tran is an asset to Westside Lexus. He never fails to surpass my expectations. And everybody else that I interfaced with at the dealership was professional and courteous.

helenhs7

5 de ago. de 2016

Overall exceptional experience from greeting to exiting service center. I had to squeeze15K appointment into an already busy Saturday. Charles took care of ALL vehicle matters to my satisfaction with the highest degree of professionalism!

Saeedmp

5 de ago. de 2016

I always feel comfortable dealing with staff over here. Christine Tennant was very helpful and friendly. Service technician explained to me what was wrong with my vehicleThanks Saeed

keeelvis

5 de ago. de 2016

Service was performed while I was at work. Everything was just fine and picked up my vehicle after work.These folks are great to work with.Recommend you try them if you have a need.

JAPGS350

5 de ago. de 2016

Mary Margaret went above and beyond to make sure everything got taken care of. She was of great help in coordinating my trade-in car windshield replacement and did everything possible to make the sales process smooth. I will come back again.

Carmelo Abaoag

5 de ago. de 2016

The service was superb. The maintenance was completed earlier than expected and I was able to use the rental car as long as needed. The process was painless and allowed me to maintain my work schedule.

Mick Sambasile

5 de ago. de 2016

We have purchased multiple new cars from Westside Lexus and specifically from our salesman, Alex Winnicki. In a word, Alex is simply terrific in every aspect and category; professional, knowledge, helpfulness, experienced and courteousness. We have recommended Westside Lexus and Alex to other friends of ours and they have the same excellent experience in dealing with Alex and Westside Lexus. Laura Brown has been my service advisor for several vehicles and she is superb. She knows the vehicles inside & out and is so efficient at getting you in and then getting you on your way. I never have a problem in dealing with her; likewise she is professional, personable, courteous and experienced.

Renaerealtor

5 de ago. de 2016

I run an extremely busy real estate practice. Had a flat tire and they sent service person to me within 15 minutes. Amazing service is exactly the reason why I have bought 4 Lexus'

Don Karotkin

5 de ago. de 2016

As always, prompt, courteous and efficient service.

Melissa

5 de ago. de 2016

Andrew Tran in the service dept helped me and was very helpful.

Ale B

5 de ago. de 2016

Steven Budde (sales consultant) knows how to listen the needs and wants of the client. He was extremely helpful to find the perfect car for us. Paul Rocket (financial services) was clear and straight to the point. He made the signing process an easy one.We wanted tinted windows in our car and ended going to the service department, where we met Chris Nemoto, who was efficient and courteous. 5 stars for each and one of them!

Pam Carlson

5 de ago. de 2016

Fred Hernandez, our Service Advisor, has always taken care of my LEXUS needs, so I know I can trust that all will be done properly. We had an alignment done on our car and once again Westside LEXUS confirmed our trust in their service of our vehicle. LOVE THIS CAR, too!

Myrna Simon

5 de ago. de 2016

Need some more comfortable seating (for senior citizens) in your waiting room.You last renovation created problems.

Westside Lexus

5 de ago. de 2016

Great services, the time was a little bit longer than I expected.

Pan Deng

5 de ago. de 2016

Pros:My dealer Jeff Jones is very very nice and helpful. I compared Lexus NX200t and Mercedes-Benz GLC 200 and thought the former one better suits me. It's cozy, beautiful, and easy to be maintained. The most important is that the dealer in Lexus in much more respectful to customers than those did in Benz.Lexus has a high quality from my previous experience with RX300 that runs quite well even after 16 years. Safe, comfortable, and spacious.Cons:NX 200t has noise in the brake when I start the car and drive back. This is complained much from the buyers in the Lexus forum. Hopefully this problem could be solved after some time.Also I found there are some oil paints on the tires. Keep clean in the storage.

Bhamar Trivedi

5 de ago. de 2016

I took two of my cars for certain mile service as already mentioned in the buying agreement. Both times the service manager (Jacob Hershman) was very helpful and friendly. The waiting facility and environment as well as various items they kept for customers to take advantage of were very nice. I enjoyed sitting there until my car was ready.

Duffey

5 de ago. de 2016

Had to wait longer than usual for our car to be brought to us. They kept telling us 5 more minutes and it was about 30. There was a cap missing on one tire but Andrew was quick to replace

Bernt Pettersson

5 de ago. de 2016

The service was just for an oil change and inspection. All went fine but nothing outstanding would be expected for a common servic.

Beth McKim

5 de ago. de 2016

Great job as always--- from sales to service. Steve Machann and Charles Perkins rock!

Kim

5 de ago. de 2016

My husband and I had been to another Lexus dealership recently to look for a new car, and we were blown away by our experience at Westside Lexus. Our sales consultant was Bill Haines. He not only spent a lot of time with us before and after the purchase of our car, but he was also very professional and not pushy. Every aspect of the purchase was great from the pre-purchase to the financing department to the detailed instructions of how to operate our vehicle and the advanced technology. We will definitely be back next time we decide to buy another car and have already recommended some friends to come here!

Kulwant Bhatia

5 de ago. de 2016

Very satisfying experience - taking the car to Westside Lexus for servicing.

Nelson

5 de ago. de 2016

Mr. Charles Perkin is the Service Advisor who take good care of my NX200T 20,000 miles regular maintenance service. Very professional supporting service that made customer feels confidence with the Lexus vehicle.

bob pittenger

5 de ago. de 2016

excellent job on repair of my car from a fender bender

Ike

5 de ago. de 2016

Easy appointment. Easy wait. Easy exit. All good!

James Wilson

5 de ago. de 2016

Your service is great your sales department do not follow up after the sale and for that reason I will not buy my next Lexus or recommend a friend

Carol Sharpe

5 de ago. de 2016

Steve Mc Kewen was excellent and is such a blessing for Lexus. He was excellent whenmy husband and I bought our cars from him several years ago. Now he is in Customer Servicedoing an incredible job.Matt Schloemer did a great job in handling the repairs on the car and keeping meupdated.All in all, it was excellent service.Thank you.Carol Sharpe

Alan W

5 de ago. de 2016

In and out in 90 minutes. Well done (again). Waiting area is a model for the industry

George Duplessis III

5 de ago. de 2016

Everyone was very professional and courteous. I will recommend this dealership to family and friends.

David Bowman

5 de ago. de 2016

Westside makes auto purchase and or servicing a positive experience, always!

Rick Hodge

5 de ago. de 2016

I needed a screw put in the sun visor to keep it up. The work was done within an hour and only charged for the part. Great Service!

Jason Guillory

5 de ago. de 2016

When I had my car serviced last week it was very easy to complete. The went the extra mile to make sure I was happy. William Zomara did an excellent job.

Kathy

5 de ago. de 2016

This is the 6th lease I have purchased over the past 15+ years. The Lexus experience is without exception the reason I keep coming back; from the purchase to service to customer service.. all are incredible and can't be matched anywhere

Satisfied customer

5 de ago. de 2016

So far so good I've had an awesome buying and service experience at west side Lexus, most stress free experience I've ever had with purchasing and repair of a vehicle.

TXAG2001

4 de ago. de 2016

Jacob Hershman is the best service consultant I have ever worked with! Honest, timely, friendly, no-hassle, and more. They are dependable and upfrontI could not ask for more. Love Westside Lexus.

Brandon R

3 de ago. de 2016

Simple, easy, and on-time! The Westside Lexus team is outstanding! I will recommend anyone looking for a Lexus to visit this dealership. From sales, to finance, to service, they've exceeded my expectations every time! Thank you!

Howard

1 de ago. de 2016

I have grown to expect excellent service and this visit was no exception. Jacob does an excellent job of listening and paying attention to the details communicated.

Harry Chapman

1 de ago. de 2016

Met and exceeded my expectation. Uncertain as to why I must have 5o+ characters in this review. I believe that my comments were favorable.

John in Houston

31 de jul. de 2016

This was the first time buying a car was a pleasure. My previous car broke down and I needed a working vehicle fast. Westside and Steve Budde quickly helped with a purchase of a new car and the sale of a broken car at very fair terms.

Anand P Jambunathan

23 de jul. de 2016

This is my first Lexus and unlike other experiences this has been a very pleasant experience. Excellent service, they have a life long customer in me.

Peggy Gerst

22 de jul. de 2016

These two men have consistently given excellent service over the years. This is my third Lexus RX and these men have been with me for about 10 years I think. Wonderful people in every way.

sloy

21 de jul. de 2016

I have never had to wait long at Westside Lexus. Make an appointment, come in, and Andrew Nagler has me in and out in 30 minutes. Great! Efficient!, No Problems! No worries!Thank you

Chris again

20 de jul. de 2016

They always have great service. Andrew tran is wonderful ! I do wish I could get service reminders without the new car adds....why is that ????

Westie

18 de jul. de 2016

Dave has been my service representative for two cars over many years. He is the primary reason I bought a second car at this dealership. He is so knowledgeable and helpful. I totally trust his advice regarding the service of my car.

Gary Murphy

18 de jul. de 2016

We had decided to buy a certified preowned vehicle. Westside Lexus had a large inventory of the model and make we were interested in purchasing. The salesman was knowledgeable and seemed motivated to give us a deal we could not refuse. We test drove a car that was the same year and color but with more miles. We bought our car sight unseen and our salesman promised he would personally check the car we purchased (which had just come in and had not been processed) to ensure it was in mint condition. During the certification process, the car got new tires, new brakes and, when we picked it up, our salesman spent a good amount of time explaining the features to us and letting us know that tech help is always available at Westside Lexus if we need it. The finance office gave us many options to help with the purchase. When we choose an outside lender, there was no pressure from Westside Lexus financing office to try to change our minds. Overall it was the easiest and most satisfying car buying experience we have had to date. We cannot comment on the quality of repairs because so far we have not needed to use that service, but the availability of a complimentary loaner car and/or pick up and drop off option available when a car is serviced was also a very appealing selling point and we hope to take advantage of one of those options in the future.

Hotroder

17 de jul. de 2016

Laura got us in and out efficiently as usual. Work done as requested and NX200t returned clean. Confident vehicle has been checked and is ready for me to drive off. Appreciate.

ME Rash

17 de jul. de 2016

Laura got us in and out efficiently as usual. Work done as requested and NX200t returned clean. Confident vehicle has been checked and is ready for me to drive off. Appreciate.

Dowdy

16 de jul. de 2016

My representative, Chris is the reason I feel this is the only dealership I need to come to for repairs or toPurchase a car

paltime

16 de jul. de 2016

Great service representative Charles Perkins and Jack that makes my experience at this dealership service area one of the best. I drive from the southwest side of Houston to the West side.

Fantastic superwoman

15 de jul. de 2016

Satisfied customer and I would recommend your service to others. Completed car service in a timely manner. My Charles Perkins is very helpful, courteous and friendly. Thanks so very muchSincerely,

Walter Hernandez

15 de jul. de 2016

I got my 25k mile service and windshield replacement in 1 day, I drove a loaner car from Westside Lexus. I always receive the best customer service from Westside Lexus, thanks Laura.

Carol

15 de jul. de 2016

The appointment for maintenance was done quickly while I waited. They told me how long to expect to be there, and they were on target. Everyone involved in the service appointment was friendly and helpful.

Anonymous

15 de jul. de 2016

I come to Westside Lexus for service and they are very flexible and professional. I especially like working with Sarah Berg who is always courteous and helpful.

Nadia Matt

15 de jul. de 2016

First class service and treatment. Josh Guerra is great to work with.

Car gal,Vi 66

14 de jul. de 2016

From the minute I drive in to have my car serviced, I'm greeted with very pleasant & courteous young men. I'm steered to see Laura Brown and get started with the paperwork. Laura is always nice & friendly & a professional. I enjoy visiting with her.

Reno Bertoia

14 de jul. de 2016

Westside Lexus has done everything thing they have said they would do before we bought the car. This is a unique trait for a car dealer.

hend01

14 de jul. de 2016

Visits to Westside Lexus for service is a pleasant experience.The entire staff at the dealer has a good grasp on how to handle what needs to be accomplished with a professional disposition.Thanks to everyone for taking care of us!

Robbins

14 de jul. de 2016

As always my service advisor was friendly, knowledgable and got me in and out as scheduled. Waiting area was comfortable and had all the amenities. Could not ask for more!

Dr G

13 de jul. de 2016

My 30,000 mile check up was the usual efficient and pleasant experience which is why my wife and I have bought all her cars and almost all of mine from Westside since the dealership opened.

jestanley

13 de jul. de 2016

My ten year old Lexus developed a major problem due to the poor quality gasoline that has been produced by even the best brands. Even though it was not, strictlyspeaking, the fault of Lexus, the problem was corrected by LEXUS and Westside withoutcost or inconvenience to me. When it becomes necessary for me to purchase anothercar, it will be a Lexus. P.S. Routine service is competent and performed quickly.

J. ABBOTT

13 de jul. de 2016

From start to finish, the buying experience choreographed by John Parish was handled with great skill. He is professional in every aspect of sale -- no issues, or questions, were ignored. Not only do I have a new salesman, but I believe a friendship was forged along the way. We, like good wines, are of the same vintage. Cheers!Thanks for everything, John.

Elizabeth

13 de jul. de 2016

Best car purchase experience with a great sales person.

Edward Wros

13 de jul. de 2016

Very professional personnel who are customer oriented. Servicing done quickly and loaner car offered.

D Lewis

13 de jul. de 2016

We have driven a Lexus and used Westside for over 15 years and feel extremely satisfied with the service from the time I make an appointment to the time the service is completed and I'm driving away. Quality vehicle, personnel and facility!

Cynthia Briggs

13 de jul. de 2016

Long time loyal customer of Westside Lexus...consistent quality service.Service advisor Nestor - ultimate professional!

Amanda Richter

13 de jul. de 2016

Hai Ho at Westside Lexus was fantastic! He was welcoming, thorough, and patient!! We traveled several hours to get to Westside Lexus and home and Hai Ho asked us to let him know own we made it home. That kindness is few and far between! My husband and I are extremely satisfied with our purchase and the service we received. Hai Ho made the process fast and painless! Thank you again for all of your hard work, Hai!!

Pastti Stanwood

13 de jul. de 2016

Everything went well! Will refer friends and family to this dealership!

Carolyn74

12 de jul. de 2016

I always gpfeel very special at your dealership. You give me good information p, offer loaner car, let me know up front what to expect.

landrews

12 de jul. de 2016

I was greeted with a sign saying "welcome, my name" and everything had been prepared ahead of time so that my entire appointment - start to finish - took less than 20 minutes.

Frank Drebin

12 de jul. de 2016

Service advisor and service manager exceeded expectations addressing my unplanned repair. They volunteered to contact Lexus on my behalf to help cover costs associated with parts and labor. They also provided a loaner car with essentially no advance warning.

rachel7558

12 de jul. de 2016

Friendly and courteous. Excellent service. Even though this was a free oil change, I was treated with the same diligence as a paying customer. Fred has always been courteous and attentive to my concerns.

THPrichard

12 de jul. de 2016

Josh was ready to initiate the work order for my vehicle's 10K mi service immediately. He was attentive to the needs of my vehicle and informative regarding my questions about additional work to the air conditioning system. I agreed to wait for the job to be done and found your dealership's waiting area welcoming and comfortable. The time passed quickly since I made use of the WiFi and cable TV news broadcast. I especially liked the update monitor that displayed my work order's status. Thank you for cleaning my car! I am still very happy with my car and will definitely return to Westside Lexus and Josh for my car's next service requirement.

ET

12 de jul. de 2016

Service was very quick and very good. Chase Clements at Westside Lexus was my personal service consultant. He made it so easy for me and I was extremely satisfied with my service experience.

Break80

12 de jul. de 2016

While not happy that an 84 month battery lasted only about 36 months before conking out, the proration cost was fair. Unfortunately this smacks of "planned obsolence" but seems the case for all battery manufacturers marking policies. I am happy with the outcome. West side Lexus did their job and I am happy.

lexus123

12 de jul. de 2016

I am rarely impressed with service after the sale of vehicle. I was impressed with Westwide Lexus service & care, very rare these days. Although I could share some experiences I've had with BMW North that are beyond believe.

lexuslover

12 de jul. de 2016

As always, your service was so fast and convenient, I did not have to try to rearrange my schedule for necessary car maintenance. That's one reason I love Westside Lexus.

Hogfan1971

12 de jul. de 2016

Can't beat this place! Great people, great service! You will not be disappointed. Buy and service your vehicle there and enjoy the best customer service in Texas!

Carol Helliker

12 de jul. de 2016

This is the second time I bought a car from Jeffery Byers at Westside Lexus and he gave me great service as usual. He was very well prepared and did not keep me waiting. Mr. Bechtold spent one hour explaining the different aspects of the car. Outstanding service as usual and I would highly recommend Jeffrey.

Terrie

12 de jul. de 2016

Charles Perkins at Westside was very nice, professional and prompt. He contacted me as soon as my car was available and made sure that I received a thorough report of the repair. Thanks Charles!

ROBERT VELASQUEZ

12 de jul. de 2016

service was great i went in for a 15000 service i came from out of town and was given a loaner my advisor was very friendly

SJE

12 de jul. de 2016

I love this place - so easy to schedule, drop off and pick up for all my SUV maintenance. My advisor always looks out for me and has my best interest at heart. Highly recommend - that's why I'm a repeat customer!

Micheal O

12 de jul. de 2016

Have been a client of dealers in Ca.-Ga.-Minn.-Austin & Houston. All Lexus dealers give good service, but Westside Lexus is outstanding. From the minute you enter theservice drive, you are greeted promptly & courteously. Then to your service writer, mine is Andrew Nagler--most professional-courteous & friendly writer I have ever had. Always double checking if there is something you forgot to mention--saved me a couple of times. Checks while you are waiting & giving updates. Offers the use of a loaner, & a loaner here is what you expect. Also, a thank you to Jocelyn Bui. Though I did not buy, the car I drive now, I lived in L.A. definitely when ready for a new Lexus--I WILL BUY AT WESTSIDE LEXUS

Denise

12 de jul. de 2016

Best car buying experience ever! Wish we would have known about the Lexus experience when we purchased my last vehicle 3 years ago!

Customer

12 de jul. de 2016

Efficient check in and check out procedure, use of loaner car always a benefit as repairs took day and half. Service writer pleasant and efficient. Repairs done pretty well considering it was warranty work not done perfectly but good enough in consideration of warranty work.

Reddy u

12 de jul. de 2016

Experience was like going to a grocery store.Sent a request to purchase online, got a call from agent at west side,Got the best price that I asked , no hassle financing and the car delivered at home.Got the rx 350

Ken Kral

12 de jul. de 2016

Excellent customer service experience provided at Westside. They have a very efficient drop off and pick up process.

Mindy Nguyen

10 de jul. de 2016

Service was complete and on time. As usual Andrew Tran was very helpful in a professional way. A pleasant experience. I know that I can rely on Andrew and the Westside Lexus staff to keep my LS460 in good condition. Thank you Andrew.

Marilyn from Katy

9 de jul. de 2016

Everyone who helped us at Westside Lexus was professional, courteous, and knowledgeable. We got a great deal and the car was immaculate the day we took ownership. It was a Certified Pre-Owned and the car was brought up standards way above our expectations. We were happy with the trade-in offer. Kim was knowledgeable and took time to explain all the options on the car. James made the financing simple and easy to understand. We will definitely buy our next car from Westside Lexus.

LBB

8 de jul. de 2016

Service was complete and on time. As usual Scott Bissonett was very helpful Overall, a pleasant experience. I know that I can rely on Scott and the Westside Lexus staff to keep my ES350 in top notch condition.

Happycathy320

8 de jul. de 2016

Our family has been going to Westside Lexus for 10-15+years and utilized both the sales and service side. Our service consultant, Jacob Hershman, is hands down the best we have ever had the pleasure of working with. We have owned many other luxury vehicles in the past but will never go back, because their service doesn't compare to what we get at Westside Lexus. Jacob is so pleasant, knowledgeable, trustworthy and reliable; he's truly a gem! Thank you!

Lisa Costa

7 de jul. de 2016

I love my Lexus dealer. This is my 3rd Lexus from Westside Lexus so that should say something. I trust this dealership as it is close to my home and my work, convenient and trusting dealer.

Lisa

6 de jul. de 2016

This is the 3rd time I've had to bring in my GX460 to have the seal replaced on one of my backseat doors. The second time it happened I asked my service advisor, Josh Guerra, if this was an issue Lexus was having with the GX460 and he said yes so I didn't think too much about it. But then when I had to bring it in a 3rd time for the same repair I didn't get to have Josh as my service advisor but instead a woman I believe named Carrie. When she called to tell me my car was ready that afternoon she more/less implied the seal coming off was my fault because of me putting my child in the car seat. He isn't old enough to get in on his own so I put him in there but I am not the reason the seal doesn't stay on. I did not appreciate being made to feel the blame for what I had been told was an issue on these cars. She wanted to make sure that I understood that if it happened again I would have to pay for it. I usually have good experiences with Lexus but dealing with her was frustrating and less than pleasant. I've been a customer for almost 10 yrs so this really rubbed me the wrong way. The seal should not come off...period!

Sarah Grace

6 de jul. de 2016

Had the brand new rental (at no charge) ready to go when I dropped mine off. I had 0 wait time. Very nice and professional. I love Laura!

Mahendra Parikh

5 de jul. de 2016

Good experience. Met our expectation. Will like to see vehicle service facilities and customer care there once needed.

Giovanna Hodges

5 de jul. de 2016

It's great to work with "Josh Guerra", always very helpful.Excellent customer service!

Andy

4 de jul. de 2016

My service rep, Scott Bissonett, is always there to help me out. I never have to wait on my vehicle, and it's always clean when I pick it up. He is honest and fair. When I needed to upgrade to an SUV, one of the main reasons I stuck with Lexus was the service department.

JDMarvin

3 de jul. de 2016

I've owned a Lexus for the past three years, just picked up a new one this year and Westside is outstanding. Will definitely be a repeat customer.

Robin

3 de jul. de 2016

Although car problems aren't ever fun- I do look forward to seeing Andrew Tran. He is professional, he is funny, knowledgable, very fast and, most of all- he delivers "expensive repair news," better than anyone I've ever seen.

happy grandma

3 de jul. de 2016

excellent servise, Andrew is very helpful and fast responded service, the waiting area is pretty comfortable. front desk also very friendly and very help. thank you for your good service.

Chika

3 de jul. de 2016

Great service Reliable and provided service much faster than I had expected.

Robert Bryant

3 de jul. de 2016

Chris Nemoto was very helpful and professional. In deed an asset to the dealership.

LeifH

2 de jul. de 2016

The service department is excellent, very efficient. I was offered a loaner car, but chose to wait since the waiting area is very comfortable. One of the reasons that I would choose to buy another Lexus is the service department.

Avie

2 de jul. de 2016

I was extremely impressed by my advisor Jacob, he has a warm, friendly and kind personallity. There was a hiccup in pick up, however the Manager Hans, and of course Jacob handled it like true professionals. I applaud and appreciate their ability to come up with a timely solution. Thank you for making me feel understood and satisfied with the results.

Glenn Cunningham

2 de jul. de 2016

Requested service was provided efficiently while I waited in your comfortable waiting room.

Carol Galeener

2 de jul. de 2016

Service is, as always, high quality. Excellent systems supporting the experience.

Janie Vega

1 de jul. de 2016

I did not make an appointment but my car was in the collision center and needed an oil change. I went to the service center and Mr. Esteban Guerra took care of my car and all worked out in a timely manner. Thank you so very much.

Katy Kyle

1 de jul. de 2016

I got the car I wanted with a relatively easy process!

Jamie

1 de jul. de 2016

I had a great experience with Jeff Margolis and Westside Lexus. They have created a loyal customer in me and I love my new car!

Esther Quist

1 de jul. de 2016

I have always been satisfied whenever I visit for anything. Charles Perkins is a very pleasant guy and I will definitely recommend your branch to friends. I had in the past recommended a friend who bought a brand new RX350 after I told her about my experience.

Christine Barker

1 de jul. de 2016

Love the team at Westside - I am always happy with my service there.

MSA

1 de jul. de 2016

Our sales associate was great in letting us know our options for buying our new Lexus.

Fran Woodall

1 de jul. de 2016

The very best! Chris is helpful, thorough, knowledgeable, nice and gets the job done!!! Thanks!

frostyjohn

30 de jun. de 2016

We've been proud owners of a Lexus since 2001 and have had the privilege of being patrons of both Westside and Northside Lexus. The service is outstanding in both locations! Wish we could experienced more of this kind of service and dedication!

imagoman

30 de jun. de 2016

I've owned my 2014 ES 350 for approx. 2.5 years. I recently brought it in for the 2nd time for routine service. Andrew Nagler was my service advisor. The waiting room is comfy and with good wifi, some reading materials for those who want/need, coffee, water, and even donuts. Andrew was extremely prompt in replying to my email request for an appointment the next day, and during the entire process. Upon my request he showed me a quick fix for wipers that get stuck out of position. He expedited, and displayed courtesy and excellent communication skills. He passed along his colleague's recommendation for an alignment as a precautionary, cost-saving measure, which he agreed with, and so did I. I recommend Westside's service department and Mr. Nagler strongly.

Andrew Mears

30 de jun. de 2016

Very professional. Chris in the Westside service department has a great, can do attitude. I was clear on procedures and costs. .

Don H

30 de jun. de 2016

New car sales and service department excel in customer service. I highly recommend WWestside Lexus.

Amanda Mares

30 de jun. de 2016

Thanks to Scott Bissonnet for the great customer service!

apouns

29 de jun. de 2016

My recent service appointment at Lexus was excellent. I waited while the service was done and was told it would take one hour to an hour and a half. Exactly one hour later, they are calling my name. I paid the bill and picked up my newly washed and serviced vehicle. I love having a clean car and always love that extra touch they do without extra charge. For those who want to wait for their car as opposed to using a loner, Westside has free access to WiFi and refreshments. Nice touch indeed!

Chuck 3

29 de jun. de 2016

A great dealership and friendly personnel and fair prices. What else can I say, as we are satisfied customers and recommend this dealership to people

Kaeppel, AM

29 de jun. de 2016

The Westside dealership had been recommended by my friends that were Lexus owners. They were pleased with Lexus service which means a lot to me. I was greeted by your salesman, Bill Haines, and was pleased by his professional way of dealing with me. I wanted take a few days to really think about what I was going to buy. I wanted to reflex on whether or not I could handle the new navigation system of the new car at my age. Bill was a good teacher on my test drive. There was certainly a lot to learn. Since buying the car he has followed up by calling and has helped me with a few adjustments that I forgot about with so much to learn. I know I can revisit soon should problems arise.

Howard Acton

29 de jun. de 2016

After having car towed, dead battery was replaced in about an hour and a half on a Saturday afternoon. Electrical system was checked and car is back in working order.

Kerry Moore

29 de jun. de 2016

Westside Lexus has unbelievable customer service. They did my routine maintenance, gave me a loaner, my car was washed and ready before the end of the day. Absolutely love this place! Charles Perkins is awesome!

Author

29 de jun. de 2016

Westside Lexus is excellent. They have had some service issues over the past year but appear to have made some significant changes. With that said, I'm confident the improvements are worthy and based on my prior pleasant service experiences,have just purchased another vehicle from them.

David Acosta

29 de jun. de 2016

Jason Bibb was attentive and prompt.Lauren Thomas was engaging and welcoming.

genevieve hines

28 de jun. de 2016

Employees are very professional as always with each visit, Fred Hernandez is a great service employee, he answers your phone calls in a timely manner if unable to receive initial call , he provide you with information regarding work done on auto at time of service prior to picking up car

hschapman

28 de jun. de 2016

My requirements are very simplistic. Did my experience equal or exceed my expectation. Over the last few years our family has purchased five vehicles from Westside Lexus. Our experience at all levels(including this last service) has always been exceptional.

Stephen Moore

28 de jun. de 2016

This is my second vehicle purchase from Shekhar Shroff at Westside. Each has been a great experience. Shekhar is extremely helpful, and makes the entire process simple and pleasant. I will definitely come back.I have also had a very good service experience on my first vehicle. The service team is excellent.

Leisa and Norwood Richardson

28 de jun. de 2016

Service has greatly improved within the past couple of years - both with service on the car and with staff-customer communications from behind the counter. Fred Hernandez is absolutely outstanding!

Westside Lexus, Charles Perkins Service Rep.

28 de jun. de 2016

Great Service! No complaints from me. My sales Nick M. also is a very good salesman, also answered my questions on my Lexus. Very helpful and was quick to answer my questions.

jmottea

27 de jun. de 2016

Best car buying experience ever! Doug Phillips is as professional as it gets and Paul Rockett finished the deal perfectly. These guys are great! And the dealership is easy to find, modern, clean, friendly and professional. If you are in the market for a new Lexus or a pre-owned like I purchased, Westside Lexus is the only dealership! I highly recommend and will be a returning customer.

LexusGuy857

27 de jun. de 2016

Dave Haas has been handling my service requirements for nearly 6 years. Always reliable, friendly and have never been disappointed in the service level or professionalism.

kmcmeans

27 de jun. de 2016