Bcangelo

29 de sep. de 2016

Tried to buy a vehicle to only have it sold out from under me. Highly recommend going elsewhere. Makes one angry to cut a deal and take off work to purchase a car and end up not getting it.

The Lugo's

23 de sep. de 2016

We love our new Focus and are extremely satisfied with our car buy experience at Westway Ford Irving. Joey our salesman is the man! Thank you!

Shade DuBois

22 de sep. de 2016

My car broke down and was towed to the service center. I was dealing with a man named Johnny Crecy. I asked to also have my window fixed and was told NO that I had to worry about the sensors and the gas pedal. I asked twice and was told no. 1,000.00 later at the service center to pick up my car there was Johnny just as rude as the last time. I spoke with an inefficient manager. Funny, just last night I had planned to buy an Escape from them. I went out to my car and they had cracked my window and had it taped up. So, not only did I ask for the window to be fixed and was told NO, they then broke the car window and said it is not their responsibility. Does this make sense? No, I feel this place hired narcissistic sales service center people and that is not ok for me as a woman. I spoke up and still was shut down. I will never step foot in this place again., I have to now go to a different service center who will actually listen and repair the window. How hard was that, guys at Westway???

doris63

20 de sep. de 2016

T C Bagley is always very friendly and helpful in answering questions about service for my vehicle. The only service needed at this time was safety and emission inspection which was taken care of promptly. I had other concerns about setting future appointments for needed repairs that were satisfactorily explained. T C is knowledgeable and a great asset to Westway Ford.

Bob Diamond

7 de sep. de 2016

My wife and I purchased a Mustang for our grandson. The negotiations, the purchase, and the delivery were handled by Westway Ford in a most excellent and professional way. Our experience could not have been better.

Disappointed

6 de sep. de 2016

Besides all the things that went wrong with the sale, I cannot seem to find anyone at the dealership to take me serious. No one will return my calls or agree to meet with me in person. I have purchased over 15 cars in my life from various places and this has been hands down the worst. Please search elsewhere before agreeing to enter this establishment. They do not pride themselves on customer service and that is so disheartening.

Stu1

1 de ago. de 2016

My wife and I went to this dealership to look at and purchase a new Ford Escape and was assured by the internet manager that the price on line was the price the car would be , Jimmie our sales man was courteous and helpful . On deciding to purchase the vehicle the experience went down hill fast suddenly on the paperwork appeared $1785 worth of dealer add on's that were not made clear to us up front . When I question them I was told they were already added and that it would be in addition to the cost. Then the fun began the internet manager then appeared and started to explain the 96% of Ford dealerships do this and when I stated that we had not asked for them and that it should have been made know to us prior to us traveling to the dealership the laughable excuses began and he was amazed that we were not sympathetic to his side of the story . He was oblivious to the fact that we were the one's who would have to shell out the extra cash and proceeded to give pointless excuses . By this time my wife and I were totally fed up and got up to leave with no deal done , we were followed to our car with appeals to give him 5 min to speak to his General Manager about the additional cost .We gave him 5 min and he reappeared stating that it was the end of the month and the GM would waive the extra cost ,however he continued to whine on about how he would have to eat the cost blah blah blah , trying to make us feel sorry for him .My wife had had enough by then and felt that the whole experience was so bad that she no longer wanted the car. We left the dealership with a sour taste in our mouth the Internet manager was unprofessional and showed poor judgment on how to deal with people . I won't even go into the conversation about the interest rates another farce . Anyway do not do business with this dealership unless you like being treated like a fool and want to part with more money for add on's that don't even amount to the cost they charge .

Sherla Lenhard

27 de jul. de 2016

The inventory they have on website is not what they have on hand. Carlos and Jade in used cars are very unprofessional. I would not recommend Westway ford for your used car experience. Bate and switch!

TJ

20 de jul. de 2016

We recently went to purchase a Equinox that was priced at $13400.00 when getting there we did the normal test drive fell in love with car and proceeded to make purchase. They do not tell you that there is an OPTION PACKAGE that is done in your car such as reconditioning of the car, maintenance, etc. They make you feel obligated to pay for this. So I was able to negotiate it down to additional $700 now we are looking at about $14000 for the car. Ok fine but after taking it home found they color dyed the carpet. That was a horrible experience and then now only having car for 3weeks the oiI light comes on. So remember that optional package I was forced to pay? They lied they did nothing but cover up the issues with the car make us pay more for their cover ups just to get it off their lot. This is why I say they are a very dishonest dealership.

VW Lover

29 de jun. de 2016

I love Sandy and her team! Buying a car is normally a nightmare and they actually made it enjoyable! I actually felt like they cared about ME and not just making another sale. 10/10 would recommend and I'll be sure to tell all my friends and family to come here!

Executive Chef Piranha Killer Sushi

28 de may. de 2016

I have purchased many vehicles in my lifetime and this was by far the best experience! From sales through deliver, it was FIVE stars!. Please see Nicholas Waltner for your next purchase. He will make your purchase stress free and you will leave happy!. This is the way you should feel when purchasing a vehicle. Thank you Westway Ford for making me actually enjoy purchasing my new F150 4x4!

Janet Scott

22 de may. de 2016

Everyone at Westway Ford was great to work with. This dealership is top notch and it made the car buying experience very pleasant. We have been back for basic oil changes and the Service Department has always been very helpful and prompt.

Dmeflying

12 de may. de 2016

I believe one of my favorite things about Westway Ford was how they all work together!! Our sales team Paul and Nick were great in locating a car that fit our needs and even more than what I originally wanted but definitely makes traveling more fun and fits in the budget with all of the rebates . Mario took care of all the paperwork in a quick and timely manner. Final treat was the picture of our new car with the big bow on it in the special car stall. Thank you all for making buying our car so special !

Leo S

11 de may. de 2016

On April 9th I went to Westway Ford after communicating with James through email for a few days. James was available the vehicle I was interested was available and I test drove and knew that I wanted this F150. I was short on time and was not able to make the deal on this day however a week later I was back and bought the truck that I wanted. James is friendly, knowledgeable and not one bit pushy or demanding. As I said he answered all my questions and has followed up with me several times to make sure I have no questions. If Westway could clone him it would benefit them greatly he truly is the best!

Brody

14 de abr. de 2016

Westway ford helped me find a car that great for me! They didn't pressure me, they just knew what they were talking about! I defentally reccomend this dealership looking for a new car that will last a long time

mitchloveswestway

11 de abr. de 2016

Great service. Helped me fix my car fast. The building is amazing and the staff friendly. Ice cream for customers is a great touch. I don't drive a ford but my next car will be a ford for sure.

snwright

3 de mar. de 2016

I could not have been more delighted with the wonderful service experiences that I encountered at Westway Ford in Irving, Texas from the service advisor Theresa Bagley. She has always made each of my experiences with your company a pleasant one. In summation, she has always shown nothing but exceptional customer service by constantly working above and beyond the call of duty to delight her clients. It is my opinion that she is an asset to this company as well as she is the reason that I have continued to return for service to my vehicle. However, she knows how to produce an atmosphere that triggers customer loyalty This is why I would urge all of my friends and family to come and savor what I have experienced while doing business with Theresa Bagley (T.C.). Please continue to deliver superior customer service to all of your clients. snwright

truereviewer90

29 de feb. de 2016

We had an awesome experience with the executives Kareem and Silvestre. Kareem was a rock star bringing us back. We did not plan to buy it from this franchise. However, Kareem was courteous and gave us a great car buying experience.

barbwire#1

18 de feb. de 2016

Johnny Crecy in my opinion went above and beyond to create a friendly environment of service for me at West way Ford.. Johnny and the staff has created a atmosphere that can't be matched for service and their customer loyalty.. I would recommend others to come and enjoy what I've experienced.. to Johnny and the West way Ford staff, "Keep up the good work"..

BlessedInTheCity

2 de feb. de 2016

Thank you Westway Ford for the excellent customer service!!! I will recommend you to all my friends and family. We love our brand new Fusion!

JR007

29 de ene. de 2016

We purchased a new Mustang a few years ago and had a great experience in the sales department and was hoping to match it in the service department. During my first service, I was introduced to Johnny Crecy and wow I was completed blown away with his top notch service and treating the customer with respect, all while explaining the services needed. Honestly, I've dealt with Infiniti dealerships in the past and Johnny provides better service than they ever did. I highly recommend him and have had the pleasure of him being my go-to Westway service contact for all my service needs. To date, Johnny has been honest and extremely helpful during all my visits all with a smile. 5 star service is what Westway and Johnny is about and I truly appreciate it!

Roberta Orellana

29 de ene. de 2016

I cant be more pleased with the great customer service I had while speaking to Donte' Mozee. He was extremely helpful.

Lisa Cariaga

29 de ene. de 2016

Joseph Hanlon is a wonderful salesman. He was very honest and ethical to work with. I will definitely be coming back to westway ford to purchase my next vehicle in the future!!

Nite

27 de ene. de 2016

Bought a car from them a few years back and now they keep calling even after being told to remove us from their contact list. They call almost every week and don't listen. Hated the place after buying from them and getting screwed out of $200. I know we were screwed since I was the saleman and my wife was the buyer. They never made it right and I wouldn't recommend them to an enemy.

Berendsnberends

27 de ene. de 2016

My husband and I just bought a new Ford 150 xlt from Westway Ford and had a small chip on the grill , Sandy Coleman and Angelica Wuvanich in the customer service department have been EXCELLENT to work with I was kept up to date on repairs. I feel they went beyond what is expected and at this point l will go back when it's time to buy my Lincoln. Arnold and Misty Berends

FlexN254

27 de ene. de 2016

I purchased a Ford Flex through this dealership and their service from beginning to the very end exceeded my expectations. They explained my options for financing thoroughly, ensured that I opted the best package to suit my family's needs, and kept me comfortable throughout the entire process. The employees were sincerely friendly and went out of their way to answer all of my questions, especially Ms. Sandy Ione (I apologize in advance if I misspelled that). She was genuine and very knowledgeable about her dealerships products. I was truly touched by their support for our Soldiers...thank you Westway Ford!

Mercedes Kuettel

9 de ene. de 2016

Just had a great experience with these guys buying my used 2013 Nissan Xterra. I worked with Dantei and Johnny for my test drive and working out the numbers, Alan as the manager, and Sedrick for financing. Everyone was so pleasant and I got a deal that really made the numbers work out best for me. Loved my new car and was so pleased with how easy the whole process was! Thanks so much guys!!!

Jerry Smith

6 de ene. de 2016

The staff and management were extremely helpful, but could not come to terms. I did purchase a new F 150 from another dealership close to home. Thanks

LHager0124

14 de dic. de 2015

I cant be more pleased with the wonderful service and experience I had with this company. Everyone I spoke with, during the process, was extremely helpful, patient, and friendly. Thank you again for all your hard work.

almelah

9 de dic. de 2015

I would like to take this time to compliment Victor Kizzine for my service and attention at Westway Ford of Irving. I was very nervous and apprehensive about the whole Dealership experience. He eased my fears and i enjoyed my experience. Thanks Victor

chabeli.montoya

9 de dic. de 2015

Omar was an amazing sales person. He was honest and gave me the greatest advice. I am so happy I ended buying a ford from this dealership. They were amazing.

Dabel99

8 de dic. de 2015

I am not sure if I will ever buy a vehicle from anywhere else. Joey Hanlon was great to sale person, no pressure and very knowledgeable, and Alex Pezeshki locked me in with the deal of the year. The service department has been amazing as well from a missing screw on my tailgate to my first oil change. Just bought this truck almost 3 months ago and Im already looking forward to buy my next on here. Its nice to go where you feel important, especially when you are making such a large purchase.

fsalazar

8 de dic. de 2015

Definitely recommend coming here! Don't look anymore and ask for Nick Webb he is very helpful and definitely I'll be coming here next time!

Melanie

8 de dic. de 2015

Nick was the best! He definitely knows how to do his job and be good at it. Didn't leave with anything but will DEFINITELY come back to see Nick when I do purchase a car.

subie

7 de dic. de 2015

I went to Westway to look at Mustangs. Luckily I met Joey Hanlon who took care of me. He is a fellow car guy and let me test drive a brand new muscle car without even running my credit. I was blown away by this! Joey took care of me throughout the whole buying process and if you are looking for a Mustang, he is the guy to see! Westway also has a great Customer Relations Mgr named Angelica that will patiently teach you how to use your new car and answer any questions about how that stuff works. They have a great team here!

Sarah Luttrell

7 de dic. de 2015

I'm a first time buyer, went in not know what I wanted to purchased. Ended up working with Nick and he made my first car buying experience one I'll never forget. Westway Ford is the place to buy a car.

12345-6

7 de dic. de 2015

Very nice young man. I enjoyed working with him. Will return to do business with him when I get some things corrected.. Thank you Westway Ford in Irving Tx.

John goodman

7 de dic. de 2015

Came from Plano to purchase a vehicle at Westway Ford. I pasted a few dealerships on the way because I know Westway Ford treats you like family. My salesman was Nick and he is a wonderful young man that really cares about the customer.

Dilip

5 de dic. de 2015

I had an awesome experience with Westway ford and Joey Hanlon when purchasing my very first car "2016 Ford Mustang Ecoboost". Joey Hanlon tried really hard to get me the best deal. Finally, he did it and now I am the proud owner of the 2016 Mustang. I am really satisfied with the service and will definitely recommend Joey Hanlon to everyone. He was very patient and dedicated to deliver the best to the customer. He even called me 2 days after the sales, which is appreciated. Thanks to Westway ford and Joey Hanlon.

N O

5 de dic. de 2015

Nice dealership that I would recommend, sales rep was friendly, easy to get along with. I got a new Focus, I had reservations about the car at first but after having it for a few weeks, I'm getting used to it. They also did a great job getting the car ready for pick up, the car looked very nice.

Susan wright

5 de dic. de 2015

Not too many dealerships around have a nice l, clean facility like Westway Ford. Nick really made me feel at home while I was at the dealership. I'd tell everyone to buy from Westway!

S550_GTguy

5 de dic. de 2015

I had a great experience buying my 2016 Mustang GT from Westway Ford. Joey Hanlon worked with me to earn my business and got me a great deal on the car. He made sure I was satisfied and comfortable with the purchase before signing anything. Joey and the rest of the employees were very accommodating and treated me like I mattered to them. I would highly recommend buying a car from Westway Ford if you're in the market.

Bryan Blake

5 de dic. de 2015

Don't normally like Ford but went in just to check what they offered. Nick was my salesperson and ended up really expressing me with what Ford has to offer. I'd recommend him to everyone! And Westway Ford has a nice dealership.

BrianneBrandle09

4 de dic. de 2015

I had and Outstanding experience with West Way Ford. I was nervous going into the dealership not knowing much about cars.The gentleman that helped me made sure he educated me and really made me feel like I was getting the best deal for my needs . I would recommend this young man to anyone he had a wonderful personality and I am looking forward to my next purchase with him. Donte really makes your car buying experience one to remember. Go see Donte !!

divalee1

4 de dic. de 2015

I had a really good experience with west way, everyone was very welcoming and Joseph hanlon is the go to guy. Great personality and really got me a good deal, I recommend him 100%.

ajb

4 de dic. de 2015

My wife wanted to trade up from her 2012 GMC Acadia. Brandon Goodman, our sales person at Westway Ford listened to us and found a brand new Explorer configured exactly like we wanted and in the Darkside color that we were looking for. Thanks for a job well done and an awesome experience at Westway. We were treated like family.

Jessica williams

4 de dic. de 2015

Nick was a wonderful salesman. Wasn't trying to put me in just any car, actually cared about my needs. If recommend him over at WestwayFord.

Vanessa

4 de dic. de 2015

Efrain was great. He was very knowledgeable and patient with me. Although we could not make a deal he treated me with respect and was very professional.

LexiL

4 de dic. de 2015

Nick was the salesman that helped me out, did a really good job of finding a car in my budget. Would recommend Westwayford to everyone.

Kiranm1482

3 de dic. de 2015

Everything was awesome!!!! Sales Rep was exceptional with me. Except financing part which I expected to get with 0% financing at the time when I took the car. Financing should me more clear and transparent before they hit customers credit.

Happyatwestway

3 de dic. de 2015

Dealt with Dakota and Howard very easy to work with had a great experience the finance dept was extremely courteous also thanks to everyone involved!!

Omalley

3 de dic. de 2015

I've been using Westway Ford for several years, and am always happy with the outstanding service. Joey Hanlon is especially amazing--always friendly and professional. I will definitely keep going back!

Chquach

3 de dic. de 2015

I bought my truck through Joey Hanlon. After a few hours, I felt like I received a fair deal on my 2015 F-150. I took my truck in for a few minor flaws I found later on and the customer service department took good care of me. They filled up the truck every time I visited. I didn't have to buy gas for weeks! I recommended Westway and a friend bought a 5.0 Mustang. I will be back to buy my wife's next car.

Cokab23

3 de dic. de 2015

Victor helped me find the perfect car a 2016 Ford Fusion, and I couldn't be happier. He went over and beyond to make sure all my requirements were met I would definitely recommend him to my family and friends!

angie73

3 de dic. de 2015

Joseph Hanlon is a wonderful salesman, he has a great personality and is the bomb.com. He didn't BS me. Straight to the point and gave me a awesome deal.

Dfish224

29 de nov. de 2015

I have used Westway to service my vehicles recently and was very pleased with the care I received. Johnny took good care of my cars.

MissNformed

29 de nov. de 2015

I have been using Westway Ford to Purchasing and Service for over 3 years now. I highly recommend Johnny to everyone for all their service needs and take both my vehicles there. I don't want to deal with anyone else. With a warm smile and always velcoming and friendly, He is complete and thorough and makes sure the job is done right.

Cordova

22 de nov. de 2015

I was a first time buyer and had a few flaws on my credit history but that didn't stop DAVID and his team to get me approved for the car I wanted very happy with their service

mglbntz0

12 de nov. de 2015

Purchase a truck, 7 days later they called and said I was not approved unless I brought more down payment , I took the truck back to them hand them the keys and they said to come back the next day for my down payment, I went to pick up my check and they were only giving me half they claimed they had to repo the vehicle which is a lie because I brought back the vehicle my self it's been 3 days a day all they are telling is that they are trying to figure out what's happening. . I am taking this case to court STAY AWAY DON'T BE A VICTIM OF FRAUD

dakota4200

6 de nov. de 2015

I was completely blown away with the service I received from Brandon Goodman and Alex P. Brandon and I spoke on the phone before my arrival and when I arrived, the car I wanted to buy was already ready to be test drove in the front. I was escorted inside and was treated with the utmost respect by not just Brandon, but everyone in the building. I work in customer service myself and I have never had a better experience at any restaurant, hotel, any store etc. I tend to be very critical when it comes to customer service and the way you are supposed to treat people. Brandon and Alex were not pushy, they weren't arrogant or passive. My situation was tender and I was put into a BRAND NEW car in just 2 hours. From beginning to end, I was beyond impressed. I will never go anywhere else to buy a car. Absolute PERFECT

Lucia64

11 de oct. de 2015

We recently bought a 2013 used pick up truck... The offer the dealership gave us included $1,800 in optional equipment the dealership had added to the truck but the sticker price did not reflect thisThe next thing was the unprofessional behavior of the finance dept ....they did not take us to an office to conduct business..they were standing up near the vending machines trying to do business...The finance dept then tried to send in a "bully" who was supposed to try and sell us the extra stuff like gap and warranty and tire protection....we had pretty emphatically told the first finance guy we did. It want any of those things...They then tried to do their own credit app when we clearly told them we already had financing in place with our bank I drove off the lot with this 22k vehicle to find out there was a hole in the windshield where the sign had been removed by the dealer...we called them on the road after a couple of min and they said we were out of luck ...that we bought the car as is

Nipun

23 de sep. de 2015

I bought a new 2015 Mustang GT premium from Westway ford around 1 month ago. After 2 weeks i was feeling vibrations and alignment issues in my car. I checked with Asst. Service Director Andrew Cossman and Service Director Harvis Grammer and they were very helpful in diagnosing the issue and were very polite in understanding my concern. Even General Sales Manager Ali Benli of Westway ford drove my car and was very helpful in fixing the issue. I felt like they were having issues with their car and did everything to fix the problem. Kudos to Westway ford for having such wonderful people. Once again thanks a lot.

BeCareful2015

22 de sep. de 2015

My Husband and I had the pleasure of working with Frank Ford (sales) - he was a delight to work with. Frank was not pushy or rude. He seemed like he cared about making sure we were in right truck. No up-selling or just selling crap to get a sale.We did credit checks, finance paperwork and were in and out in record time.It was the BEST car buying experience... EVER!

Chris Warton

9 de sep. de 2015

Ask for T.C. to help you. Did a great job with communications and had my car ready on time.

ZyMitchell

8 de sep. de 2015

Any GM that can't answer or return a call in over 2 weeks ! Take your money to Five Star Ford - They want your $ His assistant Stephanie has zero follow through and a truck was sold from underneath me after no return call after 7.5 hours - No management - No Accountability Anywhere But Here

Triple D

30 de ago. de 2015

Every time I go to Westway Johnny Crecy ensures my experience is pleasant. I am very appreciative of his professionalism and customer service. 5 STARS!!!

nelson123

20 de ago. de 2015

Their service department is the greatest. Johnny Crecy is excellent in his Job. Tells you what is wrong with your vehicle. Gets it in an our as promised.

Anne P

19 de ago. de 2015

My Ford has been serviced at Westway Ford since 2011...Johnny Crecy has been MY go to guy from the beginning...He is always very helpful and makes the extra effort to insure that all of my concerns are taken care of. I

Chuck

18 de ago. de 2015

Johnny Crecy is my go-to guy at Westway Ford Service. He is always willing to "go the extra mile" to insure my service jobs are completed successfully as well as on time. He will get individual technicians involved to insure a correct diagnosis of my problem. This helps to insure the problem is resolved correctly.

nidiaivette

18 de ago. de 2015

this time Johnny was the face of Ford Westway awesome service. Always on time, and always great enviroment if I decide to wait. I love when I'm immediately acknowledge, and Johnny was great in keeping me informed of what was he doing in the computer or on the phone to provide great service.

A.Rob

17 de ago. de 2015

Johnny Crecy has always taken care of my service on all of our companies super duty trucks. He has always been helpful and knowledgeable allowing for our trucks to get in and get the service they need and out as soon as possible.. Such a great guy to deal with!

bev

16 de ago. de 2015

I took my service to Westway Ford a couple years ago after going to another Ford dealership in Dallas for 12 years. I was looking for good service, and I wanted to see the same person on each visit. John Crecy was recommended, and I have not been disappointed. He is professional and personable. He follow ups regularly if I'm waiting on service, and he updates me frequently if I drop my car off. If he says he will call, he does. He is knowlegable and trustworthy.

UJackson

15 de ago. de 2015

I took my car in because the check engine light came on. Just like anyone these days, my schedule is jam packed and I needed my car issues resolved quickly. Although Tim explained that were backed up, he would make sure he handled things as fast as possible and he did exactly that!. Tim kept me informed along the way and I had my car back within 24 hours. Tim Myers was friendly, very knowledgeable, and professional.

Don1404

15 de ago. de 2015

I bought my Ford Expedition at another dealership and became very unhappy with thier service.I came to Westway and really like the way the treat you and address your needs. I will continue to come to Westway and use Johnny Crecy for my service advisor.

Daryllj1

15 de ago. de 2015

Westway Ford took care of me from start to finish. What I like you can see the work being done. Some dealer take your car to back for a oil change & tire rotation , you don't know if they are rotating your tires are not. The customer service was excellent and friendly . Will go back for oil changes.

Victor and Dalia T

13 de ago. de 2015

Love this place. From day 1, at the time we purchased our vehicles we have been blown away by the staff at Westway. The staff is excellent. They have always treated us with respect and kindness. We highly recommend Westway.

Jayrod

11 de ago. de 2015

Went to westway for service and the service is great, T C went about and beyond to get my car ready for the day I was told.Thank you

tincansailor

10 de ago. de 2015

I have been using Westway Ford for several years. Wesyway is the best Ford dealer in the Dallas & Ft Worth area. I have always used Johnny Crecy since my first visit and continue to use Johnny. If you want excellent service see Johnny Crecy & you will be very pleased. He will keep you informed about the service on your car or truck. Thanks for the great service.

txeduk8er

7 de ago. de 2015

The level of customer service I received today has gained my continued use of Westway Ford. Johnny Crecy made the experience an easy and enjoyable one. He kept me informed and explained every step of the process. Helped me to feel comfortable and a valued customer.

KDoug1

7 de ago. de 2015

We live in Houston, but bought our vehicle in Irving. Going to Westway was the best new car buying experience I've ever had and me and my husband have purchased several new vehicles. Jose was our salesman in December and then now in August I took our 2015 50th anniversary mustang to a dealership here in Houston a sister company of Westway for record of paint protector and the dealership scratched it and then we noticed a place where the paint was chipping in thr door and the dealership on 290 told us they couldn't do anything. We were going back to Dallas for the weekend and I contacted their service department about it and got thr wonderful T.C. she was awesome. I told her we would be there and she arranged for he service director to be there also and we have got it done and yes the place on 290 could've helped us but oh well. We will drive 3 hours and 45 minutes to get any service done on this vehicle that only has 2500 Mikes on it. Westway's entire team is just super we will defiantly shop here again and again. By the way there service department looks like a giant custom home garage and they make you feel right at home there. Westway Ford is the place to go and also we got our mustang there for almost 20000 yes twenty thousand dollars cheaper than other place for that edition.

Phyllis Carr

5 de ago. de 2015

TC provided efficient, friendly service--even though this wasn't going to generate much/any profit. Very satisfied.

TexasDiesel

4 de ago. de 2015

I brought my Ford F250 in for and oil change and coolant flush. I had to call several times to ask questions and also get prices because I had to check with my husband before I could do anything. Everyone I spoke with were very helpful and informative. The person who was most helpful though was TC Bagely. I felt she went above and beyond to help me and make sure I was taken care of and because I felt like she actually wanted to help me I went ahead and made and appointment with her to have a coolant flush and oil change. She called me and kept me updated through out the process. She stuck with us from beginning to end. I will definitely go back to WestWay just for the great customer service but TC knocked it out of the ballpark when it came to helping me.

Famoamo00

3 de ago. de 2015

Johnny Crecy is always available and a an do level of service without fail. Nothing is ever too much and I appreciate an individual that loves his job.

BeccaFromTX

2 de ago. de 2015

Johnny provided great service! I came in with my mother, who owns a Honda, and Johnny did not hesitate to provide her with excellent customer service and had her leaving with a smile and very happy with the service her vehicle received. I am not surprised because he always provides me with that same excellent customer service whenever I bring my Ford Focus in!

bryant71

27 de jul. de 2015

Johnny provided great service and even had some great ideas on what westway could do to improve my truck felt like more then just a customer

Sofia01

11 de jul. de 2015

I was very satisfied with the level of service Johnny provided me with from the minute I call to the minute I got to the dealership . He was very profeccional and very well knowledge Johnny is and excellent employee , west way ford is very lucky to have and employee as Johnny I will recommend this dealership to my friends and family for the service Johnny provided for me . Thank you Johnny Crecy for your wonderful work ?? Sincerely Dolores Nolasco

SBriggs1

8 de jul. de 2015

Johnny Crecy has always taken care of my service on my vehicle that I purchased at West Way. He is so helpful, and always puts the customer first. Such a great guy to deal with!

Ricky Smith

2 de jul. de 2015

i just want to say my buying experience with WESTWAY FORD was outstanding. They really take very care of the customer. I will referr all my family and friends to WESTWAY FORD. And the facilite is awesome !!!!!

camelotsales

20 de jun. de 2015

Westway Ford and Johnny Crecey have given my Wife and I excellent service since we purchased her 2013 Ford Fusion three years ago. Johnny is honest and sincere in his care for his customers.

CaptainAndClover4106

17 de jun. de 2015

I have purchased 4 cars from Westway Ford, both new and used, and had my vehicles serviced there a multitude of times as well as with the body shop...they always treat me like a queen. Thank you to Ali Benli, Damon Pompa, Candido Urieta, Harvis Grammer, Tom Carpenter, Tim White and Barton Hankins for always taking such good care of me. If you are looking for honest and trustworthy people who help you with anything you need, and do not try to make a ton of money on you, but literally just meet your needs and help you along the way - go here! They ALWAYS take EXTREME care of me.

Eruiz

5 de jun. de 2015

It was my first time a new car and Omar-Velasquez-Soto was very helpful and made me comfortable. Candido was of great assistance as well and helped itemized the bottom line.

Olson

4 de jun. de 2015

Westway Ford is one of the best dealership I have been to. The sales man that I had Brandon Goodman help me find a car best suited for me and my kids, I would definitely recommend others to go to Westway ford to buy there next vehicle.

Jon

3 de jun. de 2015

Joseph/Vic and the Team at Westway were wonderful in helping find exactly what I wanted in a vehicle.They went the extra mile to make it work within the guidelines I set forth. I now drive a brand new Ford Mustang and couldn't be happier. Thank you Joseph /Vic and Westway!!!

KIm

20 de may. de 2015

Dropped off car with set appointment, told me they would look at it, they never even looked at it and never called me to tell me, I called numerous times thoughout day and no call backs, I wasted time and my day with out my car which never even got fixed. Trie to make an appointment again and same thing, I guess they do not want business.

Kerry

8 de may. de 2015

I had as many as seven dealerships on the phone. I would take a picture of one offer and send it to the other dealerships and had them fighting over me. However, Jeff Little, at Westway Ford, just gave me the price that I wanted right off the bat. I had other dealerships that were closer by match him after I showed them his offer, but I went with him because honesty and caring in a car dealership SHOULD BE REWARDED. Was such a smooth transaction. They even stayed open later for me because I had to drive 2 and a half hours to get there. Was bummed when Jeff told me that he didn't actually have the car on the lot that day but he then drove, himself, to another dealership, and picked up the car for me that same day. I dont know about all the other salemen at Westway, but Jeff Little goes out of his way to make you happy. I'll be happy witht his car for a long time, but should I ever need a new car again, Jeff Little will be on my speed dial.

FORD ENTHUSIAST

5 de may. de 2015

They don't care about the customers so I ended up walking out and buying at another Ford Dealer, it's a nice dealership but the people in it need an attitude change and finance takes forever they took me into the delivery area and the girls there don't know anything about the product I've driven Fords all my life I would've liked to deal with with someone who actually knows the product and is excited to go over it rather than just doing it because it's a job ,this experience was awful It was a nice thought instead of just handing you the car but this dealer needs people who actually love the product and apparently the girl I dealt with was the manager all the managers here need more training the sales manager was rude as was the sales guy It was just the most awful experience ever I ended up paying more elsewhere but they had great service and were very knowledgeable so anyone looking to purchase a Ford should go to Five Star Ford it has its name for a reason

CMaldo148

3 de may. de 2015

Being a first time car buyer, everyone did an excellent job in making the process fast and easy. I felt my needs were met and I felt everyone truly cared about me, the customer. Thank you Carlos for your professionalism and for giving me a pleasant experience at Westway Ford.

patescalante

24 de abr. de 2015

My buying experience with Mr.Mesillas was great and smooth. He was very professional and down to earth and provided all the information I requested. His customer service skills are great and help me get into a Ford Focus. At Westway Ford I did not get the run around or any pressure sales tactics. I will not hesitate to buy another vehicle from him and will definitely recommend to all my Co workers and family to Westway Ford

Monica H

23 de abr. de 2015

I recently purchased a new car from Westway Ford. The staff was super friendly and made me feel comfortable. I am 100% happy with my car and the service I received from the moment I walked through the doors. If you are in the market for a new vehicle I highly suggest making Westway Ford you 1st stop. I'm sure it will be your only stop!

KATHERINE SMITH

22 de abr. de 2015

I am very pleased with Westway Ford. Everyone there was very helpful in helping me select the right vehicle for my needs and my budget. The facility is awesome, tvs everywhere, waiting room very relaxing, free ice cream, free coffee. Westway Ford is the best. i recommend to everyone to go there for there purchase of a vehicle or service.

frances

22 de abr. de 2015

WOW, such a great experience. Got the truck I have been wanting. We were in and out in quickly, and such a nice staff. you just cant ask for much more. I will recommend everyone to come to Westway Ford

StephyCloverCaptain

21 de abr. de 2015

I have been a customer of Westway Ford since 2010, I have purchased 4 vehicles (new & used), had body shop work done, and my continual service. I have always been treated with the utmost respect, and feel comfortable and confident in the service I receive from this establishment. I have referred all of my friends and family to this dealership and they have all been treated the exact same way. I purchased 3 pre-owned vehicles before getting my brand new C-Max, I trust them with my information and my safety. Westway Ford, thank you for giving me a place I can trust and be treated well consistently.

Ricky Smith

21 de abr. de 2015

Best service I have ever had at a dealership when purchasing my car. I called by phone and spoke with a sales person named Pompa . He handled all my questions over the phone and help me through the process of purchasing my first brand new car. Once I arrived at the dealer and advised the help desk I was there The next thing I know Pompa is there to walk me through the process. I wouldn't have expected anything to go this easy at a dealer ship but Westway Ford is there to serve . I will recommend to all my friends and family to go there. Thanks again to Westway Ford for the great service see ya soon on my next purchase. I since then have returned for my first serivce visit . And couldn't ask for anything better

PPompa1

21 de abr. de 2015

Westway Ford did a great job getting me out of my Ford Mustang into a Ford Explorer. They really worked to get me the most out of my trade and get me to lowest payment possible. Thank you for all the help we are really enjoying your new Suv.

Ford driver

18 de abr. de 2015

They were friendly and not pushy and got me the best deal for me and got my payment where I was comfortable with and went over the features with me

DoLess

14 de abr. de 2015

Thanks to Johnny Crecy and his team for outstanding courtesy and professionalism when I took my car in for service. And the car runs smooth! Thanks, Johnny!

VTorr

7 de abr. de 2015

We are very pleased with the staff at westway ford. The sales personnel, service team, and porters make up one great team. They are friendly, courteous, and helpful. I will continue to recommend them. I appreciate them all.

VTorr

4 de abr. de 2015

Thanks to Omar, we are in our new vehicle. He went above and beyond to make it possible for us to be in our vehicle. We highly recommend him. We always feel comfortable coming to him for anything. One great guy!

gid.dana

2 de abr. de 2015

John is always a pleasure to do business with when I take my truck in for service. He is friendly and makes sure the job gets done. So much that I am sure to even stop by and say hello to him if in for other reasons when shopping for vehicles or otherwise. He is the only one I will deal with in the service department and will continue to always be a repeat customer as long a he is employed here. Highly recommended to anyone who visits this service department.

Thephilosopher Adrienne

28 de mar. de 2015

I went to Westway Ford to have my 2013 Ford Taurus serviced. I made an appointment online and was immediately turned off to this dealer when the young man Anthony said he couldn't find the appointment. While I was waiting on Anthony to "find" my appointment in the system, I went to the showroom floor. As I looked around, I didn't see a Taurus. When I asked about it, one of the salesmen told me how the Taurus wasn't a good selling car and they didn't have any. It's an "older" persons car and a fusion is younger. He told me the Taurus was only a "upgraded" Fusion but wouldn't recommend buying the Taurus. Anthony stated they could find any issue with my car and would contact me if anything needed repairing. the dealership kept my car and never contacted me throughout the day regarding the status of the work, I went to the dealer that evening and told Anthony how upset I was because no one contacted me. He said they had to order the parts and they were extremely busy. Anthony stated they would need to wait until the following day for the parts to come in. I had an extensive coversation regarding this and was never offered a courtesy car for the inconvenience of this dealership needing to keep my car. anthony blamed the dealer, Paul Cerame, saying they told me lies in St. Louis about what was wrong with my car. He wrote on the paperwork that I declined service to my car, which is untrue, I was never told of any issues with my car. I have told everyone that I know that drives and buys Ford vehicles not to purchase it have work done at this dealership. The customer service was anything except 5 Star.

bismita

16 de mar. de 2015

west way ford cheats on carfax! They sold me a car with broken bumper, where they just glued in and painted it to fool people and congratulation west way ford manager from pre owned department for fooling us and selling us the broken car. You guys should receive a award on worst car dealer!!! Please never even consider buying car there please save your hard earned money!

ajerik

1 de mar. de 2015

I must say that west way ford has made me a believer of great of customer service dealership. I have bought six different cars with different dealerships in the Dallas forth worth metroplex and never have I came across one that can treat their clients so well even after you buy a car from them.

Joseph A.

15 de feb. de 2015

I strongly recommend Westway Ford for all your car, truck and service needs. This is an excellent dealership.

bb

1 de feb. de 2015

I went in to test drive the new f150 2.7 turbo. I explained that I wanted to test the power. The guy shaked my hand and just left. He didn't say anything he just left! A few minutes later someone else came and said they will help us. I explained to him I wanted to test drive the 2.7. He took my license and said let's go drive it. When we get to the truck he says we can only drive it in the parking lot?!!!!!!

Rey

30 de ene. de 2015

Just bought a 2015 ford Mustang 4 weeks ago and brakes squeaks very loud.Service says it's under investigation!!I regret my purchased.mmmmmmm?......

Car Buyer

17 de ene. de 2015

I scheduled an appointment to test drive a electric Ford Focus with Westway Ford. I was assured a electric Ford Focus was available. On the morning of the appointment I was called to confirm the appointment and I again stated I was only going to test drive a electric Ford Focus. The response was "absolutely, we have one available." I was concerned since their online inventory search did not show that one was available, but everyone at Westway Ford stated many times one was available. I arrived 5 minutes before my appointment with Hugo. I quickly learned that a appointment was one sided. Not really an appointment, rather a "come in and we'll get to you when we can." I thought they would be prepared and knowledgeable of my request. Neither was the case. Twenty minutes after my set appointment time I was introduced to Hugo. I told my wife that it was obvious they were stalling because they realized they had not listened to my request until I came in. Now they had to figure out how to tell me they didn't have the car I requested was available. I mentioned to my wife I wish they would simply own up that they didn't have one so we could get on with our day. After another 20 minutes of "bringing the car out" I was told the only one had just been sold. Not having a car in stock is understandable. Not listening to a customer multiple times and lying about it to save face is inexcusable.

Glenn H.

16 de ene. de 2015

My 2009 Mustang GT convertible started having a terrible knocking noise behind the dash. I knew immediately what our was and luckily there was still warranty available on my car. I took it back to Westway, where I bought the car, and they handled everything very professionally. Andrew Cossman did a great job communicating what they found, how it was going to be fixed, and when it would be done. 100% on the money! It was done correctly, on time, and was cleaned and beautiful when I picked it up. Truly a respectable organization throughout.

ahills75

30 de dic. de 2014

First off deal isn't done more than 30 days later. Traded my car in still isn't paid off and I received a late payment alert. Called the finance company they were supposedly using and they just refer me back to the dealer. So i can not get any info on my account, if there is one. The finance guys at the dealer say that the deal is fine, Basically giving the run around. Horrible experience buying a car an it still isn't over. Please stay away from West Way Ford!!!

Sean Douglas

17 de dic. de 2014

My wife and I were looking to purchase the new 50th anniversary Mustang. We looked all across the state of Texas and we found the one we wanted at Westway. It had all that we were looking for. We were willing to drive to get the deal done. Well the call was made and the price was no gimic for one. Second my internet salesman was awesome in communicating the procedure in how to have this transaction done before we left Houston to drive to Irving. The process took about 30 minutes from me submitting everything online and the deal was final. We drove to Irving the same evening to receive our new car. The dealership I think was more excited for us than we were for ourselves. The entire Westway family were very professional and it made car buying painless from the internet salesman who had to leave a little earlier than when we arrived (but kept in touch with us as we were on the road and while were there on the showroom floor. To the finance manager that made signing all the papers a joy with many laughs. To the different people that didn't have anything to do with our transaction that was offering to take pictures of me and my family in front of the car with my phone. We were done and left Irving with our new mustang on a trailer headed back to Houston at 9 PM. And no one showed to be in a rush to get us out of there, knowing that they were about to close. I have purchased many cars before and I would say without a doubt that this was the BEST car buying experience EVER. I would recommend anyone, not just friends but anyone who wants to buy a Ford. It would be worth their time to purchase from Westway. By the way, I took the car out for the 1st time this past weekend and noticed that the driver side window had some type of deep scratches in the glass. Well, as you would might of guessed, I made the call and they are taking care of replacing the window with no hesitation. I'm SOLD!!!!

NormanB

3 de dic. de 2014

Just had a 60K checkup and the service was great. I set my appointment online. Met my service manager who kept me informed as to the progress of the repair and any issues that presented itself.

Mongoose

19 de nov. de 2014

Price was great, service was great, financing was great and they have ice cream for you! I am VERY happy with Westway Ford of Irving Texas

Explorer Driver

17 de nov. de 2014

Recently went to Westway Ford after visiting another dealer. The other dealer pulled out the sharpie and tried to start playing games with me. I really thought those days were over. So I looked up the next Ford Dealer. They got right to business looking at my trade and showing me the Explorer that I wanted. When it came to the numbers they came out with figures printed easy to read and understand. The entire car buying experience was awesome. The special touch was this store actually has someone go over the vehicle with you again so you can understand all the buttons and features. Thank you Westway Ford, Frank Ford, Luke and Jacky

Daniel Medellin

5 de nov. de 2014

this place is awful. they should not be in business. I bought a new car there just for them to take it back a month later after we had a signed contract. they failed to notify me in a timely manner. they failed to pay off my trade-in now I have late payments on my credit due to their incompetence. the worst part is when they come to get the car they will tow it with no regard to your safety. they towed the car while my wife was in the car about to go to work. the general manager/owner is as incompetent as his employees. he is not a person that will not answer for his staffs wrong doings. he will not answer or return phone calls. avoid this place at all cost.

Bev W

2 de nov. de 2014

Westway Ford gets a big thumbs up for its excellent customer service and professionalism of its sales staff. Their attention to customer satisfaction is impeccable. Their commitment to customer service is apparent in everything they're willing to do for their customer. I recommend them highly.

cody.woods.735

30 de sep. de 2014

I had been searching online for a 2011 or newer Ford F-150 FX4 with low miles in my price range. I found the exact truck I wanted at Westway Ford. I sent an email and was contacted very quickly. I live about 3 hours away and wasn't able to see the truck for about a week. I was able to put down a deposit and they held the truck for me for about a week. Megan, the saleswoman I worked with contacted me almost every evening to let me know that everything was good with the truck and asked if I had any questions. I finally got time to make the trip to see the truck and was very impressed with how clean and nice the truck looked. I decided to buy the truck and they helped me get financed for the payment I wanted. I ended up financing a little more than I wanted but I am still happy and think they did a great job working with my budget. I would recommend this dealership to anyone looking for a new or used vehicle.

sp2104

20 de sep. de 2014

We called about a specific car, gave them the exact stock number, and orally settled on a price, with the hope of trying to get it lowered once we came in. We spent about an hour back and forth on the phone, trying to save time and avoid all of the back office processes in the dealership. The sales rep that we spoke with talked to his manager and called us back with a final number. When we got to to Westway, they said, "Oh, because of all of the add-ons, this car is actually $1700 more than the number that we agreed on the phone." It was a terrible and dishonest thing to do, as with a stock number, they were able to check the add-ons and state the true sales price. We asked them for a final number over the phone and they outright lied. It wasted half our day and was a very dishonorable way to do business.

JV52988

19 de sep. de 2014

I kept receiving calls from this dealership. Whoever was calling me wasn't leaving a voicemail. So I went up to the dealership to trade in my car. I already knew I would be upside down. Told them I wanted to keep my payments the same. But lower my interest rate. Let me first say that Stacy, Mary, Zachary were the only helpful people. I called September 17th to look at a new mustang gt. Mary, or Stacy forward my paper work over to Candido. She said he would call me. Called back a few hours later. Because I never received a call. Got transfered to his desk. And left him a voicemail. Still till today September 19th haven't received a call. Came in September 18th at 11:30am. They sent my offer to the banks. At 3:00pm I had to leave for work. Still nothing back from the bank. Candido said I will call you before we close. Never got a call back. Also to add insult to injury he never checked on me the whole time I was there. Until I had to leave. September 19th called Megan the sales women I was working with. To ask if we found out anything from the bank. She said she would call the fiance manager and let me know. A few hours later never got a call back. Called Megan again. Said she hadnt heard anything. I finally had enough. No calls from the people that were suppose to call me. Damon called me to say they missed my call. Told him that no one has contacted me. He said come in and talk to him. Went to the dealship. Asked for Damon. They paged him. I was then met by Zachary Barnes. I explained the horrible customer service that has been going on. He said he would check on the status on my fiance app. Came back and said one bank said yes. But to a V6 mustang. Which isn't what I wanted. I told I was finally fed up with the run around. Told him to shred my application. I'm done with this place. Zach then told me that he would do anything to help. I told him if customer service was this bad trying to buy a car. What would happen when my car breaks down, or needs service? I don't trust this dealership. Bottom line customer service is a must to win my business. If anyone doesn't want that. Then please go to the dealship. Like I said there were a few people that helped. Horrible experience.

Cannon

15 de sep. de 2014

I recently contlemplated purchasing a new vehicle and although I elected to keep my current vehicle for personal reasons, I found the entire staff to be very helpful and friendly. Should I elect to purchase a Ford in the future, I will definitely do so through WestWay Ford.

Aaron Fowler

25 de ago. de 2014

I worked with Megan in used car sales and she was very helpful to me and my girlfriend. We both purchased cars from her and were able to get financed by their team. Very good service and were so happy with our purchase.

David Henes

18 de ago. de 2014

I have had a great experience with this dealership up until this past Saturday. I am out of town and had my oil changed at another dealership when it was brought to my attention that the deflector under the front of my vehicle was damaged. I was at the Westway dealership in Irving the last time my vehicle was serviced. I was in to have my tire plugged and I think an oil change and as I was going home from the dealership the hood started to shake violently. I then took the car back to the dealership the next day. I sat at the dealership for over 5 hours after 3 test drives, a tire rotation, and alignment. They finally figured out that it was the deflector under the front of the car and stated that a few clips were missing and that they had replaced them. So now I am in Houston with a torn deflector that is now zip tied until I can buy a new one. I called multiple times on Saturday to the quick lane in Irving and spoke to Eric. He informed me that he couldn't do anything for me without the car being there. There is more to this story but will explain more when hopefully some one contacts me. I am very disappointed with the service after the sale with this dealership and will think twice about buying a Ford or recommending this dealership or any of there services going forward. David

car fan

15 de jul. de 2014

The car buying was great, I even took out extended warranty, on my new 2013 ford, but the biggest problem is when you take it into service for the past 5 mos, it seems like the all ways running behind and that they say it take 2-3 days for them to look at it, so that means you is with out transportation. And i work 16 hrs days. I am trying to work with them but they cannot give me a day that i can bring it in for service no estimate time when they will get caught up. Don't get me wrong now when that bring my car to me they treat you like red carpet. But the biggest thing is just getting your car in for service. I am really thinking about going back to purchasing a Honda car because I never had this type of problem, If anyone want to know Lute Rily Honda is a great place to purchase and their service I never had a problem with them.

anniefannie60

11 de jul. de 2014

I recently bought my second car from J.J. at Westway Ford, Irving TX. Last year I purchased a used car from J.J. and was having some problems. After listening to J.J. for a short time, I was convinced, he had my best interest at heart. So I decided to buy a New Ford Fiesta . The first time I met J.J. he was brutally honest, extremely professional as well as listening to what my needs were, verse past "Car Salesmen" that were just interested in selling me a car. We discussed my financial situation and he sincerely focused on how to best meet my needs. Hey Folks.... wouldn't it be a wonderful experience when we go shopping for a new car if all salesmen were like J.J. I will refer everyone I know to him when they go car shopping . I highly suggest Westway Ford recognize his ability to build trust, a personal relationship and dependability all within the first 10 minutes and train all the rest to be the best such as he..... Very Happy Customer...

Taylor

11 de jul. de 2014

Damon and his team of sweet and kind team members assisted my mom with trading in her lease and getting into a new car that she would eventually own. He was so fast we literally did the deal by text messaging. When we came in, everyone was so helpful and patient! We changed cars in the middle of the deal and even then, after the numbers needed to be changed, it really wasn't a bad deal as far as waiting. The car buying experience is usually a daunting one. This experience was amazing. I will ALWAYS go back to Westway Ford from now on and deal with no one but Damon and his team!

Lori (customer for life)

11 de jul. de 2014

If you want to be treated like you are royalty and have the red carpet rolled out for you, then you need to go to Westway Ford to purchase your next vehicle. You need to deal with their 2 best salesmen Omar Soto and Damon Pompa. They really know how to treat their customers right and make them feel very important and at home. They will do everything in their power to give you the best deal on whatever vehicle you choose and they will make the process go as smoothly as humanly possible. So don't waste your time going to any other dealership, because if you do, you probably won't be treated as well as I was by Omar and Damon and everybody else that was involved in the whole process. Thanks again to everybody at Westway Ford, you are the greatest and have a customer for life.

Ron M

10 de jul. de 2014

Paris Mash is an outstanding representative for West Way Ford. He is very professional. He helped me find the car my wife and I really wanted He gave us choices and let us experience what it was like to drive each model. Paris is very knowledgeable and answered every question we asked honestly and technically correct. We have bought several vehicles from West Way and have always been happy with the shopping help and service we received.

Randy

10 de jul. de 2014

I had a very positive experience purchasing my first new Ford Focus Titanium Hatchback at Westway last month. The customer service was excellent and the buying experience overall was exceptional. I have yet needed to come in for any reason. I am sure that when I need something Westway will exceed at meeting my needs. I will definitely return to Westway when I decide to purchase future vehicles and look forward to dealing with Damon Pompa and the other highly qualified staff.

heatherdell

8 de jun. de 2014

Thank you Cory Williams for helping me purchase a new Ford Fusion for a price I could afford. If you need a new car - ask for Cory. He won't steer you wrong and will help you get the car you want for the price you can afford. Westway please hire more salesman like Cory. He provided great customer service. I didn't feel pressured or like a $ sign.

heather dell

8 de jun. de 2014

Thank you Westway for hiring Cory Williams. He was a great salesman and I left with a new car. I will say that if I had had to deal with someone else I would not have bought a car. Cory was friendly and really listened to what I was trying to accomplish. He made it work. Please hire more salesmen with his ethics.

Nathan Kindle

28 de may. de 2014

At first things were great. Bought two cars, problems with both. One used 2012 mustang. Had a dent that you could only see at certain angles, eventually they fixed it, ( Why would you have this on the lot for sale, Why would you have it in ads with the same dent) Month later while replacing a side marker light found that the bumper reinforcement bracket is broken( you wouldn't see it as the bumper looks fine but once you put pressure on it like to change a bulb its weak) taking it back in for service. Bought a 2014 Taurus, had a dime sized chip in the paint on the lower bumper and the display in the car not functioning correctly. They fixed the bumper looks great but later found they did not fix the display will take it back later when we have time. They screw up the payoff of our old car and sent the payoff to the wrong company. Sales person who help us is no longer working there. Was promised a referral check, haven't seen that asked x3 about it. Now very unsure about the mustang which I bought as a graduation gift to myself. Had started saving for the 2016 model for my Masters degree graduation present because i loved this car so much, now i dont trust westway and not sure about ford.. will be trading this car in for a Chevy Camero as soon as I can. As I said before in other reviews not asking for anything special, just what they promise and advertise and what i paid for that's all. I was ready to be a loyal customer, I was patient with all the small problems, but now with this bumper issue I wonder if they do any inspections on their used cars, I wonder if they inspect the new cars, I wonder if I should have got they mustang at grapevine or just got the Camero to begin with.

Btepera

23 de may. de 2014

I had purchased a used GMC Denali, and upon arriving home (approx. 2 hours from Dealership) i discovered the cruise did not work and that there was a problem with a headlight ( had moisture in sealed unit) I immdiatedly calledthe dealership and was "routed" around till finally i was given to a Voice mail. The next day I responded to an e- Mail from Mr. Hankins and explained my situation. I was referred to Stephine, who assured me the issued would be addressed. Approx. a week later I brought the vehicle in, and was referred to Megan. After approx a week with no contact I called and was informed that the vehicle had to been sentto a GM dealer to "read the codes". Several days (approx 1 week) later I called and was informed Mr. Schumate was handling this issue, he told me the vehicle had been taken to the GM dealer that day. Approx 4-5 days later ( when I called) he told me that the vehicle was still on a waiting list. Finally after approx. 3 weeks, i was told i could pick the vehicle up it had been fixed, but the dealership would not replace the headlight. When i E-mailed Mr. Hankins, he "offered" to "unwind the transaction and refund our down (did not mention how we were to replace transportation as we has traded in a vehicle) this was the only option offered. On the return trip (home) i discovered the cruise did not work and immediately called Mr. Schumate, he indicated he did not know there was a problem with the cruise! He told me to take in to a local GM dealer and have it fixed using the extended warranty (6mo) i had to purchase as a condition of the sale ( this has a $100 deductible). I have left three Voice Mails with no return calls.

Colin

5 de may. de 2014

I bought a 2014 Roush RS Mustang with 11,800 miles on it for my wife. The only thing I'm satisfied with is the price I got on the car. The car had a horrible smoke smell and they had it displayed on their used car showroom floor. They had to use a special machine to try to take the smoke smell out. After having the car three days, you can smell the smoke again. I'm going to have to take it back to have them work on the smell. They have me a loaner truck (one that they were selling) the day I bought the car because they were working in the smoke smell, and the loaner truck had smoke smell as well. The Mustang was clean on the outside, but it wasn't detailed inside when I took delivery if the car. It also only had 3/4 if a tank of gas when I took delivery if the car. I've been getting the run around about where the 2nd key is, and they still haven't found it.

nathan71

2 de may. de 2014

Bought two cars in less than a week. Had some issues but the staff seemed like they really wanted to do right by us. I found Megan Figueroa and the owner to be great. Megan always was polite and helpful even though I know we were a pain in the butt with our request and questions. Thank you Megan and we will refer people to you..

Nathan,Roger

2 de may. de 2014

Megan F was great. She got us in two cars in one week. we had some problems but she went out of her way to help get them fix. Other sales people tried to get us to downgrade what we wanted since we wanted to stay in a certain range. Megan simply made it happen. I am not an easy person to deal with but she always kept a smile regardless of my request, which is why we bough two care in less then a week. Alex the finance guy was great too and even put up with my no I'm not paying for that attitude and did it with a smile. We had a few repair issues but they got worked out with a few conversations. I plan to come back in a couple years to upgrade my car.

Amanda

30 de abr. de 2014

I went in to look at a Ford Edge. I dealt with Mo who is over the Internet sales. He was extremely rude! He also would not let me look at the car I wanted to buy. He just kept pushing me to buy a car I did not want. When I wouldn'tgive in, he would get an attitude. I finally just left. I will not return to this dealership!!!

Thierry SL

20 de abr. de 2014

Probably the easiest car buying experience I ever had, they made everything easy and smooth. The price seems right, I don't feel battered to get the last penny out of me.

Kenisha

5 de abr. de 2014

I'm browsing to get me a new car. A car that I'll be getting on my own. And I reached out to them and got a response within minutes via email. I had questions for them an they helped me out right away and responded back quickly. And over all I have to say the customer service was good to me. I definitely will refer people to the dealer ship. I hve a few more options to look at but I think ima be purchasing my car here :))))

GregoryGarlett

2 de abr. de 2014

I have had two experiences with John Crecy and Westway Ford's service department recently. The first was with a faulty ignition on my month-old Ford Edge. John did his absolute best to get my car repaired as soon as possible. He frequently updated me on the progress while I waited and was just overall very friendly. The second experience was getting an oil change and tire rotation. Again, Mr. Crecy was unbelievably personable and friendly and made sure the wait was as minimal as possible. The complimentary car wash and vacuuming was definitely a nice added bonus. The facility overall is extremely nice and updated and provides a very comfortable waiting area complete with complimentary Starbucks beverages. I can not speak to rest of the dealership, but if they are half as courteous, competent and efficient as the service area and Mr. Crecy, I can't imagine having a better experience anywhere else.

Jpcoffaro

24 de mar. de 2014

This is, well, an interesting story to say the least. I went in on Saturday 03/01/2014 looking for a Ford F-150. Sales guy was extremely helpful, pulled the truck up, test drove and went on our way. Came back, spoke about numbers but I wasn't convinced so I left and came back again on Monday, 03/03/2014 to follow up/finish up. Was there for about 5 hours, put $1,500 down (this is key) and signed all of my paperwork. I left that day with the understanding (no reason to think otherwise) that the deal was completed. Why else would one sign paperwork? I spoke to Joseph Lopez first and he got the deal with American Eagle Credit Union. I liked the financial institution and the interest % so I was good to go. I signed everything, paid $1,500 and left with a new Ford FX2. Fast forward to Friday 03/07/2014. I went to get my mail and in the mail was a denial of loan letter from AECU. I thought that was odd considering 4 days prior I had signed with the same institution. So I called my finance guy and left a message. IN the mean time I checked my credit (I have a monthly service I pay for) and to my surprise, on 03/07/2014, Westway Ford pulled my credit THREE TIMES. If I sign paper work on Monday 03/03/2014 how is it that 5 days later my credit is pulled? I called up and spoke to the finance department and they assured me that everything was done. Fast forward to the following Wednesday, I get a call from my finance guy saying that "I'm not sure how this happened, but your deal never made it to funding". I already knew something was up and this was my confirmation. He asked to give him another day to review everything and I said "No, I'll be bringing your truck back". I headed up there and the GM Ali Benli apologized and said it was a mis-communication. Apparently, Joseph Lopez was fired on Monday 03/10/2014. I would assume because he did deals like this where he puts a customer in a vehicle for 10 days without getting it funded. When they brought my truck around to the front, it was filthy, had marks all over the windows from the guys in the back waiting to detail it. I waited another 30 minutes for them to clean it and bring it back around. My biggest thing with all of this is that I had to find out that the loan was denied, not even a phone call from Westway because they were trying to work the deal behind my back. The fact that I signed paperwork on Monday 03/03/2014 and on 03/07/2014 they ran my information without even a call to me about the deal. If I were Westway Ford, I would be embarrassed. Embarrassed because the "owner" of Westway Ford is a "face" in the Irving community. Showing up at High School Football games, holding events at the dealership, etc. I've written this review, I'll write another on google reviews and I'll be emailing the Texas Attorney Generals office to attempt an investigation into the way Westway Ford handles their finance department. By that I mean mishandles.

Tim & Penny Miller

8 de mar. de 2014

We have purchased our first very special lifted 2014 F-150 truck at Westway Ford. We were very pleased with the entire transaction and the outstanding treatment of the entire staff of the dealership. Ralph Cotnoir answered all our questions, never made us feel rushed or pressured about making a final decision to purchase our truck. Ralph had the capability of making us feel like we had been to his office and worked with him on several occasions before, when in fact it was our first time meeting him. He introduced us to the rest of his staff as though we were a member of his family and he was offering to help us make a super deal. Everyone we know will be recommended to visit Westway Ford and we would highly recommend they ask for Ralph Cotnoir. Ralph will offer a comfortable atmosphere and do all he can to make sure whatever vehicle they choose, when driving away they will feel they have gotten an exceptional deal on their automobile purchase.

John

6 de mar. de 2014

Unless you're at the mercy of a warranty don't get your car service here! !! Sure nice facility, but same slow techs and wait time is ridiculous. I go cause of proximty, but Grapevine Ford here I come.

Jon

4 de mar. de 2014

There are a ton of leftover 2013 F-150s on the market and I thought it was time to get a good deal on a new truck. Westway had a great selection; and I purchased a Platinum edition. Right from the start Corey was on point. He even stayed after the dealerships closing time, and long after we had bought the car to make sure we were pleased. Different from other experiences I have had, the Westway team walked me and my wife through every aspect of the car and covered every feature. They seemed as excited about me having a new car as I was. If you want a stress-free and enjoyable experience go see Corey.

Ford Explorer Owner

3 de mar. de 2014

My wife and I recently purchased a 2014 Ford Explorer from Westway Ford and glad we found them over the internet. If your in the market, look for the guys by name. They definitely make buying a joy!! Check out Cory Williams to find the car for you (great guy), D'lon Johnson to help finance (very knowledgeable), and Magan Lynch to see how to ride in style.

Johnny

27 de feb. de 2014

My second vehicle at this dealership. I came back because of the customer service here. If you guys are in the market for a Ford, look no further. Come see Cory Williams and his team and they will work with you. My first vehicle was a 2013 Taurus. Just got a 2014 mustang and will most likely come back for an explorer in the near future. Hands down, best dealership I have come across.

Marvin C

19 de feb. de 2014

I bought my new car from Westway Ford in December 2013. I spoke with Damon Pompa over the phone to let him know exactly what I wanted. He set everything up to perfection with no hassle. He almost had everything done before I showed up at the dealership. Upon arrival at Westway Ford I was greeted at the door met Damon in person, was shown where I could relax while waiting for some last minute details to my new car. Every person I met at Westway Ford was excellent. But Damon was my sales guy and he went above and beyond to make this one of the greatest car buying experiences I've ever had. I would definitely recommend Westway Ford and Damon Pompa for your next vehicle.

Disgruntled

16 de feb. de 2014

Don't contact this dealer via cars.com. They will keep calling you and calling you with no knowledge that you already spoke with them. I talked to the first person who called me and I went in to the dealership to look at the car. Then 5 more people called me over the following week to ask if I wanted to come in and see the vehicle I inquired about. They had no clue I had already been in.

Maria

10 de feb. de 2014

Bought F150 last weekend, it was a very straightforward deal and experience with everyone from the internet director to salesperson to finance. I would recommend this place to anyone who wants a no nonsense car buying experience. By researching online and talking to one or 2 dealers, we know exactly what we want including trims and even the stock # and the $ amount we want to spend to get it. When I called and I was connected to Daymon, I told him I don't have time to beat around the bush and we're ready to take a new truck home that day. I asked what's the lowest he can give me for the specific stock #. He gave me his lowest amount and when we arrived to the dealership and decided on moving forward with the transaction, he stood by the agreed amount without any newly revealed additional fees. Eddie Mesias, who showed us 2 vehicles, was good to work with. He is courteous, knowledgeable, patient, and not a high pressure salesman.

caya1422

7 de feb. de 2014

This guy had his sales man call me and call with a low price over and over. Once I went in the price changed and the sales man and other manager would not come around and let this ALI guy give me another price. Which was a lot more and was very rude about the whole deal.. bad way to do business. .thanks for wasting my time

Richmctx

30 de ene. de 2014

very disappoint I bought a truck from themand they told me that it was bumper to bumper warrantywhen I took the truck in for repairs they told me that the repairs were not covered pretty much lied to me I would not recommend this dealership I will never be back

Rhodes

28 de ene. de 2014

Bottom line, nothing else needs to be listed,,I let my wife,take my Ford 3/4 ton econoline van in for a oil change,,she called me while they were working on it,,and I told her to get them to check and see if its time to do the transmission filter and fluid change....My wife is clueless when it comes to doing tasks like these,,and spending my money..that's my problem,,but I think that the bill she brought home ,should be of interest to the general public,,remember now ,this was a oil change,, and a check to see if its time for the transmission maintenance,,,,, $269.00Now of course with out looking at any of my records,or even asking,,the transmission work was done,,,this program seems to operate on the ( if they don't ask,we won't tell ) it's something they can put on the ticket, and charge for...Then there is the ticket,that is so itemized it should have lines for going to the bathroom,having to bend over to pick up a tool,walking to the water fountain,taking a part out of the box,,,,it had check marks all over it,,,,So by all means you can trust "WESTWAY FORD" dealership to take care of your vehicle ,,I didn't buy my truck from them,,maybe that's why my oil change was so pricey

nigelsmith

7 de ene. de 2014

This was the best car buying experience I've had, so far! From the moment I walked in, I was greeted with a friendly smile and hello. They listened to what I was looking for, instead of just talking or trying to force something on me that I didn't want. Jesus and Ehab helped me to find the perfect car for my family. They love it. I live over 40 minutes from West Way, but because of the service I received I will gladly go back for my next car and to get service on my current one. If you are looking for a Ford and want the best car buying experience of your life, you have to go to West Way. Oh and the renovation is off the charts, too. I almost didn't want to leave.

Upset buyer

12 de dic. de 2013

I called on a Saturday morning to see if a car I had seen online was available. Devon answered, told me it was and that he would have it ready for me when I came. I set up an appointment and showed up ontime. I first want to point out that I drove out on the ice after a storm so the roads were very dangerous, I also did express this to Devon and told him I did not want to waste my time or his. He assured me the car was there and would be waiting for me. When I got there they could not locate the car. They tried to get me to fill out fincance paperwork BEFORE even showing me the car. While they were looking for the car they tried to get me to look at other cars. I was very clear to Devon and his manager that I only wanted to see the pilot and if they didn't have it not to waste another minute of my time. They came back after 37 minutes and told me the car was in the bay getting inspected. I asked why if they have had the car online for over two weeks and the manager gave me a horrible excuse about needing to wait until they fund a loan before they can touch the new trade ins. When he saw I didn't buy that they tried to give me a story about the car having a scratch on the fender. When I started asking them to explain the damages they said there was none. I went around in circles with the manager because I wouldn't buy into his excuses. They finally said the shop locked it and they had no access to it. This dealer is horrible. I see on past reviews this is not the first time they pull this stunt. I will never go there again.

Karen Allen

12 de dic. de 2013

We were searching for a specific vehicle for my husband online and came across what we were looking for at West Way Ford. They immediately contacted me about my inquiry and were so easy to deal with. Damon Pompa and Ralph Cotnoir were awesome! We live about 3 hours from their dealership and were on a tight time frame the day we drove over. They were very sensitive to our needs and had us in and out of the dealership in no time. I also want to point out something that really made an impression on us...they gave us a trade value by phone, agreed on a selling price and everything was ready to go when we arrived. Even though the vehicle was for my husband, they treated me with the utmost respect and had no problem dealing with me. As a woman, I know that is not always the case. Everybody at West Way Ford really seemed as though they valued us as customers! It was a great experience! They even checked to make sure we made it home safely:). I only wish they were located closer:). I will definitely refer business to them and can honestly say that we had the best car buying experience that we have ever had at West Way Ford ...and my husband will vouch for the fact that we have bought way too many cars over the years! Big thank to Damon, Ralph and everyone at the dealership!!!

Abanks75062

11 de dic. de 2013

JJ has gone over and above for me and is still so helpful even after he sold me my awesome car!! He deserves a promotion!!!

Pastor H.

11 de dic. de 2013

I looked online for a decent deal and found one from Westway Ford. I emailed them and they promptly called back and that's when I went into the showroom to see JJ Kinzbach! From the very beginning, he was really easy to work with, he went through all the options I can afford, and he actually sold me a car that was better than I expected which fit EXACTLY what I can afford. He really went out of his way to cater to me and to fit my financial needs. It was such an awesome experience that I have already told my family members to go directly to JJ and I also told my church friends all about him and Westway Ford. There's a reason why the cars that are posted on the internet get sold fast...It's because of people like JJ and his entire team who works really hard in getting you into the best car for you. This was one of the best experiences for me and I would do it over again 1,000 times over.

howardyoon

10 de dic. de 2013

They really care about the customer as I felt very cared for and attended to by JJ! He was so good and caring that I have told my whole family about him and even my church friends! I want everyone to experience the care and attention that I got from him!

Wade

19 de oct. de 2013

Damon was awesome and worked diligently to get me what I wanted. Went out of his way to assure me I was getting a fair deal.

RKerr

18 de oct. de 2013

Thanks to Damon Pompa I can truly say "I had fun buying a new car!" Wonderful experience from looking on the lot to driving off the dealership floor. Excellent service and friendly staff in all departments.

Melanie

17 de oct. de 2013

I recently purchased my 4th new vehicle from Westway Ford. This dealership will go above and beyond to make sure you are satisfied. At every purchase, I told them what vehicle I wanted, what I wanted for my trade and what payment I was looking for. Every time they have been able to make it happen. If you're in the market for a new/used vehicle stop by and see Damon Pompa. Best customer service you'll receive from any dealership.

Art - GEAUXTIGERS

17 de oct. de 2013

I just purchased my 5th vehicle from Westway Ford. It is always the same pleasant experience. I researched what I wanted on the internet and then contacted the internet manager. We made the deal on the phone for the truck. All I had to do was drive the car their that I was trading in so they could give me an estimated value for the trade in. The entire buying process took no more than 1-1/2 hours. I have used the same salesman for all 5 purchases and appreciate the attention he gives me when I call. I wouldn't think of going to any other Ford dealership in the DFW area. The service department is as good as it gets. I just took one of my vehicles their yesterday for an oil change and had no appointment and was out in less than an hour. Thanks Damon and Thanks Westway Ford

Eli

17 de oct. de 2013

I absolutely LOVE Westway Ford in Irving! I have been shopping with them for over 10 years! I still remember the first time I ever happened onto that lot back in 2003, the staff was amazing and I remember driving out of Westway like I was a super star. Since then, my family and myself have purchased at LEAST 10 cars from this amazing team. If you havent been on the lot in a while, it's DEF worth a trip up there. The renonovations to the building are AMAZING! Last time i was up there to have my tires balanced the associate who helped me even got me a carwash! The customer service and great deals are why I will keep coming back to Westway. Actually, I have an oilchange scheduled later this week! I wonder if 102.9 will be out there again? The staff always has something exciting going on...cant want to see what they are up to this time!

Shelby Gt 500 Buyer

16 de oct. de 2013

My husband and I have been in the market for a Shelby GT 500 for quite sometime, today 10/16/2013 at about 9:00am we were browsing on cars.com and came across one listed $62,659 by Westway Ford. I also went to the dealers website and confirmed that it was listed exactly the same.( We printed out the dealer and auto-trader ad) It had the Recaro Seats, SVT Track Package, Shakerpro System, and Navigation. Basically ALL of the options we are looking for. I called to check the availability of it and was told that it was on the showroom and that the price on the internet was correct and ask the salesman to confirm the features on the vehicle. I never was called back. So my husband called and spoke with Ernest. Ernest told him that it was available and that the price was correct, then I assume after the sales manager or whomever is over the Internet department realized is was an error lied and told us that the vehicle was sold. When two salesmen had already confirmed its availabitlity and that the price was correct. So after being extremely aggravated and getting the run around, I called and ask to speak to the General Manager who said his name was Ali. He then said the car was there and was still for sale and that he would sell the vehicle at a $1000 over MSRP I basically laughed and told him that I did not believe that was the proper way to run a business. He reassured me that he was getting the price corrected on the interenet, which was beside the point and offered no help or a possible resolution. I then called the corporate office and was asked if I had spoke with the General Manager, I said yes and told the lady Ali's name and once again I was lied to the actual General Manager is Barton Hankins. She gave me his direct number of course no answer, so I left a voice mail and still have not been called back. My husband and I are very serious buyers and were hoping to do business with Westway Ford, so far I am very displeased with the service I have received and I have not even stepped foot in the dealership. This is the exact reason why people hate dealing with car dealerships and the whole car buying experience in itself.

mccsumer7

11 de sep. de 2013

I purchased a used vehicle several months ago. There were some issues that needed attention and I am very pleased with Damon's effectiveness in addressing those issues. I have confidence that should any future issues arise they will be met efficiently.

shaldar

25 de jun. de 2013

JJ, Ali and Luke were extremely friendly and very helpful. They tried their best to understand my stand and get me my car of choice within the financial range I planned. Not only this, even after the deal was done they have been up-to-date with my post-purchase formalities and are in contact with me whenever I need them.

Joiesmom

21 de jun. de 2013

Whatever you do, do not go to this dealership. I recently bought two cars from them. The first car they would not give me my paper work after signing told me they would mail it to me. Then they asked me to resign it because they had a date wrong. They changed the amount on the car and charged me another 3000$ The second car they added 3 months on to the loan time to hide the extra 3000$ they charged me. There financing dept is excellent at manipulating the numbers and paper work to fool you. Now i cant get them to honer or cancel the warranty they charge us an extra 5000$ for. The cars are already falling apart, and the nothing electrical works properly. I cant even use the voice controls and the GPS sends me to dead ends and sometimes no where. This is the worst vehicle i have owned. I will never buy from any ford again!!

Keith

13 de jun. de 2013

I just bought my new F-150 from Westway and couldn't have been more pleased with the whole experience. Buying a vehicle is exhausting (for me anyway), but the folks I worked with and the new facilities made it comfortable for me to take my time the day I made the purchase. I sat in a lot of trucks and asked a lot of questions, and never felt like I was being upsold to a more expensive purchase. I even took some time to drive down to the Toyota lot down the road for some comparison, but it was impossible to beat the price that Westway had to offer. I don't plan on going back anytime soon because I'm going to drive my new F-150 into the ground (figuratively, of course). But when the time comes, I'll be going back to Westway for sure!

bdk005

8 de jun. de 2013

JJ handled all of my questions and set me up! the facility is really nice and I enjoyed the atmosphere. all the employees are super friendly and JJ made the experience of car buying so much easier! great guy!

dvalcourt76

8 de jun. de 2013

From the moment I arrived at Westway Ford, I was treated as a valuable customer. Due to past car buying experiences I was wary of what to expect. I was approached by salesperson JJ Kinzbach who made me feel very comfortable right from the beginning. I felt like I was sitting with a friend who was listening to what I needed not wanted. He was Fantastic from start to finish. He was very informative of all the different Ford models that they offered and gave me an extensive test drive on the first car I drove (ended up being the car I chose to lease). JJ was never too forward and never put pressure on me the entire time I was there. I felt extremely comfortable throughout this entire process with JJ and would definitely recommend to go see him if you are interested in leasing or buying Ford. The dealership overall has such a large selection of vehicles that this would be the place to go if you are looking to purchase or lease a Ford. Grade A service from the time I walked in through the time I walked out as well.

dspeedc

16 de may. de 2013

Had an horrible experience at westway ford Jose duran called me schedule an appt for me to come look at a car i was interested in. Whe i got there he was not available and had canceled my appt so the vehicle i was interested in was not processed or detailed. he would not speak to me and they stuck me with another sales person he also failed to contact me to tell me he had canceled it. i stay 30 miles away in another city. It was a waste of time and gas they wanted me to come back another day and drive another 60 miles total when it was ready. When i asked why it was canceled to another sales persn his response was jose thought i wasnt coming because i asked for pictures of the vehicle. Which i did not know that asking for pictures of a car ment to cancel an appt.This dealership is more worried about money thing looking for and putting the person in a car thats gone suit their needs and life style. They dont take the time to get to know the person. the first thing they say is what can i do to put you in this car today. or lets sign paperwork then we can talk about that. Everything is a pretty penny to them. Jose duran has no respect for customers and is very unprofessional even after this happen he never apologized or even spoke with me since. I should had read these reviews first i see a couple of people who had the same experience i did with jose duran.

Brockway1

16 de may. de 2013

My father had purchased a vehicle 2 weeks before he suddenly passed away. I had a list of minor items that needed to be done on the vehicle, most had been done. 2 months after my Dad's death I realized that we did not have the code to the door. I spoke with Harves Grammer, sevice manager, and he told me that the code would have been written on a business card. Harves went on to tell me that if I was unable to locate it he would help. I went to the service department and Harves was so polite. He spoke to someone that pulled the code up and he even went to my vehicle and changed it to something easy for me to remember. Then, he showed me how to work the buttons to lock and unlock all doors. He was so polite and never acted like I was bothering him. Westway Ford is lucky to have employees like Harvis Grammer!

meystingray

10 de may. de 2013

After a bad initial experience, Dan called and refunded me most of my money. I've heard storied about dealerships being overpriced, and I was afraid this place confirmed that, but Dan seemed very fair in resolving my problem.

tknierim

9 de may. de 2013

Great customer service and sales department! Zach was very helpful and the finance department also was great in explaining our options for warranties, payments, etc.

adcock31

8 de may. de 2013

Amazing dealership resulting in an amazing experience. All employees are very friendly and greet all customers they encounter warmly and makes sure they are being taken care of, but Stephanie, Ali, and Zachary were especially great. They all went above and beyond just going the extra mile to make sure their customers are happy and treated fairly. I look forward to visiting the dealership even for my maintenance checks because its such a comfortable and friendly place to be, a description not usually associated with car dealerships. Zachary is a fantastic salesperson and person. Very energetic and friendly, as well as knowledgable about the product. He never once tried to push the sale or make me feel like I was being forced into anything. He made sure I got the best price possible for what I wanted, and he made me feel that my satisfaction was more important than the sale for him. It was the best car buying experience I have ever had and I have already recommended him highly.

jkedslie

8 de may. de 2013

I recently began a search for a new 2013 Ford Explorer and contacted all known Ford dealers in the DFW area with my requirements. Upon reaching out to all these sites only a few responded, and even fewer with persistent, accurate and polite information. Anthony Johnson from Westway was the cream of the crop. He was very direct, polite, and responsive in all his communications. His offers were reasonable and below almost every other dealer in the area. He made the shopping experience pleasant and uncomplicated, and while I ultimately made my final purchase elsewhere because of a lower price, I would not hesitate to deal with Anthony again or recommend him to other customers. He's a consummate professional and doesn't play games. This is to be highly commended in a business where many are elusive, deceptive, or downright dishonest. Thanks again to Anthony Johnson for a pleasant and uncomplicated new vehicle shopping experience!

Jim

7 de may. de 2013

I have worked with Damon Pompa on several deals over the years..... He is easy to work with and gets you the fairest deal available ..... I have referred several friends to him and all have had a good experience working with him and the staff at Westway.

sazacmi

6 de may. de 2013

Wanted to commend Zach Barnes and the staff at Westway Ford (Irving, TX) for their outstanding internet sales response and on site customer service. They were professional & courteous. Although the highway in front of the dealership and dealership itself is under construction, the showroom was clean & inviting. Employees even stood at the dealership entrance to guide customers into the lot. Zach was prompt in his response to any inquiries and provided us with the professional service a customer should be afforded. This was heads and tails above the sales service we received at another Ford dealership which is closer to our home but after 3 visits we left, very unhappy (even after previously buying another car there). For our next Ford purchase our first visit will be at Westway. Thank you Zach.Luke walked us through the financial process as expeditiously as one can :) He answered our questions and responded to any questions we had in a professional manner.

marcjk44

4 de may. de 2013

This young man was amazing with getting me into my dream truck! He is a no non-sense, very posotive, professional salesman. I felt very comfortable from the begging to the end. I would send my family and friends to Zachry any day of the week!

Klressa

4 de may. de 2013

Zach was by far the best salesman I've ever met. He was courteous, personable and had my best interests in mind when helping me choose a vehicle. I'd definitely recommend Westway and ZACH!

jeffveytia

4 de may. de 2013

Zach was extremely friendly and professional. He got right down to business and listened to my needs and concerns. I was at another dealership earlier but felt like I was just a number to them. I am so glad I came to Westway Ford today. Zach is the #1 reason I purchased a vehicle today. Definitely ask for him if you are looking to purchase a new car.

Argel Flores

4 de may. de 2013

I find it hard to believe that there still people with integrity and morals in the car business but today I found a place that not only give you the best customer service but honors their word!

Frankiejedge

3 de may. de 2013

Great service and followed through with promises. Completely satisfied with Westway Ford. Omar was a great sales person and his boss Damon went the extra mile to make sure I was happy.

RaptorOwner

3 de may. de 2013

This dealership just finished it's rebuild and I was amazed with the new look. My sales person, Damon, was awesome. They have a new sales process so, I was able to see the invoice of my F-150 to guarantee my deal was great. Everything is brand new here and there's a vibe that's unmatched from the other 2 stores I went to. While you wait they have TVs everywhere, coffee that rivals Starbucks (might be Starbucks) and free ice cream. Definetly shop this place for your new car.

Fledge

3 de may. de 2013

I recently went to westway and purchase a new ford Edge. I met Omar When I requested some information from Westway. Omar was very upfront and Explained the pricing with the incentives from Ford. He was very helpful. The staff Was great and very friendly and fun. Thank you and I look forward to coming Back in a couple of years for another. The new building looks great.

summerbkaer

1 de may. de 2013

Zachary Barns provided me with outstanding customer service. He went above and beyond to insure that I was totally satisfied and provided me with the most wonderful sales service. He is a valuable asset to Westway Ford.

EddieRobleski

30 de abr. de 2013

JJ was my sale rep and he was great from start to finish, handled every question I had for him with no hesitation. Kept his word on all additional add ons for the vehicle and in my opinion a great asset for your sales team. Also taylor in quick lane was very on point as well getting my vehicle taken care of in a timely and profesional manor. My entire experience purchasing my first brand new vehicle was great and I will highly recomend west way ford and JJ Kinzbach.

jessmart

29 de abr. de 2013

I purchased my 2013 Ford Escape about 2 weeks ago. Zach was extremely friendly and did everything he possibly could to make sure that I was a satisfied customer. He was professional and down-to-earth all at the same time. He made sure we were as comforatable as possible throughout the process and offered us water/coffee and my girls some ice cream. He followed up with me by phone afterwards and assisted in getting me set up for window tint. Two weeks after the purchase, when I went in for the window tint appointment, he stopped by and checked up on me and my girls. I felt valued and appreciated. I will most definitely return to Westway Ford to purchase my next vehicle from Zach. Two other exceptional employees I would like to praise are Taylor and Harvis in Service. I went in for window tint on 4/27. Taylor was professional and frienldy, he made sure I was taken care of. Whatever the circumstances were, the tint was taking longer than usual so I waited quite a while, but Taylor and Harvis' attentiveness made the situation comfortable. Harvis went above and beyond and offered me and my 3 children hot dogs and chips, and brought us some water. I am amazed with the awesome customer service, cleanliness of the building. I love the decor, the snacks, coffee and play area. One of the managers brought donuts for the customers waiting. My vehicle was vacuumed and washed. It's those little details that have made me a Westway customer for life. I have recommended Westway Ford to some co-workers and showed off my new car (which they loved)! Thank you Westway staff!

Torr1618

29 de abr. de 2013

Omar Soto-Velasquez was very informative in showing me the Ford Fusion and Ford Taurus. It was clear to me the Fusion was a better fit for me. Definitely will recommend Omar and Westway Ford to friends and family!

marine51

25 de abr. de 2013

The service we received from the people at this dealer ship was outstanding . We went in looking at the new trucks . They did not beat around the bush when talking to them about finances or anything . We couldn't get in to a new one but they showed us a 2011 dodge Ram which they could put us in . We had dealt with another Ford dealership which we were drug along for over a week and then didn't put us in one . They didn't even offer a used vehicle . We decided to go ahead and look at Westway Ford and the service , friendliness and efficiency was great . We were in the truck the very next day . I have always done business with ford for almost 40 years and will continue . Thank you .

niki_11

19 de abr. de 2013

Buying a car is very intimidating for everyone, and being a first time buyer there were alot of number being thrown around, JJ explained everything I needed to know about the car and broke down exactly how the process would go. It was nice to know I wasnt being pushed into anything I didnt need or want, I got the car of my dreams and with out having to worry about a thing! Westway really is the way to go!

sir0808

19 de abr. de 2013

JJ was so polite, he really knew all the ins and outs of the car I just got! It was refreshing to see how easily accesable the managers were at their sales bar. I feel like I git the very best deal out there, for any one looking for a car co see JJ and Westway!

RRen

16 de abr. de 2013

I was interested in buying a car, setup an appointment to see the car and drove from Fort Worth to Irving. This was a 30 minute drive for me, cost me gas and Toll fees. When I arrived I was misled by the salesperson and only when I decided to walk out the door did they tell me the car I wanted had already been sold. The car is still posted on their website as available. Not once did the person who set up the appointment (Anthony) come out to apologize or bother to meet me face to face. That is a shady place with shady business practices. I would never buy from them or recommend them to anyone.

JDavidsonUSMC07

28 de mar. de 2013

I would highly recommend Westway Ford to anyone looking for excellent customer service and especially recommend the associates that helped me with purchasing a new vehicle. They went above and beyond what I'm sure they are asked to do on a daily basis to make sure that I was completely satisfied with the purchase of my new truck. Also I was very pleased with the commitment they had to make sure I got the best possible financing. So again I would highly recommend that you look into Westway Ford before you purchase a new vehicle from anyone else.

Kwill023

7 de mar. de 2013

First, the all new Westway Way Ford Dealership buildings are absolutely amazing! brand new, and fresh buildings and atmosphere makes this dealership a must visit for a brand new Ford vehicle. From walking in and being greeted by the most friendliest and courteous receptionists, to meeting with my sales consultant JJ Kinzbach...I felt at ease with my buying experience. JJ was very professional, knowledgable, and absolutely courteous to what my needs were in a Ford vehicle. We test drove a couple of vehicle, and the only difficult decision I had to make was which vehicle I wanted..considering this Westway Ford dealership gave me rock bottom pricing figures from the get go to make this a no haggling experience. Without JJ and his sales experience there could have been potential for a difficult buying experience. Gladly appreciate Westway Ford and their management teams, and JJ for going the extra mile to ensure I was a happy customer. Can't wait to buy my next Ford he at Westway Ford.

qaravi

15 de ene. de 2013

I went for 15K service, after the service i found a warning light on my dash board. when i asked about it they said there may be some issue with the crank shaft etc. and when i asked how long will it take to figure out correctly then the guys said it will take 2 or 3 days. This is insane.Before giving the car i did not see that warning sign,but after the service i started seeing. and the staff had no idea of what it is and he is not able to guide me correctly.i am not at al happy with this, not knowing what to do got my car back. I dont know now what will happen. I did gave call to the Service director, all the time it went to VM. Writing this feedback at least they will take care of other customers.

Pearash18

8 de ene. de 2013

While my initial visit to Westway Ford was a pleasant experience, I've found the dealership to be quite unprofessional as well as extremely negligent since. When dealing with a Mr. Soto, I was asked if I'd like to add the extended dealership warranty, which I declined, and continued to sign papers accordingly. Upon making sure my loan was in order just a couple days after this meeting with the finance department, I'd found that the dealership did in fact add almost $2,000 on to my loan for the same warranty I'd very clearly declined. This being over two months ago, I've traveled over 30 miles three separate times in order to complete the papers to, yet again, decline the warranty. It still has not been taken off my loan, and no one, including the general manager, is willing to speak with me about the issue. I am extremely disappointed with the dealership and well past the last straw with them.

dotson24

19 de dic. de 2012

Just wanted to say it was a good experience working with Dion Johnson and my sales rep Sedrick, They really worked with me if anyone need to buy a car please and I do say please go see Sedrick and Dion they work hard in getting you done.

DavidLandgren

1 de dic. de 2012

thank you for giving me a call and making it right and finally agreeing to have some integerty and keeping your word on putting the spoiler on the car.

No low balling please

9 de nov. de 2012

I sent an email to the internet manager there stating a specific car (vin# included) and requested a monthly payment and terms on a lease. He responded to me with a price (pending my credit approval and trade in). So, I went to dealership and my credit was excellent. He asked if they lease me this car with x amount of monthly payment, with x amount for my trade in, can we do business today. I agreed and signed form (same price as I was quoted via email). In comes the sales manager (different person) and tells me that this OEM does not lease this new body style car and tried to get me to purchase it with an outrageous price. They lied to me about OEM not leasing this car since after I left there, I read postings on a forum from other people who have leased this "new body style" car. They low-balled me on pricing and sales manager did not explain to me why they sent me and email telling me they will lease me this car with x amount of monthly payments. I cant believe they would blatantly lie to me in written form (email). I will not shop here again, and wont recommend this place.

Aconsumer

2 de nov. de 2012

I gave this rating because I was lied to and my time was wasted going to this dealership. I actually don't even think this posting will even get posted on their site, but I will write what my experience was anyway. When I state specific detail on which vehicle, pricing and terms I want, I would expect an honest answer back. But, what I was given was low-ball pricing in which I was trying to avoid by giving these so-called salesmen very specific information and I was given very specific pricing information back via email before I came in. But, once I came in, pricing was outrageously different from what they initially told me. If I was told the truth in the beginning, I would have possibly done some business with westway. But, with the outright lies and knowingly knew they weren't going to be able to give me the pricing they said they could, I will not recommend this place. Maybe Westway does have honest salesmen there, but you Nick Fikes just ruined some of the business they could have in the future if anyone reads this posting and know what goes on there. Hopefully, one day you Nick Fikes and Anthony can learn what integrity and honesty is.

NMtexas

21 de oct. de 2012

I drove 6hours to this dealership from NM. I was promised a deal in writing on email from Jose Duran. I got there Jose disappeared and I was stuck with another guy. I was already approved through my bank. You would think that would be a plus for them, but first thing a manager told me he didnt know why Jose Duran quoted me such a cheap price. Then they proceeded to charge me extra for factory tint that they said they put on $399.00 then a spray on clear coat and something else for about another 1700.00. Which is a load of crap! So beware!! They came back about 4 other times and everytime they said they could not do business with me unless I finance through Ford.. A manager had me sign their little paper to agree to a price left the table another guy comes back and says he has a problem with that deal, once again after an agreemen was made said unless I finance through Ford. Then he said " well you did pass other dealers along your way right".. We left and I would be very scared to deal with these people!! They are out right crooks !!!

thomas

19 de oct. de 2012

The people at westlake were relly great, They went out of their way to see that I received the car that I wanted.

swoodward12

15 de oct. de 2012

I purchased a pre-owned vehicle with their "Premium" 3-year warranty. I never received any information whatsoever on what the warranty covered. I also never received any paperwork even showing that I purchased the vehicle. I have made numerous attempts to receive answers to my questions and concerns. I have received NOTHING in return. Everyone I have contacted has made nothing but empty promises to me. I will not ever buy another vehicle from this dealership, nor, will I give any type of good review to it. I will do all I can to discourage anybody, and everybody I know and come in contact with to stay away from this dealership. They simply do not care about their customers. I am living proof of this. This is the absolute WORST DEALERSHIP I've ever encountered. STAY AWAY FROM THIS DEALERSHIP!!!

Straight Guy

28 de ago. de 2012

Had a specific used car in mind that was advertised but no longer listed on their website. I called ahead and confirmed twice with the sales by giving him the model specifics including year, mileage, color, etc. "Yes, it's still available. I'm looking at it right now..." was the reply. When I got to the dealership an hour later, he immediately tried to show me a totally different car. I simply can't trust them even if I see a car I like. Other dealerships I visited were honest when I called ahead.

hensonds

23 de ago. de 2012

Very unprofessional! I was coming home from active duty in the military and paid $500 for them to hold a truck for me. They were less than cooperative and I had an appointment to make the purchase, they could not find the keys and had not fixed a scratch that they said they would. I gave them until the next day at 12:30pm and they did not call me until 4pm. Then they said they did the best they could. I decided I would shop else where and they are not willing to refund my deposit. I would not recommend this dealership. Go to Rockwall Ford, ask for Davy Jones. Very professional and easy to work with.

texruss

5 de ago. de 2012

My experience is almost identical to rayir. Westway Ford in Irving had a $56,000 Expedition EL listed and we drove from Abilene to Irving to see it. In excellent traffic this is about a 2.5 hour drive.Called them 30 minutes before arriving and they said yes,it is here. When we arrived after surviving horrible traffic and a major car pileup ahead of us, they show me the sticker for another Expedition and say the one I wanted has been suddenly sold. This despite the Internet listing showing it as Newly Listed.Twelve hours later back in Abilene the listing is still on the Internet. I was very civil to the three employees who apologized to me, but that didn't help correct a horrendous waste of my time and money.

sportsjock

2 de ago. de 2012

Westway Ford was a great choice, from the customer services to all all involved in putting me in a new car everyone was excellent. Westway Ford all the way!

Harley

2 de ago. de 2012

Had my truck worked on at Westway Ford. My advisor, Harvis Grammer was great. He kept me informed about the repair and made me feel comfortable about the whole process. Great customer service !!

EagleFlier

31 de jul. de 2012

The last day of June 2012, my wife and I looked at several 2013 Mustang convertibles which we located in our local area using Cars.com. Westway Ford in Irving was the first place we stopped and Bill Utter Ford in Denton was the last. The sales manager at Westway was very interested in selling his new 2013 Mustand convertible that day. The final negotiated price offered by Westway was significantly reduced in order to obtain a sale on that last day of the month. However, we wanted to look at more than just one car before we made our final purchase, so we left Westway mid afternoon with the option to return the same day and buy their car for the negotiated price. Our stay at Westway took longer than we anticipated and our overall experience at Westway Ford was that they wanted to control the customer. They did a good job of selling their product. We found the car we liked best at another dealer and did not return to Westway. We might have purchased the Westway car if it had been equipped with the Premium package like the one we bought later that day, since Irving is closer to our home than Denton.

Willow

25 de jul. de 2012

My husband and I bought a brand new 2012 car from Westway March 2012. We live about 2 hrs away and when called they listened and had exactly what we were looking for which was fully loaded with all the bells and whistles. When we arrived they had the car up front and ready to take on a test drive. There were no games and the price was even better then what we were quoted on the phone. They new exactly where I wanted my payments and came in under that. We have had bad experiences with dealerships closer to home and Westway came highly recommended. We worked mainly with Jose and Candido. They were on the ball and treated us like we were family. Even the boss man himself came out to meet and greet us. Everything they said they would do, they did. They delivered as promised and on time. They were not pushy or demanding, like some of the dealerships closer to home. We took our time and it only took a couple hours to wrap it all up. Everything from start to finish went smoothly and hassle-free, which for me is a huge plus. We have recommended them to family and friends who have purchased vehicles from them as well. We will return in the future and purchase from this dealership again. Super friendly and helpful staff from when you walk in til the time you leave. Thanks for treating us like one of the family.

suckmelyer

9 de jul. de 2012

looked at a ford ranger on saturday, salesman came down to 4500.00 then said, let me clean it up since we just got it in and can you come back on Monday? I agreed to come back on Monday. I came back on Monday, he "had to leave" told me his boss would help me. A "bozo" came out and introduced himself then promptly started at 6995.00 I told him about the 4500 and he laughed and said, "sometimes we quote you a low price just to get you to come back." I told them what I thought about lying and thier deceitful practices. This place and its people are suck will NOT go back!! Lied to get me to come back!! gee, I wonder why used car salespeople get a bad rap? jerks!!!!!!!!!!!!! I believe the sales persons name is fake also.

tomw1948

22 de jun. de 2012

This was my first experience with Westway Ford and I can honestly say that they were honest with me, very courteous, and the lowest price of all the dealerships I visited. Their sales ads were not "come-ons" as I expected but they did in fact "do what they said they would do". Vincent Morris did an excellent job and I would recommend him to anyone wanting to buy a new ford product.

jena032375

28 de may. de 2012

Omar and Ricky went out of their way to make sure that my mom and the van that we purchased for her was all taken care of. We appreciate them and their hard work!

clmowrey

18 de may. de 2012

I purchased a 2006 Ford Freestyle during the winter and upon test driving, the rep and I sensed that the AC wasn't working properly. The rep felt the problem was simply freon and assured me he would get it charged and there would be no further problems. About a month later (still in winter) there was a warm day and it became apparent that there was still a problem and upon checking online found that this year and model did have the problem I was having with other owners. I took the car back in and they "fixed" it by replacing a part. Now we got in to May and 90 degree heat... boy o boy... AC was not functioning properly and even blew warm air when sitting at lights and in stop and go traffic. Fearing due to the timeframe I would be rejected by the dealership, I contacted Damon Pompa who immediately assured me all would be made right. He had Mike Davis (over service) take personal responsibility for the service of my vehicle and Rodney Rogers repaired it (for sure this time) and now the AC works beautifully. This was not an inexpensive repair but they gave me no flack about it and completed the repairs at no cost to me. I have the peace of mind knowing I will go through the Texas heat in comfort. Thank you Westway for a pleasant experience and for making good on your promise!

adissatisfiedcustomer

18 de may. de 2012

Brought my 2010 Ford Fusion Hybird in for zatek service. Very disappointed in end result and damage to my car. Picked up my car with wax residue left on car, wax on platic/vinyl parts and circular scratches from one headlight across front grill to the other headlight. Contacted Westway For, Mike Davis in person, via email and telephone no response from Mike for over three weeks although he stated he would contact me with 48 hours with an answer.

levicd

17 de may. de 2012

Daniel Dallas was very helpful, informative, not too pushy, and made sure we got in the vehicle we picked.Very pleased with our service will definitely be going back to Mr. Dallas for future purchases.

my09ultra

3 de may. de 2012

Once again, Harvis and staff delivered after I had to rescheduled. They deserve a world class office. I see your under construction - I hope for them!

rayir

24 de abr. de 2012

Did an internet search on a Friday and found a Focus I was interested in. Sent inquiry and asked if car is physically on lot, can you physically put your hand on it. Yes was the reply and we have high respect for our customers. Good was my reply as my experience so far with dealerships is they advertise cars they do not have. Not here was the response. Good was my reply and I will come in on Sat afternoon. See you then was their reply. Saturday, I called Kris and asked if car is still there and can you see it. Yes was his reply. Good I am on my way in. After 30 minutes I arrive and guess what. SOmehow this car sold within the last 30 minutes. Yea, right. Wasted my time and gas money. If it just sold, then show me the contract with that date of sale. I didn't hestitate to jump back in my car and leave as quickly as I could.After getting the same treatment from other Ford dealers, I posted a customer complaint at Ford Inc. Only to find out that they are impotent when it comes to governing how their representatives represent them.

fordbuyer0124

17 de abr. de 2012

With bad credit, vince worked with me and gave me a great deal that I couldn't get anywhere else. Gave me enough for my trade so I could easily afford the payment no problem.

kellywall

11 de abr. de 2012

I wanted more money for my trade than other dealership was giving me and Trey helped me get more and gave me a GREAT price on a focus. Very friendly and easy to work with.

Domino24

11 de abr. de 2012

We were so happy with our salesman Daniel Dallas. He was professional and we were given the best price on our new Escape. I would recommend Westway Ford to everyone in Texas. We will be back for our next vehicle

abusedbuyer

3 de abr. de 2012

NOWAY FORD, they back dated contract, added down payment to contract as additional fees, sd temporary cosigners without it on the contract,and make a terrible experience in buying a car.REPEAT, do your self a favor, Walk if not RUN to Don Davis Ford or Grand Prairie Ford or any other Ford Dealer in the Metroplex. DO NOT BUY FROM THIS DEALER.

upsetcarbuyerdallas

2 de abr. de 2012

I set up an appointment to come look at a used car and drove all the way out there only to find out that it was sold. Thats ok...mistakes happen. What doesn't make sense to me is that I was made to wait 20 mins while they tried to figure out what happened to the car and then walked around the lot to look for the car. What really annoys me about the whole visit is that the salesperson wasn't honest with me about the car not being there. He walked me around the lot and then showed me another similar model in a ugly color when we couldn't find the car I came to look at. I believe he knew ahead of time that the car wasn't there and was just trying to show me some ugly car to try and get me to buy it instead of what I really came to see. All of this could have been avoided but what really drives me crazy is that someone working for the company CALLED ME TO CONFIRM I WAS COMING TO SEE THE CAR and then when I showed up I get jerked around while they try to sell me something else. Thanks for wasting my time.

Bigtruck21

28 de mar. de 2012

I had been working with David Murphy for several days. I knew the exact vehicle I wanted and it was a very hard find. David was very helpful and patient with my request helpIng me get the exact vehicle I was looking for. Thanks to the Westway Ford team I am now diving he vehicle of my dreams. Thanks for every thing Westway you guys make it happen.

Gostang

28 de mar. de 2012

I would recommend west way ford to al my friends and family. It was a very easy and hassle free experience. Very friendly and made me feel part of the family. GO WESTWAY

Candy129

28 de mar. de 2012

Jeff is a very ethuastic and charismatic person really made me feel at home and apart of the family at Westway Ford. I was worried that the deal we spoke about would change when I arrived but it didn't he kept his word and made it a hassle free experince most definetly will be sending my family and friends to see him.

Epicford

28 de mar. de 2012

I just purchased a new vehicle at Westway Ford, a sweet little Ford Focus and I love my car. I was greeted my a gentlemen named nick tickets. The made the entire experience easy, quick and fun. I will recommend everybody I know to westway for their vehicle purchase. Great job west way.

chucknose

26 de mar. de 2012

I went there to purchase a vehicle. I made a appointment and cancelled but rescheduled. I went to the dealership only to find the vehicle sold. One of the sales rep was was trying to get pertinent information or more or less badgering me instead of treating me accordingly. They wanted me to hang around and put me in a vehilce so I left. I received a phone call from the original sales rep and he and his sales manager told me to come back. I had other obligations to take care of. So I went to Grapevine Ford where the staff knows how to allow people to be a customer. The sales manager called me and assured me that they could have me in a similar vehicle. So I traveled out of my way some 40 miles just to sit in the dealership 10 minutes before closing and the sale rep claimed that it was some issues. I think that they waisted my time and I wasnt given a legitmate reason. I did buy from Grapevine Ford so - Westway, you guys need to take notes on how to treat people from Grapevine Ford and I hate the fact that I even went there and I assured my counterparts to never go to that substandard dealership.

cool01

19 de mar. de 2012

I TOLD THEM EVERYTHING ABOUT MY SITUATION AND I WAS IN A NEGATIVE EQUITY POSITION WHEN I WENT TO THEM 1 MONTH AGO. I RECEIVED A CALL FROM WESTWAY FORD ON WEDNESDAY THE 14 DAY OF MARCH, THEY SAID WE HAVE GREAT REBATES AND WE CAN GET YOU APPROVED NO PROBLEM PLEASE COME SEE US AGAIN, WELL GUESS WHAT WHEN I GET THEIR AFTER ALL OF THE WAITING AND PICKING OUT A CAR THEY SAID WE COULD NOT GET YOU APPROVE. I SPOKE TO NICK AND DAMION AND EXPRESSED MY DISSAPOINTMENT WHY DID THEY HAVE TO CALL ME BACK AND MAKE ME GO THROUGH ALL OF THIS AGAIN. I WAS HONEST FROM THE START ABOUT ALL OF MY INFORMATION AND THEY DID NOT RETURN THE SAME COURTESY TO ME, NOTHING BUT LIES

levimrussell

22 de feb. de 2012

I bought a truck that had check engine light on. I told them I would not take possession of it till it was serviced and light turned off. They agreed. Everyday I had to call to check on the status of my truck. I was always told they were gonna go check on it and call me back. I never got a return call for any of my inquiries. This has gone on daily for a week. Finally they say they are not gonna fix the truck cause it will cost them too much money. I drove all the way over there again. I asked for my money back and they agreed. They said they hadnt put my check through. After waiting for awhile they informed me they would mail my check back to me this week. The very next day they cashed my check!! So they have my money and still have the truck and still won't return phone calls.

Unhappy Customer

22 de feb. de 2012

I was in the market for a used SUV, I found just what I was looking for at the right price at Westway Ford. I called before goig out which was about 30-40 minutes of diving. I made an appointement the day before and called on the scheduled day to confirm our appointment and to make sure that they still had the car, this was a Saturday. Arrived at the dealership and the saleman could not see me, so I spoke to someone else. I wanted to test drive the car and they were waiting for someone to put gas into it. So I view everything else but actually pulling off the lot in fear of running out of gas. So we went back into the office and proceeded to fill out an application while waiting on the gas. I told them since it would be a while for both I would run my errands and come back in a few hours. Needless to say they stated that they had sold the car 30 minutes after I left and did not notify me. The sales rep. said that he was in the process of taking another SUV in that I would like much better, and he would let me know later that day. I called later he had not completed the deal as of yet. Called back Monday same answer, called back Tuesday same answer, called back Wednesday and ask for someone else to see if the original car was there they said yes its been there for about 2 weeks, called back Thursday had someone else to look they told me the same thing as Wednesday salesman. So finally I got the original person on the phone and I told him how he was wrong for dragging me on, he stated that the car was sold and they had to bring it back because their financing was not approved. Finally got to the bottom of it, I got approve for a little less than the sales price was, however no one ever called me to see if I could put any more money down or maybe to see if they could negotiate on the price. My teenage child was with me and said Mom car salesman really do lie!!!!!RUN FROM THIS DEALERSHIP!!!!!!

megberg

12 de feb. de 2012

Don't darken the doorway of this dealership. We called to ask about a vehicle, were given all the information, and told Omar we were coming in to look at it. We got a babysitter, drove across town (fighting horrendous traffic in Grapevine) and arrived only to find the car had been (gasp) sold just a few hours earlier. Really? We had just called two hours ago.Of course, Omar preceded to attempt to talk us into financing some different cars that were several thousand dollars over our budget. As we angrily walked out of the dealership, we were met by another customer in the parking lot who had experienced the same thing.We were so put off by the blatant lies of the Westway Ford employees that on our way home, we called back to ask about the same vehicle. AGAIN, they lied to us and said, "Oh yes, the vehicle is here, come take a look." Bait and switch, bait and switch, bait and switch. This is no way to treat customers.These guys are unethical liars and I wouldn't do business with them if they tried to give me a free car. Stay away.

Shea Woodall

2 de feb. de 2012

Jose Duran was great. Not a pushy salesman, just to the point trying to make the deal work. The sales manager was questionable at first but came through in the end.

tduff01

29 de ene. de 2012

They were very kind, courteous, and very knowledgeable. Went up and beyond their duties to ensure that my wife and I were satisfied with the Ford product that we purchased.

cort2126

23 de ene. de 2012

Thanks to Damon Pompa, my husband and I are very pleased customers of Westway Ford. He did a great job in making sure we were happy and satisfied with our purchase.

stefaniea08

11 de ene. de 2012

I had a great experience at Westway ford, Mr. Duran made it fun and easy for me to get a car....He was very helpful and gave me a great price. I was so pleased i referred family and friends to Mr. Duran and they all got great service and a great price on their vehicle from him....They are still pleased with their vehicle. I will continue to referral more people to Mr. Duran.

MyronTate

28 de dic. de 2011

Everything was smooth and easy. Damon and Chris were business oriented and trusted that I would come through as I said I would. The price was excellent, and well worth the 5 hour drive to purchase.

Houston_Customer

22 de dic. de 2011

I live in the Houston area and was having a very bad experience with a local Houston dealer. They sent me an internet quote on the exact car I was looking for but when I got there, they didn't have the car. The quote even turned out to be bogus (a "mistake"). To try to keep my business, they located the exact car in Dallas and said they would it get it for me. That was Saturday. On Monday he said they were working on it. On Tuesday morning, they were ironing out details and would have it in Houston Tuesday night. At 5:00pm on Tuesday, he called to say the Dallas area dealer sold the car. Three days wasted. I was buying it as a surprise for my son who was coming home on Thursday. I wasn't happy and made that clear. I knew the Dallas dealership was Westway Ford and called them at 6pm Tuesday night to find out what went wrong. I asked for a manager and got Damon Pompa. I explained the situation to Damon who located the car in his inventory and said it hadn't been sold at all. He said he would be happy to sell it to me and immediately agreed on the price.And how do you take delivery of a car that's 250 miles away? Damon made that easy as well. Vince drove it down to Houston the next day at no cost to me. We met in a hotel parking lot near the airport where Vince had the vehicle in "car show presentation" format when we drove up. He reviewed the features and we completed the paperwork. Vince got on an airplane back back to Dallas and I had the car I wanted in my driveway by 4pm Wednesday. Less than one day start to finish. That's fantastic customer service. Many thanks to Damon and Vince and everyone else at Westway Ford. Even from Houston, they will get my business on my next new Ford.

Small SUV Searcher

21 de dic. de 2011

I found a car with this company that I was very interested in getting more information on. It was one of my favorite cars, with a price right in my budget! I sent a request to have some pictures sent to my email, since there were none posted. They called me around 30 minutes later to verify my email and tell me that they will send me the photos. I check back the next day and I still have no photos (Still wondering if I'm going to get them?). Afraid they may have sold the car, I get back on the website to find out that they didn't sell it, no, they raised the price by a couple of thousand dollars! No longer interested at all. Based on this, and the other reviews I've read about showing up to the dealership and the car being gone, I'm definitely looking to buy from a more reliable place.

vrgoynes777

18 de dic. de 2011

I have given the rating great or good because I am a returning customer from 2006 and I felt that Westway Ford treated me with respect and honesty. And they have taken care of me during a time of need. Thank you for great service Westway Ford. Keep up the good work.

westwayphil

18 de dic. de 2011

I have purchased roughly 30 new vehicles in my lifetime and I have to tell you, this was by far,the easiest, most relaxing experience I have ever had when buying a new vehicle. From my first contact via the internet, through the final signing of the financial documents, my wife and I were treated with the utmost respect and professionalism. I told Chris in my first email what I was looking for and what I had to work with and at that point he put me in contact with Damon. The two of them were a pleasure to work with. Once we got through the preliminaries and I went to the Dealership, Damon literally met us at the front door and the complete transaction went as smooth as glass. They had the vehicles that we had spoken about all in one area and there was no haggeling back and forth on price. They did exactly what they told me they could do and there was no attempt at pushing other vehicles or options on us. When we got to the financial department, the gentleman that helped us went out of his way to make the transaction quick and painless. I would like him to get a mention here but I can't recall his name. I do remember us discussing motorcycle racing at Laguna Seca in Northern California if this helps to recognize him for his great work.When we were ready to leave, Chris went over our new vehicle with a fine toothed comb and explained to us in detail how everything worked. The new technology in these new Fords is incredible and Chris even took the time to sync me and my wife's phone to the new vehicle for us.Buying a new vehicle for me, probably ranks right up there with eating canned spinach, which I hate with a passion. I have had some horrendous and uncomfortable experiences in the past when buying a new vehicle and it shouldn't be that way. It should be an exciting and happy experience and I can tell you, when I get ready to buy my next vehicle,Damon and Chris at Westway Ford will be the first people I contact.Phil

MARTIN1211

17 de dic. de 2011

Westway Ford has given me an entirely new outlook on purchasing a vehicle. I was very gaurded and uneasy at first, having had bad experiencs with other dealerships before like I'm sure other pople have had, I was nervous to say the least. I did my research and when I came in to look at the vehicle I was very surprised at the relaxed atmoshpere and the friendly staff. I found exactly what I wanted and Mr.Pompa gave me a very fair deal, the entire process was as easy as anyone could hope for. I will be purchasing another vehicle soon and can not wait to recommend this dealership to my friends and family!

Princessofdallas

17 de dic. de 2011

Westway Ford went far and beyond to make a deal work for me. They promised me that I would be in and out within a couple of hours and I was gone driving my new Ford Mustang in about one hour and half. Thank you Damon and Candido for all your help. I will send more of my friends and family to you.

paddler_3

17 de dic. de 2011

Terrific experience! The whole dealership was very accommodating, led by Damon and his team. When I trade in my vehicle next time, I will certainly come back here first. They've earned my business.

bgrist

17 de dic. de 2011

Let me start off by saying I am not an easy customer to deal with. I take my time, I do my research, and I'm never rushed into a decision. I also used to sell cars, so I'm very wary of the "sales pitch" and of the games that salesmen try to play. To put it plainly, I'm a nightmare to deal with from a car salesman's perspective. With all of that being said, I have never been dealt with in such a friendly, respectful manner as I was with Westway Ford. Damon and Nick listened to what I was looking for, helped me to find it, and made sure that I was comfortable with it throughout the process. From the time that I first started looking for a new truck and contacted Westway to the time that I drove off the lot with my purchase was over 1 month (like I said, I take my time). Throughout that time, I exchanged about 50 - 75 e-mails with Damon and Nick. Not exactly an ideal sale for any salesman, but nevertheless, I was never pressured to buy something that I did not want, nor did they express any frustration.Ultimately, I decided that I was going to go with a Certified Pre-Owned vehicle instead of the new vehicle that I had been looking at. Nick and Damon were quick to help locate a vehicle that matched what I was looking for and brought it to their dealership for me to test drive. I ended up buying the CPO truck and have been extremely happy.I would highly recommend Westway Ford (and in particular Damon Pompa and Nick Fikes) if you are in the market for a new or used vehicle.

samuel564

15 de dic. de 2011

Our experience at Westway Ford was a great one! It only took two hours to complete the sale. Their financing got us the best deal availble which was great! Their sales people and financing department were great! Would highly recommend!

johnsonleahj

15 de dic. de 2011

My husband and I had never purchased a vehicle before. We were both pretty nervous about the process. Damon helped put all of our concerns to rest! He helped us to find a Pre-Owned vehicle that met or needs and fit into our budget! We love our car! And I would recommend Westway and Damon to anyone, whether they know what they are looking for, or have never darkened the door of a dealership! Thanks!

rwilkins4484

15 de dic. de 2011

Damon was very helpful, courteous and well informed about his products. I was treated in a professional manner and had my questions answered honestly and in a direct manner.

Rich972

15 de dic. de 2011

I couldn't get my car started one Saturday morning. I called one Ford dealership and they offered to look at sometime Monday. I called Westway Ford next and had a wonderful soul walk through with me on the phone a few trouble shooting ideas. I managed to get my car started and wasn't stranded for a weekend. Westway Ford is now my service center!I've been in since for a battery replacement (seperate issue) and Steve was wonderful. I highly recommend Westway and Steve.

JimmyLee1972

14 de dic. de 2011

Over the Thanksgiving holiday week I got my first oil change and service at 5000 miles, I was in the door quickly and they immediatley started on my car while I talked to the new car salesman I had previously dealt with. The car was done in a very short time and ready for me to pick up. Very professional people there at the service department, I have bought 2 cars there and was about to buy a third one but the deal didn't go through because of financial reasons.

MrMagus

14 de dic. de 2011

I helped my son shop for a new truck this summer and contacted Damon for assistance. He had several models in stock and made sure that we knew exactly what the options were and the pricing differences were and the approximate price for my sons trade in. In the end, we got a great price and great experience and would highly recommend this dealership to anyone.

Customer2011

11 de dic. de 2011

I found a vehicle I was interested in on the Westway Ford Used lot. Emailed the dealership and the call back to set up the test drive was prompt. I scheduled the test drive that night (2 hours later), drove the 30 minutes to the dealership and even received a confirmation to my appointment 15 minutes before arriving. Was promptly greeted and ONLY then was I informed that the vehicle I was interested in was not available. In which, they preceded to persuade me to look at others on the lot. I knew what I wanted and if it was "Pending" and/or wasn't available for a test drive, I should've been informed before making the drive. Also, my sales person was constantly having to check with his Manager for everything!! I've bought a few new/used cars before and have been shopping for awhile, these are completely unacceptable and shady tactics that thankfully, no other dealers I've encountered are using! Judging by the last review, this is not a first time ordeal.. Honesty is always the best policy and Westway needs to practice it.

tamarak

10 de dic. de 2011

I was very pleased with how quickly Nick responded to my e-mail inquiries and was impressed with the entire buying process from test driving to finance. I am also very happy with my new Focus!!!!!

skitravel

10 de dic. de 2011

This is the first time that I have ever purchased a Ford vehicle and I was very pleased with the knowledgeable sales team. Thank you Westway Ford for providing a great buying experience.

zeus12

10 de dic. de 2011

I just purchased a new Edge and had a great experience at Westway Ford. I have bought many cars over the years and this was by far the best buying experience. I really appreciate the great customer service provided by this dealership.

Krs1246

10 de dic. de 2011

Excellent customer service! Thank you to Damon and Nick for making the buying experience a good one. II will definitely recommend Westway to everyone I know.

TRZS2002

10 de dic. de 2011

My visit to Westway Ford for service was the easiest and most pleasant visit I have ever had at a dealership. Everyone I came in contact with went the extra mile to make sure I was happy and my car was fixed properly. They did a free inspection of my car, checked my antifreeze, filled my washer fluid, fixed my low tire light, changed my oil and filter, rotated my tires and washed my car. All in less than one hour. Service was excellent, employees were excellent and I left knowing my car was throughly inspected. It gave me a real peace of mind. THANK YOU WESTWAY FORD!!!!

GK711

10 de dic. de 2011

Had radiator replaced picked up a gallon low of fluid & mechanic left all tools under the hood.Returned to dealer to have it checked out their excuse was air bubble. The overflow tank was dry they topped it off with water no antifreeze now I have a risk of that freezing and breaking that. No explaination of why the tools were under the hood. Then they let me stand there for 30 minutes before they would give me my keys that was punishment I guess.

thomasluvonia

10 de dic. de 2011

I enjoyed my sale experience so much I came back and purchased a 2nd vehicle. Thanks guys for treating me like family and being so helpful when I am confused about the services needed on my vehicles.The best dealership in all of Texas! Christie Thomas

msartor

9 de dic. de 2011

My visit to Westway Ford could not have been any better. All personell was extremely friendly and helpful. The work was completed quickly and expertly. While I was at the dealership, I observed other employees assisting others who were there to get their vehicles service. One young, spanish, employee which was shuttling cars back and forth, was extremely impressive. He was very polite, opening doors for customers which were not very mobile, and asking if he could help them. It is reassuring when you see young people doing nice things for older people.

mike_estacio

9 de dic. de 2011

I own a 2005 chevy cobalt & I was in a car wreck, to the point my car was almost totaled. The repairs were done in a decen amount of time, to get my car back. Works perfect just like how it drove before the wreck. The price & the faculty was very good & very helpful. Very friendly place, I would recomend any auto/body repairs here. They won't leave you unsatisfied.

heatherlay1988

7 de dic. de 2011

Both Nick and Damon are outstanding people. No matter what I need they are both there to help me. Weather it be i need my Sync reset or i have any questions about my Ford Fiesta. I never get anything less than 100% customer service from both gentlemen. Ive recommended so many people to Westway because of the service i get and the service i know they will recieve is nothing but the best. I definitely feel like part of the Westway family. :)

Alwood

6 de dic. de 2011

Excellent buying experience. Damon Pompa did a great job helping me choose the right car for me. Great selection of inventory. I priced the unit all over town and Westway had the best price by far.

anabel367

6 de dic. de 2011

took my 2012 Ford Fusion in for the first oil change and tire rotation, Jerry Fisher was very helpful. They had a comfortable waiting area.

djmott

6 de dic. de 2011

The entire staff at Westway Ford is always friendly and they make me feel like I am a special customer. Steve Mier explained the service that would be done, told me the approximate cost and went over the invoice when the work was completed. The waiting room was comfortable; coffee was available; every Westway Ford employee who walked in the room spoke to me.All my auto needs are taken care of at Westway Ford, and I am pleased to recommend the dealership to people looking for a car or for a dependable place to have a car serviced. I bought my 2008 Edge in September from Frank Ford at Westway because of the service I received when I had a bumper replaced on my 2003 Yukon. I will continue to do business with Westway Ford.I think Westway Ford ROCKS! Donna J. Mott

PAMELA_FUENTES0524

5 de dic. de 2011

WHEN I DECIDED TO BUY A CAR I STARTED CLOSE TO HOME THINKING I WOULD JUST LOOK AND BUY SOMEWHERE ELSE, I WAS GREETED IMMEDIATLY WITH PEOPLE WILLING TO HELP ME, FRIENDLY STAFF AND SMILES FROM EVERYONE I ENCOUNTERED, WHICH MADE IT AN EASY DECISION TO WANT TO BECOME A CUSTOMER. THE PROCESS (WHICH I THOUGHT WOULD BE LONG AND DRUG OUT) WAS VERY EASY AND DARE I SAY IT... RELAXING! I AM VERY HAPPY WITH MY FUSION AND THE WESTWAY FAMILY AS A WHOLE. JOEY IN FINANCE IS A DOLL AND VERY SWEET, DAMON POMPA WAS CHARMING AND VERY KNOWLEGABLE. THEY ANSWERED EVERY QUESTION WITH EASE AND NEVER PUSHED OR RUSHED ME. I WILL BE A WESTWAY CUSTOMER FROM HERE ON OUT AND AM PROUD TO OFFER WESTWAYS ASSISTANCE TO ANYONE IN NEED ON A CAR/ TRUCK/ OR SUV. ALL IN ALL A+'S ALL AROUND!

pquezada

4 de dic. de 2011

As soon as we got to the dealership we were greeted by Mr. Mash, our salesman. We then test drove the vehicle and started the negotiation... This is where this gets interesting and actually the reason that I will definitely come back to Westway Ford. From the negotiation of the price to the interest rate was all done from behind the desk of Mr. Mash. He wasn't going back and forth to his supervisor, which to me is just a waste of time. The numbers were almost there where we wanted them to be (He was off by a few dollars or so) and of course we were giving him a hard time about that. I wanted to be at 375 and he was at395, at the end we were at 390. So I got an extra 5 bucks a month to go eat a cheeseburger... I will highly recommend Westway and Mr. Mash to get you into the car or truck that you will need.

Jessica0987

4 de dic. de 2011

I bought my first car in August and worked with Damon Pompa, a few weeks later I was in an accident and it was totaled. After calling the insurance I also called GAP which was an insurance recommended by Mr. Pompa and it saves me over $2000 in out of pocket expenses. I them called the dealership and was set up with a borrowed vehicle I could use until my insurance was sent into to Ford Credit since my insurance didn't cover a rental car. Once the check came in I was able to buy the vehicle I had borrowed which I absolutely LOVED!! All of the contact I have had with Westway Ford and Damon Pompa has been extremely helpful and friendly and I would recommend them to everyone.

dvu2011

3 de dic. de 2011

Just bought a new 2012 Ford Explorer Limited today at Westway Ford. I did some research and requested an Internet Price quote from Westway Internet Department. After two days communicating through emails with Jennifer Cox, we agreed on the out-the-door price for the new vehicle. Compared to other Internet offers from other local Ford dealerships, this was the best deal I got for the vehicle that closely matched what I wanted.My family came in early this morning to pick up the vehicle. This was our first time driving to the Westway dealership from Plano. Damon Pompa, Internet Director, came out to meet us; Jennifer Cox took us out for a test drive; and Chris Martin explained and finalized the sales contract. While Jennifer had the vehicle washed and detailed, we completed the financial transaction with Richard Benavides. While waiting for the vehicle to be ready, Jennifer signed me up for my Sync account. Less than two hours later, we were able to drive off the Westway dealership with a new 2012 Ford Explorer of our choice. Jennifer has arranged to have a Sync demo session with us when we come back next week for a couple accessories items that we ordered for the new vehicle.All the people who we came in contact with at Westway were very nice and professional, especially Jennifer who was really helpful.The internet is a great no-haggle, no-hassle way to purchase a new vehicle. Be ready to do your homework. Show that you are serious and ready to purchase the vehicle if the deal is right. It works best when there is a mutual respect and understanding. Be reasonable and considerate for the sales peoples time and effort. Hopefully they will do the same for you while you are trying to get the best deal.Needless to say so far we are happy with the purchase and the sales team at Westway Ford in Irving.

mklayer1

3 de dic. de 2011

I have purchase my last six vehicles from Westway Ford and have received outstanding customer service from every deal I made. I always shop around just to make sure that Westway Ford offers the best deals in town.

bpcar

26 de nov. de 2011

My experience was that nobody would commit to a price and there was poor follow up. Both Chris and Nick stated they could beat a price on a 2012 Mustang, but neither would commit to a final price on the phone or email. I was constantly told to come to the dealership to finalize a price. I emailed to get their final offer... and heard absolutely nothing back from either. Other dealerships committed to a price through email and/or phone - why couldn't you?

Sandyjrnay

8 de sep. de 2011

Great sales experience. Sales staff is very nice and professional. I will recommend this dealership to our my friends. They have very competitive price and follow through with their promises.

Bkiles

8 de sep. de 2011

Sales experience was great! Super friendly folks that know what they are doing and very professional. I was very pleased with the products and services offered and everything was handled in a timely manner with no pressure. I would definitely recommend Westway to family and friends

anabel367

7 de sep. de 2011

I was treated great by every one that I came in contact with, from sales to finance. All of my questions were answered, I have had to call back with new questions and have been helped every time.

fa08989

6 de sep. de 2011

I was referred to this dealership by my family as they had purchased several vehicles from them. I already had a pretty good idea about which vehicle I wanted to purchase and just needed to figure out the pricing. I initially had some trouble getting to speak with Damon who I was referred to, but eventually he came out and advised the salesman to let me pick out the car and he'll do the pricing. They didn't have the car I wanted, but said they could get it from another dealership, but I ended up having to come back the next day because it got too late. The next day I went in and confirmed the vehicle I wanted. Damon came out and was able to offer me a great price on the vehicle, but I ended up getting a better offer from Five Star Ford in NRH since they already had a similar vehicle on their lot. I'll be sure to go back in a few years though when I'm back in the market for a vehicle.

AReed1201

25 de ago. de 2011

Everyone is always very friendly and helpful! I have purchased an 08 F-150 FX2, 11 Mustang, and 11 F-250 from this dealership over the past three years and I will continue to do business with this dealership!

eddiealm007

16 de ago. de 2011

They must think I'm some kind of ignorant person. My trade in is a 03 Infiniti G35 market value is at least 6k I know I will not get 6K but at least dont come back at me with on 1,500k that offends me. I already knew the internet price on a 10 Ford Truck that I asked to see it was 30k and some change the rookie so called sales man named Javier was trying to say something like 37K, I was looking at my Android phone while you were running your mouth saying that oh we took off 3k dollars. Yeah buddy I just swam across the Rio Grande! When I pulled the plug because honestly theses guys are rookies and didnt realize I'm an informed consumer. I asked to get my keys back to my G35 the so called manager Kelvin Buckner had lost my keys... but they failed to tell me what was happening I had to ask him again I need my KEYS BRO I have to make the long trip back to Ft. Worth. I even went into the room that states private only authorised personal to find a bunch of desks full of snacks drinks and unorganized documents. Dirt and must was everywhere. I cant remember the last time I saw so many chip bags. Anyway as I told him to get me a new set and I will pick it up tomorrow he bluntly said you will have to pay for it and we will reimburse you. Yeah right.I was pissed off as I was leaving one of the bodyshop guys found them in the soda station because they were cold to the touch which means they were in the fridge.I will never look at West Way Ford or another Ford ever again I cant imagine Ford allowing this kind of torture on Americans.That's why I will continue to purchase Japanese and German cars.If you want the best experience go to Autobahn Motorcars in Fort Worth I bought my VW Passat there and the experience was as if I was buying a 80k car ask for Jerry he is the best. Javier (rookie) please call him and ask for proper training BRO)

ann56

9 de jun. de 2011

I would certainly not recommend this dealership as I had the most stressful experience with them. I was moving from NYC and needed to get a car here, so I visited the dealership about 3 weeks before moving. I bought a car, got financing and put a $5,000 down payment on it. The car had to be shipped from another dealership but I was fine with that since I only needed it 3 weeks later. Then less than a week before I was supposed to pick it up they told me they had sold it to someone else and they could not find another one for the same price (even though they had cashed my $5,000 check right away). They were willing to sell another one to me but it would be more expensive. I was shocked since they really pressured me into buying but they gave me very good discounts and that's why I signed. I think they just wanted to get the discounts back. I refused and I got my money back but this kind of "business" practices is very unprofessional and borderline unethical, and it created a lot of unnecessary stress!

RSteele27

25 de may. de 2011

I wanted to purchase 2 cars with top level fuel economy for a fair price. After shopping around I decided to check out Westway Ford and was warmly greeted by Paris. He immediately put me at ease with his very intelligent and friendly manner. After multiple test drives and answering tons of questions we where hooked and we ended up buying a 2011 Fiesta and a 2012 Focus. Paris and Derrick Butts did everything they could to make us the best deal possible as well as getting the correct color for my wife's Fiesta. As long as Paris is at Westway I won't shop for a vehicle anywhere else!

mathewgipson

6 de may. de 2011

Damon, Nick, and Steve made the experience of buying my new Ford truck as painless as possible. They were professional and courteous throughout the entire process. I will and have recommended them to friends and coworkers after telling them about my great experience at Westway Ford.

gjost

30 de abr. de 2011

IN my search for the past 4 weeks, I found Jeff Little, in the DFW Metro area, he was helpful and had real product knowledge. Here's his contact info. Jeff Little Westway Ford 469-258-9504Another FYI: Verizon employees , receive a X Plan benefit, its a separate pricing and you have to have proof and a PIN number. I found that most dealers dont offer the X-plan.Hope this helps, if you are shopping. GWJ

MizzouGal810

27 de abr. de 2011

I wanted to share with everyone what a great experience I had getting my 2011 Ford Explorer at Westway Ford. Their service is wonderful and the staff is friendly and helpful. Buying a new car can be intimidating, but they made the process easy and smooth all the way through test driving to finance. I highly recommend Westway Ford as your stop for getting a new car or truck.

arborfinch

17 de abr. de 2011

I pretty much wasted a lot of time dealing with this dealership. I was very interested in buying a used car they had in their inventory. I made an appointment to me them before I made a 4 hour trip to see the vehicle and talked to Eddie Mesillas about the final price negotiating where I confirmed "out the door price" with him. Right before I left I received 2 calls from them to confirm my visit. I confirmed that I was leaving. Upon arrival, I was told that the vehicle was already been sold an hour prior to my arrival. It would of been nice to received some sort of courtesy call that the vehicle was sold. So,yeah I wasnt happy at all with my experience with them. I understand that they are there to sell vehicles any way possible, but they were very unprofessional in their dealing with the cuthroat approach to selling the vehicle. Pretty much.. There's no reason to make appointment with this unprofessional establishment. So, all in all I learned my lesson in dealing with an out of town dealership.

rtokerud

16 de abr. de 2011

I have used their Service Dept twice in the last 4 months--both times for unrelated problems. My experince both times was a very satisfying and now have become my first choice repair shop and look forward to working with them on my next purcase.All of the employees I had contact with were courteous and friendly, very open to my questions and very responsive to my questions related to cost and schedule of the recoomended repairs. Within the first mile after leaving the shop, I could feel the difference in the car's handling--Westway Ford has a great Service department and I HAVE reccommended them to my friends.

Hags

11 de abr. de 2011

From the moment I walked into the dealership, I was met with friendliness and respect. The price was better than any other place I had checked. I received follow up calls checking that I was satisfied with everything including free car washes and oil changes for months after I bought the car.

irvingbasher

9 de abr. de 2011

Waste of time. Had to drive 40 miles to see a used car. The sales guy Eddie looked surprised and said the car is gone. Funny, the same freak e-mailed me that the car was available and I could have a look. The least they could do was to tell that it was sold. I read all the reviews and inspite of that, I decided to go..I was a fool

kkdrybry

5 de abr. de 2011

Best car buying experience ever! I was promptly greeted by Aaron (referral from a friend) who helped get me started and then introduced me to Damon (new sales). Damon was able to find me the vehicle I wanted with all the amenities I wanted in a color that met my expectations. I was very happy with the value offered for my used vehicle trade in also! I felt no pressure the entire time and they let me take my time making my decision. They also worked with me to get a price and rate that I was happy with. Great job!

janet2011

26 de mar. de 2011

This experience with this dealership was great. I have some challenges with my credit. Damon Pompa and the other people I worked with were so helful and were able to get me into a brand new Ford Focus. I feel very comfortable recommending this dealership to all of my friends and family.

focusbuyer

26 de mar. de 2011

Received a good deal from Mr Little and put down 500 to hold the car. Went to close on the deal and sales manager Calvin brought me too closing where I sat for over an hour with no updates of how long it would take. I ended up leaving with my pre approved check in my hand, started to receive calls from Calvin asking why I left. Told him I would be back tomorrow when I don't have to wait or when they are properly staffed. Called in next day and was told they sold the car which I had a down payment on. Very Bad Experience but made the same deal at Sam Pack Ford were experience was great

Shelly Mcdonald

22 de mar. de 2011

Everyone at the dealership was friendly. Damon was awesome to work with--very to the point and exact when it came to answering questions about the car and the services provided! He went over and beyond in making sure I was happy with my purchase and continues to make himself available if I need any questions answered or information about my vehicle! The next vehicle we purchase will be from him!!

jhuston7

22 de mar. de 2011

I've bought four cars from Westway Ford over the past five years for my family. They're always easy to deal with, way better than the other dealers in town. I can always expect them to give me the best deal possible. Westway has a big selection too, so I can ask for features and they'll find me a Ford that has everything I want. I don't have to spend hours finalizing the car deal, they're really quick and offer up some really cool extras like a the extended warranty and spray in truck bedliner. Westway also has a very knowledgable staff. We had a hundred questions about how to work the Ford Sync system and they took the time out to answer all of our questions. Then they showed us even more. I also like their jingle.

snutt0812

21 de mar. de 2011

Great dealership! Have bought several things there and will buy again. Very very friendly and helpful! Service department is willing to do whatever it takes to take care of the customer! All of our visits have been a very good experience. Westway rocks!!

markylia

20 de mar. de 2011

The whole experience was very satisfying. We were treated with respect and kindess the entire time. We were trading in a car and we were given the best trade-in money from any other dealer. I will buy my next Ford from Damon and the Westway Ford Team.

awolfeiv

19 de mar. de 2011

Damon and the crew always take care of our purchasing and service needs, they are frendly, prompt and knowledgable about the products they sale and service. I have been a Westway Customer for about 3 years now and send my freinds and business associate there for their Ford needs. As of this date I have not had any of them give me a negative report about their experiance.

mttbonner

18 de mar. de 2011

everytime i come in, i am greeted with a smile. my dream car was a shelby 500 and damon pompa made it possible. they went out of their way to put me in my new car. i've had a few issues with the transmission and westway ford's service staff immediately tackle the issue to ensure a fast, thorough, and quality repair job. i am very satisfied with westway ford and their staff. i would gladly recommend them to a friend or family member.

Jadediwan

14 de feb. de 2011

I buy a lot of cars for personal use (28 so far) so it is safe to say I have seen many dealers. I recently purchased a used truck from Westway Ford in Irving, Texas and let me say that it was one of the best and fastest purchasing experiences I have ever had. I think I spent a total of 3 hours from test drive to drive out. One of the owners of the dealership came to say hi and spent 30 minutes with me wondering what they could do better! That says a lot in my book! If you are looking for a new or used vehicle, I would strongly recommend Westway Ford.

fredhall72

9 de feb. de 2011

My car was wreck due to a drunk driver. I needed a car, but I knew my credit was very, very, very bad. I was broke and I could only put down $500.00 I was in the market for a used vehicle. I needed a truck. I went to Westway Ford not really expecting that they could help me. I explained my situation to Spencer Sales Manager and he asked that I fill out a credit application, so I did. He told me that he could get me into a new truck. I didn't understand how he could do that with my credit and all. So, I schedule a time to visit him on a Saturday morning. When I first arrived Spencer shuttle me over to another Salesman name Chris Pruneda. A very nice guy. I also explained to him about my credit and me being divorced. I mean my credit score came back at 438. Even when we ran the numbers Chris said that my previous car came back as a repo, which was wrong because the insurance had told me that they had paid it off. Chris explained to me that the communication between the insurance company and the lien holder on my car was probably not communicating. Anyway, Chris still ran the numbers and said that he could get me into a new truck. I told him that I didn't know if I could afford a new truck. He told me that he would have a better chance of getting me into a new car than a used car, so I said okay what can you do for me. The offer that we agreed upon was the Ford F150 Extended cab truck for $23,000.00 with a 12.99 APR (when we first started they wanted me at 19.99 APR) $500 down and $538 a month. I agreed on that and we then went to financing. The gentleman that work with me was kind of condescending. I can not remember his name but he tried to sell me gap insurance for an additional $169 per month. I told him no. Somehow he got it in his head that I had a cosigner, but when I told him no, I was either going to get this truck on my own or I was not going to get it. He said, No, problem, We'll get you approved". We'll a few moments later I signed the papers and I drove away in a new truck. I was very ecstatic and thought my Salesman worked a miracle. This all took place on January 15, 2011. Well, 2 days ago, I received a text message (NOT A PHONE CALL) that my funding for my new truck fell through. I thought, what? I have had my new truck driving a new truck and put 1100 miles on it and they are telling me that it is now going to have to be returned if I can not get a cosigner. Well, I asked a few people if they could cosign for me and one said yes, but even with this cosigner I could not get financed. Today, Spencer called me and told me that He needed me to return the truck today, and I told him that I could bring it in tomorrow since the roads were all iced over. He said okay, but then he got snotty with me and said that to make sure that I bring it back tomorrow. I am not mad that I could not get financing, the result of my bad credit is my doing not Westway Ford. What I am mad about is that they wasted my time leading me to believe that I was all set to start a new life in my new truck., but now it is gone. I would have been okay with them telling at the onset that they could not get me into that truck than to have my hopes get shattered 1 month later. I looked it up on the internet to see if they can do this, and as I thought they can. The reason they gave me the truck without first securing the loan was so that I wouldn't back out before the financing took place. They took a risk on me. To me this speaks volumes about Westway Ford's character, It tells me that they are more interested in a person's money than the person. Shame on you Westway. I will be seeing you tomorrow to drop off the truck, You wasted a month of my time, so I will do all in my power to spread the word about your character.Sincerely,Fred Hall

westwayfordcustomer

30 de jun. de 2010

On Monday, June 14th, 2010, our company truck, 2005 Ford F350 began overheating when pulling loaded trailer. The radiator reservoir was still full and after idling for a few moments, engine temperature reduced back to normal. My extensive experience diagnosed problem to be a plugged oil cooler and vehicle driven to North Central Ford whom CONFIRMED radiator was in perfect working condition. Unfortunately they would not be able to work on truck for several days so had to look elsewhere for immediate service. Called Westway Ford and transferred to service advisor, Joe Conyers and told him what I needed to be done. He promised if truck was there in 30 minutes, it would be repaired by lunch the next day. Truck was delivered on schedule and Joe met me in service drive. I again told Joe the oil cooler was plugged and instructed him to replace it along with the oil cooler screen and fuses that control dashboard lights and rear running lights which were not working. He clearly wrote each of my requests on spiral notebook along with my contact information. For several days, Joe never called back nor returned phone calls. On third day when he refused to return calls, I called Service Advisor Director, Larry McLaurin and told him about Joe. Moments later Joe called to inform me that radiator was blown out and would cost $800. I told Joe that I never asked him to check the radiator. It was just serviced and another Ford dealership confirmed the radiator was in perfect working condition on the day it overheated. I again instructed Joe to replace the oil cooler and oil cooler screen. Joe promised the vehicle would be ready before noon the next day, Thursday which he never did so I again called Service Manager, Larry McLaurin. Larry assured me that vehicle would be ready by noon the next day, Friday. In meantime, I was renting comparable vehicle for approx $250/day from Capps Rental. What was supposed to be single day rental had now cost over $1000. Late Friday, I went to pick up vehicle. Oil cooler and oil cooler screen was not repaired but radiator was replaced without authorization! Service Manager Larry McLaurin would not make himself available to speak to me in person. I was told by service cashier I would have to pay invoice in order to drive vehicle. Hours after picking up vehicle, I was ticketed by Dallas Police for non-working running lights. The very lights I instructed Joe to repair. Monday morning, I called Larry to inform him of my ticket and if he went to look at Joes notebook he would see my instructions to have lights repaired. At this time Larry informed me Joe had been fired for incompetence and failure to complete his job task in this matter. Days following, truck was lightly used but not until Friday did it have a trailer hooked up to it. Within a few miles, secondary fan began turning on and off exactly had it did before Westways repairs. Then white smoke began gushing out the tailpipe and you could smell engine coolant. Because the repair I authorized was ignored, the EGR valve and the EGR cooler was now destroyed. Confirmed as well was the $800 radiator NEVER had to be replaced and if it was damaged, it was done so during the unnecessary removal. Vehicle driven back to Westway where I insisted to meet with Larry McLaurin who apologized for Joe ignoring my repair orders and I would be taken care of. A few hours later I was told the oil cooler needed to be replaced as well as the EGR valve and EGR cooler. EXACTLY what I had instructed Joe to repair the week before except for EGR valve and EGR cooler which was only damaged due to Joes negligence that Westway Ford acknowledged! The estimate was nearly $4000 and they expect me to pay for it. Do they seriously expect a customer to have to pay for one of their certified service advisors incompetent mistakes that they already admitted to and fired an employee for? I emailed Westway Ford's Managing Partner, Barton Hankins and he simply forwards them to others and nothing gets resolved.