David Levy

11 de dic. de 2014

I was due for a new car and decided to stop by at WI Simonson in Santa Monica. I ended up buying my new car from Shawn Farahmand and main reason behind it was his friendly attitude. Most dealers are pushy and just want to sell their cars. But Shawn Farahmand really took his time to get to know me first and then he used all of his resources to give me the best deal. He treated me like a friend or a family member and I never felt any pressure at all. I highly recommend Shawn Farahmand to everyone in Santa Monica area.

danicajl

20 de sep. de 2014

I am a second time car buyer. I was in need of getting a vehicle quickly after my 20 year old car had been draining my bank account with repairs. Karnit at W.I. Simonson was so accommodating. She made it possible for me to drive off the lot that day with a steal of a car. I bought a 2006 Camry with only 38,000 miles marked below Kelley Blue Book value. The car is truly in pristine condition with all the bells and whistles. As a second time buyer with very little credit, it was hard for me to get a loan. But W.I. Simonson worked they're hardest to find me the lowest possible interest rate and made sure I was able to get into a reliable car as soon as possible. I will definitely be back to W.I. Simonson when it is time to upgrade into a new car.

charisma0o7

11 de sep. de 2014

REBECCA WEBB (Sales Representative) and MARK ROSE (Finance Manager) worked to get me the best price possible on my new CLA250 at the longtime standing and esteemed WI Simonson. They went above and beyond what was asked by staying late at the dealership to get things done! I highly recommend seeking out Rebecca and Mark as they make a great team and are going to do whatever they can do to make sure you are happy, overjoyed, and ecstatic about purchasing your vehicle at Mercedes-Benz. Mercedes symbolizes not only luxury and safety in their products, but also an exceptionally high-level of customer service to boot, making the car buying process smooth and simple. Rebecca was patient, friendly, understanding, and most importantly reasonable throughout negotiations and follow-ups and truly deserves to be recognized for her attentiveness and accountability. She is on your side and delivers results! Both she and Mark worked hard to make my first-time buyer experience memorable by meeting me at my price, adjusting financing terms to my needs, and providing thorough product knowledge during the tutorial after purchase to ease the transition into my new car. Anyone looking to buy a new vehicle will be in great hands working with these two. Thank you Rebecca for all your help! I really appreciate it.

MichaelGrecco

30 de ago. de 2014

I would stay as far away from these guys as possible. They are shysters, scam artists, everything you could fear in a car salesperson. I walked in late one Sunday afternoon looking to make a deal on a C250 or an E350. I was promised by the sales person Hamlet Karapetian a car with all the electronics. I wanted, GPS rear camera, etc. After realizing there are no parking lines on the rear camera and the iPod can not be integrated into the music system I went to dealer. They explained to me that I did not get the full electronics package.Think about it, a Mercedes where you hit the curb because you can't see it, and a Mercedes where you can not integrate an iPod into the music system. Mercedes should be ashamed to make, let alone sell a car like this. I had a Volvo S60 that was way smarter than this, the seats adjusted when you got near the car, the doors open and I could attach my iPod, how amazing!When I went to close the deal, the finance guy Marc Rose told me he was going to throw in undercoating. I thought, how ridiculous, this is something you would get on the East Coast, not here, especially on a 3 year lease, who cares. Then he said he would thrown in the service plan for 3 years. Low and behold, he never did, he added it to the bottom line and kept telling how great it was that he gave me under coating! In the end their head of finance Lauren Castanos would do nothing about it.Please look at all the 1 stars these people are getting, it's a red flag. I would not be surprised if they are paying for the 5 stars. STAY AWAY, go to a real Mercedes dealer and don't buy the C250! -Michael G.

karen5566

28 de ago. de 2014

my car is now 6 years old and there has literally not been one time that i have visited their service dept that they did not completely overcharge and try to rip me off. they appear very professional in their presentation but they not only overcharge by at least 50%, they also create things wrong with your car that are not even there. and their charges to get the SERVICE WARNING LIGHT off are just made up by them and the light comes on just for the sole purpose of them getting you into their service center and trying to convince you to pay for things that are completely unnecessary. you will notice a turnover in their staff at the service center because a person is either comfortable being a con or they aren't. i think there are those who leave bc they can't play the game of stealing from the trustworthy customer who just bought a car from them. i cannot wait to get rid of my mercedes for the sole reason of not having to deal with such slimy people ever again. they are a disgrace and should be ashamed to be a part of the santa monica community.

skeptik1

5 de ago. de 2014

We recently moved from PA to CA and wanted to purchase a MB-SUV. After talking to friends and neighbors in the area we were referred to WI Simonson MB -SM. My husband called and talked to Phillip about our interest in a 2012 certified, pre-owned GL450 with Package 2 options and DVD system. He said he had one in inventory. We decided to head over to the dealership with our 2.5 year old daughter to check out the car. Upon arrival to the dealership we were introduced to Eddie Saneto, who showed us the car and upon inspection we took the car out for a test drive. Eddie was polite but lacked significant knowledge about the car, in all aspects. He kept on saying that we can look it up in the manual! Our daughter loved the car. A week later, Sunday June 22, 2014 we decided we wanted to purchase this car. Together with our 2.5 year old daughter, we arrived at the dealeship at 2pm, Eddie met with us and after a very uncomfortable negotiation with Zia (a rough and unpleasant man), we agreed to the purchase price , we proceeded with the purchase of the vehicle (57K). We were introduced to Nick Fairchild, who upon looking at the details of the car and purchase infomation said that this car isn't ready for sale and to leave the lot since the 2 keys and DVD headsets were not available. He was reassured by Souharda Poudyal that that would not be a problem as they will be sent to us in 1-2 weeks. I know we should've walked away and we should've but we didn't because we liked the car as it was exactly what we had been looking for. Upon completing the purchase we were taken over by Souharda Poudyal, to the guest parking lot of the dealership where the GL450 was parked. We were handed 1 key, which was dirty and had stickers on it, and the remote control for the DVD which has some kind of syrup/glue dripped onto the buttons, we asked for the 2nd key and were told they didn't have it and that they would send it to us in 1-2 weeks. Upon inspecting the car again we noticed that the car mats were not placed and a large bleach stain was obvious and visible on the carpeting in the back. Apparently, they had conceiled this by placing a disposable cover when we initially saw the car and subsequently agreed to take it out on a test drive. At this point, my husband and I refused to accept the keys and left the car on the lot. Souharda Poudyal said well, you can't expect the car to be perfect, it is a used car afterall. We My husband and I were appaled by that response! By now we had been at the dealership for 6 hours. It was 830pm and dark. Imagine all this with a 2.5 year old and a dealership that decided to close down and abandon the lot/offices!!! My husband contacted Nick Fairchild on his cell phone to tell him what had transpired and that we were canceling our contract. So now, here we are in a dark parking lot on a Sunday evening with a lemon car and furious parents with a 2.5 year old daughter who is past her feeding and bedtime. This was supposed to be a happy occasion that was a nighmare to say the least. Nick apologized and understood and said he would refund the monies and cancel the contract first thing in the morning. We did appreciate his professionalism and honesty. In the morning the contract was canceled and we did receive an invoice for a full refund! There was no subsequent followup or apology by anyone at WI Simonson MB Santa Monica. We had actually purchased this car!!! They actually had the gall to send a customer service survey and to thank us for the purchase (a month later!). My husband and I will not be purchasing/leasing from this dealership or its brand WI Simonson (The philosophy of the company is poor and it looks to be a management/owner issue) and we hope that by sharing our story it may help others in deciding whether or not you want to build a relationship with the dysfunctional and deceptive staff and less than impressive fleet of cars in the pre-owned department at WI Simonson MB - SM! Note: All the dates and times in this review are accurate as they are timestamped on the contract and papers that were printed and given to us by Nick Fairchild.

Marinawatson

6 de oct. de 2013

Very rude, always in a rush, never listens to ur complaints and offers what he thinks needs to get done since the car has 60,000 on it I went for an oil change and I was pushed in to a service A which is a expensive $380 oil change and when I said I just need the oil change he got very rude and obnoxious and started yelling at me that I don't need an oil change and should do more extensive work because of the mileageAlways rude, unprofessional , wants to just make total bill higher to get a piece of it and doesn't care about customer and owners concerns other than his pockets

AndyS13

5 de sep. de 2013

Dishonest, overpriced, untrustworthy. I'm NOT happy at all. Went in for one thing, they found 5 more that needs work, presenting me with $7k repair estimate on low mileage car. So I took my car for a 2nd opinion to a certified MBZ German mechanic who said discredited all of the proposed repairs saying 'they took advantage of you.' As far as I'm concerned, Simonson service is disgrace on Mercedes brand.

SuzanneLA

26 de ago. de 2013

Karnit Aricha made the entire process of finding the Certified Pre-Owned Mercedes of my dreams a breeze. Her knowledge and expertise helped me make the right choice. Her endless energy, patience and understanding will keep me a client for life!

betty2017

31 de jul. de 2013

They greeted me with respect and kindness. Very helpful they told me what needed to be done with the car and I was very pleased with that. Also they found a ding on my car that I didn't even realize it had, and Derrick took care of all the phone calls to make sure the ding was fixed on the car. They really went above and beyond. When I went to pick up my vehicle it looked brand new. I came back it was washed and cleaned like a brand new car. I thank Derrick Franklin.

mahnaz2013

13 de jul. de 2013

I have dealt with other Mercedes dealerships, but my experience with Mr. Zia and Henry Shahbazian was better than those I had had in the past. They were friendly and helpful. I will never go anywhere else.

myaluv79

20 de jun. de 2013

I'd been looking for a few months for a used 2012 Mercedes c250 coupe with little miles that was certified and still under warranty. As you could imagine, this was a difficult task, so as soon as I found one online listed at WI Simonson with only 6500 miles at an AMAZING price, I quickly called and spoke with Bill and made an appt to come in the next day. Bill is one of the nicest guys you will ever meet. I test drove the car, fell in love on the spot and decided to buy it! I came in already financed, but they were able to find me a comparable loan with Wells Fargo, and as long as the rate and terms were the same, that was fine by me! The car had a few minor scratches on the bumper, not really a big deal but Bill and Dave worked to have the car touched up completely at no expense to me - it looks, feels and smells brand new. Even got a good deal on an extended warranty, taking my warranty to 2018! And because I decided not to trade in my other car that's already paid for, Bill and another staff member followed me home so that I could get my new and old car back to my place - talk about customer service! This by far has been one of the best car-buying experiences ever. I never once felt like I was getting a bad deal or being taken advantage of because I'm a woman! Everyone at WI Simonson has been kind and helpful, and Bill is a great guy! I would definitely recommend this dealer if you are looking for a hassle-free, honest and friendly car-buying experience! And make sure you ask for Bill Hagen!!

llskater

25 de may. de 2013

If you're looking for an honest, professional and friendly sales rep as you look for your Mercedes, I HIGHLY recommend Marcus Jerry. As a woman looking for assistance, its nice to know I can trust Marcus. He's helped me for the past six years and even with all the other luxury vehicle options to choose from (and I've looked), I continue to stay with Mercedes because, yes, its a wonderful car/SUV, but a huge reason for staying in the "family" is that he has taken very good care of me. From leasing my new car to always being available to help after the sale, he's truly a blessing. He helped me understand all of my choices for a new car. As a mom (since he's a father), he reminded me of the details that I would find helpful. Once I knew the car I wanted - ML350 - negotiating was not painful and then the paperwork was super easy. Truly in and out and on my way. I definitely recommend Marcus Jerry as I know you'll receive the same treatment as I've received.

manny134a

19 de may. de 2013

Please read my google review! Save yourself a trip to wi simonson of santa monica, ca! Save yourself humiliation, sexual harrassment, wasted time and complete lies. These people (Mark Matias) have a specific agenda and especially Mark Matias. The agenda is not to sell you a car it is to talk and get personal and in the end display beyond inappropriate behavior. My story is longlengthy 3.5 weeks of utter xxxx of lies and using up my precious time along with massive stress! Do NOT go here!

xthoangx

11 de feb. de 2013

John streamlined my lease return and buying process. Saved me money with an efficient and pleasant process. Will continue to be a loyal customer with referrals of WI Simonson since 2008.

esang

16 de ene. de 2013

I want to express my appreciation to your receiptionist Kimi K. Araham. I lost my key on a Sunday and had to have my car tolled to the dealership. By the time the car arrived, it was after hour. Kimi Araham went out of her way to help me out by allowing me leave my car in the MB's parking lot so I don't have to come back the next morning. She save a lot of time and hassle. I was very happy with Kimi's service. I am also grateful for the dealership being flexible in providing good customer service. Emily S.

buyer888

9 de dic. de 2012

John Halaka was very professional and friendly to work with. Went there expecting to walk away but ended up buying a vehicle. Highly motivated staff.

Dan Woods

30 de nov. de 2012

This is a two-part review. I leased a new car from this dealership in Nov. 2012. I had leased a car from the dealership in 2007. The first part of the review involves the salesperson, Karnit Aricha. She was very helpful and friendly, provided me with a fair deal, and I have only positive things to say about her and her performance. She was, overall, very good. I recommend her highly. The second part of the review has to do with the finance department. After Karnit and I agreed upon a car and a price, I went to the finance dept. across the street, supposedly to sign the lease papers. Instead, the fellow there first tried to sell me a bunch of warranties that I did not need or want. Even when I declined, he kept pushing. Then, when he finally produced a lease for me to sign, IT WAS NOT AT THE PRICE AT WHICH KARNIT AND I HAD AGREED. When I pointed this out, he did not immediately correct it. Instead, he said that there must be a mistake AND TRIED TO GET ME TO SIGN A DEAL WITH ANOTHER PRICE, LOWER THAN WHAT HE ORIGINALLY TRIED TO PAWN OFF ON ME BUT STILL HIGHER THAN MY AGREED-UPON PRICE WITH KARNIT. It took quite a while for him to get me a lease to sign at the correct price and I had to fight with him to get it. I also had traded in a used car and the dealership was to provide me a check for the price of that car. After waiting several days without any word, I emailed the dealership and was told that they could not cut the check because they did not have a copy of my driver's license and insurance card--even though Karnit had copied them when I was there the week before. When I pointed that out, I was told, first, that my documents had been shredded and, second, that they were in another customer's file but could not be found. They actually asked me to email copies to them, as if I would put my license on the internet. When I went there to allow them to copy these materials again and pick up the check, THEY HANDED ME A CHECK IN THE WRONG AMOUNT, SHORT BY OVER $1300. This again took a long time and a lot of effort to fix. The finance people were, in my humble opinion, jerking me around and trying to get more money from me, one way or the other. I would be very careful dealing with the finance people at the dealership.

Brichmann

25 de nov. de 2012

John H was a pleasure to work with. He listened to what I wanted and took time to help me find a car that met my needs. He then worked with me on pricing for both the new car and my trade-in. Carl D then helped with the paperwork and explained the details of leasing and which options would be beneficial for me.

nllan

20 de nov. de 2012

This review is for Sales (Bill Hagen , Internet Sales Manager), not Service...It's challenging to find good, trustworthy salespeople especially in new car sales, which is why I'm taking the time to give a 5 star shout out to a very impressive guy. While searching for my 2012 C250, I'd done my research and began calling local dealers to locate the car I wanted and secure the best deal. While many would either quote prices I knew were too high or try to get me into a color I didn't want or up sale me, Bill was just completely straight forward with pricing, availability and was one of the very few that actually knew the equipment options for the car! I could have saved a few hundred at another dealer (the only one that still had a sales certificate left - not Bill's fault), but I stayed with him to close the deal. He was truthful, did not push me, knew his cars and was one of the few I knew actually had my best interests at heart, rather than his commission dollar in mind! He has integrity. After the sale, there were two items that should have been included with the car and weren't, but Bill immediately get these to me - no hassle, no push back, just great customer service. He is one of the few that I'd not only recommend to friends and family, but actually already have. Hopefully Simonson will hang onto him, because he's worth following to another dealer!

Mike365

5 de nov. de 2012

Professional, courteous, and delivered quality work in record time.Great location and waiting room also.This Mercedes service department is the ONLY one i bring my car to.

ann44

19 de oct. de 2012

Bill Hagen at W.I. Simonson was so friendly, so positive, and above all else he worked extremely hard to get us a great deal on a fantastic car. I so appreciate the hard work he put in to make sure my fiance and I were taken care of.

hemantb

17 de oct. de 2012

John H. did a fantastic job. He was careful in listening to my need. Assisted me in every way possible right from multiple test drives to negotiating with upper management to get the approval for getting me a better deal.I must also thank Carl from finance who helped me make necessary decisions while completing the application. The team did a great job.Hemant.

kent.isaacs

7 de sep. de 2012

I bought a Porsche from a gentlemen called John Halaka who was nice and friendly BUT the company sold me a car that they haven't tried because they wouldn't have sold me the car if they had tried it and John told me that they hadn't. I got a flat tire directly after driving the strange behaving car home and that due to that the rear rims was repaired( which is not permissible on that car) and they were still in bad condition so the car was scary to drive. So since the rims had cracks on them they repaired them once more with an awful result BUT John Doherty at Simonson stated that the rim was 100% ok even though I sent him a movie of a wheel that was jumping badly in the high balance machine at Good Year.So they sold me a car that is not ok to drive and want me to take the cost for that. That is not the way to treat a costumer and I would not recommend anyone to trust this company. Its sad the way they just ignore the fact that they sold me a car that is scary to drive with no regret!

ahmadchini

25 de ago. de 2012

I was there to buy an advertised E350, 1-2 years old. I had done price comparison (and had negotiated price on a new model in another dealership down to lowest it could go, and yes I was surprised how low they could go). The price was best I could get within 50 Miles for the car at W.I. Simonson. I did not like the condition of the car advertised (no surprise) and ended up buying a year model, few months old. It was late evening and they were about to close. John showed me few models and gave me a good discount on the newer model I saw. Financing was done fast and I was on my way home in an hour not paid down a dime. I noticed some damage on the rims after buying the car, but they promised fixing it and the repair was done perfectly with no charge to me. Good buy and a good experience.

browndr

22 de ago. de 2012

The best buying experience I've ever had in buying a new car. John was knowledgable, understood my needs, presented a great price and was patient in showing me the features of my new S550. John was more consultant then salesperson which I truly appreciated. John Halaka, Lee Mehlman, Sales Manager and other executives whom I met throughout the transaction were all attentive to my needs. I felt a genuine commitment to quality service. I was so pleased with the overall experience that I contacted a colleague of mine who was literally going to another Mercedes dealership to purchase a new Mercedes. When I shared my experience she quickly changed course and bought a 2013 SL550 the very next day. John and W.I. Simonson have a loyal customer and more referrals to come.

dschoffer

21 de ago. de 2012

Steve was fantastic throughout the buying process. Very knowledgeable and easy to deal with. And he's been great in the weeks following the purchase as well -- answering any questions I've had and making sure I'm happy with the vehicle. Great service!

Nurseerika

21 de ago. de 2012

I was extremely impressed with John Halaka and the team at W.I. Simonson. This was the first POSITIVE car buying experience I have ever had! I had been searching for a specific SUV that was difficult to find. After a few months of searching, I found what I was looking for at W.I. Simonson. I spoke to John on the phone and we completed the majority of the transaction over the phone, as I live in Northern California. This was the first time I have bought a car over the internet which was scary, but the 5 hour trip was so worth it! Everything he had described about the SUV on the phone was completely accurate. When I arrived at the dealership, John had everything ready for me, including having my loan approved. John was absolutely amazing! I highly recommend John Halaka and W.I. Simonson dealership!!

adamrowe07

14 de ago. de 2012

To Whom It May Concern,Ive just conducted my second lease in a row with your dealership, and the one and only reason why you will be the choice for all of my future car purchases is...in a word...Karnit.I have never experienced the level of overall customer satisfaction as I have with Karnit; many salespeople try, but she is the only who truly delivers on her promises. Her word is her bond, and her attention to detail throughout the entire process was impeccable. Thank you for having such a wonderfully spirited representative.I honestly look forward to the lease end on my car so that I can see her again and share a few laughs together.Sincerely,Adam Rowea truly satisfied customer

simone taylor

8 de ago. de 2012

I was referred to Marcus by a a good friend. I wanted to get into a new E Class. I contacted Marcus by phone and was able to reach him on my first attempt. He took down my information and got back to me the very same evening with a car that matched my criteria. I had a brand new car with excellent lease terms (better than what I had before with BHLS) that same weekend.I was amazed by how fast and easy the transaction was. Marcus is my MBZ lease specialist for life! GREAT Job!!Thank you WI Simonson and Marcus Jerry:).

johnarpy

29 de jul. de 2012

I spoke to John on the phone and worked out the entire purchase before I went in. There were no tricks or changes in terms, it was exactly as we agreed upon. Even better, after the sale, John kept in touch and assisted me with a few details needed through the service department. John went over and above anything I expected, and I expected a lot. This is my second purchase from this dealership, and I can say they keep getting better and better. I should mention that I dealt with Jason Lewis in the service department and he is also top notch. Always courteous and concerned, he took great care to make sure everything was fixed and operating properly.

kautionology

26 de jul. de 2012

I went in with zero expectations on getting a new car as my credit wasn't as high as I wanted it to be yet. I found my dream car on their ad on AutoTrader and wanted to come look at it. John Halaka told me to come in and he will see if he could work some magic for me, and he did. He got me into the car, with payments I can manage and 3 hours later I was driving away with a huge smile on my face.Thanks again John. I am forever grateful for you and your staff. My car was dying and I needed to get into a car right away and you made it happen. Because of you guys, I don't have to settle for another beater I would just be wasting money on. I now have an amazing Genesis Coupe to show off in.~Jason

FaithG

26 de jul. de 2012

Karnit Aricha is a bright, intelligent, caring individual who is very well versed in the vehicles she sells. She represent this dealership in the best possible manner. She is dedicated and always delivers what she promises, even if it appears impossible! Karnit makes purchasing or leasing a vehicle painless and actually quite an enjoyable experience. She has a knack for making the customer feel like he/she is the only customer in the world that matters! It is a pleasure to purchase from Karnit and if I cannot purchase from her, I will not purchase at all. The dealership, the General Manager, Chris Pass, and Karnit Aricha deserve the highest accolades as they turned an annoying situation into a fabulous experience!!! This is a fantastic team and should the customer purchase elsewhere, it is a true loss to the customer.

kghalchi

5 de jul. de 2012

While I almost never fill out customer survey satisfactions, I wanted to thank Karnit, my sales person at the Simonson dealership, this time. Prior to being referred to her, I was having such a miserable time at other Benz and BMW dealerships getting the car I wanted. Other dealers were rude and utterly inattentive, especially when they realized I wanted to special order my car (obviously I am not the only person with that experience!) Then when my friend referred me to Karnit, I was pleasantly surprised. Karnit was nice, professional, honest and efficient. Unlike other dealers, she looked to satisfy my needs, as opposed to the needs of the dealer only. Karnit finally found the car I was looking for, so I didnt need to wait for a special order car (which makes me wonder why other sales persons couldnt or wouldnt do that before). She presented me with several financing options as well to choose from without my asking even. If I were to order another MB in the future, I would definitely go back to Karnit.

mattysd

18 de jun. de 2012

John made the transaction easy over the internet. All I had to do was drive up and pick up my new car. The paperwork was a bit intensive, but that is always the case with buying a car. Great Experience!

fvsablan25

17 de jun. de 2012

On a scale of 1 to 10, John rates an eleven! He was absolutely outstanding! Both my wife and I were extremely impressed with John's professionalism, demeanor, and service. He was firm with price and honest with all the features of the used Ford F-150 he sold us, yet he treated me as a valued customer and worked extensively to get me the vehicle. Despite numerous interests from other customers, and their willingness to pay more for the used vehicle, John kept the F-150 for me, as promised. (I was in Iowa when I first expressed interest in the vehicle. It wasn't until a week later that I was able to meet John in person. Sure enough, when I arrived at the dealership, the pick-up truck was there and it was immaculate.) When I asked that the vehicle be delivered on Sunday, June 17, John made it happen. Despite it being his day off and more importantly Father's Day, John personally delivered the vehicle. (He had his family with him and I got to meet them briefly.) John, I can't thank you enough for all you've done. You are an amazing person and an outstanding steward of Mercedes Benz. Much appreciated,Frank S.

saketmalhotra

27 de may. de 2012

I am really impressed with the quality of service provided by John. He was flexible in understanding my needs and taking time to show me the options available. He was upfront and clear in the pricing and services. I felt him knowledgeable in selling Mercedes vehicles with features and cross dealership understanding.Johns goal is to provide quality service to his customers. Thanks John for your help in picking the right vehicle for my family.Saket

Godsglory

19 de may. de 2012

Phenomenal, exceptional sales personnel, made me feel valued/appreciated worked greatly with my budget, surprisingly, called next day to see if my car was ok.

Johndoe12

18 de may. de 2012

John Was very helpful throughout the whole deal and Made sure I was taken care of the whole time. He also made sure to stay in contact with me just to see how everything was going and if I needed anything else.

Jyeargin

14 de may. de 2012

I recently purchased a pre-owned 2011 c300 from John Halaka. He did a great job showing me the car, and when the time came working through the details to get the deal closed. I appreciate his professionalism and would recommend him to other buyers.

gene111

11 de may. de 2012

John will go an extra mile to make you happy. The car was used and had few things to be fixed. It was done in a timely manner. Thank you John.

Michael Alam

6 de may. de 2012

Great services!I came in and met with John Halaka and told him the car I liked. He took care of everything else. I am very happy with him!!!

jessicagandolfi

5 de may. de 2012

This is our second car from Ernie and he never fails to deliver. He works 110% to make sure we are happy every step of the way and always with a smile on his face. Superb! We have already recommended him to 2 of our friends. Professional, courteous and amusing at all times, a great salesman!

satyajitc

4 de may. de 2012

John Halaka was the most helpful, patient, knowledgeable and non-pushy (which is a big deal for me, because I get turned off by hard-sell) dealer I had the pleasure of talking to during my week-long search for a car. He politely accepted my rescheduling of the second visit, because I was having a busy week at work. Answered all my questions and helped me through every step, got me a great deal, and most importantly, did not make me feel intimidated or neglected at any point. I have been in too many situations where a dealer visibly "switches off" once the money changes hands, but John has also been consistent in following up after the sale. The paperwork completed at 9 PM on Friday evening and he was with me all the way, and even had a helpful suggestion for a dinner place nearby as I drove my car out of the showroom. Truly excellent service, and I would recommend WI Simonson, and John Halaka in particular, to anyone looking for a car.

bengold

4 de may. de 2012

John Halaka went over and beyond to help me get my car. I had been looking for a used 2009 E550 with low mileage for over four months when my car shoed up on the lot. he called me right away and helped me get the car for a great price.

mtomon

2 de mar. de 2012

John was helpful in working through different options to meet my needs and deliver the car I was looking for. Moreover, he was responsive in follow up after I left the lot.

carstar99

24 de feb. de 2012

John was very helpful and not pushy. He made me feel comfortable and gave me a good deal on my Mercedes. Marc handled the paperwork and moved through it very quickly. There were times where I felt he was being somewhat condescending, but that may just be his personality and has nothing to do with me. Over all, I was quite satisfied with my experience, and really love my new car. I'd definitely recommend this dealership to anyone looking for a new or used Mercedes, and tell them that John is a great guy to work with.

evaanderson

24 de feb. de 2012

I am SOOO excited and completely satisfied about purchasing my 2011 Honda Accord from this dealer and salesman (John). I went to two other agencies, Barber Honda in Bakersfield, CA and Bob Smith Toyota in La Cresenta, CA. Although both agencies provided good customer service from the salesmen, the dealer's themselves, were completely unflexible and did not do everything in their power to help me. John and W.I. Simonson went above and beyond to put me in my vehicle. John listened to me and did not give up until I got what I wanted. I am so grateful and happy!!!Having purchased my used Honda vehicle from such a prestigious Mercedes Benz lot was a bit intimidating, but not once was I made to feel underpriviledged or less worthy. In fact, I drove away feeling on top of the world!Thank you W.I. Simonson and thank you John. I am extremely satisfied with your services and will undoubtedly recommend anyone I know to your dealership.

JAG21

30 de ene. de 2012

Karnet was a real joy with her enthusiasm and knowledge of who I am and what I wanted, she guided me to my dream car!!!

benouni

20 de ene. de 2012

The fact that Mr. Arian speaks Farsi was a big plus for me, he had explained all the information about the car to me and I would like to thank him for all his work.

mickydavis

19 de ene. de 2012

I recently purchased a 2012 350 SLK for my wife. The fleet sales person with whom I dealt was named Marcus Jerry. He was sensational in every respect. He was knowledgable, courteous and very professional. He provided me with a very competitive price without the necessity of prolonged negotiation. He arranged for the car to be delivered immediately and took care of every detail requested by my wife including tinting of certain windows. Marcus was extremely helpful in showing my wife how to use the new technology in the car and was very patient and was very patient when she came back again to ask follow up questions. Marcus also arranged for someone from Simonson to come to our house to the garage opener with the garage opener in our garage. Marcus also arranged for the car to be buffed in a couple of places where needed. The service provided by Marcus was exceptional in every respect. He could not have been nicer or more helpful. It was an extremely pleasant auto purchasing experience. I have purchased 5 successive Mercedes from Simonson (since 1983) and have always been very pleased.

damonk

18 de ene. de 2012

here's the letter i wrote to the santa monica mbz manager:my experience with your salesperson rebecca was nothing short of absolutely OUTSTANDING!!!! i originally dealt with ted feightner but he was shortly transferred to a different dept. he too was excellent. i also had dealings with lee the manager. there was a mistake made on his part when finalizing my deal. it was a temporary glitch but a financial one and the error was on his part. the reason i mention this at all is because we all make mistakes in life and the important thing is to take responsibility by admitting the mistake and then to stand behind your word. the answer here to lee is yes on both counts, which was very impressive. he turned a small, minor negative glitch into a huge positive experience for me! to say that rebecca webb was patient would be the understatement of the year. i was EXTREMELY WISHY WASHY on which car i wanted. she let me drive them all! the c 2 door, c 4 door, e 2 door, e 4 door, ml suv. i'm surprised i didn't test drive her own car! i also came back to the dealership and embarrassing amount of times - many of which i'd go see and sit in the cars myself on the down-low, hoping not to be noticed as i felt silly coming back again. when she'd spot me i'd say "i'm not here". she never made me feel uncomfortable. quite the opposite. she was always engaging, social, professional and pleasant! she was amazing!!! as a realtor of 27 years, i know when i'm being "closed" and not once did she ever try. not even an inch. she provided me with outstanding service, shared her incredible knowledge of the products and allowed me to come to my own conclusions. organically. "car sales like it should be"... the finance guy carl was quite pleasant as well. he explained and summarized the contracts clearly, efficiently and pleasantly, (something i pride myself in doing for my real estate clients.) i am a very very very satisfied wi simonsin customer and will DEFINITELY be referring business to this dealership! i am new to the mbz brand and all 5 of my previous cars have been bmw's. for the record, in the last 8 years alone, between myself and my referrals i was responsible for EIGHT transactions to my last bmw salesperson: 3 of my own and FIVE referrals.) i will look forward to referring as much business possible to wi simonsin. in closing let me just say once again what an incredible experience i had with rebecca webb. i could go on and on about her. she even helped me fidget with the garage door opener feature after hours while she was late for her own family dinner! i hope you read this at the next sales meeting and embarrass her with praise... i would also be more than happy to sing my praises further should any potential customer or representative from mbz corporate wish to contact me. you also have my permission to share all or part of this correspondence with anyone you see fit. sincerely, damon kronsbergcoldwell banker realty310.633.4900

vanjoco

17 de ene. de 2012

Ramin did a fine job in showing me the car I wanted at a price i was willing to pay. His customer service and assistance with the purchase of the car was phenomenal and I felt that he really cared if i was happy. I am a very picky buyer and rarely take time to evaluate sellers but felt that Ramin deserved the extra effort he gave me.

mserry7

28 de dic. de 2011

Denise was fantastic. She is extremely professional, very friendly and helpful and overall the dealership provided us with outstanding service. It was a real pleasure dealing with them and we will definitely be back.

phuong

19 de dic. de 2011

Drove over 2 hrs with a toddler. Found pre-owned car on autrotrader.com. Internet sales rep. wasn't available on Sunday. So, we dealt with John Halaka.Beautiful car, but there is a loud noise from tires (unsure why while we were there). John said service dept. doesn't not open on Sunday. John gave us a little discount to compensate for our insecurity of tires, but then added $1k for additional year of warranty. So, we ended up paying more anyway than the listed price of the car.Once home, our MB mechanic said the shocks were the problem. We called John to let him know about the problem, he didn't seem to really care. He said to take car to any dealership in our town (meaning, not his dealership). But, the big problem now is that shocks may not be covered in the car's warranty. Bottom line, spent over $30K for certified pre-owned car. In one week of ownership, I am looking at over $1000 in repairs and new tire costs, just to get car running safely. Great. The relatively fair price of the car was to reflect the hidden price of all the repairs you have to make to drive the car safely.I don't recommend you purchasing here.

Chart

6 de dic. de 2011

Intelligent sale person At wisimonson very knowledge ,Very friendly , know what I need , get the job done .this is the place people should purchase vehicle .

judydtyler

3 de dic. de 2011

Karnit was patient and friendly. She took the time to answer all our questions and gave us a great deal. She even let us test drive the car to our house to see if it would fit in the garage. She went out of her way to give us great service and to teach me how to use all the gadgets on the car. I will recommend her to anyone i know who wants to buy a MB!

ellenackerman

2 de dic. de 2011

We walked into the dealership just to look, not having decided what brand of car to buy, although I knew I wanted a smaller SUV and was leaning towards the smaller version of the Volvo I had previously. Rebecca was very helpful and informative. After looking at a few cars and test driving one, we talked with Rebecca and she explained the packages and options and found a car that was exactly what I wanted at a great price. I went out of town a few days later and she emailed me to keep me posted on where the car was and when it would arrive. The day after I got home, I picked up my new car and she spent more than 2 hours with me explaining all of the features. Even presented it with a giant red bow on the hood. I couldn't be happier!

Jptownsend

1 de dic. de 2011

My experience at WI Simonson was to my surprise, very very pleasant, and I chalk this up to all of Ms Webb's efforts to get me what I wanted in the way I wanted, which was: without spending much time at the dealership dickering and doing paperwork, or spending an unfair amount.I dread it when I need a new car, because the process is usually so slimy and unnecessarily time consuming; my time with Rebeca Webb was efficient and so pleasantly respectful I would urge anyone to go buy a Mercedes from Rebecca because the cars are wonderful and you will be treated really well! Even if you don't think you want a Mercedes!

Paul Yang

1 de dic. de 2011

Young Kim was really nice and explained everything to me. It was really helpful information so I decided to buy a new car there. I was satisfied with his service and I love my car. I will come back again.

ARMANDO 2020

30 de nov. de 2011

I HAVE BEEN BUYING CARS FOR THE LAST 35 YEARS IN MANY DEALERSHIPS,I HAD ONE OF THE BEST EXPERIENCES IN ALL THIS YEARS WITH DENISE JUSTICE(DEALERSHIP MANAGER).EVERYTHING WAS SO GREAT THAT I WAS WILLING TO DRIVE A TOTAL OF 245 MILES THE DAY THAT I BOUGHT THE CAR.CONGRATULATIONS, KEEP IT UP!!!

dchasin

30 de nov. de 2011

A+ experience. I highly recommend this dealership. I did not need to compare their inventory or prices to any other dealership before making my purchase.

bherman

30 de nov. de 2011

It was a pleasure to work with Marcus. His knowledge and courtesy helped in making the purchase a pleasure. I own a business with numerous vehicles & have made most of its purchases. Marcus got the vehicle to his lot within several hours of my accepting his proposal & delivered it in a very timely manner. His help in teaching me the operation of the car was wonderful

msalter

30 de nov. de 2011

Andrew Morgan is terrific. He is responsive, always helpful and provides great customer care. He also provided the most competitive lease rates on my new S550. He handled the entire transaction over the phone, delivered what he promised, and was at the dealership to greet me when I arrived to pick up my car. He went through a thorough presentation of the car's many features. Carl Durham expedited the paperwork and was professional and courteous. He did not try to sell me on things I did not want. This is one of many cars me, my family and friends have leased or purchased from Andrew. He is the reason I choose Simonson.

genala

30 de nov. de 2011

Marcus is the only sales person I trust to find the car my family wants and need. He knows his customers and takes great care of them. Marcus,you are "simply the best".

ssspatrol

29 de nov. de 2011

It was a pleasure to deal with John Halaka. It was no hassle. Great employee you have working for your dealership, very professional and knowledgable

kamran0424

18 de nov. de 2011

I had a good experience with this dealer secialy with the sales rep mr hamlet karapetian That make my leasing Extrimly smooth.I defenetly recomand this dealer.sincerelykamran ruben

renatamellao

18 de nov. de 2011

Although greeting at the entrance was confused and inefficient, once we made our way over to John Halaka service was great. If he were the only person we dealt with we would have come away even more satisfied. A few others at the dealership can tear a page from his book, especially regarding reception and final processing of financial details, but overall it is a very serious and pleasant dealership.

eric wiesener

16 de nov. de 2011

have been buying cars here for6-7 years bought 5 cars dealt with the same people because consistently fair and reasonable exceeded all my expectations with regards to the car, product information and value. in addition the people were very enjoable to deal with wouldnt buy a mercedes any where else

LMKruger

16 de nov. de 2011

W.I. Simonson has done an excellent job for years with my service on my other Mercedes. When I asked for a salesman to help with my purchase of a new car, I was introduced to Marcus Jeffery who from the very beginning earned my trust and delivered as promised every step of the way. I shopped around and at the end of the day no one could even come close to the service, professionalism, integrity and offer that we were offered. I would definitely go back to Marcus for my next Mercedes and have already recommended him to friends. Great job. Now i have 360 degrees of satisfaction. from the purchase to service to the next time I want to buy a car.

diana9811871

14 de nov. de 2011

As a foreigner, with a young credit history and many dreams, I called the dealership to explore options. I wasn't too optimistic about the situation, but Damien gave me the opportunity to 'work it out'. I went to see him the next day, I explained the situation and he goes 'guess what - you're never going to drive your old car again'. He was right. Skeptical, I continued the process. He was super friendly, patient and made me enjoy the whole experience, even though we knew it was going to be tough to get me through. He came back with the numbers, and he knew it wasn't going to work for me. He was ON MY SIDE. He literally did some magic along with the management team and offered me this great deal that involved trading in a previous lease. I went home that night on a Mercedes-Benz, and with a new friendship. How amazing is that!!!Thanks Damien and team!

cjbiederman

12 de nov. de 2011

Denise and Lee were really helpful, knowledgeable and professional. I have bought many cars, but have never had a better shopping experience. I will be back to buy from them again and again. What great representatives for MB.

uscforever08

11 de nov. de 2011

John was very helpful in getting me into a new E350. Worked with me on the price of the car and getting me a fair deal on my trade-in. Very picky on what I wanted but he was very patient in helping me find the model and the options that I wanted. Recommend highly.

sherree

11 de nov. de 2011

My credit situation was impossible (no history, first-time luxury car seeker, new in the country, no wage slips). Tried to get this car through a couple of lease agents but no one was able to approve me, the Mercedes company being very selective in financing. It took a few trips, various documentation and lots of persistence and patience on both sides. But Mr. Wheat had fought for me and worked with what I had, supporting me a hundred percent. At the end - I got the financing, and got the car. Still can't believe I'm driving a Mercedes. Thank you.

lajets

9 de nov. de 2011

excellent experience. will refer all my contacts to jeff very comfortable working with jeff. all people including sales manager, financial person very pleasant and professional. all aspects of purchase well described. no pressure to buy more accessories. the car delivery process was excellent . jeff clearly described all the car controls including the navigation system, audio system and embrace.

michelemartin

9 de nov. de 2011

Karnite is the quintessential professional who is not only an outstanding representative for Mercedes Benz, but who knows her business and cares about her clients. I have dealt with Karnite many times over the years, and I recommend her highly to anybody looking at the possibility of purchasing or leasing a Mercedes. While waiting for the process to be completed for my lease, I observed Karnite to be friendly, warm, and knowledgable in a straight forward way to those around her. If every sales person in this world could have half of the ability and qualities of Karnite, it would be a pleasure to buy anything. Unfortunately, these types of sales people are extremely rare...but I have mine and I will never go to anyone else when dealing with Mercedes.

Searose

7 de nov. de 2011

Karnit is a very special human being. She actually cares. That's not only rare, it's non-existant in this day and age. My experience with Mercedes Benz has been an absolute joy because she is my point of contact. I never expected to be driving a Mercedes now because of Karnit, I'm in my 2nd one and I'm telling everyone I know to go see her if they're looking for a great car and relationship with someone who care, not just about the sale...Sincerely, Jacob

mikefrese

3 de nov. de 2011

I communicated with John Halaka via email before coming into the showroom to take out the CL550 I would later purchase, and was impressed with John right from the start. He was able to answer all of my questions, ease any fears I had about purchasing a certified pre-owned Mercedes Benz, and overall went above and beyond the call of duty. He telephoned me the day after I purchased the car to make sure everything was OK, which no dealer has ever done. I will definitely refer my friends, family, and colleagues to John when they are going to purchase a Mercedes Benz as I know they will be in good hands. John can best be described in one word: Exceptional. I recommend him without hesitation.Mike Frese

smklein

1 de nov. de 2011

Karnit has sold many cars to my family. She is professional, caring and efficient. I came to W.I. Simonson because of her. She is a great salesperson.

oakgirl

28 de oct. de 2011

I walked into W. I. Simonson so not wanting to haggle and feel taken advantage of as I bought a new car. The experience was the opposite. My salesman, John Halaka, was patient, attentive, and super informed -- but not pushy. I did buy a car that day, in part knowing that I was getting 'up front pricing', that I got a good deal on my trade-in, and that I was being well taken care of by this dealership. The follow-up visits -- to have the inside/outside sealant applied and to have my iPhone integrated -- was pleasant and easy. It felt good to know that I was getting a fair price on the car. It felt good to support my local business. It really felt good to have such a great guy in John to work with. Thank you John!Cy Carlberg

sd6936

28 de oct. de 2011

My Mercedes experience with Ernie Luna at W.I. Simonson was FANTASTIC! Ernie's personable way and professional demeanor made me feel comfortable. His knowledge of the models, options and packages was exceptional (and educational) and his passion for Mercedes infectious - not that I wasn't already a Mercedes fan. Before making my decision to lease, Ernie astounded me with his creative thinking as he suggested a number of buying verses leasing scenarios (varying lease lengths and mileage options) on new and used vehicles, which added to the model choices within my budget. While Ernie was good at providing me with a number of options, he was better at letting ME decide. Not once did I feel that I was being "sold" a car or pressured to make a decision to buy one. Ernie took the time to listen to my needs and desires and more than satisfied them. I highly recommend Ernie Luna and the professional staff at W.I. Simonson.

pauljfsm

25 de oct. de 2011

Marcus helped me spec out and order a new AMG from scratch with the exact options I was looking for.He kept me in the loop at every stage of the build process and his communication skills were excellent.He is a pleasure to deal with and went out of his way to make sure I was happy with my car and as a result he has earned himself a lifelong customer.When it came time to talk numbers $'s, pricing was very competitive and I walked away feeling like I got a good deal on the exact car I wanted.I couldnt be happier.

raphael0827

20 de oct. de 2011

the saler was not friendly at all and not effective either. i will not recommate this dealer. i would like a dealer that is friendly and nice, not cold and ineffective!!!!

rls911

16 de oct. de 2011

John Hlaka was great! He was very eager to show us several MLs, colors and interiors. He stayed late on a weekday and helped us through the process. We got a fantastic deal and we felt like John was there to help us - it was a much better experience compared to the other Mercedes dealers I visited. John was also great because he seemed like he generally wanted to take care of us even afer we bought the vehicle and he even called us after the purchase to make sure everything was OK. Overall, a great experience. I'm glad I worked with John and I will recommend him to all my friends and coworkers.

Andy Karlin

14 de oct. de 2011

Although WI Simonson is the most convenient MBZ dealership for me in terms of location, I buy or lease from it primarily because of Marcus Jerry, the Fleet Sales Manager.I've bought or leased several cars from Marcus over the last nine years. It goes without saying that he knows his products inside and out. But equally if not more important, Marcus listens well, gives honest and simple answers to my questions, and educates me on what I need to know to make the decision that's best for me. He's never pushed me to buy or lease a car, and has never put his or WI Simonson's interests ahead of mine.Finally, Marcus is courteous, friendly and positive. Whenever I hear someone say they dislike the car buying experience, I always tell them they're getting their cars from the wrong person, and recommend Marcus.Andy Karlin

coppolat

12 de oct. de 2011

Jeff Levy was the best car salesman ever! He was very friendly from the start and very patient. I was unsure on if I even wanted a Mercedes and he listened never pressured me into anything just provided the facts about the vehicle I was interested in. From the beginning of the process I had his number and he always got back to me right away. I inquired about a Porsche at another dealership and I'm still waiting for the guy to call me back and it has been 2 weeks. Jeff is very prompt, nice, smart and patient. There was never a time I felt he was trying to oversell anything. He walked me through everything in the car very thoroughly. He did a great job and I look forward to working with him in the future. He always offered us drinks and didn't make us wait for anything. Everything was smooth and easy.

woodysca

10 de oct. de 2011

I was interested in the purchase of a used M-class Mercedes. I found a one-owner trade-in at W.I. Simonson. I called to get more information on the vehicle and spoke to John Halaka. He was very helpful in finding answers to the questions I had. I drove from San Diego to Santa Monica and John greeted me when I got there. He accompanied on a short test drive, after which I made the purchase. The vehicle was readied as we completed the paper work. The transaction could not have been easier.

esdotyang

8 de oct. de 2011

Mr. Young Kim was exceptional. I had to get a car quickly while extremely busy with an upcoming trial for work. Mr. Kim assisted me in helping me identify what I wanted, locate the perfect vehicle for me, andget a great price. This was the easiest and most satisfying car purchasing experience I have ever had. Highly recommended, A+++. Much appreciated!

earstoyou1951

8 de oct. de 2011

Marcus is superb! WI Simonson is superb! I have NEVER had an unpleasant experience...and I am always treated with the utmost respect. I have referred others to Marcus...and he has ALWAYS come through with FLYING COLORS! I would go no where else...for a new car..or service. W I Simonson is another 'WORD" for exceptional customer service!

dare1307

6 de oct. de 2011

Just leased a new 2012 E350 Convertible from WI Simonson today with the assistance of John Halaka. This is the second car I have leased from them and I was in and out of the dealership within 2 hours even with a test drive. Great team overall from Sales all the way to the Finance Department.

missreginaflowers

5 de oct. de 2011

Love doing business with these guys. Jason is a great adviser. Quick, easy, and painless. Just what I had in mind. Thanks for all of your help.

dohrway

4 de oct. de 2011

I called John about a car listed on the MB CPO website; he had it ready to test drive when I arrived, and he was patient with my children when they ran around his office while we made the car deal. I'll call again when we start looking for my wife's car.

cag.girard

25 de sep. de 2011

John was a pleasure to work with and was very helpful and knowledgeable on everything. Will recommend him to my friends and family. He did put any pressure on us to buy a car and genuinely cared about what I wanted. I will be returning to him for my next car purchase.

noammaor

25 de sep. de 2011

Good quick service, Trying to help as much as possible. Didnt take long, find the need and work with it.Thanka Thanks thanks thanksThanks

eborska

22 de sep. de 2011

I was very satisfied with the deal that I got from the saleman and then with the sales manager who actually lowered the downpayment after we made an agreement. Very professional...I will be a customer for life and will do all my maitanance at this dealership..I love my 2012 C250!

dmontgomery74

22 de sep. de 2011

I enjoyed my experience at W.I. Simonson very much. Marcus Jerry is very professional. he was very considerate to my sixteen year old son as well. He made choosing between a mercedes and a BMW reasy; he was cute too.

nradwan3

21 de sep. de 2011

Had an overall great experience with John Halaka! He was very helpful, informational, honest and pleasant to work with. I was worried about purchasing a car from a dealership because I usually buy them from private parties, but John made that experience great. He ensured I got the best price and got me approved with a low rate!

Plogster

18 de sep. de 2011

Sales Associate John Halaka was so helpful, he made us feel very comfortable . He understood what we were looking for and walked us through the process. He was also very patient as we debated which model we wanted and even test drove a few with us before we ended up driving off in a beautiful E350 cabriolet.

camilascamara

16 de sep. de 2011

I appreciate all the good service and the whole staff is awesome. I love to take my car to them. Thanks for all of your help.

Alex Street

15 de sep. de 2011

My experience was extraordinary. John Halaka was incredibly knowledgeable, helpful, friendly and professional. I would recommend him to everyone. And Lauren was excellent as well.

gofallg

14 de sep. de 2011

W.I. Simonson is a 1st class , highly professional dealership, clearly the best I've ever worked with. At the top of the list is the sales manager I work with, Mr. Marcus Jerry. His work ethic, and his belief that whatever my needs are, he can make it happen. He immediately goes after it and gets it done in record time. His follow through and enthusiasm and "can do" spirit always inspires me to believe that I will get the car I want , in the color I want, with the accessories and options I want, at the price that I want, and if seems like it's not possible, he always finds a way to deliver on his promise, and keeps me in the loop at all times.Having the kind of car you want is extremely important in Los Angeles, as we spend so much time in our cars. Happiness in this town is driving a car that you love...and Marcus always makes it happen for me in executing my vision of the Mercedes-Benz I want to drive, at a fair price, set up exactly how I like it, and delivers it in a day or two after I give him my wish list..every time!It's like I have my own car genie..I wish it, I call Marcus, and boom! I'm in the car before you can blink! In addition, everyone in service, parts, tech support, etc are all looking to make sure everything I need is taken care of ..truly a great experience all around. You need a category better than great for this dealership and this salesperson.

kacyl28

14 de sep. de 2011

Mike does an excellent job! That's why we keep coming back to W.I. Simonson. Keep up all the good work and Well done!

LEADER7

8 de sep. de 2011

I worked with Denise Justice at W I Simonson. We were very close to going with another dealership but Denise was straight forward and honest and made us a great deal... we got in contact with her hours before we had decided to make a purchase at another dealership. She was greatly helpful and we got an amazing deal on our car. I definitely recommend working with her if you're looking for a great deal without all the b.s. and hassle of buying a new car.

Rakusinkl

8 de sep. de 2011

Very easy to lease from Lawrence. Transaction was negotiated over the phone and when I arrived to pick up my car I only needed to sign the papers and drive away. Beautiful.

EdiZiraky

7 de sep. de 2011

The dealer was amazing gave me a great price and also have great service very friendly. Also sales was very polite and made sure i got all my needs, the best car for the best price.

marusso

6 de sep. de 2011

The dealership is highly professional and Marcus Jerry is the best! This was our 5th Mercedes purchased with Marcus and I wouldn't go anywhere else. We continually receive the customer service we expect and great pricing from this dealership. Marcus is also very attentive and detailed. You can call him well after the purchase and he will assist you with anything you need related to the car. He doesn't disappear like other sales people.

breculr1

5 de sep. de 2011

I waited 45 minutes to check in for service, despite making an appointment. They added 50% repair to estimate without checking the car. Tire pressure light issue not resolved. Employee mentioned that the tire pressure light on is normal, related to hot weather. Have had 3 bad experience with W.I. Simonson so far and I won't go back anymore.

malibumarv

4 de sep. de 2011

This was the 3rd car I leased from Marcus Jerry and the 4th from Simonson.....a PLEASURE to work with Marcus.....always friendly and the feeling is that he was on MY SIDE in getting me the best deal possible!Having been to other dealerships to "attempt" to lease a vehicle....I would ONLY go to Simonson and Marcus Jerry.

Gerry Teitelbaum

3 de sep. de 2011

Andrew Morgan and the Senior Sales Team at Simonsons went above and beyond the call of duty to accommodate my desires. They found me exactly the car I wanted, with exactly the features I wanted, in the color I wanted, and had it delivered within a few hours. In addition, they worked with us on the price, inasmuch as we are very old and devoted customers of Simonsons. Of course, before we ordered the car, Andrew was most helpful and patient in answering all my questions about various models and accompanying me for test drives. And, by the way, I am delighted with my E350 Cabriolet.

drurivlin

1 de sep. de 2011

This isn't my first car leased from W.I. Simonson Mercedes, but it is my best experience so far. Happily greeted by Marcus who understood in advance what I was looking for & gave me many options to choose from but never pressured me in any way.I never had to wait to see Marcus, he was always ready for me. When I took delivery of my new car he made sure everything was programmed in for me, bluetooth, radio etc. & that I had a level of comfort to operate the features of the vehicle.What was really appreciated was that he understood I needed assistance getting my previous vehicle, not a MBZ to the body shop & back so I could turn it in to the dealership & he took care of handling that for me as well. I was very impressed with the extra service there & would tell anyone who was looking for a Mercedes to speak with Marcus.

skyee1224

31 de ago. de 2011

Mr.Kim was very helpful with my car search and his expertise and experience in MBZ cars was the main reason for my decision to purchase. I will recommend him to all my friends and associates looking for new MBZ.

agehring

31 de ago. de 2011

I would highly recommend this dealer. They are friendly and offer great customer service. They also are interested in giving the customer a fair price. I had a very positive experience purchasing my CLS 550 after leasing it.

cyndywyndy

31 de ago. de 2011

Marcus Jerry at the Santa Monica dealership was UNBELIEVABLE!!! I'm not sure if I've ever had such great customer service. I rate the quality of customer service on a few thing: Friendliness, knowledge and expertise, efficiency, and speed. I am very busy, as we all are, and I did everything on the phone, so when I came to trade my old car for my new one, I signed all my paper work, which he had organized, and was down the street in less than 30 minutes! I even had a little problem with my credit, that he took care of on my drive over. In addition, he is funny and very sweet. I will only ever be buy a car from Marcus Jerry at Mercedes Benz Santa Monica.

Pstrauss00

31 de ago. de 2011

If your looking for a great deal on a Mercedes with no B.S, Marcus Jerry is your guy. He is honest, never pushy, and will do what it takes to make a deal.There is reason why Marcus is the #1 sale guy at WI Simonson.

pucaslee

31 de ago. de 2011

Karnit was extremely helpful in finding us the car with the exact options that we wanted. She was very thorough in explaining all the various functions and communicated with us often to see if there was anything else she help with.I would definitely go back to her to buy a Mercedes.

legendhomes01

30 de ago. de 2011

We buy all our cars through Karnit Aricha. We find her to be the besst salespeerson we ever dealt with. We also find Guss Navaro at the service department to be someone we love to work with.

sreedy

30 de ago. de 2011

My fiance and I were looking to get a new car and we liked the Mercedes GLK. Before going to the Mercedes dealership in Santa Monica, we actually visited another dealership, but were so annoyed by the salesman that we left (he was pushy, arrogant, and would only address my fiance even when I asked him questions). The next day we went to the Santa Monica dealership and were fortunate enough to have Karnit Aricha greet us. Karnit was very professional and she went out of her way to find us the exact car we were searching for (even though there was only one car in the area and it had to be shipped in from another dealer). She was not pushy at all, she let the car sell itself all the while being kind and informative. We wanted to trade in my car and she was able to get us the exact price we asked for it. Overall, it was a wonderful experience one that was made so much more enjoyable as a result of working with Karnit.

rateprofessional

16 de may. de 2010

when they're making sales or lease, they are absolutely perfect; however shows no sense of service or dedication after leased, especially when u return it. The worst Mercedes Benz service I've ever received. Never recommend this place to anyone. attempted to communicate with John H. a few months before the due of returning. He never provide me enough information but percewading to extend the new lease.at the returning date, I have attempted to schedule pre-screen condition, etc. the director of lease end, " Sam" never return my calls (many times,), did not show up at the appointed time, and treated me very unprofessional.completely oposite attitude between ' into Mercedes" and "out of Mercedes".again, I am very disappointed with the service, in particular with W.I. Simonson.I am spending time to write this, not because I want to spread ' bad mouth' but I believe that people in future need to know before they visit the place. Later on, I've found that I am not only one. pls contact me if you have further question.regards,Rateprofessional

mkcritic

2 de dic. de 2009

It seems service has dramatically suffered since that 'amazing two-month period in late 2008 ;) ...I brought my E350 in for routine service on 11/28/09. That day was extremely slow. Still, I had to wait over 30 minutes to be seen by a service advisor. Being promised a quick turnaround ('should be done by noon'), I got my car at 2:45 p.m.The bill was very reasonable. So far so good - I know I'm a bit impatient, so I decided it's me - let it go - plus I did get to hang at the bookstore, something I do enjoy and don't do enough of - but back to our friends at Simonson: unfortunately, that was not the end, but barely just the beginning.two days and 10 miles later, the car makes a terrible noise, as it turns out, from dragging the bottom engine cover on the road in front of my children's elementary school. Well, as the dealership confirmed, the screws hadn't been fastened. - OK - this can happen (but I was still wondering how much this may happen - because it absolutely shouldn't).After barely getting an apology, we made an appoinment to bring car back to reattach the cover. My wife brought the car in today (12/2/09) at 9:30 a.m. The valet service dropped her off at 3rd Street Promenade, a popular shopping areaea, to be picked up again at 1:00 p.m. - At 1:15 she called me to inquire where her ride was. After being passed around and being on hold forever, the valet person asked for my wife's name, then just hung up on me. When I called back, asking for a manager, I ended up with some manager's voice mail - after being on hold for another 10 minutes, that is.Finally back at Simonson, my wife learned that they also had to make another warranty repair they missed on the first visit just a few days earlier.But here is the good news: the car has been running fine for the last 5 hours and 7 miles since the service - I'm impressed at this point!Wow - I never thought that this would be the kind of unmatched experience you'd have by owning one of the world's greatest automobiles - but I have to give it to them: anyone will have a hard time matching this experience anytime soon.So, get this ... their sales department is contacting me about buying another car from them as my lease is coming up... call me naive, but it is mind-boggling how screwed up a small dealership can possibly be.

jghanson999

22 de dic. de 2008

Kevin Scott did a tremendous job - very professional and courteous. Kevin always kept me informed of what was going on with my service and made great recommendations for how best to maintain my car. I would not take my Mercedes to any other dealer - he has rightfully earned my business - great job!

treynaldo

18 de dic. de 2008

Kevin is the best! It is always pleasure working with him, he makes it so easy to get my car serviced. I would definitely recommend him to my family and friends. When I bring my car to Kevin, I get the feeling that he really cares about me and my car- thanks Kevin!

drews1

12 de dic. de 2008

Kevin is an asset to WI Simonson in that he is always available to take calls and schedule servicing at a moments notice. Also offers frank and valuable advice pertaining to extra services that, while maybe not required at the time, could be added to help preserve the life of the vehicle and it's systems (tire balancing/alignment for example).Would certainly shop again at WI Simonson for his care and expertise alone.

Jill Calipari

11 de dic. de 2008

I have been working with Kevin Scott for several years now when I bring my bosses' cars in (David and Susan Martin). Kevin is always so polite, professional and friendly. He makes me feel like I am his only customer. He gets the job done. The cars are always ready when he promises them. I love dealing with Kevin, as he makes my job so much easier.

mandri11

19 de nov. de 2008

I called the dealership early on Monday expecting to recieve an appt. for the next day, I was able to get appt that morning. I made it to my job on time for 11:30am.Every thing worked smoothly, and effortlessly.Mr Lawless arranged a shuttle for me.When I returned my car was clean and ready.I have always had a very favorable experience at the dealership

Harris Sperling

19 de nov. de 2008

The first impression of the service area is one of professionalism - clean, well organized with polite service people who attend to your needs. My service manager,Armound, has a friendly way about him and keeps his promise on what service will be done and when the car will be ready. Having the car returned washed, on time and serviced,is always a pleasure.

ffrski

18 de nov. de 2008

I went to the dealer's service department without an appointment. I described my concern and soon after was provided with a diagnosis of the problem. The problem was, then, repaired.Mr. Lawless was very helpful, courteous, and professional. He explained in detail what was causing the problem with my car and what he could do to remedy the problem. Upon my approval, the repair work was completed.The response was very timely considering I did not have an appointment. I, also, got a car wash.Great service!

pjenkins

17 de nov. de 2008

Mr. Lawless has always been efficient in handling my car's service needs. I have been going to W. I. Simonson to have my car serviced since it is close to my office and Mr. Lawless has always attended to me with utmost courtesy, calls me promptly about the status of my service, and have my car ready on time.

rgreenfield

7 de nov. de 2008

Stan is a wonderful service person. I have been going to Simonson for over 20 years, and always ask for him. I trust his judgment and rely on his advise. My only complaint about Simonson is that the repairs are expensive. But that is not Stan's fault. Maybe that just comes with the territory--owning a Mercedes. I would suggest that Mercedes consider doing what BMW does--include full free repair service for 4 years as part of its warranty.

tiznanya

6 de nov. de 2008

I recently moved to Santa Monica - where I neither purchased my vehicle nor had any previous service done. As I have moved frequently in my lifetime, I have had poor experiences servicing my vehicle at dealerships with whom I have not had the chance to establish rapport. However, upon visiting WI Simonson in Santa Monica, I've found that good customer service still exists. My service advisor, Derrick Franklin, and technician, Hans Lesmsister, have provided me with excellent service every time. They are both courteous and friendly, and have anticipated my needs exceptionally well.

JulieLevine

6 de nov. de 2008

Michael Mejorado is an exemplary employee. He is attentive and helpful. He is prompt and reliable. It is because of his attentiveness and professionalism that I continue to have my car serviced at W.I. Simonson. I have tried other dealerships such as Calabasas and they do not compare. I have dealt with other customer service representatives but Michael Mejorado takes personal service to a whole new level.

ssbsssss

6 de nov. de 2008

Stan Sax has been by service advisor for over 20 years. All aspects of the service department have been outstanding over the years. The only issue I ever have with them is that the pricing for tires is not the most competitive relative to the local marketplace...I understand that Stan has no control over this.

Carrie Hill

31 de oct. de 2008

People always wait to be in Stan's care. He is very sincere, thorough and thoughtful consistently. Has never failed me in 30 years. Truly an inspiration as a human being. Have never found him cranky or loopy. I use him as a role model.Carrie Hill

ld90064

30 de oct. de 2008

Charles has been nothing but exceptional. His kindness and follow up are amazing. "ON IT" is best to describe Charles. Great Guy!!!Service facility is very clean and very inviting to visit. I love that there is rental to use while my car is being serviced. Thank you for everything.Lisa Dorfmanclk55 :)

Bertwood

29 de oct. de 2008

Both Charles Lawless and Andrew Morgan are very courteous, knowledge, and responsive. They understand that time is valuable and they make the best use of it by completing work requested on time and keeping us informed as the status of any service or repair.

Ernie Roth

25 de oct. de 2008

Charles helps to make my visits a pleasure, what more could I ask for. For my responce to be longer;I must say then that the service I recieve from the dealership is great, its to bad this part of the reports,emails and surveys can not learn to match thier service.

karenE350

24 de oct. de 2008

My compliments will exceed 250 Characters! :)................................amazing great friendly fast service! Rene House helped, and his team of advisors, frank the mechanice and hans both wonderful techs! thanks for the coffee :) while I waited.

anglfce

23 de oct. de 2008

Rene House was my service representative at Beverly Hills mercedes several years ago. When I found out Rene was at Simonson I was thrilled and transfered to Simonson for furthur service. I found Renes service to be more honorable than most I have experienced at Beverly Hills Mercedes. Being a female who knows very little about cars this is crucial in my choice of service representatives.

CaliGuy

1 de oct. de 2008

Why isn't there a selection for 0! I did not like the way I was treated at all in this place. They were so rude to me. Then they tried selling me flushes that the car didn't need! I know this because I normally get my car fixed at Beverly Hills, and they recently did the flushes to it. The only reason I was at Simonson this time was because my car died nearby. The labor was insane, the idea that they would try to pre-sell items to me before even looking over my car is insane, and the managers in that place don't have half a brain! Never again. I'll pay more money for a tow to MB of Beverly Hills long before I come here again. It's Beverly Hills, and the labor is cheaper! Go figure! Nice try Simonson. You lost more business. And judging by the rest of the reviews on here you're going to lose more and more people who see these, long before they ever get near the entrance. Trust me people, don't give up on the Mercedes product because of THIS PLACE! Just take your car to Beverly Hills and you'll get nicer people, cheaper prices, and a better service experience overall.

investkw

25 de jul. de 2008

I wish there was a button on the recommendation for "HELL NO". This is a problem in progress but so far the way this so called automotive giants handling takes unprofessionalism to a leve even Enron wasnt able to go.1) Their service department should be disqualified from handlind all types of cars let alone bikes. I have had 2 seperate incidents with a CLK 350 (2006) which had almost deadly consequences and a C230 (which I thank traffic on wilshire at 5pm) which was the steering wheel locking while the car was in motion.2) I refuse to take the car back as it has 2 months left on lease and its a car my wife drives with my kids in it. The level of service that they provide must be turning Mr. Benz over in his grave dailyTheir upper management, is a bunch of puppets, except their GM, which does not have the courtesy, let alone the cajones, to call a client who has leased his 4th car from the dealership back and see what is wrong. So we take time from our busy schedules every day and start climbing the corporate ladder finding sonic executives in the other end of the country to resolve our problemsNOT ONLY WILL I NOT DO BUSINESS AND ADVISE NO ONE ELSE TO DO BUSINESS WITH WI SIMONSON, BUT I WILL BE NO LONGER DRIVING A BENZfor any curious folks investkwatyahoo.com is my emailOOPS Just got call from the GM - STILL NO RESOLUTION TO PROBLEM. STAND BY MY ADVICE. DO NOT DEAL WITH WI SIMONSON AND AVOID BENZ's

brennach

4 de may. de 2008

I think this dealership "saw me coming". I am a petite attractive blonde and W.I. Simonson service dept. took me for a ride!First, I was quoted $1050. for a basic "one wrench" service! I became suspicious, because the "service advisor" never actually "advised" me on my service and flirted with me while he typed up my paperworkBeing the trusting person I am I left, but the next day called two other dealerships: Calabasas and Pasadena. The Pasadena service dept charged ONLY $198. for this same service!! The advisor, Rene House, was a total jerk! When I questioned him about the price he made up some story. When I couldn't take him anymore, I just wanted to pick up my car and leave! At the cashier counter, I saw that I was charged nearly $100 for tire balancing. Well, I just had 4 new tires put on my C240! I asked Mr. House to remove the charge and he started yelling at me in front of the cashier and another employee!!! When I said I wasn't going to pay for this charge, he said "he wouldn't give my car back! This man was rude, I was overcharged and the service was horrible!Besides that, he said I needed a couple other things that would have doubled my bill! I took it to an independent Mercedes mechanic recommended by a friend. He did a diagnostic and said there was absolutely NO indication that I needed either of the services he recommended!! It would have doubled my bill!!This dealership is way OVERPRICED and the service manager, Rene House, extremely rude and unhelpful.MY ADVICE IS TO GO TO ANOTHER DEALERSHIP!!

Charlie1

6 de oct. de 2007

W.I SIMONSON CHARGESTHE MOST FOR TELE AID UPGRADE !!!I called W.I. Simonson to find out how much the "digital upgrade" for my Tele Aid would cost since Mercedes motified me that the analog Tele Aid they installed in all cars up to 2006 would no longer work after this year.W.I. Simonson said they would not do the 1 year or 2 year subscription upgrade to digital, ONLY THE LIFETIME SUBSCRIPTION UPGRADE! Which they charge $2100! (According to MBUSA, the Lifetime upgrade is $1500 which includes parts plus labor charges). I told them I only wanted a one year as my car is 4 yrs old and would probably only have it one more year. Didn't matter. They only do the lifetime upgrade.I called Beverly Hills Ltd Mercedes Benz, and they quoted $1743 for the lifetime upgrade. They also quoted $1067 for the one year upgrade. ($240 for the subscription, $600 parts, and $243 for labor).Which must mean that W.I. Simonson is charghing more than double for labor! When I called Simonson's Service Department and told them of the difference in cost, they couldn't understand how BH Ltd could do the job for $243 in labor. They just about refused to believe me.In any case, I had the job done at BH Ltd MB the next day. And they gave me a loaner Mercedes free!

ajimenezmd

24 de ago. de 2007

I initiated a great deal via the internet, had my credit approved, and was ready with my down payment. What was a day to wait for my car that was arriving turn into no later than 5 days later. This turned into another 3 days later, and finally after another 2 weeks, I canceled my order. There reasoning was that the car that was delivered to another dealership through which they traded for my deal was missing a part. This continued, and I supposed I would have accepted this as an excuse; however, the reason I canceled my order was not because of this. It was that each time I was told that I would be picking up my car, and I made changes to my schedule they never updated me to tell me that I would have to wait some more. The lack of updates was what made me cancel my order. Despite getting a great deal, pretty much any dealership can match it, but treat you fairly. Especially if you have busy schedule.By the way, according to another dealership they never heard of the part problem they kept referencing to, they are very untrustworthy.I would strongly not recommend anyone purchasing from them, believe me go else where.Thanks

jdirector

3 de may. de 2007

Part 2 of W.I. Simonson because of the lenght of this post:Item 3:When I walked in to the service manager office, seems like his attitude change also, like it wasn't their fault and made it like it was nothing or a minor problem with again, NO Apology from them. He said that they will do what they can back to "Status Quao", im thinking, you guys were so irresponsible for the damage and yet no Apology to the client and yet you have an attitude towards me. "service guy must of said something up to no good". Item 4:Now the situation is that they will call a vendor and get a quote to "restore" the wheel back to "status quao". As for the damage to my orginal wheel, they had replace another tire for me. They wanted me to come back to "drop off the car again for 2 more days to fix"?. (you should know what im thinking by now) As I drove off their lot "very dissapointed of course", for a few blocks and I decided to stop and look at the tire to see what they had put on. Guess what? they put on the wrong ratings which didn't match up with the rest of the 3 tires. Oh my gosh, what is wrong with these people and it gets worse.Item 5:The next day, I decided not to leave the car with them and just use my spare for 2 days. Well, the service guy advise me not to use it becasue of safety reason, oh gosh, like this guy really cares after one problem after another. (two face as they call it or what) so he suggested that I leave the spare where it was and I asked so you have a spare I can use in the mean time. He said yes, i said fine. After 30 mins of wait, he drove up the car and came up to me and said the car was ready. I walked to my car and looked at the spare wheel. Guess what??? All my orginials are size 19" all around and he puts on a size 18"???????I asked him, should it not be a size 19" instead because its not balanced, gold figure. He said, it should be okay, but I said its not balalnced out and if I break, I could be in an accident because its not even. Then he takes off, where I don't know for 10 mins and then back with a "measurement tape"??? what the heck. And he starts to measure both my orginials and his spare and says, it's only "1 inch difference" should not be a problem. Oh my gosh!!!!!! At this point, I just took off. He called me later that evening and he asked me, how was the drive. I told him exactly what happend, it's not balance and it turns to the right on its own, and "he laughed over the phone". I just had enough with this guy and dealer. Tomorrow, I will pick up my wheel and yet to see how it turns out. I will post my update for you to read and please, if you have a business, don't be like them and treat others with all the respect becuase they might just spend thousands of dollars but even so, they are your future customers. I have dual Masters in MBA and MHRM and I'm in the Real Estate business as well as Business Management, if you ever need a Business Advice, I would be more than happy to work with you to make your Business Excell the Right Way and the Smart Way.thanks for listening and for websites like Dealer Rater are always Great for Consumers and Businesses. Jamesjdirectoratgmail.com

ZoomZoomZoom

30 de abr. de 2007

I left a rating here before and NOW I found that I dont see it anymore ??? WELL, I have recently found that the SONIC AUTOMOTIVE INC. that, in the past few (4-5) years purchased W I Simonson,( wisimonson , W.I. Simonson ) are now making sure that Mercedes owners like myself are charged at least 4.5 hours of labor per service order.Meaning that EVERY time your car crosses the service drive the advisors are MADE to sell you these labor hours to make a certain "bounus"! Even if you car is under warranty they still must try to "SELL" customers stuff that they may not really need!They also have a SLIDING SCALE of labor. ...get this THE MORE HOURS OF LABOR YOU'RE SOLD THE MORE THE PRICE PER HOUR IS !!!!????just be alert to this and check other places to take your car the Corprate company is forcing the on the workers and they also make more money when you buy it so check places like A.E. German and other "Independant" shops where you will get your dollars worth. "Old W I Simonson ain't what she used to be!"

lifetime_mb

5 de ene. de 2006

I had a very positive service experience though the service rep wasn't the friendliest guy, he was professional and took care of everything like he said he would.I had a loaner for one day, everything that needed fixing under warranty was done without any hassle and the workmanship was top notch. The sales side of this dealership, i think, is superb. Have to say though, that while I was waiting for a valet to drive my car out so i could pick it up, I watched another valet drive someone's MB into a curb where it scratched up the side and he didn't say a thing to the owners until AFTER they spotted the damage which is shady to say the least.But as dealerships go these guys have been great for me so far . Honestly the service was better than expected.

s430

24 de ago. de 2005

1) Took one week to diagnosis a problem and another 2 days to fix it.2) Returned the car to me with 11-12 scratches!!3) Took another trip back to the dealer to have the 95% of the scratches buff out.4) Extremely poor care of customer's car.

BillyPaul

12 de nov. de 2003

They were very courteous throughout the sales process. I was misled on a couple of issues. But overall, they were pretty responsive to my needs. I have had the car serviced once since I bought it and the service department was thorough and pleasant. I knew what was being done and they even took care of some things that I was unaware of when I took the car in - like replacing the enging mounts. I would return to them the next time I'm looking for a Mercedes, but they won't be the only place I'll visit.