nancyculver

6 de oct. de 2016

Carol was friendlyand thorough in inspecting my vehicle. She found a light bulb that was burnt out over the license plate. She explained that sometime if tapped the light comes back on. She reminded me that my vehicle was due for 50,000 mile service and explained the type of service and the cost. She kept me advised of the progress of the work on my vehicle. She introduced me to the cashier and walker me out to my car. She made a point of making me aware of a slight step that could be a trip hazzard for an individual who was not paying attention to where they were walking. -- I am a senior citizen and due to arthritis I am somewhat unsteady on my feet. I appreciated Carol's concern and had no problem with safely getting out the door.

JBS

4 de oct. de 2016

Always friendly and taken care of in a professional manner. The dealership was recently remodeled; so it is very new, comfortable, and clean. Friendly sales and service staff!

Taytay123

3 de oct. de 2016

I love the excellent professional customer service every time I visit . Keep up the great work !! I will recommend this dealership to everyone I know

Jaybee

27 de sep. de 2016

I've only been to one other Subaru dealer for service, and that was where I purchased my vehicle in Salisbury, MD. This service experience was, by far, leaps and bounds ahead of the competition. The staff was friendly and informative. The showroom was clean as was the service area. Nice job Winner!

JimP

18 de sep. de 2016

We had an urgent need for new tires due to a flat and wear. The service center had stock of the tires we wanted, and at a price comparable to independent tire stores.

Sheri

16 de sep. de 2016

The recall service was completed. Rear axle trailing arm relay installed. The tires were checked for tire pressure and wear. The brakes were also checked. The battery was tested. Complimentary multi-point inspection completed.

Zna8724

10 de sep. de 2016

Got an email from subaru about a recall on my 2016 outback. Winner got me right in the next day and got everything taken care of in abkut 30 min. Even got a free car wash!

SubA man

20 de ago. de 2016

Excellent service detailing was outstanding very clean right to the Windows, what a outstanding job. service was quick and friendly. The appointment was easy with online scheduling thanks to all !!

5SOFTball

20 de ago. de 2016

Great experience Brought my Outback in for it's first service. Car was ready on time. Was notified car was ready, car was cleaned on return.

tony2

17 de ago. de 2016

Our GTI had to be towed to Winner VW on a Sunday evening, with a bad fuel pump, as we were driving from the OBX back to Connecticut. Monday morning Neil's team fit us into a busy schedule, diagnosed the problem, fixed a few outstanding recall issues to boot, and by late afternoon we were on our way home. Thanks!

john123

15 de ago. de 2016

dear sirs, carroll did a great job to and i got a discount to.Everyone did a great job thanks alot john vaina they fixed a oil leak and a check engine code and changed a valve and changed the oil to.

Whocares

6 de ago. de 2016

From the moment we walked into the dealership and met our salesperson, Steve, we felt as thouh it was going to be a pleasant experience. This is our first purchase here in DE. We were so accustom to the high pressure sales in NJ it was a pleasure to deal with someone so knowledgable and non aggressive as Seve. No aggressive in this situation was a very good thing.. He took his time , explained what we asked and was helpful during what could be a very unpleasant activity.

KerryVW

28 de jul. de 2016

Winner is an excellent dealership. Their personal are friendly, courteous and professional. I will continue to have my Golf SportWagen serviced there. The location is convenient to anywhere in Delaware,

JT

27 de jul. de 2016

Always a great experience, always excellent. service, always customer friendly and helpful. Explaining every step of our care. Really great staff. One word outstanding. See you soon.

Bunker

2 de jul. de 2016

The service deptartment did a great job keeping me informed as to what was needed and gave me the options to make a good decision. Carol and Jared were terrific. Shuttle driver Bill did a suberb job, as he usually does.

Lynn

20 de jun. de 2016

The service rep facilitated not only the routine service scheduled, but also solicited expert help to show me how to change my clock and connect my cell phone to the auto Bluetooth. The mechanic displayed the patience required to help a not very technical senior citizen perform the above tasks. I thank them both very much!

Wrinkels

14 de jun. de 2016

I called service center, explained my problem, was told to bring car in and within the hour I was out again with an explanation of the happening.

Cymro

9 de jun. de 2016

The dealership have made a big investment in the premises and customer service. They did not try to convince me that I need necessary work as is common in some dealerships. I appreciated their honesty and good work. No coffee in the waiting area tut tut!

Subrulvr630

6 de jun. de 2016

Carol helped service my car and was very professional. She called with service recommendations and was very nice. Kasey loaned me a vehicle so I could continue to work and even let me choose the vehicle of my choice. Pricing was great and my car was courtesy cleaned. I can't wait to return! Thanks all for your assistance.

JBS

23 de may. de 2016

Always friendly service. Usually am able to get in for appt. very quickly. Nice, new, upgraded dealership. It is always quick & service advisor is very accommodating.

Touareg

5 de may. de 2016

As always, Winner VW exceeded my expectations and my 70,000 service interval was painless. I'm very happy with the cost effectiveness with regard to service on my 2013 Touareg.

JoeyS

4 de may. de 2016

O K Customer Service / Hospitality area >> Coffee machine was only dispensing a half a cup of beverage. Brought this up to an employee who appeared to be Management and he got distracted on the way to look and it was NOT addressed before I left.

uncle buck

1 de may. de 2016

Online scheduling worked well, check in was prompt, and I knew what the bill was before I left the vehicle.. No surprises like my previous visit. there was an offer for a free hand wash. The job was one nicely.

megcbrok32

5 de abr. de 2016

I had the pleasure of working with Robert Jones and Logan. Both were amazing! I purchased a Subaru- your vehicle brand below is defaulted to Volkswagen. I am unable to change that.

MyRedJetta

31 de mar. de 2016

Very good service always, has been my experience with Winner VW. From the time of calling for an appointment to drop my VW off for service and they provide me a date and time that meets my needs to the completion of the service I have always had a very good experience.

boatman1

29 de mar. de 2016

Our salesman Bob was very informative, polite and helpful. He took the time to explain all the features on the car and helped us on the ones we did not understand. He even scheduled a future appointment to go over any other things we may have questions about. Logan our finance manager helped us to get a good rate and explained the extend warranty to us in detail.

Btc12673

21 de mar. de 2016

Very helpful staff!! Met & exceeded all my needs!! Carol was very friendly & accomindating...they let me get my own parts to save $$ & installed them no problem!! I will definately be back!! :) :) :) :)

dlippin

14 de mar. de 2016

Bought my call in for recall service. John processed my service quickly and answered all my questions and helped me with an issue with my key fob.

Subrulvr630

28 de feb. de 2016

All services were performed quickly and I received a call when services were completed. I had no issues and am very satisfied with the results.

VWguy83

30 de ago. de 2015

Brought my car in for its 40k service and also the engine light was on. Will was very helpful with the whole process. The engine light ended up being covered under an extended warranty. Something to do with the exhaust. Got my car back sooner the expected and was kept up to date during the whole process. These guys are doing a great job.

gpierce

11 de ago. de 2015

I asked for an itemized invoice on parts prior to my repair. I knew something was wrong immediately upon seeing the parts numbers scribbled over in black magic marker. Thankfully you could read the numbers still. Upon price checking against the parts link posted on vw.com, I realized winner was charging 10% to 30% over the MSRP shown on vw.com. These are prices right from the manufacturers website. Since i had a warranty repair partially covered by vw corporate I was told the dealer should be giving me warranty repair prices on my parts. Winner's answer was the MSRP listed on the manufactures website is the "warranty" price for the parts. I know they have to make money somehow, but they should not be upcharging on the prices listed on their own manufactures website, and also pocketing the extra profits for the warranty prices from VW provided for my WARRANTY repair. This doesn't even begin to scratch the surface of the fact I had to come 2k out of pocket to repair a 2.5 year old TDI.

tonyd

25 de feb. de 2015

the dealership is making efforts to rectify an unfortunate experience I had there and I applaud the general manager for his efforts. I'd like to retract my previous review.

sduncan729

26 de nov. de 2014

Had a great experience with the Winner group, would recommend this dealership to anyone. Especially thanks to Scott for his exceptional customer service through the entire process.

louann.steeletaggart

18 de nov. de 2014

Great experience when purchasing our new Subaru! Would have liked bigger Subaru selection BUT none-the-less, found the perfect one! Scheduled later service for trailer hitch installation! Great sales & service experience!

Shelar963

3 de oct. de 2014

Winner team was wonderful Jim Bifferato was the best sales person around. Bought a new outback. Easy to deal with, honest and great. Go see Jim!

raimusha

7 de sep. de 2014

I walked into this dealership with my eyes set on a manual Ford Mustang. The only problem was that I've never driven manual vehicle before. Mike Cassidy displayed great professionalism, and patience while I was at the dealership. I did not expect him to teach me how to drive a manual vehicle, I thought he was going to discourage me, and tell me to get an automatic, instead; Cassidy gave me the courage to go after what I wanted. Now I am driving a 2009 Ford Mustang as my first car, and I am happy.

taylorairforce

2 de sep. de 2014

I recently bought a 2014 VW Jetta. The buying experience was truly the best. I was taken care of very well and got exactly what I wanted and then some. None of that would of happened if it hadn't of been for the excellent customer service of Mike Cassidy. He made sure my every request was met and continues to take care of me after I already bought the care. Needless to say the professionalism and customer service of Mike Cassidy will make my next car buying decision easy it will be done at the Winner VW dealer again.

mrsxmas

22 de ago. de 2014

I have never had a more pleasant experience buying a car. From the time I walked into the dealership I felt at home. I had the wonderful privilege of having Mike Cassidy as my salesperson. From the first moment I spoke with Mike, I knew he had my best interests at heart, and he worked diligently until I got the car I wanted. I never felt a moment of pressure. Mike asked me what I wanted and he made sure that I left the dealership happy. Mike was very patient with me and he answered all of my questions and addressed all of my concerns as well. Not once did I feel like "just another customer," and Mike made sure of that. I'm honored to have had Mike Cassidy as my salesperson, he made purchasing a car like a walking in the park. I would definitely recommend anyone in the market for a Volkswagen to stop by Dover Volkswagen Subaru and see Mike Cassidy.

datwaniamit

16 de ago. de 2014

Mr. Mike Cassidy helped me buy my first new car. I got a VW passat. Mike is very friendly and knowledgeable and didnt pressure me. He did a very good job with the whole process and made sure all my questions were answered. I got what i was looking for. I was also really impressed with the follow up texts and phone calls. keep up the good work. Needless to add that i am a happy camper!

logan 917

18 de jul. de 2014

I purchased a used van with the help of Mike Cassidy. The experience was most pleasant. Mike truly knows how to make someone feel at ease. At no time did I feel pressured in any way. Any questions I had, Mike new the answer. Mike made sure he was always accommodating to my schedule. The few things that I requested fixed regarding the van were taken care of right away. He even offered to help me sell my older car by writing the ad for Craigs list. I have never had a more enjoyable experience purchasing a car. I would and have recommended Mike to friends and family.

kongy

15 de jul. de 2014

We have owned approximately 30 cars (we are 67 and 71) and this was the most positive experience we have had. Our new 2015 Forester is gorgeous, gets great mileage, handles very well and is spacious. Incredible music system, comfortable, and excellent vision. Bought it to replace a 2008 Forester with 155,000 miles on it. Mike Cassidy was knowledgeable, easy to deal with and went way beyond our expectations,. including driving 50 miles to our home to help with the Blue Tooth and other questions we had. He is honest and forthright. Wants his customers to be happy with their purchase. This is the place to go for a car.

StephenGring

29 de jun. de 2014

Purchasing a new Subaru with the help of Mike Cassidy was a pleasant, enjoyable experience. Mike assisted us in a variety of ways including making some useful recommendations and accomodating our schedule.

perryphoto

19 de jun. de 2014

I HATE SHOPPING FOR A NEW CAR! That's part of the reason I drive my cars for 10 years or more. My brother recommended Dover VW to me, so I drove 40+ miles out of my way ( I live in Newark, DE ) to give them a try. Man oh man am I glad I did. I walked in, asked for the sales manager (Rick), told him my brother convinced me to give them a try, & he introduced me to salesman Mike Cassidy ( a truly good guy ) & a little over 3 hours later I drove off the lot in one of the cars they had listed as a dealer's special on their website. Mike took me out on 3 test drives & would have been more than happy to take me out in as many cars as it took, but when I took the 2013 Passat out on the 3rd test drive, I was sold. The car was listed at a very fair price, they gave me a generous trade in allowance for my 2001 Passat ( 139,000 miles ) and walked me through the process professionally & courteously, answering every question patiently & fully. This was hands down the best car-buying experience I have ever had. The dealership has recently changed ownership & these guys are making a serious effort to become the kind of dealership that customers recommend to their friends & family. I didn't think there was such a thing as a "No Haggle" car buying experience, but these guys proved me wrong. In my opinion, these guys will go above and beyond to earn their customer's trust.

Porsche6990

9 de jun. de 2014

For all intensive purposes I went to Volkwagen of Dover because they actually have a selection of vehicles for all tastes. Being a young man out of college for a year and always driving an economy car, I was in the market for something a little sporty. Dover Volkswagen Subaru had the vehicles that are actually sporty. If you see a cool new VW or Subaru in a magazine like Car and Driver you want to take a look at, guess what? They actually have it! The VW GLI, IN STOCK.. the WRX IN STOCK, GTI IN STOCK. I went to plenty other VW dealerships in the Wilminton area and they didn't have anything sporty. I understand that not everyone has my taste, but this dealer has something for everyone.What truely sold me on this place was the Salesman Mike Cassidy. For once I had met and had the pleasure to do business with an actual car nut. Not only was he a wealth of accurate information, but he made the car buying process a hoot! He knew and understood vehicles and wasn't going to tell you anything that was not hard fact. I have been to many dealerships (I take forever to make large purchases) and it was a relief to find someone who knew what they were talking about. Mike lives and breaths his passion in automobiles and if you have never bought a vehicle from someone who conducts business this way, you are in for a serious treat.

jimmykemp

5 de jun. de 2014

I cant believe the experience I have encountered working with Winner Volkswagon and especially our sales man Mike Cassidy. No pressure at all from Mike Cassidy our sales man he was very polite, friendly and professional. It's very hard to find a dealer and sales man who treated me and my family like Mike did. The sales man Mike found my family and I a new amazing car and I couldn't be happier. We were looking for a bigger vehicle for the family and found a van that is perfect for us to go on trips and drive around in a beautiful, clean and great running vehicle that I will keep and share with my family for many years to come! I just want to thank Winner volkswagon and Mike for the best experience buying a new car which isn't always a great time but Winner and Mike really stood out from the rest and I will be doing all future business with them because I have found a dealer and sales man who actually care about me and my familys needs and found the car of our dreams.

akaja5

10 de may. de 2014

They understood our desires and fitted us with a perfect 2015 Subaru Forrester! We would definitely use them again! They were great to work with.