Rachel

26 de jul. de 2016

Fantastic facilities and very welcoming atmosphere. Gerald Barker made sure we found the perfect car. He also took the time to make sure my mirrors, seat, steering wheel, etc were adjusted accordingly when test driving, which I have never had a salesman take the time to do. I drove an hour and a half from home just to visit this dealership and they did not disappoint! Huge selection of new and used vehicles, and you can't beat their prices. I love my 2015 Nissan Rogue, and they had every other dealership beat on price for it! I will recommend them to anyone in the market for a new or used vehicle!

Elizabeth

19 de jul. de 2016

We had a great salesman Michael White at Wolfchase Toyato. He was very knowledgeable and provided us with a great deal of information. He made the process of buying a car easy and a pleasure. I would highly recommend him as a salesman. Great experience..

Roddy Merritt - Wilson Premier Hyundai

26 de abr. de 2016

I work for a dealer and the vehicle my customer was looking for was located at Wolf Chase. We've bought from them before and I really enjoy working and trading with them. Many times it's hard to work with other dealerships but Wolf Chase is an awesome team to work with. If they are this easy to work with another business, then their customers should look forward to purchasing from them even more.

Byron

26 de mar. de 2016

Found car I was looking for on cars.com. Came to look at it (I live an hour away) on a Thursday and it wasn't "in the system" yet. Funny, it was cars.com and photographed, but ok. Brad told us that he'd call us when it was in the system that'd "he'd keep an eye out for us". Come up Saturday, and another salesman confirms it sold yesterday. No phone call...nothing. Was glad to ask if I wanted to see something else, but why would I give you the business of you thought so little of it? Never coming back here!

Shawnmoon

16 de mar. de 2016

DO NOT BUY YOUR VEHICLE HERE! I'm only giving one star, as zero stars is not an option. This dealership is a prime example of poor business practices. I purchased a vehicle here last month, and everything agreed upon on the floor was twisted around by the finance department, and I walked out having paid over $2,000 for a service agreement I never agreed upon. I thought I was putting down an extra $1,500 to lower my interest rate, but it was only to include this crock. I was never given the option to see my monthly payment without this included, and was taken advantage of as a first-time buyer. Finance department refused to refund any portion of it. DO NOT, under any circumstance, purchase the extended warranty. It's merely a scam that profits the finance department, paying out commissions for each one sold.

Sara

14 de feb. de 2016

I was in the market for a used or new car in January. I saw online that Wolfchase Toyota had a couple of cars I would like to test drive. I went to check them out and while looking around the lot I was approached by a friendly, smiling and upbeat salesperson named Mike White. He instantly established a good rapport with me and my mom, who was on a crutch after recovering from surgery, by bringing the cars we wanted to test drive right to us! To me, buying a car is one of those experiences that is necesary but I do not look forward to. Working with Mike actually made the car buying experience a pleasant one! Overall the experience was great working with the rest of the team as well.

PJglobalstrategist

17 de ene. de 2016

Mike White from Wolfchase Toyota was responsive, professional, and honest. I needed a second vehicle for work and I was a bit undecided.He was patient as I explored several options. I didn't feel pressure and I felt comfortable throughout the entire buying process. I would definitely do business with him in the future and I emphatically recommend others do the same. A real pleasure!

Marvin S.

17 de ene. de 2016

My sales person Mike White did a wonderful job for us, He was patient with us and showed a lot of knowledge about the cars, He even called and email us about inventory

Monica Cobb

24 de oct. de 2015

I visited Wolfchase Toyota due to a great pass experience and was now shopping for another new/used car. I had my own bank funding and knew what I wanted. My sales person was name Jarrious and he was of no help while he was trying to help me another upset customer was calling and another came thru the door I should have known something then I even waited over a hour patiently waiting for him to handle the drama . He was of no help to me to say the least. Only about a week ago a general manger called me Mr. Matt Trumball not to see how my service was but to see if I had written a review because a previous review was written by someone else named Monica not me . So I told him if my experience and he apologize and asking if he could earn my business I again I agreed and here it is almost 2-3vweeks later no call or anything . I am disappointed and am trying to remain calm so since this is the only way to get a response I am not writing my review. I would not recommend this location (Wolfchase Toyota)

spaz192

21 de oct. de 2015

I have used Wolfchase Service department twice. Both times, the went out of their way to get me a rental car if the service was going to take awhile, In July 2015, Trevor went out of the way to ensure that I was satisfied with the repair down to return of the vehicle. Nice Job Trevor!! In Oct 2015, came back for oil change and transmission flush, which is going to take longer than expected, rental car given and no issues. Also, vehicle was out of alignment, and the service manager, Nicole, helped me with that also. Thanks again, I will be back!!

monica

15 de sep. de 2015

My experience was terrible. I got the run around about a vehicle i wanted to purchase and i was treated like an Orphan! Note to the staff at Wolfshase, you never know who someone is by what you think they have. Treat every person with dignity!

SillyGirl60s

29 de jul. de 2015

Imagine trying to get the paint touched up on your $33,000 car and customer service says, "It's $35.00 for the paint, and YOU can touch it up." That was what Castellaw Toyota of Dyersburg said and Wolfchase Toyota of Memphis told me " you can buy touch up paint for $8.00 and touch it up yourself" this is after I was promised the world. "Bring your car up to the dealership and we will touch up the paint. Our specialist is here on Thursdays. I brought it up and it wasn't done because I told the NEW CUSTOMER SERVICE PERSON... "I don't care." After two months of asking to have a little paint touched up on a car with less than 5000 miles on it the last thing I want to hear is a crybaby service manager tell me its going to COST HIM... cost HIM $150.00 out of pocket... From the same people who tried to charge me $35.00 for the same $8.00 bottle of paint. First "an expert" had to do it now because I didn't want to hear a CSR COMPLAIN TO ME... What is that? I'm spending $33,000 and he's crying about touching up a little paint on a NEW CAR? really?? Never again. Furthermore the REGIONAL MANAGER told both dealer they didn't have to service my car... So what was that about "it doesn't matter what dealership you bring your car to"? it does matter and the condescending attitude that I received from Wolfchase where I purchased the vehicle and the regional manager and Dyersburg Castellaw... I wanted a Solara next but I will never again look at a Toyota, Scion, Lexus or any other associated manufacturer, dealership or vehicle. As soon as I am able to I will trade this car in for another brand and never look back. I waited 12 years to buy this car. I wanted it 12 years ago when it first came out with the hybrid cars...I love the car but now I hate Toyota. I almost bought a Matrix from a dealer in NY 12 years ago, that dealer tried to get me to buy a vehicle that I didn't want and the deal fell through after much bantering, but they didn't deliver the vehicle I wanted or anything close, they could have ordered one but didn't after that I went back to Chevy. Now ONCE AGAIN, I am sorry to went to Toyota and not Chevy. Never again will I ever buy or enter a lot of Toyota once I get rid of the car I wanted, I love and hoped to keep for another 12 or more years like I did my CHEVY... now I can't get my car serviced here, how can I trust either dealer? Nothing will ever make me trust a Toyota manager, CSR, dealer or otherwise, no one tells the truth and no one follows through.

Disgusted

16 de jul. de 2015

Was told on phone to come and meet salesman Got there and salesman wasn't there no reason I drove 50 miles, the salesman who tried to help didn't he wanted me to buy something I Didn't want nothing but false statements never again

Likes Cars

29 de jun. de 2015

I was working with Seymour Wright to get a blue 2013 Lexus IS 250. The interaction started out fine. He was mannerable and non-pushy the first day. The second day he was still very polite. I asked to keep the car for a day so that I could drive it more and have my mechanic check it out. Seymour got it approved by a manager with no problem. However, when I asked him to call and get a copy of the maintenance history from Lexus, he claimed that his manager told him that it was not possible to request the information over the phone and an employee would have to personally go over to the local Lexus dealership -- and they were not willing to do that apparently. So that was lie #1, but I dropped the issue thinking I would just get the information myself. The third day, all of the pressure tactics and the things people hate about car salespersons came out. I told him probably 10 times that I still needed to do several things before signing a purchase contract: 1) meet up with my mechanic, 2) secure financing because my credit union and their underwriting was not open on the weekends, 3) finalize the insurance, 4) get the maintenance records from Lexus, 5) check the warranty status with Lexus, etc. He even claimed that another salesperson had a buyer for the car and if I didn't buy it that day it would be gone the next. Now, that may or may not have been true. But my response was simply that if someone got the car before me, then oh well, I didn't really need the car and I would not be upset about it. Things got downright embarrassing when I went to the dealership on Day 3 to return the car and pick up my SUV (a 2014 Lexus RX) that I had left at the lot overnight. As Seymour and walked into the building to supposedly "talk to a manager" or a finance person who could supposedly beat my credit union's 1.7% interest rate, I commented to Seymour that I felt like I was heading into a timeshare presentation - no lie! After 20 minutes or so of waiting for this manager, I said a friendly goodbye and headed out. Seymour remained polite even with his sales tactics for the most part. It just seems he could not take no for any answer and it was URGENT that the car be sold right away - before I could finish my Homework. Today, Day 4, I talked to the Lexus service department who gave me no trouble at all reviewing the car's history. And once the pulled up the VIN #, it all made sense -- the last owner had complained of problems with the transmission slipping and the issue apparently never got resolved because the dealership he/she took it to could not replicate the problem. I called Seymour immediately to let him know the bad news and he did not sound surprised one bit! The car was being sold at a $4k discount and as-is, so I am pretty sure he knew there was something wrong with the car - even if he did not know exactly what. He stated something to effect of "That's unfortunate" followed by something like "Let me know if I can help you with another car." I mean REALLY?! I politely declined. He could have been up front and I may have still bought the car with a modest price reduction as it was still under warranty. Honesty is hard to come by in every day life, but especially in car sales. To most car sales people, it's all just business and almost anything you have to say to make the sale is acceptable. In conclusion: MAKE SURE YOU DO YOUR HOMEWORK AND RESIST ALL EFFORTS TO CLOSE THE SALE UNTIL YOU ARE 100% READY.

Skot

16 de may. de 2015

My salesman was Jun Suello,, a fine gentleman. The dealership helped me out with an additional key as the car was sold with only one key and no spare key. They did what they said they would do, and that is all you can ask out of any business.

PotentialCustomer

6 de oct. de 2014

In a good mood, have questions and a desire to purchase a new vehicle? Well don't go to Wolfchase Toyota. I've never been a customer anywhere before where the salesman tried to make me feel privileged for being in their presence. I went in there with questions and a desire and fully explained that there was no need for me to make a purchase. After that, I was talked down to, was given a terrible, dishonest trade-in value of my old vehicle and absolutely no wiggle room on the sticker price. It was explained to me several times that they sell lots of cars (more than anywhere else in the area, blah blah blah) and this one would be gone soon. Terrance didn't know anything about the vehicle until I told him, then all of a sudden it is so rare that it was non-negotiable. They have no idea how much money I make or what I can bring to the table for a down payment and were unwilling to work with me on an acceptable number. Guess what? You're not the only dealer in town, no matter how you try to spin it. Potential sale lost even if this wasn't the vehicle I ultimately would have chosen! Maybe next time, don't treat a customer like an idiot and they will come back for business.

Eric

26 de ago. de 2014

Let me start by saying Chris Jordan was very helpful and took care of my ever need. Now the bad things, I was sold a 2010 Nissan Titan pro 4x, Awesome used vehicle except it is not a pro 4x offroad but just a regular 4x4. The video, paper work, even the keys said it was a pro 4x. This would not be a problem except the price is a differents of $1200 to $1500 higher for a pro 4x compared to my regular 4x4. I sent an email stating my concern and was called by quickly which was a good thing until we started discussing this problem. I was told I bought it as is and that I had ample time to look it over, I drove 400 miles to get the truck so yes took Wolfchase at their word. I was also told if they bought the truck and if it looked like a duck and walked like a duck they sold it as a duck. I am still happy with the truck(other than the air cond is messed up). just wish I had not been so trusting!

Sara Platt

19 de ago. de 2014

I have not had the best customer service at the dealership in Cool Springs, TN. I DROVE to Cordova just because of the friendliness and attentiveness I received from Steve Bizon with Wolfchase Toyota. I sent him all the information prior to getting there so he could send me the inventory available. He answered all my questions regarding the different models. He was very patient while I drove 4 different vehicles in order to decide which one I truly liked. I ended up getting the Venza XLE. It was literally the BEST car buying experience I have ever had. I am happy with my decision and completely satisfied with my purchase. I was so impressed and my husband also bought a vehicle! He purchased an Avalon Hybrid and couldn't be happier. I HIGHLY recommend Steve Bizon and hope you ask for him by name. We will be back in a few years to get my daughter a vehicle from him :)

HaTh

28 de jul. de 2014

Overall my experience was good! I love my car and could not have asked for an easier experience once I got a great saleswoman! The first salesman that helped me was Durrell, and he was HORRIBLE!! He almost turned me away from buying my car because of his service! He told me that the car I was wanting to buy had a recall on the steering bc of a grinding noise when turning a sharp right. This was a complete LIE bc I checked the CarFax which showed no recalls on the steering. He also told me that the car could not be driven bc of the steering problem even though he was able to drive it all around the parking lot. Please note that I had thoroughly researched this vehicle prior to going up to the dealership so I knew he was lying to me/'not wanting to work with me. I then questioned him about the recall and asked for a print out. He returns with a paper showing that the vehicle needed a software update. NOWHERE on the paper did it say anything about a steering recall!!!! He is a liar and didn't even try to help me purchase this vehicle! I then refused to work with him and was given a new saleswoman. Her name is Anturinette Mittons and she was EXCELLENT!! She made my horrible experience turn in to a great one! She was very sweet and helped us figure out what the grinding was coming from. As it turned out the grinding was being caused by lose bolts on the tire! She had it fixed for us and gave us a warranty on the fix. I would highly recommend this dealership and Anturinette!

P. Payne

17 de jul. de 2014

Overall I had the best experiance with Wolfchase Toyota!!! My sales person Durell Williams was outstanding, went above and beyound to me happy. I love my new car!!! This was like my first time buying a car from a car dealiership, and it was the best experiance I ever had. Durell was very patient with me. Great customer service. I have no compliants. Thanks alot Durell Williams

curt

11 de jul. de 2014

Wanted too much personal information that isn't needed for a sale

ABurnett

18 de jun. de 2014

I've had a great experience at Wolfchase Toyota-Scion. As a first time car buyer, I was surprised at the quality deal I received buying my 2013 toyota corolla s. I absolutely love my car and my dealer, Durell, knows me by name and is always reachable when I need his help. Service here is great and fast. I am definitely a fan of Wolfchase Toyota-Scion.

Sheila

1 de jun. de 2014

I bought a 2014 Toyota Corolla for my daughter from Antionette Mittons. It was the best new car buying experience I have ever had. Antionette went above and beyond what was expected of her. She made me feel comfortable with the whole experience, unlike other sales people I have had in the past. I plan to buy my next Toyota ONLY from Antionette.

Albert Porter

1 de jun. de 2014

I was really pleased with my experience at Wolfchase Toyota. Antoinette Mittons listened and provided the car buying approach I was looking for. I had some many issues before meeting her, I was giving up. Antoinette walked me through the process and made things so simple! I love her... Thanks Toyota and thank you Antoinette.

Alexis M.

1 de jun. de 2014

I bought a 2012 Prius from Wolfchase and had such a positive experience that I returned to buy another car. I found the experience to be enjoyable rather than stressful and definitely not high pressure. The salesperson, Antionette Mittons, was incredible to work with. Both times, we wound up having to wait to get a car that was the right color with all the right options. Antionette followed up and kept us posted on when to expect the car. When the car arrived, she ensured that everything went smoothly and she takes the time to actually show you the features of the car. All in all, I can't say enough good things about how pleasant it is to buy a car when your salesperson knows how to take care of customers!!

Robert Cooper

1 de jun. de 2014

I wanted to recognize my salesperson and new best friend, Antoinette Mittons. Antoinette's friendly approach and incredible knowledge of the vehicle made buying my Toyota pleasant. I can say I had a wonderful experience with Antoinette and she was great!

Zenobia N

31 de may. de 2014

I was browsing looking to buy my teenager a car.. I had a set budget.. when I explained this to my saleswoman( Antionette)never once tried to just sell me anything, but was patient and willing to help me find what suited my needs.Everyone at Wolfchase Toyota made my buying experience pleasant.. This was my first of many Toyotas

David deberry

31 de may. de 2014

High pressure just get the deal done no knowledge of vehicle clueless on knowledge just a body trying to bring in money. Won't do business's here again. Sat for 2 hours waiting on finance and I'm paying cash . If they can't take care of you with in 30 minutes you should schedule a time nothing is geared for the customer just for the dealership . You need to check out and pay more attention to how things are getting done

CBryant

31 de may. de 2014

This week we purchased our second car from Toyota at Wolfchase. Yaacov was helpful and assisted us with everything we requested. The vehicles are excellent and the process was easy. We service all of our vehicles here and are very pleased, the customer service is top notch. The dealership is family friendly so when our boys are with us they are happy to have popcorn and to play in the children's area.

burnsjs

31 de may. de 2014

Not knowing exactly if we were going to buy a new or used Toyota Camry my wife and I started our search at Wolfchase Toyota for their advertised online prices for both. After briefly meeting with Anturinette Mittons, who gave a brief overview of the lot and specials, we started our look around. Anturinette waited patiently in the wings until we approached her and started asking questions. She patiently fielded our questions and we narrowed the choices down to a Camry Hybrid XLE and LE. She drove us around the lot a few times to find the perfect one to meet our needs and wants. Once the perfect one was found she quickly discussed the price and was able to negotiate a price suitable for us. Anturinette is an extremely capable salesperson and a very good person in general to deal with. We would highly recommend her and the Wolfchase Toyoyta dealership.Thanks Anturinette!!!

Bill & Kay Weir

29 de may. de 2014

We bought our first Prius at Wolfchase Toyota in 2007 and brought it here for service until we sold it last year. So of course we came back to buy our new Prius, The same salesman, Yaacov Daniel, helped us with our purchase and was just as pleasant, patient and knowledgeable as ever. There was never any pressure to buy or too much "dealing" and the sale was handled very smoothly. We were again treated with great professionalism.

Tina Willoughby

26 de may. de 2014

Luis Castillo was a wonderful help to us. He answered all of our questions and gave us a very fair deal. Thanks, Luis, for your help!

EvanNF

26 de may. de 2014

If it wasn't for Luis Castillo I wouldn't have won my Chysler Pacifica... He was also very helpful when I was looking throughout the lot for a car. But if you want a strike of good look like me ask for Luis.

Jacqueline Scott

24 de may. de 2014

I had a great experience with Wolfchase Toyota. Terrence Hobson helped make our buying experience a great one. He was very knowledgeable and explained everything to us very well. He was awesome. Wolfchase Toyota employees was very professional. The facility was clean and everyone very friendly. I would buy from them again.

BRITTANY

16 de may. de 2014

LUIS CASTILLO WAS VERY HELPFUL AND FRIENDLY...OVERALL GREAT TRANSACTION!

Dexhos

11 de may. de 2014

I Purchase a Hummer3 and the Sales Consultant "Terrence Hobson" was very helpful. Terrence Hobson is the best Sales Consultant we have ever had.

IC

10 de may. de 2014

I had really good experience with Toyota, especially with my salesman Roland Boughton. I was well informed about the vehicle and was well served. Everyone there was really polite and patient with us, which made the whole purchasing even more pleasant. I recommend this dealer to everyone :)

LaKeydra B.

9 de may. de 2014

Wow! What a great experience visiting Wolfchase Toyota and a wonderful opportunity meeting Jerrious Farley yesterday. He really exceeded my expectations. He is very knowledgeable of the inventory. He was very attentive during our conversation and search for a vehicle. He listened to our wants and needs and offered advice when asked. He explained the process, which allowed for a stress free visit. Thanks Jerrious for all of your hard work and dedication to customer satisfaction. Also, I want to thank the other staff members who were involved.

Our first NEW car!

6 de may. de 2014

My husband and I were greeted and assisted by Luis Castilla. He helped us in choosing the right vehicle for all our needs and we fell in love with our truck. Everyone at the dealer was super polite and respectful and that was very important to us. Special thanks to Tariq Malik for his attentiveness.

New Toyota Lover

4 de abr. de 2014

I was in the market for something new and to help rebuild my credit and after the horrible experience I had at Nissan Auto (Covington Pike), I decided to visit Wolfchase Toyota. Honestly, I never have been much of a Toyota fan, but that all changed once I went to this dealership. The service and hospitality are awesome (although there were 2 gentleman who I did not care for - won't name). When I sat down with my salesman, Terrence H., I told him that there was no way that I would be able to get something but he kept assuring me that he would get me in something and by George, he did just that. We walked the parking lot for hours, until I finally decided on what I wanted. Another sales rep, I think his name was Chris, also helped convince me that by choosing that particular car and dealership, that I would not regret it. I did not feel pressured or taken , which is what I had experienced in the past. He, (Terrence) fought hard to get me the financing part and Zena (finance manager) did everything in her power to make sure that I walked out a happy customer. Although the note is a bit steep, it is all worth it to walk out with a brand new, untouched car. I just went in for my 1st 5K service, and the people are so friendly. They offer free donuts and coffee while your vehicle is being serviced, and even washed my car afterwards. Also, they remember their customers, each time I have visit the lot, at least one rep comes up to me and says that they remember me and its been months! I cannot give enough praise to this place especially Terrence H and Zena these two hands down made my experience truly amazing. I just recommended someone else just last week, and she has a new car as well. No doubt telling everyone I know to go see these 2 people for sure. I'm definitely a (new) loyal Toyota fan and once my lease is up - I will be back.

MsJoJo25

3 de abr. de 2014

I recently purchased a 2010 Ford Mustang Gt from this dealership. I was approached by a kind gentleman by the name of Terrance Hobson. He was very professional, considerate, and helpful. I was out of the dealership within a timely manner and I am thoroughly enjoying my new ride!

Mike

5 de feb. de 2014

I recently inquired about a used vehicle at their dealership. I emailed them and received a swift response that demonstrated excellent customer service. While ultimately I did not buy the car, I would certainly consider them again in the future.

sbaker11688

29 de nov. de 2013

At first I found the whole prospect of purchasing a car intimidating: Do you go new or used? How do you know you're getting a good deal? How do you know the car is safe? Do I need to worry about bringing a male friend so that the price doesn't get hiked just because I'm a woman?After spending all day at another dealership feeling pressured, demeaned, and ignored, I walked into Wolfchase Toyota feeling a little beaten by the car-buying game. I was ready to continue the trek of frustration, but instead I was greeted by Alfred Waddell.Mr. Waddell is incredibly knowledgeable about all the cars on the lot, and he met me exactly where I was in my car search. I wanted a hatchback, a decent mpg, and a financial obligation that wouldn't leave me rubbing pennies together at the end of the month. I was also a little tired of being pushed around. He patiently spent two hours with me helping me fine-tune what would work for me. He didn't waste my time by showing me cars out of my price range, pressuring me into test driving cars I wasn't interested in, or talk to me about "high risk loans." He was a realist and genuinely concerned with making sure I left happy.He broke down the differences between leasing and buying and sent me home with a brochure for the Scion XD, a car that was right up my alley.Mr. Waddell's genial personality and sense of humor helped me regain confidence my Great Car Search. Instead of getting lost in dealerspeak, I was returned to what I wanted and could afford. I didn't feel pressured at all, and instead I trusted him and all those at Wolfchase Toyota Scion to speak to me clearly and plainly about what I was getting myself into.In three years, when my lease is up, I wouldn't be surprised at all to find myself right back at Wolfchase Toyota Scion with the great team there.

Rondard Langford

20 de nov. de 2013

I visited Wolfchase Toyota two days ago with the hopes of trading my 2001 Cadillac Deville in on a 2006 Dodge Charger priced under $7,000. The salesman Steve Bizon was great. However; I made it perfectly clear that I did not have any credit. I didn't think it would be a big issue since I also had $2,650 cash to go along with my Cadillac that I only owed $630 on to another car dealership. I could have paid the Cadillac off before visiting Wolfchase Toyota. I didn't because I wanted to show that I am a responsible car note payer that pays his car notes on time. After sitting for hours at a time ( from 3:30 to 7:30 pm) I was informed I could not purchase the Dodge Charger with surely more than half of the cars value with the trade-in and $2,650 cash. I was then subjected to choose from a list of vehicles that were randomly selected by a computer that I could purchase. Some the the vehicles were over $2,000 higher than the Dodge Charger. Which brings us to the question...Do I look STUPID? Looking stupid and being stupid are entirely two different things. Sure lets get him to buy the 2005 Navigator for over $8,500 with mechanical issues. How is it possible to be eligible to buy a vehicle that cost more than the one I wanted to purchase? INTEREST, INTEREST, INTEREST!!!

toyota0123

1 de oct. de 2013

This guy need to be trained well on how to treat customers. Avoid this man at any cost. He was sarcastic, unprofessional and lack the basic of customer service and people's skills. I would not hire this individual not even as a salesman, he is a manager at this dealer. I went to a different Toyota dealership and was treated by real human beings who know how to treat other human beings. This guy need to go work in a warehouse where all he sees is boxes and walls, human interaction is too much for him. That was the worst experience I have even had in any dealership.I do not recommend that dealership because of that individual.

Atina Guerieri

13 de sep. de 2013

Wow! There are not enough stars to describe the level of the friendly, knowledgeable, professional staff I encountered at Wolfchase Toyota. I truly couldn't be happier or better served. I passed three closer Toyota dealerships to buy an suv here and I will drive those extra miles to their service department as well.

Cameron

26 de ago. de 2013

I purchased a 2013 Highlander Limited at Wolfchase Toyota in June of 2013; my twelfth Toyota since 1987. We bought the extended Care Plus plan as well as the Platinum Extra Care vehicle service agreement. On Saturday, August 24th the back driver's side quarter panel window splintered after the vehicle sat in a hot newly black-topped parking lot for two hours. The air conditioner had been running for 15 minutes before the some of the glass splinters fell. The Highlander had less than 2,000 miles on it and the window had no markings or stone damage. It had been lightly driven in the suburbs of Bartlett, TN. The Platinum Plan does not cover glass. State Farm decided to call Wolfchase Toyota to discuss the possible defectiveness of the window glass. The Wolfchase Service department requested that I bring the vehicle in for a look that day. They taped the window after looking at it and referred me to Jack Morris Auto Glass, asking me to have the glass company call them to discuss the damage. Jack Morris was not sure what caused the breakage, but ruled that it must have been stone damage and could not have been a defective window. The whole situation left me feeling under served by the service department at Wolfchase Toyota. These are sharp pleasant people that have decided to stay with policy on this issue. Before posting this I placed a call to the service department director a little over 3 hours ago, but got voicemail. I am sure that I will get a call back. What I am expecting from Wolfchase Toyota is relationship with outstanding service. At this point in my life, price is not the driver for me and the insurance deductible is not the issue. I am expecting the service department to treat me as a relationship not a financial transaction. Toyota Service won the financial matter of who will pay for the broken glass, but after 26 years of being a loyal customer, I am now rethinking my loyalty. I need an auto line with a commitment to serve me and I am finally willing to pay for it. Each of the Toyotas that we have driven has been excellent, the sales staff has always been incredible, the service has continued to improve over the years, but now I want more. I also want relationships and service that I can count on to look out for my best interest. It is not Toyotas fault; delivering outstanding service is not a brand promise. I have asked too much of this brand and I am learning it is time for me to graduate.

JTerry18

29 de may. de 2013

I would like to say that John McBay was quite instrumental in the purchase of my car. He truly cared about my finances and offered multiple ways for me to save money! I look forward to recommending others to purchase their next vehicles from Wolfchase Toyota.

Beaker62

24 de abr. de 2013

James Withers and Fred Williams were very friendly, courteous, and easy to work with. They both went the extra mile to get me the deal I wanted and needed. John McBay sat and worked with me for almost two hours to get me the best financing he could find. He never showed an ounce of frustration or impatience while I spent an inordinate amount of time on the phone with my credit union to try to find a better interest rate. I couldn't. He is a great asset to Wolfchase Toyota Scion. I didn't get the names of the two receptionists, but they were both very friendly in making me feel comfortable, offering popcorn and a beverage, and in trying to make my buying experience a happy one.My entire buying experience was pleasant and I will gladly give these fine people the chance to serve me in the future should the need arise.

kellylynn2758

22 de abr. de 2013

After fixing a wiring problem in my new car.. they returned it with a cracked windshield in the left corner..my husband noticed it when the garage door was lifted as he was leaving. I guess the mechanic was hoping we would not notice it beforewe left the property. After agreeing to fix it they later insinuated that it might have been cracked when I brought it in. I am still waiting for them to fix it.. they are waiting on the ordered windshield..the crack has now spread across the windshield. I did a bad survey and filed a complaint with Toyota. That's when they insinuated that maybe my husband left for 5 minutes then returned with it cracked.. I have yet to receive an apology. This was very dishonest. I can understand having an accident while working on the car but the dishonesty is what made us angry..up til now we had never had a problem with them. I don't recommend anything from the service department after this experience.

lynnwall

20 de abr. de 2013

My wife and I had an excellent experience at this dealership. Ralf, Paul and John were a great team. Very good service, helpful communication, very professional and they were not high pressure. We've owned Toyota's over 20 years and our current experience just added to our satisfaction. We would recommend this dealership and we'll be back!!Lynn Wall

kimvaughn

19 de abr. de 2013

Kevin, Anturinette & John were all very professional & knowledgable and made our purchase easy. We enjoyed meeting and working with each one of them. They went above and beyond keeping us informed about availability and finding the right van for us.

Nichole "Nicky" Hamilton

17 de abr. de 2013

My experience at Wolfchase was quite interesting! I had an appointment to test drive a car with a salesman but was passed on to another sales consultant "Jerrious Farely". After being embarrassed and frustrated I was about to leave but Mr. Farely understood my situation and remained professional and helpful. With his help I found a reliable vehicle that I love so much and when I get my dream car that I so deserve I plan to do business again at Wolfchase Toyota. Hopefully Mr. Farely can and will help me with that decision!!!

Kellykelz07

13 de mar. de 2013

I Love my new car! A. Mittons is the greatest she made my car buying process so easy. I went searching for my dream car, Anturinette went above and beyond to make it come true. She did her best and got me a great deal and even stuck to my budget. If your looking for a Toyota see Anturinette. She walked me through the entire process and even followed up to make sure everything was well. She is a wonderful sales person but makes sure you get the vehicle you came for and more!!

Roger Powell

7 de mar. de 2013

Overall experience of car avaliability, selection, test drive and especially the salesma(Steve Bizon) knowledge of the cars and their features was excellent. I was really impressed by the service dept. and their willingness to fix a few minor things wrong with car even though it was listed "as is". I am a very satisfied customer and definitely will recommend them to my friends.

zacksue

7 de mar. de 2013

when ypu first walk into the dealership they make you feel as though your part of there family,you are told everything about the car you are shopping for and are shown everyone that they have in stock.the most enjoyable experience was my sales person, her name is Anturinette Mittons,after all the horror stories you hear about car salespersons she just was a breath of sunshine,she stayed with you and made sure you were happy with the selection you made and you knew everything about the car and evened called me at home the next day to see if I was happy.I would surely reccomend everyone to this dealership .................

Paul Farmer

4 de mar. de 2013

I completed a very good deal at Wolf Chase Toyota thanks to Alfred Waddell. Alfreds appearance and demeanor gave an outstanding first impression but his knowledge and attention to detail is unsurpassed and I have been purchasing automobiles since 1966. He has taken time with me in the past to satisfy my curiosity on other vehicles and I knew he would be "The Man" for my eventual deal. My wife and I felt very comfortable how our concerns and questions were understood and Alfred answered all questions and solved issues that exceeded our expectations. He is energetic, friendly and courteous. Alfred's sense of humor was appropriate and calming and he is just an overall good guy to work out deals. I have been driving my RAV4 (2013) for three weeks and I am very thrilled with this excellent automobile. My RAV4 is extremely comfortable, the interior is has an elegant look and the new exterior design speaks for itself. After my last gas tank filling I drove home to Fayette County and I parked it with 37.4 mpg. Thanks Alfred!

Ebone' R. Gaskin

2 de mar. de 2013

My overall experience with buying my first car with Wolfchase Toyota-Scion was quite an experience. I applause the friendly staff and especially saleman Aamar Bajwa. Aamar went over and beyond to help me get the car I so desired. Aamar is truly a professional saleman who never gave up on helping me throughout my experince at the dealership. When I thought all hope was gone, Aamar kept encouraging me to be patience and not give up on my desire. I appreciate him and his support staff for their genuine help and concern.

bobnjuelle

16 de feb. de 2013

Buying my car at Wolfchase Toyota was a great experience. Alfred was very knowledgeable about the Camry Hybrid and its features. Alfred's enthusiasm for the Camry and Toyota was evident. His humor was also very much appreciated. We were able to reach agreement on the new car price and a trade-in value that I thought was reasonable without the painful negotiating that I've suffered through at other dealerships. We concluded the deal in just a couple of hours via email, sparing me the agony of having to wait while the salesman ran back and forth to the sales manager. When I arrived to pick up my new car I was in a huge rush. Everyone involved worked well with me to get me out of the dealership as soon as possible. I've had the car less than a week and already I've received a follow-up contact from Alfred to check on on how I'm enjoying the car.

gravesmd

1 de feb. de 2013

I recently bought a new Toyota Tacoma and was very pleased with the service I received from Wolfchase Toyota Scion, especially from Anturinette Mittons. She went above and beyond to find me exactly what I was looking for and gave me a great deal. I highly recommend Anturinette and the entire Wolfchase Toyota Scion team. I will most definitely be a returning customer.

eioob

30 de ene. de 2013

Micheal Leach is the most helpful customer friendly salesman I have ever dealt with. John McBay was also great with help in financing.Everyone from the reception desk to managers made the entire experience pleasant. Excellent Customer sevice.!! I have already begun reccomending this dealership to friends. Love my new Camry XLE too!!

jakeman1959

12 de ene. de 2013

Anturinette is the consumate professional. She listened to what I wanted and delivered the vehicle I requested. She was excellent in following up. All calls were returned promptly and and questions answered factually. I would recommend anyone contacting Wolfchase Toyota to deal with her exclusively.

JMF

3 de ene. de 2013

I primarily dealt with Mr. Mike Leach via telephone when purchasing my new Tacoma. Depsite typically salesman talk, my experience was great. They have top of the line facilites, and anice selection of vehicles that most dealerships cannot provide. Once one final money issue is rectified, I will be totally happy with Wolfchae Toyota.

brendon.kuhlman

10 de dic. de 2012

I was in the market to lease a car, and had looked around Memphis at Ford, Hyundai, Mazda and others. All of the dealers mentioned were friendly; however, despite being near the end of the year, none of those were too keen to try and make a deal work. I walked in to Wolfchase Toyota planning only to look and price some different cars. I met Antionette immediately upon walking in, and from the moment I introduced myself, a smile never left her face. She was so helpful even knowing up front I would probably not be making any decision that day. She was happy to help in any way possible. I was about to leave and continue my shopping at Honda and a few other places, when she came out and sat me down to show me a final deal they had worked out. The deal was too good to pass up. Despite knowing my budget and what I was looking for, no other dealer in the area that I visited tried to keep me from leaving by giving a better deal than what was immediately shown. Wolfchase Toyota did. In addition, Wolfchase Toyota offered me more than any other dealership for my trade-in. Finally, Antionette continued to search for discounts and deals that could make it even more affordable for me. This was without me even asking for it. I was so impressed with Antionette's attitude throughout the whole process - she really showed me that she cared and wanted me to walk out happy. Overall, I can do nothing but wholeheartedly recommend Antionette to any one looking to lease or purchase a car in the Memphis Area. You WILL NOT be disappointed.

martina mitchell

16 de nov. de 2012

First of all ,Toyota call me after after my accident to see how I was doing. I thought that was GREAT!!!. Napolean Gilliand, my sales rep. was VERY professional and kind and I can see the Christian spirit in him and Anturinette. The both ask if I had any questions after their explanations. Now John McBay, F & I Manager,boy words can not along express is KINDNESS, CARING SPIRIT, TRUTHFUNESS, HONESTY, SINCERE & CONCERNS that he show ed me and my brother. It was as if, I was talking directly to an ANGEL FROM HEAVEN !!!!.I ask him, if he ever, leaves , PLEASE let me know, so if I my another Toyota, I want him to finance. The staffs at Wolfchase and Toyota Financal Customer Service are so genuine.. I will always continue to buy a Toyota. Respectfully and Gratefully, Martina

lourena.dent

10 de nov. de 2012

This was the best and most fun my husband and I have ever had while shopping for a new car. The staff was very friendly, knowledgeable, fun and FAST! I drove 1 1/2 hours both ways to and from this place from Tupelo, MS and it was well WORTH IT!!!! I'll be honest, we were in a rut with the car we had and left with the car and DEALS we wanted!!! I can't thank Antoinette Mittons enough for her patience, time, honesty, and support. She GOT THE JOB DONE with an attitude any buyer would want from a seller ( supportive, friendly, funny, and again FAST!!!!) We just love her...and our 16month old too....LOL! I will definitely do business with the WOLFCHASE TOYOTA TEAM of CORDOVA, TN AGAIN!!! THANKS ANTOINETTE!!!! :-) Lourena, Travis, and Saniya

mcfchr

23 de oct. de 2012

I needed to find a new car immediately after my last car died. I had already started looking at used and new options but my car pushed the issue faster than I expected. Wolfchase was a huge help when I needed them - from having my car towed to the dealership for the trade-in, finding a new car, and financing. Huge thanks to Steve and Mike for their help, patience, and even helping me have fun with the unexpected "new buyer" experience! I would definitely recommend Steve, Mike, and Wolfchase Toyota to anyone looking for a new or used vehicle!

S Cooper

16 de oct. de 2012

We needed a bigger vehicle and searched the web for deals. At the end of our search, we went to Wolfchase Toyota to see if they had anything that would be a good fit for us. We choose the Highlander and could not be happier with it. Mike and Damien worked very hard to make our experience a smooth and easy process. We got a very good value for our trade in and received a great price on a 2012 closeout. The people were all very friendly and made us feel at ease.

QRobinson

15 de oct. de 2012

I was very pleased with the information and service that I received from Anturinette Mittons. She was very knowledgeable about the cars and gave us details about the car before we drove off the lot. I would purchase from her again.

cdespian73

11 de sep. de 2012

We were very pleased with this dealership and the help of Mr. George Michael and Mr. John McBay. They were very helpful with all of our concerns. I will recommend this dealership to everyone I know. Thank all of you very much.

sunny soni

4 de sep. de 2012

Wolf Chase is an Excellent dealership , and Toyota makes cars of excellence.

Churchill

4 de sep. de 2012

NAPOLEON was great.Experience was wonderful,efficient,professional and friendly.After sales communication was genuine. Will gladly recommend Wolfchase TOYOTA

Michael

4 de sep. de 2012

Come to Wolfchase Toyota all the time for regular service on my vehicle, and always look forward to the visit. The facility is great to sit and wait in, and I never have any issues with my car afterwords. I enjoy looking around the showroom, and look forward to buying a car from here in the future.

rayfish

25 de ago. de 2012

Alfred is a friendly, informed sales rep. He made the buying experience simple and stress free. The dealership is the best I have done business with. The FRS is a quality sportscar and he demonstrated it with passion on the test drive. Great job.

cramber10810

16 de ago. de 2012

We bought our Prius c there last week and received it yesterday, and it was perfect. Thank you for taking the time to answer my many questions. I wanted to let you know how pleased we were with your salesman, George Michael. This is the fourth car I have purchased from a dealership in my lifetime, the second for my husband, and I can easily say that the level of customer service we received was off the charts. We dreaded the car buying experience, but from day one George Michael did everything he could to ensure a smooth and painless process. He was extremely friendly, knowledgeable, and seemed to truly care that we were 100% happy with our purchase, from start to finish; you just don see that anymore these days, especially when buying a car. He speaks volumes for your dealership. The next vehicle we buy will be a Toyota, and we will definitely be back to see George Michael when we do.

MRS. CJ

5 de ago. de 2012

I have been a customer with Wolfchase Toyota (A.K.A Covington Pike) for more than 15 years. On the day I purchased my car I went to a competitor early because I thought they were all the same (service). Oh boy was I wrong. I immediately returned home (Wolfchase). It definitely worth the drive. EJ Outley and Fred Williams are bundle of GREATNESS! They were so professional, courteous and friendly. They "listen" and didn't just try to sell me a car as most dealers do. I was treated like family. The deal I got with them exceeded my expectation. I bought a 2012 Avalon. I would recommend anyone that is searching for HONEST! DEDICATION! COMMITTMENT! EXCELLENCE! QUALITY! to go to WOLFCHASE TOYOTA !

darriustj

4 de ago. de 2012

I have been a customer with Wolfchase Toyota (A.K.A Covington Pike) for more than 15 years. On the day I purchased my car I went to a competitor early because I thought they were all the same (service). Oh boy was I wrong. I immediately returned home (Wolfchase). Its definitely worth the drive. EJ Outley and Fred Williams are bundle of GREATNESS! They were so professional, courteous and friendly. They "listen" and didn't just try to sell me a car as most dealers do. I was treated like family. The deal I got with them exceeded my expectation. I would recommend anyone that is searching for HONEST! DEDICATION! COMMITTMENT! EXCELLENCE! QUALITY! to go to WOLFCHASE TOYOTA!

Necy

1 de ago. de 2012

Tarik Malik, Michael Leach and Fred Williams are the best. These three men have true integrity. They showed honestly, respect, and humility. Tarik has honest eyes. . Michael Leach is a caring and humble person. He is very knowledgeable and I learned a lot. He explained everything to me about the car on the test drive. After I purchased the car, he set up my bluetooth and showed me how to work the gadgets. Fred Williams, made me feel comfortable and he was totally honest with me on how he would help me. My experience with Tarik, Michael and Fred has been a positive experience. They exceeded my expectation and I was treated with the utmost respect. I do believe they had my best interest at heart. I will never ever forget that. Will I recommend Wolfchase Toyota? Absolutely!

wolfchasetoyotasucks

31 de jul. de 2012

Would never purchase from this dealer ever again. Practically lied to my face about a 2004 Honda Accord during their sale. Hid price online for weekend sale, wrote a price that was $4000 higher than what it had only the days before the sale, and when I get there, they offer me the exact same price online days ago, expecting me to think I save $4000 on a used car. Vehicle had accidents, multiple owners. Sales manager, Fred Williams, didn't even consider the fact that there were accidents and vehicle has horrible Carfax. This sales manager should be fired because as I left, he used profanity to me. Worst experience ever.

astatefan

29 de jul. de 2012

I live an hour and 30 minutes from this dealership, and made an appt to drive over and see a vehicle I was interested in. I called as I was leaving town to confirm, and was told the car would be ready when I got there. Received a call about halfway into the trip, informing me the car had been sold the previous day, but to come on by and look at the other inventory they had available. Needless to say, I passed on that opportunity, and bought a car elsewhere.

tregan

29 de jul. de 2012

The above ratings reflect my level of satisfaction in doing business with Wolfchase Toyota. Due to my interaction with both Yaacov Daniel and Fred Williams, I left Wolfchase Toyota a very satisfied customer. They addressed all my concerns and went the extra mile to make me comfortable with my new vehicle purchase. I will definately recommend Wolfchase Toyota and these two professionals to my friends and business aquaintences.Regards,Tim Regan

robyndp

27 de jul. de 2012

Anturinette was wonderful. She made our car buying experience easy and stress free-which is hard to do when buying a car. She was straight forward and very knowledgeable. She even stayed late to help us program our phones and make sure we knew everything about the car. I would recommend her and wolfchase toyota to anyone. We love our new 2012 highlander! Thanks Anturinette!

sheddylm

23 de jul. de 2012

I went to Consumer Reports first and decided on the RAV4. Then I went to this dealership online and found the exact car I wanted, called and talked to Mike Leach, gave him the stock #. Less than 15 min. later he called with a quote and approx. monthly note. I was impressed! My husband and I went later on that day to see and drive the car. Great salesman. Sat in the car and told me everything about it first. Lights, wipers, radio, even paird my phone to the cars bluetooth! I've never had a salesperson give us so much info before we even drove the car! Then while we were waiting for Troy in finance to call us back,(he was also very friendly and very good to deal with) Mike showed us the facilities, where I would bring the car for maintenace (oil change, tires rotatd etc...) where to take it for service work, where the parts dept. was,everywhere! Also while we were waiting before, was a very nice lobby with a big TV to watch. In the 40 years of buying cars this was the best experience I have ever had!! Their web site is so much better than the several others I researched too! Wolfchase Toyota Scion is definitely the way to go for a good car, and a good deal, and very knowledgeable sales personell. Kudo's to Mike Leach for a job well done!

djefcoat

11 de jul. de 2012

One of my most pleasant automobile purchases I have made in the past 35 years. Ms. Mittons worked with me (I had transportation issues) so that I got the vehicle I wanted at a great price. Ms. Mittons was knowledgable and honest. What more can you ask for in a dealer rep?

Jwrblvr

2 de jul. de 2012

I selected Wolfchase Toyota on the recommendation of a family member and was not disapointed! Trevor Donovan from day one worked delingently to find "the perfect truck" and kept me informed from the time it was ordered until it arrived. I sent the truck I built on Toyota.com to five other dealerships and none of them were remotely as customer oriented as Wolfchase Toyota and Trevor made the whole process an enjoyable quest for the Tacoma I wanted! Thanks!!

ameaders

2 de jul. de 2012

I knew that I wanted a Prius, but I didn't know if I was ready yet to buy it. Anturinette made the sale by making sure that I got exactly what I wanted. She was easy to work with and over the next several weeks, outstanding at following up with me. When my car arrived, she very professionally handled everything and I had the most positive car buying experience I ever had. She was knowledgeable about the car and its technology and ensured that I knew what I needed to know. The car was exactly what I expected and was well prepped and ready to go.I would recommend Anturinette to anyone who is buying a car.

mr potato

27 de jun. de 2012

the sales person are good and friendly but the persons in the doc processing are are so mean, please choose other dealership..

Jtowers17

14 de jun. de 2012

Mrs Mittons provided my wife and myself with great customer service while buying our 2012 Highlander. She gave us good priceing information and took time to ensure we found the vehicle that fit our family. She provided us with answer to all our questions as well as being on point with the equipment we wanted on the vehicle. Her outstanding customer service is the reason we will return to buy another car.

bschratz

14 de jun. de 2012

Very efficient with great response to all questions regarding the vehicle. Able to provide EXACTLY the vehicle I was searching for in a timely manner. Mittons provided good follow though during the sales process that continued though the delivery and acceptance of the 4 Runner.

tdhuddleston

5 de jun. de 2012

THE SALESPERSON WAS THE MOST COURTEOUS, KNOWLEDGEABLE, PERSON WE HAVE EVER HAD. SHE MADE THE WHOLE EXPERIENCE OF BUYING A NEW CAR THE BEST WE HAVE HAD. EVERYONE WE CAME IN CONTACT WITH, KNEW THEIR JOB, & DID IT WELL. WE WOULD DEFINITELY GO BACK.

FLOYD MCKENZIE

20 de may. de 2012

I CALLED TOYOTA SCION ON MAY 19, 2012. MY HUSBAND HAD FRACTURED HIS HIP IN TWO PLACES TWO WEEKS PRIOR TO THIS DATE. SINCE MY CAR WASHER WAS OUT OF SERVICE SOME ONE SUGGESTED I CALL WHERE I BOUGHT THE CAR TO SEE IF THEY WOULD RUN IT THROUGH THEIR WASHER. I HAVE TRADED WITH TOYOTA SCION FOR TWENTY FIVE YEARS, SO I CALLED. ( I DON'T LIKE COMMERICAL WASHERS). THEY SAID THEY WOULD BE GLAD TO DO THIS FOR ME. THEY NOT ONLY WASHED OUR CAR , BUT VACUUMED INSIDE, CLEANED THE DASH & POLISHED THE TIRES. WHAT MORE COULD A WOMAN IN DISTRESS ASK FOR. THANKS TOYOTA SCION. WE THINK YOUR GREAT. FLOYD & LINDA MCKENZIE

suzan4872

10 de may. de 2012

In the past my husband and I never really felt comfortable with dealerships or people that worked in sales. Anturinette Mittons and Troy Sawyer were very nice, and their excellent customer service made us feel like they cared about us as customers. They made us feel like they had our best interest at heart. The overall experience was excellent and I would recommend Toyota Wolfchase to family and friends.

Draper63

8 de may. de 2012

We had a wonderful experience here! Everyone was very helpful and accommodating. They literally went out of their way to make sure we were satisfied! George Michael is the salesman to get! We bought a used car at a great price but ended up not liking it. These guys allowed us to swap the car for something else. We switched to a 2012 Camry and love it. Make sure you plan extra time for financing though as this can take a little while. However, we left 100% satisfied with their service and our experience. Thanks Wolfchase Toyota!

clay282

25 de mar. de 2012

Absolute WORST car buying experience of my life! Did my homework, checked Carfax, extensive test drive, looked the entire car over to the best of my ability and trusted Toyota/Scion Certified Pre-owned warranty and the full Toyota 145 point Certified inspection and still got screwed!!! Filed complaint with Scion and it turns out that Scion doesn't go by customer input when determining if problems have been corrected, they go by the dealer. When I found initial problems I took it to the Scion Dealership in my town, they did what they could to make repairs free of charge and also showed me other things that as they say "Could only have been missed by Wolfchase if they were blatantly ignoring them". Wolfchase did NOT record the repair they made and intentionally kept it off the records. My local dealer did more for me free of charge than Wolfchase would. DO NOT BUY AT THIS DEALERSHIP AND DO NOT TRUST THAT THEY ARE BRINGING THE CAR TO TOYOTA STANDARDS! At this point I will never buy Toyota / Scion again because they will do nothing to hold their dealers to the standard they promise on their website.

Truck lover

18 de mar. de 2012

I was VERY pleased with my sales person and the manager, Fred Williams. They went totally out of their way to make my car buying experience a good one and to see that I was happy with my purchase of my 2012 Toyota Tundra. I love my truck and will be happy to recommend them to friends, relatives, etc.

vickey10

14 de mar. de 2012

I purchased a preowned car from Wolfchase Toyota. My dealer was Antionett Mittonsl.Antionett was very professional and friendly.We had an issue with the car,and it was handled beautifully, thanks to Antionett Mittons, Jerry Becker,Jeff Brown and Catherine Flemming. These guys went above and beyond to handle our concern.We had a wonderful exprience, one that we will never forget.Thanks for showing that you really care. WOLFCHASE TOYOTA YOU'VE GOT A CUSTOMER FOR LIFE! Sincerly Floyd and Vickey Jenkins

megmabus

8 de mar. de 2012

I bought a 4Runner at Wolfchase 5 years ago. It was a pleasant experience & we decided to go back after driving a Camry in our hometown 90 miles away. Anturinette was very friendly and helpful. I would recommend she and the dealership to anyone.

tene

7 de mar. de 2012

Antionette Mittons answered our call on the way to the dealership, pulled our car off the showroom & had it waiting for us when we arrived. She was very friendly & professional from the beginning to the end (& after)of our trade for a new Camry SE. My wife & I really enjoyed working with her & appreciated the no-haggle policy she promised & followed. She was determined for us to be satisfied & made sure the technology was set up & functioning before we left the lot.John McBay helped us in the finance office & our experience was very positive with John, too. He had a easy manner of dealing with us that put us a ease & made us believe he had our best interest at heart. When we changed our minds about one warranty product after leaving the dealership, John made the necessary changes with no hassle & had our paperwork redone in 10 minutes with no "guilt trip".

heseratt

5 de mar. de 2012

Antionette was very professional and friendly. She covered all the details, including some I did not ask. She went out of her way to help, and both my wife and I enjoyed dealing with her.Harry

ccbg7

1 de feb. de 2012

Worst car dealership ive ever been too. I saw the car I wanted on Auto Trader.com it was listed for 19,998. Dont get me wrong the staff was super friendly but I had spoken with one person in particular for a week about getting a vehicle. I was told to come up there (keep in mind i live about 2 hours away)to look at a particular car and I get there and they tell him they dont have it at the dealership that day... so another week goes by im still in contact with this salesman he tells me that he will put the car away for me until I get there(he keeps his word on that)and I let him know that I am going to be getting the loan through my bank so I can only spend so much and I told him that price he said that will be okay and we can go lower on the price with you when your at the dealership so he convinces me to come back up there and tells me to call him right when I get there. I call,he answers, he says I will be with you in just a second. Well 25 min pass and one of the managers come over to me and say your salesman is with another customer at the moment so we brought you this guy to get you started to test drive the car.. so I test drive the car LOVED it all except for the few scratches it had on it and paint chips off the dash on the inside and the grill was also missing pieces and I would have to replace the hub caps and was planning on purchasing it. So after the test drive we went inside the dealership and started talking price I let this guy know that I would be going through my bank and so on. He comes back with a sheet of paper telling what price and how much taxes would be. Well I looked at the price and it was marked up from 19,998 to 20,998 so I asked if this was the lowest they could take on the car. He said yes it is then I kindly let him know that it was listed on the internet for 19,998 so he says let me go check on it. He then comes back with a differnet sheet of paper with the price being 19,998. I asked was this the lowest they could take he said yes and wasnt even going to try an negoiate the price with me. After that I decided that I wasnt even interested in purchasing from this dealership any longer. I also went to the website and under contact us wrote to the dealership about what had happened and I did not even recive an email back. To say the least I was VERY dissapointed in my exprience at this dealership.

Husband

14 de ene. de 2012

My wife was ready to get out of her sedan and back into an SUV. We researched on Cars.com all of our options on makes/models/Manufacturers and decided on the Toyota Highlander. We did business with Wolfchase Toyota because they had exactly the color and style we were looking for and they were friendly and informative. They really made it an easy in and out, no pressure experience; we filled out our info and picked up our new car the next day. Our sales guys Trevor and Napoleon were so nice and really took great care of us. We decided to add side molding to the car and the service department took great care of my wife, gave her a car to drive while they did the work and had her back in her new highlander same day. My wife couldn't be happier, happy wife happy life!

4newbs

25 de dic. de 2011

Most friendly, most attentive staff I have ever seen. They went out of their way to help my grandmother and I find her a car, and with an elderly woman they had amazing patience. Mr. Heard saw to it that we had every thing we needed. He spent time discussing all options and making sure that we were going to look at exactly what we wanted. Ultimately we decided on a Rav 4. Zena was extremely nice and helpful and she walked us through the paperwork slowly and made sure that my grandmother understood all of it. Michael Leach sat in the car and went over every single button with my grandmother to be sure she did not have any questions before we left the dealership. In addition, he sat and walked her through hooking up her tracking service, Guidepoint. They practically rolled out a red carpet for her. The level of professionalism was above and beyond and we would definitely recommend this dealership in the future.

Fl shopper

10 de dic. de 2011

I have called mega dealerships, and usually they take your number and call you back. In this case however, I was told by the receptionists to call back later because all sales reps are busy. Not a good sign, so I'm gonna take a hint and move on.

venkat2349

12 de oct. de 2011

Visited Wolf Chase Toyota to buy a Used 2008 Camry. Everything went so good, had a pleasant experience buying the car. One problem I had during the purchase was the car did not have the remote Key(Key less Entry). Sandeep Soni my Sales consultant had so much patience(test drove 6 cars) and had given me so many options to choose from, explained everything to help me choose the CAR I wanted.I was in love with one car that I took for test drive. I decided to purchase it even without the Remote Key. After a couple of days I e-mailed the Customer Service department if they can help me provide with a new Key.Beating my expectations(above and beyond.. I had some very good feedback about the dealership but when I personally had the experience i have very few words to describe it). I received a call in less than 2 hours about getting a new Remote Key. Appointment was setup, as they had to some programming for the new Key.This is a really wonderful experience. Now that is called "Customer Service". I would rate them A***** for the service. I would definitely recommend people to visit Wolf Chase Toyota to have a pleasant experience.!!!!!!!!!!! GREAT JOB TEAM !!!!!!!!!!!!!

Honda Odyssey buyer

19 de ago. de 2011

My family drove over 300 miles from Nashville, TN to buy a Honda Odyssey. The dealership was hard to negotiate with. We traded in a Toyota Highlander which I had researched and knew the trade-in value. They kept lowballing us. They basically called me a liar about my car's value. I looked a week later and they were selling our Highlander for more than what I said it could be sold for. I don't like to be lied to or cheated.

epslar60

10 de ago. de 2011

My initial goal was to purchase a new car. The wife and I ended up with a Certified Pre-Owned vehicle, and we are totally satisfied with the buying experience at Wolfchase Toyota. We had owned six Saturns -- all bought under Saturn's No-Haggle Policy. When General Motors discarded the Saturn brand like yesterday's newspaper, we decided to discard our two current Saturns as soon as possible. We refused to reward GM's arrogance by transitioning to the the Chevrolet brand. We wanted to recapture Toyota quality that we had enjoyed in three vehicles prior to our entry into the Saturn addiction. I was dreading a purchase that would involve high-pressure, stressful negotiations, and gamesmanship. None of these negatives surfaced, and Wolfchase became the first and only dealership with whom we dealt. Late one evening, I requested Internet information on a Toyota Prius. Early the next morning, I was contacted by Michael Leach, a very young but remarkable Sales Consultant for Wolfchase Toyota. I was blown away by his knowledge and his enthusiasm to get me into a car. He was politely persistent but very professional. That's how I conducted my career in over 30 years of selling in the medical industry. From his emails and his phone conversations, I perceived that he is empathetic and ethical. He is also very articulate and respectful. He earned my confidence. I made the first visit to Michael alone because my wife was not supportive of my agenda to buy the Prius. I test-drove it, and I fell in love with it. Despite its "green" profile and technological superiority, she did not deem it a practical replacement for her Saturn Vue, our older vehicle. I shared that with Michael, and he probed for our real needs. He mentioned, "I have other vehicles that will meet your needs, and please don't rule out a Certified Pre-Owned Vehicle. Please come back with your wife." The next day, he sold us a late model certified RAV4 with low miles. We both love it, and we are really high on Michael. (Make no mistake, he did revisit the idea of selling us a Prius.) Wolfchase employs Boswell Hale, a near legendary figure in the Memphis car selling industry. Boswell made his bones on ethics and intelligent listening to customer needs. He is a long-term success and an incredibly nice guy. Michael wants to follow in his big footsteps. I was intimidated by the enormity of the Wolfchase Service Department, and I was worried that our pre-owned RAV4 might not merit big attention. An unprecedented personal meeting with Jerry Barker, the Service Manager, defused any doubts. He asked our expectations for service, and he addressed how his department meets those expectations. By the way, Jerry is another intelligent, articulate, engaging person on the Wolfchase Team. We're seeing a very pleasant pattern.John McBay, a Finance Manager, is yet another of those cerebral, articulate, persons at work at Wolfchase Toyota. None of his charms or intellect would matter if he had not gained our trust. I swore that we would not be pressured into buying some Extended Warranty of questionable value. We did buy the Extended Warranty after John's masterful presentation that it is very valuable. Frankly, it was a no-brainer decision. We have a used vehicle with bumper-to-bumper coverage for as long as we intend to own the vehicle. I have to mention Jason Terry, Sales Manager. His communications with Michael were clearly visible. His desk is on the sales floor. There were no false delays and offer/counteroffers. He wanted our business, and he wanted to support the success of his salesperson. He gave us a very attractive trade-in on our Saturn Vue. These are tough times, and this dealership is not afraid of a win-win relationship with customers. My wife and I highly recommend this dealership. We were feeling terrific as we drove off the lot with our RAV4.

dwaggener

20 de jun. de 2011

My husband and I had a great experience buying our new truck from Wolfchase Toyota. Our sales rep Mick was very attentive without being pushy. Negotiating the price with the sales manager Jason was surprisingly pleasant. Although we were already pre-approved through our bank, F&I Manager Zena informed us we may be able to get a better deal. Not only did she find us a better deal but also took the time to show us what we would pay with each lender and let us make the decision. At no time did I feel pressured or unsure about the financing process. We felt that she was looking out for our best interest. Willie (cleaning crew) made us feel welcome and at home. He offered us coffee, doughnuts and popcorn, and asked repeatedly if we needed anything. By far, this was the best experience I have ever had buying a vehicle.

ajones7689

3 de jun. de 2011

The Wolfchase Toyota staff was very friendly and provide the information I was requesting. After much discussion, I was able to purchase a used vehicle as a part of a special weekend sale. My purchase was processed quickly. I am very happy with the truck I purchased.

jbomar

16 de may. de 2011

Michael has been great to work with. He was very helpful, friendly, knowledgeable and attentive to our needs. Michael was a great listener and catered to the vehicle we wanted. I was surprised at the prompt service that was given to us by emails, phone calls and personal service when we drove to the dealership. He made our buying experience great.

junior149

16 de may. de 2011

I wanted a specific Tacoma and Jon did everything he could to find one in the region, when that fell through, he had one preferenced for me from the factory. I'm glad to say I'm now driving my new Tacoma with all the options that I wanted. The dealership makes you feel right at home and Jon is by far the best salesman I've ever dealt with. He's straight forward and honest. This is the second vehicle I've purchased through him and will be going back for a third in the next month.

cingram66

17 de mar. de 2011

We just bought our third Avalon. Wolfchase Toyota Scion certainly maintains the very highest standards of the Toyota Corp. The facillity is beautiful, clean and inviting.I want to especially commend Michael Leach who helped us in our purchase. He presented himself smiling, engaging, and definitely interested in the customer.He answered all questions quickly and with knowledge. Michael surely must be a top performer. Our experience was definitely A-One. Also wish to commend, the financial advisor Mac? He was courteous also and explained all the benefits offered by Toyota. I found his help thourough and uncomplicated.I am a dedicated Toyota consumer. This is my third avalon and fifth Toyota product.I would recommend Wolfchase Toyota Scion to everyone.

Jackarnold3

9 de mar. de 2011

Jon did everything he could to make sure my needs were met. He listened to what I wanted and then proceeded to tell me how he would meet my needs. Every step along the way, Jon keep me informed of what he was doing to get me the car I wanted. He then reported back to let me know how things were progressing. He never left me wondering what would be happening next. When my new car came in, he made sure it was in great shape. When I came in to pickup my new car, he spent a lot of time going through the features and how to operate everything in the car.I will tell you this, if I should be in the market for a new Toyota car in the future, I would not hesitate going to Jon. I trust him and I believe he would take care of me. I wouldn't consider going to anyone else. He certainly represents your dealership in the highest manner possible. Thank you for having salemen like Jon at your company.One last comment. Your support staff were very professional at their positions. I could not ask for any better help. My entire experience from the day I entered your front door to the day I left in a new car was nothing more than GREAT. Please keep doing what you folks are doing now. Your customer will appreciate it.

A2000Diamond

9 de ene. de 2011

Great experience. We currently own 8 cars and purchase/sell/trade cars a lot. Knowing exactly the type, year and price I was willing to pay for a new car I sent out email, fax and phone calls with very specific directions and requests to 15 different dealerships. I was not contacted by the dealership closest to me, and I received the best offer/best service from Wolfchase Toyota. My husband, daughter and I traveled over 100 miles to receive a great price, great car and superior service. Steve helped surprise our daughter with her new car, going way above and beyond by making sure her car was in perfect shape and even decorated with balloons sporting her school colors! I also appreciate the fact that she will be able to take her vehicle to any Toyota dealer for maintenance. I felt very comfortable sending her off to school alone, 400 miles away, with her new vehicle. I know if there are any challenges they will be addressed by Toyota in general and Wolfchase specifically if necessary. We have twins getting their cars next year and we will save Steve's card and be back in touch at that time.

grotto47

2 de ene. de 2011

Originally, I went in to update my extended warranty on my old Prius. One of the financing reps told me that there was a promotion going on the new Prius with NO interest payments. Since the car was over five years old and I had never liked the color, that was enough to throw me over into looking for a new one. She flagged down Brice who immediately took me out to see the cars on then lot. He was very soft spoken and articulate and not pushy at all. He also gave me four of his cigarets to smoke because I was nervous. He was also extremely articulate in explaining everything about the 2010 model. I would also like to tell you how much I appreciated the service Paul Becher gave me. He was very pleasant and soft spoken as Brice was and he explained everything he was having me sign. I have always thought the customer service at this dealership the BEST of any I have ever dealt with and I will be forever grateful for the FREE coffee and donuts (sometimes) when I come in with a problem in the mornings. FROM ANDREA

bigjohn49

31 de dic. de 2010

From start to finish these guys were awesome!! My husband was looking for a smart deal for our family. Durell helped my husband with a car that he saw on the internet. He was very patient and friendly. My husband needed a little extra savvy for this deal as he was working with our credit union. Fred stepped in and worked the numbers to where they needed to be to close the deal with our credit union. They both went above and beyond the call of duty to insure that we drove off the lot that same day. We had another dilemma with our trade in. We actually wanted to keep our trade in because we had invested a lot in it. Fred again, with his creativity came up with a plan for us to buy back our trade in. We were happy and was talkin over working out a plan to do this. Then he sent us to Paul, the Finance Manager. This was an unforgettable experience. Paul worked out things beyond our belief and the deal was sweeter than we could have imagined. Everyone got a piece of the pie. Thanks so much to the team at Wolfchase Toyota. We will continue to use your dealership and we will tell all of our friends.

onurradio

29 de oct. de 2010

Jon Teer and Wolfchase Toyota went above and beyond to get us into a new 2010 Prius!Once my wife told Jon what we were looking for, he went right to work and made things happen. It was a great experience buying from Wolfchase and that's why we are repeat customers. We look forward to buying from Wolfchase Toyota again.