vandetta

21 de sep. de 2016

I' still happy with my E150, Marco was really great to work with, in fact all the folks I dealt with at World Ford were happy to do their best to help make it go smooth. And it did. Mel

New ford

21 de sep. de 2016

Marco was calm, passioned, anderstanding, and informative he took time and apologized for the person treated us unfearly and made a big difference in the purchase

pi-gal

20 de sep. de 2016

I Did not get what I wanted for my 2012 Focus. It made me hesitate about closing the deal. I think it was worth more, especially due to low mileage.

Coachmac

19 de sep. de 2016

I want to Thank Marco Barlow at World Ford for making my car buying experience a great one.. He was willing to work with us with a non-pressure approach, that was the main factor in us buying our new F-150. Thanks again to World Ford and Marco Barlow. Tony and Cindy McDonald

JohnandGinaC

19 de sep. de 2016

Marco is friendly, easy going and very knowledgeable. This was, by far, the quickest and easiest car buying experience that we have encountered. I will recommend Marco and World Ford Pensacola to anyone I know looking to purchase a vehicle. Keep up the great work!!!

Tom 123

18 de sep. de 2016

Marco was professional, friendly, and knowledgeable. I will recommend him to friends who are thinking of buying a car. Thank you for making this purchase a pleasant experience. ,

TimDavis

17 de sep. de 2016

Upon realizing that I was looking to buy "more truck" than I could afford, Mr. Barlow helped me find a great truck at a price within my budget. I never felt pressured to buy beyond my means. I couldn't be more pleased with my experience.

Renee M Smoot

14 de sep. de 2016

I want to thank Robert Rowley and his manager for hooking me up with my 2007 chevy equonix lt. When i walked in, gave them my price i had in mind, and what kind of car i wanted, they immediately mentioned the chevy to me, pulled it up and let me look at it. Within an hour i was signing the paperwork. They mentioned they would throw in 4 brand new tires for no charge, and as i was waiting for it to get detailed, they also fixed a blinker spring, and threw in brand new breaks as well all on their expense. I have to say, that i, for sure had great customer service. I now own a real family car.

TomFlann2888

9 de sep. de 2016

When I first arrived at World Ford I met Diamond Jim Knudsen who encouraged me to not only test drive a 2016 but also a 2015 Expedition. Jim talked to me one on one as though we were friends, he was down to earth. Never pushy or fast talking, he explained the Expedition and its new features and accessories. I also worked with Adam Quesnel, Finance Manager who assisted me with financing my new 2016 Ford Expedition. Both of these men provided me with 5 Star Service and I was extremely pleased with my buying experience at World Ford

albeyer

9 de sep. de 2016

My husband took my 2009 Ford Taurus to World Ford on 08/30/2016 to have diagnostics and repair done on some electrical issues. I had fully anticipated that any type of repairs would be expensive given the issues we were having. My first bad experience with this service visit: Someone had documented that my vehicle was towed in and the engine wouldn't turn over. Whoever reported that was wrong since we drove the vehicle to the service department. The engine had to be able to crank for us to get it there. We scheduled our appointment for 9am the following day (08/31/2016). When I called to get an update on my vehicle, I was told that the service department was just "too busy" and my vehicle wouldn't be diagnosed until the following day. Once I received a call from the technician, he told me that my vehicle needed a new instrument cluster and that labor/parts would cost $1333.16 . He assured me that vhe was "100% positive the instrument cluster was the problem. " I received a phone call on 09/07/2016 that my instrument cluster was all fixed, but that the vehicle also needed a new alternator. That would cost me an additional $570 dollars for parts and labor. I declined repair to the alternator at the time because a few days before taking my vehicle to the dealership, I had my alternator/battery/starter checked by two other mechanicside. Both mechanics said those components were fine. On 09/07/16, I went to pick up my vehicle. Prior to arriving, i also requested that I have my old instrument cluster returned to me. Once I actually arrived at the service department to pay and pick up my vehicle, I was told that I could not take the old part with me unless I wanted to pay an additional $300. I don't understand how they can charge me for a part that I owned, especially because I also paid for the replacement part!! Upon inspection of my vehicle, it appeared untouched. After cranking it, I realized the issue that I initially brought my car in for was still unresolved. Every service light came on. I am furious that I paid almost $1400 to have my vehicle repaired and the issue was not fixed! I don't even think they replaced the part I paid for. Bottom Line: DO NOT BRING YOUR CAR HERE TO BE REPAIRED!! They take your money and don't fix your vehicle!

KAREN HALL

8 de sep. de 2016

Jim Knudson is your salesman, if you want someone who will listen to what you are looking for in a vehicle. JIm isn't pushy or trying to rush you in to purchasing a vehicle. He really will go out of is way to make this a good experience to purchase an vehicle from World Ford. He is will to go the extra mile to make sure you get the vehicle that is right for you.

NewCarBuyer

7 de sep. de 2016

Jim Knudsen was an exceptional person to have as our sales representative. Extremely friendly, sincere and very knowledgeable. We could not have asked for a better representative in our car search/buying process. Everyone looking to make a vehicle purchase should go see Jim first! You won't be disappointed.

BMcMahan

6 de sep. de 2016

Jim Knudson is very friendly and gets the job done! He goes above and beyond and makes it happen! I definitely recommend him and World Ford. Thanks Jim for your hard work to get me into my awesome ride!

danielfbonal

6 de sep. de 2016

Jim Knudsen did an amazing job when it came to getting mine and my wifes' new cars. No other dealerships or sales rep came close to Jim and the world ford staff, I dealt with ALOT of other dealerships before them, and it felt like i was a commision check.... not with Jim though. All of my future car purchases are going to go through Jim, I recommend anyone to do the same.

nkallam2

31 de ago. de 2016

LIES!LIES!LIES!LIES!!!!RIPOFF!!..So I have my little sister bring my Edge up there to get a price on the sunroof motor since I had already took it to a local shop and had it diagnosed. The guy who helps her has her sign a sheet and tells her it just to prove she dropped it off. They then tell me it will be $129 for the diag and that it would be $3100 to fix it. I told him I already knew what the problem was and just needed a price for the part. This is the most crooked and un trust worthy dealer I have ever been in contact with and they will RIP YOU OFF!!!

Sammy1

30 de ago. de 2016

We were greeted by Jeff Thomson and introduced to Chris Jones. Both helped us choose a 2017 Ford Escape with all the extras, shown the rebates and given a great O.T.D. price These two men were overly concerned to make sure we were happy and understood all final paperwork that was given to us. It was a pleasure dealing with these gentlemen and we will pass their names on to our friends and relatives. They are also an asset to World Ford.

JED

15 de ago. de 2016

Marco and JJ could not have more helpful. They were very knowledgeable about the different types of trucks and helped us make a great decision on the truck that we needed. They made purchasing our new F250 a pleasant experience. We look forward to purchasing our next vehicle from them.

Khaupt

12 de ago. de 2016

These guys really worked hard to take my bad experience a great one. My husband got me a car for my birthday and we had a couple of issues but these two worked to make this not just a car I liked but the one I always wanted. If I would've started with these two I bet my experience would've been perfect

Nursemccully

10 de ago. de 2016

Jim went out of his way to help me when I was in 2 difficult situations, the first was when I had to turn in my 2014 Ford Focus which had several recalls and mechanical issues, he did his best to get me the rebates and the payment that I could afford.The second thing that happened was within a week of having my new vehicle i unfortunately got a flat tire. I ran over something and slashed the tire so I was at work stuck. Jim came all the way to my job picked my car up took it back to the dealership and brought my car back to me once the new tire was installed, he then showed me how to get some money back from "nitrogen now" so I would recommend Jim Knudsun. Dean Allerheiligen was also very helpful.

Getfitbybk

9 de ago. de 2016

Marco was very knowledgeable, listened to what i was looking for and was very efficient. He was ready for me at the time of my appointment. He really helped to make my World Ford experience absolutely incredible.

Patrick Kelley

9 de ago. de 2016

Marco drove to Alabama to get the truck that I saw online. He did a wonderful job with everything. The paperwork was seamless and painless. I had a wonderful experience and highly recommend Marco.

Kalene1316

9 de ago. de 2016

I had a great experience working with Marco. He went above and beyond what I was expecting. He was even willing to drive all the way to Texas to get our paperwork finished up so that I could get the vehicle that I wanted. Very nice impatient gentleman didn't mind that I had two screaming children LOL! He got me an excellent deal on my trade and the new purchase! We will definitely use him in the future for any other purchases we have!

HB

2 de ago. de 2016

Jim calmly answered all questions and followed through on his promises. After settling on a price, we drove from Tallahassee to World Ford. Jim expertly and patiently described our Explorer's features. We went for a test drive and then quickly and smoothly completed the paper work with no surprises.

Steve85gt

1 de ago. de 2016

I have owned more ford than most. My family and I bleed ford blue! So when purchasing a vehicle I already know where I am going. This last purchase was of a new explorer loaded for my wife. From the moment I met Jim he was treating us like family and friends not just like another sale. Which right off is a huge deal with me. He was patient and answered all my wife's questions and made her feel at home. He took the extra time we needed to make our decision. The treatment we received was 6star but since 5star is high as this will let me choose..5star it is !!! I highly recommend that you give Jim and the staff at World Ford a chance to earn your business. I guarantee you won't regret it! I thank you again Jim it was truly my pleasure meeting and working with you.

mbolduc

1 de ago. de 2016

Jim helped me find my new truck (F-150) last month. The process was easy and the price was fair. Also, I was satisfied with the trade-in value for my old vehicle. Any question I had was answered. I would definitely recommend a friend or family to World Ford.

dcampbell

1 de ago. de 2016

Jim K put all of his time and effort into me getting the car of my dreams! I am young, my credit history is small, but him and his manager went above and beyond for me. Jim was by far the best salesman I have ever experienced. He treated me with respect, he was honest with me (even if it wasn't what I wanted to hear), he educated me on the car I purchased, gave me advice based on personal experience, he worked very hard to make sure that my experience at world ford was nothing less of wonderful, and he worked the numbers perfectly to fit my financial needs. Not only did Jim do all of those things, but he was kind. You could tell he cared about this sale, and what would work best for me. I HIGHLY RECOMMEND JUM K AS YOUR SALESMAN.Thank you Jim, For your time, effort, and helping me purchase my beautiful ford fusion! I would not have wanted anyone else to help me get in my dream car.

DaveH

1 de ago. de 2016

Thank you, Jim Knudsen, for making this purchase an easy one for me. As someone who hasn't purchased a vehicle in nearly 15 years, my apprehensions over doing so were soon put at ease. I had quite a few questions and Jim took the time to walk me through the makes, models, engines, features, accessories, vehicle comparisons, etc. There was no rush and everything went smoothly from start to finish. When friends and family ask where they should buy their next vehicle, I'll definitely be recommending Jim and World Ford.

hailrok

24 de jul. de 2016

Brian and Steve were easy to work with and very attentive to what I wanted in a truck! I would definitely buy from them again!

Boomer

21 de jul. de 2016

I contacted World Ford through the web when I was looking for a new Ford F150. Jim was my contact as I research the vehicles. Jim Knudsen was extremely attentive to my desires and very helpful in finding the vehicle I wanted. He listened to what I was looking for and provided my with numerous options before I even went to the dealership. Jim made this a pleasant experience. I love my new truck and the new owner seminar was very helpful in getting to know my vehicle. I can't say enough good things about Jim Knudsen personally and World Ford as a dealership.

Chad C

20 de jul. de 2016

I visited World Ford for an alternator and electronic harness repair. The repair was timely and the pricing was dealer prices (to be expected). However, upon receiving my Ford Expedition back, the windshield wipers will not turn off, which is one of the most annoying sounds in the world. I brought it immediately back into the shop where Dan Blocker (sales advisor) told me they didn't do it and there is nothing they did that would cause this problem. He also told me it would be $130 to diagnose the issue (THE ISSUE THEY CAUSED). RIDICULOUS! I have NEVER had this problem and now after they work on my vehicle, my wipers are on constantly. I tried to call to setup an appointment directly with Dan and even left a message, which he didn't return. My wife brought the vehicle by the shop and Dan said he got my message, but it wasn't World Ford's fault, which I guess justifies not returning a customer's phone call. Needless to say, I will never go back to World Ford, they just want to take your money and run without caring if you are satisfied with the work done

J

12 de jul. de 2016

Marco was awesome to work with on purchasing a new vehicle. It did not take very long from start to finish as most car deals do. Steve in finance and Marco went above and beyond to help me. I really appreciate everything Marco, Steve and Brandy did to help me.

SILB

1 de jul. de 2016

Marco Barlow was able to answer all of my concerns with patience and reassurance. After visiting other dealerships, World Ford was able to offer me the price I was looking for!

Edward

21 de jun. de 2016

I had the pleasure of working with Mr. Marco Barlow. At first I was a little comprehensive, but Marco made me feel comfortable. Marco Barlow is a awesome accreditation to WORLD FORD, Pensacola. Very knowledgeable, easy to talk with, clean, smart and represented himself in a professional manner.I bought a Brand new 2016, F-150, and absolutely love everything about it, even the payments.Thank you World Ford, but my real Thanks goes to Mr. MARCO BARLOW. Excellent Job. !!!!!

Mustang65

13 de jun. de 2016

Marco has made the process of buying a car enjoyable and stress free. If you need a car , go to Marco... he really does care.

Steck1

12 de jun. de 2016

I have been to this dealership twice. Once for service, and recently to buy a used jeep. After agreeing on a price range with the salesman and finance manager, I retuned w my wife to see and sign the paperwork. The finance managers have totally changed thePrice by almost 7K, told my wife I was imagining things. All of this with the salesman standing there shrugging his shoulders claiming" I'm sorry, these aren't the numbers you and I spoke of"!! They tried to use their little sheet and skew the numbers in their favor so much that we went to the jeep dealer and bought the exact (new)jeep we wanted for less than the 6 year old one that world ford changed their tune about. First experience w world ford service...They broke a spark plug on my f150 with less than 50k on it. And since I bought it used ( even though I bought a 3 year Ext warranty for supposedly everything) they charged me $1200 to fix it. The plugs were supposed to be good for 100K miles. They claimed it was a defect with the plugs and not their fault!I'm sorry but I purchased the best extended warranty that was supposed to cover everything. Their response, that employee that told you that no is no longer w us.So, in closing, this is the most unscrupulous, manipulative dealer I have ever witnessed in both sales and service.Not only were they untruful, but they are xxxxxx pigs that won't even discuss your purchase with your spouse after asking them to. This is the highest example of the "good ole boys group" I have ever witnessed and have lost any respect I could ever have for a dealership. Every other dealer we visited that day was kind and polite. I have lived here almost 30 years and purchased quite a few vehicles. Never have I seen people this rude or untrustworthy. Who operates like this?? This is the kind of dealer that gives car shopping a bad name!! Do not loose your money here!!!!

Thompson

12 de jun. de 2016

Great buying experience. Very low pressure and professional. Marco did a very good job. We will continue to use the dealership in the future. If we have any issues in the future with the car we will return to get the car serviced at World Ford

dcolemantiger

12 de jun. de 2016

Having purchased many cars and dealt with the back/forth shell game at various dealers, I was impressed with the low pressure ease at World Ford for the purchase of my new F150. Marco was great to work with, answered my questions directly and found the vehicle I wanted at a fair price point. I told Marco going in that I wasn't going to play the game and he assured me their wouldn't be any games, there wasn't and I'm a satisfied customer. Thanks Marco.

Mike

11 de jun. de 2016

This buying experience was our second at World Ford, and 3rd Ford overall. 2005 Explorer, 160k+ miles and running great. Now a 2016 F150 ecoboost! I anticipate at least that many miles before I purchase another, sorry Marco. Professional group of people. If you are looking for a no pressure atmosphere, a clean environment, and truly top notch organization, go to World Ford and ask for Marco (or Chris).

Rob

3 de jun. de 2016

We went to a few dealerships and it seemed like only World Ford Pensacola wanted to actually sell us a car! Terry was great to work with, he stayed late for us, and got us the car with the exact specifications we wanted and didn't try to bill us for shipping it from another dealership! Unlike another Ford dealership that was trying to charge us $350 to ship the car we wanted to their dealership. The experience at World Ford was phenomenal and quick. Adam was also very knowledgeable, he went over all of the warranty options and although none of them worked for us, he wasn't pushy about them at all which we appreciated. We drove an hour and a half out of our way to go to Pensacola and couldn't be happier with the result.

Robby

2 de jun. de 2016

Our salesman (Westley Deveries) was excellent - could not have been more helpful. He got us the exact car we were looking for equipped with exactly what we wanted - in the color we preferred at a fair price. I'll soon be 65 - I've bought a lot of cars - this is without a doubt the best car buying experience I've had. Westley was incredible - THANK YOUThe financing was smooth and straight forward - again the finance officer explained all the options - no pressure - just a simple explanation which allowed us to make an informed decision.Would I recommend World Ford - already have to 2 co-workers.

jsadamsaf

30 de may. de 2016

When I came in to World Ford, I was on the fence whether I would buy a new car; I had done a lot of research and had an idea of what I was looking for. In all my years of owning a vehicles, I've always purchased foreign cars (i.e. Toyota, Nissan, etc...), this was going to be my first "American Muscle". As soon as I stepped out of my vehicle, I was greeted by Stuart and told him what I was looking for (Mustangs); he then referred me to speak with Chris because he was more knowledgeable of Mustangs (Stuart did a great job in laying the foundation of Mustangs even though he was a "truck" guy) From the moment I met Chris to signing for my new car, I felt at ease and never felt pressured into something that I did not want. Both Stuart and Chris listened to what I wanted and found the perfect car for me. Chris wanted to make sure that I loved the car before moving forward on the sale. I'd definitely will recommend World Ford to all my friends and family if they are in the market of getting a new vehicle.

Dkorwood

21 de may. de 2016

I found a used 2012 Dodge Caravan on the Internet at this dealer. Jim Knudsen was our salesman. He is honest, direct, friendly, and mildly entertaining. Best of all we got a great value for our money. We were very pleased with how easy it was to buy this car. The dealership was willing to be fair about the price and product. They checked the comps in the whole south east and west, let us see the results and the Carfax and gave us a price that was fair. We definitely recommend World Ford used car sales and our salesman Jim K., his manager Ricky, and the young, tall thin finance guy and Heather the telephone lady! Everything was smooth, efficient and cordial with the paperwork and they were even willing to hold our check a couple of days. This is not the old fashion used car sales experience.

Studerjs

20 de may. de 2016

When I came to look at fords all I knew was I needed something to pull my new 5th. I was totally lol on understanding all the factors that go into towing. Chris jones and the staff at world ford went above and beyond to explain all the details (they even printed me out fords towing guide). After a long day of research and explaining they were able to make sure I picked the vehicle that could do what I needed. They didn't try and sell me "anything"... They focused on selling me the the "one thing" I needed. I am very satisfied and would recommend world ford to anyone looking at purchasing a ford.

Aycock1

19 de may. de 2016

Marco Barlow is one of the best saleman I have worked with. This was one of the more enjoyable buys he made it has painless and stress less as possible especially since we have 2 little ones. Wouldn't go anywhere else

Pamela Hager

14 de may. de 2016

I just traded in my old F150 for a new 2016 F150. Jeff Thompson, the sales manager, is awesome! Jeff was able to sell me the truck I wanted at the price I asked for. I had done my research and knew how much my trade-in was worth and how much the new truck should cost. I felt my price was reasonable. He understood that my price was set.. He did not give me the usual speech about how my price was too low. He did not add on all those "extra" fees that most sales managers say they can't negotiate on. He told me that he was going to sell me the truck I wanted, and he did! Since 2013, I bought 2 Ford vehicles from another local Ford dealership. The previous sales manager at World Ford would not work with me and lost my business. In fact, he never even bothered to talk to me. Both times, I shopped at World Ford first, and found myself getting even a better deal at the other dealership. So, kudos to Jeff for taking the time to talk to me. Currently, I highly recommended buying a vehicle at World Ford.

Tricia Rosanne McKenzie

10 de may. de 2016

2 Thumbs up to Dan Blocker for First Class 5 star service on our vehicle. Great communication and service. Personal and perfectonistic. Got my vehicle back clean and ready to roll! Thank you Dan!!

wwwolf

4 de may. de 2016

My wife and I were moving jot California and need to trade in our older pickup for a new one and had a very tight time line. The people at World Ford were extremely helpful and accommodating to my circumstances. Jeff Daily and Marco Barlow both worked together to take care of the transaction extremely quickly and efficiently. I appreciate the professionalism and teamwork they displayed to get me in and out in record time. They made me feel like I was their sole focus. The next day I had to stop by to have a bed cover installed and was in and out. While I waited, Dean took some time to go over the MANY features in my new truck, taking all of the possible confusion or frustration out of it and getting me on the road.

TerriE

3 de may. de 2016

I had purchased a 2014 Ford Focus Titanium in 2014 (from World Ford) and well, it wasn't working out for me. I went in to World Ford to discuss trading it for a different vehicle. Marco greeted me at the door but was already working with someone so he introduced me to Tim Schmuck. Tim was awesome! He listened to what I wanted and the payment range and immediately started locating the perfect vehicle for me. I test drove a 2016 Ford Fusion and loved it. After the test drive, I mentioned that I didn't really like the color of the interior (it was a camel color?). He did more checking and found me the same color car with black interior! So that was the vehicle I purchased. I love it!! My husband had been looking for a bigger truck - one that would pull our camper with ease. I went home and talked to him about Tim and World Ford and we decided to go back on the following Tuesday to "look" (famous last words, right?) We looked on line and found a truck that we wanted to look at. I set a time to meet with Tim, we told him what we wanted and again how much we wanted our payments to be. Tim was so fun to work with. We love our truck and we love the Fusion. Thank you Tim and World Ford! We will be back (in a few YEARS I hope!) :)Terri

Jess85

3 de may. de 2016

I have to say after going to a few other dealerships, and leaving them very frustrated. I went to world ford where I had the best customer service and was extremely satisfied with my purchase. Thanks to Stewart and Steve these two guys were amazing.

upset in pensacola

2 de may. de 2016

Ms Sank acted like we were taking up her valuable time. She was too busy flirting with other men in the body shop to be helpful. she is NOT professional at all

Alivegyy26

30 de abr. de 2016

Westley Devries and Steve Bogan made the process easy and quick for the purchase of my 2016 Ford Focus. Would do business with them again.

ssa2000

30 de abr. de 2016

I brought my 2012 Mustang GT in because the part of the frame that the sway bar mounts to broke. This is a part of the car that should never have broke unless you are in a serious crash. The factory warrantee was gone out and we were not going to be able to afford to pay to fix it. But thanks to Dan our service advisor he worked hard and got ford to help cover 50% of the repair bill. Without his help this unexpected repair bill would have really hurt. We have been loyal customers to this dealership and would recommend them to anyone. We have made plans to get our next mustang from this dealership. Can hardly wait to get my hands on the new model. I wanted to write this and make sure everyone knows that we are very thankful for Dan's hard work.

cpatruck

29 de abr. de 2016

We could have gone anywhere in the southeast to purchase our new F250 but we chose World Fordbecause of Marco's outstanding attentiveness and professionalism. It's no secret that car buying can be an unpleasant pursuit but our experience at World Ford was anything but unpleasant. Thank you to Marco and the whole team at World Ford. We'll be back!

Hueyd

28 de abr. de 2016

Jim and world Ford dealership were great to work with. Made the purchasing process very easy, made a great deal on a new vehicle which I compared cost at several dealerships to try and compete with price world Ford made on my purchase, other dealers came up short. Jim and world Ford made the best price quickly to earn my business. Most communication was done through email and text. When I went to pick up my new car I was in and out with my purchase in no time. I would recommend them and will definitely give them the opportunity to sell me another vehicle when the time comes.

mwbirken

28 de abr. de 2016

Jim and the team from World Ford were great to work with. Took the time to get everything right with my new truck order. Will buy with them again!-Matt

donM

27 de abr. de 2016

Jim is a great guy, and he made me a great deal on my trade in and new truck. When I heard Jim say "what can I do to make this happen" I new Jim was going to sell me my new truck. I enjoyed dealing with Jim very much. THANKS JIM :)

Greg

27 de abr. de 2016

Jim, Made the truck buying experience easy and worked very hard on my new purchase thanks. I look forward to continue doing business in the future.

schulz2102

27 de abr. de 2016

My wife and I were out of town buyers of a new 2015 Taurus Limited because the car, its accessory packages, appointments and color combination were exactly what we wanted. . Jim Knudsen negotiated the entire deal over the internet including the value of the car being traded in. We made only one trip to the dealership. The transaction went flawlessly with no issues. The accessory package on the new car was thoroughly gone over with us in detail and the deal was completed in about 2.5 hours from the time we drove on the lot. All the World Ford personnel we came in contact with provided outstanding service. The business manager was very prepared and completed the paperwork in record time explaining everything thoroughly. It was a very pleasant experience, and we are very pleased with the car.

Kevin Lackie

26 de abr. de 2016

This is the second car that I've had the pleasure of buying from World Ford Pensacola. Jim Knudsen was my salesman for both sales. Jim's help all along the way was wonderful. He is very knowledgeable about the Ford's that he sells and was very helpful setting up my owner accounts and syncing my phone to the cars. I can say without a doubt that Jim provided excellent service to me during both sales.

lawson23

21 de abr. de 2016

We got really fed up with my wife's car, one we bought from Gary Smith Ford. It's had transmission problems starting a few months after we bought it, but GSF kept telling us that's just how that year model is. Well we took it in to their service dept last week and they gave it back saying it was good to go, and today it's broke down leaving my wife stranded on the Pensacola Bridge on I-10. We decided that we had had enough with the car and went to World Ford. Salesman Chris Jones earned our business!!!

Shama

15 de abr. de 2016

Went in on my birthday to turn in my leased 2014 Fusion and leased another Fusion 2016!! My salesman Marco Barlow took excellent care of me ! He found me the exact car l told him l wanted! Knowing I didn't want to spend all day there on my birthday... he had it wrapped up in under 2 hours!! Excellent car leasing experience !! Thank you Marco!!

Unhappy

12 de abr. de 2016

I would not even think about using this dealership again. Absolutely awful to deal with, terrible customer service and management team. Finance team will go out of there way to run your credit with banks they deal with even if you are already pre approved with a different bank. This dealership will make no effort to correct a problem that they create.

Kristie

12 de abr. de 2016

Do not trust Ford to honor any warranties! Will leave handicaps stranded in Florida and customer lives in Alabama about an hour away,was 10 pm getting home no thanks to Ford!!!!

Elaine

26 de mar. de 2016

I do not enjoy buying a car so when all the paper work is done, I am a happy camper. The thing I liked about working with Marco and World Fod is that is didn't get pressured. If we couldn't come to an agreement on price...it was go onto the next choice. The responses came back in a timely fashion. Marco was great to work with and he made it painless.??????

mtthwbrown83

22 de mar. de 2016

These guys are like unicorns, and by that I mean you rarely see one but when you do its special!!! If your in the market for a ford stop talking to any other dealership and call Aaron Babb and tell him what it is you need, he will make you the best deal that he can in his power without hassle and that anxious uncomfortable feeling that you get at 90% of car dealerships and then once he has worked his magic do yourself a favor and let them know you want Steve Bogan to handle your financing, this man went above and beyond what was expected of him and he truly takes pride in what he does and TRULY wants to give their customers the absolute best financing he can even if that includes calling in favors to get someone a better APR. Thanks guys for an easy and satisfying experience.

MT-Rex

19 de mar. de 2016

I went to World Ford to replace my vehicle after a tornado hit my neighborhood and totaled my car. Keith Rodgers helped with the process and found me the perfect vehicle to fit my needs. Bob Smith the manager of used vehicles sales came over and took an interest in my needs. Both men were extremely concerned with what I've been through and made me feel like my problems were their problems. The whole process was smooth and painless. I will recommend World Ford, Keith Rodgers and Bob Smith to anyone in the market to purchase from a dealer.

wendiam2002

18 de mar. de 2016

I went in and the service department is great they take good care of my car. I did have a little trouble with some surface grit on my trunk and did get a little backlash but the used vehicle side took excellent care of me. I do recommend the service department they do a great job.

Sarahbelle

13 de mar. de 2016

I did not know what to expect going into this, so I was a little nervous as to how it all worked. I know nothing about cars except for what I visioned myself driving. That is exactly what i got! Chad was super patient and showed me some options. I FELL IN LOVE WITH A CAR! The rest was history, and the boys there made is so easy. I never felt stressed, or pushed on anything. The entire process went smoothly. I got an extremely fair trade in value on my previously owned car, and a fantastic price on my SMOKING HOT NEW CAR!!! I was treated like a princess. Chad was so fun and friendly, and really knew his information. I recommend him to anyone who is looking. He also is adorable! Needless to say..my expectations were exceeded..Thanks so so much Chad. I am obsessed with my car and so pleased with my experience. I will be back for sure.

Unhappy

4 de mar. de 2016

I had a lot of work performed on my 04 sporttrac my truck is in showroom condition I change and rotate my tires when it was in there shop they replaced brake pads so today when I went to rotate my tires I found a crooked lug nut I have nice chrome rims and can't even get a socket on the lug nut. Thank you world ford you SUCK !!!!!!!!!

CAMO

23 de feb. de 2016

If your looking for a way to shop for a vehicle without the stress of dealership games, hidden numbers, and pushy salesman, then stop here. I purchased a pre-owned certified ford truck and couldn't be happier. All prices were fair and there was no price gouging attempt. [including my trade-in]. The staff respected privacy and answered questions without hesitation. They even went as far as saying that they encourage me to shop around and try all makes and brands of vehicles. When I asked about competing dealerships in the area (which I visited) they made no ill remarks and spoke highly of the people working there. It was a pleasure to give my business to a company who respected me, my wife and my questions. Out of all of the delearships from fort Walton beach to PCOLA, they were by far the best and worth the hour drive.

Jack & Mary Beckworth

19 de feb. de 2016

We visited many dealerships throughout our area and the Pensacola area and World Ford is the only one that we felt comfortable and not pressured to buy. We as customers are the ones that have to feel confident in what we want and what is best for our family. We were able to look/shop around without having a salesman hound or follow us around the car lot. Mr. Keith Rodgers came out an spoke to my husband, gave him his card, and directed him in the area that he would be if we had any questions. That sense of easement in a very important decision for us was awesome!! So, long story short, we were able to find a vehicle that we were interested in, get the carfax up front, discussed the warrenty information, and gave the opportunity to go shop around at other dealers. Who can beat that? Well, in our case, noone in the area. So, we returned back to Keith and told him all the details and test drove the vehicle. We loved the Ford Flex, the way it drove/rode, and fell in love with it. (Except with the color, but it will grow on me..lol) Like Keith said, as long as you're in it you don't see the color. :) Keith and the financial department made our experience (which normally is very nerve wrecking and stressful) less stressful and comfortable. Keith done what we had asked without running back and forth trying to negotiate more from us. He was very helpful, friendly, and pleasant to do business with. So, we bought a certified pre-owned Ford Flex with low miles and a great existing warrenty!!!!! That we didn't have to purchase!!!!! Thank you Keith and World Ford for making our experience great! We haven't had a car payment in over 5 yrs and we were very stressed to have a car payment, but walked out in confidence and with a payment that is not so heartbreaking! Lol. Blessings to you all!

Just Angie

4 de feb. de 2016

We looked at many cars, had a variety of experiences with dealerships and sales personnel. In the end, it was not only the large selection of products available, the Escape performance itself, but Marco's friendliness, knowledge of the products, and his quiet professionalism that made us very confident we made the correct choice of car, dealership and Ford in general. Marco made us feel relaxed, important to the process, and that he cared about our experience throughout. Thank you Marco!

Lisathegolden1

26 de ene. de 2016

I put in a application on line. Jim was who I received as my sales person. Let me tell you I hope every one gets Jim. He was great! He worked with me almost a month,i was going back and forth,trying to make up my mind. He was so patient with me and I thank you Jim. I got a great car at a great rate and I enjoyed my visit to World Ford. Steven Bogan did his thing too. He's the fiance guy, He as it together. He had everything all together, Thanks guys for everything! Arlecia Goldsmith

Ninjakat

22 de ene. de 2016

We've been servicing both of our vehicles for over a year at World Ford. Rick Manzoni has went above and beyond to take care of us.we truly appreciate him!

Frank

17 de ene. de 2016

Buying a vehicle can be quite an ordeal and a all day experience. Marco was awesome. He was very knowledgable about the vehicles. It only took a few hours. We got a great deal and would highly recommend Marco and World Ford. it was one of the best car buying experiences we have ever had. Thank you Marco .

Jessica B

15 de ene. de 2016

Start to finish the process was pleasant! No gimmicks, just overall a good experience. We will definitely be back for our next purchase at World Ford!

Kthompson86

15 de ene. de 2016

I highly recommend going thru Lisa fillingim to get a car. She and Jeff will do whatever it takes to get you into a vehicle

craig.swanson78

10 de ene. de 2016

I'm a loyal repeat customer and am now on my 5th purchased vehicle from World Ford. Last year my family was in desperate need of a big SUV for a growing family with a new baby on the way in which the staff at World Ford especially Bob Smith, exceeded my expectations so much I purchased 2 Fords in one day. Since then I picked up a Jeep just for something fun to drive, even though it wasn't a Ford Lisa Fillingim and Bob took care of me with VIP service knowing I'd keep coming back. With that being said this year I just found out my wife and I were expecting again which would be now our 3rd child, therefore not only would we need the already purchased SUV but now I would also need something big enough to drive the entire family if need be. I immediately contacted Lisa and explained my predicament and without hesitation she researched what they currently had in inventory giving me different options for my family to make the BEST financial decision. Not thinking I could have been taken care of any better than Lisa was already displaying, she coordinated allowing me to take the Ford F150 Platinum of choice home for the weekend to take my time looking it over, making my decision, making sure 2 car seats fit with ample room and in my mind the most important, not having to truck my wife and kids and all that comes with it to the dealership. On that Monday morning the decision was made and 95% of deal was done by phone to alleviate the stress of having to take off of work and packing up the kids. Lisa and Bob had everything all ready with exception of signatures and a detail only because I still had the truck. :-) I love having Bob, Lisa, and Brandy Wells in service basically a text and/or phone call away. You'd think the VIP service all 3 continue to give me without fail, were on MY payroll. Myself and my family thank you once again for coming thru for us! Knowing the stereotypes of car salesmen/saleswomen and how they take care of you AFTER the purchase are not always the best Lisa, Bob, and Brandy continue to set the bar higher each time I return to them with anything concerning vehicles. Craig L. Swanson

Silverstar16

9 de ene. de 2016

I had a great experience at World Ford with Marco as my salesman. He listened to what I wanted and worked hard to find the right vehicle within my budget. He provided no hassle (one of the most important things to me when purchasing a vehicle), a fair price, and attention to detail. I love my new Explorer :)

Brenda

7 de ene. de 2016

What a fun buying time. I call ahead so they would know I was on my way to World Ford. The salesman, Marco, called me right back to ask for a little more info. The vehicle that I was wanting to purchase was ready when I arrived. How great is that! Marco took care of everything and he had the answers to all my questions. What a great salesman! I had a great experience at World Ford and everyone was so professional.

Frank

1 de ene. de 2016

I can't say enough or say thank you enough to the World Ford service team.It was the first day of a week long vacation and we were excited with anticipation, looking forward to seeing family and having some great down time.The wife and I were headed to Florida from Louisiana when our 2002 Expedition developed an issue. it was mid-day and the folks at World Ford performed like a NASCAR pit crew to get us back on the road. It seems that our local dealer's tech had taken some short cuts when working on our vehicle and didn't reinstall one of the wiring harnesses properly. This permitted it to lay across the engine and melt insulation/short wires causing the "limp home mode" to engage. The World Ford team worked for a couple of hours and thought they'd have to wait until Monday (it was Saturday) for their transmission specialist to get in and have a look. They kindly arranged for us to be taken to a rental car agency for us to get a rental and while we were there we received a call from them that they'd found the problem and it would be fixed in about an hour. Seems the young man working on the problem wasn't satisfied and kept working the issue to get us back on the road. They did a very professional job repairing the problem and even took the time to provide us a short write-up on the workmanship our home dealer had performed. I was able to take this to the home dealer and get a full refund for the repairs. I really appreciate they're professionalism and interest in providing real service. If I ever move to Pensacola or I'm in the area and need service I know where I'll go.

Karla H.

11 de dic. de 2015

Just had the "Works" service done on our Expedition. We were initially attracted to the $29.95 special being offered by World Ford, but the exceptional service rendered by Jimmie Hermes and the crew will bring us back time and again. Everyone was courteous and professional. We received a vehicle report card, and a personalized consultation of maintenance items which may be due in the future.Overall, just a fantastic experience. (And it really was "Quick")

anonymous

10 de dic. de 2015

My husband and I went to World Ford to look at the new Explorer. Our Sales person, Tim, was GREAT! We test drove a vehicle and started looking for options. As it turns out, they didn't have the one we wanted on the lot, but they were able to find one at another dealership. We started working numbers and it just wasn't working out so the Sales Manager was called in. To say he was rude would be an understatement. It was late, close to closing on a Tuesday evening and we could tell he was more concerned with going home than earning our business. In fact, he was in his truck headed home before we even made it out the door. We decided to take our business elsewhere and were able to find the exact car we wanted at the price that we wanted. Amazing what good customer service will get you. SANDY SANSING FORD IN DAPHNE in WORTH the drive!!

Compman1951

4 de dic. de 2015

Went to World Ford because of online deals advertised sat with Marco and he went above and beyond the online deals offered. Could not ask for better salesman and experience.

My.new.ride

4 de dic. de 2015

In helping me with the purchase of my new vehicle, Marco went above and beyond in making sure my experience at World Ford was a positive one. Any questions or concerns I had, Marco was able to walk me through them; this helped me feel comfortable that the vehicle I was purchasing was the right vehicle for me and my needs.1. Based on my experience, I would recommend World Ford when purchasing a new or used vehicke.and 2. I would ask for Marco Barlow when purchasing your new or used vehicle.

jreed53

30 de nov. de 2015

Went into the dealership and left with the car I wanted with no gimmicks, no hassle, just friendly, speedy customer service you expect from an Class A establishment. Marco Barlow will definitely meet your needs and do his best to put you in the car you want!

no more fords

22 de nov. de 2015

called service dept because power steering went out. Service dept was too busy because it was raining? Said would call right back I asked to be sure they did since I was stuck on side of road. 4 days later I'm still waiting. Bought this and another new truck from them and as usual their only interested in the selling part and not customer satisfaction Chevy looking good

KS

13 de nov. de 2015

I bought a used Nissan Murano from Chad Hoye at World Ford. He was so polite and accommodating and made the experience an easy and enjoyable one. I love the car! And Chad found a photo my husband left in our trade-in and mailed it to us before we even knew it was missing! I would recommend him and World Ford to anyone:) K.S.

Phil

6 de nov. de 2015

Terry Wood is by far the best salesman I've ever dealt with! Because of him, I'm the proud owner of a new 2015 Mustang GT 5.0 :) A shout out to Michael Shoemake likewise, kudos for all you do & making my year, Thanks!

EDNOLB

5 de nov. de 2015

World Ford made buying a car a pleasure and NOT a hassle. They are extremely professional, courteous, and pressure free. I had a terrible experience at my local Ford. Once I visited World Ford and met Marco Barlow, I was convinced I was going to purchase my next vehicle from them.

newcar buyer

2 de nov. de 2015

Great place to buy a new car. They worked hard to earn my business. I bought a 2016 Fusion Titanium. It was an enjoyable experience.

Simplylovely02

28 de oct. de 2015

I am extremely happy with Chad Hoye and his manager. They were very professional, curious and they took there time to help me. I truly appreciate you all!!

BJR

27 de oct. de 2015

We were not satisfied with the Ford Dealership near our home. We went to World Ford and encountered a knowledgable, charming staff. Mark Barlow was in tune with our needs and was a pleasure to work with.

amyj

3 de oct. de 2015

This dealership is first class all the way. They didn't have the color truck I was looking for but found exactly what I wanted in a matter of minutes and had it there for me the next day. My sales person was great. He worked with me in every way to get me a great offer on my trade-in. I wanted some options installed on my new truck, so he even gave us a new SUV to drive while we waited. The salesperson even met me 1/2 way to deliver my new truck. I feel he went over and above on this sale and was such a nice guy. I felt no pressure what-so-ever. This sale was very different from previous sales and if ever I need to buy again, I'm going to World Ford Pensacola, hands down! I will definitely be asking for Marco!

Ron

28 de sep. de 2015

Marco not only is a great salesman, he really knows his product! I like deal straight forward not spending the day going back and forth, he made the deal quick and easy not to mention a very competive price. He followed up after the purchase which I really appreciate. We communicated via email and was ready for me with a vehicle, what a great way to do a deal. Thanks Marco!

TIMM

24 de sep. de 2015

I've been in and around sales all my life and Chad is one of the best car salesmen I've ever dealt with! He took the time to ask me the right questions, found out what I needed/wanted and followed up with me regularly. All without being offensive, pushy or disrespectful. I worked with him for almost 2 months before I found the truck I wanted. This was my first experience at a Ford lot and I was more than impressed with Chad Hoye. I highly recommend him to anyone looking for a new or used vehicle. Nice work Chad and thanks!

Sabrina228

22 de sep. de 2015

Jim was great! I will definitely use him again in the near future. I have recommended him to friends and family as well. Great guy

Amy J.

13 de sep. de 2015

I was recently in the market to purchase a new vehicle. World Ford met my expectations of what I want from a dealership. They found exactly what I wanted for the price I was looking for. While I installed options, they offered a brand new car for me to drive and even met me 1/2 way to deliver my brand new truck. This was the best service I've ever had from a dealership and would not recommend the smaller Ford dealerships.

Me

6 de sep. de 2015

We were originally looking at buying a new edge and Marco was a no pressure salesman who was very informative! He gave us all the answers to the questions we had. We ended up leaving without making a deal for numerous reasons but our experience not being one of them. We came back a few weeks later in the market for a F350 due to our awesome experience with Marco. The truck we wanted was in Georgia and we could have easily went up there to buy it but wanted to work with Marco and World Ford Pensacola.

Margaret Cat Woman

26 de ago. de 2015

The service department at World Ford really caters to the customer. I feel like I have arrived at an upscale hotel when I pull my car in the service bay. Employees are there to open the door for you (and to a 72 year old female that is impressive), they escort you into the check in area with your service rep (in my case Dan) then when you enter the waiting area the popcorn machine is popping away with a fantastic aroma. One can tell that this dealership has customer satisfaction at the top of their list and it is serious to them. Kudos to all of yu!Margaret DunnOrange Beach, Al

F150 Buyer

17 de ago. de 2015

My Bank (USAA) referred me to Brian, the Internet Manager, and the process went very smoothly. He showed me the different option packages and got me something I really liked from a nearby dealer, so I didn't have to settle for something else that might not be what I wanted. I visited several times and he never complained. I felt like he was an advocate for me in the buying process.

DanielFBonal

6 de ago. de 2015

By far the best car buying experience ever! Jim knudsen was awesome, very knowledgeable and patient until i got the best deal possible. The new fusion is amazing... great job ford!

CAStrausser

4 de ago. de 2015

I couldn't have been any happier with my experience with Marco and the World Ford Pensacola team. As a first time buyer I would have to say that it couldn't have been any better anywhere else. Marco was extremely helpful and did everything he could to make me feel welcomed and to make my experience an unforgettable one! Once again, thank you so much for helping me get my Honda Accord Marco :)

MamaHarv

3 de ago. de 2015

Marco Barlow was extremely helpful when we came in to World Ford to trade in our Focus! He made sure the transition from our Focus to our new Fusion was handled quickly and smoothly. Very satisfied with our service at World Ford.

Fatface4814

21 de jul. de 2015

Brian Thomsen is the best car salesman I have ever done business with! He was very attentive to my needs and made it possible for me to purchase the car of my dreams. I will recommend him to everyone I know and hope that he is able to help me with my future purchases!

Gary&Tammy

11 de jul. de 2015

We have purchased two vehicles from World Ford in the past sixteen months. On the first occasion Marco Barlow was available and introduced himself to us. We were amazed at this young mans professionalism during and after the deal. He followed up throughout the year to insure our satisfaction. For the second vehicle there wasn't any doubt where and who we wanted to assist us with our purchase. Marco worked diligently to create a deal that we thought was impossible. We are thankful for the service we have received and in our opinion Marco is a tremendous asset to the World Ford Family. So here we are COMPLETELY SATISFIED CUSTOMERS !!!!

bigtruck

9 de jul. de 2015

Jim K did an awesome job, I'm not very experienced with car buying however he made it very easy and painless, I will return for sure for my next purchase.

bigred

7 de jul. de 2015

Couldn't have gone smoother. Ridiculously competitive price on the truck I bought. First time I've ever felt like I got a fair price on a vehicle purchase! Thanks guys.

JF

30 de jun. de 2015

I have made multiple car purchases over the years and it was a pleasure to give my business to Rick Woods at World Ford in Pensacola Florida. I had been looking for a specific model of F250 for over a year and my quest had lead me to multiple dealerships in the area. I found it shocking, that many salesmen don't have general knowledge about their vehicles and are filled with vagueness. Rick was the first salesman that had extensive vehicle knowledge, especially Ford trucks! He went above and beyond to assist me with my trade-in and made the purchasing process easy, painless and truly enjoyable. He had straight, honest answers with no surprises. Rick has definitely earned my trust and respect. I highly recommend Rick and the World Ford team to anyone looking to purchase a vehicle.

EvelynQ

29 de jun. de 2015

World Ford is a great dealership that provided us with awesome service. The service we received was excellent because everyone was very friendly and the atmosphere was very welcoming. The waiting area was nice and it also had an area for the kids which was awesome. Our sales associate Marco was great, he answered any questions we had before, during and after the purchase. He also provide assistance with showing us how the equipment operated in the new vehicle. Bottom line, he was there when we needed anything. Thank you Marco for great service!!!!!! I definitely recommend anyone in search of a new/used vehicle to take a trip to World Ford because you will be very "HAPPY" and "SATISFIED" when you leave.

Jefwhite

25 de jun. de 2015

World Ford was a very pleasant dealership to deal with. I had 2 different sales associates that were more than willing to go out of their way to help me. Jim and Westly were both helpful and very knowledgable of the F150. They seemed to work together as a team to get me the truck I wanted at a great price. World Ford has the most dealer discounts that I came across. Before making a long drive to Pensacola I called about a truck. Within hours Jim called me back with answers to all my questions. Two days later I made the drive and purchased the truck I saw on the Internet. If not for World Ford's discounts and Jim's willingness to help, I never would have ended up with my 2015 F150 Platinum. Big thanks to World Ford and Jim K. I absolutely love my new truck.

Ed52

25 de jun. de 2015

Jim was extremely helpful in finding the F250 I was looking for. Once he located the truck we were able to workout most the trade online. When it came to talking about the numbers $$$ Jim made it very easy to say, "We have a deal".

beth123

25 de jun. de 2015

Jim was a great help to me when I was looking for a new Ford Focus. He took into consideration everything I was looking for as well as my timeline. He wasn't a pushy salesman which I really appreciated.

aruprup

25 de jun. de 2015

Jim Knudsen was extremely patient in dealing with us. He didn't pester or bug us after we left the lot undecided. When we decided to return, all previous promises were kept and we left the lot satisfied wi th our deal

Sue Miller

25 de jun. de 2015

Jim Knudsen is extremely knowledgeable and patient. He assisted me with all of my questions and there was no pressure. The best car buying experience I have ever had! I would highly recommend Jim to all who are making a purchase at World Ford.

2015escape

25 de jun. de 2015

Jim K did a great job allowing me to compare the Escape S to the Escape SE. Jim is low pressure and very easy to work with.

sweetymay85

25 de jun. de 2015

I decided to trade in my 2012 Ford Fiesta and when I called World Ford one of the CS told me he will look for a salesman for me and then Jim K. called me and scheduled an appointment with him on the very same day. He is very straigtforward, knowledgable and helpful. I drove my new 2015 focus within an hour I was at World ford Pensacola. Thanks to Jim. He is the best salesman I ever dealt with and I will definitely recommend him to anyone I know that wants to buy a new car and will look forward to do more business with him and world ford!

smith2015

22 de jun. de 2015

Marco is an honest & hardworking dealer. World Ford did not have the exact vehicle I was looking for and Marco went out of his way to locate the car I wanted and had it for me the next day! I recommend Marco to anyone looking for a new or used car!

Justin f150

22 de jun. de 2015

I have been a loyal Ford guy for many years and because of their lack of concern for my situation and lack of urgency I am going to start shopping for a different vehicle. If this is what Ford custimer service is coming too then I would rather deal with the competition. Not only did this dealership not call me when they knew what the problem was but they didn't call me when there was an issue getting the parts that I needed. When I went in to talk to the service department, I stood there in front of the person I needed to talk to and he didn't say anything to me for 10+ minutes, no " I'll be right with you" or anything. If you can avoid this dealership and service department, do it.

Couchtater

22 de jun. de 2015

In less that 12 hours from our first conversation, World Ford, (Terry Woods and Marco Barlow) put me in the exact vehicle I was searching for. The deal was very reasonable and the courtesy extended to us was second to none in my past car buying experience. I purchased a Mustang Cobra in 1994 from World (Key) Ford and was treated well then as well. This last experience was the best yet. These guys have the knowledge and desire to put you in the car you want, and the hands on training with the SYNC and other operating systems was fast and thorough. I got everything I was looking for. That means I'll be back next time in the market for one of Ford's fine automobiles. (Best dealership in the south for Mustangs!!)

ericjbabin

22 de jun. de 2015

I traveled from my home in Gulf Shores to World Ford after attempting to deal with a Ford dealer closer to home. That didn't work out well and the experience will be shared on a review of that dealer.World Ford made the process extremely easy. My lovely wife was VERY particular regarding the make, model, color and options she wanted. Brian worked hard and found exactly what we were looking for. I even through in a request for a couple of dealer installed options just prior to taking delivery. Brian was very accommodating. You would expect since there were so few trucks in the region (total of 1) that met our requirements Brian would have been less willing to offer a fair price. Well, he did in fact offer us a great price. They day of delivery we worked with Aaron and the process was very easy and pain free.This is the second F150 we've purchased from World Ford and probably won't be the last.Thank you for making the drive from Gulf Shores worth it.

al

22 de jun. de 2015

Brian is down to earth, honest, and straight forward. Wish a car salesman were like him. He has it figured out. He is the one to see if you need a car

Scottnotaleg

20 de jun. de 2015

Prompt and courteous service. I was greeted by the whole team, Michelle, Rick, dan, tony, jimmy, and johnathan, they were all so friendly, and Karen did a great job taking care of my car. Got a great deal on tires, better than anywhere else. Go to world ford now!

Gunner130

19 de jun. de 2015

My first stop was the ford dealer in Ft Walton beach.... They were terrible. Not friendly, very rushed... And they talked to me like I was less knowledgable then them. I am not an easy person to deal with, but I do my homework before spending large sums of money... Marco instantly made me feel at ease. From the get go he was friendly, easy going, and very helpful. I can't say enough about how good this guy is.. I was in and out in under 2 hours with a trade in... Phenomenal. I got the price I wanted and the vehicle of my dreams... Thank you very much Marco... I personally think you should run Ford Motor Company one day.

Slick oil change

19 de jun. de 2015

Came in to get an oil change and it came with complimentary system check on tires and brakes which I really appreciate. I love my Ford Escape Hybrid and want it running in tip top shape and can always trust World Ford to give her tender loving care. I am a very happy Ford owner and purchase this car at a great price from here a few years ago.

MeechYah

19 de jun. de 2015

Went in to the dealership with a set price out the door and a fairly picky vehicle selection, and JJ made it happen. He worked with management to get us in to the car we wanted for the price we wanted. We were very happy with the deal overall and would go back to him to do business on future vehicles.

mustang 2girl

15 de jun. de 2015

great work and a lot of help with other problems that needed to be fixed. very professional. keep up the good work to all. Thanks

Klondike

12 de jun. de 2015

This was my first service visit to World Ford Pensacola. Since it was my first experience with their Service Department, I was somewhat apprehensive about what to expect. However, Dan Blocker, Senior Service Advisor, set my mind at ease from the beginning and all of my requested service work was handled in a timely and professional manner. I was equally pleased with the courtesy I was shown by the Service Department. The next time my vehicle needs service work, I will return to World Ford Pensacola!

mk26

11 de jun. de 2015

On time appointment and service was completed in less than an hour. It was a good experience and I will continue to have my vehicle serviced at the dealership.

new car

8 de jun. de 2015

It has been a pleasure to deal with Marco Barlow. A very easy to work with gentleman and recommend anyone I can to deal with him.

Aubie

7 de jun. de 2015

Jim Wells is a great salesman. We bought two vehicles from him this weekend. Very down to earth and not pushy. Just a great guy! Adam in financing couldn't have been more nice to us! Lisa Fillingim was very nice and helpful to us, also. I would definitely come back to World Ford!

Gulf Shores B & S

4 de jun. de 2015

My husband and I were in your dealership yesterday and visited with Rick Woods. We were so impressed with his professionalism. At this time we are doing our homework on the future purchase of a Ford F250 or 350. Never have we been so impressed by a salesman. We would definitely recomend your dealership and Rick to our friends.

bost3

4 de jun. de 2015

We needed to buy a second car so we called Marco Barlow and right away he had three offers for us. That very day we went to check it out. He was extremely helpful and went out of his way to serve us- By the next day we had a Chrysler town and country car key in our hands and we are extremely satisfied and grateful for Marco's professional advice, friendly behavior and exceptional service!I will definitely lead people to him if they need help choosing a car.- Bryan Ost

Karla H.

3 de jun. de 2015

World Ford is one of the best dealerships in the Pensacola area. I phoned the manager and told him exactly what I wanted. Within the hour, he had it parked in front of the dealership, ready for me to come and see. The sales, service and finance departments were professional and personable.

Denisears

3 de jun. de 2015

Purchased a used 2015 F250 from Rick. No fault of the dealership my truck is having serious electrical problems. Through this all Rick Woods has returned every single call I have made to the dealership ( even when managers did not on several occasions). Rick even called to see if my husband was okay when he heard he had a small emergency at home. Rick Woods is a stand up guy and I recommend him to anyone purchasing a vehicle.

Doug

3 de jun. de 2015

Starting with Chris the person who greeted me as I entered the service area to Dan Blocker, the advisor. Courteous, respectful and very professional. Dan appeared to be a person who was very cognizant of his duties and thoroughly professional.

Theresa J.C.

2 de jun. de 2015

World Ford has been there providing service for me for the 80,000 plus miles on my car. My experience for each service has given me confidence that my vehicle is maintained in the best possible manner. My latest service advisor was Tony and that service began with a friendly greeting with professional and respectful discussion of the service required. The inspection of the vehicle which was included in the service was then discussed with recommendation regarding the mileage and safety of the braking system. Tony was seated beside me as the issue was discussed which gave me a sense of care and concern without the pressure of time to get the job done. I will look for Tony. And BTW the waiting area is very comfortable with care given to customer comfort by other staff ... a real plus.

Diane

1 de jun. de 2015

Extremely professional staff. We were treated with respect and everyone at the dealership were very helpful. World Ford sold us a new Ford Mustang at a reasonable price and offered us a reasonable price for our trade-in vehicle. The World Ford staff made us feel comfortable an therefore the purchase was an enjoyable experience.

Gary36

1 de jun. de 2015

This car buying experience was easy and enjoyable. The salesman, Jim Knudsen , was very knowledgeable and very personable. Jim did not pressure me and answered all of my questions. When I'm ready to buy a new car Jim k is the salesman I want..

T. Tillman

31 de may. de 2015

Best car buying experience I've ever had! Tim was amazing! He made sure to show me all my options and wasn't pushy just so he could make a sale. After I made my vehicle choice, he worked hard to get me a great deal. I felt like he went above and beyond for me. Tim will definitely put in a great deal of work to earn your business, which is why you should choose him to be your sales consultant. Sidenote: The 2015 Ford Edge awesome!!! I WAS a loyal Nissan customer but I have officially been converted to Team Ford!!!

Jimmy Tillman

31 de may. de 2015

I recently purchased a 2015 mustang from World Ford. This was one of the smoothest transactions I have ever had. Tim was the associate that help me pick my new car. He was honest, polite , and knowledgable. He also sold my wife her new 2015 Ford Edge. Tim is the guy to go to.Steve handled my financing at World Ford, not only did he get me a way low interest rate, but also got my payments lower than what I expected. Overall these two gentlemen were professional and deserve a raise lol

susan J.

28 de may. de 2015

Jim is the car salesman that you aren't afraid to have. His professionalism and awesome personality made my purchasing a car a stress free experience. I have dealt with many dealerships in the past, and am seriously impressed with how world ford has stepped up and become the dealership worthy of my vote for " best of the bay" !! Thank you to all who helped with my purchase of my new Edge!! I am a very happy camper !!

stjoanfl

28 de may. de 2015

This was the second time we have worked with Brian. He is very personable and listens to what your needs are to find just the right vehicle for you, whether they have the vehicle in stock or another dealer has it. He is very knowledgeable when it comes to trucks. The first truck we purchased from him was perfect for our needs, as we RV and it was completely set up for that with the 5th wheel hitch attached and the wiring already done completely. The next vehicle we just bought didn't have the hitch but was RV ready with the wiring dione. For this one he had to call several places to find just the right one for us. He found it and it was there in 2 days.I would give him 5 stars and would enjoy working with him for any vehicle.

2014stx

27 de may. de 2015

I spent several weeks looking on the internet, deciding exactly what I wanted in a truck. When I contacted Jim at World ford, I told him that I was very busy. I told him that in order to sell me a truck he would have to deliver it to Destin at a time of my choosing. Jim & everyone in management were more than happy to work with me to find just the right truck. They did not try to pressure me to buy more truck than I needed. When we agreed on a price, Jim delivered it to me, as asked, on his day off.I will surly go back to them for future purchases.

Reilly360

15 de may. de 2015

Ford fixed my car much faster than I was expecting. I was very pleased with the speediness and friendliness of the job. Thanks Tony!

Emma

6 de may. de 2015

My husband and I were just going to look around at the Explorers due to we don't really like car shopping. Once we got to talking to Marco and he made us feel comfortable, my husband decided to go ahead and purchase the Explorer. Which I had no idea he was going to do because he had told me we were only going to look around. Marco was very professional, kind, courteous, knowledgeable, and understanding of our needs. He explained all the paperwork and the basics of the awesome electronics in the vehicle. I am really enjoying my Explorer. Marco is a great salesman, not pushy at all. Our buying experience at World Ford was a smooth one. We will definitely recommend World Ford rand Marco. Thank you Marco!

jordanmoody2013

4 de may. de 2015

I honestly can say Marco Barlow was a truly amazing sales man. We were looking to purchase a new family car with our trade in, but honestly did not know were to start or where to look. Not only did he explain the process and steps towards purchasing a new vehicle he took the time to help show us options in our price range. He had patience with us and my daughter (who is 5 months) in loading and unloading my child car seat for each car we tried. After purchasing our 2015 ford fusion he took the time to set up my sync for our vehicle and helped transfer everything from the old vehicle to the new one. I can honestly say if you are looking for someone to help you find a vehicle and want someone who will listen to you and understand what your looking for ask for Marco!

SusanAdel

23 de abr. de 2015

Robert and I came in to see about trading our 2013 Focus. We had enough trouble with the Focus that we were considering a Mazda 6. When I test drove the Fusion I really liked the feel of the car. We were looking for more room and the Fusion had just the feel and space. When the negotiations started I was concerned that price might not end up in our favor. Robert and I are happy with the Fusion and I don't regret not going to see and test drive the Mazda 6. Thank you Marco!

Satisfied customer

22 de abr. de 2015

This was our 2nd experience purchasing a new truck. Our 1st experience was with Dean, who did an outstanding job selling us our 1st truck. Recently we decided to trade in our truck for a newer model, and Dean referred us to Marco. Again, we were very pleased with the service that Marco provided us. He made our buying experience a smooth one, was very knowledgeable, and not a pushy salesman. He made sure we knew everything about the truck we purchased. I had to bring the truck back to get running boards put on, and Marco met me in the lobby to make sure I was happy with our new truck. Overall, we are very pleased with the customer service from World Ford, and would be happy to recommend them.

happy f150 family

1 de abr. de 2015

MY HUSBAND HAD SEVERAL CONVERSATIONS WITH JIM K AFTER TEST DRIVING A F150 FOR ABOUT A WEEK WHILE WE WERE ALSO LOOKING AT OTHER TRUCKS. MY HUSBAND REALLY LIKED JIM K AND EVEN THOUGH I FOUND HIM SEVERAL EXCELLENT DEALS [MOSTLY FROM INDIVIDUALS] MY HUSBAND KEPT IN ALMOST DAILY TOUCH WITH JIM K. HE REALLY LIKED JIMS LAID BACK STYLE AND THAT HE DIDN'T USE HIGH PRESSURE TACTICS THAT YOU NORMALLY EXPERIENCE WHEN AT A DEALERSHIP. SO I'M SO HAPPY TO SAY THAT MY HUSBAND LOVES HIS NEW F150 AND I'M SURE MY HUSBAND GAVE JIM K A FEW GRAY HAIRS BUT JIM K HUNG IN THERE UNTIL HE GOT MY HUSBAND THE DEAL THAT MADE HIM LEAVE THERE A HAPPY MAN. SO MY THANKS TO YOU JIM K FOR MAKING JR SO HAPPY. WE ARE LOOKING FORWARD TO COMING TO THE CLASS ABOUT USING THE NEW TECHNOLOGY [WE'RE DINOSAURS] THAT THE F150 HAS AND WE FEEL THAT IF THE REST OF THE FOLKS AT WORLD FORD TREAT US IN THE FUTURE AS WELL AS JIM K HAS DURING THIS PROCESS THEN WE WILL CERTAINLY BE HAPPY TO TELL OTHERS ABOUT BUYING FROM WORLD FORD!! THANKS AGAIN,THE BENGTSONS

Tom

31 de mar. de 2015

Mighty fine service and a great advisor. Very good appearance of the plant and all persons I came in contact with. I'll be back with my other car.

Heather

30 de mar. de 2015

Brandy and the guys at the service center were so friendly and got my car fixed in one day. They made the whole experience effortless and cared for me and my needs.

2015 ford f250 xl

30 de mar. de 2015

Would like to thank Jim K. And world ford for getting me into my new ford f250. As my new ford is my business without it I couldn't make a living. Jim and the staff at world ford took care of me and got me in and out and back to work.will definitely telly customers to come see Jim and world ford for there new car needs. Thanks again guys !!!!

Gaynell Duke

27 de mar. de 2015

Dan Blocker was very polite and knowledgeable.Work was done in less time than actually quoted. It was a factory recall and was taken care of free of charge. Waiting area was verypleasant and comfortable. Quiet pleased.

Edge

25 de mar. de 2015

Jim Knudson "K" was professional, polite and knowledgeable about the vehicle. NO HIGH PRESSURE sales tactics from "K". He took his time answering our questions and if he didn't know the answer offhand he went and found the answer instead of guessing or making up some sales pitch. I highly recommend "K" and will use him again in the future! Dean also followed up with us in regards to the Sync features of the truck as we ran out of time at the dealership, excellent customer service.

scott

25 de mar. de 2015

Rick was great, first time buying a Ford. Would highly recommend this dealer. They worked with with me and I know I got a great deal. Anyone looking at buying a car needs to use World Ford.

sroy

25 de mar. de 2015

My wife and I, recently bought a 2015 Ford Fusion SE from your dealership. Working with Jim Knudsen was a great experience. Key to me was his professional approach, especially when compared to some other dealerships. He was straight forward with price, knowledgeable with car features and combination of features we wanted. Overall we are very satisfied with World of Ford of Pensacola.

Sarreenah

17 de mar. de 2015

Ridge was great. He had a great sense of humor and made the experience, which is normally a drag, a fun and great experience. He was very helpful and worked with me to make sure I got a safe, reliable car that I loved. Everyone was great and helpful and nice! Thank you so much!

patsfan

14 de mar. de 2015

My wife and myself have been looking for a truck off and on for over 6 months and while most salespeople and dealerships would lose patience about not being able to complete a deal jim and world ford never did. After the wait jim and steve were able to get us in the truck we wanted for a price that we thought was extremely fair when it is time for my wife to get a new vehicle we will be visiting jim and world ford again.

mom2asb

10 de mar. de 2015

My husband and I were in Pensacola for a seminar my husband had to take for work. We decided to bring our camper and stay at Fort Pickens. While driving into town over the bridge, we heard a sound in the engine of our 2000 F250 and knew it wouldn't be good. Thankfully we were able to get off the bridge and pull into the welcome center. My husband, who fixes all our cars, popped the hood. He quickly realized the problem, somehow a spark plug had blown out of the motor... not a good thing! He didn't know what to do... I looked up the Ford dealer in Pensacola and asked if we could make it. He said we could, so on the way we went, very loudly!! We walked in and went to the service department. The man there said that it would be very costly and suggested a repair shop across the street, we needed it done that day. As we were walking out, I asked the receptionist if we could talk to someone about buying a truck.My husband was dreading this, because he said that we were going to get reamed!! They had us, and we had no room for negotiation. Here's where my day turned around! Marco Barlow was our salesman, we told him about our dilemma. We needed something that would pull a 6000 pound airstream, and we wanted a good deal! He immediately went right to work, explaining all our options, what would work and what wouldn't. He came up with the PERFECT truck at an unbelievable price! He took our truck and had it appraised, we knew we wouldn't get that much, but with all the incentives it was very doable for us!! But that is NOT where it ended with Marco... we needed to have our braking system put into the new truck and also the hitch. While we were in with the finance guy,( Scott who also was AMAZING!!!), Marco called around to people he knew that would be able to help us get that installed. Not only did Mike Ryans accessories install it cleanly, they were able to locate and order a part that we needed to pull the camper. The whole experience was EXCEPTIONAL!!! No stupid games, just a great truck at a great price! Thank you Marco for one of the best truck buying experiences EVER! Seriously if anyone needs a vehicle, go to World Ford Pensacola!!

Norman

5 de mar. de 2015

When I arrived for the service and entered the service advisors office Dan 'the man' Blocker was there to welcome me. He immediately got on with starting the paperwork and getting the car in for service. As a matter of fact he pointed out that there was a notice from Ford to replace a sensor which I was unaware of. So in all honesty I have to say that Dan is good at what he does. Except he said he doesn't have the authority to get doughnuts for the waiting room. That being said I'll be back.Norman

james

25 de feb. de 2015

We got passed off from Jim to Keith it was a little crazy but in the end everything worked out., There were several issues with the vehicle but they were able to fix all of them so we are happy.

tamikruggel

25 de feb. de 2015

had the opportunity to return to a different Ford dealership where I leased a car before, however, my husband had had such a great experience with World Ford Pensacola (especially with sales person Rick Woods) that he wanted to give them/him a shot for my new car leasing, since the lease was up on the previous vehicle. From the moment I stepped on the lot and met Rick, I was impressed. Everyone was so very nice and patient. I didn't ever feel the stressful sales pitch. Rick was there to make sure we got the deal that WE were happy with. He went out of his way to make certain my experience was good. He definitely exceeding my expectations. After my purchase, Dean (customer service) was fabulous....spending time with us to make sure we got familiar with everything our new car could do. He was friendly and patient, always making sure we were satisfied. Once this lease ends, I will definitely be going back to World Ford Pensacola (and Rick Woods!)

RCox

24 de feb. de 2015

I had been driving a 10-year-old car that was on its last leg. The car was purchased by my parents as a high school graduation present. I am an active young professional in the community, and my hunk of junk car was starting to get embarrassing... and unsafe. It was time to make my first car purchase. I was nervous. Had no idea what to expect. I walked into the dealership and was immediately greeted by Lisa. I told her exactly what I needed. She and her manager, Bob Smith, didn't try to wheel and deal with me. They made me feel completely comfortable like I was part of the family. They came through with the exact car I needed at the price I needed. I would absolutely recommend them to friends and family for their car-buying needs!

rv hauler

22 de feb. de 2015

Louis was very helpful and knowledgeable about the service being performed on my vehicle. The work was completed in less time than the recall had said was required. Thank you Louis and the World Ford team.

CCORYED

21 de feb. de 2015

Thank you Jonathan for providing excellent customer service. You kept giving me a status on what the mechanics where working on and how long I would have to wait on my vehicle. That is very important when you are just sitting in the waiting room and not having a clue of how long you are going to be sitting there. THANK YOU!

salliefranz

16 de feb. de 2015

As a single mom, although I was initially intimidated and anxious about buying a first car for my daughter by myself, I couldn't have had a better experience with Lisa Fillingim. I had done my research and homework prior to stepping onto the Ford lot so everything Lisa shared with me was right on point. I was comfortable and confident from the first time Lisa reached out to me after I made an inquiry at the dealership. I was prepared for a tough, monotonous negotiation but there was absolutely no haggling because they came in reasonably under the Kelly Blue Book price. I never once felt taken advantage of or embarrassed in front of my daughter. This was most definitely the best experience I have had in obtaining a new used car which is important to me since I want to model positive experiences for my daughter to emulate as she matures.The entire staff was friendly but Lisa especially helped us out. Not having another licensed driver to get our Ford Taurus home, Lisa took her own time to get our car home to Gulf Breeze. That was 1 hour of her own time she generously donated to us after the sale was complete. I have already asked for Lisa to keep an eye out for a car for me! I will, without reservation, do business withe Pensacola FORD again and I am really looking forward to working with Lisa Fillingim again! She has called to check on us to make sure we are still having a great experience with our FORD...AND WE ARE!!!!

EricinGB

12 de feb. de 2015

Thanks for a good, quick first service on my new Explorer. The boys really loved the Mustang show, food & shopping in the parts department; and free balloons. It was a fun morning, and I've never said THAT about a car service shop before.

signal012

11 de feb. de 2015

Omar helped me find Just the Right Truck. He spent several days and even more hours pouring over features and options until we found the perfect truck. With Bob's help we agreed on a price that I simply couldn't pass up. This is my third vehicle from World Ford and each time I've been impressed by the no-pressure sales but this time I was especially impressed by Omar's integrity and straightforward approach to selling. He went above and beyond to find my truck and at a price we could both feel good about. Thank you, Omar and Bob, for all your help and good conversations.

Toddlinam

7 de feb. de 2015

I always take my Fords to World Ford. Top notch technicians, great service agents and a clean, peaceful dealership. I have a great appreciation for a dealership that goes that extra step to make customers feel special. Thanks Louis, for giving me Peace of Mind, when I need my truck serviced.

damessenger

3 de feb. de 2015

We had a very pleasant buying experience with World Ford thanks mostly to Jim Knudsen. He was very helpful to us in finding just the vehicle we were looking to buy. He also was willing to show us how to operate the advanced functions of the 2015 Explorer we were interested in even though at first it didn't look like we would be buying from World Ford. His attention to detail, friendly manner, and ability to understand our situation helped him to meet our needs. Thanks for a job well done! Even though we only visited two dealers during our search, we contacted and bargained with 5 separate dealers before we decided to buy from World Ford.

Travty

3 de feb. de 2015

My overall experience at the dealership was very positive. They even tried to accommodate my right time frame for purchase. I came in on a Friday at 9:30 and walked out with the vehicle by 12:30. The car was priced to sell and the employees (especially Jacob and bob) were more than accommodating.

Nathan

2 de feb. de 2015

I asked them to look at my transmission because it was making funny noises and to my surprise they actually did! They couldn't identify the problem so they contacted the ford engineers and after a couple tries they fixed it. They gave me a free rental while the work was done and kept me informed of the progress. Normally a dealer won't do something like that so I was very happy with the results!!

StephanieC

2 de feb. de 2015

Everyone wants to get as much as possible, for a little as possible. I came in with a budget, and a pretty clear view of what I wanted in my vehicle. Is been working with Marco for a while on an affordable, late model Explorer. Marco spent his entire afternoon on a Saturday working up figures and finally got me out the door...in an Explorer...with more than I had asked for at a price that would quantify a much lesser vehicle. I was able to get a lot more for my trade-in than anticipated as well, which helped with the bottom line. I left feeling as though I had stolen my new car! It was truly a great experience!!! I'd definitely buy another car from Marco in the future.

CPB001

29 de ene. de 2015

My salesperson Marco Barlow provided me with exceptional service prior to and after the purchase of my truck. The customer service has exceeded what i would expect. I really enjoyed the whole process. Dean did an awesome job explaining and walking me through the technology package that came with my new truck. Thanks for the great service. CB

anjel401

29 de ene. de 2015

Had been thinking about a new care for about 6 months, looked at many many different dealerships, stopped into world ford and found exactly what I was looking for at the right price!! Spencer was awesome....no high pressure to buy. And Jeff worked magic on getting me approved!! Returned the next day to drop off some paperwork needed and had an even more pleasant surprise when I was approved at an even better interest rate!!I cant say enough good things about these guys!! Best dealership in Pensacola by far!! Thank you Spencer, Jeff and Jacob!! :)

jas101

28 de ene. de 2015

Didn't have to deal with high pressure sales tactics and felt that i was getting a fair deal. I am pleased with the purchase and would recommend this dealership to anyone in the future.

shoe0011

26 de ene. de 2015

We came to sell our car when done we in turn was looking for a new one. We live in Mobile so while in Pensacola we wanted to see what they had. Went to World Ford and met Omar. He is a very nice and up front sales person which I found very refreshing. Buying and selling cars are not rocket science and was very pleased when Omar did not make like a calculus test. He is also an American Vet who serviced our country which I greatly appreciated. Please go and see Omar at World Ford I promise you will have great service.

Heather

21 de ene. de 2015

Ridge walked me thru the buying process of my 2012 Ford Fusion. He was amazing. The process was a little lengthy but he took the time out to keep my son occupied while I finalized the deal. Everyone at World Ford were really friendly.

Jjohnson5290

14 de ene. de 2015

Brian did a wonderful job when I purchased a used 2011 Ford Fusion. He found a car that fit my needs and my budget. He is honest and friendly! Since purchase I have already used the dealerships service department and Brandy is amazing, great smile and she got my car in and out!Thanks Guys!

lindburg7

12 de ene. de 2015

definitely stop in and check out their line up of vehicles, no pressure and very friendly service. there was a slight mishap when removing the price sticker and now a worry in the work they will fix the problem, great deals

perkdog65

12 de ene. de 2015

Very pleased with my experience at the dealership when purchasing my new vehicle. All folks were very friendly and helpful. We reached a mutual agreement during the negotiating process pretty quickly and wrapped up the whole deal in record time. Thanks Jim and Jake.

chastity

5 de ene. de 2015

Excellent experience with a great price! Employees treated me and my husband like family and we left happy in our new truck! Definitely would recommend World Ford in Pensacola to anyone!

Peggy

5 de ene. de 2015

I have used this dealership for all routine service since moving to the Pensacola area and have not been disappointed. The staff is always professional and prompt. When it's time to buy my next car, I will definitely start at World Ford.

Cam

4 de ene. de 2015

I was extremely happy with the staff and atmosphere at World Ford Pensacola. Keith was exceptional throughout the buying process. When I walked into the dealership, I was very nervous, having heard the stereotypical anecdotes related to used car sales. I was both pleasantly surprised and relieved by how I was treated from start to finish. I am excited and proud to have purchased my first car with the help of those who work at World Ford Pensacola.

Crichmondoat

3 de ene. de 2015

Had a quick diagnostic issue which was handled quickly and professionally. Very friendly staff. Would highly recommend to anyone with a Ford in the pensacola area.

winterschild71

2 de ene. de 2015

I had recently been involved in an accident earlier in December. I owned a Honda Fit, in which I liked up until then. After that I could not see getting back into a small car. I came into the dealership met with Scott and explained my experience to him. He immediately took me under his wing and helped me evaluate all of the vehicles that fit into the category of my comfort level. I was not sure at first, he told me no pressure just take my time. I told him I would be back. It was like two weeks later, I brought my husband in and met with Scott and Jim his associate and bought the Ford Escape. I absolutely LOVE it. But what I love even more is how I was treated from the moment I walked in the door. Excellent service from start to finish!!! Thank you!!!Lisa & William Noon

kwdleo

1 de ene. de 2015

Took less than the estimated hour to complete oil change along with multi-point inspection. Was advised battery was not charging completely and advised a new one was in order though I declined purchase at this time. The fact they found something on the inspection ensures their thoroughness. Clean, comfortable waiting area with two televisions, coffee and vending machines made the wait pleasant.

WLS

31 de dic. de 2014

This gentleman and professional was able to have my headlights aligned.Great man, great service from him and World Ford.W. L. StaffordPensacola, FL

Mustang Sally

28 de dic. de 2014

The experience with the employees at this dealership was and continues to be a most enjoyable transaction. Top notch!! The attitude, the care, the ease of communication, was entirely professional and all were factors incremental in the decision-making process. My only concern is that Ford's website "SYNC Services" was down when I bought the car a couple of days ago and remains unavailable. ("Problem connecting to the server").

baybluff

16 de dic. de 2014

We have not purchased a car locally for over twenty years but we decided to visit World Ford. From the time we stepped on the lot, Marco Barlow met us and provided us with excellent service.When we checked out, Jake Whitmore, took us through the process and again with excellent service. Both representatives of World Ford were always professional, polite and never used any form of pressure to close the deal. We were very pleased with out experience at World Ford of Pensacola.

glenn4usa

16 de dic. de 2014

From the Niceville area and I am not impress with the 2 FORD Service centers located near me -- Gary Smith Fort Walton and Hub City. Because of World Ford Pensacola online reviews I took a chance and drove the distance. Received great service and the turn around time was fantastic.Louis Zanders is very courteous and professional, he knows customer service.Thank you.

skipfeese

15 de dic. de 2014

Jim is the best sales person I have ever worked with. I presented my offer on a new car and he professionally showed me errors in my numbers. He presented his offer with no pressure. World Ford presented an offer on my trade that was beyond reasonable. This is a professional company that no one should be afraid to do business with.

jules02

15 de dic. de 2014

Being a new Penscaolaean, I've been told that your service department was horrible, but Dan Blocker was phenominial and changed my perception. Thank you

nikkijjohnson

13 de dic. de 2014

The Sunday after Thanksgiving, I was driving my 2001 Saturn back from AL and put a rod through the block, SO it was time to look into getting a new car. I looked on Auto Trader and saw a couple of Certified Pre-Owned vehicles I was interested in, so I made an appt at World Ford. In previous car buying experiences, I had been shown things like the "lighted makeup mirror" because I am a female, or I've had a salesman try to force feed me what he though I wanted/needed. What a pleasant, refreshing change it was to deal with Keith Rodgers at World Ford! He was absolutely wonderful; very low key, helpful and informative. I test drove the two vehicles I had been interested in, made my choice and we were done the same evening. Thank you so much, Keith, for making this a pleasant experience rather than a dreaded chore! Also, thanks to "Gator" in finance who helped move the car buying process along smoothly! You guys are awesome and I would definitely recommend World Ford and these two gentlemen in particular to anyone needing/wanting to buy a Certified Pre-Owned vehicle! You guys rock!

mbilbrey

12 de dic. de 2014

The service provided from start to finish was OUTSTANDING. Special THANK YOU to Jason McDonald for going above and beyond the call of duty. World Ford sold me on many aspects...Customer Service, family approach, no hassle and actually took concern to what I needed in a vehicle. The deal was quick and enjoyable, not like any other experience I have had in a dealership. I will gladly recommend Jason and World Ford to any and all of my friends, family and co workers who are in the market for a new or used vehicle. Thank you World Ford-Pensacola

douge09

12 de dic. de 2014

I've been looking for a good deal on a decent used full size pickup for months now. I found one a great deal on the World Ford website so I came in to look at it. Marco showed me the truck and we took it for a test drive. It was my first time financing a vehicle so at first I was hesitant. Marco and the rest of the sales team all worked together to give me the best deal on an already incredible offer. I can easily say that this was a very enjoyable experience and I really can't say enough good things about the entire sales staff that helped me out.

kate.draughn

11 de dic. de 2014

Traded in my old one for a newer one. We reached an agreement on price and value quickly and closed the deal painlessly. Not your usual experience at a dealership. No problems and I highly recommend this dealership. Thank you World Ford!!!!

daren.k.harris

11 de dic. de 2014

Jim went out of his way to get us what we were needed and was super helpful even after deal was done. Excellent follow up service.

sandy.n.morris

8 de dic. de 2014

I was very impressed with Keith Rodgers and the excellent service I received. Keith was very informative and made my first buying experience smooth. I would recommend everyone to visit World Ford.

cleomonique

7 de dic. de 2014

We came at night to look at 2 used expeditions. Brian was very friendly, and let us take the expedition over night to test drive. We had to wait a few days to wait on the bank, and Brian said it was okay to keep the car to test drive, no pressure at all. Great experience over all.

DaleSmith01

6 de dic. de 2014

Brian Thomsen was a big help with the recent purchase of my 2014 Ford Edge. He was friendly and professional. He made the experience a pleasant one and I love my new car! I would recommend Brian to anyone interested in purchasing a new car. DS

Mombliss

6 de dic. de 2014

Very friendly and helpful staff. Brian was very knowledgable and pointed me toward the car I really wanted with a great price! Dean really helped me out one on one with the electronics and Steve (Eli Manning) was helpful with the warranties. I especially enjoyed the new car class! Thanks to all at world Ford!

Denise Enfinger

6 de dic. de 2014

I want you to know this is my third "Ford" product purchased. With that said, I've never had any better experience than I did this purchase. Brian was very helpful, explained things thoroughly and kept his word every step of the way( which is worth a ton of gold to me). Which by the way beats your service department by a long shot. They could use a lot of help in their department. Brian was awesome. Pleasant to deal with.

coopone

5 de dic. de 2014

World ford was a great choice for my wife and I. Brian was awesome during the whole process, kept me totally informed and took the time to answer all of my questions. He even followed up a few days after my purchase. I will definitely recommend and be back for our next vehicle. Thanks Brian!

acscoatingsinc

5 de dic. de 2014

Our salesman, Rick Woods, followed through with everything he promised before and after the deal. He was very helpful with the information I needed to help me decide if the Ford Transit was a good fit for my crew.In the future, I will definitely consult with World Ford for my vehicle needs and would recommend Rick Woods as a reliable salesman.Jimbo SkipperPresident of ACS Coatings, Inc.Cantonment, FL

NJohns

5 de dic. de 2014

I purchased a 2015 Explorer and I absolutely love it. Aaron was extremely helpful and very patient! He understood that I was on a time crunch and he had me in my new Explorer within the hour. Thanks for all your help.

Still Amazed

3 de dic. de 2014

Just purchased a pre-owned BMW from Lisa at World Ford and was impressed beyond words. The entire staff was attentive, courteous, and very welcoming. Lisa, my salesperson, has an incredible personality and was extremely efficient with the entire transaction. The car I purchased was exactly as advertised and the internet price was already discounted well below retail. I was given a very fair value for my trade-in (the first time). And the finance manager blew away the best rate my credit union was offering. I have purchased over 20 cars in my life, and this ranks as the best experience ever. Thank you, Lisa and World Ford!

beach guy Al

3 de dic. de 2014

Based on past experience and what I thought was going to be a dreadful day, I had the opportunity to meet Steve Robertson to discuss the purchase of a 2014 F150 truck. Steve worked with me through every aspect of the sale, from the initial paperwork to the installation of the license plate. His knowledge of the product and willingness to listen to my concerns made this sale happen. I have never dealt with a salesman like Steve Robertson. He offered several ideas about how to make this deal work when it looked like it was not going to. If you want to deal with an understanding, knowledgable and helpful salesman, see Steve Robertson, Internet Manager.

lucas_alexander

1 de dic. de 2014

Marco is an amazing caring employee that wants to help you in any way he can!! He went out of his way to explain all of the choices and options I had. He was very patient with everything!!

killerpunkqueen

1 de dic. de 2014

Brian Thomsen is the best salesman to deal with. He was very friendly and helpful. And made the whole experience fun! Definitely a great experience!

Bri.S.M

1 de dic. de 2014

Looking for a reliable vehicle can be challenging and stressful. Marco will change that for you. He is very helpful and knowledgable about what I was looking for. He sales new Fords and preowned brands as well. He also offers great prices and selections. I could not have ask for better service. Ask for Marco when you walk through the door. You won't be disappointed.

WM Casler

27 de nov. de 2014

Jim was very helpful in my search for a new off-road capable P/U truck. Very easy to deal with and knowledgable. Although I didn't end up purchasing at World Ford, I would highly recommend Jim to anyone shopping for a new vehicle.

curtis.preziuso

23 de nov. de 2014

I went into buy a new F150. Great service and Troy was able to answer all of my questions. I would defiantly recommend World Ford and Troy to anyone looking for a new Ford.

ibanez9120

23 de nov. de 2014

Marco Barlow has the best customer service I have received to this very day. With a kind compassionate service that let me know that not only was I getting great deals, I'm getting what I needed not just what I wanted. Every time I go to a dealer I have always felt like I was talking to a salesman. With Marco, it was like talking to a best friend. With an ability to make me smile on a sour day. This is the stature of a man who you ask to be your best man at your wedding. Lol And drive your bride home in the car he custom picked for you and her on this monumental occasion. Marco Barlow, the best man for your occasion

bmtj3177

23 de nov. de 2014

We just bought a 2014 F-150. Stuart "Bronco Welch was our salesperson. He did an outstanding job--very thorough, professional and extremely knowledgeable about the Ford products. Super friendly and easy to deal with. Scot White the F & I manager was easy to work with and did his best to not waste our time with all the paperwork. I would totally recommend shopping World Ford for your automobile needsBrian L Jordan

Panton

22 de nov. de 2014

Purchased a new 2014 F-150. The facilites were outstanding. Found all persons I came in contact with were extremely friendly, yet highly professional. Mr Aaron Babb, my sales person, was professional, friendly and extremely knowlegeable of the F-150. It was enjoyable to see a person who enjoyed his work. Scott White and Jake Whitmore were very helpful regarding financing etc.It was an enjoyable experience working with these Professionals

CAPTAINJAMES3625

21 de nov. de 2014

I was real hard for Aaron to satisfy. But he spent three days making sure that he got it right and me happy. Thanks for your help and time.

sweetlild

21 de nov. de 2014

Thank you to Marco not just for customer service but also for product knowledge. From my previous experience, salesmen do not always have both assets. I came into the dealership with an idea of the options and features but not the vehicle that would best suit my needs. Marco listened and was able to match my perfect car with my needs and wants. When the time comes, I will return for my future car needs.

loufranken

20 de nov. de 2014

Working with Jim was a gratifying experience. He knows the cars and listens to the customers wants and needs. My wife and I had different concerns in what we wanted and needed and he addressed both of our concerns/issues with knowledge and experience of the vehicles in question. Jim is a impressive and dealt with us fairly. He showed true Customer Service experience which can be hard to find nowadays. His attitude and attention to detail was great. He provided numerous vehicles via the internet meeting the requirements we provided. Once reviewed we let him know the ones we liked, scheduled an appointment and he and the vehicles were there and ready. Nice change for what I had been through in previous purchases at other dealers. He's an asset for World Ford. I will recommend Jim and World Ford sales team to friends and relatives.

kingairace

19 de nov. de 2014

I recently purchased a 2014 F150 from World Ford . The salesman was Marco Barlow. The Lariat was chock full of innovations and Marco took the time to show me how each item functioned. Marco is a no pressure salesman who patiently waits for any questions you might have. He is a very knowledgable young man with a great personality.I have bought my last 2 F-150's at World Ford and will more than likely purchase my next one also. Kudos to all the staff at World Ford.

EricinGB

17 de nov. de 2014

Thank you Brian Thomsen and world Ford for a great experience buying my new Explorer. I shopped for months and drove dozens of new and used cars. The deal was easy and priced right. I have already driven my new car across the state with peace of mind. Recommended if you are in the market to buy a new Ford.

cmp6768

12 de nov. de 2014

I usually dread going to look at vehicles on lots because most are very pushy. I showed up early to look at an Explorer. I didn't have an appointment, but Omar Rodriguez came right out and helped me look at the Explorers I had researched. He was very helpful and knowledgeable of the cars on the lot. he provided excellent customer service. He went beyond most to make us comfortable and considerate of our time. We bought a nice new 2015 Explorer. Would go to him for my next purchase as well.Even though I have gotten pre-approved through my credit union, Scott White asked if I wanted him to try to bet my rate and I said sure. He was able to do it twice even though my credit union countered. I had been with them for 30 years. It would have been easier for him to just get a check from me, but he gave excellent extra effort to help get me a lower rate. Very friendly and helpful.****Great overall experience****

dongiberson

12 de nov. de 2014

I have a Ford Taurus with over 100,000 miles. I do not have a lot of money and must find a way to keep car going. My engine light kept going off. After replacing a required vacuum hose, a day later the light came on again. It turns out I also need the idiler valve replaced. I was upset and could not understand how this could be. Mr. Loper replaced it for free, and as it turns out--the engine light has stayed off-they were right. He even helped me get my windshield wiper going. I now feel bad as they were right all along and did not have to extend their kindness to me as they did. I am a poor man, and I now owe World Ford for helping me make a living. Their collision center also went out of the way to help me replace my drivers side rear view mirror. They were beyond professional, and their mechanic explained everything to me and even proved what was wrong. Don't go to a side mechanic, go to the professionals. It was the best service from an auto dealer I have ever had in all my years. They respond, they follow up and they actually really care and will go so far out of the way to ensure your satisfaction, you will almost feel guilty as they are so kind. You will walk away from the experience vowing to never go to another place again. I work out of town a lot, and the experience with Mr. Loper and his staff has made so much of an impression, that I will now pay to have car towed out of state to his service department just to receive his service !!!

bd22

11 de nov. de 2014

Troy & Bob provided outstanding customer service, were very personable, and made the overall experience at the dealership a memorable one. I am definitely forever grateful to have a great quality car. Thanks a million!

jjhorten1

10 de nov. de 2014

Rick is the best salesman I have encountered in a long time he is very conscientious, and extremely helpful and knowledgeable and his ability to answer any question I had was extremely impressive. He was very patient in helping us and worked with us for hours to make sure we got exactly what we wanted making our vehicle buying decisions very easy and stress free. We have had bad experiences twice in the past at this dealerships and was looking to try another Ford dealership but after working with Rick I will without a doubt use him for our future car buying needs and will happily refer family and friends to Rick knowing they will be taken care of with the same level of professionalism we received. If this dealership keeps hiring people like this they will be very smart.

smammarelli

10 de nov. de 2014

Rick is a very conscientious, helpful salesman. He was very knowledgeable and patient in helping us make our vehicle buying decisions. I will without a doubt contact Rick for our future car buying needs and happily refer family and friends to Rick knowing they will be taken care of with the same level of warm professionalism we received.

davidlees

9 de nov. de 2014

World Ford Pensacola has provided the routine service on my "08 F 150 since I purchased it. Brandy Wells has been my service advisor and she has done an superb job. She always greets me with a smile and makes me truly welcome at the dealership. Other dealerships should take a lesson from her on customer service.David Schwartz

Mumstead85

9 de nov. de 2014

Marco, Scott and bob made our experience a delightful one! They were very helpful, caring and made buying our truck an amazing experience! We highly recommend World Ford for your next vehicle purchase because they treat you like family! Thanks guys for making our truck buying a pleasure!

jeremy.andrews.1848

7 de nov. de 2014

I'm in Pensacola on vacation and started having a SYNC issue(Mind you I pretty much need this to work my phone and everything since I'm in a wheelchair and drive with hand controls) And not having anywhere else to turn to being 12 hours from home I turned to SYNC Specialist Dean Allerheiligen and World Ford,they had me fixed and on my way in no time! And the whole time I was there they made me feel right at home! So if your looking for a new vehicle I highly recommend Dean and World Ford for your next new vehicle!

chriserinandaddison

7 de nov. de 2014

We purchased a certified pre owned Ford from Troy Mann. Low pressure, knowledgeable, and friendly service. I am happy with our purchase and would come here again.

craig.swanson78

7 de nov. de 2014

I'm a loyal Ford customer who will only get my vehicles serviced at World Ford with Brandy Wells for her outstanding customer service. I asked her to recommend as salesman whom was honest, straight to the point and a man that I could trust my family with since just having a brand new son. Without hesitation she introduced me to Spencer Lane who was willing to do whatever he could to help me in my difficult situation. Because of the growing family I needed a bigger SUV but was not in the best financial position. With Bob Smith's assistance Spencer was able to get me into a new, bigger SUV and in a tremendously better situation where my wife could not have been happier! I was so impressed by Spencer's character and willingness to never stop until the deal was done and my wife and I were extremely pleased that I not only purchase one new vehicle but two! We are so grateful that Spencer never gave up and even though it took two days to get both deals done, the end result was well worth it! If anyone is looking to purchase a new vehicle I would only suggest and recommend Spencer Lane and his team to get it done! Thanks again Spencer and Bob we had a great time!Craig L. Swanson

R. Cogswell

6 de nov. de 2014

Having purchased a good used trade in car from Troy Mann and MarcoBarlow, I noticed that the drivers' door lock would not work with thekey, only the push button lock function on the key.Troy set it up for me to call and drop the car off at World Ford at atime convenient to me to have the lock fixed.I was very pleasantly surprised when I picked the car up a short time later.Not only had they corrected the lock operation, they also furnished,cut, and had programmed a new factory model specific key with smartchip in it for the car.All push button and theft protection features were included and workcorrectly with the new key they supplied.The car had only been traded in with one key, and that was what I hadpurchased it with.This is truly after point of sale service above and beyond what isrequired or friendly.It is Fantastic Service.Thank You Troy and Marco.In my opinion, you cannot go wrong with these two guys.Go talk to them next time you even think about buying a car.

mcobb68

6 de nov. de 2014

My hats off to Victor Cross for the outstanding help that he gave me during my search for a new vehicle. He was always friendly, helpful, very professional and never pushy. Victor's prompt response to my calls and text puts him a step above all other salesman. He has certainly earned my future business and any that I can refer to him.

martinarm86

4 de nov. de 2014

I had my hopes set on a brand new 2015 Escape Titanium before I walked through the doors. I had one previously so I knew the options and pricing I could afford. Marco greeted me and talked with me about my wish list and we nearly had everything checked off except for the color! I was apprehensive because I was making the deal by myself, but Jason M. and Marco worked out a super sweet deal where I felt comfortable with the numbers and it MORE than made up for the color. The color is still pretty anyway ;) I would reccommend this dealer and the services that the gentleman there provided for my car leasing experience!

CatherineWilker

3 de nov. de 2014

I had a wonderful experience, with this company. All the sales people that I came into contact with were polite and helpful. I couldn't have had a better salesman. Aaron took the time to make sure I knew what I was getting and helped me get the best car. Overall I recommend this company to all my family and friends.

mark.kerr.3956

3 de nov. de 2014

Jim listened to our needs and provided good information to help us make our decision. He showed a genuine concern in making us happy without being at all pushy. In my lifetime I have purchased over a hundred vehicles and my experience at World Ford rates at the top of my good experiences list. The manager Jason McDonald and Scott White in finance also did everything to make the experience a complete success. Good show, Gentlemen!

custer221

2 de nov. de 2014

Marco was extremely friendly and not pushy at all. He let me ask questions and answered with no pressure. I will definitely be going to Marco when I am completely ready to buy. I can tell he is a standup guy and would be very honest on what he is selling. I definitely think he would get me the best price possible for the car I choose. I would say go to Marco to buy your next car!

Anthony Perez

2 de nov. de 2014

Troy provided us with excellent experience as well as a great future babysitter. He is definitely a great guy with a great head on his shoulders

Patty Lowrey

2 de nov. de 2014

Marco at World Ford in Pensacola helped us get the best deals on a lease, and made it all possible! Marco and Ridge worked together to make our experience a perfect one. They weren't pushy and were more than kind to work around our schedule. Always upbeat and totally genuine in a desire to make things work for us. We traded in two cars and left with two new cars that met all of our needs. I hope these two are still there the next time I need a car!

nolefan4

1 de nov. de 2014

If the dealership does not have the vehicle you are looking for, Lisa will go above & beyond to find the auto to fit your needs. She is very courteous and does not hassle you to make a sale. She is very informative and is interested in making the customer happy. I would recommend my family & coworkers to ask for her.

stephen simandira

1 de nov. de 2014

True professional. Showed great concern for customers wants and needs in an automobile. If and when I buy a new car or truck, Jim Knudsen will be our sales person. We really enjoyed our visit and have told our friends about World Ford and Jim Hnudsen.

jfaulk89

31 de oct. de 2014

I stopped by The first time and things just didn't turn out very well. The first dealer didn't seem knowledgable and the gentleman in finance, Jake I think, was just not friendly. My second time around I got Marco. The difference in service was like night and day. He was knowledgeable and friendly and if he didn't know something he found out immidately. He even drove all the way out to my house to deliver my plate that was forgotten. The gentleman in finance -- I wish I could remember his name was awesome. Super nice ans explained everything. If I ever get another car, I hope I get to deal with these guys again. Way to turn it around. Wish they could give you guys a bonus for how awesome you all did!

haleymjensen

30 de oct. de 2014

I found my dream car (bright green Mustang) online and contacted Marco immediately for details! He was referred by a friend with high reviews and did not disappoint. He was extremely helpful and courteous. Anytime anyone asks me about buying a new car, I refer them to Marco!!

stara.wilkins.7

30 de oct. de 2014

Jim is a very impressive person, his demeanor, customer service attitude and attention to detail is OUTSTANDING!!!!!. I explained to Jim my needs for a used truck and my price range, I was impressed and happy with the selection a 2006 Ford Ranger. He is an asset for World Ford. I will recommend Jim and World Ford to my coworkers and friends.

T66602845

30 de oct. de 2014

Marco is so nice! He helps me a lot and never mad of so many questions . He is the best sales man . Thank you Marco !

mark.j.garcia.90

29 de oct. de 2014

I contacted Marco shortly after the flood needing a vehicle quick and on a tight budget. I told him I wanted an extended cab f-150 for less than $12k. He found me a sweet ride priced $4k below the blue book and I rode off in what has been a great truck. I have had it for 6 months now and it has been the best vehicle I have ever owned. Marco will be my salesperson for life. Thanks Marco.

William Miller

29 de oct. de 2014

One of the best sales person I have ever had the pleasure to deal with , I rate Mr. Cross a 10 . I was unable to buy because of death in family at that time and also didn't have the color I wanted at this time . Thank you for your time , Bill M.

caycelilly

28 de oct. de 2014

Go see Marco at World Ford! He is a super nice guy and very helpful! Excellent customer service! Be sure to tell him Cayce sent you!

castropjes

28 de oct. de 2014

If you are in the market for a Ford vehicle, don't think twice about going to World Ford and asking for Victor Cross. His no pressure, friendly approach was one of the reasons we returned to this dealership to purchase our new truck. We always dread the process of car shopping but this time Victor made it a pleasant car buying experience!

marie2391

27 de oct. de 2014

Jim was awesome to work with. He really listened to my wants and showed me what would work best for me. He wasn't too pushy about getting me into something I wasn't ready for. Once I'm ready to buy I will come to World Ford for Jim.

signal_zero

27 de oct. de 2014

Marco is a great salesman that helped me find answers to my questions even when he didn't know. He went out of his way to assist me.

Gonzalo22

27 de oct. de 2014

I have meet many salespeople but Marco is definitely above the rest. He is proficient in several makes and models. He listens well to your needs and helps you get behind the wheel of your dream vehicle. This guy is the one to go with when searching for your new ride. Marco is an exceptional sales associate!

R. Cogswell

27 de oct. de 2014

After researching the Make and Year/Model used car I was going to buy, World Ford, Pensacola FL. turned out to have a very attractive offering. Sales staff member Marco Barlow took my call and set an appointment to see the car based on my schedule needs. As he was tied up with another customer when I arrived, Marco passed me over to Troy Mann who worked with me through the viewing, negotiation, and purchasing of the car I wanted. At all times, Troy was very pleasant and informative, and allowed me to move the viewing and purchase along at my pace. There was never any pressure or "Sales Push" at all, just Troy's' good information and able assistance working with Manager Jeff Thompson to help me get the car I wanted at a price that worked for me. World Ford offers financing, and also informs you that you are free to go and get your own financing on your car purchase if you prefer. In house financing was offered to me at an interest rate that was so good that I chose not to go and shop for my own used car financing and I used theirs instead. When the negotiation and purchase were concluded, I needed to get both the car I drove to the Dealership and my new purchase back home. Troy and Marco both drove clear across town with my car and their car to return to World Ford in, while I drove my new used car purchase home. This was a most pleasant and convenient car purchase experience. While World Ford is a Ford Dealership with full Sales, Service, and Paint and Body work capabilities for Ford Motor Company products on site, keep in mind that they also take trade in vehicles and will have a supply of good quality used cars from other major car manufacturers in stock for sale. Give them a call and see what they have available. I purchased a very clean, used 1-owner 2010 Toyota Corolla with very low miles at a quite favorable price. I highly recommend Troy Mann, Marco Barlow, Jeff Thompson, and World Ford, Pensacola for your new or used car purchase needs.

Ewalters08

27 de oct. de 2014

First time buying a new vehicle, wasn't sure what to expect going in but the staff was great, guided me through everything step by step and got a great deal in the process.

Ikhny

26 de oct. de 2014

This was my first experience purchasing a car and Marco Barlow was very kind, helpful, and easy-going. I appreciated not being taken advantage of as a new buyer, as well as the relaxed attitude that Marco portrayed that relieved some of the anxiety I had. Also, he was not overbearing and pushy; when the original vehicle I wanted was unavailable, he found another that was just as well and did not try to force a vehicle I did not want on me.

D Shaffer

26 de oct. de 2014

After looking around and dealing with the high pressure dealership guys I tried making contact at World Ford. Was contacted by Jim Knudsen via the internet. Thanks to Jim and his knowledge of the F-150 trucks, I bought the best truck for my needs and the price was right. I love the new truck. Dealing with Jim was very easy and there was no pressure to do anything right now or today. Thanks Jim I appreciate your patience and knowledge.

lorrainebrooks

26 de oct. de 2014

While researching cars online, I was contacted by Jim, he asked me questions about my needs, and said he would call me back. He called within 2 hours with several to see, we set an appointment, and he had located everything I needed and wanted. I have NEVER been happier with a car, or the buying experience. Jim Knudsen is the salesman to see!

suziecue1972

26 de oct. de 2014

Usually car buying is a nerve wracking experience but Jim made it easy and smooth. He helped us find the right car for us and our budget and was very professional. I will recommend Jim Knudsen to all of my friends - Thank you for a great experience.

cpateII

25 de oct. de 2014

We absolutely had a great experience with World Ford! I sent an email to them inquiring about a F150, and was given to sales person, Steve Robertson, who was absolutely amazing! My wife and myself did not feel pressured or overwhelmed while trying to purchase the F150. World Ford treated us with absolute professionalism and kindness. I will definitely go back to them. Steve Robertson is one of the most personable and knowledgeable salesman I've dealt with. I would recommend this dealership and this salesman to anyone who wants a great car buying experience,

dale miess

25 de oct. de 2014

Marcos one of the best salesman you will find.He is willing to go the extra mile to make the customer happy.a Great asset

dannybob365

25 de oct. de 2014

Marco is a patient and kind sales associate and he really knows what he's talking about. Anyone who is looking to purchase a vehicle should ask for him!

aceruano

25 de oct. de 2014

Awesome guy to work with. Patient and diligent in handling all my Questions. Ask for Marco at the door. Unbelievable experience! Hands down The Best sales consultant around!

acawthon711

24 de oct. de 2014

Marco is not like any car sales man I've encountered. Car shopping makes me a bit uneasy and I dislike pushy salesmen. Marco is personable and knowledgeable. He really cares for his customers. I didn't feel pressured like a walking dollar sign. I highly recommend him! Next car I'm buying, I'm going to him!

levi.proffitt

24 de oct. de 2014

He showed me several makes and models. I asked plenty of questions and he had very knowledgeable responses. I would definitely use him in the future.

Bagfam

24 de oct. de 2014

Jim was great to work with and he worked hard to find me the exact vehicle I wanted! Great experience and would recommend to anyone!

Edens Mom

24 de oct. de 2014

Our Vehicle was lost in the flood. We were on a tight timeline and our insurance company was not helping very much. We went and talked to Marco about a new car, let him know what we could do and how quick we needed it. He and his team found us a perfect car and worked out the price so we could purchase it without any hesitation. The sales manager was also very kind and understanding. The thing that meant most to us was that Marco took time to understand our real need and found a car that met the need- and it was our favorite color. Marco was genuinely interested in getting us a vehicle that made us smile. Thank you!

marcie.schorno

24 de oct. de 2014

What a great experience I had at your dealership...with very knowledgeable and helpful staff. Marco was GREAT he was extremely helpful, very knowledgeable about the vehicles and made me feel like a consumer that he cared about...not just a quick sale!I will definitely recommend your dealership and especially Marco to all my friends, family and coworkers.

johazlerig

23 de oct. de 2014

This guy know's his stuff! He's the first car dealer that I've encountered that isn't pushy but has a passion to make sure you drive out with the right vehicle, and not something just for profit. That is hard to find! He will thoroughly answers any questions you may have and genuinely wants the best for you and your family. I had a great experience. Thank you, Marco!

Lindavanhuss

23 de oct. de 2014

Jim contacted us after we inquired about online pricing. He gave us clear and concise information without any pressure. Later when he found something that would fit our needs better he contacted us again...also without pressure tactics that many sales people use. When we went to the dealership he was very patient and got us exactly where we needed to be in order to buy a new ford truck. We have been Ford owners for over 40 years and have never had such a pleasurable buying experience!

josiewales

23 de oct. de 2014

Victor was awesome to work with! If you want the guy to see for your next purchase, stop by and speak with Victor Cross at World Ford.

dahwil113088

23 de oct. de 2014

Aaron is the person you want to see when you go to World Ford. He was incredibly knowledgeable and professional, and did a great job helping me find a vehicle that met my specifications to the smallest detail. He was also very patient and took the time to answer all of my qusetions. I will definitely send ford buyers his way!!!

tankiey07

23 de oct. de 2014

Troy Mann is the man to see when purchasing a vehicle from World Ford. He is very knowledgeable, professional, respectful, a pleasure to work with. He makes u feel very comfortable with ur new vehicle taking time to show u all the newest features. Above all he tries very hard to get u the best deal possible as if he himself was purchasing the vehicle.

Kent Castro

22 de oct. de 2014

Jim Knudsen did an outstading job making us comfortable with our purchase of our '14 Explorer Sport. The dealership is very welcoming and the whole experience of buying our very first new car easy. No buyers regret. Thanks Jim

aleikness

21 de oct. de 2014

Jacob was very attentive, helpful, and no pressure-even though I was looking for a Honda and not a Ford. Highly recommend asking for him when you stop by!

raaybeard

21 de oct. de 2014

Normally I dread buying vehicles, but from the very beginning I knew I could work with Jim Knudson. He is easygoing, likable and very professional at the same time. I'm extremely pleased with my '07 Mustang convertible. I will definitely be calling Jim when I'm ready for another vehicle. I also want to commend Scott White for his excellent help with all the paperwork and with selecting the right warranty plan for me. And thanks to Steve Bogan, too, for his part in completing the warranty contract.

aburzlaff82

21 de oct. de 2014

The sales guy I had was amazing....he was friendly and attentive, not overly pushy like many sales people. As a first time car buyer and single mom I felt comfortable and quite informed. Thank you so much!

jonathan.jones.90834

21 de oct. de 2014

Marco Barlow is a very kind and totally self invested and making sure that me and my family picked out the right car for us moving forward

macgabster

21 de oct. de 2014

We had a great experience with World Ford and Jim Knudsen. He went out of his way to find the exact Expedition EL that we wanted.

Kington

21 de oct. de 2014

Was looking for a vehicle and after answering a few questions, Jim Knudsen narrowed down my search and I was test driving a Ford 150 truck. The whole experience was pleasant and I couldn't be happier with my selection. Great Service!

shawnroberts1

21 de oct. de 2014

Victor Cross is very friendly, and operate in such a professional manner. He makes you feel special and treat you with up most respect. He understand you are the customer and he deals with you with a servants attitude. He has great follow up and follow thru, Victor made the purchase of my Ford Explore a pleasant experience. Thank You

kaoschic

20 de oct. de 2014

I can't believe how easy purchasing a car turned out to be! Will definitely come back to Aaron and World Ford in the future. I

Daron2265

20 de oct. de 2014

The service i received from the sales team of Troy Mann and Bob Smith was great they really went above and beyond yo ensure my buying. Experience was the best. When it came to servicing y vehicle they met me with the same respect and courtesy and professionalism. Really Great place to shop for your next vehicle or service on your existing.

mride

19 de oct. de 2014

Lisa was very accommodating for my needs in a vehicle. Very knowledgeable and up front and never felt pressured for a sale. I will be sending everyone I know to World Ford because of Lisa.

Alma Kotula

19 de oct. de 2014

Never had a better experience purchasing a car than with World Ford of Pensacola and salesman Jim Knudsen. Would recommend him and World Ford to any of my friends and family.

Rbinn

19 de oct. de 2014

After nearly getting the worst deal ever at Gary S in ft walton beach. We decided to go to World Ford. Jim was awesome, not your typical salesman. Recommended him to propel already. Very happy with my experience!

sales

19 de oct. de 2014

My wife and I recently were in the market for another Ford truck. We checked a few other dealerships and decided on World Ford. Although we were disappointed with two of the salesmen, once we met Victor Cross, we knew we were going to buy from him. He did an excellent job and we truly appreciate the one on one attention. Thanks.

crazyby40

18 de oct. de 2014

I came into World Ford after doing a lot of research trying to find a particular vehicle. My wife and I met Jim when we found the Honda Passport they had on the lot. Jim was friendly and helpful showing us the vehicle as well as getting all the details together for the purchase. We weren't able to get everything finished up that day, so when we returned the next day, Jim and the crew had everything ready to go. We had a very good experience Jim and the dealership.On a personal note, I was impressed with the level of dedication to this job on Jim's part, considering he lives a good distance from Pensacola. World Ford has a great employee in Jim. Thanks again to Jim and World Ford.Bruce & Ronda Kelly2001 Honda Passport has been great!

charin&ed

18 de oct. de 2014

My wife and I have purchased vehicles in the past, but I must say the attention to detail and follow-up after the sale That Mr Knudson displayed was beyond the norm. He was helpful in everyway ensuring we understood the bells and whistles available to us on this vehicle along with assurances that we may call on him in the future with questions regarding our vehicle Ed & Charin

Mel_all

18 de oct. de 2014

I'm in the process of purchasing my first new car, and after owning two used Chevys, I knew I wanted something different. I worked with Marco Barlow, who was very knowledgable and patient. He is definitely my go to car salesman.

sittingin88

18 de oct. de 2014

I was inquiring about an email I received about a sale Ford was having. I was contacted by Jim Knudson the very same day and made an appt. With him to look at new Escapes. When we arrived we were ushered in and made to feel welcome. We were taken on a test drive and was asked by Jim what it would take to get me in the vehicle. I told him to make me an offer I couldn't refuse and that's exactly what he did. I left my husband at home so the next day we returned so he could sign the papers. (Even though it was Jims day off.) The papers were signed the car was cleaned and we were given an overall review of all the features. We were on our way home with a handshake and a smile. We would recommend World Ford and especially Jim Knudson to anyone looking for a new vehicle.

Bink77

18 de oct. de 2014

The salesman was both friendly and professional. He seemed to know his stuff. No high pressure. Made car buying, not our favorite thing, a pleasure.

gatormjb

18 de oct. de 2014

We had a great experience Marco showed us what we wanted and explained all the bells and whistles of the car he even let us take the car home to pick up the cycle for trade in. He gave us all the time we needed not rushing us at any time. When I came back the next day to ask a few questions he saw me and came up to me before I had to ask for him. Thank you

amckissick2

18 de oct. de 2014

I was quit surprised when I was able to purchase a new ford focus for my son even though my credit score was in the dump. And at a very good interest rate and maintenance package. My son looks awesome behind the wheels and I was more than happy to purchase new for him. I would definitely recommend anyone I know to franchise World Ford Dealearship and specifically talk to Mr Knudsen. Being a veteran of the military has many, many, advantages.

Maita Trahms

18 de oct. de 2014

I was impressed when I got to World Ford. I had previously called and made an appointment. They called me the day of to remind me (which luckily I had forgotten). When I got to the lot, there weren't sales people everywhere. It was a relaxed car buying experience. My salesman was Blake Word. He was very professional. He could tell this was my first car buying experience. He took the time to answer the (dad questions) that any daughter is supposed to ask. He showed me every part of the car. We took the car for a test drive and everything. If you need a funny and personal salesman, ask for Blake Word. He was very genuine and knows his cars. He was able to help me get my tags and plates. Everything about this car buying experience (alone) was so genuine. As a college student, Blake Word made sure that every bell and whistle worked on the car before I left the lot. I am very pleased with my purchase. To this day World ford sends me discounts and anniversary emails with my car. If I have any questions, I just call the dealership, and everything is taking care of with reasonable time. Would highly recommend going to World Ford for my next car purchase.

jholmes4385

18 de oct. de 2014

I was thinking about trading my car and Iwas pretty Leary because I had such a bad experience before. I was recommended Marco Barlie by a friend a mine and he was great! I felt like he was trying to help me and not just get the best deal for himself to make money! He was knowledgeable and friendly and didn't rush me which I really appreciated! I didn't find the car I wanted but I had a great experience and I recommend him to everyone I know looking for a car!

donw1111

18 de oct. de 2014

I was clueless as to the impact my decisions had on my credit. I have been brushed off by two other dealers who took one look at me and went on to the next customer. BLAKE WORD was different. He helped me understand the severity of the issue i am in, and what i can do to make it better. So far with his advice i have saved $800.00 dollars and just paid off a past due credit card. I'll be ready before you know it for a nice preowned car and its all because of BLAKE!!!!DON

Martfillingim

18 de oct. de 2014

Lisa was so helpful and pleasant to deal with. Couldn't be more happy. I would highly recommend her to my friends, family and business Associates.

jv0183

18 de oct. de 2014

Went to World Ford in Pensacola knowing I wanted a new car, but not exactly sure what. Marco B. showed me all my options in my price range. His patience as I walked around the lot looking at the same car in different colors, then moving to another vehicle and back to the original was fantastic. He let me know all my options and the price difference. As for the buying process, they worked with me and were very understanding of my situation. They were caring and helpful when explaining my buying options. I walked away a proud owner of a 2014 Ford Fusion SE and completely happy with the entire experience! Thank you to every one involved!

Rdholi

17 de oct. de 2014

Marco did a very professional and courteous job. I would highly recommend him to anyone buying from World Ford. I particularly liked being able to receive my permanent license plate at the dealership.

Richard

17 de oct. de 2014

Marco did an excellent job in making my transaction smooth and efficient. He was very professional and courteous. I would recommend him to anyone doing business with World Ford.

WalidK

17 de oct. de 2014

I went here to get my truck checked. It was 7:30 AM and i needed to be at work at 8. The shuttle service doesn't start until 9:00 AM but they made an exception and got me to work before 8. It was great service, friendly and quick. I would highly recommend this location and will be going back myself.

Mpozo1

14 de oct. de 2014

Troy Mann and Jeff Thompson made my car buying experience amazing! I've been looking for a car for weeks now and I wanted a particular car in my price range! The guys at World Ford Pensacola wouldn't let me go without finding me a deal of a lifetime! I was ready to head home empty handed, but ended up leaving with my 2013 Ford Focus SE Hatchback!! It's amazing, clean, super cute, and I did get that "deal of a lifetime" a jaw dropping deal! Thank you guys soooo much!! Great, quick, friendly service!!!

Penny and Keith

10 de oct. de 2014

Marco Barlow at World Ford made our car buying experience our best ever. After shopping in Mobile, Daphne, Bay Minette, Crestview and Pensacola, I can say if you are looking for a wonderful experience and a great deal, cut through the chase and go to World Ford. Tell Marco Penny and Keith sent you.

khenson1017

9 de oct. de 2014

I absolutely loved my experience with World Ford! I sent an email to them inquiring about the new Fusion, and my sales guy, Steve Robertson, was absolutely amazing! He was there for me every step of the way and I never felt pressured or overwhelmed like other places tend to make you feel. World Ford is like a family and they treated us with absolute professionalism and kindness. I will definitely go back to them for my next purchase. Steve Robertson guys seriously! He's the real deal and one of the coolest salesman I've ever met or dealt with.

Jessica V.

9 de oct. de 2014

Went to World Ford in Pensacola knowing I wanted a new car, but not exactly sure what. Marco B. showed me all my options in my price range. His patience as I walked around the lot looking at the same car in different colors, then moving to another vehicle and back to the original was fantastic. He let me know all my options and the price difference. As for the buying process, they worked with me and were very understanding of my situation. They were caring and helpful when explaining my buying options. I walked away a proud owner of a 2014 Ford Fusion SE and completely happy with the entire experience! Thank you to every one involved!

lookin4funfl

7 de oct. de 2014

The service was INCREDIBLE!! Seriously, I have purchased many cars in the past 14 years and this was the easiest/most hassle-free experience I have ever had! They were up front, easy to talk to, and listened to what I asked for.. as opposed to telling me what I want.I will be back!!!

michael.thompson.96995

3 de oct. de 2014

I went to World Ford just looking around at used cars. I was kinda apprehensive because I have never had any good experiences with larger dealers but Spencer made me feel very comfortable. I left with a vehicle that is in great shape with low miles and at a very fair price. I would highly recommend World Ford to anyone.

alison.fletcher.1986

28 de sep. de 2014

Blake and Jeff did an awesome job getting us into the vehicle we wanted! We were not the easiest customers to work with given our trade in value but they worked with us and were very patient with our back and forth. Thank you

waltmansphotography

22 de sep. de 2014

Great job from start to finish!! We purchased a used Ford Edge and it was clean, low mileage and a great price! We were immediately greeted and welcomed. We had 2 kids with us so Victor was nice enough to allow my husband and I to each take seperate test drives to make sure we both felt comfortable with the purchase. The was never any rush or pressure to buy! Jeff & Scott were great to have our payments exactly where we wanted them and made the buying process a breeze! We usually walk away from a car purchase feeling regret but not with World Ford! They are all very professional and friendly. Also we needed help after the sale with a small issue and Jeff went out of his way to make sure we were completely happy! I would recommend World Ford to everyone!

littlemisslawyer13

14 de sep. de 2014

I had an amazing experience with World Ford from the moment I walked in. I was immediately greeted and welcomeD. I wanted to look at a certified used car. The salesmen answered any and all questions that I had. I told them I wanted my husband to look at the car, but he worked late that night, so they even let me take the car overnight and drive it the next day. Keith said, "I want you to feel 100% comfortable about buying this car." There was NO pressure to buy, and I had not had that no pressure treatment with any other dealership I had been to in the area. I ended up buying the car. The staff worked very hard to get my payments where I wanted them, and I got an exceptional deal for my trade in. The buying process was also extremely smooth and easy. The staff was always friendly, relaxed, but also very professional. I would recommend World Ford to anyone and everyone!

Catherine Smith

10 de sep. de 2014

Good job start to finish. They got us a great interest rate with low payments. i would recommend them to anyone that is looking for a good deal.

James.Malicoat

30 de ago. de 2014

The staff here are great and very helpful. They work very hard to get you a good deal. This was our 3rd vehicle purchased from them. I highly recommend purchasing your next vehicle from World Ford Pensacola.

km5279

28 de ago. de 2014

Lisa was very personable, knowledgeable and patient, I had a lot of personal phone calls and issues with insurance transfer that she was exceptionally patient with and made me feel very at home and cared for will definitely refer her to any number of my friends and family

Fordfan5974

26 de ago. de 2014

We were looking to buy a used car, and I was very apprehensive. My previous visits to dealerships in the area were little stressful. Paperwork, signatures, pressure to buy. It was completely opposite at Ford. Very relaxed atmosphere, no pressure at all. Jeff and Keith were very professional and friendly. They even let me drive car home to show it to my husband. And no overwhelming paperwork. Very simple and quick. I was impressed. We purchased the car and love it. Thank you Jeff and Keith! It was a pleasure to work with you. I wish it was like that everywhere.

matt&dee

9 de ago. de 2014

Could not have been happier. My wife and daughter went to pick out a reliable car for our daughter to take to college. They did everything possible to make them feel like family. When I arrived it was like I was showing up to a friends house. Jeff and Marco showed us what friendly customer service is. World Ford reminded me about friendly southern hospitality and a different time when Pensacola was a small friendly place. I would recommend World Ford to anyone. Anyone who shows my loved ones respect certainly has earned mine. Jeff and Marco you have can plan on our business for years to come. Matt and Dee

Newusedcar9

1 de ago. de 2014

I had a great experience buying my first car with them! They made me feel comfortable and helped me understand what I was doing. Super sweet ??

DKSlobo

1 de ago. de 2014

Robert, myself (Daisy) and Stella appreciate Troy for treating us as individuals and not his paycheck-legitimately. Robert and I have purchased and traded our fair share of vehicles in the last few years, primarily because I am one of the pickiest people on the face of this Earth. I'm not one of those "it has to be completely loaded" type people, but instead I like to have what I want rather than what my husband (haha) thinks I want. Enter Troy. He recently delivered on our second vehicle in 8 months. Troy even helped with 4 month old Stella when I was arguing with myself (at least I admit it- haha) on the options and vehicle color I wanted. I can't thank Troy enough for his courtesy, professionalism and awesome personality...especially since Stella didn't cry when he held her for me! November 2013: Troy delivered on my husbands 2014 Red F250 PlatinumJuly 2014: Troy delivered on my 2014 Red ExplorerWe are completely satisfied and have no regrets. Troy is highly recommended by this all-Ford family!

Delearreviewstuff

16 de jun. de 2014

Just like other reviews on this site, they will lie to you about which inventory they have in stock, anything to get you to come in.Even after calling RIGHT BEFORE coming in, they will lie and say they have it on the lot. When you get there? Oh man, it was there the previous day, and we just sold it. Thanks a lot.They're scammy with just telling you about stock, do you think they won't try to scam you on as much money as they can get?

Slaplante

31 de may. de 2014

I was impressed by the level of professionalism and courtesy that Troy showed my wife and I during our time purchasing a new vehicle. He made our car buying experience a pleasure and went out of his way to make sure we got what we want and at the price we wanted as well

Mtaylor1009

10 de may. de 2014

They tell you one thing to get you to drive 1hour and then change there story when you get there. Very disappointed. Waste of time.

Eric_&_Jen

23 de abr. de 2014

Visited World Ford to look at late model used cars for the wife. My wife liked the 2014 Escape Titanium. We test drove a couple of them on one day but wanted to continue to look at other makes and models at other dealerships in the area. Both Jeff and Sonny answered all of our questions and were very confident and comfortable allowing us to take our time and look around and were not threatened when we said that we still planned on looking at other dealerships. To be quite honest, the low pressure sales approach is what brought me back to World Ford the next day! After deciding on a specific vehicle Jeff and Sonny made the magic happen in order to get the vehicle in the price range I was comfortable with. I dont know if I would have bought a vehicle from World Ford if I didnt happen to encounter the services of Jeff and Sonny; but I am glad that I did! The rest of the process was fairly quick and simple. I had per-arranged financing so I did not have to worry about that at the dealership. The finance officer went over the available extended coverages in addition to the normal warranty. I chose not to purchase any other coverages and the finance officer respected my decision and was not over bearing in the matter. All in all this was a great buying experience for my wife and I. I will definitely be back to World Ford when I am ready to buy another vehicle!

buggystevenson

22 de abr. de 2014

Visited World Ford to look at late model used cars for the wife. My wife liked the 2014 Escape Titanium. We test drove a couple of them on one day but wanted to continue to look at other makes and models at other dealerships in the area. Both Jeff and Sonny answered all of our questions and were very confident and comfortable allowing us to take our time and look around and were not threatened when we said that we still planned on looking at other dealerships.To be quite honest, the low pressure sales approach is what brought me back to World Ford the next day! After deciding on a specific vehicle Jeff and Sonny made the magic happen in order to get the vehicle in the price range I was comfortable with. I dont know if I would have bought a vehicle from World Ford if I didnt happen to encounter the services of Jeff and Sonny; but I am glad that I did! The rest of the process was fairly quick and simple. I had per-arranged financing so I did not have to worry about that at the dealership. The finance officer went over the available extended coverages in addition to the normal warranty. I chose not to purchase any other coverages and the finance officer respected my decision and was not over bearing in the matter.All in all this was a great buying experience for my wife and I. I will definitely be back to World Ford when I am ready to buy another vehicle!

Jessica1023

21 de abr. de 2014

I can honestly say this has been an amazing experience. Thanks to mrs Lisa. She is an amazing sales lady. And I am a 22 year old woman with a 2 year old son. She did not treat me as a child. She was honest and friendly and directed me in the right direction. She talked to me with respect and as an adult. Which is an amazing quality. She did not try to sell me an over priced car, she listened to everything that I was looking for and she hit the nail on the head. And mr Jeff Thompson is so friendly. He went out of his way to make sure my son an I was taken care of. He even brought my son a stuffed animal to keep him entertained. Please if you are looking for a friendly place that will treat you with respect and actually listen to you, defiantly come here!!!!!

2romeros

18 de abr. de 2014

Thanks to Scott White and the staff at World Ford, our buying experience was a real pleasure. With the no hassle staff,we would definitely recommend World Ford. We would rate this as one of our best buying experiences.

krista10

15 de abr. de 2014

I have been extremely impressed with this dealership on every level. All of the individuals I worked with went above and beyond and made purchasing my vehicle, trading in my previous vehicle, and servicing it a breeze! Any questions or issues I have had have been immediately addressed with a helpful attitude which had made all of my interactions easy and stress free. I highly recommend this dealership!

EricBernard

13 de abr. de 2014

Thank you World Ford for a great car buying experience. Of the close to thirty years of shopping for cars Scott White is one of the two best salesman I have met. Bob Smith and Steve Bogan were very friendly and professional and made the purchase that much easier. From the moment we stepped on the lot we were treated with respect and put at ease that they were going to help us with the situation we were in.

Bernard Family

13 de abr. de 2014

Thank you World Ford for a great car buying experience. Of close to thirty years of shopping for cars Scott White is one of the two best car salesman I have met. Bob Smith and Steve Bogan were very friendly, professional and made the purchase that much easier. The moment we stepped on the lot we were treated with respect and put at ease that they were going to help us with the situation we were in.

Breeze Family

9 de abr. de 2014

WOW! What a difference at World Ford. We just purchased a new (Certified Pre-Owned) car from World Ford and it was the best car buying experience of all time. These guys have completely embraced a new attitude and level of customer care and respect in Pensacola. Scott White, Jeff Thompson, and Jake Whitmore were all very knowledgeable and accommodating with our family's needs and budget. THEY LISTENED TO US! If you are looking for a new or newer vehicle, you owe it to yourself to see the guys at World Ford. They really are different than all the rest. THANK YOU WORLD FORD!

wbecker1975

1 de abr. de 2014

My husband and I had shopped at 2 other dealers before stopping at ford, Spencer Lane listened to our long list of demands and wants, some how he and Jeff Thompson made it happen. As frustrated as we were before we went to ford, we left very happy. We will definitely come back to this location when we buy another car. You guys are great! I am especially grateful no one came up to us waiving their hands around telling us about their boss giving away crazy money for our beat up trade in. Spencer is not the stereotypical "car salesman" he's just a guy doing a great job at his job.

Proud new Mustang owner

28 de mar. de 2014

I purchased my new Mustang on Wednesday, 3/26/14. I had no intentions of buying Wednesday, just out doing research, comparison shopping...and what not. I had a good idea of what I wanted and what I was willing to spend. My experience was pleasantly surprising. I dreaded the entire car buying process, it's never enjoyable, but my salesman Aaron Fries was great. Mr. Fries was professional, knowledgeable and upfront about everything with me. I was so comfortable with him, I went ahead and decided to purchase. I feel like I wouldn't of gotten a better deal or service anywhere else. I highly recommend this dealership, and definitely ask for Aaron Fries, you'll thank me later.

FantasticFusion

22 de feb. de 2014

This is the best experience I have ever had in securing a new vehicle. The price I was quoted was exactly the price I paid. There were no unpleasant surprises, only good ones. This is the first car I have ever owned with Sync capabilities. It makes for a great driving experience. Terry Wood, my salesman went over all the features of the car with me and then again with my wife. He taught us how to program the seats and mirrors using the memory system. Then he programmed our telephones with the SYNC system and explained the Sirius radio to us. He went through the owners manual as well. I could go on and on , but, the main point is that I have a great new car at an affordable price for me and I found a dealership that I will definitely go back to. Keep it up Ford. You are the only true American automaker left that is dedicated to American values and leadership principles.

bkgroup1

17 de feb. de 2014

Great people. The Fusion I bought is awesome. No gimics or pressure just a satisfying experience all around. Would definely recommend them to a friend

EdSheffield

22 de ene. de 2014

I took my 36' motor home to World Ford Pensacola because the Camping Service Center I went to said they couldn't do the job. Not only did World Ford Pensacola correct the problem, they found the problem was not as extensive as I was told by the Camper Service Center and corrected my issue in less time and for less money than I expected. I was thrilled to see the capability and experience they have to deal with motor homes.

Beckyromero26

11 de ene. de 2014

I was having problems with my first car purchase and the service team helped me immensely! They kept me updated everyday my car was being worked on, explained all the repairs being done, and even supplied me with a rental car! I won't go anywhere else to get my car serviced.

surforbesurfed

22 de oct. de 2013

Best dealership in Pensacola hands down. We bought both of our vehicles there. Jeff the manager is amazing and will work with you on any deal!

jss102661

13 de sep. de 2013

These guys rock at world ford,class A professionals all the way,It was a great experience!!I will recommend everyom I know to purchase here

sj81252

13 de ago. de 2013

Kathy and Roberta, service writers, are friendly, proficient and knowledgeable. They diagnose the problem accurately and liaise with the repair technician during the service/repair process. They keep the customer informed of progress. They definitely make me feel like a valued customer.

am1zon

1 de ago. de 2013

The guys at World Ford ( Joe, Cabe & Bob ) were very helpful with the purchase and repair of my 2003 Pontiac Vibe. After spending hours with me finding an affordable used car that I liked, They sent me home on a dealer tag and a full tank so I could bring it back the next day to fix a door handle and look for a vibration with the tire. It turned out I needed all new brakes which they replaced, with no arguments as well as a door handle that had broken off while they were detailing it. They also found the perfect F150 Platinum for my father and were able to " tag Team " us in a very timely manner. Thank you Bob for bringing the prices down to meet both our budgets.. Debra W.

FordLugNut

12 de jun. de 2013

The customer service I received while at World Ford Pensacola is unmatched. They did everything they possibly could to work with me and my budget. The representatives treated me as an "old friend" rather than as a "sale" which is something I have yet to experience at other lots. The service and care that I saw, not only my car buying experience but maintenance for the vehicle is fantastic. They want to make sure that their customers are well taken care and love the vehicle they own so they do all that they can to ensure customer satisfaction. By far my experience at World Ford has been my best car buying experience.

ToddMatson

12 de jun. de 2013

After an accident we had two estimates for repair. the first estimate was for a little over $7,000. the second was from World Ford and was a little over $11,000. Our vehicle is a new Ford and wanted it fixed by Ford with Ford parts, but that was a big difference in estimates. Jerry Chancellor, the collision center manager, explained that his estimate was higher because the other estimate, by a different body shop, was done without removing any vehicle parts. The first estimator was not able to see all the damaged and broken parts beneath the surface. I checked with the first body shop and confirmed that Jerry was correct.If Jerry hadn't taken the time to do a proper estimate and explain the difference between the two estimate, I would have had the other body shop fix our vehicle. I am extremely satisfied with Jerry Chancellor, his team, and how my vehicle turn out. It looks brand new and drives that way too.I will recommend World Ford Collision Center to everyone.

paulcarneyjr

28 de abr. de 2013

The sales staff were very easy to work with. We came in having done a lot of research, including test drives of similar cars in the Fusion category, so we knew what a good price was for the vehicle. They made it easy to work on a great price for each of us without having to do the usual back-and-forth negotiations. They quickly understand that making a deal with us would require a quick solution and they followed through with it.

bikehunter

3 de abr. de 2013

Recently purchased a 2013 F150 from World Ford Pensacola and had a great time with the friendly staff. I was greeted by Richard Ferreroand he help guide me to the perfect truck. The focus was on finding the right truck for me. We didn't talk about my trade-in or the price of vehicles, until we found the right truck and took a test drive.Jeff Thompson negotiated a great price on the F150 and gave me a very good price on my Toyota. With the $5500 rebate from Ford and Ford credit, the price of a new truck was better then a low mileage 2011-12.I highly recommend World Ford Pensacola and hope you enjoy your visit too.

Karla H.

9 de ene. de 2013

This was the BEST BUYING EXPERIENCE EVER! We found a car online that was priced thousands less than the same car at other dealers. We were somewhat skeptical at first, but decided we should check it out. We are certainly glad we did!Byron Boatman is a true professional. He is knowledgeable, and more importantly respectful. He explained World Ford's "best in market" pricing philosophy. He gave us a thorough presentation of the vehicle, and allowed us an extended test drive. This car was much nicer than others we had seen at much higher prices. We decided to purchase the car contingent upon our trade-in. Byron assured us that we would receive full actual cash value for our car. Other dealers had tried to low-ball us on our trade-in, but we actually received an offer $300 more than the other dealer's best appraisal - THE FIRST TIME! The business manager, Tony, completed our paperwork in a timely manner and provided complete explanations and answers to any questions we had. He was actually able to beat our credit union rate by almost two percentage points. By the time we were done, Byron had the car cleaned and our license plate transferred. He also went over the car with us again to ensure that we were familiar with all the features and settings before we drove away.Everyone at World Ford was extremely friendly, courteous, and helpful. We look forward to referring our friends and family to Byron and the team at World Ford.Thank you.

Elsessions

5 de ene. de 2013

Welshed out on deal!! Would not stand behind agreement we made with them-then it was 'oh well'. My opinions of a sales salesman remains unchanged!

Mike K.

4 de ene. de 2013

I bought Ford Edge from thius dealership through X-plan. Everything worked great, I got on-line quote, found the right vehicle on their on-line inventory list, drove it, liked it, the price was correct according to the X-plan, I got all the discounts they offered and I bought the vehicle. Everything was smooth, the staff were very polite, not pushy at all (I cannot stand pushy salesmen). The entire experience was very positive.

Prmeli07

26 de dic. de 2012

Dealership called and emailed Me TODAY about the vehicle. I drove an hour and a half for them to tell me the car was sold two days prior... WTF?

extremely ticked

17 de nov. de 2012

On 27Sep12, we took my wife's car into World Ford of Pensacola to have work done for a recall on her 2004 Ford Escape and to have the service department check on an ongoing oil leak. At that time, we were told that they needed to add dye to the oil to find the exact location of the leak and we would have to come back later, which we OK'd and they did. We were not notified of a pinion seal leak or license plate lights that were marked as RED on the "Vehicle Report Card". In addition, they marked washer fluid needed to be filled when I know I had just filled the fluid prior to bringing it in. When we went back (13Oct12) to get the oil leak located exactly, we were told that we had leaking at two seperate points and needed to have multiple gaskets replaced. Our initial estimate that was given was about $1000. We asked if that included parts and labor as well as tax. I specifically asked Mrs. Rogan (our service advisor) if tax was included in that and she said "yes it is". We dropped it off and approved them to do the repairs. We were assured that they would have it done by the end of the 3rd day. Kathy called and said they found another oil leak and the spark plugs needed replacing as well and quoted the additional cost of $250 and would not be able to pick up the car until the following day when they could get the parts and do the work. When it came time to pay the bill, we were told the total would be $1347.88. The total including tax. When we brought this up, we were told that "service advisors are not allowed to quote tax included with repair costs". So, Mrs. Rogan lied to us about the cost including the tax. With some grumbling, we paid the additional tax and left. The next day, were out driving and were about to pull into a parking lot and we heard a loud clank under the hood of the car and lost power steering on the car. We immediately parked opened the hood to see what we could see and noticed the drive pulley was missing and the serpentine belt was dangling loosely. So we went back to the corner of the lot and saw the drive pulley laying on the highway turn lane. If this had happened 5 minutes earlier when I was doing 55 MPH on Highway 98, it could have caused a serious accident either by me loosing control of the car or the parts bouncing around on the road and causing others to lose control of their cars. I shudder to think what would have happened if this kind of repair was done on a vehicle driven by an elderly person. I'm fairly certain they would have died due to World Ford's mechanics.We managed to get the car down to GoodYear Auto center in Navarre and they were able to put the parts of the car back on (charging us $101.42). When I contacted the service department of World Ford about why they were trying to kill my family, I received several chuckling remarks about how their mechanics weren't out to kill us and they were certain it wasn't their fault. When I assured them that it most definately was their fault and I had the documents from GoodYear to back me up on that, they changed their tone. Eventually, after several phone calls to the service department (and finding out that the service manager Jerry Taylor had quit), I agreed not to press attempted murder charges against World Ford and their mechanics and they agreed to refund the $885.95 labor charges of the incompotent mechanic that did the work on our car. In addition, they agreed to pay the $101.42 that we paid to GoodYear to fix their failure. Also, they said they would refund the tax that Mrs. Rogan had not told us was included in the repair.So far they had agreed to refund $885 (labor), $101.42 (repair), and $94.05 for a total of $1,081.42. All they needed was the receipt from GoodYear for the $101.42 which I provided the very next day (14Oct12). I was assured that they would process the claim and have a check mailed to us.After a month of not receiving the refund, I called World Ford back and was told that Jerry Taylor had quit and they couldn't find my paperwork and so the claim had never been processed. If you see my above statement, Jerry had already quit before they agreed to refund the money. I was told that since Jerry had quit, they couldn't find any of the paperwork and I would have to wait for a new claim to be filed. Needless to say, I was at the end of my patience. Instead of playing any further games over the phone, I went in to World Ford and spoke directly to the "new" service manager Mark Sacco and told him in no uncertain terms that he would have my refund for me today and I would wait while he figured out how to do his job. Within 2 hours and dealing with Mr. Sacco's bad attitude, I had the check in hand and was out the door. A complaint was filed with the Better Business Bureau and several other complaints and reviews were done as well. Let this be a warning to others to stay as far away from World Ford of Pensacola as possible. As for me and my wife, we would rather drive her 2004 Ford Escape out into the middle of the woods and set it on fire before allowing World Ford of Pensacola's service department check the air pressure in the spare tire or do any work on the vehicle again.When we returned to Goodyear on 17Nov12 to complete the work that was never mentioned to us but was listed on the "vehicle report card", we had them do a good check of the vehicle to make sure nothing else was missed or was going to fall off. They ended up finding several more things the dealership service center/technician missed. The items included were: rear shocks were leaking, front struts needed replacing, transmission fluid was dirty and needed a check up, power steering fluid is dirty, the rear brakes needed adjustment an alignment would be needed after the work on the shocks and struts and the battery life was depleted and the air filter was dirty and needed replacment. I was not surprised to hear that they found more things that were missed by WorldFord, however what got me the most was they actually had mentioned they had to secure the air filterin properly as it wassn't when they found it on their initial check, which means they actually saw the filter and said nothing about it. They also marked the wear left on the brakes but didn't mention any adjustment was needed. If they were competent they should have found and mentioned everything, However did not and we were left with multiple trips to multiple places, multiple costs and parts falling off. I would like to, however, point out an employee of World Ford that was helpful. Mrs. Roberta Elliotte helped me throughout this process and she should be commended. It's unfortunate that she has to work for such a terrible company.

kathryn.k.lockhart

18 de sep. de 2012

We are an older couple was hard to see some things till we got home and really had a chance to look at truck due to poor eyesight Was so excited to get our truck repainted ended up with Painted over dirt,dents & and chips, marbling in paint color,door jams a mess damaged trim put on truck other trim thrown away will have to have truck redone somewhere else filed w/BBB. Rude treatment after they were paid and really rude after trying to make resolution after contact with BBB. This dream became a nightmare would never recommend them to anyone else! Had saved along time to have this done and was stolen in the blink of an eye. They had the truck for a Month and still could not do a professional Quality job. HEY FORD WHATEVER HAPPEN TO QUALITY IS JOB 1 ???? I have had Fact O Bake do better in the past on another vehicle with friendlier service. I will say they do have 1 good customer serviced minded employee in their body shop Pedro was friendly & and professional throughout trying to get problems resolved no doubt everything would have been done if left up to him but he was low man on totem pole. Thanks for all you tried to do Pedro!! Was so looking forward to taking it to shows its a 1996 F150 XLT EXT Cab this was going to be our hobby we will still go to the shows and give these reviews at every car & truck show we attend maybe we will be able to save our money to have it redone again before too long. We still love our Truck just does not look as good as it did before they touched it !!!! We are not being picky or hard to please and invite Any Ford Executive to look at our truck and tell us he or she would be satisfied with the job that was done. TY

toobitz

9 de jun. de 2012

I found a vehicle that I was willing to drive 800 miles to go pickup and requested information over the internet. I was contacted by Chad in their internet sales department. We started negotiating, and I told him I was looking for a price with Ford's 0% financing offer for 2012 models. He shot me a price and we went back and forth negotiating different things. I was working on the plan to drive there, and asked for a breakdown with taxes, fees, etc all lined out so there weren't going to be any surprises after I drove that far. I had to ask him several times before he finally told me...."well the price I gave you was with the rebates currently offered, not the 0% financing price, you get one or the other" The true 0% financing price was more than $5,000 higher, and he still refused to give me all of the fees broken out, just said +TTL. I confronted him about it, and he said he went above and beyond negotiating with me, he forgot about me asking for 0% and he didn't think it was an issue because up until that point I "hadn't brought up the price." I didn't bring up the price because he said there was no further room to negotiate the price. I felt like I got the typical "bait and switch" that is common with car dealers. I wish just once I could find someone that is honest, especially when I was willing to go above and beyond to get this car.

Sue Sanders

1 de may. de 2012

We bought an F150 and a Focus from this dealership within a week. Even through a remodel they were fast, friendly, and able to make our car buying expierence a great one. I will certainly return for all of my future Ford purchases and service work. I see now they have a brand new facility which will only make there services better. I will recomend World Ford to all of my friends and family in the market for a New Ford or preowned vehicle.

jafitz

17 de abr. de 2012

I had been weeks searching the Gulf Coast dealerships from Biloxi to Pensacola for a good deal on a used car. Found something I liked at World Ford and made an offer - after some back and forth we came to an agreement that I was very happy with. Sales associate Sandy McMurphy made the process easy, and the whole experience was quite enjoyable. Sandy was more than helpful, cordial, knowledgeable and it was a pleasure dealing with him. I recommend Sandy to all and will seek him out for any further purchases.

lacjag

2 de feb. de 2012

I went call and went there no one could not help me sold the car twice while i was trying to buy it

flrunner

20 de ene. de 2012

Two days after purchasing the vehicle that was supposed to be equipped with the voice activated SYNC system (one of the main reasons for my purchase of the vehicle) the system would not work. I have now taken it to the dealership three times and they do not seem to even understand how the system works. They acted like problem was isolated to my vehicle. More specifically they wanted to believe that it was my ipod that was the problem. But searching the SYNC website I find that it is an ongoing problem with the system. At no time has there been any talk about replacing the module that seems to be the problem which I would think would be a logical next step. At least until I saw the website listing the hundreds of similar issues. All they want to do is to keep resetting my ipod and the SYNC system in the vehicle. These resets have been done numerous times and do not resolve the issue. They obviously are selling vehicles with features that they have no idea how to support or features that just do not work as advertised. All I know is that I am completely frustrated trying to deal with the local dealership, and the continued run around I am getting. The continued trips to the dealership with no real resolution to the problems are just unacceptable.

kandhroberts

2 de sep. de 2011

Having been to multiple Ford dealerships throughout the country, it is safe to say that this one has been the best so far. The staff was happy to negotiate both on price of sale and on trade-in, as well as patient and helpful. Both the salesman and the sales manager were very eager to answer questions. Mark Wallace even took an extended amount of time to explain how to utilize all of the Sync features with the new car. Extremely satisfied with the level of care as well as the price and financing that was provided. I will definitely be returning when it is time to purchase my next vehicle. I highly recommend this dealership to everyone.

Gina123456

23 de ago. de 2011

Brought my car in because my ABS light was on and my car shuddered. $1,142.75 later I drove it away and 3 miles down the road the ABS light is on again! Explain that one. Sitting in shop waiting again to "see what the problem is"! Don't bring your car here if you are smart I never will come here again for any reason!

slfarley

1 de ago. de 2011

I have been a customer of World Ford since I bought my Focus in 2005. I was happy with the deal then, and when the Fusion came out in the 2010 body design, I had to get it. So I had an accident that totaled my car, and I was able to get the Fusion I have right now, and they were able to fix my car as well. So therefore I had to make sure to go to World Ford to get the Fusion I wanted. After the accident, when I was finally able to get another car, I went straight to World Ford. I want to get a 2010 Ford Edge. So I hope to go there, and I highly recommend going to World Ford that I wanted to do a commercial or testimonial for them.Sherman

swalters98

16 de mar. de 2011

World Ford is the best dealership that I have ever been to. Tommy and Mark in new car sales,Valerie in in service I will not go any were,But World Ford I would recommend them to any friend, family or a stranger. All of you there rock. Keep up the good work And I will always return. Thank you for all that you do for me.

flnavarre

28 de oct. de 2010

The badgering and holier than thou is unbelievable as I try to get a reasonable price on a 2011 Mustang. I just walked out......Forget about trying to accomplish a test drive with the wife alone. We had the sales rep in the back seat and the conversation was uncomfortable at the least. At over 50 years of age and retired military, it was the worst experience I have ever experienced with attempting to purchase a new vehicle. PERIOD !

CJV

30 de jul. de 2010

To make a long story short:Wife pre-orders a new Fiesta with the FORD official site.At time of delivery we discover:- Keypad is missing- Sync option is missingWhen asking for it, discovered more discrepancies.Sales person discovers the keypad in a box as well as mud flaps protection, nothing was installed.Still wanted us to sign all the papers, even if we did not take delivery that day (or possibly the next). I refused.I asked for a manager to give a feedback. I expected a simple: "Sorry, we need to do better'Instead I had a condescending answer:- This is a new car, we did not know how to order it (?????)Then the kicker:- You do not have to buy the car.I suggest to anyone thinking of buying a Ford:- Walk off to another dealershipIn addition (for a purchase anywhere):- Get an COMPLETE descriptive copy of the car order with all the options- Physically take the time to verify the car BEFORE signing anything for delivery.- Double check final bill with original sales contract

SaraGriffin

25 de abr. de 2010

After repeatedly promising that he could get our payments to 400/month with a 4.9% APR (after we waited literally 4 hours for the paperwork) our salesman BRIAN AGCAOILI (Asian man) tried to jack the price up 50 bucks a month literally as we sat down to sign. He tried to tell us our credit wasn't good enough for the 4.9% offer (I check it monthly and checked it again when we got home and it was excellent) we then said we would use USAA's financing (4.4%, which would actually decrease our payments, right? If 4.9% was going to get us 400/month then 4.4% should be even less) but he only came down to 440 a month. He is a liar and he wasted four hours of our time - after promising to do "Whatever it takes" to get our payment to 400 a month. More like "whatever it takes" to make a buck. If you go there, make sure to AVOID Brian Agcaoili!!!!!

loushaken

6 de abr. de 2010

Had defect with my 2007 F150 emblem and tried to get warrenty work done but was treated very badly by body shop. I actually requested parts to take to another dealer to install but was refused. It seems that they would rather argue than just do the right thing. I chose to keep the truck with defective emblem rather than deal with body shop even though the work would be done free.

WFS

12 de feb. de 2010

I purchased a F150 new in Jan 06, not a positive experience, this dealer was one of the worst. The service is far worse, for warrenty work I was told numerous false information. One simple job took eight days when I complained I was told that part of the problem was the holiday on Monday, it was actually the week before. I was told because I replaced a headlight bulb with a off the shelf regular Sylvania bulb the burned wire harness was not under warrenty and the non-Ford buld was the reason. I had the same warrenty work done again at Astro Mercury across the street and it took 30 hours vs eight days at World. When parts did not arrive for this truck I was told that they simply waited untill the parts came in. They did not make a phone call to check on the delivery date. I recently purchased a GMC because of the dealer, I did not want to have to go to World Ford for warrenty work.

WFS

10 de feb. de 2010

Purchased a 06 F150 four years ago, what a joke. Since then service is worse, adviser had more excuses than our federal government. Said the service time (eight days)was longer than expected because of the Monday holiday, there was none, it was the previous week. Told light harness failed due to replacement(not Ford) bulbs, they were traditional off the shelf at Advance. How much time do you have? Recently went to a GMC mainly to avoid this dealer FYI untill I traded I started going to Astro across the street, they can service Fords. Great people but they cannot sell me a new Ford truck.

newf150

21 de may. de 2009

this by far was the best experience i have ever had purchasing a vehicle. being new to the area scott and his team of professionals made it a welcoming experience and i will service mine and my wifes car there for years to come! thank you for all your help!

Fusion2010

14 de may. de 2009

This is the 8th vehicle purchase I have made with World Ford Pensacola in the last several years. Each purchase has been as good or better than the previous one. The staff is always courteous and knowledgeable. I will continue to purchase my vehicles from World Ford Pensacola as long as I am in this area. I have also used their service department which is one of the most top notch service departments that I have dealt with. Thanks!

victorylane44

7 de may. de 2009

My family and friends have purchased several vehicles from Mr. McDonald at World Ford in Pensacola, and everything is always great! They are a great bunch of people to deal with. I would definitely recommend this dealership and salesperson to anyone that I know who is shopping for a new or used vehicle.

2000

4 de may. de 2009

I have a 1999 Dodge Dakota R/T Pickup truck. I had problems with it overheating so I wanted to have it checked out with the people I trust here in pensacola and that would be World ford, a family member told me about there quality work, they have great service at the right price! I would highly recomend them.. Thanks again..

nhardy

4 de may. de 2009

We recently purchased a 2007 Ford Explorer and couldn't be happier with our experience! The sales and finance staff were so nice and patient with all of our questions (and our entergetic 2 year old). We never felt pressured or rushed, and we got a great deal on both our purchase and trade-in. We will only shop World Ford for any future vehicle purchases, and will recommend them to anyone we know who is looking for a new or used vehicle!

jsdeweyusmc

4 de abr. de 2009

This dealership is the worst one to deal with when you have warranty problems. Also when I wanted to buy a new 2010 Shelby, the new car manager didn't even go out to look at my 2008 Mustang to give me an estimate and just threw some number out to me. Brought my last 5 vehicle from this dealer but had to go to mobile to order my 2010 Mustang Shelby. Guess this dealer did't want to sell me one for about 56k

John R. Cocking

14 de oct. de 2008

I went to the internet to see what trucks were available with what equipment and I also went to Chevrolet, and GMC, and Toyota, but you already know I bought the Ford F150XLT and it is equiped better than the others and the price was only $300.00 higher out the door. Your sales staff, Aaron Fries, Tommy and Paul all were very kind and my experience was very good. by the way I now have about 1500 miles on the truck and have outfitted it with A Topper with bins in the side doors and a bed slide to give access to tools at the back gate. It would only be nice if Ford would provide those extras at a good price as well, then I would buy them with the truck.Thank You so much for the good service and excellent product. The Ford is still the best riding and handling truck on the road.John R. Cocking3500 Cessnock Dr.Pensacola, Fl. 32514skbjrcatcox.net850-324-1990