Kendy

28 de oct. de 2016

previously lease other vehicles , and staff are always friendly, place is always impeccable clean.faster dealer ever purchase vehicles, from the Sales rep , inspection to the Finance agent.

Mimo District

25 de oct. de 2016

Filipe was very professional and took care to ask if I had an extended warranty and saved me over $300 because I was partially covered. He also arranged for a loaner car -- which was fantastic.Thank you Filipe!!

Blondie973

24 de oct. de 2016

I was not surprised. As usual the services at Brahman are excellent, the sales and financial guys are very efficient, quick, serious, details oriented and very friendly.They take good care of their clients and they follow up personally. They always try to help you and give you solutions.This applies for new sales, used sales and service.I always leased my BMW's until I decided to buy my car at the end of my lease.Perfect experience both sides, including the service.

MikesM4

20 de oct. de 2016

Jose has been consistently friendly, helpful and a please to work with for the past couple years. I highly recommend him and the Braman family.

ssarria

17 de oct. de 2016

This was my first time at Braman (South Motors is typically my BMW home) and I was greeted by Alex after making an appt. online. Everything was smooth from drop off to pick up. He even provided me with additional information regarding my tires for which i was visiting in the first place.

Bruno

7 de oct. de 2016

I'm very happy with the leasing of my New BMW 430. How it will be my ultimate experience.for the next three years. Thanks

Carmen ita99

7 de oct. de 2016

I am extremely pleased with my new 328i. My purchase experience with Braman Motors was excellent from start to finish. Carlos Diaz from sales and Manuel Torres from finance were great!. I could not ask for better treatment, assistance and guidance through this entire experience from both of them. Carlos was personable, very knowledgeable and professional. They both worked with me to make an experience I was dreading into a comfortable and productive one. I give them my highest recommendations.

Braman, 1234

7 de oct. de 2016

Sales person finance manager and general manager they are awesome ,The car was clean and perfect condictionThe genius who exposed the car was so professional ,I love my car every day that I drive it

Jeronimo Monteiro

2 de oct. de 2016

Best experience, My wife and I had many cars in the past, BMW's for over 20 years, but dealing with Jose and Mauricio at Braman BMW was the best we ever had. Their professionalism, knowledge and willingness to help is unbelievable, also was not much time consuming we, got the car and sign all papers less than 3 hrs. Also they are both very friendly. I can only say they are the best . I would like to thank Braman BMW sales division and accounting for their excellent support. Your sale executive, Jose took care of all my needs, questions and concerns. He also provided timely and helpful advice regarding the purchase of BMW x3. He let me know all the important information regarding the car including its features, adjustable buttons and gasoline consumption, as gasoline is a critical requirement for me. I was very thankful that Jose took the time to explain and helped us choose the right car for us. He also has a caring approach and he is a true professional. Please accept my gratitude towards Jose, sales and Mauricio, accounting . Mauricio for his speedy and efficient services. I was able to complete the transaction within 1:00hr.

AEscobedo94

2 de oct. de 2016

Yes the customer interaction from when I pulled up to the dealer up to when I received my car was excellent, but what I paid almost $400 for wasn't fixed to my satisfaction. I do believe if I confront anyone they'll simply tell me that's "how it's suppose to be". I'm due back at the dealer in a month. I hope to confront them then. Overall excellent customer service especially from Armando which I dealt with mostly.

rmfgator

27 de sep. de 2016

Second time I buy a BMW from Braman once again great service. I'm very happy and satisfied! Will buy my next BMW at Braman!

Rgueraldi

24 de sep. de 2016

Friendly, straight to my need. Just got transfer from Europe by my company and they took my situation in consideration, speciality regarding credit. Found a common solution on leasing.Good service by Miguel Castro.

El Gollo

22 de sep. de 2016

Due to an Excellent service from Mr. Marcos Rodriguez (Service Consultant) very concerned with customers needs ,Delivered company values. He dedicate enough time treating customers by respect and names. You don't find too many people like him

el carro

19 de sep. de 2016

Estoy muy satisfecho con la atencion, y completa informacion del auto que compre.tambien mi informaron de todos los productos de la marca BMW y los posibles financiamientos.

Igyzab

17 de sep. de 2016

Carlos was willing to come in on his day off. Very efficient. Did a great job providing great and efficient service. Mamuel quickly obtain a great loan rate and gave me great advice on options.

Douglas Jones

8 de sep. de 2016

My sales experience with Daniel was fast and to the point, exactly what I was looking for. Honesty is all I ask for and he was straight forward from the beginning to the end.

Braman

4 de sep. de 2016

I love Braman... And will continue to come back and purchase BMW brand.. But most of all I love the Braman name because of his commitment in society

packy6919

4 de sep. de 2016

I bought a car that I love and the whole purchasing experience was excellent. The sales person was very friendly and helped a lot in the car choose.

shgonzale1

29 de ago. de 2016

Love my new car purchase, the whole experience was excellent. The sales associate was the main reason I purchased my vehicle at your store. Enjoying the car!

Guillermo

25 de ago. de 2016

The quality of service I receive every time I'm there is consistent and always exceeds my expectations. I'm also very happy with my service Advisor Jesica Rivera she's very Profesional and goes above and beyond to help me with any issues or questions I may have.

barbara428i

20 de ago. de 2016

had basic service done, had car 1 yr...took 1.5 hrs waited for car. Could have been a little shorter wait time. Waiting area had TV's and comfortable seating, no refreshments, no cell service for ATT and no WIFI password posted

Alejandro Gonzalez

18 de ago. de 2016

Anxiety had built up due to a lot of questions and concerns that I had about servicing and repairs of my car, all that anxiety disipated as my questions were answered and my car got the service needed. I really felt like living the " Customer is king" culture

Camilo Restrepo

11 de ago. de 2016

Maruf is a great service advisor. I recommend him 100%, he is diligent and always has a BMW service loaner available so I don't have to wait for my car.Thank you.

Jose Maria Softa

7 de ago. de 2016

We really want to remark the attention of everybody from the very moment we arrived.And above all, we want to highlight Antonella Zumino. Antonella has introduced us in the BMW's world. Her professionalism, her warmth, her outstanding compromise with BMW, her patience explaining everything as many times as necessary. Antonella introduced us to Sergio Rivera, who really attended to us very efficient and cordially.Antonella will be the best contact for your BMWs.

Dewin Alicea

7 de ago. de 2016

The service was amazing, the treat that they gave me was excellent. They was very nice and very profesional, I felt in trust with the purchase of my new BMW.

Asnath6733

5 de ago. de 2016

I've been a customer for 3 years and Steve always took good care of me. Making the impossible possible.He always made sure I was satisfied and got what I wanted.Willie also did a good job making sure this time around for my lease renewal I got the car I fell in love with at first sight.Definitely come see them for your next purchase

Dbbarba

4 de ago. de 2016

I have purchased vehicles from different makes all from Braman and I have been always treated very fairly. I am very happy with the service treatment this last time as well as the follow-through from everyone at the dealership.

Lisaliza

4 de ago. de 2016

Braman is my favorite auto dealer. The staff is knowledgable & kind. I appreciate how Simon Russell followed through to exceed my expectations. Monica in finance was great too.

Ray Daniel Pernia

4 de ago. de 2016

hola para agradecer el servicio prestado y muy feliz por ser parte de la familia de mbw braman un servicio especial a los clientes en general .

A True

24 de jul. de 2016

Based on the negative reviews I read before my appointment, I was pleasantly surprised at the overall service. The after service car wash was below average. There was still a big banyan tree berry glob on the hood that remained after the wash. It seemed to show little attention to detail to the final product.

Remington S

23 de jul. de 2016

Salesman Fernando Garcia was very helpful getting me through the process took me on a test drive and I received an orientation about the car (I have owned a few BMW vehicles but this car had new features

Dena Willman

22 de jul. de 2016

Until I was assigned to Jomar as my service advisor my experience with Braman was extremely sketchy and not great. Jomar has gone above and beyond and I can't thank him enough. The only reason why I am considering leasing my 5th BMW with Braman is because of him. otherwise I was prepared to leave when this lease was up next August.

Jose123

17 de jul. de 2016

Excellent service. Simon Russell went above and beyond a customer expectations.My trade in car estimate was fair and prompt and entire experience was painless and fast.

Jose Dossantos

17 de jul. de 2016

I'm a Braman customer for over 10 years and have Felipe Bocangel as my service adviser since my first car and Felipe always go over and beyond to help and make my visit very pleasant and smooth, he is very accommodating even on an unexpected scheduled visit. Thank you Felipe you are the best!!!!

jorge tonarely

15 de jul. de 2016

everything corrected to my satisfaction.ease of making an appt, service performed in a timely fashion. minimal wait for my car when picked up. Very satisfied

Iso

26 de jun. de 2016

The car was ready on the day and time I was told it would be. Felipe kept me informed the whole time, if I was to say any thing bad it's they did do a very good job cleaning the car.

LABSR

24 de jun. de 2016

The guy of inspection we have to deal with from END OF LEASING Dept.is a very unpleasant.Fortunately the Sales people of Used Cars are very friendly and well educated

Suze 7

19 de jun. de 2016

My 2006 BMW X3's air conditioner had been replaced a second time and soon after the same problem reoccurred where after driving for 30 miles or more would stop cooling and warm air would come out. My service rep Felipe Bocangle assured me that they would discover the cause and test drive it for 50 miles to make sure. I was given a complimentary BMW and treated like a VIP even though my car is not new and has high mileage! I even was assured that my car was in great shape and never was pressured to buy a new car!

Frank

14 de jun. de 2016

Exelent service advisor, the car was ready when it was promessed The quality of service and the advisor Jose Alamo were amazing Thanks again jose

rmfgator

12 de jun. de 2016

Do to flooding had an issue with my BMW received great service, took care of me right away my car is running flawlessly! My service consultant Jose Alamo is great!

LUIS MILA

10 de jun. de 2016

Was not happy to take in my 3 week old car in for service because of a oil leak. Their service department seamed disorganized. For three days i was never updated on issue or progress. No phone call, no return calls, I had to keep calling to find out the details and stutus.My wife recieved an email, not a phone call, that the car was ready. She went to pickup the car and noticed the display screen was indicating the tires need air and asked the gentleman that brought out the car to check it out, because it was not there when we took it in. Instead of adding air he reset the system, the message would not go way.After I check the pressure, I found all four tires under 32 psi. Add air, reset the system and no more messages on the display. For Braman represent it self as a prestigious dealership, I was very disappointed. I train people in legistic and how to make them more efficient in their work, this department seams to be lacking customer care.

maribel biamon

5 de jun. de 2016

Cordial but ... took FOREVER !! I liked the fact that at no time you felt like you were in a car dealership and that is a plus.

Sosa201

3 de jun. de 2016

I can't rave enough about how absolutely pleasant, professional, and just all around great experience it was making my purchase at Branman BMW. Everything from the amazing team that helped me Yoel (sales), Franchesca (Finance) and Armando (service). They make you feel like you're top priority and take note of every comment or wish. I don't live close but plan to continue taking the drive to this location. I don't foresee anyone else topping or matching this type of service.

135Guy

2 de jun. de 2016

I was shocked at how Expensive particularly miscellaneous parts were? Maybe next time I should have the service person quote this. The valet service was great

jecsr12

29 de may. de 2016

I was treated like family! great service. Fast and delivered as promised. Waiting area was comfortable and I appreciated the free coffee early in the morning.

bmwdealers

26 de may. de 2016

After 30 years of buying all types of vehicles at many different auto dealers, this is the first time my wife and I came out of Braman BMW with a huge smile and completely satisfied with the service, the courtesy and the entire ambiance in general.

jeans

24 de may. de 2016

The sales rep was very helpful explaining everything about the different cars that i liked. The paper work was also quick. I am very satisfy.

pepo

21 de may. de 2016

Each time I went to Braman I feel treated like a king !From the check in team , then the service advisor , the loaner car team and the cashier's. What a great example for all companies and service providers in the world, this is how you treat a customer and make him wish to always come back and recommend. Special thanks this time to my service advisor Armando Acosta and the ladies from the cashier and the car loaner and the check in team Jose A Cordova

Sam

20 de may. de 2016

Mr. Maruf Muchallah goes above and beyond; he is very helpful and very knowledgeable. His customer service skills are the best I have experienced in a very long time. He is always strive to meet the client's needs.

Ralonso223

20 de may. de 2016

Marlon Vargas has been providing us with amazing service for years so when he recommended we speak with Joel De Los Reyes after we asked him about leasing a new BMW, we felt confident we'd get the same kind of attention we have always enjoyed from Marlon.Joel did Marlon proud. He was very patient and amazing with his attention and enthusiasm. It was the end of the day and I'm sure Joel would have loved to call it a day, but we never felt rushed or pressured at all.We walked out of the dealership with an awesome new car and a new friend. Thanks Marlon and Joel!

Samraf757

20 de may. de 2016

Jeffrey and team were very responsive and professional. They made sure we were completely satisfied with our purchase. I would definitely recommend this dealership to my friends and family.

Markymark

19 de may. de 2016

Service was done in a very professional and timely manner . Everyone at Bremen is very nice and professional and the service area is very nice and neat

F30_335i

16 de may. de 2016

As I said they treat me amazing and they perform quality work! I just will drive 2 hours south every time I want to service my car

Kenneth

15 de may. de 2016

Simon has repeatedly gone the extra mile in helping me make this purchase. This is the second vehicle I e acquired from him. Quite frankly, he's the sole reason I come to Braman

bword420

15 de may. de 2016

Benjamin over at Braman BMW took care of everythig and returned my car to me driving better than ever. great service wont take my m6 anywhere else.

cosmolulu

14 de may. de 2016

Marlon was extremely helpful and ensured that the service was completed in a timely manner. He also made sure that all the components that needed service were addressed.

mhbmw

10 de may. de 2016

Ivan was a pleasure to deal with. My car had a flat tire and he took care of everything immediately and with no hassle. Thanks!

Genesis123

6 de may. de 2016

Just I got what wanted the attention excellent I so glad for my new car I will recommend always this dealers Thanks so much See tou soon

MariaES

2 de may. de 2016

It was absolutely a pleasure to visit Braman BMW, Marcos Rodriguez welcomed me with a smile and was efficient, respectful and friendly. Marcos made sure a proper inspection of my vehicle was made and all that was needed was taken care of.Thank you Marcos.

SouthBeach Realtor

30 de abr. de 2016

I had a flat tire the other day on my run-flat tire.I called Braman BMW and they took me in right away so that I could put on a new tire immediately. They also washed my car and I was out of there rather quickly. They were very efficient and friendly .S.B.

melissa

28 de abr. de 2016

Great service and support! Elie did a great job in finding the car I wanted and within my budget. Very happy with the price I got and the efficiency of the dealership.

fsl674

25 de abr. de 2016

Felipe aleais make my service visits a pleasurable experience, going the extra mile to have a satisfied client. Felipe really provide you high level service and tells you his honest opinion.

christyfish

23 de abr. de 2016

Dropped off my car and was taken care of right away. The problem was diagnosed and addressed efficiently and my service provider checked that the parts were covered by my extended warranty. Picked up my care the next day and everything was running smoothly. Very happy with the service!

hernalj

22 de abr. de 2016

Sergio did an amazing job demonstrating the features and key characteristics of the car. Also he did great taking care of any questions I had and always with a smile! Great service and knowledge !

Jjs

21 de abr. de 2016

I've noticed that this dealership gets a bad rap and I'm not exactly sure why.. people just expect way more then what they can reasonably get maybe? But every time I go in I get well taken care of, I get everything when I need a timely and efficient manner. I call ahead of time to check if they have loaners, and I come in during slow times.. what more can you ask for?!

review of tire service

20 de abr. de 2016

Felipe was very professional and gave me a quick turnaround in getting my car back to me the same day. The cashiers need to have a bit more customer service training otherwise great service overall.

Pedro

19 de abr. de 2016

I wen to Braman to do my 10,000 service and Marcos was great in setting the expectations from the very beginning, friendly approach and I felt treated in a very professional way.

lulita1965

19 de abr. de 2016

Amir is a very professional and great sales person. It was a very good experience. He help me with all my questions and concerns. I will recommend him to my friend and family

mbado123

18 de abr. de 2016

I have worked with Erick before, he is very Knowledgeable and friendly and I will continue requesting his assistance for all my car needs or any question I might have..

Abarrio

17 de abr. de 2016

I went to service oil in my BMW. Experience from reception to getting the loaner back to pick up the car was excellent. I had to wait a little to much for the valet to bring the car, that's the only thing that was not perfect.

Teacher71

30 de mar. de 2016

Ivan Jimenez is the greatest service representative any company could employee. He is an asset to Braman BMW. He is the reason why I continue doing business with Braman. Every time I needed my car serviced he greeted me with a smile and a hand shake.

padronany

21 de mar. de 2016

Jessika was great . Very good experience. Jessica took care of me immediately . She helped me with all my concerns . I didn't have to wait for the car, got a loaner immediately. Thank you

Luis

18 de mar. de 2016

Maruf was friendly and extremely helpful. Even though I did not have an appointment, they treated my case with promptness. Everything worked like clockwork. I was out of the dealer and with a rental in less than 30 minutes.

D Cohn

17 de mar. de 2016

All went well. Dropped car off on appointed time. Got a loaner. Car available as promised. Service work done perfectly. And they even washed the car.

GGinorio

17 de mar. de 2016

Friendly staff, I will go to then for all my car repairs, which should be in a while since they did such an awesome job.

Idim1963

16 de mar. de 2016

I highly recommend the Braman Service Center. I always receive excellent service. They are very friendly, professional and knowledgable. The waiting time is minimal and always kept.

Fay29

15 de mar. de 2016

Service appointment was made quickly and the service adviser was friendly and arranged for me to get a loaner since it would take several days. Vehicle was finished before expected and the process was simple.

figueirm

15 de mar. de 2016

sales guy was very professional, patient and knowledgeable. Lorenzo is a very nice guy and an excellent sales person and was able to conduct the sale in a very professional way

Redlandmarketvillsge

14 de mar. de 2016

Great and friendly service. Jessica is knowledgeable and cooperative. Great service advisor. Very concerned and proud to be a B M W service advisor and as a customer I am the ultimate beneficiary

Hereinmiami

12 de mar. de 2016

I have a great service advisor Marco Rodrigez who is efficient and friendly and has a great sense of urgency for his customers. he's great to work with and why we don't know each other well, I know him to be a really good guy.

Tranquilfire17

9 de mar. de 2016

Wonderful experience with Laura. I walked in with an idea of what I wanted m, but Laura really helped my find the right car for me. She was also very patient and knowledgable.,

MCGasque

2 de mar. de 2016

Good service; friendly and polite employees. Transportation options available. Car was washed and cleaned when returned. Pleasant service rep that kept me informed of the status of my car.

Jewlz1216

27 de feb. de 2016

Walked into show room was introduced to salesman Hugo Martinez. Hugo was very informative & very honest. Unfortunately I didn't make the deal until the following day when I returned. I than spoke to Mauricio Alvarez who picked up where Hugo and I left off. Mauricio was honest and willing to negotiate a deal that worked for both of us. At the very end Hugo also got credit for the sale as well. Great experience

bracha

26 de feb. de 2016

I continue to be very pleased with the responsiveness of the dealership and the ease in leasing my third BMW at Braman Motors. It was a pleasure to work with Marc Martinez!

El itako

23 de feb. de 2016

Best auto seller that I never saw. His names is ANDY really carefull to every detail . I would like to sei thank you Andy !!! Olso Francesca of finance good job . And now enjoying my card ?? By

BMW22

21 de feb. de 2016

Arrived late on Sunday, 02/14 for a leak in my run-flat tire. Jason Delgado tended to my needs, despite the purchase of my 328i at a competing dealership. Jason was efficient and amicable. Having my service performed at Brahman definitely made me wish that I had purchased my BMW at Brahman.

callSaul4451

18 de feb. de 2016

Jason my rep was amazing!!!! he was extremely courteous and knowledgeable!!!!!! I was given a loaner car and the female that helped me was so nice and friendly!!!! When I picked up my car the next day the cashier clerk was professional and friendly!!!! I always have a wonderful experience at Brahman!!!!!! Thank you!!!

oliver

13 de feb. de 2016

All personal have very good service.Barrington Russell, Jr. has excellent service.The manager is very friendly,Francesca Perez did very good job.Highly recommend

fs

12 de feb. de 2016

Mauricio Alvarez was awesome: straight to the point and willing to find the right deal. The sale went smooth and paperless!Great experience!Thanks!fs

JC

8 de feb. de 2016

Andy Rubio and Sam Borges handled my transaction and this was a positive experience. They worked to assist me in achieving my objectives with the vehicle I was leasing. Monica Sajec, the financial person was equally helpful during the process.

mnavarro27

30 de ene. de 2016

Erick has been amazing at his job. Good job for the well done job. He is the best at services. Always on top of what needs to be done. Thanks.

Rnunez1

30 de ene. de 2016

Salesman show me a more then one options to find the best car for me.About financial dept. Ignacio treat me very nice and help me to understand the difference between BMW financial and other one Ican't remember.At the end BMW was the best.

Dimitri Andonov

30 de ene. de 2016

Ater sale your dealership should spend time explaining to the new buyers :- How to use the electronics in the new car!- Maintenance schedule etc.- At least one hour lesson with technician explaining the ins and outs of the car.

Long Time BMW Owner

27 de ene. de 2016

Service was done promptly, timely, and very well. Staff updated me while I waited -- very thoughful. Would have preferred cashier and person delivering car spoke English first.

Dr.Brandao

26 de ene. de 2016

We went visit another dealer, but Elias made the difference! All the family decided to buy the new car with Eliasib Reyes at the Braman.

JOE

26 de ene. de 2016

EXCELLENT CUSTOMER SERVICE AS USUAL FROM MY SERVICE CONSULTANT MARCOS RODRIGUEZ .VERY THOROUGH AND PROFESSIONAL AT ALL TIMES AND THE SERVICE WAS TIMELY AS PROMISED .

MB325i

22 de ene. de 2016

I've never have a problem with service. Felipe is always conscious of my time restraints. He explains in DETAIL the service work that is performed and always delivers on time! VERY PROFESSIONAL

sorbatista

20 de ene. de 2016

Great service! Excellent environment, friendly staff and very efficient! Jason Delgado made the whole experience easy and expeditious.The wait was minimal at the cashier window and waiting for the valet to bring me my keys. Overall a pleasant experience,

Vxk55

18 de ene. de 2016

Absolute worst service I've ever experienced with regard to an accident and just customer service in general. I got into an accident on Nov 15, 2015, and was towed to the body shop the following day. It is now January 20, 2016, and my car is STILL being repaired. I was told it would take approximately one month to fix, yet it has been over two. Every week I would call and they would say, "just one more week." It just so happened that the person responsible for my case (or lack their of), Dwayne, was fired about a month and a half into the job. Nobody let me know this information or at the very least updated me, and I had to call to find out the status of my car. The case was transferred to a new employee, Michael, who has been reasonable. He blames it on excessive damage and parts delay, but that is no excuse. I was given a timeframe that has been extended by double.It appears that nobody at Braman works efficiently or effectively - this includes the employees at desks and the mechanics as well. Surely, I'm not an engineer so I don't know the degree of the damage - but the point is it should not have taken TWO MONTHS - and if that's the case you should have known from day one it was going to take a xxxx of a lot more than four weeks. If you want your car to sit in a body shop for as long as possible - bring it to Braman. They will ensure that you are left in the dark regarding the status of your vehicle. If and only when you call and complain for the eight time will they actually lift a finger to get it going.I am in absolute disbelief at my experience and would not wish it upon anyone.

RomeoGonzalez

17 de ene. de 2016

My 6th BMW - 5th lease and first time in Miami. Fernando treated me right and honestly. I was just doing some research for my upcoming lease end. He quickly pointed out a current BMW Finance Jump-Ahead promotion to return the lease earlier. BMW Finance paid my last 2 paiments and walked away wit a new 428i Grand Coupe. Fernando also pointed out that a different color than the one I had selecte was actually better for me. I am a very happy customer.

Dragon8

6 de ene. de 2016

The show rooms and facilities are impeccable. I drink lots of water so I appreciated they had plenty of water bottles and the coffee was excellent. The friendliness and knowledge of staff is unmatched. 5 star service!!

Tony G

6 de ene. de 2016

So far my wife and I have been leasing BMWs for the past 6 years and have had a great experience with Braman service and sale personnel.

villegas1017

1 de ene. de 2016

Go straight to Braman, don't waste your time on any other in Miami. This dealer in elegant and amazing to do business with. I recommend Mauricio Alvarez as your sales advisor, he is very professional and has an extensive product knowledge. I have bought two cars from them, all very good deals...Five star dealer!

Jmejia8074

31 de dic. de 2015

By far, the best dealership nation wide. Best customer service. Best deals. Best professional dealership. " no where else but Braman ", completely satisfied with my car. Thank you, such much Braman.

Pepe

31 de dic. de 2015

Very satisfied with the service and the attitude of the personnel , in particular the salesperson Mr BenavidesI had previoud experiene with the Service Departnent which was excellent

M5Lover27

28 de dic. de 2015

Maruf always makes my service department experience exceptional. In all honesty, I continue to service my M5 at Braman because of employees like him. Thanks.

carlos 123

26 de dic. de 2015

I had a great experience. My sales person was great, very informative, helpful and pleasant to work with. Finance was great also. They were quick, made my visit very pleasant and were great on numbers and gave me BMW financial with a great deal.

Rene M Valverde

25 de dic. de 2015

Thanks to the assistance of Felipe Bocangel, we were able to schedule and execute all the repairs and services required by our X3, timely and completely.

305WOLF

25 de dic. de 2015

I was in the market for a new lease. It was between Mercedes or Maserati. As I was driving home I said to myself, "let's swing by Braman and see what they have in stock. I walked in and an Electric Blue M6 really caught my attention. As I walked around the show room the first person to greet me was Mr. Jesus Diaz. The rest is history. A few hours later I was on the way home with a beautiful vehicle. Jesus demonstrated excellent service, efficiency, and professionalism. I will definitely recommend this particular dealership going forward.

Oliver

21 de dic. de 2015

Just went there to inquire for a lease and left a couple of hours with a new lease car.The stuff is extremely friendly and professional, from the Client Adviser Eliasib Reyes to the F&I Coordinator Louella Monte.What a pleasant & smooth experience!

Bert

20 de dic. de 2015

Maruf, is one of the best service advisors I have dealt with in over 30 years of buying cars. He's courteous, keep me informed of the status of the car, and as always pleasant to deal with.receiving exceptional service from Maruf has become commonplace.

Fcarozzi2528

17 de dic. de 2015

Great customer services leave the dealer with a great satisfaction of work and staff professionalism no long wait for pick up and answer all question you have

rayala68

17 de dic. de 2015

It had obtained 5 stars if the car had been ready in less than 1 hour as originally promised. However, Chris was very kind and compensated accordingly.

Jamr 1680

16 de dic. de 2015

I just got great attention, the dealership is great and the cars are great, overall a got a great experience and I'm very happy with my vehicle, I would defenetly keep buying from you

Ddduncan

13 de dic. de 2015

Jairo was professional and exhibited such patience as we asked questions about everything. He did not try to push us aside even when other customers entered. We were so impressed with the day's treatment that we left with an X5 and initially we were just going to look. Stop by and ask for him and then Manny in Financing was just as superb. Thanks for making our purchase a wonderful experience.

clares, marcia1123

9 de dic. de 2015

I was very satisfied of how great the sale person Fernando Garcia was in helping me to find the perfect car that I was looking for. He was very friendly and willing to help me make the right decision.I called Fernando next day for a question that I had and he assisted and directed me to the right person.

RiveraMarc

7 de dic. de 2015

My service advisor was Renzo. He was extremely accommodating from the first time we spoke on the phone to the final handing over of my new car keys. I went in with one idea and he was able to help me achieve an even better outcome. I received a great car, a great lease program, and the process was simple and easy.

dearin

6 de dic. de 2015

Love the the place and my new car! This is my second car from this place and I will go back for my third. Nice people!

Jovy

5 de dic. de 2015

The service consultant Jose Alamo was very attentive and kept his word on how long the service would take. He was cordial and professional.I would definitely recommend Braman service center.Sincerely,Jovanna Medina

pks

30 de nov. de 2015

Had to replace rear tire due to a nail. Accommodated my need w/I hesitation and to my complete satisfaction. Thank you Maruf, as always a top customer service professional.That's why I remain with Braman.

Patricia

29 de nov. de 2015

I appreciate the professionalism provided by Maruf Muchallah. He made sure all my service needs were met with usual friendly, yet professional nature. He is the only reason why I own my BMW so I can get it serviced at Braham!

Transmares

25 de nov. de 2015

I'm very disappoint this is my first BMW I think will the last , in 2 years a expended 900.00in tires only, my car is new..in two years I have to go a couple times in the dialer.

Carolinasuarez5

25 de nov. de 2015

Erick was very knowledgable and helpful during the entire process. He made sure that I got a loaner as quickly as possible and even helped me call my insurance company so they would fax a current copy of my card. He really went above and beyond anything I expected. He even personally notified me when my car was ready for pick-up. My mechanic even came by to ensure I got my car right away, which I thought was great customer service. I was very pleased with my overall experience at Braman. I would definitely recommend it to all my friends and family members.

Thankful

24 de nov. de 2015

Great service experience. Jose Alamo made it easy to drop off and pick up my vehicle. He was professional and understood my description of the problem. I come to Braman because of Jose Alamo.

jdr707

23 de nov. de 2015

Great service experience. Service advisor contacted me to inform me that one of my tires had a nail and gave me different pricing options to replace the tire. The car was ready the same day (Saturday).

ffg12

23 de nov. de 2015

Lorenzo and Alejandro were very professional. Most of all they were both up front and honest with all my questions. Excellent experience. Love my car, love Braman.

Ricariza

22 de nov. de 2015

Jesus was great! Took care of all my recommendations and needs ...work to find the best deal available and he delivered. ! Finally a good sales experience that I have in Braman.

jm2fuji

18 de nov. de 2015

Brought my Z4 in for service for the first time since moving to Miami. Easy to drop off car, received a loaner, pick up a breeze.

Athena321

11 de nov. de 2015

Even though Mr. Felipe Bocangel was not the assigned service advisor since the assigned to me will be late he took the initiative to write the service forme which is great.

Ahmed

9 de nov. de 2015

I received an outstanding service starting with the service advisor, getting a loaner, getting follow up calls and returning the loaner. Also the most important thing, the car came out fixed and cleaned.

Fer

8 de nov. de 2015

I had had several bmw's before and my service experiences with Ben Ferrer in Braman are by far the best! I've had a Z4, M3,M4 and can certify Ben is the best service advisor in BMW in south florida! Ben has helped me with any issue I have had and has always delivered as promised.Thank you!

BVF7

7 de nov. de 2015

The customer service makes the experience right? My service advisor Marcos was awesome! Took such great care of Me & my car & I highly recommend him!

harry

5 de nov. de 2015

Rodrigo Vanegas was very quick to respond to my request for service and he was most helpful. He's a good person. That's all.

Martin76

5 de nov. de 2015

I had an issue with my parking camera. I arrive without an appointment, and they attended me very fast, and gave me another one for the time my car will be in the garage with them. After a couple of days, they gave me a follow up and then I went for my car when was fixed.

Fred

2 de nov. de 2015

Fast and direct, Jose appreciate our busy time and help me to address all my questions and have my unit just in time. I really recommend work with Jose.

VGD9

2 de nov. de 2015

They were very helpful and gave outstanding. Dave from financial and Monica (sales) were extremely patient and willing. Thank you for your great service! I was very happy!

Bimmirific

30 de oct. de 2015

Jose Alamo took care of me when I went in for a new tire. Without an appointment he took care of me in a couple hours. Very happy with my first Braman experience.

fkh1980

29 de oct. de 2015

I was very pleased with the service I recently received at Braman. I called and was able to book an appointment without hassle. Service representative was attentive to my needs and very efficient.

Vaniniami

25 de oct. de 2015

The service I received at Braman was outstanding. Marlon was courteous, helpful, and ever so kind. He truly made me feel like family! I am very grateful for the wonderful care I recieved. Thank you Marlon!

Luis Posse

24 de oct. de 2015

Marcos Rodriguez is an outstanding employee!!! He makes the experience quick and yet VERY friendly and personalized. He is outstanding; you have a great employee with him. Some improvement should be done in cashiers, but still the overall experience was great.

dbn4541

21 de oct. de 2015

The vibration problem was resolved, where other were unable to resolve. It required two new tires, balance, and alignment. However, the repair cost of $810 was high.

Bmw428

20 de oct. de 2015

Kris has been by service advisor for years... When I called to to make my service appointment.... He informed me that he is no longer with BMW service... He recommended Jose Alamo to to be my new service advisor! GREAT! He got me in... Got me a loaner and very professional ! My new great service advisor!!!!!

Andrea

15 de oct. de 2015

Excellent customer service by service rep. It is always a pleasure working with Maruf...The valet was excellent. Excellent customer service from the cashier as well...

Fabiana2505

13 de oct. de 2015

Excellent customer service was provided by Jesus Pimienta. I am extremely happy. I extremely recommend it. It is my pleasure doing business with Bmw. I was valued as a customer.

Terybmw16

12 de oct. de 2015

To whom it may concern,I received absolutely great service from Felipe! I would definitely recommend him! He is very caring and professional. Thank You!

Andresez

8 de oct. de 2015

Very happy with my purched ! Steve was very helpful and efficient. They look for the car that i was looking for and gave me good deal.

TiaraK

7 de oct. de 2015

This is my first time buying a car, and I went to give it service a few days ago. Rodrigo Vanegas helped me through the entire process and made me feel very comfortable about my questions and concerns!

JECM1974

7 de oct. de 2015

Service and experience in general was good as usual. The only kinda issue that I have is that it takes too long to get the car back once i get the call that the car is ready. So the waiting for the car after I pay is kinda too much. But everything else.... GOOD SERVICE!!

Josie12

5 de oct. de 2015

As veteran car buyers my husband and I approached the task of buying/leasing a car with caution and trepidation due to many years of experience with last minute "problems" that resulted in added costs.We were pleasantly surprised at how smoothly the process went. Anthony was very informative and patient with our questions.

Jc1004

4 de oct. de 2015

Great service consultant. Friendly, professional, efficient and effective. I was informed about the timing expected for the service and contacted by phone when it was ready

Mflores

1 de oct. de 2015

Thank you Rodrigo Vanegas for being a problem solver; I bring my car to Braman BMW regularly for service and I feel that I am well taken care of by my service consultant and staff.

likeice

30 de sep. de 2015

This service quality is terrible.Here's my log.Aug 1 : Free Scheduled maintenance. Pick up car in the afternoon.Aug 3 : Heard squeaking sound from windshield and found passenger side wiperblade was loosen and wiper body scratched windshield.Aug 4 : Brought car in to fix the scratches.Aug 6 : Picked up car. Aug 9 : Found distortion in windshield.Aug 10 : Brought car in to fix distortion. Picked in the evening.Aug 11 : Found distortion from other area and a couple chips on windshield. Brought car in.Aug 12 : Called to ask them to replace windshield because I felt I couldn't trust the windshield buffeting work anymore and also for safety.Aug 18 : Picked up car. Many dirty spots on car seats. Windshield glue shows unprofessional installation. Key fob didn't work at pick up, i thought battery ran out. But, 2nd Fob also didn't work. Car didn't recognize fob. I had to put it in to start. Did BMW North America Survey and left complaint.Aug 19 : Called dealer and they said I need to bring it again. I told "Really?". They offered car pick-up. When towing truck came to pick-up, the tower found scratches on my low front bumper. I never had scratches there. Possibly done while car was at service. But, they said they didn't do that.Aug 26 : Went to dealer to pick-up my car. They cleaned up glues from windshield installation but still visible if I look closely. Still some spots left. I cleaned up at home.Sep 2 : When it rained, wiper squeaked and skipped some areas. I thought that's from new blade. But, I found that wiperblade arm from driver side was offset. Positioned higher and interfere my sight.Sep 3 : Called dealer and asked pick-up. They picked up and called me later and said it's ready. I went to pick-up my car. Wiper doesn't make sound anymore.For a month, I visited this dealer 10 times. I lost confidence about BMW service quality.It's worse than any other service dealer.BMW North America doesn't really let me know how they follow this claim up.I requested monthly payment re-imbursement but they said car must be in the service at least a month. Actually, I spent a lot of money and time to drop and pick up. I lost my windshield tinting, which cost over $100. Tolls I paid are quite a lot. One way trip is about 20miles and takes 30 min minimum. Mostly took a lot since I was in heavy after work traffic.My first BMW service experience became a nightmare.I probably never buy BMW again.

loida1007

30 de sep. de 2015

From the time Jose Alamo scheduled my appointment, thru the time the vehicle was being worked on he kept me up to date as well as he delivered the vehicle as he had set

Emiller65

19 de sep. de 2015

The management and sales representatives were very professional and helpful. The general manager and staff resolved all issues. The legal staff also was involved in assisting to resolve the prior issue and did their job well.

L123

17 de sep. de 2015

I've been taking my car for service with Rodrigo Vanegas for several years; he is always professional, patient, friendly, provides great customer service, and does his job with a smile.i would recommend him to anyone.

HelenJean

17 de sep. de 2015

From start to finish I the service was excellent. I dealt with other dealerships and by far this is the best of the best. Jose Alamo was professional, personable and made sure everything was taken care of. Each step of the way every employee I had contact with was very knowledgable and pleasant. When my car was finished it was clean and I was walked out to the parking lot to get into it!I cannot say enough nice things--This was my first time at Braman and it will not be my last!

Mauricio

15 de sep. de 2015

Rodrigo vanegas great person and professional, he is always worried about costumer and tries to make things happen very efficient and and In a timely manner.

jgschwade

10 de sep. de 2015

Very friendly, efficient and thorough job by Armando and the whole staff. I would recommend both Armando and the dealership to friends. I had an excellent experience.

Sylvain & Jenny

2 de sep. de 2015

We really liked our salesman Simon Russell from the first time we met him and we knew if we were going to purchase a BMW, we wanted to do it from Braman because of Simon. He was helpful, we asked him lots of questions and he always answered them without hassle. Then when we did end up purchasing from Simon and we also met with Alejandro the finance manager and we too liked him, he was helpful and we asked all sorts of questions again that he answered without hassle. Overall our experience at Braman was an easy one with really great service.

Rick

28 de ago. de 2015

THE SERVICE PERSON, WAS VERY HELPUL AND STAYED ON A SUNDAY AFTERNOON , MAKING SURE I WOULD GET A LOANER AND TAKE CARE OF MY CAR.. VERY GRATEFUL FOR HIS ATTENTION.

Summersky305

27 de ago. de 2015

It's nice to buy your car in an elegant environment. Just make sure you don't over do it. They have an amazing collection of new and used cars so unless you can afford more stick to your price range. Great friendly staff that work well together. They explain the paperwork and how the car operates so you leave there knowing what you bought and how to use it

bmwx2

26 de ago. de 2015

Worst service experience ever. They hate to deal with manufacturer warranties, and BMW Corporate does nothing but apologize. Steer clear of his place. Your best bet is to drive to Lauderdale, or Vista.

Dregarcia

22 de ago. de 2015

Known my service advisor for over 15 yearsIt has always been great pleasureI only wish I bought my car in this dealership and not one far

Seba911

22 de ago. de 2015

It is always a pleasure to make an appointment with Benjamin Ferrer. Thank you, I always take my vehicle at this dealership and they are very friendly and helpful.

Luzmavillar

19 de ago. de 2015

Excellent, superior service every single time, Maruf is always responsive when calling, friendly and problem solver. Makes all the difference in the world when service is the best.

jbarq328

15 de ago. de 2015

I've been going to Braman BMW since I bought my 328i used in 2013. I'm very satisfied with the service that Marlon my advisor provides. He is very knowledgeable about my car and trustworthy. I've taken my car in for all kinds of service and repairs; my experiences are always great, as Marlon does a great job listening to any issues I need resolved and looking for any other issues the car may have. The mechanic staff also completes the work very quickly, though it's always sweet to get a new loaner to drive around!

RODM4

14 de ago. de 2015

Easy to schedule appointments. I was there dropping off my car for service and it took me 20 min from the moment I entered to the moment I was leaving with a loaner. I highly recommend this dealership.

Jim Silver

14 de ago. de 2015

The people at Braman have always been great!!! This experience was no exception. My salesperson Eric Pardal was great as he was last time! He goes above and beyond in every way!!! Monica in finance was also great and a pleasure to deal with. Luella, finance manager, was a huge help in coordinating the deal by phone in advance of my arrival at the dealership. She helped me in 2011 as well and was nothing short of awesome to deal with!

caryharley

19 de may. de 2015

Always a pleasure to deal with Jessika. She takes care of all my car's needs and is informative as to readiness. Got a loaner and my car was returned washed and clean. Thank you!

Yaidira BMW X5

16 de may. de 2015

Braman BMW is a great center, everyone is friendly, helpful and efficient. Big thanks to Mark and Willi that made our experience very pleasant. We will always come back! Great job, great team! Thank you!

Carlivaras

14 de may. de 2015

Great experience overall! Would highly recommend!! Fast, Convenient and Friendly! car was just as advertised and offered good finance at a very competitive percent. Thank you all who were involved in this great experience!

Anonymous

14 de may. de 2015

I had the best service and it was very personalized and the dealer showed concerned for my needs and wants in the vehicle. The experience was outstanding. Mark P and Borges were both fantastic.

harper9

14 de may. de 2015

I have leased my last three vehicles from Brahman BMW and will continue to be a customer there. Very professional and efficient and meets all of my standards..

AB

12 de may. de 2015

Very efficient. Respected my time. Very professional. Communicated well. Car was well priced. Easy financing process. Didn't take long. Answered all questions.Explained features.

mmesa1096

9 de may. de 2015

Jose was very polite and honest. He offered great customer service.The place is comfortable and he made you feel relax.I recommend it!!!! 100%

Ricardo12345

8 de may. de 2015

Overall great buying experience. Service was great up to the standards you would expect from a BMW dealer. I would recommend this dealer to anyone, it was a very pleasurable experience.

MIRY

8 de may. de 2015

The service dept is outstanding, its the was they welcome you when you arrive. Very generous and friendly, and their personality is awesome. Also my service advisor Maruf is very attentive when I call with a problem. Besides that BMW is my favorite car, and this is my 3rd one, the service dept has a great impact as to why I continue to be a BMW customer.

Cv2233

7 de may. de 2015

I serviced my BMW135 for the drivers side window that fell behind the door panel. My contact person at the dealership was nice enough to describe the part that was broken behind the door panel. It was describe as a piece of plastic that held two hinges that pulled up and lowered the window.. Not only was the part not in stock,but then the cost of the part and labor came to play. With already leaving the dealership with a loaner car.. I had no other choice but to accept a $874.00, plus taxes, charged for the small plastic part that had broken. To add to the above, when I did pick up m car, the door panel had a permanent hole (noticeable), done during service. Currently, I am awaiting 14 business days for a new door panel to come in.To be honest, next time I will do my research and find an alternate place to service my car.. The service was horrible & the price was super unreasonable even for a BMW. I am Very disappointed.

MLipton

7 de may. de 2015

Had a very pleasant and professional experience. Sales representative was very informative and had great product knowledge. He exemplifies your dealership and should be commended for his efforts.

Bmw3rdrow

6 de may. de 2015

I'm very please with the effort the saleperson showed in getting us the vehicle we wanted in even though we came into the dealer not knowing what features and options were beat suited for our family.

SandeT

6 de may. de 2015

Mark Martinez was excellent. I have worked with him twice. Both experiences were very professional, efficient and convenient. Great experience and I would highly recommend Mark and the dealership.

Alexparga

6 de may. de 2015

Carlos was really helpful And friendlyEasy steps to follow And a really good service i will definitely come back for my next carThank You!!!!!

mayra24

6 de may. de 2015

I love that I do not have to worry about anything! Felipe my Service adviser, takes care of me from the moment I come in, I do not have to be worrying about talking to different people, my car is giving to me nice and clean and everything in working order, Felipe does not roll his eyes when he ask me what wrong wit the car and I just say " everything is lighting up I do not know" His patience and concern are genuine. My Husband does not feel like he has to go with me he knows Felipe is there for me.

iggy1614

5 de may. de 2015

Good customer services, clean environment, professionalism from sales and finance, car delivery clean, great attention from everybody at the dealership, I have one of the best experience

yoyo824

4 de may. de 2015

I got to Braman BMW in Miami to have my car serviced and I preferred to wait, everything was done in around 1 hour that's is the right time. I 'm pleased with the process.

apgalban

4 de may. de 2015

Once again, great experience with Jessika. Dropped car off, got loaner and was informed 1 hour later that it was ready....washed and all. She did it again. That's why i have referred her to my clients and friends.

Machete

4 de may. de 2015

I got to Braman Miami and was greeted by my Service Advisor , Had the best experience I will recommend to family and friends , she was out standing great Customer Services , always with a smile .

carana

3 de may. de 2015

rodrigo was extremely helpful . He explain the process and keep me inform about the vehicle repair. I will personally recommend rodrigo. Great experience and very professional.

camaron

3 de may. de 2015

Service was customer oriented. I was able to drop car and continue working with a loaner. Car was finished the same day and I was notified by phone promptly by the maintenance consultant.. I recommend this dealer to all my colleagues and friends. Kudos Braman!

Deewcram

3 de may. de 2015

From the moment I reached out with an inquiry... to the response and information received allowed me me to move quickly and efficiently through the process..Marcos is superb and I have already referred him to another customer

topshotta

30 de abr. de 2015

very satisfied and happy with work. very professional environment, and will recommend to a friend. prompt service. service personnel treated me like family. no wait time. I was in and out

e410kb

28 de abr. de 2015

Great experience no issues small wait time for rental which was a Kia soul would have preferred a better car but I was only in it one day and it was clean and new so it wasn't that bad

jzohrer

28 de abr. de 2015

As always, Braman has a welcoming staff and a great service. I've been a customer of this dealer for over 10 years. Car is delivered when promised and I really liked it is delivered after a quick wash.

tylergold

27 de abr. de 2015

I purchased my leased X6 and it was a painless and easy experience. They are professional and knowledgeable and got me the best interest rate possible.

Edgar

27 de abr. de 2015

I went in for service and the service agent asked if I wanted to wait for the car instead of getting a loaner. I had never been offer that type of service before. it was the best!! my car was ready in less than 2 hrs. due to the fact that other things needed to be done otherwise I would of have been less than an hour. Thank you for your great service!

jopdc

26 de abr. de 2015

After i picked up my car for 15k mile service and nail in tire i become very disappointed when i drove away and noticed that the tire pressure monitor was not reactivated. This was not so bad until i realized that the check engine light was also still on. What put me over board was the fact that my windshield wipers, which were supposed to be replaced had one missing. Unfortunately, i realized this in the middle of a massive rainstorm.

Miami6301

24 de abr. de 2015

Find the right car at the best price easy deal no complicated we will buy another car we very please w Braman and Ariel Thanks for all

Annie2

23 de abr. de 2015

Kris was very attentive and did an excellent job of taking care my service needs. He kept me informed throughout the maintenance process and even surprised me in a discount on the services performed.

josepaggi

23 de abr. de 2015

After a previous bad experience in the past when i purchased a BMW in another dealership, went back to Braman as give them a second change. Well worth it!!! I came across with the most relabel, friendly sales person i ever had. Collin assist me from the beginning from the most professional, respect and kindness atitude. Since the past experience, i was hopeless that i could been able to get the car i want it as my credit score is not in the best shape at this moment, Collin was telling me that with my score he could put in on a new BMW, which he did. Im a new happy owner of a 2015 BMW 3 series, thanks Collin for all your help assistance and professionalism!!!!!!! I will be always greatfull to you... Hope i could continue doing business with you in a future!! Also i would like to thanks to this amazing girls at the financing deptament, i do not remember her name but she was awesome as well!!!! Thanks Bramam team!!! Jose Paggi

mike

23 de abr. de 2015

Perfect service, starting from beginning , bringing the car to the appointment .Fast offer of a loan car and awesome quality. Coming from Germany I was used to top service,but that experience was top and totally compareable to my European experienceHighly recommended company in Miami

robdias

23 de abr. de 2015

Armando Acosta was a great services advisor. He was fast, dedicated and provided great services. Extremely happy with his professionalism from the beginning to the end.

Chris S.

23 de abr. de 2015

Excellent service. Very educational about models and features and helpful in matching my lifestyle and driving needs to choice of vehicle. I would recommend Yogi and the dealership without reservation.

Maddawg StLouie

23 de abr. de 2015

I appreciated steve and dave working with me to get the deal done. I walked in knowing what i wanted and they made it very easy to do do business with. The dealership is female friendly and they were very informative and made me feel comfortable. Even when i had questions after the deal was done, there was never a diminished level of service. Thank you to steve and dave! Im a bmw lifer because of the quality of vehicles and the superior level of service!!

Luciana1980

23 de abr. de 2015

Have sent few friends over already. Erick was awesome. He was helpful, friendly and very knowledgeable. I had nothing to worry about. He even called me after to check on me if needed anything Was impressed

BMW525iEUdelivery

23 de abr. de 2015

Appointment given with short notice. Service was courteous, prompt and precise. Wait time was reasonable. Thanks for cleaning interior and washing car as a courtesy.

Lori S

23 de abr. de 2015

I was delighted after my experience at the Service Department. I was extremely happy when I called on Sunday that they were even open for service; and was told to come right over. I was handled with professionalism and ease, and was very efficient. Thank you Jose Alamo. I look forward to my next visit.

Luis

22 de abr. de 2015

Grate service, courtious people at the service agency, ready to help and give solutions (tire not available, for replacement). Temporary car was offered, and tire replaced the next day

sandrito3

22 de abr. de 2015

im very impresionate whit the service and the employed...i like the place.,its clean,confortable in the waiting room...and the atention its very good...thanks for you help...

gvbmw

20 de abr. de 2015

it was fast, easy and effective work from BMW Braman also the thing that I love ..paperless it was pretty professional , in general the service was excellent

Estevesrod

20 de abr. de 2015

Always a smooth process when leaving my car for service. They are always courteous and fast in getting everything done. I was there on a Friday afternoon and no waiting time at all to leave the car for service.

wilmercorcho

20 de abr. de 2015

Got the Car I wanted and the finance I needed - Great and friendly transaction - offered many selections and payment plans. They worked with me to get the finance that accommodated my needs

Xiomaraxp1

20 de abr. de 2015

They help me a Lot when I give the car for service . I have to configure the phone with the car and they did perfectly well

MHasan

19 de abr. de 2015

This is was my first time in Braman Motors Service Department to service my new 650i.The place is extremely organized, clean and adequately staffed. The team has outstanding effective communication skills. Thanks

SouthBeach Realtor

19 de abr. de 2015

This is my first service with Braman BMW.I had a very good first impression and very satisfied with the overall service That we received .

Susan

18 de abr. de 2015

Like clock work. Felipe is wonderful. And a great car wash after service. Location is perfect. Best service in town. Will always get my cars there

Arturo1954

18 de abr. de 2015

Excellent service provided by Jose AlamoHe was very professional in explaining every detail information in regards to my recent service visit. I feel very comfortable in having Jose as my service advisor.

furr011

17 de abr. de 2015

I showed up on a busy Monday morning with some tire issues. Jose was able to accommodate me and then sent me on my way a short time later. What can I say, great customer service.

William912

17 de abr. de 2015

Called 5 mins before arriving at dealer and spoke to Jose in service. He assured I was taken care of fast, efficiently, and with great care!

Darcolemn

16 de abr. de 2015

Jessica was winderful She was friendky and sol es my issue a very fastShe called me to let me know the car was ready

BuddyFernanda

16 de abr. de 2015

Great service, great quality. Thanks for understand our busy schedule and offer options. The dealer provided me with a loaner. therefore, I did not have to interrupt my daily schedule.Thanks

danestra

16 de abr. de 2015

This is my 3rd BMW purchased at Braman and I am very satisfied. The staff is professional and courteous. My wife and I were very happy to have done business with Maria Jose (Sales) and then Alejandro (Finance).

Kimi23

16 de abr. de 2015

I would highly recommend that specific dealership/ service department. I called unexpectedly for service & was instructed to bring the car in right away. My agent was very courteous, she seems to enjoy what she does & her knowledge of the mechanics & electronics of the car always impresses me. A loaner was offered, I was informed that the car had to be reprogrammed... Excellent service.

Miabmw

14 de abr. de 2015

Jessica is an amazing service advisor. I am extremely happy with the level of professionalism and service I have received from her. She is the reason why I went back to Braman BMW to get my car service there again. I had lost confidence with the dealerships auto body department after too many mistakes and problems. When she took over my car she fix all the problems always showing a smile and amazing attitude.

Omaralexis8

14 de abr. de 2015

Love BMW because the service, kris barres was excellent !! As a quest member super the service and how fast everything is !!!!thr follow up and the price is affordable

jcroustan

14 de abr. de 2015

Best service ever, great ppl, great communication, best customer service, nice place, very clean, great price, the representative very helpful, good manners and very professional

BMW BYER

9 de abr. de 2015

The best of the experience was the interaction with the sale person. He was very informative and attentive to my questions and requests. I recommend BMW dealer.

Hiram bernal

9 de abr. de 2015

Marcos is efficient and fantastic. I Will definitely work with him again for any future service needs. Thank you for having members of your team such as Marcos on staff to make doing business quick and efficient.

Vic6307

8 de abr. de 2015

My overall experience was wonderful. The the sales person was friendly and professional, to being easily accessible by cell, to keeping us informed of the cars entering the lot to finally delivering my car quickly and efficiently. My husband and I both have bought our cars from Braman!! Probably one of the most professional dealerships I've visited... Thank you!!

MM1974

8 de abr. de 2015

Braman has convenient hours and great service. Car serviced and ready as promised. If not a loaner is always available. I would definitely recommend the service department.

cossitalinda1

8 de abr. de 2015

Es no segundo carro q llevo en este dealer el primero fue compra y la verdad q fue muy malo los resultados ya q el carro fue la peor inversion realizada, y cuando fuimos a reclamar el Manager general de sales el cual es muy grosero y grotesco no nos brindo el mejor customer service. En esta segunda oportunidad regresa a lesear un x5 BMW y la experiencia fue fenomenal. El financista Rodrigo bien agradable y confiable y el vendedor super educado y gentil cosa q no logre con el otro senor pero fuera de la primera experiencia, es muy buen dealer.

SSouffrant

7 de abr. de 2015

As always, service was great and time efficient. My service agent Chris Pagan thoroughly explained the services needed as well as mitigating potential problems. I won't take my vehicle to any other dealership for service.

Lmp1970

7 de abr. de 2015

Great all around service visit. It is what I have come to expect from Braman BWM and Ivan Jimenez. Fast, perfome all that was requested, car was returned spotless

andrescoll

6 de abr. de 2015

After having service my car last week a engine light went off and return for service and other issue and Ben Ferrer is one of the best advisors at BMW. Thank yoy

liz0217

6 de abr. de 2015

Great service. friendly and fast. They gave me a loner so I wouldn't have to wait, and my car was ready in 2 hours.

meloli

6 de abr. de 2015

Like always: great, professional and quick assistance.What a wonderful experience every single timeWe highly recommend Braman and their serviceswe have two lease cars for years and will always lease there

mcruz6301atme.com

4 de abr. de 2015

Mr. Elie Bitar was my salesperson. Bitar's service was excellent and he was straight to the point. My experience was stress free. Will recommend!!!

Simple8656

4 de abr. de 2015

Great service Great attention and very friendly Great attention from sales person always updating me on the statue of my bmw orderWould recommend this dealer any day.

mgellman

2 de abr. de 2015

Everthing was great. In and out very quickly no need for a loaner card, service was that quick. All it needed was an oil change. Car came back to me clean inside and out.

Bacosta

24 de mar. de 2015

I was helped by a great Customer Specialist , he was professional at all times and very friendly. The service was really fast, less than a day my car was ready, great attention at all times. I'am really happy with the service.

Kirsten

24 de mar. de 2015

Service was good, Althought the car was not ready in one day, I was informed in time of the progress. thank you and see you next time

jsilva

23 de mar. de 2015

The service department overall is the best in the state, i cannot express how much loyalty i have with Braman Dealerships because of the BMW service department. Thanks to the top two service employees Maruf M. and Chris Barraes.

Montero2711

21 de mar. de 2015

Very happy with my purchase. I want to thank you to Mr. Roger Arguello for all the patience and dedication, His personal attention in the entire process, I'll always recommend Braman as a excellent place to get your dream car

johnny

21 de mar. de 2015

The sales man I worked with was friendly and professional. If you choose this dealer ask for Jesus Valido, he'll take care of you and find the car you're looking for. Overall great experience!

Rudy4

20 de mar. de 2015

Got a loaner car. I had the problem fixed and got a free car wash. I was not expecting that. I am very satisfied customer.

Jackie

20 de mar. de 2015

I am very happy with my recent purchase. I would like to compliment specifically Mr. Colin Richards (Sales) with his fine sales skills and professionalism. He was definitely dedicated to make my purchase run smoothly along with his collegue Louella Monte (F&I). They made it happen!Rgds,Jackie Jaar

Pierre Gosselin

19 de mar. de 2015

Marc Martinez has been nothing but very helpful. He is knowledgeable and very patient. He helped me make the right choice. I am happy with my new X5.

Maria

13 de mar. de 2015

Excellent!!Have leased my last three cars with same salesperson and he has been a pleasure to work with!!Almost no waiting time!Sent my information ahead and when I arrived all my papers were ready for signing which saved me a lot of waiting time.Very happy with my car!Great savings in gas!!

Pepo

12 de mar. de 2015

This is the third time Brama not only provide me a superb service but they exceed my expectations. The first time was in 2013 I trade my 2005 325I with a lot of miles and increasing problems for a 9,000 miles 328I. Then the refinance my car and I save money in the monthly payments. Now I went to see how to handle the fact that with only 25k miles and because my car was 2011 the maintenance was already expired and I got an amazing deal and now I am driving a 2015 328I with less than 3k miles and certified guaranteed for maintenance and allI love u guysA happy customerJose Antonio Cordova

gato

12 de mar. de 2015

I took my car for oil change, a recall and some minor issues. They dropped me off in my office and later picked me to go pick up the car. Car was super clean. Thanks

Nancy

12 de mar. de 2015

Many thanks for the service by Amir Moayeri! He not only was well educated on your car, he was also knowledgeable (professional and respectful) of your competing brands. Best experience we have EVER had in a car dealership.We did not just buy a car...we bought an experience.Many thanks!!Nancy

LauraH

9 de mar. de 2015

Excellent service on my 2014 BMW 528i! Also had the best service advisor. His name is Erick Gutierrez. I will definitely continue to service my car at Braman with the same advisor.

Sandra

6 de mar. de 2015

Im extremelly satisfied with how friendlyand efficient everything were. I was pleased to know that having purchased my car at Brammann made me a special client at the service department.

smile

6 de mar. de 2015

From the moment I pulled up to the repair curbside the service was more than expected. My representative came in ontime and helped someone before me, but she was efficient and courtesty so the wait was well worth it. She took care of my needs quickly and professionally. I was impressed with her and her knowledge of my car. It was as if she'd done her research prior to my visit. I called back the following day because of some changes to the car and she promptly returned my call. This is service with a smile!

drdavid1025

4 de mar. de 2015

It was a great experience. I travelled to Miami to meet the salesmen who sold me a car in 2009.He listened to my need, was very courteous , paid attention to details . He helped me choose the right car. Thank you!

alexi919

4 de mar. de 2015

I feel very satisfied by my overall sales experience while at Braman BMW. The price, sales attention, and financing process were all in line and above my expectations. I would definitly recommend Braman Motors in the future.

Cabeto123

25 de feb. de 2015

The best experience ever since I started businessMouth Braman BMW. The sales person was veryProfessional , Clear and helpful.The financing Advisor is An amazing AND Professional person.

Lulu

17 de feb. de 2015

This service is great!!!!, affordable for busy people because we don't have to interrupt our routine waiting for the service, while waiting for the service to be done, we can drive a similar car for no cost, what is amazing.

Norton

7 de ene. de 2015

My experience with the service dept at Braman BMW has been abysmal, to say the least. It's impossible to reach a live person in the service dept. and I've left multiple voicemails for Service Advisor Chris Pagan, but have yet to receive a call back. I asked to speak with a Manager, and guess what? I had to leave him a voicemail...and he never called back! Not impressed...

J P Neuhaus

3 de dic. de 2014

I searched the internet for a certified BMW 3series convertible.. I found the one I was looking for in Miami at Braman BMW. I called the sales number and spoke with Amir Moayeri. Living 600 miles away in Charleston, SC should have been a logistics nightmare. Amir walked me through the process and I made arrangements to fly to Miami to close the deal. I was treated like an old friend. After all the paper work was completed and a through inspection of the vehicle and Amir's expert instructions of all the systems and nuances of the car, I drove this beautiful car back to South Carolina. There is no way that I could be any happier with this transaction. I tip my hat to Amir, Braman BMW, and Louella Monte.

lana.villazon

25 de ago. de 2014

the salespersonwas so tricky and rude, with no interest in sale nothing(Juan Restrepo ), even I was a loyal BMW customer, not recommend this dealer to anyone, I have been leasing BMW for more than 10 years from this dealer, but with the experience that I encountered this time, I decide to go to another dealer, Pembroke Pine

BarneysBuyer

25 de ago. de 2014

i am completely flabbergasted at my recent experience at Braman. The car sales man that are currently representing the brand are overly arrogant. I have never dealt with one person in Braman who has a dose of humility.....Unbelievable what happened to the "customer always being right?"... My experience was not a pleasant one here we go... The first two minutes of the conversation with the sales guy is him having the courage to say "are you gonna buy a car today or are you gonna make me waste my time like I did yesterday with this other family that made me stand in the hot sun for 40 minutes"Then he has the audacity to say that he will only show us the cars if we are completely interested because it's in the other lot in Midtown (which is only a 5 minute drive away).. I mean hello I am here trying to buy a car ... OFFCOURSE I wanna take a look in the scorching August sun at what you have .... Then we go to the lot and he says alright let's stay in the car and from the inside we can just drive around and when you see one you like we will get down... What the xxxx??.... No thank you we got down to walk and see the cars ... He was in no mood what so ever to stand outside and show us the car it almost appeared as though he was doing US a favor to be standing in the heat or like he was Norman Braman himself and was to important to sell us anything..... I was so in shock at this whole thing that I just ran out of there. It made any car I ever wanted look so un tasteful that the only thing I wanted to do was leave and go to any other dealership but this one. All I could think of was if this was the way I was being treated when I was going to buy a car I can't even imagine when I would have the car serviced... Thankfully I had such an experience like this to avoid all future costs of disasters and frustration. To the sales men: congratulations for driving us interested informed customers away. Looks like this dealership can only cater to uneducated, uninformed, gullible buyers....To all others I suggest driving the extra mile to VISTA or FT.Lauderdale because this is just an utter disaster.

PACKERS22

27 de jun. de 2014

I CALLED A DAY PRIOR TO MY BMW PURCHASE WITH VIN NUMBER AND WAS TOLD VEHICLE IS UNDER WARRANTY UNTIL MARCH OF NEXT YEAR BUMBER TO BUMPER BRAKE PADS AND EVERYTHING. I PURCHASED THE BMW 328I AND NOTICED THE BRAKE PADS WERE SKIPPING SO I TOOK IT FOR SERVICE. FROM THE BEGINING IT WAS THE BIG SONG AND DANCE THAT I MADE THE BEST PURCHASE EVER WITH A BMW WHEN I TOLD THEM I PURCHASED IT FROM OFFLEASEONLY THERE ATTITUDE CHANGED (I GUESS THERE SALES DROPPED WITH SUCH GREAT COMPETITION) i LEFT VEHICLE AND RECEIVED A CALL IN 3 HOURS THAT THE BRAKE PADS HAD RUSTED TO THE ROTER AND THEY WOULD NOT COVER IT BECAUSE THE COMPUTER SHOWS THAT VEHICLE WAS NOT DRIVEN FOR MORE THAN 2 MILES IN FOUR MONTHES. ARE YOU KIDDING ME? WHAT IF I WAS ON MILITARYT LEAVE? SICK?TRAVELING? THE SERVISE RECEIT SAID WARANTY NOT COVERED DUE TO WEATHER CONDITIONS. NO HURRICANES,VOLCANOS, TSUNIMIS IN FLOREIDA THAT I CAN RECALL IN THE PAST 4 MONTHES!! STAY AWAY FROM THIS DEALERSHIP IF THIS IS THERE SERVICE DEPARTMENT CAN YOU IMAGINE THIER SALES DEPARTMENT. BMW DOES NOT STAND BEHIND THERE PRODUCT.

miamilokey

24 de may. de 2014

I have been to this location for several times & Felipe always made sure all my services were done very patient & keeps me informed on what's going on and the exact pricing. I always get my car back washed.

DadinFL

24 de mar. de 2014

We found a car that we really liked and came to an agreement on the price. Then the sales person tacks on an additional $800 service fee. We disagreed immediately, after telling us it was Braman policy and he had to charge it. He agreed to take it out of the original price of the vehicle, bringing us back to whole. He then tried to add an additional $155 charge over the standard plate charges, stating this was a processing fee paid to Braman (not the state / county) for processing the plates. Note that this was additional to the state's registration and processing fees. This time he had the nerve to claim that the State of FL was mandating Braman to tack on the fee above their own fees. The salesman then came back with yet another adjusted price, this time the $800 service fee was magically back on the estimate and the salesman did everything he could to not draw attention to it including highlight all the other changes and place his hand over the fee. That was the last straw. Although I liked the car and was offering thousands more than similar vehicles we had already seen, I had reached my limit. My wife and I left the lot without purchasing the vehicle. As we left this sales person had the nerve to ask if we wanted his contact info in case we changed his mind. The answer was a resounding NO THANK YOU! Since leaving we have found review after review about this dealership that all state the same thing. Its a shame the dealer has such individuals driving it's business. Nice car or not, it would take a lot for me to return there again.

Ilovebeemer

1 de ene. de 2014

My experience with BMW service had been the worst. Brian Moore was so rude it's pathetic. I had made an appointment in advanced and he completely ignored me after I waited for 10 mins the girls in the front gave me a drop off slip to fill out. He never came too meet me or anything.When I came back to pick up my car my bill was more then expected so I asked to see him to get an explanation of the bill. He was rude with me and I was insulted. He talked down at me in the front reception area. When I got my car back it was filthy. Not to mention my parents have BOUGHT not lease 7 cars from Braman. NEVER AGAIN!!!

noonesfool

4 de dic. de 2013

I came in for an issue with my tail light. It wouldn't go off. Also my right turn signal wasn't acting properly--blinking on and off very quickly. BMW corporate said they had a recall on the lighting switch for my car a year ago and I shouldn't have to pay. Once I told Brahman BMW about the recall they of course now say it's something else--even though my car was experiencing ALL the symptons of the recall. At first they told me I probably needed a light module switch (before they could diagnose anything else) then after I bring up the word recall they said you just need new bulbs. Why didn't they tell me that when I first pulled in? So they charge me $300 bucks to replace some bulbs..crazy.To add insult to injury they had my car for 5 days and afterwards everyone is supposed to get a complimentary car wash. Mine came back dirty. And not once did they offer me a loaner. When I inquired about one, they said I'd have to be on a waiting list of 11 people. Of course they also told me I needed other things on my car fixed as well about $1,500 more dollars in suggested repairs. No thanks, you've lost my trust. I will never go to this place again. Oh and did I mention before they even put my car up for diagnosis they told me it would be a two hour labor charge?The service advisor Peter was somewhat personable but it was clear he is a company man and was towing the company line of what ever the shady mechanic was telling him. I could never actually speak to a mechanic, I was told oh they don't have extensions and you have to work through the advisor but I'd go for hours at a stretch before the service advisor would call me back--and when he did there was always some lame excuse. If I didn't stay on these folks my car could have been there for weeks. Like I said they could have diagnosed this as a bulb issue and replaced them the same day. My car was in there 5 days and the mention of the word recall--was the game changer--they knew all I needed was bulbs from the jump. Can you say scam artists? They got me once--never again.

jp5556

2 de jul. de 2013

When I decided to lease a new BMW I went to Braman BMW because is the most closer dealer I have, after dealing 2 hours back and forward with a Salesman with old car selling tactics and games from the 1970s , every time I asked a question or requested numbers about different car or options in miles terms he needed speak with the manager , at some point the manager came to talk with me with the same tricks and old tactics, I decided dont do business on that day and I spoke to a co worker what drive a BMW about this bad experience and he told me even he live in Miami he lease his BMWs in Lauderdale BMW in Pembroke Pines because the experience is completely different than Braman and I went there and is true this people are professionals in all aspects when they deal with the customer, I dont filled any pressure otherwise was a pleasant experience lease a BMW in Lauderdale BMW and even the monthly payment was a little higher than Braman I close the deal at Lauderdale because everything was strait and faster and when my lease ends I will lease another BMW again from Lauderdale BMW and Ive never stop by in Braman because is no any professionalism in this place.

jose10001

18 de jun. de 2013

bad, bad , bad, worse dealer ship ever!!! No way, I would not recommend this place for anybody. Personal not friendly in BMW area, general manager, Mr Harte believes he is god, looking the costumers as a crap, no good morning, nothing. Bad place to visit, But Cadillac area is another thing, Mr Joseph C. is the best manager.

ej545

18 de may. de 2013

I took my Bmw for diagnosis, oil change, and brake flush there last Monday and i told that it will take 2 days to return it. On the 3rd day i called the service advisor i was told the mechanic hasnt yet determine the problem after i spent almost the entire day calling. I was told to call back the next day which i did, but no one couldnt provide an explaination. After i became frustrated for not answering my emails and phone calls i decided to go down there to cancel everything and pick up the vehicle. They didn't complete a single task on the vehicle after 5 days. I was told they were too busy because of a number of recalls they have to deal with.They returned the car in the wrost condition. The interior was trashy, it seems the car was used to run errands. The tires were flat and all the dashboard lights were turning on and off. I almost got in an accident on my way home. Please avoid this place at all cost.

fcosta

24 de abr. de 2013

Horrible service team, never felt more disrespected. No one answers your calls, e-mails are ignored. Returned my vehicle with the rims loose, we almost had an accident. Would not recommend to my worst enemy.

youngonemiami

21 de abr. de 2013

I came to BRAMAN BMW MIAMI to have maintenance done to my vehicle. The valet damage my car leaving a huge scratch and the mechanic made more problems to my vehicle and told me they are not liable or responsible for anything. I contacted the Director of Service (George) , The Service Manager ( Augustin Falcon) the service adviser ( Marcos Rodriguez) and the Executive Human Resource director Linda Brickman and they were unable to help me. I am unsatisfied with the treatment and outcome. I do not recommend others to have service done to their vehicles at BRAMAN BMW MIAMI.

peter1235

11 de abr. de 2013

I live close to this dealership and after so many years leasing Mercedes Benz in the Coral Gables dealership I wanted to change to a BMW, the salesman was fine but after so many years leasing Benz in Coral Gables where the salesman I had makes me all the numbers strait and without games and when I came to Braman I founded the salesman dont make any numbers and he need to go to the manager back and forward and I dont see a reason why the salesman dont can make me the numbers without this games then I leaved Braman and drove all the way to Lauderdale BMW in Pembroke Pines there I deal with Frank Fuzer and he make me all the lease numbers from his desk, I feel so comfortable and without pressure and closed a deal and took my new BMW back home easy and simple not like in Braman with pressure and games, I recommend if you looking for a new BMW stay away from Braman.

SNOOKS67

1 de abr. de 2013

I went to this location Friday to try to purchase a new BMW. Juan P was the salesman and salesman was not the case in this adventure.We already went to another location and test drove the 2013 Bmw and we were just looking for best price first place we visited gave us a good offer but we wanted to make sure it was the best .. Juan was cocky and very short in patience with us from the start. No effort to negotiate with is.. He actually came back with an offer that we calculated at full price. and tore up the offer sheet as soon as we stood up. We were buyers with excellent credit and funds to put a large deposit on a car. We are not looking to waste anyone time let alone ours. But there is a happy ending to the story we did purchase a 2013 BMW the very next day at Vista BMW in Pompano. We had a real sales person George Grecu.He had patience and worked really hard at finding us the right car and Price! I checked 1 on this form as salesman represents the whole dealership not just himself!!!!

sgulbalis

5 de ene. de 2013

I recently had the displeasure of dealing with Braman BMW Miami. They serviced my car and charged me to check a problem?My car is 2011 18k miles totally under warrantee, this charges should never have been charged. The so called service advisor told me the only get compensated with booked services ( I understand now why they are like this - GREED)Terrible service, all they want is your money. No care for the customer, AT ALL.I would have never believed this place does or is allowed to do this type of business practices; if I did not experienced this first hand, I would not believe this.. Isn't this against the law?How are they in business?AVOID THIS PLACE AT ALL COST!!!!!! I need a BMW dealer in my area. :-(

everlast0404

6 de nov. de 2012

The worst service in MIA; Dont buy there, dont take your car ther for service, dont buy parts from there either. Sales guy told us that he had a returning customer and left us waiting for like an hour, So we left and got a X5M from Pembroke pines BMW. Then I stopped to buy a couple of light bulbs for my f30 328i and the parts guy gave me the wrong parts and told me that did not know what I was talking about when I confront him of the mistake. But the worst of all is that some how while I was in parts looking for the parts a painter doing maintanence on the bldg drop paint on my brand new BMW X5 and all they said is that it will come out. I looking into getting a lawyer.

scitrek

2 de ago. de 2012

I saw an ad for a 07 , 328I BMW and drove to Miami from Ocala (4.5 hr drive). I was greeted politely as expected and the initial encounter was OK. They did not bend much on the negotiating and also had a problem with the financing I had from Bank of America. They wanted me to use some company they dealt with until another salesman made a call and corrected whatever was stalling the sale. I was ready to leave because I had to wait so long.After I purchased the car I have had multiple problems. I called the man that sold me the car and he seems to think that all will be well because I have a CPO car and the warranty is good til November. I have a 5 year pay plan on this car and I am worried it won't last a year. I have been to Ocala dealer for repairs 3 times. It doesnt seem fair that thy inherited this problem, because the Miami dealer told me it was a Certified Preowned car but it seems they didn't do a thorough check on this car as it seems problematic. I can't enjoy owning a BMW when I have to deal with car issues right out of the block!! I would love to be able to give any dealership a high mark but this one missed by a mile. So far the engine stalls and doesn't run smooth all the time, especially in the morning. The check engine light comes on and stays on for a day and then goes away and sometimes it comes on and resets after I restart the car.The front bumper cracked from the heat, which ticked me off because I have pampered this car and park with care everywhere I go. I am sure to park away from everything and I get a stress crack!!The triangle alarm with the exclaimation comes and goes and the oil can displays then it goes away, then nothing for a few days. My patience is being tested here. I want a BMW that works.Not some project car that techs get to practice on! I have an appointment tomorrow for another check engine episode.I would not recommend Braman Motors because I feel they were not honest about the car. They said it was CPO and it doesn't run like a certified car. Not Happy with the overall experience I thought I was going to have, so I can't give a better rating. I thought I was being generous with the points I gave them.

spiderbilt

1 de ago. de 2012

I'll try be as brief as possible. I nearly killed my son due to a faulty used car purchased a few days ago from Braman Motors. On 7/28/12, I went to Miami to purchase a used M6. It seemed like a good deal after asking questions about the car. Victor said there was nothing wrong with the car and appeared fine during the very short test drive - wasn't allowed to drive more than a few of blocks.Anyway, I drove the car home a couple hundred miles from Miami and everything appeared fine. The next day, we went out to dinner and came home. I stopped the car in our drive way just before entering the two car garage so everyone could get out - our two car garage is too tight to open both doors. My wife went into the house and my kids went out to play. I couldn't see my son and didn't know he was playing in the driveway about 5 feet from the back of the car. Nevertheless, I wasn't concerned about where they were since I had the car in first gear and being a very safe driver.I then looked around the front and sides to make sure everything was clear, released the brake and lightly stepped on the accelerator. The engine revved and started rolling backwards. After about two seconds a warning about transmission failure appeared. Due to slope about 15 degrees, the car rolled to where my son was playing within seconds. My wife was looking out the window when this happen and raced outside in panic. I still didn't my son was there and was nearly ran over. He only had a second or two to jump out of the way which probably saved his life. In conclusion, if you're buying a used car from Braman Motors, don't be concerned only about the cost to repair your car, think about the well being of your family. It's not worth the risk. I strongly recommend purchasing elsewhere.I still don't know what's wrong with the car and what it'll cost to fix it. I'm just thankful my family is in good health. I have no desire to drive this car now - not sure if it'll pass, and now I'm not even sure if I want to keep it and will probably sell it at a loss just to keep my family and others safe.

Bramanhater

27 de jul. de 2012

Long story short...they had my car for a week, and my car is actually worse than when I went in!!! I have TWO extended warranties that they claimed didn't cover my problems!! Since when is an electric window motor not mechanical?? And a week to detemine that? Gimme a break!

Sobe

13 de jul. de 2012

Absolutely terrible service and arrogant attitude. We needed a lamer car and had the documentation faxed to the office. They denied getting it, eventually when they did locate it in a drawer they said that my boyfriends European drivers licence was not valid! The girl we were talking with did not even know there was a country called The Netherlands. Unbelievable!!!! She called the manager who just barked no we don't accept it down the phone. We asked to see him but apparently that was too much effort for him to move from his 4th floor office. We ended up taking the car back, unserviced and with the battery that needed replacing getting it jump started. By the way I have never known of a battery costing $450 before. The attitude of every member of staff from the moment we walked in was ARROGANT. I work for a large American retailer and we would not last 5 minutes with the attitude they have. It obviously comes from the very top and is endemic in this place. AVOID THIS PLACE AT ALL COST

sidram

27 de nov. de 2011

After getting the run around from another dealer we wound up at Braman. They pulled the car for us before we arrived and everything was correct, exact color and options. The car was at the door as promised. They match the price from the other dealer and made decent offer on our trade. Financing was quick with BMW and we were on our way. Everyone at this dealership was nice, friendly and well informed. I highly recommend this dealership for a new car purchase.

The Good, The Bad, and The Ugly

22 de oct. de 2011

Headaches from day 1 with the Service Department. I purchased a "Loaner" 2010 BMW 328i still under factory warranty.First I had to get a new bumper replaced because the bumper on the car was not the original, and the back square piece just fell off. The rear bumper was fabricated to look like the original bumper.Have taken the BMW twice to be serviced, and both times the Service Advisors were rude and contentious. The first time I had issues with the accelerator hesitating...and no problems found. Hmmmmm...The second time I took the BMW in, I told Johnny Mejia that I had been monitoring the tire pressure of the tires for a month and was losing air in the two rear tires at a rate of 6-8 Lbs. PER WEEK. He put 2-3 Lbs. I had other issues, and the BMW was serviced for two days.After not being called on Friday and receiving an email, I had to pick up my BMW on Saturday, and a different Service Advisor was there. I went over the Invoice line by line. And when I saw there were "no punctures no leaks" on the tires, I signed off "under protest." Eventually I had to take the BMW to a tire specialist, and within 20 minutes I was informed that I had 3 nails in the driver's side rear tire,and 1 nail in the passenger's side rear tire. Just UNBELIEVEABLE!!! Not to even mention the other issues that I don't even believe were checked. Hmmmm, again.Enfuriated, I called Johnny Mejia, who never called me back, and had to call back to talk with JC Gonzalez, Service Manager. He didn't help out either...has no real authority anyway. Finally the Service Director, Jorge Rouco, called and explained that I would be reimbursed for the tires, but nothing else...because they don't do alignments. Insane...I stated I wouldn't even be having this conversation had your service technicians/mechanics not been so incompetent in the first place. BOTTOM LINE...I was only partially reimbursed, and I will NEVER GO BACK TO BRAMAN MOTORS OF MIAMI for any type of service again. SERIOUSLY, TAKE THE ADVICE OF THE OTHERS AND STAY AWAY!!!!!!

gogirl

24 de may. de 2011

THESE GUYS ARE GREAT, NO WONDER THEY ARE THE BIGGEST. THE MANAGER JC AND ASSISTANT JEFF ARE A WOW. THEY CARE AND ARE POLITE, PROFESSIONAL AND FAIR. IGNORE NEGATIVE COMMENTS FROM A HAND FULL OF NEGATIVE PEOPLE, THESE GUYS TAKE CARE OF TENS OF THOUSANDS OF CUSTOMER. NEGATIVE COMMENTS GOTTA BE FROM THE HATERS OR THE COMPETITION. THANKS, GOGIRL

pnunnari

12 de may. de 2011

Purchased my new BMW from Braman in December of 2007. In January of 2008 I had a coconut fall on the top part of the trunk causing surface ding. My insurance covered the damage and it was fixed. Fast forward to 2011; took my car in for service (still under warranty) because of an issue with the trunk's locking mechanism. Braman refused to fix the trunk blaming the now alignment issue of the trunk to the incident in 2008. I brought in my insurance paperwork to show them the date; would not budge. I vow never to purchase another vehicle from Braman - throughout my experience the service staff has been uncaring and not customer service friendly. They would rather lose a potential long term customer like me than work with me. I will be in the market for a new car later this year and WILL NOT SET FOOT in that establishment. I lost this battle but won the war! Stay away!

gator1street

24 de mar. de 2011

This place is unbelievable. While Maroone can have my truck back in hours, Braman will keep my wife's BMW for weeks! I bought the X3 new for her years ago and it has been a battle ever since. Not the car - the dealership!I took it for service and when they called me to pick it up it took them an hour to let me know it wasn't ready. Then when they finally called to say that it's ready it took them another hour to tell me that they'd lost the keys!I also get the feeling they're corrupt beyond measure. My wife bought the extended warranty and they're always doing inexplicable things to the car on the warranty money. The extended warranty now is inexplicably prorated. They also said that the extended warranty adjuster suggested additional work... really? Bramans service department says that there is an oil leak but there is no oil on my garage floor. They keep changing the AC compressor but it hasn't failed on us.These guys are doing no favors to BMW. Stay the hell away from them! There is something seriously wrong with this place.

LizM

26 de feb. de 2011

"Welcome to Hell." This should be the sign located in the front door when you enter this dealership. I have never dealt with more ignorant or rude individuals in my life. My boyfriend had his car serviced at Braman BMW this past Friday, picked up the car the same day, $900 later, he came home and told me about how incredibly rude the people at the dealership were. They had called him to come and pick up the car, then when he arrived it was not ready. He noted that everyone at the dealership has a rude attitude. This morning (Saturday, he just picked up the car yesterday) we went out for a nice brunch. I put my pretty white slacks on and off we went (I sat in the passenger seat). I got out of the car and ALL OVER the seat of my pants was BLACK DISGUSTING GREASE. Quite agitated, I took a photo of the embarrassing stains, and called the dealership to let them know. "Sharon" picked up the phone, in broken english, and as I finished (very calmly) explaining the story she said to , "And what do you want me to do about that?" Appalled I said well "May I speak with a manager to explain to them what happened?" She responded, "What manager?" ...... I left a voicemail for JC Gonzales the service manager, who I am sure will never return my phone call..... How sad. This is not what my boyfriend or I expect from BMW. Have they not heard of putting the paper lining down so that the car seats do not get greasy? Is that not Car Dealership 101? So disappointed, and my beautiful white slacks will pay the ultimate price.... Save yourself the effort ..... drive somewhere else..... this dealership will only disappoint you.... Such embarrassing service / management for BWM. They should be ashamed.

robhernan

30 de dic. de 2010

there very expensive. and add insurances you do not need to your end statement financing. that fine! but its what happens after you discover you've been ripped off. its almost impossible to correct it. they give you the run around and tell you can only cancel the policy if you come in to the agency. After you use up your time to get there the sales manager doesn't want to deal with you, hes only interested if he knows he gonna make money . These kind of people are the ones who take the JOY out of buying a car and turn into a BAD MEMORY!!!! go far away from anything make that starts with BRAMAN.

dig03c

16 de dic. de 2010

ABSOLUTELY HORRIFIC--- ALL AROUNDSeriously, do not bother bringing your car to this place. Miami is full of decent service providers, and BRAMAN Motors is NOT one of them. I have been caused so much upset I probably have an ulcer attributable to these people!I made an appointment to have my BMW serviced on Tuesday morning. I was advised they would provide me a ride home since the diagnosis would take a while.... They had me waiting around like an idiot for someone to feel like giving me a ride home as promised. They also neglected to mention that by "take a while" they meant SEVERAL DAYS! In fact, my car was not even moved until very late on Wed afternoon after I called about 20 times to no avail. I question whether the guy even told me the truth because for all I know he lied to me about the status of my car! The guy assigned to "help" me Johnny Mejias, was outrageously inconsiderate, disrespectful and clearly could not care less that I have no alternate source of transportation while they hold my car hostage.... in fact, as I write this, I STILL DO NOT HAVE MY CAR!!!! I DONT EVEN HAVE A DIAGNOSES OR A STATUS UPDATE!!! This is extreme and outrageous, and I certainly would not advise any PAYING CUSTOMER to subject themselves to such consumer indignity. After this, I'm writing to the MIAMI HERALD, that is just how terrible of an experience this has been. Dont waste your time or energy brining your car to this place-- they are a bunch of incompetents who instead of truthfully telling you that your appointment time is just a farce, prefer to park everyones car indefinitely until they feel like popping the hood. ABSOLUTELY HORRIFIC!dont believe me? look at ALL THE OTHER TERRIBLE COMMENTS!

oertekin

4 de nov. de 2010

These guys are total crooks! I bought out my vehicle at the end of the lease, they tried to keep my security deposit when it was not part of the deal and not mentioned anywhere on the purchase contract. I had to go to small claims court to get the money back. Never do any business with them.

I Dislike Braman

30 de sep. de 2010

Bought a 2009 Z4. had a 3 mile test drive, car seemed fine, went back the next day and drove it again. The sales guy Todd convinced me to take it home and pay for it tomorrow. Less then 24 hours later I went in to explain that the car seat was not comfortable and that I needed a different car. At this point the car was still not paid for. THEY REFUSED to allow me to switch cars!!! They actually wanted me to trade in a car that I had for less then 24 hours. The point that the transaction had not gone through yet was the major issue for me. They actually expected me to purchase another vehicle, pay for their dealer fees again ($685.00) and all the other fees including a title fee when my first transaction had not even gone through yet.Wow, what a horrible dealership. They should be ashamed of themselves!!!!Goodbye Braman, and thank god for Coggin. When I told the people at Coggin what happened, they laughed so hard and then offered me a great deal!P.S. Everyone I know that gets service at Braman complains about a guy named Jose who is described as a very overweight rude manager. even reading the complaints on this forum I see his name mentioned several times. Now why would they keep a service manager who treats their customers so poorly? JUST SAY NO TO BRAMAN!!!! trust me, Coggin wants your business!!! P.S. Margret and Mike the manager were nice, but nice doesnt help in a situation like this.

mikekatz40

26 de may. de 2010

Everyone knows Braman is the worst dealership in South Florida. I've brought my car in multiple times for the same issue and after FOUR, yes four, times, it was finally corrected. If you want to spend countless hours dealing with incompetence, then go to Braman. They epitomize poor service.

gmarques

12 de may. de 2010

Took my Mini Cooper there because it was stopping without any reason, and panel indicated service required.Initially i was told the most likely the on-board computer would need to be reprogrammed, which was something simple.Then the issue became the the Harmonic balancer, which would cost $960 to replace ($533 parts + $430 labor), plus the thermostat for another $450.Called at 2 om and left a message on the rep's voice mail authorizing only the balancer to be replaced. Called back at 4pm to ask when the car would be ready and for my surprise I was told the car was ready already! Talk about an expensive labor!!!!My impression is that they did not replace anything!Got the car, paid the bill (feeling robbed) and the next morning, when I looked for my CD cas it was GONE! That is right, Braman Mini had my CD case stolen.... Obviously, their fine print reads "We assume no responsibility for lost or missing items". No surprise there...Don't even think about taking your car to Braman...You will certainly be robbed on the bill, and might have items "missing" from your car....

tthomasnw

21 de mar. de 2010

I just moved here from Seattle, WA and needed to have my 50,000 mile check on my X3. Not knowing where to go I choose Braman BMW. With my appt being a week a way. I mentioned that I was going here to my colleagues at the hospital and they said don't go there the service is bad. I had already made the appointment so decided to keep it. My appointment was at 8 am and without getting into a long story - Braman BMW has some of the worst customer service with terrible communication to it's customers. Half the staff are rude and the other are running their butts off. They herd you through the service department and when your car is done they just hand you your key. I had to ask where my car was!!Seattle BMW dealerships treat you like all customers should be treated, amazingly!! Braman BMW could use some lessons!!

avoidbmw

6 de nov. de 2009

My service experience with Braman has been awful. As a owner of a Lexus, the service and quality is 10 times better at Lexus. Avoid BMW and avoid Braman. The service advisors are nice people but are unable to truly help. My BMW with 8300 miles died on the side of the road from overheating. My Braman experience has been one obstacle after another.

khallood89

19 de may. de 2009

I've had a lot of problems with Braman, but they were all minor.the main issues I had were with the car rental office they had in the service department. Unlike the Braman Service specialists, the guys at the car rental office are extremely rude and unprofessional, I even tried to speak to their manager once and it took him more than 30 min. to come see me, and when he did, he barely spoke to me and left.Ivan at the service department is a great service specialist. he answers all your questions ans addresses all the issues that you have immediately. I recommend that you go to him when you service your BMW at Braman.

jroettger

19 de may. de 2009

Visited to lease a 7 series BMW. Brought my 2007 911 Turbo for trade. Salesman came back with very low appraisal...understood. Leasing the 7 did not make sense right now. The salesman then said the keys to my car were lost. After 45 minutes, I had to leave to an appointment and used my wallet key to move on. After several phone calls, and then contacting the manager, my keys surfaced at 5PM. (This ordeal started at noon...). I retrieved my keys, and had since noticed that my window sticker, original purchase order and the registration for the Porsche was missing from the glove compartment. These items have not yet been accounted for or returned.Not the treatment you would expect from a luxury car dealer.I will not consider a purchase from this dealership.

BLANCA HIDALGO

18 de mar. de 2009

i BROUGHT MY MINI COOPER 10/2008 COMPLAINING OF BREAKS SQUEEKING TO BISCAYNE BRAMAN...ALSO I PURCHASED AND ADDITIONAL WARRANTY AT TIME OF PURCHASE IN BRAMAN OF WEST PALM FOR REGULAR SERVICE ON VEHICLE IN WHICH ALL WERE DONE IN BRAMAN CORAL WAY MIAMI.wHEN IN OCTOBER BRAKES WERE SQUEEKING BRAMAN IN CORAL WAY SUGGESTED FROM FRONT PADS TO BE REPLACED(i HAVE PAREWORK THAT STATES THEIR FINDINGS. SO i CALLED IDA IN SERVICE AT BRAMAN IN BISCAYNE BLVD AND WAS TOLD IT WAS UNDER THE 36000.MILES WARRANTY. I PROCEEDED TO BRING THE VEHICLE IN. SINCE I ALWAYS DEALT WITH IDA OVEDO SERVICE WHEN SHE CALLED AND TOLD ME THE CAR WAS READY AFTER THEY KEPT 2 DAYS...WHEN I PICKED UP VEHICLE AND TO MY OWN FAULT DID NOT READ THE SERVICE PAPERS AND TRUSTED THE PADS WERE REPLACED. WELL THIS WEEKEND I TOOK A 500 MILES TRIP AND THE BRAKE LIGHTS WERE ON PERMANTLY...ON MY WAY BACK I WENT TO DEALER EXPLAINED AND WAS TOLD BY SERVICE THAT THE FRONT PADS HAD TO BE REPLACED.I WENT BACK AND FOR WITH SERVICE AND THEY COCLUDED THAT THE WARRANTY IS OVER SINCE VEHICLE HAS 41000MI. mY ARGUMENT IS WHY DID THEY NOT REPLACE IT IN OCT2008 WHEN I COMPLAINED AND WHEN MECHANICS IN BRAMAN ON CORAL WAY SUGGESTED FOR THEM TO BE REPLACED..I WAS TOLD BY BRAMAN IN BISCAYNE THAT YOUR OWN EMPLOYEES FROM BRAMAN IN CORAL WAY DO NOT KNOW WHAT THEY ARE DOING...WHAT KIND OF SERVICE IS THIS? i AM STUCK IN MIDDLE...AND i UNDERSTAND IF I HAD NOT COMPLAINED ABOUT THE BRAKES BEFORE...BUT IT IS DOCUMENTED THAT I BROUGHT THE VEHICLE IN AND ACCORDING TO THEM THEY ONLY FLUSHED THEM. MY THOUGHTS OF A GOOD DEALERSHIP AND NAME OF BRAMAN HAS BEEN TAINTED AND BELIEVE ME I WILL SPREAD THE WORD.

gramar.s

1 de mar. de 2009

I took my car to service because I hear noise on my car and they said, the noise was coming from outside to inside, not from the car, and they change something I do not what....and now the noise inside my car is biggest, and I do not what to do. And the air condition do not was working appropiated. Then they fixed the air aconditioner but they damage my moonroof. Then they fixed the moonroof but damage the the front chair, then I was afraid if I send my car there they will damage another part.

Cossieturbo

4 de nov. de 2008

I have lived in the area for most of my young life (about 30 years) and I have watched Braman in West Palm Beach grow and change over the years. I have owned many pre-owned BMW's, but never purchased a car from them. I have tried to and have tried to work out deals for friends and family members, but only one deal was viable. A mini sale. I 100% agree with the feelings others have posted here. I recently was looking for a lease deal for my boss and it took 2 days for the sales associate to get back to me so I called someone else there... Billy. He was nice and prompt with information. Unfortunately in the end Braman has a long list of tactics to squeeze extra pennies out of you from many angles. Vista is much better, but not perfect by any means. It's tough out there when buying a car. I recently have set up a deal with Habberstad BMW in New York and so far they have been great! We will see what happens if the deal closes.

einbimmer

11 de ago. de 2008

Braman Motors BMW has the rudest staff of any BMW dealership I have ever dealt with in the Southern U.S. or in California. I usually rate BMW dealerships very highly but these guys really suck. I went to get a cooling system repair and they tried to an replace item (water pump) that had just recently been replaced and was in perfect condition. They said it was leaking but when I asked the mechanic to show me the leak, he could not show any leak. They also charged between 30% and 40% more than other shops for the same service.The staff is mostly rude; some are really pleasant but everyone who works on commission or profit share ("service advisors"; mechanics; parts sales, etc.) treat customers as ATMs. They ignore customers at the front counter if they think the customer does not fit their money-spending profile. When I say ignore, I mean they will simply not respond to questions and studiously ignore you especially if you are black. If you don't believe this, try calling them and see if you can get anything approaching service without being placed on hold for at least 20 minutes or having someone hang up on you at least once.

ClaireAdkins

10 de jun. de 2008

I have had several problems with this dealership. From a cold start the car would make a knocking noise that seamed to originate from the engine on the passenger side. I took my Z4 to the Braman BMW dealership to have this and several other problems addressed. A service manager looked at the car and assured me that everything could be fixed, but at a later time. I left with the promise that he would call me to make arrangements to bring the vehicle back. Then over the next several months and several phone calls later I have yet to have the problem fixed. When I call the dealership they inform me that only that specific service individual can assist me and that he will call me back. When I visited the dealership the individual was not there and I was informed I would have to return when he was. Last night while driving my right back run-flat tire tore open and I had to have the car towed to the dealership. When they opened this morning I called at 8:45am to find what steps needed to be taken to get new tires and all of the previous problems fixed. The service manager Jose Cajina gave me no information but that he would call me back and then promptly hung up on me. I called four more times between 11:00am and 2:00pm and was transfered to Jose's voice mail. Only after having called a little after 2:00pm with a complaint about their customer service was I able to speak with Mr. Cajina. He informed me that they were just then taking a look at my car and would call me back with tire prices. He was very rude and when I began to ask some questions pertaining to the car he again hung up on me. I called the dealership back to ask for a complaint department or perhaps a phone to a national department only to be referred to the general manager's voice mail. I left a message and my phone number. It is now near the end of the day and I have yet to recieve a call back. This is some of the worst customer service I have ever encountered. I understand that it might take some time to fit my car in and I understand that the dealership is very busy. All I ask is to be informed of the situation and what is being done to resolve things. I do not recommend the Braman dealership to anyone.

dougjmia2k

6 de nov. de 2007

I bought a used 330ci convertible on October 22 which demonstrated a problem less than 72 hours later. Since I declined to purchase the extended warranty on the vehicle, the used car sales manager (may saleman's boss) declined to offer any assistance with the repair.While Braman had no legal obligation to provide assistance, I feel that morally and ethically they should have made some sort of accommodation to help me, as a customer who had just spent over $20,000 for a low mileage used vehicle since the problem manifested itself so soon after I drove off the lot. I cannot recommend this dealer to anyone and URGE you to take your business elsewhere!!

PJFOX

11 de jun. de 2007

June 7, 2007, I was driving to work and my car kept pulling to the right, the light came on on the dashboard indicating my tire was flat. I drove to work very carefuly and called Braman BMW when I got into work because that is the closes dealer to where I work. Braman BMW advised me to come in right away as that was an emergency. When I got there, my original service advisor Marcos Rodriguez was standing inside. When I approached him regarding my situation he said "YOU HAVE TO WAIT UNTIL THE SERVICE ADVISORS GET BACK FROM LUNCH" I advised him, "YOU ARE MY SERVICE ADVISOR" he said, ok, one moment. He picked up his cell phone and started to make a personal call. I walked outside and the valet person took my key "very, very nice man" and said, let me check it for you. I turned my wheel and he found there was a big nail in my front passanger tire. He took my car, I went back inside and advised Marcos Rodriguez that I have a tire warranty through easy care. He advised me "OH NO, WE DO NOT DEAL WITH THEM" "YOU HAVE TO PAY THEN GET REIMBURSED" I asked him, how much? he said around $200.00. I advised I do not have $200.00 right now, thats why I purchased a tire warranty to begin with to take care of this. He was very aloof and said "OH WELL, SORRY CANT HELP YOU WE DONT DEAL WITH THEM!" I proceeded to call easy care, got a customer service person on the phone who said, they can bill them, all they need to do is speak to them. I put Marcos on the phone with them and he said to easy care "WE DONT DEAL WITH YOU, WE HAVE OUR OWN POLICY THROUGHT FIDELITY AND THAT IS THE ONLY ONE WE DEAL WITH" "SHE EITHER HAS TO PAY UP FRONT OR WE CANT HELP HER" I then kept the customer service person on the phone and asked to speak to the Manager. Marcos pointed to a door and said "HE IS IN THAT OFFICE" I said, can you call him? Marcos said "JUST GO INSIDE" as I was walking towards the office the manager, Jorge Rouco came out of his office and said "YOUR LOOKING FOR ME?" I said yes and explained the entire situation to him about how I had a flat tire and did not have $200.00 to pay up front that is why I purchased a tire warranty from Vista BMW and could he please speak to the customer service rep I had on the phone. He took my phone and advised the representative, sorry you guys take to long to pay us so we will not deal with you anymore because you take up to 30 days to pay your claims. He handed the phone back to me and said, "YOU CAN PAY UPFRONT AND GET REIMBURSED BY THEM" it was apparant he did not hear me when I advised him I did not have $200.00. As I started to cry, I said, you cannot make an acception with this? You are going to just let me drive away with a flat tire when somthing could happen to me:? Then I asked him, can you just patch it for me then? He said, no they cannot patch it, I need a new tire. Anguished, I left the dealer, crying, afraid to drive. I cannot believe how rude both the service advisor, Marcos Rodriguez and the Service Manager, Jorge Rouco were to me. How inconsiderate and nasty they were because I did not have $200.00, Very uncooperative, with no suggestions or help as to how I could not leave their dealer with a flat tire besides paying $200.00. They treated me with disrespect and no courtesy. I bought a BMW because I thought it was the best car to have, with the best assistance program. I intend to go all the way to the owner of Braman BMW and the better business bureau with this complaint. I appreciate you addressing this and to be sure, I will not only "NEVER" send anyone to that dealer, I intend to make it known what type of service they offer to every one who will give me their ear. I may also contact the Miami Herald and have them put an article in their paper about it.

David_G_George

11 de oct. de 2005

I negotiated the deal with my sales representative. Then Buzz, her supervisor, came and said we can not go any lower than this. I agreed and we shook hands and he said Congrats. Then after 30 minutes he came out and said I thought it was a different car, and you have to pay more! I said no way, you saw the car we were talking about and we had a deal. He said then do not buy it! Then Gus, his supervisor came out and said, just pay a little more and it will be okay. I said again, no way! Anyway after an aggrivating and horrible hour, they relented. It completely ruined my car buying experience. I drove my car home and put it in the garage and did not even want to drive it for a week!

zakalwe

18 de sep. de 2005

Took Mini in to be serviced - a few minor problems with the car.Rick was really rude - as if one of the problems (broken cover on middle brake light) was because of user intentionally tearing it off!Problem with window, even though he replicated the problem when the car was dropped off, was not fixed, with a note on the invoice that user should not push close window button when window was closed (not the problem). The middle brake light had to be completely replaced: and is now nonfunctional.Rude, incompetent and just plain not worth the stress.

todd

15 de mar. de 2005

I wanted a trailer hitch wiring harness and was told a price that i knew wasnt possible. I told them i only wanted the wiring harness, not the whole hitch. I think they tried to bait and switch me cuz i already knew what the X5 needed regarding a simple wiring harness. I let it go. I also wanted my tire pressure monitor reset after having a flat tire the week before. They told me i had another flat tire, exact same tire, and wanted to sell me a new tire. I thought it was BS since the tire was just replaced. They tried to sell me on something else and i said no thx, ill be back for my truck right away. Not more than a couple of days later i get the exact same tire flat. The tire repair guy said the angle of the nail wasnt consistent with driving since it punctured the side wall very high on the sidewall. Sabotage? Who knows.

tonymontana

25 de mar. de 2004

<br>If you go to Braman for Service, make sure you ask for Danny. This guy helps you out and makes sure your taken cared of. Lauderdale Imports is not bad either. But I never found a person, that makes sure your problems are resolved and goes the extra mile. I have never really liked Braman for sales, but I would recommend service.

agarret

11 de oct. de 2003

Would agree with previous comments regarding BMW dealerships in South Florida. Believe is finding a good salesman, which is not always an easy task. Troy Arch, was the sales guy on my first BMW 530i. He was great, provided exceptional service and fair and equitable pricing. He is now the Sales Mgr and would recommend him as a salesman with honesty, respect and integrity. My experience with their service department thereafter was horrible. And after 3 horrible experiences, actually wrote to the president of BMW USA to complain. There have been some major changes there and believe they are attempting to address these inefficiencies. I'm about to enter into a new lease and would prefer to fet another beamer. It's a great car! I have met with Troy to discusss my concerns. Miami has a rep for bad service in general everywhere, and to some degree it's true. At this juncture, i may use Braman Miami again, but am also searching other dealerships, distributors before signing on the dotted line.