Jeanne

12 de dic. de 2015

I love my Cadillac SRX. I was given a loaner car while mine was in the shop and I thank you for that. I didn't however, get to use my $25 coupon as I forgot about it until the bill had been rung up and so I lost my one-time coupon. Boo hoo!

Linda

17 de nov. de 2015

IN LAST FORTY YEARS OF BUYING NEW CARS THIS WAS BEST EXPERIENCE I FELT LIKE I WAS WORKING WITH PEOPLE WHO REALLY DID CARE ABOUT GETTING WHAT I WANTED NOT JUST TRYING TO SELL A CAR.

Vickie

2 de nov. de 2015

I love that any time I have my car in the dealership they always wash it and vacuum it out! Love getting back a clean car!!!!

Ceata

30 de oct. de 2015

Very personable, waiting room was very comfortable. Only question I have is if my tires got rotated. They were supposed to, but the sheet I received doesn't state that they did that service.

David

26 de oct. de 2015

Service done quickly while I wait with a car wash. Able to get an appointment soon, and Tim was very good to work with. Very nice facilities.

Michael

20 de oct. de 2015

Charles ordered the required part, called to let me know it was in and called to tell me the repair was complete. Exactly as it should be.

Christopher

17 de oct. de 2015

Service was very simple. Was able to drop off my car and a loaner was available. Service was done in a timely manner and had my car back as expected.

Michelle

28 de sep. de 2015

Purchased on a weekend so had to take in for final prep of vehicle and gas fill up. DIdn't seem like service center was ready for me. Loved I had a rental car just like what I purchased but didn't fill my tank up with gas or look at a scratch I had on the car. Overall I am very impressed with my experience with Cadillac of Bentonville.

Teresa

19 de sep. de 2015

Very knowledgable and helpful with any questions. The whole experience was a pleasure and the way car buying should be. Thanks Steve M

Marylee

8 de sep. de 2015

It has always been a pleasure working with Cadillac of Bentonville. Your service is a great extension of your sales dept. They exceed my expectations.

Jerry

1 de sep. de 2015

Everyone was extremely courteous and competent. The entire experience was everything you would expect from Cadillac.Andrew Disney was a sales representative that any dealership would be proud to have, with an attitude of how to assist his client rather than how to obtain a sale. My wife and I were made to feel a part of a 'team' effort to find us our dream car with financing that was unique to our needs. We would highly recommend Cadillac of Bentonville to anyone looking for a quality automobile from a quality dealership.

Ron

31 de ago. de 2015

Superior Cadillac is very good with customer serviceAlways helpful, attentive , knowledgeable, their focus is the customer. I love this dealership and will go to them for all my automotive needs

Jo Ann

28 de ago. de 2015

All services requested were provided in a professional manner. The Service Manager and Steve a salesman were very helpful and answered all questions.

Connie

20 de ago. de 2015

Always a pleasure to deal with personnel at the dealership, in all areas. Service department is efficient and very responsive to the requirements of the customer!!

Gary

11 de ago. de 2015

Andrew did a very good job of selling the car's features and demonstrating them so we could understand the features.

Brenda

10 de ago. de 2015

I asked for Andrew Disney because my friend had just purchased a car from him and recommended him. He was very nice, knowledgeable & worked hard to get me the right car for the right price! He was a pleasure to work with & i will recommend him to friends & family!

Garlan

28 de jul. de 2015

We were going out of town soon when we drove our car into the Cadillac dealership. They ordered the part(part's) to repair the car - received them and had to car repaired in time for us to pick up the car before leaving town for 10 days. I didn't think it could be done but THEY did it.I cannot tell you how much I appreciated the extra effort they went to!

Jerry

23 de jul. de 2015

Almost all plans and details were worked out through e-mail.This made coming in for the closing easier and faster for all of us.

William

4 de jul. de 2015

My only thing was they didn't vacum my floor in the back set. But if that's my only complaint it's pretty dam good.

Jeanne

2 de jul. de 2015

Tim always gives me such a big "Hello" - he is A #1 and so is Cadillac of Bentonville. Service was fast today and all is well with Cadillac Annie.

Robert

30 de jun. de 2015

We have total confidence in Cadillac of Bentonville when we take our cars in for service. They treat us right. They provide excellent service every time.

Richard

29 de jun. de 2015

The waiting lounge is very niceThe car was done the way the service adviser indictedThe service was excellent.A very good job.Thank you

William

27 de jun. de 2015

I scheduled my appointment the evening before. Brought the car in and the service was complete and car washed within 45 minutes. So pleased!

Robert

27 de jun. de 2015

We continue to have a great experience with Cadillac of Bentonville - almost 4 years of ownership with no car issues and great customer service

Todd

24 de jun. de 2015

Very friendly staff and very comfortable waiting area. The amount of time for the repairs to be done was accurate and all the work was explained clearly before it was done.

John

24 de jun. de 2015

Very professional, felt confident that they would do a good and thorough job. I was very happy with my service

Meredith

5 de jun. de 2015

I love when I have to go to Cadillac. Everyone from the sales staff, management, and service techs are friendly, courteous, and gracious. While I wait, I can get comfortable in the lounge, and the wait is minimal ! Great overall experience!

Gene

1 de jun. de 2015

We appreciate the help with gettingG our key remotes working with our seats as well as the repair work done in an efficient and timely manner

David

23 de may. de 2015

Car would not start and under warranty. GM sent wrecker service and they delivered to dealer. Repaired quickly and dealer brought transportation to home for us to retrieve car.Great service by GM and Dealer (Superior Cadillac of Bentonville).

Jimmy

23 de may. de 2015

As always, our experience with Cadillac of Bentonville was exceptional! Tim was understanding, knowledgable, and most helpful! The repair was done in the most timely manner, and our car was washed and returned to us in the shortest amount of time! Because of the employees, service, and the best products - we will be customers of Cadillac of Bentonville for life!

Vanessa

20 de may. de 2015

Very thorough and great customer service. Offered a loaner without our asking and it wasn't a junker. Definitely will be using for all my future service.

Hassan

20 de may. de 2015

Tim is great, he always explains everything in detail and he takes time to answer all of my questions. I appreciate the first class service!

Kris

20 de may. de 2015

My car is a 2010 Camaro SS with under 10,000 miles. It's a GM certified car. When I attempted to get service with Chevrolet on what was a dash/airbag issue they didn't really seem to want to help. Charles Womack listened and reacted to my needs. He had to jump through MANY hoops to make the repair happen but he got it done. I couldn't be happier with Charles and his customer service. He definitely went well above and beyond to make it right when the local Chevrolet and even corporate Chevrolet reps were not wanting to do anything.

Robert

17 de may. de 2015

We are always very satisfied when we take in our vehicles for anything that needs to be done. We have complete confidence in their team.

Marsha

17 de may. de 2015

The services and service manager was great but whoever does the washing and cleaning of the car did a lousy job.

J C

17 de may. de 2015

I always get very good service from Cadillac Of Bentonville. I am always telling friends about it. The lounge is great and staff are very nice. Please keep up the great work. I drive almost 100 miles, one way to service my car with you. Thank You

Lovell

8 de may. de 2015

We had a great experience and the service managers were very professional. There was a little confusion on what service had been done but was cleared up after researching the system.

Jeanne

30 de abr. de 2015

You know, coming to Cadillac is like going home to Mom & Dad. You know you are always welcome and never is anything a problem. Tim in service is just the BEST! Love my SRX!!

Heidi

23 de abr. de 2015

I arrived at the service center without an appointment and was professionally greeted as I always am. Eric took the time to ensure my issue was resolved in a timely manner and at the best price possible. No one likes to spend money fixing their car, but that burden is lessened knowing I will be treated so well. Thank you so much!

Roger

23 de abr. de 2015

Steve Murray is an excellent sales person and was very considerate of our needs in making our 2015 SRX purchase. He carefully explained how the new CUE worked.

Jamie

22 de abr. de 2015

The manager went ABOVE tp get us in on Saturday as there was an oversight in scheduling our appointment. We also had additional work done which was completed. He also called and got this approved under our warranty! The service department is simply FABULOUS. Andrew the saleman, also came back to check on us to see how we were doing and how we like our car. Of course we LOVE the CADDIE! The TEAM at BENTONVILLE treats us like we are ROYALTY rather than the HILLBILLIES that we truly are!

Camilla

18 de abr. de 2015

I had a much better experience this time around!!! I have not had the best experience at your dealership in the past.

Forrest

16 de abr. de 2015

EVERY ONE WAS VERY COURTEOUS AND HELPFUL. HOWEVER I STILL HAVE THE SQUEAK IN MY DRIVERS SEAT THAT IS SO ANNOYING

John

12 de abr. de 2015

In addition to regular servicing, my auto had some minor issues. The gentleman in your service dept. was very helpful and made some suggestions. The issues were repaired. Positive experience for me.

David

9 de abr. de 2015

Run flat tire had a screw and had to be replaced. It was weekend and could not get the tire until Monday. The dealer furnished a vehicle which was extremely timely and appreciated.

Lindsey

2 de abr. de 2015

It was so nice to walk in and find a salesman who found exactly what I wanted and worked nonstop until I got it. And even days after I was still sent a message and asked if I still loved my new car. Such a great time working with you guys.

Bounyasith

31 de mar. de 2015

Everyone was very polite and they took good care of my car when I took it in for an oil change. Thank you guys very much!

Paula

25 de mar. de 2015

The dealership was very accommodating when I needed a sudden appt for a new battery. Their helpfulness, kindness, and service were all excellent!

Taylor

19 de mar. de 2015

The quality & expertise at Cadillac of Bentonville is unmatched to any other dealership I have been to in the area. However, with my vehicle's issue I had to come to the dealership on three separate occasions for the same issue to be repaired. It wasn't until the third visit was the issue ultimately resolved/fixed. It is frustrating as a customer to be paying thousands of dollars for an oil leak to be fixed & it not become repaired until after the third visit. I don't mind paying for a repair to be fixed & done by a quality mechanic as long as the repair is actually repaired. In my case, I had to pay twice for the same issue to resolved. I think if the dealership fails to repair it correctly the first time, then they should assume responsibility to guarantee a job well done for the customer's sake. It's a top tier dealership so the customer shouldn't have to leave second guessing the work done because the first time you came in, it wasn't fixed. I don't want to sound like a grumpy customer & I truly believe that this last visit did the trick. Rick Allen, the service advisor at cadillac, helped make sure that the issue was pinpointed out this time & was big help. I want to continue being a customer at cadillac just frustrated in my previous experience & the rough amount of $2,000 I spent the first time around to fix the oil leak issue.

Gordon

11 de mar. de 2015

Rick the Customer Service rep. was perfect. He greeted me at the door, by name, and explained everything perfectly. The service work was performed well, and in a timely manner. One problem.....my front windshield washer doesn't work. It's either out of fluid, which should have been checked, or the unit is inoperable. Which again, should have been checked and noted. The real problem is that I live 70+ miles from the dealership, and I'm not about to drive that far to have it checked. So, I'm rather disappointed.

Mark

10 de mar. de 2015

Rick kept us informed on service details or add on's. Worked w/ Tech to provide pictures via email and recommendations in regards to tire repair or replacement. Rick was courteous and helpful.

Allen

4 de mar. de 2015

I had to pick my vehicle up and it was snowing. It took me longer to get to the dealership to get the vehicle than expected. The service department had pulled my vehicle inside so it would be deiced and also stayed 15 minutes late so I could make it. I do appreciate that.

Neal

4 de mar. de 2015

Andrew Disney is an excellent representative for you. I am very pleased with the whole experience and love my Escalade.

Robert

28 de feb. de 2015

It is a good feeling to have our car worked on here because we don't have to worry about the kind of service we will get. It has always been excellent and we are treated with the utmost respect.

Chad

26 de feb. de 2015

Very accommodating! Tim was able to get my escalade in on short notice to fix a tire. He also arranged to have the recall fixed and an oil change so I wouldn't have to make a separate trip. He gave me a loaner so I didn't have to wait. It's always a pleasure having my car serviced!

John

23 de feb. de 2015

The service and hospitality was excellent. I was concerned they sold my wife Nitrogen for our tires. Not sure there is any realized benefit for using N as previous cars have still shown deference to ambient temperatures.

Damian

10 de feb. de 2015

Rick Allen is a exceptional add to your team. He took the time to make sure my Cts-V was taken care of and back to me with the quickness. Great job superior.

Christopher

31 de ene. de 2015

Chris Allen, the dealer I worked with was phenomenal. Easygoing, laid back and not pushy. Made it very easy to do business and make a deal. It was the way car buying should be.

Vicki

29 de ene. de 2015

While the issues with my SRX required that it would take a couple of days to fix, the loan I was given was a new SRX. My sale rep, Andrew, was kind enough to bring my car to me as I couldn't get back to Bentonville to pick up my SRX. Thank you, Andrew, and the guys in the repair shop. You all did a great job!!!

Charles

29 de ene. de 2015

Competent Salesperson and Sales Manager. Both were forthright in their answers. Lounge goodies were unexpected and enjoyed! Very pleasant experience overall.

Gaye

28 de ene. de 2015

My car was taken care of in a timely manner and looked great when it was finished. The one thing that I was not pleased with is that the tire pressure was not checked as I requested when I brought it in. Tires were rotated but pressure was not checked and they were over inflated just as they were when I brought my car in. Otherwise it was a good experience.

David

27 de ene. de 2015

15000 mi service was scheduled. After scheduling, a recall was issued and Superior took care of that the same trip without another trip. That is great for busy people. The service people are friendly, thorough and timely.Thanks Superior

David

9 de ene. de 2015

This is a premium service experience. The service department exceled in providing information, comfort and convenience to maximize their efforts and minimize impact on my schedule. Well done.

Ellen

9 de ene. de 2015

We enjoy going to the service department at this dealership. Tammy is a great customer service representative. We would encourage the management to do what they can to retain her,she does excellent work. Based on our last visit we might suggest that the maintenance technicians receive some refresher training on attention to detail at their next team meeting.

Marybeth

9 de ene. de 2015

We came in without an aapointment. The diagnostic system said we had low air in tires. I could not find my air pressure gauge, and due to the extreme cold, did not want to overinflate. Tammy took responsibility, found out we had Nitro from previous dealership in New Jersey, had that reinstalled, the tires all properly inflated and we were happily on our way. Great service.

Brittney

2 de ene. de 2014

I was absolutely floored at how kind and helpful every single employee is at this dealership. I will definitely be a repeat customer and refer just about anyone I can! Thank you guys so much for providing such generous service.

Jane

1 de ene. de 2014

You performed a 15,000 mile check-up. My auto has performed well with no problems and I look forward to continued enjoyment of driving my car with your continued good service! Jane McDonald

Stanley

30 de dic. de 2013

We drove in without an appointment as the car had begun to run poorly, and the engine light was on. We were told that if we could be patient we would be worked in. Everyone was extremely helpful and pleasant, and the work was completed without a long wait. We were extremely pleased with both the service and the personnel.

Les & Pamela Barnhart

13 de nov. de 2013

Best experience ever at a car dealership. Normally I'm not a fan of visiting car dealerships for any reason. However, I had an issue with a headlight on my 2010 Cadillac SRX and after calling Cadillac of Bentonville service department for an appointment and speaking with "Dave Smith", his real name, service consultant. I was extremely pleased. Dave made an appointment for me the same day, which was incredible! After further discussing the problem I was having, Dave explained that it would be in my best interest to contact Cadillac Customer Service since the issue I was experiencing was common on some vehicles. Cadillac partially warrantied which was fabulous! They weren't obligated to do anything. Furthermore Dave Smith didn't even have to share the Customer Service information with us, but he did. Mr. Smith went over and above as far as we are concerned. I can't tell you how much we appreciate all that Cadillac of Bentonville and Dave Smith have done for us. Thank you! Les & Pamela Barnhart

Benny Leonard

8 de nov. de 2013

A very good service and new problem found. I will continue to have my car serviced with them

Cetdoxy

15 de sep. de 2013

15K service appointment was very relaxing and pleasant, as always. Friendly and courteous service from everyone.

Gary

4 de may. de 2013

Super service....great staff. Solved our service needs in a friendly, timely manner. Dave is great!

Josh and Magen

23 de mar. de 2013

Our car buying experience at Cadillac of Bentonville was nothing short of first class. Steve, Ken and Jerry were all extremely helpful and welcoming. We now have our dream car thanks to the team at Cadillac of Bentonville! Thanks for the professional service!

Dave

13 de feb. de 2013

Had a great overall experience. Will never take my car anywhere else for service again. Service department was fantastic and Dave Smith really did an exceptional job, even answering my e-mail on a Sunday. Wow!!! When I buy my next Cadillac, this will definitely be my first stop. Thanks to the entire service department!!

David Winter

13 de feb. de 2013

Had a great overall experience. Will never take my car anywhere else for service again. Service department was fantastic and Dave Smith really did an exceptional job, even answering my e-mail on a Sunday. Wow!!! When I buy my next Cadillac, this will definitely be my first stop. Thanks to the entire service department!!

Mrs. M

12 de dic. de 2012

Nice people and very efficient. They were very knowledgable.

Linda from OK

9 de dic. de 2012

Monte was very helpful. I love my new car!