john985

30 de oct. de 2016

I went to rick case Hyundai Duluth on 10/29/16 and it was late. i went in thinking I wasn't going to be able to get a car. I sat down with Desiree Johnson and said she was going to get me in a car , of course I didn't believe her. She worked out a lot of things and made it happened. She told me she was able to put in something but didn't know for sure because the banks were closed, so she would call next day to come sign paperwork. She was very confident but I wasn't, because some dealers will sell you a dream. The next day she called and said you're approved come sign your papers, I was excited.

bmonts11

28 de oct. de 2016

I came in twice, the first time the experience was bad and you all are lucky i even came back. I am a first time car buyer and didn't know what to expect. The first time they gave me a guy who was in his first week of working there and he didn't give me adequate info on the cars and didn't "sell" me on buying a car with you all. He then pushed me off to a sale person who thought i was an idiot who gave me a credit score that was 90 points below what i know my credit to be and gave me pricing that was 4-5 thousand more than the actual price of the car. he pressured me into taking his terrible deal and almost got upset when i said no. Again you all are lucky i even came back and he's lucky i forgot his name. The second visit was much better, mainly thanks to Daniel and Dale who were much better than the first people i met with. Daniel was great and the main reason i bought a car there. Dale was good too and i thought offered me a fair deal without treating me like an idiot.

Nwdrv

25 de oct. de 2016

I was able to come in and get the car I desired. Hamilton was expedient and knowledgeable. The follow up and ease of the transaction was pleasant. No hassle and haggle. Chelsea topped of the paperwork with kindness and knowledge as well. No questions left unanswered between the two.

renay322

25 de oct. de 2016

If you are looking to purchase a care and you want a patience, calm, and willing work to get you in the car you desire then Jamel is who wish to work your deal. He is a hard working young man very honest about what he can be done for you and leave feeling confident that you got a good deal. If you don't get a car during your visit when you are ready he is the your first choice when it is time to buy your car. I know I brought my friend to buy a car here and love how he handle things. When I decided to buy a car I kept his card and called. Tony Park is in the Service department. I met him 4 years ago and he has be servicing my daughters car every since. She is at college now and comes home to service car at Rick Case because of Tony. He gave us his personal cell to call if we need him and she did once while away at school. Tony called her back and gave her a solution. I recommend my best friend to this dealership and she bought both her daughters cars here. Jamel sold her the cars and Tony now is the service rep for her daughters. She thinks they are fantastic as well. With that said Jamel and Tony are my go to guys for auto purchases and service.

jacobejamez2012

25 de oct. de 2016

Jamal was great and very personable. I felt like I was speaking to a relative working with him and trusted his advice. Made the experience of trying to find the right car less stressful! There was another employee that also helped seal the deal for me the day I visited. I can't recall his name but he was another African American man, bald head and wore glasses. He worked with locating cars on other lots. He was the one who actually found the color of the Santa Fe I wanted in white in your Roswell location and had them bring it to Gwinnett! I originally went in to gain some information on the vehicle of my choice and get down payment and financing information. I planned on returning home with my older vehicle then returning in a few weeks. Fortunately enough I left with my new 2017 Santa Fe in "White" the same day! Thank you to everyone that made this a great experience and those who also wished my family well. I recieved horrible news as I was getting approved for the car that my little sister had passed. Your team was very compassionate and attempted to make things even easier on me wrapping up the process.

robert.fiscella9

23 de oct. de 2016

Blessing was unbelievable and a great great man. Not only was he patient but also help me test drive and layed out all the features and cost. I walked out with a brand new car and SFRONGLY suggest anyone looking for a car too go to Rick Case Hyundai and special request blessing. Thanks again!

jlroveda

21 de oct. de 2016

I love this car! It is well- constructed with great technology. The sales person at Rick Case was very attentive and followed through after the sale.

Deano

15 de oct. de 2016

Hamilton and R.L. are the right professionals to assist you throughout your Auto purchase. They are experienced, not pushy and a pleasure to work with. I was very surprised the minute you walk in they handed me all the managers Business cards with cell phone's, emails addresses, and a book written by the owner Rick Case about taking care of all his customer's experience. Even more shocking was his business card and CELL PHONE. I'm 65 years old and a pain - I can tell you without reservation after buying 20 plus Autos my experience at Rick Case was Number " ONE" !

andyrjacobs

14 de oct. de 2016

Both Salesperson and Manager were extremely professional and helpful in my purchasing the car I was looking for. I would recommend both the dealership and the staff I worked with to anyone looking to purchase a car in the near future.

skipm2000

13 de oct. de 2016

The people at Rick Case Hyundai go out of their way to make you comfortable and happy. I enjoyed my time during my purchase and all of the times I have been in for service on my older car. Rick Case keeps you coming back for more.

Carol Warfield

13 de oct. de 2016

It was okay overall. The process was handled professionally. My questions were answered.I was given helpful information for getting started and going with UBER.

smcintoshjackson

12 de oct. de 2016

He was great got me in and out fast explained everything to me about the car. I will gladly return as a customer and send anyone who was looking for and automobile his way. Most pleasant experience I've ever had at a car dealership and the best thing about it is that he didn't take hours and hours

eneasebrooks64

8 de oct. de 2016

RENGINA Galdmon HELP me get the right car that I could afford thanks Regina I am loving it (55357)(56842)(55357)(56835)(55357)(56838)(55357)(56855)?(55356)(57224)and I love Rick Case Hyundai I well definitely reference my families and friend

jefferycumming

2 de oct. de 2016

Great experience and service through Uber exchange leasing program. The sales person, Hamilton, was very patient and explained everything to get me in a car the same day. Very happy with level of service.

civy0087

30 de sep. de 2016

Thanks for everything, I do appreciate the opportunity and kindness that was showing to me during my visit to the dealership, it was extremely excellent.

conswalakw

30 de sep. de 2016

Rick Case has a superior staff that cater's to you from the time you walk in and on your way out. Emanuel is an AWESOME salesman. He's very detailed on paperwork to showing me how to work the features in my car. My mom has bought three cars from Rick and will not go to another dealer. We love Rick Case!

keylasuero911

29 de sep. de 2016

This is my second purchase with Rick Hyundai. I had a total loss on my first vehicle and the first person I called was my sales person Emmanuel. I feel very comfortable with him and he has helped in getting me the car I need and want in a timely manner. Anything I need he will assist and tries to accommodate me. Great service!

mrcarltonmaddox

28 de sep. de 2016

This dealership has a great selection of automobiles. They have a nice facility catering to you while you wait. The floor staff are mostly friendly and speak, while there were a few who were not so warm and inviting. Joseph Padovano is an excellent associate, the method in which he goes above and beyound is Five Star ????? !

sumthinelse77

27 de sep. de 2016

Hamilton Dueberry is a great sales person. He needs a promotion. His customers service is the best. I believe he should train others all over the Atlanta metro area.

d_benatti

27 de sep. de 2016

In a nutshell very good selling service from Mr Blessing and his manager. They are very customer oriented. Car delivered in perfect conditions and service at delivery was perfect. The confusion done by finance services will retain me to give a better notice.

manning.eric.sr

22 de sep. de 2016

Everything went very well. Hamilton Dueberry made sure I was happy with my purchase, also made sure I could work all devices in the car. This was my first new car and i didn't know how to work anything. Im very please with my purchase. Thank you. Eric Manning

sheliat

22 de sep. de 2016

I researched my car options online, so I was already sold on the Hyundai Elantra when I called Hamilton to make my appointment. He told me everything I needed for the transaction. As I arrived - early as usual - a crew member greeted me at the door, and directed me to Hamilton's desk. Hamilton answered my questions and gave me the information to start my lease. We took a test drive. I felt confident in my choice, so the service crew prepped my vehicle while Hamilton completed the paperwork. Chelsea adeptly handled my financials, then Hamilton gave me a tour and I was on my way. Hamilton checked with me the next day to see if I had additional questions and reminded me that he is available any time I do. I have already recommended Hamilton and Rick Case to everyone who asks. Great Deal! Great Service! Great Crew! I'm a customer for LIFE!

valeriejones330

21 de sep. de 2016

Mr.Dueberry was more than patient with me. I am not easy to please. He got the vehicle I wanted and we made it work. I am pleased with my choice of car.Great Job Hamilton !

feliciam.ballet

17 de sep. de 2016

Henry Olowo and Dale Allen really made me feel comfortable with purchasing my new car. Dale was even nice enough to help me share the good news with my family on a video chat through the Marco Polo app on my cell phone. It was just like having my family there with me through the whole process and Henry & Dale understood how important that was to me. I appreciate their professionalism and patience with me. The entire experience was a TRUE BLESSING!!

emiro

14 de sep. de 2016

Actually when I enter rick case hyundai, I was a little hesitant, they do about getting my carFortunately Mr. Emmanuel Kubandi and received me and made me feel comfort and trustI helped to make the best decisionthanks for doing their job with passion and ethicsSugerir

Jinakron

12 de sep. de 2016

My wife and I leased a brand new 2017 Tucson, and after much consideration, realized that the payments were higher than we had initially calculated, so we returned a couple days later and the staff I'm sure wasn't happy with this situation; however, they didn't show it, nor did they ever make me feel uncomfortable about it. My salesman Mr. Park, helped me tremendously, and we finally decided on buying a used car with a great deal, and my payments are better than I had asked for. Truly happy with this experience!!I am now a loyal customer, and will continue to purchase future vehicles from Rick Case no matter what brand.

leandraperkins

12 de sep. de 2016

The service was good. I have not had to buy a new car in over 10 years and did not remember having to be at the dealership so long (almost 3 hours). I got the price I wanted and Henry knew his stuff.

kwkurtz44

10 de sep. de 2016

Leased a car through Uber didn't offer any other options except the 2017 Elantra. I wanted the option of a pre owned more deluxe model.

ellenburgmike

9 de sep. de 2016

REGINA WENT WELL ABOVE AND BEYOND HER DUTY TO SELL ME A VEHICLE.SHE WANTED ME TO HAVE THIS CAR AND DONE HER BEST TO GET ME IN IT.IF IT WASNT FOR HER I WOULD STILL BE SHOPPING AROUND TRYING TO CONVINCE MYSELF THAT I WANTED ONE.REGINA IS A GREAT ASSET TO YOUR COMPANY AND YOU SHOULD BE PROUD TO CALL HER A REPRESENTATIVE OF RICK CASE HYUNDAI....AND GIRL I LOVE MY VELOSTER!!!!!! THANKS AGAIN MAAM

Heaven123

7 de sep. de 2016

We want to thank you for your Excellent Customer Service. It's been a month, Joshua you helped us great deal gave us choices and we are pleased with our new car choice I love Hyundai vechicles love my new Tucson. Regards The Taveras

kstarli

7 de sep. de 2016

Joseph went above and beyond to make sure that I was satisfied with my purchase and that my experience with buying my first car went off without a hitch.

dvdford

4 de sep. de 2016

Overall good experience with DK. He listened to our needs and was very helpful in the lease experience thank you. He was helpful in the follow up beyond the on site experience.

Joe

1 de sep. de 2016

I was in the area for servicing my previous car. Happened to look in this dealership and was persuaded it might be smart to throw in the towel and replace my old car. At this point I am so glad I did.

tonybrown0592

27 de ago. de 2016

Ha.ilton was personable & professional. I was going to go to the Nissan dealership but Hamilton won me over with his personality. I'm not happy with the size I was forced to with the aubergine program but it is what it is. I would advise others against the Xchange lease with its limited vehicles.

charlesubanisr

27 de ago. de 2016

Glad to have gotten a deal with this dealership, recommend anyone looking for quality and friendly service to pay them a visit!! The Sales Rep's are professional, experienced and reliable! Thumb's Up!!

martha.gallardo17

26 de ago. de 2016

Great customer service. Worked well with my situation. I know you guys really put forth a lot of effort to get me into the car that I wanted.

trodriguez0405

26 de ago. de 2016

I am very grateful for Blessings for doing everything in his power to make it possible for me to have my car. He was amazing and made me feel like it really mattered to him that I get what I needed.

2brown90

26 de ago. de 2016

Blessing is very professional. He's understanding and great to work with. Great doing business with him. He's an excellent person. He's an excellent person. The dealership needs to keep people like him here. They will be very satisfied with what they choose and leave out happy. He does not rush you into an offer you do not want. He is very reliable.

vivtaylor39

25 de ago. de 2016

I have been to many car dealerships in the past, but my experience at your location is by far the best. The guys at the front desk were very friendly and made me feel welcome. Hamilton knew exactly what to do and moves in excellence during the entire process. A great multi tasker!! I was really impressed with how smooth the process was.

Tarita

23 de ago. de 2016

The service department at Rick Case hyundai is exceptional. They are knowledgeable and friendly. Always a pleasure . I will recommend the team at Rick Case hyundai

jamesyoungjy380

23 de ago. de 2016

Hamilton made me feel very comfortable and he did quality professional job i was quite satisfied with his work edicit i would definitely recommend Rick Case

slf1110

22 de ago. de 2016

I had a very good experience buying my car from him read the salesman there you show professionalism and always greeted me and my family with a smile and took care of any problems that we had thank you for his great service have a good day

Marteen Randolph

20 de ago. de 2016

This my second time buy car and this so fast easy everyone nice and i came one day early still made everything work love my new car

Speedy08

19 de ago. de 2016

I am never comfortable buying a car but after doing lots of homework and getting pre-approved--off I went to Rick Case. They had the car we wanted, at a price we could afford. We got off to a shaky start We had a specific payment in mind --but we were worlds apart on that. Josh Thompson our sales person and Matt Parnell the manager worked their fingers to the bone to help us be able to get into the 2013 Hyundai Sonata Limited. We were at the dealership a whole lot longer than we should have been--but we drove off the lot in our beautiful new (to us) car. THANKS JOSH AND MATT FOR ALL YOUR HELP in making our experience a lot less painful!!

mark whelchel

18 de ago. de 2016

We went to 4 other places that either denied us or wanted money down or was just a ridiculous price(come on KIA Car land 35k for a 15k car) Anyway I didn't think they could get me in the car I WANTED instead of what they said i could afford, but they did and I thank you Rick Case Hyundai!

tellisrholloway

18 de ago. de 2016

Great team I would recommend everyone to this dealership they are professionals and are always willing to help with any concerns that you may have they are the best .

malkesh007

18 de ago. de 2016

This was great experience also Kelly is really good, she help me a lot and explain me about car and good this about her is she follow up .

Bob

12 de ago. de 2016

Regina helped me so much. Wasn't planning to buy till later but Regina showed me this Tucson that was in my budget after I found out that my Elantra needed more work. Regina best ever salesperson. I just went back to trade my other car and she helped me again. All done within two weeks. Love Regina. If you need a car ask for her.

Medic_1

11 de ago. de 2016

Though Mr Kubandi is my primary salesperson when I come to the Duluth location, I am always greeted and treated equally by all persons in the building and I want to give kudos to everyone there in every department bc they all work together and are always courteous, friendly and informative. Great team of ppl from top to bottom.

fauowl

11 de ago. de 2016

Our sales person, Courtney, was new but very nice to deal with. Her manager, Matt, was also professional. I would give this dealership an above-average raining and recommend it to others.

facinell

11 de ago. de 2016

The Salesperson, GM, and sales manager were very professional and helpful. I would use this dealership again due to its staff in the sales department

Charlene Woods Silvernail

11 de ago. de 2016

Although I live 40 miles from Rick Case Hyundai and have a Hyundai dealership 10 miles from our home, we choose to drive to Duluth, GA! Why? The people there are wonderful and helpful, They are knowledgeable, courteous, respectful.....and they even know my name. They smile whenever they greet old or new customers.

Victoriacatalinaa

10 de ago. de 2016

Rick Case Hyundai of Duluth was the easiest place to purchase a vehicle. All the employees were amicable, easy to talk to, receptive on what my needs were, attentive, and quick to help get the best deal they could. I personally have had terrible car history so I was leery on the whole car buying experience. They made it simple while meeting the standards & needs I had. I went in right before closing one evening, looked at a couple, they stayed later and I purchased the following morning. Highly recommend purchasing a vehicle from them.

pinkfink510

10 de ago. de 2016

Very satisfied. Chris Gaines was professional, knowledgeable and worked to make sure I was satisfied in my purchase and got what I wanted. I would choose him again to buy a car from.

ChynaWhite

9 de ago. de 2016

The customer service is very poor. The people that works here. Does not care about your time . I came down here 3 times and still waiting on an customer service person right now

kgordon

9 de ago. de 2016

Have purchased 5 cars from this dealer, John Henry specifically. Every experience, including service, has been a positive one. Service is consistently done in a timely manner.

K.J.

8 de ago. de 2016

I would definitely recommend Rick Case Hyundai of Duluth to anyone in search of a vehicle. My salesperson Hamilton Dueberry. as well as the entire staff was very, very friendly and treated me with respect. Also I want to shout out the cleanup staff as well as the rest of the staff for keeping the dealership super clean, the place was immaculate, something that stood out to me to. There was a problem with the insurance company I was dealing with when it came time to purchase insurance for my vehicle which delayed the sales process which had nothing to do with Hamilton or Rick Case. I was frustrated and ready to get into my new car and Hamilton went out of his way to help get the situation resolved. He was fast and efficient all while multitasking, greeting customers, paperwork, answering phone calls, etc. Forget 5 stars I would give Rick Case Hyundai of Duluth & my salesperson Hamilton D. 10 STARS if I could for a top of the line experience. Anyone in search of a car come to this dealership.

tarita0311

7 de ago. de 2016

The team at Rick Case goes above and beyond! I appreciate the professionalism and knowledge of the sales and service department. Thank you. I love the vehicle and will return for service with Tammy and her service team. They always strive for excellence and go above and beyond.

jajbrewster

5 de ago. de 2016

Hamilton was great. I'm leasing with Uber program. Its easy and I have been spreading the word. The staff was friendly and helpful as well.

edwardo0071

5 de ago. de 2016

I'm very pleased that I went to Rick Case Dealership to buy my vehicle. The pricing, vehicle and warranty options really made my decision easy.

shadrifrancis

4 de ago. de 2016

What a salesman! I wasn't looking for a Hyundai but Joseph's knowledge , customer service, and follow through drew me in to Rick Case. Zero pressure ,none of that "little lady" attitude, and omg was this guy prepared? The car we'd spoken about was out front, gased and ready for a test drive when i got there. I could not be happier. I tell anyone who will listen about Joseph at Rick Case Great experience I'll be back!

lynnettedhowell

3 de ago. de 2016

This is my second car purchased here at this location. I will be back to purchase a car for my son when the time is right. Thank you

BigMonsterD

1 de ago. de 2016

Taco Bell? McDonalds? Wendys lost one of their worst managers in Brian Seagraves! When your inventory gets so "top heavy" the Auctioneers recognize your cars and your "new salesforce" aka "auction delivery man" gets all the work at your dealership remember how great your managers are like Brian Seagraves...Just like his last name Brian is building a "SEA" of "GRAVEyard" of cars at Rick Case Hyundai! Customers should skip the middle man and go directly to their local auction.

KBTucson

1 de ago. de 2016

All of the Staff at Rick Case were extremely pleasant and professional. They took care of my services needs as promptly as possible and were much quicker than they had originally thought it would take.

bookerkel

30 de jul. de 2016

This is now the 5th car I have purchased at this dealership and what keeps me coming back is the staff both sales and service. They offer no pressure on the sales side but simply present you their pricing which is quite fair I might add and let you make your own decisions. The service staff is also quite knowledgeable and always tries to save you money. Add to that fact I never have to wait long. One more thing Hamilton Dueberry is an awesome salesperson. He has always been courteous and works to get you the best deal to work within your price and budget.

fcooper73

30 de jul. de 2016

It was very good experience. I wasn't there to buy a car. My Sonata was in service.My husband I was looking at the Tucson. Regina came out and show up the Sante Fe and I felt in love with it.We were planning on buying a SUV at end of the year. GOD IS GOOD!!!

david J.burke5

29 de jul. de 2016

The courtesy driver needs to review Rick's book! I came in today to get my car serviced and just as it started raining the courtesy driver cut in front of me and parked in the express entrance - ok! I pulled my car behind his and went inside to drop off the key! All of a sudden the guy comes back and demands that I move my car so that he can back out. I asked him why he decided to park in the express garage and he tells me he didn't want to get wet! I told him I would move after my ticket was written up so he walks over and says he will do it - I told if touched my car I would call the police. After I grabbed the GM - I went back outside and my car was gone - not in the shop -missing! 10 minutes later my car emerges and is pulled into the garage! This employee should be fired- totally unacceptable! I would have called the Gwinnett Police but the GM said he would take care of it. I had planned on getting my front right rim replaced and the oil changed (62K) but I'm so livid about this I told the service department just to change the oil. Rest assure - somebody at Rick Case Hyundai owes me an apology - the employee needs a reprimand and re-training - I'll take my business to Athens Hyundai next time - shameful service!

leashkinney1

28 de jul. de 2016

Thanks for making a usually dreaded task into a day of catching up with old friends! Not once did I get the feel of being only a number..

333.kimberly

26 de jul. de 2016

We could not have asked for more personal and professional service during the lease of our new car. Thank you Rick Case for the great exprience!

njw5843

26 de jul. de 2016

I was very pleased with my entire experience at Rick Case Hyundai. My Salesman was Blessing Iyere. He was a pleasure to work with. I would recommend him to anyone purchasing a new vehicle.Everyone at the dealership were friendly and professional.

Brian Bradshaw

25 de jul. de 2016

You get there, no one greets you, they stare at You crazy with an annoyed look on their face, and wait on you to say something. Then you sign the form an sir in the lobby waiting to be helped while employees walk around texting or chatting with each other like you came for them to do you a big inconvenient favorUpdate: I am editing this request because it was requested that I do so after a discussion with management, and I understand why the wait was so long. I still feel the dealership needs to hire and/or train at least one, preferably two, more employees to handle their uber program, which is why I had to wait so long. But regardless if Im a traditional customer or not I still should not have to wait two hours or more to even be seen and the event take literally 6 to 8 or more hours. Thats unacceptable, and more staff needs to be trained or hired to meet demand, or stop offering the program altogether at your dealership if your manpower simply cannot handle the demand. Not even offering it is better than offering a subpar experience for something that may not even get done. But none of this is the fault of Hamilton Dueberry, who can only do one thing at a time. So ill give this 4 stars.

bbouysou

23 de jul. de 2016

They had what I needed and for the price I needed it to be! I was treated with respect and not pressured into anything. Very laid back professional atmosphere!

mgpeterson

20 de jul. de 2016

Kelly was very helpful and we did not feel any pressure! They worked with us to meet our needs and helped me buy my first car.

NOTHappy

11 de jul. de 2016

I purchased a new car from Rick Case this weekend. My third from this dealer. The staff was very friendly and kept me informed during the whole process. I would recommend Rick Case.

dequasdus2003

10 de jul. de 2016

I felt like Hamilton did a great job. Even though it was closed to closing he was veey patient and understanding. He made sure i new how things work.

douglaspharr

8 de jul. de 2016

I encountered Courtney as my main sales person and JT as the sales Manager. Both did a great job in my opinion. The finance person was also very good (although I can't remember her name). Overall experience was excellent.

mistertd72

7 de jul. de 2016

Salesperson Joseph Padovano was extremely professional, very informative and friendly. Very knowledgeable of the product. Will definitely refer any family, friends or coworkers looking to purchase a vehicle.

Xbranch

5 de jul. de 2016

Uneasy transactions. JT was very rude and disrespectful . This is my second time buying a car through this dealership and most likely my last. I purchase my car last night and upon making simple requests was treated nasty by JT and today when I went in he was very nasty to me to the point where I was completely disguised and regretted not going somewhere else to purchase my vehicle ...

ROBINSON

4 de jul. de 2016

HAD A GREAT WONDERFUL TIME BUYING A CAR. THE SALESMAN JAMEL MITCHUM WAS GREAT. HE TOOK HIS TIME AND WENT OVER THE NUMBER WITH ME. MY NEXT CAR WILL BE FROM RICK CASE HYUNDAI.

Sherce Harris

4 de jul. de 2016

Jamel Mitchum was very nice and fast . This was the first time that I purchased a brand new car ans he made the process very painless and fast. when you go to buy a CAR ask for Jamel.

alitro77

28 de jun. de 2016

I've been coming to this dealership for years. I bought my first, second, leased my third, and purchased my lease last week. I have to keep mentioning that I travel from Dunwoody to this particular location because there is obviously something about the people and the level of service I am given.

Joe Veloster

27 de jun. de 2016

Great car. Kelly Smith helped a lot with buying process. Thanks Kelly. Thanks Rick Case

chernice3303

25 de jun. de 2016

Nice..they was good and I was very happy about my new car...everyone was very helpful.... Everyone was quick and fast...I will have my friends and family...to go to them for a car...

tadhunyo

24 de jun. de 2016

From the sales to finance staff. No haggling experience which made buying a car fun again. Would highly recommend Rick Case Hyundai to other buyers.

hazmin_cindy

24 de jun. de 2016

To anyone that is looking for the best experience in purchasing a vehicle, the best place to come is here and ask for Emmanuel kabandi. i can give you my word that he will help you leave with a great vehicle, great price, an not only that he will never make you feel pressured or forced into anything you dont want. Emmanuel thank you so much

shakiry09

19 de jun. de 2016

Everyone was professional and worked with me. I was nervous but everyone there was very friendly and helpful. I would recommend this dealership to friends and family.

Lintoi_B75

17 de jun. de 2016

I just bought a brand new 2016 Sonata from Rick Case in Duluth after three attempt. Blessing was my sales person. Calm and caring and really did stood by me all over time. My 2011 Sonata has been very problematic and Blessing did see my frustration with the constant repairs i come to the dealership to get. Whenever I am in service Blessing always come to say hi and ask me whats the problem again. He saw my frustration just two weeks ago and told me to find time to come in and see him and gave me a date when his GM Bryan will be available, lo and behold, they made the impossible possible by putting me on a brand new sonata.....I have already started telling my colleagues how amazing Rick Case staff are Now i can heave a sign of relief from constant repairs.

egouldiii

17 de jun. de 2016

From the very first time I met Hamilton Dueberry I was treated as a valued customer.He made sure that everything I needed to be ready to ride away with my car was already there. Honestly, this is the best customer experience I have ever had. I will definitely spread my experience to others about Hamilton Dueberry at Rick Case Hyundai! Thank you Hamilton!

NancyRyan

16 de jun. de 2016

I actually did missed my way and ended up at Rick Case Hyundai in Duluth instead of the one in Alpharetta hwy Roswell, but i never regretted doing business with them. The salesman Blessing Iyere was a very patient person as he had to put up with the lousiness of my husband Richard for the extended long hours we spent at the dealership. He ensure that i got what i wanted despite the fact he had to run down the car lot about twice or thrice to get us the car and color that i really wanted. The management staff was amazing worthy of note is Mr. Smith and Mr. Williams. I give kudos to you Rick Case Hyundai for the amazing welfare and treatment. You will be seeing more of us........

mzkeyy

15 de jun. de 2016

Everyone here was very professional and friendly.They greeted me as soon as I got out of my vehicle. Emmanuel was so pleasant, I brought my sister and she wanted some popcorn for waiting so long and he made sure they made her some and gave her a Rick case umbrella.

Craig Wiley

13 de jun. de 2016

The dealer offered good deals through a low pressure professional sales process. The Sonata had the features i wanted at a price that fit my budget. The courtesy and professionalism was outstanding

Joshua S

12 de jun. de 2016

I have never had car buying experience so smooth and comfortable like this time. Our intension were just to see about the 2016 Sonata Hybrid model. The very first second we walked in to showroom we were greeted with friendly sales person Chan Il Park and might mentioned that both my wife and I did not feel pressured to make the purchase. I wished all buying experience is as smooth and comfortable. Thanks to everyone for this great service.

lawton

10 de jun. de 2016

Blessing is a super sales person. The hamburgers were great on Memorial Day. We're glad that we were able to get a new Genesis that was on sale for the lease with good discounts.

rubyyrue

8 de jun. de 2016

I worked with Henry, he was very informative. I let him know that I would be needing more space for new addition to my family, and he helped me find the perfect vehicle. Also, the man I worked with in finance, I can't think of his name at this exact moment, he informed me of all the warranty options, and helped me select the perfect one.

giofranco11

3 de jun. de 2016

Jamel is the best salesperson I've ever had I will definitely recommend him and the dealership to all of my friends and I will always come back to Rick Case Hyundai.

rio platense

2 de jun. de 2016

chris gaines was just a great help on my whole lease adventure!!!!! and so was the whole rick case gang everybody was courteous up to the very end my names is gonzalo reyes and i will be coming back for years if i am still alive thank you

Sarah_o

31 de may. de 2016

Henry was amazing and a very helpful salesman!! He made sure to answer any questions I had about the car I purchased. I would highly recommend him to others that are trying to purchase a car!

Jesus

30 de may. de 2016

Tammy and Tony and her staff at Rickcase case Hyundai is best in town and fast service friendly service good best service ever! thanks everyone,

Tracy

27 de may. de 2016

I bought a 2015 car last week from Rick Case in Duluth. I had looked at the car (2015 Hyundai Tuscan) a few days earlier and shopped around at other dealerships. Most of the negotiation was done via the phone. The price I was higher due to add-ons (warranties, etc) they said were included, then when I got to financing they said weren't. That aside, while I was in financing, signing papers, they were 'getting the car ready'. What this means is they were stripping everything out of the car that wasn't sewn in. The car mats were gone, the trunk mat,cargo cover, down to the valve stem covers, etc (all of which were in the car when I looked at it). I was told someone must have put them in another car. They did nothing to fix the issues. Salesman finally got me front seat floor mats but then I also got shorted on gas - was supposed to have a full tank, I got a quarter tank. Yes they are little fixes but basically I was missing a few hundred dollars of random things. As the salesman was putting the decal on the license plate of this 'certified pre-owned car' with supposedly no issues, I notice the tail-light was cracked on the driver side. The salesman had to go talk to the manager. I got the extended super duper warranty and I hadn't moved the car an inch. Manager said 'AS IS' and it was already mine. They refused to note it in the paperwork. The promised year of oil changes went down to two free oil changes then the paper only says for one. I still got a great car, just felt like I was dealing with a dealership that plays a shell game. Not looking forward to dealing with them in the future.

egouldiii

27 de may. de 2016

Straight to the point: I did everything he ask, and he delivered. My best experience with Hamilton (rick case). Dueberry on point, thank you! Beautiful

sangakone44

27 de may. de 2016

Clean place. people are friendly and not aggressive. They listen and try to give you the best deal That was a great experience. keep the great work Thank Emmanuel!!!!!

lucierjohn8

24 de may. de 2016

The staff treated me like family. This is where I buy cars. That will not change as long as I continue to feel this valued by the sales team at Rick Case. I am loyal and they recognize that!

Gloharris72

22 de may. de 2016

I had the most wonderful experience with Mr.Hamilton..He did all my paperwork the day before i purchased.i was in and out in no time..A real down to earth salesman..5 ?

jinhee2204

20 de may. de 2016

I had a great experience at Rick Case Hyundai. I think because the experience I had with the Rick Case Hyundai dealership, I was more motivated to make a purchase. I had a great experience.

ericdavis1

19 de may. de 2016

I have never been to a car dealership where everyone that works there speak to you and ask can they help you with anything. Rick Case is doing an excellent job on teaching their personnel how to be courteous to potential car buyers.

clentonn

18 de may. de 2016

Kelly Smith was excellent. She went above and beyond to make sure all my needs were taking care of even after I was sold the car. I definitely would refer anybody to her to purchase a car and I will return back when I am looking for another replacement. The Service center is also top notch with excellent customer service and good work. The staff is also courteous and the managers make sure every thing is taken care of as well. I have had an overall great experience with Rick Case Hyundai Duluth.

karen19

18 de may. de 2016

I love my car. I love the color brown too. My other Hyundai's came with Michelin tires and would have preferred those but all is good! the dealership is very pleasant and everyone there was very nice!

jtravis0818

18 de may. de 2016

I had a good experience with Blessing, who was very eager to work with us and worked effectively to make sure our needs were satisfied. My family has bought multiple cars from Rick Case, so we trusted that the process would be efficient. However, when we came in to sign documents to purchase our car, the process took way too much time (We were there for over 7 hours) and I felt that we were being dealt with in an unprofessional manner (Not related to Blessing, but more so one of the managers).

alexanderbindu

18 de may. de 2016

It was surely an experience, the tug of war to get the best deal , on both ends, its tough to find that sweet spot when both dealer and customer are satisfied with their bargaining skills. Its was bitter sweet but enjoyable all at the same time. Good bunch of people there. Thank you

Courtney Haddock

17 de may. de 2016

To say that this dealership always exceeds my expectations is an understatement. Daniel Wilson is by far the poster child for what a Customer service Rep should be. Thanks to Daniel and his team for getting my car back in working and drivable conditions.

SonataOwner

16 de may. de 2016

This is our 3rd time purchasing a car at Rick Case Hyundai. I always dread buying cars and dealing with sales people. Usually I let my husband do all that and only show up to sign papers. This time I was there for the whole process. And can honestly say this time was the easiest, most pleasant and satisfying experience. Our sales person, Kevin Cook, was a pleasure! He understood how much I hated the process and he went out of his way to make me feel comfortable. At no time did he make us feel pressured to buy. He listened to what we wanted and delivered exactly what we asked for. Mr. Kim in the finance department also was a pleasure. He made sure our questions were answered and if he couldn't satisfy our questions, he reached out to a manager that could. Jonathan Kim was brought in twice to answer our questions and he was also very eager to satisfy us and make sure we were completely happy. All three went above and beyond and made this our best car buying experience ever.

jpfjjf2

15 de may. de 2016

We visited Rick Case Hyundai on two separate occasions. Both times, the staff was great. As a woman and the purchaser, I particularly liked when the salesperson would ask who the car was for, then would address me, but not leave my husband out of the discussion either. The staff is well-trained.

Andre H.

14 de may. de 2016

I purchase a new vehicle from Chris Gaines and I must say I had a remarkable experience. Chris was very thorough in identifying my needs and helped me to select the perfect vehicle. He moved very thoroughly yet expeditiously throughout the process so that my entire day would not be consumed. Chris was very knowledgeable about the Hyundai line and made my experience unparalleled. Fantastic Job Chris!

Giovanni F

14 de may. de 2016

I came into the Hyundai dealer and was instantly greeted by Jamel Mitchum. He was friendly and knowledgeable. He made my experience here at Duluth Hyundai a positive one. I recommend to anyone who is in the market for a car come to the Hyundai in Duluth and get a car from here they will help you out in anyway they even if it's not at their dealership.

cristinarivera

14 de may. de 2016

Ask for Blessing Iyere and Jonathon Kim. These two gentlemen will do everything in their power to make you a satisfied customer; they are not just in the business of selling cars, but also establishing long lasting relationships! They made my overall experience, completely formidable!

Blessed

14 de may. de 2016

After being in an accident that totaled our car (which had over 100,000 miles, and we were planning to drive another 100,000) we had to search for a reliable used car. A good friend said, "Give Hyundai and Rick Case consideration. The Hyundai is the new Honda - people just don't know the brand yet." After visiting other dealerships with test drives of other models, we stopped at Rick Case. From the minute we walked in, the no pressure atmosphere and truly helpful staff and sales consultant (Kevin Cook) walked us through the philosophy of Rick Case and the features of the Hyundai. After explaining their 100,000 mile warranty program on used cars (mile "1" begins when you buy the car - no matter the previous mileage), we were sold on the car we liked. The only option it didn't have that we wanted was a sunroof. No problem! A guaranteed factory sunroof was installed within 3 days, and we drove away as happy customers!

phoinix123

13 de may. de 2016

An overall good experience. I will refer my friends and family members to Blessing and dealership. I certainly appreciate Blessing's expertise in assisting me through this process.

horizon3165

12 de may. de 2016

Decent service. This survey is too long. It reminds me of the numerous phone calls I received about a mistake my insurance provider made. I plan on making a purchase in the next 2-3 years.

Retiree and Free

9 de may. de 2016

I gave my opinion in another part of the survey about the one or two things that I didn't like during the transaction process. However, the part I did like was my salesman, Mr. Blessing. I consider him an excellent salesman. Since I knew exactly what I wanted, including the vehicle by vin number, before I came to the dealership he made the process easier. He did not try to sell me crap that I didn't want, although one of the managers tried to sneak in gap insurance on the sly. But I caught that by analyzing every detail. Having dealt with a Rick Case dealership in my hometown of Miami, I knew the experience would go reasonably well and it did. Glad I purchased my 2016 Sonata Sport from here. Also with Rick Case doubling the powertrain warranty that made me feel comfortable buying my first Hyundai (I usually do Toyota, Honda and Lexus).

peterpanfuture7

9 de may. de 2016

I had a really good time at Rick case Hyundai One of the amazing thing that I noticed which you don't see no more was every one in there were smiling, having fun helping others.

marcelolombardi

9 de may. de 2016

Both agents [Regina and JT] were professional and they found the car I wanted in another dealership. The person that filled out all the papers with our information was quick and took time to explain every detail. At the time we picked up the car, Regina and JT were not working and we had a hard time finding someone to show us the car's functionality. Unfortunately we had to come back because the temporary information sticker was not attached in the tag area. At the time I signed the papers, Hyundai Motors was the company that had given me the credit. 2 days after we got the car I received a notification from the company monitoring my credit saying that my credit was checked by various banks a total of 18 times.

adrianitabarreneche

9 de may. de 2016

I had an excellent expericen and my sales vendor was great and kind. I definitely recommend Hyunday Rick case to all people. Frindly, fair people.

Zaac

3 de may. de 2016

Good overall experience. Prices better than most dealerships around

Lhawthorne624

1 de may. de 2016

Great service! Not a long wait. Explained everything that was going on with my car. Very easy to make an appointment & I didn't have to wait forever for the appointment.

Joshua Carter

30 de abr. de 2016

I had a great experience buying my new car with Chris Gaines at Hyundai and recommend anyone in the market for a new car go see him.

joannmlogan

30 de abr. de 2016

Great Service love my cars! This is my 5th car. My family has brought cars from Henry over the last 5 years. I am looking forward to see what the 2017 and 2018 sonata's are going to look like. Go me!

mainardr1963

28 de abr. de 2016

I have leased three vehicles from Hyundai and each experience has been great. It isn't easy for a female customer to always feel at ease when leasing or purchasing a vehicle, but Emmanuel Kubandi has been a blessing. He takes the time to listen to what kind of vehicle you need or want and what price range you are comfortable in. I appreciate that he knows about the product and takes time to explain how it works. I would definitely recommend a friend to buy or lease a Hyundai from Rick Case and ask for Emmanuel.

Eric

26 de abr. de 2016

I had a great buying experience at this dealership. The sales rep that I dealt with, Chris Gaines, did an excellent job and provided great customer service. I would recommend this dealership to anyone looking to buy a car.

ariel

26 de abr. de 2016

I purchased a Jeep Compass from this dealership and was not happy with the service. I purchased the car on a Thursday and was told it would be ready for pick up on Friday. I returned Friday to pick up the vehicle and was told they had to order some parts for it and it wont be ready to Monday. I was given a loaner car to drive. When I picked up the vehicle and inspected it the vehicle was not cleaned properly, the gate to my door did not work properly and is dangerous, the windshield wiper was hanging down and needed to be replaced, I was told by the sales manager i would get a full tank of gas. I got less than a quarter tank of gas( i took a picture of the fuel gauge), by the time i got to work the gas the light was on. I was told by the sales manager and his boss that they would not pay for the additional repairs after i signed the contract. I have purchased 3 cars from Rick Case and I will NEVER buy another car from here again after this.

lilypond25

26 de abr. de 2016

I received excellent service at this dealership and my salesperson, Blessing, was extremely helpful! I would recommend and will purchase a car here in the future.

Lois

25 de abr. de 2016

As always, the Service Team was fantastic!!! Tammy, Tony and Ms. Chong always take good care of me and make me feel welcome. The technicians at this dealership are top notch and the overall experience was outstanding. I purchased my vehicle at this dealership and would not think of taking it anywhere else because the Service Team is go good. Keep up the good work guys and thank you.Lois

DebbieGotaJob

25 de abr. de 2016

Having just returned to the workforce after a long, long period of time, I really appreciated the attention I received from Blessing Iyere (my salesperson). He was diligent to ensure I was heading to my appointment and greeted my family appropriately when we arrived. We were offered refreshments, a personal seating area, and had our questions answered. Additionally, we were greeted by the floor manager and given a business card of every person that could ensure our satisfaction, including the direct line to Mr. Rick Case himself. We, too, received a book detailing the core values of the Case Family. How about that? I was a little hesitant about the condition and 200K+ mileage of my trade, but Blessing assured me that all would be fine and it was. We test drove two vehicles-one used, one new- and I opted for the new vehicle. I stressed the fact that having being displaced for so long in the workplace that I really needed a dependable car that would make sure I kept my new job. They did just that...I drove off the lot in my brand new 2016 model and I love it. It really is a sigh of relief in a world of so much uncertainty. Thank you Rick Case. Thank you Blessing and your team.

Sonata4

24 de abr. de 2016

From the moment I contacted the dealership until I drove off the lot with my new car; I purchased with ease with the help of my salesman Emmanuel!

B Corbin

23 de abr. de 2016

Jamel Mitchum is a well spoken young man I call him today and informed him of my problem and getting a car and he ensure me that he will help me and that he did we need more salemans like Mr. Mitchum. Thanks again for your service Miss Bridgett Corbin

David Smith

23 de abr. de 2016

Good experience overall. Was satisfied with the vehicle I purchased

armando

21 de abr. de 2016

i came to the delearship not really knowing what i wanted and got help form Jamel Mitchum. He helped me pick the right car and didnt pressure me in anything more. Jamel is really friendly and knows his stuff! i will be recommending this delearship and Jamel to my family and friends and the staff are really friendly and professional. I like how the manager approches buyers and greets one in a professional manner. Thanks Jamel :) another satisfied customer.

crownuber15

21 de abr. de 2016

I had a great experience and Joseph is an awesome salesman and very thorough. He is patient and willing to help make the time at the dealership appreciated. I've also learned more about Hyundai in general which is enlightening and enriching.

dericoparkschaucer

21 de abr. de 2016

I was given adequate service. I would recommend Emmanuel and the Rick Case staff to any one of my friends that are serious about purchasing or leasing a vehicle.

gmlongstreet

19 de abr. de 2016

Regina was great to work with and I appreciated her efforts on my behalf. She was very personable and an absolute pleasure to work with. Simply the BEST!!!! RL Williams was very professional and very detailed. Gabriel Rodrigues assisted Regina briefly at the end with me and was good and a future up and coming sales star. As for the Service team needs to step it up as Tammy Baker (Service Manager) is awful and not a good representative of customer service. It would have been nice for the service person (she wasn't memorable either) who initially checked me in to congratulate me on my purchase. Of course, that didn't happen and she was probably following in Tammy's training...NOT GOOD.

SONATA16

18 de abr. de 2016

My experience was great. The teamwork and customer service was top of the line...... I will refer my friends for all there car needs. RICK CASE HYUNDAI DULUTH, GA.

ERIC

17 de abr. de 2016

WORDS CANT EXPRESS HOW I FEEL, I NEVER KNEW SUCH A CUSTOMER SERVICE REP STILL EXIST. YOU ARE GOOD AND LIKE MY FRIENDS WILL SAY, YOU KNOW YOUR ONIONS. THANK YOU JAMEL MITCHEM, THE NAME SOUNDS LIKE MITC IN WEDDING RINGER. LOL

Ezekiel

16 de abr. de 2016

Regina took her time to really pinpoint the best v hockey for me and really satisfied me I love my new 2016 Elantra thank you regina

Nidi

16 de abr. de 2016

Kelly was WONDERFUL!!!!!!She is truly a people person and she goes above and beyond to help you get the car that you want.The process was long and tiring but she kept you at ease to make the process a breeze.Thanks Kelly, I am enjoying my new car

tatyanale

12 de abr. de 2016

It was a pleasure to meet the salesperson who took care of us with no comments. I will definitely come back to the place if new car condensed in the near future.

Manuel R.

10 de abr. de 2016

First time at Rick Case Hyundai and was not sure what to expect. I must say they exceeded my expectations. I was great by a friendly professional whom was very knowledgeable to the vehicles and products that rick case was offering. They made the process super easy and convenient and my only question was why I didn't visit Rick Case sooner. Definitely will recommend to anybody in the market for a new vehicle. Great overall experience!!!

alan.imberman

9 de abr. de 2016

Had a great experience. Only draw back was that I was not shown how to use all electronics. Had to figure out on my own. Besides that, it was a great experience

rabiulhossain1

9 de abr. de 2016

Great service. second car with same dealer. I will definitely go back. Can't wait for newer generation of cars. The staffing are very friendly. The location is great

darbyceleste

9 de abr. de 2016

Rochelle was great and super friendly. She went out of her way to make sure that I got the car that I loved. She went above and beyond to please me and my family.

Chris

8 de abr. de 2016

Mr. Dueberry took the time to make sure that I was in my Uber car no matter what. Excellent customer service! He was polite, professional and patient.

efmccalla

8 de abr. de 2016

I dreaded going into the dealership, because of past experience with Rick Case, Kia, for the purchase of my 2013 Sonata. I told them about my experience, and I associated my experience with the dealership, not the car brand! They not only made up for the bad experience in 2013, but convince me that this where I needed to return for my next car purchase, even if I was looking for a convertible Mustang. Also, my wife will be considering the Genesis as her next car. This for both my wife and I, was 360 degree change of heart.

iluvbub

7 de abr. de 2016

Very satisfied love my new car dk wAs exceptional loved him now that's annoying that I have to write 25words I'm not in school this survey is more annoying than the whole process of buying A car

traivon1

6 de abr. de 2016

Went in for a standard oil change. Didn't expect anything more than that. Matt was very helpful and friendly. He explained everything to me and was not rude like some mechanics are to women at other locations.

MiguelitoMcG

4 de abr. de 2016

I had a great, hassle free encounter at the dealership and my salesman Blessing Iyere was excellent and helped me get the deal for me.

jaelee80

3 de abr. de 2016

Made sure our problems in terms of finance were solved by trying several banks and find the right car for our needs. Made sure the process was fast and efficient.

Jessica Kist

2 de abr. de 2016

Jamel Mitchum was a pleasure to work with. He was polite, courteous, and professional. We will come back and purchase our next car from Jamel. He was quick, efficient and got us a fantastic deal. Thank you Jamel!

rahkey1230

2 de abr. de 2016

Everything went extremely smooth. Salesperson Akil was amazing, JT was very professional and finance manager Josh was a delight to work with. Great team. Great work. Great energy

cspot1

31 de mar. de 2016

My service rep was very courteous and professional in dealing with me and my service needs. Great representative of your company. I would recommend your service department because of him.

sexyfox2015

30 de mar. de 2016

Kelly was very helpful with me wanting to trade in my 2015 Sante Fe Sport. Initially I did not know what to expect since my first experience at Rick Case but she wxplained to me that she was new on the sales floor and to please bare with her. My experiece on a whole was excellent. What Kelly was not sure about she checked with someone else that was more knowledgeable. Chis one the the managers was very helpful to her (sorry I forgot his last name). I would definitely recommend Kelly smith and Rick Case to a friend or family member because of my experience with Kelly. I wish there were more sales people like her that takes the time to understand the customer's needs and more.Thank You KellyAnnette Charles

Schubert

29 de mar. de 2016

Absolutely loved this buying experience!! From the moment my wife and I walked into the showroom and was greeted by Blessing Iyere, we felt like we were dealing with old friends! My wife had pre-selected the Genesis she wanted, and Blessing was quick to get us in a test drive. The overall experience was enhanced by Sales Manager Chris Smith, who went out of his way to meet our concerns. Got to say the sit down with F&I guy Josh, was a pleasure. His personality and thoroughness made everything seem so smooth. In 1996, we purchased our first car with the team at Rick Case, and I am so glad that we came back for this purchase! Our first purchase with Rick Case was so pleasant... which is what brought us back this time. Guys... ya'll are fantastic!! Sending friends you way!!

Toni Carter

28 de mar. de 2016

I came to Rick Case just to look at cars and drove home in my Hyundai Sonata! I was very pleased with the salesman Jamel Mitchum and Josh Mikkelsen the finance manager. They were very patient and helpful. I'm smiling all the way home!

Black Hyundai 14

28 de mar. de 2016

They will tell you are approved for a car... Only to drive it for a few weeks and receive a call stating the bank never processed your information. The General manager was completely dismissive when it came to my inconvenience. I was displeased with the deception. After taking the car back that I was thought approved they tried to approve a basic model... I was placed back in my vechical that was traded in only to have no tag. The sales person told me he gave to me .. When we BOTH know that's a lie.. My old car was set to display with a 2013 banner and the car is a 2014 so that explains how honest this dealership is.. I was doing these transactions on a lunch break! I have severe ANXIETY, and this matter was going on for about 3 weeks! I had to take off work to get a new tag and I had an anxiety episode. This ALL could've been resolved the same day they knew I wasn't approved!

yolondat2003

28 de mar. de 2016

I had a wonderful buying experience at this dealership. I was very pleased with the managers/sales staff for their knowledge, expertise and attention to detail which helped me make a well informed decision on buying my new Genesis.

Jamal Mitchum

26 de mar. de 2016

Jamel Mitchum was a very good salesman very professional.

Shaye

26 de mar. de 2016

My overall experience with Rick Case Hyundai was great ! I love my car and the friendly staff that assisted me with process. !

VaHi SantaFe

25 de mar. de 2016

Buying a car can be difficult but Blessing and the staff at Rick Case made it as easy as possible for my wife and I. We don't live near the dealership but after a test drive over a weekend we made it a point to get back to Rick Case and in particular Blessing. He went above and beyond to assure we had all of our questions answered and were taken care of when it came to the purchase decision. I will certainly come back to Blessing and the team the next time we need a vehicle.

rmulcrone

25 de mar. de 2016

I ended up purchasing from Rick Case because of the sales staff. Other dealers were extremely pushy, not letting me walk out the door when I was just starting to research cars. Kelly Smith and the other staff on the other hand were the complete opposite. Ultimately, this is the reason I bought here.

vasquezelvin

25 de mar. de 2016

"Great dealer to purchase your vehicle, they will overcome any obstacle and they are very honest which is hard to believe in the ""Car Industry""."

kevontih

24 de mar. de 2016

Great customer service .. However it was not communicated that I would need to pay an additional down payment until 2 weeks later. No one has completed my car agreement.

dlsolorzano

24 de mar. de 2016

You can't go wrong doing business here... Helped getting the best loan rate; offer the best warranty in the market and even matched an already good offer for my trade in.

megan.walsh13

24 de mar. de 2016

This was a great experience. Dale and Rochelle were great to me. Like I said earlier, I walked in unsure of what to expect, and I was treated with respect and didn't feel any pressure. Thank you so much guys!

C Smith

21 de mar. de 2016

I just bought my first car at Rick Case Hyundai. Jamel Mitchum was great. He helped me out with everything. Very nice and friendly. If i had to come back and buy another car i would ask for him!! :D

mitzi65017.mf

21 de mar. de 2016

It took too long to get a vehicle cause the car I really wanted was dented up and I had to get what was left which was the white Hyundai.

khalil.tribie

21 de mar. de 2016

Process was way more pleasant than I expected. Very informative and thorough. I will definitely refer others to Rick Case in the future. Emanuelle was great.

jtlove1212

21 de mar. de 2016

Very professional and courteous. I would recommend this dealer. I did not feel rushed and they took the extra time to make sure I had a positive experience.

mstraceyanderson

21 de mar. de 2016

Vehicle lease thru uber lease exchange. Insurance requirements are not clear ended up paying for 2 insurance policies. Salesperson was friendly and patient. Quickest purchase from a dealership. The longest time frame was the insurance.

Newcar Dee

21 de mar. de 2016

I really enjoyed the car sales person was wonderful thank you for being patient and helping me find the right car the first day I got it I took it to Tennessee and enjoy the smooth ride thank you

DWyse

20 de mar. de 2016

Rick Case had sold my extended family 4 of its 6 cars before I walked in to look for the 5th. I was very well taken care of and Henry showed me why the rest of my family loves him so much. Wonderful people.

msprofessionalj86

18 de mar. de 2016

I had a great experience there. I was only there for approximately 3 hours. I loved the quickness of the process. I have been recommending Rick case to everyone.

elisabethearley

17 de mar. de 2016

Mr. Hamilton was my salesman and he was very helpful. He made sure I had the vehicle I preferred and instructed me on everything that I needed to know in a timely fashion. My experience was very easy, stress free and enjoyable.

ilandscape247

11 de mar. de 2016

Great ,wonderful. I would certainly purchase from your dealership again in the future. You were a blessing to me and my family. Keep up the good work.

shora17

11 de mar. de 2016

During my search for an Uber vehicle, Emmanuel was very instrumental in my final decision to select Hyundai instead of Honda or Toyota. He walked me very patiently through the car's feature and explained the benefit of Hyundai versus the other manufacturer. He was very professional in his presentation and took the time to answer some of my daughter's concerns making sure to include her in the decision process. My daughter commented that he was very nice when we left and she is a hard nut to crack.

73tsdupree

11 de mar. de 2016

Mr. Hamilton is an amazing person, I'm very pleased that he was my salesman, I couldn't asked for a better salesman then him. I will be sending some customers to him. He's very professional!!! A+

ambercochran86

11 de mar. de 2016

I really enjoyed buying my 2016 veloster from Rick case Hyundia the service was great and blessings was an awesome person. I've had my car now for about two weeks and I find myself smiling everyday while driving it.

c.monroy31

11 de mar. de 2016

Both employees were very professional and Great customer service and attention to detail. and would recommend others to get vehicle from Rick case Hyundai of Duluth Georgia

Unsatisfied Customer

9 de mar. de 2016

I took my 2013 Sonata in for a Factory Scheduled Service and was billed for things that the Service Agent deemed I needed in addition to the Manufacturers Service Schedule. Well not only were these "essential extras" not needed, requested or approved by me, the items that were a part of the routine service were not done correctly or to my specifications. Lie # 1. I requested a synthetic oil change and when I asked for confirmation that this was done I got the deer in the headlights look and was told they "...used a blend". Well I wanted to check with Parts & Service" to see which manufacturer they use because I run Mobile 1 synthetic in my 3 vehicles. I was informed that they don't carry any blends. Lie # 2. The in cabin air filter was supposed to be changed as a routine part of the scheduled service. I asked to be shown where it was so that I could monitor it between scheduled changes. I was shown and when it was pulled out it was the same dirty one that had been in there all year. Lie # 3. The tires were supposed to be rotated and balanced. Guess what, they were not, I mark my tires to see where they get positionally rotated to. I paid my bill and left and I won't be back. I am going to Jim Ellis who is equal distance from where I live.

Karl B

8 de mar. de 2016

Most important in any relationship is trust. Gabriel Rodrigues at Rick Case Hyundai sold us on his honesty so we trusted him with our purchase. He formed a bond with us by listening, and making sure we got exactly what we needed, but without being too aggressive. He was straightforward, attentive to our needs, and responsive every step of the way. Showed a real concern for us, so we trusted him with our purchase.

L.Fletcher

5 de mar. de 2016

Rick Case Hyundai Duluth. I dropped into the dealership just to look around and left with a brand new car. The salesman (Blessing) was very knowledgeable and gave me exactly what I wanted. I told him i work a spilt shift and had to be back in a few hours. I thought it would take all day and i wouldn't have enough time to buy a car. I was wrong. I bought a car on my break from work. WOW!!!!

judywg

2 de mar. de 2016

Henry has helped me find my last two cars. He is an outstanding salesmanand a fine person. He found out what I liked/needed in a car, and by thetime I had the 2nd car - he knew exactly what I liked and needed! Thank you for your outstanding help!

Johnny Son

24 de feb. de 2016

I don't know where to even begin...Mr Henry will break his back for you.,,I beat him up on the playing the pricing game that goes on with car salesman....but as we got to know each other...It was not even necessary. I had THE BEST CAR BUYING experience EVER......actually let me rephrase that. I HAD THE BEST CAR BUYING EXPERIENCE EVER........TWICE!!!! WORDS cannot express who Henry Olowu is......When I think of Hyundai.......I think of Henry....I feel honored to have met him in my life....Thank you my friend.......Folks.... if your car of choice is Hyundai....Please go meet Mr Henry Olowu.... My dear new friend and the finest human being i have met in a long long time....Johnny "THE most difficult car buyer that car salesman do not want to but heads with" LMAO

JOAN41_MYERS

17 de feb. de 2016

Great customer service and knowledge of the cars. My salesperson, Henry Olowo took the time to find out what I was looking for and needed in a car.

TANITASANDERS

17 de feb. de 2016

I had a great experience. I feel the deal could have been better. However my salesman Henry was great. It was a pleasure to have him help me.

lilly2015

15 de feb. de 2016

Buying a car can be a less than wonderful experience if you go to the wrong dealer. I however was more than impressed with Rick Case Hyundai, in Duluth, Ga.I had done my research on the internet and found the car I wanted, then I was concerned about the dealer. My concerns were put to rest from my very first contact with the Rick Case dealership. Akil Shaw was my first contact and he put me at ease about setting up an appointment to see the car and answered my initial questions. Then when we arrived at the dealership, this great experience was continued. Akil Shaw and Chris Smith gave us all the information we needed to make our decision. We were treated like family when we were there. Trey Shumake made the the final finance dealings as easy as the sale. We laughed and talked, and we were really treated like family.I would recommend the Rick Case dealership to everyone who wants to deal with Ethical, Responsible, and Customer oriented people. I definitely will make them my go to dealership from now on.

MISSRAYYAH

15 de feb. de 2016

Hamilton went over and beyond to make sure I was comfortable as well as happy with my selection I love Rick case Honda I am going to seeing them everyone I know

LKL

12 de feb. de 2016

IF I could give this dealership negative 100 I would. Firstly, the customer service was horrendous from the moment I walked through the door. They tried to take advantage of my fiance by sending her pictures of one car then it being a completely different car when she arrived, after she drove from McDonough to see the vehicle in Atlanta traffic. The car she test drove was a piece of crap that hadn't even been through any inspections. The car was filthy and they had an appointment for her to drive the car since that morning. Why wouldn't they have it prepped to sell? We then asked about the other car the sales rep originally sent and they said they could get the payments in the same range. We test drove the car, went over numbers, checked credit and AGREED and SIGNED on numbers for the car. The Sales Manager, Jahlell T Owens, assured me that they could get us through and gave us numbers and agreed on a deal. JT was a good guy and left us feeling great. Unfortunately he had to leave. Then waited over 3 hours to speak with someone in finance. We were literally walking around waiting on someone to come and speak with us. The General Sales Manager Chris Smith really displayed what customer service doesn't look like. He sat there at a computer all day watching us, literally dozing off, and didnt check on us or offer us any water or anything. The sales rep then took us to a member of finance that was a different person we had agreed on speaking with. Big Mistake. After we sat down, the Finance member Dale Owens immediately came back with COMPLETELY different numbers than we spoke about. Dale seemed uninterested in us and ready to go home and didnt even stand up or look at me when we shook hands. Level 1 Customer service techniques that makes it seem like they want to honor our business. The numbers were over 100 dollars a month more. They really tried to take advantage of us because we were younger. They had no clue. We had already waited 4 hours to speak with someone for them to take 10 minutes to say they cant do anything unless we put way more money down. My girlfriend has great credit and they werent even trying to make the deal work unless we threw more money into it. Things literally went left when Dale called Chris when I brought up the numbers from before and said that we agreed on numbers, already with Two other people one sales manager and another Manager named RL. Chris then came back and tried to belittle my fiance and the deal. He started telling my fiance, "why dont you look at stuff you can afford for a change." He was rude, a jerk, arrogant and literally despicable and one of the most unbecoming people I have had the chance to encounter in customer service. He then proceeded to tell my girlfriend how the busted car was more for her since she didnt have money for the other one. My father who overheard the conversation then got involved and said, "wait a minute, I thought we all agreed on a deal?" Chris Smith then said, "we did have a deal but the girl cant afford it!" He proceeded to have a verbal dispute with a customer and walked away from us saying leave. We buy cars all the time and refer hundreds of people to great shops. I have never been apart of something so unbecoming. Please do not go to this car lot unless you want to deal with people who belittle your family, fiance, people who shouldn't wear a management title, display unprofessionalism, treat their employees like they were nothing, display horrendous customer service(In which they advertise they care about the customers) and bamboozle you by sending pictures of cars that are different than the one you drove an hour and 20 minutes in Atlanta Traffic to see, and sell you a dollar and a dream on numbers and try the bait and switch. If that's what you like, go there.

Rpope919

11 de feb. de 2016

Daniel at the Rick Case Hyundai service center was awesome. I've had bad experiences with the Hyundai crew over at the mall of GA but Rick Case and Daniel made my experience at their dealership much better. Daniel did everything in his power to get me back on the road and help my overall situation. DanielYou are the man! Give that man a raise Rick Case!!!

KRUTLEDGE21

10 de feb. de 2016

This overall service was just OK, not extremely helpful from the sales perspective. Had I not done my own research I would have been in major trouble.

KEIARABRANCH

10 de feb. de 2016

I was in and out fairly quickly and they responded well to my follow up calls. I have no real complaints about the dealership or service, job well done.

HAWKINS.SHAYEON

10 de feb. de 2016

Per usual, Dale and his team took great car of us after our car was totaled. Henry, our salesman, worked diligently to ensure that we were purchasing something that we truly wanted and would suite our needs.

YAHRDANA.DB

9 de feb. de 2016

The salesman was great, however I think the finance manager could have gotten me a better deal for the amount of money I put down, 3000$ is a lot of money for a car note over $500.

ConsumersRUs

9 de feb. de 2016

When I walked into Rick Case Hyundai, I was greeted with several friendly smiles and was finally approached by a genuinely enthusiastic and extremely helpful, Mr. Akil Shaw. I had been to nearly every dealership in the area and heard many, many sales pitches from a plethora of individuals who seemed to be reading from a script and even "literally" making things up in some cases ("Yes, Maam, you can plug our electric car into any street lamp post should you later choose to move into an apartment (said a guy over at Mall of GA Honda, SMH)). I was exhausted and it was a breath of fresh air meeting Mr. Shaw, as he took the time to really listen, in order to better understand my needs. He explained the awesome Rick Case Power Train Warranty and it became evident that Rick Case Hyundai offered consumers a way better deal than others. Mr Shaw was very approachable and personable as I asked questions (I asked alot) and didn't attempt to Rush me into signing any paperwork as most had done before & allowed me time to make a diligent decision regarding the investment I was preparing to make. I truly appreciated those qualities about him and at that point I decided that Rick Case would be the Dealership I wanted to purchase from. I received top rate professional service as well as an adequate amount of attention regarding any and all concerns that I have had. They found exactly what I wanted/needed. Rick Case Hyundai; Very Professional service! What an awesome place to find your vehicle!

BDEBRA53

9 de feb. de 2016

It was the best New car experience I've ever had and I have purchase a lot of cars. Great team work I'm happy. Thank you all at Rick Case that help me. Great Job!!!!

samybv

8 de feb. de 2016

After visiting the dealership to get a part for my old Accent and inquiring more info about the Vehicle Exchange Program, J.T. Owens was very friendly and informative. To my surprise, my average credit was good enough to drive a 2013 SUV hours later. Agent Gabriel Rodrigues was also very kind and knowledgeable. Rick Case Hyundai Duluth is THE BEST!!!...

Shirl

7 de feb. de 2016

Was looking for a Santa Fe Sport went to Rick Case Hyundai. Regina Gladmon was my sale person and let me tell you she was wonderful she made my experience great the whole team was great. I got my New 2016 Santa Fe under two hour from test drive to doing all the paperwork. Thank you Regina loving my Santa Fe ????

QUEEN4919

3 de feb. de 2016

I have had many experiences with car care services not all good, but Rick case Duluth is the best , the best.. Exceptional, courteous associates .EXCEPTIONAL!!!!

PARASTEY

1 de feb. de 2016

The time that you spend for buying a car is too much. There are process that they are not necessary. Other brands and dealer send the definitive tag by mail and it is not necessary go to the Tag Office. Not having this service is a bad experience.

Andre

31 de ene. de 2016

This is the best service I've ever received from a dealership. The team at Rick Case Hyundai in Duluth are kind courteous and very efficient. Its never a drag when I need to take my care in.Great team, excellent service. Yet to be disappointed.

bl_95c

27 de ene. de 2016

Upon each visit friendly good customer service was provided in a professionalmanner, which makes one comfortable that good service is provided for yourvehicle. With that said would keep the customer returning for all future serviceson your vehicle.Thanks,

Shelljuicimomma

25 de ene. de 2016

I have given mr.Emmanuel this rating because from the moment i spoke with this gentleman the enthusiasm that he showed in helping me as. A customer out was great. He was detailed, he was honest about the wait time. Very knowledgeable about the car he was selling.this was a awesome experience

ARWLS

22 de ene. de 2016

Amazing Service. Easily picked my car. Very patient. Filled all of my needs. Emmanuel Was great answered all my Questions and gave me the best experience ever.

JUSTINCHO22

20 de ene. de 2016

The experience was outstanding. The staff definitely made it so that I felt comfortable and was professional during the whole meeting. It was definitely a good experience.

BATTLECG1

16 de ene. de 2016

Great salesman. Great Experience!!! Took time out to explain all the details of the vehicle. I will always recommend people to Emmanuel Kubandi. Thanks you for the service.

HARNEYDERRICK

15 de ene. de 2016

Rick Case Hyundai is truly a five star dealership and I recommend Emmanuel as your person as a salesman to go to. It was a great experience buying a car from this dealer. I even received a book from the president of this dealer and his wife.

C.SHEA.KIMBROUGH

15 de ene. de 2016

Came in to buy a new car and wound up with something even better and within my budget! DK, Trey and the rest of the team were great to work with. Made us comfortable, had relaxed conversation and felt like we got a great deal.

Kyle

14 de ene. de 2016

I stopped by the Hyundai dealership several times in order to buy Genesis, but I could not find one I was looking for. However, Dong Kim kept in touch with me and contacted me when the car came in. I am happy with the car and appreciate him.

CORTEZ_327

14 de ene. de 2016

I was very pleased by the way they got me in a brand new car for a great price. No hassle involved. Thank you Rick Case Hyundai

JROPER64

14 de ene. de 2016

My visit was very pleasant felt comfortable didn't feel pressured to by something out of my means. This was my 3r purchase and would purchase my next vehicle from Rick Case.

XOALLIEB

11 de ene. de 2016

Quick and straight to the point! I would have loved better gas mileage but I won't complain. Great experience overall. Very good and knowledgeable service

Jhat332

10 de ene. de 2016

5 stars from beginning to end! Excellent customer service!!! I highly recommend this dealership to everyone! Chris Smith was such a pleasure to work with. He exceeded my expectations with his response time and made things happen.

gnardude27

8 de ene. de 2016

I leased a car here & was assisted by Emmanuel. He had a very calm & pleasant demeanor & was very informational throughout the whole process. He answered all my questions & never left me waiting for too long without checking on me to let me know what was happening & about how much longer the next step would take. Very good customer service.

Sweetgrapes09

7 de ene. de 2016

Everyone at the dealership was helpful. I love my new Santa Fe. I had after market details added to my new vehicle and it was all taken care of with no worries.

TUCKERDEMIA

7 de ene. de 2016

Emmanuel was great, kind and patient. I can tell he his passionate about his job and helping others. I will recommend people to him specifically.

OMAJOR02

6 de ene. de 2016

Excellent service was impressed with the salesperson. Worth the drive to get a car from your dealership. No pain or hassle easy financing. Thank you.

ODESSA.ATLANTA

6 de ene. de 2016

Always friendly and clean facility, professional staff. I just wish it is located in a better area, where more room outside to view new cars.

B.ANGELABAILEY

5 de ene. de 2016

SALESMAN HAMILTON WAS AWESOME & OFFERED ME EXCEPTIONAL AND PROFESSIONAL ASSISTANCE.I WILL DEFINITELY REFER THIS SALESMAN AND DEALERSHIP TO MY FRIENDS AND FAMILY. THANK YOU HAMILTON FOR TAKING THE TIME TO PROVIDE ME WITH EXCELLENT SERVICE.

MNEGRIN2005

4 de ene. de 2016

I am very satisfied with the level of service provided. They took care of all my needs at Rick Case. For that I am Grateful.

TEAK316

1 de ene. de 2016

My experience there was a bit too long, but everyone whom I came in contact with was very kind and worked with me. Thank you for all your help.

Robin

31 de dic. de 2015

I had another great experience purchasing my new Sonata with Henry Olowu's help. This is my second purchase in three years working with Henry. He knows his product, and works hard to get you what you want. The whole Rick Case team at the Duluth location did a tremendous job in getting me a fabulous deal. Thanks Henry, RL, and Josh.

RevGarbo

31 de dic. de 2015

The new salesman Akil Shaw was very knowledgeable, courteous and attentive to our needs, questions and comments. JT Owens worked hard to meet us on the price and with all the amenities we requested. And Dale in financed removed any doubts I may have had concerning finalizing the paperwork. Overall a very good experience. Kudos to Mr. Rick Case for having a great group of employees who exemplified Customer Satisfaction!!

LCURNEY58

30 de dic. de 2015

Everybody was very nice and helpful. I've told everyone about my great pleasure to buy a car from Rick Case. Thank you very much and I'm very satisfied.

MR.STUARTMOORE

30 de dic. de 2015

Henry Olowu is a great guy, displayed great customer service and I never felt any pressure from him to purchase a vehicle. I would definitely recommend him if looking for a car at this dealership. Hamilton Dueberry is a good person to although I did not work with him on the purchase of this car. Also, Josh Mikkelsen, the finance manager got the numbers to look right in my favor! Very much appreciated! Mr. Case has some very good people representing his company. Thank you all.

AARONLJR29

29 de dic. de 2015

I'm very excited about my Elantra purchase. The Hyundai staff cared for me, in every way. Not only was the process done quickly, but the customer service deserves five stars. Thanks again, Hamilton D.

L.PATMAN

29 de dic. de 2015

Thanks for getting me in and out as quickly as you could being that I didn't have an appointment. It was a pleasure. Thank you!

PIERREPAUYO

28 de dic. de 2015

Debbie Started the process and Henry finished it with great knowledge about the vehicle i purchased and explain my vehicle function to me to my satisfaction. I will recommend Rickcase to my friends and family.

Sherilyn0187

28 de dic. de 2015

I was greeted at the door by staff, they made me very comfortable while I was there and offered me something to drink and snacks. Excellent customer service and very knowledgeable on all cars to suit your needs.

Markjr912

27 de dic. de 2015

Rick case Hyundai was all around great, I was greeted with respect soon as I walked in the dealership. Mr. Hamilton made sure I got the car I wanted. If you go to Rick case Hyundai in Duluth be sure to ask for Hamilton!!

RONKESWANI

25 de dic. de 2015

Good experience working with Blessing and his team. They worked with us on the deal patiently and helped us out on any questions we had.

imani618

23 de dic. de 2015

I rate Rick Case Hyundai a 5 Star because the atmosphere is very comfortable, I was greeted respectfully upon entering the dealership. My sales rep Hamilton gave me a tour of the facility just before delivering my new 2016 Sonota SEthat was well detailed. Hamilton went over everything in the car to make sure that I was comfortable with the knowledge of operating my new vehicle because of the technology. Thank you all at Rick Case Hyundai on Satellite Blvd.

GODSFEW

23 de dic. de 2015

Great experience!Can't wait to have it again. Everything was satisfactory. Very prompt service. He made sure I understood everything that I needed to know about the vehicle.

Biscuit1031

23 de dic. de 2015

Being new to the area, I had looked at several other dealerships, but had been unable to find one with the right auto or a staff that made me comfortable enough to want to do business with them. That all changed when I went to Rick Case and met John Tran. John was pivotal in helping me find the vehicle I had been searching for. It is a great SUV and had all the options I had been looking for and I saved thousands on the purchase price! Hats off to the Rick Case "dream team", John Tran, Jonathon Kim and Chett Rolle, for making the whole process seamless and relatively pain free. I am currently enjoying the heck out of my new acquisition and if anyone I know is on the hunt for one of their own, I will definitely refer them to Rick Case. You guys are simply awesome!

Crob87

23 de dic. de 2015

Hamilton was very knowledgeable with helping me get my first car. From the initial meeting to the first drive and signing the paperwork, he made sure that I was okay. I will recommend him and Rick Case Duluth to anyone that I know who is interested in buying or leasing a car.

WFLAGG04

23 de dic. de 2015

I recently purchased a 2016 Sonata. I Love this car. I worked with Debbie initially and she was great. She assisted me with all of the paperwork. The process to purchase through XChange Leasing for Uber can be a lengthy one. She explained everything. My initial issue wasn't with her, but was with her colleague. I spent 2 and 1/2 hours there initially. Not a big deal. Debbie had to leave, so she left the delivery of the car to another sales rep. I was told that the car would be ready for pick up when I arrived. I waited an entire hour and a half because the car was being filled up with gas. Long story short my friend was in the lot and the car that I was given had been there since we arrived. I watched this gentleman walk around and talk to others while I waited. I value my time and the time of others evidently he doesn't. Finally he came to get me stating the car was ready and gave me a 3-5 minute overview on features. I purchased a Nissan last year and my features demonstration lasted for close to 15 minutes. He stated that he would call to set up Bluelink the following day. It's still not set up. I failed to mention that he gave me the WRONG car. The VIN was completely different. I just happened to grab the second key the next morning. When it didn't work, I knew something was off. I thought maybe it's the wrong spare key. It was the wrong car. I realized the issue and contacted the dealership immediately. He called me back and left a message saying that I may have the wrong car....sir, I already verified that it is the wrong car, please don't play games. When I received my car, that I verified the miles on during the test drive, there was almost 100 additional miles on the car. It is 17 miles from the dealership to my job. You do the math! When I questioned salesman #2, he said that the car had been parked all night. When I asked about the mileage, he said well maybe we gave the car to another Uber driver. Listen, mistakes happen! Honesty is important and at this point there was no reason to lie but he did. All I wanted was an acknowledgement of the issue and a real heartfelt apology. I attempted to reach out to my original salesperson but got no response to my calls or emails. That really made me sad because I really liked working with her. It wasn't until I sent an email to the manager, that I received an apology. I love my car.....I did not like the service that I received. The manager advised me to come in to get the other issues resolved and I will as soon as my schedule allows. Salesman #2 (Henry) do better! Every customer, even those working with other reps, are important. I did refer my colleague to you to purchase a new vehicle. After she heard my story, she opted to purchase her 2016 Elantra elsewhere.

SIMMONSJ7

23 de dic. de 2015

Emmanuel Kubandi very good Guy I enjoy my day shopping for a car with him for a car fun laughter relaxed we look at cars the color of the car the an the system make up the car . My 21 year Daughter enjoy and laugh with us with her puppy. My First Brand new car I enjoy

S41PROTECTIONGROUP

22 de dic. de 2015

The service was fast and easy process.I referred two of my friends to this dealershipI would recommend this dealership to anyone looking to purchase hit next car.

NIKKI4GUNZ

22 de dic. de 2015

Hamilton really understand my needs and didn't stop until I was satisfied & met my specific needs. He got me the best financing options to fit me. Even though I came in to get a car through Uber, he recognized I could finance it through the dealership and saved me a lot of money and I greatly appreciated that.

LATONYADWILLIAMS

19 de dic. de 2015

Very professional and knows what he is talking about. It took a while to get out of the place due to it being busy, but he was very professional and kept me updated.

NOTHappy

16 de dic. de 2015

I purchased a 2016 Santa Fe around October 11th of this year. When I did not receive my new tag/title paperwork I called my county tag office. I was just told that Rick Case canceled my title on December 10th. I have been trying to get clarification on my tags for over a month but the people in the tag/title office at Rick Case do not return phone calls. I have been driving around with illegal tags because Rick Case cannot handle simple paperwork. Just like used car salespeople, once the deal is done, you are on your own.When I finally got someone to take my call in the tag/title department (after having left the dealership general manager a voice mail), all I got were excuses. I should NOT have had to call to get this squared away. I should have received a phone call explaining the situation to me, but Rick Case's staff did not feel I deserved to know I had illegal tags. I could have gone to the county tag office and picked up an extended temporary tag while thiis was sorted out.This is my second new vehicle from Rick Case and this sloppiness will most definitely affect my decision when I am ready for a new car. Very, Very, Very, Very disappointed that I spent over $35k and get treated like this.Sharon Lockaby

TLB39GDJ42

16 de dic. de 2015

Getting a new car was a feeling that I hadn't experience in a long time. The sales associates made me feel as if I had won the lottery. The experience I felt was one of great joy. Thanks for the new car experience.

Johnny Son

15 de dic. de 2015

Mr Henry Olowu went above and beyond duty in assisting my mom to find the perfect vehicle for her..... he really cares for his clients and is an asset Hyundai corporation....

Femi

15 de dic. de 2015

I WILL RECOMMEND RICK CASE DULUTH TO ALL BUT WATCH OUT FOR THE DIRECTOR OF FINANCE, PLEASE CHECK AND MARK ALL DETAILS COMING OUT OF HIS PAPER WORK. BE CAREFUL, HE IS VERY RUDE AND UNAPPROACHABLE. EVERY OTHER PERSON UP TO SALES MANGER ARE TERRIFIC. I WILL RECOMMEND RICK CASE TO ALL. GOT GOOD SERVICE AND PRICING.

KITZAI144

12 de dic. de 2015

The overall process of purchasing and delivery of the car was quick and easy. Employees were quick and efficient with each step of the process.

KEYOSHA.LIDGE

11 de dic. de 2015

Exceptional service, explained everything to me, even though my salesperson (debbie) was not there when i went back in t purchase blessing helped out. He really took care of me.

DavidT

10 de dic. de 2015

Henry O provided me with great service and was patient with me throughout the transaction because i was not sure which car i really wanted between the Sonata and the Elantra due to the fact that i was trading in my Genesis Coupe.

GENKNOWS

8 de dic. de 2015

This is my second vehicle purchase from Rick Case. Mike Green always helps make it a great experience. I tell all my friends to come here when looking for a new vehicle.

EMW0187

7 de dic. de 2015

Great staff! I recommend the dealership and jamel to anyone i know that it's purchasing a vehicle. I felt right at home. They tended too every need and explained every detail about my car, services etc.

Charles Cox

6 de dic. de 2015

My family and I had just recently moved to the area and were not familiar with any of the local dealerships. Shortly after arriving to Rick Case Hyundai, my wife and I met with John Tran and he quickly put our concerns behind us. He was very helpful and quick to answer all of our questions. He showed me several models that I had expressed interest in. He was pivotal in locating my new Santa Fe. To say it was just what I was looking for is not descriptive enough. It is an awesome automobile! And the rest of the the buying process was seamless. I am certain I will be enjoying it for some time to come. Hats off to John Tran and the entire staff at Rick Case. When my wife needs an automobile, I will be looking up your dealership 1st, you can count on it.

MELOBEID

1 de dic. de 2015

Sales are OK. Adminstration staff are sucks.This was not what I used to dealing with Rick Case dealerships.Next purchase is Roswell location a 5 star one.

STILLAKID

30 de nov. de 2015

Your staff was prompt, friendly and knowledgeable. No pun intended but Blessing Iyere was a blessing. Bryan was very helpful. I was well pleased with the dealership.

ARMAKINS

20 de nov. de 2015

Joseph made sure i got into the vehicle i wanted and made sure i understood everything that i was agreeing to. He even helped me find a good insurance company that would fit my needs best.

Rachmc

19 de nov. de 2015

I never imagined I would be giving a 5-star review on dealer rater, but I have. Rick Case Hyundai service team was excellent! I was there for my brake problem, and was very impressed with how quickly they had things moving along. Tony was honest and straight forward, and that made everything easy and smooth. everyone works there was very friendly and helpful. I would definitely recommend them to anyone looking for great car service team!

PIRATERADIO7

18 de nov. de 2015

A more expensive vehicle was forced on me and the older cheaper cars were not made avalable. This dealership uses the Uber program as a scapegoat to sell the most expensive vehicles that they can sell.

SHANELLOYD48

18 de nov. de 2015

She is the reason why I pan to return to Rick Case Hyundai! She was very sweet and made the process extremely easy. So Thankful that she was so eager to help and attentive of my needs while this all took place.

Netstar

18 de nov. de 2015

My wife had taken her 2011 Hyundai Genesis Sedan to this dealership service department 4 times and they are still unable to fix the Proximity Sensors which are currently not working again. The mechanics keep resetting the sensors which fixes the problem for a couple of days then they fail to work again. All we hear are from Tammy is that we will look at it and, if we reset the sensors and they work, then there is nothing we can do. Not very helpful at all! It's obvious the mechanics are not qualified to repair the vehicle. The service department only has a couple of loaner cars which are currently allocated to customers with blown engines so you have to rent a car from Enterprise Rental and hope the dealership will reimburse you for the rental. The shuttle service is only good for 10 miles from the dealership which doesn't help me. I also dealt with Tony Park who wasn't much help with our vehicle issue. My wife and I will no longer purchase a vehicle from Rick Case dealerships. We also had a bad experience with the service department at Rick Case KIA which is also run by Tammy who works two buildings away from Rick Case Hyundai. We contacted another Hyundai dealership service department and they said they are getting a lot of customers from Rick Case Hyundai dealership due to the poor quality of service in the service department. They said they will fix our vehicle and provide a shuttle pickup/drop-off service to our home which is a 29 miles from the dealership.Update: 12/21/15 - Took our Genesis to the Mall of Georgia (Autonation) Hyundai dealership and they replaced the sensor module on the first visit. Since the repair was made, the Proximity Sensors have been working perfectly. I highly recommend the Mall of Georgia (Autonation) Hyundai dealership.

HerndonC

17 de nov. de 2015

Great service is what i received from Blessing Iyere when i went to Rick case Hyundai to buy my car after been approved. I have already shared Blessing business with friends and families. If you need a car go to Rick Case and ask for Blessing and you will get a great service.

TanishaDenton

17 de nov. de 2015

It was an awesome experience buying my car from Rick Case Hyundai and Blessing Iyere was my sales person. He was very patient and calm in his dealings with me even when i was agitating to see if i could get out of the dealership in a jiffy. He took his time all through the entire process letting me know that the process takes time. And even came on his off day to finalize the delivering of my vehicle. I am loving my car daily. Blessing was a blessing.

safyah722

16 de nov. de 2015

My business for getting a vehicle from Rick Case Hyundai was an excellent experience thanks to Mr. Hamilton Dueberry. He was very instrumental in my total positive experience of getting into my new vehicle. He acknowledged me from the beginning which shows great professionalism and customer service. He also was patient with picking out the right vehicle.There should be more associates with this type of personal care to ensure excellent customer service."I would recommend this dealership to everyone!!!"B. Young

playon23

15 de nov. de 2015

I really appreciate the quick response in providing information along with great customer service. Special thanks to Excellent work from my sales rep, Henry Oluwo, along with Bryan Seagraves General Manager and Josh mikkelsen. My favorite thing about my experience is the fact that there was no beating around the bushes

MIKEDIGITAL

14 de nov. de 2015

Kudos on the email response time. It was key to getting the deal done at this particular dealership as I had a few offers on the table. Lots of preliminary questions answered prior to my arrival. Very good.

ICEANDAPPLES

13 de nov. de 2015

Great service abd friendly staff...im excited will re commend a friend we are partners for life. I overall love the color, speed, and easiness of car.

HALL.CORRELLUS.M

11 de nov. de 2015

Working with Blessing here at Rick Case was Great and Will Recommend him to all my family and friends. Very professional and friendly and knows his product. Thanks for a Great shopping experience.

Tracy Speakman

7 de nov. de 2015

Blessing did a great job with me when i came looking for a car replacement for my old car. He saw me drove by the customer parking, went to turn and as i was parking and coming out of my car he was right beside me. Good mannered and courteous. He did a great job selling me my hyundai elantra as i have never had a hyundai before in the past. I came out just to try and see if i can get a car not very sure if it was going to be possible but Blessing and the Rick Case management made it possible. I definitely will recommend friends and family to Rick Case Hyundai. Great job!!

Cedric Herndon

6 de nov. de 2015

A neighbor of ours Donnell Moses who got his car hyundai elantra gave us Blessing's phone number and my and I called him and he was able to direct and guide us to get approval for an eligible vehicle from Uber and Xchange leasing. After getting the approval I called Blessing on Saturday morning and he asked me to come down to the dealership, lo and behold we drove away from Rick Case Hyundai dealership same day with a new hyundai elantra. We are indeed very grateful to Blessing and the entire dealership staff. Blessing, was very helpful and professional, so also was Chelsea Runkel. I am already telling friends that whenever they need a car they should called and visit Rick Case Hyundai and ask for Blessing because Blessing is really a Blessing.

REED.CHANEL

6 de nov. de 2015

Great first time experience.... Was greeted abd taken care of professionally. It took some time... Was not a fast process but it was well worth it. Sineone referred me to Rick Case and I shall do the same. Thank you

Torey Bex

5 de nov. de 2015

Donnell Moses game my wife and I sales person Blessing Iyere's phone number after getting his car from Rick Case Hyundai and he said Blessing Iyere was the sales person that helped him through out the whole process. And truly after calling Blessing to notify him of trying to get a car through the Uber Xchange leasing, he was very helpful from the very first day to the final day that we finally get a car from the dealership. He did help us all the way getting approved for a car to the time we finally get a car. And i have already started telling friends and family what a blessing Blessing really was to us. I definitely will recommend this dealership as well as Blessing to whoever is looking to get a good experience buying a car. Chelsea Runckel was also very polite and thorough explaining things to us.

CharB

4 de nov. de 2015

I am a 32 year old single young woman who had a sense of urgency for a reliable car. I decided to stop by my nearest Rick Case Hyundai in Duluth, GA since I was really familiar with Rick Case Dealerships back home in Broward County, Florida. On Thursday 10/22/15 at approximately 6 pm, arriving at the dealership I was a bit intimitated and skeptical feeling I may be taken advantage. It was quite the opposite when I met Sales Consultant Henry Olowu. He is very knowledgeable in his work field, well mannered, attentive, professional and patient. He made me feel so secure, suggested a 2016 Hyundai Elantra after I underestimated myself settling for previous year models. Henry thoroughly explained both the benefits of becoming a Hyundai owner as well as making my purchase with Rick Case Hyundai. My insecurities were completely vanished when I met Finance Manager Josh Mikkelsen. It was a bit challenging at first, but Josh went above and beyond to meet my needs. He was very clear and honest about everything in the paperworks. By this time, it was after 9 pm closing time. It was getting later, I was asking lots of question yet neither Henry or Josh showed signs of impatience nor tiredness. Both make a great team and work well under pressure. In the end I became a confident, secure and content customer. Last but not least I'd like to acknowledge the first impression of my visit. Upon my arrival to Rick Case Hyundai in Duluth, GA, Sales Manager JT who gifted me a book written by Rick and Rita Case stated it is for me to keep whether I decide to purchase a vehicle or not. I now have a newly found respect for Rick Case.

DENDENDENNI

3 de nov. de 2015

Chris and Chelsea was quick professional and friendly. Great experience. Went to Toyota the same day, they gave me a cheaper price then Hyundai but went with Hyundai based on customer service. All my questions were answered before asked and follow ups were consistent!

RAYPORTER184

2 de nov. de 2015

The Hyundai dealership was a very nice place. My Hyundai is excellent. Presently I am leasing an Elantra. I will definitely come back to Henry to purchase another vehicle. I have given Henry's telephone number to a few people.

CALICANEALLY

28 de oct. de 2015

My salesman Blessings was truly a blessing to my family and I. He was very mannerable and professional and got me into a vehicle very quickly I was in out in with no problems.Everything went smoothly.

hazmin_cindy

23 de oct. de 2015

Emmanuel Kubandi in the Sales department is amazing! He not only took care of helping my obtain a great car (2016 Hyundai Elantra) but he came on his day off to makes sure that the final part of my contract job was done correctly. not only that he went the extra mile by defending me from some insurance that tried to steal my money and he put them in his place (insurance man) , I am so thankful for defending me bc there are time that women are still taken advantage of because there is not a male present. But Emmanuel was there, he did not have to get involved , it was not even his job but he did he Help me! Thank you sooooo much !... I have never been to a dealership and received this type of service from any one. Excellent experience , Emmanuel and Rick case Hyundai in Duluth will ALWAYS have me as a permanent customer !

JBUTLER5150

22 de oct. de 2015

We were 100% satisfied with our Salesman (RL Williams) and Sales Manager (Chris Smith). When we had some questions about the Finance paperwork, Dale Allen was subperb in walking us through the entire contract until we understood everything.

Marcia

22 de oct. de 2015

My sales consultant was Blessing Iyere, finance manager was Trey Shumake and sales manager was JT. The entire team was awesome and the atmosphere was very pleasant. It made for what is normally a very challenging experience (especially for a single lady) so much more pleasurable. Everyone was courteous, honest and very accommodating.Way to go Rick Case Hyundai!

MICHAEL.MIN.LEE1

12 de oct. de 2015

I had a great experience at Rick Case! I would definitely recommend Rick Case to others. Employees were very kind and it was great to see that they actually care about their customers.

TLSPEAK

7 de oct. de 2015

I had a great experience, Blessed Iyere was very helpful and made my purchase a vey good and successful one. I thank you for that.

JRockwell03

29 de sep. de 2015

My first car was a Hyundai Elantra and it got totaled. If you've ever had this experience you know how stressful and aggravating it can be. My Hyundai was such a great car I decided to get another one. I had been to more than 5 dealerships and this one topped the charts. I was a rainy Sunday and our sales rep was Henry. HE WAS GREAT. He pulled up 4 cars in the rain, into the garage so we could look at them. They were really great, they even stayed a little after they closed to discuss some cost with us. I ended getting the Hyundai Elantra that I wanted and my experience was great. I would definitely recommend this dealership!

THELMAH15

28 de sep. de 2015

I was very pleased with my experience with the Rick Case Hyundai staff during the purchase of my vehicle. They were very professional, attentive, and quite friendly. I will definitely recommend Rick Case Hyundai & Blessing Iyere!

shanikaballard

27 de sep. de 2015

I had a nice salesman and was very helpful, which was very appreciative, got the right vehicle an was happy. I would recommend him, yes

SPIKES.E

26 de sep. de 2015

Try asking what the customer can they afford first. I didn't want may payments to be more than $350.00 but it's slightly higher then I wish but not out reach.

GLW339

24 de sep. de 2015

Great people to work with when buying a car. They treat you like family. They make sure you are well informed about every product and service about their cars. If you are in need of a car, get one from these guys.

FSAUMETH

23 de sep. de 2015

Everyone was great and delightful. I worked with Blessing, he was very patient and professional. If you need a car, this is the place you will want to go to.

NDFB1

22 de sep. de 2015

Henry Olowu and the Rick Case staff were extremely professional and straightforward in their communications with me in the purchasing process of my new vehicle. I loved my Sonata Hybrid and will always miss the excellent mileage and nimble handling and am sure I will continue my total satisfaction with my new Santa Fe. Thanks

nicomf67

22 de sep. de 2015

My sales representative was Lamel Mitchum not Mitchell. His name is not in the list of employees to choose from, but all you have to do is ask for Lamel.

ESTHERFAYE56

22 de sep. de 2015

I found the staff to be informative and helpful in finding the right vehicle for me. Mr Williams showed me the type of cars I was looking for and then assisted me in achieving my goal of purchasing the perfect car for me.

alma70

21 de sep. de 2015

am very happy with my new santa fe, and am very satisfied with the custumer service and friendly personal at rick case hyundai duluth. especialy am very thankfull with Jamel Michelle, he was very profecional and helpfull.

JSANTIAGO0427

18 de sep. de 2015

I was very satisfied with the customer service and overall service provided. I got the car I wanted and will definitely tell my friends and family to go to Rick Case.

DANALEANELSON

10 de sep. de 2015

I really love my Sonata, as this is the second one in a row that I have owned. My only complaint was that it took way to much of my time. Thank the lord that it was customer appreciation day and they had lunch, or it would have been a horrible experience in spending 6 hours at the dealership.

LEWINFIRE616

7 de sep. de 2015

Emmanuel was very friendly and helpful in assisting me with selecting my first car! I would most definitely recommend this dealership as well as Emmanuel to anyone who wants their minds put at ease while purchasing a car.

MYEYEWATCH

7 de sep. de 2015

I was bounced from 1sales person to another. That was not a big issue for me but would prefer to work with same person from start to finish

Dorian

4 de sep. de 2015

I took my car in to be looked at because my engine light turned on. Paul, one of the service advisors, thoroughly explained the whole process in detail including the costs of everything so that I wouldn't have any surprise bills at the end. He ordered the part for me very fast and got it in the very next day. Excellent customer service! Highly recommended

Tiffany Payne

4 de sep. de 2015

I highly recommend this dealership! I recently had a great experience there. My salesperson, Jamel Mitchum was a real pleasure to do business with. He made sure all of my expectation were meet and I left feeling positive about my purchase and I am glad I made the choice to check this place out.

Joshua

3 de sep. de 2015

My car buying experience was great, I would recommend Jamel Mitchum as the sales rep if you want your experience the best overall

Miss Sante Fe 2015

28 de ago. de 2015

Thank you Rick Csse Hyundai of Duluth for a great oil change experience. Dionnie Bolera is very nice. I appreciate the friendliness of the staff.

FloydAsr

28 de ago. de 2015

I have been going to Rick case Duluth for service for over a year. I have two vehicles. I heave dealt with Jennifer Osborn as my service adviser and she has done a fantastic job of servicing my vehicle and recommend the necessary service. Jennifer is always very pleasant and great on follow up. Jennifer is one of the reason I continue to go to Rick Case for service.

Flavius Futch

25 de ago. de 2015

Comfort: 5 out of 5 5 out of 5 Performance: 5 out of 5 5 out of 5 Exterior Styling: 5 out of 5 5 out of 5 Interior Design: 5 out of 5 5 out of 5 Value for the Money: 5 out of 5 5 out of 5 Reliability: 5 out of 5 5 out of 5 "I just bought a new Hyundia Equus from Rick Case Hyundia. First and most important to me was the salesmanship. My sales associate was Ace Antoine. His expertise and customer oriented experience was the best I ever had. Everything about this luxury car was explained in detail. He never left my side until I got an answer. It was just plain fun to buy a car from him and a great dealership like Rick Case Hyundia. 3190 Satellite Blvd, Duluth, GA 678-258-2617. He negotiated the best deal ever. I got what I wanted and he worked late to deliver on time. A great Salesman by any standard." I would recommend this vehicle to a friend: Yes This vehicle was purchased: New Primary use for this car: Having fun

Patoma703

24 de ago. de 2015

Richard was extremely helpful navigating a trade in on a new car with me. I have had good experiences with both the service department and the sales department at this dealership and I would recommend Richard for his knowledge, patience and professionalism. He is a great guy working on a great team for a great dealership.Pat

mckendal

21 de ago. de 2015

Tony Park deserves a raise. He defines customer service and has never let me down. I trust what he tells me and he never pushes unneeded services. A true professional

musicisluv

21 de ago. de 2015

Tony Park in service is an asset to Rick Case. He goes above and beyond every time. I wont take my car anywhere else.

marypark

21 de ago. de 2015

Rick Case Service Department is bar none above the best. They take care of their customers as if we are family. Tony Park remembers my name every time I come in. I am a rewards member which gives me discounts and to top it all off today they had a customer appreciation event going on and I even got myself a windshield visor as a gift for thanking me for coming in. I love Rick Case.

JJMPIANO

18 de ago. de 2015

i am very impressed with the dealership, from the Sales Consultant, RL Williams, to the Finance Manager, Josh Mikkelsen, to the service department, especially Service Advisor Tony Park.

MARIE.KNIGHTLY

18 de ago. de 2015

Very pleased with our overall buying experience, awesome staff and very easy to work with! We will definitely be back to purchase our next car

MOY96

17 de ago. de 2015

I am really enjoying my new car the Hyundai Tucson limited and I definitely had a great experience with the team ay Rick Case. This is my 2nd time buying a car from this dealership and I'm sure it will not be the last. Thanks guys!!

bulldawg54

17 de ago. de 2015

the service staff at Rick Case is amazing. This visit I was helped by Jennifer who greeted e with a warm smile. Went over everything my car needed and gave me an estimated wait time that actually ended up being less time then she told me. She wet over the inspection and what my vehicle will need my next visit. I appreciate the honesty she provided me. I will definitely be back and ask for Jennifer next time.

countrygrl1020

17 de ago. de 2015

The Sunday service hours are the best. I get in and out without hardly any wait and everyone is so helpful. Last Sunday Jennifer Osborne greeted me by name and got me in and out. She even lifted my hood and showed me my air filter. I especially appreciate the hours as I work 6 days a week and this makes it convenient for me to bring to a dealership that is open for service on Sundays.

grlygrl

17 de ago. de 2015

Rick Case Hyundai service is by far the best I have ever experienced. The whole write up staff and especially Jennifer go out of heir way to make you fell welcome and like you are part of the family. I recommend them to anyone looking to have your car serviced. Thank you Jennifer and all the staf at Rick Case. Sincerely Customer for Life

TNMETOO

14 de ago. de 2015

By far the best dealership I have purchased a car for a long time. As long as you do your homework on your car purchase, this dealership makes it easy for you get in and out with your car purchasing process. We'll be back in few year with our next Hyundai purchase.

MIKE31

12 de ago. de 2015

Can't begin to express how much I enjoyed working with Blessing Iyere. He was honest, personable, and truly cared about me as a person and customer. I had every intention in buying a Honda Accord but after getting every stereo-typical "car salesman" tactic from a guy over at the Honda Delership, Blessing made all the difference. If you're going to Rick Case, ask for Blessing. He lives up to his name!

PAZTORJ

8 de ago. de 2015

Experience with the Sales person was out-standing. I would have rated him all 5 Stars! Experience with Finance was not as out-standing. I was disappointed that my signed proposal paper stated that my first payment would be due in 45 days, yet when signing the contact, it showed 30 days. When questioning finance, he advised that the computer just sets it at 30 as a default and that if he re-did the contact, it would cost us more money a month to change it. I didn't care for this and next time, I will walk away from a deal for something like this. Looking back, I should have given more of a protest, but just wanted the long process to finally be over. I do love my car, but don't feel that what we signed for was followed through. That was no fault of the Sales person. He did his job very well.

RORI520

7 de ago. de 2015

Everything from online help, to salesman, to finance was perfect. Quick delivery. Easy purchase. I would highly recommend Sean and Richard to others, as well as purchase my next car from them.

V_AMAECHI

7 de ago. de 2015

I am very pleased and look forward to doing more business. The. Service was great. All my expectations were met. The sales consultant were friendly and very professional. I would diffenately be sending people up there.

Luz033147

6 de ago. de 2015

My experience at Duluth Hyundai was great. Ace Antoine was very helpful, friendly and professional. He made my experience very comfortable and that will be a reason why I will definitely refer Duluth Hyundai to anyone. Thank you,Francia Rengifo- Bultron

TOYABLESSED

5 de ago. de 2015

Where do I begin??? I've dealt with Rick Case Hyundai in the past. At the time, my credit was horrible and even then they managed to help get me in a decent used vehicle so I wouldn't have to settle at the BUY HERE PAY HERE lots. Fast Forward two and a half years later. My credit was in a much better place but because of the high interest rate, I was upside down in my vehicle. Elexus was initial contact. She provided me excellent customer service and assigned Emmanuel as my sales rep. I have dealt with many salesmen at many dealerships. Emmanuel was so professional, honest, and genuine. He didn't pressure me and he definitely made me happy on this journey. Dale was my finance guy, he got me a better interest rate in a brand new vehicle. Overall I am very satisfied with my car and the service I received. Emmanuel was the BEST!

STEPHANIEADAMS1291

5 de ago. de 2015

Those are the words to describe my car and the exact way I feel each and every time I step out of my vehicle! I am in love my with car and the deal I received was spectacular! It wasn't your ordinary dealership experience with pressuring and overly aggressive sweaty salesmen. Everyone was polite and willing to work with me as long as it was what I wanted. Very professional and very welcoming. Cannot get any better than Rick Case Hyundai in Duluth!

JOHNSONYOKO

4 de ago. de 2015

Nice clean and friendly environment. The entire staff at Rick Case was friendly. My sales consultant Mike Green delivered me just what I wanted. Dale Allen worked wonders with my budget.

LILSWICK05

4 de ago. de 2015

I am very happy and satisfied with how I treated by the salesman and staff. I felt life even though I had my boyfriend with me the salesman listened to what I had to say and worked with what I wanted and he delivered too!! I am so excited every morning to get into my new car and drive it! It's such a nice car and I still can't believe it's mine!! I never felt pressured to get one particular car as my salesman, Blessing, did find the perfect fit for me! Overall I am very satisfied with the dealership and staff.

Matthew311

3 de ago. de 2015

Tammy and her staff are wonderful. They go beyond to take care of their customers.

Daja Foster

1 de ago. de 2015

I have car buying fears so much so that I have spent thousands of $$ trying to keep my old car, but when I walked into Hyundai and was greeted by Ace Antoine my fears vanished. After seeing how dedicated he was to making me and my family comfortable and assisting us in understanding everything that was going on I quickly began to feel at ease and less fearful. Mr Antoine has truly shown me that salesmen are not all about just making money but making sure the customer is happy as well. I loved my experience at this dealership and would hands down recommend that everyone and anyone looking for great service to come here. They are fair and very willing to work with you verses forcing you or rushing you to make choices. any time I feel it is time for a new car I am asking for ACE at the door.

GEORGIAMOM8

31 de jul. de 2015

Great all the way around!! Everyone was kind and efficient. Appreciate the great customer service!! They helped us very much and I will definitely return!

TERPS24

30 de jul. de 2015

My first car buying experience was great. Couldn't have asked for a better salesman to help guide me to the car that fits my needs.

Jp

29 de jul. de 2015

I was in need of new car due to circumstance with my very old Honda. I decidec to try a Hyundai for a change. I am pleased.

ALLIE0

25 de jul. de 2015

We had a great experience working with Chris Gaines on purchasing our new car. Everyone at the dealer ship we dealt with were professional, courteous and helpful as needed without being pushy as sales people often are. Overall we had a great experience and would recommend Chris and others at this dealership.

emaad

25 de jul. de 2015

I'm really pissed off with the service , I've paid extra 2000 bucks for my 5 year oil change and dent less paint, every time I come here its bad response, the front desk people blames the technicians and some sort of silly reasons. They make you sit for hours just for oil change, plz don't get any other thing fixed at this place, I had really bad experience with making me sit for 3 hours and at the end said we don't have this part, called me again next day ro get it fixed , I gave them 3 mire days and made sure before I gave the key to get serviced, again after an hour the same reason, they don't have part.I left msg to service director Tammy Baker but noresponse, I spoke to Tony the assistant manager he not helpful.I made a big mistake paying those extra bucjs for my 5 years service, instead I would have got it done outside without killing time and paying extra money.

TrillieTrill

24 de jul. de 2015

I have dealt with many dealeships over the years; this was the best experience I've EVER had. Ace Antoine was phenomenal as a salesman.

ChelleR

23 de jul. de 2015

My entire experience at Rick Case Hyundai was great from the start! I was greeted on the lot by Richard Williams. From that point on, it was all uphill. Chris Smith provided some history about the dealership's owner. Mr. Williams sat with me to find out what I was looking for. My test drive gave me something to consider over the weekend. Before I left, I had scheduled a follow-up appointment. What I really appreciated is that Mr. Williams was able to accommodate me when I had a change in my schedule. He and Phillip Stancil made sure that I had everything that I needed before I left the lot with my new car.

JLOP72

23 de jul. de 2015

Me and my wife had a great experience with Chris Gaines as our sales consultant. We had exactly what we wanted. When we got to the dealer, the car was waiting for us and everything was straight forward.

DEVEEBENNETT

22 de jul. de 2015

Good I was happy I would recommend u guys to friends and family. Everyone was helpful and friendly. I hope u guys cont to be as nice to me.

MELANDSHERRY

21 de jul. de 2015

Spent too much time at the dealership and had to make 2 trips within the first 3 days to finally get the car buffed and waxed as a new car should look. After the third time, all the specs and poor buffing residue from the initial waxing was removed. The staff is friendly but the after the sale time spent at the dealership took the fun out of buying a new vehicle.

autodeal1

21 de jul. de 2015

After a lot of research checking out other vehicles, I found this company and Mike Green more helpful than any others I had dealt with. I left with a deal that I feel outranked anything else I could have settled on. Thanks to all the personnel at Rick Case Hyundai.

JRUBIO

21 de jul. de 2015

This is the first car deal I did alone. I went in there told them what I did and did not want and they worked with that. Came out a happy customer with my 2015 Hyundai Tuscon within my budget!

ROY.GRAHAM26

21 de jul. de 2015

I had an overall good experience I was in and out in no time with my new vehicle Financing was kinda sketchy but he made sure I was comfortable and that i understood what I was getting into.

Judy30305

20 de jul. de 2015

This was the best car buying experience in my life. There is an underlying feeling of helpfulness and caring from each person I met. I referred a close friend to this dealership who also purchased a car. I didn't feel the need to shop around and bought my car on the same day I came in. So did my friend! Wonderful people and wonderful car. Thank you Blessing and Bryan!

Race Thornton

17 de jul. de 2015

What a great experience buying a car here! Hamilton Dueberry and Derick Johnson went above and beyond to make my wife and I feel comfortable buying a new vehicle. We felt like we were be treated like we were one of Rick Case's relatives. We got an excellent deal and I would definitely recommend this dealership to anyone looking for a new car.

KAYLAWATSON0094

17 de jul. de 2015

I would definitely recommend this dealer ship to anyone! The salesperson I worked with, on my first big purchase was extremely friendly and truly helped me with all my needs and also made it clue if I needed help working the technology to not be shy and give him a call. He even took the time to call me a week later, to see if I had any further question. This was definitely the best experience I've ever had at a dealership.

Dw85

16 de jul. de 2015

The customer service at this dealership is excellent. I am happy that I choose this location and I'm so pleased with my new car!

Flo

16 de jul. de 2015

This was my first time buying a vehicle and Ace made it extremely easy. From the time my family walked through the door, everyone was very friendly and helpful. Ace asked us questions about what we wanted in a vehicle, and the first car he brought out had everything we wanted and then some. Ace was very knowledgeable and able to answer all of our questions. He even kept my kids engaged while my husband and I discussed the car. All around, Hyundai made my first car buying experience the best I could hope for.

DANICAK

16 de jul. de 2015

First time buying a car where the whole process from start to finish was bearable. Didn't feel like I was getting scammed and the customer service from the sales agent to the financial manager was sincere and professional.

Karyng112

14 de jul. de 2015

Blessing Iyere was absolutely a BLESSING, even those I was so upside down on my current car, Blessing worked with me, he made me feel comfortable, and he gave me great service. I really felt like Blessing cared about me and making sure I got a great deal. Yes it took some time before the deal happen. But the most important thing is they was able to get me out of my high interest rate loan and work out car payment that I could live with. Thank you God for Blessing and his team for making it happen.

WALLGEOF

14 de jul. de 2015

My experience 100% exceeded my expectations. Ace and Philip were outstanding throughout the entire sales process. They made sure all my questions and concerns were answered. They made me feel like family. I will buy my next vehicle with Ace at this Hyundai location. He has a customer for life! Thank you Ace and Philip for making my life easy!Geoff Wall

GIRESSE.PEMBELE

10 de jul. de 2015

I enjoyed buying a car at this dealership. Great customer service and Blessing Iyere (salesperson) was nice to show me and test drive all cars I wanted. He's a great salesperson. I would work with him again if I had a chance.

mmp

10 de jul. de 2015

I came to the dealership on a Tuesday with my father to check out some options (a Sonata and an Elantra). They didn't have all of the ones in stock that I found online, but Blessing Iyere was very thorough and efficient in finding the right car. He explained every step of the way and all of the options, very friendly and personable. Although I was very picky, Blessing was very patient and allowed me to test drive and check out any car I was interested in. We were able to find a 2016 white Elantra with a beige interior, but I wanted a black exterior with a beige cloth interior instead of leather, and I wanted the tech package that included the 7" display screen with navigation. He explained to my father and I that there wasn't one in stock here, but he can easily get one for me by the end of the day at another Rick Case dealership if there was one in stock. I had to leave before I could make my final decision on which car that I wanted, so I rescheduled on Friday. That morning when I walked in, Blessing was able to get the EXACT car that I wanted. It was a 2016 black Elantra sports edition with a cloth beige interior with the 7" display screen with navigation. We took the time to test drive it and check out all the specs. Blessing did a great job demonstrating all of the features with me in the car. The managers there were very friendly and took time to get to know us. We were able to get a proper price, and I left the dealership with my beautiful dream car that day.

TDEAN10

9 de jul. de 2015

We did not plan to buy the car when we walked into the dealership but we were offered such a good deal we couldn't turn it down. Everyone was respectful, nice, knowledgeable, and seemed interested in providing us with what we were looking for. We have already told several people about our positive experience.

Rachhh!

9 de jul. de 2015

I came in looking for a Hyundai with my fiance. When we first arrived, Blessing came right up to us and talked about what we were looking for in a car. After that discussion, he showed us 3 cars that he thought would be perfect for us. He explained everything to us about the differences between the 3 to make sure we were getting what we wanted. He was very helpful. He even came in on his day off to help us with tags for the car since I didn't have a Georgia License the day we bought the car, (I moved into the state a few days before the holiday weekend and didn't make it to the DMV before then.) This was very nice after dealing with other dealerships who didn't want to take us seriously since we are younger car buyers (23/24). I wish we would have come to this dealership first. If you come to this dealership, look for Blessing Iyere. You will have a great experience!

ITZAPITN

8 de jul. de 2015

Waited 3 1/2 hrs each of 2 visits to obtain vehicle. This was tiring & we were about to leave dealership & purchase elsewhere. Waiting on call-backs is another problem. Understandably, people were busy, but not too busy to make money!Please understand, this was the July 4th weekend, in all fairness.

MARKTHORBURN

8 de jul. de 2015

We worked with Insoo and he was a great salesman. He gave us a lot of information and helped us settle on buying a new Hyundai Santa Fe Sport. We are very pleased with our purchase!

JJKEMP703

8 de jul. de 2015

This is the first pleasurable car buying experience I've ever had. I was treated as if I purchased a Bentley. Everyone was courteous and friendly. Ace Antoine was an exceptional salesma and remained patient throughout my analytical decision-making. Phillip in finance was wonderful, as well.

tarcole

8 de jul. de 2015

I have purchased three vehicles from this Dealership and all three experiences were great. I went in for service and I noticed a flyer that was in the waiting area regarding the trade-in program that they have. Blessing Iyere saw me pick up and put down the flyer a couple of times and came to my aid and was very helpful. He answered all of my questions sought answers to the ones he wasn't quite sure of and he smiled the entire time (NOTHING LIKE GREAT CUSTOMER SERVICE). I feel they have a great employee in Blessing Iyere,

SABRINACHANG5296

8 de jul. de 2015

The salesperson who helped me purchase my Elantra, David Han, was super great! He took the time to make sure that I was satisfied. Would recommend this dealership.

bree629

6 de jul. de 2015

Blessing Iyere was absolutely WONDERFUL to work with! His name says everything you need to know about him, he is truly a BLESSING! I got the car I wanted and at the price I needed. He worked with me, he made me feel comfortable, and he gave me great service. I really felt like Blessing cared aout me and making sure I got a great deal. Thank you God for Blessing and thank you Hyundai for my wonderful car and your wonderful service!-Brianna T.

plmn7852

4 de jul. de 2015

Blessing was awesome to work with, really got me the car I wanted and the price I wanted too. VERY satisfied with his service. I recommend this dealership highly...

BRIDGETTESYKES

1 de jul. de 2015

Henry was awesome he was very knowledgeable of the vehicle and his customer service was great... I will definitely recommend this dealership to friends and family..

JJ

30 de jun. de 2015

I was pleasantly surprised by the quality of customer service I received. Everyone was very hospitiable and I received folllow up calls to rate my experience (not for sales pressure). I even received $300 off my purchase for completing a survey. My skeptical side was prepared for a "bait & switch" or a long day of haggling. Neither occurred. I merely stated my financial requirements and they were met within minutes. My sales associate (Ace Antoine) was phenomenal! He was patient and actually listened to my wants and concerns. Salesmen at other dealers addressed my husband as if HE made MY decisions (which infuriated me). From our initial meeting, Ace addressed me, with no pressure, and sold me the exact car I wanted. He even took time (AFTER the sale) to demonstrate all the features of my new car. Phillip Stancil in finance was awesome as well. He made sure I received the rate and price I desired. I wish all dealerships would follow their example!

PAPAS.PONTO

30 de jun. de 2015

great. i don't know what else to say in this survey except i hope our new hyundai lasts as long as our hondas did. is that enough words?

DEBBIEGAILMURPHY

29 de jun. de 2015

Everybody was friendly, energetic and the atmosphere was very upbeat. My salesperson (Ace Antonio), was on the ball. He got me the car that I wanted and it didn't take all day! I contacted him via web site on a thursday (we chatted at 2am in the morning! lol) and on Saturday I went in to meet him, a few hours later, Badaboom Badabing, I rolled out in my brand new Sante Fe!

FSTEMP

24 de jun. de 2015

Rick Case goes above and beyond in customer service, product quality and reliability! I've be a customer for 4 years and as many vehicles newly purchased. Would go anywhere else to buy or service!!

TOM.CHRISTNER

23 de jun. de 2015

I enjoy my car. It is nice and people seem to think it is the best looking hyundai they have ever seen. Very happy i bought it.

mdavidson5

14 de jun. de 2015

For the second time I brought my Hundai in for a recall and because of a previous problem I asked the service dept to verify that the part I required was in stock prior to making the appointment. They assured me they had it. Once again I arrived and was told that the part was not there. Once could be called a mistake but twice???? I will never do business with this dealer again.

Frechabar123

13 de jun. de 2015

I gave the rating of excellent because I have bought about 13 vehicles from this dealership. They have always been there when needed and helpful when IMade my last purchase of the Equus A very happy buyer

SCOTTMCQUEEN

8 de jun. de 2015

Didn't meet a guy in there that wasn't nice. i am very glad i bought my first car here. Blessing was a super nice guy. He ran down to the lot 5 times to get another vehicle to try

ROTT117

5 de jun. de 2015

I felt rushed through the whole process and I felt like they did not meet me on my wants and needs. I was called several times prior to getting the deal done but after that was done and I needed something, no one could be reached. No one returned my calls. No a good way to treat your customers.

JAY.LATSON

4 de jun. de 2015

I cannot say enough kind words about Rick Case in Duluth, maybe my telling you this is my 3rd Hyundai in (4) years from Rick Case can give you a clue. The sales team was very knowledgeable and did not pressure me at all. Ask for Hamilton and Sky they took their time with me and answered all of my questions. Ms.Tammy and the service team is like no other. I relocated here from Chicago and had my Mazda serviced with Rick Case, I was so satisfied with the service I decided early on when I was in the market for a new vehicle, Rick Case would be my ONLY choice. Make this your choice as well and tell them Jay Latson sent you.

GREGOCD73

3 de jun. de 2015

My second car from Rick Case Hyundai! I love them ! I've already recommended them to a co worker! I'm enjoying my new car!! A number 1 !

H.K.H.

20 de may. de 2015

I would highly recommend this dealership, and specifically, Richard Williams and Dale Allen. I was very pleased every step of the way. The Sales Managers were also very pleasant to work with. I was prepared for a headache and they made everything flow smoothly.

LV

12 de may. de 2015

I had issues with another Hyundai dealer.Called Rick Case and spoke with Chelsea she went to the lot verified they had the color and stock number. Then spoke with Chris he assured me they will take care of me. Bryan got involved he was the GM. I didn't know it. I brought a 2015 Sante fe from Malcolm Cunningham hyundai Horrible Experience. I returned the car and bought from Rick case Great Experience and Better rate overall it was Superfantastic. My sales per person Hamilton was awesome as well. Everyone was on the same team of customer satisfaction and you don't find this everywhere. I can't leave out Josh in finance explained everything clearly. I had the WOW experience! !!

Mrs,Anderson5

2 de may. de 2015

This is my first time buying a car I was nervous but the Rick Case of Duluth welcome me and my husband with open arms the sales reps where tthe best. I would definitely recommend family and friends to Rick Case of Duluth. They make u feel like family so I'm glad we are apart of the Rick Case circle now.....

astrallux

1 de may. de 2015

All the employees were super friendly and attentive. Very helpful and the process was so easy. I would highly recommend this dealership and Hyundai vehicles in particular, this was my second one.

elaine783

26 de abr. de 2015

I would like to say Thank you for everything, your service is excellent. This was my 3rd purchase from Rick Case and I will return. Dale and Richard are awesome. I would recommend R L to help anyone.

Paris088

14 de abr. de 2015

My car buying experience with Michele Rudolph was wonderful she was cheerful, pleasant, and just nice and i just love the way she treated me durning my experience and i would recommended her to my friends and family. She sold a car to my mother and she treated her as well as she treated she me and i think she is very nice. I have highly recommened her to everyone i knpw.

happycamper0831

14 de abr. de 2015

This was my second purchase from Rick Case. I returned because of the amazing customer service and will again. I tell all my friends what a great experience I had. Hamilton listened to my needs, noted my wants and worked hard to stay within my budget. He was funny and efficient. I walked away with more car than I expected based on my budget. Dale and Philip were fabulous and got me a great rate on a new car. I came in looking for a used car, I drove out with a brand new Elantra with all the features I was looking for in a used for less than I expected to pay for a certified preowned!

Miracle1

11 de abr. de 2015

Really worked well as a liason between us as the customer and the finical managers. I would recommend R L to help anyone! Honest salesman

Allie

8 de abr. de 2015

I would first like to thank Mr. Darrow Moore. He truly made the whole car buying experience very bearable and pleasant. His demeanor for the entirety of the sale/purchase exchange was kind, pleasant, and extremely professional. I was in terrible need of a car, and had to purchase one THAT weekend. He worked extremely hard to get the car I desired at an excellent price. It wasn't only while I was at the dealership that he worked hard either. He worked around the clock to collaborate with his staff to help me with exactly what I needed. And like I said before, I was terrified and absolutely dreading the whole process. But Darrow, and the Rick Case Hyuandi team, made me feel comfortable and at ease. ALSO, I absolutely LOVE my new Hyundai Elantra GT. It's absolutely terrific.

JCStern

22 de mar. de 2015

I made an online appointment, and was confirmed by E'Lexus DeLeon. I was met at the dealership by Joel Hamilton who gave me a great test drive. The sales manager, whose name escapes me, was good with getting my trade in looked at , and made a fair offer. Then the wait began,. I realize that it was a Saturday, and I knew some of the wait was to get the Used Car i bought cleaned and ready to go, but, seriously. I WAS THERE FOR 4 HOURS, and was paying cash. That is the reason for the 3 stars in overall experience.

Krosch

12 de mar. de 2015

We just purchased our 5th car from Rick Case Hyundai where we requested and were rewarded with our once-again 5-star salesman, Mike Green. Mike finds out what you want and gets it and then he goes beyond your expectations with excellent care and knowledge. I highly recommend Rick Case Hyundai - for both sales and service - but be sure to ask for Mike when buying - He's the best! You'll become a repeat customer too!

mimi4life

24 de feb. de 2015

a+ service. quick in and out. No fuss no muss. They treated me like family and I appreciate it very much

janetb

24 de feb. de 2015

I came in worried about my check engine light on. I was greeted the minute I pulled into the dealership by a nice gentleman named Tony Park. He not only calmed me down, but got my car in quickly and come to find out my gas cap was loose.- Boy did I feel silly, Tony never once made me feel uncomfortable and actually told me that happens all the time. I appreciate the friendly manner in which Tony took care of me and I will definately be back to Rick Case Hyundai Duluth for all my servicing needs.

n/a

24 de feb. de 2015

My Service Advisor was Lijo, he was courteous and professional. It was quick and pleasant experience.

GDAWG55

23 de feb. de 2015

HAD A GREAT SERVICE EXPERIENCE WITH MR. DAVID SANTOS. HE WAS FRIENDLY AND KNOWLEDGEABLE.

ADB

23 de feb. de 2015

Service was great & the service advisor Jiwoong Lee was very helpful!

tarita0311

23 de feb. de 2015

by far best service experience I have ever had at a dealership. Tony Park my advisor greeted me, helped me with my navigation and had me in and out in no time. highly recommend dealership

Lilian

23 de feb. de 2015

Mr. Jiwoong Lee took care my car...He is so nice and professional..as always, nice..

kjpuppy92

22 de feb. de 2015

He worked well with me and my family to find exactly what I wanted for my new car; he found a car that met all of my requirements including financially. I would definitely go back to purchase another car.

KHHamilton

16 de feb. de 2015

I came into the service dept frustrated and confused about what needed to be done to run diagnostics and do repairs on my Hyundai. Tony, as difficult as I probably was to work with, remained very calm, friendly and most of all extremely accommodating and helpful. He spoke to my husband, explained everything I didn't understand and then set up a shuttle so I could go grab lunch. After evaluating my vehicle, etc Tony came back and explained that my car needed to be kept for repairs and also let me know he set up a rental car for me. I couldn't have asked for a more patient service rep and will make certain to ask for him every time I go back in the future.

gshelbye

15 de feb. de 2015

I worked with Darrow Moore when purchasing my new Hyundai Sonata. He was very pleasant and easy to work with. I thought I would have to spend all day at the dealership but it was actually a quick process. I told him what I was looking for, he found the car, we test drove, and he explained all the bells and whistles, paperwork and we were done. The finance manager I worked with was Dale Allen. He was very personable and explained all the financing in detail. I highly recommend anyone who is buying a Hyundai to visit Rick Case.

acochran

12 de feb. de 2015

The buying experience at Rick Case Hyundai was exceptional. Daniel Kidd made me feel comfortable from the minute I met him. He listened to me to make sure I was getting exactly what I wanted. Daniel and everyone else I dealt with made the buying experience very pleasant. I will definitely recommend Rick Case anyone looking for a car.

theedwards

9 de feb. de 2015

Tammy in the service center is amazing! She not only takes care of my car but my sisters car as well and she makes sure the job is done correctly. I have never been to a dealership and received this type of service from the service department. Excellent experience with Tammy, ALWAYS!

LWoods

9 de feb. de 2015

These guys are great, they were very patient with me seeing that I couldn't get my mom out of my ear. They took time to work with me and gave me what I was looking for. Thanks guys

Huyndai Accent

3 de feb. de 2015

I understand that he might have to go over the same documents over and over again everyday with each customer, but I expect that we still get a explaination what each document is about. He went through very quickly with our paperwork. I supposed it took less than 5 mintues, and we were out of that door. Overall, it was not a good experience. Hopes he will do a better job on the customer.

Colin

2 de feb. de 2015

Mr. Park was able to get the job done for me quickly, efficiently, and with a great attitude. I had a limited amount of time to work with and I walked in, told him what I wanted, and 2 hours later I was out the door. I hope my next vehicle purchase is with him and easy like the first.Thank you very much!!

Antonio

2 de feb. de 2015

I got a great deal at Rick Case Hyundai! They were very nice, straight to the point. I bought a new Elantra and Kwang was very helpful. He and Chris helped me on getting an amazing price on my lease, much better than any offers I got in other places for exactly the same price!! Don't even waste your time (like I did) going to the other Hyundai dealerships - if you are looking for the best deal - go there!! Friendly place and the best deal around!

rickdoyle

26 de ene. de 2015

A recent accident that totaled my car left me in the position that I twas not looking forward to. That is going to the car dealership and going back and forth witht the used car salesman.Well to my surprise.my experience at Rick Case with RL Williams was far from that. my wife and I were both pleasantly surprised by the relaxed manner for which we were approach. RL really listened to our needs and narrowed down our selection to the right amount of vehicles. His non pushy approach was really appreciated. his knowledge of the product lines and the way he explained the overall process was welcomed. Thank you form his approach and for having such a valued associate.I have already advised several of my friends about the value at Rick Case and more importantly the attentiveness of the sales staff.My overall experience from GM CeDaniel to RL, to Phillip in Finance and Tammy is Service has influenced my decision to complete this survey. Well done team!!RD

Blossom

24 de ene. de 2015

I don't usually like car dealerships because it usually takes hours and hours but this time I had a different experience. Darrow Moore was very nice, professional, timely. It truly was a great experience purchasing a car from Hyundai. Overall, everyone that I encounted was great.

Dixit

23 de ene. de 2015

Its a strong statement when someone or even I say that I had the best experience ever at a service department. Let me sum it up. I took my 2009 Hyundai Genesis into the service department to have a brake pedal issue where it goes to the floor before it engages. The car is out of warranty by 13months and only had 32k miles. They found the problem to be an ABS pump, new the part costs $5000+, remanufactured the cost is less but still repairs were over $2000. I initially did not want to do the repairs as I didn't want to sink that much into a car that wasn't worth more than $15k to me, I was going to consider just trading it in for something else. So I declined the repairs and went home. Less than 1hr later, Tammy (service manager) called me to tell me that my Service Advisor Lijo talked to her about how the ABS pump was bad, and how its unsafe to drive and I declined the repairs due to cost. Tammy then explained to me they called Hyundai USA and managed to get the entire repair done at NO COST to me. They were so concerned with my safety that they asked me to return the car immediately to the dealership and put me in a loaner until the repairs are done. Now tell me that isn't service? Tell me that isn't concern for someone's safety and tell me that isn't going above and beyond? That is truly why this was the best experience Ive had ever at a Service Department. Thank you Lijo Kurian and Tammy Baker!

L.M.

22 de ene. de 2015

Mr. Jiwoong Lee is the best "Service Advisor" you will ever meet. Friendly, kind, caring, nice, patient and just overall a wonder person. Rice Case Hyundai is lucky to have him!!! He doesn't just care about your care, but he cares about "you" as a person. Thanks for making me smile:)L.M.

Iain

22 de ene. de 2015

The person handled my service made me aware of a free recall instantly and told me it would be taken care of. He also saved me money on my visit and went out of his way to get me a refund on my last visit. All the while he had a smile on his face and seemed happy to be there and happy to help. Will definitely be returning for all my future services.

Daniel M.

22 de ene. de 2015

Tammy Baker is "THE GREATEST SERVICE MANAGER OUT THERE". I have to give an ENORMOUS SHOUT OUT to her! Every time I go there for service on my vehicle, she makes a customer's experience feel like an awesome friendship in the making. I can easily see this happening with any customer that comes into contact with her! Thank you Tammy!!!

mpark

22 de ene. de 2015

I've taken all my cars to this dealership and i'm amazed every time with the quality of work they have done without any delays.

Jay

22 de ene. de 2015

I visit for my first time engine oil change for my Santa Fe. High quality work and he make sure you're properly taken care of. I will return to this dealer. Best service experience

Sheila

21 de ene. de 2015

I have to start this review with a huge THANK YOU and BRAVO !!! to the service department at Rick Case Hyundai of Duluth. I was one of those truly reluctant chic's to take my car to " the dealership".......it all started when I was 6 months pregnant, I pull into my school parking lot to greet my lovely students for the day and my vehicle will not go into park...ugh , not exactly what I was ready for ..after calling and yelling at my hubby like it was his fault ( sorry babe ) , he calms me and tells me to drive to the dealership near our house. I head over to Rick Case and drive in the service bay , I am immediately greeted by Tammy and instantly feel like I had just pulled into my sister's garage she was so sweet and kind to me at my time of despair. Tammy hears my plight and immediately takes over the situation ( not my sister's normal older sisterly ways.....sorry Gail ) she helps me out , gets my 2 year old and walks us in to the waiting area. I am asked while I'm waiting if I need anything to drink, eat, if I need cartoons on for my son etc... I am immediately relaxing and breathing a sigh of relief. As I sit and wait I am nervous that all this special care will $$ cost me in the end...ugh... when the service team was completed I was more than happy !!! The cost did not break the bank at all and the most important part was I NEVER FELT like they were taking advantage of me or just trying to get more money out of me. I can honestly say I will never ever go anywhere else !!! I am sold on Rick Case Hyundai !!!!! For all those " don't go to the dealer people "..........Your missing out Rick Case Hyundai in new age terms is AMAZEBALLS !!!!!!

ad0805

21 de ene. de 2015

Tammy always takes the time to help me, and get my car taken care of quickly. Going to a dealership can be intimidating, but I never feel that way at Rick Case.

Travis

21 de ene. de 2015

I had some work done at Rick Case and had a few minor issues after service that needed to be taken care of. Jiwoong helped me out with those issues in a timely and efficient effort. Thanks Jiwoong!

Juls1885

21 de ene. de 2015

This was my first visit to Rick case hyundai as I just moved to the area. I didn't have an appointment but it didn't matter. Tammy greeted me in the service drive and got me taken care of right away. They made me feel like a long term customer that had been going there for years. Tammy was very knowledgeable and personable and from this point forward will be the only person to take care of my vehicle. I will be in the market for a new hyundai in the next few months and because of Tammy and her friendly staff I wouldn't consider buying from anywhere else. Thank you so much for the great experience!

kwilliamsinc

21 de ene. de 2015

I've purchased six new vehicles ranging from an Elantra to the Genesis Coupe. Each experience was hassle free. Each deal was in my best interest and I've always felt like I was treated with respect each time. When you come to Rick Case you don't get haggled by a hungry salesman, but informed on making a wise car purchasing decision from a friend. When it comes to service, the service team is top notch! They get you in and out very quickly. Don't want to sit and wait? No problem, they have a shuttle to take you to the nearby mall or to get a bite to eat while your vehicle is getting serviced. Two thumbs up! Maybe two toes up too!

Mark

20 de ene. de 2015

This was my first time shopping for a new car. The other dealerships I had visited that day were very pushy in their attempts to make a sale, which ultimately was a deciding factor for me to go elsewhere. This dealership was very easy going and pressure free. My salesperson was very accommodating and explained all the features, pros, and cons of each model that I looked at. There was a small hiccup in signing over my title, but Iba and the dealership manager were able to resolve it quickly. Thank you, I really enjoy my 2015 Sonata!

PFH11

20 de ene. de 2015

Unfortunately I have had a very bad experience with Rick Case Hyundai. I purchased a certified Ford Fusion from them almost two months ago and so far it has been a nightmare. When purchasing the vehicle Richard and then general manager Jay Scott agreed that they would replace a tire on the vehicle due to tread. I signed a form that said they owe me a new tire and there was never an expiration date discussed. After spending several hundred dollars to fix the AC and passenger panel I decided to visit them about replacing the tire. In what was my worst customer experience I can remember, Casey condescendingly tried to explain that the tire agreement was no longer valid because the previous manager never signed the form and it had been 30 days. I asked if it was my responsibility for the manager to sign the form to which Casey said "no, but that manager isn't here anymore so I wish I could help you." I don't understand how they can stiff me over a $100-150 tire when they agreed to it and I spent 16k on the car less than two months ago (not to mention the cars current failures). When I was leaving Casey also shoved his business card in my face. How mature is that?! I wish this could've been a good review, but so far it has been a terrible experience and I dont hope to go back.

Asom

14 de ene. de 2015

We had a very good experience at Rick Case Hyundai in Duluth. We worked with sales associate Rahsaan Huger. Rahsaan was extremely patient, friendly and responsible. At no point did we feel pressured or hurried. He continued to make certain that all of our questions were answered and our needs were met through each step of the process. Even after the sale was completed, he continued to make certain that we were comfortable and informed during all steps of the process until we were out the door with our perfectly detailed new car. During the process we found that Daniel Kidd was an additional friendly and helpful sales person. It is refreshing to see that the Rick Case Hyundai employees work to support each other and not to win sales or outdo each other. Daniel was quick to offer to check on car availability and to bring cars from the lot to the sales center for us to see so that our sales associate Rahsaan could have uninterrupted time with us to answer questions and help us better understand car options, etc. We also had the pleasure of meeting and talking to General Manager CeDaniel Sumpter. He took a considerable amount of time to talk to us and to ensure that our needs were met and our questions were answered. We will continue to return to this dealership for service on our new car and for any future car purchases.

Kenna

9 de ene. de 2015

I had a very good buying experience with the team from Rick Case Hyundai. Everyone I encountered was polite and helpful, and they were even very nice to my little boys that I had with me the majority of the time. I was there to see a specific car I'd seen online, and it was just as advertised. Darrow was very personable and professional, and he never employed any high-pressure, sales tactics. They gave us a very fair price on the car and a generous valuation on our trade, so we ended up with the car we wanted at a great price. Overall, it was a very pleasant experience and I would definitely do business with them, again.

whiwo

4 de ene. de 2015

Mike was just simply AWESOME! Friendly, Courteous, Proactive, Knowledgable and Attentive. I would definitely recommend anyone looking to buy a car to seek him out.My background is in Customer Service and Sales Managment, and he would get top scores in my overall evaluation and assessment if I was his manager.

TheMsHuntress

1 de ene. de 2015

It was an awesome experience working with Darrow and all the employees at the dealership. This is my 1st Hyundai and I had an awesome experience.

Satisfied Customer

31 de dic. de 2014

We have previously purchased 3 new cars with Mike Green's assistance, and the 4th was equally as enjoyable. Mike's enthusiasm for servicing clients is a pleasure, and he makes the process very relaxed and enjoyable, Thank you Rick Case for employing excellent service-minded employees! That's what keeps us coming back! God Bless. Sandy Kimbrough

Chamolibre

30 de dic. de 2014

Great service and staff, I moved out state, will miss the great service provided at this dealership. Thank you for such great experiences. Best regards!

Pam and Richard H.

29 de dic. de 2014

We found the car that we wanted online, called the dealership, and made an appointment with Michael Green. Mike greeted us promptly when we got to the lot and we test drove two cars. Mike was very helpful and listened to our needs. We chose the car we wanted and began the negotiations. We reached an agreement and closed the deal, getting the price and the car that we wanted. Thanks to Mike and the staff at Rick Case for their help.

BulldogHyundaiDuluth

22 de dic. de 2014

It all started when we got this video on my cell phone from a lady sales manager named Criss at the dealership. None of the other dealers gave us information about if the car was actually there, but she did. She sent me a video to show me the car and told me the other managers Lee or Casey would be there to help us, too. We knew what our Sonata looked like before even showed up! We decided to get a new Sonata instead of a used Sonata because of the 20 year warranty that Rick Case offers. We are very happy and cannot say enough! Miss Castle promised 3 things: great pricing, a good cup of coffee and excellent customer service from everyone. She was right. Everyone is very nice in person not just nice on the video. We will refer our friends and family to Rick Case Hyundai. Thank you!

Jersey G.

20 de dic. de 2014

Excellent service! I went to Rick Case Hyundai in Duluth after finding a great deal online. Michael Green was terrific and very knowledgeable. Great experience and I will definitely recommend my family and friends to purchase from Rick Case Hyundai!

Connie

6 de dic. de 2014

Richard Williams spent a good deal of time while I checked out the car for me. He did the test drive, answered all my questions, found the color, and then went thru the financing with me, from beginning to the end. This is the fifth Hyundai I have bought over the years, and will definitely go back to this location, and Richard, for the next one.

dinaemer

4 de dic. de 2014

Great experience and would definitely recommend buying from them. No BS just great customer service. Went in looking at a used car and left with a brand new 2015 Elantra for my son. I explained our situation to them and they could have easily sold him the used car we were looking at but instead they took the time to listen and put him in a new car for the payments he wanted and he is extremely happy. Darrow Moore was our salesman and he was great.

pami

4 de dic. de 2014

I purchased a 2013 Hyundai Genesis and Mike Green was my salesperson. Mike was very knowledgeable about the vehicle, and he made me feel very comfortable about the vehicle, and did not apply too much sales pressure. Once the deal was made, Mike paired my cell phone to the vehicle and he helped transfer a lot of items from the old car to the new car. I will definitely recommend Mike Green if any of my friends are in the market for a new or used vehicle.

Tonya Mitchell

30 de nov. de 2014

I was surprised how easy my trade-in experience was with Mike at Rick Case. Mike answered all of my questions without pressuring me and seemed genuinely interested in making sure I had a great car buying experience. Coming in late on a Friday evening, I did not think I would leave happy, but I was more than satisfied with both my new Elantra coupe and the trade in value of my old car.

guz2591

30 de nov. de 2014

Excellent,Customer service. I went and visited Rick Case Hyundai on a Late Sunday Evening towards closing time and was greeted by Sherise Mobley. I found the 2015 Elantra, I wanted..I want to Thank Sherise Mobley, and Mr. Phillip Stancil Finance dept. For processing my paper work after closing time. Outstanding!!! Happy Customer.Thank You..Jose GuzmanUSMC Retired.

vinnyboo2866

29 de nov. de 2014

My second lease from Mike Greene.this young men is awesome, he is trustworthy.after I purchase my first Hyundai in 2013 mike still check up with me every once in awhile to see if everything is good. Mike doesn't pressure you to buy or lease,he will find u the best deal.thanks mike!!!!

rebecca7773

29 de nov. de 2014

Many dealerships say anything to try to sell a car and could care less if your really happy. Ryan Dunson Is a very caring person who did everything he could for me. Things didnt go perfect at first but I must say that in the end I feel Mr. Scott Jordan made sure that I was absolutely hands down completely taken care of. That is not a statement that can be made everyday. Scott will make it right. I will recommend this dealership to everyone.

Carrie4995

29 de nov. de 2014

We bought a car from Sherise a few weeks ago. She was great to work with and followed up within days of our purchase to make sure everything was OK, and to answer any additional questions we had. Overall, we've been very happy with our new Santa Fe Sport. In fact, it's our second Hyundai purchase - we've been very pleased with Hyundai.

MacScot

29 de nov. de 2014

A friendly, professional experience start to finish. Sherise worked hard to find the car with all the features I wanted, without 'up selling' or pressuring me to make a decision before I was ready.

tricia.carson.96

29 de nov. de 2014

Mike Green really made our buying experience enjoyable. He made sure I knew all the controls of my car and set up my Bluetooth for me before I left. He explained what was going on at each step which I especially appreciated. He was personable and friendly yet totally professional. Though I usually keep my cars for years, if I need to buy another anytime soon, I'll come see Mike!

wendy.gossin

28 de nov. de 2014

Mike Green was very helpful and did a great job! He made the whole experience enjoyable. I have recommended Mike to several friends. We got a great trade in allowance for our 2013 Sonata. Thanks Mike and Rick Case Hyundai.

RICHARD912

24 de nov. de 2014

He was so good. very courteous with me and release on my mind eventhough I got very upset from previous experience with former EQUUS. Still I expect to be excite with new EQUUS.

natanthecar

23 de nov. de 2014

Mike was extremely helpful and very accommodating. I traded my 2012 Veloster in for a 2015 Veloster Turbo. We worked on a great trade in price and even put some great discounts on the car. I love the staff here and will keep coming back.

dragomirovad

22 de nov. de 2014

This is my second purchase from Rick Case Hyundai in Duluth. My 2004 Hyundai Accent was loyal for 11 years and it was time for an upgrade. Mike Green was the first person to greet me at the door; he provided me with plenty of options, from brand new cars to pre-owned. Mike was patient and accommodating on the day of the purchase, and ever since. He, also, did follow up with me on my new car the very next day. He went above and beyond to provide great customer service and experience. I would highly recommend Mike and the entire team of Rick Case Hyundai to any of my friends who are considering the purchase of a new car. Thank you guys for everything you have done so far for me!

Dinora Mejia

22 de nov. de 2014

Out salesman got us a good deal and really worked with us. It took a longer then expected but out salesman did the best job he could. Made us feel welcomed Thank you

brandon.tackett.71

22 de nov. de 2014

It was amazing, Sherise did a great job. The car buying experience was just so great that I can't hardly contain myself. Everyday when I wake up and look at my brand new Hyundai Elantra, I cry a little because I am just so happy. Thank you.

Bernard Castro

22 de nov. de 2014

Great experience with Mike Green..He was good and accommodating..Would recommend him to friends who are thinking of buying Hyundai..Thank you Mike & Hyundai Rick Case..Keep it up..

a1broker

17 de nov. de 2014

Purchased an Accent on 11/16/14...most enjoyable car buying experience I ever had! Courteous, professional, personable, friendly service with no issues...enjoyed it!

famousamos71

17 de nov. de 2014

Kwang Park was very friendly, kind and helpful. My experience at this dealership with him was a very positive one. Enjoyed working with him in getting the 2012 Sonata that I wanted. Thank you very much!

Paul

13 de nov. de 2014

I purchased a 2012 Hyundai Veloster from Rick Case and my experience is far beyond expectation. Ryshawn was the first person I communicated with, and he filled me in with important information that greatly influenced my decision to buy the vehicle. Rick Case offer a 10 year 100k warranty on their use vehicle. Usually this only pertains to the first owner, but Rick Case back their vehicle with this great offer. Ryshawn filled me in this, as I saw the same vehicle at different dealership, Not only do they offer this warranty, they were a lot cheaper. R.L. has made the transition extremely smooth. Phillip wa the F&I manager that wrapped up the deal for me.I was in and out no time. I only wish I lived closer to take advantage of their service department, as I would like to visit these two at the same time as I felt like I'm aide some new friends through this transition, Ask for Ryshawn and R.L.!!!

paul.cho.35

12 de nov. de 2014

I purchased a 2012 Hyundai Veloster from Rick Case and my experience is far beyond expectation. Ryshawn was the first person I communicated with, and he filled me in with important information that greatly influenced my decision to buy the vehicle. Rick Case offer a 10 year 100k warranty on their use vehicle. Usually this only pertains to the first owner, but Rick Case back their vehicle with this great offer. Ryshawn filled me in this, as I saw the same vehicle at different dealership, Not only do they offer this warranty, they were a lot cheaper. R.L. has made the transition extremely smooth. Phillip wa the F&I manager that wrapped up the deal for me.I was in and out no time. I only wish I lived closer to take advantage of their service department, as I would like to visit these two at the same time as I felt like I'm aide some new friends through this transition, Ask for Ryshawn and R.L.!!!

Kashawnper

29 de oct. de 2014

I had a great time test driving a car with him. He is super knowledgeable and knows when someone needs help with doing anything. He is super caring and did an amazing job with explaining everything to me about pricing.

NICEDEAL

27 de oct. de 2014

SALESMAN "DANIEL KIDD" WAS COURTEOUS ALL THE TIME AND TRIED TO HELP ME IN THE WHOLE PROCESS SO SINCERELY...NUMBER 1 SALESMAN IN RICK CASE HYUNDAI DULUTH."KEN HINGER' AND "LEE FEIDEN" AND "JOSE' WERE ALSO SO HELPFUL.SALES CONSULTANT "DANIEL KIDD'" WAS SO COURTEOUS AND ATTENTIVE ALL THE TIME IN THE ENTIRE PROCESS OF THE DEAL.HE MUST BE SO VALUABLE ASSET AT RICK CASE HYUNDAI DULUTH!HE HAD EQUIPPED WITH SO GOOD POTENTIAL QUALITIES WHICH ARE NECESSITIES OF SUCCESSFUL SALES CONSULTANT.HE WAS SO EXCEPTIONAL SALES CONSULTANT.HE SHOULD BE CONSIDERED AS EPITOME OF "BEST SALES CONSULTANT"

DULUTHGA

23 de oct. de 2014

Today I went to this dealer to try to get a price of an SUV for a 36 month lease. A salesman greeted me and of course he had to go see a manager to get the price. My English is good, however I asked if anyone spoke Spanish, no one there did. I gave them more than enough information to put a deal together but they chose to wait for an appointment Wednesday with my husband, and refused to give me a price today. I felt they were treating me as a second class citizen, even though I am a full citizen, own my own business here, and I was ready to make a deal. I will not go back to this dealer because of the way I was treated. I NOT RECOMEMENDED this dealer if you look diferent than the people work there!!!

Michelle 21

21 de oct. de 2014

This was one of my most pleasurable large purchase in along time, the sales person was very careful in listening to the wants and provided top service, I think it was just a wonderful experience because its hard to find good customer service these days everyone is in a rush these days not realizing we all work hard for our money and need too take time to listen to the customer. Thank you

K.Chance

19 de oct. de 2014

Mike was very informative, friendly, and professional! At no point did I feel any pressure from him to buy as has been my experience with almost every other dealership I've ever dealt with, which is a major contributing factor to the purchase of my 2014 Hyundai Tuscon. Dale in the the finance department was friendly and professional as well. This is the first car I've purchased in quite a while and Mike and Dale left me feeling like I was in good hands and not just a number. I feel comfortable saying that I will be doing further business with Rick Case Hyundai in the future and not just for vehicle maintenance. I will also be sure to recommend them to any of my friends looking for a new car.

mona.whiteside.1

18 de oct. de 2014

The staff was very pleasant, Henry was very knowledgeable about the car we chose. He answered all questions to our satisfaction. If the service department is as good I would say we couldn't be happier with a car purchase.

2967001

27 de sep. de 2014

Marty was my nightmare when I bought a used Equus..Marty would call and tell me my car is ready for delivery. One time I went to pick up the car and found out the car had not even been in for reconditioning service. I was told to drive back to Suwanee and return in 2 hours to pick up the car as it would be ready. I go to pick up the car and was told to go to a gas station and put some gas in the tank. I thought you said the car was ready.???????? This is my second car purchased at Rick Case Hyundai in Duluth and it will be my last. Hurry, Your Car Is Ready!!! Put down your coffee cup Marty and do your job so as to get your cars READY when promised.

mcalbin

17 de sep. de 2014

I bought a 2013 Altima from this dealership, great car, great price. Hamilton was helpful as much as he could. Once the paperwork was signed and went to pick up my car, It had $15 dollars of gas in it, when i test drove it, it was on E. Once he handed me my key, there was only one. When I asked about the spare, he responded with contacting the previous owner a couple times and thats it. So now I'm stuck with one key, and $15 dollars in gas. Hamilton was ok, dealer policy sucks. Will not return for further business or refer.

Chrissy

16 de sep. de 2014

I exchanged my 2001 Hyundai Sonata with Mr. William Wright using Rick Case Hyundai's Vehicle Exchange Program. He introduced my boyfriend and I to the entire staff, who were extremely polite and helpful. Mr. Wright stayed within our budget, making sure that we only browsed cars within an affordable price range. Both he and Mr. Jose Piscoya, our finance manager, worked very hard to make our budget possible. Mr. Wright was informative of the Exchange Program and also very reassuring of my purchase . Overall, I had an enjoyable experience and am extremely grateful. I will be recommending Rick Case Hyundai to anyone I know that wants to purchase a car. My boyfriend and I love our 2013 Elantra and look forward to any future ventures with Rick Case Hyundai.

ChrissyPapacsi

16 de sep. de 2014

I exchanged my 2001 Hyundai Sonata with Mr. William Wright using Rick Case Hyundai's Vehicle Exchange Program. He introduced my boyfriend and I to the entire staff, who were extremely polite and helpful. Mr. Wright stayed within our budget, making sure that we only browsed cars within an affordable price range. Both he and Mr. Jose Piscoya, our finance manager, worked very hard to make our budget possible. Mr. Wright was informative of the Exchange Program and also very reassuring of my purchase . Overall, I had an enjoyable experience and am extremely grateful. I will be recommending Rick Case Hyundai to anyone I know that wants to purchase a car. My boyfriend and I love our 2013 Elantra and look forward to any future ventures with Rick Case Hyundai.

Af1478

15 de sep. de 2014

This is my first time writing an online review, and I was moved to do this after my experience with Mr. Emmanuel Kubandi, a Sales-Professional at Rick Case Hyundai in Duluth. I spent quite a few weeks searching for my new vehicle and spoke to him several times, on some options. He was extremely patient with me, while I test-drove vehicles alone and with my family. I'd visited other dealerships, but just didn't feel right about them. Mr. Kubandi is a real treasure to Rick Case, and I am very happy he was there to assist me.

LOVEMYSANTAFESPORT

12 de sep. de 2014

I love my SantaFe Sport. Mr. Richard Williams and Mr. William Wright were very professional, courteous, friendly and knowledgable salesmen. My demonstration experience was top notched!! Richard William and William Wright are Outstanding Salesmen of the Year! I would definitely recommend my salesmen and Rick Case Dealership. THANK YOU SO VERY MUCH!!

kshim7

12 de sep. de 2014

My first experience with Hyundai Dealer and Mr Park, Sales Rep and Jose the Finance Manager was excellent. He helped me find the right car for budget , Yet Elantra coupe was very nice car for the money. I love it so far and I will remember the good memory of your dealership and I will certainly recommends to people I know.Thank you so much!!

SFSport2014

12 de sep. de 2014

It was approximately 4 weeks ago, I was greeted by two very friendly salesmen, Mr. Richard L. Williams and Mr. William Wright. Both salesmen were very professional and knowledgeable about the SUV I at was eyeing. As I was checking out the 2014 SantaFe Sport, they explained the SUV's handling, functions, and packages. Before leaving the dealership lot, these two salesmen had given me a lot information to make an informed decision. My experience of shopping for my first car alone was top of the line, thanks to Mr. Williams and Mr. Wright. I can truly say that there was no truth to all the negative talk I heard about how salesmen treat females looking to purchase a car. I was not ready to make a decision that day, because I wanted to pray about this major purchase. They understood and was not pushy, so I left with the confidence of knowing I would return to make my purchase from Mr. Richard Williams and/or Mr. William Wright. THANKS SO VERY MUCH, I LOVE MY "RED" SANTA FE SPORT.

jane09

10 de sep. de 2014

I never write review's but I have to say out loud to the internet community that I welcome the FRESH CHANGE OF SALES PERSON IN THE ATLANTA AREA. I have been in the market for six months with being a Honda customer for over 10 years. I had been in the market longer than I wanted not by choice but by the tactics that most sales people in the Atlanta market conduct business. I ran into many sales people only looking to make profit not a long time business relationship or a "friend". I'm 34 and will be looking to purchase as well as spread the news about my next car for years to come.Now to my point..... I stopped by Rick Case Hyundai in Duluth ga on a Saturday morning and from the looks at it they we're very busy. I kind of made my way in and started looking around understanding that people we're busy I happened to be standing next to a lady who was buying a car from a salesman who she felt like treated her so well. I seen that they we're almost complete and afterwards I asked the gentlemen if he could help me. He let me know he could and that he needed to get me a water first due to how hot it was. (on a side note it would be nice for the owner to allow those guys to wear short sleeves to hot and most looked very uncomfortable). When he returned back he said he was not sure but he repeated his name to me and I let him know he did. The reason I am making a point to speak on that small part is because it was just the small beginning of the great concern as well as great service he provided. I let him know I was in the market for a 4 door sedan min options and a great price., the basic stuff I have been saying for the past 6 months. Here is where the Great Change comes in. Only Joe asked me question's in regards of details Only Joe asked me to take a detail test drive to really feel how the car run's Only Joe cared about the right car for me not a different color or option level Only Joe spoke to me and not at me Only Joe called me by my name more than once some guys didn't remember my name Only Joe looked me in my eye's when speaking to me. He was honest as well as very easy to speak with. You can tell he acts the same out of work as well in work. Joe let me know he was from south philly and if that is how they conduct sales then the Atlanta market needs to take some pointers. After I purchased my new Sonata he followed up with me everyday for at least one week. I finally had to let him know I was fine and for him not to be so concerned. Rick Case has did a fine job in hiring a Great person as well as salesman. Thank you Joe Harmer for your service and I will continue shopping with you as well as sending ALLLLLLLLLL of MY FAMILY AND FRIENDS.It feels good to be friends with my salesman and not scared of being taking advantage of.

Samwill

7 de sep. de 2014

I have been working with Darrow for a couple of weeks to get into a vehicle. I knew I had some credit challenges and it would be hard. However after a couple of weeks of trying to get my down payment money together. I came and purchased a like new Hyundai Sonata. Just wanted to thank Darrow and the managers at Rick Case for a great experience.

Chris Hundley

6 de sep. de 2014

Darrow was great, professional and prompt. I felted welcomed and not pressured! The process was smooth and I would highly recommend Darrow and the team!

nolanshaw1313

1 de sep. de 2014

Alex and I communicated through email for several days, before I went to the dealership. He let me know exactly what I needed for proof of income, and all the paper work needed before I showed up. I know he at least saved me an hour or so, just by being prepared, Thanks Alex Keep up the good work!!Nolan Shaw

bmasdon

1 de sep. de 2014

Richard was very courteous and patient, explaining all my questions and treating my wife and I very well. I would not hesitate to purchase another vehicle through Richard and Rick Case Hyundai.Thanks again for the making the experience as painless as possible.

majesticsun

29 de ago. de 2014

This is my second Hyundai Santa Fe - Richard Williams made the whole process easy and enjoyable! Would highly recommend not only this car, and dealer, but would expecially recommend the salesman!

MRowe

25 de ago. de 2014

Thank you for allowing Mr. Joe Harmer to be my sales representative. He was knowledgeable, personable and professional. When he found out I was unhappy with the 2014 Tuscon, he told me about the 2013 Kia Sorento that was on the lot. I fell in love with it as soon as I saw the pictures online. He called me that morning, I was driving out with my nearly new 2013 Kia Sorento. I am so pleased with the service Mr. Harmer provided. I will definitely tell others of my experience. Thank you so much.

M ROWE

25 de ago. de 2014

Thank you for allowing Mr. Joe Harmer to be my sales representative. He was knowledgeable, personable and professional. When he found out I was unhappy with the 2014 Tuscon, he told me about the 2013 Kia Sorento that was on the lot. I fell in love with as soon as I saw the pictures online. He called me that morning, I was driving out with my nearly new 2013 Kia Sorento. I am so pleased with the service Mr. Harmer provided. I will definitely tell others of my experience. Thank you so much.

rtstone

20 de ago. de 2014

My wife took her Hyundai Genesis 4.6 in for maintenance services. One service requested was a transmission service. She got the car back and the transmission jerked and at times slipped. The service was not performed correctly. They did it again and all is ok now. However, I noticed on the paid invoice that no transmission filter was listed, which means that the new transmission fluid is installed with an old dirty filter. I called the service manager and was told that the Genesis 4.6 has no filter. That is absolutely wrong. The parts department has it listed. The filter for the Genesis 4.6 V8 is made in the plastic transmission pan/filter and should have been changed. The complete pan/filter should be replaced along with pan seals and "O" rings. More extensive training is needed for the proper maintenance of the Hyundai Genesis and Equus.

mike

19 de ago. de 2014

sarah and tammy in services are extremely will do unauthorized services stay away from them

janet.a.diaz

19 de ago. de 2014

Alex Calderon was a great person to work with as Darrow Moore. Awesome people, they always try to help me with everything. Alex really took his time to work with me and they did a great job with paper work and financial plan. Thank you very much and I definitely would do business with you again.

mikearif

19 de ago. de 2014

took my 2011 hyundai for a minor oil leak and was told that they would call me back i came back the next day cause i didnt receive any calls and found out that car was ready ,when i went inside to do the paper work found out that Sarah Morgenstern decided to do work on my car with out any permission when i asked why she replied that it was necessary (battery replacement) and was rude while saying that i asked her that can you returm it and charge it cause my battery is fine she started yelling which was embarrassing so i decided to pay and leftnever going back to this dealership

Mukasa

18 de ago. de 2014

NO honestly.. it was really effortless, I actually enjoyed it - I was given as many options and scenarios with absolutely no pressure. I have no complaints. Thank you again Louis and Rick Case - DULUTH

scarypup

18 de ago. de 2014

Initially met with Marty Aldeman who claimed there were no cars in my price range and seemed to want to steer to higher priced vehicles (although we identified at least three already on the website). After he fumbled on his computer for several minutes pretending to find nothing, we told him we were going to see what was on the lot. A friend was with us that had a recent knee injury and told us to go ahead of him so we could look. When Marty arrived outside, he was agitated that he could not immediately find us and became curt with my friend. We met Preston from IT and requested a new sales associate. Joe Harmer approached us and was initially pleasant. He stated my credit was good, then recanted when we challenged him on the exorbitant 15% APR. When I reminded him that he specifically said my credit was good, he became combative and blurted out "You have collections and I think you know what I'm talking about". Contrarily, I was completely unaware of any collections to and asked to see the credit report. Now visibly agitated, he returned with the report, pointing out and misquoting various sections. I told him I wanted to follow up with Equifax to investigate and dispute the one charge that seemed to be erroneously showing up in collections from 2011. Eager to make a sale rather than allow me to address concerns, he persistently challenged me, asking if I was displeased because he could not meet my exact terms. Again, I stated that I wanted to investigate the collection item before agreeing to an inflated APR. Logically, resolving this would entitle me to better savings? Joe became irate and exclaimed "let me walk you to the door". Before we had even reached the door he repeated "have a good day" several times, looming over my friend with the knee injury (who was walking with a cane) as he tried to make his way out the door. We were all in disbelief and at this point and I was furious. I repeated back to him "have a nice day". Seeing we were not taunted, he stormed back in the building like a pouty child. Sales Manager, Casey Lloyd, pursued us outside and apologized (which I am certain is part of their regular routine). Casey explained the credit report but after two negative experiences, I had no interest in negotiating. I am still genuinely baffled as to why Joe became so defensive because I wanted to contest an item on my credit report. I felt as though he stigmatized me when I told him I really wanted a Ford F150 but that it was not in my price range. He said I must want it to "fish and hunt" and reminded us several times thereafter how things were much different in his hometown of Philly. I am an artist and a writer and actually do not fish or hunt.The following day, I went to Carriage Nissan in Gainsville where James Westbrooks and Anthony Hernandez offered me a newer car in a comparable price range with half the interest rate. This solidified my belief that Rick Case is a disreputable dealership, only interested in maximizing commission.

temp2000

17 de ago. de 2014

I bought a car a couple of weeks ago and I keep forgetting to leave a review. I knew which car I wanted to buy, and I knew it was a great deal already going in. Iba Ndiaye was very helpful and put me at ease with the car buying experience. I never felt that I was dealing with a "used car salesman" like at some other dealerships. In fact, I felt pampered and well taken care of!I love my gently used car and I would go back and deal with them again if they had a car that I wanted. I thought everyone was fair and personable.

dmrtn17

8 de ago. de 2014

I cannot say enough about Joe Harmer's professionalism and charismatic manner when it comes to customer service. While Joe and Ken Hinger, under dire circumstances, were able to fulfill all that I had on my wish list. On 8/7/14, I pulled off the lot in a 2011 Sonata Limited that was fully loaded. I am extremely grateful and will send others that I know or who I'll come in contact with directly to Rick Case in Duluth, GA. Thank you, thank you, thank you!!God Bless!Deborah Carter Martin

mintaz16

2 de ago. de 2014

Last Weekend i got Letter in my mail saying i am the chosen customer for their Xchange program, i saw it and ignore it thinking its just marketing strategy to bring people in to the showroom, But when i received a call from Rick case asking for the letter and asking me to what i am driving and was interested in my 2014 Kia Sorento. Which i have it almost a year with 12000 miles on it. I told the lady that if i trade this i will be upside on my Loan, but the lady said we are giving so many incentive that we might cover all the negative equity on the car and you will be driving a new hyundai sonata in no time. So she made me think to check out the program, which i did on saturday, i ask my friend along with to witness it as my previous experience wasn't that good too. I went at 2:00 and found out that there is no special activity is arranged. After showing the letter and telling them about the call i received for the program. I wasn't took seriously and push me to the side with a sales person like regular deal. I told the whole story to the sales person for the upside down on my loan if i try to do this, but he ignored everything and trying to sell me a car with the same payment on the smaller car with the same amount of loan time, and when i start giving him reason that why should i buy new car when my payments are not lowering and why to move from Suv to smaller car, he got irritated and started trying to educate me on loan calculation, on which my friend intervened saying it doesn't make sense to have a deal like this & ask sales guy that you are not trying to sell him a car, So the salesmen said yes(means he is not trying to sell) & was giving me the impression while being very irate that we wasted his precious time. So i learned my lesson to not to go Rick case Huyndai never in my life, and will ignore their calls and letters.

greggm1

27 de jul. de 2014

Stopped by several dealers in the greater Atlanta area yesterday looking for a Hyundai Tucson. After a few hits and misses, I ended up at this dealership in Duluth. Darrow greeted me inside, and immediately had me behind the wheel of a Tucson rocking a test drive. I loved the Limited Edition Walking Dead edition of the car, but was looking for a slightly different package in my color of choice. After some talking and searching their system, we determined that what I was looking for would be available shortly (other dealerships couldn't even tell me that). They did ask me how much I liked the limited edition TWD version (answer: a lot!), and whether I would consider working out a good price on it. So we did just that. Typical car sales tactics of negotiation ensued... Darrow was definitely a great sport in the process, though, and kept the pressure low while was good cop to Casey's almost-as-good cop. He even lent me his own phone charger while we were talking and working out the deal. In the end, we landed on a price that was lower than their Internet-advertised special and they gave me a fair price for my trade-in. I'm now he PROUD owner of the first Walking Dead Tucson they've sold... And I couldn't be happier. Definitely ask for Darrow when you go in... Great, great guy.

kwamenti

22 de jul. de 2014

I bought a 2014 Santa Fe from Rick Case Hyundai on 7/15/14. Mr. Thompson is the reason why I bought the car from the dealership. He went way above the call of duty to ensure that I was satisfied. When I got to the dealership, we could not find the car that I was looking for so I left. When he found it, he drove the car to my house for inspection. His customer service skill was outstanding. Are you looking for car? Go and look for Mr. Louis Thompson.

Lori7088

22 de jul. de 2014

It was really easy getting the lease I wanted working with Darrow at Rick Case Hyundai. I emailed him and told him my budget. He suggested a car I could look at. I asked about a different model as well and we scheduled an appointment. I called a day earlier to see if I could come then and he said, "YES! Come now." I went later that day. He had two quotes ready for me. I test drove and in about an hour, Phillip had all teh paperwork completed and I walked out with a brand new lease on an Elantra. Easy to work with, quick on the paperwork! That's my kind of dealership!

cjsaunders

15 de jul. de 2014

I went in just looking to see what sort of deal I could get for my used car, and ended up walking out with a new Accent! Michael was a great person to work with, not pushy, and didn't try to sell me any of the fluff crap he knew I wasn't interested in. I would certainly buy a car from him again (hopefully though this one lasts a while!)

Pennyt

7 de jul. de 2014

This was my second purchase from this dealership. Michael Morand made sure I found the car I wanted and made this a very smooth purchase.

gioolmos12

4 de jul. de 2014

Awesome people and they always try to help you with everything im pretty sure im going to stay with them for a long time. They will always keep fighting antill you get the best deal and never says no thats what i like about them the most

fredstemp

4 de jul. de 2014

I recently purchased a 2015 Genesis from Rick Case. This was my second car from them in as many years and my 6th Hyundai ever. I have the joy of meeting and dealing with Michael for this purchase. Michael was warm, friendly, knowledgeable, and accommodating. His knowledge of the car and no pressure sales technique made this experience very enjoyable. I would high recommend Rick Case Hyundai to anyone and always tell them to ask for Michael. You won't be disappointed!

navysim

30 de jun. de 2014

Super friendly, kind, patient, informative, etc.. Definatley recommending him to all my friends! Also very funny, never got me bored! A very great guy!!! 100%

psealand

28 de jun. de 2014

I recently purchased a 2008 Hyundai Santa Fe from Rick Case in Duluth. My sales consultant, Mike Green, was friendly and helpful, and worked hard to get me through the car-buying process fairly stress-free. I am sometimes not the easiest person to deal with when I am buying a car, but everyone at the dealership was willing to work with me to make sure that I got the car I wanted for the price and terms that I needed.I am very pleased with my Santa Fe, and would purchase from this dealership again.

chrisledingham1

27 de jun. de 2014

Rick Case Hyundai Duluth went above and beyond great service. The whole deal was handled via internet and phone and the car was delivered right to my front door. ( I never left the house through the whole process ).Thanks You Rick Case Hyundai Duluth !

ArmandBoughtaCar

24 de jun. de 2014

Got us exactly the deal we wanted at the best price! Best service I've had Car shopping! Be sure to ask for ALEX CALDERON

ENDLSBLESSINGS

20 de jun. de 2014

No words can describe how angry I am right now! After an exhaustive to find the perfect used car, I, unfortunately settled on a car from this dealership. BIG MISTAKE!!!!!! Went to purchase the car, after several phone conversations with sales people only to be told, "oh, that sold this afternoon, let me show you some other cars." We tried to see it the day before and were told that it was getting a new timing belt and it was up in the rack so we couldn't drive it. We made an appointment to come back and it was sold!!! This is classic "Bait and Switch", this dealership is not run with the principals of integrity. I will NEVER shop this dealership for a car. They are not trustworthy and are dishonest!BEWARE!!!

KatherineSmith

16 de jun. de 2014

Michael was great to work with, super helpful and incredibly friendly. I had no idea he had been there for such a short time until my boyfriend mentioned. I recommend everyone speak with Michael about a new car.

AngelicaTrumer

12 de jun. de 2014

My experience at Rick Case Hyundai in Duluth was smooth and hiccup-free. I first purchased a vehicle last year with Alex and it was my first time buying so if you can imagine I was quite nervous. Alex made sure he related to me and put me at ease about buying. I ended up with a really good deal on a brand new (at the time) car. A couple of weeks ago I went in to talk to Mike M. about a trade in, thinking there's no way he could get me a better deal on a new car, and I was dead wrong. I got a brand new (now) vehicle with more features for an even lower financing rate, and not much difference on the note. Overall I'm super please with the team at Rick Case Hyundai, especially the guys I worked with because they made sure I got the best deal possible and were super transparent. I would most definitely recommend to anyone.

Mbrown411

11 de jun. de 2014

Great guy. Kind and honest. Willing to work hard to get the deal I wanted on the exact car I wanted. Knowlegable and not just a car pusher. Gave his honest opinion even if it may not have sounded like a line from corporate. Of the dealerships around nobody could get the pice as low as rick case.

gyounghopark

10 de jun. de 2014

My experience with Hyundai Rick Case was amazing the pricing, deal, financial signing, and etc. Were all great experiences I had at the dealership. The time I spent here was all worth it for my new 2013 Genesis.

mmmtin

8 de jun. de 2014

Great experience. Michael was knowledgeable and spent a lot of time with me. No pressure and presentled clearly the bennifits of owning a new Hyundai.

Pool Girl

31 de may. de 2014

Hamilton Dueberry was an excellent representative of Rick Case Hyundai. I purchased a 2014 Hyundai Sonata GLS and I am very satisfied with my purchase and Hamilton.

Biggielittle108

30 de may. de 2014

By far the best Customer Service I've had in awhile. Michael Morand and Ken Hinger helped me out and provided me with just great overall customer service. Thanks Guys!

Jubeth

29 de may. de 2014

Mr.Morand was professional and explain all facets about my new car. I am a very happy customer.Rick Case did not disappoint, 3rd car with them.

Jayni

26 de may. de 2014

This dealership was very friendly and welcoming. They were also very accommodating to my price range. I would definitely return one day to buy more.

brandonstreet

21 de may. de 2014

Larry helped me along the process of purchasing a new car. For making such a big decision, Larry really reached out and went out of his way to accommodate my needs with the purchase. He is extremely professional and very easy to get along with. He seems to care about his customers, which is something that you do not see to often in the sales industry. I will recommend everyone that is in the market for a new purchase to go through Mr. Fitzpatrick because I know you will be as pleased as I have been with his service. 5 Star service!

jonesjas

21 de may. de 2014

Michael did a great job with ensuring we were very happy with our purchase, he sold us on the car choice. I would recommend him to my friends and family. Outstanding job Michael!

Ted

20 de may. de 2014

Brad has been very supportive in our search for the Sante Fe we wanted and helped us negotiate a very competitive price. Thee times I have called him with questions and he has answered promply on every occasion. One problem we had while in Missouri was with Points of interest on the GPS. We searched points of interest (POI) first rather then to select the city first and we found no POI and believed the equipment was faulty. Brad handled this very well by going through the correct process and voila, all the POI's were there. He seems very knowledgeable and has made our purchase process very plesant. Thanks Mr. Brad. Ted and Virginia

Emmadavis528

19 de may. de 2014

Great experience all around! Darrow and randy worked hard for me to get the car I wanted, for the price I could afford! Looking forward to using them for any service needs in the future!

yoonju

18 de may. de 2014

Great sales assistant. Rattray was very friendly, reliable, humorous, and trustworthy. We thoroughly enjoyed purchasing a vehicle from him. Overall a great experience! Minimal stress.

redsculz

15 de may. de 2014

I am very satisfied with the purchase of my Hyundai Veloster from the Rick case dealership in Duluth, Ga. I was not intending to purchase a vehicle the day that I visited the dealership, however upon arrival I was treated very well by my Sales Consultant Michael Morand and because he and other staff members were knowledgeable and friendly the car buying experience was simplified and enjoyable. I will definitely return for maintenance and purchase of another vehicle in the future.

FPalagano1967

15 de may. de 2014

All personnel at this dealership work very hard with us and feel very confident with their knowledge and would come back and or recommend to work directly with them..THX

regbarco

14 de may. de 2014

This is my third time back to Rick Case. Each time has been a pleasure. They make buying a car a great experience. I'll be back again for my next one.

richwmorgan1

12 de may. de 2014

R.L. and Michael were very nice in helping me purchase my first car. I am normally very wary of pricing and current market values, but they met me at what I could afford! I even test drove it about 3 times and drove them crazy haha. Would highly reccomend for first time buyers.

sjlenke

12 de may. de 2014

I have recommended this dealership multiple times. My husband and I both bought our vehicles here, and I just purchased by new Sonata. I would rather drive out of my way for great service at Duluth, than go to the more convenient Hyundai of Roswell.

Garcia.sarah

11 de may. de 2014

I loved the customer service and friendliness I received. I loved getting follow up phone calls after I purchased the car. Their acknowledgement and quality vehicles will definitely be recommended to others.

Kathie215

9 de may. de 2014

I purchased my 1st Elantra from Larry in December 2012. He called to see how I was enjoying my care and then asked if I would be interested in upgrading my 2010 Elantra. I told him my price range, he stayed in touch letting me know the "right" car had not come in yet. This week he called to let me know he a 2012 Elantra had come in. I saw the car, took it for a test drive and I liked the way it handled. It had more than I dared to dream in a car and I am not the very proud owner of a beautiful 2012 Hyundai Limited. Working with Larry was an enjoyable experience, even the second time around. He is an exceptional salesman, easy to work with and made buying my new car enjoyable, as he listens to what you want in a vehicle and is not pushy. He knew my price limit and called weekly to let me have an update. I recommend Larry to anyone looking for a vehicle. If you want to make your vehicle buying experience, ask for Larry Fitzpatrick, an honest, courteous man who listens to what YOU want.

ctestman1

7 de may. de 2014

I came in to the dealership looking for a new SUV. Michael Morand was a great salesman. He wanted to make sure that I got everything that I wanted in the vehicle. He even took me to the Mazda lot to test drive the CX-5 so that I could see the differences. It turned out that the Hyundai Tuscon that he recommended was the best fit for me. Working with Michael was great, he even set it up so that I could leave and run errands in the car while they were working on my financing. This is my second vehicle purchase from Rick Case Hyundai and hopefully I won't be purchasing another vehicle anytime soon however, when I do need another vehicle I will definitely make sure it is purchased at Rick Case.

Ceaton8

7 de may. de 2014

Fast and efficient customer service on trading in my 2011 Hyundai Santa Fe for a 2014 Hyundai Santa Fe sport. Thanks to Darrow Moore for his expert advice and suggestions and to Hans Wintter for his help in getting paperwork completed quickly. Awesome friendliness at the dealership !!

maspeth25

5 de may. de 2014

Working with Camal to get my Santa Fe was awesome. He is going to be a great asset to Rick Case Hyundai in Duluth Georgia. I would recommend this dealership to anybody who is looking for a vehicle with a smooth ride and plenty of room. In 4 years when I am trading my vehicle in I am definitely going back to Rick Case and hopefully I will see Camal there :)

Dawn414

3 de may. de 2014

Working with Larry was an extremely positive experience. He was professional and and patient with all of our questions. He was extremely personable and helped us get to where we wanted to be in the sales process. We would absolutely recommend Larry and will call upon him again when we are in the market for another vehicle. Dawn McGovern

Cassielee

3 de may. de 2014

1. Bad attitude when negotiating the price with customer. 2. I drove to Duluth twice for nothing. First I want to have my newly bought car checked and he said there is no mechanics available on Sunday.Which turned out to be a lie because other staff there said there actually is. Second time I drove here again for an hour and he said I have to pay to get my car checked because I am supposed to come a week earlier for the checking. But I did emailed him about the delay and he agreed. Terrible experience.

ladycocojo

30 de abr. de 2014

For being a great sales person who pays attention to the customer, Larry is your guy! I had a great experience and got a great car.

cbishop82

28 de abr. de 2014

Randy was very helpful with my car purchase. He found the car that had what I wanted at a price that I could afford. He kept me informed of any progress without being a nuisance. I would highly recommend Randy to anyone who wants a 'low pressure/high professional' experience when purchasing a car.

ijebuzz

27 de abr. de 2014

Overall, our car buying experience was a good one. The sales consultant Michael Morand was very helpful, knowledgeable and friendly. I could tell he was doing his very best to make sure we drove out satisfied with our new vehicle. He followed up with us on 2 separate days after we had purchased the car, to make sure we were doing well and enjoying our new vehicle. He definitely gets a 5-star rating!

Kosmiah

25 de abr. de 2014

For a first time buyer josh made my experience great he was very informative about the whole process and was able to answer every question that i had . He is avaiable and always in contact when i need him . Overall i would highly recommend him to friends and family!

happy customer

25 de abr. de 2014

I have to say the service I received was outstanding. When I brought my car in I was greeted by friendly staff. When I told them everything wrong with my car they eased my mind with their excpertise knowledge of the vehicle. They answered all my questions and even offered me a shuttle ride to work. When picking up my car I was also impressed with the great deal they gave me. I would recommend them to anyone. Many thanks to the service manager Tammy...who answered all my questions, you were awsome! My car is running great now. See you again.

azalia

25 de abr. de 2014

we came looking for something newer and with certain features that we did not have on the car we had. mike worked with us until we found something we liked. the price was right and we are very satisfied with our purchase.

Andy404

23 de abr. de 2014

This has been my most pleasant car shopping experience ever. Larry treated me and my husband like royalty! The price was great and the warranty is unbeatable. I love my car and love how this dealer stays on top of things. I would highly recommend it!

bsmith1956

21 de abr. de 2014

It was one of the most rewarding experience I have ever had! I love my new 2014 Hyundia Sonata, thanks to Randy, Ken and Jose! Truly painless!Thanks Guys,

vnusflytrp

21 de abr. de 2014

Prior to coming to Rick Case, I'd visited multiple dealerships, trying to trade in my truck for something smaller and newer. They all basically said no, there was nothing they could do for me because of the negative equity in my truck and my credit wasn't the best. So, Rick Case Hyundai LITERALLY was my last stop before I threw in the towel. We met with Randy Peiffer, extremely friendly guy, not at all pushy like the previous dealerships I went to and not once did he say he couldn't help me. He offered me coffee told me to have a seat while he worked the numbers...and he did better than that, he worked magic and got me my dream car, in exactly the color I wanted! The salesmen came over and chatted with my sister and I while we waited. Next thing I knew, I was approved and walked out the door a happy customer! It's been a couple of months now and Randy continues to check in with me frequently to make sure I'm still happy with my purchase, even emailed to wish me Happy Easter and an enjoyable weekend! My experience was great and I will definitely be telling my friends and family about Rick Case!

Tiabugg217

21 de abr. de 2014

Larry was so helpful in assisting me with finding my dream car. He dealt with all my pickiness and kept me company when waiting on the service department. He even came in on his day off to accommodate my work schedule. I would highly recommend working with Larry, he is the salt of the earth!

kcoppedge

17 de abr. de 2014

I purchased a 2014 Hyundai Elantra. Larry made the whole experience painless. He did all the paperwork and had it ready when I arrived.The whole process was easy and fast. Phillip in Finance did a great job too and was very quick in getting the paperwork printed out from the bank and had everything ready to go. I just had to sign. Very easy process and definately will tell my friends and family to go see Larry at Rick Case! Thank you both so much! I absolutely LOVE my new car!!!!

Courtneypodeszwa

15 de abr. de 2014

My fiance and I found out we are expecting. When we bought our car seat we realized it was very unsafe for our son in my tiny car. So we went to multiple dealerships and got a bunch of numbers and ended up confused. Larry has been a friend of ours for a long time and we decided we should go see him. When we walked into the dealership I was very nervous and Larry made us feel right at home. He already had a couple of ideas for us and showed us our options on SUVs. I fell in love with the Santa Fe sport and Larry took care of all the worries that we had. We told him a price we wanted to stay around and he matched it and beat it for us!!! We didn't have to go back and forth with the finance guys Larry took care of all the hassle and we didn't have to do a thing !!! We will go to Larry for EVERYTHING that we need. He is the best and we recommend him to everyone.

golf4me

11 de abr. de 2014

I do not enjoy having to take my vehicle in for service but after having my vehicle service at Rick case Hyundai in Duluth i can't imagine going anywhere else. The whole staff was very friendly and welcoming. They put my worries at ease and offered me refreshments while I i waited. I was walked back to where they worked on my car to show me their area and the service manager greeted me with a hug. I will be back

Anonymous

10 de abr. de 2014

I drove over 30 miles to receive a simple oil change. I phoned ahead and inquired if they accepted competitors coupons, and was told yes, and the rep. asked how much was the oil change on the coupon and I mentioned $16.95. Moreover, my husband whom is the owner of two vehicles purchased from Rick Case Hyundai had a coupon that mentioned that competitor coupons were accepted. I brought that coupon along with an oil change coupon from another Hyundai dealer with me to my visit on yesterday. While the gentleman who proceeded to write up my work order was fairly polite, the service advisor Ms. Tammi Baker was totally unprofessional and impolite for the second time in a row to my service appointment. This time takes the cake. She shook her head "no" telling the other service advisor that she would not honor the competitor's coupon even though it was from another Hyundai dealer in the metro area in another county. She never said sorry, made eye contact with me, nor did she even speak! I asked to speak to the dealership manager again for the second consecutive time on my subsequent visit. This time to my disamay, he excused the poor acting service manager, as he was confused about her poor behavior. All of this "made my blood boil!" My husband had purchased a total of 3 vehicles from this dealer in a 3 and a half year time frame, and my sister had paid cash for a 2014 Elantra last summer. After referring people to this dealership, this is the treatment that I get. Nothing but dishonesty, disrespect, and disloyal service! I explained to the dealership mgr. that where I work, we were not allowed to communicate to customers in an impolite or noncourteous manner. It as if Ms. Tammi Baker was allowed to ignore me and not speak, or even be a little kind to me at all, and get away with it. Again, as I mentioned earlier, my husband owned the vehicle that I brought in today as well as another Sonata. I was upset, and definitely inconvenienced for the second time in a row due to poor service training. How about training your Service Manager and Advisors to be honest and remain professional, and at least speak and ask their customers how was their day. I have since decided not to return to this dealer except for warranty work. I will not recommend this dealer to my father in law, other sister, mother, or anyone else looking to purchase a vehicle. What good does greed or gaining the world if one person "loose their soul" in the process. Lesson learned, some companies, employees such as Tammy Baker or even the Dealership Manager are not appreciative of the customers who purchases vehicles should I say multiple vehicles., and provides their paycheck. Be warned!

lfrost

10 de abr. de 2014

My salesman was so patient and courteous to me. I highly recommend him to anyone who is looking for a new car. Joshua is the best salesman I have ever had and took his time with me.

tek53

8 de abr. de 2014

Larry and Marty were both very knowledgeable and friendly throughout the entire purchase process. My first encounter was with Larry and he did not pressure me at all and did not try to sell me something I wasn't looking for. He took time to answer all my questions and made sure I understood the entire deal he was proposing without hounding me to make an immediate decision. After doing further research, I returned to the dealership and Larry was kind enough to have Marty assist me since he was in the middle of helping another customer. I was impressed by his thoughtfulness and willingness to have another person close the deal. Marty was very knowledgeable in the car I was interested in and very helpful into guiding me into me selection. I was blown away by both Larry and Marty. I would recommend them to anyone and when looking to purchase again would not hesitate to start with them and Rick Case Hyundai of Duluth.

dgrove627

8 de abr. de 2014

I gave my daughter my car and had to trade her car and was hoping to complete a deal before I went out of town for a business trip. I was able to get a deal done quickly and the dealer worked with me since I was paying cash and the transfer of my funds had not hit. I also had the issue of trading a car in my daughter's name (she is away at college) and they worked with me to get everything done so I could leave town and not worry about these issues.

Mic mouse

7 de abr. de 2014

We had a excellent experience buying our new 2014 Hyundai sonata 2.0t we test drove several different models all were very nice but the sonata with the turbo and navigation we fell in love with our salesman Brad is very knowable on every model we drove and no pressure once we selected the car we liked it was a breeze.

nnickelberry

7 de abr. de 2014

I had a great experience working with Hamilton, he answered all the questions that I had and was very knowledgeable about the car that I was looking at. My overall experience was great, if I was to purchase again from Rick case I would ask for Hamilton when I approached the dealership. This was a hassle free experience and I was very comfortable with no pressure on the purchase of my new vehicle. I must say Hamilton did a great job along with two trainees. Keep up the good work.

hothairdesign

29 de mar. de 2014

Larry was amazing from start to finish, he took a vested interest in me from the very beginning and was just a pleasure to work with. His knowledge and attention to detail was instrumental in helping find the right vehicle that suited me and my budget perfectly. Always went above and beyond to ensure I was accommodated, my questions were thoroughly answered and that I remained completely comfortable and satisfied with every aspect of the experience. I have already referred several friends to Larry and will continue to do so knowing they will be totally taken care of and in very capable hands. Just wanted to say thank you again, I LOVE my new car and could not be happier.

Becky

28 de mar. de 2014

I was very pleased when leaving this dealership with my new tires. I do not normally like to frequent dealerships for my service work due to bad experiences in the past at other dealerships but this time due to needing work done quickly I had to try a dealership again. I'm happy to say this time when I went to Rick Case Hyundai I was pleasantly surprised. Matt Hunter in the service department was knowledgeable and kind and actually made me feel comfortable that the job was going to get done right, and it was. We were very happy with the price of the work done and the personal approach that was given to us. We are grateful for this experience, have told our friends about the difference of this dealership, and will definitely be back for future work because we feel so comfortable here.

Datgirl

28 de mar. de 2014

If you're looking for excellent service, visit this dealership for servicing. Extremely friendly and personable staff at rick case Hyundai.sarah always assists mine and my families vehicles!! Amazing job!

dayton3santafe

27 de mar. de 2014

Its nice to go to a place where you can trust the people you deal with. Nicole always answers any question I have and is great to work with. You can tell the whole team knows their stuff and is not out to trick you. It's fast and convenient so I will continue to bring my Santa Fe in.

LisaAnn79

19 de mar. de 2014

We asked them to give us their best price on a 2014 Santa Fe. We told them if they could beat the price we were given for a Honda Pilot that we would buy the Santa Fe. Easy, right? Nope. We were there for 2 hours while Curtis kept going back and forth between us and the finance guys. He kept shaking our hands and saying congrats. Yeah, well, you haven't beat or even matched the price of the Pilot yet. We also told them that we don't care about APR or monthly payments. We know we can afford that. We kept stressing to them that all we wanted them to do was tell us what their best price was. So what do they do (after 90 minutes)? They tell us they can get us monthly payments of $xxx. Stop. Just stop. Just tell us your price. At the beginning of the 2 hour session Curtis told us he guaranteed he could beat Honda's price. Finally a manager comes over and says, "We can't beat that price." There were so many times during those 2 hours that I just wanted to get up and walk away but my husband has less of a temper than I do and he wanted to see what their best price really was. Well, that's 2 hours of my life I'll never get back. But I now have a beautiful Honda Pilot.

janesmith11_2008

15 de mar. de 2014

I would like to say my experience of Rick Case in Gwinnett was far from desirable. The salesman was extremely unkempt, wouldn't listen to us when we told him what we were looking for and kept showing the opposite of what we wanted. I'm sorry, but my experience of your employee has definitely made me NOT want to buy anything from you. I'll definitely will be passing on my experience to my friends and co-workers.

valejbean

4 de mar. de 2014

We purchased a new Hyundai Sonata in 2012 at this Rick Case. This year (2014) we reurned for some work on our car, and drove out in a Hyundai Tucson suv 2013, perfect since we took up kayaking. The overall process was quick, painless, and pleasant. Go to Larry he's the man, yo!

DonKnottsYes

24 de feb. de 2014

For the record, I rate Rick Case Hyundai a level 5, which is "GREAT." From the time, my wife and I set foot on the sales lot, we had a commitment from our Sales Associate - Curtis Wilson that we could get a quality deal even though we were trading a vehicle that would result in negative equity. Curtis showed vehicle knowledge, and patience as he show cased several vehicles equipped and painted differently. We eventually found a wonderful "cross over" in the Hyundai Tucson that worked perfectly.I would recommend Rick Case Hyundai for sales, and service to any of my relatives, friends, and neighbors. To each of them I would "demand" that they ask for Curtis Wilson, to be their Sales Consultant. On a scale of 1 to 10, Curtis is a ten (10) !!!

hkang3091

20 de feb. de 2014

They provided genuine good service. They answered all my questions about the car and walked me through the buying process. They seem to really care about customer service, and I love that!

katiehunt

19 de feb. de 2014

This was by far the worst car buying experience that I've ever had. I absolutely and truly wish I could just give the car back and walk away. I hope I never have to deal with these people again. First of all, the finance guy screwed up the paperwork. They asked me to come back in and sign new paperwork, and I wouldn't have to pay the difference. WRONG! I did have to. Secondly, I didn't want to trade my car to start with, but needed to save some money. Coming back in to hear all about who they sold it to and the modifications he was making just broke my heart. The salesman was great, but that's kinda where I think it ends. So sorry to have done any business here.

Sports fan

11 de feb. de 2014

Every time my vehicle goes in for service I am greeted with a warm friendly welcome! Nicole has the kindest and caring demeanor! She is a wonderful individual! This service department is run smoothly and they put the customer first! What a great team!

Cutflyq

11 de feb. de 2014

From the time I called Manish to delivery of my car everything was best. Everyone helped me and made my buying experience great.

Jackgh

11 de feb. de 2014

Best customer by Manish and Henry from the time we arrive at the dealership to test to delivery

Briansmomma

10 de feb. de 2014

nicole in Service department went above and beyond for us. Would recommend her to anyone who wants to get their car serviced.

Ryan M.

10 de feb. de 2014

WOW! I have dealt with Stephan and Mike at Rick Case Hyundai on multiple occasions and it just gets better every time. These guys are incredible! Great Price for my Trade-In and Excellent price on my purchase! These guys have exceeded my expectations once again! Thanks Stephan, Mike, Jose at Rick Case Hyundai in Duluth, GA!

kevin sonata

10 de feb. de 2014

very clean dealer and the staff was very help full. the manager got me a great deal no hassle

Hoops0001

10 de feb. de 2014

Best customer service so far in my life. Everything was great and everything went easy and smooth. I will tell all my friends and family.

Ewaggs21

10 de feb. de 2014

I came in and bought a 2013 veloster two weeks ago. The process was a breeze. Curtis knows his product very well. Stephan was so nice and easy to work with. I will be going back for a long time buying my cars from Rick Case

ryankmullins

10 de feb. de 2014

WOW!I have dealt with Stephan and Mike at Rick Case Hyundai on multiple occasions and it just gets better every time!These guys are incredible!Great price for my Trade-In and Awesome price on my purchase.Stephan and Mike have once again exceeded my expectations!

Love cars

8 de feb. de 2014

Excellent and quick sale! RL was a very personable salesman.

bencorn

19 de ene. de 2014

Purchasing my car at Rick Case Hyundai in Duluth has been one of my greatest mistakes in life so far. In attempts to make this review as simple, and straightforward as possible in hopes to help future buyers, I will list the details below, and then follow up with my comments and purchasing story.Car: Genesis Coupe 2.0TYear: 2010 (Used)Purchase Date: October 18th, 2013Salesmen: AnothonyFinance Manager: Zak Warner & Dale AllenTo start, I went into the dealership knowing that I wanted a Genesis Coupe, and I wanted it used, preferably with performance modifications already done on it, and I found exactly what I wanted... a Red 2010 Gen Coupe, fully loaded with aftermarket parts from previous owners. Being a car guru, I could tell the prior owners were serious about the vehicle and had taken excellent care of it, and had the parts professionally installed. The car itself isn't exactly the issue at hand, its the dealer experience that is the issue.My salesmen was new, untrained, however very nice and personable. He got my paperwork done, and I headed over to Zak Warner (finance manager) to complete my contacting, and talk about my car loan. He offered me the additional 36 month, 30,000 mile warranty as the car already had 50K miles on it, now this being my first car purchase from a dealer, I took the offer (it seemed worth it). I was not presented with any information about the Cost Guard Warranty, which really isn't a warranty, its a service insurance plan. I also was convinced into buying the EnviroGuard service plan, which was $1,440.00, and the Cost Guard plan was something like $3,450 (which you can cancel and get a refund).I finalize all my paperwork, including the tag and registration paperwork which allowed me to not have to worry about dealing with registering my car and tag paperwork through the state. Well, it is January 19th, and I STILL have NO TAG. I have gone through 4 temp tag extensions since purchasing, and still no tag. Reaching someone at the dealership is impossible in regards to the matter. The manager has not returned any phone calls, nor have any emails been returned.The second issue is that, the 3K+ I dropped on the Cost Guard insurance was a complete waste, as they specifically WILL NOT cover vehicles that have aftermarket modifications on them. So... the dealership willingly sold me a $3,450.00 insurance plan, that they knew (or should have known) would be completely useless to me. I am sure they collect some kind of commission / profits on it.So it is January 19th 2014, I still have no tag, no registration, cannot reach anyone about the issue, have traveled to the dealership 4 times now to get extensions, and in this time period I have already paid off my car loan. Which means I am entitled to the car title, I legally own the vehicle now. But guess what? Dealership will not hand over the title, in fact they never even sent it to Associated Credit Union. The credit union should have received the title since they were the lender, but they never received it... interesting eh?I am currently in the process of trying to cancel the CostGuard so I can get that money back which was a complete waste, and I now have an attorney advising me as to where to go next, since I dropped $23K on a car, and have no title, tag, or registration. The situation is beyond infuriating... I have since taken my business to Jim Ellis Hyundai off 141, and let me tell you, the service is no comparison. Take your business elsewhere, Jim Ellis has treated me exceptionally, with no B.S.

CheyMcFall

4 de ene. de 2014

Over the past 2 years, we have worked with all of the employees checked, as well as a couple who are not longer with Rick Case. Every dealing, with the exception of one minor problem with our first car we purchased (exhaust problems with our 2012 Azera), has been EXCELLENT! All of the people we have dealt with have been positive, upbeat, friendly, and professional. We did experience a minor inconvenience of having to return to the dealership a couple of days after purchasing our second car (a 2013 Genesis R-spec) from them, but it was for good cause. Jose ran the numbers again, and managed to reduce our payments over 100.00 a month, saving us over 10,000 dollars! Stephan and Larry weren't directly involved in our purchase, but the two of them spent a lot of time talking cars with my husband and making the wait for delivery bearable. I have already plastered a recommendation for this dealership all over facebook, exposing their virtues to over 800 friends. Hopefully, that will lead others to Duluth to deal with these people and walk away satisfied customers, determined to purchase all future vehicles there.

cheymcfall

4 de ene. de 2014

Over the past 2 years, we have worked with all of the employees checked, as well as a couple who are not longer with Rick Case. Every dealing, with the exception of one minor problem with our first car we purchased (exhaust problems with our 2012 Azera), has been EXCELLENT! All of the people we have dealt with have been positive, upbeat, friendly, and professional. We did experience a minor inconvenience of having to return to the dealership a couple of days after purchasing our second car (a 2013 Genesis R-spec) from them, but it was for good cause. Jose ran the numbers again, and managed to reduce our payments over 100.00 a month, saving us over 10,000 dollars! Stephan and Larry weren't directly involved in our purchase, but the two of them spent a lot of time talking cars with my husband and making the wait for delivery bearable.I have already plastered a recommendation for this dealership all over facebook, exposing their virtues to over 800 friends. Hopefully, that will lead others to Duluth to deal with these people and walk away satisfied customers, determined to purchase all future vehicles there.

Kailyn

3 de ene. de 2014

I bought my car from Rick Case December 9, 2013. After having my car for not even a month now. I have came to the problems of my car not wanting to start. After working and not having enough time to get my battery tested I finally went today. They informed me that I had a bad battery. Being upset I drove to Rick Case and demanded that I wanted a new battery. They informed me that I reached my limited warranty. I understand that completely. However, when I bought the car I as well purchased two warranties as well one of them which included 36,000 miles or 3 years BUMPER TO BUMPER. I was informed by my finance manager that it would included everything with my car besides WEAR AND TEAR. I was told by my usual mechanics that a battery is not considered wear and tear. Casey the sales manager informed me that there was nothing he could do as well of having the attitude that it didn't mean anything to him to have an UNHAPPY customer. I went home to look at my warranty paperwork to find that I am missing lots of paperwork that included my WARRANTIES. I was informed before buying my car from the dealership that this wasn't a great dealership to buy a car from. But ignoring all opinions I went with them because my sales lady was AWESOME! After dealing with Casey about this issue I see why I was told to not go with this Dealership. This was a horrible experience that I now regret. The lack of sympathy after having to go through this not even a month after buying my car and now having to afford a new battery on top of it being a college student is ridiculous. I bought this car thinking it would be dependable which other than the battery I have had no issues with. But having to fork this money out is going to put me in a tough situation.

Extremely unsatisfied customer

24 de dic. de 2013

WORST MISTAKE OF MY LIFE BUYING A CAR FROM RICK CASE HYUNDAI!!!!! My salesperson was Richard who was friendly but lacked knowledge on the car, financing and servicing. Could not answer the majority of my questions. In the first 6 weeks of having my car I have already had to replace a tire that blew after hitting a bump in the road at 20mph. Then last night for no reason my entire back window spidered and completely caved in sending shards of glass all over my car. I was turning onto my street in my neighborhood going 15mph with no other cars around me. When I brought my car over to RICK Case to get my car fixed because this obviously should be covered by my warranty, I was called a liar by my salesperson, the service manager and the sales manager. Because no way that would just happen to a window. According to the service manager it might have been an acorn! Really? An acorn? So they are refusing to honor the warranty on my car and saying that I will have to pay to fix the window myself to a price of $536!!!! I have made one payment on my car and so far I have already paid $200 dollars for a new tire and now they are telling me I need to spend $536 for a new window!!!! Unbelievable!!!!! What kind of customer service is that???? Everyone do yourself a favor and avoid RICK case like the plague!!!!!!! My first brand car has turned into the worst nightmare!!!!

AswinNatarajan

12 de dic. de 2013

Steven is absolutely fantastic to work with. I really appreciated how helpful he was throughout the process. I'm so happy with my new Hyundai Sonata!

IgorObikhod

9 de dic. de 2013

I had horrible experience using Service Department of Rick Case Hyundai Duluth. I would never set my foot inside of this dealership. Sara was very unfriendly, rude and she ignored my wife when she went to pick up her car. They never finished repair on a car. I had to take my car to Rick Case Hyundai Roswell store. Tammy, Service manager, was aggressive on the phone. This is second time when I was there and worked with Sara and second time I had horrible experience. My advise take your car to Rick Case Roswell store you will have great experience there.

lasen1234

5 de dic. de 2013

We went in without the intention of buying a car, but after test driving the elantra, we got it. Steven was really informative when we discussed the elantra, pulling information about all the other cars on the lot as well as the competition. He was very helpful throughout the whole process. He also checks up on our ride and makes sure to help out if we ever need it.

Brad H

27 de nov. de 2013

Buying a car isn't always fun and sometimes it's downright ugly with all of the gamesmanship some dealers engage in. My experience with Rick Case Hyundai was a pleasure. I got a quote from Costco's buying program, took it to the dealership, and Wayne helped me match up the car I wanted with a great price. Randy was very helpful with the test drive and Jessica was great helping out with the delivery of the car on the purchase day. Everyone was incredibly nice, polite, patient, and respectful. Hard to think of any way they could have done better.

scholagbakwu

26 de nov. de 2013

The best sales guy I've ever dealt with. Has a very high sense of courtesy. His very explicit explanations made me purchase the car.

Gina Rowell

24 de nov. de 2013

I would recommend this dealership to everyone I know. The salesman Hamilton Deuberry was AWESOME! He answered every question that I had. The finance team was a WONDERFUL! They helped me find the vehicle that BEST fit my needs and I am so thankful. I have a 2014 Hyundai Accent! My very FIRST new car! Everyone was friendly. I got a tour of the facilities and had my 1st oil changed appointment set up. I could not have had a better experience!

nanette12

24 de nov. de 2013

I came in to help my daughter find a car that was right for her and her needs and we came across the santa fe and it fit her prrsonality and style it was classy and elegant.

blessedwith2

24 de nov. de 2013

I bought my hyundai santa fe from rick case Hyundai in Duluth from Brandon Calvin . I had been shopping around from dealership to dealership but there was just something about the customer service I received from Mr. Calvin that made me want to come back and finish the deal . he was very informative about the vehicle and didn't rush me like most sales men do . I will defiantly buy my next vehicle from him and refer my family and friends to him as well so they can have a great car buying experience like I did .

Gohard33

24 de nov. de 2013

I am writing this review because of the wonderful experience that I had purchasing a car at Rick Case Hyundia.Phillip Stancil is an outstanding professional salesman.I would recommend anyone to to do business with him.He explained everything extremely well. I never had a salesman this great.

Singer30

24 de nov. de 2013

I've bought many cars in my life and up until this purchase, it has always been a painful experience. Brandon Calvin made buying a car a lot of fun. He was knowledgable and low pressure. I've told my family and friends about him!

Joshua and Roxanne Bazzetta

23 de nov. de 2013

This was our 4th Hyundai in 4 years - we first traded in our Mini, and purchased an Elantra, eventually upgrading to a Sonata, then Sonata S. After that, we upgraded to a Sonata, which Mike handled the transaction at that time and the following 2 times to just recent. We've enjoyed the true Southern hospitality by Mike and his fellow employees, and never felt hassled or pushed into a deal. Everyone was truly professional, and a joy to work with. Through the years, we've had the free maintenance plan, and have absolutely loved the staff back there, and the time spent waiting was great due to a 42" tv in the waiting room (always a game on or news...awesome) and WI-FI. As for Mike - my wife and I have bought 3 cars in 3 years from him...there's a reason why we keep going back. I highly recommend Mike to anyone who is in the market to purchase a car. His vast knowledge of Hyundai's and how they compare to others in their market is worth listening to. We highly recommend a Hyundai as well...as the years progress, they keep getting better, AND keep their value!!!

Shareena

23 de nov. de 2013

My experience today was GREAT! I got my first car today and I love it. Everything was quick and simple and all the details were explained smoothly. I love the deal that comes with my new car. I get my car tuned up and everything covered while I have this car.

gotochurch

23 de nov. de 2013

Jessica was very knowledgeable and courteous. She was professional and she listened to my needs and found the right car for me. I love it!

longomichael0

23 de nov. de 2013

I visited Rick Hendricks today to look at the new Sants Fe. Dewayne approached me promptly asking if I needed help. I had some questions about the vehicle and he did a great job telling me all about it. He was very patient and didn't try to push me into doing anything I wasn't ready to do. I did not purchase the vehicle today, but I will be going back to see Dewayne when my wife and I are ready to buy our new car. Great experience.

joshuabazzetta

23 de nov. de 2013

This was our 4th Hyundai in 4 years - we first traded in our Mini, and purchased an Elantra, eventually upgrading to a Sonata, then Sonata S. After that, we upgraded to a Sonata, which Mike handled the transaction at that time and the following 2 times to just recent. We've enjoyed the true Southern hospitality by Mike and his fellow employees, and never felt hassled or pushed into a deal. Everyone was truly professional, and a joy to work with. Through the years, we've had the free maintenance plan, and have absolutely loved the staff back there, and the time spent waiting was great due to a 42" tv in the waiting room (always a game on or news...awesome) and WI-FI. As for Mike - my wife and I have bought 3 cars in 3 years from him...there's a reason why we keep going back. I highly recommend Mike to anyone who is in the market to purchase a car. His vast knowledge of Hyundai's and how they compare to others in their market is worth listening to. We highly recommend a Hyundai as well...as the years progress, they keep getting better, AND keep their value!!!

mullenam

23 de nov. de 2013

My service at Hyundai was really great. My salesman was Mr. Dewayne Cherrington and helped me so much. I am enjoying my new Mazda i3sport. I have been shopping around looking for a great car, and ended up dealing with some really bad dealers who only seemed to hassle me. He provided quality service and made me feel comfortable about my buy. Everyone there was really kind and treat the customers very well.

djanae93

23 de nov. de 2013

i had been to ten other dealerships that day and i was over it. From the moment that i walked in, the manager steve was on top of things trying to find a car for me to test drive and getting hooked up with a great salesmen. Trent was very knowledgeable and patient. I never felt rushed to buy. He made my decision so much easier. trent was awesome every step of the way

Tammiet

23 de nov. de 2013

I purchased a Hyundai Genesis from Jessica Bell The sales associate was very patient and helpful during the purchase of my vehicle. She took time with me in helping me select the vehicle and was able to get a me a very good price for the vehicle. When I left the dealership I was very happy customer and would recommend this salesperson and this dealership to anyone I knew that wanted to purchase a new vehicle.

chass123

23 de nov. de 2013

My sales person was great , she helped me find what I wanted and the price budget I was in. took time with me unlike some other places I had visited that week. Had problem with manger but that was taken care of . Thanks

realtyup

23 de nov. de 2013

Service was great. they took care of my needs while considering my budget. I had a great experience. Will recommend them to my friends. Visit Rickcase Hyundai duluth

Chanda

10 de nov. de 2013

Curtis Wilson helped me to find the car that I was looking for. He was very knowledgeable. My overall experience at the dealership was great. I would recommend others to purchase a car at Rick Case Hyundai in Duluth.

chanda07

9 de nov. de 2013

Curtis Wilson helped me to find the car that I was looking for. He was very knowledgeable. My overall experience at the dealership was great. I would recommend others to purchase a car at Rick Case Hyundai in Duluth.

gagirl0819

8 de nov. de 2013

Curtis Wilson is a very helpful and knowledgeable sales associate. He answered all my questions fully. i had such a great experience that my mom went back and bought from Curtis also. Definitely recommend going to see him for a great car buying experience!!

Jaskizzle

8 de nov. de 2013

I went in having seen the vehicle I was interested on their website and was greeted by Zack Hanna. We test drove the car right away and went in to discuss payment options. I was very clear with what I was willing to pay and Zack worked with me and was very respectful towards my situation. We were able to work out a deal within an hour and a half and I was then directed to see Zak Warner. He was very friendly and was able to snag us a different finance rate which lowered our payment even more. Overall I was pleased with the sales people. I never felt pressured or disrespected and I look forward to coming back soon to purchase a new Hyundai Santa Fe for my fiance.

Crystal

7 de nov. de 2013

Jessica was very easy to work with. We were trading in two cars to buy two new cars and she was very helpful in that process. She was very knowledgeable and never pushy. She even came in on her day off to help us. We already use this dealership for their superb service department and recommend Rick Case to everyone we know.

Gregg

6 de nov. de 2013

Great service by Jessica Bell and the sales team. No games, just an enjoyable car buying experience!

gbarber

6 de nov. de 2013

Jessica did a great job fiinding us a new car. She actually arrived early Sunday before her shift...and saw us walking the lot. She took the initiave to talk with us immeadiately. No pressure, no hassle...she worked hard to get us what we wanted...she is not afraid to walk the lot.

DaynaG

1 de nov. de 2013

Mike Green was my salesperson. He was thorough,professional, very helpful and the deal ran smoothly and quickly. Rick Case is my dealership. I have been making my car purchases from them for couple years. Highly recommended.

Disastified Customer

18 de oct. de 2013

Fred Scott is the pushiest and most deceitful salesperson I'm ever had the misfortune of dealing with. I worked with him to purchase a new car in what turned out to be a nightmare. The first meeting was not too bad, but Fred was unwilling to show me a 6 cylindar model, stating he did not have one and I really didn't need one. He did not have a model with the options I wanted on the lot, so we went online and picked out all the options I wanted. A week later I received a call saying my car was ready. When I arrived, the car they had had none of the options we discussed and agreed upon. When I brought that up Fred prodeded to tell me that I did not request those options in the first place. No matter what I said he denied everything and we got into a shouting match. I demanded to see the manager to work things out. I had previously traded in my old car, so I had to get something! We went back over the options to be added to the car, but now they said the financing had to be redone. I spent over 2 hours working with finance to get a new price, much higher than the original one! Then after installing the options, they ended up scratching the car. I requested that to be repaired and after a couple of days, I was told it was ready. Unfortunately they had burned through the clear coat on the paint and it had to be done, (after more arguing). It took almost another week to finally get it fixed correctly. I would never work with Fred nor trust an;ything he says.

Madeline Cobban

30 de sep. de 2013

I wanted the car and was hoping for a good deal, but the car dealer did not give me a good deal. Fred gave me the "blue book" value. i was also unhappy to find that the car's manual had been stolen out of the glove compartment by someone employed at Rick Case.

Debra Daigle

30 de sep. de 2013

Fred Scott was a great help in purchasing my new Santa Fe. Patient, helpful and made the buying experience easy. The color snd options I wanted was not. On the lot but he offered and found the exact car and hsd it brought in in just a couple of days. Follow up has been great too. I have recommended both Fred and the dealership to friends.

Cara

29 de sep. de 2013

Fred Scott was very helpful when we bought our car. That isn't what would bring me back to Fred, though. He keeps in touch and asks how things are going. The service I have gotten has always been spot on. Friendly, convenient and quick.

Amy L.

27 de sep. de 2013

Great experience with buying my new car. As a woman, buying a car without my husband, was a little intimidating at first. However, Jeff made my experience exceptional by telling about the features on the car of my choice. No pressure or uneasiness during the process. The finance department also gave me a plan that would work in my budget.

Armywife

17 de sep. de 2013

Richard Williams was beyond helpful and I will surely go back and use him again. He provided outstanding service and made the car shopping process enjoyable rather than stressful and annoying.

Becpay

17 de sep. de 2013