avondale

20 de ago. de 2016

It was worth the drive from Vero Beach to be treated with respect and as an intellectual equal. Looking forward to great service and another great Subaru Outback.

SubaruLaz

26 de jul. de 2016

From the sales professional, Walt (whom I highly recommend) to the financing, the experience was seamless. This is y second purchase with Schumacher Subaru. I highly recommend this dealership. By the way, the service on my other Subaru was awesome.

Rosengl1

20 de jun. de 2016

I can't believe in today's day and age that you would be sent to a general voice mailbox when you call a dealership but that's what happens with Schumaker. I tried to reach someone in service 9 times to talk to a person about my new car that needs service but in the end I had to send my son with the car to see if we can even get in for an appointment. I wouldn't buy another car from them just based on the ability to get the car serviced it's a shame when one part of the organization hurts the whole

Happy Customer Paul

23 de may. de 2016

At my age (65), I have traded many cars - the last six were BMW's. I have never had a more personally pleasing experience that allowed for attainment of my fiscal objectives as well as a thorough sales presentation (Jenny Wooley) and efficient completion of the sale by the Business Manager (David Brower).

Ftc1120

1 de may. de 2016

The service was fast and the car fixed properly. The technician was professional and efficient. He was also very helpful and accommodating. Everything was great.

Mahalo

28 de abr. de 2016

This was my first dealing with Subaru. The marketing people are geniuses using those golden retriever dogs and puppies in their commercials. They just make you smile when you see them. We joked about buying a Subaru because of the dogs... We went to see what they had and immediately met some of the nicest salespeople around. They too made us smile! They work together as a team but in a very gentle way. NO HIGH PRESSURE. They listened and were patient with the test drives, questions, and affordability. Within 24 hours I was sold and am now driving a 2016 Crosstrek. It's perfect for our new puppy (not a golden but just as sweet...) The height of the vehicle will make it easy for me to transport my paddle board and kayak easily. It was a great experience from beginning to end. Great Job!

Ocam

21 de abr. de 2016

I was pleased with the communication and the ease of setting up an appointment. They had the car done quickly. The people were friendly and I will be back. The only thing I have disliked so far is that this review has to be 25 words long.

britbikes

31 de mar. de 2016

Our Outback was under warranty when the battery went out right before a trip we had to make to NC to have the car inspected. The dealership gave us a loaner for the rest of the day and told us if they didn't get a battery in the next day, they would put a loaner battery in the car so we could make our trip. The battery came in and we were able to make our appointment. we work out of the country and keep the car in FL so it was imperative we get this taken care of. The service department listened to our needs, was accommodating and provided us with excellent service. Thank you all so much. We love our Outback!

Erod

22 de mar. de 2016

It was a pleasant experience with Jason the sales rep. But after agreeing on a price and interest rate 3 days later they said they committed a mistake and wanted to charge me much more on the price and the interest rate.

S.E.

12 de mar. de 2016

Walked into Subaru looking for prices and walked out with the keys to my dream car. Jonathan Culver was awesome and my wife will be buying her car from him down the road as well.

aquatic tech

12 de feb. de 2016

Excellent professional staff and very courteous especially Mr. Jason Autry and Mr. Chris Campion. The staff was very helpful in explaining all the vehicles features and allowed me to test drive the vehicle both city and highway to see and feel its awesome performance.

W Green

30 de ene. de 2016

Salesman Tony Bermudez is a true professional. He treated me with the utmost courtesy and was extremely patient in helping me choose the right vehicle. Tony's impeccable manners and friendly demeanor made doing business with him a pleasure. I highly recommend West Palm Subaru. Ask for Tony!

boggs111

22 de ene. de 2016

I recommend Tony Bermudez to anyone he was quite patient and knowledgeable, we walked in WPB Schumacher Subaru and no one greeted us, he was in his office and came out and stayed with us through out the entire purchase.

subaruman

22 de ene. de 2016

We are giving it a great review because Jenny and David were so helpful and nice to do business with. They really worked hard for us and we really appreciated it.

forester2016

16 de oct. de 2015

We went to this dealership two times before we actually leased our 2016 Forester. On both occasions the experience was NOT painful. The sales person we met with, Corey, was knowledgeable, friendly and did not pressure us to buy the car that day. After our visit to Subaru we checked out several other SUV's and decided we liked the Forester. I went on to True car and received prices from 3 dealers,. Schumacher was close, but not the best. I went back to Schumacher because they were the closest dealer to me and I liked our previous experience. Met with Corey, showed him the prices from other dealers and he was able to meet them. The car was delivered when we wanted it and after the purchase Schumacher has followed up to see if we had any problems. We have not, love the car and would use Schumacher in the future

Blue

15 de oct. de 2015

I traveled 60 miles from Miramar, Florida to Schumacher Subaru in West Palm Beach to get my brand new Subaru Outback 2.5i Limited. I skipped Pembroke Pines Subaru due to poor customer service. Excellent overall experience, the sales associate TONY BERMUDEZ was very knowledgeable and courteous making the process very smooth, I will definitely buy my next car from this dealership and look for Mr. Bermudez.

tmsouza

5 de oct. de 2015

Customer Service A#1Fast Friendlyclean dependablethey was your carI drive 45 miles past a half dozen subaru dealers just to go to Schumacherthe best

Forester

23 de sep. de 2015

I wanted to downsize vehicles. I also wanted a lease that was all inclusive and had a 3 year contract. Of course I have been dealing with Schmacher Subaru for over 3 years and know the Dealer to be reputable.

subie1021

21 de sep. de 2015

While traveling for work I experienced issues with my car. Without having an appointment, the staff at Schumachers service department gladly took a look at my vehicle. They were able to determine the issue and cleared my car to drive back home to complete the service there as the parts needed were three days away. Although they knew I would not complete the work at their dealer, they never stopped being polite and were always looking for my best (and my cars) best interest.Thanks so much!

lesndell

31 de ago. de 2015

Fixed my problem in rapid time. Great service. Several different service people kept me informed on the progress of my repairs and expedited my departure.

sammy

30 de ago. de 2015

Service advisor very helpful in a timely manner. The driver of the shuttle service was very good.Pick up was easy and the car was washed and clean. Thank you.

warren

23 de ago. de 2015

Went in for our first 6000 mile check-up scheduled through the initial salesman. Some confusion at first. No one was expecting us. Once the service department took charge, things went smoothly - including answers to questions we had that were answered clearly and authoritatively by the service technician (e.g., how to change the clock, how to use the GPS, etc.). Next time, we'll schedule appointments through the service department experts. :-))

Scott U.

17 de ago. de 2015

We have been to many dealerships' service department in our time and we can tell you that this service department is positively different than the most out there.The level of excellent all-round services that they provide create pleasant experience every time you visit there for any auto-service needs that you may have. We also love Tony (Mechanic Foreman). He is a wonderful personality and he delivers excellent work.

SaintSy

8 de ago. de 2015

The title says it all; or most of it. When I complained that the rear gate wouldn't open from the rear and the rear window washer didn't work my guy very gently pointed out what I was doing wrong. That was very nice!

bumpierres

7 de ago. de 2015

GREAT CUSTOMER SERVICE EVERYONE WAS POLITE AND WOULD CHECK BACK & FORTH TO MAKE SURE YOU WERE COMFORTABLE WHILE YOU WERE WAITING, AND I WOULD RECOMMEND YOUR DEALERSHIP TO EVERY ONE

chrisp

4 de ago. de 2015

Due to an unforeseen problem with my old car, I needed a new one ASAP in order for me to get to work on time. I had already been thinking of purchasing a new Subaru so I called ahead to Schumacher, told them what I was interested in and what time I would be there. I arrived to find a vehicle ready for me to test drive and a knowledgable salesman waiting to help me.Thanks to Alexis Rose and a great finance manager I was on the road in 2 hours with my brand new 2015 Crosstrek

Betty BC.

2 de ago. de 2015

I Had the most pleasant car shopping experience ever. My sales person Craig Vitto was so helpful in getting me the subaru I wanted. I would recommend Schumacher to my friends.

God Bless America

30 de jul. de 2015

First time I ever had fun buying my car. It was the best experience ever! We even brought in our 2 dogs who were welcomed inside. That's what made us buy at Schmacher Subaru. Thanks to Russell Bardack the salesman who took his time finding the right car for us. Who even bought lunch while the deal was going thru. This was the only time it was worth buying a car. Keeping it dog friendly is probably one of the best selling points. Janine, John, Sparky, & Scappy Cox

william

23 de jul. de 2015

service dept would not accept my $50.00 gift card from Schumacher when i paid to have the fog lights installed at $480.00. So what do i do with the dealerships gift card? Can't use it any where else.

cboisson13

17 de jul. de 2015

From the new seats in the waiting area to the fact that I changed my Service Appointment 3 times, they were still able to get me in, service the car, detail it inside and out, while I was in the waiting area, working on the computer and even catch a few minutes of news on the large screen TV. On top of it all, my new Forester is doing a fantastic 32.4 MPG, all around average mileage, it was a good day at the Dealership ...

WJDcar man

2 de jul. de 2015

Excellent service by all!! My personal time spent the representatives of Schumacher Subaru was very productive and rewarding. I plan to seek a purchase for my wife in the near future.

mstanley

28 de jun. de 2015

Just got done with a cross country drive and all lights were on...squeezed me in on a Sat morn and all taken care of.

Bill

25 de jun. de 2015

Great all around experience by a new crosstrek. Sales, insurance and financing .Salesman was very knowledgeable about the features and setup of the crosstrek xv.

mpstrex

22 de jun. de 2015

Everyone at Schumacher Subaru in West Palm Beach, Florida, is very friendly and put the customer first. Walt and Rich made sure everything went smoothly for me, and I'm very happy with my experience.

Mantunes28

14 de jun. de 2015

I first picked Schumacher because I heard about the great customer service. After visiting ( more than 5 visits now) they consistently replicate the great customer service they are famous for. From the clean waiting area to the assertive staff members, you are just about guaranteed to have a positive experience. The great thing is that none of it seems scripted, the people are genuinely nice and care about the customers. 5 stars, easily!

Goodragon

3 de jun. de 2015

The experience I had at the dealership was phenomenal. Everything was taken care of. I had excellent service from everyone. The sales representative I dealt with for the car was great and helped me with everything. She went above and beyond my expectations. Everyone was nice and helpfull with their great knowledgeable service.

ronijeni1

3 de jun. de 2015

We were so pleasantly surprised by Craig. He took very good care of us and made us feel important. We never had the typical sales feel that some other dealerships have. Suburu is a great product!

Jaana

2 de jun. de 2015

Great showroom, employees, service, great product, great warranty on cars, I like having a car that turns heads and people always compliment me on....because it is different...plasma green

Summer15

16 de may. de 2015

We enjoyed our interaction with Jenny Wooley. She was professional, nice, informative and attentive. After we made buying decision, the process was super slow and took way more time than we have previously experienced at other dealerships. Especially when paying cash and no financing decisions had to me determined.

gw

12 de may. de 2015

Once the agreed upon price for the car was settled, everything went smoothly. Russell took extra time to go through all the special features of the car and help me set things up.

DHDez

12 de may. de 2015

Schedule an appointment for a warranty headliner repair. The first time the headliner was stained and out of place. Second headliner also stained and dirty with cracked overhead handles an mangled plastic covers. Third headliner was installed at an outside trim shop an my vehicle was full of pet hair, a broken visor clip and not centered properly. Last visit the manager expressed that they will no longer try to fix( their poor quality replacement) and I have to contact Subaru. Not as their website states, definitely do not value their customers or are their top priority. Find a better dealer for your service.

Pam I Am

11 de may. de 2015

I had to argue to get credit for my down payment of $4,000. The car was delivered with no manual. When I went back to get it, it was used - label had been peeled off. No promises were kept, no phone calls, no e-mails, no FAXES. I now have about $900 charged on my Sales Agreement that was not delivered. I have no plates for the car in the state of registration, although it has been six weeks since I bought the car.

GeorgiaY

10 de may. de 2015

I recently purchased my first brand new car from Schumacher Subaru. I couldn't be happier with the entire experience. Alexis took care of all of my concerns. I got exactly what I wanted at the price I wanted to pay.

Subaru

9 de may. de 2015

Excellent attitude towards customers. A fairly low keyed, stress few experience. The people we interacted with gave us the impression that they were looking to build relationships, not just sell us an automobile. Hopefully perception is reality.

Doodle76

7 de may. de 2015

Love our new crosstrek! Exactly the vehicle we needed. The guys were great! Very helpful. Russell is a good guy. I'd go back to him every time.

ReviewByGreg

6 de may. de 2015

We went in with a well researched number which was accepted in fairly short order. Salesman was knowlegeable and did not go into default haggle mode to squeeze out a few more dollars. Business and financing was super prepared and fast. No one wasted our time. Good buying experience.

happy owner

6 de may. de 2015

Service appointment time met promptly. Completed service in less time than quoted, and for less than maximum quote. So much nicer than the selling dealer.

martinisti

3 de may. de 2015

excellent service, have my compressor replace and have the job done in 1/2 day.thanks to Richard McDaniels my service at Schumacher will continue .

Jbsan316

1 de may. de 2015

I bought my first car, a Honda, 13 years ago and was eyeing for an upgrade. My new Subaru is one of the most impressive vehicles I've ever had the pleasure of driving. I love it! I'm very happy with my choice. I can see myself owning this car for another 13 years or more! Thank you so much. Great job from Josh, Tony and Rich!

Deniseferraraslater

30 de abr. de 2015

I feel that the people in the Schumacher dealership are honest and real people. They try to please you as best as they can, and are willing to explain things that you don't understand without an attitude. I like that they don't speak disrespedtfully about other car manufacturers like some car dealerships do.

salbano2002

28 de abr. de 2015

I recently purchased a 2015 Subaru Forester. My sales Consultant was Tony Bermudez. This was my best car buying experience to date. I have purchased many new and used cars and I can easily say this was by far the easiest car buying experience. Tony did not try and sell me the car he wanted me to purchase. He informed me only about the cars My wife and I wanted to purchase. We went to the dealer planning on buying a used 2012 Impreza, but after test driving the 2012 Impreza, we wanted to compare it to the 2015 model. We also test drove the Crosstreck and finally the Forester. After recently being in an accident, I really liked the size of the Forester and fell in love with the Eyesight and its added safety. After over 5 hours of looking and test driving and going over the numbers on all the different cars, We ended up picking the Forester. The car is great and the safety features are even top of the line. Tony took so much time answering all of our questions (probably 2 or 3 time) and making sure we were satisfied and understood the information we were receiving. I can say, I almost felt obligated to purchase a car from this guy. His patience, understanding of our money issues, and desire to get us into the car we wanted was such a unexpected pleasure. If all car sales consultants took a que from him, car buying would be much more pleasant. I can only hope in 15 years or 250k miles when I need a new Subaru. I hope Tony is still in the car sales business. The Manager who put the final touches on the sale was also great. Unfortunately I did not get his name. Same goes for the finance manager who offered me everything but did not force anything which was also pleasant. I will definitely recommend Schumacher Subaru to anyone and if you are lucky enough to get Tony Bermudez as your sales consultant, consider yourself lucky and know you are in great Hands. My mom who lives in orlando will be looking into purchasing a Subaru from this dealer based on the experience I received. Thanks Schumacher and Tony for such a great experience. We will definitely be back.

nytofl

18 de abr. de 2015

I just moved here from NY and this was my first time having my car serviced here. They were very professional and the car was ready even quicker than I expected.

Enc123

9 de abr. de 2015

Brought my 2014 Outback, (purchased in NJ), for routine service and was extremely pleased. Even though I was a bit early for my appointment I was greeted immediately by Taylor who explained the process and inspected the car. I pointed out some cosmetic damage and he told me he might be able to correct it. Taylor was very polite and accommodating to my bad hearing problem. When my service was completed I was pleasantly surprised that the appearance problem was almost invisible. All in all I was very well satisfied with everything especially my interaction with Taylor whom I believe to be a credit to your organization

radiobizgirl

6 de abr. de 2015

The employees at the dealership are wonderful! They are professional, accommodating and courteous. Bob and Russell were above and beyond helpful in waiting for the process to go through. They could tell me every safety feature of my car with their eyes closed. What I didn't understand or couldn't figure out with all the buttons and gadgets on my Subaru, Bob and Russell had the answers.

suzuki750

31 de mar. de 2015

very trust worthy. Quick service for a great price!! The mechanics are very good too. They have loaner cars when needed and a shuttle service.

stiguy

30 de mar. de 2015

The employees at the dealership are wonderful! They are professional, accommodating and courteous. Valerie Chrystal is a gem! I've had nothing but good experiences at this dealership.Great staff!

Red Legacy

24 de mar. de 2015

Chris and Bob made me feel comfortable as soon as I enter dealership. I knew what I was looking for but wanted to see and drive the actual car. There was only 2 of my selection on lot, and one was already sold! Even though the 2nd one was not my color Chris insist I test drive it(love it)!But I kept telling him not my color, so what is your color, RED I told him! Give me a minute, then Bob wanted to show me the RED car on the computer display screen, OK. Chris came back with a BIG SMILE on his face" I found a RED one and can have it here in 3 days". OH REALLY?? I just want to see it with no stings attached!! Well let's end this story, I brought a 2015 RED Legacy and want to say Thank you to Chris, Bob and the finance manager. PS: I still don't believe you guys are new to the dealership(smile)

Happy car owner

24 de mar. de 2015

It was the best car buying experience I have had in 14 years. Fair, straight forward, honest and knowledgeable. If you are looking for a new car, I absolutely recommend this dealership and brand. I ordered my car. I had to wait for it to come in, but the delivery was flawless. Plus, I love my car!

barbaraosorio

19 de mar. de 2015

excellent ,this is our number # 7 Subaru,we also are very loyal to Subaru CarsThe salesman are very helpful and always they tried to hear your request or problem.

luz

15 de mar. de 2015

We got there on Saturday, 3/7/15 to pick-up our car, and as soon we open the door there was Craig waiting for us, and he greet us with our names as if he already new us, it made us fill at home, he took all the time with us to show the new car and took us for a driving test, we really fill very special at Schumacher. He took his time also to explain all the details about the car, I never have a such nice experience, thanks Craig and Kayle.

Jstamm

9 de mar. de 2015

Every part of my experience was phenomenal. Walt was incredibly informative and a pleasure to do business with. I have a feeling we're going to be a Subaru family for good.

toy

8 de mar. de 2015

First Subaru I gotfirst Subaru servicealways the first impression is what it countsthanks to Richard McDaniels for a grate job on my wrx sti

Al

3 de mar. de 2015

Until automobiles are made not to require any regular maintenance or special service, having such work done by Schumacher is the best alternative. Every encounter I have had there for my 2014 Forester, the last two of which were fronted by Valerie, has been wholly satisfying. Valerie's warm and engaging style perfectly matches her knowledge and informed guidance of the work to be done. I always drive away calm and secure in the sense that all is well.

leebranscome

3 de mar. de 2015

Richard McDaniels, who recently handled the 60,000 mile service on my 2011 Outback, continued the unbroken string of excellent, reasonably priced service that I have received at Schumacher since purchasing the vehicle there.

George Quiroga

2 de mar. de 2015

Valerie is a pleasure to work with. She was knowledgeable, efficient, and personable. I waited for the car and she let me know the status along the way. She also pointed out some discounts that applied and a remaining warranty oil change left on my account that helped save me some money on the service. I left feeling that she was looking out for my best interest and I appreciate that level of service.

Greg

19 de feb. de 2015

Needed to have my new vehicle serviced before are drive home. The people were very helpful and friendly, as well as accommodating during my visit.

dgmsti9001

17 de feb. de 2015

Walt was one of the best sale man to work with. Helped me out a lot. Fun experience. I'm now a proud owner of a DGM2015Sti.

Kathi

7 de feb. de 2015

I called service center on Wednesday, 2/4, about problem with low tire pressure light & low pressure in rear passenger tire. Had no appointment but Valerie "sqeezed" me in on Friday, 2/6. Found 2 very small nails in tire so it had to be replaced. Only had 9800 miles on car! Total price~ out the door~ was $39 and that included a 'complimentary' external wash. All service staff were very friendly & accommodating. My actual buying experience was miserable but I bought at Schumacher due to reviews/reports that the post-buy service experience was terrific. Buying a new car is only a 'blip' in the car ownership experience. In the long-term, it is the service/maintenance/repair experience which really matters. Schumacher service has exceeded my expectations~ hope it continues in future. I will admit that I miss Rick! Otherwise, very happy I bought from this dealership. P.S. LOVE the free coffee & water!

subbieWRX

4 de feb. de 2015

Overall I had great experience at the dealership. Mostly I am impressed from the salesman Tony Bermudez, who was on top of everything, any question, any inquiry, any price :) Beginning from the order of my Red Limited WRX throughout the 2 months waiting period, keeping me updated to the day after the purchase, when he physically delivered my accessories, which I ordered on Sunday and the store didn't work. He really went above and beyond to serve his client.

2015wrx

30 de ene. de 2015

Walt was the most professional sales consultant I encountered on my new car buying experience. Things were promised and the next day I picked up the vehicle with everything as promised.

Arielbelanger

29 de ene. de 2015

Valerie Chrystal is fabulous!! Courteous, efficient, knowledgeable and helpful. She goes above and beyond. Have had several great service people at this dealership but Valerie is head and shoulders above all ithers.

fzsubaru

27 de ene. de 2015

This was the best car buying experience I've had to date.The salesman, Tony Bermudez was patient, he never pushed anything on us. He bent over backwards to accommodate us, spent a lot of time even when we were not sure of doing the deal. He only called when our car of interest was on his radar.The finance department was great, Bob got us a rate better than my bank of 30yrs.I will definitely go back !

Rally Fan

24 de ene. de 2015

The service team worked diligently to diagnose & correct our problem. They provided no-cost loaner vehicle and were consistently friendly, courteous and attentive. Steve and Valerie, specifically made the experience positive and reassuring.Stephen Burjan

MasterJES

21 de ene. de 2015

Had a great experience, got a great price for the car I wanted. Everyone was friendly and welcoming, salesman took his time to show me the car, I didn't feel rushed, would recommend this dealer!

jgilber0

2 de nov. de 2014

I was extremely happy with my buying experience at Schumacher Subaru. My salesman, Craig Vitti, was very helpful. He patiently worked with me during three visits to find the vehicle I wanted, negotiate a fair selling price, and navigate through the purchasing processes. I particularly appreciated the kindness, fairness, and respect that he showed me.I strongly recommend Craig, this dealership, and the Subaru brand in general.

bdunruh

30 de oct. de 2014

i had a good experience with service and the sales person who i spent time with looking for a new car would recommend this dealer to anyone

George Quiroga

30 de ago. de 2014

My 2012 Subaru Impreza was damaged by a motorcycle accident, shattering the rear windshield, denting the bumper, breaking the tail-light, and denting the body. Luckily for me the motorcyclist's insurance covered the costs. They asked me to select from several shops in my area and when I saw that Schumacher was on the list, I immediately selected them. I've been happy with my vehicle purchase and regular service at Schumacher so I felt that I could trust the Collision dept. with the repair. I'm so glad that I did. The job was clearly estimated, a time frame given, and having Enterprise rental car there was a big plus. Despite the inconvenience of the accident, everything was resolved in a quick, efficient, and quality manner. I was very impressed and it exceeded my expectations. Rob Howe did a wonderful job of estimating and delivering a top-notch job by the technicians. The vehicle was also ready a day before the estimated completion date. I will definitely recommend them to anybody that needs bodywork on their vehicle.

mmpranck

27 de ago. de 2014

I came in without an appointment to have a Fender Liner replaced and a few screws, brackets, and clips re-installed on the Front Bumper and Undercarriage Tray. All of the necessary parts were in stock and installed within a few hours that same day. I'd like to thank Tyler Dallin, my Service Manager and Juan, my Service Technician for providing top notch Customer Service and paying attention to detail on the job.

Wayne007

15 de ago. de 2014

Was greeted by friendly people as soon as I walked through the door. Hospitality was spot on, never ran out of beverages while we talked away. Services by Schumacher was good. I knew what I wanted before I walked through the door and walked away satisfied with my new car. Domo Arigato! (Means "Thank You" in Japanese)

loriemd528

10 de ago. de 2014

Car was ready early, rear camera installed, works well. Polite, friendly, and seemingly very happy employees. Very happy I chose Subaru. Love the way the car operates. Smooth and comfortable.

Exec11

9 de ago. de 2014

Leased a Subaru BRZ 2 weeks ago that had a scratch on the interior. Replacement parts were ordered and we received a call to schedule an appointment to bring it in for a replaced door panel. Window tint was arranged to be applied the same day (quite expensive but supposedly coming with a guarantee) and we were told the whole procedure for both tint and door panel would take 2 hours. We dropped off the car on time and received a call 4 hours later that the windows were tinted but the interior piece, a 30 minute job, could not be completed. As we live more then 30 mins away, this is hard to imagine that a 30 minute job couldn't be completed even if we were willing to wait longer. Nope. We were told to reschedule and come back another day. Well, we're changing dealers for service. No more Schumacher.

Loramkennedy

30 de jul. de 2014

Schumacher provided Great service in a professional and friendly atmosphere quality work completed on time ... Very customer service oriented making sure all our car needs were taken care of

sydneybanuelos

29 de jul. de 2014

Great Product, Great Service!!! Very Happy with my BUBU!!! We are happy with the product and the handling of the Crosstrek and safety. Thanks Walt...

JohnBiagiotti

22 de jul. de 2014

My wife took our Subaru Outback in for an oil change without an appointment. Mr. Reitz accommodated this request on a very busy work day while she waited. Service has always been exceptional, and we will continue to do business with Schumacher...thanks to the whole team!!

sfanelli

22 de jul. de 2014

No words, excellent job with the people i worked with. they were very helpfull and both of them did everything that they could to help me with my needs.I will recommended Michael as a sale person to anyone that wants to buy a car.thanks

dlorac2001

12 de jul. de 2014

Walt was courteous, treated me with respect, no pressure sales, got the best car deal for me, went above and beyond and totally explained features; Tom helped me with accessories to enhance my Impreza:; Mike handled the finance process and secured a terrific low interest rate. I highly recommend Schumacher Subaru and would suggest to anyone wanting to purchase a Subaru, when you visit the beautiful showroom, ask for Walt and tell him Carol said hi.

bobnotrob

10 de jun. de 2014

Tyler and Marc went out of their way to show me the wear on my exhaust shields and explained how my brakes and rotors needed replacement. No one else has come close to doing this.

Mtoews

29 de may. de 2014

Rich worked hard to meet our desires without making us feel that he was selling us on features. He was knowledgeable and personable. He worked hard to make it a positive experience.

mdavisdc

27 de may. de 2014

I have never come across a salesperson that knew their product better then Dan. He explained everything from bumper to bumper. I was mildly interested in the Subaru we purchased when I came in, but was convinced by the time I was done with my first visit. Upon our return Dan made us very comfortable through the entire purchasing process. I would recommend anyone looking to purchase a Subaru seek out Dan.

MichaelStephens1

6 de may. de 2014

Tony Bermudez and the entire sales staff were very professional and polite. Michael, in the accounting department was also very professional and helpful and made the paper work part of the deal very fast and efficient. Our brand new Subaru Outback was beautifully detailed and a full tank of gas was a nice touch. This buying experience was a pleasure and my wife and I will definitely refer our family and friends to purchase their Subaru from Tony and the entire Schumacher Team.

KennethMarx

2 de may. de 2014

Fast, efficient, excellent, friendly, competent, & answers all questions from customer. I had 7500 mile service for 2014 Subaru Forrester.All staff are helpful & always smiling.

sadymar

26 de abr. de 2014

I experienced a Very friendly and profesional service. Alejandro was very helpfull through out the process. I would definitly recommend this dealership. very satiesfied with my purchase.

Fkeller

20 de abr. de 2014

From the moment we walked thru the doors, we realized this was not going to be your typical car buying experience. We were greeted with friendly smiles and a very energetic and knowledgeable salesman by the name of Walt. He wasn't your typical "in your face/ won't give a you a moment alone to breathe salesman. He took the time and asked us exactly what we were looking for and proceeded from there. He knew his inventory, unlike other salesman we have recently dealt with at other dealerships. After we looked at several vehicles and test driving one WRX, we sat down with Walt and discussed pricing. I told him I would contact him the following day. We returned to the dealership a few days later ready to close the deal. We sat with Walt completing all the necessary paperwork. The sales manager Frank came in to introduce himself and once again, gave me a friendly and almost family like feeling about Schumacher. I would sum this up by saying.. since our first car purchase in 1988, this is probably one of the most pleasant and easiest car purchases I have ever made. I will would highly recommend Schumacher Subaru.Sincerely,Fred K

AndrewHolley

19 de abr. de 2014

Great service, I would recommend Schumacher Subaru service to anyone, they have been great and exceeded my expectations every time I go there. One of the most honest service departments around.

mbmorrison

15 de abr. de 2014

I was in the market of buying a new car. I went to test drive the new brz but came home with the impreza wrx. I am extremely happy with the car! Walt made the whole car purchase an enjoyable experience. He was extremely helpful and I would recommend to others. I am hopong to keep this vehicle for many, many years!

mbo6

12 de abr. de 2014

very quick service, great attention, clean facilities etc. sense I bought my outlander sport in the Schumacher dealer I been doing the service there and I never had a problem.

curtist1111

8 de abr. de 2014

Walt Parcheta did a great job of helping us select the right vehicle for us. The entire staff was professional and courteous. We will definitely do business with Schumacher Subaru again!

sdoiron

4 de abr. de 2014

Our experience with a Subaru was limited prior to visiting Schumacher. I had never sat in a Subaru, so I was "looking". Dan Pieris was the associate who greeted us on the showroom floor and was excited and VERY educated to all of the important things I was looking for in a new car. The safety features were my number one priority. Dan pointed EVERY safety feature out and even gave examples of when those features would matter. There was one question I asked about the electronics, he said, "Let me find out the answer" and voila! He investigated and I had the answer right away. He never once talked dollars, he wanted to know what we wanted in a car. His demeanor is very professional and personal at the same time.We test drove the Forrester and then the Outback. We purchased the Outback and we drove away celebrating. We never felt pressured and we negotiated a deal we are happy with today, thanks Frank Murano.Financing with Connie and insurance with Carol was also pleasant. They gleaned through everything but were comprehensive with all of the intricacies. Thanks to all,Sandra and Jerry Doiron

b2k

31 de mar. de 2014

This is my fourth Subaru Outback, so I already know they are great cars, but having said that I was still surprised at the upgrades on everything on the fourth generation 2014 outback. What separated Shumaker from other dealers I had visited was service and dedication to making the deal happen. Very flexible to my requests. Followed up on all my questions and service after sale has been prompt and spot on. Good to see a firm that all departments function as one.

bcraft007

29 de mar. de 2014

Visited the dealership 3/29/14 for service. While I was there I also purchased a key and key fob. I knew the price of the key and fob when I ordered it, but felt RIPPED OFF when the service advisor charged $90 to program the key fob. When I disputed the charge his response was "computers are expensive". I will go out of my way not to do business with this dealership in the future.

valdesgm

26 de mar. de 2014

Very good service provided in a nice environment. The employees were great and worked very hard to service my car. They were very pleasant in their treatment to the customer.

onikaj

17 de mar. de 2014

Welcoming environment, overall services was good, as a first time buyer it was good, but wish they had explain and not just have u sign documents, that was not clearly explained.

ChrisPBarry

11 de mar. de 2014

As always Schumacher Subaru was friendly, effective and timely with the service of our 2011 Subaru Outback. We would definitely recommend them for your service needs.

fatherchuck

8 de mar. de 2014

Both Ron and Rick were helpful in explaining what needed to be done and what my options were and the cost involved. They listened to me and were very friendly and easy to deal with.

nancyproffitt

2 de mar. de 2014

This was the best car buying experience I've had in many years. The staff was awesome. Even though Dan was new, he was the one who totally understood customer service.Walt and Frank, the sales manager, were equally incredible and helped Dan where needed and helped me to make an informed decision on buying my awesome Subaru Outback. They were all very knowledgeable .Carol Martin is a total blast and so dedicated to the dealership. She is smarter than the average Outback "dog", I mean bear, and she is a pleasure to work with. I have already referred two people to this crew.Thanks for making my new car buying experience so terrific.

coolbombe

2 de mar. de 2014

Overall experience was good. The only criticism is that it took a bit too long. I had an appointment for lube, oil and filter change, balance and rotate tires, Ron was the only service writer working that day (Saturday). My experience would have been better if he had had some help.

pricesubaru1234

23 de feb. de 2014

Phone contact with Service was very frustrating. Didn't get a call back first afternoon or next day. Had to call my salesman Walt to get Service to call back. Then they were very friendly and helpful, but when I was switched back to order the part, again I got a message, and again no call back. I called Parts and Service numerous times with no answer and no call back. I again had to call Walt to get a call back. Friendly service is great, but not getting back to callers is not. Working people have limited time to make these arrangements, and I could have been done in under a minute, but the fruitless phone calls took about 30. Actual service (making the key) was done properly and courteously in about 45 minutes, plus a car wash.Price: $130 for a car key is outrageous, no matter how many buttons and chips it has. Plus $89.95 for programming it. Even with that discounted to $65 (I was told it would be $60) and $6.50 for "Misc. charges" ??? and tax it was $213 for one key! I thought about getting a spare Valet key made, but it was $110 for just a plain key with no remote. Give me back my old simple slim key I can duplicate anywhere for a couple of bucks so I always have a spare in my wallet. I know that the new cars are still being stolen despite the new chip keys.In other words, we know we have to pay top dollar for parts and service, but at least use some of that profit to hire enough people to staff the phones. Thanks for listening.

bracan

14 de feb. de 2014

I scheduled my first service appointment for my new Subaru XV Crosstrek and while getting thru to someone was a bit of the task, the service itself went very smooth. My Service advisor/manager was very friendly and he even fixed the issue I had with my aftermarket hitch installation without making me drive to that department after the service part of my Subaru was completed. I really appreciated that! Service did not take long and I was updated regularly to how much longer it might take.

cboisson13

7 de feb. de 2014

The Service was timely and I did not have to wait any longer than expected. I was not charged for anything extra, it was part of my contract and everything was included and my car was washed properly and released to me on time.

Barbara Bryer

26 de ene. de 2014

The sales team really worked together to accommodate our needs. I would recommend this dealership. It's only been a few days but at this time.... I am loving my new Forester.

jimmygee1380

26 de ene. de 2014

The service was great service personal was very polite and considerate.Your waiting room was well equipped with the need for each customers thank you very much.

CesarRivera

16 de ene. de 2014

The staff is very friendly. And you can clearly see that they always go beyond their scope of service to make the whole experience great.

hrg1412

11 de ene. de 2014

Response to my appointment for service was right on time. Coffee in waiting room was great. My waiting time was about 1.5 hours which was better than I expected.Oh, and thanks for the free car wash!

dyylbb4

6 de ene. de 2014

After researching on the internet and consumer reports, we decided on a Subaru. We were assigned to Cory McKinney. He was very knowledgeable about the product and was very professional. We made a fair deal in our opinion. We would recommend Schumacher to anyone looking for a Subaru.

qnetx

14 de dic. de 2013

In the last year I've had my car in for scheduled service multiple times at Schumacher and have dealt with several different service people. They have been all top notch and I always look forward to bringing my car in.Thank you!

Sietesister

5 de dic. de 2013

Overall my experience was good and in the end we essentially got what we wanted at a good price. I have never liked buying car, I don't like negotiating deals and I am lucky my husband is so stubborn. I found this experience no better or worse than any other time I have bought a car.

SerenityChuck

22 de nov. de 2013

New Forester needed a power point in the console replaced. Diagnosis one day -- very quick, part ordered and informed when part arrived. Came in, installation fast and efficient. Asked if all was well, asked if needed more. All ok.I asked about first oil change at 3,000 mile (per manual) and informed that with modern synthetic oil, first change is at 7500 miles.

hhdog24

15 de nov. de 2013

Great experience other than I had a 740 appointment and they did not have a mechanic there until 8. Even so I was still out of there quickly

smithja53

14 de nov. de 2013

excellent service. felt like they cared about me. explained what they were doing, and full filled the time quoted me. also took the time to explain how to operate a device I have not had experience with.

Zesjg28

12 de nov. de 2013

Overall very helpful friendly accommodating young serviceman always helped and worked out with me! Thank u for the L cat - helped a lot!wish like that all the time!

leebranscome

24 de oct. de 2013

Prompt service, thorough explanation of the service, service center maintains accurate records of prior and needed future service, gave thorough and clear estimate of possible repair work.

bgskar

17 de oct. de 2013

Overall experience was excellent and I would recommend Schumacher Subaru to all my friends. The more I drive my Outback the better I like it, especially in bad weather. Great sales team and great service.

KennethMarx

16 de oct. de 2013

Rick was excellent and professional in answering me about concerns of new 2014 Subaru Forrester. I drove through severe thunderstorm with 50 mph wind gusts on I -95, airport was shut down, & I had concerns with how car was responding at 40mph. on I-95. He was courteous, polite and attentive. I brought car in to have upgraded new mirror & wheel locks put on & have Rick check the safety system as well. I am a first time owner & driver of an SUV. I only had it for 1 week. Part had to be ordered.Richard spent time with me after car was serviced going over some of the issues I was having learning some of the controls. He was very polite and professional and patient and bent over backwards attending to all my concerns. They are excellent staff to have at your dealership, and would make me a lifetime devoted patron of your dealership.Sincerely, Ken Marx

Amy5611

16 de oct. de 2013

I went first to the dealer in Delray Beach and left due to their attitude and knowledge about the inventory at the dealership. Delray Beach Subaru should take a lesson from Schumacher Subaru of what is expected from dealership .

Nopphorn

14 de oct. de 2013

I have very bad on the first service experience. The second visit was very nice and friendly which is the new crew in the service department. Thank you so much.

KennethMarx

7 de oct. de 2013

I first test drove the Forester with Michael Tavares whom was very knowledgeable & pleasant. And he broke me in for the first time driving an SUV and gave me confidence in its handling. I came back to check out some packages, Michael was off that day, and Richard Cavayero treated me like I was a King. He explained everything to me I was concerned about, took me for another test drive and was very patient and responsive to all my needs. He was most patient and hard working and honest, and made my experience in buying a new car very pleasant.They are both major assets to your company.

deprima2000

30 de sep. de 2013

Jose Falero was very professional, he gave us the best buying experience ever. Jose explained all of the car features and with no sales pressure. Frank Murano and Matt Tobias were total gentleman, always willing to help and answered all our questions.Joe D

Syd8372

25 de ago. de 2013

Great service!! Tyler was great.. I recommend the service of this dealership to anyone. Everyone who helped me was so nice and helpful!! Great dealership....

mbr322

23 de ago. de 2013

Hi,Timely service. Car got washed. Price was fair, Rich even checked how much I had paid for the same service in the past. Rearview was reattached, this time for good I think. Very friendly.

noork35

13 de oct. de 2010

I purchased my Subaru from an out of town dealership but made an agreement with them that required them to have the OEM foglights installed at my local Subaru dealership which happened to be Schumacher, and that is when I found out how horrible their customer service is. When Proctor Subaru(the dealership i purchased the car from)called they had the unfortunate pleasure of getting Nestor as our servide advisor, it took them several phone calls/messages to reach Nestor(just to pay them) and personally I called 6 times over 3 days and left him 4 voicemails before he returned my call. He is either harder to reach than the president or he is not very good at his job. When i did speak to Nestor he seemed annoyed that I asked him very simple questions about the install. When meeting with him I introduced myself and he did not say anything back.I asked him approx how long it will take his answer without even looking up from his computer was 1.5 hours, so we waited and 2.5 hours later he strolls out to the customer lounge says the car is ready and turns to walk away. My foglights work so im happy about the actual service their techs did, but dealing with Nestor was just bad. I will NEVER go back to Schumacher Subaru for any reason.