Jeffrey

29 de feb. de 2016

Flexible hours, they contacted me for recall - did not have to wait for a mail notice. Very pleased. Would recommend to friends and family.

Earl

29 de feb. de 2016

great service as always, personel always nice and friendly, I have none bussiness with Baum Chevy for over30 years and have enjoyed working with them.

Frances

29 de feb. de 2016

Its always a great trip 2 baum. Friendly,very helpful staff. Best bunch of people ive had 2 deal w/at any dealer ship.

Michelle

28 de feb. de 2016

The oil changes are always fast and the staff are very friendly. The facilities are clean. I have been at the service repair and the same goes for the staff and facilities over their also.

Gary

27 de feb. de 2016

Loved the fact that we showed up for an oil change and we were in and out in no time. The services was great and the techs are outstanding. That is why we keep coming back. Way to go!!!!

Oh yeah!!!

27 de feb. de 2016

Supercalafragilisticexpealadocious!!! These people are great!!! Fast... efficient... informative...

Roger

24 de feb. de 2016

Everything was completed on time. Everyone at the dealership works as a team with a great attitude . A very nice atmosphere

Peggy

17 de feb. de 2016

Readying for a long driving trip so needed tires rotated and oil changed. Only thing I question is why we had to pay for the oil change this time. I thought we had it with our 'Elite' program. Only one oil change had been used on this program back in Nov 2015. Great that we don't have to make appointments to get the work like this done.

Thomas

16 de feb. de 2016

When the technicians take the wheel covers off to rotate the tires, I'd prefer they not lay them face down on the concrete. I watched the technician do this and when he pulled the air hose around to take off the other tires, it dragged the cover across the floor scratching the face of the cover. More attention to detail.

Stacy

14 de feb. de 2016

Always have had excellent service and never any pressure. Staff is always willing to help. Love the new design and layout.

Mike

14 de feb. de 2016

Very good experience at Baum as always. Professional staff. Work done in a timely manner. Always enjoy talking to staff and looking around.

Margaret

11 de feb. de 2016

My touch screen went out on November 16th. I called Baum on the 17th and took my car there on the 18th. Corey and the guys in the service department were all very nice. They told me I needed a new radio and GM would be paying for it but they did not know when it would be in. I was first told sometime in December. I called back two weeks later and was told sometime in December. I called back a couple weeks later and was told January 29th. After that call I cancel my XM radio that was coming due for repayment and called back to Baum I think that is where Chad got involved. At that point I took my car back to Baum and started driving some very nice new vechicles (Thank you very much). After numerous trips to Clinton (which is 50 plus miles from my house) because the new cars I was driving kept getting sold the new radio arrived and was installed. I took the car home and the next day the radio would not turn off or up or down. I called Corey and took my car back which by the time I got there it was working again. Chad took the car and checked it out ans showed me how I might have to reset it sometimes. I am still not to thrilled with GM but I have no complaints about Baum or any of your employees everyone was very nice and went out of their way to help me.

Linda

10 de feb. de 2016

Everyone is super friendly and helpful. Feel comfortable they treat you like family. Always available to answer all your questions. Quick service when needed.

Julie

9 de feb. de 2016

Which one? I ran over a curb last fall and it was great to be able to call the towing service. The weather was terrible and the driver dropped me off at home and I had a loaner that I could drive to work each day until my car was finished.

A+

9 de feb. de 2016

I needed new tires... I was offered a full range of options... After checking with several other places, I found that I got the best value at Baum's.

Ed

9 de feb. de 2016

great! Friendly people,fast service, clean shop. All work done on time. Good customer follow up and caring for good customer service.

Lou

9 de feb. de 2016

I was treated with the upmost respect and friendship. Scott made this visit an experience to remember and three more words to fill this out.

Diane

9 de feb. de 2016

I appreciate the service provided and the friendly staff. As always everything was done well and I did not have long to wait for completion.

John

9 de feb. de 2016

it was taking a little longer that they thought it would. Sent us home with a loner and then brought are car to the house and pickup there loner.

Jona

8 de feb. de 2016

Professional staff clean work work done in a timely matter the service we come to expect at Baums and a friendly atmosphere

John

8 de feb. de 2016

Entire staff is very helpful and knowledgeable. They even washed my truck and vacuum it out. My truck was in need of a good wash due to winter salt.

Joseph

8 de feb. de 2016

Always friendly and helpful. They will always answer any questions you have. They discuss all options with you prior to you bringing in the vehicle and before any work is done.

Delores

8 de feb. de 2016

My service advisor was very pleasant, professional and easy to deal with. He carefully explained what my car needed in the way of repairs and suggested what I needed to have them do in order to keep my vehicle performing top notch. I appreciated his attitude and advice.

Royal

8 de feb. de 2016

Everything I needed done was serviced promptly and efficiently. I visited two areas for service and my wait was short. Well pleased.

Timothy

8 de feb. de 2016

I always have a good experience when I go for routine oil changes. Was able to get a wash while I was there too in a short time

Sharon

8 de feb. de 2016

People always friendly and customer called by name. When customer waiting for service after repairs are made employee will give a detailed explanation of the repairs made

Brice

8 de feb. de 2016

Was my 2nd trip to the store for the same problem. Didn't seem to concerned the first time. Got it fixed the second time. Still a noise in the steering column. I said to just let it go after 3 tear downs of the steering column.

Gary

8 de feb. de 2016

I drive fourty miles for service so when I schedule an appointment, they are ready to start working on my vehicle at the appointed time. I'm in and out in a timely manner and I appreciate all they do to see that my vehicle is in top working order.

Maren

7 de feb. de 2016

Friendly staff, pleasant environment to sit and wait in, and super fast/efficient work done on my vehicle. I appreciate them getting me right in and taken care of!

John

7 de feb. de 2016

I drive 97 miles to have my truck serviced, We have bought several vehicles from them and plan on several more.

Gilbert

7 de feb. de 2016

very pleased and would tell folks to go there for great service. and they notice other things that might need service soon and let you know about it.

David

7 de feb. de 2016

Got me in same day, fixed my truck quickly! Service manager was very helpful, and staff was courteous. Nice facility.

Penny

7 de feb. de 2016

Had a coupon for a free car wash. Got my car in quickly & were as pleasant as usual (even though I wasn't paying for the service).

William

7 de feb. de 2016

I came in on a Saturday for 5k mile service. They were very quick and efficient for having a minimal staff on the weekend.

Jack

7 de feb. de 2016

everything went as planned. Very happy with the services performed. Every one was very personal and congenial. Everything was fixed and repaired as planed.

Michael

7 de feb. de 2016

Baums dealership and service is Very professional and courteous place of business. I would recommend it to anyone wishing service or to purchase a vehicle.

Carol

14 de dic. de 2015

Service as usual. Excellent would recommend the Baum dealership to anyone and will go back again when I need a new vehicle.

Merle

14 de dic. de 2015

Great service as always. We live 40 miles away, but the additional driving time is well worth the great service.

Evelyn

14 de dic. de 2015

The initial problem was fixed promptly ( they found a screw in the side of a tire - not fixable, but the new tire was acquired and installed the next day) but noticed that an oil change was imminent. I had planned to do that this week, but thanks to the alertness of Baum' staff, it was done when they fixed the tire. That saved me a lot of time in a very busy week, and I'm very grateful.

Jeffrey

13 de dic. de 2015

Due to no fault of their own, the windshield replacement was finally installed correctly and all recalls taken care of. Service dept. Is fantastic.

Mark

11 de dic. de 2015

Your service members made me feel at home and where very helpful in providing information about my truck! Awesome job!!!

Peggy

8 de dic. de 2015

Needed oil change once again and was able to get in right away with no problems. No problem to get done.

Lou

8 de dic. de 2015

Yes you folks are great. You helped Lou and I so much. Thanks to Scott and the team in your help with our car. We did great on the trip average gas 21 to 22 miles to gallon. The trav2010 . Thanks Scott For all your help.The Hansen

David

7 de dic. de 2015

Traded a 2015 Chevy Tahoe for a 2016 Tahoe. Shawn Evans was our salesman and he did a great job explaining the new Tahoe and any changes/updates it had to offer. Would buy another vehicle from Shawn again.

Steven

7 de dic. de 2015

Oil change, just an oil change. Oil change, just an oil change. Oil change, just an oil change. Oil change, just an oil change.

Danielle

7 de dic. de 2015

The employees at Baum always go above and beyond to ensure I understand what they are doing to my car. I appreciate the friendly attitudes and prompt service.

Valerie

5 de dic. de 2015

Baum experience is always very pleasant and employees are upbeat and friendly. I will continue doing business with them in the future.

Richard

4 de dic. de 2015

While it took several visits & 1 negative survey, the truck is now fixed. Baum went above and beyond on the last visit once truck was fixed, they test drove several times & it was full of fuel when it was returned. All at no charge to us as we had already spent $2000. This is the typical service we receive from Baum, we just had a rough time getting here, but we are completely satisfied at this point in time. Special thanks to Corey & his service team.

Danny

4 de dic. de 2015

They are all very nice and helpfulI've had several issues with our new Tahoe and they are awesome about helping me out

Stephen

2 de dic. de 2015

Great Customer Service, Convenient Hours, Courteous Staff, The only place I will let service my vehicles. Clean and comfortable waiting room

Keith

2 de dic. de 2015

Efficient, friendly, informative, and thorough service at the Quick Lube. This is the place to go for oil changes, tire rotations, and check-points on car maintenance!!

James

30 de nov. de 2015

Spencer has always did a good job for me when it comes to schedule, providing me a loaner car or giving me a ride.

Randy

30 de nov. de 2015

Friendly staff and my sales person Jim Jackson was excellent. Also, my first contact at your dealership was with Tahler and she was excellent to work with as well. I am very pleased so far with my purchase of the 2015 High Country Silverado and expect my future dealings will be top notch as well. Randy

Roger

30 de nov. de 2015

Everything was great as usual! Everyone at the dealership works as a team to have everything ready and with a friendly smile...

Anita

30 de nov. de 2015

I had a tire go bad very close to the dealership. They provided my a loaner car while they obtained a tire and checked out the items that I was at the dealership to check. I could not ask for better service.

Vicki

27 de nov. de 2015

I drive 30 miles and pay a little more to have Baum service my car, that sort of says it all.

Eddie

27 de nov. de 2015

Employees were helpful and polite. The facility was very clean. The work was completed in a timely manner. There was a comfortable waiting area.

John

26 de nov. de 2015

They are by far the best dealership I have ever had business with I will highly recommend them to all my friends and family They treat twitch the upmost respect They make you feel like family

Bob

25 de nov. de 2015

Lower cost for oil change. Compete with area oil change prices. Bigger cities like Bloomington & Decatur offer better pricing.

Deborah Folks

25 de ago. de 2015

I'm writing a review for my mother she has bought severals vehicles from here and when it comes having a recall done no would help her to get this taking care of she ending up going to another dealship and Gm even said this should of been taking care this was not customer service so she going have someone else take care vehicles from now on. You have lost her business and my too.

John

17 de jul. de 2015

I had detailing done of my truck and they did an excellent job. They were very friendly and gave me a 2015 Chevy Malibu to drive to work while they cleaned my truck.

Dixie

16 de jul. de 2015

I was to exchange a Trax which I had been driving for my Malibu the next day . I knew the Malibu probably needed an oil change even though it had not been driven for 3 months . I asked Becky for her advice and she agreed it needed a change. She suggested that they change it then and it would be ready for me the next day when I was to return the Trax. Very thoughtful of her and I really appreciated the helpfulness it. I love doing business at Baum's . I can always trust them with their suggestions and recommendations . Also, I know they care about their customers and appreciate their offer of classes to us to learn the new features of the new cars. Technology is overwhelming to some of us but we can always count on them to help.

Rob

15 de jul. de 2015

I originally went in for an oil change and tire rotation and to set up an appointment to find out why my check engine light was on. It was 2-2:30 in the afternoon so I had no expectations on getting it in that day. After the oil change, etc., they drove my car and me across the street to the dealership, got me set up with a service manager. He apologized upfront because they weren't going to be able to get my car right away, which I completely understood and was fine with. They diagnosed the problem, got a list of parts on hand and what needed to be ordered, and gave me best and worst case scenarios on price, and set up a tentative appointment to get my car fixed. Admittedly, I had tried to get my car into a Chevy dealership in Bloomington where I live. Over the phone, the response I received was that 2-2:30 was too late in the afternoon to be bringing my car in to be diagnosed. The service I have received in the past and present from Baum's, on the other hand, has been excellent! I have, and will continue to recommend Baum Chevrolet Buick to anyone looking for a quality vehicle backed by a great service department!

Daniel

13 de jul. de 2015

had a left rear sensor say tire was low .I put some air it the sensor light didn't go off put some air in and still had the same thing bought it in and found that the tire sensor wasn't relearned when tires were rotated. might remind the guys to do this.

Mary

13 de jul. de 2015

It was vary pleasant, And the staff was vary friendly and the mechanics answered my questions with great attitude and patients. :)

Beverly

13 de jul. de 2015

As a female, I always feel like I am treated with respect and honesty. I'm confident that I am given the truth about what work is needed on my vehicle. Everyone in the service department is friendly and courteous. Thank- you for employing these kind of honest and hardworking people.

Maren

9 de jul. de 2015

Very friendly staff and very quick service/response time. We did have a mixup at the cashier's desk (only charged $86 and then got a call that she mischarged us and needed our CC again to place $100 more on our CC). We also noticed that a battery car charger was left in our backseat. Other than that, I know I will be returning to buy another vehicle from you in the future. We are looking to buy another car in the next few years that has third row seating and heated seats :)

Lawrence

8 de jul. de 2015

Everyone at Baum is always kind and helpful. I always feel like I am important to them and they always take care of everything.

Janet

7 de jul. de 2015

I took my car to the collision shop to be fixed. I asked them if they could fix the "ding" in my door (somebody got me sometime and it needed to be popped out & a paint touchup)the gentleman told me he didn't think they could do that but would have them do something. They did not get the "ding" out - put a little paint on it and that's all. I was completely satisfied with their other work on my bumper but the "ding" was not done to my satisfaction.

John

6 de jul. de 2015

We kindof got off on the wrong foot when we went to the lot and not one salesman bothered to come out and see if we needed any assistance!! So I called to tell them what had happened and that since I had purchased several cars in the past, I was really shocked that you did not seem to want our business!! We were put in touch with our salesman who made the whole process very easy! We love the car!!

Christy

5 de jul. de 2015

I can't say enough good things about Baum's. They are an awesome car dealership to work with and always do quality work.

David

4 de jul. de 2015

I think the car buying experience has improved greatly over the years. My only disappointment was the pushy finance guy trying to sell me car protection coatings and the extended warranties.

Stephen

3 de jul. de 2015

The cost of repairs to our Trailblazer were to be quite costly. They were very up-front and explained how it was not a safety concern at this time. However given the age and high mileage, I decided to check on getting another vehicle. The sales staff has and is very helpful in looking for another vehicle. They gave us a very nice car to drive while they search for the vehicle for us.

John

1 de jul. de 2015

Very friendly staff and always helpful. They got a coupon out of my glove department so I could get my oil change for free. They always look out for my needs.

Jeffrey

1 de jul. de 2015

Fabulous service all around. Working with Baum's is always a great experience. It's well worth the 30-minute drive from Bloomington. Thanks for all you do.

Jeffrey

30 de jun. de 2015

We are always well taken care of at Baum. We have recommended Baum yo several of our friends and Baum never disappoints.

Stephen

29 de jun. de 2015

Called Baum after 5:00pm told them Truck was not running right they worked me in the very next day I got there about 8:30 and I was back on the road around 11:00 Great Service There is a reason I drive over 60 miles one way Great Dealer Great Service department

Ray

26 de jun. de 2015

Baum Chevrolet has always treated me well. They have responded to my needs in a timely manner and when I get my vehical back I can count on it.being repaired.

George

26 de jun. de 2015

Very friendly and quick service. Repeat to get twenty words, Very friendly and quick service. That is only fifteen so this should do it and make about twenty-nine words.

John

26 de jun. de 2015

You have these cards that allow us to accumulate points based on our purchases. When I came to retrieve my vehicle & pay, I presented Jody Chambers' card & was told that it had expired in April. We didn't think the card ever expired & we've both presented the same card since April, when we visited your oil change facility & have never been told that the card had expired. What's up with that?

Pamela

24 de jun. de 2015

Had my car detailed. It looks great. Except they forgot to put my rubber floormats back into my car. Becky was great about it and will be sending them to me.

William

23 de jun. de 2015

They did a great job. My truck has custom wheels and they took e tremlt good care of the when rotating.

Evelyn

21 de jun. de 2015

I especially appreciate the people at the detail shop and the oil change station. They are always cordial and attentive and do their best to satisfy my requests. They are a definite asset to your business.

Curtis

20 de jun. de 2015

Baum goes above and beyond every time I bring my Tahoe in. From my salesman answering questions to the service team performing top notch work and excellent customer service. Baum will be my Chevy dealer for life.

Scott

20 de jun. de 2015

We have had excellent service from people answering phones to sales to service. NO COMPLAINTS! Sales people are extremely helpful and not pushy. Facilities are super clean. Service dept always updates you on how your service is going. The detail shop does a FANTASTIC job!!

Connie

20 de jun. de 2015

I called Baum on a Thursday to have tires put on my car. They were delivered to the dealership, & installed on my car on Friday. I was very happy with how easy it was to get the tires right away. And it didn't take more than an hour to get them put on.

Alan

12 de jun. de 2015

Over at the detail shop "Becky is the Baum!!" Lol you see what I did there. Seriously though every time I go there for detailing or oil changes everything is top notch. Never had a bad experience and will continue to always come back.

David

8 de jun. de 2015

Our salesperson, Tim Hoyt, was welcoming, personable and did a great job of introducing us to our new Traverse. Rick McGlothlin in Finance was great in explaining all aspects of our lease agreement, and made for a pleasant experience.

Gilbert

6 de jun. de 2015

They take there time to point out a might be coming problem and always try to help fix it or make appointment to get it fixed before more damage is done.

Joy

4 de jun. de 2015

The lady who tells you how much services cost, etc. at the front desk is not your cheerful person; she's point-blank about everything, so that you don't feel very welcome to come there. But the mechanics changed that perception to "excellent" by their helpfulness, efficient work, and completeness of the services needed, and their good attitudes.

John

29 de may. de 2015

We had air conditioner problems which were covered under warranty and they were able to fix it. We are an elite member so we got to use Scott Baum's truck for the day which was a nice surprise. Thanks Scott

Lindsey

29 de may. de 2015

This was my 3rd time purchasing from Baum in Clinton. Plan on going back for 4 in a couple years.

Kyle

19 de may. de 2015

I have always found it easy to purchase, get service, and get any information I need from Baum Chevrolet-Buick. Always satisfied.

Diana

18 de may. de 2015

Shawn Evans was great to work with. He knew what I was looking for and took his time to make sure I found it. I appreciate his persistence in finding me the right vehicle. Rick in Finance was also a pleasure to deal with. It was a great experience dealing with Baum.

Peggy

16 de may. de 2015

Using our Elite Program, I was able to have the oil changed and tires rotated without an appointment. All personnel were very friendly and I did not have much of a wait.

David

14 de may. de 2015

Baum.s found the truck I wanted in Nebraska, and went out there and hauled it back to Clinton at no extra charge. I thought they went above and beyond to please me.

Donna

14 de may. de 2015

Always pure courteous service. I'm made to feel like I'm important Pleasant service done in a timely manner Never have any complaints about my service

Gary

13 de may. de 2015

Never a problem for me,I get a loaner to use,update calls on the work being done. very professional!!! A1 Service!!!

Kenton

6 de may. de 2015

Becky is amazing, she did an excellent job with my Avalanche. While my truck was in the detail shop, I roamed over to the dealership to drive an SS that was in the auction bound row. Shawn was my sales rep and he was an absolute pleasure. Fire the new girl and hire me, Kenton.

Julie

4 de may. de 2015

I have had my vehicles taken care of at Baum's since I came back from Portland Oregon in 2009. i bought a great used car and it was in great shape. No matter what the issues have been Baum has always stepped up and taken great care of me and my vehicles. Customer Service is the best value any dealership should practice. I live in Clinton and if I have any problems I'm in the neighborhood and that means a lot. I trust Baum with my vehicles.

F Dick

4 de may. de 2015

I had a tail light on my Colorado pickup and went to the lube service location where they immediately made the repair on a Saturday morning.

John

3 de may. de 2015

I have delt with Baum for 40 + years and have found them to be a very honest company. There service department have allways been friendly and helpful and sometimes gone beyond what most service depart would do for you. When you are there the treat you as a frend.

Terrace

1 de may. de 2015

Brought car in for a recall . Seemed like I waited longer than I thought for work to be completed but not having bought car at this dealership it was understnadable. Great waiting area and staff was more than friendly. The delaership has a GREAT reputation for service work.

R

27 de abr. de 2015

I came in at 1:50 p.m. not realizing they closed at 2:00 p.m. on Saturdays, but the guys were awesome! I even told them that since it was so close to closing time I could come back another day but they wouldn't hear of it and were very gracious. Did the service smiling all the while, great guys!

Wallace

25 de abr. de 2015

The total experience of getting the 2015 Malibu was great. Thanks to Jeff for the time he spent with to work everything out. A excellent place to do business.

Jeff

23 de abr. de 2015

I've dealt with 3 Chevrolet dealerships in central il. and Baum is by far the best to deal with, their service department is very knowledgeable and makes each customer feel like family, also Scott Baum has no idea who I am, but each time I've seen him in the dealership he goes out of his way to make sure I'm being taken care of and willing to answer any questions. Jeff Miller.

Margaret

20 de abr. de 2015

loaner car was ready and waiting for me, when I arrived. Good detailing job. Always enjoy going to dealership !!

Ruth

18 de abr. de 2015

I appreciated the prompt service. My car had to be towed to Baum Chevrolet/Buick for service. They brought me a loaner car. They kept me informed by giving me an estimate. They revised the estimate when more was needed. I appreciated each person's help. Everyone that I interact with from the receptionist, the service department, the body work department, and the business office were friendly and efficient. I am so thankful that this company is available.

Donna

18 de abr. de 2015

The body shop got my car in quickly and the estimate done very quickly. They were able to order the part and have it here the next day. The work on my car was completed in a short time. I won't go to any other dealership

Carmen

13 de abr. de 2015

I have been very pleased with any service(s) I have had done there, since the day I purchased the vechicle. Very friendly employees.

Donna

10 de abr. de 2015

I found the staff very courteous and helpful. I had a question and Craig was super helpful in answering it.

Diane

7 de abr. de 2015

I am a big fan of the service department at Baum. The people who work there are friendly, courteous, and honest. I trust only them to take care of my car.

William

7 de abr. de 2015

The service at Baum is the best that I have ever received at a car dealership. I plan to do business with you for years to come. No pressure sales and competitive pricing goes a long way with me as the right way to do business.

Eddie

4 de abr. de 2015

Not my first time to use your service department. This visit like all others the service was outstanding. Chad and Corey are both very easy to talk with, understand my issues and have always provided the level of service I expect. I appreciate their level of professionalism. Please provide them a well deserved "pat on the back"!

Evelyn

3 de abr. de 2015

I especially the lack of "hard sell" approach. Shawn Evans answered most of my questions competently without trying to push me into anything. But I still would like to know how many gallonS the tank holds.

Richard

3 de abr. de 2015

You guys are really good at getting cars back on the road and not taking a long time to do it! Thanks!

Dennis

3 de abr. de 2015

Kraig was super friendly and helpful. He is the reason I will return. It was hard not to notice, however, the lady who runs the detail shop. She was rude and condescending to everyone she spoke to. It upset me to sit there and listen to her. Good thing you have Kraig to compensate.

Chad

2 de abr. de 2015

Had my traverse being fixed by the service department. They were wonderful in contacting me about the problems and giving me solutions that didn't break the pocket book. Very thorough on explaining all of my options.

Wesley

31 de mar. de 2015

I was having a routine lubrication service when it was found my front tires were wearing abnormally. A call to the service desk resulted in getting the alignment problem corrected that day. Much appreciated since I was returning to springfield.

Wilbur

28 de mar. de 2015

I think that communication between the dealership and the customer is a most important tool, as much as a screwdriver, or a wrench, is to repair the problem with the vehicle. WLW

Patrick

25 de mar. de 2015

Everyone we have dealt with at Baum Chevrolet Buick has been knowledgeable and very professional. We had some body repairs done and the employee was able to get the repairs done in a manner that would not hurt the integrity of the body. He convinced the insurance adjuster that there was a better way to repair the damage and it cost less.

Tracy

24 de mar. de 2015

Prior to my current car I had a 2006? Malibu Max bought brand new.. I considered buying a VW this time but my family and I have always been loyal chevy people (they have never bought anything but a chevy pickups)... I am so glad I bought a Chevy Cruze- and went thru Baum... I recently got into an accident and Baum was there 100% customer service, and perfect work done to repair! I will buy another vehicle there just because of the customer service!!!!

Richard

23 de mar. de 2015

They always take time to explain what is wrong with your vehicle and how long it will take to fix it.

Kathryn

21 de mar. de 2015

My Check engine light came on almost immediately after the oil change. That makes me wonder if it was reset.

Ruth

16 de mar. de 2015

I used the Lube and Car Wash department on Saturday morning, March 14, 2015. The workers are super competent, efficient, and friendly. All work met or exceeded expectations. In addition to the oil change, I had the full service car wash. Thank you.

Scott

11 de mar. de 2015

We had our car fixed at your body shop and was well pleased with the excellent job that was done. When we dropped our car off it was filthy, when we picked it up it was repaired and detailed inside and out. Thank You for the fast and excellent service.

John

9 de mar. de 2015

Had a recall done-----then oil change & tire rotation & wash..Was provided with a loaner while all this was done...Thanks!!!!!!

Monty

1 de mar. de 2015

Jill Haycraft and Tim Hoyt took care of our new car needs on an impromto visit. They worked very well for us.

Carole

1 de mar. de 2015

All associates I came in contact with were very friendly and welcoming. Issues were taken care of and explained to me.This was only my second visit to Baum's and I'm very pleased with the service! Thank you for great service!

John

28 de feb. de 2015

I came to the service department because of a recall on my 2005 Chevy Impala. They did a great job. I needed an oil change so they took my car over to the lube center for me. That was very nice because I didn't have to get in my car in the cold weather and take it myself. Thanks Baum for your excellent service to your customers. Scott Baum also came by and greeted me by name and checked to make sure I was satified with my experience at Baum.

John

27 de feb. de 2015

The staff at Baum's were extremely friendly and helpful, especially our salesman (Tim Hoyt), as well as the financial services staff.

Tristan

21 de feb. de 2015

Tire rotation and oil change Only took fifteen minutes. People were easy to talk to and could answer my questions for me

Joy

21 de feb. de 2015

Everyone involved in getting my car in quickly and accomplishing the oil change, 27-pt. check of everything, and the tires rotated, were well-prepared and did everything amazingly fast.

Jeff

19 de feb. de 2015

Fast and courteous service. Took vehicle in on Tuesday night and it was back on the road by Wednesday morning! This is my second 800.00 $+ event in the last month but wouldn't want anyone else to work on it.

Orville

18 de feb. de 2015

Double stop. A ding repaired and an oil change. Smooth and easy, just had time for lunch with a loaner car.

Mike

18 de feb. de 2015

The service was very excellent. Very clean inside and comfortable seating while waiting for your vehicle to be completed. Would recommend to any one. I will surely go back again.

Marvin

17 de feb. de 2015

Thanks for the excellent service on my Oil and Filter change.The owners manual required 6.3 quarts of oil for change. The service manager checked and it required 5.0 quarts of oil for the 2.0 Liter Tubro Engine. The Owners Manual was wrong. Good Job. Marvin and Carol Ridgeway

Bruce

15 de feb. de 2015

I needed a headlight fixed in addition to an oil change. I have changed that bulb before and I had no chance of changinging it with out some disassembly. The entire process took less than 15 minutes and I have been telling everyone.

Howard Andy

14 de feb. de 2015

I got right in. every one was friendly they did a good job. There is a nice place to wait

Ray

13 de feb. de 2015

Baum is always very prompt & courteous. I would recommend them highly. They provided us with a loaner and the car was fixed earlier than I expected.

Daniel

12 de feb. de 2015

i had a problem with my heater . I called in and they got me right in and had it fixed. sure is good to have someone that knows what to do.

Jeffrey

4 de feb. de 2015

Had the oil changed on my wife's Buick Enclave and had a new battery put in the key fab for my Chevy truck. Service was fast and friendly. This is what will keep people coming to Baum.

Cassie

3 de feb. de 2015

I was a little frustrated when I had to wait for the guy to get off of his personal cell phone to even great me and take my car in. He was the only one in there and I just found it a little rude that he couldn't get off of his phone to help a customer

Orville

31 de ene. de 2015

Body shop front office staff excellent. Chuck runs a class oper. Competent when estimating, courteous, and delivers on timing that he promises. Very good loan car. Was not mired in paper work as we sometimes are. He should be considered for a compensation increase. Much of the success of this oper. is due to this outstanding mgr. Would like to have been offered a cup of coffee!

Jacob

30 de ene. de 2015

As always the service staff was fantastic. I was able to drop the vehicle off and pick-up as expected. The loaner car offered by Baum is a huge perk.Thank you to Corey and the Baum team!Jake Poland

Rebecca

30 de ene. de 2015

This is the second new vehicle that we have bought from Baum Chevrolet within the last three years! Baum Chevrolet and and their employees that we have dealt with are second to none! We and our families will continue to use this dealership. The folks at Baum Chevrolet are like family and are a great group to work with. Thank you very much. Jim and Becky Pinney

John

30 de ene. de 2015

Baum's body shop did an excellent job of taking care of our need and in getting our Equinox fixed in a timely manner.The quality of workmanship on our vehicle was outstanding. Very pleased!

Royal

28 de ene. de 2015

It is good to be protected from weather when delivering a vehicle for service. Seemingly our particular problem was resolved and time will tell. We have been concerned about Scott so it was good to have a brief visit with him and see that he is healing and progressing. God is good!

James

28 de ene. de 2015

I bought my truck there back in late October. Russell was my salesman. I have bought a few auto's in my lifetime and he was tops. I never was hounded by phone or email about something that that wasn't what I wanted. You just don't get that type of service just anywhere . Very satisfied customer.

Gary

23 de ene. de 2015

I really like the service I get. The only problem I have is that now my vehicle has to go all the way to Clinton for service. When we purchased our vehicles it was with the under standing that there would be full service in Famer City and this is no longer the case. I worry about what will happen when the employees who are now at Farmer City retire.

Jeff

22 de ene. de 2015

I especially like the customer service and explanation of what was going to be done and what I need to keep an eye on for future repairs. Your service advisor " Chad Scott" was a pleasure to work with.

Thomas

22 de ene. de 2015

The guy who runs the lube department has got his act together. He deals with the customers in a friendly manner and helps in the lube bay when necessary. He does a great job and I hope you pay him well.

Denise

21 de ene. de 2015

Craig went above and beyond in taking care of a recall on my vehicle, even though I was only in for an oil change. Thank you!

Dave

20 de ene. de 2015

Enjoyed the nickel tour . Your service mgr is extremly knowledgable and egar to please . A real baum asset. Thanks a lot!

Joseph

20 de ene. de 2015

Had oil change, found oil seal leak, made plans to take car back to fix it. Did seem confused at times at oil lube. Decided to do air filter, then the forgot to do it, had to wait while they did do it. However,they were very busy, lots of phone calls and customers. Did have plenty of workers, just a bit unfocused at times. Service dept. was great to wotk with. Enjoyed visiting with the owner.

Gerald

8 de ene. de 2015

Had no appointment, but that wasn't a problem for them. Even gave us a car so we could go eat. Thank you.

Ed

8 de ene. de 2015

Got there and was immediately taken to the department I needed. Was in and out in no time and had excellent service. We live in Decatur but come to Clinton to have our vehicles taken care of by you. Great service,

Donna

7 de ene. de 2015

They had a loaner car ( beautiful LaCross ) ready for me upon arrival. I am always treated like family at Baum

Michael

6 de ene. de 2015

We have loyally purchased our vehicles from a local dealer for many years. However, since they didn't have enough choices forthe vehicle we were interested in, we decided to check out Baum's, as we had always heard good things. We were so pleased with not only the selection of vehicles, but also of the exception service received. At no time did we feel pressured to buy or trade. Even though we could tell they were very busy with year end business, we were given special attention and never felt rushed. Very pleased with our experience!

Walter

31 de dic. de 2014

We are always pleased,and if we have any problem you are quick to let us know or fix it. Always happy. Thank you.

Skip

30 de dic. de 2014

The quick lube was quick but I was hit with a $25 replacement fee and $40 in labor fees after I asked if there was any fees other than the battery and I was told that there wasn't.

Dana

27 de dic. de 2014

I visited the dealership on several occasions during November and December evaluating options. I can't thank Russel Crutcher enough for offering very professional, and thorough service through out our search for the perfect vehicle. His creative and superior customer attention allowing us to drive several units, even rent a slightly used vehicle at no charge for me to drive to work to have a thorough driving experience is noteworthy. Finally the deal that was offered was exceptional, and he supported our requirements for the value of our trade in. WELL DONE Baum Buick, now I can thoroughly enjoy our new 2015 Buick Enclave for many miles and years. Thanks to all.

Ryan

24 de dic. de 2014

Great job! Dropped off my daughters car night before the appointment for programing of keyless entry and your shop called about 2 hrs later and said it was done.. A DAY EARLY!!! AMAZING THANK YOU SO MUCH SHE GOING TO LOVE HER CHRISTMAS GIFT !!!

Gary

21 de dic. de 2014

Every time we come to Baum Chevy for service we are treated outstanding. The employees are very friendly and service is great. We do not have to sit around and wait. Our needs are taken care in a timely manner and we are on our way. We continue to tell our friends and family about Baum and the great treatment we have experienced.

Steven

18 de dic. de 2014

friendly, helpful in explaining why my oil may have gotten so low before my oil change time. Nothing on dip stick at home my husband put in some so I could get to Service shop saftly.

Tyrone

13 de dic. de 2014

Employees are personable. Finding issues with vehicle. Asking questions pertaining to what I want done. After all the truck has 130,000 miles on it. Anticipating the next vehicle from your establishment.

Thomas

11 de dic. de 2014

I had several things repaired on my van, and everything seems to be done very well. Given the amount of work (+$700), I am disappointed to have been charged a $45 diagnosis charge for a switch I opted to not replace, hence 4/5 rating.As GM is included on this, I will express my disappointment with the quality / service life of the traction control disable switch. I bought my 2010 Express van new and have pushed the button less than 10 times in its life just to see if it did anything. If it was a $5 switch, I probably would not have minded replacing it with its ridiculous service life, but for +$100, this seems like a prime candidate for a "good will" repair.btw, the van was brought in for service to repair an intermittant HVAC issue that was diagnosised as a wire melting out of its connector at the fuse block. This seems like an unusual and embrassing failure to have on a four year old vehicle.

Jeffrey

9 de dic. de 2014

I love the personal service. I recently had surgery and was unable to drive but desperately needed service on my vehicle. They came to my house, took my vehicle in for service and returned it a few days later.

Karen

8 de dic. de 2014

Bought 11 Chevys at Baum since 1960. They serviced & repaired all. Baum goes extra mile with service & quality. I know basics only about vehicles, commuted many miles, so need dealer I can trust. People there are professional & nice!

Mathew

5 de dic. de 2014

The staff at Baum is outstanding! Allyson and Will went above and beyond what is expected of a dealership! The Baum team is why my wife and I continue to purchase vehicles there. Thank you for all you hard work!Matt and Heather Dunn

Jack

4 de dic. de 2014

The detailer did a fantastic job on my Chevy Cruze. Every time I've taken it in for a detail, looks like a brand new car. They gave me a 2015 Chevy Malibu to drive.

Dianne

3 de dic. de 2014

There was a sense of reassurance and being well taken care of from the very beginning. I feel very confident in my decision to buy from Baum. Everyone was very friendly, answered all my questions in a timely fashion over the phone since I live in Danville...They accommodated my every need......

Ronald

3 de dic. de 2014

The same efficiency and promptness I have come to expect from the dealership happened again. No reason to look elsewhere.

Donna

29 de nov. de 2014

It is always nice to get in and get out in a short period of time. I stopped because there was no line.

David

28 de nov. de 2014

Service was fast despite a busy day with others also waiting for oil changes. The one negative would be the form you fill out when you first enter the Quick Lube is a bit misleading in that it simply states something to the effect of, "If asked, would you request a tire rotation.." I checked the box, but was never asked about a tire rotation. The technician simply performed the tire rotation. Not a huge issue, but would like confirmation that it is being done prior to paying so it is not an unexpected charge.

James

24 de nov. de 2014

Very goood service and battery test indicated need for new battery-installed new battery and now no need to purchase a new car!!!

John McQuinn

20 de nov. de 2014

Always friendly and helpful. The staff always makes recommendations for improvement or to replace worn out parts. This is one of the three vehicles we have purchased from Baum since 2005. We would recommend this dealership to all our friends and family.

Terry

19 de nov. de 2014

Our salesperson was Russell and he was excellent. Took the time to show us all the gadgets on the car and how to use them. Did not feel hurried at all! So far I have always exceeded expectations when dealing with Baum...

Diana

19 de nov. de 2014

Corey was able to work me in to get my headlight changed on short notice and I appreciate this. Always great service from Baum.

James

14 de nov. de 2014

Salesman, Tim Hoyt, was very helpful and knowledgeable about the SUV we were interested in. Absolutely no pressure in buying. We ended up buying a new Enclave and are very satisfied.

Nelda

14 de nov. de 2014

Of course, insurance coverage made the experience easy for all of us - the personalities and professionalism of Baum's staff was comforting and instilled confidence in their abilities. Questions were answered promptly and accurately. The rental car was a new model and a pleasure to drive. My car was repaired and ready on the date promised.

Terry

12 de nov. de 2014

Came in for detailing and left with new vehicle!! Just love everyone at Baum. So great to do business with. And thanks Russell for all the time you took with us!!

Thomas

12 de nov. de 2014

Rick in the finance department went to bat for me on warranty dispute and got the issue resolved. It has been a history [over 20 years] of great service that keeps me coming back every time I need a new vehicle or service. Thanks again.

Kathy

9 de nov. de 2014

The staff at the dealership were friendly and on time. The work was completed in a short time and has been done to our satisfaction.

Wesley

8 de nov. de 2014

Everyone has always taken care of our needs very well.I would like to say also that the new remodeling resulted in a very convenient and beautiful business location.

Judy

7 de nov. de 2014

Corey was great. Keep me informed and got my car fixed. Even got the oil changed before I got there.

Stephen

6 de nov. de 2014

I drive over 60 miles one way for an oil change because of the Quality People and Service I get with Baum Chevrolet Even after the manufactures warranty expires. Kraig and his staff do a wonderful job and talk about fast. I trust everyone at Baum Chevrolet to provide the best Service possible

Karen

2 de nov. de 2014

I appreciate that I was reminded of recall work that was needed on my vehicle when I visited Quick Lube.

Rebecca

1 de nov. de 2014

My recent visit to Baum was for a first visit and oil change . The staff does a great job and are so professional . We would recommend Baum for any automotive needs.

Russel

31 de oct. de 2014

We are so thankful for Chad Scott, He picked our car up got the job done and returned it to us. We have had such a busy work schedule and was so thankful that he could do this for us. You guys are great!!!!

Robert

31 de oct. de 2014

I was informed that there were two sources of a revolving "squeak" and that one of the squeaks was remedied - for $500. I was disappointed as I drove away from the dealership and ever since - to realize the only squeak I had heard prior to taking my car in was still quite prominent! I was hoping the noise would at least be diminished.

Steven

30 de oct. de 2014

I believe Baum Chevrolet Buick is a great dealership. I have always been treated well there with respect, kindness and fairness.

Donna

30 de oct. de 2014

Tony is always very helpful - I don't know the mechanic's name who was there but he also was very helpful in fixing the daytime running light that was out - even though they couldn't tell it was broken because it was daylight!

Marvin

30 de oct. de 2014

As always the service was first class. Chad Scott is a real asset to the dealership, and to the customer.

Arnold

30 de oct. de 2014

The sales staff went beyond our expectations, and as a result, both my wife and myself felt highly respected. Any and all questions that we had were answered promptly, and with sincerity. Thank you for a pleasant experience.

Jo Elaine

30 de oct. de 2014

As always, courteous. The HUD has gone blank about three times, and, of course, would not do that at the dealership. Therefore, I will wait and see if it does it again, and will contact Baum's again.

Michael

30 de oct. de 2014

Looked at my Rendezous because the service engine light keeps coming on. Found nothing wrong and did not charge. Please address this survey to Brenda Hendricks as Mike Hendricks is deceased.

Kevin

27 de sep. de 2014

My salesman was friendly. I never felt pressured to make a purchase. They did more than what I expected.

Steven

26 de sep. de 2014

It went well, felt like I was important. Did not expect to have the pickup there overnight but I worked it out.Karen Halicki

William

18 de sep. de 2014

I came in to the quick lube & was needing to have breakfast so one the attendants took to me to a place to eat, then I called to see if my vehicle was ready & was informed it wasn't quite but that they would send someone to pick me up when my vehicle was done, which they did.

Chad

12 de sep. de 2014

Love the friendly personality of the dealership and had a great experience with Allyson Hadfield. Particularly appreciated the no-pressure approach. I had a car in mind when I came in. Allyson brought the car to me, let me take the family on the test drive, then set the kids up in the waiting room while we worked through the details. Very low-pressure, positive experience. I will be back.

Mary Ann

12 de sep. de 2014

had my oil changed. Offered free tire rotation. In doing that they discovered that I needed new tires in the very near future. Appreciate being "looked after".

gary risler

10 de jul. de 2014

after spending over $3000.00 for a warranty,i have to pay for recharge of my ac,to me if a charge is needed it has a leak.not happy about this.now check engine light is on will probably have to pay for sensors..

Denise McQuinn

22 de jun. de 2014

Todd our salesperson was excellent. He told us everything about our new truck and made us feel happy about our decision to buy from Baum. Rick in finance helped us to get the best interest rate and payment that worked for us.

Connie

10 de jun. de 2014

I would have liked to have been kept up to date as to the problem they encountered. Everything turned turned out fine in the end.

John

7 de jun. de 2014

I was treated with the most respect and treated the best ever in my whole life of any dealer ship .

Dennis

6 de jun. de 2014

had the truck washed. The young men did a darn good job on her as they always do. Was right in right out. Keep up the good work

Wesley

2 de jun. de 2014

I always get good service and more than that, there is concern that any perceived or real problems are taken care of satisfactorily.

Robert

29 de may. de 2014

The service we receive at the dealership is one of the main reasons we keep coming back. It's nice to deal with such professional people.

Gary

20 de may. de 2014

Appreciate Brett Cummings (used car manager) assistance to get my car to the dealership for repair and Chad Scott (service advisor) call to me letting me know what the issues were before repair was made. Good experience.

Shirley

20 de may. de 2014

It had been several years since we had traded with your dealership and we were very impressed with the way that it had grown. We also were very pleased with Jeff Company who we had as a salesperson. He was very informative and helpful in trying to find us what we wanted.

Timothy

16 de may. de 2014

Craig went the extra mile to make sure the tire repair was done correctly. Becky and crew made the carper in the old van look like new. Thank you!

Alison

16 de may. de 2014

Russell met us almost immediately when we pulled up. He was polite and knowledgable about the models we were looking at. The deal was initially out of my budget. He kept me updated everyday either through email or over the phone. Once he was able to get the deal in my budget, he let me know immediately. I was able to buy the car within four day. Great experience. Very happy with my purchase.

Denise McQuinn

14 de may. de 2014

Staff is always friendly and make recommendations to keep my car in excellent condition.

Gary

10 de may. de 2014

I have always felt that Baum worked well with my needs. I have used other dealerships in the past but never been as satisfied as I am with Baum. The dealership and service department has been outstanding. I will continue to use Baum and recommend Baum dealership to everyone that is in the need of an auto.

Charles

9 de may. de 2014

as always a great experience. Been with baum for 20 years. no shipdealer has been as good to me as baum

Merle

9 de may. de 2014

Tim Hoyt, Baum Sales Consultant was very helpful and intent to find the Enclave we desired in a timely manner. Very personable and helpful in all matters involving the sales process and helped show us the features of the vehicle.

James

3 de may. de 2014

I am very happy with the way things were handled. Allyson was very helpful and had her hands full and Scott stepped in so she wouldn't have to make so many trips back and forth for answers to close the deal. I think Scott know I would be that way and I am glade he sat down with us to her legs and my time. She knows her job and does a great job of it, but she can only do so much on her own. Thank both of you and yes I would send anybody to you both. I have not used the rest of the dealership yet so I can not comment on the hole dealership but they seem to be very nice. Thank you Allyson and Scott.

Gerald

2 de may. de 2014

We were really happy with our purchase of a 2014 Buick Regal. Our salesman, Jeff Company went out of his way to treat us right.

Sherry

30 de abr. de 2014

It was great as always. They even left the car in the garage so I could drive it out since it was a down pour of rain when I was finished.

David

30 de abr. de 2014

The work was done quickly and efficiently. I was treated with much kindness and respect. I was very satisfied with the experience.

Monty

27 de abr. de 2014

Buick was struck by a deer and needed body work. Chuck kept me informed during the entire repair process. Great communications.

Karen

24 de abr. de 2014

Had great experience buying Aveo so we came back to buy our Cruze! Todd worked with us beautifully both times! I know if I have problems or questions, Todd is there for us! We like to buy in town if at all possible!Rick TRIED to get the financing we wanted, but finance company deals differently than we would have liked! Wanted bimonthly payments taken out rather than end of month! Husband upset with that (NOT at Rick)!

Peter

24 de abr. de 2014

Your sales staff was honest and up front on everything. There were no surprise in the whole process. I will be coming back to you for all service and work because of this. Thank you for your honest service and friendly staff.

Dennis

17 de abr. de 2014

over the years I have bought cars threw all the local dealers. but after buying from baums. no other dealer even comes close to the honest fare treatment I have experienced in my last two purchases. from the great helpful sales staff right down to oil changes and wash ups hands down you are the best.

Donald

15 de abr. de 2014

I am a repeat customer and will not hesitate to buy from you again. We are very please with all the personal that we talked to and they got me exactly what I wanted,Thank You very much !

Jo Elaine

10 de abr. de 2014

I just want to say that I was very impressed with Jeff. He is so knowledgeable about all the computer "stuff" on the car. I felt an immediate rapport with him. I also appreciated Scott's, as always, friendliness and willingness to work with us.

Maxwell

10 de abr. de 2014

The Baum Collision repair team is fantastic. They were easy to work with and plan the repair. Best of all they did great work and the truck looks brand new again.

James

8 de abr. de 2014

Had my Enclave detailed - excellent job and friendly customer service. Even told me of two recalls coming that I was not aware of yet.

Vicki

5 de abr. de 2014

Superb service as usual. I goofed and had oil changed at a speed lube in Decatur, and they put in the wrong oil. It's worth it to drive 25 miles out of the way to have Baum take care of my car.

Dixie

4 de abr. de 2014

Every one is so very pleasant , speak to you, always ask if they can help, and make appointments that work with your schedule. Great service!!!

Krista

2 de abr. de 2014

My family and I have worked with Baum's for over 35 years. We won't buy a car from anyone else. Service is great, people are great and I trust everybody at Baum's. It's always a great experience!

Janice

29 de mar. de 2014

Chad was so wonderful. He explained everything and kept us updated to the repair that needed done. I do not know what the other gentelman's name that was there but he was also nice. We were going to walk down to get something to eat while waiting on our car and Scott offered us a car to drive. AWSOME PEOPLE AND SERVICE.

Wilbur

29 de mar. de 2014

Scott; Barb and I bring our automobiles and trucks to your dealership, as we trust and depend on you and your team. Barb & Will Ward

Ted

28 de mar. de 2014

I stopped by the Baum's Quick Lube to have a headlamp replaced. I was hit with sticker shock when I was told that it would be in excess of $31. I kind of thought that was a bit much for taking 5 minutes to change a lightbulb.Otherwise I really like Baum. I think Scott Baum is great and he has a lot of good people working for him.

Robert

19 de mar. de 2014

Baum has always treated me as if I were family and I love that part of doing business with them.

Derick

17 de mar. de 2014

Allyson was very friendly and did everything she could to get us into the vehicle we wanted that same evening.

Roger

16 de mar. de 2014

My accessories were installed correctly and neatly. Oil change was freaky fast. Won't know until next light freezing rain if defroster issue was fixed. Vehicle was washed and I was on the road.

Charles

16 de mar. de 2014

We have been very pleased with the service we have received at Baum Chevrolet. The people are always courteous and friendly.

John

15 de mar. de 2014

Doing business at Baum Chevrolet Buick is always a pleasure. I'm a return customer and I frequently recommend the dealership to others.

Marvin

14 de mar. de 2014

Jeff made buying a new car a pleasure. He did everything possible to make sure Carol and I were satisfied with the car we were interested in and the best deal for us and the dealership. Scott and everyone at the dealership were very helpful and friendly. Thank You Jeff.

Stanley

12 de mar. de 2014

I was very pleased with the professionalism that Allyson Hadfield showed in helping not only purchasing a new truck but the delivery orientation as well. I will definitly recommend her to my friends.I feel that Baum Chevrolet is the PREMIER place to buy & service a new vehicle.

Darci

9 de mar. de 2014

No pressure from the salesman. He was great at trying to locate a vehicle with the options that I wanted at another dealership. Gave a fair trade in value for my old car and listened to my request for my own financing. Overall great experience!

John

7 de mar. de 2014

Return customer - third vehicle purchase over the years -always a pleasure doing business at Baum's. Family owned business - great attention to the details.

Linda

6 de mar. de 2014

Friendly. Was able to get my car in right away. Told me about a small leak to keep checking. Very satisfied.

Janice

1 de mar. de 2014

They do a wonderful job. They are not high pressure sales and make you feel comfortable while at the dealer ship.

John

27 de feb. de 2014

We have always had excellent service at Baum. This visit was for a routine oil change and as usual the staff was friendly and courteous. I was impressed with the quick service for a busy Saturday morning!Thanks again!!

Melvin

24 de feb. de 2014

It was a pleasure to do business with everyone we talked to.Delores was very helpful & is an asset to the agency. we appreciated Scott making a point of talking with us each time we were there. We will recommend the agency.

Joy

22 de feb. de 2014

Everyone involved seemed to have all the information I needed at their fingertips (in the computer), and they were able to give me that info and guide me to the right place where I could be efficiently served.

Orville

21 de feb. de 2014

Courtesy is what sells your Service. Everyone I spoke to whether about my car or just visiting was very courteous and caring!!!

Kris

21 de feb. de 2014

It was a pleasant experience. I never had anyone review the features of the car after i purchased it as well as Russell. It was great costumer service.

William

18 de feb. de 2014

After LOF & checking the tires for rotation & replacing the windshield wipers, we wanted to have the car washed upon getting the car washed one of the attendants at Baum's noticed the antennae was missing he noticed it because they usually take them off so they don't get broken. It was replaced at no charge, thank you. WRH

Kevin

3 de feb. de 2014

I assume this was to Oil leak (actually transmission leak) on my Colbalt. Chad provided pictures so I knew it was a new leak vice an old leak from a previous accident with rocks on the road. I really liked this. Repairs made with recommendation to service tranny which I also fully agreed with since they had to open it up anyway.

Carmen

3 de feb. de 2014

I always receive a friendly greeting. the service is excellent. I had my car in for a "complimentary detailing". My car looked great . and thank you for the complimentary service.

John

1 de feb. de 2014

I would say this is the best dealership in the world .I know I will always buy from them and no one else for the rest of my life.They are really helpful and very resepectful of you .and really great people there.i have never been treated that good from any other dealership in my life

Thomas

1 de feb. de 2014

After a horrible experience with OnStar and GM Roadside assistance (new car was dead on side of road for 4 hours before help arrived) Baum delivered a car for use. Service manager, Corey, was very good to work with and went the extra mile.

John

30 de ene. de 2014

They did an excellent job. Staff was very friendly and helpful They were very efficient . I would recommend them to all my friends and family

Ronald

26 de ene. de 2014

Stopped in for service and a car wash, if they were washing cars..because it was so cold. Everything completed within a 1/2 hour and I'm on my way.

Ronald

22 de ene. de 2014

I was treated with much respect, listened to, and developed alot of respect for Allyson Hadfield, Mike Reed, Rick McGlothlin, and Scott Baum. It was a real pleasure to do business with all of them. I have told everyone about experience and hope they will try to purchase their next car at Baum's!

GC60

18 de ene. de 2014

I clicked on the link to check availability and Baum Chevrolet responded within a few minutes. The facility was excellent and the vehicle was exactly as described. I was greeted by name as I walked in and was impressed with their professional standards. I also received a follow up call about the visit. Great service!

Kevin

3 de ene. de 2014

I dont not know if this was for the Engine Maintenance or the Body work so I will put both:Engine: I can not believe I am being charged to fix a gasket that may not have been the problem after all when they finally found the leak. But, hey its your dealership and I am just 1 customer.Body: Excellent work all around once again. Work was done as promised.

Stanley

27 de dic. de 2013

I was able to get my truck serviced in a very timely fashion by a very professional team from the service writer thru the technition .

Satisfied customer

26 de dic. de 2013

I contacted the dealership via email and was called back by Laci Miller to answer questions I had concerning the vehicle and whether it was still in stock, since I live out of town. Laci confirmed it was in stock at the price advertised on cars.com. I set up an appt. to view the vehicle, hoping it was a good as advertised. I was not disappointed. The sale person, Alllison, was extremely helpful and answered my questions and demonstrated the features. The only thing I found disappointing is after we signed all paperwork with Allison we had to wait well over and hour to get in a see the actual person to write up the bill of sale.

Mark

11 de dic. de 2013

Very pleased, completed in the time frame they stated, and the truck looks good as new. They went the extra mile in getting in the correct parts.

Brian

4 de dic. de 2013

Every employee I spoke with was extremely friendly and the experience was very timely. The vehicles to choose from was very good. I was greeted by the owner as soon as I can into store and spoke with him several times throughout the process. My sales person was very friendly and worked hard to make it a quick process after deal was done.

George

4 de dic. de 2013

Very friendly courteous service treat just like family never forget a face. Everything was well explained. Beautiful remodeled dealership.I will always recommend Baum Chevrolet Buick Clinton, Il.

Amy

4 de dic. de 2013

I loved Baum everyone was great and no pressure which I love I hate dealerships that pressure you . Even tho the only thing having problem with is the onstar even after talking to the repair part they were even helpful understanding that I am hour and half away that they would love for me to come back to get it fixed but understand my concerns and if there is closer dealership could go to it...again had a great experience with this dealership

Lynne

3 de dic. de 2013

Once again I received nothing but the best. Everyone did their very best to find me a car that I loved but one that would work best with my credit. I am in love with my car and it is no struggle financially to have upgraded.

Michael

25 de nov. de 2013

I had to have our car towed in and wife needed a loaner for a few hours, they were prompt bringing her a car and also making the repairs on our car. Always receive great service!!

Gilbert

23 de nov. de 2013

They always welcome you when you arrive. Most times you are out back on the road sooner than what they thought it would take to repair your car. And if there is another problem they will let you know so you can get it checked soon.

Mike W.

30 de sep. de 2013

As my third car-buying experience from a dealership, this was by far the best one. In fact, I vowed never to buy from dealer again, but Baum surprised me. Delores, my sales=person was not pushy and did her best to negotiate a fair price. The Finance-guy was also very nice. I give Baum high recommendations.

Gary

1 de sep. de 2013

My experiecnce with Baum Chevrolet was outstanding as always. That is why I keep coming back. All the people at Baum's make you feel welcome and like you are part of thier family. They also make you feel that they truly appreciate you as a friend as well as a buisness deal in your purchase.

Roger

30 de ago. de 2013

Jeff Company was our salesman and he did a fantastic job finding exactly what we wanted and keeping the price reasonable. This is the second vehicle we have bought from Baum/Jeff Company in the last nine months and we have been very satisfied.

Captiva Sport

26 de jun. de 2013

All of your staff - super people!! They always take the time to answer our questions - and find out what's going on with whatever situation we might have. Everyone from the sales staff to the parts staff to the lube staff - great people!!! Keep up the good work!!!!

rsbright

20 de jun. de 2013

Wonderful service with the purchase of our new car. Our Salesman Russell was wonderful to work with. He took a lot of time with us to go over all the new features that is so new to us. Thank you so much for your help and making buying a new car a great experience. Thanks to Will for all of his help with the finance part.

mane311

7 de jun. de 2013

Finished really fast and everyone there is really nice and helpful. It is a pleasure coming to a garage where people are friendly and pleasant.....Purchase my vehicle from Baum 2 years ago and have been so pleased with their service. They really put the customer first.

Rachk

23 de may. de 2013

My experience was awesome. I felt really comfortable and confident in my purchase of my new car. Everybody was nice that I talked to. I will consider buying my next car from them when the time comes. Thanks again!!

Steve H.

29 de abr. de 2013

I drive more than 60 Miles one way just to get my oil changed their Service is worth the trip. Kraig's Crew do an excellent job and make you feel like Family. Why would you go anywhere else

John

12 de abr. de 2013

Always very easy to work with. No problem getting into them for oil changes or any repairs.

Silveradoman

9 de abr. de 2013

My vehicle was test driven by three individuals, to try to duplicate what I was describing. I really appreciate the effort and hopefully the software updates have solved my downshifting problem. Thanks again!

tgbowil1

27 de mar. de 2013

They always take car of my car maintenance and repair needs.

Allen & Faye

12 de mar. de 2013

Baum Chevrolet is absolutely the BEST!! I wouldn't shop anywhere else!! We have purchased our last 5 vehicles from Baum Chevrolet. Every employee - from the owner Scott - to the detail person - are very cordial and willing to help you in any way they can. We will not purchase a vehicle anywhere else but Baum Chevrolet!!

EnviroGuy

20 de ago. de 2012

My family has bought here for years and now my wife and I just bought our new Chevy Sonic from here. It is a great, friendly atmosphere with associates willing and ready to help. The price was the lowest around. Our experience was more than acceptional!

russell

16 de ago. de 2012

i hade a broke down olds and was looking for a newer truck till i seen the truck i have now. everyone was so helpfull and treated me right..... Thanks to everyone at baums and keep up the great job...

butch

26 de mar. de 2012

I like Baum Chevrolet for their professional style in selling a new Chevrolet Equinox. My salemen Todd Wilmoth was to the point and made me a good deal. Picked up the SUV the same day. Rick in fiance explaing everything very well. Easy transaction with no problems.

J/JMCD

3 de mar. de 2012

This is the second time we have done business with Baum Chevrolet and by this time we consider them as family-oriented business. Our purchase began online one afternoon and the next day we went to the dealership and our purchase was complete in a couple hours. The dealership worked with my husband and I to obtain a deal that benefit us as well as the dealership. We did not have to sit in a small, enclosed room by ourselves while our deal was being completed. We would highly recommend going to Baum Chevrolet as it was a very pleasant, non-pressure related experience. Thanks again for all your assistance in our purchase.

Car Man

2 de mar. de 2012

I have bought many vehicles from Baum Chevrolet Buick in Clinton, IL and highly recommend them. Scott has great employees in the service and Quick Lube departments to keep your vehicles running like new. Keep up the good work.

Practical purchaser

2 de mar. de 2012

My husband and I have purchased several excellent used cars from Todd Wilmoth at this dealership. His attention to detail, efficiency, and dedication to helping us find exactly what we wanted impressed us so much, we will return to him every time.

chuck

21 de feb. de 2012

The staff was very helpful and they worked hard to get me into a car for a good price, i would recommend them to anyone looking for a new or used car.

"He who wants a good deal"

18 de feb. de 2012

For a community on the smaller side, you will be surprised at all Baum has to offer. Along with a good selection of new and used cars, they also repair, sell tires, change the oil. and wash and detail all vehicles. The only service we haven't used at this dealership is the purchase of new tires. We've had very good experiences with every service they offer. Seven years ago we bought a used car and tonight we drove home a new car! From start to finish, my husband told me, "They (Baum) almost make it too easy to buy a car." Thanks for making the whole experience so easy. It's a always a pleasure doing business with you all! Thank you Scott, Todd, Mark, Kraig, Becky and Kristin! You will be seeing us again!

lbell58

9 de dic. de 2011

the best place to get a car. nice people. makes you fell very welcome.and if you need a special kind of color of car thy will find it for you. and the serive is great the people that changes your oil are also special peoplei do not go any where else only at baum.

muscle car enthusiast

13 de nov. de 2011

I had a great sales person by the name of Laci. She did a great job of showing all the features the Hummer had to offer. The dealership was very clean, and the staff very professional and friendly. We love our new vehicle!

allpainted

29 de oct. de 2011

I was put in charge of finding a 2012 Chevy Equniox for my mother--she has reached the point where she can't get in and out of a car easily. Took quite a bit of doing and ended up having to change "wish" list since it was impossible to find exactly what she wanted. Once search was narrowed down to Silver LTZ we were told by Baum that they could get one for her on Tuesday. (The transaction started on the internet and continued on the internet and phone.) An hour before the car was to be picked up we received a call and e-mail to please call as soon as possible--they didn't have it. Although the night before when I asked if the car was in and everything was ready to go I was told it was (Lie #1). The story was that the other dealer dropped the ball--believable since we knew the other dealership but no matter--they lied that the car was already in. Mom & my sister (who was going to help out at the dealer--learning the car's features) was enroute but I was able to get her stopped before getting all the way there (<1 hour drive). They promised they had already lined up another car and would have it no later than Thursday. I told them we weren't interested but I was promised that there wouldn't be a hitch with the next transaction. So, crazy me, I agreed and we set a Friday morning transaction appointment. Of course, this meant changing several things on my mom's and my sister's calendars. I told Laci that if I didn't hear from her on Thursday night with a confirmation that the car was on their lot and see a picture the deal would be off. Spoke with Laci Thursday night, "The car is here and being cleaned up." She didn't send a photo. Shame on me for not insisting on a photo.Mom and my sister arrive in Clinton at the appointment time (10:30). Guess what--no car! and no one called or e-mailed!!!! Their reasoning--the driver had picked up the wrong car the previous day and they had sent someone first thing that morning to go get the Silver Equinox which they had expected to be there in time and we wouldn't be any the wiser. By this time my mother was just wanting to get this deal over with and said she would wait awhile. (I would have left--had located a few other silver Equinox's at other dealers.)Baum's sent them to lunch and picked up the tab. By 11:45 I had not heard from anyone so I sent Laci an e-mail: Everything going o.k.? Mom should be out of there by now. Her response everything is just fine, your mom and sister are having lunch. Well, I knew something was wrong then. So, I called my mom and all she said was the car isn't here yet. There was no need to interrupt her lunch so I e-mailed Laci again--what's going on? She waited to reply until she could say mom was back working with the paperwork. Not one peep about the facts of the transaction. Mom has the car, but it took 2 trips, countless calls and e-mails and almost 7 hours at the dealership on Friday. All because they lied and didn't have it together. This would have been inexcusable service in the best of situations but my mother is older and my sister hasn't been feeling well, which they were aware of. I made it very clear in my e-mails and on the phone that once they arrived everything needed to be ready and organized so they wouldn't have to wait. "We promise--it won't take more than 1.5 hours, 2 at the max."NEVER will we deal with Baum's again and we will be sure to broadcast their way of doing business.Positives: Mom is older and can get nervous with all the complicated computer stuff on a car and they were patient and kind with her when demo'ing everything. They bought lunch.

AmberQuick

24 de feb. de 2009

There are lots of awesome sales people at Baum's Chevrolet! They work with you as much as possible! Weather you are buying a new or used car or just need an oil change! They are the place to go in Clinton, for sure! Scott Baum is a great, outgoing, down to earth owner! He doesn't try to screw people over! Awesome place!