Peggy Ong

7 de nov. de 2016

I didn't have a specific Appt. but was told "after lunch" would be all right when I called. Total time in the waiting room was approximately 2 hours and 1 air filter was replaced in addition to the Inspection. I was able to complete my annual renewal on line so the Inspection was properly reported.

jennifer forrest

7 de nov. de 2016

Bridget was very helpful! Appreciate that she followed up and kept me informed.Will continue to ask for her in future.

Rob

4 de nov. de 2016

Great experience buying a truck. LaRay Wilson took the time to find the exact truck I wanted. I have never been so pleased with a car buying experience. I got a great deal.

Donna Low

4 de nov. de 2016

Excellent! Brian & Jack were honest without being pushy. They gave us time to look around at other cars before our final decision. I completely enjoyed our experience and will recommend them to family & friends.

Emily Brockette

3 de nov. de 2016

Quick service and very helpful .

Joe Masters

2 de nov. de 2016

I was interested in a particular car so I reached out to our club liaison at Five Star -Plano and he helped me put in the order.

Leon Sailer

1 de nov. de 2016

Salesperson was very competent and knowledgeable, however, I felt the Business/Finance person was very pushy with trying to sell extended warranty and other add ons.

MARTHA MAXWELL

1 de nov. de 2016

Umar was very professional and absolutely helpful in the process of me purchasing a vehicle. He answered all my questions/concerns and made my experience there very comfortable and satisfied with my decision on a new vehicle. Just gotta LUV it!! Thanks so much!

Cathryne Stone

28 de oct. de 2016

We were sold by the careful counsel and advice of Alex. It was a good experience. I didn't think I'd pass muster when my report came in, but all was well. I have the car that I needed and I'm very happy. It drives like a new car, even with 155,000 miles on the odometer. They even found the floor mats for the floors! I was very happy. Thank you for being there for me when I really needed a friend. Cathryne Stone.

Gen Thomas

27 de oct. de 2016

Very helpful salesmen (William and Kenneth) .

Jerrold Bell

26 de oct. de 2016

As usual service was expectional ..

Brian Feiro

24 de oct. de 2016

Experience was good. Stopped in about a month ago to test drive F150s. Came back a few weeks later to make the purchase, but timing wasn't right given where I was on my leased vehicle and residual value. I returned this week once everything was in order to turn in my lease vehicle and make the purchase. Chris followed up well, and stayed in contact throughout the process. Once the sale was complete, Lupita was great with accessories, and even better at overdelivering the time it took to install them the next day.

Laurie Manning

21 de oct. de 2016

Don't remember but he was great. Needed new battery under warranty and he got me out within an hour

Dale Nelson

20 de oct. de 2016

Initial phone call was what brought us in. Very helpful and not condescending when my wife called. Was disappointed when the gentleman providing shuttle would not shuttle me. So I took uber. Upon picking car up from the recall work I received the complimentary car wash but low tire pressure light was on. Really? That went unnoticed? Overall not completely sure I'll return.

Kaley Wall

19 de oct. de 2016

The experience I had purchasing my brand new 2017 Ford Escape was absolutely wonderful! They really worked with me to get my payments where I wanted them to be and they were so so nice to me! I would recommend this dealership to anyone. They made my experience very pleasant, I can not say thank you enough for being able to get me in that car. The car is also more than what I expected it fits all of my needs. Thank you all so much!Kaley Wall

Louise Lackey

18 de oct. de 2016

Took the 2014 Ford Taurus in for a replacement battery and checkup. The people at 5-Sar Ford were extremely helpful, efficient, and courteous.

Lynn Farestad

18 de oct. de 2016

Cheyne was awesome. I don't like going to dealers, but my daughter had a great experience with him so thought I would give Cheyne a try. He did not disappoint. Never felt pressured or caught in the "typical cycle" ypu hear about. Betweem Cheyne and Randy, this is tbe best car nuying experience i have had. I needed a new vehicle.

Kimberly Clemons

17 de oct. de 2016

The Service Advisor, Eddie Sauceda, who helped me was great. Nice, warm and very informative.

Sravan Kumar Sadu

17 de oct. de 2016

It was a good experience .

Susan Barry

14 de oct. de 2016

I was favorably impressed with Eddie Sauceda's demeanor. He was very polite, efficient, and he asked the shop to wash and vacuum my car after it was serviced. That may be a small thing to the dealership, but to your clients, it's huge, and makes us leave feeling that you care for the customer. Also, that you don't want your product going out the door looking bad.

Janet Hathcock

14 de oct. de 2016

The people in customer service and repair was great

Melva & James Chapman

13 de oct. de 2016

Roland Hamons at Five Star Ford in Plano Texas was very helpful with replacing our car's dead battery andlet us know that the battery was under warranty. Roland also made sure that everything was checked out before returning our car. This service was done in a timely manner.

Sheri Betts

12 de oct. de 2016

Friendly, convenient, informative and relaxing. .

Steve W

10 de oct. de 2016

One of the easiest and quickest car purchases I've had.

Manuel Taveira

10 de oct. de 2016

Bridget was extremely professional, knowledgeable and helpful. I came in to replace a clutch assembly under warranty and Bridget took care of it worry free.

Go frogs

9 de oct. de 2016

Fairly smooth transaction. Had agreed on deal prior to stepping in dealership. New manager slowed process down but it worked out. Would recommend Steve Mandrell,he was low pressure and very helpful

Sylvia Gooden

8 de oct. de 2016

came in for state inspection come to find out was not due until next year,stayed instead to get oil changed estimated wait time was two hours think vehicle was ready before two hour timeframe quoted.

Steven Garrett

8 de oct. de 2016

Everyone was great, especially Robbie Butler. From our buying experience to service A-#1.

Tim Bokmeyer

7 de oct. de 2016

Very timely work and went beyond what was asked for. Excellent customer service and Tony had excellent follow up through out process.

Sherry Smith

6 de oct. de 2016

I have always used this dealer, Shawn Moore is a great and keeps me coming back. Chris Sloat was great but he is gone. Now Roland helps me nice person also

Jeff Strongin

6 de oct. de 2016

Leased a new Escape. Very smooth transaction .

Dorothea Kay Zimmerman

5 de oct. de 2016

Everybody is very kind and friendly. .

Bob McCutcheon

4 de oct. de 2016

Always been positive and my service person outstanding .

Kip Mikeman

3 de oct. de 2016

Awesome service and pricing .

Linda Dunlap

30 de sep. de 2016

"Brian" turned my bad experience into a very good experience.Keith, the previous Manager left me hanging, and my car sat in back lot with nothing done to it for almost 2 months!!! I would now recommend a friend or family member to him to take good care of them! :-)) Thank You!

JamesG

25 de sep. de 2016

I was greeted promptly and led to person who could help me. He turned out to be one of the most completely service-minded dealer people (other than BMW) that I have ever met on a service drive.

Body Paint Misbehavin

21 de sep. de 2016

I walked in with an appointment with Mr. Laray Wilson to discuss a specific vehicle. I had bank financing in the works on my own but also wanted to explore other financing options to get the best rates, etc. Mr Laray was diligent and upfront in his dealings with me. I felt reassured I was dealing with quality people. The General Sales Manager was very helpful and courteous a, Mr Abby Berry. They took time to explain options cause I had some business specific requirements the sale had to meet while staying in budget.The finance person Mr. Bill Alton was thoroughly detailed in his processing of my actual loan. A great team effort that completely exceeded my expectations compared to when I walked in feeling so uncertain and anxious. I left impressed and so very thankful my give them a chance turned out with such a great outcome.

Vinay Menon

20 de sep. de 2016

Great overall experience in buying a new car ! Got a fair price for my trade-in, got a good deal on the new car, very professional staff, and was taken through the process with no hassles at all.

Dougg

16 de sep. de 2016

Great job. Worked me into their schedule despite it being late in the day and allowed me to change my own air cleaner and return parts I did not need. I greatly appreciated their help.

MattLoInsurance

9 de sep. de 2016

Love the 2015 Mustang I just purchased at 5 Star Ford of Plano. Hector Hernandez is a wonderful salesman to work with. He is attentive and knows the product. The sales staff is courteous and professional! My buying experience was fun and exciting (:

Amber Thompson

7 de sep. de 2016

Hands down the best buying experience we have had, our sales Manager Brian not only found us exactly what we were looking for but had us in and out of there in no time. The General Manager Brandon was very helpful and knowledgeable as well. The name of the dealership matches the experience I had!

JChance

6 de sep. de 2016

Had the Auto Butler performed. Truck in excellent shape staff was very friendly.

hughes

3 de sep. de 2016

Five Star Ford has always been my go to for all my Fords. I have known our service advisor, Felix for 15 years and he is fabulous. Service is top notch! And Don Baxter is the bomb! Will not go anywhere else.

Kenneth Phillips

30 de ago. de 2016

Dean and Salespersonal very professional and helpfu Facility was clean and nice touch snacks.

Lawrence Tipton

29 de ago. de 2016

Last week we purchased our 4th vehicle from Five Star Ford in Plano, TX. Enough said.

Wilford Rabb

28 de ago. de 2016

We were looking for a nice used truck and left with a 2016 truck. Rashaun Sanders took out so much time showing us used and new inventory and explaining the different benefits which led to a purchase. He's good!! He treated us like family. He made us feel really comfortable and not pressured. He called us a few days later to see how we were doing and to see if we had any questions/concerns. Five Star Ford is truly fortunate to have Rashaun Sanders as a member of their team. He cares about his customers.

Veysel Karatas

27 de ago. de 2016

They have very good customer Service. They are also very friendly.

Prinmesha/dallas

27 de ago. de 2016

Great customer service and follow up. Roland is always professional and keeps us informed during the repair process.

Christopher Lamkin

24 de ago. de 2016

overall experience was great! I would definitely buy another vehicle from this dealership.

Clifford King

23 de ago. de 2016

This was my first service for my 2014 Escape at 5 Star Ford Plano. Service was excellent and Service Advisor Tony Hamblen was very attentive and provided a quick tour of the facilities. The waiting room is much better then most I have visited.

Jeffrey Parmley

22 de ago. de 2016

Awesome place to buy a new or used car. The sales force go above and beyond to help you, no matter what your credit looks like. My credit was shot, and the salesman found a way to get me into a Ford certified used car with low mileage on it. Five star Ford of Plano TX is A-#1 in my book. with be a customer of theirs for life.

Jeffrey Christensen

19 de ago. de 2016

They seemed a little short handed for sales people, but, I did show up without a appt.

Jeffrey Hurst

19 de ago. de 2016

LaRay was very professional and a sincere individual which is rare in the car sales area.

Jeffrey Parmley

17 de ago. de 2016

I am extremely pleased with the dealership and there sales force. Pete Restivo and laray. They were both awesome in the buying process. They are super salesman in my eyes. Will recomend all my friends to sam packs five star ford in plano tx.??????

Charlie Dickerson

16 de ago. de 2016

5 Star Ford makes the buying experience enjoyable...in with the request and out with the request. No back and forth and pushing you towards a vehicle you don't want.

Crystal Mikeman

15 de ago. de 2016

Awesome experience! My car was in and out of the dealership quickly and washed when I received it. Very impressed!

Melinda Teran

10 de ago. de 2016

Had an excellent experience! Eddie was very friendly from the beginning to the end. Very helpful in all of my needs. Went out of his way to make sure I was happy. Will definitely return!

Alan Braun

10 de ago. de 2016

We took our 2013 Ford Mustang to the Sam Pack?s Five Star Ford dealership in Plano, TX for an Auto Butler treatment (exterior finish maintenance), plus an oil change and tire rotation--since it was already there. We?ve had this service performed before with no problems. Here?s where things started to go ?off the wire?:1.)On Wednesday, we got a call from the Service Adviser (SA) telling us the battery ?failed inspection? and needed to be replaced, which we authorized.2.)Then we got a follow-up call from the SA telling us that the wiring harness from the battery to the transmission had to be replaced because acid was leaking (but not from the battery???) and it was our fault for not replacing the battery after three years! (We suspect it was a bad battery from the factory as it?s never been replaced; plus, there?s no time-limit on batteries!) The SA said that, since we had an extended warranty (which we don?t), we would only be responsible for a $100 deductible. At this point, we had to go to the dealership to see exactly what was going on.3.)A different SA (more experienced and training the initial SA) showed us the damage and told us that he had contacted Ford and got them to pay for the cost of the harness, less the $100 we had to pay (so it had nothing to do with our non-existent warranty). On the plus side, he had already placed the parts order and said our car would be ready on Friday.4.)On Friday, the second SA called to tell us that Ford had sent the wrong part but that they hoped to receive the correct one on Saturday and have the car ready on Monday.5.)The car was ready on Monday. I asked the second SA if he?d deduct the cost of the new battery, since I suspected it was defective. He couldn?t, but said he?d give me the oil change and tire rotation for free--about half the cost of the battery. I was satisfied, paid, and got ready to leave the dealership.6.)When I got in the car, the low tire-pressure indicator light was still on! The second SA took the car and had the tires checked (which should have been done earlier IMHO). Then, he examined the tires and said ?they are wearing ?funny??! What does that even mean?! He said we?d check the wear again in six months but I?ll probably go somewhere else for that.All in all, I?m bewildered by this experience. The car is only three years old so we haven?t had any major problems, but this event is concerning.I don?t know whether I?m more concerned that the car will start to develop more serious problems or the Service Department needs to work on their ?bed-side manner.? The more-experienced SA was great (and did what he could to make me happy) but he needs to train the initial SA on his communication skills.

D. Davis

17 de dic. de 2015

12.17.15 I normally do not write negative reviews as it doesnt accomplish much but this is ridiculous ! This is the Third time in one year that I have had my 2012 Focus in for transmission malfunctions, I know I probably should have traded in after 2nd time; Customer Service is not very helpful - they do not call you about the status of your car (had to call 3 times first day and still they could not provide me with a status i.e. out to lunch, cannot locate tech, nothing in system regarding car), called 2nd day and again they cannot locate the transmission tech or he is out to lunch and still not status on car). WTH ! I need to know what is going on with my CAR !!!! I will not buy or use Ford again. Once/If I get my car fixed and back I will definitely be trading for completely different model.

MichaelW

6 de may. de 2015

Worked with LaRae Wilson in Used Cars and he really treated us right. The truck I wanted was being looked at by others and he still held it for me until I had a chance to look it over too. We were very surprised at how everything went and how accommodating they were during negotiating. Thank You!!! P.S. I went on Saturday and had cooked hamburgers, steaks and hotdogs!!! very nice.. Way to go Sam Pack Ford, Plano.

Sean

16 de feb. de 2015

I tried to purchase two used vehicles today, a nice pickup for a pretty fair price and then an ole Bronco with some needs. I can say that Erin Kemper was a blessing to work with and we were ready to sign.... But, once the deal went up the chain of command it got destroyed. My rating is based on our experience today being very disappointing because we really needed to work out a deal. Our sales gal deserves 6+ STARS though.

John

7 de ene. de 2014

They were not pushing for a quick sell and don't play games like other dealers. They have a good selection of vehicles with good warranty. I recommend you try them out.

Jennifer

20 de sep. de 2013

I expressed interest in purchasing a vehicle from this company online. And within minutes I had a wonderful rep JC contact me. To date he still follows up keyring me know if they have any new vehicles in stock. Once I'm out of my bankruptcy h he advised I will be able to be financed and I quill definitely buy a vehicle from here.

Bob K

17 de sep. de 2013

The online department responded to my inquiry for a new Expedition promptly and answered all my questions. They gave me a good deal and completed the sale very quickly. I am very pleased with my experience.

Amal

6 de sep. de 2013

The sales person was excellent! He contacted me right after I requested the info about the car, showed me the car and gave more options to choose from.

jkim

27 de ago. de 2013

I wrote a more detailed review and cars.com apparently lost it. The main idea is - start your car search here! This was the last place my husband and I looked after a frustrating week of car shopping. We called ahead and talked to Jason Graham. The car we wanted to see was there when we arrived. We were able to test drive, have all of our questions answered, and take the car to be checked out by our own mechanic. The price of the car was much lower than it's book value and it was in perfect condition. The buying process at Five Star Ford was so easy and they really went above and beyond to provide good customer service. Next time we need a car, we will be going here first!

jk

27 de ago. de 2013

I spent a week searching for a quality used vehicle, hours on the internet and visiting various dealers. By the end of the week, I was tired and frustrated. I'd met one dealer who wouldn't let me take his car to an independent mechanic for inspection, driven an hour to another dealer who claimed to have sold the car I was coming to see since I'd called an hour before, and seen more than my fair share of seriously flawed vehicles. It was Saturday evening and my husband and I, hungry toddler and baby in tow, dragged in to Five Star Ford Plano to look at one final vehicle. I'd called ahead to Jason Graham and he brought the vehicle right out. It was in perfect condition. Within minutes we were able to take a test drive. Other salesmen helped entertain our toddler and let him get in the showroom vehicles and pretend to drive. Since we loved the car, Jason let us take it home for the weekend to be inspected by our mechanic Monday. We were in and out of the dealership in less than an hour. The car passed inspection with flying colors and the buying experience was just as easy. Everyone there went out of their way to answer all of our questions and get us everything we wanted. Best of all, the car was priced well below it's book value and there was no need to haggle back and forth. I highly recommend starting your search at Five Star Ford and avoiding the trouble of other dealers.

Aaron

10 de ago. de 2013

I stopped into Sam Pack's Plano to test drive a Mustang GT and met Corey White. Corey gave me great service knowing that I was still shopping and also knowing that a new GT Premium was probably beyond the budget I wanted to spend. He knew the GT in and out and took the time to explain the car to me in as much detail as I wanted. He also printed some information for me on high performance driving track days that he organizes, which I plan to get involved in! In the end I didn't buy from Sam Pack's, I opted for a pre-owned GT Premium w/ manual - something they did not have available at the dealership. But I would recommend Sam Pack's and Corey specifically for someone considering a performance oriented Ford.

my car

4 de may. de 2012

Don't go there. I had 2 bad experiences, shame on me for going back!!! The person that helped us applied for credit with Ford when all we had requested was for our credit score. They use some shady tactics of sale. Save yourself some time and headache and go to Ford in Frisco.

Planobunnybob

5 de feb. de 2012

Having thought long and hard about acquiring a Mustang, I went to Sam Pack's Five Star Ford. I'm very old-school about things like customer service and quality of products and was completely impressed with all of the gentlemen who helped me at this dealership. After test-driving a couple of vehicles, Mike found the one that truly satisfied my soul. Then he went to bat for me and got a reasonable trade in on my used vehicle. He kept the whole process easy and pleasant, introduced me to various people at the dealership that I would be coming into contact with, and made sure I was well taken care of. When I went back a couple of days later for the Sync class and to get the windows of the Mustang tinted, I was delighted to have some time with Kevin who showed me hands-on how to use the nifty features of my new car (that's how I learn best!) Kevin and I had a long talk about customer service and how important it is to any business. Thomas got my window tinting done beautifully and I didn't have to sit around after the class and wait for it to get done. I just couldn't be any happier with my total experience at Five Star and would send any of my family or friends there. As a matter of fact, my sister bought a Fiesta there a few months ahead of me and she's the one who referred me there!

SUV fan

2 de may. de 2011

We got the best service from the saleman, and the finance. I would recommend this dealer ship to everyone.