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In a VW Golf MK6, the handbrake functions as a manual cable-operated brake system controlled by a handle in the center console. When you pull up the handle, it activates a metal cable connected to the rear caliper, engaging the brake pads with the rotor. Although it is a straightforward system with few reported issues, it's important to note that it is semi-automatic adjusting. Many people mistakenly attempt manual adjustments and can inadvertently disrupt the brake's function. The process for adjusting varies depending on the model year and trim, but typically involves fully pressing the foot brake pedal and continuously raising and lowering the handbrake in a slow, steady motion.
The 2014 VW Golf MK6's handbrake issues may result from either the handbrake lines being cut or the mechanical arm of the brake breaking down.
In responding to Darrell V, I'd like to mention that the mk6 was produced until 2012. Therefore, if the car is from 2014, it is likely a mk7, which is a newer generation.